Podcasts about craig oh

How do conversation skills make your podcast process more enjoyable? Even if we're lucky enough to “do what we love,” work tends to have tedious aspects we don't like. Craig Constantine is a passion podcaster who, through the creation of thousands of episodes and rigorous reflection, has built a workflow that simplifies every step of his method, from prep to publication. A consummate conversationalist, Craig's overarching goal is to use understanding and compassion to have exciting exchanges that inspire listeners to dive directly into meaningful dialogues. In this episode, he gets into the nitty-gritty of the personal process that led him to discover his devotion to podcasting. Let Craig's passion inspire you to: Understand the difference between compassion and empathy in conversation Consider why you might not want to bring your prepared questions into the conversation Approach AI tools to create the perfect research assistant Simplify your process to make it more fun in the long run Links worth mentioning from the episode: Listen to Episode 51, Honing Your Podcast Voice Through Second Language Learning with Stephanie Fuccio - https://www.organizedsound.ca/honing-your-podcast-voice-though-second-language-learning-with-stephanie-fuccio-episode-51/ Engage with Craig: Keep on top of what Craig is up to - https://craigconstantine.com/current-projects/ Learn more about Craig's podcasting mission - https://openandcurious.org/ Connect with Mary! Leave a voicemail with your feedback at https://www.speakpipe.com/VisibleVoice or email visiblevoicepodcast@gmail.com Get the full transcript of the episode at http://www.visiblevoicepodcast.com Read up on more secrets with the Visible Voice Insights Newsletter https://www.organizedsound.ca/newsletter To learn more or work with Mary, check out https://www.organizedsound.ca Link up on LinkedIn https://www.linkedin.com/in/marychan-organizedsound/ Engage on Instagram @OrganizedSoundProductions https://www.instagram.com/organizedsoundproductions Show Credits: Podcast audio design, engineering, and edited by Mary Chan of Organized Sound Productions Podcast cover art by Emily Johnston of Artio Design Co. Show notes written by Shannon Kirk of Right Words Studio Post-production support by Kristalee Forre of Forre You VA Transcript with Audio Description: CRAIG: Oh, no pressure. But thank you so much for inviting me. You get the prize for, of all the people who ever asked me to be on their show, you're the one who worked the hardest. So thank you so much for that. > MARY: A lot of logisticals behind the scene, and, you know, personal schedules and stuff. CRAIG: You actually hunted me down. You asked me through a service that we're both on, and I totally ghosted you, like a lot of people. And then you went and found my website and found my contact form and emailed me, and I'm like, wow, all right, this person is motivated. Yes, I want to be on the show. MARY: Well, what you do is intentional practice of conversations, and I think that is so unique because a lot of people find podcasting as like, oh, I can talk, I'll just plug a microphone in and start talking. > But what is intentional conversation? Why is it so important to you? CRAIG: Well, it's important to me because I found myself having more and more really great conversations, and that's like a whole separate story. And the more that I learned how to shut up and listen, which took me longer than it should have, the more I shut up and listened, the more I enjoyed the conversations and the more other people seemed to enjoy them. And then the people lurking around it enjoyed them too.  So I started wondering, well, this isn't new. Humans have been doing this for a long time. And the more that I looked into it, now I have a books problem. You know, like, oh, here's a book from 150 years ago where somebody had all these things. And then I started having conversations that I was intentionally picking challenging guests. Not that the people were challenging, but, like, I have no knowledge about the topic we're going to have this conversation about, then, what would the skills be that I would need to have that be a good conversation when I'm totally floundering every second of the way?  And I'm like an autodidact nerdy self learner. So it works well for me to be like, whoa, that sucked. That was horrible. And then I, like, write down, why did suck? What was wrong with it? How could I make it better? So I'm always preaching, like, you know, take notes and reflect, um, on your conversations, reflect on your life in general, and figure out, could I try something different next time? Or maybe that just, it happened. The bird flew into my head. That, that went weird. MARY: So then what do you need then to have a conversation? Because, you know, you were saying, I stopped talking, so I listened. But when people think of dialogue, well, you gotta talk. So how do you define that art of conversation? CRAIG: That's a really hard question. That's two different questions. How do I define the art of conversation? I'm gonna ignore how I define it. That's hard. I would say that you actually, you don't really have to talk for it to be a good conversation. And a lot of times when I'm having conversations with people, they are already aware of my, my issues of, like, wanting to dig into the meta.  But even when I'm talking to people who don't know anything at all about me, they have an agenda and the real question is, when you're having a conversation with someone, is the other person aware of their own agenda? That's really, like, determines are we going to have a spectacular conversation. So Mary has ideas about where this conversation is supposed to go, ideas about what she wants the two of us to find here for the people who are listening. So that's like the biggest switch or choice. Like, when I'm having a conversation with someone, I'm, as best I can, always intentional about why I'm here, what I'm saying, why I'm saying, and I'm always curious, like, what is the other person thinking when they started talking? Were they just talking at me because they haven't seen me in a week, or are they really interested in something?  So that's like, the first thing is like, are both people on the same page about what does it mean to have a good conversation? Some people, they just talk. I'm not saying that's bad. It's just, you know, that's a deli conversation that's going to be a little more shallow maybe, or a little different. MARY: Yeah. What about then in the role of podcasting? That being intentional piece, do you then prep your questions and you have your set questions, or do you allow that conversation to unfold? Because, like you said, everyone's got an agenda. CRAIG: Yes. It depends on what you mean by you. So if you mean, does Craig? I generally don't write down my questions anymore in the very, very beginning, which would be like 2017. So I was kind of late to the party, but when I started, yes, I used to be intentional about, the show was all about movement, I would be intentional about, I'm going to talk to this person because I have this question or this story I want to know. And I would write down my questions, and I would imagine, like if I wasn't thinking story arc, but I was kind of imagining a story arc about, I want to start here and then I want to go here, and I want to end over there if I can.  So in the beginning, yes, I totally did that. And I got heavily involved in coaching podcasters. I've literally helped thousands of people as an assistant coach in courses. And that's a very good question for people to ask. So I say yes, in the beginning, write literally, preferably with a pencil, not like typing on your computer, because writing is different than typing.  MARY: Yeah,  CRAIG: Write your questions out in whatever your chicken scratch looks like. And then when you get to the recording, don't bring your notes. That's what I tell people, because the notes will distract you. I have a blank piece of paper on the table in front of me just in case I need to write something down. But when you go into those recordings as the host, all of that homework that you did, you're not going to forget it. It's going to be in the back of your head.  So I would say yes, I used to write things down, and I do recommend that that's a great place to start. And then eventually I can hold the questions in my head for weeks. I think about someone, you know, and I listened to one of your episodes as I was preparing for this, and I had, oh, that's interesting. And I see the kinds of things that Mary is attracted to, and I feel like I have enough things in my head that I could, I don't want to, but we could probably flip this around, and I could probably, you know, be the host if I had to, but I don't want to. > That's, if you ask Craig, how Craig does it, how does everybody else do it? I don't think people write their questions down based on what I hear, When I hear people. MARY: Certain shows, there are some shows where it's like, bam, bam, bam, question, question. There was, like, no follow up. And I feel like, yeah, that's not good either. CRAIG: Right. That's the other problem. That's the opposite of prepared. MARY: Yeah, exactly. So then if you don't write your questions, it feels a lot to me, too, about when I worked in radio, we called this show prep. You know, it's all about being prepared and kind of knowing, like you said, that agenda. But having the follow up questions are the sparks in that conversation. So do you then, have, like, a toolbox of ways to guide a conversation, or like,...  CRIAG: Oh yeah. MARY: …those. Oh yeah? Yeah. Okay, What is that?  CRAIG: So there's a whole bunch of them, and rather than try to rattle them off, but just kind of, like, paint kind of what they are. MARY: Yeah. CRAIG: I have these ideas in mind about, I have a visual, I live, like, 2 hours from Manhattan, so I've been there a bunch of times. And if you ever walk down Broadway is, like, the biggest street, you can walk the whole length of the place. I imagine that in conversations, I'm walking with someone.  So if I'm talking with someone and something strange happens, like, they ask me a question that I wasn't expecting, or they give me a strange answer, or they stopped, like, something weird happens. I'm imagining they, like, turned left into a side street. And my reaction needs to be not, wait, where are you going? Yeah, come back. My reaction needs to be, well, that's interesting. And follow, like, go with them. So I'm always trying to listen, air quoting is useless, you can't even see. I'm trying to listen not only to the words that they're saying, but the emotions that they're conveying. The emotions maybe they're trying to convey, which could be different, and try to imagine what is the experience that that person is having.  So I'm always yammering about my mission is about creating better conversation to spread understanding and compassion and empathy is close, but I think empathy is a thing that might come later after understanding and compassion. And I feel like that is what I'm trying to do, is I'm trying to deploy understanding and compassion as a tool.  So in a conversation, when something weird happens, I'm thinking, do I understand? Like, that's my first thought is, do I really understand what just happened here? Like, maybe I don't understand and I should ask a question about what just happened here. So I have, like, lots of nerdy tools that I can bring up, but they all fit in that toolbox of my first, you know, do I understand? And then, am I being compassionate? Is this person freaking out because Craig's too energetic for them? Like, that happens to people. I understand. MARY: You mentioned empathy, and I feel like empathy is very similar to compassion. CRAIG: Yes. MARY: So how do you differentiate that? CRAIG: The way that I think of it is that empathy is about the feeling and compassion is about, I don't want to say doing something about it, but imagining what could be done, either generally or that I should be doing. So, empathy, if you're empathic and you can't distance yourself from that, that's really hard. That's people who, like, if the elections go bad and then they have, like, a nervous breakdown, I'm like, well, okay, I mean, you're feeling for those other people, but you really need to be able to control that. You have to have boundaries. You have to be able to protect yourself physically and emotionally.  So, empathy, I think of as like, a feelers reaching out, sensitivity. And even I would say I'm pretty empathic. But even if you're really empathic, you really never know. You really can't say, I know what you're feeling, but that would be the goal, would be to feel outward. And then the compassion is, all right if I understand what's going on and I have some empathy for the person, the situation, or whatever we're talking about, then I might, if I'm a compassionate person, I might begin to imagine, is there something I could do about that? Could I help that person pick up whatever they dropped? Or could I donate money to this charity? Or could I help push this car out of a snowbank? That's the kind of thing that I do because I'm a large guy, you know.  But if you didn't have empathy for the person who was stuck in the snowbank, you'd just be like, sucks to be you. And you'd walk right by, you know? So that's why when I wrote my mission. That's why I wrote compassion rather than empathy, because I feel like empathy, I don't want to say it's easier, but I felt like I already had enough empathy and I wanted to work on the compassion part. So very, the mission is very specific to me, of course. MARY: What about then, if you're in a conversation with someone and you don't agree? CRAIG: That depends on why I'm in the conversation. So I don't do journalistic interviews, just because it's not my cup of tea. But I've listened to a lot of journalists talk about their process. And, yeah, if you're a journalist and you're supposed to be getting facts or truth or you're trying to, you know, uncover a particular story, if people say something you disagree with, you need to push back, and you can push back nicely. You can ask clarifying questions. You can, you know, throw in juxtapose. I thought it was X. You can make jokes. There are ways to reveal questions without actually asking questions, which then lets the two of us stand in one place and point at the question over yonder without it getting very antagonistic.  So there are things you can do to sort of direct, or in this case, redirect the conversation where you hope it would go. But that's not normally what I do because I'm not a journalist looking for something I don't have, like a target I'm aiming for, which kind of cuts both ways. Not having a target makes it harder because I think it would be easier if I knew where I was supposed to be going. So I don't often find myself in situations where, no, that's wrong, and I need to get you to tell me the other thing, so.  MARY: Yeah, it's just a matter of, okay, yes, you've said what you've said now. Oh, I'm going to ask you this question to, to redirect. CRAIG: Yeah, ask more questions. Ask different questions. You were asking for about tools earlier. I sometimes talk about people's salience, the word salience. Humans are spectacular at noticing salience. I always say I'm afraid of three kinds of snakes, little snakes, big snakes, and any stick that looks anything at all like a snake. So snake fear and, like, falling. These are wired in.  So there are other things, in conversations when you're listening to someone and you have an agenda and a story arc and a plan, and your brain suddenly goes, wait, what? And, like, it grabs these two things. The thing that you thought you were going to ask about and the thing that just lit you up, you have these two. Those things are related. I'm telling you, they are. That's what your brain just went, these are related. And you could just say, I wonder if these two things are related. You can just say that I do that and give people two, you know, like cheese and sneakers, and people will go, huh, that's a really good question. And then they'll think about it, and it's.  Conversations are just people sharing ideas. There's no rules about my ideas have to follow logically and clearly from the last. It can be whatever two people want to share. So I really feel like people, like I've said, I've seen a lot of people do this. A lot of people take courses and say, how do I do interviews? They really undervalue this magical, I don't want to say device, because your brain's not a computer, but, like, this magical power that you have about identifying the things that light you up. That already works. So that's probably what your podcast is about. If you have a day job as a journalist, then you got to work a little harder, because now you have to. You have to aim those tools at a specific. My producer said, I must do X. MARY: Yes. CRAIG: Just a little harder. MARY: Yeah. Like you were saying we're not computers, right? This. This isn't an AI interview. CRAIG: Whew, good. MARY: You know, we are humans. We have emotion. We have feelings in our bodies that will then guide us to. Okay, what is that curiosity piece? What is that follow up question? CRAIG: Why am I upset all of a sudden? MARY: Yeah, yeah, exactly. So, like, go with that feeling in your body and make sure that, you say it out loud. CRAIG: Yeah. A lot of times, just naming the thing goes a long way toward helping both parties understand, because sometimes people say something and, you know, somebody's triggered, and if you're really good at hiding that, well, that's not helping anybody. I mean, maybe if you're really triggered, you're trying to leave the space. Okay. But if it's the kind of thing that can be discussed, people can't read minds. I used to make that error a lot. I'm like, the other person opposite me is fuming. And I don't know. MARY: Yep. You can still hear it in their voice, even though you can't see them fuming. Like in the podcasting world. CRAIG: Yeah. Audio is magical. MARY: Yeah. Is magical that way, for sure.  Let's move into a little bit with your podcasting journey. You have two active shows right now. Even one show is a lot, like, how. How do you manage all of this? CRAIG: Oh, I actually have. Well, if you want to count accurately, I have five active shows.  MARY: You have five active, oh geeze.  > CRAIG: Okay. All right. So how do I manage it? I have a pride problem. I love, you know, shiny things. I love to go after them.  So the very first show that I created, I did not set out to make a podcast. I didn't say, I want to become a podcaster. This is the thing I want to do. I was literally having cool conversations in movement spaces. I would be out, like, in London running and jumping and playing with people at an event or doing a thing, and then I'm the kind of person who just walks up to someone and says, whoever they are, oh, hey, and we start talking.  And then I turn around, there's people walking behind us because I'm talking to somebody semi-famous. And then they say, you should have recorded that. I would have listened to that. That's literally how I got into podcasting. Then I was like, well, I guess I should get some SM58 mics and a little interface. I just started basically pressing record on conversations that I was having. So I'm super lucky, super privileged that that happened to me.  So that's how I started into it in 2017. And I did, like, 40 episodes with no clue what I was doing. Just like, you know, like, I don't know, let's try this. I had a friend who knew how to edit. I'm like, hey Brian, and he's like, use this mic and get this interface. And, you know, like, people just giving me tips. And I went about, like, 35 or 40 episodes along. And then I took a course. And I took the course not, and it's. It was a sofa, I call it sofa to 5K. I had a podcast course, and I already knew all that. I had 40 episodes out. MARY: Yeah. CRAIG: But I wanted to completely tear it apart, and I did. I took it all apart, and I, like, changed the descriptions, and the course made me think about things differently. It was one of the greatest things I ever did. And I met a whole bunch of people who were passionate about podcasting. That was the third time they ran the course. I went back as an assistant coach for 4, 5, 6, 7, 8, 9, 10, and 11, for the runnings of the course, till they stopped the course.  And along the way, I kept having more ideas. So the first show was, I was having conversations. People wanted to hear them. But the next show which came out, I was like, I wonder what would happen if you did a daily podcast. That was just me for 30 seconds reading a quote every day and didn't tell anybody. Just, like, stealth launched the thing. So I did 1,400 episodes of that show.  And then while that show was going on, I started a podcasting community, and I started interviewing the other podcasters in the community and working my way up with, like, who should I talk to after I did a show? And that show was all about podcasting.  So once I fell backwards into it and figured out how to do it, then it became this. Like, I imagine painters might just, oh, I got a paint. They run to the easel and they start painting. And, like, I do that with podcasting. I, like, I run to the microphone and I start making. Or I get people and I make a recording. So that's how I wound up with all these shows. It's really not any harder to have five shows. It's just, how many episodes are you doing? That's all that really matters. MARY: Yes. CRAIG: So, uh, you also, I haven't forgotten, you asked me, how do I do it? But if you want to follow up on that before I tell you how I do it. Or I can just tell you how I do it. MARY: Yeah, how do you do it? CRAIG: How do I do it? I'm a checklist and process nerd. So I have, for every one of the shows, I have a separate document that I maintain that tells me every detail. Like, this is the, you get an e nine minor guitar chord, goes here as the music bumper, and then the intro, and it has every step all the way through to emailing the guests at the end to say, thank you, your show is published. Here's the, you know, please share.  And if you do ten of those, then you'll be editing your list. And then the list gets a little more detailed. And eventually, all of the things that used to make me get stuck, I don't want to do the editing. I'm, I don't like editing. Oh, I don't want to do the show notes. All these things that I get stuck on. I just kept making it simpler. What's the simplest thing that could possibly work? And that's what I, and I broke it down to more and more steps until, when I look at the checklist, I have an episode that you go out sometime this week, and the next checkbox is so easy. I'm like, you know, I could totally do that, that I could do that.  And that's. That was how I broke it down, was to just make it simple enough that I could find a simple next step for whatever was going on. And then the checklist helped me remember. So if I'm not doing anything for three weeks. When I come back. Oh, right, here's where I was. Here's how I start, here's how I finish. MARY: What's an example of making it simpler? What does that mean? CRAIG: So we were talking about AI before. I use ChatGPT to write the episode notes. Shhh. I say that at the bottom, I wrote, written with, actually, it's written with help from ChatGPT. MARY: Yes. I was just going to say, I like that you have it written down. CRAIG: I'm a computer nerd, but I'm not an AI. Like to me, I was like everybody else, a what? How do you work this? I had no clue. But I have a checklist that helps me prompt the AI to give me what I want. So just like little nuances of sentences, like I'm resisting urge to open it up and read them, but it's like these really detailed, like, I want, say, I want one sentence to be the hook sentence for the thing that might be like 120 word paragraph that I've slowly fiddled with and kept in a document.  So now when I learn what the hook sense, that it's like copy, paste, and it actually says, write me five variations of a sentence and then it tells it what to do and then it writes me five sentences and I look at them and none of them are good enough. But somebody, once I forget where this comes from, somebody said, working with AI fixes the blank page problem, so you should totally use it for everything because it will do a terrible job and you will rush to fix it's work. And it gets me going every time.  So like, I rush and I'm like, no, no, you cannot use the word delve. No, no, no, edit the sentence, right? And then I edit my instructions and I say, you may not use the word delve. Put that in the instructions. So now when I have to write episode notes for like, say, a 15 minute conversation, I'm like, I can do that in 3 minutes. Watch this. > And I'm all done, you know, copy and paste and, and I have to edit, you know, like everybody has their personal writing style. I don't bother to try and make it do my style. I just edit the thing. I look at the paragraph and I go, hey, I don't like this part. Edit it. And then at the bottom I just write, written with help from ChatGPT.  I tell everybody who asks, like podcasters. It's like having the greatest research assistant. This person is tireless. They have infinite patience. No matter how many dumb questions I ask, they're just like, here's your answer. You can, like, just ghost them for two weeks, come back, they pick up right where you left off without a single. As long as you realize it's really more about, I think of it like the first stage on the rocket launch. Get me moving, get me off the ground here so I can get a feel for what this thing is supposed to be. And that's what I use it for. MARY: What about not AI? What can you make simpler? That has nothing to do with AI, because that's what everybody's talking about these days. CRAIG: I stopped editing my shows. How about that one? If you've listened to, so the one show is called Movers Mindset is 170 episodes. I think Podtalk is at 150 or something like that. And basically the last hundred plus maybe 150 episodes on those two shows that I've released. I don't edit the audio.  Now, full disclosure, I'm actually hard of hearing. I have hearing aids and crappy hearings. I'm a terrible audio editor to begin with, but I also can't afford to pay ninety cents a minute to edit all this stuff. So I went, well, what if I had a conversation that was so good, there wasn't anything that had to be cut out? How would you do that? Yes, and then work on that for 300 conversations. I've done about 500 recorded conversations for my shows, for other shows, not counting my guesting appearances. And every time I do them, I listen back and I'm like, why did I say that? Why didn't I shut up? > Because a lot of times the guest is about to say the great thing, and I'm still like, wait, you got to hear me. It's like, no, I'm the host. Shut up.  So I've looked at, like, exactly what percentage of myself, when I'm the host, do I want in the audio? The answer is 25%. I want one quarter Craig and three quarters of the guest. And I occasionally drop that into Otter, which will give you a percentage speaker rating. And I make sure I'm at the target number that I want. And if I'm over or under, then I think about that for my next conversation.  So, if you don't want to edit, could you just make the conversations better? Could you screen out people who are poor speakers unless you really need them? Like, there can be issues sometimes. I won't really want to guess because I want that representation. I really want this voice to be heard of. So I'm willing to live with thumbs and aahs and pauses. Just put it out raw you know, edit the levels, run the anti white noise background thing, 30 seconds. I mean, sometimes I'm, I have a 45 minutes conversation. It takes me five minutes to go from raw audio to mp3, final mix down, including the time it takes my Mac to make the mp3. It's, you know, because otherwise I wouldn't get it done if I didn't cut that corner.  And there are other ones, like, I stopped doing introductions in the guest. Like, I never, when I'm recording, I never ask the guest to tell me who they are. Tell us, no, that's a disaster. And I don't. I don't read that in anymore for a while. I would open the show by saying, oh, my guest today is. I skipped all that. I got tired of recording intros and outros because I actually don't think people listen to them. So I skip them. My show opens, and I say, Hello, I'm Craig Constantine. There's like a sentence or two of what the show is. And then I asked the guest the first question, and we just have a conversation. There are other things about, oh, I can only do so much social media. So I have a WordPress plugin. I hit a button, and it just posts the three platforms. And then I'm like, good enough. Yep. I'm not making short form. I figured out how to do YouTube auto load from RSS. Good enough. MARY: Done. Yes. CRAIG: Moving on. I just looked at every single thing on the list that was in my head, and I went, this is stressing me out. Write it down. And then when I looked at the list written down, I identified, I can't do this. This is too much. I want to have hundreds, thousands of great conversations, and I don't want to do all these pieces. So delete pieces until I only want to do the part between record and stop and anything else that I absolutely have to, to make the show go out. MARY: And I think that's the difference, too, between people who are podcasting as a passion, like you do, or those who are like, I need to generate income, so I have to do X, Y, and Z, right? So it's like talking about that agenda piece. You were, you were saying at the very beginning, it's like, what is your goal for your podcast? So what would you define as success, then, for your podcast? CRAIG: Oh. Sometimes people can read each other's minds. I was listening to some of your shows, and that's a question you ask often because it's super important. And I'm like, this would be the spot where we need to talk about what Craig thinks success is.  Success, in my opinion, for my shows is so for the two shows that have guests, if somebody listens to an episode and then they manage to email in real life, whatever, talk to the guest and they can skip over the parts that make conversations suck and go right to the good part. That's the definition of success for my show.  So one of the shows is all about parkour and has french names and all these things, and there's people who run and jump and play all over the world, and everybody's pretty famous that I'm talking to. If they, somebody runs into that person and says, hey. And just goes right to the part of the conversation where both of them are enjoying it. Not, my guest, who's semi famous is like, oh, another fan. But where the fan comes up and says something and that person goes, oh, yeah, I'd love to talk about that.  Like, that's my definition of success. People listen to the episodes that I did, and that enables them to have a better conversation with that person, even if it's just email or, you know, direct messaging or whatever. That may be a weird definition of success, but it turns out to be hard to do that. But it only means I have to have a certain kind of conversation. It doesn't mean that I have to advertise or, you know, kill myself in editing, I hope. > MARY: Yeah. CRAIG: That nobody listens. MARY: That's always the podcaster problem.  CRAIG: Yeah. MARY: Nobody's listening. CRAIG: Well, there's only one problem and lots of problems. MARY: So what are some other problems that you have with podcasting? CRAIG: Uh, I spend too much time on it. Spend too much time on it. It's like I have an embarrassment of riches. So I understand. I'm not claiming this is weird, but I understand why people say they're nervous about reaching out to guests. I do not have that problem. I'm a computer nerd. I have something like 600 guests. I'm not exaggerating in queues. And I wrote software that mails me weekday mornings that suggests, you know, you mailed this person three weeks ago and they never got back to you, so you probably should message them again. Like, I wrote software to keep track of all that, so that I can just turn the crank. I do the fun part, which is, new email, Hey, Bob, would you like to be on the show? Or like that kind of thing?  People mention a guest to me and I put it in a certain little config file, and I don't forget, two years later, it comes up. And then when I look at the notes, I know who recommended them. And maybe I, maybe they said, I'd really like to hear them talk about X. Like, I figured out a way to capture that stuff. You can do it with pieces of paper or excel spreadsheet, whatever you like.  I think a lot of the struggle with guest outreach is in it's just an infinite number of threads. Like, it's complex, and it's always going to be complex. Don't put your friends into customer relationship management software. That doesn't make it better. So I just figured out, well, what would this have to be for me to enjoy doing this?  So I have, the other problem is, if I turn that crank, if I start messaging people, I can do like five touches in a day in like ten minutes, because I just send an email, send a thing, go to whatever platform they're on. You do that for a few days, then people start showing up in your calendar. And like, that's the other side is make sure people can schedule themselves in using Calendly or something.  If I'm not careful, all of a sudden it takes about two to three weeks. Three weeks out, all of a sudden it's like Monday, Tuesday, Wednesday, Thursday, I have all these podcast recordings scheduled. And even if I say one show per day, I can still wind up with two or three on one day because I have multiple shows. > That's my problem. I removed all of the sticky points, and I really wasn't paying attention to that means it's all going to go really fast. So I have to like, woah, slow down and try to keep it under control. MARY: Wow, you definitely have a very unique challenge. > CRAIG: Nice choice of words that you're going to say, that's very special. MARY: Earlier you were talking about, you got a lot of advice. You give advice about podcasting. So what was one advice that you got that did, you know, good. You're like, you know what, this is an advice that's out in the podcasting space, don't follow it. CRAIG: Oh, well, it's, uh, a similar version of that. Question is, what's something I disagree with that everybody else would be mad at me, and that's that you have to publish on a schedule. That's the piece of advice that I patently, I started on that at one point, I had a show that was all over the map, and I actually had hired someone to work on my team. I said, job one, get me on a schedule, which meant get the guest work and all that stuff. And I got on a schedule and I published every week for like a year and a half. I have completely given up, I don't care about, I don't care about schedules. So I said, like, mary, when was my last episode put out? MARY: I'd have to look, I don't know. CRAIG: Right? I mean, even if you went and listened, it's okay if you didn't. I don't think Craig is that interesting. But, even if somebody goes and listens to one of my shows, thing they look at is not the publication date. They go to the chronological list. They want to listen to the most recent one. Maybe they scroll back and listen to the trailer, or maybe they search for a word.  So I think that the advice to get yourself on a schedule. Okay. If it's your first episode, yes. Get on a schedule for five or ten or something, seven. But have it in your mind that you're planning on getting off the schedule, or you're at least planning on slowing way down. Because weekly, if you're. If you're, like, a one man band, and if you're doing things by all by yourself, weekly is insane. MARY: Oh, yeah. CRAIG: Even if it's hostile, weekly is like the treadmill. So I, I think that's the advice that it's super useful if someone is literally starting out on the sofa to 5K journey of podcasting. Yes. You need to imagine how do I, because it teaches you to close the loop. If I start here and I got to do all these steps, and I got to be done by next week, because I got to do it all over again, and then you start to think, oh, can I do the guest outreach in parallel? So I was working multiple guests, could I work ahead? So I got one or two in the can I. It teaches you those things. But then once you learn those lessons, then let go of having to publish on a schedule is my advice that I think didn't serve me because I took the course and people said that, and I was at 40, and I was like, yeah, I already want to get off this. > MARY: Get off this, because it is a lot of work and a lot of pressure on yourself to make sure it goes out at a certain day and time. CRAIG: Yeah. And, like, your die hard listeners, I've had people talk about. We talk about feedback and hearing from your fans. I've had people come up to me at, like. Like, I bump into them in person, and they talk about the show, and I've had people say to me, I can't keep up. Like, sometimes they drop, like, three or four in one week, and people are like, what are you doing? I can't listen to all this. It's too much content. MARY: That is a lot! CRAIG: Well, it is, but from my side, it's not. And I just had. It was a 30, 40 minutes conversation. I had a blast. It was awesome. And then I blasted through the post production, right? Sometimes I'm done, and if I'm really flying, I can be done in 45 minutes. I hit stop. The guest hasn't even, like, finished with their. You know, and I'm like, I'm done. It's crazy. MARY: So wait, why not then? Wait. Like, okay, if you've got this back, not back log. Like, then why not schedule? CRAIG: Because then the next week, I did three more, and then the next week I did three. Was like, well, there's another scheduled to, you know, never. And I also. I felt bad sometimes. I don't know, there's something about it. Everybody says, you always love all of your children the most. And every one of them, when I'm done with them, I'm like, that's the best thing I've ever created that has to go out right now.  It's part of my drive to make and do and create. And I feel like when I hit stop, I'm doing a disservice. I'm sitting on something I shouldn't be sitting on. And I have had some weird situations where I had some that I sat on for, like, ten months because I get nervous about that. Like, why isn't this done, well, because I can't get a transcript from the thing. I got stuck on details.  So, I really just love. I don't know, I love the feeling of, wow, I had a great conversation, and now everybody else can hear it with as little time between those two statements as I can get. MARY: Okay then, I'm checking out the time. Like, I had scheduled a certain amount of time with you, but then it got me thinking, then, do you schedule, like, a certain amount of time, or do you just let this conversation go? Because, like, I think I can talk to you for hours, right? And I literally mean that, you know, people say that on shows, but, you know, there has to be an end. CRAIG: Oh, I guess this is like a whole nother show. Okay, so I will say, yeah, you got 60 seconds before the time you allotted. However, I do not have a hard stop. So you could, if you want to record a second shows worth of material, knock yourself out.  Here's what I will say. People often ask if they're. If they're good podcasters, it occurs to them to ask, how do I have a good ending to my conversation? How do I have a good ending to my show, if I have a host and guest situation, and I always say, well, the first thing you can do is cross off anything that you know that won't work.  So, if you want to have a good ending, do not stop when the show sucks. > Right? So the friction and this is good. You always want to feel this as a host when you're on your show. This is great. This is where we should stop when you feel that tension of, this is awesome because people are going to slap their headphones off and go, that was awesome. And they're going to be like, they're going to go talk to somebody about the show or they're going to share it or whatever.  I mean, maybe don't stop right in the middle of an idea. But that part where we all want to go, wow, that was great. Now what do I ask? Oh, wait, there's more, Mary, let's talk about that. Don't do that. Just go, that was awesome. Thanks so much, Mary. It was a pleasure talking to you today. And hit stop. Hit stop when you're going is great, and you'll be good. Then there are a couple other little tips. Conversations go in, I call them saccades, not cicadas, the insect. Saccades, is a reference to how you move your eyes when you're reading. I don't know if people talk about cicadas in conversation, but, um, I'm doing it. There's a saccade to conversation. It's follow the bouncing ball, and it's about 20 minutes per hop on a conversation. MARY: I've heard about that. Yeah, yeah. CRAIG: And you might need to do people going, what? You might need to do a few hundred conversations to get out your metrics and look at the things. And what happens is, if you just let that bouncing ball go, you can't really stop at 30 if you're in the middle of a bounce and you can't really stop at the 20 minutes because that's the sucky part in the middle where you need to have a follow up question to get us back to the >.  So that's another thing is to understand, like, as a host on your show, understand some of the dynamics of conversation. Have your, have your conceptual head only if you can manage it. Only half in the show, half out of the show, watching the clock, knowing what you wrote that you wanted to get to, that you haven't got to yet. So, you know, oh, I have to get this one more thing. The next bounce of the saccade is going to be this. If you can manage to stay out. That's hard. Then that lets you have some of that. You know, you can have your head. You like old gopher, you know, like you stand up, you look around a little bit. Okay, let's go back into the next 20 minutes. So that's the, those are the things that I think about when I'm trying to figure out where to stop.  Really. Just don't stretch. You get to the end and it's awesome, and somebody says something profound, just say, that was awesome. MARY: That was awesome, Craig. CRAIG: But I did it on purpose.  MARY: I know. CRAIG: But, like, it's tough to do that when you're ahead. When you're really as a host, if you're having an awesome conversation, you get completely lost. That's good tape. MARY: So, yeah, that is. But I always end my show with the same question, and I'm going to let you go. So my last question for you is, what are you excited about podcasting right now? CRAIG: I totally should have prepared for that because I heard that what am I excited about podcasting? Well, in case people couldn't tell, I'm not excited about anything. I'm really excited about more people are starting to want to talk to me about conversation, and that's great because that means that I'm either, well I'm going to say I'm not doing something offensive. At least it means that things aren't going badly pessimistic.  So I'm really excited about having the chance. It's been happening more often to have conversations like this, where the whole thing is very meta about conversation. So that's really kind of makes me want to start another show. > I'm going to do more of this, but I'm not going there. So that's what I'm going to say. I'm really excited about and getting back, I was mentioning before I was sick, so I'm, like, on a pause at the moment. So I'm excited to get back to having more conversations, but it's really. I feel like I'm getting more interest in talking about talking. MARY: Yeah, I think that's what we need, because it's that human connection that we're all craving, you know? CRAIG: Oh, yeah. MARY: So thank you so much for this human connection with me and for the conversation. > CRAIG: My distinct pleasure. Thanks for inviting me. MARY: Thanks so much, Craig. I love the enthusiasm in his voice and for the work that he does. And, you know, during the conversation, he mentioned saccades and following the bouncing ball. I love that he brought up how conversations cycle through around 20 minutes, and we talked about this before, actually, in a previous episode with Steph Fuccio in number 51, we talked about Honing Your Podcast Voice Through Second Language Learning, and Steph had done similar research as well. She mentioned that same phenomenon around 20 minutes for a conversation. So if you want to revisit that episode number 51, the link is in the show notes.  So after listening to this conversation, what advice would you take from Craig's podcasting journey for your own show? Now, like I said on the show in the beginning, his podcast is a passion project and his success is not going to be the same as your success. So we're not saying you need to follow what he is doing. Like the way how he doesn't schedule. Scheduling is important to some people because it provides them structure and to make sure they do things so that they go out. Craig's really great at finding out what works for him, so I hope this episode makes you think about what could potentially really work for you. It's his idea of making things simpler. That's what he found works for him. But what does that mean for you?  Send me a voice note with your feedback at VisibleVoicePodcast.com. you'll find the purple button that says send voicemail. From there, click on that, send me your feedback, and let me know what would be simpler for your podcasting workflow. Or as always, you can email me as well VisibleVoicePodcast@gmail.com.  On the next episode we're talking voice tips. How do we embrace our voice as a tool? We think of podcasting as an easy thing to do where you can plug in your microphone and just start talking, but it's not as easy as that. We'll explore more of your voice next time. > > >

