Podcasts about sands expo

We speak with THNG, Chin Hwee, Vice President, Public Safety & Security, ST Engineering and NG Yeow Boon, Deputy Chief Executive (Development), HTX at the inaugural Milipol Asia-Pacific - TechX Summit (MAP-TXS) that took place from 3 to 5 April 2024 at Sands Expo & Convention Centre, Singapore. Co-organised by Singapore's HTX, GIE Milipol, and Comexposium Singapore, the biennial event comes under the auspices of the Ministry of Home Affairs, Singapore and the Ministry of the Interior of France. Milipol Asia-Pacific's trade exhibition will showcase the latest innovations in homeland security, and the TechX Summit will host prominent Government officials, industry leaders, and academia in a high-level conference. For more information visit https://innovd.stengg.com/spotlight/milipolap-2024?utm_campaign=map24-pss&utm_source=mysec&utm_medium=banner&utm_content=static#milipolap #milipol #mysecuritytv #stengineering

What are the strategic directions for AI in homeland security. Attending Milipol APAC and TechX Summit 2024, we speak with Physicist and former Yale University Professor, Dimitri Kusnezov, Under Secretary for S&T, US Department of Homeland Security.Nominated by President Biden in 2021, Dimitri Kusnezov was the deputy under secretary for artificial intelligence and technology at DoE (Energy), leading efforts to drive the use of AI and machine learning across the department's core missions.Australia and the United States of America signed a treaty on cooperation in science and technology (S&T) for domestic security on 21 December 2005.Recorded 4 April, 2024 at the Sands Expo & Convention Centre, Singapore.#milipolap #mysecuritytv #DHS #homelandsecurity #ai #nationalsecurity #nationalsecurityscience

With the rapidly evolving challenges in global travel, trade, and security, we speak to Australian Border Force Commissioner, Michael Outram APM at the Milipol APAC and TechX Summit 2024 in Singapore. We discuss how border security been affected by technology and the current landscape, emerging threats, and the importance of fostering collaboration between government and industry to ensure border management has the cutting-edge technologies to ensure security and efficiency.Recorded 4 April 2024 at the Sands Expo & Convention Centre, Singapore.#milipolap #maptxs #mysecuritytv #policing #customs #nationalsecurity

Sharat Nautiyal, Director of Security Engineering, APJ, Vectra AI.Sharat has over 15 years of experience assisting organisations in the areas of security architecture, threat detection and threat hunting. He has a strong focus on leading security engineering, security architecture, and the sales engineering team across APJ.The global cybersecurity landscape is witnessing a concerning surge in threats, and is particularly pronounced in the Asia-Pacific region. With the imminent impact of AI-boosted cyberattacks, cybercriminal tactics like phishing and social engineering are evolving in sophistication. Moreover, the recent uptick in high-severity cyber incidents underscores the urgent need for organisations to bolster their defence strategies. The implementation of comprehensive cybersecurity protocols is paramount for businesses and organisations to effectively mitigate these evolving threats.Vectra AI, Inc. is the leader in hybrid attack detection, investigation and response. The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Vectra AI's patented Attack Signal Intelligence empowers security teams to rapidly detect, prioritize, investigate and stop the most advanced hybrid cyber-attacks. With 35 patents in AI-driven detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI Platform and MDR services to move at the speed and scale of hybrid attackers.Visit Booth 1810 at Milipol APAC 2024, 3 - 5 April at the Sands Expo & Convention Centre, Singapore.#milipol #vectra #mysecuritytv

FIND – Design Fair Asia is set to return for its second edition after its successful debut in 2022, as part of Singapore Design Week. The event will be returning to the iconic Marina Bay Sands, Sands Expo & Convention Centre, Level 1, Halls A, B, and C from 21 - 23 September 2023. FIND Design Fair Asia is gearing up to welcome over 15,000 visitors, 350 international brands, and 50 distinguished speakers during the Global Summit. The gathering of industry leaders, suppliers, and creative minds will undoubtedly make it a must-attend event for professionals and enthusiasts alike. So what can we expect from this year's edition?  We find out from Carl Press, Director of FIND - Design Fair Asia and Yoko Choy, Chair of Content for FIND – Design Fair Asia.  See omnystudio.com/listener for privacy information.

Welcome back to another Iron Sights After Dark Episode! SHOT Show is the largest annual event held at the Sands Expo and Convention Center in Las Vegas. Since the 2021 event was canceled due to COVID-19 regulations, this year's event was expected to be one of the largest yet. In this episode, I sat down with JP to discuss his experience at the 2022 event: the highlights, surprises, no-shows, controversy and all the innovative products and new upcoming brands in the firearm community. Since founding Train with Purpose and entering the product business through selling custom high quality base plates, JP discusses the event from the perspective of both a business owner and fan. I was bummed to not be able to make it this year so it was great to hear a thorough recap of the event. Other topics discussed included: The new regulations for gun owners in San Jose California, the value in networking with people face-to-face regardless of owning an internet business and the reason why countless brands in the industry think that refusing to wear a mask is the patriotic thing to do. I hope you enjoy this conversation, recap and friendly debate with my good friend JP!Timestamps:00:00 Opening The Show01:21 Traveling To Shot Show04:00 The Brands Against Shot Show05:15 Who Can Go To Shot Show11:41 The Mask Mandates in Vegas and The 2A Communities Response25:05 The Reason People Go To SHOT Show28:09 The Value of Going To Events and In-Person Shows30:37 The New Gun Laws In San Jose33:23 The Highlights, Innovation & New Products from SHOT Show 202249:07 FUDs At SHOT Show50:53 Upcoming Brands To Look Out For55:19 Transparency with Firearms Brands & Products1:09:48 The Most Reliable Gun Set-Up For Beginners & Why Companies Sell You Garbage1:16:07 The Infancy of The Firearms Community1:20:52 The Consumer's Impact on The Industry

Индустрия развлечений была главным пострадавшим во время пандемии с коронавирусом. Однако, начиная с осени 2020 парки развлечений, отели и казино открылись и с каждым месяцем показывают высокие темпы восстановления бизнеса. Vini, Vidi, Vici - пришел, увидел, победил. В выпуске про мой долларовый портфель(https://youtu.be/yO-LXTjIZNI) упоминал, что мне интересна к покупке одна компания. Последнее время подобные вещи происходят довольно редко, потому что из-за природной лени я начал больше ориентироваться на ETF, с ними удобнее и не надо раз в квартал посматривать в финансовую отчетность и заявления менеджмента. Мой интерес вызывали акции VICI, это компания из сектора REIT, которая работает в Las Vegas и арендует здание для Ceasars Palace. Проблема была в высокой концентрации риска из-за одного крупного объекта. Тем более, что VICI была создана после банкротства Ceasars. В 2021 году VICI активны на рынке M&A, в марте купили здания казино Venetian, Palazzo и площадку для проведения выставок Sands Expo. В начале августа VICI объявили о покупке MGM Properties. Забавно, что до выхода VICI на IPO в 2018, сами MGM планировали купить VICI за 5 миллиардов, но не срослось. И вот через 3 года VICI покупают их за $17,2 миллиарда. Позицию медленно доведу до 5% от долларового портфеля. Не инвестиционная рекомендация.

https://youtu.be/hpVepQSUSJg Mitch Schneider is a fourth-generation “mechanic/technician” recognized as a champion of service dealer and technician causes. Mitch is an award-winning journalist, former shop owner, and published novelist. For more than 37 years, Mitch operated Schneider’s Automotive — a successful 6-bay, family-owned and operated service facility in Simi Valley, Calif. Mitch has recent great news on the biggest challenge in his life as he has taken on Primary Myelofibrosis, a rare bone cancer, head-on. He is in his recovery after a successful stem cell /bone marrow transplant in April 2019. I’m so glad to have him back to discuss his novel Misfire: What to Do When Things Aren’t Running on All Cylinders. Look for Mitch’s other episodes (https://remarkableresults.biz/?s=mitch+schneider). Key Talking Points: Fewer cars in the future?Millennials not as tied to personal transportation- use alternative transportation Tech shortage- demand will fall as technology increases, fewer people working on fewer cars Stem cell transplant surgery from a stranger in Israel Gave a sense of the purse to give back and leave something tangible behind  Book “Misfire” became legacy project Goodness of peopleStrangers helping when Mitch fell and broke elbow- willingness to do the right thing Open yourself to the universe to see what is out there “You don’t lose, you just learn”You will make mistakes, move on from it In order to change the future is to be the future- be proactive to reactive   Success- always lean into the next challenge Readers make leadersMitch sets aside 15 minutes per day minimum for reading  You are what you think and you think when you read Automotive is essential and always has been Should always feel appreciated and admiration for services they provide Make an investment in your own future  Resources: Thanks to Mitch Schneider for their contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/). Leaders are readers. Love what we do, buy a cup of coffee (https://remarkableresults.biz/coffee/). Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/listen/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com (http://www.aapexshow.com/) This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More...

Taurayi Raymond Sewera is one of the few automotive technicians who can fix cars from gasoline, hybrid and electric vehicles, to heavy-duty diesel vehicles as well as earth-moving and farming equipment. Being the only technician in Africa who is certified by the National Institute of Automotive Service Excellence (ASE) for light duty diesel, medium and heavy-duty trucks and advanced level specialist (L1), Taurayi has broken many barriers and is still aiming for more. He is the first and only African member of the Automotive Service Association (ASA). Check Taurayi's other episodes (https://remarkableresults.biz/?s=Taurayi+Raymond+Sewera). Key Talking Points: Didn’t have enough money to fly to Vision 2020 from Zimbabwe but had already paid for hotel and fees for conference, Vision founder sent money to Taurayi so he could still attend  Will start to import hybrid and electric cars After Vision 2020 taking ASE Test- only 4 systems left to become ASE world class techniciansStandard in industry Nothing should stop you from achieving goals- Taurayi currently battling chronic pancreatitis  Goal- start automotive school back home  Keynote speaker in Australia for their biggest event called Autocare in June  90% of citizens in Zimbabwe cannot afford 3 meals a day- have resources to be a rich country (gold, lithium, diamonds etc). No training for technicians See below for Taurayi's certifications. Resources: Thanks to Taurayi Raymond Sewera for their contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/). Leaders are readers. Love what we do, buy a cup of coffee (https://remarkableresults.biz/coffee/). Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/listen/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com (http://www.shop-ware.com/) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com (http://www.aapexshow.com/)  

Connie and Russell Cook owns Finish Line Automotive in Ocala, FL. Talking points: Husband and wife story of commitment to open their own shop Russel had a long commute and worked at a dealership Connie finds a going shop within three miles of home and Russell did the research Russell has 27 years experience as a dealership tech Russell know they needed help on the finance side of the transaction They put a lot of money as a down payment but put them in a tough position with working capital. That is why Russell continued to work at the dealership for 5 monthsThey have survived with his normal income  They will continue to take less of a salary to help the business get on a strong cash footing They took ownership on February 1, 2020, and one month later Covid-19 hit. They are coming out of it very well They kept some of their great, long time, people that have helped Connie transition Connie had to learn to be a service advisor Russell will jump in at whatever level he needs to do from counter to be in the bays The business they bought had good consumer ratings. They keep hearing good talk about the business They started with a database of 5,000 customers They made a move on labor rates. They were too low compared to other shops. They also changed their menu prices They fixed a credit policy that charged more if you used your credit card. Wrong thing to upcharge A bright and well-lit waiting room Fix it or repair the new businessComputer/Invoicing Broadband speed AC Recharger would not complete a functionCouldn’t get it repaired Bought a used on Scan tool They were blessed with the technicians that were in the business and the affordability of the deal.He has 5 bays and 4 usable An alignment machine Resources: Thanks to Connie and Russell Cook for their contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/). Leaders are readers. Love what we do, buy a cup of coffee (https://remarkableresults.biz/coffee/). Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/listen/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com (http://www.aapexshow.com/) This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com...

