Podcasts about physician services

Debbie Steinhauer is passionate about giving to the community. An expert in starting Non-Profit Foundations, she is the Founder of Fox River Grove Recreation Counsel (1984), Co-Founder/Chair VOICES (1992), Seattle Fire Foundation (2019), and the Scottsdale Police Foundation (2023). As Founder and CEO of the Scottdale Police Foundation, she volunteers her time to the organization and is responsible for the management of the organization, the Board and integration of the various programs into the community. Outside of Debbie's volunteer work, Debbie spent her career in Health Care Executive Leadership as Director of Physician Services, then moved to owning two successful restaurants. She lives in North Scottsdale with her husband and three dogs.Originally from New York, Jon grew up in Scottsdale and is a graduate of University of Arizona in Tucson. With a background in both commercial brokerage and property management, Jon co-founded LevRose Commercial Real Estate in 1992 with Robert Levine. Under his leadership, LevRose is a six time honoree as one of the Inc 500/5000 Fastest Growing Companies in the U.S. LevRose has consistently been named one of the Business Journal's "Top 25 Commercial Brokerage Firms", is a multi-year recipient of Costar Groups "Power Broker" Award and in 2020 was names "#1 Commercial Brokerage Firm" by Ranking Arizona Magazine. Jon served for several years on the board and is an active member of the Arizona Chapter of Entrepreneurs' Organization (EO). Currently, he is a member of the Board of Directors of TCN Worldwide, an International alliance of commercial real estate firms of which LevRose is the Arizona affiliate and is also serving on the Board of Directors of the recently formed Scottsdale Police Foundation. He recently served on the Board of the Arizona Small Business Association (ASBA) and gives time to serve on committees for the City of Scottsdale, the Jewish Federation of Greater Phoenix and the University of Arizona Mentorship Society, where he helps mentor numerous up and coming leaders in Arizona. Jon was recently recognized by AZRE Magazine as One of the "Top People to Know in Commercial Real Estate". He has been a featured guest on PBS television show "Arizona Horizons" as well as interviews on numerous podcasts, GlobeStreet.com, the Arizona Republic and the Phoenix Business Journal.

In this episode, host Molly Gamble welcomes Tiffany Sullivan, SVP/COO of Physician Services at New York Presbyterian, and Jennifer Moody, Partner at ECG Management Consultants, to discuss initiatives aimed at addressing health equity. They delve into how understanding community access challenges can drive impactful changes, the intersection of long wait times with health equity, and strategies for improving access for underserved populations. Tune in to learn how healthcare leaders can prepare for future patient access needs and interventions centered on equity.This episode is sponsored by ECG Management Consultants.

It's becoming increasingly important to ensure your care team stays up to date with best practices for managing patients with cardiac implantable electronic devices (CIED) in the device clinic. On this MedAxiom HeartTalk, host Melanie Lawson, MS, speaks with James Allred, MD, FACC, CEO and co-founder of CV Remote Solutions; Austin Reed, vice president of Business Development, Strategy and Innovation, at CV Remote Solutions; and Nicole F. Knight, LPN, CPC, CCS-P, executive vice president of Revenue Cycle Solutions and Care Transformation at MedAxiom. They discuss the unique challenges related to highly technical roles and complex workflows in the device clinic. They also offer educational solutions to enhance your care team's understanding of function, programming and troubleshooting CIEDs. GUEST BIOS  James Allred, MD, FACC CEO and Co-Founder, CV Remote SolutionsAs Chief Executive Officer and Co-Founder of CV Remote Solutions, Dr. Allred partners with clinicians nationwide to ensure optimal care for patients with cardiac implanted electrical devices. Before launching CV Remote Solutions, Dr. Allred previously served as chief of Electrophysiology Services and medical director of the Atrial Fibrillation (AF) Clinic at Cone Health in Greensboro, NC. After establishing the world-class AF Clinic in Greensboro, he consults with individual clinicians, clinics and hospitals on starting or improving their AF clinic efforts and programs. He has also served on advisory boards for the Heart Rhythm Society and the American Heart Association. Dr. Allred completed an internal medicine residency at Duke University and fellowships in cardiovascular disease and electrophysiology at the University of Alabama at Birmingham, AL. In addition to partnering with MedAxiom to create educational material for clinicians, he has authored several published manuscripts on AF clinical efficiencies and healthcare savings. Austin Reed, MBA Vice President of Business Development, Strategy, and Innovation, CV Remote Solutions. In his role, Austin is responsible for sculpting strategic growth initiatives, pioneering innovative solutions, and driving business development efforts to help CV Remote Solutions continue to be at the forefront of the industry. In his previous role as vice president of Operations, he managed multiple business areas, including operations, marketing and human resources. Austin was instrumental in developing brand strategies and initiatives that responded to the needs and projected future of the healthcare industry. Before his time at CV Remote Solutions, Austin served as a director of Physician Services for HCA Healthcare, one of the nation's top providers. With over 15 years of healthcare industry experience spanning multi-site operations in primary care, cardiology, oncology and pulmonology, his robust understanding of the healthcare landscape is a key pillar of his strategic approach. Austin obtained his Bachelor of Science degree in health care administration from Western Kentucky University and a Master of Business Administration from Murray State University. His commitment to healthcare extends beyond his role at CV Remote Solutions as he continues to serve on the Nashville Health Care Leadership Council and the Medical Group Management Association, contributing valuable insights and leadership.  Nicole F. Knight, LPN, CPC, CCS-PExecutive Vice President, Revenue Cycle Solutions and Care Transformation ServicesAs the Executive Vice President of Revenue Cycle Solutions and Care Transformation Services at MedAxiom, Nicole provides guidance to MedAxiom's membership in cardiovascular operations, LEAN process improvement and the revenue cycle. Nicole applies her decades of healthcare experience in cardiovascular and neurology practice operations, clinical management, business office management and consulting to leading the Revenue Cycle Solutions team at MedAxiom. 
  
Prior to joining MedAxiom, Nicole served as a practice administrator for Baptist Neurology and Northeast Florida Cardiology and director of operations for Jacksonville Heart Center and Louisiana Cardiology Associates. She has extensive expertise in coding, compliance and education for various specialties including cardiology, neurology, radiology, hematology/oncology, orthopedic, ENT, gastroenterology and internal medicine. Nicole has delivered physician and staff coding and compliance education sessions nationally. 
  
Nicole has completed numerous education hours towards a Bachelor of Science in health care administration. In addition, she maintains her licensed practical nurse credential in Florida. She is a member of the American Academy of Professional Coders (AAPC) and the American Health Information Management Association. She received her Advanced Cardiovascular Coding Certification with the Board of Medical Specialty Coding and completed the AAPC inpatient coding and reimbursement course. Nicole is a certified American Health Information Management Association (AHIMA) ICD-10-CM Trainer and completed a LEAN Healthcare training course at Johns Hopkins University. She has also served on the Physician Practice Council for AHIMA.Areas of Expertise: • Cardiology and neurology practice operations • Clinical and business office management • LEAN process improvement • Office-based cath lab implementation • Revenue cycle performance and metrics • Coding, compliance audits and education in numerous specialties, including cardiovascular • Documentation and implementation guidelines • Complex procedure coding education • Risk adjustment coding • Cardiovascular service line integration • Cath and electrophysiology lab optimization, revenue cycle services and facility coding 

Cliff A. Megerian, MD, is Chief Executive Officer of University Hospitals (UH), a comprehensive health system with annual revenues of $6 billion, 21 hospitals (including 5 joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices located throughout 16 counties. He assumed this position in February 2021 and joined UH in 2002. He is also the Jane and Henry Meyer Chief Executive Officer Distinguished Chair.In December 2019, Dr. Megerian was appointed the system's President, where he led the organization through an unprecedented pandemic. Prior to that, he served as President, University Hospitals Physician Network, Physician Services and System Institutes. In these positions, he was charged with managing the clinical integration strategies, policies and practice guidelines for more than 2,500 UH employed physicians as well as the operations and infrastructure for UH system institutes. These clinical care institutes bring highly trained subspecialists together from multiple disciplines to collaborate on the best treatment for patients – promoting uniform, standard care protocols and the sharing of best practices.Additionally, he raised physician productivity to its highest level and significantly increased physician engagement and research funding. UH's physician network includes the full-time academic medical practice at UH Cleveland Medical Center and UH's community-based, multi-specialty physician network throughout Northeast Ohio.

