Podcast appearances and mentions of denise thompson

Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the importance of customer experience, particularly in the context of the Customer Experience Executive Academy. They explore how businesses can navigate economic uncertainty by focusing on enhancing customer experiences. John shares insights on the concept of 'Secret Service' in customer service, emphasizing the need for personalized interactions and systems that recognize customer loyalty. The conversation also touches on the role of AI in improving customer service and the importance of creating a memorable experience for every customer. In this conversation, John and Denise explore the importance of building personal connections with clients through effective communication and understanding their goals. They discuss the significance of utilizing CRM systems to track client information and the role of team collaboration in enhancing customer experiences. The discussion also highlights the evolution of the Secret Service concept into a broader Customer Service Revolution, emphasizing the need for businesses to create communities and foster relationships with their clients. Takeaways The Customer Experience Executive Academy fosters a strong community among leaders. Doubling down on customer experience is crucial during economic uncertainty. Secret Service is about making customers feel recognized and valued. Visual triggers can enhance customer recognition in service industries. Personalized service is key to creating unforgettable experiences. AI can assist in providing personalized customer interactions. Understanding customer journeys is essential for effective service delivery. Different industries can adapt Secret Service principles to their context. Customer loyalty can be enhanced through effective database management. Building personal connections enhances client relationships. Utilizing AI can help in remembering client details. Understanding client goals is crucial for personalized service. Data entry in CRM systems is essential for effective communication. Creating a community around clients fosters loyalty. Secret Service techniques can differentiate businesses. Employees benefit from making clients feel valued. Regular updates in CRM systems improve service quality. Team collaboration enhances customer experience. The evolution from Secret Service to Customer Service Revolution reflects changing business needs. Chapters 00:00 Welcome and Introduction to Customer Experience 02:59 The Customer Experience Executive Academy 05:50 Navigating Economic Uncertainty in Customer Experience 08:55 Understanding Secret Service in Customer Experience 11:54 Implementing Secret Service Systems 14:56 Adapting Secret Service Across Industries 18:11 Utilizing Databases for Personalized Service 21:04 The Role of AI in Enhancing Customer Experience 29:16 Building Personal Connections with Clients 35:04 Understanding Client Goals and Interests 40:09 The Importance of Data Entry and CRM Systems 45:31 Creating a Community Through Customer Relationships 54:26 The Evolution of Secret Service to Customer Service Revolution   Links Six Reasons Your CX Plummets When Your Business Skyrockets, and How to Fix It: https://thedijuliusgroup.com/download-reasons-your-customer-experience-plummets/ Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Employee Experience Executive Academy: https://thedijuliusgroup.com/project/exea/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Secret Service Blog:  https://thedijuliusgroup.com/secret-service-turns-20-and-the-dijulius-group-is-born-with-superior-customer-service-as-the-single-biggest-competitive-advantage/ Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

Summary   In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the recent trend of companies filing for bankruptcy, particularly those known for poor customer service. They explore the concept of the experience gap, where customers feel they are paying more for less, leading to a revolt against companies that fail to meet expectations. The conversation shifts to the importance of maintaining a strong customer experience, even for historically successful brands like Starbucks and Southwest Airlines, which have recently struggled. They emphasize the need for businesses to understand their customers' perspectives and the value of mystery shopping to gain insights. The episode concludes with a discussion on the pursuit of greatness in business and the commitment required to achieve it.   Takeways Bankruptcy often affects companies with poor customer service. The experience gap leads to customer dissatisfaction. Customers are revolting against companies that fail to deliver value. Amazon excels in convenience and customer experience. Great customer experience is not guaranteed; companies must stay vigilant. Mystery shopping can provide valuable insights into customer experience. Understanding the customer's viewpoint is crucial for businesses. Pursuing greatness requires commitment and effort. Most people are not willing to do what it takes to be great. Greatness is a choice, not a given. Chapters 00:00Bankruptcy and Customer Service Failures 03:00The Experience Gap and Customer Revolt 06:01The Importance of Customer Experience 09:01Internal and External Customer Experience 11:57Mystery Shopping and Customer Insights 14:47Pursuit of Greatness in Business 18:14Choosing Greatness and Its Challenges Links Six Reasons Your CX Plummets When Your Business Skyrockets, and How to Fix It Customer Experience Executive Academy Employee Experience Executive Academy Interview Questions The DiJulius Group Methdology Livestream Workshops Schedule a Complimentary Call with one of our advisors   Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