Before joining ATI, Geoff Berman worked in his family business for 16 years and had realized that the changes I wanted to make in the business were never going to happen under the current leadership. I hit the lottery when I found ATI. Now I can influence many businesses, not just the one I work in. I found very quickly how much I loved helping shop owners and their staff change their lives. Key Talking Points: Employee Engagement ClassPositive feedback from students Animated and emotional presentation- effective because coming from the heart and passion from Geoff Top problem with the industryTech shortage due to the ego- need to communicate better with the younger generation  Becoming a coachStarted working at the family business Sent Geoff to classes and schools but wouldn’t let him implement changes Left family business and replied to an ad in the newspaper as a manager for ATI- able to finally impact so many lives as a coach 16 years at ATI   As a coach you need to be patient, looking past own ego as coach- humbling experience Husband and wife duos- can be challenging working and living together 24/7, successful ones have strategies in place for it Succession planning- most shop owners have skewed ideas of their shop’s worth, if you're an intricate part of the business all you have to sell is a job. Replace yourself in business first.  Resources: Thanks to Geoff Berman for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Love what we do, buy a cup of coffee (https://remarkableresults.biz/coffee/) . Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/listen/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com (http://www.aapexshow.com/) This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com (http://www.shop-ware.com/)

Alan Beech knows what it takes to succeed in today’s marketplace. With more than 30 years of experience in the business world, he has worked his way to the top of the automotive service industry in Canada. Alan’s professional career has spanned within both the corporate and entrepreneurial spaces. Today Alan has a number of successful businesses to his credit. Alan is driven by his desire to share his extensive knowledge of the industry and to help others succeed. His main focus today is coaching, consulting and training independent shop owners and dealer groups. Alan’s passion is to see businesses be revitalized through great process and amazing customer experience. Find Alan Beech's previous episodes (https://remarkableresults.biz/?s=%22alan+Beech%22) . Key Talking Points: Tire business in Canada 75% of population use winter tires- rubber compound remains flexible under 35 degrees Winter tires brake 25-30% better than regular tires- braking is most important with driving a vehicle Symbol for winter tires- 3 peak mountain and inside is snowflake symbol All-weather tire- not comparable to pure winter tire, gives less mileage and less traction Quebec is the only province in Canada that has legislation laws for winter tires Key to business is inspection- can always improve Production facilities in North America/Asia do not have the capacity to service the winter tire market in USA Customer for life How much is a customer worth over the course of their lifetime in automotive purchases/services/accessories? $332,000 in 1985 If you let your customer go somewhere else for goods/services chances are they won’t come back Displaying tires in the shop Recommend having 2 tires out on the floor Tire buying program/storing winter tires Tire focused business to maintenance focused business People, process and product Training basic automotive understanding-emotional intelligence is most important for hiring Help your customer’s get ahead- cheaper for them to keep vehicle than replace vehicle For every dollar spent in maintenance, you save $15 in repairs- keep open communication with customers especially with products and warranties Does customer satisfaction make a difference if they return or not? The reality is no. If the customer has emotional attachment/connection to you they will come back Slow the process down- take time with your customers and employees, have a business that cares for people Resources: Thanks to Alen Beech for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Love what we do, buy a cup of coffee (https://remarkableresults.biz/coffee/) . Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/listen/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted

Mark Phillips is editor and publisher of Aftermarket Intel and has been in the automotive aftermarket for more than 12 years. Previously, he was editor of newspapers in several cities in Ohio and Boston. He is a graduate of Ohio Wesleyan University.   Aftermarket Intel HERE. (http://Aftermarketintel.com) Key Talking Points: Automotive industry- essential industry during the pandemicLos Angeles County stay at home orders for next three months but Ohio has more than 90% of businesses are open- long road to reopening as a country To get unemployment down to where it was (4%) it could take up to a decade or more  Easy to stop the economy and have people stay at home, harder to bring people back Travel continued to be limited Manufacturing facilities starting to reopen- are consumers ready to buy/lease vehicles when uncertain about employment? Opportunity for aftermarket repair businesses GDP for the US is $20 trillion, over $20 trillion in debt- cannot stop spending  New legislation of $3 trillion for a relief package Fear and uncertaintyWhat is coming? How to deal with it?    Luxury goods are no longer needed More conservative with stimulus checks VaccinePeople rely on what they know- most are not medical experts Some people do not take flu shots and would be hesitant to take Covid-19 vaccine Resources: Thanks to Mark Phillips for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Love what we do, buy a cup of coffee (https://remarkableresults.biz/coffee/) . Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/listen/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com (http://www.aapexshow.com/) This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com (http://www.shop-ware.com)

Elie Massabki is the founder and CEO of Mechanics & Body Shops Marketplace (http://www.mechanicsmarketplace.com/) , a company focused on helping auto repair shops find talent and empowering automotive professionals through permanent job placement, free career advice, resume reviews and an App to find permanent jobs with reputable businesses and side/temporary jobs quickly. Elie is an automotive enthusiast who likes fixing his own car and advising business owners on business and HR-related issues. As a corporate executive, he led and coached large teams. He enjoys chatting with technicians on social media and brainstorming on ways to improve the industry. Elie holds a Bachelor of Science in Electrical Engineering (a Minor in Automotive Technology), and a Masters degree in Business Administration. Key Talking Points: Replacing technicians during Pandemic 10-15% layoffs right now 70% income impacted with fewer hours/days Average time to find and hire technician normal is 3.5 months Businesses that are getting PPP loan are starting to look ahead for hiring Master techs/diagnostician/specialists are scarce- smart business owners protect and retain them- strong defense is better than a strong offense Temporary placement  More than half of technicians are over the age of 50- next 20 years we will lose half of them to retiring but most will want to continue to work.  Cannot work 50 hours/week but want to help and temporary placement is the answer   Mechanicsmarketplace.com- building vertical, consolidated marketplace for the automotive industryHelp with placement, career advice and resume ASC certifications- part of career growth and education Normally you don’t want to rush hiring- the automotive industry does not have this luxury, technicians make very quick decisions shop owners need to make an equally quick offer    “Try before you hire” - hire for few days  Prepare, plan, get readyBe ahead of the curve when pandemic ends- what are your needs? Replace talent and find better talent for your shop www.MechanicsMarketplace.com (http://www.mechanicsmarketplace.com) Resources: Thanks to Elie Massabki for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Love what we do, buy a cup of coffee (https://remarkableresults.biz/coffee/) . Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/listen/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com (http://www.aapexshow.com/) This episode is brought to you by Shop-Ware Shop...

Kent Bullard. Find Kent's other episodes (https://remarkableresults.biz/?s=Kent+Bullard) . Key Talking Points: Gamification- changing behavior, designing an experienceHow do you engage people with game theory? Focus on process orientation than goal orientation- not outcome focused, be action focused Customer’s want to come back again The Big E’sEnvironment: Physical triggers for customers and employees- is it distracting them or focusing? Putting mirror by phone so service advisors smile when they answer the phone   Engagement: What, how, when, do they interact with each other? Instruction- walk in door, reward is smell of cookies   Rules of play- “restrictions” calling customer back by certain time determined by shop and try to beat that time    Effect: What are possible outcomes during experience? Illusion of choice- simplify set of outcomes that you can control  Design experience- three service advisors, two on phone, one has green light on desk and is waiting to help customer  Emershion: How do I continue to convince customers to keep coming back?  Marketing and advertising- emails or phone calls as touch point Easy and positive experience equals customers wanting to come back  Evolution: Adding new things to your process, always be evolving, constant and consistent growth. People get bored easily   DVI in shop Experimentation- Customers using rules and restrictions to create difference experience  Be aware and flexible- have limitations or expiration on promotional discounts Enjoyment and EventsExpected to pay certain amount and ends up paying less   End game: what ways do we continue to engage customers? Mentor-ship, rewards points, events, involve customers with community Resources: Thanks to Kent Bullard for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Love what we do, buy a cup of coffee (https://remarkableresults.biz/coffee/) . Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/listen/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com (http://www.aapexshow.com/)

G Jerry Truglia is well known for his automotive training through his company ATTS: Automotive Technician Training Services, where he covers topics ranging from hybrid vehicles, electricity, to Heavy Duty Truck repair. G is also a very proud founding member of the non-for profit Technician Service Training group. G Jerry Truglia Previous Episodes (https://remarkableresults.biz/?s=%22Truglia%22) . Dave Hobbs automotive service experience spans 40 plus years in the industry, starting out as a technician and then as a service manager working in his family’s repair shop (Hobbs Auto Electric) in Kokomo, Indiana. After leaving Hobbs Auto Electric, Dave began working as a hotline advisor and field engineer at GM’s Delco Electronics. Those roles eventually led to becoming an electronics systems instructor for thousands of Delco Electronics / Delphi engineers throughout North American and Asia. Dave is currently the lead technical trainer and course developer for Delphi Product and Service Solutions. In addition, he serves part-time as a contributor to Motor Age Magazine and as a field correspondent for MACS Worldwide (Mobile AC Society). Dave’s previous episodes (https://remarkableresults.biz/?s=dave+hobbs) . Peter Orlando Sr. Curriculum Developer/Technical Instructor at Advance Auto Parts Carquest Technical Institute. Talking Points: Takes months to prepare and put together, document stories, real-world scenarios  Build relationships with students- students respond better to instructors that do not talk down to them, encourage networking and asking questions  Technicians often have an ego- they can fix any car, but need to also admit they don’t know everything, often feel embarrassed or afraid to ask questions Constant reading and research on curriculum   Retention of information- poll questions and feedback   Keeping students engaged- move around the room, have students highlight and underline during class Becoming an instructor doesn’t happen overnight- need to be seasoned over time, always someone smarter than you who you need advice from Sometimes you need grace from your audience- constructive feedback and criticism  Resources: Thanks to G Jerry Truglia, Peter Orlando, and Dave Hobbs for their contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Love what we do, buy a cup of coffee (https://remarkableresults.biz/coffee/) . Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/listen/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com...

