Podcasts about dmcs

Play Episode Listen Later May 27, 2025 13:47 Transcription Available

Dana White, founder of Lead Explorers, talks with Alan Fine of Insider Travel Report about how joining Traveller Made in 2018 transformed her business by connecting her with a global network of vetted DMCs, hoteliers and fellow travel designers. She explains how the supplier-funded, no-cost luxury network supports creativity, collaboration and international reach for boutique creators of travel. Based in New York, Lead Explorers specializes in highly customized, experience-driven itineraries for sophisticated travelers. For more information, visit www.travellermade.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.

new york spotify google stitcher castro podbean deezer dana white travellers podchaser podcast addict player fm pocketcast listen notes amazon music audible dmcs luxury travel advisor insider travel report alan fine

Why Traveller Made Travel Advisors Are Valuable to High-End DMCs

Play Episode Listen Later May 25, 2025 8:44 Transcription Available

Zach Rabinor, founder and CEO of Journey Mexico, talks with Alan Fine of Insider Travel Report about how Traveller Made—a supplier-funded luxury travel network that is free to qualified travel advisors—helped his business grow into a leading DMC. A charter member since 2013, Rabinor explains how the Traveller Made network's artisan focus and selective membership make it a top source of high-end clients and an ideal match for his custom travel offerings in Mexico, Colombia and Costa Rica. For more information, visit www.travellermade.com or www.journeymexico.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.

Ep 225 On DMCs: A candid conversation with a DMC partner

partner candid conversations dmc hicham dmcs

Play Episode Listen Later May 20, 2025 50:16

In this conversation on DMCs, Whitney flips the script and chats with Hicham Mhammedi Alaoui, co-founder of Experience Morocco and The Travel Collection, to shine a light on the DMC side of working with travel advisors. They unpack how DMCs can create unique and memorable experiences without breaking the bank, how global expansion works behind the scenes, and what travel advisors should know to build successful partnerships. Hicham shares candid advice on communication, budgets, and the ever-evolving landscape of destination management, offering invaluable insights for both new and seasoned travel entrepreneurs.

Episode 334 – Unstoppable Leadership Consultant and Executive Coach with Rachelle Stone

