Podcasts about performance standards

Jessyn Farrell, J.D., Seattle's Sustainability Director, and Rajiv Ravulapati, IMT's Associate Director of Government Engagemen (IMT); Seattle's new building emissions performance standards. Planet Philadelphia airs on 92.9 FM in NW Philadelphia & gtownradio.com, 4-5:00 PM ET the 1st & 3rd Friday/month. www.planetphiladelphia.com. --- Support this podcast: https://podcasters.spotify.com/pod/show/kay-wood9/support

We speak with Adam Grumbach, social studies program coordinator of the New York Performance Standards Consortium, and Naseem Hamed, a law student who attended Fannie Lou Hamer High School. We discuss inquiry based learning, Performance Based Assessment Tests, Habits of Mind, and self-directed, interdisciplinary portfolios, as alternatives to standardized-test driven curricula. The post Going deep: Student-directed learning in Performance Standards Consortium schools first appeared on Ethical Schools.

If you carry a firearm for self defense, what performance standards should we be aiming for?  Alex aka the Suited Shootist returns to dive into the discussion of what standards everyday citizens should be striving for, as well as mindset based off your equipment.Track: "I Go All In Instr"Music provided by https://slip.streamFree Download / Stream: https://get.slip.stream/L496T8Go follow us on Instagram for episode updates and other training content.instagram.com/citizen_defenseCome train with us! www.citizendefense.net

In this episode of Smart Energy Voices, host Debra Chanil sat down with Marshall Duer-Balkind, Director of Policy Programs at the Institute for Market Transformation (IMT), to talk about building performance standards (BPS) and their implications for the energy transition. He also gives an overview of IMT's mission and work, focusing on their efforts to improve the efficiency and performance of buildings through policy development and equitable decarbonization. Duer-Balkind delves into the specifics of BPS policies and the need for long-term planning by building owners and tenants to meet their requirements, emphasizing that "doing nothing ain't free." He discusses how building performance standards intersect with other market trends such as climate change mitigation, financial considerations, and environmental, social, and governance (ESG) requirements, as well as the need for collaborative efforts among stakeholders to achieve sustainability goals. You will want to hear this episode if you are interested in… BPS policies, and their implications to owners and tenants (04:29) How BPS policies intersect with other market trends (20:30) The importance of long-term planning (27:46) Click here for detailed show notes Resources & People Mentioned: DOE Better Buildings Better Climate Alliance Connect with Marshall Duer-Balkind On LinkedIn Marshall Duer-Balkind is the Director of Policy Programs at IMT, where he works to develop and implement policies for driving high-performance buildings, grounded in community priorities and technical quality. Marshall is an international expert in policies and technologies to improve the energy and carbon performance of buildings and communities, with over a dozen years of experience in the for-profit, government, and non-profit sectors. Prior to starting his current role with IMT in April 2023, he worked as a consultant at the deep green engineering firm Introba, where he managed cutting-edge decarbonization plans and policies for over 20 cities and 15 institutions across North America. He has also worked for the District of Columbia Department of Energy & Environment (DOEE), where he built and ran one of the first benchmarking and disclosure programs in the U.S., supported the groundbreaking Clean Energy DC plan, and evaluation, measurement, & verification of the DC Sustainable Energy Utility's energy savings and other performance targets. Prior to that, he was one of IMT's first “City Advisors” embedded in a local government.  Marshall is a key contributor to the first building performance standard programs in both the U.S. and Canada, as Co-Chair of Washington, D.C.'s Building Energy Performance Standards Task Force, and a member of the City of Vancouver's Carbon Pollution Limits Technical Advisory Committee. Marshall holds a Master's of Environmental Management degree from the Yale School of the Environment and a bachelor's degree in Political Science and Computer Science from Oberlin College. He is proudly born and raised in Washington, D.C. Connect With Smart Energy Decisions Smart Energy Decisions Follow us on LinkedIn Subscribe to Smart Energy Voices on Apple Podcasts, Google Podcasts, Android, Spotify, Stitcher, TuneIn Radio, aCast, PlayerFM, iHeart Radio If you're interested in participating in the next Smart Energy Decision Event, visit smartenergydecisions.com or email our Community Development team at attend@smartenergydecisions.com

Dr. Don and Professor Ben talk about the risks of storing raw ground beef in a deli preparation station near ready-to-eat foods. Dr. Don - not risky

