Podcasts about minor hotels

What does it take to lead one of the world's fastest-growing global hotel groups while staying true to the heart of hospitality?In this episode of The Modern Hotelier, hosts David Millili and Steve Carran sit down with Gonzalo Aguilar, CEO of Europe & Americas at Minor Hotels, to discuss his remarkable journey from restaurant manager to global hospitality executive. Gonzalo shares how growing up across multiple continents, learning from his father—a lifelong hotelier—and leading hotels around the world shaped his leadership philosophy and passion for creating exceptional guest experiences.The conversation explores Minor Hotels' global expansion strategy, its shift toward an asset-light growth model, the launch of new hotel brands, and the company's vision for expanding across the United States and Canada. Gonzalo also shares valuable insights on balancing global brand standards with local market needs, building strong owner partnerships, and why the best hotel leaders are deeply connected to their communities.In this episode, you'll learn: Why Minor Hotels is embracing an asset-light growth strategy  The company's expansion plans for North America  How new hotel brands are helping meet evolving owner and traveler needs  The importance of adapting global hospitality strategies to local markets  Why community engagement remains the foundation of exceptional hotel leadershipWatch the FULL EPISODE on YouTube: https://youtu.be/7on3C3IsOOoLinks:Gonzalo on LinkedIn: https://www.linkedin.com/in/gonzalo-aguilar-/Minor Hotels: https://www.minorhotels.com/enFor full show notes head to: https://themodernhotelier.com/episode/309Follow on LinkedIn: https://www.linkedin.com/company/the-..Join the conversation on today's episode on The Modern Hotelier LinkedIn pageConnect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil.

