Podcasts about Bar Rescue

As the property management industry continues to evolve, it's important to stay up to date on the latest innovations in technology. In this episode of the #DoorGrowShow, property management growth expert Jason Hull sits down with David Normand from Vendoroo to talk about AI's role in the future of property management. You'll Learn [01:29] The AI Revolution [08:47] The Importance of Empathy and Human Touch [22:21] Decreasing the Cost of Maintenance Coordination [32:29] New Features Coming to Vendoroo Quotables “As any property manager believes, we know how to do it the best.” “If you're not reading articles and studying up on this, I think that's going to catch you by surprise pretty quickly.” “Empathy is the magic lubrication that makes everything better.” “Empathetic reflection and empathy is a magical ingredient.” Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript [00:00:00] David: If you're not building AI tools from working with your partners, from being on the ground floor with them and using the data and building tools based upon the data and their pain points and their failures, buyer beware. If somebody's coming to you and saying, Hey, we figured this all out in the lab. [00:00:14] David: Come use it. Yeah. Right. Buyer beware. [00:00:18] Jason: All right. Welcome property management entrepreneurs to the DoorGrow Show or the Property Management Growth podcast. I'm Jason Hull, the founder and CEO of DoorGrow, the world's leading and most comprehensive group coaching mastermind for residential property management entrepreneurs. We've been doing this for over a decade and a half. [00:00:39] Jason: I've brought innovative strategies and optimizations to the property management industry. I have spoken to thousands of property management companies. I've coached over 600 businesses. I've rebranded over 300 companies like Bar Rescue for property managers, cleaning up their businesses, and we would love to help coach you and support you and your growth. [00:01:01] Jason: We have innovative strategies for building out growth engines, for building out your operational challenges, for helping you figure out how to get to the next level in your business and one of the cool tools that I'm excited to showcase today with my guest here, David Norman, is Vendoroo. We've had you on the show before. [00:01:19] Jason: Welcome back David.  [00:01:20] David: Yeah. Thank you for having me. It felt like years ago, it was only about, I think eight months ago since we did this, so much has changed over the time, so it's great to be back. Yeah, it's great to be back.  [00:01:29] Jason: Good to have you. I know you're in the middle of this AI revolution, which AI is just innovating and changing so rapidly. It probably does feel like years ago, so, yeah. Yeah. Yeah. It's been crazy. You guys have made a lot of changes too, so, you even changed your brand name from the last time we had you on the show. Yeah. Which was I think Tulu. Yeah. Right. And so, yeah. So why don't you get us caught up on what's going on 'cause, you know, there's been a lot.  [00:01:55] David: Yeah. Yeah. Thank you first of all for having me here today, Jason, and from the entire Vendoroo group of us, which, you know, the team has grown 10 x over the past eight months, which has been awesome. And I just also wanted to start in thanking everybody from what we call our client partners who have jumped in into this great unknown that is AI and is going to be like, how is this going to work in our industry? And so that's really what we've been focusing on the past eight months. You know, it's been a unbelievable journey of both failures, successes learnings and insights. And ultimately we're getting excited here at the NARPM broker owner which is in Denver to unveil Vendoroo. Like this is the coming out party. And so we're super excited if you're going to be there. We have a massive booth that we have set up that we have the ai alliance with other people that are working in the AI space, and I really hope that you guys come over and check it out. I promise this. [00:02:53] David: You'll never see a booth or a display like we have set up. At the NARPM broker owner. So.  [00:02:58] Jason: Now I want to go attend it. Yeah. Just so I can see your booth.  [00:03:01] David: So, let me put it this way. You may see the robot from the Jetsons walking around the booth walking around the NARPM broker owner, so, okay. [00:03:07] David: Yeah. Rosie? Yeah. You may see something like that. So she'll be vacuuming with her apron? Yeah. She'll be doing a little social engagement. It'll be cool. So, okay. Okay.  [00:03:17] Jason: Yeah. Very cool. Yeah, so catch us up on what, like, let's get into the kind of the background and the overview for people that have never heard about Vendoroo and what you guys do and how you got into this. [00:03:29] Jason: Yeah. Give people kind of the backstory. Yeah.  [00:03:31] David: Yeah. Thank you for that. So really the backstory is that, you know, we know of this AI economy that's coming, right? And there was a few of us, you know, I've been in this industry for 18 years. You know, I've managed you know, portfolios of 40,000 doors. [00:03:47] David: I've managed them for governments. You know, I started off with our own property management. Much like you guys. We started off with 80 doors. We grew to 550 doors in four years. So it was exciting to know that technology that was coming that promised duplication because, you know, as any property manager believes, we know how to do it the best, right. [00:04:05] David: And so what we decided to do is to come together and say, Hey, if AI's coming, there's two things that we need to figure out. Number one is how is this going to help us show value in this new industry to this new generation of property owners that is here, that is coming, that has been raised in the technology world too, right? [00:04:25] David: And two, can it actually duplicate our efforts? Can it actually be an employee for us? Right? And I don't care what people are promising about ai, you don't know until you get into what we call like, you know, get into the weeds, you got to get into the trenches. And so that's what we did, right? We went out and we were the guys that grabbed the torch and we said, we are going to take all the risk. [00:04:46] David: We are going to jump into the mix. We're going to ask people to jump onto the bandwagon with us and we're going to figure this out. And oh my gosh, what an unbelievable eight months it has been in learning and insights. And I can't wait to get into all the things that we've learned about the property management industry. [00:05:01] David: But that's really what we've been focusing on here the past eight months, right? So we started off with well hey, can the AI assist the va? Can it turn them into a super va? Is that what it's going to be? And, you know, some people were like, yay. And some people were like nay, you know? And so, and you know, because that human failure still was there, right? [00:05:21] David: And you know, what happens if they left? There was that inconsistency. And then it was like, all right, well what can the AI own? Right? What can it do? What can it perfect? And you know, can AI actually be the last employee that I ever hire? Right. That's really, that's a really cool thing to do. [00:05:39] David: But the property managing community had some really specific demands that they said that if this is going to be the last employee that I've had, it has to do this. And that's what I'm excited about our new technology 'cause it's doing those things. You know? [00:05:52] Jason: Yeah. And now you guys have made some big moves. I know, like I've, I have clients that we've sent over to you and they've shared some incredible stories. Like one client, I think he had 154 units or something like under management, and he said in the first day you're of turning on Vendoroo, like it closed out like 80 something work orders. [00:06:12] Jason: Yeah, like, it was crazy. Another client, they had a little more doors. They said it was like 50 something work orders were closed out in the first day of turning it on. And so, I mean, you're creating some dramatic stuff. Like this is a very different thing than what people are used to in maintenance. [00:06:27] David: Yeah. Yeah. And really what the exciting part about this, Jason, is that maintenance is actually really easy. And I know people laugh when I say that it's managing communications that is extremely difficult. Okay. Okay. Right, because you have, you know what AI told us about our industry over the last eight months is when we dove in with it and it took a step back and it said, whoa, you guys don't have a data problem here. [00:06:51] David: You guys have a emotion problem here. There's very specific categories of emotion that are in this space, right? Like, how do you build a technology that senses something? And I know this relates with property managers, 'cause I know this for myself. A property manager can walk into their office, sit down at their desk, and their spidey senses go off and they know something's wrong. [00:07:15] David: There's no screen that's telling them anything. There's no spreadsheet. They know something's off. Right. And so the AI is like, well, the statuses really don't matter that much to me based upon the feedback that I'm seeing from the property managers. Because the status and the communication all seem to be in order, but there's a disruption somewhere. [00:07:35] David: So I need to know about people's emotions. I need to understand about is the resident happy? Does the owner feel supported? Is the vendor being directed? And does the property manager believe that I can own the outcome for this? And it was really cool to start seeing its learning and understanding and picking up on these cues where, you know, people say that this is a data-driven industry. [00:07:55] David: It's really in an emotion driven industry.  [00:07:57] Jason: Oh yeah. It's a relationship and emotion industry for sure. Yeah. Yeah, big time.  [00:08:01] David: And it's really cool to see, and it's really started happening over this past last 60 days, the amount of residents, I was actually just looking at one before I jumped on here, that are like thanking the system, right? [00:08:15] David: Imagine that, like think of all of us that actually worked with the chat bot at like Verizon. I've never thanked that chatbot at Verizon for being their customer service. Right.  [00:08:25] Jason: And how do I get a representative? Representative. Representative!  [00:08:28] David: Yeah. Yeah, for sure. Versus you seeing people, you know, seeing individuals saying to the, you know, saying to the Vendoroo maintenance coordinator, Hey, I really appreciate feeling supported and how fast you acted because you know, there's empathy that's inside of its law and learning. So I don't want to get too much into the details on there. But yeah, these are some of the exciting things that we're working on.  [00:08:47] Jason: I mean, empathy is the magic lubrication that makes everything better. [00:08:52] David: Yeah,  [00:08:52] Jason: I mean they, they've done studies. Teams, even in working in warehouses, are more productive if the team has a higher level of empathy. Yeah. And doctors perform better. Yeah. If there's a higher level of empathy, there's less malpractice suits, like empathetic reflection and empathy is a magical ingredient. [00:09:10] Jason: I coach clients to add that in during sales. Yeah. 