From our perch atop the Sands Expo, we have a great view of the show floor for the show, but we don't get the fidelity of exploring the exhibits. Even being on the floor doesn't give a full, detailed view of everything on display. It is always a pleasure to get a report on how other professionals see the show. This year, we are joined by Jim Harris, a social media influencer who is always at the top of the CES charts.As you can tell, Jim takes detailed notes about his experiences, including during our conversation. This detail is how he is able to retain information about the vast number of booths and exhibits he sees. Among his favorite finds on the show floor are some of our guests, including MicroEJ, a platform for embedded devices that allows for on-device apps without the large footprint of Android.During Media Days, which happen just before CES opens officially, he was intrigued by a concept from Intel which allows a near real-time 3D scanning of an active sports arena. This scanning creates the concept of virtual cameras, allowing a viewer to experience and collection of moments of a game from any angle. Imagine watching a football game and wanting to experience a play from the perspective of the leading edge of the football. This technology gives you that ability without having to change the aerodynamics of the ball by adding a camera. You could also watch the play from any other angle on or off the field - all virtually.Another impressive technology he encountered was from Bosch, a company known for unique solutions at CES. They have taken the concept of adjustable glass opacity and applied to it car windshields. Using cameras and eye-tracking, the system is able to determine where the sun is in relation to your height and eye-line, and block out a small section of the windshield to improve your vision. It is a much better solution to the problem of sunlight while driving than a fixed sun visor.To learn more about Jim Harris's experiences, his books, or his career, check out his website.Interview by Scott Ertz of F5 Live: Refreshing Technology and Christopher Jordan of The Talking Sound.Sponsored by: Get $5 to protect your credit card information online with Privacy. Amazon Prime gives you more than just free shipping. Get free music, TV shows, movies, videogames and more. The most flexible tools for podcasting. Get a 30 day free trial of storage and statistics.

From our perch atop the Sands Expo, we have a great view of the show floor for the show, but we don't get the fidelity of exploring the exhibits. Even being on the floor doesn't give a full, detailed view of everything on display. It is always a pleasure to get a report on how other professionals see the show. This year, we are joined by Jim Harris, a social media influencer who is always at the top of the CES charts.As you can tell, Jim takes detailed notes about his experiences, including during our conversation. This detail is how he is able to retain information about the vast number of booths and exhibits he sees. Among his favorite finds on the show floor are some of our guests, including MicroEJ, a platform for embedded devices that allows for on-device apps without the large footprint of Android.During Media Days, which happen just before CES opens officially, he was intrigued by a concept from Intel which allows a near real-time 3D scanning of an active sports arena. This scanning creates the concept of virtual cameras, allowing a viewer to experience and collection of moments of a game from any angle. Imagine watching a football game and wanting to experience a play from the perspective of the leading edge of the football. This technology gives you that ability without having to change the aerodynamics of the ball by adding a camera. You could also watch the play from any other angle on or off the field - all virtually.Another impressive technology he encountered was from Bosch, a company known for unique solutions at CES. They have taken the concept of adjustable glass opacity and applied to it car windshields. Using cameras and eye-tracking, the system is able to determine where the sun is in relation to your height and eye-line, and block out a small section of the windshield to improve your vision. It is a much better solution to the problem of sunlight while driving than a fixed sun visor.To learn more about Jim Harris's experiences, his books, or his career, check out his website.Interview by Scott Ertz of F5 Live: Refreshing Technology and Christopher Jordan of The Talking Sound.Sponsored by: Get $5 to protect your credit card information online with Privacy. Amazon Prime gives you more than just free shipping. Get free music, TV shows, movies, videogames and more. The most flexible tools for podcasting. Get a 30 day free trial of storage and statistics.

Rick White, President and Lead Coach for 180BIZ, an auto repair shop training and business coaching company. He also owned and managed several successful automotive repair shops. Early in his career, Rick got his arm stuck under a vehicle while working underneath it. He managed to get out safely but it was a wake up call to him and for all of us as well. This is everyone’s concern. There are too many distractions like  cell phones, tablets, lackadaisical attitude of it never happening, not focused on job at task, talking to tech next to them and a whole lot more. We need to follow lift maintenance schedules religiously and document every procedure in order to check work properly. Rick White’s Previous Episodes (https://remarkableresults.biz/?s=%22rick+white%22) . Key Talking Points: Lift safety- if you don’t talk about it and acknowledge it you are building risk Rick read about a tech that got killed by car falling off lift onto him in Richmond Virginia Last 18 months: 17 deaths from cars falling off lifts Early in his career, Rick was working on a vehicle by himself on the ground, arm got stuck but was able to get out safely- wake up call from beginning    Too many distractions- cell phones, tablets, lackadaisical attitude of it never happening, not focused on the job at task, talking to tech next to them Customers are trusting you with their lives when they hand you the keys  Need to implement an annual training program for everyone in the shop Autolift.org- certification program $16 per tech Visually inspect lift contact point, lift car and wiggle to ensure it settles and isn’t moving, safety latches are on Must follow maintenance schedule on lift- inspecting and checking fluids daily Have procedures in place in order to double-check work- tire safety: have tech document torque and road test If you get interrupted during job: document last thing you did on repair order/tablet etc then document what you were going to do nextWhen you get interrupted takes up to 20 minutes to get back into productive mode Be engaged with NOW- “Carpe diem, quam minimum credula postero”Pluck the day- stop to pull some flowers, be present Use a buddy system- do not work on a vehicle by yourself, have cameras We work to live, we don’t live to work Link for on-line lift certification:https ://www.autolift.org/ali-store/lifting-it-right-online-edition/ (https://www.autolift.org/ali-store/lifting-it-right-online-edition/) Resources: Thanks to Rick White for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Love what we do, buy a cup of coffee (https://remarkableresults.biz/coffee/) . Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/listen/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more

Jarrod Alexander from BG Automotive, Fort Collins, CO. Jarrod shares his experience with his first-ever training seminar on becoming a 'LEAN' technician.   Key Talking Points: Technician to trainer at ASA ColoradoAlways strives to be efficient technician, servicing customers Started to have health issues- forced to slow down and work smarter not harder Owner signed Jarrod up to teach- always wanted to teach and felt honored Attended over 100 training classes as a participant Nervous and terrified for the first 15 minutes of first class then experience clicked in and felt very comfortable and natural- positive interaction with participants “How to be a lean technician”Finding the times when you’re losing 5-15 mins in between parts/work orders/overstepping sold diagnostic times Look forward through the process before you start- have systems and processes in place prior, preplanned Organize toolbox and environment around you to manage time- everything has a home Takes the support of the entire team to make it work The goal of the class was to have it interactive with the involvement of participants In an 8 hour day if you save 5-10mins an hour you end up with an extra 45 mins to do another job or inspection Resources: Thanks to Jarrod Alexander for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Love what we do, buy a cup of coffee (https://remarkableresults.biz/coffee/) . Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/listen/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com (http://www.aapexshow.com/)

Kelly Moore Dr. Kelly Thumm Moore has over 20 years of experience in the career-focused higher education industry. She currently serves at Campus President for Lincoln College of Technology – Denver, a career-focused college offering certificate and degree programs in the automotive and skilled trades fields. Her previous experience includes presidencies for Westwood College and Career Colleges of Chicago, institutions offering career-focused curriculums in allied health, IT, design, construction management, business, court reporting and paralegal. Dr. Moore began her professional career with Northern Arizona University and DePaul University in Student Affairs, General Counsel, Business & Finance and Internal Audit departments. She currently serves on the Board of the Colorado Chamber of Commerce and Colorado Association of Career Colleges & Schools (CACCS).   Dr. Moore holds a doctorate in higher education management from the University of Pennsylvania, an M.S. in public service management and a B.A. in history from DePaul University and a paralegal certificate from Roosevelt University. Key Talking Points: Colorado changed legislation 3 years ago Require high schools to talk about opportunities after HS beyond a traditional 4-year college degree Sponsored by a legislator who owned a construction company that couldn’t find employees Mid 1980s-1990’s high schools change out automotive shops to computer labs- took away opportunity and exposure A shift from focusing on college preparedness to workforce development- internships, apprenticeships, etc  On-campus events for students and parents- annual car show, community events, open houses Two critical ages when kids are thinking about their future- 6th grade and 10th grade, parents can ignite their passion by giving them plastic engines to build and run and look into hands-on summer camps Retention- the majority of students go to dealerships because readily available (dealerships attend career fairs more than independent shops) Encourage more people to join industry especially women- Women student population grew from 5% to 8% Resources: Thanks to Kelly Moore for her contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Love what we do, buy a cup of coffee (https://remarkableresults.biz/coffee/) . Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HERE (https://remarkableresults.biz/listen/) Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE. (https://remarkableresults.biz/insider/) Buy Carm a Cup of Coffee  (https://www.buymeacoffee.com/carm) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com (http://www.aapexshow.com)

Sometimes during CES we get an opportunity to speak with a member of our own team or a colleague at the show. That is what happened when Mat Luschek visited our studio at the end of Todd's Day 1 block. Mat has worked with the Tech Podcasts Team in the past, particularly on Todd's floor team, to cover CES. This year, he was exploring the show as a freelancer who lives in Las Vegas.He and Todd talked about what has quickly become some of the most anticipated parts of the show floor - Eureka Park. This piece of the show is directly below our studio on the first floor of The Sands Expo. This section features new companies and startups, often in the very early stages of their corporate journey. In the time that TPN has covered the show, we have seen this part of the show grow from a couple of dozen booths to most of the first floor of the expo hall.Todd describes Eureka Park by saying, "The guy that's in the booth, that's maxed out his credit card and is showing whatever he can show to try and get some traction. Try and get a business deal going." And that is exactly what it is like - one of two people with a dream and mounting debt hoping that CES will be the show that turns their dreams into reality.The pair then talk about the things you don't usually get to see - our technological mistakes. For example, Todd brought the wrong tripod for his camera, having left the other one at home because why would he possibly need that? We've all done it, and it often leads to things that are a little less than ideal, like the product shot we used early in the week.Interview by Todd Cochrane of Geek News Central.Sponsored by: Get $5 to protect your credit card information online with Privacy. Amazon Prime gives you more than just free shipping. Get free music, TV shows, movies, videogames and more. The most flexible tools for podcasting. Get a 30 day free trial of storage and statistics.

