Podcast appearances and mentions of Warren Berger

On this week's Tech Nation, Moira speaks with Warren Berger, author of  “A More Beautiful Question … The Power of Inquiry to Spark Breakthrough Ideas”, now in its tenth anniversary re-release and update. Then, Dr. Peter DeMuth, Chief Scientific Officer at Elicio Therapeutics, tells us about how a treatment can turn into a vaccine and potentially provide long-lasting protection against cancer.

A More Beautiful Question: The Power of Inquiry to Spark Breakthrough Ideas10TH ANNIVERSARY EDITION * REVISED AND UPDATED“A book everyone ought to read-without question.”-ADAM GRANTTo get better answers, we must first ask better questions. Warren Berger reveals how in this beloved guide, with hundreds of thousands of copies sold.In his groundbreaking A More Beautiful Question, now updated throughout, innovation expert Warren Berger proves that one of the most powerful tools for spurring change is also the most under-appreciated. Questioning-deeply, imaginatively, “beautifully”-can help us identify and solve problems, come up with ideas, and pursue fresh opportunities. But in an education and business culture devised to reward rote answers, questioning isn't encouraged-and, in fact, is sometimes barely tolerated.Want to be a guest on Book 101 Review? Send Daniel Lucas a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/17372807971394464fea5bae3 Hosted on Acast. See acast.com/privacy for more information.

It's no secret that artificial intelligence is reshaping the future of work. But one question looms large: will AI strip us of our humanity—or help us become more of who we're meant to be? As technology accelerates, it's easy to fear that empathy, connection, and self-awareness will fall behind. But what if the secret to thriving in the age of AI is not rejecting it—but learning how to pair it with something deeply human?In this episode of the Happiness Squad Podcast, Ashish Kothari and Rasmus Hougaard, Managing Partner of Potential Project and best-selling author of More Human, explore how leaders can use AI not to replace their humanity—but to amplify it.Rasmus Hougaard is the author of Compassionate Leadership and The Mind of the Leader, and has been recognized by Thinkers50 as one of the world's top leadership thinkers. He coaches C-suite leaders at global companies like IKEA, Accenture, and Unilever, and regularly writes for Harvard Business Review and Forbes.Things you will learn in this episode:• The Power of Common Humanity• How AI Can Make Us More Human• The Human Operating Model: Awareness, Wisdom, Compassion• Leaders Must Set Context, Not Just Deliver Content• Meditation as the Antidote to AI Overload• How to Develop the Beginner's Mind• Compassion in Action: Doing Hard Things in a Human Way• The Inner and Outer Technologies of LeadershipTune in now and discover how you can lead not just with your head, but with your heart, in an AI-powered world.Resources: ✅• Potential Project: https://www.potentialproject.com/ • Vipassana Meditation: https://www.dhamma.org/ • Quote by Zen master Shunryu Suzuki"In the expert's mind, there are few possibilities. In the beginner's mind, there are many."Books: ✅• More Human: How the Power of AI Can Transform the Way You Lead by Rasmus Hougaard and Jacqueline Carter: https://a.co/d/d8UtOdZ • Compassionate Leadership: How to Do Hard Things in a Human Way by Rasmus Hougaard and Jacqueline Carter: https://a.co/d/cVDrtl8 • A More Beautiful Question: The Power of Inquiry to Spark Breakthrough Ideas by Warren Berger: https://a.co/d/0pGLBlK • Hardwired for Happiness by Ashish Kothari: https://a.co/d/fybNBNK

Warren Berger is a bestselling author, journalist, and an expert in innovation and creativity. He is best known for his book, "A More Beautiful Question," where he explores the power of asking thoughtful, transformative questions to drive innovation and change. Warren has been featured in several publications including The New York Times, Wired magazine, and Fast Company. As a self-described "questionologist," he proves how asking the right questions can propel individuals and organizations towards meaningful progress. Episode Summary: Greg is joined by Warren Berger, author of "A More Beautiful Question," as they explore the power of questions to unlock innovation, deepen relationships, and enhance critical thinking. Warren shares how asking the right questions can propel personal and professional growth, illustrating through compelling case studies and practical examples. Discover how leaders can foster a culture of inquiry and why framing mission statements as questions can engage and empower teams. Key Takeaways: The art of questioning is fundamental to learning, innovation, and problem-solving, as it drives understanding from different perspectives. Emphasizing the value of beautiful questions can lead to unlocking potential in both personal and professional environments. Leaders should strive to ask more questions and foster a culture of inquiry, which can lead to better communication and engagement. Mission questions can serve as dynamic alternative to mission statements, inviting participation and growth from all stakeholders. Overcoming fear and vulnerability associated with asking questions is crucial; authentic curiosity can result in more effective and open dialogues. Notable Quotes: "Questioning is the way we attack the unknown." — Warren Berger "A lot of questioning is about figuring out what's in your own mind." — Warren Berger "Great questions propel you forward." — Warren Berger "Mission questions offer humility and are an invitation to your people." — Warren Berger Resources: Warren's Book: A More Beautiful Question Website: A More Beautiful Question Follow: Warren on X Affiliate links are used where appropriate. We earn from qualifying purchases, thank you for supporting the show! Join my weekly newsletter. Learn more about my books and courses. Join The Essentialism Academy. Follow me on LinkedIn, Instagram, X, Facebook, and YouTube.

In this episode we sit down with Warren Berger, the author of A More Beautiful Question – and a man who has made a career out of classifying, categorizing, and making sense of all the many varieties of questions we ask, when we are likely to ask them, and how that can lead to all manner of outcomes, some positive, some negative.Warren Berger's WebsiteWarren Berger's TwitterA More Beautiful QuestionCarl Sagan on Asking QuestionsNeil deGrasse Tyson Explains Why The Sky Is BlueThe Real Reason the Sky is BlueHow Does Rayleigh Scattering ACTUALLY Work? (The Blue Sky)KittedHow Minds ChangeDavid McRaney's TwitterYANSS TwitterShow NotesNewsletterPatreon

Supreme Court Chief Justice Warren Berger, Child Sense, Sibling Rivalry. For details visit http://krobcollection.com

Shane Larsen grew up in the Latter Day Saints faith, but after a faith crisis, he began using critical thinking, asking the tough questions and found himself deconstructing his faith. Now, he wants others who leave the comfort and familiarity of their faith tradition to know that they are not alone. He has a TikTok account called "Shane Deconstructs" where he talks very openly about his faith shift, sometimes in funny ways and sometimes in ways that make one think a little deeper about the things they've been told are true. He shares his journey with openness, vulnerability and a lot of heart. Shane can be found on TikTok at this link!The podcast Shane talked about, Marriage on a Tightrope, can be found here!The book Shane talked about that made his faith shift begin is called A More Beautiful Question by Warren Berger. This is more of a business book, just fyi. But here are a few more books Shane recommends if you want to improve critical thinking or if you are deconstructing Mormonism:The Magic of Reality by Richard DawkinsSapiens: A Brief History of Humankind by Yuval Noah HarariThe Demon Haunted World: Science as a Candle in the Dark by Carl SaganThe CES Letter: My Search for Answers to my Mormon DoubtsNo Man Knows My History: the Life of Joseph Smith by Fawn BrodieAn Insider's View of Mormon Origins by Grant Palmer Honoring the Journey is hosted, produced and edited by Leslie Nease and the artwork for the show is also created by Leslie Nease.Interested in working with Leslie as your Life/Faith Transitions Coach? Check out her website and learn more about what she offers! https://www.leslieneasecoaching.comIf you'd like to be a part of the Honoring the Journey Team as a Patreon Supporter, please check it out at this link!If you are looking for community as you deconstruct or just a place to go and enjoy the company of people who are seekers, learners and who are looking to connect with the Divine without religious baggage, please join the Private Facebook Community! Leslie is very passionate about connection and community, so if that sounds like you, please come join us!

“Ideas aren't the problem. People have lots of ideas, but they don't have time to think. Thinking has become a daring act within organizations, and in our culture, because we are part of the ‘cult of busy'.” Chapters: 00:00 Introduction to Lisa Bodell and the Importance of Simplicity 03:20 Eliminating Complexity and Drowning in Work 07:17 Challenging Assumptions and Reversing Unproductive Rules 13:09 Simplification as the Route to Innovation 16:11 Generosity: Giving Time and Helping Others 19:02 From Managing to Leading: Prioritizing Meaningful Work 20:42 Cultivating a Culture of Simplicity and Meaningful Work 21:08 The Importance of Vulnerability and Killing Stupid Rules 22:26 Asking Quality Questions to Identify and Eliminate Unnecessary Tasks 24:05 Change as a Choice: Recognizing the Power to Simplify 30:37 Setting Boundaries on Time: Prioritizing Tasks for Improved Productivity Episode Summary: Lisa Bodell, a global leader on simplification, collaboration, and innovation, discusses the importance of simplicity in organizations. She emphasizes the need to eliminate unnecessary complexity and create space for thinking and innovation. Lisa shares strategies for challenging assumptions, reversing unproductive rules, and managing time effectively. She also highlights the value of generosity and the difference between managing and leading. Overall, Lisa advocates for a cultural shift towards simplicity and meaningful work. In this conversation, Lisa Bodell and Shannon Cassidy discuss the importance of simplicity and how to eliminate unnecessary rules and tasks in order to create a more efficient and productive work environment. They emphasize the need for leaders to model vulnerability and be open to killing stupid rules. They also discuss the challenges of implementing simplicity when the leader is resistant to change. The conversation covers topics such as identifying and eliminating unnecessary rules, simplifying processes, setting boundaries on time, and the importance of asking quality questions. The key takeaways include the importance of simplicity as a strategy, the need for leaders to empower their teams, the value of questioning why, and the recognition that change is a choice. R.O.G. Takeaway Tips: Eliminating unnecessary complexity and simplifying processes is essential for innovation and creativity. Challenging assumptions and reversing unproductive rules can lead to more effective and efficient work. Managing time is not the same as leading; leaders prioritize meaningful work and create space for thinking. Generosity is not just about giving money, but also about giving time and helping others reach their potential. A cultural shift towards simplicity and meaningful work is necessary for organizations to thrive. Simplicity should be a strategy and a principle in the workplace. Leaders should model vulnerability and be open to killing unnecessary rules. Asking quality questions, such as 'why' and 'what is holding you back,' is important for identifying and eliminating unnecessary tasks. Change is a choice, and being busy is a choice that can be changed. Setting boundaries on time and prioritizing tasks is essential for simplifying and improving productivity. Guest Bio: Lisa Bodell, a global leader on simplification, collaboration, and innovation, has a solution. Lisa shows organizations how to eliminate complexity and leverage simplicity – unleashing creativity and sparking the energy so essential to innovate and compete in a rapidly changing world. FutureThink, which she founded in 2003, works with leading brands worldwide and has become the largest source of innovation research, tools, and training in the world. Lisa is the author of two groundbreaking books, Why Simple Wins: Escape the Complexity Trap and Get to Work That Matters and Kill the Company: End the Status Quo, Start an Innovation Revolution. She ranks on the list of Top 50 Speakers Worldwide and captivates audiences with her energy and humor. Lisa's keynotes leave audiences inspired to change and arms them with radically simple tools to get to the work that matters.  After earning her business degree from University of Michigan, Lisa launched her career at Leo Burnett in Chicago, where she discovered a gift for uniting strategically-driven ideas with forward-thinking themes. She went on to build two successful businesses before moving to New York and focusing on the simplification and innovation space with FutureThink. Lisa brings a compelling perspective to the sought-after topics of simplification and innovation to over 100,000 people each year.  A thought leader and serial entrepreneur, her transformational message has inspired executives at top-ranked organizations such as Google, SAP, Citigroup, and the Department of National Intelligence. Lisa has contributed her expertise to a wide variety of media. She is a monthly contributor to Forbes and has frequently appeared in other media including: Fast Company, WIRED, The New York Times, Inc., Harvard Business Review, and CNN. She has also been featured in many major books such as Warren Berger's A More Beautiful Question, Adam Grant's Originals, and AfterShock, the 50-year celebration based on futurist Alvin Toffler's Future Shock.   Lisa has taught innovation at both American University and Fordham University and has a TED talk on the topic.  She has served on the board of advisors of several organizations, including the Global Agenda Council for the World Economic Forum, the United States National Security Agency, the Association of Professional Futurists, and the Novartis boards of Diversity & Inclusion and Culture. Resources: Why Simple Wins Kill the Company: End the Status Quo, Start an Innovation Revolution  Follow Lisa on LinkedIn Follow Lisa on X View clips of Lisa's presentations Visit FutureThink Where to find R.O.G. Podcast: R.O.G on YouTube R.O.G on Apple Podcasts R.O.G on Spotify How diverse is your network?  N.D.I. Network Diversity Index What is your Generosity Style?  Generosity Quiz Credits: Lisa Bodell, Sheep Jam Productions, Host Shannon Cassidy, Bridge Between, Inc. Coming Next: Please join us next week, Episode 199, Special Guest, Edwige Robinson.

Warren Berger developed his inquiry skills as a journalist for The New York Times, but he first declared himself a “questionologist” with the publication of his best-selling book, A More Beautiful Question (Bloomsbury, 2014). The book illustrates how questioning has been the starting point for innovations ranging from the cell phone to Netflix to the International Red Cross. In it, Berger introduces an original framework—the “Why/What If/How” cycle of inquiry—that can be applied to all kinds of challenges and problems. A More Beautiful Question has been embraced by organizations such as NASA, the U.S. Army, the National Science Foundation, and companies like Starbucks, Chanel, Pfizer, Oracle, Microsoft, Disney, and Pepsi. The book is also widely used in major universities across the country. Mr. Berger has conducted questioning workshops at NASA and the Johns Hopkins School of Medicine, and he designed and hosted a filmed employee-training program on questioning for PepsiCo. He also regularly visits elementary and high schools, urging teachers to encourage more student questioning and critical thinking in the classroom. In the fall of 2018, Berger released a follow-up book on questioning, The Book of Beautiful Questions: The Powerful Questions That Will Help You Decide, Create, Connect, and Lead. In 2020, he published Beautiful Questions in the Classroom, which offers strategies and exercises to help teachers inspire more curiosity and inquiry among their students. Overall, Berger has authored or co-authored 10 books, including the acclaimed Glimmer, one of the first books on “design thinking.” He has appeared on NPR's All Things Considered, CNN, and NBC's Today Show. He also contributes regularly to Harvard Business Review, Fast Company, and Psychology Today, where he writes the “Questionologist” column. His general website about questioning is www.amorebeautifulquestion.com, and his author/speaker site is www.warrenberger.com.

In this book vlog, we discuss a powerful concept from featured text, A More Beautiful Question, by Warren Berger. Learn more about the Purposeful Pages program: ⁠https://bit.ly/joinbookcircle ⁠ Enjoy my free audible list download of 35+ titles focused on the broad topical "buckets" of: 1. LEADERSHIP 2. PERSONAL DEVELOPMENT 3. HUMAN BELIEF SYSTEMS Purposeful Pages Book Circle Grab the Audible list! More than a book club, Purposeful Pages is an intentionally designed program designed to bridge the gap between professional career success and personal happiness, without sacrificing one for the other. Grab my summer Audible list HERE: https://bit.ly/joinbookcircle Watch Book Vlog 2: https://www.youtube.com/live/jMdZfm_LXJU?si=rJzTjn1ICggxrg2w My personal YouTube channel:    / @justinegonzalez   #K12 #teachers #teacher #gardening #plants #communication #culture #summer #books #career #professionals #personaldevelopment #conflict #selfawareness #psychology

Journalist Warren Berger, who has written for publications such as the New York Times, Wired magazine, and Fast Company, has a question for you. In fact, he has a lot. He's literally written the book on questions (three of them, to be exact), and recently updated his book, A MORE BEAUTIFUL QUESTION, for its tenth anniversary. Warren joins me to talk about why questions are important—even more important than answers. We get into why kids stop asking questions, just what a “beautiful” question is, how Google and AI have changed the way we question, why questions are better than advice, and more. And Warren has some suggestions for those who want to start asking better questions, too. Episode breakdown and transcript will be added in a few days--sorry for the delay!   Check out the full show notes (now including transcripts!!) at fycuriosity.com, and connect with me and fellow creatives on Substack. Please leave a review for this episode—it's really easy and will only take a minute, and it really helps me reach new listeners. Thanks! If you enjoyed our conversation, I hope you'll share it with a friend. Want more? Here are handy playlists with all my previous interviews with guests in writing.