In this episode, Denise Thompson and John DiJulius celebrate the 200th episode of the Customer Service Revolution podcast. They discuss the importance of customer service, especially in a weak economy, and how companies that neglect customer experience often face dire consequences. John emphasizes the need for a Return on Experience (ROX) dashboard to track customer satisfaction and complaints. They also explore common mistakes CEOs make, such as failing to prioritize customer and employee experience training. The conversation highlights the significance of hiring for service aptitude and creating a customer-centric culture through effective training and onboarding. John stresses the importance of executive sponsorship in driving customer experience initiatives and shares insights on how to implement change within organizations. takeaways Customer service is crucial, especially in a weak economy. Sales figures can be misleading indicators of customer satisfaction. Creating a ROX dashboard can help track customer experience metrics. CEOs often neglect the importance of customer experience training. Service aptitude is essential for employees in customer-facing roles. Training should focus on empathy and understanding customer needs. Executive sponsorship is vital for successful customer experience initiatives. Hiring for service aptitude can improve customer interactions. Implementing a customer experience action statement is a key step in enhancing service.   00:00 Celebrating 200 Episodes 02:15 Customer Service in a Weak Economy 08:08 Indicators of Failing Customer Service 15:29 Training for Service Aptitude 22:29 Hiring for Customer Experience 29:15 Creating a Customer Experience Action Statement Links: ROX Dashboard Blog Return on Experience Dashboard Download Relationship Disadvantaged Blog Customer Experience Executive Academy Employee Experience Executive Academy Interview Questions The DiJulius Group Methdology Livestream Workshops Schedule a Complimentary Call with one of our advisors  

summary In this episode, Denise Thompson and John DiJulius discuss the importance of creating a zero-risk environment in customer service. They share personal experiences and examples from companies like Warby Parker and Amazon, emphasizing the need for businesses to anticipate service failures and empower employees to resolve issues effectively. The conversation also covers strategies for training staff, handling customer complaints, and the significance of service recovery in building customer loyalty.   takeaways Zero risk means making it easy for customers to do business. Companies can screw up but must make it right. Anticipating where service failures occur is crucial. Empowering employees leads to better customer satisfaction. Training should focus on common service failure points. Listening to customers is key to resolving complaints. Service recovery can enhance customer loyalty. Celebrating employee successes in customer service is important. Feedback from customers should be documented and analyzed. Understanding customer needs goes beyond their literal questions. Chapters 00:00Introduction to Customer Service Excellence 02:15Understanding Zero Risk Companies 05:51Identifying Common Service Failures 12:21Empowering Employees for Customer Satisfaction 16:03Implementing Effective Recovery Strategies 21:44Learning from Customer Feedback and Complaints Links:  2025 Livestream Workshops, Zero Risk Register now! https://thedijuliusgroup.com/livestream-2025/ Presentation Skills Workshop https://thedijuliusgroup.com/project/presentation-skills/ Sign up for our Weekly E-Service Newsletter: https://thedijuliusgroup.com/event-form/newsletter/  The DiJulius Group https://thedijuliusgroup.com  Customer Experience Executive Academy https://thedijuliusgroup.com/project/cx-executive-academy/ Employee Experience Executive Academy https://thedijuliusgroup.com/project/exea/ Our new best-selling book, The Employee Experience Revolution https://thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale/  Schedule a call to learn more about The DiJulius Group Consulting and Training    tdg.click/claudia Follow and Review: We'd love for you to subscribe and follow us if you haven't yet! John DiJulius is considered "The Authority" on customer experience.  His keynote presentations have motivated and inspired audiences from Entrepreneurs Organization, YPO, Nestle and Marriott to Chick-Fil-A and many more.  His real life stories are lessons long remembered by attendees.  Learn more about John and how to book him for your next event at:  https://johndijulius.com/ The DiJulius Group provides Customer Service content, education, consulting, and training, to ensure our clients become the brand their customers and employees cannot live without.   If you want happy employees, happy customers and happy shareholders, connect with us: Facebook: https://www.facebook.com/thedijuliusgroup LinkedIn: https://www.linkedin.com/company/the-dijulius-group/

Summary: In this episode of the Customer Service Revolution Podcast, John DiJulius shares insights on the art of engaging presentations, emphasizing the importance of icebreakers, audience connection, and storytelling. He discusses the structure of effective presentations, customization for different audiences, and practical advice for aspiring speakers. The conversation also covers the effective use of slides and the significance of storytelling in making presentations memorable. In this conversation, John DiJulius and Denise Thompson explore the art of storytelling in presentations, emphasizing its importance in engaging audiences. They discuss the elements of effective storytelling, including the roles of villains, victims, and heroes, and how these components can transform a presentation. DiJulius shares insights on overcoming the fear of public speaking and the significance of preparation and practice. The discussion also highlights the value of presentation skills training and how it can lead to significant improvements in one's speaking abilities. Takeaways: The energy and engagement of the audience enhance the presentation. Icebreakers are crucial for capturing audience attention. Structuring a presentation into five key elements improves effectiveness. Customization of presentations is essential for audience relevance. Effective presentations require significant preparation time. Storytelling is a powerful tool for memorable presentations. Visuals should enhance the message, not distract from it. The opening and closing of a presentation are critical for impact. Great speakers often use personal stories to connect with the audience. Audience engagement is key to a successful presentation. Storytelling is essential for effective presentations. Data alone is not enough; stories make the content memorable. Every great story has a villain, victim, and hero. Preparation is key to overcoming public speaking fear. Practice presenting regularly to build confidence. Feedback from peers is crucial for improvement. Engaging presentations require a strong opening and closing. Understanding your audience enhances presentation effectiveness. Transformative training can significantly improve presentation skills. The best speakers often repeat and pause for emphasis. Chapters: 00:00Introduction to the Customer Service Revolution Podcast 01:57The Art of Engaging Presentations 05:01The Importance of Icebreakers 08:09Structuring a Presentation for Impact 10:13Customization in Presentations 13:04Advice for Aspiring Speakers 18:56Effective Use of Slides in Presentations 23:55The Power of Storytelling in Presentations 29:27Crafting Compelling Narratives: Villains, Victims, and Heroes 38:45Overcoming the Fear of Public Speaking 46:17Transformative Presentation Skills Training

