Podcasts about exceptional experiences

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Best podcasts about exceptional experiences

Latest podcast episodes about exceptional experiences

Marketing 101 for Small Business Owners
Episode 166: Turning First-Time Customers into Repeat Clients

Marketing 101 for Small Business Owners

Play Episode Listen Later Feb 10, 2025 6:17


In this episode, Philippa Channer discusses strategies for transforming first-time customers into loyal repeat clients. Building sustainable business growth hinges on cultivating strong relationships and delivering exceptional customer experiences. Philippa outlines actionable steps to foster loyalty, retain customers, and enhance engagement. Timestamps: (00:00) Welcome and Introduction (01:00) Why Repeat Clients Are Vital for Your Business (02:00) Strategies for Turning First-Time Customers into Repeat Clients Exceptional first experiences Personalized follow-ups Offering loyalty incentives Regular communication Collecting and acting on feedback (05:00) Final Thoughts and Next Week's Topic Preview Special Announcements and Links: Free 30-Hour EmpowerHer Discovery Session: https://channerconsultingllc.hbportal.co/schedule/660da85649ef86002d1790d3 Subscribe for regular content on developing a solid marketing plan, marketing strategy, and marketing tips. Connect with us: LinkedIn: https://www.linkedin.com/company/channer-consulting-llc Facebook: https://www.facebook.com/channerconsulting/ Instagram: https://www.instagram.com/channerconsulting/ Get in touch: info@channer-consulting.com

i want what SHE has
359 Anastasia Wasko "Writer, Editor, Psychospiritual Guide"

i want what SHE has

Play Episode Listen Later Jan 28, 2025 108:58


Today on the show, I get to chat with Anastasia Wasko, a writer, editor, and psychospiritual guide from the NYC area who calls the Deep South her adopted home. She has a BA in Transpersonal Psychology from Sofia University (former Institute of Transpersonal Psychology) in Palo Alto, California and an MA in Psychosynthesis Psychology from The Institute of Psychosynthesis in London, England.Anastasia manages Planet Dust Enterprises, a visionary book publisher that produces multidimensional, co-creative, intellectually expansive works. The mission of Planet Dust Enterprises is to sow seeds of ideas and creative expression so they create an organic network of connection and support for individuals who are shifting consciousness. Her signature program Self Mastery supports individuals undergoing spiritual emergence and worldview change. She is also available for one on one psychospiritual guidance.Anastasia is the Associate Editor for Mindfield Bulletin, the official publication of the Parapsychological Association. She wrote about parapsychology and psychosynthesis for Paranormal Ruptures: Critical Approaches to Exceptional Experiences (edited by Dr Jacob Glazier) and released by Beyond The Fray Publishing in 2023.Anastasia's fiction and creative non-fiction writing have appeared in Space Cowboy's Simultaneous Times podcast, Thrive Global, and in Journal of Exceptional Experiences. Her debut work of autofiction SevenThirteen was self-published in 2003. Her subsequent autofiction Meta Work was released in 2021 and KiezKucker was released in 2024.Anastasia believes that imagination is among our most valuable assets in thinking beyond systems of oppression, environmental crises, and the collective loss of humanity. Imagination helps us remember who we are. Creative writing is medicine administered through the words (worlds) of others to illuminate, inspire, darken, reveal, and provide possible new realities for you to inhabit as you write your own story, reclaim agency, and shine freedom. Thinking “crazy” has been the bedrock of change in our society. Another word for it—usually when it has worked and we're speaking in hindsight—is vision.Today Anastasia shares her journey through spiritual emergence and how that's impacted her work and her life. Our conversation weaves through her journey to the south, her work there and beyond, imagination and mental health, and her focus on writing and its medicine. I hope you enjoy this conversation as much as I did!Today's show was engineered by Ian Seda from Radiokingston.org.Our show music is from Shana Falana!Feel free to email me, say hello: she@iwantwhatshehas.org** Please: SUBSCRIBE to the pod and leave a REVIEW wherever you are listening, it helps other users FIND IThttp://iwantwhatshehas.org/podcastITUNES | SPOTIFYITUNES: https://itunes.apple.com/us/podcast/i-want-what-she-has/id1451648361?mt=2SPOTIFY:https://open.spotify.com/show/77pmJwS2q9vTywz7Uhiyff?si=G2eYCjLjT3KltgdfA6XXCAFollow:INSTAGRAM * https://www.instagram.com/iwantwhatshehaspodcast/FACEBOOK * https://www.facebook.com/iwantwhatshehaspodcast

The Past Lives Podcast
The Ghost in the Time Machine

The Past Lives Podcast

Play Episode Listen Later Jan 15, 2025 10:52


In this prize-winning essay for the 2021 Bigelow Institute for Consciousness Studies essay contest, Dr. Ruickbie examines the evidence for the survival of consciousness after death (“life after death”). Initially skeptical, he found that there was sufficient evidence from a wide variety of sources, including apparitions, reincarnation, near-death experiences, after-death communication, and premonitions, that met the contest's criteria of being “beyond reasonable doubt.”Such claims are often dismissed as contravening the laws of physics; however, Ruickbie takes the ground-breaking approach of organizing the evidence as eye-witness testimony to the "block" universe (in which past, present and future exist at the same time) described by Albert Einstein and Hermann Minkowski; and finds further support in the latest theories and findings of Quantum Physics for what Ruickbie calls “timetanglement” and “cloud consciousness.” Using a novel framework inspired by Charles Dickens, this is a readable and convincing account of a complex and highly debated subject.BioDr Leo Ruickbie, FRHistS, FRAI, ARPS, PhD (Lond), MA, BA (Hons), ACIQ, Associate of King's College London, is a Visiting Fellow in Psychology at the University of Northampton, where he is a member of the Exceptional Experiences and Consciousness Studies research group.Described as a ‘leading historian and sociologist of the paranormal' by the Daily Express newspaper (print) and ‘a leading expert on the paranormal‘ (express.co.uk online), Dr Ruickbie specialises in controversial areas of human belief and experience, sometimes called ‘exceptional human experiences'. A phrase coined by Rhea White in 1990, exceptional human experience is ‘an umbrella term for many types of experience generally considered to be psychic, mystical, encounter-type experiences, death-related experiences, and experiences at the upper end of the normal range, such as creative inspiration, exceptional human performance' (White, 1994:5).Dr Ruickbie is closely involved in the work of the Society for Psychical Research as a member of Council, former Editor of its Magazine and a member of its Spontaneous Cases Committee. Established in 1882, the Society for Psychical Research is the world's largest, oldest and most reputable organisation for the scientific study of what we now call ‘the paranormal'.He is also a Professional Member of the Parapsychological Association. Established in 1957, the Parapsychological Association is affiliated to the American Association for the Advancement of Science.In recognition of his contribution to scholarship sustained over the course of his career, Dr Ruickbie has been elected a Fellow of both the Royal Historical Society and the Royal Anthropological Institute.Dr Ruickbie's PhD is from King's College, London, for his thesis on contemporary witchcraft and magic use, building on research that won him an MA with distinction from Lancaster University. He is the author of several books, all based on rigorous research: Witchcraft Out of the Shadows (2004 and 2011), Faustus: The Life and Times of a Renaissance Magician (2009), A Brief Guide to the Supernatural (2012), A Brief Guide to Ghost Hunting (2013), The Impossible Zoo (2016) and Angels in the Trenches (2018); as well as numerous articles and chapters in scholarly publications.https://ruickbie.com/https://www.amazon.com/dp/B0CRMN4D41/ https://www.pastliveshypnosis.co.uk/https://www.patreon.com/ourparanormalafterlife

The Past Lives Podcast
Unpacking Survival of Human Consciousness

The Past Lives Podcast

Play Episode Listen Later Jan 13, 2025 57:09


In this prize-winning essay for the 2021 Bigelow Institute for Consciousness Studies essay contest, Dr. Ruickbie examines the evidence for the survival of consciousness after death (“life after death”). Initially skeptical, he found that there was sufficient evidence from a wide variety of sources, including apparitions, reincarnation, near-death experiences, after-death communication, and premonitions, that met the contest's criteria of being “beyond reasonable doubt.”Such claims are often dismissed as contravening the laws of physics; however, Ruickbie takes the ground-breaking approach of organizing the evidence as eye-witness testimony to the "block" universe (in which past, present and future exist at the same time) described by Albert Einstein and Hermann Minkowski; and finds further support in the latest theories and findings of Quantum Physics for what Ruickbie calls “timetanglement” and “cloud consciousness.” Using a novel framework inspired by Charles Dickens, this is a readable and convincing account of a complex and highly debated subject.BioDr Leo Ruickbie, FRHistS, FRAI, ARPS, PhD (Lond), MA, BA (Hons), ACIQ, Associate of King's College London, is a Visiting Fellow in Psychology at the University of Northampton, where he is a member of the Exceptional Experiences and Consciousness Studies research group.Described as a ‘leading historian and sociologist of the paranormal' by the Daily Express newspaper (print) and ‘a leading expert on the paranormal‘ (express.co.uk online), Dr Ruickbie specialises in controversial areas of human belief and experience, sometimes called ‘exceptional human experiences'. A phrase coined by Rhea White in 1990, exceptional human experience is ‘an umbrella term for many types of experience generally considered to be psychic, mystical, encounter-type experiences, death-related experiences, and experiences at the upper end of the normal range, such as creative inspiration, exceptional human performance' (White, 1994:5).Dr Ruickbie is closely involved in the work of the Society for Psychical Research as a member of Council, former Editor of its Magazine and a member of its Spontaneous Cases Committee. Established in 1882, the Society for Psychical Research is the world's largest, oldest and most reputable organisation for the scientific study of what we now call ‘the paranormal'.He is also a Professional Member of the Parapsychological Association. Established in 1957, the Parapsychological Association is affiliated to the American Association for the Advancement of Science.In recognition of his contribution to scholarship sustained over the course of his career, Dr Ruickbie has been elected a Fellow of both the Royal Historical Society and the Royal Anthropological Institute.Dr Ruickbie's PhD is from King's College, London, for his thesis on contemporary witchcraft and magic use, building on research that won him an MA with distinction from Lancaster University. He is the author of several books, all based on rigorous research: Witchcraft Out of the Shadows (2004 and 2011), Faustus: The Life and Times of a Renaissance Magician (2009), A Brief Guide to the Supernatural (2012), A Brief Guide to Ghost Hunting (2013), The Impossible Zoo (2016) and Angels in the Trenches (2018); as well as numerous articles and chapters in scholarly publications.https://ruickbie.com/https://www.amazon.com/dp/B0CRMN4D41/ https://www.pastliveshypnosis.co.uk/https://www.patreon.com/ourparanormalafterlife

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Thriving Through the Holiday Rush: Seven Key Behaviors for Exceptional Experiences

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Play Episode Listen Later Dec 5, 2024 4:16


In this episode, Dr. Michelli offers invaluable insights for managing the unique stresses and demands of the holiday season in the business world. He emphasizes that while the season can bring out humanity's best, it can also lead to heightened frustrations, making it crucial for leaders to transform potential conflicts into opportunities for connection and customer loyalty.   Dr. Michelli outlines seven key service behaviors designed to enhance customer interactions during the busy holiday rush. These include demonstrating empathy by connecting with customers on an emotional level, actively listening to allow customers to vent stress, and engaging customers directly by asking how one can assist them. He advocates for viewing complaints as opportunities to strengthen relationships and improve business practices, and suggests co-creating solutions with customers to empower them and enhance their satisfaction. Each customer interaction is a chance to start afresh, maintaining high service levels without the burden of previous interactions. Dr. Michelli reminds listeners that the holiday season, despite its challenges, is temporary and stresses the importance of focusing on core values like empathy, patience, and gratitude. By embodying these principles, businesses can navigate the holiday season with grace and foster enduring customer loyalty. Listeners can obtain a detailed infographic based on this podcast from Joseph's website. Additionally, those wanting to speak to Joseph are encouraged to contact him directly. If you find value in this podcast, please like, rate, comment, share, or subscribe!

Dreamvisions 7 Radio Network
Seek Reality with Roberta Grimes: Easing Grief

Dreamvisions 7 Radio Network

Play Episode Listen Later Nov 29, 2024 58:15


August Goforth Talks About Parapsychology and Easing Grief August Goforth is with us for the second time. He is a licensed psychotherapist in private practice in New York City, and he is also a gifted spirit medium. Along with Timothy Gray, he currently sits in a physical mediumship circle for the development of spirit portals to otherwheres. August is co-author of The Risen: Dialogues of Love, Grief & Survival Beyond Death. His other books include: The Risen: A Companion to Grief; Grief: Ponderings From The Aftelife; and Tangible Dreaming. August's articles have been published in Paranthropology Journal; Journal of Exceptional Experiences and Psychology; Paranormal Review; and The Searchlight (The Academy for Spiritual and Consciousness Studies). August has been interviewed on many radio shows and podcasts, including Jeffrey Mishlove's “New Thinking Allowed” George Noory's “Coast To Coast Radio”; Phran & Bob Ginsberg's Forever Family Foundation's “Signs of Life Radio”; and Eldon Taylor of Hay House “Inner Talk Radio”. August & Tim were interviewed by the renowned journalist, Scott Podmore, who featured them as a chapter in his book, Conversations with Mediums. His website is therisenbooks.com. Learn more about Roberta here: http://robertagrimes.com https://seekreality.com

Moor Insights & Strategy Podcast
Ep.26 of the MI&S Datacenter Podcast: We're talking Juniper, Oracle, IBM, HPE, AWS, AI

Moor Insights & Strategy Podcast

Play Episode Listen Later Jul 19, 2024 44:20


Welcome to this week's edition of “MI&S Datacenter Podcast” I'm Patrick Moorhead with Moor Insights & Strategy, and I am joined by co-hosts Matt, Will, and Paul. We analyze the week's top datacenter and datacenter edge news. We talk compute, cloud, security, storage, networking, operations, data management, AI, and more!   Juniper Claims The First AIOps Enablement Of WAN Routing https://investor.juniper.net/investor-relations/press-releases/press-release-details/2024/Juniper-Networks-Brings-Industrys-First-and-Only-AIOps-to-WAN-Routing-Delivering-AI-Native-Insight-for-Exceptional-Experiences/default.aspx   Oracle Exadata Exascale Democratizes Enterprise Data Management https://siliconangle.com/2024/07/11/oracle-offers-shared-exadata-service-dramatically-lower-cost-full-instances/   I Double Decrypt Dare You https://research.ibm.com/blog/quantum-safe-roadmap   HPE Helps Nice Brazil Unify Branch And Datacenter Connectivity https://www.hpe.com/us/en/newsroom/press-release/2024/07/nice-brazils-manufacturing-facility-optimizes-production-with-hpe-aruba-networking-to-deploy-iot-enabled-industrial-network.html   AWS Launches Graviton4 - Why This Is A Big Deal For Enterprise IT https://aws.amazon.com/blogs/aws/aws-graviton4-based-amazon-ec2-r8g-instances-best-price-performance-in-amazon-ec2/   Brains For Bots https://arxiv.org/html/2404.03325v1   Disclaimer: This show is for information and entertainment purposes only. While we will discuss publicly traded companies on this show. The contents of this show should not be taken as investment advice.

