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3 episodes with infinite game simon sinek
Not all readers are leaders, but all leaders are readers.And thanks to tech today, you can also listen to a book if you're not a visual learner, including the 10 very favourite (so far) books we have loved and learned from over the years. Some books are oldies, others are very recent! To find out what titles we recommend (we brought different recommendations) and why, listen in. And here's where Jac & Ral align and here's where they are different in their favourite choices: Common GroundBig-Picture Thinkers – We are both drawn to books about vision, purpose, and legacy.Passion for Leadership & Performance – We both admire leadership principles that build long-lasting impact.Creativity & Innovation – We both value creativity, but we approach it in different ways. Key DifferencesRal is more emotionally intuitive & bold → She loves books that challenge conventional wisdom, celebrate creativity and emphasise human connection.Jac is more analytical & strategic → She loves books that explore cognitive biases, motivation, and long-term leadership.Ral is about storytelling & experience → Her books focus on sticky ideas, culture, and moments that matter.Jac is about psychology & purpose → Her books explorehow people think, what drives them, and how to lead for the long haul.Our Recommendations - Made to Stickhttps://www.amazon.com.au/Made-Stick-ideas-others-unstuck/dp/009950569X- Big Magichttps://www.amazon.com.au/Big-Magic-Creative-Living-Beyond/dp/1408866757- Legacy https://www.amazon.com.au/Legacy-James-Kerr/dp/147210353X- The Subtle Art of Not Giving a F*ckhttps://www.amazon.com.au/Subtle-Art-Not-Giving-Counterintuitive/dp/1925483592- Unreasonable Hospitalityhttps://www.amazon.com.au/Unreasonable-Hospitality-Remarkable-Giving-People/dp/1529146828 - The Infinite Gamehttps://www.amazon.com.au/Infinite-Game-Simon-Sinek/dp/0241385636- Thinking Fast and Slowhttps://www.amazon.com.au/Thinking-Fast-Slow-Daniel-Kahneman/dp/0141033576- Shoe Doghttps://www.amazon.com.au/Shoe-Dog-Memoir-Creator-NIKE/dp/1471146723- Drive https://www.amazon.com.au/Drive-Surprising-Truth-About-Motivates/dp/1786891700- The Creative Act https://www.amazon.com.au/Creative-ACT-Way-Being/dp/0593652886------Find out more about our Finders Keepers event in Fijihttps://tinyurl.com/JacandRalFinderskeeperss---------------------------------------------------------New Episode Every Monday Follow the showhttps://www.instagram.com/keepingitrealwithjacandral/https://open.spotify.com/show/5yIs5ncJGvJyXhI55Js0if?si=aCNOdB68QnOGnT0vCTPcPgFollow Jac https://www.linkedin.com/in/jacphillips/https://www.instagram.com/jac.phillips.coaching/Follow Ralhttps://www.linkedin.com/in/gabrielledolan/https://www.instagram.com/gabrielledolan.1/Produced by Keehlan Ferrari-Brown
What if the key to building better teams and products is hidden in our brain chemistry? In this episode, Brad Nelson joins us to break down the neuroscience behind motivation, happiness, and productivity—especially for Agile teams. From dopamine and serotonin to stress hormones like cortisol, we explore how brain science can inform leadership, team culture, and workplace habits. Plus, we connect these insights to practical Agile practices like pair programming, retrospectives, and sustainable velocity. Unlock the full potential of your product team with Integral's player coaches, experts in lean, human-centered design. Visit integral.io/convergence for a free Product Success Lab workshop to gain clarity and confidence in tackling any product design or engineering challenge. Inside the episode... The four key brain chemicals that drive motivation and happiness Why a lack of control is the most stressful thing at work The neuroscience behind agile practices How to use gratitude, movement, and breaks to boost productivity The connection between stress, cortisol, and sustainable team performance Practical ways leaders can create high-performing, engaged teams The surprising link between happiness, mastery, and continuous learning Mentioned in this episode Dan Pink's work on autonomy, mastery, and purpose - https://www.ted.com/talks/dan_pink_the_puzzle_of_motivation?podconvergence DC and Ryan - https://www.apa.org/members/content/intrinsic-motivation?podconvergence Shawn Achor - https://www.shawnachor.com/?podconvergence Positive Psychology - https://www.psychologytoday.com/us/basics/positive-psychology?podconvergence Upward Spiral by Dr Alex Korb - https://www.amazon.com/Upward-Spiral-Neuroscience-Reverse-Depression/dp/1626251207?podconvergence Hawthorne studies - https://www.library.hbs.edu/hc/hawthorne/01.html?podconvergence Maslow's hierarchy of needs - https://en.wikipedia.org/wiki/Maslow%27s_hierarchy_of_needs?podconvergence Meik Wiking and the Happiness Research Institute - https://www.happinessresearchinstitute.com/experts/meik-wiking?podconvergence HarvardX: Managing Happiness: https://www.edx.org/learn/happiness/harvard-university-managing-happiness?podconvergence Book: The High 5 Habit by Mel Robbins: https://www.amazon.com/High-Habit-Take-Control-Simple/dp/1401962122?podconvergence TED talk on The brain-changing benefits of exercise by Wendy Suzuki: https://www.youtube.com/watch?v=BHY0FxzoKZE?podconvergence Book: The infinite game by Simon Sinek: https://www.amazon.com/Infinite-Game-Simon-Sinek/dp/073521350X?podconvergence Peter Senge's “Learning Organization” - https://infed.org/mobi/peter-senge-and-the-learning-organization/?podconvergence Brad's favorite product: Nvidia Shield for streaming content: https://www.nvidia.com/en-us/shield/shield-tv-pro/?podconvergence Brad's podcast Agile for Agilists: https://www.agileforagilists.com/?podconvergence Brad's LinkedIn: https://www.linkedin.com/in/bradgile/?podconvergence Places to get started on finding a therapist: Psychology Today - https://www.psychologytoday.com/?podconvergence Better Help - https://www.betterhelp.com/?podconvergence Talk Space - https://www.talkspace.com/?podconvergence Subscribe to the Convergence podcast wherever you get podcasts including video episodes to get updated on the other crucial conversations that we'll post on YouTube at youtube.com/@convergencefmpodcast Learn something? Give us a 5 star review and like the podcast on YouTube. It's how we grow. Follow the Pod Linkedin: https://www.linkedin.com/company/convergence-podcast/ X: https://twitter.com/podconvergence Instagram: @podconvergence
Tobi Lütke is the founder and CEO of Shopify, a $130 billion business that powers over 10% of all U.S. e-commerce. Starting as a snowboard shop in 2004, Shopify has become the leading commerce platform by consistently approaching problems differently. Tobi remains deeply technical, frequently coding alongside his team, and is known for his unique approach to leadership, product development, and company building. In our conversation, we discuss:• Why complexity kills entrepreneurship• How to develop and leverage your unique talent stack• How specifically Tobi approaches thinking from first principles• The importance of focusing on unquantifiable qualities like joy and delight• Why Tobi works backward from a 100-year vision• Why metrics should support decisions, not make them• The power of following your curiosity• What Tobi believes it takes to be a great product leader• Much more—Brought to you by:• Sinch—Build messaging, email, and calling into your product• Liveblocks—Ready-made collaborative features to drop into your product• Loom—The easiest screen recorder you'll ever use—Find the transcript at: https://www.lennysnewsletter.com/p/tobi-lutkes-leadership-playbook—Where to find Tobi Lütke:• X: https://x.com/tobi• LinkedIn: https://www.linkedin.com/in/tobiaslutke/• Website: https://tobi.lutke.com/—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Welcome and introduction(04:17) The Tobi tornado(07:10) Maximizing human potential(11:05) Education and personal growth(16:47) Operating without KPIs(25:00) First-principles thinking(40:04) Remote work(45:59) Why Tobi never stopped coding(54:46) Embracing disagreement(01:01:27) The 100-year vision(01:09:29) Balancing tactics and positioning(01:17:15) Encouraging entrepreneurship(01:19:34) The power of good UX(01:28:42) The talent stack and unique opportunities(01:34:30) The role of passion in product development(01:36:39) Final thoughts and farewell—Referenced:• How Shopify builds a high-intensity culture | Farhan Thawar (VP and Head of Eng): https://www.lennysnewsletter.com/p/how-shopify-builds-a-high-intensity-culture-farhan-thawar• Breaking the rules of growth: Why Shopify bans KPIs, optimizes for churn, prioritizes intuition, and builds toward a 100-year vision | Archie Abrams (VP Product, Head of Growth at Shopify): https://www.lennysnewsletter.com/p/shopifys-growth-archie-abrams• The ultimate guide to performance marketing | Timothy Davis (Shopify): https://www.lennysnewsletter.com/p/performance-marketing-timothy-davis• Brandon Chu on building product at Shopify, how writing changed the trajectory of his career, the habits that make you a great PM, pros and cons of being a platform PM, how Shopify got through Covid: https://www.lennysnewsletter.com/p/brandon-chu-on-what-its-like-to-build• IRC: https://en.wikipedia.org/wiki/IRC• Goodhart's law: https://en.wikipedia.org/wiki/Goodhart%27s_law• Glen Coates on LinkedIn: https://www.linkedin.com/in/glcoates/• How Shopify builds product: https://www.lennysnewsletter.com/p/how-shopify-builds-product• The Last Dance on Netflix: https://www.netflix.com/title/80203144• Autoregressive Models for Natural Language Processing: https://medium.com/@zaiinn440/autoregressive-models-for-natural-language-processing-b95e5f933e1f• Archimedean property: https://en.wikipedia.org/wiki/Archimedean_property• Tabula rasa: https://en.wikipedia.org/wiki/Tabula_rasa• Daniel Weinand on LinkedIn: https://www.linkedin.com/in/danielweinand/• World of Warcraft: https://worldofwarcraft.blizzard.com• Harley Finkelstein on LinkedIn: https://www.linkedin.com/in/harleyf/• Monorepo: https://en.wikipedia.org/wiki/Monorepo• The Sarbanes Oxley Act: https://sarbanes-oxley-act.com/• Shopify builds Shopify Balance with Stripe to give small businesses an easier way to manage money: https://stripe.com/customers/shopify• Stanford marshmallow experiment: https://en.wikipedia.org/wiki/Stanford_marshmallow_experiment• Brian Armstrong on LinkedIn: https://www.linkedin.com/in/barmstrong/• We are the Web: https://link.wired.com/public/32945405—Recommended books:• Finite and Infinite Games: https://www.amazon.com/Finite-Infinite-Games-James-Carse/dp/1476731713• The Infinite Game: https://www.amazon.com/Infinite-Game-Simon-Sinek/dp/073521350X/—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe
Vandaag blikken we terug op de boeken die we in 2024 in de boekencast besproken hebben. In de foto hiernaast staan niet alle boeken een gedeelte heb ik digitaal en enkele boeken heb ik doorgegeven. Top 3 uit de boekencast: Groen en Gevangen - De kolonisatie van de toekomst Armoede uitgelegd aan mensen met geld Het boek van wijsheid - Arun Gandhi Naast deze boeken heb ik ook nog boeken gelezen van mensen met wie ik een gesprek had in de Decide for Impact podcast. Hier vind je alle boeken die ik las in 2024 en de boeken die op de planning staan voor 2025. Een overzicht van alle boeken die we besproken hebben in 2024 Groen en Gevangen - Else Boutkan https://decideforimpact.com/groen-en-gevangen-boekencast-afl-91/ De kolonisatie van de toekomst - David van Reybrouck https://decideforimpact.com/de-kolonisatie-van-de-toekomst-boekencast-afl-92/ De consultancy industrie - Mariana Mazzucato en Rosie Collington https://decideforimpact.com/de-consultancy-industrie-boekencast-afl-93/ Elon Musk - Walter Isaacson https://decideforimpact.com/elon-musk-boekencast-afl-94/ Uit de shit - Thomas Oudman https://decideforimpact.com/uit-de-shit-boekencast-afl-95/ Limitarisme - Ingrid Robeyns https://decideforimpact.com/limitarisme-boekencast-afl-96/ De crisis van het democratisch kapitalisme - Martin Wolf https://decideforimpact.com/de-crisis-van-het-democratisch-kapitalisme-boekencast-afl-97/ Is het voor een cijfer - Johannes Visser https://decideforimpact.com/is-het-voor-een-cijfer-boekencast-afl-98/ Wonder Boy - Angel Au-Yeung en David Jeans https://decideforimpact.com/wonder-boy-boekencast-afl-99/ Morele ambitie - Rutger Bregman https://decideforimpact.com/morele-ambitie-boekencast-afl-100/ Atomic Habits - James Clear https://decideforimpact.com/atomic-habits-boekencast-afl-101/ Borderline Times - Dirk De Wachter https://decideforimpact.com/borderline-times-boekencast-afl-102/ Propaganda - Edward Bernays (Nederlandse versie Tonie Broekhuijsen) https://decideforimpact.com/propaganda-boekencast-afl-103/ The Infinite Game - Simon Sinek https://decideforimpact.com/the-infinite-game-boekencast-afl-104/ Armoede uitgelegd aan mensen met geld - Tim S Jongers https://decideforimpact.com/armoede-uitgelegd-aan-mensen-met-geld-boekencast-afl-105/ The hard things about hard things - Ben Horowitz https://decideforimpact.com/the-hard-things-about-hard-things-boekencast-afl-106/ Eckart's Notes - Eckart Wintzen https://decideforimpact.com/eckarts-notes-boekencast-afl-107/ Het boek van wijsheid - Arun Gandhi https://decideforimpact.com/het-boek-van-wijsheid-boekencast-afl-108/ The Cutting Edge - Bjorn Aris https://decideforimpact.com/the-cutting-edge-boekencast-afl-109/ Endspiel Europa - Ulrike Guérot en Hauke Ritz https://decideforimpact.com/endspiel-europa-boekencast-afl-110/ De domheid regeert - Sander Schimmelpenninck https://decideforimpact.com/de-domheid-regeert-boekencast-afl-111/ De beste boeken van 2024 voor ons: 00:00 intro 04:20 Het boek dat Tom het slechts is bijgebleven. 05:45 Het boek dat Erno het minst is bijgebleven. 06:40 Boek drie uit de top drie van Erno - Het boek van wijsheid van Arun Gandhi. 07:40 Drie boeken voor ondernemers van Tom: Atomic habits, Eckart's Notes en The infinite game. 08:05 Drie boeken op maatschappelijk vlak voor Tom: Propaganda, De kolonisatie van de toekomst, en Endspiel Europa. 10:00 De top twee van Erno: Armoede uitgelegd aan mensen met geld, en een gedeelde eerst plaats Groen & gevangen en De kolonisatie van de toekomst. 17:05 Dit boek ontbreekt in de top 3 van Tom. Waarom? 19:35 Het nieuwe inzicht uit het boek Propaganda voor Tom. 21:00 Geleerde lessen uit Propaganda voor Erno. 23:15 Hoe Kennedy een historisch boek gebruikt om een potentiële oorlog te de-escaleren. Bronnen die we genoemd hebben Geschiedenis voor morgen - Roman Krznaric (deze boek...