Being that the 2026 Independent Hotel Show Miami is only a couple of months away, this special IHS Series episode features the VP of Development, U.S. & Canada at Minor Hotels, Genna Panagopoulos!  Genna joins the Suite Spot podcast to discuss: The Minor Hotels Brand & Special Announcements The Independent & Lifestyle Hotel Landscape The 2026 Independent Hotel Show Creating Unique Experiences for Travelers And much more. Ryan Embree: Welcome to Suite Spot, where hoteliers check in, and we check out what’s trending in hotel marketing. I’m your host, Ryan Embree. Hello everyone, and welcome to another episode of The Suite Spot. This is your host, Ryan Embree. We are here for the second season of our Independent Hotel Show series. That means we are gearing up, if you can believe it, for the Independent Hotel Show here in September and Miami Beach. I am so excited and equally excited to bring in a familiar voice. We had her on the podcast just a couple months ago in New York City, Genna Panagopoulos, VP of Development North America at Minor Hotels. Genna, welcome back to the Suite Spot. Genna Panagopoulos: Hey, thanks for having me again. Ryan Embree: Yeah, excited to have you. We were talking off camera. Typically, I usually do the virtual interview before meeting you in person, so this is a little bit more comfortable here, virtually back in, in, I think you’re in Atlanta. I’m here in our TMG headquarters in Orlando, but second time on the Suite Spot. We really didn’t get to get into your hospitality background, kind of a tradition here. Wanna introduce you to our audience a little bit more, intimately and in depth. Talk to us a little bit about your background in hospitality and the journey that led you to Minor Hotels. Genna Panagopoulos: Well, it starts a long time ago because I grew up in the hospitality industry. Typical greek immigrant story. My father came here with just a few dollars in his pocket and ended up building a pretty successful restaurant business in Detroit. So if you ever are in Detroit, if you say Jimmy, the Greek people will know him. But I went to, I obviously grew up in Michigan, went to Michigan State, really, and started studying hospitality with the intent of taking over the restaurant business. And then I did an internship for my father and realized I did not love it as much as he did. And so I ended up falling into the hotel space and specifically hotel investment, real estate development, and have just fallen in love ever since I started my career at Davidson Hotels and Resorts back when they were in Memphis, actually on their business development team. And then they moved to Atlanta, ironically, next to IHGs headquarters. So I was with Davidson for a few years, hopped in over to IHG, where I was for 10 years, did everything from feasibility to business development to even brand, which is a little bit unique. And I don’t wanna undermine that because I had a lot of people say at the time, why would a developer ever go to brand? Like, that’s, you’re where you wanna be. But for me, it was so critical to kind of unlocking new opportunities in the future because the skills I gained in a year and a half on the team work just the role that I’m in now is super helpful because it’s, it’s kind of like wearing two different hats, right? A creative versus a mathematician. So anyways, I was there at IHD for 10 years, and then this opportunity at Minor came up last summer. I was so ready and excited to take on like a new challenge and I thought that it’d be a really fun and exciting new endeavor for me with this combination of my background. So, it’s exciting. Minor’s been super supportive and it’s a little weird to go from working in an office with thousands of colleagues to being the one of one in an entire continent, but it’s been great so far. Ryan Embree: Yeah. And what a unique opportunity. We’re gonna talk about that here in a moment because I think it’s absolutely fascinating. But your story is very familiar. I mean that we hear all the time from our guests, a lot of them start in that f&b kind of space and then transition over to the hospitality side, but super comprehensive skillset, which I’m sure has set you up for success in your role at Minor Hotels. Now, we met face to face at NYU IHIF, where just a couple weeks removed. I call this kind of takeaway season where everybody’s on LinkedIn, kind of frantically typing their takeaways and what they felt about the state of the industry right now, what we’re looking back on New York City, maybe you could start kind of zoomed in version of how that event for you and then maybe back up with an industry lens on some of the biggest takeaways from your time at New York City. Genna Panagopoulos: So from a Minor perspective, we had a really successful conference. So we had tons of meetings while we were there. Really good ones too, on some deals that were hopefully perpetuating. And then we’ll be announcing maybe by the Independent Boutique Hotel Show, but it was, the energy was very live, the excitement for Minor Hotels, was very visceral people, I think, you know, hoteliers are really looking for brands that understand their position. And because Minor is, you know, I always describe it as an owner first, then an operator, now a brand, right? And we still own an owner lease a vast majority of our portfolio. So we know what it’s like to be in their shoes, quite honestly. So it was a successful, like I said, the energy was there. It’s very validating to know that a lot of our marketing is working and all of the, the word of mouth and the fact that we’re out there, iI’m having to educate people less and less with every conference about who we are. So that’s great. Zooming out on an industry lens, you know, I think, you know, even just looking at beginning of the year to NYU IHIF, this sentiment is very different, right? You know, at the beginning of the year there was so much excitement over the World Cup. You and I spoke about that at NYU and it’s, it’s obviously been tempered quite a bit, and the K economy is still happening. We’re seeing luxury, the rates of the projects that I’m working on, I’m just shocked at how high they are and, how well the competitors are doing in the upper luxury space. It’s really fascinating. So I’m definitely seeing that as well. But the sentiment, and appetite to grow is definitely there. People are still looking to place equity, not ton, not huge amounts, but we’re, we’re seeing that there are still gaps on that front. Ryan Embree: The resiliency of our industry, I think, continues, right? It just, the momentum there, every single time we see a headwind, we continue to push through, which is really, really cool to see that owner. And, and from a development, I mean, new brands, new projects being announced, this is the space that we’d love to see, you know, more and more because there’s more and more demand growing travelers continue to prioritize travel and the experience economy, which is great for us hoteliers. So we just need some more rooms here, which is obviously what you’re tasked with, right, Jenna? So, but I wanna talk about Minor Hotels. I know you talked about needing a little less education now, but educate us here on the Suite Spot. I mean, Minor Hotels, brand spanning from select service all the way up to that ultra luxury segment ton of brands. They don’t have time for all of them today, but maybe you could share some of your personal favorites and within the hotel, Minor Hotels portfolio, what makes those brands unique? Genna Panagopoulos: Yeah, sure. So yeah, like you said, we now have 12 different brands, four of which were launched last year right before I joined the company. But we have these two lineages, I think within Minor Hotels history, right? We have our roots, which come from Thailand, and Anantara and Avani are great examples of that. And then we have our European roots from acquisitions over the years. So we’ve got brands like…that came from Portugal, NH, which is a very established brand out of Madrid. The four that we launched last year, offer really unique things that we never had before in our portfolio. So as we were looking to grow, we knew that that was something we’d have to have to kind of have on our menu of options for potential hotels, because some of these brands don’t work in every asset type and not every market, though most of our brands have a lot of flexibility to be able to grow into different asset types. But I guess my favorite, and I’m really excited about the Wolseley hotel brand we launched last year. So Minor International owns, which of course, Banner Hotels Resorts is a part of, owns Wolseley Hospitality Group out of London. And there’s a really beautiful institutional restaurant called the Wolseley that’s very famous. If you ask anybody from London, they definitely know the Wolseley. In fact, most people I know that just traveled to London know the Wolseley. So we own, we own that company and decided to take that brand into the hotel space, which is interesting because it’s a restaurant moving into the hotel world. And our first one will open in New York next year, but it’s been really fast. I think it’s really fascinating. There’s a lot of membership club opportunities with that one. And so that’s kind of an new trend we’re starting to see in the luxury space. Ryan Embree: It’s gotta be great to be able to have that breadth and spectrum of property or investment type for an owner to come in and say, this is maybe the market that I’m interested in pursuing, and then figuring out and kind of curating and tailoring what asset, what brand is gonna fit best there. And we talked about this a little at NYU, but I think, again, your job is so fascinating. You have this well-established, extremely popular worldwide brand, and here you are tasked with bringing it into the North American market, right? I’m sure there’s a lot of envious developers out there, what has been kind of, and really you only get to launch a brand like this into a new market only once. So what has been kind of your approach, Jen? I’d love to get kind of the background on what’s been your approach and what kind of feedback you’ve been initially hearing. Have owners been kind of waiting for this, you know, to arrive here and, and what are you hearing from owners right now? Genna Panagopoulos: It’s a tale of two stories as they say, right? So in the luxury space, there’s so much excitement. We are very established, people in that space know us, and wanna be the first to help us develop here. So that’s where we’ve seen the vast majority of our interest. Now, when you shift to looking at some of the upper upscale through the select service brands that we now also offer franchise, which I don’t know the stat off the top of my head, but it is a large component of those properties, those segments are operated by third parties and franchised. So being that we’re newer into that space, that’s where the challenge has been. So, but yeah, in terms of the hardest thing and I have to tackle every day is where do I spend my time? Because there’s constantly deals coming my way. We have to, we have to be quite strategic and mindful about what has the most likelihood of being the best representation of our brand in our target markets. So early on, when I started, I think the first four weeks of me taking the role, I had developed a pretty cohesive development strategy of where we wanted to spend that time. And where that is really any of the top, let’s call it 20 markets in the US that have international demand. So we have top markets that don’t have as much international demand, and we’ll look at those, but we just think that our value is gonna come from driving international business into these hotels. And then totally opposite from that, with Anantara, our, you know, wellness, upper luxury experiential brand. We are really excited about finding deals in kind of everywhere else except for those urban markets, right? So hard to get to places. Last week I was driving through Utah and Colorado, six hours in between each of them. So just to give you a little flavor, we were looking at a couple different opportunities in those states. You know, Hudson Valley is somewhere we wanna be Montana, Wyoming. So, you know, it’s a little bifurcated our approach to our various brands. But we’re trying to be very diligent and strategic about it. So we don’t get distracted by things that aren’t going to help us grow here. Because once we have good examples, we really believe the first few have to be really good. Once we have those, we’ll be able to drive further, further growth at a more quick pace. Ryan Embree: Yeah, no, absolutely. And what you were talking about how best to spend your time, I think that’s a, a challenge that hoteliers have had since the dawn of this industry. But it’s very exciting and very cool to hear those different approaches because, you know, you have the privilege of having that background, of having that history and, and culture already built over an in another market, bringing that here. But you also have the exciting new flavor of providing something new, maybe in some, some very experiential markets right now, which experiential travel is just absolutely exploding another traveler trend right now. And you already have some several success stories we touched on at NYU. Let’s dive a little deeper into some of those projects, Genna. Genna Panagopoulos: Yeah, so we’ve got, I guess our next one that I’ve already kinda spilled the beans on it, but the releases are already out there, but the first Wolseley in the world will be opening next year in New York in the former Lambs Club property. And I think it’s just such a fantastic market to open the first Wolseley hotel. You know, theoretically it could have been in London and hopefully we do have one in London soon, but it’s a very special cherished brand and it’s not the one thing I also just wanna spend a moment on, even though it’s luxury and it’s this very quintessential British kind of formal service style, it’s egalitarian at its roots, it’s really meant for everybody. So you could walk into the, into the Wolseley in London and see celebrities next to politicians and you’re Joe Schmo walking in off the street, you don’t need a reservation. And so I think it’s a really beautiful evolution of the, of the history of that brand. And I’m so excited for it to land in New York. Ryan Embree: So we can announce right now in 2027. The Suite Spot will be on site. We can do nice little episode up there hopefully. Genna Panagopoulos: Next, next conference in New York. We’ll be able to do it there. Ryan Embree: Alright. Genna Panagopoulos: Yes. And then a little, actually, I guess the next one that’ll open in 2029 is Anantara Turks and Caicos, which is a 100% residential hotel, really, really beautiful resort heavy wellness, you’ll find with Anantara. We really lean into the wellness, longevity space. And so, we pride ourselves on always being at the forefront of the latest wellness, the direction wellness is going. And so longevity, for example, right now is very important to us. And we’re seeing that bleed into the residential space. So, you know, just the way that’s getting threaded into the residential experience, into the hotel guest experiences is very fascinating to watch. And then in 2030, we’ll also have another Anantara in Miami, very close to design district. It’s kind of at the epicenter of where design district, Edgewater and Midtown all meet the views from the hotel will be incredible. There’ll be a helipad, a 30,000 square foot spa. And then a mix of hotel rooms, residences that people are living in, and then also residences that can get rented out to hotel guests as well. So we are super excited, I think, you know, having these three hotels in these three markets, right? We’ve covered New York where we already have a hotel, by the way, the NH collection, Madison Avenue, we’ve had there for a few years, which we actually own. And then, you know, Miami, which is a key market, obviously very heavy international demand, but just if you had to tell me to pick one plate, one urban market to put it an Anantara, that would be it. And then Turks and Caicos is such a important market for U.S. leisure travel. So these couldn’t have been better, better markets for us to be entering and launching region. Ryan Embree: Congratulations. What a strong pipeline and really cool projects you’re working on, excited to kind of see those and the announcements as they start to roll in and the pictures, those views that you’re talking about. But I think, you know, the Turks and Caicos property is something we’ve been talking about on the podcast. That CALA region is also booming right now. So, you know, it’s not just, I think sometimes when we say, you know, obviously bringing into the North American market, we tend to go a little bit more domestic, but to expand that into CALA I think is gonna be absolutely critical. ’cause you’re right, so much of that US domestic travel is now spending, you know, time and money in those areas, and looking a little bit more towards that for their experiences. So exciting all around. And of course we love, you know, we’re based here in Florida, so we’d love a new project. We’ll, we’ll definitely be keeping an eye on that Miami project that you have. But this is speaking of Miami, this is our independent hotel show series. Talk to us, you know, why you feel some of the Minor Hotel brands fit within this independent and lifestyle category. And what advantages do you see independent hotels or even experiential brands and lifestyle brands have in today’s hospitality landscape? Genna Panagopoulos: I’ll answer that last question first. If you don’t have that experiential, that’s table stakes today. So, we’re, I believe we’re only gonna see that become more and more important as the years go on. Because if you look at the consumer data of what the younger demographic, where they’re spending their money, it’s not experiences. It’s not, it’s no longer on goods. So having these really cool, unique experiences that they can travel and and receive is gonna be critical in terms of what we have to offer for independent hoteliers, keep in mind this is our roots, right? We started our, our company was founded by Bill Heineke, who, fun fact, and I can’t remember if I’ve already told you this, but the reason we’re called Minor is that he went to go start his business at a very young age of 17. And when he was getting his his business license, they said, sorry, but you need an adult to sign with you ’cause you’re a minor. So he’s really one of those serial entrepreneurs, wicked smart, wicked great at launching businesses, but he was an independent hotelier. That’s how he got his start. So he’s still driving a lot of the vision of the company. And I could tell you coming from a larger brand company into this environment, it is incredibly entrepreneurial. And because we also own hotels, but also operate for a lot of our owners, we truly believe we have this, like this hotelier mindset. We’re more of an operator than we are a brand at this moment. And so I think that could help lend itself to independent owners who are looking for a little bit of support. And we’re here to lean in as much as they want and as little as they want, but there’s benefits to it, right? We can help save on OTA costs, we can help save on purchasing. We’ve got great technology to help with forecasting and revenue management and and so on. So there’s definitely places to tap in. And I think particularly now more than ever with our two collection brands that we launched last year, so I started telling you this, but I didn’t finish telling you the brands that we launched, but two of them that we launched last year are collections. One is minor reserve collection, which is in the luxury space. And then Colbert collection, which is more upper upscale, maybe entry luxury. And those are just such, they’re primed for independent hotels, right? That’s why they were launched. To be able to keep the heritage and the name of an independent hotel play off of it, but then get all the back support, all the things behind the scenes that consumers will really never see, but it’ll help make operations much more efficient and smooth. And so we think that’s where there’s a lot of opportunity and we’re, you know, we’re priding ourselves on that. We’re here to be a partner and not a brand that’s telling you have to do it this way. So that’s where we’re really thinking this is the opportunity for us in that space. Ryan Embree: Well, it says, it says a lot that, to have two collection brands dedicated to that space really shows the investment in the future of these kind of independently run or branded properties and see the opportunity there because again, looking, you mentioned the lens and view challenges about independent hotelier and brand is very different from those big brands that have the scale to kind of combat those challenges a little bit more efficiently. So, you know, independent hotels, we always talk about on this series specifically are looking for any edge or opportunity to differentiate themselves to the traveler because they are really first in line to present a one of a kind experience. If you think about it, one of those places is f&b, a trend that obviously Minor Hotels has taken and ran with, especially with converting a f&b brand to hospitality brand. How have you leveraged the f&b theme with potential owners and when you’re having these conversations with investors, as you look to bring Minor Hotels to North America? Genna Panagopoulos: Yeah, so, well first we have a, when I was doing my onboarding in Madrid and Amsterdam, I toured our Anantara in Amsterdam and they had just, maybe they, a couple months before they had just concluded a chef series where they brought I believe 20 or 30 Michelin rated chefs under their roof and had a food festival, which I had never seen that. Like how amazing to bring. I didn’t know that, that that many Michelin chefs would be side by side cooking for each other, right? But it’s a really special thing. And I think that shows you that Minor is very credible in this super experiential high end f&b space separate to that. And so we have the talent in-house. Separate from that, when you look at our brands and the way our Colbert brand, for example, our Colbert, I don’t even wanna call it a brand ’cause it’s a collection. It’s not really a brand the way we thread food and beverage into the guest experience, right? So each hotel is completely unique within the collection. We don’t want any two to really look alike, to be honest with you. But as part of the one ritual that you can, that you can count on as a guest at every Colbert is a food and beverage driven experience. So whether that’s a bespoke cocktail that’s mixed for you, right as you enter the door, or maybe, after you’ve checked in and you’re in your room, a bell cart is a food and beverage bell cart of sorts is delivering a special experience to your door something that ties back to the identity that the hotel has, but is very curated and special, right? Not something that’s like a here’s the, the chocolate chip cookies we made today. No. Right? We want something really beautiful, thoughtful, creative, and that shows the craft in it that either ties to the experience or the identity of the hotel. So I think that’s really important and those little things go a very long way. Ryan Embree: A hundred percent. And those are the little things that add up in the independent hoteliers world that can, you can have the edge, right? And I mean there’s a whole now space with food tourism. I mean, it’s got a name for it now. That’s how large this trend is. And hoteliers are looking at F&B very, very differently than they did five, 10 years ago. It was a first a place where they started to look and say, where can we cut costs? Where can we make efficiencies? Now the brands that I think are doing it right are leaning into it. They’re seeing it as a part of their guest experience and also a huge opportunity for their local markets too. I think people, you know, in locally have looked at through a different lens at what a hotel F&B experience can be. And when someone comes to town, they might not be going to that restaurant. They might be going to a hotel or a resort, and it having that experience there. So very interested to see, right. Genna Panagopoulos: It’s, I don’t mean to interrupt you. But I just wanna say, I was recently having the conversation because when I started in the industry, we would joke, you could, you could like blow a cannon through a hotel restaurant. Nobody wanted to go to a hotel restaurant. Back in the day, they were cool. And it was like, oh, I’m staying at this hotel, meet me at the restaurant. But for a while, you didn’t wanna go to a hotel restaurant. It was vanilla, it was boring, it had no identity. It was just an extension. It was just a restaurant within a hotel. Now it’s such an important driver of bringing people to that hotel, whether local or visiting from out of town. And so there’s such an opportunity. I just, I look back at the time that those hotel restaurants were not attractive. And now I’m like, no, it’s such a beautiful component to an experience and I’ve seen really amazing destination hotels that are operated by the operators, but have a totally unique identity that’s very strong and compatible with the hotel, but not homogenous with the hotel. Ryan Embree: Absolutely. It’s very, very cool to see that evolution. And I think it’s only, again, as the trend continues to grow, I think it’s only gonna get stronger. You’re gonna see more emphasis on that f&b experience. And I personally can’t wait. Because I love those types of experiences to kind of see that evolve. And we’re gonna learn a little bit about maybe some of your favorite f&b experiences within the portfolio here. So let’s do my favorite part of the episode. Some rapid fire to get to know you Genna and the Minor Hotel portfolio a little bit better. Let’s start with one of your, you talked about maybe future favorite views at your property, but right now what is one of the favorite views at your properties in the portfolio? Genna Panagopoulos: I know you’re trying to do rapid fire, but of course I’ll just story tell a little bit. Ryan Embree: No, not at all. Please. Genna Panagopoulos: The Avani in Amsterdam, I had the opportunity during my onboarding with Minor to go to Amsterdam for a few days. Because we have a ton of hotels in Amsterdam. And I got to stay there and I woke up, I think it was a Sunday morning, and I had one of the upper level rooms and floor to ceiling windows. And I just, I watched the city wake up. It was so cool to see the sunrise from my room, but also the canals were coming to life. People were in boats and I had this cup of coffee and they had a great lounge here. And it’s not, it’s not a fancy hotel, right? It’s an approachable lifestyle of hotel. But it was really, it was so beautiful. I had this like Minor Magazine I was reading and I read the full thing. It was so lovely. And I’m actually taking my daughter there in a few, in two weeks, because I loved it so much. Ryan Embree: Very cool. Yeah. And she’ll get to have that view of the, the property as well. What about favorite fact? A fun fact about one of the properties? Genna Panagopoulos: Okay, so one of our new Colbert collections, that I believe is open now in Florence. It’s called Port Rosa, which it translates to Red Door. And it is actually one of the oldest, it might have been the first hotel actually in Italy and one of the first hotels in Europe. So it’s just so funny ’cause here we call our historic hotels 200 years old. And, and here we have like an 800 year old hotel. So I think that’s, I don’t think I could top that. Ryan Embree: Yeah, that puts it in perspective. Favorite signature dish? We talked about f&b experiences at one of the properties. Genna Panagopoulos: So I know I’m talking a lot about Amsterdam, but that was, it obviously left an impression on me, but at the Tivoli, which is one of our entry luxury brands, very well established in Europe, they really pride themselves on food and wine. And so culinary is a huge component of that experience. So I get to eat at the restaurant in the Tivoli called Ombre. And they really try to weave in creativity and art into the overall experience. And so they took it, they took inspiration from Rembrandt, and so Ombre is one of the 12 colors of Rembrandt’s palette. And so they, they had a beautiful way of weaving that into the food, the color of the food, the color of the menu, the names of the menu items. And it was just a beautiful, and you could watch the chef finish the food right at the entrance. And it was just, it was remarkable. It’s also on the canal. It was an evening candle lit room. It was beautiful. Ryan Embree: I mean the marketing team for some of these properties I’m sure has no shortage of content and storytelling. I mean, this is every hotel marketer’s dream. What about favorite guest experience or amenities at one of your properties? Genna Panagopoulos: That’s a good question. The, also in the Avani in Madrid, so, when I had wrapped up, I had trained in Madrid. I went to Amsterdam for a weekend, came back to Madrid to kind of give everybody my 2 cents of how the project or how the onboarding went. And I was only there for one or two nights. I was so tired. I had been gone for like two weeks. I missed my kids. But I came back and the Avani in Madrid as my welcome city had a smoothie set up. And I had never seen this, and I don’t even know if I’ll ever see this again, but they had a little, a little tiny, I think it’s called like a bullet blender, right? That I could blend in my room. They had the most beautiful, I don’t even know what fruit it was, but it was sweet. It was delicious. They had a variety of milks next to it that I could mix with the fruit, and then of course a little ice bucket and some honey. And it was just everything that I needed. I was so tired from being on the road and to come back and have this really like, cool, healthy, nutritious, it was so, it was like they were reading my mind of what I needed. And I’ve never been in a lot of amazing hotels. And again, Avani is not a luxury brand, but they totally nailed it. And then about an hour later after it, ’cause I had checked in fairly late in the day, they showed up at my door with this beautiful wind down tea set up, and it was, you know, tea can be hit or miss. Yeah, it was so beautifully floral and delicious. And I’m not even a tea drinker. And I loved every moment of it. And they had the most perfect cookie to compliment. Ryan Embree: It’s brilliant by the way, that smoothie, because it makes you a part of the process. It makes you feel a part of the experience. I’m sure a ton of people are sharing that on social media. They’re talking about it. I mean, how easy could it have been to just deliver a smoothie, but for you to kind of be a part of that experience, I think makes it a little bit more special. Very, very cool. I’ve never heard that either. Very cool. And then the last but not least, favorite piece of artwork at one of your properties? Genna Panagopoulos: Thats a tough one. Coming back to the fact that we have an NH hotel in Amsterdam called the Schiller, with tons of authentic Danish artwork. But I’ve also heard that the Tivoli Puerto Gaia has a lot of remarkable pieces. In fact, they have over 70 pieces of authentic art. One of my favorite artists is a Spanish artist…and his works are there. So I haven’t seen it in real life, but that’s on my bucket list. Ryan Embree: Well, I’ll tell you, this was probably the most internationally friendly rapid fire that we’ve had here. When asking these questions. You took us to Madrid, Amsterdam, Italy, all over the place. So, we’ll definitely, I can feel the hoteliers now doing some research on these hotels and planning their vacations. Let’s shift to the Independent Hotel show. It’s happening September 16th, 17th in Miami Beach. And remember Suite Spot listeners, don’t forget to use promo code Ryan26 for a complimentary registration. Genna, and I would love to see you there. Genna, you recently joined the show’s advisory board. Congratulations on that. What inspired you to get involved with this event and how do you see it supporting independent hoteliers? Genna Panagopoulos: First of all, thank you. And I’m really flattered to be on the advisory board. When we started our, when I was working through our development strategy as part of that, we were talking about the various conferences we wanted to attend. And we really think that we’re different from a lot of the big players that are already here, right? We’re trying to not be aligned with them, but a totally different offering. And so for us, it was really important that we find these independent hoteliers, boutique hoteliers that, again, are looking for somebody to help support them and maybe make their lives a little bit easier, but not be always watching over their shoulder. And so for us that this was perfect, I actually hadn’t come across it until they reached out to me. And it came about 48 hours after we had said, we need to find a show or a conference that has specifically this. And it just fell into our lap. And so we, it was, it was very serendipitous and we’re very excited. In fact, I hope we can continue to attend and I’ll be bringing my colleague from Mexico actually to help run the process with us while we’re there. So we’re excited. I also think that we could learn a lot of what independent hoteliers need and their challenges are and be able to help them out. Ryan Embree: Yeah, it’s a very, very unique event. I’ve had the privilege of being to the show since its inception a few years back. So much learning, there is something special when you put a group of independent hoteliers together in a room. The networking that goes down. It really is unlike any other event I’ve been to. So, again, hope you will join Genna and I in Miami Beach in September. We hope to see you there. As we wrap up today, we got a couple more minutes. What is your vision for the future of Minor Hotels in North America? Genna Panagopoulos: Listen, we don’t wanna be as big as everybody else that’s here, but we wanna have a really good foothold. I don’t think I mentioned this, but we have a little over 600 hotels worldwide, including in pipeline. And we’re really everywhere except for North America. And so it just feels like the right progression, of where we even have hotels in South America, in Mexico, right? So we’re really kind of closing in from all directions. And so we just wanna have good hotels here. Good representation on, fun fact, British and US travelers make up the majority of Anantara guests worldwide, even though we have no Anantara here in the U.S.. So, Norin England. So people want it, and I think once they’re here they will absolutely come. So we’re excited. We just want what we want. A good representation of hotels. Hopefully that’s somewhere around 20 to 30 hotels in the coming years. Ryan Embree: Well, you’re off to a super strong start. Congratulations again, Genna. It’s exciting to be here, kind of at the starting line of this Minor Hotel’s journey in North America. It will soon follow suit, like the rest of your brand is. So we’re excited to watch that unfold here in the upcoming years. Genna, thank you so much. We know you’re busy. You mentioned it before. We appreciate you taking your time, spending some time with us and talking about Minor Hotels and in the Independent Hotel Show. Again, we’re, we’re excited that we’ll both be attending there in Miami. And hope you will too. So Genna, thank you for your time. Genna Panagopoulos: Thanks for having me again. Ryan Embree: Alright and we’ll talk to you next time on The Suite Spot. Thank you for listening. To Join our Loyalty program. Be sure to subscribe and give us a five star rating on iTunes. Suite Spot is produced by Travel Media Group. Our editor is Brandon Bell with Cover Art by Bary Gordon. I’m your host Ryan Embree, and we hope you enjoyed your stay.

