POPULARITY
11 episodes with charthop
2 episodes with charthop
2 episodes with charthop
2 episodes with charthop
2 episodes with charthop
2 episodes with charthop
2 episodes with charthop
Taylor Bradley, VP of Talent Strategy and Success at Turing, joined us on The Modern People Leader.We talked about why every HR team needs to create an AI “prompt pantry”, how Turing “AI'd” their way out of onboarding 800 employees in five days, and how to build AI workflows for HR.---- Sponsor Links:
Molly Sands, Head of the Teamwork Lab at Atlassian, joined us on The Modern People Leader.We talked about Atlassian's latest research on the three things the best teams do differently, the power of unleashing collective knowledge, and why distributed teams have a headstart on AI adoption.----
Pat Wadors, CHRO at Intuitive, joined us on The Modern People Leader. We talked about how to find and amplify the golden nuggets of your culture, the three layers of a great employee experience, why you need to “touch the elephant”, and what kids' stories can teach us about leadership.----
Jessica Zwaan returned to The Modern People Leader for a deep dive on how her PeopleOps as a Product philosophy came to life. We talked about the early days of the framework, writing her book, and the launch of MPL Build — a new collaboration between MPL and Jessica to bring the methodology to more teams.----
Shane Koller joined us on The Modern People Leader. We talked about adopting a product mindset in HR, how Ancestry's people team built their “product roadmap”, and why even great HR programs fall short when they're not connected.----
Michele Bousquet joined us on The Modern People Leader. We talked about her career journey, leading with heart, and why HR shouldn't be so complicated.----
Linda Aiello (CPO, DraftKings), Carmel Galvin (CPO, Klaviyo), and Stacey Richey (Global VP, People, Smartcat), joined us for MPL Live in Boston, Massachusetts.We talked about the current state of HR, how roles are shifting with AI, and how they're moving beyond traditional engagement metrics.----
Shlomit Gruman-Navot joined us on The Modern People Leader. We talked about her evolution as a people leader and how Miro is making AI learning a priority for employees. ----
Brandon Carson, Chief Learning Officer at Docebo, joined us on The Modern People Leader.We talked about the one thing holding companies back from adopting AI faster, why AI makes learning “scaled to one”, and why the future of work isn't about replacing humans - it's about amplifying them.----
Brian Elliott, a leading expert on flexible work, joined us on the show.We talked about whether or not remote work is actually dead (looked at the actual data), the questions to ask when your CEO pushes for a RTO, and why a return to office won't fix bad management.---- Sign up for our upcoming webinar with ChartHop. Get Atlassian's free guide to AI-powered knowledge management Buy tickets for MPL Live Boston.---- (07:36) How Brian became a leading voice on the future of work(13:39) The origins of Slack's Future Forum and key findings(14:56) The media vs. reality: Is remote work really dead?(17:14) CEOs pushing RTO: Data-driven decision or gut feeling?(19:02) The role of real estate, stealth layoffs, and productivity concerns(23:27) The trust factor: Why some leaders struggle with hybrid models(26:35) Politics and workplace decisions: The hidden forces at play(28:34) The shift from central business districts to neighborhood economies(30:37) The future of work isn't fully remote or in-office—it's flexible(34:12) How HR leaders can push back on RTO mandates(38:19) The contradiction: CEOs demanding AI innovation while enforcing RTO(41:50) Performance management in a hybrid world: Why tracking outcomes matters(47:33) How leading companies successfully implement flexible work policies(49:30) The impact of return-to-office policies on women in the workforce(54:23) What cities will look like in a remote-first future(57:57) Five years from now: What will the workplace look like?(01:01:43) The economic realities of remote work and city tax structures----
Qu'est-ce que sont les People Ops ? Leurs missions ? Leurs responsabilités ?Pourquoi et comment mettre en place une stratégie People Ops ?C'est le sujet abordé avec Agathe Martinot dans ce dernier épisode de la saison 1 du podcast Engrenages.Après une première expérience entrepreneuriale dans le monde du recrutement, Agathe a rejoint My Job Glasses en tant que Ops Manager. Elle y était en charge de tous les sujets Ops, tant sur la partie Revenue qu'auprès de l'équipe RH. Elle rejoint ensuite Swile et se spécialise en tant que People Ops.Son champ d'action se base sur 4 piliers :
Bullhorn, the staffing software platform, announced the launch of its new AI solution, Bullhorn Copilot. Bullhorn Copilot will span the entire Bullhorn platform, beginning with Copilot Starter, a set of generative AI capabilities embedded directly in recruiters' ATS/CRM. Copilot Starter debuted at the Bullhorn Engage event in Sydney ahead of an April product release. https://hrtechfeed.com/bullhorn-copilot-launches-with-ai-tools-tailored-to-the-staffing-industry/ Led by a new generative AI recruiting copilot, iCIMS' latest winter release delivers improved decision-making abilities and better hiring efficiency to millions of users globally. “iCIMS Copilot gives talent acquisition teams a competitive hiring advantage and unparalleled productivity across the talent lifecycle,” said Al Smith, chief technology officer at iCIMS. “We're harnessing the power of generative AI and delivering new capabilities and experiences in our latest product release to help companies transform how they find, hire and mobilize the best talent.” https://hrtechfeed.com/icims-launches-new-genai-powered-recruiting-assistant/ ChartHop, the dynamic People Operations Platform, announced the launch of its HRIS, a human resources information system that seamlessly works in concert with ChartHop's People Operations Platform, empowering HR teams and employees with a unified source of truth for people data, enhancing decision making with powerful AI insights, and streamlining how companies manage their workforces. https://hrtechfeed.com/new-hr-tech-first-advantage-charthop/ Coming off the strongest quarter in company history and 1,000%+ growth since 2020, the builders of award-winning Conversational AI technology for HR and recruiting (Paradox) announced that founder Aaron Matos is promoting Adam Godson to Chief Executive Officer, with Matos now serving as Executive Chairman https://hrtechfeed.com/paradox-names-adam-godson-as-ceo/ Jobiqo GmbH, announced the relaunch of TheJobNetwork™ that campaigns jobs over a vast network of job sites as the largest recruitment ad network in North America. Effective April 1, 2024, TheJobNetwork job board, will be hosted by Jobiqo and supported by Veritone's AI-enabled programmatic technology, to help media brands connect their audience and tap into hidden advertising revenue potential. https://www.jobboardsecrets.com/2024/03/11/job-board-news-afterthebadge-seojobs-jobiqo/
In this eye-opening episode, I sit down with Ivori Johnson, the Head of People & Inclusion at ChartHop. Join us as we delve into Ivori's unique journey from studying medicine to becoming a trailblazer in Human Resources and Diversity, Equity, and Inclusion (DEI). Discover how Ivori's life took an unexpected turn when someone entered her world and redirected her path from medicine to HR and DEI. Despite facing discrimination in her pursuit of HR roles due to presenting herself as masculine and Queer, Ivori defied the odds and ascended to senior positions in DEI at tech giants Google and Twitter. In this candid conversation, we explore the challenges Ivori encountered, the resilience that propelled her forward, and the significant milestones in her career. Uncover the parallels between Ivori's journey and unexpected connections with pop culture as we delve into what she and John Wick surprisingly have in common. Join us as we tackle the important topic of breaking down barriers in the workplace, fostering inclusivity, and creating a positive impact in the world of HR and DEI. Ivori Johnson's story is not just one of career transition but also a testament to the power of authenticity, resilience, and the pursuit of meaningful change. Ivori's Resources: I Hate It Here Newsletter by Hebba Youseff Race Ahead Newsletter This podcast is powered by HRatHeart Consulting Inc. - The HR Safe Space
From Billy Joel to Remote Work! In this lively interview, co-hosts Rick Haney and Kaleem Clarkson welcome Alex Hilleary, co-founder of Gather, later acquired by ChartHop. The conversation begins on a light and fun note as Alex reveals his passion for Billy Joel, and how he has attended Billy's concerts in every city he's lived in.Our hosts explore Alex's background, delving into his education at Georgetown and participation in the Venture for America program, which eventually led him to Cleveland. They touch on the challenges faced by cities like Cleveland in retaining talent, with a focus on the potential of remote work to address these issues.In this positive tone, they discuss the impact of COVID-19 on remote work. Alex shares insights into the sudden responsibilities faced by People Operations professionals during the pandemic, navigating the challenges of a swift shift to remote work, internal communications, and the growth of tech companies.Alex also talks about the creation of the People Ops Community. He explains how it originated as a growth play for Gather, a company born to empower remote work and organically transformed into a space for people operations professionals to connect, share experiences, and seek advice.Alex delves into the difficulties people ops professionals encountered during the pandemic and their navigation through them, reflecting on the rapid adaptation required, the widespread burnout, and the accelerated growth of tech companies during that period. He emphasizes the newfound responsibilities of people operations in managing internal communications, particularly in smaller and midsize organizations!Shifting gears, the conversation moves to the main topic for every thought leader in the distributed work realm: remote and hybrid work models. Alex shares his perspective on the ongoing evolution of work structures, emphasizing that many companies, especially smaller ones, are still navigating immediate challenges rather than designing the future of work. He acknowledges the varied pros and cons of different models and stresses the importance of thoughtful design.A comical anecdote about Alex's experience with long hair during the pandemic, including an awkward moment when he was mistaken for his mother wraps up this engaging installment! You don't want to miss it.Thank you for joining us, Alex! From personal interests and experiences to the challenges and transformations within the realm of people operations, remote work, and community building, this one is an insightful and entertaining listen.Learn more about Alex:LinkedIn - https://www.linkedin.com/in/alex-hilleary/Webpage - https://www.charthop.com/The People Ops Weekly Newsletter - https://www.charthop.com/the-people-ops-weekly/
In today's episode of Category Visionaries, we speak with Ian White, Founder, CEO & CTO of ChartHop, a people ops platform that's raised over $74 Million in funding. Topics discussed: Ian's background as a student of both computer science and theater, and as a startup founder Building a new way of planning, managing, and supporting the people in an organization Differences between being a CTO and a CEO How ChartHop helps connect, visualize, and align people to empower organizations through insights, alignment, and action. Lessons from getting his first customer, people operations, and community building Favorite book: The Five Dysfunctions of a Team: A Leadership Fable
Welcome back to New World of Work! In this episode, Rhys sits down with Ivori Johnson, Interim Head of People, Talent, and DEIB at ChartHop, for a discussion on influencing and convincing C-suite executives of the value and importance of the PeopleOps function. They will discuss making a clear case for the value of the function, especially in remote/hybrid environments, how Ivori uses her DEIB background to be an effective leader, and the PeopleOps ‘PR' problem. Ivori will share her strategies for helping to position the PeopleOps function as the ‘hero' of the workplace and effectively communicate its advantages to C-suite executives. This podcast episode was produced by Quill.