Sharon Jaye, D.Ed, SFP is Building Performance Policy Manager at the City and County of Denver where she is passionate about leading the team that is implementing Denver's Building Performance Policy for the Office of Climate Action, Sustainability, and Resiliency in the High Performance Buildings and Homes division. Mike Petrusky asks Sharon about how making buildings more sustainable not only improves operating costs and the quality of the facility, but also can improve the lives of the people in the built environment. Building performance standards give facility managers a way to get approval for their projects by improving the return on investment calculation and value of the initiative. Sharon believes it is essential for FM professionals to be involved in the early stages of building design and construction to ensure energy management is prioritized to ensure compliance with energy efficiency goals now and in the future. Mike and Sharon share stories and inspiration from their time being involved at IFMA and they encourage you to be an Asset Champion in your organization! Connect with Sharon on LinkedIn: https://www.linkedin.com/in/drsharonjaye/ Discover more about IFMA's SFP Credential: https://www.ifma.org/credentials/sustainability-facility-professional-sfp/ Learn more about Eptura™: https://eptura.com/ Discover free resources and explore past interviews at: https://assetchampion.iofficecorp.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/  

For Episode 27, we were joined by Cliff Majersik from the Institute for Market Transformation (https://www.imt.org/), where he helps to shape policy around energy efficiency in buildings. Will standards really drive wide-scale building decarbonization? And what does that mean for smart building technology? Cliff shared his deep knowledge of energy efficiency standards, building ratings and building codes. We discussed Local Law 97 and its impact as a driver of investment in decarbonizing buildings in the US. And how it compares to the Energy Performance of Buildings Directive in the EU.

1. Obligations and Discharge. In contract law, the performance of obligations and the conditions under which these obligations are discharged are central concepts. Understanding these principles is essential for assessing contract completion, breaches, and potential remedies. Performance Standards. Performance to Agreed Standards: A contract must be performed to the standards and terms as agreed upon by the parties. This includes meeting the quality, time, and manner specifications laid out in the contract. Substantial Performance: In some cases, a party's performance may be considered sufficient if it substantially complies with the contractual terms, albeit with minor deviations. Substantial performance still entitles the performing party to payment, possibly minus damages for the minor deviations. Jacob & Youngs v Kent (1921): This case demonstrated substantial performance, where a contractor's failure to use a specified brand of pipe was considered a minor breach, allowing the contractor to still receive payment minus the cost of the deviation. Discharge by Agreement. Mutual Rescission: The parties can mutually agree to rescind the contract, effectively releasing each other from their obligations. Novation: A new contract replaces the old one, usually involving a new party. Accord and Satisfaction: An agreement (accord) and its execution (satisfaction) replace an existing obligation with a new one. Discharge by Performance. Complete Performance: When all terms and conditions of the contract are fulfilled, the contract is discharged by performance. Tender of Performance: An offer to perform that is unjustifiably refused can discharge the offering party. Discharge by Operation of Law. Impossibility or Impracticability: If unforeseeable events make performance impossible or impracticable, the parties may be discharged from their obligations. Frustration of Purpose: If the fundamental purpose of the contract is frustrated by factors beyond the control of the parties, the contract may be discharged. Bankruptcy: Discharge of obligations through a bankruptcy proceeding. 2. Breach of Contract. A breach of contract occurs when a party fails to perform an obligation owed under the contract. Understanding the types of breaches and their legal implications is crucial for determining the appropriate remedies. Anticipatory Repudiation. Definition: Anticipatory repudiation occurs when a party unequivocally indicates that they will not perform their contractual obligations before the performance is due. Remedies: The non-breaching party can treat the repudiation as an immediate breach and seek remedies or wait for the time of performance to see if the repudiating party will perform. Hochster v De La Tour (1853): This case established that a party can sue for anticipatory breach before the performance date. Material v Minor Breach. Material Breach: A breach is material if it goes to the essence of the contract, significantly impairing the contract's value. It entitles the non-breaching party to all remedies for breach of contract, including termination of the contract and damages. Minor (Non-material) Breach: This occurs when the breach is not significant enough to impair the contract's value. The non-breaching party is still required to perform but can seek damages for the breach. Material v Minor in Case Law: The determination of whether a breach is material or minor is often fact-specific and can vary based on case law interpretations. --- Send in a voice message: https://podcasters.spotify.com/pod/show/law-school/message Support this podcast: https://podcasters.spotify.com/pod/show/law-school/support

Assistant General Counsel Hannah Brubach of the District of Columbia Department of Energy and Environment (DOEE) interviews Hampden T. Macbeth, Assistant General Counsel at DOEE, about the Department's Building Energy Performance Standards (BEPS) Program. BEPS is one of the District's programs to help the city meet its climate goals by slashing greenhouse gas (GHG) emissions from the building sector, the largest sectorial source of climate pollutants in the District. Please note, the positions and opinions expressed by the speakers are strictly their own, and do not necessarily represent the views of their employers, nor those of the D.C. Bar, its Board of Governors or co-sponsoring Communities and organizations. Thank you to our sponsor! LawPay was developed specifically to help law firms streamline billings and collections, providing a simple, secure solution for legal clients to pay their bills. LawPay is the industry leader in legal payments, providing a cost-effective solution for more than 50,000 law firms around the country.