NYU IHIF 2026 was full of insights and thought leadership from some of the best and brightest hospitality professionals in the industry.  In this episode of the Suite Spot, you will get to hear from some of the most influential and biggest names in hospitality in the exclusive interviews we were able to cover at the event.  NYU IHIF is the epicentre of hospitality brands, capital, and fast-paced dealmaking – opportunity moves fast, and so should you. This is where the rebound takes shape, where leaders uncover what's next, and where relationships turn into real transactions. Ryan Embree: Welcome to Suite Spot, where hoteliers check in, and we check out what’s trending in hotel marketing. I’m your host, Ryan Embree. Hello everyone. Welcome to another episode of the Suite Spot. This is your host, Ryan Embree and VP of Marketing here at Travel Media Group. Cassady Quintana: And I’m Cassady Quintana, Brand Ambassador here at TMG. Ryan Embree: And today we are fresh back from NYU IHIF 2026. My second time in attending this incredible event. Cassady, your first, what were your thoughts? Cassady Quintana: Yeah, I thought overall was a great event. A lot of optimism, especially as we’re heading into the summer season. So I thought, you know, the conversations that we heard on the panels and the ones that we were having with people were awesome, and a lot of you know, good things coming out of that. I feel like the biggest topics that I heard, there were three major takeaways I took from a lot of the panels and people we were talking to, but one being that K-shape economy that we’ve heard a lot about, right? We know that luxury is still outperforming while economy segments are feeling a little bit more of that pressure especially as we head into this summer season and looking at some of those trends. And then I think one of the biggest topics we have been talking about since the beginning of this year is the World Cup and how international travel we thought was gonna be booming. We were expecting a lot of busy hotels, but it’s kind of been on the softer side, and we’ve actually seen international travel dip a bit. So I think right now we’re kind of in that wait and see period of maybe you know people are waiting to see if their teams make it out of the group stages and then they’ll plan on booking a hotel. So keeping an eye on kind of that last minute travel. But the biggest topic that we were talking about a little bit last year, but the biggest one this year is AI and how hotels are using that within their systems. You know, there’s a lot of trends around using that for more personalization and being able to use it to look at your, you know, revenue optimization and how you’re performing online. So finding ways that we can use AI that doesn’t take the hospitality out of hospitality and doesn’t replace that human element. But that kind of went with that overarching theme of the entire event, which was sharpening the edge. So the thing I took from that is that the hotels that are really gonna win are the ones that are understanding their guests and using AI to further that, to further get to know their guests, to make that experience a little bit better. Ryan Embree: You know, and we had some incredible conversations and interviews with some professionals that we’re gonna share here in a second. But just to kind of jump on what Cassidy’s saying, we’re at a really cool inflection point in our industry right now as we go gear towards the busy travel season. So it’ll be interesting to see, you know, we had the opportunity to meet with development person from Minor hotels who’s looking to bring their brand into US and Canada, which will be very interesting. We know how they have a huge global footprint, a lot of interest early on in getting into the Americas. Uh, we then visited with AHLA and Kevin Carey and his team doing such wonderful work over there advocacy for our industry and some really cool initiatives that we were able to sit down with Kevin for a few minutes and chat about, uh, Jan Freitag from STR our hotel Data North Star and compass. They just released a revised forecast for the hospitality industry. So we went over some major points of that revised forecast and finally we got the opportunity to sit down with president and CEO Best Western Larry Cuculic. What a wonderful conversation about the best Western brand and how they are implementing, um, some of that AI and technology into their brand, and capitalizing on not only the World Cup, but also America 250. So wonderful insights that you’re only gonna find here on the sweet spot. Thank you for joining us. We hope you enjoy these exclusive interviews from NYU IHIF 2026. Hello everyone. Welcome to another episode of The Sweet Spot. We are live on location at NYU IHIF 2026 here with Genna, the VP of US and Canada Development for Minor Hotels. Genna, thank you so much for taking the time to stop and the busy big apple and talk with us today. Genna Panagopoulos: Thanks for having me. Ryan Embree: Excited about, this show. A lot of energy, a lot of buzz. You know, when you come to an NYU talking to ownerships, a lot of capital here, what are the conversation kind of stem around, and what does a successful NYU show look like as you head back to your home base? Sure. Genna Panagopoulos: Successful NYU would really be finding some deals, perpetuating some deals. So hopefully advancing some opportunities and it’s really all about for right now because we’re relatively new into the region. Educating our owners and the, the broader development community. So, you know, some of, some of the players do already know us, but in the luxury space, but there’s a lot of people we gotta get out in front of and introduce Minor hotels to. Ryan Embree: And this is a great place and, obviously a great city to do that in. What has been kind of the feedback? I mean, you’ve been tasked with this enormous job. We have such a great brand, worldwide, you’re bringing it here to us, Canada, and North America. What have been some of those initial conversations and hearing that and initial interest and feedback from owners? Genna Panagopoulos: Yeah, we’ve had a lot of feedback and interest on Anantara. So some of our, you know, established luxury brands that are pretty well known when you know the luxury hotel space in a global environment. Sure. So those owners have actually come to us saying, we’re really excited about the opportunities here. So that’s one piece. Of course we have NH Hotels, NH collection, and NH, which are very well known brands, especially in Mediterranean, Europe. Yeah. And, Central and South America. So there’s excitement around that too. Ryan Embree: Does it help, I mean, having such an international brand, we got the World Cup here, right? In a couple months. You kind of using that as maybe some momentum as you kind of come into, and introduce this brand into the Americas. Genna Panagopoulos: Absolutely. There’s a lot of, you know, I’m also educating Minor of the markets we wanna be in and so that’s definitely helping as well and putting some places on the map. Ryan Embree: And let’s talk about that because there’s been some announced projects already right here actually in New York. Talk about that project a little bit. Genna Panagopoulos: Yes. Thanks for asking too. We have a Worsely Hotel that’s opening, here next year. It’s gonna be super exciting because Worsely is a restaurant brand that we are taking into the hotel space. So it’s the first of its kind and nowhere better than to start in New York comes from London. So there’s a lot of correlation between the two markets. Ryan Embree: One of a kind hospitality venue and a one of a kind city, so. Exactly. But another project we’re really excited about just ’cause we’re home based, obviously in Orlando right down the road, a bright line away in Miami. Talk to us a little bit about that project and how that’s different. Yeah, Genna Panagopoulos: It’s a high rise building built in Miami. Hasn’t started construction yet, but it’ll open in 2030. It’ll be an Anantara hotel with branded residences, both private branded residences and, um, ones that will be able to be rented to hotel guests as well. Super wellness oriented. There’s gonna be a really extensive spa. Right. Very experiential. Wonderful for the residents that are gonna be buying, the residence. Ryan Embree: It’s incredible. It sounds like you guys are really taking care of all of the kind of popular travel trends right now. Right. FMB has really had this resurgence in hospitality with the project here. Wellness, obviously a huge piece of what hospitality is leaning into and what travelers are looking forward to. So having that flexibility between the brands too, I’m sure is a definitely a fun place to be when having these conversations with owners. But you talked about another project in Turks and Caicos. Genna Panagopoulos: Turks and Caicos. So we have an Anantara in Turks and Caicos that I believe will open in 2029. So in order we’ll have one in New York next year, and then 29 on Ontario trips and Caicos 2030, Miami. Ryan Embree: So no shortage of news on the Minor Hotel side. Congratulations to you and your team. Thank you. As you wrap up, I mean, what’s your vision? What’s your goal? As you bring Minor Hotels into the North American region? Genna Panagopoulos: Yeah. Well, if I think about next year at NYU, I hope people, more people are coming towards us. Excited about us being a different brand a different mindset. So we offer, we think of ourselves a little bit differently from the parent brands that are already established here because we have, you know, ownership still of most of our portfolio or we lease most of our portfolio. Um, so I hope there’s more inbound traffic coming towards my way. I hope people generally just walking down the street know us a little bit more. Certainly. You know, white Lotus helped us with Anantara, so there’s a lot of people who Oh, yes, are are diehard Anantara fans because of that. But that’s what I’m hoping for. And eventually we’d love to have an office here. So as long as we do our, our, our work, right, we, we get a strong pipeline, we’ll be able to have an office, a regional office in, in North America. Ryan Embree: Incredible. Well, super exciting. Can’t wait to catch up on all the exciting projects that you have at Minor Hotels. This is the first of a couple collaborations we’ll be doing with Minor hotels, so make sure you stay tuned. Congratulations again, Genna. And thank you for taking the time to speak with us today. Genna Panagopoulos: Thanks for having me. Ryan Embree: Hello everyone. Welcome to another episode of The Suite Spot. We are live on location, New York City at NYU IHIF. I’m here with Kevin Carey, President and CEO of the AHLA Foundation and COO of AHLA. Kevin, not your first time on the Suite Spot. Appreciate you taking some time and joining me here today. Kevin Carey: It’s lways a pleasure to spend time with you. Ryan Embree: Yeah, it’s fun.Incredible event so far. NYU obviously AHLA, AHLA Foundation Forward has a huge presence here. What does, you know, when you come to the event like this, we always talk in hospitality, these events are always going to exist no matter what. Technology comes down the pike because hospitality, we’re people, right. We like connecting. What is a successful NYU IHIF look like for you and your team? Kevin Carey: Well, It’s always an important period of time in the year at, as we approach midyear to check in with our members, to have that conversation about the advocacy issues we’re leading on behalf of the industry to hear how the business performance is tracking as well. And just to build enthusiasm and engagement for the events and the initiatives that we’re leading, not only in the association, but with the foundation as well. Ryan Embree: And none more important than the No Room for Trafficking initiative that you and your team have done some fabulous work on. I mean, we have all sorts of brands up on stage, sometimes with differing opinions here and there, but one cause that everyone in our industry has really gotten behind, and it’s the work of you and your team, is this No Room for Rrafficking? We always like to spread awareness of this. Talk to us a little about, about on that front and the progress you’re seeing and making. Kevin Carey: Well, this is a longstanding commitment that the industry has to human trafficking prevention and awareness. It started in 2019 with the development of the No Room For Trafficking Initiative and its focus on training and expanded in 2022 to include the Survivor Fund. So this is an area where AHLA and the foundation specifically serves as a convening entity to bring the industry together to rally around this important issue to work, to build awareness that’ll drive prevention of human trafficking, and also to gather funds to help support survivors. So this is a commitment not only on a longstanding basis, but also on a going forward basis as well. Ryan Embree: And such inspiring stories that you’ve told over the years. And people, you know, hoteliers and other people listening to this can really get behind and encourage people to kinda look at that initiative. Another kind of initiative that you’ve done in these events that, when we’re talking about these events is forward. We had a record breaking attendance a couple months ago in the spring. Talk to us about how that is. And you actually have some of those the forward initiatives here at NYU. Kevin Carey: We do within the foundation, our mission is to advance the workforce of the industry. And we do that through a focus not only on the current workforce, those over 2 million associates and colleagues who deliver hospitality day to day, but also how do we attract the future workforce to the industry. I talked about being a convening entity. The foundation brings together the industry across all segments. And there’s two areas where we believe we can make a difference. One is around human trafficking that we just spoke about, but also around the forward initiative which is geared towards, and its purposes to advance women in the hospitality industry and in leadership roles in the hospitality industry. So we were delighted to host our most recent forward conference in Atlanta, back in April. And the results were outstanding but really the momentum and the impact that that forward is having is really, which has us so enthusiastic and committed to this initiative moving forward. Ryan Embree: Yeah, that’s gotta be so cool to see industry leaders in hospitality raise their hands and want to be a part of this movement and really see the results from that. Kevin Carey: Well, it’s grown from just being a conference, that started in 2018 and had about 150 people at the first event to now over 1100 attendees. But as it as it has expanded from a conference to a leadership development curriculum. And you mentioned the forward exchange, which took place, here in New York earlier today, where it brought together over a hundred early and mid stage career and professionals of women and some men who are participating along with their peers to focus on networking and building those relationships so they can be well suited and take on roles, over time in the industry. Ryan Embree: Really cool to see. And again, probably some incredible stories coming from that over the years as the as the initiative matures. One thing that, that hospitality in general, really looking forward to, we got big summer, right? We’re usually really excited about summer is just ’cause of the travel season, kids being outta school. But this summer in particular, we’ve been looking forward to for a couple years. We got World Cup on the horizon, finally. We played just a couple miles from here and in America 250. What are you kind of hearing from hoteliers and how are AHLA really, gearing up for these big events, showcasing our industry? Kevin Carey: Well, these are really defining opportunities, for the industry to support those guests to welcome that demand, to drive the hospitality infrastructure over time. So there’s a lot of enthusiasm around the potential that that represents and as we’ve seen on stage already today the results in the first part of the year for the industry have been positive. a number of the outlooks are increasing the Revpar and ADR and other industry metrics, here with the these large events we are still waiting to see some of the demand materialize and we’re in a critical period of time right now, about 10 days out before the games to see that hopefully what’ll be a late surge in bookings, then translate into further business success for the industry. Ryan Embree: Yeah. Hopefully, and hopefully see that international travel continue to come back to North America, you know, a lot of hoteliers, hoping for that. Zooming in a little bit on a AHLA summertime, also time for interns, right. Come in and we’ve talked about this before. I mean, internships, mentorship in hospitality. So critical. I mean, throughout the years we’ve had these staffing shortages and we’ve talked about getting creative, our industry, getting creative on ways to fill those roles, internships being one of them. Talk about a little bit about the AHLA internship program and what these interns are are ready for this summer. Kevin Carey: Well, it’s not new. We’ve had a well established program from a number of years now. And, and we’re excited annually to bring a number of interns into our team across each function. we’ll have an interns in the government affairs team, in marketing, in the foundation. it’s so refreshing to engage them in our work to see their enthusiasm about their future to see them pick up valuable skills and experience of being in an office environment, learning more. And you know what? They, they have a real impact. They have some fun along the way as well and we have a wonderful session at the end where they get to present the results of some of the work in the initiatives that they’ve been working on. So it’s an annual opportunity that we look very forward to. And they’ll be starting just in about a week’s time. so it’ll be a great another repeatevent for us. Ryan Embree: Yeah. Love to see it. You know, again, any way that we can have more exposure to all sides of hospitality. Beause as we know, it’s not just, you know, the front desk. There’s so many elements to it and there’s none more demonstrated by how big our hospitality industry is than by the hospitality show that you put on. And this year is gonna be right in our backyard. In Miami, Florida. Get us a little bit excited about what we can expect at this year’s fourth annual. This is our fourth Hospitality Show, correct? Kevin Carey: So we started in Vegas, went to San Antonio, we’re in Denver last year. A lot of enthusiasm coming out of Denver for the content. And then what’s unique about the hospitality show is it’s really the only conference in the industry with a focus on operations and how operations is driving profitability. So there’s a terrific enthusiasm and people are looking forward to being in Miami, coming together in Q4, all segments of the industry represented. So we’ll have the brands we’ll have management companies, owners, service providers, suppliers, independent hotels also play an important role in the industry. So we’re about to open registration and that’ll really kickstart, the focus on November 2-4 in Miami. Ryan Embree: Well we’re looking forward to it. We’re hoping to go 4/4 on covering the hospitality show. Especially with it being right there in our backyard. Kevin, we know you’re busy. Thank you so much for taking the time to speak with us today on some of these important initiatives. And hopefully we’ll see you in Miami in just a few months. Kevin Carey: Hopefully I have something else on. Ryan Embree: Alright. Appreciate it. Thanks. Kevin Carey: Thank you so much. Ryan Embree: Hello everyone. Ryan Embree. here live at NYU IHIF 2026 here with Jan the National Director of Hospitality Analytics at CoStar. Jan, you were just on a panel. Thanks for taking the time to jump off and speak with us. Jan Freitag: Absolutely. Ryan Embree: State of the state, love the name obviously you’re the north star of hospitality data out there. Jan, revised forecasts just came out. Talk to us a little bit about those points that you were sharing with the audience today. Jan Freitag: So we’re suggesting that RevPAR this year is gonna grow 2.8%, which is very different from the way we looked at the world at the ALIS Hotel Investment Conference. First quarter performance was much more stronger than we had expected than the public traded companies had expected the brands or the …. And a lot of them have revised their year end forecast up. So, you know, we followed suit. Now they, most of them just revised their forecast by the outperformance of Q1. But we’re suggesting No, no, there’s momentum. So we actually took our forecast up by a lot more to 2.8%, 2% driven by ADR and 0.8 by occupancy, which is really good to see. ’cause it implies that demand is outpacing supply. You know, so we get occupancy gains and then some pricing power. Ryan Embree: Love to see that. I mean we were here a year ago with Amanda who is talking about trying to decipher through the noise, a lot of noise right now. But great to see the momentum with those revisions and so important to have those revisions because the landscape can change ever so rapidly as you know. But talking about the supply, talk to us a little bit, go into a little bit more in depth and then obviously every market is different. What markets right now are running a little bit hot on supply? Jan Freitag: Yeah, so fational forecast for Supply goes to 0.4%, not a whole lot. Right. The long run average is 1.6, so we’re well below that. The number of rooms in construction used to be between, we know, 150,000 – 160,000. It’s now 140,000. So it’s sort of staying there. It’s just so expensive to get anything done. And interest rates are still high and could go higher. Who knows, we’re not making interest rate forecast. But you know, there’s definitely no longer this idea of how we should cut, you know, interest rates twice this year or so. I think those days are gone, you know, and so now the question is, okay, so where are people getting things done? And you can look at it by markets. So a couple of them are usual suspects. So Nashville, very strong, Dallas, Houston, Denver, Phoenix. So those are markets sort of in the smile states, sort of in the Sunbelt that still get a lot of people moving there. And you know, migration determines the economic performance. And so we’re seeing a lot more room supply growth there, but there’re just a lot of markets where it’s very, very hard to get anything done because of that higher cost of construction and of the higher interest rate. So I would single out those markets, but overall the picture is rather muted. On the supply side. So what that means then, for existing owners is the time to renovate is right now percent. Because you want to be the new kid on the block with the new hotel, there’s not a lot of new competition coming. This is time to renovate and really put your best foot forward. Ryan Embree: A hundred percent. And you know, one of the other topics we talked about, or you talked about rather on stage was segments right now luxury, doing very, very well leading the way. Obviously a lot of bifurcation, that K-shaped economy. What are you seeing across the segments right now? Jan Freitag: Yeah, I mean there are no wrong answers in luxury, right? I mean, luxury last year was the winner. This year is the winner. We’re projecting, very healthy RevPAR growth double of what we’re saying for the nation. We think the luxury class can materialize. And then what’s really nice to see is that for upscale upper midscale midscale, there’s also RevPAR growth there, which we hadn’t seen last year. And to me that speaks to the strength really of the American economy. But it sort of permeates toward all income classes. Now the exception is was and unfortunately will be likely the economy sector now even there we’re suggesting RevPAR’s growing, but it’s just, you know, 0.8% call that flat for all intent and purposes. Ryan Embree: International travel too, obviously World Cup on the heels of this. What are you see any interesting data points there you wanna share just right ahead of the America 250 and World Cup? Jan Freitag: There are two very different vibes coming from the panel that I was on. Adam Sacks prior to US presenting was talking about, oh wow, international inbound is really still quite a bit lower than it was in 2019. But the gentleman from the NTTO, the National Travel Tourism Organization was like, no, we’re projecting rock and roll, really strong growth of international inbound. The truth is probably gonna somewhere in the tween this year. World Cup is gonna drive a lot of international travelers. What I’m wondering about though is are some of those travelers basically stealing from 2025 and from 2027 and now they’re saying, oh, let’s not go in 25, let’s go in 26. And then when next year comes around, they’re like, we just went to the us you know, and not go in 27 either. So I just hope that the more positive spin from the government comes true and this and, and not that we’re just sort of packing everything into this year and then international inbound is gonna deteriorate. Ryan Embree: So many interesting data points. Anyone in particular you have your eyes on where, you know, obviously we love a nice rosy outlook and try to look for opportunities through all of the data that’s out there, but anyone’s that are like unexpected data points or something that you’re at least keeping an eye on right now? Jan Freitag: Yeah, so there are a couple, but the one that I’m really focused on is consumer price index. Everything is getting more expensive and so that means that hotels will see their cost increase. And the big question then is how much of that cost increase can they pass on to the customer? And I just told you that our ADR forecast for this year is 2% and inflation is gonna be what, 3.5 or something? I mean, it’s gonna be much more than that outpacing that. So that’s really the crux and I think that’s what we here at NYU, to talk to owners and investors and management companies have figure out, okay, so how can we keep our margins expanding even maybe how do you do that in this environment where top line growth may be not keeping pace with with inflation. So the CPI number is really something I’m keeping an eye on. Ryan Embree: Yeah, pretty challenging time right now. when it comes to margins and hospitality that we, again, trying to suss out and figure out here, what are those maybe opportunistic data points that you’re seeing that you’re saying this, this is really good, maybe unexpected on the other end of the spectrum? Jan Freitag: Yeah, I think the Americans are wealthier than they ever have been. And Adam Sachs has this fascinating data point where he shows at the emerge that the middle class in America is shrinking, but part of it is because a lot more people are rich. So people are moving up the income chain and that allows ’em then to spend more money on experiences, very clear that people favor experiences over goods. And we are right in that Suite Spot. Ryan Embree: That continues to be the experience over stuff. We love to see that. And then you’re kind of here celebrating an anniversary/birthday of your podcast, is it? You know you’re, you’re usually, typically used to be in the host, not so much the guests, so thank you. Tell us a little bit more and maybe where our hotel audience can find the insights that you provide. Jan Freitag: Yeah, and thank you for having me. So we have our own podcast. My colleague Isaac Collazo from STR and myself get together once a month. It’s called Tell Me More, A Hospitality Data podcast. And three years ago at juniors across the street over cheesecake, we sort of hatched the idea. And so now we’re, I don’t know, like, you know, almost 30 episodes into it. And we get together once a month and we just sort of riff on the data and hopefully you can join us. Ryan Embree: I love it. That’s awesome. Well, Jan, thank you so much. Very busy time. Appreciate you stopping by and talking to us. Jan Freitag: My pleasure. Thank you so much. Ryan Embree: Alright. Hello everyone. Ryan Embree here with the Suite Spot. We are live at NYU IHIF 2026 here with Larry Cuculic, President and CEO of BWH Hotels. Larry, thank you so much for taking time outta your busy schedule to join us here on the Suite Spot. Larry Cuculic: It’s my absolute pleasure. Thank you for the invitation and for allowing me to share some thoughts with regard to the success and BWH hotels. Ryan Embree: Yeah. We’ve got a lot to cover cause you’ve got a lot going on right now. But let’s start with this event, right? NYU IHIF, lot of major brands here what does a successful NYU look like for you and your team? Larry Cuculic: To us, a successful NYU is interacting with developers and investors such that they’re aware of what BWH has become. We’re now 18 brands, over 4,000 hotels in over a hundred countries and territories from premium economy up to luxury hotels. We acquired world hotels about six years ago. And so it really is continuing to educate about the possibilities of their associating with BWH hotels because we would be singularly focused on their success if they partner with us. And you’re also in a powerhouse panel tomorrow, the Executive Exchange Hospitality Performance Strategies for Success give our audience a little bit a sneak peek of what you’re gonna be talking about on stage. Larry Cuculic: Well, we’re gonna be talking about of course, the economy near term as well as long term projections for what that looks like. we’ll be talking about the importance of loyalty programs. We’ll be talking about the impact of really the economy and things like labor insurance and how we as brands need to focus on the success of our hotels by offering them programs to really offset that impact on net RevPAR. Ryan Embree: And I’m sure one of the subjects and topics that we brought up on your panel, certainly something we talk about these hospitality events is, AI and technology. And we had the privilege of having SVP and your CTO Bill Ryan on at the Hospitality Show a couple months in October, gave us a little bit of lay of the land when it came to AI and technology. How do you feel personally that this technology is really changing the way that travelers choose hotels, but also how they have their hotel experience, their guest experience? Larry Cuculic: Sure. So the first thing we’re doing is we’re reinvesting in our .com as well as our app. And we want them to be easy to use intuitive, but we also wanna make sure they have content that convinces guests when they’re shopping that our hotels will provide them kind of that customization and personalization. ’cause it’s not about a commodity, a hotel room, it’s about all those things that we can offer. By way of example we’re partnering with an AI agency to kind of harvest content with regard to where our hotels are located in those communities. At the same time, we’ll take that harvested content and we’ll filter it through our hoteliers who live in those communities and create the content that will be the AI answer when somebody’s looking for a place to stay. And they’ll know that we want them to have the best possible time while we’re in that community, not just staying with us as a hotel, that we recognize that people don’t want just to stay, they want really a journey. Ryan Embree: Yeah. Something that we aspire in hospitality to provide that not just a hotel stay, but an experience. And we talked to Joelle Park about the power of storytelling and how that can play a component in one of the best stories, obviously that you just had a really exciting announcement with is America 250 and the story of this great nation. So talk to us a little bit about that partnership and what BWH Hotels is doing with America 250. Larry Cuculic: Well, we are a sponsor of America 250, and we’re encouraging our hoteliers to embrace the 250th anniversary of the birth of our nation. And part of that is not just USA 250, we also have the 100th anniversary of Route 66. We have hotels that have been with us, believe it or not, we have a hotel that’s been with us 75 years. And it speaks to the heritage of our brand. So we’ll be leaning into the history of this great country. At the same time we’ll be leaning into the history of our great brand and encouraging people to travel and see the United States and all that it has to offer no matter where you go. And the beauty of our hotels we have 2200 of them in North America and wherever they’re going to go, we want them to know that we have a hotel that will meet their travel leads such that they can experience really the 250th anniversary of USA. Ryan Embree: Yeah. It’s a really exciting partnership right in at an inflection point with the World Cup as well. So introducing maybe some international travel also to the brand and the nation. You know, you’re a great following on LinkedIn. I encourage our audience, if you haven’t, make sure you follow Larry, but one of the things you’re reflecting on your North American regional conferences that you’ve done up to this point in 2026 and you quoted to say that you want BWH hotels to become the most welcoming brand in the world. What does that mean to you and how is your team working to achieve that? Larry Cuculic: Well, welcoming means that we’re gracious hosts, but it also means that we’re, I’ll call it easy to do business with understanding, being flexible and recognizing that we are somebody you’d want to be partners with. Whenever anyone walks into a hotel we should tell them, you know, welcome, we’re glad you’re here by way of example. But I used to think of it that way in terms of being gracious host and everything that happens at the hotel, but when I think of welcoming, I also want to think about our new.com and app. Again, it’s that ease of use and personalization so that when you go there, we know it’s you and we want to help you make good decisions with regard to travel. So welcoming is about ease of.com, the app we’re redoing our loyalty program. I think Joel probably talked to you about that. And we want the loyalty program to be welcoming as well. Well, what does that mean? Well, that means that when you interact with us, you’ll know how many points you have. You’ll know they never expire. You’ll know that you can use them to buy down the price of a room at any point. That you don’t have to, to have as many points for a full stay to leverage those points. It’s a value of the program. And of course welcoming. I always lean into the importance of being not just a gracious host, but somebody that appreciates our guests. To me, that’s welcoming because you have to recognize that people, they’re traveling with their families, it’s something that you wanna leave a terrific impression on them and their family. And you also want them to know that we appreciate that they’ve spent their hard-earned money staying with us. To me, that’s being appreciative gracious hosts. And that’s part of the welcoming. It’s not, the welcoming doesn’t just happen when they enter. Welcoming has to be entire stay. Ryan Embree: So key. And the brands that kind of make that connection with their travelers, especially in a time where, I mean, we just talked about in this interview AI technology, there’s way more places become disconnected, to find that connection, that human to human connection. Very important right now. So as we wrap up the interview, obviously at these events we’re always, whether it’s the hospitality data we’re looking into, whether it’s a conversation, we’re always trying to take a glimpse into the future, trying to predict that future. Larry what do you see, what’s your vision for the future of BWH Hotels. Larry Cuculic: People will always wanna travel. And for us, if we can become that welcoming brand that appreciates our guests, we will build that loyalty. When we build that loyalty, that program will grow. Our revenue delivery brand direct will grow which is the lowest cost for us in terms of that reservation for our hoteliers but what I think I would also offer to you is we’re also very focused on thoughtful growth. And what that means is if you grow your loyalty program, you also wanna make sure you have hotels that are in locations where guests want to go. Be it London, be it Rome, be it Frankfurt, be it Bangkok, no matter where it is around the world. And so, you know, we have a, a focus goal of 5,000 hotels, which means we will grow thoughtfully, but with our guests in mind. And because when we have a hotel join us, our sole focus is the success of that hotel as well as having a quality hotel where guests want to go. Ryan Embree: That’s awesome. Well, we wish you nothing but success. Hopefully maybe can join the Suite Spot when that 5,000 hotel opens and we can celebrate that together. But in the meantime, thank you, Larry, for taking the time out of your day to join us here on the Suite spot. Larry Cuculic: Well, thank you. Thank you for the opportunity. Very much appreciate it. Speaker 2: To join our loyalty program, be sure to subscribe and give us a five star reading on iTunes. Suite Spot is produced by Travel Media Group. Our editor is Brandon Bell with Cover Art by Bary Gordon. I’m your host Ryan Embree, and we hope you enjoyed your stay.

