Podcast appearances and mentions of bill coletti

Kith's President, Stephanie Craig, has built her reputation as a crisis expert by guiding some of the world's most prominent people and organizations through their most trying moments. Combining her deep experience in politics, media and business, she mitigates crisis, repairs reputations and inoculates against future crises. Prior to joining Kith, Stephanie was the founder and CEO of the Apeiron Strategy Group where she counted former First Lady Rosalynn Carter and the mayor of the nation's 10th largest city as clients.  When not handling crisis, Stephanie used her company to support causes she cares about by helping to establish the groundbreaking group — I Am ALS and chairing the Force to End Harassment in Advocacy as an effort during the #Metoo movement. In her career, Stephanie has guided media organizations, Fortune 50 tech companies and members of the House and Senate in the United States and Canada through some of their most trying days. She sharpened her crisis skills on several campaigns including three presidentials. She is a battleground specialist and likely the only person to have worked in both houses on Capitol Hill and Parliament Hill. Having known Kith's founder, Bill Coletti, since their time at Public Strategies, Stephanie jumped at the chance to work together again because of their shared belief that there is a better way to be a crisis consultant — the Kith way. SELECT ACCOMPLISHMENTSHolds distinction as one of the only people to ever work in the U.S. House and Senate, and the Canadian House and Senate.Led efforts for Fortune 50 CEO's campaign to raise over $5 million to support his chairmanship of a corporate giving campaign.Ran the global stakeholder network for a multinational technology company preserving billions of dollars.Developed and executed the 2020 political strategy for a former First Lady.Partnered to create, launch and grow a leading women's organization.Created a marketing and communications department for a global media and insights company that enabled them to completely shift their image in the midst of a complete change to their business-model, which has helped the company go from losing money to posting a $27 million profit in 2020.Navigated the nation's largest and most comprehensive tech policy group through lawsuits, corporate espionage, CEO transition and merger.++++++++++++++++++++++++Stephanie CraigPresident, Kith202-329-7545linkedin.com/in/craigstephanie www.kith.coSupport the showThis episode is sponsored by John Guilfoil Public Relations. From crisis communications to website development; visit our website JGPR.net or call 617.993.0003

Earning a seat at the decision-making table: the marketer's role in reputation and crisis management with host Lori Jones and her guest Bill Coletti on this episode of the Integrate & Ignite Marketing Podcast. Listen in here.

Bill Coletti is a reputation management, crisis communications, and professional development expert. Additionally, he is a keynote speaker, Wall Street Journal Risk & Compliance panelist, and best-selling author of Critical Moments, The New Mindset of Reputation Management. He has more than 25 years of global experience managing high-stakes crises, issues management, and media relations challenges for both Fortune 500 companies and winning global political campaigns. Bill has provided senior counsel in crisis management, corporate communications, and reputation defense to numerous clients including AT&T, Target Corporation, American Airlines, The Home Depot, Xerox, Nuclear Energy Institute, Cargill, as well as major universities and global NGOs. Previously, Bill served in the Republic of Bulgaria as Senior Advisor to the Prime Minister, Council of Ministers, and the Labor Minister. He was the first Executive Director of the American Chamber of Commerce in Bulgaria. Topics During this interview Bill and I discuss the following topics: What a trusted advisor isWhat qualities a trusted advisor should possessThree different leader typesHow to balance the use of a trusted advisorHow a leader of a smaller organization can use a trusted advisorHow to ask better and bolder questions For the complete show notes be sure to check out our website: https://leaddontboss.com/226

In This Episode…We talk with Bill Coletti all about brand reputation and crisis communications. We talk about soft assets and cancel culture while discussing how to effectively manage a crisis. Should you have a hard and digital copy of a crisis plan? How does cancel culture impact a crisis? Show Notes· [01:17] Are you a coffee or tea drinker?· [02:41] Can you summarize your expertise?· [03:15] How has crisis comm changed over the years?· [04:42] How does corporate crisis impact a company's reputation?· [05:55] Is there any way to de-escalate bad brand reputation?· [07:39] How should PR pros create a crisis plan in a post-pandemic world?· [09:05] Should you have a hard copy and a digital copy of a crisis plan?· [10:08] What are some key tips to successfully manage a crisis?· [11:17] Should we think of brand reputation and crisis management as yin and yang?· [12:51] How do PR pros manage a good reputation with their customers?· [14:14] Is there a way to minimize cancel culture during a crisis?· [16:16] How can PR pros manage the soft assets of brand reputation?· [18:07] Is there anything that PR pros should avoid when talking about brand reputation?· [20:14] How do you skirt the line between telling the truth and company's secret?· [21:58] How can PR pros repair trust?· [23:28] Should PR pros add cancel culture to their crisis plan?· [25:07] What's the future of brand reputation?· [27:21] Do you think there will be any impact with Web3?· [28:48] Fun question: What strategies would you like done away within crisis comm?· [30:00] Final thoughtsPeople and Companies, We Mentioned in the Show· Bill Coletti was our guest today.Episode Length: 31:01Thanks so much for tuning in. Join us again next week for another episode!Download Options· Listen and subscribe to Apple Podcasts, Spotify, Google Podcast, or your favorite podcast player for free!· If you enjoyed this episode, leave us a review!Contact Us!● If you want to get involved, leave us a comment!● Follow us on Facebook, Twitter, Instagram, and LinkedIn! Thanks for listening! See acast.com/privacy for privacy and opt-out information.

Podcast Notes Fixing the crisis Setting up a new planImportant of brandingFinding a perfect source of informationStep to avoid CrisisFuture of NFT'sWhen relationships are critical to your business, your reputation is one of the most important assets you manage. In today's podcast, we're joined by Bill Coletti - a highly experienced and sought-after reputation management strategist and speaker. Get ready for a deep dive session into the world of corporate crisis management.Website URLkith.coLinkedIn URLin/kith-consultingListen to the latest tips, tools, and strategies for Business, Success, and Marketing on Australia's #1 Brand Podcast - PERSONAL BRAND TALK with Cam Roberts. Search for "Cam Roberts Podcast Show" on the web, Itunes Podcasts or Spotify. =====YOUR NEXT STEPWant some help to build a remarkable brand or business?Here are 3 options to select from as a next step:1. Download your FREE Branding Guide2. Book a Complimentary Zoom Call3. Learn more about working with meClick here now: https://camroberts.com.au/linktree/....

What makes a crisis? Bill Coletti, CEO and Founder of Kith, a crisis communications agency based in Austin, TX, has specific definition that has NOTHING to do with media. Bill is a C-suite advisor, global crisis comms expert, reputation management strategist and speaker. Innovative, Adaptive & Creative, Bill focuses his clients on risk management, crisis leadership & management, strategic communications and more. His book, "Critical Moments: The New Mindset of Reputation Management," guides leaders through preparing for crisis before it happens, and warns that the words of communities, customers, and critics can help or harm your business's standing with the public. The PR Podcast is your view inside the public relations business. We talk with great PR people, reporters and communicators on how they weave narratives that are informative and fun. Host Jody Fisher has worked in New York City PR for more than 20 years, representing clients across the healthcare, higher education, financial services, real estate, entertainment and non-profit verticals. Join the conversation on Facebook, Twitter and Instagram at @ThePRPodcast. --- Support this podcast: https://anchor.fm/theprpodcast/support

When relationships are critical to your business, your reputation is one of the most important assets you manage. In today's podcast, we're joined by Bill Coletti - a highly experienced and sought-after reputation management strategist and speaker. Get ready for a deep dive session into the world of corporate crisis management.Bill Coletti is a reputation management, crisis communications, and professional development expert. Additionally, he is a keynote speaker, Wall Street Journal Risk & Compliance panelist, and best-selling author of Critical Moments, The New Mindset of Reputation Management. He has more than 25 years of global experience managing high-stakes crises, issues management, and media relations challenges for both Fortune 500 companies and winning global political campaigns.Bill has provided senior counsel in crisis management, corporate communications, and reputation defense to numerous clients including AT&T, Target Corporation, American Airlines, The Home Depot, Xerox, Nuclear Energy Institute, Cargill, as well as major universities and global NGOs. Previously, Bill served in the Republic of Bulgaria as Senior Advisor to the Prime Minister, Council of Ministers, and the Labor Minister. He was the first Executive Director of the American Chamber of Commerce in Bulgaria.Bill founded Kith Academy, an online training center to help corporate communicators show up and be present in a crisis.During the interview, we will discuss…how a corporate crisis impacts a company's reputationhow companies can manage a “soft asset” like reputationwhat mindset and behaviors separate leaders that perform during a crisiskeys to crisis successwhat leaders can learn from large companies about crisis managementAfter the interview…Read Bill's book, Critical Moments: The New Mindset of Reputation Management https://www.amazon.com/Critical-Moments-Mindset-Reputation-Management/dp/1619616769Visit Bill's website, Kith Crisis Management: https://kith.coFollow Kith on LinkedIn: https://www.linkedin.com/company/kith-consulting/Follow Kith on Facebook: https://www.facebook.com/kithconsultFollow on YouTube: https://www.youtube.com/channel/UCmLAgAF2cjeRDP_hfchWWrgClaim your free gift!We're giving away a one-year membership to the world's #1 business book summary service for leaders! Our gift will help you stay on top of the latest ideas, decide which books to read next, and engage your teams.To get your gift:Leave a rating or review on your favorite listening channel.Take a screenshot of your review.Share the screenshot on LinkedIn, and mention either “Allison Dunn” or “Deliberate Directions” and the “Deliberate Leaders Podcast”.=============Allison DunnExecutive Business CoachDeliberate Directions + Executive Business Coaching + Training Center3003 W Main Street, Suite 110, Boise ID 83702(208) 350-6551Website https://www.deliberatedirections.comLinkedIn https://www.linkedin.com/in/allisondunnPodcast https://podcasts.apple.com/us/podcast/deliberate-leaders-podcast-with-allison-dunn/id1500464675

When relationships are critical to your business, your reputation is one of the most important assets you manage. In today's podcast, host Randy Goruk is joined by Bill Coletti - a highly experienced and sought-after reputation management strategist and speaker. We do a deep dive into the world of corporate crisis management. You'll learn: The different types of crises that can impact your reputation. Why you will want to avoid public outcry. How leaders of companies are not prepared for crises and what they can do to be better prepared. Best practices to be prepared to handle a crisis. The number one mistakes leaders make when faced with a crisis. Examples of crisis that impact a company's reputation. How single event crisis can negatively impact an entire industry. How to be better prepared should a crisis occur.

Bill Coletti is a PR legend, with expertise in handling crises -- and he often calls upon his background in politics to navigate these experiences. I learned so much from him! Nicole Fallon also stopped by. Nicole is a business journalist who now runs a content studio ... she offers great tips for writing clearly that will help with pitching!

I spoke with Bill Coletti, the founder of Kith Crisis Management and the author of Critical Moments, The New Mindset of Reputation Management. We discussed the difference between crisis management and crisis prevention, how law firms can align their brands and reputations, and how crisis management is evolving in a tech-enabled hybrid work environment.

I spoke with Bill Coletti, the founder of Kith Crisis Management and the author of Critical Moments, The New Mindset of Reputation Management. We discussed the difference between crisis management and crisis prevention, how law firms can align their brands and reputations, and how crisis management is evolving in a tech-enabled hybrid work environment.

Get to know these successful thought leaders and find out how they present themselves and their crafts as experts in their fields. Dr. Jeffrey Magee is a bestselling author, global talent development expert, publisher, leadership trainer, speaker, sales management coach, and strategic advisor of the C-suite network. He brings over two decades of Executive and Corporate Development expertise working on both start-ups to mature-growth market business sectors. Dr. Magee maintains long-term clients working with associations and organizations at the board level, including profit and nonprofit, private, and public sectors, to work with the multi-million dollar earnings market through achieving billion-dollar earnings. He helps organizations achieve collapsing down years of needed growth into months, months into weeks, and weeks into days. If you want to increase your understanding of accountability in leading, growing, and developing human capital, consider reaching out to Dr. Jeffrey Magee and visit his websites https://www.linkedin.com/in/drjeffspeaks/ and https://www.jeffreymagee.com/.  Nathan Kievman is the CEO of Linked Strategies. He is also a highly sought-after digital strategist, executive engagement specialist and consultant, and demand generation strategist. Nathan conducts consulting services for executives about executive engagement. He delivers a steady stream of highly targeted and pre-qualified meetings with top executives, CEOs, and other key decision-makers who are typically hard to reach. He is focused on helping his clients create marketing initiatives with measurable and predictable outcomes by properly engaging with their target market. If you're an executive and aren't sure if you're fishing in the wrong pond and/or are having difficulty with #Engagement, consider reaching out to Nathan Kievman by visiting his website at https://linkedstrategies.com or https://www.linkedin.com/in/nathankievman. Bill Coletti is a reputation manager, crisis communications and professional development expert, keynote speaker, Wall Street Journal risk and compliance panelist, and author. Bill helps corporations, companies, and orgs deliver their messages and stories when they are facing a crisis. If you're an enterprise in a crisis, or even before you have a crisis, and you want to learn the risk management tips, tricks, and techniques to avoid it, you'd want to reach out to Bill Coletti at https://www.linkedin.com/in/billcoletti/.  Global Credibility Expert, Mitchell Levy is a TEDx speaker and international bestselling author of over 60 books. As The AHA Guy at AHAthat (https://ahathat.com), he helps to extract the genius from your head in a two-three hour interview so that his team can ghostwrite your book, publish it, distribute it, and make you an Amazon bestselling author in four months or less. He is an accomplished Entrepreneur who has created twenty businesses in Silicon Valley including four publishing companies that have published over 800 books. He's provided strategic consulting to over one hundred companies and has been chairman of the board of a NASDAQ-listed company. Mitchell has been happily married for thirty years and regularly spends four weeks in Europe with family and friends. Visit https://mitchelllevy.com/mitchelllevypresents/ for an archive of all the podcast episodes. Connect to Mitchell Levy on: Credibility Nation YouTube Channel: https://bit.ly/3kGA1LI Credibility Nation LinkedIn: https://www.linkedin.com/company/credibilitynation/ Mitchell Levy Present AHA Moments: https://mitchelllevy.com/mitchelllevypresents/ Thought Leader Life: https://thoughtleaderlife.com Twitter: @Credtabulous Instagram: @credibilitynation Learn more about your ad choices. Visit megaphone.fm/adchoices

HIGHLIGHTS03:44 Reputation management is crucial to success in business08:19 Reputation is a measurable asset13:34 Reputation management and crisis management are inextricably linked 24:22 What family businesses can learn about crisis management25:33 How to go from good to great crisis response 28:45 The keys to success in a crisis is speed34:50 Move fast, but don't break thingsQUOTES05:32 Bill: "Imagine you're in a business negotiation and you're competing with your strongest competitor and price, delivery, terms and conditions are the same. Reputation is going to break the tie."09:51 Bill: "The best way to have a great reputation is to meet the expectations of those that matter most to you."16:03 Bill: "No one is immune to crisis. There are people that weather it better, and there are people that weather it worse."22:11 Jonathan: "The proactive leaders have a mindset that recognizes that diversity and inclusion, which is a big movement today, invites other viewpoints and thoughts. And that's better than just a singular personality type."25:35 Bill: "The difference in my experience between good and great crisis response is speed. How fast do you respond? How fast do you get back to the marketplace? Whether it's one pissed off customer or thousands of people on your front door, protesting, it's speed."Contact Bill through the following links:Website: https://kith.co/Linkedin: https://www.linkedin.com/in/billcoletti/If you enjoyed today's episode, please subscribe, review and share with a friend who would benefit from the message. If you're interested in picking up a copy of Jonathan Goldhill's book, Disruptive Successor, go to the website at www.DisruptiveSuccessor.com.

C suite advisor to CEOs on a bad day and crisis management

Host Warren Wandling takes you behind the scenes to get to know a variety of leaders and the keys to their success. Discover strategies, tips and resources from leaders and entrepreneurs who have overcome obstacles to build resilience and achieve success. In this episode, Warren introduces you to Bill Coletti.  Episode 80– Discover the Keys to […] The post Discover the Keys to Crisis Success with Bill Coletti appeared first on Warren Wandling.

