Podcasts about essential qualities

At a certain point a manager or owner will need to have a difficult conversation with a staff member that ultimately is about accountability. This conversation is often done with a lot of pent up emotion and the stard being applied may or may not have been very well communicated or trained. On top of this we rarely see a structure put in place AND followed that helps guide the process. Today on Shift Break we will be talking about why you need an accountability process, how it should be approached and thought of vs how it is usually conceived, and why it is a useful tool to help both parties succeed in the cafe.   Related episodes:   Why You Need to Back up Your Policies 528 : Growing Yourself and Your Cafe Through Delegation SHIFT BREAK : Setting and meeting Standards in the Coffee Shop 355: Baristas! 6 Essential Qualities to Get Yourself Hired 291 : What to do if Your Baristas Wont Listen to You Reasonable Expectations SHIFT BREAK: Evil Owners and Lazy Baristas     ATTENTION CAFE OWNERS w/ 2+ Years of running your brick and mortar.... - LOOKING FOR A COMMUNITY OF SUPPORT, ACCOUNTABILITY, INSIGHT, AND ENCOURAGEMENT?  - The Key Holder Coaching Group master-mind are now taking new applicants for our 4th cohort launching in march!  Click below to fill out your application now! KEY HOLDER COACHING APPLICATION   INTERESTED IN CONSULTING AND COACHING? If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min    Thank you to out sponsors! Everything you need for back of the house operations https://rattleware.qualitybystainless.com/   The best and most revered espresso machines on the planet: www.lamarzoccousa.com  

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After television, a big part of the ad budget for fast-food restaurants' is spent on outdoor advertising like billboards. This episode begins with the impact of that advertising and some insight into how fast-food restaurants get you to eat their food. https://www.apa.org/topics/obesity/food-advertising-children You have undoubtedly had people in your life who inspired you. What was it that made them so inspiring? What are the necessary traits of an inspiring person? How can you be more inspiring to others? That is what Adam Galinsky is here to discuss, and it is something he knows a lot about. Adam is social psychologist and Professor of Leadership and Ethics at Columbia Business School as well as the author of the book Inspire: The Universal Path for Leading Yourself and Others (https://amzn.to/3EeUYN6). Nature has a lot of rules and regulations. And those rules are what allow all the creatures and plants on earth to co-exist. We humans rely on other plants and species to do what they do to help create an environment that allows us to survive and thrive. Many of these other species we never interact with or even know about – but we are all following the rules. Here to explains these rules of how life works is Sean B. Carroll, an award-winning scientist who is vice president for science education at the Howard Hughes Medical Institute and professor of molecular biology and genetics at the University of Wisconsin–Madison. He is author of the book The Serengeti Rules: The Quest to Discover How Life Works and Why It Matters (https://amzn.to/3E69uq8). What makes a relationship work? Listen to discover what 700 married couples said was most important for a long and happy relationship – and they are things that are so simple. Source: Dr. Karl Pillemer, author of 30 Lessons For Loving (https://amzn.to/3EcsovL). Learn more about your ad choices. Visit megaphone.fm/adchoices

Coffee shops are created through intention and reflect the values and often the personality of first the ones who begin them, and then those who work in them and the community that makes it their regular destination. There is a mix of service and transaction, with various layers of relationship built on trust.  Today on Founder Friday we explore the story of one coffee shop and roastery that does a great job embodying these elements to serve both the locals and tourists with warmth and provide a sustainable and fulfilling vocation for their staff.  Thrilled to welcome to the show, Bow Smith of Rowan Coffee! Bow Smith is a coffee professional in Asheville, NC with nearly a decade of experience of barista work, roasting, and cafe management. Smith founded Rowan Coffee in 2020 with the goal of building a cafe and roastery grounded in integrity, hospitality, and creativity, while fostering fulfilling and lasting coffee careers.  In this conversation we talk about: Bow's Experience as a Coffee Pro and Teaching Coffee The Ephemeral Nature of Coffee The Collaborative Efforts in Establishing Rowan Trust Is Crucial and Leadership in Coffee Shops Why Empathy in hiring is crucial for enhancing customer experiences Why Consistency in product is important, but experience is equally vital. Creating a Unique Cafe Experience Resilience in Community After Helene Building Culture in Business Links: www.rowancoffee.com Instagram: @rowancoffee   Related and recommended episodes:  420: Design Meaningful Roles in the Cafe 483: Encore: 6 Essential Qualities of Coffee Shop Leaders 067 : 6 Truths About Power : The Responsible Approach to Power Dynamics in the Cafe 430 : Embracing “Unreasonable Hospitality” w/ Will Guidara | Thank You NYC + The Welcome Conference 492: How to be The Best Coffee Shop SHIFT BREAK! Building Trust Credit ATTENTION! CAFE OWNERS w/ 2+ Years of running your brick and mortar.... - LOOKING FOR A COMMUNITY OF SUPPORT, ACCOUNTABILITY, INSIGHT, AND ENCOURAGEMENT?  - The Key Holder Coaching Group master minds are now taking new applicants for our 4th cohort launching in march!  - Click below to fill out your application now! KEY HOLDER COACHING APPLICATION   INTERESTED IN 1:1 CONSULTING AND COACHING? If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min  Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com  

Struggling with team conflicts or building a high-performing team? Join host NaRon Tillman on Walk in Victory for practical strategies and expert insights from Brenda, a seasoned HR professional and serial entrepreneur with 30 years of experience. This episode dives deep into resolving team conflicts, fostering a productive work environment, and developing effective leadership skills. Brenda shares actionable advice on handling challenging employees, navigating organizational change, and improving team dynamics. Learn the importance of active listening, asking powerful questions, and understanding personal communication filters. Plus, Brenda introduces her Impact Scripts course, designed to help leaders cut through drama and build trust.Key Takeaways:Effective strategies for resolving team conflicts and improving communication.Actionable advice for handling difficult employees and navigating change.Key leadership skills for building high-performing teams.The importance of listening, asking good questions, and understanding communication styles.Building trust and fostering a productive work environment.Timestamps:00:00 Introduction and Welcome00:10 Public Service Announcement00:39 Leadership and Team Dynamics04:46 Guest Introduction: Brenda's Journey06:00 Effective Team Building Strategies14:53 Conflict Resolution Techniques18:37 Entrepreneurial Insights and HR Experience26:28 The Importance of Competency in Teams35:35 Book Recommendations and Final Thoughts40:39 Closing Remarks and Call to ActionWant to be a guest on Walk In Victory? Send NaRon Tillman a message on PodMatch, here: https://www.joinpodmatch.com/walkinvictory Book Recommendations:'The 17 Essential Qualities of a Team Player' by John Maxwell'Mission Ready: Building High Performing Teams from the Battlefield to the Boardroom' by Brenda and William BranhamBecome a supporter of this podcast: https://www.spreaker.com/podcast/walk-in-victory--4078479/support.