What if I told you that there's a way to keep yourself young? It takes a lot of hard work, and it's a continuing process. However, the payoff is definitely worth it. It also offers a lot of benefits aside from longevity. The secret? It's developing a lifelong passion for learning and growing. In this episode, Craig Harper joins us once again to explain the value of having a growth mindset. We explore how you can keep yourself young and healthy even as you chronologically age. He also emphasises the importance of fun and laughter in our lives. Craig also shares how powerful our minds are and how we can use them to manage our pain.    If you want to know how to develop a growth mindset for a fuller life, then this episode is for you!   Get Customised Guidance for Your Genetic Make-Up For our epigenetics health programme, all about optimising your fitness, lifestyle, nutrition and mind performance to your particular genes, go to  https://www.lisatamati.com/page/epigenetics-and-health-coaching/.   Customised Online Coaching for Runners CUSTOMISED RUN COACHING PLANS — How to Run Faster, Be Stronger, Run Longer  Without Burnout & Injuries Have you struggled to fit in training in your busy life? Maybe you don't know where to start, or perhaps you have done a few races but keep having motivation or injury troubles? Do you want to beat last year's time or finish at the front of the pack? Want to run your first 5-km or run a 100-miler? ​​Do you want a holistic programme that is personalised & customised to your ability, goals, and lifestyle?  Go to www.runninghotcoaching.com for our online run training coaching.   Health Optimisation and Life Coaching If you are struggling with a health issue and need people who look outside the square and are connected to some of the greatest science and health minds in the world, then reach out to us at support@lisatamati.com, we can jump on a call to see if we are a good fit for you. If you have a big challenge ahead, are dealing with adversity, or are wanting to take your performance to the next level and learn how to increase your mental toughness, emotional resilience, foundational health, and more, then contact us at support@lisatamati.com.   Order My Books My latest book Relentless chronicles the inspiring journey about how my mother and I defied the odds after an aneurysm left my mum Isobel with massive brain damage at age 74. The medical professionals told me there was absolutely no hope of any quality of life again, but I used every mindset tool, years of research and incredible tenacity to prove them wrong and bring my mother back to full health within three years. Get your copy here: https://shop.lisatamati.com/collections/books/products/relentless. For my other two best-selling books Running Hot and Running to Extremes, chronicling my ultrarunning adventures and expeditions all around the world, go to https://shop.lisatamati.com/collections/books.   Lisa's Anti-Ageing and Longevity Supplements  NMN: Nicotinamide Mononucleotide, an NAD+ precursor Feel Healthier and Younger* Researchers have found that Nicotinamide Adenine Dinucleotide or NAD+, a master regulator of metabolism and a molecule essential for the functionality of all human cells, is being dramatically decreased over time. What is NMN? NMN Bio offers a cutting edge Vitamin B3 derivative named NMN (beta Nicotinamide Mononucleotide) that can boost the levels of NAD+ in muscle tissue and liver. Take charge of your energy levels, focus, metabolism and overall health so you can live a happy, fulfilling life. Founded by scientists, NMN Bio offers supplements of the highest purity and rigorously tested by an independent, third-party lab. Start your cellular rejuvenation journey today. Support Your Healthy Ageing We offer powerful, third-party tested, NAD+ boosting supplements so you can start your healthy ageing journey today. Shop now: https://nmnbio.nz/collections/all NMN (beta Nicotinamide Mononucleotide) 250mg | 30 capsules NMN (beta Nicotinamide Mononucleotide) 500mg | 30 capsules 6 Bottles | NMN (beta Nicotinamide Mononucleotide) 250mg | 30 Capsules 6 Bottles | NMN (beta Nicotinamide Mononucleotide) 500mg | 30 Capsules Quality You Can Trust — NMN Our premium range of anti-ageing nutraceuticals (supplements that combine Mother Nature with cutting edge science) combats the effects of aging while designed to boost NAD+ levels. Manufactured in an ISO9001 certified facility Boost Your NAD+ Levels — Healthy Ageing: Redefined Cellular Health Energy & Focus Bone Density Skin Elasticity DNA Repair Cardiovascular Health Brain Health  Metabolic Health   My  ‘Fierce' Sports Jewellery Collection For my gorgeous and inspiring sports jewellery collection, 'Fierce', go to https://shop.lisatamati.com/collections/lisa-tamati-bespoke-jewellery-collection.   Here are three reasons why you should listen to the full episode: Learn how to develop a growth mindset to keep yourself young and healthy, regardless of your chronological age. Understand why you need to manage your energy and plan fun and laughter into your life. Discover the ways you can change your mindset around pain.    Resources Gain exclusive access and bonuses to Pushing the Limits Podcast by becoming a patron! Listen to other Pushing the Limits Episodes: #60: Ian Walker - Paraplegic Handbiker - Ultra Distance Athlete #183: Sirtuins and NAD Supplements for Longevity with Dr Elena Seranova #188: Awareness and Achieve High Performance with Craig Harper  #189: Understanding Autophagy and Increasing Your Longevity with Dr Elena Seranova Connect with Craig: Website | Instagram | Linkedin Interested to learn more from Craig? You can check out his books and his podcast, The You Project. T: The Story of Testosterone by Carole Hooven  Mind Over Medicine by Lissa Rankin M.D. Lifespan - Why We Age and Why We Don't Have To  by David A. Sinclair PhD Neuroscience professor Andrew Huberman's Instagram  Dr Rhonda Patrick's website A new program, BoostCamp, is coming this September at Peak Wellness!   Episode Highlights [06:50] A Growth Mindset Keeps Us Young and Healthy It's helpful to take advantage of the availability of high-level research and medical journals online. If you're prepared to do the hard work, you can learn anything.  Learning and exposing ourselves to new things are crucial parts of staying young and healthy.  Age is a self-created story.  With a growth mindset, you can change how your body and mind works so that you feel younger than your real age.  [12:23] Develop a Growth Mindset It's vital to surround yourself with people with the same mindset — people who drag you up, not down.  You can also get a similar experience by exposing yourself to good ideas and stories. Be aware of what you're feeding your mind, on top of what you're feeding your body.  School is not a marker of your intelligence. Your academic failures do not matter.  With a growth mindset, you can keep growing and learning.  [17:40] Let Go and Be Happy People tend to have career and exercise plans, but not a fun plan.  We can't be serious all the time — we also need time to have fun and laugh.  Laughter can impact and improve the immune system. Laughing can change the biochemistry of your brain. Plan for the future, but also learn to live in the now. Having a growth mindset is important, but so is finding joy and enjoyment.  [23:31] Look After Your Energy Having fun and resting can impact your energy and emotional system.  These habits can help you work faster than when you're just working all the time.  Remember, volume and quality of work are different.  [30:24] Work-Life Balance Many people believe that they need to balance work and life. However, when you find your passion, it's just life.  Even doing 20 hours of work for a job you hate is worse than 40 hours of doing something you love. There's no one answer for everyone. Everything is a lot more flexible than before. Find what works for you.  [35:56] Change the Way You Think It's unavoidable that we think a certain way because of our upbringing.  Start to become aware of your lack of awareness and your programming.  Learn why you think of things the way you do. Is it because of other people?  Be influenced by other people, but test their ideas through trial and error. Let curiosity fuel your growth mindset.  Listen to the full podcast to learn how Craig learned how to run his gym without a business background!  [44:18] Sharing Academic Knowledge Academics face many restrictions due to the nature and context of their work.  He encourages the academic community to communicate information to everyone, not just to fellow researchers.  He plans to publish a book about his PhD research to share what he knows with the public. Science is constantly changing. We need to keep up with the latest knowledge.   [50:55] Change Your Relationship with Pain There is no simple fix to chronic pain.  The most you can do is change your relationship and perception of pain.  Our minds are powerful enough to create real pain even without any physical injury. Listen to Craig and Lisa's stories about how our minds affect our pain in the full episode!   7 Powerful Quotes from This Episode ‘My mind is the CEO of my life. So I need to make sure that as much as I can, that I'm managing my mind, and my mental energy optimally.' ‘If you're listening to this, and you didn't succeed in the school system, that means absolutely nothing when you're an adult.' ‘We're literally doing our biology good by laughing.' ‘Living is a present tense verb, you can't living in the future, and you can't live in the future.' ‘Often, more is not better. Sometimes more is worse.  So there's a difference between volume of work and output and quality of work.' ‘It's all about those people just taking one step at a time to move forward... That growth mindset that I think is just absolutely crucial.'   About Craig Craig Harper is one of Australia's leading educators, speakers, and writers in health and self-development. He has been an integral part of the Australian health and fitness industry since 1982. In 1990, he established a successful Harper's Personal Training, which evolved into one of the most successful businesses of its kind.  He currently hosts a successful Podcast called 'The You Project'. He is also completing a neuropsychology PhD, studying the spectrum of human thinking and behaviour. Craig speaks on various radio stations around Australia weekly. He currently fills an on-air role as a presenter on a lifestyle show called 'Get a Life', airing on Foxtel.  Want to know more about Craig and his work? Check out his website, or follow him on Instagram and Linkedin!   Enjoyed This Podcast? If you did, be sure to subscribe and share it with your friends! Post a review and share it! If you enjoyed tuning in, then leave us a review. You can also share this with your family and friends so they can learn how to develop a growth mindset. Have any questions? You can contact me through email (support@lisatamati.com) or find me on Facebook, Twitter, Instagram and YouTube. For more episode updates, visit my website. You may also tune in on Apple Podcasts. To pushing the limits, Lisa   Full Transcript Of The Podcast Welcome to Pushing the Limits, the show that helps you reach your full potential with your host Lisa Tamati, brought to you by lisatamati.com. Lisa Tamati: Well, hi everyone and welcome back to Pushing the Limits with Lisa Tamati. This week I have Craig Harper. He is really well known in Australia. He's a broadcaster, a fitness professional, a PhD scholar, an expert on metacognition, and self-awareness. And we get talking on all those good topics today and also neuro-psycho-immunology, very big word. Really interesting stuff; and we get talking about laughter, we get talking about pain management. We sort of go all over the show in this episode, which I sometimes do on this show. I hope you enjoy this very insightful and deep conversation with Craig Harper.  Before we head over to the show, I just want to let you know that Neil and I at Running Hot Coaching have launched a new program called Boost Camp. Now, this will be starting on the first of September and we're taking registrations now. This is a live eight-week program, where you'll basically boost your life. That's why it's called Boost Camp. not boot camp, Boost Camp. This is all about upgrading your body, learning how to help your body function at its base, learning how your mindset works, and increasing your performance, your health, your well-being and how to energise your mind and your body. In this Boost Camp, we're going to give you the answers you need in a simple, easy-to-follow process using holistic diagnostic tools and looking at the complete picture.  So you're going to go on a personalised health and fitness journey that will have a really life-changing effect on your family and your community. We're going to be talking about things like routine and resilience, mental resilience, which is a big thing that I love to talk about, and how important is in this time of change, in this time of COVID, where everything's upside down, and how we should be all building time and resources around building our resilience and energising our mind and body. We're going to give you a lot of health fundamentals. Because the fundamentals are something simple and easy to do, it means that you probably aren't doing some of the basics right, and we want to help you get there.  We're going to give you the answers you need in a simple, sort of easy, process. So we are now in a position to be able to control and manage all of these stressors and these things that are coming at us all the time, and we want to help you do that in the most optimal manner. So check out what boost camp is all about. Go to www.peakwellness.co.nz/boostcamp. I'll say that again, peakwellness.co.nz/boostcamp, boost with a B-O-O-S-T, boost camp. We hope to see you over there! Right, now over to the show with Craig Harper. Well, hi everyone and welcome to Pushing the Limits! Today, I have someone who is a special treat for you who has been on the show before. He's an absolute legend, and I love him to bits. Craig half and welcome to the show mate, how are you doing?  Craig Harper: Hi Lisa! I'm awesome but you're not.  Lisa: No I'm a bit of a miss, people. I've got shingles, a horrible, horrible virus that I advise nobody to get. Craig: What it— do we know what that's made? What causes it, or is it idiopathic as they say? Lisa: Yeah, no, it is from the chickenpox virus. Although, I've never, ever had that virus. So I'm like heck how, you know, it's related to the cold sore virus and all of that, which I definitely have had often. So it sits on the spinal cord, these little viruses, dormant and then one day when your immune systems are down, it decides to attack and replicate and go hard out. So yeah, that'll be the down for the count now for two and a half weeks. In a lot of pain, but— Craig: What is it like nerve pain or what kind of pain is it?  Lisa: Yes, it's nerve pain. So this one's actually, it hits different nerves in different people, depending on where it decides to pop out. My mum had the femoral nerve, which is one that goes right down from the backbone, quite high up on the backbone, down across the back and then down through the hip flexor and down the leg. I've got all these horrible looking sores, I look like a burn victim all the way down my leg and across my back. And it comes out through the muscles of your like, through the nerves and nerve endings and causes these blisters on top of the skin but it's the nerve pain that's really horrible because there's no comfortable position. There's no easy way to lie or sit and of course, when you're lying at night, it's worse. It's worse at nighttime than in the day. So I learned a lot about shingles. And as usual, we're using these obstacles to be a learning curve. Craig: Why on earth are you doing a bloody podcast? You should be relaxing. Lisa: You're important, you see. I had, you know, I had this appointment with you, and I honour my appointments, and I— Craig: Definitely not important. What's the typical treatment for shingles? Lisa: Well, actually, I wish I'd known this two weeks ago, I didn't know this, but I just had a Zoom call with Dave Asprey, you know, of Bulletproof fame, who is one of my heroes, and he's coming on the show, people, shortly. So that's really exciting. He told me to take something called BHT, butylated hydroxytoluene, which is a synthetic antioxidant. They actually use them in food additives, they said that kills that virus. So I'm like, ‘Right, get me some of that.' But unfortunately, I was already, it's— I only got it just yesterday, because I had to wait for the post. So I'm sort of hoping for a miracle in the next 24 hours.  Also, intravenous vitamin C, I've had three of those on lysine, which also helps. One of the funny things, before we get to the actual topic of the day, is I was taking something called L-Citrulline which helps with nitric oxide production and feeds into the arginine pathway. Apparently, while that's a good thing for most people, the arginine, if you have too much arginine in the body, it can lead to replication of this particular virus, which is really random and I only found that out after the fact. But you know, as a biohacker, who experiments sometimes you get it wrong.  Craig: Sometimes you turn left when you should have turned right.  Lisa: Yes. So that, you know, certainly took a lot of digging in PubMed to find that connection. But I think that's maybe what actually set it off. That combined with a pretty stressful life of like— Craig: It's interesting that you mentioned PubMed because like a lot of people now, you know how people warn people off going Dr Google, you know, whatever, right. But the funny thing is, you can forget Dr Google, I mean, Google's okay. But you can access medical journals, high level— I mean, all of the research journals that I access for my PhD are online. You can literally pretty much access any information you want. We're not talking about anecdotal evidence, and we're not talking about theories and ideas and random kind of junk. We're talking about the highest level research, you literally can find at home now. So if you know how to research and you know what you're looking for, and you can be bothered reading arduous academic papers, you can pretty much learn anything, to any level, if you're prepared to do the work and you know how— and you can be a little bit of a detective, a scientific detective.  Lisa: That is exactly, you know, what I keep saying, and I'm glad you said that because you are a PhD scholar and you are doing this. So you know what you're talking about, and this is exactly what I've done in the last five years, is do deep research and all this sort of stuff. People think that you have to go to university in order to have this education, and that used to be the case. It is no longer the case. We don't have to be actually in medical school to get access to medical texts anymore, which used to be the way. And so we now have the power in our hands to take, to some degree, control over what we're learning and where we're going with this.  It doesn't mean that it's easy. You will know, sifting through PubMed, and all these scholarly Google articles and things in clinical studies is pretty damn confusing sometimes and arduous. But once you get used to that form of learning, you start to be able to sift through relatively fast, and you can really educate yourself. I think having that growth mindset, I mean, you and I never came from an academic background. But thanks to you, I'm actually going to see Prof Schofield next week. Prof Schofield and looking at a PhD, because, I really need to add that to my load. But— Craig: You know, the thing is, I think in general, and I don't know where you're gonna go today, but I think in general, like what one of the things that keeps us young is learning and exposing ourselves, our mind and our emotions and for that matter, our body to new things, whether that's new experiences or new ideas, or new information, or new environments, or new people. This is what floats my boat and it keeps me hungry and it keeps me healthy physically, mentally, emotionally, intellectually, creatively, sociologically. It keeps me healthy. Not only does it keep me in a good place, I'm actually at 57, still getting better. You know, and people might wonder about that sometimes.  Of course, there's an inevitability to chronological aging. Clearly, most people at 80 are not going to be anything like they were at 40. Not that I'm 80. But there's— we know now that there's the unavoidable consistency of time as a construct, as an objective construct. But then there's the way that we behave around and relate to time. Biological aging is not chronological aging. In the middle of the inevitability of time ticking over is, which is an objective thing, there's the subject of human in the middle of it, who can do what he or she wants. So, in other words, a 57-year-old bloke doesn't need to look or feel or function or think like a 57-year-old bloke, right?  When we understand that, in many ways, especially as an experience, age is a self-created story for many people. I mean, you've met, I've met and our listeners have met 45-year-olds that seem 70 and 70-year-olds— and we're not talking about acting young, that's not what we're talking about. I'm not talking about that. I'm not talking about pretending you're not old or acting young. I'm actually talking about changing the way that your body and your mind and your brain and your emotional system works, literally. So that you are literally in terms of function, similar to somebody or a ‘typical' person who's 20 or 25 years younger than you. We didn't even know that this used to be possible, but not only is it possible, if you do certain things, it's very likely that that's the outcome you'll create. Lisa: Yeah, and if you think about our grandparents, and when I think about my Nana at 45 or 50, they were old. When I think about now I'm 52, you're 57, we're going forward, we're actually reaching the peak of our intellectual, well, hopefully not the peak, we're still going up. Physically, we got a few wrinkles and a few grey hairs coming. But even on that front, there is so much what's happening in the longevity space that my take on it is, if I can keep my shit together for the next 10 years, stuff's gonna come online that's gonna help me keep it on for another 20, 30, 40 years.  For me now it's trying to hold my body together as best I can so that when the technology does come, that we are able to meet— and we're accessing some of the stuff now, I mean, I'm taking some of the latest and greatest bloody supplements and biohacking stuff, and actively working towards that, and having this, I think it's a growth mindset. I had Dr Demartini on the show last week, who I love. I think he's an incredible man. His mindset, I mean, he's what nearly, I think he's nearly 70. It looks like he's 40. He's amazing. And his mind is so sharp and so fast it'll leave you and I in the dust. He's processing books every day, like, you know, more than a book a day and thinking his mind through and he's distilling it and he's remembering, and he's retaining it, and he's giving it to the world. This is sort of— you know, he's nothing exceptional. He had learning disabilities, for goodness sake, he had a speech impediment, he couldn't read until he was an adult. In other words, he made that happen. You and I, you know, we both did you know, where you went to university, at least when you're younger, I sort of mucked around on a bicycle for a few years. Travelling the world to see it. But this is the beauty of the time that we live in, and we have access to all this. So that growth mindset, I think keeps you younger, both physically and mentally. Craig: And this is why I reckon it's really important that we hang around with people who drag us up, not down. And that could be you know, this listening to your podcast, of course, like I feel like when I listen to a podcast with somebody like you that shares good ideas and good information and good energy and is a good person, like if I'm walking around, I've literally got my headphones here because I just walked back from the cafe, listening to Joe Rogan's latest podcast with this lady from Harvard talking about testosterone, you'd find it really interesting, wrote a book called T.  When I'm listening to good conversations with good people, I am, one, I'm fascinated and interested, but I'm stimulating myself and my mind in a good way. I'm dragging myself up by exposing myself to good ideas and good thinking, and good stories. Or it might even be just something that's funny, it might— I'm just exposing myself to a couple of dickheads talking about funny shit, right? And I'd spend an hour laughing, which is also therapeutic.  You know, and I think there's that, I think we forget that we're always feeding our mind and our brain something. It's just having more awareness of what am I actually plugging into that amazing thing? Not only just what am I putting in my body, which, of course, is paramount. But what am I putting in, you know, that thing that sits between my ears that literally drives my life? That's my HQ, that's my, my mind is the CEO of my life. So I need to make sure that as much as I can, that I'm managing my mind and my mental energy                                                                                  optimally. Lisa: Yeah. And I think, you know, a lot of people if they didn't do well in the school system, think that, 'Oh, well, I'm not academic therefore I can't learn or continue to learn.' I really encourage people, if you're listening to this, and you didn't succeed in the school system, that means absolutely nothing when you're an adult. The school system has got many flaws, and it didn't cater to everybody. So I just want people to understand that.  You know, just like with Dr Demartini, he taught himself 30 words a day, that's where he started: vocabulary. He taught himself to read and then taught— Albert Einstein was another one, you know, he struggled in school for crying out loud. So school isn't necessarily the marker of whether you're an intelligent human being or not. It's one system and one way of learning that is okay for the average and the masses. But definitely, it leaves a lot of people thinking that they're dumb when they're not dumb.  It's all about those people just taking one step at a time to move forward and becoming, you know, that growth mindset that I think is just absolutely crucial. You talked there about laughter and I wanted to go into that a little bit today too, because I heard you talking on Tiffany, our friend Tiffany's podcast, and you were talking about how important laughter is for the body, for our minds, for our— and if we laugh a lot, we're less likely to fall victim to the whole adult way of being, which is sometimes pretty cynical and miserable. When you think, what is it? Kids laugh something like 70 times a day and adults laugh I think, six times a day or some statistic. Do you want to elaborate on that a little bit? Craig: Well, I used to sit down with you know, I don't do much one-on-one coaching anymore, just because I do other stuff. I would sit with people and go, ‘Alright, tell me about your exercise plan and blah, blah, blah. Tell me about your career plan, blah, blah, blah. Tell me about your financial plan, blah, blah, blah.' Tell me about, you know, whatever. And they have systems and programs and plans for everything.  I would say to them, 'Do you like fun?' And they're like, they look at me like I was a weirdo. 'What do you mean?' I go, 'Well, what do you mean, what do I mean? Like, do you like having fun?' And they're like, very seriously, like, 'Well, of course, everyone likes having fun.' I go, 'Great. What's your fun plan?' And they go, 'What?' I go, 'What's your fun— like, is laughing and having fun important to you?' 'Yeah, yeah.' 'Okay, what's your fun plan?'  They literally, like this idea of just integrating things into my life, which are for no reason other than to laugh and to have fun. Not to be productive and efficient and to tick more boxes and create more income and elevate output and tick fucking boxes and hit KPIs and you know, just to be silly, just to laugh like a dickhead, just to hang out with your mates or your girlfriends, or whatever it is. Just to talk shit, just to, not everything needs to be fucking deep and meaningful and world-changing. Not everything. In fact, it can't, you know?  Our brain and our body and our emotional system and our nervous system and— it can't work like that we can't be elevated all the time. And so, literally when we are laughing, we're changing the biochemistry of our brain. You know, literally when we are having fun, we're impacting our immune system in a real way through that thing I've probably spoken to you about, psychoneuroimmunology, right? We're literally doing our biology good by laughing and there's got to be, for me, there's got to be, because, like you probably, I have a lot of deep and meaningful conversations with people about hard shit. Like, I'm pretty much a specialist at hard conversations. It's what I do. But, you know, and, and I work a lot, and I study a lot. Then there needs to be a valve. You can't be all of that all of the time because you're human, you're not a cyborg, you're not a robot. And this hustle, hustle, hustle, grind, work harder, sleep less, you can, you know, you can sleep when you're dead, it's all bullshit. Because, also, yeah, I want to learn and grow and evolve, and I want to develop new skills. But you know what, I want to also, in the moment, laugh at silly shit. I want to be happy and I want to hang out with people I love and I want to be mentally and emotionally and spiritually nourished.  Like, it's not just about acquiring knowledge and accumulating shit that you're probably not going to use. It's also about the human experience now. This almost sounds contradictory. But because of course, we want a future plan and we want goals and all of those, but we're never going to live in the present because when we get there, it's not the present. It's just another installment of now. So when next Wednesday comes, it's not the future, it's now again, because life is never-ending now, right?  It's like you only like, live— living is a present tense verb. You can't living in the future, and you can't live in the future. You cannot. Yes, I know, this gets a little bit, what's the word existential, but the truth is that, yeah, we need to— well, we don't, we can do whatever we want. But I believe we need to be stimulated so we're learning and growing, and we're doing good stuff for our brain and good stuff for our body. But also that we are giving ourselves a metaphoric hug, and going, 'It's all right to lie on your bed and watch Netflix, as long as it's not 20 hours a day, five days a week,' you know. It's okay to just laugh at silly stuff. It's okay, that there's no purpose to doing this thing other than just joy and enjoyment, you know.  I think that people like you and me who are, maybe we would put ourselves in the kind of driven category, right? You and I are no good at this. Like, at times, having fun and just going, ‘I'm going to do fuck all today.' Because the moment that we do sometimes we start to feel guilty and we start to be like, 'Fuck, I'm not being productive. I've got to be productive.' That, in itself, is a problem for high performance. Like, fuck your high performance, and fuck your productivity today. Be unproductive, be inefficient, and just fucking enjoy it, you know, not— because in a minute, we're going to be dead. We're going to go, 'But fuck, I was productive. But I had no fun, I never laughed, because I was too busy being important.' Fuck all that. Lisa: I think both of us have probably come a long way around finding that out. I mean, I used to love reading fiction novels, and then I went, ‘Oh, I can't be reading fiction novels. I've got so many science books that I have to read.' Here I am, dealing with insomnia at two o'clock in the morning reading texts on nitric oxide, you know. It is this argument that goes on, still in my head if there was an hour where you weren't learning something, you know, I can't. Because I know that if I go for a big drive or something, and I have to travel somewhere, or going for a long run or something, I've probably digested a book on that road trip or three, or 10 podcasts or something and I've actually oh, I get to the end and I'm like, ‘Well, I achieved something.' I've got my little dopamine hits all the way through.  Now I've sort of come to also understand that you need this time out and you need to just have fun. I'm married to this absolute lunatic of a guy called Haisely O'Leary, who I just love, because all day every day, he is just being an idiot. In the best sense of the word. I come out and I'm grumpy and you know, had a hard day and I'm tired, I'm stressed, and I come out and he's doing a little dance, doing some stupid meme or saying some ridiculous thing to me. I'm just like, you know, I crack up at it. That's the best person to have to be around because they keep being—and I'm like, ‘Come on, stop being stupid, you should be doing this and you shouldn't be doing that.' Then I hear myself, and I'm like, ‘No, he's got it right.' Craig: Well, I think he does, in some ways, you know. It's not about all, it's not about one or the other, it's about— and it's recognising that if I look after my energy, and my emotional system, and all of that, I'll get more done in 8 hours than 12 hours when I'm not looking after myself. So more is not better, necessarily. In fact, often, more is not better; sometimes, more is worse. So there's a difference between volume of work and output and quality of work. Also, you know, quality of experience.  I wrote a little thing yesterday, just talking on social media about the fact that I, like all of the things that I do, even study, although it's demanding, but I enjoy it. My job, you know, like, right now you and I do podcasts. I do seven podcasts a week, apart from the ones like this, where I'm being interviewed by someone else, or spoken to by somebody else. My life is somewhat chaotic, but I don't really, in terms of having a ‘job'. Well, one, I don't have a job. I haven't had a job since I was 26. Two, I don't really feel a sense of work, like most people do.  Like the other night, I did a gig. I don't know if you, if I posted a little thing about this on Insta, and I was doing a talk for Hewlett Packard in Spain. Now, how cool is the world? Right? So I'm talking here, right here in my house, you can see, obviously, your listeners can't. But this is not video, is it? Just us? I wish I knew that earlier. Sorry, everyone, I would have brushed my hair. But anyway, you should see my hair by the way. I look like bloody Doc from Back to the Future. Anyway, but I'm sitting in here, I'm sitting in the studio, and I'm about to talk to a few hundred people in Spain, right, which is where, that's where they're all— that's where I was dealing with the people who are organising me to speak.  Just before I'm about to go live at 5:30, the lady who had organised me was texting me. So it's on Zoom. There's already a guy on the screen speaking and then lots of little squares of other humans. I said to her, ‘How many?' and said, ‘You know, like a few 100.' I said, ‘Cool.' I go, ‘Everyone's in Spain,' and she goes, ‘No, no, we're in Spain, but the audience is around the world.' And I go, ‘Really? How many countries?' She goes, ‘38.' I'm sitting here and I'm thinking, I'm wearing a black t-shirt. I'm wearing my camo shorts. I've got bare feet. I'm talking to hundreds of humans from this big organisation in 38 countries, and I'm talking about the stuff that I am passionate about, right? I don't have to do any prep, because it's my default setting. I'm just talking. I had to talk for an hour and a half about high performance. Well, giddy up, that's like an hour and a half of breathing. You know?  I just had such fun, and I had this moment, Lisa, halfway through, I don't know, but about halfway through, where I'm like, I remember growing up in a paradigm where pretty much when I was a kid everyone went and got a job and you went, you became a cop or you sold clothes, or you're a bricky or sparky or you're some kind of tradie. A few of my super smart friends went to university. That was way over my head, I'm like, ‘Fuck university.' But there was literally about 50 jobs in the world. You know, it's like there was only 50 jobs, and everyone or nearly everyone fitted into one of those 50. There was a few other ones but for the most part, nearly everyone fitted into about 50 jobs. I'm sitting there going— I won't say what but I'm earning pretty good money. I'm sitting in bare feet in my house talking to humans around the world about this stuff that I want to tell everyone about anyway.  I do it for free on my podcast and your podcast and I do it anyway. I have this great time, it's a really good experience. Then I finish at 7 pm. Then I walk 15 feet into the kitchen and put the kettle on and check my messages.  Lisa: No commuting, no travelling, no flying. Craig: I'm like, ‘How is this a job?' I'm like, ‘How is this real?' ‘This is a scam. I'm scamming everybody.' Like, how great is 2021? I know there's a lot of shit going on and I'm not trying to be insensitive, and it's smashed my business too. All of my live events for 2020 got kicked in the dick in two weeks, right? I got financially annihilated, but you just go, ‘Oh well, improvise, adapt, overcome and figure shit out.' But, I think when you can have it and a lot of people and it's a very well-worn kind of idea. But when you're, what you love, and what you're curious about, and how you make a few bucks, when that can all collide, then life is a different thing. Then there's not work and life, there's just life.  You know, and so when we talk about this idea of work-life balance, you know, it's like the old days that talk about that a lot. And it's like, almost like there was some seesaw, some metaphoric seesaw with work on one side and life on the other. And when you get balance like that— because what happens, think about this, if we're just basing it on numbers, like all 40 hours of work versus however many hours of non-work or however many hours of recreation and recovery. But if you're doing even 20 hours of a job that you hate, that's going to fuck you up. That's gonna, that's gonna mess with you physically, mentally, and emotionally. That's going to be toxic; that's going to be damaging; that's going to be soul-destroying, versus something else like me studying 40 hours a week, working 40, 50 hours a week doing 90 in total, depending on the week and loving it, and loving it. And going, ‘I feel better than I've ever felt in my life.'  I still train every day, and I still, I live 600-800 metres from the beach, I still walk to the beach every day, you know. And I still hang out with my friends. You know, it's like, it doesn't have to be this cookie-cutter approach. The beauty I think of life, with your food, with your lifestyle, with your career, with your relationships with the way that you learn, like the way that you do business, everything now is so much more flexible, and optional than any time ever before that we can literally create our own blueprint for living. Lisa: Yeah. And then it's not always easy. And sometimes it takes time to get momentum and stuff. Being, both you and I have both said before we're unemployable. Like, I'm definitely not someone you want to employ, because I'm just always going to run my own ship. I've always been like that, and that's the entrepreneurial personality. So not everyone is set up for that personality-wise. So you know, we're a certain type of people that likes to run in a certain type of way. And we need lots of other people when doing the other paths.  There is this ability now to start to change the way you think about things. And this is really important for people who are unhappy in where they're at right now. To think, ‘Hang on a minute. I've been I don't know, policeman, teacher, whatever you've been, I don't want to be there anymore. Is there another me out there? Is there a different future that I can hit?' The answer is yes, if you're prepared to put in the work, and the time, and the effort, the looking at understanding and learning, the change, being adaptable, the risk-taking, all of those aspects of it. Yes, but there is ways now that you can do that where they weren't 30 years ago, when I came out of school I couldn't be, I was going to be an accountant. Can you imagine anything worse than that?  Craig: Hi, hi. Shout out to all our account listeners, we love you and we need you. Lisa: I wasn't that— Academically that's I was good at it. But geez, I hated it. And I did it because of parental pushing direction. Thank goodness, I sort of wake up to that. And you know, after three years. I had Mark Commander Mark Devine on the show. He's a Navy SEAL, man. You have to have him on the show. I'll hook you up. He's just a buck. He became an accountant before he became a Navy SEAL and now he's got the best of both worlds really, you know, but like you couldn't get more non-accountant than Mark Devine. We all go into the things when we leave school that we think we're meant to be doing. And they're not necessarily— and I think you know, the most interesting 50 year-olds still don't know what the hell they want to be when they grow up. Just interrupting the program briefly to let you know that we have a new Patron program for the podcast. Now, if you enjoy Pushing the Limits, if you get great value out of it, we would love you to come and join our Patron membership program. We've been doing this now for five and a half years and we need your help to keep it on air. It's been a public service free for everybody, and we want to keep it that way. But to do that we need like-minded souls who are on this mission with us to help us out. So if you're interested in becoming a patron for Pushing the Limits podcast, then check out everything on www.patron.lisatamati.com. That's P-A-T-R-O-N dot lisatamati.com. We have two Patron levels to choose from. You can do it for as little as $7 a month, New Zealand, or $15 a month if you really want to support us. So we are grateful if you do. There are so many membership benefits you're going to get if you join us. Everything from workbooks for all the podcasts, the strength guide for runners, the power to vote on future episodes, webinars that we're going to be holding, all of my documentaries and much, much more. So check out all the details: patron.lisatamati.com. And thanks very much for joining us. You know, I'm still in that camp. Craig: You raise a really interesting point too, and that is programming and conditioning. And, you know, because we all grow up being programmed, one way or consciously or not, we grow— if you grow up around people, you're being programmed. So that's not a bad thing. That's an unavoidable human thing. So, situation, circumstance, environment, school, family, friends, media, social media, all of that stuff shapes the way that we see the world and shapes the way that we see ourselves.  When you grow up in a paradigm that says, ‘Okay, Lisa, when you finish school, you have to go to university, or you have to get a job, or you have to join the family business, or you have to work on our farm,' or whatever it is, you grow up in that. You're taught and told and trained. And so you don't question that, you know. And for me, I grew up in the 70s, I finished in the 80s. I finished school in 1981. And I grew up in the country, and most people go to trade or most people worked in logging or on a farm or— and I would say about five in 100 of the kids that I did— by the way, doing year 12 was a pretty big deal in that time. ‘Geez, are you a brainiac?' Definitely wasn't a brainiac. But year 12 is a big thing now. Now, even if you have an undergrad degree that it's almost nothing really enough. It's like, you kind of got to go get honours, or masters or maybe even a PhD down the track. And that landscape has really changed. So it's just changing again to— you know, and I think to become aware— like this is for me, I love it; this is my shit; this is what I love— is starting to become aware of our lack of awareness. And starting to become aware of my own programming and go, ‘Oh, I actually think this. Why not? Because this is how I naturally think about, because this is how I've been trained to think about work. I've been trained to or programmed to think this way about money, or relationships, or marriage, or eating meat, or being a Catholic or being an atheist or voting liberal law,' or whatever it is, right.  Not that any of those things are good or bad, but it's not about how I eat or how I vote or how I worship. It's about how I think. And is this my thinking? Or is this just a reflection of their thinking, right? So when we open the door on metacognition now we start to become aware of our own stories, and where they come from. And this is where I think we really start to take control of our own life, and our own present, and our own future that doesn't exist, by the way, but it will, but it won't be the present.  Then, we start to write our own story with our own voice, not our parents' voice, not our friends', not our peers' voice, you know. And we're always going to be influenced by other people. Of course. Just like people are influenced by you and your podcast, and your stories, and your thinking, and your lessons for them. They're influenced. But I always say to people, ‘Don't believe me because you like me. Listen to me, if you like me and consider what I say. If what I say sounds reasonable for you, maybe a good idea to test drive, take that idea for a test drive, and see if that works for you, because it might not.' Right?  I think, I really encourage people to learn for themselves and to listen to their own internal wisdom that's always talking. So listen to smart people. I don't know if Lisa and I are in that category, Lisa is, listen to her. But at the same time, do your own, learning through exploration and trial and error, and personal kind of curiosity and drive.  For me, I opened my first gym at 26; first personal training centre in Australia, there weren't any. I'd never done a business course, I've never done an admin course, I knew nothing about marketing. I knew nothing about employees. I knew nothing. But I learned more in one year than I would say, most people would learn in five years at university studying business, because I was in the middle of it, and I was going to sink or swim. So in one year, I started a business and I acquired overwhelming knowledge and skill because I had to, because of the situation. But that was all learning through doing.  The way that you've learned, you know you said earlier that, like, a lot of people think that they're not academic; therefore, they're not smart. Some of the smartest people I've ever met, and I don't— and this not being patronising, but like, mind-blowingly brilliant, how they think, live outside of academia. One of the reasons some people are so brilliant outside of academia is because they're not forced into an echo chamber of thought. They're living outside the academic paradigm, where we're not trying to restrict how you think or write or speak. There are no rules out here. So there's no intellectual inhibition.  Lisa: Yeah, I love that. Craig: When you do a PhD, like me, and I can separate the two, thankfully. But there's a way of communicating and writing in PhD land, which is incredibly restrictive because of the scientific process, which is fine, I get that. But it's having an awareness of— this is what I'm often talking to my supervisors about is, yes, I'm studying this thing, which is deep, deep neuropsychology, and everything, the way that you do your research, get your data or interpret your data. The whole process of creating new science, which is what you're doing as a PhD, creating, bringing something new into the world. That's one thing. But you write your journal articles, which is my PhD process, you get them, hopefully, you get them published in academic resources and magazines. But then, I don't want that to be it. I'm going to write a book when I finish about all of my research totally in layman's terms so that people can use the knowledge, so that people can— because that's the value.  For me handing in some papers and going, ‘Oh, Craig Harper is an academically published author.' That's cool, but it's not— and I'm so respectful of people who have had hundreds of things published, but that doesn't blow my socks off. I'm not really— like that's a real, you really hang your hat on that in academia. Oh, how many things he or she had published, publications, which is cool. They're all smarter than me. But I'm not. I'm like, yeah, that that's cool. But I want to connect with the masses, not the few. Also, by the way, people who read academic papers, they raise it— they're reading it generally, just like I am right now, for a specific reason which relates to their own research. There ain't too many people like you. You're one of the rare ones who just thumb through fucking academic journals to make your life better. Lisa: Yeah. And it's just some real goals. So you've got the wisdom of having lived outside of academia and being a pracademic, as Paul Taylor says, and then actually seeing the pre— and this is a discussion that I had when I was talking to someone about doing a PhD and they say, ‘But then you're going to become a part of the establishment, and you're going to be forced into this box.' And I said, ‘No, not necessarily because it's— I can see where you're coming from. But you can take that, because you have that maturity and that life experience and you can fit yourself into the box that you have to fit into in order to get those things done. That research done, but you don't have to stay there.'  That's what you know, one of my things has been, I don't want to spend however many years doing a PhD, and then that's not out on the world. To me that that needs to be taken out of the academic journals, wherever you go to publish, and then put out into a book or something that where it's actually shared, like you say, with the masses, because otherwise, it just collects dust like your MA does, or your whatever, you know, that sits on your bookshelf, and how you got hey, your exam your piece of paper, but you didn't actually do anything with it.  Of course, lots of people do their thing, they're going like they're in research, and they're furthering research and so on. But I— my approach, I think yours is too, is to be able to communicate that information that you've learned, and then share it with everyone, so that they can actually benefit from it, and not just the people that are in academia. The other thing I see after interviewing hundreds of doctors and scientists and people is that they are, actually, the more specialised they are, the more inhibited they are by what they can and can't say.  While they need to be doing that because they need to protect what they are doing in their studies and what they're allowed to and what they're not allowed to do and say, it also is very inhibiting, and they don't get the chance to actually express what they would actually like to say. That's a bit of a shame, really, because you don't get to hear the real truth in the qualifying everything flat stick. Craig: I reckon you're exactly right. But they don't need to be that. And the reason that a lot of academics are like that is because they get their identity and sense of self-worth from being an academic. They're way more worried about three of their peers hearing something that might not be 100% accurate, and then being reprimanded or, rather than just going— look, I always say to my academic, super academic friends, when I talk with them, not everything that comes out of your mouth needs to be research-based. You can have an idea and an opinion. In fact, I want to hear your ideas and opinions. Lisa: You're very educated. Craig: You know, that's the— and as for the idea of you becoming an academic, No, you go, you do your thing you study, you learn the protocol, the operating system, and you do that you go through that process, but you're still you. Right, and there's— you and I both know, there are lots of academics who have overcome that self-created barrier like Andrew Huberman.  Lisa: Yeah, who we love. Craig: Who we love, who, for people listening, he's @hubermanlab on Insta, and there's quite a few academics now, like the one that I spoke on before, on Joe Rogan. She's a Harvard professor, she's a genius, and she's just having a— it's a three-hour conversation with Rogan, about really interesting stuff.  There's been a bit of a shift, and there is a bit of a shift because people are now, the smart academics, I think, are now starting to understand that used the right way, that podcasts and social media more broadly, are unbelievably awesome tools to share your thoughts and ideas and messages. By the way, we know you're a human. If you get something wrong, every now and then, or whatever, it doesn't matter. Lisa: Well, we'll all get, I mean, you watch on social media, Dr Rhonda Patrick, another one that I follow? Do you follow her? Fantastic lady, you know, and you watch some of their feeds on social media, and they get slammed every day by people who pretending to be bloody more academic than her. That just makes me laugh, really. I'm just like, wow, they have to put up with all of that. The bigger your name and the more credibility you have as a scientist, the more you have to lose in a way.  You know, even David Sinclair another you know, brilliant scientists who loves his work. And I love the fact that he shared us with, you know, all his, all his research in real-time, basically, you know, bringing it out in the book Lifespan, which you have to read, in getting that out there in the masses, rather than squirrelling it away for another 20 years before it becomes part of our culture, and part of our clinical usage. We ain't got time for that. We have to, we're getting old now. I want to know what I need to do to stop that now. Thanks to him, you know, I've got some directions to show them. Whether he's 100% there, and he's got all the answers? No. But he's sharing where we're at from the progress. Science by its very nature is never finished. We never have the final answer. Because if someone thinks they do, then they're wrong, because they're not, we are constantly iterating and changing, and that's the whole basis of science. Craig: Well just think about the food pyramid. That was science for a few decades. Lisa: Lots of people still believe that shit. That's the scary thing because now that's filtering still down into the popular culture, that that's what you should be doing, eating your workbooks and God knows what. This is the scary thing, that it takes so long to drip down to people who aren't on that cutting edge and staying up with the latest stuff, because they're basically regurgitating what there was 20 years ago and not what is now.  Now Craig, I know you've got to jump off in a second. But I wanted to just ask one more question, if I may, we're completely different. But I want to go there today because I'm going through this bloody shingles thing. Your mate Johny that you train, and who you've spoken about on the last podcast, who had a horrific accident and amazingly survived, and you've helped him, and he's helped you and you've helped him learn life lessons and recover, but he's in constant chronic pain.  I'm in constant chronic pain now, that's two and a half weeks. For frick's sake, man, I've got a new appreciation of the damage that that does to society. I just said to my husband today, I've been on certain drugs, you know, antivirals, and in pain medication. I can feel my neurotransmitters are out of whack. I can feel that I'm becoming depressed. I have a lot of tools in my toolbox to deal with this stuff, and I am freely sharing this because what I want you to understand is when you, when you're dealing with somebody who is going through chronic pain, who has been on medications and antibiotics, and God knows whatever else, understanding the stuff that they're going through, because I now have a bit of a new appreciation for what this much of an appreciation for someone like Johnny's been through. What's your take on how pain and all this affects the neurotransmitters in the drugs? Craig: Do you know what? Lisa: You got two minutes, mate. Craig: I'm actually gonna give you I'm gonna hook you up with a friend of mine. His name is Dr Cal Friedman. He is super smart, and he specialises in pain management, but he has a very different approach, right? He's a medical doctor, but look, in answer to, I talked to Johnny about the pain a bit, and we have, we use a scale, obviously 10 is 10. 0 is 0. There's never a 0. Every now and then it's a 1 or 2, but he's never pain-free. Because he has massive nerve damage. And sometimes, sometimes he just sits down in the gym, and he'll just, I'll get him to do a set of something, and he'll sit down and I just see this, his whole face just grimaces. He goes, ‘Just give me a sec.' His fist is balled up. He goes, sweat, sweat. I go, ‘What's going on, mate?' He goes, ‘It feels like my leg, my whole leg is on fire.'  Lisa: Yeah. I can so relate to that right now.  Craig: Literally aren't, like, burning, like excruciating. I don't think there's any, I mean, obviously, if there was we'd all be doing it. There is no quick fix. There is no simple answer. But what he has done quite successfully is changed his relationship with pain. There is definitely, 100% definitely, a cognitive element to, of course, the brain is, because the brain is part of the central nervous system. Of course, the brain is involved. But there's another element to it beyond that, right.  I'm going to tell you a quick story that might fuck up a little bit of Dr Cal, if you get him on. He has done a couple of presentations for me at my camps. He's been on my show a little bit. But he told this story about this guy at a construction site that was working and he had a workplace accident. And he, a builder shot a three-inch nails through his boots, through his foot. Right? So the nail went through his foot, through the top of the leather, and out the sole, and he was in agony, right? He fell down, whatever and he's just rolling around in agony and his mates, they didn't want to take anything off because it was through the boot, through his foot.  They waited for the ambos to get there, and they gave him the green whistle. So you know that whatever that is, the morphine didn't do anything, he was still in agony. He was in agony. Anyway, they get him into the back of the ambulance and they cut the boot off. And the nail has gone between his big toe and second toe and didn't even touch his foot.  Lisa: Oh, wow. In other words, psychologically—  Craig: There was no injury. But the guy was literally in excruciating pain, he was wailing. And they gave him treatment, it didn't help. He was still in pain. So what that tells us— Lisa: There is an element of—  Craig: What that tells us is our body can, our mind can create real, not perceived, but real pain in your body. And again, and this is where I think we're going in the future where we start to understand, if you can create extreme pain in your body where there is no biological reason, there is no actual injury, there's no physical injury, but you believe there's an injury, now you're in agony.  I think about, and there's a really good book called Mind Over Medicine by a lady called Lissa Rankin, which we might have spoken about. L-I-S-S-A, Lissa Rankin, Mind Over Medicine. What I love about her is, she's a medical doctor, and she gives case after case after case of healing happening with the mind, where people think placebos and no-cebos, people getting sick, where they think they're getting something that will make them sick, but it's nothing, they actually make themselves sick. And conversely, people getting well, when they're not actually being given a drug. They're being given nothing, but they think it's something. Even this, and this is fascinating, this operation, pseudo-operation I did with people where—  Lisa: Yeah, I read that one. I read that study. Craig: Amazing. Craig: Oh, yeah, it's look, pain is something that even the people who are experts in it, they don't fully understand. Lisa: Well, I just like, if I can interrupt you there real briefly, because I've been studying what the hell nerve pain, and I'm like, my head, my sores are starting to heal up right. So in my head, I'm like ‘Whoa, I should be having this pain, I'm getting more pain from the burning sensation in my legs and my nerves because it's nerve pain.' So I read somewhere that cryotherapy was good. So in the middle of the night, when I'm in really bad pain, instead of lying there and just losing my shit, and have I now have been getting up every night and having two or three cold ice-cold showers a night, which probably not great for my cortisol bloody profile, but it's, I'm just targeting that leg. That interrupts the pain sensation for a few minutes.  What I'm trying to do as I go, I'm trying to go like, can I—am I getting pain because my brain is now used to having pain? Is it sending those messages, even though there's no need, the sores are healing?  Craig: That is possible. Lisa: Am I breaking? And I can break the pain for about 10 minutes, and then it will come back in again. But I'm continuing on with it, that idea that I can interrupt that pain flow. Then of course, during the breathe in, the meditation, the stuff and sometimes you just lose your shit and you lose it, and then you just start crying, ‘Mummy, bring me some chicken soup' type moments. But it's really interesting. I mean, I just like to look at all these shit that we go from and then say, ‘Well, how can I dissect this and make this a learning curve?' Because obviously, there's something wrong, but I just, I feel for people that are going through years of this. Craig: It's, yeah, I'm the same I feel. Sometimes I work with people, where I work with and as do you, I work with a lot of people who have real problems. I don't have any problems. I mean, they have real problems. And I'm, despite my appearance, I'm quite, I'm very compassionate. It's hard for me because I, it upsets me to see people in pain. I feel simultaneously sad and guilty. How do I deserve this? But it just is what it is. But people like John and a lot of the people that I've worked with and you've worked with, you know, people like that inspire me.  I mean, they're— I don't find typical heroes inspirational. They don't really inspire me like the people we normally hold up as, I mean, well done. I think they're great, but they don't inspire me. People who inspire me or people who really, how the fuck are you even here? How do you turn up? He turns up. He's actually in hospital right now because he's got a problem that's being fixed. But, and he's in and out of hospital all of the time. And then he turns up, he hugs me and he goes, ‘How are you?' I go, ‘I'm good.' He goes, ‘Now look at me.' So I look at him. And he goes, ‘How are you really?' And I go, ‘I'm good.' This is the guy who—  Lisa: Who's dealing with so much. I've got a friend, Ian Walker8, who I've had on the show, too, so he got hit by a truck when he was out cycling, I think it was years and years ago. He ended up a paraplegic. And then he recovered, he didn't recover, he's still in a wheelchair, but he was out racing his wheelchair, he did wheelchair racing, and he's part of our club and stuff. And then he got hit by another truck, now he's a quadriplegic.  This guy, just, he is relentless in his attitude, like he is, and I've seen him dragging himself like with his hands because he's got access now to his hands again. After working for the last couple of years, and he kind of, on a walker frame thing, dragging himself two steps and taking a little video of him, dragging his feet, not the feet out, working, they're just being dragged. But the relentless attitude of the guy, I'm just like, ‘You're a fricking hero. You're amazing. Why aren't you on everybody magazine cover? Why aren't you like, super famous?' Those people that really flip my boat. Craig: Yeah. And I