Subscribe to This Week in Hospitality wherever you get you podcasts: Spotify - https://open.spotify.com/show/5oPExA0txHMjEI5Ye13IUy Apple Podcasts - https://podcasts.apple.com/us/podcast/this-week-in-hospitality/id1849637233 Youtube - https://www.youtube.com/@ThisWeekinHospitality   This week opens at LE Miami — which Scott describes less like a travel conference and more like Coachella for hotel nerds — before the guys dive into the real industry tension underneath the party. Hyatt tells investors to stop counting rooms and start counting fees, arguing that “empty calorie” growth is the wrong metric. But the panel digs into the contradiction: the premium story is Park Hyatt, Andaz, Thompson, and Alila — while the actual growth engine may be Essentials, all-inclusives, and credit card economics. Translation: hotel companies are increasingly distribution platforms, loyalty machines, and maybe even banks. Then Hilton's Undergraduate by Hilton gets a second look. The name still gets roasted, but the strategy starts to make sense: college towns are wildly underserved, Graduate doesn't pencil everywhere, and tired select-service boxes are begging for conversion. The question is whether this is lifestyle innovation — or just another brand solving an owner pipeline problem. The guys also react to Sonder co-founder Francis Davidson's new AI travel startup, Odessia, and debate whether dedicated AI travel agents can win when ChatGPT and Claude already own so much user context. That leads into a bigger conversation about trust, human travel advisors, preference passports, and why overwhelmed travelers may want fewer options — not more. Finally, Minor Hotels makes the case for “asset-right” hospitality, arguing that brands need more skin in the game if they want owner trust. The crew closes with DMs, celebrity hotel speculation, World Cup demand anxiety, and Ben teasing a possible conversion-brand play of his own. This Week in Hospitality is presented to you by Journey. Journey is a loyalty platform built specifically for independent boutique hotels and high-touch hospitality brands. Our mission is to give operators the same powerful rewards engine, data intelligence, and guest insights that major chains rely on — without asking them to give up the individuality, soul, or story that makes their property extraordinary. If you're an owner or operator of an extraordinary, independently owned and operated hotel or residence — and you want to see whether your property is a fit for the Journey Alliance — you can learn more and apply at https://www.journey.com/alliance   Key Topics & Timestamps 00:00 — Intro & L.E/Miami Recap 05:52 — Hyatt's New Growth Strategy 16:35 — Hilton's Undergraduate Brand Bet 24:25 — Sonder's Founder Is Back: Odessia and AI Travel Planning 33:35 — The Human Concierge Is Making a Comeback 50:00 — What's In Your DMs? 59:25 — Spice of the Week   Your Hosts: Zach Busekrus — Journey LinkedIn: https://www.linkedin.com/in/zachbusekrus/ Instagram: https://www.instagram.com/behindthestays/   Scott Eddy — Global Travel & Hospitality Expert @MrScottEddy LinkedIn: https://www.linkedin.com/in/mrscotteddy/ Instagram: https://www.instagram.com/mrscotteddy/   Ben Wolff — Founder of Onera & Oasi LinkedIn: https://www.linkedin.com/in/ben-wolff/ Instagram: https://www.instagram.com/iambenwolff/   Edwin Kramer — Luxury Hotelier Consultant & Former GM LinkedIn: https://www.linkedin.com/in/edwinckramer/ Instagram: https://www.instagram.com/edwinkramer/