This episode features an interview with Sarah Diegnan, VP of Customer Experience at ChartHop, a dynamic, visual, and actionable people analytics platform that helps companies manage and support their employees. Sarah leads ChartHop's customer journey, partnering with customers from the first moments of onboarding through successful execution of all account goals to make sure customers get the most out of ChartHop. With a background in structural engineering, Sarah's career has taken her from building cathedrals to building customer relationships. And in this episode, she discusses how to systematically design the customer journey, and how she drives value from day one, and how she creates that stickiness factor to get customers hooked on the ChartHop brand.Quotes*”You really have to think through: Who are my customers? What are they buying? Why do they need us? Why do they use us? I think sometimes we get caught in a little bit of a trap because we are the ones that have to define what value means for our product.”*”At the end of the day, your customer journey is truly project management. I mean, it's customer management at that point. And so how I've always thought about customer journey in a lot of ways is, you're building a building, Like you start by digging the ground and building the foundation. And in a lot of ways, that's not the most attractive part of the building. But if you don't have a strong foundation, you don't have anything. And so that's what I always compare to your onboarding and your implementation. And so I do think there is correlation between building a building and the customer journey.”*”I feel really strongly that the best experience that we can provide to our customers is the one that is rooted in process, and everyone follows the same process. And that's not to say that we treat everyone like a number. Every customer is gonna have their own unique style. Every customer is going to have their own unique use cases and challenges. And I welcome all of that. I want that. But the foundation has to be the same.“Time Stamps[0:52] Introducing Sarah Diegnan, VP of Customer Experience at ChartHop[4:02] How Sarah started as a structural engineer, designing a cathedral[9:47] Sarah's “reckoning” where she pivoted to Customer Experience[13:35] About Sarah's journey to Opower[24:33] How does Sarah apply her expertise to CX at ChartHop today?[29:34] How does ChartHop use KPIs and metrics to tune into CXBioSarah Diegnan is the VP of Customer Experience at ChartHop. Sarah has over 10 years of experience in customer success and operations, having served in various leadership roles at companies such as Acuity Brands, Opower, and Adura Technologies. She is a results-oriented leader with a proven track record of building and scaling successful customer success organizations. She is passionate about driving value for customers and helping them achieve their goals.Thank you to our friendsThis podcast is brought to you by HGS. HGS is a digital customer experience leader dedicated to delivering winning customer interactions at scale that are prompt, personal, and positive. We continuously transform, optimize, and grow enterprises to exceed ever-rising customer expectations. HGS provides our clients with the right talent and technologies needed to champion every moment. Learn more at hgs.cx.LinksConnect with SarahLearn more about ChartHopConnect with Sohaib on LinkedInCheck out HGS
Inspired by the recent Wharton People Analytics Conference, in this special episode of the Digital HR Leaders Podcast, David Green takes us on a journey through the history, present and future of people analytics. Incorporating insightful conversations with many influential leaders in people analytics, such as Prasad Setty, former Head of the People Analytics team at Google, and Dawn Klinghoffer, the Global Head of People Analytics at Microsoft, this episode will be exploring the evolution of people analytics over the past decade, its growing impact on businesses, and the future trends that will shape this field. Throughout this episode, expect to learn more about: The Five Ages of People Analytics Model How people analytics has transformed over the past decade The growing influence of people analytics on organisations, as data-driven insights reshape decision-making processes and enhance business performance The key trends that will define the future of people analytics, including emerging technologies, ethical considerations, and the evolving role of HR professionals. Whether you are an HR professional, business leader, or simply curious about the transformative potential of people analytics, this episode is a must-listen. Support from this podcast comes from Charthop. You can learn more by visiting: charthop.com/digitalhr Hosted on Acast. See acast.com/privacy for more information.
In this episode of the Digital HR Leaders podcast, David is joined by Aaron Falcione, CHRO and instrumental figure in the formation and cultural development of Organon – a company dedicated to the health and well-being of women. From policy creation to employee listening, Organon's HR strategies have all been created with the company's mission in mind – women's health. Key topics covered in this episode include: Unveiling the role of HR in shaping Organon's empowering culture and mission Pioneering policies that champion women's health and well-being Unleashing strategies for fostering an extraordinary employee experience Harnessing the power of employee voices in decision-making for remarkable outcomes Uniting employee feedback and organisational data to drive impactful initiatives Revolutionising performance management processes for enhanced results Gaining invaluable insights and advice for aligning culture with the company's mission If you're looking to unlock the secrets to driving organisational success through an employee-centric approach, then this episode is for you. Support from this podcast comes from Charthop. You can learn more by visiting: charthop.com/digitalhr Hosted on Acast. See acast.com/privacy for more information.
In this episode of the Digital HR Leaders podcast, David is joined by Ian White, CEO of Charthop – a platform dedicated to helping data-driven people operations teams. As an HR technology leader, Ian brings valuable insights into the evolving world of HR management and the role of technology in shaping the future of HR. Together, David and Ian explore the concept of people operations and its transformative impact on businesses' HR operations. They delve into: The characteristics and differences between modern people operations teams and traditional HR roles The importance of transitioning to people operations in today's workforce and its alignment with employee needs and expectations The role of technology in supporting the transition to people operations and the challenges companies face in adopting a digital approach to HR The potential of generative AI in supporting people operations and people analytics, along with ethical considerations The skills HR professionals need to prevent biases and manage ethical implications when using generative AI Ian's insights on the future evolution of HR technology and the new capabilities in the Charthop platform to support modern people operations teams This conversation is for every HR leader and professional seeking to understand the evolving world of HR management and the role of technology in shaping the future of HR. Support from this podcast comes from Charthop. You can learn more by visiting: charthop.com/digitalhr Hosted on Acast. See acast.com/privacy for more information.
In this episode of the Digital HR Leaders podcast, David is joined by Dr Ella F. Washington, Professor of Practice at Georgetown University McDonough School of Business, CEO of Ellavate Solutions and author of “The Necessary Journey: Making Real Progress on Equity and Inclusion”. Ella has dedicated her career to creating diverse and inclusive workplaces and, in this episode, she shares her research on how organisations can navigate their DEI journey through her DEI Maturity Model. In this conversation, expect to learn more about: Ella's DEI Maturity Model that outlines the different stages of an organisation's DEI journey The three P's of DEI journeys: purpose, pitfalls, and progress Common mistakes organisations make on their DEI journey How organisations can measure their DEI progress and what they should focus on next This episode is for all the people and HR leaders and professionals looking to create a more diverse, equitable, and inclusive workplace. Support from this podcast comes from Charthop. You can learn more by visiting: charthop.com/digitalhr Hosted on Acast. See acast.com/privacy for more information.
In this episode of the Digital HR Leaders podcast, David is joined by Aashish Sharma, VP of Workforce Intelligence at Raytheon Technologies. As the founding leader of the workforce intelligence function at Raytheon Technologies, Aashish has seen first-hand how the field of people analytics and HR has evolved in the last few years. This is where the workforce intelligence function at Raytheon was born. In this discussion, expect to learn more about: The evolution from "people analytics" to "workforce intelligence" Productising people analytics at scale Organisational challenges and guidance for aspiring people analytics leaders Supporting a company through mergers and acquisitions Positioning workforce intelligence during cost-saving measures The impact of M&A on workforce planning The future of people analytics with AI and machine learning Overall, this episode offers valuable insights for HR leaders and people analytics professionals navigating organisational transformations and building impactful workforce intelligence functions. Support from this podcast comes from Charthop. You can learn more by visiting: charthop.com/digitalhr Hosted on Acast. See acast.com/privacy for more information.
