Podcasts about product director

We talk to Ted Shuter, Product Director for Nureva about what we can expect to see at booth C5001 in the Central Hall. We also discuss their unique demo where showcasing their full-room solutions by linking directly to their offices from the show floor.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this celebratory episode, The Suite Spot hosts two TMG veterans, Director of Product – Respond and Resolve™, Jackie Avery, and Chief Technology Officer, Jason Lee, on the podcast to commemorate the 10 year anniversary of the Respond and Resolve™ digital solution.  Jackie Avery discusses what the milestone means to her and her team, and how responding to reviews is the foundation for connecting to guests and why it’s critical for hoteliers to give authentic responses to their guests. Jason joins the podcast to share the history and evolution of the Respond and Resolve™ digital solution and how it has become the industry solution service it is today.  Ryan Embree: Welcome to Suite Spot, where hoteliers check in, and we check out what’s trending in hotel marketing. I’m your host, Ryan Embree. Hello everyone, and welcome to another episode of The Suite Spot, a celebration, my favorite type of episodes we have on the Suite Spot. Very excited to share a milestone and achievement, a celebration, like I said, a 10 year anniversary of our award-winning, industry leading Respond and Resolve™, review response solution. Here with the Product Director of Respond and Resolve™, Jackie Avery. Jackie, welcome back to the Suite Spot. Jackie Avery: Thank you. I’m so happy to be here. I’m so excited to talk about this too. Ryan Embree: Congratulations, what a feat. 10 years of responding to reviews. We are gonna have the opportunity to speak with Jason Lee, our Chief Technology Officer, and we’re gonna talk to him about really the history and evolution of this solution, and really guest feedback management in general, how that’s evolved over time. But with you, I thought we’d start with talking about present today and this solution respond and resolve, again, responding to guest, hotel, guest reviews. What makes this so special? What is the secret sauce? Why has it seen such an explosion of growth from our hotel partners, and what do people love about it? Jackie Avery: Yeah, so I’d say everyone on my team probably has a different answer to this, but for me, it really comes down to passion, time, and flexibility. So we’re really passionate about that connection making, you know, that moment with the guest truly matter. Taking the time to really connect in that way with them. And I’d say, I guess right, others might say, well, you know, these other people within the industry or at the hotel also have that passion and, and care about that connection. So, I think we all agree that that’s really important. But then you come to also adding in time. So someone might be able to dedicate an hour to responding to their guest reviews, or maybe even a few hours a week, and they feel really good about that. But like for us, right? This is day in, day out. This is what we do all day long. We really have the time to not only have the passion for that connection with the guest, but take the time to think about what they wrote and how they wrote it. And so, and there are gonna be people who have the passion and have the time, and I absolutely do not wanna diminish that. I’m so happy that they do. I’d say the third, and just as equally important aspect though, is flexibility. So this is an ever changing landscape, right? One moment. The M dash in writing makes you sound human. It’s casual. This is how you connect. The very next day, that’s an indicator of AI. If you’re using that, no one thinks you’re you. So in the past, right, you would start writing a response and you just wanna make sure you’re not sounding defensive, you’re not being dismissive of, whatever their concern is. And that’s still important, but that’s not where you start anymore. You start by convincing someone that you’re a person, you’re sitting at a computer taking away from all of these other aspects of your job, and you’re like, my first step is showing everyone that I’m me and I’m real. So, on top of all of that, right now, you’ve got that going on. Maybe, you know, you feel like you’ve got a handle on it. There is a very intense, again, ever changing landscape when you’re thinking about the political climate, the economic climate, and those impacts the guests and travel. We all know that. And so it’s really hard to meet a guest where they’re at. If you’re not keeping up to date with everything going on. You have to be aware of those shifts that are happening all the time to everyone. Ryan Embree: Yeah. It’s ever changing, especially over the course of a decade, which has obviously been the timeline of this solution here. And you’re absolutely right. I mean, that authenticity is so key to show the guest that you actually care about what you wrote. And you’re right, there’s a challenge now to almost convince that guest that I am real. I am listening to you and I’m connecting. And there’s a reason why in this age of technological advancement and AI, we were talking about it every single day. We’re at the peak of technological advancement. Every single day we move forward, there are still hotels that come to us and say, we want to maintain a human to human connection. We don’t want AI to be responding or generating responses that are going straight to our guests. Why do you feel like that is, and and what are the feedback you’re hearing for these hotel partners? Jackie Avery: Yeah, so when you zoom out, right? Guests are the entire reason that hotels exist. So when you’re considering reviews and checking reviews before you stay somewhere or leaving a review, after you’ve departed, these are really important aspects of the guest journey. They’re a part of your guest experience. So when you are a property who is fully invested in your guests having a great experience at your hotel, you want them to be surprised when they come in the best ways. You want them to leave with the best memories and spread that by word of mouth and online, you understand that you have to continue that real connection the same way you want to at the front desk in those points online. You have to connect with them human to human in that review response. Ryan Embree: You know, Jackie, one of the things that I think makes the solution so special, and something you’ve done a great job of is curating this team of professional writers where a lot of these writers here went to school for writing and communication. You know, these are degrees that are their specialty. They have a passion for this, right? And you talk to a general manager nowadays maybe they didn’t, maybe they don’t have a passion in writing, right? Like, that wasn’t why they got into hospitality to say, I wanna be a writer. But, you know, you created this team that also understands the nuances of the hotel world. It’s the only vertical that we work with in hospitality. And there’s so many of those little nuances that you have to teach and you have to incorporate in your messaging and in your review response writing to make sure that is articulated so clearly to your guests, or really it undermines your reputation as a whole. Talk to us a little bit about some of those nuances, maybe some examples and how you’ve been able to generate just this team of, again, just incredible writers. Jackie Avery: So, I’m fortunate because we’re doing this episode to celebrate 10 years. So we know what we’re looking for and we have experience in how to train specifically writing for hospitality and guest reviews. So fortunately, you have these degrees where people come in, they’re educated, they know how to write well, and then you have this training based on real world experience. And having seen the evolution of guest reviews. You used to get it where guests only left reviews when they’re angry. That’s not the case anymore. Guests go, they love the praise of feeling rewarded for leaving a good review. They wanna leave a good review. And having written so many, right? Each individual learns something and takes it back to the team. So it’s consistent workshops, it’s creative workshops, it’s adjusting to the new landscape, right? Being aware of what is seen as AI and what is AI. Being able to identify a review where a guest used AI to leave it, maybe. Or also being able to take a moment and pause and know the best way to reach another human when they’re being skeptical. So where as someone on property, right? They’re so focused maybe on, well, I wanna let this guest know that’s not how we do things, or that’s not really what happened here. And this professional writer on the team realizes the first line of this review was, and I bet a bot is gonna answer this. You have to cross that bridge first. You have to tackle that first. And if you don’t know how, it’s gonna be really hard to get your actual message across to this person that you really want to. So, we’re always building on what we know, because we realize what we know today can’t be what we rely on forever. Everything is gonna be different in three months. Everything will be different in one year. And when you’re set up to be able to make those adjustments, and you’re excited about that, when you love writing, when you love being able to write in a different way and connect with someone, and this is your passion, you know, you thrive in that landscape, it’s not a challenge that you don’t wanna take on. You look forward to it. Ryan Embree: Yeah, absolutely. And you’re absolutely right about the landscape. Completely changing. Sometimes, even though over the course of 10 years, I mean, booking has their pros and cons. They actually essentially solicit some of the negative feedback so that you can address that character count, right? With a TripAdvisor and maybe now going into reviews with no content at all, and responding to those PPI and personal information using people’s names in those responses. Is that something that a site allows or not? All of these are things that you wouldn’t really think through in responding to reviews, but it’s so critical and so important because, again, it’s an underlying foundation of your reputation management. And why do we respond to reviews to show we care? So if that care isn’t being shown, it really undermines your reputation. So, anything that lasts for 10 years obviously, means that it’s a success. I’m sure you’ve heard over the years some really, really rewarding pieces of feedback from our hotel partners. Can you share, we love a good story here on the Suite Spot in the podcast. Can you share any examples, maybe just one or two of some special moments or conversations with some of our Respond and Resolve™ clients? Jackie Avery: Yeah. Thinking back, because it feels really relevant this year, because it does seem to be happening more frequently, I think back to an email I got from a client, and they were going through it, their property started receiving hundreds of reviews within an hour to, because of something happening within the city, it was something going on. That was happening citywide and really had nothing to do with their hotel. And you can imagine in that moment, they’re fielding calls at the front desk from guests who haven’t arrived yet. They’re trying to ease concerns from guests in house, and their online listings are just being flooded from people who aren’t there and are just saying stuff. And really, it’s just because of the city they’re in and something that the property has nothing to do with. So in those moments, I’m so grateful that we can help. I got this email from this hotel, and they were just like, thank you. I had so much on my shoulders, and I know I have this support and this, and I put out these things, you know, to these other people at the property who help us. But in that moment, I knew, I knew you guys were there. Yeah. And I knew that you could give advice on what to do. You’ve seen it before. You helped guide my steps. And I’m so grateful for that, that our years of experience mean that in the moment a guest can be served face to face, and we can be assisting, you know, with things happening outside of this property’s control. Ryan Embree: And what a line to tiptoe too, if AI is involved, right? And that, and the messaging is not communicated the right way there, it could mean so much more than just a one star review. It could mean detrimental damage to your reputation, especially in those moments of crisis. Jackie Avery: Absolutely. And some sites let you edit what you post back and some don’t. So the stakes are high. And it’s happening fast. Ryan Embree: Absolutely. Very fast. And so, as we wrap up our conversation here, and again, congratulations. As Product Director, you look at this, what do you look at this 10 year milestone? What does it mean to you and what’s your vision for the future of this solution? Jackie Avery: Yeah, this milestone, I feel it, I feel it personally. Not just for me but my entire team. When you genuinely care about connecting with other people and helping and being support in this way, it’s really easy to feel the joy in what you’re doing. So this milestone, to me, is just something that I am reflecting on that I’m so grateful, I’m so grateful to be able to work with clients across the country and help people out there connect in a space where they’re expecting not to have that opportunity. More often than not, people are expecting not to hear back, or they don’t wanna get their hopes up that they will hear back, but they do. Yeah. And it feels great. And I love that. Ryan Embree: Yeah. The stakes can’t be any higher right now when it comes to that. And hotels are getting creative with trying to figure out ways to connect with guests in a world where, you know, you don’t have to visit the front desk anymore. You can, you don’t have to interact with hotel staff anymore. So hotels are trying to figure out ways that they can keep a constant line of communication. And this is always gonna be a place where guests are, are gonna be, do not make it a one-way conversation. They’re gonna continue to leave feedback. Are you genuinely listening? Are you authentically responding? And we’re so grateful to have you on this podcast to celebrate this milestone. Thank you, Jackie. And congratulations again to you and your team. Jackie Avery: Ah, thanks so much. It was great to be here. Ryan Embree: Next wee’re gonna be talking with Jason Lee, Chief Technology Officer at Travel Media Group, where we’ll talk a little bit about the history and evolution of this Respond and R™esolve solution, which just turned 10 years old. Ryan Embree: Hello everyone. Welcome to part two of our 10 year celebration of TMGs Respond and Resolve™ review response solution. I am here with one of the architects, CTO, Jason Lee, congratulations to you and your team 10 years. Jason, you know, we love a good origin story. Talk to us, bring us back 10 years ago when you started, maybe it was even before 10 years. But tell us a little bit about how Respond and Resolve™ came to be and kind of the evolution of the solution that now turns 10 years old. Jason Lee: I mean, I think we at that time, we had been kind of doing reputation for hotels for a little bit, mostly in post-day engagement. And then also monitoring reputation scores and reputation flow. And we were getting questions like, hey, can you handle review response? And so we sat down and we were like, we’re getting this more and more. And we had salespeople that were saying the same thing, like, hey, I just got the phone with this guy, and he said he would buy except if we had this product. And so we sat down and we started thinking about like, what is it gonna take to, to get this done? And we had, we happened to have a tech summit during that same time, and we all sat down. So at that time, it was all the tech leaders we had and our tech team as well. And we really just kind of mapped out, like, what would it take to, to do this? Yeah. And at the time I was like, listen, the only way this is gonna work, anybody will even buy this, is if they can ensure that whoever is providing them the response is gonna do it in their voice is gonna be able to do it in a way that they would do it. Speak to their guests in the way that they would wanna be spoken to. And so we sat down and we put together what was kind of the building blocks of what is today’s, Respond and Resolve™, Travel Media Group. But at the time was even more complicated. It had multiple touch points. So it had a single, it had a touchpoint of the review coming in. It had a touchpoint, after the response where we would audit the response before the response went to the hotel, the hotel would then approve the response. And then once the hotel approved this approved the response or edited the response, it would come back to us and we would touch it one more time before we would then publish that response. So we had this, like, we had a three touch internal, like four touch, if you include the hotelier system. And, you know, and of course, you know, anybody who’s done any kind of product work or anything would think like, that’s an insane amount of touches, that’s a crazy amount of scaling. And so then our secondary thing was like, how do we do this based on the number of reviews or whatever? And we weren’t even thinking that way. We’re like, because there’s an unknown number of reviews, how do we even do this? So we started the product out with, with that kind of cadence, with 20 reviews being kind of the core. So you get 20 reviews a month, and it was TripAdvisor only. Yeah. And you had this one critical response. So we would like, you know, if there was a, something that really, that happened that was really bad, we would write this like very specific kind of PR version of a response. And that was the original product. So we put it all together, we put our price point out, and, and I believe you were the first person to sell one to a hotel. So, so as we got that going, then it was, you know, then, then we went through the rest of kind of like the evolution of the product. But at that time, it was something I think one other company was doing, but we, you know, we didn’t really know what they were doing or how they were doing it. So we kind of took our own path in how we created it. Ryan Embree: And we were talking off camera about, you know, some of the challenges. And maybe I think it’s through some of the unexpected. ’cause you think about, all right, you know, if tomorrow, you know, someone was like, let’s, let’s create a company that responds to reviews, and then all of a sudden you start building that and you come across these challenges, these, these issues, these problems that you’re like, well, I didn’t think about that. I just kind of thought about the output and input. What were some of those kind of learning lessons along the way, and how did you kind of adapt to that, whether using efficiencies technology, because it’s a lot more difficult than just saying, Hey, we’re just gonna respond to your reviews. I think the biggest challenge and where we had our biggest evolution in the solution was in when we converted what we were doing. So at the time when we started it, we were using third party data. And we were pulling some stuff, but some stuff was being pulled through a third party vendor. And it wasn’t until we launched one view where we controlled the entirety of the dataset. And not just the entire, not just the entirety of the dataset, but the frequency of the dataset, which was insanely important. So this has to do with when it is received from the time that it was published live. And so that in itself sort of opened up this new lane, but in doing so, it also opened up our eyes to this really one like incredible flaw to our system, which was how we were pricing it. But that has to do with how we sort of viewed the, the universe of reviews for a single property. So when we started, we had that 20 Right. The next little jump was, well, maybe we’ll start charging by the room. And this was something we had heard other other vendors doing, and we’re like, oh, this is a good idea. We’ll start charging by the room. What we found immediately was that we were massively overcharging some hotels. And way undercharging other hotels. So a destination 80 room hotel could be doing three or four times the review volume that a 250 room corporate hotel was doing. Like, that’s straight up like extortion on one side and then just us just like.. Ryan Embree: And extended stay sometimes, you don’t have the frequency. Jason Lee: Completely, completely. So, so I think pricing, getting that pricing down. So once we then controlled the universe of reviews, we then, so at, at the time we launched OneView, we had a 360 view of a 365 to be exact, day view of a properties reputation. So we could sort of forecast their total quantity of reviews over a year and then, and then, and then sort of amortize that out to create pricing around review flow. So I believe we were one of the first to do review flow, and I think we might still be one of the only companies that prices that way, where we actually look at quantity of reviews and surveys that a property gets. And then we price knowing exactly what we’re going, what we’re up against, including the 35% ish increase over the summer months that that happens just based on review flow. You know, guest flow. So, so I think those were those big things, kind of those big hurdles, like, internally pricing it the right way, doing it in a way where we could, we could ensure that whatever we said we were going to do, we could 100% do. We had the staff to do it, we had the technology do it, and all the pieces in play. And then I think from there, it was then understanding the sort of undulation of the acquisition of review data. And that is a crazy space because, if you’re scraping the data directly from a site, then you’ve got that whole thing that that’s going on where sites are continually sort of trying to thwart that. You have the API side of that where you can get API but that requires you to get these relationships with these various sites. And so, so our, we