What if your workplace was a destination your employees couldn't wait to arrive at every day? You may think it's a far-fetched idea, but Joe Mull, begs to differ. He's an author, leadership coach, and a passionate advocate for turning workplaces into environments where employees don't just survive but thrive. Joe has a wealth of experience and insights to share, from his background in performing arts and student affairs, to leading learning development for one of the largest healthcare systems in the US. This episode is packed with engaging conversations about upgrading the employee experience, the competitive edge of a four-day work week, and the psychology behind job satisfaction.Ever wondered why some employees stick around while others are quick to exit? Our second segment is dedicated to deciphering just that. We delve into Joe's research-backed findings on retention and turnover, emphasizing the three key areas employers need to win in: ideal job, meaningful work, and a great boss. But that's not all. In the age of remote and hybrid working, the role of managers and leaders is evolving. We discuss how to lead effectively from afar and foster a healthy workplace culture that nurtures trust and loyalty. Joe also introduces his book, Employalty: How to Ignite Commitment and Keep Top Talent in the New Age of Work, championing a humane approach to the employee experience. If you're searching for fresh perspectives and practical strategies to level up your leadership game, this episode is a must-listen.About JoeKnown as a dynamic, engaging speaker, Joe Mull teaches leaders and business owners how to be better bosses and make work “work for all”. He is the author of three books: Cure for the Common Leader, No More Team Drama, and his latest, Employalty: How to Ignite Commitment and Keep Top Talent in the New Age of Work. He is founder of the BossBetter Leadership Academy and the host of the globally popular Boss Better Now podcast, ranked in the Top 100 of all management podcasts (Apple). As a thought leader and subject matter expert, Joe brings decades of real-world experience to his writing and speaking. He previously served as head of Learning & Development for Physician Services at the University of Pittsburgh Medical Center (UPMC), where he directed learning strategy and implementation for one of the largest physician groups in the U.S. Prior to his years of service in healthcare, he spent a decade working in leadership and program development roles in student affairs in higher education.Joe holds the coveted Certified Speaking Professional™ (CSP®) designation from the National Speakers Association (NSA). Held by fewer than 20% of professional speakers worldwide, the CSP is the speaking profession's international measure of speaking excWe need your help to get the Lead Culture podcasts in front of more leaders! There are three simple things you can do that truly help us: Review us on Apple podcasts Subscribe - we're available wherever you listen to podcasts. Share - let your friends know about the podcast by sharing your favorite episode on social media!

Few healthcare executives have as much experience in the industry as Dave Brooks — currently the Chief Strategy Officer with People.Health, Dave became the CEO and VP of Physician Services for Christus Medical Group in 1996 before becoming the EVP and COO for Central DuPage Health in 2002. He has also served as CEO of Providence Health and Services, president of Ascension St. John Hospital and SVP of their East Region, President of St Joseph Mercy Health in Ann Arbor and Livingston, and the Director of Wayne County Health in Detroit, Michigan. On this episode of Healthcare Market Matrix, Dave joins host, John Farkas to talk about his healthcare career, the path to de-risking technology solutions, and offers valuable insights into population health and its impact on the future of healthcare.   Brought to you by Golden Spiral. 

Also, Grand Forks Air Force Base airmen in Guam get support from Chamber committee members following some typhoon destruction. Listen to the Grand Forks Herald Minute in Spotify, Apple Podcasts, Google, the Herald homepage or wherever you get your podcasts. Recap and preview your daily news from the northern Red River valley area with the Grand Forks Herald Minute.

This episode's Community Champion Sponsor is Catalyst. To virtually tour Catalyst and claim your space on campus, or host an upcoming event: CLICK HERE---Episode Overview: During this episode, Dr. Bob Booth, Chief Care Officer at TimelyCare joins us to discuss the importance of addressing mental health issues in college students and how their virtual care platform works with universities to provide care. While together, Dr. Booth shares his journey of joining TimelyCare, as well as the company's mission to improve the well-being of college students by making virtual medical and mental health care accessible anytime, anywhere. Additionally, Dr. Booth emphasizes the need for a population health approach and empowering students to take ownership of their own wellness. We also explore the future of the learning environment and mental health, as well as the importance of mental and behavioral health in our communities across the nation. Join us for an insightful conversation at the intersection of healthcare and higher education. Let's go! Episode Highlights:The importance of doing hard things and embracing failure in healthcare innovationDr. Booth's journey to joining TimelyCareTimely MD's mission to provide virtual health and wellbeing solutions for higher education studentsThe importance of addressing mental health issues in college studentsHow TimelyMD works with universities to provide mental and behavioral health care through their platformThe future of higher education and mental healthThe importance of mental and behavioral health in communitiesAbout our Guest: Dr. Bob Booth brings extensive expertise in clinical administration and a unique combination of medical, mental health and higher education experiences that make him perfectly suited to lead the dynamic and innovative care team at TimelyCare.Most recently, Bob served as Regional Chief Medical Officer, VP of Physician Services at NorthStar Anesthesia, where he provided clinical and operational leadership across 43 hospital contracts from Texas to Montana. In this role, he led enterprise-wide strategy around developing and guiding clinical leaders to foster wellness in healthcare workers. He also played an integral role in shaping NorthStar's approach to leadership development by addressing burnout, promoting well-being and building resiliency among providers.Prior to attending medical school at Texas Tech and completing his residency in Anesthesiology at Baylor Scott and White in Temple, Texas, he worked in student affairs. After earning his B.S. at Abilene Christian University, he worked as the Director of Living and Learning Communities for four years at ACU while pursuing his master's degree in Counseling Psychology.Between his residence life and housing experience and completing practicum hours at the university's on-campus counseling center, Bob has a deep and first-hand understanding of what college students are going through – from the continuum of homesickness to suicidal ideation.Bob's heart for helping college and university students flourish physically, mentally, and spiritually aligns perfectly with TimelyMD's vision to help students be well and thrive in all aspects of their lives.Links Supporting This Episode:TimelyMD website: CLICK HEREDr. Bob Booth LinkedIn page: CLICK HERETimelyMD Twitter page:

This episode features Dr. Joon S. Lee, President of UPMC Physician Services & Executive Vice President at UPMC. Here, he discusses his background, his experience on both the payer & provider sides of healthcare & how that perspective helps in his current role, opportunities and headwinds he's keeping his eye on, and more.

This episode features Dr. Joon S. Lee, President of UPMC Physician Services & Executive Vice President at UPMC. Here, he discusses his background, his experience on both the payer & provider sides of healthcare & how that perspective helps in his current role, opportunities and headwinds he's keeping his eye on, and more.

This episode features Dr. Joon S. Lee, President of UPMC Physician Services & Executive Vice President at UPMC. Here, he discusses his background, his experience on both the payer & provider sides of healthcare & how that perspective helps in his current role, opportunities and headwinds he's keeping his eye on, and more.

Cliff A. Megerian, MD, is Chief Executive Officer of University Hospitals (UH), a comprehensive health system with annual revenues of $5.3 billion, 21 hospitals (including 5 joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices located throughout 16 counties. He assumed this position in February 2021 and joined UH in 2002. He is also the Jane and Henry Meyer Chief Executive Officer Distinguished Chair.In December 2019, Dr. Megerian was appointed the system's President, where he led the organization through an unprecedented pandemic. Prior to that, he served as President, University Hospitals Physician Network, Physician Services and System Institutes. In these positions, he was charged with managing the clinical integration strategies, policies and practice guidelines for more than 2,500 UH employed physicians as well as the operations and infrastructure for UH system institutes. These clinical care institutes bring highly trained subspecialists together from multiple disciplines to collaborate on the best treatment for patients – promoting uniform, standard care protocols and the sharing of best practices.Additionally, he raised physician productivity to its highest level and significantly increased physician engagement and research funding. UH's physician network includes the full-time academic medical practice at UH Cleveland Medical Center and UH's community-based, multi-specialty physician network throughout Northeast Ohio.Dr. Megerian is also a Professor in the Department of Otolaryngology, Head and Neck Surgery at Case Western Reserve University (CWRU) School of Medicine, where he was Chair from 2012 – 2018 and held the Julius McCall Professorship at CWRU, as well as the Richard and Patricia Pogue endowed Chair in Auditory Surgery and Hearing Sciences at UH. He also serves as an Adjunct Professor of Surgery at Northeast Ohio Medical University.Prior to UH, he served on the physician staffs of the Louis Stokes Cleveland Veteran Affairs Medical Center and MetroHealth System Medical Center. At the University of Massachusetts Medical Center, Dr. Megerian was the Director of Otology and Neurotology, as well as the Director of Residency Training, the Medical Director, Cochlear Implantation Program, and the Co-Director, Center for Skull Base Diseases. He also served on the medical staff of Massachusetts Eye and Ear Infirmary and Boston Medical Center.Dr. Megerian's clinical career has been devoted to the management of hearing loss, chronic ear disease, cholesteatoma, otosclerosis, vertigo, and other otology and neurotology issues. As a surgeon, Dr. Megerian co-founded UH's Cochlear implant program and he and his team have performed over 1,500 cochlear implant surgeries, making it one of the largest programs in the country.He is also an expert in the diagnosis and treatment of acoustic neuroma. He has published over 130 peer-reviewed manuscripts and abstracts and has served as visiting professor at numerous medical schools and institutions throughout the world.His research interests in the pathogenesis of Meniere's disease have been funded by a number of agencies including the NIH and DRF. He previously served as a consultant to the FDA in the regulation of Ear, Nose and Throat Devices. He is co-author of a textbook in its second publishing, “Surgery of the Cerebellopontine Angle.”Dr. Megerian is a graduate of the University of Michigan Medical School and completed a residency in otolaryngology-head and neck surgery at University Hospitals of Cleveland and CWRU. He completed a research and clinical fellowship in otology and neurotology at Harvard Medical School, Massachusetts Eye and Ear Infirmary. He also completed a certificate program in healthcare management at Weatherhead School of Business at CWRU.Dr. Megerian serves on the American Hospital Association's Health Systems Committee. In addition, he serves on the boards of the Ohio Hospital Association, the Ohio Business Roundtable and the Greater Cleveland Partnership. He is also Chair of the Cleveland Innovation District/Jobs Ohio Consortium.In 2022, Becker's Healthcare named Dr. Megerian one of 113 Great Leaders in U.S. Healthcare and one of 7 Highly Successful Health System CEO-CFO Duos. Ohio Business Magazine appointed him to the Ohio 500, recognizing the most powerful and influential leaders who are working to make Ohio great. Crain's Cleveland Business named Dr. Megerian to the Power 150 – a list of executives leading some of Northeast Ohio's most influential organizations who are in a position to move the region forward.As CEO of University Hospitals, Dr. Megerian also led the system to attain the 2022 AHA Quest for Quality Prize – the industry's most prestigious honor recognizing its member organizations for their commitment to quality. Dr. Megerian and his wife Lynne Sheffler Megerian, MD, reside in Shaker Heights. They have three adult children.Visit University Hospitals: https://www.uhhospitals.org/

