Podcast appearances and mentions of jennifer tejada

Wharton vice dean for executive education Patti Williams talks with Jennifer Tejada, CEO of digital operations management firm PagerDuty, about the importance of having an “ownership mindset,” understanding your users, and preparing for big changes like the advent of AI. Hosted on Acast. See acast.com/privacy for more information.

When a website goes down, companies lose an average of $500,000 per minute. The Sunday Times' tech correspondent Danny Fortson brings on Jennifer Tejada, chief executive of PagerDuty, a company founded to keep that from happening (2:45). She talks about growing up in a small town (8:00), using supercomputers in the 1990's to sell consumer products (12:30), coming to the West Coast via Australia (14:00), working around the world (16:30), operating as an outsider (18:15), defending DEI (21:00), the crossover of pro sports and tech (25:00), and going public (28:30). Hosted on Acast. See acast.com/privacy for more information.

Jennifer Tejada, CEO of PagerDuty, discusses the influence of AI on business workflows, focusing on automating operations, maintaining customer trust, and navigating generative AI challenges. Together with SaaStr CEO and Founder Jason Lemkin, they addresses the role of AI in managing incidents, improving efficiency, and changing decision-making in enterprises. Lastly, we delve into how AI and human roles can coexist, foreseeing a shift towards high-value work as automation increases, with a call for leaders to embrace AI's potential while adapting to technological advancements. -------------- SaaStr hosts the largest SaaS community events on the planet. Join us in 2024 at: SaaStr Annual: Sept. 10-12 in the SF Bay Area. Join 12,500 SaaS professionals, CEOs, revenue leaders and investors for the world's LARGEST SaaS community event of the year. Podcast listeners can grab a discount on tickets here: https://www.saastrannual2024.com/buy-tickets?promo=fave20 SaaStr Europa: June 5-6 in London. We'll be hosting the 5th SaaStr Europa in London for two days of content and networking. Join 3,000 SaaS and Cloud leaders. Podcast listeners can grab a discount on Europa tickets here: https://www.saastreuropa2024.com/buy-tickets?promo=fave200 -------------- This episode is sponsored by: Remote.com Are you overwhelmed with paperwork managing overseas contractors? Say hello to efficiency with Remote's Contractor Management solution! Seamlessly handle invoicing, fixed payments, and compliant, localized contracts. Kickstart your free trial today at Remote.com -------------- This episode is sponsored by: Northwest Registered Agent Get more when Northwest Registered Agent starts your business. They'll form your company fast and stand up your entire business identity in minutes. That means business free domain, business email, website, hosting, address, mail scanning, business phone app, all within minutes. Visit https://www.northwestregisteredagent.com/saastr to get a 60 percent discount on your next LLC.

Customers + Teams = Amazing Business OutcomesIn today's episode, we talked with Angela Christman, Founder of Lift Bridge Strategy, an HR firm that provides people development that fosters enterprise growth. Angela got her start in HR working in the corporate world of Walmart, and then for Marvin Windows. She's taken what she learned all those years to apply to privately held company clients who are looking to match their company purpose and values with not only their internal team, but their customers too. She ties the employee experience with the customer experience in her work with company owners and leaders, which is truly a fresh approach to HR strategy!What capabilities does your company need to acquire in order to achieve your long term goals? This objective can many times be met without hiring more people!  Working with strategic partnerships, contractors and technology, owners can achieve growth goals without add people to the payroll. In these uncertain times, this can be the perfect solution to long term growth goals.Angela shared a famous quote taken from Jennifer Tejada, CEO and Chairwoman of Pager Duty that says: “A culture will be defined by its lowest level of behavior tolerated, not the most audacious aspiration.”  How's that for a mouthful?So, how do we join the customer and employee for those amazing outcomes? Utilizing psychology more than logistical tactic. 1. Empathy: Listen to the customer and employee to gain understanding2. Vulnerability: Innovation requires risk, and risk requires vulnerability3. Flexibility: be willing to try new ways of seeing, discussing and solving. Say "Why Not"  instead of always asking "Why". Listen the interview here. Connect with Angela Christman and Lift Bridge Strategy hereThank you to our show sponsors!  Sunbelt Business Advisors and Trust PointAre you ready for your best exit? There is no time like the present to prepare. Check out these resources offered by KeyeStrategies: Business Readiness Transition online course Free Ebook download here Purchase Poised for Exit book here

Although it might sometimes seem like another exercise in ticking boxes, there are leaders in the tech industry that believe in empathy as a business tool for fostering strong relationships with both customers and employees.In this episode of The Next Stage Velia Carboni, Chief Digital and Technology Officer for VF Corporation and Jennifer Tejada, CEO of PagerDuty, talked about the importance of empathy in the tech industry and business in general, and how it can lead to better products and services.They also discussed how technology has enabled a more empathetic approach to managing a distributed workforce and how chat and instant messaging platforms can cultivate empathy between colleagues. Velia Carboni, chief digital and technology officer, VF Corporation and Jennifer Tejada, CEO, PagerDuty were in conversation with Jared Lindzon, a freelance journalist with The Globe and Mail on the Corporate Innovation Summit (CIS) stage at Web Summit 2022.Thank you for listening! If you enjoyed this episode, please rate and review us on your favourite podcast platform.Collision 2023 is taking place in Toronto on June 26-29, 2023. Get your tickets here before prices increase."The best technology conference on the planet".Follow us on Twitter, Instagram and Linkedin.

Our anchors begin today's show with Verge Editor-in-Chief Nilay Patel discussing layoffs across tech, and CNBC's Kate Rooney reports on the Department of Justice asking for an independent probe into the bankruptcy of FTX. Next, we talk Q3 results with PagerDuty CEO Jennifer Tejada and Smartsheet CEO Mark Mader, and our Julia Boorstin covers cost cutting measures affecting private companies on CNBC's Disruptor 50 list. Later, Oculus Founder Palmer Luckey joins after Anduril, his defense technology start-up, reached a $7 billion valuation with a new funding round.

PagerDuty CEO Jennifer Tejada has mixed feelings about how she is often portrayed in the press, as a “badass woman CEO.” The scarcity of female executives in enterprise means that it's often the first thing anyone wants to talk about — not her performance leading a $2 billion company, or her team. She has specifically designed that team to include more under-represented people like her, so that she is not “the only one in the room” — but one executive team isn't enough. “In my peer group, there's still not enough Hayden Browns, there's not enough Yamini Rangans, there's not enough Safra Katzes,” Jennifer says. “And that is a failing of the industry.”In this episode, Jennifer and Joubin discuss IPO chasers, the P&G Mafia, reward-centered leadership, participation trophies, serving others in a crisis, working women, plate spinning, perfect girl syndrome, unconscious bias, competitive offshore yacht racing, disconnecting from work, “re-finders,” interrupt work, consistent high standards, beginner's mind, talent identification, weird but beloved brand names, and dealing with grief.In this episode, we cover: The good side of market corrections, and investing in people (00:58) Learning how to fail and where Jennifer's work ethic came from (05:28) Her father's death and how she adjusts “when shit hits the fan” (13:03) Recognizing your own limits and working for your family (17:43) The double-edged sword of being a visible female CEO (23:13) Taking a break from your career to work on yourself (28:42) Identity in Silicon Valley and getting put in a box (35:09) How Jennifer got to PagerDuty and delivering value to customers (40:17) PagerDuty's IPO in the middle of a major pivot (45:23) Responsibility overload and self-criticism (49:36) Founder-led companies and the advantages of being a “re-finder” (52:55) PagerDuty's transition from one product to many (57:56) The “unfathomable loss” of Phylicia “PJ” Jones and being vulnerable with coworkers (1:00:36) Why grit is a requirement for success (01:06:52) Links: Connect with Jennifer Twitter LinkedIn Email: jennifer@pagerduty.com Connect with Joubin Twitter LinkedIn Email: grit@kleinerperkins.com  Learn more about Kleiner Perkins

Our anchors begin today's show with CNBC's Steve Liesman sharing data from the New York Fed showing a sharp decline in one-year inflation expectations, and CNBC's Mike Santoli breaks down the Nasdaq falling to its lowest levels since July 2020. Next, Madrona Venture Group Managing Partner Matt McIlwain offers his outlook for e-commerce, and our Julia Boorstin joins as she launches her new book – “When Women Lead” – on the advantages of female leaders. Then, Wall Street Journal Senior Personal Technology Columnist Joanna Stern previews what to expect from Meta's upcoming high-end VR headset, and CNBC's Robert Frank reports on Meta CEO Mark Zuckerberg's massive wealth losses on the year. Later, CNBC's Contessa Brewer also reports live from the Global Gaming Expo in Las Vegas, and our Julia Boorstin returns for a conversation with one of the leaders profiled in “When Women Lead,” PagerDuty CEO Jennifer Tejada.

Our anchors begin today's show with Wolfe Research Director Gal Munda offering his outlook for the software sector, and SentinelOne Co-Founder and CEO Tomer Weingarten weighs in on the cybersecurity firm's Q2 beat and guidance for the year ahead. Next, PagerDuty CEO Jennifer Tejada breaks down the cloud computing company's latest results, and our Julia Boorstin reports on Qualcomm's new partnership to develop custom chipsets for Meta's virtual reality products. Then, Smartsheet CEO Mark Mader joins as shares surge after posting a quarterly beat on the top and bottom lines. Later, we share highlights from the latest episode of our Carl Quintanilla's “Binge” digital series with “Dopesick” creator Danny Strong, and CNBC's Yasmin Khorram covers San Francisco's struggle to bring workers back into offices.

Join us in the BreakLine Arena for a conversation with Jennifer Tejada, CEO, and Joe Militello, CPO of PagerDuty, the Saas incident response platform.Both Jennifer and Joe walked unconventional paths toward Pagerduty. Jennifer, a woman of color and a member of a military family, grew up in CPG selling "peanut butter and diapers" before transitioning into the tech sector. Joe served in the Marine Corps infantry before jumping to a career in human resources. They drew from their personal and professional experiences to discuss the enormous advantage of a unique perspective and a beginner's mind. Jen said, “By definition, the tech industry is not particularly diverse, and I think we have been successful because of the fact that we are intentional about inclusive leadership, because we bring people from different, racial, ethnic, gender, age, and vocational backgrounds, and it helps us understand problems through a variety of lenses.” Jen and Joe also share with the BreakLine Arena PagerDuty's recent conversation about vision and mission, character, and the importance of committing to shared values.Please like, rate, subscribe, or review our show if you've liked what you've heard! We'd love to hear your thoughts. If you're interested in joining our community, please visit www.breakline.org.

Our anchors begin today's show with former Twitter CEO Dick Costolo offering his outlook for the Nasdaq, and Unity CEO John Riccitiello shares insights from the video game software company's latest industry report. Then, CNBC's Steve Kovach weighs in on how the Federal Reserve's plan to hike rates will impact the cash stockpiled by tech firms, and PagerDuty CEO Jennifer Tejada joins following the cloud computing platform's Q4 results. Later, our Julia Boorstin reports on Netflix testing a new fee for users sharing their accounts, and CNBC's Kate Rooney covers tech workers whose stock in their employers has plunged amid the sell-off hitting the sector.

As employers continue to navigate the changing landscape of work, many are faced with a myriad of difficult decisions. Should employees return regularly, irregularly, or at all? What digital tools should we invest in and rely on? And how can we build an amazing workplace culture with a partial or fully remote staff?Stewart Butterfield, the CEO and co-founder of Slack, and Jennifer Tejada, the Chairperson and CEO of PagerDuty, joined Fortune Magazine's Michal Lev-Ram for a discussion about managing and leading increasingly digital teams. They share their personal experiences, recommendations for fostering meaningful, remote relationships, and the tools they use every day to stay connected.