'cause their close rate goes up dramatically. Yeah. Right. So yeah. So leveraging and like getting the AI to actually be empathetic in its communication. Yeah. When that's probably not a natural skill for a lot of maintenance coordinators to be empathetic. [00:09:26] David: It's not, it's not a natural skill for a lot of people in the maintenance industry. Right? Yes. Especially when you talk about burnout. People begin developing views of the rental community, right? Like, oh my gosh, they're calling again, and that empathy meter goes lower and lower and lower. [00:09:41] David: Yeah. As people have been in the industry longer. But isn't it great that you have an employee now that knows that, yeah, it's my duty, rain or shine, 24 hours a day, seven days a week, 365 a year to always operate at the highest level of empathy? I never have a bad day. I never take a day off. [00:09:57] David: I'm never upset. I'm never short with somebody on the phone, never tired, never like, oh my gosh, Susan is calling me again. I'm going to let the phone just ring because I'm annoyed of talking to her. And it just is constantly hitting that same level of standard. And this is what's exciting to me, is that there are people that that have played around with this and have been a part of what I call the pain phase, right? [00:10:20] David: The pain phase is that understanding the way that agentic AI works, right? It's input in output. Input, output, right? The more that you're putting into it, the better the results are that you're going to get out of it, okay? Right. It's just like training an employee. So over the last eight months, what we've seen is that the community has trained this to be the level of a person that has now been working in the industry for five years. [00:10:46] David: In eight months. It's got five years of learning in eight months. Okay. Wow. In the next six to 12 months, we're probably looking at somebody that has 10 to 15 years understanding in the next six to 12 months and understand the level of type of tasks that it can do, especially getting into estimates and getting some other work. [00:11:04] David: And again, just you know, having empathy in my own life towards the people that jumped in that are like, what is this all about? Like, how does AI fail? Like, you know, there's still people that are involved and it was like this big like momentous train of like, you know, all these people were jumping on and giving ideas and people are in the loop and now it's weeding everything out and the AI stepping in and saying. [00:11:27] David: Hey, I appreciate all the input that you've given me. Thank you for all your effort. I'm now ready to step up to the plate and to own the outcome. Right. And that's what we're seeing at the NARPM show that's coming out. There's five AI tools. There's a master agent, five AI tools. And you know, I'll give you a couple of pieces here that, you know, we had feedback from our property managers like number one across the board. [00:11:50] David: A property manager said, if I'm hiring AI as my last employee, that has to work in my system. Yeah. Okay. Right. Like I don't want another, I don't want another technology. Yeah.  [00:11:59] Jason: I don't want a new system I got to get every vendor to use or a new system I got to get my team to use or figure out. We don't need another tool to make our lives more difficult. [00:12:08] Jason: No. They've got to use our stuff.  [00:12:09] David: They got to use, we have our existing stack. Yeah. So now the AI is fully integrated into all the most common PMS systems. You know, you have a cool chrome extension that you can download and there's a little yellow kangaroo right right there. And it's actually reading the work order that you're working on, and you can literally just ask it a question now and just being like, Hey, did anybody express frustration or concern on this work order? [00:12:32] David: Right? Because that's the emotion behind the status that you need to know. And it's like, yeah, two days ago Sally said that, you know, she was actually really frustrated about the multiple reschedules by this vendor. And it's like, great, that's a person I should be reaching out to and that's what I should be knowing that a status is never going to tell you. [00:12:47] David: Right? Yeah. It's in your slack, right? So if I have, if I'm on my phone, I'm talking to my employee and I'm laying in bed and I have a panic attack as a property manager, and I'm like, oh my gosh, did we take care of John's refrigerator and the office is closed? I can't get ahold of my employee. Yeah, you can. [00:13:03] David: Your employee works 24 7 now. Hey, can you give me an update on the refrigerator replacement at John's place? Yeah, it was scheduled this day. I contacted John. Everything's good to go. You know, go to sleep. You know, like, like that's the power. Full audit. Full syncing. So it's in your platform. That's really cool. [00:13:21] David: The other thing, it's got to be branded, right? This is a thing that we really learned about, like how important branding is to the community of property managers, right? Yeah. So the communications that go out have to be from your area code that's done. The emails that go out have to have like, you know, your company name and your logo on it. [00:13:39] David: The AI is doing that as well too. So that's being sent out, which is really cool. So people are feeling like, you know, that loyalty to brand is super important. And also do you know now that the AI can ask the residents to give a Google Review and we can link to the Google reviews and give you instant Google reviews to your page through the ai, which is cool, like how it's, it will know that if the success of a Google review is high on the way that the work order was done, that it's probably best to ask this person and it will send them a little thing. [00:14:11] David: Hey, can we get a feedback from you? And we link up to your Google review. And it posts that Google review to generate those 'cause we know those are super, super valuable to property managers. So that's actually going out today. That's kind of a little teaser there. That's the emails out now. [00:14:23] Jason: Nice. We'll have to get you to also connect it to our gather kudos links for clients 'cause then people can pick which review sites. So it diversifies the review profile.  [00:14:32] David: Love it. Love that. I'm going to hook you up with our guy Dotan. He's running that. He's one of our head of product. He's, actually out of Israel. [00:14:39] David: He's a amazing guy. I'd love to get you connected with him. Yeah. Cool. Let's do it. Cool. And then the biggest one too is like, I need a single point of contact. Right. And we knew that before there was a lot of people were still involved. There was a lot of oversight that was going on there, having that confusion and single point of contact. [00:14:56] David: Now it's in your phone, it's in your Slack, it's in your phone extension. It doesn't matter what's going on. You have one point of contact. It's your employee. You ask the question, get the answer, Jason, you can even ask for a change. You can even say, Hey, I want to change a vendor on a job and you'll see that the vendor gets changed for you in the system. [00:15:17] David: You can even say to your ai, and this is the big one: hey how do you triage this work order? And I want you to do this, or I want you to do that. And you just do it right through Slack or right through your PM chat and it makes the change for you. And now you have custom triage and all property managers have the ability to train their own AI for their company. [00:15:36] David: Think how cool that is. A person with 75 doors now, and the product that's being released has their own AI agent customized for their company, right? Yeah. Like, that's what happened over the last eight months, so you can see my excitement. There's been a lot of hard work in this. [00:15:54] David: Yeah, that's amazing. But this has been all the effort and a huge thank you out to everybody who's tried us, you know, even said that this wasn't for them at that point in time because those learnings went into what's going to make this product the best product in the property management space and is going to help people leverage sales and leverage efficiencies and blow their owners' minds away in ways that, that we have never thought about. [00:16:15] David: Oh yeah.  [00:16:16] Jason: Yeah. So I know like initially when you rolled this out, a lot of people were nervous about AI and you guys had kind of a human layer in between the AI and any communication Yeah, initially. Yeah. And so there was like, they had like a reps and a lot of people associated, oh, I've got this rep. [00:16:33] Jason: Yeah. You know, Steven or whatever is my rep or Pedro and I've got Pedro and like, oh no, what if Pedro leaves? And they were associating with that while the AI is really doing the crux of the work. Right. And so you guys have shifted away from even that now the AI is directly communicating with people. [00:16:52] Jason: Correct? Yeah.  [00:16:53] David: Yeah. So let's talk about that. So, definitely, so in the beginning there was like, we all had like lack of trust. We believed what it was going to do, but it was like we had a ton of people still trying, like, you know, using qualified VAs, training them. Like, you know, like, you know, if it fails, like, you know, you have to have a person stepped in and so let's talk about that. [00:17:12] David: So, you know, it was definitely that human layer. And let's talk about where we're at today. It is very clear to us, and the one thing that separates us from everybody is we still believe that humans are super important in this process. Okay? Yeah. And where humans are very important in this process are going to be when the AI says, Hey, I need you to make a phone call to this person for me, right? [00:17:35] David: Hey, I've reached out to this vendor three times and they haven't responded yet. I need you to give a phone call to see what's going on. Right? Hey, I need you to recruit a vendor for me. I need you to reach out and do a recruitment for the vendor. For me. Hey, this owner is asking questions about this estimate. [00:17:51] David: I need you to give a call for me. So the AI is basically able, on a standard work order, the AI can handle 95% of the workflow, no problem. Work order comes in, gets assigned to the resident. It gets out to the vendor. It's under the NTE not to exceed. It's great. The work gets done, the resident uploads its photos, the AI says to the resident, are you happy? [00:18:14] David: Everyone's good. It closes the work order out. Cool. Right. And then if a human...  [00:18:19] Jason: and how is it communicating with the tenant and with the vendor typically? [00:18:24] David: Yep. So, it's very clear that and this isn't a surprise to anybody. Everybody loves text messages, right? Yeah. I mean, that's just, it's just what it is. [00:18:32] David: You literally, like, people will get a phone call and they won't pick up and the text will come back and like text back. Yeah, text me. What do you need? Yeah. Text me here. But, so here's the things that people don't see behind the scenes that we'll talk about. So the complexity that went into. [00:18:51] David: Mapping out how to allow vendors... so a vendor could have like 20 jobs, right? And we don't want to send him like a code that he has to text for every work order so that it links to the right work order. Like what guy wants to do that? Okay. Like that's not how he works. So we figured out how to allow a vendor through AI just to use his regular phone and text anything about this thing. And it's understanding it and it's mapping it, it's routing it to all those work orders because we knew that in order for this to be the last employee somebody would have to handle, it also means that the vendor has to be happy and the same for the resident. [00:19:30] David: They can just text that they have multiple work orders. It understands what work order it's going to. If it's not quite sure, I would ask them, Hey, is this question about this work order? And they say, yeah. And so there's not like, again, codes and links and things that they have to do. It has to be seamless if they're working with a person. [00:19:46] David: So yeah, text message is massive. Email is second, and then phone is third for sure.  [00:19:51] Jason: Got it. So is your AI system calling people yet or you or telling the property manager to make the phone call?  [00:19:58] David: Yeah. People are okay with. If they're calling in like our new front desk agent, which if a person calls in and they want to get information about a listing or if they want to get information about a work order or something like that, or, you know, they're okay with getting that type of information. [00:20:13] David: Yeah. But they are, it is very clear that they are not okay with AI calling them when they're asking for an update on a work order like that. Like that line in the sand very clear. Yeah. And so we have people on on the team. That are constantly monitoring into ai, giving feedback, hitting improvement. [00:20:31] David: I want everybody to know there is not a work order that is taking place that is not touched by a human at least twice.  [00:20:38] Jason: Okay.  [00:20:39] David: Okay. Right.  [00:20:40] Jason: So there's a little, there's some oversight there. There there's, you're watching this, there are humans involved  [00:20:45] David: And then the ai will when it hits certain fail points, right? [00:20:51] David: It then escalates those things up to what we call the human in the loop, right? So there's an AI assistant, we there's people now that we're training a whole new generation of people that are no longer going to be maintenance coordinators. They're AI assistants now, right? And so when the AI says, Hey, this work order is not going down the path that I think it should go to be successful. [00:21:12] David: I'm escalating this up to a human, and so now as a property manager, not only am I getting this AI agent workflow that's standardizing the empathy and the workflows and all the stuff that we talked about in the communications, I also now get a fractional employee that when the AI says, Hey, I need help, I already have an employee that it can reach out to that can make that phone call or call the vendor. [00:21:36] David: But it's also monitoring the AI for me on top of it. So yes, there is, and that's one of the big thing that separates us apart is that the platform comes with what we call a human in the loop, an expert in the loop and so we're training the first generation of AI assistants in the property management industry. [00:21:55] David: Yep.  [00:21:56] Jason: Got it. So the AI maintenance coordinator. Has human assistance. Yep. Underneath it.  [00:22:02] David: And before it was the other way around where Yeah. The AI was assisting the human right. And now the humans are assisting the ai. That's what's happened in the last...  [00:22:11] Jason: that may be the future of all of our roles. [00:22:12] Jason: So,  [00:22:13] David: If you're not reading articles and studying up on this I think that's going to catch you by surprise pretty quickly. Yeah. Learn how to write prompts. I'll tell everybody right now. Yes.  [00:22:21] Jason: Yeah. Interesting. So, now what about this, you know, there's the uncanny, you know, sort of stage where people get a little bit nervous about AI and what do they call it? The uncanny valley or something like this, or right where it gets, it's so close to human that it becomes creepy. And there's some people that have fear about this, that are concerned. You're going to have a lot of late, you know, adopters that are like resistant. "I'll never do ai." [00:22:49] Jason: What would you say to somebody when you get on a sales call and they're like, well, I'm really nervous about this AI stuff, you know, and they just, they don't get it.  [00:22:57] David: Yeah.  [00:22:58] Jason: I'm sure there's people listening right now. They're like, oh man, AI is going to kill us all and it's going to take over the world and it's going to take our jobs. [00:23:05] Jason: And they think it's evil.  [00:23:06] David: Yeah. Yeah. I, and you know, I really want to hear that fear and I want to like, again, have empathy towards that. 'cause I do understand that fear of change causes people to get... Change in general. Yes. Right. It's like, whoa, I like everything the way it's going to be. Right. And we are historically in one of those phases of like, you know, the industrial revolution, the renaissance, like the automobile from horse. [00:23:34] David: Like, this is what is taking place. This is, this will be written down in history. It's massive change. It's a massive change. Massive. So what I would say to them, and not to, not from a way of fear. But to inspire them is there are a lot of hungry entrepreneurs out there that are embracing this head on. [00:23:57] David: Yeah. That are pushing the boundaries and the limits to be able to bring insights and customer service to their clients at a much higher level. And if you want to compete in this new AI economy. I would definitely encourage you to understand and get in and start investing in yourself now. But understand that investing in AI means having some pain threshold. [00:24:21] David: Like you got to get in, like you, you need to be able to give the feedback. You need to understand that if it falls short, do you have to be able to give it the time and the energy and the reward and the payoff of what I'm seeing for property managers who've embraced that when they're sitting there and they're going, I don't touch maintenance at all anymore. Yeah, it's wild. Right? And those are the people that in the beginning of this relationship, and there's a few that come to my head, are the ones that were sending me emails constantly saying, David, this is failing me. I believe in this, but this is failing me. And as my technology partner, I know that you're going to help us get this better. [00:24:58] David: And there is, you know, I have this word down that struggle equals great con conversation, right? Like, and so they had a struggle and that opened up a great conversation and because of that, their technology and the technology is getting better. So yeah, I think that from a personal point of view in this industry, one thing that I want to solve with AI is I think that we can all say that over the past 15 years, we've probably yelled at a lot of vendors or yelled at a lot of VAs or yelled at a lot of people. Let's start yelling at the ai. And then hopefully that the AI will actually eliminate the need for us to ever have to yell at anybody again because it knows us. [00:25:36] David: Yeah. It never fails us.  [00:25:38] Jason: You know? It really is amazing. I mean, your company is creating freedom for the business owner from being involved in maintenance. Yeah. Really?  [00:25:46] David: Yeah.  [00:25:47] Jason: And it just, and they get used to that pretty quickly. Like maintenance is just running and they're like, yeah. It frees up so much head space for them to focus on growth. [00:25:56] Jason: It gives them a whole bunch of like just greater capacity. Yeah. So they feel like, yeah, we could handle adding any number of doors now and we know we can still fulfill and do a good job.  [00:26:07] David: Yeah. Fixed cost scaling. Right? That's a term that we came up with is now that you know that I have a price per door that will cover all my maintenance. So if I went in and brought on 75 doors, I know that I don't have to go out and hire another employee. The system just grows with it and I know exactly what my margin is for all those doors. Right. And as we know previous, before fixed cost scaling a property managers is like, I have enough people. [00:26:32] David: I don't have enough people. Someone quit, someone didn't quit. My profit margins are good. My profit margins are bad. Yeah. And now with these AI tools. You know, you have your front desk employee, you have your maintenance coordinator, you have these fixed cost scales, and now somebody calls you up and says, Hey, I want you to take on 25 doors, and you're like, I have the resource resources for maintenance, which is, we know is 80% of the workload already. I don't have to go out and hire another maintenance coordinator 'cause the system just grows with me, which is cool.  [00:27:00] Jason: So one of the things you shared at DoorGrow Live and you're our top sponsor for the upcoming... Can't wait for DoorGrow Live, can't wait to, so we're really excited to have you back so. [00:27:10] Jason: Everybody make sure you're at DoorGrow Live if you want. Our theme this year is innovating the future of property management. And we're bringing, we're going to be showcasing, innovating pricing structures that are different than how property managers have typically historically priced, that allow you to lower your operational costs and close more deals more easily at a higher price point. [00:27:30] Jason: We're, we'll be showcasing a three tier hybrid pricing model that we've innovated here at DoorGrow, and we've got clients using it. It's been a game changer. We're going to be sharing other cool things about the future hiring systems, et cetera. Right. So you guys will also be there showcasing the future. [00:27:46] Jason: One of the things you shared previously that really kind of struck me as you showed, you did some research and you showed the typical cost. Per unit that most companies had just to cover and deal with maintenance. Yeah. And and then what you were able to get it down to.  [00:28:03] David: Yeah.  [00:28:04] Jason: And that alone was just like a bit of a mind blowing. [00:28:07] Jason: Could you just share a little bit of numbers here?  [00:28:09] David: Yeah. So one of the first things that we had to do when we started way back in the day is figure out well. Like, like what's the impact of AI going to be us from like a cost perspective, right? Is it a huge change? And so we went out on a big survey mission and we were surveying property managers and asking them, what's your cost per door for managing maintenance? [00:28:30] David: How much do you spend every door to manage maintenance? Now the first thing is less than 1% of property managers knew what that cost was. Sure.  [00:28:37] Jason: Oh, sure. Right. Because, but then they got to figure out, oh, we got a maintenance coordinator and we've got these people doing phone calls and they cost this, and yeah, it's complicated. [00:28:45] David: It's complicated. So we built a calculator. Okay. And then people could start adding in that information out into the calculator, and the average person was around $13 and 50 cents a door.  [00:28:56] Jason: Okay. Okay.  [00:28:57] David: Wow. Right, right. So that was where the average person was, somewhere in the low twenties. Yeah. [00:29:01] David: And others were actually pretty good. Like, I'd say like, you know, some of the good ones that we saw were maybe around like, you know, 10, $11 a door or something along that line.  [00:29:09] Jason: They probably had a large portfolio would be my guess.  [00:29:12] David: Yeah. And also I think a lot of it's just like, you know, I don't know if they were still accounting for all their software and everything that they had. [00:29:19] David: Maybe they're not factoring everything. Yeah. No, I think if we really dug in, it'd be different. So now we know that, you know, the base package of what people are getting in. The average cost of what people are paying for 24 7 services that's emergencies around the clock is about $7 and 50 cents a door, right? [00:29:37] David: So right off the bat in AI's first swing, it said we cut the cost in half. Yeah. Okay. Right. So 50% reduction. I mean, to me as an owner, a 50% reduction in cost. That's like. You know, alarms and celebration going off, you know? For sure. And then, yeah.  [00:29:55] Jason: And that's, if everything just stayed the same, like it was still the same level of quality, cutting in half would be a solid win right there. [00:30:03] Jason: Yeah.  [00:30:03] David: Yeah. That's just like status quo stuff. And now what, with the release of the new Vendoroo product that, that's actually being announced here today. The email's going out to all of our existing clients of all the new features that are coming out now, we're starting to see that. You know that quality is now increasing to where if you were to go out and hire that person, you may have to be spending, you know, 55,000 or $65,000 a year. [00:30:29] David: Right? So now it's like saying, okay, if we can get as good as what these people are using for their VAs right, and we know what that cost is, and they're saying that's, you know, that's what their factors is. Well, what happens in the next six to 12 months when this is a seasoned person that you would've to pay $85,000 a year to? [00:30:45] David: Right. Yeah. And right, because they have knowledge of. Estimates and knowledge of vendor routing and knowledge of, you know, it can handle...  [00:30:53] Jason: you've invested so much time into them, so much attention. They know your properties and know your portfolio. They know the vendors. Like you've invested so much into this person that now they sort of have you by the balls so that they're like, Hey, I want 80 k or I walk.  [00:31:06] David: Yeah.  [00:31:06] Jason: You're like, you've got to come up with it.  [00:31:08] David: Yeah.  [00:31:09] Jason: Right. You've got to do it.  [00:31:10] David: Yeah.  [00:31:10] Jason: And you know, because that's not easy to create. And a lot of people, in order to have a good maintenance coordinator, they need a veteran of the industry. Veteran of industry. [00:31:19] Jason: They need somebody that's been doing this a long time.  [00:31:21] David: Yeah.  [00:31:22] Jason: And that's really hard to find.  [00:31:24] David: Yes. It's extremely hard to find as we know. One of the things that I think that we're doing for this industry is we're actually preserving knowledge that I don't think is necessary getting passed down. [00:31:33] David: Yeah. You know, there's a lot less people that I think are as handy as they once were in the Americas and so we have a lot of that knowledge. Like, you know, we know that the average age of an electrician is in the sixties, the average age of a plumber's in the sixties. And these guys, you know, they have wealth of knowledge that it can troubleshoot anything that's going on in a house. [00:31:54] David: And so to be able to try to preserve some of that, so maybe if a person does come in, you know, maybe there's some knowledge sharing along the lines. But let's take it even in another step forward Jason that in the future, you know, the AI is going to know the location of the hot water tank in that house. [00:32:10] David: It's going to then add it automatically to the system, like. It's going to know more knowledge than they will because it's going to have maps of every single property that's all currently sitting inside of, you know, that maintenance coordinator's head, right? And so it's going to, it's going to actually know more than them, you know. [00:32:26] Jason: Yeah. That's wild. Yeah, it is. Absolutely. It's the future. Cool. Well, you're rolling out a bunch of new features. You're announcing these today. You've told me a little bit, but why don't you tell the listeners what's changing, what's new, what innovations have come out? What are you guys launching? [00:32:41] David: Yeah. Exciting. Yeah. So, the biggest one I think is, which is the most exciting is, is Resiroo, which is the first one that actually handles all the communications with the resident and does the triage and troubleshooting. First one of what are you talking about? So we have our products. [00:32:57] David: So you have these AI tools, right? These agents. Right.  [00:33:00] Jason: And so, you know, every, so think of them like different sort of people?  [00:33:04] David: Skill sets. Yeah. Different person. Okay. Exactly. And so that's when you come and see our display at the NARPM conference, you'll actually will see these five agents kind of in their work desk and in their environments, kind of cool. [00:33:15] David: Okay. Able to see them right. So the coolest part about that one is we're doing a major product you know, update on that for not only the knowledge base, but we're actually turning that over to the company. We were talking about this a little bit before, and now they own their own AI agent and they can customize it into how they want it to ask questions or the type of questions and the mindsets when it's triaging stuff. [00:33:41] David: Triaging work orders for their portfolio. Like super cool. So fully customizable to your company, right?  [00:33:49] Jason: So now sometimes the more humans get involved, the more they mess stuff up.  [00:33:54] David: Yes. We make sure they don't mess it up. So everyone's going to learn how to write prompts and they'll submit it into us. [00:33:59] David: And we have a great team of AI engineers that when that knowledge base is written or what they're doing. We will ensure that it is put in so that it actually produces the desire outcome, right? Yeah. Yeah. So that's a very exciting one. The second one that I'm that I think is so cool, do you know that only 10% of all estimates get approved by the owner without one or multiple questions? [00:34:23] David: Because owners really struggle with trust when it comes to estimates. Like 10%. Like, that's a really bad number, I felt as the industry that owners only believe us one out of 10 times. Like that's the way I took that. Yeah. Right. And so, Owneroo is what I coined inside, is the estimate of the future. [00:34:41] David: That really was looking in understanding like what was, what questions was the owner asking when they were rejecting a bid that that we could proactively ask the answer for them to help guide them to understanding the value in this estimate that they're looking at in historical context of the property. [00:35:00] David: How many other people have experienced this issue? Like, like there's a whole bunch of factors that should go into an estimate and an estimate should no longer be like, here's a cost from Frank. Right? Like, like that was like, like that was...  [00:35:14] Jason: here's what Frank said it is. Yeah. Like that was like from the 1940s. [00:35:17] Jason: That's good. How do I trust that?  [00:35:18] David: How do I trust that? That was from the forties and we're still...  [00:35:21] Jason: how much went into this decision? Was this just out of the blue, like pulled out of your ass or is this like legit?  [00:35:27] David: Yeah. Yeah. What's the, you know, we live in a data-driven world, so what's the intellect behind this estimate? [00:35:33] David: And so I'm really excited about Owneroo, which is going to be the new standard for the way the estimates are created. We have the front desk agent which is coming out. So, that one is going to handle phone calls that are coming in, be able to talk about available listings, actual general questions about leases route phone calls over to property managers for you. [00:35:54] David: So again. Very human-like interaction, great AI voice. Actually. We feel it's going to be the best in the industry. So a person's calling in, just like they're calling your office able to handle all those front desk things. We, we have the PM chat, which is now the employee which is fully integrated into all of your systems. [00:36:14] David: It's in Slack. That's your employee that you get to talk to. We believe that if you're going to hire somebody, they should be inside of your communication channels. You have the Google Chrome extension that it's on right inside your AppFolio or your buildium or your Rentvine software that you can ask and talk to it. [00:36:31] David: So, yeah, so we have a lot of exciting products that have come out. And then of course the backbone of all of them in the middle is Vendoroo, which handles all the scheduling, all the communications. You know, a resident asks for an update, responds to them, an owner asks for an update, it responds to them. [00:36:48] David: And you know, it handles actually the body of the work order. So you have those five tools, we believe are what the property management industry said. If you are going to give me an employee, this is what the employee has to be. This is what makes up that employee. So we say that these tools, these agents were actually built by the property management industry. [00:37:08] David: And that excites me because if you're not building AI tools from working with your partners, from being on the ground floor with them and using the data and building tools based upon the data and their pain points and their failures, buyer beware. If somebody's coming to you and saying, Hey, we figured this all out in the lab. [00:37:25] David: Come use it. Yeah. Right. Buyer beware.  [00:37:29] Jason: Yeah. So you guys connect with Slack. They can communicate through Slack, but it slack's a paid tool. Have you guys considered Telegram? I love Telegram Messenger.  [00:37:37] Jason: Alright. Could you do that? Write it down. Telegram Messenger is like the iMessage tool that works on every device. [00:37:44] Jason: It's free. It's one of the most secure, it's not owned or controlled by Facebook. Like, WhatsApp, like, yeah. But WhatsApp might be a close second, but we use Telegram internally, so I love Telegram.  [00:37:58] David: We'll definitely take that into, into consideration for sure. Yeah, check it  [00:38:02] Jason: out. Because I, what I love is the voice message feature and I can just listen to my team and others at like high speed, but internal communications and it's free for everybody, which is great. [00:38:12] Jason: So, yeah.  [00:38:13] David: Yeah. I think a lot, for a lot of people it was like you know, who was Vendoroo in the beginning and Vendoroo was like the team of like people that were trying to figure out like how is AI going to work in this industry? [00:38:26] David: How is it going to solve the needs of our property management partners? And this is why I say to everybody, if you thought about Vendoroo, if you came in and the experience wasn't great with Vendoroo, if you're one of our existing clients that has been with us and you're and you're still moving forward, and we thank you so much for your dedication to this, the Vendoroo product, everything that we've done, everything that we worked at is being showcased at the NARPM broker owner. The email's going out today. This is who Vendoroo is. We are a team that is a technology partner for the property management industry that is helping building meaningful AI tools, specifically by demand, by our industry to help us show value and to preserve this great industry. [00:39:09] David: For the future in this new AI economy, right? Like we need to step up. We have clients that are adding doors left and right because they're showing their clients that they use an AI maintenance system and their clients are like, this is what I expect from a property management in this community. [00:39:24] David: Right? And again, Owneroo, that estimate, we believe that in the future. Like, like owners are going to say like, I'm not approving an estimate unless it's like the estimate of the future, right? Like, like that's the new standard. So you got to know what the new standards are and you got to get technology that are going to help you compete with those new standards that will be in your community and are will be in your community in the next week, the next two weeks. [00:39:46] David: And definitely some really cool products in the next six months.  [00:39:49] Jason: All right. Well, yeah, I'm really excited to see what you guys have been able to create so far. So yeah, it's pretty awesome. Yeah. All right. Well David, it's been awesome having you on the show. Sounds like you guys are really innovating the future. Everybody come to DoorGrow Live. David, are you going to be at that one? I will be there. All right, so you can come meet David in person. [00:40:08] Jason: We've got some amazing people that are going to be at this. We've got technology people. There's a gentleman there, one of the vendors they created another really cool tool, but he had a hundred million dollars exit, you know, in a previous business, like there's really amazing entrepreneurs and people at this event, so come to DoorGrow Live, get your tickets, and if you do, we have just decided that we're going to give out to anybody that registers. [00:40:34] Jason: You can pick from one of our free bonuses that are well worth the price of the ticket. Or coming or anything in and of itself, including our pricing secrets training that goes over a three tier hybrid pricing model or our sales secrets training, which goes over how we're helping property managers crush it and closing more deals more easily at a higher price point. [00:40:55] Jason: And reputation secrets, which are helping our clients get way more positive reviews by leveraging the psychology and the law of reciprocity and getting the majority of their tenants in order to give them positive feedback online. Maybe some others. So you'll be able to pick from these bonuses one of these that you might like and that's our free, most incredible free gift ever that we'll give to each person that registers for DoorGrow Live. [00:41:19] Jason: So.  [00:41:20] David: Cool. Awesome man. Always great to see you. Looking forward to seeing you at DoorGrow Live and love that you guys are working on pricing because AI is going to make people think different about pricing. It's going to be way more efficient, so you guys are ahead of the curve on that. Great job, Jason. [00:41:33] Jason: Awesome. All right, so how can they check out Vendoroo, David?  [00:41:36] David: Just visit, Vendoroo.ai, go to the website, request a demo with one of our great sales reps, and yeah they'd love to help you out. See all the new products, see how far it's come. And again, we thank everybody from the bottom of our hearts for all their effort, people who've tried us out. [00:41:52] David: Come back and see what you built and yeah. Come check us out at Vendoroo.  [00:41:57] Jason: Got it. Go check out Vendoroo, it's vendor. If you know how to spell that, V-E-N-D-O-R-O-O dot A-I, go check it out. All right? And if you're a property management entrepreneur, you want to add doors, you want to make your business scalable, you want to get out of the day to day, you want to increase the capacity so your company could easily handle another 200 plus doors without having to make any significant systems changes, reach out to us at DoorGrow. We will help you figure it out. So until next time to our mutual growth. Bye everyone. 