With August imminent, David reminds listeners of the three authors we're hosting next month and gives one great quote from each of their books as a teaser. But this 19th episode of Great Quotes then starts in earnest with five powerful quotes from past featured August authors Seth Godin, Priya Parker, Amor Towles, Shirzad Chamine, and Warren Berger — with many other books and quotes peppered in. How does the wisdom from each of these brilliant thinkers break the rules, and what do they teach us about investing, business, and life? Companies Discussed: AMZN, GOOG, NVDA, SBUX Host: David Gardner Producer: Desirée Jones

Join us as we explore the art of questioning with Warren Berger, a questionologist, author, and speaker. Warren shares his career journey and insights from his twelve books, including "A More Beautiful Question." He discusses how to foster a culture of enquiry within organizations, the five enemies of effective questioning, and how to overcome them. Discover the importance of nurturing a questioning mindset from childhood and the power of "mission questions" over traditional mission statements. Warren also shares his personal curiosities and engages the hosts with thought-provoking questions. About the Curious Advantage Podcast Series The Curious Advantage Podcast series, hosted by the authors of The Curious Advantage book – Paul Ashcroft (co-founder & partner, Ludic Group), Simon Brown (Global Learning & Development Leader, Partner, EY), and Garrick Jones (co-founder & partner, Ludic Group) – explores how curiosity is a driving force for success in both individual lives and organizations, particularly in our evolving digital landscape. This podcast distills insights from neuroscience, anthropology, history, art and behaviorism to make the concept of curiosity accessible and applicable to everyone. About The Curious Advantage Book The Curious Advantage is an exploration of the idea of Curiosity and its increasing importance for thriving in the digital age. Taking the widest possible exploration of things Curious – historical, contemporary, neuro-scientific, anthropological, behavioural, semantic and business-focused. At the heart of the book is our model of Curiosity, called 'Sailing the 7C's of Curiosity'. This model provides individuals with a practical framework for how to be successfully Curious and use Curiosity as a power skill to unlock their own potential. To find out more visit: curiousadvantage.com Get your copy of The Curious Advantage on Amazon The Curious Advantage Audiobook is also available on Audible Follow The Curious Advantage on LinkedIn and Instagram The Curious Advantage Podcast is executive produced by Jessica Wickham and Aliki Paolinelis. Audio editing is expertly by Danny Cross. Video editing by Jessica Wickham.  #curiousadvantage #podcast #curiosity #7C's #digitalsuccess #neuroscience #insights #business #podcastseries #audiobook #amazon #digitalage #sailingthe7cs #powerskill #curiositymodel #thrivedigitally #podcastinsights #authorpodcast #leadership #digitallandscape #curiositybook #linkedin #linkedin

Warren Berger is a renowned author, journalist, and speaker, best known for his expertise in the field of innovation and creative thinking. He is the author of several influential books, including the best-selling “A More Beautiful Question: The Power of Inquiry to SparkBreakthrough Ideas.”Berger has spent years studying and interviewing some of the world's most innovative thinkers across various disciplines to understand the importance of asking the right questions. His insights have also been published in major publications such as The New York Times, Fast Company, and Harvard Business Review.Topics-Why people hesitate to ask questions-How teachers and coaches can create a question based environment-Questions create buy-in-The W.A.I.T and the A.W.E question-How motivation plays a role in asking questions-Why the best leaders ask questions-Questions to ask before making a big decisionIf you enjoyed this conversation be sure to leave a rating, review, and share it on your social mediasPurchase my brand new book Push the Sled at https://a.co/d/eNcHmXKGet my FREE book list at www.djhillier.com/30books

Get full interviews and daily episodes in the Daily Creative app.In this episode of Daily Creative, we delve into the fascinating world of questioning and its impact on creativity and problem-solving. We start with a story from the 1980s about A&W Restaurants' third-pound burger blunder, highlighting the importance of asking the right questions.We then welcome Warren Berger, the author of "A More Beautiful Question," who shares his journey from a newspaper journalist to a "questionologist." Berger emphasizes that asking the right questions is a vital skill that often goes untrained, even in fields that rely heavily on inquiry, like journalism.Our discussion reveals how innovators from Silicon Valley use questions not just to gather information but to spark creativity and solve problems. Berger introduces us to three fundamental types of questions—Why?, What If?, and How?—that can guide us through any challenge.We also explore how leaders can cultivate a questioning culture within their organizations by modeling curiosity, transforming mission statements into mission questions, and encouraging open inquiry among team members. Finally, Todd Henry challenges listeners to identify and overcome their own limiting assumptions, or "ghost rules," using curiosity-driven questioning.Five Key Learnings:1. Clear and effective questioning is crucial in marketing and creative work, as illustrated by A&W's third-pound burger mistake.2. Training in the art of questioning is often overlooked, even in professions that depend on it, such as journalism.3. Innovators use questions to understand problems, imagine solutions, and take actionable steps—summarized in the Why, What If, and How framework.4. Leaders can foster a culture of questioning by modeling curiosity, encouraging open-ended questions, and rewarding inquisitive thinking.5. Challenging and reframing our assumptions (ghost rules) can unlock new possibilities and drive innovation.Get full interviews and daily content in the Daily Creative app at DailyCreative.appMentioned in this episode:Pre-order The Brave Habit, get the audiobook for FREEYou may have noticed that we're currently in the middle of a five part series on creative courage. That's because my new book, The Brave Habit, launches on January 23rd. It's been a multi-year passion project for me, and I really want you to read it. So, if you pre-order the book before January 23rd and then register your pre-order, I'm going to give you the audio book for free along with a PDF of the brave habit workbook, super simple. And you can do it all at ToddHenry.com/brave

In this Partnering Leadership conversation, Mahan Tavakoli speaks with Jonah Berger, Wharton School professor and internationally bestselling author of Magic Words, Contagious, Invisible Influence, and The Catalyst. In the conversation, Jonah Berger talked about the role of influence in our lives and leadership. He explained why influence is a tool and how to use it for positive impact. Jonah Berger then addressed the role of language in influencing others, and the six types of research supported magic words for influence. Next, Jonah Beger shared the role of confidence in influence and how to use it appropriately, depending on the situation. Finally, Jonah Berger talked about the power of storytelling, the language of similarity and difference, and how to use personal hedges to show openness to other perspectives.Some highlights:- Why influence is neither positive nor negative- How words influence behavior- The research behind the power of 'because'- How leaders can use influence for good- The six types of magic words to influence- How our environment impacts our behaviors- How the language used in emails can predict whether you are likely going to get promoted or get fired- The role that words can play in identity and agency- The importance of certainty to influence and how to do it right- How leaders can use influence to move their organization in a good direction. - The one type of question that makes you seem more intelligent and competent.- The Power of words in influencing others- Leaders should be aware of the power of words and their use in influencing others - The importance of follow-up questions and how to do them well- What do the best storytellers do differently than the others- How to lead for positive influence  Connect with Jonah Berger:Jonah Berger Website Jonah Berger on LinkedIn Magic Words on Amazon Mentioned:Partnering Leadership conversation with Warren Berger on the Power of Questions and Questioning  Connect with Mahan Tavakoli: Mahan Tavakoli Website Mahan Tavakoli on LinkedIn Partnering Leadership Website

It's been ten years since self-described “questionologist" Warren Berger first published his best-selling book A More Beautiful Question: The Power of Inquiry to Spark Breakthrough Ideas. Now, more than ever, we need the power and importance of thoughtful — and, as he would say: beautiful — questions. And what of the intersection of curiosity and questions? What's their relationship? And how might we leverage both, in service of the things we value? “The more curiosity there is, the better your questions will be…If your questions don't have curiosity in them, then they're almost like not even questions. They're inauthentic.” ~ Warren Berger Find Warren Berger at: https://amorebeautifulquestion.com Theme music by Sean Balick; “The Envelope” by Aeronaut, via Blue Dot Sessions.

In this episode of The Brainy Business podcast, Sam Tatum, the leader of Ogilvy's behavioral science team, shares insights from his book, Evolutionary Ideas, and its application in problem-solving. Sam's background as an organizational psychologist and his transition into advertising strategy equips him with a unique perspective on the intersection of behavioral science and business.  His book emphasizes gaining insights from nature to drive innovative solutions in business, drawing parallels between the natural world and applied behavioral science. He highlights the significance of long-term thinking, alternative options, and the potential impact of small ideas in problem-solving. By exploring shared solutions and learning from diverse fields, such as biology and engineering, Sam advocates for a practical and creative application of behavioral science. This episode offers valuable insights for business professionals and entrepreneurs seeking innovative problem-solving approaches based on behavioral science principles. In this episode, you will: Apply behavioral science to enhance problem-solving and innovation in business. Understand the power of reciprocity in shaping human behavior. Explore the pivotal role of language in influencing perception and decision-making. Embrace shared solutions as a strategic approach to effective problem-solving. Implement practical problem-solving approaches rooted in behavioral science. Show Notes: 00:00:00 - Introduction, Melina introduces the podcast episode and guest, Sam Tatum, and discusses the focus on evolutionary ideas and how nature can provide insights for solving business problems. 00:07:29 - Nudgestock Pivot Sam discusses the decision to pivot Nudgestock to a virtual event in 2020 due to the pandemic and the success of the event, as well as the long-term impact and growth of the event. 00:11:32 - Evolutionary Ideas Book Inspiration Sam shares the inspiration behind his book, Evolutionary Ideas, including his keynote talk and the concept of borrowing from the natural world to solve human challenges, as seen in biomimicry. 00:14:30 - Biomimicry and Applied Behavioral Science Sam explains the concept of biomimicry and how it can be used to explore the realm of possibility in applied behavioral science, drawing parallels between adapted solutions in nature and adapted psychological solutions for human challenges. 00:16:06 - Reciprocity and Adaptation Sam discusses the concept of reciprocity and adaptation by using the example of vampire bats. He emphasizes the importance of understanding and appreciating these behaviors on a continuum, highlighting their positive role in survival. 00:17:18 - Trust and Solutions Sam delves into the role of trust in social well-being and its connection to reciprocity. He explores the idea that understanding concrete concepts, such as the behavior of vampire bats, can pave the way for identifying psychological solutions. 00:19:25 - Language and Perception The conversation shifts to the power of language in shaping perception and categorization of concepts. Sam highlights the significance of having a rich vernacular to diagnose and apply solutions systematically, drawing parallels with the concept of asymmetric decoy. 00:21:44 - Shared Solutions and Innovation Sam discusses the shared nature of problems and solutions, emphasizing the evolutionary and adaptive processes that have led to the emergence of common patterns of solutions. 00:30:43 - Applying Behavioral Science in Business Melina prompts Sam to provide practical advice for applying behavioral science in business. Sam emphasizes the opportunities for employing behavioral science in various business contexts, encouraging listeners to leverage shared psychological principles to drive innovation and problem-solving. 00:32:41 - Learning and applying the notes and chords of psychology Sam emphasizes the importance of learning the basics of psychology and behavioral science, comparing it to learning notes and chords in music, and how once mastered, they can be creatively applied. 00:34:39 - Reframing problems through a human lens Sam discusses the importance of reframing problems through a human lens, rather than categorizing them based on industry-specific challenges, and how solutions can be found by recategorizing the nature of the problem. 00:39:26 -  Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Connect with Sam:  Twitter  LinkedIn  Ogilvy Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Evolutionary Ideas, by Sam Tatam Alchemy, by Rory Sutherland Solving Modern Problems with a Stone Age Brain, by Douglas Kenrick and David Lundberg-Kenrick A More Beautiful Question, by Warren Berger Look, by Christian Madsbjerg Top Recommended Next Episode: Look, with Christian Madsbjerg (ep 325) Already Heard That One? Try These:  Framing (ep 296) Anchoring (ep 11) Priming (ep 252) Bikeshedding (ep 99) Behavioural Science Club, with Co-Founder Louise Ward (ep 118) Herding (ep 264) Reciprocity (ep 238) Change Management (ep 226) Loss Aversion (ep 316) Scarcity (ep 270) Relativity (ep 12) Time Discounting – I'll Start Monday Effect (ep 328) Solving Modern Problems with a Stone Age Brain (ep 237) A More Beautiful Question with Warren Berger (ep 340) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter Nudgestock

Get ready to test your knowledge in this Jeopardy-style episode inspired by the Not Past It podcast. In this episode, we unpack a facilitator's toolkit of simple verbal tools that anyone in a meeting can use to improve communication, encourage diverse voices, and enhance the meeting experience.

In this episode of Partnering Leadership, Mahan Tavakoli speaks with Warren Berger. Warren is the author of multiple books on innovation and the power of questioning in leadership and everyday life. The conversation focused on Warren Berger's books A More Beautiful Question and The Book of Beautiful Questions. Warren shared thoughts on his study of the world's foremost innovators and creative thinkers, revealing what he has learned. Warren Berger also shared his insights into the natural tendency of questioning as a young child, the connection between curiosity and questioning, and why we suppress our questioning ability as we get older. Warren shared what leaders can do differently to encourage a culture of curiosity and tap into the power of inquiry. Finally, Warren Berger shared thoughts on developing the questioning skills critical for innovation, collaboration, and leading through uncertainty.   Some Highlights:- Why we become more reluctant to ask questions as we grow up - The external factors that shape our behavior and discourage us from asking questions- Warren Berger on the power of questioning and how to do it well  - Reasons why we tend to want leaders to have answers - The importance of questioning in the workplace - How leaders can encourage more effective questioning in the workplace  - Warren Berger on the relationship between curiosity and questioning - How to ask better questions and collaborate for innovation.   Referenced:Partnering Leadership conversation with David McRaney on How Minds Change Connect with Warren Berger: Warren Berger Website Warren Berger on LinkedIn A More Beautiful Question: The Power of Inquiry to Spark Breakthrough Ideas on Amazon The Book of Beautiful Questions: The Powerful Questions That Will Help You Decide, Create, Connect, and Lead on Amazon Connect with Mahan Tavakoli: Mahan Tavakoli Website Mahan Tavakoli on LinkedIn Partnering Leadership Website

Cue the orchestra! It's time for the Besties! This is a celebration of the year that was, and a shout out to 10 of our favorite episodes of 2023. We've got guest stars, cameos, and a song-and-dance number that will leave you speechless. Oh wait, sorry, we had to cut the dance—these award shows are always running long. Host: David Gardner Guests: Arthur Brooks, Elizabeth Hargrave, Jordan Ellenberg, Mahan Tavakoli, Thi Nguyen, Warren Berger, Ed Brooks Producer: Rick Engdahl

In this episode of The Brainy Business podcast, you'll hear an insightful conversation between host Melina Palmer and guest Prince Ghuman, a renowned neuromarketer and author. The discussion centers around the importance of incorporating neuroscience and psychology in marketing strategies. Prince emphasizes the need for marketers to understand human behavior and behavior science in order to create more effective campaigns and improve customer satisfaction.  He discusses concepts like pattern recognition, the mere exposure effect, and the balance between novelty and familiarity. Prince also explores the adoption curve and how different consumer segments prefer varying degrees of newness and safety. By incorporating these insights into your marketing strategies, you can better connect with consumers and optimize your marketing efforts. This episode provides valuable knowledge and practical tools for marketers seeking to enhance their marketing strategies and campaigns. In this episode, you will: Discover the untapped potential of incorporating neuroscience and psychology in your marketing strategies for more effective customer engagement. Unravel the concept of NAS (new and safe) and unlock its impact on consumer preferences, positioning your brand as a trusted choice in the market. Gain a deep understanding of the adoption curve and learn how to appeal to different consumer segments, maximizing your marketing efforts for better ROI. Harness the power of pattern recognition to identify consumer preferences and create meaningful brand connections that drive loyalty and repeat business. Explore the shared responsibility of consumers and marketers in shaping the digital landscape, ensuring ethical practices that foster trust and satisfaction in the online marketplace. Show Notes: 00:00:00 - Introduction, Melina introduces the episode and welcomes Prince Ghuman as the guest. They discuss the intersection of behavioral science and marketing and Prince's background in the field. 00:02:08 - Prince's Background and Playbook, Prince shares his journey into the world of behavioral science and marketing. He discusses his experience working at startups and established corporations, as well as his transition to becoming a professor. Prince highlights the importance of neuroscience and psychology in marketing and mentions the playbook he developed over the years. 00:06:12 - Principles vs. Hard Science in Neuromarketing, Prince explains the division between principles and hard science in neuromarketing. He emphasizes the significance of understanding the principles of human behavior and psychology in marketing, even if neuroimaging is not accessible to all marketers. 00:08:23 - The Importance of Principles in Neuromarketing, Prince discusses the importance of principles in neuromarketing and how they can be applied to improve marketing strategies. He mentions the lack of emphasis on neuroscience and psychology in traditional marketing curricula and highlights the need for more practical applications of behavioral science in marketing. 00:10:00 - Applying Decision-Making Science to Marketing, Prince mentions the book Thinking, Fast and Slow by Daniel Kahneman and its significance in understanding decision-making. However, he emphasizes the need for tactics and practical applications of decision-making science in marketing and customer experiences. He envisions a future where neuromarketing principles are integrated. 00:15:00 - Evolution of Marketing and A/B Testing, The conversation begins with a discussion about the evolution of marketing and the use of A/B testing. The guest emphasizes the importance of understanding the psychological underpinnings behind marketing strategies and conducting more scientifically informed tests. 00:16:30 - Why We Like What We Like, The guest introduces the concept of the mere exposure effect, which states that the more we are exposed to something, the more likely we are to prefer it. They also discuss the idea of "new and safe," where people are attracted to things that are both novel and familiar. Understanding this concept can help brands come up with better product tests and launch strategies. 00:18:16 - The Psychological Context of Product Adoption, The guest explains how the psychological context of product adoption is often overlooked. Early adopters are more accepting of imbalances between new and safe, while late adopters prefer safety. Understanding this can help brand managers tailor their launch strategies and target different segments of the market. 00:21:14 - Using Familiarity and Novelty in Product Launches, The guest uses the example of Oreo cookies to illustrate how brands can incorporate familiarity and novelty to attract mass market appeal. By sandwiching a new flavor between familiar elements, brands can grab attention and break through established patterns, even if the new flavor itself doesn't sell well. 00:24:34 - Pleasure in Pattern Recognition, Prince addresses a question about why humans derive pleasure from pattern recognition. 00:29:31 - The Use of Game Mechanics in Engagement, The guest talks about how game mechanics are being used across various genres of games to increase engagement. He gives examples of sports games like NBA, soccer, FIFA, and NFL, as well as board games like Monopoly. Unpredictability is a key factor in increasing engagement, and this is seen in social media apps like Facebook, Instagram, and TikTok, where users are constantly scrolling to see what comes up next in their feed. 00:30:46 - Engagement 2.0 and Compulsive Behavior, The guest discusses how engagement in digital products, like social media apps, can lead to compulsive behavior. The unpredictability of what comes next on these platforms keeps users engaged and scrolling. He emphasizes that engagement is only a few steps away from compulsive behavior and explains why some apps have come under fire for exploiting this. 00:34:57 - The Role of Users in Data Science and Behavior Modeling, The guest points out that while tech companies are often criticized for using data science unethically, users also play a role in this behavior modeling. He suggests that consumers need to be willing to pay for digital products and services if they want to see a change in the way data science is used. He compares it to the organic food movement, where consumers demanded and paid a premium for healthier options. 00:36:27 - Marketers' Responsibility in Understanding Neuroscience, The guest emphasizes the importance for marketers to understand neuroscience and psychology in order to create better products and experiences for consumers. 00:43:10 - Importance of Understanding Your Customers, Understanding your customers' goals and communication preferences is crucial in business. Avoid comparing yourself to others and focus on meeting your customers' needs. This is the foundation of Melina Palmer's book What Your Customer Wants and Can't Tell You. 00:43:37 - Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Connect with Prince:  Follow Prince on LinkedIn  Follow Prince on Twitter  PopNeuro website Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Blindsight, by Prince Ghuman and Matt Johnson Neurobranding, by Peter Steidl Thinking, Fast and Slow, by Daniel Kahneman Crossing the Chasm, by Geoffrey Moore The Tipping Point, by Malcolm Gladwell Top Recommended Next Episode: Neuroscience and Behavioral Economics, with Matt Johnson (ep 160) Already Heard That One? Try These:  Indistractable, with Nir Eyal (ep 290) The Life-Saving Skill of Story, with Michelle Auerbach (ep 288) A More Beautiful Question, with Warren Berger (ep 200) Branding That Means Business, with Matt Johnson (ep 231) Disney: A Behavioral Economics Analysis (ep 292) Availability Bias (ep 310) Familiarity Bias (ep 149) Relativity (ep 12) Get Your DOSE Of Brain Chemicals (ep 123) Habits (ep 256) The Power of Habit (ep 22) Non-Obvious Thinking with Rohit Bhargava (ep 297) Surprise & Delight (ep 276) McDonalds' Irrational Loyalty Program (ep 279) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter We Asked: Why Does Oreo Keep Releasing New Flavors?