The Modern Hotelier
#81: Helping Hoteliers Deliver Exceptional Guest Experiences | with Alliants

The Modern Hotelier

Play Episode Listen Later Jul 18, 2024 23:45


Today, we are joined by Tristan Gadsby and Alberto Santana from Alliants. We are discussing their backgrounds, experiences in the hospitality industry, and insights into guest experience technology. Recorded live at Truist Field in Charlotte, North Carolina during a VIP event, the conversations offer a blend of personal anecdotes and professional expertise in the evolving world of hotel tech and customer service.In this episode, you'll learn:Tristan's background growing up between the UK and FranceAlliants' history and evolution as a guest experience platformThe importance of messaging and digital solutions in hospitalityHow does AI enhance guest communications and optimize service in the hospitality industryThe significance of personalization and timing in guest interactionsThe value of capturing special moments for guestsHow can data and informed decision-making be leveraged to improve guest experiencesJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Tristan Gadsby on LinkedIn: https://www.linkedin.com/in/tristangadsby/Alberto Santana on LinkedIn: https://www.linkedin.com/in/mrsantana/Alliants: https://www.alliants.com/For full show notes head to: https://themodernhotelier.com/episode/81Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Vacation Rental Success
VRS564 - The Role of Company Culture in Delivering Exceptional Guest Experiences with Rachel Alday

Vacation Rental Success

Play Episode Listen Later Jun 19, 2024 54:30


In this insightful episode of the Vacation Rental Success Podcast, host Heather Bayer sits down with Rachel Alday, co-founder of Abode Luxury Vacation Rentals, to discuss the crucial role of company culture in the short-term rental business. Rachel shares her journey of growing a family-owned business into a highly respected company, emphasizing the importance of building a team that embodies core values and delivers exceptional hospitality.  ________________________________________________________________________________________________________ Discover the THRIVE Training System and attend an information session to get your questions answered about our foundational team training: https://thrive.vacationrentalformula.com/thrive-live-webinar. Are you listening to this podcast on the move? Get to the show notes here: https://www.vacationrentalformula.com/VRS564

Alex & Annie: The Real Women of Vacation Rentals
1st of the month Bonus Episode: Mastering Operational Excellence for Exceptional Guest Experiences - with Stay Lake Norman COO, Caleb Hannon

Alex & Annie: The Real Women of Vacation Rentals

Play Episode Listen Later Jun 1, 2024 44:10


Exclusive offer for Alex & Annie listeners: Get 50% off your onboarding fee when you partner with Extenteam using this link: https://www.extenteam.com/alexandannie Get $400 off your onboarding fee when you partner with Hostaway using this link: http://get.hostaway.com/alexandannie In this First of the Month Special Episode of "Alex & Annie: The Real Women of Vacation Rentals," hosts Alex & Annie welcome special guest Caleb Hannon, COO of Stay Lake Norman - a professional luxury vacation rental company in the Lake Norman area of North Carolina. From Unique Beginnings to Vacation Rental Success  Caleb shares his unconventional path to the industry, working in marketing, teaching, and non-profit management before joining Stay Lake Norman as an Operations Coordinator during COVID. Despite having no prior hospitality experience, Caleb immersed himself in the industry through podcasts and immediately fell in love with the problem-solving nature of vacation rental operations. His dedication and passion propelled him to rise through the ranks, becoming COO and even purchasing a portion of the company. Crafting Exceptional Guest Experiences  Stay Lake Norman takes a meticulous approach to curating unforgettable guest experiences. Caleb discusses their robust tech stack, including Streamline, Breezeway, Turno, SiliconTravel, and PointCentral, emphasizing the importance of best-in-class solutions. Standing Out with Targeted Marketing Strategies  Caleb highlights Stay Lake Norman's impressive 73.5% direct booking ratio, crediting a strong focus on SEO, content creation, a dedicated podcast, and positioning themselves as the go-to resource for all things Lake Norman. Key Takeaways: 

The Good Trouble Show with Matt Ford
The Truth Behind UFOs and Mental Health

The Good Trouble Show with Matt Ford

Play Episode Listen Later May 28, 2024 142:26


John Priestland and Dr. Daniel Stubbings from the charity uNHIdden join us to discuss the impact of the UFO / UAP phenomenon on the mental health of experiencers and their new white paper, "Impact of Exceptional Experiences and Disclosure on Mental Health and Wellbeing." This group gave one of the best presentations on UFOs and mental health at The Sol Foundation.Recorded 4/21/2024uNHIdden is a mental health and well-being charity dedicated to supporting individuals who have had exceptional experiences. Its mission is to promote kinder, better disclosure and ensure that all its initiatives align with good medical practice, as overseen by the uNHidden Medical Advisory Board of doctors and clinical psychologists. In March, they launched their #ChatUAP campaign, a platform designed to foster better conversations about UFOs /UAPs and encourage the sharing of experiences and insights.The Good Trouble Show: Linktree:https://linktr.ee/thegoodtroubleshowPatreon: https://www.patreon.com/TheGoodTroubleShowYouTube: https://www.youtube.com/@TheGoodTroubleShowTwitter / X: https://twitter.com/GoodTroubleShowInstagram: @goodtroubleshowTikTok: https://www.tiktok.com/@goodtroubleshowFacebook: https://www.facebook.com/The-Good-Trouble-Show-With-Matt-Ford-106009712211646 Threads: @TheGoodTroubleShowBlueSky: @TheGoodTroubleShowBecome a supporter of this podcast: https://www.spreaker.com/podcast/the-good-trouble-show-with-matt-ford--5808897/support.

Restaurant Influencers
Renowned Restaurateur Michael Mina's Secrets to Exceptional Guest Experiences

Restaurant Influencers

Play Episode Listen Later May 21, 2024 44:52


Chef Michael Mina stands out for his exceptional food and commitment to guests. His philosophy centers on the belief that every detail matters. This is evident to any customer that attends a MINA Group establishment. Listen now to learn about the importance of the guest experience, building a management company, and embracing new technology for the future. Sponsored by -  • TOAST - All-In-1 Restaurant POS: https://bit.ly/3vpeVsc • OVATION - Guest Feedback Platform: https://ovationup.com/shawn  

Entrepreneur Network Podcast
Renowned Restaurateur Michael Mina's Secrets to Exceptional Guest Experiences

Entrepreneur Network Podcast

Play Episode Listen Later May 21, 2024 44:51


stands out for his exceptional food and commitment to guests. His philosophy centers on the belief that every detail matters. This is evident to any customer that attends a establishment Listen now to learn about the importance of the guest experience, building a management company, and embracing new technology for the future. Sponsored by -  • TOAST - All-In-1 Restaurant POS: • OVATION - Guest Feedback Platform:  

California Haunts Radio
Phone Calls from the Dead? with Dr. Callum Cooper

California Haunts Radio

Play Episode Listen Later May 1, 2024 60:18


According to Amazon, Dr Callum E. Cooper is a Chartered Psychologist with the British Psychological Society and a Fellow of the Higher Education Academy, holding postgraduate degrees in psychology, social science research methods and education, from the University of Northampton, Sheffield Hallam University and Manchester Metropolitan University. He is based at the University of Northampton as an Associate Professor, where he lectures on Parapsychology, Thanatology, Positive Psychology and Human Sexual Behaviour.He holds numerous grants and awards in parapsychology including the Eileen J. Garrett Scholarship (Parapsychology Foundation, 2009), the Alex Tanous Scholarship Award (Alex Tanous Foundation for Scientific Research, numerous, since 2011), the Gertrude R. Schmeidler Award (Parapsychological Association, 2014), and a 2018 nominee for the Ockham's Razor Award for Skeptical Activism (The Skeptic Magazine and QEDcon) among other awards.He is member of organisations such as the Society for Psychical Research (and on its council), the Parapsychological Association, a Hope Studies Graduate Researcher (University of Alberta), and a member of the research group Exceptional Experiences and Consciousness Studies (EECS, University of Northampton).Additionally, he has appeared on UK and USA radio and TV shows as a representative for parapsychology.Website callumecooper.comBooks Telephone Calls From The Dead:Revised Second Printing Paracoustics: Sound & the Paranormal Conversations With Ghosts

Right Where You Are Sitting Now
Possession at the Dionysian Cult of Pompeii with Peter Mark Adams

Right Where You Are Sitting Now

Play Episode Listen Later Mar 16, 2024 90:49


This week we dig through the volcanic ruins of Pompeii and uncover the activities of the Dionysian mystery schools. Our initiatic guide through the villa of mysteries is wonderful Peter Mark Adams author of ‘Mystai: Dancing out the Mysteries of Dionysos'. This week: What does initiation into the mystery schools look like, Just who is Dionysos, The ecstatic rush of possession, where can we get those sweet Dionysian cult rings?, and much more   Get Peter's book direct from Scarlet Imprint here – https://scarletimprint.com/publicatio… Peter's author page at Scarlet Imprint – https://scarletimprint.com/peter-mark… Peter's own site – https://petermarkadams.com/ Peter Mark Adams Bio: Peter Mark Adams is an author, poet, and essayist specialising in the ethnography and visuality of ritual, sacred landscape, esotericism, consciousness and healing. Peter has over twenty years experience with energy-based healing modalities including rebirthing breathwork, meridian therapies, and Reiki. As a professional author, Peter's non-fiction is published by Scarlet Imprint and Inner Traditions; literary prose and poetry largely in Corbel Stone Press' literary journal ‘Reliquiae: Journal of Nature, Landscape & Mythology' and a range of essays examining other than human encounters in the peer-reviewed journals ‘Paranthropology: Journal of Anthropological Approaches to the Paranormal' and ‘The Journal of Exceptional Experiences and Psychology'. With a background in Philosophy from the University of Liverpool; Peter pursues advanced studies with the Warburg Institute's School of Advanced Studies in London covering iconology and iconographic theory; Renaissance art and material culture.

Paranormal Encounters Podcast Series
Episode 239: Segment 234, John G. Kruth, Rhine Research Center, Exceptional Experiences, Scientific Parapsychology

Paranormal Encounters Podcast Series

Play Episode Listen Later Mar 10, 2024 62:00


PARANORMAL ENCOUNTERS: Be Careful What You Wish For.  This episode will run on the Para-X Radio Network (www.paraxradionetwork.com) on Thursday, September 19, 2024 from 11:00 PM-12:00 Midnight (EST). Educational. Entertaining. Intriguing.On this show, Dr. Schutz interviews John G. Kruth, who is the Executive Director of the Rhine Research Center and the Founder and Education Director of the Rhine Education Center.  His 20+ years of professional technology experience and 10+ years as a professional researcher provide a unique insight into the integration of technology and parapsychological research.  His research includes explorations into subtle energies of the body including psychic healing, the energy behind psychokinesis, poltergeist activity and other unconscious effects on electronic devices, and measurements of biophotons (ultraviolet light) from energy healers.  He has numerous publications and has spoken at professional conferences and other forums regarding scientific parapsychology, the history of the Rhine, the nature of energy healing, poltergeists, and other topics related to parapsychology and the paranormal.John's current projects include the development of community of psi experiencers at the Rhine and worldwide through the use of technology to provide online courses, broadcasts of parapsychology speakers and events, and the development of online resources for scientists.WEBSITESRHINE RESEARCH CENTERwww.rhine.orgRHINE EDUCATION CENTERwww.rhineedu.orgYou can also watch videos on YouTube, noting Rhine Research Center, and @RhineESP on Twitter, now known as X.To learn more about me, read my biography at www.paranormaluniversalpress.com.  Click on the upper right Podomatic button to go into my podcast site to hear my guests.  View my books on my website or go to Amazon.com.  Copyrighted. Go to Amazon.com, Kindle, Barnes & Noble to purchase. PLAY, LIKE, FOLLOW, and SUBSCRIBE to this program to be notified of future episodes. Doing so is FREE.TO WATCH GUESTS ON "DISEMBODIED VOICES" TV TALK SHOWTake a moment to WATCH my guests visually in a personal interview.  John G. Kruth can be visually seen on PARAFlixx (www.paraflixx.com) on June 16, 2024 on Season 12, Episode 7.  Shows are scheduled to launch at 8/7 Central (USA time).  Shows remain on PARAFlixx indefinitely until changes to remove are made.  Please allow an additional day in the event the show does not get launched as scheduled due to unforeseen circumstances "by the network."DETAILS FOR 3-DAY FREE TRIAL and SUBSCRIBING to PARAFLIXXON INITIAL PAGE - Go To The Bottom (see free trial box)IF SUBSCRIBINGEnter into your search bar this campaign link:  https://bit.ly/3FGvQuYDiscount Code = DV10$3.99/month (U.S.); discount is 10% off first three monthsCancel AnytimeWAYS TO ACCESS SHOWS - go to www.paraflixx.com.  Find my show by going to the upper left corner, click on BROWSE.  Scroll down to TALK SHOWS.  "Disembodied Voices."  