were just like, just, just dogged determination To like secure better and better and better and better data sets. And we did that through, eventually through getting partnerships with the major review providers like Expedia, Booking.com and Google. And so inside of doing that, we were able to really secure a data set that then allowed us to respond in a timely manner and efficient manner, and in a way that, you know, could completely solve this issue for a hotel. Ryan Embree: I think some of the biggest learnings or we’ve had is through those challenges, but also through the close relationships that we’ve had with our hotel. Partners and those hotels that we say it all the time when it comes to reputation. I mean, feedback, you want feedback, right? Whether it be from your partners who who travel media group are working with, whether it be from your guests, and you’re a hotelier, you want that feedback. Because that means it’s striking some kind of cord, whether it’s good or bad. ’cause then you can make adjustments. So, the actually hearing what our hoteliers had to, to, to say about our, our reviews and our I’m sorry, what they had to say about our responses helped us. Collaborate or calibrate rather their voice and tone and everything that to kind of get us right in harmony with how they wanted responses. And I think for me at least, it was very surprising to see the spectrum at which people wanted, how they wanted their responses handled. Whether it’s, you know, we don’t want an apology ever to be heard on our responses or, you know, we, we always apologize whether it’s our fault or not. We’re always going to say the customer is always right. And there’s everything in between. We want our voice a little bit more laid back. We want it more of a professional tone. You know, you’ve gone through these patterns and trends of try to use keywords in every single one of your review responses. Aside from the challenges, what have you learned? Maybe talking to hotel partners or hearing them, seeing some of that feedback that comes in about our responses. ’cause I know, although you’re the CTO, you’re very close to that feedback and are in there and seeing what our hotel partners are saying every day about our responses. Jason Lee: That’s a great question. And I think it hits at the evolution of the benefits of this need. And I think that’s what’s so interesting about, about doing this for this length of time. So in the very beginning, I talked about that very complicated setup that we had where we were like approving the response before we sent it to the hotelier, and then we had the hotelier approve the response and edit the response, and then we publish the response. We kept a bunch of that together. So we kept the right approved by the hotelier edit and resolve or audit and resolve, process on our side. And so in doing that, even though it was overkill in the beginning, we had people saying, we don’t wanna approve it. We don’t wanna approve it because we’re, because we’re like, this takes too much time. And because I’m not around on the weekend or whatever. And, but what ended up happening is that as the sort of understanding of what review response was doing, so the review response kind of needs sometimes is hinges on what is the downward pressure to get this done? So is this coming from my management company? Is it coming from the brand? Is it coming from an OTA that says I’ll get better placement if I do this this way? So this becomes this becomes thing. Or like you said oh, I heard that I get better SEO get better placement if I use keywords in my responses. So this becomes this sort of meta benefit. And I think through the through line that we took from the very beginning and way before, I feel like a hoteliers wanted us to do it that way. And maybe today there’s still a few hoteliers that are just like, whatever, man, just get it done. You know, is that we really wanted to communicate with the guest who wrote the review. And we wanted to make sure that whatever we were writing in our response, that that communication was clear. It was clear in gratitude on five stars. It was clear in empathy and resolution in one star reviews. And it was, it was really trying to find that balance when there was no feedback. Even if the get, even if the hotel didn’t care maybe as much about the content of the response that they trusted us to make that response. But what we find is like now, 10 years later, that where, where we have had a complete shift in our property profile at Travel Media Group, where I think we started with a lot of economy properties and select service properties where we’ve, we’ve reached into these incredibly large resorts luxury properties. Some of the nicest properties in the United States are our clients. And I think it’s because we’ve stuck with that. So you talk to the hotelier that has a $200 or $300 a night guest, or even a $1,200 a night guest, in some cases, their feeling about the retention of that guest is very different than a select service, than a select service. But they’re, but they’re also their version of, like, that this activity promotes acquisition of guests. And so the stakes are high. In this space. And I think we’re reaching into like a whole new era where this information, the review and the response are affecting generative search. And we’re reaching a whole new era of economizing the search time with massive amounts of review data. In an individual research session for a guest is really changing the importance of this activity together. So I think, I know I kind of took a windy road on that, but I think the biggest thing is that the evolution of expectation from the guest, but also then from the hotel has changed. And we’ve stayed close to it this entire time. And like, like everything that we do at Travel Media Group, we are sort of singularly focused. So we’re so focused on this as this. We probably, when I talk to hotels sometimes, they’re like, man, you are really exaggerating the importance of this activity. And I’m like, no, it’s everything. This is like, this is about you securing the relationship with this guest. This is everything. But hopefully you want a partner like that has that sort of dogged determination to make sure that it’s done correctly. But I feel like, so to kind of wrap this up, I do feel like that that is what we’ve done, that’s been the through line is like focusing on the need and like you said, focusing on the voice make, altering account by account. So now you’re talking about a few thousand hotels. That we’re scaling, you know, we’re where we’re like in the off months, we’re doing somewhere, you know, around 20,000 – 25,000 reviews. And we’re able to then inside of that still create personalization, still create a voice of a hotel. Still be able to hit the right kind of policies, the right kind of renovation details, the right kind of care to each individual review, or each individual guest as we see that to make this thing work. Ryan Embree: I mean, every hotel we have found out is so drastically different from the way they want thing hand handled, but also, just their properties are different, right? Their locations, their markets, occupancy drivers, the type of traveler that they bring in that they want to attract. There’s so many different elements. That speak to that. And it’s with the, Jackie and her team do a fantastic job to the point to the precision, we want to be completely aligned with that hotel partner. And what you were talking about was some of the newer luxury properties that we’re now partnering with. I mean, the stakes are high in the sense of they’ve had decades long reputation. They have built that. And it is no longer a negotiable for them to make sure that that reputation is protected. And a solution like this, like respond and resolve, really can help solidify that and also just serve as such a foundation and a security blanket in case some of these, Jackie had a couple examples of these things right now that can go wrong at a property. We hate to see it, but it happens every single day in a trusted partner like Travel Media Group and Respond & Resolve™ team behind you can really help give you a little bit of peace of mind for a hotelier. And you’re absolutely right. Obsessed is a great word to put it and passionate about review response. I mean, this is something that we’ve done for 10 years, but I think it’s been a little bit longer that we’ve been in the reputation game. And you know, you can’t, in 2026, you know, we, I had a podcast episode, late last year where it was actually with the co-founders of ILHA and they were talking about how you cannot in 2026 cannot be a complete expert at every aspect of hospitality. You just can’t. It’s just, it’s one of those unique industries where you can’t know everything about everything. You will never be the expert of chemicals for your hotel pool. But it’s important to know those things, and it’s important and critical to have a valuable partner that knows those things. So you think about that as one element, chemicals in a pool, curtains, flooring, review response is a very important element to your digital and online reputation there. And we talked with Jackie about, you know, obviously AI and how that has certainly changed in the last 10 years. And it’s how it’s come in, talk to us, because I think a lot of times people might hear us and think that we are anti AI or anti-technology, and it’s actually the exact opposite. It’s an incredible piece of technology that we can use in elements of reputation, but not necessarily for the actual response. So how are you kind of using AI? And we do have an AI solution, not 10 years old yet. We’ll be doing that in in several years. But talk to us about how you’ve used technology and AI kind of hand in hand with Respond and R™esolve for the past 10 years. Jason Lee: Yeah. I mean, I would say in the last 18 months we have evolved our core platform probably more than we did maybe in four years. So we’ve done a lot recently. And a lot of it is that a, like a whole new world of data analytics has been opened up. By this, so something that I would needed maybe two or three data scientists to help me with. I can do, can do with, with an API through anthropic, or through Open AI. And working with members of my team and putting some data together, we’re able to find like really interesting insights. And so the first thing we launched last year was the guest experience snapshot. And that was an a completely AI driven report. And the sort of origin of that was to show the hotel the top things that was that a guest was experiencing great. And then the top things that they, that was going wrong, and some of that was to show them multiples of the things that we were responding to. So the things that, so using this data to kind of, to shine a little light on like, Hey, we can only say sorry for this so many times. You know, but also to show them the other side of it where it’s like, Hey, this is where you guys are winning. You guys are winning in these very, in these areas. And this feedback isn’t always a negative. There’s a bunch of great stuff in here. And I think, so we’ve then continued that by continuing to analyze trends to continue to analyze, review flow, to analyze the sentiment data. And it just continues and continues and continues, as we sort of unlock the use cases of these tools. But for us, I think like the big pieces of the tools that are really exciting coming forward are the ways that we can scale personalization, in a way that we couldn’t do without major data science. And, and so we’re able to scale personalization, so taking the personalization that a hotelier gives us about very specific things about their property, and not writing the response based on that, but sort of confirming the response against the voice. So I can take a response and confirm then the voice, you know, and it says, yeah, this, this matches what they’re, what they asked us to do. And so that can get very, that in our world, that’s probably one of the more complicated pieces of it, especially where you have a very lengthy voice note, you have a massive policy note. You have a massive amenity amenity note. So these are these these spaces where a writer could get turned around on something. But where this could verify, hey, the response you just wrote is missing this one piece. Ryan Embree: Notes are changing seasonally based on restaurant menus, based on programming that the resort is conducting out. And its amenities classes that it has timing. I mean, all of those elements are notes that that can be provided and are so important. I mean, we think of it as oh, well, if we get a date wrong or if we get an item wrong, I mean, that has a pure, such a big impact on the guest experience and their impression of your hotel. And the care that you’re taking, so it’s just one of those elements, again, we talked about it with Jackie of, you have to prove essentially at this time that you’re not AI and that you do care and that, it’s so important to these guests and hoteliers, all this. Jason Lee: I think that’s where it all boils down to is that when I get that email from Booking.com as a guest that’s from the hotel, and I open that up and I read the response to the review that I wrote, does it feel authentic? Does it feel like it came from them? Does it mean anything to me? Is there any kind of meaning to that at all? Or is this like, or does this intensify, does this intensify my advocacy of this property, or does this intensify my anger? And you or does this turn me around? Does this make me wanna and I think these are these opportunities you have in this space that does make a huge difference. And I think AI will help us enhance the personalization of our individual properties and help help us, like put that really, like that perfect response together that helps the guests know that they’re cared for. Ryan Embree: It’s a feeling. I mean, Jackie talked about it getting that feedback from our partners about, this was a repeat guest, this is someone that stayed with us and they talked about our response back to them. They thanked us. And those are the moments that we strive here at Travel Media Group for, and we’ve seen so many over the last decade of doing this review response. And here we are at 10 years as you look towards the future, the landscape ever changing, you know, what do you see kind of for the future of Respond and Resolve™? And maybe we can open it up just to guest feedback management. I mean, were really at a inflection point I feel like right now. Jason Lee: Yeah. I mean, I think, I think it’s kind of more of the same in terms of what this has been about all the all along, which is the guest experience. And how do we react to the guest experience react to the specific experience the guest is giving us in a response, but act then multiple guest having similar experiences. How do we react to that? How do we improve the guest experience over time? And I think that that’s where the opportunity is right now, is that there are so many tools available to us to understand this in a much more granular level, in a much more specific level. So the old way of, of asking questions, I think of guests, I think is gonna go away at some point us sort of like, asking guests the same questions over and over again. You know, would you recommend, how clean was your room? What was the breakfast like? You know, rate that, I think we’re gonna get to a spot where we sort of understand these elements, but we can take broader textural, data points and start to really dial in to, so what does a 3 in breakfast mean? What does, what does it mean when somebody says that they would recommend at a 7? Or a thumbs up or a thumbs up or a thumbs down. I think this is where, you know, this is where these kinds of scales get a little funky. And so AI could help a guest actually articulate themselves in a response in a survey, for example. AI could also obviously take this data and take patterns of data and help a hotel understand the fail points of their service. And I think those are these really amazing opportunities for hotels that want to engage there. And, but all of this together is also doing something really interesting in the generative search world. So, we’re seeing people flock generative search more and more and more because it economizes that effort. I can read hundreds of reviews, I can have hundreds of reviews read for me and summarized, based on a very specific question. So I can ask about the breakfast, for example. And I get this summary. So none of that is gonna come through a three on a guest experience survey a guest satisfaction survey is not gonna affect that. But the 25 Expedia reviews that you’ve gotten in the last 90 days will. And I think those are those things that start to inform the traveler are going to be the quantity of signals. Whether they’re positive or negative and then the sort of inference of that signal, it’s not binary, it’s not good or bad, it is this other thing. Which is sort of the feeling of a guest. And I think a AI is getting better and better and better, and is getting to a point where it can sort of relay the feeling that multiples of guests have had about your property to a prospective guest. And that either should thrill you or it should scare you. Because this part of technology that I think get that we are all enjoying in some ways, right? Because it’s saving us time, it’s saving us effort, but in other ways, there is no place to hide. So you can’t hide behind, the first 200 reviews that you received at your hotel anymore. Where you got that, the first 200 reviews, you netted out a 4.4, and you’ve sort of been riding on that for the last like five, six years, more and more. That’s score is going to be irrelevant. Ryan Embree: That’s what I was gonna say, that I think the historical data is just gonna become less and less vital and critical. And it’s gonna be a moving type. It’s what you want. It’s absolutely something in the now what is the guest doesn’t care about what your hotel was like five years ago. When somebody at the front desk had a great, was really personable and friendly to them. They want to know what that front desk agent is doing today. What that room looks like today. So it’s going to be this living almost a living reputation. Jason Lee: And it is today. Yeah, it is now. But it’s different because, because a guest won’t research that deeply. It is today, I think it’s living today. And I think the hotels that are winning today will continue to win. Because it means that you’re doing the right thing by your guest. And I think that continues this cycle of sort of looking at the guest experience and finding your fail points and fixing ’em, finding ’em, fixing, finding and fixing is the real key. But it’s also empowering your front desk. It’s, it’s making sure that nobody leaves your property upset. It’s all of the things that we should be doing anyway that affect thhis. This is true hospitality. At its core but I think, what’s interesting about what AI is doing is it’s kind of shining a light into the, I guess, residual needs here. But I think this also gives you an unprecedented opportunity at your hotel to share this information with your staff, to, to take this back and, and really like, like dig in and make it work. The other thing I was gonna say, the other thing I was say on that, what I think on the future of guest feedback management will be the number of companies coming in an AI play today is crazy. There’s a lot of new companies that are coming in there, and there’s, and then there’s like long-term companies like Medallia, and Qualtrics and other companies that are offering AI responses inside of their platforms. And I think this all economizes that activity, but it does not remove our obligation to have authentic voice at our property and to communicate with guests that need to be communicated with. And the guests that needs to be communicated with. If you communicate well there, and I’ve said this over and over and over, if you communicate with the guest who wrote the review, well that will impact guest acquisition a hundred percent. Ryan Embree: Absolutely. Jason Lee: So the authentic voice is gonna be at a premium. The canned voice, the canned templated voice of AI, I think will end up, will end up being able to spot it. I mean, I think in some ways it, nothing changes, right. In other ways, everything changes. Ryan Embree: Yeah. Yeah. I absolutely agree with you on that, Jason. I think it is going to be a priority for hotels that truly care to rise above the sea of sameness. And as your response and the templates, you know, that was kind of that first tide, was that the templates you wanted to show your guests that you actually cared, write something that looked better than a template. Better than a thank you for your feedback. ’cause that’s what all you were getting. Now, the, the reputation response ecosystem is even more ingrained because more and more people are coming in and using AI to respond. You’re going, it’s going to be a premium to show that you’re going to be looking for those edges and places that you can show guests that you care differently from the hotel next to you. And authentic review response, caring review response is gonna be one of those. Jason Lee: But authenticity all the way around, I mean I saw this I saw a video of the CEO of Marriott talking about specifically saying, use this technology to give yourself more time with the guest. Give yourself a few extra minutes with the guest to create relationship to create authenticity in person. Ryan Embree: The general manager of the future might look closer to the general manager of the past than it does right now. Interesting times. Here to celebrate, again, 10 years of Respond and Resolve™. Congratulations, another milestone, another chapter. Congrats to you and your team, and thanks for celebrating with us here on the Suite Spot. Jason Lee: Thanks, Ryan. Ryan Embree: To join our loyalty program, be sure to subscribe and give us a five star rating on iTunes. Suite Spot is produced by Travel Media Group. Our editor is Brandon Bell, with Cover Art by Bary Gordon. I’m your host Ryan Embree, and we hope you enjoyed your stay.