PagerDuty's CEO, Jennifer Tejada, and Sameer Dholakia, former CEO of SendGrid and current PagerDuty Board Member share what fellow founders can learn from PagerDuty's post-IPO reality, and the realities of operating as a public company, two years later. 

PagerDuty CEO Jennifer Tejada and Greylock general partner Sarah Guo discuss the importance of empathetic leadership, the value of automation in service of people, the effectiveness of trust and transparency as a means of corporate communication — and shares advice on how to build good relationships with your current and former employees, your executive peers, and your board of directors. This discussion was part of Greylock's Iconversations series. You can read a transcript of this podcast here. https://greylock.com/greymatter/jennifer-tejada-pagerduty-leadership-cross-training/

Even before the pandemic, a large number of PagerDuty employees were working in a hybrid fashion. "I think maybe even some organizations are underestimating the complexity that comes as a result of giving your employees the flexibility they want," CEO Jennifer Tejada says on this week's Leadership Next. She shares tricks and tips for successfully leading a hybrid workforce. She also talks about the impact the pandemic has had on working women, why PagerDuty opened an office in Atlanta, and the importance of networking. Also in today's episode, the CEO of Puppet, Yvonne Wassenaar. 

On our 2nd episode, Jessica and April catch up with Heather Fernandez, CEO and Co-Founder of Solv Health and Board Director at Atlassian. Heather started her career working on the McCain presidential campaign before finding her first job in Silicon Valley at a PR firm. In her own words, “it's ok to be non-linear! I think there's this meme in tech that you have to have been working out of a garage...building a bunch of things to become a tech founder. And it's just not true.” Heather spent nearly a decade at Trulia, joining as the 12th employee and grew to become the GM and SVP running advertising product, marketing and sales before the acquisition by Zillow Group for $2.5B. She shares the real talk of hypergrowth: “I could talk about my Trulia history in four very beautiful bullet points. And it's like, wow, how great. But the reality of any company is there's a shitload of grind in there.” Bill Gurley led Solv's Series A and Heather shares lessons she learned from him: “consumer marketplaces and great consumer technology companies are oftentimes amplifying a consumer trend, not creating a totally new paradigm.” And lastly, we discuss how to lead an organization amidst twin challenges of massive growth and the chaos of Covid. “There were not pivots as much as there were massive accelerations of things that we plan to do that all of a sudden became the imperative to do.” Each week, we wrap up with a Shoutout to people who've inspired and helped us along the way. This episode, April and Heather share what they've learned from Jennifer Tejada, CEO of Pager Duty. The #ANGELS Pod brings you conversations about the latest tech trends with the people inventing and shaping them in Silicon Valley and beyond. Hosted by the co-founders of #ANGELS, an investment collective: Jessica Verrilli, April Underwood, Jana Messerschmidt, Chloe Sladden, Katie Stanton, and Vijaya Gadde. We cover personal stories about breaking into tech and scaling up, and inside looks at the most interesting startups, from the people building them. This podcast is just getting started and we'd love your feedback. You can reach us on Twitter @HashtagAngels and thanks in advance for listening! The #ANGELS Podcast is a production of Haitch Industries. Our theme music is by Tobey Forsman of Whipsong Music. The episode was produced and edited by Matt Herrero.

In this episode, Hall welcomes Ashu Garg, General Partner at Foundation Capital. Headquartered in Palo Alto, California, Foundation Capital was founded in 1995. As an early-stage venture capital firm, they have lived through the emergence of the World Wide Web, the IT war of the 90s, the dot-com bubble, Web 2.0, the mobile revolution, the Great Recession, the rise of Big Data, software’s ascension to the cloud, and the birth of blockchain. The wisdom of those experiences remains with them, transmitted to each successive generation of partners. Foundation Capital is 25 years and nine funds strong, with over $3B in committed capital, 28 IPOs, and 80+ acquisitions to their name. Their fintech, enterprise, and consumer investments have reinvented industries and defined new markets, with companies that include Lending Club, Sunrun, TubeMogul, Chegg, and Netflix. For a quarter of a century—through boom and bust, prosperity or calamity—Foundation Capital has endured, evolved, and thrived. Building companies is in their bones. The Rubik’s Cube has 43 quintillion combinations – but only one solution. At age 11, Ashu found that solution in 25 seconds flat. Although Ashu hasn’t picked up a Rubik’s Cube in quite a while, he still takes great pleasure in solving complex business challenges. To give just one example, in 2010, an early stage Berkeley-based company that specialized in analytics wanted to get into the media-buying platform business. Ashu helped their small team reach the growing number of brands that were migrating their television advertising to the web. That company, TubeMogul, soon became the leading video-advertising platform for brand advertisers, went public in 2014, and was acquired by Adobe in 2016. Ashu serves on the boards of Anvilogic, Arize, Coefficient, Cohesity, Conviva, Eightfold, Fortanix, Layer9, OpsMx, Stacklet, Skyflow, and Turing. In addition, Ashu was responsible for our investments in Aggregate Knowledge (acquired by Neustar), Custora (acquired by Amperity), FreeWheel (acquired by Comcast), TubeMogul (acquired by Adobe), and Tubi.tv (acquired by Fox). He has led seed investments in HipDot, Next Force Technology, Oliv.ai, Radiance Labs, Robin Systems, Testim, and has personally invested in Databricks, Falcon Computing, G2 Esports, and VPS. Ashu is passionate about helping technical founders scale as CEOs. His podcast B2B a CEO has featured Eric Yuan, Jennifer Tejada, Aaron Levie, and Tien Tzuo. Before joining Foundation Capital in 2008, Ashu was the general manager for Microsoft’s online-advertising business and led field marketing for the software businesses. Previously, Ashu worked at McKinsey & Company, helping technology companies scale their go-to-market efforts. Earlier in his career, Ashu founded TringTring.com, one of the first search engines in Asia, set up Unilever’s Nepal operations, and led the marketing and pre-sales teams at Cadence Design Systems. Ashu has a bachelor’s degree from the Indian Institute of Technology (IIT) in New Delhi and an MBA from the Indian Institute of Management at Bangalore, where he received the President’s Gold Medal. Ashu has lived in India, Nigeria and Sudan, and today makes his home in California with his wife, Pooja (an entrepreneur as well), and their two sons. Ashu advises investors and entrepreneurs in the space. He also discusses how he sees the industry evolving and the investment thesis of Foundation Capital.  You can visit  Foundation Capital at , via LinkedIn at , and via Twitter at .   Ashu can be contacted via email at , via LinkedIn at , and via Twitter at .

As we all know, today’s leaders are the drivers of tomorrow’s innovations but they also play a large role in supporting social movements, philanthropy, and giving back to build a better tomorrow. At Cloud 100, we heard what the new guard of tech increasingly wants as told through the stories of four CEOs: Stephen Curry, CEO of SC30, Inc. and athlete for the Golden State Warriors, Eric Yuan, CEO of Zoom, Frank Slootman, CEO of Snowflake, and Jennifer Tejada, CEO of PagerDuty. In this conversation, They discuss the legacies they hope to build with the companies they’re leading and how their values translate into the change they’re driving and the decisions they make each day. Together these leaders dive into the strategies to future-proof their businesses and the future of the tech industry. You’re in for a real treat. To learn more, go to: https://www.bvp.com/atlas/cloud-giants

I've had the pleasure of interviewing PagerDuty's CEO Jennifer Tejada on a number of occasions. She's an inspirational, successful leader, in all that the term encompasses. In this live look back to Girls in Tech, Inc. Catalyst Conference 2016, Jennifer shares a few of the values that have shaped her as a leader and more importantly, as a person. Perhaps you can incorporate some of these best practices in your relationships at work and beyond. Thanks, Jennifer. Transcript and Show Notes YouTube Video  LinkedIn Article     

As organizations race to achieve relevance and a competitive edge in the digital era, automation is fueling the fight. Join PagerDuty’s CEO, Jennifer Tejada, as she discusses the need for agility and innovation and how automation is aiding adaptability and allowing enterprises to surge ahead.

Jennifer Tejada is the CEO @ PagerDuty, the company that provides a real-time operations platform ensuring less downtime for your digital services. Prior to their IPO in 2019 PagerDuty raised funding from some of the best in the business including Accel, a16z, Baseline, Bessemer and Harrison Metal to name a few. As for Jennifer, prior to PagerDuty, she was CEO of Keynote Systems leading to their acquisition by Dynatrace. Before Keynote, Jennifer was Executive Vice President and Chief Strategy Officer at Mincom, leading them to their acquisition by ABB. If that was not enough, Jennifer is also on the The Estée Lauder Companies Inc. (NYSE: EL). CLICK TO LISTEN ON ITUNES In Today’s Episode You Will Learn: 1.) How Jennifer made her way into the world of SaaS and came to be one of the leading enterprise CEOs today with PagerDuty? How does Jen advise graduates on joining a startup vs large incumbent? 2.) How does Jen analyse and evaluate her relationship to risk? What does Jen do to remove herself from her environment and make the clearest decisions? How has Jen's decision-making process changed? How does Jen encourage debate and free thought sharing internally? 3.) How does Jen think about the role of insecurity within leadership? What would Jen say are her biggest insecurities? How does Jen manage them and mitigate them today? What works? What does not? Why does Jen believe data is the key to overcoming insecurities? 4.) What have been Jen's biggest lessons on what successful board management looks like? What separates good vs great board members? How can CEO's structure their board in an optimal way? What do they need? What do they not need? How does scale change this? 5.) How does Jen think her style of leadership has changed over the years? What have been Jen's lessons on what it takes to both acquire and retain the very best execs? Where do many go wrong here? Items Mentioned In Today’s Show: Jennifer’s Fave Book: Tuesdays With Morrie: An old man, a young man, and life's greatest lesson As always you can follow Harry and The Twenty Minute VC on Twitter here! Likewise, you can follow Harry on Instagram here for mojito madness and all things 20VC.

Jennifer Tejada, who is rare in the world of enterprise startups because of her gender, but whose marketing background makes her even more of an anomaly — and an asset. She is a veteran software industry executive and business leader with over 25 years of experience, spanning mass consumer products to disruptive cloud and software solutions. She has a successful track record in product innovation, optimizing operations and scaling public and private enterprise technology companies. She led PagerDuty through a strong IPO in April 2019.In a world that’s going digital fast, Tejada knows PagerDuty can appeal to a far wider array of customers by selling them a product they can understand.PagerDuty is  helping its clients become proactive. The idea, she says, is that “if you see traffic spiking on a website, you can orchestrate a team of content marketers or growth hackers and get them in that traffic stream right then, instead of reading about it in a demand-gen report a week later, where you’re, like, ‘Great, we totally missed that opportunity.’”PagerDuty provides real-time operations platform, ensures less downtime and fewer outages, meaning happier customers and more productive teams.