Unravelling the Universe
Critical Approaches to the Paranormal: UFOs, AI, High Strangeness, & Bigfoot with Dr. Jacob Glazier

Unravelling the Universe

Play Episode Listen Later Mar 1, 2024 147:00


Jacob Glazier is an assistant professor of psychology and a licensed professional counsellor. He holds a doctorate degree in Psychology: Consciousness and Society. In this interview we cover a broad range of topics including parapsychology, UFOs, AI, Bigfoot, and much more. Jacob recently published the book ‘Paranormal Ruptures: Critical Approaches to Exceptional Experiences'. Please scroll ⏬ for links + TIMESTAMPS 

A Small Medium at Large
Jacob W. Glazier: Paranormal Ruptures: Critical Approaches to Exceptional Experiences

A Small Medium at Large

Play Episode Listen Later Nov 22, 2023 67:26


Professor Jacob W. Glazier discusses his new book Paranormal Ruptures, and explains a new way to understand paranormal phenomena that does not fall into the trap of trying to find scientific proof. He calls it critical parapsychology, which tries to trace the powerful effects these experiences and narratives exert over our identity and society at large. He shares ideas about a future time when we will incorporate what we now call anomalous or paranormal experiences into our thinking. BOOKS: Paranormal Ruptures: Critical Approaches to Exceptional Experiences (https://a.co/d/gYLHuHF) Arts of Subjectivity: A New Animism for the Post-Media Era (https://www.amazon.com/Arts-Subjectivity-New-Animism-Post-Media/dp/1350085820) WEBSITE/LINKS: https://www.westga.edu/profile.php?emp_id=93705 CONTACT: jglazier@westga.edu FOLLOW US ON FACEBOOK: http://www.facebook.com/ASMALPodcast VISIT OUR WEBSITE: http://www.asmallmediumatlarge.co Show Produced by Green Valley Production Studio Music by DJ Booda: http://www.djbooda.com

The Brainy Business | Understanding the Psychology of Why People Buy | Behavioral Economics
339. Mastering User Behavior: Data Insights for Exceptional Experiences - Lucie Buisson

The Brainy Business | Understanding the Psychology of Why People Buy | Behavioral Economics

Play Episode Listen Later Nov 10, 2023 47:31


In this episode of The Brainy Business podcast, you'll gain valuable insights from Lucie Buisson, the Chief Product Officer at Contentsquare. Lucie's expertise lies in optimizing user experience on websites and mobile apps, and she shares her research and experience to provide practical tips for product managers. By understanding user behavior and identifying their real needs and problems through careful observation and analysis, businesses can create a more effective and engaging user experience.  Lucie also emphasizes the importance of data-driven decision making, testing assumptions, and balancing quick wins with long-term projects. Additionally, she discusses the challenges of scaling a company and offers valuable insights on maintaining clear communication and team cohesion during periods of growth and change. Whether you're a product manager looking to improve user experience or interested in the dynamics of scaling a company, this episode provides valuable knowledge and actionable strategies. In this episode: Uncover actionable insights from user data analysis to drive strategic decision-making and optimize user experience. Strike a balance between quick wins and long-term projects to continually improve product performance and customer satisfaction. Gain a deeper understanding of user behavior through data analysis, going beyond customer feedback alone to make informed product decisions. Navigate the challenges and considerations of scaling a tech company, unlocking opportunities for growth and success. Recognize the impact of time discounting on user behavior and explore strategies to effectively engage and retain customers. Show Notes: 00:00:00 - Introduction, In this episode, host Melina Palmer introduces Lucie Buisson, the Chief Product Officer at Content Square. She discusses Lucie's role in the company's growth and the mission of Contentsquare to make the digital world more human. 00:02:07 - Scaling a Company, Lucie shares her insights on scaling a company, emphasizing the importance of adaptability while staying true to the company's vision and goals. She also highlights the challenges of transitioning from a small team to a larger organization. 00:06:27 - Understanding Behavior, Content Square's technology collects anonymous user interactions to understand customer behavior and preferences. Lucie emphasizes the importance of focusing on customer intent and providing personalized online experiences that mimic the positive aspects of in-store shopping. 00:08:31 - Challenges of Scaling, Lucie discusses the challenges of scaling a company, including the need to define roles and maintain a shared vision as the organization grows. She also highlights the importance of explicit communication in a larger team. 00:11:34 - Scientific Approach to Customer Understanding, Lucie emphasizes the scientific approach to understanding customers and the importance of data-driven decision-making. She discusses the role of data analysis in product management and the need for empirical evidence rather than opinions. 00:18:06 - The Power of Contentsquare, Contentsquare allows users to gain insights and identify website performance issues without knowing exactly what they're looking for. Unlike tagging plans, Contentsquare collects every interaction on a website, providing a more exploratory approach to understanding customer behavior. 00:19:46 - Prioritizing the Most Important Problems, Contentsquare's reports provide valuable information without users having to choose what to analyze in advance. By presenting click rates on every element of a webpage, users can identify areas of improvement without bias. Solving the most pressing problems yields the greatest impact. 00:24:47 - Finding Simple Fixes with Significant Results, Customer assumptions about what needs to be fixed often lead to massive and time-consuming projects. However, Contentsquare can reveal simple fixes like optimizing a landing page's hero image or call-to-action placement, resulting in substantial improvements and revenue opportunities. 00:27:31 - Balancing Voice of Customer Feedback, While Voice of Customer (VOC) tools provide valuable feedback, it often comes from extreme ends of the satisfaction spectrum. Contentsquare helps differentiate between isolated incidents and symptomatic behavior by tying VOC feedback to session replays. This allows users to prioritize actions based on quantifiable impact. 00:30:42 - The Iterative Cycle of Innovation, Contentsquare serves as the middle piece in a cycle of innovation. By understanding why customers struggle and making changes to address those issues, users can then use experimentation tools like A/B testing to analyze the impact of their modifications. 00:34:38 - Understanding Future Behavior, People often answer questions about their future behavior based on what they hope to be, not necessarily what they will actually do. Our predictions about our future selves are often different from our current behaviors, and this should be taken into account when designing products and experiences. 00:35:36 - Customer Feedback and Implementation, When gathering customer feedback, it's important to ask the right questions. Customers may say they want a new feature, but that doesn't necessarily mean they will use it. Implementing unnecessary features can overcomplicate the user experience and deter usage. 00:37:47 - Testing and Understanding Behavior, Testing and understanding user behavior is crucial for optimizing experiences. A case study from Netflix shows that what people say they want may not align with their actual behavior. It's important to go beyond customer requests and truly understand their needs and motivations. 00:40:36 - Balancing Customer Requests and Solutions, While it's important to listen to customer feedback, it's equally important to go beyond their requests and find innovative solutions to their problems. Product managers should balance quick wins with long-term projects and use their expertise to identify the best solutions. 00:43:37 - Optimizing Website Experience, To optimize website experiences, start by listening to customers and identifying small signals of behavior. Quantify the impact of these behaviors and find a balance between quick wins and long-term improvements. Understanding the customer while also leveraging product expertise is key to success. 00:46:09 -  Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Connect with Lucie: Follow Lucie on LinkedIn Contentsquare on Twitter Contentsquare Website Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: The Voltage Effect, by John LIst What Your Employees Need and Can't Tell You, by Melina Palmer Continuous Discovery Habits, by Teresa Torres Friction, by Roger Dooley What Your Customer Wants and Can't Tell You, by Melina Palmer Top Recommended Next Episode: The Voltage Effect, with John List (ep 190) Already Heard That One? Try These:  Peloton: A Behavioral Economics Analysis (ep 338) Friction, with Roger Dooley (ep 274) Sludge (ep 179) Choice Architecture and NUDGES (ep 35) Priming (ep 252) The Dunning-Kruger Effect (ep 266) Habits (ep 256) Your Future Self, with Hal Hershfield (ep 329) Time Discounting (ep 328) Optimism Bias (ep 34) Planning Fallacy (ep 346) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter

RENDERING UNCONSCIOUS PODCAST
RU268: DR JACOB GLAZIER ON PARANORMAL RUPTURES: CRITICAL APPROACHES TO EXCEPTIONAL EXPERIENCES

RENDERING UNCONSCIOUS PODCAST

Play Episode Listen Later Nov 9, 2023 65:24


Rendering Unconscious episode 268. Dr. Jacob Glazier is here to discuss his new book Paranormal Ruptures: Critical Approaches to Exceptional Experiences (Beyond The Fray Publishing, 2023). https://www.amazon.com/dp/B0CHL96VXH?ref_=cm_sw_r_cp_ud_dp_DVCE1H5VM0S0P0QET9ZV Dr. Jacob Glazier is Assistant Professor of Psychology & Head of Psychology B.S. Undergraduate Studies Program at the University of West Georgia. He has a PhD in Psychology: Consciousness and Society from the University of West Georgia; an MS in Education in Clinical Mental Health Counseling from Western Illinois University; and a BA in Philosophy and Psychology degree from Augustana College. His books include Arts of Subjectivity: A New Animism for the Post-Media Era. https://www.westga.edu/profile.php?emp_id=93705 Join him for the Encore of the 65th Annual Convention of the Parapsychological Association, online November 10-13. Recordings will be available for 6 weeks following the event! https://www.airmeet.com/e/58416710-d96c-11ed-9067-cf6032d7c34a You may view this discussion at YouTube: https://youtu.be/58Gu61ilcWM?si=fBcunJY2LdOxQ8AO Listen to our previous discussion: RU55: JACOB GLAZIER ON ‘ARTS OF SUBJECTIVITY: A NEW ANIMISM FOR THE POST-MEDIA ERA' http://www.renderingunconscious.org/psychoanalysis/jacob-glazier-on-arts-of-subjectivity-a-new-animism-for-the-post-media-era/ Support the podcast at our Patreon where we post exclusive content every week, as well as unreleased material and works in progress, and we also have a Discord server: https://www.patreon.com/vanessa23carl We also have a Substack where weekly content is posted: https://vanessa23carl.substack.com Your support is GREATLY appreciated! Rendering Unconscious Podcast is hosted by Dr. Vanessa Sinclair, a psychoanalyst based in Sweden, who works with people internationally: www.drvanessasinclair.net Follow Dr. Vanessa Sinclair on social media: Instagram: https://www.instagram.com/rawsin_/ TikTok: https://www.tiktok.com/@drvanessasinclair23 Visit the main website for more information and links to everything: www.renderingunconscious.org Many thanks to Carl Abrahamsson, who created the intro and outro music for Rendering Unconscious podcast. https://www.carlabrahamsson.com Check out Highbrow Lowlife at Bandcamp: https://highbrowlowlife.bandcamp.com His publishing company is Trapart Books, Films and Editions. https://store.trapart.net Follow him at: Twitter: https://twitter.com/CaAbrahamsson Instagram: https://www.instagram.com/carl.abrahamsson/ TikTok: https://www.tiktok.com/@carlabrahamsson Vimeo on Demand: https://vimeo.com/user3979080/vod_pages YouTube: https://www.youtube.com/@carlabrahamsson23 The song at the end of the episode is “The Experience” from the brand new album “The Experience (For The Weird)” by Vanessa Sinclair and Pete Murphy. Available at Pete Murphy's Bandcamp Page. Our music is also available at Spotify and other streaming services. https://petemurphy.bandcamp.com Also available at Spotify and other streaming services. https://open.spotify.com/artist/3xKEE2NPGatImt46OgaemY?si=nqv_tOLtQd2I_3P_WHdKCQ Image: book cover

Stay In Good Company
S3. | E7. SAGRA | Farm Stays Across America | Founder & CEO David Rust Is Creating & Collaborating On Accessible & Exceptional Guest Experiences Celebrating People, Place & Harvest

Stay In Good Company

Play Episode Listen Later Aug 3, 2023 55:33


“This experience felt very unique because it was deeply authentic. They were walking the ranch with the rancher. They were eating food that was not only grown onsite, but then also sourced from the cheesemakers, the oyster farms, the beekeepers, and they were even meeting those producers.” We're in great company with David Rust, Founder and CEO of SAGRA, a new collection of curated individual Farm Stays and experiential Farm Retreats in partnership with regenerative farms across the US where guests have the opportunity to connect with each other, the sources of our food, and the people who thoughtfully grow it.  Whether staying in a quaint private home on a dairy farm, taking a glamping adventure on the coast of a shellfish estuary, or savoring fully-serviced accommodations amongst seasonal produce, the SAGRA experience is the perfect home base for a day of exploration on the farm, unwinding in a serene natural setting, visiting nearby sights and shops, tasting the freshest food, and connecting with the people who passionately produce it.  In this episode, David shares how an interest since childhood led to a passion for a new business concept and activism in a community looking to make farming more relatable and accessible as we look forward to a new food future.  Top Takeaways [1:40] How growing up visiting his extended family's farm in Germany and agriturismo in Italy turned into a passion for farming and understanding farm culture in his adult life, even while pursuing different careers across different cities.  [7:00] It was both a slow progression and a special moment in time that brought David and his co-founders to create and actively pursue the concept of SAGRA. [11:10] “Get your hands dirty, or don't.” David shares more about his mission in making agriculture accessible to everyone, regardless of their level of interest or experience. [13:40] A look back to the beginnings of SAGRA in 2019 when David joined forces with the family behind Stemple Creek Ranch, a regenerative rotational grazing cattle ranch in Northern California, to prototype and practice this agricultural hospitality experience before opening an east coast experience, Hill Farm in Vermont.  [17:20] How SAGRA is part of a broader food and farm community, “Whether it's Dan Barber or Alice Waters, they're deeply passionate about telling a story, whether through cooking food, making a restaurant, or in our case allowing you to book a stay.” [20:10] The meaning behind “SAGRA,” an Italian word for a harvest festival, a celebration of food and community. [24:45] David explains how “hope and active optimism are powerful tools for change”, both for regenerative farmers and their guests who seek out to experience and learn more about those better ways. [31:20] Meet the 4 Farm Stays joining the SAGRA family this fall: Studio Hill in Shaftsbury, VT, Reverence Farms in Saxapahaw, NC, Silver Penny Farm in Petaluma, CA and Zuma Canyon Orchids in Malibu, CA.  [42:20] What David and his team at SAGRA are looking for in future Farm Stay locations, experiences, and types of farms, sharing their stories and supporting their businesses by broadening awareness and appreciation, one stay at a time. Visit For Yourself SAGRA Website  @sagrafarms  Notable Mentions Chef's Table on Netflix Dan Barber of Blue Hill at Stone Barns in Westchester County, NY Alice Waters of Chez Panisse in Berkley, CA Cowgirl Creamery in Petaluma, CA Biggest Little Farm Documentary  Stay In Good Company Website

Telecom Reseller
Cisco's latest SD-WAN product enhancements, make it easier to deliver exceptional experiences, Podcast

Telecom Reseller

Play Episode Listen Later Jul 28, 2023


Cisco's latest SD-WAN product enhancements, make it easier to deliver exceptional experiences while also helping simplify network management, Cisco Podcast We are really trying to push the envelope in terms of the applications experience that users have,” says JL Valente, VP of Product for Enterprise Routing and SD-WAN. Valente explains how Cisco is meeting the demands of the new work environment by taking SD-WAN to a new level, able to meet the challenges posed to the enterprise by multiple applications, environments, security needs and the rising expectations of a company's associates, wherever they find themselves, and in whatever task they seek to perform. People want to be able to seamlessly go about their work, and have the same robust and secure access, all the time, from anywhere, basically doing any number of things. As global enterprises continue to expand SD-WAN deployments, which are increasing in scale and size, the need for more simplified and efficient management grows. The Cisco Networking Cloud vision enables customers to create an enhanced experience for users while helping simplify operations for IT personnel. With Cisco's latest SD-WAN product enhancements, they've made it easier to deliver exceptional experiences while also helping simplify network management. In this podcast, JL walks us through several key product enhancements to Cisco's SD-WAN offering.  We learn about a new deployment option or consumption model for SD-WAN connectivity, cloud-delivered Cisco Catalyst SD-WAN.  This new consumption models allows customers to consume SD-WAN as a utility with a flexible subscription consumption model.  Cloud-delivered Catalyst SD-WAN provides a cloud-first experience with automated, rapid on-boarding and single sign-on. He also shares new closed-loop automation capabilities with Predictive Path Recommendations (PPR). As an integral component of Cisco predictive networks, PPR delivers a predictive network solution for IT personnel to proactively improve application experience. Leveraging advanced algorithms and predictive models, PPR determines the performance and policy compliance of the paths carrying the site application traffic. When performance is below historical benchmarks or SLA, PPR can make recommendations to the IT personnel and automatically implement corrective actions—before impacting users. And he also gives insights into the newly available Cisco SD-WAN Cloud Hub with AWS Cloud WAN, an integration that provides a dynamic WAN service to rapidly build a global network in a simplified and fully automated manner, within minutes. The solution delivers a secure, on-demand, available middle-mile, leveraging the global AWS backbone. Learn more at https://www.cisco.com/c/en_sg/solutions/enterprise-networks/sd-wan/index.html https://youtu.be/9OBcSV0jEoY

Product Talk
EP 306 - CPO Rising Series: Bose CPO on Delivering Exceptional Experiences

Product Talk

Play Episode Listen Later Jun 30, 2023 28:17


Here is the 6th episode of the CPO Rising Podcast Series, hosted by Products That Count CPO Renée Niemi. In this podcast, Bose CPO Raza Haider discusses the company's focus on delivering exceptional customer experiences through various channels, including e-commerce and partnerships. Haider mentions that partnerships are sought when there are unmet needs that Bose's core products cannot fulfill. Additionally, Bose considers mergers and acquisitions to accelerate their plans. Haider highlights the evolving role of product management, emphasizing the importance of putting the customer at the center of decision-making. Purpose, people, profit, and planet are key considerations in product management, especially for companies with physical products, like Bose.

