Podcast appearances and mentions of deepak malhotra

Are your specification limits holding you back from improving your products and services? Should you throw out specifications? What does Stephen Hawking have to do with it? In this episode, Bill Bellows and host Andrew Stotz discuss specifications and variation. TRANSCRIPT 0:00:02.5 Andrew Stotz: My name is Andrew Stotz, and I'll be your host as we dive deeper into the teachings of Dr. W Edwards Deming. Today, I'm continuing my discussion with Bill Bellows, who has spent 31 years helping people apply Dr. Deming's ideas to become aware of how their thinking is holding them back from their biggest opportunities. Today is episode 12, and the title is Do Specification Limits Limit Improvement. Bill, take it away.   0:00:31.4 Bill Bellows: Hey, Andrew. How's it going? All right.   0:00:33.8 Andrew Stotz: Great. Great to have you back and great to see you. For those that are just listening, you can watch the video on DemingNEXT. But for those listening, Bill looks handsome, full of energy, ready to go, and it's my 8:30 in the morning in Bangkok, Thailand. So let's rock Bill.   0:00:56.3 Bill Bellows: So. I spoke recently to one of the folks I'd met on LinkedIn that have listened to our podcast and took the offer to reach out and we now talk regularly. And I just wanna say I've gotta, before we get to some, the story behind the title, I wanted to share, a heads up. And if anyone would like a copy of this article that I wanna, take some excerpts from, then just reach out to me on LinkedIn and ask for a copy of the article. The article's entitled 'A Brief History of Quality,' and there's three parts. So it's about 10 pages overall, and it was published in 2015 in the Lean Management Journal, which I don't believe still exists. I was writing articles at the end once a month for this journal, I think based out of the UK.   0:02:04.3 Bill Bellows: I think there was a manufacturing magazine that still exists and had this as a special topic and my interest was bringing Dr. Deming's ideas, to the Lean community, which is why it was a Lean Management Journal, so the article was entitled 'Brief History Equality.' And so I wanna get to those topics, but when I was reading the article, reminding myself of it, I thought, oh, I'll just share this story online with Andrew and our audience. And so here I'm just gonna read the opening paragraph. It says, "several years ago, I had the opportunity to attend an hour-long lecture by Stephen Hawking," right? So the article was written in 2015. So the presentation by Hawking would've been maybe 2012, 2013. And back to the article, it says, "he, Hawking, returns to Pasadena every summer for a one-month retreat, a ritual he started in the 1970s, several thousand attendees sitting in both a lecture hall and outdoors on a lawn area complete with a giant screen were treated to an evening of reflection of the legendary Cambridge physicist."   0:03:14.3 Bill Bellows: And I'll just pause. I have friends who work at JPL and they got me seats, and they got me an inside seat in the balcony, front row of the balcony, but they had big screens outside. I mean, it was like a rock concert for Stephen Hawking, right?   0:03:34.3 Andrew Stotz: That's amazing.   0:03:34.9 Bill Bellows: Oh, it was so cool. Oh, it was so cool. So anyway, "his focus was my brief history offering us a glimpse of his life through a twist on his treatise, A Brief History of Time. His introspective presentation revealed his genius, his humility, his search for black holes, his passion for life, not to mention his dry sense of humor. It ended with questions from three Caltech students, the last of which came from a postdoc student, an inquiry Hawking had likely tackled many times before."   0:04:06.6 Bill Bellows: So realize he's answering the questions through a voice activated thing. And it appeared that the questions were, his answers were prerecorded, but they're still coming through a device that is a synthesized voice. But I get the impression that he knew the questions were coming, so we in the audience were hearing the questions for the first time. But he had already answered the questions. So anyway, it ended with questions. There was an undergraduate student, a graduate student, then a postdoc, and I said, "the last of which came from a postdoc student, an inquiry Hawking had likely tackled many times before. And the student relayed the story of an unnamed physicist who once compared himself to both Isaac Newton and Albert Einstein." So this unnamed physicist compared himself to Einstein and Newton each placed on a scale of 1 lowest to 10 highest. "With this context, Hawking was asked where he would rank himself."   0:05:22.0 Bill Bellows: So this physicist said, oh, you know, Andrew, I see myself as this. And so the guy relays the story, and he says to Hawking, so given this other physicist said this, where would you rank yourself? "Well, I do not recall the relative rankings posed in the query. I'll never forget Hawking's abrupt reply. He says, “anyone who compares themselves to others is a loser." And I found online that he was, that commentary, this was not the first time he said that.   0:06:04.9 Andrew Stotz: Right.   0:06:06.5 Bill Bellows: And I just thought, oh, anyone who compares himself to others is a loser. And then the end of the paragraph is "in reference to Dr. Deming," Andrew, "variation, there will always be. So can't we just get used to variation?" So the title, are you in favor? No, no, no, no. That was last time. Are you in favor of improving the quality was number 10. Number 11 was to improve quality, don't measure quality. For 12, the specification limits limit improvement.   0:06:46.9 Andrew Stotz: Now, if that was true, first of all, that would be a little scary, 'cause we spend a lot of time working on specification limits. There's a lot of people working on that.   0:06:55.4 Bill Bellows: But here's what's behind the title. In 1995, I was invited to speak, not for the first time, but for the first time I ever spoke to an audience of the American Society of Quality. It was a San Fernando Valley chapter. I forget the number. I've spoken there many, many times over the years, but this is the first time I ever spoke to quality professionals as opposed to project managers or Society of Manufacturing Engineers. I was there with my wife. There's dinner, then after dinner in the next room, and the chairs were set up, theater style, that'd be 70, 80 people. And I was talking about what I would, I mean, things I still talk about, I talk about new things, to have new things done. But the big thing I was trying to get across the audience is, the difference between meeting requirements, which in this series, we call it acceptability versus desirability, which is, I want this value, I want this professor, I want to date this person. And so I was relaying that concept to that audience. And the question I asked that night was do specification limits limit improvement?   0:08:31.0 Bill Bellows: And there was a guy about seven rows back, and I built up to that. That wasn't the opening thing, but what I was really pushing on was a focus on Phil Crosby's goal of striving for zero defects. And, then what? Once you achieve that, then what? And we've talked about the doorway and that's like the door is closed, we get up to the doorway and we've achieved zero defects. And, what we've talked about is going through the doorway and the attitude is, well, why open the door? I mean, don't open the door, Andrew. There's a wall on the other side of that door, Andrew. So it might be a door, but everybody knows there's a wall behind it, and I was poking at that with this audience, and prepared to show them the value proposition of going through that.   0:09:34.0 Bill Bellows: So anyway, I remember I got to the point of asking, do specification limits limit thinking about improvement or something like that. And a more senior gentleman, about seven or eight rows back, and fortunately, he was seven or eight rows back, fortunately, because he stood up and he says, "Are you saying we don't need specification limits?" There's a lot more anger in his voice. And I said, "No," I said, "I'm saying I think they limit our thinking about improvement." And, but he was really upset with me, and I was deliberately provoking because again, you and I have talked about, how can we inspire through this podcast and other podcasts that you do with the others, to get people to think about the possibilities that Dr. Deming shared with us. And it's not believing that there's a door that you can't walk through. You open the door and there's an opening and you can go through. There's a lot more going on there. So anyway, so I had prepared them. The whole reason for being there was to share what we were doing at Rocketdyne, and not just talk about the possibilities, but show them the possibilities. But he got very upset with me. But if he was in the front row, he might've hit me.   0:11:08.9 Andrew Stotz: May have thrown a book at you.   0:11:11.5 Bill Bellows: Oh, he...   0:11:12.2 Andrew Stotz: May have thrown a Specification Limit at you.   0:11:17.0 Bill Bellows: Twice I've had people get, well, I've gotten a number of people upset with me over the years, but that night was, I'll never forget, and I'll never forget, because my wife was sitting in the front row and she asked me never to be that provocative again. It might be dangerous to my health. But I was doing another class, also for the American Society of Quality, I was a member of the local chapter, and there was a big movement within Rocketdyne that all Quality Engineers within Rocketdyne be Certified Quality Engineers. And so two or three of us from Rocketdyne got involved in helping the local chapter train people to prepare to take this one day exam. Very, very, very rigorous. And it's a valuable credential for quality professionals.   0:12:20.1 Bill Bellows: And so the company was pushing that every single quality engineer was certified. So we did the classes on site. So instead of going to the nearby Cal State Northridge and doing it over there, we wanted to do it onsite, make it easy for our employees to attend. And so I would do one and a half sessions. So a given session was three hours long, and then there'd be a half session. And my topics were Design of Experiments and Dr. Taguchi's work. And so as I got this group this one night for the very first time, I was the second half of that three-hour session, and there's 30 some people in the room at Rocketdyne. And the question I wanted to raise is, why run experiments? What would provoke you to run an experiments either, planned experimentation, Design of Experiments or Dr. Taguchi's approach to it.   0:13:15.1 Bill Bellows: So I was throwing that out and I said, in my experience, we're either applying it to make something better - that's improvement, Andrew, - or we're applying it to find out why something doesn't work, which is rearward looking. And I was saying that in my experience, I spend like a whole lot of time running experiments to solve a problem, to fix something that was broken, to get it back to where it was before the fire alarm, not as much time focusing on good to make it better. And so I was just playing in that space of, you know, I guess I was asking the audience are we running experiments to go from bad to good and stop, or from good to better? And I was playing with that 30 people in the room, and all of a sudden, four or five feet in front of me, this guy stands up, says this is BS, but he didn't use the initials, he actually said the word and walked out of the room. And all of us are looking at him like, and there was no provocation. Now, I admit for the ASQ meeting, I was poking to make sure they were paying attention. Here, I was just plain just, why do we run experiments? So, he stands up, he lets out that word, pretty high volume, storms out of the room.   0:14:42.1 Bill Bellows: Well, at Rocketdyne, you can't... You need a... You have to walk around with someone who works there. You just can't go walk around the place, so I had to quickly get one of my coworkers who was in the room to go escort him to the lobby or else, we're all gonna get fired for having somebody unescorted. So the specification limits limit thinking about improvement, I think they do. I am constantly working with university courses or in my consulting work and acceptability in terms of the quality goal, that this is acceptable, it meets requirements is alive and well and thriving, thriving. And, I think what goes on in organizations, I think there's such a focus on getting things done, that to be done is to be good and is to stop that I could pass my work on to you.   0:15:45.2 Bill Bellows: And, the challenge becomes, even if you're aware that you can walk through the doorway and move from acceptability to desirability, how do you sell that to an organization, which you, what I see in organizations, there's a lot of kicking the can down the road. There's a lot of, and even worse than that, there's a lot of toast scraping going on because there's not a lot of understanding that the person toasting it is over toasting it because all they do is put the toast into the oven. Somebody else takes it out, somebody else scrapes it, somebody else sends it back to a different toaster. And I see a lack of understanding of this because the heads are down. That's part of what I see. What I also see in organizations is, with students is this is their first drop.   0:16:51.0 Bill Bellows: Wherever they are, engineering, manufacturing, quality, they're new, they're excited, they're excited to be on their own, to have an income. And they're taking what they learned in universities, and now, they get to apply it. And I remember what that was like. I worked the summer after getting my bachelor's degree, my last semester, I took a class at heat transfer, the prior semester, took a class in jet engines, and I just fell in love with heat transfer and I fell in love with jet engines. And that summer, I was coming back in the fall to go to graduate school for my master's degree. That summer, I worked for a jet engine company as a heat transfer engineer, I was in heaven.   0:17:37.6 Andrew Stotz: Yeah. That's gotta be the coolest thing.   0:17:40.1 Bill Bellows: Just incredible. So I can imagine people coming out of college, going to work, and you get to apply what you learned. You get to use computers, you get to work with some really cool people, and you're doing what you're doing, and it's a blast. And I think it takes a few years before you start to listen to what the veterans are talking about. And you might hear that they're challenging how decisions are made, they're challenging how the company is run. I think prior to that, your heads are down and you're just the subject matter expert. It could be, you know, engineering and manufacturing, finance, and you're doing what you're doing. Their head is down, you're receiving, you're delivering. I still remember when I went to work with my Ph.D. at the same jet engine company, they hired me back. And, I remember walking down the hallway with a colleague and somebody says, that's the VP of Engineering.   0:18:42.7 Bill Bellows: And I thought, we have a VP of Engineering? I mean, I know we have a Vice President of the United States, but I didn't know anything about titles like that. And I think... And I don't think I'm the only one. I've shared those with some younger folks recently, and they agree, you come in, it's heads down, we don't know management, all I get to work on this great stuff. I go and I, and so what we're, but I think what happens is, I think at some point of time you start to look up and you're hearing what the more senior people that are there are saying you've had some experience. And, I know when people join Rocketdyne, and they would come to my class and I would share these stories that had some things that were, if your experience would be questionable, some other things that are pretty cool.   0:19:34.6 Bill Bellows: And, I just had the feeling and I found out people would walk outta there thinking what you mean that, I mean the things, the use of incentives, like why do we need incentives? But, and what I found was it took a couple of years and I would bump into these same people and they'd say, now I'm beginning to understand what you were talking about and what Dr. Deming was talking about. So I throw that out. For those listeners that are trying to, that are at that phase where you're starting to wonder how are decisions being made? You're wondering what you wanna do in your profession. You're wondering what this Deming stuff is about. A whole lot of this entire series has been targeted at people that are new to Deming's ideas. Or maybe they have some experience, they're getting some exposure through these podcasts either with me and the ones you're doing with John and the others. And so, but the other thing I wanna get into today is this quality thing. I go back to this article. And then I was thinking about this article, things I didn't know when I started researching this article is, this term quality, where does that come from? And the term quality comes from, I got to pull it, I have to scroll through the article. Let me get it, let me get it.   0:21:06.4 Bill Bellows: All right. Here we go. "The word quality," Andrew "has Latin roots, beginning with qualitas coined by Roman philosopher and statesman, Marcus Tullius Cicero, who later became an adversary of Mark Antony." You know, what happened to Cicero? Wasn't pretty.   