Bill Coletti is a global crisis strategist, a C-suite advisor and a reputation management specialist. He is the CEO of Kith Crisis Management, which works with businesses to improve crisis communication and manage public perception. He has more than 25 years of experience working with global corporations such as Target, AT&T and American Airlines.  Prior to Kith, Bill served as the Executive Vice President of Hill+Knowlton Strategies and as a Senior Strategist at Public Strategies. He worked as an executive director and political campaigner before finding his niche in crisis management and strategy. In this episode: How would your law firm deal with a crisis? It's all too easy to assume your firm would excel, but you never know until you are put into that situation. Many companies fail to truly recover as their hidden weaknesses and blind spots are revealed. Especially in the age of social media, it is more important than ever to have a strong strategy against crisis. That's where Kith Crisis Management comes in. Kith is led by Bill Coletti, a reputation strategist and crisis manager who has worked with some of the largest companies in the world. With a background in political campaigning, he learned firsthand the importance of having a strong game plan. He and his staff work with law firms and businesses to prepare them for crisis before it's too late. So how prepared is your firm? Michelle Calcote King talks with Bill Coletti, the CEO of Kith Crisis Management, to learn how law firms can survive crisis situations. The two discuss how to prepare for a crisis, the important steps of dealing with one and how to recover afterward. They then break down Kith's process, including simulations and handling social media. Find out the rest by listening to this episode of the Spill the Ink! podcast.

Join Brett Gilliland with Bill Coletti as they talk about communication and a new mindset for reputation management. Bill is the founder of Kith, a nimble firm of battle-tested crisis experts who defend corporate reputations. He is also the author of the book “Critical Moments.” In this episode, Bill goes over their process of dealing... The post Bill Coletti on the Circuit of Success appeared first on The Circuit of Success with Brett Gilliland.

Visit www.EAInterviews.com/BillColetti for episode-specific show notes & www.EAInterviews.com for complete show notes of every podcast episode. On today's episode, we learn about: How to Operate During Critical Moments and Defend Your Reputation with Kith CEO Bill Coletti

SHOW DETAILS Running time: 12:41 Subscribe on iTunes and leave us a review!

SHOW DETAILS Running time: 12:41 Subscribe on iTunes and leave us a review!

SHOW DETAILS Running time: 25:50 Subscribe on iTunes and leave a review! or subscribe on: Overcast | Spotify | Google Play | Stitcher Support Shareable on Patreon CONNECT WITH JEFF @JGibbard on Twitter Connect with Jeff on Linkedin (make sure to introduce yourself) Jeff’s Website (Speaking / Training / Consulting) Become Superhuman: Join The Superhero Institute

How Critical Moments will define your success in Crisis Response What is the value of your reputation? How would you respond in a moment of Crisis? As a former Arthur Andersen employee who witnessed the damage a crisis can cause, today's guest, Bill Coletti on the Caged Vision Podcast is a must-listen. When you listen, you'll find best practices such as: How to respond now that the internet and real-time information has changed everything The formula for how to speed your response and be successful The definition of your organization's outside perception Thanks for the great show Bill! To best connect with Bill, you can find him on LinkedIn here or on his company website -> https://kith.co/. Thanks for checking out the show! Carey

SHOW DETAILS Running time: 25:50 Subscribe on iTunes and leave a review! or subscribe on: Overcast | Spotify | Google Play | Stitcher Support Shareable on Patreon CONNECT WITH JEFF @JGibbard on Twitter Connect with Jeff on Linkedin (make sure to introduce yourself) Jeff's Website (Speaking / Training / Consulting) Become Superhuman: Join The Superhero Institute

When relationships are critical to your business, your reputation is one of the most important assets you manage. In today's podcast, we're joined by Bill Coletti – a highly experienced and sought-after reputation management strategist and speaker. Get ready for a deep dive session into the world of corporate crisis management, personal development, communication, reputation, and brand. SHOW DETAILS Running time: 53:17 Subscribe on iTunes and leave a review! or subscribe on: Overcast | Spotify | Google Play | Stitcher Support Shareable on Patreon CONNECT WITH BILL Kith Website Kith on Twitter Bill on Linkedin CONNECT WITH JEFF @JGibbard on Twitter Connect with Jeff on Linkedin (make sure to introduce yourself) Jeff’s Website (Speaking / Training / Consulting) Become Superhuman: Join The Superhero Institute

When relationships are critical to your business, your reputation is one of the most important assets you manage. In today's podcast, we're joined by Bill Coletti - a highly experienced and sought-after reputation management strategist and speaker. Get ready for a deep dive session into the world of corporate crisis management, personal development, communication, reputation, and brand. SHOW DETAILS Running time: 53:17 Subscribe on iTunes and leave a review! or subscribe on: Overcast | Spotify | Google Play | Stitcher Support Shareable on Patreon CONNECT WITH BILL Kith Website Kith on Twitter Bill on Linkedin CONNECT WITH JEFF @JGibbard on Twitter Connect with Jeff on Linkedin (make sure to introduce yourself) Jeff's Website (Speaking / Training / Consulting) Become Superhuman: Join The Superhero Institute

We often do nothing about possible threats and crises because of the “it hasn’t happened yet” mentality. But today, we will talk about the importance of preparedness and knowing what you can do in the midst of a crisis. Welcome back to Tactical Friday! I welcome back Bill Coletti to share the details of the services that he offers. His simulations range from full-scale collaborative simulations to just-add-water type of pre-packaged exercises. He will also share the impact and value of crisis simulations and how the curation of these ultimately affects its value. Let’s jump right in and learn how you can protect yourself from crises! [00:01 - 03:11] Opening Segment I welcome back Bill to the show  Reaching out to Bill Creating Kith Academy 8 modules to make you more resilient [03:12 - 07:21] Risk and Crisis Simulations Full-scale crisis simulation Live phone calls, video injects Desktop simulations Tabletop exercises Not time constrained Do-it-yourself Pre-packaged tabletop exercises [07:22 - 10:54] The Impact and Value of Crisis Simulations Bill talks about how curating the simulation effects is value Realistic risk management adds more value [10:55 - 12:25] Closing Segment See links below to see more of Bill Coletti Final words Tweetable Quote/s:  “That makes it less important if it becomes like an escape room that you do with your buddies on a Friday night. That doesn’t really change the world.” - Bill Coletti “We try to make them less about setting your hair on fire, and more about identifying gaps and critical solutions to make the organization better over the long term in a thoughtful type of way.” - Bill Coletti You can connect with Bill through https://www.linkedin.com/in/billcoletti/ (LinkedIn) and https://twitter.com/bcoletti?lang=en (Twitter), or you can visit his website at www.kith.co. Guest email: bcoletti@kith.co, rgomez@kith.co  Did you love the value that we are putting out in the show? LEAVE A REVIEW and tell us what you think about the episode so we can continue on putting out great content just for you! Share this episode and help someone who wants to expand their leadership capacity or click https://podcasts.apple.com/us/podcast/tactical-leadership/id1498567657 (here) to listen to our previous episodes. Tactical Leadership is brought to you by Knight Protection Services. A veteran-owned and operated company, with extensive experience in risk assessment and crime prevention. Find out more by visiting  https://knightprotectionllc.com/ (https://knightprotectionllc.com/) If you want to learn how to build a better business check out my website at https://beatacticalleader.com/ (Beatacticalleader.com). You can connect with us on https://www.linkedin.com/in/zaknight (LinkedIn), https://www.instagram.com/beatacticalleader/ (Instagram), or join https://www.facebook.com/groups/BATLgroup/ (Our BATL Space) and become part of the community.

Welcome back to another episode of Tactical Leadership! This week, I welcome Bill Coletti, a reputation management strategist and a keynote speaker. With his 25+ years of experience in risk management, he will show us his process of helping people and how branding and reputation play a big role in crises. He will give us strategic processes and frameworks on how his company, Kith Crisis Management, helps businesses and companies maintain and protect their reputations.  Let’s jump right in and learn how we can protect ourselves in this virtual world! [00:01 - 07:01] Opening Segment If you have a platform and want content that DELIVERS, go over to http://knightly.productions (knightly.productions)! I introduce Bill to the show Helping people come back People calling during a crisis and solving in the moment Bill’s process of helping people Keeping in the middle spot of the spinning wheel Experience, expertise, and pattern recognition [07:02 - 16:56] Virtual Reputation  Bill differentiates branding from reputation Brand: driving economic value to the organization Reputation: Operating your business impacted by the public The 4A Framework Awareness, assessment, authority, and action Based on the 4 P’s of marketing Authenticity should come from the process of 4 A’s [16:57 - 29:17] Communication in Crisis  Speed as a key between good and great communication Mission and values + chain of command = speed Bill’s firm around the three basic risks Strategic, preventable, and external risks Each one dictates different response [29:18 - 38:33] Taking Action Bill talks about why reputation matters and how it relates to people  How mission and values relate to reputation [38:34 - 41:39] Closing Segment What’s your legacy to the world? I want people not to need me See links below to see more of Bill Coletti Tweetable Quote/s:  “A company owns its brand, but the public owns its reputation.” - Bill Coletti “Reputation matters because it matters to people that matter to you.” - Bill Coletti “If we wanna be good in crisis communication, speed is the differentiator.” - Bill Coletti You can connect with Bill through https://www.linkedin.com/in/billcoletti/ (LinkedIn) and https://twitter.com/bcoletti?lang=en (Twitter), or you can visit his website at www.kith.co. Guest email: bcoletti@kith.co, rgomez@kith.co  Did you love the value that we are putting out in the show? LEAVE A REVIEW and tell us what you think about the episode so we can continue on putting out great content just for you! Share this episode and help someone who wants to expand their leadership capacity or click https://podcasts.apple.com/us/podcast/tactical-leadership/id1498567657 (here) to listen to our previous episodes. Tactical Leadership is brought to you by Knight Protection Services. A veteran-owned and operated company, with extensive experience in risk assessment and crime prevention. Find out more by visiting  https://knightprotectionllc.com/ (https://knightprotectionllc.com/) If you want to learn how to build a better business check out my website at https://beatacticalleader.com/ (Beatacticalleader.com). You can connect with us on https://www.linkedin.com/in/zaknight (LinkedIn), https://www.instagram.com/beatacticalleader/ (Instagram), or join https://www.facebook.com/groups/BATLgroup/ (Our BATL Space) and become part of the community.

When relationships are critical to your business, your reputation is one of the most important assets you manage. In today's podcast, we're joined by Bill Coletti - a highly experienced and sought-after reputation management strategist and speaker. Get ready for a deep dive session into the world of corporate crisis management. Learn more about your ad choices. Visit megaphone.fm/adchoices

Contact info: Email: rgomez@kith.co Website: https://kith.co/ Phone: (512) 934-7719 LinkedIn: https://www.linkedin.com/company/kith-consulting/ Twitter: https://twitter.com/kith_co FaceBook: https://www.facebook.com/kithconsulthttps://www.facebook.com/Defense-Cybersecurity-Group-Inc-118808873320226 YouTube: https://www.youtube.com/channel/UCmLAgAF2cjeRDP_hfchWWrg Skype: bcoletti1   KEY FOCUS: Teaching Organizations, Business Owners, Corporate Leaders, and Communicators How to Operate during Critical Moments and Defend Their Reputation. Bio: Bill Coletti is a reputation management, crisis communications, and professional development expert. Additionally, he is a keynote speaker, Wall Street Journal Risk & Compliance panelist, and best-selling author of Critical Moments, The New Mindset of Reputation Management. He has more than 25 years of global experience managing high-stakes crises, issues management, and media relations challenges for both Fortune 500 companies and winning global political campaigns.  Bill has provided senior counsel in crisis management, corporate communications, and reputation defense to numerous clients including AT&T, Target Corporation, American Airlines, The Home Depot, Xerox, Nuclear Energy Institute, Cargill, as well as major universities and global NGOs. Previously, Bill served in the Republic of Bulgaria as Senior Advisor to the Prime Minister, Council of Ministers, and the Labor Minister. He was the first Executive Director of the American Chamber of Commerce in Bulgaria. Learn more about your ad choices. Visit megaphone.fm/adchoices