Three leading tech CEO’s convened to discuss “The Future of Work,” a conversation recorded live as part of the NYSE’s inaugural Digital Leaders Series. Stewart Butterfield, Jennifer Tejada, and Aaron Levie shared with Betty Liu how their companies are navigating the new normal of the coronavirus pandemic. The NYSE-listed companies -- Box, PagerDuty, and Slack -- have adapted to a fully remote environment, prepared for a future decentralized workplace, and are looking to use the disruption of traditional work to build a more inclusive workforce moving forward.   Inside the ICE House: https://www.theice.com/insights/conversations/inside-the-ice-house

Jennifer Tejada is the CEO of PagerDuty. In a world that’s always on, PagerDuty is the leading platform for real-time operations for IT and DevOps. In this conversation, Jennifer discusses the early days, how she was recruited to become an outside CEO and the path toward PagerDuty’s successful IPO. Plus, Ethan Kurzweil, partner at Bessemer Venture Partners, joins the conversation and talks about how he led the Series B investment in PagerDuty in 2014. Key takeaways from this episode include: Why it’s important to position new leadership as a milestone of success: “I wanted my transition into PagerDuty to be a victory lap for [Alex, the founder], and to be a celebration of what Dutonians had built to this point and be a milestone. This was all a sign of what was possible for us in the future,” said Jennifer. “For me, that meant coming into that transition with a lot of humility and grace and appreciation and honor for all of the things the company had built so far.” Why company culture is a strategic initiative: “Culture is really defined by the lowest level of behavior you’re willing to tolerate, not the highest aspiration that you have in a business. We don’t hire brilliant jerks. If we identify people who are disruptive, we work with them to change their behavior,” said Jennifer. “Culture has become a force multiplier for us as a business. It’s allowed us to demonstrate more inclusive leadership in terms of the diversity of our employee base and the balance in diversity of our board and our leadership team. Which means there are people from all walks of life that are attracted to work at PagerDuty and stay at PagerDuty and it allows us to compete more effectively—and sometimes out-compete for talent.” The importance of delegation, especially in times of crisis: “One of the things that I’ve learned from PagerDuty and from particularly the developer community at PagerDuty is that when you undergo a major incident, the incident commander is in control and makes the decisions, not the CEO,” said Jennifer. “And thank God for that, because, at the time of one previous incident, I was traveling for business and had intermittent WiFi connection. I was really pleased with how the team managed the crisis, especially in terms of how we communicated and helped our customers during that time. When trust is your number one value proposition to your customers, your reliability is where they count on you for, literally our customers feel that if the whole world is down, at least PagerDuty will be up.” The benefits of pressure testing your own convictions. “One of the lessons you learn as a leader is that you’re always going to be tested—your conviction, your vision, your beliefs will be tested constantly, and that’s sort of part of the cycle,” said Jennifer. “People need to test your conviction in order to believe in it themselves.”

Not long after landing at PagerDuty in 2016, Jennifer Tejada embarked on that harrowing rite of passage for CEOs of fortunate young startups: the pursuit of an IPO. Tejada raised a $90 million Series D round in late 2018, and saw PagerDuty go public on April 11, 2019. Her path to that point, she observes, was anything but linear. She tells the story of how a very “average” University of Michigan grad ended up becoming the CEO of a public SaaS company, and describes how gritty perseverance, some fortunate early leadership opportunities, and a passion for understanding and embracing different perspectives drove her career forward. She offers strategies that aspiring leaders can employ to challenge themselves and build tenacity while creating diverse, high-performing teams.

Not long after landing at PagerDuty in 2016, Jennifer Tejada embarked on that harrowing rite of passage for CEOs of fortunate young startups: the pursuit of an IPO. Tejada raised a $90 million Series D round in late 2018, and saw PagerDuty go public on April 11, 2019. Her path to that point, she observes, was anything but linear. She tells the story of how a very "average" University of Michigan grad ended up becoming the CEO of a public SaaS company, and describes how gritty perseverance, some fortunate early leadership opportunities, and a passion for understanding and embracing different perspectives drove her career forward. She offers strategies that aspiring leaders can employ to challenge themselves and build tenacity while creating diverse, high-performing teams.

Not long after landing at PagerDuty in 2016, Jennifer Tejada embarked on that harrowing rite of passage for CEOs of fortunate young startups: the pursuit of an IPO. Tejada raised a $90 million Series D round in late 2018, and saw PagerDuty go public on April 11, 2019. Her path to that point, she observes, was anything but linear. She tells the story of how a very “average” University of Michigan grad ended up becoming the CEO of a public SaaS company, and describes how gritty perseverance, some fortunate early leadership opportunities, and a passion for understanding and embracing different perspectives drove her career forward. She offers strategies that aspiring leaders can employ to challenge themselves and build tenacity while creating diverse, high-performing teams.

Jennifer Tejada, CEO of PagerDuty, puts people and relationships at the forefront of her business strategy. In this episode of the podcast, she tells me what she’s learned as a two-time CEO and how important it is to create a good company culture with diverse talent.___ Jennifer Tejada joins PagerDutyhttps://www.pagerduty.com/newsroom/pagerduty-appoints-saas-industry-veteran-jennifer-tejada-as-ceo/PagerDuty’s IPOhttps://www.forbes.com/sites/alexkonrad/2019/04/11/pagerdutys-ipo-values-it-at-18-billion--heres-why-it-had-doubters-early-on/#492fc12632b3Jennifer rings the NYSE opening bellhttps://www.youtube.com/watch?v=XtRKFLOHXuUInclusivity as good business strategyhttps://www.inc.com/ryan-jenkins/here-are-benefits-of-inclusion-how-to-create-an-inclusive-culture.htmlhttps://www.mckinsey.com/business-functions/organization/our-insights/delivering-through-diversity

Our guest for today is the CEO of the newly public, enterprise technology company PagerDuty, none other than Jennifer Tejada. This episode is the second part of the two-part series on IPO. Jennifer shares with us today how it is like to go public. This is a celebration of entrepreneurship and you’ll have fun listening to this long-free-form conversation. Legendary IPO Jennifer had a legendary career in Silicon Valley. Various media outlets featured Jennifer due to the recent IPO of PagerDuty, a leading platform for real-time operations. In a moment of victory, what Christopher calls as “a celebration of entrepreneurship,” Jennifer recounts to Christopher the joys and pains on transitioning from being private to becoming public. “I enjoyed the process of being forced to refine our story and our value proposition for retail investors and laypeople. I think its really helpful for the business to go through that exercise.” - Jennifer Tejada NYSE Feels Jennifer shares that there was not much significant change in terms of their monthly operations. In fact, she perceives the preparation to go public as running two-jobs and she and her CFO vowed to make the most out of it. “It's very hard to describe the intrinsic rewards of looking down from the podium of NYSE at a group of people and just seeing this, sort of wonderment in their faces. They just can't believe, little old us got here, and that is one of the most rewarding moments of my career.” Jennifer Tejada Jennifer also professed her admiration with her employees who went through this significant milestone with her. “I don't think there's enough of said or honor pay to the folks that bet their careers early on and take pay cuts and take on option risks, to see a company through multiple investment cycle and growth cycles and ups and downs.” - Jennifer Tejada Extending Reach Jennifer describes IPO as a big-day-coming-out-party-to-the-world. Further, she mentions that one of the reasons PagerDuty went public is to extend its reach, to tap an enormous market opportunity. She believes being under the radar does not serve that big mission. “We serve the enterprise market and these enterprises are members of NYSE. They are traded in the NASDAQ. They expect the level of transparency around our performance and how our capitals are being spent and the long term viability of our businesses.” - Jennifer Tejada Likewise, going public can help create brand awareness and credibility because the company has to go through a lot of processes that will serve public market investors. “In my view, that rigor, and extra scrutiny is good for business. Hiding away in the private market just for the sake of staying away from that scrutiny is not a good thing because you can't survive with poor habits for a long period of time.” - Jennifer Tejada To hear more about the Enterprise Tech Category Queen Jennifer Tejada, download and listen to the episode. Bio:  Jennifer Tejada is the CEO and Chairperson of PagerDuty (NYSE: PD), a leading platform for real-time operations. She is a veteran software industry executive and business leader with over 25 years of experience, spanning mass consumer products to disruptive cloud and software solutions. Jennifer has a successful track record in product innovation, optimizing operations and scaling public and private enterprise technology companies. PagerDuty went through a strong IPO in April 2019 through her leadership. Prior to her role at PagerDuty, Jennifer was the CEO of Keynote Systems where she led the company to strong profitable growth before its acquisition by Dynatrace in 2015. Before Keynote, Jennifer was Executive Vice President and Chief Strategy Officer at the enterprise software company Mincom leading its global strategy up to its acquisition in late 2011 by ABB. She has also held senior positions at Procter & Gamble and i2 Technologies (acquired by JDA Software). Jennifer currently serves as a board member of The Estée Lauder Companies I...

Our guest for today is the CEO of the newly public, enterprise technology company PagerDuty, none other than Jennifer Tejada. This episode is the second part of the two-part series on IPO. Jennifer shares with us today how it is like to go public. This is a celebration of entrepreneurship and you’ll have fun listening to this long-free-form conversation. Legendary IPO Jennifer had a legendary career in Silicon Valley. Various media outlets featured Jennifer due to the recent IPO of PagerDuty, a leading platform for real-time operations. In a moment of victory, what Christopher calls as “a celebration of entrepreneurship,” Jennifer recounts to Christopher the joys and pains on transitioning from being private to becoming public. “I enjoyed the process of being forced to refine our story and our value proposition for retail investors and laypeople. I think its really helpful for the business to go through that exercise.” - Jennifer Tejada NYSE Feels Jennifer shares that there was not much significant change in terms of their monthly operations. In fact, she perceives the preparation to go public as running two-jobs and she and her CFO vowed to make the most out of it. “It's very hard to describe the intrinsic rewards of looking down from the podium of NYSE at a group of people and just seeing this, sort of wonderment in their faces. They just can't believe, little old us got here, and that is one of the most rewarding moments of my career.” Jennifer Tejada Jennifer also professed her admiration with her employees who went through this significant milestone with her. “I don't think there's enough of said or honor pay to the folks that bet their careers early on and take pay cuts and take on option risks, to see a company through multiple investment cycle and growth cycles and ups and downs.” - Jennifer Tejada Extending Reach Jennifer describes IPO as a big-day-coming-out-party-to-the-world. Further, she mentions that one of the reasons PagerDuty went public is to extend its reach, to tap an enormous market opportunity. She believes being under the radar does not serve that big mission. “We serve the enterprise market and these enterprises are members of NYSE. They are traded in the NASDAQ. They expect the level of transparency around our performance and how our capitals are being spent and the long term viability of our businesses.” - Jennifer Tejada Likewise, going public can help create brand awareness and credibility because the company has to go through a lot of processes that will serve public market investors. “In my view, that rigor, and extra scrutiny is good for business. Hiding away in the private market just for the sake of staying away from that scrutiny is not a good thing because you can't survive with poor habits for a long period of time.” - Jennifer Tejada To hear more about the Enterprise Tech Category Queen Jennifer Tejada, download and listen to the episode. Bio:  Jennifer Tejada is the CEO and Chairperson of PagerDuty (NYSE: PD), a leading platform for real-time operations. She is a veteran software industry executive and business leader with over 25 years of experience, spanning mass consumer products to disruptive cloud and software solutions. Jennifer has a successful track record in product innovation, optimizing operations and scaling public and private enterprise technology companies. PagerDuty went through a strong IPO in April 2019 through her leadership. Prior to her role at PagerDuty, Jennifer was the CEO of Keynote Systems where she led the company to strong profitable growth before its acquisition by Dynatrace in 2015. Before Keynote, Jennifer was Executive Vice President and Chief Strategy Officer at the enterprise software company Mincom leading its global strategy up to its acquisition in late 2011 by ABB. She has also held senior positions at Procter & Gamble and i2 Technologies (acquired by JDA Software). Jennifer currently serves as a board member of The Estée Lauder Companies I...

