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Denise Robinson, DNP, MPH, BSN, RN, WOCN, is a celebrated nursing executive with more than two decades of nursing experience. She joins the Healthcare Experience Matters Podcast this week to discuss effective strategies for navigating difficult conversations with healthcare colleagues. As a nursing executive, this subject matter is near and dear to her heart, and she has extensive communication experience in tackling tough conversations with patients, colleagues, and fellow nursing leaders over the years. She currently serves as Vice President and Chief Nursing Officer at Loma Linda University Medical Center – Murrieta (LLUMC-Murrieta), in California. In recent months, Dr. Robinson has appeared as speaker with the Healthcare Experience Foundation's (HXF) ongoing series of virtual certificate programs. Learn More About Certificate Programs: https://sites.healthcareexperience.org/certificates/ Learn More About Today's Podcast: https://healthcareexperience.org/difficult-healthcare-conversations/
This week on the Healthcare Experience Matters podcast, we're discussing the role that governing boards play in the ongoing quest to elevate patient experiences in the modern and ever-changing healthcare environment. Our guests this week include Laura S. Orr, MHA, CEO of FORWARD Governance Consulting, and Katie Owens, President of the Healthcare Experience Foundation. We delve into insights from an article co-written by Laura and Katie, titled 'The Board's Role in Care Experience,' which was recently published in the American Hospital Association's "Trustee Insights" publication. You can read the article here: https://trustees.aha.org/boards-role-health-care-experience We are pleased to welcome Laura back for her third appearance on our podcast. She is the Founder and CEO of Forward, a firm dedicated to helping executive leaders and governing bodies drive organizational success. You can catch up on the first two podcasts with us here: Unlocking the Strategic Potential of Subsidiary Boards in Healthcare: https://healthcareexperience.org/subsidiary-boards/ Navigating the Complexities of Healthcare and Insights for Leadership: https://healthcareexperience.org/laura-orr/ Learn More About Today's Episode: https://healthcareexperience.org/healthcare-boards/
Joanne Menon joins Tam and Matt to discuss a past life trauma that came breaking through to the surface of conscious awareness. Listen in to hear and how this memory led to a deep lesson of forgiveness and understanding. Learn More About Today's Guest, Joanne Menon: https://joannemenon.com/ https://joannemenon.com/#retreat https://www.instagram.com/joanne.menon/ https://www.instagram.com/acim_mama/ Thank you to Allan Ishac for introducing us to Joanne! Join The Miracle Voices E-mail List at: https://www.miraclevoices.org/email Feel Inspired to Make a Love Offering To The Foundation for Inner Peace (Publisher of A Course in Miracles)? Visit: https://www.miraclevoices.org/donate Think your Forgiveness Story Might Be a Fit For Miracle Voices? Submit your Forgiveness Story: https://www.miraclevoices.org/form Also, Checkout our Youtube Channel: https://www.youtube.com/@miraclevoices777/videos
Business Podcasts | How to Get Unstuck By Focusing On Proven Core Repeatable Actionable Activities + Why Diligence & Consistency Is the Difference Maker + “He becometh poor that dealeth with a slack hand: but the hand of the diligent maketh rich.” - Proverbs 10:4 Learn More About Today's Guests: https://peakbusinessvaluation.com/ https://moralesbrothers.net/ https://colawfitness.com/ What Are SMART Goals? SPECIFIC MEASUREABLE ACTIONABLE REALISTIC TIME-SENSITIVE See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/ Schedule a FREE 13-Point Assessment with Clay Clark Today HERE: https://www.thrivetimeshow.com/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire 10 of the Key Revenue Producing Activities to Used Grow A Business: ACTIVITY #1 - Gather Objective Google Reviews from REAL Clients ACTIVITY #2 - Gather Objective Video Reviews from REAL Clients ACTIVITY #3 - Conduct the Weekly Group Interview ACTIVITY #4 - Write Original HTML Website Content to Optimize the REAL Website ACTIVITY #5 - Pull the Weekly Tracking Statistics ACTIVITY #6 - Schedule a Daily Huddle ACTIVITY #7 - Verify That the Online Advertisements ACTIVITY #8 - Schedule a Time for Weekly Staff Training ACTIVITY #9 - Conduct Our Weekly Call Recording / Sales Meeting ACTIVITY #10 - Schedule a Weekly All-Staff Meeting Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire Show Audio: https://rumble.com/v23mywc-business-podcast-dr.-zoellner-and-clay-clark-teach-how-to-build-a-successfu.html Learn More About Steve Currington and the Mortgage Services That He Provides Today At: www.SteveCurrington.com Entrepreneurship 101: Step 1 - Find Problems That World Wants to Solve Step 2 - Solve the Problems That the World Wants to Solve Step 3 - Sell the Solution Step 4 - Nail It and Scale It How to Decrease Your Business' Reliance Upon You? Step 1 - Improve Your Branding Step 2 - Create a Turn-Key Marketing System Website Pre-Written Emails Dream 100 Marketing System Pre-Written Script Step 3 - Create a Turn-Key Sales System and Workflow Step 4 - Weekly Optimize the Business to Prevent Drifting Step 5 - Install a Tracking Sheet Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) Learn More About Attending the Highest Rated and Most Reviewed Business Workshops On the Planet Hosted by Clay Clark In Tulsa, Oklahoma HERE: https://www.thrivetimeshow.com/business-conferences/ See Thousands of Actual Client Success Stories from Real Clay Clark Clients Today HERE: https://www.thrivetimeshow.com/testimonials/ See Thousands of Case Studies Today HERE: https://www.thrivetimeshow.com/does-it-work/
Do you find yourself asking… How do we feel close again after we just had a disagreement? My partner doesn't like to come back and talk about the hard stuff. My partner doesn't apologize. I always have to bring up the hard conversations. I get it. This is a common experience in our relationships. The reality? We didn't learn how to repair. It was never modelled to us or it came attached with a lot of shame. And yet, repairing is one of the most important things we need to do in our relationship because without it, we are more likely to build resentment and disconnection. In today's episode, I get to sit with Dr. Morgan Anderson. A previous guest on the podcast (Season 2, Episode 21, a must listen), we talk about: What happens in relationships when you can't work through conflictWhy you need to repairDifficulties with repair through an attachment style lens Ready to learn how to repair, feel closer after the fight, and connect with your partner? Join me in my FREE MASTERCLASS. I will teach you my 4 A's on how to repair so that you can look at your partner and feel like a team again. Learn More About Today's Guest: Dr. Morgan is a clinical psychologist and relationship coach, host of the “Let's Get Vulnerable” podcast and creator of the E.S.L relationship method. She helps women break the toxic dating cycle, raise their self-worth and attract the healthy relationship they've always wanted. Make sure you head over to her IG page and send her a DM to say hello! Join me in my community! Curious about the relationship cycle you get stuck in? Take the free quizReady to learn how to repair? Take my FREE masterclassLooking to improve your relationship? Join me in my online program, Be ConnectedJoin me in my monthly newsletter where I give you actionable tips that you can use today in your relationshipVisit my website for more
Are you tired of following the rules? Are you ready to be inspired to live a life of adventure? Are you ready to pursue your dreams while at the same time being able to financially support yourself and your family? Today's power couple, David and Dana Hagstrom are going to be able to help with all of that and more! Choosing to retire to the mountains of Mexico David and Dana Hagstrom would discover that their lives were far from over as they launched themselves into the world of online entrepreneurship. They are now working to help others discover this rewarding and successful entrepreneurial journey. LEARN MORE ABOUT TODAY's GUESTS https://www.davidndana.com/ (Visit their Website) https://www.youtube.com/channel/UCyw5TrY7pl06_4IUCP6hxlQ (Subscribe to their YouTube Channel!) https://www.facebook.com/groups/1514779551948269/ (Join their Facebook Group for Online Marketers)! LINKS FOR THE PODCAST https://www.thelowedownwithkevinlowe.com (Checkout our website!) https://facebook.com/thelowedownwithkevinlowe (Like us on Facebook!) https://instagram.com/thelowedownwithkevinlowe (Follow us on Instagram!) https://www.buymeacoffee.com/kevinlowe (Buy Me A Coffee!) Remember, your dreams are always worth pursuing... Mentioned in this episode: null null
What is your greatest accomplishment? Did you do it alone, or did you get help from your friends, family, or people in your community? In this episode of CareerTech Horizon, we take a deep dive into Adult Basic Education, and share the stories of Oklahomans who turned their lives around, thanks to the right people helping, supporting, and advocating for them. A mother, stressed from working dead-end jobs, who decided to go back to school, just as her child started her first day of school. An adult-learning organization in Ardmore, expanding their reach in a short time, thanks to their enthusiastic staff, and the cereal boxes that immortalize their success stories. How education plays an integral role in state inmates' re-entry into society. You can follow us on Twitter @CT_Horizon, or look for us on Facebook. You can also visit our website, cthorizon.org for show notes, and soon, bonus content, "Beyond Your Horizon." Learn More About Today's Stories: https://www.pioneertech.edu/adult-basic-ed-abehse/ Ardmore Family Literacy Former Inmate Kevin Ludolph Earns National Education Award (VIDEO)
Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. Today I'm interviewing Danielle Lake. She is the Director of Design Thinking and Associate Professor at Elon University. As a feminist pragmatist, her scholarship explores the connections and tensions between wicked problems and the movement towards public engagement within higher education. Her current projects focus on exploring the long-term impact of collaborative, place- and project-based learning, design thinking practices, and pedagogies of resilience. Lake is co-editor of the book series, Higher Education and Civic Democratic Engagement: Exploring Impact, with Peter Lang Publishing. Danielle started her journey by designing her own major; she called "designing life" her philosophy, relating to who we are and what we want to do. In her Ph.D. program, she uncovered "The Field of Wicked Problems," while working with her Ph.D. advisors Kyle White and Paul Thompson, looking at large-scale systemic crises needing a different approach. She had learned from many experts before discovering design thinking, and she asked herself how she could take her teaching, research, and service, and weave them together. Today, we explore how design thinking has played out in Danielle's teaching, such as redesigning student outcomes so that a final product is a practical solution to a current issue. This way of teaching has flipped the classroom for Danielle, and she talks about how this methodology on student learning has been very impactful in her classrooms. Project-based, relational, and on-going learning experiences are critical ingredients for long-term learning. Early on, she faced some challenges: opening up to students, starting small, and finding ways to invite other experts in and allow them to lead with their expertise. Danielle is looking to continue to design courses to give students the time to delve into the work they value. We'll also dig into the relationship between design and philosophy, and how they work together to give us a place to start in learning about our environment, being collaborative, and solving societal issues. Danielle also talks about what she hopes to accomplish in her professional relationships moving forward, and we’ll hear a little about Dawan's own journey in discovering design thinking and the creation of Fluid Hive and The Education Design Lab. Dawan also talks about how he was introduced to Elon by Design, and his process of discovering design thinking was part of the Elon culture, and the importance of having the space to learn with others who are practicing design thinking. Learn More About Today’s Guest Danielle Lake, Elon University In This Episode [02:26] Danielle’s journey into design thinking. [04:06] Working with her advisors in her PhD program. [05:25] Discovering design thinking and applying this to new curriculum at Grand Valley State University.[07:07] What has design thinking given students and how design thinking can shape curriculum and projects inside the classroom. [09:17] Danielle’s study of the long-term impact on student learning. [13:32] Danielle speaks about her early challenges when implementing design thinking in the classroom. [17:20] Where Danielle is now with her new role at Elon. [19:32] How Danielle helps her students to launch their work forward and apply their work in the community. [21:05] Students carving out relationships in society, applying their work from university. [22:11] Danielle’s perspective on the relationship between design and philosophy. [25:44] She asks, “How are we going to step in and learn from our mistakes?” [26:39] What is Danielle hoping to achieve with her professional relationships? [28:16] Dawan talks about where we want to take design thinking in the Elon University Program. [30:45] Fluid Hive’s launch in 2008 with design work in higher education. [32:55] Meeting Lambert and realizing Elon was serious about design thinking. [39:00] The early days for Dawan at Elon. [41:45] Placemaking and where is the Center going from here? [44:58] Danielle reimagining how Elon can play a role in design thinking and building relationships to make institutions more fluid and dynamic. [47:18] Benefits of partnering with other universities and public sectors to bring value and richness to the learning experience and community. [50:34] Where you can learn more about Elon and Danielle. Links and Resources Elon By Design, Elon University’s Design Thinking Program Recent publications by Danielle at Bepress Service Design Network Design For America
Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. Today I'm interviewing Danielle Lake. She is the Director of Design Thinking and Associate Professor at Elon University. As a feminist pragmatist, her scholarship explores the connections and tensions between wicked problems and the movement towards public engagement within higher education. Her current projects focus on exploring the long-term impact of collaborative, place- and project-based learning, design thinking practices, and pedagogies of resilience. Lake is co-editor of the book series, Higher Education and Civic Democratic Engagement: Exploring Impact, with Peter Lang Publishing. Danielle started her journey by designing her own major; she called "designing life" her philosophy, relating to who we are and what we want to do. In her Ph.D. program, she uncovered "The Field of Wicked Problems," while working with her Ph.D. advisors Kyle White and Paul Thompson, looking at large-scale systemic crises needing a different approach. She had learned from many experts before discovering design thinking, and she asked herself how she could take her teaching, research, and service, and weave them together. Today, we explore how design thinking has played out in Danielle's teaching, such as redesigning student outcomes so that a final product is a practical solution to a current issue. This way of teaching has flipped the classroom for Danielle, and she talks about how this methodology on student learning has been very impactful in her classrooms. Project-based, relational, and on-going learning experiences are critical ingredients for long-term learning. Early on, she faced some challenges: opening up to students, starting small, and finding ways to invite other experts in and allow them to lead with their expertise. Danielle is looking to continue to design courses to give students the time to delve into the work they value. We'll also dig into the relationship between design and philosophy, and how they work together to give us a place to start in learning about our environment, being collaborative, and solving societal issues. Danielle also talks about what she hopes to accomplish in her professional relationships moving forward, and we'll hear a little about Dawan's own journey in discovering design thinking and the creation of Fluid Hive and The Education Design Lab. Dawan also talks about how he was introduced to Elon by Design, and his process of discovering design thinking was part of the Elon culture, and the importance of having the space to learn with others who are practicing design thinking. Learn More About Today's Guest Danielle Lake, Elon University In This Episode [02:26] Danielle's journey into design thinking. [04:06] Working with her advisors in her PhD program. [05:25] Discovering design thinking and applying this to new curriculum at Grand Valley State University.[07:07] What has design thinking given students and how design thinking can shape curriculum and projects inside the classroom. [09:17] Danielle's study of the long-term impact on student learning. [13:32] Danielle speaks about her early challenges when implementing design thinking in the classroom. [17:20] Where Danielle is now with her new role at Elon. [19:32] How Danielle helps her students to launch their work forward and apply their work in the community. [21:05] Students carving out relationships in society, applying their work from university. [22:11] Danielle's perspective on the relationship between design and philosophy. [25:44] She asks, “How are we going to step in and learn from our mistakes?” [26:39] What is Danielle hoping to achieve with her professional relationships? [28:16] Dawan talks about where we want to take design thinking in the Elon University Program. [30:45] Fluid Hive's launch in 2008 with design work in higher education. [32:55] Meeting Lambert and realizing Elon was serious about design thinking. [39:00] The early days for Dawan at Elon. [41:45] Placemaking and where is the Center going from here? [44:58] Danielle reimagining how Elon can play a role in design thinking and building relationships to make institutions more fluid and dynamic. [47:18] Benefits of partnering with other universities and public sectors to bring value and richness to the learning experience and community. [50:34] Where you can learn more about Elon and Danielle. Links and Resources Elon By Design, Elon University's Design Thinking Program Recent publications by Danielle at Bepress Service Design Network Design For America
Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. Today I'm interviewing Jason Schupbach, who is the Director of the Design School at Arizona State University. Prior to this position he was Director of Design and Creative Placemaking Programs for the National Endowment for the Arts, where he oversaw all design and creative placemaking grantmaking and partnerships, including Our Town and Design Art Works grants, the Mayor's Institute on City Design, the Citizens' Institute on Rural Design, and the NEA's Federal agency collaborations. Previously, Jason served Governor Patrick of Massachusetts as the Creative Economy Director, tasked with growing creative and tech businesses in the state. He was formerly the Director of ArtistLink, a Ford Foundation funded initiative to stabilize and revitalize communities through the creation of affordable space and innovative environments for creatives. He has also worked for the Mayor of Chicago and New York City's Department of Cultural Affairs. He has written extensively on the role of arts and design in making better communities, and his writing has been featured as a Best Idea of the Day by the Aspen Institute. Jason has always been interested in people who harness creative talent and is interested in systems which support creative artists and designers in cities. He wanted to know how he could create spaces for creatives to collaborate and have the ability to solve problems. Today, we explore how Arizona State University is applying design thinking. ASU is the largest university and is engaged in social justice by creating educational opportunities with Starbucks and Uber. Challenges for design schools and how we need to teach soft skills and power skill sets knowledge. We'll also dig into how businesses are looking for students who can work collaboratively with soft skills as well as working knowledge of a field. How we can use goals and objectives to build online degrees integrating design thinking and why this must be done collaboratively and without one person delegating the entire process. How privilege plays a role in student preparedness to step into a designer role. Jason's role in providing local schools with how design thinking can be learned and applied inside the classroom. He is passionate about us all being in the boat together, tackling world problems with his programs. Learn More About Today’s Guest Jason Schupbach on LinkedIn https://www.linkedin.com/in/jasonschupbach/ In This Episode [01:38] Jason’s background and how he arrived as a design thinking leader. [05:55] Design Thinking applied in Arizona State University. [06:55] Making the world a better place using research which is valuable.[08:17] Jason’s pitch to ASU to become a relevant, equitable and collaborative university. [09:18] The poison in our society with a single leader and no collaboration. [12:11] Why multiple skill sets are needed to solve today’s complicated problems. [14:55] Engineering and business school at ASU incorporates design thinking. [17:15] Assets we can use to build out and harness the power of design thinking. [19:07] Jason asks, “How do we create and build using architectural mindset?” [21:41] How students are presenting what they have learned and how privilege plays a role in student preparedness to step into a designer role. [22:02] Support systems ASU puts in place for students in need. [27:45] The NASA space map and how students designed future spaceships which they projected into the space model. [30:35] Changes in US policy which are affecting student’s financial ability and quality of life. [33:45] The change is coming and why it’s higher education’s job to implement change. [37:47] Design a good human as well as a good student. Links and Resources Arizona State University https://www.asu.edu/ Research and Innovation at ASU https://www.asu.edu/about/research Next City https://nextcity.org/ Redesign School http://redesign.school/ NEA Grantee https://www.arts.gov/video/new-nea-grantee-orientation National Endowment for the Arts https://www.arts.gov/
Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. Today I'm interviewing Jason Schupbach, who is the Director of the Design School at Arizona State University. Prior to this position he was Director of Design and Creative Placemaking Programs for the National Endowment for the Arts, where he oversaw all design and creative placemaking grantmaking and partnerships, including Our Town and Design Art Works grants, the Mayor's Institute on City Design, the Citizens' Institute on Rural Design, and the NEA's Federal agency collaborations. Previously, Jason served Governor Patrick of Massachusetts as the Creative Economy Director, tasked with growing creative and tech businesses in the state. He was formerly the Director of ArtistLink, a Ford Foundation funded initiative to stabilize and revitalize communities through the creation of affordable space and innovative environments for creatives. He has also worked for the Mayor of Chicago and New York City's Department of Cultural Affairs. He has written extensively on the role of arts and design in making better communities, and his writing has been featured as a Best Idea of the Day by the Aspen Institute. Jason has always been interested in people who harness creative talent and is interested in systems which support creative artists and designers in cities. He wanted to know how he could create spaces for creatives to collaborate and have the ability to solve problems. Today, we explore how Arizona State University is applying design thinking. ASU is the largest university and is engaged in social justice by creating educational opportunities with Starbucks and Uber. Challenges for design schools and how we need to teach soft skills and power skill sets knowledge. We'll also dig into how businesses are looking for students who can work collaboratively with soft skills as well as working knowledge of a field. How we can use goals and objectives to build online degrees integrating design thinking and why this must be done collaboratively and without one person delegating the entire process. How privilege plays a role in student preparedness to step into a designer role. Jason's role in providing local schools with how design thinking can be learned and applied inside the classroom. He is passionate about us all being in the boat together, tackling world problems with his programs. Learn More About Today's Guest Jason Schupbach on LinkedIn https://www.linkedin.com/in/jasonschupbach/ In This Episode [01:38] Jason's background and how he arrived as a design thinking leader. [05:55] Design Thinking applied in Arizona State University. [06:55] Making the world a better place using research which is valuable.[08:17] Jason's pitch to ASU to become a relevant, equitable and collaborative university. [09:18] The poison in our society with a single leader and no collaboration. [12:11] Why multiple skill sets are needed to solve today's complicated problems. [14:55] Engineering and business school at ASU incorporates design thinking. [17:15] Assets we can use to build out and harness the power of design thinking. [19:07] Jason asks, “How do we create and build using architectural mindset?” [21:41] How students are presenting what they have learned and how privilege plays a role in student preparedness to step into a designer role. [22:02] Support systems ASU puts in place for students in need. [27:45] The NASA space map and how students designed future spaceships which they projected into the space model. [30:35] Changes in US policy which are affecting student's financial ability and quality of life. [33:45] The change is coming and why it's higher education's job to implement change. [37:47] Design a good human as well as a good student. Links and Resources Arizona State University https://www.asu.edu/ Research and Innovation at ASU https://www.asu.edu/about/research Next City https://nextcity.org/ Redesign School http://redesign.school/ NEA Grantee https://www.arts.gov/video/new-nea-grantee-orientation National Endowment for the Arts https://www.arts.gov/
Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. Today I'm interviewing Jason Schupbach, who is the Director of the Design School at Arizona State University. Prior to this position, he was Director of Design and Creative Placemaking Programs for the National Endowment for the Arts, where he oversaw all the design and creative placemaking grantmaking and partnerships, including Our Town and Design Art Works grants, the Mayor's Institute on City Design, the Citizens' Institute on Rural Design, and the NEA's Federal agency collaborations. Previously, Jason served Governor Patrick of Massachusetts as the Creative Economy Director, tasked with growing creative and tech businesses in the state. He was formerly the Director of ArtistLink, a Ford Foundation-funded initiative to stabilize and revitalize communities through the creation of affordable space and innovative environments for creatives. He has also worked for the Mayor of Chicago and New York City's Department of Cultural Affairs. He has written extensively on the role of arts and design in making better communities, and his writing has been featured as a Best Idea of the Day by the Aspen Institute. Jason has always been interested in people who harness creative talent, and he is interested in systems which support creative artists and designers in cities. He wanted to know how he could create spaces for creatives to collaborate and have the ability to solve problems. Today, we explore how Arizona State University is applying design thinking, and its engagement in social justice by creating educational opportunities with Starbucks and Uber. We also talk about the challenges for design schools, and how we need to teach soft skills and power skill sets’ knowledge. We'll also dig into how businesses are looking for students who can work collaboratively with soft skills as well as a working knowledge of their field. We’ll talk about how we can use goals and objectives to build online degrees that integrate design thinking, and why this must be done collaboratively and without one person in charge of the entire process. We’ll discuss how privilege plays a role in students’ preparedness and ability to step into a designer role, and Jason's role in providing local schools with how design thinking can be learned and applied inside the classroom. He is passionate about us all being in the boat together, tackling world problems. Learn More About Today’s Guest Jason Schupbach on LinkedIn In This Episode [01:38] Jason’s background and how he became a design thinking leader. [05:55] Design Thinking applied in Arizona State University. [06:55] Making the world a better place using research.[08:17] Jason’s pitch to ASU to become a relevant, equitable, and collaborative university. [09:18] The poison in our society with a single leader and no collaboration. [12:11] Why multiple skill sets are needed to solve today’s complicated problems. [14:55] Engineering and business school at ASU incorporates design thinking. [17:15] Assets we can use to build out and harness the power of design thinking. [19:07] Jason asks, “How do we create and build using an architectural mindset?” [21:41] How students are presenting what they have learned and how privilege plays a role in student preparedness to step into a designer role. [22:02] Support systems ASU puts in place for students in need. [27:45] The NASA space map and how students designed future spaceships which they projected into the space model. [30:35] Changes in US policy that are affecting students' financial ability and quality of life. [33:45] The change is coming and why it’s higher education’s job to implement change. [37:47] Design a good human as well as a good student. Links and Resources Arizona State University https://www.asu.edu/ Research and Innovation at ASU https://www.asu.edu/about/research Jason's ASU Profile Design School at Arizona State University Herberger Institute Next City Redesign School NEA Grantee Orientation National Endowment for the Arts: Our Town, Art Works Mayors' Institute on City Design Citizens' Institute on Rural Design Aspen Institute 5 Best Ideas of the Day Putting the Artist to Work for City Resilience; Creative Placemaking: 100 Resilient Cities Curry Stone Foundation's Social Design Insights, "Who Designs the Designers?" The Future of Design Education
Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. Today I'm interviewing Jason Schupbach, who is the Director of the Design School at Arizona State University. Prior to this position, he was Director of Design and Creative Placemaking Programs for the National Endowment for the Arts, where he oversaw all the design and creative placemaking grantmaking and partnerships, including Our Town and Design Art Works grants, the Mayor's Institute on City Design, the Citizens' Institute on Rural Design, and the NEA's Federal agency collaborations. Previously, Jason served Governor Patrick of Massachusetts as the Creative Economy Director, tasked with growing creative and tech businesses in the state. He was formerly the Director of ArtistLink, a Ford Foundation-funded initiative to stabilize and revitalize communities through the creation of affordable space and innovative environments for creatives. He has also worked for the Mayor of Chicago and New York City's Department of Cultural Affairs. He has written extensively on the role of arts and design in making better communities, and his writing has been featured as a Best Idea of the Day by the Aspen Institute. Jason has always been interested in people who harness creative talent, and he is interested in systems which support creative artists and designers in cities. He wanted to know how he could create spaces for creatives to collaborate and have the ability to solve problems. Today, we explore how Arizona State University is applying design thinking, and its engagement in social justice by creating educational opportunities with Starbucks and Uber. We also talk about the challenges for design schools, and how we need to teach soft skills and power skill sets' knowledge. We'll also dig into how businesses are looking for students who can work collaboratively with soft skills as well as a working knowledge of their field. We'll talk about how we can use goals and objectives to build online degrees that integrate design thinking, and why this must be done collaboratively and without one person in charge of the entire process. We'll discuss how privilege plays a role in students' preparedness and ability to step into a designer role, and Jason's role in providing local schools with how design thinking can be learned and applied inside the classroom. He is passionate about us all being in the boat together, tackling world problems. Learn More About Today's Guest Jason Schupbach on LinkedIn In This Episode [01:38] Jason's background and how he became a design thinking leader. [05:55] Design Thinking applied in Arizona State University. [06:55] Making the world a better place using research.[08:17] Jason's pitch to ASU to become a relevant, equitable, and collaborative university. [09:18] The poison in our society with a single leader and no collaboration. [12:11] Why multiple skill sets are needed to solve today's complicated problems. [14:55] Engineering and business school at ASU incorporates design thinking. [17:15] Assets we can use to build out and harness the power of design thinking. [19:07] Jason asks, “How do we create and build using an architectural mindset?” [21:41] How students are presenting what they have learned and how privilege plays a role in student preparedness to step into a designer role. [22:02] Support systems ASU puts in place for students in need. [27:45] The NASA space map and how students designed future spaceships which they projected into the space model. [30:35] Changes in US policy that are affecting students' financial ability and quality of life. [33:45] The change is coming and why it's higher education's job to implement change. [37:47] Design a good human as well as a good student. Links and Resources Arizona State University https://www.asu.edu/ Research and Innovation at ASU https://www.asu.edu/about/research Jason's ASU Profile Design School at Arizona State University Herberger Institute Next City Redesign School NEA Grantee Orientation National Endowment for the Arts: Our Town, Art Works Mayors' Institute on City Design Citizens' Institute on Rural Design Aspen Institute 5 Best Ideas of the Day Putting the Artist to Work for City Resilience; Creative Placemaking: 100 Resilient Cities Curry Stone Foundation's Social Design Insights, "Who Designs the Designers?" The Future of Design Education