In this episode of the Customer Service Revolution podcast, John DiJulius and Denise Thompson explore the critical aspects of customer experience, emphasizing the importance of value over price, the role of personalization, and the need for businesses to create a culture of service excellence. They discuss various case studies, including airlines and Starbucks, to illustrate how customer service can make or break a brand. The conversation highlights the significance of making customers feel important and the impact of training and culture on employee performance. Takeaways Elective medical services prioritize patient experience due to competition on value. Competing on price can lead to poor customer outcomes, especially in critical services. Spirit Airlines poor customer service practices. Southwest Airlines maintains a strong service culture despite industry challenges. Starbucks has faced challenges in maintaining its customer experience focus post-pandemic. Speed of service should not compromise the quality of customer interactions. Creating a culture of service excellence can dramatically improve customer experience. Every customer interaction is an opportunity to seize the moment and enhance experience. Personalization in communication is key to customer satisfaction. Listening with your eyes and making customers feel important is essential for service excellence.   Follow John on Facebook:  https://www.facebook.com/thedijuliusgroup/ LinkedIn:  https://www.linkedin.com/company/the-dijulius-group/ YouTube:  https://www.youtube.com/@dijuliusgroup Instagram:  https://www.instagram.com/johnrobertdijulius/ Subscribe to The DiJulius Group blog:  tdg.click/eservice

Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the importance of creating consistency in customer service across multiple locations. They explore the challenges businesses face when scaling, the six components of customer experience, and the significance of proof of concept in training. The conversation emphasizes the need for daily habits, technology's role in enhancing customer experience, and strategies for engaging remote teams. They also touch on the importance of continuous improvement and feedback in maintaining high standards of service.   Takeaways Creating consistency is crucial when scaling a business. Rapid growth can compromise customer experience. Buttoning up systems is essential for success. Proof of concept helps identify mistakes before a full rollout. Training should be practical and prescriptive. Daily habits keep customer experience top of mind. Engaging remote teams requires innovative communication strategies. Technology can enhance personalization in customer service. Continuous feedback is necessary for improvement. Regular training and updates are vital for all employees.   Chapters 00:00Creating Consistency Across Multiple Locations 03:08The Six Components of Customer Experience 05:54Proof of Concept and Training Rollout 09:00Sustaining Customer Experience Training 12:05Daily Habits for Customer Experience 15:05Engaging Remote Teams 18:05Technology's Role in Customer Experience 20:47Continuous Improvement and Feedback 24:03Final Thoughts and Resources   Links: 2025 Livestream Workshops, Register now! The Customer Service Revolution Podcast The DiJulius Group Customer Experience Executive Academy Employee Experience Executive Academy Our new best-selling book, The Employee Experience Revolution   Schedule a call to learn more about The DiJulius Group Consulting and Training

Podcast Summary: In this episode, Denise Thompson and John DiJulius discuss the evolution of customer service and leadership. They explore the importance of developing future leaders, the challenges of maintaining a consistent customer experience, and the need for empathy and people skills in today's workforce. John shares insights from his journey in building The DiJulius Group and emphasizes the significance of investing in employee development to foster a strong community and culture. The conversation also touches on the emotional resilience required for entrepreneurship and the challenges faced by younger generations in the workforce.   Takeaways: The DiJulius Group was founded on the principles of customer service. Leadership development is crucial for maintaining a strong team. Empathy is a learned skill that can be taught. Investing in employee development leads to better retention and satisfaction. Community building is essential for a successful business. The challenges of entrepreneurship require emotional resilience. Younger generations face unique challenges in developing people skills. Training and development should extend beyond the first six months of employment. Creating a culture of recognition enhances employee engagement. The future of work will require adaptability and continuous learning.     Chapters:   00:00The Evolution of the DiJulius Group 01:21Systemizing Customer Service 06:03Building a Consistent Customer Experience 09:34Leadership Development in the Salon Industry 15:11Creating Opportunities and Community 17:15Investing in Employee Well-being 22:24Navigating Uncertainty in Entrepreneurship 26:44Developing Emotional Resilience in the Workforce 33:33Empathy and Communication Skills for Gen Z 35:35The Evolution of Leadership and Business Strategy     Links: 2025 Livestream Workshops, Register now! The Customer Service Revolution Podcast The DiJulius Group Customer Experience Executive Academy Employee Experience Executive Academy Our new best-selling book, The Employee Experience Revolution The Soul of a Startup   Schedule a call to learn more about The DiJulius Group Consulting and Training   Follow and Review: We'd love for you to follow us if you haven't yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We'd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

This week, John sits down with his managing partner, Denise Thompson, to discuss her evolution at The DiJulius Group, and what advice she has those who work alongside entrepreneurs.

