Podcasts about onetrust

Play Episode Listen Later Dec 3, 2024 44:21

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society. As the 2010 Winter Olympics gold medalist in men's skeleton, Jonathan “Jon” Montgomery became a national icon, renowned for his spontaneous and exuberant celebration. Since 2013, Jon has hosted The Amazing Race Canada, captivating audiences nationwide. His career highlights include winning his first World Cup race in 2008 and earning two silver medals at the 2008 FIBT World Championships. Inducted into the Manitoba Sports Hall of Fame in 2019, Jon continues to inspire through his passion for sport and community. Jon recently keynoted the RIMS Canada Conference 2024 in Vancouver, where he took the audience along on his journey to Olympic history. RIMScast Host Justin Smulison was in the audience and was inspired by Montgomery's story, which revealed the parallels between risk management and sports and competition. To help close out 2024 and usher in the winter, Montgomery joined RIMScast to discuss his risk philosophies, highlighted by the ups and downs of training and competition. Justin and Jon discuss Jon's victory at the 2010 Olympics followed by his failure to qualify for the 2014 Olympics. Jon reveals where he fell short and how he turned this failure into a life-changing habit of learning lessons from every setback. Jon comments on the differences between individual risk-taking, and risk professionals applying more risk-aware thinking. Jon talks about journaling his wins and losses in life. Jon credits his team for everything he achieves, from the Olympics to Amazing Race Canada. Jon shares how a misunderstood training program challenged him to his limit but built him up for the 2010 Olympics. Jon's secret sauce is his curiosity and his desire to chase the best-informed guesses. Jon recommends stacking habits to make short-term goals become long-term commitments. Listen in to hear Jon's take on the RIMS Canada Conference 2024 and what he experienced there. Key Takeaways: [:01] About RIMS. [:14] Member registration for RISKWORLD 2025 is now open! General registration opens on December 4th. Visit RIMS.org/RISKWORLD. [:25] About this episode, coming to you from RIMS headquarters in New York. We will be joined by Olympic Gold Medalist, Host of The Amazing Race Canada, and recent RIMS Canada Keynote, Jon Montgomery! [:49] The next RIMS-CRMP Exam Prep Virtual Workshop will be held on December 17th and 18th. The next RIMS-CRMP-FED Exam Course will be held from February 4th through the 6th, 2025. [1:08] Links to these courses can be found on the Certification page of RIMS.org and through this episode's show notes. [1:15] RIMS Virtual Workshops! Elise Farnham of Illumine Consulting recently joined us here on RIMScast. On December 17th and 18th, she will host “Captives as an Alternate Risk Financing Technique”. [1:30] Gail Kiyomura of The ART of Risk Consulting, will host the “Fundamentals of Insurance” virtual workshop on February 19th and 20th, 2025. [1:41] This is the last week to sign up for “Managing Data for ERM”, hosted by Pat Saporito on December 12th. Registration closes on December 11th. [1:52] A link to the full schedule of virtual workshops can be found through RIMS.org/education/online-learning pages. A link is also in this episode's show notes. [2:08] Interview! My guest today is one of my favorite RIMS Keynotes from 2024, the 2010 Winter Olympics Gold Medalist for Men's Skeleton, Jon Montgomery. He's an icon in Canada. He's known since 2013 as the host of The Amazing Race Canada, captivating audiences. [2:27] He's an all-around great guy. His keynote at the RIMS Canada Conference 2024 inspired me. We are catching up now to close out 2024 with a little extra inspirado! We will discuss his risk philosophies and how our listeners can apply these philosophies to their lives. [2:58] Jon Montgomery, welcome to RIMScast! [3:09] Jon Montgomery is an Olympic Gold Medalist. You may also know him as the recent host of the RIMS Canada Conference 2024. Jon is calling into the interview from his home office. Justin found Jon to be very personable after his keynote address at the conference. [3:49] Jon says his experience was awesome. The best part was connecting one-on-one with people, and putting a medal around folks' necks. Not everybody is going to remember what you say but everybody will remember how you made them feel and a moment you shared. [4:27] Jon gets a charge out of meeting folks and finding out who they might know in common. He says in Canada if it's more than a couple degrees of separation, one of them has been living under a rock. [5:13] Jon saw that folks at the conference were genuinely engaged and happy. The level of positivity was the connecting element from person to person. He could feel the energy. It felt like folks looked forward to these opportunities. People were familiar with one another, like family. [5:36] Jon saw that people look forward to these conferences to be among friends, as well as to learn and network. The level of familiarity was tangible. [6:26] Jon likes to assess risk, by whatever metrics he uses, and he loves to compete against the best, whatever he gets to be a part of. [6:51] Jon talks about measuring the risks of skeleton against the potential rewards. Whatever the perceived risks were, he pushed them to the side for the opportunity to represent my country, which carried much greater weight. He downplayed the risk in pursuit of that reward. [7:27] In hindsight, we might lie to ourselves on occasion about risky endeavors because of that proverbial dangling carrot. Jon would have played any sport that would have him. Skeleton had a shorter bench than the national team in hockey, or even speedskating, or downhill skiing. [7:55] When Jon first saw skeleton, he was compelled. Having tried it one time, he was hooked. He loved the experience of being on the sled. He didn't think too much about what would happen to him but it seemed safer than hockey with all its variables, which he grew up playing. [8:33] In skeleton racing, you go down a frozen chute. There are no right angles and everything is pretty smooth. It just has a great deal of speed. Once Jon got his brain wrapped around that, he was comfortable in that arena. [8:55] Jon learned that the sport places incredible pressure on the brain. That was glossed over in the pursuit of representing Canada. Some of the athletes got concussions and had to work through them. Jon's wife was profoundly affected by participation in skeleton racing. [9:18] Jon says they are where they are today because of that row to hoe and the dark days that followed after she left the sport and Jon retired four years later. [9:40] Could risk professionals push some risks to the side with a similar outcome or is there a different approach to apply in their roles? Jon suggests risk professionals not turn a blind eye to the outcomes. As an individual chasing a dream, there has to be some of that. [10:05] Jon says if he focuses solely on the risk, it might detract from his capacity to react and take advantage of a situation and opportunity. If you're dwelling on what could go wrong, you're missing things right in front of you that might swing the pendulum in the other direction. [10:32] As a risk professional, you work to mitigate that negative outcome. For what's at stake as a risk professional, Jon would not advise turning a blind eye to outcomes. For the public, dwelling on what can go wrong will lead to some of those outcomes. What we focus on grows. [10:57] If you perpetually focus on the negative and what could go wrong, you will attract it. Focus instead on what you want to have happen. Justin and Jon discuss the law of attraction where thoughts become things. Justin watched it on streaming instead of reading the book. [12:40] Jon keeps track of his hits and misses, but he doesn't do as much journaling as he thinks he should. When he does journal, he is proud that he wrote of his successes to be reminded of them later. He finds journaling to be a great tool to be leveraged. [13:32] Jon says nobody should expect not to experience disappointments. As a parent, Jon has had to realize that his reactions are natural, even if he would have preferred to react a different way. [13:58] The conversations that are had afterward are humanizing, when he admits not having had the patience the situation warranted. Jon talks of building conversation around expectations, realities, and disappointments, moving forward with purpose. [14:22] One of Jon's most disappointing experiences was falling short of making the 2014 Olympic team. As the defending Olympic champion, he failed to qualify for the 2014 Games although he was stronger, faster, and more prepared. He had tried to create a better sled. [15:43] In skeleton racing, your sled needs to be intertwined with every fiber of your being. You have to know how it will react to the smallest impetus. If you haven't had the time to become one with your sled, you are at a disadvantage. Jon didn't have the time to perfect his sled. [16:18] Jon fell just a hair short. It was wildly disappointing. The feeling in the pit of his stomach was palpable. Today, Jon is so glad it happened to him. What he took away from it was that he realized he had pushed people away who could have helped him in his project. [17:37] Jon had spent a lot of time, money, and effort on this project and he thought people just wanted to be part of it. He pushed against collaboration. He made himself a man on an island in a solo pursuit. He couldn't reach the necessary expedited rate of development alone. [18:12] If you want to go quickly, go alone. If you want to go far, you've got to go together. Jon applies that lesson to everything he does today as an entrepreneur and in business. He knows he can't do it singly. The lesson has stood him well since he moved on from the disappointment. [18:43] As you move away from a failure, if you focus on the lessons you learned through that pursuit, that's always going to be a win. You'll either get the victory or the lesson. In either case, it's a W! [19:10] Plug Time! RIMS Webinars! On December 5th, we have “Predictive Strategies to Detect Electrical and Machinery Failures”, presented by Global Risk Consultants, a TÜV SÜD company. [19:25] On Thursday, December 12th, OneTrust returns to deliver “Staying Vigilant: 7 Practical Tips for Ongoing Third-Party Risk Monitoring”. [19:35] More webinars will be announced soon and added to the RIMS.org/webinars page. Go there to register. Registration is complimentary for RIMS members. [19:47] RIMS is now accepting nominations for all awards other than Risk Manager of the Year 2025. The submission deadline is Monday, January 6th, 2025. To receive a RIMS award, all winners must be active members and in good standing. [20:07] These awards are the Diversity, Equity, and Inclusion Chapter Leadership Award, the Harry and Dorothy Goodell Award, the Volunteer of the Year “Heart of RIMS” Award, the Richard W. Bland Memorial Award, the Chapter of the Year Award, the Rising Risk Professional Award, the Risk Management Hall of Fame, and the Cristy Award. [20:44] You can find more information about the awards through the About Us page of RIMS.org or the link in this interview's show notes. [20:52] Nominations are also open for the Donald M. Stuart Award which recognizes excellence in risk management in Canada. Links are in this episode's show notes. [21:04] Back to the Interview! [22:02] As the tip of the iceberg, the visible part of Amazing Race Canada, Jon stands on the shoulders of a juggernaut of a team. When you saw Jon at the Olympics, going down the mountain on the crazy carpet with rails on it, you didn't see the team behind the athlete. [22:27] Jon's team was made up of coaches, trainers, physiotherapists, and team leaders. All of these people feed into a moment. [22:40] When that moment becomes visible to the masses, the capacity to see the team for the individual isn't present but everybody who has done something that they can be proud of knows full well what goes into a result. [23:22] Jon's public speaking skills developed in tandem with his pursuit of athletics in high school. Jon and a buddy were student council co-presidents. They spoke in front of their peers at student assemblies. There is no more angst-inducing group to speak to than teen peers. [24:26] Jon became an auctioneer. He shares a sample of his auctioneer chant. He was often asked to MC weddings and events. He learned to be himself on a grand stage. When a beer was thrust in front of him, he was himself. It led him to develop his career, rather than auctioning. [27:31] Jon has a great deal of anonymity in a bar although some speak of offering him a beer. His favorite beer is wet and free. When offered, he will chug it. [29:01] Due to misunderstanding an article on training, Jon found himself overtraining in squats, lifting twice what was suggested. It caused him to break down, physically, emotionally, and mentally, spending hours at the gym to get 100 reps done. [30:17] On day 10, Jon fell short, being unable to do 100 squats with 200 additional pounds on the bar than he had had on day 1. He looked at the workout again and found he had done almost 100% more work than was required. There was no amount of energy he didn't expend to do it. [31:11] It dawned on him that he never would have made it that far had he known the truth. He wouldn't have put forth that amount of work if he hadn't believed it was possible. That belief that others had done it was compelling and propelled him far past his self-imposed limitations. [31:39] Almost completing the doubled workout made Jon realize that things are only out of our reach if we put them there; if we use self-limiting verbiage like “I can't,” or “We're going to fail.” Confidence is the key, whether you think you can or you think you can't, you're right. [31:59] That experience in the gym made Jon realize that if he was going to be good at skeleton racing, he was going to have to continue to develop his legs, his glutes, his quads, and his core, and also his confidence; his capacity to believe that he could be a 2010 national team skeletor. [32:22] Jon had to believe he had the same opportunity and chance as every other athlete out there to win a medal; to win the gold medal. [32:31] All he could do was execute and be the best version of himself on the day that mattered and not worry about anybody else. If he did that, he would put himself in the best possible position. Jon was 30, turning 31. His training had made him strong. He peaked at the Games. [33:12] Jon's last push on his last run at the Games was his best. He needed that fast start time to compete with the two fastest pushers in the world. [34:12] Justin and Jon discuss not drinking alcohol on days you train. Jon says how we manage something inherently unhealthy is an individual thing. Your capacity to recover after having alcohol is reduced. Jon calls drinking a balancing act. You have to weigh things. [36:42] Jon talks about getting deep sleep and REM. He wears an Oura Ring to track his sleep. His metrics are different when he's had alcohol. Jon cherishes his sleep. [37:50] Jon says when you stack habits, your capacity to change short-term interests into long-term commitments is so much more bolstered. [38:33] Jon Montgomery's secret sauce is curiosity. He has a great deal of gratitude for having a curious mind. It's hard to teach or coach curiosity. Curiosity can be nurtured when you recognize it in your children and others. Jon's curiosity leads him to chase best-informed guesses. [39:37] Jon never holds anything so dear to his heart that he would die on that front. He is open and willing to have his mind changed about stuff. He's plain about what he knows right now. [39:49] Jon, it has been such a pleasure to have this one-on-one time with you for RIMScast. This past year, 2024 RIMS Canada had their best lineup of keynotes with you, Kevin Vallely, Jay Kiew, and Jody Wilson-Raybould. You all were fantastic and there was a lot to take away. [40:14] It resonated with me so I wanted to keep you at RIMS a little longer to get some more of those nuggets of wisdom. [40:39] Jon invites you to get your submission tapes in for Amazing Race Canada. Casting is still open. Jon will be the host for as long as they will have him! If they can him, he'll follow them on the road and sneak into shots! They do the show for men's health awareness. Donate online. [41:19] Special thanks again to Olympic gold medalist Jon Montgomery for joining us here on RIMScast. If you missed his keynote at the RIMS Canada Conference 2024, be sure to look for him on the road as he delivers several more at other events. [41:33] Be sure to follow his adventures as the host of Amazing Race Canada, which is gearing up for its 11th season, brought to you by CTV. Learn more about him at JonMontgomery.CA. [41:47] More RIMS Plugs! The RIMS App is available to RIMS members exclusively. Go to the App Store and download the RIMS App with all sorts of RIMS resources and coverage. It's different from the RIMS Events App. Everyone loves the RIMS App! [42:22] You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in our show notes. RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [43:07] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [43:25] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [43:42] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [43:56] Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [44:03] Thank you all for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe! Mentioned in this Episode: RIMS DEI Council RIMS-Certified Risk Management Professional (RIMS-CRMP) NEW FOR MEMBERS! RIMS Mobile App RIMS-CRMP Stories — Featuring Valerie Fox! Nominations open for RIMS 2025 Awards! (Through Jan. 6, 2025) Nominations for the Donald M. Stuart Award RIMS Webinars: “Predictive Strategies to Detect Electrical and Machinery Failures” | Sponsored by TUV SUD GRC | Dec. 5, 2024 “Staying Vigilant: 7 Practical Tips for Ongoing Third-Party Risk Monitoring” | Sponsored by OneTrust | Dec. 12, 2024 RIMS.org/Webinars Upcoming Virtual Workshops: RIMS-CRMP Exam Prep (Virtual)Dec. 17‒18, 2024 | 9:00 am‒4:00 pm EST — Register by Dec. 10. “Managing Data for ERM” | Dec. 12, 2024 & March 12, 2025 “Captives as an Alternate Risk Financing Technique” | Dec. 17‒18 “Fundamentals of Insurance” | Feb. 19‒20, 2025 See the full calendar of RIMS Virtual Workshops” RIMS-CRMP Prep Workshops Related RIMScast Episodes: “Exploring Risk in Extreme Environments with Kevin Vallely”, RIMS Canada Conference 2024 Keynote “Change Management and Strategy with Jay Kiew, RIMS Canada Conference 2024 Keynote” “Live From Vancouver! with Maryam Salmasi, Fred H. Bossons Award Winner 2024” “RIMS 2024 Rising Star Chelsea Andrusiak” (SKRIMS Vice President) “Supply and Bike Chains with Emily Buckley” Sponsored RIMScast Episodes: “Risk Management in a Changing World: A Deep Dive into AXA's 2024 Future Risks Report” | Sponsored by AXA XL (New!) “How Insurance Builds Resilience Against An Active Assailant Attack” | Sponsored by Merrill Herzog “Third-Party and Cyber Risk Management Tips” | Sponsored by Alliant “RMIS Innovation with Archer” | Sponsored by Archer “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer “Alliant's P&C Outlook For 2024” | Sponsored by Alliant “Why Subrogation is the New Arbitration” | Sponsored by Fleet Response “Cyclone Season: Proactive Preparation for Loss Minimization” | Sponsored by Prudent Insurance Brokers Ltd. “Subrogation and the Competitive Advantage” | Sponsored by Fleet Response RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS Events, Education, and Services: RIMS Risk Maturity Model® RIMS Events App Apple | Google Play Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information. Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts. Have a question or suggestion? Email: Content@rims.org. Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn. About our guest: Jon Montgomery, 2010 Winter Olympics Men's Skeleton Gold Medal Winner and Host of Amazing Race Canada Social Shareables (Edited For Social Media Use): The best part of a gig is the opportunity to connect one-on-one with people in their space, and getting to put a medal around folks' necks. Not everybody is going to remember what you say but everybody will remember how you made them feel and a moment you share. — Jon Montgomery I like to assess risk, on what metrics I use, and I love to compete. I love to stack myself against the best, in whatever it is I get to be a part of. — Jon Montgomery When I saw skeleton for the first time, I was compelled, from a visual standpoint. Having tried it one time, I was hooked. — Jon Montgomery When the moment of competition becomes visible to the masses, the capacity to see the individual's team isn't present but everybody who has done something that they can be proud of knows full well what goes into a result. — Jon Montgomery That belief that others had done this doubled workout was compelling and propelled me far past my self-imposed limitations. It made me realize that things are only out of our reach if we put them there. — Jon Montgomery I am a curious dude. It's led me to chase best-informed guesses for what we know today. I am open and willing to have my mind changed about stuff. Here's what I know right now. — Jon Montgomery

Live from the ERM Conference in Boston!