In this episode, Steve Fretzin and Phil Gafka discuss:The impact of cultural shifts on workplace harmonyThe role of clear expectations in boosting employee morale and productivityHow inclusive leadership practices improve job satisfactionLeveraging unique team experiences and backgrounds Key Takeaways:Embracing cultural changes, valuing diverse perspectives, and fostering collaboration create a more inclusive and harmonious workplace for all employees.Clear communication of organizational goals and work-life balance boosts employee loyalty, satisfaction, retention, and productivity.Emphasizing collaborative and inclusive leadership over top-down management enhances job satisfaction and career fulfillment, making employees feel valued and heard.Leveraging unique backgrounds and experiences fosters a respectful, innovative environment that strengthens the community and boosts overall performance and satisfaction. "Culture is everything. How you do what you do is the biggest indicator of whether you're going to be successful." — Phil Gafka Read more from Steve at Above the Law: AboveTheLaw.com/tag/Steve-Fretzin/ Thank you to our Sponsors!Ready to go from good to GOAT? Attend PIMCOM the inaugural personal injury mastermind conference Sept 15-17, 2024. Use promo code BeThatLawyer to get $200.00 off at https://www.pimcon.org/Get Staffed Up: https://getstaffedup.com/bethatlawyer/Lawmatics: https://www.lawmatics.com/bethatlawyer/ Episode References: The Infinite Game by Simon Sinek: https://www.amazon.com/Infinite-Game-Simon-Sinek/dp/073521350X About Phil Gafka: Phil Gafka is a Certified Business Coach and the Founder of LEAP Associates, Inc., a premier executive coaching and business development firm. With four decades of leadership and business development experience, Phil excels in helping clients, including business owners, executives, and entrepreneurs, unlock their potential for elevated performance. He specializes in executive coaching, strategic planning, and team leadership, using his extensive experience and certifications in tools like DISC and the TriMetrix Legacy Profile to guide clients toward their goals. Phil's unique insights and practical approach stem from his own journey from corporate executive to successful business owner. Connect with Phil Gafka: Website: https://www.leapcoaching.com/Email: Phil@leapcoaching.comLinkedIn: linkedin.com/in/philgafka/ Connect with Steve Fretzin:LinkedIn: Steve FretzinTwitter: @stevefretzinInstagram: @fretzinsteveFacebook: Fretzin, Inc.Website: Fretzin.comEmail: Steve@Fretzin.comBook: Legal Business Development Isn't Rocket Science and more!YouTube: Steve FretzinCall Steve directly at 847-602-6911 Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.
In the third episode of the Business Operating Systems series, host Charlie Malouf welcomes back Stacey McCormick and Carl Hillesland to discuss the transformative impact of Mr. Mo, the Retail Performance team's business operating system. Introduced in late October 2021, Mr. Mo powered the Retail Performance team to achieve record results in 2022 by instilling an increased cadence of accountability and increasing trust. In this episode, Stacey and Carl walk through their approach to implementating Mr. Mo; recount the roles each of them played; discuss their healthy and vigorous debates; and review the key milestones that they achieved along the way. They discuss the impact of measuring three main behaviors (Using 3X Tool, Draw the Room, and conducting a quality Comfort Test) to drive exponential results. And they discuss how Mr. Mo led to several iterations and improvements of their most critical sales processes. For instance, they have had seven different iterations of the 3X tool, and v8 is in the process of launching now. They have retooled the Comfort Test process twice since launching Mr. Mo. And, they have introduced multiple additions and enhancements to the C4 sales process, such as the Purposeful Reapproach. The episode delves into how the indoctrination of Mr. Mo led to notable uplifts across the board in their Retail KPIs in 2022, including the following: - Highest Sales per Guest (SPG) in a single year that the Company had ever had - Highest Revenue Volume Year - Highest Conversion Rate - Highest Average Ticket (by far!) - Highest Sleep SPG - Highest Secret Sauce (effective net margin) - Highest # of Experts Stacey describes how the impact of Mr. Mo helped them overcome a challenging economic year for the retail furniture industry in 2023. When many other retailers were struggling or suffering through double digit declines, we experienced a record year in every single measurable KPI that we control and impact, except for one, in 2023. That speaks to the power and impact of Mr. Mo and an established Operating System within a Company or department. Topics and takeaways in this episode include: - Visionary - Integrator relationship - Goal-Setting changes in terms of raising the floor of performance instead of shooting for the moon. Instead of raising the ceiling, raise the floor. - Burning the Boats - Offense sells tickets - Rising tide lifts all boats - Business Operating System helps you get today done while keeping an eye on the long-term benefit - Behaviors drive beliefs - Framework for solving unknown problems when they manifest - In reference to the October 2023 Cyber Event incident: in times of uncertainty, you need to increase your communication. - Your leadership either creates confidence or chaos. Their adaptation of Mr. Mo facilitated leadership development and empowered employees, especially during challenges like a major cyber incident in 2023. The ethos of playing the "infinite game" in business, as per Simon Sinek, and fostering collaboration across departments were key themes explored, demonstrating the long-term success of Mr. Mo at Broad River Retail. Stacey and Carl discuss some of the books that they have read along with their Senior Retail Leadership Team that have helped shape their framework by introducing tools from EOS such as "rocks" and the rigorous L10 meeting structure, which has elevated the senior retail leadership team's understansing of the concepts within Mr. Mo. And these books have helped them them all get on the same page. These books include the following: Traction: Get a Grip on Your Business by Gino Wickman: https://www.amazon.com/Traction-Get-Grip-Your-Business/dp/1936661845/ How To Be A Great Boss by Gino Wickman and René Boer: https://www.amazon.com/How-Great-Boss-Gino-Wickman/dp/1942952848/ The Infinite Game by Simon Sinek: https://www.amazon.com/Infinite-Game-Simon-Sinek/dp/073521350X Watch Episode Two from this series here: https://www.youtube.com/watch?v=yuHenu3l51U Find the first two episodes on this series here: www.youtube.com/@StoriesFromTheRiver This episode on YouTube: https://youtu.be/ApFNYx_wZJo We hope you enjoy this episode and subscribe to our podcast for a new story each week. Visit https://www.storiesfromtheriver.com for more episodes.
In the third episode of the Business Operating Systems series, host Charlie Malouf welcomes back Stacey McCormick and Carl Hillesland to discuss the transformative impact of Mr. Mo, the Retail Performance team's business operating system. Introduced in late October 2021, Mr. Mo powered the Retail Performance team to achieve record results in 2022 by instilling an increased cadence of accountability and increasing trust. In this episode, Stacey and Carl walk through their approach to implementating Mr. Mo; recount the roles each of them played; discuss their healthy and vigorous debates; and review the key milestones that they achieved along the way. They discuss the impact of measuring three main behaviors (Using 3X Tool, Draw the Room, and conducting a quality Comfort Test) to drive exponential results. And they discuss how Mr. Mo led to several iterations and improvements of their most critical sales processes. For instance, they have had seven different iterations of the 3X tool, and v8 is in the process of launching now. They have retooled the Comfort Test process twice since launching Mr. Mo. And, they have introduced multiple additions and enhancements to the C4 sales process, such as the Purposeful Reapproach. The episode delves into how the indoctrination of Mr. Mo led to notable uplifts across the board in their Retail KPIs in 2022, including the following: - Highest Sales per Guest (SPG) in a single year that the Company had ever had - Highest Revenue Volume Year - Highest Conversion Rate - Highest Average Ticket (by far!) - Highest Sleep SPG - Highest Secret Sauce (effective net margin) - Highest # of Experts Stacey describes how the impact of Mr. Mo helped them overcome a challenging economic year for the retail furniture industry in 2023. When many other retailers were struggling or suffering through double digit declines, we experienced a record year in every single measurable KPI that we control and impact, except for one, in 2023. That speaks to the power and impact of Mr. Mo and an established Operating System within a Company or department. Topics and takeaways in this episode include: - Visionary - Integrator relationship - Goal-Setting changes in terms of raising the floor of performance instead of shooting for the moon. Instead of raising the ceiling, raise the floor. - Burning the Boats - Offense sells tickets - Rising tide lifts all boats - Business Operating System helps you get today done while keeping an eye on the long-term benefit - Behaviors drive beliefs - Framework for solving unknown problems when they manifest - In reference to the October 2023 Cyber Event incident: in times of uncertainty, you need to increase your communication. - Your leadership either creates confidence or chaos. Their adaptation of Mr. Mo facilitated leadership development and empowered employees, especially during challenges like a major cyber incident in 2023. The ethos of playing the "infinite game" in business, as per Simon Sinek, and fostering collaboration across departments were key themes explored, demonstrating the long-term success of Mr. Mo at Broad River Retail. Stacey and Carl discuss some of the books that they have read along with their Senior Retail Leadership Team that have helped shape their framework by introducing tools from EOS such as "rocks" and the rigorous L10 meeting structure, which has elevated the senior retail leadership team's understansing of the concepts within Mr. Mo. And these books have helped them them all get on the same page. These books include the following: Traction: Get a Grip on Your Business by Gino Wickman: https://www.amazon.com/Traction-Get-Grip-Your-Business/dp/1936661845/ How To Be A Great Boss by Gino Wickman and René Boer: https://www.amazon.com/How-Great-Boss-Gino-Wickman/dp/1942952848/ The Infinite Game by Simon Sinek: https://www.amazon.com/Infinite-Game-Simon-Sinek/dp/073521350X Watch Episode Two from this series here: https://www.youtube.com/watch?v=yuHenu3l51U Find the first two episodes on this series here: www.youtube.com/@StoriesFromTheRiver This episode on YouTube: https://youtu.be/ApFNYx_wZJo We hope you enjoy this episode and subscribe to our podcast for a new story each week. Visit https://www.storiesfromtheriver.com for more episodes.
Ways to Maximize the Way You Utilize Your Implant Rep (with Ronald Poe, Implant Rep)Episode 225: Show NotesSurgeons often do not maximize the benefits of implant reps and are missing out on an incredible opportunity for growth. Today on Everyday Oral Surgery, Ronald Poe of the Straumann Group joins us to discuss how we can better utilize our implant reps. Tuning in, you'll hear all about Ronald's incredible career, the importance of creating good relationships with your implant reps, how in-office visits build trust, big clients versus small clients, and working with traveling specialists. We even delve into the importance of communication between surgeons and implant reps before Ronald encourages surgeons to be open with their reps and lean on them. Finally, we are reminded that this relationship is mutually beneficial and should be maximized at all times! To hear all this and be inspired to keep a positive mindset, press play now!Key Points From This Episode:Introducing today's guest, Ronald Poe. A brief overview of Ronald's current career and previous bodybuilding career. The benefits of cold plunging and why Ronald loves it. How to create good relationships with implant reps as a dental surgeon. Why Ronald does lots of in-office visits and the importance of building trust with reps. How he handles a lack of referrals from surgeons. The big corporate clients Ronald works with and how that differs from smaller clients. How an implant rep can help traveling specialists. The importance of constant communication between surgeon and implant rep. Why Ronald wants surgeons to be open with and lean on their reps. Our guest answers our rapid-fire questions and shares some advice about mindset. Quotes:“There's a lot of value [implant reps] can bring to the table if we can partner up.” — Ronald Poe [0:09:34]“At Straumann, we have so many tools for practice growth.” — Ronald Poe [0:12:21]“There are so many different things that a rep can actually help a practice with.” — Ronald Poe [0:27:13]Links Mentioned in Today's Episode:Ronald Poe on LinkedIn — https://www.linkedin.com/in/ronald-poe-35876344/Ronald Poe on Instagram — https://www.instagram.com/ronaldepoe/Ronald Poe Email Address — ronald.poe@straumann.comRonald Poe Phone — 901 286 7161Straumann Group — https://www.straumann.com/group/za/en/home.htmlKLS Martin Stucki Faves List —KLS Martin Discount Code — StuckiFavs Email KLS Martin — usa@klsmartin.comKLS Martin — https://www.klsmartin.com/en/The Infinite Game — https://www.amazon.com/Infinite-Game-Simon-Sinek/dp/073521350XBetter Call Saul — https://www.netflix.com/title/80021955Everyday Oral Surgery Website — https://www.everydayoralsurgery.com/ Everyday Oral Sur
In this episode of World Business Forum NYC 2023 Series from Stories from the River, host Charlie Malouf welcomes Will Luke, Director of Retail Operations and Stacey McCormick, the River's Senior VP of Retail Performance, as they break down their thoughts on Simon Sinek's unique Q&A in New York City. In their conversation, they delve into Simon's ideas on the correlation between rewarding behaviors and initiatives as opposed to rewarding outputs. They examine the idea of a company hackathon to solve big problems within the company with collaboration. Additionally, they discuss how scheduled office meetings can impede spontaneous creativity, and explore the current work-from-home (WFH) culture and why a return to office (RTO) can lead to a necessary and healthy dose of human and social connection. Simon suggests that the WFH culture is causing our epidemic of loneliness and isolation. They discuss Sinek's book "The Infinite Game" and the long-term, healthy benefits of playing an infinite game in business as opposed to the short-term and limited mindset that leads to a decline of trust, culture, and morale that comes from playing a finite game. They discuss various viewpoints presented by Sinek and whether or not they fully concur with his ideas. Additionally, they delve into some of his concepts, such as when it is appropriate to terminate someone. The conversation also covers the responsible implementation of AI technology, taking into account both its exciting possibilities and underlying concerns. In staying true to his optimistic outlook, Simon concludes his time on the stage by stating that his theme for the new year is idealism as he suggested that the possibility for world peace literaly existed within the room that day. Additional information: The Optimism Company - https://simonsinek.com "A Bit of Optimism" podcast - https://simonsinek.com/podcast/ "The Millennial Question" from Simon Sinek - https://www.youtube.com/watch?v=vudaAYx2IcE 3 Things w/ Simon Sinek | The Purpose of Business - https://www.youtube.com/watch?v=kQaIyTekTmU https://www.redventures.com/blog/3-things-the-purpose-of-business Surgeon General Advisory: The Healing Effects of Social Connection - https://www.hhs.gov/surgeongeneral/priorities/connection/index.html The Surgeon General's Advisory on Our Epidemic of Loneliness and Isolation (PDF) lays out a framework for a National Strategy to Advance Social Connection - https://www.hhs.gov/sites/default/files/surgeon-general-social-connection-advisory.pdf and one-page summary - https://www.hhs.gov/sites/default/files/sg-social-connection-general.pdf "Start With Why" by Simon Sinek - https://www.amazon.com/Start-Why-Simon-Sinek/dp/1591844517 "Leaders Eat Last" by Simon Sinek - https://www.amazon.com/Leaders-Eat-Last-Together-Others/dp/1591848016/ "The Infinite Game" by Simon Sinek - https://www.amazon.com/Infinite-Game-Simon-Sinek/dp/073521350X/ "Finite and Infinite Games: A Vision of Life as Play and Possibility" by James P. Carse - https://www.amazon.com/Finite-Infinite-Games-James-Carse/dp/1476731713 "Chief Joy Officer" by Richard Sheridan - https://richardsheridan.com/books/chief-joy-officer WBF NYC 2023 Event Details: https://www.wobi.com/it/wbf-nyc/ WBF NYC 2023 Event Brochure: https://www.wobi.com/wp-content/uploads/2022/11/wbfnyc_brochure.pdf This episode on YouTube: https://youtu.be/49vgPn63wpo We hope you enjoy this episode and subscribe to our podcast for a new story each week. Visit https://www.storiesfromtheriver.com for more episodes.