Pagerduty‘s CEO Jennifer Tejada and Box co-founder and CEO Aaron Levie both guided their companies to successful IPOs, with Box going public in 2015 and Pagerduty listing its stocks only a few months ago. Both of them will join us on the first day of TechCrunch Disrupt SF on October 2 to talk about their experiences in getting their companies to this point and managing the changes that come with being a public company. It took both companies about ten years to get to their IPOs.

Jennifer Tejada, CEO of PagerDuty, shared the story behind her title with us on Sunday, August 11, 2019.

Cezary Baraniecki, Laura Davis, Nathaniel Hanks, Daniel Johnson, and Jennifer Tejada. In this episode, we discuss the classic Latin American novel by Gabriel Garcia Márquez, One Hundred Years of Solitude.

“People, when you arm them with the right information, the right insights, and the right systems and processes, can make great things happen.” What do you think of when you hear the word “boss”? Do you imagine someone like Bill Lumbergh from Office Space? Or maybe your mind does cartwheels and immediately jumps to Bowser and the Koopa squad from Super Mario Bros 3.  However you define “boss,” Jennifer Tejada has a new definition for you: someone who sacrifices, who works tirelessly to build a sense of community, who puts in those early mornings and late nights to make ends meet. Jennifer is the CEO of PagerDuty, a digital operations management company. Its cloud-based platform manages real-time operations for any type of business to ensure its digital services are always on. Since its founding, PagerDuty has drawn a lot of attention from investors, raising over $173 million over the course of several funding rounds. The company went public earlier this year and at one point was valued at $1.8 billion dollars. That valuation, and the relative success of PagerDuty in such a short amount of time, is thanks in no small part to Jennifer’s leadership. Her unique brand of management style was inspired by her father, who ran and operated a hospital when she was young. Growing up, she spent a lot of her free time in that hospital - doing everything from selling Girl Scout cookies and serving pancakes to the night shift, to filing papers and making copies. Those experiences left their mark and today, she’s turned those lessons of community and leadership into inspiration for how she runs PagerDuty. In today’s episode, Jennifer joins Chad to discuss her work with PagerDuty, how she uses her father’s “serving others” mentality on a day-to-day basis, and what she foresees PagerDuty doing in the future. — Don’t forget, we have a new partnership with b8ta! B8ta.com gives you access to some of the most innovative and cutting edge consumer tech products. This week, we will be giving away the Misfit Vapor 2, a sleek touchscreen smartwatch that puts everything you need to stay on top of your day, right on your wrist. Enter the giveaway for a chance to win! — Mission Daily and all of our podcasts are created with love by our team at Mission.org We own and operate a network of podcasts, and brand story studio designed to accelerate learning. Our clients include companies like Salesforce, Twilio, and Katerra who work with us because we produce results. To learn more and get our case studies, check out Mission.org/Studios. If you’re tired of media and news that promotes fear, uncertainty, and doubt and want an antidote, you’ll want to subscribe to our daily newsletter at Mission.org. When you do, you’ll receive a mission-driven newsletter every morning that will help you start your day off right!

Join Cezary Baranieckli, Laura Davis, Nathaniel Hanks, Daniel Johnson, and Jennifer Tejada, as we all struggle with what is defined as truly "evil". . I see what is right and approve, but I do what is wrong. -A Clockwork Orange

Duo Security Co-Founder and CEO Dug Song and PagerDuty CEO Jennifer Tejada discuss building, enabling, and leading great teams through 10K+ customers, $100M+ ARR, $1B+ valuation and beyond - all while earning 4.5+ Glassdoor company ratings and 98%+ CEO approvals from 500+ total employees!   Duo Security is a cloud-based provider of unified access security and multifactor authentication was acquired by Cisco for $2.35 billion in October 2018. PagerDuty is a leading digital operations management platform for organizations announced new financing in September 2018 at a $1.3 billion valuation.   Missed the session? Here’s what Jennifer and Dug talk about: When is the right time to raise money? How can you better manage the board? Should you worry about competitors? If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin SaaStr Jennifer Tejada Dug Song

Venture capital legend Marc Andreessen hailed Jennifer Tejada’s hiring at PagerDuty (NYSE: PD) as “like adding octane to jet fuel,” and her company’s IPO took off using afterburners. Jennifer joined us fresh from ringing the first trade bell to share her career trajectory -- which spanned from Ohio, to Australia, to the open ocean to, eventually, Silicon Valley -- and her secrets of success.    Inside the ICE House: https://www.theice.com/insights/conversations/inside-the-ice-house

Join Cezary Baranieckli, Laura Davis, Nathaniel Hanks, Daniel Johnson, and Jennifer Tejada, as we spend a very long (and with audio issues) episode deconstructing and being reshaped, by our reading of this unspeakably remarkable novel.  

Cezary Baraniecki, Laura Davis-Chanin, Nathaniel Hanks, Daniel Johnson, and Jennifer Tejada discuss the novel.

Cezary Baraniecki, Laura Davis-Chanin, and Nathaniel Hanks are joined again by the irrepressible Dan Johnson and Jennifer Tejada as we explore this fascinating and prescient story!

“I could not help feeling that they were evil things—mountains of madness whose farther slopes looked out over some accursed ultimate abyss." Join Nathan and Laura, with Mark Linsenmayer, Daniel Johnson, and Jennifer Tejada, as we follow H.P. Lovecraft up the Mountain and discover where true madness lies! Hear more Phi Fic discussions at PhiFicPodcast.com.

Laura Davis-Chanin, Nathaniel Hanks, Daniel Johnson, Mark Linsenmayer, and Jennifer Tejada discuss the novel.  Support through Patreon or directly contact us at phificpodcast@gmail.com

Jennifer Tejada, Police Chief of Emeryville, California (and Marin County’s first female chief of police), is our guest for this podcast episode. We discuss how the combination of mindful meditation and law enforcement training creates more effective, compassionate, and resilient police officers. Chief Tejada helps us write the “ticket” about mindful policing.

In this episode, Allison Pickens (Chief Customer Officer, Gainsight) sits down with Jennifer Tejada (CEO, PagerDuty) to discuss how she leads her customer-centric company like an orchestra, how to have effective meetings with customers and more.