This week Renee is giving the Falcons and Kirk, ATL's new cousin, their much deserved props as they kick off the NFL season with some wins. Renee is talking with journalists Mike Jordan and Dawn Montgomery about the Stranger Things house and how to tell the difference between a money conference in Atlanta and a scam. Renee welcomes business manager and founder of ADVISE Sports and Entertainment, Denise Thompson and her wife and ADVISE business strategist, Ashly Cargle-Thompson, to talk about how to balance love and marriage and why business and financial management is so important for pro athletes. Montgomery & Co: Sports, Culture, and Family Business. Listen to MoCo on WABE, Saturdays at 6pm ET. For more, visit wabe.org/moco Follow MoCo @montgomerycopod Hosted by Renee Montgomery Executive Producers: Amena Brown, Scotty Crowe, and Sirena Grace Audio Production: Matt Owen, Allen Linsey, Kevin Rinker, and Crystal DeVone Additional Production and Editing: Ariel Brown Special thanks to: Paul Guarino, Justin Miller, Jaslyn Harris, Jess Silva, Ryshad Pitts, Crystal DeVone, and Kevin RinkerSee omnystudio.com/listener for privacy information.

We're talking with lash artist Denise Thompson about her journey into the lash industry! We're also diving into some recent DC movie news. We reviewed Rose Donuts this week! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

enise J. Thompson is the Director, Resiliency & Peer Support and Director, Critical Incident Stress Management (CISM) for Bexar County Emergency Services District 7, San Antonio, TX. She is the founder of Crisis Response Consulting and The Coach Alliance. Denise received a Bachelor of Arts in Social Work from Wartburg College, Waverly, IA, a Master of Social Work from Florida State University, Tallahassee, FL and is a trained professional Coach through the Institute of Professional Excellence in Coaching. Denise is a Veteran of the US Air Force, was called back to active duty on 11 Sep 2001 and spent 8 years on active duty, 3 years as Chief, Sexual Assault Prevention and Response Deployment Operations at the Air Force Personnel Center, Randolph AFB, TX, and 5 years as Chief, Behavioral Health for the Air Force Reserve Command (AFRC), Robins AFB, GA. In her position with AFRC, Denise was responsible for the implementation and oversight of the following programs: Suicide and Violence Prevention, Post-Suicide Review, Critical Incident Stress Management, and Operational and Post-deployment Stress. For 7 years she provided oversight and training for over 200 AFRC personnel, military and civilian, who were part of the AFRC CISM team. Denise deployed to Iraq in 2008 and in 2009 to Kuwait. Denise finished her career as the Mental Health consultant to the 25th Air Force Surgeon General providing resiliency and operational stress management support to Intelligence, Surveillance and Reconnaissance personnel. Prior to September 11, 2001, Denise, while an Air Force Reserve Officer, was in private practice working with adults and children affected by traumatic events; a contract provider for the Veterans' Administration and an Employee Assistance Program provider for the US Postal Service. Denise currently provides coaching to civilians and first responders regarding life and occupational concerns. Denise presents on a variety of topics for military and civilian personnel regarding suicide prevention, intervention and postvention, workplace violence, Critical Incident Stress Management, combat/operational stress management, post-traumatic stress disorder and sexual assault prevention and response. She teaches several International Critical Incident Stress Foundation (ICISF) courses, is on the ICISF faculty and co-authored the ICISF Suicide Prevention, Intervention, and Postvention course. Denise is a core faculty member of the Resiliency Sciences Institute, International at UMBC Training Centers, instructing the certification courses, Resilient Leadership and The Resilient Child. Denise has provided crisis intervention and organizational consultation following airplane and helicopter crashes, homicides, suicides, line-of-duty deaths, manmade and natural disasters, robberies and combat. She is the founder and volunteer clinical director of the Alamo Regional Response Team, which covers a 13-county area surrounding San Antonio and provides mutual aid throughout Texas. For more information e-mail Denise at dthompon@d7fr.org.

Midwife to the dying? Precognitive Denise accompanies her relatives as they die. She also seems to be able to predict future catastrophes. Explanations include the elasticity of time and interpersonal vibrational attunement. /p> Connecting with Coincidence YouTube channel. Please SUBSCRIBE [https://www.youtube.com/c/Coinciders/featured?sub_confirmation=1] to our channel to be notified when future episodes are posted! Also available, there are 138 archived episodes of the CCBB podcast available, HERE: https://www.spreaker.com/show/dr-bernie-beitman-md. Our guest Denise Thompson-Slaughter is a writer and retired academic editor living in the Rochester, NY area. She has been curious about the nature of reality and the limits of the current materialistic scientific paradigms since she was 6 years old and experienced something no one could explain. Additional un-explanable experiences led her finally to research and write about them in her new book, Explaining the Coincidence Closet: Exploring the Inexplicable. Denise has a degree in English from Rutgers University and is also the author of a mystery novella and three books of poetry. Learn more at https://www.denisethompson-slaughter.com. Our host Dr. Bernard Beitman is the first psychiatrist since Carl Jung to attempt to systematize the study of coincidences. He is Founding Director of The Coincidence Project. His book, and his Psychology Today blog, are both titled Connecting with Coincidence. He has developed the first valid and reliable scale to measure coincidence sensitivity, and has written and edited coincidence articles for Psychiatric Annals. He is a visiting professor at the University of Virginia and former chair of the Department of Psychiatry at the University of Missouri-Columbia. He attended Yale Medical School and completed a psychiatric residency at Stanford. Dr. Beitman has received two national awards for his psychotherapy training program and is internationally known for his research into the relationship between chest pain and panic disorder. Learn more at https://coincider.com. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