Road transport is a major contributor to climate change, accounting for over a quarter of road transport CO2 emissions. The European Commission proposes to revise the legislation setting CO2 emission standards for new heavy-duty vehicles in the EU. The proposed revision would expand the scope of the existing regulation to include urban buses, coaches, trailers and other types of lorries. It will also require that the average CO2 emissions of heavy-duty vehicles, would have to fall by 45 % from 2030, by 65 % from 2035, and by 90 % from 2040 onwards, compared with 2019 levels. - Original publication on the EP Think Tank website - Subscription to our RSS feed in case your have your own RSS reader - Podcast available on Deezer, iTunes, TuneIn, Stitcher, YouTubeSource: © European Union - EP

The development of a systematic approach to food safety didn't happen until the 20th century. And its tied directly to NASA trying to make sure astronauts didn't get food poisoning in space. Research: Cronk, Theodore C. “The Historic Evolution of HACCP: Better Questions, Safer Foods.” Food and Drug Law Journal , 1994, Vol. 49, No. 3 (1994). Via JSTOR. https://www.jstor.org/stable/26659230 DiCicco, Mike. “How the Moon Landing Led to Safer Food for Everyone.” NASA Spinoff. 11/23/2020. https://spinoff.nasa.gov/moon-landing-food-safety Food and Agriculture Organization of the United Nations and World Health Organization. “Understanding Codex.” Rome. 2018. https://www.fao.org/3/CA1176EN/ca1176en.pdf Fortin, Neal D. “The Hang-Up With HACCP: The Resistance to Translating Science Into Food Safety Law.” Food and Drug Law Journal , 2003, Vol. 58, No. 4 (2003). https://www.jstor.org/stable/26660309 Hulebak,, Karen L. and Wayne Schlosser. “HACCP History and Conceptual Overview.” U.S. Department of Agriculture Institute of Medicine (US) and National Research Council (US) Committee on the Review of the Use of Scientific Criteria and Performance Standards for Safe Food. Scientific Criteria to Ensure Safe Food. Washington (DC): National Academies Press (US); 2003. 1, Historical Perspective on the Use of Food Safety Criteria and Performance Standards. Available from: https://www.ncbi.nlm.nih.gov/books/NBK221553/ Johnson, Renee. “The Federal Food Safety System: A Primer.” Congressional Research Service. December 16, 2016. https://sgp.fas.org/crs/misc/RS22600.pdf Myhrvold, Nathan et al. “The Complex Origins of Food Safety Rules--Yes, You Are Overcooking Your Food.” Scientific American. 3/13/2011. https://www.scientificamerican.com/article/complex-origins-food-safety-rules/ “A Dividend in Food Safety.” January 1, 1991. https://ntrs.nasa.gov/citations/20020086314 Ross-Nazzal, Jennifer. “'From Farm to Fork': How Space Food Standards Impacted the Food Industry and Changed Food Safety Standards.” From Societal Impact of Spaceflight. Government Printing Office, 2007. https://history.nasa.gov/sp4801-chapter12.pdf Safe Food Alliance. “The History of HACCP.” https://safefoodalliance.com/haccp/the-history-of-haccp/ Weinroth MD, Belk AD, Belk KE. History, development, and current status of food safety systems worldwide. Animal Frontiers. 2018 Aug 30;8(4):9-15. doi: 10.1093/af/vfy016. PMID: 32002225; PMCID: PMC6951898. See omnystudio.com/listener for privacy information.