Accelerated by a global pandemic, youth are experiencing a mental health crisis unlike anything we've seen before.There aren't enough clinical providers. For every 1,200 students there's only one school psychologist.Lack of providers makes support inaccessible. Costs are high and waitlists are as long as 4-6 monthsSupport is reactive rather than proactive. Students don't get help until they reach a breaking pointEducators are burnt out. There's not enough support & educators are feeling the burdenClayful provides coaching for every student - when & where they need it. We chat with founder Maria Barrera about:Maria's experiences as an immigrant from Colombia What it takes to get schools admin, teachers, counselors, parents, and students onboard The financial incentives that make it possible for schools to provide Clayful The importance of providing support, not advice - and the inspiration behind this intentionHow to measure success and what to optimize for - "We want to reach more kids - but we also want to build their own capacity to coach themselves. If we design for daily use, does that mean we become a crutch? How do you define value? If one session changes a kid's life, is that enough?"About MariaMaria ran her first coaching session when she was 15. Then as a tutor, and now as founder of Clayful, Maria has always found joy in coaching others through everyday life stressors and challenges. This led her to start a tutoring company while getting her engineering degrees at Stanford University, to leading growth, product, and marketing at edtech leader Nearpod, and to being a part of the early team at HR-focused, a16z-backed, ChartHop. Now, she is building Clayful to be the support she wished she had had (and that would have saved her lots in therapy bills!). With Clayful, kids have access to personalized resources that improve their mental wellness, regardless of socio-economic status.Follow Maria:LinkedIn TwitterFollow Clayful, and bring Clayful to your school;LinkedIn Instagram Twitter www.clayfulhealth.comSupport the show
In this episode of the Recruiting Daily Podcast, Ivori Johnson, who leads diversity, equity, inclusion, and belonging at ChartHop. She discusses how performance reviews can help combat workplace bias.Johnson explains that biases can lead managers to favor certain employees over others, which can ultimately affect their performance evaluations. She suggests creating a process to eliminate biases as much as possible and introducing mechanisms to make managers aware of their workplace biases and be more objective in their evaluations. The conversation also touches on the importance of standardized interviews in reducing bias during the recruitment process.Workplace bias is a prevalent issue that can affect employee performance evaluations. In this podcast, Ivory Johnson shares insights on how performance reviews can be used to combat workplace bias. She suggests creating a process that eliminates biases as much as possible and introducing mechanisms to make managers aware of their biases and be more objective in their evaluations. Additionally, the conversation highlights the importance of standardized interviews in reducing bias during the recruitment process. By taking people through similar interview processes and asking similar questions, companies can reduce bias and promote fairness.Listen & Subscribe on your favorite platformApple | Spotify | Google | AmazonVisit us at RecruitingDaily for all of your recruiting, sourcing, and HR content.Follow on Twitter @RecruitingDaily Attend one of our #HRTX Events
Ian White (Founder & CEO, ChartHop) joined us on The Modern People Leader live from Transform. Timestamps: (0:20) What's giving him energy at Transform (2:16) The pandemic was forcing function on a lot of the trends we were already seeing (3:30) The panel he led on compensation (4:20) Data is nothing without context (6:00) Getting a single view of all of your people in your organization (11:20) The next big people problem that could be solved related to data (15:25) How he thinks about building new products (21:33) The most compelling idea he heard at Transform Subscribe to the MPL Weekly Digest: https://forms.gle/qdt6YaWULfoEHb6n8 Follow us on LinkedIn: https://www.linkedin.com/company/the-modern-people-leader
In episode 90, Coffey talks with Sarah Diegnan about the systems used to create exceptional customer experiences.They discuss the correlation between the customer journey and customer experience; all the departments that take part in a customer's journey; the importance of a customer-centric approach for product development; effective client segmentation; how user expectations have changed; setting up actionable metrics for engagement; the current role of AI in customer experience and what to expect in the future; and how leaders can adapt the customer journey to enhance employee engagement.Good Morning, HR is brought to you by Imperative—premium background checks with fast and friendly service. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com. If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com. About our Guest:Sarah Diegnan is ChartHop's VP of Customer Experience. After leading complex implementations at Acuity Brands, Opower, and Oracle, she brings operational excellence to creating and delivering a world-class customer experience for all of ChartHop's customers. She is an expert in leading a customer journey, partnering with customers from the first moments of onboarding through successful execution of all account goals -- making sure customers are getting the most out of ChartHop. In addition to her SaaS experience, Sarah was a practicing structural engineer at Skidmore, Owings and Merrill and worked for the commercial real estate developer, Tishman Speyer. Sarah holds a BS in Civil Engineering from Bucknell University, an MS in Structural Engineering from Stanford University and an MBA from UC, Berkeley, Haas School of Business. Sarah lives in San Francisco with her wife and two very active sons.Sarah Diegnan can be reached at https://www.charthop.com/About Mike Coffey:Mike Coffey is an entrepreneur, human resources professional, licensed private investigator, and HR consultant.In 1999, he founded Imperative, a background investigations firm helping risk-averse companies make well-informed decisions about the people they involve in their business.Today, Imperative serves hundreds of businesses across the US and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies.Mike has been recognized as an Entrepreneur of Excellence and has twice been named HR Professional of the Year. Additionally, Imperative has been named the Texas Association of Business' small business of the year and is accredited by the Professional Background Screening Association. Mike is a member of the Fort Worth chapter of the Entrepreneurs' Organization and volunteers with the SHRM Texas State Council.Mike maintains his certification as a Senior Professional in Human Resources (SPHR) through the HR Certification Institute. He is also a SHRM Senior Certified Professional (SHRM-SCP).Mike lives in Fort Worth with his very patient wife. He practices yoga and maintains a keto diet, about both of which he will gladly tell you way more than you want to know.Learning Objectives: 1. Explain the relationship between the customer journey and customer experience and identify the key touchpoints.2. Analyze the importance of a customer-centric approach for product development and describe effective strategies for client segmentation.3. Gain knowledge on how leaders can adapt the customer journey to enhance employee engagement.
Maria is the founder and CEO of Clayful - a mental health platform for young kids. Prior to Clayful, Maria took on leadership roles in Growth and Marketing at ChartHop and an education technology company, Nearpod. While receiving her bachelors and masters in Mechanical Engineering from Stanford University, she also worked for Boeing and GE Aviation in Manufacturing Engineering. Enjoy!
Pre-IPO Stock Market Update - Jan 06, 2023Topics include;- Canva launches new products; Canva Docs + Magic Write- 409A (internal) valuation updates from Stripe, Checkout.com, Instacart, Databricks- Capital raises from Asimov, Synthekine, ChartHop, Immune-Onc Therapeutics, Ensoma- 40+ new indexes published ... AG Dillon Pre-IPO Equity Vintage Indexes- Exits from Magic Leap, Evernote, FTX (bankrupt)- Quarterly update of AG Dillon Pre-IPO Equity Index; average of last 40 quarterly vintage indexes- Reconstitution of AG Dillon Pre-IPO Equity Secondary Investable Market Index- Canva company spotlight- Autonomous driving emerging technology spotlightView full video here = https://youtu.be/mZdVx2z8TZgRegister for the live weekly webinar here www.agdillon.com/webinar.www.agdillon.com/agdillon_vcfund for more on AG Dillon & Co venture capital funds.
Sarah Diegnan is ChartHop's VP of Customer Experience, after leading implementations at Acuity Brands, Opower and Oracle, she brings operational excellence to creating and delivering a world class customer experience for all ChartHop's customers. She is an expert in leading a customer journey, partnering with customers from the first moments of onboarding through successful execution of all account goals, making sure customers are getting the most out of CharterHop. In addition to her SaaS experience, Sarah was a practicing structural engineer at Skidmore, Owings and Merrill, and worked for the commercial real estate developer, Tishman Speyer. Questions Can you share a little bit about your journey, how you got to where you are today? What catalyst got you into the customer experience journey? And just a little bit about who you are in your own words? Could you tell us a little bit about your company ChartHop and what is the service or product that you provide? What is your view on the customer journey through an HR lens. And how do you think EX impacts customer outcomes, the ins and outs of a customer health score? Are there any emerging trends that you've seen in the CX space, in the employee experience space that you think organization should really be paying greater attention to or tapping into as we embark on our new year? Could you share with us what's the one online resource, tool, website or app that you absolutely can't live without in your business? Now could you also share with us maybe one or two books that have had a great impact on you, it could be a book that you read a very long time ago, or even one that you read quite recently, but it surely has created an impact maybe had great value in your leadership delivery and you just really would love to share it with us. Could you share with our listeners what's the one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. Where can listeners find you online? In times of adversity or challenge, do you have a quote or saying that you tend to revert to, it kind of helps to get you back on track or get you back refocused if for any reason you get derailed. Highlights Sarah's Journey Me: Now, we always like to give our guests an opportunity to share with us in their own words, a little bit about their journey, how you got to where you are today? What catalyst got you into the customer experience journey? And just a little bit about who you are in your own words? Sarah shared that sometimes she likes to say that she has a bit of a meandering path to where she is today. But she thinks that's actually something that is common amongst customer experience professionals is it takes a lot of different skill sets and she thinks you can build those at a lot of different areas. And so, she started her career as a structural engineer, was something that she always wanted to be when she was a little kid, people would ask, what do you want to do, and she wanted to design buildings, she wanted to design skyscrapers. And so, that is what she did, she set out to do it, and she went to school, she went to engineering school, and she loved it, she really did. And she thinks architecture and buildings will always have a very, very special place in her heart. However, what she started realizing when she hit about year 4, year 5, being a structural engineer is that it's a very narrow piece of a we'll call it building lifecycle, very, very narrow. And she had the fortune to work with a project manager who was representing the owner, and she really had purview of the whole project, sort of end and all the pieces coming together to build these amazing buildings. And she had lunch with her and said, “I would like to do your job, can you tell me how to do it?” And one of the first things she said was, “Well, I went to business school, because you need to learn the business side of the business or of buildings.” She was like, great. So, she did that, she went to business school and coming out of business school, she thought working in real estate development was the place for her. She did that for a couple years, and again, realized it was still a little too narrow in a lot of ways. And living in the Bay Area, it's really easy to get the start-up itch, you sort of look around, and tech is everywhere. And she had the fortune of literally running into a friend, running in Golden Gate Park in San Francisco. And she said, “You need to talk to my sister. She is at a start-up and they're selling commercial lighting controls and they need an engineer who understands buildings, building operators, engineers.” And she said, “You know what, I know that person, that person is me.” And that was her very first job. We called it project operations and this was a long time ago. But it was customer experience. It was