Bill Coletti is a crisis communications and reputation management expert with more than 25 years experience in managing high state crises. He's also the author of Critical Moment: The New Mindset of Reputation Management. You can learn these great hacks and ideas from Bill: His ABC model – rule No 1 in a crisis Why the key differentiator between a good and a great crisis response is speed. The 4 A's of reputation resilience How a company owns its brand, but the public owns its reputation.   Join our Tribe at https://leadership-hacker.com Music: " Upbeat Party " by Scott Holmes courtesy of the Free Music Archive FMA Transcript: Thanks to Jermaine Pinto at JRP Transcribing for being our Partner. Contact Jermaine via LinkedIn or via his site JRP Transcribing Services Find out more about Bill Coletti below: Bill on LinkedIn: https://www.linkedin.com/in/billcoletti/ Bill on Twitter: https://twitter.com/bcoletti Kith Website: https://kith.co Bill's Book: https://www.amazon.com/Critical-Moments-Mindset-Reputation-Management-ebook/dp/B0757WXH8Z/   Full Transcript Below   ----more----   Steve Rush: Some call me Steve, dad, husband or friend. Others might call me boss, coach or mentor. Today you can call me The Leadership Hacker. Thanks for listening in. I really appreciate it. My job as the leadership hacker is to hack into the minds, experiences, habits and learning of great leaders, C-Suite executives, authors and development experts so that I can assist you developing your understanding and awareness of leadership. I am Steve Rush and I am your host today. I am the author of Leadership Cake. I am a transformation consultant and leadership coach. I cannot wait to start sharing all things leadership with you. Bill Coletti is a special guest on today's show. He's a crisis communications and reputation management expert with more than 25 years' experience in managing highly state crises. He's also the author of Critical Moment: The New Mindset of Reputation Management. But before we get a chance to speak with Bill, it's The Leadership Hacker News.   The Leadership Hacker News   Steve Rush: Zoom office parties employers resorted to during the pandemic are no longer fit for purpose; end neither are the in-person team building exercises at work that took place before the pandemic, according to research from the University of Sydney in Australia. In a new paper, the University updates its study, originally released in 2009, which argues it's more important for leaders to focus on team building efforts on relationships with the parties are not very close versus those that are already close and to bring them closer still. In a statement, lead researcher Dr. Petr Mattus said, “Almost every day at work, workers are subjected to interventions that are implicitly or explicitly designed to change our networks of working relationships. Teams are formed, merged, restructured and staff reallocated office spaces when they're redesigned. And we expected to participate in drinks after work in team building sessions readily. All this work with the aim of improving workplace effectiveness, efficiency, collaboration, and cohesion, but does any of this really work?” Within the research, his colleague associate professor Julian Polack points out, “Among the participants that we interviewed. Some were really against team building exercises because they felt they were implicit or compulsory, and didn't welcome the management's interest in their lives beyond their direct work performance. We found that many people don't want to be forced into having or making friends or drinks, especially on top of their busy lives. And of course, many are already introverted and this just does not work.” Polack notes, “These activities often feel mandatory. People feel that management is being too noisy or trying to control their lives too much.” When it comes to team building on Zoom and any other online or virtual experience, some research completed by The Institute of Leadership & Management by Jay Luddit said, “We learned from the changing environment inflicted by the pandemic, that there is no one size that fits all. Employers offering flexibility around home working together with long hours, alongside other people's commitments. And finding unsurprisingly, people found initial favor with social interactions, but as time's gone, I started to really push against it.” Socializing works best when organic and when it's voluntary. So, allow people to choose when they engage and in doing so, you'll naturally be more fulfilling around creating a team environment. So, the leadership lens here is, how much time do we really spend understanding the internalization and the behaviors of our teams so that we can create the appropriate opportunity for socializing and networking. And I wonder if you just took a look around your team and the people that you work alongside now, how many of those Zoom pub quizzes and drink sessions are still going on today? I suspect there are a lot fewer than there were six months ago and therefore, what could be the next way that we gather in a virtual world to celebrate? That's been The Leadership Hacker News. If you have any insights, information, please get in touch. Start of Podcast   Steve Rush: Joining me on today's show is Bill Coletti. Bill is the CEO of Kit.co, he's the bestselling author of, Critical Moments: The New Mindset of Reputation Management, he's a C-suite advisor and a strategist. Bill welcome to The Leadership Hacker Podcast. Bill Coletti: Steve, I'm really excited to be here and looking forward to a great conversation. Steve Rush: Me too, before we get into that conversation, though, it might be really helpful for our listeners to just get a sense of, who you are? How you've arrived at running Kit? Bill Coletti: That's awesome. So, I started my career, and so what we do is, we do crisis communications and reputation management for corporations and leaders. And I've started my career in politics. I ran political campaigns, did my first local government race, State Senate race when I was a senior in high school and then continue to be involved in politics through college, and then graduated on doing statewide campaigns and progressively larger races, and then took a five-year break and went to Eastern Europe and lived in Bulgaria again, doing politics and in Romania and Albania and a little bit in Bulgaria area and then came home in 2000 back to the United States and ran the United States Senate Campaign. And so, taking the skillsets of politics, which is as you know, in politics, it's very much crisis management. You're just trying to create one more crisis for the other guys that you have yourselves, or you're often trying to solve crises or fixed problems in a campaign is when we did that and applied those skillsets to a corporate context. And so, since around 2000, I've been doing this in a corporate context of working with corporations as they find themselves, their strategy misaligned with public's expectation. So that's where we spend all of our time now. Steve Rush: So, I guess politics was an incredible foundation for you to get those skills that not only understanding and responded to crisis, but as you rightly said, creating crisis for your opponents, what was maybe the one kind of stand out moment for you in your political career, where you could say right, that's definitely going to work in corporate world? Bill Coletti: You know, I think it is understanding attention span, understanding what motivates people and really understanding the limitations of your side. And so, I think great campaigns really understand who they are and what they stand for. Great candidates understand who they are and what they stand for. And what we've seen with corporations is that there's a key differentiator in crisis response between good and great. And good and great, the difference is speed, but the way you get fast is by understanding your mission and values, understanding what you stand for, and then there's elements of chain of command, so those two things equal speed. And so, what we've found with candidates is those that knew what they stood for didn't live in the middle of the road, took a position. They did better than candidates that tried to be all things to all people. And that's similar in a corporate context, not exactly universal, but similar in a corporate context. There are some differences that we can unpack if you want to talk about. But I think the biggest thing is, knowing who you are? What you stand for?  Can you actually walk the walk and not just talk it? Steve Rush: Yeah, neat. And I guess the whole 12 months that we've been in so far, it has been a crisis for most organizations. What has the pandemic bought about for you to deal with in the work that you now do with Kith? Bill Coletti: Yeah, so to two key insights, one is ABC, always be communicating. Companies, it's not an epiphany, but I think it became much more understandable and relatable that companies always have to be communicating in particular to their employees. And that's the second key insight that we picked up in this whole COVID experience is, that leaders, whether it be the CEO or a departmental leader or political leader. They have to be a source of truth because there are so many different sources of truth around COVID-19 is, that the leader of your company has to be a communicator and they have to drive that first insight of always be communicating. So, ABC, always be communicating. And then the second part is that leaders, CEOs, the business leaders have to be the primary spokesperson communicating what the path forward is and trying to be a source of truth. Steve Rush: It's definitely not the time for abdication at this point, is it? Bill Coletti: Not at all now, now is the time. And that's been a real epiphany. A lot of companies say, well, this reputation stuff, I don't really need to do that. I just serve my customer, serve my employees. But the public's expectations, running in parallel with COVID. In the United States and across globally, there are these issues related to social justice. These issues related to, or populations, groups of people are demanding corporations to take a stand. Those two things, COVID and social justice, public expectation have collided. So, there's no room for application. Even if there a small B2B lumber company. You have to have a position because your customers and then your customers, customers really demand you to have a position. Steve Rush: I love the notion by the way of ABC. always be communicating. And I totally get that. And it's something that's been really core to my heart, but I just wondered from your perspective, is there a danger in a crisis that's been, as long as the pandemic has been, that you can over-communicate? Bill Coletti: So, there's the possibility of that. I think it's a really, really high bar. Steve Rush: Yeah, right. Bill Coletti: I think it has to do with tone as much as volume of how much of it that you do. I think one of the great struggles that our clients have and that we have to work with them on one is, well, I've already said that, why do I need to say it again? Or I don't know when this is going to be over? And I don't know when we're going to be back in the office? I don't know when we're going to have a vaccination? Or I don't know what the government's going to do next? Is getting comfortable with uncertainty. That's been a great challenge for companies to figure out and for individual leaders, you know, (A) I've already told everybody that can be, I don't know what I'm going to tell them. It's okay. It is okay to say we don't know, but our best judgment or our best, here's what we're thinking about. That's really, really good enough to be able to communicate in that philosophy of always. Steve Rush: It's filling the gaps that people have the problem with. If they understand that you genuinely don't know what your strategy is, or you genuinely don't know what your next steps are, that's easy to deal with than them perceiving that you have got insight where you're just holding it back, right? Bill Coletti: Absolutely, and so back to that point, I made about the key differentiator between good and great crisis response is speed. The reason you're in the race, the reason that you need speed is you've got to fill the vacuum. If you don't fill the vacuum, somebody will fill it for you. Someone will tell your story for you, whether that be, you know, customer service rep, that's upset and tells it to somebody on the phone or internally at standing at the water cooler or on a Zoom call with your colleagues. Someone will tell that story if you don't fill in that breach. And so, you have to be conscious of that. The best remedy is always be communicating. I think the bar to your previous question is really high, but you can do that too much. Steve Rush: Awesome. Now you've written a best-selling book, Critical Moments: The New Mindset of Reputation Management. What was the inspiration for that? Bill Coletti: Yeah, it's a neat story.  I was in New York with a client, a remarkably talented female CEO and she had hired us and we were engaged in this crisis challenge. And it was about ultimately determined to be about a 7 to 10-day challenge, kind of where they were in the headlines, New York Times, Wall Street Journal. Related to some operational challenges that they had. It was this slow burn, slowly unfolding challenge. During the course of the conversation, she and I had developed a friendship and a very consultative relationship. And I kept talking about this notion of reputation and reputation management, her focus, rightly so, and my focus was on the crisis. The moment, how do we get ourselves back to normal? Back to our position that we were before all the reporters started calling us? But I transitioned the conversation to, once we get through this, we're going to need to rebuild our reputation. And so, as an earnest consultant, I was full of jargon and full of, you know, Fluffernutter as I like to call it. And she challenged me and she said, Bill, I think I understand what you need, but I need a practical understanding of what you mean about reputation management, similar to the way I understand marketing, which is related to the four P's of marketing. Price, product, place promotion, if you're kind of an old school marketer, you might be familiar with the four P's. Price, product, place, promotion. It's the foundational underpinning of everything we know about the modern marketing mix. And we can quibble of whether digital and social media changed that, I don't believe that it is. Those four fundamentals are incredibly durable. So, her comment was Bill. I need to understand what you mean by reputation with a model like that. So, it was with that challenge that I flew home and on a cocktail napkin. And I said, well, what do I mean by reputation management? Fortunately, I had a three-hour flight. And then that let me build out what ultimately became the four A's of reputation management. And it sort of begins with this notion of awareness, goes to assessment, authority, and then ultimately action. And what the marketing mixes it, the four P's did for corporations, is it allowed leaders to assign responsibility and budget to four distinct disciplines. Price, product placement promotion, the four A's does the same thing when it comes to reputation management. It creates an organizational framework so that leaders can actually not just do good things and hope that it impacts their reputation, but actually articulating a quantifiable budget based rational model for how to grow your reputation. So, the motivation was this remarkably challenging in a positive way, CEO. They needed me to articulate reputation in a new way, and that's what the four A's. And that's where the book ultimately came from. Steve Rush: It's a really neat fit because marketing and reputation have very closely aligned, aren't they? What's your kind of take on how aligned they are? Bill Coletti: Yeah, it's interesting. I use the terminology. That a company owns its brand, but the public owns its reputation. Steve Rush: Yeah. Bill Coletti: And so, marketing is all about the brand. It's all about protecting the brand, growing the brand, changing customer experience, changing and drawing, making yourself more attractional so that people will swipe their credit card or write a check or do a purchase order or whatever the case may be. I think that reputation is formed by, certainly customers, but there are non-customers that have a perception and reputation. So, in the United States, we've got British Petroleum, BP. And if you live in the Gulf Coast of the United States, while I may not be a customer of a BP gas station, because it's just not convenient for me, it's not on my way home or to and from the office, but I certainly have a perception about BP, that is me articulating a position and articulating a belief around their reputation. Similar for Boeing. I am not going to be needlessly able to buy a Boeing jet engine. That's just not on our purchase list, but we have a belief and a perception around Boeing equipment because of what we've seen or heard in the media and understand that. So, brand is driven for check writers, people that are going to actually purchase it. That's the domain of marketers and I believe communications and the folks that think about reputation, that's where they live. They live in that notion of creating and growing a reputation long-term. So, I think there's a distinction because a company can control its brand, but it's the public that owns its reputation. Steve Rush: Yeah, that's a great reframe. Love it. So, in the book you talk about the four A's of reputation and management. Might be useful just to spin through the four A's and give our listeners a little bit of a nudge to in this (A). This is maybe what I think about? Bill Coletti: Yeah, that's awesome. So, model of these basic four A's really critical mindset is what I'm trying to articulate. So, the first one is awareness. And so, my work is often for corporations, but it's also for individuals. And so, it fits into both a human dynamic as well as to a corporate dynamic standpoint. So, the first thing is awareness. So, who are we? What do we stand for? What is the aspiration that we have for our reputation? So, it's really around awareness and understanding of self, self-meaning in the context of a corporation. How do we understand that? Second is assessment. Once I know who we are, and we're talking to and about ourselves, that's awareness. Assessment is to go ask others, let's go ask our stakeholders. Let's go ask, certainly our customers, let's ask our regulators, let's ask other people, our neighbors. And so, I talk about it in a context of communities, customers, and critics. So, let's actually go do assessment, which is good old fashioned survey research, or some form of public opinion research, where do we stand? Here's what we think, which is awareness. Assessing is where we actually validate that with the public. We then moved to authority and authority is the element of where you get buy in from your senior leadership team, where you're sharing the insight and that you actually have the ability to drive change, but you need to make sure that your leadership is bought in. Understands the value of reputation, understands the economics of reputation. And there's a whole lot of work that needs to be done with your leadership team. With the understanding of awareness, the understanding of assessment that leads to authority. The cover of the book then is all portrayed as a pyramid. At the top of that third level, which is authority. There's a solid blue line, and the solid blue line is a consultant or well-intentioned employee barrier. Because the last (A) is action, is that too often companies will ping pong around and decide to be overly focused on the cause, the issue of the day, whether it be LBGTQ issues, black lives matter, all critically important topics, whether they talking about global climate change, whatever these issues are. But unless an organization is aware, done some assessment, done some authority. You can't jump to action unless you've done that work. So that's why there's a blue line. So those are the four elements. Action is actually the manifesting and doing reputational boosting efforts campaigns to actually grow your reputation for the long-term, but you can't do it just like you can't. When I lived in Bulgaria, I had a buddy of mine who was a Marine and on Thursday night, before a Saturday morning marathon, he said, wow, well, heck, I can go do that. He failed miserably and running a marathon and jumping into action because he hadn't, wasn't very, self-aware, he hadn't really assessed his body and his wife really didn't give him permission to spend any time training over the next 48 hours. So that action kind of failed Steve Rush: I love that model on the basis that as you've already articulated. So, if you're an individual thinking about your reputation, you can apply. If you're running a team, if you're running a project or running an organization, those things still apply. Bill Coletti: Yeah, absolutely. And that's wonderful the way you say it that way, because as a firm, that's who we serve. And so, we serve individuals with a training product, where we call KITH ACADEMY, which is all about the mindset and behavior of superior communicators, what do superior communicators do? We work with teams on simulations. How do you actually simulate these crises? How do you think about what could or couldn't happen and exercise your team? We work with the organization, which is the bigger, comprehensive transformation reputation work that we do. And then we serve, give the situation, which is crisis response, where we come running and actually do crisis response. So yeah, so the four A's are very durable in both the human context, the team context, as well as organization Steve Rush: Now you've become renowned for helping folks get through crisis and deal within managed crisis. And I guess there've been lots of lessons to be learned from the pandemic in the last 12 months, but typically as a leader, what would be a response you would see more often from a leader in a crisis? Bill Coletti: I think head in the sand, this will blow over. There's a very poor assessment of smoke versus fire. People misinterpreting something as smoke when it really is fire or something that's fire, but it's really just smoke. There's also this notion that, you know, that's all just a social media chatter. This is really not that important. My customers, my key stakeholders, it doesn't really matter to me. So, there's an under appreciation and then there's an over appreciation. I think the key thing of how leaders respond is a misunderstanding of this evaluation of smoke versus fire. That's the key miss that I see over and over again.   Steve Rush: Yeah, and if you think about, there's likely to be crisis in every organization, whether it be small- or large-scale crisis to deal with, and it's the old adage of, it's not about the crisis is how you respond, right? Bill Coletti: Absolutely. Steve Rush: Yeah. Bill Coletti: Absolutely, and I like to talk about crisis. You know, there are normal operational business challenges that impact organizations that are not crises. Those are just things we got to manage through. We just have to manage through that event. I think this notion of crisis is something that really distracts me or takes me off my strategy. Because of the public's expectation or what the public thinks I should be doing, even though they never paid attention to before but they're paying attention now. That's what a crisis is, that really sort of sets the stage for this notion when I talk about critical moments, that the real distinction that organizations need to think about is, the comings and goings and business, that's why we're all in business. We just got to keep grinding and keep doing the work that we do, but something that takes us away from our strategy and this aligns us with what the public expects us to do. That's the greater challenge. Steve Rush: So, here's a little bit of side question for you Bill, that's kind of a sprung to my thinking, as we've been talking, is there a magic sauce to stop or prevent crisis happening in the first place? Bill Coletti: I don't think there's one thing. I think there some pretty well-established recipes to minimize the threat. Now things happen all the time, and so you can't manage against that. I think a global pandemic is one that we would've never mitigated against. We could have prepared for it better, but we could have never mitigated. So, I don't think you can ever be bulletproof on this stuff or crisis proof, but I think it could be crisis ready. And there are three simple things that I advise to clients to do. One is simplest basic form. Is that your weekly, monthly, quarterly staff meeting, whenever you get your team together, pull out the major newspaper of your choice, national or international newspaper and say, pull out a headline and say, what if this had happened to us? What would we do? How would we respond? The simple act of being aware of response, the simple act of asking questions about, how would we respond? It's a basic form of simulation. That's one of the best things that an organization could do. The second thing is actually invested in simulations, actually invest in training and testing and exercising your machine. How do we respond? What are our mission and values? What's the chain of command? Really exercising that with a various group of stakeholders within your organization. And then thirdly, most big sophisticated organizations have a risk management function. In most large multinational corporations. The risk management function is about what insurance do we need to buy in order to transfer risk so that we don't have to pay for an exposure that therefore we have insurance. There is great thinking that lives within the risk management organization, particularly for big global corporations and as well as most national corporations have risk managers. Leveraging the thinking of those risk managers, do simple simulations, do comprehensive simulations, but really leveraging the thinking of risk managers, those are three very concrete things that organizations can do. Again, the goal is not to become crisis proof, it's to have fewer of them, but also be more crisis ready. Steve Rush: I guess, another way of putting it, is strategic thinking, isn't it? Bill Coletti: Yeah, it is, in its simple form, and we need to do it. You need to do it in a thoughtful, realistic way because as you know, strategic thinking begets strategic planning and you cannot plan for every possible permutation. You need to think in a smart way, you need to use your imagination, but you got to be careful. And that's where risk management and risk planning lose credibility when you start chasing every crazy permutation. And so, what we've already experienced is everybody is writing pandemic plans. And I don't know about you. I don't know if we're going to have to deal with a pandemic. We might in three years, five years, fifty years, who knows, we might. But there is plenty of other risks that we could be thinking about. Steve Rush: Sure. Bill Coletti: And that's why I don't really over-index on the risk. I over index on the response. And how does an organization get ready to respond Steve Rush: I'm with you on that one, for sure. Yeah, so this part of the show is where I get to hack into your leadership mind and thinking about all of the great teams and experiences and folks that you've worked with and led, and the first place I'd like for us to go is for me to hack into your mind and look at your top three leadership hacks, what would they be? Bill Coletti: That's great. So, I try to be really, really conscious about clarity of communication as a leader. What is my vision and how do I articulate that? And I use a tool what's called an impact filter and an impact filter is where I take the actual time. Let's say, I want to plan a webinar. I want to plan a conference or something like that. Some sort of external vision, write a next book, whatever the case may be. Is that I go through this effort of using what's called an impact filter to articulate, what are the key characteristics? What's the best thing that could happen? What's the worst thing that could happen? What does success criteria look like? And that then forces me to write it down. So, I think pen and paper is one of the best leadership acts, is write down my vision and not just sort of pop it off. Because I've got sufficient throwaway in my organization that people will listen to what I say, but when I take the time to write it down, it's a lot more clear. So that's number one, is usage of an impact filter.   Related to that is trying to speak clearly. And don't lead by empowerment, but lead by agreement, is that I really want folks to agree that what we're talking about or what I request or what we're doing, everyone to agree, that's the right thing to do and really focus on this notion of leadership agreement. And the last thing I do is a leadership hack for me, is being very, very intentional about protecting my own personal space and my own personal time, because as an entrepreneur and as a leader of my own firm, having time and space to think about, what we're doing? Why we're doing it? And what we're going to do next? is a really wonderful, wonderful way for me to serve my team. And then if I marry that up with clarity using these impact filters, those are three things that I do that would try to sort of help me lead the organization I run. Steve Rush: I love those, and most entrepreneurs also suffer with that last one where they, you know, try to create that deliberate space, but often get munched between work and personal space. Bill Coletti: Yeah, very, very sad, but true, sad, but true. We all validate ourselves by how busy, busy, busy we are. Steve Rush: Yeah. Bill Coletti: And it's just, I've got an entrepreneur that I fly alongside of, completely different. He's in the real estate industry, but we're very close and I just watch him and it's exhausting for me simply to observe him, I have nothing to do with his business. But it is exhausting for me to observe him, and I think he could be so much stronger if he took those moments to pause. Steve Rush: Sure. The next part of the show we affectionately call Hack to Attack. So, this is where something in your life or your work hasn't worked out particularly well. It might have been an experience that had gone completely south for you, but as a result of that experience, it's now a positive in your life or your work, what would be your Hack to Attack? Bill Coletti: Yeah, such an amazing question. And if you don't mind, I actually feel compelled to be very personal about this. Steve Rush: If you're comfortable with that, we're absolutely delighted. Bill Coletti: Yeah, I went through a divorce and it was a very challenging moment and I was working at a global public relations firm and would have a big fancy title, a global practice leader, and got caught really short of not paying a lot attention to my family, not paying a lot of attention to the needs of my kids. And so that car accident, if you will, or whatever, slamming into a wall, but that moment created, really forced me to refocus on things that really mattered. And I was caught, and then it led me to this amazing, amazing relationship that I have with my wife now, Debbie, who is such an enriching treasure. So, if I had not gone through that journey, I would not as be close and connected as I was to my kids. I would not have gone over my entrepreneurial journey. And then I wouldn't have found my wife, Debbie and fallen in love and found an appreciation in such a different way. So that's a tragedy that lots of people go through. You can choose to make something good out of it. And I'm very appreciative of all of the characters in that play. Some are villains and some are heroes, but I'm so appreciative of all the characters in that play, because it let me stand here with you to talk about an entrepreneurial journey, which is very exciting, but more importantly as a better husband and a better father. Steve Rush: And I love the fact that you're comfortable in sharing it as well, so kudos to you for doing so, and thank you. I really appreciate that. Bill Coletti: Thank you. Steve Rush: And of course, any separation, any relationship breakdown, that's a crisis. And I suspect that it gave you also some additional foundations you're pulling on unconscious. Bill Coletti: Absolutely, and I tried to be intentionally conscious about that because you're absolutely right. And it is all about, one of the key learnings from that for me is, I still had a career. I still had a job. I still have clients. I still have responsibility, you know, to my parents, which I was responsible for their caregiving at the time. I really learned to compartmentalization, and when you realize the leaders that we work with, that I work with, that find themselves in a crisis, it's typically the worst day of their professional career. And they have to be really good at compartmentalizing because they've got their own personal paranoia about, how's this going to impact them and their career? How's it going to impact their company that they lead or responsible for? And then they've got whatever's going on at home or whatever is going on, where else in their life. So, this gave me a greater appreciation for compartmentalization and a greater appreciation for the multifaceted, the components of crisis that organizations need to go through. Steve Rush: Awesome lesson. Thanks for sharing. So last thing we want to do with you is give you a chance to do a bit of time travel, bump into Bill at 21, and you to give them some advice. So, what would your advice to Bill at 21 be? Bill Coletti: Be an entrepreneur earlier. You were very generous in sharing some of these questions in advance. So, I actually thought about this one. I just think the journey that I've been on the past six years as an entrepreneur and running my own firm has been so enriching to me. And it was something that I was conscious of in my twenties and thirties and forties of like, yeah, I don't want to do that. That's not really for me, but I would have explored it and neither my parents were overly entrepreneurial. But I think that journey for me has been the most transformational thing in my life. And it's transformed so many things positively in my life that I wish I had done it earlier. Steve Rush: Awesome, love it. Bill Coletti: Yeah. Steve Rush: So, folks are probably going to wonder, how do we get to understand a little bit more about what Kith do? How can I find a copy of Bill's book? Where's a good place for us to send them when we're done? Bill Coletti: Yeah, the basic one is our website. It's just Kith. K-I-T-H.co, Kith is our corporate website, Bill Coletti on Twitter, Bill Coletti on LinkedIn. That's C-O-L-E-T-T-I. And when you get to our website, there actually be a landing page and we'll put it in the show notes. Just a quick summary of some of the things that we talked about here that people want to share. And so, we'll have a link down in the show notes, but it'll be just our website. And for the people that understand what we talked about here, and I'll be able to share that. So, I'm pretty old school. Just old fashion email off the website works, LinkedIn works. And like I said, be pretty active on Twitter. Steve Rush: Awesome, and those show notes will be all over our social media and our website too Bill. So, we'll make sure that we help connect with people who want to spend some more time listening and working with you. Bill Coletti: That's awesome. Thank you very much. Steve Rush: Its thank you for me, actually, for you taking time out of your busy schedule and being with us and sharing some of your stories. It's been really lovely talking with you and thank you for being on The Leadership Hacker Podcast, Bill. Bill Coletti: Well, it is my pleasure to be here Steve. Thank you for what you do. You share tremendous content, that's so valuable to people. So, thank you very much for having me. Steve Rush: You're very welcome. I appreciate it. Thanks Bill.   Closing   Steve Rush: I genuinely want to say heartfelt thanks for taking time out of your day to listen in too. We do this in the service of helping others, and spreading the word of leadership. Without you listening in, there would be no show. So please subscribe now if you have not done so already. Share this podcast with your communities, network, and help us develop a community and a tribe of leadership hackers.   Finally, if you would like me to work with your senior team, your leadership community, keynote an event, or you would like to sponsor an episode. Please connect with us, by our social media. And you can do that by following and liking our pages on Twitter and Facebook our handler there @leadershiphacker. Instagram you can find us there @the_leadership_hacker and at YouTube, we are just Leadership Hacker, so that is me signing off. I am Steve Rush and I have been the leadership hacker.