0:21:32.8 Andrew Stotz: Yeah.   0:21:33.9 Bill Bellows: "Feared by Antony," I wrote, "his power of speech led to his eventual beheading. But long after he introduces fellow Romans to the vocabulary of qualitas, that's quality; quantitas, that's quantity; humanitas, that's humanity; and essentia, which is essential. He's also credited with an extensive list of expressions that translate into English, including difference, infinity, science, and morale. When Plato invented the phrase poiotes for use by his peers." So Plato would've been Greek, "Cicero spoke of qualitas with his peers when focusing on the property of an object, not its quantity." And, what I had in mind there is counting how many things we have, so you come in and you want five apples, five suits, whatever it is, there's the quantity thing. And then what Cicero was trying to do is say, quality is not the number, but quality is a differentiation of not just any suit, not just any...   0:22:53.1 Bill Bellows: And I think that becomes the challenge is, is that still important? So when Dr. Deming came on board in 1980, at the age of 79, when the NBC white paper was written, and people got excited by quality because quality was something that people identified with Japanese products, not with American products.   0:23:19.9 Andrew Stotz: Well, not in 1980.   0:23:21.1 Bill Bellows: Not in 1980...   [laughter]   0:23:22.2 Bill Bellows: I mean, at that time, the auto companies were making a lot of money in repair businesses. And Toyota comes along and says, and the words on the street, our products don't require all that repair. And I thought, yeah. And what was neat about that is when I thought, when you think about differentiation and like how do you sell quality? Because, again, I find it, for the longest time, beginning in 1980, quality was hot. Quality improvement. I mean, the American Society of Quality membership skyrocketed. Their membership has dropped like a rock since then because they don't have this Deming guy around that got them going.   0:24:12.1 Bill Bellows: Now, they're still big in the Six Sigma, but I don't believe their membership is anything like it was, but what I was thinking and getting ready for tonight is the economics of quality is from a consumer, what, at least, when my wife and I buy Toyota, it's a value proposition. It's the idea that if we buy Toyota, in our experience, we're getting a car that doesn't break down as often, is far more reliable. That becomes the differentiation. Also in the first... In the second series, second podcast of this series, we talked about the eight dimensions of quality and David Garvin's work.   0:25:03.2 Bill Bellows: And one of them was features, that a car with cup holders is quality 'cause... And there was a time, and the more cup holders, the better. And that was... And Garvin was saying lots of features is quality. He said, reliability could perceived it as a dimension of quality. Conformance was one of the dimensions, and he attributed that to the traditional thinking of Crosby. Reliability is a thing. And so when it comes to, how do you sell quality today? How do you get people within your organizations to go beyond, 'cause what I see right now is it's almost as if quality has gone back to quantity, that it's gone, that it's lost its appeal. Now, quantity doesn't lose its appeal 'cause we're selling, five of them, 20 of them, 30 of them.   0:26:09.2 Bill Bellows: But I don't get the impression from students and others that I interact with, that quality has big appeal. But, if we convert quality to the ability to do more with less, I mean the, when I'm delivering a higher quality item to you within the organization, that it's easier for you to integrate, to do something with, that's money, that's savings of time. And the question is, well, I guess how can we help make people more aware that when you go through the door of good and go beyond looking good and start to think about opportunities for desirable? And again, what we've said in the past is there's nothing wrong with tools, nothing wrong with the techniques to use them, there's nothing wrong with acceptability, but desirability is a differentiator.   0:27:15.2 Bill Bellows: And then the challenge becomes, if everyone's focused on acceptability, where it makes sense, then within your organization going beyond that, as we've explained, and this is where Dr. Taguchi's work is very critical. Dr. Deming learned about desirability from Dr. Taguchi in 1960. And that's what I think is, for all this interest in Toyota, I guess my question is, why is everybody excited by Toyota? Is it because they do single-minute exchange of dies? I don't think so. Is it because they do mixed model production? They can have, in one production line have a red car followed by a blue car, followed by a green car as opposed to mass production? Or is it because of the incredible reliability of the product? That's my answer, and I'm sticking to it. So...   0:28:14.3 Andrew Stotz: Yeah.   0:28:14.7 Bill Bellows: So what do you think Andrew?   0:28:17.2 Andrew Stotz: Yeah. There's two things that I was thinking about. One of the things I was thinking about is the idea if we're doing good with quality, and maybe we're satisfied with good, I was thinking about the book 'Good to Great,' and like how do you make this breakthrough? And then I was maybe it's good to groundbreaking or good to amazing or whatever. But like, when you really go beyond specification limits and take it to the next level, it's like you're moving from good to great. And one of the things that I see a lot is that, and I talk a lot in my corporate strategy courses with my clients and with my students is this idea that Deming really hit home about, about focusing on your customer, not your competitor.   0:29:06.6 Andrew Stotz: And I just feel like humans have a need to classify everything, to name everything, to label everything. And once they've got that label, that's the specification. That's what we want, they will fixate on that. And whether, I think, you think about all the kids that come out of the out of some meeting with a doctor and say, oh, I'm ADHD. Okay, we got a label now that's good and bad. And so that's where I think it, when I thought about the specification limits limit improvement, I think that, specification to me, when I think about quality, I think about setting a standard, moving to a, a new standard, and then maintaining that standard. And I can see the purpose of limits and controls and trying to understand how do we maintain that. But if we only stay on maintaining that and never move beyond that, then are we really, are we really in pursuit of quality?   0:30:12.0 Andrew Stotz: Now, on the other hand, when I think about the customers of my coffee factory, CoffeeWORKS and they want the exact same experience every single morning. Now, if we can make tests and do PDSAs to improve how we're doing that, less resources, better inputs and all that, great, but they do not want a difference. And I was just thinking about it also in relation to my evaluation masterclass bootcamp, where I still have a lot of variation coming out at the end of the bootcamp. Now, in the beginning, this is bootcamp number 19. So I've done this a lot. In the beginning, man, I would have, someone really terrible and someone really great, and I wasn't satisfied. So I kept trying to improve the content, the process, the feedback to make sure that by the time they get to the end, but I was just frustrated yesterday thinking there's still a lot of variation that, and I'm not talking about, the variation of a personality or something.   0:31:15.2 Andrew Stotz: I'm just talking about the variation of understanding and implementing what they're learning. And then I was thinking as I was at the park running this morning, I was thinking like, what makes Toyota so great is that there is very little variation of the 10 million cars that they've produced last year. And how impressive that is when all I'm trying to do is do it in a small little course. So I don't know, those are some things that were coming into my head when I thought about what you're talking about.   0:31:44.6 Bill Bellows: But no, you're right, in terms of the coffee, and I think you brought up a couple of good points. One is when the customer wants that flavor, whatever that level is, now, but that, I don't know how, anything about measuring taste, but there could be, within the range, within that, when they say they want that flavor, I mean, that could still have, could be a pretty broad spectrum. So maybe there's the ability to make it more consistent within that, if that's possible.   0:32:27.8 Andrew Stotz: Yeah, I think that, I think, like we have a blend we call Hunter's Brew, and I drink that every single morning and I can say, yeah, there's a variation, but it's a small enough variation that it doesn't bother me at all. And I think it doesn't bother our customer. Could we get more conformity to that? Yes, I think we could reduce that. Is it worth it? That's another question. We're looking at some automated equipment, some automated roasting equipment that would bring automation that would allow us to reduce that variation a bit. Will the customer notice that or not? Maybe. But the customer will definitely notice if we're outside of specification limits or if it's burnt...   0:33:12.7 Bill Bellows: Yes.   0:33:13.5 Andrew Stotz: As an example, and we're still shipping it, you know, they'll definitely notice that. And we have our mechanisms to try to measure that so that we are within those limits. So I do see, I see that the function of that to me is like, okay, in fact, in any business, you're constantly chasing and putting out fires. I mean, there's always things going on in every business owner's situation.   0:33:38.6 Bill Bellows: Right.   0:33:39.9 Andrew Stotz: And so there's at points where it's like, okay, can you just keep that in specification limit for right now while I get over to here and fix how we're gonna make sure that this is at another level where that is, I would consider it kind of an improvement versus maintaining. But I don't know, I'm just, I'm riffing here, but those are some things in my head.   0:34:00.0 Bill Bellows: No, what I hear you talking about is if we shift from quality management to, I mean, what desirability is about is looking at things as a system. Acceptability is about looking at things in isolation and saying, this is good, this is good, this is good, this is good. Not necessarily with a lot of focus of how is that used. So if we move away from quality and really what we're talking about is a better way to run an organization with a sense of connectedness that we're, we can talk about working together. Well, it's hard to work together if the fundamental mindset is: here, Andrew, my part is good and I wash my hands of it. When you come back and say, well, Bill, I'm having trouble integrating it, that's more like working separately.   0:35:07.2 Bill Bellows: So if we shift the focus from quality, which could be really narrow, it could be an entry point, but I think if we step back, I mean the title of Dr. Deming's last book was 'The New Economics,' the idea which has to be, which to me, which is about a resource. The better we manage the organization as a system, the more we can do with less. And relative to the quality of the taste and yeah, the customers want this and maybe we can make that even more consistent simultaneously. Can we use control charts to see special causes before they get too far downstream that allows us to maintain that consistency? That'd be nice. Then can we figure out ways to expand our capacity as we gain more? So there's a whole lot to do. So the organization is not static. And simultaneously the challenge becomes how do we stay ahead of others who might be trying to do the same thing? Dr. Deming would say, be thankful for a good competitor. Are we just gonna sit there and say, oh, we're the only coffee... We're the only ones in house that know how to do this. What is our differentiator? And I think having a workforce that thinks in terms of how the activities are connected, that are constantly involved in improvement activities.   0:36:45.1 Bill Bellows: Short of that, what you're hoping is that no one comes along in... Remember the book, it was required reading within Boeing, sadly, 'Who Moved My Cheese?'   0:36:58.2 Andrew Stotz: It was required reading at Pepsi when I was there, and I hated that book. We had another one called 'The Game of Work,' which I just was so annoyed with, but that 'Who Moved My Cheese?' I never, never really enjoyed that at all.   0:37:07.0 Bill Bellows: We used to laugh about, within Rocketdyne 'cause, and for those who aren't aware of the book, the storyline is that there's a bunch of mice and they're living in their little cubby holes and every day they go through the mouse hole, try to avoid the cat, find the cheese, bring the cheese back into their cubby hole, and that life is good. And then one day, somebody steals the cheese, moves the cheese and one's kind of frantic and the other's like, oh, not to worry, Andrew, I'm sure it was taken by a nice person and I'm sure they'll return it. So I wouldn't lose sleep over that. That's okay. That's okay. And then kind of the moral was another company is stealing your cheese and you're sitting there thinking everything's okay, and next thing you know, you're outta business because you weren't paying attention. And so the, and it was, this is written for adults with cartoons of cheese. That's how you appeal... That's how...   0:38:15.9 Andrew Stotz: Yeah. So that's what got me annoyed about it because it felt like, just tell me what you're trying to tell me, okay. Instead of telling me this story. But yeah, it was a used to create the burning platform concept that was used... I know at Pepsi when I was there, they talked about the burning platform, the level of urgency, we're gonna get, and, and there's, I kind of understand where they were coming from with it, but yeah.   0:38:44.7 Bill Bellows: But what is interesting is nowhere in the book was a strategy to be the ones moving the cheese. What it was more like is don't be in an environment where somebody else moves the cheese. Don't be that company. And I thought, no, you wanna be the company that's moving the cheese. But that was, maybe that's an advanced book that hasn't come out yet.   [laughter]   0:39:08.6 Bill Bellows: But really...   0:39:10.5 Andrew Stotz: There's some work for you, Bill.   0:39:12.6 Bill Bellows: But, but that's what... I mean what Dr. Deming is talking about is having an environment where you have that capacity on an ongoing basis. First of all, you're not sitting back stopping at good, thinking that what you're doing is always acceptable. It's trying to do more with that. Anyway, that's what I wanted to explore today. Again, there's nothing wrong with specification limits. I told the gentleman that night, specification limits are provided to allow for variation, to allow for commerce, to allow for suppliers to provide things that meet requirements. Then the question becomes, is there value in doing something with a variation within the specification limits? Is there value in moving that variation around? And that's the desirability focus. That is what Ford realized Toyota was doing a lot, is that then improves the functionality of the resulting product, it improves its reliability. All of that is the possibility of going beyond meeting requirements. So it's not that we shouldn't have, we need specifications. Why? Because there's variation. And if we didn't allow for variation, we couldn't have commerce because we can't deliver exactly anything. So I just want, just for some...   0:40:34.9 Andrew Stotz: Okay, all right. That's a good one.   0:40:37.4 Bill Bellows: All right.   0:40:38.2 Andrew Stotz: And I'll wrap it up with a little humor.   0:40:40.4 Bill Bellows: Go ahead.   0:40:40.5 Andrew Stotz: There were some parody books that came out, in relation to 'Who Moved My Cheese.' In 2002, the book 'Who Cut the Cheese' by Stilton Jarlsberg, which was good. And in 2011 was, 'I Moved Your Cheese' by Deepak Malhotra. So there you go. A little humor for the day. Bill, on behalf of everybody at The Deming Institute, I want to thank you again for this discussion. And for listeners, remember to go to deming.org to continue your journey. And if you want to keep in touch with Bill, just find him on LinkedIn. He responds. This is your host, Andrew Stotz, and I'll leave you with one of my favorite quotes from Dr. Deming. I just love this quote. I think about it all the time. "People are entitled to joy in work."  