Welcome to the Design Thinking podcast! I’m Dawan Stanford, your host. Today I’m interviewing Dustin DiTommaso. Dustin is a designer and researcher who works to integrate the study and application of behavioral science and human-centered design to develop digital interventions that change real-world behaviors. In 2009, he founded the Behavior Change Design practice at Mad*Pow, where he and his team have designed effective interventions for improving health, financial well-being, and life-long learning. When he’s not working on client challenges and creating new real-world interventions, Dustin teaches “Design for Behavior Change and Social Impact” at the Rhode Island School of Design. He also collaborates on grant work with colleagues from University College London’s Centre for Behaviour Change and other academic affiliations. Today, we travel down the path that Dustin took to get to where he is today. From his work at Botticelli Interactive, through the advertising world, and then back home to design, Dustin chats about his need to impact society in a meaningful way, and why behavior change design has resonated the most with him. Dustin shares information on how he and his team approach their design projects and the methods they use to quantify and qualify third-party research. He also delves into their use of the COM-B model in creating, applying, and implementing their designs. They even use this framework when explaining the product to their clients! Dustin shares several fantastic resources that he has written and used to inspire his design mind. He also provides some insights on how gamification in behavioral design has been used inappropriately and how it could be better. Learn More About Today’s Guest Dustin on LinkedIn Dustin on Twitter: @DU5TB1N Mad*Pow In This Episode [01:28] Welcome to the show Dustin DiTommaso! He shares how he moved into designing for behavior change. [03:20] How self-determination theory and motivation helped shape Dustin’s design practice. [04:39] After realizing advertising was not for him, Dustin met Amy Cueva, the founder of Mad*Pow, and moved into using design to change lives. [06:13] How do projects flow in behavioral design? [11:15] When there are conflicts in the evidence, how do they compare and use that information? [15:15] What kinds of methods do they use and how do they adapt them in the design stage? [16:16] The COM-B model and how it applies to behavioral change design. [22:19] COM-B is used to address all kinds of questions and tailor approaches for all involved. [23:30] How do new designers react to the model? [27:00] When walking clients through the details of the model and application, how do they break everything down? [28:47] Do their client workshops help their team as well? [32:38] Dustin shares more about his work in gainful design as applied to different contexts. [38:15] What approaches to teaching about gainful design have been working? [42:53] Learn what resources Dustin recommends to those looking to get into behavioral design. [45:59] What is most impactful from a design perspective for those in public health? [48:31] Some final resources… and how to find Dustin! Links and Resources Design Thinking at Work The Reflective Practitioner by Donald Schon Innovation with Information Technologies in HealthcareBotticelli Interactive Why We Do What We Do by Edward L. Deci Self-Determination Theory in Practice by Jennifer LaGuardia Design for How People Learn by Julie DirksenAR & VR for Behavior Change by Julie Dirksen, Dustin DiTommaso, and Cindy Plunkett The Art & Science of Engagement by Dustin DiTommaso Behavior Change Design: Toward a Vision of Motivational Technology; Solutions for Health & Healthcare Health Experience Design Conference (HXD 2018): Dustin DiTommaso - Keynote
Welcome to the Design Thinking podcast! I'm Dawan Stanford, your host. Today I'm interviewing Dustin DiTommaso. Dustin is a designer and researcher who works to integrate the study and application of behavioral science and human-centered design to develop digital interventions that change real-world behaviors. In 2009, he founded the Behavior Change Design practice at Mad*Pow, where he and his team have designed effective interventions for improving health, financial well-being, and life-long learning. When he's not working on client challenges and creating new real-world interventions, Dustin teaches “Design for Behavior Change and Social Impact” at the Rhode Island School of Design. He also collaborates on grant work with colleagues from University College London's Centre for Behaviour Change and other academic affiliations. Today, we travel down the path that Dustin took to get to where he is today. From his work at Botticelli Interactive, through the advertising world, and then back home to design, Dustin chats about his need to impact society in a meaningful way, and why behavior change design has resonated the most with him. Dustin shares information on how he and his team approach their design projects and the methods they use to quantify and qualify third-party research. He also delves into their use of the COM-B model in creating, applying, and implementing their designs. They even use this framework when explaining the product to their clients! Dustin shares several fantastic resources that he has written and used to inspire his design mind. He also provides some insights on how gamification in behavioral design has been used inappropriately and how it could be better. Learn More About Today's Guest Dustin on LinkedIn Dustin on Twitter: @DU5TB1N Mad*Pow In This Episode [01:28] Welcome to the show Dustin DiTommaso! He shares how he moved into designing for behavior change. [03:20] How self-determination theory and motivation helped shape Dustin's design practice. [04:39] After realizing advertising was not for him, Dustin met Amy Cueva, the founder of Mad*Pow, and moved into using design to change lives. [06:13] How do projects flow in behavioral design? [11:15] When there are conflicts in the evidence, how do they compare and use that information? [15:15] What kinds of methods do they use and how do they adapt them in the design stage? [16:16] The COM-B model and how it applies to behavioral change design. [22:19] COM-B is used to address all kinds of questions and tailor approaches for all involved. [23:30] How do new designers react to the model? [27:00] When walking clients through the details of the model and application, how do they break everything down? [28:47] Do their client workshops help their team as well? [32:38] Dustin shares more about his work in gainful design as applied to different contexts. [38:15] What approaches to teaching about gainful design have been working? [42:53] Learn what resources Dustin recommends to those looking to get into behavioral design. [45:59] What is most impactful from a design perspective for those in public health? [48:31] Some final resources… and how to find Dustin! Links and Resources Design Thinking at Work The Reflective Practitioner by Donald Schon Innovation with Information Technologies in HealthcareBotticelli Interactive Why We Do What We Do by Edward L. Deci Self-Determination Theory in Practice by Jennifer LaGuardia Design for How People Learn by Julie DirksenAR & VR for Behavior Change by Julie Dirksen, Dustin DiTommaso, and Cindy Plunkett The Art & Science of Engagement by Dustin DiTommaso Behavior Change Design: Toward a Vision of Motivational Technology; Solutions for Health & Healthcare Health Experience Design Conference (HXD 2018): Dustin DiTommaso - Keynote
Welcome to the Design Thinking podcast! I’m Dawan Stanford, your host. Today I’m interviewing Alix Gerber. She’s currently a Visiting Assistant Professor at Washington University in St. Louis, and has been developing and teaching courses there, such as Radical Design, where undergraduate students imagine alternatives to civic experiences like policing, capitalism, or voting. During our conversation, we talk about speculative design, designing for justice in Ferguson, Missouri, teaching radical design, and how her practice and teaching have influenced her as a design researcher. Alix is a design researcher who works with people to visualize and enact the futures we imagine, provoking discussion around how our society could be more equitable and meaningful. Alix has worked with residents of Harlem, New York, and Ferguson, Missouri, to explore alternatives to our current policing and court systems by making artifacts from divergent futures. She grew up in a family of designers; both of her parents as well as her brother have all chosen careers in design. She enjoys learning from her students when teaching her Designing Creativity: Innovation Across Disciplines class at Washington University. Alix is always learning and restructuring her teaching method to create a better learning experience for the students in her class, and working to design real life experiences for her students to learn from at the university. Today, we explore Alix’s design career path from her start while attending Cornell University, and then following her design experience and growth through several different design types and projects during the last eight years of her career. Alix explains the different types of design she has used, when each type of design worked well in a project, and how the design tools she uses are applied in design thinking. We’ll also dig into her teaching assignment, where Alix instructs undergraduate students on social design issues, and on understanding the impacts of different design perspectives on society. Learn More About Today’s Guest Alix Gerber on LinkedIn Designing Civic Experiences In This Episode [01:26] How Alix started her career with taking human-centered design at Cornell. [03:00] Her shift to design with social problems, her shift to graduate schools and why she wanted this shift. [03:57] Alix’s time at Parsons and studying transdisciplinary design. [05:25] Types of projects she participated in when studying transdisciplinary design.[07:25] Speculative design and how this differs from problem-focused design. [09:01] How she assists clients with a speculative design project. [11:45] Framing alternative problems in a design project. [14:53] Alix’s work in Ferguson - how her work started and developed. [19:18] Speculative design tools Alix uses in everyday work on her projects. [21:14] How Alix defines radical design within design thinking and what she is teaching at Washington University. [27:44] Light bulb moments for students in context to understanding the user experience. [29:44] What Alix does to assist her students when they are struggling with ideas in class. [29:44] Using radical and speculative design and her work projects in relation to how they influence Alix as a design researcher. [39:45] What Alix would like to be practicing over the next few years based on her cumulative experiences in design. Links and Resources Email Alix at designradicalfutures@gmail.com Washington University in St. Louis Design Thinking at Work The Reflective Practitioner by Donald Schon Innovation with Information Technologies in Healthcare Designing Radical Futures Instagram Tag #radicalcivics Parsons School of Design IA Collaborative Lab at OPM Introduction to Speculative Design Practice Elliot Montgomery, Assistant Professor of Strategic Design and Management Extrapolation Factory Extrapolation Factory Operator's Manual Neighborhood Policing Steering Committee (NPSC) Ferguson, MO Alix learned about non-reformist reform from Shana Agid, Assistant Professor of Art, Media and Communication, Mariame Kaba (Prison Culture), and Critical Resistance. Kees Dorst, Professor, Faculty of Transdisciplinary Innovation Speculative Everything: Design, Fiction, and Social Dreaming, by Dunne & Raby Convivial Toolbox by Liz Sanders & Pieter Jan Stappers Discursive Design by Bruce and Stephanie Tharp
Welcome to the Design Thinking podcast! I'm Dawan Stanford, your host. Today I'm interviewing Alix Gerber. She's currently a Visiting Assistant Professor at Washington University in St. Louis, and has been developing and teaching courses there, such as Radical Design, where undergraduate students imagine alternatives to civic experiences like policing, capitalism, or voting. During our conversation, we talk about speculative design, designing for justice in Ferguson, Missouri, teaching radical design, and how her practice and teaching have influenced her as a design researcher. Alix is a design researcher who works with people to visualize and enact the futures we imagine, provoking discussion around how our society could be more equitable and meaningful. Alix has worked with residents of Harlem, New York, and Ferguson, Missouri, to explore alternatives to our current policing and court systems by making artifacts from divergent futures. She grew up in a family of designers; both of her parents as well as her brother have all chosen careers in design. She enjoys learning from her students when teaching her Designing Creativity: Innovation Across Disciplines class at Washington University. Alix is always learning and restructuring her teaching method to create a better learning experience for the students in her class, and working to design real life experiences for her students to learn from at the university. Today, we explore Alix's design career path from her start while attending Cornell University, and then following her design experience and growth through several different design types and projects during the last eight years of her career. Alix explains the different types of design she has used, when each type of design worked well in a project, and how the design tools she uses are applied in design thinking. We'll also dig into her teaching assignment, where Alix instructs undergraduate students on social design issues, and on understanding the impacts of different design perspectives on society. Learn More About Today's Guest Alix Gerber on LinkedIn Designing Civic Experiences In This Episode [01:26] How Alix started her career with taking human-centered design at Cornell. [03:00] Her shift to design with social problems, her shift to graduate schools and why she wanted this shift. [03:57] Alix's time at Parsons and studying transdisciplinary design. [05:25] Types of projects she participated in when studying transdisciplinary design.[07:25] Speculative design and how this differs from problem-focused design. [09:01] How she assists clients with a speculative design project. [11:45] Framing alternative problems in a design project. [14:53] Alix's work in Ferguson - how her work started and developed. [19:18] Speculative design tools Alix uses in everyday work on her projects. [21:14] How Alix defines radical design within design thinking and what she is teaching at Washington University. [27:44] Light bulb moments for students in context to understanding the user experience. [29:44] What Alix does to assist her students when they are struggling with ideas in class. [29:44] Using radical and speculative design and her work projects in relation to how they influence Alix as a design researcher. [39:45] What Alix would like to be practicing over the next few years based on her cumulative experiences in design. Links and Resources Email Alix at designradicalfutures@gmail.com Washington University in St. Louis Design Thinking at Work The Reflective Practitioner by Donald Schon Innovation with Information Technologies in Healthcare Designing Radical Futures Instagram Tag #radicalcivics Parsons School of Design IA Collaborative Lab at OPM Introduction to Speculative Design Practice Elliot Montgomery, Assistant Professor of Strategic Design and Management Extrapolation Factory Extrapolation Factory Operator's Manual Neighborhood Policing Steering Committee (NPSC) Ferguson, MO Alix learned about non-reformist reform from Shana Agid, Assistant Professor of Art, Media and Communication, Mariame Kaba (Prison Culture), and Critical Resistance. Kees Dorst, Professor, Faculty of Transdisciplinary Innovation Speculative Everything: Design, Fiction, and Social Dreaming, by Dunne & Raby Convivial Toolbox by Liz Sanders & Pieter Jan Stappers Discursive Design by Bruce and Stephanie Tharp
Welcome to the Design Thinking podcast! I'm Dawan Stanford, your host. Today I'm interviewing Boris Divjak. He is a service designer and strategist based in the U.K., with 13 years of experience in creating digital services. He leads and advises teams on digital innovation projects in complex environments, such as local authorities and healthcare organizations, as well as commercial enterprises. Boris collaborates closely with clients in all stages of the innovation process, from initial customer research and co-design workshops through to developing a live service. He works best in an agile environment, where iterative improvements and open communication help guide the team towards a shared goal. Boris has been working in the public sector for the last few years; his current focus is on creating better public services outcomes and using service design and design thinking to deliver solutions to social problems. Today we explore Boris's path from his career start in visual design, which led him into web design and from there, finding his way to service design. Boris explains his perspective on service design, and what types of models and prototypes he uses when he is designing. He also talks about how companies can take a look at a series of changes to understand how their products have an impact on the public sector, and how companies can connect their work to specific outcomes to be more confident in their product output. From his beginnings in a small startup in technology to his current position as a service designer, Boris talks about his experiences with service design, from client engagement to the characteristics he believes the ideal project advocate should have. We'll also dig into his project, Prototyping for Impact, which offers a toolkit that anyone involved in innovation - in both the public and private sectors - can use to guide their innovation process. Boris tells us more about the project's purpose and what he hopes the project will accomplish. Learn More About Today's Guest Prototyping for Impact Unboxed NESTA NESTA Levels of Evidence Report Prototyping for Impact in Healthcare appeared in Touchpoint Volume 10 No. 3 October 2018, The Journal of Service Design In This Episode [01:32] How Boris got started and how his career trajectory played out. [03:23] Challenges in moving from visual design to a service design career. [06:20] Boris's unique perspective of service design, and his design process. [09:30] The relationship between work and outcomes.[11:03] How outcomes chain together to make change. [14:45] The need for having evidence to support your outcomes, and what assumptions can be made from outcomes. [20:02] How Boris encourages client interest and client participation in service design. [24:38] The characteristics of the ideal project advocate. [26:45] How to work with clients who have deep institutional knowledge, and thus have the ability to shift the energy of the group. [27:14] Boris gives details on his Prototyping for Impact project. [31:49] Boris talks about experiences, books, and information that assisted him in service design. [34:40] How you can contact Boris and get more information about his current work and projects. Links and Resources Design Thinking at Work The Reflective Practitioner by Donald Schon Innovation with Information Technologies in Healthcare
Welcome to the Design Thinking podcast! I’m Dawan Stanford, your host. Today I’m interviewing Boris Divjak. He is a service designer and strategist based in the U.K., with 13 years of experience in creating digital services. He leads and advises teams on digital innovation projects in complex environments, such as local authorities and healthcare organizations, as well as commercial enterprises. Boris collaborates closely with clients in all stages of the innovation process, from initial customer research and co-design workshops through to developing a live service. He works best in an agile environment, where iterative improvements and open communication help guide the team towards a shared goal. Boris has been working in the public sector for the last few years; his current focus is on creating better public services outcomes and using service design and design thinking to deliver solutions to social problems. Today we explore Boris’s path from his career start in visual design, which led him into web design and from there, finding his way to service design. Boris explains his perspective on service design, and what types of models and prototypes he uses when he is designing. He also talks about how companies can take a look at a series of changes to understand how their products have an impact on the public sector, and how companies can connect their work to specific outcomes to be more confident in their product output. From his beginnings in a small startup in technology to his current position as a service designer, Boris talks about his experiences with service design, from client engagement to the characteristics he believes the ideal project advocate should have. We’ll also dig into his project, Prototyping for Impact, which offers a toolkit that anyone involved in innovation - in both the public and private sectors - can use to guide their innovation process. Boris tells us more about the project’s purpose and what he hopes the project will accomplish. Learn More About Today’s Guest Prototyping for Impact Unboxed NESTA NESTA Levels of Evidence Report Prototyping for Impact in Healthcare appeared in Touchpoint Volume 10 No. 3 October 2018, The Journal of Service Design In This Episode [01:32] How Boris got started and how his career trajectory played out. [03:23] Challenges in moving from visual design to a service design career. [06:20] Boris’s unique perspective of service design, and his design process. [09:30] The relationship between work and outcomes.[11:03] How outcomes chain together to make change. [14:45] The need for having evidence to support your outcomes, and what assumptions can be made from outcomes. [20:02] How Boris encourages client interest and client participation in service design. [24:38] The characteristics of the ideal project advocate. [26:45] How to work with clients who have deep institutional knowledge, and thus have the ability to shift the energy of the group. [27:14] Boris gives details on his Prototyping for Impact project. [31:49] Boris talks about experiences, books, and information that assisted him in service design. [34:40] How you can contact Boris and get more information about his current work and projects. Links and Resources Design Thinking at Work The Reflective Practitioner by Donald Schon Innovation with Information Technologies in Healthcare
Welcome to the Design Thinking 101 Podcast! I’m Dawan Stanford, your host. Today I’m interviewing Steve Reay. Steve is currently director of Good Health Design, a collaborative design studio at Auckland University of Technology in New Zealand. He is affiliated with the Designers Institute of New Zealand. Steve's research focuses on how the design of products and services may have a positive impact on people's health and well-being. Today we explore Steve’s path from scientist to his role as the director of Good Health Design. Good Health Design enables designers to engage with clinical experts, healthcare professionals as well as researchers from other disciplines, to share and test ideas and develop unique solutions. We dive deep into team creation, what factors are important in team creation and which details are important particularly in the healthcare industry. SSteve and I talk about the reality of design thinking in healthcare, what makes the most successful projects successful, and how one of the factors to a successful project is how people work together. The type of time it takes in order to build a successful team. We’ll also dig into his project, Initiate.Collaborate: a new collaborative project can often feel like stepping into the unknown with an ongoing learning curve, a clash of worlds and perspectives within constraining systems and structures. Initiate.collaborate is a card game that is fun and enables responsive and responsible collaborations. Learn More About Today’s Guest Steve Reay’s Profile Initiate.Collaborate Design for Health & Wellbeing Lab Good Health Design In This Episode [01:43] We hear about Steve’s background, and his experiences which led to where he is today. [02:58] What Steve carried over from his career as a scientist to his career as a designer. [04:21] Steve’s first projects in the healthcare space. [07:42] How Steve finds the right people for his project teams. [09:26] Relationships and how they make successful projects. [12:07] Steve’s advice on what to look for when creating a design team in the healthcare organization team. [14:35] What different qualities design teams should have to be successful. [18:37] Bringing community work into the healthcare field and working in community projects. [22:38] Steve’s thoughts on design thinking in relationship to design thinking and discipline formation. [29:29] What Steve is exploring with design thinking. [33:12] Steve’s relationship with his students and how he views the learning journey. [37:02] An example of how Steve’s team worked on design thinking with a client and using a co-design process. [45:54] The excitement which comes along with the initial phase of design thinking. [49:16] Resources Steve uses with his design thinking lab. Links and Resources Design Thinking at Work The Reflective Practitioner by Donald Schon Innovation with Information Technologies in Healthcare
Welcome to the Design Thinking 101 Podcast! I'm Dawan Stanford, your host. Today I'm interviewing Steve Reay. Steve is currently director of Good Health Design, a collaborative design studio at Auckland University of Technology in New Zealand. He is affiliated with the Designers Institute of New Zealand. Steve's research focuses on how the design of products and services may have a positive impact on people's health and well-being. Today we explore Steve's path from scientist to his role as the director of Good Health Design. Good Health Design enables designers to engage with clinical experts, healthcare professionals as well as researchers from other disciplines, to share and test ideas and develop unique solutions. We dive deep into team creation, what factors are important in team creation and which details are important particularly in the healthcare industry. SSteve and I talk about the reality of design thinking in healthcare, what makes the most successful projects successful, and how one of the factors to a successful project is how people work together. The type of time it takes in order to build a successful team. We'll also dig into his project, Initiate.Collaborate: a new collaborative project can often feel like stepping into the unknown with an ongoing learning curve, a clash of worlds and perspectives within constraining systems and structures. Initiate.collaborate is a card game that is fun and enables responsive and responsible collaborations. Learn More About Today's Guest Steve Reay's Profile Initiate.Collaborate Design for Health & Wellbeing Lab Good Health Design In This Episode [01:43] We hear about Steve's background, and his experiences which led to where he is today. [02:58] What Steve carried over from his career as a scientist to his career as a designer. [04:21] Steve's first projects in the healthcare space. [07:42] How Steve finds the right people for his project teams. [09:26] Relationships and how they make successful projects. [12:07] Steve's advice on what to look for when creating a design team in the healthcare organization team. [14:35] What different qualities design teams should have to be successful. [18:37] Bringing community work into the healthcare field and working in community projects. [22:38] Steve's thoughts on design thinking in relationship to design thinking and discipline formation. [29:29] What Steve is exploring with design thinking. [33:12] Steve's relationship with his students and how he views the learning journey. [37:02] An example of how Steve's team worked on design thinking with a client and using a co-design process. [45:54] The excitement which comes along with the initial phase of design thinking. [49:16] Resources Steve uses with his design thinking lab. Links and Resources Design Thinking at Work The Reflective Practitioner by Donald Schon Innovation with Information Technologies in Healthcare
Welcome to the Design Thinking podcast! I'm Dawan Stanford, your host. Today I'm interviewing Chris McCarthy. He is the Vice President of Strategy & Design at Hopelab where he is excited to deepen its impact on the health and wellness of young people through design and systems thinking. He is also the Executive Director and Founder of the Innovation Learning Network. Today we explore the different pathways of healthcare and the effect of design thinking on the healthcare industry, the beginnings of design thinking in the healthcare industry and why design thinking is so challenging to implement in the field of healthcare. One of the most important factors for Chris was to not put the Innovation and Design team out front first. Putting the Innovation and design team out first “triggers the immune system of the organization” as the team is so different from the other sections of the company. He explains why he had the innovation and design team behind the scenes when working with staff members. Chris and I talk about the subtle dance of support and help, along with people being able to tell their story with their voice for the staff to have a say and a stake in the process of development in the design innovation realm. We'll also dig into his projet, Hopelab which is a social innovation lab focused on designing science-based technologies to improve the health and well-being of teens and young adults. Learn More About Today's Guest Chris McCarthy on LinkedIn Hopelab.org ILN.org mccarthychris.com In This Episode [01:58] We hear about Chris's background, and how his experience in business and marketing helped to lead him to where he is today. [03:14] The precursor to human centered design. [04:54] Iconic IDO Shopping Cart video in 1999. [06:30] Chris and Christi Zuber start running design projects and the company grows. [09:21] The list of what “not to-do” when running a business inside of healthcare.[16:58] Humility is a large factor in design thinking. [18:48] Different types of designers and their success in implementing new design thinking models. [20:44] The convergence in the field of design thinking and the importance of being mission driven. [21:14] We hear Chris's response to the setting of new, young hires in design thinking [26:20] Chris lists the necessary, mandated rules of sharing information within the medical field. [28:09] Chris talks about the procedures within the team of Kaiser Permanente during the early years. [30:12] Working within co-opting the different constraints of healthcare. [38:53] Dawan and Chris talk about working with students at Hopelab and furthering health. and mental well-being for students. [46:58] Good, better and best research methods for design thinking. [51:22] Starting up and running the Innovation Learning Network. [56:42] The challenges different industries are facing. [61:03] Where can people learn more about Chris and his work. Links and Resources yes@designthinking101.com (Dawan Stanford) Design Thinking at Work The Reflective Practitioner by Donald Schon Innovation with Information Technologies in Healthcare Automating Humanity The Signals Are Talking The Necessity of Strangers The Surprising Power of Liberating Structures: Simple Rules to Unleash A Culture of Innovation. ReWork Accelerating Innovation Through Coopetition https://journals.lww.com/naqjournal/Fulltext/2018/01000/Accelerating_Innovation_Through_Coopetition__The.5.aspx?WT.mc_id=HPxADx20100319xMP Kaiser Permanente's Innovation on the Front Lines https://hbr.org/2010/09/kaiser-permanentes-innovation-on-the-front-lines
Welcome to the Design Thinking podcast! I’m Dawan Stanford, your host. Today I’m interviewing Chris McCarthy. He is the Vice President of Strategy & Design at Hopelab where he is excited to deepen its impact on the health and wellness of young people through design and systems thinking. He is also the Executive Director and Founder of the Innovation Learning Network. Today we explore the different pathways of healthcare and the effect of design thinking on the healthcare industry, the beginnings of design thinking in the healthcare industry and why design thinking is so challenging to implement in the field of healthcare. One of the most important factors for Chris was to not put the Innovation and Design team out front first. Putting the Innovation and design team out first “triggers the immune system of the organization” as the team is so different from the other sections of the company. He explains why he had the innovation and design team behind the scenes when working with staff members. Chris and I talk about the subtle dance of support and help, along with people being able to tell their story with their voice for the staff to have a say and a stake in the process of development in the design innovation realm. We’ll also dig into his projet, Hopelab which is a social innovation lab focused on designing science-based technologies to improve the health and well-being of teens and young adults. Learn More About Today’s Guest Chris McCarthy on LinkedIn Hopelab.org ILN.org mccarthychris.com In This Episode [01:58] We hear about Chris’s background, and how his experience in business and marketing helped to lead him to where he is today. [03:14] The precursor to human centered design. [04:54] Iconic IDO Shopping Cart video in 1999. [06:30] Chris and Christi Zuber start running design projects and the company grows. [09:21] The list of what “not to-do” when running a business inside of healthcare.[16:58] Humility is a large factor in design thinking. [18:48] Different types of designers and their success in implementing new design thinking models. [20:44] The convergence in the field of design thinking and the importance of being mission driven. [21:14] We hear Chris’s response to the setting of new, young hires in design thinking [26:20] Chris lists the necessary, mandated rules of sharing information within the medical field. [28:09] Chris talks about the procedures within the team of Kaiser Permanente during the early years. [30:12] Working within co-opting the different constraints of healthcare. [38:53] Dawan and Chris talk about working with students at Hopelab and furthering health. and mental well-being for students. [46:58] Good, better and best research methods for design thinking. [51:22] Starting up and running the Innovation Learning Network. [56:42] The challenges different industries are facing. [61:03] Where can people learn more about Chris and his work. Links and Resources yes@designthinking101.com (Dawan Stanford) Design Thinking at Work The Reflective Practitioner by Donald Schon Innovation with Information Technologies in Healthcare Automating Humanity The Signals Are Talking The Necessity of Strangers The Surprising Power of Liberating Structures: Simple Rules to Unleash A Culture of Innovation. ReWork Accelerating Innovation Through Coopetition https://journals.lww.com/naqjournal/Fulltext/2018/01000/Accelerating_Innovation_Through_Coopetition__The.5.aspx?WT.mc_id=HPxADx20100319xMP Kaiser Permanente’s Innovation on the Front Lines https://hbr.org/2010/09/kaiser-permanentes-innovation-on-the-front-lines
“Credit unions were a disruptor in their space too. They were a radical idea.” - Mike WalshWelcome to episode 15 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Mike Walsh joins me today for a fascinating conversation with someone who is outside the credit union space. At PSCU Member Forum in Austin, TX, I managed to snag one of the keynote speakers to sit down and chat, and that conversation is this episode! Mike is a futurist, a global nomad, the CEO of Tomorrow, and a consultant who helps leaders thrive in the current era of disruptive technological change.In our short conversation, we dug into moving from the digital revolution to the algorithmic revolution, the power of data in that move, and how credit unions can capitalize on this. Mike starts things off by explaining what a futurist is, revealing that in fact we’re all futurists in a way. After all, it’s impossible to survive without having some kind of anticipation of what will happen next.We’ve been through a digital revolution. The revolution that’s coming is an algorithmic one. As Mike points out, this offers opportunities for credit unions, which are already disruptors in their space. However, technology is a double-edged sword, because we all essentially end up with the same systems. This means that the technology itself is no longer an advantage; it’s just taken for granted. Instead, what you do in and around the technology is increasingly what matters more.In this day and age, all of us are wondering about technology, innovation, and the future, especially as they relate to credit unions. This conversation with Mike addresses those questions, introduces new ones, and gives an insightful perspective into how to move forward.Links to everything discussed in the show notes on CUInsight.com.Learn More About Today’s Guest:Mike WalshMike Walsh on LinkedIn@mikewalsh on TwitterMike Walsh on InstagramMike's BooksMike's PodcastIn This Episode:[00:03] (intro) - Welcome back to the CUInsight Experience! Randy introduces today’s guest, Mike Walsh.[00:48] (interview) - Mike addresses two questions: what’s the elevator pitch for what a futurist is, and is there something that he sees happening that credit unions need to wrap their heads around quickly?[02:04] - We need to reset our expectations about what new versus old means, Mike explains.[04:18] - Mike points out that credit unions were (and still are) a radical idea and a disruptor in their space.[05:07] - We learn about the one way to get people who are set in their ways to change their mindset profoundly.[06:12] - Mike points out that we’re all consumers of IT now, and explains why technology is a double-edged sword.[08:09] - Is it true that other countries are ahead of the US in a lot of ways when it comes to technology?[11:47] - We hear Mike’s thoughts on what to do with all the data once you’ve captured it for smaller companies that don’t have data scientists on hand.[13:31] - Mike chats about how he got his start on his career and ended up doing what he does now.[14:54] - Does Mike have any tips for being productive while on the road, or hacks for people who are moving into that space? He answers, and also addresses how he manages teams&