Its the Jay Z Appreciation Pod! And he happens to share a birthday with one half of the greatest podcast in the universe. Meanwhile Tony candidly discusses his thoughts on the Spence Garcia fight. Plus they break down all the game.....except for the 2 on Monday and the 1 on Tuesday because IDK 2020? Another fun episode! enjoy!

Welcome to the recruitment hackers podcast. A show about innovations, technology and leaders in the recruitment industry brought to you by Talkpush the leading recruitment automation platform.Max: Hello everybody. And welcome back to the recruitment hackers podcast. I'm Max and I invited today to our podcast, Mr. Craig Sweeney, from WilsonHCG. Welcome Craig. Craig: Hi Max. I'm glad to join you today. Max: Thank you. Thank you for joining and putting yourself in front of the computer on such a beautiful sunny day. I can see the weather is unusually balmy in Manchester.Craig:  It really is. Yes, this is the one day of the year the sun comes out and it's not cloudy and raining, which anybody who's been to Manchester before would know is the usual lab, usual blend of weather we have here. Max: Amazing, amazing. Here in  Hong Kong, we are locked at home, unable to go to work because of a tiger flu. So,  it'll come your way. It should get there in about three months time.Craig:  Stay safe.Max:  So Craig tell us what you do, and what your company does! Craig: Okay. So, we'll say HCG, for those of you who don't know, is an organization. We are a talent consultant firm largely built around RPO solutions, but then more broadly around anything really that links to talent acquisition, from a consulting perspective, from continuing workforce solutions, as well as our kind of core RPO solutions.My role is within the business areas, as part of our executive team, I lead everything around new plan engagements. I've got a global team that stretches from Japan, Singapore, through Europe and then into North America. And within my remit is our new business growth team. We've got our solutions team and then our implementation function. So essentially my group owns everything before a client actually goes live and becomes a client of ours. Max:  Okay. New solutions team, you call it. Right?Craig: Yeah. So we've got a technical solutions team that helped to architect the solutions that we're actually putting in place for clients, both commercially, but also in terms of their structure. When they're complex global solutions, it takes some detailed kind of building out to have the right capability. And particularly when that's encompassing things that aren't just, you know, one type of hiring. It may be that we're hiring for specialist roles, high volume roles, graduate and internships or within the same solutions. Building that out and making sure we've got the right team to deliver for our clients when it's on a kind of medium or large scale, is often quite complex.Max:  I guess, the bigger, the volume, the more technology seeps in. And then the lower the volume, the more an organization like yours will be competing with maybe smaller staffing firms.  Is that a fair statement? Craig: I would say increasing technology is important in most scales of solutions that we build out. Because, I think even for those organizations that are maybe just recruiting in the, you know, in the hundreds, rather than the thousands. Having the right technology in place to help fulfill their critical business impact in roles, through whether or not last through engagement attraction, or building our future talent pipelines is all really important.Creating a great candidate experience and making sure we're out competing some of the other businesses that  are trying to hire the same talent is super important. Max: Well, you may have seen in the news that there's been a little bit of M&A this year in the technology space. Just last week, there was a company called Elio that was acquired by HireVue. There was a Sunroom in the UK that was aquired as well over the summer. It seems to me that video.  I don't know if it's hot or not, because sometimes, I mean, it's definitely being talked about a lot in the age of remote hiring and work from home hiring, as the killer app, you know, 15 or 20 years after its conception. This is a first situation. But at the same time it looks like those companies never really got to the next stage. And I'm thinking, I'm thinking about it because you're talking about, you know, hundred of hires and I guess with these kind of environments, video interviewing, even then, you know, for an executive hire, you don't know if you're going to use video interviewing for an executive level hire, basically, right? It's going to be a little bit awkward to do an asynchronous video interview. Craig: Yeah, I think  it's interesting, you know, video interviewing and as you say, it's been around for many years. I think right now, everybody  in this short space of time with everything that everybody's gone through over the last six months, eight and months, yeah. Video technology has just become part of everybody's life. You know, if I'd ever talked to my parents about doing a video call, you know, a year ago, they would have gone, wow, that's crazy. Or, you know, people actually thinking about doing interviews over video, they would have said that's not possible but actually now.I think it's just crept into society and that's when you really start seeing, I think, change happened very quickly when it just becomes accepted that this is a way that people operate. So it doesn't surprise me that, you know, video is kind of the core of some of those acquisitions right now.Max: But now these companies have to add other things. Right? Because video is so omnipresent and everywhere that it's just not enough to do just video. Right? Craig: I agree. Max: That's the realization. And so, are the big guys, like the big enterprise software companies like SAP and Oracle, do they have a live video native solution? Do you know? Craig: I don't believe so, but whether or not there's products that are in development, possibly, Max: They can always do bargains anyway.Craig: Yeah, exactly.Max: And so, this is a very general question, for an RPO recruitment process outsourcing specialist. You're  asked to deliver a number of hires. Right? A number of hires and then retention after that. Probably those are your two key driving metrics. With that,  do you also get certain targets around? Like we want you to replace. You know, we want you to change this process and we want you to change this piece of technology? Or it's more of a, you know, deliver the heirs at whatever cost you want, and using whatever technology you want we just want the results?Craig: Yeah. I've been in and around RPO since, before it was called RPO. It was, you know, before it even took on that title. And I think if you look at the history of how RPO has evolved and developed. If we were talking 15 years ago, RPO was very much a transactional solution for most organizations where it was around. How do we deliver on a certain volume of hiring and just do that quicker and more effectively and often at lower costs than we're doing it ourselves today? I think over the course of the last five years in particular, maybe slightly longer, the strategic capability of RPO's has just exponentially grown.So I think,  although those measures that you mentioned before are still a component part of what we have when we're delivering for our clients. So it is still around, you have avoidment of firing  and some of those key metrics that we have to operate to and that, but actually it's a much more holistic solution now where we are looking at technology that we're bringing to the table either to provide a better candidate experience, provide better capabilities to be able to pipeline or engage with talent, create the best candidate experience, provide better data, to be able to kind of tell the story around what's happening with hiring, but also process redesign. And the measures that we are now looking at, in terms of the measures that we're measured against. Aren't just on volume they're on things like, DEI. So how we can help drive better, diversity in organizations as well as just actually deliver the candidates, and make the hires. So it's a much more,  sophisticated business impact solution rather than a transactional solution RPO started out many years ago. Max: It sounds like it's getting more complexity. Maybe one area where things are getting a little more simplicity would be that in 2020, there is consolidation, at least on the tech stack and some companies merging into others. And perhaps that'd be a little bit of a relief for professionals in your field, that instead of having a hundred solutions to choose from, now we have 80. Is that a pain in your back? To walk into customers and every time they've got, you know, I don't know how many TA tech solutions they usually come with. What's the typical number that you walk into?Craig: Yeah, well, in terms of, you know, if we've got just the baseline applicant tracking system then yeah, we work with  most of those and have done it at some point. But again, our role is to kind of look at those, make sure they're operating effectively. Clients never liked their applicant tracking systems.Max: Is universal!Craig: Yeah it's universal, but often it's because  they've been installed or implemented. And they no longer kind of build, they no longer fit around the processes that have changed, but the technology has not changed to keep up with it. So they're trying to put a square peg into a round hole. Part of our role is to help actually either reconfigure the technology or redesign the processes or both.But your point on what technology we bring, that's unique to each solution that we're building out. And, you know, I think what we avoid doing is just implementing technology for the sake of technology. There's got to be an output there. There's got to be a reason why technology is put in place. It has got to have a benefit and that's going to be different depending on the type of hiring, the locations, the language and various other things that might impact the type of technology that we're building out. But yeah, fortunately, we've got an internal innovation team that does a lot of the assessments around technology and then advice and guidance around what technologies would fit into a particular tech stack, if there's an existing tech stack, because again, not all technologies fit into every tech stack and integrate well. So I think the challenge is less of a challenge for us. It's actually a benefit for us to have that team to advise our clients. And the reason we have that team is that internal TA factions often don't have the luxury of being able to have people that are technology specialists, and with so many technologies on the market right now doing various different parts of the end to end TA process, choosing the right ones, becomes increasingly difficult. Because they're actually, there are a lot of good technologies out there and the list is growing almost week over week.Max: Yeah, well, maybe not this week, you know, but most weeks for sure. And your role would entail a lot of traveling, you know, pre 2020, I presume.Craig: Absolutely. Yeah. So I probably spent maybe two thirds of my time traveling, or at least 50% of my time traveling over the last four or five years, both to around Europe and North America and Asia as well. And yeah, this year has been very different. No planes, no trains. it's all been, yeah. Working from home and I've enjoyed it. Enjoyed the time because it's just given you time to kind of reflect and think  in a way that when you're traveling so much, it becomes difficult to have that time to do that reflection. And I look forward to the day when I can go and do that again, but I don't wish for that to come too soon. Max: I had the opposite reaction where initially I thought, I don't have any more time to think because I used to think while I'm traveling, when I'm on the plane in the air. But I do have a tremendous amount of time though, that was created by eliminating travel. And in your line of work, I imagine that's been replaced by double the amount of zoom meetings and teams and all that. Craig: Yeah. It has  and that was kind of part and parcel of what I would do in my role every day. Anyway, because we're a global team, we're not kind of spending our days in the same office. We're often in parts of the world, in different time zones. And so Zoom was pretty familiar prior to this year, but certainly became more so over the last few months. Max: I'd like to, to dig a little bit, deeper into the art of sourcing, which is perhaps the area where your clients would, you know, the pain points where your clients would first come to you and say, we're not getting enough quality candidates. Can you bring in the experts? Because our internal talent acquisition team is just not finding the talent. Is that part of the business? I have two questions here. One part is if that part of the business changed in 2020? and how? And then, maybe a word about, you know, how much sourcing can be automated, or rather, what are the limits of automation when it comes to sourcing? What still needs to be done manually? So I blurted out my two questions in a row and you can answer them in whichever order you'd like.Craig: Yeah. So, in terms of where technology and sourcing are kind of crossing and the benefits is I think, you know, technology can be used really effectively to outreach and do the initial engagement, with candidates. And take that through a certain element of the process of actually initial engagement. But I think it's more effective in certain roles than others. I think it's more effective at doing that with high volume rather than more niche skills. Because I think, in the market today, even though we're seeing high levels of unemployment in lots of different places,  I think there's still a higher demand for highly skilled talent.Max: Yeah. Craig: And often it's a human interaction and human contact. I think that helps to make that engagement more effective in the first instance. But certainly engaging candidates through the recruitment life cycle, technology can have a great impact there because I think being able to access and get responses 24/7 at a time that's convenient for the candidate is really helpful. Through whatever platform that might be. But certainly on higher volume hiring where it's maybe, you know, lower skilled, often, like I said, larger scale, candidate pools, there's definitely a greater element of technology being able to manage candidates through that sourcing cycle.But again, I think, where we look at that is not necessarily taking humans out of the process. Is maybe freeing up people's time through technology to have a greater impact, at a further point in the hiring process because quality engagement is still really important. Max: And, the first part of my question about whether the sourcing activities have changed in 2020, you said, that the jobs that are hard to find are still hard to find. So we'll be thinking typically engineers and data scientists and the likes, and then industry specialists. And so that, you know, the nature of your business has not really changed much in that sense from 2020, from the source design. Craig: I think one of the things we've definitely seen in the last quarter is, I think what's happened with COVID and the economic kind of downturn that we saw occured from March, April onwards, is TA functions were heavily reduced. Often down to bare bones or nothing at all. So we found that as the kind of return to work and that bounce in the economy started to happen, those organizations that don't have a capability at all, are looking to kind of give them a sourcing arm that can be very flexible and built around their needs so it can ramp up quickly. It can scale, but it can also scale back. And I think right now that's important for so many businesses, cause they still have uncertainty in the future. Max: And i've read that. You were there maybe, that 2009 - 2010 were good years  for the RPO industry. Craig: They were. Yeah, I think, you know coming out of the economic, the financial crash in 2008, a very similar scenario where, you know, organizations were very uncertain about what was to come. And particularly in places like Europe, where if you're employing people on a permanent basis, it's not easy always to kind of make those adjustments to your business and reduce the workforce if you need to. Because the labor laws don't allow that, but having a partner that can scale up and build around those needs and scale further if needed. But scale back if the hiring ramp slows down.Max: So those cuts have been made and they would typically have been made in the areas where automation was most feasible and according to your reasoning. And I agree with it, most that automation would be more on the high volume side of the business, and there would be more opportunities for RPO vendors and perhaps vendors like us to do more in the high volume space, the high volume of space should be a big opportunity in 2021. Craig: My prediction is that all hiring is going to be at an altitude in 2021. I don't think it will be limited to high volume. I think it will be hiring, right across the board. And certainly, you know, one of the areas we're seeing a huge amount of activity right now is around sales hiring, that's from enterprise sales right away through sales consultants across clients.  And that's because people are trying to call back their losses that they've seen in the early parts of the year. And I think that will kind of drive through, into next year's plans as well. Max: For me some of these recruiters will be able to reconvert themselves into sales people. Craig: Yeah. Quite possibly. Max: Not that hard of a transition if you're good at it. Right? And, okay. Well we've talked about, you know the kind of customers that come to you and which kind of scenario. Would you have any thoughts to spare on the kind of customers that you do not want to work with? And maybe, we don't have to share names, but customers that have broken your heart or broken your spine, and what went wrong there? Craig: Yeah I think we have some really great customers that we've talked with and I used that word really purposefully. They are great customers that partnered with us. And I think when we've historically maybe had relationships that haven't worked out as well as we would've liked. It's where there's an expectation that we are there as a delivery arm to the business, rather than the operator. Max: You're going to blame it on the sales guys! Of course.  Oh, it's their fault. Craig: No, not the sales guys I think it's just about having the right expectations set, you know, for hiring to be successful whether or not it's pure intel or whether or not you're working with a partner like us, there's got to be kind of a skin in the game and there's gotta be, an upside for everybody to want to work together. And that is the way that things kind of land really well. It is when we're operating in that kind of  true partnership, where we have the same goals and outcomes that our clients have.Max: Well, I'm trying to read between the lines here. So the nightmare scenario is you're being kind of pegged against an internal team.Craig: No, not pegged against an internal team. I think it's where we're being asked to deliver on something where we maybe haven't had the ability to shape or build or give input into, to how something should be delivered.  Or when we have stakeholders that don't have an upside  from our success. And the stakeholders need to benefit from us doing well for it to work. With the vast majority of the clients and the partnerships we have in place. That's absolutely the case because we build all our solutions. Max: I have tried to sell automation, sometimes to the wrong HR professionals. So I think I can relate with that kind of scenario. And also the scenario where people don't adapt their process, where we would say, no we are an engagement tool at the front of the funnel. Do not ask the candidates 10 video interview questions on messaging, like it's going to break. And no!  That's what we want. That's what we're going to get. Okay. You know, we wasted so much resources trying to please people sometimes, it's rare, but it does happen. Craig: Yeah. I think like yourselves, you know, where there to be advisors that's our role is to help resolve people's challenges and their problems with better solutions. And I think there's, again, where we do that and it's successful is where the client actually wants to listen and adapt to our guidance and important advice. Max: And, what's the customer you've been working with for the longest time? Or you don't want to say names? Craig:  Oh, wow. Yeah. We've got clients today that were the first clients that we ever started working with. So, you know they've been relationships for, you know, decades.Max: That's nice. Well, I hope they had a decent 2020, and that you're right about what's coming this year, and all of that business coming in. Thank you very much, Craig for participating and sharing your insights on how the RPO industry has shifted or it seems like it has not shifted that much. A little bit less traveling for you, but overall, it's been a good year and things are heating up  at the European market in Q3.Craig: Great. Thank you, Max. Have a good rest of your day!Max: Thank you, Goodbye Craig!That was Craig Sweeney from WilsonHCG, giving us hope for tomorrow and the big rebound of the recruitment at RPO industry. Hope you enjoyed it. Subscribe if you did. And if there's somebody that you'd like me to interview as part of the podcast, you can send me their names too directly to hello@talkpush.com and I'll contact them directly and invite them to tell us their secrets. Thank you for listening and see you soon.

Welcome! Good morning, everybody. I was on with Steve Fornier this morning who was sitting in for Jim Polito. We discussed what the James Dyson Foundation is providing to families to interest their kids in Engineering and what the Business world will look like post-COVID. So, here we go with Steve Fornier For more tech tips, news, and updates visit - CraigPeterson.com ---  Automated Machine Generated Transcript: Craig So what we did is we took the opportunity with her to say, Okay, well, let's do it. Let's make here's a recipe with feeds four people. So now we need to feed six people. So at the age of about five or six, she was doing fractions in her head. Hey, we went through a few more tips this morning. And Mr. Jim Polito is out. So Steve Fornier is sitting in for him. And I managed to work murder Hornets into this morning's interview, so here we go. Steve Welcome back to the Jim Polito show. It is Steve Fornier here in Springfield in for Jim this morning. And again, I a guy that I think is just such a valuable resource at a time like this. Craig Peterson joins us, our tech talk guru Craig. Good morning. How are you doing, sir? Craig Good morning, doing well. Steve First of all, Craig, I want to say thank you for your contributions, and I know that you also gave our radio stations a bunch of tech talk tips that we can use that we can run here on the stations. And I think that's so valuable. So I want to say thank you for providing us with that stuff. Craig Oh, you're welcome. Yeah, it took a long time. Those little features are about a minute and a half to two minutes long talking about the tech stuff. Steve How do you boil it down to just something that's just a minute or two long? That's my entire job, Craig is spitting 40 seconds worth of stuff into a 30-second spot. So I hear you that. Craig Today is National Teacher Appreciation Day, which I think is so important. And you have some cool resources for parents to help the kids out. Can you tell us a little bit about it? Craig Yeah, this one is just totally cool. I don't know if you know, but my wife and I have eight kids, and we homeschooled them. Steve Your baseball team. Craig Yeah, yeah, right. Oh, you know from Canada, so it's closer to a hockey team. But anyway, the whole time up to college in fact, now they've gone on to get advanced degrees. But what you have to do with your kids is look at their interests. We had a young daughter, I think she was about five or six years old, and she loved to cook she loves to bake. And so what we did is we took the opportunity with her to say, Okay, well, let's do it. Let's make here's a recipe with seeds for people. So now we need to feed six people. So at the age of about five or six, she was doing fractions in her head. She was multiplying fractions dividing fractions because she loved to cook—somebody like you, Steve, who loves sports. If you have a little boy or girl that's interested in baseball, teach them how to figure out the statistics. And which stats are better? Is it better to bat a 300 or 400? And what does that mean? You take those opportunities, and that's what Dyson has come up with James Dyson's foundation. He is the guy that makes those vacuum cleaners that are kind of cool some high tech fans and other things. His foundation has put together this list of about two dozen different challenges for kids. And the idea behind it is to get them interested and expose them to engineering concepts. You know, they have some simple things like can you skewer a balloon that's inflated without poping it? How about taking a nail electroplating it? How can you cover it in copper? Well, how would you do that? And then a classic I remember when I was a little kid is plugging a clock into a potato making a potato battery. So all of these things are designed as challenges specifically for kids. They're ideal in the home or the classroom. And the whole idea is to get kids excited about engineering. Steve Yeah, into just give them something to do right to let them put down the fortnight controller and, and be productive. You know, while we're all sitting around. Craig Yeah, I think that might be a difficult one for some people because so many of these video games are very, very addicting, and the whole science behind them is fascinating. But this is great. So I'm going to we'll get them outside. They'll get them in the kitchen. They'll get them doing some things. So just search online right now you'll be able to find it. It's the James Dyson Foundation spelled D Y S O N. Steve By the way, I learned Craig thanks to Final Jeopardy earlier this week. Maybe that Dyson also invented the wheelbarrow. So how about that? What is who is Dyson? Cool there? We're talking with Greg Peterson, and I do have sort of an off the radar question. I wanted to fire at you towards the end. So stay on alert for that, Greg, but can you tell us a little bit about telecommuting. Post COVID-19, it's going to be a little different. How can you tell us out? Craig Yeah, we're seeing some fascinating numbers starting to come out right now most businesses have got some sort of telecommuting in place now. Many of them have been looking at how do I secure it now? How do I make it more efficient, make it faster for people? What we're starting to see from these C-levels and the executive offices, who are trying to figure out what's it going to look like, is that they are serious about moving out of the big cities. So I think you're going to see a lot of the businesses moving from a Boston, for instance. Closer to Western or Springfield, smaller cities, and even smaller towns, some of these corporate buildings in Chicago are already emptying. We've seen the same thing in Detroit for many years. So post COVID-19, we're going to see that many of their employees have ten times more than pre-COVID-19. Ten times more employees about 40% or maybe more will be working from home on a long term basis. Steve Whether or not they want to. I mean, like yes, some people don't want to be stuck in the house all day with their family and some businesses. Craig Some businesses still have their people getting together? What I'm thinking is that we are going to see more people working from home, but it's not going to be five days a week. They may be working from home four days a week or three days a week and going into the office once or twice, but that's going to happen. It is going to have a devastating impact on real estate, the business real estate out there, frankly. But we're going to see just a dramatic a giant increase from January and people working from home on Craigslist, anything. Steve Like I don't know how to say this is the impact that COVID-19 is having in the big cities? Is that a part of it too, because it just seems like, you know, the cities that are being hit the hardest. New York City, Boston, you know, major metropolitan cities, is that a part of it too, just keeping your employees safe, and, you know, understanding the threat that there isn't a big city. Craig So that's a massive part of it. Most of the major corporations are not planning any sort of travel even until the probably next year 2021. And when you're looking at the big cities, it is a considerable risk. You know, as a business, we can't afford to lose some of our best talents, and when Many companies have been placed strategies that say hey listen, you guys cannot be on the same airplane traveling somewhere you cannot be in this location together. And because of what we've seen with COVID-19, there are a lot of businesses that are being Steve all just a whole lot more cautious about having people in one place. I talk to business people who are saying that for them in reality. It has been a big wake up call because having everyone in the office but spreading these germs, even for the flu for instance, but when you've got something like this virus we have today where we don't know what's going to happen, having them all in one office and sharing it the big problem. I have a client who is an HVAC contractor, and they are starting to install air handling units that have ultraviolet light inside of them. They have heavy HEPA filters that put into them all in an effort for businesses to be able to keep the offices safe so that they are not spreading disease in the office. It's going to be a whole new world. Steve Yeah, sure is. We're talking with Craig Peterson, our tech guru and Craig, I do have a question sort of out of the left-field that I think you can help with solve security questions. It is today's world from the eyes of a hacker, these security questions, just don't cut it for me, like, what is your dad's but what is your mom's maiden name? Like? I feel like that's very easy to find on the internet. If you're a hacker, what you know what street did you grow up on? Well, we can figure that out pretty easily on the Yellow Pages calm. Um, I'm to the point now where it's I'm answering questions like, you know, what's your dog's name and I'm answering like purple because I Hope they will get it. Is that the best approach to just sort of lie on all these questions? Craig Yeah, it is, you know, in this day and age of murder Hornets, we have to be extra cautious. But yeah, what I've done for the last 30-40 years. I got my first job ever. I wrote some computer software used for magazine distribution stuff. I came to realize that hey, they are tracking us. So always since then, I have been making up the answers to all of those questions, just wholly random words. And I have been using one password, which is a password manager, to a great one. It's the one I recommend to everybody. There are other password managers out there, but it'll generate passwords for you. It'll store notes securely, etc. So you're doing the right thing, Steve, every website that I go to, that's asking those security Questions. I have it either one password randomly pick words for me, or I just make up something that's completely nonsensical. And sometimes, when you get on with the tech support or PII or help desk people, and they ask one of those questions, they chuckle. They ask, what's that? What's that all about? Now, there is a line. You cannot erase the lease not supposed to lie on certain types of applications. So if it's financial information, if it's government-related stuff, you can undoubtedly make top answers to those recovery questions. But you can't just totally lie about who you are. But I have dozens and dozens of identities, Steve that I use on just random websites. They don't need to know who I am. So I only use some made-up identity, and sometimes I'm a guy, sometimes I'm female, you know, different ages, everything else because they don't need to know that. I don't want the hacker To be able to examine my life on LinkedIn or my website or Facebook and come up with the answers. Steve Yeah, no, that that was my thought is how simple it is. Especially if you have if you're not like a private thing, if you don't have a personal Twitter or a private Facebook, you know, you're opening yourself up to getting that information, the hackers getting that information, and then then you know, they're in. So very interesting. I appreciate that. I have been fighting that battle with the security question thing now. Craig Well, that's not right. Now that's a $15 billion industry, sending out those phishing emails and trying to figure out what someone's information is and using that to do spearfishing. It's all part of business email compromise, which the FBI says I'm more than $15 billion industry right now. Steve Wow. That's crazy. Craig, this is excellent stuff, folks. And if you want more from Craig, you can do that. We'll go with the name, Jim, for consistency, but you can do text, the name Jim, to this number. Craig to 855 385 5553. So let's just text and Jim to 855 385 5553. Steve And as always good stuff, Craig, if you want more information on those different activities for the kids, again, you will find it at Dyson is the name of the company. Likewise, if you get in touch with Craig, he's more than willing to help out. And like I said, Craig, we appreciate you, especially this time. It's valuable stuff. And we understand it. So thanks again. Craig All right, take care. Bye-Bye, guys. Steve Thank you. Thank you. There goes everybody, Craig Peterson. And great stuff. Craig I've been sort of mulling over the security question thing for a while that just like what street did you grow up on? That's specific information to come up with if you're a hacker, it's just to me it just seems way too easy. So yeah, what street did you grow up on honeysuckle? It's not honeysuckle, but that's what I'm, you know, whatever. You're right. Just make sure you write them all down somewhere. And then I'll use the one password it can have secure notes. Don't forget it. All right, everybody. Hey, thanks for reaching out to me yesterday. Text Me Me at Craig Peterson dot com. I appreciate that. I got a couple of excellent comments. I think I might be onto something here through something that's going to help you guys out. So anyhow, have a great day. I expect I'll be back tomorrow if I have a decent interview on WGAN as well. Bye-bye Transcribed by https://otter.ai ---  More stories and tech updates at: www.craigpeterson.com Don't miss an episode from Craig. Subscribe and give us a rating: www.craigpeterson.com/itunes Follow me on Twitter for the latest in tech at: www.twitter.com/craigpeterson For questions, call or text: 855-385-5553