Are you ready to achieve the unimaginable this year? Then register now for the 2025 Make BIG Happen Summit, April 24-27 at the Fontainebleau Miami Beach Hotel. This year, in addition to our usual lineup of world-class speakers and social events, we're excited to unveil our exclusive “MBH” program—a full MBA experience distilled into one intensive day. You'll gain strategies and insights directly from renowned experts like Good To Great author Jim Collins, and Harvard Business School professors Deepak Malhotra and Boris Groysberg.  For a preview of the kind of inspiring, motivating, and actionable presentations you can expect at the Make BIG Happen Summit, listen to 2019 speaker John DiJulius deliver a masterclass on exceptional customer service.  Guest: John DiJulius, Chief Revolution Officer and President of the DiJulius Group. Quick Background: Most companies get customer service all wrong. They make a big show of designing shiny apps, building amazing showrooms, and rolling out cutting-edge products. But they forget to put laser focus on who actually pays for all that—the customer! When you deepen your customer relationships and focus on creating a memorable experience, you can charge a premium price and retain clients for life. “Technology is only 10% of the experience,” says customer service expert John DiJulius, while your person who delivers the service is the other 90%. “Technology can never build a rapport, show empathy, or make a brilliant comeback when we drop the ball, but you can,” John says. Many businesses are trying to de-emphasize the importance of the employee and replace them with chatbots and AI. But that technology will never outperform a well-trained human who steps in when your customer needs personalized help. In this presentation, recorded live at the 2019 CEO Coaching International Summit, John DiJulius explains how you can train your team to own every problem, make meaningful connections with every customer, and create a world-class customer experience that will drive BIG business.