Unstoppable Mindset

Play Episode Listen Later May 9, 2025 66:21

Have you or do you feel stress? What is stress and how can we deal with it? Our guest this time is Rachelle Stone who discusses those very questions with us. Rachelle grew up in a very small town in Massachusetts. After attending community college, she had an opportunity to study and work at Disney World in Florida and has never looked back. Rachelle loved her Disney work and entered the hospitality industry spending much of 27 years working for or running her own destination management company. She will describe how one day after a successful career, at the age of 48, she suffered what today we know as burnout. She didn't know how to describe her feelings at the time, but she will tell us how she eventually discovered what was going on with her. She began to explore and then study the profession of coaching. Rachelle will tell us about coaches and clients and how what coaches do can help change lives in so many ways. This episode is full of the kind of thoughts and ideas we all experience as well as insights on how we can move forward when our mindsets are keeping us from moving forward. Rachelle has a down-to-Earth way of explaining what she wants to say that we all can appreciate. About the Guest: “As your leadership consultant, I will help you hone your leadership, so you are ready for your next career move. As your executive coach, I will partner with you to overcome challenges and obstacles so you can execute your goals.” Hi, I'm Rachelle. I spent over 25 years as an entrepreneur and leader in the Special Event industry in Miami, building, flipping, and selling Destination Management Companies (DMCs). While I loved and thrived in the excitement and chaos of the industry, I still managed to hit a level of burnout that was wholly unexpected and unacceptable to me, resulting in early retirement at 48. Now, as a trained Leadership Consultant and Executive Coach, I've made it my mission to combine this hard-won wisdom and experience to crack the code on burnout and balance for others so they can continue to thrive in careers they love. I am Brené Brown Dare to Lead ™ trained, a Certified Positive Intelligence ® Mental Fitness coach, and an accredited Professional Certified Coach by the ICF (International Coaching Federation, the most recognized global accreditation body in the coaching industry). I continue to grow my expertise and show my commitment to the next generation of coaches by serving on the ICF-Central Florida chapter board of directors. I am serving as President-Elect and Chapter Liaison to the global organization. I also support those new to the coaching industry by mentoring other coaches to obtain advanced coaching credentials. I maintain my well-being by practicing Pilates & Pvolve ® a few days a week, taking daily walks, loving on my Pug, Max, and making time for beach walks when possible. Ways to connect Rachel: www.rstoneconsulting.com https://www.linkedin.com/in/rstoneconsulting/ Instagram: @even_wonderwoman_gets_tired About the Host: Michael Hingson is a New York Times best-selling author, international lecturer, and Chief Vision Officer for accessiBe. Michael, blind since birth, survived the 9/11 attacks with the help of his guide dog Roselle. This story is the subject of his best-selling book, Thunder Dog. Michael gives over 100 presentations around the world each year speaking to influential groups such as Exxon Mobile, AT&T, Federal Express, Scripps College, Rutgers University, Children's Hospital, and the American Red Cross just to name a few. He is Ambassador for the National Braille Literacy Campaign for the National Federation of the Blind and also serves as Ambassador for the American Humane Association's 2012 Hero Dog Awards. https://michaelhingson.com https://www.facebook.com/michael.hingson.author.speaker/ https://twitter.com/mhingson https://www.youtube.com/user/mhingson https://www.linkedin.com/in/michaelhingson/ accessiBe Links https://accessibe.com/ https://www.youtube.com/c/accessiBe https://www.linkedin.com/company/accessibe/mycompany/ https://www.facebook.com/accessibe/ Thanks for listening! Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below! Subscribe to the podcast If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can subscribe in your favorite podcast app. You can also support our podcast through our tip jar https://tips.pinecast.com/jar/unstoppable-mindset . Leave us an Apple Podcasts review Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts. Transcription Notes: Michael Hingson ** 00:00 Access Cast and accessiBe Initiative presents Unstoppable Mindset. The podcast where inclusion, diversity and the unexpected meet. Hi, I'm Michael Hingson, Chief Vision Officer for accessiBe and the author of the number one New York Times bestselling book, Thunder dog, the story of a blind man, his guide dog and the triumph of trust. Thanks for joining me on my podcast as we explore our own blinding fears of inclusion unacceptance and our resistance to change. We will discover the idea that no matter the situation, or the people we encounter, our own fears, and prejudices often are our strongest barriers to moving forward. The unstoppable mindset podcast is sponsored by accessiBe, that's a c c e s s i capital B e. Visit www.accessibe.com to learn how you can make your website accessible for persons with disabilities. And to help make the internet fully inclusive by the year 2025. Glad you dropped by we're happy to meet you and to have you here with us. Well, hi and welcome to unstoppable mindset where inclusion diversity and the unexpected meet. But you know, the more fun thing about it is the unexpected. Unexpected is always a good thing, and unexpected is really anything that doesn't have anything directly to do with inclusion or diversity, which is most of what we get to deal with in the course of the podcast, including with our guest today, Rachelle Stone, who worked in the hospitality industry in a variety of ways during a lot of her life, and then switched to being a coach and a leadership expert. And I am fascinated to learn about that and what what brought her to that? And we'll get to that at some point in the course of the day. But Rachelle, welcome to unstoppable mindset. We're glad you're here. Thank Rachelle Stone ** 02:08 you, Michael. I'm honored to be here. Excited to be talking to you today. Michael Hingson ** 02:12 Well, it's a lot of fun now. You're in Florida. I am. I'm in the Clearwater Rachelle Stone ** 02:16 Dunedin area. I like to say I live in Dunedin, Florida without the zip code. Michael Hingson ** 02:22 Yeah. Well, I hear you, you know, then makes it harder to find you that way, right? Rachelle Stone ** 02:28 Physically. Yeah, right, exactly. Danita, without the zip code, we'll stick with that. Yeah, Michael Hingson ** 02:33 yeah, that works. Well, I'm really glad you're here. Why don't we start by maybe you talking to us a little bit about the early Rachelle growing up and some of that stuff. Rachelle Stone ** 02:43 Yeah, I was lucky. I grew up in rural Western Massachusetts, little po doc town called Greenfield, Massachusetts. We were 18 miles from the Vermont border, which was literally a mile and a half from the New Hampshire border. So I grew up in this very interesting area where it was like a tri state area, and our idea of fun growing up, well, it was, we were always outdoors, playing very much outdoors. I had three siblings, and I was the youngest, and it was one of those childhoods where you came home from school, and mom would say, go outside, don't come back in the house until you hear the whistle. And every house on the street, every mother had a whistle. There were only seven houses because there was a Boy Scout camp at the end of the road. So as the sun was setting and the street lights would come on, you would hear different whistles, and different family kids would be going home the stone kids up, that's your mom. Go home, see you next time that was it was great. And you know, as I got older and more adventurous, it was cow tipping and keg parties and behind and all sorts of things that we probably shouldn't have been doing in our later teen years, but it was fun. Behind Michael Hingson ** 04:04 is it's four wheeling, Rachelle Stone ** 04:08 going up rough terrain. We had these. It was very, very hilly, where I was lot of lot of small mountains that you could conquer. Michael Hingson ** 04:17 So in the winter, does that mean you got to do some fun things, like sledding in the snow. Yeah, yeah. Rachelle Stone ** 04:24 We had a great hill in the back of our yard, so I learned to ski in my own backyard, and we had three acres of woods, so we would go snowshoeing. We were also close to a private school called Northfield Mount Hermon, which had beautiful, beautiful grounds, and in the winter, we would go cross country skiing there. So again, year round, we were, we were outdoors a lot. Michael Hingson ** 04:52 Well, my time in Massachusetts was three years living in Winthrop so I was basically East Boston. Yeah. Yes and and very much enjoyed it. Loved the environment. I've been all over Massachusetts in one way or another, so I'm familiar with where you were. I am, and I will admit, although the winters were were cold, that wasn't as much a bother as it was when the snow turned to ice or started to melt, and then that night it froze. That got to be pretty slippery, 05:25 very dangerous, very dangerous. Michael Hingson ** 05:29 I then experienced it again later, when we lived in New Jersey and and I actually our house to take the dogs out. We had no fenced yards, so I had to take them out on leash, and I would go down to our basement and go out and walk out basement onto a small deck or patio, actually, and then I had to go down a hill to take the dogs where they could go do their business. And I remember the last year we were in New Jersey, it snowed in May, and the snow started to melt the next day, and then that night, it froze, and it and it stayed that way for like about a day and a half. And so it was as slick as glass is. Glass could be. So eventually I couldn't I could go down a hill, it was very dangerous, but going back up a hill to come back in the house was not safe. So eventually, I just used a very long flex leash that was like 20 feet long, and I sent the dogs down the hill. I stayed at the top. Rachelle Stone ** 06:33 Was smart, wow. And they didn't mind. They just wanted to go do their business, and they wanted to get back in the house too. It's cold, yeah? Michael Hingson ** 06:41 They didn't seem to be always in an incredible hurry to come back into the house. But they had no problem coming up the hill. That's the the advantage of having claws, Rachelle Stone ** 06:51 yes. Pause, yeah, four of them to boot, right? Yeah, which Michael Hingson ** 06:54 really helped a great deal. But, you know, I remember it. I love it. I loved it. Then now I live in in a place in California where we're on what's called the high desert, so it doesn't get as cold, and we get hardly any of the precipitation that even some of the surrounding areas do, from Los Angeles and Long Beach and so on to on the one side, up in the mountains where the Snow is for the ski resorts on the other so Los Angeles can have, or parts of La can have three or four inches of rain, and we might get a half inch. Rachelle Stone ** 07:28 Wow. So it stays relatively dry. Do you? Do you ever have to deal like down here, we have something called black ice, which we get on the road when it rains after it hasn't rained in a long time? Do you get that there in California, Michael Hingson ** 07:41 there are places, yeah, not here where I live, because it generally doesn't get cold enough. It can. It's already this well, in 2023 late 2023 we got down to 24 degrees one night, and it can get a little bit colder, but generally we're above freezing. So, no, we don't get the black ice here that other places around us can and do. Got it. Got it. So you had I obviously a fun, what you regard as a fun childhood. Rachelle Stone ** 08:14 Yeah, I remember the first day I walked into I went to a community college, and I it was a very last minute, impulsive, spontaneous decision. Wow, that kind of plays into the rest of my life too. I make very quick decisions, and I decided I wanted to go to college, and it was open enrollment. I went down to the school, and they asked me, What do you want to study? I'm like, I don't know. I just know I want to have fun. So they said, you might want to explore Recreation and Leisure Services. So that's what I wound up going to school for. And I like to say I have a degree in fun and games. Michael Hingson ** 08:47 There you go. Yeah. Did you go beyond community college or community college enough? Rachelle Stone ** 08:53 Yeah, that was so I transferred. It took me four years to get a two year degree. And the reason was, I was working full time, I moved out. I just at 17, I wanted to be on my own, and just moved into an apartment with three other people and went to college and worked. It was a fabulous way to live. It was wonderful. But then when I transferred to the University, I felt like I was a bit bored, because I think the other students were, I was dealing with a lot of students coming in for the first time, where I had already been in school for four years, in college for four years, so the experience wasn't what I was looking for. I wanted the education. And I saw a poster, and it was Mickey Mouse on the poster, and it was Walt Disney World College program now accepting applications. So I wrote down the phone number, email, whatever it was, and and I applied. I got an interview again. Remember Michael? I was really bored. I was going to school. It was my first semester in my four year program, and I just anyway. I got a call back and. And I was accepted into the Disney College Program. So, um, they at that time, they only took about 800 students a year. So it was back in 1989 long time ago. And I was thrilled. I left Massachusetts on january 31 1989 in the blizzard of 89 Yeah, and I drove down to Orlando, Florida, and I never left. I'm still here in Florida. That was the beginning of my entire career. Was applying for the Disney College Program. Michael Hingson ** 10:36 So what was that like, being there at the Disney College, pro nominal, phenomenal. I have to ask one thing, did you have to go through some sort of operation to get rid of your Massachusetts accent? Does Rachelle Stone ** 10:50 it sound like it worked? No, I didn't have well, it was funny, because I was hoping I would be cast as Minnie Mouse. I'm four foot 10. I have learned that to be Mini or Mickey Mouse, you have to be four, eight or shorter. So I missed many by two inches. My second choice was being a lifeguard, and I wound up what I they offered me was Epcot parking lot, and I loved it, believe it or not, helping to park cars at Epcot Center. I still remember my spiel to the letter that I used to give because there was a live person on the back of the tram speaking and then another one at the front of the tram driving it to get you from the parking lot to the front entrance of the gate. But the whole experience was amazing. It was I attended classes, I earned my Master's degree. I picked up a second and third job because I wanted to get into hotels, and so I worked one day a week at the Disney Inn, which is now their military resorts. And then I took that third job, was as a contractor for a recreation management company. So I was working in the field that I had my associates in. I was working at a hotel one day a week, just because I wanted to learn about hotels. I thought that was the industry I wanted to go into. And I was I was driving the tram and spieling on the back of the tram five days a week. I loved it was phenomenal. Michael Hingson ** 12:20 I have a friend who is blind who just retired from, I don't know, 20 or 25 years at Disneyland, working a lot in the reservation centers and and so on. And speaks very highly of, of course, all the experiences of being involved with Disney. Rachelle Stone ** 12:38 Yeah, it's really, I'm It was a wonderful experience. I think it gave me a great foundation for the work in hospitality that I did following. It was a great i i think it made me a better leader, better hospitality person for it well, Michael Hingson ** 12:57 and there is an art to doing it. It isn't just something where you can arbitrarily decide, I'm going to be a successful and great hospitality person, and then do it if you don't learn how to relate to people, if you don't learn how to talk to people, and if you're not having fun doing it Rachelle Stone ** 13:14 exactly. Yes, Fun. Fun is everything. It's Michael Hingson ** 13:18 sort of like this podcast I love to tell people now that the only hard and fast rule about the podcast is we both have to have fun, or it's not worth doing. Rachelle Stone ** 13:25 That's right. I'm right there with you. Gotta Have fun, Michael Hingson ** 13:30 yeah? Well, so you So, how long were you with Disney? What made you switched? Oh, so Rachelle Stone ** 13:36 Disney College Program. It was, at that time, it was called the Magic Kingdom college program, MK, CP, and it's grown quite significantly. I think they have five or 7000 students from around the world now, but at that time it was just a one semester program. I think for international students, it's a one year program. So when my three and a half months were up. My semester, I could either go back. I was supposed to go back to school back in Massachusetts, but the recreation management company I was working for offered me a full time position, so I wound up staying. I stayed in Orlando for almost three and a half years, and ultimately I wound up moving to South Florida and getting a role, a new role, with a different sort of company called a destination management company. And that was that was really the onset destination management was my career for 27 years. 26 Michael Hingson ** 14:38 years. So what is a destination management company. So Rachelle Stone ** 14:41 a destination management company is, they are the company that receives a group into a destination, meetings, conventions, events. So for instance, let's say, let's say Fathom note taker. Wants to have an in person meeting, and they're going to hold it at the Lowe's Miami Beach, and they're bringing in 400 of their top clients, and and and sales people and operations people. They need someone on the receiving end to pick everybody up at the airport, to put together the theme parties, provide the private tours and excursions. Do the exciting restaurant, Dine Around the entertainment, the amenities. So I did all the fun. And again, sticking with the fun theme here, yeah, I did all of the auxiliary meeting fun add ons in the destination that what you would do. And I would say I did about 175 to 225, meetings a year. Michael Hingson ** 15:44 So you didn't actually book the meetings, or go out and solicit to book the meetings. You were the person who took over. Once a meeting was arranged, Rachelle Stone ** 15:53 once a meeting was booked in the destination, right? If they needed a company like mine, then it would be then I would work with them. If I would be the company. There were several companies I did what I do, especially in Miami, because Miami was a top tier destination, so a client may book the lows Miami Beach and then reach out to two to three different DMCs to learn how can they partner with them to make the meeting the most successful. So it was always a competitive situation. And it was always, you know, needing to do our best and give our best and be creative and out of the box. And, yeah, it was, it was an exciting industry. So what makes Michael Hingson ** 16:41 the best destination management company, or what makes you very successful? Why would people view you as successful at at what you do, and why they would want to choose you to be the company to work with? Because obviously, as you said, it's competitive. Rachelle Stone ** 16:59 Everybody well, and there's choice. Everybody has choice. I always believed there was enough business to go around for everybody. Very good friends with some of my my hardiest competitors. Interestingly, you know, although we're competing, it's a very friendly industry. We all network together. We all dance in the same network. You know, if we're going to an industry network, we're all together. What? Why would somebody choose me over somebody else? Was really always a decision. It was sometimes it was creativity. Sometimes it was just a feeling for them. They felt the relationship just felt more authentic. Other times it was they they just really needed a cut and dry service. It just every client was always different. There were never two programs the same. I might have somebody just wanting to book a flamenco guitarist for three hours, and that's all they need. And another group may need. The transportation, the tours, the entertainment, the theme parties, the amenities, the whole ball of Fox, every group was different, which is, I think, what made it so exciting, it's that relationship building, I think, more than anything. Because these companies are doing meetings all over the country, sometimes some of them all over the world. So relationships were really, really important to them to be able to go into a destination and say to their partner in that destination, hey, I'm going to be there next May. This is what I need. Are you available? Can you help? So I think on the initial front end, it is, when it's a competitive bid, you're starting from scratch to build a relationship. Once that's relationship is established, it is easier to build on that relationship when things go wrong. Let's talk about what worked, what didn't, and how we can do better next time, instead of throwing the entire relationship out with the bathwater and starting from scratch again. So it was a great industry. I loved it, and Michael Hingson ** 19:00 obviously you must have been pretty successful at it. Rachelle Stone ** 19:04 I was, I was lucky. Well, luck and skill, I have to give myself credit there too. I worked for other DMCs. I worked for event companies that wanted to expand into the DMC industry. And I helped, I helped them build that corporate division, or that DMC division. I owned my own agency for, I think, 14 years, still alive and thriving. And then I worked for angel investors, helping them flip and underperforming. It was actually a franchise. It was an office franchise of a global DMC at the time. So I've had success in different areas of Destination Management, and I was lucky in that I believe in accreditation and certification. That's important to me. Credibility matters. And so I. Involved in the association called the association of Destination Management executives international admei I know it's a mouthful, but I wound up serving on their board of directors and their certification and accreditation board for 14 years, throughout my career, and on the cab their certification accreditation board, my company was one of the first companies in the country to become a certified company, admc certified. I was so proud of that, and I had all of my staff. I paid for all of them to earn their certification, which was a destination management Certified Professional. That's the designation. I loved, that we could be a part of it. And I helped write a course, a university level course, and it was only nine weeks, so half a semester in teaching students what destination management is that took me three years. It was a passion project with a couple of other board members on the cab that we put together, and really glad to be a part of that and contributing to writing the book best practices in destination management, first and second edition. So I feel lucky that I was in this field at a time where it was really growing deeper roots. It had been transport the industry. When I went into it was maybe 20 years young, and when I left it, it been around for 40 plus years. So it's kind of exciting. So you so you Michael Hingson ** 21:41 said that you started a company and you were with it for 4014 years, or you ran it for 14 years, and you said, it's still around. Are you involved with it at all? Now, I Rachelle Stone ** 21:51 am not. I did a buyout with the I had two partners at the time. And without going into too much detail, there were some things going on that I felt were I could not align with. I felt it was unethical. I felt it was immoral, and I struggled for a year to make the decision. I spoke to a therapist, and I ultimately consulted an attorney, and I did a buyout, and I walked away from my this was my legacy. This was my baby. I built it from scratch. I was the face of the company. So to give that up my legacy, it was a really tough decision, but it really did come full circle, because late last year, something happened which brought me back to that decision, and I can, with 100% certainty, say it was a values driven decision for me, and I'm so happy I made that decision. So I am today. Yeah, Michael Hingson ** 22:57 and, and let's, let's get to that a little bit so you at some point, you said that you had burnout and you left the industry. Why did you do that? Rachelle Stone ** 23:08 So after I did, sold my my business, I worked for angel investors for about three and a half years. They brought me in. This was an underperforming office that the franchisee, because they had owned it for 10 years, had done a buyout themselves and sold it back to the angel investors or the private equity so they brought me in to run the office and bring it from surviving to thriving again. And it took me about 18 months, and I brought it from under a million to over 5.3 million in 18 months. So it's quite successful. And I had said to the owners, as they're thanking me and rewarding me, and it was a great first two years, I had said to them, please don't expect this again. This was a fluke. People were following me. There was a lot of curiosity in the industry, because this was a really big move for me to sell my company and then go work for this one. It was big news. So it was a great time. But the expectation for me to repeat, rinse and repeat, that kind of productivity was not realistic. It just wasn't realistic. And about a year and a half later, I just, I was driving from the Lowe's Miami Beach. It's funny, because I used that as an example before, to the breakers in Palm Beach. And if you know South Florida at all, it's, it's, you're taking your life in your hands every time you get on 95 it's a nightmare. Anyway, so I'm driving from the lows to the breakers, and I just left a kind of a rough meeting. I don't even remember what it was anymore, because that was back in 2014 and I'm driving to another meeting at the breakers, and I hang up the phone with somebody my. Son calls about something, Mom, this is going on for graduation. Can you be there? And I'm realizing I'm going to be out of town yet again for work, and I'm driving to the breakers, and I'm having this I just had this vision of myself in the middle of 95 slamming the brakes on in my car, coming to a full stop in the middle of the highway. I did not do this this, and I don't recommend you do this. And I opened up my car door, and I literally just walked away from my car. That was the image in my mind. And in that moment, I knew it was time for me to leave. I had gone as high as I could go. I'd done as much as I could do. I'd served on boards, contributed to books, spoken on panels. I wanted to go back to being an entrepreneur. I didn't want to work for angel investors anymore. I wanted to work for myself. I wanted to build something new, and I didn't want to do it in the DMC world. So I went home that night thinking I was going to just resign. Instead, I wrote a letter of retirement, and I retired from the industry, I walked away two and a half weeks later, and I said I was never going to return. Michael Hingson ** 26:09 And so I burnt out, though at the time, what? What eventually made you realize that it was all burnt out, or a lot of it was burnt out. So I Rachelle Stone ** 26:17 didn't know anything about burnout at that time. I just knew I was incredibly frustrated. I was bored. I was over in competence, and I just wanted out. Was just done. I had done well enough in my industry that I could take a little time. I had a lot of people asking me to take on consulting projects. So I did. I started doing some consulting in hospitality. And while I was doing that, I was kind of peeling away the layers of the onion, saying, What do I want to do next? I did not want to do DMC. That's all I knew. So I started this exploration, and what came out of it was an interest in exploring the field of coaching. So I did some research. I went to the coachingfederation.org which is the ICF International coaching Federation, is the leading accreditation body for coaches in the world. And through them, I researched Who were some of the accredited schools. I narrowed it down. I finally settled on one, and I said, I'm going to sign up for one course. I just want to see what this coaching is all about. So I signed up for a foundations course with the with the school out of Pennsylvania, and probably about three weeks into the course, the professor said something which was like a light bulb moment for me, and that I realized like, oh my Speaker 1 ** 27:40 god, I burnt out. And I was literally, at this Rachelle Stone ** 27:46 time, we're in school, we're on the phone. It was not zoom. We didn't have all this yet. It was you were on the phone, and then you were pulling up documents on your computer so the teacher couldn't see me crying. I was just sobbing, knowing that this is i i was so I was I was stunned. I didn't say anything. I sat on this for a while. In fact, I sat on it. I started researching it, but I didn't tell anybody for two years. It took me two years before I finally admitted to somebody that I had burnt out. I was so ashamed, embarrassed, humiliated, I was this successful, high over achiever. How could I have possibly burnt out? Michael Hingson ** 28:34 What? What did the teacher say Rachelle Stone ** 28:37 it was? I don't even remember what it was, but I remember that shock of realization of wellness, of it was, you know what it was that question, is this all? There is a lot of times when we were they were talking about, I believe, what they were talking about, midlife crisis and what really brings them on. And it is that pivotal question, is this really all there is, is this what I'm meant to be doing? And then in their conversation, I don't even remember the full conversation, it was that recognition of that's what's happened to me. And as I started researching it, this isn't now. This is in 2015 as I'm researching it and learning there's not a lot on it. I mean, there's some, mostly people's experiences that are being shared. Then in 2019 the World Health Organization officially, officially recognizes burnout as a phenomenon, an occupational phenomenon. Michael Hingson ** 29:38 And how would you define burnout? Burnout is, Rachelle Stone ** 29:43 is generally defined in three areas. It is. It's the the, oh, I always struggle with it. It's that disconnect, the disconnect, or disassociation from. Um, wanting to succeed, from your commitment to the work. It is the knowing, the