BLURB: As Women's History Month kicks off, we will be shining the spotlight on the women in sports college leadership, starting with Denise Thompson, Assistant Commissioner Communications and External Affairs Director for the Big Sky Athletic Conference. Tune in to this episode as Diverse VP Ralph Newell speaks one-on-one with Denise Thompson about her experiences as a former student-athlete, navigating sports play during COVID, diversity in the sports leadership pipeline, and much more. As she takes us on her journey, from being an aspiring radio DJ to student-athlete to a change-making leader in sports, uncover how her passion for sports developed as well as her advocacy for diversity in the sports arena for student-athletes. This is an episode you won't want to miss.  KEY POINTS / MAIN TAKEAWAYS: Denise's student-athlete experience. Considerations for going to an HBCU. Diversity efforts by the Big Sky Athletic Conference. COVID-19 impacts on budgets for sports events. How to make effective change in policies and attitudes. Social justice and diversity actions by the conference. Venturing into Esports. QUOTABLES: “You can't go to the same Black student-athlete every year for Black History Month and ride that one-person story all the time. There are so many stories to tell.” PRODUCTS / RESOURCES: Visit the Diverse: Issues In Higher Education website: https://diverseeducation.com/  Or follow us on social media:  Twitter: https://twitter.com/diverseissues Instagram: https://www.instagram.com/diverseissuesinhighereducation/ Facebook: https://web.facebook.com/DiverseJobs?_rdc=1&_rdr LinkedIn: https://www.linkedin.com/company/diverse-issues-in-higher-education/ Diverse: Issues In Higher Education is edited by Instapodcasts (visit at www.instapodcasts.com) 

The Big Sky's Denise Thompson and Montana State's Aaron Grusonik sat down with Weber State Director of Strength and Conditioning Derek Rosinski and Northern Colorado Assistant Director of Student-Athlete Success Abby Depperschmidt.

The Big Sky's Denise Thompson and Montana State's Aaron Grusonik sat down with Idaho athletic trainer Chris Walsh and Portland State athletic trainer Lauren Block.

The Big Sky's Denise Thompson and Montana State's Aaron Grusonik sat down with Idaho State athletics director Paulin Thiros and Montana Faculty Athletics Rep Charles Palmer

The Big Sky's Denise Thompson and Montana State's Aaron Grusonik sat down with Northern Colorado Women's Head Basketball Coach Jennifer Huth and Portland State student-athlete Paige Donathan.

Episode 2 of CoSIDA Conversations with CoSIDA President Sam Atkinson (Gallaudet University) and Executive Director Doug Vance. This episode features Executive Board of Directors member Denise Thompson of the Big Sky Conference who talks about the Racial & Social Justice Initiative. The monthly conversation discusses all things CoSIDA, the athletics communications profession and our members. We want to make sure everyone knows what the organization is doing and discussing, and what items and initiatives the leadership is working on. Episodes may include guests like one of our committee chairs, executive board or divisional cabinet members or CoSIDA staff. Each episode includes time for questions and answers directly from the membership. Submit your questions any time at CoSIDA.com/askCoSIDA.

The NEC's Ralph Ventre (@NECralph) talks to former FDU student-athlete and current Assistant Commissioner for the Big Sky, Denise Thompson. On the podcast, Thompson talks about developing her passion college athletics and how she pays it forward to the next generation.

Chandra Taylor disappeared when she was 29. I talk with her mom, Denise Thompson, about Chandra and the details surrounding her disappearance, and the fight Denise fights to keep the investigation going. We touch on sexual abuse, addiction, prescription drugs, trafficking, and more.The case is still open. Please visit the "What happened to Chandra Taylor/freitas?" Facebook page for more information. 

Textos feministas hechos audiolibros por mujeres para mujeres y para que llegue a más. Porque ser mujer y encontrar tu libertad no es fácil en este mundo patriarcal: estudiar, trabajar, cuidar crías, cuidar personas enfermas o ancianas, y la doble carga laboral no remunerada (trabajo doméstico); te facilitamos un poquito las cosas para que al menos puedas escuchar cuando quieras a las autoras feministas que tanto deseabas leer y no podías. En este episodio te presentamos un ensayo de Denise Thompson: "Una discusión sobre el problema de la hostilidad horizontal".