How final is a final offer, really? Does anonymity turn nice people into jerks? And should you tell your crush that you dreamed about marrying them? SOURCES:Max Bazerman, professor of business administration at Harvard Business School.Deepak Malhotra, professor of business administration at Harvard Business School.Elon Musk, owner and C.T.O. of X Corp (formerly Twitter), C.E.O. of Space X, and C.E.O. of Tesla.John Krasinski, actor and filmmaker. RESOURCES:"Elon Musk Says Twitter Will Try to Rehire Some of Its Laid-Off Staff, and That Some of the People He Fired 'Shouldn't Have Been' Cut," by Pete Syme (Business Insider, 2023)."Read the Midnight Email Elon Musk Sent Twitter Staff Telling Them to Work 'Long Hours at High Intensity' – or Quit," by Jyoti Mann (Business Insider, 2022)."When to Use Ultimatums & When to Avoid Them," by Deepak Malhotra (Negotiation Insights Video Series, 2020)."'Take It or Leave It!' A Choice Mindset Leads to Greater Persistence and Better Outcomes in Negotiations," by Anyi Ma, Yu Yang, and Krishna Savani (Organizational Behavior and Human Decision Processes, 2019)."John Krasinski Was Ready To Quit Acting Before 'The Office'," by The Late Show with Stephen Colbert (2018)."Models of the Evolution of Fairness in the Ultimatum Game: A Review and Classification," by Stéphane Debove, Nicolas Baumard, and Jean-Baptiste André (Evolution and Human Behavior, 2016)."15 Rules for Negotiating a Job Offer," by Deepak Malhotra (Harvard Business Review, 2014).Negotiation Genius: How to Overcome Obstacles and Achieve Brilliant Results at the Bargaining Table and Beyond, by Deepak Malhotra and Max Bazerman (2007)."Fairness Versus Reason in the Ultimatum Game," by Martin A. Nowak, Karen M. Page, and Karl Sigmund (Science, 2000). EXTRAS:"Get Your Share of the Pie," by People I (Mostly) Admire (2022).Mrs. Miracle, by Debbie Macomber (1996).

«En España hay 4.347 bodegas. Y más de 15.000 marcas de vino. Es un lujo abrumador. Pero también hay cientos (quizá miles) de enólogos, sumilleres y esnobs que no callan. Ese número se multiplica cada año. Son como setas. Setas con una jerga propia. Esa es la parte mala de que tengamos tanto vino. Que da para mucho esnob. En España no hace falta pagar grandes cantidades para beber un buen vino. El vino se bebe y se disfruta en compañía, y no en una mesa de cata con el culo apretado. Se puede hablar de vino y describirlo sin ínfulas para que todos lo entendamos y hasta lo pasemos bien». Me gusta la franqueza con la que describe Pascual su proyecto de Descorchify. Kapital es posible gracias a sus colaboradores: ¿Quieres invertir como Amancio? ¿Replicar la cartera de Florentino? Hasta hace poco la inversión en private equity estaba reservada para los altos patrimonios, pero con Crescenta, la primera gestora digital de capital privado, por fin podrás acceder también tú a todos esos fondos. A golpe de clic y con una inversión a partir de 10.000 euros, te daremos acceso a los fondos en los que llevan invirtiendo los grandes inversores durante décadas: EQT, Cinven, Vitruvian y más. Invierte como y con los mejores en Crescenta.com y accede a fondos con rentabilidades esperadas superiores al 15% anualizado. Rentabilidades pasadas no implican rentabilidades futuras. ⁠Consulta riesgos y condiciones⁠. Crescenta, la inversión relevante para tu futuro. Deja de darle vueltas a la cabeza y comparte tus problemas con más de 300 founders como tú. Inspírate y aprende de la mano de Lanzadera y sus startups sobre los retos que más te preocupan: ganar clientes, aumentar recurrencia, gestionar talento, conseguir inversión, etc. El programa de aceleración de Lanzadera te diseñará un plan personalizado que te pondrá al límite para que consigas hacer crecer tu empresa. Tú pones las ganas y ellos se encargan del resto. Presenta tu proyecto en la web hasta el 10 de junio. Crece tanto como te propongas con Lanzadera. ¿Imaginas tener en tus manos el poder de impulsar tu carrera? Evoluciona al profesional que quieres ser con Nuclio Learning, la plataforma para profesionales y empresas que te permitirá seguir aumentando tu conocimiento con cursos de formación continua online impartidos por expertos en activo. Inscríbete y accede al conocimiento que acelerará tu trayectoria profesional con objetivos claros y aprendizaje práctico. Para formar a tus empleados o evolucionar como profesional en Management, Finanzas, Marketing, Recursos Humanos, Ventas, Producto y Tecnología, tu futuro está a un solo clic. Aprovecha un descuento del 25% con el cupón KAPITAL24. Mantente siempre actualizado con los cursos Nuclio Learning. Índice: 3:00 Negocios online que nunca paran. 12:15 La oportunidad está en jugarlo distinto. 22:51 The day you become a better writer. 34:12 El mito del emprendedor joven. 49:15 El PowerPoint mata las buenas ideas. 58:01 Coste de oportunidad de la promoción. 1:12:03 Escribirte en un Excel cuánto necesitas. 1:19:31 Concierto privado en el piso de Javier Álvarez. 1:23:34 Disfrutar del vino sin tonterías. 1:34:31 El precio cambia la percepción del producto. 1:40:26 «It's toasted». 1:42:21 Descubrir tres vinos interesantes cada mes. 1:50:12 El reto de encontrar una buena idea al día. Apuntes: Diario de invierno. Paul Auster. El penúltimo negroni. David Gistau. Quit early, quit often. Deepak Malhotra. El principito. Antoine de Saint-Exupéry. Calvin & Hobbes. Bill Watterson. Mad men. Matthew Weiner. Breaking bad. Vince Gilligan.

N'essayez pas de me mentir, car je pourrais lire à travers vous ! On a tous voulu avoir des techniques pour savoir si nos collègues, nos proches et nos amis ne nous racontaient pas des mensonges parfois. Alors qu'en est-il ? Est-ce qu'il existe des techniques qui vous permettront de détecter un mensonge aussi rapidement que SHerlock Holmes ? Dans cet épisode de L'art du mentaliste, Taha et Alexis explorent les différentes études scientifiques qui ont étés faites sur le sujet, et mettent à jour les connaissances là dessus. Vous repartirez avec des conseils pratiques et testés pour pouvoir à votre détecter, quand celà est possible, le mensonge chez quelqu'un. Un épisode qui vous rapprochera d'être un véritable mentaliste de votre vie ! Sources : - Ekman, Paul. Telling lies: Clues to deceit in the marketplace, politics, and marriage (revised edition). WW Norton & Company, 2009. - Vrij, Aldert. Detecting lies and deceit: Pitfalls and opportunities. John Wiley & Sons, 2008. - Van Swol, Lyn M., Michael T. Braun, and Deepak Malhotra. "Evidence for the Pinocchio effect: Linguistic differences between lies, deception by omissions, and truths." Discourse Processes 49.2 (2012): 79-106. - Ben Cardall, The Monographs - A comprehensive manual on all you need to know to become an expert Deductionist, MX Publishing, 2015 L'art du mentaliste, un podcast animé par Taha Mansour et Alexis Dieux, musique par Antoine Piolé. Retrouvez Taha Mansour : - Ses spectacles : L'effet Papillon : https://www.billetreduc.com/326581/evt.htm La mystérieuse histoire de Thomas Polgarast : https://www.billetreduc.com/275400/evt.htm - Son site : www.tahamansour.com - Instagram / Facebook : @TahaMentalisme Retrouvez Alexis Dieux : - Son site : https://www.alexisdieux.com/ - Instagram : @alexisdieuxhypnose

Para poder lograr exitosas negociaciones necesitamos identificar cuáles son todas las variables que necesitamos negociar, qué tanto peso tiene cada una para mí, conocer los intereses del otro, ser flexible y ágil. El problema son las emociones, entonces ¿cómo manejar una negociación donde las dos partes está necias en no ceder? En este episodio de la serie la he llamado “5x5 5 aprendizajes de los 5 mejores libros”” . Los libros que veremos en este episodio relacionados al tema de negociación son: ·         "Llegar al Sí: Negociar un acuerdo sin ceder" de Roger Fisher, William Ury y Bruce Patton ·         "Influencia: la psicología de la persuasión" de Robert B. Cialdini ·         "Nunca divida la diferencia: negociar como si su vida dependiera de ello" de Chris Voss ·         "Negociar para obtener ventajas: estrategias de negociación para personas razonables" de G. Richard Shell "Negociando lo Imposible: Cómo Romper Puntos Muertos y Resolver Conflictos Feos (sin Dinero ni Músculos)" de Deepak Malhotra

Llega nuestro episodio Especial Navidad!! Un libro leído completo!!!El libro que te leo en este episodio está pensado para personas y organizaciones que se sienten atrapadas en sus actuales circunstancias.Es para personas que están trabajando duro y que quizás incluso sienten que han alcanzado el éxito en el trabajo y en la vida... pero aún así les cuesta encontrar sentido o gratificación por lo conseguido.En este episodio te leo completo el libro Yo Me He Llevado Tu Queso (I Moved Your Cheese, 2011), de Deepak Malhotra y se considera (por razones obvias) la respuesta al clásico ¿Quién se ha llevado mi queso?.Si eres un ratón que se niega a vivir en laberintos ajenos... escúchate este libro...y ¡Felices Fiestas! Te espero en unos días para iniciar con todo la temporada 8 de Libros para Emprendedores. ¡¡¡Te espero!!! Aquí puedes conseguir este libro:AQUÍ TIENES EL LIBRO "Yo Me He Llevado Tu Queso": https://geni.us/tuqueso En esta página encuentras las notas del episodio y todos los enlaces mencionados:https://librosparaemprendedores.net/272 ¿Quieres saber cómo aumentar tu velocidad de lectura? Mírate este vídeo y quizás hasta la dupliques en sólo 20 minutos: https://www.youtube.com/watch?v=V0VqCZlLuEc En Youtube y en Instagram estamos publicando también contenido exclusivo. Suscríbete ahora:Youtube: http://www.youtube.com/c/LibrosparaemprendedoresNetInstagram: https://instagram.com/librosparaemprendedores Además, recuerda que puedes suscribirte al podcast en:- Nuestra página: http://librosparaemprendedores.net/feed/podcast- iTunes: https://itunes.apple.com/mx/podcast/libros-para-emprendedores/id1076142249?l=es- Spotify: https://open.spotify.com/show/0qXuVDCYF8HvkEynJwHULb- iVoox: http://www.ivoox.com/ajx-suscribirse_jh_266011_1.html- Spreaker: http://www.spreaker.com/user/8567017/episodes/feed- Stitcher: http://www.stitcher.com/s?fid=81214 y seguirnos en Twitter ( https://twitter.com/EmprendeLibros ) y en Facebook ( https://www.facebook.com/EmprendeLibros/ ). Hosted on Acast. See acast.com/privacy for more information.