This episode features Dr. Venkat Prasad, Chief Medical Officer, Population Health and Physician Services Lee Health and Lee Physicians Group. Here, he discusses the impacts of Hurricane Ian on health systems in Florida, the importance of getting back to basics & keeping morale up in emergencies, and more.

With Guests Chuck Warbington, City of Lawrenceville City Manager and Jay Dennard, Chief Operating Officer, Northside Hospital Duluth - Vice President of Physician Services, Northside Gwinnett System

Dan Diaz joins us from Gilroy, CA where he works as the Vice President of Network Development & Physician Services for Golden State Dermatology. Dan took the unconventional route to corporate America, starting as an entrepreneur and finding his way into some of the largest healthcare corporations around. Learn about how he used his experiences working at a golf course to kickstart a career in networking and communication. About Pete Maki and Alex Gallup, Hosts of Kick, Push, Pivot. Pete is a former Fortune 500 strategy consultant who is an expert at data analysis, solving organizational problems and helping put systems in place for organizations ranging from the Department of Defense to startups like SpinGlobal and LeadTech. Alex is an immersive design and customer experience expert who has created one-of-a-kind experiences for the Rolling Stones, Range Rover, Oculus and other unique brands. Based in the San Francisco Bay Area in California, Alex and Pete help organizations by providing strategies and unique services that help entrepreneurs in the health, technology, and nonprofit space grow.

Join Sandy Toole, Director of Clinical Services, Life Plan, as she discusses Phase 3 ROP changes in Physician Services and Nursing Services with Jennifer Williams-Lamb, ANCC Accredited Provider Program Director and Mock Surveyor.

ONCE UPON A GENE - EPISODE 145 Ensuring that the Patient and Caregiver Voice are Part of Clinical Trial Design and Engagement - Bridging the Gap with Industry with Shazia Ahmad Shazia Ahmad is the Senior Director and Head of Patient and Physician Services at UBC. She earned a BS in physiology and neurobiology from the University of Maryland and has over 20 years of experience in the therapeutic development industry.  EPISODE HIGHLIGHTS Can you talk about your work designing clinical trials? I started my career at the NIH as a Research Coordinator and that's where my work in rare diseases and infectious disease started. I worked closely with patients, parents, caregivers, and care partners. At UBC I've been involved in heading up the patient services division which handles patient advocacy and stakeholder engagement. What invigorates my passion for the rare disease space is my own personal journey. I have a daughter with Kawasaki disease (KD). Because we received a diagnosis in a timely way before going into phase two of KD, we were able to get treatment for her to recover completely. It left a mark on me in my career moving forward to focus on integrating advocacy and understanding the patient journey, and the impact on the families in any program that I would support in healthcare moving forward.  Why should families seek out clinical trials? I think it's so important for families to understand the impact that their participation could make in participating in clinical trials because it's hope and a possible treatment. But most importantly, it's helping the overall patient community for that particular diagnosis, which is huge and it's critical.  What transformational changes are you seeing around designing trials and gathering a more diverse population?  As I work on clinical trials, I'm seeing more advocacy organizations partnering with the industry and making an impact early on. I'm also seeing a lot of the new technologies coming out for improving diagnosis, creating more communication, education and awareness about rare diseases in general, not just clinical trials. There's a lot of good collaboration going on within patient communities.  What are the gaps with industry right now and how do we bridge that with advocacy?  Industry is starting to do a better job in understanding the journey and bringing that into design and implementation. What often happens is they complete the clinical trial and sometimes that awareness and continuous conversation with that patient community is not ongoing. We need more community building within industry to keep those communities engaged and there are gaps there. We also need more sponsors to work together. There's so much that we could do if we really conquer some of these rare diseases together and come together as a community to create a bridge where we can learn from each other.  LINKS & RESOURCES MENTIONED Global Genes Patient Advocacy Summit https://globalgenes.org/event/rare-patient-advocacy-summit/ UBC https://ubc.com/ Shazia Ahmad - Linkedin https://www.linkedin.com/in/shaziakahmad TUNE INTO THE ONCE UPON A GENE PODCAST Spotify https://open.spotify.com/show/5Htr9lt5vXGG3ac6enxLQ7 Apple Podcasts https://podcasts.apple.com/us/podcast/once-upon-a-gene/id1485249347 Stitcher https://www.stitcher.com/podcast/once-upon-a-gene Overcast https://overcast.fm/itunes1485249347/once-upon-a-gene CONNECT WITH EFFIE PARKS Website https://effieparks.com/ Twitter https://twitter.com/OnceUponAGene Instagram https://www.instagram.com/onceuponagene.podcast/?hl=en Built Ford Tough Facebook Group https://www.facebook.com/groups/1877643259173346/ Once Upon a Gene TV https://www.thedisordercollection.com/

This episode features Dr. Venkat Prasad, Chief Medical Officer of Population Health and Physician Services Lee Health and Lee Physicians Group. Here, he shares his experience and the differences in practicing medicine across 3 continents. He also expands on access to care, preventative care, and more.

Diverse representation in clinical trials is critical in achieving greater equity and better healthcare outcomes. In this episode, DLA Piper's Kirsten Axelsen and Sarah Schick are joined by Shazia Ahmad, Senior Director and Head of Patient and Physician Services at UBC, to discuss the importance of regulatory incentives to drive racial and ethnic diversity in clinical trials. See omnystudio.com/listener for privacy information.

This episode is for revenue cycle leaders, operational leaders and those looking for ways to innovatively approach denial management and operational challenges. In this episode we talk to Lamont Louis, Chief Operating Officer for Physician Services for Einstein Physicians at Jefferson Medical Group in Philadelphia, PA. Mr. Louis talks about identifying financial variances, using the FORM approach to team success, and how to identify critical KPIs from an operational perspective.What you'll get out of this episode: Why does prioritizing a proactive KPI approach matter? What is the “Financial & Operational Review Meeting” (FORM) and why does it work? What trends operationally, and for staffing, are being seen right now? How do organizations operationalize KPI data? Quotables“When I arrived 40 years ago, the only metrics I saw were patient visits, and dollar signs. ” “If we are two years in, and we are still at a loss, then we need to change that dynamic.”“Don't be afraid to say, this is not acceptable and we need to be better. It comes with the responsibility of always pushing yourself and your teams to be better”Recommended Resources“Proactive to Reactive” by Lamont Louis, MGMA Article https://lnkd.in/e4XJzUpGJoin the ConversationWe want to hear from our RevDivers! Tell us what topics and people you'd like us to cover in future episodes:- Website - Facebook - LinkedIn - Twitter - YouTubeFollow our hosts on LinkedIn:Taya https://www.linkedin.com/in/tayamoheiser/ Kem https://www.linkedin.com/in/kem-tolliver-bs-cmpe-cpc-cmom-1225b115/ Sponsored by: ABILITY Network

In this episode, John Riggi, AHA Senior Advisor for Cybersecurity and Risk talks to leaders of two AHA member hospitals who were victims of major ransomware attacks in the Fall of 2020. Adrienne Chase, Corporate Compliance and Risk Officer and Mandy Shelast, Vice President, Physician Services & Clinical Networks join us from Dickinson County Healthcare System in Iron Mountain, Michigan. John Gaede, Director of Information Services and Ronald Woita, Chief Nursing Officer & Vice President of Patient Care Services join us from Sky Lakes Medical Center, in Klamath Falls, Oregon. John Riggi previously interviewed them about lessons learned and best practices during the attack which they are willing to share on today's podcast. Now here's John to give the proper introductions.