Sometimes during CES we get an opportunity to speak with a member of our own team or a colleague at the show. That is what happened when Mat Luschek visited our studio at the end of Todd's Day 1 block. Mat has worked with the Tech Podcasts Team in the past, particularly on Todd's floor team, to cover CES. This year, he was exploring the show as a freelancer who lives in Las Vegas.He and Todd talked about what has quickly become some of the most anticipated parts of the show floor - Eureka Park. This piece of the show is directly below our studio on the first floor of The Sands Expo. This section features new companies and startups, often in the very early stages of their corporate journey. In the time that TPN has covered the show, we have seen this part of the show grow from a couple of dozen booths to most of the first floor of the expo hall.Todd describes Eureka Park by saying, "The guy that's in the booth, that's maxed out his credit card and is showing whatever he can show to try and get some traction. Try and get a business deal going." And that is exactly what it is like - one of two people with a dream and mounting debt hoping that CES will be the show that turns their dreams into reality.The pair then talk about the things you don't usually get to see - our technological mistakes. For example, Todd brought the wrong tripod for his camera, having left the other one at home because why would he possibly need that? We've all done it, and it often leads to things that are a little less than ideal, like the product shot we used early in the week.Interview by Todd Cochrane of Geek News Central.Sponsored by: Get $5 to protect your credit card information online with Privacy. Amazon Prime gives you more than just free shipping. Get free music, TV shows, movies, videogames and more. The most flexible tools for podcasting. Get a 30 day free trial of storage and statistics.

The Men behind Dynamic: Dwayne Myers, Partner Dynamic Automotive Mark Murphy, Lead Technician Todd Zimmerman, Location leader Bob Allen, VP of Operations, from wrenching to location leader Key Talking Points:Career-pathing. The leaders are there when you need them Shop owners can develop their team and really grow and make a difference in our industry The team knows there are growth opportunities within the company Concept: Train your replacement Dwayne is out of operations every day and relies on his leadership team to make decisions  I took a long time for the owners of Dynamic to learn this and to learn to trust Communication is the key to making this happen Owners were thinking more internally in the past years and realized they needed to think outward to their team and community The Dynamic website tells their story. They won a top ten website honor from AutoInc Magazine Training is a strong component to the culture of Dynamic Automotive They have created a new business model ‘Dynamic Off-Road ’ They are there to discover new suppliers, products and relationships to grow this new customer offering.    Resources: Thanks to Dwayne Myers, Mark Murphy,  Todd Zimmerman, and Bob Allen for their contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Love what we do, buy a cup of coffee (https://remarkableresults.biz/coffee/) . (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a mobile listening app (https://remarkableresults.biz/app/) (https://www.buymeacoffee.com/carm) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit (http://aapexshow.com./)

Anthony Williams is the Automotive Liason for the Automotive Institute for Science and Technology - AIST. Contact Anthony: a.williams@automotiveinstitute.org 719-641-2575   Talking Points: A brief recap on schoolProject-Based Learning vs Traditional schoolingDoing is the basis for learning in a real-world setting Find student natural aptitude  Career Education combined with Core content (English, Math, Science, Etc.) PTECH (Pathways in Technology Early College High School) 6 years Current needs – Financial PartnersThe industry is large enough to find the funding to bring this new education model to the industry. Funding is needed for the building Facility purchase – $5 million Construction to outfit the facility to be a schoolPhase 1 – ASAP $3 million Phase 2 – Year 3 $3 million Phase 3 – Year 5 $2 million Apprentice and internship programs being discussed and how it would work with partners Fundraising OptionsAutomotiveInstitute.org https://automotiveinstitute.wpcomstaging.com/ (https://automotiveinstitute.wpcomstaging.com/) Smile Amazon Paypal Giving Fund  http://bit.ly/2Z6q94s (http://bit.ly/2Z6q94s) Buy a Brick  http://bit.ly/2rdu2YR (http://bit.ly/2rdu2YR) Larger partners – Contact A.Williams@automotiveinstitute.orgAdvertisement, Naming rights, Structured Internships, career fairs, Special events (invite only), and more   (http://remarkableresults.biz/insider/) (https://www.buymeacoffee.com/carm) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit (http://aapexshow.com./)

 The winners of the 2019 Women of the Year Awards are: Auto Care Woman of the Year: Jennifer Maher, Chief Executive Officer, TechForce Foundation and America’s Automotive Trust Auto Care Woman of Excellence: Cindy Frasca, Chief Operating Officer, Kukui Female Shop Owner of the Year: Jamie Carlson, Owner, Ervine’s Auto Repair and Grand Rapids Hybrid “The Women of the Year Awards honor three outstanding female leaders who have made significant contributions to the auto care community,” said Tammy Tecklenburg, president, Women in Auto Care. “This is the 16th annual presentation of the Auto Care Women of the Year awards, and we are honored to be able to continue to shine a light on the tremendous value women are bringing to our industry.” Talking pointsScholarships from the Women in Auto Care $100,000 per year Monies coming from industry and fundraisers  We’ve killed the skilled trades by telling out young people that their path to success is a four-year college degree Skilled trades are the course de jure People that have tactile intelligence need to consider skills d  We need to pay technicians more money and therefore learn how to charge and run a good business Make your business welcome to female customers and potential employees Create a zero-tolerance of harassment in your business Techforce.org become part of the conversation. Links www.Techforce.org (http://www.techforce.org) We need to bring 52% of the population in our industry. Awareness, scholarships, speaking at events, networking will help attract women to the industry. In middle school students start to explore career opportunities We’ve got to change the perception of the parents and counselors to great careers in the automotive.  Not everyone was meant to be a lawyer, doctor, CPA or social worker. Careers in technical education will have big opportunities and pay Attention span is 8 seconds Attracting and retaining top talent will require a more profitable shop 3% of technicians in our industry are women Attracting women team members will require changes in the facility and create boundaries Generation Z is the upcoming group of technicians we need to recruit. They are socially conscious. (http://remarkableresults.biz/insider/) (https://www.buymeacoffee.com/carm) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://www.spotify.com/us/) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit (http://aapexshow.com./)

Jim Silverman is the Director of National Accounts for ATI Automotive Training Institute. Key Talking Points: Want the new generations to stick around? We need to make the industry attractive to younger generations Support employees-reverse pyramid. They are on top, management on bottom Teamwork- it’s a feeling to be a part of a group, bond and share things in common, makes employees feel important. Pay and bonus structures- everyone can participate   Meetings- should start every day with few minute huddle, brief discussion, lunch and learns instead of keeping people after work for training, quarterly meetings to discuss where everyone stands Interviewing- interview to replace yourself (owner), who can grow into your position and succeed in business? Always be recruiting and looking ahead for 5 years. Hire who you need not who you think you need. Resources: Thanks to Jim Silverman for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://remarkableresults.biz/insider/) (https://www.buymeacoffee.com/carm) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://www.spotify.com/us/) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit (http://aapexshow.com.)

Israel Salazar School – Wake Tech Community College Shop – Kings Auto Service, Raleigh NC Bridgette Johnson School  – Caldwell Community College Shop – L & N Performance, Blowing Rock NC Mario Eason School – Wake Tech Community College Shop – Creech Imports, Raleigh   Key Talking Points: This program was created with IGONC (Independent Garage Owners of North Carolina and the state of North Carolina) The students are getting free post-secondary tuition They are earning a ‘decent’ wage Mentoring is no problem. They just need to ask for any support Enjoyed the vendor show Held the latest equipment in their hands They learned a lot by attending technical classes The owners, whose shop they worked at, were represented at the event with them They discovered networking These three apprentices were greeted and acknowledged as first in the program by shop owners and IGONC members Resources: Thanks to Israel Salazar, Bridgette Johnson, and Mario Eason for their contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://remarkableresults.biz/insider/) (https://www.buymeacoffee.com/carm) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://www.spotify.com/us/) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit (http://aapexshow.com.)

Jeff  Rudnick has been involved in the Automotive Industry since 1993. He spent 9 years as a Manufacturer’s Representative selling Automotive Parts and Accessories to clients in the Pacific Northwest. During that time, he worked directly with dozens of Manufacturers and Importers of Parts and Accessories to find distribution across all levels of the Automotive Industry. Jeff founded The Rudnick Group in 2002 calling directly on Automotive Repair Facilities to serve their marketing needs. Initially, The Rudnick Group focused on Reminder Mailers utilizing CustomerLink’s services; this relationship continued until CustomerLink sold to Intuit. Quickly, The Rudnick Group added Brand Development, Website Design and Management, Web Marketing Services and a comprehensive Direct Mail offering. The Rudnick Group became Pit Crew Marketing in 2006 when eWardMe Auto Shop Rewards was launched. Jeff is an avid skier, backpacker, mountain biker and traveler. Jeff’s home base is currently The Big Island of Hawaii just outside Hilo. Listen to Jeff’s other episodes (https://remarkableresults.biz/?s=Jeff+rudnick) . Key Talking Points: Marketing is one of the most important jobs in the business Marketing helps build relationships Most look for marketing solutions rather than implementing and tracking results- accountability Communication gap with owner and employees- everyone needs to be on board and aware Does your team know what type of reminders or how often reminder cards are going out    Measurements of specific campaigns are not being done A bonus structure can include marketing milestones, gross margin, rewards cards, reviews among others  Shop owners are governed by the ‘laws’ of retail  Have to educate customers with any programs/offers- all customers treated equally Do not judge your customers especially the “one and done’s” Loyalty cards can reduce one and done’s and improve household spend  Need to have a brand. Own your brand and logo Must have a strong web presence Your customer database is valuable. Secure it and use it Resources: Thanks to Jeff Rudnik for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://remarkableresults.biz/insider/) (https://www.buymeacoffee.com/carm) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://www.spotify.com/us/) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit (http://aapexshow.com.)

Guests Travis Mawhir, Ryan Kostek, and Jarrett Laska Automotive students at SUNY – Erie Community College (State University of New York, Erie County located in Orchard Park, NY) Key Talking Points: AAS Degree with liberal arts included Starting wages after college Student debt  Some have applied for scholarships, have not qualified Travis is a veteran and his GI Bill is running out Travis is comparing a starting wage as a machinist vs auto tech Internships Automotive industry excites Travis vs machining because  technology is moving very fast Improvements: Have an open lab for students own vehicles and more lot space Affordability to purchase tools Mentoring is very important Dealers vs independents A bright future exists if you want to work hard    Resources: Thanks to Travis Mawhir, Ryan Kostek, and Jarrett Laska for their contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (http://apple.co/1FtrrXt) . Your ratings and reviews really help and I read each one of them. (http://remarkableresults.biz/insider/)   Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a free mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/coffee/) (https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit (http://aapexshow.com.)  