Llega nuestro episodio Especial Navidad!! Un libro leído completo!!!El libro que te leo en este episodio está pensado para personas y organizaciones que se sienten atrapadas en sus actuales circunstancias.Es para personas que están trabajando duro y que quizás incluso sienten que han alcanzado el éxito en el trabajo y en la vida... pero aún así les cuesta encontrar sentido o gratificación por lo conseguido.En este episodio te leo completo el libro Yo Me He Llevado Tu Queso (I Moved Your Cheese, 2011), de Deepak Malhotra y se considera (por razones obvias) la respuesta al clásico ¿Quién se ha llevado mi queso?.Si eres un ratón que se niega a vivir en laberintos ajenos... escúchate este libro...y ¡Felices Fiestas! Te espero en unos días para iniciar con todo la temporada 8 de Libros para Emprendedores. ¡¡¡Te espero!!! Aquí puedes conseguir este libro:AQUÍ TIENES EL LIBRO "Yo Me He Llevado Tu Queso": https://geni.us/tuqueso En esta página encuentras las notas del episodio y todos los enlaces mencionados:https://librosparaemprendedores.net/272 ¿Quieres saber cómo aumentar tu velocidad de lectura? Mírate este vídeo y quizás hasta la dupliques en sólo 20 minutos: https://www.youtube.com/watch?v=V0VqCZlLuEc En Youtube y en Instagram estamos publicando también contenido exclusivo. Suscríbete ahora:Youtube: http://www.youtube.com/c/LibrosparaemprendedoresNetInstagram: https://instagram.com/librosparaemprendedores Además, recuerda que puedes suscribirte al podcast en:- Nuestra página: http://librosparaemprendedores.net/feed/podcast- iTunes: https://itunes.apple.com/mx/podcast/libros-para-emprendedores/id1076142249?l=es- Spotify: https://open.spotify.com/show/0qXuVDCYF8HvkEynJwHULb- iVoox: http://www.ivoox.com/ajx-suscribirse_jh_266011_1.html- Spreaker: http://www.spreaker.com/user/8567017/episodes/feed- Stitcher: http://www.stitcher.com/s?fid=81214 y seguirnos en Twitter ( https://twitter.com/EmprendeLibros ) y en Facebook ( https://www.facebook.com/EmprendeLibros/ ). Hosted on Acast. See acast.com/privacy for more information.

Max Bazerman and Don Moore join me on Passion Struck with John R. Miles to discuss their new book, Decision Leadership: Empowering Others to Make Better Choices. Max Bazerman and Don Moore helped birth behavioral economics. This book is a fresh perspective on how decisions are made through the lens of leadership. Max H. Bazerman is the Jesse Isidor Straus Professor of Business Administration at the Harvard Business School. Max is the author or co-author of 13 books (including Complicit, in press, Better, Not, Perfect, 2020; the eighth edition of Judgment in Managerial Decision Making [with Don A. Moore], 2013, Blind Spots [with Ann Tenbrunsel], 2011, and Negotiation Genius [with Deepak Malhotra], 2007. Don A. Moore is Associate Dean for Academic Affairs and holds the Lorraine Tyson Mitchell Chair in Leadership at the Haas School of Business at the University of California at Berkeley.  He is the author of Judgment in Managerial Decision Making (also with Max Bazerman) and Perfectly Confident.  -►Purchase Decision Leadership: https://amzn.to/3UDCt8B   (Amazon Link) -► Get the full show notes for all resources from today's episode:  --► Prefer to watch this interview:  --► Subscribe to Our YouTube Channel Here: https://www.youtube.com/c/JohnRMiles --► Subscribe to the Passion Struck Podcast: https://podcasts.apple.com/us/podcast/passion-struck-with-john-r-miles/id1553279283  Thank you, Dry Farm Wines and Indeed, For Your Support Dry Farm Wines have No Chemical Additives for Aroma, Color, Flavor, or Texture Enhancement. Dry Farm Wines - The Only Natural Wine Club That Goes Above and Beyond Industry Standards. For Passion Struck listeners: Dry Farm Wines offers an extra bottle in your first box for a penny (because it's alcohol, it can't be free). See all the details and collect your wine at https://www.dryfarmwines.com/passionstruck/. In this episode, Max Bazerman and Don Moore Discuss Their New Book, Decision Leadership: We discuss how behavior science can be applied to creating organizations that are decision factories where influential leaders become decision architects helping those around them to make wise ethical choices consistent with their values and those of the organizations they work in.    Where to Find Max Bazerman Website: https://www.hbs.edu/faculty/Pages/profile.aspx?facId=6420  Twitter: https://twitter.com/BazermanMax  Instagram: https://www.instagram.com/maxbazerman/  Where to Find Don Moore Website: https://haas.berkeley.edu/faculty/moore-don/  Twitter: https://twitter.com/donandrewmoore  LinkedIn: https://www.linkedin.com/in/don-moore-01725b/  -- John R. Miles is the CEO, and Founder of PASSION STRUCK®, the first of its kind company, focused on impacting real change by teaching people how to live Intentionally. He is on a mission to help people live a no-regrets life that exalts their victories and lets them know they matter in the world. For over two decades, he built his own career applying his research of passion-struck leadership, first becoming a Fortune 50 CIO and then a multi-industry CEO. He is the executive producer and host of the top-ranked Passion Struck Podcast, selected as one of the Top 50 most inspirational podcasts in 2022. Learn more about John: https://johnrmiles.com/  ===== FOLLOW JOHN ON THE SOCIALS ===== * Twitter: https://twitter.com/Milesjohnr * Facebook: https://www.facebook.com/johnrmiles.c0m * Medium: https://medium.com/@JohnRMiles​ * Instagram: https://www.instagram.com/john_r_miles * LinkedIn: https://www.linkedin.com/in/milesjohn/ * Blog: https://johnrmiles.com/blog/ * Instagram: https://www.instagram.com/passion_struck_podcast * Gear: https://www.zazzle.com/store/passion_sruck_podcast

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Elon Musk nunca juega seguro. «Mis beneficios por la venta de PayPal fueron 180 millones. Metí 100 millones en SpaceX, 70 millones en Tesla y 10 millones en SolarCity. Tuve que pedir prestado para pagar el alquiler». La frase resume la mentalidad de un empresario en el sector de la tecnología. O vas con todo o te quedas en casa, en un mercado tan competitivo no te queda otra opción. Eso hizo Javier cuando dejó una consultora para fundar Ticketea. Hoy sigue buscando proyectos.Este boletín está patrocinado por La Casa ESE.No es fácil construir una casa. La mayoría termina pagando más de lo que espera y quemados con la obra. Muchos no se meten por evitar el lío. En La Casa ESE han optimizado el proceso para que todo esto no te pase a ti. No les gustan los ladrillos, ni los sobrecostes, ni tampoco los plazos incumplidos y por eso le dieron una vuelta a algo que llevaba décadas haciéndose de la misma manera. El proceso de construcción es distinto porque, desde la pandemia, ha cambiado también la forma en la que pensamos en casas. De sitios de paso a sitios en los que estar. De sitios donde pasar la resaca a sitios donde emborracharse. O trabajar. O entrenar. Ahora las casas son más casa y menos pit stop. Resulta también que es muy humano querer que esa casa sea bonita y agradable. Y en La Casa ESE hacen justo eso: casas pensadas para vivir, bonitas y muy cómodas. Y que probablemente puedes pagar.¿Quieres patrocinar una edición de Kapital?Apuntes:Hazlo tan bien que no puedan ignorarte. Cal Newport.Stay hungry, stay foolish. Steve Jobs.Quit early, quit often. Deepak Malhotra.Jiro dreams of sushi. David Gelb.Follow your contribution. Marc Andreessen.The worst career advice. Scott Galloway.Regret minimization. Jeff Bezos.Crossing the chasm. Geoffrey Moore.The second mountain. David Brooks.8 años, 10 años, 14 años, 18 años. Iñaki Arrola.El mundo de ayer. Stefan Zweig.El almanaque de Naval Ravikant. Eric Jorgenson.Sapiens. Noah Yuval Harari.A sangre y fuego. Manuel Cháves Nogales.Juan Belmonte, matador de toros. Manuel Cháves Nogales.El Maestro Juan Martínez que estaba allí. Manuel Cháves Nogales.Reportero de guerra. Arturo Pérez-Reverte & Jordi Wild.Índice:1.27. «El emprendedor no nace ni se hace… el emprendedor se contagia».6.55. Preocúpate por ser bueno en algo. El dinero y la pasión llegarán luego.20.30. Las reglas tienen sentido en la niñez pero no tanto en la adolescencia.28.58. La ventaja comparativa de los jóvenes es la libertad de movimientos.32.00. Referentes nacionales: Javier de Logroño, no Mark de Harvard.45.20. Ir a sitios en los que ocurran cosas distintas. Como Indiana o Louisiana.1.06.01. Un trabajo fin de máster con un valor de 9.7 millones de euros.1.16.53. El lema en Tulane: «Business speaks English».1.28.45. Pez grande en estanque pequeño… ahora con Lumier.1.45.05. La percepción del riesgo en un contexto de guerra.1.55.34. La fábula de Esopo y los empleados asilvestrados.2.03.50. Los libros de Javier y algunos consejos de carrera.