Welcome to the Design Thinking podcast! I'm Dawan Stanford, your host. David Dunne, Professor and Director of MBA Programs at the University of Victoria's Gustavson School of Business, joins me today. David and I were introduced by Paolo Korre, who you may remember from an earlier episode of the show! We'll chat today about a range of subjects, including the use of design thinking in redesigning an MBA program. As you'll learn today, David's background in experience and marketing helped to lead him to design thinking. When he returned to school intending to become a professor, he found himself deeply interested in student-centered methods of teaching. He worked in design on the side, taking sabbaticals to spend time with designers and in design schools. Design thinking is a practitioner's art, and it takes experience with it to really make the methods your own. This applies both to my own journey and David's, and we'll explore the concept today in our conversation. We'll also talk about the struggle to help students to make methods their own, rather than only learning the methods. David and I talk about helping people to achieve the ability to think about how they're thinking. He recommends meditation as a powerful tool to reach this space of metacognition, and suggests the book Why Buddhism Is True. David also teaches students about cognitive biases and runs exercises to help them discover which biases are most prevalent in their teams. We'll also dig into his book, and what designers or people on design pathways can learn from it. He'll explain the three tensions that he sees in a design thinking process: inclusion, disruption, and perspective. We'll also hear about the four models for how designers can respond to these tensions. Don't miss this deeply informative episode with a wonderful guest! Learn More About Today's Guest David Dunne on LinkedIn Design Thinking at Work In This Episode [01:18] — We hear about David's background, and how his experience in business and marketing helped to lead him to where he is today. [07:13] — What was the learning curve like for David during his early projects? [09:55] — Dawan thinks of design thinking as a practitioner's art, he explains, and you develop your strengths and see your weaknesses through its practice and interaction.[12:35] — How often does Dawan succeed in getting his students to make methods their own, rather than simply learn the methods? [15:31] — An important aspect of design thinking is that the process brings you face-to-face with your own limitations, David points out. [18:17] — David responds to Dawan's perspective on having a “provisional mindset.” [18:41] — What other aspects of mindset has David been exploring in his work? [24:21] — David talks about the feedback loop that can result when you don't do basic sketches to begin with. [28:46] — We hear David's response to what Dawan has been saying about the challenges involved in working with teams. [31:01] — Is there anything that David has seen really help people move into the space of thinking about how they're thinking? [36:35] — David talks about the three tensions that exist in a design thinking process, and what they suggest for designers or people on design pathways. [40:14] — The second and third tensions are disruption and perspective, David explains. [45:17] — David talks about the four different models of ways of acting in relation to the tensions that he covers in his book. [51:10] — One of the conversations that Dawan often has early is that these methods aren't appropriate in all contexts, he points out. [52:25] — David explains something that he has found universal. [57:40] — We hear about an experience that David had early in his journey as a designer, and he points out that design becomes instinctive over time. [61:42] — David mentions that he's co-writing a book with Paolo Korre. [62:07] — Where can people learn more about David and his work? Links and Resources yes@designthinking101.com (Dawan Stanford) David Dunne on LinkedIn Design Thinking at Work David Dunne's bio at the Gustavson Brand Trust Index team leaders page Paolo Korre The Reflective Practitioner by Donald Schon Why Buddhism Is True by Robert Wright The Importance of Cognitive Errors in Diagnosis and Strategies to Minimize Them by Pat Croskerry, MD, PhD The Total Economic Impact™ Of IBM's Design Thinking Practice Design Thinking and How It Will Change Management Education: An Interview and Discussion Roger Martin Jeanne Liedtka on Design Thinking 101
Welcome to the Design Thinking podcast! I’m Dawan Stanford, your host. David Dunne, Professor and Director of MBA Programs at the University of Victoria’s Gustavson School of Business, joins me today. David and I were introduced by Paolo Korre, who you may remember from an earlier episode of the show! We’ll chat today about a range of subjects, including the use of design thinking in redesigning an MBA program. As you’ll learn today, David’s background in experience and marketing helped to lead him to design thinking. When he returned to school intending to become a professor, he found himself deeply interested in student-centered methods of teaching. He worked in design on the side, taking sabbaticals to spend time with designers and in design schools. Design thinking is a practitioner’s art, and it takes experience with it to really make the methods your own. This applies both to my own journey and David’s, and we’ll explore the concept today in our conversation. We’ll also talk about the struggle to help students to make methods their own, rather than only learning the methods. David and I talk about helping people to achieve the ability to think about how they’re thinking. He recommends meditation as a powerful tool to reach this space of metacognition, and suggests the book Why Buddhism Is True. David also teaches students about cognitive biases and runs exercises to help them discover which biases are most prevalent in their teams. We’ll also dig into his book, and what designers or people on design pathways can learn from it. He’ll explain the three tensions that he sees in a design thinking process: inclusion, disruption, and perspective. We’ll also hear about the four models for how designers can respond to these tensions. Don’t miss this deeply informative episode with a wonderful guest! Learn More About Today’s Guest David Dunne on LinkedIn Design Thinking at Work In This Episode [01:18] — We hear about David’s background, and how his experience in business and marketing helped to lead him to where he is today. [07:13] — What was the learning curve like for David during his early projects? [09:55] — Dawan thinks of design thinking as a practitioner’s art, he explains, and you develop your strengths and see your weaknesses through its practice and interaction.[12:35] — How often does Dawan succeed in getting his students to make methods their own, rather than simply learn the methods? [15:31] — An important aspect of design thinking is that the process brings you face-to-face with your own limitations, David points out. [18:17] — David responds to Dawan’s perspective on having a “provisional mindset.” [18:41] — What other aspects of mindset has David been exploring in his work? [24:21] — David talks about the feedback loop that can result when you don’t do basic sketches to begin with. [28:46] — We hear David’s response to what Dawan has been saying about the challenges involved in working with teams. [31:01] — Is there anything that David has seen really help people move into the space of thinking about how they’re thinking? [36:35] — David talks about the three tensions that exist in a design thinking process, and what they suggest for designers or people on design pathways. [40:14] — The second and third tensions are disruption and perspective, David explains. [45:17] — David talks about the four different models of ways of acting in relation to the tensions that he covers in his book. [51:10] — One of the conversations that Dawan often has early is that these methods aren’t appropriate in all contexts, he points out. [52:25] — David explains something that he has found universal. [57:40] — We hear about an experience that David had early in his journey as a designer, and he points out that design becomes instinctive over time. [61:42] — David mentions that he’s co-writing a book with Paolo Korre. [62:07] — Where can people learn more about David and his work? Links and Resources yes@designthinking101.com (Dawan Stanford) David Dunne on LinkedIn Design Thinking at Work David Dunne’s bio at the Gustavson Brand Trust Index team leaders page Paolo Korre The Reflective Practitioner by Donald Schon Why Buddhism Is True by Robert Wright The Importance of Cognitive Errors in Diagnosis and Strategies to Minimize Them by Pat Croskerry, MD, PhD The Total Economic Impact™ Of IBM's Design Thinking Practice Design Thinking and How It Will Change Management Education: An Interview and Discussion Roger Martin Jeanne Liedtka on Design Thinking 101
"We’re all recruiters for the credit union movement" - Doug LeightonWelcome to episode 11 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Today's guest is Doug Leighton is the SVP of Community Accounts at Visa. You’ve probably seen him around the last few years, because he’s a big fan of the credit union community. And you’ll get to hear more from him today, because he’s the guest in this episode! Doug joined Visa after going to graduate school, and has now been with the company for 21 years. We’ll start off with talking about tap-to-pay, specifically how it functions as a bridge to other technologies such as mobile. It’s not a short-term bridge, though, Doug explains; cards will continue to be around for a long time. As you may have noticed, the US has lagged behind other countries with EMV and tap-to-pay. This has been the case for several reasons, particularly fraud concerns, as you’ll learn from Doug today. Fortunately, tap-to-pay alleviates fraud issues, and reduces the use of cash.One of Doug’s passion projects involves mentoring young professionals in the payment space. In fact, I think you’ll hear in his voice how enthusiastic he is about this topic! In terms of credit unions, Visa is sponsoring Filene’s Center for War for Talent, as well as supporting the Crashers. He’ll dig into this topic, talking about the broader initiative of building the next generation of credit union leaders.We’ll chat about the challenges for credit unions in staying (or becoming) top of wallet, and how Visa is helping. Doug will dig into the significant changes that he expects to see in credit unions and other financial institutions in the foreseeable future. We’ll learn about the three traits that define his leadership style: empathy, mentoring and developing people, and saying “thank you.” Finally, and importantly, he’ll share his pro tips for a trip to Disney!Full show notes on www.CUInsight.com. Learn More About Today’s Guest:Doug Leighton on LinkedInleighton@visa.comIn This Episode:[00:03] - Welcome to episode 11 of the CUInsight Experience! Today’s guest is Doug Leighton.[02:48] - Does Doug see tap-to-pay as the bridge between the traditional card and mobile or wearables?[04:17] - Doug talks about why the US lags behind other countries in certain technologies.[06:47] - Does tap-to-pay create new security challenges, or does it help alleviate fraud?[07:50] - What does Doug see as the biggest current challenges for credit unions to stay (or become) top of wallet?[10:36] - We learn about how Visa is helping credit unions with the challenge of staying top of wallet.[11:56] - Randall shares an experience he had with one of his cards getting hacked.[13:29] - Is mentoring young professionals something that Doug is working on personally, or is it a movement that Visa is involved in too?[16:14] - Doug talks more about changing the guidelines of who Visa hires, and at what point in the process it starts. He also shares his enthusiasm for working with younger talent.[19:32] - We learn about the findings of the survey that Visa commissioned involving women and money (read about it at this link).[22:11] - Randall talks about his upcoming international credit union trip.[23:06] - How&
"If you can digitize a country, you can digitize a credit union." - Samantha PaxsonWelcome to episode 10 of The CUInsight Experience. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Our guest this week is Samantha Paxson. Sam is the Chief Experience Officer for CO-OP Financial Services, architect of the company’s go-to-market brand and customer experience strategy. She is an accomplished speaker and thought leader, Sam founded CO-OP THINK, an innovation content platform empowering the evolution of mission-driven financial services. Read Sam’s full bio here and check out the show notes for a special offer for listeners of the podcast.The goal of The CUInsight Experience is to dive deeper with the people of the credit union community and find gems from their experiences that add value to all of us. In each episode we have wide ranging conversations with thought leaders from around the credit union community. What issues are facing credit unions? What are they working on to help? What leadership lessons and life hacks have they learned along the way? What’s the greatest album of all time? These questions and more are asked and answered.In this episode we talk about the origins of CO-OP Think. We went back 12 years ago, when Sam wasn’t in senior management, and what her pitch was to senior management at that time. How she got the buy in. We talked about how she measures success and failure. We talked about human integration in a digital world and how cool it was for Simon Sinek to share an article she wrote to his millions of followers.As always, we dig into leadership and life hacks and wrap it up getting to know Sam better with the rapid-fire questions.This was a fun conversation to have. Sam gave my favorite answer to date on who she thinks of when she hears the word success. I think you’re really going to like this episode. Listen to the full episode (and tell a friend about it) then check out the show notes. Sam and I had a blast recording this episode. I hope you have as much fun listening at we did having the conversation. Enjoy.Full show notes on www.CUInsight.com.Learn More About Today’s Guest:Samantha Paxson’s bioSamantha Paxson on LinkedInSamantha Paxson on TwitterIn This Episode:[00:03] - Randy welcomes listeners to the episode and introduces today’s guest, Samantha Paxson.[01:19] - We hear about some of the topics that Randy and Sam will chat about in today’s episode.[03:05] - What motivated Sam to imagine and start a completely different, new conference?[05:10] - Randy draws out and elaborates on a couple of the points that Sam has been talking about, specifically w
Welcome to the Design Thinking podcast! I'm Dawan Stanford, your host. I'm excited to welcome Jessica Dugan to today's episode. Jessica is a Design Principal on the Healthcare Design team at 3M Design. She has worked in the healthcare industry for over five years. In our chat today, you'll learn about her journey as a designer into her current role, her experience as a service designer in healthcare, and the lessons she's learned that might serve others. As Jess will explain today, she also comes from a non-traditional background. Her undergraduate degree is in writing and journalism, but she soon realized that wasn't her path. She began getting into design, and realized that the part of writing that resonated with her was the ability to connect with people. She went back to graduate school for design, and joined a service design consulting firm. Because Jess has worked in various significantly different environments, it's fascinating to hear her perspective on how they differ, as well as what the transitions were like. She'll also explore her experience in the healthcare industry in general, and share some of the key lessons she took away from her experience at United Health. In addition to exploring these topics, Jess will also dive into the potential value in service design, using service design from a Scrum perspective, and what she has had to deal with in healthcare that might be invisible to people in other design fields. She'll recommend several powerful resources that have been invaluable for her, and share some insight into topics that she recommends for future episodes. Learn More About Today's Guest Jessica Dugan on LinkedIn @jess_dugan on Twitter @3MDesign on Twitter 3M Design In This Episode [00:32] — Dawan introduces today's guest, Jessica Dugan. [01:55] — Jess starts things off by describing her journey as a designer. Like many of the guests on this show, her journey has been full of fascinating twists and turns. She also talks about her role at 3M Design now. [10:38] — We hear more about Jess' transitions between the various environments that she has worked in. [16:18] — As a designer, what are some of the key lessons that Jess took away from her experience at United Health? [18:42] — Jess shares a piece of advice that she would give to someone having their first experience doing service design inside a large healthcare organization. [21:30] — Jess talks more about the role of language and its nuances across different roles, and as an indicator of experience. [22:35] — We hear more about Jess' transition into 3M. [25:44] — How has Jess noticed her approach as a designer shift with the shift in the group of people she's designing for? [28:24] — Jess explains how she explains what's possible and the potential value in service design. [30:59] — Dawan expands on what Jess has been saying about connecting the aspirational to the operational. [34:23] — We hear more about the early days of taking service design into a Scrum process as is used at 3M. [37:54] — From a healthcare perspective, what kinds of things has Jess dealt with that might be invisible to designers working in other fields? [41:42] — Jess talks about how she has seen prototyping play out differently. [43:23] — What are some of the books and resources that have helped Jess along the way? [48:10] — Jess talks about whether there are any open questions she's wrestling with, or other topics that she would like to see on the show. [52:12] — Where can listeners learn more about Jess and her work? Links and Resources yes@designthinking101.com (Dawan Stanford) Jessica Dugan on LinkedIn @jess_dugan on Twitter @3MDesign on Twitter 3M Design Communicating the New by Kim Erwin 101 Design Methods by Vijay Kumar Moments of Impact by Chris Ertel and Lisa Kay Solomon Service Design Tools Practical Service Design
Welcome to the Design Thinking podcast! I’m Dawan Stanford, your host. I’m excited to welcome Jessica Dugan to today’s episode. Jessica is a Design Principal on the Healthcare Design team at 3M Design. She has worked in the healthcare industry for over five years. In our chat today, you’ll learn about her journey as a designer into her current role, her experience as a service designer in healthcare, and the lessons she’s learned that might serve others. As Jess will explain today, she also comes from a non-traditional background. Her undergraduate degree is in writing and journalism, but she soon realized that wasn’t her path. She began getting into design, and realized that the part of writing that resonated with her was the ability to connect with people. She went back to graduate school for design, and joined a service design consulting firm. Because Jess has worked in various significantly different environments, it’s fascinating to hear her perspective on how they differ, as well as what the transitions were like. She’ll also explore her experience in the healthcare industry in general, and share some of the key lessons she took away from her experience at United Health. In addition to exploring these topics, Jess will also dive into the potential value in service design, using service design from a Scrum perspective, and what she has had to deal with in healthcare that might be invisible to people in other design fields. She’ll recommend several powerful resources that have been invaluable for her, and share some insight into topics that she recommends for future episodes. Learn More About Today’s Guest Jessica Dugan on LinkedIn @jess_dugan on Twitter @3MDesign on Twitter 3M Design In This Episode [00:32] — Dawan introduces today’s guest, Jessica Dugan. [01:55] — Jess starts things off by describing her journey as a designer. Like many of the guests on this show, her journey has been full of fascinating twists and turns. She also talks about her role at 3M Design now. [10:38] — We hear more about Jess’ transitions between the various environments that she has worked in. [16:18] — As a designer, what are some of the key lessons that Jess took away from her experience at United Health? [18:42] — Jess shares a piece of advice that she would give to someone having their first experience doing service design inside a large healthcare organization. [21:30] — Jess talks more about the role of language and its nuances across different roles, and as an indicator of experience. [22:35] — We hear more about Jess’ transition into 3M. [25:44] — How has Jess noticed her approach as a designer shift with the shift in the group of people she’s designing for? [28:24] — Jess explains how she explains what’s possible and the potential value in service design. [30:59] — Dawan expands on what Jess has been saying about connecting the aspirational to the operational. [34:23] — We hear more about the early days of taking service design into a Scrum process as is used at 3M. [37:54] — From a healthcare perspective, what kinds of things has Jess dealt with that might be invisible to designers working in other fields? [41:42] — Jess talks about how she has seen prototyping play out differently. [43:23] — What are some of the books and resources that have helped Jess along the way? [48:10] — Jess talks about whether there are any open questions she’s wrestling with, or other topics that she would like to see on the show. [52:12] — Where can listeners learn more about Jess and her work? Links and Resources yes@designthinking101.com (Dawan Stanford) Jessica Dugan on LinkedIn @jess_dugan on Twitter @3MDesign on Twitter 3M Design Communicating the New by Kim Erwin 101 Design Methods by Vijay Kumar Moments of Impact by Chris Ertel and Lisa Kay Solomon Service Design Tools Practical Service Design
Welcome to the Design Thinking podcast! I'm Dawan Stanford, your host. Jess Roberts joins me today for a conversation about the designer's role in healthcare, problem-finding with healthcare experts, the importance of the design studio in his work, and design thinking in public health. Jess leads the Culture of Health By Design initiative of the Minnesota Design Center at the University of Minnesota. He also holds faculty appointments at the University of Minnesota's School of Nursing and School of Public Health. After receiving a master's in architecture, Jess found that the practice was incredibly technical and had very little to do with his education in the field. He also found that he had very little space to practice problem solving, because what he did was just responding to decisions that had already been made. He realized how much more useful what the did would be if it occurred at the beginning of the decision-making process than at the end. Jess realized that he didn't want to be an architecture at all, but wanted to put his valuable training to good use. He stumbled across design thinking, which put a language to what he had been doing. After landing an appointment that involved human-centered design, Jess found himself surrounded by naturally skeptical epidemiologists. Tune into the episode to learn about how this worked out for him!In this compelling conversation, you'll learn about the importance of using design at the right stage of the process. Jess will also explore one of the greatest fallacies of innovation: that great ideas just suddenly pop up. We'll talk about the process of design (and why it is a process rather than a toolkit), what he's most excited about working on right now, and much more. Learn More About Today's Guest Jess Roberts on LinkedIn In This Episode [01:44] — Jess kicks things off by talking about his journey into his design practice, and explaining his struggles with architecture. [06:38] — About two months into Jess' appointment at his position, the only person who knew what human-centered design is left. [08:36] — We hear more about how Jess made what he does more relevant to his audience in this position. [15:48] — You should always start with what is known, Jess points out, and explains that design opens the question of “what could be?” [18:29] — Jess digs more into his experience of learning to think about design as more than just building. [22:09] — We hear about having moved into an interconnected, virtual realm of mass customization. Jess also talks about the importance of figuring out what people want or need, and three key insights into parents. [30:28] — At the end of the short engagement that Jess has been describing, the project was terminated. [31:30] — Dawan takes a minute to talk about the outcome and unpack some of what Jess has been saying. [32:09] — What was it about the new evidence that allowed for a shift and reframing of what needed to happen? [34:51] — Jess points out that too often, design is used to sell or convince stakeholders that an approach or product is necessary. [36:25] — Dawan chats about the problem space and the solution space. Jess then talks about one of the greatest fallacies of innovation. [41:08] — We hear about the three key spaces that people operate in within Jess' line of work. [46:14] — Jess talks about the process of design. [50:46] — Dawan brings up the topic of the role of the designer, and how that role adapts itself to the context. [55:06] — We hear more about Jess' thoughts on sharing the role of designer with the community. [58:01] — In the work that Jess is currently doing in public health, what is he most excited about? [60:22] — Where can listeners learn more? Are there any resources that Jess would recommend? [63:44] — Jess shares some closing words of wisdom for listeners. Links and Resources yes@designthinking101.com (Dawan Stanford) Jess Roberts on LinkedIn Minnesota Design Center Design Thinking 101 Episode 6: Problem Spaces, Understanding How People Think, and Practical Empathy (with Indi Young) Rethinking Design Thinking on Huffington Post by Thomas Fisher and Jess Roberts Biggest Threat to Health? Solving the Wrong Problems on Huffington Post by Thomas Fisher and Jess Roberts
Welcome to the Design Thinking podcast! I’m Dawan Stanford, your host. Jess Roberts joins me today for a conversation about the designer’s role in healthcare, problem-finding with healthcare experts, the importance of the design studio in his work, and design thinking in public health. Jess leads the Culture of Health By Design initiative of the Minnesota Design Center at the University of Minnesota. He also holds faculty appointments at the University of Minnesota’s School of Nursing and School of Public Health. After receiving a master’s in architecture, Jess found that the practice was incredibly technical and had very little to do with his education in the field. He also found that he had very little space to practice problem solving, because what he did was just responding to decisions that had already been made. He realized how much more useful what the did would be if it occurred at the beginning of the decision-making process than at the end. Jess realized that he didn’t want to be an architecture at all, but wanted to put his valuable training to good use. He stumbled across design thinking, which put a language to what he had been doing. After landing an appointment that involved human-centered design, Jess found himself surrounded by naturally skeptical epidemiologists. Tune into the episode to learn about how this worked out for him!In this compelling conversation, you’ll learn about the importance of using design at the right stage of the process. Jess will also explore one of the greatest fallacies of innovation: that great ideas just suddenly pop up. We’ll talk about the process of design (and why it is a process rather than a toolkit), what he’s most excited about working on right now, and much more. Learn More About Today’s Guest Jess Roberts on LinkedIn In This Episode [01:44] — Jess kicks things off by talking about his journey into his design practice, and explaining his struggles with architecture. [06:38] — About two months into Jess’ appointment at his position, the only person who knew what human-centered design is left. [08:36] — We hear more about how Jess made what he does more relevant to his audience in this position. [15:48] — You should always start with what is known, Jess points out, and explains that design opens the question of “what could be?” [18:29] — Jess digs more into his experience of learning to think about design as more than just building. [22:09] — We hear about having moved into an interconnected, virtual realm of mass customization. Jess also talks about the importance of figuring out what people want or need, and three key insights into parents. [30:28] — At the end of the short engagement that Jess has been describing, the project was terminated. [31:30] — Dawan takes a minute to talk about the outcome and unpack some of what Jess has been saying. [32:09] — What was it about the new evidence that allowed for a shift and reframing of what needed to happen? [34:51] — Jess points out that too often, design is used to sell or convince stakeholders that an approach or product is necessary. [36:25] — Dawan chats about the problem space and the solution space. Jess then talks about one of the greatest fallacies of innovation. [41:08] — We hear about the three key spaces that people operate in within Jess’ line of work. [46:14] — Jess talks about the process of design. [50:46] — Dawan brings up the topic of the role of the designer, and how that role adapts itself to the context. [55:06] — We hear more about Jess’ thoughts on sharing the role of designer with the community. [58:01] — In the work that Jess is currently doing in public health, what is he most excited about? [60:22] — Where can listeners learn more? Are there any resources that Jess would recommend? [63:44] — Jess shares some closing words of wisdom for listeners. Links and Resources yes@designthinking101.com (Dawan Stanford) Jess Roberts on LinkedIn Minnesota Design Center Design Thinking 101 Episode 6: Problem Spaces, Understanding How People Think, and Practical Empathy (with Indi Young) Rethinking Design Thinking on Huffington Post by Thomas Fisher and Jess Roberts Biggest Threat to Health? Solving the Wrong Problems on Huffington Post by Thomas Fisher and Jess Roberts
Welcome to the Design Thinking podcast! I'm Dawan Stanford, your host. My guest today is Paolo Korre, Director of Service Design and User Insight for SE Health, a not-for-profit healthcare company in Ontario, Canada. We'll chat today about Paolo's transition from industrial design to design thinking in the healthcare space, challenges he faces as a designer working in healthcare, and his experience with being the lone designer on an innovation team. Paolo reached industrial design through a love of fine arts, drawing, painting, and crafts. He did his undergraduate degree in industrial and product design. He assumed he would be working on making furniture or other “stuff,” but soon realized that this isn't what the world really needs. As he evolved beyond traditional design, he went back to school for further education. Eventually, he was able to bring design thinking back home. In our conversation today, he'll dig into how his skills in design relate to his work in healthcare (and how he convinced people to give it a shot!). For example, he explains that he worked on a project around improving the experience of patients receiving private care. As a result, they ended up launching Elizz, a whole brand dedicated to supporting family caregivers. Paolo has experienced being a lone designer as well as being part of a team of designers and part of an innovation team. It's all part of a learning journey, he explains, and speaks of trying to figure out how much design method he can apply in these various roles. Whether you're a solo designer, part of a team, or not sure yet where your design path will take you, don't miss this informative and insightful episode. Learn More About Today's Guest Paolo Korre on LinkedIn Paolo Korre on Twitter Paolo Korre on Facebook SE Health Futures In This Episode [01:50] — Paolo talks about his journey into design, and how he got started. [07:35] — When Paolo went to design school, what were some of the shifts and transitions in his skillset or or approach that happened as a result? [09:25] — Dawan shares his perspective on discipline being a gateway to creativity. [11:46] — Paolo shares some of the experiences that helped him internalize the process as he was studying and training. [13:57] — When Paolo moved into healthcare, what were some of the methods or skills that he had to adjust or learn? [16:55] — What helped Paolo persuade people to give design in healthcare a shot? [22:17] — Dawan draws out one of Paolo's points around how the stakeholder map changes as we age. [26:08] — Paolo mentions a trend involving being patient-centered, and the problem with this concept. [28:07] — How has Paolo explored the different modes of (being a lone designer, part of a team of designers, or being part of an innovation team)? [32:04] — Dawan mentions the benefits of having a futurist on a team, and his own introduction to being a futurist. [34:49] — We hear more of Paolo's thoughts on the “MAYA” (most advanced yet acceptable) option, and how far he can push things. [38:07] — Paolo responds to Dawan's point about wishing for a team to bounce ideas off of. [42:15] — When Paolo thinks about the opportunities to connect with peers, what are his hopes? [47:31] — Paolo recommends other resources that have been useful for him. [50:10] — We learn that Paolo has been redefining the boundaries of his practice because he's constantly encountering new sources of understanding. [53:07] — How much does Dawan focus on design mindsets? [54:53] — Paolo talks about where listeners can find him, get in touch, and learn more about his work. [56:10] — Does Paolo have any insider scoops on Service Design Global Conference Toronto 2019? Links and Resources yes@designthinking101.com (Dawan Stanford) Paolo Korre on LinkedIn Paolo Korre on Twitter Paolo Korre on Facebook SE Health Futures SE Health Elizz Ten Types of Innovation by Larry Keeley et al. 101 Design Methods by Vijay Kumar Design Thinking at Work by David Dunne Daniel Kahneman Service Design Global Conference Toronto 2019
Welcome to the Design Thinking podcast! I’m Dawan Stanford, your host. My guest today is Paolo Korre, Director of Service Design and User Insight for SE Health, a not-for-profit healthcare company in Ontario, Canada. We’ll chat today about Paolo’s transition from industrial design to design thinking in the healthcare space, challenges he faces as a designer working in healthcare, and his experience with being the lone designer on an innovation team. Paolo reached industrial design through a love of fine arts, drawing, painting, and crafts. He did his undergraduate degree in industrial and product design. He assumed he would be working on making furniture or other “stuff,” but soon realized that this isn’t what the world really needs. As he evolved beyond traditional design, he went back to school for further education. Eventually, he was able to bring design thinking back home. In our conversation today, he’ll dig into how his skills in design relate to his work in healthcare (and how he convinced people to give it a shot!). For example, he explains that he worked on a project around improving the experience of patients receiving private care. As a result, they ended up launching Elizz, a whole brand dedicated to supporting family caregivers. Paolo has experienced being a lone designer as well as being part of a team of designers and part of an innovation team. It’s all part of a learning journey, he explains, and speaks of trying to figure out how much design method he can apply in these various roles. Whether you’re a solo designer, part of a team, or not sure yet where your design path will take you, don’t miss this informative and insightful episode. Learn More About Today’s Guest Paolo Korre on LinkedIn Paolo Korre on Twitter Paolo Korre on Facebook SE Health Futures In This Episode [01:50] — Paolo talks about his journey into design, and how he got started. [07:35] — When Paolo went to design school, what were some of the shifts and transitions in his skillset or or approach that happened as a result? [09:25] — Dawan shares his perspective on discipline being a gateway to creativity. [11:46] — Paolo shares some of the experiences that helped him internalize the process as he was studying and training. [13:57] — When Paolo moved into healthcare, what were some of the methods or skills that he had to adjust or learn? [16:55] — What helped Paolo persuade people to give design in healthcare a shot? [22:17] — Dawan draws out one of Paolo’s points around how the stakeholder map changes as we age. [26:08] — Paolo mentions a trend involving being patient-centered, and the problem with this concept. [28:07] — How has Paolo explored the different modes of (being a lone designer, part of a team of designers, or being part of an innovation team)? [32:04] — Dawan mentions the benefits of having a futurist on a team, and his own introduction to being a futurist. [34:49] — We hear more of Paolo’s thoughts on the “MAYA” (most advanced yet acceptable) option, and how far he can push things. [38:07] — Paolo responds to Dawan’s point about wishing for a team to bounce ideas off of. [42:15] — When Paolo thinks about the opportunities to connect with peers, what are his hopes? [47:31] — Paolo recommends other resources that have been useful for him. [50:10] — We learn that Paolo has been redefining the boundaries of his practice because he’s constantly encountering new sources of understanding. [53:07] — How much does Dawan focus on design mindsets? [54:53] — Paolo talks about where listeners can find him, get in touch, and learn more about his work. [56:10] — Does Paolo have any insider scoops on Service Design Global Conference Toronto 2019? Links and Resources yes@designthinking101.com (Dawan Stanford) Paolo Korre on LinkedIn Paolo Korre on Twitter Paolo Korre on Facebook SE Health Futures SE Health Elizz Ten Types of Innovation by Larry Keeley et al. 101 Design Methods by Vijay Kumar Design Thinking at Work by David Dunne Daniel Kahneman Service Design Global Conference Toronto 2019