In this episode of The Brainy Business podcast, you'll dive into a fascinating discussion with host Melina Palmer about books that have the power to change the way you think. As an avid reader herself, Melina shares her personal experiences with impactful books and how they have shaped her understanding of the mind. She presents a diverse list of nine books that have had a profound impact on her thinking, covering topics such as combinatorial thinking, binary thinking, innovation inspired by nature, the influence of metaphors, and more.  With each book recommendation, Melina provides key insights and takeaways, highlighting the importance of these books in improving our understanding of behavioral science, decision-making, and communication. Whether you're a book lover or someone looking to expand your thinking, this episode is packed with valuable recommendations that will inspire and transform your mindset. So grab your favorite reading spot, get ready to discover new perspectives, and let these books change the way you think. In this episode, you will: Enhance your thinking and broaden your perspective by exploring impactful books that have the power to change the way you think. Unlock the power of combinatorial thinking and discover how asking great questions can lead to innovative ideas and fresh insights. Expand your options and make better decisions by challenging binary thinking and embracing a both/and mindset that embraces paradoxes. Draw inspiration from nature's ingenious problem-solving solutions and apply them to your own challenges for simple and effective problem-solving and innovation. Understand the influential role of metaphors in communication and decision-making, and learn how to harness their power to effectively convey ideas and align them with business objectives. Show Notes: 00:00:00 - Introduction, Melina introduces the episode and shares her love for reading books. She discusses how books have influenced her thinking and announces that she will be sharing a list of books that have changed the way she thinks. 00:02:04 - The Power of Questions - A More Beautiful Question, Melina discusses the book A More Beautiful Question by Warren Berger. She explains how the concept of combinatorial thinking and asking great questions can lead to innovation and a better understanding of how the mind works. 00:06:37 - Embracing Both And Thinking, Melina introduces the book Both and Thinking by Wendy Smith and Marianne Lewis. She discusses how the book explores the idea of embracing paradoxes and avoiding binary thinking. This can lead to better decision-making and a broader perspective. 00:09:58 - Solving Problems with Nature - Evolutionary Ideas, Melina talks about the book Evolutionary Ideas by Sam Tatum. She explains how the book demonstrates how nature can inspire creative and practical solutions to human problems. She shares examples from the book, including the bullet train inspired by a kingfisher. 00:15:23 - Introduction to Semiotics in Retail and Marketing, Rachel Laws has written two books on semiotics: Using Semiotics in Retail and Using Semiotics in Marketing. These books provide real-world examples of how semiotics can be used to understand and leverage symbols and metaphors in business. The example of the Jam of Death Fruit spread company shows how the wrong symbols can make a store unappealing to customers. 00:18:02 - How Minds Change by David McRaney, How Minds Change by David McRaney is a mind-blowing book that explores how people's minds can change in drastic ways. McRaney shares insights from experts and his own experiences to understand why some people change their minds while others remain stuck. The book offers fundamental insights into how the brain is wired and how we can change our own minds and influence others. 00:20:50 - The Similarities Between How Minds Change and Look, Although How Minds Change and Look are 100% different books, they are inherently similar at their core. Both books offer fascinating insights into how our brains make sense of the world and how we can observe and reflect on our surroundings. Look provides examples for nonprofit fundraising and how observation can lead to solutions. 00:23:35 - The Power of US by Dominic Packer and Jay Van Beavel, The Power of US explores how individuals shift through various identities throughout the day and how this impacts their actions and interactions. 00:30:31 - Finding Happiness in Small Moments, Melina discusses the importance of finding time for oneself and engaging in activities that bring happiness. She highlights the book Happier Hour by Cassie Holmes, which provides tasks and insights to help create a happier life. 00:31:19 - Recap of Books on Changing Thinking, A recap of the books mentioned in the episode, including A More Beautiful Question by Warren Berger, How to Think by Wendy Smith and Marianne Lewis, and Metaphors We Live By by George Lakoff and Mark Johnson. Melina emphasizes the value of these books in changing one's thinking. 00:32:39 - Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Metaphors We Live By, by George Lakoff and Mark Johnson Evolutionary Ideas, by Sam Tatam Both/And Thinking, by Wendy Smith and Marianne Lewis How Minds Change, by David McRaney Look, by Christian Madsbjerg Top Recommended Next Episode: Melina's go to brainy books (ep 342) Already Heard That One? Try These:  A More Beautiful Question, with Warren Berger (ep 340) Evolutionary Ideas, with Sam Tatam (ep 204) Both/And Thinking, with Wendy Smith (ep 261) What is cognitive semiotics? With Sarah Thompson (ep 259) Using Semiotics in Marketing and Retail, with Rachel Lawes (ep 191) How Minds Change, with David McRaney (ep 336) Look, with Christian Madsbjerg (ep 325) The Power of Us, with Dominic Packer (ep 304) Selfless, with Brian Lowery (ep 331) Happier Hour, with Cassie Holmes (ep 257) Time discounting (ep 328) The Power of Metaphor, with Olson Zaltman (ep 181) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter All The Books – 2022 Edition The Best Books To Have More Influence At Work (via Shepherd) 12 Behavioral Science Books Every Consumer Insights Professional Must Read (via Greenbook)

In this episode of The Brainy Business podcast, you'll hear from guest Meghaan Lurtz, a finance and psychology expert, who is dedicated to improving communication skills, particularly in the context of difficult conversations surrounding money. She believes that the challenge lies not in the topic itself, but in what it represents in society and the shame associated with it. Meghaan's passion lies in helping individuals become skilled communicators who can ask thoughtful questions that support and connect with others.  Through her work as a professor, she has witnessed the transformative power of asking questions in various settings, including personal relationships and financial planning. Meghaan emphasizes the importance of follow-up questions, which not only enhance understanding but also make individuals more likable. She also highlights the significance of phrasing questions in a way that promotes safety and avoids confrontations. By focusing on effective communication strategies, Meghaan aims to improve relationships and foster deeper connections among individuals. In this episode: Discover the small changes in communication style that can have a significant impact on your interactions. Enhance relationships and deepen understanding through the power of asking thoughtful questions. Utilize body language and posture to create a positive and receptive atmosphere for effective communication. Deepen connections and understanding by using techniques such as reflection, labeling, and scaling questions. Understand the importance of establishing a strong and safe relationship before offering advice or solutions. Show Notes: 00:00:00 - Introduction, In this episode, Melina Palmer introduces Megaan Lurtz, a writer and senior research associate who specializes in the intersection of finance and psychology. Meghaan shares her expertise on communication skills and the challenges of discussing money. 00:04:06 - Why People Hate Talking About Money, Meghaan explains that money is a difficult topic to discuss due to the various emotions and judgments associated with it. People often feel shame or judgment when talking about their financial situation, making it a taboo subject. 00:06:09 - The Power of Scaling Questions, Scaling questions are a powerful tool for communication. Meghaan describes how scaling questions can be used to gauge someone's feelings or experiences on a scale of 1 to 10 and then follow up with why they didn't choose a lower number. This technique helps shift the focus to positive aspects and improves overall communication. 00:09:40 - The Impact of Follow-Up Questions, Meghaan shares a study conducted on speed daters, which found that the most significant factor in securing a second date was asking engaging follow-up questions. Follow-up questions that keep the conversation focused on the other person make individuals more likable and improve connections. 00:14:44 - The Importance of Listening, Active listening is crucial for effective communication. Meghaan emphasizes the importance of genuinely listening to others, without distractions or interruptions. 00:15:13 - The Power of Communication, The way we communicate can have a significant impact on how others respond to us. Small changes in our communication style can lead to either a positive or contentious response. Nonverbal cues, such as body language and posture, also play a crucial role in effective communication. 00:16:38 - Finding the Right Balance, Communication styles differ from person to person, and it's important to find the right balance that works for each individual. Experimenting and testing different approaches can help determine what feels comfortable and yields the best response. 00:18:41 - Asking Interesting Questions, The way we ask questions can make a significant difference in the depth of communication. Simple changes, like asking follow-up questions that reflect genuine interest, can lead to more meaningful and engaging conversations. 00:22:43 - Getting to the Deeper Meaning, Rather than sticking to surface-level facts, it's essential to delve deeper into the meaning and feelings behind people's responses. By asking reflective questions and exploring emotions, we can create stronger connections and foster better understanding. 00:26:18 - The Importance of Connection, Building strong connections is crucial in all relationships, whether personal or professional. Without a solid foundation and safe space for communication, advice and recommendations may not be effectively received or acted upon. Communication and connection go hand in hand. 00:30:22 - The Importance of Questions in Communication, Questions serve a purpose beyond just seeking answers. They can help create a more comfortable and open conversation, leading to deeper connections and understanding between people. 00:31:32 - The Power of Communication in Healing, Research has shown that individuals with positive relationships heal faster when faced with physical injuries. Good communication, expressing love and care, can make us superhuman and have a significant impact on our well-being. 00:34:00 - The Value of Teaching Communication Skills, Instead of focusing solely on academic subjects, teaching communication skills such as asking open-ended questions, reflective listening, and labeling can be more useful in improving relationships and changing lives. 00:36:02 - Effective Questioning Techniques, Mirroring, where you repeat back what the person said, and labeling, where you identify and reflect their emotions, are powerful questioning techniques that show genuine interest and encourage further conversation. 00:38:20 - The Impact of Questions on Energy and Focus, Questions can influence where people direct their attention and effort. By encouraging others to focus on positive aspects or different perspectives, we can help shift energy and improve relationships and outcomes. 00:45:04 -  Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Connect with Meghaan:  Follow Meghaan on Twitter  Follow Meghaan on LinkedIn  Meghaan's Faculty Page at Columbia Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: A More Beautiful Question, by Warren Berger Listen Like You Mean It, by Ximena Vengoechea The Hype Handbook, by Michael F. Schein You're Invited! by Jon Levy Magic Words, by Jonah Berger Top Recommended Next Episode: A More Beautiful Question, with Warren Berger (ep 340) Already Heard That One? Try These:  Common Mistakes in Personal Finance, with Chuck Howard (ep 213) Mental Accounting (ep 282) Why Every Business Needs to Care About Personal Finances (ep 283) A More Just Future, with Dolly Chugh (ep 247) Hype: What It Is And Why You Need More Of It (ep 143) Magic Words, by Jonah Berger (ep 301) Can Behavioral Economics Increase Savings? (ep 65) Having Difficult Conversations at Work, with Kwame Christian (ep 107) The Power of Human Connection, with Nick Epley (ep 265) Framing (ep 296) You're Invited! with Jon Levy (ep 348) How To Ethically Influence People, with Brian Ahearn (ep 104) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter

In this episode of The Brainy Business podcast, you'll hear an insightful interview with Warren Berger, an expert in the power of questioning. Warren's exploration of design thinking led him to delve into the origins of breakthrough innovations, startups, and the role of questioning in driving them. His books, A More Beautiful Question and The Book of Beautiful Questions, provide frameworks and examples for using questioning effectively in different domains of life.  Warren emphasizes the importance of questioning in education, business, relationships, and leadership. He highlights the transformative power of asking beautiful questions, which can lead to continuous learning, innovation, and deeper connections with others. By embracing questioning, individuals and organizations can unlock their full potential and lead a path of growth and discovery. In this episode: Unleash your potential and drive personal and professional growth by harnessing the power of questioning. Discover how questioning plays a vital role in design thinking and innovation, and unlock new possibilities in your creative endeavors. Ignite exploration and creativity by asking beautiful questions that inspire curiosity and push the boundaries of what is possible. Foster continuous improvement and engagement by incorporating mission questions into your personal and professional life. Learn how questioning can enhance interpersonal relationships, problem-solving, and lead to deeper connections and understanding. Show Notes: 00:00:00 - Introduction, Introduction to the podcast episode and the guest, Warren Berger, who is an expert in questioning and author of the book A More Beautiful Question. 00:01:23 - Importance of Questioning, Warren discusses the importance of questioning and how it is a powerful tool for problem-solving and decision-making. He emphasizes that questioning should be recognized as a field of study and incorporated into education and business training. 00:04:29 - Questioning and Design Thinking, Warren explains his background in writing about design thinking and how it led him to explore the role of questioning in problem-solving. He highlights that designers and successful business leaders are often skilled questioners. 00:07:06 - Researching Questions, Warren shares his research approach, which involves studying how different fields and professionals use questioning. He mentions sources such as Harvard Business Review and Psychology Today, and notes that there are few books dedicated solely to questioning. 00:10:47 - The Challenge of Writing about Questions, Warren discusses the challenge of expanding the topic of questioning from a chapter in a book to multiple books. He emphasizes the limitless depth and breadth of the subject and his commitment to exploring it fully. 00:15:26 - The Power of Questioning, Warren discusses how questioning leads to breakthroughs and innovation, emphasizing that many innovations start with a simple question. He introduces his first book, which explores the general concept of questioning with a focus on innovation. 00:16:16 - Questioning in Different Areas, Warren explains that people approach questioning from different angles depending on their interests. He highlights the relationships between questioning and creativity, decision-making, relationships with others, and leadership. Businesses are recognizing the importance of leaders who can ask insightful questions. 00:17:31 - The Book of Beautiful Questions, Warren's second book delves into four key areas where questioning is relevant: creativity, leadership, relationships, and decision-making. He offers examples of useful questions in each area and encourages readers to come up with their own. 00:18:31 - Questioning in Education, Warren's third book, targeted at educators, focuses on how to encourage students to ask more questions. He emphasizes the importance of engaging students' curiosity and creating a classroom environment where questioning is encouraged. 00:21:02 - Modeling Questioning Behavior, Warner discusses the importance of modeling questioning behavior, both for teachers and parents. He explains that demonstrating a balance of confidence and humility as a questioner can inspire others and create a more approachable leadership style. Intellectual curiosity is a valuable trait for both leaders and learners. 00:30:45 - The Three Types of Questions, The three types of questions are why, what if, and how. These questions work together in a cycle to push you forward and prevent you from getting stuck. Each question serves a different purpose in the problem-solving process. 00:31:19 - The Importance of the Why Question, The why question helps you understand the problem and its importance. However, it's important not to get trapped in the philosophical stage of constantly asking why. The why question is the first step in the process. 00:31:50 - Moving to the What If Stage, After asking why and gaining an understanding of the problem, it's time to start asking what if. This stage is for brainstorming and speculating on possible solutions. However, it's important not to get stuck in this stage and move on to the next. 00:32:28 - The How Question, The “how” question is about implementation and practicality. It's about figuring out how to solve the problem and get started. This question should be the last step in the process, after understanding the problem and exploring possible solutions. 00:35:30 - The Importance of Spending Time on Each Stage, It's important not to rush through any of the stages. Spending time on each stage ensures that you have a deep understanding of the problem, explore different possibilities, and then figure out how to implement the solution. Don't shortchange any of the stages. 00:44:52 - The Power of Beautiful Questions, Warren discusses the importance of formulating a powerful question that can drive motivation and purpose. He encourages individuals and companies to focus on mission questions rather than mission statements, as questions are ongoing and open-ended. 00:46:14 - Finding Your Beautiful Question, Warren encourages listeners to find their own beautiful question, a question that they can continuously pursue and work on throughout their lives. He also suggests that businesses should have mission questions that drive their purpose and motivate their employees. 00:47:18 -  Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Connect with Warren: WARREN'S WEBSITE WARREN ON TWITTER WARREN ON LINKEDIN Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: A More Beautiful Question, by Warren Berger Beautiful Questions in the Classroom, by Warren Berger The Book of Beautiful Questions, by Warren Berger CAD Monkeys, Dinosaur Babies, and T-Shaped People, by Warren Berger Both/And Thinking, by Wendy Smith Top Recommended Next Episode: Questionstorming at KIND (ep 215) Already Heard That One? Try These:  Dunning-Kruger Effect (ep 266) What Problem Are You Solving? (ep 126) Framing (ep 296) Questions or Answers (ep 4) Bikeshedding (ep 99) Priming (ep 252) Influence Is Your Superpower with Zoe Chance (ep 308) How Businesses Can Design for Behavior Change, with Amy Bucher (ep 164) You're Invited! with Jon Levy (ep 150) Nudging for Good at Walmart (ep 206) Both/And Thinking, with Wendy Smith (ep 261) Is There a System 3? with Leigh Caldwell (ep 233) What is Cognitive Semiotics? with Sarah Thompson (ep 259) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter Warren Berger TED Talk: Nurturing the Ability to Question Right Question Institute The Questionologist, Psychology Today Warren Berger Articles, Harvard Business Review

In this episode, Doug sits down with 5 guests at the Pittsburgh MiniCon convention put on by Franklin. The topic—change readiness. Every person and every organization is grappling with change readiness in some way.At the organizational level we discuss the importance of listening, bringing elements of nostalgia into new spaces, involving multiple generations in decision-making, and maintaining a flexible attitude.On a personal level we need to accept and learn from failure when trying new things, we need to value the blending of fresh perspectives with institutional wisdom, and realize that change often brings new relationships and opportunities.During this episode you'll hear from:Jane Hallinan from Perkins EastmanSanela Schnitgen from University of PittsburghBeverly Shelby from AE WorksPamela Austin from Burns Scalo Real EstateRalph Dallier from FranklinThis episode was inspired by an episode The Disrupted Workforce with Warren Berger.Learn more about Franklin's Pittsburgh MiniCon convention.Click here to get your copy of Doug's children's book—Design Your World.Follow Imagine a Place on LinkedIn.

