Podcast appearances and mentions of Bill Marriott

​Debbie Marriott Harrison shares the remarkable life and legacy of her father J.W. Marriott, co-founder of the world's largest hotel conglomerate. Known for his unparalleled business success, Bill Marriott's journey has been deeply rooted in his faith, humility, and a commitment to serving others. From placing over 1.3 million copies of the Book of Mormon in hotel rooms to fostering positive relations for the church worldwide, his influence extends far beyond the hospitality industry. We delve into how his faith has guided him through pivotal moments, including a near fatal boat accident and near-financial collapse during the real estate recession and what he hopes his legacy will be.BioDebbie Marriott Harrison was born in Washington, DC and grew up in the DC area. Her parents are John Willard Marriott, Jr and Donna Rae Garff. She had 3 younger brothers. Debbie raised 5 children and when the youngest was a Junior in High School she went back to work at Marriott International as the leader of the Government Affairs Office as one of the lobbyists for the company. After her brother Stephen passed away in 2013, she took over his job as the Culture Officer and was in charge of the Business Councils. She retired from Marriott in 2019 but still serves on the Board of Directors for Marriott International. She is a trustee on the J Willard and Alice S Marriott Foundation, the Bill and Donna Marriott Foundation, Bridges from School to work and the Wilmer Eye institute board, associated with Johns Hopkins.One of her passions is being an advocate for those suffering from mental health issues and she has been a member of several mental health nonprofits over the years including the National Institute of Mental Health.She is married to Ron Harrison. They have served as Mission leaders in the Brussels Belgium Netherlands Mission from 2000-2003. She worked in the Young Women's organization for over 33 years and is continuing to be the ward organist and temple prep teacher in her ward. Ron and Debbie have 5 adult children and 16 grandchildren.

Today's guests and friends, Mali Davies, Wolfgang Strassl and Valérie Jardin each have stories about shooting on the street. Mali talks of embracing your neighbourhood in the dark for a forthcoming project called HOME, Wolfgang Strassl finds that there's more to a portrait than simply a picture of a face, and Valérie Jardin shares her thoughts about photographing people in a candid fashion. Also, today from the mailbag, Myles Barfield has a story about legacy and how the simplest of pictures can be so effective plus I read from his book project that has become, I think, an autobiography accompanied by the most stunning photographs. Complaints corner is open for business, Chris Articulate is looking ahead to a more analogue way of sharing, Bill Marriott is going to help you feel and think VERY differently about what makes a truly expressive and emotive still picture, Harald Kahles has some ideas for specials and Maureen Bond is thinking about her why of creativity. Links to all guests and features will be on the showpage, my sincere thanks to MPB who sponsor this show and the Extra Milers without whom we wouldn't be walking each week. WHY: A Sketchbook of Life is available here.

During the pandemic, international vocalist Gary Williams decided to retrain himself to become a professional photographer, building on existing street photographic skills and interests that he'd developed touring the world as a musician. During this time, closer to home in the UK he found Camden Passage, a charming, narrow street in Islington, London, known for its antique shops, vintage quirky boutiques, and market stalls. This place was to become Gary's photographic playground where over a number of years he befriended the shoppers and shopkeepers of a unique famous street, eventually producing a book featuring those he met called The Litte Book of Camden Passage. Today he talks about designing, sequencing and producing a book, plus choosing a publisher. From the mailbag, Bill Marriott finds that photography can culturally connect in a magical way, Peter Upton is in a race against time to photograph some famous landmarks before the rising tides lay claim to them, Chris Hughes is embracing his inner Daidō Moriyama, Harriet Langridge has some street photography thoughts and I have some unexpected Scottish news so pack your travel bag, your camera bag with a fully charged camera. There's a Shutter Sync and last opportunity to join in with August's photo assignment set by Emily Renier. Links to all guests and features will be on the showpage, my sincere thanks to MPB.com who sponsor this show and the Extra Milers without whom we wouldn't be walking each week. WHY: A Sketchbook of Life is available here.

A multiple Emmy Award-winning investigative reporter and producer, Peter Greenberg is America's most recognized, honored and respected front-line travel news journalist. Known in the industry as “The Travel Detective,” he is the Travel Editor for CBS News, appearing on CBS Mornings, CBS Evening News, and Sunday Morning, among other broadcast platforms. Greenberg produces and co-hosts an ongoing series of acclaimed public television specials, “The Royal Tour,” featuring personal, one-on-one journeys through countries with their heads of state. Along with such figures as the King of Jordan, Prime Ministers of New Zealand and Israel and Presidents of Mexico and Peru, and Tanzania. The consummate insider on reporting the travel business as news, Greenberg also hosts the television show, “The Travel Detective with Peter Greenberg,” airing on Public Television. The series offers more than 50 half-hour episodes with cutting-edge travel information and insider tips you need to know before you ever leave home, plus in-depth reports on the good, bad, and yes, even ugly aspects of travel. Greenberg also has launched a series of one hour specials called HIDDEN, revealing special destinations and unique experiences that you won't find in the guidebooks or brochures. Destinations include Turkey, Poland, and Canary Islands, just to name a few. On radio, he hosts the nationally syndicated “Eye on Travel,” broadcast each week from a different remote location worldwide, and is heard on hundreds of CBS radio stations across the U.S. Greenberg is also author of The New York Times best- selling Travel Detective series. His most recent book, The Best Places for Everything, comes in the wake of such titles as Don't Go There! and The Complete Travel Detective Bible. He has also been a featured guest on CNN, NewsNation, “The Oprah Winfrey Show,” “The Rachael Ray Show,” and “The View.” Travel Weekly named him one of the most influential people in travel, along with Bill Marriott and Richard Branson. In 2012, he was inducted into the U.S. Travel Association's Hall of Leaders for his contributions to the travel industry. Among his other honors, Greenberg received a News & Documentary Emmy Award as part of the “Dateline” team for outstanding coverage of a breaking news story, “Miracle on the Hudson.” Greenberg began his career in journalism as West Coast correspondent for Newsweek in Los Angeles and San Francisco. He won a national Emmy Award (Best Investigative Reporting) for his ABC “20/20” special on the final orphan flight out of Vietnam, “What Happened to the Children?” Greenberg also received an Emmy Award for “Miracle on the Hudson” for NBC Dateline. Greenberg is the recipient of the Distinguished Service Award in Journalism from the University of Wisconsin, and an Excellence in Broadcasting Award from the Aviation Space Writers Association of America. His website, PeterGreenberg.com, is one of the leading travel news resources for consumers and industry insiders alike. When he is not traveling the globe, Greenberg also serves as an active volunteer firefighter. Our guest on episodes 109 and 287, Peter returns to the program where he confirms his one way ticket destination is still to Fire Island. After which he shares: 1.    ·      Why with very few exceptions, the best time to go anywhere is immediately after political insurrection, a civil war, or a natural disaster ·      The state of the airlines today – who's really running them, how if at all they're preparing for another software glitch, etc. ·      Overtourism and how destinations are handling it ·      The many treasures of Egypt, including the Bibliotheca Alexandrina and the Grand Egyptian Museum aka “GEM” (plus he recounts exploring the inside of a pyramid that was only just discovered) ·      Some of what makes Uganda and Rwanda so special ·      Why every American needs to buy an atlas ·      How the cruise industry is changing rapidly when it comes to technology and sustainability ·      Why he'll only travel to a place where he knows who's in control ·      Why he has a bone to pick with US State Department Travel Advisories ·      Why the worst four-letter word that starts with “f” when it comes to travel is “fear”.  