The Better Government Movement, Amy explains today, is built for public servants. She realized that the baton (in terms of innovation and transformation in building 21st-century government) isn’t adequately being passed on. She collaborated on research on creating change and transformation in government, and the best ways to create something that is useful and scalable across government. When Amy was getting started with the initial conversations around innovation and design in this realm, she started with the people who were leaning into the conversation. These early adopters, she explains, are the people who will help you unlock what the culture or organization should turn into. In addition to this powerful insight into getting through to the right people, Amy will dig into how to pass the torch and help to ensure that processes are passed on. Amy will also share tips and insights into how to teach and support innovators, including focusing on learning to relieve pressure, and to get comfortable with ambiguity. She’ll dig into how and why she created her own innovation toolkit, and how it stemmed from her work at the Better Government Movement. She’ll explore her personal journey (and the tendencies that lead her toward burnout), list some resources and references that might interest listeners, and offer powerful insights that I hope will help you along your own design thinking journey! Learn More About Today’s Guest Amy J. Wilson Amy J. Wilson on LinkedIn Better Government Movement In This Episode [01:17] — We hear about Amy’s innovation and design journey, from where she got started to how she arrived where she is today. [06:48] — Dawan takes a moment to talk about the pathway into design thinking. [08:24] — Amy talks about the history of the Better Government movement, where it is now, and how she’s applying her skills there. [11:48] — We learn about the plan Amy came up with to translate the information she had found into something that many people could access. [15:33] — How did Amy navigate the initial conversations around design and innovation to get people active? [17:50] — Dawan talks about the sweet spot in the double diamond, and Amy discusses ways that she provided value. [22:22] — How does Amy’s work live on today in terms of the terms and processes she used, or the impact she had? [27:12] — Amy talks about what she learned from her first cohort about what works when supporting innovators. [31:13] — We hear more about staying in the problem space, and a specific risk that comes along with it. [33:10] — Amy talks about an innovation toolkit that came out of her Better Government work. [39:32] — What are some of Amy’s recommendations for people trying to communicate around innovation with people working in government? [42:29] — We learn about some of the things that Amy has pulled from her journey in terms of change and transformation. [48:26] — Dawan invites listeners to close their eyes, imagine standing on a platform and not wanting to jump, but feeling the heat of the platform burning behind you. That, he points out, is the kind of urgency to go for. [52:12] — Amy has been on her own personal journey associated with what Dawan has been talking about, she explains. [55:58] — Dawan talks about one of the joys of prototyping. [57:04] — Are there any resources or references that have been really useful for Amy? [59:50] — How can people learn more about Amy and her work? Links and Resources yes@designthinking101.com (Dawan Stanford) Amy J. Wilson Amy J. Wilson on LinkedIn Better Government Movement GitHub Lean Startup Crossing the Chasm by Geoffrey A. Moore 18F Methods Amy’s toolkit and playbook publication on her website Compendium of design thinking resources compiled by Amy’s friend Design Thinking 101 episode 13: From Branding to Design + Teaching Design Teams + Leading Summer of Design with Karen Hold Design Thinking 101 episode 14: Design Thinking for the Public Sector + Building and Training Design Thinking Teams with Stephanie Wade
The Better Government Movement, Amy explains today, is built for public servants. She realized that the baton (in terms of innovation and transformation in building 21st-century government) isn't adequately being passed on. She collaborated on research on creating change and transformation in government, and the best ways to create something that is useful and scalable across government. When Amy was getting started with the initial conversations around innovation and design in this realm, she started with the people who were leaning into the conversation. These early adopters, she explains, are the people who will help you unlock what the culture or organization should turn into. In addition to this powerful insight into getting through to the right people, Amy will dig into how to pass the torch and help to ensure that processes are passed on. Amy will also share tips and insights into how to teach and support innovators, including focusing on learning to relieve pressure, and to get comfortable with ambiguity. She'll dig into how and why she created her own innovation toolkit, and how it stemmed from her work at the Better Government Movement. She'll explore her personal journey (and the tendencies that lead her toward burnout), list some resources and references that might interest listeners, and offer powerful insights that I hope will help you along your own design thinking journey! Learn More About Today's Guest Amy J. Wilson Amy J. Wilson on LinkedIn Better Government Movement In This Episode [01:17] — We hear about Amy's innovation and design journey, from where she got started to how she arrived where she is today. [06:48] — Dawan takes a moment to talk about the pathway into design thinking. [08:24] — Amy talks about the history of the Better Government movement, where it is now, and how she's applying her skills there. [11:48] — We learn about the plan Amy came up with to translate the information she had found into something that many people could access. [15:33] — How did Amy navigate the initial conversations around design and innovation to get people active? [17:50] — Dawan talks about the sweet spot in the double diamond, and Amy discusses ways that she provided value. [22:22] — How does Amy's work live on today in terms of the terms and processes she used, or the impact she had? [27:12] — Amy talks about what she learned from her first cohort about what works when supporting innovators. [31:13] — We hear more about staying in the problem space, and a specific risk that comes along with it. [33:10] — Amy talks about an innovation toolkit that came out of her Better Government work. [39:32] — What are some of Amy's recommendations for people trying to communicate around innovation with people working in government? [42:29] — We learn about some of the things that Amy has pulled from her journey in terms of change and transformation. [48:26] — Dawan invites listeners to close their eyes, imagine standing on a platform and not wanting to jump, but feeling the heat of the platform burning behind you. That, he points out, is the kind of urgency to go for. [52:12] — Amy has been on her own personal journey associated with what Dawan has been talking about, she explains. [55:58] — Dawan talks about one of the joys of prototyping. [57:04] — Are there any resources or references that have been really useful for Amy? [59:50] — How can people learn more about Amy and her work? Links and Resources yes@designthinking101.com (Dawan Stanford) Amy J. Wilson Amy J. Wilson on LinkedIn Better Government Movement GitHub Lean Startup Crossing the Chasm by Geoffrey A. Moore 18F Methods Amy's toolkit and playbook publication on her website Compendium of design thinking resources compiled by Amy's friend Design Thinking 101 episode 13: From Branding to Design + Teaching Design Teams + Leading Summer of Design with Karen Hold Design Thinking 101 episode 14: Design Thinking for the Public Sector + Building and Training Design Thinking Teams with Stephanie Wade
Adam Royalty, founder of the Columbia Entrepreneurship Design Studio and long-time lecturer at the Stanford d.school, joins me today. We’ll dig into topics including reflective practices in design education, designing for learning, and connecting design thinking to change management and change leadership. Every time I’ve had a chance to talk with Adam, I’ve come away with all sorts of thoughts and ideas. I’m excited to have him as a guest on the podcast, and hope he can spark similar inspiration for you! One important point that Adam makes is the need for reflection. He’s been doubling down on having students reflect, and supporting that reflection in very intentional ways. In our conversation, you’ll hear how students respond to this, and how Adam uses it as a powerful tool to encourage and support creativity. Often when he’s teaching design, it’s to help teach students a creative process so that they can solve problems and become more innovative. I’ve been wrestling lately with the mashup between design thinking and learning design, in terms of how to help learners approach creating learning experiences and learning environments in a “designerly” manner. Adam points out that the process depends on your goal, which isn’t necessarily the same in different learning environments. In addition to all of this, Adam and I will talk about where he sees practices involving design thinking and design service going in the next several years, the ways we’ve been working with narratives and storytelling in design practice, why it’s so vital that we focus on discipline in addition to creativity, his reading recommendations for further information, and much more. Learn More About Today’s Guest Adam Royalty on LinkedIn Adam Royalty on Facebook adam@dschool.stanford.edu In This Episode [01:38] — What are some of the themes that Adam is wrestling with in his work right now? [04:10] — Adam talks about how he’s seen reflection play out in the classroom, in terms of how students respond. [07:02] — Has Adam used similar practices outside the classroom, such as with teams or organizations? [09:16] — We hear about what Adam is learning about what transfers outside the classroom into other domains. [14:00] — Adam shares his perspective on the broader conversation of design thinking pedagogy and service design pedagogy. [17:23] — Dawan has been wrestling with how to help learners approach creating learning experiences. Adam shares his thoughts on the subject. [23:31] — How does designing for learning affect Adam’s thinking and approach for synthesis? [28:22] — Adam talks about where he sees the practices involving design thinking going in the next couple of years. [35:52] — Dawan is seeing more openness to using the designer’s lens in his work, he points out. [37:22] — Adam responds to the points that Dawan has been making, then the two of them talk more about narratives. [43:06] — We hear Dawan’s thoughts on what Adam has been saying about working with other disciplines. [48:40] — Dawan talks about the role of discipline, not just creativity, in design. [53:11] — Has anything else come to mind for Adam that hasn’t come up yet in the conversation? [55:51] — What are some references, papers, or books that Adam has found to be particularly influential or meaningful to him or students he’s worked with? [58:58] — Adam talks about where listeners can learn more about him or read his writing. Links and Resources yes@designthinking101.com (Dawan Stanford) Adam Royalty on LinkedIn Adam Royalty on Facebook adam@dschool.stanford.edu Columbia Entrepreneurship Design Studio Stanford d.school “I Use It Every Day”: Pathways to Adaptive Innovation After Graduate Study in Design Thinking by Adam Royalty, Lindsay Oishi, and Bernard Roth Acting with Creative Confidence: Developing a Creative Agency Assessment Tool by Adam Royalty, Lindsay Oishi, and Bernard Roth Design-based Pedagogy: Investigating an emerging approach to teaching design to non-designers by Adam Royalty Amy Edmondson on LinkedIn David Kelley and Tom Kelley Tim Brown Designing Your Life by Bill Burnett and Dave Evans The Achievement Habit by Bernard Roth
Adam Royalty, founder of the Columbia Entrepreneurship Design Studio and long-time lecturer at the Stanford d.school, joins me today. We'll dig into topics including reflective practices in design education, designing for learning, and connecting design thinking to change management and change leadership. Every time I've had a chance to talk with Adam, I've come away with all sorts of thoughts and ideas. I'm excited to have him as a guest on the podcast, and hope he can spark similar inspiration for you! One important point that Adam makes is the need for reflection. He's been doubling down on having students reflect, and supporting that reflection in very intentional ways. In our conversation, you'll hear how students respond to this, and how Adam uses it as a powerful tool to encourage and support creativity. Often when he's teaching design, it's to help teach students a creative process so that they can solve problems and become more innovative. I've been wrestling lately with the mashup between design thinking and learning design, in terms of how to help learners approach creating learning experiences and learning environments in a “designerly” manner. Adam points out that the process depends on your goal, which isn't necessarily the same in different learning environments. In addition to all of this, Adam and I will talk about where he sees practices involving design thinking and design service going in the next several years, the ways we've been working with narratives and storytelling in design practice, why it's so vital that we focus on discipline in addition to creativity, his reading recommendations for further information, and much more. Learn More About Today's Guest Adam Royalty on LinkedIn Adam Royalty on Facebook adam@dschool.stanford.edu In This Episode [01:38] — What are some of the themes that Adam is wrestling with in his work right now? [04:10] — Adam talks about how he's seen reflection play out in the classroom, in terms of how students respond. [07:02] — Has Adam used similar practices outside the classroom, such as with teams or organizations? [09:16] — We hear about what Adam is learning about what transfers outside the classroom into other domains. [14:00] — Adam shares his perspective on the broader conversation of design thinking pedagogy and service design pedagogy. [17:23] — Dawan has been wrestling with how to help learners approach creating learning experiences. Adam shares his thoughts on the subject. [23:31] — How does designing for learning affect Adam's thinking and approach for synthesis? [28:22] — Adam talks about where he sees the practices involving design thinking going in the next couple of years. [35:52] — Dawan is seeing more openness to using the designer's lens in his work, he points out. [37:22] — Adam responds to the points that Dawan has been making, then the two of them talk more about narratives. [43:06] — We hear Dawan's thoughts on what Adam has been saying about working with other disciplines. [48:40] — Dawan talks about the role of discipline, not just creativity, in design. [53:11] — Has anything else come to mind for Adam that hasn't come up yet in the conversation? [55:51] — What are some references, papers, or books that Adam has found to be particularly influential or meaningful to him or students he's worked with? [58:58] — Adam talks about where listeners can learn more about him or read his writing. Links and Resources yes@designthinking101.com (Dawan Stanford) Adam Royalty on LinkedIn Adam Royalty on Facebook adam@dschool.stanford.edu Columbia Entrepreneurship Design Studio Stanford d.school “I Use It Every Day”: Pathways to Adaptive Innovation After Graduate Study in Design Thinking by Adam Royalty, Lindsay Oishi, and Bernard Roth Acting with Creative Confidence: Developing a Creative Agency Assessment Tool by Adam Royalty, Lindsay Oishi, and Bernard Roth Design-based Pedagogy: Investigating an emerging approach to teaching design to non-designers by Adam Royalty Amy Edmondson on LinkedIn David Kelley and Tom Kelley Tim Brown Designing Your Life by Bill Burnett and Dave Evans The Achievement Habit by Bernard Roth
Today's guest is the remarkable Linn Vizard, currently an independent service designer based in Toronto. Linn writes and speaks frequently on service design, and has taught on the topic around the world. In today's conversation, we'll talk about creating customer journey maps (and other maps), implementation challenges with service design, and accessibility in service design. Linn shares her journey today, including mentioning that she found herself more interested in people than things as she was studying design. When she started bringing together the service design community in Toronto, she encountered some confusion, and she's enjoyed the process of illuminating the topic for people and creating connections with those interested in service design. Maps, Linn points out, have become a ubiquitous tool and have become a compelling entry point for people. They're also a powerful tool for getting people excited, and to visually create a shared understanding of the space you're working in and where the opportunities might be. Linn will also share some powerful words of wisdom about why you should go ahead and create a map as a tool to reveal what we don't know. In our conversation, we'll talk about diversity, inclusion, and accessibility in the realm of design. In Linn's previous work in UX, more time and attention was paid to accessibility, she explains. This exposed her to ways of thinking about how people might be using assistive technology, for example, which has influenced her more recent work. As she transitioned into doing more service and customer experience work, Linn noticed that the conversation about accessibility was almost completely absent. Tune in to hear all about these topics, as well as the idea of double delivery, how designers can position themselves as part of a bigger team in delivering services, how to think about paying attention to soft metrics or less-tangible changes, what it means to be a leader or facilitator of a design process, which references and resources have particularly impacted Linn, and more! Learn More About Today's Guest Linn Vizard Linn Vizard on LinkedIn @wittster on Twitter @servicedesignTO on Twitter Linn Vizard on Medium Linn Vizard on Adobe Blog In This Episode [01:18] — Linn talks about her journey as a design practitioner, and how she arrived where she is today. She also discusses how she has continued to develop and expand as a practitioner. [04:04] — What has it been like to bring together the service design community in Toronto? [05:22] — We hear about some of the common threads that Linn has seen in the Toronto service design community. [07:40] — What Linn has mentioned is one of the threads that flows into Dawan's work at a very practical level, he points out. [09:04] — Linn talks about how maps relate to the opportunities in the service design space. [12:39] — Does Linn have any other stories of when mapping has worked particularly well in her practice? [16:33] — We learn how Linn has helped people she's working with to make the best use of the artefacts. [21:37] — Linn talks about the question of how you're enabling and inviting people to contribute. She and Dawan then talk about double delivery. [24:21] — We hear about a huge challenge that the design practice is facing now, and the ways it's showing up. [27:40] — Linn discusses Paul Adams' talk “The End of Navel Gazing.” [29:13] — We hear more about taking measurement beyond the usual suspects as part of the role of a service designer. [34:43] — This conversation goes back to what it means to be a leader or facilitator of a design process, Linn points out. [38:25] — Dawan talks about the use of silence in workshops. [40:43] — We hear about the questions and terrain that Linn is playing with in her work when it comes to the topics of diversity, inclusion, and accessibility. [45:37] — Linn talks about going to a workshop run by Rebecca Benson, and she and Dawan talk about the daily decision about which piece of the learning mountain to attempt to climb. [46:40] — What are some resources or references that have been particularly meaningful or useful for Linn? [49:29] — Where can people learn more about Linn's work or connect with her and support what she's doing? Links and Resources yes@designthinking101.com (Dawan Stanford) Linn Vizard Linn Vizard on LinkedIn @wittster on Twitter @servicedesignTO on Twitter Linn Vizard on Medium Linn Vizard on Adobe Blog We Are Here: Designer as Mapmaker by Linnea Vizard in Touchpoint (Vol. 8 No. 3 — February 2017) Shifting Gears: Organisational Barriers to Integrated Service Design and UX by Linnea Vizard and Shannah Segal in Touchpoint (Vol. 6 No. 3 — December 2014) The Relationship Model Canvas: Designing Relationships With Intention by Elina Lawrie and Linnea Vizard in Touchpoint (Vol. 9 No. 1 — July 2017) ”There's a Map For That! The Designer's Cartography of Complexity” video presentation by Linn Vizard from the Service Experience Conference 2016 Visual Thinking and NeuroLeadership by Dave Gray “The End of Navel Gazing” talk by Paul Adams at UX London 2018 #a11yTOConf (accessibility conference in Toronto) On Women and “Good” Places to Work by Nora Jenkins Townson Rebecca Benson on Twitter Just Enough Research by Erika Hall Interviewing Users by Steve Portigal Rosenfeld Media books Service Design by Andy Polaine, Ben Reason, and Lavrans Løvlie The Service Experience Conference UX Week “How I Learned to Stop Worrying and Give Service Design Away” talk by Jamin Hegeman Service Design Paths
Today’s guest is the remarkable Linn Vizard, currently an independent service designer based in Toronto. Linn writes and speaks frequently on service design, and has taught on the topic around the world. In today’s conversation, we’ll talk about creating customer journey maps (and other maps), implementation challenges with service design, and accessibility in service design. Linn shares her journey today, including mentioning that she found herself more interested in people than things as she was studying design. When she started bringing together the service design community in Toronto, she encountered some confusion, and she’s enjoyed the process of illuminating the topic for people and creating connections with those interested in service design. Maps, Linn points out, have become a ubiquitous tool and have become a compelling entry point for people. They’re also a powerful tool for getting people excited, and to visually create a shared understanding of the space you’re working in and where the opportunities might be. Linn will also share some powerful words of wisdom about why you should go ahead and create a map as a tool to reveal what we don’t know. In our conversation, we’ll talk about diversity, inclusion, and accessibility in the realm of design. In Linn’s previous work in UX, more time and attention was paid to accessibility, she explains. This exposed her to ways of thinking about how people might be using assistive technology, for example, which has influenced her more recent work. As she transitioned into doing more service and customer experience work, Linn noticed that the conversation about accessibility was almost completely absent. Tune in to hear all about these topics, as well as the idea of double delivery, how designers can position themselves as part of a bigger team in delivering services, how to think about paying attention to soft metrics or less-tangible changes, what it means to be a leader or facilitator of a design process, which references and resources have particularly impacted Linn, and more! Learn More About Today’s Guest Linn Vizard Linn Vizard on LinkedIn @wittster on Twitter @servicedesignTO on Twitter Linn Vizard on Medium Linn Vizard on Adobe Blog In This Episode [01:18] — Linn talks about her journey as a design practitioner, and how she arrived where she is today. She also discusses how she has continued to develop and expand as a practitioner. [04:04] — What has it been like to bring together the service design community in Toronto? [05:22] — We hear about some of the common threads that Linn has seen in the Toronto service design community. [07:40] — What Linn has mentioned is one of the threads that flows into Dawan’s work at a very practical level, he points out. [09:04] — Linn talks about how maps relate to the opportunities in the service design space. [12:39] — Does Linn have any other stories of when mapping has worked particularly well in her practice? [16:33] — We learn how Linn has helped people she’s working with to make the best use of the artefacts. [21:37] — Linn talks about the question of how you’re enabling and inviting people to contribute. She and Dawan then talk about double delivery. [24:21] — We hear about a huge challenge that the design practice is facing now, and the ways it’s showing up. [27:40] — Linn discusses Paul Adams’ talk “The End of Navel Gazing.” [29:13] — We hear more about taking measurement beyond the usual suspects as part of the role of a service designer. [34:43] — This conversation goes back to what it means to be a leader or facilitator of a design process, Linn points out. [38:25] — Dawan talks about the use of silence in workshops. [40:43] — We hear about the questions and terrain that Linn is playing with in her work when it comes to the topics of diversity, inclusion, and accessibility. [45:37] — Linn talks about going to a workshop run by Rebecca Benson, and she and Dawan talk about the daily decision about which piece of the learning mountain to attempt to climb. [46:40] — What are some resources or references that have been particularly meaningful or useful for Linn? [49:29] — Where can people learn more about Linn’s work or connect with her and support what she’s doing? Links and Resources yes@designthinking101.com (Dawan Stanford) Linn Vizard Linn Vizard on LinkedIn @wittster on Twitter @servicedesignTO on Twitter Linn Vizard on Medium Linn Vizard on Adobe Blog We Are Here: Designer as Mapmaker by Linnea Vizard in Touchpoint (Vol. 8 No. 3 — February 2017) Shifting Gears: Organisational Barriers to Integrated Service Design and UX by Linnea Vizard and Shannah Segal in Touchpoint (Vol. 6 No. 3 — December 2014) The Relationship Model Canvas: Designing Relationships With Intention by Elina Lawrie and Linnea Vizard in Touchpoint (Vol. 9 No. 1 — July 2017) ”There’s a Map For That! The Designer’s Cartography of Complexity” video presentation by Linn Vizard from the Service Experience Conference 2016 Visual Thinking and NeuroLeadership by Dave Gray “The End of Navel Gazing” talk by Paul Adams at UX London 2018 #a11yTOConf (accessibility conference in Toronto) On Women and “Good” Places to Work by Nora Jenkins Townson Rebecca Benson on Twitter Just Enough Research by Erika Hall Interviewing Users by Steve Portigal Rosenfeld Media books Service Design by Andy Polaine, Ben Reason, and Lavrans Løvlie The Service Experience Conference UX Week “How I Learned to Stop Worrying and Give Service Design Away” talk by Jamin Hegeman Service Design Paths
Today I'm joined by the remarkable Doug Powell, a Distinguished Designer at IBM who directs the global tech company's program to scale design and design thinking. Doug is also an award-winning designer, a thought leader, and a lecturer and commentator on design issues. In our conversation today, Doug and I will cover some tactics and strategies for growing a design practice inside your organization, thoughts on how to measure the value of design thinking and communicate that value, and talk about building design thinking capacity in design thinking studios. When he joined IBM, Doug explains, the company's design aspect had dwindled from its heyday when it was led by Thomas J. Watson and Eliot Noyes. For a couple decades after this design heyday, design was de-emphasized in the company. In 2012-2013, the company reinvested in and recommitted to design thinking. In our conversation, you'll learn about some of the challenges that Doug faced during the process of reviving design thinking and creating a new class of workspaces where design could thrive. Doug points out that design thinking has a branding problem, since the word “design” can be confusing for people outside of the industry. People think of visual design, product design, fashion design, or interior design. He then defines design thinking as, “a way of solving complex problems in a collaborative, multidisciplinary way, with a focus on the user.” It's about collaboration and cross-disciplinary work, not making anything pretty. This, he explains, is how he would describe the value of design thinking to someone not familiar with the concept. In addition to all of this, Doug will talk about trying to help people get the essence of design thinking in an online learning environment when design usually relies on being so hands-on. He'll also dig into the value and impact of design thinking at IBM, including some of the less-obvious results. You'll hear about whether Doug's process is right for everyone, what a design studio is and why it's valuable, how his bootcamp is structured, and much more! Learn More About Today's Guest Doug Powell on LinkedIn @douglaspowell1 on Twitter IBM Design In This Episode [01:33] — We hear about Doug's design career, and how he arrived at the point where he is now. [08:00] — Doug talks about the state of design and design thinking at IBM when he arrived, and touches on the history of design thinking at the company. [10:31] — What were some of the initial challenges that Doug and his team faced at IBM? [15:08] — We learn more about the non-designer connection challenge that Doug mentioned a moment earlier. [19:33] — Doug shares some thoughts on how his strategies, and the ways that he has pursued them, have developed over time. [25:33] — What are the keys to making the online learning environment, content, and approach effective in Doug's program? [27:11] — We hear about Phase 4 of Doug's process, which they're just getting into now. He also talks about the interest being fueled by recent work around measuring the value and impact of design thinking at IBM. [32:09] — How does Doug talk to potential clients about whether they're ready to implement design thinking at their company in the way he's done it at IBM? [34:51] — Doug offers advice for how to answer the question of what design thinking is. [36:48] — What is a design studio? And how does Doug help people find their own magic people? [40:56] — We hear about how Doug sees the future, in terms of challenges on the horizon and how he might tackle them. [43:17] — Doug talks about where the designers at IBM came from, and the choice to invest in emerging designers. [46:30] — How is the boot camp experience that Doug has been describing structured? [49:51] — We hear Doug's thoughts on university learning experiences. [54:00] — Dawan shares one of the reasons that he was excited about doing work at Elon University. [55:55] — Where can listeners learn more about Doug's work and what's happening at IBM with design thinking? Links and Resources yes@designthinking101.com (Dawan Stanford) Doug Powell on LinkedIn @douglaspowell1 on Twitter IBM Design Thomas J. Watson Eliot Noyes Paul Rand Charles and Ray Eames Eero Saarinen Doreen Lorenzo Elon University
Today I’m joined by the remarkable Doug Powell, a Distinguished Designer at IBM who directs the global tech company’s program to scale design and design thinking. Doug is also an award-winning designer, a thought leader, and a lecturer and commentator on design issues. In our conversation today, Doug and I will cover some tactics and strategies for growing a design practice inside your organization, thoughts on how to measure the value of design thinking and communicate that value, and talk about building design thinking capacity in design thinking studios. When he joined IBM, Doug explains, the company’s design aspect had dwindled from its heyday when it was led by Thomas J. Watson and Eliot Noyes. For a couple decades after this design heyday, design was de-emphasized in the company. In 2012-2013, the company reinvested in and recommitted to design thinking. In our conversation, you’ll learn about some of the challenges that Doug faced during the process of reviving design thinking and creating a new class of workspaces where design could thrive. Doug points out that design thinking has a branding problem, since the word “design” can be confusing for people outside of the industry. People think of visual design, product design, fashion design, or interior design. He then defines design thinking as, “a way of solving complex problems in a collaborative, multidisciplinary way, with a focus on the user.” It’s about collaboration and cross-disciplinary work, not making anything pretty. This, he explains, is how he would describe the value of design thinking to someone not familiar with the concept. In addition to all of this, Doug will talk about trying to help people get the essence of design thinking in an online learning environment when design usually relies on being so hands-on. He’ll also dig into the value and impact of design thinking at IBM, including some of the less-obvious results. You’ll hear about whether Doug’s process is right for everyone, what a design studio is and why it’s valuable, how his bootcamp is structured, and much more! Learn More About Today’s Guest Doug Powell on LinkedIn @douglaspowell1 on Twitter IBM Design In This Episode [01:33] — We hear about Doug’s design career, and how he arrived at the point where he is now. [08:00] — Doug talks about the state of design and design thinking at IBM when he arrived, and touches on the history of design thinking at the company. [10:31] — What were some of the initial challenges that Doug and his team faced at IBM? [15:08] — We learn more about the non-designer connection challenge that Doug mentioned a moment earlier. [19:33] — Doug shares some thoughts on how his strategies, and the ways that he has pursued them, have developed over time. [25:33] — What are the keys to making the online learning environment, content, and approach effective in Doug’s program? [27:11] — We hear about Phase 4 of Doug’s process, which they’re just getting into now. He also talks about the interest being fueled by recent work around measuring the value and impact of design thinking at IBM. [32:09] — How does Doug talk to potential clients about whether they’re ready to implement design thinking at their company in the way he’s done it at IBM? [34:51] — Doug offers advice for how to answer the question of what design thinking is. [36:48] — What is a design studio? And how does Doug help people find their own magic people? [40:56] — We hear about how Doug sees the future, in terms of challenges on the horizon and how he might tackle them. [43:17] — Doug talks about where the designers at IBM came from, and the choice to invest in emerging designers. [46:30] — How is the boot camp experience that Doug has been describing structured? [49:51] — We hear Doug’s thoughts on university learning experiences. [54:00] — Dawan shares one of the reasons that he was excited about doing work at Elon University. [55:55] — Where can listeners learn more about Doug’s work and what’s happening at IBM with design thinking? Links and Resources yes@designthinking101.com (Dawan Stanford) Doug Powell on LinkedIn @douglaspowell1 on Twitter IBM Design Thomas J. Watson Eliot Noyes Paul Rand Charles and Ray Eames Eero Saarinen Doreen Lorenzo Elon University
