Podcasts about shop owners

She thought she was just a loyal regular at her favorite donut shop—until the owner called with a very serious accusation.

Thanks to our Partner, AppFueledSEO can easily turn into a game of watching rankings, reporting what happened, and waiting to see what happens next. But what if there was a better way to know exactly when it's time to stop focusing on one keyword and start going after the next opportunity?Brian Walker sits down with Shop Marketing Pros Director of SEO Michelle Travis to break down the new SMP Proactive Keyword Lifecycle System and how it changes SEO from reactive to proactive. They dig into how keywords are discovered, qualified, accelerated, validated, and eventually “graduated” once they reach meaningful and stable positions in search.They also get into why SEO timelines can look completely different for a rural shop versus a shop surrounded by hundreds of competitors in a major metro area, how keyword difficulty affects expectations, and why focusing on 20 keywords doesn't mean your shop will only rank for 20 keywords.And the early numbers behind the system are pretty impressive. During beta testing, 31% of the tracked keywords graduated within the first 30 days, with nearly all of those maintaining their graduation status during the following 30 days.If you want a better understanding of what your shop's SEO company should actually be doing behind the scenes and how a real strategy should keep moving forward instead of sitting in maintenance mode. Listen to the full episode.Show Notes with TimestampsIntroduction to Stan Stokes and GuestX (00:00:10) Host Brian Walker introduces guest Stan Stokes and his company, GuestX, which analyzes phone calls for auto repair shops.The Origin of the Partnership (00:01:32) Brian explains how his marketing agency started using GuestX's AI to replace manually listening to and analyzing client phone calls.The Problem with Marketing Leads (00:03:20) Stan discusses how shops often blame marketing for slow business, when the real issue is converting phone opportunities into actual customers.Analyzing the Data: Booked Appointment Rate (00:08:10) Stan reveals a 37% booked appointment rate from a sample of over 17,000 calls from top-tier auto repair shops.Reasons for Missed Opportunities (00:09:08) A breakdown of why appointments aren't booked, with 65% of the time being because the service advisor never offered one.The Financial Impact of Missed Calls (00:11:44) Stan calculates that improving the booking rate by just 10% could equate to an average of $10,000 per shop.Understanding New Customer Behavior (00:13:54) Discussion on the difference between planned and unplanned service needs and why new customers often lead with questions about price.The "Price Shopper" Misconception (00:17:08) Brian argues against labeling customers as "price shoppers" just because they ask about cost, calling it an arrogant perspective.The Power of a Simple Question (00:20:27) Stan explains how asking "what concerns are you having?" can completely change the outcome of a call with a new customer.Real-Time Recovery and Coaching (00:23:00) The discussion turns to using call analysis data for real-time recovery of missed appointments and for targeted team coaching.The Handoff from Marketing to Sales (00:27:17) Brian emphasizes the critical point where marketing efforts end and the shop's sales and customer service performance takes over.The Success of Top-Performing Shops (00:32:16) Brian highlights shops that excel at converting calls, noting their high booking rates are due to focusing on phone skills.Knowing Your Key Performance Indicators (KPIs) (00:35:47) Stan stresses the importance of knowing front-of-house KPIs, like the percentage of new versus returning customers, to guide strategy.How to Contact Stan Stokes (00:39:50) Stan provides information on how listeners can get in touch with him and learn more about his company, GuestX.How To Get In TouchJoin The Auto Repair Marketing Mastermind Group on FacebookMeet The ProsFollow SMP on FacebookFollow SMP on InstagramGet The Ultimate Guide to Auto Repair Shop Marketing BookEmail Us Podcast Questions or Topics Lagniappe (Books, Links, Other Podcasts, etc)GuestXEpisode 159 - There's No Such Thing As A Price ShopperThanks to our Partner, AppFueledAppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Download Our Free Mobile Podcast App: https://automotiverepairpodcastnetwork.com/app/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Storytelling and Open Discussion. https://remarkableresults.biz/Automotive Field Theory with Matt Fanslow: From Diagnostics to Quantum Physics and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video EpisodeWhat if the best place to train your technicians isn't a classroom, but your own shop?In this episode of Remarkable Results Radio, Carm Capriotto sits down with Brandon Steckler, former Motor Age editor and industry educator, to discuss S.W.A.T. (Steckler Worldwide Automotive Technical Training and Diagnostics) and his mission to elevate automotive repair through hands-on education, diagnostic support, and a culture of continuous learning.Brandon explains why effective training should close knowledge gaps rather than simply provide quick answers, and why shop owners should view education as an investment in their people, their business, and the entire local repair community.What You'll LearnHow S.W.A.T. combines just-in-time diagnostic support with technician training.Why on-site training can create stronger technical foundations and better diagnostic habits.Why shop owners shouldn't fear inviting neighboring businesses to participate in training.How collaboration between local shops can strengthen the entire automotive repair community.Why technicians need to become "perpetual students" as vehicle technology continues to evolve.How investing in training can improve technician confidence, productivity, and profitability.Why bringing education directly into the shop can shorten the distance between learning and earning.Great technical training doesn't simply help a technician fix today's vehicle. It builds the knowledge, habits, confidence, and diagnostic thinking needed for tomorrow's challenges. Brandon's message is clear: shops that consistently invest in education create stronger professionals, stronger teams, and a stronger industry.Brandon Steckler, S.W.A.T Training and Diagnostics. Brandon's previous episodes HERE.Brandon's Cell Phone: 1 (484) 824-4621Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://remarkableresultsradiopodcast.captivate.fm/napaautocare NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/Connect with the Podcast:Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/Visit the Website: https://remarkableresults.biz/Subscribe on YouTube: https://www.youtube.com/carmcapriottoFollow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmastersJoin Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976Join our Insider List: https://remarkableresults.biz/insiderAll books mentioned on our podcasts: https://remarkableresults.biz/booksOur Classroom page for personal or team learning: https://remarkableresults.biz/classroomSpecial episode collections: https://remarkableresults.biz/collectionsBuy Me a Coffee: https://www.buymeacoffee.com/carmThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Facilitating Wisdom Through Storytelling and Open Discussion. https://remarkableresults.biz/Automotive Field Theory: From Diagnostics to Quantum Physics and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication: Develop Interpersonal and Professional Communication Skills with Craig O'Neill. https://craigoneill.captivate.fm

Your Coach Doesn't Know Squat About MarketingYour auto repair shop business coach may be great at improving operations, financial performance, leadership, and profitability—but that doesn't necessarily make them a marketing expert.In this episode of The Weekly Blitz, we explain why shop owners should be cautious about accepting marketing advice from someone who isn't actively studying and practicing it every day.Marketing changes fast. The platforms, algorithms, privacy rules, technology, and customer behaviors that shaped successful strategies five years ago have changed dramatically. In some cases, tactics that worked just six months ago may already be losing effectiveness.When your coach offers an opinion about SEO, Google Ads, social media, websites, or digital strategy, ask what current data and hands-on experience support it. Before cutting a marketing channel or changing direction, get a professional opinion from someone working in automotive marketing today.In this episode, you'll learn:Why coaching repair shops and marketing repair shops are different specialtiesHow outdated marketing advice can hurt your businessWhy confidence should never replace current dataQuestions to ask before acting on someone's marketing recommendationHow business coaches and marketing professionals should work togetherWhy operational problems can sometimes look like marketing problemsWhen to seek a professional marketing audit or second opinionYour coach can be an invaluable part of your team—but every professional should stay in their area of expertise. Let your coach help strengthen the business, and let a qualified marketing professional connect that business with the right customers.Sponsored by Shop Marketing ProsShop Marketing Pros helps independent auto repair shops market differently with strategies built around each shop's goals and local market.From websites and search visibility to paid advertising, social media, content, and measurable strategy, the Shop Marketing Pros team works in automotive marketing every day.Get professional marketing guidance based on current experience and real data at ShopMarketingPros.com.Key TakeawayDon't accept marketing opinions as marketing expertise. Ask for current data, relevant experience, and measurable recommendations before making decisions that could affect your shop's car count, reputation, growth, and future.Connect With Shop Marketing ProsWebsite: ShopMarketingPros.comIf you enjoyed this episode, subscribe to The Weekly Blitz and share it with another independent auto repair shop owner.Keep pushing forward, keep challenging assumptions, and keep marketing differently.The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook Group, go here: https://www.facebook.com/groups/autorepairmarketingmastermindConnect with Chris:AutoFix-Auto Shop Coachingwww.autoshopcoaching.comwww.aftermarketradionetwork.com 940-400-1008Facebook: https://www.facebook.com/AutoFixAutoShopCoachingYouTube: https://bit.ly/3ClX0aeEmail Chris: chris@autofixsos.comThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open DiscussionDiagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

Thanks to our partners Promotive, WickedFile, Maverick Shop Owners, and OverdryveWhy are less than 10% of shops operating within even 40% of what they're actually capable of? And if throwing more money at your technicians won't fix your productivity problem, what will?Hunt Demarest sits down with Chris Cotton of AutoFix Shop Coaching, fellow multi-shop owner and host of The Weekly Blitz, to translate this year's Auto Shop Benchmark Report into real, actionable advice. Chris breaks down the three real barriers to productivity, the technician, the environment, and leadership, and walks through the shop floor fixes that took one client from $180,000 a month to $350,000, and another from under $200,000 to nearly $400,000. Along the way, Hunt and Chris dig into why fewer than 20% of technicians today are actually money motivated, why flat rate isn't the productivity silver bullet most owners assume it is, and why the fastest way to fix a struggling shop is almost never to yell at the guys in the back.Whether you're staring at a productivity number you don't understand or you already suspect your shop is leaving money on the table, this episode is a practical field guide to turning benchmark data into a better bottom line.Get the FREE 2026 Auto Shop Benchmark Report: https://hubs.ly/Q04j-grh0The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.What You'll Learn…03:49 Track it, measure it, fix it, why coaching outperforms data alone06:44 The three real barriers to productivity: tech, environment, leadership08:24 The diesel shop step-counter experiment12:28 The Rochester shop that went from $180K to $350K a month17:04 The $90 consultation fee that stopped diag from bleeding money21:57 Why fewer than 10% of shops hit 40% of their real capacity26:43 Why 50% of top shops are hourly, not flat rate, and pay isn't everything30:22 The flexibility that keeps a top tech loyal without a raise33:45 Car counts, layoffs, and the hard call every owner eventually faces36:38 How to get a free 30-minute shop consultation with ChrisThanks to our partner, PromotivePromotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit https://gopromotive.com/Thanks to our partner, WickedFileTurn chaos into clarity with WickedFile, the AI for auto repair shops. Transform invoices into insights, protect cash flow, and stop losing parts, cores, or credits to maximize your bottom line. visit https://info.wickedfile.com/Thanks to our partner, Maverick Shop OwnersYou're working on growing a more profitable shop - that's critical. That's exactly what the 24-video Blueprint course by Maverick Shop Owners addresses - customers, sales, profit, people, systems, and freedom. Get free access for our listeners only at https://maverickshopowners.com/blueprintThanks to our partner, OverdryveOverdryve is your AI-powered marketing operating system. It predicts slow weeks before they happen, automatically launches revenue-driving campaigns, tracks ROI down to the dollar, and optimizes performance in real time. Visit https://overdryvemarketing.com/Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: www.paarmelis.comEmail Hunt: podcast@paarmelis.comGet the FREE 2026 Auto Shop Benchmark Report: https://hubs.ly/Q04j-grh0Download a Copy of My Books Here:Beyond the Bays: A Financial Playbook for Auto Repair Shop OwnersWrenches to Write-OffsYour Perfect Shop The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open DiscussionDiagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