A finales de los años 60, la sucesión es una de las grandes preocupaciones tanto de Hilton como de Marriott.Conrad Hilton tiene casi 80 años y está a punto de entregar su negocio a sus hijos, Nicky y Barron. Pero su rivalidad llevará a Hilton a tomar una decisión perjudicial.Mientras tanto, Bill Marriott se impone ante su padre, J.W., con un plan de endeudamiento para catapultar a la Corporación Marriott hacia la grandeza hotelera.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Our guest this week has over 30 years of hospitality experience in international operations, capital markets, and strategic development. Please welcome to the show, CEO and Owner of Olson Kundig, Hemanshu Parwani!Hemanshu joins Host Dan Ryan to dive into the importance of showing up with intent. Hemanshu shares why designers should chase meaningful work rather than all out growth, the need to take care of those who take care of others, and how mountaineering inspires his work. Takeaways: Hospitality for many, comes close to being a religion. Built out of a devotion to caring for others, hospitality is about how you make someone feel in a space, and how you build memories with them. When in a space, people are either thinking about what memories this space reminds them of, or how the space will build new memories for them. Building spaces around the formation of memories will leave guests with unforgettable experiences. A guaranteed way to make your guests remember your experiences is by making them feel as if they were one of your group. Allowing your guests to feel like they can be their authentic selves creates satisfaction.The ethos of being an innkeeper is taking care of people. Care extends not just to your guests, but the people who are taking care of your guests. A team that is well cared for will provide even better service to guests. Everything you do should be with intent. Knowing why you are doing something is the foundation to any action. Good design comes from an intimate understanding of why you are designing. While growth is good, it should not be the end all to your pursuits. Chase aspirational, meaningful work in design, and growth will follow. Instead of simply seeking to grow, seek a challenge that forces you to work creatively.Mutual learning is an important aspect of design, and helps you be more intentional about what you do. Keeping an open mind and showing genuine interest in other's work allows you to learn quickly. Quote of the Show:“Growth is not something that we are chasing. We are chasing aspirational, meaningful work in design.” - Hemanshu ParwaniLinks:LinkedIn: https://www.linkedin.com/in/hemanshuparwani/ Website: https://olsonkundig.com/ Shout Outs:1:22 - ALIS: https://www.burba.com/ALIS 18:20 - Bill Marriott: https://www.linkedin.com/in/jwmarriottjr/ 20:49 - Harvard Business School: https://www.hbs.edu/ 21:56 - Ian Schrager: https://www.instagram.com/ianschrager/ 21:58 - Adrian Zecha39:59 - Bashar Wali: https://www.linkedin.com/in/basharwali/ 48:55 - Barry Sternlicht49:29 - W Hotels: https://w-hotels.marriott.com/ 50:02 - 1 Hotels: https://www.1hotels.com/ 51:18 - HD Expo: https://hdexpo.hospitalitydesign.com/ 52:24 - Populus: https://populusdenver.com/ 53:06 - Sonu Shivdasani: https://www.linkedin.com/in/sonu-shivdasani-obe-a46217/ 54:34 - Bermanfalk: https://www.bermanfalk.com/ 59:07 - Ed Viesturs: https://www.instagram.com/ed_viesturs/?hl=en 1:02:05 - Aggie Zamir: https://www.linkedin.com/in/aggie-zamir-a750982b/ Ways to Tune In: Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPXApple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1sAmazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419

The Suite Spot: Spotlight series is back with another one-of-a-kind episode that welcomes special guest, Christopher Calabrese, General Manager & VP of the Marriott Cancun Collection! Podcast host and TMG Marketing Director, Ryan Embree sits down with Christopher to showcase the newly renovated Marriott: Cancun, an All-Inclusive Resort, and what exciting new amenities, views, dining options, and activities hotel guests can look forward to from the astounding 450-room property. Episode Transcript Our podcast is produced as an audio resource. Transcripts are generated using speech recognition software and human editing and may contain errors. Before republishing quotes, we ask that you reference the audio.   Ryan Embree: Welcome to Suite Spot, where hoteliers check in and we check out what's trending in hotel marketing. I'm your host, Ryan Embree. Hello everybody, and welcome to another episode of The Suite Spot. This is your host, Ryan Embree. Thank you so much for joining me. We are continuing our Suite Spot: Spotlight series. This is quickly becoming one of my favorite series podcast series that we've done on The Suite Spot. Because of all the places we've traveled, we've gone up to New York, down to Miami Beach, and now we are going to beautiful sunny Mexico with a great guest, Christopher Calabrese, general manager and vice president of the Marriott Cancun Collection. Christopher, welcome to the Suite Spot. Christopher Calabrese: Thank you, Ryan. Good to be with you. Ryan Embree: Yeah, and we talked off screen how very jealous of where you're at. You've got a wonderful property over there, which we're gonna talk all about. But before we do that, I always love, we live and work in such a wonderful industry, Christopher, with tons of backgrounds and stories. Tell us a little bit about your journey, your hospitality journey, and what led you to the Marriott Cancun Collection. Christopher Calabrese: Well, I've been with Marriott for 52 years now, which a lot of people don't believe, but it's actually the truth. I've had the pleasure to work with all three of the generations of the Marriott family, starting with JW Marriott Sr., Bill Marriott, of course, who was our ex-chairman of the board, and now our David Marriott, who of course is the grandson of the founder and he is now our chairman, executive chairman, as they call it these days. So it's been an honor to work with all three generations. I started with the hot shops, which was our sort of founding company of restaurants. That's how Marriott got started in the business. And most of my background, or let's say half of my background to date so far has been food and beverage. I then became a regional director of operations in Mid-Atlantic. And I wanted to explore the world. I wanted to see international, I wanted to be a general manager. And so at that time I expressed an interest in Latin America and they said, well, you don't really speak Spanish, so we don't, we can't really put you there at this time. So I said, okay, well what might you have? They said, well, we have a job for you in the Middle East and Saudi Arabia as general manager. I said, I don't speak Arabic. And they said, yeah, but you know, your type of personality will fit in nicely in in that area, in that part of the world. So if you'd like it, let's do it. We can fly you in if you want to have a look. I said, no, that's okay. Let's just go do a one-way ticket and I'll work out there for a couple of years and hopefully one day get back to this part of the world. And, and sure enough, that's what happened. And so that's kind of my journey International. And then I moved to Puerto Vallarta as general manager of the Marriott there. And then I've been in Cancun the rest of my career, but I've moved 26 times with this company. So, um, I know what it's like to see different parts of the world or at least parts of the US for the short time that I was there, half of my career.

It's time to celebrate those that have transformed the modern hotel business. It was such an honor to hel select the Inaugural inductees to the International Hospitality Institute's Hall of Fame! The list of living inductees includes: *Richard Branson *Marylin Carlson Nelson  *Sheila Johnson  *David Kong  *Bill Marriott  *Danny Meyer  *Ian Schrager  *Horst Schulze  *Isadore Sharp  *Barry Sternlicht  Congrats to everyone!!!!

"If you have a good way to do things and everybody in your organization does it, you're going to get more business because people are going to love you because it's very consistent." - Lee Cockerell Training without enforcement is like building a grand castle on a weak foundation—it simply won't hold up. Jody and I have a great conversation on the importance of enforcing your training and creating a lasting impact in your business. Organizations should understand the significance of tying together the three pillars of success: training, testing, and, of course, enforcement. Bill Marriott taught me invaluable lessons during my time at Marriott. He emphasized that excellence can only be achieved through training, education, and enforcement. To be clear, enforcement doesn't mean being harsh or oppressive. It's about instilling discipline and accountability. During our conversation Jody and I also touch upon the essential role of enforcement in maintaining brand consistency and building trust. Brands like Chick-fil-A and FedEx excel because they consistently deliver on their promises. They leave no room for doubt or disappointment. Whether it's a sandwich or an overnight package, the experience remains the same, creating a reliable brand that customers can count on. At Disney, where I had the privilege of leading an incredible team of 70,000 employees, enforcing the training of every individual was paramount. From something as seemingly small as a well-polished name tag to upholding our brand's promise of creating magic, every detail mattered. Without proper enforcement, Disney could easily lose its reputation and become just another forgettable carnival. Make sure to listen to this episode to hear more about how enforcing your training can elevate your organization and deliver unparalleled customer experiences. Remember, it's not about being mean; it's about creating a culture of excellence, where every employee understands their role and is empowered to contribute their magic. Make sure you reach out to Magical Vacation Planners. They are consistently engaged in training to make sure you have the trip you dream of. Let them plan your next vacation. You can reach them at 407-442-2694. Resources The Cockerell Academy About Lee Cockerell Mainstreet Leader Episode Highlights [00:01:44] Best leaders lead with empathy, discipline, consistency. [00:03:36] Southwest advises best practices for landing planes. [00:07:13] Power of employees can make or break a business. [00:11:10] Keep name tag on shoes for work. [00:15:48] Manager: open-minded, listen, seek better ideas. Employee suggestions welcomed. Improve daily, enhance customer experience. Explore cockerelacademy.com and contact Magical Vacation Planner.