Disruption / Interruption
Disruptive Gems: Business Technology SMB's Should Know

Disruption / Interruption

Play Episode Listen Later Jun 22, 2023 24:58


Karla Jo Helms is the Chief Evangelist and Anti-PR Strategist for JOTO PR Disruptors™. Her agency is focused on helping corporations create the perfect balance of crisis management, entrepreneurial insight and proven public relations strategy. In this episode Karla shares highlights of conversations with business technology disruptors you should know about. By the end of this episode, you'll have a fresh perspective on the game-changing technologies that are reshaping the business landscape.  Key Takeaways: How to scale innovation by doing more with less Why facial recognition tech is a powerful business tool Key factors to driving customer experience How to reuse and repurpose existing knowledge for greater insights Quote of the Show (36:00): "It's time to look at technology innovations through the lens of your own business and embrace the lessons shared by our experts."– Karla Jo Helms   Join our Anti-PR newsletter where we're keeping a watchful and clever eye on PR trends, PR fails, and interesting news in tech so you don't have to. You're welcome.   Want PR that actually matters? Get 30 minutes of expert advice in a fast-paced, zero-nonsense session from Karla Jo Helms, a veteran Crisis PR and Anti-PR Strategist who knows how to tell your story in the best possible light and get the exposure you need to disrupt your industry. Click here to book your call: https://info.jotopr.com/free-anti-pr-eval   Ways to connect with Karla Jo Helms: Company Website: www.jotopr.com Linkedin: https://www.linkedin.com/company/joto-pr/ KJ's Linkedin: https://www.linkedin.com/in/karlajohelms/   Conversations mentioned in this episode: Chris Federspiel: https://omny.fm/shows/disruption-interruption/disrupting-the-user-experience-chris-federspiel-ep Ray McKenzie: https://omny.fm/shows/disruption-interruption/disrupting-small-business-workflow-with-ray-mckenz Sean O'Toole: https://omny.fm/shows/disruption-interruption/disrupting-smb-outbound-marketing-with-sean-otoole Matthew Owen: https://omny.fm/shows/disruption-interruption/disrupting-the-facial-recognition-technology-matth Laura Munkholm: https://omny.fm/shows/disruption-interruption/disrupting-the-fit-tech-industry-laura-munkholm-ep   How to get more Disruption/Interruption:  Amazon Music - https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption Apple Podcast - https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755 Spotify - https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlDSee omnystudio.com/listener for privacy information.

Navigating the Customer Experience
192: Harnessing Technology and Empathy: Creating Exceptional Experiences in the Insurance Industry with Saira Taneja

Navigating the Customer Experience

Play Episode Listen Later Jun 13, 2023 27:07


Saira Taneja is Chief Experience Officer at Cover Whale, a leading commercial trucking insurance provider and fast-growing insurtech.   Taneja brings over a decade of experience in the health insurance sector across various functional areas where she held multiple leadership roles. Her passion for innovative market offerings led her to Cover Whale. Leveraging her expertise in scaling businesses, while also achieving customer-centricity has been instrumental in the company's success. She currently oversees the Growth, Marketing and Customer Success organisations.  She holds a BA in International Business from Bentley University, and an MBA from Bentley's McCallum Graduate School of Business.   Questions   • Now, we always like to give our guests an opportunity to share in their own words a little bit about their journey. So, could you take a few minutes just to share with our listeners, how it is that you got to where you are today? • What is Cover Whale for those of our listeners that don't know what your company does, could you share with us? • One of the things that I think would be important for these kinds of experiences to have a more of an omni channel approach to your service experience or your service delivery, could you share with us maybe three things that your organisation is doing that creates that kind of experience? Or if you're not doing it, maybe something you're working towards doing. • Could you also share maybe two to three pain points that your end users pretty much complain about with your service that you're providing? What are some of your pain points that you're solving on a day to day basis? • Could you share with us what's the one online resource, tool, website or app that you absolutely can't live without in your business? • Could you also share with us maybe one or two books that you have read that have had a great impact on you? It could be a book that you read a very long time ago, or even one that you've read recently. • From a leadership perspective, what are some things that you do to ensure that your team is motivated, and your team is doing all the best they can do to deliver that experience, not just for your end users, but also internally to each other? • Now, could you also share what's one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. • Where can listeners find you online? • Do you have a quote or saying that during times of adversity or challenge, you will tend to revert to this quote, if for any chance you got derailed, or you got distracted and you kind of use that quote to kind of just to get you back on track, get you back focused? Do you have one of those? Highlights  Saira's Journey  Saira shared that she likes to say that her career took a corporate path, albeit, not a linear one. And she tends to follow her passions for the next step. And so, without going into every twist and turn in her history, really it is that she started out, as mentioned, in sort of the International Business track, that's where she thought she wanted to go, worked in Embassy for a summer in DC, decided that was not for her and wanted to go into business.   And so, really work from sales and marketing, product, strategy, CX all with a common thread of strategy and CX throughout her career and ended up in the health insurance sector. It happened by chance and a lot of them that are in the insurance space, say they got here by chance, that they stayed here because of the opportunity and really have developed a passion for it.  And so, Cover Whale came knocking about a year ago at this point with this amazing opportunity that was really an amalgamation of all of her corporate experiences into one beautifully challenging job and she said yes. And so, that's what led her to her current post, as mentioned, overseeing the growth organization, marketing, customer success but really leading the charge on experience for Cover Whale.    About Cover Whale – What Does the Company Do? Saira shared that Cover Whale is an Insurtech, so that's shorthand for an Insurance Technology company, and MGA. And for those of the listeners that are not familiar with an MGA, that's an Managing General Agent. So, an MGA is really a go between between the carrier partners. So, they have relationships with a number of different insurance carriers, and the Managing General Agent have functions that allow them to really underwrite. And so, they've been granted underwriting authority by the insurance companies with which they partner to bind, to underwrite, to price, to settle claims, and to point in retail agents.  So, all that to say is they are an entity between their carrier partners, and then retail agents, that's really their primary distribution channel in the commercial trucking space. So, you think of truck drivers driving across America, they need insurance, that's what they're providing. And they're doing it in a digital user-friendly way that hasn't been seen before.   Me: So, your primary customer are your truck drivers, and when you said insurance, you're talking about like health insurance? Are you also referring to life insurance?   Saira shared that that's interesting, she came from the health insurance space. So, what they're really offering is Commercial Auto Insurance. So, for their box trucks, auto haulers, semis, those are different types of vehicles, and for the cargo that they carry.  So, they are offering Commercial Auto Insurance for the end users or the policy holders, which are the truck drivers or owner operators. And they're doing it through their retail agents. So, she's really excited for today's conversation because it's a pretty complicated space and they really have multiple stakeholders. So, when they think about experience, not only is it about the end users or drivers, it's about those that are distributing the insurance to them, which primarily for them is retail agents or wholesalers with whom they partner with.   Creating an Omni Channel Experience  Me: So, one of the things that I think would be important for these kinds of experience to have a more of an omni channel approach to your service experience or your service delivery, could you share with us maybe three things that your organization is doing that creates that kind of experience? Or if you're not doing it, maybe something you're working towards doing.   Saira stated that she loves that question, so, it's really interesting that Yanique said the word omni channel. And she thinks that means different things to different companies. But really, where most companies start is, you have service, so you have a place where people who might have questions or an issue can go to and call you as a company, right? They (Cover Whale) and others have a call line to be able to reach out to them, so that's one point in the experience.  And really, they also allow their partners to reach out to them via email, that's another point. But really where the majority of their experience is delivered is through their proprietary platform that they've built in house.  And that's where they go to bind coverage for policyholders. And so, what she'll say is, what she just described really is a multi-channel experience, right? You have various points in the interaction with Cover Whale and other companies where you can reach out, but multi-channel are siloed.   And so, she thinks you're asking about omni channel, which is how are you connecting all those points together, and that's something that they are working on internally that she knows every company is really after, because some of the best experienced companies in the world have figured out, you reach out to them one way, they know when you've reached out to them a different way and they're able to take the data that you've given them or information you've given them through those different channels and put it all in one place so that your experience is standardised across various channels.  So, that's something that they're working towards and getting better at every day. And really, it starts with centralization of data. And so, just with your questions of three different ways, she just described them. So, email, calling, as well as the platform as well as they have an app. And what she loves to say is that, in today's day and age, there are so many different channels from which customers can reach out and it's a matter of marrying all of them together into one omni channel experience.   Pain Points Cover Whale is Solving Me: Could you also share maybe two to three pain points that your end users pretty much complain about with your service that you're providing? What are some of your pain points that you're solving on a day to day basis?    Saira stated that that's a really great question. And she'll be very honest with you, Cover Whale grew really, really quickly. The company was founded in 2020 and they're sitting here almost midway through 2023, they did not realize they'd experienced this level of explosive growth.  And so, with that, obviously come service challenges. When customers used to reach out to them, they wouldn't hear back in really a very quick fashion. And so, what they've done over the last year is really work on their timeliness. What they done is, they stood up a number of self-service tools. So, a knowledge base, a chatbot. They've stood up internal service level requirements for their team to achieve on the service side for getting to first contact resolution of an 85%, for an email response time of four hours.  And so, she would say to the question, it's really about speed of service that they've worked on and done really well at and you know what, at the end of the day, it's leveraging technology to be able to help and anybody can staff with hundreds of people to get to the hundreds of inquiries that are coming in, but it's really about being smart and applying technology so that you can drive down inquiries and also make improvements. The questions that were coming in, it gave them real insight into the pain points that they should be solving, sort of at the top of the funnel, rather than staffing for on the other end.   App, Website or Tool that Saira Absolutely Can't Live Without in Her Business When asked about an online resource that she can't live without in her business, Saira stated that she loves this one. She likes to stick to and there are so many but for her, it's Miro. What she loves doing and if you ever visit their Cover Whale offices in New York and she welcomes you to do so. You're going to find post its everywhere. When they're in person, folks have known have visited the office when they're post its all around the room and more of the team is leveraging them now.  But she thinks it's really important to map the end to end journey for whatever it is that you're trying to solve for. Because sometimes one part of the company may be doing something that another part of the company may not be aware of. So, sitting and mapping step by step from a user's perspective is so important. And so, Miro is really the digital version of that. If you've ever used it, it's essentially a whiteboard with sticky notes, digitally, they can be any size, shape, colour, and you essentially do the same thing. And so, she uses that fairly often in a virtual setting.   Books that Have Had the Biggest Impact on Saira When asked about books that have had a great impact, Saira shared that one that she loves, if folks that are listening that have not read before, it's really old, it's probably from like the late 90s, but it had quite an impact on her life, it's called The Four Agreements: A Practical Guide to Personal Freedom (A Toltec Wisdom Book). So, she loves that one. And not to steal the thunder of the book. But really, it's four agreements that you can apply to your life, starting with being impeccable with your word. To always doing your best and a lot of really good wisdom in the middle. And just to give credit where credit is due, that's by Don Miguel Ruiz, a Mexican author.  And the other one is by an Organizational Psychologist, Adam Grant, called Think Again: The Power of Knowing What You Don't Know. And she found that one really enlightening and eye opening, because there are a lot of assumptions and biases and everybody's thinking that they may not even know that they have. And it's really about questioning everything that comes to mind and really encouraging others to question also, facts that we all may think are facts are likely have changed over time, the world is a dynamic place. And so, it's about thinking and thinking again, so she would encourage listeners to read that one if they haven't yet.   Ensuring the Team is Motivated to Deliver the Best Experience to the End Users and Internally Me: Now your role, Saira at Cover Whale is Chief Experience Officer and that's a very big role. I can imagine in terms of leadership, you have to have strong leadership, certain kinds of skills to ensure that you are leading a team that is not just doing things because you've told them to do it, but they are intrinsically motivated to do it. And so, from a leadership perspective, for those of our listeners, who are tapping into this episode, and they'd like to sharpen their leadership skills, especially with post COVID, lots of people are burnt out mentally, they might not necessarily like everything about what they do and sometimes that energy comes over in their drive and the work that they get done. What are some things that you do to ensure that your team is motivated, and your team is doing all the best they can do to deliver that experience, not just for your end users, but also internally to each other?   Saira stated that she loves that question. So, when you think about experience, it's not just the experience that you're delivering, it's the experience of the people with whom you're working with every single day. If the experience of the people you're working with is not good, more likely than not, your customers are not happy either. And so, it starts with the culture, it starts in the organization and for her, her leadership style is really one of being a servant leader. It's about listening to those that she leads in her organization and understanding what's working well, what isn't.  Saira shared that she is actually on a listening tour right now with their agent partners, she's trying to meet with one every single day, it might take her years to get through all of them because there are thousands but she offers this as a suggestion to other leaders who are listening to this podcast because leadership has a tendency, we want measurement, NPS, customer effort, customer satisfaction, what is the data telling us, and you will get insights from surveys, absolutely and that should be happening too.  But just pausing and calling your customer, reaching out to them, having a meeting, sitting down with them, asking for feedback is so powerful. She has learnt so much in the last x months of sitting down with partners every single day that she doesn't think she would have gotten the same colour from a PowerPoint presentation on sort of survey insights. And so, she just encourages listeners to reach out and have a conversation, you might learn something that your customers would not have offered in an online survey or other medium. So, just ask and listen, active listening is such an important part of what we can all do. They've hired the best of the best, really, and so it's about making sure they have everything that they need to do their best work. And what she can say to you is that in terms of their experience, they've purposely developed the culture internally at Cover Whale to be one that's employee centric. And in being employee centric also means that they have the power to do right by their customers and their stakeholders. And so, what she asked the team to do is in every interaction, or anything that they're standing up, whether it be at the product level, whether it be in communications, is this something that you would like to be on the receiving end of if you're in the shoes of their customer?  She thinks that's so important. They're not just going to a company everyday working and going home and turning off, they're actively building something and creating something that their customers are experiencing, that they experience, frankly, 1000s of times a day in their interactions with other companies. So, she thinks it's really about bringing that message home and empowering their people to be able to do right by their end users.   What Saira is Really Excited About Now! When asked what's one thing that's going on right now that she's excited about, Saira stated that that's a great question. She stated that it's figuring out how to harness technology for service. And when she says service, she doesn't just mean their service centre. When it comes to insurance, once somebody signs on the dotted line, everything that comes after over the next year is service, if they need to reach out, if they need to make a change, if something has happened unfortunately, that's service and so how do they harness technology to be able to help with that service and ChatGPT is such an interesting point in their life, and in society to figure out how to mindfully apply technology so that we can free up humans to do more value-add work, and really drive the empathy that all people want.  At the end of the day, people are looking for a connection at a certain point, they may not want to talk to a person for a common question that they can get responded to via Chatbot or that they can find a knowledge base. But she thinks that's one of the most interesting things that they're really thinking through right now of how do you apply technology to be able to free up people to be able to do more value-add work? And she thinks this is not just a question that she has internally with Cover Whale, she thinks this is a question that leaders are asking throughout. And really everybody's asking of what is this going to mean five years down the road?   Me: Agreed. It's interesting you mentioned ChatGPT because I don't believe that is going to replace people. And I totally agree with you that the question should be, how can we use the technology to answer more mundane, run of the mill kind of questions, and then the more complex tasks that require a high level of empathy, the emotions and the workings of a human being that chat or a bot or any form of artificial intelligence can't deliver, the humans can be freed up to deal with those kinds of scenarios.   Saira stated yes, she totally agrees with that.   Me: So, in continuation of that whole point, do you see ChatGPT evolving, and exploding, or even something that's being added on to that like in the next, I would say, 12 months? Because it's definitely a buzz thing that's happening, have you found ways in your organisation to make it work?   Saira stated that they have and it's interesting. So, what she would say is, she thinks that her inclination right now, based on what she's seen, is that she would not want to apply it just front and centre to their customers. She thinks from a service standpoint, it's really unpredictable. In terms of what you might get back, but she thinks it's really compelling to use as a tool, which is where she hopes we all end up going, if you think about a calculator being introduced to the world, and everybody's saying, “Oh, no, nobody's going to learn how to do math.” And it's like, well, you learn to use it as a tool for analysis, for research.  And so, that's really how they're trying to leverage it, of are there certain things that they might be able to input into it? Can it crunch massive amounts of data to be able to give them insights that otherwise would have taken them weeks to do?  For instance, are they able to take certain inputs and filter it through, of course, nothing proprietary or sensitive, and then understand what's working well from the proprietary technology they've stood up. What might be a production error that they're seeing or others. So, she thinks that if organizations can figure out how to optimise their back-end operations by using ChatGPT as a tool, she thinks it would just make us more efficient. But in terms of it being customer facing right now, she doesn't think we're there.   Where Can We Find Saira Online LinkedIn – Saira Taneja           Quote or Saying that During Times of Adversity Saira Uses When asked about a quote or saying that she tends to revert to, Saira shared that she does. The one that she always tends to go back to is Alice Walker, she's an American novelist. She has said, “The most common way people give up their power is by thinking they don't have any.” And she loves that because we all have the power, each and every day to drive change. No matter what aspect of life it is and this is what she shares with her teams as well, is that you have the power really to change something. Don't pass the buck, don't think somebody else will do it for you. If you can do it, you have the power to do it, do it.   Me: Awesome. Thank you so much for sharing, Saira. And I think if anything our listeners should take away from this interview is focusing on ensuring that we really pay attention to all of our stakeholders, our employees, our customers, and ensure that we really listen to them as she mentioned, active listening, it's something we take for granted, it's something that we have to do every day in order to communicate. But are we really designating that time and effort to the people who really need to be heard so the real change can be made?    Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest    Links ·  The Four Agreements: A Practical Guide to Personal Freedom (A Teoltec Wisdom Book) by Don Miguel Ruiz ·  Think Again: The Power of Knowing What You Don't Know by Adam Grant   The ABC's of a Fantastic Customer Experience Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!   The ABC's of a Fantastic Customer Experience Webinar – New Date Register Here  