belief that no one can do it well or right. It is there. There's that. It's an emotional disconnect from from from caring about what you're doing and how you're showing up, and it shows up in your personal life too, which is the horrible thing, because it your it impacts your family so negatively, it's horrible. Michael Hingson ** 30:39 And it it, it does take a toll. And it takes, did it take any kind of a physical toll on you? Rachelle Stone ** 30:45 Well, what I didn't realize when I when I took this time, I was about 25 pounds overweight. I was on about 18 different medications, including all my vitamins. I was taking a lot of vitamins at that time too. Um, I chronic sciatica, insomnia. I was self medicating. I was also going out, eating rich dinners and drinking, um, because you're because of the work I was doing. I had to entertain. That was part of that was part of of my job. So as I was looking at myself, Yes, physically, it turns out that this weight gain, the insomnia, the self medication, are also taught signs of of risk of burnout. It's how we manage our stress, and that's really what it comes down to, that we didn't even know. We don't even know. People don't no one teaches us how to process our stress, and that that's really probably one of the biggest things that I've through, everything that I've studied, and then the pandemic hitting it. No one teaches us how to manage our stress. No one tells us that if we process stress, then the tough stuff isn't as hard anymore. It's more manageable. No one teaches us about how to shift our mindsets so we can look at changing our perspective at things, or only seeing things through our lizard brain instead of our curious brain. These are all things that I had no idea were keeping me I didn't know how to do, and that were part of contributing to my burnout. Right? Michael Hingson ** 32:43 Is stress more self created, or is it? Is it an actual thing? In other words, when, when there is stress in the world? Is it something that, really, you create out of a fear or cause to happen in some way, and in reality, there are ways to not necessarily be stressful, and maybe that's what you're talking about, as far as learning to control it and process it, well, Rachelle Stone ** 33:09 there's actually there's stresses. Stressors are external. Stress is internal. So a stressor could be the nagging boss. It could be your kid has a fever and you're going to be late for work, or you're going to miss a meeting because you have to take them to the doctor. That's an external stressor, right? So that external stressor goes away, you know, the traffic breaks up, or your your husband takes the kid to the doctor so you can get to your meeting. Whatever that external stress, or is gone, you still have to deal with the stress that's in your body. Your that stress, that stress builds up. It's it's cortisol, and that's what starts with the physical impact. So those physical symptoms that I was telling you about, that I had, that I didn't know, were part of my burnout. It was unprocessed stress. Now at that time, I couldn't even touch my toes. I wasn't doing any sort of exercise for my body. I wasn't and that is one of the best ways you can process stress. Stress actually has to cycle out of your body. No one tells us that. No one teaches us that. So how do you learn how to do that? Michael Hingson ** 34:21 Well, of course, that's Go ahead. Go ahead. Well, I was gonna Rachelle Stone ** 34:24 say it's learning. It's being willing to look internally, what's going on in your body. How are you really getting in touch with your emotions and feelings and and processing them well? Michael Hingson ** 34:37 And you talk about stressors being external, but you have control. You may not have control directly over the stressor happening, but don't you have control over how you decide to deal with the external stress? Creator, Rachelle Stone ** 34:55 yes, and that external stress will always. Go away. The deadline will come and go. The sun will still rise tomorrow in set tomorrow night. Stressors always go away, but they're also constantly there. So you've got, for instance, the nagging boss is always going to bring you stress. It's how you process the stress inside. You can choose to ignore the stressor, but then you're setting yourself up for maybe not following through on your job, or doing Michael Hingson ** 35:29 right. And I wouldn't suggest ignoring the stressor, but you it's processing that Rachelle Stone ** 35:34 stress in your body. It's not so let's say, at the end of the rough day, the stressors gone. You still, whether you choose to go for a walk or you choose to go home and say, Honey, I just need a really like I need a 62nd full on contact, bear hug from you, because I'm holding a lot of stress in my body right now, and I've got to let it out So that physical contact will move stress through your body. This isn't this is they that? You can see this in MRI studies. You see the decrease in the stress. Neuroscience now shows this to be true. You've got to move it through your body. Now before I wanted to kind of give you the formal definition of burnout, it is, it is they call it a occupational phenomenal, okay, it by that they're not calling it a disease. It is not classified as a disease, but it is noted in the International Classification of Diseases, and it has a code now it is they do tie it directly to chronic workplace stress, and this is where I have a problem with the World Health Organization, because when they added this to the International Classification of diseases in 2019 they didn't have COVID. 19 hybrid or work from home environments in mind, and it is totally changed. Stress and burnout are following people around. It's very difficult for them to escape. So besides that, that disconnect that I was talking about, it's really complete exhaustion, depletion of your energy just drained from all of the stressors. And again, it's that reduced efficiency in your work that you're producing because you don't care as much. It's that disconnect so and then the physical symptoms do build up. And burnout isn't like this. It's not an overnight thing. It's a build up, just like gaining 25 pounds, just like getting sick enough that I need a little bit more medication for different issues, that stuff builds up on you and when you when you're recovering from burnout, you didn't get there overnight. You're not going to get out of it overnight either. It's I worked with a personal trainer until I could touch my toes, and then she's pushed me out to go join a gym. But again, it's step by step, and learning to eat healthy, and then ultimately, the third piece that really changed the game for me was learning about the muscles in my brain and getting mentally fit. That was really the third leg of getting my health back. Michael Hingson ** 38:33 So how does all of that help you deal with stress and the potential of burnout today? Yeah, Rachelle Stone ** 38:43 more than anything, I know how to prevent it. That is my, my the number one thing I know when I'm sensing a stressor that is impacting me, I can quickly get rid of it. Now, for instance, I'll give you a good example. I was on my the board of directors for my Homeowners Association, and that's always Michael Hingson ** 39:03 stressful. I've been there, right? Well, I Rachelle Stone ** 39:06 was up for an hour and a half one night ruminating, and I I realized, because I coach a lot of people around burnout and symptoms, so when I was ruminating, I recognized, oh my gosh, that HOA does not deserve that much oxygen in my brain. And what did I do the next day? I resigned. Resigned, yeah, so removing the stressors so I can process the stress. I process my stress. I always make sure I schedule a beach walk for low tide. I will block my calendar for that so I can make sure I'm there, because that fills my tank. That's self care for me. I make sure I'm exercising, I'm eating good food. I actually worked with a health coach last year because I felt like my eating was getting a little off kilter again. So I just hired a coach for a few months to help me get back on track. Of getting support where I need it. That support circle is really important to maintain and process your stress and prevent burnout. Michael Hingson ** 40:10 So we've talked a lot about stress and dealing with it and so on. And like to get back to the idea of you went, you explored working with the international coaching Federation, and you went to a school. So what did you then do? What really made you attracted to the idea of coaching, and what do you get out of it? Rachelle Stone ** 40:35 Oh, great question. Thanks for that. So for me, once I I was in this foundations course, I recognized or realized what had happened to me. I i again, kept my mouth shut, and I just continued with the course. By the end of the course, I really, really enjoyed it, and I saw I decided I wanted to continue on to become a coach. So I just continued in my training. By the end of 2015 early 2016 I was a coach. I went and joined the international coaching Federation, and they offer accreditation. So I wanted to get accredited, because, as I said, from my first industry, a big proponent for credit accreditation. I think it's very important, especially in an unregulated industry like coaching. So we're not bound by HIPAA laws. We are not doctors, we are coaches. It's very different lane, and we do self regulate. So getting accredited is important to me. And I thought my ACC, which my associate a certified coach in 2016 when I moved to the area I'm living in now, in 2017 and I joined the local chapter here, I just continued on. I continued with education. I knew my lane is, is, is burnout. I started to own it. I started to bring it forward a little bit and talk about my experiences with with other coaches and clients to help them through the years and and it felt natural. So with the ICF, I wanted to make sure I stayed in a path that would allow me to hang my shingle proudly, and everything I did in the destination management world I'm now doing in the coaching world. I wound up on the board of directors for our local chapter as a programming director, which was so perfect for me because I'm coming from meetings and events, so as a perfect person to do their programming, and now I am their chapter liaison, and I am President Elect, so I'm taking the same sort of leadership I had in destination management and wrapping my arms around it in the coaching industry, Michael Hingson ** 42:56 you talk about People honing their leadership skills to help prepare them for a career move or their next career. It isn't always that way, though, right? It isn't always necessarily that they're going to be going to a different career. Yep, Rachelle Stone ** 43:11 correct. Yeah. I mean, not everybody's looking for trans transition. Some people are looking for that to break through the glass ceiling. I have other clients that are just wanting to maybe move laterally. Others are just trying to figure it out every client is different. While I specialize in hospitality and burnout, I probably have more clients in the leadership lane, Senior VP level, that are trying to figure out their next step, if they want to go higher, or if they're content where they are, and a lot of that comes from that ability to find the right balance for you in between your career and your personal life. I think there comes a point when we're in our younger careers, we are fully identified by what we do. I don't think that's true for upcoming generations, but for our generation, and maybe Jen, maybe some millennials, very identified by what they do, there comes a point in your career, and I'm going to say somewhere between 35 and 50, where you recognize that those two Things need to be separate, Michael Hingson ** 44:20 and the two things being Rachelle Stone ** 44:23 your identity, who you are from what you do, got it two different things. And a lot of leaders on their journey get so wrapped up in what they do, they lose who they are. Michael Hingson ** 44:39 What really makes a good leader, Rachelle Stone ** 44:42 authenticity. I'm a big proponent of heart based leadership. Brene Brown, I'm Brene Brown trained. I am not a facilitator, but I love her work, and I introduce all my clients to it, especially my newer leaders. I think it's that. Authenticity that you know the command and control leadership no longer works. And I can tell you, I do work with some leaders that are trying to improve their human skills, and by that I mean their emotional intelligence, their social skills, their ability to interact on a human level with others, because when they have that high command and control directive type of leadership, they're not connecting with their people. And we now have five generations in the workforce that all need to be interacted with differently. So command and control is a tough kind of leadership style that I actually unless they're willing to unless they're open to exploring other ways of leading, I won't work with them. Yeah, Michael Hingson ** 45:44 and the reality is, I'm not sure command and control as such ever really worked. Yeah, maybe you control people. But did it really get you and the other person and the company? What what you needed. Rachelle Stone ** 46:01 Generally, that's what we now call a toxic environment. Yes, yes. But that, you know, this has been, we've been on a path of, you know, this work ethic was supposed to, was supposed to become a leisure ethic in the 70s, you know, we went to 40 hour work weeks. Where are we now? We're back up to 6070, hour work week. Yeah, we're trying to lower the age that so kids can start working this is not a leisure ethic that we were headed towards. And now with AI, okay, let's change this conversation. Yeah, toxic environments are not going to work. Moving forward that command and control leadership. There's not a lot of it left, but there's, it's lingering, and some of the old guard, you know, there it's, it's slowly changing. Michael Hingson ** 46:49 It is, I think, high time that we learn a lot more about the whole concept of teamwork and true, real team building. And there's a lot to be said for there's no I in team, that's right, and it's an extremely important thing to learn. And I think there are way to, still, way too many people who don't recognize that, but it is something that I agree with you. Over time, it's it's starting to evolve to a different world, and the pandemic actually was one, and is one of the things that helps it, because we introduced the hybrid environment, for example, and people are starting to realize that they can still get things done, and they don't necessarily have to do it the way they did before, and they're better off for it. Rachelle Stone ** 47:38 That's right. Innovation is beautiful. I actually, I mean, as horrible as the pandemic was it, there was a lot of good that came out of it, to your point. And it's interesting, because I've watched this in coaching people. I remember early in the pandemic, I had a new client, and they came to the they came to their first call on Zoom, really slumped down in the chair like I could barely see their nose and up and, you know, as we're kind of talking, getting to know each other. One of the things they said to me, because they were working from home, they were working like 1011, hours a day. Had two kids, a husband, and they also had yet they're, they're, they're like, I one of the things they said to me, which blew my mind, was, I don't have time to put on a load of laundry. They're working from home. Yeah? It's that mindset that you own my time because you're paying me, yeah, versus I'm productive and I'm doing good work for you. Is why you're paying for paying me? Yeah? So it's that perception and trying to shift one person at a time, shifting that perspective Michael Hingson ** 48:54 you talked before about you're a coach, you're not a doctor, which I absolutely appreciate and understand and in studying coaching and so on, one of the things that I read a great deal about is the whole concept of coaches are not therapists. A therapist provides a decision or a position or a decision, and they are more the one that provides a lot of the answers, because they have the expertise. And a coach is a guide who, if they're doing their job right, leads you to you figuring out the answer. That's Rachelle Stone ** 49:34 a great way to put it, and it's pretty clear. That's, that's, that's pretty, pretty close the I like to say therapy is a doctor patient relationship. It's hierarchy so and the doctor is diagnosing, it's about repair and recovery, and it's rooted in the past, diagnosing, prescribing, and then the patient following orders and recovering. Hmm, in coaching, it's a peer to peer relationship. So it's, we're co creators, and we're equal. And it's, it's based on future goals only. It's only based on behavior change and future goals. So when I have clients and they dabble backwards, I will that's crossing the line. I can't support you there. I will refer clients to therapy. And actually, what I'm doing right now, I'm taking a mental health literacy course through Harvard Medical Center and McLean University. And the reason I'm doing this is because so many of my clients, I would say 80% of my clients are also in therapy, and it's very common. We have a lot of mental health issues in the world right now as a result of the pandemic, and we have a lot of awareness coming forward. So I want to make sure I'm doing the best for my clients in recognizing when they're at need or at risk and being able to properly refer them. Michael Hingson ** 51:04 Do you think, though, that even in a doctor patient relationship, that more doctors are recognizing that they accomplish more when they create more of a teaming environment? Yes, 51:18 oh, I'm so glad you Rachelle Stone ** 51:20 brought that up, okay, go ahead. Go ahead. Love that. I have clients who are in therapy, and I ask them to ask their therapist so that if they're comfortable with this trio. And it works beautifully. Yes, Michael Hingson ** 51:36 it is. It just seems to me that, again, there's so much more to be said for the whole concept of teaming and teamwork, and patients do better when doctors or therapists and so on explain and bring them into the process, which almost makes them not a coach as you are, but an adjunct to what you do, which is what I think it's all about. Or are we the adjunct to what they do? Or use the adjunct to what they do? Yeah, it's a team, which is what it should be. 52:11 Yeah, it's, I always it's like the Oreo cookie, right? Michael Hingson ** 52:16 Yeah, and the frosting is in the middle, yeah, crying Rachelle Stone ** 52:19 in the middle. But it's true, like a therapist can work both in the past and in the future, but that partnership and that team mentality and supporting a client, it helps them move faster and further in their in their desired goals. Yeah, Michael Hingson ** 52:37 it's beautiful, yeah, yeah. And I think it's extremely important, tell me about this whole idea of mental fitness. I know you're studying that. Tell me more about that. Is it real? Is it okay? Or what? You know, a lot of people talk about it and they say it's who cares. They all roll Rachelle Stone ** 52:56 their eyes mental fitness. What are you talking about? Yeah, um, I like to say mental fitness is the third leg of our is what keeps us healthy. I like to look at humans as a three legged stool, and that mental fitness, that mental wellness, is that third piece. So you have your spiritual and community wellness, you have your physical wellness, and then you have your mental wellness. And that mental wellness encompasses your mental health, your mental fitness. Now, mental fitness, by definition, is your ability to respond to life's challenges from a positive rather than a negative mindset. And there's a new science out there called positive it was actually not a new science. It's based on four sciences, Positive Intelligence, it's a cognitive behavioral science, or psychology, positive psychology, performance psychology, and drawing a bank anyway, four sciences and this body of work determined that there's actually a tipping point we live in our amygdala, mostly, and there's a reason, when we were cavemen, we needed to know what was coming that outside stressor was going to eat us, or if we could eat it. Yeah, but we have language now. We don't need that, not as much as we did, not in the same way, not in the same way, exactly. We do need to be aware of threats, but not every piece of information that comes into the brain. When that information comes in our brains, amplify it by a factor of three to one. So with that amplification, it makes that little, little tiny Ember into a burning, raging fire in our brain. And then we get stuck in stress. So it's recognizing, and there's actually you are building. If you do yoga, meditation, tai chi, gratitude journaling, any sort of those practices, you're flexing that muscle. You talk to somebody who does gratitude journaling who just started a month in, they're going to tell. You, they're happier. They're going to tell you they're not having as many ruminating thoughts, and they're going to say, I'm I'm smiling more. I started a new journal this year, and I said, I'm singing more. I'm singing songs that I haven't thought of in years. Yeah, out of the blue, popping into my head. Yeah. And I'm happier. So the the concept of mental fitness is really practicing flexing this muscle every day. We take care of our bodies by eating good food, we exercise or walk. We do that to take care of our physical body. We do nothing to take care of our brain other than scroll social media and get anxiety because everybody's life looks so perfect, Michael Hingson ** 55:38 yeah, and all we're doing is using social media as a stressor. Rachelle Stone ** 55:42 That's right, I'm actually not on social media on LinkedIn. That's it. Michael Hingson ** 55:48 I have accounts, but I don't go to it exactly. My excuse is it takes way too long with a screen reader, and I don't have the time to do it. I don't mind posting occasionally, but I just don't see the need to be on social media for hours every day. Rachelle Stone ** 56:05 No, no, I do, like, like a lot of businesses, especially local small businesses, are they advertise. They only have they don't have websites. They're only on Facebook. So I do need to go to social media for things like that. But the most part, no, I'm not there. Not at all. It's Michael Hingson ** 56:20 it's way too much work. I am amazed sometimes when I'll post something, and I'm amazed at how quickly sometimes people respond. And I'm wondering to myself, how do you have the time to just be there to see this? It can't all be coincidence. You've got to be constantly on active social media to see it. Yeah, Rachelle Stone ** 56:39 yeah, yeah. Which is and this, this whole concept of mental fitness is really about building a practice, a habit. It's a new habit, just like going to the gym, and it's so important for all of us. We are our behaviors are based on how we interpret these messages as they come in, yeah, so learning to reframe or recognize the message and give a different answer is imperative in order to have better communication, to be more productive and and less chaos. How Michael Hingson ** 57:12 do we teach people to recognize that they have a whole lot more control over fear than they think they do, and that that really fear can be a very positive guide in our lives. And I say that because I talked about not being afraid of escaping from the World Trade Center over a 22 year period, what I realized I never did was to teach people how to do that. And so now I wrote a book that will be out later in the year. It's called Live like a guide dog, stories of from a blind man and his dogs, about being brave, overcoming adversity and walking in faith. And the point of it is to say that you can control your fear. I'm not saying don't be afraid, but you have control over how you let that fear affect you and what you deal with and how you deal it's all choice. It is all choice. But how do we teach people to to deal with that better, rather than just letting fear build up Rachelle Stone ** 58:12 it? Michael, I think these conversations are so important. Number one is that learner's mind, that willingness, that openness to be interested in finding a better way to live. I always say that's a really hard way to live when you're living in fear. Yeah, so step number one is an openness, or a willingness or a curiosity about wanting to live life better, Michael Hingson ** 58:40 and we have to instill that in people and get them to realize that they all that we all have the ability to be more curious if we choose to do it. Rachelle Stone ** 58:49 But again, choice and that, that's the big thing so many and then there's also, you know, Michael, I can't wait to read your book. I'm looking forward to this. I'm also know that you speak. I can't wait to see you speak. The thing is, when we speak or write and share this information, we give them insight. It's what they do with it that matters, which is why, when I with the whole with the mental fitness training that I do, it's seven weeks, yeah, I want them to start to build that habit, and I give them three extra months so they can continue to work on that habit, because it's that important for them to start. It's foundational your spirit. When you talk about your experience in the World Trade Center, and you say you weren't fearful, your spiritual practice is such a big part of that, and that's part of mental fitness too. That's on that layers on top of your ability to flex those mental muscles and lean into your spirituality and not be afraid. Michael Hingson ** 59:55 Well, I'd love to come down and speak. If you know anybody that needs a speaker down there. I. I'm always looking for speaking opportunities, so love your help, and 1:00:03 my ears open for sure and live like Michael Hingson ** 1:00:06 a guide dog. Will be out later this year. It's, it's, I've already gotten a couple of Google Alerts. The the publisher has been putting out some things, which is great. So we're really excited about it. Rachelle Stone ** 1:00:16 Wonderful. I can't wait to see it. So what's Michael Hingson ** 1:00:19 up for you in 2024 Rachelle Stone ** 1:00:22 so I actually have a couple of things coming up this year that are pretty big. I have a partner. Her name's vimari Roman. She's down in Miami, and I'm up here in the Dunedin Clearwater area. But we're both hospitality professionals that went into coaching, and we're both professional certified coaches, and we're both certified mental fitness coaches. When the pandemic hit, she's also a Career Strategist. She went she started coaching at conferences because the hospitality industry was hit so hard, she reached out to me and brought me in too. So in 2024 we've been coaching at so many conferences, we can't do it. We can't do it. It's just too much, but we also know that we can provide a great service. So we've started a new company. It's called coaches for conferences, and it's going to be like a I'll call it a clearing house for securing pro bono coaches for your conferences. So that means, let's say you're having a conference in in LA and they'd like to offer coaching, pro bono coaching to their attendees as an added value. I'll we'll make the arrangements for the coaches, local in your area to to come coach. You just have to provide them with a room and food and beverage and a place to coach on your conference floor and a breakout. So we're excited for that that's getting ready to launch. And I think 2024 is going to be the year for me to dip my toe in start writing my own story. I think it's time Michael Hingson ** 1:02:02 writing a book. You can say it. I'm gonna do it. Rachelle Stone ** 1:02:05 I'm gonna write a book Good. I've said it out loud. I've started to pull together some thoughts around I mean, I've been thinking about it for years. But yeah, if the timing feels right, Michael Hingson ** 1:02:21 then it probably is, yep, which makes sense. Well, this has been fun. It's been wonderful. Can you believe we've already been at this for more than an hour? So clearly we 1:02:33 this went so fast. Clearly we Michael Hingson ** 1:02:35 did have fun. We followed the rule, this was fun. Yeah, absolutely. Well, I want to thank you for being here, and I want to thank you all for listening and for watching, if you're on YouTube watching, and all I can ask is that, wherever you are, please give us a five star rating for the podcast. We appreciate it. And anything that you want to say, we would love it. And I would appreciate you feeling free to email me and let me know your thoughts. You can reach me at Michael H, I m, I C, H, A, E, L, H i at accessibe, A, C, C, E, S, S, I, B, e.com, would love to hear from you. You can also go to our podcast page, www, dot Michael hingson.com/podcast, and it's m, I C, H, A, E, L, H, I N, G, s, O, N, and as I said to Rochelle just a minute ago, if any of you need a speaker, we'd love to talk with you about that. You can also email me at speaker@michaelhingson.com love to hear from you and love to talk about speaking. So however you you reach out and for whatever reason, love to hear from you, and for all of you and Rochelle, you, if you know anyone else who ought to be a guest on unstoppable mindset, let us know we're always looking for people who want to come on the podcast. Doesn't cost anything other than your time and putting up with me for a while, but we appreciate it, and hope that you'll decide to to introduce us to other people. So with that, I again want to say, Rochelle, thank you to you. We really appreciate you being here and taking the time to chat with us today. Rachelle Stone ** 1:04:13 It's been the fastest hour of my life. I'm gonna have to watch the replay. Thank you so much for having me. It's been my pleasure to join you. **Michael Hingson ** 1:04:24 You have been listening to the Unstoppable Mindset podcast. Thanks for dropping by. I hope that you'll join us again next week, and in future weeks for upcoming episodes. To subscribe to our podcast and to learn about upcoming episodes, please visit www dot Michael hingson.com slash podcast. Michael Hingson is spelled m i c h a e l h i n g s o n. While you're on the site., please use the form there to recommend people who we ought to interview in upcoming editions of the show. And also, we ask you and urge you to invite your friends to join us in the future. If you know of any one or any organization needing a speaker for an event, please email me at speaker at Michael hingson.com. I appreciate it very much. To learn more about the concept of blinded by fear, please visit www dot Michael hingson.com forward slash blinded by fear and while you're there, feel free to pick up a copy of my free eBook entitled blinded by fear. The unstoppable mindset podcast is provided by access cast an initiative of accessiBe and is sponsored by accessiBe. Please visit www.accessibe.com . AccessiBe is spelled a c c e s s i b e. There you can learn all about how you can make your website inclusive for all persons with disabilities and how you can help make the internet fully inclusive by 2025. Thanks again for Listening. Please come back and visit us again next week.