Good morning everybody! I was on with Ken and Marty (who was sitting in for Matt.) We had a good discussion Setting up a new computer and How you can protect yourself from Ransomware. Here we go with Ken and Marty. These and more tech tips, news, and updates visit - CraigPeterson.com --- Automated Machine Generated Transcript: Craig John McAfee, here's the guy that started the Anti-Virus movement by many arguments, saying, our software is useless. Don't buy it. Craig Hey, I was on with it was Marty this morning in place of Matt and Ken Altshuler, and of course, yesterday was the big election day in Maine on Super Tuesday. We didn't talk about that, really because we spoke about Marty's new computer and what you should do with a new computer, so I gave him the advice that I give all of my employees. It is what we do when you get a brand new computing device. Ken Well, now Craig Peterson is on. How are you? Craig Hey, good. Yeah, blame it on rank choice voting, I think. Marty So everybody's second choice. Ken Let's start talking about ransomware, shall we? I mean, so does ransomware work? Do people pay ransoms? Craig You'd have to ask the question, right? How Does it still work? Ransomware has been around for two years. Well, it goes back further than that. It was two years ago certainly had the vast, huge, massive hit on ransoms. That has brought down multinational companies for weeks, in some cases, very, very big deal. It's kind of fallen off. People aren't thinking much about it anymore. They're not protecting themselves. Now we've got this warning that's come out about ransomware. It is back with a vengeance. Kind of what you alluded to here, Ken has happened. We're no longer just seeing ransomware encrypting our data. What's happening now is ransomware gets onto your computer, and it's a whole new generation. What it does now is it starts poking around your computer, looking for Word documents, looking for your spreadsheets, and in your case, I think it would be what Word Perfect documents. Ken Word Perfect. The best word processing program ever made. Oh, all the legal guys like eight and a half by 14 and all that. Craig Yeah, yeah, exactly. It looks for those, and then it sends them back to the bad guys. Then the bad guys have a look at them and say, Okay, is there any real value here might there be something else on that computer? Can we spread laterally throughout the organization? Then they will hop on your computer unbeknownst to you because your laptop called home when it got this new kind of Once they've got all of the data off your computer that they want, then they probably will encrypt all of your data for the heck of it. They will put a ransom up on your screen. Now what they're doing, and this is up dramatically now we're talking about more than seven and a half billion dollars here in the US ransomware the last couple of years. What they're doing now is they're saying, Hey, I'll pay up Ken, or we're going to release all of your client files, even though nobody can read the WordPerfect files anymore. All of your client files to the internet, all of your personal information, your trade secrets, intellectual property, pay up, or else. The FBI is warning about this increase in is a new type of ransomware. It grew by 100% over the last two quarters. It is getting dramatic is getting out of control. What people need to do here is to protect themselves. Backups. However, having backups would help with the encryption, right? Because you can restore your files from the backup. But, it's not going to help with the, "Hey, we're going to release all of your information if you don't pay up." We have to start doing penetration tests on our systems, making sure that they're relatively safe. I'm going to have some training on that coming up. Starting next week, on some of the things you can do just some free training. Absolutely. I'm not selling anything in this course, right. I do have some classes for sale, but I'm trying to help out because, man alive there is some nasty stuff happening right now to home users, as well. It's the businesses that are more likely to pay this type of violence. What Jack Sparrow type of ransom. Yeah, that's something we don't want. I hope people will, will take advantage of that and avoid that in their business. Marty So Craig Marty here. A question that just came up for me at my nonprofit ET-tech is that we just bought a new HP laptop and it has McAfee antivirus on it now. I hate that program, to be frank. It takes forever. And I've said to my staff, and we don't need that. Whatever comes with Windows Windows Defender is fine. Delete McAfee. Was that the right call? Craig Oh, Marty, Marty. Marty. You're right. Here's the dirty secret right now when it comes to antivirus software. It is 100% ineffective, 100% useless when it comes to these modern types of attacks. When you're talking about McAfee, Norton, it's just mind-blowing here. John McAfee has a video out on YouTube that you can watch anytime you'd like. We're here. Here's John McAfee. The guy that started the industry by many arguments, saying, our software is useless. Don't buy it. Right. Oh, he doesn't own the company anymore, but that's what he's saying. You've got one of the top people over at Symantec Norton. There, I think he was VP of Marketing, if I remember right, getting caught saying at any event here after a couple of drinks, that their software is useless, and of course, losing his job shortly after that. The antivirus software industry is trying to mess with us. Frankly, now that McAfee probably paid about $2 to Microsoft or, in this case, HP is more likely about two bucks HP to have their software installed on your computer because they hope you're just going to go ahead and do it. So here are the basics of what you're going to do. It ties in with these tutorials that I'm going to have in the next few weeks because the right thing to do is get rid of all of that kind of extortion where they get onto your computer when you buy it new. So the first thing I do, Marty is a completely erase the computer, I mean, completely reformat the disk, and reinstall Windows without all that extra crap on it. And then, I turned on Windows Defender and made sure it's turned on and make sure you turn on automatic updates. Then I go in and configure Windows Firewall because, for some reason, Microsoft shipped it with a firewall. Yet the way they have everything turned on makes the firewall almost entirely useless, which drives me crazy. There's a configuration that you have to do on that, and I'll be talking about that a little bit if you listen to my show on Saturday at one o'clock I'll be starting to talk about these things. Next week, I'm going to have a lot more, but one o'clock every Saturday, by the way. So, Marty, you are right, you are going to get a lot of defense, just by turning on Windows Defender. I would also advise that you to use OpenDNS or Umbrella, you can use a free version, and there's a paid version that is going to stop this type of ransomware we just talked about. Right there with the OpenDNS, even the free version. For my customers, I use the commercial version, which I sell to them and support them. That's number one. There are several other things you should do to try and keep your computers safe. I'm going to go through step-by-step what to do and how to turn all these things on. On the browsers, you can turn on a few different things. You're going to want to have Ghostery on there, you're going to have Ublock Origin on there, and you are also going to have Privacy Badger on there. Those are few things that I'll be talking about in these webinars coming up and showing you guys exactly what to do and how to do it. Marty We are talking to our tech guru Craig who joins us every Wednesday at 730. Let's go to Shark Tank. One of the judges or sharks of Shark Tank lost, for $200,000, which kind of drop in the bucket for me, but probably hurt her a little bit, but then got it back. Yeah. How did she get it back is my question because the FBI warns you that you're not getting that money back? Craig Yeah, ever. It's gone. They're saying that, after 90 seconds, the money is out of the country, which is true, in this case, as well. And what happened is this is a business email compromise here real quick. And there was a bad guy who did a little bit of research on Barbara Cochran, who is this one of these Investors over in Shark Tank. They found out who her assistant is. They found out who her bookkeeper is. And they sent some fake emails and the bookkeeper wired some money 388,000 bucks to a bank over in Germany based on the email. The big mistake on the bookkeeper's part was that the bookkeeper responded to the email asking for the money to be wired. The email address of the assistant was one character off. So they just kind of faked it. Then they found out about it because when the bookkeeper wired the money. The bookkeeper forwarded the wire confirmation to the assistant using the correct email address. The assistant said what the heck's going on here, called the bank immediately, and was able to get the German bank to freeze the account before it got wired out in this case, to China. Usually, it's Eastern European countries that have people that are doing this, but in this case, it was China. Surprisingly enough, Barbara Corcoran got back all of her money minus wire fees from his from this bank over in Germany. And you're right can this like never happens you never get your money back. Yeah, I was shocked about it. I mean, that was unbelievable. Yeah, it was shocking to her too. So be careful on these emails. Always confirm with a phone call. You know, use it. Just stop and think about what would do? Well, ten certainly would not send an email you never get. He gets his dial phone, their rotary phone, and he would call someone, and that's what you should do. You know this, this new tech is terrific. But in reality, pay close, close attention, particularly when it comes to stuff like this. I've worked with companies that have had all of their money stolen, and we worked with the FBI to start investigations for them. Although they will investigate, you never get your money back, right. Ken Craig Peterson, our tech guru, joining us as he does every Wednesday. Thank you so much, Craig. Appreciate it. We'll talk to you next week. Craig Thanks, guys. Bye-bye. Ken Okay. All right. Let's get CBS News and when we come back Transcribed by https://otter.ai --- More stories and tech updates at: www.craigpeterson.com Don't miss an episode from Craig. Subscribe and give us a rating: www.craigpeterson.com/itunes Follow me on Twitter for the latest in tech at: www.twitter.com/craigpeterson For questions, call or text: 855-385-5553

Welcome! Good morning, everybody. I was on with Mr. Jim Polito this morning and we discussed a one-second mistake that can cost millions - Business Email Compromise. So, here we go with Mr. Polito. For more tech tips, news, and updates visit - CraigPeterson.com ---  Automated Machine Generated Transcript: Craig Millions transferred electronically. I have a copy of the email in front of me right now I'm looking at it. It seems like it's from a German company. Supposedly, it's for some renovations in the building. It is what scammers do. They look at you, and they look at your business, they looked at what would be a kind of typical ask for your business. In this case, that's what they did. They knew Barbara, and they found out who her executive assistant is and what the executive assistant email address is, who bookkeeper is, and the bookkeeper's email addresses. Craig Good morning, everybody. It is something that really could happen. It happened to Barbara, and I don't want to happen to you. So listen in as we go through some details. I hope again that this is going to help you from becoming a victim. Jim Here he is. He is our tech talk guru, and he is our good friend, and it's great to have him on our side. I'm talking about Craig Peterson. Good morning, sir. Craig Good morning, Mr. James. Jim How are you, buddy? Craig I'm doing great. I'm excited. Today's Super Tuesday. Maybe Finally we can finalize of this stuff today. Well, I don't know. Jim I think we're heading into a brokered convention. But we'll see. We'll see. But I wanted to start with you today with something exciting. My wife is a big fan of Shark Tank. I understand that one of the sharks got tanked out of $400,000 and didn't have any equity in that $400,000 Craig Oh man, I wonder what trades you made. Yeah. It is an example of what, Jim, you and I have talked about for how long now? It is the whole concept of business email compromise. Jim Yeah, you have said, it happens to the smaller businesses too. That is the weak point, the weak link in the chain, and they are more susceptible to the hacks. Craig They are. There tends to be less training for the employees. One of the most significant risks you have, and I've seen people who've analyzed this who stay maybe 80% of a company's risk. One of the most significant risks out there is our employees. It's our not typically lower-paid, but not necessarily, who will click on stuff. Now this story about Barbara is interesting. Barbara Corcoran is one of these investors over there on Shark Tank. She's a big-time real estate investor. That's what she's been doing forever. That's how she made her money. It's interesting to read through what happened, and this one, Jim, it did have a happy ending. We typically don't see this at all. There was an invoice that forwarded to her bookkeeper that supposedly came from her executive assistant. Now, there was one minor difference here. Maybe the bookkeeper should have noticed. There was one character different in the email address that sent it. Jim So, a difference you've taught us about this before? Craig Yeah, exactly. The scammer posing as her executive assistant, forwarded this fake invoice earlier last week, requesting that a payment of $388,700 and 11 cents be transferred electronically. I have a copy of the email in front of me right now I'm looking at it. It seems like it's from a German company. Supposedly, it's for some renovations in the building. It is what scammers do. They look at you, and they look at your business, they looked at what would be a kind of typical ask for your business. In this case, that's what they did. They knew Barbara, and they found out who her executive assistant is and what the executive assistant email address is, who bookkeeper is, and the bookkeeper's email addresses. Now, you know, Jim, it's pretty easy to find most of this stuff out. It was interesting to me that I sat down with the FBI because we had pulled them in on an investigation where we found that some criminal activities going on against a small local company. They have eight employees. I sat down with the FBI. The first thing the FBI did when I did the report was they went to my website, my business website. They just tried to find out the lay of the land? Who are the people that work there? Who are the executives who are the accountants? You know, they were impressed because I didn't have any of it on my website. If you go to @mainstream.net, you'll see that under who works here, who are executives are it says due to security concerns, we don't post any of it. Yeah, exactly. But you know, what people do, right? Look at your website, or Facebook, Jim All that information is right there. Craig Now, what do we give out? Then when talking about Facebook, but you and I mentioned our wives on our Facebook page. Yeah, you and I know, well, I think both of us know not to say, Hey, I'm going to Italy. I'm going to Ireland. Next week, although obviously in your case, yeah, you're tied in with the business. Yeah. Typically, we don't mention anything like that until after the fact, so right here, that means we are relatively safe. In this case, what happened is they invested what probably amounted to 10 or 20 hours doing some research. It was thought that they're probably from Eastern Europe will tell you what happened here specifically. Jim Big surprise, Eastern Europe. What a big surprise. Craig Yeah, exactly. And 400 grand How long will that last? You know, if you're in a country where the average person makes five grand a year, do a little mental math on that. That's going to last you and your family for a long time. For what? Divide that 400,000 by 20 hours, how much an hour? That's a nice payday. It is. Barbara said, Hey, listen, when talking to experts, I'm not counting on getting me this money back. She had an excellent attitude about this whole thing because, indeed, her accountant did wire it. How they found out about this was that when the accountant wired the money, the accountant CC'ed the executive assistant, and using the correct address. Okay, so initially, the bookkeeper just replied to the email from the scammers thinking it was the legitimate executive assistant, and she wires the money. After wiring the money, she copies the real address of executive assistant who says wait a minute, hold-on now, let's stop this. People, when this happens, you don't get your money back. The FBI says it's 90 seconds. It's 90 seconds from the time that they get that wired money that it is out of the country. And pretty much gone. Jim 90 seconds. It just reminds me of like, what was that movie? Craig Gone 90 seconds. Yeah. Like, boom, there it is. You can watch it go by on the computer screen. Jim That's it. I like to think that Steve McQueen's version was better than the remake of Nicolas Cage. Yeah. Craig Yeah, exactly. So here's the good news and the weird news, it never happened. They were able to contact the bank that the bookkeeper had wired the money to, and they responded quickly, right? So the German bank was able to freeze the funds in the account. Before the scammer knew it was in the account and transferred it out. Here's where it was going. In this case, it was going to China. Jim Oh, so it wasn't our friends in Eastern Europe. Craig It wasn't in this case, and it is not common, it was China. It makes you kind of wonder who in China? Much of the criminal activity in China is, of course, sponsored by their socialist government. So here's the bottom line. One hundred fourteen thousand people reported being a victim of this type of scam last year. We're talking 10s of millions of dollars in losses. According to the FBI's internet crime report. It is huge. It is a common way hackers are going after you. If it is in China or Eastern Europe, do you know who the next most person probably knows? Jim Right, it's your roommate. It's someone you know, who's going to hack. Yeah, right, right. Yeah, we're talking with Craig Peterson, Tech Talk guru, and at the end will tell you how you can get more information from him. Craig, you know what, before we run out of time, I want to talk about this because it caught my fancy here, this VHS vault? Pretty, pretty good idea. Why don't you explain it to everyone? Craig Yeah, there's a web service out there that, when started, was called the Wayback Machine. Now it's called archive.org. It is the coolest thing ever. I go on there, and I looked at old versions of my website. One time, I lost my website, and the Wayback Machine had a copy of it. It clones all of the websites, and you can go back to your favorite website and look at it as it evolved over now decades. And they got this cool new thing that you just mentioned, which is what's called the VHS vault. And if you go org, you'll see they have several different types of vaults there are. I use this one all the time where there are these ink drawings. Yeah, the 1800s of patent pictures and other things, and they've got them all there. But the VHS vault as of right now has 20,701 videos in there. And these are old VHS tapes from the years gone by some of them back, not the tapes, but the content in 1922. And wow, you can watch it in its original brilliant 480 lines if you're lucky, worth of resolution right. None of it is the stuff that you can generally find out there. It is such a cool flashback right near the top. The Beatles Let it be, and the original 35 millimeter was you know, put up there, and They're in their collection. It's called the VHS vault. You'll find it and all this other cool stuff at archive.org Jim Sounds pretty cool. All right, Craig, they can find more. And when I mean they I mean our audience, if they text My name to this number Craig 855-385-5553. Text Jim to 855-385-5553 Jim Standard data and text rates apply, Craig Peterson will provide you with updates. There's no charge for this. He won't try to sell you anything, and he won't hack you, Craig, thanks so much. We look forward to talking with you next week. Unknown Speaker 12:41 Take care, Jim. Bye-bye. All right, a final word about Hillary Clinton. When we return, you're listening to the Jim Polito show, your safe space. Transcribed by https://otter.ai ---  More stories and tech updates at: www.craigpeterson.com Don't miss an episode from Craig. Subscribe and give us a rating: www.craigpeterson.com/itunes Follow me on Twitter for the latest in tech at: www.twitter.com/craigpeterson For questions, call or text: 855-385-5553

Welcome, Good Monday morning, everybody. Craig Peterson here. I was on with Jack Heath this morning. We discussed the Coronavirus, Covid-19 and its spread and how Technology is helping and hurting. Here we go with Jack. These and more tech tips, news, and updates visit - CraigPeterson.com ---  Automated Machine Generated Transcript: Craig So there we go this morning with Jack Heath Craig Peterson here, and let's get into it. We talked quite a bit about some different aspects of what's happening with technology and the Coronavirus, the Covid-19. Jack Joining us on the Autofair listener lines, our regular contributor Craig Peterson. Craig, I want to take a few moments, we just had Nick Bayless and talking about this Coronavirus concerns economically. Nearly 80,000 confirmed cases, and even if we need to keep perspective on this and not get paranoid, but is technology going to save the day here or not? Craig Well, there are two sides to this tech's getting influenced by it. We see at right now Apple and Amsterdam. I shouldn't say both are looking at a real downturn, Orders coming ahead. Samsung is even found at least one infected employee on their manufacturing floors in South Korea and has shut down all manufacturing operations. Apple says that iPhone that we were looking for in September that inexpensive iPhone is probably not going to be able to meet those dates. Yet technology is undoubtedly being used to track it, but it's also being used against us now. We have warnings out there about some of the text messages, emails, etc., that we're getting, saying, hey, download this tracker, go to this website. Click on this to find out about Coronaviruses in the area right now. Those are the negatives. On the positive side, there are trackers used by professionals that are collecting and correlating all of these symptoms. We actually have a couple of companies now using artificial intelligence. To watch the spread, to try and figure out what's going on there. We've already got technology that has looked at the virus and DNA has mapped it, and is changing the whole world of vaccines, instead of the vaccines, taking years sometimes to develop, we're talking about months away before we have a viable vaccine. Then it'll need testing, etc. Technology is doing to help this as well as causing problems. Society now versus the Spanish flu in 1918, we're very mobile, we have people taking this virus everywhere around the world. It's a two-edged sword here, Jack. Jack Well, what about vaccinations, and can technology? You know, Ken, because Nick Bayliss, our healthcare expert earlier, was saying there's more than one sort of strain of this grow virus can cause vaccines with more tech knowledge today get done faster and out faster, yes or no? Craig Oh, it's a lot faster. It's easily ten times faster than it used to be. Plus, we're able to do now is we're able to use some of this artificial intelligence to check millions of potential solutions, you know, cures in some cases. But in the case of most viruses, we're talking about having a vaccine, and we're able to test millions of them a day virtually. So it is going to be dramatic. I don't think we're going to see some of the horrific numbers that people have talked about deaths worldwide, but we do have to be careful. It is going to hurt the economy. Technology has seen some of the problems already. A lack of manufacturing, initially, but ultimately, potentially even the consumer side of things. Yeah, but you Look at the car parts and the accessory market for automobiles. Many, many brands and manufacturers move on China when you look at South Korea and the numbers of people not going to factories and working and staying home because the case looks at Italy, you can see the contagion. I think you're right on the fatalities. But we are now at 80,000. And we could see hundreds of thousands of cases globally for this thing is contained or at least a couple hundred thousand I would think and Nick Phil concurred with that. So it's certainly going to spread the question Will you know where and I guess the pockets that are worse than others? Well, here's something for New Hampshire businesses and businesses worldwide. And that is most jobs, obviously not manufacturing, but most regular jobs we can do from home. And there is already a whole movement afoot. for employees to work at home to stay at home. You've got to be very careful about the security side because These computers at home are not part of a secured network that there might exist in the office if you will. But I think that the technology side of things could help stop the spread. Have your employees work from home as they can. And the latest version just came out last week and other studies showing that people working from home are more productive in most cases than they are in the office. Jack Yeah, you're not going to get this as a water cooler, even a story. I mean, even a study out of Harvard Business School was remarking on that that, you know, three days of work with companies on people to work at home is showing more productivity once you start seeing the top line going up. You'll see that happening more curves are commuting people, don't you people live in Atlanta, DC, terrible commuting areas. Boston, Massachusetts, is a terrible commuting area. I don't know why I didn't want to work there. No, I'm kidding. I like to have fun in Massachusetts and Maine's expense. But anyway, you'll see that that work at home thing for a lot of reasons makes more sense. All right, Craig Peterson from tech talk, I appreciate it, Craig. Thanks, Jack. Transcribed by https://otter.ai ---  More stories and tech updates at: www.craigpeterson.com Don't miss an episode from Craig. Subscribe and give us a rating: www.craigpeterson.com/itunes Message Input: Message #techtalk Follow me on Twitter for the latest in tech at: www.twitter.com/craigpeterson For questions, call or text: 855-385-5553

Welcome! Good morning, everybody. I was on with Mr. Jim Polito this morning and as you know today is Primary Day in New Hampshire it is the Big Day for our State Sport - Politics.  That means it is the day to address voter manipulation, voter fraud, low tech solutions and why apps are not the answer. So, here we go with Mr. Polito. For more tech tips, news, and updates visit - CraigPeterson.com ---  Automated Machine Generated Transcript: Craig You've got this free little cute little game, isn't this fun to play? Well, that game is tracking you everywhere you're going. They sell that information to Marketers. Now the Department of Homeland Security is even buying that data of where you are which apps you're using. Just because you have these apps installed on your phone. Craig Good morning, Craig Peterson, here. That's me with Danny, and it was pretty much all about voting technologies, the new stuff that's coming out the problems we have right now. And my predictions for not just this election, but frankly for the next two or three presidential cycles. Danny Yes, it is Tuesday. 840 You know what time that is? It is time for tech talk guru Craig Peterson. Hi Craig. Craig Hey, good morning, Danny. Craig I've got a little clarification about info from one of your former guests this morning. An earlier guest, I should say this morning. He was talking quite rightly by the about all of these apps and what's been in the news, in fact, just this week about apps and how dangerous they can be how they've been tracking, Google just removed a whole bunch of extensions from the Google Chrome Store. I want to go into slightly more detail if you want it to be secure. Don't download an app you don't need. Another thing I've said forever, Danny, is that you should go through your phone, at least every month, and delete apps you're not using. You know, most of us have a lot of apps. I think the last stat I SAW said that about 95% of the apps that we've downloaded only get used once. It's like we're never using them. Delete them off of your phone, off of your tablet, whatever it is you have. I want to add one more thing from a safety standpoint. Even if you are using an app fairly regularly, go ahead and delete it anyway, and then reinstall it. When you reinstall it now, it's going to ask for permission. You're going to be able to have a closer look at that app that again. It may be one you use every day like Google Maps. Believe that when you reinstall it and pay close attention to the permissions that it wants to access. By the way, just because it doesn't ask for permission to share some of your information doesn't mean it's not going to, all right. But as a general rule, those permissions are correct. It's more confusing on Android than it is iOS. Android kind of pushes you on to you the decision about whether or not you should be installing that app. On the iOS side, it's a lot more straightforward than Apple's a little bit better about it. He had some super points. But I go one step further. Just delete the silly things, mainly if you're not using them, as you mentioned, bringing up the app and permitting it. Danny So what kind of permission should people be looking for Craig to allow it not to? Craig Yeah, there you go. Well, let's have a look at the most costly divorce in history, which we talked about a couple of weeks ago. Right. So you have Bezos. Yeah, exactly. Billions of dollars in a divorce settlement. How did that all start? Well, that started because he was using WhatsApp, which is an app that is now part of Facebook's family. What WhatsApp had done here is accepted a video, and Jeff Bezos had allowed WhatsApp access to his photos and his videos. Even though you might think, oh, what's the harm and giving it access to my pictures or videos, maybe you're not going to get the virus the Jeff Besos got, but the app has access to your photos, your videos or other things. If there's a bug in the app, if there's something malicious going on, you're going to lose that data. What should you give an app permission to do? That? I think one of the worse things you can do is to permit access to know your location. That data is used and sold. You know, you've got this free little cute little game. Isn't this fun to play? And that game is tracking you everywhere you're going it's been sold to Marketers. Now the Department of Homeland Security is even buying that data of where you are which apps you're using, just because you have these apps installed on your phone. In answer directly to your question, do not give them access to your location unless you absolutely want to. I'm even reluctant to give Google Maps access to my location. Right? But slightly paranoid on that front. As far as photos and videos and things, again, just don't give them access. I think we're at the point now, where the bottom line is, you should only have a half a dozen apps on your phone on your tablet. And they should be apps from the big guys. You know Apple's apps, Microsoft apps, Google's apps, they are moderately trustworthy. And pretty much everything else. I think you shouldn't say bye-bye to them. ya know, Danny Ya know, that's kind of it sounds like a good plan. We are talking with Tech Talk Guru Craig Peterson, all about apps, and the security behind apps and then allowing permissions and them using your data to sell, and basically, you become the client. Correct. So these free apps not necessarily free, buddy. Craig No, they're not. And here's another trick, right? If you want to use something, and the app is available, most of the time, there's a website you can go to instead. So, for instance, you might download The let's use Iheart as an example. All right, so IHeart Radio has an app. I use it all the time, right? I'm, I listened to it to listen to my favorite radio shows listen to the gym in the morning. Iheart also has a website that you can visit. Okay, so rather than having the app, just use the browser that comes with your phone, use Safari, which is a good browser on iOS, use one of the Firefox browsers from Mozilla, those are all very good. If someone's twisting your arm with a gun to your head, use Google Chrome. Use the browser to get the data you want to you can stream music from your browser, you can listen to it hard from your browser, you can do all of the reading of news that you might want to do from your browser and avoid the cute apps. Aren't they wonderful? Aren't they fun? But you know what? There are so many Very few apps that can be classified as safe, that it's just not worth it. Danny Speaking of Google Chrome, speaking of extensions, speaking of people, basically using your uploading your private information, the Google Chrome extension, Craig. There were some issues there aren't there. Craig Yeah, absolutely. Now I've got some tutorials coming out starting next week, and about some extensions that you might want to use, and they will improve your browsing experience will improve your security, etc. What I think they're talking about here is a problem, Danny, where 500 Chrome extensions, Google Chrome extensions, were identified as secretly uploading people's data, millions of times. These things get downloaded. It's incredible what's happened, more than 1.7 million installations. So again, I still know people who are downloading browser bar extensions for Google Chrome for all of their different browsers, right. And it's a little browser bar extension that gives you a feature to search quickly or watch the stock market, etc. Those are the evilest things and prone to guys. Don't install, never install these little browser extensions that are just going to show you one or two things, because so many of them are sketchy. Many are fraudulent. Some of them are advertising as a service. Some of them will automatically, just from your browser, be clicking on ads on other websites you are not even visiting. Yes, they can click on an advertisement on a site you're not visiting just to increase their revenue. The estimate is that 40 to 60% of all paid advertising Non the internet pay per click advertising 20 60% of that is fraudulent. It's these. Yeah, these extensions, Danny, that we're installing that is supposedly giving us some sort of advantage or some neat little thing. Don't install those. Make sure if you're on my email list, you'll find out about this next week. But make sure you are on that list, which is just a Craig Peterson dot com. You can attend these tutorials for free. I'm not selling anything, right. It's all about the extensions that are going to make you safe. Not these 500 identified as making you less safe. You know what, Danny, some of them are even doing Bitcoin mining using your computer and slowing down your computer. They're making your browsing experience horrible because it's so slow. Things are happening in the background that you don't know are being done. They're using your electricity. We have some of the highest electric rates in the nation here in the northeast. And it's all for their benefit and gain and nothing for you. I'm glad you brought it up. Danny, don't install an extension unless you have to. It's kind of like the app thing. Danny Yeah, we try to keep yourself as safe as possible. But something you have to do is make sure it's something that isn't going to come and backfire on you ultimately. Because we are talking with our tech expert Craig Peterson. Craig, we only have a few minutes left. But the one story I did want to get into here, the mobile voting app. Who would have thought this is ever a good idea? Craig heard off and on about what's going to happen Saturday in Nevada with their caucuses. They paid I think it was $60,000 to the same company that completely messed up the Iowa caucuses and they're saying yeah, we're going to do it. No, we're not going to do it. You're going to do it with the latest I heard yesterday was there not going to do it again. But there is an app called a vote to VOA t z. And this is something that supposedly allows you to vote from home vote from overseas. They've been trying to sell this to the military, for our military personnel stationed overseas. And this is crazy. The election is promoting its use of blockchain technology, which is like a vast buzzword nowadays. And people associate blockchain technology with absolutely safe, nothing could go wrong. They ignore the man behind the curtain. It is not secure. There are four states right now that are still planning on using this votes app that is being used in West Virginia. And it has some of the most basic security flaws in it. It allows other people to Steve votes intercept votes change votes, as they're being transmitted from the mobile phones to the company's voting server. If you can This is absolutely crazy. MIT put together a research paper that was released last Thursday. We're not there yet. Don't use these things. You know, the only thing that's really safe is a pencil or maybe a felt tip pen. Because you can't hack, a felt tip pen and a piece of paper. Right, much harder to do, obviously, this imbalance studying before, but you can do it on a wholesale basis like you can with some of these voting apps. Danny Yeah, what's this one right here? Just say someone to be able just to change votes like that. It seems as though the security and some of the features and noted have a voting type app. They have far away from Craig. Craig Oh, yeah, end up partner of Homeland Security's warning against it New York Times, even covered on it. They were the first ones to report this research out of MIT. We're going to see a lot of problems of voting over the next few cycles, maybe ten plus years, frankly, as you know, You know, the idiocy tends to tie down in the money, right? Who owns the company, for instance, with the backhoe debacle that happened overnight Iowa, the disaster that was going to happen this weekend in Nevada and still may have been that company that made that software to tally the votes was owned and operated by Hillary Clinton staffers. Okay. So, yeah, accurately. And now the democratic Democratic Party says, Oh, it's great. We know you, Hey, buddy. Yeah, we're going to do it for you, right? Until we can get rid of this phony crony capitalism stuff, which exists all over the place, and we make real decisions. This voting stuff just isn't going to work. Right. And you know, Danny, I hold a zero trust. The government's going to be able to get this right. But you know, another five to 10 years, I think, maybe we will have a reasonably smooth roll road ahead of us. There's a $10 million funding project that came out of the Department of Defense to make an unhackable voting system. So I got my fingers crossed because I know these guys are on the right track. Danny Well, I'm sure when they come up with something, you'll have a forest Craig Craig is always some great stuff, unfortunately, to get to everything. If somebody wants to hear more, how do they do so? Craig Well, you can go to Craig Peterson, dot com or they can text Danny, to me at 855-385-5553. That's 855-385-5553. Danny As always, data rates do apply. Craig, thank you so much for the time. We'll talk to you next week. Craig Take care, Danny, bye-bye. Danny It's Craig, always with some great stuff can be scary. But Craig gets us through it. As he said, watch out for your extensions. Watch out for the app to clean up the apps, and yeah, what's the make you think that Hillary Clinton can get a voting app? Right? But yeah, our servers were secured in New York. Yeah, okay. Everyone believes that one. Anyways, I'll take one last time out. Well. Craig  We've been working on this now for six weeks, eight weeks, we've got some fantastic free tutorials coming up. Frankly, these are going to improve your security posture. By what at least 90%. I'm serious about that when you are online, so it's going to help with security transformation plus a course and everything else. So free stuff, and some paid material, but you are going to love it all. I guarantee it. I've never been so excited about something before. Anyhow, keep an eye out. Make sure you're signed up. Craig Peterson, dot com slash subscribe. We'll be back tomorrow. Bye-bye. Transcribed by https://otter.ai ---  More stories and tech updates at: www.craigpeterson.com Don't miss an episode from Craig. Subscribe and give us a rating: www.craigpeterson.com/itunes Follow me on Twitter for the latest in tech at: www.twitter.com/craigpeterson For questions, call or text: 855-385-5553