Mitch Schneider released the novel MISFIRE: What to Do When Everything Isn’t Running on All Cylinders. Mitch will give you a glimpse into the book and how he sees it helping aftermarket professionals improve their lives and their business. He shares the genesis of the book and his work to complete it so all aftermarketers benefit. It started as an outline seven years ago, to a full-fledged 300+ paged novel that has, (https://amzn.to/2V34oAx) I believe, a unique feature. Short chapters. No doubt the book will read easy and teach many. Mitch Schneider is a fourth-generation “mechanic/technician” recognized as a champion of service dealer and technician causes. Mitch is an award-winning journalist, former shop owner, and published novelist. For more than 37 years, Mitch operated Schneider’s Automotive — a successful 6-bay, family-owned and operated service facility in Simi Valley, Calif. Mitch has recent great news on the biggest challenge in his life as he has taken on  Primary Myelofibrosis, a rare bone cancer, head-on. He is in his recovery after a successful stem cell /bone marrow transplant in April 2019. I’m so glad to have him back to discuss his novel Misfire: What to Do When Things Aren’t Running on All Cylinders. Look for Mitch’s other episodes (https://remarkableresults.biz/?s=mitch+schneider) . Find the book at books page (https://remarkableresults.biz/books/) on this website Key Lessons from the Book: The stress, pressure, and anxiety of trying to support a business that is marginal or failing The impact that can have on a shop owner’s personal life: On their financial life The availability of tools and technologies to ‘fix’ a shop and the folks who refuse to take advantage of them The critical impact the Body/Mind Connection can have on success The critical role understanding 4-Cycle Internal Combusting Engine function can have fixing your business The impact elements of Eastern Philosophy and Martial Arts can have when integrated into your business: power, force vs impact, balance, flexibility, being grounded, centered, etc. Resources: Thanks to Mitch Scheider for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (http://apple.co/1FtrrXt) . Your ratings and reviews really help and I read each one of them. (http://remarkableresults.biz/insider/)   Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a free mobile listening app (https://remarkableresults.biz/app/) . (https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit (http://aapexshow.com.)

Mike Davidson is from Parkway Automotive in Little Rock, Arkansas, been in the industry for more than 30 years  and a business owner for over 18. Mike is an AMI graduate, an ASE Master Technician, he belongs and contributes to Elite Worldwide and was recognized as the Arkansas NAPA/ASE tech of the year seven years in a row.  He’s been doing radio and TV over the last fifteen years talking ‘service’ in Little Rock. Mike helped start the Little Rock chapter of ASA and is currently an officer. Look for Mike’s other episode (https://remarkableresults.biz/?s=mike+davidson) .   Key Talking Points: There are many interpretations of wage and hour and rules As Mike sat through a department of labor (DOL) seminar on wage and hour he realized that he would take his newfound knowledge and further research and write a book specific to the service side of the aftermarket The definition of compensatory duties is key. “Anytime spent benefiting the employer” Look back is three years Time tracking is one of the most important elements of getting through a DOL audit   Mike show in the book that a 50¢ mistake can cost $60,000 in fines In the wage and hour law section 206 (establish minimum wage) and 207 (establish overtime ‘premium pay’ rules) and 213 (establishes exemptions)   In section 213B section 10 explains the auto dealer not the aftermarket. However, we believe it lends itself to our industry. Many shop owners get caught here. It specifically says it does not apply to commercial garages. A legal advisor in wage and hour is needed to keep you compliant. Interpretation of hourly and exempt classification To keep compliant Mike created a regular rate calculator (spreadsheet) to maintain compliance to the law. It calculates the regular and overtime rate Audits. The DOL believes everyone is hourly unless an exemption applies. Exemptions is where the gray areas are. Attorney’s are not allowed to be in interviews with your employees Job Description will guide the interview State laws will protect employee greater than federal Mike’s book pertains to Federal law Be very careful on Administrative exemptions  His biggest discovery in researching the book is timekeeping and signed by the employee Mike uses Time Clock Plus to track time Mike helps you understand how a training rate figures into compensation   Link to get Mike’s Book Wage and Hour Compliance: (https://www.industryessentials.net/) Resources: Thanks to Mike Davidson for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://remarkableresults.biz/insider/)   Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a free mobile listening app (https://remarkableresults.biz/app/) . (https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and...

Erick Bock is the owner of Bock Auto in Amagansett, NY. Facing an uncertain future can be a very daunting ordeal. Fear will always accompany you. Either you face it or you fold, you decide. Your decision can make or break you. Hear how Eric Bock ventured and faced his fears when he quit his secure job to open his own shop. Erick is very passionate about cars and he dreamed he was going to own a shop one day. His dreams came true when he overcame his fears and started to face them head-on. We all know that fear is a huge wall to overcome. Listen to how Eric did it. Learn from it and maybe share this episode with a colleague who is also weighed down with the fear of making decisions and achieving your goals. Key Talking Points: Renamed shop after purchasing it- 37 years in business Word of mouth campaign- 13th generation in town Commitment as a team as number one priority- family, employees, and customers Treats every customer the same no matter status- relationship-based business model, do you know your customer? Kid’s names, family, hobbies Fear of leaving a current job with a steady paycheck and benefits Erick was 9/11 dispatcher- left in April 2019, owned shop since September 2015 Passion was always automotive and being the owner of a shop  Recognize your fear and have a plan to face them Working toward being better leader- uses business coach, always wants to do the right thing no matter what Keep in perspective what really matters in life Resources: Thanks to Erick Bock for their contribution to the aftermarket’s premier podcast. Bock Auto Website (http://www.bockauto.com/) . Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://remarkableresults.biz/insider/)   Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://www.spotify.com/us/) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit (http://aapexshow.com.)  

Jennifer A. Grady, Esq. is an attorney, corporate trainer, and international speaker. Ms. Grady founded the law firm of The Grady Firm, P.C. (https://www.gradyfirm.com/) in 2012 with a passion for helping business owners, entrepreneurs, and their families achieve the American Dream of freedom, opportunity, self-sufficiency, and success.  The Grady Firm has offices in Beverly Hills, Irvine, and San Diego, California, and serves clients remotely from across the globe. The firm’s attorneys are licensed to practice immigration law in all 50 US states. As an employment lawyer, Ms. Grady teaches employers how to become compliant with California employment law, defends corporate clients against wage and hour claims, and assists employers with hiring, disciplining, and terminating employees.  She also provides on-site, classroom-style leadership and sexual harassment training in English and Spanish. She is a partner attorney to the California Employers Association (CEA), and resource partner to the California Landscape Contractors Association (CLCA). She has provided training at universities, businesses, and conferences around the world. Key Talking Points: Sexual harassment Any unwelcome sexual advance verbal or physical in the workplace- employees and any person stepping foot in the vicinity of the business Companies with 5 or more employees in California are here (https://gradyfirm.wordpress.com/2019/07/22/sexual-harassment-training-requirements-by-state/) . Sign-in sheets, and anti-harassment policy to sign to keep on file 1 in 3 women have reported harassment in the workplace Survey of 900 women polled- 65% reported unwanted sexual advances, 65% were assigned lower-level tasks based on gender, 25% felt unsafe 50% of customers might be women- women don’t want to be subjected to inappropriate behavior If a customer feels harassed- ask to speak to the owner of the business or file a complaint with a local agency in the state Most people don’t report because of being afraid of retaliation Protect your business with EPLI Insurance to defend against- employee discrimination/harassment lawsuits and labor claims Dating in the workplace Poll- 50% know a coworker who had an affair at work 20% had an affair at work themselves It is prohibited to have a relationship with superior and subordinate Among peers, it is discouraged (http://www.gradyfirm.com) (https://gradyfirm.wordpress.com/) Resources: Thanks to Jennifer Grady for her contribution to the aftermarket’s premier podcast. Grady Firm Website (https://www.gradyfirm.com) . Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://remarkableresults.biz/insider/)   Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/)   This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend,...

Danny Durbin is the second generation owner of Durbin Auto Parts, in Prattville, AL.  He is now integrating the third generation into the business. You’ve heard the stats about the third generation? Only about 12% survive.  You decide, but I believe Danny has the right strategy to defy the survival statistics.  He knows the procedure and the adaptations it takes for the survival of the generations (having been there done that).  Danny is planning to pass the torch to his son, however, he decided that Andrew first needed to work outside the business.  You will benefit from this story as many service professionals are family businesses. Find out the core values needed and the mindset of what it takes to keep the family business afloat for many years to come. Danny is an active member of the Automotive Aftermarket Association (AAAS) and holds a seat on the Board of Directors.  Check out  Dan’s other episode HERE (https://remarkableresults.biz/?s=danny+durbin) . Key Talking Points: Family business Told son Andrew he needed to get a job before he joined the family business in order to join as 3rd generation  Worked for a construction company building hospitals, hotels, office buildings, etc Son and wife having a baby and company was growing in equipment business and needed help- took a pay cut to come back to business Accepted job but stayed with the company to finish the job for an additional 3 months- honored commitment  Son has been with the company 10 months and handles the entire equipment side of the business- established role and responsibilities   Resources: Thanks to Dan Durbin for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://remarkableresults.biz/insider/)   Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/)   This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit (http://aapexshow.com.)

Brett and Danielle Bohlmann, creates Work/Life Harmony, are the owners of HWY 7 Service Center, Newell, IA. Brett began his career in the automotive industry as an automotive technician. Over the years, Brett began to acquire top-notch experience and a love of automobiles but more of a passion for learning in the entire automotive industry. In 2010, Brett had an urge to start and open Hwy 7 Service Center with the goal of always exceeding the customer’s expectations. Oil definitely pumps in his veins as automotive knowledge, skill, and work ethic radiate from his actions and words. However, the fuel for the fire comes from his family at home and the community that has become a large family too. Find out more about the Bohlmann’s episodes HERE (https://remarkableresults.biz/?s=%22Brett+Bohlman%22) .   Key Talking Points: Owning a business and having a life outside of business At first, Danielle was not on board with opening business “Anything worthwhile is uphill” Was able to harmonize business and personal life- 9th year in business, harmony isn’t time-based but is intentional  The pivot point of business- hired a consulting company  Brett is visionary, Danielle is the implementer  Marriage and family first, business second Fears Opening the second location Being successful in tiny town (850 population)- was it a trend? Is there enough population? Can the business survive? Trust in your beliefs People die for what they believe in, beliefs are powerful Let your thoughts turn into beliefs and goals Culture of business- family and everyone has a part of the business No hierarchy, everyone has a stake in the business Wanted employees to enjoy where they work Core values implemented in life and business   Identified right people for right positions- hire technicians out of school and train them Reenergize  Taking time away from the business Being around like-minded  people in industry, networking  Gratitude, practicing gratefulness    Resources: Thanks to Brett and Danielle Bohlmann for their contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://remarkableresults.biz/insider/)   Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/)   This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit (http://aapexshow.com.)