Thanks to our Partners, Pico Technology, and AutelWatch Full Video EpisodeHow much freedom should an automotive professional have to deviate from published service information?In this episode of Automotive Field Theory, Matt Fanslow digs into that question after a recent discussion involving ADAS procedures and Ford brake caliper fasteners that service information specifically instructs technicians to remove and discard.The debate isn't really about one set of bolts.It's about the level of confidence we sometimes have in deciding that a procedure isn't necessary when we don't actually know why the manufacturer specified it in the first place.Matt compares following service information to insurance and personal protective equipment. Most days, neither appears necessary. You don't buy insurance because you expect to crash every day, and you don't wear PPE because something goes wrong every time you use it. They're there for the rare day when something does go badly wrong.That same idea applies to automotive repair.Millions of repairs may survive a shortcut without consequence. A rope-style tire plug may last the remaining life of the tire. A reused fastener may never loosen. A skipped calibration may never produce an obvious complaint.But is a history of getting away with something the same as evidence that the procedure wasn't necessary?Topics DiscussedFord service information calling for certain brake fasteners to be removed and discardedThe difficulty of finding documentation explaining why Ford requires replacementWhether thread locker, bolt coatings, fastener design, or another factor could be behind the requirementWhy the absence of an explanation doesn't automatically justify ignoring the procedureRisk management in automotive repairThe difference between something working and something being an approved repairRope-style tire plugs versus manufacturer-approved tire repair proceduresLegal exposure when a repair deviates from accepted or published proceduresOE versus aftermarket ADAS calibration equipment and proceduresWhy following the OE procedure provides an inherently defensible positionWhen departing from an OEM diagnostic trouble tree may be reasonableThe difference between deviating from a diagnostic process and deviating from a safety-related assembly procedureAdding something such as thread locker to improve robustness versus eliminating a required stepThe criticism sometimes directed toward specialists who follow service informationWhy experience alone doesn't necessarily demonstrate that a specified procedure is unnecessaryPPE, insurance, and service procedures as protection against the exceptionally bad dayKey Takeaways“I've always done it this way” isn't the same as knowing why the procedure exists.A repair method can work hundreds or thousands of times without demonstrating that the manufacturer's requirement was unnecessary.There are different kinds of deviations from service information.Skipping steps in a diagnostic trouble tree because you understand the system and can perform more efficient testing isn't necessarily comparable to ignoring a torque specification, calibration requirement, preparation procedure, or instruction to replace a fastener.Following the published procedure is also a form of risk management.The value of the procedure may not reveal itself during the thousands of repairs where nothing goes wrong. Its value may be on the one repair where something does.Doing exactly what the manufacturer published is difficult to criticize.There may be legitimate aftermarket alternatives and there may even be procedures that can be improved upon. But if someone performs the repair exactly as the manufacturer specifies, criticizing them for being unnecessarily cautious is difficult to justify.The QuestionIf service information specifically says to discard and replace a component but doesn't explain why, what level of evidence should be required before we decide that replacement isn't actually necessary?And if documentation exists from Ford explaining why these particular fasteners must be replaced, or providing an approved procedure for their reuse, Matt wants to see it.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comContact InformationEmail Matt: mattfanslowpodcast@gmail.comSubscribe on YouTube: @automotivefieldtheoryThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through StoryTelling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, AppFueledAlaska may be known for its breathtaking scenery and extreme conditions, but running a successful auto repair shop there comes with challenges that most shop owners in the Lower 48 never have to consider. In this conversation, Brian and Kim sit down with Robert Wright of 1023 Diesel & Fleet in Palmer, Alaska, to explore what it's really like to own and grow a shop in one of the most unique automotive markets in the country. From marketing in remote communities and building a strong shop culture to navigating harsh winters, seasonal demand, staffing, and expanding from a diesel specialty shop into general automotive repair, Robert shares practical insights that apply no matter where your shop is located. If you're looking for fresh perspectives on leadership, marketing, and growing a thriving repair business, you won't want to miss this episode. Listen now and discover what every shop owner can learn from doing business in the Last Frontier.Show Notes with TimestampsIntroduction to the Podcast and Guest (00:00:09) Host Brian Walker introduces co-host Kim and guest Robert Wright, owner of 1023 Diesel in Palmer, Alaska.Misconceptions and Realities of Alaska (00:01:03) The hosts and guest discuss common stereotypes about Alaska from TV shows versus the reality of living there.Life in Palmer, Alaska (00:02:17) Robert describes the Palmer area, its proximity to Anchorage, its history as a farming colony, and its Midwest feel.Remote Alaskan Living (00:04:04) Discussion about the "road system" and how people access remote locations like Robert's cabin via plane, boat, or snowmachine.The Shop's Origins and Evolution (00:04:51) Robert explains how 1023 Diesel started in his garage and evolved from a diesel-only specialty shop to general automotive repair.Defining "Rural" in Alaska (00:06:21) The hosts and guest discuss the perception of "rural" and how Palmer is considered part of Alaska's main population center.Marketing to Remote Customers (00:07:04) Robert explains that customers travel hundreds of miles for service and how word-of-mouth is crucial for reaching off-grid communities.Community Involvement in Marketing (00:08:46) The importance of "boots on the ground" community marketing is discussed as an effective, old-fashioned approach in Alaska.Sponsor Message: AppFueled (00:09:59) A commercial break for the podcast sponsor, AppFueled, which creates custom loyalty apps for auto repair shops.Climate and Seasonality in Business (00:10:55) Discussion about Palmer's unique weather, including extreme winds, and how it creates seasonality in the auto repair business.Alaska's "Break Up" Season (00:12:21) Robert explains the spring "break up" season, when thawing ground leads to road weight restrictions, causing a business slowdown.Studded Tires and Winter Business (00:14:15) The group discusses state-mandated studded tires for winter traction and how tire changeovers create a busy season for shops.Corrosion and Winterizing Vehicles (00:15:00) The conversation covers the extreme rust on off-highway vehicles and the specifics of winterizing vehicles for the Alaskan climate.Staffing and Recruitment in Alaska (00:19:22) Robert discusses the challenges and strategies for finding technicians, noting that Alaska is a destination state for many.Building an Attractive Shop Culture (00:20:05) The importance of having a great facility, reputation, and culture, including a four-day workweek, to attract top talent.Customer Loyalty in Alaskan Communities (00:24:22) The hosts and guest talk about the strong sense of community loyalty in Alaska and the importance of reputation.Using a Rewards Program for Community Good (00:25:03) Robert shares how he used his shop's customer rewards program to raise funds for an injured community member.Closing Remarks and Invitation to Visit (00:26:12) Robert invites listeners to visit Alaska and offers to give them advice or show them around.How To Get In TouchJoin The Auto Repair Marketing Mastermind Group on FacebookMeet The ProsFollow SMP on FacebookFollow SMP on InstagramGet The Ultimate Guide to Auto Repair Shop Marketing BookEmail Us Podcast Questions or Topics Lagniappe (Books, Links, Other Podcasts, etc)1023 Diesel & FleetThanks to our Partner, AppFueledAppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Download Our Free Mobile Podcast App: https://automotiverepairpodcastnetwork.com/app/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Storytelling and Open Discussion. https://remarkableresults.biz/Automotive Field Theory with Matt Fanslow: From Diagnostics to Quantum Physics and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode What happens when one of the industry's fastest-growing events doubles its exhibit space and brings together more than 200 exhibitors, 80+ training sessions, and thousands of automotive professionals? Carm Capriotto sits down with Ryan Ragan, Executive Director of the Automotive Service and Tire Alliance (ASTA), for a preview of the upcoming ASTA Expo in Raleigh, North Carolina. Ryan shares what makes this year's event different, from its massive growth and unique Survivor themed networking experience to next-generation training and technology designed for today's increasingly complex vehicles. What You'll Learn Why the ASTA Expo has more than doubled its exhibit space to over 112,000 square feet.What attendees can expect from more than 200 exhibitors and 80+ educational sessions.How theSurvivorthemed networking activities are designed to get attendees out of their comfort zones and meeting new people.How AI, virtual reality, and augmented reality are changing automotive training.Why today's automotive professionals need skills beyond turning wrenches.How the event is designed to serve everyone from first-year apprentices to experienced shop owners. The ASTA Expo is evolving alongside the automotive industry. With expanded education, emerging technology, creative networking, and opportunities to connect with professionals across the industry, the event is designed to help attendees learn, adapt, and build relationships that move the industry forward. Exclusive $25 off your ASTA Registration with Code: Results25 Register Here: https://astausa.org/buy-expo-tickets Ryan Ragan, Executive Director, ASTA. Listen to Ryan's previous episodes HERE Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://remarkableresultsradiopodcast.captivate.fm/napaautocare   NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: Download and Listen on Our Mobile App:https://automotiverepairpodcastnetwork.com/app/Visit the Website:https://remarkableresults.biz/Subscribe on YouTube:https://www.youtube.com/carmcapriottoFollow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmastersJoin Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976Join our Insider List:https://remarkableresults.biz/insiderAll books mentioned on our podcasts:https://remarkableresults.biz/booksOur Classroom page for personal or team learning:https://remarkableresults.biz/classroomSpecial episode collections:https://remarkableresults.biz/collectionsBuy Me a Coffee:https://www.buymeacoffee.com/carm The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcastwith Carm Capriotto:Facilitating Wisdom Through Storytelling and Open Discussion.https://remarkableresults.biz/Automotive Field Theory:From Diagnostics to Quantum Physics and Mental Health, Matt Fanslow is Lifting the Hood on Life.https://mattfanslow.captivate.fm/Business by the Numbers: Understand the Numbers of Your Business with CPA Hunt Demarest.https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.https://autorepairmarketing.captivate.fm/The Weekly Blitz: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.https://chriscotton.captivate.fm/Speak Up! Effective Communication: Develop Interpersonal and Professional Communication Skills with Craig O'Neill.https://craigoneill.captivate.fm

In the latest episode of Rising Tide the Ocean Podcast David and Vicki talk with Natalie Shuman, the owner of Sun Divers Roatan on the famed island located on the Meso-American Reef 40 miles north of Honduras in the Caribbean. A certified scuba instructor, co-founder of a scuba scholarship program called ‘Roa Girls Dive', a board member of the Roatan Marine Park, Natalie will cover a range of issues with us. These include the challenges of running a conservation focused dive shop, her favorite reef animals, what someone considering becoming a diver should know, invasive lionfish as seafood, slopping on only coral safe sunblock and of course, should you burn your new dive mask? Learn that and much more as we get down with Natalie Shuman. Additional Resources Sun Divers Roatan — One of the leading dive shops Roatan has to offer, Sun Divers Roatan stands apart for our commitment to safety, conservation, and personalized service. Their status as Roatan's first-ever PADI Eco Center means you'll dive with a team that's as passionate about protecting the reef as they are about delivering epic underwater adventures.Blue Frontier / Substack — Building the solution-based citizen movement needed to protect our ocean, coasts and communities, both human and wild.Inland Ocean Coalition — Building land-to-sea stewardship - the inland voice for ocean protectionFluid Studios — Thinking radically different about the collective good, our planet, & the future.

If you're heading to IMTS 2026, don't spend three days wandering around looking at machines you could have watched on YouTube.In this episode, Andrew and Jay share their best advice for machine shop owners who want to get real value out of IMTS, from crafting a better elevator pitch and making the right connections to finding hidden capacity gains in the tooling, workholding, and processes surrounding the machines you already own.They talk about why you should guard your time at booths, meet the technical people behind the sales teams, use your phone as an external memory, network with other shop owners, and debrief every night before valuable contacts and ideas disappear.Plus: free dinners, IMTS transportation hacks, CMM shopping, and where you can find Andrew and Jay at the show.

Coaching to Valuation: What Is Your Shop Really Worth?You may believe you own a million-dollar shop—but would the financials support that number if a qualified buyer examined your business today?In this episode of The Weekly Blitz, we introduce Coaching to Valuation, a new approach that builds on the proven principles of Coaching to Profits. The goal isn't just to improve this month's numbers. It's to create a more profitable, transferable, and valuable business.We discuss:The difference between Coaching to Profits and Coaching to ValuationWhy every owner should be prepared to sell—even if they never plan on sellingWhat “blue-sky” or goodwill value meansWhy a profitable shop may still be difficult to sellHow owner dependence can reduce business valueThe importance of clean, credible financial recordsHow staffing, systems, customer retention, marketing, and risk affect valueSetting a 24-month target and coaching toward itEvaluating a shop you may want to purchasePreparing your own shop for a possible saleTo begin the valuation process, you will need at least one full year of profit-and-loss statements and a matching balance sheet. Three years of both is preferred because it provides a clearer view of the business's performance and trends.An estimated valuation is not a formal appraisal or a guaranteed sale price. It is a practical starting point for identifying weaknesses, strengthening the business, and creating a measurable plan for increasing its value.This episode is brought to you by Shop Marketing Pros. Learn more at ShopMarketingPros.com.The Weekly Blitz is proud to be part of the Automotive Repair Podcast Network.The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook Group, go here: https://www.facebook.com/groups/autorepairmarketingmastermindConnect with Chris:AutoFix-Auto Shop Coachingwww.autoshopcoaching.comwww.aftermarketradionetwork.com 940-400-1008Facebook: https://www.facebook.com/AutoFixAutoShopCoachingYouTube: https://bit.ly/3ClX0aeEmail Chris: chris@autofixsos.comThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open DiscussionDiagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

Why do some shop owners struggle to attract and retain younger employees, while others build teams that thrive across generations?In this episode, Matt DiFrancesco is joined by leadership expert Dr. Melissa Furman, President and Founder of Career Potential, LLC, to explore what it really takes to lead today's multi-generational workforce and why yesterday's management style no longer works.From understanding what motivates Baby Boomers, Gen X, Millennials, and Gen Z to creating a workplace that attracts the next generation of technicians, Melissa shares practical leadership strategies that help business owners build stronger teams, develop future leaders, and create a business that's ready for what's next.Matt and Melissa also talk about:(02:47) Why leading every generation the same way no longer works(05:23) What motivates every generation in today's workforce?(05:52) What do Baby Boomers & Gen X really want from a leader(07:40) Why flexibility matters more than ever for Millennials(10:22) The motivation mistake most business owners make(13:06) Why listening to younger employees changes everything(16:01) Lazy or misunderstood? The truth about today's workforce(17:43) The #1 leadership mistake holding your business back(19:29) Good employees don't leave Bad Companies(21:56) Command and control is dead: Why leaders must evolve(25:56) Word of mouth wins: The recruiting strategy that still works(29:31) Why transferable skills matter more than experience(34:07) Why leadership isn't about you(35:09) Why great leaders let people failConnect With Dr. Melissa FurmanLinkedIn: https://www.linkedin.com/in/melissajfurman/Website:https://unlockcareerpotential.com/Connect With Matt DiFrancesco:matt@highliftfin.com(814)201-5855LinkedIn: Matt DiFrancescoLinkedIn: High Lift FinancialFacebook: High Lift Financial Instagram: @high_lift_financialYouTube: @highliftfinancialAbout the guest:Dr. Melissa Furman is a nationally recognized speaker, author, and leadership expert who helps organizations build stronger teams by understanding what motivates today's multi-generational workforce. With up to five generations now working side by side, she equips leaders with practical strategies to improve communication, strengthen workplace culture, and create environments where employees of all ages can thrive.Known for challenging common misconceptions about Baby Boomers, Gen X, Millennials, and Gen Z, Dr. Furman encourages business owners to move beyond stereotypes and lead people as individuals. Her engaging, no-nonsense approach provides actionable insights that help organizations attract, develop, and retain top talent while preparing the next generation of leaders for long-term success.Disclaimer:All information is obtained from sources deemed reliable, but not guaranteed. No tax or legal advice is given nor intended. Content provided herein or on our website should not be construed as an offer for investment advice or for securities, insurance, or other investment products. Investments involve the risk of loss and are not guaranteed. Consult a qualified legal, tax, accounting, or financial professional before implementing any investments or strategies discussed here.High Lift Financial is a DBA for DiFrancesco Financial Concierge, LLC.  Investment advisory services are provided through Cornerstone Planning Group, LLC, an independent advisory firm registered with the Securities and Exchange Commission.