Welcome to the second part of our interview with the incredible Tony Capuano, the President and CEO of Marriott International. Tony is the President and CEO of Marriott International, the world's largest hospitality company with nearly 8,600 properties in 139 countries and over 31 brands, including JW Marriott, St. Regis Hotels & Resorts, BVLGARI Hotels & Resorts, The Ritz-Carlton, Westin Hotels and Resorts, and Sheraton Hotels & Resorts, among many others.Marriott also has the travel industry's largest customer loyalty program, Marriott Bonvoy, which has more than 186 million members! Tony sits on the board of directors of McDonald's Corporation and Save Venice, a nonprofit organization dedicated to preserving the artistic heritage of Venice, Italy, which since its founding in 1971, has funded the conservation of nearly 2,000 individual artworks. 00:45 Becoming the CEO of Marriott- FILO (First In, Last Out)- Control the factors that you can control- Arne Sorensen died of pancreatic cancer    - Arne was a friend, mentor, humble, iconic leader- Tony became the new CEO six days later    - Had to compartmentalize his grief and start working immediately- Buying Starwood and a round-the-world tour- Bill Marriott's advice to Arne Sorensen- Randall's experience with Arnie    - Arnie knew how to listen and connect with people 11:00 The biggest 3 lessons Tony learned from COVID- Core values and culture have never mattered more than in the pandemic- The value of authentic and transparent communication- The value of thoughtful stewardship of the company's financial position- The resilience of travel and wise business plan- Arnie's pandemic video 16:22 Interaction with employees and customers- Reads every email he gets- A face-to-face business 18:04 The importance of Extreme reparation- Prepares extremely for earnings calls- Prepared for the audience with the Marriott board for 4 nights 22:12 The importance of giving back- It's critically important to give back- Tony responded to every person who reached him out 23:52 Fill in the blanks to Excellence- The biggest lesson I've learned in my life is    - Listen to the advice of your parents- My number one professional goal is    - To give back- My number one personal goal is    - To give back- And more!Sponsors:Sandee | Bliss: BeachesWant to Connect? Reach out to us online!Website | Instagram | LinkedIn

Welcome to another episode of In Search of Excellence. It's a true pleasure to have Tony Capuano as our guest today! Tony is the President and CEO of Marriott International, the world's largest hospitality company with nearly 8,600 properties in 139 countries and over 31 brands, including JW Marriott, St. Regis Hotels & Resorts, BVLGARI Hotels & Resorts, The Ritz-Carlton, Westin Hotels, and Resorts and Sheraton Hotels & Resorts, among many others. Marriott also has the travel industry's largest customer loyalty program, Marriott Bonvoy, which has more than 186 million members! Tony sits on the board of directors of McDonald's Corporation and Save Venice, a nonprofit organization dedicated to preserving the artistic heritage of Venice, Italy, which since its founding in 1971, has funded the conservation of nearly 2,000 individual artworks. 01:56 Tony's family, childhood and early years- The importance of work ethic- The impact of Tony's father and grandfather- His parents divorced, lived with his father- Very self-sufficient from an early age- Played lacrosse at school- First job as a pot washer at Toby's Dinner Theatre- Fell in love with the hospitality business- There are no bad jobs, everything can be a learning opportunity 09:39 Interns and the operating side of the business- Tony's experience with his interns- A member of the Dean's Advisory Board at the Hospitality School at Cornell- Students who have a passion for the operating side of the business- Tony has a lot of optimism for the future of the industry 12:58 Job interviews after graduation- Cornell School of Hotel Administration- After 8 job interviews, got 7 offers and 1 rejection from Marriott- The importance of humility- Tony had deep admiration for the Marriott Company- Joined them in 1995 16:24 Working in a consulting firm- “A and B work” message from his boss that changed his perspective- Your work impacts your team, customers, and investors- Catchphrases from Bill Marriott and his father- Success is never final 22:02 Joining Marriott during their hardships- Worked under Kenneth Leventhal as a consultant- Got to do significant international work- But he had a burning desire to be inside the projects- Was always impressed with Marriott's intellect, integrity, and innovation 24:36 The importance of being in the right place at the right time- Working until 10 pm- Raised with a strong work ethic- Carol Wagner and a trip to New York- Working until the job was doneSponsors:Sandee | Bliss: BeachesWant to Connect? Reach out to us online!Website | Instagram | LinkedIn

It's the late 1960s and succession is top of mind at both Hilton and Marriott.Conrad Hilton's almost 80 and about to hand his business over to his sons, Nicky and Barron. But their rivalry will push Hilton into making a damaging decision.Meanwhile, Bill Marriott railroads his father, J.W., in order to load up on debt and catapult the Marriott Corporation into the hotel big-time.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

A multiple Emmy Award-winning investigative reporter and producer, Peter Greenberg is America's most recognized, honored and respected front-line travel news journalist. Known in the industry as “The Travel Detective,” he is the Travel Editor for CBS News, appearing on CBS Mornings, CBS Evening News, and Sunday Morning, among other broadcast platforms. Greenberg produces and co-hosts an ongoing series of acclaimed public television specials, “The Royal Tour,” featuring personal, one-on-one journeys through countries with their heads of state. Along with such figures as the King of Jordan, Prime Ministers of New Zealand and Israel and Presidents of Mexico and Peru, Greenberg's newest special features the President of Tanzania. The consummate insider on reporting the travel business as news, Greenberg also hosts the television show, “The Travel Detective with Peter Greenberg,” airing on Public Television. The series offers more than 50 half-hour episodes with cutting-edge travel information and insider tips you need to know before you ever leave home, plus in-depth reports on the good, bad, and yes, even ugly aspects of travel. Greenberg also has launched a series of one hour specials called HIDDEN, revealing special destinations and unique experiences that you won't find in the guidebooks or brochures. Destinations include Turkey, Poland, and Canary Islands, to name a few. On radio, he hosts the nationally syndicated “Eye on Travel,” broadcast each week from a different remote location worldwide, and is heard on hundreds of CBS radio stations across the U.S. Greenberg is also author of The New York Times best- selling Travel Detective series. His most recent book, The Best Places for Everything, comes in the wake of such titles as Don't Go There! and The Complete Travel Detective Bible. He has also been a featured guest on CNN, NewsNation, “The Oprah Winfrey Show,” “The Rachael Ray Show,” and “The View.” Travel Weekly named him one of the most influential people in travel, along with Bill Marriott and Richard Branson. In 2012, he was inducted into the U.S. Travel Association's Hall of Leaders for his contributions to the travel industry. Among his other honors, Greenberg received a News & Documentary Emmy Award as part of the “Dateline” team for outstanding coverage of a breaking news story, “Miracle on the Hudson.” Greenberg began his career in journalism as West Coast correspondent for Newsweek in Los Angeles and San Francisco. He won a national Emmy Award (Best Investigative Reporting) for his ABC “20/20” special on the final orphan flight out of Vietnam, “What Happened to the Children?” Greenberg also received an Emmy Award for “Miracle on the Hudson” for NBC Dateline. Greenberg is the recipient of the Distinguished Service Award in Journalism from the University of Wisconsin, and an Excellence in Broadcasting Award from the Aviation Space Writers Association of America. His website, PeterGreenberg.com, is one of the leading travel news resources for consumers and industry insiders alike. When he is not traveling the globe, Greenberg also serves as an active volunteer firefighter. Our guest on episode 109, Peter returns to the program where he briefly revisit his one way ticket destination to Fire Island. During our conversation, he also shares: Reasons for visiting Belize Saudi Arabia's ambitious tourism plans (by 2025 they aim to have 30 million visitors a year) The magic of Tanzania The two 5 letter words he despises – “Plans” & “Later” What he really thinks of “travel influencers” Balance between a destination's development & authenticity (and why during high season the Bridge of Sighs turns into the “Bridge of Thighs”) Why he travels with 40 separate airline tickets How to approach getting deals on cruises Why airline loyalty programs border on the clinical definition of fraud Why you should bring your own scale to the airport to weigh your bags And speaking of bags, why the only two kinds of airline bags are carry on and lost. For more, visit: petergreenberg.com.  