Good morning everybody! I was on with Ken and Matt. We had a good discussion about The Iowa Caucus app fiasco, Business Email Compromise, and Deep Fakes what it is, who is at risk and what we can do about it. I went into detail about Passwords and Password Managers and even two-factor authentication and why you need to use them. So here we go with Ken and Matt. These and more tech tips, news, and updates visit - CraigPeterson.com --- Automated Machine Generated Transcript: Craig The problem we see this daily when I get notices from the FBI. It all boils down to personal hygiene, just keeping your data reasonably safe on your part. Craig Hi, everybody, Craig Peterson here. It is Wednesday morning, and that means I was, of course, on with Ken and Matt. We had quite a little discussion because I had provided them with eight different articles. All of them were about major security problems this week. That's why we got into precisely what you can do to get yourself to the 95 percentile when it comes to keeping your account safe online. So here we go with Ken and Matt. Ken It's time to talk to Craig Peterson, our tech guru. He joins us now. As always, at this time, to talk about what's happening in the world of technology. Craig, How are you this morning? Craig Hi gentlemen, good morning. How about those Iowa caucuses? Did they try out the app beforehand? Ken Of course, that is an app that I think Hillary controlled. Craig Yes, the rumors are flying because in fact and ex-staffers of Hillary Clinton, Matt yes, yes. Craig So um, you have, I mean, story after story after story about this thing about Pegasus, and then you have this travel act coming online in the gap. Microsoft Excel security alert. Matt, Should we just stop using computers completely? Craig Oh, man. Well, good. You know it. I have thought about this a lot. What do we do? I think we've got an enormous problem. Here because it's almost like overload, right? Where every week there's new, there are new hits on us. Got Evil Corp. I don't know, did you watch it? Where's it called with Malik Mr. Robot? With one Malik, right or Yeah, that's the guy's name, an actor. Ken Anyways, or do you know? Matt What is it? Rami Malik's Craig Rami. Oh, Robbie, man, I thought the first name was Malik. Oh, yeah. Rami Oh, yes, yes. Joe, he's in this. He's a hacker right. He's all in his head. Weird things are happening, but he's battling Evil Corp., And there's an evil corporation in the news. And it's using Microsoft Excel to deliver this payload this nasty thing. So what are people supposed to do can and it's, are we getting burned out? Just like Nancy Pelosi rips up the speech and you just roll your eyes because it's yet another partisan thing. It is, however, another week with more hacks. But what I think it boils down to isn't just not using computers first of all use them safely. You know the stuff I would say your mother told you, but of course, she did. Because this is this has been many years in the coming. But the stuff you know, to use different passwords on different websites. Use a password manager like one password or LastPass the necessary things, and it's like you don't want to get coronavirus while swash your hands and don't cut your face and conference knees into your elbow. Basic stuff, and you know what the problem can we see real, and I see this every day I'm getting notices from the FBI, but it all boils down to personal Hi Jean, just keeping your data reasonably safe on your part. You know, use a few different email addresses. Don't always use the same learn, have a Google address, but have a couple of others as well. Don't use your business computer for personal things. Don't think of VPN is going to save you because of VPN does minimal things and can make your business network even less safe. Yes, I said it less reliable using the VPN. And what we see this week too, is a vast right. You know, my opinion about antivirus software? Yeah, it is zero percent effective against modern attacks zero percent. And a vast came out this week. And it turns out, and they were selling arrows. Everything you were doing online everything to the highest bidder millions of dollars, so you searched on Google thoroughly, Avast sold it to whoever wanted to pay for it. You went to a porn site Avast told them, anybody, who pays for it all about it. You did anything on your web browser, anything on your computer because remember your antivirus software has access to everything on your computer, have vastly sold that information. So I've said forever. And Matt, I heard you chime in there. But how many times have you even said we are the product when it comes to sites like Facebook? Correct? Ken Yes. Anytime is the answer to your question. Craig Yeah, exactly. And what we're talking about here is free VPN. And free. Free websites aren't free Avast. Where's anti-malware software is not free. So This is stuff I, you know, can I think we've mentioned a million times, and I keep, I hate to flog a dead horse, right. Matt We like horses. Craig But we just have to be more careful. And I bring these things up every week to try and just try and drive the point home. We got to be more cautious because now we're seeing warnings coming out again from the FBI about these deep fakes, which we've talked about before. And I don't remember I know I had this in my stack of stuff last year, last quarter last year. Still, there was a company that had been bought by a German company. The CFO got a call from his boss over in the German company, telling him to wire funds over to the German company, right? He provided him all the information. He'd met this guy in Germany before he talked to him on the phone. He got the instructions, and he did it. It is a form of deep fakes that get used in these business scams. Where it sounds like the CEO. It is not just an email that comes from the CEO's hacked mailbox. It sounds like the CEO in the video, and now we see where it looks like it too. They can't do that live yet, but it's coming. So everybody listening takes a few of just a few minutes a day and start going in changing your account password just the simplest thing you can do it are either you guys using password managers right now. Matt Frankly, No, I'm not. Ken I don't know I like to discount all the advice given to me by Craig Peterson. I have not really no. Okay, right now, go online, sorry, something comes up on my computer say do you want me to save this password? I suppose that's not a password manager, right? You're right, man, because it's your browser giving your password to Google. I trust them. Craig Go to one password dot com right now. The digit one password.com. Check it out. I want you to do this. What does it do? What it does is it ties into your browser, so it can fill out the form for you when that browser is asking you to log in. It provides the latest newest technology that's coming out that's replacing passwords slowly but surely. And it will generate passwords for you to share passwords, multi-word passwords, so one password calm now what I love about it is it works for me. It works for my family, and it works for my business, so it has multiple vaults that you can share. Because here's your next problem. What do I do? In the past, my problem was remembering the password, and once I remember it, then it changes. Craig Yes, you remember one password, and that's the one password. Now you can I have before you go any further corrections? Ken Can I ask one question, though, using a service like that the one password, if you will, what is protecting those institutions from hacking and all of your passwords getting stolen? I mean, how does that not occur at some point when some enterprise with hacker decides that they'd like to have your access to everything you own? Craig Well, one password does not keep any of your passwords unencrypted. And it uses a high level like Pentagon plus level security for all your passwords, so they never leave your computer in what's called cleartext. So there is no way for one password to get Adam last passes the other one to look at Last pass, they have a cheaper version. That's quite good as well. But hopefully, that answers your question. They never get your passwords. They're only on your local computer. You can share them between all of your computers using like iCloud or Dropbox or many other things. But they are always heavily encrypted, which is phenomenal. It is one of the simplest and best things you can do. Because having a complex password that's different on every site number by complex, I don't mean upper-lower digits, special characters, or anything I mean like a 20-30 character long password which LastPass will generate for you so well one password. Having a password like that makes it almost impossible for the bad guys to break into your town. They're not even going to bother while they might be Try, right, but it'll take some more than 100 years to crack your passwords. And they're only stored in your machine, and encrypted, it is easy to use. And with your MacBook Pro that you have can, you can use one password. And when you go to a website, you can say, Okay, give me give him to give that site my login to one password. And with your MacBook Pro, it'll do the fingerprint if you wanted to, instead of you having to type in your one password. There are some helpful integrations, and it's going to work on your smartphones. It's available for Android and Windows as well as Macs and iOS. But guys, you know, this is something you have to do. So I'm going to next week. I'm going to ask you whether or not you had it, and you got it done. Matt So what's the name of this thing again? Craig The one I like best is one password is just the digit one password pa ss w or d dot com Ken Come on, you don't use that one point, to be honest with you. Craig The other one, I like his last pass, you'll find it lastpass.com. But I prefer one password personally. So get it done to change one or two passwords. The way I started doing this years ago when I started using password managers as to when I went to a site to type in my password, I type it in, and I'd immediately go into one password and create a new password for that site. And then, once you've done that, start using two-factor authentication. And one password has that built-in as well. Where it generates a code. Have you seen these little things before where every 30 seconds the code changes, you know? So it'll let you do that, if you o do those two things, you're almost wholly guaranteed never get hacked. It's that simple. Two-factor authentication, one password with a different password for Every site and I only have to remember one password. Ken Yes, exactly. Okay, peace. Matt So Well, I think I'd add that one, check. Ken Anyway, that is your update, ladies gentlemen from Craig Peterson, our tech guru. He joins us every Wednesday at this time to go over what's happening in the world of technology. We appreciate it. As always, Craig and we will talk to you again next week. Craig Gentlemen, take care. Bye-bye. Matt Excellent. All right. Well, why don't we go back into the newsroom? Transcribed by https://otter.ai --- More stories and tech updates at: www.craigpeterson.com Don't miss an episode from Craig. Subscribe and give us a rating: www.craigpeterson.com/itunes Follow me on Twitter for the latest in tech at: www.twitter.com/craigpeterson For questions, call or text: 855-385-5553

  Welcome! Good morning, everybody. I was on with Mr. Jim Polito this morning and I told him about Windows 7 no longer being supported with security updates and why all his listeners should definitely upgrade to Windows 10 if they were using Windows 7 to protect themselves. We talked about Apple and the FBI and the privacy and security that Apple has and why it is a bad idea to ever have a backdoor in an iPhone.  So, here we go with Mr. Polito. For more tech tips, news, and updates visit - CraigPeterson.com ---  Automated Machine Generated Transcript: Craig This USB drive into the computer. And what it does is it uses the power coming from the computers like USB drive usually does. And it stores it up in a capacitor, and then it releases it all at once back into the computer. Craig Hey, good morning, everybody. Craig Peterson here had a great little discussion with Mr. Polito this morning. He let me do a bit of freewheeling, and we usually don't do this. I suspect he lost my email between us, but we'll see what ended up happening. I may never find out, which means you may never find out either. But we didn't talk this morning about a couple of different things. A warning is an old warning. Hey, have you been listening to me for a long time you already knew this about USB devices, but I went over it again. Because somebody else pitched Mr. Polito with a story, I released it. Why broke what, like three or four years ago. And we also talked a little bit about chat. And an article in the Wall Street Journal this week. So here we go with Mr. Polito. Jim Here he is, folks, our tech guru. I'll tell you what he told us a long time ago, I think, Hey, you know, those public charging stations where you can charge your smartphone, hey, you might want to be careful with them because that's the way the bad guys can get into your phone. And lo and behold, checking my email this morning. And there's an email from some other person who considers them a tech themselves a tech talk guru, saying, hey, you should watch out for that woman. Come on. You show. No, thank you. We've already got the Tech Talk guru Craig Peters on our good friend. Good morning, sir. Craig Hey, good morning. I think that was what about that, at least two, maybe three or four years ago. Jim It was a while ago because Danny and I were looking at it and said, Hey, Craig talked about this a long time ago, we knew this already. Yeah, you plug your phone in there, the bad guys can get into your phone. Craig Yeah, there. There's an article this week that I shared with everybody about the FBI hacking into iPhones. Of course, the FBI right now is trying to get into some iPhones. They've done this before with the murder that happened down in San Bernardino. And that that became very, very high profile about three or four years ago. And the way they do that is the way they're able to hack into the older iPhones. It appears that they cannot get into the newest ones, but the older iPhones are exactly that connecting to the USB port on the iPhone. Wow. That's how they do it. So yeah, here, let's just tell everybody so they know we'll keep them up to date. There are a few problems that can occur. First of all, they can purposely destroy your device. Yeah, nowadays, a lot of computers use USBs, right? If you plug it in, there is a particular type of device that's very, very cheap. You can get them online, sometimes about less than ten bucks. And you can get them as a USB thumb drive. So you plug this USB drive into the computer. And what it does is it uses the power coming from the computers like USB drive usually does, and it stores it up in a capacitor, and then it releases it all at once back into the computer. And the very least it destroys your USB port, but more often it ruins the whole machine. So that's one problem with plugging into the power plugs or USB plugs at the airport. The other is your device could get hacked, just like the way the FBI has been trying to do it. And apparently Can't do it right now. Jim Yeah. Interesting. I did see that. So what's on the top of your agenda today? Craig Oh, man, there are so many things to discuss. But the first very first thing is everybody. We've had major, significant patches released on almost everything. Windows had critical security patches out, including the announcement that Windows seven is no longer getting security updates. It's about $80,000 a year for security updates for Windows seven, so unless you pay that you will not be getting them. Okay. Yeah. So this is as of last week. So last week was on set no more windows seven support. And then the day after the National Security Agency came out and said, Hey, by the way, there's a specific type of encryption so that if you try and encrypt/decrypt this, it isn't going to work, and it's completely fine passable. So a huge, huge problem, and it is the day after standard support for Windows seven. So step one this week update upgrade, okay, if you're running Windows seven, upgrade to Windows 10, Toronto. Jim Toronto. Wow. Wow. Craig So Good to know, and if you're not running Windows 10, update right away. Windows 10 has the same patch. Now, couldn't it be that you have a piece of equipment a piece of hardware that is so old that it will only run seven? Could that be the case? Yeah, Jim Could that be the case? Yeah, Craig Yeah, that's entirely possible. Now, it's not like it used to be where there's a new release of Windows, and it needed a much faster process, much more memory that is kind of behind us. But yeah, you might I have to tell you off, and I think this may be where you're coming from, that a lot of people don't upgrade. They just buy a new computer. And that's not A terrible, terrible idea to do to get a new computer and then make sure you patch it up. But if you're running anything older than Windows eight upgrade and if you're running Windows eight upgrade to Windows 10. I say upgrade! Jim Spoken like a genuine Apple guy. We're talking with our good friend Tech Talk guru Craig Peters on and at the end of this segment, we're going to tell you how you can get all this information from Craig and other updates essential updates, and no, he won't bother you, and won't send something to you that will fry your motherboard. No, he's not that kind of a guy. He's a good guy. Yeah, of course. Update to Apple because you love apple. Well, most people in the know who are smart like you love Apple. It's just those of us who don't want to pay for it. Craig Yeah, when you know you get right down to it when you're talking about paying for the Apple equipment, the hardware itself, if you were to configure a Windows computer, this with the same type and quality of hardware that Apple uses. We're talking about the same cards, with the same types of GPUs, and the same type and size of memory. Remember, it's not; it's not the size that necessarily matters is the speed of the RAM. The same kinds of drives, you know, the SSDs, and the superior Wi-Fi chips and everything else. So if you look at it as apples to apples just on the hardware, not talking about the operating system, when I've done this before, and every breakdown I've ever seen shows, Mac hardware is cheaper than Windows hardware equivalent windows hardware. Think about that when you're considering buying when a Windows machine. If you're going to a big box retailer, and you're paying, you know, 400 to 500 bucks for that laptop, you can now see why the expected life cycle of the average Windows laptop lasts is seven months. It is due to these cost reductions. Okay, so it's more expensive. Yeah, it is undoubtedly upfront. But these things typically last for five to 10 years. And they will serve you well during that time. So if you're looking to update up from Windows seven, indeed anything earlier, you probably want to get a new piece of hardware and to be very careful, because the cheap stuff out of China is exactly that, cheap. It is not very good. And if you want to kind of do a bit of an upgrade, go to a commercial computer provider of some sort. You can even call some of these companies right now. I have to say Dell is probably the best. But don't get the consumer version, get the professional version that's going to last you way longer serve you a lot better. And you're going to have fewer problems, frankly. That's why I recommend going to the next level, don't, but even if you're a home user, don't buy just the basic big box consumer-grade, if you can afford not to. Jim All right. A good bit of advice. We've got time for another important update. What else? What do you think would be most important to share? Craig  Any but I think the most right now important for people to be aware of is what the Wall Street Journal has this week. They have an article called Meet Chet. Now Chet, is this fictitious guy is going about doing the ordinary things we all do. And it's kind of a neat little graphic that they have. But they're pointing out shets employer knows everything about him during the day. Even if he's not using a company issued a smartphone, right, so he wakes up in the morning, and what does he do? He does email, so the business knows, okay, Chad at 631 this morning, check this email. It says Nick logs into the guest Wi-Fi connections at the coffee shop in the morning because they have software on his smartphone to help protect the company data. You must have the type of authentication that a lot of them are tracking Bluetooth, even the big box retailers, all of them. When you walk into the store, they're following your device. So does the office know because they're tracking him everywhere he goes in the building? They're using it to figure out if he is a critical employee because he's going into other people's offices and helping them and tracking his email. We got to remember that everything that we do nowadays unless you unplug entirely, and you're living in the middle of nowhere, writing these manifestos On an old provider, everything is tracked, including from your company. So check your company's policies on all of this. We have security policies that we can provide to companies that they can use. Many of the companies we work for doing this, and it is entirely legal, as long as they're telling you about some of this stuff that you don't want them to do. So it's not just the bad guys that are watching you they are. It's like President Trump, with the New York Times, was able to track President Trump's movements, and they through secret service and find out who the people were. And if your phone every night goes to the same place and stays there all night long. They can reasonably assume that you're at home. We've got to start being more conscious about stopping this stuff. Jim Fascinating. Alright, so you can get more conscious about this. You can do this by connecting with Craig Peterson, not only during this segment every Tuesday at this time, but connected so that he can send you up to the day, relevant information. That's easy for folks like us to understand. So what you do is you text my name, Jim J-I-M to this number Craig 855-385-5553. So text Jim, to 855-385-5553. Jim All right, standard data and text rates apply. And Craig won't bother you, and it's good to have him on your side. Craig. Excellent segment as usual, and we'll talk to you next week. Craig Hey, thanks, Jim. Take care Jim You too, Craig Peterson, everybody. Okay. When Return Transcribed by https://otter.ai ---  More stories and tech updates at: www.craigpeterson.com Don't miss an episode from Craig. Subscribe and give us a rating: www.craigpeterson.com/itunes Follow me on Twitter for the latest in tech at: www.twitter.com/craigpeterson  

Craig is in the WGAN Morning News with Ken and Matt. This morning,  we touched on a whole bunch of topics in the news. We discussed whether we should trust Google.  We talked about Autonomous vehicles and the societal implications and I talked about two-factor authentication and how you can protect yourself from sim-jacking. These and more tech tips, news, and updates visit - CraigPeterson.com --- Related Articles: You Need Two-Factor Authentication Even If Google Screwed It Up?   Autonomous Cars — Are they ready for Prime Time? Why Are We Still Trusting Google?    --- Transcript: Below is a rush transcript of this segment, it might contain errors. Airing date: 06/12/2019 Can You Trust Google?, Security Summer, Autonomous Cars, Two-Factor Authentication --- Craig Good morning, everybody. Craig Peterson here. I heard "Big Papi" took his first steps in the hospital today. So, that's good. It brings back thoughts of everyone that has family and friends in the hospital that aren't celebrities and people that are injured. My thoughts and prayers go out to everybody every day. It's just a reminder of how fragile things can be in this life. This morning I was on with our friends Ken and Matt up at WGAN. And as usual, we spoke about a few different things. We had quite a little conversation about trusting Google, should you trust them? Can you trust them? There was a surprising revelation that came out, in fact, just last week about them, and what they've been doing, during the previous 14 years, a significant security problem. We had a chat about two-factor authentication, and I gave them workaround, a way to make it safe, even if you have to use text messages SMS for two-factor authentication because that's not secure. But there is a reliable way to do it. We talked about a little bit more of course about autonomous cars which are all in the news again, and what's the safety factor there? How far away are we? I took a couple of different angles than I made with Jim Polito on that discussion today, as well. So here we go. Also, don't forget, we've got our security summer, starting up in July, I will start sending out some emails next week, things have been crazy around here. As you can imagine, with all of the companies now getting hacked, and the losing money coming to me, and you know, everyone in the security business, which, of course, is way understaffed. And shout out to those of you who are trying to get into security, I got another email this last week from someone that was starting into a security career, and he's in his 50s. So there's something to be learned there, I want to encourage everybody. Remember the adage, "You can teach an old dog new tricks." It's a terrible saying. But you can learn a lot of this stuff, you really can. And there's a lot of people out there who have been trying to convince you that you can't do that, really all you need is their little bit of anti-virus software, or whatever it is, you know, they're selling that to you. Because that's all, they have. That's all they know. Well, they're not doing you any favors. They are trying to mess with you. You can learn this stuff. That's what the security summer going to be about this year, and I'm going to be teaching this some free classes. You know, I get paid for doing this too. And if you want more in depth, then you're probably going to want to sign up for one of my courses. But I want to get this information to everybody. Because if you know me well enough, you know, I got hacked. That was 30 years ago, about now, a long time ago. And it scared the daylights out of me. And I started to learn about this and trying to figure it out. It's taken me years, decades, to get to the point where I'm at now. And I am excited to share a lot of this with you. Just watch for my security summer. If you want to find out more, email me at Craig Peterson dot com, ask any questions that you might have. And I'll make sure you know, when I'm starting this whole little program up, because I want you to be aware of all of the major points here, right, I'm not trying to turn into security experts, that takes quite a bit of work. However, I do want you to be familiar with all of the problems. All the talk about hacks that have happened, how it happened, what should have been done by those companies give you an idea, but as well as what you can do to protect yourself a few tips on how to protect yourself, it's going to be kind of a busy summer. And if you sign up, and you'll be able to get a notification as to when these little courses are going to happen. And I'm going to leave them up for about a week or so you know because it does get stale. And I do need to revisit them. I don't want want to put them up blankly for the world to see forever. So keep an eye out. Email me at Craig Peterson dot com, and now we'll go to Ken and Matt. I want to encourage you guys, and you can learn this. There are the people that just been messing with you. You know the bottom line. Ken Craig Peterson, our tech guru joins us at 738 every Wednesday, and this is 738 on a Wednesday, which means you're talking to Craig Peterson. Craig. Welcome to the program, sir. Craig Hey, good morning. It is a Wednesday but is it every Wednesday? Today? Ken That's a good point. And you know what it is a lie in and of itself because I believe we did not talk to you last Wednesday. So it's most Wednesdays. Craig That's true. Yeah, I took a bit of vacation. I'm a motorcycle guy. And I have a motorcycle that is 32 years old. It's a 1987 BMW with 143,000 miles on it now. The only thing I had to do is replace the rear wheel on that bike. It's just been a phenomenal bike. So, I went up to like George in New York, and we rode around with some buddies for a week. And it was just fantastic. Ken Well, good. But that doesn't mean tech news stops. I hopped on your website, Craig Peterson dot com. To see what kind of top stories you had there and you have one topic here. Why are we still trusting Google? Can you answer that? Matt Great question. Well, they did say early in Google's history that they that their whole operating philosophy was Don't be evil, right. Are they evil? Now? Did you notice they took that off of their website? Right? Craig Yeah, exactly. I don't know why we're still trusting some of these different companies out there. They are selling all kinds of information about us. And, you know, that's not necessarily a bad thing when you get right down to it. Because, frankly, do you want to see car commercials all the time? Or would you rather see a car commercial when you are looking to buy a car, right? And, again, goes back, Matt, to what you've said many times, and that is if you're not paying for something, you might want to consider that you're the product and not the customer. And they have been doing all kinds of things. We're selling our data. But the other big problem that came out very recently, within the last couple of weeks is that in fact, Google has been storing our usernames and passwords for people that were using, basically their G Suite services. But it's been out there for 14 years in the clear. They're pretty good about security, although Android itself isn't the best out there. But now their G Suite customers are a little upset because of what's been out there. I was talking just yesterday with an employee who had been working at a company that was collecting personal information. They were collecting home addresses, phone numbers, and they were taking donations and were selling them. It was a great little company doing just all kinds of super things to raise funds for some good charitable organizations. It turns out they were using Google Forms to collect all this personal information about donors. You know, come on, guys, we cannot trust Google, we're using more and more of these online websites, software as a service. Think about Google Sheets, for instance, as well as Google Forms. And we're putting data in there that may end up getting exposed. We should not be doing that. Think twice about it. In our profession, we refer to this as shadow IT or shadow information technology. Historically, we had these big rooms, these big glass rooms with all of the computers in them. And we had true professionals that were running them, and making sure data was being kept safe, and information was not being stolen and leaked out. Now we've got the marketing department going out and creating contracts with companies that have online services, we have the same thing happening with sales and manufacturing and distribution and our purchasing managers are our data is not safe, and it's never been less secure. So be careful what you're putting out there, what you're given to Google what you're given to these other companies because frankly, it's a real problem. Matt Craig Peterson, our tech guru, joins us, most Wednesdays at this time to talk about the world of technology. And today is one of those days, Craig, while you're talking, I'm looking at a story on CBS This Morning about Uber's secret self-driving test facility for their self-driving autonomous cars. I know you had a story also about whether or not autonomous vehicles are ready for prime time. And I think it does beg the question, how prepared for prime time are these things? I know, it's a conversation I've had several times, and it seems like the older the person I'm talking to the more it freaks them out that there's no driver behind the wheel. I think it freaks everybody out. It just freaks out, you know, people in their 50s, 60s, and 70s a lot more than it does everybody else. But statistics, you know, are being what they are, you know, often they can be safer, then human behind the wheel. So what do you think? I mean, are they close to ready to take over the roads? Craig Well, I really like I mentioned this yesterday. I liked this story that came out in the Wall Street Journal a couple of weeks ago. And it said that autonomous vehicles, these self-driving cars are 90% ready and all we have left is 90% to go. In other words, yeah, there's a lot of things that look like we're ready to go and it might be just a few more years, and we'll have autonomous vehicles. In reality, it's probably going to be quite a while yet. And you talk about you know, older guys like Ken and myself who are over 30. And we're looking at some of these things. And we're concerned because we've seen failures before. Do you remember Cadillac v 864? Matt Back then, I wasn't much of a car person. Ken I did have a Mustang in 1960. Matt Do you remember the Corvair? Unsafe at any speed? Craig I do, and you know, Ralph Nader thing, we still have Nader dots on our tires. But that was an example back in the early 80s of Cadillac trying to make cars more efficient, the engines more efficient, and they had a V-8 engine. And what would happen is if you got onto the highway and you started driving, of course, at highway speeds, you're going down the road, you don't need as much horsepower to keep a vehicle going at a pace as you need to get the car starting at that speed. So they said okay, well, we're going to have the system that automatically shut down cylinders. So you'd be a V-8, and you'd be just roaring up and you getting on the highway and you're often running. Then it would cut back to six cylinders, even four cylinders. The concept was wonderful. But what ended up happening is that engine would say, as you're at a stop sign, oh my I need more horsepower, counteract the braking. Of course, They were not thinking about the brakes very well at the time. And then the car would lunge into the intersection so that you could get t-boned. Fast forward not very many years, and we had the Toyota with a sudden acceleration problem. That turned out to be a software error, where much the same thing was happening. A car would jump into the intersection. We're not going to get into all of the details behind it all. But I think with age comes from experience. And we've had some horrible experiences over the years with vehicles and some of this newer technology. So Matt, to answer your question, a lot is going on the autonomous vehicle space. In some cases, the cars are much, much safer, you look at millions of miles driven, compare human drivers to these autonomous vehicles, and the autonomous vehicles almost always win. But we also now have prejudices against the self-driving cars, social warriors are, you know, get on your horses here. Because there are people who when there's an autonomous vehicle on the road, or they think it's a ton of mess, they behave differently. Now they've been tested have been run, I don't know if you've seen any of these pictures with autonomous vehicles, where they took the driver's seat, and they made it quite a bit deeper, think of thicker padding on that seat. And they hid a driver inside the driver's position. You could not see them unless you looked exceptionally close. You could not see that there was a driver in the vehicle. Then the driver just drove around, caught down and of course, the cameras everywhere so they could see what the people's reactions were. People were going out of their way to mess with the car. They pedestrians were jumping in front of it. Vehicles were cutting it off, slamming on their brakes, doing everything they could to make it so that autonomous vehicle would get involved in an accident. I don't know. Maybe they're just trying to see what it would do. Of course, it wasn't an autonomous vehicle. There's a human driver in there. We, as a society, as people, are not ready for these yet. And frankly, I think the Wall Street Journal's right - We're 90% of the way there. And honestly, we have 90% of the way to go. Because there are so many things, we haven't even considered yet. Ken When he joins us, most Wednesdays at 738, to fill us in on tech news. We at the radio station. I don't want to be critical of our radio station. However, they started this two-factor authentication. So every time I get some on my email, they have to send me a text message with a code. I think this is a royal pain in the butt. I want you to tell me they shouldn't do that. Craig Okay, can they not do that. Ken Thanks so much. Thank you for joining us today. Craig I will leave it at that. Yeah, here's what's going to, first of all, there's a big problem with the way they're doing it. That is that there is something called SIMjacking or hijacking of your SIM card. So if they're sending you a text, that is very dangerous. What's been happening is that if you are a target, now they're not doing this in a broad fishing attempt. If you can are a target, and the criminals know they want to go after you, they can now take over your cell phone, and they will get the text. So it doesn't do a whole lot of good from that aspect. We use something called DUO. D-U-O, which is fantastic. For two factor authentication, we use something called Yubi keys, which are very good as well. If your company's requiring you to us a text message for authentication, there is a relatively safe way of doing it. And that is you can use something like Google Voice, assuming your Google account has not been hacked, right. But Google Voice, where there is no SIM card, there is no cell phone that SIM card to hijack. If you use this and it is what I do for places that have to have a text message sent for two-factor authentication. So if they have to send you a text message, it goes to Google Voice. I have my own little phone company, and I use that as well. That way the text message will come in via an app to your phone, you can check the app, and now you're reasonably safe. But yeah, in this day and age, you know two-factor authentication is something that that does make sense. We do have to draw a line, and that one does it make the most sense. I'd like it to authenticate you at most every four hours or once a day, particularly for emails, if you have to do it every time. It gets a little bit old, pretty darn fast. But you know it's the reality of today's world. Matt Craig Peterson, our tech guru, he joins us at this time every Wednesday to find out exactly what's happening in the world of technology. Craig, we only have a couple of minutes left. So lastly, I will ask you whether or not you judge everyone on social media? Are you part of the mob that rules everyone? Craig Oh man. I am not. I don't jump on anybody's back. I just had that happen to me with a significant hacking group. As you know, I run the national webinars for the FBI Infragard program. I'm pretty visible out there in the security world, right. I do lots of radio interviews and TV and stuff. I posted an article on my website and got jumped on by a small mob out there. We've got to be careful remember it's so easy to say something negative online. Our kids are getting bullied every day. Bullying seems to be quite a habit nowadays. I don't know what happened to free speech. We have these militant people out there these fascist like the Antifas. Total fascist don't want to hear what you have to say. And these internet mobs have become a real thing and a very negative thing. From my viewpoint. Anyways. Ken Good news as our tech guru joins us most Wednesdays at 738. Thank you, Mr. Peterson. We will talk to you next Wednesday. Craig Take care. Matt All right. Thanks a lot, Craig. We appreciate it.   --- More stories and tech updates at: www.craigpeterson.com Don't miss an episode from Craig. Subscribe and give us a rating: www.craigpeterson.com/itunes Follow me on Twitter for the latest in tech at: www.twitter.com/craigpeterson For questions, call or text: 855-385-5553  