Terry Joins Sean to discuss the Office of Inspector General (OIG) Work Plan! As the new year approaches you need to be prepared to conduct internal audits and the best thing to do is create an audit elements guide and set yourself up for success: Topics of Discussion: 1. Breakdown of the OIG Work Plan 2. Audits of Emergency Room Physician Evaluation and Management Services 3. Audits of Autoimmune Disorder drugs for self-injection and/or infusion 4. Urine Drug Testing (UDT) for SUD's 5. Place of Service for Physician Services when Beneficiary is Inpatient (Part A) This episode is jam packed with critical information and analysis to ensure you remain at the top of your compliance game!!!

Shazia Ahmad, Senior Director, Head of Patient & Physician Services at UBC, earned a B.S. in physiology and neurobiology from the University of Maryland and has 20+ years of experience in the therapeutic development industry. Shazia is a seasoned thought leader in the rare disease space with a passion for ensuring the patient journey and diagnostic experience is implemented in every program she develops. Shazia has also served as a study coordinator at the National Institutes of Health (NIH). While at the NIH, Shazia coordinated intramural clinical trials across the various institutes, including the National Institute of Allergy and Infectious Diseases (NIAID), National Institute of Neurological Disorders and Stroke (NINDS) and the National Cancer Institute (NCI). Shazia is a thought-leader in patient advocacy, with a desire to improve healthcare and integrate successful solutions that bring optimal access and diversity to clinical trials. Shazia serves as a Board Advisor on the HPV Alliance, a non-profit organization that helps to advance the prevention of HPV-related cancers through education, advocacy and research. Her passion for the diverse people of the rare disease community continues to drive her work though the implementation of patient advocacy initiatives. Connect with her on LinkedIn: https://www.linkedin.com/in/shaziakahmad/ Follow her on Twitter at: @ShaziaKAhmad

Some 100,000 individuals in America alone are dealing with sickle cell. Daniel speaks with Joel Helle, Vice President of Physician Services for CVS Health, about how to change the often one-size-fits-all approach to this painful disease — to care that is not only more continuous, but personalized, and proactive.

483.30 --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/susan-leatham/support

Melissa speaks with Joel Helle, Vice President of Physician Services about the feasibility of reaching the CDC's goal of decreasing HIV infections 90% by 2030. She speaks to Marco Benjamin, National Liaison, HIV/Sexual Health at CVS Health, and Jen Laws, a CDC HIV Ambassador and public health policy consultant, who are both HIV positive and working from the ground up to end the HIV epidemic, now 40 years on.

Rhonda Medows, M.D. CEO, Ayin Health Solutions an Expert on - How Tools Help Employees Stay Healthy in the Workplace Welcome Rhonda?The COVID-19 pandemic has forever changed the landscape of health and safety in America.  Limited testing capability, extreme infection rates, and an ill-equipped workforce have created major hurdles to our way of life and economic prosperity.  As we begin to re-enter the workforce, health status will continue to be an ongoing and daily concern for both employees and employers. Testing for both the presence of antibodies to SARS-CoV-2, the virus that causes COVID-19 disease, and for active COVID-19 infection among employees is essential, as well as health screening, symptom assessment, monitoring, and health care coordination for employers seeking to safely reengage staff returning to the workplace.  MORE ABOUT DR. RHONDA MEDOWS: Dr. Rhonda Medows is the Chief Executive Officer of Ayin Health Solutions (Ayin), an enterprise population health management company.  Under her leadership, Ayin provides technology solutions and services to organizations that are shifting focus from costly in-patient care to cost-efficient, compassionate ambulatory care, and digital engagement.  She also serves as the President of Population Health at Providence St. Joseph Health (PSJH), where she oversees Health Plan, Value-Based Care, Payer & Strategy Contracting, Physician Services, Care Management, Population Health Informatics, and the affiliated Pacific Medical Group.  Prior to joining PSJH, she was an Executive Vice President and Chief Medical Officer at UnitedHealth, where she led improvement initiatives to enhance clinical quality and operational excellence.  In the public sector, Dr. Medows served as commissioner for the Georgia Health Department of Community Health, secretary of the Florida Agency for Health Care Administration, and Chief Medical Officer for the Centers for Medicare & Medicaid Services Southeast Region.  Dr. Medows holds a bachelor's degree from Cornell University, earned her medical degree from Morehouse School of Medicine, and practiced medicine at Mayo Clinic. 

Rhonda Medows, M.D. CEO, Ayin Health Solutions an Expert on - How Tools Help Employees Stay Healthy in the Workplace Welcome Rhonda?The COVID-19 pandemic has forever changed the landscape of health and safety in America.  Limited testing capability, extreme infection rates, and an ill-equipped workforce have created major hurdles to our way of life and economic prosperity.  As we begin to re-enter the workforce, health status will continue to be an ongoing and daily concern for both employees and employers. Testing for both the presence of antibodies to SARS-CoV-2, the virus that causes COVID-19 disease, and for active COVID-19 infection among employees is essential, as well as health screening, symptom assessment, monitoring, and health care coordination for employers seeking to safely reengage staff returning to the workplace.  MORE ABOUT DR. RHONDA MEDOWS: Dr. Rhonda Medows is the Chief Executive Officer of Ayin Health Solutions (Ayin), an enterprise population health management company.  Under her leadership, Ayin provides technology solutions and services to organizations that are shifting focus from costly in-patient care to cost-efficient, compassionate ambulatory care, and digital engagement.  She also serves as the President of Population Health at Providence St. Joseph Health (PSJH), where she oversees Health Plan, Value-Based Care, Payer & Strategy Contracting, Physician Services, Care Management, Population Health Informatics, and the affiliated Pacific Medical Group.  Prior to joining PSJH, she was an Executive Vice President and Chief Medical Officer at UnitedHealth, where she led improvement initiatives to enhance clinical quality and operational excellence.  In the public sector, Dr. Medows served as commissioner for the Georgia Health Department of Community Health, secretary of the Florida Agency for Health Care Administration, and Chief Medical Officer for the Centers for Medicare & Medicaid Services Southeast Region.  Dr. Medows holds a bachelor's degree from Cornell University, earned her medical degree from Morehouse School of Medicine, and practiced medicine at Mayo Clinic. 