The Business of Customer Love
From Impressed to Obsessed: How to create exceptional experiences that keep your customers coming back with Jon Picoult

The Business of Customer Love

Play Episode Listen Later Jun 7, 2023 27:53


In this episode we caught up with Jon Picoult, acclaimed customer experience expert and founder of Watermark Consulting, who shares his principals for creating a successful, beloved business- no matter what you sell and who you sell to. During our chat, Jon explains the cognitive science behind creating emotional connections with your customers, pinpointing  breakthrough, psychology-based strategies that both industry leaders (like Apple, Disney, and Southwest Airlines) as well as fast-growing startups (like BILT and Framebridge) use to shape people's perceptions and sculpt unforgettable impressions – ultimately turning more prospects into customers, and more customers into obsessed brand ambassadors.

Stories of Selling Human
Wine, Sales, and How to Make Exceptional Experiences - Laurie Forster, The Wine Coach

Stories of Selling Human

Play Episode Listen Later May 3, 2023 47:38


Summary:Laurie Forster is one of America's leading wine experts and author of the award-winning book The Sipping Point: A Crash Course in Wine. Laurie is a Certified Sommelier, National Speaker and TV personality who is not afraid to tell you her first wine came from a box. Her edgy approach to demystifying wine caught the eye of major networks and led her to guest appearances on The Dr Oz Show, FOX Morning News, Martha Stewart Living Today and ABC News at Noon.I first met Laurie when our company fired her to run a virtual wine tasting experience for clients. She popped off the screen and was really able to get attendees to open up. This is skill of creating comfortable experiences for people to share is so key in selling anything. This episode you'll learn how Laurie creates experiences, what her Mom taught her about sales, and also what she learned moving from software sales to a Wine entrepreneur.Key Moments:5:11 - Laurie's road and what she learned in software sales. Making complicated things simple.7:30 - How she engages her audience and connects with people in her events. Connect, Being Present, Educating.10:11 - Laurie's definition of coaching and difference between teaching12:20 - The difference of a boring sommelier and an exciting sommelier15:30 - What convinced Laurie to get out of sales and into the wine business.21:00 - How Laurie give people things to do and make what she's doing Less Crazy Than...Connect with Laurie!LinkedINLaurie's Website - Book Laurie for en event. Your clients will tell you it will be one of the most memorable experiences and they'll really appreciate you for doing it!Connect with Us!LinkedIN: Website:

The CEDIA Podcast
Objective vs Subjective | How Applying Standards can yield Exceptional Experiences [2023_353]

The CEDIA Podcast

Play Episode Listen Later Mar 17, 2023 51:19


In this Podcast Walt Zerbe, Sr. Director of Technology & Standards at CEDIA and host for the CEDIA podcast talks with Peter Aylett, Partner at Officina Acustica, Roberto Gamba, International Business Development Director for Custom Installation at Sonus Faber and Adam Pels, Owner of Bespoke Cinemas about the role applying technical standards to a design plays with delivering exceptional experiences. 

Business Sustainability Radio Show
Episode 391: Designing Delight: The Art of Crafting Exceptional Experiences

Business Sustainability Radio Show

Play Episode Listen Later Feb 17, 2023 26:17


Join us, where we sit down with Ryan Tansom to discuss the importance of brand strategy and the courage it takes to make your next move. Ryan has a wealth of experience in helping companies develop a strong brand identity and will share insights on how to create a killer process that will set you apart. We'll delve into the challenges of standing out in a crowded market and the importance of being bold in your approach. This conversation will give you the tools and inspiration you need to take your brand to the next level.

Hotel Moment
Taking care of your staff to deliver exceptional guest experiences | with Paul Hitselberger

Hotel Moment

Play Episode Listen Later Oct 7, 2022 22:29


This week we talk with Paul Hitselberger, COO of First Hospitality as he delivers a compelling perspective as to why people are at the heart of this industry.

Circle For Original Thinking
Time, Space, and Consciousness: A New Science of Life After Death (PART II)

Circle For Original Thinking

Play Episode Listen Later Apr 21, 2022 41:34


EPISODE Part 2:The renowned physicist and philosopher David Bohm once said, “The great strength of science is that it is rooted in actual experience. The great weakness of contemporary science is that it admits only certain types of experience as legitimate.” Life after death, or the survival of post-mortem consciousness, is one of the areas modern science has tended to shun despite the fact that there is a mountain of evidence that supports it. The volume of evidence is indisputable, from over 1700 solved reincarnation cases, plus countless other examples of out of body experiences, messages received in dreams, and much more, including so-called near death experiences (which are often after clinical death has been noted). The evidence is there, so the question becomes: “Why do we not believe it? “ Is it because it upends our current paradigm based on the notion of a fundamentally material universe and consciousness being an epiphenomenon of matter? Or is it because our understanding of time, space, and consciousness is too limited? Our two guests think it is both – and fortunately, Jeffrey Mishlove and Leo Ruickbie, are willing, and able, to stretch the scientific paradigm to a broader vision. Mishlove and Ruickbie are the newly awarded Grand Prize and 3rd place winner of the Robert Bigelow Institute for Consciousness Studies essay contest that asked for hard evidence beyond a reasonable doubt for the existence of the afterlife. Join us as they share some of that evidence with you today, and more, as we explore a new science of life after death.Here is a link to Jeffrey Mishlove's video channel New Thinking Allowed:https://www.youtube.com/channel/UCFk448YbGITLnzplK7jwNcwJeffrey Mishlove is a licensed clinical psychologist, an accomplished radio and television interviewer, and one of the most erudite and articulate personalities on television. He is the author of an encyclopedic volume of consciousness studies, The Roots of Consciousness.He is keeping up the flame as host of New Thinking Allowed, an ongoing YouTube based series.Dr. Mishlove is a past director of the Association for Humanistic Psychology, and has served as President of the Intuition Network.Jeffrey holds the only doctoral diploma in parapsychology to be awarded by an accredited American university (University of California, Berkeley). A revision of his doctoral dissertation, Psi Development Systems, was released in 1988 as a Ballantine paperback. This book evaluates methods purported to train psychic abilities. He is also author of The PK Man.Jeffrey teaches parapsychology to ministers in training with the Centers for Spiritual Living (formerly the Church of Religious Science) through their Holmes Institute. His avocations include financial forecasting (see his occasional Forecasting Systems newsletters), hiking in the Mojave desert and karaoke.Dr Leo Ruickbie is a Visiting Fellow in Psychology at the University of Northampton, where he is involved with the Exceptional Experiences and Consciousness Studies Research Group. With a PhD from King's College, London, on contemporary witchcraft and magic, he has written six books exploring a range of supernatural topics, most recently Angels in the Trenches about Spiritualism, superstition and other paranormal beliefs and experiences during the First World War. In addition, he has contributed almost a hundred articles and presentations in his field. In recognition of this sustained contribution to scholarship, he has been elected a Fellow of both the Royal Historical Society and the Royal Anthropological Institute. In 2021, he won 3rd prize in the highly competitive essay contest on life after death organized by the Bigelow Institute for Consciousness Studies. He is currently editing a two-volume academic series on life after death and will be presenting at this year's conference of the Royal Anthropological Institute on the subject of artificial intelligence.

Circle For Original Thinking
Time, Space, and Consciousness: A New Science of Life After Death PART I

Circle For Original Thinking

Play Episode Listen Later Apr 15, 2022 42:25


TWO PART EPISODE:The renowned physicist and philosopher David Bohm once said, “The great strength of science is that it is rooted in actual experience. The great weakness of contemporary science is that it admits only certain types of experience as legitimate.” Life after death, or the survival of post-mortem consciousness, is one of the areas modern science has tended to shun despite the fact that there is a mountain of evidence that supports it. The volume of evidence is indisputable, from over 1700 solved reincarnation cases, plus countless other examples of out of body experiences, messages received in dreams, and much more, including so-called near death experiences (which are often after clinical death has been noted). The evidence is there, so the question becomes: “Why do we not believe it? “ Is it because it upends our current paradigm based on the notion of a fundamentally material universe and consciousness being an epiphenomenon of matter? Or is it because our understanding of time, space, and consciousness is too limited? Our two guests think it is both – and fortunately, Jeffrey Mishlove and Leo Ruickbie, are willing, and able, to stretch the scientific paradigm to a broader vision. Mishlove and Ruickbie are the newly awarded Grand Prize and 3rd place winner of the Robert Bigelow Institute for Consciousness Studies essay contest that asked for hard evidence beyond a reasonable doubt for the existence of the afterlife. Join us as they share some of that evidence with you today, and more, as we explore a new science of life after death. Here is a link to Jeffrey Mishlove's video channel New Thinking Allowed: https://www.youtube.com/channel/UCFk448YbGITLnzplK7jwNcwJeffrey Mishlove is a licensed clinical psychologist, an accomplished radio and television interviewer, and one of the most erudite and articulate personalities on television. He is the author of an encyclopedic volume of consciousness studies, The Roots of Consciousness.He is keeping up the flame as host of New Thinking Allowed, an ongoing YouTube based series.Dr. Mishlove is a past director of the Association for Humanistic Psychology, and has served as President of the Intuition Network.Jeffrey holds the only doctoral diploma in parapsychology to be awarded by an accredited American university (University of California, Berkeley). A revision of his doctoral dissertation, Psi Development Systems, was released in 1988 as a Ballantine paperback. This book evaluates methods purported to train psychic abilities. He is also author of The PK Man.Jeffrey teaches parapsychology to ministers in training with the Centers for Spiritual Living (formerly the Church of Religious Science) through their Holmes Institute. His avocations include financial forecasting (see his occasional Forecasting Systems newsletters), hiking in the Mojave desert and karaoke.Dr Leo Ruickbie is a Visiting Fellow in Psychology at the University of Northampton, where he is involved with the Exceptional Experiences and Consciousness Studies Research Group. With a PhD from King's College, London, on contemporary witchcraft and magic, he has written six books exploring a range of supernatural topics, most recently Angels in the Trenches about Spiritualism, superstition and other paranormal beliefs and experiences during the First World War. In addition, he has contributed almost a hundred articles and presentations in his field. In recognition of this sustained contribution to scholarship, he has been elected a Fellow of both the Royal Historical Society and the Royal Anthropological Institute. In 2021, he won 3rd prize in the highly competitive essay contest on life after death organized by the Bigelow Institute for Consciousness Studies. He is currently editing a two-volume academic series on life after death and will be presenting at this year's conference of the Royal Anthropological Institute on the subject of artificial intelligence.