the start of customer experience, and it was sort of the start of her journey to where she is today. ChartHop is her fourth start-up and throughout her career, she's sort of grown into taking on more and more teams and have gotten to a point today where she leads all of customer experience at ChartHop, and that includes professional services, their customer success team, their technical support team, and their account management slash renewals team. So, sort of a crazy story how she got here, but the reality is, it's working with customers that she loves. It's the project management and the operational piece and she's sort of grown that throughout the years as an engineer, as a real estate professional and now as a tech professional. About ChartHop and What Service or Product Does ChartHop Provide? Me: Amazing. So, Sarah, you are at a company called ChartHop and for those of our listeners that don't know what ChartHop does, could you tell us a little bit about your company and what is the service or product that you provide? Sarah stated that it's a great question, she's happy to talk a little bit about it. So, ChartHop is really transforming the way companies think about managing and supporting their people. So, what that means is, they can take people data from all your different systems, so your HR system, your talent acquisition, system equity, and put it all in one place. And the thing that makes ChartHop really special is that it's not just for HR professionals, or it's not just for the CEO, it is truly for every single person at the company, your individual contributors, all the way through to your CEO. And the reason why that's so important is because what you're doing is you're creating a very transparent organization; you're creating a one stop shop for everybody in the organization to get all the information that they need. If you're an individual contributor, it's really all the information that you need to understand and navigate the organization, or someone in her role, it gives her the ability to look in one place to understand everybody in her organization, where might they be on a vesting schedule? How long have they been at ChartHop? What has their performance look like over the years? And so, it's, it's really designed to create a transparent organization. It's designed to make sure that leadership is making good decisions, especially when we start thinking about DEIB in the workplace. And one of the key attributes is really, it's for everyone at a company, not just the HR team. Views on the Customer Journey – How Does EX Impact Customer Outcomes – Ins and Outs of a Customer Health Score Me: So, HR plays a very important role in an organization. And I'd love for you to maybe take a few minutes and discuss with us your view on the customer journey through an HR lens. And how do you think EX impacts customer outcomes, the ins and outs of a customer health score? Sarah shared thar those are all great questions. And she thinks part of what attracted her to ChartHop was this sort of, she'll call it intersection of HR and or employee experience and customer experience. Like most people that are listening to this podcast, if you're managing and leading a customer experience team, it probably means that you are leading a pretty big team. When you're talking about services in an organization, it's human capital. If robots could do our jobs, if a health score, which she'll get into in a minute, was just two plus two is four, we wouldn't be here. And so, you have to take care of your people and she thinks that's first and foremost why EX and CX are in a lot of ways the same thing, and they influence each other. She thinks time and time again, we've learned that happy employees, employees that understand the mission, employees that are driven by that mission, are going to be your highest producers, and they're going to be the most productive. And if you think about putting that motivated, high performer on a call with your customer, that's infectious, absolutely infectious. That motivation and that desire to drive value with the customer is going to translate every single time. And so, it is so important as CX leaders to really be thinking about that. And really thinking about how to engage your team, not just in, “Hey, these are the metrics, we need to hit as a company,” or “Hey, this is what you need to do with your customers.” But really investing time, investing professional development, and really thinking about the employee experience, because it is going to translate. She also thinks one of the interesting things she's been able to do at ChartHop is really work closely with head of HR and think about how the employee experience is truly also how we think about a customer journey. If you think about those magic moments for a customer journey, there's onboarding and implementation, you have to nail that, you have to have customers coming out of that phase of the journey, and just feeling so excited and so pumped that they bought ChartHop and that they're using ChartHop, that's the same thing you want your employees to feel when they're coming out of onboarding, internal onboarding, you want them to feel so excited, you want them to feel so empowered. You want them to understand what they're doing at ChartHop. And so, you can really see the overlap, and this is something she's worked really closely with their head of HR at ChartHop to make sure that they are tracking together so to speak. When you start thinking about driving adoption for customer journey, that is the exact same as working with someone on your team on what their professional development is. You chart out someone's professional development the exact same way you're going to chart out a customer's objective planning with you. And so, really thinking about all of those things and making sure that they're aligned. And one of the questions asked also was to talk a little bit about health score. She thinks health scores are absolutely fascinating. And also, just really where you get to sort of like, leave your fingerprint, your true unique fingerprint on how you think about your customer base. She mentioned this before, two plus two is four, that's great and she's sure all the professionals out there could put together a really, really smart mathematical equation to take you to the number of support tickets, bugs, time to launch, outcome of a use case and sort of put a number together and come out with a magic number at the other end. But that doesn't really capture everything that goes into customer health. It is truly an art and a science. And she thinks science is really important, it is important to calculate that number, that magic number that says, “Hey, if they're above 80%, they're happy, below 80% they're yellow, below 30% they're red.” Great, so we have a stoplight. But what is the customer saying to you on the phone? What is the customer bringing to you in your weekly calls? What is the customer saying during quarterly business reviews? That's going to be a different level of understanding of how happy that customer is. And one example that she gives a lot to her team is just thinking through if you have a customer who is really excited about working with you on beta features, or alpha features, and it's like, “Hey, I want to be there, I want to test it with you.” Then if you're basing their health solely on sort of like number of bugs, it's not going to look pretty. But if that customer is signing up for it, and excited about it, then there's a different overlay that you need to put on that customer. And so, she really truly thinks it's an art and a science of how you think about health score. And again, just to sort of come full circle, it's the same exact thing with employees. You can't just look at one dimension, humans are multi dimension, and you have to look at a lot of different factors to really assess. Is this person a flight risk or are you going to keep them for another couple of years. And so, it's really thinking about things both from just a pure human perspective and from a numbers. Me: Brilliant, awesome, thank you for sharing all of that Sarah, great insights and nuggets as it relates to HR customer experience, the health score, integrating all of that looking at the human dimension is so, so important if you really want to create a strong culture. Trends Emerging in 2023 as it Relates to Customer Experience and Employee Experience Me: Now, you've been in the customer experience space for quite some time. And I just wanted to know, as we exit one calendar year and jump into another, are there any emerging trends that you've seen in the CX space, in the employee experience space that you think organizations should really be paying greater attention to or tapping into as we embark on our new year? Sarah shared that this is such a great question. And something she's been definitely thinking a lot about, especially as she's sure most people are doing this too, going into planning, going into next year's fiscal planning. She thinks it's a couple of things. And she's used this word before, and so she doesn't want to overuse it, but it's relevant, is transparency. If she thinks about the CX organization and just employees in general, they're sort of demanding, she thinks that's the right word. They're demanding more transparency. We've seen a lot about pay transparency and really posting pay scales. And that ripples through all parts of the organization, it's not just pay, it's truly transparency in who reports to who and what are people working on and what deals are closing. And so, she thinks that's a really big trend that folks need to take a step back and make sure that they're being as transparent as possible with their employees. She thinks that also leads true because of the remote environment. She knows a lot of companies ChartHop is one of them, they're still remote and so really focusing on transparency to her also means focusing on communication, sort of overly communicating with your employees, making sure they truly understand what we're all doing right, what direction are we pointed at, what is our mission? What should we be thinking about day in and day out. And she thinks that that actually also is something that she's thinking about with their customers. Transparency with their customers looks a little bit different but it's something that she's continuing to see and think about. Every one again, this goes back to sort of the human nature, like humans have different ways of learning and that is something that she's hearing customers really sort of demand again, use that word demand from us right now, as customer success professionals is customers want to learn how they want to learn. And what she means by that is she actually truly spoke to a customer this morning, that was like, “Hey, your CSMs are great. But I sort of want to figure some of the stuff out myself. I want to read a help article.” She has other customers say to her, “I want more videos. I want more in app communication.” And she sort of feels like all of that is about communication, all of that is about transparency, all of that is about sort of meeting people where they are. And so, she thinks that's a big trend to be thinking about as you're thinking through your customer journey for your specific product is all the different ways to communicate with your customer. And a not be annoying. So not to be annoying, but just sort of meet the customer where they're at, like, “Hey, if you want to read something, here's the link to the doc, if you want to see a step by step video, here's driving to you're learning centre.” And so, that's a big trend that she's seeing right now is customers really wanting to choose their path and sort of choose how they want to learn about your product. Me: It's interesting you said that because I actually attended a Customer Success Conference in Washington in October, and I sat in a session where they spoke about community and more organizations building out their community pages on their websites where if you do have an issue, you don't actually have to get in touch with the company because the community can help you because other people have had similar issues, and I thought that was so brilliant that if we could really get more of that. When I think about my own devices, like even my Apple computer or my phone, if there's something wrong or something I'm not sure about, I automatically go to Google. And usually, Google populates based on the SEO, the Apple community comes up like in the first two or three resolution options that Google provides you with and 9 out of 10 times someone else has had that issue, and the answer is right there waiting for you. So, I totally get when they say they want to have the opportunity to be able to fix it on their own. Sarah shared that she loves that. She thinks community is so important. She also thinks that that's where you get really cool thought Leadership. You get folks that are using your product in ways that you had no idea, you're like, wow, she would get on the phone with customers and be like, “Wow, that was super clever. I never thought about doing it that way.” And so, she loves the concept of a community, and we can all learn from our peers in so many ways. She loves that. App, Website or Tool that Sarah Absolutely Can't Live Without in Her Business When asked about an online resource that she can't live without in her business, Sarah stated that that's such a great question. So, first and foremost, she do have to say it is that again, she mentioned this a couple moments ago is that part of her job description is leading a