In this episode, I was privileged to be able to sit down with Donna Weber, who literally wrote the book on Onboarding (called Onboarding Matters). The book itself is a fantastic resource for leaders and ICs alike and is aimed at driving a consistent language within an org to ensure that everyone is working together towards positive onboarding outcomes.Our conversation doesn't just revolve around onboarding however and delves into all sorts of interesting topics related to digital cs:How digital motions should assist your high touch CSMs be more efficient and be the specialistsStart your digital motions where your repetition existsDeploying technology before you're ready for itThe Orchestrated Onboarding Framework in featured in the bookFocus on handoff from sales to onboarding and transferring of informationHybrid CS and some examples for integrating digital motions in your human motionsPutting yourself into the shoes of your customerProviding context to your customers at all times so that they know where they are in the journey at all timesFavorite quote from this episode: "Systemize the predictable so that you can humanize the exceptional!"This conversation was both fun and informative and I hope you enjoy it. I know I sure did...Donna's LinkedIn: https://www.linkedin.com/in/donnaweb/Website: https://www.donnaweber.com/Resources Mentioned in this Episode:Books: Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions by Donna Weber - https://amzn.to/3QEVbNmThe Paradox of Choice: Why More is Less by Barry Schwartz - https://amzn.to/46NZUBXA More Beautiful Question: The Power of Inquiry to Spark Breakthrough Ideas by Warren Berger - https://amzn.to/49gZ9CPThe ONE Thing: The Surprisingly Simple Truth Behind Extraordinary Results by Gary Keller & Jay Papasan - https://amzn.to/46PxNCmSupport the show+++++++++++++++++Listener Submissions:If you'd like to call in with commentary or a question to be addressed in a future episode, call our submission line at +1 (512) 222-7381. Leave us a 2-3 minute message with your comment or question using either your real name or a pseudonym, and we'll feature your clip on the show!Like/Subscribe/Review:If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review. Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic

In this episode of The Brainy Business podcast, you'll hear a fascinating conversation between host Melina Palmer and guest David McRaney. They delve into the power of perception and how our minds construct reality. David shares his journey of discovering the topic of perception while researching for his book. The discussion explores how our prior experiences and brain processes influence our perception, and how our perception can vary greatly based on individual differences. By understanding the power of perception, you'll gain valuable insights that can enhance your content creation and improve your understanding of how we construct our reality. So, join Melina and David on this thought-provoking episode to expand your knowledge and gain a new perspective on perception. In this episode: Discover the science behind psychology and behavior change. Explore the power of perception and how our minds construct reality, revealing the impact it has on our thoughts, feelings, and actions. Understand the intricacies of belief change and gain practical strategies for effectively changing minds and transforming perspectives. Bonus: Learn expert tips for conducting interviews and securing interesting guests to keep your podcast episodes compelling and informative. Show Notes: 00:00:00 - Introduction, Melina Palmer introduces this episode, featuring a conversation with David McRaney about his book "How Minds Change." She explains that the book explores the psychology of changing minds and discusses why she chose to feature this episode. 00:02:32 - David McRaney's Background, David shares his background, from owning businesses to working in journalism and local television. He talks about starting his blog, You Are Not So Smart, which led to a book deal and a successful podcast. He mentions his interest in biases, fallacies, and critical thinking. 00:05:00 - Overview of How Minds Change, David introduces his book, How Minds Change, which explores the psychology of changing opinions, persuasion, and social change. He discusses his fascination with understanding conspiratorial thinking, resistance to change, and misinformation. 00:07:59 - Advice for Discerning Pursuits, David advises against jumping into trends and suggests pursuing topics that spark a deep curiosity and obsession. He recommends exploring areas that you want to share with others and that drive you to learn more. 00:10:53 - Importance of Following an Obsession, David emphasizes the importance of following an obsession and delving deep into a topic of interest. He shares his personal experience with his blog, You Are Not So Smart, and how his curiosity led to the success of his book and podcast. 00:14:02 - The Importance of Enthusiasm and Passion in Podcasts, David discusses how he can quickly tell if a podcast is just following an algorithm, and emphasizes the importance of infectious enthusiasm and passion in keeping listeners engaged. 00:14:30 - The Need for Genuine Interest in Writing a Book, David's agent stresses the importance of genuine passion and commitment when pitching book ideas, and he agrees that he prefers to embark on a book project without all the answers, allowing the authoritative voice to emerge naturally. 00:15:17 - McRaney's Approach to Writing a Book, As a journalist, David believes that his books are better when his authoritative voice develops throughout the project, taking readers on a journey of discovery and learning alongside him. 00:18:04 - Behavioral Baking and Connecting with the Audience, David shares his experience with introducing a cookie segment on his podcast, where he would bake cookies and share them with his audience. While some loved it, others were not as enthusiastic, leading David to retire the segment after 100 episodes. Melina discusses his concept of "Behavioral Baking" and how it ties into her podcast. 00:28:08 - The Power of Networking, David shares his experience of reaching out to experts at NYU and how it led to valuable connections and collaborations for his podcast and book projects. 00:29:33 - The Fascination with the Dress, David discusses the viral phenomenon of "the dress," an image that appeared on the internet and sparked intense debate over its colors. He explains how this event became a touchstone for understanding disagreements and perception. 00:31:35 - The Importance of Curiosity, David emphasizes the importance of curiosity and asking questions when networking and conducting interviews. He shares advice from a seasoned journalist on always coming back with multiple story ideas to avoid writer's block. 00:32:45 - The Dress Phenomenon Explained, McRaney delves into the psychology and neuroscience behind the dress illusion. He explains how the brain processes overexposed images and how this can lead to different color perceptions. He references the strawberries illusion as another example. 00:43:09 - Going Beyond Right and Wrong, Engaging in arguments over who is right and who is wrong prevents deeper conversations about why people hold different interpretations. This applies to various disagreements and limits our understanding of ourselves and others. 00:45:25 - The Croc Experiment, The croc experiment demonstrated the surf pad concept by showing that people's prior experiences influenced how they perceived the color of crocs and socks under different lighting conditions. This bizarre experiment highlights the complexity of perception and how it varies among individuals. 00:49:36 - Minds Changing on Same-Sex Marriage, The shift in attitudes towards same-sex marriage challenged the notion that people can't change their minds. Understanding what happens in a person's brain when they no longer agree with their past beliefs became the focus of investigation. 00:51:28 - How to Change Minds, Changing minds requires moving away from a confrontational approach and towards compassionate listening. Brute-forcing facts on others doesn't work; instead, engaging in non-judgmental conversations that allow for understanding can lead to effective persuasion. 00:55:43 - Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Connect with David: DAVID'S WEBSITE DAVID ON TWITTER DAVID ON LINKEDIN Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: How Minds Change, by David McRaney You Are Not So Smart, by David McRaney You Are Now Less Dumb, by David McRaney What Your Employees Need and Can't Tell You, by Melina Palmer Look, by Christian Madsbjerg Top Recommended Next Episode: Confirmation Bias (ep 260) Already Heard That One? Try These:  Robert Cialdini and the (Now!) 7 Principles of Persuasion (ep 312) Influence Is Your Superpower with Yale's Dr. Zoe Chance (ep 189) A More Beautiful Question with Warren Berger (episode 200) Indistractible, with Nir Eyal (ep 290) Survivorship Bias (ep 110) Focusing Illusion (ep 330) Priming (ep 252) What is Behavioral Baking? (episode 155) Partitioning (ep 252) You Have More Influence Than You Think with Vanessa Bohns (ep 318) The Power of Us with Dr. Dominic Packer (ep 304) Reciprocity (ep 238) Sense Of Smell (ep 298) Sense of Sight (ep 24) Look, with Christian Madsbjerg (ep 325) A More Just Future, with Dolly Chugh (ep 247) Negativity Bias (ep 223) The Dunning Kruger Effect (ep 266) Both/And Thinking, with Wendy Smith (ep 261) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter You Are Not So Smart Website The Dress Strawberry Illusion

In this episode of The Brainy Business podcast, you'll hear an insightful interview with Vishal George, a behavioral scientist and author of the book Money Mindsets. Vishal's expertise lies in combining behavioral science with human-centered design and systems thinking. He shares examples of his work, including a project in New Zealand aimed at reducing businesses' carbon emissions by using the messenger effect of young people's voices.  The conversation then delves into the importance of understanding our own money stories and how they shape our financial behavior. Vishal emphasizes the need to break the taboo surrounding money conversations and draws inspiration from children's natural curiosity about money. The episode explores the intersection of behavioral science and personal finance, providing practical insights for improving financial well-being. Whether you're looking to make better financial decisions or increase your savings, this episode offers valuable strategies and perspectives. In this episode: Gain insights from behavioral science to make better financial decisions and improve your financial well-being. Break the stigma around money by engaging in open and honest conversations, leading to a healthier relationship with your finances. Cultivate curiosity to enhance your financial decision-making skills, allowing you to make informed choices that align with your financial goals. Design financial products and services that take into account human behavior, ultimately helping you achieve your financial objectives more effectively. Explore the benefits of creating spaces for open conversations about money and financial goals, fostering a supportive community that empowers individuals to take control of their finances. Show Notes: 00:00:00 - Introduction, Melina welcomes Vishal George to The Brainy Business podcast to discuss his book Money Mindsets and his work as a behavioral scientist. 00:03:57 - Using Behavioral Science to Reduce Carbon Footprints, Vishal shares an example of a project where he worked with the government of New Zealand to reduce businesses' carbon emissions. By designing experiments and testing different strategies, they discovered that the messenger effect, particularly the voice of the next generation, was the most effective in motivating businesses to reduce their carbon footprint. 00:09:16 - The Power of Testing High-Risk Ideas, Vishal emphasizes the importance of testing high-risk ideas, even if they may seem unconventional or counterintuitive. By pushing the boundaries and exploring extreme ideas, it becomes easier to find the middle ground and identify innovative solutions. 00:12:10 - The Inspiration Behind Money Mindsets, Vishal explains that his inspiration for writing Money Mindsets was to provide a positive and impactful resource for individuals, particularly young males, to explore emotions, feelings, and empathy through the topic of money. The book aims to help readers understand their own emotions surrounding money and empathize with others in different circumstances. 00:13:54 - The Emotional Aspect of Money, Vishal discusses how money evokes various emotions in people and how understanding these emotions can lead to a healthier relationship with money. He emphasizes the importance of exploring and acknowledging our emotions surrounding money in order to be more financially informed. 00:18:53 - Importance of Breaking Through the Stigma Around Money, Vishal discusses the importance of breaking through the stigma surrounding money and suggests that cultivating curiosity about money can help individuals make more intentional financial decisions. He also mentions the abundance of financial products and services that can lead to overspending. 00:21:38 - Two Types of Curiosity and Building Financial Knowledge, Vishal explains the two types of curiosity: diversity curiosity and epistemic curiosity. He suggests that building curiosity about money and related topics can help individuals make better financial decisions. He recommends clustering reading on topics like saving, spending behaviors, habits, motivation, and behavior change. 00:25:06 - Visible Spending and Invisible Saving, Vishal discusses the shift from visible saving in the past to visible spending in the present. He highlights how technologies and digital currency have made spending behaviors more visible while saving behaviors remain invisible. He emphasizes the need to talk more openly about saving to reduce stigma and foster motivation. 00:27:16 - Overcoming Challenges in Talking About Money, Vishal addresses the challenge of talking about money, particularly when it comes to accomplishments like being debt-free. He acknowledges the fear of bragging or making others feel inadequate, but emphasizes the importance of sharing positive financial experiences to break the cycle of assumption and encourage others to pursue financial goals. 00:36:31 - Designing Products and Services for Human Behavior, The conversation begins by discussing two approaches to designing products and services with consideration for human behavior. The first approach focuses on removing barriers and making it easier for people to achieve their goals. The second approach explores the motivation and factors that drive individuals to set and achieve their goals. 00:37:30 - The Challenge of Saving Money, The conversation shifts to the challenge of saving money and the difficulty in resisting one-time expenses. Vishal shares a story about a person named Kaya who struggles to save money due to various events and temptations. This highlights the need for financial institutions to create products and tools that make saving money as easy as spending money. 00:40:34 - Creating Products that Facilitate Saving, Vishal discusses the importance of balancing spending and saving by creating products that make saving money just as easy as spending money. An example is given of a bank that offers a program called "Save the Change" which automatically rounds up purchases and transfers the spare change to a savings account. This removes friction and encourages saving. 00:42:14 - The Role of Friction in Breaking Habits, The conversation explores the role of friction in breaking habits. While removing friction can make it easier to save money, adding some friction can help evaluate the necessity of certain actions. An example is given of introducing a process for employees to justify business travel, which adds a little bit of friction to assess if the travel is truly necessary. 00:45:49 -  Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Connect with Vishal: Follow Vishal on LinkedIn Behavioural by Design website Money Mindsets book page Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Money Mindsets, by Vishal George Get It Done, by Ayelet Fishbach Engaged, by Amy Bucher Designing for Behavior Change, by Steve Wendel Your Future Self, by Hal Hershfield Top Recommended Next Episode: Pain of Paying (ep 240) Already Heard That One? Try These:  Common Errors in Financial Decision Making, with Chuck Howard (ep 213) Mental Accounting (ep 282) Why Every Business Needs To Care About Personal Finance, with Merle van den Akker (ep 283) Sustainable Nudges at Walmart (ep 206) Framing (ep 296) Saving Peru's Environment One Nudge at a Time (ep 195) Corporate Social Responsibility Programs that Work (ep 211) Engaged, with Amy Bucher (ep 164) Designing for Behavior Change, with Steve Wendel (ep 116) Priming (ep 252) Herding (ep 264) The Power of Metaphor, with Olson Zaltman (ep 181) A More Beautiful Question, with Warren Berger (ep 200) Get It Done, with Ayelet Fishback (ep 332) Time Discounting (ep 328) Your Future Self, with Hal Hershfield (ep 329) Social Proof (ep 87) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter

Matt Abrahams, a leading expert in communication and a lecturer at Stanford University's Graduate School of Business, shares valuable insights on improving communication skills in spontaneous situations on The Brainy Business podcast hosted by Melina Palmer. In this episode, Abrahams discusses key strategies from his book, Think Faster, Talk Smarter, which focuses on helping individuals feel more comfortable and confident in impromptu speaking scenarios. Abrahams draws from personal experiences and observations to develop his methodology. He highlights the challenges individuals face in speaking spontaneously and emphasizes the importance of confidence and commitment when responding. Through anecdotes and practical tips, Abrahams shows how anyone can enhance their communication skills in impromptu situations. Throughout the episode, Abrahams discusses the significance of active listening, reframing situations as opportunities, and effective structure in communication. He encourages individuals to embrace uncertainty, take risks, and prioritize listening over speaking. Abrahams' book offers practical steps and exercises to help listeners practice and refine their communication skills. Professionals seeking to improve their spontaneous speaking and communication skills–from presentations to job interviews to networking events–will find this episode insightful and actionable. Abrahams' expertise and relatable anecdotes make it a valuable resource for individuals looking to enhance their speaking abilities in spontaneous situations. In this episode: Explore how proficient communication in unexpected situations can give you an edge. Learn how enhancing your active listening abilities can drastically improve the quality of your communication. Delve into the significance of preparing for spontaneous conversations. Master the art of using concise structures to drive powerful communication. Get a grip on actionable strategies for honing your communication skills in unplanned situations–from speaking on a stage to job interviews to networking events and more. Show Notes: 00:00:00 - Introduction, In this episode, Melina Palmer welcomes Matt Abrahams, a leading expert in communication and a lecturer at Stanford University's Graduate School of Business. They discuss Matt's new book, Think Faster, Talk Smarter, which focuses on speaking effectively and confidently in spontaneous speaking situations. 00:03:10 - The Need for Spontaneous Speaking Skills, Matt explains how his personal experiences and feedback from students led to the development of his methodology for speaking confidently in the moment. He emphasizes the importance of spontaneous speaking skills in everyday communication. 00:05:23 - Overcoming Spontaneous Speaking Challenges, Melina shares her own experience of struggling with spontaneous speaking during a job interview. Matt tells a story about an unexpected question he faced during an interview and how he turned it into an opportunity to showcase his skills. The lesson is, even when you are caught off guard, to connect to something and commit to your response. 00:09:31 - Confidence and Commitment in Spontaneous Speaking, Melina highlights the importance of confidence in spontaneous speaking, as people can sense if you're not confident. Matt explains that committing to your response, even if it's unexpected, is crucial and draws parallels with the world of improvisation. 00:13:25 - Lessons from Improvisation, Matt discusses the influence of improvisation on his methodology and shares the principle of "failing big." He encourages speakers to commit fully to their responses and not be afraid of failure, as it can lead to unexpected successes. 00:15:24 - The Power of Getting Lost, Matt Abrahams discusses the importance of getting lost and embracing uncertainty in order to expand what's possible in spontaneous situations. He explains how striving for control and perfection can actually limit our potential, and how cognitive bandwidth affects our performance. 00:16:25 - Striving for Mediocrity, Abrahams encourages his students to strive for mediocrity in order to achieve greatness. By focusing on getting things done rather than judging and evaluating, individuals can have more resources to perform well. He emphasizes the need to embrace uncertainty and take risks. 00:17:43 - Allowing Yourself to Get Lost, Abrahams explains the importance of allowing oneself to get lost and try new things in order to broaden what's possible and stay focused in the present moment. While it can be challenging, embracing uncertainty can lead to rewarding outcomes. 00:18:42 - Overcoming the Fear of Average, Melina shares a personal anecdote about feeling overwhelmed by being graded on a curve in college. Matt highlights the concept that from average, greatness can emerge, and emphasizes the need to focus on personal growth rather than labeling ourselves with grades. 00:20:04 - The Six Steps to Better Communication, Abrahams outlines his six-step methodology for improving communication, which includes managing anxiety, getting out of our own way, reframing spontaneous speaking as an opportunity, emphasizing the importance of listening, using structure, and maintaining focus. 00:29:22 - The Value of Listening, Matt discusses the importance of listening in conversations and the benefits it brings to the listener. He explains that listening is a muscle that needs to be strengthened and that good listeners help speakers solve their problems instead of immediately jumping in with solutions. He also emphasizes the need for space, pace, and grace in listening. 00:30:58 - The Mindset of Listening, Matt Abrahams shares insights from an interview with a listening researcher, Guy Ichakov, who highlights the mindset of a good listener. He explains that a good listener's job is to help the speaker solve their problem, rather than trying to solve it themselves. Abrahams reflects on his own tendency to jump into problem-solving mode and actively works on adopting a listening mindset. 00:32:21 - The Power of Structures in Communication, Matt Abrahams discusses the importance of using structures or frameworks in communication to help organize and prioritize information. He introduces the "Swiss Army Knife" structure of three simple questions: What? So what? Now what? This structure helps in formulating clear and concise messages that are easy for the audience to understand. 00:35:51 - Preparing for Spontaneous Conversations, Matt Abrahams explains the irony of being able to prepare for spontaneous conversations. He compares it to jazz musicians following certain chords and patterns, or athletes training specific behaviors to respond spontaneously in a game. Abrahams emphasizes the value of frameworks and structures in preparation, using an example of three simple questions. 00:40:01 - Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Think Faster, Talk Smarter, by Matt Abrahams A More Beautiful Question, by Warren Berger What Your Customer Wants and Can't Tell You, by Melina Palmer Influence, by Robert Cialdini Presuasion, by Robert Cialdini Connect with Matt:  Think Fast Talk Smart podcast Follow Matt on LinkedIn Top Recommended Next Episode:  Focusing Illusion (episode 330) Already Heard That One? Try These:  Behavioral Storytelling, with David Paull (ep 289) Framing (ep 296) How to Pitch Your Business (ep 326) Magic Words, with Jonah Berger (ep 301) Confirmation Bias (ep 260) Prefactual Thinking (episode 232) The Life-Saving Skill of Story, with Michelle Auerbach (ep 288) Functional Fixedness (ep 194) What is Cognitive Semiotics? (ep 259) The Overwhelmed Brain and Its Impact on Decision Making (ep 32) A More Beautiful Question, with Warren Berger (ep 200) Habits (ep 256) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter

In episode 325 of The Brainy Business podcast, host Melina Palmer interviews Christian Madsbjerg, author of the book Look and an expert in human observation. Madsbjerg discusses the importance of observation in understanding human behavior and helping organizations make better decisions. He emphasizes that many companies make big mistakes by not asking the right questions and relying too heavily on data abstractions and groupthink. According to Madsbjerg, companies need to constantly study the questions that are most meaningful in their industry in order to stay relevant and successful. Christian highlights the necessity of observing and describing social phenomena before forming opinions and challenges individuals and companies to question their assumptions. Madsbjerg introduces the concept of hyper-reflection, which involves analyzing how people pay attention, to gain deeper insights into human behavior. The conversation provides valuable insights into the power of observation and description in understanding the world around us and making more informed decisions. In this episode: Recognize the critical importance of keen observation in comprehending complex human behavior. Learn about the pitfalls and misleading aspects of treating the human brain like a digital interface. Delve into the influence and impact of societal constructs on human behavior. Harness the capacity of hyper-reflection to delve deeper into your own thoughts and perceptions. Appreciate the added value of integrating observational techniques into scientific enquiry. Show Notes: 00:00:00 - Introduction to Christian Madsbjerg and his Background Melina introduces Christian Madsbjerg, the author of the book Look, and discusses his background in utilizing observation techniques to help organizations better understand human behavior. 00:02:45 - The Importance of Asking the Right Questions Asking the right questions makes a huge difference for companies. They discuss the dangers of jumping into problem-solving mode without fully understanding the problem. Christian explains how companies that fail to constantly study meaningful questions often struggle to adapt and remain successful in their industries. 00:07:49 - The Class on Human Observation Christian shares his experience creating and teaching a class on human observation at the New School in Manhattan. The class focused on using observation techniques inspired by philosophy and anthropology to study social phenomena. He explains that the book is a reflection of that class, allowing more people to learn about observation. 00:11:50 - The Journey of Observation and Curiosity Christian discusses his natural inclination towards observation and curiosity. He reflects on how studying philosophy and different historical perspectives helped him develop a deeper understanding of the assumptions we make about the world. He emphasizes the importance of observing without preconceived opinions and describes observation as a technique for scrutinizing our own assumptions. 00:14:49 - Perception and Intuition Christian challenges the misconception that humans perceive the world as atomistic data. He explains that humans perceive things holistically, seeing things as part of a larger social context rather than as individual data points. He highlights the importance of understanding the relationship 00:18:17 - The Danger of Comparing Computers to Human Brains, Comparing computers to human brains can lead to a misunderstanding of what it means to be human. Humans are not just intellectual beings; much of our experience and understanding comes from our bodies and the spaces we inhabit. 00:19:55 - The Problem with Having Strong Opinions, Having strong opinions about everything can create a filter between us and the world. It prevents us from seeing things objectively and directly, as we interpret everything through a political or opinionated lens. 00:21:54 - The Importance of Describing Social Phenomena, In order to better understand the world and the work we do, we need to study and describe the social phenomena at the center of our work. By understanding the context and dynamics of a situation, we can provide better advice and make more informed decisions. 00:25:30 - Case Study: Observing Fundraising Strategies, By observing people in the streets trying to raise funds for the white rhinos, a student learned valuable lessons about effective fundraising. He discovered that gentle and subtle approaches were much more successful than aggressive or shaming tactics. 00:30:44 - The Power of Hyper Reflection, Hyper-reflection is a type of attention that allows us to observe how others pay attention. By practicing hyper-reflection, we can better understand the dynamics and behaviors of people and organizations, leading to innovation and positive change. 00:35:36 - The Importance of Observation and Description, Christian discusses the importance of observing and describing social phenomena in order to gain insight and break down biases and prejudices. He emphasizes the value of feeling connected to the world and having a direct relationship with it. 00:37:35 - Building Trust and Observing Humans, Melina mentions how this work reminds her of an Apple Fitness' “Time To Walk” episode with Jane Goodall she recently listened to. Christian draws a parallel between Jane Goodall's observations of chimpanzees and his own observations of humans. He highlights the need to build trust with people in order to accurately describe and understand group dynamics and assumptions. 00:40:11 - Different Perspectives on the Same Phenomena, Christian recognizes that he and Melina approach the same phenomena from different angles, with behavioral science and cognitive science on one side and philosophical perspectives on the other. They agree on the importance of diverse methods and techniques in gaining insight. 00:42:33 - Observation in Science, Christian and Melina discuss the role of observation in scientific breakthroughs and paradigm shifts. They agree that observation is at the heart of good science and that scientists should incorporate more observation into their work. 00:44:50 - Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Look, by Christian Madsjberg Sensemaking, by Christian Madsjberg The Moment of Clarity, by Christian Madsjberg A More Beautiful Question, by Warren Berger Both/And Thinking, by Wendy Smith and Marianne Lewis Connect with Christian:  Follow Christian on LinkedIn Christian's website Top Recommended Next Episode: How Minds Change, with David McRaney (ep 210) Already Heard That One? Try These:  For The Culture, with Marcus Collins (ep 305) Survivorship Bias (ep 110) What Problem Are You Solving? (ep 126) Mental Accounting (ep 282) What is Cognitive Semiotics? (ep 259) Using Semiotics in Retail, with Rachel Lawes (ep 191) Non-Obvious Thinking, with Rohit Bhargava (ep 297) Habits (ep 256) Solving Modern Problems with a Stone-Age Brain (ep 237) Confirmation Bias (ep 260) Biases Toward Others – Including Groups (ep 314)  Fundamental Attribution Error (ep 268) The Overwhelmed Brain and Its Impact on Decision Making (ep 32) Functional Fixedness (ep 194) A More Beautiful Question, with Warren Berger (ep 200) Evolutionary Ideas, with Sam Tatam (ep 204) Focusing Illusion (ep 89) Anthropology, Market Research and BE, with Priscilla McKinney (ep 196) Using Ethnography in Business (ep 324) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter

Today's guest has studied hundreds of the world's foremost innovators, entrepreneurs, and creative thinkers to learn how they ask questions, generate original ideas, and solve problems. He is the author or co-author of more than 12 books on innovation, including the bestseller The Book of Beautiful Questions.  Warren Berger and I discuss: What makes a beautiful question The % of adults he believes ask good questions  How to the navigate the job interview question Tell us about yourself  How one question can change your career  and much more! Connect with me on LinkedIn where every Monday | Wednesday | Friday I share actionable tips to transform your communication and connect deeper than ever before with the most important people in your life and work. As always, thanks for listening to Episode 279! --Joe  PS: Email me Joe@onepercentbetterproject.com  if you have a guest you would like me to record a conversation with 

DETAILS | Discover the power of questions in the AI Era with Warren Berger, the renowned Questionologist! Warren's groundbreaking book, 'A More Beautiful Question,' explores the evolving landscape where expertise fades and questions rise as the ultimate currency. This episode examines the profound importance of questions for your career, work, and relationships. We discuss how questions shape our identities, enable adaptation in an uncertain world, and unlock the secrets to asking questions effectively for humans vs. ChatGPT. Finally, we expose the mental traps and biases that hinder our inquiry and workshop five transformative questions that can supercharge your career. Whether you're a seasoned questioner or an aspiring questionologist, this episode will equip you with this indispensable superpower for the future! GUEST | Questionologist Warren Berger has studied hundreds of the world's foremost innovators, entrepreneurs, and creative thinkers to learn how they ask questions, generate original ideas, and solve problems. He is the author or co-author of more than 12 books on innovation, including the bestseller A MORE BEAUTIFUL QUESTION: The Power of Inquiry to Spark Breakthrough Ideas and the internationally acclaimed GLIMMER, named one of Businessweek's Best Innovation and Design Books of the Year. His writing appears in Fast Company, Harvard Business Review, Psychology Today, and The New York Times. OVERVIEW | Are you ready to ADAPT and REINVENT YOURSELF for the most disrupted and digital workforce in history? What would it feel like to belong and not get stuck? It is estimated over 1 billion people will need reskilling by 2030, and more than 300 million jobs will be impacted by AI  — work, identity, and what it means to be human are rapidly changing. Join hosts Nate Thompson and Alex Schwartz and the TOP VOICES in the Future of Work to uncover how to meet this dynamic new reality driven by AI, hybrid work, societal shifts, and our increasingly digital world. Discover why a Future of Work Mindset is your key to prepare, navigate and thrive! We are grateful you are here, and welcome to the TDW Tribe! www.thedisruptedworkforce.com

In this episode of The Brainy Business podcast, guest Leidy Klotz shares his research on the psychology of subtraction and its importance in decision-making and problem-solving. Klotz discusses how our natural instinct is to add rather than subtract when trying to improve a situation, and he provides insights into why this is the case. He explains that humans have a desire to display competence, and adding to a situation is a visible way to demonstrate that we can deal with the world effectively. However, Klotz argues that we can also display competence through subtracting, but it may require more effort to make it noticeable. He shares studies conducted with LEGO structures, itineraries, recipes, and computer grids, which consistently showed that people overwhelmingly choose to add rather than subtract. The episode explores concepts such as loss aversion and the IKEA effect, which contribute to our preference for adding. The conversation also touches on the concepts of minimalism and essentialism, and how subtracting can be a powerful tool for displaying competence and achieving goals effectively. Listeners will gain valuable insights into the psychological biases that hinder effective decision-making and problem-solving, and learn practical strategies to prioritize and achieve what truly matters.  In this episode: Discover the pivotal role subtraction plays in effective decision-making and problem-solving. Learn how our instinctive preference for addition can obstruct optimal solutions. Grasp how to confront biases and initiate shifts towards a subtractive mindset. Understand the immense benefits of streamlining and eliminating needless aspects of daily life. Acquire empowering strategies for integrating subtraction practices into your everyday living. Show Notes: 00:00:00 - Introduction, Melina Palmer introduces the episode and its focus on the power of subtraction with Dr. Leidy Klotz. She emphasizes the importance of optimization, reduction, and efficiency in various areas of life. 00:03:20 - Dr. Leidy Klotz's Background, Dr. Klotz shares his background in engineering and how his interest in sustainability led him to behavioral science. He highlights the overlap between engineering, architecture, and behavioral science in terms of creative application and design. 00:08:56 - Uncommon Paths to Behavioral Science, The conversation explores the diverse backgrounds of behavioral scientists, including Dr. Klotz's experience as a professional soccer player. They discuss how different disciplines, like marketing and sports, can contribute to the field of behavioral science. 00:11:50 - Personal Backgrounds and Professional Work, Melina and Dr. Klotz discuss how personal backgrounds, such as being an opera singer or playing basketball, can shape a person's approach to problem-solving. They highlight the value of diverse experiences in the field of behavioral science. 00:13:35 - Introduction to Subtract, Dr. Klotz introduces his book, Subtract, and explains how it explores the concept of subtraction as a means of optimization. He discusses the relationship between design, sustainability, and the creative application of behavioral science principles. 00:15:26 - The Instinct to Add, Leidy discusses how our first instinct when trying to improve something is to add, rather than subtract. This instinct is seen across various contexts, including LEGO structures and itineraries. The guest also mentions a study where people were given a task to make quadrants symmetrical and found that people overwhelmingly added blocks instead of removing them. 00:17:27 - Overlooking Subtraction, The guest explains that our tendency to overlook subtraction is due to various factors such as loss aversion, the endowment effect, and the IKEA effect. The book explores these factors and delves into the biological, cultural, and economic forces that contribute to our preference for adding. 00:18:47 - Science-Informed Strategies, Leidy discusses the latter half of the book, which focuses on utilizing science-informed strategies to get better at subtraction. By understanding the science behind our inclination to add, we can develop strategies to improve our ability to subtract. Leidy emphasizes the importance of creating a list of "stop doings" instead of solely focusing on a long list of to-dos. 00:21:06 - Minimalism and Essentialism, Leidy notes the connection between the book's concept of subtraction and minimalism and essentialism. He and Melina highlight the value of decluttering and getting rid of excess in order to display competence. Leidy also mentions the satisfaction that comes from having a focused to-do list with achievable tasks. 00:30:08 - The Importance of Subtraction, The conversation begins with the idea that subtraction is often overlooked in our society, and how we need to shift our mindset to value subtraction as much as addition. The guest, Leidy Klotz, mentions historical figures like Da Vinci and Lao Tzu who understood the importance of subtraction for design perfection and gaining wisdom. 00:31:01 - Subtraction as a Valuable Skill, Klotz discusses how his book aims to help people understand the science and stories behind subtraction, and encourages readers to adapt the principles to their own lives. He emphasizes the importance of subtracting first and how it can lead to better decision-making and problem-solving. 00:32:48 - Overcoming Challenges with Subtraction, Klotz addresses the challenges people face when considering subtraction, such as loss aversion and the fear of regret or guilt. He suggests mindset shifts, such as reframing subtraction as a positive improvement and emphasizing the benefits of subtracting. He also highlights the role of valence in perception and the value of thinking of add and subtract as complementary approaches. 00:35:53 - Add and Subtract, Klotz discusses the misconception that add and subtract are opposites and explains how they can coexist as complementary ways to make change. He encourages people to consider both options and think about the potential gains and losses associated with each. This mindset shift can lead to more effective decision-making and problem-solving. 00:44:27 - Introduction to the Book Work Well, Play More, Melina introduces the book Work Well, Play More by Marcey Rader, which builds upon the concepts of productivity and distraction introduced in "Indistractable." The book focuses on three areas: productivity, clutter, and health, providing a twelve-month approach to improve each area and reclaim time and mental well-being. 00:45:02 - Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Subtract, by Leidy Klotz The Life-Changing Magic of Tidying Up, by Marie Kondo Essentialism, by Greg McKeown How to Change, by Katy Milkman Work Well, Play More, by Marcey Rader Connect with Leidy:  Leidy on LinkedIn Leidy on Twitter Leidy's website Top Recommended Next Episode: Quit, with Annie Duke (ep 227) Already Heard That One? Try These:  NUDGES and Choice Architecture (ep 35) Non-Obvious Thinking, with Rohit Bhargava (ep 297) Endowment Effect (ep 139) Focusing Illusion (ep 89) Indistractible, with Nir Eyal (ep 290) How To Change, with Katy Milkman (ep 151) The Elements of Choice, with Eric Johnson (ep 174) Functional Fixedness (ep 194) A More Beautiful Question, with Warren Berger (ep 200) Evolutionary Ideas, with Sam Tatam (ep 204) Anchoring & Adjustment (ep 11) Bikeshedding (ep 99) The Overwhelmed Brain and Its Impact on Decision Making (ep 32) IKEA Effect (ep 112) Loss Aversion (ep 316) Behavioral Storytelling, with David Paull (ep 289) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter Leidy at the University of Virginia