As the CEO of Kith and the author of Critical Moments: The New Mindset of Reputation Management, Bill Coletti has spent his career learning about the best ways to manage a business’s reputation.Support the show (https://jeffmendelson.com/onebigtip)

Have you thought of what you could do to protect and grow the reputation of your health care company? You've worked so hard to built it. Why not be prepared for those what-if moments? In this episode, we are privileged to host the outstanding Bill Coletti. Bill is the founder of Kith, a reputation management company. He is also the author of the best-selling book Critical Moments: The New Mindset of Reputation Management. Bill discusses how Kith Academy builds the mindset and behaviors of corporate communicators in enterprises, teams, and individuals in terms of crisis communications. He talks about the importance of simulations, kinds of risks, and the more damaging type of risk, how Kith Academy helps someone be the still spot in a spinning wheel in a thoughtful and considerate and thoughtful manner. He also shares about ensuring organizations are resilience-ready through crisis readiness and risk acuity. Click this link to the show notes, transcript, and resources: outcomesrocket.health

Bill Coletti is a reputation management, crisis communications, and professional development expert, keynote speaker, Wall Street Journal Risk & Compliance panelist, and best-selling author of Critical Moments: The New Mindset of Reputation Management. He has more than 25 years of global experience managing high-stakes crises, issues management, and media relations challenges for both Fortune 500 companies and winning global political campaigns. Bill previously co-led the Global Risk Management and Crisis Communications Practice for Hill+Knowlton Strategies. He held senior leadership positions in the firm’s Austin, Texas, Los Angeles and Orlando, Florida offices, as a member of the senior management team. He provided senior counsel in crisis management, corporate communications, and reputation defense to numerous clients, such as AT&T, Target Corporation, American Airlines, The Home Depot, Xerox, Nuclear Energy Institute, and Cargill, as well major universities and global NGOs. Previously, Bill served in the Republic of Bulgaria as a senior advisor to the prime minister, Council of Ministers, and the labor minister. He was the first executive director of the American Chamber of Commerce in Bulgaria. What you’ll learn about in this episode: How Bill started his career running political campaigns and then pivoted into helping companies develop crisis management best practices How Bill defines a crisis differently from a “day-to-day business challenge”, and how “critical moments” are reputation-impacting issues that companies often struggle with How an organization’s reputation is found at the overlap of the public perception of the company and what they expect the company to do next How the classic four P’s of marketing (price, product, place and promotion) served as a model for Bill’s four A’s of reputation management How Bill’s four A’s process (awareness, assessment, authority and action) can help you navigate the complex challenges of reputation management Why and how Bill wrote his book “Critical Moments: The New Mindset of Reputation Management”, and what benefits his company has received from the book’s release Bill explains why each of the four A’s is an important step in managing the long-term reputation of your business Why it is important to express consistency and authenticity in how your company lives its values, and what lessons can be drawn from the many crises of 2020 How your reputation is built up over a long, slow period and is rooted in your mission and values, and why there’s no “quick” way to manage your reputation Why creating a “reservoir of goodwill” can help you manage crisis situations and the public’s expectations and beliefs about your company Resources: Check out Kith’s new crisis management best practices products and services Critical Moments by Bill Coletti: https://amzn.to/2MsyTzV Website: https://kith.co/ LinkedIn: www.linkedin.com/in/billcoletti/ LinkedIn: www.linkedin.com/company/kith-consulting/ Facebook: www.facebook.com/kithconsult/ Twitter: @kith_co Additional Resources: Free Executive Leadership Summary report from Predictive ROI: https://predictiveroi.com/research Sell With Authority by Drew McLellan and Stephen Woessner: https://amzn.to/39y7x13 Predictive ROI Free Resource Library: https://predictiveroi.com/resources/ Stephen Woessner’s LinkedIn: www.linkedin.com/in/stephenwoessner/

MHE's Briana Contreras spoke with Bill Coletti, CEO, and Founder of Kith (https://protect-us.mimecast.com/s/rkb2CDkA2AS5k3EotW5PnU?domain=kith.co/) , a firm serving organizations in communication crisis and reputation management, in this week's episode of Tuning In to the C-Suite. Bill and Briana discussed how working with healthcare leaders during a crisis has changed since the COVID-19 pandemic, how leaders in the C-Suite can be prepared for a crisis and what to do in the journey post-crisis.

Do you know what to do if you organization encounters a real crisis? What do you say, what elements are important to focus on? Today, an expert in crisis communication, Bill Coletti discusses all of the above, and why reputation management matters. Find Liz: www.theleadershipcoachinggroup.com IG@theleadershipcoachinggroup Find Bill: www.kith.com

Bill Coletti is an impressive leader in the space of crisis management, with more than 25 years of global experience managing high-stakes crises for both Fortune 500 companies and winning global political campaigns. You might think that a crisis for a Fortune 500 company differs from a crisis for a solo or small law firm and certainly, there are differences - but a crisis is still a crisis. Bill has a wealth of knowledge in this business area that lawyers need, but don’t always know that they need. In this episode we discuss: Managing your business reputation during times of crisis.  Being a generalist versus a specialist and the importance of networking to know other specialists to delegate to. The definition of a crisis. Owning your brand versus owning your reputation. What mindsets make good leaders in a crisis. Types of risk and the new emerging Social Risk. The importance of a clear chain of command in a crisis situation. How preparation is key to a speedy and effective crisis response. How you need to be always communicating.   Guest Bio:  Bill Coletti is a reputation management, crisis communications and professional development expert. Additionally, he is a keynote speaker, Wall Street Journal Risk and Compliance panelist and bestselling author of Critical Moments, The New Mindset of Reputation Management. He has more than 25 years of global experience managing high-stakes crises, issues management and media relations challenges for both Fortune 500 companies and winning global political campaigns.    Website https://kith.co/   Email Address - rgomez@kith.co Phone Number - (512) 934-7719 Facebook url https://www.facebook.com/kithconsult Twitter Handle https://twitter.com/kith_co YouTube Channel https://www.youtube.com/channel/UCmLAgAF2cjeRDP_hfchWWrg   Allison Bio: Allison C. Williams, Esq., is the Founder and Owner of the Williams Law Group, LLC, with offices in Short Hills and Freehold, New Jersey. She is a Fellow of the American Academy of Matrimonial Lawyers, is Certified by the Supreme Court of New Jersey as a Matrimonial Law Attorney, and is the first attorney in New Jersey to become Board-Certified by the National Board of Trial Advocacy in the field of Family Law.  Ms. Williams is an accomplished businesswoman. In 2017, the Williams Law Group won the LawFirm500 award, ranking 14th of the fastest-growing law firms in the nation, as Ms. Williams grew the firm 581% in three years. Ms. Williams won the Silver Stevie Award for Female Entrepreneur of the Year in 2017.  In 2018, Ms. Williams was voted as NJBIZ’s Top 50 Women in Business and was designated one of the Top 25 Leading Women Entrepreneurs and Business Owners. In 2019, Ms. Williams won the Seminole 100 Award for founding one of the fastest-growing companies among graduates of Florida State University. In 2018, Ms. Williams created Law Firm Mentor, a business coaching service for lawyers.  She helps solo and small law firm attorneys grow their business revenues, crush chaos in business and make more money.  Through multi-day intensive business retreats, group and one-to-one coaching, and strategic planning sessions, Ms. Williams advises lawyers on all aspects of creating, sustaining and scaling a law firm business – and specifically, she teaches them the core foundational principles of marketing, sales, personnel management, communications and money management in law firms.    Contact Info:   Contact Law Firm Mentor: Scheduler: https://meetme.so/LawFirmMentor   Snippets    00:20:05 Allison (Total 30 Seconds) But I'm getting the sense that there are some keys to success in these circumstances that one could really turn to. What would you recommend?   00:20:11 Bill Coletti So planning and preparation is key. You need to plan and prepare. And the simple tactic I give to big companies, small companies, is as you are and you're the law firms that you work with can do this either for their companies or for themselves, for their clients, is pull out The New York Times, The Wall Street Journal, your local paper, whatever. Pull out a major publication and say, what if this had happened to us? How would we respond if this was us?

+++ YOUR REPUTATION +++ I grew up learning the importance of having a good reputation. It was drilled into me that my reputation was one of the most valuable things to protect with everything in me. This idea came from the Proverbs where Solomon made this statement: "A good reputation is more desirable than great wealth ..." As important as great wealth is, reputation beats that hands down. Having a good reputation is also a must for leaders. They need to realize that their reputation is what keeps them when their skills fail them. At some point, we may have a situation where the only thing that will keep our people standing with us, is our reputation. And that is what our guest - Bill Coletti - talks about in this episode. As you listen, you will hear how Bill explains what this looks like and how to go about creating this kind of reputation. Here is a quote from this interview: Your company owns its brand, but the public owns your reputation. ++++++++++++++++ Who is BILL COLETTI? Bill is a reputation-management, crisis-communications, and professional development, expert. He is also a keynote speaker, Wall Street Journal Risk & Compliance panelist, and best-selling author of Critical Moments, The New Mindset of Reputation Management. Bill has more than 25 years of global experience managing high-stakes crises, issues management, and media relations challenges for both Fortune 500 companies and winning global political campaigns. When relationships are critical to your business, your reputation is one of the most important assets you manage. CONNECT with Bill: https://www.linkedin.com/company/kith-consulting/ ACCESS YOUR FREE GIFT: www.kith.co/kingsley ++++++++++++++++ Please share this episode with one other person and leave a comment on the platform through which you listen to this show and/or on social media. Thanks so much. And remember, you are ONE SKILL AWAY from your best hope. --- Send in a voice message: https://anchor.fm/kingsleygrant/message

Now if you got something out of one of our interviews, would you share this episode on social media? Just do a quick screenshot with your phone and text it to a friend or post it on your favorite social network. If you do that, tag us #LeverageToScale. What do you win? We're going to promote you and your business to ALL of our social media fans totally free. Next, if you thought this was a valuable use of your time, please support the show and give us a thumbs up, or a rating and review. We promise to read it all and take action.