large team, it's just always what it's like in a customer experience organization. So, to be totally true, ChartHop has really changed how she manage teams. And so, she'd say that's tool number one. Even at some point, if she were to leave, she would definitely advocate for that platform. It helps her navigate so many things with her team that it's so important. She thinks number two, is video conferencing. She knows that there is Zoom fatigue in the world, she truly appreciates it, and she feels it. But being face to face with your customer is priceless. It is so hard to pick up on tone in an email, it's so hard to really convey what you're trying to say without having that face to face and with so much less travel, that is so critical. You have to put a face to a name, that's how you build relationships and build rapport. And then the last one she's going to say, which goes back to her very nerdy engineering days because she at her core, she is an engineer is really Excel or Google Sheets. She uses Excel all the time, it's what she needs to run her business. Me: Brilliant, brilliant Excel is a very powerful tool. Sarah agreed absolutely, people don't get as jazzed about it, but she does, it's truly her go to. Books that Have Had the Biggest Impact on Sarah When asked about books that have had an impact, Sarah shared that she has one in mind that she read probably about 8 years ago, and she recently reread it, because their CEO loves it as well. And so, he had all the executive team read it, it's called The Five Dysfunctions of a Team: A Leadership Fable, the title of it is so great. It's by Patrick Lencioni. It's so great, because it's transferable both from a leadership team perspective, but also from a CX perspective. And so, what she means by that is, the whole concept of the book is that there is a first team, and your first team is not who you think it is, a lot of people think that your first team are the people that report to you. And the concept is that that's not actually true. Your first team are your peers in the organization and the reason why it's your peers is because together you are a matrix. You're a matrix organization, and together, you all need to work to reach the ultimate company goal, not your own goal, it's not like “How does Sara reach her goals across customer experience?” No, no, no, it's how do we, as an executive team work together to reach our goals as a company? And so, it's really this concept of you have to have a common goal number one, and like, your team goal can't outshine the common goal. And the reason why she likes it for customer experience, as well and it's something that she drives with her leadership team, is they are a matrix environment, they have four separate teams that report to her, but together, these four teams need to work together for the one common goal of creating the absolute best customer experience for their customers. And so, if that is what we're keeping in mind, if truly every single day we show up and say our goal is to provide the best customer experience to our customers, then the right thing to do is very easy, or who does what becomes very clear. And so, it's a book that really resonates with her, and she recommends, it's a very quick read. And she recommends it as both a CX professional, but also just as you're continuing to sort of move up the ladder as you think about working across teams as well sort of cross functionally, it's an absolute great read. Me: Very nice. So, we'll definitely have the link to that book in the show notes of this episode. While you were explaining what the book was about in summary, especially the example you gave off, one person's goal should not outshine the overall goal of the company. I thought of football, I guess because we're in World Cup season now. And I said to myself, one person's goal cannot outshine the overall team's goal, which is to win the game. Sarah agreed, exactly. So, she coaches her two boys' soccer team. They call it Soccer, Football. There are some really great football soccer commercials happening now by the way. And it's so true, it's something that she really talks to the kids about from a young age, both when you score a goal and when the team scores against you, it's not the goalie's fault, it went through every single player before it got to the goalie. And same concept, the person who scores it touched a lot of feet before it got to that person that eventually put the ball on the back of the net. So, you are exactly right. She is a sports nerd. Same concept, so she loves it. Me: That just popped in my mind a while ago, I was like wow, it's such a simple statement. But it's so profound and you everybody kind of has that mindset in an organization, I think the employee and the customer experience can be phenomenal. What Sarah is Really Excited About Now! When asked about something she's really excited about, Sarah shared that that's a really great question. So, she'll give two answers. Personally, what she's working on, she's a member of an organization, it's a women's networking organization. And they meet once a month with a peer group, is actually interesting, this is now becoming a theme, a peer group. So, other women who are at her same level and sort of going through sort of the same things and they're all in the same macro environment. And so, even if maybe some of them are not customer experience professionals, they're marketing professionals, most are in the start-up environment. But it's something that she's really embracing. And each month they meet and we all bring to the table something that they're facing or something that they're thinking about or challenge that they're going through with the company, and really working on being reflective, that is something that she's working on is, when you are in it every day with customers, you sort of create this world where you're sort of go, go, go, go go. And she thinks that a little bit more reflection is always really good. And so, that is something that professionally she's working on is sort of taking those, it's only two hours once a month, but really taking the time to reflect like, sort of prepare for those meetings and sort of reflect on herself. And then for her team, this might sound a little funny, but she's actually right now, hiring a new leader for the for the customer success team. And she's so excited to partner with this new leader because the customer success managers at ChartHop are absolutely phenomenal, truly phenomenal. And she's excited to get a leader in seat that is really going to work with them, both from a professional development standpoint, and also just a process perspective but really dive in and take that team to the next level. And so, that's really her focus is just finding and hiring such an amazing leader for an amazing team. Where Can We Find Sarah Online LinkedIn – Sarah Diegnan Quote or Saying that During Times of Adversity Sarah Uses When asked about a quote or saying that she tends to revert to, Sarah stated yes, that's a good one. One of the things she thinks about is, and the folks out there listening, and the customer experience org can sort of relate to this is that some days you show up and you have a list of things to do and none of those things get done. Because at the end of the day, we are going to follow the lead of our customers, and so, if a customer needs to talk to her, she's going to drop everything to talk to that customer and she's sure every single person that's listening does the same exact thing. And so, in the moments when she's thinking to herself, “Wow, I am buried. Like, how am I going to get all of this done?” She goes back to something that her mom would always say to her, “It'll all get done, Sarah, it will all get done.” And it's something that she thinks about a lot. How it all gets done is sort of in the background, it's truly just believing in yourself, and believing that you're going to figure it out and having that confidence that as her mom would say, “It's all going get done, Sarah, it's all going to get done.” Me: Thank you so much for sharing Sarah, for taking time out of your very busy schedule to hop on this podcast, have this great conversation, give our listeners greater insights as to what they can do, what they can improve on, what are some of the emerging trends that you've seen, the fact that we need to be more transparent, we need to be more collaborative. Some of the different applications that you've used and are continuing to use to enhance your work that you do daily to improve your productivity as well as to get your job done. And of course, working towards the overall goal which is to create that magical experience for your customers at ChartHop. Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners Links The Five Dysfunctions of a Team: A Leadership Fable by Patrick Lencioni The ABC's of a Fantastic Customer Experience Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!
Working across the entire organization and collaborating effectively with other teams represents a leading factor in the evolution of the CFO. But that's just one aspect of a CFO's job. There is so much more to being a great CFO, like being able to tell the company's story in a compelling way to investors, managing finance teams, ensuring successful M&As, and so much more. So let's dive in and see what it takes to nail each of these functions with our guest, Matt Wolf. As the CFO of ChartHop, Matt spearheads communicating the company's story in a compelling way to investors and the broader market. Before ChartHop, he served as the CFO at Roadster, where he gained experience leading financial services, implementing effective fundraising, and guiding operational improvement. In this episode, we discuss: -How can CFOs manage high-growing organizations? -What is the key to being able to tell a company story in a compelling way to investors in the broader market? -How can CFOs ensure a successful acquisition integration? -How can you maintain the entrepreneurial spirit while still managing risks? -What is the key to cultivating an environment that ensures employees have the right resources to succeed, particularly remotely? Presented by Personiv https://insights.personiv.com/cfo-weekly
In this week's podcast, we go on a journey with Tiffany Monroe, Chief People & Culture Officer at H&R Block, on how she is transforming H&R Block's people strategy to better align with the company's ambitious growth goals. On a mission to transform the organisation, Tiffany shares the various phases she and her team have been taking to implement their new operating system, BlockOS. The discussion also covers real-time results, the impact the pandemic has had on the progress of the strategy, Tiffany's learnings and a lot more. Support from this podcast comes from Charthop. You can learn more by visiting: charthop.com/digitalhr Hosted on Acast. See acast.com/privacy for more information.
In this week's podcast, Madhura Chakrabarti, Global Head of People Insights and Analytics at Syngenta, talks about the process of upskilling Syngenta's HR function towards data fluency.Expect to learn more about the importance of upskilling the HR function to be more data literate, as well as the different learning pathways taken by Syngenta to help create a more data driven HR function. The conversation will also cover the impact this has had on Syngenta, and of course, Madura's key advice for those embarking on a similar journey.Support from this podcast comes from Charthop. You can learn more by visiting:charthop.com/digitalhr Hosted on Acast. See acast.com/privacy for more information.
In this week's episode of the Digital HR Leaders, David will be speaking to ChartHop's very own VP of People & Talent, Emily Connery, and Director of Diversity, Equity, Inclusion and Belonging, Ivori Johnson.Since ChartHop came on to the podcast last year, it has experienced fantastic growth. From just under 50 employees in 2021, it is now an organisation of over 200. And during this rapid growth, ChartHop has always kept its employee experience at the forefront of everything it does.Looking to learn more about ChartHop's employee experience and DEIB secrets, this conversation will cover insights into creating fair recruitment, compensation and performance processes and building a thriving culture in a mostly remote workforce. The discussion will also guide how to promote and measure belonging, and the role data and HR technology plays in enhancing the employee experience.Support for this podcast comes from ChartHop. You can learn more by visiting: charthop.com/digitalhr Hosted on Acast. See acast.com/privacy for more information.
In this week's Digital HR Leaders podcast, David is joined by Mollie West-Duffy & Liz Fosslien, co-authors of the book Big Feelings: How to be Okay When Things Are Not Okay. In recent years, with the pandemic, rise in cost-of-living, and war in Ukraine, it is inevitable that we have all at some point experienced some form of overwhelming emotion. But what Mollie and Liz share in this podcast, is that it is ‘okay when things are not okay'. The conversation will cover the top 3 big emotions identified in their research: perfectionism, burnout and uncertainty. Topics of discussion will also cover how as HR and People Leaders, we can not only help ourselves address these big feelings, but how we can also guide and support our employees in dealing with these oversized feelings that they may be experiencing. Support from this podcast comes from Charthop. You can learn more by visiting: charthop.com/digitalhr Hosted on Acast. See acast.com/privacy for more information.