Introducing Allica Bank – the award-winning bank built specifically for established SMEs

In this special live episode of Marketing in the Madness, recorded at the Retail Tech Show, Katie Street sits down with Fabrice Khullar, Director of Product Experience at Boots, to talk retail transformation, AI, product experience, UX and the future of the customer journey. Fabrice shares what it takes to lead digital transformation inside a major retail brand such as Boots, what retailers need to do to move faster and how product and UX teams can help businesses stay closer to what customers actually need. They also explore agentic commerce, fragmented buying journeys, the continued power of physical stores, Gen Z's relationship with technology and why experimentation needs to become a core part of how retail teams plan and build. Chapter: 00:00 Live from the Retail Tech Show 00:24 Meet Fabrice Khullar from Boots 01:09 Leading digital transformation at Boots 02:26 Why retail needs to adapt faster 05:44 Building flexible tech and teams 07:23 Making experimentation the plan 10:51 The new customer journey 13:46 Tracking fragmented buying behaviour 19:37 What's next for retail product experience 20:30 Why channels stack, not replace 22:18 The power of in-store shopping 23:08 Gen Z, authenticity and tech backlash 25:49 Creating consistency across every touchpoint 27:10 The future of product and UX 28:37 Final thoughts Subscribe for more conversations with the people shaping the future of marketing, retail, technology and customer experience. Subscribe for more live sessions, marketing insights and conversations from the people shaping the future of the industry. Subscribe to the podcast: Spotify: https://open.spotify.com/show/2UUIgMdZ6FdSCrux5BY7PI?si=c48bdbecb5be4a6e Apple Podcasts: https://podcasts.apple.com/us/podcast/marketing-in-the-madness/id1688996981 Connect with us: Fabrice Khullar LinkedIn: https://www.linkedin.com/in/fabrice-khullar-4309153/ Katie Street LinkedIn: https://www.linkedin.com/in/katiestreet/ Instagram: https://www.instagram.com/streetmate/ Marketing in the Madness LinkedIn: https://www.linkedin.com/company/marketing-in-the-madness-podcast/ Instagram: https://www.instagram.com/marketinginthemadness/

A balanced conversation on smarter workflows, human judgment, and what comes next. About Adam Morris Adam Morris is the Product Director, Integrations at Faria Education Group, where he leads a development team for ManageBac and OpenApply. With experience as a teacher, school leader, technology director, and software engineer, he brings a practical, school-centred approach to solving challenges in international education. LinkedIn: https://www.linkedin.com/in/adam-morris-08905a20/   Website: https://mistermorris.com   About William Faure William Faure is the Founder of Resonant Information Systems, a firm dedicated to bridging the gap between heterogeneous systems and tackling the real-world complexities of modern education. Whether architecting granular tools or enterprise-scale platforms, he strives to ensure that administrative systems support - rather than hinder - the core mission of teaching and learning while elevating the technological status quo. He blends deep technical proficiency as a Senior Software Engineer with a no-nonsense understanding of institutional operations, forged through two decades of evolution as a mathematics teacher, school leader, and former CIO of Taipei European School.  Resources https://guide.fariaedu.com/leading-technology-change    https://faria.org/   https://resonant.tw/   John Mikton on Social Media LinkedIn: https://www.linkedin.com/in/jmikton/ Twitter: https://twitter.com/jmikton Web: beyonddigital.org Dan Taylor on social media: LinkedIn: https://www.linkedin.com/in/appsevents  Twitter: https://twitter.com/appdkt  Web: www.appsevents.com Listen on: iTunes / Podbean / Stitcher / Spotify / YouTube Do a full security audit of your Workspace for free at https://workspaceaudit.com Would you like to have a free 1 month trial of the new Google Workspace Plus (formerly G Suite Enterprise for Education)? Just fill out this form and we'll get you set up bit.ly/GSEFE-Trial

Prathik Roy is Product Director for Data and AI Solutions at Springer Nature, one of the world's largest academic publishing companies. A quantum chemist and material scientist by training, he spent years in R&D before gravitating towards product management — and has spent the past 12 years helping publishers understand the value locked inside their content. In this episode, Prathik makes the case that publishers are sitting on some of the most strategically valuable data in the world, and that most of them are only beginning to understand what that means in the age of AI.In this episode, we cover:(00:00) Introduction: from quantum chemistry to product management (05:00) The Schrödinger problem: why content value is increasingly unknowable (08:00) How traditional publishing metrics worked — and why they broke (11:30) The ChatGPT moment and its impact on scientific publishing (15:00) Paywalls, subscription models, and the shift to data licensing (21:30) How scientific content earns its quality — and why AI cannot just follow the citations (26:00) Why AI developers want bullet points — and what that means for content structure (29:00) New monetisation models: tokens, outcomes, and data as a service (33:00) Rights management: rights in, rights out, and why the prohibited section matters (36:30) Measuring content value when your users live inside AI systems (38:00) What to do with your content archive: extraction, licensing, and prediction marketsOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

In this special episode, I spoke with Boaz Valkin, Co-Founder and CEO of Falkin, a digital safety platform which is redefining how financial institutions approach the global surge in fraud.Boaz's journey into the world of cyber defence is deeply personal, stemming from a devastating family experience where a close family member lost 15% of her life savings in a single afternoon to a bank phishing impersonation scam. This incident became the catalyst for Falkin's mission: to shift protection earlier in the scam lifecycle, focusing on the moment before someone clicks, replies, or transfers money. Before co-founding Falkin, Boaz built extensive experience in the high-growth tech sector, having served as Head of Product at Cazoo (which listed on the NYSE), Product Director and Founding Tech Employee at Moment, and Product Manager at Prodigy Finance. This background in building and scaling products from "zero to one" and "zero to 100" has prepared him for the complex challenge of tackling fraud.