Join Tracy Johnson and Navy Commander Erica Reid-Dixon as they share powerful insights from Erica's military career and personal journey. Discover how a Navy commanding officer balances leadership responsibilities with personal growth, and learn why embracing vulnerability is crucial for authentic leadership. In this candid conversation, Commander Dixon reveals how dance became her unexpected teacher of humility and balance, offering a unique perspective on masculine and feminine leadership energies. She shares honest insights about overcoming self-doubt, navigating challenging situations, and the importance of finding your voice as a leader. Get ready for powerful lessons about: • Building trust through authentic leadership • Overcoming leadership challenges and self-doubt • Finding balance in high-pressure environments • Leading with integrity and purpose • Creating inclusive team environments Perfect for military leaders, business executives, and anyone looking to develop their leadership skills. Commander Dixon's story proves that great leadership requires both strength and vulnerability, decisiveness and empathy, confidence and humility. Watch Pt 1 with Commander Dixon for the complete leadership journey. https://youtu.be/wmr2eV-ZJzc #leadershipdevelopment #leadershipskills #leadershiplessons CHAPTERS: 00:00 - Intro 00:29 - Dance Techniques and Styles 03:26 - Future Plans and Aspirations 07:15 - Leadership Experience Insights 12:31 - Essential Qualities of Leadership 16:11 - Key Leadership Lessons Learned 20:07 - Learning More from InitiativeOne

In this episode of Music Explored, hosts Dee and Anthony welcome guest Bill Dolan, a seasoned creative director and author. The conversation delves into the profound impact of storytelling in both music and film, exploring how personal experiences shape creative journeys. Bill shares his defining moments in storytelling, the importance of audience connection, and the courage required to share one's art. The discussion emphasizes the vulnerability artists face and the significance of mentorship in navigating creative paths. In this conversation, Bill Dolan shares his journey of self-discovery and career development in the television industry. He discusses the defining moments that shaped his path, including the importance of mentorship, overcoming self-doubt, and the power of authenticity. Bill's unique approach to networking through baking cookies highlights how personal touches can create lasting impressions and open doors to opportunities. In this conversation, Bill Dolan shares his insights on storytelling, the transformative power of experiences, and the importance of relationships in marketing. He discusses his near-death experience and how it shaped his approach to business and creativity. The discussion also covers the concept of the 'Platinum Rule' in business relationships, the essential qualities of a creative director, and the profound impact that creative direction can have on society.Chapters00:00 Introduction and Guest Introduction02:49 The Power of Storytelling in Music and Film06:02 Defining Moments in Creative Pursuits09:00 The Impact of Audience Connection12:00 Courage and Vulnerability in Creativity14:59 Navigating the Creative Journey17:59 Finding Your Path as a Creative Director19:26 The Journey to Discovering Passion22:01 Defining Moments in Career Development24:39 Overcoming Self-Doubt and Fear26:15 The Power of Authenticity31:35 Transforming Opportunities into Success32:55 The Power of Storytelling34:33 Transformative Experiences and Marketing35:47 The Seven Disciplines of Relationship Marketing41:01 The Platinum Rule in Business Relationships43:11 Essential Qualities of a Creative Director49:38 The Impact of Creative Direction on Society

Welcome to the Know Your Numbers REI Podcast! In this episode, host Chris McCormack, CPA, MBA, and Certified Tax Planner at Better Books Accounting, shares essential tips on what to look for when hiring a CPA. As we approach the new year, many individuals and business owners are seeking reliable tax professionals to help navigate the complexities of taxes and accounting. Join Chris as he discusses the five key qualities to consider when searching for a CPA. He also shares bonus tips on ensuring your CPA is both legal and creative in their approach to tax planning. If you're in the market for a tax planner or CPA, this episode is packed with valuable insights to help you make an informed decision. Don't forget to leave a five-star rating and reach out to Better Books Accounting for a free consultation to identify any mistakes or missed opportunities in your tax planning! •••••••••••••••••••••••••••••••••••••••••••• ➤➤➤ To become a client, schedule a call with our team ➤➤ https://www.betterbooksaccounting.co/contact •••••••••••••••••••••••••••••••••••••••••••• Connect with Chris McCormack on Social Media Facebook: https://www.facebook.com/chrismccormackcpa LinkedIn: https://www.linkedin.com/in/chrismccormackcpa Instagram: https://www.instagram.com/chrismccormackcpa Join our Facebook Group: https://www.facebook.com/groups/6384369318328034 → → → SUBSCRIBE TO BETTER BOOKS' YOUTUBE CHANNEL NOW ← ← ←  https://www.youtube.com/@chrismccormackcpa The Know Your Numbers REI podcast is for general information purposes only and is not intended to provide, and should not be relied on for, tax, legal, or accounting advice. Information on the podcast may not constitute the most up-to-date legal or other information. No reader, user, or listener of this podcast should act or refrain from acting on the basis of information on this podcast without first seeking legal and tax advice from counsel in the relevant jurisdiction. Only your individual attorney and tax advisor can provide assurances that the information contained herein – and your interpretation of it – is applicable or appropriate to your particular situation. Use of, and access to, this podcast or any of the links or resources contained or mentioned within the podcast show and show notes do not create a relationship between the reader, user, or listener and podcast hosts, contributors, or guests.

"There needs to be a near-militant belief in its mission..." Jerold Panas, Mega Gifts, Who Gives Them, Who Gets ThemAre you on David's mailing list? Go to davidoaks.net, to the second pane that says: "Lean Into Your Visionary Capacity With David: FREE" and sign up for my Mentoring Monday's email. This puts you on my email list and you will always know where I will be speaking next.Get David's book Visionary Fundraising at Amazon.Get a digital copy of David's book: Visionary Fundraising today CLICK HERESpecial price $5.00You can connect with David at www.davidoaks.net Instagram LinkedIn

This week's episode, is with Georgia Adderley, a FIFA Licensed Football Agent and the visionary behind Add Management. Tune in to explore: Essential qualities that define a successful Football Agent. The unique benefits of collaborating with fellow Football Agents. An inside look into the realities of working within an agency. Insights into why a dual career is a valuable asset in Women's Football. Georgia's perspective on how her 'positivity' serves as her super strength in the football industry and much more. Join us for this inspiring conversation that takes you behind the scenes of the football world! 