In our first episode we tackle one of the most asked questions - how to detect if somebody is lying. In particular we dig deeper into 'why do people lie?' and 'can we truly know if somebody is lying?'. Treat this as an intro to a subject that will frequently reappear in future episodes. Some of the content mentioned in this episode

15 rules for negotiating a job offer by Deepak Malhotra job of negotiations are really easy to consider three types of scenarios you are in a third-round interview for a job at a company you like but for me and my even more Justin why did you in suddenly force hiring manager cut to the chase --- Support this podcast: https://anchor.fm/nirmit-verma/support

Ich, Andi Schrader, weiss, dass es durchaus schwierig sein kann, in dem stetig wachsenden Angebot an Literatur zum Thema Verhandlungsführung noch durchzublicken. Außerdem ist selber lesen ja gerade erst wieder dabei zu trenden. Blinkist und getabstract sei dank. Diese nutze ich nämlich, um mir einen Vorgeschmack zu verschaffen, was mich in den Büchern meiner Wahl erwarten könnte. Gefällt mir, was ich dort lese, höre ich mir das Hörbuch auf Audible oder Spotify an. Habe ich das Gefühl, dass ich mehrere Stellen wiederholen sollte, besorge ich mir das Buch und arbeite es durch. Diese Vorgehensweise darf gerne kopiert werden.  Und was machst Du, wenn Du merkst, dass da bei Dir noch Luft nach oben ist – Du holst Dir wen dazu, der Ahnung hat. Ich suche mir dann meisten gerne Menschen, die zum einen Ahnung haben, und zum anderen auch nicht davor zurückschrecken ein wenig mit mir zu diskutieren. Mr. Evidenzbasiert – Andreas Winheller, das wandelnde Verhandlungs-Wikipedia, wie ich ihn gerne nenne – schreckt definitiv nicht davor zurück. Und das ist einer der Gründe, weshalb er auch diesmal wieder mit von der Partie ist. „Ein Genie ist eine Person mit überragender schöpferischer Geisteskraft“ – so definiert Wikipedia dieses Wort, das 50% des heutigen Buchtitels ausmacht.   Max Bazerman und Deepak Malhotra schafften 2007 ein Werk, welches, ebenso wie die beiden Autoren, in meinen Augen zur Champions Leauge der Verhandlungsführung zählt. Sie paaren wissenschaftliche Erkenntnisse mit realen Erfahrungswerten. Aus dem Ergebnis haben Sie dieses Buch abgeleitet, was Dir sehr viele hilfreiche Dinge vermittelt, durch die Du besser verhandeln kannst. Ob Du bereits ein Negotation Genius bist oder was Dir noch fehlt, damit Du eins werden kannst, dass hörst Du jetzt bei meiner Buchbesprechung mit Andreas Winheller.     Links: Linkedin Andi Schrader Homepage Andi Schrader Linkedin Andreas Winheller Homepage Andreas Winheller Linkedin Artikel Michael Wheeler / Deepak Malhotra Negotiation Genius bei Amazon (KEIN Affiliate

In today's video, we take a look at the top 10 Indian startups that are founded by the Flipkart Mafia (former Flipkart employees). #10 Suki: Founded by former Flipkart CPO Puni Soni, along with Karthik Rajan and Anshu Sharma in 2017, Suki is an AI-powered voice assistant that helps doctors in performing administrative tasks so that they are free to engage with their patients in a more effective manner and provide the care they need. #9 OkCredit: Founded by Harsh Pokharna, Gaurav Kumar and Aditya Prasad in 2017, OkCredit is a digital ledger that enables merchants and shopkeepers to keep track of the credit history of their customers. Today, OkCredit has more than 23 million SMBs using their digital ledger. #8 Vogo: Founded by Anand Ayyadurai, Sanchit Mittal and Padmanabhan Balakrishnan in 2016, Vogo is a dockless scooter rental startup that is providing an affordable, accessible and convenient mode of transportation to its users. Today, Vogo scooters have completed more than 10 million rides. #7 Slice: Founded by Rajan Bajaj and Deepak Malhotra in 2016, Slice launched their flagship ‘super card' in 2019 – which is essentially a credit card for millennials but has no annual charges, no joining fees and no hidden charges. Today, they have more than 350,000 customers and plan to reach 1 million users by the end of FY22. #6 Spinny: Founded by Mohit Gupta (Assistant Director of Delivery Operations at Flipkart), Niraj Singh and Ramanshu Mahaur in 2015, Spinny is an online retailer for used cars. Just like e-commerce platforms are able to deliver smartphones and clothes to you the next day, Spinny is able to do that with cars – thanks to Mohit Gupta's experience of handling same-day and next day deliveries at Flipkart. #5 Navi Technologies: Founded by Flipkart co-founder Sachin Bansal, along with Ankit Agarwal in 2018, Navi Technologies is trying to revolutionize India's BFSI industry. And they are doing it quickly by acquiring companies across these industries. They have already launched their lending and insurance products and are in process of launching their mutual fund as well. #4 Groww: Founded by four Flipsters Lalit Keshre, Harsh Jain, Ishan Bansal and Neeraj Singh started working on Groww in 2016 and launched their investment platform a year later - offering everything from mutual funds, stocks and gold. Today, they have more than 1.5 million users on their platform and have also achieved rare unicorn status. #3 Cure.Fit: Founded by Mukesh Bansal and Ankit Nagori in 2016, Cure.Fit has built a network of more than 130 fitness centres. While the pandemic has pushed them to pivot to digital offerings, they have been able to afford that thanks to their investors who have poured in $480 million into the startup. #2 PhonePe: Founded by Sameer Nigam, Rahul Chari and Burzin Engineer in 2016, PhonePe is a UPI-based digital payments startup that was acquired by Flipkart even before they launched. Today, PhonePe is a leader in the UPI payments space and is valued at $5.5 billion. #1 Udaan: Founded by Amod Malviya (former CTO at Flipkart), Sujeet Kumar (former Operations at Flipkart), Vaibhav Gupta (former Products, Business Finance and Analytics at Flipkart) in 2016, Udaan is one of the largest B2B online marketplaces for traders, wholesalers and retailers - offering a catalogue of 500,000 products.

My guest today is Andrew Erricson. Andrew is a fellow podcaster, he had an Amazon-related podcast called ZonCon - a very cool podcast, check it out! I met Andrew as part of the Titan Network Membership, and the value this guy brings is enormous, from creating complicated spreadsheets to calculation package dimensions to save costs - Andrew is a true artist with this. Andrew has several amazon brands, that are sold in 20 countries and combined bring multiple 7 figures. Today we are going to talk about Andrew's journey and how to succeed on Amazon. Links from the episode: Sourcing with Kian Youtube Channel about Sourcing in China - https://www.youtube.com/c/SourcingwithKian Andrew's Checklist - titaninvite.com/profit Books Andrew Recommend:  “Negotiation Genius” by Deepak Malhotra and Max Bazerman - https://www.amazon.com/Negotiation-Genius?tag=10mj-20 “Never Split The Difference: Negotiating As If Your Life Depended On It” by Chris Voss with Tahl Raz - https://www.amazon.com/Never-Split-Difference?tag=10mj-20 “The Four Hour Workweek” by Tim Ferris - https://www.amazon.com/4-Hour-Workweek?tag=10mj-20 “Rich Dad Poor Dad” by Robert Kiyosaki - https://www.amazon.com/Rich-Dad-Poor?tag=10mj-20 “The E-myth: Why Most Small Businesses Don't Work And What To Do About It” by Michael Gerber - https://www.amazon.com/E-Myth?tag=10mj-20 “Clockwork: Design Your Business To Run Itself” by Mike Michalowicz - https://www.amazon.com/Clockwork-Design-Your-Business-Itself?tag=10mj-20 “Sapiens: A Brief History Of Mankind” by Yuval Noah Harari https://www.amazon.com/Sapiens?tag=10mj-20 “Homo Deus: A Brief History Of Tomorrow” by Yuval Noah Harari - https://www.amazon.com/Homo-Deus?tag=10mj-20 “A Millionaire Next Door: The Surprising Secrets of America's Wealthy” - https://www.amazon.com/A-Millionaire-Next-Door?tag=10mj-20 Connect with Andrew: LinkedIn: https//www.linkedin.com/in/andrew-erickson Email Address: andrew@titanmembers.com Phone Number: 303-204-7925 Facebook: https://www.facebook.com/AndrewErickson Instagram: https://www.instagram.com/theandrewerickson Twitter: https://twitter.com/boulderbuff64 Websites: Andrew Knows Amazon - https://www.AndrewKnowsAmazon.com Zon Con Podcast - https://zonconpodcast.com/ Titan Network Mastermind - https://www.titannetwork.com/home Want to sit down with Anatoly 1 on 1 ? Even though I keep saying I AM NOT A GURU, many of you ask to sit down and pick my brain. I have decided to do a 1h HELP calls. There are 2 purposes: 1st to support you in your journey and second also to be able to break even on the production of this podcast (each episode editing, marketing, guest research etc takes about $60 - $150 to produce). Now you can schedule 1h with me, and we can talk about launching products, hiring, product research, keywords, mindset, how I did an Ironman or anything at all. Link is here - https://calendly.com/anatolyspektor/anatoly-connsulting-1h  ANATOLY's TOOLS: Product Development: Helim10 - I use it for  Product Research, Keyword tracking and Listing Optimization .  SPECIAL DEAL: Get 50% your first month or 10% every month: http://bit.ly/CORNERSIIH10  Pickfu - I use it for split testing all of my products and for validation ideas .  SPECIAL DEAL: First split test 50% 0ff  https://www.pickfu.com/10mj Trademarking: Trademark Angels - For all my trademarking needs.  SPECIAL: Mention Anatoly and 10MJ podcast and get 10% Off your trademark. HR: Fiverr -  I hire my 3dMockup person and images label designer here on Fiverr - http://bit.ly/10mjFIVERR Upwork - I hire people long term on Upwork - upwork.com  Loom.com - for creating SOP's, I record everything on Loom and give to my VA's Keepa.com - to track historical data such as prices ANATOLY's  3 Favorite  Business Books: DotCom Secrets by Russel Brunson - I think this is a must read for every online entrepreneurs - http://bit.ly/10MJDotCom 4 hours work week by Tim Ferriss  - This book changed my life and made me become an entrepreneur - http://bit.ly/10MJ4WW The Greatest Salesman In The World  by Og Mandino - Old book but it goes to the core of selling -  http://bit.ly/10MJGREATSM  DISCLAIMER: Some Links are affiliate, it costs you nothing, but helps to keep this podcast on the float Have questions? Go to https://www.10millionjourney.com Follow us on Instagram: @10millionjourney

That's the name of a book by our HBS colleague Deepak Malhotra, the guest in this episode. The book's subtitle is How to Break Deadlocks and Resolve Ugly Conflicts (without Money or Muscle). The cover shows a bomb shaped like a cannonball. Its short fuse is lit and sparking. Deepak is drawn to dangerous problems … Continue reading 34. Negotiating the Impossible →

Youngme, Mihir, and Felix invite their friend and negotiations expert, Harvard Business School professor Deepak Malhotra, to discuss the art of negotiation, as well as his new science fiction novel, The Peacemaker’s Code.