In this episode of World Business Forum NYC 2023 Series from Stories from the River, host Charlie Malouf welcomes Will Luke, Director of Retail Operations and Stacey McCormick, the River's Senior VP of Retail Performance, as they break down their thoughts on Simon Sinek's unique Q&A in New York City. In their conversation, they delve into Simon's ideas on the correlation between rewarding behaviors and initiatives as opposed to rewarding outputs. They examine the idea of a company hackathon to solve big problems within the company with collaboration. Additionally, they discuss how scheduled office meetings can impede spontaneous creativity, and explore the current work-from-home (WFH) culture and why a return to office (RTO) can lead to a necessary and healthy dose of human and social connection. Simon suggests that the WFH culture is causing our epidemic of loneliness and isolation. They discuss Sinek's book "The Infinite Game" and the long-term, healthy benefits of playing an infinite game in business as opposed to the short-term and limited mindset that leads to a decline of trust, culture, and morale that comes from playing a finite game. They discuss various viewpoints presented by Sinek and whether or not they fully concur with his ideas. Additionally, they delve into some of his concepts, such as when it is appropriate to terminate someone. The conversation also covers the responsible implementation of AI technology, taking into account both its exciting possibilities and underlying concerns. In staying true to his optimistic outlook, Simon concludes his time on the stage by stating that his theme for the new year is idealism as he suggested that the possibility for world peace literaly existed within the room that day. Additional information: The Optimism Company - https://simonsinek.com "A Bit of Optimism" podcast - https://simonsinek.com/podcast/ "The Millennial Question" from Simon Sinek - https://www.youtube.com/watch?v=vudaAYx2IcE 3 Things w/ Simon Sinek | The Purpose of Business - https://www.youtube.com/watch?v=kQaIyTekTmU https://www.redventures.com/blog/3-things-the-purpose-of-business Surgeon General Advisory: The Healing Effects of Social Connection - https://www.hhs.gov/surgeongeneral/priorities/connection/index.html The Surgeon General's Advisory on Our Epidemic of Loneliness and Isolation (PDF) lays out a framework for a National Strategy to Advance Social Connection - https://www.hhs.gov/sites/default/files/surgeon-general-social-connection-advisory.pdf and one-page summary - https://www.hhs.gov/sites/default/files/sg-social-connection-general.pdf "Start With Why" by Simon Sinek - https://www.amazon.com/Start-Why-Simon-Sinek/dp/1591844517 "Leaders Eat Last" by Simon Sinek - https://www.amazon.com/Leaders-Eat-Last-Together-Others/dp/1591848016/ "The Infinite Game" by Simon Sinek - https://www.amazon.com/Infinite-Game-Simon-Sinek/dp/073521350X/ "Finite and Infinite Games: A Vision of Life as Play and Possibility" by James P. Carse - https://www.amazon.com/Finite-Infinite-Games-James-Carse/dp/1476731713 "Chief Joy Officer" by Richard Sheridan - https://richardsheridan.com/books/chief-joy-officer WBF NYC 2023 Event Details: https://www.wobi.com/it/wbf-nyc/ WBF NYC 2023 Event Brochure: https://www.wobi.com/wp-content/uploads/2022/11/wbfnyc_brochure.pdf This episode on YouTube: https://youtu.be/49vgPn63wpo We hope you enjoy this episode and subscribe to our podcast for a new story each week. Visit https://www.storiesfromtheriver.com for more episodes.
In the fourth and final episode of The Elevate Summit Series, Charlie interviews Carl Hillesland, Director of Retail Performance at Broad River Retail, and Sean Davis, General Manager for the Salisbury store. In this conversation, Carl and Charlie discuss the 40 Day Climb to the Top Challenge, which is the biggest payout challenge ever introduced by The River. They mention the high levels of energy and excitement among Memory Makers for this challenge. Additionally, they explain that in addition, The River is continuing its routine challenges alongside the 40-Day Climb to the Top, and how this doubling down will elevate everyone coming into the Moneyball months. Carl highlights the importance of bringing people together and the resulting alignment that happens when a group of people find momentum toward a common goal. He further emphasizes the significance of the customer experience and the need to connect with guests, educate them about new sleep technologies that have recently launched, and provide them with the best possible service. During their conversation, Sean mentioned the excitement surrounding the new Salisbury store and how it has impressed the residents, keeping them coming back for more. He also highlighted The Elevate Summit workshops currently being held in the Salisbury store and how they motivate people to finish 2023 on a high note. Sean shared his experience of coming up with the theme word "perpetual" to conclude the year, explaining how it helps in finding inspiration and constantly striving to improve. The Infinite Game by Simon Sinek - https://www.amazon.com/Infinite-Game-Simon-Sinek/dp/073521350X/ref=sr_1_2?crid=2GX6GM2J20Q04&keywords=the+infinite+game+sim&qid=1699623753&sprefix=%2Caps%2C155&sr=8-2 This episode on YouTube: https://youtu.be/_0Kpycac0G0 We hope you enjoy this episode, and subscribe to our podcast for a new story each week. Visit https://www.storiesfromtheriver.com for more episodes.
In the fourth and final episode of The Elevate Summit Series, Charlie interviews Carl Hillesland, Director of Retail Performance at Broad River Retail, and Sean Davis, General Manager for the Salisbury store. In this conversation, Carl and Charlie discuss the 40 Day Climb to the Top Challenge, which is the biggest payout challenge ever introduced by The River. They mention the high levels of energy and excitement among Memory Makers for this challenge. Additionally, they explain that in addition, The River is continuing its routine challenges alongside the 40-Day Climb to the Top, and how this doubling down will elevate everyone coming into the Moneyball months. Carl highlights the importance of bringing people together and the resulting alignment that happens when a group of people find momentum toward a common goal. He further emphasizes the significance of the customer experience and the need to connect with guests, educate them about new sleep technologies that have recently launched, and provide them with the best possible service. During their conversation, Sean mentioned the excitement surrounding the new Salisbury store and how it has impressed the residents, keeping them coming back for more. He also highlighted The Elevate Summit workshops currently being held in the Salisbury store and how they motivate people to finish 2023 on a high note. Sean shared his experience of coming up with the theme word "perpetual" to conclude the year, explaining how it helps in finding inspiration and constantly striving to improve. The Infinite Game by Simon Sinek - https://www.amazon.com/Infinite-Game-Simon-Sinek/dp/073521350X/ref=sr_1_2?crid=2GX6GM2J20Q04&keywords=the+infinite+game+sim&qid=1699623753&sprefix=%2Caps%2C155&sr=8-2 This episode on YouTube: https://youtu.be/_0Kpycac0G0 We hope you enjoy this episode, and subscribe to our podcast for a new story each week. Visit https://www.storiesfromtheriver.com for more episodes.
Join this podcast's Facebook Group: The Dental Marketer SocietyJoin my newsletter: https://thedentalmarketer.lpages.co/newsletter/[Click here to leave a review on iTunes]Guest: Dalton HandyBusiness Name: TempMeeCheck out Dalton's Media:Website: http://tempmee.com/Facebook: https://www.facebook.com/tempmeeapp/Linkedin: https://www.linkedin.com/company/tempmee/Instagram: https://www.instagram.com/tempmee/Twitter: https://twitter.com/tempmeeappDalton Linkedin: https://www.linkedin.com/in/dalton-handyEmail: Dalton@TempMee.com Other Mentions and Links:HubSpotMarketoSalesforcePardotSlackGoogle AdsYelpCapterraHannible Barca - "We will either find a way, or make one"Steve JobsCary Gahm, Edward Thomas, and Debra SimmonsUberThe Infinite Game - Simon SinekHost: Michael AriasWebsite: The Dental Marketer Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/Join this podcast's Facebook Group: The Dental Marketer SocietyMy Key Takeaways:Making sure potential patients can find you online and optimizing your website is an often overlooked essential first step.Utilizing a CRM like Hubspot can help keep all of your patient communication and followup in one place.Sending out email newsletters to remind the community that your office is up to date and spreading helpful information is a great way to stay in touch. Be sure not to overwhelm your email list though!Try to make your office and website have a unique twist, ensuring an office across the country couldn't directly copy you.Always provide options for contacting your office. Making it hard for patients to call, text, or email will be a big point of friction.If you're running a private practice, think about how you can set yourself apart from DSOs! You may be able to add more of a personal touch than most dental organizations.Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes! [Click here to leave a review on iTunes]p.s. Some links are affiliate links, which means that if you choose to make a purchase, I will earn a commission. This commission comes at no additional cost to you. Please understand that we have experience with these products/ company, and I recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something. Please do not spend any money unless you feel you need them or that they will help you with your goals.Episode Transcript (Auto-Generated - Please Excuse Errors)Michael: Alright, it's time to talk with our featured guest, Dalton Handy. Dalton, how's it going? Uh, pretty good. Dalton: Michael, how about you? Michael: I'm doing pretty good, man. Thanks for asking. If you could tell us a little bit about your past, your present, how'd you get to where you Dalton: are today? I. Yeah, so I've been in marketing for eight years now.I started my career coming out of the University of Denver in, in a slightly lesser known field of marketing operations. So it's all like the systems and processes that make marketing work, right, to be able to prove value and to get a feel for everything. So I started my career there. Um, I'm now here at Tempe, which is my third startup where I, I really think that I thrive, right?This is where I am able to build, I'm able to really see the impacts of my efforts, um, and I'm more connected with, with our users as well than I have been at a much larger corporation. So this is the second time that I've built a marketing department within, within a startup, and so far it's been going really well.Gotcha. Michael: So, real quick temp me Dalton: is what? Temi is a dental staffing community, so we help offices find placement with assistance as well as hygienists for both temporary, multi-day and permanent placement services as well. Gotcha. Michael: So before the other two startups that you worked at, was it in the industry, dental industry, Dalton: or No.Great question. Not in the slightest. I've spent a lot of time in cybersecurity and then the other startup that I was at was actually a highly verticalized software company. So they specialized in software for, um, portable toilet vendors, roll off dumpsters and septic pumpers. So it was very specific.Really cool company there, and that's where I really discovered my passion for startup marketing and being able to have that a lot bigger connection with, with your customers and have a lot more fun with what you're doing as a marketer too. That's where I really found my passion for it. And so even though it's kind of a funky industry, I'll, always be forever, but grateful.Yeah. Nice Michael: man. So you've been in marketing for a minute now, right? And it's cool that you're working in a company that like, you know, is revolved around our industry, right? The dental industry, of course. But when it comes to, you said you created systems and processes that make marketing work down to us.Okay, cool. What Dalton: is that? Yeah. So one of the key things that you'll note, uh, as particularly as you get into bigger companies, bigger corporations, you're gonna have a lot of different systems. But from a marketing perspective, one that's gonna be crucial is your marketing automation platform, right? So you're gonna do a lot of things outta this platform.One's gonna be sending your emails, you can build landing pages, you keep track of all your contacts and your database in that, and then you can also, you know, implement. Uh, all of your website tracking so you can see who's on your site when, what pages they're engaging with, collect data via forms, and then connect all of those activities together, right?So as soon as somebody fills out a form, cool. Now we're going to direct them over to the right sales representative, but also we're gonna send them. A text, an email, you know, whatever that might be that is in line with their previous action and then make sure that they've got the right communications going their way.So that's really the hub of, uh, any marketing operations person is going to be focused heavily on that system. But then they're also gonna be working with all of the other arms of marketing. So whether you've got, you know, your trade show, people that are sending leads one way, great. You're gonna be working with them to make sure that they can prove R o I.On their adventures. Uh, you're gonna be working with the paid media folks. Obviously, all, all your branding people, your email marketers, you really help tie everything together. So it's a, it's a really cool way to start your career, I think, because you get so much exposure to all of those different types of marketing.Ah, Michael: okay. So then how can we, I guess, funnel that into, Practice, right? Meaning like we got our front office, we have our dentist, our practice, and I know you said that's one of your area of expertise is where you build a marketing department. So could you in this real quick amount of time, like build us a marketing department for the practice?Dalton: Yeah, I think so. You know, even as somebody who hasn't done that specific niche, I think there are quite a few things that you can do right off the bat, right? And there are varying levels of automation platforms that I would start with, right? If you've got the platform and you've got access to the right tools, then you can start to build from there.So that's always kind of my step one. In fact, when I started at temp me, even during the interview process, I made it abundantly clear. Hey guys, when I start, we're gonna buy HubSpot. That's gonna be like the first thing that we're gonna do, and then we'll go from there. so, you know, looking at those, those tiers, right?So on, on the very top, like enterprise end, you've got things like Marketo. You know, Salesforce has Pardot, part O, whatever you wanna call it. and then HubSpot is great. It scales up and down as you want. so that's, that's usually a go-to start, or a starter kind of, um, automation package. So, Getting that system in first, right?Making sure that you've got everything centralized and you're gonna need one person that's dedicated to this, right? Typically, it's not gonna be somebody that is already an office manager that already has, you know, their, their plate is entirely full. But what this person should be able to come in and do is, number one, let's work with an agency.Make sure that your website is well optimized, right? Anybody who's looking for you, is gonna be able to find you, whether that's from an s e o perspective or from a pay-per-click perspective at, you know, at minimum on Google, those are the low hanging fruit. Making sure that the people who are looking are able to find you.Then what you do is you can take all that information, process it through your platform, and make sure that you're following up with people appropriately. Right? Everybody hates it. If you submit a contact form, you know you're interested in the business, you're potentially gonna buy something, spend money, and then you don't hear back.You know, it's a bit of a slap in the face, right? So that's one of the nice things about these platforms is you schedule those. Automatically to, to go out. As soon as somebody submits the form, you know, you're gonna set a reminder for maybe the marketing person, maybe the office manager to put in a call, Hey, let's get you on the schedule.You know, what does, what does that really look like? So that would be kind of my, my beginning of that. In addition to, I. You know, putting together some simple things, a newsletter, some content pieces, just to, just to really show people that your practice is at the forefront of dentistry. Um, that you're really staying up to date, you know, obviously on all your CE and things like that.but that they're not going to somebody who is I. Posting, right? Mm-hmm. I, I don't, that, that's not the practice that I want to go to. I want to go to somebody who is, who's really on top of their game, and I think that you can really highlight all of that through your various marketing efforts. Email is a great one because it's free, right?You can, you can always email. there's a bunch out there. My, my recommended cadence on email too is typically gonna be two to three times a week at absolute max. I would probably, for a practice. Once every two weeks. Something like that would be more of the max that I would go to. Just to stay in touch, stay in front of people, make sure that they're getting useful information, but not overwhelm 'em with any, any information that you've got going on.Michael: Yeah, interesting. So HubSpot and Pardo or Pardot you said, right? if I just got it, I'm listening to this episode. Okay, I got HubSpot now what do I