Learn more about my Inspired Love 8 Week Process, beginning October 15th here.   In this episode we explore the attributes that define a woman who is deeply attuned to her personal growth, emotional intelligence, and authentic self-expression. Drawing from universal spiritual principles and  practical experience, we outline the key characteristics that enable a woman to cultivate meaningful connections and embody true love. From self-awareness and vulnerability to emotional resilience and compassion, we discuss how these traits not only enhance her relationship with others but also deepen her relationship with herself. Whether you're single and seeking love or in a committed relationship, this episode serves as an empowering guide for women who want to elevate their consciousness and foster deeper, more fulfilling partnerships and men who are seeking a conscious partner. 

The impact of the coffee shop on the entire industry is astounding. The beauty and transcendence of a well run cafe offers excellence and care to staff and guests alike, and provides an accurate reflection and consistent channel through which people get to experience the work of farmers and all hands in the value stream. It is this idea, that the cafe is hugely consequential element in the thriving of people in coffee, that drive this podcast.  On today's episode we are reflecting on the podcasts last few years leading up to main episode 500 (actual count of all episodes is 900+!) and giving some insight and guidance into the role of cafe, how leaders need to pursue growth, and what it looks like to develop a business with integrity and relationships at the core.  Designing, planting, and cultivating a great cafe is a craft in and of itself. KTTS is here to help you along the way as you learn and grow with it.  Thank you for your support!!! Related episodes: 100! Why YOU are the Key 483: Encore: 6 Essential Qualities of Coffee Shop Leaders 485: Your Shop vs The Industry - How to Free Yourself From Dependency SHIFT BREAK : Trends You Can Ignore 067 : 6 Truths About Power : The Responsible Approach to Power Dynamics in the Cafe   All your hard surface needs! Masters of brick, tile, and stonework for your cafe! https://www.arto.com/ https://www.instagram.com/artobrick/   Get the best brewer and tool for batch espresso, iced lattes, and 8 minute cold brew! www.groundcontrol.coffee   The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com  

Click here to register for The Conscious Love Challenge beginning on October 2nd   Click here to join my 8-Week Inspired Love Intensive beginning October 15th    Let's dive deep into the essential qualities that define a conscious man. In this episode, we explore the attributes that empower men to build authentic connections, embrace vulnerability, and foster healthy relationships.  We're clearly defining the qualities that not only enhance personal growth but also contribute to more fulfilling partnerships. Whether you're a man looking to bring forth your highest self or a woman seeking a conscious partner, this episode is packed with insights to inspire deeper connection and growth. Join in on this riveting discussion about what it means to truly embody conscious masculinity!

Are you ready to lead through the challenges of tomorrow? In this week's episode, we explore the essential qualities that every leader need to thrive in a rapidly evolving world. From adaptability to emotional intelligence, we discuss the strategies that will future-proof your leadership and equip you to lead effectively through change. "The best way to predict the future is to create it." – Peter Drucker Tune in now on Amazon Music, iTunes, Spotify, Podbean or your favorite podcast platform and start cultivating the leadership qualities that will ensure your success in the face of change. 

We all work hard and face challenges in the cafe. The way we interpret the effort put in to the work of running a coffee shop will determine both the quality of the shop and our own ability to sustain our energy and effort. The truth is consistent effort is a normal and necessary investment that keeps life flowing through the business.  On today's addition of shift break we are going to follow up on our previous episode from a couple years back and add more detail and perspectives.The goal is to help clarify the difference between dysfunction and needed effort and how leaders and employees alike can embrace this work to better themselves and the shop to provide the next level of experience for the customer. This all ultimately helps the whole supply chain as we become resilient and energized to give consistent excellence in our coffee shops. Related episodes:  Hard Work is Hard When Patience is not a Virtue In Praise of Long Term Imperfect Employment 355: Baristas! 6 Essential Qualities to Get Yourself Hired 031 : Essential Advice for New Baristas : Tips to help you successfully navigate and thrive in your new coffee career Long-game Management Reasonable Expectations 135 : Stay Motivated in the midst of Difficulty 067 : 6 Truths About Power : The Responsible Approach to Power Dynamics in the Cafe 253 : Mindsets that Sabotage Success If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min    Thank you to out sponsors! Everything you need for back of the house operations https://rattleware.qualitybystainless.com/   The best and most revered espresso machines on the planet: www.lamarzoccousa.com      

Much of what gets written regarding the reasons behind declining standards in the coffee shop focuses on the leadership and what they can do to facilitate success. Here at KTTS there are dozens of interviews and solo episodes dedicated to this very thing. But what does not get so much air time is the reality that if we are to see a rise in standards of leadership, we must also call for a rise in personal professional work standards from staff. Culpability for the miserable state of coffee service goes both ways and often it is the leaders avoidance of dealing with toxic employees that keeps them employed thus allowing their negative influence to sabotage the success of the business, the team, and, in fact, the whole industry whose reputation is built from the interactions consumers have with "professionals". Today on this solo episode we will be exploring the reasons why so many owners refuse to deal with toxic employees in the cafe in favor of a misguided notion of giving perpetual grace that is more enablement than kind gesture.  We will also talk about what is needed if we are to make progress in the business of coffee shops. High standards are not just for owners and managers, they are for all and it is time we started creating environments that reward and recognize great work, while also not tolerating corrosive behavior and attitudes, be ti from leaders or employees.  Related episodes: 331 : The 7 Deadly Sins of my Career 031 : Essential Advice for New Baristas : Tips to help you successfully navigate and thrive in your new coffee career 194 : Encore Episode! Leadership in the Cafe: 10 Steps to being a People First Leader | Aired January 17 2017 109 : Leadership Abandonment Syndrome : Lack of development in senior staff and what to do about it 472: Why Technical Skill as a Leader is Not Enough w/ Jonathan Raymond, Refound, Author: Good Authority 483: Encore: 6 Essential Qualities of Coffee Shop Leaders 368 : Walking the Line Between Leadership and Friendship Things the Owner Can't do for You SHIFT BREAK : Candid Advice for Baristas, Managers, and Owners SHIFT BREAK: How to Take Criticism as a Barista SHIFT BREAK: Evil Owners and Lazy Baristas   Key Holder Coaching Group Applications are Open! APPLY TODAY!   Get the best brewer and tool for batch espresso, iced lattes, and 8 minute cold brew! www.groundcontrol.coffee   The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com    