Artificial Intelligence in Industry with Daniel Faggella

Play Episode Listen Later Nov 26, 2024 25:27

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society. The RIMS ERM Conference 2024 in Boston featured a stellar lineup of risk thought leaders who shared their experiences applying ERM practices to align risk management with strategy and showcase the value of more risk-aware corporate cultures. At the Conference, Justin spoke with two leading ERM practitioners in different primary areas to provide a range of perspectives. In this episode of RIMScast, Justin interviews Christopher Stitt about his session, which he based on the RIMS ERM Framework and the RIMS Risk Maturity Model. Justin interviews Catrina Gilbert about her position at the DFW Airport and her career in risk management and ERM, as well as current airport initiatives. Listen in for a sample of the offerings of the RIMS ERM Conference 2024 with its record-breaking full-capacity attendance. Key Takeaways: [:01] About RIMS. [:14] Member registration for RISKWORLD 2025 is now open! General registration opens on December 4th. Visit RIMS.org/RISKWORLD. [:25] About this episode. Recorded live in Boston at the RIMS ERM Conference 2024, we have interviews with two fantastic guests! [:49] The next RIMS-CRMP Exam Prep Virtual Workshop will be held on December 17th and 18th. The next RIMS-CRMP-FED Exam Course will be hosted along with George Mason University from December 3rd through the 5th. [1:07] Links to these courses can be found on the Certification page of RIMS.org and through this episode's show notes. [1:15] RIMS Virtual Workshops! Elise Farnham of Illumine Consulting recently joined us here on RIMScast. On December 4th and 5th, she will host “Applying and Integrating ERM”. On December 17th and 18th, she will host “Captives as an Alternate Risk Financing Technique”. [1:35] Those are just two of the workshops RIMS offers; we have lots more! Other dates for the Fall and Winter are available on the Virtual Workshops calendar, RIMS.org/virtualworkshops. [1:51] First Interview! Our first guest was a featured speaker on Day 2 of the RIMS ERM Conference 2024. His name is Christopher Stitt and he is the Founder and CEO of CrisisLead, LLC. [2:01] Chris's session was titled “The Art and Science of High-performing Enterprise Risk Management: Bridging Silos for Sustainable Success.” We'll speak about that session and give a high-level overview for those who could not attend. [2:18] Chris has a fascinating background that led him to risk management and ERM. His career journey is an inspiration. We recorded live on-site at the Boston Hilton Plaza. Christopher Stitt, welcome to RIMScast! [2:51] This is Chris's first ERM Conference. He's enjoying it and likes getting a broader perspective of how the overall ERM community operates. It's been a fantastic opportunity to network with some amazing professionals and learn from them! [3:20] Chris talks about the session he is giving, “The Art and Science of High-performing Enterprise Risk Management: Bridging Silos for Sustainable Success.” It comes down to people. What sometimes gets missed in the ERM process is the human factor. [3:51] It's about getting the buy-in necessary and the understanding of what risk is, not just from the senior level but across the board. A new concept, the Risk Intelligence Quotient, can help your organization understand how to look at, feel about, and interact with risk. [4:26] The Risk Intelligence Quotient, along with the human-centric aspects of the risk program, can help you build a good risk culture and ultimately, a high-performing organization that can thrive during both business-as-usual and disruption. [5:03] Chris used the RIMS ERM Framework and the RIMS Risk Maturity Model as the foundation of his session. As he studied the RIMS Risk Maturity Model, he saw it was about the journey, from starting a risk program in a new business to developing a mature program. [5:37] As a business grows and a company matures, you need to be able to go through the process and say, “We need to start documenting how this works. We need to start ingraining this into our business process.” [6:01] The RIMS Risk Maturity Model gives a great overview of how to ingrain risk management into your business process, especially in a business developing as a hierarchical organization. [6:41] Chris was a U.S. Department of State Diplomatic Security Service Special Agent for over 25 years managing integrated security risks in embassies around the world. He looked at how international risks would influence U.S. operations in a given country. [7:17] Chris was also Chief of Emergency Planning for the Department of State twice. That gave him a wide view of how risks develop and how to develop response plans to those risks. [7:40] About 2014, The Department of State set up an ERM program. Chris was at the initial meeting. Senior officials were using terms he knew but with different meanings. That led Chris to investigate further into the meaning of enterprise risk and how to integrate it. [8:24] What Chris loves is helping other people understand and build ERM programs. That's why now, since retiring from the Department of State, Chris has moved into consulting. He sees it as a great opportunity to bridge the silos for a better understanding of what we're trying to achieve. [8:51] Chris is excited about presenting his session where he talks not only about the risks but also how you find the opportunities in those risks. It's about building a powerful ERM program that gets buy-in from stakeholders and imbuing ERM into your organization's culture. [9:29] Chris, it's been a pleasure. Thank you for joining us here on RIMScast. [9:43] Plug Time! RIMS Webinars! On November 25th, Resolver returns to discuss “The Future of Risk & Compliance: 5 Key Insights for the Modern Leader”. [9:54] On December 5th, we have “Predictive Strategies to Detect Electrical and Machinery Failures”, presented by Global Risk Consultants, a TÜV SÜD company. [10:06] On Thursday, December 12th, OneTrust returns to deliver “Staying Vigilant: 7 Practical Tips for Ongoing Third-Party Risk Monitoring”. [10:16] More webinars will be announced soon and added to the RIMS.org/webinars page. Go there to register. Registration is complimentary for RIMS members. [10:28] RIMS is now accepting nominations for all awards other than Risk Manager of the Year 2025. The submission deadline is Monday, January 6th, 2025. To receive a RIMS award, all winners must be active members and in good standing. [10:48] The awards are the Diversity, Equity, and Inclusion Chapter Leadership Award, the Harry and Dorothy Goodell Award, the Volunteer of the Year “Heart of RIMS” Award, the Richard W. Bland Memorial Award, the Chapter of the Year Award, the Rising Risk Professional Award, the Risk Management Hall of Fame, and the Cristy Award. [11:26] You can find more information about the awards through the About Us page of RIMS.org or the link in this interview's show notes. [11:35] Final Interview! Catrina Gilbert is a previous ERM Conference speaker. Catrina is well known in ERM in Texas and the DFW RIMS Chapter. We will talk about how ERM influences aviation and some of the risk awareness campaigns she champions at the DFW Airport. [11:56] Catrina Gilbert, welcome to RIMScast! Catrina is the Vice President of Risk Management at the DFW Airport and the Treasurer of the RIMS DFW Chapter. Justin and Catrina have known each other for a few years. [12:30] Catrina is absolutely loving the RIMS ERM Conference 2024. Boston is beautiful this time of year. The speakers, the lineup, the vendors, and the food have been amazing! Every session has been standing-room-only! The Conference is at maximum capacity. [12:54] It adds to the excitement. It is beautiful to see all these great minds from different industries, states, and countries converging on Boston! Catrina had “chowda” for the first time! [13:37] Catrina states that there is never a dull moment in aviation. Airports are growing and rebounding from the pandemic, doing all sorts of construction projects. DFW has a $9B Capital Improvement Plan. From an insurance and claims perspective, that keeps Catrina very busy. [14:02] The DFW Airport has a rolling owner-controlled insurance program, which keeps Catrina super busy. Catrina is also responsible for the airport's ERM program. That's why Catrina is at the RIMS ERM Conference 2024. [14:16] Having the ERM program and being rooted in the organization at the ground level and the executive level, Catrina makes sure that everyone on the airport's Risk Council understands that ERM can also stand for “Everyone's a Risk Manager.”. [14:37] Catrina is trying to empower the team to think strategically and holistically, and to think about how different programs and platforms have interdependencies. If we have an issue here, how is it going to impact, perhaps, the runway or the concessions? [14:57] Catrina is looking at a resiliency framework; how do we bounce back? A lot of organizations are still struggling from the pandemic. Everyone is focused on a resiliency framework. When this happens again, are we ready? That's the beauty of this conference. [15:33] Catrina says every holiday is the best time of the year at an airport! There's no such thing as the worst time of the year. The beauty of an airport is that it connects people around the globe. The holidays are a special time for everyone. Airports love playing a part in that journey. [16:14] Catrina has been at DFW for almost eight years. She has been in risk management since 1999. She has done risk in several industries. Aviation is, by far, her favorite. There is never a dull moment; two days are never the same. DFW Airport is a city, with all the departments. [17:22] Trisha Sqrow and Sandra Fontenot, past RIMScast guests, were DFW colleagues of Catrina's. Trisha is doing great work at the Conference. Sandra Fontenot is doing great work at the RIMS DFW Chapter and helped Catrina with the annual chapter conference. [17:37] Catrina says we grow when we move, but RIMS and risk management keep people together. Catrina thinks the work that they did together at DFW Airport is one of the reasons they're still colleagues and friends. They still share ideas and speak at conferences together. [18:31] Catrina has 12 people in her risk group at the DFW Airport. At her previous airport, Hartsfield-Jackson Atlanta, she was a department of one. She reported to the city. She hears “department of one” a lot at the Conference, maybe two or three. Everything's bigger in Texas. [19:03] Catrina looks for fresh ideas in a new risk hire. DFW had Innovation Week last week. Seeing the great ideas coming through in the aviation industry, including AI, Catrina wants people who have an open mind, are innovative, and are willing to try some new things. [19:37] You can teach the rest of it. Catrina wants people with the soft skills, the personality, and the ability to jump in there, push up their sleeves, and try it out. [19:57] Justin recently noticed in the restrooms at DFW Airport posters on Human Trafficking Awareness. He is a big proponent of human trafficking awareness. He has led those initiatives at RIMS. He was glad to see that DFW is one of the many airports boosting awareness. [20:18] DFW is one of many airports in this fight against human trafficking. They have training, posters, and placards to educate you to say something if you see something and how to report what you see. It's better to be safe than sorry. DFW provides you with a way to report. [21:06] The Human Trafficking Awareness campaign is a team effort. It went through the Community Engagement Team, the Customer Experience Team, and the Department of Public Safety. Everyone worked hand-in-hand to be on the same beat in fighting human trafficking. [21:32] DFW is proud to be a part of the global Sunflower Lanyard Program, designed to make hidden disabilities a little bit more visible. A passenger who has a hidden disability will receive a Sunflower Lanyard by mail before their departure date. [21:54] When the passenger with the hidden disability is in the terminals, DFW employees have been trained to recognize the Lanyard and give them a tailored experience by asking how they can assist the passenger to have a wonderful travel experience. [22:14] It's about providing for the diverse needs of a diverse population to ensure that everybody has the same experience in traveling. [22:25] What a delight to finally have Christoper Stitt and Catrina Gilbert as our special guests here on RIMScast! [22:33] Check out this episode's show notes for links about the ERM Award of Distinction Winners and Honorees and more about the Conference. Of course, we also have a special edition of Risk Management magazine dedicated to ERM. That's available in the show notes. [22:52] More RIMS Plugs! The RIMS App is available to RIMS members exclusively. Go to the App Store and download the RIMS App with all sorts of RIMS resources and coverage. It's different from the RIMS Events App. Everyone loves the RIMS App! [23:27] You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in our show notes. RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [24:13] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [24:30] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [24:47] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [25:01] Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [25:09] Thank you all for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe! Mentioned in this Episode: RIMS ERM Conference 2024 Roundup — Global Award of Distinction Honors RIMS Strategic & Enterprise Risk Center RIMS DEI Council RIMS-Certified Risk Management Professional (RIMS-CRMP) NEW FOR MEMBERS! RIMS Mobile App RIMS-CRMP Stories — Featuring Valerie Fox! Nominations open for RIMS 2025 Awards! (Through Jan. 6, 2025) Nominations for the Donald M. Stuart Award RIMS Webinars: “The Future of Risk & Compliance: 5 Key Insights for the Modern Leader” | Sponsored by Resolver | Nov. 25, 2024 “Predictive Strategies to Detect Electrical and Machinery Failures” | Sponsored by TUV SUD GRC | Dec. 5, 2024 “Staying Vigilant: 7 Practical Tips for Ongoing Third-Party Risk Monitoring” | Sponsored by OneTrust | Dec. 12, 2024 RIMS.org/Webinars Upcoming Virtual Workshops: RIMS-CRMP Exam Prep (Virtual)Dec. 17‒18, 2024 | 9:00 am‒4:00 pm EST — Register by Dec. 10. “Applying and Integrating ERM” | Dec 4‒5 “Captives as an Alternate Risk Financing Technique” | Dec. 17‒18 See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops Related RIMScast Episodes: “Risk Quantification Through Value-Based Frameworks” “Maintaining an Award-Winning ERM Program with Michael Zuraw” “Applying ERM Theory with Elise Farnham” “On Risk Appetite and Tolerance” “Big Shifts with John Hagel, RIMS ERM Conference Keynote” “Live From RIMS ERM Conference 2023” Sponsored RIMScast Episodes: “Risk Management in a Changing World: A Deep Dive into AXA's 2024 Future Risks Report” | Sponsored by AXA XL (New!) “How Insurance Builds Resilience Against An Active Assailant Attack” | Sponsored by Merrill Herzog “Third-Party and Cyber Risk Management Tips” | Sponsored by Alliant “RMIS Innovation with Archer” | Sponsored by Archer “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer “Alliant's P&C Outlook For 2024” | Sponsored by Alliant “Why Subrogation is the New Arbitration” | Sponsored by Fleet Response “Cyclone Season: Proactive Preparation for Loss Minimization” | Sponsored by Prudent Insurance Brokers Ltd. “Subrogation and the Competitive Advantage” | Sponsored by Fleet Response RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars Risk Management Magazine ERM Special Edition RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Events, Education, and Services: RIMS Risk Maturity Model® RIMS Events App Apple | Google Play Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information. Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts. Have a question or suggestion? Email: Content@rims.org. Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn. About our guests: Christopher Stitt, Founder and CEO at CrisisLead, LLC Catrina Gilbert, Vice President of Risk Management at Dallas Fort Worth International Airport RIMS DFW Chapter Treasurer Social Shareables (Edited For Social Media Use): The Risk Intelligence Quotient (how you look at risk), along with the human-centric aspects of the risk program, can help you build a good risk culture and ultimately, a high-performing organization that can thrive during both business-as-usual and disruption. — Christopher Stitt What I really love is helping other people understand and build ERM programs. That's why now, since I retired from the Department of State, I have moved into consulting. It's a great opportunity to bridge the silos. — Christopher Stitt It's about building those cultures that can build very powerful ERM programs that get buy-in from the stakeholders and imbuing ERM into the culture of your organization. — Christopher Stitt In a post-pandemic era, everyone is focused on a resiliency framework. When this happens again, are we ready? Are we prepared? Have we done the work? That's the beauty of this RIMS ERM Conference 2024. — Catrina Gilbert You can teach the rest of risk management. I want people with the soft skills, the personality, and the ability to jump in there, push up their sleeves, and try it out. — Catrina Gilbert We have training, posters, and placards to educate you to say something if you see something and to have a way in which to report human trafficking. — Catrina Gilbert

Lessons from Microsoft's Responsible AI Journey - with Dean Carignan of Microsoft

Play Episode Listen Later Nov 25, 2024 43:37

Today's guest is Dean Carignan, Partner Program Manager in the Office of the Chief Scientist at Microsoft. Dean shares insights from his upcoming book with Microsoft, The Insider's Guide to Innovation at Microsoft, highlighting the company's Responsible AI (RAI) journey and principles that guide its deployments. Throughout the episode, Dean discusses the importance of RAI principles—Fairness, Reliability & Safety, Privacy & Security, Inclusiveness, Transparency, and Accountability—and the rationale behind adopting these pillars alongside a sort of enterprise AI Constitution. This episode is sponsored by OneTrust. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

guide lessons office innovation microsoft accountability transparency insider fairness chief scientist rai responsible ai inclusiveness carignan privacy security onetrust emerj