Key Things Discussed The crucial mindset shift that must occur in shifting to a new model. Three components necessary to set teams up for long-term success. Data analytics, education and why OKRs depend on bringing teams along. Common organizational problems that OKRs quickly uncover and highlight. Elements to develop and instill for better (not more) management. The pitfalls of a cascading management style. Setting the stage for successful OKR implementation. Show Notes [00:02:44] A quick hello to this episode's guest, OKR expert Felipe Castro. [00:03:59] Why OKR? Customers give lots of reasons – ranging from weak (the boss read a book or everyone's doing it) to borderline vague (accountability or transparency). [00:04:36] The Tinkerbell Approach: The common misperception (or delusion!) that a little bit of fairy dust is all it takes to take a traditional enterprise to Google-level OKR success. [00:05:34] Adopting OKR is not a goal in and of itself. It's a transformational tool to help organizations be more competitive, adaptive and normative in the 21st century. [00:06:19] Successful OKR implementations require that organizations do three key things: Demonstrate commitment and consistency over time. Learn how to execute the system in practice. Accept that old models and experience will have to be unlearned.   [00:07:36] Three components necessary to set teams up for success:  Access to the data (liberate it from the silos!). Clarity about the core business metrics and strategy. Knowledge of data analytics and statistics. [00:09:44] Felipe shares some of the common organizational problems that OKRs quickly uncover and highlight: Lack of clarity about goals. Lack of grounding in the strategy behind projects. Managers who don't provide clear context. [00:11:04] Elements to develop and instill for better (not more) management: Leadership (based on new rather than old business models) Problem-solving skills. An ability to both offer and communicate trust. Permission to get inspired and inspire others. [00:14:32] Felipe explains why part of the beauty in OKRs is that they don't take a one-size-fits all approach. Rather, it's a flexible philosophy that can be tailored and tweaked based on a huge range of factors across industries and organizational cultures.  [00:18:44] OKRs may vary, but there remain common foundational building blocks.  [00:19:44] Felipe shares his take on cascading management: 100% top-down. Lacks agility. Creates silos. Discourages inter-departmental collaboration. Fails to provide clearly defined, measurable goals. [00:24:44] It's a journey! Felipe explains the (necessarily imperfect) process of establishing OKRs and bringing everyone along. [00:27:52] Stumbling Blocks: Felipe shares one OKR scenario that commonly occurs at large companies (overattachment to a business case or spreadsheet) and another that often besets smaller companies (data availability bias). [00:31:02] Better tools create better outcomes. But not without a holistic approach that includes a commitment to educating and enabling teams.  [00:33:44] Don't leave talent on the table! Give teams the tools they need! [00:35:06] Elements that set the stage for successful OKR implementation: Ensure that teams understand the metrics and data fundamentals. Establish weekly one-to-ones for continuous feedback. Ongoing coaching and development. Adoption of advanced engineering technologies to improve processes. Regular customer feedback interviews. Established systems to test, experiment and collect data for nimble decision-making. [00:39:30] Felipe shares his evolving thoughts on what capabilities are critical to successful OKR implementation at traditional organizations, including the need for a bridge between old and new business models (in spite of inevitable hiccups and cultural challenges). [00:43:30] The Finer Points of Performance: Standards for evaluation are as variable as team and individual roles, responsibilities and contributions. Beware tying bonus structures and compensation to measures that are inefficient, inaccurate or illogical. [00:49:59] Why individual goals can be a huge liability and disincentive. [00:51:22] Defining calibration and how it level sets performance reviews. [00:52:44] Quick Fire Questions for Felipe: What do you appreciate most about your team? Passion and commitment. What is your greatest dream and its associated deadline? To facilitate a second edition (with new contributions/examples) of the classic John Doerr book, "Measure What Matters: The revolutionary movement behind the explosive growth of Intel, Google, Amazon and Uber." No deadline since it's up to the author!  Can you describe an experience or situation that made you proud? It's a feeling that arises whenever organizations adopt, evangelize for and continue to use OKR tools in the long term – which fortunately for Felipe has been a common occurrence! What's the most important word of advice you can give people who want to try OKRs but feel wary? They are not a “to do” list. It's about the outcomes you want to achieve and creating data-driven, measurable benefits for your customers, your company and your employees. Relevant links "Powerful: Building a Culture of Freedom and Responsibility," by Patty McCord, former head of people at Netflix. Simon Senek's Website Felipe's Interview with Itamar Gilad. Intuit Founder Scott Cook @Khan Academy. "High Output Management," by Andy Grove, former CEO at Intel. YouTube: Tom Chi on "Rapid Prototyping and Product Management." "Measure What Matters: The revolutionary movement behind the explosive growth of Intel, Google, Amazon and Uber," by John Doerr. About Our Guest:Felipe Castro is an OKR Trainer. He helps organizations transform how they use goals by adopting OKR, the Silicon Valley framework for goal setting. He created the OKR Cycle, a simple method to avoid OKR's most common pitfalls.Follow Our Guest:Website | LinkedIn  Follow Dreams With Deadlines:Host | Company Website | Blog | Instagram | Twitter

Today I am going to discuss Performance Standards and give you three ways to thin k about them and then we will have a little pop quiz!