In this episode, Ray Sclafani discusses the eight essential qualities for identifying next generation producing partners in a financial advisory firm. These qualities include financial acumen, business acquisition skills, leadership abilities, strategic business insight, project management skills, collaborative skills, commitment to mentorship and shared leadership, and a strong sense of personal responsibility. Sclafani emphasizes the importance of engaging potential future leaders in the firm's future plans to ensure continuity and prevent talent loss to competitors. He also highlights the need for a structured framework for collaboration and a thoughtful strategic approach to leadership development.Key TakeawaysIdentifying and developing next generation producing partners is crucial for the long-term success and stability of a financial advisory firm.The eight essential qualities for next generation producing partners include financial acumen, business acquisition skills, leadership abilities, strategic business insight, project management skills, collaborative skills, commitment to mentorship and shared leadership, and a strong sense of personal responsibility.Engaging potential future leaders in the firm's future plans is important to prevent talent loss to competitors.A structured framework for collaboration and a thoughtful strategic approach to leadership development are necessary for identifying and developing next generation producing partners.For more information click here to visit The ClientWise Blog.Find Ray and the ClientWise Team on the ClientWise website or LinkedIn | Twitter | Instagram | Facebook | YouTubeFor more information, and to join one of the largest digital communities of financial advisors, visit exchange.clientwise.com.

Every gardener has a garden. Common sense? If you plan to take up gardening, you must have a garden. Another necessary assumption is that it's vital to know something about gardening if your goal is to have one. It is not common sense to engage in the respected work of gardening with no clue about what it takes to be successful at it. When I think about gardening, I always think of my grandfather. He was a master gardener. Though I did not enjoy working in his garden during the hot summer days of my childhood, I never questioned his expertise. The proof was always before my eyes. Read More: https://lifeovercoffee.com/the-art-of-husbandry-thoughts-on-being-an-effective-husband/ Will you help us to continue providing free content for everyone? You can become a supporting member here https://lifeovercoffee.com/join/, or you can make a one-time or recurring donation here https://lifeovercoffee.com/donate/.

In this episode, we dive deep into the essential qualities that make a man the right fit for a lifelong partnership. We discuss emotional compatibility, emphasizing the importance of shared values, emotional intelligence, and effective communication skills. Discover how trust, honesty, and reliability form the cornerstone of a strong, enduring relationship.   We also explore practical aspects like financial compatibility and the significance of shared interests and hobbies. Learn how aligning on financial goals and enjoying mutual activities can strengthen your bond and build a solid foundation for your future together.   Lastly, we cover the importance of support, encouragement, and maintaining physical attraction and intimacy. Understanding family dynamics, balancing personal growth, and fostering independence are also key topics. Join us to uncover the comprehensive approach to finding the right man for a lasting and fulfilling marriage. #FindingTheOne #RelationshipGoals #Findinglove#ChoosingAHusband #EmotionalCompatibility #TrustAndReliability #FinancialCompatibility #SharedInterests #CommunicationSkills #SupportAndEncouragement #MarriageAdvice #HealthCoach4Women  

Send us a Text Message.In the latest episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger interviewed Swati Garg, a renowned entrepreneur and thought leader in customer success (CS). The discussion delved into the evolving role of CS leaders, highlighting the shift from reactive to proactive strategies, the increasing importance of data and technology, and the essential qualities needed for effective leadership in this field. Garg shared her insights on how companies can navigate current market challenges and the critical role of AI in enhancing customer interactions and business efficiency.The Evolving Role of Customer SuccessSwati Garg emphasized that the role of customer success leaders has significantly evolved over the past few years. Previously, CS was primarily focused on customer satisfaction and retention. Today, it is increasingly recognized as a revenue driver. This shift necessitates a more proactive approach to customer engagement and the strategic use of data to enhance customer value. Garg noted that modern CS leaders must be adept at tying customer success metrics to revenue, thereby demonstrating the value of CS initiatives to internal stakeholders.Essential Qualities of CS LeadersGarg identified five critical qualities that companies look for in CS leaders:Revenue Focus: Leaders need to understand how to connect CS activities with revenue generation.Business Acumen: A deep understanding of the business, including product features and market needs, is essential.Industry Knowledge: Familiarity with customer personas and industry-specific challenges helps in tailoring customer interactions.Communication Skills: Effective internal and external communication is crucial for aligning team efforts and understanding customer feedback.Data-Driven Decision Making: The ability to leverage data and AI tools to inform strategy and improve customer outcomes.The Role of Technology and AISwati Garg discussed the critical role of technology, particularly AI, in customer success. She highlighted that while there are numerous CS platforms available, the key is to select tools that align with the company's specific needs. AI can enhance personalization, provide predictive analytics, and streamline operations. However, Garg cautioned that not all companies may need to adopt AI immediately; the focus should be on finding tools that truly add value to their operations.Current Market Trends and ChallengesThe discussion also covered current trends in the CS job market. Garg noted a high demand for CS leaders who can manage complex customer relationships and possess strong industry knowledge. Despite an abundance of candidates, companies are becoming more selective, seeking individuals with specific skill sets and cultural fit. She also mentioned the importance of hybrid work models in fostering team culture and enhancing collaboration.ConclusionSwati Garg's insights underscore the transformative changes in the customer success landscape. As companies increasingly view CS as a strategic function tied to revenue, the role of CS lPlease Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.