Abel Minded
Creating Exceptional Experiences in the Midst of a Pandemic

Abel Minded

Play Episode Listen Later Apr 1, 2022 30:49


From Abel Communications, this is What's the Big Idea? In this episode, Greg is joined by Chris Heck, president of the Philadelphia 76ers. The two explore the challenges COVID-19 created, the innovative solutions that have been getting fans back in the door, and the necessity for businesses to reinvent themselves in the face of a drastically changed world. Chris shares his thoughts on creating an exceptional experience for the customer and the importance of the human touch when it comes to getting people to engage with your brand. Chris Heck: @chris-heck-4204a05 Philadelphia 76ers: nbc.com/sixers Fanatics: fanatics.com What's the Big Idea is an Abel Communications production. Produced by Martin Thompson and Katie Beecher Outro music produced by Alec Abel

StudioTulsa
"The Partnership Economy: How Modern Businesses Find New Customers, Grow Revenue, and Deliver Exceptional Experiences"

StudioTulsa

Play Episode Listen Later Mar 9, 2022 28:59


"As the digital economy grows globally, partnerships will be the most important frontier.... Yovanno's wisdom is prescient and timely." -- Sunir Shah, CEO of AppBind

Power Couples
Exceptional Experiences

Power Couples

Play Episode Listen Later Dec 2, 2021 34:26


So many businesses struggle with marketing, getting new patients and finding new hires. One way to overcome this struggle is to increase your experience! Creating an exceptional experience for both your customers/ patients and your team will give you more people coming in your do than you know what to do with. Want to learn more? Join Tim and Lauren in this week's episode on Exceptional Experiences!

Magic of the Spheres Podcast
146. Alive Language with Anastasia Wasko

Magic of the Spheres Podcast

Play Episode Listen Later Dec 2, 2021 72:09


Sabrina interviews Anastasia Wasko about the concept of 'alive language', a mystical encounter in the midst of evacuating a hurricane, and more.Anastasia Wasko is an editor, writer, and self transformation consultant from the New York/New Jersey area and currently living in New Orleans, Louisiana. With a BA in Transpersonal Psychology from Sofia University (former Institute of Transpersonal Psychology), her creative output is largely inspired by psychological processes and the anima mundi. Wasko's fiction and creative non-fiction writing have appeared in Space Cowboy's Simultaneous Times podcast, Thrive Global, and in Journal of Exceptional Experiences. Her debut work of autofiction SevenThirteen was self-published in 2003. Her most recent work of autofiction Meta Work was released in 2021.Wasko has spent several years working on Mindfield, the official publication of the Parapsychological Association. Her copyediting work has covered a wide range of material as well, from nanotechnology to anti-racist organizing.Wasko's self transformation consulting practice focuses on creating personal narrative shifts through a spiritual worldview, writing, and reflection. She is an advanced reiki practitioner (Usui lineage). Wasko has studied ayurveda and yoga culture for many years. Dr Vasant Lad and Ma Bha are her most profound teachers. She is currently exploring evolutionary astrology and psychosynthesis as additional tools to access higher purpose and achieve wholeness and inner peace.More information can be found at www.anastasiawasko.com. ✨

Perfect Cents Podcast
Starting the Journey to Financial Wellness

Perfect Cents Podcast

Play Episode Listen Later Oct 20, 2021 26:49


Join Alex Becerra & Brit Kelleher for the premiere episode of the Perfect Cents Podcast! In the Exceptional Experiences segment they tell their back stories and how they got started on their financial wellness journeys. Meanwhile, in the Best Solutions segment they'll equip listeners with a list of 5 actionable steps to help you get started on the journey toward financial wellness and meaningful community involvement. 

Paradigm Shift of Healthcare
Activate Staff to Fulfill Your Brand Promise (#93)

Paradigm Shift of Healthcare

Play Episode Listen Later Aug 23, 2021 27:06


Marketing creates the “promise” for what patients should expect when engaging with your practice. But it isn't your marketing team that delivers that promise. It's your staff! Join Michael and Scott as they discuss how to activate staff to play their critical role in delivering remarkable care that leads to increased word of mouth and better patient experiences. This conversation is brought to you by P3 Practice Marketing, online marketing for orthopedic, spine, and neuro practices. Take this short quiz to think through your practice's approach to word of mouth and what next steps might look like. Books referenced in the show: Unleashing the Chief Moment Officers: Reliably Giving the Gift of Exceptional Experiences, Diane Stover-HopkinsThe Checklist Manifesto, Atul GawandeStrengths Finder 2.0, Tom Rath See acast.com/privacy for privacy and opt-out information.

Wise and Wine Podcast
Exceptional Experiences are Better Than Things with Hooda Brown

Wise and Wine Podcast

Play Episode Listen Later Jul 14, 2021 61:45


Hooda Brown is the person I envision myself to be in my head. She transferred from a petroleum engineering degree at a private predominantly white college to an HBCU where she could put her naturally bubbly personality and passion for helping other to good use. As an entrepreneur, Hooda actively hires graduates from HBCUs and pays them a leisure-based income that allows them to open their worlds to travel (because she knows too many people on Xanax who hate what they're doing). Born and raised in The South by parents who were committed to the connection through organic moments, Hooda grew up knowing nothing beats fear like The Outdoors. She coped with a life event by taking lessons in tennis, golf, salsa and scuba diving - where she fell hopelessly in love the minute she dipped her head in the ocean. Hooda shares her adventures in scuba diving and how she's never alone, even on her solo trips. Oh, I learn why Memphis has the best water in the nation. INSTAGRAM https://www.instagram.com/hoodabrown/ YOU SHOULD KNOW Justin Wallace Underwater Photography https://www.instagram.com/jwunderwaterphotography Diving with a Purpose https://divingwithapurpose.org/ National Association of Black Scuba Divers https://nabsdivers.org/ National Brotherhood of Skiers https://www.nbs.org/ --- Send in a voice message: https://anchor.fm/wiseandwine/message

The Digital Executive
Tech Executive Creating Software that Drives Exceptional Experiences with CEO Dan Goldsmith | Ep 278

The Digital Executive

Play Episode Listen Later May 7, 2021 13:56


Tendo's CEO, Dan Goldsmith, joins Coruzant Technologies for the Digital Executive podcast. He shares that their vision is creating software that drives exceptional experiences, greater clinical outcomes, better efficiency for patients and healthcare providers.

Gayle Kimball interviews global changemakers
Altered States and Exceptional Experiences: Interview with psychologist David Luke

Gayle Kimball interviews global changemakers

Play Episode Listen Later Jul 11, 2020 151:23


David Luke, Ph.D. is a psychology professor in England, the author of 8 Books including co-editor of "Talking with the Spirits; Breaking Convention: Essays in Psychedelic Consciousness;" editor of "Ecopsychology and the Psychedelic Experiences;" and co-author of the undergraduate textbook "Anomalistic Psychology." • 26 Peer-review Journal Articles • 31 Book Chapters • 11 Book Reviews and President of the Parapsychological Association. https://www.researchgate.net/profile/... His chapter in the "Mysteries of Knowledge Beyond Our Senses: Dialogues with Courageous Scientists" is called Altered States and Exceptional Experiences . https://youtu.be/J8GdzFEzhqI

Make Today Count | with Ross Dean
Episode 018 - Be Boutique - Wow your clients through exceptional experiences | with Michelle O'Neill

Make Today Count | with Ross Dean

Play Episode Listen Later Apr 17, 2020 52:48


Michelle O’Neill has been in the beauty industry for almost two decades. After travelling the world whilst working in first class as an in-flight Beauty Therapist for Virgin Atlantic, Michelle decided to open her own beauty salon in her home town of Ipswich. Purity was born in 2011 and has since led the way in professionalism and high standards of beauty treatments within Suffolk, UK.Discussed in this episode:- What is meant by a 'boutique experience'.- Why going above and beyond for our clients can be really beneficial to our business.- Why some business owners do not put the client experience high on their to-do lists.- What businesses are missing out on, when not delivering a higher level of service.- The common mistakes businesses make when it comes to delivering their client experiences.- Some of the myths we sometimes tell ourselves about why we can't deliver a higher level of service.- How to start incorporating a higher level of customer service.- How Michelle knew what her clients wanted when it came to planning the experiences she offers.- How working with a strong creative team was integral to the success of Michelle’s recent re-branding.- The overall benefits Michelle has seen whilst delivering great experiences in her business.- The surprising ways that Michelle’s clients’ lives have been impacted as a result of the level of service she offers.DISCLAIMER: Always seek the advice of your doctor or other qualified health care provider with any questions you may have regarding a medical condition or lifestyle change. Never disregard professional medical advice or delay in seeking it because of something you have heard on the podcast or on this website. Always seek the advice of a legal or financial professional or other qualified provider with any questions you may have regarding a legal or financial matter. Never disregard professional legal or financial advice or delay in seeking it because of something you have heard on the podcast or on this website.Welcome to Make Today Count. Your 60 mins of fresh conversation, served up to inform, educate & inspire an abundant life. Each episode I chat to thought leaders, influencers and experts in their game who all have one thing in common. The desire to go the extra mile. Pushing against the status quo to create a richer life for both themselves and those around them. Powered by compassion and driven by the need to leave the world that little bit better than when they arrived.Podcast theme music: ‘March on’ by Silent Partner. Used in agreement with the Youtube Free Music Audio Library.

Occult of Personality podcast
Mysteries of Dionysios with Peter Mark Adams

Occult of Personality podcast

Play Episode Listen Later Mar 26, 2020 50:50


Welcome to Occult of Personality: esoteric podcast extraordinaire. I’m your host, Greg Kaminsky and your co-host is Rudolf Berger.This is episode number 201, featuring an interview with Peter Mark Adams who returns to the show to discuss his recent book, Mystai: Dancing Out the Mysteries of Dionysos, published by Scarlet Imprint.Occult of Personality podcast is made possible by you, the listeners, and by the subscribers to https://chamberofreflection.com, our membership site. Before we get to the show intro, I need to say a few words about our current circumstances. Probably like you, I’m now isolating in a sort of lockdown situation to prevent the spread of the COVID19 virus. I pray that you all stay well and are not too stressed by what is happening. The main point that I want to convey is that this situation, while unusual to us, doesn’t change the fundamental reality in which we exist. Our futures are always uncertain. We never know when the end may arrive. In fact, we all suffer from a fatal condition called beingness. As initiates, occultists, mystics, Freemasons, illuminists, and magicians, we are taught to meditate upon death and impermanence as a most effective way to transform from being self-concerned to caring about the world and others. We must hold this in our minds and always remember that a contagious disease spreading through our communities does not change the fact that we must do the right thing even though it requires courage to do so. Please be brave and know that you can put your spiritual practice to the test in these days. We have the capacity to control our reactions and decisions. Use that ability with wisdom and help those around you who need it. I encourage you to be tender-hearted and compassionate even more so than before. Spread that instead of fear. We must be the light and not just talk about it. So, in that spirit, beginning this week, I’ll be posting older content from the Chamber of Reflection archive publicly at no charge. I’ll offer a free recording each day of an older interview, presentation, or meditation. Links to this free content will be posted on the Occult of Personality Facebook page and our Twitter starting on Friday, March 27th. During this time when we’re adapting to new circumstances in various ways, the least I can do is offer you some additional content to fill your days with even more magick and mystery.Now, in episode #201, Peter Mark Adams returns to the show to discuss his wonderful book, Mystai. You can find Peter Mark Adams online at https://petermarkadams.com/. Peter appeared on the show previously to talk about his book, The Game of Saturn (https://occultofpersonality.net/peter-mark-adams/). “Peter Mark Adams is an author, esotericist, tarotist and professional energy worker; he has been engaged in practical research in the fields of esotericism, energy, consciousness and healing for over 45 years. Peter and his wife run a professional practice dedicated to energy-based healing. Previous publications include Altered States / Parallel Worlds, The Tarot de Marseille Chapbook, The Healing Field: Energy: Consciousness and Transformation; and contributions on ritual, demonic possession and interventions of the deceased in the healing process in the peer reviewed academic journals Paranthropology: Journal of Anthropological Approaches to the Paranormal and the Journal of Exceptional Experiences and Psychology. Peter has acted as an advisor to a television documentary on the paranormal and been a speaker at international academic seminars on healing and consciousness. Peter is an associate member of the European Society for the Study of Western Esotericism (ESSWE).”“The Dionysian themed frescos of Pompeii’s Villa of the Mysteries constitute the single most important theurgical narrative to have survived in the Western esoteric tradition. No other practitioner account of the ritual process for conducting a mystery rite has survived down to today. The frescoes’ vivid and allusive imagery illuminates both the ritual activity of the participants as well as its esoteric import. “The frescoes, created in the most private rooms of the extensive Roman villa, were never meant to be seen by anyone other than the members of the all-female Bakkhic thiasos who conducted their most secret rites within them. Buried and preserved for posterity by the eruption of Vesuvius in 79 CE, these stunning Proto-Renaissance images guide the viewer through the consecutive stages of a theurgic rite of initiation into the mysteries of Dionysos. “Arising from within the unique interface between Greek and Roman culture in Southern Italy, the frescoes attest to the survival of an unbroken initiatic tradition of Bakkhic mystery rites on the Italian peninsula stretching back to the fifth century BCE. “The recent restoration of the frescoes has provided a fresh opportunity to elucidate the ritual processes hidden in plain sight. Taking an interdisciplinary approach, Peter Mark Adams draws on current scholarship on dithyrambic performance; the ritual dress of Greco-Roman priestesses; classical philology and the comparative ethnography of rites of higher initiation. With the same attention to detail which he demonstrated in The Game of Saturn, Adams reveals the stages of initiation encoded and accomplished in dance, gesture, ordeal, and sign. “Adams interprets the frescoes through the distinct performative lens of the ritualist, throwing light, for the first time, on the significance of the ritual vocabulary and the phenomenology of ritual participation. We are pulled into the dance ourselves and emerge transfigured by the experience.”I once again find myself very impressed by the work of Peter Mark Adams. In Mystai, Adams has revealed sacred imagery and its function within a long-dead lineage of the Mysteries. His skill in explaining the frescoes, their meanings, and purpose within the ritual context helps us understand this mystical system lost to the mists of time. In the interview, Adams explains how this cult functioned by ritually honoring the deity with a form of devotion that caused a mystical union. Peter Mark Adams has quickly become one of my favorite authors in this genre. His work is groundbreaking, and I always learn new things. Not to mention the book itself is gorgeous and because of the design, materials, colors, and contents, it felt like an indulgent luxury to sit and read it. I highly recommend Mystai!The intro music is “Awakening” by Paul Avgerinos (http://magnatune.com/artists/albums/avgerinos-gnosis?song=3) and the outro music is “Calliopeia – kithara (Ancient Greek)” by Tim Rayborn (http://magnatune.com/artists/albums/rayborn-qadim?song=6) In the Chamber of Reflection, Peter Mark Adams, Rudolf, and I continue this wonderful interview. Listen to that exclusive recording at https://chamberofreflection.com or at our Patreon at https://www.patreon.com/occultofpersonality. Again, beginning this week, I’ll be posting older content from the Chamber of Reflection archive publicly at no charge. During this time when we’re all struggling with time and money in various ways, the least I can do is offer you some additional content to fill your days with magick and mystery.I’d like to remind you that although you’re able to listen to this podcast at no charge, it costs time and money to create. We ask you to support our efforts and the creation of future podcasts by joining the membership section at https://chamberofreflection.com or subscribing via Patreon at https://www.patreon.com/occultofpersonality. And if you’re already supporting the show or have done so in the past – my heartfelt thanks and I salute you! Thanks for listening and until next time . . . https://scarletimprint.com/publications/mystaihttps://petermarkadams.com/https://occultofpersonality.net/peter-mark-adams/