Today on Power Lunch Live a deep dive into the world of corporate crisis management. When relationships are critical to your business, your reputation is one of the most important assets you manage. Today we’re joined by Bill Coletti - a highly experienced and sought-after reputation management strategist and speaker. Bill is a best-selling author of Critical Moments, The New Mindset of Reputation Management. He has more than 25 years of global experience managing high-stakes crises, issues management, and media relations challenges for both Fortune 500 companies and winning global political campaigns. Connect with us: https://www.rhettpower.com/ https://www.linkedin.com/in/rhettpower/ https://www.facebook.com/rhettspower/ https://twitter.com/rhettpower #crisismanagement #reputation #LinkedInLive #powerlunchlive www.powerlunch.live

This episode highlights the critical need to manage a crisis! Whilst you hope to never need it, you must prepare for one regardless. My guest, Bill Coletti, helps organisations think through what they need to do to be prepared. And he is eminently qualified to assist - have a listen to his career background!I hope you enjoy the episode and don't forget you can find out more by visiting Bill's website:www.kith.co

Bill Coletti is a reputation management, crisis communications, and professional development expert. Additionally, he is a keynote speaker, Wall Street Journal Risk & Compliance panelist, and best-selling author of Critical Moments, The New Mindset of Reputation Management. He has more than 25 years of global experience managing high-stakes crises, issues management, and media relations challenges for both Fortune 500 companies and winning global political campaigns. Bill has provided senior counsel in crisis management, corporate communications, and reputation defense to numerous clients including AT&T, Target Corporation, American Airlines, The Home Depot, Xerox, Nuclear Energy Institute, Cargill, as well as major universities and global NGOs. SPECIAL LINK TO PAGE FOR MANAGE SMARTER LISTENERS: kith.co/managesmarter   In this episode, Audrey, Lee and Bill discuss:  ·      How to clearly articulate crisis communication scenarios to plan for ·      Formal vs. informal command models and how to speed up your crisis communications response ·      Streamline your crisis objective to divide into 3 buckets of strategic, preventable and external risks ·      Common COVID-19 risks and crisis you should evaluate and potentially prepare for "Nobody wrote a COVID plan in the Fall of 2019. The number one mistake managers make is lack of preparation before a crisis hits.” – Bill Coletti Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Bill Coletti  rgomez@kith.co  kith.co  (512) 934-7719  in/kith-consulting  @kith_co  https://www.facebook.com/kithconsult  /Kith YouTube  bcoletti1 - SKYPE   Connect with the hosts of Manage Smarter:  ·         Website: ManageSmarter.com  ·         Twitter: @ManageSmartPod  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/    Learn more about your ad choices. Visit megaphone.fm/adchoices

Dave has a story about the security risks of your outbound email, Joe's story is about a fake company, Ecapitalloans, using fake BBB affiliation, The Catch of the Day comes from a listener named Max with a new work phone with curious activity from previous number owner, and later in the show, later in the show, Dave's conversation with Bill Coletti, crisis communications and reputation management expert at Kith, and author of the book Critical Moments: A New Mindset for Reputation Management.  Links to stories: The 2020 Outbound Email Data Breach Report Finds growing email volumes and stressed employees are causing rising breach risk BBB Warning: Ecapitalloans steals personal information and money from loan applicants Ecapitalloans.co Have a Catch of the Day you'd like to share? Email it to us at hackinghumans@thecyberwire.com or hit us up on Twitter.

With the various factors (the pandemic, the recent election, social unrest, etc.) roiling the nation, reputation management and crisis management have never been more important in higher education.   Over the past six months, most institutions have managed to pivot their operations to deal with the pandemic. However, there probably will be more mergers in the future due to enrollment declines this year along with the upcoming enrollment cliff. Additionally, the speed of change that has been accelerated by the pandemic and social unrest also means that universities and colleges have to remain aware of their image to survive. This podcast features Bill Coletti, the CEO of Kith. His company has worked with a number of institutions, including large universities who faced outcries due to sexual harassment challenges as well as institutions that are undertaking mergers. Four A’s of Reputation Management There are four A’s of reputation management, which describe a process that institutional leaders can use: Before going on a reputation management journey, you need to be self-aware and aware of what matters to your most important (and influential) stakeholders – that is, the needs of those who matter the most to you. For example, is sexual harassment a real issue or is it governance or gender issues? Ask important stakeholders for their opinions to learn what they are thinking. This allows you to tap into both internal and external courts of public opinion. You can’t go on a reputation management journey unless you have buy-in from the board, the president, or the institution’s shared governance model. Having completed the first three A’s, the final A--taking action--is designed to move the levers of reputation. The goal in these situations is to move fast, but don’t break things. Higher education institutions are large complex organizations, and must be mindfully changed. This approach is aligned with Warren Buffett’s philosophy instead of Mark Zuckerberg’s model at Facebook. However, this approach doesn’t mean paralysis by analysis; instead, it encourages leaders to take a thoughtful perspective. Types of Risks Higher education institutions face a number of different risks that could be previously categorized as: Strategic risk, which involves things that the institution plans to do, such as opening a new campus or go online. This risk is created through a superior strategic objective and is designed to grow the enterprise. Preventable risk, which an institution should have zero tolerance for. This includes sexual harassment by a faculty to a student, crime and violence on campus, and racism. External risks, which are outside the institution’s control. While the institution can put procedures in place, it cannot control these situations, like when an active shooter brings a gun on campus. However, there also is a whole new construct emerging, i.e., social risk, which are risks that directly impact populations and groups. While higher education is acutely aware of strategic, preventable and external risks, social risks are a new frontier that may cause colleges and universities to stumble. Therefore, presidents and boards need to think about this next frontier of risks instead of the “3 F’s”: facility, football and faculty. Through awareness and assessment, institutions can determine where they stand on issues such as “Black Lives Matter,” whether that’s the formal group or the concept. LBGT issues also may reemerge soon given the recent election. Preparing for a Crisis To successfully navigate these social risks, higher education institutions will need to make thoughtful decisions based on values. These conversations should happen sooner while things are calm rather than later when the institution is in the middle of a crisis. Leadership is critical – there is no on-the-job training for large crisis events. Instead, these situations often become soul-baring moments when the core nature of institutional leaders is revealed. The remedy is to be very clear about what the leader and the institution stand for, and maintain a high level of EQ. The key differentiator in these moments is speed – how fast are you able to respond to fill the vacuum. The challenge is that, thanks to smartphones, everyone has a camera and audio recorder readily available so everyone becomes a reporter. The equation to get fast is: Clear Mission and Values + Clear Chain of Command = Speed. Leaders should regularly practice scenarios and conduct crisis simulations to exercise the team in preparing to meet reputational challenges. Leaders need to accept that faculty are going to weigh in during a crisis. Simulations allow the leadership team to model what a situation will look like, predict what faculty and others may say, and then determine potential next moves and responses. If leaders have done the work to identify who matters most and are always communicating and engaging with these individuals, they shouldn’t face surprises. While it is a good strategy to have a policy of only one institutional spokesperson in a time of crisis, people’s definition of “crisis” will differ. Most people can embrace the policy when there are external events, such as an active shooter, weather event, natural disaster, etc. However, crises of our own making make, e.g., a vote of no confidence in the president / board, etc., this policy hard to enforce. Everyone will have an opinion and can’t wait to express it to the media. Who serves as the spokesperson should depend on the situation. At the end of the day, the president is responsible for the functioing of the institution and represents the institution as the CEO. While this person is the first line of defense, an institution can use others, such as a provost or dean or the board chair. Using a lesser level in the chair of command rings fence the crisis but keep the president, who is the institution’s most important spokesperson, on the sideline. Four Recommendations for Higher Education Leaders Coletti suggested four takeaways for higher education leaders: Recognize that speed is imperative. Consider what the institution stands for (e.g., mission and values, what does the institution really believe in) as well as what the leader believes in. How will these permeate the organization?  Identify a chain of command. Who are the critical decision-makers when the time comes? How does this chain of command respect the individuals working in the C-suite, the institution’s shared governance model and policymakers? Pull out The Chronicle of Higher Education or The Wall Street Journal to find examples of crises. Begin to regularly ask, “If this happened to us, what would we do?” Bullet Points The four A’s--awareness, assessment, authority, and action--should guide an institution’s reputation management efforts. Three common types of risk include strategic risk (what the institution plans to do), preventable risk (areas such as racism or violence on campus that should never be condoned), and external risk (situations that the institution has no control over). Social risks are a new frontier that may cause colleges and universities to stumble in maintaining a reputation. These risks can include responses to Black Lives Matter or working with LBGT populations. To successfully navigate these social risks, higher education institutions will need to make thoughtful decisions based on values. These crisis situations often become soul-baring moments when the core nature of institutional leaders is revealed. Leaders need to be very clear about their values as well as what the institution stand for. Leaders also need to maintain a high level of EQ in these situations. The equation to get fast is: Clear Mission and Values + Clear Chain of Command = Speed. Leaders should regularly practice using scenarios and crisis simulations to prepare the team to meet reputational challenges. This enables everyone to understand their role in a crisis and also to anticipate what may happen so they can consider an appropriate response. The choice of spokesperson will depend on the situation. However, at the end of the day, the institution’s president is the CEO and often will serve in this role. Links to Articles, Apps, or websites mentioned during the interview: Kith Guests Social Media Links: LinkedIn: https://www.linkedin.com/in/billcoletti/ Twitter: https://twitter.com/bcoletti The Change Leader’s Social Media Links: Website: https://changinghighered.com LinkedIn: https://www.linkedin.com/in/drdrumm/ Twitter: @thechangeldr Email: podcast@changinghighered.com

If you lead an organisation, you need to listen to this episode. Discover;How to prepare and train for a crisis scenario as a leadership teamHow to set up your team for crisis managementWhat to do before, during and after the crisis How to derrick the crisis moments. Never before has there been such a time as this in history as when media, cultural, political and economic issues are continuously colliding creating turmoil, risk and danger for leaders everywhere. Listen to this podcast and sharpen your skills to lead.

Bill Coletti is a reputation management, crisis communications and professional development expert, a keynote speaker, a Wall Street Journal Risk & Compliance panelist, and best- selling author of Critical Moments: The New Mindset of Reputation Management. He has more than 25 years of global experience managing high-stakes crises, issues management, and media relations challenges for both Fortune 500 companies and winning global political campaigns. Bill is the CEO and Founder of Kith, a crisis response and reputation management firm. www.kith.co 00:00 – 02:14 Introduction 02:14 – 04:58 Explaining “Kin and Kith” 04:58 – 09:59 Tools that Helped Along the Way 09:59 – 11:21 Crisis Response and Helping Communicators 11:21 – 14:14 Exploring in the Business World 14:14 – 17:01 Tools used in Business 17:01 – 20: 02 Book Recommendations 20:02 – 22:10 The Four P’s of Marketing 22:10 – 22:24 Don’t Forget to Check out Bill Coletti on LinkedIn 22:24 – 22:43 Seeing 5 Years into the Future 22:43 – 24:40 Closing Statements #marketing #advertising #kith #reputationmanagement #crisismanagement #covid #crisis #coronavirus #businesscontinuity #resilience #emergencymanagement #riskmanagement #resiliency #pandemicplan #cyberrisk #pandemicpreparedness #businessresilience #supplyrisk #emergencyplan #enterpriserisk #business #leadership #PodcastsOnAmazonMusic

403 - Reputation Resilience In and Around a Crisis with Kith's Bill Coletti 

Bill Coletti talks about the importance of having effective communication strategies that help in the continuous growth of your enterprise in the midst of a crisis. Bill is a reputation manager, crisis communications and professional development expert, keynote speaker, Wall Street Journal risk and compliance panelist and an author. He helps corporations, companies and orgs deliver their messages and stories when they are facing a crisis.Mitchell Levy is the Global Credibility Expert at AHAthat, the first AHA leadership (Thought Leadership) platform on the market for thought leaders, experts and companies to unleash their genius to the world. His passion is helping entrepreneurs, business owners and C-Suite Executives get known as thought leaders & become best-selling authors with the AHA platform. He is an accomplished entrepreneur who has created 20 businesses in Silicon Valley including four publishing companies that have published over 800 books. Mitchell is an international best selling author with 60 business books, has provided strategic consulting to over 100 companies, has advised over 500 CEOs on critical business issues, and has been chairman of the board of a NASDAQ-listed company.Visit https://www.credibilitynation.com to learn more about the Credibility Nation community.Visit https://www.ahathat.com/author to learn how you can become an Amazon best-selling author in 4 months.

On this episode of Money Savage ENGAGE, we talked about the challenges leaders and organizations face in communicating with the public in difficult times, why it’s so hard to get right, the key areas to focus on , and how to get started with Bill Coletti, Founder and CEO of Kith, crisis management and reputation management expert.  Listen to learn what you can do to better respond in crisis situations! For the Difference Making Tip, scan ahead to 18:58! You can learn more about Bill at Kith.Co, Facebook, Twitter and LinkedIn. Ready to take back control of your attention, health and finances?   StriveDetox.com.  Enter “moneysavage” at checkout for 25% off.  George is honored to be included on Investopedia's list of the Top 100 Financial Advisors for 2019! You can learn more about the show at GeorgeGrombacher.com, Twitter, LinkedIn, Instagram and Facebook or contact George at Contact@GeorgeGrombacher.com.  Check out Money Alignment Academy as well!

Our podcast is designed to provide you with top business insights, fresh perspectives from world-class guests, and the tools you need to lead better than before. In this episode, Tony Richards interviews Bill Coletti, a reputation management expert, about his COVID-19 Crisis Communications Playbook. Download the resources Bill shared by going to https://kith.co/betterthanbefore/ Learn more about your ad choices. Visit megaphone.fm/adchoices

John Golden’s new guest Bill Coletti discusses how to mitigate the impact of the crisis on the company’s reputation. By staying truthful to its mission and values, a company will be able to respond to the situation appropriately and to serve its stakeholders the best.

 ----Our Guest:Bill Coletti Founder and CEO of Kith.co and Author of the new book Critical MomentsCredits:Hosted by Michael Smith and Ryan RoghaarProduced by Michael SmithTheme music: "Perfect Day" by OPMThe Carton:https://medium.com/the-carton-by-eggsFeature with Zack Chmeis of Straight Method up now! https://medium.com/the-carton-by-eggs/zack-chmeis-35dae817ac28The Eggs Podcast Spotify playlist:bit.ly/eggstunesThe Plugs:The Showeggscast.com@eggshow on twitter and instagramOn iTunes: itun.es/i6dX3pCOn Stitcher: bit.ly/eggs_on_stitcherAlso available on Google Play Music!Mike "DJ Ontic" shows and infodjontic.com@djontic on twitterRyan Roghaarhttp://ryanroghaar.com

Bill Coletti is a reputation management, crisis communications and professional development expert, keynote speaker and Wall Street Journal Risk & Compliance panelist. His best-selling book is: Critical Moments: The New Mindset of Reputation Management. He has more than 25 years of global experience managing high-stakes crises, issues management, and media relations challenges for both Fortune 500 companies and winning global political campaigns…And today he’s here to help us understand a little more about leadership during a crises. Learn more about Bill at KITH.coLearn more about THE SENSEI LEADER MOVEMENT at TheSenseiLeader.com and join at SLMJoinFree.com!

Bill Coletti is a reputation management, crisis communications and professional development expert, keynote speaker and Wall Street Journal Risk & Compliance panelist. His best-selling book is: Critical Moments: The New Mindset of Reputation Management. He has more than 25 years of global experience managing high-stakes crises, issues management, and media relations challenges for both Fortune 500 companies and winning global political campaigns…And today he’s here to help us understand a little more about leadership during a crises. Learn more about Bill at KITH.coLearn more about THE SENSEI LEADER MOVEMENT at TheSenseiLeader.com and join at SLMJoinFree.com!