Understanding the patient journey is an important part of clinical trial development. Hi, I'm Tom Rhoads, CEO of Spencer Health Solutions. On today's podcast, we welcome Shazia Ahmad, Senior Director of Patient and Physician Services at UBC. She is a thought leader in the space of patient communities and supporting the patient throughout the clinical trial process. I hope you enjoy this conversation on People Always, Patient Sometimes.   Janet Kennedy: (00:31) Hi I'm Janet Kennedy and I am your host for People Always, Patient Sometimes, a production of Spencer Health Solutions. I am really looking forward to a conversation today with thought-leader Shazia Ahmad. She is the Senior Director of Patient and Physician Services at UBC. Welcome to People Always, Patient Sometimes, Shazia!   Shazia Ahmad: (00:52) Thank you Janet! Thanks so much for having me today.   Janet Kennedy: (00:54) I've been trying to track you down for a conversation for actually a number of years, and I'm so glad I finally captured you today.   Shazia Ahmad: (01:03) Yes, absolutely! So excited to be on.   Janet Kennedy: (01:06) Well, I want to be talking to you a lot about the work that you do specifically as a director of patient and physician services; but first I think we need to set the stage. Can you tell me a little bit about UBC?   Shazia Ahmad: (01:18) UBC was founded in 2003 by industry experts with a passion for innovation and a commitment to working with pharmaceutical and biotech organizations in proving the safety, efficacy, and value of pharmaceutical medicine products. UBC is a leading provider of pharmaceutical support services, and we partner with life science companies to make medicine and medical products safer and more accessible.   Janet Kennedy: (01:46) Now, would you consider U B C to be a C R O?   Shazia Ahmad: (01:51) I would say we're CRO, but we really are proud to kind of stand out as a service provider, I would say.   Janet Kennedy: (01:59) Okay. Well tell me a little bit about what that means to be directing patient and physician services.   Shazia Ahmad: (02:05) At UBC, I have the honor of leading a team called patient and physician services. And what that is, is we're involved in supporting biotech and pharmaceutical sponsors in different services around patient recruitment, engagement, compliance, retention. We offer different services around making sure that we engage patients early on in research to ensure that the sponsor captures everything they need to, to really understand the patient journey and the development of whether it's the protocol design, developing the right strategies for recruitment retention. We're also able to integrate capabilities and services around awareness campaigns, where we use social media, digital outreach, and traditional advertising. A lot of programs that we do work on now at UBC involve the rare disease space. And I think Janet, that's where you and I really connected most over the last few years; a lot of the rare disease work that I lead. So we're able to also integrate different capabilities to really work with patient advocacy groups and really involve them early on in the launch of our programs to ensure that we're not just getting the patient voice by making sure that we work with the patient advocacy group as a partner, and really we work as a bridge to the sponsor with the patient advocacy group to ensure that we have the right strategies in place to support recruitment and retention for our program.   Janet Kennedy: (03:41) So are you actually bringing in these advocacy groups so early that they're participating in evaluating or contributing to the protocol design?   Shazia Ahmad: (03:49) Exactly. Exactly.   Janet Kennedy: (03:51) Well, that's kind of exciting. I'm curious - what sort of feedback have you seen coming from these groups that actually made the sponsors rethink how they had written a protocol?   Shazia Ahmad: (04:03) It's been interesting because there's been cases where we're able to learn something. And this could be in a rare disease indication where something was not thought about before, on what mattered to the patient, even the caregiver or care partner around different end points that were not considered. For example, they've not thought about maybe walking up the stairs would be something important to think about in the protocol design or certain visits to come to the study site and learning those things early on have really helped us integrate solutions to really make it easy for the patient caregiver care partner to participate in the study. And also we're able to integrate the solutions that really make sense for that protocol. For example, we have a clinical trial nursing service offering that we provide to different sponsors, where it makes sense to integrate home nursing for a clinical trial. The other thing that we're starting to do now based on our learnings, working with advocacy groups is integrate more decentralized solutions for clinical trials, which really has been going on a lot pre pandemic. But I think the pandemic has now really invigorated that even more and making sure that we can really bring in innovative solutions.   Janet Kennedy: (05:25) Certainly if you're dealing with a rare disease community that probably has multiple comorbidities - maybe a suppressed immune system - they're definitely gonna want to stay at home. So I'm very curious about the decentralized part. Are you finding that what you ended up developing was just more opportunities to gather data from the home, or were you working around fewer visits to a clinical office, but you tried to get more done at the time you were there? How that actually impact the work that you did in 2020?   Shazia Ahmad: (06:00) Actually it's a combination of all those things where we've been able to do more home visits and be able to really capture real world evidence and really real end points that couldn't be captured before; even things in between visits. So that's been very valuable, especially with the home nursing. And then also with the decentralized trials. One avenue we're actually looking to go to now is we've often had challenges in getting referrals from referring providers to really open up the pool of participants in areas where they want to participate, but are unable to, because they're not near a study active study site. So that's another way that we're able to connect participants patients to trials in their communities and really going to where patients are at.   Janet Kennedy: (06:53) Well, that's interesting. So in other words, in the past, we tended to have our principal investigators in larger metropolitan areas near maybe hospital systems with robust research, but the patients aren't necessarily there. They could be out in the boondocks somewhere. And what you're saying is now with this emphasis on decentralized solutions, you've been able to incorporate more patients - maybe even a broader range of patients from a diversity perspective - because these solutions made that possible.   Shazia Ahmad: (07:26) Exactly, Exactly.   Janet Kennedy: (07:29) So when you talk a little bit about real-world evidence and real-world outcomes, what kind of information are you gathering?   Shazia Ahmad: (07:35) We're looking at, and this could be any therapeutic area, but specifically in the rare disease space, we look at different - and this is more a question, I think, clinical operations, we work with the clin-ops team and developing the outcomes that matter - but what we do is we work with the patient advocacy groups to really hone in on a protocol and make sure the questions that are being asked, whether it's the patient reported outcomes, those things are really elements that matter to the patient. And it could be just the normal six minute walk tests. That's part of usually a pulmonary hypertension study or whether a cystic fibrosis patient had to take a day off from school. So it could be any of those things.   Janet Kennedy: (08:17) Shazia, what kind of key trends are you seeing in the industry regarding patient engagement in clinical trials and in healthcare work?   Shazia Ahmad: (08:27) That's a really good question, and something I'm really excited about. We're starting to see the need and the importance of integrating virtual patient communities. Something I'm really proud of that we've been able to actually start at UBC many years ago with a partner sponsor where we've developed patient communities, where patients can be part of a clinical trial and be engaged in part of a community. And they really, they feel then that they're really being, not just a contributor to the research, but then it's like a community building where they can be brought back or given information, not just about the research they participated in, but they can be informed on other trials that go on and they may be interested to participate in, in the future. So that's something I'm really excited about. I think there's more and more sponsors wanting to do that. And the other thing is the importance of giving back to the participants and making sure that they know what they contributed to participants often many, many years ago, did not receive information about the clinical trial they participated in, but now more and more sponsors are seeing the importance of needing to do that by giving back to participants, by providing lay summaries and a lay summary is really just summarizes the clinical trials, the results in a very patient friendly format.   Janet Kennedy: (09:58) Recently, there were two different Huntington's disease studies that did not come to fruition and announced in the same week, which was, I think very, very disappointing for the HD community. And that I think proves the point that not all research is going to work. But you have to acknowledge the contribution that patients have given and support them, even when things don't work out; help them understand why and explain what was it about the research that didn't allow it to move forward.   (10:29) Exactly.   Janet Kennedy: (10:29) So tell me a little bit about social media and leveraging online communities. How does that take place?   Shazia Ahmad: (10:37) We are able to do this all in-house and we're able to leverage social media, different avenues like Facebook, Twitter, different platforms to really engage potential participants for clinical trial, but also to create education and awareness about a particular disease or indication. Because the touch points are so different, we want to make sure that we are working in a way, not just to recruit patients, but a lot of our campaigns are around education and awareness as well. And we're able to do that by identifying even potential participants, leading them to a pre-screening depending on the program. And as a result, we're able to send qualified participants to a study site, but a lot of the rare disease programs what's really important is leveraging those strategies with patient advocacy organizations. And we do that by working together to create that information.   Janet Kennedy: (11:35) Now I know from experience in managing social media platforms and particularly closed groups, that's a lot of work that takes a lot of information, a lot of moderation. I'm curious when you are working, are you working as a member of an existing community? Or are you actually hosting the organization or the social media group yourselves?   Shazia Ahmad: (12:00) We're hosting them ourselves, but we have to work very carefully and we have to leverage guidelines that are in place with the sponsor and ensure that everything is in accordance of all guidelines with their medical legal, and then we have to follow the IRB.   Janet Kennedy: (12:18) That's Something that takes a long-term commitment. You can't just throw up a group for six months and then be done with it. This is really a very strategic role that needs a lot of support over time.   Shazia Ahmad: (12:30) Exactly. And the importance is making sure that we get the buy-in from the patient advocacy group, because a lot of the education awareness really, we wouldn't be able to get so far without having that collaboration in place. So we work hand in hand with the patient advocacy group in a lot of cases, the sponsors already have a lot of relationships already in place. So a lot of it is done in a very much collaborative manner, so that we're all working together.   Janet Kennedy: (12:59) You've been in the industry for a few decades. So we won't do an age test here, but you've been around the block a little bit. I am curious that, gee, at least a decade ago, pharma was talking about going beyond the pill. And I think slowly coming to acknowledge that there's a bigger role that they need to play in engaging and supporting patients. So just broadly speaking, I'd be curious about your thoughts on the evolution of the pharma patient role over time and where do you think we're going?   Shazia Ahmad: (13:34) Yeah, I think, and I'll kind of answer that question backwards because it's just so exciting. I feel like pharma is going in a way where every single patient that walks into a clinic will have the opportunity to be able to consider a clinical trial. And that's pretty amazing because 10, 15 years ago, that would not even be possible to think about because of not just different geographic locations and other challenges and barriers, but I really feel that every patient that walks into a door will be offered a clinical trial to participate in. And there's been so much invigoration of technologies coming forth now to allow for that, which is really exciting, especially with the decentralized approach to clinical trials. But that's the most exciting thing that I see. But because I started my career early on as a research coordinator at the National Institutes of Health, I spent about five years early in my career at the NIH cross Naiad. Yes, I worked under Dr. Fauci! Really better than that!   Janet Kennedy: (14:41) Yay!   Shazia Ahmad: (14:43) And across different institutes, including the NINDS, but really exciting is to see with the recent pandemic, even more of an awareness amongst the public community, to what clinical trials can bring and do for the communities to amazing. And I think because of that, we'll see more, more interest and just more urgency to help drive progress for all diseases.   Janet Kennedy: (15:13) Absolutely. I have never heard so many people in my Facebook group, in my Twitter group going, "Hey, I got to be in a clinical trial for a vaccine!" Anything that got them a teeny bit closer to being able to experience a vaccine, even if there was a, whatever, the percent - 50, 50% chance - that they weren't getting it; very, very interesting. Plus in this particular instance, people got savvy really fast. "I'm in a clinical trial, and now I'm going to go get a quick test to see if I got anything." And they had to really rethink how they were working with patients in that regard, because you can only be so blinded when I can go to a local drug store and get my antibody test.   Shazia Ahmad: (15:53) Right. Exactly.   Janet Kennedy: (15:55) Well, it's horrible, what happened and is happening as a result of COVID. But unfortunately, when you look back at the history of medicine, it is usually something like a pandemic or a world war that has advanced quickly medical changes and medical innovation. And so as horrible as this has been, and we don't want to minimize it in any way, it has shown a light on a very important aspect of healthcare, and that is early stage medical development, and really brought it front and center to a lot of people who would never have thought about it one way or the other. I think the other thing that's interesting is it has also focused on the rare disease community very early on when we were talking about the need for masks may not have been to protect you, it's to protect people from you, and particularly those that were immunocompromised. I think that's a word that a lot of people had never heard of. And I believe it has raised awareness that there are a lot of people who've been impacted and are impacted by rare disease.   Shazia Ahmad: (17:04) Absolutely, absolutely. And I think what really, what the other lesson learned from there is if we continue to work as hard as we did for the amazing vaccines that were created for COVID-19, we can make even more greater progress for the rare diseases or any other disease.   Janet Kennedy: (17:24) It is going to be a curious conversation that we'll have, is this vaccine was turned around in a year - under a year. I mean, that's amazing, that's unheard of! Some of the rare disease community have been waiting decades for something to happen. Now, again, money is the root of a lot of the issue and that obviously there was a massive global incentive to really support development of a vaccine for coronavirus. However, the process I hope is going to raise that awareness and that look at the difference. For instance, the ALS community faced when you had this viral ice bucket challenge go out, they raised a significant amount of money and they were able to make some significant impact on the study of the Lou Gehrig's disease.   Shazia Ahmad: (18:13) Exactly. Amazing!   Janet Kennedy: (18:15) Well fingers crossed that we will definitely see some good come out of this horrible situation with Corona virus. One of your special expertise is ensuring that the patient journey and the pathway to diagnosis is understood in every program that you implement at UBC. I don't know what that means. Can you explain that?   Shazia Ahmad: (18:37) Absolutely. This is an area I'm extremely passionate about and really something that I like to always take the team to think about early on looking at the disease, from diagnosis to really mapping out the whole patient journey. Because rare diseases often take many years to be diagnosed, it's really important that we look at every indication, look at the different care patterns, which doctors the patient is going to for that particular indication, and then also looking at the involvement of the caregiver/care partner. It's just really important for us to do that, to really develop the right strategies and solutions, to support a specific protocol with a sponsor. And then also take it a step further. It helps us to really develop the right engagement tools for our program. We develop all full house materials to help recruit, retain patients. And we want to make sure the materials we developed to support a participant during the clinical trial also resonate with that patient journey.   Janet Kennedy: (19:49) I'm in marketing, so this is something I can relate to is developing communications materials. And we are changing. Our younger generations - they're all about video and they're not going to want to read a brochure. So are you actually looking at producing materials in all different formats so that whoever, whatever age somebody is, they can find the way that they can relate to?   Shazia Ahmad: (20:12) Absolutely. So we develop video, we do video services where we are able to develop educational videos to not just identify patients or create an education about a particular study or registry, but we also develop videos to really help understand the protocol. And the informed consent process, for example, is really cumbersome and hard to understand. So a lot of our tools, we engage digital technologies like videos and other technologies to really, once the patient's even enrolled. For the younger patients, we've used gamification to keep patients retained during a clinical trial. So a lot, a lot of those things really, really important.   Janet Kennedy: (20:57) Okay. And I know a little bit more about the gamification, because I think that's very cool and I've definitely followed that in other industries, not so much in healthcare. So how would that apply?   Shazia Ahmad: (21:11) Basically, depending on the number of visits for a particular protocol, once the visits completed or prior to a visit there's questions. And this could be for example, on a pediatric program where we could incorporate gamification technologies on completing a particular questionnaire - some tokens are sent through the platform, and then at the end of the study, or during the study, depending on how we have it set up, the participant can redeem a certain gift card, or there could be some kind of value added to something where that could be provided as a donation in their name to a particular cause or organization.   Janet Kennedy: (21:52) I think that is cool! I really like that idea, and definitely want to see an image or a video of what that looks like. So hopefully it will be something we can link into the show notes when this is done. You are going to be speaking, coming up at DIA, what sort of things are you going to be talking about?   Shazia Ahmad: (22:08) Yeah, So I'm really excited. We are looking into speaking on how we have developed patient communities and that platform, and the importance of patient community building for particular sponsor.   Janet Kennedy: (22:24) That's going to be good. I am so fascinated with the work of patient communities and the fact that they now are starting to have a very strong role in drug development. That is just one of the best innovations is the recognition of the patient advocate as an individual or as a group.   Shazia Ahmad: (22:41) Yeah, very excited about that. Thank you.   Janet Kennedy: (22:45) Well, Shazia, I am fascinated with your work and I very much appreciate your presence in social media because I've been able to follow you and learn a lot of things about what you are up to and your thought leadership in the space is very appreciated. And I thank you.   Shazia Ahmad: (23:01) Thank you so much. Thanks for having me on today. Really appreciate.   Janet Kennedy: (23:05) It was our pleasure. And thank you for downloading this episode of the People Always, Patient Sometimes podcast. If you enjoyed our conversation, a review and a rating on iTunes will help us find more listeners. This podcast is a production of Spencer Health Solutions.