For Episode 424, Jon and Brendan head to Mills Market in Mills 50 to check out a Cowboy Curry pop-up and some other Michelin-rated food stalls while they're at it. This week's topics include the kickoff to Florida Film Festival, the closing of downtown Orlando's only movie theater, the sale of White Wolf Cafe, Bar Rescue working over the Game Room venue, and the death of Westgate's David Siegel. This week's episode was sponsored by Enzian Theater and JustCallMoe.com. Tune in to Bungalower and The Bus on Real Radio 104.1 FM every Friday at 8 p.m. or catch the podcast to stay in touch with all of the latest headlines, new restaurants, and best-bet events to attend this week.

This week we welcome the hilarious Mamrie Hart to Camp Counselors, and we cover it all! From being snubbed as a judge at the World's Ugliest Dog Competition to meeting her fiancé while working as a real-life summer camp counselor, Mamrie is bringing stories that are equal parts wild and freakin hilarious. We also dive into her iconic summer camp movie Camp Takota, and the time she went undercover on the show Bar Rescue. We're talking caviar slander, Zachariah's stressful car rental ordeal, the luxury of finding floating objects in your beverage, and so much more! Get your copy of Mamrie's cookbook All I Think About Is Food: allithinkaboutisfood.comAnd Listen to Mamrie's podcast with Grace Helbig "This Might Get Weird" wherever you listen to podcasts!Want BONUS CONTENT? Join our PATREON!Sponsors:➜ This episode is sponsored in-part by Boll & Branch Annual Spring Event. For a limited time get 20% off site-wide at bollandbranch.com/camp see site for details.➜ This episode is sponsored in-part by Liquid I.V. Go to Liquidiv.com and use code CAMP to get 20% off your first order.➜ This episode is sponsored by Progressive Insurance. See if you can save on insurance at Progressive.comSources:➜ Türkiye Today Newsroom. “‘Uncle Adem' Meets up with ‘Yaren Stork' for 14th Time.” Türkiye Today, 15 Mar. 2025.➜ Lori Dorn. “Accommodating Chicken Hatches and Raises an Abandoned Peacock as Her Own.” Laughing Squid, 10 Feb. 2025.Camp Songs:Spotify PlaylistYouTube PlaylistSammich's Secret MixtapeSocial Media:Camp Counselors TikTokCamp Counselors InstagramCamp Counselors FacebookCamp Counselors TwitterSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Kyle Harris has spent the last decade turning social media into a business growth engine. His journey started in the early days of digital marketing, building a strong following on Twitter and becoming a standout on Stickam, a live-streaming platform where he hosted a weekly show for nearly 1,000 engaged viewers. That ability to capture attention and create community set the foundation for what came next.In 2013, he moved to Las Vegas and quickly tapped into the rise of Vine, growing a large audience and recognizing the power of influencer marketing before most brands caught on. By 2014, he became Social Media Director at the Stratosphere Hotel, where he launched the hotel's first influencer campaign—leveraging his Vine network to create buzz and drive engagement. He also introduced live streaming as a marketing tool, broadcasting the hotel's SkyJump experience via Periscope, long before live video became mainstream.His career expanded across industries, refining his expertise in strategy, content, and analytics. That led him to work with Bar Rescue's Jon Taffer, where he helped scale Taffer's digital presence, facilitated his connection with Gary Vaynerchuk for one of The Ask Gary Vee Show's highest-performing episodes, and developed a crossover campaign between Bar Rescue and SHOWTIME's Shameless—a collaboration that earned a Shorty Award nomination.

Jon Taffer is a guy who is not afraid to get in the weeds, in the grease traps and in the mouse droppings to squeeze the success out of bars and restaurants on the verge of collapse. And he's not afraid to raise his voice while doing it. Jon is the executive producer and star of Paramount Network's “Bar Rescue,” and he sat down with host Dan Bova to share his career journey, his advice to entrepreneurs in all industries, and to give us the mental picture of a truly horrfying bar kitchen that may make you never want to eat anything ever again.

Today, I interview Jon Taffer.  He's the Gordon Ramsay of the bar industry, a world-renowned business mogul, and the tough-love expert who has rescued 600+ bars and clubs from the brink of failure. You know him from Bar Rescue, where he takes struggling businesses and flips them into thriving, money-making machines. His name? Jon Taffer!

Admirals VP/Ticket Sales John Bitter joins Aaron as they discuss their experience of being Recon Spies on the TV show "Bar Rescue". Also, we name the Admirals Three Stars of the Week.

Jon Taffer is on Celebrity Jobber with Jeff Zito this week. What type of work would Jon Taffer be doing if it weren't for the Paramount Network reality show Bar Rescue? Many celebrities will tell you that if not for that one lucky break or meeting, they would be working as a “Party Clown” like Hugh Jackman, or washing dishes like The Rock. They may have been just a jobber. Thanks for listening, please rate, review, and subscribe to the Celebrity Jobber with Jeff Zito wherever you pod.

John & Heidi share funny stories of people doing weird things... plus we continue our segment #AsSeenOnTV as John chats with Jon Taffer - Bar RescueLearn more about our radio program, podcast & blog at www.JohnAndHeidiShow.com

In todays "Crazy Crime of Passion" story DCS tells how Robert Lee Yates Jr unalived over 20 different women. Plus DCS talks bathroom etiquette and Dana and Anthony being on Bar Rescue. 