Contract Review's Role in Risk Management

Play Episode Listen Later Nov 19, 2024 32:46

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society. In this episode, Justin interviews Andrew Bent on risk management involvement in developing requirements for contracts, the most important thing a risk professional can do before they start drafting insurance requirements, and the types of coverages and limits to include in a contract. Andrew shares his approach to reviewing contracts received from other organizations, and his pet peeves about reviewing contracts that have requests for endorsements or policy coverages that are hard to obtain or no longer exist. He shares some general tips for negotiations. Listen in for advice on win-win strategies in contract negotiations. Key Takeaways: [:01] About RIMS. [:14] Member registration for RISKWORLD 2025 is now open! General registration opens on December 4th. Visit RIMS.org/RISKWORLD. [:26] About this episode. From RIMS headquarters in New York, we will delve into the importance of contract review in risk management with our guest today, Andrew Bent. [:47] The next RIMS-CRMP Exam Prep Virtual Workshop will be held on December 17th and 18th. The next RIMS-CRMP-FED Exam Course will be hosted along with George Mason University from December 3rd through the 5th. [1:06] Links to these courses can be found on the Certification page of RIMS.org and through this episode's show notes. [1:13] RIMS Virtual Workshops! “Risk Appetite Management” is back by popular demand. Registration closes November 19th for the session on November 20th and 21st. That session will be led by Ken Baker. [1:28] Elise Farnham of Illumine Consulting recently joined us here on RIMScast. On December 4th and 5th, she will host “Applying and Integrating ERM”. On December 17th and 18th, she will host “Captives as an Alternate Risk Financing Technique”. [1:45] Those are just three of the workshops RIMS offers; we have lots more! Other dates for the Fall and Winter are available on the Virtual Workshops calendar, RIMS.org/virtualworkshops. [1:57] Interview! Our guest today has 20 years of experience as a risk management professional and consultant and is known for the development, implementation, and optimization of ERM frameworks. He is Andrew Bent, the Senior Engagement Lead from Marsh Advisory. [2:17] Andrew is also one of the founding members of the RIMS CRMP Commission. He's here to talk about the importance of contract review in risk management and to provide tips and strategies for effective review. [2:28] We will also discuss how contract review can even influence business relationships. Andrew Bent, welcome to RIMScast! [2:57] Andrew started in New Zealand as a chemical engineer. He compares chemical processes with risk frameworks. He then worked in risk management with the New Zealand Customs Service. [4:11] Australia and New Zealand's governments made drastic cuts to public service about how resources were deployed. They did this with good risk management theory, the 4360 standard. [4:48] The Customs Service applied the 4360 standard to the risks of people, crafts, and goods coming across the border. They did risk assessments on many things. It was a good way for Andrew to understand how risk works and how to either mitigate risks or live with them. [5:22] There are only so many shipping containers that can get opened every day and so many people who can be evaluated every day if you don't want to shut down your country's entire commerce trade and flow. [5:41] Andrew stayed there for a few years. Then he moved to Canada in 2009, a financially difficult time. He loved Canada and found the people to be similar to New Zealanders. He worked in a large municipal police agency in Western Canada. [6:55] They were forward-thinking and strategic in how they thought about risk. He was able to help set up an enterprise risk management team and help accelerate the integration of strategy and risk. [7:17] For a time, Andrew was the only chemical engineer in the world who had moved to Alberta and didn't work for an oil and gas company. So he went to work for an oil and gas company for a while. [7:27] Andrew found RISKWORLD hugely beneficial to his work. Andrew had a challenging job working beside health and safety folk. He developed a broad range of understanding of health and safety rules and regulations and helpful insights into operations and business. [7:54] Andrew then moved back into the regulatory space with one of the provincial energy regulators. Then he met his now wife, an American. They had a long-distance commuting relationship until he moved down to the U.S. and subsequently to Washington, D.C. [8:23] Along the way, Andrew had a couple of additional jobs, including cyberspace and risk management teams and risk management functions in the gig economy. [8:51] Fundamentally, Andrew has found that risk management breaks down into understanding what you are trying to do, what your inputs are, what your risks are, and managing them as much or as little as your risk appetite needs. [9:33] Andrew says contract review usually has the deepest understanding of what is and what is not insured under current programs of insurance. That helps them inform contract owners about what are and are not acceptable levels of risk they can assume in most contracts. [9:54] Contract review helps to draw out the discussions around the organization's risk-reward balances that they want to make sure are built into contracts. They can get overlooked in the rush to get a deal done. Contract review wants to bring that balance back to the conversation. [10:27] Contract review also provides advice on some of the types of risk controls outside of insurance risk transfer that a contract owner should be thinking about, such as cyber, IT controls, data protection, health and safety, and a host of other issues. [10:49] Contract owners should be thinking about and potentially building into their contracts as part of the negotiation with the counterparty. This is a two-way negotiation. We always want to be thinking about what each party is trying to achieve out of this contract. [11:16] As risk management professionals, part of our role is to be the grownup in the room while everyone else is rushing to get the deal done. We often have to take a step back and ask if this is the right deal to be done. [11:32] If it is, what do we need to protect and what value do we bring to the organization if the deal is done? [11:52] Andrew believes the most important thing a risk professional can do before drafting insurance requirements is to talk to the person who wants the contract. Andrew rarely sees it happen but it is the single most important thing to happen before writing any requirements. [12:15] Everyone involved needs to understand the purpose of the contract. Why are we doing this? What is being proposed here? What's the work that needs to be done? What are the services that are going to be delivered? [12:31] What are the organizational objectives to be achieved by entering this contract? Andrew shares an example from his career of how this is discussed, with a small vendor providing a critical service but who had trouble with the standard contract. Flexibility was needed. [14:46] If you understand the work or services to be provided in a contract, you're two-thirds of the way to understanding what risks need to be covered by insurance or another way. If someone's digging a ditch at your building, they probably don't need to provide cyber coverage. [15:40] In cases where you have people moving between sites, you might need to include auto coverage. Workers' compensation coverage is always something you need to think about. You don't want to end up being on the hook if a contractor is injured working for you. [16:19] Some things may not just need to be in our insurance provisions within a contract but also into the liability or other sections of the contract. You need to see the entire contract, not just the insurance provisions within the contract. [16:48] Plug Time! RIMS Webinars! On November 21st, HUB International returns with the fourth installment of their Ready for Tomorrow series, “From AI to the SEC: The Future of D&O Litigation and Regulatory Exposures”. [17:07] On November 25th, Resolver returns to discuss “The Future of Risk & Compliance: 5 Key Insights for the Modern Leader”. [17:15] On December 5th, we have “Predictive Strategies to Detect Electrical and Machinery Failures”, presented by Global Risk Consultants, a TÜV SÜD company. [17:27] On Thursday, December 12th, OneTrust returns to deliver “Staying Vigilant: 7 Practical Tips for Ongoing Third-Party Risk Monitoring”. [17:36] More webinars will be announced soon and added to the RIMS.org/webinars page. Go there to register. Registration is complimentary for RIMS members. [17:48] RIMS is now accepting nominations for all awards other than Risk Manager of the Year 2025. The submission deadline is Monday, January 6th, 2025. To receive a RIMS award, all winners must be active members and in good standing. [18:08] The awards are the Diversity, Equity, and Inclusion Chapter Leadership Award, the Harry and Dorothy Goodell Award, the Volunteer of the Year “Heart of RIMS” Award, the Richard W. Bland Memorial Award, the Chapter of the Year Award, the Rising Risk Professional Award, the Risk Management Hall of Fame, and the Cristy Award. [18:46] You can find more information about the awards through the About Us page of RIMS.org or the link in this interview's show notes. [18:55] Back to My Interview with Andrew Bent! [19:10] When Andrew reviews a contract his organization has received from another organization, he keeps in mind that everyone tries to negotiate a contract in a way that is most beneficial for them. [19:21] In an ideal world, everyone approaches contract negotiation as a win-win, but most of the time, people come in with their ideal position. Understand the other party. A large company will have multiple layers and a legal department to negotiate through and changes will take time. [20:35] If you're dealing with a smaller organization, maybe a one-person shop, be aware that they may not have a lot of risk management knowledge. Don't take advantage of that. As a risk management professional, you have an ethical obligation to do the right thing. [21:08] You need to make sure to protect your organization. You also want to make sure that the counterparty you're contracting with is also left in a position where if something does go wrong, they're not destroyed. [21:26] Andrew doesn't want to be the proud owner of someone's home because that's the only asset they have. Be sensible about the obligations and insurance requirements you place on parties, particularly on those without a lot of assets. Be thoughtful in managing those things. [21:58] You have to be able to think about what the other party is looking to protect and to achieve out of this contract. That doesn't mean you give up your objectives, limits, and red lines. [22:17] Step out of your viewpoint briefly and put yourself in their shoes. It gives you a perspective on what might be a reasonable compromise between the two positions and helps you get to an agreed position faster and more efficiently. [22:45] Andrew's Number One pet peeve is people who refuse to negotiate. Everyone starts with their ideal position but if you're not prepared to move, then you're not prepared to do business. Every contract needs to be a two-party agreement or you're not being commensurate. [23:16] Another pet peeve is requesting things that aren't going to help you manage your risk. If Andrew is looking at a contract from a counterparty and they're asking for things that bear no resemblance to the scope of work, that tells him they're phoning it in with a standard contract. [23:42] If Andrew gets both of those things together, he asks if this is the level of input in their contract, what will they be like to work with? You can learn a lot about the people you are potentially going to work with by how they negotiate and work through that process. [24:07] If they're prepared to come to the table and have a reasonable discussion, not always an easy discussion, that says a lot about how they're going to work once they've got ink on paper and you're into the business you want to get into. [24:34] Andrew has had requests for a form that doesn't exist anymore. This is driven by very old standard contract language that hasn't been updated since 1984. He uses it as an opportunity to educate. Some people refuse to be educated. The computer says they need that form. [25:20] That shows what they would be like to work with. You need to understand what you are trying to achieve and how important this particular contract is. Sometimes you just have to walk away when the value of doing what the counterparty is asking for isn't worth it to you. [26:05] Andrew gives examples of both a reasonable requirement and an unreasonable requirement from a landlord if you want to do construction within a newly leased building. It's about how, where, and what those requests are and how reasonable they are in the contract. [27:12] Remember that you are working with another party toward a mutual benefit. A legally binding contract is between two parties that come to some agreement with a transfer of services and payment between them. There has to be something of value to both parties. [27:39] You're there for a reason. Even if you can go in hot and heavy, unwilling to bend, that doesn't mean you should even if there is a power imbalance between the two parties. [28:24] There is another party, another person or group, involved here. Treat them with the courtesy, respect, and professional dignity you would like to receive as well. Work with them. Try to understand their position. [28:51] It's OK to walk away. There are some deals that you're just not going to get done. There are times when the best course of action is just to say, Look, we gave it the old college try, and for whatever reason the risk appetite and the risk tolerance for both parties didn't line up. [29:28] If you do it respectfully and professionally, you maintain that relationship for the future, and maybe next time it will work out; it just didn't this time. Be professional, be thoughtful, be mindful of your position, and also be mindful of the other party. [30:02] Special thanks again to Andrew Bent for joining us here on RIMScast! Andrew will be making an appearance in our brand-new video series for the RIMS-CRMP. We'll eventually update this episode's show notes with that link. [30:16] More RIMS Plugs! The RIMS App is available to RIMS members exclusively. Go to the App Store and download the RIMS App with all sorts of RIMS resources and coverage. It's different from the RIMS Events App. Everyone loves the RIMS App! [30:51] You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in our show notes. RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [31:36] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [31:53] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [32:10] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [32:24] Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [32:31] Thank you all for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe! Mentioned in this Episode: RIMS DEI Council RIMS-Certified Risk Management Professional (RIMS-CRMP) RIMS Strategic & Enterprise Risk Center NEW FOR MEMBERS! RIMS Mobile App RIMS-CRMP Stories — Featuring Valerie Fox! Nominations open for RIMS 2025 Awards! (Through Jan. 6, 2025) Nominations for the Donald M. Stuart Award RIMS Webinars: “From AI to the SEC: The Future of D&O Litigation and Regulatory Exposures” | Sponsored by Hub International | Nov. 21, 2024 “The Future of Risk & Compliance: 5 Key Insights for the Modern Leader” | Sponsored by Resolver | Nov. 25, 2024 “Predictive Strategies to Detect Electrical and Machinery Failures” | Sponsored by TUV SUD GRC | Dec. 5, 2024 “Staying Vigilant: 7 Practical Tips for Ongoing Third-Party Risk Monitoring” | Sponsored by OneTrust | Dec. 12, 2024 RIMS.org/Webinars Upcoming Virtual Workshops: RIMS-CRMP Exam Prep (Virtual)Dec. 17‒18, 2024 | 9:00 am‒4:00 pm EST — Register by Dec. 10. “Applying and Integrating ERM” | Dec 4‒5 “Captives as an Alternate Risk Financing Technique” | Dec. 17‒18 See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops Related RIMScast Episodes: “Risk Quantification Through Value-Based Frameworks” “Maintaining an Award-Winning ERM Program with Michael Zuraw” “Applying ERM Theory with Elise Farnham” “On Risk Appetite and Tolerance” Sponsored RIMScast Episodes: “Risk Management in a Changing World: A Deep Dive into AXA's 2024 Future Risks Report” | Sponsored by AXA XL (New!) “How Insurance Builds Resilience Against An Active Assailant Attack” | Sponsored by Merrill Herzog “Third-Party and Cyber Risk Management Tips” | Sponsored by Alliant “RMIS Innovation with Archer” | Sponsored by Archer “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer “Alliant's P&C Outlook For 2024” | Sponsored by Alliant “Why Subrogation is the New Arbitration” | Sponsored by Fleet Response “Cyclone Season: Proactive Preparation for Loss Minimization” | Sponsored by Prudent Insurance Brokers Ltd. “Subrogation and the Competitive Advantage” | Sponsored by Fleet Response RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Events, Education, and Services: RIMS Risk Maturity Model® RIMS Events App Apple | Google Play Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information. Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts. Have a question or suggestion? Email: Content@rims.org. Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn. About our guest: Andrew Bent, Senior Vice President, Senior Engagement Lead, Marsh Advisory — Strategic Risk Consulting Founding Member of the RIMS-CRMP Commission Social Shareables (Edited For Social Media Use): There are only so many shipping containers that can be opened every day and so many people who can be evaluated every day if you don't want to shut down your country's entire commerce trade. — Andrew Bent If you understand the services to be provided in a contract, you're two-thirds of the way to understanding what risks need to be covered. If someone's digging a ditch at your building, they probably don't need to provide cyber coverage. — Andrew Bent You need to make sure to protect your organization. You also want to make sure that the counterparty you're contracting with is also left in a position where if something does go wrong, they're not destroyed. — Andrew Bent Step out of your viewpoint and put yourself in their shoes. It gives you a perspective on what might be a reasonable compromise between the two positions and helps you get to an agreed position faster and more efficiently. — Andrew Bent Everyone starts with their ideal position but if you're not prepared to move, then you're not prepared to do business. Every contract needs to be a two-party agreement or you're not being commensurate. — Andrew Bent There are some deals that you're just not going to get done. There are times when the best course of action is just to say, Look, we gave it the old college try, and for whatever reason the risk appetite and the risk tolerance for both parties didn't line up. — Andrew Bent