Electric cooperatives, by their very nature, are accustomed to dealing with disruptions large and small. But the landscape for managing crises is changing dramatically. Stephen Bell, NRECA's senior director for media and public relations, and Bill Coletti, CEO of the reputation management firm Kith, talk us through their advice on how to plan for, respond to and recover from events that interrupt our normal course of business. This episode is sponsored by G&T Communications. 

In this new edition of Gavin’s insightful mini-series on how to survive the COVID-19 lockdown, we visit with reputation management, crisis communication specialist, and best-selling author, Bill Coletti, who explains how we should communicate with employees, suppliers and customers as we emerge from lockdown.   KEY TAKEAWAYS The return to normality after the COVID-19 lockdown will be an uneasy balance between health considerations and the financial needs of business. Always Be Communicating (ABC) is the advice upon which all companies should be adhering. Those who have kept lines of communication alive and open, will be better equipped to begin the return to the workplace. Don’t be afraid to alter your message. Communication is an ongoing and ever-evolving thing. The most important thing to remember is to keep your communication lines updated at all times. Conversations right now are opportunities to get to know your workforce better, and to double-down on the standards and values you wish to instil in them. The full canvas of innovations and technologies that have been driving home working through lockdown, has not yet fully been realised or recognised. BEST MOMENTS ’There’s a financial consideration, a social consideration, and a moral consideration’ ‘Governmental response is patchwork. Therefore, as businesses we need to communicate in alignment with our values’ ‘You can generate opportunities for listening by doing your research’ ’The ways companies are responding is going to be rewarded’ VALUABLE RESOURCES   The Business Mastermind Podcast  Kith - www.kith.co Bill Coletti - https://billcoletti.com Bill Coletti LinkedIn - https://www.linkedin.com/in/billcoletti/   ABOUT THE GUEST Bill is a reputation management, crisis communications and professional development expert, keynote speaker, Wall Street Journal Risk & Compliance panelist, and best- selling author of Critical Moments: The New Mindset of Reputation Management. He has more than 25 years of global experience managing high-stakes crises, issues management, and media relations challenges for both Fortune 500 companies and winning global political campaigns. Bill previously co-led the Global Risk Management and Crisis Communications Practice for Hill+Knowlton Strategies. He held senior leadership positions in the firm’s Austin, Texas, Los Angeles and Orlando, Florida offices, where as a member of the senior management team. He provided senior counsel in crisis management, corporate communications, and reputation defense to numerous clients, such as AT&T, Target Corporation, American Airlines, The Home Depot, Xerox, Nuclear Energy Institute, and Cargill, as well major universities and global NGOs. Previously, Bill served in the Republic of Bulgaria as a senior advisor to the prime minister, Council of Ministers, and the labor minister. He was the first executive director of the American Chamber of Commerce in Bulgaria. Bill is the proud father of two strong and confident young women; one in college at Florida State University, and the other off to ride horses any chance she can get. ABOUT THE HOST   Gavin Preston   Gavin is an inspirational Speaker, Business Strategist, Business Growth Mentor, Trainer and high-performance Coach.  He works with Business Owners and Entrepreneurs and has a strong track record in creating creative strategies to accelerate the growth of their business. He has helped hundreds of SME business owners and leaders improve their performance and that of their business and a comparable number of executives and employees in blue-chip corporates over the last 20 years. Gavin’s energetic, insightful and yet down to earth and practical talks, workshops and coaching is in demand with high growth business between £250,000 and £30 million revenue and with multi-national organisations at all levels from Board to frontline Managers. He is an expert in Business Growth Strategies, Peak Performance Mindset, Persuasion & Engagement, Marketing, Productivity, Leadership Development, Team Development & Motivation, Leading Change, Stakeholder Management, Personal Effectiveness and Behavioural Change.   CONTACT METHOD Gavin Preston Website Gavin Preston LinkedIn Gavin Preston YouTube Gavin Preston Facebook Gavin Preston Twitter

‘The company owns its brand...but the public owns its reputation.’ Has the coronavirus pandemic put your reputation as a company at stake? When relationships are critical to your business, your reputation is one of the most important assets you manage. In today’s Superhumans at Work podcast, we’re joined by Bill Coletti - a highly experienced and sought-after reputation management strategist and speaker. Get ready for a deep dive session into the process of building brand affinity and an unshakable reputation! Listen out for: The 4 A’s of Reputation Excellence Framework for business success. How to earn the benefit of the doubt BEFORE a crisis hits. The importance of being Proactive vs. Reactive. The difference between your Brand and your Reputation and how to protect it.  Like this episode? Don’t forget to SUBSCRIBE on iTunes and Spotify. Tag us @Mindvalley on Instagram or Twitter and share it with your friends!  Mentions: Interested in taking a deeper dive into Bill’s book Critical Moments: The New Mindset of Reputation Management? Click the link below to grab your copy - https://www.amazon.com/Critical-Moments-Mindset-Reputation-Management-ebook/dp/B0757WXH8Z Want to bring in ideas from Mindvalley into your company ? Reach out to us on www.mindvalley.com/superhumans

Hi – this is Julie Masters and you’re listening to The Next Right Thing – a mini-series from The Inside Influence Team. Designed to provide some actionable certainty in uncertain times. Specifically – and the situation we’re all facing right now – the COVID-19 pandemic and subsequent lock down.The idea behind this series is to go out to some of the most popular guests from past episodes of Inside Influence – and ask them one question: ‘What are the most important things you’re focusing on right now (tools, ideas, strategies) - or advising your clients to focus on - that you know for sure work in uncertain times?’The intention being that somewhere in there, from these incredible minds, you might be able to find inspiration for your next right thing – a point of certainty amidst the uncertainty.In this episode I’m joined by… Bill Coletti - a crisis communications and reputation management expert with more than twenty-five years of experience managing high-stakes crises, issues management, and media relations challenges for Fortune 500 companies and global political campaigns.Bill’s expertise is focused on one thing – how to approach, handle and lead in critical moments. In the moments when all the bets are off – and a normal Tuesday suddenly becomes the pivot point for your entire career, business – or in the case of some – political legacy.In this conversation we talk about… The A-B-C (Always be communicating) approach to crisis communication. How to excel during the messy middle phase – when a new normal has sunk in and no end is still in sight – and whether there is such a thing as over communicating with your team and stakeholders.What I want you to reflect on here… that the leaders that will excel during these times – or during any time that involves a critical moment – aren’t the ones with all the answers. As leaders it’s often easy to fall into the trap of ‘the great reveal’. the ‘da da’ moment. Not the destination – but the map.What we want is someone to translate the path with a level of certainty. To share our process of decision making – and not our perfection.If you want to dig even further into Bill’s knowledge and background… you can hunt down our previous conversation – where we talk more about influencing critical moments, developing a Crisis EQ and the Power of an Apology - which I believe is episode No. 57. In the meantime stay well, look after each other – and I hope somewhere in here you find the fuel you need for your next right thing. See acast.com/privacy for privacy and opt-out information.

In this episode, I speak with Bill Coletti of Kith about reputation and crisis management. --- Send in a voice message: https://anchor.fm/tboc/message Support this podcast: https://anchor.fm/tboc/support

Learn effective communication strategies so that you can continue to grow your enterprise in the midst of a crisis. This episode features #ThoughtLeader and #Expert, Bill Coletti  https://www.linkedin.com/in/billcoletti/, who is a reputation manager, crisis communications and professional development expert, keynote speaker, Wall Street Journal risk and compliance panelist and an author.  Continue Reading → The post #318: Bill Coletti and Mitchell Levy on Thought Leader Life Credibility Episode appeared first on FIR Podcast Network.

Bill Coletti is a reputation management, crisis communications and professional development expert, keynote speaker, Wall Street Journal Risk & Compliance panelist, and best-selling author of Critical Moments: The New Mindset of Reputation Management. He has more than 25 years of global experience managing high-stakes crises, issues management, and media relations challenges for both Fortune 500 companies and winning global political campaigns. Bill previously co-led the Global Risk Management and Crisis Communications Practice for Hill+Knowlton Strategies. He held senior leadership positions in the firm's Austin, Texas, Los Angeles and Orlando, Florida offices, as a member of the senior management team. He provided senior counsel in crisis management, corporate communications, and reputation defense to numerous clients, such as AT&T, Target Corporation, American Airlines, The Home Depot, Xerox, Nuclear Energy Institute, and Cargill, as well major universities and global NGOs. Previously, Bill served in the Republic of Bulgaria as a senior advisor to the prime minister, Council of Ministers, and the labor minister. He was the first executive director of the American Chamber of Commerce in Bulgaria. What you will learn in this episode: What steps Bill feels smaller businesses can take to better connect with and communicate with their customers and why communication is key in difficult times How Bill defines a crisis differently from day-to-day challenges all businesses face, and why he considers this pandemic to be a critical moment that will define businesses Why this terrible challenge also offers an opportunity to vastly improve the systems we have in place, and why adapting to these changes is important How Bill and his team are advising clients on how to make key decisions without waiting on or looking to the federal government for guidance and assistance Why resiliency, which Bill defines as the ability to stand back up after being knocked down, is entirely in the hands of business leaders What permanent changes to both industries and to our way of life Bill anticipates will take place due to the pandemic, even after the crisis passes Why now is the time for businesses to begin innovating new solutions and open new lines of communication with their customers What advice Bill and his team are offering to CEOs and business leaders to get through this crisis and maintain their own health and wellbeing Why Bill recommends you create a video message for the 1-5 groups of people most important to your business Resources: Website: https://kith.co/ LinkedIn: www.linkedin.com/in/billcoletti/ Twitter: @bcoletti  Additional Resources: Website: sharonspano.com Book: thetimemoneybook.com Events: sharonspano.com/workshops Contact: sharon@sharonspano.com Twitter: @SharonSpano

Crisis communications is a practice every company needs experience in, but hopes to never have to put to use. Companies that prepare for downturns and crises are better equipped to respond with speed, empathy, and innovative solutions. Yet, even companies who haven’t invested in crisis comms planning can utilize this moment to learn and craft their crisis strategy.To help our listeners navigate communications during the COVID-19 pandemic, we invited Kith CEO Bill Coletti to the show. Listen for Bill’s insights on:The tenets of successful crisis communication: always be communicating, always be listening, and manage stakeholder expectations.The importance of articulating a company’s core values during challenging times, and demonstrating how those values guide the company in standing for something bigger than itself.Three considerations companies should balance in planning to come back from a crisis: financial, social, and moral.Links & NotesKithBill Coletti on LinkedInResources + Insights from Kith

Today, we are interviewing Bill Coletti. We are so excited to have him on. He is a reputation management, crisis communications and professional development expert. He's been the Wall Street Journal risk and compliance panelist. He's a best selling author of "Critical Moments: The New Mindset of Reputation Management," and he has been on the senior counsel in crisis management, corporate communications and reputation defense to a ton of clients such as ATt&T, Target, American Airlines, Home Depot, Xerox, Nuclear Energy Institute, Cargill and major universities. And I can't wait to get his insight and plans into how we can react to this. Just crazy time. Before we go too deep though, I want to ask you to please subscribe to our podcast. You can find us on iTunes, Google podcast, Spotify, Stitcher, any pod catcher of your choice. You can also subscribe at peopleprocesses.com which will give you exclusive subscriber only content. Now, Bill, thank you for coming on the show. I'm so excited to have you. Rhamy, I am looking forward to a good conversation and providing some help to folks as they try to navigate through this unprecedented time we're in. Yeah, and it's going to be a free flowing conversation for you long time listeners. We're going to skip things like your worst moment in your business career. And we're just going to deal with what value Bill can give us for our listeners. So, Bill, give a quick rundown of how you got to where you're kind of a point man on crisis management. Started my career doing political campaigns. I did politics for ever since I graduated in college and beyond, did that for the first half of my career then went to a large public affairs, issues management agency. And then we were acquired by a large global public relations firm. And I ran their global crisis practice. And then about five years ago, went out on my own and started our firm "Kith". About what they said five and a half years ago. Outstanding so for the last five and a half years, you've been working under your own shingle, working with people to try and manage these sorts of public relations issues. Exactly. Just really trying to do it in the word "Kith", is meaningful to us. If you're not familiar with it, there's a phrase from literature called "I'm Going Home to Visit My Kith and My Kin", you can or your family and your Kith, we subscribe to be kind of your original friends that taught you sophisticated habits so your family teaches you things about making you who you are. your friends, your high school friends, your college buddies. Those are the folks that really teach you a different set of skills, but more sophisticated life skills. And so we try to be the kids to our client, in providing those sophisticated insights and perspectives. That's outstanding. We're learning something already. What a great name. The name of my company for 10 years was Popular Financial, and it was called "Pop" because we started on Poplar Avenue. And when I started my company, it was still pretty new after 911 and Rhamy Alejeal, the insurance agency just didn't seem like it would fit very well down here in the deep south. So, but yes, we recently changed the People Processes to say what it is we do, which works perfectly. Yeah. Well. So, Bill, right now we have a business. We have it. We have a health crisis. We have a family crisis. But beyond that, we actually also have a relations crisis, right? How do we talk to our clients, our employees, it's a lot about not just figuring out operationally how to survive, but our communication strategy. And that's something where you kind of step into, right? Yeah, exactly. That's there. So for the past, I've lost track of three or four weeks, we've been working with clients with their initial responses, and most everybody's past their initial response here in the United States. And we're now in this sort of really mushy middle section. And we really spend a lot of time...

“The company owns its brand, the public owns its reputation.” Bill Coletti is a reputation management, crisis communications, and professional development expert, keynote speaker, and the best-selling author of Critical Moments: The New Mindset of Reputation Management. He has more than 25 years of global experience managing high-stakes crises, issues management, and media relations challenges for Fortune 500 companies and in winning global political campaigns. Bill previously co-led the Global Risk Management and Crisis Communications Practice for Hill+Knowlton Strategies, and he has provided senior counsel for numerous clients including AT&T, Target Corporation, American Airlines, The Home Depot, and Xerox over the course of his career. Listen And Learn: Why he recommends a hands-on approach. how successful reputation management hinges on recognizing and responding within those critical moments in time. The importance of involving executive leadership. The difference between reputation management and crisis management/crisis communications. Setting expectations with the Four As. TO FIND BILL COLETTI ON LINKEDIN, CLICK HERE. The importance of crisis communications and reputation management. Learn more by calling the Avocet Communications team today at 303-678-7102.

In this special episode we speak with Bill Coletti about coronavirus, what businesses can and should do to address the crisis, how CEOs and other leaders should react, and what you can do during the following weeks and months to make sure your company is ready to return to normal operations when the crisis is over. Also, Bill recently shared a graphic with us featuring tips for effective coronavirus response communications, which you can see by clicking here. About Bill Bill Coletti is a reputation management expert. Bill is the author of Critical Moments: The New Mindset of Reputation Management, and the founder and CEO of Kith, a crisis communications and reputation management firm that works with entrepreneurs, corporations, high net-worth individuals, and politicians.

How do you take a crisis like the Covid-19 and shape and protect your company reputation going forward? What do employees expect from employers and what are you doing to meet their needs and expectations? Our guest today, crisis communication expert Bill Coletti, says “Plan now like your company’s reputation depends on it because it does.” What you say and do (or don’t do ) to calm employee fears and ease customer concerns will have long-term implications.

There’s a lot of things your company can’t control and the coronavirus is just one of them. But how you respond should be at the tip of your tongue. According to our guest, crisis communication expert Bill Coletti, “Plan now like your company’s reputation depends on it because it does.” According to Coletti (via way of Seth Godin), your reputation is no more than what people expect you to do next. What you say and do (or don’t do ) to calm employee fears and ease customer concerns may have long-term implications, even when you have no control over the actual event. How can you prevent a moment of crisis from evolving into a media “shift” show? How do you balance messages of "the sky is falling" with caution and optimism? How do you take a crisis like the Covid-19 and shape and protect your reputation going forward? Reputation management is what we’re talking about on this week’s episode of Geeks Geezers and Googlization.

Bill Coletti, Founder and CEO of crisis communications and reputation management firm Kith, shares insights from his best-selling book Critical Moments: The New Mindset of Reputation Management. Learn the behaviors that help the most effective leaders perform at their best during a crisis. Find out how to use the same techniques that leading global companies are deploying to protect and grow your most valuable asset - your reputation.