In this episode of the Interop Now at Vibe series on The Beat Podcast, host Sandy Vance sits down with Adam Luff, VP of Product Solutions at Infor, and Jesse Evans, Product Director for Infor FHIR Services, for a deep and practical conversation about why semantic interoperability is the make-or-break factor for AI in healthcare.  With decades of experience between them, Adam and Jesse explain why organizations that skip the data normalization step are building on a foundation that will eventually collapse. From prior authorization workflows to longitudinal patient records, this episode is essential listening for any healthcare leader who wants to understand what AI-ready infrastructure actually looks like. In this episode, they talk about: AI cannot make sense of data that is not semantically normalized Integration wires things up; interoperability makes the data actually usable A single patient can exist under multiple names and identifiers across dozens of systems FHIR is not a replacement for HL7, it is the latest version of the HL7 specification Poor data quality in EHRs is the rule, not the exception, even at well-resourced organizations Event-driven architecture enables prior authorization workflows to run with no human intervention Infor's longitudinal patient record viewer pulls data from up to 70 archival systems into one normalized view The FHIR server is becoming the source of truth, replacing the EHR as the authoritative record Bed turnover and discharge workflows are where providers are capturing real, measurable ROI right now A well-governed, normalized data platform unlocks an almost unlimited number of AI use cases A Little About Adam and Jesse: Adam Luff has been with Infor for six years and has spent about 20 years in the provider space. Before Infor, he worked at a company that manufactures large MRI and CT machinery. He focuses on business impact with provider organizations. Jesse Evans has been at Infor for about 10 years, first as a Principal Solutions Architect and now as Product Director for Infor FHIR Services. He has been in the healthcare enterprise industry for about 20 years, with deep expertise in integration engines, interoperability, and FHIR standards.

In this episode, AJ Rivosecchi, Product Director at Bluesight, explores how health systems are rethinking pharmacy procurement as a strategic function amid rising complexity, drug shortages, and 340B uncertainty. He shares how integrating data across supply chain, finance, and compliance can improve resilience, protect margins, and support better decision making.This episode is sponsored by Bluesight.

Gokul Rajaram is one of the greatest operators turned investors of the last 2 decades. He is trusted as the go to advisor for the greatest founders in the world. Today he serves as a Board Director at three public companies: Coinbase, Pinterest and The Trade Desk. Prior to Marathon (his firm), Gokul served on the executive team at DoorDash and Block. Before Block, he served as Product Director of Ads at Facebook. Earlier in his career, Gokul served as a Product Management Director for Google AdSense. Gokul is also a prolific angel investor, having invested in 700+ companies, including Airtable, Figma, Groq, Runway, Supabase, and Vercel.  AGENDA: 03:53 — Investing Lessons from Google, Doordash and Facebook 05:32 — Why Mark Zuckerberg is the Greatest Distribution Genius Alive 07:23 — Why Every Company Today Needs to be Multi-Product 09:16 — Negative Gross Margins: Are the Best Companies Actually Built on "Shit" Economics? 10:50 — The SaaS Apocalypse: Is the Entire Sector Going to Zero? 12:15 — The 8 Moats of Enduring Software Companies: How to Analyse Companies 14:50 — Why Brand is No Longer a Strong Moat (And What Replaced It) 16:13 — Salesforce vs. Atlassian: Which Systems of Record are Dying? 18:13 — Outcome-Based Pricing: Is This the Total Death of Seat Pricing? 20:16 — The Bolt-On AI Trap: Why Rebuilding Your Entire UX is Non-Negotiable 23:44 — Are the Outcome Sizes of Vertical SaaS Large Enough for VC Today? 28:16 — The Zombie Cohort: What Happens to Private Companies with High Valuations? 32:44 — Is "King Making" Complete Bullshit? 34:21 — Durability Over Margins: What Really Matters in a 100x Growth World 35:36 — The Non-Consumption Miracle: Why Granola and Gamma are Crushing It 38:50 — The PayPal Rule: Can You Raise Prices 5 Times in 3 Years? 42:47 — My Biggest Miss: How I Misread the Shopify Billion-Dollar Mark 45:18 — The Courage to Bet: Why Instacart is the Best VC Deal Ever 46:33 — Seed vs. Growth Pricing: When Does Price Actually Destroy Returns? 50:53 — Does "Proprietary Founder Access" Even Exist? 54:33 — Double Down or Diversify? The Truth About Fund Reserves 59:44 — The Vanta Anti-Portfolio: A Mistake I'll Never Forget 01:01:21 — When to Sell: The "Sell a Third, Hold a Third, Trade a Third" Rule 01:04:12 — Why Remote Early-Stage Companies are Dying 01:07:33 — Why Mid-Level Partners are Fleeing Mega Funds 01:09:47 — The Best CEO Superpowers: Larry, Mark, Jack, and Tony 01:12:33 — The Next 10 Years: Why Dropouts are "AI Maxing" the World    

This week on Booked to Last, Adam Gellman and Ryan from RBICru7 unpack one of the biggest moments in wrestling card history.Randy Orton walked into RBICru7 for Rip Night and stayed for over two hours. He signed for every fan. He answered every question. He took selfies. He even studied Ryan's personal collection and talked comps.What does it mean when your GOAT shows up at your shop and delivers?The guys break down the full experience and why this wasn't just an appearance. It was validation for collectors.Then Tim Trout, Product Director for WWE at Topps, joins the show to talk:WWE UniverseEvent-worn relicsWrestleMania patch 1/1sInscriptions and on-card autosWhat's coming in 2025 and 2026If you collect wrestling cards, this episode matters.This isn't hype.It's context.And the game is changing.Check out RbiCru7 for all your wrestling and sports card needs!Join Adam's Main Event Wrestling Cards group for freeGet exclusive content, promote your cards, and connect with other collectors who listen to the pod today by joining the Patreon: Join Stacking Slabs Podcast PatreonFollow Ryan: | Instagram | Website | YouTubeFollow Adam: | X | InstagramFollow Stacking Slabs: | Twitter | Instagram | Facebook | Tiktok ★ Support this podcast on Patreon ★

No primeiro episódio da história do Papo na Arena com plateia, nossos hosts Arthur e Aíquis receberam no palco:Marcos Masuchi - VP of Products, CreditasKelly Costa - Superintendente de Produtos, Omni ConectadoRenata Gagetti - Fractional CPO, Ex-Uber, iFood, OLXGabriel Hamu - Tech & Product Director, Serena EnergiaPara debaterem sobre quais as expectativas para 2026. O que vai mudar nos times? E nos processos seletivos? Qual papel da liderança nisso?O que esperar do mercado de produtos em 2026?

Come si diventa davvero Product Manager?Non seguendo un percorso lineare.Ma passando da ruoli diversi, imparando a leggere il contesto, facendo scelte non sempre comode e costruendo competenze che vanno oltre il titolo. In questo episodio di Product Heroes, Marco si confronta con Jasmine Comi per entrare nel merito del passaggio di carriera verso il Product Management: cosa serve davvero per fare il salto, quali errori evitare e come orientarsi tra aspettative, realtà del ruolo e crescita professionale. Una conversazione pensata per aspiranti Product Manager e career switcher, che vogliono capire cosa c'è dietro al ruolo e come prepararsi in modo consapevole. Nel corso dell'intervista parliamo di:cosa significa davvero lavorare come Product Manager oggiil passaggio da altri ruoli al Product Managementcome sviluppare il mindset di prodotto, oltre alle competenze tecnicheerrori comuni di chi vuole entrare nel mondo Productcome orientarsi tra formazione, pratica e prime esperienzecosa cercano davvero le aziende quando assumono PMcome capire se il Product Management è il percorso giusto per teUna conversazione concreta, senza retorica.Pensata per chi sta valutando il salto di carriera verso il Product Management.00:00 Introduzione02:46 Chi è Jasmine Comi e il suo percorso professionale05:30 Cosa significa davvero “fare Product”09:10 Il passaggio da altri ruoli al Product Management13:40 Mindset vs competenze: cosa conta di più18:20 Gli errori più comuni di chi vuole diventare PM23:15 Formazione, pratica e primi passi nel ruolo28:40 Come capire se il Product Management è il percorso giusto33:10 Cosa cercano le aziende quando assumono Product Manager38:20 Consigli pratici per aspiranti PM e career switcher

Subscriptions aren't enough anymore. We dig into why the next wave of software winners are building full commerce platforms where payments are invisible to users yet central to growth. With NMI's CMO Peter Galvin and Product Director of Developer Experience, Luis Peña, we unpack how vertical SaaS turns checkout into a native, on-brand experience that drives revenue, cuts churn, and opens the door to embedded finance.We start with the big shift: horizontal tools are giving way to vertical platforms that automate every workflow and own the moment of payment. From dentist offices to gyms and home services, merchants want one system that books, bills, and gets them paid. Peter explains how integrated payments changes the business model - subscription fees plus payments monetization and new fintech lines like working capital - while strengthening loyalty through a consistent, secure merchant and consumer experience.Luis takes us into the build. He shares a practical roadmap for developer-friendly adoption: onboard merchants within your app, collect card data with tokenization and design for webhooks, and exception paths from day one. We talk sandboxes, test suites that simulate real failure modes, and AI-friendly docs that make it easier for modern teams to ship quickly without cutting corners. Then we zoom out to the data advantage - interchange optimization, card mix insights, network tokenization, and benchmarking that inform pricing, conversion, and cross-sell strategies.The takeaway is simple: treat payments as a growth engine, not a bolt-on. When software controls the workflow and the commerce flow, the product becomes stickier, the economics improve, and customers stop thinking about payments at all.