Consultant, bestselling author, public speaker, that led a team of over 40,000 cast members. He was responsible for operations of 20 resort hotels, 4 theme parks, 2 water parks, shopping & entertainment village along with ESPN Sports, A retired executive VP of the Walt Disney World Resort. He spent 8 years with Hilton Hotels and 17 years with Marriott International. He teaches leadership, management, customer service from his life at Disney. Served as chairman of the board of Heart of Florida United Way and Board of Trustees Culinary Institute of America. What a small-town boy from Oklahoma had as his career path with no college degree which leads to a story on dropping out of speech class only to learn years later that he needed that experience. He explained what Bill Marriott has meant to his career, going from sharing hamburgers with his wife to becoming VP of food & beverage for all Marriott Hotels & Resort. Challenges of opening Disneyland Paris in 1990, leaving a job only for the money, and paying attention to pictures, magazines, and more to make a difference. RAVE acronym, Take 5, being open to change, Creating Disney Leader Strategies, and the word, Magic!Lee's Books- “Creating Magic”, Customer Rules, Career Magic, & Time Management Magic. (See Links)Learn about the Cockerell Academy, his podcast- Creating Disney, and the Main Street Leader. How far ahead in time was Walt Disney? Being Grandfather of the Year and is he more busy since retirement?Lee Cockerell Links:Official Website: https://www.leecockerell.com/Buy Lee's books here: https://www.leecockerell.com/books/Cockerell Academy: https://www.cockerellacademy.com/Creating Disney Podcast: https://www.leecockerell.com/podcast/ Before the Lights PodcastGet Extra 5 Bundles: https://www.beforethelightspod.com/shopHire Tommy to Speak: https://www.beforethelightspod.com/public-speakingBecome a BTL Member: https://www.beforethelightspod.com/supportBefore the Lights Website: https://www.beforethelightspod.com/Amy Canale: https://amycanale.comSupport the show

Bill Marriott had some important life advice to give as he steps down as Marriott International's CEO. Boyd looks at what he said and what we can learn from him. See omnystudio.com/listener for privacy information.

Gerhard Gschwandtner is the founder and CEO of Selling Power, a media company that produces the award-winning Selling Power magazine and Selling Power TV, a daily video interview series on sales success. He developed and hosts the Sales 3.0 Conference, which helps sales leaders integrate technologies into their organizations to improve sales effectiveness and create greater customer value. Over the course of four decades, he has interviewed some of the most successful leaders and experts in sales, business, sports, entertainment, and politics, including Mary Kay Ash, Marc Benioff, Bill Marriott, Michael Dell, Marc Cuban, George Foreman, Arnold Schwarzenegger, Richard Branson, Jay Leno, Meg Whitman, and many more. Gerhard has studied hundreds of peak performers and worked with world-leading coaches and psychologists to create the Peak Performance Mindset training program. He is the author of seventeen books on the subject of sales, management, and motivation and received the Sales & Marketing Executives International, Inc. 2010 Ambassador of Free Enterprise Award.    Show Notes: https://www.linkedin.com/in/gerhard20/ https://www.sellingpower.com/ https://www.youtube.com/user/gerhardpsp https://twitter.com/gerhard20 https://www.linkedin.com/company/sales-30-conference/ https://www.linkedin.com/company/selling-power/ https://www.sales30conf.com/ https://www.MindsetScience.com

Today, I am presenting an encore performance of an epic interview, originally aired right here, on February 17th, 2016, when Paul Segreto and I were still co-hosting the podcast.  On that day, we had the good fortune to speak with an amazing franchising luminary, who also just passed, two weeks and three days ago.  I am speaking of course of the iconic Jerry Darnell.  Jerry left us on October 10th following complications from of all things, a brain injury.  What makes this so ironic, as you will hear during this interview, is that so much of what Jerry was known for, was the sharpness of his mind.  Jerry possessed the inane ability to recall and recount the most finite details of some of the legendary experiences of his career, life and conversations, with some of franchising's greats.   As you will hear, Jerry's life had intersections with such well knowns as Bill Marriott, Jack Nicklaus, Fred DeLuca David McKinnon and many more great and emerging franchise pros, during his storied career.  For a guy with a mind as sharp as his, to be taken from us prematurely was bad enough… but that it was the result of a brain injury that he suffered from taking a fall, makes this loss, almost surreal. 

Dr. Margie Warrell draws on her background in Fortune 500 business, coaching and psychology to embolden people to lead themselves and others to better outcomes. Living on multiple continents around the world has made Margie a sought after expert by organizations from Salesforce, British Telecom, NASA, Morgan Stanley, UN Foundation, Johnston & Johnston, L'Oreal, Microsoft, SAP, and Deloitte. A member of the Advisory Board of Forbes School of Business & Technology, her insights also draw on her work and interviews with global leaders such as Richard Branson and Bill Marriott. She is the author of the new book, Stop Playing Safe: How to Be Braver in Your Work, Leadership and Life. The titles of her other books, You've Got This, Find Your Courage, Brave and Make Your Mark reflect her deep passion for emboldening people to live and lead braver, more purposeful lives.  Sign up for 10% off of Shrink Rap Radio CE credits at the Zur Institute  

"Regions Business Radio" covers financial topics such as banking and lending, mortgages, wealth management and more. The program also allows listeners to get to know some of the top executives from Regions Bank. Hosted by J.D. Mealor, Senior Vice President and North Georgia Market Executive, "Regions Business Radio" streams live on the second Friday of every month on Business RadioX. […] The post Regions Serving the Global Market & the Mitsubishi Electric Classic appeared first on Business RadioX ®.

Regions Business Radio covers financial topics such as banking and lending, mortgages, wealth management and more. The program also allows listeners to get to know some of the top executives from Regions Bank. Hosted by J.D. Mealor, Senior Vice President and North Georgia Market Executive, Regions Business Radio streams live on the second Friday of every month on Business RadioX. […]

This week we meet with Ed Hubennette. Ed has an amazing career, starting off in the military in Vietnam to working across the Americas, many, many different cities in Asia and Europe and specifically London. Ed has had a profound impact on many peoples careers, worked in the first-ever Marriott hotel, met many celebrities through his 46-year career in hotels. We chat through so many things during the interview, everything from working in Asia, New York, London 2012 and the benefits of executive coaching. We also talk through the qualities of a great leader, the difference between leaders like Bill Marriott and Donald Trump along with the qualities others have to show when working with Ed. You can learn more about Ed here: https://www.linkedin.com/in/ed-hubennette-87b4b06/ You can email the show at oneononeconversation@gmail.com and follow us on Instagram and Twitter @onetoonepod