An OEM-led consortium is trying to transform how global vehicle fluid specifications are being defined today to meet society's carbon neutrality goals by 2035 and 2050. Carbon neutrality goals are definitely going to drive the performance standards and specifications coming out of the International Fluids Consortium (IFC), said Mike Kunselman, business development manager of Michigan, U.S.A.-based Center for Quality Assurance (CQA). CQA is the administrator of the IFC program. “Obviously this is an OEM-specific goal, but when you look at many of the governments around the world, the target of carbon neutral by 2050, and 50% carbon reduction by 2035 will drive what IFC is doing,” said Kunselman. The International Fluids Consortium is a not-for-profit legal entity based in the U.S. currently consisting of 11 OEMs and an equal number of industry affiliate members. One part of its mission is to make IFC a sustainable program through trademark licensing and ultimately move things forward for the industry, said Kunselman. IFC currently has two technical committees focused on specifications and standards. One is focused on engine oils used in internal combustion engines (ICE), while the second is focused on fluids for electrified vehicles or electrified powertrains. Kunselman said that the IFC is taking the approach to involve not only vehicle OEMs, but also OEMs providing the hardware for the electrification of the powertrain or so-called Tier 1 OEMs, in the EV fluids technical committee. This is where IFC really does have a head start on the industry in general, said Kunselman. IFC is bringing together a collective voice on the practical application of fluid technology and what the standards and specifications will be for fluids for electrified powertrains. A prelude to 2035 and 2050 The process for defining fluid quality through standards and specifications is so critical, he said. “When you go back to the Ford Model T, the first mass-produced vehicle, that was only 115 years ago, in the 1910s. “We look at the technology then, even just making the model T go down the road and how to switch gears, it was a deadly process. People would get injured doing that. Now we are at this point saying we are completely changing the powertrain to something that requires combustion to something that requires electricity. We are talking about kilowatt-hours per kilometer driven. It is a total change. The process behind defining what is needed, if that is very clear what is the goal, if the process is such that it brings the industry together and builds consensus and does not lose sight of the vehicle owner ultimately benefiting, that's what drives me. How do we make this better, how do we make it more efficient? It all comes back to quality, cost and time,” Kunselman said.

In this week's episode, host Kristin Hayes speaks to Veronique Bugnion, a scientist, entrepreneur, and energy industry leader. Bugnion—a climate physicist by training who spent years in the private sector, focusing on energy and carbon markets—cofounded and serves as the CEO of ClearlyEnergy, which provides innovative solutions that help reduce emissions from buildings. Hayes and Bugnion discuss federal building performance standards—a particularly relevant topic, given that the Biden administration announced on May 17 that the Council on Environmental Quality will lead an effort to develop performance standards for federal buildings. Bugnion talks about how such standards could be designed, what impact they're likely to have, and what the federal government can learn from other jurisdictions that have already implemented such standards. References and recommendations: “Fact Sheet: Biden Administration Accelerates Efforts to Create Jobs Making American Buildings More Affordable, Cleaner, and Resilient” via the White House; https://www.whitehouse.gov/briefing-room/statements-releases/2021/05/17/fact-sheet-biden-administration-accelerates-efforts-to-create-jobs-making-american-buildings-more-affordable-cleaner-and-resilient/ “Icebound: Shipwrecked at the Edge of the World” by Andrea Pitzer; https://www.simonandschuster.com/books/Icebound/Andrea-Pitzer/9781982113346

Podcast: Efficiency Equals Profitability's podcastEpisode: Energy Financing, Building Performance Standards and useful insights with Nick Henner from ACEEEPub date: 2020-12-16A great episode with Policy Analyst Nick Henner who walks us through what is happening in the Efficiency industry at large, and discusses how the American Council for an Energy Efficient Economy is helping drive and shape the future of EE Programs.  We discuss funding programs: Energy as a Service, and do deep dives into On-Bill and PACE financing options, as well as a bill that would allow for states to develop energy project funding programs.  Nick lays out how pricing carbon on buildings is on the cusp and the process for legislated Building Performance Standards. Check out Nick's latest report - Energy Efficiency Program Financing: https://www.aceee.org/topic-brief/2020/12/energy-efficiency-program-financing-size-markets   And the accompanying blog about the release: https://www.aceee.org/blog-post/2020/12/energy-efficiency-financing-must-grow-meet-climate-goals-new-analysis-updates   Nick Henner Policy Analyst, Clean Energy Finance American Council for an Energy Efficient Economy Nick conducts research and analysis on clean energy finance strategies, working within ACEEE's State Policy program and collaborating with teams across the organization. He joined ACEEE in 2019. Nick loves brainstorming ideas and talking about how are energy systems can be more efficient and equitable. You can connect with Nick on linkedin.The podcast and artwork embedded on this page are from Shawn Verbrugghe, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.