Occult of Personality podcast
Mysteries of Dionysios with Peter Mark Adams

Occult of Personality podcast

Play Episode Listen Later Mar 25, 2020 50:50


Welcome to Occult of Personality: esoteric podcast extraordinaire. I’m your host, Greg Kaminsky and your co-host is Rudolf Berger. This is episode number 201, featuring an interview with Peter Mark Adams who returns to the show to discuss his recent book, Mystai: Dancing Out the Mysteries of Dionysos, published by Scarlet Imprint. Occult of Personality podcast is made possible by you, the listeners, and by the subscribers to https://chamberofreflection.com, our membership site. Before we get to the show intro, I need to say a few words about our current circumstances. Probably like you, I’m now isolating in a sort of lockdown situation to prevent the spread of the COVID19 virus. I pray that you all stay well and are not too stressed by what is happening. The main point that I want to convey is that this situation, while unusual to us, doesn’t change the fundamental reality in which we exist. Our futures are always uncertain. We never know when the end may arrive. In fact, we all suffer from a fatal condition called beingness. As initiates, occultists, mystics, Freemasons, illuminists, and magicians, we are taught to meditate upon death and impermanence as a most effective way to transform from being self-concerned to caring about the world and others. We must hold this in our minds and always remember that a contagious disease spreading through our communities does not change the fact that we must do the right thing even though it requires courage to do so. Please be brave and know that you can put your spiritual practice to the test in these days. We have the capacity to control our reactions and decisions. Use that ability with wisdom and help those around you who need it. I encourage you to be tender-hearted and compassionate even more so than before. Spread that instead of fear. We must be the light and not just talk about it. So, in that spirit, beginning this week, I’ll be posting older content from the Chamber of Reflection archive publicly at no charge. I’ll offer a free recording each day of an older interview, presentation, or meditation. Links to this free content will be posted on the Occult of Personality Facebook page and our Twitter starting on Friday, March 27th. During this time when we’re adapting to new circumstances in various ways, the least I can do is offer you some additional content to fill your days with even more magick and mystery. Now, in episode #201, Peter Mark Adams returns to the show to discuss his wonderful book, Mystai. You can find Peter Mark Adams online at https://petermarkadams.com/. Peter appeared on the show previously to talk about his book, The Game of Saturn (https://occultofpersonality.net/peter-mark-adams/). “Peter Mark Adams is an author, esotericist, tarotist and professional energy worker; he has been engaged in practical research in the fields of esotericism, energy, consciousness and healing for over 45 years. Peter and his wife run a professional practice dedicated to energy-based healing. Previous publications include Altered States / Parallel Worlds, The Tarot de Marseille Chapbook, The Healing Field: Energy: Consciousness and Transformation; and contributions on ritual, demonic possession and interventions of the deceased in the healing process in the peer reviewed academic journals Paranthropology: Journal of Anthropological Approaches to the Paranormal and the Journal of Exceptional Experiences and Psychology. Peter has acted as an advisor to a television documentary on the paranormal and been a speaker at international academic seminars on healing and consciousness. Peter is an associate member of the European Society for the Study of Western Esotericism (ESSWE).” “The Dionysian themed frescos of Pompeii’s Villa of the Mysteries constitute the single most important theurgical narrative to have survived in the Western esoteric tradition. No other practitioner account of the ritual process for conducting a mystery rite has survived down to today. The frescoes’ vivid and allusive imagery illuminates both the ritual activity of the participants as well as its esoteric import. “The frescoes, created in the most private rooms of the extensive Roman villa, were never meant to be seen by anyone other than the members of the all-female Bakkhic thiasos who conducted their most secret rites within them. Buried and preserved for posterity by the eruption of Vesuvius in 79 CE, these stunning Proto-Renaissance images guide the viewer through the consecutive stages of a theurgic rite of initiation into the mysteries of Dionysos. “Arising from within the unique interface between Greek and Roman culture in Southern Italy, the frescoes attest to the survival of an unbroken initiatic tradition of Bakkhic mystery rites on the Italian peninsula stretching back to the fifth century BCE. “The recent restoration of the frescoes has provided a fresh opportunity to elucidate the ritual processes hidden in plain sight. Taking an interdisciplinary approach, Peter Mark Adams draws on current scholarship on dithyrambic performance; the ritual dress of Greco-Roman priestesses; classical philology and the comparative ethnography of rites of higher initiation. With the same attention to detail which he demonstrated in The Game of Saturn, Adams reveals the stages of initiation encoded and accomplished in dance, gesture, ordeal, and sign. “Adams interprets the frescoes through the distinct performative lens of the ritualist, throwing light, for the first time, on the significance of the ritual vocabulary and the phenomenology of ritual participation. We are pulled into the dance ourselves and emerge transfigured by the experience.” I once again find myself very impressed by the work of Peter Mark Adams. In Mystai, Adams has revealed sacred imagery and its function within a long-dead lineage of the Mysteries. His skill in explaining the frescoes, their meanings, and purpose within the ritual context helps us understand this mystical system lost to the mists of time. In the interview, Adams explains how this cult functioned by ritually honoring the deity with a form of devotion that caused a mystical union. Peter Mark Adams has quickly become one of my favorite authors in this genre. His work is groundbreaking, and I always learn new things. Not to mention the book itself is gorgeous and because of the design, materials, colors, and contents, it felt like an indulgent luxury to sit and read it. I highly recommend Mystai! The intro music is “Awakening” by Paul Avgerinos (http://magnatune.com/artists/albums/avgerinos-gnosis?song=3) and the outro music is “Calliopeia – kithara (Ancient Greek)” by Tim Rayborn (http://magnatune.com/artists/albums/rayborn-qadim?song=6) In the Chamber of Reflection, Peter Mark Adams, Rudolf, and I continue this wonderful interview. Listen to that exclusive recording at https://chamberofreflection.com or at our Patreon at https://www.patreon.com/occultofpersonality. Again, beginning this week, I’ll be posting older content from the Chamber of Reflection archive publicly at no charge. During this time when we’re all struggling with time and money in various ways, the least I can do is offer you some additional content to fill your days with magick and mystery. I’d like to remind you that although you’re able to listen to this podcast at no charge, it costs time and money to create. We ask you to support our efforts and the creation of future podcasts by joining the membership section at https://chamberofreflection.com or subscribing via Patreon at https://www.patreon.com/occultofpersonality. And if you’re already supporting the show or have done so in the past – my heartfelt thanks and I salute you! Thanks for listening and until next time . . . https://scarletimprint.com/publications/mystai https://petermarkadams.com/ https://occultofpersonality.net/peter-mark-adams/

Your 3 Eyes with Megan Sweet
Nancy Rynes author of Awakenings from the Light

Your 3 Eyes with Megan Sweet

Play Episode Listen Later Jan 21, 2020 51:55


In 2014, Nancy Rynes’ life was dramatically changed when she was hit by a car while riding her bike. The resulting injuries were so profound that her heartbeat and breathing stopped while on the operating table. The resulting experiences that Nancy had during her Near Death Experience have transformed the way she understands and experiences life here on earth.  Nancy describes herself as a spiritual explorer, making the path to a heaven-filled life clearer for seekers the world over. Nancy has become a leading voice for bringing heaven's wisdom into our lives on earth, and for helping others to develop their own heart-centered intuition. Known for her fun, lighthearted, girl-next-door demeanor, Nancy teaches others how to live a more purposeful, joyful, and heaven-inspired life. Nancy believes that the road to true happiness starts with acting in love and gratitude: loving ourselves for who we truly are, loving others for the spark of Divinity we hold inside, and showing gratitude for our lives by living our core truths as fully and abundantly as possible. Her book Awakenings from the Light dives into these and other topics, giving the reader concrete examples of how to make Heaven's wisdom a very real part of life on Earth. She has also authored Messages from Heaven, and contributed to the book Awakened by Death. Nancy Rynes has been featured on NBC's Megyn Kelly TODAY. She has been a keynote speaker at numerous conferences dedicated to Near Death Experiences, she has also appeared on many radio programs, her writing has been featured in BeliefNet, Regenerate Magazine, Excellence Reporter, and The Journal of Exceptional Experiences and Psychology. Nancy is also an artist, and has a collection of spiritual, nature and whimsical prints and paintings for sale.

The Intentional Greatness Podcast
Woman Entrepreneur | Creating Exceptional Experiences, with Amy Zaroff

The Intentional Greatness Podcast

Play Episode Listen Later Jul 31, 2019 54:27


Amy Zaroff is the founder and Creative Director of Amy Zaroff Events and Designs. Her mantra is “All you have is your name. Use it wisely.” As an extraordinary event planner with over 20 years of experience in a wide range of industries including television production, restaurant ownership, marketing, hospitality and event production, Amy has refined her skills in design, planning and time management. She has produced events for companies including: Target, HealthPartners, Ronald McDonald House Charities, Major League Baseball, the Minnesota Vikings and the James Beard Foundation as well as many luxury weddings and mitzvahs throughout the country. She is a mother, active Women Presidents' Organization member, and volunteer who is truly engaged in her community. As a woman entrepreneur who is driven to please others, Amy has had to look internally to find clarity and consider her own happiness as an important part of a successful life. What You Will Learn: Amy discusses her mantra, “All you have is your name. Use it wisely.” She shares the meaning behind the mantra and explains the importance of building a trusted reputation and having nonstop enthusiasm for her work. Amy explains how she has worked to put herself first more often, focus on her family more intensely, and reevaluate and redefine her priorities in life. She shares how recent life experiences have brought her a new level of clarity. Amy shares why turning her business's focus from social events like weddings and bar mitzvahs toward corporate and nonprofit events and experiential marketing helped revitalize her and brought her to a new level of passion for her work. Amy shares how she learned to recognize and worry less about the things she can't control, and she explains how this reframed her work as a woman entrepreneur so that the joy comes from the process and not just from the final product. Amy discusses how her business evolved from invitation stationery and gift shop she purchased 15 years ago despite knowing little about retail. She shares how she evolved the business into event-planning and learned to shed what wasn't working to become a more successful woman entrepreneur. Amy shares how her company's big break came when Target hired them to produce a national corporate event with 11,000 attendees, and she shares how this marked the beginning of a new era for the company. Amy discusses how her company delivers an exceptional experience and builds trusted relationships with their clients. Amy explains why its not only important to trust your clients but for them to also gain trust in her and how she creates that culture. Amy talks about the stigma surrounding mental health and mental illness, and shares her struggles with anxiety especially surrounding the 9/11 attacks that took place shortly after she had her children. She shares her family's open conversations about mental health and the importance of seeking help when it is needed. Amy discusses the times that she feels most unfu♥

DRIVE with Mike & Peter - Cars & Hustle
MISSION: To Give Exceptional Experiences - Be the BEST PODCAST? - 025 #InnerDRIVE

DRIVE with Mike & Peter - Cars & Hustle

Play Episode Listen Later Jun 14, 2019 32:42


Today we talk about how important it is to have your culture, your people aligned to your mission and vision. One of our missions is to be the best morning podcast, that's entertaining, inspiriting, and fun!

Connecting Tech + Design with Katye (McGregor) Bennett
Design Insights: A Designer's Perspective on Smart Homes and Exceptional Experiences @ Home

Connecting Tech + Design with Katye (McGregor) Bennett

Play Episode Listen Later May 24, 2019 50:23


Episode 4: Discussing Portland, OR interior designer Molly Switzer's recent smart Home projects and how she's working with tech integrators to achieve the client's vision as well as tech trends in the kitchen and bath and how that's now driving more whole-home focus for her as a designer.

The Live Event Life
The LIVE Life 38: Managing Pixel Mania With The Spyder X80

The Live Event Life

Play Episode Listen Later May 23, 2019 34:29


Event managers are focusing more and more on event experiences. In order for them to achieve their event experience goals, their mindsets are shifting from event production to experiential design.

That Bad Review with Adrian Easdown
56. Nick Ellis on Leveraging Your Assets, Responding to Bad Reviews and Exceptional Experiences for Guests

That Bad Review with Adrian Easdown

Play Episode Listen Later May 12, 2019 40:12


Hotel guests expect so much more than just a bed to sleep in and a complimentary sliver of soap these days. What they really desire is value through experiences and personal connections. Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in any way with caravanning, running ... Read More The post 56. Nick Ellis on Leveraging Your Assets, Responding to Bad Reviews and Exceptional Experiences for Guests appeared first on Adrian Easdown.

Why Would You Go There
Exceptional Experiences

Why Would You Go There

Play Episode Listen Later May 2, 2019 44:50


Troy & Lee each talk about the Top 5 experiences they have had traveling.