On this episode we welcome Denise L Moore, local author and photographer  and Denise Thompson, Resiliency Director for District 7 Fire and Rescue to discuss strategies for improving resiliency for our families and children. Denise Moore shares her recommendations for age appropriate communicate with children  regarding COVID1-9.   Denise Thompson shares tips for communicating during stressful times such as the coronavirus response.   Talking with our children and communicating with our spouses are important for everyday live but have an added emphasis during our long term support to the corona virus response.     Additional Resources: https://www.cdc.gov/coronavirus/2019-ncov/prepare/managing-stress-anxiety.html https://alamocitymoms.com/health-and-wellness/conversations-with-kids-understanding-ebola/ pbs.org/parents/thrive/how-to-talk-to-your-kids-about-coronavirus https://www.cdc.gov/coronavirus/2019-ncov/community/schools-childcare/talking-with-children.html https://spectrumlocalnews.com/tx/san-antonio/news/2020/03/15/texas-pastor-uses-chicken-to-explain-church-s-first-live-streaming-service#

Jessica Veldstra and Denise Thompson are back to podcasting, finally having a spare minute due to social distancing. We discuss the ethics of how behave during the global pandemic of COVID19.

This Week in Big Sky Basketball host Denise Thompson talks with Montana State senior guard Harald Frey, Idaho State head coach Seton Sobolewski, and Skyline Sports' Colter Nuanez.

This Week in Big Sky Basketball host Denise Thompson chats with Idaho senior Lizzy Klinker, Eastern Washington head coach Shantay Legans, and Skyline Sports' Colter Nuanez.

This Week in Big Sky Basketball host Denise Thompson talks with Montana State head coach Tricia Binford, Montana's Sayeed Pridgett, and Skyline Sports' Colter Nuanez.

This Week in Big Sky Basketball host Denise Thompson talks with Southern Utah head coach Todd Simon, Idaho State sophomore guard Callie Bourne, and Skyline Sports' Colter Nuanez.

This Week in Big Sky Basketball host Denise Thompson chats with Montana head coach Shannon Schweyen, Northern Colorado senior guard Jonah Radebaugh, and Skyline Sports' Colter Nuanez.

This Week in Big Sky Basketball host Denise Thompson talks with Montana State head coach Danny Sprinkle, Southern Utah senior guard Rebecca Cardenas, and Skyline Sports' Colter Nuanez.

Denise Thompson and Jessica Veldstra return after a two month hiatus to discuss the use of feminine pronouns for God in a tribute episode to Rachel Held Evans. Frankie and Coco Pdx is their ethical product this week!

Jessica Veldstra and Denise Thompson continue their conversation with Paula about ethics in Judaism and stories from when Paula was growing up in Conservative Judaism in Brooklyn, NY. They also discuss the ethics of yard sales and purchasing second hand clothing and household goods.

In this two part episode, Denise Thompson and Jessica Veldstra talk with Paula, who was raised in Conservative Judaism in Brooklyn and came to live in 1970's Alaska. We talk about ethics in Judaism as well as Paula's adventures in living in rural Alaska. We also give a shout out to Kester Black, an ethical nail polish company.

Denise Thompson and Jessica Veldstra talk about the controversies that have plagued the holiday season for the last several years and whether or not they are really a big deal. They also give shout outs to several of their favorite small businesses and sole proprietors.

Jessica Veldstra and Denise Thompson talk about Celine Dion"s new gender neutral baby clothes line and how it is being criticized as "satanist". They continue to give shout outs to their favorite local small businesses,

Denise Thompson and Jessica Veldstra take a look back at the last 15 episodes and discuss listener feedback and updates to the topics that they covered. This week's ethical company is Cantiq LA, a lingerie store that makes it's gorgeous products for every shape, size, and gender

Denise Thompson and Jessica Veldstra discuss the complicated history of Halloween and if it should be celebrated. Unreal Candy is the ethical company, just in time for trick-or-treaters.

Midd Toker joins Jessica Veldstra and Denise Thompson in the second part of this two part series to discuss ethical cannabis consumption. Midd Toker gives a shout out to Good Cannabis, a distributor up in Fairbanks, AK.

Denise Thompson and Jessica Veldstra talk about redemption narratives, and how they can cause injustice for victims of crimes. They especially focus on teh recent case of Justin Schneider's strangling a woman, ejaculating on her and getting "a pass". They also shout out Finn and Emma, an ethical baby supply store.

Denise Thompson and Jessica Veldstra start the school year out right by discussing the dangers of dress codes and if they should be banished. They also give a shout out to Everlane.

Denise Thompson and Jessica Veldstra interview their friend Angie about her beliefs as an atheist, where she finds meaning and morals, and we ask her to give sweeping statements on how Christians act. She also provides our ethical company, Imperfect Produce.

Jessica Veldstra and Denise Thompson address lots of little ethical quandaries in this episode. They discuss speeding, lying to children about Santa Clause, and taking credit for work you didn't do. Their ethical company this week is National Picnic, a clothing designer that makes in small batches in the USA.

Denise Thompson and Jessica Veldstra discuss whether or not we should be getting joy out of a thief's nose being bitten off for attempting to steal a bike or whether one should fight for property at all. We also discuss Chagrin Valley shampoo bars to prevent plastic waste and shampoo mess in your suitcase.

Jessica Veldstra and Denise Thompson discuss people who defend sexual predators like Bill Cosby and how men are not like polar bears. They also talk about Albatross Razors and how they prevent plastic waste.