A great episode with Policy Analyst Nick Henner who walks us through what is happening in the Efficiency industry at large, and discusses how the American Council for an Energy Efficient Economy is helping drive and shape the future of EE Programs.  We discuss funding programs: Energy as a Service, and do deep dives into On-Bill and PACE financing options, as well as a bill that would allow for states to develop energy project funding programs.  Nick lays out how pricing carbon on buildings is on the cusp and the process for legislated Building Performance Standards. Check out Nick's latest report - Energy Efficiency Program Financing: https://www.aceee.org/topic-brief/2020/12/energy-efficiency-program-financing-size-markets   And the accompanying blog about the release: https://www.aceee.org/blog-post/2020/12/energy-efficiency-financing-must-grow-meet-climate-goals-new-analysis-updates   Nick Henner Policy Analyst, Clean Energy Finance American Council for an Energy Efficient Economy Nick conducts research and analysis on clean energy finance strategies, working within ACEEE’s State Policy program and collaborating with teams across the organization. He joined ACEEE in 2019. Nick loves brainstorming ideas and talking about how are energy systems can be more efficient and equitable. You can connect with Nick on linkedin. 

Pat and Dan discuss a range of topics including how to improve pressing strength, what performance standards Dan likes for kettlebell certifications, and more.  ... For 101 FREE Kettlebell workouts visit http://www.101kettlebellworkouts.com  ... The Pat Flynn Show If you enjoyed this episode, it would mean the world to me if you could subscribe to, and leave a review for, The Pat Flynn show on iTunes HERE or Stitcher HERE. Reading your reviews and hearing your feedback is what keeps me fired up to make The Pat Flynn Show happen. Thank you!

Former Prime Minister John Turner has passed away at the age of 91. What kind of memories do we look back on now that Canada's 17th prime minister has passed on? Guest: David Collenette, Senior Counsellor, Hill+Knowlton Strategies & former cabinet member with John Turner in the 1970's, as Minister of Multiculturalism in his cabinet and as National Director of the Liberal Party when he was Leader of the Opposition - A woman was arrested at the Peace Bridge in connection with the letter of ricin that was sent to the White House. What do we know about the suspect and what does this say about the border's and the White House's security protocols? Guest: Elliot Tepper, Emeritus Professor of Political Science, Carleton University - The federal government has accepted the Made-in-Ontario Emission Performance Standards program. But what does that mean for every day Ontarians? Jeff Yurek is the Minister of the Environment and joins Scott to explain. Guest: Jeff Yurek, Minister of the Environment, Conservation and Parks

This week, I speak to our first ever guest, Atif Saddiq, about his take, advice and experiences with the GPhC performance standards. We talk about the differences between sectors, how to make the most out of your placement whilst getting the standards signed off, and there are gems of wisdom throughout. Make sure you have that magic notebook for this one, guys!

In this episode we sit Down with Davis Fox, assistant women's coach for UNC Asheville. We speak about tracking performance, holding high standards, and habits the athletes must have to play Division I soccer

Cars, vans and the like. How to make them less environmentally-polluting? Selin, Giuliano and Jorinde, Content Officers at MEUS 2020, talk about the Sustainable Mobility topic that will be discussed in Strasbourg.

Performance metrics are king for the Veterans Benefits Administration. It's constantly trying to improve on quarterly timeliness goals for processing a wide variety of veterans claims. But it's also balancing some big long-term projects that take up valuable time and attention. VBA spent the past year finding new ways to motivate and reward its employees. Top leadership says the new methods are working. More now from Federal News Network's Nicole Ogrysko.

What are the Pre-Reg year standards? We’ll look at the requirements and provide some handy tips on gathering, recording and reviewing your evidence to ensure you’re where you need to be. This month's guests are Khalid Khan (a pre-reg tutor), as well as recent pre-reg trainees Siraaj Bukera and Harvina Kibbe. ---- We really want to hear your feedback on our Pre-Reg podcast series. What's been helpful to you so far? What other subjects would you like us to cover? Get in touch via email at podcast@rpharms.com, or on Twitter using the hashtag #preregpodcast ---- Join the Royal Pharmaceutical Society as a Pre-Reg member and get over £600 worth of benefits for just £78 - membership includes the BNF, MEP, a full subscription to the Pharmaceutical Journal, 25% off all Pharm Press books, and much more besides. Find out more and join today!

During This Latest Marketing Test, You Can Get a copy of Ken's latest book: "SALES CONTROL™: The 1-Page Brand Marketing Plan for Creating A Culture Of Ravenous Clients, Repeat Buyers and Raving Fans!" (100% Free!) --> CLICK HERE

Riley interviews Jeff Gonzales of Trident Concepts, LLC talking about training philosophies and some of the big takeaways from keeping track of performance standards of thousands of students for the last decade-plus.

On this episode, we speak with Richard Kemmling, President of Ashland Partners, an accounting firm that provides due diligence solutions to the financial services industry.  Ashland Partners is the largest provider of Global Investment Performance Standards (GIPS) verification services. Richard and Matt discuss, among other things: Richard's background * His vision as Ashland Partners’ President * The increasing demand for GIPS compliance * Performance composites * GIPS marketing standards * Common mistakes by breakaways and performance documentation * Richard's passion for scouting.