The BanterThe Guys talk about the serious issue of migrant farm workers (yes, back in 2011) and who will pick the food if we don't let them do it.The ConversationThe Restaurant Guys meet with Jon Taffer after his first season of the hit show Bar Rescue. He shares how he came to this line of work and they all swap crazy restaurant consulting stories.The Inside TrackThe Restaurant Guys and Jon dig deep into how to attract and maintain a client base and what keeps folks coming back.“I don't believe guys that we're in a restaurant business. I don't believe we're in a bar business. I don't believe we're in a product business…I bet you guys will agree with me on this cause you obviously get it. That cook in the kitchen isn't making an entree. He's making a reaction. He's achieving it through the entree.  I suggest that the plate of food isn't a product at all, it's just a vehicle. The product is the reaction,” Jon Taffer on The Restaurant Guys Podcast 2011 BioAfter decades of experience bartending and running nightclubs, Jon Taffer starred on the television show Bar Rescue for over 200 episodes. He owns Taffer's Tavern in Georgia.He is a New York Times best-selling author of Don't Bullsh*t Yourself and authored several books and ebooks.  His latest creation is Taffer's Browned Butter Bourbon. InfoJon Tafferhttps://jontaffer.com/Bar Rescuehttps://www.youtube.com/c/BarRescueFriday, March 14 is the first Restaurant Guys LIVE with Chef Rocco DiSpirito at the NBPAC in New Brunswick, NJ (next to The Guys' restaurants!)Restaurant Guys' Regulars get a discount code for VIP tickets. Become on today!https://www.buzzsprout.com/2401692/subscribeGet tickets here.https://secure.nbpac.org/rocco-dispirito/22947 Our Sponsors The Heldrich Hotel & Conference Centerhttps://www.theheldrich.com/ Magyar Bankhttps://www.magbank.com/ Withum Accountinghttps://www.withum.com/ Our Places Stage Left Steakhttps://www.stageleft.com/ Catherine Lombardi Restauranthttps://www.catherinelombardi.com/ Stage Left Wineshophttps://www.stageleftwineshop.com/ To hear more about food, wine and the finer things in life:https://www.instagram.com/restaurantguyspodcast/https://www.facebook.com/restaurantguysReach Out to The Guys!TheGuys@restaurantguyspodcast.com**Become a Restaurant Guys Regular and get two bonus episodes per month, bonus content and Regulars Only events.**Click Below! https://www.buzzsprout.com/2401692/subscribe

Neil Witte has literally written the book (or manual) on draft beer. Between his years at Boulevard/Duvel to the Cicerone Program and his own company, Craft Quality Solutions he knows how to design and manage proper draft systems. The guys welcome Neil on to talk about beer education, proper draft systems and his appearance on Bar Rescue. Get coffee delivered to your door with Trade. Follow United We Drink on their social media channels. Twitter Instagram Facebook

In Episode 135 of the All Bad Podcast, Enrique and Philly dive into a jam-packed October recap, sharing their Halloween plans and favorite costumes from this season. They bring fans up to speed on the latest in movie news, including a new Alien: Romulus sequel in development along with two Predator films, plus some exciting casting buzz around Chris Hemsworth, who's in talks to play Prince Charming. Marvel fans might be disappointed to hear that Blade is indefinitely delayed, but there's other big news to soften the blow. Tom Holland and Matt Damon are teaming up for Christopher Nolan's next project, while remakes and adaptations are in the works for classics like Carrie, Harry Potter, and American Psycho. Aaron Pierre will be joining the DCEU as John Stewart in the upcoming Green Lantern, and a new chapter of the Princess Diaries is on the horizon.In their “What Did You Watch?” segment, Enrique shares his thoughts on spooky favorites like The Sixth Sense, Long Legs, Hereditary, and the latest Alien Romulus. Philly weighs in with his own lineup, including Maxxxine, I Know What You Did Last Summer, Brothers, and Bar Rescue. From Halloween fun to the latest in film, this episode has everything you need to wrap up October on a high note!

Tyson and Sean talk about Bar Rescue, the reality television show aimed at renovating and turning around failing.  What did Tyson think of Jon Taffer?

I've known New York (well, Long Island) native Chris for over two decades, since we met at a flair bartending contest in the Cayman Islands, and he's maintained his rep as a flair bartender while becoming an accomplished mixologist as well, getting sober, winning Diageo World Class USA in 2017, crafting the Via Carota range of bottled cocktails and  - just now - founding Continuous Beverage Solutions AND all this while still holding down regular bar shifts at i Sodi here in Manhattan. We sat down - over a St. Agrestis Phony Espresso Negroni, in my case, 'cos it's Sober October - to talk about the old flair days, making the switch from flair to mixology, getting on the Bar Rescue train early, why cocktails should have abv % on menus, and his new firm Continuous Beverage Solutions which helps bars, companies and individuals ensure everyone - whether drinking full-fat, low-alc or zero-proof - has a seat at the bar.Oh, and a looot more, enjoy...Chris on IG: https://www.instagram.com/chriscard0ne/?hl=enContinuous Beverage Solutions on IG: http://instagram.com/continuousbevContinuous Beverage Solutions on FB: https://www.facebook.com/continuousbev/ Get in touch with Duff!Podcast business enquiries: consulting@liquidsolutions.org (PR friends: we're only interested in having your client on if they can talk for a couple of hours about OTHER things than their prepared speaking points or their new thing, whatever that is, for a few hours. They need to be able to hang. Oh, plus we don't edit, and we won't supply prepared or sample questions, or listener or “reach” stats, either.) Retain Philip's consulting firm, Liquid Solutions, specialised in on-trade engagement & education, liquor brand creation and repositioning: philip@liquidsolutions.orgPhilip on Instagram: https://www.instagram.com/philipsduff/ Philip on Facebook: Philip Duff Philip on X/Twitter: Philip Duff (@philipduff) / Twitter Philip on LinkedIn: linkedin.com Old Duff Genever on Instagram: Old Duff Genever (@oldduffgenever) • Instagram photos and videos Old Duff Genever on Facebook: facebook.com Old Duff Genever on X/Twitter: ...

David, Sue and Kendra talked with Jon Taffer, star of BAR RESCUE and founder of Taffers Browned Butter Bourbon. You can meet Jon and get a bottle of his delicious bourbon TONIGHT @ 5pm, Billy's Liquors (760 Brockton Avenue in Abington).

(00:00) Zolak and Bertrand kick off the second hour welcoming host of ‘Bar Rescue' Jon Taffer into the studio. (15:56) The guys get right back to it with Jerod Mayo's press conference as the Patriots gear up for their week 5 matchup against the Miami Dolphins. (29:29) The crew jumps back in touching on how Rhamondre Stevenson could be benched for Antonio Gibson.  (35:48) Zolak and Bertrand close out the second hour with calls and reactions to everything from the past 2 hours.

Jon Taffer Drops By With Tales From "Bar Rescue" (+ His Signature Bourbon). Listen Live anytime  on the free iHeartradio app. 

After all this talk about jarring sauce we decided to go right to the expert... Chef Jason Santos (star of Bar Rescue/owner of Citrus & Salt, Nash Bar and Buttermilk & Bourdon) about how to properly jar your own sauce and keep it on the shelf.

Chelsea And James stop embracing excuses and start embracing solutions with this very special, very haunted episode of Bar Rescue. WATCH OUR PROOF OF CONCEPT FOR OUR MOVIE, “Pre-Game”: https://youtu.be/o__XhcFS5Nc Get the Full Podcast RSS Feed! ► https://cms.megaphone.fm/channel/deadmea Dead Meat on Social Media: Twitter ► https://twitter.com/deadmeatjames Instagram ► http://instagram.com/deadmeatjames Tiktok ► https://www.tiktok.com/@deadmeatjames Facebook ► https://www.facebook.com/deadmeatjames Reddit ► https://www.reddit.com/r/deadmeatjames/ Discord ► https://discord.gg/deadmeat Chelsea Rebecca on Social Media: Twitter ► https://twitter.com/carebecc Instagram ► http://instagram.com/carebecc James A. Janisse on Social Media: Twitter ► https://twitter.com/jamesajanisse Instagram ► http://instagram.com/jamesajanisse Practical Folks (James and Chelsea's other channel): https://www.youtube.com/practicalfolks MUSIC!! "U Make Me Feel" by MK2

Value. Regulations. An upcoming presidential election season. The restaurant sector is being pressured on all sides by challenges. Jon Taffer, star of “Bar Rescue” and industry maven, returns to QSR Uncut for the third time to discuss all of it, including how his growing concept Taffer's Tavern is charting a fresh path, and how the world of dining out continues to change.

From Craig's List to Bar Rescue and his own spirits brand, Carlos Ruiz of @cocktailsbyc has had a wild journey in the hospitality world. We talk cocktails, social media tips and how he created a totally unique liqueur based on his Peruvian heritage.

Welcome to Friday! Get ready for some heat as temps continue to rise into the 90's over the next few days. We let you know what's in theaters this weekend if you prefer to stay inside with the delightful air conditioning, and we also got Doc's "Racing Report" thanks to County Materials in Holmen. The cost of tuition at UW-Madison is already high, and the regents are attempting to keep costs down by asking the governor for some more money. Congrats to pommel horse stud, Stephen Nedoroscik, who is going to be on the next season of "Dancing With The Stars"! Today is "Find Your Inner Nerd Day", and it's also "National Cuban Sandwich Day", and "National Sponge Cake Day" Talked about a woman who gave birth on the side of the highway, and the husband lost his wedding ring while helping to deliver the baby, but was able to go back & find it with the help of a metal detector! Funny story about a bunch of businesses in North Carolina that are having a "war of words" on their business signs. ICYMI, Sports Illustrated has picked the Detroit Lions to be this year's Super Bowl winner…but fear not, because they've only been correct ONCE in the last 23 seasons. One of Brian's favorite shows, "Bar Rescue", is filming in Kenosha this week and he's hoping they come to the Coulee Region so he can be on the recon team During today's "Bad News with Happy Music", we had stories about a woman suing Verizon after they gave her info to a stalker, a Marine Veteran who wrote a book about the Capitol riots, an apartment complex that billed a dead woman for breaking her lease, a new trend amongst influencers at airports, a way to blur your property on Google Maps, a guy who tried to use a bike lock to keep people inside a Starbucks, a toddler who got served alcohol instead of apple juice, a woman who killed a cat & ate it, and a guy who made a casting couch diorama. See omnystudio.com/listener for privacy information.