Hosts can talk faster than they can type. Followers can listen while doing any number of other tasks. A business that comes with a podcast following of 15,000 is more valuable than one that comes with a 35,000-person email list. Podcasts are pretty hard to get wrong. They can diminish the laborious reading and writing aspects of emails and blogs by automatically offering content within the conversations with guests. Today we are talking with podcasting expert Craig Hewitt about ways that adding a podcast to your business can be beneficial both for a recent acquisition and a potential sale. Craig is the owner of Podcast Motor, a company that handles the end to end podcast production process for businesses. He's an entrepreneur in the podcast space, running two service companies and producing 35 podcasts. He believes, and we here at Quiet Light agree, that a good podcast is a great tool for building your business. Episode Highlights: How podcasts differ from blogs. Where podcasters should get started. Whether they need all the “stuff” to get up and running. Why podcasters use external services to create their episodes. Craig's solution for launching a podcast quickly and easily. Challenges hosts face in getting started and putting themselves out there. Why it's important to find the right guests and create relevant conversations for your business. How podcasting can be a fit for different types of businesses. Ways starting a podcast with a newly acquired business can help promote ownership. Why businesses need fewer followers for a podcast than for a blog. How a podcast can create repurposable content. Ways a podcast can benefit a business you are getting ready to sell. Whether podcasts are transferable. The basic technical tools you need to get started. How long you should test for success. Transcription: Joe: So Mark today's episode we're going to talk about why someone should start a podcast. Stutter, stutter, stutter, Chris edit that. Mark: Chris don't edit that just keep that in there. Joe: Yes let's keep it in because folks this is about podcasting and I was going to ask Mark a question … oh, man, did somebody put something in my coffee this morning [inaudible 00:01:34.2] in my coffee … it's a Northern thing. Do you have to be well spoken, intelligent, and an expert on the subject matter to start a podcast? Of course, the key is to have a successful podcast to build an audience and a brand and a reputation but what do you think? Do you have to have all of that to really begin? Mark: No absolutely not. And look at the risk of narrowcasting and just talking about what we're doing here which is running a podcast, I thought it would be interesting to have Craig Hewitt on the podcast here. Craig owns PodcastMotor. They do the editing for all of the Quiet Light Podcast episodes. He also has a podcast hosting service Castos.com which he's recently started. He's an entrepreneur cut of the same cloth that all of us are made of. He likes to start, he likes to buy, he likes to grow businesses and living in France actually. He's an expat living in France so a pretty cool backstory there which unfortunately we didn't have time to get into. But I wanted to talk to him about why anyone who's out there looking to buy or even grow your business and create something really unique and special might want to consider adding podcasting to the mix. And look I get it we're looking a little bit at our own experience here and how beneficial a podcast … the Quiet Light podcast has been at Quiet Light brokerage, but I asked Craig this question. Joe, I'm going to ask you and put you on the spot here again like I do on a third of these intros I try and ask you a question that we didn't prep for. If you're looking at a business for sale and it's got 30,000 e-mail subscribers, okay and that's one option and then there's another business in exact same niche but they have 15,000 podcast downloads per month, where do you put more value in your opinion? Joe: Oh without a doubt on the 15,000 because those people are listening. They're hearing your voice and they feel like they know you already. We've gone to events where people have come up and said hello and they joke and they say I feel like I know yo. I've heard Mike Jackness talk about that as well. But I think the number one thing that this podcast has done for us … and John Corcoran was a guest on the podcast as well where we talked about networking and how important it is to a business. And I think if you're a business owner, if you're launching your own products, if you're a SaaS product owner, you just look to prior examples of huge podcast success like Michael Jackness or Scott Voelker for instance. Scott has got a quarter of a million people that listen to him every month. You network and learn things from the people that you network with to grow your business and grow your brand and I think it's invaluable and it blows away the e-mail. Although the e-mail is something specific and different because you're probably trying to sell a product right then and there, I think on a podcast you're talking about the bigger picture and your brand. If you're a SaaS business owner I think it's a great idea because you can talk about what updates you've got to your product and the market in general. But I love the podcasting and obviously, I'm not very well spoken or eloquent so if we can do it anybody can. Mark: That's right. So this is a bit of an advertisement for starting a podcast and I feel confident in doing this because I know a lot of people out there probably will listen to this and won't start a podcast. You'll think about the technical challenges, you'll think about the fact that your voice has to be out there and Craig and I go over this. There is an element of fear because you're a little bit more intimate with your audience when you have a podcast. There's a third dimension that gets added, right? When you are just writing a blog post it's very two dimensional, you're words are out there, you can go back and edit it whenever you want, people don't hear your tone … your voice, they don't hear you screw up because you get to go and edit it. And of course you can edit a podcast but there's still … it's still you, a little bit more real and raw. So I know a lot of people are going to listen to this and not start podcast but I'm going to make a pitch to just say look if you're trying to build something unique, if you're trying to build something valuable, if you're trying to grow your existing business with the [inaudible 00:05:24.7] towards selling it down the road, there is some value to starting up a podcast which is going to make it different if you are able to grow a good sizable audience. And I think in the 11 years we've done Quiet Light Brokerage I can't think of a single business that we have sold that actually came with a podcast attached to it. Joe: I don't think I've ever had one. And as far as return on investment I would think that the podcast and the cost associated with it, the ROI would be huge and probably not measurable; an invaluable. But one other thing look this is we've got Craig from the podcast company that manages ours but we've talked to lots of people like Taz from the Amazon Entrepreneur. He launched his podcast, does two a week and he does it all himself. So it's possible to do it for very little or nothing at all if that's … if it's a budgetary problem and you still want to get started. Mark: All right let's hear it directly from somebody who's been in the podcasting niche for a long time. He knows all … a ton of what he's talking about, Craig Hewitt. Let's get to it and cover this topic and I'll hopefully inspire maybe one or two of you guys out there to go ahead and start a podcast with your business. Mark: Hello Craig welcome to the Quiet Light podcast. Thank you so much for agreeing to come on. Craig: Hey Mark thanks for having me. I appreciate it. Mark: All right you and I know each other from a ways back at Rhodium; do you remember the … I don't remember when we met each other at Rhodium, do you? Craig: Gosh yeah. Like I'm optimistic with my time projections these days I want to say it's three years but it might be four years ago. It will be four years in April probably yeah. Mark: All right my wife does this thing I call it Megan math where she'll … something would be 2 months away and she'll somehow compress that down to like just two weeks away. Craig: Yeah [inaudible 00:07:06.4] great exactly. Mark: Again full disclosure and I'm sure I probably said this in the intro. We always do the intros after … we record the intros after we record the interviews themselves but I'm sure I will say this just out of full disclosure I do pay you professionally. You have been doing the editing … probably it's your group that has been doing the editing for the Quiet Light podcast so thank you for that. Craig: No it's my pleasure. It's my pleasure, yup. Mark: Awesome, all right so we're going to talk about podcasting today and whether or not somebody should consider adding it to a business. And I obviously with Quiet Light I want to focus a little bit on does it make sense to add on to an acquisition like if you buy a business, does it make sense to add that on? What's involved in starting up a podcast? What are the impacts that you might see? And I also want to … if there's time allowing probably talk about the personalized aspect of podcasts and how that's going to affect the buying and selling of businesses as well. We can all just talk a little bit about SaaS. I know you have some SaaS work as well which could be an interesting thing to get into as well. But let's start off real quick with your background and your history and kind of how you came into doing what you're doing. Craig: Yeah so we know each other through kind of why my first successful online business and really the way I escaped the rat race of the professional kind of corporate world which is called PodcastMotor. So PodcastMotor is a product tied service that does podcast editing and production, really kind of like end to end everything from Mark records an episode, sticks it in Dropbox and an episode shows up in iTunes a week later. We really try to take care of every aspect of that whole process for our customers. And that business has been going since … it just turned four this year so a couple of months ago. So we've been doing it a long time in the podcasting world. And we have about 35 customers that we service on a regular basis. So weekly or every other week that they have a podcast come out. About two years ago I acquired a WordPress plugin also in the podcasting space called seriously simple podcasting. And on top of that, we built a podcast hosting platform that we now call Castos. So I run two different businesses in the podcasting space and it all happened just by chance. To be honest I started a podcast … jeez, four and a half years ago I guess and saw it really quickly like a lot of people that podcasting is really difficult. There's a lot of nuts and bolts and technical stuff and gear and all this junk that you need to start a podcast as opposed to like a blog where you just get a WordPress site and a keyboard or your iPhone and you could start blogging as good as anybody else. Podcasting there's a technique and gear and equipment and all this stuff that you have to have to be decent. And then to be really good is a whole other level. So we started offering the PodcastMotor service based on me seeing that pain I guess. Mark: Yeah and I don't want to scare people right at the gate but let's get into that kind of a scary different world of podcasting because it is a little bit different. Let's start with just the hosting side and you talk about Castos your podcast hosting service. Isn't it enough to just have a regular website? I mean I think one of the things that was confusing to me with podcasting when we got into it before we started the Quiet Light podcast was well why do I need all this stuff? Why do I need Libsyn? Why do I need all these other things? Why are we … why do podcasters use these extra services? And what are some of things that if somebody is thinking about podcasting what do they need to consider from a technological standpoint outside of the equipment just from the webhosting setup, the technical setup? Craig: Yeah so the logic around having a dedicated media hosting platform with you know hear, Libsyn, and SoundCloud, and Castos or whatever, the idea there is so you have a hopefully a very popular podcast and you have thousands of people downloading your podcast every Tuesday morning when it comes out right? Mark: Just like the Quiet Light podcast, thousands and— Craig: Yeah okay so thousands of people listening to your podcast and downloading this 60, 80 megabyte file every Tuesday morning. If you're a business like all of your customers are and a lot of ours the last thing you want is this enormous strain on your web server on Tuesday morning when customers are coming to your site and trying to buy your stuff or schedule a meeting or something like that because both the streaming and download of the podcast will be bad. And your website will at least be very slow if not crash. So you separate the resource strain from podcasting and serving up your website and have a dedicated hosting platform just for those audio files and let your website run on you know WP engine or flywheel or wherever it's running so that the two aren't using the same resource. That's kind of the logic around why you needed a dedicated media hosting platform. It's just like you don't put your video files under use Wistia or something like that. It's the same kind of idea. Mark: All right exactly. Okay so there's this whole other technological world with podcasting and then there's also the equipment side of it. And then there's the editing side of podcasting as well. Craig: Yeah. Mark: And then there's the distribution to the different podcast networks. And we're kind of jumping on the deep end or I guess we'll swim to the shallow end because I'm going to talk about listing the praises of podcasting here in a little bit. And specifically as kind of a leading tease here for anyone listening why I think it's a really, really good idea for any acquisition that you do, any business that you're looking at to potentially acquire to consider adding a podcast and potentially even on the sell side as well. But let's talk about the setup here a little bit as well and the equipment. Now I've got as you can probably see from the video that you can see and we do these podcast over video is just a little more personal. Craig: Yeah. Mark: I got the road podcaster and I got like three other mics back there as well. [inaudible 00:12:52.1] and everything else. And you, you got I see a pop screen of yours, there's pop screens, there's mics, there's the Vulcan power stuff, it's a whole different world, isn't it? Craig: Yeah I mean so it is totally a different world and this is the bad scary thing about podcasting is that there's more opinions and resources out there than are necessary honestly. And there's so much information that so many people get scared and they go and read five or six different articles just about the best podcasting mic and what web … what podcast hosting platform to use and there's everyone has an opinion about that and you know how long should you're episodes be and blah, blah, blah. Do you need a pop filter? Do you need a boom mount? Do you need all this stuff and so actually we created a resource to kind of counteract this and we call it launch in a week. And the idea is we're going to give you like one or two options not like all these million things out there that all these other resources give you is like they create the analysis or paralysis by analysis. So we … so castos.com/launch takes you to launch in a week and we give you like in a week seven day, seven e-mails and videos exactly what you need to launch a podcast to dispel a lot of that over information and misinformation that's out there a little bit. Like microphones I only recommend two microphones you know it's like this one that I'm using Audio Technica ATR2100 and another one is called the Shure SM7B. That's a really really really good mic. This one is $65 that one is about $500. And so it's like kind of whatever you feel like you want or need. We try to do a lot of that like you can do this or this and don't overthink any of it because you can get in way over your head. And the unfortunate thing is a lot of people never get started because they just think so much about all this stuff. Mark: All right let's talk about that point because I think this is the biggest obstacle to podcasting right? With writing a blog you can put it out there and you can get it up and going. Everybody knows how to write something even if it's not very good but there doesn't seem to be as much of a barrier to getting started. Maybe it's because of the technical challenge but I think there's also a mental challenge of getting out there. And I know for a podcast standpoint we toss around the idea forever. I actually had a false start at starting the Quiet Light podcast and I think I recorded three episodes, launched two, and then stopped because I didn't record enough episodes. I think one of the challenges people have is the idea of being out there and trying to get this audio presentation perfect from the get go. But like you said just get out there and start. You have to actually start doing it. Craig: Yeah I mean I think part of it is with writing you can write a blog post and save it come back two days later and edit it and tweak it and you haven't even be published by someone else on your team if you want maybe it's your name it's not associated with it. But like right now you and I are seeing and talking to each other and like covering a lot of the senses all at one time. And when you're podcasting your literally in someone's ear for 45 minutes every week or whatever it is. So I think it's just the senses that you're covering and the emotional connection you crave with somebody which is why it's so great if you can do it and get it right. But it's also why it's so scary to just get started and overcome some of this fear of putting yourself out there. You know I think about … I've done a little bit of video work and it's a lot harder because then you have to get the voice and the physical kind of presentation right the first time and there's no editing. You can't just edit out a flub in a video it looks horrible. And so I think in a way if you're already doing video podcasting is so easy because you can just cut it up a million ways from Sunday and it's no big deal. But it is so much harder than writing. Mark: Yeah and I think one of the other obstacles that we run into is written content can be repurposed in so many ways right? Craig: Yeah. Mark: And there's different focuses that we can really measure written content from an SEO standpoint. So you can definitely say hey I'm going to optimize for this keyword. And I know I'm going to get this keyword density out there and then I can actually turn this into a downloadable white paper. And I can go out and I can maybe use the same sort of topic and write you know 10 different guest posts and get involvings. So there's that other benefit as well but you actually lead into one of the benefits and maybe this way you could [inaudible 00:17:18.0] to segue into that. And probably the number one reason that we started the Quiet Light podcast and the number one benefit that we've received from it is that personal touch that having a podcast creates. I'll tell you a funny story. You'll actually like this because you listen to our podcast by default from doing some editing. Craig: Of course. Mark: And I know you're not doing all the editing yourself but- Craig: No I do listen to the show though, yeah. Mark: Okay well here we go … thank you for that. That makes me feel better. So obviously Joe and I host the podcast and we were at Brand Builder's Summit. And somebody came up to our table at Brand Builder's Summit and said “hey it's Joe here” I'm like “ah no Joe is [inaudible 00:17:54.7] right now” and they go “oh man I really wanted to meet Joe, I absolutely love his podcast” I'm thinking “wow that's great you love Joe's podcast, I'm so glad that you love Joe's podcast” and he goes “yeah I know I was really hoping to meet Joe”. And Walker was staying right next to me and goes “no this is Mark over here he also does the podcast” he goes “ah is Joe going to be back soon?” I'm like “yeah Joe will be back soon”. Craig: That's wonderful, that's wonderful. Mark: But you know one of the things that this podcast has been able to do is it gets us in people's cars. It gets us in people's ears for a certain amount of time and it really breaks down some of that barrier that I think can happen when you're writing. Like you said it's very two dimensional. Craig: Oh yeah. Mark: It's the words on a page, you don't have the voice of the person in your head. This is … it's not as full-on as video but it's a little more personal. And I'm sure you've seen that a ton with what you're doing because I know you work mainly with businesses right? Craig: Oh yeah I mean for PodcastMotor all of our customers are businesses like yourselves. You know like small, medium size business and entrepreneurs, startups. And I think that the medium of podcasting is unique in two ways. One like we're having right now it's a conversation. It's not you on a video and your YouTube channel talking and everyone else is listening. That's not so helpful. And it's not so helpful in a very particular way when it comes to businesses and that is rapport building and networking. And this is like the secret sauce I think when it comes to like B2B podcasting is you have this podcast to reach a broader audience of buyers and sellers … of buyers maybe but really probably to get sellers in the door right? And so like for PodcastMotor we have a podcast. If we're going to go kind of strategically and think about who we're having on the podcast it's thought leaders in the podcasting like B2B podcasting space. So they can say wow you know I had this podcast with Craig last week, we talked for like an hour and he really knows his stuff. Dean my friend over here who runs a coaching business who wants to start a podcast should really talk to Craig because he really knows what he's doing. He can help him be successful. Like that really like micro networking opportunity that you have in interviewing a thought leader in your space on a podcast is not something you can measure by like download statistics or something like that. But for a lot of people should be the reason they do a podcast. It's not your listeners that you do the show for it selfishly a little bit is yourself and the networking ability that the podcasting medium allows for. Mark: Yeah I would agree 100%. And this is one of the main ancillary benefits that we received from the Quiet Light podcast. One of the biggest benefits is that it just keeps us in touch with people in a very personal way. And in some ways it's a little bit weird when people do come up to you and [inaudible 00:20:44.9]. Craig: Yeah. Mark: But I shouldn't listen to my voice that's weird but kind of cool at the same time. But that secondary benefit of that micro networking that you talk about I know we've had this happen actually recently we had Ezra Firestone on the podcast. And sure enough I had opened up my e-mail the other day and there's an e-mail from Ezra promoting his podcast episode with Joe, Joe's podcast. And I mean just think about that, I mean he's just one of the biggest Internet marketers out there right now promoting this one episode. And how many extra people are going to be exposed to the business, to us in general just because of that one episode. So this is definitely a benefit and might not be my number one goal but it's definitely one of those goals of the podcast is to be out there spreading our network for referrals. I think any referral based business that's out there this is a fantastic medium and probably a must that you should do is having some sort of a podcast if for nothing else to be able to bring in that network and grow that small network. Craig: So just to pile on there a little bit for folks who might be a little bit outside of the agency or consulting world so like starting from really high dollar and down to more transactional type businesses the other thing I think that podcasting does is it allows you to showcase publicly your knowledge and expertise. So if somebody sees you on another person's podcast they're going to say “wow Mark really knows what he's talking about when it comes to buying and selling businesses”. It automatically boosts your credibility with that person if they're looking to do this thing down the road. Yeah, I think that's massive. It's kind of like your little online CV that you build along with your social media and YouTube and all this kind of stuff but podcasting should be a part of that for a lot of people. Mark: Well and that actually leads to my next question really well and that is what do you think about podcasting on the more just B2C side as somebody selling baby shoes online. Craig: Yeah. Mark: I mean how can podcasting fit into that fold … with that type of business? Craig: Yeah I mean there's really two … in my mind there's two ways to go and admittedly this is a bit outside of the wheel house of what we do at PodcastMotor but there's really two kind of schools of thought or areas that you would run into there. One is just hobbyists, right? And so like you're a hobbyist you like the Pittsburgh Penguins, you want to have a podcast about that. That's just a hobby and that's great but it also does the thing about like building your social proof in the world. And so you want to go do something with that later on. You have this bank of 200 episodes that you want to do something with. If you're thinking about like a B2C area I think that you can either provide useful content to … you have a show about being a parent, provide useful content to other parents about how to be a good parent, organic parenting and all this kind of stuff. Or you have what's called like sponsored content and this is where a company would pay a creative agency like I believe it's Pacific Media is the real big one in this to create a show like Serial. So Serial is the Gimlet Media podcast from a few years ago. They would create a podcast like that and it would just be you know this podcast is brought to you by Huggies Diapers or something like that. And it's this totally awesome show about parenting and motherhood or whatever but it's just sponsored by this B2C company. And you see more and more sponsored content out there these days where a business is saying look this is a massive branding opportunity for us. We're going to create this piece of content that we know our audience will love. It probably doesn't have a lot of like direct business impact, people are not going to go buy our diapers because of this podcast but they're going to know our name really well because every week the show they love the most has our name all over it. Mark: Yeah that makes complete sense. I also think of the episode we did with Mike Jackness from colorit.com and the show is on email marketing. So it had nothing to do with podcasting but we were talking about how often he was sending emails. They were sending emails to their subscribers every single day but the vast majority of what they're sending is ridiculously useful content that is not selling their clients in any way, their customers in any way. And the result of this is that people end up looking forward to communications from them. So I can imagine that impact as well if you have a B2C company and you're in this hobby, this niche, or you really have a very unified sort of product that you're selling. Or it can even be a type of service as well. You're growing an audience that is kind of a group of raving fans for what you're doing. And you're offering so much value that when you do offer that sale when you do go out there and promote something you have this group out there that's just super excited to hear from you. And that's a nice problem to have, right? Craig: Yup. Mark: Yeah all right let's talk a little bit about this from an acquisition standpoint. Obviously, we should bring this back into this and I want to talk about from an acquisition standpoint and also selling and we'll end with the selling question because I think there is a pretty significant question there. But on the acquisition side the one struggle I can see … I did an acquisition recently my guess and that's almost two years ago now and – Craig: It's not funny, math coming back in there. Mark: Yeah [inaudible 00:25:57.8] absolutely, time flies too. And you and I have actually talked about the starting up a podcast on this acquisition. It's a little bit weird though you know like Quiet Light Brokerage has started … I own, I've kind of grown with it so I feel like I own it. It is a little bit weird to start a podcast with something that you don't own. But I wonder if there is almost a sense of growing ownership if you start building something on top of that like a podcast with an acquisition. Craig: Hmm. Mark: Kind of an open ended thought but I don't know if you've had any experience with that or any thoughts on that. Craig: Yeah I mean I think that … so I had not run into this personally like with some of our customers having acquired businesses that they didn't want to start a podcast around. But having acquired several businesses the one thing that I think is really important and often times really difficult is for an acquirer to really know the business model and the types of people that kind of live and breathe this product or space that you're in. And there is nothing better than to say I want to go interview the 50 best people in Instagram for kids whatever … whatever niche it is you know than a podcast. Mark: Instagram for kids sounds like it should have some predatory laws about it I'm just saying. Craig: Yeah sure whatever it is right … it's underwater basket weaving. I mean you interview the 50 best people on underwater basket weaving. You're going to know basically everything there is to know about the influencers and the things that really matter to people in that business. So for me it's like someone who is always looking to acquire businesses and kind of dabbling as like a serial entrepreneur if I was going to get into a business I didn't know a lot about lot about starting a blog or really continuing a blog would be really daunting because I … there's a lot of opportunity to waste a bunch of time and money there. You can write a bunch of articles about things people don't care about but it's really hard to have a podcast that's bad if you will in a space you don't know a lot about because you just go interview people and ask them interesting questions. And what they have to say is the content it's not what you have to say, it's what the people you have coming on the show. So I'd say for people looking to … who have acquired a business that might be a little out of their wheel house just start a podcast, interview the thought leaders in that space and you have like the nexus of all the really interesting content for your audience. And you as the new owner know exactly what's so important to everybody in that space. Mark: Yeah and I'm going to compare this actually to the blogging world because I went from the blogging world pretty heavily into the podcasting world almost exclusively now. Libby has been writing blog posts on every one of our podcast episodes so we can keep up with some blog content. But in the blogging world, you would have to sit down. You would have to come up with your own idea for a blog topic. You would have to research that topic. And then you would have to write on that topic. And the way blogs are going you have to write more and more and more. I was writing 1,500 to 2,500 word blog posts. I was doing four of those per month plus four outside of Quiet Light blog posts per month. So I was doing eight blog posts on average 2,000 words a piece. And then best practices after you publish that blog post you should go out and you should do outreach. So you should reach out to the influencers and say hey take a look at this and how easy is it for an influencer to ignore your e-mail or give it a cursory look. I'd flip this around for this I'm doing my research right now on this interview with you I'm reaching out to you and you're an influencer on the podcasting world so I already got my influencer locked in as well. We're getting great content at the same time. It kind of brings all of this into one hopefully easily digestible format. So that's a huge benefit I think as well. And when you're looking at getting into a space like you said trying to network and get to know the influencers in a space that you don't know is one of the biggest challenges. And having a podcast I'll tell you what when I ask people to be on the podcast I'd get one of two reactions. One is no I'm super shy I don't want to do it. And two is yeah that sounds great because who doesn't want to be in front of a big audience and get heard. People like to be on podcasts. They'd like to think that they're important enough to be interviewed. Craig: They want to take their Joe Rogan. Mark: Exactly even though … you know I'm not going to tell them that there's like three people that listen to the Quiet Light podcast but they're still excited. Craig: So you brought up two things I really want to touch on quickly. One is three people listening to the Quiet Light podcast, one is not true right? But in a B2B sense and even a B2C sense in your niche, the number of people listening to your show doesn't matter at all. So if you have a hundred people listening to your podcast that is great. Those are a hundred really passionate people about what you have to say. As opposed to a hundred people reading a blog post that has almost no impact whatever. You need tens of thousands of people reading a blog post for it to really be impactful in the in the greater sense. But 100 people in your niche listening about your podcast is fantastic. So they're really high intent people for whatever your business purpose is. The other thing is talking about repurposing content. I think podcasting has the ability to repurpose content really easily right? We're doing audio, we're doing video, it will be created in to show notes for a blog post, you have it transcribed, you can syndicate the video to YouTube. Like you can do all of these things with one … what we're going to talk for 45 minutes today piece of investment and your time and you have a team or someone do all of the extra work to produce all that for you and you have two or three or four pieces of content you can syndicate to everywhere that people consume this media. As opposed to writing a blog post it can ever only ever be in your blog. You can't go create a podcast out of a blog [inaudible 00:31:29.4] could but that's just kind of silly. Mark: Right and you're absolutely right as far as the repurposing content. Again if people haven't checked out in a quick plug in the Quiet Light brokerage blog, I think it was last fall we brought on [inaudible 00:31:41.3] and she listens to every one of these podcasts. Hi, Libby thanks for all the work you're doing. And she's putting together awesome blog posts like I've been reading these myself and she's taking the information that we're picking up in the podcasts and then she's going out and supplementing it with outside research as well by putting together a full on blog post with quotes from the blog post as well but bringing out a slightly different narrative than what we cover in this this conversation. It's a great way to be able to repurpose this content and give it just a little extra layer and a little extra dimension. And so that is one way to repurpose the content. And again I can't emphasize this enough the amount of time it takes to do a podcast significantly less time than it takes to do the blogging side. Let's address the question of a podcast in a business that you hope to sell someday. And I think this is a question that is a little bit more difficult to answer here because we talk a lot … let me ask you this have you seen the Princess Bride? Craig: Yeah of course. I have an eight year old daughter, yup. Mark: Well I always like to say that getting a business prepared to sell is you have to follow the Dread Pirate Roberts rule right? You don't want to be actual Dread Pirate Roberts. It's the name that counts right? That's the quote from the movie; it's the name that counts. The actual Dread Pirate Roberts has been retired and living like a king in Patagonia. That's what we want to be able to do. We want to pass on the name of our business. We don't want to actually have to be tied to the business. Well, we just talked about podcasting, it's being in somebodies ear and being that personality in somebodies ear. And so from a standpoint of selling maybe, it's a little bit of a disadvantage on that when you go to sell. But I don't think it has to be a disadvantage but I'm going to put you in the uncomfortable spot here and see first have you thought about this much and what are your thoughts on it? Craig: Yeah so I guess two things; one, I know that podcast themselves have definitely been bought and sold more and more right? We're recording this in beginning of 2019, you hear more and more about people selling and buying podcast especially in a space. It's like buying and selling a blog in a space. If you're a business and you acquired this blog redirect it and then pour your content into your domain and you already have this audience that's seeing your brand. The same can be said for podcasting so people want to come in and buy a podcast in a space because it has a built in audience. I think it's a really good kind of audience and customer acquisition strategy for a business that already kind of exists and has their own podcast to look at selling the business and transferring the podcast to the new owner. I think that a lot of the standard knowledge and business process transfer things apply there. Like if you have a process around Mark how you identify the guests that you want to have and how you invite them and you send them a [inaudible 00:34:23.3] like an as a zoom thing in it and you have an outline you send them three days before and all this kind of stuff and you have a team behind it to edit and produce the podcast. Then someone buying your business that has a podcast in it is not nearly as daunting as just saying like I wing it every week. And the new owner is saying holy crap I can't imagine doing that. So I think that … I mean the truth is a podcast is not really hard. Like once you do a couple of them it's not really that hard. So giving the buyer of the business that would acquire this asset but kind of responsibility of a podcast, give them the tools to be successful and I think it's definitely a net win. The worst thing I can see though is you have a podcast and you have an audience and people that really enjoy and want to connect with you through the podcast and the acquirer comes in and drops the ball, obviously, a big negative. So if people have podcasts and they're going to be selling their business or business with podcasts I would definitely make sure like the rest of the business like you said with the Dread Pirate Roberts thing it's like make sure that it's totally transferable and that the person's going to be successful. That intimate nature of the podcast I think can transfer from one person to another pretty easily. You know the new person is going to have some level of domain expertise and you'll love a different spin on the podcast and that's cool. Yeah, I think it's definitely a net win as long as the person is set up to be successful. Mark: Yeah and I would agree. And the other thing I would point to is that when talking about an exit strategy when looking at what you need to do to prepare a business for sale there's going to be this push and this pull on various factors of the business. And when you're looking at this, when you're looking at the business holistically it's always going to be better for you to build a strong, loyal, happy, faithful audience right? Craig: Yeah. Mark: That's way, way more valuable than anything else. And is there maybe a little bit of a demerit when it comes to having something like a podcast which may be tied to your voice. Yeah, okay there's … I think just being honest yeah I think there's going to be a little bit of concern about the transferability. But that can be addressed right? That can be addressed pretty easily. You can agree to do the podcast and co-host with the new owner for six months and have a very warm hand off that way. That would be a very natural way to do it. I think the benefits that a podcast adds in building an audience, let's think about this real quick here what is the value of an online business when we actually look at it and when we do all the tax returns and everything else on it we allocate most of the purchase price towards goodwill. The sort of nebulous who knows what it is that makes this business successful. Successful and having a podcast is really a big part of building that good will. So if you take the time and build a lot of good will through a podcast and that's a good source and driving avenue for customer acquisition within your business that's going to be a net plus in the grand scheme of the things. So I think people that are out there thinking about podcasting thinking well I don't want to start that because it's going to hurt the transferability of the business. I wouldn't necessarily say that. I wouldn't necessarily say don't do in fact I'll probably say the opposite especially if you have enough time. If you're looking at a year, two or three years before selling and you're able to build that audience I think it actually makes more sense because it's really hard to replicate that. Craig: Yeah the value you can get in those two years is so much more than the potential drawback of the new owner flubbing it and your audience being upset which is basically the worst thing that could happen right? Mark: You're totally biased in this but I'm going to ask you this question right now. If I could give you a business with 30,000 e-mail subscribers or a business with 15,000 podcast listeners what would you take? Craig: Yeah I mean the podcast listeners are going to engage with your message a lot more. You probably also would get all of them on an email list so you're already halfway there to having both. I mean you're literally … and we say it all the time, you're literally in someone's ear creating like some kind of like different neural connection with those people. I get your e-mail; I read your e-mails fine. I hear you on the podcast; I hear you talking about your kids and the Dread Pirate Roberts and all these kind of stuff that like has a different level of meaning. And it is that personal stuff that in a situation where you're going to be transferring it to a new owner is a little different. But for the time that you have the business or you're looking in acquiring a business that has a podcast it is a huge benefit. Because a lot of people are scared, right? You didn't start the podcast for some period of time probably because you're like … I don't know this is an onerous task I don't know if I'm up for it right? I mean maybe I did sure like I didn't start a podcast because I was like I'm not going to talk into a microphone and then put it out on the Internet for anyone who wants to hear it to hear because I sound like an idiot right? Like a lot of people don't like the sound of their voice and you just have to get over that stuff because the net is such a huge win. Mark: Yeah. Craig: Think about like you're at a conference now and like you know Mark I heard you on the podcast right? Mark: Right well it was that conference question that actually led us to do the podcast because we've been going to so many conferences and conferences are expensive. You have to fly out there for sponsoring and now that the sponsorship fees are ridiculously high and … but the benefit of being there in front of somebody and having those little jokes here and there or just playing… we'll play it a game. Well, we've done golf, we've done jenga, we've done darts … or something like darts it was actually sharp objects that we're throwing out our booth but that'd be dangerous they wouldn't let us do that. But that actual physical presence being there it really relaxed people so much more and allowed us to connect on more of a one on one basis. And that's why we started the podcast and sure enough, I think that happened. Given that choice between e-mail list and podcast, I would take the podcast audience as well. I think you can mobilize a podcast audience much faster. I think they're more engaged. I think they're more likely to quite literally listen to you but be more attentive to what you're saying. I think there's … that's just different [inaudible 00:40:07.3]. Craig: Yeah I would say like that one look at guys like you know Gary Vaynerchuk right or Pat Flynn or whoever that you look up to in the business and marketing world they all have podcasts right? So like that says something I think. The other thing is the volume of information that we are relaying in this episode is massive. Like … you know we transcribe episodes for customers a podcast and a typical you know 45 minute conversation is about 15 pages in a Google doc. Mark: Wow. Craig: So you're like how are you going to relay 15 pages of content to anybody ever? That's impossible, right? No one is ever going to read that blog post or email but they'll listen to that podcast every week. Mark: Yeah absolutely, in fact, I have our director of content marketing now Chris Moore who also listens to the podcast, hey Chris how are you doing? He's been going back through every one of our podcasts and pulling up quotes. And he was telling me just earlier this week about how much volume is there that we put together in what feels like a very short amount of time of doing this podcast. It is a ton of information. Craig: Something … a bit of a carrot I think for both the buy and sell side you know of your audience is you can bet your bottom that Google will be indexing audio very soon. Mark: That's a really nice tease. Craig: Oh you know the SEO impact of podcasting ya-da-da-da-da, you're going to create like show notes that are like 700 words or whatever for an hour long conversation. 100% guarantee that there will be an audio tab in Google whatever soon in the next couple of years. Mark: Yeah all right so let's go to this. We're almost up with our time I want to end up with what does somebody need at a bare minimum if they want to test a podcast for their business? How long … we don't have to get in the details of the equipment like we don't … I mean you want to give a couple of recommendations there and what are the basic things they should think about if they want to get and test it out for say two or three months and how long should they test it? Craig: Yeah so I think that the basics you need a microphone. I mentioned the two microphones before. If you really just want to test use the Apple ear buds they're actually quite good. Mark: They are actually. Yes, I'll second that actually, yeah. Craig: Get in a quiet place; don't have your kids running around or the train going by with the window open or something like that. Do some kind of environmental safety measures for the sound quality. You need something to record and edit the audio with. A tool that does both of those is called Audacity. It's open sourced and free in cross-platform so Windows or Mac. So you can record and edit with Audacity. Something to record with select a microphone or the Apple ear buds perfectly good and then you probably want something to store the files on so like a podcast hosting platform like a Castos or Libsyn, or SoundCloud and then you need to create what's called an RSS feed. And that is the thing that places like iTunes and Stitcher and Spotify read. And then share information about your podcast like as a whole like the title and description and image and all likely stuff and about each episode. That's kind of how podcasting works is you submit this RSS feed to these directories and the directories read the meta information about your show as well as information about each episode as it's published. So that's kind of a 20,000 foot view of podcasting. How many episodes? I think if you can't come up with 20 good guest interview or topics to cover or something like that then you have a couple of problems. But you probably shouldn't get into content generally but you really, really, really need to think about at least having a couple of episodes to launch with. Two, three, four something like that and but you really should have a general idea of what the first 20 episodes is going to look like. Mark: Yeah and I recommend actually recording probably about two months' worth just to start. If you're running a business as well I know like the recent first … my first go with Quiet Light podcast didn't really happen as I recorded three episodes and then I got busy and three weeks goes by really, really fast. And we do this here at Quiet Light we will get like a nice buffer of about two months but next you know we're staring down an empty set again of episodes. So get a nice buffer set up for that first trial and see what happens. It's a great medium and I'm going to do a plug for you just like you don't have to come across self-promotion. Honestly, your service makes this whole thing dead simple. Like I don't think about it at all, I don't think about what I'm doing. The only thing I thought about was what sort of graphic are we going to use for the podcast. Outside of that everything was set up, everything was done, the introduction was done. It makes it really, really simple. And so if you are looking to go this direction don't add a bunch more to your plate. Go out talk to PodcastMotor I recommend your guys service highly enough. Craig: Cool. Thanks so much that's great to hear. Mark: Hey thanks for coming on. I really appreciate it. If you guys have questions feel free to reach out to Craig@podcastmotor. We'll put contact information in the show notes and yeah if you have any other questions or suggestions for podcast episodes send me an email mark@quietlightbrokerage.com. Thanks, Craig. Craig: Thanks, Mark. Links and Resources: Podcast Motor Castos Contact Podcast Motor