EP100 - Get to Know Our Listeners To celebrate our 100th episode, we decided to put the focus on the most important element, the listeners.  So we invited three of our most active listeners to be on the show. Radz Mpofu @RadzMpofu Kevin Harmon @imadness Facebook  Ted Fifelski  @ted_gives Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 100 of the Jason & Scot show was recorded on Thursday, September 7th 2017. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.   New beta feature - Google Automated Transcription of the show: Transcript Jason:  [0:25] Welcome to the Jason and Scott show this is episode 100 being recorded on Thursday September 7th 2017 I'm your host Jason retailgeek Goldberg and as usual I'm here with your co-host Scot Wingo. Scot & Guests:  [0:40] Hey Jason and welcome back Jason and Scott show listeners Jason how are you doing. Jason:  [0:47] I am doing awesome it's super exciting to be at episode 100. Scot & Guests:  [0:52] It really isn't before we jump into it too deep I wanted to announce that we will be podcasting again at the shop. Org digital Summit, this year the Summit is being held in Sunny Los Angeles on September 25th to 27th. Jason Scott show listeners receive a 10% discount when they register using the code js-10 that's js-10 and we will put a link to the registration in the show notes where you can enter that code, we hope to see everyone there Jason as we mentioned that we've had a pretty big milestone here with 100 episodes. Jason:  [1:31] I know I know I have to be honest when we started this 100 episodes we're not on my radar screen I had to read a podcast primer and it mentioned that like. If you get past episode 7 you've sort of survived the mortality rate so I think my big goal was, was 7 and I've since then read that the average podcast on iTunes only ever gets 24 episodes. Scot & Guests:  [1:56] Yeah yeah and we officially have more episodes in listeners now just kidding we actually we actually. Jason:  [2:01] Yeah that's that's because I have a small family if I had a bigger family we'd have more listeners. Scot & Guests:  [2:05] That's actually it's kind of fun to break down some numbers so we started this I don't know about you but I really didn't have any expectations I just thought we would do it for, the fun aspect of it and looking back it's kind of, ballon my expectations I would share admittedly low so we've had over 200,000 downloads since we started the show, the record months had over 18,000 that was over the summer in June cuz we had so much Amazon news going on, the most popular episode is the June 17th hot take we did which is episode 89 where we talked about the Amazon and Whole Foods acquisition and then as reminder for every one we actually started this whole Adventure on November 13th 2015 with episode 1, do you have a quiz for you Jason how many how many episodes have we recorded. Jason:  [2:57] This will be our 101 including the one I screwed up and we didn't get to publish. Scot & Guests:  [3:04] Boomkin answer inside info but yeah 100 episode soon so pretty exciting. Jason:  [3:09] I share your Your Enthusiasm seems like we should be doing something special for the hundred show. Scot & Guests:  [3:17] Yeah yeah and couple months ago we were pretty good at math so we kind of saw this coming on the calendar and we started thinking about what we should do to celebrate a hundred episodes. Jason:  [3:28] Yep and obviously one of the first things that come up is is with many listeners know, chupitos is constantly hounding us to be on the show and so for while we're thinking hey that's a perfect opportunity to finally Jeff on the show but then you know we thought about it and the reality is this show is for the listeners it's not really about the fancy guest so we turned him down. Scot & Guests:  [3:51] Yeah you know we, Basils cuz of stuff to talk about both at listeners who who would care so what we did is we decided to really kind of turn the microphone around, so we we went to Twitter and and looked at the social engagement that we get and we really active Community here for the show that we really enjoy and, what causes a lot of back and forth and it went challenges us and recommends things and ask questions so we we thought what we would do is have a listener appreciation event in celebration of episode 100, so we somewhat randomly picked three listeners from different geographies all over the world if you will these folks work at all kinds of different size companies and have different kinds of rolls and we invite them tonight to be on the show, to hear about their e-commerce experience and where they think e-commerce is going and just kind of turn it over to the listeners for, for a bit and give everyone a little bit of break from hearing from us for the last hundred episodes. Jason:  [4:50] Yeah yeah I'm super excited about this idea and you know frankly pleasantly shocked that it when we invited accepted our invitation so Scott who's the first guest. Scot & Guests:  [5:02] Well Jason let's kick it off excited to have our first guest here for the listener appreciation show we know him best by his Twitter handle which is RADS radz and that's at radz mpofu on Twitter, what's up rats not much just wrapping up the day here how about you. We're super excited we hit 100 episodes Jason didn't think we'd make it past 5 and I had the long money on going the long haul in the sinks the red 100 we're pretty excited. Yeah I have to say that I would have to agree with you because when I first remember seeing the Jason and Scott Show come out I was just like oh my gosh I have needed this for so long that was like I'm starting my retail career. Yeah I told you guys 100 I don't know why Jason would say that, check two boxes for us here for the first time you're you're the first kind of super listener we've had on the show and then also you're the first International correspondent so you're you're not in the United States of America. Nope I'm in the Toronto or the six as Drake would say okay and is it snowing there. No not yet but it is raining a lot okay interesting summer where it's just been. I bet Seattle and BC weather where this raining a lot. Jason:  [6:26] And in the long run does that mean it's good or bad for the ice wine this year. Scot & Guests:  [6:31] No idea. Jason:  [6:34] Those are mine I mainly focus on the food of every venue so for me Toronto is ice wine and poutine even though I know pooting is really Montreal but you can get it in in Toronto. Scot & Guests:  [6:47] Yeah that's true but you forgot you got to check out Uncle tetsu's cheesecake as well as smoke smoke signals barbecue those are two really good spots those in the true true true Toronto Staples. Jason:  [7:01] Nice I am adding those to the list that the show has already paid off for me. So Reds you mentioned that you you were start listen to show you were starting a retail career you want to tell us a little bit more about what that was and what you're doing now. Scot & Guests:  [7:20] Yeah for sure so even though like rewind a little bit vacuum before that I actually started my. E-commerce sales career in at a company called Ashley Bridget, so I was there when we were still like in a basement making maybe if you know a few hundred thousand dollars and a scale to over a million so that. Being part of that company like they double grabbing use like every year since after that but that experience I think really. Help me get to become a part of tulip which is where I started started my retail. Retail career that don't know a tulip was founded by the founder of well. CA. Oh yeah yeah yeah he was involved in doing that as well so yeah I started my career at tulip that was in. March 2015 and I think a few months after that you guys started the Jason and Scott show and then where is your career taking you now. So now shifted to a company called pagerduty and a lot of people especially in the it the it and devops were all day they definitely know about picture to be it's almost like a household name. We were actually mentioned on Silicon Valley recently some I think it was Guilfoyle he told the Nash that he was on pager to the until we got back at the house he was leaving to go somewhere. But yeah basically Patriot Duty Autumn eats the incident resolution process from end-to-end so a lot of that stuff is being done manually right now so you know I have like an Excel spreadsheet. [9:01] I'm the psychos down you call somebody on it for there's too many modern tools to. Really get the key incidents that you need to resolve resolved so page Diddy animates all of that. Google every e-commerce site wants to be up 24/7 so I think you know you say you're out of the retail business but I think you just kind of dawn to a broader addressable market and I'm sure our vehicle it's probably interesting to your folks. Oh yeah I know definitely we actually just it's funny that you mention that we just started. Retail all of my coworkers are all pinion me for people's contacts so yeah definitely I am still very much plugged into the retail game only doing it through all my coworker. Get in touch with me get in touch with retail Executives Through Me podcast you can recommend they want to learn more. It's how I've already been said I've been telling them don't worry I would cover. Jason:  [9:56] We we have a vested interest in pagerduty tracking the retail Market because you know it's it's going to be sad to go to the industry shows like shop.org and not see you. Scot & Guests:  [10:07] Exactly I think you needed to tell our CEO and her had some marketing that Jennifer Tejada if you ever end up listen to this please we should go to shop talk next year. Jason:  [10:16] Exactly. Scot & Guests:  [10:17] Shop.org. Jason:  [10:20] That both good shows both good shows. Scot & Guests:  [10:22] Oh yeah both really good shows. Jason:  [10:24] The actually have a photo of you and it I think act technically it's from neither I think it was probably from NRF and you you had your then employers Logo shaved into the side of your head. Scot & Guests:  [10:36] Oh yeah okay okay I thought you were going to go in a different direction with that there's another photo of someone who's on stage didn't Maeve look like me I don't know maybe but that was. That was that was in January and I think Dominique actually mentioned that from bonobos on on the previous show I think I got to shut up because of that. Although we never saw you put Jason and Scott show logo in your in your head. Jason:  [11:09] That's going to take a more talented Barber than the to it. Scot & Guests:  [11:13] I fixed I was always thinking maybe just a j plus s but I don't do it at all. Jason:  [11:21] Yeah I know you need portraits of two portly dudes. Scot & Guests:  [11:24] Two rats two quick ones Have you listened to every episode. I wish I could say that I have but. The last one that I listen to since I've been ramping up at pagerduty was are the one with the Accel partners and then one that was either just before that or just after that was with. The CEO of the CEO of Kohl's and ModCloth I remember listening to those when so I think I'm about 20 episodes behind at this point. Cool you'll have to just drive to Florida and you could pick them all up. Yeah exactly exactly or I'll do it on my next plane trip to San Francisco. [12:10] What were what were a couple of your favorite shows so I think my favorite show obviously I can't, I can't not do it but Danza episode on bonobos that was my favorite one but also the ones with Rob Schmaltz from Talbots as well as Faisal masud, I'm from Staples, those were like really those are I think those are probably with my top three favorite ones all the a lot of the retail executive. Interviews were like I'm on my favorite ones those ones you know I got to learn so much about you know what's going on in retail and all the changes that if you know what happened this year and I'm sure that will continue so I think those are all my favorite ones. Jason:  [12:56] Very cool that being said any as one of our super listeners were we're always looking to make the show better anything you feel like we could be doing better or any tips for things we should think about trying. Scot & Guests:  [13:10] So I thought about this and. I think what you guys have done is really cool you know you have the Deep Dives as well as. The the retail executive interviews so I'd love to see maybe a little bit of a panel you know between and I'll maybe not people that are like opposing and Views but would love to find out. Maybe get like the behind-the-scenes story from what happened at Sears maybe not like. Anything like bad that happened but like to know where did. They live like missile I'm so like maybe a previous executive from there and then you know maybe get somebody from. Walmart or one of the opening or tomorrow off and coming retail brands. Could have done better or there now fallen by the wayside in the ones that are doing really well and see if they can. Meet in the middle and what can be done. [14:13] Where do you where do you see the future of retail and e-commerce. I think right now it's still very much in a state of upheaval. Get out like I'm actually keeping tabs of all the retailers that either went belly-up or like we're struggling really. Really tough out there was like it's the year started off with like BCBG and then the Limited, then actually remember seeing HMV Yonge and Dundas Square here in Toronto that's kind of like the Union Square Toronto onto the San Francisco people out there so I remember seeing that one shut down as well and then all American Apparel. I think all of these a lot of these retail Brands I'm hoping it doesn't continue but it looks like it well I think there's still going to be a lot more. A lot more unfortunate seems like that I put on top of that too kind of. You know balance that I would say that there might even be more consolidation that's going to happen at a lot of people are saying that it might not happen but from. What we've seen from Walmart this year with the acquisition of Moosejaw and the novo's band also more recently with some of the shoe retailers I think. Michael Kors just acquired Jimmy Choo and then on top of that Vince Camuto was acquired by although or vice versa so yeah I think there's definite going to be a lot more retailers that are. Going under if they don't figure out how to go digital and no kind of modernize their with their in-store experience and then on top of that. Jason:  [15:50] That's very cool I don't want to get one question in that we've actually ask every guest but Scott keeps making me edit the answer out so so hopefully for the 100th episode I'll finally get to get it in there. Would you say that you like Jason a little better than Scott or way better than Scott. Scot & Guests:  [16:10] I would say that the two of you I hold you both very near and dear my heart and there's no way I could pick them from the two of you. Jason:  [16:17] So you lied you're willing to be honest about everything else and then you I on that one alright. Scot & Guests:  [16:22] Good answer he's he's texting me right now saying that I'm his favorite. You weren't supposed to say that I have a kind of sales question which is you're there in Canada in Toronto and your imagine. You have territories that are boom across the continent is it hard to be in the sales rep in candidates Ellington us or doesn't feel different at all than if you were in New York or something. No I don't think it's that big it's that different at all I think it actually might even play to your advantage we're kind of seen as the we had this running joke on my previous company and to love that, everybody always sauce in the in the states as the friendly Canadians we are always just really do a comedy versus you know kind of like that. I don't want to generalize but you know the ones that play hard ball in New York or something like that so I definitely plays to word Vantage I would say that it's probably tougher to sell, in Canada versus outside of Canada Canadians sometimes don't like buying from Canadians I will say that much. Jason:  [17:29] Interesting I feel like we do have the perception that that Canadians are super friendly I mean it it's like I'm sorry a sort of a catch phrase for Canadians. Scot & Guests:  [17:39] Yeah I know right I actually had was made fun of in an Uber I took Uber pool for one of the first times, on a recent business trip and the gentleman the back just what he found out that it was from Canada he was just like, or you going to say I'm sorry a lot and even put on the Canadian accents it's definitely known across America. Jason:  [18:03] I totally get it this may offend you but I am frequently mistaken as a Canadian that people feel like I have a Canadian accent. [18:13] Which I have never lived in Canada but. Scot & Guests:  [18:17] Can you say a boat. Jason:  [18:18] I definitely can go a boat but that's because you know did a lot of work in Minneapolis which is little known fact but it's actually north of Canada is a lot of Minneapolis. Scot & Guests:  [18:28] Yeah yeah I've heard that. Jason:  [18:30] Culturally I used to make that joke and then I married a woman from Detroit and I warned that Detroit actually is. Scot & Guests:  [18:37] Canada. Jason:  [18:39] You you drive south to go to Windsor to drink when you're 18 that's the whole that's all gig when you grow up in Detroit apparently. Scot & Guests:  [18:46] Yeah yeah I've heard a lot of people say that and even on the opposite end, back in I'd say what the seventies and eighties a lot of people would drive down from Toronto and Windsor to the states to go check out Hip Hop shows because there was nothing in Canada. Jason:  [19:03] Wow certainly not true anymore Toronto is like that got a lot of great Hip Hop. Scot & Guests:  [19:08] Yeah yeah Drake in the weekend and all those guys. Jason:  [19:14] Very cool what was red we greatly appreciate your. Royal falling and the suggestions you sent all along and we look forward to getting you back in the industry and getting you all caught up on the show so thanks very much for being part of the episode 100. Scot & Guests:  [19:33] Yeah thanks a lot for having me guys and hopefully I'll sing me up a lot more retail shows I'm going to use this as leverage internally at pagerduty. Awesome thanks for as we really appreciate it. Okay Jason are next listener on listener and 100 is Kevin Harmon I've known Kevin 415 of the longest term. Ebayers I've met I think if we met at one of the early eBay live shows and he has been a huge fan of the show welcome to the show Kevin. Text Jason how are you guys. Jason:  [20:14] We are terrific 100 episode what could be better. Scot & Guests:  [20:19] Boom that's right yeah so yeah we really appreciate you taking time out of your busy schedule to join us so I'll let Jason Kick It Off. Jason:  [20:29] Yeah so Kevin Scott mention you been a long time eBay so do you want to give us the the background about how you got into the account Biz and what you're doing today. Scot & Guests:  [20:40] Sure I've been an e-commerce for a long time I think 2001 is when we started and for about 10 years I stayed in the media side we sold DVDs and CDs and video games and books. On eBay and Amazon other places did that for a long time and for some weird reason books and CDs and DVDs of again stop selling so well so. We moved on to another couple things are doing then and then now what we do is I have another company that sells clothing and books now. Jason:  [21:16] Very cool and predominately as a Marketplace seller. Scot & Guests:  [21:20] Yes 100% so we're sort of you know eBay phds Amazon phds we know a lot about both and we do the best we can. Jason:  [21:31] Nice and are you mostly focus on North America so those are the two two big platforms for you. [21:38] Gotcha and we do often talk about the Walmart marketplace as well if you looked at that at all or. Scot & Guests:  [21:46] Yeah we are looking into that Walmart in and Jed as well so we think that that might be a pretty viable saying coming down the road here. Cool so I know you listen to a lot of episodes you can listen to every episode I listen to. Show me episodes of the Jason I'm going to call you out on this I think you said that welcome to the Jason's not show about 6 times now. I didn't even catch that. Jason:  [22:24] That's a special service to the fans that I give to that the loyalist. Scot & Guests:  [22:28] Yep. Jason:  [22:31] That's all I mean to Beyonce it's a it's a Freudian slip my other podcast is called the Jason and snot show. Scot & Guests:  [22:38] Oh that's so strange it's for its for ents. Jason:  [22:40] Deaf deaf. Scot & Guests:  [22:42] What are several times I know it's hard to pick but what are a couple of your favorite shows. I think my favorite one was the one with Melissa Burdick from the Mars agency just because you know my Amazon experience and that she seemed, super knowledgeable about Amazon and it was a really good conversation you guys had with her I really enjoyed the the whole thing about you know crap which is hilarious. It was good crap joke the most I have to have like 6 I can't listen that fast normally get pumped up. Yes you super knowledgeable. Jason:  [23:25] And since we're talking about her I should give her a plug she's actually no longer with the Mars agency Melissa and another of our guests. Have started their own business which is now called the laying verdict which is of an Amazon