Nicole and Sam reminisce about some of the great TV talk shows of the 90s and Bar Rescue, go over the controversy around Ballerina Farm, talk about how to show your love in front of your children, and the insane scam that Nicole fell for.

On this one we talk about Bar Rescue, our expectations for the next season, who would win a seven game series between the 2009/10 Canucks at the 2023/24 Canucks, a cool new website, Stefan getting banned from LiveJasmine, and we introduce a new gameshow! Presented by DraftKings - Use Promo Code THPN at sign up at https://www.draftkings.com/ for exclusive offers! The Hockey Podcast Network - @hockeypodnet Gambling problem? Call 1-800-Gambler or in West Virginia visit www.1800gambler.net In New York, call 8778-HOPENY or text HOPENY (467369). In Connecticut, Help is available for problem gambling call 888-789-7777 or visit ccpg.org. Please play responsibly. On behalf of Boot Hill Casino & Resort (KS). Twenty-one plus age varies by jurisdiction. Bonus bets expire 168 hours after issuance. Deposit and eligibility restrictions apply. See terms and responsible gaming resources at DKNG.co/base

On this one we talk about Bar Rescue, our expectations for the next season, who would win a seven game series between the 2009/10 Canucks at the 2023/24 Canucks, a cool new website, Stefan getting banned from LiveJasmine, and we introduce a new gameshow!Presented by DraftKings - Use Promo Code THPN at sign up at https://www.draftkings.com/ for exclusive offers!The Hockey Podcast Network - @hockeypodnetGambling problem? Call 1-800-Gambler or in West Virginia visit www.1800gambler.net In New York, call 8778-HOPENY or text HOPENY (467369). In Connecticut, Help is available for problem gambling call 888-789-7777 or visit ccpg.org. Please play responsibly. On behalf of Boot Hill Casino & Resort (KS). Twenty-one plus age varies by jurisdiction. Bonus bets expire 168 hours after issuance. Deposit and eligibility restrictions apply. See terms and responsible gaming resources at DKNG.co/base

Adam welcomes commentator Tyrus back to the show as they discuss a variety of issues, including the commonality of prejudice, the obsession with race in our culture and politics, and how journalists are rigging the game instead of just calling balls and strikes like a credible umpire. Next, Adam is joined by television personality Jon Taffer and they talk about the right attitudes for success, Jon's time working his way up at the Troubadour, how the common denominator for failure is excuses, and how Vegas is one of the most hospitable & charitable places to live. For more with Tyrus: ● Watch ‘Maintaining with Tyrus' on Outkick.com, Facebook, X and YouTube. ● TWITTER/X: @planettyrus For more with Jon Taffer: ● Watch ‘Bar Recsue' on the Paramount Network ● http://jontaffer.com ● TWITTER & INSTAGRAM: @jontaffer Thank you for supporting our sponsors: ● http://ForThePeople.com/Adam or Dial #LAW (#529) ● http://OReillyAuto.com/Adam

Cam filmed part 1 of his Bar Rescue episode in Illinois last night + Rainout last night created a doubleheader today

Jon Taffer is celebrating 250 episodes of his hit TV show Bar Rescue. In this episode, he shares how he evolved into the screaming, food-throwing guy you see on TV — and the lessons that any aspiring leader can learn from it. (It won't be what you think!) This episode is sponsored by Okta. The world's Identity company. To learn more, visit

4PM :03 What’s Trending: Washington Democrat convention is doing what it can to protect Bob Ferguson from Mark Mullet. Most of the antisemitic protesters arrested at Columbia had their charges dropped. Judge Judy gave her thoughts on the lawfare against Trump. A Lynnwood man received a hefty fine when he tried to get the perfect photo at Yellowstone National Park. GUEST: Dave Workman (Second Amendment Foundation) reacts to the SCOTUS decision upholding a ban on domestic abusers having firearms. // Big Local: Frustration grows amongst Snohomish County food trucks as a permit backlog is making it harder to do business. The Olympia City Council is considering decriminalizing psychedelic drugs. Marysville School District has been declared financially insolvent by the state. // “Bar Rescue” host has come out in favor of Trump’s proposed ban on taxes on tips. Scientists have uncovered a new dinosaur species in Montana.  

It finally aired last night- Watch Virginia On Bar Rescue With Jon Taffer! Learn more about your ad choices. Visit podcastchoices.com/adchoicesSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

How Did The KVJ Live Show Go? Bar Rescue w/ Virginia, Think Fast, Call Them Out, Test Jbird's Weak Ass Grip, Pizza Hut Buffet Is Back and Two Truths & A Lie! Learn more about your ad choices. Visit podcastchoices.com/adchoicesSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

How Did The KVJ Live Show Go? Bar Rescue w/ Virginia, Think Fast, Call Them Out, Test Jbird's Weak Ass Grip, Pizza Hut Buffet Is Back and Two Truths & A Lie! Learn more about your ad choices. Visit megaphone.fm/adchoices

It finally aired last night- Watch Virginia On Bar Rescue With Jon Taffer! Learn more about your ad choices. Visit megaphone.fm/adchoices

Johnny catches up with BAR RESCUE's Jon Taffer, and then surprises his girlfriend at work with Jon on the phone! 

A drunk Bruce Springsteen jumped behind the bar and bartended at the famed Stone Pony in New Jersey.

Ryan, Shane, Tony, and Craig talk kickers, Post Malone B-Sides, Bar Rescue, and Ryan previews the 2024 Seattle Seahawks! https://cdn.footballabsurdity.com/wp-content/uploads/2024/06/thfantac135.mp3

Ryan, Shane, Tony, and Craig talk kickers, Post Malone B-Sides, Bar Rescue, and Ryan previews the 2024 Seattle Seahawks!

Financial independence by the age of twenty-five?! Today's guest started working and saving money at a very early age, which allowed him to buy the time and freedom to do the things he values most. Whether you're twenty-five or fifty-five, applying some of these simple principles to your own life can propel you toward financial freedom! Welcome back to the BiggerPockets Money podcast! Today, we're chatting with Gabe Bult, a YouTuber, serial entrepreneur, and real estate investor who reached financial independence before his twenty-fifth birthday—all by subscribing to financial minimalism and frugal living. The only thing stopping him from retiring early? Sheer boredom! Instead, Gabe's day typically involves precious time with his daughter, a few hours making YouTube videos, and an afternoon spent enjoying his favorite hobbies and interests. YOU can have this life, too, but not without a little sacrifice, education, and discipline. Fortunately, it only takes a few years of ferocious frugality to get ahead, save for the future, and become “set for life.” And in this episode, Gabe will show you how to do just that! You'll learn how to save your first $25,000 (and what to do with it), live for free with the house hacking strategy, and start a business that allows you to earn more and work less! In This Episode We Cover How Gabe reached financial independence by the age of twenty-five “Financial minimalism” explained (and why it's MUCH easier than you think!) How a few years of frugal living can fast-track your journey to FI Living for FREE with the house hacking investing strategy Starting a business that allows you to earn more and work less And So Much More! Links from the Show BiggerPockets Money Facebook Group Network with Other Investors on The Path to FIRE Through the BiggerPockets Forums Finance Review Guest Onboarding Join BiggerPockets for FREE Mindy on BiggerPockets Scott on BiggePockets Listen to All Your Favorite BiggerPockets Podcasts in One Place Apply to Be a Guest on The Money Show Podcast Talent Search! Find an Investor-Friendly Agent in Your Area Find Investor-Friendly Lenders Property Manager Finder BiggerPockets Money 468 - ‘Bar Rescue' Host Jon Taffer on the “Secret Recipe” for a Successful Business Connect with Gabe on BiggerPockets 00:00 Intro 01:34 What Is Financial Minimalism? 04:38 A Day in the Life with FI 07:30 Gabe's Money Journey 13:06 The Art of Entrepreneurship 16:30 House Hacking 101 24:34 Education & EXTREME Discipline 35:41 Connect with Gabe! 36:01 Become a Financial Minimalist! Check out more resources from this show on BiggerPockets.com and https://www.biggerpockets.com/blog/money-529 Interested in learning more about today's sponsors or becoming a BiggerPockets partner yourself? Email advertise@biggerpockets.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Sup Jon Taffer, get at us man

On the 272nd episode of Big Orange Couch: The 90s Nickelodeon Podcast, Andrew, Joey, and first-time guest, Josh, discuss the year 2011. Topics include books, video games, movies, albums, songs, TV shows, interesting events, and sports. Plus, getting to know Josh, Bar Rescue debate, will Game of Thrones hold up, a Dino Count and UN's Year of..., and so much more!