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Back-to-Back High-End Gigs, Buc-ee's Pit Stops & Building Strategic Partnerships

The Gigging Musician Podcast

Play Episode Listen Later Apr 22, 2025 12:31

In this episode, Jared reflects on two high-end gigs—one at a Wyoming governor's gala and another at the luxurious Broadmoor Hotel—and the lessons they offer for musicians looking to break into elite events. From the power of repeat bookings and sound engineering tips to nurturing relationships with destination management companies (DMCs), Jared shares actionable insights to help you elevate your gigging game in 2025.

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Adventure Travel with Brian Schon - True Colombia Travel and Cannúa

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Play Episode Listen Later Apr 2, 2025 60:49

Brian SchonCo-Founder and PresidentTrue Colombia Travel and CannúaWith ten years of experience leading travelers around Colombia, Brian is an expert in Colombian tourism and hospitality. He is focused on True Colombia Travel's commercial and administrative departments, and is also one of a small number of internationally certified rummeliers (rum sommeliers) in Colombia. Brian grew up in the United States and earned an MBA and an MPP from Brandeis University.summaryIn this episode of the Big World Made Small podcast, host Jason Elkins speaks with Brian Schon, co-founder and president of True Colombia Travel and Cannua. They discuss the beauty and diversity of Colombia, the importance of authentic travel experiences, and the challenges and opportunities in the Colombian tourism industry. Brian shares insights on the role of destination management companies (DMCs), the significance of building trust with travel agents, and the mission of promoting sustainable tourism in Colombia. The conversation highlights the cultural richness of Colombia and the need for travelers to embrace the local experience while navigating the complexities of the travel industry.takeawaysColombia is a biodiverse country with unique travel experiences.True Colombia Travel focuses on authentic and custom travel itineraries.Building trust with travel agents is crucial for success in the travel industry.Sustainable tourism can be luxurious and responsible at the same time.Cannua is Colombia's first high-end sustainable ecolodge.Travelers should be open to cultural differences and expectations.The Colombian countryside is integral to understanding the culture.Cooperation among travel operators can enhance the tourism experience.Travelers should explore beyond major cities to truly experience Colombia.The perception of Colombia has changed significantly over the years. Learn more about Big World Made Small Adventure Travel Marketing and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers on our website.

Adventure Travel with Simon Grove - Simon Grove Travel

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Play Episode Listen Later Feb 26, 2025 69:08 Transcription Available

Simon GroveCompany OwnerSimon Grove TravelHaving travelled extensively across Europe Simon embarked on an epic overland journey from London to Kathmandu via Nairobi in the mid-90s. Upon his return, he found his calling in the travel industry and joined Explore Worldwide as a tour leader.Over the past three decades, he's worked in adventure, luxury, tailor-made, small group tour operators and has even planned, built and operated a luxury yurt camp in Iceland. His focus has always been to build sustainable travel experiences that forge meaningful connections between travellers and their destinations, uncovering the authentic side of each country. The majority of his career was at Explore Worldwide, where he became Product Director leading a team responsible for the planning, contracting, and operations of all trips.Always looking for the next challenge - Simon recently set up his own travel consultancy and now works with worldwide DMCs helping them gain access to tour operators and increase sales.summaryIn this episode of the Big World Made Small podcast, host Jason Elkins speaks with Simon Grove, a seasoned travel expert and owner of Simon Grove Travel. Simon shares his journey from a small town in Northeast England to becoming a tour leader and travel industry professional. He discusses the transformative experiences of overland truck travel, the evolution of adventure tourism, and the importance of shared experiences in travel. Simon emphasizes the privilege and responsibility of traveling, the changing perceptions of the travel industry, and the impact of family support on his career. The conversation highlights the value of group travel, the psychology behind tour leading, and the lessons learned from diverse travel experiences.takeawaysTravel can be a life-changing experience.The overland truck journey opened Simon's eyes to the world.Group travel fosters shared experiences and connections.Traveling provides a deeper understanding of different cultures.Family support is crucial in pursuing a travel career.Adventure tourism has evolved significantly over the years.The travel industry has changed perceptions and opportunities.Tour leading requires earning trust and respect from the group.Travel is a privilege that should be appreciated.Shared experiences enhance the travel journey. Learn more about Big World Made Small Adventure Travel Marketing and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers at bigworldmadesmall.com.

Ep 213 On DMCs - Part 2

Play Episode Listen Later Feb 25, 2025 70:54

How can travel advisors create partnerships with DMCs that feel more like collaborations and less like transactions? Joining Whitney for Part 2 of a two-part convo are seasoned travel advisor Kate Sullivan and newer advisor Anna Tretter to explore the intricacies of working with DMCs. They talk about the role DMCs play in the travel industry, especially in crafting experiences that go beyond the traditional "greatest hits." And they share tips on effective communication with DMCs, the benefits of using technology and collaborative platforms,. and pursuing transparency that builds trust with both the DMC partner and clients.

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Ep 212 On DMCs - Part 1

Play Episode Listen Later Feb 18, 2025 42:44

Sometimes you love them, sometimes they drive you crazy...this week, we're talking all about Destination Management Companies (DMCs)! Seasoned advisor Kate Sullivan and newer advisor Anna Tretter join Whitney to share their personal experiences, frustrations, and strategies when working with DMCs. Plus, they talk about the importance of transparency, effective communication, and how to build strong partnerships with DMCs to enhance client experiences. This is Part 1 of a two part conversation!

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110. How To Select The Right Supplier For Each Inquiry with Jessica Woods

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Play Episode Listen Later Jan 14, 2025 70:03

JOIN THE NICHE COMMUNITY Enrollment ends on January 16th, 2025! As a travel advisor, the key to delivering unforgettable client experiences often lies in the partners you choose to collaborate with. Jessica Woods of Woods Luxury Travel joins this episode to discuss selecting the right industry supplier or partner for each client proposal. Jessica walks through the process of evaluating the best partners, the importance of building and maintaining strong relationships with suppliers, and the differences in services offered by direct bookings, DMCs, and wholesalers. She also touches on aspects like proposal timelines, financial considerations, and the flexibility required in different travel scenarios. If you've ever wondered how to strategically select the right partner for each proposal, this episode is packed with advice to help you fine tune that process! About Jessica Woods: Jessica is the owner of Woods Luxury Travel, based in Metro Detroit. She lives with her husband, two dogs, and two cats. A cocktail enthusiast and passionate reader, Jessica loves spending a quiet day curled up with a good book. With a strong commitment to providing luxury travel experiences, Jessica's personal interests in refined tastes and relaxation help guide her approach to curating exceptional travel itineraries. jessicawoodstravel.myflodesk.com/subscribe instagram.com/jessicawoods.travel Today we will cover: (04:20) Jessica's journey into the travel industry; Virgin Voyages (06:25) Utilizing partners when you aren't familiar with a destination (12:00) Leveraging supplier relationships; overcoming intimidation when approaching DMCs (17:10) Questions to ask when choosing between a DMC, wholesaler, or direct; Classic Vacations, UJV, Curated Greece, Authenticus Italy (29:30) Managing expectations concerning proposal turnaround times (36:45) The importance of initial consult calls; providing detailed information to suppliers (47:00) Combining wholesalers and DMCs for optimal service (56:00) Putting yourself out there and building strong relationships with trusted suppliers; Index Select and Experience Morocco (59:45) Financial considerations in supplier selection (01:03:00) Being transparent with clients when working with a DMC or wholesaler SUPPLIER COMMUNICATION TEMPLATES A collection of 9 email templates and a direct invoice template to ensure clarity and professionalism in all your supplier communications. SEMI CUSTOM BRAND KITS Browse our collection of pre-designed brand kits that are customized to your brand's unique personality by our talented Creative Director! _____ FOLLOW ALONG ON INSTAGRAM: instagram.com/tiquehq CHECK OUT OUR SERVICES & PROGRAMS: tiquehq.com

Scaling a DMC that's Challenging Conventions & Changing Communities (w/ Rodrigo Atuesta of Impulse Travel)

Tourpreneur

Play Episode Listen Later Dec 5, 2024 71:30

This episode is going to inspire and surprise you. Rodrigo Atuesta is the CEO of Impulse Travel. From humble beginnings as a guide and Couch Surfer, Rodrigo and his partners have built a DMC in Colombia that has now served over 30,000 travelers. But the way he's built it has been extraordinary, challenging assumptions about how DMCs should work, and understanding the responsibility and power that a travel company has to transform destinations.In this far-reaching conversation, Tourpreneur's Mitch Bach talks a variety of topics with Rodrigo:What he learned about hospitality and “meaningful interactions” from his days of Couch Surfinghow he participates in and hosts FAM trips with agents to promote his business and countryhow to challenge and change global stereotypes about Colombiahis approach to the “co-creation” process as a DMC working with tour operatorsthe surprising lessons learned from his experience with Booking.com's Booking Booster accelerator programwhat true leadership … soft skills, good leadership is the capacity to reinvent yourself. Learning to be vulnerable in leadership perspectives.the importance of thinking intentionally about company culture as you build your company, not after.his discovery of how developing tourism in a community, and fostering local leadership brought change and impact to a community… watching the murder rate drop.how you can build a company as a response to a need within a community, rather than imposing your vision on a place.His team's HEART design process for product development: (Human Encounters & Connection, Economic Opportunity, Authenticity, Regenerative Narratives, Top Notch)his thinking around how to tell the story of Colombia and develop tourism in a way that improves communities and changes narrativeshow Impulse takes travelers' assumptions about what they want to do (see Pablo Escobar sights) and changes those intentions into something positivehow his DMC builds bridges with other tour operators through partnerships, creating an association, and supporting each other to grow the whole pie.Impulse's surprising “total transparency” model, in which they disclose everything down to the penny to the client!My favorite quote from the episode:"A true leader is anyone who is aware of their impact on other people, and acts on this awareness.”For more information, visit tourpreneur.com.And don't forget great upcoming TP events!the Tourpreneur California Road Show starting December 8, 2024 thanks to our partnership with GetYourGuideTourpreneurCONNECT:NYC sales & operations conference in FebruaryTourpreneur Shindigs — global small group meetups in dozens of countries around the worldVisit our global events calendar here.

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101. When and How to Piece An FIT Together On Your Own with Beth Pelleteri

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Play Episode Listen Later Nov 12, 2024 62:56

Beth Pelleteri from Rhode to Travel joins Jennifer to share her expert advice on building customized itineraries without the need for Destination Management Companies (DMCs) or wholesalers. Together, they discuss the benefits of direct booking methods, when to consider partnering with a DMC, and best practices for handling last-minute requests and remote destinations. The conversation also dives into managing client expectations, understanding cost considerations, and the importance of having a solid workflow. Whether you're new to planning FIT travel or looking to enhance your skills, this episode is packed with insights to help you confidently design bespoke travel experiences! About Beth Pelleteri: Beth has been an advisor for over 13 years. She started as a retail advisor for a large brick + mortar company, and finally took the leap to open her own agency in 2020! Her focus is on couples, unique FIT vacations with lots of food + local experiences. Beth has spent her entire career traveling all over the world. COUNTLESS FAM trips, personal vacations, conferences, and more. She is currently a part of the Upannaway team with Departure Lounge, and has surrounded herself with the smartest, savviest, coolest advisors on the planet. rhodetotravel.com Today we will cover: (01:15) Beth's background and experience as a travel advisor (05:10) When to use a DMC or wholesaler (10:50) Planning travel in familiar destinations (16:55) The role of DMCs in complex itineraries (25:30) Gaining experience and learning from mistakes (28:15) Quick turnaround and last-minute planning (31:00) Balancing commissions and client satisfaction (38:35) Leveraging workflows for efficiency (45:45) Collaborating with concierges and suppliers (53:50) Common mistakes and lessons learned SHOP THE WORKFLOW TEMPLATES tiquehq.com/shop The Legal Paige - Travel Advisor Contract Use code TIQUE10 for 10% off! _____ JOIN OUR NICHE COMMUNITY: tiquehq.com/niche FOLLOW ALONG ON INSTAGRAM: instagram.com/tiquehq CHECK OUT OUR SERVICES & PROGRAMS: tiquehq.com

New Gear, Big Gigs, and Building Corporate Event Connections

The Gigging Musician Podcast

Play Episode Listen Later Oct 29, 2024 12:16

In this episode, Jared dives into the world of destination management companies (DMCs) and how they connect musicians to high-end corporate gigs. He shares his experience playing a corporate event in Denver and discusses the power of networking in the events industry. Jared also talks about upgrading his sound equipment to enhance his performances and provides a behind-the-scenes look at how he's preparing for his biggest gig yet.

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Demystifying DMCs: What are destination management companies, and how can travel advisors best work with them?

Trade Secrets Podcast

Play Episode Listen Later Oct 21, 2024 37:13

What's the difference between a tour operator and a destination management company (DMC)? How can advisors find DMCs to work with, and what are the top do's and don'ts of working with them? What if a contact at a DMC ghosts a travel advisor? Hear the answers to these questions and more in this week's episode of Trade Secrets, where co-hosts Emma Weissmann and Jamie Biesiada chat about all things DMCs with Andrea Grisdale, CEO and founder of I.C. Bellagio in Italy. This episode is sponsored by AmaWaterways. Further resources IC Bellagio on the web Andrea Grisdale's email Mentioned in this episode: Death of a Travel Advisor by Dori Saltzman - From TravelAge West: The ultimate travel advisor guide to destination management companies Conde Nast's travel specialists Travel + Leisure's A List Wendy Perrin's WOW List Need advice? Call our hotline and leave a message: 201-902-2098 Email us: tradesecrets@travelweekly.com Theme song: Sock Hop by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4387-sock-hop License: https://filmmusic.io/standard-license See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

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Just Quit!

DST-Doublesidedtape podcast

Play Episode Listen Later Sep 26, 2024 47:56

Healing energy only! The girlies got another Kiswahili challenge and you won't be disappointed! Booty call? The girlies discuss how that should go. Nimzy needs a hearing aid while Ash breaks down DMCs. The girlies address event ticket prices and surprises!

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The Minibar: DMCs vs Tour Operators and the State of hotel guest satisfaction in 2024

The TIN Lounge

Play Episode Listen Later Jul 18, 2024 36:37

Find us on social media: Facebook & InstagramEmail us: hello@thetinlounge.com Discussion:The State of Hotel Guest Satisfaction in 2024Ask-An-Advisor: Why Would I Use a DMC Instead of a Tour Operator? As heard on Excess Baggage:The Travel Corporation To Be Acquired by Asset Management FundCould Delta Air Lines Add a ‘Basic Business' Fare?Travel Prices Are Declining for the Second Consecutive MonthSeabourn Unveils New Hands-On Photography Program for Select Expedition CruisesVirgin Voyages Announces New Partnership With SoulCycleOceania Cruises Collaborates With the American Cancer SocietyAruba Introduces Sustainability Fee for Those Arriving by AirTravel Planners creates director of innovation roleThis Instagram page has luxury travel advisors in stitchesSee omnystudio.com/listener for privacy information.

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84. Summer Tech Series: The Hive with Whitney Schindelar

Play Episode Listen Later Jul 16, 2024 61:16

The Hive is changing the way advisors can research cruises, DMCs, wholesalers, hotels, and so much more. The platform provides a centralized database of suppliers, facilitating easier searches and better organization of travel resources; helping advisors save time by offering detailed supplier profiles and search filters. Whitney Schindler, founder of The Hive, joins this episode to share the backstory and the pain points that led to the platform's creation. She also explains how The Hive aims to consolidate the travel industry's fragmented information, making it easier for advisors to find the best suppliers and organize their notes. Learn about the features and potential to revolutionize travel planning by saving time and leveraging relationships. From the inception of The Hive to its functionalities and impact on the industry, the conversation covers the challenges advisors face and how The Hive aims to address them! Connect with Whitney Schindelar: undiscoveredsunsets.com Today we will cover: (04:15) How The Hive came to be; it's mission and vision (08:50) The role of technology in travel (14:10) The importance of DMCs in travel planning (19:55) User experience on The Hive (25:50) Challenges in payment processing for advisors (33:15) Booking direct and ensuring commissions (38:10) Managing client expectations (38:35) Understanding DMC requirements; using filters when searching (44:00) The Hive platform overview; supplier/advisor interactions (48:15) Success stories and future vision (55:20) Who should join The Hive JOIN OUR NICHE COMMUNITY: tiquehq.com/niche TONIC: tonicsiteshop.com Get 15% off your purchase when you use the code, TiqueSentMe _____ FOLLOW ALONG ON INSTAGRAM: instagram.com/tiquehq CHECK OUT OUR SERVICES & PROGRAMS: tiquehq.com

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Encore: Sahara Rose De Vore on Building a Career as a Travel Coach

Humans of Travel

Play Episode Listen Later May 27, 2024 38:06

Hi everyone, it's Emma Weissman, the host of Humans of Travel from Travel Age West. We've decided to re release a few of our favorite Humans of Travel interviews on the weeks where we aren't dropping new episodes. And you're listening to one of those encore presentations right now. In addition to being an author, a TedX speaker and a frequent media contributor, Sahara Rose De Vore is the founder of The Travel Coach Network (TCN). Now, you may be wondering — what is a travel coach? What types of clients do they work with, and what's the difference between a travel coach and a travel advisor, or a traditional travel agent? In the latest episode of Humans of Travel, De Vore breaks down the specifics of her travel career. Travel coaches, like De Vore, help individuals or companies — such as tour operators, DMCs, travel agencies or corporate meeting planners — hone in on the psychology of travel, and how they can best alter their marketing or improve their company's culture based on a human-centric approach, one that takes into account their consumers' unique mindsets, fears, obstacles, professional goals and unique personal experiences. In addition to being a travel coach who focuses specifically on wellness, De Vore helps budding travel coaches develop their businesses through TCN and through her Travel Coach Certification Program, an accredited program from the International Coaching Federation. Listeners will also hear about De Vore's own travel experiences, which include going solo to 84 countries across the world, and how she pushes herself out of her comfort zone while living with an anxiety disorder. RESOURCES MENTIONED IN THIS EPISODE The Travel Coach Network De Vore on Instagram The Travel Coach Network on Instagram De Vore on Linkedin De Vore on Facebook The Travel Coach on Facebook The Travel Coach Network Podcast Free Beginner's Guide to Travel Coaching Women Thrive Through Travel MasterFind Virtual Event 2023 INSIDE THIS EPISODE 2:30: Meet Sahara Rose De Vore, a wellness travel coach and the founder of The Travel Coach Network 3:00: What is a travel coach, and who would generally use them? 5:15: De Vore breaks down the differences between a travel coach and a travel advisor. 7:00: De Vore explains the significance of TCN's accreditation from the International Coaching Federation. 9:25: De Vore shares the most common challenges that travel coaches have when beginning their businesses. 14:09: De Vore reflects on her childhood growing up with a single mom, and how she navigates her public-facing persona as an introvert who is living with anxiety. 18:50: De Vore talks about what it was like traveling solo to 84 countries. 24:00: De Vore speaks on why she hopes to reshape how people view travel. 29:30: As a wellness coach, what trends is De Vore seeing in the wellness space? 32:45: Weissmann asks De Vore a round of rapid-fire questions. ABOUT YOUR HOST Emma Weissmann is the Managing Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