Thanks to our partners Promotive, WickedFile, Maverick Shop Owners, and OverdryveIs your new LLC actually protecting you, or just quietly draining your bank account? Before you file paperwork for that second location, that self rental, or that "clever" loaner car company, there are three questions you need to answer first.In this solo episode, Hunt Demarest, CPA with Paar Melis & Associates, breaks down the real decision making framework behind one of the most common questions he gets from shop owners: should I create a new entity for that? Hunt walks through four real world scenarios, opening a second location, renting your building to yourself, running a loaner car fleet, and building out a management company for multi location groups, and exposes exactly where shop owners get legal protection wrong, waste money on unnecessary tax complexity, or set themselves up for a self dealing problem they didn't see coming. Whether you're eyeing a second bay across town or you're already juggling five locations and a maze of S corps, this episode is the entity structuring gut check every shop owner needs before signing anything.What You'll Learn...00:00 Intro00:16 Should you create a new entity? The real question behind it02:51 The 3-question test — legal liability, tax implications, and overall cost04:50 Scenario 1 — Opening a new location05:09 Ownership structure — the deciding factor that changes everything06:48 Same entity vs. separate entity — the litigation reality09:14 What a second entity really costs (and when it's worth it)10:18 Hunt's rule of thumb — shared customers vs. separate markets13:46 Scenario 2 — Should your building be in its own LLC?16:17 Scenario 2.5 — The loaner car fleet trap18:08 Avoiding self-dealing with your rental car LLC18:37 Scenario 3 — Management companies for multi-location shops20:51 C-corp management companies and the benefits strategy behind themThanks to our partner, PromotivePromotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit https://gopromotive.com/Thanks to our partner, WickedFileTurn chaos into clarity with WickedFile, the AI for auto repair shops. Transform invoices into insights, protect cash flow, and stop losing parts, cores, or credits to maximize your bottom line. visit https://info.wickedfile.com/Thanks to our partner, Maverick Shop OwnersYou're working on growing a more profitable shop - that's critical. That's exactly what the 24-video Blueprint course by Maverick Shop Owners addresses - customers, sales, profit, people, systems, and freedom. Get free access for our listeners only at https://maverickshopowners.com/blueprintThanks to our partner, OverdryveOverdryve is your AI-powered marketing operating system. It predicts slow weeks before they happen, automatically launches revenue-driving campaigns, tracks ROI down to the dollar, and optimizes performance in real time. Visit https://overdryvemarketing.com/Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: www.paarmelis.comEmail Hunt: podcast@paarmelis.comGet the FREE 2026 Auto Shop Benchmark Report: https://hubs.ly/Q04j-grh0Download a Copy of Hunt's Books Here:Beyond the Bays: A Financial Playbook for Auto Repair Shop OwnersWrenches to Write-OffsYour Perfect Shop The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Download Our Free Mobile Podcast App: https://automotiverepairpodcastnetwork.com/app/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Storytelling and Open DiscussionAutomotive Field Theory with Matt Fanslow: From Diagnostics to Quantum Physics and Mental Health, Matt Fanslow is Lifting the Hood on Life.The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

Thanks to our Partners, Pico Technology and AutelWatch Full Video EpisodeDiagnosing the Aftermarket Becomes Automotive Field TheoryThings have changed.After years as Diagnosing the Aftermarket A to Z, the podcast has a new name: Automotive Field Theory.In this episode, Matt explains why the original title was chosen, why it eventually became a problem, and how the new name better represents both the podcast and the range of subjects explored on it.The original name was intended to leave the show wide open. Automotive diagnostics and technology were always part of it, but so were psychology, economics, relationships, mental health, addiction, movies, sports, professional wrestling, and the people behind the work.That freedom is not going away.The problem was simpler: people searching for automotive and auto repair podcasts often could not find the show. Neither “diagnosing” nor “aftermarket” is exclusively connected to the automotive industry, and the word “automotive” did not appear anywhere in the title.Automotive Field Theory solves that problem while also fitting the show on several levels.It is a play on quantum field theory, reflecting Matt's lifelong interest in physics and his tendency to explore how things actually work. It also refers to the entire automotive field, from vehicle design and manufacturing through sales, service, collision repair, locksmithing, programming, calibration, modification, and eventually recycling.Finally, there is the theory itself: automotive theory, diagnostic theory, economic theory, psychological theory, and the hypotheses and ideas that shape how people understand the profession.The name is changing. The podcast fundamentally is not.In This EpisodeWhy Diagnosing the Aftermarket A to Z was originally chosenThe searchability problem with the old titleWhy “automotive” needed to be in the nameThe connection between automotive field theory and quantum field theoryThe enormous range of careers contained within the automotive fieldWhere independent repair overlaps with collision, locksmithing, programming, and ADASWhy the new title may make it easier to invite guests and reach new listenersWhat listeners can expect from the show going forwardThe people and podcasts that helped inspire and support the changeMatt also recognizes several shows across the Automotive Repair Podcast Network, including:Remarkable Results Radio PodcastBusiness by the NumbersSpeak Up! Effective CommunicationThe Auto Repair Marketing PodcastThe Weekly BlitzA special thank-you goes to Tracy for the work behind the new logo, to Carm Capriotto and the Automotive Repair Podcast Network, and to sponsors Pico Technology and Autel.Take a look at the new logo and let Matt know what you think. Guest suggestions are also welcome as Automotive Field Theory begins its next chapter.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comContact InformationEmail Matt: mattfanslowpodcast@gmail.comSubscribe on YouTube: @automotivefieldtheoryThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partner, AppFueledToo many shop owners start their businesses because they're great at fixing cars, not because they're accountants, tax experts, or financial strategists. Unfortunately, that's where a lot of costly mistakes begin.Brian sits down with Eric Joern of Kaizen CPAs for an honest conversation about the financial side of running an auto repair shop. From common bookkeeping mistakes and tax planning myths to the real difference between a bookkeeper, CPA, and fractional CFO, this episode is packed with practical advice that can help you build a stronger, more profitable business. Brian also shares lessons from his own entrepreneurial journey, including the financial mistakes that ultimately shaped the way he runs his business today.If you're ready to understand your numbers, make better business decisions, and build a shop that's financially healthy for the long haul, you won't want to miss this conversation. Listen now wherever you get your podcasts.Lagniappe (Books, Links, Other Podcasts, etc)The E-Myth Revisited by Michael E. GerberProfit First by Mike MichalowiczKaizen CPAsThanks to our Partner, AppFueledAppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Download Our Free Mobile Podcast App: https://automotiverepairpodcastnetwork.com/app/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Storytelling and Open Discussion. https://remarkableresults.biz/Automotive Field Theory with Matt Fanslow: From Diagnostics to Quantum Physics and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode Why are so many employees disengaged at work, and what can leaders do about it? Dr. JJ Peterson explores how business leaders can cure employee disengagement by applying the StoryBrand framework to their management style. The episode addresses a massive workplace crisis: roughly 80% to 90% of the American workforce identifies as disengaged, meaning they are stressed, disconnected, and not giving their best. Because a boss can impact an employee's mental health even more than a therapist, Dr. Peterson argues that leaders have a profound responsibility to show up in a way that positively impacts their team. What You'll Learn Why most employees disengage and what leaders can do to change it.The four workplace character roles: Victim, Villain, Hero, and Guide.Why great leaders stop trying to be the hero and instead help their employees succeed.How empathy and authority work together to build trust and accountability.Why people want to feel they matter more than they want to feel motivated.How defining purpose and creating a shared story strengthens company culture.Why repairing relationships after mistakes builds lasting trust and psychological safety. Dr. Peterson notes that people don't wake up wanting to be motivated; they wake up wanting to matter. Leaders must clearly communicate two things to make employees feel they matter: why the company's work is important (e.g., alleviating severe stress for customers with broken down cars) and why the individual's specific role in that mission is valuable. Similarly, true company culture is not about having snacks in a breakroom; it is about intentionally building a shared story where everyone knows their roles, values, and what success looks like. Dr J.J. Peterson, https://www.drjjpeterson.com/. Listen to JJ's other episodes HERE Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://remarkableresultsradiopodcast.captivate.fm/napaautocare   NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: Download and Listen on Our Mobile App:https://automotiverepairpodcastnetwork.com/app/Visit the Website:https://remarkableresults.biz/Subscribe on YouTube:https://www.youtube.com/carmcapriottoFollow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmastersJoin Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976Join our Insider List:https://remarkableresults.biz/insiderAll books mentioned on our podcasts:https://remarkableresults.biz/booksOur Classroom page for personal or team learning:https://remarkableresults.biz/classroomSpecial episode collections:https://remarkableresults.biz/collectionsBuy Me a Coffee:https://www.buymeacoffee.com/carm The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcastwith Carm Capriotto:Facilitating Wisdom Through Storytelling and Open Discussion.https://remarkableresults.biz/Automotive Field Theory:From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.https://mattfanslow.captivate.fm/Business by the Numbers: Understand the Numbers of Your Business with CPA Hunt Demarest.https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.https://autorepairmarketing.captivate.fm/The Weekly Blitz: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.https://chriscotton.captivate.fm/Speak Up! Effective Communication: Develop Interpersonal and Professional Communication Skills with Craig O'Neill.https://craigoneill.captivate.fm

Podcast DescriptionIf you won't show up for yourself, why should anyone else?After four shop owners scheduled discovery calls and failed to show up in the same week, Coach Chris Cotton decided it was time for an honest conversation.This isn't an episode about phone calls.It's an episode about commitment.In this tough-love edition of The Weekly Blitz, Chris challenges shop owners to stop making excuses, stop blaming coaching programs, and start taking ownership of the one thing they can control—themselves.If you've ever said, "I'm too busy," this episode may be exactly what you need to hear.​In this episode you'll learn:Why missing appointments is a symptom of a bigger leadership issue.How "I'm too busy" often means your business is running you.The guarantees every great coaching relationship should provide.Why coaching only works when owners do the work.The common denominator in failed coaching relationships.Why commitment—not motivation—is the foundation of success.How protecting your calendar protects your future.​Memorable Quotes"Your business doesn't own itself. If it owns you, you've built a prison.""The problem isn't that you've had three coaches. The common denominator in all three coaching relationships is the person you shave with every morning.""Your coach can show you the path, but they can't walk it for you.""Success isn't built on motivation. It's built on commitment.""Your future isn't decided by the appointments you make. It's decided by the appointments you keep.The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook Group, go here: https://www.facebook.com/groups/autorepairmarketingmastermindConnect with Chris:AutoFix-Auto Shop Coachingwww.autoshopcoaching.comwww.aftermarketradionetwork.com 940-400-1008Facebook: https://www.facebook.com/AutoFixAutoShopCoachingYouTube: https://bit.ly/3ClX0aeEmail Chris: chris@autofixsos.comThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open DiscussionDiagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

"Don't worry about it. It's all gonna work out. Everything is figure-outable." —Lisa Cruz   Most people don't need more money to invest in their business — they need to stop seeing that investment as a cost. That's the mindset shift former ER nurse turned auto shop co-owner Lisa Cruz brings to this episode of the Daniel Gomez Inspires Show. Lisa spent 25 years as a registered nurse before walking away to help run her husband Ricky's auto repair business — which, at the time, was operating out of shoeboxes with no bookkeeping, no filed taxes, and no system. She explains exactly how she brought structure to that chaos, why a $400 Chamber of Commerce membership terrified Ricky but changed their business, and how a $1,000 marketing spend turned into a $5,000 job. Along the way, she opens up about forgiving her son's father, letting go of resentment toward her own parents, and the surprising story of how their shop grew from a single cow-pasture location to a second site that sees 30,000 cars drive by every day. This episode is for any entrepreneur who feels stuck between wanting to grow and being afraid to spend — and for anyone still carrying resentment that's quietly holding their life or business back. Key takeaways: Ricky refused to buy clipboards for tracking repair orders, so Lisa bought them herself with her own money — a small decision that became the foundation of their record-keeping system. A $400 investment in a Chamber of Commerce membership generated years of revenue that far outweighed the initial fear of spending it. A $1,000 marketing investment returned a $5,000 job, proving that treating spending as an investment — not a cost — changes what a business can become. Lisa's father used to tell her she had a way of stepping into trouble and coming out "smelling like roses" — a mindset she now credits for staying calm through business setbacks. Forgiving her son's absent father and letting go of childhood resentment toward her parents freed up energy she had been spending on bitterness instead of growth. A change in Texas inspection law cut a nearby shop's revenue in half overnight — Lisa and Ricky bought that "dying" business anyway and turned it into a second location on a road with 30,000 daily cars. Listen to the full conversation for the story behind Lisa's book, Keeping Up with the Cruzes, and how she turned a decade of unfiled taxes into a thriving two-location business. Be Inspired! with Daniel:  Website (Makings of a Millionaire Mindset) Website (Daniel Gomez Global) Facebook Facebook Group X Instagram LinkedIn Pinterest YouTube Podcast   Episode Highlights: 01:27 Meet Lisa Cruz: From Registered Nurse to Shop Owner 02:26 Bringing Structure to a Chaotic Auto Repair Business 06:59 Why Business Owners Fear Investing in Growth 09:17 Overcoming the Fear of Spending On Your Business 13:21 What to Tell Yourself Before Paying a Big Invoice 17:40 The "Everything Is Figure-outable" Mindset 21:02 A $10,000 Answered Prayer During a Medical Crisis 22:01 Letting Go of Resentment to Overcome the BS 28:54 From Cows to 30,000 Cars: Spotting a Hidden Opportunity 34:42 Key Takeaways and Where to Find Lisa's Book   

Thanks to our partners Promotive, WickedFile, Maverick Shop Owners, and OverdryveYou need money. Maybe it's to cover payroll this week, maybe it's to buy the alignment rack you've been eyeing for a year. Either way, Hunt Demarest, CPA, says the loan you should get depends entirely on two questions banks are already asking about you: do you have cash flow, and do you have collateral?In this solo follow-up to his cash reserves series, Hunt breaks down every borrowing option available to auto repair shop owners and ranks them from cheapest to most dangerous. He walks through real client scenarios — equity in your building, financing new equipment, strong profits with nothing to put up as collateral — and explains exactly what to say (and not say) when you sit down with a bank. He closes with a hard look at credit card advance loans: why they're marketed as easy money, why the interest rate isn't actually what traps shop owners, and why the repayment period is the real killer.Whether you're planning a purchase a year out or you need cash this month, this episode gives you the vocabulary and the game plan to borrow smarter.What You'll Learn...00:00 Intro: wrapping up the cash conversation with how to actually get the money03:46 Secured vs. unsecured debt, and why one always beats the other on rate06:10 The two things every bank is really looking for: cash flow and collateral07:12 Scenario: You're out of cash, but your building has equity07:57 Refinance or borrow against it? How to decide, and why today's rates change the math13:26 Scenario: You're out of cash and need new equipment: financing vs. leasing15:40 Scenario: Strong profits, no collateral, the situation most bootstrapped shops face17:25 How to frame your ask so the bank says yes (the tire business pitch)18:46 Last resort: credit card advance loans explained, and how they actually get repaid20:48 Why the interest rate isn't what kills you: it's the repayment period23:34 Wrap-up: share the show and send in your questionsThanks to our partner, PromotivePromotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit https://gopromotive.com/Thanks to our partner, WickedFileTurn chaos into clarity with WickedFile, the AI for auto repair shops. Transform invoices into insights, protect cash flow, and stop losing parts, cores, or credits to maximize your bottom line. visit https://info.wickedfile.com/Thanks to our partner, Maverick Shop OwnersYou're working on growing a more profitable shop - that's critical. That's exactly what the 24-video Blueprint course by Maverick Shop Owners addresses - customers, sales, profit, people, systems, and freedom. Get free access for our listeners only at https://maverickshopowners.com/blueprintThanks to our partner, OverdryveOverdryve is your AI-powered marketing operating system. It predicts slow weeks before they happen, automatically launches revenue-driving campaigns, tracks ROI down to the dollar, and optimizes performance in real time. Visit https://overdryvemarketing.com/Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: www.paarmelis.comEmail Hunt: podcast@paarmelis.comGet the FREE 2026 Auto Shop Benchmark Report: https://hubs.ly/Q04j-grh0Download a Copy of My Books Here:Beyond the Bays: A Financial Playbook for Auto Repair Shop OwnersWrenches to Write-OffsYour Perfect Shop The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open DiscussionDiagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