Wildfire Risks with Kevin Stein

Play Episode Listen Later Nov 12, 2024 27:07

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society. In this episode, Justin interviews Kevin Stein, the CEO of Delos Insurance Solutions. Kevin tells of his aerospace engineering background and how modeling led him to the insurance space. He speaks of his passion for insurance, and of co-founding Delos Insurance Solutions to fill the commercial coverage gap around California Wildfires. Kevin speaks of his optimism for the future of Wildfire control with property fire-hardening principles and new detection and deterrent technology. Listen in for advice on hardening commercial properties against wildfire risk, and how to secure coverage against this risk. Key Takeaways: [:01] About RIMS. [:15] About this episode. From RIMS headquarters in New York, our guest today is Kevin Stein, the CEO of Delos Insurance and we will discuss wildfire risk. [:39] The next RIMS-CRMP Exam Prep will be held with Purima virtually on November 14th and 15th. The next RIMS-CRMP-FED Exam Course will be hosted along with George Mason University from December 3rd through the 5th. [:58] Links to these courses can be found on the Certifications page of RIMS.org and through this episode's show notes. [1:05] RIMS Virtual Workshops! “Risk Appetite Management” is back by popular demand. Registration closes November 19th for the session on November 20th and 21st. That session will be led by Ken Baker. [1:20] Elise Farnham of Illumine Consulting recently joined us here on RIMScast. On December 4th and 5th, she will host “Applying and Integrating ERM”. On December 17th and 18th, she will host “Captives as an Alternate Risk Financing Technique”. [1:37] Those are just three of the workshops RIMS offers; we have lots more! Other dates for the Fall and Winter are available on the Virtual Workshops calendar, RIMS.org/virtualworkshops. [1:49] This is the last call to register for the RIMS ERM Conference 2024 which will be held on November 18‒19, 2024 in Boston, Massachusetts. The agenda is live, we've got a great keynote, and we've got so many fantastic educational sessions and networking opportunities for you! [2:07] So visit the Events page of RIMS.org and register today! A link is also in this episode's show notes. [2:14] Interview! Climate change and wildfire risks are on our minds here at RIMScast! My take is that there is no longer a wildfire season here in the U.S., it's just wildfire year. Let's see if our guest agrees with me, and what risk managers can do to combat and mitigate this problem. [2:39] My guest is Kevin Stein. He is the CEO of Delos Insurance Solutions and he is an aerospace engineer by training. We're going to get a fascinating perspective from him on wildfire risks and what risk professionals can do to limit their exposure. [2:56] We're also going to talk about the trends driving wildfire reduction techniques. Let's get to it! Kevin Stein, welcome to RIMScast! [3:21] Kevin and a Co-founder started Delos Insurance Solutions in 2017. It is a specialty MGA. They sell policies across California in areas that other insurers have vacated because of perceived wildfire exposure in those regions. [3:40] Delos Insurance Solutions is in partnership with an environment think tank made up of 100 professors, post-doc scientists, and the top wildfire researchers in the world. [99] They have co-developed the civil government models for agencies including CalFire, the Public Utilities Commission, and the U.S. Forestry Service, for 25 years. [4:04] With the think tank, Delos Insurance Solutions has developed more sophisticated wildfire underwriting internal tools and models that give a sense of a per-risk view of wildfire exposure as well as a portfolio-level view of wildfire exposure. [4:19] With that, Delos Insurance Solutions has developed a number of programs. They sell home insurance, landlord's insurance, and vacant home insurance across California. [4:33] Kevin tells about his experience as an aerospace engineer. He did his Master's in Aerospace Engineering at Stanford. He started on the modeling side and found his way into insurance. [4:56] Kevin finds insurance fascinating. He says that everybody in the industry understands how interesting insurance is and everybody outside the insurance industry does not. Having gone from outside the industry to inside it, Kevin says the people in the industry are correct. [5:13] Kevin says there are many different, interesting aspects of insurance and his career has been a wild ride. [5:40] Kevin says the reality of wildfire season is that wildfires can happen at any time. There need to be specific conditions for these fires to become large, destructive wildfires. Conditions need to be hot, dry, and windy and there needs to be fuel. [6:01] The seasons have been changing. In California, the wildfire seasons in 2017 and 2018 were very destructive. Historically, Northern California has a rainy season from mid-October through late March or early April. In 2017 they had sun through the end of December and rain until June. [6:43] During the Fall, Northern California has a lake effect of winds coming over the mountains out to the ocean, and it's usually stormy. In 2017 and 2018, they had 100-degree temperatures, the vegetation had been dry for six months, and the extreme winds led to fire superstorms. [7:11] In any wildfire area, once sustained rains start, you're in a more comfortable position. You need vegetation that's been dried out for a while to have large fire superstorms but even in the Spring or early Summer, you can have individual or smaller fires that threaten your properties. [7:37] The antidote to smaller, individual fires is to implement property-hardening techniques on commercial properties that effectively protect structures against smaller, slower-moving fires. [8:25] Fires are spreading. The Salem, Massachusetts fires, the Eastern Canada fires, the Hawaiian fires, the fires in Oklahoma, and in San Diego show that fires can happen in a lot of geographies now that have not experienced fires before. [8:59] This has a big effect on the insurance market. Insurers and reinsurers are looking at the spread and prevalence of wildfires and getting more concerned about what that means for their average exposure and maximum exposure. [9:18] The price of re-insurance is going up significantly and the availability of re-insurance and capacity is going down significantly. [9:28] The key for folks who own properties and large buildings and who rely on risk transfer as an effective means for managing their risk, is to be more creative and find more specialty groups. [9:49] The insurance industry is morphing. The previous structure included wildfire exposure with hurricane exposure and tornado exposure. Now many of them will exclude wildfire. [10:16] Risk managers will have to find specialty groups that are underwriting wildfire exposure more effectively and capturing re-insurance capacity more effectively to provide policies for people with this exposure. [10:40] A key to understanding your fire exposure is to understand what type of fires you are potentially exposed to. There are wind-driven fire locations, moisture-driven fire locations, and vegetation-driven fire locations. [10:58] To harden your property to vegetation fires, make the area around your building either a parking lot or drought-resistant, fire-resistant landscaping. Don't use bark or woodchips. You can have small scattered plants surrounded by concrete to avoid the risk of vegetation fire. [11:50] With wind-driven fires, your biggest risk is embers. Embers can catch a building on fire by igniting vegetation at the base of the structure, so remove all vegetation against the structure or under eaves, especially with single-story structures. [12:20] Embers can also get inside structures. Have ember-mesh screens on air intakes, such as those used by the HVAC system, and any openings in the foundation and your eaves. [13:03] Build structures out of fire-resistant materials. Shingles and siding need to be fire-resistant or fire-safe. Use double-pane windows. Single-pane windows crack in fires and embers can get in. Use ember-mesh screens. [13:59] For landscaping, make sure it is drought-resistant and fire-resistant. [13:52] Plug Time! RIMS Webinars! On November 14th, Marsh will present “Risk Perception and Management: Insights for a Changing Landscape”. [14:03] On November 21st, HUB International returns with the fourth installment of their Ready for Tomorrow series, “From AI to the SEC: The Future of D&O Litigation and Regulatory Exposures”. [14:17] On November 25th, Resolver returns to discuss “The Future of Risk & Compliance: 5 Key Insights for the Modern Leader”. [14:26] On December 5th, we have “Predictive Strategies to Detect Electrical and Machinery Failures”, presented by Global Risk Consultants, a TÜV SÜD company. [14:37] On Thursday, December 12th, OneTrust returns to deliver “Staying Vigilant: 7 Practical Tips for Ongoing Third-Party Risk Monitoring”. [14:47] More webinars will be announced soon and added to the RIMS.org/webinars page. Go there to register. Registration is complimentary for RIMS members. [14:59] RIMS is now accepting nominations for all awards other than Risk Manager of the Year 2025. The submission deadline is Monday, January 6th, 2025. To receive a RIMS award, all winners must be active members and in good standing. [15:19] The awards are the Diversity, Equity, and Inclusion Chapter Leadership Award, the Harry and Dorothy Goodell Award, the Volunteer of the Year “Heart of RIMS” Award, the Richard W. Bland Memorial Award, the Chapter of the Year Award, the Rising Risk Professional Award, the Risk Management Hall of Fame, and the Cristy Award. [15:57] You can find more information about the awards through the About Us page of RIMS.org or the link in this interview's show notes. [16:06] Back to My Interview About Wildfire Risks with Kevin Stein! [16:36] Kevin has a really optimistic view of the future of wildfire risk. A lot of that has to do with firefighting strategies and resources. The California government has put massive amounts of money into forest management and it's been very effective. [17:01] Kevin is optimistic about the new technology. Improved outdoor sprinklers are triggered if a fire is oncoming and douse everything in water or fire-retardant material. Sensors are put in different locations to recognize fire quickly. [17:39] How fast firefighters get to a wildfire is hugely important in terms of how big the fire will be. Fires that are reached and controlled quickly don't become giant superstorms. Giant superstorms cause significant loss and burn down large buildings. Small wildfires can't do that. [18:07] The sensors are put on a variety of buildings to recognize smoke automatically with computer vision AI built in. Some longer-term technology is very interesting. In the future, there will be drone armies to replace the helicopters to pour fire retardant or water on top of wildfires. [19:10] Commercial clients can deal with re-insurers like Lloyd's of London to get coverage. Property-hardening characteristics and technologies come into play with a detailed assessment of the defensibility of the structure. [20:38] Wildfire Re-insurers are moving from being generalists to being specialists. Generalist actuaries study years of loss history to predict losses for the next year. Specialist perils require area expertise because the risks cannot be handled simply through large amounts of data. [21:13] Cyber is a great example of this. Cyber insurance was first bundled with general liability. The carriers soon realized they had no expertise to predict cyber risk so they excluded it. Specialty groups with expertise popped up to fill the gap in the market. [21:36] This has happened with flood insurance, hurricane insurance in Florida, and earthquake insurance. Wildfire is the next one. It's changing very rapidly. It's very complicated, so you need people with area expertise to be able to underwrite it profitably. [21:58] There is a trend where primary carriers are pulling back. They're making the sound decision for a risk manager who can't understand a peril. This opens up space for specialists to jump in, like Delos Insurance Solutions. Kevin says more groups will show up to serve the sector. [22:54] Kevin reveals some of his aerospace engineer experience. He put in a proposal to NASA for a heliocentric spacecraft to look for life on Alpha Centauri. That wasn't chosen, but there was an interesting satellite project he worked on. [23:35] Kevin helped create two NBN satellites to provide internet to all of Australia, combined with a detailed fiber network. Kevin managed everything mechanical on the build of those two satellites. [24:25] Special thanks again to Kevin Stein of Delos Insurance Solutions for joining us today on RIMScast. RIMS has a Wildfire Resources Page on RIMS.org. A link is in this interview's show notes. Be sure to go there for more insight and information on how you can combat wildfire risk. [24:44] More RIMS Plugs! The RIMS App is available to RIMS members exclusively. Go to the App Store and download the RIMS App with all sorts of RIMS resources and coverage. It's different from the RIMS Events App. Everyone loves the RIMS App! [25:18] You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in our show notes. RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [26:00] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [26:17] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [26:33] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [26:46] Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [26:53] Thank you all for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe! Mentioned in this Episode: RIMS DEI Council RIMS-Certified Risk Management Professional (RIMS-CRMP) RIMS Strategic & Enterprise Risk Center RIMS ERM Conference 2024 — November 18‒19, 2024 | Boston, MA NEW FOR MEMBERS! RIMS Mobile App RIMS-CRMP Stories — Featuring Valerie Fox! Nominations open for RIMS 2025 Awards! (Through Jan. 6, 2025) Nominations for the Donald M. Stuart Award RIMS Wildfire Resource Center RIMS Webinars: “Risk Perception and Management: Insights for a Changing Landscape” | Sponsored by Marsh | Nov. 14, 2024 “From AI to the SEC: The Future of D&O Litigation and Regulatory Exposures” | Sponsored by Hub International | Nov. 21, 2024 “The Future of Risk & Compliance: 5 Key Insights for the Modern Leader' | Sponsored by Resolver | Nov. 25, 2024 “Predictive Strategies to Detect Electrical and Machinery Failures” | Sponsored by TUV SUD GRC | Dec. 5, 2024 “Staying Vigilant: 7 Practical Tips for Ongoing Third-Party Risk Monitoring” | Sponsored by OneTrust | Dec. 12, 2024 RIMS.org/Webinars Upcoming Virtual Workshops: Risk Appetite Management Nov. 20‒21 RIMS-CRMP Exam Prep (Virtual)Dec. 17‒18, 2024 | 9:00 am‒4:00 pm EST — Register by Dec. 10. “Applying and Integrating ERM” | Dec. 4‒5 “Captives as an Alternate Risk Financing Technique” | Dec. 17‒18 See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops Related RIMScast Episodes: “Safety and Preparedness in 2024 with National Safety Council CEO Lorraine Martin” “Mitigating the Risks of Catastrophes with Mrunal Pandit of Tata Consumer Products” “Evolving Fire Risks with Ralph Bless” “California Wildfires: Risks, Preparedness, Business Continuity, and the Impact on Insurance Markets” (2020) Sponsored RIMScast Episodes: “Risk Management in a Changing World: A Deep Dive into AXA's 2024 Future Risks Report” | Sponsored by AXA XL (New!) “How Insurance Builds Resilience Against An Active Assailant Attack” | Sponsored by Merrill Herzog “Third-Party and Cyber Risk Management Tips” | Sponsored by Alliant “RMIS Innovation with Archer” | Sponsored by Archer “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer “Alliant's P&C Outlook For 2024” | Sponsored by Alliant “Why Subrogation is the New Arbitration” | Sponsored by Fleet Response “Cyclone Season: Proactive Preparation for Loss Minimization” | Sponsored by Prudent Insurance Brokers Ltd. “Subrogation and the Competitive Advantage” | Sponsored by Fleet Response RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Events, Education, and Services: RIMS Risk Maturity Model® RIMS Events App Apple | Google Play Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information. Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts. Have a question or suggestion? Email: Content@rims.org. Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn. About our guest: Kevin Stein, CEO of Delos Insurance Solutions Social Shareables (Edited For Social Media Use): There are so many different, super-interesting aspects of insurance. — Kevin Stein I have a really optimistic view of the future of wildfire risk. A lot of that has to do with firefighting strategies and resources. The California government has put massive amounts of money into forest management and it's been very effective. — Kevin Stein Sensors can be put in different locations to recognize fire quickly. How fast firefighters get to a wildfire is hugely important in terms of how big the fire will be. Fires that are reached and controlled quickly don't become giant superstorms. — Kevin Stein There is a trend where primary carriers are pulling back. They're making the sound decision for a risk manager who can't understand a peril. This opens up space for specialists like Delos Insurance Solutions to jump in. Other groups will follow. — Kevin Stein

ceo new york spotify california australia power conversations ai master interview education future fall spring data diversity single risk events san diego impact nasa oklahoma awards massachusetts equity climate giant stanford risks property volunteers analytics fires webinars conditions cyber specialist salem northern california hawaiian wildfires app store stein improved historically key takeaways materials c suite marsh practical tips hvac nominations preparedness george mason university specialty new approach resolver certifications changing landscape sensors generalists captives embers california wildfires key insights catastrophes insurers shingles aerospace engineering axa business continuity nbn eastern canada mga alpha centauri rims cal fire risk manager management insights hub international public utilities commission onetrust modern leader ken baker subrogation t v s d forestry service virtual workshops risk management magazine