consultancy so that's Andrea way right Scott am I remembering correctly. Scot & Guests:  [23:47] Yeah I think they should call it like Mel B and Andrea or something help her but I didn't ask me I was debating with Scott. Just trying to find an end and acronym for a crap for that. Amazon Canada and I can't for the great ones got didn't like it but I might tell you guys anyway which is it's it's not crap its poop which is probably only offline profit. Jason:  [24:13] Okay I'll. Scot & Guests:  [24:15] PG-13 know you're gone now. Jason:  [24:22] Well you know. One of the things we're always trying to do is improve the show and so as a one of our best listeners that is heard the majority of our shows any feedback you have anything we should be doing different or the drugs you nuts. Scot & Guests:  [24:40] Know the address to the Scott unbridled enthusiasm for Amazon domination. Minutes I wish I was more Counterpoint to that every once in awhile it's. It's cool to watch a hurricane make landfall not sure unless you want to people on the land as falling on butt. I think it'd be great to have like a I don't know what chat room or I'll take take live Twitter questions except her a little more often just just just involve your audience. Jason:  [25:13] Yeah I know that's great feedback we definitely are looking for ways it's actually one of the the deficiencies of the podcast format is you know. We don't have a way for example to email all of our listeners and get questions or those sorts of things do you have to use a parallel to like Facebook or Twitter and you know it. A very loyal but small subset of our podcast listeners are following us on those other platform so. Love to find more ways to engage more customers and get more feedback but that is only a great suggestion I do feel the need to slightly defend us though. Totally hear you on the Amazon world domination and I would love to be the the Counterpoint more loudly. But I continue to be shocked I work with all these. Our big Fortune 100 retailers and it's still more often than not that I walk into a retailer that dramatically underestimates Amazon as the competition and so like. They absolutely have flaws in their absolutely ways to thrive in in the market against them in all those sorts of things but it still turns out that like more of the people in our industry then I would expect. Underestimate them rather than overestimate them so so you know maybe we err on the side of hitting that a little hard but I, I often feel like I have to be in evangelist for a half serious at threat they are so much so that one of my biggest clients that they think they have a funny nickname for me they call me Paul Revere. Scot & Guests:  [26:48] Know he was right I mean the that is actually very amazing. When you see me look at what I've done I mean they're an amazing amazing company that has effort on their own set of rules they know that. I start unique in the world and yeah they're gone disrupt everything sooner or later probably sooner. That's a good transition you you've been common the marketplace Biz 4. Pussy 2001 you 15 20 years what are some of the big trends that you've seen in and where do you where do you think the marketplace part of the world goes. I think the marketplace continues but it seems to me like it's a lot easier to start a business than it used to be for sure you know 15 years ago when we started that was quite an effort. And now with all the tools available now it's a lot easier to get into a business but I also think that there's a lot of consolidation going on so I think it's harder to grow a business and you know grow into a large business in particular. I think because these large sights Amazon Facebook. Google the beginning on more and more of the entire end and process and so the more pieces they don't have that the lesson Advantage you have. I even if you saw on those platforms it can still sometimes be a disadvantage so. I think e-commerce continues and grows like crazy I don't I have concern for the really small business owners though going forward. Yeah and it's Russian cuz I have that same concern and you know you and I have known. [28:20] Know more people that have gotten out of the business owner still in it and then put then what kind of countercyclical e happens there, is baffalo like some of these small business platforms like Magento Bigcommerce and Shopify there exploding so there's these it seems like there's these Merchants out there that have, yeah that are doing well like Shopify just hit I think the 500,000 small store owner, what's a kind of Wonder like who are those people and you know that that seems to be where things have shifted the marketplaces if that so competitive that the a lot of folks have gone to just creating there a little, but then I don't quite understand how there, going to differentiate themselves and get their name out there wifey that's exactly right so 15 years ago the easiest way to start with on eBay. So every small company in the world start on eBay and then they sorta grew or didn't grow a coordinate the eBay's growth are Amazon's girls and now the Shopify and the other. Consolidated sites we can do a lot of different things on one place now everything is Shifting to calm and that's a that's a big change I don't know. I can't I can't judges level success over anything else yet I being too soon but it's definitely a big change in the marketplace in the last 2 or 3 years. Jason:  [29:42] Yeah it's it is fascinating I mean, play I would argue the eat of your really successful Amazon Seller that like or or any plat Marketplace seller like that that shouldn't be your only platform that you should you should have a presence on a platform you own into the. The extent that you do earn your own traffic and aren't you know and earn your own customers. Like you don't want to be actively driving them to the marketplace you you do want to be driving them to that that platform you own so I totally get why. The the shopify's of the world would be successful alongside the the big marketplaces but is you guys are both aware like. You know painfully difficult and expensive to grow a meaningful audience on that on that digital property that you own versus. Nina taking advantage of the the incredible traffic that that Amazon in particular has belt. Scot & Guests:  [30:40] Is there a true and you know I've always go to Amazon and eBay Caesars. As a market expenses an advertising expense and you're paying those fees they bring you the customers. And so you know on your own. It's you're on your own until you bring customers to you it's a much different situation and much more difficult situation but if you can if you can achieve it I think you have a lot better chance of surviving long-term. Jason:  [31:05] Yeah for sure we will use the I used to have this kind of derogatory term for people that. Brands that tried to use Facebook as their only digital platform in Fitchburg Facebook's a wonderful tool. But I used to call them digital sharecroppers because they're you know you're you're planting your crop shirt you're putting all your equity in this land that you don't own and you know in the early days. Facebook change the terms and conditions of how you could use that land. Very frequently in that you know was a huge disruption to to all those Brands and you know it does feel like. The marketplaces today are are very similar to that like there's huge opportunities there but you are a digital sharecropper like you know if the day that Marketplace decides that they've hit some critical mass and don't need you anymore. You know that your your your business is definitely in Jeopardy so it's. Scary to have all those eggs in that in that one basket is good to own some land of your own. Scot & Guests:  [32:04] Yep and that's been a major change the last couple years as well so so back in the day. EBay wooden Scott can attest to this I think even said one time that it seems like people just kind of flavors over there sometimes wear any 6 months. They can make it a complete change the marketplace that really disrupted louder seller base. Can I get used to that and then or later something else will come along and just kept going like that what you could never really establish eBay presents Amazon. Another hand they watch the products the truck didn't change at all the solid for a long long time. Until the last time say couple years and now Amazon surround to the point with her information. A new Rose new changes that you know can hurt some sellers I can help other sellers but but it's almost like Amazon let you grow your business bigger before they decided I didn't need you and I don't know witches. What the worst scenario is there you know you can get shaken off by eBay or you can get kind of gets trampled on by Amazon at some point. Either either have those risks which again why I'm sure every consultant tells people to sell in multiple marketplaces and make sure the doc is a priority. Jason:  [33:13] Yep. So keeping the fan show light let's turn to a much more important topic I heard a rumor that you rival Scott as a Star Wars fan. Scot & Guests:  [33:29] Boy that depends on what metric you're talking about but I'm a huge Star Wars fan absolutely. I have a big question what's your favorite movie. Thesaurus really starting to warm to that one. Tricky question is what's the best one of the three new ones that's the tough one. Yes another one another tricky 1ru if you could only watch one more movie this year, would you do Blade Runner or pussy we've got is there another Marvel and coming up and then then you have Last Jedi. Is it Last Jedi Bar None or would you consider some the others. Man that's a tough one I mean it's definitely Last Jedi but I am really looking forward to Blade Runner. I think Ridley Scott if you got the right guy I've got the right directors you got the right characters again. I'm really really hopeful that they could do something spectacular with that. Jason:  [34:48] So the question I always like to ask and this may be the the wrong audience for this but so I have A2 year old son what order should I be showing him the movies. Scot & Guests:  [35:00] Machete Star Wars movies I would say 4 5 6 7 8. Jason:  [35:08] Okay I get 456 first a lot but that that's. The skip the prequels is a good one there is like there's some fan edits of the prequels that are much better like I wonder could we replace the could we make one of those the official Canon instead of the the George Lucas versions. Scot & Guests:  [35:28] What you can probably edit those three movies together to make one pretty good movie I mean that's definitely cool things happened but how to pick one that's hard to even recommend them. Jason:  [35:40] I think none of the fan edits that I've seen that are you know some of these have had millions of hits on on YouTube none of them have Jar Jar Binks in the middle. Scot & Guests:  [35:48] But that's alright uh I think the woman Darth Maul I'm sure you guys have seen that at your fan is amazing really good really good fanfiction there. Jason:  [36:00] And I apologize for digressing but like perhaps my the funniest Star Wars thing I ever saw on television as you guys remember when Stephen Colbert did the. The contest for the the lightsaber green screen fight. Scot & Guests:  [36:17] Yeah that's good I did I was good. Jason:  [36:22] So super super quickly for listeners they may not be as big a Geeks as as Scott and Kevin the. Tons of people on the internet where do I. Making your own videos of lightsaber fights and so Stephen Colbert decided hey he would do this funny contest he would pretend to be fighting with a lightsaber in front of a green screen and make the video available this fans. And he would have a contest with prizes for the free the three fans that made the best scene using his. His greensaver is green screen lightsaber fight and so they they show the the two finalists on on this Colbert show and the first one is this you know woman Lisa from. From the you know I like Minneapolis or whatever and she's she's got this great video that she made featuring Stephen Colbert fighting the video and then. The the other finalist is George from. Marin County California and as as they're talking like it becomes obvious that it's George Lucas. Scot & Guests:  [37:31] Yes it was hysterical. Jason:  [37:32] And he's he's like in his own thing and they've like you know they've like. Cut new scenes for the movie this thing but the best question was you know Stephen is asking them both like do you own all the movies and George George's like I own all of them except the first one there's some dispute about the first. [37:53] Which I thought was a funny line. Scot & Guests:  [37:55] Yeah that that in like that the SNL auditions for Star Wars 7 was great too that's so cool. Star Wars is the entire ecosystem around it is also awesome. Jason:  [38:08] Would you say that something that Star Wars has in common with a Jason and Scott show that it's a sort of that kind of cultural phenomenon. Scot & Guests:  [38:15] Yeah I think you guys just need to add a conference right you need to have a Jason Scott convention and. Bring a bunch of your gas there and everything else in a certain place and I don't know is there I know Scott's wearing a red jumpsuit right now probably I don't know what you're wearing Jason but you know some sort of attire for the show we could all wear it would be cool. Yeah we get wicked mix in a Star Wars convention at the same time how awesome would that be. Jason:  [38:39] I'm thinking it's going to be at your that that at Scott's new residents which is that that the new hotel. Scot & Guests:  [38:46] Absolutely I can't wait for that. Jason:  [38:51] So I do before we get out I just want to wrap up like we had a good conversation about where the future of marketplaces are going I'd be curious if you had a maybe. SAE more General POV about you know how what what retail looks like in the future like does this digital. Disruption like you don't continue to play out how it's playing out now to see any big changes coming that the other listeners be thinking about. Scot & Guests:  [39:20] Personally I think that we're honestly really only beginning to see the beginnings of the acceleration. Honestly I don't know that's not good news for people but I think these large companies that are getting much larger much faster are described in. On a scale that that we've never seen before and will probably accelerate so I worry about things for example like even Brands themselves you know I worry. I worry that when you get when when is going to come in like Amazon starts doing a ton of private-label stuff I just a time and way more than we even even know about. And then answer to something with that like a voice product like Alexa. The combinations to it is really deadly and when you fit when he think about how deadly it is it's a little scary you know if you ask Alexa to buy something Alexis probably not suggest you it's on Amazon brand suggestions. And when you can when you take those you know brand spend billions of dollars on. On marketing and their packaging and they're looking their feel and when you remove all of that I'm invoice removes all of that so. I get this weird thing that Amazon is attempting to. Accelerates the death of Brands but but taking a lot of that margin that Brands used to enjoy and sort of shipping over to itself. So I definitely that Trend coming and maybe accelerating Scott yeah it's it's their stuff only you know when you ask. Her can't say it cuz she's right here. [40:52] For Alexa when you ask her for her batteries you know that's going to be an Amazon basic battery I think there's definitely rust there I think, brands are not really putting all that together I don't think you know Jason's earlier point they take Amazon seriously it off and then I don't think they get the voice thing and how it really, is a different way to shop where all the packaging and all that looking field doesn't really matter. [41:24] The decisions you have to make tonight bet exciting if you want to space not have toothpaste. I think Amazon is realize that and I think they're going to do their best to sell you Amazon toothpaste instead of your own and by the way they'll give it to an in an hour right so. Amazon has been spending all this time building this gigantic ecosystem in the background and I think you're just now beginning to see if that's it. Yeah yeah and then you know the Counterpoint, to that which I feel is ironic but I'll I'll do this is that you know when we first started Channel advisor it when was kind of like you had to be able to answer the Google question you know, how is Google now you have to answer the Amazon question so these things tend to go and 10:15 year cycle so, we'll see you know I think they'll be there's some company we probably don't know the name of yet you have some some dudes in the garage somewhere and there will be another competitor to Amazon that, the tides so it probably won't be as game over it feels like when you're in the in the heart of it but it is a little scary. [42:30] Yeah I mean if you think about brand searches right so they used to be all Google now it's it's got to be pretty split between Google Amazon and eBay. And in Facebook I should say Facebook in particular so even that even the even way to find products is draft dramatically changing. [42:49] Absolutely well we really appreciate you sharing your thoughts Kevin and and of course being such a long-term listener we really appreciate it and you give us a lot of great feedback, we will try to integrate your feedback here tonight and do more kind of live questions and those kinds of things and we hope you listen to the next hundred episodes. I love the show I love it and thanks for let me find next we be on. Jason:  [43:14] Thanks so much for being on. Scot & Guests:  [43:16] Discontinuing with episode 100 listener preciation we are excited to welcome on to the show Ted for felski Ted is on Twitter as Ted, TD underscored gives gives and he's always one of the first people to start a conversation after we put a show out there so not only is he an avid listener but he's also very, timely on on his downloads mustn'ts, Ted lives in Austin Texas and is part of the e-commerce startup Community there he is the father of 3 boys and co-founder of simplytapp welcome to the show 10. Hey guys will thanks for having me I always enjoy your show so I'm glad to be here on your podcast as well. Jason:  [43:58] We are thrilled to have you Ted Scott mentioned that you're currently the co-founder simply tap and we're going to get to that in just a minute, do you know when we have guests on the show we always like to get a little bit of the color about their career matriculation and how they got where they are so can you. Can you give us the Reader's Digest of a of how you got here. Scot & Guests:  [44:20] Yeah definitely so my career kind of started. You're out of college with a degree in finance going straight into International Business Development for the World Trade Center so I did that for about a year-and-a-half and then found my way. Down to Texas on a Consulting gig which. Ultimately led me to my actual degree in finance over the boutique firm here in Austin Texas called Arthur Financial Services. Doing technology evaluation for the energy and oil and gas Industries. And so I always knew I wanted to start my own company and you know. God willing and gave me a opportunity when my co-founder of simplytapp move down here from Knoxville in about 6 years ago and so we. Yeah we kind of met. Online it away before tender was big or before meet up with big I just threw some some blogs and we hit it off and he had a great idea I had a great idea we mashed them together and started a company in off at once. Cool what would really appreciate you listening to the show when when did you hear about the show and when did when did we kind of pick you up as a listener. Well I've been I think I've listened to every episode for the last say. Maybe April 2016 so coming up on a year and a half or so and. [45:50] What I was looking for when I found your your show was some smart guys with some opinions around the. E-commerce and commerce space so when I found yours not only did I find it interesting but I also enjoyed listening to. Take the given take you both hat and so obviously you guys spend a lot of time covering the world of Amazon because it's such a big part of the current ecosystem right now. At least how it affects everyone both from an employment standpoint to an idea standpoint to it infrastructure standpoint and so. I thought that was something that I had necessarily heard the level of detail and so that's really gravitated me towards Georgia podcasting. You would come out with with good episodes one after another and so I can listen to them. At normal speed where is most of them they you know you stood him up a little bit you get to about 1.7 maybe 2 x. And you get some faster but I've set through a regular speed with you guys since the beginning so and then obviously I started following guys on Twitter. And your website reached out to try to. Find out as much about you guys as possible to make sure the stuff I'm hearing your podcast is legitimate and I think it is, devious plan is working with pulled you into the the evil web that we have one. [47:32] And it your your diction to. Starbucks though Jason is a little bit over-the-top I hear that