Rasmus Hougaard, Founder and CEO of global research, leadership development and consulting firm Potential Projects, is on a mission to create a more human way of working and leading. Recently co-authoring the book Compassionate Leadership: How to do hard things in a human way, Rasmus shares his valuable insights into how we can become more effective leaders through the power of compassion with David Green.The conversation will also cover topics such as the difference between empathy and compassion, how to unlock your compassionate side, the difference in leadership expectations between generations, and the difference between men and women regarding compassionate leadership.Support for this podcast comes from Charthop. You can learn more by visiting: charthop.com/digitalhr Our GDPR privacy policy was updated on August 8, 2022. Visit acast.com/privacy for more information.
Organizational transparency is one of many buzzwords in the business world, but it can be a game changer for any company that adopts it. Executive leaders shouldn't be afraid of being transparent with employees because it can lead to greater motivation, more trust, and improved productivity.However, it can be a struggle to find the sweet spot between sharing and oversharing. And finance leaders can help bridge the gap and make a strategic impact by helping executive and department leaders discover their common language around the numbers and people that make the company's growth narrative come to life. In this episode of The Role Forward podcast, our host Joe Michalowski welcomes Matt Wolf, the CFO of ChartHop. They discuss the benefits of organizational transparency, some potential challenges, and why it ultimately benefits the company in terms of stronger employee retention.Guest-at-a-Glance
Sharon Rusinowitz, Director of Content Marketing at ChartHop, talks with Jeremy about producing evocative content.Highlights:What it means to create content that evokes emotionWhy evocative B2B content is worth producingHow to measure the success of this type of contentLearn more about ChartHopConnect with Sharon on LinkedInMemorable Quotes:"That really means creating content that hits an emotion. It's anything that garners a reaction. That could be making someone laugh, having them feel overwhelmed with the current situation, or excited about the prospect of something that can resolve that situation. Or even just something that leaves them really curious to learn more about something. It's anything that really creates a connection because that makes the content so much more memorable.""The truth is, you're never really going to be able to truly measure the emotional reaction of your audience, but you can look at certain signals to understand if your content is performing in the way that you intended it to.""Don't be afraid to take risks. Creating evocative content requires a really strong personality. It requires attention to detail. It takes time to get it right. There is a lot of trial and error in it. It requires investing in the process and being willing to iterate over time."The B2B Content Show is produced by Connversa, a podcast production agency helping B2B brands connecting with prospects, generates TONS of content, and grow revenue. Learn more at connversa.com
This week I am magnifying the voice of Emily Connery, the VP of People & Talent at ChartHop. Emily shares her HR story, and we also learn about ChartHop and all of the wonderful things she and her team are doing to enhance the people experiences there. Why ChartHop? Your people data is your most important data. And ChartHop was purpose-built for it. ChartHop brings together all your people data - from payroll & demographic to performance & engagement. They handle it extremely carefully, ensuring the most sensitive data is protected. But, with ChartHop, data is just the beginning. ChartHop is everything you need in one platform. Emily also shares the resources that she finds helpful to keep her up to date on all things HR and the things she does for self-care. Be sure to follow Emily on LinkedIn and check out ChartHop at https://www.charthop.com/.
Continuing our HR Tech series, we speak with Sharon Rusinowitz, the Director of Content Marketing at ChartHop. In this episode, Lindsey and Sharon discuss what the content team of the future looks like and how to re-shape how you think about content. Listen as Sharon discusses how to develop a B2B SaaS content strategy extending beyond the written word and how to create a cohesive narrative across mediums. - Connect with Sharon: https://www.linkedin.com/in/sharonrusinowitz/ - Learn more about ChartHop: https://www.charthop.com/ - Connect with Lindsey: https://www.linkedin.com/in/lindseygroepper/ - Learn more about BLASTmedia: https://www.blastmedia.com/
In this week's HR Tech news roundup: Investment in work tech drops; ChartHop launches compensation reviews, and more.
In this week's HR Tech news roundup: Investment in work tech drops; ChartHop launches compensation reviews, and more.
In this episode of the HR Leaders podcast, I'm joined by Ian White, Founder, CEO and CTO of ChartHop, to discuss the future of people analytics in HR.
I'm joined by Ivori Johnson, Director of Diversity, Equity, Inclusion, and Belonging at ChartHop, and Kat Kibben, CEO and Founder of Three Ears Media. Listen in as we discuss Pride Month, being LGBTQ+ at work, and how to be an inclusive employer.
Join Kyle as he speaks with Ian White, founder and CEO of ChartHop. ChartHop is the leading innovator in people analytics that helps companies improve organizational health, drive alignment and accountability, and save time and money.Previously, Ian was the founder and CTO of Sailthru, the marketing cloud delivering billions of personalized newsletter emails per month for top publishers and e-commerce brands. Through his experiences, Ian felt the pains of planning and building a team -- and wanted to build something better than the spreadsheets and legacy HR systems he'd been struggling with. We discuss a range of topics, including: How to reduce turnover with people analyticsThe importance of having a pulse on HR data and how to fix it when it becomes a mess How to improve the employee lifecycle through people analytics Rebel HR is a podcast for HR professionals and leaders of people who are ready to make some disruption in the world of work.We'll be discussing topics that are disruptive to the world of work and talk about new and different ways to approach solving those problems.Follow Rebel HR Podcast at:www.rebelhumanresources.comhttps://twitter.com/rebelhrguyhttps://www.facebook.com/rebelhrpodcastwww.kyleroed.comhttps://www.linkedin.com/in/kyle-roed/Buzzsprout - Let's get your podcast launched! Start for FREEDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the show
In this episode of Punk Rock HR, I'm joined by Ian White, the founder, CEO and CTO at ChartHop, a people analytics platform helping leaders plan and build better organizations. ChartHop solves the problem plaguing most organizations: Who reports to who and where is everybody located? So if you — like me — have ever worked in HR and want to wrap your arms around who's in the company and what they do, this episode's the one for you. Sit back and enjoy my conversation with Ian White. Punk Rock HR is proudly underwritten by The Starr Conspiracy. The Starr Conspiracy is a B2B marketing agency for innovative brands creating the future of workplace solutions. For more information, head over to thestarrconspiracy.com. To read the full show notes for this episode, visit: https://laurieruettimann.com/why-org-charts-matter-with-ian-white
Our conversation today is with John Wetzel, Alex Hilleary, and Brooks Sime — Co-Founders of Gather (acquired by ChartHop in March, 2022) — on building a company oriented around a future of work that puts people first and streamlines workflows for People Operations teams.Alex is the former COO of Gather where he led sales and marketing. John is the former CEO of Gather where he led product, design customer experience, and operations. Brooks is the former CTO of Gather and led all engineering efforts. As we cover in our conversation, Alex and John previously worked at BoxCast together here in Cleveland prior to working on Gather and separately, Brooks worked across several industries as a startup engineer in New Orleans.After successfully navigating Gather to their new home at ChartHop, Alex is going back to his roots, building out a community marketing channel leveraging the assets he established at Gather while John is a now a senior product manager overseeing ChartHop's Employee Experience product and Brooks is a lead software engineer.In our conversation, which all three founders would like to dedicate to Ari Kedoin and Emily Armando, the Venture for America fellows who joined the Gather team here in Cleveland last summer and who have also now joined the ChartHop Team — we cover the full story of Gather, from inception through to acquisition and learnings along the way – please enjoy!--Learn more about GatherLearn more about ChartHopConnect with John Wetzel on LinkedIn or on Twitter @John__WetzelConnect with Brooks Sime on LinkedIn or on Twitter @BrooksSimeConnect with Alex Hilleary on LinkedIn or on Twitter @alex_hilleary
In this episode of HR Work Break, I'm happy to be joined by Ivori Johnson, Director of Diversity, Equity, Inclusion, and Belonging (DEIB) at ChartHop, a data analytics company that specializes in people data—from payroll & demographic to performance and engagement. Listen in as we discuss how DEIB is essential to career growth, company culture, and organizational success.
Welcome to the Use Case Podcast, episode 196. Today we have Ian White on from ChartHop about the business case, the use case for why his customers stay customers and why his prospects become customers.
William Tincup speaks with Emily Connery from ChartHop about annual planning and how it's dead.What's next for many of us is changing. Your company's ability to hire great talent is as important as ever – so you'll be ready for whatever's ahead. Whether you need to scale your team quickly or improve your hiring process, Greenhouse gives you the right technology, know-how and support to take on what's next.
On today's episode I finally got the chance to sit down with Ben! Ben Pollack is the Head of Growth Marketing over at ChartHop. If you don't know Ben yet, here's the TL;DR - he's a brilliant, forward-thinking marketer, with a knack (dare I say...obsession) for cutting out the crap and making an impact on the bottom line. We chat about his intolerance for getting stuck in an MQL purgatory, how they've prioritized nailing the product market fit for ChartHop, and that pesky misunderstood discipline of attribution. This episode is action-packed. Dive in! See you on the other side ✌️ Show Notes: Follow Ben: https://www.linkedin.com/in/ben-pollack-0874a575/ Follow Kaylee: https://www.linkedin.com/in/kaylee-edmondson/ ChartHop Builds a High-Quality Pipeline with the Right Product-Market Fit: https://www.linkedin.com/business/marketing/blog/linkedin-ads/startup-spotlight-growth-series-charthop Primer: https://www.sayprimer.com/ Learn more about Chili Piper: https://www.chilipiper.com/ Demand Gen Chat is a Chili Piper podcast hosted by Kaylee Edmondson. Join us as we sit down with leaders in marketing to discover the key to driving B2B revenue. If you want benchmarks or insights on trends in the market, this podcast is for you!