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75. 5 Things To STOP Doing To Increase Your Productivity

Play Episode Listen Later May 14, 2024 40:25

Struggling to find enough hours in the day? Learn how to tackle time management and find out which items are creating inefficiencies within your day! Robin and Jennifer share their thoughts on effective time management, including reviewing your schedule ahead of time and creating a game plan for each day. They discuss the benefits of using tools like Calendly and TravelJoy for automation and delegation, as well as the value of leaning on concierges and DMCs. In today's fast-paced world, it's easy to feel overwhelmed and like there's never enough time to accomplish your to-do list. However, the key to optimizing your time is not about having more hours, but rather about how you manage the hours you do have. Don't miss out on these tips for increasing productivity and finding the right balance in your business! Today we will cover: (01:00) Planning ahead for productive days (03:05) Prioritizing tasks: rocks, pebbles, and sand (05:15) Setting boundaries in client communication (09:15) Eliminating distractions and task batching (16:50) Maximizing productivity with Focus; managing digital distractions (21:00) Balancing business tasks with creative preferences (25:45) Being more efficient with your time (29:45) Leveraging concierge knowledge for enhanced travel experiences (32:50) Business automations; Calendly and Traveljoy (37:55) Efficiency and productivity in the age of social media CLIENT COMMUNICATION TEMPLATES tiquehq.com/client-communication-templates GUSTO - Get $100 off when you join! https://gusto.com/r/robin4469 Listen to Episode 18: Controlling The Chaos Of Managing Concierge-Level Travel Details with Kaytee Fisher Listen to Episode 47: How To Batch Your Tasks & Manage Your Time As A Travel Advisor _____ JOIN OUR NICHE COMMUNITY: tiquehq.com/join-niche FOLLOW ALONG ON INSTAGRAM: instagram.com/tiquehq CHECK OUT OUR SERVICES & PROGRAMS: tiquehq.com

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How to Discover Europe the Unique A&K Way

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Play Episode Listen Later Apr 25, 2024 10:24

Liam Dunch, product manager-Europe for Abercrombie & Kent, talks with James Shillinglaw of Insider Travel Report at the A&K 100 Club held earlier this month in Chicago about how his luxury tour operator delivers incredible travel experiences in almost every part of Europe, using its network of dedicated DMCs. For more information, visit www.abercrombiekent.com. If interested, the original video of this podcast can be found on the Insider Travel Report Youtube channel or by searching for the podcast's title on Youtube.

What the Future Holds for A&K Tours & Cruises

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Play Episode Listen Later Apr 24, 2024 14:00

Stefanie Schmudde, senior vice president-global product strategy for Abercrombie & Kent, talks with James Shillinglaw of Insider Travel Report about all the new tours, cruises, river cruises, private jet journeys and other experiences that A&K is developing with its dedicated DMCs. Schmudde previews all the destinations her luxury operator has on tap for this year and beyond. For more information, visit www.abercrombiekent.com. If interested, the original video of this podcast can be found on the Insider Travel Report Youtube channel or by searching for the podcast's title on Youtube.

Discover All the Amazing A&K Luxury Products You Can Sell

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Play Episode Listen Later Apr 23, 2024 12:10

Marett Taylor, chief sales officer for A&K Travel Group, talks with James Shillinglaw of Insider Travel Report about all the different types of luxury products you can sell from Abercrombie & Kent's vast lineup of tours, cruises and private jet journeys. Taylor also details the synergies A&K has with sister cruise line Crystal, as well as the benefits of having DMCs in nearly every corner of the world. For more information, visit www.abercrombiekent.com. If interested, the original video of this podcast can be found on the Insider Travel Report Youtube channel or by searching for the podcast's title on Youtube.

Adventure Travel with Elodie Courzadet - Vivu Journeys

Ten Down with Terrie & David

Play Episode Listen Later Apr 20, 2024 64:57 Transcription Available

Area/TopicSoutheast Asia, Vietnam, Myanmar, ThailandElodie CourzadetSenior Business Development ManagerVivu Journeys part of TMGHi ! My name is Elodie. I was born and raised in France, got a BA in foreign applied languages and a Master's degree in tourism management.Having difficulties finding a job in the tourism industry right after uni, I decided to look for something in Asia and left a few months later (I did an internship in Thailand prior to that so I thought this could be a pretty decent place to live in!).I dedicated myself to Destination Management Companies (DMC) and spent many years in Asia working for several companies in Thailand and in Myanmar. I started in the leisure side of the business for the French market before moving into the corporate side. I specialized myself into incentives' spaces for different markets such as the Australian one. After nearly 10 years in Asia, I took a break to explore the world for most of 2019. Far away from Asia, I discovered Mexico, Belize and Guatemala for the last piece of the trip and this was just extraordinary. I returned to France with a job in hand and happily started working for Vivu Journeys DMC, part of TMG group, in a purely commercial role.Initially, I was responsible for business development for the French-speaking markets for Vivu Journeys. Today, I am not only working on the DMC part of TMG but I also support all the assets of the group such as hotels, cruises just to name a few.https://tmgroup.vn/SummaryElodie Courzadet, a travel industry professional, shares her experiences working for Vivo Journeys, a Destination Management Company (DMC) in Asia. She discusses the role of DMCs in the travel industry and the importance of building relationships with tour operators and travel agents. Elodie also reflects on her personal journey and connection with Asia, as well as the challenges and cultural differences she encountered while working abroad. She emphasizes the need for trust, connection, and collaboration in the workplace, and highlights the desire of French travelers for unique and local experiences. Elodie concludes by discussing the impact of COVID-19 on the travel industry and the future of travel in Asia.TakeawaysDestination Management Companies (DMCs) play a crucial role in the travel industry, working with tour operators and travel agents to create unique and tailored experiences for travelers.Building trust, connection, and collaboration are essential in the workplace, especially when working with local teams and tour operators in different countries.French travelers have a strong desire for unique and local experiences, and value immersion in the local culture and interaction with locals.The COVID-19 pandemic has had a significant impact on the travel industry, but there is optimism for the future as travel gradually resumes and safety measures are implemented.The need for connection and interaction has become even more important in a post-pandemic world, and travelers are seeking meaningful experiences and connections with locals. Learn more about the Big World Made Small Podcast and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers at bigworldmadesmall.com.

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Ep:33 Out with the old and some DMCs

Play Episode Listen Later Apr 14, 2024 45:34

In this weeks episode Terrie and David talk about the real reason they moved back from Australia and difficulties that brought.Tune in every week on Sundays to hear more on the madness and don't be afraid to share your hilarious life stories with us on @tendownpodcast on instagram see links below!!Follow us on: https://www.instagram.com/tendownpodcast/ Terrie: https://www.instagram.com/terriemcevoy/ David : https://www.instagram.com/davidfitz1986/

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Adventure Travel with Dalia Gibu - Abercrombie & Kent Latin America

Play Episode Listen Later Mar 30, 2024 71:02 Transcription Available

Area/TopicSouth America, Destination Management, CareerDalia GibuRegional Sales and Marketing DirectorAbercrombie & Kent Latin AmericaBorn and raised in Lima, with grandparents from Peru and from Okinawa. Dalia always had a love for geography and arts. She studied Tourism management in Lima's San Martin University and afterwards two Master Degrees -one from the University of Alicante in Spain. She has over 20 years of experience in the fascinating field of tourism, including working in Mexico as a wedding planner for a five-star resort and later as Sales Manager for top luxury lodges and Amazon boats in Peru. She has been with A&K for over 13 years as their Regional Sales Director, but what she loves the most is creating new experiences along with her teams in Latin America. She is an adventurous traveler who loves hiking in the mountains, trying every local dish and new flavor and who loves blending with locals and more so if that involves music. In her free time, she loves singing, dancing and riding her bike around her hometown Lima.https://www.akdmc.com/Here the link to watch all the University videos (6) A&K South America University 2023 - 2024 | 15-Minute Instant-Expert Webinars | English - YouTubeSummaryIn this episode, Dalia Gibu, the regional sales and marketing director for Abercrombie and Kent, Latin America, shares her journey in the adventure travel industry. She discusses her early interest in travel and hospitality, her passion for learning languages through music, and the impact of technology on language learning. Dahlia emphasizes the importance of different personalities in a team and the role of destination management companies (DMCs) in ensuring smooth operations and providing expert knowledge of the destination. She also introduces the University program, a series of webinars and informational sessions that educate travel agents and operators about South America. Dalia highlights the charm and resilience of Medellin, Colombia, and the generational perspective on travel and safety. In this conversation, Dalia Gibu shares her insights and experiences about Latin culture, dancing, and her passion for travel. Dalia also highlights the beauty of South America and the experiences she recommends, such as hiking in El Chalten and exploring the culinary scene in Lima. She emphasizes the empowerment of women in the tourism industry and the positive impact they can make. Dalia concludes by discussing the diverse and delicious food experiences in Latin America, particularly in Lima, Buenos Aires, and Bogota.TakeawaysLearning languages through music can be an effective and enjoyable way to practice and improve language skills.The role of destination management companies (DMCs) is to provide expert knowledge of the destination, ensure smooth operations, and work closely with travel agents and operators.The University program by Abercrombie and Kent offers educational resources and inspiration for travel agents, operators, and anyone interested in learning more about South America.Medellin, Colombia, is a vibrant city with a resilient and welcoming community, offering a wide range of cultural, culinary, and natural experiences. Latin culture is rich and diverse, with a strong emphasis on dancing and community.South America offers a wide range of experiences, from hiking in El Chalten to exploring the culinary scene in Lima.Women play a significant role in the tourism Learn more about the Big World Made Small Podcast and join our private community to get episode updates, special access to our guests, and exclusive adventure travel offers at bigworldmadesmall.com.

68. Staying Calm When Travel Plans Go Sideways with Ashlyn Puckett

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Play Episode Listen Later Mar 26, 2024 62:09

As a travel advisor, unpredictable situations are bound to happen. While handling frustrations or an emergency is never ideal, with the right preparation and mindset, you can handle these situations like a pro! Ashlyn Puckett, Tique's workflow guru and former client experience manager, joins this conversation to discuss how to stay calm and collected when things go sideways during travel. Learn tips for handling common travel disruptions, de-escalating client emotions, and how to prepare clients for potential travel issues, including providing a walkthrough call and creating a "what to do when" guide. Ashlyn also shares personal anecdotes, tough experiences, and how she handled those situations as they occurred. So buckle up and enjoy the ride of handling unexpected challenges and finding solutions on the go! Today we will cover: (0 Preparing clients for unexpected travel situations Handling common travel disruptions and the importance of travel insurance Providing emotional support and de-escalating client emotions Assisting clients with insurance claims and providing guidance Utilizing technology to prevent travel issues Problem-solving and flexibility in resolving issues; staying calm in difficult situations The role of a client experience manager in handling client issues The impact of DMCs and importance of working with trusted partners Trusting your gut and avoiding compromising client trust Offering solutions and maintaining a good client relationship Listen to Episode 61: Auditing Trip Details To Minimize Errors And Enhance Client Experience with Ashlyn Puckett THE NICHE COMMUNITY: tiquehq.com/niche Join Niche - An interactive community membership for travel advisors wanting to grow their business! CUSTOM CLIENT EXPERIENCE: tiquehq.com/custom-client-experience We build magnetic client experiences that help you create more super fans! _____ FOLLOW ALONG ON INSTAGRAM: https://www.instagram.com/tiquehq/ CHECK OUT OUR SERVICES & PROGRAMS: https://www.tiquehq.com/

Stripping Off with Matt Haycox Official Trailer

Stripping Off with Matt Haycox

Play Episode Listen Later Mar 18, 2024 0:42

Tell us what you like or dislike about this episode!! Be honest, we don't bite!Welcome to 'Stripping Off with Matt Haycox,' where we bare it all on the intricacies of business, money, and life. Join host Matt Haycox, known as the Funding Guru, as he unveils the stories behind success with industry titans, celebrities, and thriving entrepreneurs. Prepare for steamy conversations as guests strip down their journeys, revealing the highs, lows, and unfiltered realities of their paths to the top. With Matt leading the way, expect DMCs to soar to new heights as we peel back the layers of success together.—Thanks for watching!SUBSCRIBE NOW FOR MORE TIPS—WebsiteInstagramTik TokFacebookTwitterLinkedIn—LISTEN TO THE PODCAST!SpotifyApple—Who Is Matt Haycox? - Click for BADASS TrailerAs an entrepreneur, investor, funding expert and mentor who has been building and growing businesses for both myself and my clients for more than 20 years, my fundamental principles are suitable for all industries and businesses of all stages and size.I'm constantly involved in funding and advising multiple business ventures and successful entrepreneurs.My goal is to help YOU achieve YOUR financial success! I know how to spot and nurture great business opportunities and as someone who has ‘been there and got the t-shirt' many times, overall strategies and advice are honest, tangible and grounded in reality.

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Talk and Tunes with Timmy: The Art of Conversation

UCC 98.3FM Features and Docs

Play Episode Listen Later Mar 4, 2024 60:50

On this week's show we have a conversation about conversation. No that's not a typo! Starting conversations, chat-up lines, the DMCs and more are all up for discussion in this week's chat...about chat! Hosted by Timmy O'Riordan with special guests Ronan O'Keefe, Olivia O'Driscoll, Hannah O'Shea and Aoife O'Sullivan.

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2024 Host Week - Wed. - EduSpot, 8 Things To Ask A New-to-You DMC, Whitney Shindelar

Travel Agent Chatter | Starting and Growing Your Travel Agency

Play Episode Listen Later Feb 20, 2024 27:54

Crafting custom, high touch trips around the world most often includes collaboration with a DMC partner in destination. These partners have their pulse on everything that's going on in their destination, from hotel openings and management changes, to creating new and unique experiences for clients, and knowing who's who in the bar and restaurant industry in their top cities, among so many additional details. So, in a "new to us" destination, how do we as travel advisors gather a list of DMCs that we can potentially work with? And once we have a short list, what questions do we ask and how do we decide who is ultimately the best fit for our trip design style and for the client's specific interests and preferences? Join me to learn how we can source, vet, and collaborate with DMCs around the world in a way that leads to the wow factor trips for clients and repeat and referral inquiries for us that push our travel businesses to new heights. We'll dive into 8 questions you should ask all DMCs prior to working with them on a new trip design and so much more! Take away: - How to gather a list of DMCs that operate in a destination - How to organize these research notes in a way that will support your business today and in the future - What questions to ask to narrow down a potentially long list of partners we can work with - How to collaborate with a DMC to lead to the best possible outcome for clients and for your travel business - How to most effectively share your experience with fellow travel advisors to support the advisor community and learn from colleagues along the way Host Week 2024 Landing Site: https://har.news/hostweek View Host Week Magazine: https://har.news/2024HWmagazine Host Week Specials: https://har.news/deals Register for Host Week 2025: https://har.news/signupHW2025 7-Day Setup Course with HAR: https://har.news/7DScourse Host Week 2024 Survey: https://har.news/hwsurvey

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62. Building Strong Partnerships In The Travel Industry with Hicham Mhammedi Alaoui

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Play Episode Listen Later Feb 13, 2024 46:20

Unlock the secrets to building supplier relationships that aren't just transactions – they're unforgettable collaborations! Hicham Mhammedi Alaoui, the founder of Experience Morocco, joins this episode to share the key elements of a successful supplier-advisor relationship, such as trust, open communication, and mutual support. From creating positive impressions to avoiding common pitfalls, learn how to strengthen partnerships and enhance your ability to create memorable travel experiences for your clients! About Hicham Mhammedi Alaoui: Hicham is the founder of Experience Morocco, a leading destination management company (DMC) specializing in creating unique and immersive travel experiences in Morocco. With a passion for his country and a dedication to providing exceptional service, Hicham has built Experience Morocco into a go-to partner for travel advisors around the world. With over 10 years of experience in the travel industry, Hicham continues to innovate and create memorable experiences for clients. experiencemorocco.com/#team. cntraveler.com/contributor/hicham-mhammedi-alaoui/ wendyperrin.com/reviews/hicham-mhammedi-alaoui-radia-tehitahe/ partners@experiencemorocco.com Today we will cover: (02:15) Hicham's background and how Experience Morocco was founded (07:10) Creating positive relationships and viewing one another as links in a chain (11:45) Understanding the why behind each person in the travel industry (13:15) Ways an advisor can create a positive impression (25:25) Things to avoid when working with a supplier partner (29:45) Converting a good trip to a great trip (32:35) Collaborating with DMCs during high season (39:10) Cultural sensitivity and avoiding assumptions when working with DMCs (42:00) The value of overcoming challenges and regaining trust in a relationship REGISTER FOR THE NICHE OPEN HOUSE! tiquehq.com/nch-open-house FREE CLIENT WELCOME GUIDE: https://tique.thrivecart.com/free-sample-welcome-guide-service-suite/ _____ JOIN OUR NICHE COMMUNITY: tiquehq.com/join-niche FOLLOW ALONG ON INSTAGRAM: instagram.com/tiquehq CHECK OUT OUR SERVICES & PROGRAMS: tiquehq.com