Julie Schell is the Executive Director of Learning Design, Effectiveness and Innovation at the University of Texas at Austin, and an Assistant Professor of Practice in the Department of Design and the College of Education at UT Austin. Julie and I met a while back, and we did some work together at a fantastic convening at the University of Texas at Austin. I'm thrilled to have her on the show, especially given her focus on teaching and learning design thinking and human-centered design. Design thinking has hit a peak this year based on Google searches, Julie explains, which demonstrates that there's a lot of interest in the field. Most of the people who are making these searches are unlikely to be formally trained designers, but instead are probably individuals outside the field who are looking for opportunities to innovate. Julie is enthusiastic about these people being able to learn design thinking, and digs into how to go about that in the right way. For example, she points out that when you're working with someone who doesn't have a prior knowledge basis for what they're trying to learn, you can't expect long-term, sustained, deep learning to occur after learning in an accelerated model. She also emphasizes the importance of humans (and human contact) in learning human-based design. Julie also believes that we have a responsibility to democratize education and strip the elitism from design, and sees part of her role at UT Austin as being exactly that. She talks in our conversation about how she does this and her practice with self-regulated learners who don't have the privilege of enrolling in graduate programs at the university. Tune in to learn more about all of these topics, as well as what a self-regulated learner is (and why that matters), some ways to facilitate self-regulated design thinking, the importance and four key sources of self-efficacy, and some great resources related to all of these ideas. Learn More About Today's Guest Julie Schell Julie Schell at the School of Design and Creative Technologies at the University of Texas at Austin Julie Schell on LinkedIn @julieschell on Twitter In This Episode [02:09] — What's happening in Julie's world in terms of teaching design to non-designers and human-centered design pedagogy? [04:00] — Julie addresses some of the responses she's seen and how they're working (or falling short), as well as some ways that non-designers can learn about design thinking. [10:36] — We hear about Julie's thoughts on the forms that deceleration can take in learning design thinking and human-centered design. [16:25] — What are some things we can do to satisfy the demand for a boot-camp experience but help with the problem of experiences that set people up to implement poorly? [21:22] — Julie shares her thoughts on how we can set people up to have a deeper learning pathway and talks about self-efficacy, including its four sources. [30:42] — What would Julie's advice be for a faculty colleague who will be teaching in this space for the first time? [32:35] — Dawan talks about one of the things that he stresses with new learners: the emotional moments that he's seen, and the normalcy of those feelings. [36:59] — Julie points out how making the struggle visible can be refreshing for students. [37:38] — Julie shares her recommendations for someone looking to make a career shit and build skills in this area. [40:26] — We hear about the importance of finding what the self-interested and self-transcendent purposes for learning are. [43:53] — What are some books, links, or references that Julie recommends to learn more about design thinking pedagogy or self-regulated learning?[46:45] — Where can people go to find out more about Julie and her work? [47:36] — In closing, Julie points out that all design has an element of learning to it. Links and Resources yes@designthinking101.com (Dawan Stanford) Julie Schell Julie Schell at the School of Design and Creative Technologies at the University of Texas at Austin Self-efficacy Albert Bandura David Yeager Lynda Design Thinking Has a Pedagogy Problem at SXSW EDU Design Thinking Has a Pedagogy Problem… And a Way Forward by Julie Schell, EdD Julie's Design Thinking Pedagogy Reading List Mindset by Carol Dweck Why Don't Students Like School? by Daniel T. Willingham Make It Stick by Peter C. Brown and Henry L. Roediger III Desirable Difficulties to Create Learning by Veronica Yan Creative Confidence by Tom Kelley and David Kelley The Design of Everyday Things by Don Norman Hidden in Plain Sight by Jan Chipchase Change by Design by Tim Brown Prompt by Tamie Glass The School of Design and Creative Technologies at the University of Texas at Austin Extended Education at the School of Design and Creative Technologies at the University of Texas at Austin
Julie Schell is the Executive Director of Learning Design, Effectiveness and Innovation at the University of Texas at Austin, and an Assistant Professor of Practice in the Department of Design and the College of Education at UT Austin. Julie and I met a while back, and we did some work together at a fantastic convening at the University of Texas at Austin. I’m thrilled to have her on the show, especially given her focus on teaching and learning design thinking and human-centered design. Design thinking has hit a peak this year based on Google searches, Julie explains, which demonstrates that there’s a lot of interest in the field. Most of the people who are making these searches are unlikely to be formally trained designers, but instead are probably individuals outside the field who are looking for opportunities to innovate. Julie is enthusiastic about these people being able to learn design thinking, and digs into how to go about that in the right way. For example, she points out that when you’re working with someone who doesn’t have a prior knowledge basis for what they’re trying to learn, you can’t expect long-term, sustained, deep learning to occur after learning in an accelerated model. She also emphasizes the importance of humans (and human contact) in learning human-based design. Julie also believes that we have a responsibility to democratize education and strip the elitism from design, and sees part of her role at UT Austin as being exactly that. She talks in our conversation about how she does this and her practice with self-regulated learners who don’t have the privilege of enrolling in graduate programs at the university. Tune in to learn more about all of these topics, as well as what a self-regulated learner is (and why that matters), some ways to facilitate self-regulated design thinking, the importance and four key sources of self-efficacy, and some great resources related to all of these ideas. Learn More About Today’s Guest Julie Schell Julie Schell at the School of Design and Creative Technologies at the University of Texas at Austin Julie Schell on LinkedIn @julieschell on Twitter In This Episode [02:09] — What’s happening in Julie’s world in terms of teaching design to non-designers and human-centered design pedagogy? [04:00] — Julie addresses some of the responses she’s seen and how they’re working (or falling short), as well as some ways that non-designers can learn about design thinking. [10:36] — We hear about Julie’s thoughts on the forms that deceleration can take in learning design thinking and human-centered design. [16:25] — What are some things we can do to satisfy the demand for a boot-camp experience but help with the problem of experiences that set people up to implement poorly? [21:22] — Julie shares her thoughts on how we can set people up to have a deeper learning pathway and talks about self-efficacy, including its four sources. [30:42] — What would Julie’s advice be for a faculty colleague who will be teaching in this space for the first time? [32:35] — Dawan talks about one of the things that he stresses with new learners: the emotional moments that he’s seen, and the normalcy of those feelings. [36:59] — Julie points out how making the struggle visible can be refreshing for students. [37:38] — Julie shares her recommendations for someone looking to make a career shit and build skills in this area. [40:26] — We hear about the importance of finding what the self-interested and self-transcendent purposes for learning are. [43:53] — What are some books, links, or references that Julie recommends to learn more about design thinking pedagogy or self-regulated learning?[46:45] — Where can people go to find out more about Julie and her work? [47:36] — In closing, Julie points out that all design has an element of learning to it. Links and Resources yes@designthinking101.com (Dawan Stanford) Julie Schell Julie Schell at the School of Design and Creative Technologies at the University of Texas at Austin Self-efficacy Albert Bandura David Yeager Lynda Design Thinking Has a Pedagogy Problem at SXSW EDU Design Thinking Has a Pedagogy Problem… And a Way Forward by Julie Schell, EdD Julie’s Design Thinking Pedagogy Reading List Mindset by Carol Dweck Why Don’t Students Like School? by Daniel T. Willingham Make It Stick by Peter C. Brown and Henry L. Roediger III Desirable Difficulties to Create Learning by Veronica Yan Creative Confidence by Tom Kelley and David Kelley The Design of Everyday Things by Don Norman Hidden in Plain Sight by Jan Chipchase Change by Design by Tim Brown Prompt by Tamie Glass The School of Design and Creative Technologies at the University of Texas at Austin Extended Education at the School of Design and Creative Technologies at the University of Texas at Austin
Stephanie Wade, my guest today, leads the Innovation Teams program at Bloomberg Philanthropies. She helps cities around the world develop and implement innovative approaches by using design, data analytics, and behavioral economics to deeply understand complex problems. She has applied design thinking at the federal, state, and local levels. Stephanie is an artist in multiple mediums. She got to where she is as many designers do: via a meandering and non-traditional path. Now, she's at a point where she sees a clear thread running through all the work that she's done to lead her to exactly where she is now. She believes that strong designers put their whole selves into their work, and that's what makes them good in so many ways As a “design activist,” Stephanie believes in the power of design to be transformative. As a result, she explains, she's also protective of design, thanks to having seen the pitfalls and consequences of doing design wrong. If you screw up design at an organization, the people there who aren't interested in change will look for ways to fault this new thing, meaning you don't have a lot of leeway to keep trying if you don't do well from the beginning. As a first step toward succeeding rather than messing up, it's important to have a strong team. Stephanie believes that a good team should have diverse people from different backgrounds, even beyond design. At least one of the people on the ideal team should come from inside of the organization in question. In our conversation, Stephanie will also dig into what she sees as the traits of an effective team leader in the field. Other topics we focus on in today's episode include training design teams for projects, building design thinking capacity inside organizations, and some of the unique leadership challenges that both of these activities present. Stephanie will also talk about where she sees her work heading in the future, lessons and insights that she's learned during her time in design, and much more. Learn More About Today's Guest Stephanie Wade on LinkedIn Stephanie Wade on Twitter In This Episode [02:03] — Stephanie starts things off by talking about her trajectory, how she got started and learned, and what's been fueling her passion. [12:46] — What are some of the lessons that Stephanie has picked up along the way as she has worked in capacity-building? [15:32] — We hear about some of the characteristics of what it looks like when capacity-building and design is done well. [18:22] — Stephanie talks more about the kind of team she would like to see to really make things work. [21:21] — What are some of the characteristics of a more mature successful team? [23:43] — Stephanie talks about some of the challenges that she has faced in leading design teams in various contexts. [27:45] — We hear more about the work that Stephanie is doing now, and how the various teams at Innovation Teams come together. [33:32] — What are some of the things that are consistent across the different teams that Stephanie directs? [36:32] — Stephanie talks about how she's helping people get their heads around combining design thinking and system-level thinking. [38:33] — Where does Stephanie see the work that she's doing now heading in the future? [43:48] — We hear about whether there are areas in which Stephanie would welcome ideas or support. [45:31] — Are there any other resources that Stephanie has found particularly useful? [47:38] — Is there anything else that Stephanie has on her mind or wants to talk about? Links and Resources yes@designthinking101.com (Dawan Stanford) Stephanie Wade on LinkedIn Stephanie Wade on Twitter Innovation Teams Bloomberg Philanthropies Michael Bloomberg La 27e Région (LINK NOT WORKING) Exposing the Magic of Design by Jon Kolko Jeanne Liedtka's books Observatory of Public Sector Innovation Nesta
Stephanie Wade, my guest today, leads the Innovation Teams program at Bloomberg Philanthropies. She helps cities around the world develop and implement innovative approaches by using design, data analytics, and behavioral economics to deeply understand complex problems. She has applied design thinking at the federal, state, and local levels. Stephanie is an artist in multiple mediums. She got to where she is as many designers do: via a meandering and non-traditional path. Now, she’s at a point where she sees a clear thread running through all the work that she’s done to lead her to exactly where she is now. She believes that strong designers put their whole selves into their work, and that’s what makes them good in so many ways As a “design activist,” Stephanie believes in the power of design to be transformative. As a result, she explains, she’s also protective of design, thanks to having seen the pitfalls and consequences of doing design wrong. If you screw up design at an organization, the people there who aren’t interested in change will look for ways to fault this new thing, meaning you don’t have a lot of leeway to keep trying if you don’t do well from the beginning. As a first step toward succeeding rather than messing up, it’s important to have a strong team. Stephanie believes that a good team should have diverse people from different backgrounds, even beyond design. At least one of the people on the ideal team should come from inside of the organization in question. In our conversation, Stephanie will also dig into what she sees as the traits of an effective team leader in the field. Other topics we focus on in today’s episode include training design teams for projects, building design thinking capacity inside organizations, and some of the unique leadership challenges that both of these activities present. Stephanie will also talk about where she sees her work heading in the future, lessons and insights that she’s learned during her time in design, and much more. Learn More About Today’s Guest Stephanie Wade on LinkedIn Stephanie Wade on Twitter In This Episode [02:03] — Stephanie starts things off by talking about her trajectory, how she got started and learned, and what’s been fueling her passion. [12:46] — What are some of the lessons that Stephanie has picked up along the way as she has worked in capacity-building? [15:32] — We hear about some of the characteristics of what it looks like when capacity-building and design is done well. [18:22] — Stephanie talks more about the kind of team she would like to see to really make things work. [21:21] — What are some of the characteristics of a more mature successful team? [23:43] — Stephanie talks about some of the challenges that she has faced in leading design teams in various contexts. [27:45] — We hear more about the work that Stephanie is doing now, and how the various teams at Innovation Teams come together. [33:32] — What are some of the things that are consistent across the different teams that Stephanie directs? [36:32] — Stephanie talks about how she’s helping people get their heads around combining design thinking and system-level thinking. [38:33] — Where does Stephanie see the work that she’s doing now heading in the future? [43:48] — We hear about whether there are areas in which Stephanie would welcome ideas or support. [45:31] — Are there any other resources that Stephanie has found particularly useful? [47:38] — Is there anything else that Stephanie has on her mind or wants to talk about? Links and Resources yes@designthinking101.com (Dawan Stanford) Stephanie Wade on LinkedIn Stephanie Wade on Twitter Innovation Teams Bloomberg Philanthropies Michael Bloomberg La 27e Région (LINK NOT WORKING) Exposing the Magic of Design by Jon Kolko Jeanne Liedtka’s books Observatory of Public Sector Innovation Nesta
Tune into today’s episode to hear my conversation with my friend and colleague Karen Hold, an innovation strategist who helps individuals and organizations build cultures of creativity and collaboration using the language of design thinking. Our conversation today will cover her path from brand management at Procter & Gamble into design thinking, her leadership at Summer of Design and Design Thinking DC, how she works with individuals and teams as they learn and practice design thinking, and much more. Karen is the daughter of a lawyer, and points out that she grew up in a home that used auditory language to communicate. She married into a family of visual communicators, and discovered that she’s more of a visual communicator than an auditory communicator. This opened up a learning journey for her about how people communicate, and how some learners can be lost in conversations because they don’t communicate in the language that is being used. Design thinking gave Karen a framework to find an intersection where various learning styles can be optimized. She became a voracious reader on the subject, digging into books such as Designing for Growth and The Experience Economy. She has since focused her career on equipping others with the tools to do this kind of work using alternate communication styles. In our conversation, Karen digs into the process of leading people through their first encounters with design thinking. She points out that communication and helping people to organize their thoughts clearly is a big part of the process, and explores the importance of collaboration and the role of a leader in helping to develop it. Tune in to hear more about all of these topics, as well as the warning signs of a struggling team (and some strategies for getting them back on track), the trend toward virtual collaboration with teams, the relationship between community partners and the design teams at Design Thinking DC, the role of peer coaches, and other fascinating and valuable topics. Learn More About Today’s Guest Karen Hold at the Design GymKaren Hold on LinkedIn @KarenHold on Twitter dckarenhold@gmail.com In This Episode [01:42] — We hear about Karen’s learning journey, and how design thinking has been involved in her career. [07:31] — What were some of Karen’s aha moments in the early reading and learning that she did? [09:27] — Karen talks about what Design Thinking DC is, and what she’s doing there. [12:42] — Dawan takes a moment to unpack some of what Karen has been saying about design leadership. Karen then talks more about leading people and teams through their first encounter with design thinking. [16:36] — We hear about warning signs for team dysfunctions, and ways that Karen has helped teams to get back on track. [20:39] — Karen talks about virtual collaboration, and what you lose when you sacrifice the face-to-face experience. [23:37] — We hear about how Karen has evolved her practice of aligning people’s expectations with what’s possible in Summer of Design. [26:26] — What are some of the things that Karen has done to keep the relationship with community partners healthy? [31:34] — Karen goes into more depth about what’s attractive about Summer of Design to sponsors and partners. [34:56] — We learn more about Karen’s work for her own clients, which she explains is the same as what she offers through DT:DC. [38:04] — What are some simplifications that Karen has done to ease the introduction to design thinking? [41:21] — Karen talks about her workarounds when she encounters resistance with students or clients. [45:20] — How can peers become peer coaches? [46:29] — We hear about patterns that Karen has seen across her work that give insights into where design thinking is headed. [50:36] — Are there any big questions that Karen is wrestling with, or challenges or ideas she wants to share with the community of listeners? [53:18] — Karen recommends that people follow her on Twitter, or email her at dckarenhold@gmail.com. Links and Resources yes@designthinking101.com (Dawan Stanford) Karen Hold at the Design GymKaren Hold on LinkedIn @KarenHold on Twitter dckarenhold@gmail.com Summer of Design Design Thinking DC Designing for Growth by Jeanne Liedtka The Experience Economy by B. Joseph Pine and James H. Gilmore The Academy for Innovation and Entrepreneurship at the University of Maryland
Tune into today's episode to hear my conversation with my friend and colleague Karen Hold, an innovation strategist who helps individuals and organizations build cultures of creativity and collaboration using the language of design thinking. Our conversation today will cover her path from brand management at Procter & Gamble into design thinking, her leadership at Summer of Design and Design Thinking DC, how she works with individuals and teams as they learn and practice design thinking, and much more. Karen is the daughter of a lawyer, and points out that she grew up in a home that used auditory language to communicate. She married into a family of visual communicators, and discovered that she's more of a visual communicator than an auditory communicator. This opened up a learning journey for her about how people communicate, and how some learners can be lost in conversations because they don't communicate in the language that is being used. Design thinking gave Karen a framework to find an intersection where various learning styles can be optimized. She became a voracious reader on the subject, digging into books such as Designing for Growth and The Experience Economy. She has since focused her career on equipping others with the tools to do this kind of work using alternate communication styles. In our conversation, Karen digs into the process of leading people through their first encounters with design thinking. She points out that communication and helping people to organize their thoughts clearly is a big part of the process, and explores the importance of collaboration and the role of a leader in helping to develop it. Tune in to hear more about all of these topics, as well as the warning signs of a struggling team (and some strategies for getting them back on track), the trend toward virtual collaboration with teams, the relationship between community partners and the design teams at Design Thinking DC, the role of peer coaches, and other fascinating and valuable topics. Learn More About Today's Guest Karen Hold at the Design GymKaren Hold on LinkedIn @KarenHold on Twitter dckarenhold@gmail.com In This Episode [01:42] — We hear about Karen's learning journey, and how design thinking has been involved in her career. [07:31] — What were some of Karen's aha moments in the early reading and learning that she did? [09:27] — Karen talks about what Design Thinking DC is, and what she's doing there. [12:42] — Dawan takes a moment to unpack some of what Karen has been saying about design leadership. Karen then talks more about leading people and teams through their first encounter with design thinking. [16:36] — We hear about warning signs for team dysfunctions, and ways that Karen has helped teams to get back on track. [20:39] — Karen talks about virtual collaboration, and what you lose when you sacrifice the face-to-face experience. [23:37] — We hear about how Karen has evolved her practice of aligning people's expectations with what's possible in Summer of Design. [26:26] — What are some of the things that Karen has done to keep the relationship with community partners healthy? [31:34] — Karen goes into more depth about what's attractive about Summer of Design to sponsors and partners. [34:56] — We learn more about Karen's work for her own clients, which she explains is the same as what she offers through DT:DC. [38:04] — What are some simplifications that Karen has done to ease the introduction to design thinking? [41:21] — Karen talks about her workarounds when she encounters resistance with students or clients. [45:20] — How can peers become peer coaches? [46:29] — We hear about patterns that Karen has seen across her work that give insights into where design thinking is headed. [50:36] — Are there any big questions that Karen is wrestling with, or challenges or ideas she wants to share with the community of listeners? [53:18] — Karen recommends that people follow her on Twitter, or email her at dckarenhold@gmail.com. Links and Resources yes@designthinking101.com (Dawan Stanford) Karen Hold at the Design GymKaren Hold on LinkedIn @KarenHold on Twitter dckarenhold@gmail.com Summer of Design Design Thinking DC Designing for Growth by Jeanne Liedtka The Experience Economy by B. Joseph Pine and James H. Gilmore The Academy for Innovation and Entrepreneurship at the University of Maryland
I’m joined by Martin Dominguez Ball, a graphic designer who teaches design thinking at Fordham University. He’s also the cofounder at WOMB Service Design Lab. We’ll talk about what works for students in the design thinking classroom, how Martin has helped people wrestle through working visually, and the connections between design thinking, art, and making, as a teacher and practitioner. Martin, who hails from Uruguay, had a long path into design thinking. As an entrepreneur, he owned a business for over a decade, and mentions that he applied design thinking to this business without really knowing what it was. His passion, though, was being an artist. He eventually decided to close the company and pursue the things important to him: education and art. Tune in to the episode to learn how this process evolved into him teaching his design thinking course. In the process of getting his degrees, Martin developed a love for academia. Design thinking gave a framework to what he had been doing intuitively, and he fell in love with the methodology and method. You’ll hear him explain how this methodology gave him a different perspective on business and allowed him to get ahead of the curve by listening to what people were saying. Martin explains that he has observed that people often have strong assumptions of what the problem is, and getting rid of those assumptions can be a challenge and a point of frustration. He finds that teaching design thinking involves guiding students to think beyond the first or fastest idea or solution, and bringing them back to the drawing board over and over. Tune in to hear more about all these topics, as well as the excitement of seeing students understand the reason for certain methodologies, why design thinking isn’t the ideal answer for every problem that comes up, the value in prototyping (even if students are skeptical at the beginning), and the powerful effect that Martin’s eclectic background has on his approach to teaching design thinking. Learn More About Today’s Guest Martin Dominguez Ball Martin Dominguez Ball on LinkedIn Martin Dominguez Ball on Facebook Martin Dominguez on Behance In This Episode [01:17] — Martin introduces himself, and talks about his background and pathway to where he is now in design. [03:58] — We hear more about Martin’s experience of falling in love with design thinking. [07:15] — How has Martin’s approach and understanding evolved since the first moment of connection with design thinking? Martin answers, and talks about where people struggle with problem-finding. [11:14] — Martin talks about how people react to coming back to the original or needing to reassess their original assumptions. [14:24] — We hear about students’ “ah-hah” moments that Martin has seen, and feedback that students have given on how the class has changed things for them. [17:16] — How did Martin’s design thinking course come about? He answers, then elaborates on his “where does it fit?” question. [20:10] — Martin talks about whether the conflict between service-dominant logic and goods-dominant logic is involved in the conflict that he has just described. [23:23] — We hear about some things that have helped Martin to teach and lead people through a design process, and how the rest of the faculty has reacted to his course. [25:22] — Martin provides more information about the design lab that he and his wife run. [28:15] — What would Martin’s advice be to an entrepreneur who is interested in developing a new service or improving an existing service? [30:11] — We hear about where Martin sees design thinking going in the next few years. [33:38] — Dawan shares some of his own thoughts about explaining how design thinking works as a way of moving from problem-situation to solution-situation. [36:42] — Martin talks about the value of prototyping. [39:13] — We hear more about how Martin helps people work more visually and see the value in doing so. [43:37] — What are Martin’s thoughts on how his mix of influences affects the way he approaches design thinking?[46:54] — Martin shares some resources that he has found particularly useful. [49:04] — Martin points out that he is constantly learning from his students, and relates this to his experience teaching guitar. [51:39] — Where can people learn more about Martin, his work, and his practice? Links and Resources yes@designthinking101.com (Dawan Stanford) Martin Dominguez Ball Martin Dominguez Ball on LinkedIn Martin Dominguez Ball on Facebook Martin Dominguez on Behance Service Design Network Touchpoint Service Design in the Business Curriculum: Dispatches From the Field by Joan Ball, PhD and Martin Dominguez (Touchpoint article) IDEO.org IBM Design Thinking Field Guide
I'm joined by Martin Dominguez Ball, a graphic designer who teaches design thinking at Fordham University. He's also the cofounder at WOMB Service Design Lab. We'll talk about what works for students in the design thinking classroom, how Martin has helped people wrestle through working visually, and the connections between design thinking, art, and making, as a teacher and practitioner. Martin, who hails from Uruguay, had a long path into design thinking. As an entrepreneur, he owned a business for over a decade, and mentions that he applied design thinking to this business without really knowing what it was. His passion, though, was being an artist. He eventually decided to close the company and pursue the things important to him: education and art. Tune in to the episode to learn how this process evolved into him teaching his design thinking course. In the process of getting his degrees, Martin developed a love for academia. Design thinking gave a framework to what he had been doing intuitively, and he fell in love with the methodology and method. You'll hear him explain how this methodology gave him a different perspective on business and allowed him to get ahead of the curve by listening to what people were saying. Martin explains that he has observed that people often have strong assumptions of what the problem is, and getting rid of those assumptions can be a challenge and a point of frustration. He finds that teaching design thinking involves guiding students to think beyond the first or fastest idea or solution, and bringing them back to the drawing board over and over. Tune in to hear more about all these topics, as well as the excitement of seeing students understand the reason for certain methodologies, why design thinking isn't the ideal answer for every problem that comes up, the value in prototyping (even if students are skeptical at the beginning), and the powerful effect that Martin's eclectic background has on his approach to teaching design thinking. Learn More About Today's Guest Martin Dominguez Ball Martin Dominguez Ball on LinkedIn Martin Dominguez Ball on Facebook Martin Dominguez on Behance In This Episode [01:17] — Martin introduces himself, and talks about his background and pathway to where he is now in design. [03:58] — We hear more about Martin's experience of falling in love with design thinking. [07:15] — How has Martin's approach and understanding evolved since the first moment of connection with design thinking? Martin answers, and talks about where people struggle with problem-finding. [11:14] — Martin talks about how people react to coming back to the original or needing to reassess their original assumptions. [14:24] — We hear about students' “ah-hah” moments that Martin has seen, and feedback that students have given on how the class has changed things for them. [17:16] — How did Martin's design thinking course come about? He answers, then elaborates on his “where does it fit?” question. [20:10] — Martin talks about whether the conflict between service-dominant logic and goods-dominant logic is involved in the conflict that he has just described. [23:23] — We hear about some things that have helped Martin to teach and lead people through a design process, and how the rest of the faculty has reacted to his course. [25:22] — Martin provides more information about the design lab that he and his wife run. [28:15] — What would Martin's advice be to an entrepreneur who is interested in developing a new service or improving an existing service? [30:11] — We hear about where Martin sees design thinking going in the next few years. [33:38] — Dawan shares some of his own thoughts about explaining how design thinking works as a way of moving from problem-situation to solution-situation. [36:42] — Martin talks about the value of prototyping. [39:13] — We hear more about how Martin helps people work more visually and see the value in doing so. [43:37] — What are Martin's thoughts on how his mix of influences affects the way he approaches design thinking?[46:54] — Martin shares some resources that he has found particularly useful. [49:04] — Martin points out that he is constantly learning from his students, and relates this to his experience teaching guitar. [51:39] — Where can people learn more about Martin, his work, and his practice? Links and Resources yes@designthinking101.com (Dawan Stanford) Martin Dominguez Ball Martin Dominguez Ball on LinkedIn Martin Dominguez Ball on Facebook Martin Dominguez on Behance Service Design Network Touchpoint Service Design in the Business Curriculum: Dispatches From the Field by Joan Ball, PhD and Martin Dominguez (Touchpoint article) IDEO.org IBM Design Thinking Field Guide
Before we dive into today’s episode, I’d like to give a big shout-out to my podcast sponsor: LeadSimple! This fantastic sales CRM will help you track everything, measure and improve your sales results, and respond instantly to leads. We’ve been using it for a couple years, and I highly recommend it. Be sure to use the referral code STEVE when you sign up at this link to get 10% off! Salvatore Friscia is a social media expert and a property management company owner in San Diego. I’ve been really impressed with what he’s been doing on social media, including his new Property Management Social Media Bootcamp. Since he’s in the industry too, he really understands exactly how social media can work best for property managers. A few years ago, Salvatore realized that if he wanted to dominate the industry instead of compete in it, he needed to do something different from what everyone else was doing. So, while everyone else was going to property management conferences, he focused on social media. This led to success not only locally, but in the national market. At this point, you may be wondering whether social media is the right path for you, or if you even need to work on it at all. If you want to stay relevant, Salvatore advises, you inevitably need to incorporate social media marketing into your business. As you dive in, avoid the two big mistakes that Salvatore sees: not getting started, or handing over the social media marketing to a third-party company. Salvatore suggests that you get leads, extend your reach, and build your business and your brand. While these are topics that he covers in depth in his aforementioned bootcamp, he’ll also cover them in this episode and offer some valuable foundational insights that you can build on. Tune in to learn about these points, as well as what you should do if your content isn’t resonating with your audience, what social media marketing has in common with dating and marriage, and much more! Learn More About Today’s Guest: Salvatore Friscia on Facebook Salvatore Friscia on LinkedIn Tenant Finder on Facebook San Diego Premier Property Management on Facebook Property Management Social Media Bootcamp In This Episode: [02:24] - Salvatore gives some insight into his unusual background that combines property management and social media. [04:31] - Why should people, specifically property managers, care about social media? [07:25] - Salvatore talks about the importance of online reviews, and how trustworthy people find them (even compared to personal recommendations). [10:53] - Salvatore digs into some of what he addresses in the Property Management Social Media Bootcamp [16:25] - What could people start doing today? What content should you put out, and how should you tell your story? [19:21] - Salvatore talks about the 10X Growth Conference and Grant Cardone, then gives his thoughts on whether you can hand over the social media reins to one of your team members. [25:02] - What’s firing Salvatore up in terms of social media right now? [28:15] - Salvatore offers advice on how to increase your audience, and talks about what he does when his content isn’t resonating with his audience. [30:47] - Steve responds to what Salvatore has been saying and shares a piece of advice of his own. Salvatore then compares the process to dating. [33:35] - What are a few things that someone can start doing if they aren’t yet doing much social media marketing at all? [35:16] - We learn more about what Property Management Social Media Bootcamp and what’s included in the course. Links and Resources: Sign Up for LeadSimple (don’t forget to use referral code STEVE) Apply for The List Mastermind Salvatore Friscia on Facebook Salvatore Friscia on LinkedIn Tenant Finder on Facebook San Diego Premier Property Management on Facebook Property Management Social Media Bootcamp NARPM PM Grow Summit Grant Cardone 10X Growth Conference