MEET MARGIE WARRELL: Margie Warrell draws on her background in Fortune 500 business, coaching, and psychology to embolden people to lead themselves and others to better outcomes. Living on multiple continents around the world has made Margie a sought after expert by organizations from Salesforce, British Telecom, NASA, Morgan Stanley, UN Foundation, Johnston & Johnston, L’Oreal, Microsoft, SAP, and Deloitte. A member of the Advisory Board of Forbes School of Business & Technology, her insights also draw on her work and interviews with global leaders such as Richard Branson and Bill Marriott. The titles of her other books, Find Your Courage, Stop Playing Safe, Brave and Make Your Mark reflect her deep passion for emboldening people to live and lead braver more purposeful lives. A passionate advocate for gender equality and inclusive leadership, in 2010 Margie founded Global Courage to embolden braver leadership and advance more women to decision-making tables. She is a Women’s Economic Forum honoree and Ambassador for Women in Global Business and Google’s Womenwill program. An adventurous spirit at heart, Margie has lived around the world - from the wilds of Papua New Guinea to Washington D.C. - and traveled widely. She has crossed the Sahara Desert, stayed in Palestinian refugee camps, hiked the Inca trail and Himalayas, swam with piranhas in the Amazon and, perhaps bravest of all, cycled through Beijing. Last but not least, Margie is also the mother of four intrepid teenage children and enjoys sharing adventures with them and her husband Andrew of 25 years—most recently, summiting Mt Kilimanjaro.  BOOKS: (https://amzn.to/3jpq85b) You've Got This!: The Life-changing Power of Trusting Yourself (https://amzn.to/2WJAiEh) Stop Playing Safe: Rethink Risk, Unlock the Power of Courage, Achieve Outstanding Success (https://amzn.to/3hhmpoo) Make Your Mark: A Guidebook for the Brave Hearted (https://amzn.to/3g16JFX) Brave: 50 Everyday Acts of Courage to Thrive in Work, Love and Life (https://amzn.to/2WGj36M) Find Your Courage: 12 Acts for Becoming Fearless at Work and in Life (https://amzn.to/32H9isK) Train the Brave: Tame Your Fear, Take the Chance, Dare to Live Big (Be Your Best) (https://amzn.to/2WJ257H) CONTACT: margiewarrell.com (https://margiewarrell.com) globalcourage.com (https://globalcourage.com) SUPPORT THE SHOW BECAUSE I LOVE PUPPIES! 1) TAXHUB (https://www.gettaxhub.com/?rfsn=4356929.38ee2a) NEED ACCOUNTING HELP? – Sign up for A Less Taxing Way To Work With A CPA. Get a free intro call with a tax professional. 2) Audible.com (https://www.audible.com/ep/freetrial?source_code=PDTGBPD060314004R) This podcast is brought to you by Audible. I have used Audible for years, and I love audiobooks. Click on the link to get a 30-day free trial, complete with a credit for a free audiobook download 3) BERG LEARNING Are you interested in being a super learner who can read at lighting speeds with complete comprehension? Check out Berg Learning and see how. I am currently taking these classes https://www.berglearning.com/ (https://www.berglearning.com/)  Use coupon code:Yuri10 4) ARE YOU INTERESTED IN BITCOIN or CRYPTOCURRENCY? BUY MY BOOK because ITS AMAZING!!!BE LEFT BEHIND: Discover Bitcoin and Cryptocurrency Before Your Grandma Beats You to It (https://amzn.to/3afTmOu) https://www.beleftbehind.com/ (https://www.beleftbehind.com/)

Mormons, The Amish, Bill Marriott, Verne Troyer, Soaking, Customs, Traditions, And 1 Homicide Ever

Margie Warrell is a bestselling author and global authority on living and leading with courage. Margie has learnt a lot about courage since growing up on a dairy farm in rural Victoria, Australia. She has spent the last 25 years working around the world while raising her four children.Founder of Global Courage and a member of the advisory board of Forbes School of Business & Technology, Margie has interviewed with global leaders - such as Richard Branson, Bill Marriott, and former presidential candidates Steve Forbes and Marianne Williamson - and embolden braver leadership within organizations such as NASA, Google, the UN Foundation and Warrren Buffet’s Berkshire Hathaway.An honoree of the Women’s Economic Forum, she is also a passionate advocate for the advancement of women, leading Live Brave women’s programs globally.Margie walks her talk when it comes to living bravely, most recently summiting Mt Kilimanjaro with her husband and their four children. Her latest book You’ve Got This! The Life-Changing Power of Trusting Yourself has been hailed as a ‘book for these times!’We chat about:Margie’s journey to being a global authority on courageTips for moving into the space of confidence and courageThe power of vulnerability and why we need it as a leaderHow to doubt your doubtsThis is a podcast not only for now but always and I think it will be one of your favourite listens!More at MargieWarrell.com

Where are you playing it safe in your life? What is the emotional landscape of your life? What is your fear costing you in life and in leadership? These are some hard hitting questions from coach, author and speaker extraordinaire, Margie Warrell. You'll be mesmerized by her energy and passion for emboldening people to live with courage. 

Bill Marriott's 10 Rules of Success --- Support this podcast: https://anchor.fm/the-rich-life/support

Margie's husband has been tested positive for Coronavirus, but she still found the time to be with us and encourage us in this challenging time. and I'm very grateful for that, it's why I posted the interview immediately after recording it. Margie Warrell draws on her background in Fortune 500 business, coaching and psychology to embolden people to lead themselves and others to better outcomes. Living on multiple continents around the world has made Margie a sought after expert by organizations from Salesforce, British Telecom, NASA, Morgan Stanley, UN Foundation, Johnston & Johnston, L’Oreal, Microsoft, SAP, and Deloitte. A member of the Advisory Board of Forbes School of Business & Technology, her insights also draw on her work and interviews with global leaders such as Richard Branson and Bill Marriott. An adventurous spirit at heart, Margie has lived around the world - from the wilds of Papua New Guinea to Washington D.C. - and travelled widely. She has crossed the Sahara Desert, stayed in Palestinian refugee camps, hiked the Inca trail and Himalayas, swam with piranhas in the Amazon and, perhaps bravest of all, cycled through Beijing.Here's the link to her website: https://margiewarrell.comHer book is called: YOU'VE GOT THIS!Hope this is precisely the encouragement you needed!

Every organization has team members resign. Some of the people who leave are popular. Some of them fill an important role in the organization.  How you handle the resignation will have an impact on other employees.  Begin by telling the right people in the right order about the resignation. Doing so will eliminate the wrong story getting into the rumor mill. Within a couple of hours, everyone who needs to know should know. Then you can let other team members know.  Communicate quickly and keep it positive.  At Disney, I had senior executives leave the company for better opportunities. I didn't want them to leave, but people are going to do what is best for them and their careers.  Don't burn bridges. Always keep it positive whether you are the one leaving or someone left behind.  When I left Marriott, I told Bill Marriott first. Then I talked to my direct boss. I even helped them work on transitioning a new person into my role.  Marriott treated me well over the years. When I left, I wanted to treat them well, too. And I did not take any people with me to Disney, even though there were people who wanted the opportunity to join me at Euro Disney.  Remember, your career does not revolve around a single company. And you shouldn't expect anyone else to have their career revolve around your organization.

I started my hospitality career in 1964 working at a Hilton Hotel. This episode was recorded in Hilton in Yakima, WA.  In 1973, I begin working for Marriott.  When I started my career with Marriott, many of my friends thought I was crazy to take a job with such a small company. "That company is never going to be anything", they said. Now, Marriott is the largest hotel company in the world with 6,500 hotels. When I joined them in 1973, they had only 32 hotels.  With only 32 hotels, Bill Marriott used to stop by the hotel often back then. When you walked with Mr. Marriott through a hotel, he would show you how you can do better. He was a gentleman and he made all of us feel special.  You don't have to be Bill Marriott to make people feel special.  You don't have to be a VIP to treat other people like they are important.   Start a conversation. Ask questions. Show people they are doing a good job. Give them tips on how to do better. 

If you are getting bad service in a restaurant, the problem is the General Manager, not the waiter.  If you see dirty bathrooms, don't blame the guy who cleans them, the problem is the General Manager.  If you find problems showing up like this in your organization, poor service or lack of attention to details, you either need more clarity on what you expect, better training, or you need to fire people who can't meet expectations.  The leader sets the tone, expectations, and how the show we put on every day will be executed.  But too often, the manager doesn't even know what is going on because he doesn't check. He doesn't have a checklist to make sure processes are followed. He doesn't check bathrooms to make sure they are cleaned. Let me tell you if a manager doesn't check on standards people will know. When the manager doesn't check employees will not follow through.  If you want to know the truth about what happens in your organization, check when people don't expect you to be there. This is how you can find how your organization really operates.  When I worked for Marriott, we never got ready when we knew Bill Marriott came to visit. We were always ready. It's better to get some criticism from Bill Marriott than to have employees think you only cleaned up the hotel when he was coming to visit.  You shouldn't get ready for an important guest. You should be ready for every guest, no matter who they are. My book, Creating Magic, can help get you there. 