In this episode, Craig speaks with Andrew More, Owner and Managing Director of More CA, a chartered accountancy firm.  Andrew has set out to add value to his services by not just helping his clients with compliance but also offering them real world advice, assistance, and guidance.    When asked about the kinds of problems Andrew helps his clients with, he explains that his practice puts an emphasis on the ethos of collaboration.  This involves brainstorming with his clients to solve issues and problems they are faced with.  They work with technology to facilitate processes and ensure accuracy in the figures, along with other specialists to help improve their clients’ businesses.   Unlike the run-of-the-mill accounting firms most business people see once or twice a year, Andrew is more hands on.  He engages with his clients on a more regular basis and encourages them to ask questions no matter how simple they may seem.   Andrew has had to differentiate More CA from the rest of the traditional accounting firms by adding more value to his clients.  One way More CA has done that was by educating the practice’s clients on what they must expect from their accountants.  As he starts to work with his clients, he asks four basic questions such as What is your structure? What are your issues? How do we contact you? What are your goals?”   More CA’s purpose in asking the clients what their goals are is to determine whether their personal goals and business goals are in alignment.  Once they understand what their client’s goals are, they can advise them on the manner of which will be relevant to helping them achieve their goals.   When asked about what he enjoys about being in business, Andrew mentioned that he enjoyed working with his clients.  In his previous job, he knew he could offer them more than what the same old accountancy model offered.   Andrew feels that he has succeeded in what he has achieved.  However, he says his goals are constantly changing.  These goals push you to be better and not content with who you are.  He reviews his goals about once a year.   His assistant, Claire, holds him accountable for his goals.   Sometimes, his friends and family do the same.  Most of the time, he engages in introspection and what he calls “self-review.”  Bouncing ideas around with a trusted friend or colleague. From these discussions, he is able to get clarity and allows him to identify what to prioritize and what not to prioritize.  It comes back to the Paretos Principle, also known by other monikers such as the Law of the Vital Few, the 80-20 Rule, and the Principle of Factor Sparsity.  Basically, it states that approximately 80% of the effect comes from 20% of the causes.   The one thing Andrew has been able to uphold in his professional demeanour and personality has been developing his empathy.  It’s about putting yourself in someone else’s shoes and trying to understand where they are coming from in terms of their matters, issues, accidents, and failures.  This hit home for Andrew because it made him realize that nobody comes into work to do a bad job.  In the same manner, none of the clients are out there to harm you as well.  You cannot be judgmental.  Things need to be taken from their intentions that were made.   Turning his clients into aspirational go getters takes a lot of work as well.  The clients need to understand what their preferences, their approach to risk, whether conservative or moderate, and what they want to achieve.   Andrew’s advice for small business owners in New Zealand is that if your accountant hasn’t asked you what they’re trying to achieve or what your goals are, then you’re not getting your money’s worth and you probably have to look around.  He advises small business owners to work closely with their accountants and allow them to help the business owners achieve their goals.   When asked what the difference was between bookkeepers and accountants, Andrew says it really comes down to the price.  Accountants are now sharing a lot of their business with bookkeepers.  Chartered accountants, however, have more to offer in terms of knowledge, educational background, and experience.  Offering value added services to the clients sets More CA apart from the rest.  When the client needs advice, wants to do anything important, wants to grow, has plans to grow and succeed the business, and the like, he or she would need a chartered accountant.   Mistakes that are regularly made by business owners include budgeting for tax.  Many people don’t do that.  Some businesses have gone under because of their failure to budget for taxes.  Second, business owners need to have goals or connect to something.  These goals need to be written and shared.  This starts that collaborative movement in your business and in life.  It also allows you to achieve or realize something that was totally unreachable.   One way to do this is to collaborate.  Andrew considers that as the key.  With the help of specialists, business owners will be able to focus on what matters to them .     THE PROJECT GUYS PODCAST ANDREW MORE INTERVIEW   WHAT WE NEED TO BE ASKING OUR ACCOUNTANTS   Craig Oliver: Welcome everybody!  Craig here from the Project Guys once again. Today, I’m talking to Andrew More, who’s the owner and managing director of More CA. More CA is an accountancy firm. Andrew set out the business and the frustration with the traditional accountancy firm model. He really wanted to be able to partner with his clients and offer a bit of value for their money. So, rather than just doing compliance for his clients, he wanted to be able to offer real world advices, assistance and guidance their financial health to help achieve their goals. So, I’m really excited to have Andrew here as a philosophy on what we should be asking for our accountants and what have them move forward with us with things. So, welcome, Andrew! Andrew More: Thanks, Craig. Thanks for having me along. Craig: So, let’s start off. Tell us a little bit of your background, how you got to where you are now… obviously, you’ve got a funny accent, how did that all come from? (laughter) I mean, why did you decide to go into business? Elaborate on that a little bit more. Andrew: So, I’m not from around here. I’m from Edinburgh, Scotland but I grew up in the family business and my best friend, they were in a family business as well. So, yes..I was influenced by that in an early stage. My education, I attended towards  math and physics and ultimately accountancy.  I tended to have a natural flair for those sorts of things and hey, I love autonomy. I love doing this my own way. So, I think a natural progression to business was where  I was gonna go and when we’re expecting our first child, I decided it was time to risk everything and go out  on my own.  Maybe not best for the partner but it gave me enough time with the family and it let me do things the way I wanted to. So, it was a pretty good move. Craig: Cool. So, tell us more about your business. What is it you do? What problems are you solving for your clients? Andrew: Okay, so my firm, More CA,  is substantially a chartered accountancy practice and a small one at that but we have an emphasis on an ethos of collaboration. Now, by collaboration, I simply mean people getting their heads together and solving the issues and problems which are facing the business people. So, we do this and we collaborate with technology to make things easier, make things more accurate, re-collaborate with specialists such as accountants, lawyers, business advisors and all of these sorts of things and we involve ourselves, as specialists in our own wee way and also obviously the business owners because they do a lot of the work and they make their business the best. We do all the basic compliances.  You’ve mentioned earlier, the kind of financial reporting, the tax returns but our main emphasis, as I said is, collaboration.  So, the problems that we tend to find are quite varied. So for instance, yesterday, I was dealing with a restaurateur, guy owns a quite successful wee restaurant and what he’s come to know is that he’s made such a success of himself. He doesn’t have any time. Craig: Roger. Andrew: So, he’s asked us to take all his admin work off him. So, we freed up a lot of his time to progress other projects by helping him out by putting out flexi-time payroll.  He’s doing all this rostering and we’re helping him do that. We’re putting in a lot of add-on apps for zero in order to take care of the necessary paperwork and then we’re doing the book keeping and we packaged it all up into a nice monthly bill that he’s happy with. So, he’s now focusing on what he wants to do. Other areas, other problems, we routinely get around growth.  We help people kind of, work out their plans towards growth, set targets, those sorts of things and work towards them. Some people have succession issues and we try to help them out. Succession is always best dealt with early on. Craig: Yeah. Andrew:  You set out what the goals are and work towards that plan. Craig: So, you’re really getting involved with these businesses. So like, collaboration, partnership…you’re not just an accountant you might see once or twice a year.  It takes time. It’s sort of, understanding your business and working with them to help them achieve what they’re trying to achieve and their little personal goals.  Isn’t it? Like you said. Andrew: That’s correct. Craig: It’s a real hand on type philosophy. Andrew: It’s very much hands on. It’s very much based around engaging with our clients regularly, giving them the confidence to be able to ask those question which they might feel that are silly. So, we’re making them comfortable within themselves and yeah, we appeal to people who have that sort of idea. Craig: Cool. So obviously, that a different way of thinking about accountancy services, no doubt when you were started off, you  came out of wide-eyed and bushy-tailed and gung-ho about it all. Tell us a bit about of some of the challenges and learnings you’ve had on from the early years right through now, the different challenges, different things that you have learned. Andrew: Okay, so I think that the major challenge or the major hurdle which I had to overcome as being an outsider in provincial New Zealand and this might sound a bit strange but professional service operators such as  accountants, lawyers tend to be passed on down the family chain like heirlooms. Craig: Yeah. Andrew: So, really just getting my foothold in this province and actually appealing to people that I’ve actually got the skills and services that they require has been a challenge. Nowadays, it’s getting people to understand that as a charted accountant, I offer more than the traditional accountants you store from. Craig: Yes. Andrew: So when I say traditional accountants, I mean, maybe the big, big firms when they’re dealing with small business have tended to just give their clients a set of accounts, a tax return, a letter and a bill once a year. Craig: Yup, yup and we’ve been guilty of that. Andrew: Yeah and that’s not very enjoyable for anyone and there’s very little added value and so we’re trying to step away from that and teach our clients that, that’s not all we do.  That’s very much the first stepping stone of the first foundation stone in regards to actually being involved in helping them get ahead, achieve goals. Craig: Yeah. Andrew: We’ve never had that conversation because charted accountants are never offered. They’ve dictated terms and nobody came to step ahead and show that we would have a lot to offer. Craig: So, I dare say some of the challenges would have been around perhaps,  educating the market place, educating the clients to almost expect  more  and teaching them “This is what you can expect and these are the sort of things you should be asking for or demanding” type of thing, rather than going to an accountant or your lawyer towards a scary time, going down to the dentist at a scary time. It’s actually someone who can help you progress your business Andrew:   Yeah, so we’ll probably ask her routinely and we have our contact chief that we fill in with our clients and it goes through a whole various kind of,  “What’s your structure?”, “What’s your issues?”, “How do we contact you?” All of these things. Craig: Cool. Andrew:  And the major point of it is our goals section. We ask our clients what they’re goals are. If we don’t know their goals, we can’t advise them appropriately. So, if we understand our goals or if they don’t have goals, we’ll help find their goals. Craig: Yup. Andrew:   They might not be goals based on business, they might be personal. Craig: Yup. I’ve always had to look out for that. You got your business and your personal, yeah. Andrew:   Yeah, at some point they’ve gotta converge. You can’t have personal goals which are tangential from your business goals because then you’re gonna be at a constant state of hating yourself for being in business. Craig: So, often the business funds the personals Andrew:   Correct. Craig: Yeah. Andrew:   So, everyone’s got goals.  It’s just the case of documenting them and if we can understand their goals then we can advise them on the manner of which will be relevant towards to actually achieving these goals. Craig: Yeah, cool.  Awesome. So, what do you actually enjoy about being in business? What is it like to expand your wills? What do you enjoy about your business or your industry? What do you base your success at? Andrew:   Okay, so, what do I enjoy about my business? Craig: Yeah. Andrew:   I like doing business my own way. (laughter) Andrew:   One of the main things with getting at and going out to business by myself is that I wasn’t enjoying what I was doing for our clients and the firm that I was working for.  We were just giving that same old accountancy model of no added value and I knew we could do so much more. So that’s why I went to business by myself and that’s why I like to plow my own lawn thoroughly as they have warned me against and I’m not trying to be a disruptor. I think I’m naturally disruptive and the fact that I am offering a bit more .Key to my success, I could say that my success is moderate so far. Craig: C’mon! Andrew:   And I guess if you, if I still look at where I am now compared to when I’ve first started out, I’d say yes, I’ve succeeded in what I have achieved.  But the thing about goals are, we are constantly changing them. Craig:  Yup. Andrew:   So, you look back in it now and you look at yourself now and you probably think, “Oh, I’m only a moderate success because I’ve reassessed my goals.” And I think that’s probably one of the keys, you’ve gotta have goals. If you don’t have goals, you’re probably just gonna plod along, doing things that you may just be content with who you are. Nothing wrong with that. Craig: No. Andrew:   But I’m fairly aspirational. So, I set goals and I review them. Craig: So, how far would you review your goals?   Andrew:   I would review them at least once a year and well, I’d reassess myself on it once a year. I think it really comes down to what your goals are and how quickly you need to respond to maybe adverse events. That’s how quickly and how often you review them.  If you got projects and you’ve got a short time scale. You’ve obviously need to review your actual milestones regularly but my goals have been pretty much annually based on two-year, three-year, or  five-year goals. I’ve got milestones placed along the way to six months annually. Craig: Do you review them yourself or do you bring advisor parties to help you play devil’s advocate or a third party influence or external…do you know what I’m saying? Like, with your clients, do you bring in your professional… Andrew:   It’s always nice to be held accountable. (laughter) Sometime though, I don’t personally do that. I have done with my assistant, Claire, she knows what my goals are and certainly used some people to bounced ideas off. So, I do use that devil’s advocacy and that could be friends, family and those sorts of things. Craig: Yup. Yup. Andrew:   But a lot of the time, I’ve done self-review. I’m searching for doing this for others like I can do it for myself. I write loads of business plans. Craig: Okay. Andrew:   I write loads of them with these great ideas I conjure up over Christmas time. (laughter) Craig: Over Hanukkah Andrew:   And I review them on the second day and I go “Oh, that’s rubbish.” Craig: [incomprehensible] One day, there’s going to be a great idea in there and you could be the next great Mark Zuckerberg. (laughter) Andrew:   Yeah, you understand it right? You need tough collaborators and for small business people, it’s pretty hard to find collaborators. Craig: Yes. Andrew:   So even if it’s your partner, your colleagues, your friends, share your ideas. And hey, if one of them is happy to be a devil’s advocate and maybe just to help you ask those questions that justify your own ideas, hypotheses, your philosophies, just have them justify it. Craig: And sometimes, it’s just like and all in fairness as well, you have so many ideas in your head, so many businesses plans the clarity as to which you should follow and which ones you should bin. Andrew:   Yeah, just like your goals. Craig: Yeah. Yeah.  And I just went through the process myself, last week, I had lots of little projects on the go, not quite sure if  they were gonna amount to anything. So, I had a meeting with someone I trust on Friday,  bounce my ideas around. This was a big mess of brains from this section down, got massive clarity out of it, know which ones to prioritize and which ones are not.  Yeah. Andrew:   It comes back to that whole paretos principle of that 80-20. Craig: Yeah. Andrew:   So, what are you trying to achieve? Figure out your goals? If this project doesn’t actually fit in with your goals, what you’re actually trying to achieve? There’s probably no point of taking it on. Craig: No. Andrew:   If you’re wanting to have a lifestyle balance and you take on a project which is gonna consume a hundred hours a week and you’re not gonna do it. Craig: No. Andrew:   You’re not gonna achieve it. So, you need someone to go, “Hey, Craig. That’s a massive project, you’re not gonna do this as well as you actually want to.” Craig: So, work out your genius. Yeah. Yeah. Awesome. So later you might not think yourself as a leader but as a leader in at sort of industry or community, what have you learned personally and professionally, perhaps of yourself in the last few years, being in business for yourself rather than working in the cooperate? Andrew:   Okay, well.  I guess even working in the corporate world or doing any sort of thing, you know in a business leader, you gotta  have certain things. You gotta have a sort of, systematic process driven. You gotta have some sort of discipline, those sort of things that are pretty much standard. Probably the main thing, I’ve learned, which I’ve tried to uphold in my professional demeanor and personality is empathy. Craig: Yes. Andrew:   And really by that I mean, putting yourself in that predicament of the other person and trying to look at matters and issues, accidents and failures from their perspective.  This kind of hit home to me was dealing with the staff in my previous and realizing that nobody comes into work to do a  bad job. Craig: Yup. Andrew:   Likewise, none of your clients are out to harm you, none Craig: None. (laughter) Andrew:   Would you say that your clients are the few you deal with that set out] to harm you? Craig: Yes. Andrew:   And so, when things do go awry and things do fail and accidents happen, just step into their shoes and understand what their intentions were and more often than not, you’ll find that they’re well-intended and they’re good people. It just wasn’t the right call.  So, I hold hese beliefs and I hold myself to them in a professional manner. Personally, unfortunately, as I take to the football field, my fight club fever comes around and I become a horrible, mouthy center forward. But I… (laughter) Craig:  There’s nothing wrong with that. That’s where you take your aggression out. So long as you don’t do it with a client. Andrew:   Yeah, so empathy would be the main thing there. Craig: Yeah, now that’s a good thing to have there, empathy. Like you said, it’s  often…people having a bad day but it’s been a build-up of all sorts of things. It’s like the straw that breaks the camel’s back in the morning.  It’s totally irrelevant with what you’re doing with them.  But you just, felt it rough for the day. Andrew:   Yeah. So, when have people have issues as well. Craig: Yeah. Andrew:   A lot of people have far greater issues  or hang ups than you will ever have. Craig: Yes. Andrew:   So, you’ve gotta  just take time. Don’t be judgmental. Craig: Yeah. Cool. Andrew:   Take everything from their intentions that was made. Craig: Cool. Cool.  So, the majority of the  listeners, listening to this will be small to medium business owners in New Zealand and Australia. In your opinion, what sort of things us, as business owners been asking in and or demand you from our accountant? Andrew:   Well, I’m guessing that all accountants will be offering the same thing. So… Craig: Yes, let’s assume that. Andrew:   …pretty much the traditional model that I was talking about.  Craig: But that’s the bare minimum though, there’s the expense and the expectation. Andrew:   That would be the bare minimum but really , it comes down to what you’re trying to achieve. So, if you’re happy and content with what you’re doing and that’s probably all you’ll ever need. And so, maybe you’ll differentiate between providers and price. If you’re looking for something or if you’re aspirational or goal-driven or you have ideas of who you want to be then what you’re really wanting is somebody to be interested ,to show interest, to maybe document with what your interests are, to know what your goals are and ask these questions. If they haven’t asked you that, then how can they possibly try and give you professional advice which is gonna ba appropriate for you if you don’t know what you want to achieve. So, I’d say if for a small business owner in New Zealand , if your accountant hasn’t asked you what you’re trying to achieve or what your goals are then you’re probably lacking and you probably need to look around. Craig: Good. Good. That’s good. I haven’t thought of it that way. I thought it was the other way around with the push-demand stuff but like you say, often you don’t know what you don’t know.  At least, they’re asking you their questions and you’re willing to share them as well and then you know you’re on the right track, don’t ya? Yeah. Andrew: Well, the thing with accountants is that if one character came and had this great amount of knowledge and experience and education. But we’ve tended to use our dispense the advice purely for the bigger corporates, the really big clients who pay huge fees. Craig: Yes. Andrew:   And it’s never actually filtered down to small businesses. So, the small business person comes in and they dictated what they’re getting. Craig: Yes. Andrew:   The thing that I can’t say is that tax returns, they don’t really get the opportunity to sit down and say, “Hey, Mr. Jack the accountant. You got all this knowledge. Can you get me the benefit of it?” and when the client is sitting right across the table from this old school chartered accountants, dictating terms. They don’t feel comfortable enough to ask those questions. They don’t feel comfortable enough to ask what the previsions is, “What’s provisional tax?”,  “Why are you sending me these bills?” Craig: It’s an intimidation factor, isn’t it? Andrew:   It’s an intimidation factor. So, if they could have broken that down over the years and actually given some real value to their clients, we wouldn’t be having this issue that we’re currently having. Craig: Yeah. Cool. Awesome. So, how often should we be reviewing our accountant’s offerings? Let’s face it, men today, we just walk around, new financial year, is it too late to ask my accountant these question or do I have to wait next year? What should I be doing? Does it matter?  Andrew: It really doesn’t matter. I would say that with anything, you should review the value in it.  The problem being that a lot the cases we take on or a lot of the clients we take on do have goals or issues. They’re not issues and goals that can be fixed in a silver bullet.  There are some things that might take a year or two to gain the understanding, embed the knowledge, empower the individual to make decisions, understand their goals and to progress.  Let’s say if you’re reviewing once every one or two years then that would be fine.  However, it comes back to the fact that, “Has your accountant ever asked you these questions?” , “What are your goals?”, “What are you trying to  achieve?”, “How can we help you?” Craig: “Why are they in that business?” Andrew: If they haven’t asked you that then they aren’t putting the right amount of  effort in. They’re not interested and why would you have a business adviser that wasn’t specifically interested in  what you’re trying to achieve? Crag: I guess also, it’s very well that they could ask where in your goals you’re at because it’s sort of a new way of thinking. But this is actually following through with taking interest in those goals. It’s easier to say, “Oh, what are your goals in your business?” and then they go “ Oh! I’ve never been asked by that. I don’t really know what I wanna share with you today, Mr. Accountant.” But they need to follow through that. They need to say, “Oh, well. Tell me more about that. How can I help you achieve those?” or “What do you need from me?”   Andrew: You ask what their goals are, you ask them how they could be most of help so you can follow up and ask people right there who are stuck in that mindset of traditional accounting.   Crag: Yup. Andrew: They still come to us, on price or efficiency or convenience and we  get from that basic compliance but are happy with that  and we wouldn’t change that if that’s what… we’d want to make them some aspirational goal-getter when they don’t want to be so understanding that, understanding what their preferences are, understanding their approach to risk, whether they are really private  or whether they are gambling-oriented, whether they want to take risks or whether they really came to shine retiring. If you know all this, then you can  better meet  their demands, meet their requests and fulfill or satisfy the clients Crag: Yeah. Cool. Lovin’ that, lovin’ that.  So, maybe we can identify say, maybe  our current accountant is not doing as much as they could be possibly doing but like changing banks, changing lawyers, changing dentists, it’s a pain in the bum. How to change your accountant? I don’t know. That’s perception would be, wouldn’t it? It’s almost as if breaking up with a boyfriend or a girlfriend, ain’t that though? Andrew: Yeah, man. Crag: It’s a big move. Andrew: Unfortunately, text messaging doesn’t work. (laughter) Crag: No. No Andrew: Or not calling her back Crag: Facebook messenger Andrew: And you still get the bill for their blah Crag: Yeah. Yeah. Andrew: So, it’s always been an issue that we’ve come against as well. We had previously told our clients, “Hey, just give your accountant a call and tell them that you’re moving on” and that courtesy that was shown was never, very rarely, reciprocated by the accountants. Crag: Yes. Andrew: Our position nowadays is to leave it to us and provisions within our ethical guide which require new engagements to ratified or disputed and for information to pass within seven days. Crag: Okay. Andrew: Most accountants will adhere to that and that’s all that’s required. We do find people, especially in provincial New Zealand have deep seated relationships with their accountant and has  been passed on to them. They’ve had a long standing agreement and they may find that changing and having that conversation’s really kind of awkward, really uncomfortable. Crag: Yes. Andrew: So, if they don’t want to do it then that’s where we step in, doing it in a professional manner. If they do still want to do it then they’re perfectly allowed to do so. But they are under not required to justify their decision and it really comes down to “But the accountant was such a good friend.” Then friendships are reciprocal. So, you’re paying them a fee to do a certain service for you and you’ve asked for extra help and they’ve taken their fee on their in their arm, giving you that extra help. What kind of friendship’s that? Crag: Yes. Andrew: It’s not your issue, it’s the accountant’s issue and they probably deserved to lose you. Crag: Yes. Andrew: We see the same way with our services. We don’t tie people up because we want them to be comfortable enough to say, “Andrew, you’re not doing a good enough job. Stand up and give us our service or we’re gonna cut of our monthly installment of our fee.”  Crag: Yes. Andrew: And that will give me moving. Unfortunately, we don’t have that. Craig: And the consumerist of the client saying, “Oh, I don’t see… I’m struggling to understand the value of what I’m receiving from you.”  And then as the supplier, they  need to justify that or lift the game or or whatever Andrew: Absolutely, just life their game. As we talked about earlier, transitioning to an accountant, dictating terms…the power is now moving to the consumer. Crag: Yeah. Andrew: The subscription-based packaging, the ability to shift between different packaging, different accountants. That’s how it should be. Crag: Yeah. Andrew: That should be the flexibility that a small-business owner should demand. So, we are offering it, there’s other people in the market that are offering it and moving between accountants should not be difficult and it doesn’t need to be. Crag: Yes. Andrew: We can do that all for you. Crag: Awesome. So, on the more personal note, now that you’re a big advocate of good work and life balance which is why I guess is one of the reasons why you went into business for yourself. Andrew: Uh-humm. Crag: Since you’ve been in the business, you’ve become a father to two. Andrew: Yes. Crag: You’re also a husband and now a business man, obviously. Andrew: Yeah. Crag: So, how do you manage? How’s your work-life balance going? What’s the tip? What’s the golden nugget about that? Andrew: Well, I had so many diminished. (laughter) Having no business in the first year was great Crag: Yeah. Yeah. Yeah. Andrew: I couldn’t pay the bills then.       Craig: But great for the golf swing. Andrew: Got two holes in one. Craig: There you go.! (laughter) Andrew: Yeah. Sometimes you gotta fill up some holes in. It is becoming more difficult, my business is growing. I’m very happy with it. Craig: Yep. Andrew: What’s demanded is our systematic and process-driven approach and if you invest upfront in these sorts of things then you can actually still achieve it. Technology, we’ve put out on stuff like receipt bank. We’ve got zero-running. We’re doing all these sorts of stuff. We’ve got different portals in our website where our clients can engage with us routinely. They can set up their own meetings and they do everything. We use Skype so our clients don’t have to suffer traffic or parking things. We’re able to get across the country. So, we are working on work-life balance for both us and our clients. Although our own work-life balance may have diminished since the early days, I still play sports and I still drop my kids of at daycare, I pack them up most days. I’m normally home to make dinner. So, I’ve still achieved it. It’s really just about having a plan, understanding what you’re requirements are ,understanding what your resources are required and working towards your goal.  You can achieve it. Craig: And I guess, it comes back to reminding yourself as to why you did it in the first place, isn’t it? Andrew: That’s true. Craig: I’ve seen too many people start off with having this idea of a good work-life balance but then the work is 60-70 hours a week, forget why you’ve ever done it. Then once again, work in a job. Back to the first job. Andrew: Correct. Craig: Obviously, you’ve embraced technology. How has technology changed the industry since you walked out of the University so many years ago. Andrew: I walked out of University at ’99. Craig: Oh, there you go. Andrew: So, it’s been a while… Craig: 18 years ago. Andrew: I was looking at this recently, it took me back to my first job. I was working as an auditor at Edinburgh, Scotland and in 2001 and 2002, I was senior auditor on a job in Edinburgh, it was one of our bigger clients. They were manufacturing in home sale, you know one of those paper products, lever arch files, different kinds. Craig: Yup. Yup. Andrew: It’s a huge turn over though, but they’re full accounting system was purely manual and I mean hand written. Like, volumes upon volumes, libraries of books, day records and ledgers, trial balances, the works. So, they employed our financial director who’s a chartered accountant on a ridiculous salary and he was doing what we regarded these days as, menial tasks…  Craig: Right. Andrew: And taking days over them because that was what was required. Craig: Yes. Andrew: So, what you were spending days over can now be done automatically through inventions such as zero… Craig: Yes. Andrew: Fantastic new invention and to produce a trail balance report is a click of a button. To balance, to reconcile your bank is probably 20 minutes work in a week. Craig: Yep. Andrew: So, we’ve moved from days of work done by a skilled individual to minutes of work done by a layman or somebody in business who has probably never done accountancy papers. Craig: And has got no interest in it whatsoever. Andrew: So, we’ve seen a massive shift in technological movement of huge disruption and that has men that are  time-involved has reduced massively and the accuracy of the work that has been prepared or the reported that have been prepared are far more accurate than what was done previously. So that has given, I think this has probably been the basis whereby governments kind of deregulated those. Craig: Right. Andrew: Allowing people to do it a lot more  themselves, allowing more bookkeepers in the market at the expense of chartered accountants. So, that’s a real problem for our industry and as chartered accountants but we’re our own worst enemies. We never gave out enough information away, we never engaged enough with small business when they needed it. The traditional accountants just profit those for years. Craig: So, obviously, technology we know has taken over the world, so to speak. It’s not going away. So what do you think the industry is going the next five to ten years? Andrew: I personally think it’s probably a bleak future. It will probably take a backwards step for a point, for a certain time. Craig: Yeah. Andrew: But in the short term, it would be very beneficial for the consumer because there’s currently  a price war. When you look at the services of a traditional accountant gave compared to what bookkeepers today giving, they are substitutable. Craig: Yes. Andrew: So, for their easily substitutable services, because financial statements by one is roughly the same as financial statements of another. You’re just pressing button to create them and it comes down to price. So, people are going towards the cheaper one and the bookkeepers are charging a third or a fifth of the price of a chartered accountant. Craig: Yes. Andrew: And they’re just small business people. After all, you have to be very savy when it comes to cost. So that’s what’s happening in the big firms, sharing a lot of business with the bookkeepers. Craig: Right. Andrew: The problem with that is, the chartered accountants do have enormous educational backgrounds, huge experience. They have wealth of knowledge which bookkeepers just do not have. Craig: No. Andrew: Bookkeepers are very good bookkeepers which I think is a very good business advisers. The problem when it comes to  small businesses is that they’ve never given advice and are probably blah with small business. So, now they’re losing out because they’re substitutable products and book keepers are getting in. So, come to tipping point where people are realizing, “Hey, I could do a lot more for my clients.” like we are. Craig: Yes. Andrew: And we’re telling people, “Hey, we’ll give you this advice and we’ll patch it up with the same sort of price as a bookkeeper.” Craig: Yeah, Andrew: “And we’ll give it routinely for you.” We’ll engage or we’re going to avenge the end up by the dumbing down of our profession and I think, more likely, we’ll get the dumbing down of the profession first of all be fore anyone can take a stand to exchange things. Craig: Yes. Andrew: It tends to be a compromise of convenience, price and quality. Probably, the most evident one of recent time is journalism. Craig: Right. Andrew: When was the last time you bought a newspaper? For me, probably a couple of years, maybe more and that’s because I can log into my iPad and I can read the news in the morning and get a gist of what’s going on in the world and never have to go to news and I’m quite happy with what it is.? The photographs are awful, they’re better from an iPhone. There’s no artistic merit. The grammatical and spelling errors are deplorable. These people struggled to get through school and they’ve chosen a profession where they’re writing English. So, we’re seeing them dumbing down as people go for convenience, quality and price.  Craig: Yup. Andrew: Over here, we got technology that’s running these reports and could be creating what the accountants used to do and they are accurate and they are, 90% is good, maybe? Maybe just as good in some cases then are easily substitutable. So, it’s easy to see why the consumers are going down that way. Craig: I guess it comes back down to educating the market place. There’s a bookkeeper who can do your work, your account in just a push of a button. But now we’re gonna educate, you actually need more than that and here are some service providers who offered the value and this is sort of something the account has shifted from being a compliance to adding value to your business. As a key partner to your business, isn’t it? Andrew: Okay. Craig: Like you said, transition and re-educating to market place. Andrew: Bookkeepers are great bookkeepers. If you’re wanting advice, you’re wanting to do anything important, you’re wanting to grow. You want to have plans on how you want to grow and succeed your business and how you sell it and how you value it whether the business you’re buying is actually making sense. You’re going to need a chartered accountant. Craig: Yes. Andrew: If you can get that information and you can get that sort of engagement, and that interest from someone then you should take every time because otherwise you’ll be with a bookkeeper and hey, if you’re content just kind of pottering along and doing the things that you want to do, you’ve got a lifestyle that you’re very happy with then a bookkeeper is the way to go. Craig: Yup.   [33:40] Andrew:  . If you want something more important or you want someone to advise you and collaborate with you and you really need someone who is going to give you that. But not off track the Craig: There’s gonna be no Andrew: There’s gonna be a few of those. Try not to get some bad ones. We see ourselves as more of collaborative. Craig: I guess also, in a way, it’s good that a small business like yourselves and there are other people with the same size as you that can change in a whim. But the corporates can’t have that flexibility. They can’t change overnight, they can’t adapt overnight, can they? Andrew: We’ve invested the last 6-7 months getting our review of our business up and running. Getting it done, understanding what we’re trying to achieve and reconfiguring our mindset around, “What does our client base want?” and we’ve invested our time and quite significant resource in getting our website up. So, we engaged a portal where people can ask questions, drop information, set up appointments. Engage over us with media and over Skype and all of these sorts of things. So, it’s not so much of a web…but I do agree that bigger firms have, if they wanted to undertake this, they would have a huge made up of systems and process to set up, maybe some staff to lose, maybe staff to be brought on, huge up scaling coming a lot longer. Craig: Yeah, you got the flexibility to make change and we can see what you’ve just been through yourself in the last 6-7 months. It’s that sort of thing that could potentially help your clients to do the same thing. Nothing happens overnight but you can help walk through that procedure, that exercise because you’ve done it yourself. Andrew: Yeah, absolutely. Craig: And if I had a big pocket full of money there to implement these sort of things,  you’d realize that it takes time to implement things, it takes time to redesign our website because that costs money. It doesn’t happen overnight. Andrew: We’re very happy sharing our thoughts and these things because really, that’s what we do. We give advice and when people are saying , “What portal should we use?” We’ll say, “Well have a look at   blah. It’s been great for us. ” Craig: “Better stay away from this one because this was a nightmare for us.” Andrew: Yeah. You’re going to have to pass on this knowledge because that was what we really suppose, we are collaborators. Similarly too, I started my business myself, I started it worth nothing, like 3 climbs(?). I’ve had to build my own business myself. So, if you’re starting a business, why would you go to someone who is fourth generation inheriting a chartered accountancy firm, who’s never started a business?  Craig: Never been but yeah Andrew: How can they advise you? {36:00} Craig: How could they know the pain of not being able to or pay the groceries that week?   Andrew: How could they not know what the hurdles are? Craig: Yes. Andrew: They might know from a theoretical standpoint but are never gonna know from a practical standpoint because they’ve never done it. Craig: No. Exactly. Exactly. So, from your experience, what are some of the mistakes that you see business owners are making? And what advice would you give both established and start up small businesses? Andrew: I guess when we look at the mistakes which are regularly made which was really made to put into effort to emphasize when taking on clients. First one is, budgeting for tax. You’d be surprise how many people don’t. We had businesses go under simply because they don’t budget for tax. But it’s very easy to actually get your mindset the right way that you could actually put money aside and never have that problem.  The other one is you’ve gotta write down goals or connect to something.  Write it down, it’s far more powerful than just keeping it in your head.     Craig: Do you think that you could share those goals? Andrew: Absolutely. Sharing your goals, sharing your knowledge, sharing your dreams. Craig: So, writing them down and sharing them. Andrew: It’s very important because as I said earlier, it starts that collaborative movement. You feel that you are being held to account by even if you tell your partner. She’ll go, “Oh, how are your goals going?” Craig: Yes. Andrew: “How are you actually achieve these?” “When are  you going to achieve this?” Or your friends, share them.  We see it with startup businesses and startup land with who is next door. Craig: Yup. Andrew: And they had a lot of people putting up different ideas and sharing all their knowledge and by doing so, they’re actually moved their businesses forward to their business ideas. If you keep your dreams to yourself then you’ll probably never realize it. If you share them then you might find that  there’s a movement. You might find somebody and they go, “Hey, that was a great idea. Let’s push this forward. I can help you here. I can get someone else to fill the void here and then we’ll move forward. ” Andrew: So, very true there. Craig: What’s a good advice would give them about these sorts of things? Andrew: I would say, write them down. Have a plan. Be mindful that your plan might change. Be mindful that if you set a goal now, in three years’ time you might have achieved it or you might have realized that it was totally unreachable. So that would change your path too. Craig: ..to a moving target sometimes. Yeah. Andrew: And let’s say, “Yeah, we’re very essential to this and we emphasize this.” Collaboration is key. Craig: Cool. Andrew: Use specialists. We do. There’s no point in trying to reinvent the wheel and trying to create your own resource where are resources out there which are free.  Even look at the tools of business on the IRD website. Very useful, it’s like, given in layman’s terms and answers all of the question that you have about your accountant. IRD gives you free GST classics. So, sign up for them. Craig: Yeah. Andrew: Otherwise, you’ll pay for your accountant, $600-700 to teach you the same thing that you’ll get for free. Don’t reinvent the wheel. Use the people who are meant to give you these stuff. Craig: Awesome. Awesome. Hey, that’s been awesome, Andrew. Thanks very much for your time. I got some really cool tips from that and especially around the need to collaborate either friends, family, other business advisers, other business people, networking…just find some people. That’s great stuff. Seek advice. Expect more from our accountants. Ask what value are they providing you apart from just compliance. Big one, obviously is set your goals. Write them down and show them to some key people that you can keep in touch. Like what Andrew said, “ You share your goals with them and they’ll share your goals with you”  and you can review them for each other with a beer or something and keep in touch with your accountant. So, if someone wants to talk about the products and services that you provide, how do we get a hold of you, where could we find you? Andrew: So, we’re at www.moreca.co.nz  so that will give you direction as to how to engage with us. Craig: So, that’s more with one o or with two? Andrew: One. m-o-r-e-c-a.com That’s our platform. That’s our new website. There’s a lot of free resource on there. Craig: Awesome. Andrew: It’s pretty basic. It’s meant to start a conversation or to help you understand where you’re at. If you need more specific or particular advice…contact us through the portals. There’s plenty of them there. We offer a free consultation. Go by skype meeting if you’re outside the province or you can pop into the office but you can book that online as well. Craig: Awesome. Andrew: So, really, really became a helpful tool there to start the process and we’ll try to expand our blog in time. If you have any particular questions that are coming up, send them in. We might add them to the blog and add some feedback. Craig: Throw in an email if you need help. Andrew: Absolutely. Craig: Awesome. Now, we really appreciate it, Andrew. Thanks very much for your time. Andrew: Thank you, Craig.    