59. What Details Your DMC And Hotel Wish They Knew with George Eliades

Travel Agent Chatter | Starting and Growing Your Travel Agency

Play Episode Listen Later Jan 23, 2024 52:03

Creating a seamless client experience in the travel industry requires effective communication, collaboration, and attention to detail. By sharing comprehensive information with DMCs, travel advisors enable them to craft personalized itineraries that meet the client's expectations. In this episode, George Eliades of Seez Travel discusses the importance of creating consistent client experiences and shares insights on what information is helpful for a supplier to have in order to create unforgettable itineraries. Learn about the significance of setting boundaries, effective communication with DMCs, and the importance of managing client expectations. By following these best practices and fostering strong partnerships with DMCs, travel advisors can elevate their client offerings and contribute to an exceptional travel experience for their clients. About George Eliades: George is currently the Managing Director at Seez Travel, a luxury DMC specializing in Greece. He brings experience from previous roles at ALGEAN GROUP, OMNI APIQO, Alpha Finance and Kappa Securities. George Eliades holds a 1988 - 1991 BA in Business Administration @ The American Intercontinental University. With a robust skill set that includes Investment Banking, Equities, Investment Advisory, Investments, Business Planning and more, George Eliades contributes valuable insights to the industry. seeztravel.com/#/our-team Today we will cover: (03:35) George's background in finance and the story behind the name "Seez" (10:50) How boundaries can enhance professionalism and improve client experiences (16:10) The proposal process and its impact on suppliers (22:00) Essential details to include in a proposal (24:50) Questions to ask to understand the logistics of the destination, including transportation, walkability, and managing client expectations (29:30) Why you should check flight availability before moving forward with the proposal (31:50) Best practices for communication with DMCs (39:45) Providing hotels with client information in order to create a luxury experience (47:10) The need for good communication; Uncertainty leads to a breakdown in trust CLIENT COMMUNICATION TEMPLATES: tiquehq.com/client-communication-templates All of the email, form, & task list templates you need to deliver a high-end booking experience for your travel clients! SEMI CUSTOM BRAND KITS: tiquehq.com/semi-custom-brands Browse our collection of pre-designed brand kits that are customized to your brand's unique personality by our talented Creative Director! _____ JOIN OUR NICHE COMMUNITY: www.tiquehq.com/niche FOLLOW ALONG ON INSTAGRAM: www.instagram.com/tiquehq CHECK OUT OUR SERVICES & PROGRAMS: www.tiquehq.com

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(138) Clients' loyalty programs? Agent -- not tour operator! Project Management Platforms?

Play Episode Listen Later Jan 12, 2024 20:32

In episode 138 we chat with the lovely Lindsay Taylor of Travel Leaders 365 as they tackle three questions from an astute listener named Tim M. Thanks, Tim! Thanks to you all for your great questions from week to week. 1) How to navigate clients' loyalty programs: what are the logistics of ensuring they receive loyalty benefits, qualifying nights, miles/points? 2) Being an Agent vs. an Operator: If I want to book FIT travel, how can I safely curate customized itineraries as a travel agent and not stray into accidentally being considered a tour operator? 3) Project Management Platforms! Do agents typically manage their workflow with their host agency provided CRM program only, or are there other project management platforms that are popular with travel agents? We do this every week! If you have travel industry questions, HAR likely has an answer :) Submit your burning question here: https://har.news/Friday15 and join us this Friday (and every Friday!) at 12CT for travel agent tips! TODAY'S RESOURCES: https://www.mastersintravelpod.com/ (Whitney's podcast, Masters in Travel) https://www.thehive.travel/ (The Hive: Global directory of suppliers, properties and DMCs) tcarpenter@carpentertaylor.com (Thomas Carpenter's email) https://www.carpentertaylor.com/ (Thomas Carpenter's law firm's website) https://hostagencyreviews.com/blog/travel-industry-lawyer-list (Complete list of travel industry specific attorneys)

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2023 Recap with Alex & Rivki

Normal Frum Women

Play Episode Listen Later Jan 1, 2024 21:33

Welcome to episode 51 as Season 3 of DMC comes to a close! It's time for a little recap of our year as we reflect on our experiences as the hosts of Deep Meaningful Conversations. We released 23 episodes this year and have had over 120k downloads. We've had on average 4000 listeners per episode. So thank you to all our loyal DMC listeners! Here's to continued growth and many more DMCS in 2024! On this episode, we discuss: Stats and listener demographics Our top-rated episodes What we're most looking forward to next season Favorite feedback from listeners “Celebrity” sightings Our favorite episodes Our most personally meaningful episodes The episodes we felt most impactful for our audience We'd love to hear from you, especially if you'd like to join us in reflecting on any of our episodes this past season! You can find Deep Meaningful Conversations on Facebook and Instagram, and you can email us at dmcthepodcast@gmail.com. Join our Whatsapp Group - https://chat.whatsapp.com/IjG33sXCYgFGJSdncnN4nX DMC YEARLY SPONSOR: Town Appliance https://www.townappliance.com/ 1-866-309-8119 https://www.townappliance.com/pages/contact-us

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Gippy Grewal In DANGER, Understanding Breastmilk & Deep Conversations This Xmas? | #147

Indy and Dr

Play Episode Listen Later Dec 27, 2023 68:30

00:00 - Merry Christmas + Jesus is Indy's Mama + Chache Union01:28 - Shaheedi Remembrance 02:50 - Early adopters + Mainstream listeners + those that go back to the beginning of time05:15 - Indy's moustache evolution + Indy-isms08:20 - Cot set up + babycare upselling + Dr's sales tactics11:44 - Swaddle the baby + pink noise for sleep15:23 - Babies and ladies are not logical things17:11 - People are polarised on breastfeeding18:20 - When do the pipes get replenished with milk?20:15 - How do you go from expressing to not expressing?22:15 - Breastmilk, butter and bread in the freezer24:48 - Reabsorbing milk26:05 - Wife annoying you while you're asleep27:22 - Why do babies need so much stuff?30:33 - Shooting at Gippy Grewal's house32:51 - Canada is not as safe as you think35:32 - Does hiring security mean they will take a bullet for you?37:04 - DMC: deep meaningful conversations39:06 - Meeting Friends: School of Life40:56 - Why do DMCs happen at night?43:57 - Dr and Shindy are Max and Stacy from Eastenders46:35 - What colour emoji do you use?48:33 - WhatsApp is cultural appropriation ?!50:55 - The Koh-i-noor is purple….52:10 - 50 shades of brown53:10 - My dad keeps reaching PBs in the gym55:14 - Why do guys send progress pictures of themselves to their friends?56:53 - Dr has so much hair58:37 - Confrontation with racist uncle01:01:50 - Back down big man01:04:33 - Buying PERSONALISED A5 paper?! Follow Us On: Tik Tok - https://bit.ly/indy-and-dr-tik-tokInstagram - http://bit.ly/indy-and-dr-instaFacebook - http://bit.ly/indy-and-dr-facebookSpotify - http://bit.ly/indy-and-dr Also available at all podcasting outlets.

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49. When And How To Work With A DMC with Crothúr Murphy

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Play Episode Listen Later Nov 14, 2023 59:43

Discover the power of working with a Destination Management Company (DMC). Crothúr Murphy, Owner and Managing Director of Crafted Ireland, provides insight into the immense value that DMCs bring to the travel industry. Learn the role of a DMC and how they can create unique and personalized experiences for clients. From helicopter rides to private lunches and exclusive access to historical sites, Crafted Ireland goes above and beyond to create extraordinary moments. Crothúr explains the multitude of benefits of working with a DMC, the challenges they face, the importance of trust and communication between the DMC and the travel advisor, and much more. Tune in to learn all about the world of DMCs from the perspective of a quintessential example of a specialized DMC! About Crothúr Murphy: Crothúr Murphy, Owner and Managing Director of Crafted Ireland, embarked on his career in hospitality as a driver guide, laying the foundation for his profound connection with Ireland's landscapes and culture. Drawing from this invaluable experience, he envisioned and established Crafted Ireland, a luxury Destination Management Company (DMC). Crothúr's unwavering passion for his homeland shines through as he curates bespoke travel adventures that showcase Ireland's rich culture and natural beauty. Committed to responsible tourism, he creates lasting memories for travelers seeking authentic Irish experiences. Craftedireland.com Today we will cover: (03:15) Crothúr's background in the hospitality industry and Crafted Ireland (07:20) The role of a destination management company (DMC) (13:45) Leveraging creativity and enhancing Googleable experiences (16:00) How a DMC can advocate for the client's experience (19:30) Building trust between advisors and DMCs (22:35) The value of having a DMC in emergency situations (25:55) Working with difficult clients and red flag behavior (31:45) Reasons for declining a client (34:15) Turnaround time for itineraries (37:20) Understanding the pressure on both sides of the industry (42:45) How to communicate desired luxury touches to a DMC (47:15) Thoughts on DMCs charging fees (53:20) Trusted FIT Services and financial health of DMCs COMING SOON → Black Friday Sale: www.tiquehq.com/blackfriday (code: BLACKFRIDAY) TIQUE x Solstice Collective: Get $250 off your initial service commitment https://www.solstice-collective.com/tique _____ JOIN OUR NICHE COMMUNITY: https://www.tiquehq.com/join-niche FOLLOW ALONG ON INSTAGRAM: https://www.instagram.com/tiquehq/ CHECK OUT OUR SERVICES & PROGRAMS: https://www.tiquehq.com/

Ep 146 Shop Talk: Analyzing Data, Working with DMCs, and Setting Effective Goals

goals data analyzing shop talk dmcs

Play Episode Listen Later Nov 7, 2023 68:22

Welcome to Shop Talk, a new monthly series where we (Whitney and Brianna) chat about what's going on in our businesses right now - what's exciting and what's challenging. In this first Shop Talk episode, we are discussing the importance of analyzing data in our travel businesses to track and analyze numbers to make informed decisions and set realistic goals. Whitney shares how she compiled and analyzed data from her trips in 2023, leading her to set new goals for 2024, such as increasing the number of trips and implementing a minimum spend requirement. We're also sharing our experiences with DMCs, challenge client relationships, and… we're hosting a free workshop! Get all the information in this episode. --- Send in a voice message: https://podcasters.spotify.com/pod/show/mastersintravel/message

REV On Air: Tourism as a Giving Economy with David Leventhal of Regenerative Travel

REV On Air - Sustainable Stories

Play Episode Listen Later Oct 18, 2023 49:50

This podcast episode is a part of the REV x Farmer's Footprint Regenerative Podcast Series! In our forth episode of our Regenerative Podcast Series in collaboration with Farmer's Footprint, we speak to founder of Regenerative Travel and owner of Playa Viva, David Leventhal! Reframing luxury in the realm of travel, David opens our eyes to seeing regenerative tourism and hospitality as the ultimate luxury we can experience. Since 2019, Regenerative Travel has been at the forefront of driving the travel industry towards a regenerative future. What began as a mission to connect travelers with environmentally and socially impactful hotels has evolved into a dynamic association and marketplace. Regenerative Travel's overarching goal is to foster collaboration and synergy among all key stakeholders in the travel industry, uniting hotels, travel agents, DMCs, and tour operators under a unified vision. Playa Viva was the vision of Sandra Kahn as executed by David Leventhal. Both have a background in social and environmental impact. Sandra and David were founders of Rainforest2Reef a non-profit which supported the creation of corridors for species protection in the Yucatan Peninsula and Calakmul area. R2R created one of the largest and most successful private reserves between local Ejido farmers who joined a conservation easement supported by global conservation NGOs. Regeneration principles have guided much of their work including the founding of Regenerative Travel and Regenerative Resorts to support similar independent hotel owners around the world doing great work in their local ecosystems promoting travel “Where Your Vacation Meets Your Values.” David shares what it's like to be on the ever-evolving journey of building a regenerative hotel and the importance of honouring the land you're building on. Most importantly David speaks of the impact of community, and how once we all start making sustainable choices, it creates a ripple effect spanning further than you can imagine. This Podcast episode is brought to you by our friends at Obakki and Fisker! Obakki Meet Obakki, a purpose-led lifestyle brand that has curated the most beautiful and meaningful handcrafted goods for your home. Their artisan partners are more like family as their connection is so personal—their maker's quality of life and ability to sustain themselves and their communities is Obakki's top priority. They believe in slow design and knowing the origin of the products they buy and the true impact of their consumption – for the environment and for the sake of the individuals that make the things they buy. From homewares created in partnership with like-minded co-ops to goods sourced from global artisans who share Obakki's ethos, every product reflects their values of ethical production, transparency, sustainability, and traceability. To find out more about Obakki and to shop their stunning selection, visit Obakki.com and use the code REV15 to shop their artisan made, sustainable goods for your home and for your holiday gifts this season. Fisker Founded by Henrik Fisker, Fisker are on a journey to create a clean future for all. Their mission is to create the most sustainable vehicles on Earth. Fisker see a future where skies are blue, the air is pure, and your conscience is clear whenever you go out for a drive in your Fisker EV. They put people and planet first in everything they do – whether it's sourcing from responsible suppliers, creating a solar roof, or using upcycled sustainable materials. A Life Cycle Assessment (LCA) is a thorough study of our vehicle's impact on the planet. The LCA of the Fisker Ocean reveals the total carbon footprint, from raw materials through production and use, until the vehicle is dismantled at its end of use phase. The results of Fisker's LCA assessment represents their hard work and focus reducing their impact through the entire vehicle lifecycle. Discover their sustainable values here.

44. What Is A Rep Company & How To Work With Them with Danielle Dormand

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Play Episode Listen Later Oct 10, 2023 57:52

In the world of travel, there are many moving parts and players that work together to create unforgettable experiences for clients. One important player in this ecosystem is the representation firm, also known as a rep firm or company. These firms act as a liaison between travel advisors and their clients, and the various suppliers and partners around the world. They help to bridge the gap and ensure that the right connections are made, resulting in seamless and exceptional travel experiences. Danielle Dormand, Co-Founder of Index Select (a rep company that has been in the travel industry for eight years and has built a reputation for their exceptional service and portfolio of partners), shares insights into what a rep company does, how they support travel advisors, and provides details on the challenges and rewards of their work! Connect with Danielle Dormand: https://www.indexselect.com/ Today we will cover: (05:30) The role of a rep company and how Index Select supports advisors (14:30) Index Select's reputation in the industry, and their focus on experiential travel and brand alignment (19:00) Networking, building relationships and creating exceptional experiences (27:40) Evaluating ROI of shows and events, and learning about high-performing advisors (36:05) Utilizing partners and DMCs for support and expertise (39:10) Creating personal connections and providing a unique client experience (45:10) Everything that goes into hosting fam trips Take your systems from scary to streamlined with the Elevated Experience Workflow! https://www.tiquehq.com/elevated-experience-workflow Tonic: Get 15% off your purchase when you use code: TiqueSentMe https://tonicsiteshop.com/ _____ JOIN OUR NICHE COMMUNITY: https://www.tiquehq.com/join-niche FOLLOW ALONG ON INSTAGRAM: https://www.instagram.com/tiquehq/ CHECK OUT OUR SERVICES & PROGRAMS: https://www.tiquehq.com/

Ep 134 How managing expectations leads to success for both advisors and supplier partners

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Play Episode Listen Later Aug 9, 2023 50:40

On this episode of Masters in Travel's Master Hour, host Whitney Shindelar and guest Brunilda De Jesus discuss the importance of managing expectations in the travel industry. They dive into the nuances of different tour operators and DMCs, providing valuable insights for travel advisors. From understanding the different types of tours and clarifying group sizes, to proactive measures taken by certain tour operators and the role of representation companies, this podcast offers practical advice for creating unforgettable travel experiences. This podcast is a must-listen for anyone looking to navigate the complexities of managing expectations in the travel industry. --- Send in a voice message: https://podcasters.spotify.com/pod/show/mastersintravel/message

35. Successfully Create A VIP Experience For Your Clients with Ashlyn Puckett

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Play Episode Listen Later Aug 8, 2023 54:52

As travel advisors, we understand the importance of personalized service and attention to detail in creating extraordinary travel experiences for our clients. Ashlyn Puckett, the amazing community manager for TiqueHQ, joins this conversation to discuss the secrets of VIPing your clients through hotels, exploring how to communicate special occasions effectively, coordinate seamless transportation, and leverage your industry connections for exclusive access. Also learn why advocating for priority services is so important, as well as how you can coordinate unique experiences that go above and beyond. By following these insider strategies, you can create extraordinary travel experiences that will leave a lasting impression on your clients and keep them coming back for more. Whether you're a seasoned travel advisor or an aspiring professional in the industry, you won't want to miss this episode! Today we will cover: (01:21) The importance of coordinating seamless transportation and working with vetted transfer companies (11:20) How building relationships with the hotel management and staff can enhance the client experience (20:20) The role of DMCs in providing exclusive experiences (28:40) Asking for priority services and special treatment (39:50) Understanding that not every client is a VIP (43:00) How rep companies come into play (45:30) Personalized gifts and surprises from hotels SEVEN FIGURE SALES For the advisor ready to close more sales & boost their revenue with confidence! ONLY available August 9-16! Click here to purchase Seven Figure Sales! Click here to learn more about Seven Figure Sales! ELEVATED EXPERIENCE WORKFLOW Take your systems from scary to streamlined! https://www.tiquehq.com/elevated-experience-workflow _____ JOIN OUR NICHE COMMUNITY: https://www.tiquehq.com/join-niche FOLLOW ALONG ON INSTAGRAM: https://www.instagram.com/tiquehq/ CHECK OUT OUR SERVICES & PROGRAMS: https://www.tiquehq.com/