Leadership in the coffee shop can either be the glue that holds it together and nurtures its growth, or it is the force that tears it apart and depletes it of vitality. In order to make sure it is the former we need to make certain that we, and those placed in leadership possess key traits and qualities that create a people-first culture.  Today we are re-airing a vitally important episode highlighting character traits and qualities every cafe leader needs to possess and practice. In order to be a successful shop you need to have a people first disposition. This episode is  We cover: The Importance of Mindfulness in Leadership Practicing Empathy in Leadership Consistency: Building Trust and Clarity Cultivating Confidence in Coffee Shop Leadership The Power of Curiosity in Leading a Coffee Shop Related Episodes:  472: Why Technical Skill as a Leader is Not Enough w/ Jonathan Raymond, Refound, Author: Good Authority 368 : Walking the Line Between Leadership and Friendship 336: A Cafe Leadership Masterclass w/ Selina Viguera of Blue Bottle Coffee 109 : Leadership Abandonment Syndrome : Lack of development in senior staff and what to do about it 437 : The New Age of the Barista: Mindsets + Habits for Success 339 : What Good Barista Training Produces Thank you to our amazing sponsors! Get the best brewer and tool for batch espresso, iced lattes, and 8 minute cold brew! www.groundcontrol.coffee   The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com  

In this episode of the Play Therapy Podcast, I dive into the essential personality characteristics of effective play therapists. Drawing from Garry Landreth's book "Innovations in Play Therapy," I discuss the first of Virginia Axline's eight basic principles that guide interactions with children in play therapy. The first principle: the therapist's genuine interest in the child and the development of a warm, caring relationship. We discuss the importance of emotional maturity, stability, and skill in play therapists, as well as the ongoing process of self-discovery and acceptance. Finally, I highlight the challenging nature of child-centered play therapy and the significance of "being there" for the child - not just physically, but emotionally and psychologically. This episode serves as a reminder that to effectively help children, we must first understand and work on ourselves. Episode Reference: Landreth, G. L. (Ed.). (2001). Innovations in play therapy: Issues, process, and special populations. Brunner-Routledge.   Sign up for my exclusive newsletter at playtherapynow.com. Stay ahead with the latest CCPT CEU courses, personalized coaching opportunities and other opportunities you need to thrive in your CCPT practice! Ask Me Questions: Call ‪(813) 812-5525‬, or email: brenna@thekidcounselor.com Brenna's CCPT Hub: https://www.playtherapynow.com CCPT Collective (online community exclusively for CCPTs): https://www.ccptcollective.com Podcast HQ: https://www.playtherapypodcast.com APT Approved Play Therapy CE courses: https://childcenteredtraining.com Twitter: @thekidcounselor https://twitter.com/thekidcounselor Facebook: https://facebook.com/playtherapypodcast Common References: Cochran, N., Nordling, W., & Cochran, J. (2010). Child-Centered Play Therapy (1st ed.). Wiley. VanFleet, R., Sywulak, A. E., & Sniscak, C. C. (2010). Child-centered play therapy. Guilford Press. Landreth, G.L. (2023). Play Therapy: The Art of the Relationship (4th ed.). Routledge. Bratton, S. C., Landreth, G. L., Kellam, T., & Blackard, S. R. (2006). Child parent relationship therapy (CPRT) treatment manual: A 10-session filial therapy model for training parents. Routledge/Taylor & Francis Group. Benedict, Helen. Themes in Play Therapy. Used with permission to Heartland Play Therapy Institute.

“Say yes! Don't let the fears get in the way.” —Terry Yoffe   For many, reaching a certain age can bring a sense of complacency - a desire to settle into familiar routines rather than push outside one's comfort zone. But for a select few, every new decade presents fresh opportunities to learn, grow, and achieve. This was the mindset that propelled an unlikely success story, showing that truly living isn't defined by age but by our willingness to evolve.    Terry Yoffe is an internationally renowned executive coach and bestselling author. Despite a difficult childhood, she found success in the male-dominated field of sales and went on to build a thriving coaching practice. At age 76, she launched the top-ranked podcast, Extraordinary Work Conversations, to inspire others to create positive change. Now in her 80s, Terry remains a tireless advocate for personal growth, proving that our limits exist only in mind.   In this week's episode, Daniel and Terry join together to talk about why it's never too late to achieve extraordinary success later in life and turn struggles into opportunities for growth. They also discuss how embracing risks unlocks our potential, unconventional ways and essential qualities to cultivate to top the sales game, the importance of owning your story and letting go of past mistakes, how mindset shift can greatly change our life's trajectory, and more.  Be Inspired! with Daniel:  Website (Makings of a Millionaire Mindset) Website (Daniel Gomez Global) Facebook Facebook Group X Instagram LinkedIn Pinterest YouTube Episode Highlights: 02:23 Finding Inner Strength  06:37 Overcoming Fear of Success 16:13 Embracing Risks and Cultivating a Growth Mindset 21:06 Sales Techniques and Essential Qualities 27:17 Overcoming Limiting Beliefs  

Episode Type: Listen to Learn Welcome to a listen-to-learn episode of the Share Life podcast. I'm speaking with a former university professor and Canadian Christian, David Koyzis. David has been on the Share Life podcast to discuss his book Political Visions & Illusions and Russia's invasion of Ukraine. In this episode, we're talking about the values required for someone to hold political leadership. David articulated 7 guidelines he shared after the Jan 6 hearings, and has resurfaced in a recent blog post about America's current societal crisis, in light of Trump's 34 felony convictions and adamant Republican support. In this conversation, we discuss the 7 guidelines and the history that brought us here. According to David Koyzis, a would be office-holder... must respect the rule of law above his or her own ambitions must be loyal to the country's constitution and abide by its provisions, even to his or her own disadvantage; must not abuse the office to advance personal financial or other interests; must honourably concede to his or her successor when defeated in an election; must refrain from divisive rhetoric and undertake, where possible, to unite the nation around a common task of doing public justice; must unwaveringly adhere to the truth and refrain from self-justification to cover missteps; must be generous and charitable to opponents and supporters alike. Connect With David Koyzis Connect with David | Website, Blog, & Newsletter - Linkedin - Facebook - Instagram - Twitter Books Links (Amazon affiliate links below) Consider supporting David Koyzis through Global Scholars Canada >> For additional resources and the video version of this episode, click here. --- Support this podcast: https://podcasters.spotify.com/pod/show/sharelife/support