Think about how many professional teachers found their calling. This is Michael Eilbracht and his take on becoming a trainer.   Michael Eilbracht knows he has found his calling to be an industry trainer and shares lessons on becoming a trainer. He has presented at Vision and will parlay his career as a Full-Time Transit Bus Technician, and owner of MJE Diagnostics into a professional Heavy Duty Electrical and Drive-ability Training Business.  This is a ‘real story’ on finding your groove and sticking to it. Listen to the depth of his experience and for his passion to help people. Michael Eilbracht is Full-Time Transit Bus Technician for the Champaign & Urbana Mass Transit District in Urbana, Illinois and also runs MJE Diagnostics which is a Heavy Duty Electrical and Drive-ability Training Business.  Michael has 22 years of experience as a Transit Bus technician with ASE Master Transit Bus Certification and is also an L2 Advanced Level Specialist. He also has numerous Factory Certifications from Cummins, Allison Transmission, ZF Transmissions, Detroit Diesel and Thermo King.   Michael has also been to OEM Training for New Flyer and Gillig Buses. For four years Michael also Instructed at Parkland College in Champaign IL for the Diesel Power Equipment Technology Program where he taught Intro to Electrical Systems for Agriculture, Heavy Equipment, and Motor Truck.  Michael started his Heavy Duty Electrical and Drive-ability Training Business 1 year ago. Michael enjoys instructing and helping others and takes great pride knowing that he is making a difference for the Heavy Duty Industry. For the future, Michael hopes to also be able to provide Mobile Diagnostic Services or his current customers and his new ones as well. He is also the Midwest Distributor for Autonerdz.com  Key Talking Points: Aspires to be mobile heavy duty tech Sees need and help requests from truck shops and dealerships Trainer Met with old diesel instructor and asked if he could instruct electrical for 4 years at community college Learned diagnostics and saw advantages of niche market  Loves training and keeps it relaxed and relate-able  Has hands on instruction approach  Encourages former students to reach out and ask for advice Advice Need constant  updated training  Diesels aren’t the same as before- modules, controls etc Resources: Thanks to Michael Eilbracht for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://remarkableresults.biz/insider/)   Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/)   This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in...

In This EpisodeIn the latest installment of “The Jewelry District,” you'll hear JCK editor-in-chief Victoria Gomelsky and news director Rob Bates recap their favorite moments from JCK Las Vegas and the highlights of its grand return to the Sands Expo.  You'll also hear several interview snippets that Rob and Victoria captured live from the show floor, with Jennifer Dawes, Roger Kadet, Eddie Le Vian, Charles Stanley, Iris Van der Veken, and more.Show Notes00:49 Victoria Gomelsky and Rob Bates recap their favorite highlights from JCK Las Vegas.06:20 Victoria and Rob go over key takeaways from the show. discuss some of the talks they attended on lab-grown, traceability, and sustainability.11:33 Interview from show floor Ben Hakman from Diamond DNA.15:02 Lightbox presentation recap: Lab-grown diamonds.20:10 Victoria interviews Omi Gems and Omi Privé's Niveet Nagpal.24:01 Victoria and Rob discuss the President of Botswana's speech and the protester who made a brief appearance.32:02 Rob cover's the first lady of Botswana's speech at the Forevermark breakfast.32:56 Rob interviews Charles Stanley of Forevermark.36:00 Select clips from Rob and Victoria's interviews captured live from the show floor including Robbie Vanderlinden, Eddie Le Vian, and more. Episode CreditsHosts: Rob Bates and Victoria GomelskyGuests: Jennifer Dawes, Ben Hakman, Roger Kadet, Eddie Le Vian, Niveet Nagpal, Charles Stanley, Iris Van der Veken, and Ronnie VanderlindenEngineer: Brett FuchsEditor: Levi SharpeProducer: Natalie ChometPlugs: jckonline.com, @jckmagazine, jcklasvegas2019.com Show Recap The Talk of the ShowThe mood at JCK Las Vegas was high, and people are thinking hard about ways to meet business challenges, including the launch of many new initiatives. Exhibitors and attendees alike were happy to make a triumphant return to the Sands. It wasn't the most dramatic show, but in a positive sense. The new lab-grown pavilion shows acceptance of this product entering the market, and conversations about lab-grown diamonds are maturing. There's less clash and controversy, rather a deepening of the sustainability and tracing conversations. Interview Clip: Ben Hakman from Diamond DNABen Hakman explains the way things have been evolving in different price points and categories of lab-grown diamonds. He believes the future is moving towards transparency regarding grow type, treatment type, and country of origin. Thoughts on the Lightbox PresentationRob gives his reactions to the Lightbox presentation. Some thought that De Beers' aggressive pricing last year was intended to push the lab-grown pricing down. Their perspective is that the pricing will come down anyway, and when it does, they will be well situated because they've had a chance to build their brand. That said, Rob has heard some wildly different predictions for lab-grown over the past few years. Victoria comments on the progress since last year's presentation. Interview Clip: Niveet Nagpal from Omi Gems and Omi PrivéPeople are loving the colored stones, rarer gems, and edgier designs. People aren't shying away from more interesting pieces that tell a story. He describes his inventive window display and the concept behind it, called “A Gemstone Journey.” President Masisi of Botswana's SpeechPresident Masisi emphasized the connection between American retailers and the mining countries and people involved in production. Victoria remarked on the feeling of awe and respect at hearing this dignitary speak. The protester who interjected to voice her displeasure at Botswana's lifting of the ban on elephant hunting momentarily shifted the emphasis of President Masisi's speech, but he navigated it with grace. Interview Clip: Charles Stanley from Forevermark Charles Stanley speaks about the First Lady of Botswana's speech. He found it inspirational. The benefit diamonds have given to Botswana, and importance of investing in their future. Forevermark has a new and timely bridal campaign that aims to be more relevant to the bridal consumer. Interviews from the Show FloorRonnie Vanderlinden, President of Diamond Manufacturers & Importers Assn; United States Jewelry Council Eddie Le Vian, Director and CEO of Le VianIris Van der Veken, Executive director of Responsible Jewellery CouncilRoger Kadet, Owner and CEO of Roger Kadet Ltd. Jennifer Dawes, Owner of Jennifer Dawes Design 

In This Episode In the latest installment of “The Jewelry District,” you’ll hear JCK editor-in-chief Victoria Gomelsky and news director Rob Bates recap their favorite moments from JCK Las Vegas and the highlights of its grand return to the Sands Expo.  You’ll also hear several interview snippets that Rob and Victoria captured live from the show floor, with Jennifer Dawes, Roger Kadet, Eddie Le Vian, Charles Stanley, Iris Van der Veken, and more. Show Notes 00:49 Victoria Gomelsky and Rob Bates recap their favorite highlights from JCK Las Vegas. 06:20 Victoria and Rob go over key takeaways from the show. discuss some of the talks they attended on lab-grown, traceability, and sustainability. 11:33 Interview from show floor Ben Hakman from Diamond DNA. 15:02 Lightbox presentation recap: Lab-grown diamonds. 20:10 Victoria interviews Omi Gems and Omi Privé’s Niveet Nagpal. 24:01 Victoria and Rob discuss the President of Botswana’s speech and the protester who made a brief appearance. 32:02 Rob cover’s the first lady of Botswana’s speech at the Forevermark breakfast. 32:56 Rob interviews Charles Stanley of Forevermark. 36:00 Select clips from Rob and Victoria’s interviews captured live from the show floor including Robbie Vanderlinden, Eddie Le Vian, and more. Episode Credits Hosts: Rob Bates and Victoria Gomelsky Guests: Jennifer Dawes, Ben Hakman, Roger Kadet, Eddie Le Vian, Niveet Nagpal, Charles Stanley, Iris Van der Veken, and Ronnie Vanderlinden Engineer: Brett Fuchs Editor: Levi Sharpe Producer: Natalie Chomet Plugs: jckonline.com, @jckmagazine, jcklasvegas2019.com Show Recap The Talk of the Show The mood at JCK Las Vegas was high, and people are thinking hard about ways to meet business challenges, including the launch of many new initiatives. Exhibitors and attendees alike were happy to make a triumphant return to the Sands. It wasn’t the most dramatic show, but in a positive sense. The new lab-grown pavilion shows acceptance of this product entering the market, and conversations about lab-grown diamonds are maturing. There’s less clash and controversy, rather a deepening of the sustainability and tracing conversations. Interview Clip: Ben Hakman from Diamond DNA Ben Hakman explains the way things have been evolving in different price points and categories of lab-grown diamonds. He believes the future is moving towards transparency regarding grow type, treatment type, and country of origin. Thoughts on the Lightbox Presentation Rob gives his reactions to the Lightbox presentation. Some thought that De Beers’ aggressive pricing last year was intended to push the lab-grown pricing down. Their perspective is that the pricing will come down anyway, and when it does, they will be well situated because they’ve had a chance to build their brand. That said, Rob has heard some wildly different predictions for lab-grown over the past few years. Victoria comments on the progress since last year’s presentation. Interview Clip: Niveet Nagpal from Omi Gems and Omi Privé People are loving the colored stones, rarer gems, and edgier designs. People aren’t shying away from more interesting pieces that tell a story. He describes his inventive window display and the concept behind it, called “A Gemstone Journey.” President Masisi of Botswana’s Speech President Masisi emphasized the connection between American retailers and the mining countries and people involved in production. Victoria remarked on the feeling of awe and respect at hearing this dignitary speak. The protester who interjected to voice her displeasure at Botswana’s lifting of the ban on elephant hunting momentarily shifted the emphasis of President Masisi’s speech, but he navigated it with grace. Interview Clip: Charles Stanley from Forevermark Charles Stanley speaks about the First Lady of Botswana’s speech. He found it inspirational. The benefit diamonds have given to Botswana, and importance of investing in their future. Forevermark has a new and timely bridal campaign that aims to be more relevant to the bridal consumer. Interviews from the Show Floor Ronnie Vanderlinden, President of Diamond Manufacturers & Importers Assn; United States Jewelry Council Eddie Le Vian, Director and CEO of Le Vian Iris Van der Veken, Executive director of Responsible Jewellery Council Roger Kadet, Owner and CEO of Roger Kadet Ltd.  Jennifer Dawes, Owner of Jennifer Dawes Design  

Episode RR 440 Amending Legislation for Telematic Data Ownership My guest is Bill Hanvey, President and CEO of the Auto Care Association. Bill is engaging the automotive aftermarket to get involved in letting your legislators know the issue about data. Your help is needed to help in amending the right to repair legislation. Learn everything you can about this fight to amend the right to repair legislation. Ownership of Vehicle Telematic Data Must Flow to the Vehicle Owner. Do you know that a car collects data as you drive? By 2022, 87% of new vehicles will be transmitting telematic data wirelessly. But who owns the data? The car manufacturer does. Without access to data, the independent service professional will not be able to get specific diagnostic data from the vehicle. Bill Hanvey is the President and CEO of the Auto Care Association. Bll leads the strategic direction of The Auto Care Association’s 3,000 members and 150,000 companies representing automotive manufacturers, distributors, and service providers. Key Talking Points: Vehicle data ownership Most people don’t know their car is transmitting data- have no control of data People who are made aware want to have control of data and be activist Telematic data- transmitted wirelessly, by the year 2022 87% of new vehicles will be transmitting wirelessly Right to Repair- passed in 2013, make nationwide program. Same access as the dealership. Telematic data left out. Have legislation to amend the Right to Repair Act to include telematics data. Pursuing ballot question for voters to vote if legislation doesn’t go through. Hoping by Fall of 2020 legislation or ballot will be passed 66 sponsors of the bill, need 100 to be sure it will be passed Get involved Let your legislators know the issue of data Create a relationship with your congressperson- have them visit your business to hear your story (http://autocare.org) – government affairs section, telematics petition Yourcaryourdata.org – download information to educate employees and customers Educational campaign- activate industry Tariffs-tax on the American consumer Will affect consumer Consolidation of industry Suppliers and distribution- service provider next Opportunity  for buyer and seller of businesses   (http://yourcaryourdata.org) (https://www.nytimes.com/2019/05/20/opinion/car-repair-data-privacy.html) (https://www.autocare.org/telematics/)   Resources: Thanks to Bill Hanvey for his contribution to the aftermarket’s premier podcast. Link to Autocare Website HERE (http://Autocare.org) . Link to Your Car Your Data Website (http://Yourcaryourdata.org) . Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More