Liam and Deepak Malhotra catch-up to discuss the importance of metallurgy in early stage exploration, as well as the upcoming listing of Goldplay Mining (TSXv: AUC). - Note this video includes forward looking statements and does not constitute a formal release from Goldplay Mining. Copyright Spotlight Mining Ltd., 2021. Spotlight Mining share and produce articles of interest for companies in the junior mining and tech sectors. While we're keen observers, we are not financial advisors, in fact we're not even very good investors ourselves. We encourage you to do your own due diligence and seek professional advice on the risks, before investing any funds. Only ever invest what you can afford to lose. Opinions presented here are those of the author and do not reflect those of our partners or sponsors. For official news releases, please see official company websites and SEDAR filings.

This week we will teach the five-step process to obtain a Zone of Possible Negotiation - the ZOPA- and its utility and failings. This appears in the book Negotiation Genius by Deepak Malhotra and Max Bazerman of Harvard Business School. This book is used by many MBA programs. We discuss how this is very different than the "best alternative to a negotiated agreement "(BATNA), but uses the BATNA concept in the ZOPA formula. The ZOPA relies on intelligence we don't always get to have in practice.The fully outfitted DIGITAL Persuasion Lab is officially open! Head on over to thepersuasionlab.com to kick the tires and see all the features to help you make the most of every negotiation! While the lab will be open indefinitely, special opening rates will not, including a one-time payment for lifetime membership! Got questions about the lab? Please subscribe, rate us, and let us know at martin@negotiationstrategist.com. The host and our guests anonymize case studies, stories, and examples. Any resemblance to real persons and similar circumstances is coincidental. Nothing in this podcast should be relied upon as legal, financial, psychological, or medical advice. As such you should not rely solely on the information in this podcast. Please consult the relevant licensed professional in your jurisdiction to get information before you change your position in reliance on any information presented.

In this episode, Deepak Malhotra, Corporate Adviser and former senior in-house lawyer (General Counsel) explains how he developed his career as an in-house lawyer. He discusses the experience of moving to a role where from day 1 was literally ‘sitting amongst your clients' in corporate business. Deepak speaks about the critical skills of communication, building trust, influencing, being proactive and how he saw his in-house team's role as being ‘educators' of the businesses he sat within.  The episode also explores the growth of in-house roles (with 1 in 4 solicitors now working in-house) and how that opens up opportunities to hold for roles in corporate businesses, government, charities and human rights organisations.  Finally, Deepak discusses the long-term career options, and the wide range of opportunities that in-house roles can offer to develop different skill-sets. This episode encourage listeners to undertake some practical actions after listening to the episode.  Consider what interests you most. Do you want to be a deep, niche specialist in an area of law, or have a broader, commercial role? In your network, ask if anyone knows a solicitor who has an in-house legal role and seek an introduction.  Ask them what they enjoy about the role, and compare this conversation with another contact who works in private practice. Useful resources: Look at websites such as the ‘Association of Corporate Counsel' where there are career resources and information about in-house roles. Explore what opportunities exist for in-house training contracts, and the different government or corporate entities which offer them. 

Conflict resolution in negotiation is important for a negotiator to master—or at the very least learn to understand. You must be able to find confidence in the conflict, which is one of the main themes running through Kwame Christian’s new book: Nobody Will Play With Me: How To Use Compassionate Curiosity to Find Confidence in Conflict. Listen to this episode for an inside look at his book. We also cover conflict resolution—both internally and externally—and a psychological aspect of negotiation often overlooked.  Kwame Christian is a Negotiation & Conflict Resolution Training Consultant as well as a business lawyer, mediator, and skilled negotiator. He is the Director and Lead Trainer at the American Negotiation Institute as well as the host of the Negotiate Anything podcast. He is passionate about empowering professionals to find confidence in conflict and navigate difficult conversations like master negotiators. Don’t miss his unique and engaging insight into the world of negotiation.  Outline of This Episode [1:39] Background: Who is Kwame Christian? [3:22] Kwame’s new book: Nobody Will Play With Me [4:44] Overcome your fear to find confidence in conflict [7:42] Strategy and planning yield better results [15:11] Everyone is created equally—but differently [19:43] Allow yourself the license to fail [25:18] The psychological aspect of negotiation [30:58] Preparation is the best way to find success Resources & People Mentioned Kwame’s Book: Nobody Will Play With Me American Negotiation Institute American Negotiation Institute FREE Guides Book: Never Split the Difference by Chris Voss and Tahl Raz Book: Negotiation Genius by Deepak Malhotra and Max Bazerman Book: Getting to Yes by Roger Fisher, William Ury, & Bruce Patton Negotiations Ninja Episode with Gary Noesner Negotiations Ninja Episode with Chris Voss Connect with Kwame Christian Kwame on LinkedIn Kwame on Twitter Negotiate Anything Podcast Connect With Mark Follow Negotiations Ninja on Twitter: @NegotiationPod Connect with Mark on LinkedIn Follow Negotiations Ninja on LinkedIn Connect on Instagram: @NegotiationPod Subscribe to Negotiations Ninja

Milí přátelé, naposledy v tomto roce jsme tu s přehledem nových audioknih. Pilot a později poválečný instruktor létání Vilém Bufka je autorem knihy …a dole čeká kat o osudech jednoho letu válečného bombardéru Wellington 311. bombardovací perutě. Jako audioknihu ji v interpretaci Petra Třebického vydává Čti mi! O žádné části zeměkoule nepanují tak zmatené a rozporuplné informace jako o Rusku. Proč tedy nevyrazit na cestu a neudělat si svůj vlastní obrázek? Audioknihu Couchsurfing v Rusku s podtitulem Jak jsem málem začal rozumět Putinovi čte Zdeněk Kupka a vydává Nakladatelství KAZDA. Na pozadí lehce humorného vyprávění odkrývá Petra Dvořáková ve své knize Dědina venkovské hemžení v nepřikrášlené nahotě. O audioknižní podobu se postarali Pavla Tomicová, Dita Kaplanová, Jiří Vyorálek, Jaromír Dulava, Johanna Tesařová, Robert Hájek a Ivana Uhlířová. Vydává OneHotBook. Celosvětově oblíbený příběh o nesmiřitelné válce Loverňáků a Velraňáků, dvou klukovských part ze sousedních vesnic, které se zarputile nenávidí a bojují proti sobě všemi možnými způsoby Knoflíková válka vychází digitálně v interpretaci Jana Novotného u Radioservisu. Kdysi spojovala Kilrona a Paddocka láska k jedné ženě, teď je spojuje vyhnanství na Divokém západě a každodenní bitva o život svůj i těch, které přísahali ochránit. Audiokniha Léčka Louise L'Amoura vychází u Audiotéky a vydavatelství Alpress v interpretaci Jana Přeučila. Rozhlasovou pohádku s písničkami Letí, letí svatojánci napsal s použitím některých motivů z knížky Jana Karafiáta Broučci Ivo Fischer. Z pomyslného zlatého fondu Českého rozhlasu ji vytáhl Radioservis, který ji nyní vydává digitálně. Archiv Českého rozhlasu vydal i nahrávku Muž s břitvou. Jaroslav Putík v ní s humoristickým nadhledem načrtl portrét člověka usilujícího svobodně prožít život plný zajímavostí a nesvázaný konvenčními přikázáními a dobovými stereotypy. Čte Ladislav Mrkvička, vydává Radioservis. A rozhlasový archiv ještě jednou. Hra Noční žokej vypráví komorní příběh několika postav, jejichž osudy dramaticky propojí jeden rozhlasový moderátor a jeho noční pořad. Účinkují Petr Pelzer, David Novotný, Boris Rösner, Valérie Zawadská a Věra Hučínová. Digitálně vydává Radioservis. Knižní bestseller mistra české military sci-fi, spisovatele Roberta Fabiana Planeta mezi dvěma slunci je další audioknihou z dílny vydavatelství Walker & Volf. O tom, že vesmír je dost nebezpečné místo, ve kterém není snadné přežít a někdy je těžké i zemřít čte Tomáš Mařas. Audioučebnice moderní rétoriky pro každého od kurátora konference TED Chrise Andersona má ambici naučit vás efektivně prezentovat své myšlenky a nápady. Přednášejte jako na TEDu čte Jiří Schwarz, vydává ProgresGuru. Příběh malé Anny, která se v pěti letech naučila sama číst a dělá vše proto, aby mohla chodit do školy napsala slovenská autorka Toňa Revajová. Audioknihu Rok Sivka ohniváka čte Táňa Radeva a vydávají Wisteria Books. Harvardský profesor a poradce pro vyjednávání Deepak Malhotra ve své knize Vyjednejte nemožné ukazuje, jak na potenciálně výbušné situace, jejichž řešení se zdá být nemožné. Čte Gustav Bubník, vydává Progres Guru. A letošní přehled novinkových audioknih uzavřeme záznamem autentického rozhovoru Tomáše Černého s akademickým malířem Jiřím Anderlem. Audiokniha Zázraky na Hradčanech je příjemnou procházkou s příjemným člověkem. Vydává Radioservis. Pěkné prožit vánočních svátků a šťastný nový rok vám přeje naposlech.cz Music: www.bensound.com

"There was a host of models before me - Deepak Malhotra, Milind Soman, Dino Morea, Arjun Rampal" John talks about building a credible body of work, bad films notwithstanding and breaking that model myth.