do? Right. Kind of thing. Dalton: Yeah, for sure.Okay. So there's quite a few sections within, I'll use HubSpot, the As the example. That's what we use now. I think it's, it is great for, Many levels of business. So there's gonna be your marketing hub and there's a sales hub For our perspective, you know, obviously a lot more, uh, focused on the marketing hub.So you've got a few different sections. One's gonna be all your contacts, so this is gonna be people that are already in your system, existing patients, things like that. Uh, and then it's also gonna collect the new folks that as they come in, so you'll wanna set up a few normal fields just to track the things that are relevant to you, right?So, Uh, you know, for example, when somebody hits our website and fills out a form, we wanna figure out are you representing a practice? Are you a hygienist? Are you an assistant? You know exactly who are you? So you set up a few custom fields to get that right information so that you can speak to people as they want to be spoken to.Right? That's always gonna be any, uh, goal with any marketing effort. So you set up, you know, your foundations there and you can build some basic workflows, right? So if you've got your website, you put a form on the website. Okay, cool. As soon as that form is filled out, you can create what's called a workflow to say, great, I'm gonna shoot them a text saying exactly this.I'm gonna shoot them an email saying exactly this. You can use some customization tokens as well. So basically what that'll do is if they give you their first and last name, great. Let's use that in the email just to show that you know, we're listening and, and we care. Uh, and then you've got, you know, default values.Then you can also connect that to any other, many other systems that you've got. So, for example, if you use Slack, internally or something like that, you can send an alert to say your office manager to follow up with that person and, and place a call so you can place all their information there.Those would be my, my number one steps, and then you'd start to build out some email templates, probably some landing page templates, things that you can reuse time and time again as you launch different initiatives. Gotcha. Michael: Okay. So it's a lot we can do with that, right? Dalton: Yeah. It's, it's really, we use it certainly as like our, our centralized hub for all things marketing.and then, you know, as you get all of that data coming in, then you can say, okay, cool. How much are we really getting out of our Google ads? Right. And you can start to kind of go deeper and dive into how successful, uh, all of your channels are, are so far. Michael: Hmm. Gotcha. Okay. Okay. So it's really good for like tracking as well and everything like that.Dalton: Yeah, most definitely. And particularly, you know, on the email side, it's great. You can take a look at any email, you're gonna see your open rate, bounce rate, click rate, click through rate. You can see what links are being clicked on, what isn't all, all that good stuff, um, just baked right there into the app.Michael: Gotcha man. Awesome. Okay, so then let's talk a little bit more about, business when it comes to dentists. So like, what can a practice owner, a dentist do today to improve their marketing or their business? Dalton: I think number one is always gonna start with the website, right? That's an area where people are always gonna pop to anytime they're considering, you know, joining or coming to your practice, as a patient.So that's, that's always where I wanna start, number one, making sure that it's at least up to date, you know, with the right information, hours, all that good stuff, but also that it has a welcoming atmosphere. I think. one thing that is, Always a little bit tricky is overusing stock imagery, right? Mm-hmm.I think that that can be something that's a little tricky. It's not gonna necessarily give people the feeling of safety and comfortability, uh, as they come in and check out your practice. And then you also wanna make sure I. Every conversion point is optimized, right? So if I'm coming to your website as somebody who's considering, being a patient at your practice, I wanna make sure that once I decide, cool, this looks great, that I can get in touch with you as quickly as possible, I.Whether I wanna pick up the phone now, I'm 30, that's never the answer for me, right? I wanna ha have multiple options. So, uh, you know, whether it's a text line, incorporating chat onto the website or just filling out a form, Hey, this is what I'm looking for, this is when I'd like to come in, that type of thing.And then even if somebody gives me a call back, I'm, you know, that understand about that. but making sure that people can really get ahold of you is something that. Is absolutely essential and is often actually overlooked. Right? We, we put so much time and effort into making a beautiful site that really speaks to the core of who we are, what makes us special, all those things.And then it's easy to forget, oh wait, we're here to generate business From this site. Yeah. Michael: For you personally, right now, let's just say you got on Delton, got on the website, practice looking for somebody, some pops up right on Google. Would you search on Google or how would you look? Go about?Dalton: Yeah, absolutely. That'd be, that'd be my first go-to. I'm gonna look at dental practices around me, right? 'cause I want something that's, you know, close proximity. So we moved two years ago to, to this specific area of Denver that we live in. And so it's exactly what I did was I hopped on Google Maps, actually is is another thing.And that's, its home, it's own whole area of ss e o. Um, but yes, Google and Google Maps are gonna be the primary way that I would try to find a new practice. Michael: Okay, so you went on Google Maps, and then you clicked on the first one or the first couple, right? And then how would you want it to go from that point on?Would you, what is the first things you're looking at? What are the things where you're like, all right, I'm gonna contact now, or I'm gonna save it for later. Lemme look at somebody else. What made you wanna save it for later? And look it for Dalton: somebody else? I'm looking for a little bit of familiarity, right?I wanna hit your site and understand, a practice halfway across the country couldn't have this exact same website, right? So actually one of the things that stuck out to me about the practice that I go to. They had this really cool, uh, initial picture on their homepage of, I think it was everybody that works at the office just decked out in their Bronco gear, right.They'd say, you know, they're, they're all about the Broncos there. Yeah. And, uh, so I was like, okay, cool. I get, I get, you know, a little bit of something about who they are without even having to read anything. And so I think, you know, being able to put, put out who you are, and that's something that we're trying to do.Temp me too is, is highlight some of the things that culturally make us special because there's inherent familiarity and comfortability that lies within that. Um, but I, I think that be personal, show who you are, show what makes you special, those are absolutely something. There are things that anybody can do and can tap into to make people feel comfortable and, and excited about, you know, coming to your practice.Gotcha. So Michael: you got on that website and immediately you booked something or were you like, let me look, let me look at. Other stuff. Dalton: I checked a couple others around just to, you know, do my due diligence. I'm the kind of person who, if I'm going on vacation, I'm gonna make a spreadsheet that has all of the different options and then rank on different variables.Right? That's, that's how I do my decision making. It's never one and done. Um, but that one really stood out to me, right? I, I felt like I understood what they were about and so I circled back after maybe looking at three or four more. Also, obviously checked the reviews, right? That's always a huge thing, uh, making sure that primarily your Google reviews are in good shape.Uh, there are a num number of ways that you can incentivize people to get those reviews, but also responded to is a good thing to look at, right? That's, that's somebody that to me is on top of their business and really caress, right? Negative reviews will happen. There's always gonna be, you know, some.Patient that you can never make happy, right? Mm-hmm. But responding to those reviews in a kind way that shows compassion, understanding, and that you're just caring about your business is, is always a great look. Michael: Yeah. And so the three to four that you were checking out that you're like, nah, they don't fit, but this is like your due diligence, what was the things where you were like, actually, what was the one outta the, the four that you were looking at where you were like, And you know what I mean?Like the bounce rate was super fast where you're just like, nah, I don't want to Dalton: get on this one. Yeah. I think the ones that I would've pointed to like that were ones that looked like something I could have made, you know, in a week. I exclusively stock imagery. There's nothing that points to this office being special.it is really cut and dry. And then certainly anybody that had less than like 4.4, 4.5 stars on Google with the, with their reviews at a good volume, that was always gonna be a huge concern. Michael: Do you check more on Yelp or on Google? Dalton: I check more on Google personally. Yeah. Okay, gotcha.Interesting. Yelp is always interesting, right? There's, uh, different components to basically any rating or review site, whether it's Capterra for software or Yelp for, you know, basically anything. there's always a pay to play component, so I'm naturally a little, little skeptical, right? I think the overall rating is usually gonna be in good shape, but I also understand that the order in which things are presented to me isn't necessarily gonna be, I.In the order of quality, uh mm-hmm. You know, the one through 10 isn't gonna necessarily be reflective of that quality. Michael: Yeah, that's true. That's true. And so then on the, on the website that you went with the Broncos, everybody, right? Like in the ones that you decided to, that's it. How did you contact Dalton: them?Ooh, that's a good question. I'm not sure I remember. Uh, I believe that I filled out their contact us form. Okay. And that's what Michael: you like? Dalton: Yeah, that's, that's what I like. 'cause then I can, you know, drop a line, particularly if I'm, you know, buying software or something like that, I can drop a line to multiple different options.See how they get back to me. To me, that's gonna be indicative of their performance as a business. And then go from there. Right. Maybe some, some offices weren't gonna be, Weren't going to be accepting new patients, anything like that. Of course, if that's the case, you'd expect a notice, you know, on the website that Hey, don't waste your time here, we're full.Um, but then go from there in terms of, you know, responding to any emails that they send me, they expect a phone call, that type of thing. Michael: Gotcha. Because sometimes, like when, I remember when I was working in the practice, like we would get a form filled out and they told us they wanted us. To call you guys.Yeah, and I don't know if that was the best thing. Would you prefer that or would you prefer like a text message or an email? What would you prefer Dalton: as an individual? I would prefer a text. I. As a marketer, my recommendation would be to hit 'em with everything you know, is, is an automated email, an automated text, and then a phone call after a little while.Right. Just to, just to give people the options with the understanding of, Hey, I'm not gonna overwhelm this person over the course of a period, but I'm gonna make sure that as they get their information that they're hearing back from me through whatever channel they might be, uh, most accessible via.Michael: What would be like the time period? So let's just say you hit 'em back with an email first. You don't hear from them and I don't know specific Then do we hit them back like the next day with a text and then if we don't hear them the third day, we hit them with a call? Or is it more like all in a 24 Dalton: hour period?Uh, typically I'd get all of them within a 24 hour period, and then that'll kick off usually a sequence. So, A good example is right now, if you come to the Temp Me website and you fill out the form there, say, say you're a hygienist and, uh, you're interested in that number one within five minutes, actually it's, it's much closer to one minute, which is the target.you'll get a text and you'll get an email just saying like, Hey, here's the link to download the app. And also here is an opportunity to speak with one of our onboarding representatives if you have questions about it. Here's, here's where you go to download or to schedule that. Then we'll, uh, we'll wait a day and then we'll send you, Hey, just checking in.We saw you had the interest, you know, is now a good time to chat? Anything like that. And we'll also have a call or two placed at that point from our onboarding representatives. And so that's sequence, we'll, we'll spread out a couple texts, a couple emails across about a week. There are a lot of studies that show particularly on more of the outbound, right?So it's not somebody coming into your website and filling out a form. But on the outbound side, it takes anywhere from like seven to 12 touches really to get somebody to pick up the phone or to accept that call, right? It, it takes time. It takes. Persistence as well. So I would encourage people to not give up.Right. There's a good reason that somebody filled out that form in the first place. Maybe they found something else, maybe they haven't. But, a flurry of touches almost immediately is great. And then some persistent touches as well. Michael: I like that. Okay, good. And then you mentioned make yourself culturally different, and then you mentioned temp me.So what culturally makes temp me Dalton: special? I. That's, that's my favorite question. are a super values driven culture, and by that I don't mean that we have anything just like plastered on the walls. Granted, we do have our values on the walls, but but the current space that we're in, we actually took over from a bank that had, the slogans put on the walls right there.like an owner, you know, be empowered. You know, these really kind of vague things. ours. We're developed when our company was like five people, and they sat down and said, Hey, what makes us special? And so they came up with this list of five core values. And so those are things that we incorporate into everything that we do.Uh, we hire by them if we ever need to part ways with somebody. We do that, buy the core values, right? So we go through and, and analyze is this person a fit based on our core values? And then we ensure that, all of the actions that we're taking are in alignment with those values. That serves as such a strong, guidepost, north Star, you know, whatever you want to call it.And then our, our founders are extremely invested in those values and making sure that, you know, everybody else is as well. Um, so between that and then setting extremely high goals and, you know, giving a, a direct pathway toward reaching those goals is a great start for building the culture that you, that you want to see.Michael: Gotcha. Okay. So what are Temp me's core values? Dalton: Yeah, so number one is called it's your ship. Uh, what this really means is, Hey, we put a lot of faith in our hiring efforts. You've joined our team. We feel like you are the absolute best person to do exactly what you do. Go run with it. You don't need to ask for, for permission, uh, even when things don't go, uh, as perfectly as you'd think.Learn from it, move on. Right? We want people to be empowered to make their own decisions. Of course, in a practice, you know, sometimes that can, I could see that going a little sideways, but for most of the day-to-day stuff, right? You're trained, you know what to do, go make it happen. Second one. Uh, hard work doesn't have to be serious for me.This is super different than work hard, play hard, right? Mm-hmm. To me, in like a tech setting, work hard, play hard is going to be, you know, you're going to really kind of hate what you do from like eight to six, but then we might throw a killer happy hour where everybody just gets super messed up, right?Like That's what work hard, play hard sounds like to me. Uh, don't get me wrong, we have great happy hours. Uh, that's, that's all fun too. But, For me, this is, Hey, we spend so much of our lives working, we should enjoy what we're doing. Both the output that you have as an individual, as well as the people that you're working with, right?You're spending so much more time with your coworkers than you are, you know, even some of your best friends in a lot of cases. That they should be people that you enjoy. So if you're not enjoying those things, number one is, is that a you thing or do we need some to make some changes at, at a cultural structural level?So that's one of my favorites honestly. number three is, is leave it better. So this one's I. Super practical. Hey, you walk into our kitchen at the office, uh, if you see a paper towel or something out, even if it's not yours, throw it away. Right? There's a, there's a percentage of people that make the world worse than they found it.There's a large percentage of people that leave it about the same, which is cool too, right? You know, you're not, you're not leaving a negative impact or anything. But then there's a small percentage of people that actually leave the world better than they found it. And I like to apply this to conversations, you know, and, and any type of interaction in