Doug Callaghan, CEO of Vic’s Service Centre in Wainright, Alberta Canada is the winner of the 2016 Auto Care Original 3 Bay Association ACE (Automotive Career and Education) award.  Doug shares his story of transformation, recognized by Auto Care, that earned him this recognition. Doug made a significant decision in early 2015 when he took how his business was operating and threw it all in the garbage. He started from scratch. Everything. He says, “a lot of owners that ask for the help and invest in the outside training yet fail to provide the leadership to make those ideas and plans become reality, I was not going to let that happen. I wanted to see an increase in our net profit and a better life for myself and my team”. He continues that commitment today. Doug has experience working with disaster plans with the Credit Union Board that he chairs. Find other episodes that feature Doug (https://remarkableresults.biz/?s=%22Doug+Callaghan%22) . Original shop surrounded by the new building Doug made a significant investment of $1,000,000 in his business with a new building. He shares his story. Key Talking Points: 20-year mortgage- make dream work within the budget, developed building from budget Builders involved with the budget- saved on architecture costs by having specs already done Used money saved for better insulation- original shop 3000 square feet, now 10,000 square feet and heating bill only increased $100/month Built around the existing building Customer retention during the build and demolition- used social media, advertisements, construction updates to let customers know they were still open for business A great relationship with the bank- has worked with the same person for many years, The banker wanted to see the business succeed with building a new facility New features- air conditioning, wired and Lobby in the new shop wireless in each bay, customer wireless, air exchange system in bays, bay doors are clear for natural light $50,000 incidental expenses (signage, service counter, waiting area etc)- an opportunity for suppliers to partner with the business. Agreement with NAPA Employees had a lot of input with a new facility- which bays they wanted, how it’s set up, manage the location of equipment Training room- an important part of the construction Grand reopening- great feedback from customers, more new customers New import vehicles to service- correlation with a new clean building Best advice- find people that believe in you and share your vision, don’t be afraid of making a move Resources: Thanks to Doug Callaghan for his contribution to the aftermarket’s premier podcast. Street view Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000...

Brad Beeston is an Account Executive of Podium. Brad grew up in Edmond, Oklahoma and now lives in Utah. He is a millennial, is married with a little girl on the way and has worked at Podium since August of 2017, working specifically in Auto repair and Tire indistries the entire time. Podium is ranked 13th in INC’s largest growing companies Building your reputation online Millennials do more research online for products, services and businesses   Accustomed to immediate reviews shown online Word of mouth is now online reviews- digital storefront for consumers Great customer service= positive customer satisfaction 90% of consumers use Google as a search engine   Using the phone and googling “best” term- any business with lower than 4-star ranking will get eliminated from that specific search Never be afraid to ask customers for honest reviews- want to improve Texting link to google review to customer- easy call to action way to capture on the go customers   Algorithm- reviews, frequency of reviews, star ranking, amount of reviews, responses, higher activity on a business page the higher you will rank on google   Resources: Thanks to Brad Beeston for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit  (http://aapexshow.com.)

Recorded at the AVI Spring Training Event in Fort Myers, FL Marty Depowski is an Automotive Instructor at Wayne County Community College, Michigan David Myers is an Automotive Instructor at Southwestern Community College, North Carolina Dwayne McCarty is a Technician at Martins Garage, Ft. Myers Key Talking Points: Daytime vs night training Daytime- more alert, retain information and training better Commitment- technician has to have the drive to continue training and education    More you learn more money you make   ASE certification Higher pay for more ASE certifications Local shops starting to pay technicians to take ASE testing and time to take a test Some shops don’t pay because worry about the loyalty of technician once they are educated- will they get poached from other shops, no excuse to not train   Instructors for automotive schools Receive training at events, seminars, online training College, sponsors, and vendors pay for instructor training Student education Keep students engaged, balance lectures with hands-on experience Visual learners   Resources: Thanks to Dwayne McCarty, David Myers, and Marty Depowski for their contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit  (http://aapexshow.com.)

Above Picture from left: Monte Hamsher, Bob Pattengale and John Marcum Monte Hamsher owner of Performance Motor Werks, technician and automotive instructor at Fort Myers Technical College Bob Pattengale is the National Training Manager at Bosch. Bob has over 30 years of automotive experience with stops at OE Dealerships, independent repair shops, technician training, and equipment sales.  Bob is a contributing writer for Motor Magazine. Bob also served as the SAE Service Technician’s Society President in 2001 and 2002. Look for Bob’s Previous Episodes (https://remarkableresults.biz/?s=bob+pattengale) . John Marcum is the Director of Marketing for Federated Auto Parts.   Key Talking Points: Monte Hamsher- shop owner, technician and automotive teacher Need more training for service professionals to speed up the process for ordering correct parts Receiving current training from AVI on demand and NAPA classes- difficulties getting more people to training The commitment of the technician is key- willingness to learn and be better technicians For those who don’t-can, you change commitment by offering training? Bob Pattengale- National Training Manager at Bosch Teaching and training parts supplier from a manufacturer’s perspective Kids play video games- problem solvers but don’t have tactile skills Younger age group look for mentors than online classes- need physical skill built up John Marcum- Director of Marketing for Federated Auto Parts Rely on manufacturing partners to provide training for parts professionals Trained professional more efficient and saves time and money Continue to develop a personal relationship with customers- provide the best service for you, how can we help you become better educated, how can we get parts to you faster, quality of parts   Suggest quality product to customers- help technician know the  benefits and value of quality lines “What if every technician took a week off?”- What would happen? Motivate people in and outside of industry the importance of technicians Providing safe and reliable transportation for others Resources: Thanks to Monte Hamsher, John Marcum, and Bob Pattengale for their contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit  (http://aapexshow.com.)

It all started when Jennifer Filzen decided to become a singer/songwriter and created her first pop music album, Sirena. Her marketing and sales talents afforded her the opportunity to get her music heard around the world, including India, China, Europe, Australia, and the United States. Her writing talents launched her into writing SEO content for websites, social media marketing posts, and custom blogs. Today, many auto repair shops around the country choose Rock Star Marketing to put their businesses in the limelight. Jennifer Filzen’s Previous Episodes (https://remarkableresults.biz/?s=%22jennifer+Filzen%22) .   Key Talking Points: Rock Star Summit Interactive workshop- comedy improv class based around customer service Think on your feet at the moment, acknowledge it and become flexible Encouraged spouses to attend- the purpose of the summit is to save your marriage, need to have spouses on board for goals   Vision boards Author of “What Dancing Taught Me About Running A Successful Business” Want your team at the shop to move like poetry in motion- teamwork, and trust Remove mystique that men don’t dance Clarity, confidence, and certainty, teamwork, timing, and technique- selling and dancing Frame and connection- feel where your partner is leading you Commitment from one side of the body to the other Example: Walking down the street: committing to shifting weight from side to side Commit yourself to work on the business and move forward while creating momentum (https://www.amazon.com/Dancing-Taught-Running-Successful-Business/dp/1388012294/ref=as_li_ss_il?ie=UTF8&linkCode=li3&tag=remarkableres-20&linkId=59ded8d93c4eb4f1fa3bc36cda5565c9&language=en_US) Resources: Thanks to Jennifer Filzen for her contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit  (http://aapexshow.com.)

Paul Louwers is the CEO and co-founder of Automotive Video and the driving force behind the concept and execution of Automotive Video Innovations. Since 1994, Paul and his wife, Sherry, have been taking automotive education to the next level by releasing some of the most modern and detailed training videos ever produced. Paul is the CEO and co-founder of Automotive Video Innovations, located in Ft. Myers, FL. Since 1994, Paul and his wife, Sherry have been taking automotive education to the next level by releasing some of the most modern and detailed training videos ever produced. AVI is an automotive aftermarket training company that provides continuing education for professional technicians and shop owners.  AVI has been recognized by automotive industry leaders numerous times and has won several awards for excellence in training. During his spare time, Paul enjoys fishing and boating around Sanibel and Captiva Islands. He also enjoys watching sports, especially those teams from his hometown of Detroit, Michigan. Key Talking Points: Paul Louwers has been in the training business for 25 years   AVI- is a business tool that includes a learning management system 20% DVDs 2010 evolved to digital, AVI on-demand online Offering training as a tool- assessments, manage entire staff with groupings They host BOSCH online content   Live chat and onboarding team available to set up shop on site- can assign classes to technicians Always looking for content development and instructors Live training events Networking opportunities from top professionals Hands-on training- important for technicians who use their hands Leader-led (hands-on) seminars are important and need to be supported. I engage more senses in the training The networking opportunities are priceless Mobility garage at AAPEX Provide aftermarket with high-end training with companies that present content- the technician can fix a car when they leave, able to apply training AVI On-Demand Website (https://aviondemand.com/) . Resources: Thanks to Paul Louwers for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking)   Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/)   This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit  (http://aapexshow.com.)

Kim Walker from Shop Marketing Pros is a social media expert. Kim’s experience includes a school counselor and teacher. Her husband Brian, started his own shop while he was a Mercedes technician in North Carolina. Then asked Kim to leave her school job and join his service business. Then for specific reasons left to go back home to Louisiana. It was almost destiny that they engaged with Shop Marketing Pros. As a former shop owner, Kim’s advice and expertise on social media is perfectly matched because she’s been there and done that. She is on the Car Care Council’s Women’s Board, an ATI and Management Success Graduate, and their shop was a Motor Age Top Shop winner two years in a row. Their shop experience is without question, so when she talks about social media as it relates to the automotive service professional, she has the experience that matters. Look for Kim’s other episodes (https://remarkableresults.biz/?s=kim+walker) . Key Talking Points Kim Walker-Certified Guide (https://www.amazon.com/gp/product/0718033329/ref=as_li_tl?ie=UTF8&camp=1789&creative=9325&creativeASIN=0718033329&linkCode=as2&tag=remarkableres-20&linkId=5aa850dc461a5e97e5c9351a593f9643) Building a StoryBrand by Donald Miller- mystorybrand.com Change what you are saying about your business Every shop owner has a different audience- get to know your customer in order to communicate with purpose The customer is the “hero”, not yourself- not all about certifications and experience. Should be “we are here to help” so a customer can be a hero in their daily lives Good marketing- address the problem and how you can solve it What is your plan?- make it simple, paint a picture of how it will be working with shop Website- visual need to speak to what you do, call to action button (make an appointment), tell your story and history, Google.com/mybusiness- claim your business, respond to reviews Email newsletters- create relevant campaigns, short and to the point with solving problems, longer email less often, shorter emails more frequent Link to Shop Marketing Pros (https://shopmarketingpros.com/) . Resources: Thanks to Kim Walker for her contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking)   Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/)   This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit  (http://aapexshow.com.)