As a leader, one of your top priorities is to be available for staff members to see you.  When I was at Disney World, I made it clear anyone could come and see me. If they were not getting their problem solved at the local level, the could bring it to me.  My responsibility was to get things right. Every cast member should have a work environment where they felt comfortable and safe. If an issue came to me, I wasn't looking for someone to blame, I only wanted to take care of the problem.  Word began to spread that Lee Cockerell would take care of it if you had an issue.  Cast members had several ways to get in touch with me. This was how I kept up with the responsibility of creating a culture people wanted to be a part of.  Bill Marriott told me, "When in doubt, go in favor of the employee." Over time, this is how you build trust. Sure, someone may take advantage of you every once in a while. But don't punish everyone because someone might take advantage of you. Take care of the people first. Then take care of the paper. Make yourself available to staff.  Believe it or not, the first step of making yourself available for staff is to get organized. You have to have your time under control so you can devote yourself to your biggest priorities like making yourself available. 

Reflecting on the Year and Getting Ready for Next Year Looking back on the year and preparing for the upcoming year is a practice that many of us consider this time of year.  Some wait until the beginning of the year, some start around October/November.  Reflection is critical, it provides an opportunity to evaluate and enjoy success, consider opportunities for improvement, and determine focus for the following year. This week on the podcast we talk about the importance of reflection, establishing goals, measuring, and iteration.  Questions Addressed Why is it important to reflect? How do you set goals & reflect? How have you performed against goals in the past year? When you set yourself up for the year, identify goals, how do you plan for opportunities that you are not aware of? If we are going to fall short of our goals for the year, how do we adjust late in the year? How important is it to focus on things outside of sales? (i.e. fitness, family) What else should we be looking at as we wrap up the year? Key Takeaways This is a great time to ask yourself the question - "Of the goals, I set at the beginning of the year - how many of them have I accomplished?" Establishing and evaluating goals/performance in the context of Mind, Body, Finances, Family.  Here are some questions I ask. Did I do what I said I was going to do? What did I add to my list over the course of the year? Where did I fail & where did I succeed most?  What patterns can I identify, and how might they apply to the next year? Evaluating the year from a personal perspective. There were some good things, and some not so good things, but I continue to move forward. The importance of building the pipeline is a lesson that was reinforced. One question I like to ask is "What's the worst thing that can happen?" you can also look at the alternative of this - "What's the best thing that can happen? Don't let the jackpot events influence your strategic planning. At some point, you may need to shift the mindset to focus on the future.  Mind & Body come into play - if you are not healthy, it is hard to do the work. Your priorities will change with the seasons of your life. This will evolve. Balance is important. Bill Marriott story conveyed by Lee Cockerell - "You know why I do not have any problems at work? It's because I don't have any problems at home." What can we do as we prepare for the next year? Think about your buckets. Identify the KPIs that help you determine if you are making progress in these areas. Continue to evaluate performance & the buckets throughout the year. (Time, Balance, Things you can do to make an impact on success) Be ok with letting go.  Sometimes it makes sense to exit. Simplify by taking things away, not by adding. Take Time & Reflect.   Show Links Catalyst Sale Live Chat Past Reflection episodes Getting over a Bad Year How to Handle a Sales Slump Dealing with Emotions in Sales Ratings & Reviews on iTunes Thank You  Thank you for rating and reviewing the podcast via iTunes, Google Play, or your favorite podcast platform.  Ratings & reviews help others discover the podcast - thank you for helping us get our message out to the community. Please send listener questions and feedback to hello@catalystsale.com or contact us directly on twitter, facebook or LinkedIn. Catalyst Sale Service Offerings Growth Acceleration - Plateau Breakthrough Product Market Fit ---------------------- Subscribe to the Catalyst Sale Podcast Subscribe via iTunes Subscribe via Google Play Catalyst Sale In every business, in every opportunity, there is someone who can help you navigate the internal challenges and close the deal.  There is a Catalyst.  We integrate process (Catalyst Sale Process), technology and people, with the purpose of accelerating revenue. Our thoughtful approach minimizes false starts that are common in emerging markets and high-growth environments. We continue to evolve our practice based on customer needs and emerging technology. We care about a thinking process that enables results versus a process that tells people what to do.  Sales is a Thinking Process.      

Read the complete transcript on The Sales Game Changers Podcast. Eric Marterella is the Chief Revenue Officer at Lotame. He has consistently built high performing teams, heightened demand and consulted with major global clients, at companies including Digex Business Internet, AT&T, and Cisco. He was the sales leader at Sprinklr, which was one of the fastest growing SAAS unicorn companies. Find Eric on LinkedIn!

Robert Cross Chairman of Revenue Analytics on Capital Club Radio Robert Cross, Chairman Revenue Analytics Guest BIO: Robert G. Cross is the Chairman of Revenue Analytics. He is widely recognized as the foremost expert in the field of Revenue Management. Robert G. Cross guides Revenue Analytics' strategic vision and provides a wealth of industry expertise. He is actively involved in client work, and his leadership has been instrumental in helping develop leading Revenue Management capabilities for Revenue Analytics clients, including The Coca-Cola Company, Marriott International and InterContinental Hotels Group. Labeled the “Guru of Revenue Management” by The Wall Street Journal, Robert G. Cross, prior to Revenue Analytics, founded Talus Solutions, Inc., a company credited with creating billions of dollars in value for clients such as Delta Air Lines, Ford Motor Company and UPS. Talus was acquired by Manugistics Group in December 2000 for $366 million. Robert G. Cross authored The New York Times Business Best Seller Revenue Management: Hard-Core Tactics for Market Domination (Broadway Books, 1997), which has subsequently been published in French, German, Japanese, Korean, Chinese, and Portuguese editions. He is in demand as a global lecturer on Revenue Management and is frequently quoted in international business publications. His writings have been included in the Book of Management Wisdom (John Wiley & Sons 2000) along with such business luminaries as Bill Marriott, Jack Welch and Lee Iacocca. Topics to Discuss: Journey to building Revenue Analytics How Robert became the "Guru of Revenue Management" Web Site / Social Media Links: www.RevenueAnalytics.com https://www.linkedin.com/company/639930 Capital Club Radio Hosted by: Michael Flock Sponsored by: Flock Specialty Finance Providing a forum for leaders in the middle market segment which has typically been undeserved by traditional banking. Listeners gain valuable business insights and perspectives to deal with market uncertainty. Topics include: key success factors, both personal and professional, dealing with adversity, outlook for the industry and your business. For more info about Michael Flock and Flock Specialty Finance visit: www.FlockFinance.com To nominate or submit a guest request visit: www.CapitalClubRadioShow.com To view more photos from this show visit: www.ProBusinessPictures.com ‹ › × × Previous Next jQuery(function() { // Set blueimp gallery options jQuery.extend(blueimp.Gallery.prototype.options, { useBootstrapModal: false, hidePageScrollbars: false }); });

Hotel mogul J.W. "Bill" Marriott Jr. has led his family business for the last 40 years, after founding it with his father back in 1957. He shares the advice he has carried on with him from President Eisenhower, the future of the Marriott brand, and today's political climate from the perspective of a longtime Washington D.C. family. Produced by Haley Draznin, CNN.