addition to the actual, like physical cleaning of any space.I hope that your day is two to 5% better 'cause we have this conversation, right? I, I hope that I can bring a little bit of, uh, something interesting, something fun, you know, make your day just a little bit better because we've had this conversation and I think that that's really consistent throughout our organization as well.number four is gonna be find a way or make one. So this comes from kind of the Hannibal Barka quote of, uh, taking the elephants, uh, over the Alps to Sack Rome. I could not say the Latin version. Uh, it's out there. It's, you know, if, if you're really curious, I'm sure you can Google it, but for this is, Hey, we, we don't give up at the first thing.Right? You know, there are a lot of cool things about our platform just from a tech perspective that, you know, took multiple iterations and somebody saying, you know what? I'm not gonna give up on this until I find it. that is able to really help you achieve that next level of success, right? So we wanna make sure that people are diligent, that they're not easily dissuaded, that type of thing.And then the last one is true believer. So, we want people to be on our team that really believe that we can achieve our goals, right? We want to change the way the world works, uh, not just for dentistry, but for for other verticals as well. And. That doesn't happen if you don't believe that it can.Right. So this kind of ties into a lot of like Steve Jobs philosophy in quotes. but yeah, you have to believe to be able to succeed. So those are the five. Michael: Okay, good. That's real. I like that. I like that a lot, especially, um, I like all of 'em, but I like to leave it better than or leave it better. Right.Dalton: Yeah. And actually that one comes from a really cool story. So, um, one of our co-founders, Kerry, he grew up, well, actually both of our co-founders grew up in northern Michigan, but, uh, Kerry spent a lot of time traveling around the country with his mom in like a, an old station wagon. so Carrie and his mom and family would take a lot of these road trips and one time at a gas station.Kerry goes to throw his water bottle away, you know, physically throw it at a few yards or whatever. He misses and tries to get in the car. His mom says, no, Kerry, what are you doing? Go pick it up. And so he's said, fine, mom, you know, whatever. He goes, picks up the water bottle, puts it in there, and he comes back to the car and his mom says, no.Carrie, you're not done yet. There were, you know, a half dozen other pieces of trash right there while you're picking up your water bottle. You could have done that and you could have made the world a better place. Uh, you know, even if so slightly. And that's the kind of people that we are. So that's exactly where this core value comes from, is, is Carrie's mom and being, you know, one of those people that really strives for better and that, you know, leaving no impact isn't good enough.We have to leave a good impact. Michael: Yeah, I like that man, real quick, who's the founders of Tempe? Dalton: Yeah, so Carrie Game and Ed Thomas are the, uh, are the partners that are now running things, but we also were founded by a 30 year hygienist, Debra Simmons, who actually came to them with the idea, right? She's like, Hey, this system isn't working.You know, she, she was a hygienist as well as an office manager, and so she is like, man, I, I see the need for this. You guys, you know, are, are entrepreneurs. You've built businesses before. There's gotta be something here. Right? And so they, they worked it all out from there. Ed took it to Carrie. Carrie thought it was a terrible idea at first, actually.And then, uh, they sat down and I think they, they stayed on the phone for like eight hours that night. Just hashing it out, you know, talking about, well, what if we did it this way? 'cause I think the original idea was I. More of a scheduling app, right? Mm-hmm. Of like, you can have one shared schedule that a bunch of people hop on, that type of thing.And, uh, that, that wasn't gonna necessarily be the way, but now they settled on, you know, our, our current concept and really just have run with it from there. So, Deb isn't as involved in our business currently, but I, I know that she retained her stake and is, uh, still invested in the business, which is, which is really cool.Michael: Gotcha. So currently, what is it right now? Temp me. Yeah, Dalton: so a easy way to think about it is Uber for dental staffing, right? Uh, if you're in office, you go on, you post a shift that you've got coming up. Say, you know, your hygienist is taking a long weekend. She's gonna be out Thursday. It's Monday. Cool. I'm gonna post that, and it's gonna go automatically out to all of the relevant hygienists in your area.So, they'll get notified via their phone. It's all through the app. They get notified, they can either accept it, they can counter offer, which is a pretty cool feature, or they can just leave it be, we don't have any minimums or anything like that that they need to meet to operate through our platform.All the payments handled through the platform and, and everything like that. So it's really a quick, easy way to find the people that you need to keep your practice moving along. Is this Michael: like available everywhere, everywhere right now or is it more, you know what I mean, like rural Texas?Yeah. Dalton: So right now we're doing, uh, good amounts of shifts in 22 states, uh, every week. and then, you know, some rural areas have great coverage. Others not so much, right? It's always gonna be dependent on whether or not there are enough people to build a marketplace there. So if there's. Three offices and 10 hygienists in, you know, 25 mile radius.That's probably realistically not gonna be something that we can have a huge solve for unless, you know, people are really willing to expand their radius within the app and you know, they're driving 50, 75 miles, whatever that might be, to pick up shifts at an office. So we definitely do have much easier success in the metro areas, but it's not exclusive to the metro areas by any means.You guys Michael: vet like everybody or like what is the vetting process? So when it comes to all this, Dalton: Yeah, great question. So every person that's on our platform, every professional that's on our platform has been vetted. So from a hygienist perspective, uh, to sign up, you're gonna need to enter, you know, all your basic information, you're gonna enter your licensure information.So we'll check that, make sure there are no derogatory marks on the record, that everything's up to date, current, all that good stuff. And then we'll also require a picture of the state id. to, you know, make sure that you are, who you say you are. All, all things match up between kind of the three main areas there.Then for the assistance, it's super similar except for, licensure for assistance varies wildly state by state. So we take that on a state by state basis. You know, I think Minnesota and Texas are great examples of, they operate super similarly to hygienists for the most part. If you're gonna have, you know, a license, we can pop on, check it out, all that good stuff.Florida, our home state is super different. It's, there are three routes. You can have six months of on-the-job training, you can graduate from a program or you can pass a certification course. Right? So in those, different ways, we have to evaluate each of them. So you may have to submit some additional documentation, things like that.And then we do ongoing verification as well. So at the end of every shift, that's worked through our platform, both parties. So the office and the professional are gonna rate one, another, one to five and include comments, right? So anybody who is consistently receiving poor remarks, uh, poor scores, you know, hey, they really don't know what they're doing, anything like that.We'll have conversations with that person. Try to really get to the bottom. Is this an unreasonable ask from the office or is this person, you know, not really cut out to, be utilizing our platform? In which case, you know, we do have to restrict their access. Hmm. How often does that Michael: happen, Dalton? Like where you're like, ah, you, I don't know how you even got on this platform.Dalton: It's pretty rare. to the, I don't even know how you got on this platform. Never happens. The, that's, you know, that, that'd be the super extreme end of it. But I think the, Hey, your, your skills aren't quite up to where they need to be is probably less than one to 2% of our platform. So, you know, sometimes things come up, right.We're all humans, they're, life is hard. There's gonna be. All these external things that can impact somebody's ability to do their job, but ultimately we, we have to, you know, prioritize patient care and making sure that patients are well taken care of, regardless of who, who's in the office that day.Mm-hmm. So when it comes down to make those tough decisions, that's, what we signed up for, honestly. Michael: Yeah. Okay. And this is for all like associates, hygienists, assistants, and everything? Or is it just right Dalton: now? We've got hygienists and assistance currently, and then we should actually be rolling out associates in kind of, uh, we'll call 'em beta states here in the next 30 to 60 days, we'll call it.So there are other considerations on the associate side, right? So you've gotta have matching. I. insurance. Right? So that's, that's one whole thing that has to be in place. We're expanding our background checks as well for that side, and then ensuring, you know, that we're, we've got all of the malpractice insurance and everything that's rolled up to the associates before we roll that out.'cause, you know, missing some of those things would be, yeah, really rough. That's, that's not what we're trying to do. So that's the only reason that we haven't rolled those out already. But we're super excited to bring that functionality. We do permanent placement services for all three of those groups already, though.Michael: I was gonna ask you that, like has it ever happened to where it's like, man, I love this person and they love us. Like, can we just keep them or Dalton: all the time. Yeah, all the time. I mean, it's, we're, we exist because there's a staffing shortage, right? Mm-hmm. a lot of the time, uh, that's going to happen.And so we just ask for our buyout fee, which is typically a couple thousand dollars. If you compare it to when I have to go hire somebody from my team, if I work with an external agency or anything like that, I'm gonna pay 20% of their salary. Our fee is significantly less than that. You know, it's, it's, you know, three grand or whatever.it's, it's gonna be a much easier burden, but then it's all free and clear that office, that professional, uh, they're gonna be tied to one another. That's a W two employee moving forward and they're good to Michael: go. Yeah. Nice. So what, what are, if I can ask, what are like the major, maybe top three major cities that are utilizing Tempe right Dalton: now?Tampa is a huge one for us. So that's, you know, we're born and raised in South Florida, so that one makes a ton of sense. Uh, and then there are quite a few others that are spread throughout the country. Atlanta is also very big for us, New York there I. Honestly, quite a few where we're doing really great business.You know, I think people have really latched onto the concept and understood, hey, this is a new way to really get into what we call skill sharing, right? Mm-hmm. So, uh, even though the concept is very similar to gig work, we really shy away from that term because to, to us, that is somebody that is not necessarily specialized in the field that they're working, I could take my car, sign up for Uber, join kind of gig work right now. Uh, if, if that's something that I wanted to do, I could not start practicing hygiene or become an assistant, nor should I, but, uh, you know, we wanna recognize that these people have very specific skill sets that they have worked for.years to develop. And so in, in utilizing our platform, they are truly sharing those skills with the greater marketplace. And we wanna be very cognizant of that. So I think people understand that, um, they're excited to have a little bit more freedom with how they work, uh, ability to gain extra income, things like that.And then of course, offices need their staff to keep going. And as we've seen post covid, they're just. Quite frankly aren't enough dental staff to go around. So this type of skill sharing model I think is a great way to help bridge those gaps. Michael: Gotcha. Okay. Nice. I like that. And then how does this kind of compare, or what would you say is like the, ' cause there's others, right?Competitors, yeah. So well, what makes it different, I guess? Dalton: Yeah, great question. I think we can break it up into both sides of the marketplace. Right? So which side are you more curious about? Offices or professionals? Ooh, both. I. Okay, uh, let's start with offices. One cool thing about our platform is offices don't have to pay to sign up and there's no monthly fee.We only pay on the, or we only charge on the temp side when we actually help you get a fill. So we only charge after that connection has been made. That individual has confirmed that they're gonna work at your office, all that good stuff. So, From an office perspective, it's a great additional tool to have in case you ever need any type of staffing.we also process all the payment through our platform, so certainly as opposed to, some competitors, but primarily, you know, more old school ways of like cutting a check or anything like that. You don't have to worry about any of that, which is obviously a huge positive for our professionals as well.They get their money via direct deposit. In the latest at like four days, they also have the option to get express pay. So as soon as the hours are confirmed by both parties, they get paid out. They have to pay a small fee, you know, to tell the banks to hurry up is essentially what that fee is. that's a huge perk there.another perk for our offices is that they can post up to five shifts without having to pay anything. You don't even have to enter your credit card information. So, You can really get a feel for if this is gonna be something that's gonna be beneficial for us as well as, you know, the, the provider quality is extremely high, particularly as compared to, you know, more traditional temp agencies where, you know, most of the, most of our providers do have a current full-time job.There are people that are at the absolute peak of their profession that are just looking to pick up a little bit of extra work around the sides. So with that, you know, you're getting somebody who can come in, who's gonna take great care of your patients, who's gonna be, you know, more than likely a joy to work with around the office and is the epitome of a professional.So those are kind of the, a few of the key areas that we offer for the offices. You know, there's tons of ancillary stuff like it's. Extremely easy to use, right? Mm-hmm. It takes about 45 seconds to post a shift that, that you've got open. as well as we've got some market rate guidance baked into that.So based on your area, we're gonna kind of suggest are you at a hundred percent of the market value rate? Are you under, are you over? That type of thing, which really, you know, is a nice little coaching tool for offices to know what they really should be posting yet. 