Tune into this episode for a fascinating conversation with Aaron Faucher, a product designer focused on design ethics and augmented reality. You’ll hear about lessons from his path into design for augmented reality and virtual reality with clients such as High Fidelity, Alpha Computing, and Designation Labs. We’ll also dig into how being a Master’s student at the Human-Computer Interaction Institute at Carnegie Mellon University builds on that experience, and where he sees his design practice going as he explores the intersection of UX design and emerging technologies. As Aaron shares, he’s early in his design career, and has been working professionally in the field for a bit over two years. His first exposure to design thinking was when he was an undergrad, when his focus was on social impact. He became obsessed with the question of where the logical end point of emerging technologies is, and started looking at technology as a social issue. Since then, Aaron has been trying to situate himself in the design world around augmented reality. At one point, Aaron learned about the concept of affordance, and the idea that we live in a state of action-potential in a digital world. This felt groundbreaking to him and helped him to rationalize the hyper-connected state that many people feel themselves in. He also explores the power of getting outside of the box of his own ideas. Aaron moved to the San Francisco Bay Area in August 2016 to try to find a job there, since that’s where a lot of AR and VR developments are happening. He worked on hustling and networking there, and describes the experience as a “trial by fire” that put him in his place as a designer. The process led to a couple of freelance opportunities. One thing led to another, and he has been able to work on some VR creation tools. Tune in to learn more about all these topics, as well as where Aaron sees his design career going in the future, questions that he wrestles with, the advice he would give to an undergraduate who is interested in his field, what resources he recommends to people who want to learn more, and much more! Learn More About Today’s Guest Aaron Faucher Aaron Faucher on Medium aaron.faucher@gmail.com Aaron Faucher on LinkedIn In This Episode [02:01] — We hear a bit about Aaron’s background and what brought him to where he is now. [05:16] — When Aaron made a connection between his design thinking experience and UI/UX, what in particular helped him recognize the connection? [06:39] — Aaron talks about how he has built the skills and connections to make the leap into his design career. [08:52] — Was there a moment or experience when Aaron’s thinking about design changed? [11:12] — We learn more about Aaron’s road into designing for AR and VR. [15:10] — Aaron talks about some opportunities and projects that came from his networking in the San Francisco Bay Area. [17:03] — What are some of the challenges and workarounds that Aaron faced in the projects he has been talking about? [20:14] — We hear more about Aaron’s thoughts on healthy versus unhealthy interactions. [23:43] — Where does Aaron think that things will go from here for him as a designer? What are some of the questions he’s wrestling with on his design journey? [27:03] — Aaron shares the recommendations he would give to an undergraduate who wants to enter into design in the AR/VR space. [29:59] — Are there any online references or books that have been exceptionally helpful in Aaron’s journey so far? Links and Resources yes@designthinking101.com (Dawan Stanford) Aaron Faucher Aaron Faucher on Medium aaron.faucher@gmail.com Aaron Faucher on LinkedIn Human-Computer Interaction Institute at Carnegie Mellon University HYPER-REALITY on Vimeo Unity Tutorials Kadenze Calm Technology by Amber Case Modern Medicine by Jonathan Harris
Tune into this episode for a fascinating conversation with Aaron Faucher, a product designer focused on design ethics and augmented reality. You'll hear about lessons from his path into design for augmented reality and virtual reality with clients such as High Fidelity, Alpha Computing, and Designation Labs. We'll also dig into how being a Master's student at the Human-Computer Interaction Institute at Carnegie Mellon University builds on that experience, and where he sees his design practice going as he explores the intersection of UX design and emerging technologies. As Aaron shares, he's early in his design career, and has been working professionally in the field for a bit over two years. His first exposure to design thinking was when he was an undergrad, when his focus was on social impact. He became obsessed with the question of where the logical end point of emerging technologies is, and started looking at technology as a social issue. Since then, Aaron has been trying to situate himself in the design world around augmented reality. At one point, Aaron learned about the concept of affordance, and the idea that we live in a state of action-potential in a digital world. This felt groundbreaking to him and helped him to rationalize the hyper-connected state that many people feel themselves in. He also explores the power of getting outside of the box of his own ideas. Aaron moved to the San Francisco Bay Area in August 2016 to try to find a job there, since that's where a lot of AR and VR developments are happening. He worked on hustling and networking there, and describes the experience as a “trial by fire” that put him in his place as a designer. The process led to a couple of freelance opportunities. One thing led to another, and he has been able to work on some VR creation tools. Tune in to learn more about all these topics, as well as where Aaron sees his design career going in the future, questions that he wrestles with, the advice he would give to an undergraduate who is interested in his field, what resources he recommends to people who want to learn more, and much more! Learn More About Today's Guest Aaron Faucher Aaron Faucher on Medium aaron.faucher@gmail.com Aaron Faucher on LinkedIn In This Episode [02:01] — We hear a bit about Aaron's background and what brought him to where he is now. [05:16] — When Aaron made a connection between his design thinking experience and UI/UX, what in particular helped him recognize the connection? [06:39] — Aaron talks about how he has built the skills and connections to make the leap into his design career. [08:52] — Was there a moment or experience when Aaron's thinking about design changed? [11:12] — We learn more about Aaron's road into designing for AR and VR. [15:10] — Aaron talks about some opportunities and projects that came from his networking in the San Francisco Bay Area. [17:03] — What are some of the challenges and workarounds that Aaron faced in the projects he has been talking about? [20:14] — We hear more about Aaron's thoughts on healthy versus unhealthy interactions. [23:43] — Where does Aaron think that things will go from here for him as a designer? What are some of the questions he's wrestling with on his design journey? [27:03] — Aaron shares the recommendations he would give to an undergraduate who wants to enter into design in the AR/VR space. [29:59] — Are there any online references or books that have been exceptionally helpful in Aaron's journey so far? Links and Resources yes@designthinking101.com (Dawan Stanford) Aaron Faucher Aaron Faucher on Medium aaron.faucher@gmail.com Aaron Faucher on LinkedIn Human-Computer Interaction Institute at Carnegie Mellon University HYPER-REALITY on Vimeo Unity Tutorials Kadenze Calm Technology by Amber Case Modern Medicine by Jonathan Harris
I'm joined by Eugene Korsunskiy. Eugene is a design thinking consultant and the Senior Coordinator of Design Initiatives at the University of Vermont. Both there and at Stanford, Eugene has taught classes like “Design Thinking” and “Designing Your Life.” In our conversation today, we'll talk about how and why he became a designer, his insights from teaching “Designing Your Life” to Stanford students, and aspects of creating good design thinking learning experiences and design teams. When he was in college, Eugene thought he wanted to be an architect. As he studied architecture and interned in the field, he learned that it's a lot more about fire codes and occupancy permits than he had hoped, and his romantic notions of the field faded away. He still knew, though, that he wanted to be in an occupation that involved creating something for people while using both halves of his brain. Eventually, design replaced architecture, and Eugene went to grad school for design instead. The most interesting part of a designer's job, Eugene points out in an interesting case study he shares today, isn't necessarily finding the information you were looking for; instead, it can be finding a weird discrepancy in the human condition. In another example, he explores the effect that a course on design thinking has on undergraduate students' beliefs, especially the common belief that one's major absolutely determines one's career. Eugene and I will cover a wide range of other specific topics, including concerns that students (and parents) may have about and during his courses, how to “sneak up on your future” so your future doesn't sneak up on you, what Eugene has gotten out of teaching his classes, the traits that makes the best leaders for design projects, and much more. Learn More About Today's Guest Eugene Korsunskiy Eugene Korsunskiy on LinkedIn In This Episode [01:26] — We hear a bit about Eugene's background and how he arrived where he is now. [05:45] — What were some of the early experiences in Eugene's program that helped him make the conceptual shift from the solution side to the side of finding and solving problems for humans? [09:25] — Eugene shares his early experiences with design in his life. [13:36] — How did Eugene see students change from the beginning to the end of the course he has been talking about? [18:02] — Eugene talks about how he would convince a skeptical parent of a student that a course on design thinking is a valuable activity. [19:19] — What are some patterns where students struggle with Eugene's courses? [22:19] — Students often have a hard time shifting away from the idea that there is one correct path, Eugene points out. [24:41] — What are the experiences and exercises that students go through to understand the key practices of designing your life? [29:58] — Eugene talks about how he would help a student who's struggling with the multiple possible pathways by focusing on only one. [31:33] — What has teaching the class done for Eugene, and how has it affected him? [33:58] — We learn about a class that Eugene has been teaching for the last several months. [40:47] — Eugene talks more about design leadership, and the distinct set of skills, experiences, and methods involved in that. [48:23] — What if Eugene's brief was to create an experience where everyone who goes through it emerges with the basics of design leadership? [50:59] — Eugene shares what's going on with him and where he's headed, including his upcoming plans to teach at Dartmouth. [53:21] — Where can people find out more about Eugene and his work? Links and Resources Eugene Korsunskiy Eugene Korsunskiy on LinkedIn Design Thinking (course at the University of Vermont) Designing Your Life (course at Stanford) Bill Burnett Dave Evans Designing Your Life by Bill Burnett and Dave Evans yes@designthinking101.com (Dawan Stanford)
I’m joined by Eugene Korsunskiy. Eugene is a design thinking consultant and the Senior Coordinator of Design Initiatives at the University of Vermont. Both there and at Stanford, Eugene has taught classes like “Design Thinking” and “Designing Your Life.” In our conversation today, we’ll talk about how and why he became a designer, his insights from teaching “Designing Your Life” to Stanford students, and aspects of creating good design thinking learning experiences and design teams. When he was in college, Eugene thought he wanted to be an architect. As he studied architecture and interned in the field, he learned that it’s a lot more about fire codes and occupancy permits than he had hoped, and his romantic notions of the field faded away. He still knew, though, that he wanted to be in an occupation that involved creating something for people while using both halves of his brain. Eventually, design replaced architecture, and Eugene went to grad school for design instead. The most interesting part of a designer’s job, Eugene points out in an interesting case study he shares today, isn’t necessarily finding the information you were looking for; instead, it can be finding a weird discrepancy in the human condition. In another example, he explores the effect that a course on design thinking has on undergraduate students’ beliefs, especially the common belief that one’s major absolutely determines one’s career. Eugene and I will cover a wide range of other specific topics, including concerns that students (and parents) may have about and during his courses, how to “sneak up on your future” so your future doesn’t sneak up on you, what Eugene has gotten out of teaching his classes, the traits that makes the best leaders for design projects, and much more. Learn More About Today’s Guest Eugene Korsunskiy Eugene Korsunskiy on LinkedIn In This Episode [01:26] — We hear a bit about Eugene’s background and how he arrived where he is now. [05:45] — What were some of the early experiences in Eugene’s program that helped him make the conceptual shift from the solution side to the side of finding and solving problems for humans? [09:25] — Eugene shares his early experiences with design in his life. [13:36] — How did Eugene see students change from the beginning to the end of the course he has been talking about? [18:02] — Eugene talks about how he would convince a skeptical parent of a student that a course on design thinking is a valuable activity. [19:19] — What are some patterns where students struggle with Eugene’s courses? [22:19] — Students often have a hard time shifting away from the idea that there is one correct path, Eugene points out. [24:41] — What are the experiences and exercises that students go through to understand the key practices of designing your life? [29:58] — Eugene talks about how he would help a student who’s struggling with the multiple possible pathways by focusing on only one. [31:33] — What has teaching the class done for Eugene, and how has it affected him? [33:58] — We learn about a class that Eugene has been teaching for the last several months. [40:47] — Eugene talks more about design leadership, and the distinct set of skills, experiences, and methods involved in that. [48:23] — What if Eugene’s brief was to create an experience where everyone who goes through it emerges with the basics of design leadership? [50:59] — Eugene shares what’s going on with him and where he’s headed, including his upcoming plans to teach at Dartmouth. [53:21] — Where can people find out more about Eugene and his work? Links and Resources Eugene Korsunskiy Eugene Korsunskiy on LinkedIn Design Thinking (course at the University of Vermont) Designing Your Life (course at Stanford) Bill Burnett Dave Evans Designing Your Life by Bill Burnett and Dave Evans yes@designthinking101.com (Dawan Stanford)
Today’s episode will be a little different. Instead of doing a typical interview, Matt Tringali and I will just have a chat about whatever comes up. We each have some topics in mind and things we want to learn from each other, but we’ll let the conversation flow naturally. I’m recording this mastermind phone call, so you’ll get to be a fly on the wall for our conversation. Before Matt got into property management about a decade ago, he worked in real estate sales. In that role, any time he didn’t get a deal, he would take that person out to lunch and ask how he could have gotten their business. The overwhelmingly common response led him to use Facebook today to stay top-of-mind for potential clients. Given the format of our conversation, you probably won’t be surprised that masterminds are one of the topics we’ll dive into today! If you’re not already sold on how effective they are, I think this conversation will help open your eyes to a way to grow both your business and your knowledge. You’ll learn how valuable peer-to-peer interaction is, and how to start a mastermind of your own if you can’t find an appropriate one to take part in. We’ll also talk about topics like appreciation, equity, and cash flow, what’s in Matt’s resident benefit package (and how tenants have reacted so far), how virtual offices can function and the learning process involved, the role of a field agent, Matt’s thoughts on review culture, and much more! Learn More About Today’s Guests: Matthew Tringali on Facebook Group 15 Real Estate on Facebook Group 15 Real Estate In This Episode: [01:18] - Matt and Steve start things off with some small talk about decor and out-of-town auto-responses. [02:12] - What is Matt doing on Facebook to get new business or brand awareness? [04:16] - Matt digs deeper into brand awareness and why it’s tricky to put a value on it. [06:56] - We hear about what Matt’s working on these days, and he and Steve chat about peer-to-peer interaction. [08:48] - Does Steve have any advice for people out there who aren’t in a mastermind on how to get started with one? [11:31] - Picking the deep-dive topic for a mastermind is pretty democratic in Matt’s case, we learn. [14:31] - Steve doesn’t want to get distracted from growing the management business, so he has some resistance to doing a deep dive into his sales process on the tenant side, he explains. [16:49] - We learn that Matt has a real estate agent who helps with the lease renewal process. [19:01] - How has Steve been doing with getting clients to buy more properties? He answers, then Matt shares his own perspective. [22:25] - Property managers have a duty to make a conversation about leverage, equity, and so on as simple as possible so owners can understand it, Steve points out. [23:11] - What does Steve use for his monthly newsletters? [23:45] - We learn about Matt’s resident benefit package, and how little pushback there has been so far. [27:01] - Steve and Matt talk about virtual offices. [30:34] - Every now and then, you get some pushback about having a virtual office instead of a physical presence, Matt points out. [32:17] - Matt explains that the field agent is designed to be the eyes and ears of the property manager. [33:48] - What are the latest tools that Steve is into for property management? [35:41] - Steve talks more about the two aspects of HubSpot. [37:22] - What is Steve doing in terms of video content to go along with the blog articles that he has been talking about? [39:26] - We learn about Kolbe scores, and how they relate to having different kinds of content for your audience. [41:21] - Matt talks more about his videographer and what they’ve been doing with video content. [42:52] - How are reviews going for Matt, and what is his thought process around them? [45:45] - We hear more about driving reviews to satellite offices. [47:18] - Which consultants that Steve has worked with has he found to be the most valuable? Links and Resources: Sign Up for LeadSimple (don’t forget to use referral code STEVE) Apply for The List Mastermind Matthew Tringali on Facebook Group 15 Real Estate on Facebook Group 15 Real Estate BDM Academy 333 Social Media Todd Breen Gary Vaynerchuk Crushing It! by Gary Vaynerchuk Think and Grow Rich by Napoleon Hill Brad Larsen Brandon Hall MailChimp HubSpot Rently Marcus Sheridan Tuft & Needle Kolbe Grant Cardone Strategic Coach Juicy Results
Today’s guest is Jordan Muela, the owner of LeadSimple, who’s here to talk about another business venture. We’re also joined by Daniel Craig. They’ll talk about their exciting new product, ProfitCoach, including how they were inspired to create it at a mastermind that all three of us attended. Danny and Jordan have found that there’s a lot of difference in how people are performing related to profitability, and that the average profitability number that they came up with (6%) is a lot lower than they were expecting. This told them that there’s a huge opportunity out there to help a lot of people increase their profitability, and they’re excited to work with those people and bring up their profitability levels to where they should be! You’ll learn important insights into business best practices. For example, the management labor component is tricky in the sense that a lot of people get to the point where they want to work on the business (instead of just in the business), so they hire underneath them. Problematically, this saddles the business with management labor that is often not clearly directed in terms of what high performance looks like. Tune into the episode to learn more about what you can learn from ProfitCoach and the opportunities it can reveal, what you can do about churn, why proactive communication is so important, what LER and MER are (and why they matter), the reason that data is so vital, and much more! Learn More About Today’s Guests: Jordan Muela on LinkedIn ProfitCoach jordan@pmprofitcoach.com The Profitable Property Management Podcast with Jordan Muela Danny Craig on zoominfo In This Episode: [02:00] - We hear about how ProfitCoach came about thanks to a mastermind in Puerto Vallarta. [03:44] - What are some things that Danny and Jordan have learned after starting LeadSimple? [07:05] - Jordan talks about where he sees the most opportunities for property managers that he meets with. [09:06] - What can people do about churn? The first thing, we learn, is to understand where the churn is coming from. [11:35] - Steve brings up the topics of LER and MER, accounting terms that he learned about in a mastermind. [13:25] - What is management LER, and why is it important? [16:47] - We learn about a common potential problem in the management labor component of a business. [19:05] - It’s a lot harder to manage things that you can’t measure, we learn in an explanation of why data matters. [21:25] - What have Jordan and Danny learned from Greg Crabtree and/or his book, Simple Numbers? [23:38] - We learn whether cost per lead is still around $50 on average for the industry. [25:02] - Danny and Jordan talk more about lifetime value and why it’s one of the best metrics to look at. [29:52] - What’s going on with the NARPM accounting standard? [32:58] - The emphasis on growth in terms of doors is one of the main things that’s driving the lack of profits in the industry. [35:08] - Steve shares one more thing that he appreciates about the ProfitCoach service. [38:30] - Where can we learn more about ProfitCoach? Links and Resources: Sign Up for LeadSimple (don’t forget to use referral code STEVE) Apply for The List Mastermind Jordan Muela on LinkedIn ProfitCoach jordan@pmprofitcoach.com The Profitable Property Management Podcast with Jordan Muela Danny Craig on zoominfo Greg Crabtree Simple Numbers by Greg Crabtree NARPM Brad Larsen The 4-Hour Body by Tim Ferriss Andy Propst on Managing the Balance of Growth and Profitability on Jordan Muela’s podcast
I’m happy to announce that today’s guest is Nathan Ritter, a design researcher at IA Collaborative. We’ll talk about how his path to being a third-generation mechanical engineer turned into a design research career. We’ll also talk about transforming clients into design evangelists, before closing with a project that Nathan and his colleagues are working on to bring a design icon back to life. As you may have guessed, Nathan came to design from an engineering perspective. Going through a project to assist a woman with rheumatoid arthritis helped Nathan discover that, for him, human-centered design is more interesting than doing mechanical analysis on a computer screen. He changed his major, and continued his studies through a masters program. He points out that he’s not departing from the work of his forefathers so much as emphasizing a different part of the same process. In our conversation, you’ll hear about a time that Nathan was in grad school. He, along with a team of all men, were working on a project about feminine care products. He points out that having all men on the team was surprisingly not entirely a bad thing; it eliminated the often-present risk of designing for yourself. He’ll also talk about other challenges he’s faced, including the transition from academic project work to client services. If you’re curious about the basic skills that go into Nathan’s work, you’ll love this episode, in which he digs into some of the surprising skills he uses every day. He finds himself turning into a human thesaurus, for example, and comes back to writing (and verbal communication more broadly) over and over. He also emphasizes the importance of empathy, and the associated abilities to listen closely, reinterpret, and respond to what participants tell him. Nathan will also talk listeners through his multifaceted new client education process, the importance of having people understand who their customers are and what their customers are doing, how he moves from exploratory research into evaluative research, and more. Excitingly, you’ll also hear about his fascinating project to bring the incredible Humanscale tool back to life. Learn More About Today’s Guest Nathan Ritter Reissue of Humanscale on Kickstarter @nathanritter on Twitter In This Episode [01:40] — What brought Nathan to design, and how did his journey take place? [04:15] — We hear about how Nathan’s family of engineers took his career change from engineering into design. [07:25] — Nathan talks about a time when he was pulled into a leadership role during an opportunity for design research in grad school. [09:48] — What other kinds of leadership challenges has Nathan faced? [13:05] — We learn more about where Nathan usually starts with new client education and the multifaceted approach that he takes. [17:22] — How does Nathan know when the transformation that he has been talking about has occurred in someone? And how does he keep people fired up and on board, even though projects can take a while? [20:13] — Nathan takes a moment to explain the difference between two terms he has been using: “exploratory” and “evaluative.” [23:06] — We hear about how the relationship with a client can evolve, as well as some of the constraints and why it’s so important to engage the client in the design process. [24:56] — As a practitioner, what are some of the basic skills that Nathan uses on a day-to-day or regular basis? [27:42] — Nathan describes what it feels like when the design team (on his side) is humming along and functioning well. [30:16] — Dawan pivots into another topic: Humanscale. Nathan describes what this fascinating tool is, both in terms of its historic value and its efficacy as a tool. [35:45] — The problem with Humanscale is that it’s incredibly hard to find a set, and copies have sold on eBay for over $1,000 each, Nathan explains. He then reveals his solution: recreating the set thanks to funding from Kickstarter. [37:27] — Nathan talks about what sparked all of this for him. [42:52] — Where can people go to learn more about Nathan and his work? Links and Resources Nathan Ritter Reissue of Humanscale on Kickstarter @nathanritter on Twitter Humanscale IA Collaborative Henry Dreyfuss Associates yes@designthinking101.com (Dawan Stanford)
I'm happy to announce that today's guest is Nathan Ritter, a design researcher at IA Collaborative. We'll talk about how his path to being a third-generation mechanical engineer turned into a design research career. We'll also talk about transforming clients into design evangelists, before closing with a project that Nathan and his colleagues are working on to bring a design icon back to life. As you may have guessed, Nathan came to design from an engineering perspective. Going through a project to assist a woman with rheumatoid arthritis helped Nathan discover that, for him, human-centered design is more interesting than doing mechanical analysis on a computer screen. He changed his major, and continued his studies through a masters program. He points out that he's not departing from the work of his forefathers so much as emphasizing a different part of the same process. In our conversation, you'll hear about a time that Nathan was in grad school. He, along with a team of all men, were working on a project about feminine care products. He points out that having all men on the team was surprisingly not entirely a bad thing; it eliminated the often-present risk of designing for yourself. He'll also talk about other challenges he's faced, including the transition from academic project work to client services. If you're curious about the basic skills that go into Nathan's work, you'll love this episode, in which he digs into some of the surprising skills he uses every day. He finds himself turning into a human thesaurus, for example, and comes back to writing (and verbal communication more broadly) over and over. He also emphasizes the importance of empathy, and the associated abilities to listen closely, reinterpret, and respond to what participants tell him. Nathan will also talk listeners through his multifaceted new client education process, the importance of having people understand who their customers are and what their customers are doing, how he moves from exploratory research into evaluative research, and more. Excitingly, you'll also hear about his fascinating project to bring the incredible Humanscale tool back to life. Learn More About Today's Guest Nathan Ritter Reissue of Humanscale on Kickstarter @nathanritter on Twitter In This Episode [01:40] — What brought Nathan to design, and how did his journey take place? [04:15] — We hear about how Nathan's family of engineers took his career change from engineering into design. [07:25] — Nathan talks about a time when he was pulled into a leadership role during an opportunity for design research in grad school. [09:48] — What other kinds of leadership challenges has Nathan faced? [13:05] — We learn more about where Nathan usually starts with new client education and the multifaceted approach that he takes. [17:22] — How does Nathan know when the transformation that he has been talking about has occurred in someone? And how does he keep people fired up and on board, even though projects can take a while? [20:13] — Nathan takes a moment to explain the difference between two terms he has been using: “exploratory” and “evaluative.” [23:06] — We hear about how the relationship with a client can evolve, as well as some of the constraints and why it's so important to engage the client in the design process. [24:56] — As a practitioner, what are some of the basic skills that Nathan uses on a day-to-day or regular basis? [27:42] — Nathan describes what it feels like when the design team (on his side) is humming along and functioning well. [30:16] — Dawan pivots into another topic: Humanscale. Nathan describes what this fascinating tool is, both in terms of its historic value and its efficacy as a tool. [35:45] — The problem with Humanscale is that it's incredibly hard to find a set, and copies have sold on eBay for over $1,000 each, Nathan explains. He then reveals his solution: recreating the set thanks to funding from Kickstarter. [37:27] — Nathan talks about what sparked all of this for him. [42:52] — Where can people go to learn more about Nathan and his work? Links and Resources Nathan Ritter Reissue of Humanscale on Kickstarter @nathanritter on Twitter Humanscale IA Collaborative Henry Dreyfuss Associates yes@designthinking101.com (Dawan Stanford)
I'm excited to speak with Rebecca Horton, a designer, coach, and long-time colleague and friend. In our conversation, we'll talk about how to coach and lead design teams, some design thinking methods she has found valuable, and how design thinking and coaching converge. Rebecca has always been interested in design, but believed as she grew up that you had to pick a discipline within design (such as being an interior designer, graphic designer, or fashion designer). In her early teenage years, she was fascinated by fashion design, and was captivated by runway shows on TV. She later went to college for political science and public policy because it was practical and pragmatic, and picking a specific design discipline didn't appeal to her. After college, she discovered the design thinking field, which had the language to explain what she had been craving, and doesn't force you to choose between disciplines. She returned to school, started her own practice, and worked in the corporate design world. In our conversation, Rebecca will dig into a specific example of an instance in which things didn't go according to plan, which ended up being exactly the turning point that made her work so successful. She'll also explain how she was able to maneuver and adjust to create this positive outcome from unexpected circumstances, and explore the controversy surrounding customer personas. As you listen, you'll also hear powerful advice that you can apply to your own work and methods. For example, Rebecca advises clients to “welcome the stranger,” meaning that instead of telling someone unexpected to leave, invite them in and use the opportunity to understand why they might be there. Tune in to hear more about all of this, as well as Rebecca's thoughts on blueprints, customer journey maps, and much more. Learn More About Today's Guest Rebecca Horton Rebecca Horton on LinkedIn In This Episode [01:11] — Rebecca digs into how she got into design, what her early training was like, and how she got to where she is now. [03:27] — What have been some of the challenges or “aha!” moments that Rebecca has faced along her path so far? [07:59] — Rebecca talks about what ended up happening in the situation she has been describing, in which things didn't end up going according to plan. [11:22] — What ended up happening as a result of what Rebecca has described is that the process became much more collaborative, she explains. [15:25] — We hear about the experiences that helped Rebecca get to a point where she was able to do the maneuvering, adjusting, and listening she has been describing? [16:48] — In co-creating with a student team or client team, what are some of the things that help them get past the initial hurdles with working with the design process? [18:33] — How would Rebecca describe how she approaches pulling together a set of tools that leads to solutions that stick or results that last in her work? [24:23] — Rebecca talks about some of the adaptations she's had to make to using tools she learned as a student as she brings them into the world. [27:38] — We learn about Rebecca's thoughts on customer personas. [30:58] — How would Rebecca differentiate her in-house experiences in using those tools from the experiences she's had in her own consultancy? [34:21] — Rebecca discusses the resources and suggestions that she gives people who want to learn more about design thinking or how to bring it into their work. [37:40] — What are a couple of books that Rebecca would recommend? Her suggestions include The Design of Business, Moments of Impact, and The Power of TED*. [40:19] — Rebecca talks about how her experiences as a designer influence her as a coach. [42:20] — Where is Rebecca headed on her design journey? [44:58] — Rebecca talks about where people can find her to learn more about her and what she does. Links and Resources Rebecca Horton Rebecca Horton on LinkedIn @southernindie on Twitter rebecca@thetrestles.com (Rebecca Horton) IDEO Service Design Global Conference Trestles The Design of Business by Roger Martin Moments of Impact by Chris Ertel and Lisa Kay Solomon The Power of TED* by David Emerald yes@designthinking101.com (Dawan Stanford)