This week on Product Marketing Life, host Mark Assini is joined by Saad Asad, Senior Product Marketing Manager at Charthop. Saad shares his experiences of working in product marketing at start-up companies, focusing on the triumphs and tribulations in his career so far.
HEADCOUNT PLANNING FOR HYPERGROWTH When you are working TA in a rapidly scaling business, business as usual won't suffice because nothing at all is usual about the circumstances you're in. As the recruiter / Head of TA (guess what, at early stage chances are, you are both!) the founding team is going to look at you to make it happen for the business. - What roles to hire first at Seed, Serie A, Serie B? - How to prioritise, based on need for business or difficulty in hiring? - How to ensure diversity & inclusion when the pressure is to hire today and yesterday? - How to keep track of all of this, what are tools we can use to manage & report? - What are the essential tools TA needs to use? - When do we expand the TA team? - How do we structure it? We're with Matthias Schmeißer, Director of Talent (Beamery), Robert Krzyzaniak, Head of Talent (Taxfix) and Sanne Goslinga, Director of Talent (Marathon VC) Ep115 is sponsored by our buddies Charthop. ChartHop delivers a fresh take on People Analytics, bringing disparate sources of people data together in a dynamic platform that's visual and actionable. Unlike legacy People Analytics solutions, ChartHop is designed to be used by the whole organization. This helps companies improve organizational health, drive alignment and accountability, and save time and money. ChartHop plays well with dozens of platforms through robust integrations across the HR tech stack, and serves companies like BetterCloud, Lightspeed, Starburst and InVision. Head to the ChartHop website to learn more!
Brianne Kimmel launched her first fund for Worklife in the fall of 2019 and has quickly broken out as a new emerging fund manager. She funds companies building the future, in her own words: “Where work is more creative and anyone can start something. Where life is more flexible and not tied to an office. Where everyone is a triple threat.” She's backed standout companies like Hopin, Deel, Pipe, Public, Charthop, and others and we chat with Brianne about how she's done it as she gears up for Fund II. We dig into how she spends her time (hint: helping companies recruit is key!), why community is an important foundation for Worklife, and how to scale the relationship driven parts of the job. We wrap up each episode with a shoutout and Brianne highlights Paige Doherty who recently wrote a book, “Seed to Harvest: A Simple Explanation of Venture Capital”, helping make venture more accessible and understandable. The #ANGELS Pod brings you conversations about the latest tech trends with the people inventing and shaping them in Silicon Valley and beyond. Hosted by the co-founders of #ANGELS, an investment collective: Jessica Verrilli, April Underwood, Jana Messerschmidt, Chloe Sladden, Katie Stanton, and Vijaya Gadde. We'd love to hear your feedback. You can reach us on Twitter @HashtagAngels. The #ANGELS Podcast is a production of Haitch Industries. Our theme music is by Tobey Forsman of Whipsong Music. The episode was produced and edited by Edit Audio.
Hello and welcome back to Equity, TechCrunch's venture capital-focused podcast, where we unpack the numbers behind the headlines.We're closing our survey soon, so this is your last chance (probably) to get your voice heard!Despite it being a short week, as always, it was a busy, busy time. We had Grace on the dials today, and Danny, Natasha, and Alex making chit-chat about the tech world. As with every week this year, we had to cut and cut and cut to get the show down to size. Here's what made it in in the end: Medium saw more employees depart the company after CEO Ev Williams published a 'culture memo.' While the Medium memo doesn't wholly ban politics, some allege that the undertone of the statement, timed weeks after a failed unionization attempt, created an unsafe environment. A week later, Natasha covered another controversy, this time at Y Combinator. We riff on the takeaway, and what this story looks like three months from now. The issue of company culture is attracting companies. Or more precisely startups, with Blendoor dropping a new report this week that TechCrunch covered, and Vault raising $8.2 million to provide a software solution to aid employees in reporting misconduct. On the funding round beat, we explored ChartHop's new $35 million round that Danny had many thoughts about, fake-chicken nuggets startup Nuggs raising $50 million, and Faculty's latest deal that will help power its vision for the future of male grooming. We also got into Lifted's elder-care focused round, a startup in the larger healthtech beat that Natasha is giving some of her attention to. And we wrapped with the ExtraHop exit. We spent a minute trying to figure out why the company was valued at $900 million in its exit. The number, while large, felt light based on what we knew about the company.Thanks for hopping along with us this week and every week. Quick programming note: Natasha will take Alex's spot on the Monday show for next week since he's out, so be nice, and send her stuff to mention.
Hello and welcome back to Equity, TechCrunch's venture capital-focused podcast, where we unpack the numbers behind the headlines.We're closing our survey soon, so this is your last chance (probably) to get your voice heard!Despite it being a short week, as always, it was a busy, busy time. We had Grace on the dials today, and Danny, Natasha, and Alex making chit-chat about the tech world. As with every week this year, we had to cut and cut and cut to get the show down to size. Here's what made it in in the end: Medium saw more employees depart the company after CEO Ev Williams published a 'culture memo.' While the Medium memo doesn't wholly ban politics, some allege that the undertone of the statement, timed weeks after a failed unionization attempt, created an unsafe environment. A week later, Natasha covered another controversy, this time at Y Combinator. We riff on the takeaway, and what this story looks like three months from now. The issue of company culture is attracting companies. Or more precisely startups, with Blendoor dropping a new report this week that TechCrunch covered, and Vault raising $8.2 million to provide a software solution to aid employees in reporting misconduct. On the funding round beat, we explored ChartHop's new $35 million round that Danny had many thoughts about, fake-chicken nuggets startup Nuggs raising $50 million, and Faculty's latest deal that will help power its vision for the future of male grooming. We also got into Lifted's elder-care focused round, a startup in the larger healthtech beat that Natasha is giving some of her attention to. And we wrapped with the ExtraHop exit. We spent a minute trying to figure out why the company was valued at $900 million in its exit. The number, while large, felt light based on what we knew about the company.Thanks for hopping along with us this week and every week. Quick programming note: Natasha will take Alex's spot on the Monday show for next week since he's out, so be nice, and send her stuff to mention.
Eightfold is at it again. After raising a $125 million dollar round round last they just announced a $220 million dollar series E round. Wow. They are now valued at 2.1 billin dollars. The funds will be used to continue the growth and development of Eightfold's AI-powered Talent Intelligence Platform and expand its growing partner ecosystem. Since the announcement of Eightfold AI's Series D funding round in October of 2020, the valuation of the organization has more than doubled. This is a direct result of the significant momentum achieved by customers and partners in the public and private sector. The innovation delivered through a single Talent Intelligence Platform is the foundation for leading global organizations as they prepare for the acceleration of changes in jobs, demand of evolving skills demand and other post-pandemic shifts in the workforce. “Powered by AI and machine learning, Eightfold's platform provides global enterprises with a single solution for managing the entire talent lifecycle, including hiring, retaining, and growing a diverse global workforce,” said Deep Nishar, Senior Managing Partner at SoftBank Investment Advisers. “We are pleased to partner with Ashutosh and the Eightfold team to support their ambition of transforming how enterprises manage talent and how people build their careers.” https://hrtechfeed.com/eightfold-ai-raises-220m-series-e/ Talent Inc. the company that operates TopResume and TopCV, announced the acquisition of Imkey Holding, a global subscription-based platform for online resume-building. Based in the Netherlands, Imkey helps job seekers create job-winning resumes and CVs online through their builder platform on its global property, Resume.io, as well as its 10 additional localized sites. Since launching in 2012, Imkey has helped build more than 7 million resumes and CVs in over 100 countries. “While most job seekers find tremendous success when working one-on-one with a professional resume writer, we also recognize that others may not be ready to make such an investment in their careers,” said Byron Matthews, Chief Executive Officer of Talent, which adds Resume.io to its suite of professional career-services brands that include TopResume, TopCV, and TopInterview. “By acquiring a resume-building property such as Imkey's Resume.io, we can strategically expand our service offerings to help those job seekers who either are creating a resume for the first time or who aren't interested in working with a professional writer right now. In addition, Imkey's extensive international presence will allow our organization to continue expanding its global footprint and empowering more professionals to take control of their careers and land the right job, sooner.” https://hrtechfeed.com/talent-inc-acquires-another-resume-service-provider/ Loophire a startup out of nebraska has raised $300k seed round. Loophire's technology solution combines algorithms that automate the initial match before giving each party the choice to pursue one another if the opportunity is right. For employers, Loophire goes beyond resumes to provide candidate assessments for skills, culture, and long-term fit, preliminary screening interviews, and customized services at performance-based pricing. For job applicants, Loophire provides career coaching, timeline and career growth transparency, and regular communication throughout the hiring process. The result is a high-touch, curated experience for both companies and candidates. Loophire says they address the critical gap in the hiring process — applicant experience. With more than two-thirds of job applicants reporting they have been turned off by a bad interview experience, companies cannot afford to be disengaged or unresponsive in a competitive jobs market. Loophire increases the probability of hire by 65% from “Introduction” to “Accepted Offer” through their streamlined approach. Because they deliver results at a fraction of the traditional cost, even smaller businesses and the qualified candidates they hire can access a superior hiring experience.