'cause sometimes it doesn't feel like it should be that high or that low, it's a great way to keep people in line.On the professional side, it's, it's all about freedom, right? Mm-hmm. So we don't mm-hmm. Have any restrictions or anything like that, uh, baked into our platform. Professionals can use us, they can use other apps where whatever's gonna make the most sense for them is highly encouraged by us. Right? There's no minimum.So if you want to work a shift that pops up on your phone, then great. Grab it. That's amazing. We're excited. We'd love to have you. Uh, but if it doesn't make sense for you to not work or to pick up any temp shifts for six months, a year, whatever that might be, then cool. Don't you know that we, we don't feel like we have, uh, any foot to stand on to tell people what to do.And so we, we really want people to be able to make their own way in life, and we really like to break it down into more solid terms around the money that they can make. So, Across the nation. You know, a temporary hygienist full day shift is gonna net you 400 to four 50 bucks. So hey, you pick up one shift a month.Cool. That's a car payment. You know, that's saving up for a vacation. These are really tangible things that we believe and see make a big impact on people's lives, and that's part of the reason why we do what we do is to see that impact and, and to see them be able to live a little bit better life.Just because they work through our platform is, is really cool. Michael: Yeah. Nice man. Okay. Awesome. So really, really great benefits. Features too. But benefits, right when it comes to professionals and also the office. Dalton: Absolutely. And I should add one more thing is we put a huge emphasis on high touch with high tech.So, you know, the platform is high tech. It's easy to use, it's great it operates, you know, as, as it intended, all that good stuff. But we've got a ton of real people that make temp me work. So whether that's. Uh, professional that's coming on. There's a team of onboarders that are just dedicated to making sure that all of their questions are answered, right?We understand that this, you're using us full-time, part-time, whatever, this is still employment, right? This is where your money is coming from. We understand that that's not always gonna be the most comfortable thing to just sign up for an app and start accepting shifts. Right this, there's a lot at stake.It feels like there's a lot at stake, so we wanna make sure that you hear from real people, that you have the opportunity to voice Any questions, concerns, anything like that? I. And then it's also very much true of our customer success team. It's a large team of some of the kindest, most helpful human beings that you've ever encountered in your life, so you can access them.We've got very expanded hours, even though we're on the east coast. Uh, typically, you know, you can, you can reach us from seven to seven is, is typically what we say. And then, you're gonna be able to reach them by text, by email, by phone. There's a bunch of ways to make sure that you get what you need.And I think that that's actually a huge differentiator for us in the marketplace. Michael: So I like that, man. Yeah. it does come down to that like, we want convenience, we wanna reach out to people, we wanna be able to fill out that form. Text, you know what I mean? But when it comes to us wanting to complain or do or find somebody, we're like, I wanna speak to a human.give me, you know what I mean, kind of thing. And so, or when we're having a hard time with something, sometimes we're not all tech savvy, right? Yeah, absolutely. So we do wanna speak to, to a human right instead of like, um, zero now and then talk. So I like that, man. Interesting. Now these next questions are just to get into the head of someone who isn't totally involved on the clinical side of dentistry, uh, every day.What would you ton like to see more from a dentist?Dalton: You mean just from a, a business perspective or specifically if I'm visiting the dentist, things like that. Let's do both. Okay. from a business perspective, I think that I'd like to see. More particularly private practice owners, really tapping into that sense of community that, I think a lot of us grew up with. Right. You know, I think about the dentist's office that I went to, growing up. I grew up in a small town, and so I went to the same dentist for basically my entire, you know, childhood life, you know, from three to 18 or or whatever it age it is.You start going to the dentist, I don't even know. Really tapping into that from a marketing perspective, I think is extremely powerful. And I think that that's one of the areas that private practices can win in a market, you know, that we're all aware is, is largely being consolidated by, by DSOs. So that's one thing from a business perspective that I would absolutely love to see.from a, you know, patient perspective, I really don't have any complaints, man. I, I think about, you know, all my, all my experiences. I walk in. Everybody at the front desk is extremely happy, welcoming, friendly. The booking process is smooth. You know, there's so many tools out there. If you go to a trade show these days and just wander the exhibit hall for a little bit, you're gonna just be inundated by all these platforms, tools, whatever, to make your business run more smoothly.And I think. Plenty of offices a
In episode 98 of the Transition Drill podcast, we delve into the life and career of Kevin Seiff, a former Navy SEAL and Marine Corps officer who transitioned into entrepreneurship. Kevin's journey began at the age of 12 when he met a Navy SEAL and was inspired to follow a similar path. After attending the Naval Academy and serving in the Marine Corps, with 1 combat deployment to Afghanistan, Kevin transferred to the Navy and served as a SEAL officer for seven years. During his military career, Kevin had unique experiences, such as being one of the few SEALs stationed in Korea during a period of escalating tensions. He worked closely with some “three-letter” agencies and high-ranking military officials, gaining invaluable skills and insights. However, after a decade in the military, Kevin desired more control over his professional career, leading to his discharge in 2020. Today, Kevin is the owner of Flintlock Solutions, a recruiting firm working with life science and technology companies. He also runs The Vetrepreneur Collective, where he trains veterans to leverage their military skills and experiences to become entrepreneurs. This episode offers valuable insights into the transition from military service to entrepreneurship, making it a must-listen for military members, first responders, and budding entrepreneurs. Kevin's story is a testament to the transferability of military skills to the business world and the potential for veterans to carve out successful post-military careers. PODCAST - LISTEN, WATCH, AND SUBSCRIBE https://linktr.ee/TransitionDrillPodcast CONNECT WITH KEVIN: https://www.linkedin.com/in/kevin-seiff/ https://flintlocksolutions.com/ https://www.vetrepreneurcollective.com/ RECOMMENDED BOOKS: Profit First: Transform Your Business from a Cash-Eating Monster to a Money-Making Machine https://www.amazon.com/Profit-First-Transform-Cash-Eating-Money-Making/dp/073521414X/ref=tmm_hrd_swatch_0?_encoding=UTF8&sr=1-1 The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It https://www.amazon.com/Myth-Revisited-Businesses-published-HarperCollins/dp/B00E27YS0A/ref=sr_1_2?keywords=e-myth+revisited+by+michael+gerber&s=books&sr=1-2 The Infinite Game https://www.amazon.com/Infinite-Game-Simon-Sinek/dp/073521350X/ref=tmm_hrd_swatch_0?_encoding=UTF8&sr=1-1 Start with Why: How Great Leaders Inspire Everyone to Take Action https://www.amazon.com/Start-Why-Leaders-Inspire-Everyone/dp/1591842808/ref=tmm_hrd_swatch_0?_encoding=UTF8&sr=1-3
A successful business requires a business mentality. If you want to succeed in your business, you need to think like one. Learn how to lead, not just how to work. This is how Tommy Mello made his career soar. The focus of his leadership development was not on how to solve problems but on how to improve his leadership abilities. Your mindset should be focused on cultivating your team. For him, he can hire a subject matter expert to solve problems he cannot solve. Rather than being ashamed, he encourages us to ask for help and find the best people for the job. The end goal should be to manage these people and grow your business by managing them, not to do everything yourself. In today's episode, we discuss leadership, culture, marketing systems, and recruiting the right people for your business. Be inspired by Tommy Mello's story and learn how he elevated his business. This episode provides you with an inside look at his secrets and strategy. Tommy Mello owns A1 garage door service. Six years ago, he began his podcast to help entrepreneurs grow their businesses. He is a note-taker, and every time something comes up in his head, he writes about it. His success inspired him to write the first book Home Service Millionaire, and he then wrote Elevate, a book about attracting and developing a winning team. You can buy his book using this link: www.elevateandwin.com/keith “I never call people my employees. I like to call them internal customers. I like to call them my coworkers. I like to call them my team.” - Tommy Mello. Topics Covered: 0:33 - “Tommy Mello built a home service business specifically in the garage door industry from scratch up to 30 million 50 million, and now they're doing 200 million this year. He has over 700 employees.” Introduction to Tommy Mello. 2:04 - “I love what I do, man, and I'm opening up doors. The first thing I start with every speech I do is I'm in the garage for business. I'm in 23 states. If you like what we do, use our company, and see how we do things, but also have a graduate company looking to partner up with a great company that's going to take care of your internal customers, that's us. So at building little marketers out there. It's amazing what happens when you give. It's the byproduct of giving just good things happen.” Tommy shares how he got started in the business. He never refers to his employees as employees; he calls them his team. It's that kind of approach that builds a great leadership team. 7:27 - |You guys are welcome to see my price book. And they never knew what he was doing so much better. While he was marketing to the right customers at the right time. He was branded correctly, and he didn't have turnover. And so you got to pay your people the right amount. Otherwise, your guy quits who's running the warranty call for the customer. They're not there who's running on weekends and nights To the holidays, oh, they're not there because they didn't treat my employees right. They didn't pay them appropriately to a living wage, they weren't able to be homeowners. So they had to move farther out away from the city. And now they can't work for me because they didn't make enough money. So I think the byproduct of taking care of people is your customers get handled in the same day service, they got the right parts, they got a trained technician that cares.” Paying your employees appropriately was Tommy's main point. A good salary won't make them leave you. It is the byproduct of paying people what they are worth that they provide good customer service. Therefore, you must set your price high enough to cover the cost. 12:35 - “A lot of times when I was smaller and business, I thought I was saving money by buying used trucks and not hiring the best and not getting the best trainers. And I thought I'd just help. But then I realized that I was actually losing money because things weren't hitting the finish line, and things weren't getting done. And it was kind of a hodgepodge put together. And all these ideas without hiring the best consultants, without reading books, without listening to great podcasts, without getting learning at great speaking events. I realized I was actually kind of shooting myself in the foot. I was actually making my life harder. And I thought I was going to be an expert at everything, but I became a jack of all trades, a master of none. Then I started investing in myself and everybody around me. And that conclusion has been very positive.” Tommy admits that he can't do everything by himself. His secret to success is hiring the best of the best. Having a jack-of-all-trades approach won't help you succeed. It's important to stay on track with your schedule. Leadership skills can be improved by recognizing your weaknesses. 20:10 - “ I never want to be the bad guy. I'm not a good, bad guy. I'm not good at firing people. In fact, I'm probably too lenient on second or third chances. But I've really empowered my team. And I think that that's something that most business owners fail out.” Don't be afraid to make big decisions and praise those around you. Encourage your team to make their own decisions and recognize their achievements. 38:06 - “I learned the simple formula without a budget without numbers. How much are you spending as a percentage of revenue on marketing? And if it balloons for one month, why? what's working and what's not, when you can reinvest the things that are working all the time, and the evidence is clear, because you've got data integrity to make sure the numbers are right, then it's basically a compass. And you just got to follow TrueNorth to get where you want to go. And the CRM and the accounting tools allow you to do this, but a lot of people go accounting or smiling. I don't want to budget. It's too much work. And it is a lot of work. It's a lot of work to get it right. But when it is right, you'll find the Holy Grail.” Tommy loves numbers, he's always calculating and computing. When it comes to business, numbers are very important to him. He ensures they meet their monthly KPIs. Every department maintains a scorecard to track performance. 46:12 - “I want to see their six-month plan, their one-year plan, their three-year plan, their five-year plan, and then I want to show them how it could help them hit their goals. Same thing with vendors, the same thing with anybody. And that's the whole meaning of the word Elevate. You get to win when they win. And it doesn't need to be losers.” Tommy explains why he wrote Elevate and what the book title means to him. Key Takeaways: “People used to talk about me on Facebook before the podcast and say he's our villain. He is such a prick. He comes into our market. He takes our employees. He raises prices, and he charges too much. And others like, well, Tommy's a pretty good guy. I'm making a lot more money now. The employees are happier. My clients are happier, and my vendors are happier because our product mix is better. So they all won. And that's the hard part for people to comprehend. And it just doesn't make sense. But it works.” - Tommy Mello “I really believe these things, and I just have you got an opportunity to grow to be whatever you want. I'm here to help you get to where you want to be. I want to know your dreams, your goals, and what you want out of life. And if we could work on these together, what do I get out of it? Number one, I love homeowners. We had two new homeowners last week. We got a new kid that came into the Awan family two weeks ago. It's amazing. Right now, yesterday, my guy rest of the hospital's wife's pregnant. I don't know if she has had the baby yet. But I love this stuff. So that's amazing. But what's also amazing about it is when they're winning, I'm winning. I tell them if their dreams are coming true, I know mine are. My dream has to be big enough for all your guys' dreams to fit inside. So when I watch every one of your dreams start to come true. The byproduct is I know, I know, I'm successful when you guys are hitting your goals because the way I designed the pay structures is it's inevitably that outcome.” - Tommy Mello Connect with Tommy Facebook: https://www.facebook.com/thomasmello/ Podcast: https://podcasts.apple.com/podcast/id1341478446?ign-itscg=30200&ign-itsct=lt_p Instagram: https://www.instagram.com/officialtommymello/ Tiktok:https://www.tiktok.com/@officialtommymello YouTube: https://www.youtube.com/channel/UCC95oOLvDda4V6LdyRoHb3w LindkedIn: https://www.linkedin.com/in/tommymello/ Connect with Keith Instagram: https://www.instagram.com/keithkalfas/ Facebook: https://www.facebook.com/thelandscapingemployeetrap Website: https://www.keithkalfas.com/resources Youtube: https://www.youtube.com/@keith-kalfas Resources Mentioned: The Home Service Expert: https://podcasts.apple.com/us/podcast/the-home-service-expert-podcast/id1341478446 Elevate: Build a Business Where Everybody Wins: https://www.amazon.com/Elevate-Build-Business-Where-Everybody/dp/B0BWSNBQZV HVAC Spells Wealth: https://www.amazon.com/HVAC-Spells-Wealth-Ron-Smith/dp/142431481X Rocket Fuel: The One Essential Combination That Will Get You More of What You Want from Your Business: https://www.amazon.com/Rocket-Fuel-Essential-Combination-Business/dp/1942952317 Traction: Get a Grip on Your Business: https://www.amazon.com/Traction-Get-Grip-Your-Business/dp/1936661837 Home Service Millionaire: https://homeservicemillionaire.com/ Essentialism: The Disciplined Pursuit of Less: https://www.amazon.com/Essentialism-Disciplined-Pursuit-Greg-McKeown/dp/0804137382 The ONE Thing: The Surprisingly Simple Truth About Extraordinary Results:https://www.amazon.com/ONE-Thing-Surprisingly-Extraordinary-Results/dp/1885167776Surprisingly-Extraordinary-Results/dp/1885167776 Come Up for Air: https://www.amazon.com/Come-Up-Air-Leverage-Drowning/dp/140024384X The Infinite Game: https://www.amazon.com/Infinite-Game-Simon-Sinek/dp/073521350X A1 Garage Door Service: https://a1garage.com/ Elevate: www.elevateandwin.com/keith Jobber: https://getjobber.com/im/ambassador-referral/?gspk=a2VpdGhrYWxmYXM4NTIx&gsxid=Rs6pwtznLDcs 7 Steps To Marketing Your Business: https://www.keithkalfas.com/7steps
In this episode, Hamza shares a lot of books that have helped him in his journey. Don't just listen, take action, and become an ALPHA WOLF!All necessary links: https://linktr.ee/alphawolfpackThis list is for you to be able to search for the book if you couldn't tell the author's name or something:The 4-Hour Work Week | Tim Ferriss 1:23 The Millionaire Fastlane | M. J. DeMarco 2:27The Subtle Art Of Not Giving a Fuck | Mark Manson 5:24How to Win Friends & Influence People | Dale Camegie 8:16Influencer | Joseph Grenny 11:28 The Oxygen Advantage | Patrick G. McKeown 18:05 The 48 Laws Of Power | Robert Greene 23:16The Power Of Now | Eckhart Tolle 23:48The E-Myth Revisited | Michael E. Gerber 28:39The Psychology of Selling | Brian Tracy 44:50Cashvertising | Drew E. Whitman 48:44 [Audiobook] Can't Hurt Me | David Goggins 50:23Deep Work | Cal Newport 52:20Atomic Habits | James Clear 53:34The Unplugged Alpha | Richard Cooper 54:22Dotcom Secrets Trilogy | Russell Brunson 58:22Traffic Secrets | Russell Brunson 58:45Models | Mark Manson 1:01:00Attached | Amir Levine, Rachel S. F. Heller 1:03:50The Male Advantage | Kris Sturmey 1:05:43The Psycho-Cybernetics | Maxwell Maltz 1:08:22[Audiobook] Hard Times Create Strong Men | Stefan Aamio 1:11:35The Rational Male | Rollo Tomassi 1:13:32The 4-Hour Body | Tim Ferriss 1:16:44The 5AM Club | Robin Sharma 1:17:30The 10x Rule | Grant Cardone 1:19:45How To Do The Work | Nicole LePera 1:20:54The Charisma Myth | Olivia Fox Cabane 1:23:32The Body Keeps The Score | Bessel van der Kolk 1:25:12The Way Of The Superior Man | David Delda 1:26:42The Magic Of Thinking Big | David J. Schwartz 1:28:21Complex PTSD: From Surviving To Thriving | Pete Walker 1:30:31Essentialism | Greg McKeown 1:37:29Effortless | Greg McKeown 1:38:19Breath: The New Science Of A Lost Art | James Nestor (also at 12:49) 1:39:44The Infinite Game | Simon Sinek 1:41:55Ego Is The Enemy (+ Stillness Is The Key & The Obstacle Is The Way) | Ryan Holiday 1:43:11 The Almanack of Naval Ravikant | Eric Jorgenson 1:44:18The Appearance Of Power | Tanner Guzy 1:45:14The Way Of Men | Jack Donovan 1:46:10Courage Is Calling | Ryan Holiday 1:47:13 Meditations | Marcus Aurelius Timestamps from Ivan Boščić, what an Adonis Join the Wolfpack: https://plus.acast.com/s/wolfpack. Hosted on Acast. See acast.com/privacy for more information.