I’m excited to speak with Rebecca Horton, a designer, coach, and long-time colleague and friend. In our conversation, we’ll talk about how to coach and lead design teams, some design thinking methods she has found valuable, and how design thinking and coaching converge. Rebecca has always been interested in design, but believed as she grew up that you had to pick a discipline within design (such as being an interior designer, graphic designer, or fashion designer). In her early teenage years, she was fascinated by fashion design, and was captivated by runway shows on TV. She later went to college for political science and public policy because it was practical and pragmatic, and picking a specific design discipline didn’t appeal to her. After college, she discovered the design thinking field, which had the language to explain what she had been craving, and doesn’t force you to choose between disciplines. She returned to school, started her own practice, and worked in the corporate design world. In our conversation, Rebecca will dig into a specific example of an instance in which things didn’t go according to plan, which ended up being exactly the turning point that made her work so successful. She’ll also explain how she was able to maneuver and adjust to create this positive outcome from unexpected circumstances, and explore the controversy surrounding customer personas. As you listen, you’ll also hear powerful advice that you can apply to your own work and methods. For example, Rebecca advises clients to “welcome the stranger,” meaning that instead of telling someone unexpected to leave, invite them in and use the opportunity to understand why they might be there. Tune in to hear more about all of this, as well as Rebecca’s thoughts on blueprints, customer journey maps, and much more. Learn More About Today’s Guest Rebecca Horton Rebecca Horton on LinkedIn In This Episode [01:11] — Rebecca digs into how she got into design, what her early training was like, and how she got to where she is now. [03:27] — What have been some of the challenges or “aha!” moments that Rebecca has faced along her path so far? [07:59] — Rebecca talks about what ended up happening in the situation she has been describing, in which things didn’t end up going according to plan. [11:22] — What ended up happening as a result of what Rebecca has described is that the process became much more collaborative, she explains. [15:25] — We hear about the experiences that helped Rebecca get to a point where she was able to do the maneuvering, adjusting, and listening she has been describing? [16:48] — In co-creating with a student team or client team, what are some of the things that help them get past the initial hurdles with working with the design process? [18:33] — How would Rebecca describe how she approaches pulling together a set of tools that leads to solutions that stick or results that last in her work? [24:23] — Rebecca talks about some of the adaptations she’s had to make to using tools she learned as a student as she brings them into the world. [27:38] — We learn about Rebecca’s thoughts on customer personas. [30:58] — How would Rebecca differentiate her in-house experiences in using those tools from the experiences she’s had in her own consultancy? [34:21] — Rebecca discusses the resources and suggestions that she gives people who want to learn more about design thinking or how to bring it into their work. [37:40] — What are a couple of books that Rebecca would recommend? Her suggestions include The Design of Business, Moments of Impact, and The Power of TED*. [40:19] — Rebecca talks about how her experiences as a designer influence her as a coach. [42:20] — Where is Rebecca headed on her design journey? [44:58] — Rebecca talks about where people can find her to learn more about her and what she does. Links and Resources Rebecca Horton Rebecca Horton on LinkedIn @southernindie on Twitter rebecca@thetrestles.com (Rebecca Horton) IDEO Service Design Global Conference Trestles The Design of Business by Roger Martin Moments of Impact by Chris Ertel and Lisa Kay Solomon The Power of TED* by David Emerald yes@designthinking101.com (Dawan Stanford)
Artemio “Arty” Rivera, a former designer at 3Pillar Global and current UX Lead at Capital One as well as a leader at Design Thinking DC, joins me today to talk about the learning experiences that grew his career, his insights from applying design thinking, and much more. When Arty was a child, he started sketching spaceships, aliens, and dresses. Later, as a teenager in 10th grade, he did a personal project in which he learned to make a website and got his first serious taste of technological design. In college at Stanford, he stumbled into the product design program at the d.school. Upon learning that he could do engineering and sketching in on major, he switched to studying product design. After graduation, he found a job in DC working as a UX designer. In our conversation, you'll learn about how the beginning of his career went, and some of the early challenges and achievements he experienced. His first lesson, he explains, is how hard it is to convince an organization that designers and developers need to meet with the people they're creating software for. Arty reveals in our conversation that if he could go back in time and give his younger self advice, it would be simply to “be more flexible.” When he first joined 3Pillar Global, he had a fixed idea of what design thinking should look like. Over time, he came to understand that it's important to be conscious of how you apply the best practices to adapt to the client's priorities and needs. We'll spend some time chatting about the incredible Meetup group Design Thinking DC (or DT:DC) and the Summer of Design, which was created by DT:DC members. Arty will also share his thoughts on key topics such as how to talk to community partners about getting involved with a design project, and what he would tell an organization hiring a designer or design firm for the first time. Tune in to learn all about this, and much more! Learn More About Today's Guest Artemio Rivera on LinkedIn @arty on Twitter In This Episode [01:20] — Arty starts off the conversation by talking a bit about his background and his path to where he is now. [08:08] — Coming from his perspective, what were some of the early challenges that Arty had to wrestle with in his career? [10:21] — We hear about Camellia George, a fantastic manager who Arty had early in his career. [13:22] — Arty talks about how he grew as a designer from the point he has been describing. [16:00] — How did Arty see the shift in the perceived value of design? He answers, then talks about where he is now. [21:14] — Arty discusses the differences between the way he approaches design now and the way he did earlier in his career. [26:50] — We hear Arty's thoughts on how to get the needed level of trust and access to sensitive conversations. [32:00] — What message would Arty send to his younger self in terms of what he should expect in terms of applying design, if he was able to? [34:23] — Arty goes into more depth about what Design Thinking DC is. He and Dawan then chat about how they met. [40:55] — We learn about the Summer of Design, and how it came to be. [45:53] — What are some of the key things that Arty would tell someone to make sure they communicate to get a community partner to be involved with a design project? [48:25] — Arty talks about some of the impact that the Summer of Design teams have had in working with community partners. [51:46] — Dawan points out that this is a volunteer activity by the DT:DC leadership. [53:43] — How has Arty seen non-designers or people who are new to design get to the next level? [56:17] — If there were one message that Arty could communicate to any organization hiring a designer for the first time, what would it be? [60:26] — Arty digs deeper into the starting point if you're already looking at transforming your organization. [63:18] — Where can people find out more about Arty and his work? He talks about his work at 3Pillar, as well as introducing his other project, ConSpot. Links and Resources Artemio Rivera on LinkedIn @arty on Twitter 3Pillar Global Capital One d.school Camellia George Design Thinking DC Stephanie Rowe Summer of Design Jenn Gustetic Nathan Ritter Design & Thinking documentary ConSpot yes@designthinking101.com (Dawan Stanford)
Artemio “Arty” Rivera, a former designer at 3Pillar Global and current UX Lead at Capital One as well as a leader at Design Thinking DC, joins me today to talk about the learning experiences that grew his career, his insights from applying design thinking, and much more. When Arty was a child, he started sketching spaceships, aliens, and dresses. Later, as a teenager in 10th grade, he did a personal project in which he learned to make a website and got his first serious taste of technological design. In college at Stanford, he stumbled into the product design program at the d.school. Upon learning that he could do engineering and sketching in on major, he switched to studying product design. After graduation, he found a job in DC working as a UX designer. In our conversation, you’ll learn about how the beginning of his career went, and some of the early challenges and achievements he experienced. His first lesson, he explains, is how hard it is to convince an organization that designers and developers need to meet with the people they’re creating software for. Arty reveals in our conversation that if he could go back in time and give his younger self advice, it would be simply to “be more flexible.” When he first joined 3Pillar Global, he had a fixed idea of what design thinking should look like. Over time, he came to understand that it’s important to be conscious of how you apply the best practices to adapt to the client’s priorities and needs. We’ll spend some time chatting about the incredible Meetup group Design Thinking DC (or DT:DC) and the Summer of Design, which was created by DT:DC members. Arty will also share his thoughts on key topics such as how to talk to community partners about getting involved with a design project, and what he would tell an organization hiring a designer or design firm for the first time. Tune in to learn all about this, and much more! Learn More About Today’s Guest Artemio Rivera on LinkedIn @arty on Twitter In This Episode [01:20] — Arty starts off the conversation by talking a bit about his background and his path to where he is now. [08:08] — Coming from his perspective, what were some of the early challenges that Arty had to wrestle with in his career? [10:21] — We hear about Camellia George, a fantastic manager who Arty had early in his career. [13:22] — Arty talks about how he grew as a designer from the point he has been describing. [16:00] — How did Arty see the shift in the perceived value of design? He answers, then talks about where he is now. [21:14] — Arty discusses the differences between the way he approaches design now and the way he did earlier in his career. [26:50] — We hear Arty’s thoughts on how to get the needed level of trust and access to sensitive conversations. [32:00] — What message would Arty send to his younger self in terms of what he should expect in terms of applying design, if he was able to? [34:23] — Arty goes into more depth about what Design Thinking DC is. He and Dawan then chat about how they met. [40:55] — We learn about the Summer of Design, and how it came to be. [45:53] — What are some of the key things that Arty would tell someone to make sure they communicate to get a community partner to be involved with a design project? [48:25] — Arty talks about some of the impact that the Summer of Design teams have had in working with community partners. [51:46] — Dawan points out that this is a volunteer activity by the DT:DC leadership. [53:43] — How has Arty seen non-designers or people who are new to design get to the next level? [56:17] — If there were one message that Arty could communicate to any organization hiring a designer for the first time, what would it be? [60:26] — Arty digs deeper into the starting point if you’re already looking at transforming your organization. [63:18] — Where can people find out more about Arty and his work? He talks about his work at 3Pillar, as well as introducing his other project, ConSpot. Links and Resources Artemio Rivera on LinkedIn @arty on Twitter 3Pillar Global Capital One d.school Camellia George Design Thinking DC Stephanie Rowe Summer of Design Jenn Gustetic Nathan Ritter Design & Thinking documentary ConSpot yes@designthinking101.com (Dawan Stanford)
Today’s guest is the remarkable Indi Young, author of Mental Models and Practical Empathy. Indi was a founder at Adaptive Path, and is one of the design field’s leading visionaries on how we develop an understanding of what people are trying to accomplish, and how to represent it in ways that support innovation. Indi’s background is in computer science, in which she has a degree from Cal Poly. In our conversation, she explains how her time there contributed to her learn-by-doing philosophy, as well as her interest in understanding what goes through people’s minds. She’ll also dig into what it means to research problem space, what practical empathy is and how to use it, and how to develop and maintain an understanding of how people think as an ongoing basis for Indi is focused on the same thing she’s been focused on all her life, but with a changing vocabulary around it: understanding the problem space. As you’ll hear, she tries to pull the problem space further and further away from the solution space to create a broader understanding. Problem-space research, as she points out, is evergreen. By splitting it off from being solution-focused, Indi hopes to bring attention to what people are actually doing. In our conversation, you’ll also hear about the ways in which empathy is more complex than sympathy or compassion. Indi compares the various aspects of empathy to a skilled worker with tools rolled up in a bundle. When the worker needs to use a tool, he or she unrolls the bundle and pulls out exactly the right tool from its individual pocket. This, Indi points out, is similar to empathy, which you use differently in different situations. Indi also digs deeply into the important ways in which empathy is different from emotional contagion, which many people don’t realize is a separate concept. She shares how important it is to support someone as part of empathy, rather than simply to feel what another person is feeling. Tune in to learn more about all of this and much more! Learn More About Today’s Guest Indi Young @indiyoung on Twitter Indi Young on LinkedIn Adaptive Path @AdaptivePath on Twitter Indi’s newsletter sign up In This Episode [01:38] — We learn more about what Indi is doing now, as well as why she focuses on the problem space instead of the solution space. [06:02] — Indi shares some of her background and talks about how it has influenced her. [09:10] — Indi talks about making what other people call “personas,” but which she calls “behavioral audience segments” or “thinking styles.” [11:13] — The book Mental Models has been really important to Dawan, he reveals. We then hear about how Indi’s ideas have developed between that book and her newer one, Practical Empathy. [15:35] — A lot of people are conflating emotional contagion with emotional empathy, Indi points out, and clarifies the difference. [19:59] — We hear more about the support piece of emotional empathy. [23:36] — Indi talks about her listening sessions (which she used to call “interviews”), and why she changed the vocabulary. [27:17] — Not judging people can be difficult on the airline side, Indi explains, and talks about how one can treat others with more empathy. [32:58] — Indi points out a phenomenon that when you’re in a position of authority, the person you’re talking to will try to please you, impress you, or tell you what you want to hear. [35:00] — Indi talks more about behavioral audience segments. [40:56] — The method that Indi has been discussing also emphasizes context. She offers a couple of examples of the relevance of context. [44:07] — How do characters, in the sense that Indi has been describing, float into the separation between the problem space and the solution space? [46:19] — Has Indi changed the way she thinks about multi-functional teams from a design standpoint? [48:24] — We hear about Indi brings people into a unique collaborative moment or space. [52:36] — What are some of the challenges that Indi is facing now, whether exciting or frustrating? [55:52] — Indi shares some of the things that have helped her get her clients comfortable with the kinds of investments needed to do the work she has been describing. [62:41] — Where can people find out more about Indi and her work? In her answer, she talks about how to get a discount on her books. Links and Resources Indi Young @indiyoung on Twitter Indi Young on LinkedIn Adaptive Path @AdaptivePath on Twitter Indi’s newsletter sign up Mental Models by Indi Young Practical Empathy by Indi Young Practical Empathy audiobook by Indi Young Describing Personas by Indi Young (Medium article) Liminal Thinking by Dave Gray Against Empathy by Paul Bloom Up (2009 film) Brené Brown on Empathy Inside Out (2015 film) “Inadvertent Algorithmic Cruelty” by Eric Meyer Rosenfeld Media yes@designthinking101.com (Dawan Stanford)
Today's guest is the remarkable Indi Young, author of Mental Models and Practical Empathy. Indi was a founder at Adaptive Path, and is one of the design field's leading visionaries on how we develop an understanding of what people are trying to accomplish, and how to represent it in ways that support innovation. Indi's background is in computer science, in which she has a degree from Cal Poly. In our conversation, she explains how her time there contributed to her learn-by-doing philosophy, as well as her interest in understanding what goes through people's minds. She'll also dig into what it means to research problem space, what practical empathy is and how to use it, and how to develop and maintain an understanding of how people think as an ongoing basis for Indi is focused on the same thing she's been focused on all her life, but with a changing vocabulary around it: understanding the problem space. As you'll hear, she tries to pull the problem space further and further away from the solution space to create a broader understanding. Problem-space research, as she points out, is evergreen. By splitting it off from being solution-focused, Indi hopes to bring attention to what people are actually doing. In our conversation, you'll also hear about the ways in which empathy is more complex than sympathy or compassion. Indi compares the various aspects of empathy to a skilled worker with tools rolled up in a bundle. When the worker needs to use a tool, he or she unrolls the bundle and pulls out exactly the right tool from its individual pocket. This, Indi points out, is similar to empathy, which you use differently in different situations. Indi also digs deeply into the important ways in which empathy is different from emotional contagion, which many people don't realize is a separate concept. She shares how important it is to support someone as part of empathy, rather than simply to feel what another person is feeling. Tune in to learn more about all of this and much more! Learn More About Today's Guest Indi Young @indiyoung on Twitter Indi Young on LinkedIn Adaptive Path @AdaptivePath on Twitter Indi's newsletter sign up In This Episode [01:38] — We learn more about what Indi is doing now, as well as why she focuses on the problem space instead of the solution space. [06:02] — Indi shares some of her background and talks about how it has influenced her. [09:10] — Indi talks about making what other people call “personas,” but which she calls “behavioral audience segments” or “thinking styles.” [11:13] — The book Mental Models has been really important to Dawan, he reveals. We then hear about how Indi's ideas have developed between that book and her newer one, Practical Empathy. [15:35] — A lot of people are conflating emotional contagion with emotional empathy, Indi points out, and clarifies the difference. [19:59] — We hear more about the support piece of emotional empathy. [23:36] — Indi talks about her listening sessions (which she used to call “interviews”), and why she changed the vocabulary. [27:17] — Not judging people can be difficult on the airline side, Indi explains, and talks about how one can treat others with more empathy. [32:58] — Indi points out a phenomenon that when you're in a position of authority, the person you're talking to will try to please you, impress you, or tell you what you want to hear. [35:00] — Indi talks more about behavioral audience segments. [40:56] — The method that Indi has been discussing also emphasizes context. She offers a couple of examples of the relevance of context. [44:07] — How do characters, in the sense that Indi has been describing, float into the separation between the problem space and the solution space? [46:19] — Has Indi changed the way she thinks about multi-functional teams from a design standpoint? [48:24] — We hear about Indi brings people into a unique collaborative moment or space. [52:36] — What are some of the challenges that Indi is facing now, whether exciting or frustrating? [55:52] — Indi shares some of the things that have helped her get her clients comfortable with the kinds of investments needed to do the work she has been describing. [62:41] — Where can people find out more about Indi and her work? In her answer, she talks about how to get a discount on her books. Links and Resources Indi Young @indiyoung on Twitter Indi Young on LinkedIn Adaptive Path @AdaptivePath on Twitter Indi's newsletter sign up Mental Models by Indi Young Practical Empathy by Indi Young Practical Empathy audiobook by Indi Young Describing Personas by Indi Young (Medium article) Liminal Thinking by Dave Gray Against Empathy by Paul Bloom Up (2009 film) Brené Brown on Empathy Inside Out (2015 film) “Inadvertent Algorithmic Cruelty” by Eric Meyer Rosenfeld Media yes@designthinking101.com (Dawan Stanford)
Natalie Foley joins me to talk about her design thinking and learning journey, and how she became the VP and COO at Peer Insight. We’ll also talk about the design process, some of the key methods that drive her work, and a pathway that organizations can use when developing their own internal design thinking capacity. Natalie talks in this conversation about what to do when you work with people who are user-centered and able to handle the ambiguity involved in design thinking. Her job as COO, she explains, is to give a guardrail or enough structure to enable people to be successful, without giving so much direction and structure as to stifle the process. She also emphasizes the value of small teams. You’ll hear that Natalie’s emotional journey to where she is now involved coming out of her undergrad experience feeling pretty smart and thinking that with every year of experience, she would get smarter. Stumbling on design thinking opened her eyes to a new perspective: she doesn’t have to be right, because her customers or the marketplace will tell her if she isn’t. Instead, the more important angle is to know how to run a good experiment. The design process that Natalie uses typically involves four questions. The first is “what is?” The second question, or the ideation portion, is “what if?” This second part is anchored on the first question. After this brainstorming portion, the third question is “what wows?” This involves asking people what they think about some of the ideas that came out of the brainstorming process. The final question is “what works?” Our conversation will also cover what Natalie’s clients initially present as their desired outcomes, and how that changes during the course of their interaction with Natalie and Peer Insight. She’ll also discuss how she reframes clients’ problematic expectations into something that she can design with, as well as her workarounds for common points of struggle. Tune in to learn about all of this and much more! Learn More About Today’s Guest Natalie Foley on LinkedIn Natalie Foley on Twitter Natalie Foley at Peer Insight Peer Insight Peer Insight on Twitter In This Episode [00:33] — Dawan introduces today’s guest, Natalie Foley. [01:21] — Natalie takes a moment to talk about her work at Peer Insight in both of her roles there, and offers a brief description of what the company does. [03:48] — We hear more about the people piece of what Natalie does, and she explains that she’s lucky in terms of the people she works alongside. [06:37] — How did Natalie arrive where she is at Peer Insight? She shares both the high-level practical answer as well as the emotional answer. [11:09] — Natalie digs into how she has seen the types of problems or challenges that she’s seeing evolve over the last couple of years. [14:08] — When people come to work with Natalie, what are they initially presenting as the outcomes they’re seeking, and how does that change during the interaction? [17:28] — Natalie talks about reframing clients’ expectations when necessary. [21:02] — There’s an easy way and a hard way to get a client to move through the pain of changing the way they’re used to thinking, Natalie explains. [24:18] — Natalie digs deeper into the basics of the design process that she uses. [29:36] — We hear about the dynamics involved for Natalie in managing both her internal team and the client team. [32:59] — How does Natalie coach leaders in the kind of decision-making that she has been talking about? [37:08] — Natalie talks about the areas where she typically sees points of struggle, as well as her workarounds. [43:17] — We learn more about the dynamic involved with the peer insight side of things. [47:28] — On the technology front, what are some of the challenges and benefits in working with a remote or distributed client? [49:34] — Dawan asks Natalie what she would say to someone who is new to the field or wants to get into the design thinking space. [51:44] — What are some of Natalie’s favorite books in terms of design thinking? [55:53] — Natalie shares her advice for someone who is a CEO or running a business who is interested in making an investment in design thinking for their company. [59:04] — Where can people learn more about Natalie, her work, and Peer Insight? Links and Resources Natalie Foley on LinkedIn Natalie Foley on Twitter Natalie Foley at Peer Insight Peer Insight Peer Insight on Twitter Jeanne Liedtka Jeanne Liedtka on Design Thinking 101 Designing for Growth: A Design Thinking Tool Kit for Managers by Jeanne Liedtka and Tim Ogilvie Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer) by Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, and Alan Smith yes@designthinking101.com (Dawan Stanford)
Natalie Foley joins me to talk about her design thinking and learning journey, and how she became the VP and COO at Peer Insight. We'll also talk about the design process, some of the key methods that drive her work, and a pathway that organizations can use when developing their own internal design thinking capacity. Natalie talks in this conversation about what to do when you work with people who are user-centered and able to handle the ambiguity involved in design thinking. Her job as COO, she explains, is to give a guardrail or enough structure to enable people to be successful, without giving so much direction and structure as to stifle the process. She also emphasizes the value of small teams. You'll hear that Natalie's emotional journey to where she is now involved coming out of her undergrad experience feeling pretty smart and thinking that with every year of experience, she would get smarter. Stumbling on design thinking opened her eyes to a new perspective: she doesn't have to be right, because her customers or the marketplace will tell her if she isn't. Instead, the more important angle is to know how to run a good experiment. The design process that Natalie uses typically involves four questions. The first is “what is?” The second question, or the ideation portion, is “what if?” This second part is anchored on the first question. After this brainstorming portion, the third question is “what wows?” This involves asking people what they think about some of the ideas that came out of the brainstorming process. The final question is “what works?” Our conversation will also cover what Natalie's clients initially present as their desired outcomes, and how that changes during the course of their interaction with Natalie and Peer Insight. She'll also discuss how she reframes clients' problematic expectations into something that she can design with, as well as her workarounds for common points of struggle. Tune in to learn about all of this and much more! Learn More About Today's Guest Natalie Foley on LinkedIn Natalie Foley on Twitter Natalie Foley at Peer Insight Peer Insight Peer Insight on Twitter In This Episode [00:33] — Dawan introduces today's guest, Natalie Foley. [01:21] — Natalie takes a moment to talk about her work at Peer Insight in both of her roles there, and offers a brief description of what the company does. [03:48] — We hear more about the people piece of what Natalie does, and she explains that she's lucky in terms of the people she works alongside. [06:37] — How did Natalie arrive where she is at Peer Insight? She shares both the high-level practical answer as well as the emotional answer. [11:09] — Natalie digs into how she has seen the types of problems or challenges that she's seeing evolve over the last couple of years. [14:08] — When people come to work with Natalie, what are they initially presenting as the outcomes they're seeking, and how does that change during the interaction? [17:28] — Natalie talks about reframing clients' expectations when necessary. [21:02] — There's an easy way and a hard way to get a client to move through the pain of changing the way they're used to thinking, Natalie explains. [24:18] — Natalie digs deeper into the basics of the design process that she uses. [29:36] — We hear about the dynamics involved for Natalie in managing both her internal team and the client team. [32:59] — How does Natalie coach leaders in the kind of decision-making that she has been talking about? [37:08] — Natalie talks about the areas where she typically sees points of struggle, as well as her workarounds. [43:17] — We learn more about the dynamic involved with the peer insight side of things. [47:28] — On the technology front, what are some of the challenges and benefits in working with a remote or distributed client? [49:34] — Dawan asks Natalie what she would say to someone who is new to the field or wants to get into the design thinking space. [51:44] — What are some of Natalie's favorite books in terms of design thinking? [55:53] — Natalie shares her advice for someone who is a CEO or running a business who is interested in making an investment in design thinking for their company. [59:04] — Where can people learn more about Natalie, her work, and Peer Insight? Links and Resources Natalie Foley on LinkedIn Natalie Foley on Twitter Natalie Foley at Peer Insight Peer Insight Peer Insight on Twitter Jeanne Liedtka Jeanne Liedtka on Design Thinking 101 Designing for Growth: A Design Thinking Tool Kit for Managers by Jeanne Liedtka and Tim Ogilvie Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer) by Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, and Alan Smith yes@designthinking101.com (Dawan Stanford)
I'm joined by Fred Leichter, the Founding Director of the Rick and Susan Sontag Center for Collaborative Creativity. We'll talk about what Fred learned and led design during his 25-year career at Fidelity Investments, how he's applying that experience at Claremont Colleges, and the promise and potential of human-centered design and design thinking in undergraduate education. In 1996, Fred worked on designing Fidelity's first website, which was a huge breakthrough in the industry. He was in the right place at the right time as the industry transformed, so he was able to see a major paradigm shift happening, and observed that design was at the center of it. In 2006, Fred discovered design thinking. From there, he took on a broader role as the chief experience officer at Fidelity, and used design thinking as the essence of what he did. In a large organization, Fred explains, the natural organization is to use the existing silos within the business. This looks something like passing something from market research to product development to detailed design to specifications to technology to legal and compliance, and finally to production. As a result, it took a fair amount of work to get into a position to prototype products and services, and use manual workarounds before building the technology. Fred will discuss how he approached building out the Hive, which started with trying to engage students at a progression of levels. At the first level, he ensured there was an invitation to make something with a variety of crafting materials. The next level up involved workshops around design thinking, empathetic listening, or making friends with everyone. At the next level, they started offering pop-up classes usually taught by faculty. Finally, they offer semester-long courses for credit. Tune in to hear Fred talk about resisting the urge to rush to a solution by putting alternatives in front of the customer, why we should look at a project expecting to be wrong instead of expecting to be right, the convening that he hosted, the ways in which colleges and universities can be more rigid than large organizations, and much more. Learn More About Today's Guest The Rick and Susan Sontag Center for Collaborative Creativity Fred Leichter at Harvey Mudd College Fred Leichter on LinkedIn The Hive at the Claremont Colleges on Facebook hive_5c on Instagram In This Episode [01:10] — Fred talks about how he arrived at “the Hive,” or the Rick and Susan Sontag Center for Collaborative Creativity at the Claremont Colleges. He takes a moment to describe the schools and points out how highly ranked they are. [07:01] — What were some of the experience that helped Fred see and feel his love for teaching and design thinking? [09:43] — When Fred did the first design on Fidelity's website, he didn't call himself a designer, but he realized that he was interested in the topic and trained himself as a designer. [12:02] — Fred studied the unmet needs of people with aging parents and issues around intergenerational finance when he was at d.school. [15:02] — At the point Fred was describing, was he still using design workshops to help people internally understand and explore the concept? [16:35] — We hear about how Fred set up and built design teams. [18:23] — What tips would Fred offer to someone facing a similar challenge in a large organization? [21:50] — Fred talks about ways to resist the urge to rush to the solution. He also discusses whether he shifted the way people were rewarded organizationally for failing, finding things, and testing things. [24:29] — We learn about Fred's move to the Hive, and why he felt like he would be crazy not to take the opportunity. [28:28] — Fred discusses his approach in building out the Hive, and the various levels offered to the students. [33:17] — Dawan invites Fred to talk about the convening that Dawan attended and Fred hosted. [36:44] — We hear two of the largest impacts that Dawan got from the convening that he and Fred have been discussing. [40:53] — Fred talks about how he sees roles in directing or leading design thinking evolving or changing over time. [44:06] — What are some of the resources for someone, particularly a student, interested in getting into design thinking? [46:19] — One of the best resources that Fred gives to students is a blank notebook and a pen. [47:17] — Where can people find out more about Fred and the Hive? Links and Resources The Rick and Susan Sontag Center for Collaborative Creativity Fred Leichter at Harvey Mudd College Fred Leichter on LinkedIn The Hive at the Claremont Colleges on Facebook hive_5c on Instagram Stanford d.school Fidelity Labs Doreen Lorenzo Frog Design Creative Confidence: Unleashing the Creative Potential Within Us All by Tom Kelley and David Kelley Steal Like an Artist: 10 Things Nobody Told You About Being Creative by Austin Kleon The Opposable Mind: How Successful Leaders Win Through Integrative Thinking by Roger L. Martin Protobot IDEO.org yes@designthinking101.com (Dawan Stanford)