Thanks to our Partners, Pico Technology, and AutelWatch Full Video EpisodeWhy are some automotive repair specialists resistant to attending training, particularly when it takes place after work or on weekends?The easy explanation is that they are lazy, unmotivated, or unwilling to invest in themselves. Matt argues that this explanation may also be incomplete.In this episode, Matt examines training through the lens of incentives, career development, and systems thinking. A specialist who spends personal time and money developing new skills is often told that the investment will eventually produce better pay, greater opportunities, or increased job security. But what happens when those rewards never materialize?When training does not produce a visible improvement in compensation, working conditions, advancement, or professional stability, declining another class may be a rational decision rather than a character flaw.Matt discusses his own early motivation for attending training, the delayed payoff of that investment, and the importance of the relationships developed through classes, professional forums, and industry events. He also considers what shop owners and managers can do to make continued education feel like part of a legitimate career path rather than another demand placed on an employee's personal life.Topics DiscussedWhy two people who make opposite decisions about training may both be acting rationallyThe traditional expectation that individuals fund their own professional developmentWhether increased knowledge reliably produces increased compensation“Cheap talk,” empty promises, and the loss of trust between employees and employersThe absence of clear career paths in automotive repairWhy keeping a job is not a meaningful reward unless the job is worth keepingMatt's early, ego-driven pursuit of technical knowledgeThe delayed financial return from training and professional developmentThe value of relationships formed through classes, events, forums, and industry groupsThe difficulty of identifying and communicating one's economic valueWhy character judgments should come after examining the system, not beforeProviding training during normal working hoursEstablishing clear expectations for continuing educationCreating positions and responsibilities for specialists throughout every stage of their careersWhy experienced employees should be a shop's strongest advocatesThe shared reputation of the automotive repair professionKey TakeawayBefore assuming that someone's reluctance to attend training reflects laziness or a lack of ambition, examine the incentives surrounding the decision.Does training lead somewhere?Can the specialist see a realistic path toward greater compensation, responsibility, security, or professional satisfaction?Does the organization respect personal time while asking employees to continue developing?Individual shops cannot repair the entire profession alone, but each shop contributes to the larger system. Better career paths, meaningful rewards, workday training, and credible long-term planning can help make professional development feel like an investment rather than an obligation.Resources MentionedRich FalcoMike Allen and Confessions of a Shop OwnerDutch SilversteinRatchet+WrenchScannerDanner PremiumAutomotive SeminarsToday's ClassiATN and other professional automotive communitiesThanks to Pico Technology and Autel for supporting the podcast, and to the Automotive Repair Podcast Network.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comContact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, Shop Boss and AppFueledJoe Marconi believes one of the biggest mistakes auto repair shop owners make is assuming that more advertising will solve declining car count. In reality, marketing can make the phone ring, but what happens after a customer walks through the door determines whether they'll ever come back. Brian Walker and Joe dive into the critical difference between customer acquisition and retention, why hospitality should be at the center of every auto repair shop, and how internal processes, culture, leadership, and customer experience ultimately drive long-term growth. If you've ever wondered why your marketing isn't producing the results you expected, this conversation will challenge the way you think about growing your business.Listen to the full episode to discover how to turn first-time customers into lifelong advocates.Show Notes with TimestampsIntroduction to the Topic(00:00:09) Host Brian Walker introduces guest Joe Marconi and the topic of his article, "Advertising doesn't Fix Car Count Problems."The Original, Stronger Title(00:02:04) Joe reveals his article's original title was "Advertising doesn't sell anything and I can prove it," but it was toned down.Acquisition vs. Retention(00:03:04) The discussion shifts to the difference between acquiring new customers and the crucial, often overlooked, aspect of retaining them.The Biggest Misconception(00:04:31) Joe explains the biggest misconception is that advertising alone can solve weak sales or low car counts for a shop.Internal Marketing is Key(00:06:08) The conversation highlights that every interaction with a customer inside the shop is a form of marketing that builds relationships.Building a Positive Culture(00:07:17) Joe advises shop owners to establish a strong internal marketing plan and a positive culture before spending more on advertising.The Hospitality Industry(00:09:04) The speakers discuss how auto repair shops should adopt a hospitality mindset, similar to restaurants and hotels, to improve customer experience.The Walt Disney Effect(00:10:33) Joe explains how customers judge a shop on how they were treated, not the technical details of the repair.A Real-World Example(00:14:15) Joe shares a story of a large shop that thought it had a car count problem but actually had an internal process problem.The Dangers of Automation(00:18:54) Brian shares examples of how automated call trees and poor service advisor responses can undermine even the best marketing efforts.Mapping the 5-Star Experience(00:21:41) Joe outlines the steps to creating a world-class customer experience, from their first online search to post-repair follow-up.Remembering the Details(00:24:32) The importance of using the shop management system to note personal details about clients to build stronger, lasting relationships.What to Do Before Spending on Marketing(00:27:01) Joe advises owners to first evaluate their business goals and, most importantly, focus on the employee experience before increasing ad spend.Happy Employees Equal Happy Clients(00:29:37) The discussion emphasizes the direct link between a positive employee culture and a positive customer experience, citing Chick-fil-A as an example.Playing the Long Game(00:32:13) Brian explains why his agency advises shops with internal issues to fix those first, ensuring a better long-term marketing ROI.Fix the Shop Owner First(00:33:37) Joe stresses that a shop's success often starts with the owner's mindset, leadership, and willingness to address internal problems.How to Contact Joe Marconi(00:36:03) Joe shares how listeners can get in touch with him and Elite Worldwide for coaching and advice.Lagniappe (Books, Links, Other Podcasts, etc)Unreasonable Hospitality Thanks to our Partners, Shop Boss and AppFueledThis episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode What's holding your shop back: your competition or your leadership? Bill Haas of Auto Ignite Management joins Carm Capriotto to challenge shop owners to rethink leadership, accountability, and the value of their expertise. Anchored by his mantra, "If you're not on your way, you're in the way," Bill discusses how complacency, avoiding difficult decisions, and failing to lead with intention can limit a shop's success. He also shares why building a profitable, employee-focused business is essential for attracting top talent today and creating a business worth selling tomorrow. What You'll Learn Why "specialist" better reflects today's automotive professionals.How shop owners can become the biggest obstacle to business growth.Why accountability is the foundation of strong leadership.How data leads to better financial and operational decisions.What creates a healthy, profitable shop culture.Why investing in employees increases your shop's long-term value. The most successful shops are led by owners who embrace accountability, value their team's expertise, and continually invest in their people and culture. Build a business employees want to join, customers trust, and future buyers will want to own. Bill Haas, Auto Ignite Management, Bill's previous episodes HERE Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://remarkableresultsradiopodcast.captivate.fm/napaautocare   NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: Download and Listen on Our Mobile App:https://automotiverepairpodcastnetwork.com/app/Visit the Website:https://remarkableresults.biz/Subscribe on YouTube:https://www.youtube.com/carmcapriottoFollow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmastersJoin Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976Join our Insider List:https://remarkableresults.biz/insiderAll books mentioned on our podcasts:https://remarkableresults.biz/booksOur Classroom page for personal or team learning:https://remarkableresults.biz/classroomSpecial episode collections:https://remarkableresults.biz/collectionsBuy Me a Coffee:https://www.buymeacoffee.com/carm The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcastwith Carm Capriotto:Facilitating Wisdom Through Storytelling and Open Discussion.https://remarkableresults.biz/Diagnosing the Aftermarket A to Z:From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.https://mattfanslow.captivate.fm/Business by the Numbers: Understand the Numbers of Your Business with CPA Hunt Demarest.https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.https://autorepairmarketing.captivate.fm/The Weekly Blitz: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.https://chriscotton.captivate.fm/Speak Up! Effective Communication: Develop Interpersonal and Professional Communication Skills with Craig O'Neill.https://craigoneill.captivate.fm

Like the show? Show your support by using our sponsorsNeed to update your shop systems and software? Try Tekmetric HERELaunch your tool game to the next level with Launch Tech USA! HEREIn this episode, Jeff sits down with technician-turned-shop-owner Caleb Mac to discuss the challenges of leaving the comfort of employment to build a business from the ground up. Caleb shares his journey from dealership lube technician to opening his own repair shop in rural Minnesota, reflecting on poor mentorship, burnout, ethical repair decisions, and the lessons that shaped his approach to business. The conversation also covers pricing strategies, mobile repair, towing, diagnostics, hiring, and balancing entrepreneurship with family life.Timestamps00:00 Discomfort Drives Growth 00:49 Podcast Introduction and Caleb Returns 02:03 Opening a New Shop in Minnesota 03:51 Mobile Repair During Harsh Winters 05:20 Dealership Lube Bay Challenges 10:43 Learning Without Mentorship 13:08 Why Caleb Chose Automotive Repair 16:27 Fast Learning at a Used Car Dealer 18:27 Safety Standards and Rust Repairs 22:20 Burnout, Pay, and Tool Costs 25:32 Raises, Pay Tracking, and Moving On 34:06 Bad Coworkers and Comebacks 38:06 Road Tests and Accountability 39:53 Coils vs. Spark Plugs Debate 40:48 Looking Beyond the Misfire 41:34 Hemi Lifter Failures 43:47 Ethics of Frame Repairs 49:34 Launching a Solo Business 54:30 Pricing and Parts Matrix Strategies 59:08 The Reality of Mobile Repair 01:02:11 Finding a Permanent Shop 01:17:47 Tour of the New Shop 01:22:23 Adding Towing Services 01:23:25 Insurance and Business Research 01:24:19 Buying a Tow Truck 01:25:19 How Towing Quickly Paid Off 01:25:47 A Challenging Diagnostic Case 01:27:14 Using Brandon Steckler's Resources 01:28:39 Shop Owner vs. Technician Responsibilities 01:31:58 Building a Family Legacy 01:32:53 Farmall Restoration Project 01:35:15 Carburetors vs. EFI Swaps 01:37:42 Hiring During Slow Seasons 01:39:26 The Physical Toll of Mobile Repair 01:42:50 Final Advice and Mindset 01:45:46 ASCA and Industry Networking 01:48:09 Canada Stories and Fishing 01:53:12 Wrap Up and Call to Action Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Podcast DescriptionLast week we discussed the purpose of answering the phone. This week we're taking the next step—how to coach service advisors after the call.Coach Chris Cotton shares the exact process he uses with AutoFix Auto Shop Coaching clients, including why advisors should evaluate themselves first, how to use a simple Pass/Fail coaching system, why you should coach behaviors instead of personalities, and how recognizing great phone calls is just as important as correcting poor ones.If you're serious about building a stronger front counter and creating confident service advisors, this episode is packed with practical coaching strategies you can implement immediately.​​Show NotesIn this episode you'll learn:Why advisors should listen to their own calls before coaching begins.The importance of asking, "How do you think you did?"Why every phone call should still be evaluated Pass or Fail.The coaching checklist every owner should use.How to coach behaviors instead of attacking personalities.Using AI call scoring to prioritize coaching opportunities.Why catching employees doing something right is one of the best leadership tools you have.How matching customer tone and emotion builds trust and confidence.​Key Quotes"Coach the behavior—not the person.""People repeat what gets recognized.""Recognition isn't just encouragement. Recognition is coaching.""The best coaching starts with one simple question: 'How do you think you did?'""Technology doesn't replace leadership—it simply helps us become better leaders."The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook Group, go here: https://www.facebook.com/groups/autorepairmarketingmastermindConnect with Chris:AutoFix-Auto Shop Coachingwww.autoshopcoaching.comwww.aftermarketradionetwork.com 940-400-1008Facebook: https://www.facebook.com/AutoFixAutoShopCoachingYouTube: https://bit.ly/3ClX0aeEmail Chris: chris@autofixsos.comThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open DiscussionDiagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

Thanks to our partners Promotive, WickedFile, Maverick Shop Owners, and OverdryveYour bank account just hit zero. What do you do in the next 24 hours? And if you're planning six months ahead instead, is a bank loan really your cheapest option?Following up on last week's episode on cash reserve mistakes, Hunt Demarest, CPA, goes solo again to tackle the other side of that coin: how to actually get cash back into your shop, whether you need it today or you're planning ahead. He draws a hard line between "I need money right now" and "I need money eventually," and walks through the immediate, band-aid moves every shop owner should make the moment they run dry — leveraging credit cards, cutting the right expenses (and not the wrong ones), and diagnosing the real reason the cash dried up in the first place. From there, Hunt ranks every borrowing option available to shop owners, from real estate equity all the way down to credit card advance loans, and explains why "debt-free" can quietly become one of the most dangerous positions a shop can be in.Whether you're staring down an empty operating account this week or mapping out a remodel a year from now, this episode is a practical roadmap for getting and keeping the cash your shop actually needs.What You'll Learn...00:00 Intro: last week's reserve mistakes come home to roost03:29 Need cash now or need cash later? The question that changes everything03:57 Already out of cash? Why it's too late for the "normal" fixes05:51 Leveraging credit cards as your fastest lever08:00 Cutting expenses without cutting your own throat09:27 The real fix: understanding why you ran out of cash15:05 How much should you borrow? More than you think16:02 How long should you take to pay it back? Longer than you think18:11 Real estate equity, the cheapest money you'll ever borrow20:03 Business lines of credit and what banks actually want to see21:33 FinCEN loans explained: Amex, PayPal, and Kabbage23:16 Credit card advance loans, the last resort and its true costThanks to our partner, PromotivePromotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit https://gopromotive.com/Thanks to our partner, WickedFileTurn chaos into clarity with WickedFile, the AI for auto repair shops. Transform invoices into insights, protect cash flow, and stop losing parts, cores, or credits to maximize your bottom line. visit https://info.wickedfile.com/Thanks to our partner, Maverick Shop OwnersYou're working on growing a more profitable shop - that's critical. That's exactly what the 24-video Blueprint course by Maverick Shop Owners addresses - customers, sales, profit, people, systems, and freedom. Get free access for our listeners only at https://maverickshopowners.com/blueprintThanks to our partner, OverdryveOverdryve is your AI-powered marketing operating system. It predicts slow weeks before they happen, automatically launches revenue-driving campaigns, tracks ROI down to the dollar, and optimizes performance in real time. Visit https://overdryvemarketing.com/Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: www.paarmelis.comEmail Hunt: podcast@paarmelis.comGet the FREE 2026 Auto Shop Benchmark Report: https://hubs.ly/Q04j-grh0Download a Copy of My Books Here:Beyond the Bays: A Financial Playbook for Auto Repair Shop OwnersWrenches to Write-OffsYour Perfect Shop The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open DiscussionDiagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