mentioned every so often and I just wonder how much Starbucks this guy drink if he takes it with him on trips and mouth isn't it everywhere already sell. Jason:  [47:46] Yeah it's it's a little bit of a problem I actually had a moment this morning I huge line at the Starbucks so I thought I'd be really Advanced user and do Mobile Pay to skip the line. So I do Mobile Pay and I'm sitting there waiting and I never comes and never comes and then I go to the phone and realize I sent the mobile pain to a different store. Scot & Guests:  [48:05] Oh yeah I actually saw your Tweet there but they were nice enough I thought that was a real. Jason:  [48:09] Oh my God they were rock stars they when they realize what I did they made my drink for me anyway didn't charge me in save my day. Scot & Guests:  [48:17] Bullets I think the price they probably was in your show so they're like. India favorite guess that we've had on the show that that's kind of come to mine favorite guests. You know you guys have had so many good ones over the years while since I posted over the year and a half. Not really you know everyone seems to be pretty good and I'm not a big names guy so. I really don't remember anyone that jumps jumps out that's like why I'm glad you guys had that on there because I was to a couple of them and I always match him up so. So no sorry. Jason:  [49:00] Know where they're all so good that you can't pick up it's like picking when your favorite. Scot & Guests:  [49:04] It's a Neverfull a while honey I can pick that but I'm kidding. You know what one of the episodes I really enjoyed was when you guys decided to put a token name on the new checkout process or shopping experience from Amazon. Seems like every time that they come out with a new way to deliver a product or service. You know you guys come up with another acronym for it that is really hard to explain or or remember or say it but you guys use it as if it's a thing so. Jason:  [49:36] #j Scot & Guests:  [49:37] Appreciate that yes that's the one. Yeah... Was I think here in Texas I think of JJ Watt which is the football. Little bit bigger deal than Jay water itself or maybe someday lumpy you know he'll retire Hill go into the announcer booth and JWoww still be around. Jason:  [50:00] I feel like it's always going to be safer to say to Jeff Bezos the Jay Watts not a big deal than it's ever going to be to say to JJ Watt that he's not a big deal. Scot & Guests:  [50:08] Well you know I mean there for people who follow just Beason Amazon me he has been bulking up there has been a lot of memes lately with him you know looking like Arnold Schwarzenegger so I mean. Jason:  [50:20] Know know know he looks totally fit but he still looks like maybe JJ's right arm. Scot & Guests:  [50:24] Yeah fair enough fair enough so it's working obviously as you guys cover Amazon. An undercut of all the to do and how they affect the rest of the industry is obviously here in Austin Texas Whole Foods has been a staple of one of the corporation's at kind of the Hallmark for what it means to be Austin right it's this. Upstart started neon 25 30 years ago from hey I just want to produce and Supply Wholesome foods that are well. You can't find in general Grocers and so obviously with the news of them acquiring them I was really excited because my office is about a block-and-a-half from their headquarters and I go there quite frequently for lunch so I know the prices of everything another people. Know when the announcement was made that Amazon was essentially going to a choir Whole Foods. I walked in there and the place was some pins and needles but to be fair you know the day that the acquisition actually went through. And I'm sailing back I was expecting maybe a sign or you know everything to be saying free on it because it's. Our delivery for something you know I didn't see any of that but the people. We're in good spirits and so I thought that was at least initially a good sign. The communication between Amazon and Whole Foods is going to be. [51:58] Good enough or you know smooth enough to wear. What makes Whole Foods Whole Foods and experience hopefully won't get washed away by technology day one it's going to maybe gradually going to go in that direction so nice. Turn off people are scared at least here in Austin for the for that acquisition Bill actually go through. Jason:  [52:24] No I think that is true and I only have to say. The day one experience was remarkable I think we've all been super impressed with how much they got done in terms of integration on that on you. That that first day of the. Under Amazon control this Monday. Scot & Guests:  [52:44] I don't know what you guys experience but headquarters never moves you know they put a new payment systems they put in terminal they put in new ideas that app never works like, this'll last post ever touch so it's weird because it is headquarters it should be you know of a flagship you think they would get that one right, straight away but there was nothing integrated in nothing to headquarters was just nothing at all, so except for some commentary about why why the employees couldn't use Alexa for something so. Jason:  [53:19] That's funny it that's a common thing so that the headquarters Store the store that's closest to the headquarters for almost all retailers like. Always has this unique character and like one of the things is it's almost always run by a totally cynical manager who's not impressed by anything right because. Can you think about it every vendor that ever called on Whole Foods has gone to that store and they explore that store and they probably like stopped and talked to the manager about how important they were to Whole Foods and all that sort of stuff. And you know of course all the Senior Management from the company shop there and all those things in like if you were going to be Star Struck by by the executives coming into your store. You wouldn't do very well in that that. Headquarter store so that the surviving manager there 10 tends to usually be a guy that walks to the beat of his own drummer. Scot & Guests:  [54:12] Yeah I think that's definitely true you know I've met quite a few of their their Executives being so close and you calling on them from time to time whether it be something that I would working on that I want to show them we're just in general curiosity they, they've all been pretty open even though they do get solicited constantly but even pretty open I've been able to. Have some pretty good conversations and coffee and what not have lunch with them so I haven't in a while obviously they've had other things on their mind. But they've been really great Bunch for as large as I've become so I'm excited to see what happens to them not to make this an episode about. About Amazon and Whole Foods but. I think it's going to be exciting and I think there's going to be some Growing Pains But ultimately it's going to really Drive. The industry as a whole towards better things from a consumer perspective. Jason:  [55:11] No I totally agree I do want to change topics to we mention you're the co-founder of Simply tap and tell us a little bit more about that. Scot & Guests:  [55:21] Absolutely so simply tap is a cloud-based payments company the idea was born from. My desire to want to do something in a meaningful industry. I'm being in finance specifically in the energy world I thought it was just phenomenal how you can take this material and it just runs everything right and I still looking at the world around me I said you know what there's there's something very similar to, two oil and gas and that is currency that's a meal money basically its Financial systems and so. With a degree in finance I said well that's pretty perfect than I do about three years of research and finally went Doug came down. On to Austin he had been working on us a specific. Not to get too confident but a specific architecture software architecture for doing cryptographic based payments. And today that that system is the one we've created and it's used on over 500 million devices worldwide mainly Android it's called host card emulation or agency in so when we came together. I saw that and I said this is this is what you've made hear your idea here is in phenomenal so I you know put my business development had onto my marketing hat. You know we started the company and since then you know we've had a large Bank clients and small Bank clients around the world. [56:53] But ultimately you know over the last year we've said well there's a whole lot of Green Space here in the United States and so we are going to create a new. A new mobile payment in a new shopping experience called game g a n e and so that's really what we as a company have been working on this past year and so we're looking forward to to launching yet. Star over the next month or so and see where it goes. Know it's it's been fun ride we were venture-backed we have great gravy C's and fries and Ventures and Lightspeed Ventures and blue sky from Canada. It's been fun and it's exciting and I know Scott you have gone down this path in your previous life and honestly now with spiffy and you've been around the block. But it's this is my first time accepting someone else's money and then requiring to return that back to them. 100 fold if you will so it's something that I'm very. Thankful of had the chance to experience and grow team build a product in Market that Prada. It's all been is open very exciting and it's all been very kind of. Nice to do it here in a place like Austin or there so many resources to to learn and to grow and to kind of pull from. That's awesome congrats on the funding the we just had I don't know if you heard it or not but we had Shane from Zola on and I believe Lightspeed was an investor in those guys they're they're very active in the e-commerce space as I'm sure you know. [58:32] We were a core Payments Technology and and the patents we have around it RR. Are very very strong however has a small company it becomes. Delicate to put the least and how you how you handle yourself. So unlike many of the things a light speed run Commerce invests in which is more on on platforms that are to enable Commerce or speed up Commerce or grow Commerce from. Cat facilitating position this one was was more of a linchpin to make Mobile payment actually happen. I'm so it's a very technical technology that we use now Visa NASCAR DMX and everyone around the world leverages. But yeah Lightspeed is a is a wonderful Venture Capital firm how to see the not Basin Austin we are fortunate for them to seek us out at the time. That doesn't usually happen but we were in a space that they really liked I want individual there and. Notice women introduce themselves if we want to give you a bunch of money we said I don't know if we can trust you you know and the dance began you know over 6 months and then finally they convince us that they work or not, we're going to steal everything from us and you Story Goes On so. Jason:  [1:00:09] That that's a great story and just just to make sure I have it right so simply tap. Which is almost a B2B play that would have license technology to other folks that would use it for for mobile cloud-based payments and then game which is Gano is a. Consumer-facing app that you guys have lunch that fits art of the echo system that leverages that technology do I do I have that right. Scot & Guests:  [1:00:35] Yeah you got that right so it's it's Gane . But that's that's fine I mean you got softener so it's just me going to be listening as my own. Jason:  [1:00:49] Now Jeff Bezos isn't going to find your app. Scot & Guests:  [1:00:51] All good I don't need him find anything that you can worry. Jason:  [1:00:55] And when you guys say host card emulation. I'm taking a wild guess but so you're using NFC chip in the Android to sort of spoof the NFC antenna that would be in a nfc-enabled piece of plastic is that. [1:01:12] Kind of true or no am I totally wrong. Scot & Guests:  [1:01:15] Know your you're quite right with a couple technical differences so an NFC radio is simply just a radio it can it can pass just been any protocol NFC. Is a particular protocol that everyone leverages. Or I should say what people know as of NFC and so what we essentially do is we take that cryptographic element which is typically considered a secure element. And we host that in a remote server so at the time you want to make a payment what we've done is we've we've incremented the cryptographic element a number of times. And then sent those essentially loaded transactions ready to be used down to the device for storage, a time of payment over NFC or really any means we deliver that, that cryptographic element that send merged with the transaction itself so it can then be validated on the back and buy a large processor. Stop a process that would process that particular issued product so it works with just about any. Every it's a universal standard now. But yeah it's it's on Android devices it was on Windows devices and blackberry but obviously those aren't around anymore so it's now Android. Jason:  [1:02:44] So one burning question so obviously the newer Apple devices have an NFC radio in them but likes. Heretofore they haven't opened up that radio 2. What are useful things we'd like to do it almost sounds like they're starting to an I thought I had read that they were going to start opening that up in some some Limited Format are you up to speed on that at all is there any any hope in the future of. I'm getting NFC functionality out of the the Apple. Scot & Guests:  [1:03:13] Well I'd like to preface this common by no one knows what Apple do until Apple does it but we do know Apple quite well. And what I would I'd like to say is it was great to see them it help the entire ecosystem when they chose to adopt. NFC technology as for payment. There's great advantages to opening it up and leveraging a architecture that we've you know. What created the industry called height post-credit Malaysian it would offer all the things that you might like to do with that particular type of radio or frequency. Making the experience that you have with the device in the world around you much more interactive and much more powerful potentially now they have recently opened up what they would say the readability for their NFC chip. Which allows you to Simply hit a tag and RFID tag. And then if there's a URL based there it will then pull the oral up just like you were to go to a website or provide you with information. Based off the products so one of the examples of this is RFID lock tags on very expensive bottles of wine typically this is seen in China or areas where. You can simply refill a bottle with bad wine charge the good one prices and so what this. Opening up in the way of Apple allows them to do is now you can just a simply walk up to the the bottle of wine in the store. [1:04:52] Wherever they'll go is to stop hearing about a product and it will then either provide you information about that particular part. Or it can potentially allow your mobile device to download a coupon or a code. Or take you to a website where you can learn more about that particular product where it came from maybe it could be pulled directly into a health app where, hey if scans it says no this is no good for you because it has XYZ and we know you're allergic to XYZ so it's a great step forward. It's going to be used pacifically for marketing and it's not necessarily. Fully opening their NFC stack as as people in the industry. Cool all this fancy payments talk is over my head but, makes me ask how you feel about Bitcoin and cryptocurrency cuz I'm assume you have a lot of time thinking about that when we were giving to last session say. Bitcoin was all the rage on in Silicon Valley and you couldn't get through one meeting without them asking what your Bitcoin play. And I'd scratch my head and say look you know if the government doesn't take it as this is my general stance if the government doesn't take. You can't pay your taxes with it and the government can't regulate it then it will never exist here in the United States as a main form currency not to mention that. [1:06:22] There are very large incumbents like visa and MasterCard on the banking system as a whole that will not allow a cryptocurrency as a de-facto currency to exist because they already have the compute power they already have the infrastructure. So for Bitcoin as a currency to become mainstream and many of my friends with hate me for this because their Bitcoin. I'll put that way it just won't be supporting the ecosystem and the incumbents can simply squash it through regulation what screw do just. Bearing it throughout marketing dollars so. You have the currency know what chain is more interesting there's other Alternatives but you look at and you have to compare the Computing cost of walk chain with the existing cost of computing a cryptographic keys. It's kind of you know it's not Cheaper by any means the decentralized. Essential system is not cheaper here just spreading off the cost across the notes. And if those nodes one day decide that it's too expensive for them will guess what your your network of nodes gets you no crappier. Because now you're losing computer power so I know it's going to be a big fight it's better suited for countries with currencies that are have wild. Deflation or inflation. [1:07:53] So I won't most likely won't hear work here in the United States for ever until these except sit as their defacto. Jason:  [1:08:02] It's interesting in general with wood agreed with you and share your skepticism but the one thing I didn't see coming that seems like it's helping to make it slightly more mainstream is ransomware. Scot & Guests:  [1:08:13] Very fair very fair you know the problem is you can as an organ well I see the problem is and you're right ransomware offers this. This way but you know. Anna silly want to go and find and hold Bitcoin and no one does right so if it if it's not an everyday occurrence and the payment systems as they stand today no this very very well. If you can get someone to change their habits and Amazon in anyone else will notice to then you really have no chance write a one-off purchase from a retailer I'll let Kohl's. Even if they give you a deep discount and you never go back, you didn't win anything you just discounted your products and services and you're not you're not making any moment towards them adopting your brand or knowing your brand any better you just trick them or force them to. Of the economics of it to experience what you want to experience. It's going to be a long fight ransomware will always exist being in people with cryptocurrencies at hopefully. You know I obviously it's not a good use case come mainstream use case your fraud and theft and blackmail but it is a use case and you know it maybe if it keeps growing and. Everyone's like hell yeah I need to have a little jingle of Bitcoin in my pocket. Cuz I know I'm vulnerable and someone's going to hack me and all my pictures are going to be frozen or stolen or my business whatever. [1:09:49] That does a use case. Jason:  [1:09:51] If you had some of the pictures on your phone that Scott has on his you'd want to carry a little bit coin. Scot & Guests:  [1:09:56] I think it wouldn't I think you just leaving locked forever that what you couldn't get back to him because yeah. When one quick, final question you're at you're there and Austin. Quite a hotbed of metal e-commerce but but high-tech can, investing in things like that do you is there a kind of a community of e-commerce people do you get the shipping guys down there like shipstation you've got that coremetrics bazaarvoice, Bret Hart and his kind of crew or down there how does that work in and did you pick Austin or you just kind of ended up there. Well so I didn't pick Austin I was actually living in Chicago before I moved down to Austin and it was College buddy before you got married at 4 months I had some time so I took that Consulting gig here in Texas and I can live anywhere. So he was an awesome I said sure sounds like a good place. But as far as the I mean I'm here there's a ton of opportunity and it's a great great Community but as far as the Commerce Committee goes you know what. It's definitely here. Because the size of Austin is so much smaller more accessible than say so can Valley or New York. It's easy to get in touch with and have conversations with but I can't really say that there is a. [1:11:28] Yeah I don't go out and play poker with with five other you know individuals who are all in the payments or e-commerce space even though it's there's so much of it here it doesn't happen as much as you would think. I've often thought about starting a you know I'm morning Club of some form around e-commerce but what I found is. [1:11:52] There's there's anecdotal stuff that everyone runs into when you're selling things online when your building logistics for whatever product you're selling and everyone has a little bit of different take which is nice but the end of the day Commerce is Commerce, and you know the tools that emerge as as best. Best use case tools or advantageous tools they all seem to be in your hands all the same time. Time for whatever reason the sales guys are getting those tools you know how to the businesses. Have have a good Rolodex to call on in so you know I think that the individuals here in Austin are are quite. You're in tune with the heartbeat of e-commerce and since th