Óscar Restrepo, director regional de Minor Hotels para la región Andina by Diario La república

Subscribe to This Week in Hospitality wherever you get you podcasts: Spotify - https://open.spotify.com/show/5oPExA0txHMjEI5Ye13IUy Apple Podcasts - https://podcasts.apple.com/us/podcast/this-week-in-hospitality/id1849637233 Youtube - https://www.youtube.com/@ThisWeekinHospitality   This week's conversation pulls apart a reality the industry has been circling for months—but is now impossible to ignore: travel demand is no longer being created, shaped, or captured by the companies that actually deliver the experience. It's happening upstream. What starts as a discussion around TikTok and AI quickly evolves into something bigger—a structural shift in how travelers decide. Discovery is no longer destination-first. It's scroll-first. A piece of content sparks interest, AI compresses consideration, and by the time a traveler reaches a booking interface, most of the decision has already been made. That shift leaves hotels, airlines, and even OTAs reacting instead of leading. The episode unpacks what that means in practice. Why a digitally ambitious airline like Riyadh Air still defaults to legacy distribution before launch. Why Uber entering hotel bookings isn't about inventory—it's about embedding travel into habit. And why every major brand—from Airbnb to Minor Hotels—is racing to become more than just a single touchpoint in the journey. Underneath all of it is a more uncomfortable truth: the industry has over-rotated on storytelling without solving distribution. And storytelling alone doesn't close the transaction. There's also tension between strategy and reality. Independent operators are told to “create demand,” but many are still constrained by ownership structures focused on 30- to 90-day performance windows. Attribution remains murky. Investment decisions follow what can be measured—not necessarily what drives long-term growth. The result is a fragmented ecosystem where inspiration, validation, and booking live in entirely different places—most of which operators don't control. The question isn't whether this shift is happening. It's who adapts to it—and who becomes invisible within it. This Week in Hospitality is presented to you by Journey. Journey is a loyalty platform built specifically for independent boutique hotels and high-touch hospitality brands. Our mission is to give operators the same powerful rewards engine, data intelligence, and guest insights that major chains rely on — without asking them to give up the individuality, soul, or story that makes their property extraordinary. If you're an owner or operator of an extraordinary, independently owned and operated hotel or residence — and you want to see whether your property is a fit for the Journey Alliance — you can learn more and apply at https://www.journey.com/alliance   Key Topics & Timestamps 00:00 — Intro 05:15 — Story #1: TikTok, AI, and the Hijacked Travel Funnel 28:50 — Story #2: Uber Enters Hotel Booking Through Expedia 38:35 — Story #3: Riyadh Air's Direct-Booking Reality Check 47:28 — Story #4: Minor Hotels Bets on Private Jet Luxury 57:32 — Spice of the Week   Your Hosts: Zach Busekrus — Journey LinkedIn: https://www.linkedin.com/in/zachbusekrus/ Instagram: https://www.instagram.com/behindthestays/   Scott Eddy — Global Travel & Hospitality Expert @MrScottEddy LinkedIn: https://www.linkedin.com/in/mrscotteddy/ Instagram: https://www.instagram.com/mrscotteddy/   Ben Wolff — Founder of Onera & Oasi LinkedIn: https://www.linkedin.com/in/ben-wolff/ Instagram: https://www.instagram.com/iambenwolff/   Edwin Kramer — Luxury Hotelier Consultant & Former GM LinkedIn: https://www.linkedin.com/in/edwinckramer/ Instagram: https://www.instagram.com/edwinkramer/

Asia is reshaping global travel demand, United expands loyalty into everyday spending, and Minor Hotels moves deeper into ultra-luxury. On today's Skift Daily Briefing, Sarah Dandashy breaks down why Asia is becoming the center of gravity for travel growth, how United is turning Lyft rides into a loyalty play, and why Minor Hotels is adding private jets to its luxury ecosystem. This episode is presented by Lodgify! Articles Referenced: Honorable Mention: @AskAConcierge on IGThe Great Rebalancing: Asia's Advantage and Why Travel Brands Need to Catch UpUnited Expands Lyft Partnership With Miles RedemptionMinor Hotels to Launch Private Jet Experience Connect with Skift LinkedIn: https://www.linkedin.com/company/skift/ WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/ Facebook: https://facebook.com/skiftnews Instagram: https://www.instagram.com/skiftnews/ Threads: https://www.threads.net/@skiftnews Bluesky: https://bsky.app/profile/skiftnews.bsky.social X: https://twitter.com/skift Subscribe to @SkiftNews and never miss an update from the travel industry.

On this week's Good Morning Hospitality, A Skift Podcast: Hotels Edition, Sarah Dandashy and Steve Turk are live from Seatrade Cruise Global, breaking down how AI is reshaping the way travelers discover and book hotels and whether brands are starting to lose control of the funnel. Expedia Group data shows that only a small percentage of bookings are currently driven by AI, but the shift in discovery behavior could have much bigger long-term implications. They also explore how Minor Hotels is building out its AI tech stack to drive deeper personalization, Lemon Tree Hotels' record year powered by an asset-light strategy, and Delta Air Lines's first major Delta One upgrade in nearly a decade as airlines continue investing heavily in premium experiences. This episode is brought to you by ⁠⁠⁠Vrbo!⁠⁠⁠ Learn how you can earn ⁠⁠OneKeyCash⁠⁠ today. Connect with Skift LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/skift/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ WhatsApp: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Facebook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://facebook.com/skiftnews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/skiftnews/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Threads: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.threads.net/@skiftnews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Bluesky: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bsky.app/profile/skiftnews.bsky.social⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ X: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/skift⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Subscribe to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@SkiftNews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ and never miss an update from the travel industry.

On this week's Good Morning Hospitality, A Skift Podcast: Hotels Edition, Sarah Dandashy and Steve Turk are live from Seatrade Cruise Global, breaking down how AI is reshaping the way travelers discover and book hotels and whether brands are starting to lose control of the funnel. Expedia Group data shows that only a small percentage of bookings are currently driven by AI, but the shift in discovery behavior could have much bigger long-term implications. They also explore how Minor Hotels is building out its AI tech stack to drive deeper personalization, Lemon Tree Hotels' record year powered by an asset-light strategy, and Delta Air Lines's first major Delta One upgrade in nearly a decade as airlines continue investing heavily in premium experiences. This episode is brought to you by ⁠⁠⁠Vrbo!⁠⁠⁠ Learn how you can earn ⁠⁠OneKeyCash⁠⁠ today. Connect with Skift LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/skift/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ WhatsApp: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Facebook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://facebook.com/skiftnews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/skiftnews/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Threads: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.threads.net/@skiftnews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Bluesky: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bsky.app/profile/skiftnews.bsky.social⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ X: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/skift⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Subscribe to ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@SkiftNews⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ and never miss an update from the travel industry.

Genna Panagopoulos, newly appointed vice president of development for North America for Minor Hotels, shares expansion plans with CoStar News Hotels' Natalie Harms at the recent Americas Lodging Investment Summit.

Various statistics suggest that more than half of travellers want to see animals when they travel: that's why we keep returning to the topic of animal tourism and how we can do this in ways that both keep humans interested in caring for animals but without doing too much harm - and while bearing in mind that for many communities, animal tourism can be a significant part of their economy. To sum up: it's tricky! In this episode I get a bunch of different perspectives. I start with Eryn Gordon, a travel writer who visited Thailand and had her first encounter there with an animal sanctuary that was ethical on paper but made her question this when she was there in person - something that many tourists experience. Next, I speak with safari guide Suyash Keshari, who has many years of experience working in tourism with tigers in India (and other animals around the world), and discusses the difficult balance of tourist behaviour that does and doesn't impact animals in ways that actually change their lives. Finally, John Roberts takes us back a couple of decades to describe some of what was happening when the world first started to consider whether it was okay or not to train and tame elephants for tourism purposes, and some of the tricky elements of this in the Thai context in particular. Links: Eryn Gordon’s website Earth to Editorial - https://earthtoeditorial.com/ Eryn's TEDx Talk on “What it means to be a good traveler” - https://www.youtube.com/watch?v=0WQYSdm-5ps Suyash Keshari, Ameliya Safaris - https://ameliyasafaris.com/ John Roberts, Group Director of Sustainability and Conservation, Minor Hotels -https://www.minorhotels.com/ Whither Captive Elephants? by Daniel Stiles - https://medium.com/@danielstiles/whither-captive-elephants-f4e70a36aff8 Join our Facebook group for Thoughtful Travellers - https://www.facebook.com/groups/thoughtfultravellers Join our LinkedIn group for Thoughtful Travellers - https://notaballerina.com/linkedin Sign up for the Thoughtful Travellers newsletter at Substack - https://thoughtfultravel.substack.com Show notes: https://notaballerina.com/381Support the show: https://thoughtfultravel.substack.com/See omnystudio.com/listener for privacy information.

El informe de tendencias de Minor Hotels señala que el 94% de los viajeros prevé viajar igual o más en 2026 y mantener o aumentar su gasto, reflejando un fuerte optimismo pese a la incertidumbre global. El estudio apunta a un cambio de modelo: se deja atrás el fast travel en favor de viajes con conexión auténtica, experiencias grupales, bienestar y mindfulness, inmersión cultural y gastronomía, que influye en el 85% de las decisiones de viaje.Lanzarote acogió la Conferencia Mundial de Turismo Sostenible 2025, donde se adoptó la Carta Mundial del Turismo Sostenible +30. El evento reunió a representantes de administraciones, organismos y sector privado para actualizar los principios de sostenibilidad turística de la isla, adaptándolos a retos actuales como el cambio climático, la evolución social y las nuevas tecnologías.La Hispanic Society abrirá en 2026 su primer museo en Europa en Valencia, dedicado a Joaquín Sorolla, con más de 220 obras traídas desde Nueva York. La Generalitat destinará 1,15 millones de euros anuales al proyecto, que busca enriquecer la oferta cultural en un momento de crecimiento del turismo motivado por la cultura.Viajes El Corte Inglés ha duplicado el peso de los paquetes turísticos en su actividad, hasta representar ya alrededor de un tercio de su negocio. La compañía comercializa estos productos en diez países a través de sus tres turoperadores —Tourmundial, Club de Vacaciones y Smytravel—, con un foco especial en destinos de largo radio y en la integración de vuelos, alojamiento, traslados y experiencias como estrategia para captar y fidelizar clientes.El anuncio de la gira mundial Lux Tour 2026 de Rosalía ha provocado un fuerte aumento en las búsquedas de viajes a las ciudades donde actuará, con incrementos destacados en Milán (+140%), Colonia (+91%), Zúrich (+39%) o Lyon (+35%), según datos de eDreams, incluso antes de la venta de entradas. En Madrid, donde el concierto coincide con Semana Santa, las búsquedas han crecido cerca de un 60%, impulsadas por la combinación de vacaciones y evento musical.