Gravity Healthcare Hacks, COO, Melissa Brown, is joined by Mary Alexander, Registered Nurse and Regional Manager for Sound Physicians' Telemedicine. In this episode Mary will bring a unique perspective sharing her journey with Sound, and the impact she has had in  healthcare.LinkedIn Mary Alexander, MSNEmail: maalexander@soundphysiciansSOUND Physicians Sound Physicians tackles the challenges of the fragmented U.S. healthcare system.

Lee Health's Chief Medical Officer of Population and Physician Services, Dr. Venkat Prasad, joins our host, Cathy Murtagh-Schaffer to discuss leadership in the face of adversity. Click here for a transcript of this episode!

Join in as Lee Health's Chief Officer of Population Health and Physician Services, Kristine Fay, speaks about her journey to the C Suite and her advice for women seeking leadership positions. Click here for a transcript of this episode!

Dr Mark Meeker, Vice President of Physician Services at OSF Healthcare, joined WKEI on Tuned In to talk about a new COVID-19 treatment called BAM. BAM is the first FDA approved treatment for COVID-19 and it is now being administered to certain specific COVID-19 patients at particular OSF Healthcare locations in Illinois. The treatment is aimed at high risk patients, those with underlying conditions or ages that put them more at risk than average patients. We talked to Dr Mark Meeker about BAM and about the COVID-19 Pfizer vaccine that is set to start to be administered to healthcare workers at OSF on Tuesday.

This episode of the Palm Beach Podcast features Dr. Edith M. Spencer-Morales MD, the NICU Medical Director at Wellington Regional, Envision Physician Services. Recorded live at the Media Zone podcast studio in Palm Beach County, Florida. https://www.instagram.com/michym2000/ https://www.wellingtonregional.com/ The Palm Beach Podcast features local businesses, athletes, and influencers making a positive impact in our community. The Palm Beach Podcast is sponsored by: Palm Beach Coffee Roasters https://pumphousecoffeeroasters.com/ https://www.instagram.com/pumphousecoffeeroasters/ Hopportunities - Self Serve Modern Beer Hall http://findyourhoppyplace.com/ https://www.instagram.com/hopportunitiesfl Lotus Travel Company - Retreats & Tours in Palm Beach https://lotustravelcompany.com/ https://www.instagram.com/lotustravelcompany/ The podcast is hosted by best friends Dr. James Spencer and Mike Jones. James is a sports chiropractor and athletic trainer -- Mike is a photographer and art director. The two co-founded Media Zone with friend Anthony D'Alessio, and opened their first rental podcast studio in Palm Beach County in the summer of 2019. https://mediazonestudios.com https://thepalmbeachpodcast.com Music: Le Jazz Café - Flero: https://soundcloud.com/flero_officialRoads - LiQWYD: https://soundcloud.com/liqwyd Social: https://www.instagram.com/mediazone

This episode features Michael Cuffe, President of HCA Physician Services Group at HCA Healthcare. Here, he discusses how his background has helped him in his current role, changes seen in the industry in the last few years, and more.

The institutional special needs plan model was one of the hottest topics of conversation in the skilled nursing world – of course, prior to the COVID-19 pandemic. But for PruittHealth, its role as a Medicare Advantage provider gave it a unique position in its role as a skilled nursing provider, according to the operator's new corporate medical officer, Dr. Rayvelle Stallings. She believes that offering the I-SNP allows PruittHealth to ensure continuity of care in a way that helps navigate the new reality of the pandemic – while keeping residents and employees safe. Listen to this episode to learn: -Why the institutional needs plan model positions PruittHealth to provide the fullest continuity of care for its patients. -The promises and pitfalls of greater telehealth use, and why it's here to stay. -How infection control is shaping the new normal for PruittHealth's SNFs.

Shane Brown, Vice President Physician Services

Emily Brower is the Senior Vice President of Clinical Integration and Physician Services at Trinity Health in Michigan, a health system that includes both accountable care organizations and hospitals. In this week's episode of the ACO Show, she spoke with Joe and Josh about how clinically integrated networks can enter into ACO contracts and engage in preventive health initiatives, and how a hospital-based system balances its commitment to reducing health care costs and maintaining a sustainable business model. 