Denise Thompson and Jessica Veldstra address the article "Men Prefer Debt Free Virgins without Tattoos" by Lori Alexander, which suggests women don't go to college, marry young, and have lots of precious babies. We also talk about Native Organic Cotton's beautiful duvet covers.

Denise Thompson and Jessica Veldstra discuss whether Proverbs 31 should be used as a list of things for women to do or as a "you go girl" type of encouragement. They also give a shout out to Equal Exchange coffee, which women are going to need if they try to do all the things listed in Proverbs 31

Jessica Veldstra and Denise Thompson chat about the Founding Fathers and whether the Declaration of Independence was biblical or ethical. We then take it down a notch and discuss Theo Chocolates, the first ethical chocolate company in the U.S.A.

Denise Thompson and Jessica Veldstra talk about the most ethical ways to give to people who are homeless and the need for more homeless shelters. They also discuss the Alaska Food Hub and how it is getting Jessica out of awkward conversations.

In this episode: Denise BLOWS the show up so much that my server LITERALLY needed to reboot for a part 2! She explains how she went from being someone who would walk into a room and everyone would snap to attention, to being someone who lost all status in the civilian world and how she built a new empire, became a international best selling author, & is helping women discover and leverage their AUTHENTIC VOICES! -We talked about how to focus on your accomplishments when your not creating traction and feel stuck -Importance of Emotional IQ out of the uniform -How to regain identity out of the uniform -How to let go of the military persona and connect with civilians -Her Formula on leveraging your military perspective to add value to the civilian sector -What to do when you deal with "Self-Doubt" -How to get unstuck and not be stagnate -She shares her vision for her best selling journal called "Live in Gratitude Daily: The Key to Abundance, Joy, & Love" and how gratitude can open up new opportunity for us ambitious veterans -She explains how to RE-FEEL after being conditioned to be numb while serving Denise Joy Thompson is a coach, a champion for people finding their power within, a catalyst for transformation, a speaker, writer, a Colonel and Veteran. Denise is the CEO of Global Broadcasting LLC, founder of Global Voice Radio and owner of The Coach Alliance. After more than 27 years as a therapist and a military member, including two deployments, Denise Joy has transitioned to coaching women (and a few good men) in creating their businesses and a life they love to live.

Jessica Veldstra and Denise Thompson discuss Jeff Sessions use of Romans 13:1-2 to justify the policy of separating migrant families at the border and the abominations that it has been used to justify throughout history. They give a shout out to Together Rising, a non profit who help supply representation to children in immigration courts.

Jessica Veldstra and Denise Thompson have special guest Joshua Veldstra on to question why they no longer eat mammals. Lumber Union is highlighted as the ethical company of the week.

Denise Thompson and Jessica Veldstra look back on the first 15 episodes of the podcast, read some feedback we have received, and discuss our thoughts and feelings about each episode.

Denise Thompson and Jessica Veldstra fume about the existence and quality of Christian Pop Culture. They also chat about To-Go Ware, sustainable, reusable bamboo cutlery that helps prevent one use plastic from ending up in the ocean.

Denise Thompson and Jessica Veldstra discuss stuff that Christian's say that that is particularly unhelpful and the reasons why we should stop saying them. They also review Pela, the new compostable phone case.

Jessica Veldstra and Denise Thompson delve into the world of true crime and the ethical issues around using genealogical DNA to find the Golden State Killer. They also discuss sevenly.org, a great company that makes generosity their priority.

Jessica Veldstra and Denise Thompson discuss the Purity Culture of the late 90's and 00's and how it is still affecting people today. They also give a shout out to two other female podcasters who have their own online shop, Marriage Supply.

Jessica Veldstra and Denise Thompson discuss ethical pet ownership and how they obtained each of their pets. They are also super excited about their ethical company for the week: Dog Crazy Designs, inventor of the Sugatti!

Denise Thompson and Jessica Veldstra talk about travel ethics as they have just returned from traveling internationally. They also give a shout out to the Bali Street Kids Project.

Denise Thompson and Jessica Veldstra discuss their current church attendance, what influenced their choices, and they hit on all three topics that they aren't going to discuss! They also feature Square Bars, a delicious ethical snack you can pick up at a gas station.

Denise Thompson and Jessica Veldstra discuss their upbringing in two different churches and how attendance was viewed, in the first part of this two part topic. They also feature their favorite non-profit, Preemptive Love, and the soap that refugees make.

Jessica Veldstra and Denise Thompson chat about their experience with sex ed, the problems with abstinence only sex education, and why they needed to get new toothbrushes from Preserve.

Denise Thompson talks about her family's prefab. Recorded at Avoncroft Museum of Historic Buildings, Bromsgrove, on 23rd July 2016.

Jessica Veldstra and Denise Thompson discuss swearing, the different types, and whether or not any swearing can be ethical. Their husbands Michael and Patrick make an appearance and give their differing opinions. Badger Balm is highlighted as the ethical company of the week.

Jessica Veldstra and Denise Thompson discuss Amazon.com and all of it's ethical failings. The quandary comes into play with whether they should remain friends with people who are educated about the harm Amazon does to the local community, yet still enthusiastically support the company. Denise and Jessica also extol the virtues of the very local business, the Veggie Bus.