Did you know that one in ten jobs worldwide is in the tourism industry? I think we're all sometimes guilty of merrily going on our travels without giving much thought to the people behind the scenes that make this possible. In this episode I chat with three people in very different careers in the travel area and hear some of the behind-the-scenes of what makes tourism tick. First up, Suyash Keshari, founder of Ameliya Safaris, gives us the rundown of a typical day in the life of a safari guide. It's interesting to hear the ups and the downs of what sounds like a dream job. Next, I speak with John Roberts, who's the Group Director of Sustainability and Conservation in the Minor Hotels group. He tells me about some of the challenges and goals of implementing sustainability actions and policies across a hundreds of hotels in different parts of the world. Finally, Jamie Burr describes how he entered the tourism industry and explains his previous and current roles in marketing. His thoughts on how travel businesses can promote themselves through telling stories rather than posting trip deals are especially interesting. Links: Suyash Keshari, Ameliya Safaris - https://ameliyasafaris.com/ John Roberts, Group Director of Sustainability and Conservation, Minor Hotels -https://www.minorhotels.com/ Jamie Burr - https://jamieburr.com/ Join our Facebook group for Thoughtful Travellers - https://www.facebook.com/groups/thoughtfultravellers Join our LinkedIn group for Thoughtful Travellers - https://notaballerina.com/linkedin Sign up for the Thoughtful Travellers newsletter at Substack - https://thoughtfultravel.substack.com Show notes: https://notaballerina.com/357 Support the show: https://thoughtfultravel.substack.com/See omnystudio.com/listener for privacy information.

เปิดพอดแคสต์เอพิโสดนี้ใน YouTube เพื่อประสบการณ์การรับชมที่ดีที่สุด ในยุคที่ AI ก้าวล้ำ บทบาทของผู้นำจะถูกแทนที่หรือไม่? เมื่อ AI สามารถประมวลผลข้อมูลได้ดีและตัดสินใจได้อย่างรวดเร็ว หัวใจสำคัญของ 'ภาวะผู้นำ' อาจอยู่ที่แก่นแท้ของ 'ความเป็นมนุษย์' และความสามารถในการสร้างแรงบันดาลใจให้กับผู้คน เคน นครินทร์ คุยกับ Robin Sharma ผู้เขียนหนังสือ The 5AM Club และ The Wealth Money Can't Buy และ Dillip Rajakarier, Group CEO of Minor International & CEO of Minor Hotels สกัดแก่นแท้ของ 'ความเป็นผู้นำ' และบทบาทการบริหารองค์กรระดับโลกที่ต้องนำทั้ง 'คน' และ 'การเติบโตของธุรกิจ' เจาะลึกแนวคิดขับองค์กรด้วย 'การสร้างผู้นำในทุกระดับ' ทำความเข้าใจนิยามคำว่า 'ภาวะผู้นำ' ที่ไม่ถูกจำกัดอยู่กับตำแหน่งและอำนาจในองค์กร หากแต่คือการกระทำและคุณค่าที่สร้าง ร่วมเรียนรู้หลักการของ 'Self-Leadership' เพื่อค้นพบศักยภาพในการพัฒนาตัวเองให้ดีขึ้นและเก่งขึ้นในทุกวันไปด้วยกันใน The Secret Sauce เอพิโสดนี้

ในยุคที่ AI ก้าวล้ำ บทบาทของผู้นำจะถูกแทนที่หรือไม่? เมื่อ AI สามารถประมวลผลข้อมูลได้ดีและตัดสินใจได้อย่างรวดเร็ว หัวใจสำคัญของ 'ภาวะผู้นำ' อาจอยู่ที่แก่นแท้ของ 'ความเป็นมนุษย์' และความสามารถในการสร้างแรงบันดาลใจให้กับผู้คน เคน นครินทร์ คุยกับ Robin Sharma ผู้เขียนหนังสือ The 5AM Club และ The Wealth Money Can't Buy และ Dillip Rajakarier, Group CEO of Minor International & CEO of Minor Hotels สกัดแก่นแท้ของ 'ความเป็นผู้นำ' และบทบาทการบริหารองค์กรระดับโลกที่ต้องนำทั้ง 'คน' และ 'การเติบโตของธุรกิจ' เจาะลึกแนวคิดขับองค์กรด้วย 'การสร้างผู้นำในทุกระดับ' ทำความเข้าใจนิยามคำว่า 'ภาวะผู้นำ' ที่ไม่ถูกจำกัดอยู่กับตำแหน่งและอำนาจในองค์กร หากแต่คือการกระทำและคุณค่าที่สร้าง ร่วมเรียนรู้หลักการของ 'Self-Leadership' เพื่อค้นพบศักยภาพในการพัฒนาตัวเองให้ดีขึ้นและเก่งขึ้นในทุกวันไปด้วยกันใน The Secret Sauce เอพิโสดนี้

John Roberts, group director of sustainability and conservation at Minor Hotels, talks with Jeannie Fang of Insider Travel Report about the company's elephant conservation work and broader sustainability efforts across its portfolio. Roberts explains initiatives like solar power, coral planting and anti-poaching programs, and how these efforts support local communities, protect wildlife and engage guests through hands-on activities.. For more information, visit www.minorhotels.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean,  iHeartRadio,  Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.

PortAventura Convention Centre ha obtenido el Premio de Oro al “Mejor Centro de Convenciones Internacional” en los micebook Awards 2025, celebrados en Londres. El jurado valoró su innovación, sostenibilidad y excelencia operativa, destacando la capacidad del recinto para crear experiencias MICE singulares en un entorno único.La reputación del turismo en España ha caído notablemente debido al creciente descontento social por la masificación y el impacto del sector en el precio de la vivienda, según el “Barómetro de Percepción Turística” de LLYC. El estudio señala que los mensajes críticos sobre la gentrificación se han convertido en el eje del debate público, haciendo que el apoyo social al turismo haya descendido un 35% desde 2022.Vietnam, Mauricio, Japón y Francia encabezan la lista de los destinos más buscados para el verano de 2025, según un reciente análisis de la aerolínea Emirates. La aerolínea ha detectado un aumento general del 7% en las búsquedas de vuelos para los meses de julio y agosto, marcando una clara tendencia hacia la exploración de nuevas culturas y lugares menos transitados.La Agencia Catalana de Turismo ha presentado una nueva estrategia de marketing turístico centrada en el “turismo consciente”, que prioriza el bienestar de la comunidad local y la sostenibilidad. Por primera vez, se incorpora al residente como actor clave en la planificación, con el objetivo de pasar de un modelo de “más” turismo a uno de “mejor” turismo de cara a 2028.Exceltur prevé un crecimiento más moderado del turismo este verano, con un aumento de ventas del 2,7%, frente al 4,5% registrado en el segundo trimestre. Por ello, ha revisado a la baja sus previsiones para el cierre de 2025, situando el crecimiento del PIB turístico en un 3,3% frente al 4% estimado en abril. La incertidumbre geopolítica influye en este ajuste, aunque el sector mantiene una perspectiva positiva pero cautelosa.

Según el informe de CBRE, las valoraciones de activos inmobiliarios han mostrado una evolución positiva en la primera mitad de 2025, destacando la revalorización de los hoteles vacacionales (+3%), los hoteles urbanos (+2,5%) y las residencias de estudiantes (+3,1%). Además, el valor del suelo residencial en la Costa del Sol ha aumentado un 17% en los últimos 30 meses, impulsado por la demanda de desarrollos de lujo y branded residences.EasyJet anunció ocho nuevas rutas para el invierno 2025 desde España, sumando más de 110.000 asientos adicionales. Las conexiones partirán de Barcelona, Málaga, Gran Canaria y Almería hacia destinos en Reino Unido y Francia, con vuelos operativos desde octubre.Diners Club Spain ha lanzado una nueva división especializada en el sector travel, que sitúa a las agencias de viajes en el centro de su estrategia. La compañía prevé que un 40% de su nuevo negocio en 2025 provenga de este canal y ofrece soluciones que permiten a las agencias incrementar ingresos y reducir hasta un 20% los costes operativos asociados a los pagos.Civitatis ha registrado un crecimiento cercano al 17% en las reservas realizadas a través de su canal B2B durante el primer semestre de 2025, a pesar de un contexto de primavera “compleja”. Las actividades lideran el incremento con casi un 20% más de ventas, seguidas de los traslados, que suben más del 10%.El Grupo Grimaldi ha ampliado en 50 millones de euros el capital de su filial española Trasmed, con el objetivo de fortalecer su posición financiera y reducir la deuda. Trasmed, que opera ferris entre la Península y Baleares, alcanzará un capital social de 347 millones de euros. Esta inyección se destina principalmente a disminuir el endeudamiento generado por la financiación de la compra de sus buques.

First it was finance spreadsheets, now it's suite dreams: Ian Di Tullio's journey to the top of Minor Hotels is anything but ordinary. Let's just say: it started with data and ended with loyalty (lots of it). We mic'd up with the Global Chief Commercial Officer, Ian Di Tullio, who went from flying high with Air Canada & Accor to shaking up hospitality from Bangkok with brains, heart, and some serious backend magic. In this one, we get into: - What the airline industry taught him about innovation and squeezing margin magic - How data & AI = power (when you actually use it right) - And why respect > synergy when it comes to brand acquisitions Enjoy the show!

In this episode, Bill Barnett, Managing Director, C9 Hotelworks, sits down with Omar Romero, Chief Development and Luxury Officer at Minor International, to explore how the definition of luxury is evolving—and how branded residences are leading the change. Omar shares insights on redefining luxury through sustainability, wellness, and personalised living, while also shedding light on Minor's upcoming global projects. From wellness tech in residences to the rise of “real estate collectors,” the conversation covers the latest trends shaping high-end hospitality and residential development. Tune in for a candid, forward-looking discussion on what makes branded residences not just desirable, but meaningful.

Seis compañías del sector turístico han sido incluidas en el ranking “Las 100 mejores empresas para trabajar en 2025” en España, elaborado por Forbes. La clasificación, basada en encuestas anónimas, valora aspectos como la cultura corporativa, el desarrollo profesional o la conciliación. Las empresas destacadas son Ávoris, eDreams, Grupo Iberostar, Ilunion, Meliá Hotels International y Minor Hotels.Según el último Barómetro Turístico de Andersen Consulting, el gasto de los españoles en viajes internacionales aumentó un 18% en 2024, representando ya el 34% del total. Esta tendencia está impulsada por una nueva generación de viajeros más preparados tecnológica y lingüísticamente, así como por el papel clave de las agencias de viajes, especialmente en desplazamientos de medio y largo radio.La Confederación Española de Agencias de Viajes (CEAV) reunió a más de 100 profesionales del turismo en un workshop celebrado en Valladolid, donde más de 80 agentes de viajes conocieron las novedades de 30 expositores del sector. El evento forma parte del CEAV Profesional Tour 2025 y destacó la importancia de las agencias en la promoción de destinos como Marruecos, Alemania y Andalucía.La ruta aérea que conecta Roma-Fiumicino con Madrid-Barajas se sitúa en lo más alto del tráfico aéreo del continente. Con 1,32 millones de asientos previstos, según datos recopilados por Statista a partir del proveedor de inteligencia de viajes OAG, esta conexión se posiciona como la más transitada entre, desde o hacia Europa durante la temporada estival.

Barcelona acogerá el Tourism & Economy Barcelona Summit 2025 los días 2 y 3 de abril en el auditorio de CosmoCaixa. El evento abordará la necesidad de un nuevo modelo turístico que combine el impulso económico y la convivencia ciudadana. Participarán destacadas figuras del sector público y privado, y se debatirá el impacto del turismo en el PIB y la gestión sostenible del sector en grandes ciudades.Ávoris Corporación Empresarial busca que más del 50% de su ebitda provenga de mercados internacionales en los próximos años, frente al 20% actual. La compañía apuesta por la expansión en el norte de África y Europa, además de fortalecer su presencia en Latinoamérica tras un acuerdo con el grupo CVC. Próximamente, Ávoris se establecerá en Marruecos y prevé abrir en México.La Fiscalía de la Audiencia Nacional se une al Ministerio de Consumo en la batalla legal contra las aerolíneas de bajo coste por prácticas abusivas y falta de transparencia en las tarifas, especialmente en lo relacionado con el cobro de las maletas. La Fiscalía ha anunciado que defenderá los derechos de los consumidores en los procedimientos judiciales por las sanciones impuestas a estas compañías.La Rafa Nadal Academy by Movistar ha comunicado que Punta Cana (República Dominica) acogerá en 2026 un nuevo 'Rafa Nadal Tennis Center', un anuncio que se ha hecho oficial durante la visita del extenista español al país caribeño para inaugurar el nuevo hotel de la marca ZEL.El aeropuerto de Palma de Mallorca fue el tercero con un mejor ratio de puntualidad entre los grandes aeropuertos del mundo durante el mes de febrero, con el 88,91% de sus vuelos programados despegados en hora, según los datos analizados por la consultora Cirium.