Arguing with reality won't change what happened. It only keeps you stuck. Rick White explains the difference between reflecting and replaying, how acceptance creates room for better decisions, and what to ask when your shop gets punched in the face. Reality isn't your enemy. It's your starting point. If this episode resonated with you and you're feeling overwhelmed or stuck, I'd love to talk with you. Schedule a free conversation, and let's see what's really going on in your shop and what your next best move might be. Book your free 30-minute coaching call with Rick White

Thanks to our Partners, Pico Technology, and AutelWatch Full Video EpisodeAre We Paying Attention to Inspiration?Ben Askren was already known for an accomplished wrestling career, MMA championships, and one of the most replayed knockouts in UFC history. After a life-threatening illness, severe physical decline, and a double-lung transplant, simply surviving would have been remarkable.Instead, Askren worked his way back onto a wrestling mat.In this episode, Matt reflects on Askren's return to competition and the difficult position faced by the opponent standing across from him. Is the more respectful choice to hold back, allow Askren to look competitive, or treat him like any other athlete who willingly stepped onto the mat? The match demonstrated that respect does not necessarily mean pity. Sometimes it means taking another person's effort seriously.That story leads into the larger subject of inspiration and the places it can come from.Matt connects Askren's return with the film Always, starring Richard Dreyfuss, Holly Hunter, John Goodman, and Audrey Hepburn. The film centers on the idea that influence and inspiration can continue through the people, lessons, and experiences that remain with us.Inspiration does not have to come from an extraordinary recovery or a dramatic movie. It can come from a struggling repair shop that finds its way back, an industry community helping a family in need, an instructor presenting an idea differently, or a conversation with another attendee during a training event.Technical education is intended to build knowledge and ability, but its value is not limited to information. A class may inspire someone to use a forgotten tool, purchase a needed piece of equipment, approach a problem differently, make a small operational change, or believe they are capable of developing a new skill.The larger question is not whether inspiration exists around us.It is whether we are awake enough to recognize it.Topics DiscussedBen Askren's return to the wrestling mat after a life-threatening illness and double-lung transplantThe difference between respecting a competitor and showing pityThe film Always and its central theme of inspirationHow ordinary people and events can create meaningful changeThe automotive repair industry supporting its own during difficult circumstancesTraining events as sources of energy, possibility, and renewed curiosityIntentionally placing ourselves in environments where inspiration is more likelyThe possibility of inspiring someone else without realizing itAre we actively looking for inspiration, recognizing the people who provide it, and allowing it to affect what we do next?Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comContact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, Shop Boss and AppFueledEvery day, auto repair shops leave valuable marketing opportunities on the table without even realizing it. From missing website essentials and weak SEO to underperforming Google Ads, Local Service Ads, and inconsistent social media, Kim Walker and Shop Marketing Pros' Market Service Advisor Michael Doherty break down the most common issues uncovered during digital marketing inspections. They explain why these overlooked details matter, how they impact your visibility and growth, and the practical steps you can take to fix them. If you want more qualified customers finding and choosing your shop, this is an episode you won't want to miss.Listen now and discover how a digital marketing inspection can uncover hidden opportunities to help fill your bays.Show Notes with TimestampsIntroduction to the Episode (00:01:19) Kim and Michael introduce the topic: commonly missed marketing opportunities found during a "digital marketing inspection" for auto repair shops.What is a Digital Marketing Inspection? (00:02:31) Michael explains that a digital marketing inspection is an evaluation of a shop's current marketing efforts, similar to a DVI.How to Get a Digital Marketing Inspection (00:03:41) Michael details the process for booking a free discovery call and digital marketing inspection through the Shop Marketing Pros website.Common Website Issues (00:07:28) Discussion on shops having no website, lacking personalization, missing clear calls to action, and overusing stock or AI-generated images.SEO: Google Business Profile Optimization (00:14:06) The importance of optimizing a Google Business Profile, including updated photos and responding to reviews with relevant automotive keywords.SEO: Lack of an SEO Footprint (00:19:07) Michael discusses how many shops have zero SEO visibility, which hurts their ability to be found by new customers online.SEO: The Importance of a Blog (00:22:34) The role of consistent, content-rich blog posts in providing search engines with information to rank the shop as a relevant result.Digital Ads: Local Service Ads (LSA) (00:25:10) An overview of Google's Local Service Ads, common setup frustrations, and the importance of optimizing them by rating calls.Digital Ads: Cookie-Cutter Google Search Ads (00:29:24) Many shops use generic, unengaging ad copy and are often unaware of what their own ads even look like.Digital Ads: Unhealthy Ad Budgets (00:34:53) Shops often set ad budgets that are too low to be effective, causing their ads to shut off prematurely.Social Media: Strategy and Content (00:38:41) Many shops lack a social media strategy, don't post consistently, or fail to use authentic photos and videos.Social Media: Does it Impact Car Count? (00:43:31) Discussion on the myth that social media doesn't bring in customers and the importance of tracking how customers find you.Social Media: The StoryBrand Framework (00:46:14) The importance of using a customer-first messaging framework like StoryBrand to create more effective and engaging social media content.How To Get In TouchJoin The Auto Repair Marketing Mastermind Group on FacebookMeet The ProsFollow SMP on FacebookFollow SMP on InstagramGet The Ultimate Guide to Auto Repair Shop Marketing BookEmail Us Podcast Questions or Topics Lagniappe (Books, Links, Other Podcasts, etc)Shop Marketing Pros – Book a Discovery Call / Digital Marketing InspectionThanks to our Partners, Shop Boss and AppFueledThis episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode Most auto repair shops are sitting on a goldmine of untapped revenue without realizing it. In this episode, Carm Capriotto welcomes Jimmy Alauria of 3A Automotive & Diesel Repair to discuss how deferred work can become one of your shop's most effective growth strategies. By pulling just two years of data from his shop's database, he discovered $3.3 million in potential revenue from deferred services. From better customer communication to smarter follow-up systems, Jimmy explains how to turn yesterday's declined repairs into tomorrow's repair orders. What You'll Learn Why your customer database is one of your shop's most valuable assets.How deferred work can create significant new revenue without increasing car count.Why shops should schedule the next appointment before the customer leaves.While DVIs provide excellent transparency, their primary goal should be to educate the customer and help them plan, rather than to force an immediate $5,000 repair order. Jimmy notes that customers decline work not necessarily because they lack trust, but because they need time to budgeHow categorizing repairs by safety, reliability, maintenance, and appearance improves customer understanding.Understanding the customer's personal "car goals," whether they love the car and want to avoid a new car payment, or they hate the car and want to trade it in, is also critical to framing recommendations effectively.The shortcomings of traditional CRM follow-up systems and how AI can improve communication.How AI helps prioritize repairs and translates technical repair language into customer-friendly messaging that drives response. Deferred work isn't lost business; it's future opportunity. By building better follow-up processes, educating customers, and using technology to communicate more effectively, shops can strengthen relationships, improve customer retention, and unlock substantial revenue already waiting in their database. Jimmy Alauria, 3A Automotive and Diesel Repair, Phoenix, AZ. Jimmy's previous episodes HERE Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://remarkableresultsradiopodcast.captivate.fm/napaautocare   NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: Download and Listen on Our Mobile App:https://automotiverepairpodcastnetwork.com/app/Visit the Website:https://remarkableresults.biz/Subscribe on YouTube:https://www.youtube.com/carmcapriottoFollow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmastersJoin Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976Join our Insider List:https://remarkableresults.biz/insiderAll books mentioned on our podcasts:https://remarkableresults.biz/booksOur Classroom page for personal or team learning:https://remarkableresults.biz/classroomSpecial episode collections:https://remarkableresults.biz/collectionsBuy Me a Coffee:https://www.buymeacoffee.com/carm The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcastwith Carm Capriotto:Facilitating Wisdom Through Story Telling and Open Discussion.https://remarkableresults.biz/Diagnosing the Aftermarket A to Z:From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.https://mattfanslow.captivate.fm/Business by the Numbers: Understand the Numbers of Your Business with CPA Hunt Demarest.https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.https://autorepairmarketing.captivate.fm/The Weekly Blitz: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.https://chriscotton.captivate.fm/Speak Up! Effective Communication: Develop Interpersonal and Professional Communication Skills with Craig O'Neill.https://craigoneill.captivate.fm

Like the show? Show your support by using our sponsors.Need to update your shop systems and software? Try Tekmetric HERELaunch your tool game to the next level with Launch Tech USA! HERERecorded at Tools in Hershey, Pennsylvania, Jeff sits down with Josh Coomes of Auto Shop Therapy and technician Brian Ramsburg to discuss the realities of running a modern repair shop. Brian reflects on more than 18 years in the trade, the challenges of being a solo technician, and why he enjoys variety in his work, while Josh shares his customer-first approach, leadership lessons, and the importance of protecting a shop's reputation. Together, they explore diagnostics, pay plans, hiring, training, and building a culture that values quality over speed.Timestamps:00:00 Listen or Become a Liability 00:35 Tools in Hershey Introduction 02:37 Brian's Career Journey 04:18 Owning a Job vs. Owning a Shop 07:42 Customer Empathy and Service Standards 09:21 Turning Away Older Vehicles 14:48 Favorite Types of Repairs 18:02 Why They Avoid European Vehicles 19:40 Shop Scheduling and Profitability 21:56 Technician vs. Owner Priorities 25:38 Working Relationship Challenges 28:28 Hiring and Leadership Lessons 36:20 Mentoring and a Proof-Based Culture 40:41 Pay Plans and Team Morale 42:03 The Starter Diagnosis Debate 45:41 The Stress of Being the Only Technician 48:50 Quality Control vs. Book Time 52:40 Shop Standards and Fair Productivity 55:27 Workflow and Imperfect Data 58:51 Flat Rate Pressure Stories 01:05:10 Hiring Through Working Interviews 01:10:23 Charging Properly to Grow 01:12:44 Final Advice and Closing Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Most service advisors think their job on the phone is to answer questions.They're wrong.In this episode, Coach Chris Cotton explains why the only objective of every incoming phone call is to secure the appointment and how that one mindset shift can dramatically improve your closing ratio, increase car count, and create a better customer experience.Chris dives into why shop owners should be listening to phone calls every week, how to score calls using a simple pass/fail system, and why service advisors must confidently guide customers through the scheduling process instead of simply providing information.You'll also learn why appointment times don't mean what customers think they mean, how to properly set expectations before a customer arrives, and why successful shops intentionally overbook based on historical no-show rates.If you want more cars showing up, fewer scheduling headaches, and service advisors who sound like trusted professionals, this episode is for you.​​In This Episode✔ Why every phone call should be scored Pass or Fail✔ The only purpose of answering the phone✔ Why service advisors should lead—not simply answer questions✔ Setting expectations before customers arrive✔ Why appointment times are actually arrival times✔ Creating a smooth customer check-in process✔ Scheduling based on probabilities instead of hope✔ Why your phone process is actually part of your marketing​​Key Takeaways"The purpose of answering the phone isn't to answer questions. It's to secure the appointment.""Customers don't need another information desk. They need someone willing to guide them.""Every phone call is a sales opportunity long before an estimate is ever written.""Appointment time isn't when the repair starts. It's when the relationship starts.""Don't schedule perfection. Schedule reality."​Memorable Quotes"If the appointment wasn't scheduled, the phone call failed.""The best service advisors don't wait for customers to lead—they confidently guide them.""Confusion creates frustration. Expectations create confidence.""Your service advisor is one of the most important salespeople in your business.""Hope is not a scheduling strategy."The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook Group, go here: https://www.facebook.com/groups/autorepairmarketingmastermindConnect with Chris:AutoFix-Auto Shop Coachingwww.autoshopcoaching.comwww.aftermarketradionetwork.com 940-400-1008Facebook: https://www.facebook.com/AutoFixAutoShopCoachingYouTube: https://bit.ly/3ClX0aeEmail Chris: chris@autofixsos.comThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open DiscussionDiagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

Most shop owners have stood in front of a shiny new machine and felt the pull. Buy it, and the work will come. Tim Drinkwater of Accurate Machine Products has lived both sides of that bet, the one that nearly buried him and the one that showed up as a free machining center. This conversation sits right where two of our current series meet: Gen CNC, where we talk to founders who started young, and our workforce development series. Tim started his shop in a garage in 2007, and he's blunt about how a young founder should spend those first dollars. Cash is worth more than tools you don't need. Customers come before capability. And sometimes buying an existing shop beats building one from scratch. We also get into the mistake that can quietly kill a shop. Tim bought a brand new lathe for a firearms customer who never signed a contract and then walked away. Mike shares the flip side he keeps running into, walking through shops with gorgeous, idle equipment bought on a customer's promise that never turned into a purchase order. One of those build-outs is the reason a whole company ended up for sale. Then there's the fun part. Tim won a DN Solutions SVM 4100 in the DN and Kennametal giveaway, put it to work on challenging tool steel parts, and liked it enough to go buy a second one. There's another machine giveaway coming at IMTS this year, and you can get in on it at makingchips.com/giveaway. The back half is all about people. When applicants dried up, Tim went straight to the high schools, joined the Craftsman with Character program, and stopped using the word machinist because most students have no idea what it means. It's the same thing we keep coming back to on this show. The parts matter, but the people are what carry a shop into the next generation. What's Covered in this Episode (0:00) A machine giveaway teaser, and why Tim's story matters (1:31) Starting Accurate Machine Products in a garage in 2007 (3:22) What the shop makes, from jet ski parts to finish packaging (4:43) Advice for young founders: cash beats tools you don't need (8:00) eBay machines and the leap to the first brand new machine (9:16) A new lathe, a firearms customer, and no contract to back it up (11:31) Beautiful equipment gathering dust: the shop that went up for sale (13:51) Take your shop high-end with DN Solutions (15:02) Winning a DN Solutions SVM 4100 in the DN and Kennametal giveaway (16:45) Turning the win into S7 tool steel work and a 4+1 upgrade (17:57) Buying a second SVM 4100 and standardizing on one control (20:21) Dial in your workholding with SMW Autoblok (21:10) DN service put to the test: the contactor gremlin (23:18) From zero applicants to working with the youngest generation (24:56) Youth apprenticeships and rebranding machinist to precision metal cutting (28:38) Rhett's story: four years, his own key, and a CMMC future (30:38) The industry needs accountants and coders, not just machinists (33:53) Invest in your leadership at Elevate during IMTS 2026 (34:45) Getting your crew and local students to IMTS (40:39) MakingChips at IMTS 2026: find us in the AME/Hennig booth Resources Mentioned DN Solutions Kennametal SMW Autoblok Dave Hataj with Craftsman with Character Elevate powered by AMT (IMTS 2026) IMTS MakingChips Machine Giveaway Connect with Tim Drinkwater Accurate Machine Products Tim Drinkwater on LinkedIn Tim@ampcnc.com Connect with MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube

What makes women collision shop owners uniquely successful, and why can those same strengths make it harder to step away from the business?In this episode, Matt DiFrancesco is joined by Hannah Chalker, High Lift Financial's Director of Client Success, to discuss the unique challenges women face when building, leading, and eventually transitioning their collision repair businesses.From carrying the culture of the shop to managing the "invisible work" that often goes unnoticed, Hannah explains why many women become indispensable to their businesses and what it takes to create a company that can thrive without them.Matt and Hannah also talk about:(01:31) Operator vs. Owner: Why every woman shop owner must make the shift(02:22) Why women become the heart and soul of their collision repair business(03:27) Can your business survive without you? The question every owner must answer(05:57) Why emotional leadership is one of your greatest business strengths(06:23) The invisible work that's keeping your business running(09:54) How to turn awareness into action with a transition plan(10:13) Why clarity should come before strategy(10:51) How family dynamics can shape your business transition(11:37) The succession conversation that many families avoid(12:51) Why women often take a more thoughtful approach to succession planning(13:31) Fair vs. Equal: The family business conversation that matters most(16:32) How the High Lift Method helps women shop owners transition with confidence(20:58) Why every exit plan needs a customized roadmap(24:26) Why it's never too early to start planning your exit(26:29) Why asking for help is a sign of strong leadership(29:55) The advice every woman shop owner needsConnect With Hannah ChalkerWebsite:https://highliftfinancial.com/Email: hannah@highliftfin.comConnect With Matt DiFrancesco:matt@highliftfin.com(814)201-5855LinkedIn: Matt DiFrancescoLinkedIn: High Lift FinancialFacebook: High Lift Financial Instagram: @high_lift_financialYouTube: @highliftfinancialAbout the guest:Hannah Chalker is the Director of Client Success and Exit Planning Advisor at HighLift Financial, where she helps collision repair business owners build stronger, more valuable companies through strategic financial and exit planning. Working alongside Matt DiFrancesco, Hannah leads client success and value growth engagements with a special passion for supporting women collision shop owners as they navigate the unique challenges of leadership, succession planning, and building businesses that can thrive beyond their ownership.As a Certified Exit Planning Advisor (CEPA) and Certified Value Growth Advisor (CVGA), Hannah brings clarity and structure to every stage of the transition process. She helps owners align their personal and financial goals, increase the value of their businesses, protect the legacy they've worked so hard to build, and confidently prepare for what's next.Disclaimer:All information is obtained from sources deemed reliable, but not guaranteed. No tax or legal advice is given nor intended. Content provided herein or on our website should not be construed as an offer for investment advice or for securities, insurance, or other investment products. Investments involve the risk of loss and are not guaranteed. Consult a qualified legal, tax, accounting, or financial professional before implementing any investments or strategies discussed here.High Lift Financial is a DBA for DiFrancesco Financial Concierge, LLC.  Investment advisory services are provided through Cornerstone Planning Group, LLC, an independent advisory firm registered with the Securities and Exchange Commission.

Send us Fan MailWhat does it take to turn a candy stand in a nearly empty mall into a full Mexican gift shop with a loyal following? Giovana, owner of La Catrina Mexican Shop, walks through exactly how she did it — and the identity questions she had to work through along the way.Giovana was born in Tuxpan, Zacatecas, and crossed into the U.S. with her family as a toddler. She grew up in Haltom City, Texas, spent five years working in human resources at Canales Furniture, and never planned on entrepreneurship — until her father, a former Dr. Pepper Hispanic market manager, started his own distribution business during the pandemic and asked for her help. That request turned into La Catrina Mexican Shop, which opened inside Ridgmar Mall in November 2023.The strongest story here is how little of it was planned. The shop started as a straightforward candy store. Customers kept asking for gift baskets, pottery, and trending items they'd seen on TikTok — like chamoy pickle kits — and Giovana adjusted the business in real time. She also talks openly about being told for most of her life that she "doesn't look Mexican" or "doesn't sound Mexican," and why she's chosen to speak proudly about being an immigrant instead of downplaying it.This conversation is for anyone thinking about turning a side hustle into a storefront, anyone who has felt caught between two cultures, and anyone curious about what it actually takes to build trust at vendor markets and turn strangers into regulars.What You Will HearHow a father-daughter distribution business turned into a full retail storefrontWhy the shop's original name didn't work and how "La Catrina" was chosen insteadThe vendor-market mistakes that cost her sales, and what she changedHow social media and TikTok trends directly shaped what she stocksWhy she sources pottery and artisan goods directly from families in Mexico rather than through wholesalersTopics DiscussedCrossing the border as a child and the years-long path to citizenshipGrowing up bicultural in Haltom City and navigating questions about her identityHer father's career at Dr. Pepper and his pivot into his own distribution business during the pandemicLeaving a human resources career to help run a family businessHow the name La Catrina was chosen and what it representsTurning a candy store into a full Mexican gift shop based on customer demandLessons learned from vendor markets, including what not to bringSourcing artisan pottery and goods directly from MexicoHosting her own pop-up markets to support other small businessesWhat she'd tell her younger self about building a businessGuest Information Guest: Giovana Professional Title: Owner, La Catrina Mexican Shop Business/Organization: La Catrina Mexican Shop, located inside Ridgmar Mall, Fort Worth Website: Website:  https://lacatrinamxshop.com/Before You Go Follow The Global Latin Factor Podcast so you never miss an episode, and if this story moved you, leave a rating or review — it helps other listeners find these conversations. Share this episode with someone building a small business of their own, and go connect with Giovana at @lacatrina_mxhop. For another Fort Worth small-business story, check out our episode with Eddie "Mr. Picoso."Follow the Global Latin Factor Podcast for more conversations with Latino entrepreneurs and community leaders.Support the showSocial Media:Facebook: https://www.facebook.com/TheGlobalLatinFactorPodcastTwitter: https://twitter.com/thegloballatin1Instagram: https://www.instagram.com/thegloballatinfactorpodcastTiktok: ...

Thanks to our partners Promotive, WickedFile, Maverick Shop Owners, and OverdryveHow much cash did your shop actually make last month — and how much of it is still sitting in the bank? If you paid off every dollar of debt tomorrow, would you have anything left to cover a bad month?In this episode, Hunt Demarest, CPA, goes solo to tackle a topic he says trips up shop owners more than almost anything else: cash and reserves. He breaks down the simple rule of thumb for how much you should be keeping in the bank, then walks through four specific mistakes he sees shop owners make — from draining the business dry to (on the flip side) hoarding so much cash it becomes a legal liability, to the sneaky problem of debt payoff plans that leave owners debt-free and cash-poor at the same time. Hunt also shares the exact system he recommends clients use to set their own distributions so reserves never dip below where they need to be. Whether you're sitting on six figures in the checking account or wondering why you're always scrambling before payroll, this episode is a practical gut-check on the number that actually keeps a shop alive: cash.What You'll Learn...02:41 Cash vs. profit — the two flows of money every owner confuses03:30 The reserve rule of thumb — 3 to 6 months of overhead05:03 Why your ideal reserve depends on your shop's cash flow pattern06:55 Mistake #1 — Draining your business of its own cash09:51 The fix — how to set your monthly distribution the right way14:24 Mistake #2 — The "champagne problem" of keeping too much cash16:14 The profit-hold account trick — protecting cash without spending it17:01 Mistake #3 — Parking reserves where they earn zero interest19:12 Mistake #4 — Paying off debt too aggressively21:06 Cash and debt beats debt-free and broke — Hunt's ruleIf you're ready to stop guessing how much cash your shop should be holding, start building a reserve strategy that actually fits your business, and finally understand why "debt-free" isn't always the win it sounds like — this episode is essential listening.Thanks to our partner, PromotivePromotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit https://gopromotive.com/Thanks to our partner, WickedFileTurn chaos into clarity with WickedFile, the AI for auto repair shops. Transform invoices into insights, protect cash flow, and stop losing parts, cores, or credits to maximize your bottom line. visit https://info.wickedfile.com/Thanks to our partner, Maverick Shop OwnersYou're working on growing a more profitable shop - that's critical. That's exactly what the 24-video Blueprint course by Maverick Shop Owners addresses - customers, sales, profit, people, systems, and freedom. Get free access for our listeners only at https://maverickshopowners.com/blueprintThanks to our partner, OverdryveOverdryve is your AI-powered marketing operating system. It predicts slow weeks before they happen, automatically launches revenue-driving campaigns, tracks ROI down to the dollar, and optimizes performance in real time. Visit https://overdryvemarketing.com/Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: www.paarmelis.comEmail Hunt: podcast@paarmelis.comGet the FREE 2026 Auto Shop Benchmark Report: https://hubs.ly/Q04j-grh0Download a Copy of My Books Here:Beyond the Bays: A Financial Playbook for Auto Repair Shop OwnersWrenches to Write-OffsYour Perfect Shop The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open DiscussionDiagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

Thanks to our Partners, Pico Technology, and AutelWatch Full Video EpisodePowered circuit testers tend to produce strong opinions. Some specialists consider them indispensable time-savers. Others see them as dangerous tools that make it far too easy to damage a circuit.In this episode, Matt examines where tools such as the Power Probe, Autel powered circuit tester, and metered test lights fit into an automotive diagnostic process. The ability to apply power or ground can be dangerous without an understanding of the circuit, but the same can be said of jumper wires, scan tools, oscilloscopes, and nearly every other useful diagnostic tool.Matt also opens the episode with thoughts on the unexpectedly short Conor McGregor and Max Holloway fight. Rather than focusing only on the disappointing result, he considers the discipline and preparation required to attempt something difficult, even when the attempt ultimately fails. That leads to a broader shop question: How should a leader respond when a capable employee puts in the work, takes on a difficult task, and still comes up short?In This EpisodeThe difference between a powered circuit tester and a metered test lightWhy Power Probe-style tools remain controversialThe risks of applying power or ground to an unknown circuitWhy Matt prefers the speed and simplicity of the Power Probe IIIUsing powered testers on motors, relays, power windows, and power seatsTesting fuel-pump power and ground circuitsUsing the tester's circuit breaker to evaluate whether a circuit can carry currentWhy unloaded voltage readings can be misleadingThe value of placing a known load on a circuitWhy corrosion can pass a voltage test but fail under loadMatt's experience with the Lisle and TOPDON metered test lightsWhy an incandescent test light is often more useful than an LED test lightThe difference between a dangerous tool and an improperly used toolKey TakeawaysA voltage reading does not necessarily prove that a circuit can perform useful work. A connection may show battery voltage through a meter and still fail when current is required.A metered test light can combine the speed of a traditional test light with an actual voltage reading and a known electrical load. Matt regularly uses this type of tester when checking fuses and evaluating circuit integrity.A powered circuit tester can also shorten the process of separating a failed component from a power-feed or ground problem. Matt describes using one at a fuel pump to verify the power side, ground side, and pump operation without repeatedly changing tools or building several different jumper-wire arrangements.The tool does make applying power or ground unusually easy. That convenience is precisely why the user needs to understand the circuit before pressing the switch.The Larger QuestionShould a tool be dismissed because it can cause damage in the wrong hands?A powered circuit tester can damage a circuit. A jumper wire can do the same. A scan tool can lead to expensive parts replacement when its information is misunderstood. The potential for misuse does not necessarily make the tool inappropriate. It may mean the specialist needs more knowledge before using it.Listener QuestionDo powered circuit testers belong in a professional diagnostic arsenal?Are they valuable time-savers, unnecessary risks, or a little of both? What version do you use, and where has it proven most useful?Mentioned in This EpisodePower Probe IIIPower Probe HookAutel powered circuit testerLisle metered test lightTOPDON TC001/CT100-style circuit testerIncandescent and LED test lightsFuel-pump circuit testingRelay and electric-motor testingThanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comContact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, Shop Boss and AppFueledWinning the Vision Hi-Tech Training & Expo Best Place to Work Award isn't something that happens by accident. It's the result of years of intentionally building a culture where people want to come to work, grow, and succeed.In this conversation, Brian and Kim sit down with Matt Mevert of Mevert Automotive & Tire Center to unpack what it really takes to create an award-winning workplace. Matt shares the emotional story behind receiving the recognition, explains why culture has to be designed, not left to chance, and discusses the role core values play in hiring, leadership, accountability, and making difficult personnel decisions. The conversation also explores how great teams are built, why character matters more than technical ability, and how protecting your culture ultimately leads to a stronger business.If you're looking to build an auto repair shop where great employees want to stay and thrive, this is an episode you won't want to miss.Listen now and discover practical leadership lessons you can start applying in your shop today.Show Notes with TimestampsIntroduction and Guest Welcome(00:00:10) Host Brian Walker introduces co-host Kim and guest Matt Mevert, owner of Mevert Automotive and Tire Center.Vision's "Best Place to Work" Award(00:01:20) Kim congratulates Matt on his shop winning the "Best Place to Work" award at Vision, nominated by his team.Matt's Reaction to Winning(00:03:42) Matt shares his emotional reaction to the award, realizing his team nominated him and the significance of the recognition.The Importance of Team Nomination(00:05:48) The hosts and Matt discuss how an award nominated by one's own team is the most meaningful form of recognition.Intentionally Designing Workplace Culture(00:08:38) Matt explains that a positive workplace culture doesn't happen by accident; it must be intentionally designed and cultivated.Developing and Implementing Core Values(00:10:13) Matt details the process of creating, refining, and integrating core values into the shop's daily operations and decision-making.The Hiring Process and Cultural Fit(00:16:45) The discussion shifts to the hiring process, focusing on finding candidates who are a good cultural fit beyond technical skills.Dealing with Toxic High-Performers(00:23:58) Matt shares his experience with a high-producing but toxic technician and the positive impact of their departure on team morale.Team Building Activities(00:29:54) Matt describes their twice-a-year team building events, like a lake day and a Christmas party, to foster bonding.Employee Appreciation and Recognition(00:32:16) Discussion on how the shop shows appreciation through birthday desserts, morning shout-outs, and a core values sticker reward system.Measuring Workplace Culture(00:35:21) Matt discusses the challenges of measuring culture and the importance of building trust so employees feel safe raising concerns.Leadership Advice: Rapid Fire Questions(00:43:26) Kim asks Matt a series of rapid-fire questions on leadership books, best advice, habits, and employee benefits.How To Get In TouchJoin The Auto Repair Marketing Mastermind Group on FacebookMeet The ProsFollow SMP on FacebookFollow SMP on InstagramLagniappe (Books, Links, Other Podcasts, etc)The 21 Irrefutable Laws of Leadership by John MaxwellVision Hi-Tech Training & ExpoThanks to our Partners, Shop Boss and AppFueledThis episode is sponsored by Shop Boss. You know, other shop management software makes you work, but Shop Boss works for you.AppFueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro.”The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode Building a successful auto repair business isn't just about hiring great people; it's about creating a culture where the right people can thrive. In this episode of Episodic Education, Carm Capriotto welcomes Matt Lachowitzer, founder of Matt's Automotive Center, to discuss the leadership principles that helped grow his company to 11 locations. Matt shares why protecting culture sometimes means making difficult personnel decisions, how investing in employee development fuels long-term success, and why great leaders always begin by looking in the mirror. What You'll Learn Why one employee who doesn't fit your culture can create organizational drag.When letting go of a top performer is the best decision for your team.How leaders should evaluate their own role before blaming an employee's performance.How 29-day customer follow-up calls build trust and long-term loyalty.How company-wide training events reinforce culture and accelerate growth.The leadership mindset required to build a business that succeeds without depending on one person. Strong businesses are built by protecting culture, developing people, and leading with both accountability and compassion. Matt's leadership philosophy demonstrates that long-term success comes from investing in your team, making values-based decisions, and creating an organization where everyone has the opportunity to grow. Matt Lachowitzer, Matt's Automotive Service Center, Fargo-Moorhead, North Dakota and Minnesota. Listen to Matt's previous episodes HERE Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://remarkableresultsradiopodcast.captivate.fm/napaautocare   NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: Download and Listen on Our Mobile App:https://automotiverepairpodcastnetwork.com/app/Visit the Website:https://remarkableresults.biz/Subscribe on YouTube:https://www.youtube.com/carmcapriottoFollow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmastersJoin Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976Join our Insider List:https://remarkableresults.biz/insiderAll books mentioned on our podcasts:https://remarkableresults.biz/booksOur Classroom page for personal or team learning:https://remarkableresults.biz/classroomSpecial episode collections:https://remarkableresults.biz/collectionsBuy Me a Coffee:https://www.buymeacoffee.com/carm The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcastwith Carm Capriotto:Facilitating Wisdom Through Story Telling and Open Discussion.https://remarkableresults.biz/Diagnosing the Aftermarket A to Z:From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.https://mattfanslow.captivate.fm/Business by the Numbers: Understand the Numbers of Your Business with CPA Hunt Demarest.https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.https://autorepairmarketing.captivate.fm/The Weekly Blitz: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.https://chriscotton.captivate.fm/Speak Up! Effective Communication: Develop Interpersonal and Professional Communication Skills with Craig O'Neill.https://craigoneill.captivate.fmhttps://remarkableresultsradiopodcast.captivate.fm/napaautocare