Bill Coletti is a reputation management, crisis communications, and professional development expert who founded a company called Kith to help other organizations in these areas. He is also a keynote speaker, Wall Street Journal Risk & Compliance panelist, and best-selling author of Critical Moments: The New Mindset of Reputation Management. He has more than 25 years of global experience managing high-stakes crises, issues management, and media relations challenges for both Fortune 500 companies and winning global political campaigns.

Bill Coletti is a crisis communications and reputation management expert, with more than twenty-five years of experience managing high-stakes crises, issues management, and media relations challenges for Fortune 500 companies and global political campaigns. He is the founder of Kith: a crisis communications and reputation management firm that is at its best when working with established corporations that feel disrupted in the age of disruption. He is the author of Critical Moments: The New Mindset of Reputation Mindset. Bill previously global co-led the Global Risk Management and Crisis Communications Practice for Hill+Knowlton Strategies and has provided senior counsel in crisis management, corporate communications, and reputation defense to clients including AT&T, Cargill, The College Board, Target Corporation, American Airlines, The Home Depot, American Express, and Xerox, as well as major universities and NGOs.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Bill Coletti specialises in reputation management and crisis communication. He is author of the book Critical moments: the Mindset of Reputation Management. In this podcast, he shares his experience of staying grounded under pressure in a crisis and being confident of the way forward in moments of extreme uncertainty that a personal or professional crisis brings. There is much to learn from him about how we create clarity and certainty in moments of extreme uncertainty.

Reputation and integrity crisis. If that happens, what will you do? Today’s guest believes that while not all crises can be avoided, your reputation can be managed with an empowering, strategic framework intended to positively maintain your persona before the disaster occurs. Bill Coletti is a crisis communications and reputation management expert with more than twenty-five years of experience managing high-stakes crises, issues management, and media relations challenges for Fortune 500 companies and global political campaigns. During this conversation, you’ll discover… The Four A’s - Awareness, Assessment, Authority and Action The importance of SPEED in crisis management The value of humanity in handling crisis To find out more about Bill, visit https://www.thethoughtleaderrevolution.com/.

Bill Coletti specialises in reputation management and crisis communication. He is author of the book Critical moments: the Mindset of Reputation Management. In this podcast, he shares his experience of staying grounded under pressure in a crisis and being confident of the way forward in moments of extreme uncertainty that a personal or professional crisis brings. There is much to learn from him about how we create clarity and certainty in moments of extreme uncertainty.

Vitamin Lead: Your healthy dose of leadership. Listen in as we interview Bill Coletti, Founder and CEO of Kith. His work revolves around preparing and advising companies for crisis situations and in how to improve reputation. Check out Bill's book and other resources at www.criticalmomentsbook.com

Bill is a reputation management expert with more than 25 years of global experience managing high-stakes crises, issues management and media relations for both Fortune 500 companies and winning global political campaigns. He previously led the Global Risk and Crisis Communications Practice for Hill+Knowlton Strategies and was a senior strategist for Public Strategies where as a member of the senior management team he was responsible for the firms growth strategy.   Best selling author of Critical Moments: The New Mindset of Reputation Management Crisis Communication and Professional Development expert Wall Street Journal Risk & Compliance panelist       Episode Summary:   In this episode of the Be Real Show, Travis is joined by Bill Coletti, a reputation management expert, and they discuss what can happen to your business in crisis and the steps of what you should do first. They talk about the evolution of AI vs the need for critical thinking.   Connect:   Website -   https://kith.co                       https://billcoletti.com Twitter -     https://twitter.com/bcoletti LinkedIn -  https://www.linkedin.com/in/billcoletti/ YouTube -  https://www.youtube.com/channel/UCmLAgAF2cjeRDP_hfchWWrg/videos     Resources Mentioned:   Critical Moments - https://www.criticalmomentsbook.com   Rev App - https://www.rev.com/voicerecorder   Fluent Forever - https://fluent-forever.com   Strategic Coach Dan Sullivan - https://www.strategiccoach.com         People Mentioned   Antonio Brown - https://twitter.com/AB84   Troy Aikman - https://twitter.com/TroyAikman

this episode of the active CEO Podcast, Craig Johns speaks with Bill Coletti about reputational resilience and transformation, crisis preparation, opportunities that arise from adversity, and the 7 Levers of Reputation from the book Critical Moments. We also delve into being involved in political campaigns and elections, Bills time in Bulgaria as CEO of the American Chamber of Commerce and advising the Prime Minister, Kith approach to crisis management, and the speed of response during a crisis.

According to this week's guest, a company owns its brand; the public owns its reputation. Crisis communications expert Bill Coletti reveals how to build reputational excellence by meeting the needs and expectations of the public.  We discuss his various strategies for companies to work their way through a crisis. Bonus -- Bill offers a phenomenal crisis preparation tip you can put into place within your organization immediately.  [3:05] Kith’s focus looking forward to 2020. The firm is transitioning from a focus on disrupting the disruption, to transforming organizations to reputation resilience. [5:00] The Zuckerberg vs. Buffett models. We talk about exploring the “move fast and break things” motto of organizations like Facebook lead by Mark Zuckerberg vs. Berkshire Hathaway and Warren Buffett’s way of doing things. We discuss how disruption has its place, but it’s really more about overall transformation. [7:56] Is there a formula for managing a crisis? We both agree that the answer to this one is “yes.” Bill talks about the importance of increasing speed when it comes to responding to a crisis, and how organizations can get better and faster at it. Things like having strong core values, a clear chain of command, and truly understanding your mission and values before your faced with controversy are all key elements. [12:12] Bill’s four A’s of reputation management. You might want to take some notes here - there are some really good points you can use in this part of the interview. What came out of a “well that sucked, let’s never do that again,” situation, lead to Bill creating a framework of how to work through a crisis in a smart, strategic, and proven manner. [29:21] Here’s a great place to start. Before you decide to hire someone like myself or Bill, try this at your next team meeting. Pull out the Wall Street Journal or New York Times and simulate a current issue or controversy to figure out how you would respond. If that happened to you, how would you react? Exercise the muscles that will increase the speed in which you can react and keep your reputation where you want it to be. You can purchase Bill’s book on Amazon, click here. About Molly   Public Relations expert Molly McPherson, APR, reveals the best practices help leaders become indestructible in today's digital age and crisis-proof their organizations. A mix of discussing current news events along with interviews with newsmakers, communications professionals and business owners while providing insight from 20+ years of public relations and crisis communications expertise working for FEMA and heading communications for the cruise line industry to help take the fear out of communicating in the age of scrutiny. This podcast helps leaders communicate confidently--in writing, speaking, body language, social media -- to be heard, seen and relevant. About Bill Coletti Bill is a crisis communications and reputation management expert with more than twenty-five years of experience managing high-stakes crises, issues management, and media relations challenges for Fortune 500 companies and global political campaigns. He is the founder of Kith: a crisis communications and reputation management firm that is at its best when working with established corporations that feel disrupted in the age of disruption. He’s also the author of Critical Moments: The New Mindset of Reputation Management.  Listen + Subscribe Stitcher or Apple Podcasts © Molly McPherson 2019

It's a special episode of Breaking Bad News as host Jeff Hahn welcomes crisis communications and reputation management expert Bill Coletti. Jeff talks to Bill about his recent book, Critical Moments, where he reveals how organizations can build reputational excellence by meeting the needs and expectations of the public. Jeff and Bill also look in depth at a high-profile crisis communications case study, the food allergy death of a British teenager after eating a birthday meal at a popular UK burger chain. How was the company's response? The two crisis experts give their assessment.  

It’s a special episode of Breaking Bad News as host Jeff Hahn welcomes crisis communications and reputation management expert Bill Coletti. Jeff talks to Bill about his recent book, Critical Moments, where he reveals how organizations can build reputational excellence by meeting the needs and expectations of the public. Jeff and Bill also look in depth at a high-profile crisis communications case study, the food allergy death of a British teenager after eating a birthday meal at a popular UK burger chain. How was the company’s response? The two crisis experts give their assessment.  

Reputation's Effect on Growth When relationships are critical to your business, your reputation is probably one of the most important assets you manage.  Unfortunately, many companies don't think about their reputation management until they're in crisis mode. At that point, it could seriously affect your growth.  This is why thinking about reputation management and growth is vital. Bill Coletti, Founder and CEO of Kith, is a reputation management, crisis communications and professional development expert, keynote speaker, Wall Street Journal Risk & Compliance panelist, and best-selling author of Critical Moments: The New Mindset of Reputation Management. Bill has more than 25 years of global experience managing high-stakes crises, issues management, and media relations challenges for both Fortune 500 companies and winning global political campaigns. Today's Episode is Brought to You By: This episode of Wayfinding Growth is brought to you by Sprocket Talk. If you’re ready to take your HubSpot experience to a whole new level, you need to join Sprocket Talk as a Free VIP member. Tutorials, courses, training, HubSpot updates and more. Head to SprocketTalk.com/WG to join the movement and get an exclusive Wayfinding Growth deal!  Crisis Communication Bill got his start in reputation management and crisis communication in politics. He learned that a lot of messaging in politics is really all about managing crisis communications. "In politics it's one of two things. Either you're trying to create a crisis for your opponent, or you're dealing with a crisis your opponent created for you." - Bill Coletti on politics and reputation management Don't Wait Until a Crisis If you're managing your brand and your reputation, you may feel like they're the same. Bill positions the two as related but different.  A business can lay out a plan for its brand and can "control" that message. That then feeds the public's opinion of that business, along with their personal experience. That's the business's reputation. "A company owns its brand. But it's the public that owns its reputation." - Bill Coletti on reputation vs. brand The beauty of reputation management, especially in relation to your growth journey, is that if you're working on it all along—and not just in a crisis when the ship hits the fan. When you're proactive and build trust, you have "mistake equity."  When something goes wrong, and you've managed your reputation well, you'll have believers in your brand come to your defense.  In a crisis, you get the benefit of the doubt or a reservoir of goodwill. Your supporters will say something like, "Well, that's not the company I know." Managing your reputation proactively helps you build brand affinity and a solid reputation.  Get to Know Bill Bill's Website Kith Bill on LinkedIn Kith on Twitter Subscribe for New Episodes Every Week Be sure to subscribe on your podcast player of choice (or the email notifications below) for new episodes every week, Tuesday mornings at 7:00am EST. Wayfinding Growth is the go-to podcast to inspire entrepreneurs, business owners and leadership. “For better or worse, in richness and in want” may be for weddings, but it’s also for businesses. We will be your navigator in this journey, no matter your level. Love what we're doing? Leave a review wherever you listen!

Reputation's Effect on Growth When relationships are critical to your business, your reputation is probably one of the most important assets you manage.  Unfortunately, many companies don't think about their reputation management until they're in crisis mode. At that point, it could seriously affect your growth.  This is why thinking about reputation management and growth is vital. Bill Coletti, Founder and CEO of Kith, is a reputation management, crisis communications and professional development expert, keynote speaker, Wall Street Journal Risk & Compliance panelist, and best-selling author of Critical Moments: The New Mindset of Reputation Management. Bill has more than 25 years of global experience managing high-stakes crises, issues management, and media relations challenges for both Fortune 500 companies and winning global political campaigns. Today's Episode is Brought to You By: This episode of Wayfinding Growth is brought to you by Sprocket Talk. If you’re ready to take your HubSpot experience to a whole new level, you need to join Sprocket Talk as a Free VIP member. Tutorials, courses, training, HubSpot updates and more. Head to SprocketTalk.com/WG to join the movement and get an exclusive Wayfinding Growth deal!  Crisis Communication Bill got his start in reputation management and crisis communication in politics. He learned that a lot of messaging in politics is really all about managing crisis communications. "In politics it's one of two things. Either you're trying to create a crisis for your opponent, or you're dealing with a crisis your opponent created for you." - Bill Coletti on politics and reputation management Don't Wait Until a Crisis If you're managing your brand and your reputation, you may feel like they're the same. Bill positions the two as related but different.  A business can lay out a plan for its brand and can "control" that message. That then feeds the public's opinion of that business, along with their personal experience. That's the business's reputation. "A company owns its brand. But it's the public that owns its reputation." - Bill Coletti on reputation vs. brand The beauty of reputation management, especially in relation to your growth journey, is that if you're working on it all along—and not just in a crisis when the ship hits the fan. When you're proactive and build trust, you have "mistake equity."  When something goes wrong, and you've managed your reputation well, you'll have believers in your brand come to your defense.  In a crisis, you get the benefit of the doubt or a reservoir of goodwill. Your supporters will say something like, "Well, that's not the company I know." Managing your reputation proactively helps you build brand affinity and a solid reputation.  Get to Know Bill Bill's Website Kith Bill on LinkedIn Kith on Twitter Subscribe for New Episodes Every Week Be sure to subscribe on your podcast player of choice (or the email notifications below) for new episodes every week, Tuesday mornings at 7:00am EST. Wayfinding Growth is the go-to podcast to inspire entrepreneurs, business owners and leadership. “For better or worse, in richness and in want” may be for weddings, but it’s also for businesses. We will be your navigator in this journey, no matter your level. Love what we're doing? Leave a review wherever you listen!

Bill Coletti is a reputation management expert. In this episode he shares how to manage your personal and business reputation before, during, and after a crisis. Bill is the author of Critical Moments: The New Mindset of Reputation Management, and the founder and CEO of Kith, a crisis communications and reputation management firm that works with entrepreneurs, corporations, high net-worth individuals, and politicians.

Bill Coletti is a crisis communications and reputation management expert, with more than twenty-five years of experience managing high-stakes crises, issues management, and media relations challenges for Fortune 500 companies and global political campaigns. He is the founder of Kith: a crisis communications and reputation management firm that is at its best when working with […] The post 145 – Reputation Management with Bill Coletti appeared first on Jake A Carlson.

If you are in a professional services firm and your are not using the tools of a Thought Leaders you are probably leaving business on the table.  What tools should you develop to ensure clients clean their plates and come back for seconds? Our guest Bill Coletti is the Founder and CEO of Kith a reputation management and crisis decision making firm and the author of Critical Moments. Bill walks us through his decision to write Critical Moments and what his expectations were from getting the book published. We chat about what doors having a book can open, how Bill turned a years worth of webinars into the foundation for the book and who he brought in to help with the process. This episode is chalked full of great advice for anyone looking to publish and take their Thought Leadership to the next level.  For additional tips for making a great business book check out this video!

I’m sure we’ve all had days that have felt like we did nothing but fight fires. Nothing but intensely analyse, inspect and wrestle with problems, both big and small, that at times feel like the sheer volume might crush us, or our organisation entirely.I can definitely tell you, from my own days of feeling like that, the last thing I often felt like I had, was a clear idea of how to address these issues in a manner where everyone wins. In fact some of the time it felt more like frantically getting one fire under control - just to move on and deal with the next.So I want you to imagine if every day was one of those days. If everyday your job was to tackle some of the biggest crises happening in an organisation, or in the media - and work out how to get them through it.My worst nightmare - and the reality for my guest this week. He walks alongside CEO’s, executives and organisations in some of their darkest hours, helping them work out exactly what they need to do in the midst of a crisis - to come out with their reputations intact (preferably increased - because that’s the opportunity not often talked about in crisis situations).As a reputation management and crisis communications expert, Bill Coletti knows his way around the most complex and sensitive situations a business may face.Having provided reputation defense to numerous high profile clients such as AT&T, American Airlines and Xerox, the thing that stood out to me most about Bill’s incredible approach to his work? He cares. I know that shouldn’t be a surprise - but I’ll admit it - the image I had in my mind of a reputation manager before this conversation was something along the Mad Men vibe - a spin doctor there to protect those than can pay from the worst of their actions.What I found? Couldn’t have been further from that stereotype.Bill’s approach to the people behind these crises, is deeply rooted in compassion. For those that have been impacted by the situation - but also for those in the midst of the fire, having to make very tough decisions with their livelihoods on the line... some due to their own mistakes - and others who just woke up one morning to a raging inferno they didn’t see coming. AND THAT is what elevates him to the best in his field.As much as I wanted to get into the strategies, techniques and tactics he’s road tested over years of being the front line - most of our conversation today is about people. And how to manage the expectations, responses and behaviour of people at critical moments:In today’s conversation with Bill we talked about:Crisis EQ - what it is, why it’s vital and how - like any other muscle - it takes trainingHow to get unstuck when a crisis first starts to unfold - when everyone is in flight or fight and you can feel the panic starting to spreadWhy most of us either ‘passively engage’ or over react when there’s an issue - and how to replace those responses with a process he calls Active Decision MakingThe importance of storytelling in controlling crisisA simple three-recipe for an effective apology… clue.. it doesn’t involve the words ‘if’ or ‘but’And finally - having the courage to speak truth to power. In critical moments there is often significant fear, not of the situation itself but of swimming against the tide and offering a different, unpleasant point of view - how to overcome those moments and share what you know constructively.One of the moments I knew I would enjoy this conversation as much as I did was when, in researching Bill’s work - I came across his love for a particular quote which has been one of my lifelong favourites:“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”Maya AngelouIn critical moments - when the stakes are high, emotions are stretched - and every new piece of information feels like a missile - it’s easy to forget that it’s often not what we do that makes the difference - but how we do it. And that’s what Bill unpacks.So, sit back - stride out - and pull into mind some of the critical moments you have in your life right now - organisationally, personally or socially - how much of an impact would it make if you had a blueprint ready to go?With that in mind - enjoy my conversation with one of the best in the business, Bill Coletti. See acast.com/privacy for privacy and opt-out information.