United Airlines is raising fees for its credit cards and lounge memberships while adding new perks like rideshare credits and Instacart memberships, as it sees growing revenue from these services. Marriott International is expanding rapidly in the branded residences market, especially in the Caribbean and Latin America, though it faces stiff competition from other major hotel chains. Meanwhile, Minor Hotels is consolidating its eight brands under a single app and launching a masterbrand strategy to streamline loyalty programs and improve cross-selling. How Marriott Is Defending its Lead in Branded Residences United Airlines Raises Credit Card and Lounge Fees: Here's What to Know Minor Hotels to Unveil Masterbrand and Unify 8 Chains on One App Connect with Skift LinkedIn: https://www.linkedin.com/company/skift/ WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/ Facebook: https://facebook.com/skiftnews Instagram: https://www.instagram.com/skiftnews/ Threads: https://www.threads.net/@skiftnews Bluesky: https://bsky.app/profile/skiftnews.bsky.social X: https://twitter.com/skift Subscribe to @SkiftNews and never miss an update from the travel industry.

eDreams Odigeoregistró un beneficio neto de 4,1 millones de euros durante los primeros nueve meses del ejercicio fiscal 2025, finalizado el 31 de diciembre, frente a los 'números rojos' de cuatro millones de euros del mismo periodo de un año antes, impulsado por la fortaleza de su modelo Prime. La Asociación de Ejecutivas de Empresas Turísticas (ASEET) ha celebrado su I Congreso sobre el papel de la mujer en la industria turística, reuniendo a 150 profesionales. El evento abordó temas como la evolución laboral femenina, la igualdad de oportunidades, el liderazgo y la relación con la tecnología e innovación en el sector. Play ha anunciado un aumento de frecuencias de vuelo entre Alicante y Madrid con Reikiavik (Islandia) con el objetivo de dar respuesta a la alta demanda, especialmente durante Semana Santa y la temporada de verano. Hesperia World refuerza su estrategia digital con una nueva web corporativa y la renovación de las plataformas de su marca propia Hesperia Hotels y activos clave como La Manga Club. Para optimizar su estrategia online, ha consolidado una alianza con Mirai. Con este impulso, busca alcanzar los 60 millones de euros en venta directa para 2026. El Ministerio de Derechos Sociales, Consumo y Agenda 2030 ha abierto expedientes sancionadores a varias empresas que administran cientos de viviendas turísticas por presuntamente ofrecer información falsa o engañosa. Una de esas "prácticas engañosas" es indicar en el anuncio que quien gestiona un alojamiento turístico es una persona particular cuando en realidad se trata de una empresa.

Insider ILTM Video: Marion Walsh-Hédouin, global head of marketing and communications for Minor Hotels, talks with James Shillinglaw of Insider Travel Report at last month's ILTM Cannes luxury show about Minor's growth in luxury hotels. Minor has even launched itself as its own brand, overseeing such expanding luxury chains as Anantara, Tivoli, NH Collection and more, to become one of the fastest growing luxury hotel companies in the world. For more information, visit www.minorhotels.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel  (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean,  iHeartRadio,  Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.  

Learning more about being a responsible traveller when it comes to seeing or interacting with animals on my trips is one of the biggest learning curves running this podcast has given me over the past decade. In this episode, I hear from three professionals working at the intersection of animals and tourism, in three different but equally fascinating roles. First up, I chat with Nora Livingstone of Animal Experience International, about a trip she took to Sierra Leone to visit a dog rescue centre that was looking for volunteers. Then, I speak with John Roberts, director of Sustainability and Conservation for the Minor Hotels group, and he describes the particular case of looking after hornbills at their Avani resort on Koh Lanta, Thailand. Finally, Suzanne Milthorpe of World Animal Protection Australia explains the sad sight that awaited her on a visit to a so-called turtle rescue venue in Bali, Indonesia. From all of these stories, there is plenty for us to take away and help in our considerations for future trips so that we can be thoughtful when it comes to how we include animals in our travels. Links: Nora Livingstone from Animal Experience International - https://www.animalexperienceinternational.com John Roberts - Group Director of Sustainability and Conservation, Minor Hotels -https://www.minorhotels.com/ Suzanne Milthorpe - Head of Campaigns, World Animal Protection Australia - https://www.worldanimalprotection.org.au/ Join our Facebook group for Thoughtful Travellers - https://www.facebook.com/groups/thoughtfultravellers Join our LinkedIn group for Thoughtful Travellers - https://notaballerina.com/linkedin Sign up for the Thoughtful Travellers newsletter at Substack - https://thoughtfultravel.substack.com Show notes: https://notaballerina.com/331 See omnystudio.com/listener for privacy information.

Podcast del programa Imagen Empresarial transmitido originalmente el 20 de diciembre de 2024. Conduce Rodrigo Pacheco. Los entrevistados de hoy: Lorenzo Graciano, director general región México y Cuba de Minor Hotels; Europe y Americas Tema: Expansión de Minor Hotels Europe y Americas Juan Carlos Baker, ex subsecretario de Comercio Exterior y académico de la escuela de Gobierno y Economía de la UP Tema: Relación México - EU

As the operating boss of Minor, Dillip Rajakarier retains an enviable enthusiasm for his brands as they proliferate worldwide.

En una medida sin precedentes, la Comisión Nacional de los Mercados y la Competencia (CNMC) ha confirmado una multa de 413.240.000 euros a Booking.com, acusándola de abuso de su posición dominante en el mercado. Esta decisión pone fin a una investigación que comenzó en octubre de 2022 y que ha puesto en el centro del debate las prácticas comerciales del gigante de las reservas hoteleras online. El sector de las agencias de viajes se ha reunido con el Ministerio del Interior para solicitar unánimemente la exclusión de la aplicación del Real Decreto 933/2021, que establece obligaciones de registro documental de reservas y que está previsto que entre en vigor en octubre. Este verano, los españoles son los que más utilizan el alquiler de coches en España, Italia y Grecia, según los datos de EconomyBookings.com. Además, el aeropuerto de Málaga se destaca como el punto de recogida de coches de alquiler más utilizado de Europa. Casi un 75% de los españoles que viajan al extranjero temen sufrir un intento de fraude, según un estudio de Visa. En este contexto, el 30% de los consumidores ha sido víctima de fraude durante un viaje, y se sienten más vulnerables al realizar pagos superiores a 300 euros. El transporte en autobús será elegido por más de 10 millones de viajeros en el mes de agosto, siendo el modo de transporte público que cuenta con una mayor cuota de viajeros, un 46%, frente al 26% del ferrocarril, el 27% del transporte aéreo o el 1% del marítimo. KAYAK revela el ranking de destinos asiáticos más populares donde es posible alojarse por menos de 120€ la noche. Ciudades como Osaka tienen un precio medio de hotel de 81€ por noche. Otros destinos son Yakarta, donde el alojamiento cuesta solo 26€ por noche, y Kuala Lumpur, con un precio medio de 47€. Stayforlong, la plataforma de viajes de larga estancia con sede en Barcelona, ha expandido su presencia a Latinoamérica al abrir mercados en México y Brasil, aumentando así su cobertura a 26 países. Viajes El Corte Inglés ha mejorado su propia plataforma de búsqueda y reserva para incluir los viajes en tren, con el objetivo de facilitar a los clientes la contratación de este tipo de productos en su página web.

I'm with Dillip Rajakarier, CEO of Minor Hotels and The Wolseley Hospitality Group. He's one of the top people globally in hospitality – with brands such as Anantara, NH Hotels and Tivoli – and has ambitious plans for the future.This podcast is free, as is my weekly newsletter. Subscribe to The Independent's newsletters here. Hosted on Acast. See acast.com/privacy for more information.

El Gobierno destinará un total de 130 millones de euros al Plan Verano Joven 2024 que permitirá viajar a personas de entre 18 y 30 años, en tren, autobús e interrail, con descuentos que llegan hasta el 90%. Como novedad, este año podrán beneficiarse del plan todos los jóvenes con residencia legal en España, independientemente de su nacionalidad. El sector turístico ha pedido una hoja de ruta que permita al sector avanzar en la transformación y la transición sostenible, en una sesión de los desayunos organizados por Foment del Treball y la Barcelona School of Tourism, Hospitality and Gastronomy (CETT-UB). A pesar de que tres turoperadores alemanes, TUI Group, DER Touristik y Schauinsland-Reisen, se han postulado para asumir las reservas afectadas tras la quiebra del turoperador FTI Group, en Canarias, las empresas del archipiélago podrían tener impagos de hasta tres meses. The Fun Lab, firma española de ingeniería y entidad acreditada internacional de inspección por ENAC en parques acuáticos y piscinas lúdicas, ha inaugurado su primera delegación comercial internacional en Cancún (México), desde la que va a ofrecer sus servicios a los clientes de la región del Caribe. Iryo ha presentado la segunda fase de su marca de multimodalidad —bautizada como 'Iryo Conecta Más Destinos'—, con la que apuesta por la interconexión de medios de transporte desde los trenes hasta la llegada al destino final mediante taxis, autobuses, aviones y barcos. Con motivo del Día Mundial del Medioambiente, un estudio de Appinio revela que el 68% de los españoles se siente afectado por las consecuencias del cambio climático, destacando que Andalucía, Valencia, Cataluña y Madrid son las regiones donde más se considera que el cambio climático es un problema importante. El presidente de la Asociación de Líneas Aéreas (ALA), Javier Gándara, ha denunciado que la multa de 150 millones de euros impuesta por el Ministerio de Consumo a Ryanair, Vueling, Volotea y easyJet por cobrar por el equipaje de mano, "atenta" contra "la libertad de edificación tarifaria y la capacidad de elección de los consumidores". El pasado 16 de mayo, Más Turismo Chino recibió el primer premio internacional en la Feria Internacional de Turismo de Guangzhou en la categoría de Internet / Media. Estos premios son organizados por el prestigioso organismo de turismo chino Chinese Outbound Tourism Research Institute.

¿Alguna vez te has preguntado cómo las grandes marcas, especialmente en el mundo hotelero, dominan las redes sociales? En nuestro nuevo podcast, nos zambullimos con David Díaz, Head of Social Media en Minor Europe & Americas (antes NH Hotel Group), para destapar todos los ases de la manga que tiene David a la hora de apañárselas en su día a día. Desde estrategias de contenido hasta manejar crisis y el inevitable "hate", este es tu pase VIP detrás de las cámaras del mundo de las redes sociales. En este episodio te hablaremos de: Trayectoria de David Díaz Molina. El equipo de Social Media a su cargo. Cómo y cuándo se diseña una estrategia. Qué métricas revisa constantemente. Aprendizajes de su experiencia con creadores o influencers. ¿Hubo crisis en Social Media? ¿Cómo se gestionó? Enlaces y recursos recomendados en el programa:  NH Hotel Group David Díaz Molina en LinkedIn -Síguenos en YouTube: https://www.youtube.com/@MarketingParadise -Nuestra newsletter sin humos: https://mkparadise.com/email -Academia de profesionales, no de profesores: https://mkparadise.com/academia

Il gruppo alberghiero Minor Hotels annuncia la nomina di Estelle Vassallo come Direttore Generale di Anantara Convento di Amalfi Grand Hotel. Con vent'anni di esperienza nel settore dell'ospitalità, Estelle porta con sé un importante know how e una visione dinamica per questa struttura unica nel suo genere, situata a ottanta metri sopra la splendida città di Amalfi. 

Who has united 530 hotels, resorts, and eight kick-ass brands under one roof?

Ian Di Tullio, chief commercial officer for Minor Hotels, talks with James Shillinglaw of Insider Travel Report at last month's ILTM Cannes luxury show about the growth of Minor and its many hotel brands, especially Anantara, Tivoli and NH Collection. Owned by a serial entrepreneur Bill Heinecke, Bangkok-based Minor is now expanding rapidly in Europe, the Middle East, Asia and even the Americas. For more information, visit www.minorhotels.com. If interested, the original video of this podcast can be found on the Insider Travel Report Youtube channel or by searching for the podcast's title on Youtube.

    Relebogile speaks to Lindi Mthethwa the Regional Director of Sales and Marketing for Minor Hotels about the options you need to consider when booking a December holiday.See omnystudio.com/listener for privacy information.

In our latest podcast episode, William Heinecke, Founder & Chairman, Minor Hotels in conversation with Jennifer Pettinger-Haines from The Bench, discusses his passion for sustainability in the hospitality industry and how Minor has been involved in various ESG initiatives. Minor Hotels has been involved in various innovative projects, from rescuing street elephants in Thailand to replanting coral in the Maldives, showcasing how cross-industry collaboration can accelerate sustainable practices. Register for our future editions: FHS Saudi: Al Faisaliah Hotel, Riyadh, from 29 April to 01 May 2024 FHS World: Madinat Jumeirah, Dubai, from 30 Sep to 02 Oct 2024 futurehospitality.com #FutureHospitalitySummit

This week James and Lucy are visiting the Thai capital with Dane Halpin, Director of PR and Communications at Minor Hotels in Bangkok.We explore the contrasts of a city that is simultaneously traditional and modern, frenetic and serene. Join us for a mouth-watering foodie tour, an eye-opening street art trail and an unmissable festival that keeps locals cool in the scorching summer months… Hosted on Acast. See acast.com/privacy for more information.

We talk to Bruce Poon Tip, one of travel's most influential voices, about community tourism and we'll also take you to the tropical paradise that is the Maldives. Also on the pod, best outdoor showers and tubs, and which do you think is the best country for solo travel?  Social entrepreneur, New York Times best-selling author and owner of adventure travel company G Adventure Bruce Poon Tip talks to Kirstie Bedford from Toronto about the importance of community tourism, and what you can do as a traveller to genuinely make change to communities in need.  Bruce also reveals the countries that are leading the way in travel for change, gadventures.com  Watch Bruce's moving video here, which is sure to change your perception of travel: thelasttouristfilm.com  To tropical islands and swaying palms, Belle catches up with Mark Thomson, a senior executive of Minor Hotels, which has seven hotels in the Maldives. The burning question is, with all our own sun and sand, why should Australians visit the Maldives? Visit avanihotels.com and  anantara.com  If you'd like to read more about those solo travel stats, here's the survey by left luggage service Bounce, usebounce.com  And finally, if you want to subscribe to the special 40th anniversary issue of Vacations & Travel which Kirstie mentions, click here: https://subscribe.vacationstravel.com/ Thanks for listening. --- Send in a voice message: https://podcasters.spotify.com/pod/show/theworldawaits/message

On this episode we hear from Samantha. She came to Thailand for her internship and basically got stuck. She did do a pre-opening on an island in the Maldives, which she advises all her students to do, something I regret not doing, but during the conversation she reminded me that there are no wrong moves in your life. She spent some time in events, loyalty and now in education all with Minor Hotels for the past 13 years. we talked about culture and the impact on speaking up, how we have both experienced it. She encourages her students to always try asking questions because it will benefit your peers. She has great example where she gets the students involved using post it notes and practicing. Same goes with public speaking, start small before you move onto larger audiences. Find what works for you, whether in work or your personal life. Try different things till you know which techniques work for you. I also love how she approached networking with kindness and a view to paying it forward.