Every few years, the world of product management goes through a phase shift. When I started at Microsoft in the early 2000s, we shipped Office in boxes. Product cycles were long, engineering was expensive, and user research moved at the speed of snail mail. Fast forward a decade and the cloud era reset the speed at which we build, measure, and learn. Then mobile reshaped everything we thought we knew about attention, engagement, and distribution.Now we are standing at the edge of another shift. Not a small shift, but a tectonic one. Artificial intelligence is rewriting the rules of product creation, product discovery, product expectations, and product careers.To help make sense of this moment, I hosted a panel of world class product leaders on the Fireside PM podcast:• Rami Abu-Zahra, Amazon product leader across Kindle, Books, and Prime Video• Todd Beaupre, Product Director at YouTube leading Home and Recommendations• Joe Corkery, CEO and cofounder of Jaide Health • Tom Leung (me), Partner at Palo Alto Foundry• Lauren Nagel, VP Product at Mezmo• David Nydegger, Chief Product Officer at OvivaThese are leaders running massive consumer platforms, high stakes health tech, and fast moving developer tools. The conversation was rich, honest, and filled with specific examples. This post summarizes the discussion, adds my own reflections, and offers a practical guide for early and mid career PMs who want to stay relevant in a world where AI is redefining what great product management looks like.Table of Contents* What AI Cannot Do and Why PM Judgment Still Matters* The New AI Literacy: What PMs Must Know by 2026* Why Building AI Products Speeds Up Some Cycles and Slows Down Others* Whether the PM, Eng, UX Trifecta Still Stands* The Biggest Risks AI Introduces Into Product Development* Actionable Advice for Early and Mid Career PMs* My Takeaways and What Really Matters Going Forward* Closing Thoughts and Coaching Practice1. What AI Cannot Do and Why PM Judgment Still MattersWe opened the panel with a foundational question. As AI becomes more capable every quarter, what is left for humans to do. Where do PMs still add irreplaceable value. It is the question every PM secretly wonders.Todd put it simply: “At the end of the day, you have to make some judgment calls. We are not going to turn that over anytime soon.”This theme came up again and again. AI is phenomenal at synthesizing, drafting, exploring, and narrowing. But it does not have conviction. It does not have lived experience. It does not feel user pain. It does not carry responsibility.Joe from Jaide Health captured it perfectly when he said: “AI cannot feel the pain your users have. It can help meet their goals, but it will not get you that deep understanding.”There is still no replacement for sitting with a frustrated healthcare customer who cannot get their clinical data into your system, or a creator on YouTube who feels the algorithm is punishing their art, or a devops engineer staring at an RCA output that feels 20 percent off.Every PM knows this feeling: the moment when all signals point one way, but your gut tells you the data is incomplete or misleading. This is the craft that AI does not have.Why judgment becomes even more important in an AI worldDavid, who runs product at a regulated health company, said something incredibly important: “Knowing what great looks like becomes more essential, not less. The PM's that thrive in AI are the ones with great product sense.”This is counterintuitive for many. But when the operational work becomes automated, the differentiation shifts toward taste, intuition, sequencing, and prioritization.Lauren asked the million dollar question. “How are we going to train junior PMs if AI is doing the legwork. Who teaches them how to think.”This is a profound point. If AI closes the gap between junior and senior PMs in execution tasks, the difference will emerge almost entirely in judgment. Knowing how to probe user problems. Knowing when a feature is good enough. Knowing which tradeoffs matter. Knowing which flaw is fatal and which is cosmetic.AI is incredible at writing a PRD. AI is terrible at knowing whether the PRD is any good.Which means the future PM becomes more strategic, more intuitive, more customer obsessed, and more willing to make thoughtful bets under uncertainty.2. The New AI Literacy: What PMs Must Know by 2026I asked the panel what AI literacy actually means for PMs. Not the hype. Not the buzzwords. The real work.Instead of giving gimmicky answers, the discussion converged on a clear set of skills that PMs must master.Skill 1: Understanding context engineeringDavid laid this out clearly: “Knowing what LMS are good at and what they are not good at, and knowing how to give them the right context, has become a foundational PM skill.”Most PMs think prompt engineering is about clever phrasing. In reality, the future is about context engineering. Feeding models the right data. Choosing the right constraints. Deciding what to ignore. Curating inputs that shape outputs in reliable ways.Context engineering is to AI product development what Figma was to collaborative design. If you cannot do it, you are not going to be effective.Skill 2: Evals, evals, evalsRami said something that resonated with the entire panel: “Last year was all about prompts. This year is all about evals.”He is right.• How do you build a golden dataset.• How do you evaluate accuracy.• How do you detect drift.• How do you measure hallucination rates.• How do you combine UX evals with model evals.• How do you decide what good looks like.• How do you define safe versus unsafe boundaries.AI evaluation is now a core PM responsibility. Not exclusively. But PMs must understand what engineers are testing for, what failure modes exist, and how to design test sets that reflect the real world.Lauren said her PMs write evals side by side with engineering. That is where the world is going.Skill 3: Knowing when to trust AI output and when to override itTodd noted: “It is one thing to get an answer that sounds good. It is another thing to know if it is actually good.”This is the heart of the role. AI can produce strategic recommendations that look polished, structured, and wise. But the real question is whether they are grounded in reality, aligned with your constraints, and consistent with your product vision.A PM without the ability to tell real insight from confident nonsense will be replaced by someone who can.Skill 4: Understanding the physics of model changesThis one surprised many people, but it was a recurring point.Rami noted: “When you upgrade a model, the outputs can be totally different. The evals start failing. The experience shifts.”PMs must understand:• Models get deprecated• Models drift• Model updates can break well tuned prompts• API pricing has real COGS implications• Latency varies• Context windows vary• Some tasks need agents, some need RAG, some need a small finetuned modelThis is product work now. The PM of 2026 must know these constraints as well as a PM of the cloud era understood database limits or API rate limits.Skill 5: How to construct AI powered prototypes in hours, not weeksIt now takes one afternoon to build something meaningful. Zero code required. Prompt, test, refine. Whether you use Replit, Cursor, Vercel, or sandboxed agents, the speed is shocking.But this makes taste and problem selection even more important. The future PM must be able to quickly validate whether a concept is worth building beyond the demo stage.3. Why Building AI Products Speeds Up Some Cycles and Slows Down OthersThis part of the conversation was fascinating because people expected AI to accelerate everything. The panel had a very different view.Fast: Prototyping and concept validationLauren described how her teams can build working versions of an AI powered Root Cause Analysis feature in days, test it with customers, and get directional feedback immediately.“You can think bigger because the cost of trying things is much lower,” she said.For founders, early PMs, and anyone validating hypotheses, this is liberating. You can test ten ideas in a week. That used to take a quarter.Slow: Productionizing AI featuresThe surprising part is that shipping the V1 of an AI feature is slower than most expect.Joe noted: “You can get prototypes instantly. But turning that into a real product that works reliably is still hard.”Why. Because:• You need evals.• You need monitoring.• You need guardrails.• You need safety reviews.• You need deterministic parts of the workflow.• You need to manage COGS.• You need to design fallbacks.• You need to handle unpredictable inputs.• You need to think about hallucination risk.• You need new UI surfaces for non deterministic outputs.Lauren said bluntly: “Vibe coding is fast. Moving that vibe code to production is still a four month process.”This should be printed on a poster in every AI startup office.Very Slow: Iterating on AI powered featuresAnother counterintuitive point. Many teams ship a great V1 but struggle to improve it significantly afterward.David said their nutrition AI feature launched well but: “We struggled really hard to make it better. Each iteration was easy to try but difficult to improve in a meaningful way.”Why is iteration so difficult.Because model improvements may not translate directly into UX improvements. Users need consistency. Drift creates churn. Small changes in context or prompts can cause large changes in behavior.Teams are learning a hard truth: AI powered features do not behave like typical deterministic product flows. They require new iteration muscles that most orgs do not yet have.4. The PM, Eng, UX Trifecta in the AI EraI asked whether the classic PM, Eng, UX triad is still the right model. The audience was expecting disagreement. The panel was surprisingly aligned.The trifecta is not going anywhereRami put it simply: “We still need experts in all three domains to raise the bar.”Joe added: “AI makes it possible for PMs to do more technical work. But it does not replace engineering. Same for design.”AI blurs the edges of the roles, but it does not collapse them. In fact, each role becomes more valuable because the work becomes more abstract.• PMs focus on judgment, sequencing, evaluation, and customer centric problem framing• Engineers focus on agents, systems, architecture, guardrails, latency, and reliability• Designers focus on dynamic UX, non deterministic UX patterns, and new affordances for AI outputsWhat does changeAI makes the PM-Eng relationship more intense. The backbone of AI features is a combination of model orchestration, evaluation, prompting, and context curation. PMs must be tighter than ever with engineering to design these systems.David noted that his teams focus more on individual talents. Some PMs are great at context engineering. Some designers excel at polishing AI generated layouts. Some engineers are brilliant at prompt chaining. AI reveals strengths quickly.The trifecta remains. The skill distribution within it evolves.5. The Biggest Risks AI Introduces Into Product DevelopmentWhen we asked what scares PMs most about AI, the conversation became blunt and honest. Risk 1: Loss of user trustLauren warned: “If people keep shipping low quality AI features, user trust in AI erodes. And then your good AI product suffers from the skepticism.”This is very real. Many early AI features across industries are low quality, gimmicky, or unreliable. Users quickly learn to distrust these experiences.Which means PMs must resist the pressure to ship before the feature is ready.Risk 2: Skill atrophyTodd shared a story that hit home for many PMs. “Junior folks just want to plug in the prompt and take whatever the AI gives them. That is a recipe for having no job later.”PMs who outsource their thinking to AI will lose their judgment. Judgment cannot be regained easily.This is the silent career killer.Risk 3: Safety hazards in sensitive domainsDavid was direct: “If we have one unsafe output, we have to shut the feature off. We cannot afford even small mistakes.”In healthcare, finance, education, and legal industries, the tolerance for error is near zero. AI must be monitored relentlessly. Human in the loop systems are mandatory. The cycles are slower but the stakes are higher.Risk 4: The high bar for AI compared to humansJoe said something I have thought about for years: “AI is held to a much higher standard than human decision making. Humans make mistakes constantly, but we forgive them. AI makes one mistake and it is unacceptable.”This slows adoption in certain industries and creates unrealistic expectations.Risk 5: Model deprecation and instabilityRami described a real problem AI PMs face: “Models get deprecated faster than they get replaced. The next model is not always GA. Outputs change. Prompts break.”This creates product instability that PMs must anticipate and design around.Risk 6: Differentiation becomes hardI shared this perspective because I see so many early stage startups struggle with it.If your whole product is a wrapper around an LLM, competitors will copy you in a week. The real differentiation will not come from using AI. It will come from how deeply you understand the customer, how you integrate AI with proprietary data, and how you create durable workflows.6. Actionable Advice for Early and Mid Career PMsThis was one of my favorite parts of the panel because the advice was humble, practical, and immediately useful.A. Develop deep user empathy. This will become your biggest differentiator.Lauren said it clearly: “Maintain your empathy. Understand the pain your user really has.”AI makes execution cheap. It makes insight valuable.If you can articulate user pain precisely.If you can differentiate surface friction from underlying need.If you can see around corners.If you can prototype solutions and test them in hours.If you can connect dots between what AI can do and what users need.You will thrive.Tactical steps:• Sit in on customer support calls every week.• Watch 10 user sessions for every feature you own.• Talk to customers until patterns emerge.• Ask “why” five times in every conversation.• Maintain a user pain log and update it constantly.B. Become great at context engineeringThis will matter as much as SQL mattered ten years ago.Action steps:• Practice writing prompts with structured context blocks.• Build a library of prompts that work for your product.• Study how adding, removing, or reordering context changes output.• Learn RAG patterns.• Learn when structured data beats embeddings.• Learn when smaller local models outperform big ones.C. Learn eval frameworksThis is non negotiable.You need to know:• Precision vs recall tradeoffs• How to build golden datasets• How to design scenario based evals for UX• How to test for hallucination• How to monitor drift• How to set quality thresholds• How to build dashboards that reflect real world input distributionsYou do not need to write the code.You do need to define the eval strategy.D. Strengthen your product senseYou cannot outsource product taste.Todd said it best: “Imagine asking AI to generate 20 percent growth for you. It will not tell you what great looks like.”To strengthen your product sense:• Review the best products weekly.• Take screenshots of great UX patterns.• Map user flows from apps you admire.• Break products down into primitives.• Ask yourself why a product decision works.• Predict what great would look like before you design it.The PMs who thrive will be the ones who can recognize magic when they see it.E. Stay curiousRami's closing advice was simple and perfect: “Stay curious. Keep learning. It never gets old.”AI changes monthly. The PM who is excited by new ideas will outperform the PM who clings to old patterns.Practical habits:• Read one AI research paper summary each week.• Follow evaluation and model updates from major vendors.• Build at least one small AI prototype a month.• Join AI PM communities.• Teach juniors what you learn. Nothing accelerates mastery faster.F. Embrace velocity and side projectsTodd said that some of his biggest career breakthroughs came from solving problems on the side.This is more true now than ever.If you have an idea, you can build an MVP over a weekend. If it solves a real problem, someone will notice.G. Stay close to engineeringNot because you need to code, but because AI features require tighter PM engineering collaboration.Learn enough to be dangerous:• How embeddings work• How vector stores behave• What latency tradeoffs exist• How agents chain tasks• How model versioning works• How context limits shape UX• Why some prompts blow up API costsIf you can speak this language, you will earn trust and accelerate cycles.H. Understand the business deeplyJoe's advice was timeless: “Know who pays you and how much they pay. Solve real problems and know the business model.”PMs who understand unit economics, COGS, pricing, and funnel dynamics will stand out.7. Tom's Takeaways and What Really Matters Going ForwardI ended the recording by sharing what I personally believe after moderating this discussion and working closely with a variety of AI teams over the past 2 years.Judgment becomes the most valuable PM skillAs AI gets better at analysis, synthesis, and execution, your value shifts to:• Choosing the right problem• Sequencing decisions• Making 55 45 calls• Understanding user pain• Making tradeoffs• Deciding when good is good enough• Defining success• Communicating vision• Influencing the orgAgents can write specs.LLMs can produce strategies.But only humans can choose the right one and commit.Learning speed becomes a competitive advantageI said this on the panel and I believe it more every month.Because of AI, you now have:• Infinite coaches• Infinite mentors• Infinite experts• Infinite documentation• Infinite learning loopsA PM who learns slowly will not survive the next decade. Curiosity, empathy, and velocity will separate great from goodMany panelists said versions of this. The common pattern was:• Understand users deeply• Combine multiple tools creatively• Move quickly• Learn constantlyThe future rewards generalists with taste, speed, and emotional intelligence.Differentiation requires going beyond wrapper appsThis is one of my biggest concerns for early stage founders. If your entire product is a wrapper around a model, you are vulnerable.Durable value will come from:• Proprietary data• Proprietary workflows• Deep domain insight• Organizational trust• Distribution advantage• Safety and reliability• Integration with existing systemsAI is a component, not a moat.8. Closing ThoughtsHosting this panel made me more optimistic about the future of product management. Not because AI will not change the job. It already has. But because the fundamental craft remains alive.Product management has always been about understanding people, making decisions with incomplete information, telling compelling stories, and guiding teams through ambiguity and being right often.AI accelerates the craft. It amplifies the best PMs and exposes the weak ones. It rewards curiosity, empathy, velocity, and judgment.If you want tailored support on your PM career, leadership journey, or executive path, I offer 1 on 1 career, executive, and product coaching at tomleungcoaching.com.OK team. Let's ship greatness. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit firesidepm.substack.com

Today, we are another episode in our series, sponsored by our good friends at Railsware. Railsware is a leading product studio with two main focuses - services and products. They have created amazing products like Mailtrap, Coupler and TitanApps, while also partnering with teams like Calendly and Bright Bytes. They deliver amazing products, and have happy customers to prove it.In this series, we are digging into the company's methods around product engineering and development. In particular, we will cover relevant topics to not only highlight their expertise, but to educate you on industry trends alongside their experience.In today's episode, we are chatting with Julia Starun, Product Director at Railsware with over 17 years of experience in product management, business process automation and optimization. Julia will share her insights into where an MBA helps you manage a product team - and where it doesn't.Questions:What was your story before MBA, and what motivated your decision to pursue it?What real-world gaps between MBA theory and product management practices did you discover at Railsware?Does MBA training help with the "people management" side of leading product teams?How can the tools and frameworks you learned during your MBA help with uncertainty – or overcomplicate things – when creating products?How does understanding "business stuff" – like P&L, unit economics, financial modeling, etc. – change how you approach product decisions?Does MBA business strategy training help product managers think beyond features to market positioning?For someone already managing product teams, when does pursuing an MBA make sense versus other learning paths?What's your biggest surprise about how MBA education did (or didn't) change the way you approach the realities of product team leadership?Linkshttps://railsware.com/https://www.linkedin.com/in/julia-starun/Our Sponsors:* Check out Incogni: https://incogni.com/codestory* Check out NordVPN: https://nordprotect.com/codestorySupport this podcast at — https://redcircle.com/code-story-insights-from-startup-tech-leaders/donationsAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