High Expectations Customers are getting more and more savvy about what loyalty means to their preferred businesses, so expectations are high. What can businesses do to ensure that they maintain their most loyal customers and win the loyalty of new ones? First, Jill encourages companies to identify how their specific customers define value and then setting up products and services in those terms. This is not as easy as it sounds because customer value definitions are in constant flux, however, Jill points out three types of value: Basic ValueExpected ValueUnanticipated ValueIf you are unable to deliver on the first two of these value promises, you will have trouble hanging on to customers. In fact, advises Jill, unless you incorporate all three of these value systems into your business identity, you will be unable to engender long term customer loyalty. In today’s world, not only do you have to take into account a customer’s definition of value and their mindset, you must spark some emotion in them. It’s this combination that bonds a customer with a brand. Need some readily actionable tools to boost your brand’s conscious implementation of customer loyalty practices? From Jill’s “Worth It” test that customers can use to evaluate your brand, to her spot-on advice for creating lasting customer loyalty, this episode has it all. About Jill Known as “The Loyalty Maker”, Jill Griffin is an Independent Public Board Director, an internationally published Harvard “Working Knowledge” Author, a noted Corporate Advisor on Customer Loyalty, the author of a series of customer loyalty videos on www.Lynda.com, a recipient of the 2005 Distinguished Alumna award from the University of South Carolina where she earned her Bachelor of Science and MBA degrees, the founder of a Loyalty Consulting Firm, and the author of four books with a new one out soon. Jill has been working in the field for over 20 years and she joins us today to share her expertise on maintaining customer loyalty. Connect with JillLinkedInTwitterwww.theloyaltymaker.comwww.publicboarddirector.com Related ContentJill Griffin on Lynda.comJill's booksJeff Toister on Lynda.com Sponsor Message Capability & Performance (SCP) Standards establish the Global Benchmark for Service Excellence. Developed by Service Strategies, in cooperation with approximately 50 leading service and support organizations from around the world, the Service Capability & Performance Standards have enhanced the capabilities and performance of service and support operations worldwide since 1998. Join Service Strategies for an informative Customer Success Workshop in San Diego on October 27th. The workshop is part of the Service Industry Summit event, which brings together leaders from companies like Cisco, Dell and others to discuss the challenges of a changing service landscape. Visit servicestrategies.com to learn more. Learn more about your ad choices. Visit megaphone.fm/adchoices

While it may be fun to be a disrupter, it’s not so fun to be the disruptee. What happens to organizations that have their entire industry shaken up? What can these businesses do to prepare for and respond to disruption? Jeannie and Adam tackle industry disruption, customer experience, and loyalty. We've Got a Remedy for That Having a happy, loyal, dedicated customer base is one of the best remedies to industry disruption. While customer loyalty alone won’t save a brand from sinking, coupling it with infrastructure and technological improvements may, and this strategy is better in the long term than seeking legislation to hold onto your once glory days (we’re looking at you, cable). Your competitors are setting customer expectations in your industry. If your business can’t deliver on the newly-formed expectations stemming from innovation in the industry, you will find customers increasingly more likely to defect. If your industry is being disrupted there are many things customers do to keep competitive advantage, but cultivating customer loyalty is the strategy that lasts. So how can you implement customer loyalty strategies to protect your business from industry disruption? Related Content Uber vs. Lyft vs. Taxis, referred to in the episodeIn The Age of Disruption, Customer Love Is More Important Than EverHow Customer Service Can Save Cable Sponsor Message Capability & Performance (SCP) Standards establish the Global Benchmark for Service Excellence. Developed by Service Strategies, in cooperation with approximately 50 leading service and support organizations from around the world, the Service Capability & Performance Standards have enhanced the capabilities and performance of service and support operations worldwide since 1998. Join Service Strategies for an informative Customer Success Workshop in San Diego on October 27th. The workshop is part of the Service Industry Summit event, which brings together leaders from companies like Cisco, Dell and others to discuss the challenges of a changing service landscape. Visit servicestrategies.com to learn more.   Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices

Tom Schwab describes how business leaders can implement NPS and inbound marketing to focus on customer satisfaction and offer them the products and services they need. Tom Schwab: Inbound Expert Tom Schwab is an entrepreneur, a consultant, a writer, a Navy Vet, and an expert at inbound engineering and strategy. He empowers business owners to implement and understand digital tools, build sales, and create marketing machines that amplify their business model by taking them beyond a single efficient transaction to building a lifetime brand. Connect with Tom: LinkedIn Twitter www.tmschwab.com/ctcc www.tmschwab.com Listen To This Episode! [iframe style="border:none" src="http://html5-player.libsyn.com/embed/episode/id/3751156/height/25/width/320/thumbnail/no/theme/standard-mini" height="25" width="320" scrolling="no" allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen] Sponsor Message The Service Capability & Performance (SCP) Standards establish the Global Benchmark for Service Excellence. Developed by Service Strategies, in cooperation with approximately 50 leading service and support organizations from around the world, the Service Capability & Performance Standards have enhanced the capabilities and performance of service and support operations worldwide since 1998. Join Service Strategies for an informative Customer Success Workshop in San Diego on October 27th. The workshop is part of the Service Industry Summit event, which brings together leaders from companies like Cisco, Dell and others to discuss the challenges of a changing service landscape. Visit servicestrategies.com to learn more. Inbound, Outbound. What Does It All Mean? Today Tom Schwab gives us a lesson in ecommerce. What exactly does your NPS or Net Promoter Score say about your business and it’s future success? Should you implement inbound or outbound marketing strategies? The terms are often tossed around but what do they truly mean and how can business leaders implement them to effectively build sustainable relationships with their customers? Outbound marketing is often composed of interruption-based ad promotions; email promotions, ads on the highway, these are all outbound. Outbound marketing tends to be annoying and invasive to customers. On the other hand inbound marketing is composed of content that answers questions. Blog posts and social media content, this very podcast, all are fine examples of inbound marketing that seek to help customers by offering advice or a product or service. This approach builds a sustainable, life-long relationship with customers based on trust. Want to learn how to implement inbound marketing strategies combined with your Net Promoter Score to convert detractors to lifelong, valued customers? Listen to this episode of Crack the Customer Code to find out how. Related Content www.NetPromoter.com, where you can learn more about Net Promoter Score Take care of yourself, and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices

I Just Want To Celebrate Rare Earth Keyboardist Mike Bruner is our "Hero Person of the Week." He fell into a frozen lake while rescuing a dog that had also fallen in. Mike tells the whole story and even yaps about his menagerie at home. There's An App for That Lauren Drabble is pitching her new smartphone app. The software allows you to easily find rescue and resources for injured wildlife. The next time you run into a wild animal that's hurt, you'll know exactly who to contact to help. Making Video Memories Imagine a short film that highlights your relationship between you and your pet. Franck Tabouring comes to your house and creates a documentary video featuring your pet as the star. A great keepsake! Mars Buys P&G Pet Food Brands Candy-maker Mars is growing their pet food business. The company is spending 2.9 billion for three upscale pet food brands from Procter and Gamble. Iams, Eukanuba and Natura. So is it a deal? Pet food sales are projected to hit 24.7 billion by 2017 and sales of premium pet food. Does this mean all our pet foods are will have the same source? Cat Café You never have to have your tea alone again. The first feline café is now open. Lady Dinah 's Cat Emporium, it's named after Alice's cat in the fairy tale "Alice in Wonderland," has 11 resident kitties. It costs $8.29 cents for two hours of kitty company. Performance Standards for Pet Travel Safety Products Nearly all of us drive with our dogs in the car. And now there are car seats to make sure they're safe in case of a sudden stop or an accident. The Center for Pet Studies has teamed up with Subaru of America in testing car harnesses. They took a look at seven harnesses using a specially designed crash test dog. More this week

Who's the Smartest While Dr. Diana Reiss doesn't like to compare animal smarts, she is fast to explain just how smart dolphins and elephants are, and their ability to recognize themselves in the mirror. It's all part of PBS's NOVA - "Inside Animal Minds." Carrot Dating Another genius idea or just a dud? The jury is still out on Carrot Dating. The premise is meeting singles online while bribing them with a cute little puppy. What if your date showed up holding a cuddly puppy instead of flowers? Hero People We kick off our Hero People series showcasing humans that are going above and beyond the call of duty to make our animal's lives better. Greg Mahle spends much of his time on the road delivering death row animals to adoptable homes. Separation Anxiety Alan Kabel has proven ways to treat and cure separation anxiety. It all starts with desensitizing your dog to the subtle cues you give him/her when you're about to leave the house. They Get A Bad Rap Pit-bulls get a bad rap. They're not necessarily a vicious dog, unless they are trained to be or simply un-trained. Every decade has their poster dog. It used to be the German Shepard and the Rottweiler. Let's break the myth today and save these dogs from their owners and bad press. Performance Standards for Pet Travel Safety Products Nearly all of us drive with our dogs in the car. And now there are car seats to make sure they're safe in case of a sudden stop or an accident. The Center for Pet Studies has teamed up with Subaru of America in testing car harnesses. They took a look at seven harnesses using a specially designed crash test dog. More this week