Dr. Zoe Chance emphasizes the importance of examining problems from different perspectives and setting long-term goals for success. Approaching problem-solving differently can result in innovative solutions that others might overlook. By aligning these objectives with Zoe's "magic question," individuals can foster a sense of collaboration and create opportunities for progress. Throughout the podcast, Dr. Chance shares stories of how people have successfully applied the magic question in various situations. For instance, she recounts the story of Gloria Steinem, who addressed the issue of sex trafficking in a Zambian village by asking the magic question, leading to a revelation that an electric fence was required to protect crops from elephants. Such examples reinforce the importance of aligning long-term goals with the magic question in order to effectively influence and create meaningful change. This episode, which features many insights from Zoe's book, Influence is Your Superpower, also highlights the importance of saying "No" (with a challenge to do so to every request for 24 hours) and the interesting way she set up her book chapters (along with some tips for aspiring authors). In this episode, you will be able to: Enhance your connections and communication through the strength of influence. Achieve better work-life balance by saying 'no' and outlining clear-cut boundaries. Embrace an innovative way of addressing problems and designing future targets. Comprehend the workings of decision-making and how to convince others with competence. Show Notes: 00:00:00 - Introduction, Melina introduces Zoe Chance and her book Influence Is Your Superpower. She highlights the relevance of the topic to the upcoming guest, Vanessa Patrick's book, The Power of Saying No. 00:03:24 - From Theater to Sales, Zoe talks about her experience in theater and how it helped her develop the skills to communicate, move, and connect with people. She also narrates her experience in sales, door-to-door sales, telemarketing, and marketing, where she learned about rejection and the importance of being comfortable with saying (and hearing) no. 00:06:44 - The Power of No, Zoe introduces her 24-hour no challenge, which she did for a whole month one November, and the 24-hour no challenge she gives her students. She explains how saying no can help build healthy relationships and create space in one's life. She also emphasizes the importance of not justifying one's no and the need to disentangle the request from the relationship. 00:10:23 - Handling Objections, Zoe talks about handling objections in sales training, addressing all the different kinds of objections that someone might have. She reveals that most sales training is about handling objections. She adds that it is often a good idea not to justify one's no because it can create a way for them to convince you to change your mind. 00:13:00 - The Worst Thing They Can Say is No, Zoe explains the mindset that "the worst thing they can say is no," -- how this is both helpful and harmful. 00:15:33 - Framing and Half Chapters, Zoe discusses her use of framing in her book, Influence Is Your Superpower, and how she structured the chapters to include shorter chapters between longer ones to create more momentum and ease of reading. She also shares her love for Harry Potter and how she used references to create a little magic for readers. 00:19:16 - The Magic of Harry Potter, Melina and Zoe bond over their love for Harry Potter and share their experiences visiting the Harry Potter Studios outside London. They discuss the level of thoughtfulness and detail that went into creating the world of Harry Potter and how it inspires them in their own work. 00:23:49 - The Power of Framing, Zoe explains the concept of framing and shares an example from her idol, Derren Brown, a mind reader and illusionist who is a master at directing attention. She discusses how framing works to focus our attention on one thing and make us ignore everything else, and how this is a metaphor for how our brain makes decisions. 00:29:22 - The Influence of Derren Brown, Melina and Zoe discuss the work of Derren Brown and how he is an expert in influence, even though he is not an academic. They share examples of how he uses questioning techniques to get people to believe certain things and how he can get them to choose something different from what they originally wanted. 00:31:38 - The Importance of Experimentation, Zoe emphasizes the importance of experimentation in behavioral science and how it is critical to test and iterate on things. 00:31:31 - Setting Goals and The Magic Question, Dr. Zoe Chance shares tips on setting long-term goals and using the magic question to collaborate and problem-solve with others. The magic question involves asking "What it would take...?" to achieve a specific goal or overcome an obstacle. By doing this, it shifts the mindset from resistance to collaboration, and the other person becomes committed to supporting the outcome. 00:35:20 - Personal Journey of Transformation, The book Influence Is Your Superpower is a personal journey of transformation to becoming someone that people want to say yes to. It provides readers with the tools needed to gain influence through personal and professional relationships. The book is focused on collaboration and problem-solving to achieve goals. 00:37:06 - Connecting with Zoe Chance, The best way to get the book Influence Is Your Superpower is through Zoe Chance's website, Zoechance.com. You can connect with her on Twitter, where she shares tips and engages with readers. She encourages readers to share how they use the tips from the book. 00:38:39 - Using the Magic Question, The magic question "What would it take?" is a simple yet powerful tool that can be used to achieve goals and overcome obstacles. It involves asking the other person what it would take to achieve a specific goal or overcome an obstacle. This approach shifts the mindset from resistance to collaboration and helps to identify the roadmap needed to achieve the desired outcome. 00:39:14 - Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Influence Is Your Superpower, by Zoe Chance You Have More Influence Than You Think, by Vanessa Bohns Magic Words, by Jonah Berger The Power of Saying No, by Vanessa Patrick What Your Employees Need and Can't Tell You, by Melina Palmer Connect with Zoe:  Zoe on Twitter Follow Zoe on LinkedIn Zoe's Website Top Recommended Next Episode: A More Beautiful Question, with Warren Berger (ep 200) Already Heard That One? Try These:  Framing (ep 296) You Have More Influence Than You Think, with Vanessa Bohns (ep 197) Influence, with Robert Cialdini (ep 157) 5 Years, 299 Episodes, These Are Your Favorites (ep 299) Getting Along, with Amy Gallo (ep 269) A More Just Future, with Dolly Chugh (ep 247) Non-Obvious Thinking, with Rohit Bhargava (ep 297) What is Questionstorming? (ep 215) Priming (ep 252) Framing (ep 296) What is Cognitive Semiotics? With Sarah Thompson (ep 259) Leveraging Metaphor, with Olson Zaltman (ep 181)  Magic Words, with Jonah Berger (ep 301) The Sense of Sight (episode 24) The IKEA Effect (ep 112) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter Zoe's Yale Faculty Page How to Make a Behavior Addictive: Zoë Chance at TEDxMillRiver Derren Brown, The Apocalypse Derren Brown, Perfect Present

The importance of data visualization cannot be overstated, as it plays a crucial role in making complex data accessible, engaging, and actionable. Presenting data in a way that clearly communicates an underlying narrative or message can lead to more effective decision-making and a deeper understanding of data-driven insights. Additionally, data visualization assists in conveying these messages to different audiences, ensuring that the information is received and interpreted accurately. In her conversation with Melina Palmer, Sarah Kay Miller discusses the importance of crafting a narrative with data visualization and how it can effectively communicate complex information. She notes that data visualization is not merely about producing visually appealing designs but also about presenting data in such a way that resonates with the intended audience. Throughout their discussion, Miller emphasizes the importance of thoughtfulness and creativity in creating meaningful data art. In this episode: Delve into the captivating realm of data visualization and data art to transform information processing. Understand the difference between data visualization and data art. Appreciate the critical connection between narrative and impactful data visualization and data art. Obtain key pointers to design compelling data visuals that resonate with diverse audiences. Identify the value of thought-provoking comparisons for maximum effectiveness in data presentations. Show Notes: 00:00:00 - Introduction, Melina introduces the Brainy Business podcast and welcomes Sarah Kay Miller, a data visualization designer, to the show. She also announces the 5-year anniversary of the podcast and the data art created by Sarah Kay to celebrate the milestone. 00:02:29 - About Sarah Kay Miller, Sarah Kay Miller is an independent data visualization designer with a background in graphic design. She defines data visualization as the process of visualizing data, making it more intuitive for humans to understand patterns, trends, and comparisons. Data art, on the other hand, is a broader category of creative endeavors that draw inspiration from or are touched by data. 00:05:00 - Data Visualization vs. Data Art, The line between data visualization and data art is blurry. Data visualization involves creating charts and graphs that help people understand data more intuitively, while data art is a creative endeavor that draws inspiration from data sets. Both are necessary and can be used in different contexts. 00:08:00 - Process of Data Visualization, Sarah Kay Miller spends a lot of time investigating data sets and collaborating with clients to understand domain expertise. Data visualization involves threading a narrative through the data to make it more interesting and engaging. It allows people to communicate messages, insights, or ideas more effectively. 00:13:21 - Sarah Kay's Process, Sarah Kay Miller's process involves three main phases: groundwork, design, and iteration. She elaborates on each phase and how she approaches them. 00:15:37 - Designing Data Visualizations, Sarah Kay Miller talks about her process of designing data visualizations. She discusses how she dives into the data and visualizes it in many ways -- everything from basic charts to the more elaborate and artistic. She also talks about the importance of understanding brand identity and color palettes when designing. 00:17:08 - Insights from Data Visualization, Miller shares her insights from visualizing data from The Brainy Business podcast. She talks about the upward trend in podcast downloads since 2018 and the number of downloads per episode. Melina and Sarah Kay also discuss the impact of the first two episodes on listeners, and how people tend to go back and listen to the earlier episodes. 00:22:49 - Design Ideas & Brand Identity, Miller talks about her design ideas for The Brainy Business podcast. She discusses the importance of staying within the brand identity of the podcast and how she used inspiration from the typography of the logo to create a groovy and energetic design. 00:27:03 - Final Product & Data Art, Miller shares the final product of her data visualization for The Brainy Business podcast. She talks about how she played with the layout of the circles to give it more movement and how she used a brighter blue to make it pop on thumbnails. She also talks about the importance of showcasing the global reach of the podcast and how everyone matters. 00:30:49 - Data Visualization as Data Art, Sarah discusses the importance of representing data in a visually appealing way and the power of data art to convey information. She talks about her love for creating unique and unusual chart types and how they can help tell a story. 00:34:05 - Fun Project on Architecture, Sarah shares details of a project she worked on for Space 10, a subsidiary of IKEA. She talks about how they created a data set for a visualization of the history of tools architects use and how digital tools have impacted building design. The end result was a comprehensive and beautiful data visualization that straddled both data visualization and data art. 00:40:53 - Data Visualization for Social Media, Sarah talks about the challenges of creating data visualizations for social media, where attention spans are shorter and space is limited. She discusses the importance of video and motion design in creating engaging and informative data stories for platforms like Instagram and TikTok. 00:43:51 - Time Required for Projects, Sarah explains that the timeline for a data visualization project varies depending on the scope, and collecting data can add time to the process. She suggests that two to three months is doable for a small to medium-sized project, but larger or more complex projects can take longer. 00:46:44 - The Importance of Data Visualization, The value of data art and visualization in effectively communicating data to viewers. She emphasizes the need to understand numbers and find meaningful comparisons to make data more relatable to humans. 00:47:25 - Impactful Data Visualization Examples, Melina shares about an article in The New York Times on vacant office spaces in New York City as an excellent example of impactful data visualization. The comparison of the number of vacant spaces to the Empire State Building makes the data more memorable and understandable. 00:48:01 - Pareto Principle in Data Visualization, The Pareto principle or 80/20 rule is discussed for data visualization. Melina recommends spending 80% of the time on the 20% of data that's most important or interesting to make the visualization more impactful. 00:48:34 - Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Magic Words, by Jonah Berger Getting Along, by Amy Gallo A More Just Future, by Dolly Chugh The Future Normal, by Rohit Bhargava What Your Customer Wants and Can't Tell You, by Melina Palmer Connect with Jonah:  Sarah Kay on Instagram Follow Sarah Kay on LinkedIn Sarah Kay's Website Top Recommended Next Episode: A More Beautiful Question, with Warren Berger (ep 200) Already Heard That One? Try These:  Getting Along, with Amy Gallo (ep 269) A More Just Future, with Dolly Chugh (ep 247) Non-Obvious Thinking, with Rohit Bhargava (ep 297) Sight or Vision? (ep 24) Power of Touch (ep 302) NUDGES and Choice Architecture (ep 35) What is Questionstorming? (ep 215) Priming (ep 252) Framing (ep 296) Social Proof (ep 87)  Using Semiotics in Retail, with Rachel Lawes (ep 191) What is Cognitive Semiotics? With Sarah Thompson (ep 259) Leveraging Metaphor, with Olson Zaltman (ep 181)  The Power of Us, with Dominic Packer (ep 178) Multinarrative Storytelling, with Troy Campbell (ep 293) The Life-Saving Skill of Story, with Michelle Auerbach (ep 288) Behavioral Storytelling, with David Paull (ep 289) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter Sarah's work on Mindworks: The Science of Thinking

The power of language is paramount in any form of communication. How one utilizes language can significantly impact the outcome of conversations and the ability to persuade others. By understanding the intricacies of language and the psychology behind it, communicators can craft more effective messages that resonate with their target audience. With a focus on desired identities, motivations, and subtle shifts in language that can encourage or discourage behavior, communicators can directly influence the consumption and sharing of content.  During Jonah Berger's discussion with Melina Palmer, he stressed the importance of language and provided insights from his book, Magic Words. Dr. Berger highlighted the difference between nouns and verbs and how a slight modification in language, such as changing from "help" to "helper," could significantly alter the perception of the task at hand. By diving into the psychology behind language, Jonah offers practical tips to enhance communication, ensuring messages are better received and understood. He also briefly discusses one of his other books, Contagious (a favorite of Melina's!), and the SPEACC framework in Magic Words. Hone your ability to communicate powerfully through thoughtful language choices. Explore the influence of converting verbs into nouns in shaping personal and professional identities. Recognize the effect linguistic similarity has on building rapport and attaining success. Examine the role of cutting-edge technology in unbiased research and in-depth analysis. Understand the vital importance of concrete language in creating compelling marketing and communication tactics. Show Notes: 00:00:00 - Introduction, Melina Palmer introduces Dr. Jonah Berger, Wharton professor and author of the new book Magic Words. 00:05:24 - Tips for Making Content Viral, To make content stand out, communicators need to think less about the product or service they are selling and more about the audience and why they might want to share it. Understanding why people share is key to making word-of-mouth marketing effective. 00:08:28 - The Power of Language, Subtle shifts in language can have a big impact on persuasion. For example, calling someone a "helper" instead of asking them to "help" can increase the likelihood of them taking the action you want. Turning actions into identities can make people more likely to claim desired identities. 00:17:26 - The Power of Stories, Stories are powerful because they activate different parts of the brain and help people remember information better. To make a story more effective, focus on the emotions and how the story relates to the audience's experience. 00:24:31 - The Power of Social Influence, Social influence is powerful because people are more likely to take action if they see others doing it. To make social influence work for you, focus on the early adopters and influencers and make it easy for them to share your message. 00:12:52 - The Value of Metaphor and Concrete Language, Jonah discusses the importance of using concrete language to show others that we have heard them, and how this can lead to increased customer satisfaction. For example, saying “Your refund will be there soon” feels very different from “Your money will be in your account tomorrow.” The latter (which is more concrete) had increased customer satisfaction scores. He also explains the difference between concrete and abstract language and how it can be applied in different contexts. 00:16:13 - The SPEACC Framework, Jonah breaks down the six key types of language covered in his book and provides an overview of each one. These include the language of Similarity and difference, Posing questions, Emotion, Agency and identity, Concreteness, and Confidence. 00:18:12 - Linguistic Similarity, Jonah explains how linguistic similarity can be used to build relationships and connections in the workplace, and how it can even predict future outcomes such as promotions or employee turnover. He also discusses the benefits of being both similar and different in terms of content and language design. 00:19:40 - When to Use Concrete Language, Jonah discusses the research that shows when it is beneficial to use more abstract language, such as in the case of entrepreneurs pitching a business idea. He also explains the importance of adapting to the linguistic culture of a workplace and how it can impact career success. 00:21:34 - Language Similarity and Affiliation, Jonah provides examples of how linguistic similarity can impact personal relationships, such as speed dating or building friendships in the workplace. He also discusses the importance of linguistic cues like pauses and intonation in building trust and increasing positive perceptions. 00:25:47 - Making Your Brand an Identity, The importance of making your brand an identity for your customers, highlighting the significance of transitioning from a verb to a noun. By finding opportunities for customers to be a part of the brand, or the brand to be a part of them, companies can create a stronger connection with their audience. 00:27:13 - The Power of AI, Melina mentions how Jonah and his team use technology, including AI and machine learning, to analyze large amounts of data, which allows them to remove human bias and get results much faster. By using technology to their advantage, businesses can unlock valuable insights that may have been missed or too costly to produce. 00:28:47 - Insights from Magic Words, Jonah's book, Magic Words, provides insight into how language affects business outcomes. From using concrete language in pitches to predicting employee retention based on the language used in emails, businesses can use language as a tool for success. 00:29:31 - Finding Insights in Data, The insights found in Magic Words and Jonah's research demonstrate the power of analyzing data to uncover valuable insights. By asking great questions and using technology to analyze data, businesses can make informed decisions and achieve success. 00:29:44 - Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Join the BE Thoughtful Revolution – our free behavioral economics community, and keep the conversation going! Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Magic Words, by Jonah Berger Contagious, by Jonah Berger The Catalyst, by Jonah Berger Invisible Influence, by Jonah Berger What Your Customer Wants and Can't Tell You, by Melina Palmer Connect with Jonah:  Jonah on Twitter Follow Jonah on LinkedIn Jonah's Website Resources Top Recommended Next Episode: What is Cognitive Semiotics? With Sarah Thompson (ep 259) Already Heard That One? Try These:  A More Beautiful Question, with Warren Berger (ep 200) Priming (ep 252) Framing (ep 296) Social Proof (ep 87)  Using Semiotics in Retail, with Rachel Lawes (ep 191) Leveraging Metaphor, with Olson Zaltman (ep 181)  The Power of Us, with Dominic Packer (ep 178) Multinarrative Storytelling, with Troy Campbell (ep 293) The Life-Saving Skill of Story, with Michelle Auerbach (ep 288) Behavioral Storytelling, with David Paull (ep 289) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter Get Jonah's Resources