Quincy Young, Sr. Director, Physician Services at Cross Country Locums is interviewed in this episode. Follow Adam on Instagram at Ask Adam Torres for up to date information on book releases and tour schedule. Apply to be interviewed by Adam on our podcast: https://www.moneymatterstoptips.com/podcastguest --- Support this podcast: https://anchor.fm/moneymatters/support

In this episode of the MGMA Insights podcast, we’re joined by Bob Bush, Vice President of Business Development & Physician Services at the University of Kansas Health System St. Francis Campus. Just over a year removed from helping Panama City’s Bay Medical Sacred Heart through the devastation of Hurricane Michael, Bush is well-versed in disaster management. He sat down with podcast host Daniel Williams during MGMA’s 2019 Annual Conference in New Orleans to share his insights on preparing and executing a disaster plan. Don’t quite have time to listen to the entire episode? No worries. We’ve compiled a handful of highlights from Bush’s interview for your convenience: • (3:38) “A disaster could be a snowstorm. It could be a rain. It could be a tornado. It could be a hurricane. Could be earthquakes. But it also could be something more like all of a sudden you lose connectivity to your hard drive, so you lose all your patient charts or you have a fire or there’s a flood … so, disasters, it could be a lot of different things for a lot of different situations. But the thing that you have to continue to look at is what can you do to be preparing for those things and how do you minimize the impact on your practice when those disasters happen?” • (19:50) “We couldn’t get tied up with the emotional distraught of what was going around us. We had a job to do. We had to take care of our patients. We had to get them out of the facility safely. We had to take care of the other people in our facility. And that was our focus.” Here are some links and references related to this week’s show: * After Michael, damaged hospital preps for patients (VIDEO) (bit.ly/2pS1EdP) * How robust is your practice’s emergency planning and disaster preparedness? (bit.ly/2MPd5ff) * Bay Medical Sacred Heart Hurricane Michael (VIDEO) (bit.ly/31LDHSw) * As Florence bears down on East Coast, a reminder to medical groups to be prepared for disaster (bit.ly/2pOQ1nZ) * When disaster strikes, does your practice have a plan in place? (bit.ly/2MLsT2s) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel.

The question of whether anticancer biosimilars will achieve strong uptake in the United States, and whether they will produce much-needed cost savings, is one that has pervaded the conversation about US biosimilars for some time. Shortly after Amgen launched the first 2 such agents, biosimilar trastuzumab and bevacizumab, OneOncology, a group that comprises 4 large community oncology practices and 100 sites of care, announced that it had made those 2 biosimilars preferred agents.   This week on the podcast, we’re speaking with Jeffrey Patton, MD, chief executive officer of Tennessee Oncology, a partner practice of OneOncology, and the President of Physician Services for OneOncology. Patton shares with us the rationale for the adoption of biosimilars, how patients are responding, and lessons learned. 

Uninhibited Podcast ShownotesEpisode 8Dr. Joy BakerWelcome to Uninhibited, a podcast with the mission to discuss taboo, multicultural, multi-generational, and multi-layered topics that matter to women. Our host, Dr. Makunda Abdul Mbacke, is an Ivy-League trained OBGYN, practicing medicine in rural America. She is a mother, career professional, part of Generation X, and so much more.---00:50 - Today, we’re joined by special guest, Dr. Joy Baker. Before getting started, Dr. Makunda shares a quote to honor the passing of Toni Morrison: “I tell my students, 'When you get these jobs that you have been so brilliantly trained for, just remember that your real job is that if you are free, you need to free somebody else. If you have some power, then your job is to empower somebody else. This is not just a grab-bag candy game.”2:00 - Dr. Joy Baker introduces herself. She is an obstetrician and gynecologist in rural Georgia and is going to talk with us about pay equity and women in the workforce. 2:44 - Dr. Baker speaks to her training, how she found her profession and current position. Dr. Baker completed her education and residency at a large hospital in Atlanta, GA, but knew that she wanted to work outside of the metro-Atlanta area upon graduation. Having come from small-town life, Dr. Baker knew the challenges facing smaller communities and Georgia as a state in terms of providing maternal care. 3:20 - Dr. Makunda comments that she read that some women have to travel 2-3 hours in order to find care, which Dr. Baker confirms, calling these places “maternal healthcare deserts” or “obstetric deserts”. 4:15 - Dr. Baker graduated as the top resident of her training program and was awarded the Next Generation Healer Award. She ran with the mission of her program, which was to serve the underserved, so she went to Columbus and jumped into an attending position. Throughout her two years in that position, Dr. Baker dealt with many workplace issues and was under undue pressure to prove her value.6:15 - Dr. Baker found her next position almost by accident. In a call to gather records on a patient, she spoke with a labor and delivery nurse who mentioned that their care center only had temporary OBGYNs. This absence of stable care piqued Dr. Baker’s interest, so she travelled out to the community to form her opinion of whether to make a move. She negotiated directly with the local hospital in order to get started with providing care as a temporary doctor. 9:10 - As time progressed and Dr. Baker began discussions about a permanent position, she later discovered that the other temp doctors were making more than double what she was making. As she worked through negotiations, Dr. Baker wanted to ensure that she could do the community work she feels so passionate about, like providing community health education and group prenatal care. 12:45 - While working on negotiating her contract, Dr. Baker was able to secure good benefits, as well as raises every year. However, she accidentally found out that her production bonuses were 9-10 times lower than the other surgical specialists were being paid, which is a huge monetary difference.15:40 - Dr. Makunda asks Dr. Baker to expand on her experience at the hospital, after being partnered with another doctor whom they said she was “lucky” to work with. Dr. Baker explains “I just sort of absorbed that with no comment because I’m an African American female and I trained at a historically black institution, so I was prepared for the fact that people might underestimate me or discount my skill set just because of my race and my gender.”20:05 - Dr. Baker goes into some detail about how she found out about the discrepancy between her and her partner’s pay. Dr. Baker was trying to ensure equitable compensation for an advanced practitioner brought into their practice, and through a discussion with a director, discovered that her productivity pay was far less than the standard amount. So, she started asking questions. 25:14 - Dr. Baker was understandably angry, especially considering there was no justification for the huge pay disparity. At the root of it, she felt de-valued and unappreciated for the dedication, time, and care that she put into her work. Dr. Baker involved the CEO and Director of Physician Practices in the situation, and came prepared to a meeting with data to back up her worth, her hard work, and the industry standards for the amount she should have been compensated. 30:50 - After making a well-researched, well-argued, and very direct ask to be paid the same as her partner (for doing most of the work at the practice), Dr. Baker continued to face an uphill battle. The Director of Physician Services that she met with was terminated, so she had to start her negotiation all over again. Then the Interim Director was terminated, followed by the CEO. She found herself advocating for her case over and over again. 37:11 - Dr. Makunda makes the observation that women generally seek female OBs, so this should be a professional field where women are paid the most - yet we still face pay disparity within OB generalists to specialists. 38: 23 - Dr. Baker’s partner took on locum (temporary) work at another facility to earn additional money, so she pursued the same. After three months of working additional hours at another facility, she was asked by the Director and an HR representative to stop that work. This discussion uncovered more disparities between how Dr. Baker and her partner were treated, and even more discrepancies in Dr. Baker’s pay.41:44 - Despite Dr. Baker’s significant contributions to growing and transforming the practice, she was still not being treated or paid fairly or adequately. That was the final straw that caused her to leave. 42:29 - Dr. Baker is moving on to a different hospital-owned practice and is being placed on a leadership track where she can pursue her interests and passions along with her clinical practice. Through her experience, she wants to try to help other women avoid the pitfalls and obstacles that she has run into, as well as empower people coming out of residency to know how to advocate for themselves and negotiate strongly. 44:15 - “To women who are in these situations, the one thing I would say is speak out! Going to my administrators and presenting the facts, presenting what my productivity had been and the fact that it was higher than most people in my region - I had to tell them Look, this is what I’m bringing to the table and I deserve to be compensated equitably.” - Dr. Joy Baker See acast.com/privacy for privacy and opt-out information.

Joe Mull discusses Team Drama, how to work through it, and reduce it from happening. * You are invited to join our community and conversations about each episode on FaceBook at https://www.facebook.com/MutuallyAmazingPodcast and join us on Twitter @CenterRespect or visit our website at http://www.MutuallyAmazingPodcast.com** Joe Mull, M.Ed is a speaker and trainer who works exclusively in healthcare, teaching healthcare professionals how to build stronger teams and be better bosses.   Joe is the former head of Learning & Development for Physician Services at the University of Pittsburgh Medical Center (UPMC), where he directed learning strategy and implementation for one of the largest physician groups in the U.S.: over 9,000 employees across 500+ locations.  