Valerie Fox, 2024 Donald M. Stuart Award Winner

Play Episode Listen Later Nov 5, 2024 30:44

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society. In this episode, Justin interviews Valerie Fox, the 2024 Donald M. Stuart Award Winner. Valerie and Justin discuss her receiving the Donald M. Stuart Award and what this recognition means to her. Valerie tells how her journey in risk management has evolved over her 42-year career. Valerie has held prominent roles across a diverse range of industries. She shares some highlights and challenges of her career. Valerie remarks on the education opportunities, taking on leadership roles, and networking, that ORIMS and RIMS provided for her that helped her develop and advance in her risk career. She shares details of a long-term international project that stretched her and that she is proud of. Valerie offers her expectations for the future of risk management and how today's students can prepare themselves to be tomorrow's risk leaders. Valerie hopes to continue her student outreach and offer them the knowledge to guide their paths. Listen in for advice on resilience and lifelong learning to keep up with the evolving risk management industry. Key Takeaways: [:01] About RIMS. [:15] About this episode. From RIMS headquarters in New York, I am delighted to be joined by Valerie Fox, the 2024 Donald M. Stuart Award Winner and a RIMS-CRMP holder! [:41] The next RIMS-CRMP Exam Prep will be held with PARIMA virtually on November 14th and 15th. The next RIMS-CRMP-FED Exam Course will be hosted along with George Mason University from December 3rd through the 5th. [:57] Links to these courses can be found on the Certifications page of RIMS.org and through this episode's show notes. [1:04] RIMS Virtual Workshops! Elise Farnham of Illumine Consulting recently joined us here on RIMScast. On December 4th and 5th, she will host Applying and Integrating ERM. On December 17th and 18th, she will host Captives as an Alternate Risk Financing Technique. [1:26] Those are just two of the workshops RIMS offers; we have lots more! Other dates for the Fall and Winter are available on the Virtual Workshops calendar, RIMS.org/virtualworkshops. We've got more important plugs coming during the break. Now, let's get on with the show! [1:44] Interview! The RIMS Ontario Chapter (ORIMS) presented the Donald M. Stuart Award to our guest, Valerie Fox, at the RIMS Canada Conference 2024 in Vancouver. [1:57] Valerie is a CRM holder, a RIMS-CRMP holder, and the former Director of Risk Management and Health and Safety for NPL Canada. She has since retired. [2:14] The Donald M. Stuart Award is widely recognized as Canada's highest honor within the risk management field and since 1979, has celebrated Canadians who have made outstanding contributions to the profession. [2:28] Throughout her 42-year career, Valerie has held prominent leadership roles in risk management for a range of multinational corporations, including Walmart and Wendy's Restaurants of Canada. [2:44] We'll talk a bit about her career, how she sees the risk profession evolving, and why she's so inspired by the next generation of risk management professionals. Donald M. Stuart Award Winner, Valerie Fox, welcome to RIMScast! [3:33] Valerie notes that winning the Donald M. Stuart Award was a very special moment for her. She has a tremendous respect for the history of the Donald M. Stuart Award and the professional values it represents. [4:04] When Valerie was VP of the Ontario RIMS Chapter Board in 2017, she was responsible for the oversight of this award. She enjoyed it so much that she continued to be the presenter of the award for the last seven years. This year, she stepped down from the ORIMS Board. [4:25] When Valerie stepped down from the ORIMS board, her colleagues nominated her for the award. She couldn't be more humbled or appreciative of their recognition and support. To be recognized alongside the people she presented the award to over the years is very special. [5:02] ORIMS accepts nominations from all over the country. It's an award for all of Canada and is overseen by the Ontario Chapter. The nomination process has two stages. [5:21] If a nomination clears the first stage, a total nomination package is submitted with further documentation. The package goes to a panel of evaluators across the country, including risk managers, people on boards, and insurance companies and brokers. [5:44] They evaluate the nominations. The person with the top collective score wins the award. They're looking at the nominees' history with their companies, volunteerism, and the tenets the award represents. It's the Canadian version of RIMS Risk Manager of the Year. [6:36] Valerie's first role as a risk manager was Manager of Contracts and Insurance. She bought insurance, handled claims, and implemented some risk control of targeted risks. [6:56] The job description of a risk manager has evolved immensely and varies greatly from entity to entity, depending on the company's maturity, operations, experiences, losses, and more. [7:16] You could still be hired today as Manager of Contracts and Insurance but you could also be aspiring to be a Chief Risk Officer of a major, multi-national corporation with the responsibility to help them be more resilient and grow. [7:41] Valerie saw the evolution in risk management start very slowly. It has continually ramped up and now is speeding forward. [7:50] Over her career, Valerie had to be willing to delve into new challenges and be prepared to learn and develop new skills and new mitigation strategies and develop broad-based business knowledge. Without that knowledge, it's difficult to assess potential impacts. [8:33] Different industries have different areas of risk focus. Valerie started in the airline industry. A major focus was having a major accident response plan ready. There were challenges of jurisdictional insurance requirements and risk exposures around the world. [9:11] Valerie spent five years in the public sector as a risk manager for a municipality. The focus of public entities is protecting people in public spaces, maintaining critical services, and managing reputation. It includes presenting the right answers. [9:51] Valerie worked in the retail industry in domestic and international markets. On her first day at Walmart Canada, she realized how unprepared she was to deal with health and safety and worker's compensation management responsibilities. Those had been under HR in Canada. [10:13] Working for American companies, she had to get up to speed quickly on those areas of risk. Valerie trained herself on the job. She met with anyone she knew in the industry who was involved in health and safety. She met with people from the boards. [10:42] Valerie spent a lot of time in the stores with the associates to see what their concerns were. She spent time with operations leaders, seeing the processes first-hand to understand the risks and put together programs that fit the culture and the environment of the companies. [11:26] Valerie says retailers today need to do a deep-dive business impact analysis, map out dependencies and processes, and have alternative options to avoid business interruption. As a risk manager, you have to understand that to help businesses come up with the right solutions. [11:55] Valerie reviews a case of having to train people quickly after a buyout. [12:52] Valerie talks about working with a new inexperienced team that she had to take under her wing and teach risk management quickly. In large corporations, you also build company-wide teams and external teams that help you. [13:17] Valerie taught CRM courses at the University of Toronto. Later, she had the pleasure of hiring one of her most enthusiastic students for a risk management position. He now works for another company she is close to and he is doing super well. [13:48] Plug Time! RIMS Webinars! On November 14th, Marsh will present “Risk Perception and Management: Insights for a Changing Landscape”. [13:58] On November 21st, HUB International returns with the fourth installment of their Ready for Tomorrow series, “From AI to the SEC: The Future of D&O Litigation and Regulatory Exposures”. [14:13] On November 25th, Resolver returns to discuss “The Future of Risk & Compliance: 5 Key Insights for the Modern Leader”. [14:22] On December 5th, we have “Predictive Strategies to Detect Electrical and Machinery Failures”, presented by Global Risk Consultants, a TÜV SÜD company. [14:33] On Thursday, December 12th, OneTrust returns to deliver “Staying Vigilant: 7 Practical Tips for Ongoing Third-Party Risk Monitoring” [14:42] More webinars will be announced soon and added to the RIMS.org/webinars page. Go there to register. Registration is complimentary for RIMS members. [15:01] RIMS is now accepting nominations for all awards other than Risk Manager of the Year 2025. The submission deadline is Monday, January 6th, 2025. To receive a RIMS award, all winners must be active members and in good standing. [15:18] The awards are the Diversity, Equity, and Inclusion Chapter Leadership Award, the Harry and Dorothy Goodell Award, the Volunteer of the Year “Heart of RIMS” Award, the Richard W. Bland Memorial Award, the Chapter of the Year Award, the Rising Risk Professional Award, the Risk Management Hall of Fame, and the Cristy Award. [15:56] You can find more information about the awards through the About Us page of RIMS.org or the link in this episode's show notes. I also have a link in the show notes to the nominations page for the Donald M. Stuart Award. Check it out! [16:13] Back to My Interview with 2024 Donald M. Stuart Award Winner, Valerie Fox! [16:33] Valerie was ORIMS President in 2018 and 2019. She also had a couple of terms as Vice President, two terms as Secretary, and more. She is an active ORIMS member and a Director at Large. She intends to continue volunteering, especially with student outreach. [17:28] Justin remembers the wonderful people he worked with when he co-hosted the ORIMS luncheon last year. [17:57] Valerie describes how being involved in RIMS and ORIMS, whether volunteering or participating in regular events, gives you so much to learn both in formal training and networking that greatly helps your career. [18:29] Volunteering on the board gives you leadership development opportunities. Those who step up to do this work are go-getters and prominent professionals who know their jobs. Their ages are from quite young to quite senior. It's a diverse group of leaders. [18:58] You learn a lot about non-profit work and compliance. On the board, Valerie learned a tremendous amount that she has applied elsewhere in her career. You can improve your comfort with public speaking. [20:00] Justin suggests trying stand-up comedy or an improv class three times to develop a foundation of confidence to speak publicly. [20:24] Valerie was on the RIMS Risk Leaders Series. See the link in the show notes. She gave an expansive view of her career and the challenges she overcame using risk management. [19:16] The career accomplishment Valerie is most proud of is with Walmart International. Valerie had to get the risk management process promptly into place and hire a team when Walmart came into Canada in 1994. It was very successful. [21:47] Therefore, Valerie was asked to take a three-year expatriate assignment to work with Walmart's international division as an internal consultant in seven countries where Walmart had recently opened operations. [22:02] She visited each country to work with their leadership teams on insurance brokerage, services, claims, health and safety, food safety, construction, benefits, and whatever they needed. It was tough. It was two-and-a-half years of being far out of her comfort zone. [22:34] At the end of that assignment, she felt like she had made a difference and she had grown as a risk manager and as a person. It was an invaluable experience she is very proud of. [23:01] It was a new way of doing things for Walmart, too. Valerie was a test case. There were some glitches through which Walmart learned and improved its support system for expatriates working around the world. It was an evolution both for Walmart and Valerie. [23:32] Valerie has assisted with RIMS-CRMP workshops in Canada. [24:00] Valerie believes the risk leaders of tomorrow in Canada should take the CRM program and work toward their CRMP certification. There is also a variety of technical training that can help them throughout their careers. [24:18] RIMS has helped Valerie to stay current through seminars and articles. It's extremely important that people have a solid business base. Get out from behind the desk and understand the business and how business is done. [24:47] Going forward, the emerging trend for employers is going to be to look at some of these qualifications as a minimum requirement. Gaining that base knowledge is important. [25:00] Valerie says risk leaders need to focus on the soft skills of team management, social intelligence, communication, and identifying and supporting mental health. Risk management is a people business. Know how to communicate with people and read their reactions. [25:34] Working from home during the pandemic has depleted some opportunities to gain that experience. Future risk leaders need to ensure they have those skills today. [25:59] Valerie is encouraged by the college and university students she has been meeting over the last couple of years of outreach. The students are bright, curious, motivated, and hungry to get out there and make their mark. [26:24] They're comfortable with technology and passionate about the world events that are shaping risks these days. They are the future. She hopes that she can continue to share some tidbits or tribal knowledge that they might find helpful. [26:44] Valerie has concerns about the talent gap as lots of people retire. We need to fill that gap fast. The students she has been seeing indicate to her that the future is bright. [27:01] Justin had the pleasure of attending the McGannon Foundation's closing ceremony for their students. The students are extremely impressive. He feels that we will be seeing them up on stage receiving awards in the not-too-distant future. [27:20] Val, it has been such a pleasure to see you again. I want to congratulate you again on winning the Donald M. Stuart Award in 2024. I look forward to seeing you at more RIMS events. Thank you so much for all you do for ORIMS and RIMS! [27:42] Special thanks again to Valerie Fox for joining us here on RIMScast! It's always a pleasure to speak with her. There is a link to her RIMS Risk Leaders Series interview in this episode's show notes. There is a link to her CRMP Story also in this episode's show notes. [28:02] For more coverage of the RIMS Canada Conference 2024 Awards, check out the October 15th episode of RIMScast, when we were live from Vancouver with Maryam Salmasi. She was the Fred H. Bossons Award Winner for 2024. A link is in this episode's show notes. [28:20] More RIMS Plugs! The RIMS App is available to RIMS members exclusively. Go to the App Store and download the RIMS App with all sorts of RIMS resources and coverage. It's different from the RIMS Events App. Everyone loves the RIMS App! [28:53] You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in our show notes. RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [29:36] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [29:53] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [30:09] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [30:23] Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [30:30] Thank you all for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe! Mentioned in this Episode: RIMS DEI Council RIMS-Certified Risk Management Professional (RIMS-CRMP) RIMS Strategic & Enterprise Risk Center NEW FOR MEMBERS! RIMS Mobile App Hear Valerie on the RIMS Risk Leaders Series RIMS Press Release: RIMS Ontario Chapter Honours Valerie Fox with the 2024 Donald M. Stuart Award RIMS-CRMP Stories — Featuring Valerie Fox! Nominations open for RIMS 2025 Awards! (Through January 6, 2025) Nominations for the Donald M. Stuart Award RIMS Webinars: “Risk Perception and Management: Insights for a Changing Landscape” | Sponsored by Marsh | Nov. 14, 2024 “From AI to the SEC: The Future of D&O Litigation and Regulatory Exposures” | Sponsored by Hub International | Nov. 21, 2024 “The Future of Risk & Compliance: 5 Key Insights for the Modern Leader” | Sponsored by Resolver | Nov. 25, 2024 “Predictive Strategies to Detect Electrical and Machinery Failures” | Sponsored by TÜV SÜD GRC | Dec. 5, 2024 “Staying Vigilant: 7 Practical Tips for Ongoing Third-Party Risk Monitoring” | Sponsored by OneTrust | Dec. 12, 2024 RIMS.org/Webinars Upcoming Virtual Workshops: RIMS-CRMP Exam Prep with PARIMA (Virtual) November 14‒15 | 9:00 am‒4:00 pm SGT — Register by Nov. 7. “Applying and Integrating ERM” | Dec 4‒5 “Captives as an Alternate Risk Financing Technique” | Dec. 17‒18 See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops Related RIMScast Episodes: “Live From Vancouver! with Maryam Salmasi, Fred H. Bossons Award Winner 2024” “300th Episode Spectacular with RIMS CEO Gary LaBranche” “Change Management and Strategy with Jay Kiew, RIMS Canada Conference 2024 Keynote” “DE&I Initiatives with Lilian Vanvieldt-Gray of Alliant Insurance Services” “Julie Bean, 2024 Heart of RIMS Award Winner” Sponsored RIMScast Episodes: “How Insurance Builds Resilience Against An Active Assailant Attack” | Sponsored by Merrill Herzog (New!) “Third-Party and Cyber Risk Management Tips” | Sponsored by Alliant “RMIS Innovation with Archer” | Sponsored by Archer “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer “Alliant's P&C Outlook For 2024” | Sponsored by Alliant “Why Subrogation is the New Arbitration” | Sponsored by Fleet Response “Cyclone Season: Proactive Preparation for Loss Minimization” | Sponsored by Prudent Insurance Brokers Ltd. “Subrogation and the Competitive Advantage” | Sponsored by Fleet Response RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Events, Education, and Services: RIMS Risk Maturity Model® RIMS Events App Apple | Google Play Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information. Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts. Have a question or suggestion? Email: Content@rims.org. Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn. About our guest: Valerie Fox, CRM, RIMS-CRMP, former Director of Risk Management & Health & Safety for NPL Canada Social Shareables (Edited For Social Media Use): Evolution in risk management started very slowly. It has continually ramped up and now it's speeding forward. Over my career, that meant I had to be willing to delve into new challenges and be prepared to learn and develop new skills. — Valerie Fox On the board, I've learned a tremendous amount that I've been able to apply elsewhere in my career. — Valerie Fox It's extremely important that people have a solid business base. Get out there from behind the desk and really understand the business and how business is done. — Valerie Fox Students are comfortable with technology and passionate about the world events that are shaping risks these days. They are the future. I hope that I can continue to share some tidbits or tribal knowledge that they might find helpful. — Valerie Fox