---loophire.com https://hrtechfeed.com/silicon-prairie-startup-loophire-gets-300k-seed-round-for-assessment-tech/ Stoke, which operates in the freelance management system space, announced a $15.5 million Series A funding round. This was led by Battery Ventures, with participation from all previous investors and angels... To date, the company has raised $20 million. The investment allows Stoke to drive expansion and meet the rapidly growing demand from U.S. companies seeking to work more effectively in the changing workforce which includes both freelancers and full-time employees. Stoke was founded with the mission to help companies harness the power of the freelance revolution by simplifying the way they collaborate with the non-payroll workforce, which includes freelancers, contractors, consultants, agencies and gig workers. Features all-in-one platform that enables companies to hire top talents quickly, set up automated onboarding workflows aligned with government guidelines, pay multiple invoices across 190 countries, all while ensuring management, finance and human resources teams have full visibility and control over budgets, in addition to automatic legal and tax compliance. https://hrtechfeed.com/freelance-management-system-stoke-raises-15-5-million/ ChartHop, the people analytics platform, has raised $35 million in Series B financing led by Andreessen Horowitz (a16z) and other investors. The company previously raised $14 million in summer 2020. ChartHop has seen exponential growth since 2019, going from a one-person company to a team of 75. During the same time period, ChartHop built a customer base of over 130 corporate customers and increased month-over-month revenue by 17% for the past 12 months. “ChartHop's visual approach to people analytics allows leaders to make organizational planning and strategy decisions with confidence,” said Ulevitch. “We're thrilled to lead ChartHop's Series B because of their impressive growth, the company's vision, and the terrific, mission-oriented team they've assembled.” https://hrtechfeed.com/charthop-announces-35m-series-b-funding/ Theres a new tech talent platform….Commit announces its emergence from private-beta with an oversubscribed funding round to future-proof the careers of Canada's best Startup Engineers. This first-of-its-kind professional network is designed to support developers who are passionate about building early-stage software, but who have been constrained by geography. The platform uniquely provides peer-to-peer support and career development resources, and erases the friction between talent and opportunity by hiring engineers and then matching them with world-changing startups, regardless of location. The launch is fueled by an over-subscribed $6M seed round which was uniquely preempted by Commit's own customers–the majority of whom are Canadian technical founders. The company already boasts a roster of 50+ high-profile startups that want to work with Commit Engineers. The funds will be used to 10x the number of Engineers on the platform in the next 12 months, and continue to build and invest in the programs that reach and support the best talent in this space. Interested Engineers can join the waitlist at Commit.dev today. The company is based in canada. https://hrtechfeed.com/commit-raises-6-million-for-canadian-software-engineer-community/
ZoomInfo, a market intelligence company, has acquired Insent, a conversational platform provider for businesses, in an undisclosed deal.With the acquisition of Insent, companies, ZoomInfo's clients, will use the chat at a large scale.Marqeta, a payments service company, has gained a market capitalization of over $17.2 billion on its debut. This is due to the company's share rise of more than 20%. Marqeta's clients include Uber Technologies and DoorDash, Inc. The shares of the financial technology firm started at $32.50, up from its initial public offering (IPO) price of $27 per share. Genasys Inc. has acquired Zonehaven. First responders, public safety organizations, and communities can use Zonehaven's planning, training, and resources to handle evacuations and repopulations successfully. Zonehaven's services are trusted by more than 170 fire districts, 140 law enforcement agencies, and 200 communities.Zenoti is an all-in-one cloud-based platform for salons, spas, and medi-spas founded in 2010 by Sudheer Koneru and Dheeraj Koneru has raised an additional $80 million in its Series D round. This additional funding was led by TPG, a global alternative asset fund. Appointment scheduling, online booking, billing, built-in marketing, inventory management, CRM, and loyalty functions are included. ChartHop, an organization management platform that builds the data-driven status of a company to help them design their future, has announced its raise of $35 million in a Series B funding round led by Andreessen Horowitz (a16z). Elad Gil, Cowboy Ventures, and SemperVirens had participated in the round. ChartHop will use the proceeds from the investment to accelerate its roadmap, build and improve its existing features, and in growing its team.Vancouver, Canada-based Commit, which works with remote-first startups, connecting engineers to founders, has raised its first round of funding worth $6 million in a seed round led by Accomplice, with participation from Kensington Capital Partners, Inovia, and Garage Capital. BukuWarung, an Indonesian fintech focused on digitizing business for MSME merchants, has raised its Series A funding worth $60M. The proceeds shall be used to double the workforce, improve payment infrastructure. The total funding for the startup now crosses over $80M, and before Series A, in February this year, BukuWarung had raised $20M from rocketship.vcUnified experience management (UXM) software solutions provider 1E has announced that global investment firm Carlyle Group has acquired a majority stake in it in a deal that reportedly values the company at $270 million. Other financial details of the transaction were not disclosed by either of the companies. According to Carlyle's press release, Sumir Karayi, founder and CEO of 1E, will retain a significant minority stake in the company now and shall remain the CEO. Most of 1E's senior management staff will be retained, while Cormac Whelan will be appointed as the chairman. Employees will own a portion of the business and share in the company's future growth.Sinch, a Swedish cloud communications company, has acquired MessageMedia, a messaging service provider for businesses, for $1.3 billion. The $1.3 billion transaction comprises $1.1 billion in cash and the remaining in shares. The transaction would be completed in this year's second half. Pennylane, a full-stack financial management platform, has raised $18.3 million in a funding round led by Sequoia Capital.The company has been working on an accounting platform that would benefit both clients and their accountants. The organization, which focuses on small and medium businesses, has already attracted hundreds of clients.Contentstack, a headless content management system provider, has raised $57.5 million in a Series B round led by Insight Partners. Other participants include new investor Georgian and existing investors Illuminate Ventures and GingerBread Capital. With this round, the company's total has gone up to $89 million.The new fund will be used to accelerate the company's investments in this technology, drive its worldwide expansion, and extend its partner network.Cash flow problems that stem from the payments cycle of an organization continues to be a major problem for businesses today, Jesse Ghansah, co-founder and CEO of Float, said in an interview with TechCrunch. Float solves the problem with its credit solution. Originally named Swipe, Float aims to tackle cash flow problems for small and medium-sized businesses in the African region. According to Mr. Ghansah, cash flow problems occur, typically after the product is serviced, when businesses have to wait for 30-90 days to receive payments for service. This causes them to fall behind in meeting their own expenses.Aserto, a cloud-native authorization service that provides enterprise-ready permissions for SaaS applications, has raised $5.1 million in its first seed round funding led by Costanoa Ventures and Heavybit Industries. Aserto creates a sophisticated service for developers, giving them fine-grained control over roles access control based on policies that it calls “policy-as-code approach to authoring, editing, storing, versioning, building, deploying and managing authorization rule”.
My guest on this week's episode is Ian White, Founder and Chief Executive Officer at ChartHop, one of the fastest growing and most exciting new technologies in our space. ChartHop has grown by more than 10X since the start of the pandemic and has a prestigious list of investors, including Andreessen Horowitz. Josh Bersin recently highlighted ChartHop as “a cool tool that displays every piece of data you need in a visual way” which is high praise indeed and deservedly so. Ian believes that when people have the full context, know what they are trying to achieve together, know their roles and fundamentally trust that Managers and Leaders are transparent and fair, you can achieve great things. In our conversation, Ian and I discuss: How Ian's own experience as a customer of HR Tech helped inspire him to build and scale ChartHop How to bring data to life so that it is accurate, accessible and applicable and so leads to actionable insights Why agility, organisational design and workforce planning all need to evolve, to support the world of hybrid work How CHROs can build on the last year and have an ability to experiment, to explore and to respond quickly How having the right people data in place supports a business operating in a fast paced environment. This episode is a must listen for anyone interested in technologies that help organise, manage and visualise people data so that it drives actionable insights. So that is Business Leaders, CHROs and anyone in a People Analytics, Workforce Planning or HR Business Partner role. Support for this podcast is brought to you by charthop. To learn more, visit https://www.charthop.com/digitalhr.
The shift to remote has had the effect of digitising previously analogue processes. This is lead to a bloom of workforce data which we previously could not collate or make use of. We are now swimming in data which can used to better understand employee sentiment and productivity, skill distribution across the company, how time is spent doing what. There is a conundrum though - at what point does the burgeoning new discipline of 'People Analytics' become 'Bossware' or workforce surveillance? What is the difference between caring about employees mental health vs intrusion onto people's personal lives? This is the topic of Ep96 of Brainfood Live On Air. If you care about what to do with the data your employees are now producing - and how to use this effectively AND ethically Ep96 is sponsored by our buddies Charthop. ChartHop is the world's first org management platform, empowering leaders to see their organization's past while designing its future. It automatically builds fluid views of a company through real-time updated org charts, custom reporting & analytics, and headcount planning that boosts efficiency across teams. ChartHop integrates with 20+ HR tech & data platforms, and companies like Peloton, MongoDB, Starburst, Postman and InVision rely on the company to plan, organize and visualize their orgs. Find out more here or click here to request a demo.
A podcast about work, the future and how they will go together
It may have been a bit of a struggle to make it work, but the pandemic has forced many companies to keep their teams intact even when they are not under the same roof. As workers have de-camped to far-flung places, perhaps permanently, we are struggling with what the future of cities will be, and what offices will look like in future too. But there is another questions that goes with that, and it is how we should compensate people. If your team members are in different places, with different costs of living, should they be compensated differently? Facebook says ‘yes' but does that mean everyone else should too? Guest: Ian White Founder and CEO/CTO of ChartHop Ian is the founder and CEO/CTO of ChartHop, the world's first organizational management platform built to help companies plan for the future. Previously, he was the founder and CTO of Sailthru, the marketing cloud delivering billions of personalized newsletter emails per month for top publishers and e-commerce brands. Before that, Ian was the first head of engineering at Business Insider and built the publishing platform that powers today's highest-trafficked business website.Through this, Ian felt the pains of planning and building a team — and wanted...
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