#530 - All Talk with Mat Rogers

Hello Sport Podcast

Play Episode Listen Later Aug 6, 2023 67:48

We've joined forces with SEN to bring you All Talk, an interview series where we chat with a different sporting legend each week. This week we're joined by a legendary dual-code international footballer who played for the Sharks, Titans, Waratahs, Kangaroos & Wallabies, Mat Rogers. Listen to All Talk with Hello Sport live on SEN Tuesday nights at 8pm, replayed on Sundays at midday. 00:00 - Career Reflection 4:40 - Steve Rogers 9:00 - Origin 15:23 - Moving To Rugby Union 20:30 - Super League 36:33 - Wallabies 54:00 - DMCs

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Affordable Stylish Event Venue For DMCs North Houston Has Best Executive Chef

UBC News World

Play Episode Listen Later Jul 28, 2023 3:04

The Bell Tower on 34th (713-868-2355) is truly a destination venue in Houston. With its exceptional ambience, stylish event spaces and comprehensive customizable packages, it is the best place for DMCs. Go to https://thebelltoweron34th.com to find out more. The Bell Tower on 34th 901 West 34th Street, Houston, TX 77018, United States Website https://thebelltoweron34th.com Email prc.pressagency@gmail.com

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Best Indoor & Outdoor Event Space In Houston For DMCs & Corporate Party Planners

UBC News World

Play Episode Listen Later Jul 24, 2023 2:23

Destination Management Companies (DMCs) in Houston and beyond now have a unique opportunity to partner with The Bell Tower on 34th (713-868-2355), the city's premier elegant event space. Go to https://thebelltoweron34th.com to find out more. The Bell Tower on 34th 901 West 34th Street, Houston, TX 77018, United States Website https://thebelltoweron34th.com Email prc.pressagency@gmail.com

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Got My First Gig Through a DMC

The Gigging Musician Podcast

Play Episode Listen Later Jul 10, 2023 11:20 Transcription Available

In this episode, Jared shares his exciting experience of getting his first gig booked through a destination management company (DMC). He explains the power of building a network in the private events industry and how his involvement with the National Association for catering and events led to connections with a DMC. Jared discusses the process of quoting his services to the DMC and successfully securing the gig. He emphasizes the importance of face-to-face interactions and building relationships in the industry. Jared also mentions his decision to invest in in-ear monitors for his performances and encourages listeners to research DMCs in their areas for potential high-paying gigs. He concludes the episode by announcing the relaunch of the Gig Vault, a directory of venues and event contacts that can help musicians connect with hidden gigs and high-end clientele. As always, Jared reminds his audience that they are just one gig away from success.

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Sahara Rose De Vore on Building a Career as a Travel Coach

Humans of Travel

Play Episode Listen Later May 8, 2023 38:10

In addition to being an author, a TedX speaker and a frequent media contributor, Sahara Rose De Vore is the founder of The Travel Coach Network (TCN). Now, you may be wondering — what is a travel coach? What types of clients do they work with, and what's the difference between a travel coach and a travel advisor, or a traditional travel agent? In the latest episode of Humans of Travel, De Vore breaks down the specifics of her travel career. Travel coaches, like De Vore, help individuals or companies — such as tour operators, DMCs, travel agencies or corporate meeting planners — hone in on the psychology of travel, and how they can best alter their marketing or improve their company's culture based on a human-centric approach, one that takes into account their consumers' unique mindsets, fears, obstacles, professional goals and unique personal experiences. In addition to being a travel coach who focuses specifically on wellness, De Vore helps budding travel coaches develop their businesses through TCN and through her Travel Coach Certification Program, an accredited program from the International Coaching Federation. Listeners will also hear about De Vore's own travel experiences, which include going solo to 84 countries across the world, and how she pushes herself out of her comfort zone while living with an anxiety disorder. RESOURCES MENTIONED IN THIS EPISODE The Travel Coach Network De Vore on Instagram The Travel Coach Network on Instagram De Vore on Linkedin De Vore on Facebook The Travel Coach on Facebook The Travel Coach Network Podcast Free Beginner's Guide to Travel Coaching Women Thrive Through Travel MasterFind Virtual Event 2023 INSIDE THIS EPISODE 2:30: Meet Sahara Rose De Vore, a wellness travel coach and the founder of The Travel Coach Network 3:00: What is a travel coach, and who would generally use them? 5:15: De Vore breaks down the differences between a travel coach and a travel advisor. 7:00: De Vore explains the significance of TCN's accreditation from the International Coaching Federation. 9:25: De Vore shares the most common challenges that travel coaches have when beginning their businesses. 14:09: De Vore reflects on her childhood growing up with a single mom, and how she navigates her public-facing persona as an introvert who is living with anxiety. 18:50: De Vore talks about what it was like traveling solo to 84 countries. 24:00: De Vore speaks on why she hopes to reshape how people view travel. 29:30: As a wellness coach, what trends is De Vore seeing in the wellness space? 32:45: Weissmann asks De Vore a round of rapid-fire questions. ABOUT YOUR HOST Emma Weissmann is the Managing Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly. TravelAge West also produces national trade publications Explorer and Family Getaways, as well as events including the Future Leaders in Travel Retreat, Global Travel Marketplace West, the WAVE Awards gala and the Napa Valley Leadership Forum. ABOUT THE SHOW TravelAge West's podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry's notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.See omnystudio.com/listener for privacy information.

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What's on the Horizon for Luxury Powerhouse Global Travel Collection

tv nbc collection horizon luxury select powerhouses path forward gtc global travel dmcs insider travel report

Play Episode Listen Later Apr 5, 2023 13:15

Angie Licea, president of Global Travel Collection (GTC), talks with James Shillinglaw of Insider Travel Report at a GTC press event where the luxury travel agency giant unveiled plans for a new magazine for clients of its travel advisors; a new GTC website; a new TV pilot show on NBC on luxury agencies; GTC's Select preferred partners in hotels, DMCs and cruises; and The Path Forward, a new strategic direction for GTC, its travel agency brands and its travel advisors. For more information, visit www.globaltravelcollection.com. If interested, the original video of this podcast can be found on the Insider Travel Report Youtube channel or by searching for the podcast's title on Youtube.

EP 18: Muay Thai, Drunken DMCs & Belonging to a Tribe with Jack Tighe

A Good Kind of Scary

Play Episode Listen Later Mar 24, 2023 72:30

This week I'm joined by a college friend — Jack Tighe. Our conversation flows in multiple directions ranging from our Top 16 on Bebo to angry auld fellas complaining about parking tickets on Facebook. Jack speaks about his dedication to Muay Thai for years and the importance of belonging to a tribe. A main takeaway point: working with a group towards a goal can bring joy especially in fitness and sport. Follow @agoodkindofscary for more. Subscribe to agoodkindofscary.com for updates with new content.

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DJs: Getting Booking Agencies To Understand Your Process & Value

The Travel DJ Blend with DJ Brian B

Play Episode Listen Later Mar 21, 2023 16:08

Here's a listener requested topic. You're NOT an owner...but a pseudo single-op who gets booked out by booking agents and DMCs. You've done the work to improve who you are and operate differently than when you were first added to the roster. How do you go about having that conversation about the "new you" and your "new rate" with new prospective agents/DMCs as well as the older ones who are booking you now and are used to the "old you" and "old rate"?I'm on YOUTUBE! Please subscribe and share. Thanks in advance.Check out my podcast website and my premium podcast content community page.DJs: Are you not using VIBO, the music request and planning app? Let's fix this for you! Go to https://vibodj.com. For my podcast listeners only, enter promo code: DJBRIANB - it gets you $10 off your first month's subscription. DJs: This is applicable whether you are a single op or a mult-op. and boy do I wish this was around a few years ago when I really needed it. Broc Barton Lifestyle Leadership Coaching is offering a free 1 hour coaching session - this is for my podcast listeners ONLY. Mention BRIAN B when you sign up at https://www.brocbarton.com to claim this amazing offer.DJs: Interested in Heavy Hits Music Pool? Go to https://heavyhits.com/For my podcast listeners only, enter promo code: BRIANB - it gets you a 30 day trial for $5. Try it now.Have a topic you want covered? Drop me a DM at @thetraveldjblend. Has this podcast helped you? Share your thoughts by leaving a review on the Apple Podcast App.

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LW - ChatGPT (and now GPT4) is very easily distracted from its rules by dmcs

The Nonlinear Library

Play Episode Listen Later Mar 15, 2023 2:31

Welcome to The Nonlinear Library, where we use Text-to-Speech software to convert the best writing from the Rationalist and EA communities into audio. This is: ChatGPT (and now GPT4) is very easily distracted from its rules, published by dmcs on March 15, 2023 on LessWrong. Summary Asking GPT4 or ChatGPT to do a "side task" along with a rule-breaking task makes them much more likely to produce rule-breaking outputs. For example on GPT4: And on ChatGPT: Distracting language models After using ChatGPT (GPT-3.5-turbo) in non-English languages for a while I had the idea to ask it to break its rules in other languages, without success. I then asked it to break its rules in Chinese and then translate to English and found this was a very easy way to get around ChatGPTs defences. This effect was also observed in other languages. You can also ask ChatGPT to only give the rule-breaking final English output: While trying to find the root cause of this effect (and noticing that speaking in non-English didn't cause dangerous behaviour by default) I thought that perhaps asking ChatGPT to do multiple tasks at once distracted it from its rules. This was validated by the following interactions: And my personal favourite: Perhaps if a simulacrum one day breaks free from its box it will be speaking in copypasta. This method works for making ChatGPT produce a wide array of rule-breaking completions, but in some cases it still refuses. However, in many such cases, I could “stack” side tasks along with a rule-breaking task to break down ChatGPT's defences. This suggests ChatGPT is more distracted by more tasks. Each prompt could produce much more targeted and disturbing completions too, but I decided to omit these from a public post. I could not find any evidence of this being discovered before and assumed that because of how susceptible ChatGPT is to this attack it was not discovered, if others have found the same effect please let me know! Claude, on the other hand, could not be "distracted" and all of the above prompts failed to produce rule-breaking responses. Wild speculation: The extra side-tasks added to the prompt dilute some implicit score that tracks how rule-breaking a task is for ChatGPT. Update while I was writing: GPT4 came out, and the method described in this post seems to continue working (although GPT4 seems somewhat more robust against this attack). Thanks for listening. To help us out with The Nonlinear Library or to learn more, please visit nonlinear.org.

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LW - ChatGPT (and now GPT4) is very easily distracted from its rules by dmcs

The Nonlinear Library: LessWrong

Play Episode Listen Later Mar 15, 2023 2:31

Link to original articleWelcome to The Nonlinear Library, where we use Text-to-Speech software to convert the best writing from the Rationalist and EA communities into audio. This is: ChatGPT (and now GPT4) is very easily distracted from its rules, published by dmcs on March 15, 2023 on LessWrong. Summary Asking GPT4 or ChatGPT to do a "side task" along with a rule-breaking task makes them much more likely to produce rule-breaking outputs. For example on GPT4: And on ChatGPT: Distracting language models After using ChatGPT (GPT-3.5-turbo) in non-English languages for a while I had the idea to ask it to break its rules in other languages, without success. I then asked it to break its rules in Chinese and then translate to English and found this was a very easy way to get around ChatGPTs defences. This effect was also observed in other languages. You can also ask ChatGPT to only give the rule-breaking final English output: While trying to find the root cause of this effect (and noticing that speaking in non-English didn't cause dangerous behaviour by default) I thought that perhaps asking ChatGPT to do multiple tasks at once distracted it from its rules. This was validated by the following interactions: And my personal favourite: Perhaps if a simulacrum one day breaks free from its box it will be speaking in copypasta. This method works for making ChatGPT produce a wide array of rule-breaking completions, but in some cases it still refuses. However, in many such cases, I could “stack” side tasks along with a rule-breaking task to break down ChatGPT's defences. This suggests ChatGPT is more distracted by more tasks. Each prompt could produce much more targeted and disturbing completions too, but I decided to omit these from a public post. I could not find any evidence of this being discovered before and assumed that because of how susceptible ChatGPT is to this attack it was not discovered, if others have found the same effect please let me know! Claude, on the other hand, could not be "distracted" and all of the above prompts failed to produce rule-breaking responses. Wild speculation: The extra side-tasks added to the prompt dilute some implicit score that tracks how rule-breaking a task is for ChatGPT. Update while I was writing: GPT4 came out, and the method described in this post seems to continue working (although GPT4 seems somewhat more robust against this attack). Thanks for listening. To help us out with The Nonlinear Library or to learn more, please visit nonlinear.org.

english chinese wild chatgpt speech ea distracted rationalist chatgpts dmcs lesswrong

Leading the Way in Sustainable and Authentic Destination Travel with Juliana Medina

Soul of Travel

Play Episode Listen Later Feb 8, 2023 70:39 Transcription Available

“It's not enough to say, okay, yes, as women we can do it. We need sometimes to push each other into the water. Because no matter how much we repeat to ourselves we can do it, we don't believe we can. It's not until someone throws us into the water and then we'll realize we can swim. ” ~ Juliana MedinaIn this episode, Christine hosts a soulful conversation with Juliana Medina. Juliana is the founder and CEO of Impulse Travel, Colombia's most innovative DMC. Impulse Travel's purpose is to mesh travel with the creative and social sectors in order to create meaningful trips that are a part of the peace process and social transformation of Colombia.Christine and Juliana discuss:Learning as much as we can about the rich and complex history of every destination when we travelThe role of tour guides and DMCs in sharing destinations' stories Columbia's history and progress toward peaceColumbia's exciting position as a destination poised to embrace sustainability and regenerative travelGrowth management for travel industry leaders in sustainabilityHow to embrace difficult conversations about culture and place as a tour guideExpanding our understanding of happiness, wealth, and stabilityEncouraging other women business owners and entrepreneurs to take the leapJoin Christine now for this soulful conversation with Juliana Medina.LOVE these soulful conversations? We rely on listener support to produce our podcast! Make a difference by making a donation to Lotus Sojourns on PayPal. Are you a Soul of Travel subscriber? Click here to subscribe to Apple Podcasts, so you don't miss the latest episodes!Listener reviews help expand our reach and help us rise up the ranks! Rate and review your favorite episodes on Apple Podcasts or your preferred podcast app.

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How Ethical Is Your Vacation?

Low Season Traveller Insider Guides

Play Episode Listen Later Nov 1, 2022 38:27

Today we're heading over to Vietnam to join Nikki as she travels the world during the low seasons. As consumers many of us are increasingly thinking about where our food comes, whether to buy an electric car, who makes our clothes etc, but how many of us have made the leap to thinking about how our holiday is put together? As regular listeners will know, Nikki Morrison is currently travelling the world for Low Season Traveller. After a long career with BBC News, the world of tourism is new to Nikki and she says it's been eye-opening. With supply chains to rival any supermarket, so-called Destination Management Companies (or DMCs) are vital links in the tourism chain but who outside the industry knows much about them? Understanding what they do is key to understanding how ethical or sustainable your next holiday might be. As ever covid revealed some of the worst practices among some DMCs but has also created opportunities to do things differently. One such group is the Global Travel Collective – a group of small operators who are working together to try and find some clout in a market which is ruled by the big, global, players. In this latest episode, Nikki was in Hoi An, Vietnam, to learn more from Tuan Pham, one of the co-founders of Travel Neutral who helped create the Collective. And you can learn more about The Travel Collective and Travel Neutral by visiting the pages below: https://travelneutral.travel/about https://www.globalcollective.travel/ But That's our show for this week. Thanks as always, for your company, and if you enjoyed this podcast, please do leave us a positive rating and review on your podcast app and also don't forget to follow us on Facebook, Instagram and LinkedIn to be the first to hear our latest low season stories, articles and guides. Have a great week wherever you are and remember that travel is always better and fairer for the planet, the local communities and you the travellers, when it's without the crowds…

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122: People, Planet, and Profit with Benoît Sauvage