Episode 196 with Dr Alaa Salih Hamatdo, Founder and CEO of Solar Foods, a pioneering Sudanese enterprise transforming food preservation, agriculture, and sustainability across Africa and the Middle East.Dr Hamatdo is an award-winning scientist and social entrepreneur whose company merges traditional solar drying techniques with modern IoT and clean technology to build climate-resilient, community-centred food systems. Through Solar Foods, she has partnered with more than 5000 farmers and supported over 7000 during Sudan's conflict, empowering local producers while cutting food waste and promoting fair trade agriculture.A Bayer Foundation Women Empowerment Award recipient, Alaa shares her journey from scientist to social innovator, explaining how sustainable agri-tech, indigenous knowledge, and human-centred design can reshape Africa's food future.What We Discuss With AlaaAlaa's journey from scientist to founder of Solar Foods and her mission to merge ancient solar drying traditions with modern clean technology.How Solar Foods' IoT-enabled solar dryers are revolutionising food preservation, reducing waste, and empowering smallholder farmers across Sudan.Building community resilience and supporting over 7000 farmers during Sudan's conflict through sustainable, fair trade agricultural practices.The impact of the Bayer Foundation Women Empowerment Award and how it helped scale Solar Foods' innovation and visibility across Africa and beyond.The intersection of science, entrepreneurship, and women's leadership in shaping Africa's food security and climate resilience.Verto CornerIn this week's Verto Corner, Tomasz Bilakiewicz, Product Director at Verto, shares how the product team is tackling some of the toughest challenges in cross border payments such as speed, reliability, transparency and foreign exchange management.He explains how these pain points can be solved creatively, not just for today's fintech companies, but in ways that can scale as the industry evolves. Tomasz also discusses how Verto's product roadmap adapts to new markets, currencies and regulations, and how emerging technologies are shaping the next generation of solutions.Access the Strategy HandbookDid you miss my previous episode where I discuss How Africa Can Unlock $500 Billion in Economic Value Through Smarter Infrastructure Investment? Make sure to check it out!Connect with Terser:LinkedIn - Terser AdamuInstagram - unlockingafricaTwitter (X) - @TerserAdamuConnect with Alaa:LinkedIn - Alaa Salih hamadto and Solar FoodsDiscover how Verto's solutions can help you accept payments, manage expenses, and scale with ease here

It's cold. It's wet. Maybe it's even snowing. Outside is always the best side, of course, but sometimes the only realistic option is to put your Bike on the trainer and get after it inside. Today's sponsored podcast sees Levy sit down with Marek-Martin Matyska, Product Director at Rouvy, to chat about all things indoor training. Founded in the early 2000s by two brothers in the Czech Republic, Rouvy has grown to offer thousands of routes across six continents, from legendary European climbs to North American epics and scenic tours of New Zealand. Have you ever ridden in Namibia? Me neither, but now you can teleport yourself to the coast of Southern Africa at the push of a button . Matyska explains Rouvy's total focus on realism, how they're able to include so many ride options, and whether gravel and singletrack are on the menu. He also details the new Route Creator feature that allows users to build (and edit) their own realistic video routes while adding augmented reality features, and Levy has to ask if he's able to add chasing UFOs or zombies for “extra motivation.” This podcast is sponsored by Rouvy. Sign up for Rouvy here: https://rouvy.com/

As part of our Growth series, recorded live in Berlin at GetYourGuide's 2025 Unlocked Summit, we now turn to Naples, Italy. Tourpreneur host Mitch Bach talks with Jasmine Palmieri, Commercial & Product Director for World Tours Italy.World Tours has scaled by keeping everything in-house—from their fleet of vehicles to employed tour guides—allowing them to maintain strict quality control as they grow. Jasmine explains their strategy of offering small group tours in multiple languages daily, staying ahead of competitors through constant innovation, and creating unique experiences like a Roman-era dining experience paired with archaeological tours. She emphasizes the importance of personal connection, having guides proactively reach out to clients and serve as local advisors throughout their stay, turning tourists into enthusiastic advocates who spread the word to friends and family.Episode sponsored by GetYourGuide. Join Tourpreneur in November for TourWeek 2025 in Charleston, South Carolina!

Great to catch up with Richard Terry of Inspired at G2E. A lot going in with Inspired in sports. Inspired Entertainment, Inc. (“Inspired” or the “Company”) (NASDAQ: INSE), a leading provider of B2B gaming content and systems, is set to showcase its latest advancements at the Global Gaming Expo (G2E). The Company is excited to … Continue reading Richard Terry, Senior Product Director over Virtuals at Inspired Ent. →

In Episode 43, of Season 5 of Driven by Data: The Podcast, Kyle Winterbottom was joined by Sarah Hardison. Product Director, Analytics Enablement at GSK where they discuss the results from a research project on the investment and value in Data and AI that was conducted to support an MBA Thesis in partnership with University of Cambridge, which includes;Why aligning data and AI initiatives with overarching business strategy is the most critical factor for success, with 80% of respondents citing it as essential to delivering value.How failing to measure value directly correlates with an inability to demonstrate impact. All organisations that had not shown value also reported not tracking any metrics.Why only 50% of surveyed organisations reported actively measuring the value of their data and AI initiatives, despite it being foundational to demonstrating return.How 65% of participants believed they had successfully demonstrated value. The remaining 35% had not, and all of those lacked measurement frameworks.Why cost reduction and revenue generation were reported as the primary ways value is defined, yet only a few sectors could clearly demonstrate revenue impact.Why metrics such as customer satisfaction and innovation are harder to quantify but still considered essential soft indicators of value.How the perceived value of data as an asset varies depending on business context and use case, making standard valuation challenging.Why telling success stories and communicating achievements across the business was identified as a critical enabler for cultural adoption and stakeholder engagement.How incremental delivery through proofs of concept helps secure long-term value and supports agile execution.Why business cases are more compelling when they include both financial metrics and alignment with strategic objectives.How the cultural orientation of a company, whether strategy-driven or metrics-driven, should guide how data leaders approach value articulation.How networking internally and understanding business pain points leads to more relevant and supported data solutions.Why data's value is similar to that of brand equity, being intangible, influential, and entirely context specific.For more information on our upcoming Driven by Data LIVE event;...

This week's guest is Vishal Jadhav, Product Director at Blue Yonder. Everyone listening to this podcast knows of Blue Yonder. It is a company with a long history, from I2 to JDA, that has consistently been on the cutting edge of supply chain management software. Vishal has spent almost 20 years at Blue Yonder. His recent work and writings have delved into the evolution of Large Language Models (LLMs) and how they are being incorporated into supply chain solutions. Our conversation explores the differences between traditional Operations Research (OR) techniques and modern AI. Vishal highlights how these technologies can enhance optimization and decision-making by mimicking human reasoning and learning from experience. We also address the challenges of explainability in AI and the emerging concept of agentic AI, which suggests a future of more proactive and autonomous systems within the supply chain.

In this heartfelt conversation recorded in a relaxed setting in Berlin, Sophie Vo is joined by Maria Gillies, Product Director at Pixion Games, for an intimate exploration of career pivots, leadership rooted in values, and returning to one's authentic self.Maria shares her unique journey from working in the fishing industry to becoming a leader in mobile free-to-play games. With openness and depth, she discusses the personal and professional transformations she's undergone through the Rise and Play coaching program ORIN, including moving back to Portugal, rediscovering joy, and reshaping her leadership style."I didn't want to be on the hamster wheel anymore—I just wanted to make great games with great people."Sophie and Maria explore themes of alignment, creative leadership, feminine power in tech, and the importance of building humane studios and communities.

Brandon Langley talks with Alex Duke about his new book, From Eden to Egypt. They discuss communicating biblical truths to everyday people, the role of writing in pastoral ministry, illustrations in preaching, and more. Alex is the Product Director at 9Marks and an elder at Third Avenue Baptist Church in Louisville, KY.

In this episode, host Beau Wigington speaks with Kris Sherm, the Global Business & Product Director for Manual Plasma Products at ESAB. Kris shares insights on how advanced welding technologies, especially pulse spray transfer, can drastically improve productivity, reduce waste, and offset labor shortages in manufacturing. If you're still using outdated welding machines, this episode will show you why that may be costing you more than you think.Key Topics Covered:Why upgrading to pulse spray saves money long termHow modern welders are easier to learn on and faster to train withThe evolution of welders: from transformer-based to synergic pulseReducing spatter, smoke, and wire waste with advanced machinesWhy faster travel speed means better welds with less heat inputAdvice for choosing trustworthy welding education resourcesUsing welding machine performance to boost your shop's profitabilityMemorable Quotes:Your old welder might still work fine, but it's costing you dearly.”“We're managing individual droplets going into the weld—not guessing, timing them perfectly.”“If you want pro-level results, you need pro-level gear—and to act like a pro.”Resources MentionedESAB University: Hundreds of welding training modules to explore modern techniques and equipment.https://www.esab.comESAB Welders & Cutting Systems: Discover the Warrior Edge and Speed Pulse technology.https://www.esab.comSave 20% On Related American Welding Program Courses With WELD20Basic & Intermediate Wire Process Welding - https://foxly.link/t8aJ0M Connect with Beau WigingtonInstagram: @beaudiditwelding https://www.instagram.com/beaudiditwelding LinkedIn: https://www.linkedin.com/in/beauwigington E-Mail : beauw@weld.comDownload the WELD App:https://foxly.link/Qj0VEa 

Charles Hamel, Product Director at Opera's MiniPay, joins the show. In this episode:  Stablecoin habits in emerging markets Prospects for local stablecoins What's next on the stablecoin horizon

What does it really take to succeed as a first-time CEO? In this episode of Behind The Numbers With Dave Bookbinder, we're cutting through the theory and getting real about leadership at the highest level. Dave Bookbinder talks with David Roche—former CEO, startup chair, and author of Become a Successful First-Time CEO—about the lessons no one teaches you before stepping into the top role. David shares his journey from working in a U.S. textile company to leading major retailers like HMV and Borders. Along the way, he opens up about the growing pains of leadership, including self-doubt, imposter syndrome, and the critical role that mentors and coaches played in his development. This episode dives deep into: What it really means to be CEO—not just in title, but in mindset How to lead with empathy and build high-trust teams The leadership traps that trip up even smart, driven people Why relationship skills often matter more than technical skills How gender dynamics shape leadership—and how to lead with awareness Whether you're already leading or preparing to, this conversation will challenge how you think about leadership—and give you the tools to lead with confidence and clarity. Subscribe to Behind The Numbers With Dave Bookbinder on your favorite podcast platform so you never miss an episode. If you enjoyed this conversation, please share it with your network and leave a review—it helps more business owners and advisors discover the show!   About Our Guest: David Roche is Non-Exec Chair of London Book Fair, Chair of the publishing tech start-up Libraro, and an ambassador and senior advisor to PEN International, the worldwide association of writers that defends freedom of expression and promotes literature globally. He is also a professional executive coach and mentor with his own company, Grey Area Coaching, and works with first-time CEOs across many sectors. David's latest book, Become a Successful First-Time CEO, was published in March 2024 and is an Amazon number one bestseller. He also lectures at the National Film and Television School. David has thirty years of board experience including as CEO of both Borders & BOOKS etc, Product Director of both Waterstones and HMV, and Group Sales and Marketing Director of HarperCollins Publishing. He was also President of the Booksellers Association of UK & Ireland, and co-founder and co-chair of the Publishers Association/Booksellers Association Liaison Group. David was Chair of the writing agency New Writing North for nine years, standing down at the end of 2024 when NWN won Trustee Board of the Year in the North East Charity Awards. David was also a long-term trustee and interim chair of UK's largest literary charity, BookTrust, and Chair of the Publishing Industry digital news service BookBrunch. David has also acted as a literary agent to a select few authors, sits on several advisory boards, and had two books of his own published.   About the Host: Dave Bookbinder is known as an expert in business valuation and he is the person that business owners and entrepreneurs reach out to when they need to know what their most important assets are worth. Known as a collaborative adviser, Dave has served thousands of client companies of all sizes and industries.  Dave is the author of two #1 best-selling books about the impact of human capital (PEOPLE!) on the valuation of a business enterprise called The NEW ROI: Return On Individuals & The NEW ROI: Going Behind The Numbers.  He's on a mission to change the conversation about how the accounting world recognizes the value of people's contributions to a business enterprise, and to quantify what every CEO on the planet claims: “Our people are this company's most valuable asset.” Dave's book, A Valuation Toolbox for Business Owners and Their Advisors: Things Every Business Owner Should Know, was recognized as a top new release in Business and Valuation and is designed to provide practical insights and tools to help understand what really drives business value, how to prepare for an exit, and just make better decisions. He's also the host of the highly rated Behind The Numbers With Dave Bookbinder business podcast which is enjoyed in more than 100 countries.