Risk Quantification Through Value-Based Frameworks

Play Episode Listen Later Oct 29, 2024 25:46

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society. In this episode, Justin interviews Trisha Sqrow, of Marsh Advisory, and our Council Vice-Chair 2024, Suzanne Christensen, of Franklin Templeton Investments, and making his debut on RIMScast is Karthick Dalawai, of Penn Mutual Life Insurance Company. Karthick, Suzanne, and Trisha discuss value-based frameworks in terms of benefits, their experience with them, and value metrics. They share the concept of a value-based Enterprise Risk Management (ERM) framework to align risk management activities with the creation of shareholder value. They mention risk quantification methodologies to assess financial and non-financial risks. They explain the use of scenario analysis to tailor risk management practices to your organization's risk appetite and objectives and give ideas on how to get buy-in from the boardroom. Listen in for ways to implement a value-based ERM framework in your organization. Key Takeaways: [:01] About RIMS. [:15] About this episode. From RIMS headquarters in New York, we will be joined by three members of the RIMS Strategic and Enterprise Risk Management Council to discuss risk quantification through a value-based framework. [:43] The RIMS ERM Conference 2024 will be held on November 18th and 19th in Boston. Opening keynote speaker John Hagel recently appeared here on RIMScast. Register at RIMS.org/ERM2024. [:58] We will talk about everything from RMIS and AI to D&O, ESG, the SEC, and various other acronyms. If you are a RIMS-CRMP holder, you can earn recertification points by attending the RIMS ERM Conference 2024! [1:16] For those of you interested in studying for the exam, a pre-conference workshop will be held on-site on November 16th and 17th. Register now; a link is on this page! [1:30] The next RIMS-CRMP Exam Prep will be held with Purima virtually on November 14th and 15th. The next RIMS-CRMP-FED Exam Course will be hosted along with George Mason University from December 3rd through the 5th. [1:45] Links to these courses can be found on the Certifications page of RIMS.org and through this episode's show notes. [1:53] RIMS Virtual Workshops! Elise Farnham of Illumine Consulting recently joined us here on RIMScast. On December 4th and 5th, she will host Applying and Integrating ERM. On December 17th and 18th, she will host Captives as an Alternate Risk Financing Technique. [2:14] Other dates for the Fall and Winter are available on the Virtual Workshops calendar, RIMS.org/virtualworkshops. [2:23] Interview! Returning to the show are Trisha Sqrow, of Marsh Advisory, and our Council Vice-Chair 2024, Suzanne Christensen, of Franklin Templeton Investments, and making his debut on RIMScast is Karthick Dalawai, of Penn Mutual Life Insurance Company. [3:00] These brilliant minds, Trisha, Suzanne, and Karthick, will present the session “Risk Quantification Through Value-Based Frameworks” to kick off Day 2 of the RIMS ERM Conference 2024 on November 19th. [3:15] Today we'll get tips on how to launch a value-based framework, what the benefits and limitations may be, and how to convince your board to buy in. Karthick Dalawai, Trisha Sqrow, and Suzanne Christensen welcome to RIMScast! [4:54] Karthick explains that Enterprise Risk Management in its current form and where it goes from here to enable leaders to make informed decisions tie back to metrics and the quantification of results. [5:22] Doing risk management thematically is good and influential, but anything you don't quantify you can't improve. Risk quantification is essential for a good enterprise risk management program. [5:49] Trisha's risk management path has evolved toward a value-based framework. She suggests an organization could start by measuring its overarching risk appetite, understanding its risks, and putting its ERM framework in place. [6:22] The parameters could be how much financial, regulatory, or strategic risk you want to take. Hone in on what the risk translates to by quantifying the value. [7:03] The metrics may not always be dollar amounts. There may be safety value metrics, or cyber security impacts. There is a way to tie those back to financials in many cases, but you can look at different values. [7:51] Karthick says it's easier to quantify financial risk than intangibles like cyber risk or talent risk. Having a common denominator makes it possible to explain risk so IT, HR, and all departments understand the enterprise risk, not just the risk in their slivers of the organization. [8:58] Defining risk under a value-based framework takes three keys: uncertainty, deviation from the company strategy, and taking the right opportunities to increase value. If you planned to grow 10% and you grew 15%, analyze that opportunity. What was the cost of that benefit? [10:20] Suzanne adds that scenario analysis helps. Why did your growth vary from your planned growth? What do you have to have in place to manage it? With a 15% growth, you'll need more resources and a plan for the logistics. You may need to make a lot of other arrangements. [11:06] You need to think about those things in contingency mode. Scenario analysis does that; it helps you work through those plans. [11:30] Karthick describes the possible limitations of a value-based framework. The common denominator is a financial metric. Executives need to understand what factors contribute to that value. Tying the risk appetite to the value occurs high in the organization. It's all-encompassing. [12:07] You have to break the framework into layers by what it means for the different business units and how they measure business. Rightly implemented, a value-based framework is of great value; otherwise, people might become disconnected from it. [12:37] Suzanne agrees that people might not buy in if the framework is not well-implemented. Suzanne and Karthick discuss avoiding bias and starting with wrong assumptions. [13:02] Karthick believes that gets into the risk culture of the organization. Is it conservative or more aggressive? When you have a quantifiable and measurable risk appetite, some people may tend not to breach it at all. Many times, risk decisions need not be risk-optimized. [13:48] Having a measurable risk metric guides how much risk people can take to add value to the organization, not just to manage the downside. Tie it back to the business metrics through which leaders measure their performance. Having a good manager is a win-win. [14:16] Suzanne adds that weighing the cumulative impact of multiple decisions while figuring out a strategy for the organization helps you think about the risk appetite of the firm and if there is room to take more risk. [14:53] Trisha considers the risk culture of the organization in helping people understand value-based frameworks. There are a lot of conversations to be had with various departments. A financial office does not have the same risks as a manufacturing facility or an airport. [15:28] Work with the people looking at safety metrics and help translate them into dollar amounts, considering insurance and claims. What value does the framework add? [15:45] Help people understand the value-based framework and have conversations around it. How much risk can you take? [16:19] Plug Time! RIMS Webinars! On October 31st, TÜV SÜD GRC discusses “Mastering Property Renewals: Strategies for Success in 2025 with Risk Engineering”. [16:34] On November 4th, I will be hosting a special RIMS Webinar presentation, “Lessons from Veterans on Strategic Risk Leadership”. That session will feature insights and perspectives from risk managers who previously served in the United States Armed Services. [16:53] On November 14th, Marsh will present “Risk Perception and Management: Insights for a Changing Landscape”. [17:00] On November 21st, HUB International returns with the fourth installment of their Ready for Tomorrow series, “From AI to the SEC: The Future of D&O Litigation and Regulatory Exposures”. [17:15] On November 25th, Resolver returns to discuss “The Future of Risk & Compliance: 5 Key Insights for the Modern Leader”. [17:23] On Thursday, December 12th, OneTrust returns to deliver “Staying Vigilant: 7 Practical Tips for Ongoing Third-Party Risk Monitoring” [17:32] More webinars will be announced soon and added to the RIMS.org/webinars page. Go there to register. Registration is complimentary for RIMS members. [17:44] Back to My Interview with Suzanne Christensen, Trisha Sqrow, and Karthick Dalawai. [18:22] Karthick says to ask the executives at your organization if they use the deliverables from ERM in their day-to-day decision-making and how they tie into the metrics. If you get a positive answer, you're in a good spot. If not, a value-based framework is a good solution. [19:00] Every executive business leader manages P&L and understands dollarized values. Value-based frameworks are good tools if they are implemented in the right way. [19:21] Trisha says to consider your impact scoring. That's the beginning of your risk appetite. Work toward getting a common denominator. [19:40] Suzanne comments that to make better, more confident decisions in the organization, and get the executives engaged in the conversation, you want to understand what their tough decisions and challenges are. [20:03] In what would the executives like more transparency and understanding to make their tough strategic or day-to-day decisions? Connect with them where their challenges are as a starting point. That immediately proves value to the organization. [20:41] Trisha and Suzanne have publications discussed in episodes linked in the show notes. Suzanne authored a report on emerging risks and board reporting, “Navigating the Complexities of Emerging Risks”. Trisha co-authored “Developing and Refining Risk Appetite and Tolerance”. [21:21] Suzanne and Karthick will be two of the panelists in the closing general session of the RIMS ERM Conference 2024 on November 19th. That's going to be a forward-looking discussion that will be a lot of fun. [21:57] During that closing session, we're going to give away a registration to RISKWORLD 2025 in Chicago! Everyone should stick around for this session! [22:16] Thank you all so much for joining us today here on RIMScast! [22:25] Special thanks to Trisha Sqrow, Karthick Dalawai, and Suzanne Christensen of the RIMS Strategic and Enterprise Risk Management Council. [22:36] On November 19th, they will kick off Day 2 of the RIMS ERM Conference 2024 in Boston, with a session about Risk Quantification through a Value-based Framework. That will not be the only session they will present, so if you like what you heard, register now at RIMS.org/ERM2024. [22:59] Links to the guests' prior RIMScast interviews and their respective reports are in this episode's show notes. [23:12] More RIMS Plugs! The RIMS ERM Conference 2024 will be held in Boston, Massachusetts on November 18th and 19th. Register today at RIMS.org/ERM2024! [23:27] The RIMS App is available to RIMS members exclusively. Go to the App Store and download the RIMS App with all sorts of RIMS resources and coverage. It's different from the RIMS Events App. Everyone loves the RIMS App! [23:58 ] You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in our show notes. RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [24:40] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [24:57] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [25:12] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [25:26] Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [25:33] Thank you all for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe! Mentioned in this Episode: RIMS ERM Conference 2024 will be in Boston, MA Nov. 18–19 | Register Now RIMS DEI Council RIMS-Certified Risk Management Professional (RIMS-CRMP) RIMS Strategic & Enterprise Risk Center NEW FOR MEMBERS! RIMS Mobile App RIMS Executive Report: “Developing and Refining Risk Appetite and Tolerance” RIMS Professional Report: “Navigating the Complexities of Emerging Risks” RIMS-CRMP Stories — New interview featuring Dan Elliott! Submit Your Nomination for 2025 Risk Manager of the Year — Part I is due on Oct. 31! RIMS Webinars: “Mastering Property Renewals: Strategies for Success in 2025 with Risk Engineering” | Sponsored by Global Risk Consultants, a TÜV SÜD Company | Oct. 31, 2024 “Lessons from Veterans on Strategic Risk Leadership” | Presented by RIMS | Nov. 4, 2024 “Risk Perception and Management: Insights for a Changing Landscape” | Sponsored by Marsh | Nov. 14, 2024 “From AI to the SEC: The Future of D&O Litigation and Regulatory Exposures” | Sponsored by HUB International | Nov. 21, 2024 “The Future of Risk & Compliance: 5 Key Insights for the Modern Leader” | Sponsored by Resolver | Nov. 25, 2024 “Staying Vigilant: 7 Practical Tips for Ongoing Third-Party Risk Monitoring” | Sponsored by OneTrust | Dec. 12, 2024 RIMS.org/Webinars Upcoming Virtual Workshops: RIMS-CRMP Exam Prep with PARIMA (Virtual) | November 14–15, 2024 | 9:00 am–4:00 pm SGT — Register by Nov. 7 “Applying and Integrating ERM” | Dec 4‒5 “Captives as an Alternate Risk Financing Technique” | Dec. 17–18 See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops Related RIMScast Episodes: “Big Shifts with John Hagel, ERM Conference Keynote” “Applying ERM Theory with Elise Farnham” “Maintaining an Award-Winning ERM Program with Michael Zuraw” “On Risk Appetite and Tolerance” with Trisha Sqrow “Emerging Risks and Board Reporting” with Suzanne Christensen Sponsored RIMScast Episodes: “Third-Party and Cyber Risk Management Tips” | Sponsored by Alliant (New!) “RMIS Innovation with Archer” | Sponsored by Archer “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer “Alliant's P&C Outlook For 2024” | Sponsored by Alliant “Why Subrogation is the New Arbitration” | Sponsored by Fleet Response “Cyclone Season: Proactive Preparation for Loss Minimization” | Sponsored by Prudent Insurance Brokers Ltd. “Subrogation and the Competitive Advantage” | Sponsored by Fleet Response “Cyberrisk Outlook 2023” | Sponsored by Alliant “Chemical Industry: How To Succeed Amid Emerging Risks and a Challenging Market” | Sponsored by TÜV SÜD “Insuring the Future of the Environment” | Sponsored by AXA XL “Insights into the Gig Economy and its Contractors” | Sponsored by Zurich “The Importance of Disaster Planning Relationships” | Sponsored by ServiceMaster RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Events, Education, and Services: RIMS Risk Maturity Model® RIMS Events App Apple | Google Play Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information. Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts. Have a question or suggestion? Email: Content@rims.org. Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn. About our guests: Karthick Dalawai, Chief Risk Officer for Penn Mutual Life Insurance Company Trisha Sqrow, Vice President, Consulting Solutions, Marsh Advisory for Marsh USA Inc. Suzanne Christensen, SVP, Head of Enterprise Risk Management for Franklin Templeton Investments Social Shareables (Edited For Social Media Use): Why Enterprise Risk Management exists in its current form and where it goes from here tie back to metrics and the quantification of results to enable leaders to make informed decisions. — Karthick Dalawai Depending on your organization, you might be looking at different values and different types of metrics. Some might be strictly financial. An industry that has significant safety concerns might have a lot of safety value metrics, based on the type of risk. — Trisha Sqrow Scenario analysis helps because you can run through those situations to say if that happens, then what happens? What do we have to have in place to be able to manage through that? With a 15% growth, you'll need more resources and a plan for the logistics. — Suzanne Christensen

Financial Risk Management with Chris Willey of American Eagle FCU

From Vendorship to Partnership

Play Episode Listen Later Oct 22, 2024 35:10

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society. In this episode, Justin interviews Chris Willey of American Eagle FCU. Justin asks Chris how banking and financial risk management has evolved since Chris entered the profession, in the past 15 years after the housing crisis, and in the past two years after the SVB collapse. They talk about Chris's 2023 RIMS ERM Global Award of Distinction, how leadership has reacted to the ERM program, and how the program has changed since last year. Chris explains American Eagle FCU's ERM philosophy, including its nine risk categories. Chris shares her thoughts about what it takes to activate an effective ERM Program today, and how ERM can help improve the banking sector and the risk industry overall. October is Cybersecurity Awareness Month. Chris tells what that means to her. Key Takeaways: [:01] About RIMS. [:15] About this episode. From RIMS headquarters in New York, our guest is Chris Willey, the VP of ERM at American Eagle Financial Credit Union. She is also a recipient of the 2023 RIMS ERM Global Award of Distinction. [:43] The RIMS ERM Conference 2024 will be held on November 18th and 19th in Boston. Opening keynote speaker John Hagel recently appeared here on RIMScast. Register at RIMS.org/ERM2024. [:58] We will talk about everything from RMIS and AI to D&O, ESG, the SEC, and various other acronyms, in addition to future casting and risk quantification. [1:10] RIMS-CRMP holders can earn recertification points by attending the RIMS ERM Conference 2024! For those interested in studying for the exam, a pre-conference workshop will be held on-site on November 16th and 17th. Register now; a link is on this page! [1:34] The next RIMS-CRMP Exam Prep will be held with Purima virtually on November 14th and 15th. The next RIMS-CRMP-FED Exam Course will be hosted along with George Mason University from December 3rd through the 5th. [1:50] Links to these courses can be found on the Certifications page of RIMS.org and through this episode's show notes. [1:57] RIMS Virtual Workshops! Elise Farnham of Illumine Consulting recently joined us here on RIMScast. On December 4th and 5th, she will host Applying and Integrating ERM. On December 17th and 18th, she will host Captives as an Alternate Risk Financing Technique. [2:20] Other dates for the Fall and Winter are available on the Virtual Workshops calendar, RIMS.org/virtualworkshops. [2:28] Interview! My guest today, Chris Willey, is the Vice President of Enterprise Risk Management at American Eagle Financial Credit Union. In 2023, her ERM program received a RIMS ERM Global Award of Distinction. We didn't get to connect last year to discuss it. [2:49] We're here now, and we will learn all about Chris Willey's ERM philosophies, how American Eagle FCU handles certain risks, and what their risk register looks like. We will also get some tips for staying cyber secure, as October is International Cybersecurity Awareness Month. [3:06] Chris Willey, welcome to RIMScast! Congratulations again for your ERM program being one of the honorees of the 2023 RIMS ERM Global Award of Distinction! [3:51] Chris started at the credit union 34 years ago in Internal Audits where she got to see and understand the entire organization. In 1998, the board of directors started a risk management department. Chris applied and got the job. [4:25] At first, they worked on traditional risk management, including insurance and fraud. Over the years, they added responsibilities. ERM was the last piece they added to their risk management repertoire, 14 years ago. [4:56] Around the time of the housing crisis, one of the credit union's high-risk areas, the board asked Chris to create an ERM program. Credit union regulators were also instrumental in starting ERM. While not required, having an ERM program is necessary to understand your risks. [6:26] Chris has one staff member, Theresa, the Assistant Vice President, who helps with all facets of risk management. Chris and Theresa do a lot. Chris says it would be nice to have another person helping them. [7:28] After the Silicon Valley Bank collapsed in March 2023, the interest rate risk and liquidity risk got a lot of attention. American Eagle FCU was on top of it. Their interest rate risk was increasing and the ERM program had already begun taking measures to thwart risk. [8:10] American Eagle had scaled back some of their lending and beefed up their liquidity because of what happened on the West Coast. That helped put them in a great spot. [8:44] The regulators had come down hard on them and American Eagle did a lot of things to prove that they were going to be OK. The regulators are the insurers so wanted to make sure American Eagle had enough liquidity in case something happened like that at the credit union. [9:04] It was a lot of work. The CFO and others in the organization put in additional monitoring tools. That's what the ERM program does. It says, “Hey, we've got a potential issue or higher risk.” It's a call to action to ask, "What are we going to do differently to mitigate the risk?" [9:37] American Eagle's interest rate risk is still trending a little bit higher but it's under control and being monitored. The regulators gave them a great pass last year and are working on this year's audit. [10:12] When the American Eagle FCU ERM program was awarded the 2023 RIMS ERM Award of Distinction, regulators were thrilled. The board of directors was very happy to hear of it at a board meeting. The Risk Council Team was also thrilled and felt they were on the right track. [11:11] The award came at a good time for the ERM program. Since then, American Eagle has had a few new executive leaders. The ERM program team is educating the risk council on what ERM is and the nine risk categories, definitions, KRIs, and what they should keep or change. [12:43] American Eagle is getting to the point of putting new KRIs in place to see where they land with the risk ratings. They are asking if their risk tolerance or appetite should be increased. American Eagle FCU has been risk-averse. You can take calculated risks with an ERM program. [13:41] If the risk gets to be above your expectations, you can try to reel it back to a more manageable level. [14:04] American Eagle FCU is growing in its assets and also in its team members. The ERM program is adding a People Risk category to help create a culture that's engaging. The board of directors is excited to see what that will look like. [14:39] Plug Time! RIMS Webinars! On October 24th, Hub International returns for the fourth installment of their Ready for Tomorrow series, “From AI to the SEC: The Future of D&O Litigation and Regulatory Exposures”. [14:56] On October 31st, TÜV SÜD GRC discusses “Mastering Property Renewals: Strategies for Success in 2025 with Risk Engineering”. On November 4th, I will be hosting a special RIMS Webinar presentation, “Lessons from Veterans on Strategic Risk Leadership”. [15:17] On November 14th, Marsh will present “Risk Perception and Management: Insights for a Changing Landscape”. On Thursday, December 12th, OneTrust returns to deliver “Staying Vigilant: 7 Practical Tips for Ongoing Third-Party Risk Monitoring” [15:43] More webinars will be announced soon and added to the RIMS.org/webinars page. Go there to register. Registration is complimentary for RIMS members. [15:55] There is another webinar you should know about. On October 22, 2024 at 1:00 p.m. ET. I will be moderating for my friends at ex judicata “If I Leave the Law — A Webcast Series: Landing a Nonlegal Job in Insurance Industry: Risk Management, Brokerage, Claims, & Advisory”. [16:20] Other panelists include leaders from Lockton, Berkshire Hathaway Specialty Insurance, and our friend from the RIMS Public Policy Committee and the RIMS Detroit Chapter, Lynn Haley Pilarski, who works at GM. The link is in this episode's show notes. [16:41] This is a complimentary webinar and it is a chance for you to invite your friends who are in the legal profession, looking to transition to another role, to check out risk management and see what it's all about. The link is in this episode's notes. [16:58] Back to My Interview with Chris Willey of American Eagle FCU! The nine risk categories of American Eagle's ERM program are credit risk, interest rate risk, liquidity risk, transaction risk, compliance risk, concentration risk, strategic risk, reputation risk, and cyber risk. [17:44] American Eagle FCU started with the seven NCUA risks, and as cybercrime became prevalent, they added a category for cyber risk. When NCUA sent a letter on concentration risk, American Eagle FCU added a category for concentration risk. The people risk is upcoming. [18:32] Now all risks are counted equally, but they may start looking at weighted averages. That is still TBD. [19:25] American Eagle FCU has from 335 to 350 team members. The credit union is state-charted in Connecticut. They have members in Massachusetts but no branches in that state. They have no plans to charter in other states. [20:35] American Eagle FCU is trying to manage everything with a balanced approach, taking on more risk than before, and moving toward the center of the risk spectrum. The initiatives of their strategic plan involve a certain amount of risk and it will be OK. [21:34] To start an ERM program from scratch in 2024 you need executive buy-in. The tone from the top is important. American Eagle FCU started at the management level and once it was running well, they brought the board of directors into it. [22:01] Chris explains how strategic initiatives, projects, budgets, finances, and reputation were KRI measures that were reported to the board twice a year. [22:52] Two of the three 2023 honorees of distinction, American Eagle FCU and Sterling Bank and Trust, are in the banking sector, which speaks to what ERM can do for banking. [23:21] With interest rates as they are, it's a good idea for a bank to have an ERM program to help navigate these times, whether interest rates are going up or down. Risk management is very basic to every financial institution, whether or not it is ERM. [24:36] Justin remembers that there was no risk manager at Silicon Valley Bank. RIMS believes that every organization, regardless of its size, should have a dedicated risk professional. Chris thought at the time there were going to be a lot of risk management positions opening up. [25:36] It is prudent to have a risk professional. They bring insight to your thinking that you may never have considered. The American Eagle FCU ERM program uses Key Risk Indicators. You want leading KRIs to pinpoint problems that are up and coming. Look forward, not back. [26:29] ERM can help the risk profession greatly. In the cyber area, everyone has data they need to protect. If you have an ERM program looking at some of the risks in the cyber area, you might be able to create a better environment and protect against all the threats out there. [27:08] Threats are not going to stop. They will continue to get worse. American Eagle ERM makes decisions based on its ERM program. They do business-level risk assessments to help business owners understand how to stay within their risk tolerance level. [27:51] ERM is language and knowledge from which every organization can benefit. [27:57] October is Cybersecurity Awareness Month. American Eagle FCU has participated in Cybersecurity Awareness Month for over a decade to educate team members on all kinds of cybersecurity issues and threats. [28:38] This year, the theme is Willy Wonka, with cyber security videos and activities for interactive learning. They issue their security training for the year for all team members. They also educate members with tips on social media, their newsletter, and their website. [29:45] American Eagle FCU is holding a fraud symposium for members. October at American Eagle FCU is a fun time. The CFO dresses as WIlly Wonka and the ERM team members are Oompa Loompas. They do short videos throughout the month about what's coming up. [31:41] Chris, it is wonderful to see you. I appreciate all your time and your wonderful insight. It speaks to the banking sector and the broader risk community. There's a lot that our listeners can learn from this episode. Congratulations again on the 2023 RIMS ERM Award of Distinction! [32:09] Special thanks again to Chris Willey of American Eagle FCU for joining us here on RIMScast! Check out the episode's show notes for more resources about cybersecurity and the 10 risks we discussed during the interview. [32:24] More RIMS Plugs! The RIMS ERM Conference 2024 will be held in Boston, Massachusetts on November 18th and 19th. Register today at RIMS.org/ERM2024! [32:40] The RIMS App is available to RIMS members exclusively. Go to the App Store and download the RIMS App with all sorts of RIMS resources and coverage. It's different from the RIMS Events App. Everyone loves the RIMS App! [33:13] You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in our show notes. RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [33:58] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [34:15] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [34:32] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [34:46] Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [34:54] Thank you all for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe! Mentioned in this Episode: RIMS ERM Conference 2024 will be in Boston, MA Nov. 18‒19 | Register Now RIMS DEI Council RIMS-Certified Risk Management Professional (RIMS-CRMP) RIMS Strategic & Enterprise Risk Center NEW FOR MEMBERS! RIMS Mobile App The Strategic and Enterprise Risk Center RIMS-CRMP Stories — New interview featuring Dan Elliott! Submit Your Nomination for 2025 Risk Manager of the Year — Part I is due on Oct. 31! International Cybersecurity Awareness Month RIMS Webinars: “If I Leave the Law — A Webcast Series: Landing a Nonlegal Job in Insurance Industry: Risk Management, Brokerage, Claims, & Advisory” | Presented by ex judicata | Oct. 22, 2024 “From AI to the SEC: The Future of D&O Litigation and Regulatory Exposures” | Sponsored by Hub International | Oct. 24, 2024 “Mastering Property Renewals: Strategies for Success in 2025 with Risk Engineering” | Sponsored by Global Risk Consultants, a TÜV SÜD Company | Oct. 31, 2024 “Lessons from Veterans on Strategic Risk Leadership” | Presented by RIMS | Nov. 4, 2024 “Risk Perception and Management: Insights for a Changing Landscape” | Sponsored by Marsh | Nov. 14, 2024 “Staying Vigilant: 7 Practical Tips for Ongoing Third-Party Risk Monitoring” | Sponsored by OneTrust | Dec. 12, 2024 RIMS.org/Webinars Upcoming Virtual Workshops: RIMS-CRMP Exam Prep with PARIMA (Virtual) November 14‒15, 2024 | 9:00 am‒4:00 pm SGT — Register by Nov. 7. Applying and Integrating ERM | Dec 4‒5 Captives as an Alternate Risk Financing Technique | Dec. 17‒18 See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops Related RIMScast Episodes: “Big Shifts with John Hagel, ERM Conference Keynote” “Applying ERM Theory with Elise Farnham” “Maintaining an Award-Winning ERM Program with Michael Zuraw” Sponsored RIMScast Episodes: “RMIS Innovation with Archer” | Sponsored by Archer (New!) “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich (New!) “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer “Alliant's P&C Outlook For 2024” | Sponsored by Alliant “Why Subrogation is the New Arbitration” | Sponsored by Fleet Response “Cyclone Season: Proactive Preparation for Loss Minimization” | Sponsored by Prudent Insurance Brokers Ltd. “Subrogation and the Competitive Advantage” | Sponsored by Fleet Response “Cyberrisk Outlook 2023” | Sponsored by Alliant “Chemical Industry: How To Succeed Amid Emerging Risks and a Challenging Market” | Sponsored by TÜV SÜD “Insuring the Future of the Environment” | Sponsored by AXA XL “Insights into the Gig Economy and its Contractors” | Sponsored by Zurich “The Importance of Disaster Planning Relationships” | Sponsored by ServiceMaster RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Events, Education, and Services: RIMS Risk Maturity Model® RIMS Events App Apple | Google Play Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information. Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts. Have a question or suggestion? Email: Content@rims.org. Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn. About our guest: Chris Willey, VP of Enterprise Risk Management at American Eagle Financial Credit Union The American Eagle FCU ERM top risk categories: Credit Risk Interest Rate Risk Liquidity Risk Transaction Risk Compliance Risk Concentration Risk Strategic Risk Reputation Risk Cyber Risk Coming soon: People Risk Social Shareables (Edited For Social Media Use): Our CFO and others in our organization put in additional monitoring tools. That's what the ERM Program does. It says, “Hey, we've got a potential issue or higher risk.” It's a call to action to ask, "What are we going to do differently to mitigate the risk?" — Chris Willey It's hard to benchmark one ERM Program to the next. It's different, based on your risk tolerances and the way you run your business. — Chris Willey If we want to grow, give back to the community, and do all the initiatives we would like to with our strategic plan, we are going to have to take more risk, and it's going to be OK. — Chris Willey Threats are not going to stop. They are going to continue and get worse. We make decisions based on our ERM program. We do business-level risk assessments and get the business owners involved so they understand what their tolerance levels are. — Chris Willey