CharlieHR: https://www.charliehr.comCultureOps podcast: https://www.charliehr.com/culture-ops-podcastCharlieHR on Unlimited PTO: https://www.charliehr.com/blog/we-tried-unlimited-holiday-heres-everything-that-went-wrong/CharlieHR on 4-day workweek: https://www.charliehr.com/blog/4-day-work-week-alternative/Washington Post on 5-Day Workweek: https://www.washingtonpost.com/video/business/the-five-day-workweek-was-made-up-what-if-we-changed-it/2022/03/07/1d0e1ae6-c627-4e74-aa0f-0e582e5c791b_video.htmlSimon Sinek: The Infinite Game: https://www.amazon.com/Infinite-Game-Simon-Sinek/dp/073521350XBaseCamp's Decision to Ban Political Speech in the Workplace: https://www.theverge.com/2021/5/4/22419512/basecamp-political-speech-policy-fallout
Every book that's helped me.. 0:00 - The 4-Hour Work Week | Tim Ferriss 1:23 - The Millionaire Fastlane | M. J. DeMarco 2:27 - The Subtle Art Of Not Giving a Fuck | Mark Manson 5:24 - How to Win Friends & Influence People | Dale Camegie 8:16 - Influencer | Joseph Grenny 11:28 - The Oxygen Advantage | Patrick G. McKneown 18:05 - The 48 Laws Of Power | Robert Greene 23:16 - The Power Of Now | Eckhart Tolle 23:48 - The E-Myth Revisited | Michael E. Gerber 28:39 - The Psychology of Selling | Brian Tracy 44:50 - Cashvertising | Drew E. Whitman 48:44 - [Audiobook] Can't Hurt Me | David Goggins 50:23 - Deep Work | Cal Newport 52:20 - Atomic Habits | James Clear 53:34 - The Unplugged Alpha | Richard Cooper 54:22 - Dotcom Secrets Trilogy | Russell Brunson 58:22 - Traffic Secrets | Russell Brunson 58:45 - Models | Mark Manson 1:01:00 - Attached | Amir Levine, Rachel S. F. Heller 1:03:50 - The Male Advantage | Kris Sturmey 1:05:43 - The Psycho-Cybernetics | Maxwell Maltz 1:08:22 - [Audiobook] Hard Times Create Strong Men | Stefan Aamio 1:11:35 - The Rational Male | Rollo Tomassi 1:13:32 - The 4-Hour Body | Tim Ferriss 1:16:44 - The 5AM Club | Robin Sharma 1:17:30 - The 10x Rule | Grant Cardone 1:19:45 - How To Do The Work | Nicole LePera 1:20:54 - The Charisma Myth | Olivia Fox Cabane 1:23:32 - The Body Keeps The Score | Bessel van der Kolk 1:25:12 - The Way Of The Superior Man | David Delda 1:26:42 - The Magic Of Thinking Big | David J. Schwartz 1:28:21 - Complex PTSD: From Surviving To Thriving | Pete Walker 1:30:31 - Essentialism | Greg McKneown 1:37:29 - Effortless | Greg McKneown 1:38:19 - Breath: The New Science Of A Lost Art | James Nestor (also at 12:49) 1:39:44 - The Infinite Game | Simon Sinek 1:41:55 - Ego Is The Enemy (+ Stillness Is The Key & The Obstacle Is The Way) | Ryan Holiday 1:43:11 - The Almanack of Naval Ravikant | Eric Jorgenson 1:44:18 - The Appearance Of Power | Tanner Guzy 1:45:14 - The Way Of Men | Jack Donovan 1:46:10 - Courage Is Calling | Ryan Holiday 1:47:13 - Marcus Aurelius Meditations
From running the rental shop at Sugarloaf to becoming president of Sunday River, Dana Bullen joins Nancy to talk about his career in the ski business. While it may have been all about the snow when he started his career, Dana describes how people also take their experience into consideration, from the food to guest services. It all comes back to the snow at the end of the day, so Dana describes the importance of snowmaking and how Sunday River shares the snow conditions with their audience. 5:06 – After running the rental shop at Sugarloaf for less than two weeks, Dana explains how he knew he wanted to be the president of a ski resort. 7:17 – Dana describes the Sunday River brand and how he has helped continue to build it. 10:23 – Dana talks about how much marketing has changed over the years and how Sunday River has adapted. 14:46 – Nancy asks Dana about his personal brand. 19:34 – Dana shares the importance of snowmaking at Sunday River. 23:09 – Dana explains how Sunday River promotes its snowmaking. 25:51 – Dana describes how he trains team members to achieve a common vision. 31:13 – Dana provides a resource that changed how he looked at his role and responsibilities. Quote “It's about the snow and the food. It's about the snow and the way you treat my children. It's about the snow and guest services. All of those pieces and all of the different places that people touch us, starting with the website, make us who we are and they all need to add up to something positive. Just the snow alone doesn't cut it anymore, but it all comes back to the snow at the end of the day.” – Dana Bullen, President of Sunday River. Links: Honig Vineyard & Winery: https://www.honigwine.com/ L.L. Bean: https://www.llbean.com/ Shawnee Peak: https://www.shawneepeak.com/ Saddleback: https://www.saddlebackmaine.com/ Lost Valley: https://www.lostvalleyski.com/ “The Servant” by James Hunter: https://www.amazon.com/Servant-Simple-Story-Essence-Leadership/dp/0761513698 “The Infinite Game” by Simon Sinek: https://www.amazon.com/Infinite-Game-Simon-Sinek/dp/073521350X Listen to Karl Strand's episode to learn more about Sugarloaf. Activate the PR Maven® Flash Briefing on your Alexa Device. Join the PR Maven® Facebook group. About the guest: With more than 30 years of ski industry and management experience, Dana Bullen began serving in his current role as resort president of Sunday River in September 2004. Prior to his promotion, Bullen worked as vice-president of partnership marketing for American Skiing Company where he oversaw corporate partnership programs for the company's entire network of resorts. He worked his way up the ski-business ladder shortly after earning a bachelor's degree in history from the University of Maine Farmington in 1988, holding various positions at Sugarloaf as well. In 2017, he was inducted into the Maine Sports Hall of Fame. A native of Farmington, Maine, Dana enjoys skiing, fishing, hunting and the Maine outdoors. Looking to connect: Email: dbullen@sundayriver.com Website: www.sundayriver.com
Paul Salmon joins us once again to share with us a plethora of reading options as we go into the holiday season! Do you want great books about delivery and leadership? Well you're in luck! This episode is packed full of them. Leadership Is Language: The Hidden Power of What You Say and What You Don't by L. David Marquet https://www.amazon.com/Leadership-Language-Changes-Difference-Results-ebook/dp/B07KMQ6CVW https://davidmarquet.com/leadership-is-language-book/ https://intentbasedleadership.com/leadership-is-language-one-pager-resource/ Finite and Infinite Games – January 5, 2013 by James Carse https://www.amazon.com/Finite-Infinite-Games-James-Carse/dp/1476731713 Was the basis for: The Infinite Game – October 15, 2019 by Simon Sinek https://www.amazon.com/Infinite-Game-Simon-Sinek/dp/073521350X Security Chaos Engineering, https://www.verica.io/sce-book/ Free (requires registration) Some books I am looking forward to reading: DevOps handbook 2nd Ed - Out today. https://www.amazon.com/DevOps-Handbook-World-Class-Reliability-Organizations-dp-1950508404 Ron Westrum's upcoming book on information flow in organisations (date not announced) Previous work: Ron's paper - A typology of organisational cultures https://qualitysafety.bmj.com/content/qhc/13/suppl_2/ii22.full.pdf Podcast - Patterns of Generative Cultures: How They Can Be Destroyed and the Importance of Trust (long ~2 hours )https://www.podbean.com/ew/pb-j6tt3-1029713 The collaboration of Gene Kim and Steven Spear around organisational structure and dynamics. Previous Work Steven Spear - High Velocity Edge https://www.amazon.com/The-High-Velocity-Edge-Second-Edition/dp/B09BG1H1ST Podcast - The Topography of Problems, and the Importance of Distributed Problem Solving (1 hour) https://www.podbean.com/ew/pb-jk967-e4eb49 Paul's Goodreads https://www.goodreads.com/user/show/76334798-paul-salmon --- Send in a voice message: https://anchor.fm/joekub/message
It's a part of life we've all seen. The rise and fall of businesses like GM, Circuit City, and Redbox. Companies that should have had no problem stepping into a new century and yet somehow fell flat. So what caused them to fail while others like Apple, Ford, and Netflix skyrocketed? We'll give you a hint; it had nothing to do with their products and everything to do with their vision. Welcome back to The Unlimited Potential show! In today's episode, we take a deep dive into Simon Sinek's "The Infinite Game." This book is packed with information about how you can change your mindset from short-term strategies to making a lasting impact not only in your life but the lives of those you lead as well. From taking care of your employees to changing the world, you'll learn the power an infinite mindset has when it comes to your legacy. Listen in as we discuss the importance of focusing on what matters and how finding your why is pivotal in creating the life you want. You'll learn practical tips for leading with courage, creating a just cause people will fight for, and building a team that trusts you. We talk about the five keys to an infinite mindset and how these principles helped businesses like Costco, Apple, and Amazon grow into industry juggernauts. You'll even get a new perspective on your competitors and how they actually help you stay in business longer! So, put in your headphones and get ready to take notes because you do not want to miss this chance of growing your potential and leaving a lasting legacy in this world. For more challenges, discussions, and tips, check out our private Facebook group in the links below! More Of What's Inside: Focusing on things that really matter The difference between a finite and infinite mindset How focusing on the employees helps business 5 keys to help you play the infinite game Staying in the game as long as possible with continuous self-improvement Finding the just cause behind your business How your just cause can help you through hard times The importance of having a trusting team Finding a worth rival to motivate you Creating a healthy industry for everyone Why you should embrace technology in your industry And much more! LINKS: https://simonsinek.com/ https://www.amazon.com/Start-Why-Leaders-Inspire-Everyone/dp/1591846447 https://www.amazon.com/Infinite-Game-Simon-Sinek/dp/073521350X https://en.wikipedia.org/wiki/Just_cause https://en.wikipedia.org/wiki/Enron https://en.wikipedia.org/wiki/Naveen_Jain https://en.wikipedia.org/wiki/Circuit_City https://tim.blog/ https://en.wikipedia.org/wiki/Alan_Mulally https://en.wikipedia.org/wiki/Graphical_user_interface https://en.wikipedia.org/wiki/Printing_press Private Facebook Community: www.facebook.com/groups/unlimitedpotentialpodcast Personal Websites: morrellfirm.com ramcheruvu.wixsite.com/doctorram Youtube Channel: www.youtube.com/channel/UCtSIgawdfsNk0bk4Rwotz7w Social Media: www.linkedin.com/in/doctorram https://www.linkedin.com/in/christopher-morrell Episode Minute By Minute: 0:02 - What to expect today 0:55 - Conversation starts 3:22 - Jumping into the topic 7:35 - How you lose with a finite mindset 11:47 - An example of an infinite mindset 15:26 - The 5 keys to playing an infinite game 21:24 - Creating something worth sacrificing for 24:46 - 5 standards of having a just cause 29:26 - Creating a better world 33:28 - Having a just cause for everyone 36:18 - Building teams that trust you 38:57 - A worthy rival 44:47 - Preparing for existential flexibility 47:17 - Disrupting your own model 51:18 - Demonstrating courage as a leader 55:45 - Closing thoughts
¿Qué hace que tu empresa sea única? ¿Cuales son los rituales, códigos y la nomenclatura que hacen que te sientas parte de un equipo? Estos son los temas que explora DAR | De Alto Rendimiento. Una empresa enfocada en ayudar a descubrir la Identidad Cultural de las organizaciones. Entre sus lideres esta Daniela Blank. Una abogada venezolana basada en Ciudad de México con experiencia trabajando en Israel y Nueva York. Todo sobre Daniela llama la atención. Su titulo ( INVI en vez de CEO), su honestidad al contar su historia y la facilidad con la que salta entre temas de desarrollo profesional. En esta ocasión conversamos sobre: • Flow y atención• Su experiencia trabajando en Israel vs. trabajando en Mexico• Los retos de ser CEO• ¿Porque es importante definir la cultura de tu empresa?• ¿Como es el proceso de identificar tu cultura?• El trabajo remoto y la importancia de tener códigos definidos• Los nombres importan Recursos que mencionamos: Grow: un nuevo programa de DAR https://www.dar.international/grow-libera-tu-potencial/Web de DAR www.dar.internationalBlog de Daniela: Entre contrastes e ironias https://daniela-blank.medium.com/Flow https://www.amazon.com/Flow-Psychology-Experience-Perennial-Classics/dp/0061339202The Infinite Game https://www.amazon.com/Infinite-Game-Simon-Sinek-ebook/dp/B079DWSYYB Momentos Clave: 27:00 - Porque hay equipos humanos que sobreviven la prueba del tiempo 28:30 - Codigos, nomenclatura y rituales 32:00 - La cultura de Apple