Developing physician leadership has long been a challenge for the healthcare industry. Physicians are often seen as leaders in a medical practice but many don't have the skills they need to reach their potential as leaders. Keith Olson is the Director of Physician Consulting Services at Ann & Robert H. Lurie Children’s Hospital of Chicago and is here to discuss steps to take to successfully develop physician leaders. Also in this episode, Barbara Sharpless, Director of Physician Services at BayCare Medical Group, discusses the current state of physician recruiting and retention. Barbara sheds light on the current state of the physician job market and explains the dynamics at play that gives physicians the leverage in the negotiation process. Finally, we talk to David Norris about financial intelligence for physicians. David is a practicing cardiac anesthesiologist in Wichita, KS, a consultant at David Norris, LLC, and author of the Financially Intelligent Physician: What They Didn’t Teach You in Medical School. He is also a clinical assistant professor at the University of Kansas in Wichita. David explains why business intelligence is important for physicians and outlines the three financial documents every doctor should understand. If you like the show, please rate and review it wherever you get your podcasts. Every review helps new listeners find the show. If you have any questions, concerns, or ideas, please shoot us an email at podcasts@mgma.com. MGMA Insights is presented by Craig Wiberg, Decklan McGee, and Daniel Williams. Announcement for podcast listeners: If you want to learn about or attend MGMA's live events, you can go to MGMA.com/events The next upcoming live event is The Data Conference, which will be May 16-18 in Orlando. You can learn more or register at mgma.com/datacon

Hospitals that use RFPs and others fool's tools in respect of physician relationships will surely suffer as fools in the end.

Elin Kunz, former director of Physician Services at Halifax Health discusses her experience as a whistleblower. Kunz was responsible for uncovering Medicare fraud by her employer and details the struggles that whistleblowers face professionally and personally. Kunz was a panelist at the NYSBA Presidential Summit on whistleblowers in 2019. Miranda Warnings is hosted by past NYSBA President David Miranda.

Dating back to the 90’s, physician services has seen consolidation across a number of specialties, which is continuing today within new subsectors. In this podcast episode, Provident Healthcare Partners’ Steven Grassa, Eric Major, and Ajeya Shekar answer the most common questions we receive from physician groups.  Topics include the genesis of investment within physician services and the factors driving consolidation, transaction options available to groups, how deals are structured, how to determine the best timing, and the risks of doing a deal.  

Brandt Jewell joins Mark to discuss various services available to physician practices and healthcare organizations working with physician groups. Coker’s physician services focus on a myriad of factors affecting the “physician enterprise.” Episode Synopsis Mark introduces Brandt and his expertise within the physician services realm. They provide an overview of key areas to consider during the volume-to-value shift including process improvement, operational considerations, and physician engagement. Extras Follow Brandt on Twitter Connect with Brandt on LinkedIn Contact Information Subscribe to our feed in Apple Podcasts, Google Podcasts, Google Play, Spotify, or your preferred podcast provider. Like what you hear? Leave a review! Not there? Let us know! We welcome all feedback from our listeners. Please submit questions on any of the topics we discuss or questions about issues in which you have an interest. You can also provide recommendations on topics for future episodes.  Email us: feedback@cokergroup.com Follow us on Twitter: @cokergroup Connect with us on LinkedIn: Coker Group Company Page

Rhonda Medows, M.D., is executive vice president of Population Health at Providence Health & Services. She oversees the Providence Health Plan, Accountable Care Organizations, Payer Strategy & Contracting, Physician Services, and the affiliated Pacific Medical Group. She also currently serves as a member of the Physician-Focused Payment Model Technical Advisory Committee to make recommendations to the U.S. Secretary of Health and Human Services on current and future physician payment models. Medows has an extensive background in government health programs including the Affordable Care Act, Medicare and Medicaid. She is interviewed by Dora Barilla, Group Vice President, Community Health Investment for Providence St. Joseph Health, Senior Fellow for the Institute for Health Policy and Fellowship at Loma Linda University Health.  

Jeff Gorke joins Mark to discuss operational issues and challenges medical practices face in the physician services realm. Jeff has expertise in optimizing the strategic and operational aspects of outpatient care to enhance processes and programs, drive efficiencies, and improve profitability. Episode Synopsis Mark and Jeff explore the greatest challenges hospitals and physicians face today and the importance of a strong relationship between the physicians and administration. As providers of healthcare, physicians need a seat at the table to help change the delivery of care. The focus of healthcare is shifting from volume to value, and many physicians are struggling to remain in private practice. Small independent groups will continue to face challenges as costs rise. Further, we have already seen a significant uptick in hospital employment over the last 10 years. Another factor impacting medical practices and hospitals alike is technology. Telehealth is gaining popularity, and, love them or hate them, electronic medical records (EMRs) are essential to the modern medical practice. Mark and Jeff provide their insight on these topics and other operational issues in employed and private medical practices. Extras AMA Study Reveals Practice Owners No longer Physician Majority White Paper on Revenue Cycle Turnaround White Paper on Employed Physician Turnaround Contact Information Subscribe to our feed in Apple Podcasts, Google Play, or your preferred podcast provider. Like what you hear? Leave a review! Not there? Let us know! We welcome all feedback from our listeners. Please submit questions on any of the topics we discuss or questions about issues in which you have an interest. You can also provide recommendations on topics for future episodes.  Email us: feedback@cokergroup.com Follow us on Twitter: https://twitter.com/cokergroup Connect with us on LinkedIn: https://www.linkedin.com/company/coker-group/  

Recorded at Birdman Media Studio. In this episode Birdman chats with Ken Allen, Chief of Physician Services and new position, Executive Director of the NEAR (Northeastern Arizona Regional) Care Team with Summit Healthcare Regional Medical Center. Video @ https://youtu.be/Dy8_bDlqjaU   About Ken Allen: Ken Allen has been a member of the Summit Healthcare Administration since 1995. Responsibilities include leadership for Summit Healthcare’s sponsored physician network, Summit Healthcare Medical Associates. Ken’s goal is to improve access to and availability of healthcare services for residents of the White Mountain Communities. Professional memberships have included American College of Healthcare Executives, Health Care Compliance Association, American College of Sports Medicine, American Association for Cardiac and Pulmonary Rehabilitation, and the Fellowship of Christian Athletes. In 2006 and 2015 Ken was recognized by the Arizona Hospital and Healthcare Association as a Leadership Fellow.   Visit https://summithealthcare.net/  

Date: February 7, 2013 Featuring: Trissa Torres, MD, MSPH, Senior Vice President, Institute for Healthcare Improvement Xavier Sevilla, MD, MBA, FAAP, Vice President of Clinical Quality for Physician Services, Catholic Health Initiatives Lindsay A. Martin, MSPH, Executive Director and Improvement Advisor, Institute for Healthcare Improvement Randy Van Straten, Vice President Business Health, Bellin Health; Executive Director Bellin Run US employers have had a lot to say about health care costs the past several years. Large and small companies alike have openly complained about the apparently inexorable rise in health care spending, skyrocketing insurance rates, and the degree to which both trends have threatened bottom lines, restrained wages, and eroded benefits for employees.Some of the most vocal businesses have been determined to remedy the situation by exercising their purchasing clout to get better deals from insurers and by shifting more costs and co-pays onto the workforce. The most enlightened have also ramped up their wellness programs. But these “solutions” are short-term at best, and efforts to encourage employees to get to the gym and adopt healthier lifestyles are proving insufficient. So, what to do instead?This WIHI discusses what promises to be the next wave of employer engagement in improving health and controlling health care costs in the US. This involves taking a deeper dive into the underlying, often chronic health conditions affecting today’s employees. And, in a growing number of cases, partnering and learning from health care delivery organizations working on the very same issues — heavy health care utilization and high costs — with their own staff.WIHI host Madge Kaplan welcomes IHI’s Trissa Torres and Lindsay Martin, who have the big picture of these exciting new developments. Also joining the discussion are leaders from Bellin Health Care Systems, Catholic Health Initiatives, and other places that are “walking the talk” with their own employees. Among other things, these providers are redesigning systems to deliver better care and better value to the community and all those paying the bills: employers, public and private insurers, and patients themselves.

Family Doctor, Anesthesiologist, and Co-leader of Concered Ontario Doctors, Dr. Nadia Alam gives the Oakley show some insight on the Ontario Physician Services Budget. 

Today’s guest is Bridget Stewart, the Vice President for Physician Services at the Elliot Health System in Manchester, New Hamsphire. Bridget’s career spans a wide variety of hospitals and clinical activities, but always focused on operations management. She has worked at several world famous Boston hospitals such as Brigham and Women’s, Boston Children’s and most recently before coming to the Elliot, as the Vice President for Operations at the Joslin Diabetes Clinic. This is the abridged version of the podcast, and in this abridged version we talk about her two most recent roles – at Joslin and the Elliot. The full length podcast is also available and in that podcast you will hear her talk about her discuss her full career journey, as well as advice for early careerists.

Today’s guest is Bridget Stewart, the Vice President for Physician Services at the Elliot Health System in Manchester, New Hamsphire. Bridget’s career spans a wide variety of hospitals and clinical activities, but always focused on operations management. She has worked at several world famous Boston hospitals such as Brigham and Women’s, Boston Children’s and most recently before coming to the Elliot, as the Vice President for Operations at the Joslin Diabetes Clinic. In addition to earning her Bachelor’s degree from Health Management and Policy here at the University of New Hampshire, she holds an MBA and a Doctor of Law and Policy. In this podcast she talks about her career journey and some of the differences between the organizations she has worked for, and concludes with advice to early careerists. This full-length podcast is approximately 84 minutes in length – an abridged version of the podcast is available that only focuses on her roles at Joslin and the Elliot.