Green Meadows Beef is an unique family business providing grass feed beef direct to the consumer. This is the story how the Carey family have built their business of providing raw materials to the end user and the way they have used social media to take it to market     Today’s guest is Nick Carey, Director and General Manager of Green Meadows Beef based in Taranaki.  Green Meadows Beef is a unique family business who have built their business primarily using online and social media platforms.  The business has experienced tremendous growth over the last five years.  Craig and Nick talk about what started as an offbeat idea that has become big business for his family.   In 2012, his family decided they wanted to add value to their products.  This propelled them to launch a paddock to plate system.  This involved shipping products from their farm through their own processing and distribution channels.  Their direct-to-market through online sales has formed a big growth part of their business.   Nick’s father, suggested for them to try and market their beef product directly to the consumer.  They sat together as a family and formed a new way to get their products to the market, and soon, they recognized the opportunity of selling online. This propelled them to launch a paddock to plate system.  This involved shipping products from their farm through their own processing and distribution channels.  Their direct-to-market through online sales has formed a big growth part of their business.   Nick started his career as a commercial lawyer in Wellington and New Plymouth His role in this new family business was in the development, branding, and logistics.  Soon enough this was taking most of his time and he eventually decided he needed to quit his job as a lawyer.    That was a leap of faith for Nick, who has had to adjust to being an entrepreneur.  There were four key problems Green Meadows Beef was solving for the consumer.  These were (1) Time saving (2) Ease of purchase (3) Quality assurance, (4) Provenance.   Nick and Craig also talk about how wildly successful My Food Bag has become.  It is a website that allows it’s customers to order a food bag for a varied number of people.  It is also customized for them in terms of the number of people and their diet.  My Food Bag has revolutionized the industry.  Countdown eventually came up with a similar concept of online selling.  There was a big shift in the market of people being more open to purchasing food products online.  That assured Green Meadows Beef of its market.    In terms of marketing research, they were lucky that Green Meadows Beef was nimble enough to adapt their offering as well.  This included having to tweak their operations on the way.  They started out selling bulk-frozen packs and delivering them through chilled or frozen trucks.  However, it has now evolved to a point where they can customize their own products and deliver them the next day, chilled, through a courier.   Nick’s journey has not been without challenges.  One day, his company’s freight company informed him that they were no longer going to deliver Nick’s frozen meat packs.  As a result, he was forced to change his business model, which led to better results because they are now selling fresh produce instead of frozen produce.   Another challenge Nick has had to face was the price of raw materials.  Over the last three to four years, the price of raw materials has almost doubled.  At the same time. One of the things that has raised the price of the raw product is the price that it can otherwise be sold elsewhere.  Export of demand has been high.   They now run their farm as a separate business from their meat processing.  Each company has different governance, advisers, and processes.  Ensuring that the two businesses were independent of each other will help with succession planning and will force each one to be profitable on its own.  .  However, with the easing off of demand in the United States, the farm gate prices have been affected.    Nick learned to focus on the role of governance and the value of the right independent advice.  Another crucial area that Nick has focused on is being able to get accurate and timely business information, dealing with changes in technology and how scalable that is, and finally, achieving a profitable core business before evolving into other paths.   Another thing that Nick has focused on is learning how to work with his people.  Getting the right staff onboard has been a good learning experience for him.  He makes sure his employees have clearly defined roles, responsibilities, and reporting lines so that he could focus on working on the business and growing it.  Nick has been able to retain his staff for 4 years now.  He hardly needed to do cold hires because he utilized the benefits of his networks.   As for online selling, Nick uses mostly social media such as Facebook and Twitter to connect with people and to build an audience.  They do mostly paid advertising now.  He initially did everything in-house but has started outsourcing it already using a marketing consultant who works remotely for them.   In terms of content, Nick suggests that you keep it personal, relevant, and fun to keep his customers engaged.  With competition sprouting up more, there is a need to ensure that you get heard.  Nick’s friend once said that content is king but engagement is queen and she rules the house.  You need to be able to engage your followers.    Currently, they are on Pinterest and Instagram but it has been a challenge to maintain everything.  They use third party tools to help with the marketing side.  They also use cloud based systems that help cut costs and get things done.   What Nick enjoys about being in business is building something from the ground up, seeing the evolution of that business, and having a chance to enjoy its success.    As a lawyer, Nick had a structured and disciplined career.  At the moment, he says he has very little structure in his life now.  Working with creative types, for example, causes him to work longer hours and deadlines extended.  He deals with it by communicating well with his people.  He says that if you spend a good portion of your day through communicating, it makes the day go so much better. This goes back to having structures in place so the rest of the team can function harmoniously while you’re communication with them.    Nick’s challenge working with his family is ensuring that there is regular communication in terms of what’s happening in the business as well as asking for feedback.  He suggests that there has to be a clear distinction of business and family time.  It is important that everyone gets their chance to have a say but at the end of it, they are able to sit down and have dinner together.   In terms of having external professionals and mentors for his business, Nick says that one of the critical things is finding the right independent advice.  His solution has been to persevere until you find exactly what you need at a particular time.  As your business continues to change, so does the levels of advise.  Nick has found that having an independent director has helped him fill the skills gap.  Engaging the services of experts can be beneficial to his business as well.    Nick does not dwell on the past.  His company has a year end review where they identify what worked and what didn’t so that in the future, they can learn from these experiences. Nick says that in hindsight, he would have focused on margin analysis in his business and having a better handle on his cash flow and budget.  This has become one of their strengths and has allowed them to diversify the business for a more consistent cash inflow.   Being content in terms of business and the industry that you’re in is a mistake that business owners make.  As an example, the evolution of online selling has had an effect on traditional purchasing.  Nick suggests that you need to stay on top of things and not rest on your laurels because you don’t know what’s around the corner.   Strengthen your core business and ensure that it is profitable and sustainable before you venture out into other business opportunities.  At the moment, there is a need to develop relationships with consumers because people want to know where there food comes from, how it’s produced, and what’s going on.    Visit www.GreenMeadowsBeef.co.nz for more information.   TRANSCRIPT NICK CAREY    Craig: Hi guys!  Craig here from The Project Guys. Today in our podcast, really happy to introduce Nick Carey.  Nick is a Director and General Manager of Green Meadows Beef based here in Taranaki.  Green Meadows Beef is a unique family business who built the business primarily using online and social media platforms.  They specialise in suppling New Zealand consumers’ grass fed premium beef, where you online, and delivered to your door in twenty four hours.  And their business has experienced tremendous growth over the last five years.  What started as an offbeat idea and working from home office is now having their own dedicated butchery and retail premises and offices.  So, welcome Nick.   Nick: Thanks Craig.  Thanks for giving me the opportunity to tell a little bit about our story.    Craig: No drama at all! . Tell us a little bit about your background and why you decided to go into business.   Nick: Well, my background was as a commercial lawyer for a few years both in Wellington and New Plymouth.  We as a family, I guess, back in 2012, decided that we wanted to add value to the products we were producing which was mainly meat or beef and as a way to, I guess, cement the family farm and those plans through a formal succession plan, we decided to launch an integrated pallet to plate business which is shipping products from our farm through our own channels and processing channels, as Craig mentioned, direct consumers New Zealand wide through the different channels we utilise it at supermarkets, restaurants, and caterers and of course, direct-to-market through online sales, which is our biggest growth part of the business.   Craig: So, you’ve mentioned that you were a lawyer and then from a lawyer to an entrepreneur, it’s not a traditional path, was it your idea to do businesses with family?  How did it all sort of evolve?   Nick: Yeah.  Evolve is probably the right thing to say.  It was my father’s idea to try and market the products.  Obviously, we soon recognised online was a much easier path than let’s say the traditional paths of standing at farmer’s markets or carport sales or whatever it may be where other people are maybe trying to sell similar products.  So it’s at that time, all of us, I’ve got two siblings.   We all became involved to help form a plan to get the products to market and I helped here on the side with development and branding and things and arranging all of that and then once we launched the business, it became pretty evident that I wouldn’t be able to continue in my day job and helping out with the business.  So it was about, I guess, 3 months in that I gave up…   Craig: Oh, that quick! Yeah.  Yeah.   Nick: Yeah.  Yeah.…full-time paid employment to jump into the business.   Craig: To be poor for a couple of years.    Nick: Yes!  Yes!    Craig: [laughs]   Nick: Forever.    Craig: Forever.  [laughs] Yes!  Yes!  So, when you started, obviously, it was just quite a bit different and there’s a new concept.  Get away from the farmer’s markets or selling to a wholesaler, direct….did you guys do any market research and that actually work out where you had a legitimate market and business…   Nick: Uhm…   Craig: And what are the problems you’re solving which are and I suppose were time saving and ease for the purchaser, wasn’t it?   Nick: That and also quality and provenance.  So those are I guess the 4 key messages or key problems we’re solving for the consumer.   Craig: Yeah.  Yeah.   Nick: In New Zealand, at that time, there was a limited range of producers doing what we were doing.  Certainly that landscape has changed now and more and more are coming on board to be…whether it’s in meat or other ___ farm products or whatever.  The launch of things like MyFoodBag and you know and the whole…   Craig: Which is wildly successful.   Nick: Exactly.   Craig: Yeah.   Nick: And a great example of success in this market.   Craig: Yeah.   Nick: So I guess in…when the business was in its infancy, there was only a couple of competitors in New Zealand.  I don’t even think Countdown had really launched their…   Craig: Right.   Nick: Online sales at that time so obviously, we’ve noticed a big shift in the market and people being far more open to purchasing food products online.  So, with our research, it was really based on looking at producers in Australia, the United Kingdom, and the United States, seeing what they were doing, what offerings they had.   Craig: Yeah.   Nick: And obviously, because we…we were selling online, just online only at the start, it did allow us some chance to scale as time went on so there was no pressure of having products ready to go with no markets.   Craig: Yeah.   Nick: So I guess, we…we are currently on to building website number three.   Craig: Right.   Nick: So there has been multiple chances to refine the offering based on our own learnings…   Craig: Yeah.   Nick: Rather than…than doing too much…   Craig: Yeah.   Nick: market research at the beginning, I guess, which  potentially a pitfall…   Craig: Yeah.  But…   Nick: that were fallen into but we’ve been lucky that we’ve been nimble enough to be able to adapt that offering to…   Craig: Yeah, yeah, yeah, yeah…   Nick: to see that…what does that mean?   Craig: Yeah.  Oh, it’s a case sometimes of getting that ___ to market and then work out having to… and having to tweak everything on the way, isn’t it…   Nick: Exactly.  We’ve started out in our industry selling bulk frozen packs and delivering it via the chilled or frozen trucks…   Craig: Yes.   Nick: all over the country where it could take anything from a week to two weeks.   Craig: Right.   Nick: To be delivered to the model that we have now and it’s evolving as you can customise and pick and choose your own products…   Craig: Yeah…   Nick: …and it’s delivered the next day, chilled via courier, so…   Craig: Yeah.   Nick: You know, there’s different challenges that come at you and one of that for example was the freight company telling us, “No, we’re no longer gonna deliver your frozen meat packs.”  So…   Craig: Oh, is that right?   Nick: So your business if often forced to change…   Craig: Yes.   Nick: …which can obviously lead to better results…   Craig: Yeah.   Nick: …because the consumer appreciates…   Craig: Yeah…   Nick: fresh produce versus…   Craig: Yeah…   Nick: frozen produce.    Craig: So there.  So tell us a bit more about the challenges and the learnings you had in those early years and maybe also the challenges you’re facing now and how that evolved?   Nick: Definitely.  I guess the critical challenge for us been the price of our raw materials.   Craig: Alright.   Nick: Just to put them in a little bit of context and background, we run the farm as a totally separate business from the meat processing…   Craig: Yeah.   Nick: Different governance, different advisers, everything and we thought that was a critical distinction from a…   Craig: Uhm…   Nick: …a governance point of view particularly in the family situation so that we had two separate business which were hopefully, hopefully independent of each other, both supporting…   Craig: Uhm…   Nick: …themselves.  So…   Craig: Also that.  I guess it also helps with succession planning too.  Exit strategy is one [incomprehensible]…   Nick: Exactly.  And obviously that’s what we’re focusing…   Craig: Uhm…   Nick: The meat processing business now is taking on a life of its own with contract manufacturing…   Craig: Yeah…   Nick: …and things like that so…obviously anytime, I mentioned it at the start that the farm is very much part of the succession plan but if there were something that caused the farm to go, well, we’ve got another business…   Craig: Yeah…   Nick: And vice versa, we could always onsell the meat processing side of things.   Craig: Uhm…uhm…uhm…   Nick: …and keep the farm…   Craig: That’s right.   Nick: But so…part of it is that the farm must obviously make a profit…   Craig: Yes…   Nick: So we have to purchase the animals that we’re using through the Green Meadows Business from the farm at the prevailing market rate…   Craig: Yes…   Nick: Over the last three to four years, that price of raw materials has almost doubled…   Craig: Oh sh….   Nick: Without a corresponding rise in meat prices at the consumer end…   Craig: Yeah…   Nick: There’s still a certain barrier at the consumer end as to what a sausage or whatever may cost so I guess that’s been the critical challenge that we’ve face and we’ve had to really adapt and change our product offering.  So…   Craig: So what’s driven the price of the raw product up?  Is it the price on the farm to produce that product?   Nick: No, it’s the price that it can otherwise be sold elsewhere...   Craig: Oh, okay.   Nick: So, export demand, primarily out of the U_S where ground beef, easier ground beef is exported…   Craig: Okay…   Nick: …to the U_S and it’s been in quite high demand in particularly out of China as well…   Craig: Right.   Nick: So, depending on what’s happening in those markets, I’m assuming we’re seeing an easing off in the United States at the moment on demand which, of course, is then having a…   Craig: Yeah…   Nick: …a correlation back to farm gate prices here.   Craig: Cool…   Nick: So I guess with that challenge, we learned quite a lot and kind of like it’s focused a lot on what’s happened in the business so there are a couple of points off the top of my head…   Craig: Yes…Yeah…   Nick: I guess the role of governance and the value of the right independent advice has been a critical things that we’ve taken from it, I guess the information we’re pulling out of the business in terms or accurate and timely…   Craig: Yup…   Nick: …business information, technology and how scalable that is, what machines can really make our day better…   Craig: Right.   Nick: Versus culling out some of those manual processes, cause obviously, bearing in mind making food can sometimes be a relatively manual process…   Craig: Yup!  Yeah…   Nick: And then it all comes back to achieving a profitable core business before evolving into other paths.  So, we’ve really focused over the last year or two on what is our core business, how to make it profitable before launching into some other opportunities as well.    Craig: So how do you take yourself out of the business to work on the business around those things you just…   Nick: Yeah, well, as the businesses continue to grow, we’ve been able to put staff into roles that I was otherwise doing, so for example, we’ve just taken on an operations manager who is handling most of the day-to-day production and supply side of the business whereas I’m just handling the demand side and obviously everything else.  So the finances and working on the business so, I guess that’s been a good learning is getting the right staff on board, making sure that they have clearly defined roles and responsibilities and reporting lines so that that then frees you up to do as you say, “working on the business,” and growing it.  So we have that clearly…clear definition of okay, operations manager was gonna focus on the supply side and production, I was gonna handle the demand, so that’s where my focus is now…is on the demand side and when you’ve got the right people and the right positions, everything is fine and it works well.    Craig: So, you’ve gotta run on a fierce podcast business and about staffing.  How’d you go and find the right staffing?  How’d you know?  Do you know?  [laughs]   Nick: I guess, that’s a good question, “Do you know?”   Craig: Cause that’s critical, isn’t it?   Nick: It is and we are fortunate that in nearly 4 years, we’ve retained all our staff which I guess, obviously speaks of our environment also.  The direction that we’re pushing the company.  It…it’s…I guess it comes down to clear jobs…just clear job descriptions when you’re going so you know exactly who you’re looking for so when you find them, you know, they tick all the boxes and utilising the benefit of networks because all of our staff have been knowing to….   Craig: Someone…someone…   Nick: Yeah.    Craig: Someone who knows somebody…Yeah…   Nick: Exactly, so now I’m doing that thing with cold hires but I can see that the next thing we’re already looking for our next staff member, which is scary…   Craig: Yeah…   Nick: But I can see that that will be a cold…a cold hire so I guess that will come down to getting clear…clear pre-employment checks and questions and also making sure they’re the right fit for the…   Craig: thing…   Nick: Exactly.   Craig: Cool.  Awesome.  So, you have used a lot of online tools and platforms that you’ve touched on before to build the business to where it is.  Tell us about the strategy and has that changed over the years and if so, how or….yeah…   Nick: Yeah…It’s a different __part obviously with online selling.  You wanna connect with customers in real time and I guess social media in particular is great for that.  We’ve primarily used Facebook and Twitter for the connecting with people and building an audience at the beginning.  I guess how that’s changed is we’ve now moved from just connecting with customers and building that brand and that relationship through the more paid advertising now.  So we do a lot of online marketing in terms of ECO and pre marketing and also direct marketing through the likes of Facebook.  So, I guess it’s building a network and a platform, which would then turn into an opportunity to market, so…   Craig: Did you do all that in-house, or do you outsource it?   Nick: We did start all that in-house but now I’ve outsourced it.  We have a marketing consultant who works remotely for us, who handles all that ECO and ECM marketing.   Craig: And what about all your Facebook engagement?  Cause I know when you first start your business, you’re massive on engaging with your audience, you do a lot of that at the start.  Is that still done in-house?  Or…   Nick: It’s still done in-house and obviously that’s been one of the challenges I found is that I handle that role as the businesses grow, keep it…personal, and keep it relevant and keep it fun which is how we engage with our customers and perhaps that’s something I could be doing better.    Craig: [incomprehensible]   Nick: I think as we came and set the so high with using that as a focus, it’s kind of…you can easily fall by the way, so…   Craig: That’s so much of a big challenge, isn’t it because that’s how you built the brand and showing you some of the loyalty stats.   Nick: And I’m definitely seeing that with other influences that I follow that they came out with a good solid two years of social media engagement and then now it’s sort of dropped back…   Craig: Yes…   Nick: And I don’t know whether that’s just the maturing of the market and there are a lot of these platforms now and monetising, they’re successors, so it now makes it difficult to instigate…seen whereas in the beginning it was relatively easy but I think you raise a good point about engagement because a lot of the focus on social media a few years ago was all about content and posting the right sort of content but now, I know a person who writes and used to podcast a lot of Facebook.  She said that content is king but engagement is queen and she rules the house.   Craig: Yes…   Nick: And it’s sort of something that’s always always stuck with me because you can have great content but if you’re not getting anything back from the people you’re publishing it to, what’s the point?   Craig: Yeah, you could have 100,000 followers but if you’re not engaging them, what’s the point?   Nick: Yes.  So I think, you know, that’s a key thing to keep it at the back of your mind because it’s not a question of numbers because it’s like you said, it’s how they’re engaging.    Craig: You said when you sell your products you use Facebook and Twitter, yet have you tried the other platforms at all?   Nick: We do have a little bit on Pinterest, obviously we’re in a food business and Instagram, but it’s again, it’s the challenge of maintaining everything.  We do use a lot of third party tools to push the marketing side of things which we find works well and we obviously into the day to day side of things prefer to use online tools for managing the business, whether it be accounting software, our website is all run on a third party CMS which is obviously cloud based and what else do we use in the cloud?  Design tools and everything like that that’s all accessible now which really help (a) cut costs and (b) get things done.   Craig: So what do you enjoy most about being in business?  What strokes your ties?   Nick: Tough question, but I guess it’s with building something from the ground up and seeing the evolution it’s having the chancing to leap at success.  There are days obviously that I don’t enjoy leading.    Craig: You wish you were a follower there mate? [laughs]   Nick: Yeah.  Exactly.  When you bring in HR and customer issues and things like that.  Obviously, you want to do a good job, whether it be your staff or your customers but I guess that’s the critical thing is having that chance and opportunity which I do feel fortunate for that you know, we’re in a position that I was able to leave my fulltime employment to follow something which I could see working and it…with just a few challenges and refinements.  We’re now well on a path to making a success.    Craig: Yeah.   Nick: So that’s pretty special and something that I hold dear and try not to abuse really but it is a bit of a privilege to do this so if I can keep looking at it like that, then it’ll keep me focused and also keep me grounded.   Craig: Grounded, which is what New Zealand ___ is all about.  Cool, you hear that?   Nick: Yeah, I guess we at the start to kinda pushed the business and I do believe in it is we did a lot of PR work which is obviously the opposite to the grounded because you’re having to put yourself out there and tell your story and that can be difficult at times especially when you get…things like TV involved, so yeah, I think that’s a good balance to have.    Craig: So, ____ what have you learned from you know, five or six years ago, when you left the safe little confines of a lawyer’s office…   Nick: To me, just by one and a half years…whatever it was…   Craig: You were very structured and disciplined to doing this.  What have you learned as a leader?  Here, professionally and personally?   Nick: Yeah, I guess a couple of things, you do mean structure, I have very little structure in my life now.    Craig: [laughs]   Nick: Just by trying to plan things, you know, obviously things never really go to plan.  So that’s been difficult in terms of deadlines and things like that as I’m understanding how things work in the real world versus a lawyer’s world where 5 o’clock Friday was your excellent deadline and you wouldn’t dare go past 5 o’clock Friday whereas when you start involving perhaps creative types into the mix and deadlines can often extend.    Craig: Yes.   Nick: So that’s been one challenge for me personally and also from a managing or leadership type of thing.  Communication and understanding the importance of communication internally and externally and you can never really over communicate particularly with staff and things of concerns.    Craig: Yeah.   Nick: I guess that’s another that I’ve really learned is you spend a good portion of your day through communicating and it makes the day go so much better.   Craig: Yes.   Nick: But then it comes back to what I mentioned earlier about having the structures in place so that the rest of the team can function harmoniously while you’re communicating with them…the team…   Craig: Yeah.  And what about the family dynamic, isn’t that communications is key?  Sometimes, the family businesses, they can either go really well which is good or goes real bad because one of the first rules of business is don’t ever do business with family members, isn’t it?   Nick: It is.    Craig: Yes, back to the question.  Sorry about the rain everybody!  So I asked Nick about the dynamic of working with some family members.  One of the first rules of business is don’t go into business with family.  So I guess it has worked here.  From a leadership point of view, the communications point of view, have you managed that?   Nick: Yeah, it has been both a benefit and a challenge to go into business with family.  On a daily basis, I work with both of my peer, so on a day to day to basis, I mean, both of my brothers work externally from the business so two problems obviously, or challenges working with family day in day out but also having family interested in the business but not having the experience or benefit of seeing what’s happening day to day so we have pretty regular communications between in terms of what’s happening in the business, asking for feedback that they’re both very helpful and useful, these are my brothers who don’t work in the business.   Craig: Yeah.   Nick: But balancing that you also have a clear distinction of what’s business time and what’s family time because there’s always that tendency to make family time always business time and I think that’s critical particularly in terms of my own domestic situation as well, I’ve got a partner who doesn’t work and the person that’s end to end in terms of say my parents with their grandchildren and things like that.  It’s still got to operate in a normal situation and we are very open with each other so there’s never any issues in terms of overstepping lines or boundaries.   Craig: Yeah.   Nick: And I think it’s really important that everyone gets their chance to have a say but at the end of it, we still sit down for dinner.   Craig: Yeah, yeah, yeah.  Cool.  Cool.  So you’ve always had external professionals and mentors for your business and I believe now you’ve got a Board of Directors and an independent director tell us about what made you decide that you needed this and the benefits of using these strategies and advise that is out there around using mentors or Board of Directors, etc.    Nick: I guess one of the critical thing is finding the right advice, independent advice and it can be a struggle at times, so I guess what I sort of found is keep persevering until you find exactly what you need at that particular time and your levels of advice and who can advise you changes as the business continues to change…and…   Craig: Evolves.  As the business evolves…   Nick: Exactly, so I think the best thing you can do is get out there and take advice as step one but then if you’re not getting the right sort of advice is going out and looking for some different advice.   Craig: Yeah.  Yeah.   Nick: So, we’ve had, as you mentioned, a range from formal strategic planning with our accountants through the business mentors through to now an independent director who I work with closely on a daily basis and they’ve all had their uses and purpose but having an independent voice daily looks like some of the skill gaps that we have or that I have as well is really important and I guess that’s what I see the benefit…the main benefit of the independent board is to plug the skill gaps and I mean we are looking now at maybe bringing another independent onto the board who has some different skill set that none of us have secure around dealing with marketing to the end consumer…   Craig: Right.   Nick: And events cg and things like that so it’s…   Craig: So it’s skill gaps or experience gaps?   Nick: I guess both are incredibly relevant because you get the skills from experience so I think yeah.  I think both are intertwined.   Craig: And you said before that when you first started out your sort of a range of advisers, I mean, it’s the right advice.  When you start out were you ever nervous and scared about what’s going on.  So how do you know if you get some right advice?  If you’re speaking to for example an accountant and they say you should be doing this strategy, how do you know, is that the gut instinct or it is…how do you know if it’s the right one or the wrong one?   Nick: Yeah, it’s a good question because I guess when you go into business you’re always confident and pigheaded and you don’t really wanna take advice.   Craig: No.   Nick: And then to sit over the table with someone and, no offence when you’re listening to maybe to sit over the table with someone, no offence to any listeners who may be in the accounting profession or something.   Craig: Someone’s profession…   Nick: Who’s telling you you’re doing this wrong, you’re doing that wrong.  You know, it can be difficult so I think it’s not a case of knowing or choosing what that right advice is at the start but getting a lot of advice and really going out there and getting as much in as you can and taking bits and pieces from different sources to kind of form that plan because you and only you, I guess will know exactly how the business is going internally or what your dreams and goals and things are but it does help to get as much advice from them.   Craig: So that could be what we’ve talked about accountant, but there could be other business owners that could be lawyers, other professionals, and that’s where networking comes in, isn’t it?  You realize that when you network, you understand that same…your peers to having the same issues you have even if they might be in a different industry.   Nick: Exactly and as many people you can speak to as possible.  You know, whether it’s just a friendly ear or someone that you admire, in your industry or a different industry.  It can be really beneficial to have that engagement.    Craig: Awesome, so the benefit of hindsight, we all do this.  What would you do differently?   Nick: Hindsight, oh yeah, it’s a great thing.   Craig: No, it’s not.  It’s a terrible thing!   Nick: I guess that’s one thing our plan is not to dwell too much on the past.  We do a year review the end of each year and pick out the points of what went good and bad and then put it together and then don’t really dwell on it too much because again, it’s what you’re looking into the future that really controls things.  So I guess with hindsight, what I would do it has been more of a focus on margin analysis in our business, so which products work well, where we can extract the most value and also a better handle on cash flow and budget so that financial side of the business from the get-go.  I spend a lot of focus now on cash flow and planning cash flow a couple of months in advance and…   Craig: So you turned into an accountant?   Nick: Yeah, well, I…   Craig: [laughs]   Nick: I think maybe I’m turning into an accountant but that was a chance to really tighten the skill gaps that I had.   Craig: Right.   Nick: In the financial management side of things and now that’s one of our strengths where a lot of similar sized businesses I see don’t have a handle on cash flow, which in my business, can actually be quite difficult with online selling because we don’t know when people are gonna bulk buy meat packs and what’s gonna happen which is why we’ve diversified the business from just straight online sales to other traditional sales so that we’ve got consistent cash flow coming in.   Craig: A little bit of advice to people.  Look after your cash flow and mind your  budget, sounds like you’re good at. A couple of hours a week takes to analyse what else has happened that week which is critical.    Nick: I guess that’s one thing that having an independent director allows me to do because we have a phone call every Friday afternoon, which…   Craig: Hi guys, so from your experiences, what are some of the mistakes that you see business owners are making.  So, we talked a little bit about cash flow.  Anything else that…   Nick: Yeah.  I guess, something a little different and that I can see out there I see is that they are content both in terms of their businesses and their industries and not pushing their boundaries and or doing the… trying alternative ways to do things and obviously in the retail side of things.  I guess something else I am saying is people being content in terms of their…inside their businesses and in terms of marketing their businesses as well so obviously, the example is that the evolution of online selling and the effect it has on traditional purchasing, and brick and mortar stores and it kinda seems like…to some of them that it’s come out of nowhere whereas the evolution of online selling has been happening in time over the last ten years or so.  So I think, I see that both as established businesses and the traditional business being content can often come back to hurt them later on.  So, i mean, that’s something else we noticed and why we’re doing things differently as well.   Craig: So, the moral of the story is don’t be scared of pushing the boundaries and thinking outside the square box, just give it a go.   Nick: And also staying on top of things and not just resting on your laurels because you don’t really know what’s around the corner.   Craig: Don’t be scared of what’s around the corner.    Nick: Yeah.  That’s just saying a little bit no matter how established you are.   Craig: So is that the sort of advice you’d give to…if you were to mentor for a better general word, either both established or a startup…what other things would you…   Nick: Yeah, it’s different keeping on top of thinss, looking overseas, seeing what’s happening whether you’re selling shoes or cats, or whatever.  It’s…there’s a lot to…we’re fortunate in this part of the world that we’re a little behind as well.   Craig: Yes, yes…I was gonna ask that.   Nick: So, it’s kind of a good thing I think for us because we can have a look and see what’s happening overseas.   Craig: You think sometimes, people fall into the trap of going overseas either to Europe or America, seeing something, trying to do it New Zealand but they’re too soon   Nick: And obviously given our market size as well as the other key issue here, and also how spread out the market is.  It’s a long way from the top of the North Island to Steward Island.  Yes, I know, I definitely think that’s true and that’s where the difficulty, I guess comes in with what I just see is…do you become an adopter or do you follow…   Craig: Become second tier.   Nick: Yeah and there’s lot of risk, in obviously going out and being an early adopter and it falling in your face which…   Craig: But then fortune favours the brave and…   Nick: But again coming back to what I mentioned earlier on in the podcast is that’s where you’ve got a profitable and sustainable core being you’ve got those opportunities to go out and expand and you’ve still got that core business to I say loosely, to fall back on but you know…   Craig: Yeah.  To pay the bills…   Nick: Yeah.  Yeah.   Craig: Yeah.  Cool.  Awesome.  And so where do you see your industry going in the next five to ten years?   Nick: Yeah, well in the markets, the direct food market, there’s differently more choice for quality and more relationships with…between consumers and producers so I definitely see that as an important step in what we’re trying to stay ahead of because people increasingly do want to know where their food comes from and how it’s produced and what’s going on so I think it’s only gonna get more and we’re gonna see return as one kind of crystal ball return to a lot traditional ways of doing things because the end user or consumer’s putting a price on all those so in our case, it’s manufactured products and more real products and people are prepared to pay more even though it costs more to produce but that’s where I see it headed.   Craig: Alright.  Cool.  Awesome!   Nick: And you’ll be more disrupters, I’ve already talked about MyFoodBank and seeing markets online so we find those disrupters coming into the market so I guess, listening to my own advice that’s where I need to stay ahead of and say exactly what’s happening in the market and what trends are coming up.   Craig: Awesome.  Awesome.  Hey Nick, we’ll wrap it up.  Thanks very much for your time.  .  How do we find you?   Nick: Yeah so we are an online business.  Our website, so you can check out our products at greenmeadowsbeef.co.nz and find us on Facebook, Twitter, and Instagram with our page will get you there.   Craig: Awesome!  Right.  Thank Nick!  Good stuff!   Nick: Sure!    

Episode 30: New York Part Two In part two of Craig and Lindsay's New York adventure they talk about their favourite theatrical experience – Too Much Light Makes the Baby go Blind. Show Notes Playwriting Exercise Series Seth's Broadway Chatter Box Too Much Light Makes the Baby Go Blind Subscribe to The Theatrefolk Podcast On iTunes. On Stitcher. Episode Transcript Welcome to TFP, The Theatrefolk Podcast. I am Lindsay Price, resident playwright for Theatrefolk. Hello! I hope you're well. Thanks for listening. Today, we have part two as Craig and I dish on our favourite New York experience. But first, let's do some THEATREFOLK News. Lots a great stuff going on over on our blog over on theatrefolk.com/blog. We've already talked about Movie Monologue Monday and we also have an on-going series of playwriting exercises on Saturday. It has been so much fun to work on this series. I think that it just really sits in an interesting part of my brain. I love coming up with exercises. I love trying to find new ways to help encourage, inspire writers. This week, it's going to be a “picture prompt as writing inspiration” post. Every time we're in New York the visual stimulation is just mind-blowing. There is always something awesome to look at, interesting, exciting. Everywhere you look there is a story. Now, often it is a story that I am completely fabricating, I'm making up as we go, but, you know, that's what writers do, right? Make it all up! I have to put my crazy mind to work. I have to make it do something useful, you know? So, last time in NYC, I was really taken by textures – murals, mosaics, ceilings, floors. So, that's going to be the application of this week's picture prompt. Write a scene that takes place in or incorporates aspects of the photograph. Lastly, where, oh, where can you find this podcast? We post new episodes every Wednesday at theatrefolk.com and on our Facebook page and Twitter. You can find us on the Stitcher app AND you can subscribe to TFP on iTunes. Imagine that! All you have to do is search on the word “Theatrefolk.” Episode Thirty: New York Part Two Thirty? We're already up to thirty episodes? Isn't that wonderful? That's amazing. All right, let's keep going. So, today we're back in New York City where Craig and I talk about our favourite theatrical experience in New York and actually anywhere. We also talk about a live interview we saw with Seth Rudetsky. He has a show called Seth's Chatterbox in the back of a tiny basement cabaret bar where he interviews Broadway performers and these two that he interviewed the time that we went share some very interesting points on the path to Broadway, on succeeding on Broadway and failing on Broadway. So, keep listening to find that out. Lindsay: Hello, Craig. How are you? Craig: Me? Lindsay: Yes. Craig: I'm good. I'm tired. Lindsay: Yes! We're nearing the end of our time here in New York, right? And I think that last night we did what is, I think, it's my top theatrical experience. How does it rate for you? Craig: Last night's show? Lindsay: Just going to see this show in general? Craig: Oh, I think it's something that I, sometimes, it's only on two nights a week and, sometimes, we come here and it's not on the nights we're here and I feel lesser for not having seen it. Lindsay: The show that we're talking about, it's a very unique experience. It only plays in New York and Chicago and it's been running for years and years and years and years. We figured out that we started going in 2004. Craig: Which is impossible because we're not that old. Lindsay: That means we're old! Craig: Weren't we in high school in 2004? Lindsay: Yes, of course, we were. And this is a show called Too Much Light Makes The Baby Go Blind put on by the New York Neo-Futurists and it's a very simple concept. It is 30 plays in 60 minutes. Craig: They attempt to perform the 30 plays in 60 minutes.

Episode 20: Bradley Walton Interview   Craig spoke with playwright Bradley Walton at the Virginia Theatre Association Conference. Bradley talks about how he started out as cartoonist and transformed into a writer. Show Notes Bradley Walton The Absolutely Insidious and Utterly Terrifying Truth About Cat Hair The Baloney, the Pickle, the Zombies, and Other Things I Hide From My Mother Storied Subscribe to The Theatrefolk Podcast On iTunes. On Stitcher. Episode Transcript Lindsay Price: Welcome to TFP. The Theatrefolk podcast. I am Lindsay Price. Resident playwright for Theatrefolk. Hello. I hope you're well. Thanks for listening. We've got another playwright interview today. This time with Bradley Walton. But first lets do some Theatrefolk news. Okay. There is no news, it's December. But what I will say, as I do every podcast, is where can you can find us. We post new episodes of TFP every Wednesday at theatrefolk.com and on our Facebook page and Twitter. You can find us on the Stitcher app, and of course you can subscribe to TFP on iTunes. All you have to do is search on the word Theatrefolk. Episode 20. Bradley Walton. Bradley Walton has three plays in the Theatrefolk catalog. And two of them, may well indeed, win the longest and catchiest title award. We have the "Absolutely Insidious and Utterly Terrifying Truth About Cat Hair" and we have "The Baloney, The Pickle, The Zombie and Other Things I Hide From My Mother." And, then the third play, which while has a short title, is I believe a play of epic proportions. A wonderful exploration on the nature of story and creativity. And frankly, a catchy title is all well and good. And a catchy title is sometimes what gets people in the door. But as far as we're concerned, a catchy title has to be backed up by a play of good quality. A play that's got something interesting going on behind it. The catchy title is really only the tablecloth over the really good play. And Bradley Walton really has that in spades with the plays that he's got with us. So he's from Virginia and Craig had a chance to speak with Bradley when we were at the Virgina Theatre association conference. So lets get right to it. Craig: Hello, Craig here. I just wanted to put this in front of my interview with Bradley Walton. Normally, when we do interviews they're 20-25 minutes long and this one went a little long. It went 35 minutes long. And when we're on the road, we record things with our camera. And what I didn't know until today was that our camera stops recording after 30 minutes. So here are the first 30 minutes of my conversation with Bradley Walton. Craig: I know you started writing comic books. How did that start? Bradley: Well, I read comic books for as long as I can remember. I got into them very very heavily around about seventh grade when I was about 12-13 years old. Craig: Uh-huh Bradley: I had gotten into Dungeons and Dragons at that time. Craig: Oh yeah, I did too. In high school. Bradley: And TSR, the company that made Dungeons and Dragons had another role playing game that was based on the Marvel comics superheros. Craig: Okay. Bradley: And they had a module for the X-Men, which I had heard of the X-Men but had never read the X-Men comic books. So I got this X-Men module for the Marvel game and started reading all these character descriptions and histories and backgrounds. It was really interesting. So I got really really heavily into the X-Men. And that, I guess, really propelled me into wanting to write comic books. And my dad, who was a banker, got into comic books as well. He could appreciate the investment value in old comic books. Craig: Oh, Okay. Bradley: And he was on a business trip... Craig: It's great when you can sell an angle to your parents, you know, I can make money off of this. Bradley: Well, he would go on business trips and would bring home X-Men comic books for me. Craig: Mm-hmm.

Episode 8: Sit Down You're Rocking the Boat Pull up a chair and join Theatrefolk partners Lindsay Price and Craig Mason in a YouTube Fireside chat. This week we compare three interpretations of "Sit Down You're Rocking the Boat" from Guys and Dolls - the movie plus two Tony Award Show performances. Video One - From the 1955 Movie http://www.youtube.com/watch?v=o7kzsZreG0o Video Two - From the 1992 Tony Award Telecast http://www.youtube.com/watch?v=EqkAHEGSzAU Video Two - From the 2009 Tony Award Telecast http://www.youtube.com/watch?v=j1Pw4OT1oHo Show Notes: Practical Technical Theater DVD Series Subscribe to The Theatrefolk Podcast in iTunes by CLICKING HERE. Episode Transcript Welcome to TFP, the Theatrefolk podcast. I am Lindsay Price, the resident playwright for Theatrefolk. Hello, I hope you're well. Thanks for listening. Today there is a guest on the podcast, fellow Theatrefolkian Craig Mason for our YouTube Fireside Chat. But first, let's do THEATREFOLK NEWS. We not only publish plays but we also distribute DVDs from Interactive Educational Video. A fantastic series called Practical Technical Theatre, the complete solution for technical theatre classrooms perfect for teachers who feel more at home with a prompt book than a hammer. Each DVD is essentially, it's a visual textbook and it comes with Lesson Plans, resource sheets, written assignments, performance rubrics. The series covers everything from set design to lighting to audio to stage management and we are pleased as punch to announce TWO new programs: Careers in Theatre and Costuming for Theatre. Head on over to theatrefolk.com/ptt for more info and learn how you can get a free demo DVD. Lastly, please always remember and don't ever forget the places in which you can find this podcast. We post new episodes every Wednesday at theatrefolk.com and our Facebook page and Twitter and you can subscribe to TFP on iTunes. Search for us through Theatrefolk. Now before we get to the podcast, both Craig and I had an epic fail when we were recording, when we couldn't recall who had written the music for Guys and Dolls. I just want to rectify that Frank Loesser wrote the music and lyrics. Episode Eight: YouTube Fireside Chat Come on in, sit down, and pull up a chair. The fire's nice and cozy for our YouTube Fireside Chat. This is the TFP episode where myself, Lindsay Price and Craig Mason. We look at, dissect, and talk about some musical theatre clip that we have seen on YouTube. It is one of our favorite activities; Craig plays DJ “Waka! Waka!” and pulls up musical theatre clips for us to enjoy. So Craig, what is the topic of today's YouTube fireside Chat? Craig: Sit down, you're rocking the boat from Guys and Dolls and we really get three different versions. Lindsay: Yes. Craig: I'm really excited. We just watched them and took notes, each on our own and I'm so curious to see what you're going to say and if we agree or if we're going to have a big fight over this. Lindsay: Right. So the whole notion of this is the same song and how it gets interpreted. So we have, first of all, we're going to talk about the movie from 1955 and then we are going to look at the 1992 Tony performance from that year's Guys and Dolls. And then lastly, the latest production which was in 2009 and I think that we can start off by saying that it's three pretty different interpretations. Craig: Yeah. Three, quite widely; two are a little close to each other but three quite wildly different interpretations. Lindsay: Well and not only that, three different body like just guys, three completely different guys, three different approaches and mostly, funny which I find is really interesting, if there's a point when he laughs, the guy, the Nicely-Nicely laughs. And we have three completely different laughs so each one chose a different approach. Craig: Oh, I'm going to pick up on that. Lindsay: Okay, so Guys and Dolls,