Bill Coletti is interviewed by Dr. Katrina Burrus, MCC and discusses the following: How do you determine a crisis situation? How can a leader prepare for a crisis situation that could jeopardize his/her career? When a leader shows up unprepared for a crisis, what can they do? What is a crisis vs. critical moment vs. a difficult business issue? What are the skill sets of those serving leaders that make a difference in a crisis? What are the leaders greatest fear when managing a crisis? Who is Bill Coletti? Bill is a reputation management, crisis communications and professional development expert, keynote speaker, Wall Street Journal Risk & Compliance panelist, and best - selling author of Critical Moments: The New Mindset of Reputation Management. He has more than 25 years of global experience managing high - stakes crises, issues management, and media relations challenges for both Fortune 500 companies and winning global political campaigns. Bill previously co - led the Global Risk Management and Crisis Communications Practice for Hill+Knowlton Strategies. He held senior leadership positions in the firm’s Austin, Texas, Los Angeles and Orlando, Florida offices, where as a member of the senior management team. He provided senior counsel in crisis management, corporate communications, and reputation defense to numerous clients, such as AT&T, Target Corporation, American Airlines, The Home Depot, Xerox, Nuclear Energy Institute, and Cargill, as we ll major universities and global NGOs. Previously, Bill served in the Republic of Bulgaria as a senior advisor to the prime minister, Council of Ministers, and the labor minister. He was the first executive director of the American Chamber of Commerce in Bulgaria.

Bill Coletti joins us to share how to prep your company and employees for a crisis, even if one never happens. If you are prepared for a crisis, the fallout won't be as bad, if there is fallout. Every company should be prepared for a crisis, big or small, in order to keep its positive reputation with the community. Bill Coletti, CEO, and Founder of Kith, is a reputation management, crisis communications and professional development expert, keynote speaker, Wall Street Journal Risk & Compliance panelist, and best-selling author of Critical Moments: The New Mindset of Reputation Management. He has more than 25 years of global experience managing high-stakes crises, issues management, and media relations challenges for both Fortune 500 companies and winning global political campaigns. Previously, Bill served in the Republic of Bulgaria as a senior advisor to the prime minister, Council of Ministers, and the labor minister. Today's show is sponsored by Audible.com. Audible.com is a leading provider of spoken audio entertainment and information. Listen to audiobooks whenever and wherever you want. Get a free book when you sign up for a 30-day free trial at audibletrial.com/businessgrowth.

Bill is a reputation management, crisis communications and professional development expert, keynote speaker, Wall Street Journal Risk & Compliance panelist, and best-selling author of Critical Moments: The New Mindset of Reputation Management. He has more than 25 years of global experience managing high-stakes crises, issues management, and media relations challenges for both Fortune 500 companies and winning global political campaigns. During our interview we discuss: - Bill shares his origin story of creating and defending crisis in the political arena including his transition to working for corporate clients. - Why it is critical for businesses to manage their reputations both online and offline. - We talk about the risk of a data breach and how it could negatively impact your business. - Bill shares some strategies on how to effectively manage a data breach crisis. - The debate about apologizing vs not apologizing to customers if/when a data breach happens.  - He explains why companies need to think about RISK in terms of 3 different types. - We talk about the different between strategic, preventable, external risks. - How insurance can help in a customer data breach situation. - What would a press release look like in the event of a customer data breach. - What is the chain of command and team that will be key players in the event of a crisis like data breach. - Bill shares the single biggest problem with businesses and entrepreneurs when it comes to crisis management. - The importance of asking, "If it happened to me, what would I do?" - He shares his favorite growth tools. - Bills recommends one of his favorite books. Bill's websites: www.kith.co Connect w/ Bill on LinkedIn Get a copy of Bill's book, Critical Moments: The New Mindset of Reputation Management —————————– If you enjoyed this episode, please RATE / REVIEW and SUBSCRIBE to ensure you never miss an episode. Connect with Dennis Brown  AskDennisBrown.com LinkedIn Twitter Instagram [Free Giveaways]

Bill Coletti is the CEO & Founder of Kith, a reputation management, crisis communications and professional development expert, keynote speaker, Wall Street Journal Risk & Compliance panelist, and best-selling author of Critical Moments: The New Mindset of Reputation Management. Bill has more than 25 years of global experience managing high-stakes crises, issues management, and media relations challenges for both Fortune 500 companies and winning global political campaigns. In this episode, we discuss what reputation management is and what it looks like when he helps companies achieve it, the four A’s of reputation management, some of the main mistakes companies make when they attempt to manage their reputation or they enter a reputation crisis, the role transparency plays in managing a reputation crisis, the three common reactions to a reputation crisis, how to help employees at every level the actions needed to obtain an organization’s desire reputation, and more!

If you'd like to have grace, generosity, respect and action in the midst of a crisis, this episode is for you. Bill Coletti is a reputation management, crisis communications and professional development expert, keynote speaker, Wall Street Journal Risk & Compliance panelist, and best-selling author of "Critical Moments: The New Mindset of Reputation Management". He has more than 25 years of global experience managing high-stakes crises, issues management, and media relations challenges for both Fortune 500 companies and winning global political campaigns. "You've got to have awareness, preparation and calmness" Bill previously co-led the Global Risk Management and Crisis Communications Practice for Hill + Knowlton Strategies. He held senior leadership positions in the firm's Austin, Texas, Los Angeles and Orlando, Florida offices as a member of the senior management team. Bill provided senior counsel in crisis management, corporate communications, and reputation defense to numerous clients such as AT&T, Target Corporation, American Airlines, The Home Depot, Xerox, Nuclear Energy Institute, and Cargil, as well as major universities and global NGOs. Previously, Bill served in the Republic of Bulgaria as a senior advisor to the prime minister, Council of Ministers, and the labor minister. He was the first executive director of the American Chamber of Commerce in Bulgaria. LINKS: Bill Coletti on LinkedIn linkedin.com/in/billcoletti Bill Coletti on Twitter https://twitter.com/bcoletti Bill Coletti's Website www.kith.co Bill Coletti's Book: "Critical Moments: The New Mindset of Reputation Management" https://www.amazon.com/Critical-Moments-Mindset-Reputation-Management-ebook/dp/B0757WXH8Z John Baldoni's Book: "Grace: A Leaders Guide to a Better Us" https://www.amazon.com/Grace-Leaders-Guide-Better-Us-ebook/dp/B07RYP2RDB/ref=sr_1_1?keywords=Grace%3A+A+Leaders+Guide+to+a+Better+Us&qid=1562864583&s=digital-text&sr=1-1

Mike Tyson famously said: Everyone has a plan until they get punched in the face. On this episode we’ll talk about: How leaders show up in a crisis, and what you can do when your reputation get’s punched in the face.Losing your Reputation can be like losing your virginity. Once it’s gone it’s going to be very difficult (if not impossible) to get it back.But what if there was a way that you could come back from a reputation aneurysm?Is it possible? Particularly if you are not just an individual but a corporate entity...Well stay tuned because our guest on this episode is Bill Coletti Bill is a reputation management, crisis communications and professional development expert and best-selling author of Critical Moments; The New Mindset of Reputation Management.He has more than 25 years of global experience managing high-stakes crises, issues management, and media relations challenges for both Fortune 500 companies and winning global political campaigns.Bill clients have included AT&T, American Airlines, Xerox, Nuclear Energy Institute, Home Depot, American Express, Target, Freeport MacMoRan, as well major universities and global NGOs.On this episode I go FullMonty and ask:Is "Crisis Management" really about being a spin doctor?Is crisis management about defending the guilty? Can Crisis Management be a path to redemption? How can we tell whether a company is appearing to be ethics driven Vs Bottomline driven?What about specific companies like: Wallmart's Employees being on Food stamps?Cargill is selling palm oil derived from the destruction of the Sumatran rainforest, home of the critically endangered orangutang?What's a specific, real, and heart warming example of Crisis Management? How do you turn someones worst day into their best day?and so much more...To find out more about Bill Coletti: www.Kith.coTo find out more about hiring Dov Baron as a speaker or strategist for your organization: http://fullmontyleadership.com/consulting or http://fullmontyleadership.com/speaking.Remember you can now also find us on iTunes, Spotify, iHeart Radio, or wherever you tune into podcasts.And on traditional radio stations across the US every Monday and Thursday on: 99.5 FM & 1520 AM Las Vegas102.1 FM & 1640 AM Lancaster, Philadelphia87.9 FM & 810 AM Macon, Georgia 92.1 FM & 1630 AM Tampa, Florida97.7 The Villages, Florida96.3 FM Boulder, Colorado90.3 FM Milwaukee, Wisconsin 94.7 FM Pittsburg, Philadelphia87.9 FM Colorado Springs, ColoradoAnd NOW LIVE on 96.7FM WASHINGTON, DC and on 96.7FM covering THE WASHINGTON DC & QUANTICO area.Also, look for us on ROKU TV where there are 100K subscribers. If you are a regular listener, then a big thank-you to you for making us the #1 podcast globally for Fortune 500 listeners! And with a potential reach of 2.5 to 3 million listeners for every show, we’re honored and grateful to be cited in INC.com as The #1 Podcast To Make You a Better Leader. See acast.com/privacy for privacy and opt-out information.

Sometimes, it is exactly the comfort that keeps us from pursuing what we really want. Bill Coletti, founder of the crisis communications and reputation management firm called Kith Consulting, has stepped out of the comfort offered in working for an established organization as a consultant to starting and running his own consulting business. When the stakes are high, he managed to push through and grow his business into a success. Bill shares his journey while imparting great insights to those who are starting a business of their own. He talks about the challenges he encountered as a sole owner and finding focus on the service offerings that worked best for him. He also offers advice on selling services, getting referrals, scaling your business, and more.Love the show? Subscribe, rate, review, and share!Here’s How »Join the Consulting Success Community today:consultingsuccess.com

Sometimes, it is exactly the comfort that keeps us from pursuing what we really want. Bill Coletti, founder of the crisis communications and reputation management firm called Kith Consulting, has stepped out of the comfort offered in working for an established organization as a consultant to starting and running his own consulting business. When the stakes are high, he managed to push through and grow his business into a success. Bill shares his journey while imparting great insights to those who are starting a business of their own. He talks about the challenges he encountered as a sole owner and finding focus on the service offerings that worked best for him. He also offers advice on selling services, getting referrals, scaling your business, and more. Love the show? Subscribe, rate, review, and share! Here’s How » Join the Consulting Success Community today: consultingsuccess.com

Sometimes, it is exactly the comfort that keeps us from pursuing what we really want. Bill Coletti, founder of the crisis communications and reputation management firm called Kith Consulting, has stepped out of the comfort offered in working for an established organization as a consultant to starting and running his own consulting business. When the stakes are high, he managed to push through and grow his business into a success. Bill shares his journey while imparting great insights to those who are starting a business of their own. He talks about the challenges he encountered as a sole owner and finding focus on the service offerings that worked best for him. He also offers advice on selling services, getting referrals, scaling your business, and more. Love the show? Subscribe, rate, review, and share! Here’s How » Join the Consulting Success Community today: consultingsuccess.com

"If you don't like what people are saying, change the conversation." -Don Draper (AMC's Madman Series) The quote I have above is one of my favorite quotes of all time.  We live in a time of immediacy of communication.  People know what's happening when it's happening and it's up to us, as leader's to stop acting tactically and start being strategic in how we manage our own and our organization's reputations. As it happens, I have just the person on this episode to help us quit chasing our tails and get down to business in doing so.  His name is Bill Coletti and we're talking reputation management.  I really enjoyed talking with Bill on this interview.  He's a really smart guy, really fun, and gives us some tools that we can use RIGHT NOW to make a difference for our organizations. This week's "Hot Skinny" tip is really great too.  If you've got a tip you'd like to share, email it to me at chip@unconventionalleader.com and, if I share it on the show, you'll get a free e-book (along with being semi-famous for being on the show). CHEERS! More on Bill.... Bill is a reputation management, crisis communications and professional development expert, keynote speaker, Wall Street Journal Risk & Compliance panelist, and best- selling author of Critical Moments: The New Mindset of Reputation Management. He has more than 25 years of global experience managing high-stakes crises, issues management, and media relations challenges for both Fortune 500 companies and winning global political campaigns. Bill previously co-led the Global Risk Management and Crisis Communications Practice for Hill+Knowlton Strategies. He held senior leadership positions in the rm’s Austin, Texas, Los Angeles and Orlando, Florida o ces, where as a member of the senior management team. He provided senior counsel in crisis management, corporate communications, and reputation defense to numerous clients, such as AT&T, Target Corporation, American Airlines, The Home Depot, Xerox, Nuclear Energy Institute, and Cargill, as well major universities and global NGOs. Previously, Bill served in the Republic of Bulgaria as a senior advisor to the prime minister, Council of Ministers, and the labor minister. He was the rst executive director of the American Chamber of Commerce in Bulgaria. Bill is the proud father of two strong and con dent young women; one in college at Florida State University, and the other o to ride horses any chance she can get. Check him out (AND BUY HIS BOOK) at: https://kith.co/  

Bill Coletti is a crisis communications, reputation management, and professional development expert and the CEO of Kith. Kith is a reputation management and crisis communications firm dedicated to helping businesses identify and understand the expectations of their stakeholders to enable them to make sound decisions on the actions they should take next following a crisis. The company also offers training and planning services to organizations to help mitigate risk and manage their reputation. In addition, Bill is a keynote speaker and the bestselling author of Critical Moments: The New Mindset of Relationship Management. He has over 25 years of experience helping Fortune 500 companies and global political campaigns in the areas of managing high-stakes crisis and media relations. Bill joins me today to share his background and expertise in the public relations, crisis communications, and reputation management industry. He explains how his firm helps businesses within the agriculture industry through crisis issues and manage their reputation and shares insight on the key areas businesses should consider when managing and mitigating risks to their company’s reputation. He also shares valuable insight on what AgGrad students can do to help ensure their success in the risk management and crisis communications industry as well as the key leadership qualities you should hone to become a great leader. “Being a boss is much more about empathy and understanding than it is about yelling at people and telling them what to do.” - Bill Coletti Today on AgGrad Live: Types of problems and issues agri-businesses may have that would require his services. Three key areas he helps businesses to manage and mitigate risk. Qualities to possess to be successful in the crisis communications and reputation management industry. Tips and strategies for managing teams. The hardest part about being the CEO. What keeps him motivated to continue. How to differentiate yourself in a flooded industry. How to determine if a company’s culture is right for you. Bill Coletti’s Advice for AgGrads: Industry expertise is critical. Improve your writing skills. The best way to start learning about crisis management is through case studies and quizzing yourself on how you would handle the situation. Resources Mentioned: AgGrad Jobs Connect, Share & ADVANCE Your Career in Agriculture Thanks for tuning into this week’s episode of AgGrad Live - the podcast helping aspiring, new, and veteran professionals advance their careers in the agriculture industry. If you enjoyed this episode, please subscribe to the show on iTunes, visit our website, and follow us on Facebook, Twitter, and Instagram. Don’t forget to share each episode on your favorite social media platforms to help other professionals advance their careers in the agriculture industry!