Jennifer Tejada is the CEO of Pagerduty, a company that provides (I'm quoting from their web site) - "full-stack visibility and actionable insights for better software and better customer experiences. " It might sound niche, but this is a huge and growing area, especially with the way software is currently being developed, deployed and managed. Just 7 years old and a graduate of Y-Combinator,  Pagerduty has raised over US$80m from investors including Accel, Bessemer and Andreessen Horowitz.  It has over 9,000 clients globally and around 330 staff.Pagerduty just launched in Australia and Jennifer was in town to get things kicked off. She has a strong link to Australia (Bondi in particular) having married an Aussie through their love of ocean-yacht-racing. She spent 10 years or so in Australia before heading back to San Francisco and eventually ending up at Pagerduty in 2016. She's a remarkable woman with a huge wealth of experiences and insights. One of my favourite guests so far. Enjoy.

With the election just days away, Dr. Hallowell spoke to leaders on both sides of the marijuana debate to get a clearer picture of what's at stake. Keith Stroup, the founder of NORML, and Jennifer Tejada, the Chief of Police for Emeryville, California, weigh-in with their thoughts on the legalization of marijuana.  This episode's sponsor is OmegaBrite, the premier natural advanced omega-3 formula for mind, heart, and joint health. Explore OmegaBrite products and benefits at www.omegabrite.com.