Nicky Billou, an immigrant from the Middle East turned successful entrepreneur and mindset coach shares his transformative journey from being overweight and out of the fitness industry to reentering it through a bodybuilding competition, demonstrating the power of self-leadership and the importance of stepping out of one's comfort zone. The discussion also ventures into Nicky's immigrant background, emphasizing the value of freedom and its crucial role in achieving an extraordinary life. The conversation touches upon the dangers of political censorship and the necessity for political engagement to preserve freedom. Nicky also delves into common pitfalls for entrepreneurs, especially around sales and marketing, and how redefining these aspects as service can lead to success. Throughout, the dialogue is punctuated with personal anecdotes, insights on mindset, and the overarching significance of action over words in pursuing a life of fulfillment and impact. Episode Highlights: 14:59 Entrepreneurial Insights: Taxation, Freedom, and Success 22:24 The Power of Belief in People 23:20 Common Mistakes Entrepreneurs Make 26:25 Reframing Sales into Service 29:10 The Importance of Marketing and Visibility 31:53 Leveraging Podcasts for Thought Leadership 34:02 Navigating the Challenges of Social Media in Business 35:01 The Essential Qualities for Success Nicky Billou was born in Tehran, Iran to Christian parents, and has lived in 5 countries on 3 continents. A Magna Cum Laude graduate of Georgetown University's NSFS program, Nicky is a prodigious reader, having read over 3000 books. His writing encompasses many genres, including children's books, poetry, fitness and health, self-help, and fiction. You can learn more about Nicky and purchase his books here: https://www.amazon.com/stores/author/B00EWBA2K6/allbooks?ingress=0&visitId=cff87bb7-14d9-4c8d-9165-d3a0ff8b807e Learn more about the gift of Adversity and my mission to help my fellow humans create a better world by heading to www.marcusaureliusanderson.com. There you can take action by joining my ANV inner circle to get exclusive content and information.See omnystudio.com/listener for privacy information.

Coach Builder is available now! Order it at CoachBuilderBook.com/Podcast and get an 8-step plan to become a self-employed business coach so you can make great money doing something you love every single day.   --   What are the characteristics of a great coach? Knowing your field inside out is crucial, but there's something else just as important: soft skills. These are the skills that help you connect on a personal level, earn trust, and provide real value to your clients. Unfortunately, a lot of coaches overlook this area, focusing only on their technical expertise. They miss out on truly connecting with their clients and making a lasting impact. But if you want to succeed as a coach, soft skills aren't an option—they're a necessity.   In the 9th and final episode of the Coach Builder limited series, host Donald Miller joined by producer Bobby Richards, tackle the often-underestimated world of soft skills for coaches. Don explores the qualities that endear us to coaches and cause us to respect them. He offers actionable advice on how to cultivate these qualities within yourself to set you apart as a coach and amplify your impact on clients' lives. Tune in and learn invaluable strategies for improving empathy, communication, and trust-building techniques, ensuring you leave a meaningful mark on your clients' lives.

Kathleen Lynam, RN, MPA, joins our Healthcare Experience Matters Podcast this week to discuss the three essential leadership qualities she has found to be enduring. Having a deep-seated passion for your work, bringing a people-centered approach to the table, and maintaining a visionary mindset are the enduring attributes that all emerging leaders in our field should be keenly aware of, according to Kathleen. Kathleen is an Executive Coach and Senior Advisor with the Healthcare Experience Foundation (HXF). She brings decades of nursing leadership experience to the conversation. She is also a featured instructor at the upcoming Leading for Healthcare Experience Excellence: An Emerging Leader Certificate Program. This event is discussed in detail in today's podcast. You can learn more about the event and reserve your spot here: https://hecertificate.my.canva.site/hxexcellence. 

In this episode, we wrap up the eight essential qualities of successful leaders that we learned from a recent Harvard Business Review article. Listen in to learn the last four of the eight essential qualities.

In this episode, we share the eight essential qualities of successful leaders that we learned from a recent Harvard Business Review article. Listen in to learn the first four today.

How can you ensure that you're embodying leadership? It starts with strengthening these 3 essential qualities that can transform your leadership.-If you'd like to be a part of the Inspired WAVE movement and lock arms with other Women of Aligned Vision & continuous Evolution, join us in our FREE Facebook group! It's a private and safe space for women to learn, support, and encourage each other in the pursuit of their big vision. Click the link and join now!

By Robin Webber in Las Vegas, NV, Redlands, CA, San Diego, CA - November 18, 2023 - As we approach Thanksgiving Day in America what lessons may we glean from the pilgrims of New England, the biblical patriarchs of old, and the Ultimate Pilgrim-Jesus Christ? As we approach each day of life it is vital to "think" before we are able to "thank" as we come to learn that "seeking the Kingdom" is not only a destination, but a way of traveling every day.

It can be difficult to tell the difference between and employee who is not the right fit for your business, vs a barista who is is simply not the right fit for the role they are in. Many great employees have been unduly let go, passed over, or simply remain in ill-fitted positions because their boss is not able to tell the difference or may to even be paying enough attention to notice and take the right next action.  On todays Shift Break we will be talking about how to discern between employees who need opportunity and shifting to flourish and those whose performance is not just a problem of execution but a sign of a deeper cultural and values clash. Knowing the difference could not only save their job but also your business.  Related Episodes: 121 : Working from Your Strengths w/ Strengths Finder Guru, Lisa Cummings 278 : Making great Hiring Decisions 314 : The 6 Essential Qualities of Coffee Shop Leaders 336: A Cafe Leadership Masterclass w/ Selina Viguera of Blue Bottle Coffee 437 : The New Age of the Barista: Mindsets + Habits for Success   The best espresso machines in the world! www.lamarzoccousa.com   Custom branded mobile apps for your shop! www.espressly.co.  

Picking up some good stuff from a book from John Maxwell, "The 17 Essential Qualities of a Team Player".  This is all about the choices we have in our lives and how those choices are responsible for how our lives turn out.  We can control a lot in our life, our choices / responses, our attitude, etc.  The older we get, the more influence we have on our own lives.  We are supposed to get better and smarter as we age.  Thanks for listening.  Please take a few moments to subscribe & share this with someone, also leave a 5 Star rating on Apple Podcasts and ITunes or other services where you find this show.  Find me on Facebook:  https://www.facebook.com/coachtoexpectsuccess/   on Twitter / “X”:  @coachtosuccess   and on Instagram at:  @coachjohndaly  - My YouTube Channel is at: Coach John Daly.   Email me at: CoachJohnDalyPodcast@gmail.com     You can also head on over to https://www.coachtoexpectsuccess.com/ and get in touch with me there on my homepage along with checking out my Top Book list too.  Other things there on my site are being worked on too.  Please let me know that you are reaching out to me from my podcast.