I’m joined by Fred Leichter, the Founding Director of the Rick and Susan Sontag Center for Collaborative Creativity. We’ll talk about what Fred learned and led design during his 25-year career at Fidelity Investments, how he’s applying that experience at Claremont Colleges, and the promise and potential of human-centered design and design thinking in undergraduate education. In 1996, Fred worked on designing Fidelity’s first website, which was a huge breakthrough in the industry. He was in the right place at the right time as the industry transformed, so he was able to see a major paradigm shift happening, and observed that design was at the center of it. In 2006, Fred discovered design thinking. From there, he took on a broader role as the chief experience officer at Fidelity, and used design thinking as the essence of what he did. In a large organization, Fred explains, the natural organization is to use the existing silos within the business. This looks something like passing something from market research to product development to detailed design to specifications to technology to legal and compliance, and finally to production. As a result, it took a fair amount of work to get into a position to prototype products and services, and use manual workarounds before building the technology. Fred will discuss how he approached building out the Hive, which started with trying to engage students at a progression of levels. At the first level, he ensured there was an invitation to make something with a variety of crafting materials. The next level up involved workshops around design thinking, empathetic listening, or making friends with everyone. At the next level, they started offering pop-up classes usually taught by faculty. Finally, they offer semester-long courses for credit. Tune in to hear Fred talk about resisting the urge to rush to a solution by putting alternatives in front of the customer, why we should look at a project expecting to be wrong instead of expecting to be right, the convening that he hosted, the ways in which colleges and universities can be more rigid than large organizations, and much more. Learn More About Today’s Guest The Rick and Susan Sontag Center for Collaborative Creativity Fred Leichter at Harvey Mudd College Fred Leichter on LinkedIn The Hive at the Claremont Colleges on Facebook hive_5c on Instagram In This Episode [01:10] — Fred talks about how he arrived at “the Hive,” or the Rick and Susan Sontag Center for Collaborative Creativity at the Claremont Colleges. He takes a moment to describe the schools and points out how highly ranked they are. [07:01] — What were some of the experience that helped Fred see and feel his love for teaching and design thinking? [09:43] — When Fred did the first design on Fidelity’s website, he didn’t call himself a designer, but he realized that he was interested in the topic and trained himself as a designer. [12:02] — Fred studied the unmet needs of people with aging parents and issues around intergenerational finance when he was at d.school. [15:02] — At the point Fred was describing, was he still using design workshops to help people internally understand and explore the concept? [16:35] — We hear about how Fred set up and built design teams. [18:23] — What tips would Fred offer to someone facing a similar challenge in a large organization? [21:50] — Fred talks about ways to resist the urge to rush to the solution. He also discusses whether he shifted the way people were rewarded organizationally for failing, finding things, and testing things. [24:29] — We learn about Fred’s move to the Hive, and why he felt like he would be crazy not to take the opportunity. [28:28] — Fred discusses his approach in building out the Hive, and the various levels offered to the students. [33:17] — Dawan invites Fred to talk about the convening that Dawan attended and Fred hosted. [36:44] — We hear two of the largest impacts that Dawan got from the convening that he and Fred have been discussing. [40:53] — Fred talks about how he sees roles in directing or leading design thinking evolving or changing over time. [44:06] — What are some of the resources for someone, particularly a student, interested in getting into design thinking? [46:19] — One of the best resources that Fred gives to students is a blank notebook and a pen. [47:17] — Where can people find out more about Fred and the Hive? Links and Resources The Rick and Susan Sontag Center for Collaborative Creativity Fred Leichter at Harvey Mudd College Fred Leichter on LinkedIn The Hive at the Claremont Colleges on Facebook hive_5c on Instagram Stanford d.school Fidelity Labs Doreen Lorenzo Frog Design Creative Confidence: Unleashing the Creative Potential Within Us All by Tom Kelley and David Kelley Steal Like an Artist: 10 Things Nobody Told You About Being Creative by Austin Kleon The Opposable Mind: How Successful Leaders Win Through Integrative Thinking by Roger L. Martin Protobot IDEO.org yes@designthinking101.com (Dawan Stanford)
The remarkable Jean-Louis Racine, head of the World Bank's infoDev Climate Technology Program, joins me today to discuss how he came to apply design thinking in his work, doing design thinking in large organizations, leading design teams, and stakeholder-centered design. Before working at the World Bank, Jean-Louis earned a Ph.D. in robotics engineering and worked as an engineer. This allows him to bring a depth of experience to applying and thinking about design thinking. As you'll hear in our conversation, one of the things that Jean-Louis appreciates most about design thinking is that it forces you to be “solution-agnostic,” as he puts it, and encourages redefining the problem into something that doesn't include the solution. As an example, he shares a story of how this process brought him to the surprising solution of needing many entrepreneurs to fail faster. Many large organizations aren't very risk-tolerant, but design thinking de-risks a project because it's about testing hypotheses. Its rigor and evidence-based principles make it easier to create something that will actually work. Jean-Louis points out that framing the value of design thinking in these terms can be more successful for large organizations than talking about creativity, for example. Jean-Louis points out the need for trust in learning what the design thinking cycle is and how it works. It's something that requires someone to experience it, he explains, which makes things tricky when people aren't inclined to trust you through the process. The solution when people don't embrace the new technique from the beginning is to simply struggle through it. We'll also talk about techniques to get people to give feedback without as many ego issues, the difference between critique and criticism, what it means to design for stakeholders, some fantastic books and resources that will be useful for listeners interested in the various subjects we cover in this discussion, and much more. I hope you'll enjoy this conversation as much as I did! Learn More About Today's Guest Jean-Louis Racine infoDev Climate Technology Program In This Episode [01:34] — Jean-Louis starts off the conversation by telling listeners a bit about himself and his background. He also addresses how he came into design thinking and what the early journey was like for him. [04:36] — We hear the story of the first time that Jean-Louis applied design thinking in his work at the World Bank. [07:41] — When you don't really know what you're doing, you make mistakes, Jean-Louis points out. That's how you learn. [08:22] — What was one of Jean-Louis' mistakes that turned out to be a useful learning experiences? [12:01] — Jean-Louis talks about what has helped him with shaping design thinking to individual contexts. [13:07] — Jean-Louis digs into how things have changed over time in terms of the way organizations or colleagues have responded. [17:56] — We hear more about the ClimateLaunchpad program and how design thinking was applied there. [21:51] — Jean-Louis describes how the teams in the ClimateLaunchpad are brought into an understanding of design thinking to the point that they can apply it to their teams and on their projects. [25:22] — Last year, Jean-Louis was in Kenya running a small design workshop. He shares a story of an event that happened there with a team of people familiar with his design thinking methods. [28:51] — Dawan points out that he and Jean-Louis both face the issue of dealing with people in their work who aren't confident in the design thinking process. [34:11] — Criticism is difficult to unlearn, Jean-Louis points out, and critique is more difficult to give than criticism. [36:33] — How has Jean-Louis found that templates function in the work that he has done? He answers, then talks about where he sees things going in the next several years as he applies design thinking at the World Bank. [43:26] — How does designing for the network of stakeholders change the design process? [45:58] — Jean-Louis talks about whether there are any other open questions that are interesting for him right now. [47:48] — We hear about some resources that Jean-Louis has found useful, and that listeners may find useful as well. [50:25] — Where can interested listeners learn more about Jean-Louis or his work? Links and Resources Jean-Louis Racine infoDev Climate Technology Program ClimateLaunchpad yes@designthinking101.com (Dawan Stanford) Jeanne Liedtka Gamestorming: A Playbook for Innovators, Rulebreakers, and Changemakers by Dave Gray, Sunni Brown, and James Macanufo Designing for Growth: A Design Thinking Tool Kit for Managers by Jeanne Liedtka and Tim Ogilvie Product Design and Development by Karl Ulrich and Steven Eppinger Next Billion
The remarkable Jean-Louis Racine, head of the World Bank’s infoDev Climate Technology Program, joins me today to discuss how he came to apply design thinking in his work, doing design thinking in large organizations, leading design teams, and stakeholder-centered design. Before working at the World Bank, Jean-Louis earned a Ph.D. in robotics engineering and worked as an engineer. This allows him to bring a depth of experience to applying and thinking about design thinking. As you’ll hear in our conversation, one of the things that Jean-Louis appreciates most about design thinking is that it forces you to be “solution-agnostic,” as he puts it, and encourages redefining the problem into something that doesn’t include the solution. As an example, he shares a story of how this process brought him to the surprising solution of needing many entrepreneurs to fail faster. Many large organizations aren’t very risk-tolerant, but design thinking de-risks a project because it’s about testing hypotheses. Its rigor and evidence-based principles make it easier to create something that will actually work. Jean-Louis points out that framing the value of design thinking in these terms can be more successful for large organizations than talking about creativity, for example. Jean-Louis points out the need for trust in learning what the design thinking cycle is and how it works. It’s something that requires someone to experience it, he explains, which makes things tricky when people aren’t inclined to trust you through the process. The solution when people don’t embrace the new technique from the beginning is to simply struggle through it. We’ll also talk about techniques to get people to give feedback without as many ego issues, the difference between critique and criticism, what it means to design for stakeholders, some fantastic books and resources that will be useful for listeners interested in the various subjects we cover in this discussion, and much more. I hope you’ll enjoy this conversation as much as I did! Learn More About Today’s Guest Jean-Louis Racine infoDev Climate Technology Program In This Episode [01:34] — Jean-Louis starts off the conversation by telling listeners a bit about himself and his background. He also addresses how he came into design thinking and what the early journey was like for him. [04:36] — We hear the story of the first time that Jean-Louis applied design thinking in his work at the World Bank. [07:41] — When you don’t really know what you’re doing, you make mistakes, Jean-Louis points out. That’s how you learn. [08:22] — What was one of Jean-Louis’ mistakes that turned out to be a useful learning experiences? [12:01] — Jean-Louis talks about what has helped him with shaping design thinking to individual contexts. [13:07] — Jean-Louis digs into how things have changed over time in terms of the way organizations or colleagues have responded. [17:56] — We hear more about the ClimateLaunchpad program and how design thinking was applied there. [21:51] — Jean-Louis describes how the teams in the ClimateLaunchpad are brought into an understanding of design thinking to the point that they can apply it to their teams and on their projects. [25:22] — Last year, Jean-Louis was in Kenya running a small design workshop. He shares a story of an event that happened there with a team of people familiar with his design thinking methods. [28:51] — Dawan points out that he and Jean-Louis both face the issue of dealing with people in their work who aren’t confident in the design thinking process. [34:11] — Criticism is difficult to unlearn, Jean-Louis points out, and critique is more difficult to give than criticism. [36:33] — How has Jean-Louis found that templates function in the work that he has done? He answers, then talks about where he sees things going in the next several years as he applies design thinking at the World Bank. [43:26] — How does designing for the network of stakeholders change the design process? [45:58] — Jean-Louis talks about whether there are any other open questions that are interesting for him right now. [47:48] — We hear about some resources that Jean-Louis has found useful, and that listeners may find useful as well. [50:25] — Where can interested listeners learn more about Jean-Louis or his work? Links and Resources Jean-Louis Racine infoDev Climate Technology Program ClimateLaunchpad yes@designthinking101.com (Dawan Stanford) Jeanne Liedtka Gamestorming: A Playbook for Innovators, Rulebreakers, and Changemakers by Dave Gray, Sunni Brown, and James Macanufo Designing for Growth: A Design Thinking Tool Kit for Managers by Jeanne Liedtka and Tim Ogilvie Product Design and Development by Karl Ulrich and Steven Eppinger Next Billion
Ela Ben-Ur joins me in this episode to talk about the work that she's done to make design thinking accessible and easy with the Innovators' Compass. Ela spent 13 years at IDEO, and has taught courses from product design to life design at pioneering Olin College as an assistant adjunct professor since 2007. As you'll discover, Ela has a breadth and depth of knowledge and experience with design thinking. She has seen its evolution over time, as well as how it functions in a variety of contexts. She's here to share what she has learned over the last 20 years while teaching design thinking, and while working to make the Innovators' Compass an accessible way for anyone to get started. Ela had a lot of free time during her childhood due to family circumstances, which she'll explain in more depth in our conversation. This led to her seeking out places where people figure out how to get through challenges, which in turn explains her choices to study at MIT and work at IDEO. Through these experiences, she arrived at her current mission: making design thinking as accessible to any person in any moment as possible. In our conversation, Ela will talk about the five questions in the Innovators' Compass: What's happening, and why? What matters most? What ways are there to make things better? What's a step to try? Who's involved? Ela will also discuss other points, including what she would address if she were going to coach a design thinking coach, why it's often better to give people less rather than more when it comes to design thinking, where she thinks design thinking is going in the next couple of decades, where big breakthroughs can come from, and why it's important to go slow to go fast. Learn More About Today's Guest: Ela Ben-Ur at Olin College Ela Ben-Ur on LinkedIn @ElaBenUr on Twitter Innovators' Compass In This Episode: [01:50] - Ela starts things off by explaining her origin story, or how she came into design thinking as a practitioner and educator. [07:18] - Since leaving IDEO six years ago, Ela has tried to tune into where design thinking feels as accessible as it should be, as well as where it isn't accessible. [07:55] - We hear more about Ela's desire to bring people into the space of accessibility she has mentioned, as well as the barriers and challenges. [09:53] - When Ela has found people who are really struggling with design thinking and the process, what has she done to help them? [13:31] - Ela talks in more depth about the questions in the Innovator's Compass, and how she arrived at that configuration. [17:44] - Dawan takes a moment to mentally parse the many representations of a design process, and points out that in many ways they mask the inquiry that is the heart of seeking a pathway from the world we have to the world we want. [21:01] - Especially if you're involved in a challenge, it can be so hard to explore questions and admit that you don't know what's happening or why. [27:04] - Dawan talks about some of the work that he has been doing with Elon University, which involves looking at ways to build out an approach to design thinking that syncs up with the university's learning environment. [29:32] - When working with people who are new to design thinking, or others who are experienced with human-centered design, how does leadership flow? [35:46] - Ela talks about some of the key elements that she would address if she were in the role of coaching someone who will be the facilitator of design teams and activity inside an organization. [40:18] - If you layer on too much too fast, it's not just diminishing returns, it's negative returns, Ela points out. [44:11] - Where does Ela see design thinking, or the Innovators' Compass, going in the next five, ten, or twenty years? [47:06] - Ela points out that so far the conversation has involved a lot of generalizations, and offers some concrete stories in contrast. [53:43] - Ela takes a moment to express gratitude for people who have Tweeted their stories to the #InnovatorsCompass hashtag. [54:14] - Where can people find out more about Ela and Innovators' Compass? [56:19] - One of the things that Dawan ends up correcting in people is seeing design thinking as a recipe for innovation. He and Ela then discuss this concept. [60:04] - We hear about the ways that Dawan tries to get around the recipe concept. [60:57] - Ela responds to Dawan's method for getting around the recipe problem, and shares some of her own patterns. [65:25] - Dawan invites listeners to get in touch with comments, suggestions for future guests, and requests for topics. You can contact him at yes@designthinking101.com. Links and Resources: Ela Ben-Ur at Olin College Ela Ben-Ur on LinkedIn @ElaBenUr on Twitter Innovators' Compass IDEO Olin College SXSW EDU David Kelley> Audrey O'Clair Garrett Mason #InnovatorsCompass Valeria Rodriguez yes@designthinking101.com (Dawan Stanford)
Welcome to the Design Thinking podcast! I'm Dawan Stanford, your host. In each episode, you'll learn to apply design thinking to your goals and challenges. Our guests, who come from a wide variety of industries, will share stories, lessons, ideas, experience, and insights from practicing, leading, and teaching design thinking. In this first episode, our guest is the incredible Jeanne Liedtka. Jeanne has been involved in the corporate strategy field for over 30 years. She's a Harvard Business School graduate and a professor at the Darden Graduate School of Business at the University of Virginia. In addition, she's a prolific author whose works include The Catalyst: How You Can Lead Extraordinary Growth, which won the Business Week best innovation books of 2009, and, most recently, Design Thinking for the Greater Good Jeanne wandered into design thinking when she was searching for a way to be more effective in teaching managers about strategic planning. In contrast, she points out, most people think of strategic planning as a deadly, dull task of filling out paperwork that never goes anywhere. In her search for ways to make the process more interesting and to convey its importance, she hit on design. In our conversation today, she relates how she began using architecture as a metaphor for strategic thinking. In this episode, Jeanne offers insight into how to teach design thinking. The learning experience should be project-based, she explains. The project should matter to the people who are working on it. The learning experience should also be delivered in a way that meets where these people are in that project and avoids overwhelming them. She'll also discuss some of the challenges that are facing design thinking as it continues to evolve. Jeanne explains why it is that the more you move into designing strategy and policy, the harder it is to use some of the powerful tools of design thinking. Learn More About Today's Guest Jeanne Liedtka Jeanne M. Liedtka at the University of Virginia Jeanne Liedtka on LinkedIn @jeanneliedka on Twitter In This Episode [02:17] — Jeanne kicks things off by sharing some of the journey that brought her to where she is today, and explores how she discovered and developed an interest in design thinking. [06:48] — After spending five or six years exploring design thinking in business, it became obvious to Jeanne that a lot of the most powerful uses were happening in the social sector. [08:08] — What were some of the surprises that Jeanne found while writing her most recent book? [10:25] — Jeanne talks about what she would say or what advice she would give if she encountered someone at a party who was interested in bringing design thinking into what they do. [13:07] — We hear more about Jeanne has seen the initial steps of getting out into the world (and out of the conference room) in terms of common challenges. [16:38] — Jeanne discusses an example of what she has been talking about being done particularly well. [20:05] — What are some of the emerging challenges facing design thinking as a methodology or toolkit? [22:55] — Dawan takes a moment to talk about design thinking at the organizational level, in terms of reliability. Jeanne then talks about how things in design thinking are evolving on the measurement front. [27:38] — From Dawan's perspective, one of the benefits to having more measurement tools is related to having conversations with funders or people who need a different kind of evidence before trying a new way of solving problems. [27:59] — In order to promulgate the method, we need to get serious about measurement, Jeanne explains. [29:10] — Jeanne expands on the previous topic of emerging developments in the realm of strategy and design thinking by giving a specific example of the Children's Medical Center Dallas. [34:17] — One of the things that Jeanne is committed to is thinking about how to help people take this toolkit and accelerate the ways we're using it toward more strategic policy-level questions. [34:53] — What are some of the key things to keep an eye on with regard to how design thinking pushes into strategy and implementation? [37:12] — Dawan is often asked how we prototype the intangible. [39:41] — Jeanne talks about how design criteria factor into her approach to design thinking. [43:51] — Jeanne offers a specific example of what she has been talking about. [46:12] — What Jeanne has been talking about goes back to the idea of “job to be done,” she explains. [47:22] — One of the other things that comes to mind for Dawan involves people's first introduction to design thinking. Jeanne then talks about the relationship between design thinking and the assumptions that we carry into creating new stuff. [51:08] — Jeanne talks more about making a good design team inside an organization. [57:18] — We hear more about bringing people to a point where they can comfortably facilitate or lead design experiences with others. [61:54] — What does Jeanne think about the “inside outsiders” in larger organizations? [64:11] — Jeanne talks about what she would do if she had a magic wand she could wave and get thousands of people excited about researching a particular topic, and sharing the results with her. [67:41] — Where can people find more about Jeanne, her work, and her books? Links and Resources Jeanne Liedtka Jeanne M. Liedtka at the University of Virginia Jeanne Liedtka on LinkedIn @jeanneliedka on Twitter The Catalyst: How You Can Lead Extraordinary Growth by Jeanne Liedtka Designing for Growth: A Design Thinking Tool Kit for Managers by Jeanne Liedtka The Physics of Business Growth: Mindsets, Systems, and Processes by Jeanne Liedtka Solving Business Problems with Design Thinking: Ten Stories of What Works by Jeanne Liedtka The Designing for Growth Field Book: A Step-by-Step Project Guide by Jeanne Liedtka Design Thinking for the Greater Good: Innovation in the Social Sector by Jeanne Liedtka Frank Gehry Children's Medical Center Dallas Peter Senge
Ela Ben-Ur joins me in this episode to talk about the work that she’s done to make design thinking accessible and easy with the Innovators’ Compass. Ela spent 13 years at IDEO, and has taught courses from product design to life design at pioneering Olin College as an assistant adjunct professor since 2007. As you’ll discover, Ela has a breadth and depth of knowledge and experience with design thinking. She has seen its evolution over time, as well as how it functions in a variety of contexts. She’s here to share what she has learned over the last 20 years while teaching design thinking, and while working to make the Innovators’ Compass an accessible way for anyone to get started. Ela had a lot of free time during her childhood due to family circumstances, which she’ll explain in more depth in our conversation. This led to her seeking out places where people figure out how to get through challenges, which in turn explains her choices to study at MIT and work at IDEO. Through these experiences, she arrived at her current mission: making design thinking as accessible to any person in any moment as possible. In our conversation, Ela will talk about the five questions in the Innovators’ Compass: What’s happening, and why? What matters most? What ways are there to make things better? What’s a step to try? Who’s involved? Ela will also discuss other points, including what she would address if she were going to coach a design thinking coach, why it’s often better to give people less rather than more when it comes to design thinking, where she thinks design thinking is going in the next couple of decades, where big breakthroughs can come from, and why it’s important to go slow to go fast. Learn More About Today’s Guest: Ela Ben-Ur at Olin College Ela Ben-Ur on LinkedIn @ElaBenUr on Twitter Innovators’ Compass In This Episode: [01:50] - Ela starts things off by explaining her origin story, or how she came into design thinking as a practitioner and educator. [07:18] - Since leaving IDEO six years ago, Ela has tried to tune into where design thinking feels as accessible as it should be, as well as where it isn’t accessible. [07:55] - We hear more about Ela’s desire to bring people into the space of accessibility she has mentioned, as well as the barriers and challenges. [09:53] - When Ela has found people who are really struggling with design thinking and the process, what has she done to help them? [13:31] - Ela talks in more depth about the questions in the Innovator’s Compass, and how she arrived at that configuration. [17:44] - Dawan takes a moment to mentally parse the many representations of a design process, and points out that in many ways they mask the inquiry that is the heart of seeking a pathway from the world we have to the world we want. [21:01] - Especially if you’re involved in a challenge, it can be so hard to explore questions and admit that you don’t know what’s happening or why. [27:04] - Dawan talks about some of the work that he has been doing with Elon University, which involves looking at ways to build out an approach to design thinking that syncs up with the university’s learning environment. [29:32] - When working with people who are new to design thinking, or others who are experienced with human-centered design, how does leadership flow? [35:46] - Ela talks about some of the key elements that she would address if she were in the role of coaching someone who will be the facilitator of design teams and activity inside an organization. [40:18] - If you layer on too much too fast, it’s not just diminishing returns, it’s negative returns, Ela points out. [44:11] - Where does Ela see design thinking, or the Innovators’ Compass, going in the next five, ten, or twenty years? [47:06] - Ela points out that so far the conversation has involved a lot of generalizations, and offers some concrete stories in contrast. [53:43] - Ela takes a moment to express gratitude for people who have Tweeted their stories to the #InnovatorsCompass hashtag. [54:14] - Where can people find out more about Ela and Innovators’ Compass? [56:19] - One of the things that Dawan ends up correcting in people is seeing design thinking as a recipe for innovation. He and Ela then discuss this concept. [60:04] - We hear about the ways that Dawan tries to get around the recipe concept. [60:57] - Ela responds to Dawan’s method for getting around the recipe problem, and shares some of her own patterns. [65:25] - Dawan invites listeners to get in touch with comments, suggestions for future guests, and requests for topics. You can contact him at yes@designthinking101.com. Links and Resources: Ela Ben-Ur at Olin College Ela Ben-Ur on LinkedIn @ElaBenUr on Twitter Innovators’ Compass IDEO Olin College SXSW EDU David Kelley> Audrey O’Clair Garrett Mason #InnovatorsCompass Valeria Rodriguez yes@designthinking101.com (Dawan Stanford)
Welcome to the Design Thinking podcast! I’m Dawan Stanford, your host. In each episode, you’ll learn to apply design thinking to your goals and challenges. Our guests, who come from a wide variety of industries, will share stories, lessons, ideas, experience, and insights from practicing, leading, and teaching design thinking. In this first episode, our guest is the incredible Jeanne Liedtka. Jeanne has been involved in the corporate strategy field for over 30 years. She’s a Harvard Business School graduate and a professor at the Darden Graduate School of Business at the University of Virginia. In addition, she’s a prolific author whose works include The Catalyst: How You Can Lead Extraordinary Growth, which won the Business Week best innovation books of 2009, and, most recently, Design Thinking for the Greater Good Jeanne wandered into design thinking when she was searching for a way to be more effective in teaching managers about strategic planning. In contrast, she points out, most people think of strategic planning as a deadly, dull task of filling out paperwork that never goes anywhere. In her search for ways to make the process more interesting and to convey its importance, she hit on design. In our conversation today, she relates how she began using architecture as a metaphor for strategic thinking. In this episode, Jeanne offers insight into how to teach design thinking. The learning experience should be project-based, she explains. The project should matter to the people who are working on it. The learning experience should also be delivered in a way that meets where these people are in that project and avoids overwhelming them. She’ll also discuss some of the challenges that are facing design thinking as it continues to evolve. Jeanne explains why it is that the more you move into designing strategy and policy, the harder it is to use some of the powerful tools of design thinking. Learn More About Today’s Guest Jeanne Liedtka Jeanne M. Liedtka at the University of Virginia Jeanne Liedtka on LinkedIn @jeanneliedka on Twitter In This Episode [02:17] — Jeanne kicks things off by sharing some of the journey that brought her to where she is today, and explores how she discovered and developed an interest in design thinking. [06:48] — After spending five or six years exploring design thinking in business, it became obvious to Jeanne that a lot of the most powerful uses were happening in the social sector. [08:08] — What were some of the surprises that Jeanne found while writing her most recent book? [10:25] — Jeanne talks about what she would say or what advice she would give if she encountered someone at a party who was interested in bringing design thinking into what they do. [13:07] — We hear more about Jeanne has seen the initial steps of getting out into the world (and out of the conference room) in terms of common challenges. [16:38] — Jeanne discusses an example of what she has been talking about being done particularly well. [20:05] — What are some of the emerging challenges facing design thinking as a methodology or toolkit? [22:55] — Dawan takes a moment to talk about design thinking at the organizational level, in terms of reliability. Jeanne then talks about how things in design thinking are evolving on the measurement front. [27:38] — From Dawan’s perspective, one of the benefits to having more measurement tools is related to having conversations with funders or people who need a different kind of evidence before trying a new way of solving problems. [27:59] — In order to promulgate the method, we need to get serious about measurement, Jeanne explains. [29:10] — Jeanne expands on the previous topic of emerging developments in the realm of strategy and design thinking by giving a specific example of the Children’s Medical Center Dallas. [34:17] — One of the things that Jeanne is committed to is thinking about how to help people take this toolkit and accelerate the ways we’re using it toward more strategic policy-level questions. [34:53] — What are some of the key things to keep an eye on with regard to how design thinking pushes into strategy and implementation? [37:12] — Dawan is often asked how we prototype the intangible. [39:41] — Jeanne talks about how design criteria factor into her approach to design thinking. [43:51] — Jeanne offers a specific example of what she has been talking about. [46:12] — What Jeanne has been talking about goes back to the idea of “job to be done,” she explains. [47:22] — One of the other things that comes to mind for Dawan involves people’s first introduction to design thinking. Jeanne then talks about the relationship between design thinking and the assumptions that we carry into creating new stuff. [51:08] — Jeanne talks more about making a good design team inside an organization. [57:18] — We hear more about bringing people to a point where they can comfortably facilitate or lead design experiences with others. [61:54] — What does Jeanne think about the “inside outsiders” in larger organizations? [64:11] — Jeanne talks about what she would do if she had a magic wand she could wave and get thousands of people excited about researching a particular topic, and sharing the results with her. [67:41] — Where can people find more about Jeanne, her work, and her books? Links and Resources Jeanne Liedtka Jeanne M. Liedtka at the University of Virginia Jeanne Liedtka on LinkedIn @jeanneliedka on Twitter The Catalyst: How You Can Lead Extraordinary Growth by Jeanne Liedtka Designing for Growth: A Design Thinking Tool Kit for Managers by Jeanne Liedtka The Physics of Business Growth: Mindsets, Systems, and Processes by Jeanne Liedtka Solving Business Problems with Design Thinking: Ten Stories of What Works by Jeanne Liedtka The Designing for Growth Field Book: A Step-by-Step Project Guide by Jeanne Liedtka Design Thinking for the Greater Good: Innovation in the Social Sector by Jeanne Liedtka Frank Gehry Children’s Medical Center Dallas Peter Senge
Aligning faith and work isn't easy. When business coach Ed Rush invited me to a workshop he was putting on in San Diego that he called Ultimate Breakthrough and that promised to specifically discuss how to merge faith with growing a business, I knew I had to attend. It was a great event for many reasons but it really threw me for a loop. While at that event I realized that there was a calling I was resisting. That event -- and specifically Melvin's message -- helped me give-in to that call and start this show. I made sure to connect with Melvin on Facebook and I make sure to watch his daily videos for my burst of faith inspiration. If you've ever felt trapped in a pit of unworthiness, knowing you were called for more but afraid to take action, then I hope this episode speaks to you. My guest grew up in apartheid South Africa as one of six children in a Hindu family. They were incredibly poor living in a tin shack with no running water. But he was greatly influenced by his mother and her belief in Jesus. She used to tell him that if he ever wanted anything he was to pray to Jesus. Melvin went from spending $2 to rent an audio tape of the legendary speaker Zig Ziglar to becoming a vice president in the Ziglar organization. Today, he's a an advisor to CEOs, political leaders, and entrepreneurs looking to take themselves, their countries, and their businesses to new heights of success in a way that's consistent with their faith. In this episode of The Courageous Entrepreneur show Melvin reveals... The role faith plays in helping us break free from the chains of trauma How to deal with feelings of unworthiness and embrace the fact that Jesus is our brother How shame can block faith How an abundance mindset fits with being faithful and so much more. Learn More About Today's Guest Reach Melvin: at his website and learn of his upcoming events on You Tube where you can watch his videos on Facebook where you can communicate with him and get Melvin's inspiring messages on a daily basis Go Deeper with Additional Research Outwitting the Devil by Napoleon Hill - This little known book by Napoleon Hill shares his thoughts on faith and entrepreneurship. His wife wouldn't allow it to be published because she thought the message was too strong. I love this. It's one of my favorite books.
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