Chris Chesney is theDirector of Customer Training for Carquest Technical Institute. He is also a NASTF Board Member. Visit Chris’s previous episodes  (https://remarkableresults.biz/?s=%22chesney%22) . Anthony Williams is a Special Projects Manager at Advance Auto Parts, Colorado Springs, Colorado.   This episode recorded at Vision 2019 in KC brings you into the loop on Automotive Institute of Science and Technology (AIST) in Colorado Springs, CO. This new ‘non-traditional’ public charter school that will use the P-TECH model (Pathways in Technology Early College High School), designed to provide students the foundation they need to be successful in the automotive aftermarket industry when they graduate. Students will be able to enroll in a 4- or 6-year program, starting their freshman year of high school through their second year of college and all publicly funded. AIST will offer students three pathways: Automotive Technology, Business, or Engineering (mechanical and electrical) and will be project based. Key Talking Points: All-encompassing school- reinventing automotive education Create stand-alone STEM programs All education is for career preparation Broke apart automotive program and spread out over everything No more English or math classes- have project instead than inside of project your English lessons will be taught Example: CSI project Work with police and fire department- showcase car accidents (texting and driving) Recreate accidents on the property, have students figure out what happened- redraw skidmarks, staging dummies, etc Learn safety contexts of cars- have questions  and ask the teacher Instead of telling students what they need to know you show them a problem and have students ask the questions Creating critical thinkers and problem solvers- gather data and ask the right questions Exploring other avenues besides having a career as a technician (business/technical trades/ engineering pathways)- equal desire for systems and parts counter Prepare the workforce with zero debt AIST independent public school- funding from the school district Need industry support- vendor suppliers and partners, competitors   Resources: Thanks to Chris Chesney and Anthony Williams for their contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Automotive Institute of Science and technology Website (https://www.automotiveinstitute.org/) What is AIST all about (https://www.autoinstitute.org) Wheatridge High School STEM Program (https://remarkableresults.biz/e279/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking)   Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/)   This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket...

California Employer’s Services was started in 1997.  The goal was to get employers compliant with both OSHA and California Labor Laws.  Today the laws are so complex that it is really difficult for employers to comply without a Compliance Coach.  Today’s message to employers is that compliance only counts before, before the knock on the door from OSHA, or before the letter of intent to sue from an employees attorney.  Our track record makes it clear that we have been successful in making compliance easy. In 2018 we had over 20 cases before OSHA, and we did not lose one. We are passionate about employers rights and it shows.  We provide employers with all the tools they need to get and stay in compliance with both OSHA and Labor Laws.   All about employers protecting their rights. Key Talking Points: CAL OSHA stricter than Federal OSHA Grinder violation $8,000 fine and serious offense Eyewash station $18,000 fine without one Cracked outlet cover fine Fire extinguisher inspection fine New regulations- now need written safety policies or will be fined Enforcement officers- can enforce laws any way they want to, very objective Three types of enforcement officers Bambi-Easy going, give donut and good to go Blue collar- follows rules, consistent and constant Tyrant- will fine you for everything possible Compliance coach Virtually impossible for employers to comply without a coach Need to be protected and covered Labor laws- wages/hourly Misclassification of employees Advice Don’t ignore compliance, be proactive, get good policies and adhere to those policies When OSHA comes will you be prepared? Resources: Thanks to Dave Fischer for his contribution to the aftermarket’s premier podcast. California Employer’s Services Website link HERE (https://www.cestoday.com/) . Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking)   Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/)   This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit  (http://aapexshow.com.)

Rodney Pierini is the President & CEO of CAWA – Representing the Automotive Parts Industry in California, Nevada and Arizona. He has held that position since 1996. Mr. Pierini has served on many auto care industry committees and groups including service as the Chair of the Alliance of State Automotive Aftermarket Associations, the Auto Care Association Board of Directors and Chair of the Auto Care Association Government Affairs Committee, to name a few. He is also a recipient of Northwood University’s Automotive Aftermarket Management Education Award. Prior to his service to CAWA, Mr. Pierini served as Executive Directors of the Criminal Justice Council of San Mateo County, the California Peace Officers Association and the California Police Chiefs Association. His extensive career in association management included serving as Chair of the California Society of Association Executives and as a member of the Western Regional Advisory Committee for the American Society of Association Executives. Mr. Pierini graduated from California State University – Sacramento with a Master of Arts degree in criminal justice. He was trained as a facilitator by the University Associates of San Diego and holds a California community college lifetime teaching credential. He enjoys family, cooking, golf, and travel. He is married and has two children and two grandchildren. Key Talking Points: CAWA- California Automotive Wholesalers Association www.Cawa.org 800-332-2292 ext 1201 admin@cawa.org Preserving high school programs Received $25,000 grant from University of Aftermarket Foundation to begin the process Creating a draft application form for grant Supply high school programs with products, tools, and resources to the classroom Provide instructors with access to industry training Goal to have everything in place by June 2019 for the fall semester   Need industry support and involvement for programs- advisory group members, speakers for classroom Raising funds to continue the program for future- Annual dinner fundraiser before AAPEX Sema Future for industry Consolidation of all levels- distribution/manufacturing Evolving with technology/e-commerce companies Unifying scholarships/receiving grants for secondary level under the same umbrella Resources: Thanks to Rodney Pierni for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them.   (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking)   Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/)   This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit  (http://aapexshow.com.)

Sara Fraser is a millennial who has a love for life, travel, and connecting with other humans!  She has over 15 years of retail management experience, the last 6 of them as an office manager for a used car sales and service center.  To bring her customer service, marketing, and business knowledge to the automotive industry she has recently joined the team at Haas Performance Consulting.  Sara loves helping others grow and succeed and is excited to share her expertise on management and social media, her views on how and why the younger generations think and act, and how to work and manage a business within a multi-generational workforce.  When she isn’t working Sara spends her time traveling, attending theatrical productions, music festivals, concerts, advocating for human and animal rights, celebrating life in general and connecting with other people from all over the world. Key Talking Points: Generation “Z” Born in 1990-2012 Grew up with technology, internet, and social media   25% of the population “Baby Baby Boomer”- share more in common with baby boomers than millennials-Millennials didn’t grow up with technology Do it yourself mindset- independent    Prefer face to face interaction Research before purchases- research company values and reviews Role hopper within the same company instead of job hopper- also want to start own company Have seen millennials have student debt and not get jobs they went to school for- Gen Z more eager to jump into the field they are interested in right away (technical school, online school) Want to make big changes and optimistic with flexible hours- work-life blend, working remotely Connected to each other globally with the internet and social media- 26% of Gen Z are already volunteering and getting involved, companies that donate to charities or organizations will appeal more to Gen Z employees Market to Gen Z- social media (Facebook and Instagram), 80% of Gen Z check phone before getting out of bed, it’s part of their life Look for truth and transparency in a company- what do customers say about business, real photos from business, being authentic    Multitaskers- Smartphone in the workplace as a tool   Resources: Thanks to Sara Fraser for her contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them.   (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking)   Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/)   This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit  (http://aapexshow.com.)

Tom Ham, with the help of his wife Deb, is the creator and owner of  (https://remarkableresults.biz/?s=%27tom+ham%27) . Key Talking Points: Automotive Management Network releases one new survey every two weeks A great source of information on a variety of subjects. What quality employees want from technician’s perspective – Automotive Management Network Appreciation Are employers saying ‘thank you’ enough?   Tom touches base with every employee every day- either face to face or digitally   Pay 80% of aftermarket is not flat rate: majority pay is bonuses and incentives   Are there enough cars to service Correct Equipment Clean Shop Organized, dry, warm, noise levels etc What are the most common reasons for technicians to be fired from a shop owners perspective Poor work quality Being late or not showing up to work at all Dishonesty- with both employees and employers   Low production Refuses to follow shop policies and procedures   Quitting technician job Not enough pay- but is improving due to supply and demand of technicians Employer dishonest Unfair pay system Labor time too low Employer/coworkers hard to work with As technician what would make you change jobs Health insurance No weekend/evening hours 401K Top complaints as a technician Cutting and reduced labor times Pay system Politics in large organization Tools required Health insurance Importance of training Tom pays $20/hour seat time for going to classes fo Link to Automotive Management Network (https://www.automotivemanagementnetwork.com/) . Resources: Thanks to Tom Ham for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them.   (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking)   Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/)   This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit  aapexshow.com. (http://aapexshow.com.)  

Happy New Year 2019!! This is the first episode of the new year and I have a preview of some the tech news that will be coming from CES 2019 and Todd from Geek News Central will be down in Las Vegas covering the latest in tech from Tech West at Sands Expo, you can watch the stream starting on January 8th at 10 am PST over on geeknewscentral.com or here. Before CES 2019 kicks off, there is other tech news from this past week including Apple is forecasting it will have a slow go in the new year. Could it be that demand for the latest iPhone is not that high? Or maybe would anyone purchase one for over $1000? Show Notes: How to set up your new Amazon Echo Should I you use your personal laptop at work? Sega Forever PC World CES 2019  The NFL and Alexa Robots to deliver snacks to students Cord-cutting in 2019 LG's TVs CNET CES 2019 Mercedes CLA-Class Hyundai walking, climbing car Disney+ Netflix delivers a blow to Apple Should you buy a 5G phone? Nikki Haley gives up 1.6 million followers  Roku Channel adds subscriptions 8 ways Google can track you Verizon deal Android phones under $300.00 10 things you can do while talking on your iPhone Chris Brown

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 209 features Brian, dispatch supervisor, tactical dispatcher out of Southern California and instructor for Kim Turner, LLC. This episode was recorded in the Sands Expo of the Venetian in Las Vegas, Nevada during the 2018 National APCO conference.   Please support the podcast by supporting our sponsor. Kim Turner, LLC – Facebook | Instagram | Twitter |  Supported by: INdigital Episode topics – Brian's 9-1-1 story Tactical Dispatching What it is What does it take to do it How does a center build a team Teaching for Kim Turner, LLC.  As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.