Build a Business Worth Owning... and Worth BuyingWhat is your business actually worth?If you don't know the answer, you're not alone—but it's one of the most important questions every shop owner should be asking.In this episode of The Weekly Blitz, Coach Chris Cotton introduces AutoFix Coaching's new Coaching to Valuation philosophy. Instead of focusing only on monthly KPIs, this approach starts by understanding your current business value and building a customized coaching roadmap that increases enterprise value over time.Whether you plan to sell your shop someday or keep it for the next generation, every leadership decision should make your business stronger, healthier, and more valuable.In This EpisodeWhy valuation matters—even if you never plan to sellThe difference between building income and building enterprise valueIntroducing AutoFix Coaching's Coaching to Valuation philosophyWhy every KPI should connect to business valueThe importance of income statements and balance sheetsHow a customized coaching roadmap helps build a stronger businessThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops.Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook Group, go here: https://www.facebook.com/groups/autorepairmarketingmastermindConnect with Chris:AutoFix-Auto Shop Coachingwww.autoshopcoaching.comwww.aftermarketradionetwork.com 940-400-1008Facebook: https://www.facebook.com/AutoFixAutoShopCoachingYouTube: https://bit.ly/3ClX0aeEmail Chris: chris@autofixsos.comThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open DiscussionDiagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.

Thanks to our partners Promotive, WickedFile, Maverick Shop Owners, and OverdryveDo you actually know how much money your shop made last month? If 90% of new clients walking through Hunt's door don't, what are the odds you do?In this episode, Hunt Demarest, CPA, goes solo to call out the four most common ways shop owners are unknowingly sabotaging their own profit and loss statements — and the pain points he sees over and over again with new clients. He opens with a timely PSA on a scam email making the rounds targeting EIDL loan holders, then dives into why 90% of the shops Paar Melis brings on board are working off P&Ls that are materially misstated. From overly complicated financials to sales tracked without their matching costs to the owner's own cash and parts habits quietly wrecking the numbers, Hunt breaks down exactly where things go wrong — and how to fix it. Whether you've got a two-bay shop or a twenty-bay operation, this episode is a gut-check on whether the numbers you're using to run your business are actually telling you the truth.What You'll Learn...(02:59) Why this episode — a follow-up to the summer webinar series on P&Ls(03:24) PSA — the EIDL loan forgiveness scam targeting shop owners' inboxes(06:45) Mistake #1 — Why your P&L is flat-out wrong, and the 90% stat that proves it(09:23) Mistake #2 — Your P&L is way too complicated(13:31) The one-page rule — collapsed P&L vs. the four-page mess(15:31) The subaccount fix, using utilities as the easy win(16:26) Mistake #3 — Tracking sales without tracking the cost behind it(18:18) The tire sales trap — how "improving" your P&L can wreck your margins(20:12) Mistake #4 — You're the reason your financials don't add up(22:31) The parts cost leak nobody's stealing — it's just untrackedIf you've ever wondered whether your financials are actually telling you the truth, why a "good" P&L should fit on one page, and why tracking more sales categories can make your numbers worse instead of better — this episode is essential listening.Summer Webinar Series: Understanding Your Shop's Numbers Webinar: Replay Link and Passcode: .#TWUc81 Thanks to our partner, PromotivePromotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit https://gopromotive.com/Thanks to our partner, WickedFileTurn chaos into clarity with WickedFile, the AI for auto repair shops. Transform invoices into insights, protect cash flow, and stop losing parts, cores, or credits to maximize your bottom line. visit https://info.wickedfile.com/Thanks to our partner, Maverick Shop OwnersYou're working on growing a more profitable shop - that's critical. That's exactly what the 24-video Blueprint course by Maverick Shop Owners addresses - customers, sales, profit, people, systems, and freedom. Get free access for our listeners only at https://maverickshopowners.com/blueprintThanks to our partner, OverdryveOverdryve is your AI-powered marketing operating system. It predicts slow weeks before they happen, automatically launches revenue-driving campaigns, tracks ROI down to the dollar, and optimizes performance in real time. Visit https://overdryvemarketing.com/Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: www.paarmelis.comEmail Hunt: podcast@paarmelis.comGet the FREE 2026 Auto Shop Benchmark Report: https://hubs.ly/Q04j-grh0Download a Copy of My Books Here:Beyond the Bays: A Financial Playbook for Auto Repair Shop OwnersWrenches to Write-OffsYour Perfect Shop The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open DiscussionDiagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

Thanks to our Partners, Pico Technology, and AutelWatch Full Video EpisodeIn this episode, Matt digs into a question that sits underneath a lot of shop economics, technician frustration, and industry culture: who should be responsible for buying the tools and equipment required to do the work a shop advertises?The discussion starts with a real-world example involving a dealership service department that did not have a connector depinning tool available, leaving a mechanical or technical specialist considering buying the tool personally. From there, Matt explores where the line should be drawn between personal hand tools and shop-owned equipment.Basic hand tools may be one thing. But scan tools, diagnostic equipment, specialty service tools, alignment systems, AC machines, tire equipment, connector service kits, and timing tools raise a different question entirely. If a shop sells those capabilities to customers, should the employee have to make the investment?Matt also looks at the long-term consequences of pushing too much cost onto specialists. If a specialist builds up enough personal tooling and equipment to perform a broad range of services, the industry may be quietly encouraging them to leave employment and open their own shop. That may work for some, but it also shrinks the talent pool, increases turnover risk, and may contribute to people leaving the industry altogether.The episode closes with a shift into diagnostic tool history, including a short “Mount Rushmore” of influential tools and equipment: the SCA, the Edge/Sun systems, the Fluke 87, and the Snap-on Vantage.Watch Reel VideoKey TopicsWhere the line falls between personal tools and shop-owned equipmentWhy “the specialist can just buy it” may be an unstable business strategyThe difference between basic hand tools and equipment required to sell a serviceHow tool investment affects technician income, risk, and career decisionsWhy shops should think about replacement cost when evaluating pay and retentionHow industry culture can unintentionally make shop ownership look like the only real path upwardThe difference between a tool investment working out and it actually being a good decisionVintage diagnostic equipment that changed how specialists workedNotable IdeasA shop advertising a capability should be equipped to perform that capability. If a shop sells alignments, AC service, tire work, connector repair, diagnostics, or programming, it becomes hard to justify the employee carrying the primary equipment burden.There may be some economic logic to a specialist buying a tool when they are guaranteed the work and the tool pays for itself. But that logic becomes unstable when the employee is taking the risk while the business is selling the service.Tool ownership can become a shadow path to business ownership. When specialists personally acquire enough tools and equipment to operate independently, the industry may be unintentionally training them to leave.Retention math has to include replacement cost. Production numbers matter, but so does the cost of losing a capable person, leaving a bay or role vacant, recruiting someone new, training them, and risking a revolving-door reputation.A tool purchase can “work out” without having been the smartest move. Matt reflects on his own history of buying diagnostic equipment and scan tools, noting that it helped build capability and reputation, but that does not automatically mean it was the best financial decision.Listener QuestionWhat tools or equipment have you been expected to buy personally?Where do you think the line should be between employee responsibility and shop responsibility?Should mechanical and technical specialists be expected to own anything beyond basic hand tools, or should the shop provide everything needed to perform the services it sells?Mentioned Diagnostic EquipmentSCA diagnostic equipmentSun/Edge PC-based engine analyzer systemsFluke 87 digital multimeterSnap-on VantageSnap-on Vantage ProOTC PerceptionSun engine analyzersFour-gas and five-gas analyzersPull Quotes“What's the logic of owning a business that advertises certain capabilities, but the shop itself is ill-equipped to be able to do that?”“If part of my purpose is to take care of my people, then one feature of that is to try to maximize their take-home pay and minimize their financial responsibilities to do the jobs they were hired to do.”“It may have worked out. I don't know if that means it was a good move.”Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comContact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode What does it take to build one of the fastest-growing auto repair businesses while leveraging artificial intelligence to improve performance at every level? In this episode, Carm Capriotto welcomes Jesse Jackson, Founder and CEO of Mango Automotive, to discuss how she scaled from zero to eight locations in less than five years. Jesse shares the leadership lessons learned through rapid growth, how custom AI tools are helping improve customer experience and operational consistency, and why she believes it's time to rethink how independent shop owners plan their exit from the industry. What You'll Learn How Mango Automotive expanded from a startup to eight locations through strategic acquisitions.The leadership challenges that come with rapid growth and why building a corporate support team became essential.The three cultural principles that drive employee engagement: never yell, bonus well, and have fun.How AI is being used to measure standard operating procedures and improve accountability.Why analyzing phone conversations with AI helps advisors convert more callers into customers.How providing realistic price ranges over the phone can improve appointment conversion rates.How AI-driven follow-up processes dramatically increased maintenance rebooking rates.Practical ways any shop owner can use tools like ChatGPT or Claude to evaluate service advisor performance without spending hours reviewing phone calls.Why thousands of shop owners approaching retirement may be leaving significant business value on the table.How Jesse's cooperative exit model could help independent shop owners achieve substantially higher business valuations than traditional private equity acquisitions. Artificial intelligence isn't replacing great leadership; it's making great operators even better. Combined with a strong culture, measurable processes, and innovative thinking about business ownership, AI can help repair shops improve customer experience, scale more effectively, and create greater long-term value for both. Jesse Jackson, CEO, Mango Automotive, 8 locations Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: Visit the Website:https://remarkableresults.biz/Subscribe on YouTube:https://www.youtube.com/carmcapriottoFollow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmastersJoin Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976Join our Insider List:https://remarkableresults.biz/insiderAll books mentioned on our podcasts:https://remarkableresults.biz/booksOur Classroom page for personal or team learning:https://remarkableresults.biz/classroomSpecial episode collections:https://remarkableresults.biz/collectionsBuy Me a Coffee:https://www.buymeacoffee.com/carm The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcastwith Carm Capriotto:Facilitating Wisdom Through Story Telling and Open Discussion.https://remarkableresults.biz/Diagnosing the Aftermarket A to Z:From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.https://mattfanslow.captivate.fm/Business by the Numbers: Understand the Numbers of Your Business with CPA Hunt Demarest.https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.https://autorepairmarketing.captivate.fm/The Weekly Blitz: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.https://chriscotton.captivate.fm/Speak Up! Effective Communication: Develop Interpersonal and Professional Communication Skills with Craig O'Neill.https://craigoneill.captivate.fm

Matt Marcotte (Free Gang Sheet Maker, ScreenPrintGPT.com) joins Steven Farag solo (Bruce is out — he just welcomed a baby girl