Courage is the fuel behind the fire of achieving major accomplishments for many fierce entrepreneurs. Without courage, it is nearly impossible to live out your purpose and to live a full, complete, and vibrant life. But all too often, we let our self-doubt get inside our head and overpower our courage – preventing us from achieving the amazing success we were destined for. Keep Reading >> My guest today is Margie Warrell. Margie has been named by The Wall Street Journal as an international authority on courageous actions. She is the host of Raw Courage TV, an acclaimed keynote speaker and guest lecturer at Columbia and Georgetown Universities, and a certified Master Coach. She is also a highly sought-after expert commentator on several leading media outlets including The Wall Street Journal, Redbook, Psychology Today, Fox News, and the Today Show. Her insights on courage, leadership, and business have been shaped by her work and interviews with several highly-respected industry leaders including Richard Branson, Bill Marriott, and Cathy Calvin. Margie joins me on the show today to share how courage has played a role in her own life and provide some courage-building tips. She shares her journey into the entrepreneurial world and how she built her incredible global business that has impacted thousands of people around the world.   “When we are comfortable, our muscles for life start to wither.” – Margie Warrell   Today on the Fierce Feminine Leadership Podcast: What inspired Margie to become the entrepreneur that she is today How risk held her back early in her career Looking at courage through the lens of risk Listening to your inner voice before the “experts” The importance of forging your own path, finding your own way, and trying different things The benefits of building relationships and seizing opportunities Understanding the sense of urgency and the importance of having patience How her daily routines and “restorative rituals” help her protect and sustain a high level of energy   Connect with Margie Warrell: Margie Warrell’s website Raw Courage TV Make Your Mark book by Margie Warrell     Love the show? Let us know!                                                Are you a fan of the Fierce Feminine Leadership Podcast? If the tips and interviews we share in each episode have helped you gain the confidence and inspiration to become a better, more powerful leader, head on over to iTunes, subscribe to the show and leave your honest review to let us know! Each month, one lucky podcast reviewer will be selected to receive a free coaching session with me – Eleanor Beaton!                                                 What are you waiting for? Head on over to iTunes, subscribe and leave a review to enter your name into this month’s drawing!                                                                          And, if you really want to ramp up your fierceness…                                                 Reach out to us for a free 30-minute Bold Women in Business Makeover Session with me or one of the fabulous coaches on my team!                                                 Explore your path and discover how you can be the fiercest lady-boss possible. Visit EleanorBeaton.com/Discover.                                                                                                       A Special Thank You to Our Sponsors                                               This episode was made possible by our wonderful sponsors, BMO – Bank of Montreal – The Bank for Women.                                         Join the conversation at BMO for Women to gain the insight, knowledge, and support you need to succeed and to truly understand how to manage your money!       

The name ‘Marriott” is one of the most recognizable brands in hospitality around the world. In this interview with Dr. Willie Jolley, Mr. Marriott shares how you too can start a small business and build it into a global brand! Learn more about your ad choices. Visit megaphone.fm/adchoices

Margie Warrell  has inspired millions of people around the globe to use their courage as a weapon to combat fear. As an avid follower of Margie’s work, I was excited to have a chance to learn about her journey, along with her perspective on the current state of the world during these political times.   Throughout the interview, we talk about how she went from being the oldest of seven, growing up on a dairy farm, to interviewing and working with respected leaders including Sir Richard Branson, Kathy Calvin, Bill Marriott, and Marianne Williamson. We also dive into the specifics of how Margie helps leaders set the stage for greatness to emerge, both through her seminars and coaching.   More about Margie Warrell and how to get in touch—   Margie is the host of RawCourage.TV and a certified master coach. An acclaimed keynote speaker and guest lecturer at Columbia and Georgetown University, Margie’s also a sought after expert commentator with leading media such as the Wall Street Journal, Redbook, Psychology Today, Fox News, Today Show and Al Jazeera. Her Forbes Courage Works column has been read by millions.   A passionate advocate for gender equality, Margie founded Global Courage in 2010 to empower women to be braver leaders across all sectors of society. She’s since been appointed by the Australian government as the first Ambassador for Women in Global Business and is a Women’s Economic Forum honoree. She’s also an Ambassador for Beyond Blue committed to removing the stigma around mental illness that amplifies suffering for those affected by it (Margie’s family members among them.)   Gain access to Margie’s newest tools and resources by subscribing to her blog at www.MargieWarrell.com.   Additional resources mentioned during the podcast: Byron Katie.     Margie, you are a blessing—Thank you for the work you do every day!   Here’s to your greatness,   Misti Burmeister

Dave Sanderson is the Managing Partner of his firm, Dave Sanderson Speaks Enterprises based out of Charlotte, NC. On January 15, 2009, Dave was the last passenger off the plane that crashed into the Hudson River, best known as “The Miracle on the Hudson” and was largely responsible for making sure so many others made it out safely. In addition to speaking and training, Dave conducts workshops and has recently released his next book titled “Moments Matter”, in which he discusses how by employing 12 key resources was a main factor that turned a potential tragedy into the “Miracle on the Hudson”. He and his wife, Terri, reside in Charlotte, NC. They have four children, Chelsey, Colleen, Courtney and Chance Dave Sanderson Vroom Veer Stories Stood up to a Bully who was picking on another kid; praised by Principle in 7th grade Jock in High School good at all the sports; not so much at books Was a walk-on college football player; hurt his knee; dad made him pay for college Dad helped him get a job as an assistant manager at a restaurant; learned how to solve problems Faced a crazy day on Christmas eve when Bill Marriott showed up; Dave asked him to drop some french fries Worked with Tony Robbins and got to hang out with that crowd, CEO's, presidents His Big moment helping people off a plane in freezing water; did the right thing Dave Sanderson Links Dave's Web Site Moments Matter (the Book)  

A multiple Emmy Award-winning investigative reporter and producer, Peter Greenberg is America's most recognized, honored and respected front-line travel news journalist. Known in the industry as “The Travel Detective,” he is the travel editor for CBS News, appearing on CBS This Morning, CBS Evening News with Scott Pelley, and Sunday Morning, among other broadcast platforms.   The consummate insider on reporting the travel business as news, Greenberg hosts the television show, “The Travel Detective with Peter Greenberg,” airing on Public Television. The series offers 42 half-hour episodes with cutting-edge travel information and insider tips you need to know before you ever leave home, plus in-depth reports on the good, bad, and yes, even ugly aspects of travel.   Greenberg also produces and co-hosts an ongoing series of acclaimed public television specials, “The Royal Tour,” featuring personal, one-on-one journeys through countries with their heads of state. Along with such figures as the King of Jordan, Prime Ministers of New Zealand and Israel and presidents of Mexico and Peru. Greenberg's newest special features the president of Ecuador, Rafael Correa.   Among other television projects, Greenberg is creator, co-executive producer and host of CNBC's specials “Inside American Airlines: A Week in the Life” and “Cruise Inc: Big Money on the High Seas,” and is co-executive producer of “Baggage Battles,” airing on the Travel Channel, and The History Channel's two-hour special “Lost Magic.” On radio he hosts the nationally syndicated show “Peter Greenberg Worldwide,” broadcast each week from a different remote location worldwide, and is heard on hundreds of radio stations across the U.S.   Greenberg is also author of The New York Times best-selling Travel Detective series. His most recent book, The Best Places for Everything, comes in the wake of such titles as Don't Go There! and The Complete Travel Detective Bible. He has also been a featured guest on CNN, “The O'Reilly Factor,” “The Oprah Winfrey Show,” “The Rachael Ray Show,” and “The View.”   Travel Weekly named him one of the most influential people in travel, along with Bill Marriott and Richard Branson. In 2012, he was inducted into the U.S. Travel Association's Hall of Leaders for his contributions to the travel industry. Among his other honors, Greenberg received a News & Documentary Emmy Award as part of the “Dateline” team for outstanding coverage of a breaking news story, “Miracle on the Hudson.”   Peter began his career in journalism as West Coast correspondent for Newsweek in Los Angeles and San Francisco. He won a national Emmy Award (Best Investigative Reporting) for his ABC “20/20” special on the final orphan flight out of Vietnam, “What Happened to the Children?” Greenberg also received an Emmy Award for “Miracle on the Hudson” for NBC Dateline.   His website, PeterGreenberg.com, is one of the leading travel news resources for consumers and industry insiders alike. When he is not traveling the globe, Greenberg also serves as an active volunteer firefighter in New York.   Peter is just one of the extraordinary guests featured on The One Way Ticket Show. In the podcast, Host Steven Shalowitz explores with his guests where they'd go if given a one way ticket, no coming back!  Destinations may be in the past, present, future, real, imaginary or a state of mind. Several of Steven's guests have included:  Legendary Talk Show Host, Dick Cavett; CNN's Richard Quest & Bill Weir; Journalist-Humorist-Actor Mo Rocca (CBS Sunday Morning & The Cooking Channel's "My Grandmother's Ravioli"); Bronx Borough President Ruben Diaz, Jr.; as well as leading photographers, artists, writers and more.