In our third episode from Money20/20 Europe 2025, industry leaders break down the terrifying rise of deepfakes, synthetic IDs, authorised push payment scams, and GenAI fraud. Produced in partnership with LSEG Risk Intelligence, who provide a range of solutions to help organisations effectively navigate risks and reduce fraud. The event took place at the RAI in Amsterdam. Our guests for this episode were: 1/ Iana Dimitrova, CEO, OpenPayd 2/ Pablo Villegas Garcia, EMEA Payments Head, AWS 3/ Eliza Wyman, Product Director, Identity and Fraud, Experian 4/ Shachar Bialick, Founder & CEO, Curve 5/ Gabriela Nistor, CEO, Salt Bank

In this special episode of Liquid Weekly, Karl and Taylor sit down with Eytan Seidman, Product Director at Shopify, to unveil the exciting new Next Gen Dev Platform and its transformative features for developers.This comprehensive update aims to dramatically improve the developer experience with faster tooling, simplified data management, and a unified component system that works across all Shopify surfaces.Episode Highlights:Re-engineered Shopify app dev command with hot reloading capabilitiesLocalhost development that eliminates need for tunnelsUnified dev stores that align with all Shopify plansDeclarative custom data for simplified metafield managementPolaris unified web components delivered via CDNAI-powered function generation with MCP serverNew developer dashboard rebuilt from the ground upFind Eytan Online:Twitter(X): https://x.com/eytanseidmanLinkedIn: https://www.linkedin.com/in/eytan-seidmanTimestamps:00:00 - Introduction05:30 - Improved Developer Experience15:45 - Declarative Custom Data30:20 - Polaris Unified Web Components45:10 - AI-Powered Function Generation52:30 - New Developer Dashboard57:00 - Picks of the WeekResources:Shopify Developer Community: https://community.shopify.devNext Gen Dev Platform Documentation: https://shopify.dev/docsShopify MCP Server: https://shopify.dev/assistantShopify App Tomography File Documentation: https://shopify.dev/docs/apps/tools/cli/configurationPolaris Unified Web Components: https://shopify.github.io/polarisPicks of the Week:Eytan: Ubiquiti networking gearKarl: Waymo driverless car experienceTaylor: External hard drives for developersSign Up for Liquid Weekly:Don't miss out on expert insights and tips—subscribe to Liquid Weekly for more content like this: https://liquidweekly.com/

Are you aiming to drive meaningful product outcomes in a fast-paced tech environment? In this podcast hosted by Jonathan Ozeran, DoorDash former Senior Product Director David Jesse will be speaking on building high-impact product teams through disciplined leadership and customer focus. Drawing from his extensive experience scaling product teams at companies like eBay, Groupon, and DoorDash, David shares actionable insights on how product leaders can prioritize effectively, maintain team momentum, and deliver transformative results.

Discover how Rackspace Spot is democratizing cloud infrastructure with an open-market, transparent option for cloud servers. Kevin Carter, Product Director at Rackspace Technology, discusses Rackspace Spot's hypothesis and the impact of an open marketplace for cloud resources. Discover how this novel approach is transforming the industry. TIMESTAMPS[00:00:00] – Introduction & Kevin Carter's Background[00:02:00] – Journey to Rackspace and Open Source[00:04:00] – Engineering Culture and Pushing Boundaries[00:06:00] – Rackspace Spot and Market-Based Compute[00:08:00] – Cognitive vs. Technical Barriers in Cloud Adoption[00:10:00] – Tying Spot to OpenStack and Resource Scheduling[00:12:00] – Product Roadmap and Expansion of Spot[00:16:00] – Hardware Constraints and Power Consumption[00:18:00] – Scrappy Startups and Emerging Hardware Solutions[00:20:00] – Programming Languages for Accelerators (e.g., Mojo)[00:22:00] – Evolving Role of Software Engineers[00:24:00] – Importance of Collaboration and Communication[00:28:00] – Building Personal Networks Through Open Source[00:30:00] – The Power of Asking and Offering Help[00:34:00] – A Question No One Asks: Mentors[00:38:00] – The Power of Educators and Mentorship[00:40:00] – Rackspace's OpenStack and Spot Ecosystem Strategy[00:42:00] – Open Source Communities to Join[00:44:00] – Simplifying Complex Systems[00:46:00] – Getting Started with Rackspace Spot and GitHub[00:48:00] – Human Skills in the Age of GenAI - Post Interview Conversation[00:54:00] – Processing Feedback with Emotional Intelligence[00:56:00] – Encouraging Inclusive and Clear Collaboration QUOTESCHARNA PARKEY“If you can't engage with this infrastructure in a way that's going to help you, then I guarantee you it's not up to par for the direction that we're going. [...] This democratization — if you don't know how to use it — it's not doing its job.”KEVIN CARTER“Those scrappy startups are going to be the ones that solve it. They're going to figure out new and interesting ways to leverage instructions. [...] You're going to see a push from them into the hardware manufacturers to enhance workloads on FPGAs, leveraging AVX 512 instruction sets that are historically on CPU silicon, not on a GPU.”

I've stayed in craft beer for over a decade not just for the love of the liquid, but for the friendships. The relationships I've built are what keep me here, the camaraderie amongst brewers and beer professionals.  You don't stick with a job that leaves you soaked in yeast and wrestling with broken equipment unless you're surrounded by others who have been in the trenches with you.  There's nothing quite like trading stories and the mini-dramas over a good, solid pint with your newfound friends at a beer festival or down the local.  And when you both wax lyrical about the beer you're sharing, it's pure magic.Sometimes, on the Hop Forward Podcast, the focus and emphasis is on a particular subject.  Over the seven years of airing this show, we've covered a vast array of topics - sustainability, financing, business development, wild yeasts, blending to name a few - and yet some of my favourite episodes are the ones that simply just happened.  Discussions that ran away with themselves; recordings that sound like you're eavesdropping on a fascinating conversation in the pub.Mostly, the focus of the show is on a particular topic—sustainability, finance, wild yeasts, business strategy, blending, and so on.  But honestly, some of my favourite episodes are the ones that just happen.  Conversations that meander like a pub chat, full of insight and warmth, where you're almost eavesdropping on two people geeking out over beer, life and their mutual appreciation of Tommy Barnes' A Beer in the Loire.This week's episode is one of those.I'm joined by the brilliant Kate Hyde, Head Brewer and Product Director at Hand Brew Co., a 25HL brewery based in Worthing.  After working in publishing and fashion, Kate moved to France, discovered brewing, and eventually brought her skills back to the UK, joining Hand Brew Co.We cover everything from her role at the brewery and its original tower system, to cask beer, the beautiful artwork and artists that Hand Brew Co showcases, and the everyday joys and challenges of brewing professionally.I hope you enjoy listening as much as I enjoyed recording it.THIS WEEK'S EPISODE IS PROUDLY BROUGHT TO YOU BY:Charles Faram & Co (charlesfaram.com)Supplying hops for over 150 years, Charles Faram offers a vast range of nitrogen-flushed hop varieties from the UK, Europe, New Zealand, and the USA.Crisp Malt (crispmalt.com)Since 1870, Crisp has blended tradition with innovation, producing malts like Chevallier Heritage and Clear Choice Malt.FOLLOW HOP FORWARDhopforward.beer | LinkedIn | BlueSky | Instagram

In this episode, Charulata Nevatia, Product Director at Infinx, explains how AI-driven document capture supports automation in prior authorization, order creation, and EHR workflows. Learn how intelligent agents process faxes, eliminate duplicates, and integrate with systems using APIs or RPA.

U.S. News & World Report announced its 2025 Best Senior Living ratings, naming 1,894 communities based on 450,000+ survey responses. In this episode, Liz Pearce, Product Director for Senior Living, joins us to share how the rankings are created, what families should know, and how these ratings help older adults and caregivers find trusted, compassionate senior living options nationwide. Learn more about U.S. News & World Report HERE.    Thank you to our Sponsors HeroGeneration empowers caregivers and families by providing innovative resources, education, and support to navigate the challenges of aging and caregiving with confidence and connection. It's free to start. Join now HERE. Zinnia TV is a therapeutic dementia care platform that supports caregivers. We invite you to use the code GATHER20 for 20% off an annual subscription HERE.   We are not medical professionals and are not providing any medical advice. If you have any medical questions, we recommend that you talk with a medical professional of your choice. willGather has taken care in selecting its speakers but the opinions of our speakers are theirs alone. Thank you for your continued interest in our podcasts. Please follow for updates, rate & review! For more information about our guest, podcast & sponsorship opportunities, visit www.willgatherpodcast.com

It is one of the ultimate mountain climbing challenges, and Erick Tseng took on that challenge and even podcasted on the ascent! ShaoLan shares the Chinese word for Everest and mountains. ✨ BIG NEWS ✨ Our brand new Talk Chineasy App, is now live on the App Store! Free to download and perfect for building your speaking confidence from Day 1. portaly.cc/chineasy Visit our website for more info about the app.

Michael Rihani is the director of products at Coinbase and one of the chief architects behind Coinbase's new bitcoin-backed loan product for everyday consumers. In this episode, Rihani explains how Coinbase's new loan product is designed to make DeFi feel 'magical,' and how this fits into Coinbase's broader strategy of bringing the power of blockchain technology to a global audience. OUTLINE 00:00 Introduction 00:57 Sponsor Shoutouts 03:11 Coinbase's New Loan Product 07:50 The "DeFi Mullet" 09:21 Morpho Integration 11:52 CeFi+DeFi Synergy 17:00 Coinbase's Product Roadmap 21:00 Making DeFi "Magical" 23:12 DeFi Adoption Roadblocks 25:54 The Future of DeFi Lending GUEST LINKS Michael Rihani on X: https://www.x.com/MichaelRihani Coinbase's crypto-backed loans: https://www.coinbase.com/loans Are you hiring in crypto? Use Campus to quickly find your best candidates with our challenging Crypto Assessment Test. Faster hiring, stronger teams. Sign up for a trial today: theblock.co/campus This episode is brought to your by our sponsors: Fidelity Explore Fidelity crypto careers today. Go to crypto.FidelityCareers.com to learn more. Uranium.io Investing in uranium is now widely accessible. Visit uranium.io to learn more.

Head of Facebook Mobile Products Erick Tseng is also a seasoned traveler and adventurer. ShaoLan asks for details of some of his most memorable trips and teaches how to say "traveling" in Chinese. ✨ BIG NEWS ✨ Our brand new Talk Chineasy App, is now live on the App Store! Free to download and perfect for building your speaking confidence from Day 1. portaly.cc/chineasy Visit our website for more info about the app.

Who better to teach the word for Facebook Like than Erick Tseng, the Product Director at Facebook? Discover how the Chinese word for Like has evolved and found out which pictures on Facebook have received the most Likes ever! ✨ BIG NEWS ✨ Our brand new Talk Chineasy App, is now live on the App Store! Free to download and perfect for building your speaking confidence from Day 1. portaly.cc/chineasy Visit our website for more info about the app.

Simon GroveCompany OwnerSimon Grove TravelHaving travelled extensively across Europe Simon embarked on an epic overland journey from London to Kathmandu via Nairobi in the mid-90s. Upon his return, he found his calling in the travel industry and joined Explore Worldwide as a tour leader.Over the past three decades, he's worked in adventure, luxury, tailor-made, small group tour operators and has even planned, built and operated a luxury yurt camp in Iceland. His focus has always been to build sustainable travel experiences that forge meaningful connections between travellers and their destinations, uncovering the authentic side of each country. The majority of his career was at Explore Worldwide, where he became Product Director leading a team responsible for the planning, contracting, and operations of all trips.Always looking for the next challenge - Simon recently set up his own travel consultancy and now works with worldwide DMCs helping them gain access to tour operators and increase sales.summaryIn this episode of the Big World Made Small podcast, host Jason Elkins speaks with Simon Grove, a seasoned travel expert and owner of Simon Grove Travel. Simon shares his journey from a small town in Northeast England to becoming a tour leader and travel industry professional. He discusses the transformative experiences of overland truck travel, the evolution of adventure tourism, and the importance of shared experiences in travel. Simon emphasizes the privilege and responsibility of traveling, the changing perceptions of the travel industry, and the impact of family support on his career. The conversation highlights the value of group travel, the psychology behind tour leading, and the lessons learned from diverse travel experiences.takeawaysTravel can be a life-changing experience.The overland truck journey opened Simon's eyes to the world.Group travel fosters shared experiences and connections.Traveling provides a deeper understanding of different cultures.Family support is crucial in pursuing a travel career.Adventure tourism has evolved significantly over the years.The travel industry has changed perceptions and opportunities.Tour leading requires earning trust and respect from the group.Travel is a privilege that should be appreciated.Shared experiences enhance the travel journey. Learn more about Big World Made Small Adventure Travel Marketing and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers at bigworldmadesmall.com.

With almost a third of the world's citizens using Facebook every day, it is a big honour to hear from the Head of Facebook Mobile Products Erick Tseng. He learns how to say "Facebook" in Chinese. ✨ BIG NEWS ✨ Our brand new Talk Chineasy App, is now live on the App Store! Free to download and perfect for building your speaking confidence from Day 1. portaly.cc/chineasy Visit our website for more info about the app.