NH Hotel Group, part of Minor Hotels, annuncia l'apertura della sua tredicesima struttura milanese, NH Milano Corso Buenos Aires, situato all'angolo tra via Scarlatti e il celebre Corso Buenos Aires. In occasione dell'inaugurazione sono stati presentati i risultati di un'indagine commissionata ad AstraRicerche – istituto italiano di ricerche sociali e di marketing – incentrata sulla scoperta di come, quando, dove e perché gli italiani escono a bere un drink per un aperitivo o un cocktail dopo cena. Nel mese di febbraio e marzo 2023 sono stati raccolti numerosi dati frutto della somministrazione di un questionario a un campione di più di 1000 persone di età compresa tra i 18 e i 65 anni intervistate online su tutto il territorio nazionale con la metodologia CAWI.

David Garner, vice president-commercial for Minor Hotels, talks with James Shillinglaw of Insider Hotel about how Minor's many brands are expanding in the Middle East & Africa. Garner describes how such luxury brands as Anantara and Tivoli have opened around the region, including three in Dubai alone. He also highlights the growth of Minor's other brands, including NH Hotels, NH Collection, Avanti, Oaks and more. For more information, visit www.minorhotels.com. If interested, the original video of this podcast can be found on the Insider Travel Report Youtube channel or by searching for the podcast's title on Youtube.

Marianne Walsh, vice president of marketing and communications for Minor Hotels, talks with James Shillinglaw of Insider Travel Report about the company's expansion of its luxury Anantara Hotels, Resorts and Spas brand in Europe, the Middle East and Asia. This is part of our series of interviews from ILTM Cannes, held Dec. 4-8 in France. For more information, visit www.minorhotels.com or www.anantara.com. If interested, the original video of this podcast can be found on the Insider Travel Report Youtube channel or by searching for the podcast's title on Youtube.

Hear him now, on MARY GOSTELOW GIRLAHEAD PODCAST

In this episode, the Senior Vice President Operations Middle East and Africa at Minor Hotel Amir Golbarg tells me, some of its hotels are back to pre pandemic levels. Amir who has been attending the 16th Meetings Africa in Johannesburg South Africa says Minor Hotels is committed to expanding its enviable footprint in Africa.  Amir Golbarg heads up Operations in the Middle East and Africa region for Minor Hotels, in addition to the Indian Ocean islands of the Seychelles and Mauritius. Minor Hotels' portfolio currently totals 528 hotels in 56 countries and includes the highly-acclaimed luxury Anantara brand and the upscale Avani brand. Amir currently oversees a total of 33 properties in operation across ten countries and four brands, in addition to driving the development of a strong pipeline of properties within the region across multiple brands. This will see the launch of two new brands – NH Collection and NH Hotels – to the region later this year. Joining the Minor Hotels regional team in March 2019 as Vice President Operations for the Middle East, North Africa, Mauritius, and Seychelles, Amir was promoted in September 2021 to Senior Vice President Operations, including adding the group's operation in Southern Africa into the mix. Amir previously held the strategic position of Chief Operating Officer at Al Rayyan Hospitality and Corporate Director – Asset Management at Katara Hospitality. Both entities are subsidiaries of the state-owned Qatar Investment Authority and in this dual role, Amir supported the State of Qatar with the opening and positioning of government assets and hotels both locally and internationally, in addition to managing a portfolio of operating entities and opening five luxury properties. These included the relaunch of Ritz Carlton Doha, the rebranding of the Six Senses Spa with Chiva-Som Resort in Thailand, the renovation of Raffles Singapore and the acquisition of Grosvenor House London. A graduate of Glion Institute of Higher Education, Amir began his career in hospitality in 2004 and held various front of house roles for prestigious hotels such as Burj Al Arab and Madinat Jumeirah in Dubai. Amir first joined Minor Hotels in 2012 as Director of Operations & Hotel Openings based in the Bangkok Corporate Office. He then held several international positions with Minor, before becoming Hotel Manager at Souq Waqif Hotel Doha, Qatar in 2015. Amir, who is a Danish national, is currently based in the Middle East Regional Office in Dubai. Now a seasoned international hotelier, Amir's passion for excellence has led him to successfully drive the operations and hospitality assets for a number of companies for over 17 years. Minor Hotels is an international hotel owner, operator and investor with a diverse portfolio of brands including Anantara, Avani, Oaks, Tivoli, NH Collection, NH, nhow and Elewana.  

Com uma estrutura de tirar o fôlego, atendimento humanizado e personalizado, e, claro, atividades que entretém hóspedes de todas as idades, o Tivoli Ecoresort é um destino perfeito para quem deseja descansar em meio a natureza mas não abre mão de luxo e conforto. Localizado no norte de Salvador, o resort conta com doze quilômetros de praia de areias brancas e corais que rendem fotos maravilhosas. Além disso, o Tivoli Ecoresort é muito procurado por casais que estão em lua de mel e também por quem deseja explorar o maravilhoso estado da Bahia, especialmente a natureza ao seu redor. E para falar sobre o empreendimento e também analisar o atual cenário da hotelaria país, o Seu Podcast de Turismo conversou com João Eça Pinheiro, diretor geral do Tivoli Ecoresort. Nascido em Portugal, João Eça tem uma longa história no ramo da hotelaria. Aos 23 anos, trabalhou em um dos mais importantes resorts português, o Algarve, onde ficou por 24 anos. Depois de muitos anos de história, em 2010, João foi convidado pelo o grupo Minor Hotels para comandar o Tivoli Ecoresort Praia do Forte. “Foi a paixão pela natureza, pela região e pelas pessoas que nos levou a construir o Tivoli Ecoresort. Um projeto inovador e totalmente corajoso, pois na época o acesso a região era difícil, em meio a Mata Atlântica. Assim, desenvolvemos essa proposta de sustentabilidade que possibilita uma experiência única aos hóspedes, com muita qualidade e criatividade”, destaca o diretor. Projeto de sustentabilidade Transmitindo o seu conceito para os hóspedes, o empreendimento iniciou uma campanha de sustentabilidade que consiste em uma nova técnica sobre o uso das toalhas.  Funciona assim: Nas áreas comuns do resort, terá um QR Code em que o cliente precisará acessar para retirar a toalha que necessita. Entretanto, o sistema só permite que o hóspede utilize duas toalhas durante o dia. Após o uso, mais especificamente no fim do dia, o cliente dará baixa no sistema, devolvendo o acessório. Caso o cliente necessite de mais toalhas, será cobrada uma taxa que, posteriormente, será revertida para o projeto TAMAR e o Instituto Baleia Jubarte. Quer saber mais sobre os projetos do Tivoli Ecoresort? Confira a entrevista completa através do Seu Podcast de Turismo, nas plataformas Spotify, Google Play e Apple. https://open.spotify.com/episode/54PKPceTAXdjwHWTZ1mvea https://www.brasiltravelnews.com.br/wp-content/uploads/2022/03/Seu-Podcast-de-Turismo-115.m4a

Com uma estrutura de tirar o fôlego, atendimento humanizado e personalizado, e, claro, atividades que entretém hóspedes de todas as idades, o Tivoli Ecoresort é um destino perfeito para quem deseja descansar em meio a natureza mas não abre mão de luxo e conforto. Localizado no norte de Salvador, o resort conta com doze quilômetros de praia de areias brancas e corais que rendem fotos maravilhosas. Além disso, o Tivoli Ecoresort é muito procurado por casais que estão em lua de mel e também por quem deseja explorar o maravilhoso estado da Bahia, especialmente a natureza ao seu redor. E para falar sobre o empreendimento e também analisar o atual cenário da hotelaria país, o Seu Podcast de Turismo conversou com João Eça Pinheiro, diretor geral do Tivoli Ecoresort. Nascido em Portugal, João Eça tem uma longa história no ramo da hotelaria. Aos 23 anos, trabalhou em um dos mais importantes resorts português, o Algarve, onde ficou por 24 anos. Depois de muitos anos de história, em 2010, João foi convidado pelo o grupo Minor Hotels para comandar o Tivoli Ecoresort Praia do Forte. “Foi a paixão pela natureza, pela região e pelas pessoas que nos levou a construir o Tivoli Ecoresort. Um projeto inovador e totalmente corajoso, pois na época o acesso a região era difícil, em meio a Mata Atlântica. Assim, desenvolvemos essa proposta de sustentabilidade que possibilita uma experiência única aos hóspedes, com muita qualidade e criatividade”, destaca o diretor. Projeto de sustentabilidade Transmitindo o seu conceito para os hóspedes, o empreendimento iniciou uma campanha de sustentabilidade que consiste em uma nova técnica sobre o uso das toalhas.  Funciona assim: Nas áreas comuns do resort, terá um QR Code em que o cliente precisará acessar para retirar a toalha que necessita. Entretanto, o sistema só permite que o hóspede utilize duas toalhas durante o dia. Após o uso, mais especificamente no fim do dia, o cliente dará baixa no sistema, devolvendo o acessório. Caso o cliente necessite de mais toalhas, será cobrada uma taxa que, posteriormente, será revertida para o projeto TAMAR e o Instituto Baleia Jubarte. Quer saber mais sobre os projetos do Tivoli Ecoresort? Confira a entrevista completa através do Seu Podcast de Turismo, nas plataformas Spotify, Google Play e Apple. https://open.spotify.com/episode/54PKPceTAXdjwHWTZ1mvea http://brasiltravelnews.com.br/wp-content/uploads/2022/03/Seu-Podcast-de-Turismo-115.m4a

We speak to James Hewitson, General Manager and Mohamed Abdelwahab, Area Director of Engineering, Middle East from Anantara The Palm, Dubai Resort, UAE. The hotel is owned by Seven Tides International and managed by Anantara part of MINOR Hotels group. All hotels under MINOR group have energy, water, and waste management as mandatory key performance indicators (KPI's) and receive consultation support from Green Growth 2050 to delivering the metrics. Eco-friendly resort Anantara The Palm Dubai resort has delivered on all its green metrics consistently; and received “Platinum status” certification on the Green Growth 2050 program. Recently, they have further shown their commitment to sustainability by installing a water filtration system from Infinity water systems, in July 2021, when most of the hospitality is still coping with the impact of the pandemic and fighting for survival. In the episode we discuss the challenges and opportunities facing a general manager in introducing green initiatives; right from having the CAPEX allocated, with getting owners buy-in to team alignment in implementation. The two sustainability focus areas of the hotel have been on “Energy and Plastics”. They have eliminated most of the single use plastic items from the hotel: straws, cutlery, room keys to now plastic bottles. Mohamed has had great success with energy efficiencies and reduced the property's energy bill by $250K savings in a single year. Proving that “Saving energy can—and will—impact profitability”. The next challenge for the hotel is waste reduction, as all Minor hotels have been tasked with 20% reduction in waste for 2022, compared to baseline 2016. In other episodes of the podcast, we have previously covered hotel sustainability stories from three different hotels; and we hope each of these episodes gives you an inspiration for your hotel's green journey. Previous related episodes: Episode 1 of the podcast shared the passion from Paul Schenk, as Hotel Manager of Crowne Plaza Oman with a passion to eliminate all plastic form the hotel. Episode 5 featured Soneva Resorts Maldives (25 years of sustainable luxury) shared on the podcast a few “smart commercial models implemented at the island” to fund their ongoing sustainability initiatives. Episode 16 covered the story from The Hotel Britomart, New Zealand's first and only 5 Green star rated hotel; working with local suppliers and in challenging the status quo to achieve sustainability Show Notes: https://www.linkedin.com/in/jameshewitson/ https://www.linkedin.com/in/mohamed-abdelwahab-94ba0714/ https://www.anantara.com/en/palm-dubai https://www.seventides.com/ https://www.minorhotels.com/en https://www.greengrowth2050.com/ https://infinitywatersystems.com/ https://www.minor.com/storage/download/sustainability-reports/2020/mint-membership-certifications-en.pdf https://sustainabilitystoriespodcast.com/?p=309 https://sustainabilitystoriespodcast.com/?p=157 https://sustainabilitystoriespodcast.com/?p=461

Proprietário de mais 500 hotéis espalhados por todo continente, a Minor Hotels é responsável por grandes empreendimentos no Brasil, como o Tivoli Ecoresort Praia do Forte (BA), Tivoli Mofarrej São Paulo e NH Curitiba The Five. Destacando-se também no setor de eventos, o grupo lidou com a crise do coronavírus com muito planejamento e com o auxilio das midias sociais, levando, assim, inovação e sofisticação. E para falar sobre isso, o Seu Podcast de Turismo, neste episódio, conversou com Marco Amaral, vice-presidente de Operações e Desenvolvimento para Europa e América do Sul da Minor Hotels.  Com raízes asiáticas e ambições globais, a história de sucesso da Minor Hotels se estende por quase cinco décadas, quando um jovem chamado William E. Heinecke fundou a Minor Holdings. Ano depois, a Minor cresceu e se expandiu por vários setores, criando marcas inovadoras e adquirindo empresas estrategicamente para fortalecer o portfólio. No Brasil, essa história se iniciou com a Tivoli Hotels e Restorts, presente em dois estados: São Paulo e Bahia. Sobre a pandemia A crise sanitária causada pelo coronavírus abalou todo o setor turístico e também foi responsável, segundo Marco Amaral, pelo fortalecimento do papel do social media dentro do campo. "A implementação de novas tecnologias sempre é muito importante e permite o contato com os clientes, via redes sociais, e também permite uma gestão de inventário, ou seja, a busca de novos clientes e a adequação a esse público", afirma o vice-presidente, que volta há 2 anos e detalha como foi o inicio da pandemia para o grupo. "Foi um momento de repensar tudo, se reorganizar e até mesmo se preparar para o pior. Porém, com muito trabalho interno e também com a vacina, conseguimos retornar e manter o nosso padrão de qualidade", explica. Quer saber mais sobre a Minor Hotels? Confira a entrevista completa através do Seu Podcast de Turismo, nas plataformas Spotify, Google Play e Apple. https://www.brasiltravelnews.com.br/wp-content/uploads/2021/09/Seu-Podcast-de-Turismo-103.mp3

In this week's first podcast, David and Catherine are joined by Dillip Rajakarier, Group CEO of Minor International and CEO of Minor Hotels. With exposure in almost 60 markets around the world, Minor has taken a country-by-country approach to tackling the crisis, always putting the safety and welfare of their teams and guests first. Looking at the crisis from the perspective of Minor's home base in Thailand, Dillip says regional travel will return first, but international arrivals will take much longer to come back. Even countries such as Sri Lanka, which he praises for the speed at which they got the virus under control, will struggle because the strict curfews have brought the country's economy to its knees. On the other hand, Dillip believes the crisis may force change upon certain destinations like the Maldives that desperately need recalibrating. Recent years have seen the country navigate towards a lower-cost market, which was not good for the country, and he hopes this may cause the Maldives to return to its roots as a high-end luxury destination.