Denise Thompson and Jessica Veldstra discuss the controversy and conspiracy theories surrounding recycling in Alaska and discuss ways that we can guarantee we are reducing the amount of trash that ends up in the landfill.

Denise Thompson and Jessica Veldstra talk to Joshua Veldstra, a photographer voted best in Alaska, about his perspective on the Mike Pence Rule.

Jessica Veldstra and Denise Thompson discuss whether or not enacting the Mike Pence rule is ethical.

Jessica Veldstra and Denise Thompson discuss the ethics of short term missions and also talk about one of their favorite brands, Sudara.

Last year, co-host Jean Day contributed to the book, Live in Gratitude Daily. Denise Thompson had the vision that turned the book idea a reality. According to Denise it starts with appreciating what one has. Too many times, our thoughts turn to what we don’t have and what we don’t want, but those thoughts guarantee things will stay the same. Real change, according to Denise and Jean, begins when you begin appreciating what you do have. This creates and makes room for more. Facebook: https://www.facebook.com/groups/LiveInGratitudeDaily/ Book: Live in Gratitude Daily 

She an author in three books and a few more to come. “Chocolate & Diamonds for the Women’s Soul” has 110 co-authors where she wrote about her Healing Journey.” In “Journey to the Stage, Volume 2” with Women’s Prosperity Network her story is “My Journey to the Stage.” Catherine's goal is to speak on stage, so here she spoke about her journey getting there. "Discover Your Destiny, Live Your Dreams, Love Your Life: Expert Tips for Creating Success" is another collaborative book with Denise Thompson that released in January. In this book, she wrote “My Journey and Destiny With Mental Illness.” She submitted three very short stories to “365 Days of Grace,” which will release in June. Book four of "The Inner Circle Chronicles" with Anne Deidre and 11 other authors will be released in the spring. In this one, she will be sharing her spiritual journey and some of her obstacles.Women Innovators with Tami Patzerhttp://businessinnovatorsradio.com/women-innovators-with-tami-patzer/

She an author in three books and a few more to come. “Chocolate & Diamonds for the Women’s Soul” has 110 co-authors where she wrote about her Healing Journey.” In “Journey to the Stage, Volume 2” with Women’s Prosperity Network her story is “My Journey to the Stage.” Catherine's goal is to speak on stage, so here she spoke about her journey getting there. "Discover Your Destiny, Live Your Dreams, Love Your Life: Expert Tips for Creating Success" is another collaborative book with Denise Thompson that released in January. In this book, she wrote “My Journey and Destiny With Mental Illness.” She submitted three very short stories to “365 Days of Grace,” which will release in June. Book four of "The Inner Circle Chronicles" with Anne Deidre and 11 other authors will be released in the spring. In this one, she will be sharing her spiritual journey and some of her obstacles.Women Innovators with Tami Patzerhttp://businessinnovatorsradio.com/women-innovators-with-tami-patzer/

Dr Denise Thompson explains about the term primitive accumulation and the connection between male power and capitalism also if capitalism will ever be replaced with another system.

Sometime in our lives we will unfortunately witness or be impacted by a traumatic event. We hear about these situations in the media all of the time…a very disgruntled employee who kills their boss and then commits suicide; witnessing the terrorist attacks of the World Trade Center towers; a bank teller who is robbed at gun point; a bus accident involving the death of children; or a natural disaster like that of the recent earthquakes and tsunami that hit Japan. All of these situations create what is called critical incident stress. We bring the topics of stress management and emotion management as part of National Stress Awareness month. And tonight, we focus on Handling Stress after a Traumatic Event. We will talk with Denise Thompson with Crisis Response Consulting, about how you can identify the signs and signals of this kind of traumatic stress; and mechanisms for coping during these difficult times. Denise Thompson is the founder and owner of Crisis Response Consulting, a graduate of Florida State University, a licensed clinical social worker and a Lt Col in the Air Force Reserves. Recently she served 8 years of active duty, including 2 deployments following September 11, 2001. During this period of active duty, Denise served as Chief, Sexual Assault Prevention and Response Deployment Operations and 5 years as Chief, Behavioral Health for the Air Force Reserve Command (AFRC) Surgeon General. Prior to her activation in 2001, Denise was in private practice working with adults and children affected by traumatic events. Denise has also provided crisis intervention and organizational consultation following airplane and helicopter crashes, homicides, suicides, line-of-duty deaths, man-made and natural disasters, robberies and combat. 

2pm ET / 1pm CT / 12pm MT / 11am PT (Outside US: Dial 00 + 1 + 714-464-4891) Viki Winterton interviews Denise Thompson!  Founder and owner of Crisis Response Consulting, Denise J. Thompson is a licensed clinical social worker and a graduate of Florida State University.  As a Lieutenant Colonel in the U.S. Air Force Reserve, she served over nine years of active duty, including two deployments following September 11, 2001.  Crisis Response Consulting is an organization dedicated to strengthening crisis and disaster response resources, building resiliency and enhancing support to first responders, individuals affected by traumatic events, communities, and organizations through consultations, education, and training.