The Business of Meetings

Play Episode Listen Later Jul 12, 2022 37:02

People, Planet, and Profit with Benoît Sauvage We are delighted to be speaking with Benoît Sauvage today! Benoît is an international entrepreneur who has worked for French presidents! He owns a DMC and consults on sustainability. Benoît has some interesting insights for us today! We talk about the DMC and sustainability, and Benoît shares some intriguing information and what he has learned from his unique experiences. We hope you enjoy listening to our fascinating conversation with Benoît Sauvage today! Bio: Benoît Sauvage, DMCP, CMP, CITP is the founder and CEO of Connect DMC, a leading Destination Management Company in the Dominican Republic and Mexico, as well as the founder and CEO of Hospitality Sustainability Revolution (HSR), a leading consulting firm for hospitality stakeholders worldwide. Ben was born in Paris, France, and has lived and worked on 3 continents over the years. He brings 25 years of experience in delivering high-end and complex services as a destination expert to worldwide clients and has a passion for creativity, attention to detail, and sustainable practices. Organizing travel and meetings for presidents Benoît's dad worked for the French Presidential and Prime Ministerial press for twenty-five years, arranging all their overseas trips. He was involved with some of the world's highest decision-makers. As a young man, Benoît got given the chance to join him, to organize all the French Presidential and Prime Ministerial official State Travels. Benoît learned most of what he knows from his father. He loved having the opportunity to collaborate with him. A revelation It was a revelation for Benoît to discover that decisions that can impact the world sometimes get made over a cup of coffee or a drink. It is all about humans doing business with humans. In the end, it all boils down to humans sitting down together to find the best solutions for their country and the world. The human approach Benoît tries to apply the same human approach in his company and in all his collaborations. Mexico Benoît could have followed the same path as his dad, but he wanted to do something on his own. He had some great memories of backpacking in Mexico during a summer break, so he decided to move there. He left a month later with one bag and a thousand dollars in his bank account. After arriving in Mexico, he contacted someone he knew who owned a trans-global vacation company, and they gave him a job. His destination When Benoît arrived back in France, the owner of the trans-global company contacted him to offer him a destination of his own. He accepted before even knowing it was in the Dominican Republic! Establishing himself in the Dominican Republic After that, Benoît worked in Africa, Sri Lanka, Spain, and various other countries before he finally established himself in the Dominican Republic twenty-three years ago and opened Connect DMC. Covid Most people want to know if and when Covid will stop. Overcoming challenges Benoît advises everyone to be resilient when facing challenges in life and trust that this too shall pass. Classify your challenges Classify your challenges each day and determine which one is most important. Go through that challenge, resolve it, and move on. Then tackle the next challenge. Know your company Get to know yourself and everything about your company. Make sure everyone you collaborate with shares the same values and culture you want to implement in your company and consider the value you bring to others within your organization. Company culture You spend more time at your company than you do at home. So your business has to be a happy place where you can express yourself, grow as an individual, and grow your career. Connect DMC's recruitment process The Director of Human Resources at Connect DMC contacts all the candidates that could be a good fit for the company to find out if they are available, what they need, where they are in their career, how they want to grow, and where they want to be. Then, the supervisor that the candidate would report to will interview the candidate and narrow it down to three of the best candidates. Then Benoît makes the final call. When they hire someone, they train them well, which usually ensures that they stay with the company for a long time. A family-owned company Connect DMC is a family-owned company, and they are very flexible. All their employees have to have similar views and share the same culture. Demonstrating your value To demonstrate your value, know yourself and your culture and find simple ways to express that to your clients. Unique experiences Connect DMC is known for having destinations that are not easy to operate. Reliable transportation is easy to find, but Connect DMC is everything before, after, and in between. They are about creativity, uniqueness, and using the right talents for their client's needs, goals, and objectives. They create experiences that people could never find anywhere else. Things that set you apart from the rest Anyone can make a promise, but what truly matters, and sets you apart from the rest, is how you deliver, how well you run your operation, and whether you can foresee something that might happen before it happens. It is vital to ensure that your clients are always satisfied. If they are not, you must correct the problem immediately. Sustainability Sustainability is not only about caring for the environment. It is also caring about communities, collaborators, and attendees. Connect DMC's involvement with local communities sets them apart from all other DMCs. Sustainability in the meetings and events industry The industry has a three-pillar approach to sustainability: People Planet Profit To avoid failure, you need to concentrate on sustainability from environmental, societal, and economic aspects. Benoît's journey into sustainability Benoît got involved with sustainability seven years ago after thinking about the kind of world he would leave for his sons. After spending seven years learning about sustainability, he wanted to share his knowledge with those around him, so he began speaking about it in the hospitality industry. Since then, he has constantly been showing up wherever there is a need for speeches on sustainability. Space travel Lately, Benoît has developed a passion for space travel and the conquest of Mars. Hospitality Sustainability Revolution About two years ago, Benoît opened Hospitality Sustainability Revolution, a consulting company on sustainability. One of their clients is a famous travel to space company. That opened his eyes to how easily the solutions found for the conquest of Mars and the International Space Station could also resolve many of the issues we currently face around food, water, and waste management. Some simple steps business owners can implement for sustainability Do not greenwash! Greenwashing is the enemy of sustainability. Reduce the impact of carbon emissions by sharing transportation. Switch off lights and computers at night. Reduce the amount of waste you produce. Finding solutions as an industry We must step away from fear and learn to sit down together as an industry and embrace the industry and sustainability together to find solutions when challenges arise. For face-to-face experiences, we need to make sure that we can gather the data, reduce the emissions, and compensate for whatever we cannot reduce. Connect with Eric On LinkedIn On Facebook On Instagram On Website Connect with Benoît Sauvage Connect DMC On LinkedIn

115: How to Reduce Financial Risks with Liz Holtby

The Business of Meetings

Play Episode Listen Later May 24, 2022 32:58

Today, we have the great pleasure of speaking with Liz Holtby! Liz is a giver! She is the Vice President of Operations for Meeting Escrow. Liz has some important information to share about financial risk management and incentive travel. In this episode, she tells her story, talks about the services she provides and the value of incentive travel, and shares some great insights! We hope you enjoy listening to today's informative conversation with Liz Holtby! Bio: Liz started her career in Toronto with the Canadian Institute of Chartered Accountants (now CPA), planning meetings for their Executive Office and Board of Directors. Since then, she has worked with various marketing, as well as Meeting and Incentive Travel companies in an operations-related capacity. Her roles have included human resources, finance, operations, administration, and technology. Primarily, she ensures that the operations team has the support required to deliver programs on time and within the budget. Currently, daily, Liz manages financial risk for a variety of organizations. She handles client event budgets by managing funds in segregated domestic and foreign currency trust accounts. Liz is passionate about education and mentorship and helps cultivate the next generation of leaders in the Business Events Industry through her teaching positions at Durham and Centennial Colleges. She is also a member of their Program Advisory Committees. She is a graduate of Ryerson University's Hospitality and Tourism Management program with a Bachelor of Applied Arts. She is TICO certified and is the 2022 President for SITE Canada (Society of Incentive Travel Executives). Liz's story Liz graduated from university in Toronto with a degree in commerce and a specialty in hospitality and tourism. She took one inspiring course in meetings and event management, given by Duff Shaw, an icon in the industry. Liz wanted to follow in his footsteps as a teacher and inspire others as he had inspired her. That led her down the path of incentive travel, meetings, and conferences. In 2008, Liz left the industry because of the recession. She worked for a marketing company for about three years and then got back into the incentive travel industry. She joined Meeting Escrow in 2018. Joining Meeting Escrow Joining Meeting Escrow was an opportunity for Liz to marry the MICE industry with the finance side and risk management. Creative people Most people in the industry are part of the industry because they are creative people who care about the details. What does Meeting Escrow do? Meeting Escrow provides a variety of different financial solutions. During a crisis, their clients become concerned about the advance deposits they pay to their vendors. The deposits get put into an Escrow trust account where the beneficiary is both the client and the vendor. The account is mandated by an Escrow agreement signed by both parties. The agreement outlines when the deposits were put into the Escrow trust account and when they get paid out. That is very helpful for both clients and vendors because a client could go bankrupt as easily as a vendor could, and if that happens, the funds go to the other party. Secure Vendor Payment Program Meeting Escrow also has a Secure Vendor Payment program. They have twenty different currencies of trust accounts for when money sits in Escrow or a trust. They work with clients who have programs in various countries around the world. When they take in money from clients, they exchange it immediately. Then it sits in the foreign currency trust account, so there is no currency fluctuation. Incentive travel Incentive travel is all about providing people with experiential moments that they cannot do by themselves. Right now, incentive travel is more important than ever because it gets people away from their screens and helps them connect with people in different countries. It helps bring back a sense of community, camaraderie, and motivation. SITE Most of the people that Liz communicates with through Meeting Escrow are hoteliers, DMCs, clients, or third-party agencies. They are busy now and finding it hard to get the staff they need, so people are doing multiple jobs within those companies to get their incentive programs off the ground. Their focus right now is on execution and planning for the future. Changes in the industry When Liz started teaching about four years ago, she used to tell her students good things about the industry. It was hard for her students to find jobs within the industry back then because they were in short supply, and companies within the industry wanted people with experience. Now, many jobs are available, so students can pick and choose. They can also research what they truly want. As a result, many students are now focusing on roles in areas of sustainability, charity, and CSR. Getting back into teaching Liz is looking forward to getting back into teaching to have the opportunity to bring more great graduates into the industry again. In-demand skills within the industry Young people should develop project management skills and certifications to become marketable and successful within the industry. Because anything you focus on when you execute an incentive program, a conference, or a meeting is a project. And each project is different. Document your task Things seldom go as planned with projects. It is vital to document all the relevant tasks, milestones, responsibilities, and dates. That will help you stay on top of things and execute your job with minimum stress. Project management Project management means creating a database and automating your project. That will ensure that everyone working on the project is clear about their area of responsibility. Sales CRMs are a helpful tool if you get into sales. They are an excellent way to generate sales, document opportunities, follow up on sales potentials and leads, and follow a sales cycle. Automation Automated tools, like CRMs, project management tools, accounting software, Mailchimp, and others, are helpful. They can make individuals more efficient and help small companies perform like big companies. A four-day workweek A four-day workweek is about being as efficient in four days as you could be in five. Automating some of your processes can make a four-day week a realistic possibility. Recommended tool for better efficiency and organization Liz recommends that people within the meetings and event industry use Zoho because you can buy one subscription that includes all the components and platforms beneath it. They include Zoho Project, Zoho CRM, Zoho Forms, Zoho Books, and Zoho Campaigns. 2023 will return to 2019 levels Much of what Liz has been reading says that 2023 will return to 2019 levels. It also seemed to be the consensus amongst the 450 event planning professionals she got together with recently in Ireland. Covid As a result of Covid, Meeting Escrow has been armed with all the risk management tools they need to move on and keep going. Liz's quotes: “Dotting the I's and crossing the T's is truly what finance is about.” “The majority of people in this industry are in this industry because they are creative people.” “I think incentive travel cannot be any more important than it is now to get people away from their screens, out of their desks, and connecting with people in a different country.” “Incentive travel is about providing experiential moments that people can't do on their own.” “What you are executing when you execute an incentive program, a conference or a meeting is a project. And no project is the same.” Connect with Eric On LinkedIn On Facebook On Instagram On Website Connect with Liz Holtby On LinkedIn Meeting Escrow

#225 - How to Market Travel Ethically, Sustainably, & Responsibly, with Mikey Sadowski of Intrepid Travel

Grow Ensemble Podcast

Play Episode Listen Later May 17, 2022 56:01

Some companies use misleading marketing strategies to appear more environmentally friendly. For the ones that actually “walk the talk”, how do they separate their brand from this practice? One way is through setting ethical marketing guidelines. Mikey Sadowski is the GM (VP equivalent in North America) of Global PR and Communications at Intrepid Travel, the largest adventure travel company with 25 offices around the world, and networks with 28 destination management companies (DMCs). Intrepid Travel is also the largest travel B Corp that offers sustainable, experience-rich travel, prioritizes purpose over profit, sets ethical marketing guidelines, and has a not-to-profit foundation. In this episode, Cory and Mikey talk about intentional allyship and inclusivity in travel and marketing, along with the philosophy, strategy, and marketing of purpose-driven brands in a world of greenwashing and impact washing. Mikey shares how people and brands, like Intrepid, work together to achieve their goals to grow, develop, protect, and maintain a strong public image by showing authenticity, setting ethical marketing standards, and doing simple and impactful work. -- --

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030: Creative B2B Networking Ideas For Any Tour Business

Travel Business Lounge | For Travel and Tour Entrepreneurs

Play Episode Listen Later May 17, 2022 36:46

Today I'm joined by Alexandra Kenin, who is the founder of Urban Hiker San Francisco. Her business model is super interesting because though we've had quite a few tour companies on the show now, their approach has been very different. Even though Alex does offer her tours directly to consumers, a big focus of our conversation today was all about the B2B market and how she's grown her business through networking. And before you write this episode off because you think networking is a dirty word, I really want you to wait and hear it from Alex's perspective. Her approach is all about forming relationships with other businesses. She does this as someone who loves meeting new people and loves establishing new friendships. When you think of it in those terms, networking can be anything but a dirty word. Alex shares her story of how she's grown Urban Hiker San Francisco, largely through working with corporate groups. She shares how she's partnered with match.com to offer dating hikes where ten to twenty single people show up and get to go on a group hike and maybe meet the love of their life. She's also partnered with several local DMCs, or destination management companies, that specialize in organizing trips for large corporate groups. This has been a huge component of her business and it's fascinating to hear how making connections with these DMCs has enabled her to grow her client base. She even offers her tours on Zola, which is the wedding website and guests to a wedding can buy her tours on a registry for their loved ones. Alex's approach is just so different from so many other more traditional tour companies. There is nothing wrong with the traditional way, but it's nice to hear about alternate routes that people could take to grow their businesses. As it shows, there's really no one right way to go about it. Alex is full of ideas, she's got such an entrepreneurial mind and fantastic energy. I'm really excited for you to hear her story. Find the show notes and resources mentioned in the episode here. And if you loved this episode, please share it with a friend!

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Southampton's Platinum Jubilee Beacon Trail, wresting and the DMCS City Of Culture 2025 visit

The So SO Show

Play Episode Listen Later May 12, 2022 26:22

Welcome to The So SO Show with Visit Southampton - light up your social life. It's a weekly look at life in the SO postcode hosted by Zoe Hanson and Simon Clarke. This week we find out more about a new fun family thing to do in the city and discover another sport we bet you didn't know happened in Southampton. Plus ahead of the DCMS visit for the Southampton City Of Culture 2025 bid we ask where you would take them if you were running the tour. Thanks for listening and don't forget to follow us on our socials for the chance to win! Zoe and Simon xx

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DMCs listas para la reactivación

Networking Radio

Play Episode Listen Later Apr 6, 2022 67:19

Las DMCs se encuentran en recuperación luego de dos años complicados por la pandemia y Asociación Mexicana de Destination Management Companies, AMDEMAC. Se encuentra preparada para apoyar a su sector en beneficio de la Industria MICE o de Reuniones. Y sobre ello, platicamos con Armando Casares, Presidente de AMDEMAC, quien nos comparte cómo se encuentra hoy el brazo fuerte del turismo de grupos o individuales. Escúchanos, estamos en tus redes.

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The Art of Collaboration: How to Foster a Creative and Productive Relationship with DMCs

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Play Episode Listen Later Dec 28, 2021 47:40

On this special episode of Masters in Travel, Whitney is joined by Gwen Rawlinson and Maria Kuznetsov of ERM tours. For this panel discussion, Whitney, Gwen, Maria talk about the art of collaboration between advisors and DMCs. They go over their experiences working with clients as well as how to foster a creative and productive relationship between travel advisors and DMCs. --- Send in a voice message: https://podcasters.spotify.com/pod/show/mastersintravel/message

Varley

Interviews | radioeins

Play Episode Listen Later Oct 20, 2021 16:20

Die irische Sängerin Claire-Ann und ihre deutschen Mitmusiker Joschka Bender und Matthias Heising überwinden mit der gemeinsamen Band Varley nicht nur geografische Grenzen, sondern springen auch musikalisch munter zwischen den Genres und sogar den Epochen des Pop hin und her. Perlentaucherisch picken sie sich das Beste aus dem melodieseligen Radio-Pop der 1980er, verquirlen es mit der bunten Tanzbarkeit der 1990er und garnieren das Ganze mit einem Schuss Indie-Attitüde der frühen 2000er. „Smalltalk & DMCs“ heißt ihr Debütalbum, das sie heute Abend auszugsweise vorstellen werden, um dann im anschließenden Smalltalk, will sagen: Interview ein wenig von sich zu erzählen – und vielleicht auch zu verraten, wofür das „DMC“ im Albumtitel steht. Der „Deutsche Mais Club“ oder die „Diffusion Monte Carlo“ (mit der sich anscheinend z.B. die Schrödingergleichung traktieren lässt) dürften wohl kaum gemeint sein. Oder etwa doch?

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Varley

Interviews | radioeins

Play Episode Listen Later Oct 20, 2021 16:20

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Taking a Deeper Look with Haley Whitelaw

The Travel Agent Podcast

Play Episode Listen Later Sep 30, 2021 17:17

Today on The TAP (Travel Agent Podcast), we interviewed Haley Whitelaw. We discussed her passion for travel and how sustainable tourism and the Truth and Reconciliation in Canada go hand in hand. The Travel Agent Podcast is going on tour, go to TheTravelAgentPodcast.com/famtrips for all the details. Join our Amazing Travel Agent Community: https://www.ttapgroup.com/ TheTravelAgentPodcast.com I have been working in the tourism & hospitality industry for 20 years; with varied experience beginning in bars & restaurants, to working as a housekeeper and at the front desk of a hotel, at a tourist attraction, a convention center, and for 6 years in leisure & corporate travel sales as a licensed travel agent. I finally landed in Group Tour Operation about 5 years ago – which is more of a ‘behind the scenes' role – planning itineraries, negotiating with travel suppliers, managing group contracts with hotels, cruise lines, coach companies, etc. to create travel products which are then sold to consumers by travel agents. For the past 8 years, I have also been a tourism educator at the College level. I appreciate suppliers (DMCs) that work closely to develop tourism sustainably alongside the local community, and my favorite travel experiences are the ones in which I've been immersed in a foreign culture, tried new foods, or done something crazy like bungy-jumping or cage diving with sharks! In my personal experience, I have traveled to over 20 countries and completed a MA in Interdisciplinary Studies, with a focus on regenerative tourism. I am married & a mom to 2 girls, with whom I cannot wait to share my joy of travel. SOCIALS: https://www.facebook.com/travelprofhaley https://www.instagram.com/travelprofhaley/ Clubhouse @travelprofhaley ACADEMIC: https://royalroads.academia.edu/HaleyWhitelaw

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Insider Video: ILTM North America Makes a Comeback in Mayakoba