Make Your Own Damn Cheese is a deceptively powerful work of non-fiction, cloaked in the disguise of a charming and easy-to-read fable about a young mouse named Earl who wonders ceaselessly about the maze into which he was born. He yearns for a better life, filled with freedom and happiness, and desires more than the maze has to offer―a life where the cheese is plentiful and never out of reach. He believes he needs to get out of the maze, but how? The reader follows Earl on a journey that introduces him to the mind-expanding teachings and philosophies of personal development gurus Earl Nightingale, Napoleon Hill, Jim Rohn, Price Pritchett, Bob Proctor, Brian Tracy, and Denis Waitley. In the end, these great teachers show Earl – and the reader – how to experience the ultimate goals of freedom and happiness. The general structure of this no-nonsense and immediately implementable work is written with a stylistic nod to Spencer Johnson’s Who Moved My Cheese and Deepak Malhotra’s I Moved Your Cheese. With simplicity and clarity, John Chuback delivers powerful concepts that will put you on a path out of the mundane, and allow you to fulfill your true and immense potential. http://chubackeducation.com https://www.instagram.com/JohnChubackMD/ https://www.facebook.com/chubackeducation

What are your major concerns before flying on a trip? Would you ever give up your seat due to overbooking? How do airlines predict weather patterns and take proactive action to minimize delays? In this episode of Making Data Simple, Yianni Gamvros, Global Data Science Enablement Leader for IBM Watson and Cloud Platform, talks about how to use data science to better manage passenger flight experiences. Show Notes00.30 Connect with Al Martin on Twitter (@amartin_v) and LinkedIn (linkedin.com/in/al-martin-ku)00.40 Connect with Yianni Gamvros on Twitter (@YGamvros), LinkedIn (linkedin.com/in/gamvros), or at datascience.ibm.com00.50 Copyright and all rights reserved to Yanni. Song from Yanni Concert 2006 can be found here http://bit.ly/2iSlJJG 1:00 Learn more about Yanni the composer at http://www.yanni.com/welcome08.25 Check the latest in weather and storm reports at https://weather.com/en-CA/23.50 Discover what Watson is doing in aviation at https://ibm.co/2yHDm5g or check out this video to see how data science and Watson can be used to better your flight experience: http://bit.ly/2j9kdGN28.45 Find Negotiation Genius: How to Overcome Obstacles and Achieve Brilliant Results at the Bargaining Table and Beyond by Deepak Malhotra & Max Bazerman here: http://amzn.to/2zox6Dy29.10 Find The Goal: A Process of Ongoing Improvement by Eliyahu M Goldratt here: http://amzn.to/2iETTkd29.40 Learn more about the IBM Watson Data Platform at https://ibm.co/2reqLmN or http://bit.ly/2iEUbYl 30.40 Copyright YanniVEVO, all rights reserved to Yanni. Song Name: The Rain Must Fall. Listen here, http://bit.ly/2iU3uDU

What are your major concerns before flying on a trip? Would you ever give up your seat due to overbooking? How do airlines predict weather patterns and take proactive action to minimize delays? In this episode of Making Data Simple, Yianni Gamvros, Global Data Science Enablement Leader for IBM Watson and Cloud Platform, talks about how to use data science to better manage passenger flight experiences. Show Notes00.30 Connect with Al Martin on Twitter (@amartin_v) and LinkedIn (linkedin.com/in/al-martin-ku)00.40 Connect with Yianni Gamvros on Twitter (@YGamvros), LinkedIn (linkedin.com/in/gamvros), or at datascience.ibm.com00.50 Copyright and all rights reserved to Yanni. Song from Yanni Concert 2006 can be found here http://bit.ly/2iSlJJG 1:00 Learn more about Yanni the composer at http://www.yanni.com/welcome08.25 Check the latest in weather and storm reports at https://weather.com/en-CA/23.50 Discover what Watson is doing in aviation at https://ibm.co/2yHDm5g or check out this video to see how data science and Watson can be used to better your flight experience: http://bit.ly/2j9kdGN28.45 Find Negotiation Genius: How to Overcome Obstacles and Achieve Brilliant Results at the Bargaining Table and Beyond by Deepak Malhotra & Max Bazerman here: http://amzn.to/2zox6Dy29.10 Find The Goal: A Process of Ongoing Improvement by Eliyahu M Goldratt here: http://amzn.to/2iETTkd29.40 Learn more about the IBM Watson Data Platform at https://ibm.co/2reqLmN or http://bit.ly/2iEUbYl 30.40 Copyright YanniVEVO, all rights reserved to Yanni. Song Name: The Rain Must Fall. Listen here, http://bit.ly/2iU3uDU

It is only during that brief transition between a late-night and an early-morning that life’s weightiest questions become apparent, such as:  Does drinking an ultra-light beer make you ultra-unlikable?  Is the opening theme to Unsolved Mysteries the scariest music of all time? Could a woke as f**k mouse steal your college girlfriend?  Do mice even lift, brah? Is the world just one maze within another maze?  OK, seriously, who moved my cheese? This week is book two in the “The Red Taped Cheese Trilogy”: I Moved Your Cheese by Deepak Malhotra.  If you are new to the maze consider going back to our discussion of book one: Who Moved My Cheese? by Spencer Johnson, M.D.  Unsatisfied with our answers? Let us know: redtaped@outlook.com (email) and @RedTapedPodcast (Twitter) Show Schedule: 2/11- The Subtle Art of Not Giving a F*ck by Mark Manson 2/25- The Dilbert Principle by Scott Adams 3/11- Seven Habits of Highly Effective People by Stephen R. Covey

Bargain bins are usually home to knock off sneakers, workout DVDs, XXXL- or XXXS -sized clothing, expired gourmet condiments, and misfit toys, but this week we struck gold by finding a copy of the management fable, Chess not Checkers by Mark Miller.  This short fictional story about Blake, a former douche turned CEO, carefully balances leadership insight with cheesy story-telling.  This is a fun discussion that includes, multiple movie/tv quotes, fond memories of our former purveyor of ointments, the strange overlap of crazy and genius, drinking like your grandpa, and the subtle art of getting employees to fire themselves. Do you rue the day you discovered this podcast?  Do you have a book idea? Do you want us to do more fiction, academic, or classic texts?  Let us know by leaving a review or contacting us at: redtaped@outlook.com (email), @RedTapedPodcast (Twitter), or at   http://redtaped.libsyn.com/ (website). Drink: Gin & Tonic Show Schedule: 1/28- I Moved Your Cheese by Deepak Malhotra 2/11- The Subtle Art of Not Giving a F*ck by Mark Manson 2/25- The Dilbert Principle by Scott Adams 3/11- Seven Habits of Highly Effective People by Stephen R. Covey References and Attributes: Interview with author Mark Miller: https://www.youtube.com/watch?v=Sr0arxOxz3s&list=LLr-99XFH1ODOK52gAJk1Jjw&index=4&t=17s Quotes: Opening: TV, The Wire from the episode “The Buys” 2002 Interlude: Film, Training Day, 2001 Closing:  Film, Independence Day, 1996

The holidays are upon us and we have been making ready for the long winter ahead by developing a thick layer of bearcat blubber.  In the long tradition of radio shows, TV sitcoms, and podcasts, we present you with our holiday episode.  In lieu of the usual end of year rankings, we are revisiting our previous “tape (like) or toss (dislike)” verdicts and attempting to provide very short summaries of each book we covered during 2018. (Yes, all 8 books, a truly massive undertaking).  To wit, we are slacking off a bit but still providing some Grade A Prime aural delights.    Happy holidays and we wish you a truly “tape-able” 2019!  Start 2019 legit and make the resolution to send us a book recommendation, contact information at:  http://redtaped.libsyn.com/ Extreme Ownership: How U.S. Navy Seals Lead and Win by Jocko Willink and Leif Babin Andy- Tape:  “Take responsibility for everything.” Larry- Tape:  “Leadership is the careful balancing of complex and often conflicting forces but a leader’s default action should be ownership of all things under his/her purview Leadership Secrets of Attila the Hun by Wess Roberts Andy- Toss:  “Generic business wisdom of a famous warlord.” Larry- Toss:  “Welcome constructive conflict and use it to grow, inform decisions, and build alliances.” How to Win Friends and Influence People by Dale Carnegie Andy- Tape:  “Be nice to everyone, always.” Larry- Tape:  “Getting people to like you starts with understanding and using the narcissism that exists in everyone.” Who Moved My Cheese? by Spencer Johnson Andy- Tape:   “Embrace change, even when it sucks.” Larry- Tape:  “Change is inevitable, be prepared, look for it, accept it when it comes, and take appropriate and immediate action to respond. Inside Bureaucracy by Anthony Downs Andy- Toss:  “Bearcats are people too—motivated by greed, pride, and envy.” Larry- Toss:  “To understand a bureaucracy you must understand the mission of the organization and the self-interested, motives of its leaders.” Playing with Fire by Scott Lazenby Andy- Tape:  “Observing a bearcat in the fictionalized wild.”  Larry- Tape:  “Accept that risk is an inherent part of leadership and prepare to get burned.” The No-Asshole Rule: Building a Civilized Workplace and Surviving one that Isn’t by Robert Sutton Andy- Toss:  “Nobody likes an asshole, so don’t be a dick.” Larry- Taped:  “Treat workplace assholes like a contagious disease and develop organizational procedures and personal behaviors that reflect this viewpoint.” Emotional Intelligence 2.0 by Travis Bradberry and Jean Greaves Andy- Tape:  “Don’t make quick decisions when happy or mad.” Larry- Toss:  “Recognizing, understanding, and using emotions are a measurable and improvable skillset.”   Upcoming: 1/14 Subtle Art of Not Giving A Fuck by Mark Manson 1/28 I Moved Your Cheese: For Those Who Refuse to Live as Mice in Someone Else’s Maze by Deepak Malhotra.   Attributes: Opening Song:  Auld Lang Syne by United Sates Marine Band.  

In this episode, we share Prof. Deepak Malhotra's speech to graduating Harvard MBA Students in 2012, titled "Tragedy & Genius", where he talks about the importance of quitting among many other things. You can check out the full talk with the video here: http://bit.ly/1aYQo2g . Copyright owned by Prof. Malhotra. Thank you for listening! Follow the show on Twitter @LED_Curator Email us at learneducatediscover@gmail.com. We will reply!! Subscribe to the show on iTunes itunes.apple.com/us/podcast/learn…ver/id1049159321 Blog: bit.ly/1R1nTDk