Thanks to our partners Promotive, WickedFile, Maverick Shop Owners, and OverdryveWhy does the IRS really pick a tax return to audit? And if a CPA who does this for a living can still get dragged through a three-year fight, what chance does the rest of us have?In this episode, Hunt Demarest, CPA, steps out from behind the desk to tell his own story — a three-year audit of his 2023 tax return that started with a suspiciously timed refund and ended with a win built entirely on paperwork. Hunt breaks down what gets a return flagged in the first place, the one habit that separates audits you win from ones you lose, and why "innocent" and "victorious" aren't always the same outcome — proven by a client who did everything right and still wrote a $25,000 check to the IRS.Hunt also pulls back the curtain on what his firm's audit protection covers, why informational requests aren't the same as a real audit, and why a single missing signature nearly cost him a case tax law was already on his side of. Whether you're worried about a deduction on your own return or want to know what triggers an IRS letter, this episode is a real-time look at how audits actually play out — not the version you hear secondhand.What You'll Learn...(02:51) Hunt's own audit story begins — three years, one 2023 tax return(03:58) Why the audit really happened — a refund, then a red flag a month later(04:41) Getting flagged, part 1 — why large credits are an open invitation to audit(08:24) Getting flagged, part 2 — the oversized expense line the IRS can't ignore(09:48) Inside the process — what an IRS "information request" audit actually looks like(15:06) The rule that wins audits — documentation, documentation, documentation(19:15) Audits take time, and time is money — even when you win(19:40) 100+ hours, one frivolous case, and the real cost of defending yourself(22:28) The hardest truth — being innocent doesn't guarantee you'll win(23:12) The $25,000 loss — when the IRS agent simply won't listen(24:24) The call every shop owner dreads — when paying up beats fighting onIf you've ever wondered what actually happens after that letter shows up, why documentation is the difference between a two-month resolution and a three-year fight, and why sometimes the smartest move is knowing when to stop — this episode is essential listeningThanks to our partner, PromotivePromotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit https://gopromotive.com/Thanks to our partner, WickedFileTurn chaos into clarity with WickedFile, the AI for auto repair shops. Transform invoices into insights, protect cash flow, and stop losing parts, cores, or credits to maximize your bottom line. visit https://info.wickedfile.com/Thanks to our partner, Maverick Shop OwnersYou're working on growing a more profitable shop - that's critical. That's exactly what the 24-video Blueprint course by Maverick Shop Owners addresses - customers, sales, profit, people, systems, and freedom. Get free access for our listeners only at https://maverickshopowners.com/blueprintThanks to our partner, OverdryveOverdryve is your AI-powered marketing operating system. It predicts slow weeks before they happen, automatically launches revenue-driving campaigns, tracks ROI down to the dollar, and optimizes performance in real time. Visit https://overdryvemarketing.com/Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: www.paarmelis.comEmail Hunt: podcast@paarmelis.comGet the FREE 2026 Auto Shop Benchmark Report: https://hubs.ly/Q04j-grh0Download a Copy of My Books Here:Beyond the Bays: A Financial Playbook for Auto Repair Shop OwnersWrenches to Write-OffsYour Perfect Shop The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Storytelling and Open DiscussionDiagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.

Gabe Christian, Owner of Import Performance Auto Repair in Bend, Oregon and seven-time winner of best shop in the city, returns to break down what shop culture actually looks like from the inside. He and Jay get into the daily habits, team dynamics, and small details that make technicians want to show up and stay.Watch the video recordingAbout the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuest: Gabe Christian, Import Performance Auto Repair, gabe@importperformanceusa.comLinks & ResourcesGet notified of new episodes --> Join our email listJoin the ASE Connects CommunityASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:ASE Connects Memberships for Shops & DealersASE Connects Memberships for Schools (Free!)Connect with us on social:FacebookInstagramXLinkedInYouTubeTikTok

Thanks to our Partners, Pico Technology, and AutelWatch Full Video EpisodeA Dodge Durango came into the shop for a second opinion after being suspected of needing a transmission. The symptoms sounded convincing at first: harsh shifts, apparent slipping, no diagnostic trouble codes, and a vehicle that felt completely wrong on the road. But the actual problem was much simpler. The Durango was stuck in four-low. Once shifted properly through neutral, the harsh shifting, driveline bind, and “slipping” behavior disappeared.Matt uses the case as a springboard into a broader discussion about diagnostic tunnel vision. The point is not just that someone almost condemned a transmission unnecessarily. The deeper issue is how easily a first impression can become the diagnosis. Once the vehicle felt like it was slipping, everything after that could be interpreted through that lens. That is where anchoring, confirmation bias, and premature closure start to become dangerous.The episode also compares the Durango case to a more common misfire scenario. A vehicle comes in with a misfire, the scan tool identifies a cylinder, the car line is known for coil failures, and the diagnosis becomes a coil and plug before much testing happens. That gamble may work most of the time, but the process failure is still there. Being right by probability is not the same as proving the fault.Matt also shares a personal example involving a Mini Cooper that was nearly misdiagnosed as needing a turbo. The actual issue was cam/crank timing related. The mistake became a difficult but important lesson in responsibility, process, and making things right with the customer.The episode closes with a nod to Mel Brooks on his 100th birthday, including Matt's Mount Rushmore of Mel Brooks films: Blazing Saddles, Spaceballs, The Producers, and History of the World, Part One.Watch Durango VideoKey TopicsWhy the Durango seemed like it had a major transmission failureHow four-low can mimic slipping, harsh shifting, and driveline problemsThe importance of reading the owner's manual when unfamiliar indicators appearAnchoring, confirmation bias, and premature closure in diagnosticsWhy “incompetent” may be technically accurate but often incomplete as an explanationThe ethical problem of charging for the wrong repair when the real fix is simpleWhy common failures can make weak testing feel justifiedHow probabilistic diagnosis can work until it does notThe value of owning a mistake and making it rightMel Brooks, comedy, and Matt's Mount Rushmore of Mel Brooks filmsPull Quote Options“The first impression is often the most dangerous piece of data in the whole diagnostic process.”“Being right most of the time does not mean the process was right.”“Customers should not be paying for our anchoring, our confirmation bias, and our premature closure.”“The real danger is not being wrong. The real danger is being done too early.”Episode TakeawaysA symptom that feels obvious can still be misleading. The Durango felt like it was slipping, but the transmission was not the problem.A flashing indicator or odd message on the dash may be the clue. The owner's manual may not feel like a diagnostic tool, but sometimes it is.Common failures can create lazy confidence. A known coil failure pattern or common turbo issue may point in the right direction, but it does not replace verification.Premature closure is expensive. It can cost the customer, the shop, or both.Ethics matter most when the mistake is discovered after the repair. The customer should not pay for a part that did not fix the vehicle just because the shop eventually stumbled into the real fix.A good diagnostic process should include forced questions: What am I anchored to? What evidence am I accepting too easily? What would prove my theory wrong?Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comContact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video EpisodeWhat if your shop operated like a championship team, where everyone knew the score and was motivated to win together?Gerry Frank, business coach and former shop owner of 35 years, joins Carm Capriotto to explain how gamification can transform an auto repair business by increasing profitability, accountability, and employee engagement. Rather than relying on pressure or incentives alone, Gerry shares a practical system that turns daily performance into a shared game built around visibility, ownership, and teamwork.What You'll LearnWhy diagnosing the real business problem is more important than applying quick fixes.How visible scoreboards create accountability and keep the entire team focused on shared goals.Why technicians and service advisors should update their own scores instead of management.Which key performance indicators matter most, including car count, billable hours, margins, and hours presented.Why aligning the front and back of the shop creates stronger teamwork and better customer outcomes.How storytelling helps employees understand the importance behind the numbers.A leadership approach that improves performance by focusing on results instead of criticizing people.Gamification isn't about making work feel like a game, it's about giving every employee clear goals, measurable results, and ownership of their performance. When leaders diagnose problems correctly, track meaningful metrics, and connect the numbers to a larger purpose, they create a culture where accountability, engagement, and profitability naturally grow. Gerry Frank, former shop owner, trainer and coach for Maverick Shop Owners Want a more profitable shop? Start with your service advisor. They are the face of your business, the voice on the phone, and the key to every approved repair. Download 'Words That Work - The Service Advisor's Complete Phone Scripts Playbook at https://serviceadvisortraining.com/ Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-careNAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/SPONSOR: NAPA Auto CareConnect with the Podcast:Visit the Website:https://remarkableresults.biz/Subscribe on YouTube:https://www.youtube.com/carmcapriottoFollow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmastersJoin Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976Join our Insider List:https://remarkableresults.biz/insiderAll books mentioned on our podcasts:https://remarkableresults.biz/booksOur Classroom page for personal or team learning:https://remarkableresults.biz/classroomSpecial episode collections:https://remarkableresults.biz/collectionsBuy Me a Coffee:https://www.buymeacoffee.com/carmThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcastwith Carm Capriotto:Facilitating Wisdom Through Story Telling and Open Discussion.https://remarkableresults.biz/Diagnosing the Aftermarket A to Z:From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.https://mattfanslow.captivate.fm/Business by the Numbers: Understand the Numbers of Your Business with CPA Hunt Demarest.https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.https://autorepairmarketing.captivate.fm/The Weekly Blitz: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.https://chriscotton.captivate.fm/Speak Up! Effective Communication: Develop Interpersonal and Professional Communication Skills with Craig O'Neill.https://craigoneill.captivate.fm

Plenty of shop owners walk in with a big heart and walk out with a struggling business, convinced that charging fairly and taking care of people are opposites. This episode breaks that myth down piece by piece, showing what it actually looks like to run a generous shop that's also a profitable one.In this episode of Maximum Octane, Kim Hickey and Jason Patel sit down with David Wostarek, owner of Northwest Imports in Austin, Texas. Before opening his own shop, David spent years as a foreman at a Porsche/Audi dealership, caught between frustrated customers and a service department more focused on hitting numbers than fixing the actual problem. That frustration is exactly what pushed him to go out on his own and build something different.The conversation moves through real, practical territory: why owners need to get away from the front counter so they stop discounting out of guilt, how to onboard even a 20-year tech without sounding insulting, and why skipping that step quietly sets everyone up to fail. They also dig into AI-powered DVIs and estimating tools already saving advisors real time, the growing electronics risk hiding in "cheap" cars, and a smart pitch for consignment sales as an overlooked revenue stream for well-maintained vehicles.Tune in to episode 141 of Maximum Octane if you've ever felt like the bad guy for charging what the job's worth, or you're struggling to get a veteran tech to buy into how your shop actually does things. David proves you can run a profitable shop and still be the generous owner you set out to be; you just need the systems to back it up.Episode Takeaways:01:30 Why David used to treat profit like a dirty word, and what changed his mind02:25 The real reason owners need to get away from the front counter05:16 What happens when you open a shop with no end goal beyond "do it better"08:05 Why onboarding a 20-year tech matters just as much as onboarding a rookie11:06 How treating your team as "internal customers" shapes how they treat real ones13:58 The oxygen-mask problem: taking care of everyone except yourself17:04 Vehicle health reports vs. courtesy inspections, and why the difference matters19:09 What AI tools like AutoVitals and Auto Tech IQ are actually saving advisors time on25:00 Why a $20K Hyundai can hide a $1,400 repair bill waiting to happen29:48 The consignment sales idea most shops haven't thought of yetConnect with David Wostarek:LinkedInNorthwest ImportsLet's connect:WebsiteLinkedInFacebookEmail: info@maximumoctane.com Hosted on Acast. See acast.com/privacy for more information.

Rep. Dan Goldman was smeared by an antisemitic New York City coffee shop, and Ari Hoffman joins Grace to discuss the antisemitism on the left.  Visit the Howie Carr Radio Network website to access columns, podcasts, and other exclusive content.

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode What does it take to grow from a single auto repair shop to six locations in less than a decade? Host Carm Capriotto sits down with AJ DeBuono to discuss his journey from serving as a U.S. Marine in Iraq and Afghanistan to becoming a successful multi-shop operator. AJ shares the lessons learned through rapid growth, the acquisition strategy that has fueled his expansion, and how military discipline, financial discipline, and a commitment to people have shaped his leadership approach. Rather than buying struggling businesses and attempting turnarounds, AJ focuses on acquiring profitable shops with untapped potential. What You'll Learn How AJ leveraged SBA veteran loan programs to purchase and expand his first auto repair businessWhy he prefers acquiring profitable shops instead of distressed operationsThe key performance indicators he targets to quickly improve profitabilityHow military leadership principles influence his management style and business decisionsThe importance of creating career advancement opportunities through expansionLessons learned from growing too quickly and navigating financial stressHow AJ approaches shop transitions to minimize disruption for employees and customersWhy maintaining strong personal relationships with team members remains a priority despite operating multiple locations Growth is not simply about adding locations. It's about creating opportunities for your people, building systems that scale, and maintaining the discipline to make smart decisions when the pressure is highest. AJ DeBuono's story demonstrates that successful expansion comes from acquiring the right businesses, investing in your team, and staying focused on long-term value rather than short-term gains. AJ DeBuono, Diehl Auto Repair, Chicago, IL Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: Visit the Website:https://remarkableresults.biz/Subscribe on YouTube:https://www.youtube.com/carmcapriottoFollow on Facebook:https://www.facebook.com/RemarkableResultsRadioPodcast/Follow on LinkedIn:https://www.linkedin.com/in/carmcapriotto/Follow on Instagram:https://www.instagram.com/remarkableresultsradiopodcast/Join Our Virtual Toastmasters Club:https://remarkableresults.biz/toastmastersJoin Our Private Facebook Community:https://www.facebook.com/groups/1734687266778976Join our Insider List:https://remarkableresults.biz/insiderAll books mentioned on our podcasts:https://remarkableresults.biz/booksOur Classroom page for personal or team learning:https://remarkableresults.biz/classroomSpecial episode collections:https://remarkableresults.biz/collectionsBuy Me a Coffee:https://www.buymeacoffee.com/carm The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/ Remarkable Results Radio Podcastwith Carm Capriotto:Facilitating Wisdom Through Story Telling and Open Discussion.https://remarkableresults.biz/Diagnosing the Aftermarket A to Z:From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.https://mattfanslow.captivate.fm/Business by the Numbers: Understand the Numbers of Your Business with CPA Hunt Demarest.https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.https://autorepairmarketing.captivate.fm/The Weekly Blitz: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.https://chriscotton.captivate.fm/Speak Up! Effective Communication: Develop Interpersonal and Professional Communication Skills with Craig O'Neill.https://craigoneill.captivate.fm