Non-obvious thinking is an essential skill for marketers who want to innovate and stay ahead in their respective industries. By being open to new ideas, recognizing patterns between seemingly unrelated things, and fostering a curiosity-driven mindset, marketers can unlock significant opportunities that others may overlook. Non-obvious thinking enables individuals to explore new territories and challenge conventional wisdom, leading to breakthroughs in marketing strategies and business growth.  During the conversation, Rohit Bhargava discusses this crucial aspect of thinking and its relevance in today's rapidly changing world. He shares his journey of developing the non-obvious platform through his books and thinking, emphasizing the importance of intersection thinking and breaking away from media bias. By adopting non-obvious thinking, marketers can effectively navigate the ever-changing landscape and consistently deliver exceptional value to their audiences. In this episode: Tap into the significance of non-obvious thinking for exceptional marketing and business approaches. Discover the magic of storytelling as a powerful method for resonating with and engaging audiences. Develop a savvy mindset to detect non-obvious trends within data to stay ahead of the game. Embrace the indispensable roles curiosity and observation play in cultivating trailblazing ideas. Transform your perspectives to see a brighter and more promising outlook on the future. Show Notes: 00:00:00 - Introduction, Melina welcomes Rohit Bhargava: a bestselling author and speaker on trends, innovation, and marketing. Rohit talks about his background and expertise in non-obvious thinking and behavioral economics. 00:06:30 - Non-Obvious Thinking, Rohit talks about his platform, Non-Obvious, which emphasizes the importance of being a non-obvious thinker and finding ideas in unusual places. Melina talks about combinatorial thinking, and Rohit shares his framework for intersectional thinking, which involves seeing connections between seemingly unrelated things. 00:09:00 - Importance of Diverse Perspectives, Rohit emphasizes the importance of exposing oneself to diverse perspectives and media to avoid being manipulated or outraged. He notes that this approach can also lead to creativity and innovation. 00:14:45 - Non-Obvious Examples, Rohit shares the example of Starbucks and how Howard Schultz's visit to Milan led him to discover the importance of coffee shops as community spaces. (An idea he would have missed if he had been looking down at a phone.) He also talks about the importance of non-obvious thinking in marketing and advertising to creatively solve problems and understand people's behavior. 00:20:25 - The Future Normal, Rohit discusses his latest book, The Future Normal, which offers insights into what the future may hold. He emphasizes the importance of being adaptable and open-minded in a rapidly changing world. 00:15:03 - Importance of Being Observant, Rohit Bhargava shares the story of how Howard Schultz's observant nature led to the creation of Starbucks. He emphasizes the importance of being observant and paying attention to the things around us instead of being distracted by technology. 00:17:01 - The Five Habits of Non-Obvious Thinkers, Bhargava talks about the five habits of non-obvious thinkers, which include being observant, curious, thoughtful, fickle, and saying things elegantly. He explains that these habits can be learned and practiced to improve communication skills. 00:21:24 - The Importance of Understanding People, Bhargava emphasizes that people who understand people will always win, even in the age of technology. He explains that emotions play a big role in decision-making and that understanding how to connect with people is crucial in many fields, including marketing, advertising, and leadership. 00:25:32 - The Power of Storytelling, Bhargava discusses the importance of storytelling in communicating ideas and engaging with people. He shares the story of Dick Fosbury, the Olympic athlete who revolutionized the high jump with his unconventional technique (now known as the Fosbury Flop), and explains how stories can help people understand complex concepts in a relatable way. 00:28:27 - Using Analogies in Storytelling, Bhargava suggests that storytelling doesn't always have to be long and drawn out, but can also be as simple as using an analogy. 00:30:00 - The Importance of Storytelling in Presentations, Rohit emphasizes the importance of storytelling in presentations and how it can take the audience on a journey. He also stresses the need to read the room and adjust the storytelling approach accordingly. 00:31:07 - Storyboarding for Presentations, Bhargava talks about storyboarding, a process of outlining the flow of the presentation, which he compares to scene planning in screenwriting. He suggests watching master storytellers or reading books on screenwriting to learn the techniques used in creating engaging stories. 00:34:19 - Becoming a Great Presenter, Bhargava shares his journey of becoming a great presenter, emphasizing that natural talent is not the only factor in achieving this goal. He recommends finding what you are good at and honing your skills, investing time and effort into learning new ones, and practicing. 00:35:44 - Tips for Writing a Book, Bhargava suggests being honest with oneself about their relationship with writing and finding joy in it. He stresses that there is no one right way to write a book, and one should choose a method that works for them. Bhargava also talks about the different experiences he's had in writing his nine books. 00:39:00 - The Future Normal, Bhargava's latest book, "Future Normal," showcases trends that will shape the future, spanning topics such as space tourism, virtual relationships, weather control, and artificial intelligence. 00:44:39 - Conclusion Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Join the BE Thoughtful Revolution – our free behavioral economics community, and keep the conversation going! Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: The Future Normal, by Rohit Bhargava and Henry Coutinho-Mason Personality Not Included, by Rohit Bhargava Evolutionary Ideas, by Sam Tatam Alchemy, by Rory Sutherland What Your Customer Wants and Can't Tell You, by Melina Palmer Connect with Rohit:  Rohit on Twitter Non-Obvious Nation on LinkedIn Get the Non-Obvious Newsletter Top Recommended Next Episode: Evolutionary Ideas, with Sam Tatam (ep 204) Already Heard That One? Try These:  A More Beautiful Question, with Warren Berger (ep 200) Priming (ep 252) Framing (ep 296) Getting Along, with Amy Gallo (ep 269) Focusing Illusion (ep 89) Confirmation Bias (ep 260) The Life-Saving Skill of Story, with Michelle Auerbach (ep 288) Behavioral Storytelling, with David Paull (ep 289) What Your Customer Wants and Can't Tell You (ep 147) Starbucks: Behavioral Economics Analysis (ep 278) Design for Decisions, with Sam Evans (ep 291) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter Get the Non-Obvious Newsletter

In this final episode of our series on Leading with Inquiry, Jessica Vance and host Paula Watkins continue their learning and discussions from past episodes, this time focused on the power of using questions in learning.  Jessica and Paula discuss the need to be flexible when prioritizing questions in learning and how to stay in that flexible mindset. They dive into how to get comfortable responding to learners with questions, the importance of tone and understanding in questioning, and how to be intentional in both using questions and setting up structures for learners' questions. They relate their conversation to both the classroom and working with adult learners, continuing the coaching conversation from last episode to do with Paula's work with the Arizona TeacherSolutions® Team. Early on in the episode, Jessica recommends Warren Berger's books for sparking inspiration around questions. Learn more about his books and work at warrenberger.com. Learn more about the Arizona K12 Center at azk12.org.

Asking great questions is a superpower for financial advisors. But, it's not enough to simply ask questions. The types of questions, the timing of questions, and the tone of questions all matter. In other words, there's an art to asking great questions. Fortunately, Warren Berger is a Questionologist and the world's foremost authority on questions. … Read More Read More

Asking great questions is a superpower for financial advisors. Questions are proven to: Increase trust and likability Collect personal information Direct the flow of conversation But, it's not enough to simply ask questions. The types of questions, the timing of questions, and the tone of questions all matter. In other words, there's an art to asking great questions. Fortunately, Warren Berger is a Questionologist and the world's foremost authority on questions. And, he walks us through the art of asking great questions that get great answers from both clients and prospects. In this episode, we discuss: How to ask questions to get someone to open up The engine that drives good questioning What actors can teach us about cultivating curiosity How to order questions for conversational flow Questions you ask everyday that fail to create a connection Using questions to convince clients your idea is their idea   The featured partner for this episode is Knudge, an automated system to help clients actually follow through on their tasks and reach their financial goals. *For more resources discussed in this episode, check out www.wiredplanning.com/episode78. *For more resources and insights on mastering the human side of advice, go to www.wiredplanning.com. *Follow Brendan for insights on mastering the human side of advice: Twitter LinkedIn

In 2019 Warren Berger joined us for an episode of Authors in August to discuss his groundbreaking book, "A More Beautiful Question." Today he's back for a more open-ended conversation about the whys, what-ifs, and hows of asking questions — in business, in education, and in life. Companies Mentioned: NFLX, ABNB, SPOT, UBER Host: David Gardner Guest: Warren Berger Producer: Rick Engdahl

In this Partnering Leadership conversation, Mahan Tavakoli speaks with Jonah Berger, Wharton School professor and internationally bestselling author of Magic Words, Contagious, Invisible Influence, and The Catalyst. In the conversation, Jonah Berger talked about the role of influence in our lives and leadership. He explained why influence is a tool and how to use it for positive impact. Jonah Berger then addressed the role of language in influencing others, and the six types of research supported magic words for influence. Next, Jonah Beger shared the role of confidence in influence and how to use it appropriately, depending on the situation. Finally, Jonah Berger talked about the power of storytelling, the language of similarity and difference, and how to use personal hedges to show openness to other perspectives.Some highlights:- Why influence is neither positive nor negative- How words influence behavior- The research behind the power of 'because'- How leaders can use influence for good- The six types of magic words to influence- How our environment impacts our behaviors- How the language used in emails can predict whether you are likely going to get promoted or get fired- The role that words can play in identity and agency- The importance of certainty to influence and how to do it right- How leaders can use influence to move their organization in a good direction. - The one type of question that makes you seem more intelligent and competent.- The Power of words in influencing others- Leaders should be aware of the power of words and their use in influencing others - The importance of follow-up questions and how to do them well- What do the best storytellers do differently than the others- How to lead for positive influence Connect with Jonah Berger:Jonah Berger Website Jonah Berger on LinkedIn Magic Words on Amazon Mentioned:Partnering Leadership conversation with Warren Berger on the Power of Questions and Questioning Connect with Mahan Tavakoli: Mahan Tavakoli Website Mahan Tavakoli on LinkedIn Partnering Leadership Website

In today's conversation, I am joined by Dr. Tomas Chamorro-Premuzic, an international authority in psychological profiling, talent management, leadership development, and people analytics. His commercial work focuses on the creation of science-based tools that improve organizations' ability to predict performance, and people's ability to understand themselves. He is currently the Chief Innovation Officer at Manpower Group, co-founder of Deeper Signals and Metaprofiling, and Professor of Business Psychology at University College London and Columbia University. He has previously held academic positions at New York University and the London School of Economics and lectured at Harvard, Stanford, and London Business Schools, Johns Hopkins, IMD, and INSEAD, as well as being the co-founder and CEO of BrazenX and the CEO at Hogan Assessment Systems.  Dr. Tomas has written 11 books and over 150 scientific papers on the psychology of talent, leadership, innovation, and AI, making him one of the most prolific social scientists of his generation. His work has received awards by the American Psychological Association, the International Society for the Study of Individual Differences, and the Society for Industrial-Organizational Psychology, to which he is a Fellow. Dr. Tomas is also the founding director of University College London's IndustrialOrganizational and Business Psychology program, and the Chief Psychometric Advisor to Harvard's Entrepreneurial Finance Lab.  Over the past 20 years, he has consulted to a range of clients. His media career comprises over 100 TV appearances and he is a keynote speaker for the Institute of Economic Affairs. I am so beyond delighted and honored that he is joining me on the show today to discuss his newest book, I, Human. Show Notes: [00:43] In today's conversation, I am joined by Dr. Tomas Chamorro-Premuzic, an international authority in psychological profiling, talent management, leadership development, and people analytics.  [01:41] Dr. Tomas has written 11 books and over 150 scientific papers on the psychology of talent, leadership, innovation, and AI.  [04:07] Dr. Tomas shares his experience, his work, and how he found himself doing the work he does now. His background is in psychology. [06:37] It is generally more useful to be smarter than not, but there are many other things that contribute to peoples' success in any area of life. [09:33] Very sought after strengths can come with limitations and turn into weaknesses if overused.  [12:24] Humans are naturally tribal and we want to construct very coherent identities. With that comes the subjective experience that we belong to some groups and we don't belong to others.  [13:21] We also strive to feel very rational and consistent. It is a lot simpler and generally more pleasant to hold attitudes, beliefs, and values that are compatible with each other.  [15:07] So much of this world can be changed or modified a little bit if we convince people to spend time with others who don't think like them.  [17:34] We tend to pick leaders based on their confidence instead of their competence. (Dunning-Kruger Effect) [18:11] A surplus of confidence really dilutes self awareness. The better you think you are at something the worse you probably are at that thing. [20:39] Instead of blaming women for not behaving overconfidently (more like the often incompetent men who move forward when they don't have the talents to back it up). We should instead stop falling for men who do that.  [21:47] If leadership selection was gender blind you would end up with 60-65% of women in charge because of things like emotional intelligence, heart skills, qualifications, and absence of dark side traits. The actual frequency is 80-20 in favor of men. [23:37] Gender diversity and inclusion interventions have become more data driven in the last five years.  [26:13] The entire world seems to be talking about Chat GPT. Tomas shares how that relates to his new book, I Human.  [29:02] Three avenues to protect and preserve our expertise are to focus more on asking questions, really pick one or two areas of expertise that you invest in, and go from insights to actions.   [30:42] Machines and technologies have always pushed us to upgrade ourselves.  [33:30] In the book he answers the question of what it means to be human in this day and age when all the focus is on artificial intelligence and machines are clearly evolving and advancing.  [34:59] The book has two parts. The first part highlights some of the worst behaviors that we have already seen humans display as a consequence of being so dependent on AI and related technologies.  [37:25] The second and last parts of the book are a request for us to rediscover and reclaim the qualities that make us special, unique, and different from machines.  [39:45] The shift really needs to be much more prominent from teaching information to teaching skills, behaviors, and ethics.  [41:33] Organizations, nonprofits, institutions, governments, and societies need to sort out the issue of reskilling and upskilling so people are not made useless or redundant.  [43:45] Businesses should find ways to really humanize work in the age of machines and AI is really important.  [44:56] Find the time to ask questions. Don't take facts at face value. Focus on the things that you find interesting and useful.  [47:31] Melina's closing thoughts  [49:26] A forced shift in teaching methods and how we test knowledge and show intelligence isn't inherently bad. There are some real opportunities there.  [52:42] Try to understand your own brain's tendencies and not believe everything you hear, see, or read. Find ways to do your own fact-checking whenever possible.  Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Join the BE Thoughtful Revolution – our free behavioral economics community, and keep the conversation going! Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: I, Human, by Tomas Chamorro-Premuzic Why Do So Many Incompetent Men Become Leaders? (And How To Fix It), by Tomas Chamorro-Premuzic Predictably Irrational, by Dan Ariely Both/And Thinking, by Wendy Smith & Marianne Lewis Beautiful Questions in the Classroom, by Warren Berger Connect with Tomas:  Tomas' Website Tomas on Twitter Top Recommended Next Episode: Dunning-Kruger Effect (ep 266) Already Heard That One? Try These:  When Machine Learning Meets Neuroscience, with Ingrid Nieuwenhuis (ep 170) AI, Blockchain, Machine Learning, & Behavioral Economics with Manuj Aggarwal (ep 192) Dan Ariely Interview: Discussing Shapa, the Numberless Scale (ep 101) Both/And Thinking with Dr. Wendy Smith (ep 261) Confirmation Bias (ep 260) Herding (ep 19)  The Power of Us with Dr. Dominic Packer (ep 178) Social Proof (ep 87) Unity (ep 216) Priming (ep 18) Avoiding Everyday Work Disasters, an Interview with Dr. Gleb Tsipursky (ep 111) Optimism Bias (ep 34) Questions or Answers (ep 4) The Most Important Step in Applying Behavioral Economics: Understanding the Problem (ep 126) Negativity Bias (ep 223) A More Beautiful Question with Warren Berger (ep 200) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter Why Do So Many Incompetent Men Become Leaders? How ChatGPT Is Redefining Human Expertise: Or How To Be Smart When AI Is Smarter Than You.