After building and selling Meebo, Seth Sternberg wanted his next venture to transform lives at scale. A decade later, Honor has become the world's largest home care network, delivering care to 35,000 US homes daily. In this candid conversation, Sternberg reveals how AI saved the company from near collapse in 2015 and why treating caregivers like true professionals creates better outcomes for everyone.We cover:

Creativity through the lens of a professional executive coach and mentor"Creativity is a difficult word to define. It's more about what are you actually trying to achieve." David Roche is a professional coach and mentor working with a select few first-time CEOs across several sectors through his company Grey Area Coaching. He is also non-exec Chair of London Book Fair and Chair of the writing agency New Writing North. Additionally, he works with publishers and start-ups and lectures at the NFTS to their MA Creative Entrepreneurship students. David's second book, Become a Successful First-Time CEO, was published in March 2024 and is an Amazon #1 Bestseller (https://amzn.to/4dDFL55).David has worked in both retail and publishing as CEO of Borders and BOOKS etc, Product Director of both Waterstones and HMV, and Group Sales and Marketing Director of HarperCollins Publishing. He has also been President of the Booksellers Association and received several industry awards; in 2017 David was awarded an Honorary Fellowship from the University of Central Lancashire for services to the UK book trade.https://www.linkedin.com/in/davidroche/https://greyareacoaching.co.uk/Send us a text

We're all still worried about AI, right? Well we are, so we decided to bring you the 1970 artificial intelligence cautionary tale, in all its methodical, intense, and drenched in 70s retro future production design glory. Join us and learn why the ‘scientist' making the computer is definitely the bad guy, in Colossus: The Forbin Project. (I MEAN, seriously, that bozo Elon literally named the supercomputer he's building Colossus? WTH!) Anyway, we're joined by Escape Hatch super guest, the Product Director and Founder of the Social Web Foundation, Tom Coates. Chapters Introduction (00:00:00) Hatch News (00:15:40) Colossus: The Forbin Project Roundtable (00:30:40) Your Letters (01:36:45) Notes and Links Check out Escape Hatch Merch! Our all new collection of swag is available now and every order includes a free Cameo style shoutout from Haitch or Jason. Browse our collection now. Join the Escape Hatch Discord Server! Hang out with Haitch, Jason, and other friends of the pod. Check out the invite here. Escape Hatch is a TAPEDECK Podcasts Jawn! Escape Hatch is a member of TAPEDECK Podcasts, alongside: 70mm (a podcast for film lovers), Bat & Spider (low rent horror and exploitation films), The Letterboxd Show (Official Podcast from Letterboxd), Cinenauts (exploring the Criterion Collection), Lost Light (Transformers, wrestling, and more), and Will Run For (obsessed with running). Check these pods out!. See the movies we've watched and are going to watch on Letterboxd Escape Hatch's Breaking Dune News Twitter list Rate and review the podcast to help others discover it, and let us know what you think of the show at letters@escapehatchpod.com or leave us a voicemail at +1-415-534-5211. Follow @escapehatchpod on Twitter and Instagram. Music by Scott Fritz and Who'z the Boss Music. Cover art by ctcher. Edited and produced by Haitch. Escape Hatch is a production of Haitch Industries.

How can product managers develop the courage to make bold decisions and stay ahead of the curve? In this episode of Product Talk hosted by Justin Leibow, Okta Director of Product for Identity Management Vijay Pitchumani shares his insights on building confidence in decision-making and maintaining a curious learning mindset as a product manager. Vijay discusses his journey from cybersecurity to product management, the importance of bridging the gap between product and sales, and the evolving landscape of identity governance and security. He emphasizes the value of mentorship, team growth, and staying ahead of the curve in an industry driven by rapid technological advancements. Vijay's advice to aspiring product managers highlights the significance of continuous learning, embracing mistakes, and cultivating the confidence to make impactful decisions.

In this episode, Gokul Rajaram illuminates how eng leaders can better impact business outcomes & become key players in business strategy! We also address strategies for better goal setting & decision making, shifting to a customer-centric structure, recommendations for building alignment between cross-functional groups, positive collaboration between product & engineering, and how to achieve greater productivity.ABOUT GOKUL RAJARAMGokul Rajaram is an investor and company helper. He serves on the boards on Coinbase, Pinterest and The Trade Desk. Most recently, he was an executive at DoorDash, a food ordering platform. Prior to DoorDash, he worked at Block as Product Engineering Lead, where he led several product development teams and served on Block's executive team. Prior to Block, he served as Product Director of Ads at Facebook, where he helped Facebook transition its advertising business to become mobile-first. Earlier in his career, Gokul served as a Product Management Director for Google AdSense, where he helped launch the product and grow it into a substantial portion of Google's business. Gokul is also on the board of The Trade Desk and Coinbase. Gokul holds a bachelor's degree in Computer Science Engineering from the Indian Institute of Technology, Kanpur where he received the President's Gold Medal for being class valedictorian. He also holds an M.B.A. from The Massachusetts Institute of Technology and a Master of Computer Science from the University of Texas at Austin, where he received the MCD University Fellowship.SHOW NOTES:Why it's critical for eng leaders to drive business outcomes (2:04)How to shift your leadership to impact organizational changes (4:18)Facilitating conversations around setting numerical / time-driven goals (6:56)Navigating the shift to a customer-centric structure & approach (9:18)Recommendations for building around this customer-oriented model (12:04)Decision-making strategies when approaching customer outcomes (13:25)Understand the role of confidence in the decision-making process (15:40)Challenges faced by eng leaders when making this customer-centric shift (18:06)How eng leaders can introduce / reinforce accountability in eng orgs (20:11)Bridging the gap between PMs & eng leaders (23:07)Challenges / dysfunctions that prevent product & engineering alignment (25:01)Establishing trust, open dialogue, and mutual respect from the get-go (26:39)Communication frameworks that increase alignment between product & eng (32:39)How eng leaders can better approach “move fast & break things” demand (35:37)Rapid fire questions (40:19)LINKS AND RESOURCESGokul's website - Contains a collection of Gokul's writing that covers a wide range of topics related to product development, hiring, strategy, leadership, and more!The Mistborn Saga - Brandon Sanderson's high fantasy saga which chronicles the efforts of a secret group of Allomancers who attempt to overthrow a dystopian empire and establish themselves in a world covered by ash.This episode wouldn't have been possible without the help of our incredible production team:Patrick Gallagher - Producer & Co-HostJerry Li - Co-HostNoah Olberding - Associate Producer, Audio & Video Editor https://www.linkedin.com/in/noah-olberding/Dan Overheim - Audio Engineer, Dan's also an avid 3D printer - https://www.bnd3d.com/Ellie Coggins Angus - Copywriter, Check out her other work at https://elliecoggins.com/about/

 In the latest episode of our podcast, we sit down with Gokul Rajaram - a Product Leader, Operator and Board member who has helped build seven of the largest tech companies globally - Google, Facebook, Square, DoorDash, Coinbase, Pinterest and Trade Desk. He is popularly known as the 'Godfather of Google Adsense', here he grew it from zero to over $1 billion in revenue. Later, he founded an NLP company which was acquired by Facebook, where he then led the Ads Product team as Product Director, helping grow revenues from $0.75 billion to $6.5 billion, and helped Facebook transition its advertising business to become mobile-first. He helped Square, DoorDash and Coinbase go public (IPO) as management team and board member, additionally he is a prolific Angel Investor for 300+ startups including Airtable, Airtable, CRED, Curefit, Figma, Learneo, Pigment, Postman, Whatfix and more. In this episode, Gokul shares invaluable insights on how to grow from startup to scale-up quoting stories from his rich experience. He stresses the importance of product-market fit (PMF), exploring its critical link to monetization and sound unit economics.He also addresses the formidable challenges startups face in the fiercely competitive AI sector and how can young entrepreneurs build in this exciting sector. In this podcast, below are the topics covered:0:00 - Journey from India to Silicon Valley8:10 - Three Stages of a Company: Start-up, Early-Growth, Scale-up13:41 - Discovering Product Market Fit and Monetization23:23 - Challenges for Startups in AI28:20 - Vertical SaaS and Indian Tech InnovationGokul offers a masterclass in entrepreneurial excellence - his experiences and strategies provide a roadmap for navigating the complex and ever-evolving tech landscape, making this episode a must-listen for aspiring entrepreneurs and seasoned professionals alike.Enjoyed the podcast? Please consider leaving a review on Apple Podcasts and subscribe wherever you are listening to this.Follow Prime Venture Partners:LinkedIn: https://www.linkedin.com/company/primevp/Twitter: https://twitter.com/Primevp_inThis podcast is for you. Do let us know what you like about the podcast, what you don't like, the guests you'd like to have on the podcast and the topics you'd like us to cover in future episodes.Please share your feedback here: https://primevp.in/podcastfeedback

Noah Learner, Product Director at Sterling Sky, discusses strategies for effectively building an SEO community. In this episode, Noah shares his perspectives on utilizing social media to engage with the SEO community, strategies for fostering collaboration within the SEO community, benefits of attending industry events for community building, examples of successful SEO community-building initiatives, and key metrics to track the success of community-building strategies. Show NotesConnect With: Noah Learner: Website // LinkedInThe Voices of Search Podcast: Email // LinkedIn // TwitterBenjamin Shapiro: Website // LinkedIn // TwitterSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Also available on YouTube: https://youtu.be/djnSFyBsB7MWe explore Shopify's latest updates to simplify customer acquisition through its Shop Campaigns tool.Host Kurt Elster talks with Shopify's Andrius Baranauskas, Product Director for Shop Campaigns, Shopify's not-so-secret weapon for getting new customers on autopilot.Later, Nathan Onesian, Director of Ecommerce from melin, and Nick Daniels, Senior Ecommerce Manager, from OluKai spill how Shop Campaigns turned into their secret weapon for scaling fast.Key Takeaways:What is Shop Campaigns and how it simplifies customer acquisitionThe power of Shop Cash to incentivize purchasesNew features to win backlapsed customers with incentives on ShopReal-world success stories from top Shopify brandsGuests:Andrius Baranauskas, Product Directorat ShopifyNathan Onesian, Director of Ecommerce at melinNick Daniels, Senior Ecommerce Manager at OluKaiLinks:Shop Campaigns[Shop Campaigns video] (https://www.youtube.com/watch?v=rddSHVroIcc)Shop.appMelinOluKaiDon't forget to like, comment, and subscribe for more insights into growing your Shopify store!Sponsors:Zipify: http://zipify.com/KURTCleverific: https://cleverific.com/unofficialOmnisend: http://your.omnisend.com/UnofficialshopifypodcastNever miss an episode:Subscribe wherever you get your podcasts: https://link.chtbl.com/tuspJoin Kurt's newsletter: https://kurtelster.com/Help the show:Ask a question in The Unofficial Shopify Podcast Facebook Group: https://www.facebook.com/groups/UnofficialShopifyPodcast/Leave a review: https://ratethispodcast.com/unofficialSubscribe wherever you get your podcasts: https://link.chtbl.com/tuspWhat's Kurt up to?See our recent work at Ethercycle: https://ethercycle.com/work/Subscribe to our YouTube Channel: https://www.youtube.com/user/ethercycleApply to work with Kurt to grow your store: https://ethercycle.com/apply

How can AI empower product managers? In this episode of Product Talk hosted by Jonathan Ozeran, Microsoft Fmr Product Director and Chisel Founder Praful Chavda shares insights on the intersection of AI and product management, discussing how AI can automate repetitive tasks and free up product managers to focus on strategic, customer-centric work. He delves into the principles of good product management, the differences between working at large companies and startups, and the evolution of his startup, Chisel, and their roadmap to empowering product managers with AI. Listeners will gain valuable perspectives on leveraging technology to enhance the product management discipline and build products that truly resonate with customers.

Also on YouTube: https://youtu.be/fIDw3fvPPgIUnpack the intricacies of Shopify's Checkout Extensibility— a feature poised to revolutionize online commerce.Michael Elmgreen, Shopify's Product Director, discusses the rationale behind this upgrade, enhancing security and streamlining customization.Blake Waldron provides a developer's-eye view of the migration, shedding light on the nuanced challenges and opportunities it presents.Brett Fish navigates the complex terrain of data layer implementation, ensuring that critical marketing integrations remain intact. With global commerce evolving, this episode offers a sophisticated look at the future of digital checkouts, where efficiency and innovation converge.Show LinksShopify Help Center: Checkout ExtensibilityShopify App: Checkout Blocks (recently acquired by Shopify!)Checkout Extensibility UpgradeShopify Help Center: Customer EventsConvert DigitalCheckout Components - They're offering 30% off any plan for 12 months to listeners through that landing page!Tag HeroSponsorsZipifyCleverificNever miss an episodeSubscribe wherever you get your podcastsJoin Kurt's newsletterHelp the showAsk a question in The Unofficial Shopify Podcast Facebook GroupLeave a reviewSubscribe wherever you get your podcastsWhat's Kurt up to?See our recent work at EthercycleSubscribe to our YouTube ChannelApply to work with Kurt to grow your store.