Hey CX Nation,In this week's episode of The CXChronicles Podcast #225 we  welcomed Mikhail Hutton, Fractional CEO & CXO based in New York City. Mikhail has spent the last 10+ years working in a variety of amazing companies including Humana, Integral Ad Science, Quantcast, Artemis & several VC backed companies helping them think through and execute on their go-to-market (GTM), customer experience & customer success strategies as they scale their business. In this episode, Mikhail and Adrian chat through how he has tackled The Four CX Pillars: Team,  Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.**Episode #225 Highlight Reel:**1. Setting your company's vision & mission early on in the journey toward's growth 2. Regardless of what's in your tech-stack, focusing on internal utilization becomes key 3. Why start-up companies need to match their "tech-needs" to their customer journey? 4. Measuring customer onboarding completion rates to gauge downstream success 5. Setting expectations with customers around how they will arrive to their end goal  Huge thanks to Mikhail for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.Click here to learn more about Mikhail HuttonIf you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today. For our Spotify friends, make sure you are following CXC & leave us a 5 star review so we can find new listeners & members of our community. For our Apple friends, same deal -- follow CXCP and leave us a review and rating letting folks know why you love our customer focused content.  You know what would be even better?Go tell one of your friends or teammates about CXC's content,  our strategic partners (Hubspot, Intercom, Zendesk, Forethought AI, Freshworks, TimeToReply & Ascendr) + they can learn more about our CX/CS/RevOps services & please invite them to join the CX Nation!Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button).Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Beyond the Kitchen Chef Ashish shares some insights from his chef-owner's journey. We jump into our time machine and revisit pivotal moments in chef's career. What advice would a successful chef give to their younger self? In this podcast episode, find out how Chef Ashish handles moments that have shaped his career. From navigating the challenges of the restaurant to shaping his personal life.

In today's episode, I bring on Jon Taffer, a renowned American entrepreneur and TV personality known for transforming failing bars into profitable businesses on "Bar Rescue." We explore the transformative power of reactions in both personal success and business, emphasizing how the absence of reaction equates to stagnation. Jon shares his insights on the critical role of accountability in fostering change and the journey of recognizing and amplifying one's inherent skills and desires. This conversation sheds light on harnessing the strength within to unlock abundance and the profound impact of focusing on the happiness and success of others. Learn more about your ad choices. Visit podcastchoices.com/adchoices

1:25 Florida guy pretending to be Jon Taffer. 3:42 Lady in queens NY arrested for changing the locks on her rental home to remove squatters. 5:43 Lady left her toddler for 10 days while on Vacation. 7:13 Ethiopian Bank getting slammed for 40 million due to ATM glitch. 8:55 Black & Dick Jersey swap. 10:37 Kate Middleton is missing.   Working Perspectives Podcast! WPP News! Show Links: https://www.tiktok.com/@workingppod?lang=en https://www.instagram.com/workingperspectivespodcast/ https://www.facebook.com/workingperspectivespodcast-100884222318497 https://twitter.com/workingppod https://linktr.ee/Workingperspectives   Hosted by:  Matt Lavelle, Steve Cabot, Liam Reese and Justin Richardson. Where's Kate? Princess Middleton's Disappearance Explained (Royal Family Mystery) Is Kate Middleton missing?  The Princess of Wales' recent absence from public events has sparked a frenzy of online speculation.  While some fear the worst, the truth might be a little less dramatic.  We take a deep dive into the facts surrounding Kate's disappearance, explore the rumors swirling around the palace, and explain the official story from Buckingham Palace.  Was there really surgery?  What's the latest on her return?  Join us to separate fact from fiction in this royal mystery!   #KateMiddleton #RoyalFamily #MissingPrincess #RoyalDrama #WhereIsKate #BuckinghamPalace Florida Man Goes Full Taffer: BAR RESCUE Spoof! Ever wondered what would happen if Jon Taffer from Bar Rescue let loose in the Sunshine State? Buckle up, because this Florida man is taking "no excuses" to a hilarious extreme! We hit the streets (with a fake mustache, of course) to see if struggling bars can handle a taste of Taffer's tough love (Florida style).  Expect crazy cocktails, questionable hygiene, and enough yelling to wake the alligators! Is this a recipe for disaster or a hilarious intervention? Watch to find out and don't forget to LIKE & SUBSCRIBE for more wacky Florida adventures!  #BarRescue #FloridaMan #Spoof #FakeJonTaffer Queens Nightmare: Landlord vs. Squatters! (Arrested for Taking Back Her Own Home?) In this unbelievable story, a Queens homeowner faces a squatter situation gone wrong.  Trying to reclaim her RENTAL property, she changes the locks - only to end up in handcuffs!  Is the law on the side of the squatters?  We dive deep into New York tenant rights and see what went down in this shocking case.  Can she get her house back?  WARNING: This video may cause serious frustration with the legal system!  #SquattersRights #Queens #LandlordNightmare #TenantLaws #UnbelievableButTrue Ethiopian Bank Glitches BIG TIME: $40 Million Disappears in ATM Mayhem! Banking Blunder in Ethiopia!  A major Ethiopian bank is facing a massive headache after a technical glitch allowed customers to withdraw millions without a single cent in their accounts.  Reports say the malfunction went unnoticed for hours, leading to a staggering $40 million disappearing into thin air.  Was it a hacker attack or a simple software snafu?  We break down the details of this bizarre banking blunder and explore how the bank is scrambling to recover the lost funds.  Can they get their money back? And who will be held accountable for this multi-million dollar mix-up?   #EthiopianBank #ATMFail #BankingGlitch #MillionsMissing #TechTrouble

A podcast powerful enough to bridge space and time. This week, Jimmy and Larry are going longer than the line to get into our event with Merz b. Schwanen despite a torrential downpour, two extremely interesting and out of place party guests, dusting off the old wings to finesse a young man with some lovely lady listeners, Lawrence recaps the Oscars and reviews Dune: Part 2, tapping back into Bar Rescue and Deadliest Catch, debating the hardest jobs we could reasonable perform, Raising Cane's vs. Carl's Jr., James goes deep with his boys in the Dominican Republic, normies being shocked and appalled at our public-facing martyrdom, you gotta get your ass to Casa de Campo, rolling your own cigs, a frightening development in Zyn technology, whether having a private chef or a ball boy makes you feel like worse of a person, foreseeing the jazz bro jihad, true grail sightings, what it would take for you to cop another man's jawnz straight off his body and much more. For more Throwing Fits, check us out on Patreon: www.patreon.com/throwingfits.

HI gals! Carly's back this week and we're chit chatting! send in questions to secretkeepersclub@gmail.com! Support the show and get $10 off your 1st month of Nutrafol. Head to https://www.nutrafol.com/quiz and enter promo code SECRET This episode is brought to you by BetterHelp. Give online therapy a try at https://www.betterhelp.com/SECRETKEEPERS and get on your way to being your best self Support the show & get 10% off your 1st OSEA order at https://www.oseamalibu.com with code SECRET

Bar Rescue host Jon Taffer has spent more than a decade finding the most disgusting, poorly-run, money-hemorrhaging bars in America and turning debt-ridden dumps into successful money-making businesses. How does he do it? In today's show, this hospitality, restaurant, and bar legend will uncover the ONLY reason why businesses fail and the “secret recipe” for a successful entrepreneur. And even if you don't own a business or don't plan on owning one, Jon drops some knowledge that cannot be missed and could turn WHATEVER you're struggling with in life into a smooth path to success. Jon talks about the over two hundred bars and businesses he's saved, the biggest mistake the owners are making, and how to get out of business debt if your business is in WAY too deep. Lastly, Jon talks about what makes a successful entrepreneur and gives his most crucial advice for those who are about to launch or have plans to launch a business. Trust us, Jon's advice could save your entire business! In This Episode We Cover The number one reason why businesses fail and what their owners should do NOW Taking responsibility and why your excuses are STOPPING you from achieving your dreams How Jon and the Bar Rescue team complete bar renovations in just thirty-six hours (seriously!) Screaming, yelling, crying, and how Jon breaks through to failing business owners The “secret recipe” for a successful entrepreneur and Jon's biggest piece of advice in 2024 And So Much More! Links from the Show BiggerPockets Money Facebook Group BiggerPockets Forums Finance Review Guest Onboarding Join BiggerPockets for FREE Mindy on BiggerPockets Listen to All Your Favorite BiggerPockets Podcasts in One Place Apply to Be a Guest on The Money Show Podcast Talent Search! Money Moment The Main Reason Most Businesses Fail and How to Avoid It Grab Jon's Books Click here to check the full show notes: https://www.biggerpockets.com/blog/money-468   Interested in learning more about today's sponsors or becoming a BiggerPockets partner yourself? Email us: moneymoment@biggerpockets.com Learn more about your ad choices. Visit megaphone.fm/adchoices

On today's episode of the GVAE, I'm sharing a conversation I had back in 2017 with Jon Taffer, creator, executive producer, and star of Bar Rescue and hospitality and general business consultant. We discuss the powerful motivators of fear and pride, why businesses fail, and the importance of storytelling in business. Jon shares his unique insights into marketing strategies and the role of emotional intelligence in success. We also talk about our personal interests and how they've shaped our careers. This episode is full of incredible advice for entrepreneurs of all categories, but especially if you're in the restaurant business. Enjoy! My website:⁠ www.garyvaynerchuk.com⁠Check out my contemporary entertainment company: veefriends.comTweet Me! @garyveeText Me! 212-931-5731My Newsletter: garyvee.com/newsletter