Why can chasing profits and short-term business strategies be detrimental to a company? 'The Infinite Game' by Simon Sinek is a book about responsible, ethical, long-term business practices but the thinking can be applied to other areas as well. It contains 11 chapters with mini stories at the start but is more of an expansion of Simon's ideas. The core themes of the book argue for the benefits of a long-term outlook (opposed to short-term cost cutting/boosting of profits/share price increase/etc.,) as well as the criticality of adhering to a 'just cause'.I summarised the book as follows. "There is a driven & clear purpose to Simon's words. He has powerful arguments of the benefits to long-term thinking and spending the time to work out your values (& therefore personal ethics). The book might be slightly utopian in suggesting that the 'Just Cause' is more important than revenue/profit metrics but I found it refreshing as there are already plenty of book out there about how to chase those short-term goals."As always, we hope you enjoy, Mere Mortals out!Timeline:(0:00) - Synopsis(1:42) - Infinite vs Finite Games: Winning without winning(5:11) - Just Cause - Specific vision of a future state(8:12) - Personal Observations(13:28) - Summary(14:33) - Pragmatic Takeaway: Start thinking about ethical investingConnect with Mere Mortals:Instagram: https://www.instagram.com/meremortalspodcast/Support the show
On this episode of Sanity, Dr. Jason Duncan and Jared Cohen, M.A., M.B.A. dive into sport and performance psychology. Jared Cohen works as a mental performance coach for both individuals and teams, and he recently conducted a training with the Transportation Security Agency (TSA). He discusses the different components of performance psychology and provides information about how he intervenes to improve performance in our mental abilities. He shares the three areas he typically focuses on are self-awareness, self-reflection, and self-regulation. Jared Cohen links his practices in performance psychology to well-established psychological theories and evidence-based practices, including cognitive theory, attribution theory, perception theory, and “hardiness.” Numerous examples of intervention techniques and the benefits of changing our perspectives to enhance performance are provided. Tune in for a great episode on how psychological theories are applied to reduce mental blocks and improve performance! Resources: Jared's Website http://www.equipped2evolve.com/ Jared's Instagram (@itsjaredcohen) https://instagram.com/itsjaredcohen?igshid=ibt5nxzov05t Art of learning (Book) https://www.amazon.com/Art-Learning-Journey-Optimal-Performance/dp/0743277465/ref=sr_1_1?dchild=1&keywords=Art+of+learning&qid=1607723338&s=books&sr=1-1 Seven and a Half Lessons About the Brain (Book) https://www.amazon.com/Seven-Half-Lessons-About-Brain/dp/0358157145 The Infinite Game (Book) https://www.amazon.com/The-Infinite-Game-Simon-Sinek-audiobook/dp/B07DKHFTB7/ref=sr_1_1?dchild=1&keywords=The+infinite+gain&qid=1607723371&s=books&sr=1-1 Mindset: The New Psychology of Success by Carol Dweck (Book) https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322/ref=sr_1_1?gclid=Cj0KCQiAoY-PBhCNARIsABcz771Mf4H8hVWhwX5X54QF0zWqCB2bM-odqNeXiKxJU-_0Hs93zIgeBOAaAp7qEALw_wcB&hvadid=409947248872&hvdev=c&hvlocphy=9027691&hvnetw=g&hvqmt=e&hvrand=18056898415016566680&hvtargid=kwd-168326834426&hydadcr=22564_11319485&keywords=%27mindset%27+by+carol+dweck&qid=1642351730&sr=8-1 Vienna Beat by Blue Dot Sessions (www.sessions.blue)
Panelists Jennifer Wadella, Aaron Frost, and Brian Love sit down with Lukas Ruebbelke, a Google Developer Expert in Angular, author, speaker, and mentor, to learn about a mentorship model that Lukas has developed for providing individuals with the opportunity to change their lives through programming. Lukas has displayed his love for the community through deep personal investments using his mentorship model. Starting with his first-principles and cross-pollination approach to software development, Lukas teaches with passion and heart. Throughout the history of software engineering, the tools, languages, and frameworks have changed drastically. However, what has not changed, as proposed by Lukas, is that programming can be distilled to four first-principles: nouns, verbs, iterators, and conditionals. Taking this one step further, Lukas teaches about what he refers to as the "axis of evil", which is when it is too painful to write tests for your code. The panelists and Lukas talk about what it means to write good code, and how this varies based on the context of good code.To wrap things up, Lukas and the panelists talk about investing in ourselves and the people with whom we interact, in our organizations and the community. It's important that we take the long game to software engineering and prioritize our own mental health and our relationships.Show Links:https://osmihelp.org/resourceshttps://www.amazon.com/Infinite-Game-Simon-Sinek/
Poti urmari interviul video aici: https://youtu.be/2TRv4MBTgnoDintre cartile recomandate de Daniel:1. The ideal team player - Patrick Lencioni https://www.books-express.ro/the-ideal-team-player/p/kjmv2,97811192095912. The motive - Patrick Lencioni https://www.books-express.ro/the-motive/p/ks,97811196004593. The Infinite Game - Simon Sinek https://www.books-express.ro/the-infinite-game/p/kjc,97802412955954. The power of the other - Henry Cloud https://www.books-express.ro/the-power-of-the-other/p/kjmb,9780062499585Pagina de Facebook Human Centric: https://www.facebook.com/humancentricpodcast
Maria built a business from absolutely nothing, essentially being homeless and escaping a dire situation with her 1 year old twins in 2014 to being a top producer in the #1 Brokerage in DFW. Today, Rachel Sipperley is with her as she shares her journey of trials and triumph and gives potential buyers, sellers, and real estate agents tips for navigating the housing market in a pandemic. What you will learn in this episode Why Mindset Matters E to P in Real Estate: Entrepreneurial to Purposeful How to get your house ready to sell in the middle of the pandemic and where to invest moneyTangible Tips How to net a million dollars as a real estate agent Setting boundaries and expectationsFear or Faith: Choose One Getting buy in from your family and support system to help them understand why you do what you doRecommended ResourcesInfinite Gamehttps://www.amazon.com/Infinite-Game-Simon-Sinek/dp/073521350XMREA: The Millionaire Real Estate Agent https://www.amazon.com/Millionaire-Real-Estate-Agent-About/dp/0071444041The Right Ithttps://www.amazon.com/Right-Many-Ideas-Yours-Succeed/dp/0062884654A New Earth Eckhart Tollehttps://www.amazon.com/New-Earth-Awakening-Purpose-Selection/dp/0452289963Podcast with Ekart Toley and Oprahhttps://podcasts.apple.com/us/podcast/oprah-and-eckhart-tolle-a-new-earth/id1458654443More About Maria Maria Rincon is a partner and advisor to her clients in the Dallas Ft. Worth area. As a Dallas native with a background in sales, she understands the intricacies of the market and is a top notch negotiator, getting her clients the best deal possible on the purchase of their homes. Using the latest technology to market her sellers' homes to the masses, Maria's team of professionals will stage, photograph and advertise your home to drive maximum traffic and ensure top dollar for your listing. With Maria, every listing is given luxury service, no matter the price point. Having grown up in the Dallas area, there is no one better to trust with your relocation than Maria. She prides herself on being a wealth of information for her clients and takes the time to complete a detailed needs assessment with each buyer in order to make the home search efficient, painless, and enjoyable. Her business model is based on relationships and she provides an experience that long outlasts the transaction. With Maria Rincon you can always expect constant and clear communication and a resource of information for life.Maria's most important job is being a mom to her twin 7 year old boys, Lukah and Liam. As a single mom, Maria is focused on building a Life By Design and showing her boys that our potential is limitless when we are passionate about what we do and when our goal is to help others accomplish their dreams. Maria is very focused on strengthening her leadership ability. Since the pandemic started she has taken the role of running a Virtual Training calendar for 13 Market Centers within Keller Williams (4100+ agents) under GO Management as well as leading a daily Mindset Call for those market centers in which she is focused on energizing, educating and enlightening our collective mindset.She has seen personally the abundance of this industry and how it can completely change lives, and her mission is to help others transform their lives and accomplish their dreams through the means of real estate.Maria built a business from absolutely nothing, essentially being homeless and escaping a dire situation with her 1 year old twins in 2014 to being a top producer in the #1 Brokerage in DFW. She has seen personally the abundance of this industry and how it can completely change lives, and her mission is to help others transform their lives and accomplish their dreams through the means of real estate.For questions, comments, or to stay in touch please check out Thefemalefounderpodcast.com or email rachel@thefemalefounderpodcast.com
Wir müssen reden! Ein Scrum Master & NLP Coach im lockeren Gespräch
gibt es nicht. Das klingt im ersten Moment komisch, ist aber so. Deshalb ist nach Davids Definition ein "Digitalisierungsmanger", oder auch gerne "Change Manager" genannt, ein Oxym..Osymoro..Oymoron..Oxymoron. Du hörst dich wahrscheinlich selbst gerade sagen: "Hä? Wat willst du?" und wenn nicht ist das auch ok. Der Grund für diese Behauptung ist der Glaube, dass Veränderung nicht kontrollierbar ist. In der Mathematik spricht man von einem chaotischen System. Ein schönes Beispiel dafür ist das Wetter. Sobald sich eine Rahmenbedingung wie der Wind ändert, kann ein sonniger Tag zu einem bedeckten, stürmischen oder sonst was Tag werden. Eine Vorhersage der Veränderung ist hier praktisch unmöglich, wie viele Wetter Apps bei Anzeige der Echtzeit-Wetterbedingungen unter Beweis stellen. Von der Mathematik mal rüber zur Physik. Dort wird diese Art von Systemen als komplex bezeichnet und hat eine ähnliche Definition. Der entscheidende Punkt an der Stelle ist, dass eine Vorhersage unmöglich ist. Genau so funktioniert auch dein Leben. Vielleicht ist dir das noch nicht aufgefallen, aber du kannst praktisch keine Fehler machen. Denn das Ergebnis ist in den meisten Fälle nicht klar vorhersagbar. Damit gewinnst du eine enorme Freiheit für dich. Probier einfach aus und schau dir das Ergebnis genau an. Wenn es nicht funktioniert, probiere was Neues aus und wenn es funktioniert, mach weiter. Und das Schöne an diesem Spiel ist, dass du nach Simon Sinek im "Infinite Game" bist. Mann, Mann heute schmeißt David ganz schön mit Fachbegriffen um sich. Das "Infinite Game" ist beispielsweise deine persönliche Entwicklung von Geburt bis zu deinem - nicht vorhersagbaren - Tod. Es hat kein vorhersagbaren Anfang oder Ende und ist sozusagen "unendlich". Du darfst deine eigenen spaßigen Experimente machen und mit Hilfe deiner Erfahrungen deinem Traumleben ein Stück näher kommen. Hier merkst du schon, dass jemand, der behauptet etwas so komplexes wie den Verlauf eines Unternehmens vorhersagen zu können, gleich nach Hause gehen kann. Lass uns nochmal den Rückwärtsgang einlegen. David hat am Anfang von einem Oxymoron gesprochen. Dabei handelt es sich laut Wörterbuch bei Google um: "Zusammenstellung zweier sich widersprechender Begriffe in einem Kompositum oder in einer rhetorischen Figur (z. B. bittersüß, eile mit Weile)." Und genau wie dieser Begriff hängt das Verständnis vom Wort "Digitialisierung" davon ab, wie dein Gehirn basierend auf deinen Erfahrungen dieses Wort in deine Welt übersetzt. Hast du dir schon mal jemals diese Fragen gestellt: Wie verarbeitet dein Gehirn Sprache? Woher weißt du, was der gegenüber von dir will? Wie bringen wir Hunde wirklich neues Verhalten bei? Diese und viele andere Fragen wird David dir in dieser Folge stellen und vielleicht auch beantworten. Wir freuen uns auf dein Feedback an podcast@wir-muessen-reden.net. Simon Sinek - The infinite game: https://www.amazon.de/Infinite-Game-Simon-Sinek/dp/0525538836
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