Do you know what it takes to succeed in today's RE market? Find the answers in this episode about the winning traits and strategies of real estate professionals with Matt Aitchison. Learn insights that'll help you elevate your investment experience by clicking the play button.     Key Takeaways To Listen For A 3-pronged approach to building strategic real estate partnerships The value of formulating a clear and achievable passive income plan Top things you need to know about the real estate hospitality space Benefits of getting Small Business Administration loans for boutique hotel acquisitions Advantages of knowing your niche and establishing your brand Advice for newcomers to the world of real estate investment     Resources/Links Mentioned In This Episode Craigslist The Clancy Group Airbnb 10x Is Easier Than 2x by Dan Sullivan and Dr. Benjamin Hardy | Kindle, Paperback, and Hardcover $100M Leads by Alex Hormozi | Kindle, Paperback, and Hardcover $100M Offers by Alex Hormozi | Kindle, Paperback, and Hardcover     About Matt Aitchison Matt is a hotelier, investment syndicator, and sought-after speaker throughout the real estate industry. He began his career as a realtor® and built a Top 1000 real estate team in the U.S., ranked by Wall Street Journal. Soon realizing that this path wouldn't unlock financial freedom, he transitioned over to investing in real estate full-time. He now focuses solely on raising capital for his own syndications and developments across various hospitality assets and brands. Matt is extremely passionate about helping others create more wealth, freedom, and overall fulfillment in their life through his investments and educational platforms such as the Millionaire Mindcast, a Top 100-ranked business podcast in the world.     Connect with Matt  Website: Matt Aitchison Podcast: Millionaire Mindcast Instagram: @officialmattya     Connect With Us If you're looking to invest your hard-earned money into cash-flowing, value-add assets, reach out to us at https://bobocapitalventures.com/.     Follow Keith's social media pages LinkedIn: Keith Borie Investor Club: Secret Passive Cashflow Investors Club Facebook: Keith Borie X: @BoboLlc80554

Today's episode of the podcast is all about the key qualities that every business owner needs to have, to succeed. In this episode I dive into the things that you need to do to succeed and the common problems that stop this from happening. KEY TAKEAWAYS COVERED IN THE PODCAST The number one thing to avoid doing if you want to be successful The 3 essential qualities you need to be a successful business owner The key difference between a business owner who fails and one who succeeds Know another business owner that needs to hear these things, and maybe needs a bit of motivation? I would love it so much if you would go and share the podcast with them! LINKS TO RESOURCES MENTIONED IN TODAY'S EPISODE Episode 247: Why real joy can be found by staying in your own lane Connect with Teresa on Instagram, LinkedIn, Facebook or Twitter Transcript

Welcome to Strategy Skills episode 380, an interview with an experienced founder, leader, and thinker across a variety of domains, Rick Walker. In this episode, Rick walks us through his leadership journey, how he built his first company in his 20's, the lessons he learned across multiple domains, and how he was able to do multiple things successfully, simultaneously. He also shared his views about fear, pride, faith, religion, and ethics in relation to leadership and business. Rick Walker scaled his first company to 400 employees when he was 26, and simultaneously, as Chairman, scaled a 53-country international nonprofit from 800 to 2,100 team members, simultaneously while helping his hometown of Houston attract over $5 Billion in job-creation investments. Rick's volunteer service also includes stints as a Director of a college in the middle east and Chairman of a $250 Million charitable foundation. His 3:30 AM wake-up call helps fit everything in.  Rick hosts a podcast to help multi-domain leaders learn well - and has interviewed friends, who also happen to be world-class leaders, such as billionaires, musicians, members of the President's Cabinet, US Senate, US Congress, and great thinkers. The podcast is hosted inside a 13,000-square-foot mansion, which was the former party mansion of a Fortune 500 CEO, which Rick restored and uses for his family office, charitable events, and podcasts.  Rick lives in Houston with his wife and 3 girls, where he spends much of his time serving alongside the best team members in his commercial real estate private equity firm.  Here are some free gifts for you: Overall Approach Used in Well-Managed Strategy Studies free download: www.firmsconsulting.com/OverallApproach McKinsey & BCG winning resume free download: www.firmsconsulting.com/resumepdf Enjoying this episode? Get access to sample advanced training episodes here: www.firmsconsulting.com/promo  

Discover the essential qualities that business owners should seek when hiring a broker. In this informative video, we explore the importance of finding the right fit for your assignment, personality, and team. Learn how factors like property size, location, and operational type come into play. Additionally, delve into the significance of a broker's marketing strategy, often overlooked in interviews. Uncover the key elements that make a broker stand out, such as their ability to effectively market your property and connect with potential tenants. Gain insights into assessing industry trends, lease expirations, and targeted outreach to executives. Don't miss out on this valuable advice for distinguishing between good brokers and exceptional ones.

In this episode, I talk with Marc Sklenka, LEED AP, MCPPO, from Colliers Engineering & Design, about several key topics related to project management, including the qualities of an effective project manager, the role of project management in the AEC industry, essential skills for success, and much more. ***The video version of this episode can be […] The post TEPM 023: The Essential Qualities of an Effective Project Manager appeared first on Engineering Management Institute.

In this episode, Pastor Tim shares the 18 essential leadership qualities from Sanders' book, Spiritual Leadership.

When it comes to leadership, the power and authority that is inherent in the position creates a need for higher degrees of responsibility to facilitate and support those being led. Be that as it may, for those who are being led, this is not a reason to outsource to other personal responsibility and accountability in your work and career.  On today's Shift Break we will be discussing some things that are not really able to be provided for you by "the company" or your boss, but re up to you to bring to the table for the sake of your own flourishing in work and in life.  Related episodes:  Shift Break: Hard Work is Hard 355: Baristas! 6 Essential Qualities to Get Yourself Hired 331 : The 7 Deadly Sins of my Career The Barista Slump : Thoughts on how to deal with times of love-loss, uncertainty, hardship, and weariness in your coffee career 292 : How to Take Charge and Drive Your Career w/ Ed Evarts Episode 31 : Essential Advice for New Baristas Visit our Sponsors!!! The best espresso machines in the world! www.lamarzoccousa.com   Custom branded mobile apps for your shop! www.espressly.co  