Psychedelics Today
Lucas Jackson - Breathwork, Ayahuasca, NDEs: Integrating Exceptional Experiences

Psychedelics Today

Play Episode Listen Later Apr 2, 2019 86:00


Download In this episode Kyle sits down with a close friend in the psychedelic space, Lucas Jackson. They have shared many experiences such as Near Death Experiences, leading breathwork workshops, and other similarities. They cover topics such as the Near Death Experience, Ayahuasca experience, Breathwork tools, and accepting death, finding meaning and integrating these exceptional experiences. 3 Key Points: Exceptional experiences are not always euphoric and light, they can also be dark and cathartic and make it difficult to transition back into ‘real life’. Lucas explains his Ayahuasca experience as his darkest and hardest. He felt alone with no help, no one to talk to to help understand it, he felt as if he actually died. But this gave him a realization and acceptance of death. The key to making it through and putting understanding to the dark experiences is having the right tools, such as a community of understanding people, practices such as breathwork, yoga, meditation and just simply coming back to the breath. Support the show Patreon Leave us a review on iTunes Share us with your friends – favorite podcast, etc Join our Facebook group - Psychedelics Today group – Find the others and create community. Navigating Psychedelics Trip Journal                                              Integration Workbook             Show Notes About Lucas Lucas' interest in psychedelics started in high school, the books that he read then were influential He had a near death experience at 19 He came down with a lung issue and was in the hospital for 2 months and in and out of different stages of consciousness After that experience his interest for psychedelics and breathwork grew Lucas describes it not totally as a single NDE but more as being so close to death for an extended period of time He says it wasn't mystical and great, coming back to ‘real life’ had some dark qualities Revisiting a Dark Past Lucas says he wrote stuff down when he was in the hospital with a breathing tube and couldn't talk and one day he went through it all and it was very dark and cathartic When he went through and read his past writings, he said that he felt sympathy for the ‘him’ that wrote it He says it is hard to remember the person he was before his experience and illness Breathwork After he dropped out of school, he started up a farm in Vermont and then toward the end of that he started to feel restless and there were synchronicities that led him to breathwork He heard that Stan Grof was going to be doing a talk at a local bookshop and he met Lenny and Elizabeth Gibson He ended up doing breathwork training in New York He explains the experience as more powerful than what he would have imagined He said he wanted to tell everyone about it after the first breathwork experience Kyle says its common with any exceptional experience, people want to run and tell the world Lucas says the sitting was just as powerful as the breathing It's not often that you have someone sit at your side for 2-3 hours giving you full attention Lucas says that his GTT training was supposed to take 2 years and he thought he was going to get through it in 2 years no problem and he is in his 5th year doing the program and he loves the pace Kyle says that part of the training in breathwork is doing your own work Lucas says with this kind of work, you don't get through it and you're done, It's a continuous process Robert Anton Wilson’s ‘maybe’ logic helps Lucas with being okay with not knowing He had a few experiences where he went through a ‘death’ feeling, and then he would let go and blast through this ‘light’ and then feelings oneness and wholeness Ayahuasca Lucas went through the ‘death’ experience and thought it was actually real, he felt complete void and nothingness That experience haunted him for years His ayahuasca experience was really about the purge, letting go of absolutely everything James Fadiman The remoteness of the experience was what he was seeking, being so far removed from everything he had known, everything that made him comfortable The shaman was known for his potency of the brew There is no consistency among the dosage He felt very alone during the experience, he had no help, but it was almost special because it taught him that he is alone always anyway so there was some comfortability with the realization The shaman didn't speak English and the messages that he received through the translator didn't make him feel completely safe about his experience It took him over 3 years of chewing on the content and the questions before feeling somewhat okay Lucas’ advice to anyone wanting to do this is ‘take off, make time for this, you'll need more time than you think’ “I believe that there is a collective pool to tap into, where you're processing the suffering of all, and once you hit that, it's an abyss and you have to surrender. It can be so freeing.” - Lucas Spiritual Emergence Lucas says there wasn't any day or event where he felt like he was going to have to go to the hospital or harm anybody, but it's because he has the correct tools and great community For him, the first experience was fun and exciting and then you want to do more and then you get into the work and the hard stuff "What is, waking up?" - Lucas There's the Ram Dass idea that the tool will fall away when its usefulness has been exhausted Lucas says the tool is having a daily practice, and for him its a breathing practice Grof’s framework was a lifesaver for Lucas “What are you going to do with the reality you are presented with?” - a quote from The Truman Show movie “Even if this is all an illusion, why not make this the best illusion, the best dream?” - Lucas How are we showing up to the world after something so exceptional? Final Thoughts What is this world for? Lucas mentions an Alan Watts video, it says life is like a dance, there is no goal, and then after the dance we sit down “What is the particular thing that we are trying to achieve? General improvement of all humanity sounds like a good goal. Hopefully psychedelics can be a huge tool in moving towards that.” -Lucas Lucas says that he isn't a therapist, but he is available to talk with someone if they may need it. Having an open and welcoming therapist is great, but if they've never had an exceptional experience, it's helpful to talk to someone who has, therapist or not. About Lucas Jackson Lucas has spent his life wandering through inner and outer landscapes, collecting experiences, and sharing those experiences with those closest to him. His outer wanderings have led him to working with earth and plants around the world, including starting a biodynamic/permaculture food forest in Central Vermont. Lucas has also spent time working with people who were experiencing extreme states of consciousness while at Soteria-Vermont and while volunteering with The Zendo Project. The galleries of his inner world are made up of psychedelic musings, astrological insights, and various constellations of esoteric traditions. Lucas holds degrees in Environmental Science and Psychology and is currently pursuing an MA in Religious Studies. Lucas can be reached through his email address at lucasjackson24@gmail.com as well as on Instagram @biodellic. He is available for astrological readings and is happy to meet others interested in discussing the topics covered throughout this episode of the podcast.

Truth Seeker Podcast
The Atheist Who Went To Heaven | The NDE of Nancy Rynes

Truth Seeker Podcast

Play Episode Listen Later Jan 4, 2019 105:24


In this episode of The TruthSeekah Podcast TruthSeekah is join by Nancy Rynes. Learn how Nancy Rynes, a scientist and former atheist, transformed her life by using spiritual wisdom given to her during a profound Near-Death Experience (NDE).  Nancy Rynes is a spiritual explorer, making the path to a heaven-filled life clearer for seekers the world over. Nancy is a leading voice for bringing heaven's wisdom into our lives on earth, developing our heart-centered intuition, and living a life of inspired creativity. Known for her fun, lighthearted, girl-next-door demeanor, Nancy teaches others how to live a more purposeful, joyful, and heaven-inspired life. Nancy was raised in the Catholic faith but moved away from those teachings in her early 20s. As a scientist, science writer, and corporate trainer, for over two decades Nancy aligned herself with the skepticism prevalent in so much of the scientific community. She remained an atheist until her life-changing bicycling accident and near-death experience (NDE). Now, Nancy is an avid spiritual seeker as well as practitioner of compassion, kindness, contemplative prayer, and present-moment awareness.  Drawing on heaven's transformational wisdom learned during her own NDE, she integrates the teachings of love, compassion, kindness, gratitude, and joy that form the foundation for a peace-filled, meaningful life. Nancy believes that the road to true happiness starts with acting in love and gratitude: loving ourselves for who we truly are, loving others for the spark of Divinity we hold inside, and showing gratitude for our lives by living our core truths as fully and abundantly as possible. Her book Awakenings from the Light dives into these and other topics, giving the reader concrete examples of how to make Heaven's wisdom a very real part of life on Earth. She has also authored Messages from Heaven, and contributed to the book Awakened by Death. Nancy Rynes has been featured on NBC's Megyn Kelly TODAY. She has been a keynote speaker at SCL Healthcare's Provider Resilience conference and a featured speaker at the IANDS Annual Conference, the "Shifting Your Reality" Conference, and with Eben Alexander at The Vail Symposium. She has also appeared on many radio programs including Conscious Conversations with Christine, We Don't Die, AngelHeart Radio, Moments with Marianne, Stargate Roundtable, IANDS NDE Radio, Heavenly Encounters Radio, and SoulfullPreneur Radio. Nancy's writing has been featured in BeliefNet, Regenerate Magazine, Excellence Reporter, and The Journal of Exceptional Experiences and Psychology. TruthSeekah New Guided Meditation | The Throneroom Visualization https://gumroad.com/truthseekah

The TruthSeekah Podcast
The Atheist Who Went To Heaven | The NDE of Nancy Rynes

The TruthSeekah Podcast

Play Episode Listen Later Jan 3, 2019 100:58


In this episode of The TruthSeekah Podcast TruthSeekah is join by Nancy Rynes. Learn how Nancy Rynes, a scientist and former atheist, transformed her life by using spiritual wisdom given to her during a profound Near-Death Experience (NDE).  Nancy Rynes is a spiritual explorer, making the path to a heaven-filled life clearer for seekers the world over. Nancy is a leading voice for bringing heaven's wisdom into our lives on earth, developing our heart-centered intuition, and living a life of inspired creativity. Known for her fun, lighthearted, girl-next-door demeanor, Nancy teaches others how to live a more purposeful, joyful, and heaven-inspired life. Nancy was raised in the Catholic faith but moved away from those teachings in her early 20s. As a scientist, science writer, and corporate trainer, for over two decades Nancy aligned herself with the skepticism prevalent in so much of the scientific community. She remained an atheist until her life-changing bicycling accident and near-death experience (NDE). Now, Nancy is an avid spiritual seeker as well as practitioner of compassion, kindness, contemplative prayer, and present-moment awareness.  Drawing on heaven's transformational wisdom learned during her own NDE, she integrates the teachings of love, compassion, kindness, gratitude, and joy that form the foundation for a peace-filled, meaningful life. Nancy believes that the road to true happiness starts with acting in love and gratitude: loving ourselves for who we truly are, loving others for the spark of Divinity we hold inside, and showing gratitude for our lives by living our core truths as fully and abundantly as possible. Her book Awakenings from the Light dives into these and other topics, giving the reader concrete examples of how to make Heaven's wisdom a very real part of life on Earth. She has also authored Messages from Heaven, and contributed to the book Awakened by Death. Nancy Rynes has been featured on NBC's Megyn Kelly TODAY. She has been a keynote speaker at SCL Healthcare's Provider Resilience conference and a featured speaker at the IANDS Annual Conference, the "Shifting Your Reality" Conference, and with Eben Alexander at The Vail Symposium. She has also appeared on many radio programs including Conscious Conversations with Christine, We Don't Die, AngelHeart Radio, Moments with Marianne, Stargate Roundtable, IANDS NDE Radio, Heavenly Encounters Radio, and SoulfullPreneur Radio. Nancy's writing has been featured in BeliefNet, Regenerate Magazine, Excellence Reporter, and The Journal of Exceptional Experiences and Psychology. TruthSeekah New Guided Meditation | The Throneroom Visualization https://gumroad.com/truthseekah

The Live Event Life
The LIVE Life 37: Experiential Design vs Event Production

The Live Event Life

Play Episode Listen Later Nov 23, 2018 24:59


Event managers are focusing more and more on event experiences. In order for them to achieve their event experience goals, their mindsets are shifting from event production to experiential design.

SCV Means Business
E05: Princess Cruises- Creating Exceptional Guest Experiences

SCV Means Business

Play Episode Listen Later Oct 24, 2018 21:54


In this episode Jan Swartz, President of Princess Cruises, gives us a behind-the-scenes look into the innovative world of the cruise industry and discusses how it has evolved over the years to bring exceptional experiences to guests. Swartz shared how their trademarked wearable technology, the Ocean Medallion, is helping revolutionize and personalize guest experiences on a whole new level, and reveals what she thinks is the best cruise destination in the world.

The Live Event Life
The LIVE Life 31: Agency Creative Services – Pt 1

The Live Event Life

Play Episode Listen Later Jan 25, 2018 44:54


Offering creative services for experiential marketing and live events for ProAV staging companies

Multiply Your Business Podcast
Following Your Passion and Creating Exceptional Experiences with David McCammon – #049

Multiply Your Business Podcast

Play Episode Listen Later Dec 7, 2017 32:25


    David McCammon discovered photography as a teenager and has been photographing professionally for over thirty years. He is a Photographer, Educator, and Author of Image Power: Balancing Passion and Profit in Business. Learn from David’s unique perspective, gained from over thirty years of work in the photography industry. In This Episode, You’ll Learn: […] The post Following Your Passion and Creating Exceptional Experiences with David McCammon – #049 appeared first on Multiply Your Business Podcasts.

AVWeek - MP3 Edition
AVWeek 310: Experience

AVWeek - MP3 Edition

Play Episode Listen Later Aug 7, 2017 31:08


How the FCC’s decisions on Net Neutrality could impact commercial audio video. We talk about why a technology industry group is supporting them. The rise and evolution of audio video systems in airports. How to create exceptional experiences for your clients. Host: Tim Albright Guests: John Ivey – Atlas-IED Karen Smidt – Chief Mounts Links [...]

AVWeek - MP3 Edition
AVWeek 310: Experience

AVWeek - MP3 Edition

Play Episode Listen Later Aug 7, 2017 31:08


How the FCC’s decisions on Net Neutrality could impact commercial audio video. We talk about why a technology industry group is supporting them. The rise and evolution of audio video systems in airports. How to create exceptional experiences for your clients. Host: Tim Albright Guests: John Ivey – Atlas-IED Karen Smidt – Chief Mounts Links [...]

AVWeek - MP3 Edition
AVWeek 309: Video Culture

AVWeek - MP3 Edition

Play Episode Listen Later Jul 31, 2017 35:54


Why a North American audience should pay attention to IBC, ISE and other international shows. We debate which is better, category cable or fiber for audio video transmissions. How to get your clients the inspirational AV they desire. Video available below Host: Tim Albright Guests: Dawn Meade – Dawn Meade on Twitter Mike Brandes – [...]

AVWeek - MP3 Edition
AVWeek 309: Video Culture

AVWeek - MP3 Edition

Play Episode Listen Later Jul 31, 2017 35:54


Why a North American audience should pay attention to IBC, ISE and other international shows. We debate which is better, category cable or fiber for audio video transmissions. How to get your clients the inspirational AV they desire. Video available below Host: Tim Albright Guests: Dawn Meade – Dawn Meade on Twitter Mike Brandes – [...]

Ascend Podcast
AP 86: Ghost in the Machine, Consciousness, Remote Viewing - Stephan Schwartz

Ascend Podcast

Play Episode Listen Later Jun 20, 2017 54:01


Topics Disscussed: Remote Viewing, Non Local Consciousness, Near Death Experiences, Ghost in the Machine, Psychic Phenomena, Collective Consciousness We sit down with Stephan Schwartz to examine consciousness from the perspective of material science. Non-Local Consciousness and Exceptional Experiences, Near Death Experiences, Ghost in the Machine and Psychic Phenomena. Support the podcast: Via our Patreon page - https://www.patreon.com/Ascend Show Notes - http://ascendbodymind.com/ascend-podcast/

Untangling Christianity Podcast
98: Examining Exceptional Experiences

Untangling Christianity Podcast

Play Episode Listen Later Jul 6, 2015 35:42


In this podcast John and Gregg once again return to “the Eagle” in order to discuss the notion of experience and, particularly, to contrast everyday experiences with exceptional experiences. Gregg begins by explaining how he wants to relate exceptional experiences, and particularly experiences of God, to something called Speech Act theory (by J. L. Austin). John […] The post 98: Examining Exceptional Experiences appeared first on Untangling Christianity.