new york spotify success trust power conversations ai interview education lessons future fall data vice president risk veterans massachusetts threats connecticut gm register credit west coast sec congratulations analytics cfo claims esg app store key takeaways materials c suite marsh risk management willy wonka silicon valley bank practical tips distinction advisory george mason university new approach gig economy tbd svb certifications brokerage changing landscape erm captives assistant vice president oompa loompas kri american eagle cybersecurity awareness month rims willey risk manager financial risk enterprise risk management management insights lockton hub international john hagel ncua onetrust subrogation virtual workshops dan elliott risk management magazine

Value-Driven Sales: From Frameworks to the Field with OneTrust, Freshworks, and Redhat

Play Episode Listen Later Oct 8, 2024 38:49

In today's competitive B2B market, simply ‘having a sales process' isn't enough. If you don't obsess over a value-based customer journey that translates from the C-suite down to day-to-day conversations in the field, you'll miss targets.To consistently win, the best leaders are driving a value-centric approach that makes it easy for front-line sellers and managers to build trust and strong relationships with potential customers.

sales field driven b2b frameworks red hat freshworks onetrust

Keeping Up with AI Regulations in a New Age of Data Privacy - with Stephanie McReynolds of OneTrust

Artificial Intelligence in Industry with Daniel Faggella

Play Episode Listen Later Sep 30, 2024 15:01

Today's guest is Stephanie McReynolds, Vice President of Product and Portfolio Marketing at OneTrust. OneTrust is a security and privacy platform provider with over 12,000 employees and a $5 billion valuation established to address the growing need for compliance with emerging internet privacy regulations and laws. Stephanie joins us on the program today to delve into the barriers businesses face in AI adoption and the critical data challenges that need to be addressed to successfully implement AI systems. She shares insights on the recent EU AI Act that came into effect on August 2, 2024, and what businesses must consider to comply with these new regulations. This episode is sponsored by OneTrust. To learn more about Emerj Media and how to reach the Emerj audience, visit emerj.com/ad1.

ai vice president product new age keeping up data privacy eu ai act mcreynolds ai regulations onetrust emerj portfolio marketing

Revolutionizing Privacy: Automation, AI, and OneTrust's Innovative Approach

She Said Privacy/He Said Security

Play Episode Listen Later Jun 13, 2024 34:24

Kabir Barday's career journey illustrates the power of innovation in privacy. As the Founder, CEO, and Chairman of OneTrust, he has transformed the landscape of privacy automation. He holds a Fellow of Information Privacy with the IAPP, the highest designation of a privacy professional, and is a Henry Crown Fellow at the Aspen Institute. With a BS in Computer Science from the Georgia Institute of Technology, where he serves on the Georgia Tech Advisory Board (GTAB), Kabir continues to lead OneTrust in setting new standards for privacy automation and responsible AI. In this episode… Many companies struggle with responsible use of data, AI, and creating privacy programs. From ethical data use to complying with evolving privacy laws and using new AI tools, it can be challenging for companies, especially with manual processes. How can businesses and privacy professionals ease the burden of manual privacy work and keep up with regulations? Trust has become a fundamental societal trend, so businesses must facilitate trusted interactions with customers and stakeholders by embedding privacy controls into the user experience. Fortunately, there is OneTrust, the company revolutionizing responsible use of data, AI, and privacy management with its proprietary software that automates privacy processes, helps organizations comply with regulations, and builds trust with customers. Kabir Bardy, Founder, CEO, and Chairman of the Board at OneTrust, joins Jodi and Justin Daniels on this week's episode of She Said Privacy/He Said Security to discuss OneTrust's innovative approach to privacy, automation, and AI. Kabir shares AI and privacy trends from Trust Week 2024, how OneTrust champions responsible use of data and AI, and how companies can evolve their privacy programs at various maturity levels.

ceo founders trust ai technology board bs fellow privacy automation innovative computer science revolutionizing aspen institute georgia institute iapp henry crown fellow onetrust information privacy

Ditch Your Budget: Unconventional Frameworks for Driving Results, With Guido Torrini of OneTrust

Run The Numbers

Play Episode Listen Later May 23, 2024 54:59

In this episode, CJ interviews Guido Torrini, CFO of OneTrust and former CFO of Celonis, who has played a crucial role in shaping finance strategy and operations at two successful pre-IPO companies. Guido shares profound insights into managing his finance team more like an agile tech organization than a traditional planning function. He explains why he doesn't believe in budgets, breaks down the V2MOM framework essential to his team's success, and sheds light on how he ties company priorities back to the budgeting process. Additionally, Guido and CJ discuss the qualities that differentiate wartime and peacetime leaders. Guido also explains what he means when he says he wants his finance teams to make the news, not just report it, and shares wisdom on riding waves both professionally and as a company. If you're looking for an ERP head to NetSuite: https://netsuite.com/metrics and get a customized KPI checklist.—SPONSORS:NetSuite provides financial software for all your business needs. More than 37,000 thousand companies have already upgraded to NetSuite, gaining visibility and control over their financials, inventory, HR, eCommerce, and more. If you're looking for an ERP platform ✅ NetSuite: https://netsuite.com/metrics and get a customized KPI checklist. Maxio is the only billing and financial operations platform that was purpose built for B2B SaaS. They're helping SaaS finance teams automate billing and revenue recognition, manage collections and payments, and put together investor grade reporting packages.

Ep. 376 - COO, Transcend, Kate Parker

Second in Command: The Chief Behind the Chief

Play Episode Listen Later Apr 23, 2024 39:24

In today's episode of the Second in Command podcast, Cameron is joined by Kate Parker, COO of the data privacy infrastructure company Transcend, as she shares insights into her professional journey and the evolution of Transcend. Kate discusses the unique challenges and strategies of operating within the data privacy sector, particularly highlighting the company's innovative approach to handling user data at the code layer. This technology-centric focus, she explains, allows for increased resource efficiency and improved compliance, which are critical as data privacy regulations continue to intensify globally. Her prior experiences at Google and Uber shaped her understanding of the interplay between regulatory frameworks and technology, making her a pivotal figure in guiding Transcend's mission.During the conversation, Kate elaborates on Transcend's competitive strategy, particularly against the established player OneTrust. She emphasizes the importance of technological superiority and customer-centric product development, which have been instrumental in differentiating Transcend in the marketplace. This strategy not only positions Transcend as a next-generation platform in the data privacy industry but also aligns with their goal to meet the rapidly evolving needs of global brands concerning data privacy.Kate also reflects on her personal growth and the operational adjustments required in transitioning from large corporations like Google and Uber to a startup environment. She notes the importance of strategic clarity and resource allocation in smaller, growth-oriented companies. Kate shares anecdotes from her past roles, highlighting how her experiences in global markets and crisis communications have informed her leadership at Transcend. The episode not only provides a deep dive into Transcend's strategic operations but also showcases Kate's leadership philosophy, deeply influenced by her background in competitive athletics and her commitment to integrity and problem-solving in business practices.Enjoy!In This Episode You'll Learn:How Kate leverages her experience at companies like Google and Uber to drive Transcend's mission in the data privacy sector. (0:00)The concept of the "bar raising program" used at Transcend, originally inspired by practices at Uber, which helps ensure that new hires are better than at least half of the existing team members, thereby continuously improving team quality and performance. (9:36)How Transcend's focus on customer feedback and technological innovation enables them to compete against established players like OneTrust, and why being a technology-first platform is crucial in the data privacy industry.(20:14)The significance of clear communication in leadership roles at tech companies, which aids in aligning internal strategies and enhancing decision-making processes. (25:17)The lessons Kate learned from global exposure at Google and Uber, and how adopting a perspective that anticipates differences across markets can lead to more effective business strategies. (28:12)The challenges of transitioning from large corporations to a startup environment, focusing on strategic clarity and effective resource use, critical for navigating the early stages of company growth. (33:00)How maintaining a consistent set of personal values helps Kate navigate bureaucracy and maintain focus on strategic goals. (35:17)And much more...Resources:Connect with Kate: Website | LinkedInConnect with Cameron:

google uber coo command transcend resources connect onetrust kate parker

Week in Review: German Webex gaffe, Google engineer indicted, Cloudflare's AI firewall

Play Episode Listen Later Mar 8, 2024 26:06

Link to blog post This week's Cyber Security Headlines – Week in Review is hosted by Rich Stroffolino with guest David Cross, SVP/CISO, Oracle. Also check out David's travel blog, DavidCrossTravels.com Thanks to our show sponsor, Conveyor Conveyor is the AI security review automation platform helping infosec teams automate everything from securely sharing a SOC 2 to one-click autofilling security questionnaires in OneTrust so you can spend almost zero time on the manual tasks that make you want to throw your computer out the window. Teams are finding in a free proof of concept that our AI is better than the rest. Learn more at www.conveyor.com. Mention this podcast for 5 free questionnaire credits when you purchase an Enterprise plan. All links and the video of this episode can be found on CISO Series.com

ai german engineers oracle enterprise indicted soc firewalls cloudflare gaffes webex david cross google engineer onetrust ciso series rich stroffolino

FlipperZero attacks Teslas, Google engineer indicted, PetSmart attack warning

Play Episode Listen Later Mar 8, 2024 6:44

Flipper Zero WiFi attack can unlock and steal Tesla cars Former Google engineer indicted for stealing AI secrets for Chinese companies PetSmart warns customers of credential stuffing attack Thanks to today's episode sponsor, Conveyor Conveyor is the AI security review automation platform helping infosec teams automate everything from securely sharing a SOC 2 to one-click autofilling security questionnaires in OneTrust so you can spend almost zero time on the manual tasks that make you want to throw your computer out the window. Teams are finding in a free proof of concept that our AI is better than the rest. Learn more at www.conveyor.com. Mention this podcast for 5 free questionnaire credits when you purchase an Enterprise plan. For the stories behind the headlines, head to CISOseries.com.

ai chinese tesla engineers attacks enterprise indicted soc petsmart former google google engineer onetrust ciso series

North Korea semiconductor hacks, ALPHV goes dark, China AI vouchers

ai china hacks north korea enterprise semiconductors vouchers conveyor onetrust alphv

Play Episode Listen Later Mar 5, 2024 6:52

North Korea targets semiconductor industry ALPHV infrastructure goes dark China to offer computing vouchers to AI startups Thanks to today's episode sponsor, Conveyor AI is getting pretty smart so you shouldn't settle for mediocre security questionnaire automation software that only generates the right answer 20 to 50 percent of the time or have to wait a day for the vendor's team to check the answers. Conveyor's security questionnaire automation tool not only boasts industry leading AI accuracy reducing time spent on security reviews by 80%, but now also autofills in OneTrust portal questionnaires with a single click. Trying a proof of concept with your own data is always free. Learn more at www.conveyor.com. Mention this podcast for 5 free questionnaire credits when you purchase an Enterprise plan.