In today's conversation, I am joined by Gina Bianchini, author of the book Purpose: Design a Community and Change Your Life. She's also the CEO and Founder of Mighty, where creators, entrepreneurs, and brands build digital communities and courses with cultural software. Myself included -- the BE Thoughtful Revolution moved to Mighty Networks in 2021. In 2019, Gina launched the Community Design™ Masterclass, where over 8,000 people have learned how to build a community so valuable you can charge for it, and so well-designed it essentially runs itself. Before Mighty, she was the CEO and co-founder of Ning, a pioneering global platform for creating social networks she started with Marc Andreessen in 2004. She has been featured in Fast Company, Wired, Vanity Fair, Fortune, Wall Street Journal, Bloomberg, and The New York Times. She has appeared on CNBC, CNN, and Charlie Rose. She is a wealth of knowledge and I know you will enjoy this conversation as much as I did.  Show Notes: [00:43] In today's conversation, I am joined by Gina Bianchini, author of the book Purpose: Design a Community and Change Your Life. [03:00] Gina shares about herself, her background, and how she found herself in this space. [04:05] Mighty is a software platform for people to create new digital cultures around mastering something interesting and important together.  [06:15] Gina uses her time, talent, and focus to help people learn to live an extraordinary life.  [07:50] Social networks are where we are making connections and building real relationships between people. The network gets more valuable to us with each person that joins and contributes.   [08:55] Social media is about building an audience or a following. The goal is to build the biggest audience possible.  [10:56] This shift from social networks to a world where we are passive consumers of content as opposed to all the things that allow us to build new and interesting digital cultures.  [13:46] Across the board we are not happy and less happy the more time we spend in this system. The average American spends 3 ½ hours a day on social media platforms and report fewer friends and less happiness than 20 years ago.  [15:48] We are happiest where we can play, connect, and have flow.  [18:31] A network effect is a system where, when someone joins, that new person creates more value for everybody else in the network. [19:47] The new member is able to get a lot more value from your community because of the contributions other members are making (and they add value for everyone else).  [21:40] It is so much better for us to play the role of host which is less work and more valuable for everyone involved and also feeds and scales the system.  [24:26] We are constantly shifting through our different identities and having the support and finding others like you is so fulfilling.  [27:17] We get better rewards and better returns with less risks. The same is true for how we spend our time.  [30:07] The highest order is how are you helping other people reach their fullest potential. We need to play the role of helping other people become the hero. [31:40] The role of host is the most important and will continue to be the most valuable role any of us can play in our professional, personal, or social lives through this decade and decades to come.   [33:24] A tiny change in the question can change your direction drastically.  [35:41] People pay attention to what they pay for.  [37:57] We need to build our future story. Gina's Purpose 30 model is 30 minutes, 30 days, with 6 questions (she shares all 6 in the conversation). You have a blank canvas to create the future you want. [40:12] It is very different to spend your time thinking about what is possible and what is positive than the negative thoughts.  [41:04] True meaning and true impact come from how you have helped others realize their fullest potential as well.  [43:00] It is about clearing your mind so that you can wander and explore.  [45:00] Melina's closing thoughts Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Join the BE Thoughtful Revolution – our free behavioral economics community, and keep the conversation going! Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Purpose, by Gina Bianchini A More Beautiful Question, by Warren Berger The Power of Us, by Jay Van Bavel & Dominic Packer You're Invited, by Jon Levy The Fun Habit, by Mike Rucker Connect with Gina:  Gina's Website Gina on LinkedIn Gina on Twitter Top Recommended Next Episode: Network Effect (ep 262) Already Heard That One? Try These:  The Brainy Benefits of Gratitude (ep 236) Celebrate! It's More Important Than You Think (ep 80) Framing (ep 16) Questions or Answers (ep 4) A More Beautiful Question with Warren Berger (ep 200) The Power of Us with Dr. Dominic Packer (ep 178) Herding (ep 19)  Using Behavioral Science to Build Connections, an interview with Jon Levy, author of You're Invited (ep 150) Confirmation Bias (ep 260) The Fun Habit with Mike Rucker (ep 251) The Power of Story, an Interview with Dr. Michelle Auerbach (ep 145) Get Your D.O.S.E. of Brain Chemicals (ep 123) Friction - What It Is And How To Reduce It, with Roger Dooley (ep 72) Solving Modern Problems with a Stone Age Brain (ep 237) The Truth About Pricing (episode 5) Habits (ep 256) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter 

In today's conversation, I am joined by Dr. Wendy Smith, coauthor of Both/And Thinking: Embracing Creative Tensions to Solve Your Toughest Problems. I don't think we realize it all that much, but our lives are full of paradoxes. Questions like: How can we each express our individuality and be a team player? How do we balance work and life? How can we take care of ourselves while supporting others? How can we manage the core business while innovating for the future? Believe it or not, these are some of the everyday paradoxes that make up our lives. And because our brains tend to default to either/or choices, we choose one option over the other. We deal with uncertainty by asserting certainty. BUT this is not the best way, as you will learn about in today's conversation with Wendy Smith, a co-author of one of my new favorite books: Both/And Thinking. Wendy is the Dana J. Johnson Professor of Management and earned her Ph.D. in organizational behavior at Harvard Business School, where she began her intensive research on strategic paradoxes—how leaders and senior teams effectively respond to contradictory, yet interdependent demands. She is a wealth of amazing information and I can't wait for you to learn from her today. Show Notes: [00:42] In today's conversation, I am joined by Dr. Wendy Smith, coauthor of Both/And Thinking: Embracing Creative Tensions to Solve Your Toughest Problems. [01:46] Wendy is the Dana J. Johnson Professor of Management and faculty director of the Women's Leadership Initiative at the Lerner College of Business and Economics, at the University of Delaware. [03:57] Wendy shares about herself, her background, and the work she does. She is a professor of organizational behavior and business leadership management.  [06:27] We all experience these tug of wars in our lives.  [09:37] Our decisions really have multiple layers to them. They show up for us as a dilemma - these competing ideas in which you feel like you have to make a decision.  [11:37] Underlying our dilemmas are these paradoxical tensions.  [14:23] It is not that we are constantly trying to choose between always trying to be super disciplined or always trying to be spontaneous. If we go extreme on one side it becomes problematic in so many ways.  [15:36] The goal is to recognize that there is a relationship between discipline and spontaneity and that discipline enables us to be spontaneous as long as we don't go so extreme. Spontaneity enables us to have more structure in our world.  [17:08] These tensions drive us into either/or thinking. That kind of thinking is limited at best and detrimental at worst.  [19:39] Often when change happens you feel like you have to change significantly and essentially you are throwing out the baby with the bath water by innovating everything. [21:44] Polarization is when you go down a path and you are sure that if you are right about the way you are thinking, someone else must be wrong. [24:35] Businesses should continue to be operationally successful as they move up their S curve. Continue to service your existing customers and be efficient with your existing products and at the same time be scanning, exploring, experimenting, and innovating to figure out what the new S curve looks like.  [27:09] The problem isn't the problem. The way we are framing and thinking about the problem is the problem.  [28:10] You have to change to stay the same.  [30:56] Wendy shares a story about a group that built an inn to honor and value what was key to the culture of Newfoundland.  [34:04] To keep what you have, you have to change and we should embrace that.  [35:35] Her number one tip for writing a book is just to sit and do it.  [38:04] Wendy and her co-author worked together to structure the ideas of the book.  [40:38] There is something deeply paradoxical about behavioral economics (and Wendy loves that!)  [43:02] Just changing the question will invite you into a whole different way of thinking.  [44:02] Melina's closing thoughts [45:55] Embracing paradoxes can have a huge impact. There is so much opportunity there.  Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Join the BE Thoughtful Revolution – our free behavioral economics community, and keep the conversation going! Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Both/And Thinking, by Wendy Smith & Marianne Lewis The Paradox of Choice, by Barry Schwartz Paradoxes of Group Life, by Kenwyn Smith & David Berg A More Just Future, by Dolly Chugh A More Beautiful Question, by Warren Berger Connect with Wendy:  Wendy's Website Wendy on Twitter Wendy on LinkedIn Top Recommended Next Episode: Framing (ep 16) Already Heard That One? Try These:  A More Just Future, with Dr. Dolly Chugh (ep 247) Paradox of Choice (ep 171) Dunning-Kruger Effect (ep 198) Past, Present, and Future Biase (ep 246) Time Discounting (ep 51) What Your Employees Need and Can't Tell You (ep 225) Change Management (ep 226) Confirmation Bias (ep 260) Focusing Illusion (ep 89) Functional Fixedness (ep 194) A More Beautiful Question with Warren Berger (ep 200) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter

Ariel and Liz chat with New York Times bestselling author Warren Berger about how writers can use design thinking to think strategically about their careers, how authors can maintain their hunger even after the book publishes, and the two questions every writer needs to ask.Innovation expert and questionologist WARREN BERGER has studied hundreds of the world's foremost innovators, entrepreneurs, and creative thinkers to learn how they ask questions, generate original ideas, and solve problems. He is the author or co-author of more than 12 books on innovation, including the bestseller A MORE BEAUTIFUL QUESTION: The Power of Inquiry to Spark Breakthrough Ideas and the internationally acclaimed GLIMMER, named one of Businessweek's Best Innovation and Design Books of the Year. His writing appears in Fast Company, Harvard Business Review, Psychology Today, and The New York Times. He lives in New York.Website: https://amorebeautifulquestion.com/Social Media: Twitter: @GlimmerGuyBuy A More Beautiful Question: https://bookshop.org/a/20362/9781632861054Buy The Book of Beautiful Questions: https://bookshop.org/a/20362/9781632869579Buy Beautiful Questions in the Classroom: https://bookshop.org/a/20362/9781544365466

Ariel and Liz chat with New York Times bestselling author Warren Berger about how writers can use design thinking to […]

You've heard him before discussing the “Science of Cool” in 2021, and I'm thrilled to say that Dr. Troy Campbell is back. And, because it's fun to keep things interesting, Troy and I are flipping the script in today's episode.  What does that mean? Troy is here to showcase his Define & Apply Framework, something he does with clients in his role as Chief Scientist at On Your Feet and has done in the past with his work -- including spots he has held with Disney, Netflix, Nike, and as a professor at the University of Oregon. Instead of just telling us about it, though, we are going to walk through and experience it and, he suggested that he be the one doing the interviewing with me as the one answering the questions today. This is the third time we have flipped the script like this on The Brainy Business podcast. You definitely don't want to miss handing over the reins so we can all learn to define and apply together. Show Notes: [00:42] In today's conversation, I am joined by Dr. Troy Campbell, who was on the show back in 2021 talking about the science of cool. [02:25] Troy is taking over the reins as host, and our beloved Melina is the guest on the show today.  [02:44] On this episode, we are going to deeply define ideas to be able to powerfully apply them across many areas. We will deeply define one idea from Melina's book What Your Employees Need and Can't Tell You.  [04:07] Burnt popcorn is the aspect of priming when we are specifically talking about change management.  [07:03] Melina shares an example of a burnt popcorn email she received.   [09:52] It is so easy to create burnt popcorn. Burnt popcorn can poison the day (week, month, year…). [12:07] You can guarantee they are going to be looking at the worst possible context of whatever it is that you are saying if you prime and set it up in certain ways. (“Not to be rude, but…” “Don't take this the wrong way, but…”) [13:16] These mundane actions can create hours, days, and weeks of stress that can be avoided with a few seconds of better thought.  [14:33] There are small things you can easily adjust and very quickly see a positive impact.  [16:52] When it comes to a presentation, consider where you want people to be at the end. What is the most important thing you want from this one event? [19:07] Using really good images is important for priming in presentations.  [21:03] You can tell a lot in 90 seconds.   [24:13] Anchoring on something really bad to make the thing you are sharing seem better can definitely be burnt popcorn. The “not true” thing you said will not dissipate.  [26:28] If you give the brain a focus and then try to change that focus, it is still going to be stuck on that thing in most situations.  [29:45] Take the time to do the research and know who you are talking to. [31:44] We do really weird stuff that can come off as burnt popcorn.  [34:42] Through the book writing process there are glimmers of fun that Melina and other authors like to include.  [37:39] When you are not great with humor, many people lean toward self-deprecating humor.  Melina advises against that…especially if you are trying to build authority.  [39:14] She shares the Wizard of Oz reference from her book and what she meant by, “Glinda may have been a good witch, but she was a terrible manager.”  [41:29] Knowing where people are, where they are going, and the right points where you can be giving those nudges of encouragement, feedback, or support before they entered into a scary forest is something you can be doing as a manager to help.   [43:57] So many things become easier when you are thoughtful about how you present information.  [46:11] It doesn't take a lot to make it so that things are better for those around you and yourself.  [48:57] It is one thing to go to Disneyland and it is another thing to build Disneyland.  [49:56] Melina's closing thoughts [51:45] Troy's define and apply process is about teasing out what you do in a particular area and figuring out why it works. Get to the details about what makes it special and then expand it into other areas that may seem unrelated but are so relevant when you stop and make the effort. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Join the BE Thoughtful Revolution – our free behavioral economics community, and keep the conversation going! Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: What Your Customer Wants and Can't Tell You, by Melina Palmer What Your Employee Needs and Can't Tell You, by Melina Palmer A More Beautiful Question, by Warren Berger Alchemy, by Rory Sutherland Buying Signals, by Nikki Rausch Connect with Troy: Troy's Website On Your Feet Troy on LinkedIn Top Recommended Next Episode: The Science of Cool, with Dr. Troy Campbell (ep 169) Already Heard That One? Try These:  Disney (ep 144) The Truth About Pricing (episode 5) Change Management (ep 226) Framing (ep 16) A Surprise Guest… (ep 152) Ultimate Pricing Confidence with Special Guest Interviewer Nikki Rausch (ep 66) Costco (ep 47) Amazon (ep 159) Starbucks (ep 73) A More Beautiful Question with Warren Berger (ep 200) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter Tingen Industries

Today's episode is another refresh from the series I did on “All the Biases” back in 2019. Two weeks ago on episode 242 we had the one on numbers-based bias called “Math is Hard” and this week is all about time. It focuses on the past and the future and how we don't look at them in the same way, and how that can impact our behavior (it isn't always the same and our preferences definitely change when we are looking forward versus backward) and how this changes the way we value things and so much more.  I chose to refresh this episode today because this coming Friday, Dolly Chugh is on the show to talk about her new book, A More Just Future. We talk specifically about how the way we look backward isn't the same as when we look forward, and how that impacts our likelihood to take action. Even when we are furious in the moment, and are adamant we will take action, because the past and future don't impact our behavior the same way we often don't. This can be really problematic when we are looking to right the wrongs of the past and present for a better future.  As you listen today, I encourage you to consider how the past, present, and future are different for you. Think of a time when you were outraged by something in the moment and said (either aloud or in your head) that you were absolutely going to do or say something and never did. Why is that? When you remember that incident do you feel as upset about it? What if you heard it was going to happen tomorrow or a week from now? What might you do to prevent it? Why do the past and future feel different and how can this knowledge change the way you support other humans? Show Notes: [00:39] Today's episode is another refresh from the series I did on “All the Biases” back in 2019. [01:39] Because the past and future don't impact our behavior the same way, it can really be problematic when we are looking at history and helping to right the wrongs of the past and present. [03:48] People want immediate payoffs.  [06:23] Due to impact bias, we overestimate the duration of the intensity of the impact of how we will feel in the future. We are also victims of projection bias.  [08:26] To prove a point now you might be making a choice that negatively impacts your future self.  [10:08] The sunk cost fallacy is where people will keep spending and justify pouring into a bad prior investment even though evidence shows it is bad.  [12:37] As your brain gets overwhelmed your subconscious is more likely to take the reins, meaning you will make more battery and present-focused decisions instead of snowball, future-focused decisions.  [14:05] In the cold state we may know that something is a good idea and commit ourselves that when you are in a hot state you don't have the option to let that hot self take over and make a bad decision about the present.   [16:03] People think that when you are in that cold state you're not going to require, need, or want whatever the things are as much as you actually will when your body chemistry has changed to the hot state.    [16:49] People are impacted more by losses than gains and it takes double the joy felt by a gain to equal the pain that is felt by a loss.   [18:03] You may consciously want to stop dreading something. However, as long as your subconscious is still getting some kind of reward or benefit from the physical act of dreading you would need a lot of extra savoring, positive benefit, and something to enjoy at the moment to combat the dread.  [20:45] We do not really like risks and will avoid them when we can. Due to a zero risk bias, we humans prefer to reduce a small risk down to nothing than we would like to take a bigger reduction in a larger risk.  [22:27] When you think you are safer, you are more likely to take risks in other areas. For example, people drive worse when wearing a seatbelt. [25:01] Because we don't want to change, we may ostrich and avoid the potential negative even at our own personal cost.    [26:13] For one person to succeed it does not mean everyone else has to lose or fail.  [28:52] When you know the rules of the game (all these biases and how they work together) it can be easier than you think to trick your brain into doing more in your own favor and use these biases in your favor so you can make decisions today that you will appreciate tomorrow or help get yourself out of a negative spiral.  [31:52] Melina's closing thoughts [32:37] Time discounting is such a big hurdle for us but knowing about it and how it combines with bikeshedding, planning fallacy, and optimism bias is the first step in tackling this.  Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Join the BE Thoughtful Revolution – our free behavioral economics community, and keep the conversation going! Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: Fierce Conversations, by Susan Scott A More Just Future, by Dolly Chugh A More Beautiful Question, by Warren Berger How Minds Change, by David McRaney Behavioral Investor, by Daniel Crosby Top Recommended Next Episode: Time Discounting (ep 51) Already Heard That One? Try These:  Focusing Illusion (ep 89) Get Your D.O.S.E. of Brain Chemicals (ep 123) Decision Fatigue (ep 132) Bikeshedding (ep 99) Planning Fallacy (ep 114) Optimism Bias (ep 34) Loss Aversion (ep 9) Math Is Hard (ep 242) A More Beautiful Question with Warren Berger (ep 200) Endowment Effect (ep 139) Status Quo Bias (ep 142) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter  Diversification Bias: Explaining the Discrepancy in Variety Seeking Between Combined and Separated Choices Mixing Virtue and Vice: Combining the Immediacy Effect and the Diversification Heuristic Research on How Self-control Works Could Help You Stick With New Year's Resolutions Free Will in Consumer Behavior: Self-control, Ego Depletion, and Choice A Multilab Preregistered Replication of the Ego-Depletion Effect Hot–Cold Empathy Gaps and Medical Decision Making Exploring the Cold-to-Hot Empathy Gap in Smokers Anomalies: The Endowment Effect, Loss Aversion, and Status Quo Bias Experimental Tests of the Endowment Effect and the Coase Theorem Does Market Experience Eliminate Market Anomalies? The Case of Exogenous Market Experience