Tired of lacking leadership skills and feeling unsure? Cyd and I are talking about the key traits and strategies for impactful leadership. We are exploring the world of leadership and what makes a great leader. Gain insight into the essential qualities of a good leader, including humility, confidence, self-discipline, empathy, and a love of learning. Learn how to use these characteristics to improve accountability, have tough conversations, and increase open communication. This episode is just the beginning, follow along throughout this series to transform into a confident and effective leader! Get ready to take notes and elevate your leadership abilities to new heights.   *Submit your question to be answered on the podcast: https://www.jilliantedesco.co/podcast * Connect with me on IG @jilliantedesco *Order your copy of my book, Owning the Wait, now! jilliantedesco.co

The ideal for cafe management is that you can raise up and promote a barista from within the shop. Unfortunately that cannot happen in all circumstances and shop that needs to delegate management is forced to seek outside help.  On today's Shift Break i wanted to cover a couple tips for cafes to consider when seeking to hire a manager form outside the shop. I believe these things will help make this move a successful one for all involved.  Related episodes: 109 : Leadership Abandonment Syndrome : Lack of development in senior staff and what to do about it 383 : How to Train a Manager 314 : The 6 Essential Qualities of Coffee Shop Leaders 261 : The Basics of Managing Managers 296: Holistic Barista Training w/ David Castillo of Go Get Em Tiger , Los Angeles   Visit our Sponsors!!! The best espresso machines in the world! www.lamarzoccousa.com   Custom branded mobile apps for your shop! www.espressly.co   Subscribe to KTTS Follow on IG @KEYSTOTHESHOP    

Rajeev Kapur is the CEO of 1105 Media & author of, “Chase Greatness: Enlightened Leadership for the Next Generation of Disruption.” We discuss: What exactly do Gen Z & Millennial employees really want from their employer? The fundamental sales skills every business owner should master   Why transitioning to an omnichannel marketing & lead gen strategy is critical in a post-pandemic economy  Defining “enlightened leadership” and the unique ways wellness brands can leverage specific strategies for employee satisfaction & customer retention  How to leverage data as an accountability tool for preventative health practitioners & business owners Why current geopolitical problems provide opportunities for private strategic initiatives that both (1) generate revenue and (2) benefit customers, employees, & shareholders  A live case study (!): Navigating content marketing & brand activation challenges for preventative health & wellness brands in February (American Heart Month, Black History Month) 

In this episode I am discussing the four essential qualities needed to develop extraordinary people. How are you doing with your own development in these four areas of life?  

It is easy to assume that if you have found the right person for the manager role then they will not need very much investment or guidance from you to get the hang of things. After all, they are amazing and you trust their "can do" attitude will be enough to help them succeed.  Obviously this is not the case, but that doesn't stop this misconception from being repeated over and over again in cafes around the world.  Truth is that no matter who you hire you will need to have a structured plan for how they will be onboarded, trained, and invested into over a significant period of time so they are not only capable, but confident and trustworthy in their work as a true leader, not just a barista with a few extra admin tasks.  On today's show we will be going over some needed mindsets, approaches and methods for training up a manager that may challenge the way you have been doing things to this point, but will definitely set everyone up for success.  We cover: Who is a good manager and what do they do? The misconception of time Your role in the relationship Real investment and specificity  Developing beyond knowledge transfer Committing to long term development Co-creation and staying touch with the real needs of the shop   Related episodes: 314 : The 6 Essential Qualities of Coffee Shop Leaders 109 : Leadership Abandonment Syndrome : Lack of development in senior staff and what to do about it 179 : What you MUST Know About Employee Culture w/ Stan Slap 261 : The Basics of Managing Managers 378: 5 Areas to Develop in Managers   Interested in leveling up your coffee shop or setting up 1:1 coaching? Click here to schedule a free consulting discovery call with KTTS Click here to book a formal one-on-one consulting call!   Visit our amazing Sponsors! www.groundcontrol.coffee www.pacficfoodservice.com www.coffeefest.com

The coffee shop is made up various tasks and roles that all work together to create something magical. Wen those roles are not clear or followed through on then the we lose the magic and gain frustration. No role in the cafe is as important than that of the owner (arguably managers but that's another topic), yet we rarely see owners having job descriptions let alone a schedule organized according to both the administrative / financial needs AND the areas of operations, quality, and people.  In today's episode we will discuss the 5 behaviors that are necessary for owners to successfully and effectively lead and manage those 3 areas so they can facilitate and create a thriving coffee shop.  We cover:  Operations, People, and Quality The need for detailed scheduled work Constant curiosity Tension as needed structure Honesty at all costs Using problems to discover and institute solutions Crafting systems needed for operations that serve the people Related Episodes: 314 : The 6 Essential Qualities of Coffee Shop Leaders 368 : Walking the Line Between Leadership and Friendship 307 : 10 Simple ways to Level Up your Coffee Shop 253 : Mindsets that Sabotage Success 248 : The 5 Elements of Resourcing your Team   Interested in leveling up your coffee shop? Click here to schedule a free consulting discovery call with KTTS Click here to book a formal one-on-one consulting call! Visit our amazing Sponsors! www.groundcontrol.coffee www.pacficfoodservice.com www.coffeefest.com  

Many leaders think that leadership flows in one direct: from top to bottom. But if leadership is influence––nothing more, nothing less––then leadership can flow from bottom to top and from side to side. That's called leading across. Leading across means leading your colleagues, your peers––people you don't have positional leadership over. In today's lesson, John Maxwell is going to teach the 7 phases of the leadership loop, which every leader who wishes to lead across must embrace. After John's lesson, Mark Cole will be joined by Chris Goede to discuss what they've learned as they've embraced these principles to lead across within the Maxwell Leadership organization. Our BONUS resource for this episode is the “Leadership Loop Worksheet,” which includes fill-in-the-blank notes from John's teaching. You can download the worksheet by visiting MaxwellPodcast.com/Loop and clicking “Download the Bonus Resource.” References: The 360° Leader by John C. Maxwell (use code PODCAST for 15% off at checkout this week only) 25 Ways to Win With People by John C. Maxwell (use code PODCAST for 15% off at checkout this week only) 17 Essential Qualities of a Team Player by John C. Maxwell (use code PODCAST for 15% off at checkout this week only) Becoming a Person of Influence by John C. Maxwell Winning With People by John C. Maxwell Relevant Episode: Leading Difficult Personalities Shop the John Maxwell Online Store