NSO code verdict, Change Healthcare fallout, law firm breach

Play Episode Listen Later Mar 4, 2024 8:02

NSO Group to ordered to give Pegasus code to WhatsApp Change Healthcare confirms BlackCat, Schumer asks for aid Law firm announces data breach affecting 325,000 people Thanks to today's episode sponsor, Conveyor We've got a returning sponsor this week – Conveyor. They're the AI security review automation platform helping infosec teams automate everything from securely sharing a SOC 2 to one-click autofilling security questionnaires in OneTrust so you can spend almost zero time on the manual tasks that make you want to throw your computer out the window. Teams are finding in a free proof of concept that their AI is better than the rest. Learn more at www.conveyor.com. Mention this podcast for 5 free questionnaire credits when you purchase an Enterprise plan. For the stories behind the headlines, head to CISOseries.com.

ai law code fallout enterprise verdict breach pegasus law firms black cat schumer soc nso group change healthcare conveyor onetrust ciso series

LockBit's thwarted upgrade, AT&T's massive outage, Change Healthcare cyberattack

Play Episode Listen Later Feb 23, 2024 9:58

LockBit was building next gen encryptor before takedown Thousands of wireless customers suffer outage Prescription delays due to Change Healthcare cyberattack Thanks to today's episode sponsor, Conveyor Conveyor, the security questionnaire automation software one of their customers dubbed “my favorite security tool of the year”, is now even better. They've upgraded our browser extension for portal-based questionnaires and it can now autofill OneTrust portal questionnaires in one click. You can test the AI in a free proof of concept at www.conveyor.com. Mention this podcast for 5 free questionnaire credits when you purchase an Enterprise plan. Get the stories behind the headlines at CISOSeries.com

ai massive thousands upgrade enterprise prescription cyberattacks outage thwarted change healthcare lockbit onetrust ciso series

Week in Review: LockBit gets bitten, airline bot gaffe, exploding car keys

Play Episode Listen Later Feb 23, 2024 26:00

Link to blog post This week's Cyber Security Headlines – Week in Review is hosted by Rich Stroffolino with guest Thom Langford, CISO, Velonetic Thanks to our show sponsor, Conveyor Conveyor AI is so good, it can now autofill OneTrust portal questionnaires in one click. Yes, we've been talking about it all week. Conveyor's security questionnaire automation tool not only boasts industry leading AI accuracy, but now fills in One Trust portals with a single click. Trying a proof of concept with your own data is always free. Learn more at www.conveyor.com. Mention this podcast for 5 free questionnaire credits when you purchase an Enterprise plan. All links and the video of this episode can be found on CISO Series.com

ai enterprise bots airlines exploding bitten ciso gaffes conveyor lockbit car keys onetrust ciso series rich stroffolino

LockBit gang doesn't keep its word, the LockBit bounty, White House tackles U.S. maritime threats

Play Episode Listen Later Feb 22, 2024 9:01

Thanks to today's episode sponsor, Conveyor Happy Thursday. Are you tired of us talking about how Conveyor's AI can now autofill OneTrust security questionnaires in one-click? Well, we'll stop talking about it if you come talk to them. Ready to give the market leading AI for security questionnaires a spin? Try a free proof of concept by booking a demo at www.conveyor.com. And mention this podcast for 5 free questionnaire credits when you purchase an Enterprise plan. Get the stories behind the headlines at CISOSeries.com

ai white house threats gang enterprise bounty tackles maritime conveyor lockbit onetrust ciso series

LockBit update, Signal usernames, NSA Cyber Director retires

Play Episode Listen Later Feb 21, 2024 7:28

LockBit takedown update Signal now lets users keep phone numbers private NSA Cybersecurity Director Rob Joyce to retire Thanks to today's episode sponsor, Conveyor No more portal scaries. Conveyor just launched AI autofill of OneTrust portal questionnaires. That means no more clicking question-by-question to copy-paste each answer when a customer sends you a OneTrust security questionnaire. Conveyor's AI will read and autofill the whole page for you. Trying a proof of concept with your own data is always free. Learn more at www.conveyor.com. Mention this podcast for 5 free questionnaire credits when you purchase an Enterprise plan. Get the stories behind the headlines at CISOSeries.com

director ai enterprise cyber signal retires conveyor lockbit usernames onetrust ciso series

LockBit disrupted, Cactus leaks Schneider data, ALPHV claims financial attacks

Play Episode Listen Later Feb 20, 2024 7:44

LockBit disrupted by global police operation Cactus leaks Schneider Electric data on dark web ALPHV gang takes credit for LoanDepot, Prudential attacks Thanks to today's episode sponsor, Conveyor Conveyor, the security questionnaire automation software one of our customers dubbed “my favorite security tool of the year”, is now even better. They've upgraded their browser extension for portal-based questionnaires and it can now autofill OneTrust portal questionnaires in one click. You can test the AI in a free proof of concept at www.conveyor.com. Mention this podcast for 5 free questionnaire credits when you purchase an Enterprise plan. Get the stories behind the headlines at CISOSeries.com

ai data financial attacks enterprise claims leaks schneider cactus disrupted prudential schneider electric lockbit loandepot onetrust alphv ciso series

Chrome protects home, Zeus mastermind guilty, airline chatbot gaffe

Play Episode Listen Later Feb 19, 2024 7:59

Google Chrome feature blocks attacks against home networks Mastermind behind Zeus and IcedID malware pleads guilty Air Canada must honor refund invented by its chatbot, says court Thanks to today's episode sponsor, Conveyor Conveyor AI is so good, it can now autofill OneTrust portal questionnaires in one click. Yes, you heard us right. Conveyor's security questionnaire automation tool not only boasts industry leading AI accuracy, but now fills in One Trust portals with a single click. Trying a proof of concept with your own data is always free. Learn more at www.conveyor.com. Mention this podcast for 5 free questionnaire credits when you purchase an Enterprise plan. Get the stories behind the headlines at CISOSeries.com

ai guilty enterprise mastermind airlines zeus chatbots chrome protects google chrome gaffes air canada conveyor onetrust ciso series

The Tylenol murders and the trust recovery

Play Episode Listen Later Nov 23, 2023 28:04

Over three days in the fall of 1982, seven healthy people in the Chicago area died suddenly. At first, medical examiners were baffled but soon realized all the victims had taken Extra-Strength Tylenol capsules. Public trust in the medication vanished overnight. Johnson & Johnson, the makers of Tylenol, had to act fast if they wanted to save lives and their product.This season we've been sharing stories about companies and organizations that made mistakes and lost public trust. In this episode, we're looking at a company that did nothing wrong but had to find a way through a crisis to rebuild trust. Veteran Chicago news reporter Phil Rogers recalls how the Tylenol Murders terrified the nation and how Johnson & Johnson managed the crisis. OneTrust's Chief Trust Architect, Andrew Clearwater, examines how Johnson & Johnson defied the odds and actually strengthened trust in their brand.

The privacy breakdown that betrayed a nation

Play Episode Listen Later Nov 9, 2023 28:16

In the early 1990s, Carletta Tilousi was one of hundreds of people from the Havasupai Nation who gave blood samples to Arizona State University researchers. They hoped to discover why type 2 diabetes was an epidemic in their remote community in the Grand Canyon. The Havasupai never did get any answers about diabetes, and for over a decade they had no idea their blood samples were being used by other researchers for projects that had nothing to do with diabetes. Many companies collect personal data - names, birthdays, interests, payment information, and geolocation. But there's no data more private and sensitive than biological data. So what happens when that information is used without consent? Carletta recalls the day she found out the tribe's samples were being used without consent, the anguish the research caused, and how the Havasupai fought to bring their blood back home. Linda Thielova, OneTrust's Global Data Protection Officer and Head of Privacy Centre of Excellence, explains why the Havasupai's story is no ordinary privacy violation, and how organizations can build trust-driven relationships around data.

head trust business technology data excellence indigenous privacy lawsuit arizona state university grand canyon betrayed informed consent havasupai onetrust biodata shalene gupta carletta

The missing data that doomed Pearl Harbor

Play Episode Listen Later Oct 26, 2023 29:47

On December 7, 1941, Japan attacked Pearl Harbor, drawing America into World War II. Admiral Husband Kimmel, a decorated veteran and commander of the US naval fleet in Hawaii, was completely caught off guard. But it didn't have to be a surprise. How did the US forces at Pearl Harbor miss the critical warning signs? Mismanagement of important intelligence data played a significant role.Companies run on data. It's the backbone that allows them to understand their customers, make informed decisions, and see the big picture. But what happens when you don't know what data you have, where it is, or how to access it?Steve Twomey, author of Countdown to Pearl Harbor: The Twelve Days to the Attack, explains why the US forces at Pearl Harbor were unprepared for the attack, and Scott Bridgen, former Global GTM & Strategy Lead-GRC & Integrated Risk at OneTrust, explains why

Blowing the whistle on the Space Shuttle Challenger disaster

Play Episode Listen Later Oct 12, 2023 28:04

In 1986, Allan McDonald was the head of the Space Shuttle Solid Rocket Motor program at Morton Thiokol, the company that built the rocket boosters for NASA's Challenger space shuttle. Allan warned NASA management that the Space Shuttle Challenger was at risk of exploding. They didn't listen and the world watched the disaster unfold on their TV screens. There's a fine balance between getting things done and getting them done the right way. Every business has deadlines, technical hurdles, and contractual pressures to consider. But what happens when you create an environment that prevents people from sharing ideas and concerns?James R. Hansen, author of Truth, Lies and O-Rings: Inside the Space Shuttle Challenger Disaster, tells Allan's story, and Jisha Dymond, OneTrust's Chief Ethics and Compliance Officer, explains how NASA's workplace culture contributed to the disaster.

Operations at Enterprise Scale - Paul Wilson

RevOps FM

Play Episode Listen Later Oct 8, 2023 52:22 Transcription Available

Operations can be difficult in organizations of any size, but in large companies, there are special challenges. What does it take to succeed as an ops leader in the world's biggest enterprises? Today's guest is a former marketing ops leader from Marketo, Adobe, Slack, and Salesforce. He delivers a master class on navigating enterprise complexity. Thanks to Our SponsorMany thanks to the sponsor of this episode - Knak. If you don't know them (you should), Knak is an amazing email and landing page builder that integrates directly with your marketing automation platform. You set the brand guidelines and then give your users a building experience that's slick, modern and beautiful. When they're done, everything goes to your MAP at the push of a button. What's more, it supports global teams, approval workflows, and it's got your integrations. Click the link below to get a special offer just for my listeners. Try Knak About Today's Guest Paul Wilson has been a sales and marketing leader, consultant, and marketing operations executive at some of the largest companies in the world, including Marketo, Adobe, Slack, Salesforce, and OneTrust. Today he is the CEO of GTM Systems. From Paul's LinkedIn: "GTM Systems is dedicated to reinventing the intersection of marketing, sales, and customer success operations into a unified go-to-market operations framework."https://www.linkedin.com/in/pwtoday/Key Topics[00:00] - Introduction[01:24] - Which type of work/company size has been most rewarding for Paul. Enjoyment from working with people to solve challenges. [03:54] - What to do when joining a new enterprise. Establishing the mandate of the role and what resources you have. [05:54] - The role of marketing ops in the enterprise. Important distinctions between MOPs and Sales Ops. Lack of sandbox environments in the MarTech stack creating greater risk. Everything is in production. Marketers are reliant on their tools to deliver experiences and are more impacted by issues.[09:00] - Why we can't we have sandboxes in MarTech. Possible perception of finance that this is less critical. Proximity of CRM to IT. Growing distinction between operations and technology in many companies. Business Systems / IT teams absorbing sales tech. [16:09] - Relationship between marketing operations and marketing strategy. The right way to relate to stakeholders. Need for campaign engineering and MOPS to have a voice in marketing planning discussions. Analogy to a structural engineer in discussions of building construction.[23:50] - The biggest changes someone should expect moving from a smaller org to an enterprise company. Big companies don't move quickly. Importance of establishing relationships with navigators who can teach you. The experience taught Paul how to communicate effort, developing tiered messaging for different levels of the organization. [36:28] - Inevitability of dysfunction in an enterprise. Will all enterprises approach being a real-life Dilbert strip? Some dysfunction comes with the territory. [40:21] - The coolest/most complex projects are in enterprise. Paul's experience doing large projects and the thrill they bring.[43:04] - Is Paul a lucky charm for M&A? [43:41] - The implications of AI be for marketing. Justin sees some benefit as a convenience / efficiency tool but is skeptical of generative capabilities. Paul believes AI will be revolutionary, but we are still in the "dot-matrix" phase. Discussion of ethical concerns. [48:56] - Paul's new firm, GTM Systems.Learn MoreVisit the RevOps FM Substack for our weekly newsletter: Newsletter

The safety shortcuts that sank a steamboat company

The Influential Communicator

Play Episode Listen Later Sep 28, 2023 26:06

In 1904, a fire broke out on a steamboat full of families enjoying a ride along New York City's East River. The panicked passengers quickly discovered they had an even bigger problem on their hands - the ship's life preservers. The safety equipment turned an emergency into a catastrophe. When you run a business, you build relationships with other businesses. They become your vendors and suppliers. But what happens when these third parties make decisions that put your customers and your business at risk?We talk with Edward T. O'Donnell, author of Ship Ablaze: The Tragedy of the Steamboat General Slocum, and Matt Moog, General Manager of Third Party Risk Management at OneTrust, to find out how an untrustworthy vendor can sink your brand and your business.

[EP.87] How to Create Unforgettable Client Experiences Using Storytelling with Maggie Callahan of OneTrust

Play Episode Listen Later Sep 26, 2023 37:06

How to Create Unforgettable Client Experiences Using Storytelling with Maggie Callahan of OneTrust; When it comes to leaving a lasting impact, it's all about being human… True connections are forged in moments of authenticity, creating memories that linger… And when your client experiences are infused with the essence of being human, the impact is immeasurable. So, how do you infuse your client experiences with the power of humanity? Enter Maggie Callahan, the Global Revenue Enablement leader at OneTrust. She's here to show us how to use storytelling to craft client experiences that resonate. Don't just tell a story - immerse them in it. Let's go! WHAT WE DISCUSS: [1:17] - Who is Maggie Callahan? [5:23] - Valuable life lessons Maggie gained from her meditation practice [12:49] - Maggie's memorable Dublin tour experience [20:06] - Pivotal lessons that Maggie learned from her tour which can be related to sales and tech [23:49] - How to effectively do prospect research for a personalized buying experience [26:59] - Passion in a customer experience [29:47] - Questions a seller can ask themselves before they take their prospect through their next journey [33:38] - An influential communicator Maggie looks up to today NOTABLE QUOTES: [6:39] - “Oftentimes we know the answer, we're just scared to gain the momentum to move forward with it.” - Maggie Callahan [8:37] - “Everything is happening at the right time for us to learn the lesson that we're meant to learn.” - Maggie Callahan USEFUL RESOURCES & LINKS: OneTrust website: https://www.onetrust.com/ Connect with Maggie on LinkedIn: https://www.linkedin.com/in/maggie-callahan-6254925a Ravi Rajani's Website & Podcast: https://www.theravirajani.com/podcast Connect with Ravi on LinkedIn: https://www.linkedin.com/in/ravirajani/ Follow Ravi on TikTok: https://www.tiktok.com/@theravirajani Subscribe and watch the show on YouTube: https://bit.ly/3eAJQx0 ADDITIONAL RESOURCES: [FREE SCRIPT] Discover how to craft a magnetic 45-second elevator story: https://www.theravirajani.com/yourelevatorstory Hire Ravi for a keynote or storyselling workshop for your sales team: https://www.theravirajani.com/speaking Learn more about Ravi's Storyselling Bootcamp: https://www.theravirajani.com/thestorysellingbootcamp

tiktok passion storytelling clients experiences dublin valuable unforgettable pivotal ravi callahan onetrust

Introducing Trustonomy