Lee Cockerell explains an early lesson he learned from Bill Marriott.  This lesson about flies at a hotel stuck with Lee through the rest of his career. Understanding the concept of "Everyone Has Flies" caused Lee to take responsibility of any problem and grab a flyswatter to attack the problem.  Lee also discusses the impact time management had on his career and personal life. Lee's upcoming book, Time Managment Magic, outlines the system Lee uses to manage his own time. 

Hello, and welcome to MACTattack, a short series of podcasts about podcasting, and whether it has a future for knowledge management. Your MACTattack hosts are Jennifer Flynn, Nikki Van Dusen, and Wayne Williams. Visit us at http://mactattack.podbean.com. In episode one, we introduce our topic, explain what a podcast is, and look at some organizations that are using podcasting for knowledge management. Introduction Knowledge management is a set of techniques and practices that facilitate the flow of knowledge into and within an organization. Early knowledge management initiatives focused a great deal on technological solutions. In many cases, the resultant information management systems were at worst counter-productive, and at best, simply expensive. As knowledge management efforts progress, organizations have been examining the people and culture and how the work is organized and structured, not just technological solutions. Web 2.0 technologies are enticing for knowledge management on both fronts: they provide powerful alternatives to expensive, proprietary software, and they enhance creativity, information sharing, collaboration and functionality. One of these new technologies is podcasting. Does podcasting have a place in an organization's knowledge management strategy? If so, how can it be of support? In this podcast series, we will look at podcasting to support knowledge management in organizations. In our first podcast, we start by explaining what a podcast is (and what it isn't), then we provide some case examples of how organizations are using podcasting for knowledge management. Then, in our second episode, we build a theoretical background for why podcasting might have a future in knowledge management, and we'll share some considerations about successfully integrating KM podcasting into an organization. What is a podcast? The word "podcast" is a portmanteau of the words “iPod” and “broadcast.” It refers to a series of audio or video digital-media files distributed online by syndicated download to portable media players and personal computers (“Podcast,” 2008). This is what differentiates podcasts from other audio and video media. For example, a podcast differs from a webcast in that the latter streams from the Internet, which requires the user to be connected while playing, and the former has a persistent site that can synchronize to a portable multimedia device, such as an MP3 player (Shim, Shropshire, Park, Harris, & Campbell, 2007). Also, a podcast differs from other MP3 files through the distribution method. Podcasts can be distributed to subscribers through an XML-based format known as RSS, or “really simple syndication.” Users subscribe to their desired media feeds through media aggregator software such as iTunes. When updates appear on subscribed sites, the “podcatcher” software automatically downloads the relevant content in the prescribed media form (Ractham & Zhang, 2006, p. 315). Like other files for use on portable media devices, most podcasts are MP3s. An MP3 is a compressed audio format, making for relatively small file sizes. Apple iPods will also support enhanced podcasts, or MP4s, which have extra features such as pictures and chapters with browsable titles. A third format, which is arguably its own medium, is a video podcast, or "vodcast." This is an M4V file, also playable on an iPod, and, like regular video, captures moving images and sound for playback. People and organizations are podcasting about virtually every topic. Whatever your interest, you only need to browse iTunes to get a taste of the literally millions of podcasts available for downloading and consuming at your convenience. According to a recent Edison Research study, podcasting is on the rise, with podcasts now reaching 18 per cent of the US population ("Podcast Consumer Revealed 2008"). Based on data on sales of portable digital music players and high-speed Internet penetration, researchers predicted that the US podcast audience would climb from 840,000 in 2005 to 56,000,000 by 2010 (Gilbert, 2005). However, more than one business initiative has failed when the only reason was "everyone is doing it." Podcasting for knowledge management is a much narrower application. KM podcasting in practice In order for knowledge management to be effective, the techniques and practices must support overall strategic outcomes (Wright, 2004). According to Wright (2004), "there is no inherent benefit of facilitating a flow of knowledge unless this flow serves the mission and goals of an organization" (p. 4). Several organizations are successfully using podcasts to capture knowledge, whether embrained, encoded, embodied, embedded or encultured (Wright, 2001, after Collins, 1993; Lam, 2000; and Blackler, 1995), in ways that directly serve their mission and goals. IBM: embrained knowledge For example, IBM posted its first podcast in the summer of 2005 with a series aimed at sharing its researchers' views about the evolution of technology (Cowley, 2005). IBM's corporate podcast team also began publishing podcasts internally in an attempt to educate their employees about podcasting specifically, and to encourage them to adopt podcasting for internal communication. Today, IBM has seven available podcast feeds to which a user can subscribe. IBM's KM strategy has focused on management of knowledge assets, expertise location, collaboration, and on-demand learning (Powers, 2006). As Luis Suarez, Social Computing Evangelist at IBM, notes, IBM's KM programs had been focused on the exchange of explicit knowledge, as opposed to a more balanced approach between explicit and tacit knowledge. IBM's use of Web 2.0 technologies, however, encourages people to share information and knowledge—more often and with more people than before (Suarez, 2006). IBM's podcasts are used to disseminate embrained knowledge on topics of specific technology, but also to communicate and reinforce IBM's stated values of trust and innovation. WHO: encoded knowledge Another organization using podcasting for knowledge management is the World Health Organization. Its KM strategy is intended to address the organization's strategic goals in “achieving a sustainable reduction in the health, social and economic burden of communicable diseases“ (WHO strategic plan 2008). The World Health Organization has been producing podcasts since November 2006, delivering speeches by the Director-General that provide health information and health-related news. The KM strategy focuses on national policy makers, WHO programs, and health professionals. The objectives of the strategy lie in three main areas: strengthening country health systems through better knowledge management establishing knowledge management and public health enabling the WHO to become a better learning organization by, among other things, sharing and applying experiential knowledge. [WHO podcasts] WHO's mission is to help bridge the gap between "knowing" and "doing" in global health by "fostering an environment that encourages the creation, sharing, and effective application of knowledge to improve health” (WHO, 2005). Marriott International: encultured knowledge Next, at Marriott International, various types of Web 2.0 media are used to build the brand and promote the corporate culture to all employees, called "associates." Chairman and CEO Bill Marriott, Jr. started "Marriott on the Move," a blog with audio and written entries, to create more transparency within the organization. The knowledge being captured in "Marriott on the Move" is what Blackler (1995) called encultured knowledge—that is, knowledge that deals with relationships and shared understandings. At the IABC 2008 international conference, Marriott explained that he started "Marriott on the Move" to give customers and employees a forum to interact with top leadership. Additionally, Marriott International has a weekly vodcast, called "Marriott Minute," available to all associates. Both the blog and the vodcast, along with a public YouTube channel and other interactive web-based initiatives, reflect the organization's culture and values of caring, openness and innovation (Nicholson, 2008 September-October, p. 18; Marriott International, 2008). University of Alberta International: embodied and embedded knowledge Finally, at the University of Alberta, one of the four commitments in the academic plan is to "build the transformative organization," including improving business processes and employee productivity. One of its departments is helping its employees to do this is by making use of an existing podcast to boost productivity: "The Get-it-done-Guy's Quick and Dirty Tips to Work Less and Do More." In its monthly staff electronic newsletter, University of Alberta International highlights tips from episodes and how they can apply to the unit's work. It encourages staff to listen to the podcasts. The knowledge being shared here is, for the most part, both embodied and embedded knowledge. Examples of productivity skills shared include tips for running more effective meetings, ways to manage employee expectations and tricks for keeping e-mail clutter to a minimum. That's all for this episode. Join us in episode two when we ponder the theory and practice of podcasting for knowledge management.