Podcasts about managed service providers

Join co-hosts Kat Garbis & Sean Rabbitt with guest Isaac Ordonez of Mann Consulting, a Jamf Partner, to discuss what it is like to be a managed service provider (MSP) and provide insight on ways they leverage Jamf.  Isaac discusses unique ways they are supporting Jamf to help their customers achieve compliance, building applications and integrations, how they are doing reports for launch daemons.   

What happens when your business partners are also your brothers? For Kevin Stock, CEO of RCR Technology Group, it meant building a managed service provider grounded in trust, clear roles, and shared values. In this episode, Kevin shares how a side hustle fixing computers became a full-scale MSP—powered by family dynamics, small-town reputation, and a relentless focus on doing right by clients.He opens up about the challenges of transitioning from break/fix to managed services, giving up control as a founder, and leading through tough seasons—including a rocky start to what ultimately became their best year ever. From walking quotes live with prospects to letting go so his brothers could step up, Kevin's story is a blueprint in resilience and relationship-driven growth.Whether you're leading a team, scaling a service business, or navigating the complexities of working with family, this episode is full of lessons that last.N-able also produces Beyond the Horizon. Hosted by industry veterans, this podcast delves deep into the findings of the annual MSP Horizons Report, providing actionable insights to transform your IT business. Listen & Subscribe Wherever You Get Your Podcasts. Let us help you unlock your business's full potential.N-able Business Transformation is Expert led and Peer informed.These valuable executive programs are tailored to provide effective guidance and a faster path to a scalable and successful business.Book a Call with Chris Massey now to learn what Business Transformation can do for you! 'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today. Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.This podcast provides educational information about issues that may be relevant to information technology service providers. Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice. The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors. The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe. All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

Insightful coaching session with Brian Doyle from VCIO Toolbox, listeners are introduced to the concept of "Governance as a Service" and how it can significantly impact and enhance the Managed Service Provider ecosphere. Brian explains the importance of governance in the security and compliance sectors, particularly in building a cybersecurity culture that increases cyber insurance viability and meets regulatory requirements. With the rising attention to governance in updates from frameworks like NIST CSF and CIS, organizations need a structured approach to ensuring cybersecurity and compliance efficacy.  Throughout the episode, Brian discusses the essential components of an effective governance service including policy development, risk management, compliance monitoring, and data governance. He accentuates the role of MSPs in facilitating these processes, helping clients navigate regulatory landscapes such as CMMC, HIPAA, and ISO standards. Listeners will learn valuable strategies for enhancing client MSP relationships through stakeholder engagement, training, and continuous improvement, ultimately driving new recurring revenue streams for their business. Tools like VCIO Toolbox's Cybranch GRC platform are highlighted for their efficacy in supporting these initiatives. Key Takeaways: Governance as a Critical Component: Governance plays a crucial role in cybersecurity, facilitating compliance, reducing audit workloads, and mitigating security risks, making it a valuable service offering for Managed Service Providers (MSPs). Evolving Regulatory Landscape:** Frameworks like NIST CSF 2.0 and CIS have shifted focus heavily towards governance, underscoring the importance of having robust governance systems to adhere to compliance requirements. Continuous Improvement and Client Engagement: Proactively maintaining policies, engaging with multiple stakeholders, and fostering a cybersecurity culture can streamline governance processes and strengthen client relationships. Maximizing MSP Tools and Resources: Utilizing technologies and frameworks effectively can help ensure clients meet their cybersecurity objectives with increased efficiency. Emerging Opportunities in Vendor Management: MSPs can further integrate governance services by managing vendor and supplier risks, providing comprehensive security and compliance solutions to clients. Show Website: https://mspbusinessschool.com/ Host Brian Doyle: https://www.linkedin.com/in/briandoylevciotoolbox/ Sponsor vCIOToolbox: https://vciotoolbox.com

Send us a text⚾ In this engaging episode of Joey Pinz Conversations, we dive deep into the timeless debates of baseball and business with guest Josh Hoffman. From the designated hitter controversy to modern rule changes, Joey and Josh reminisce about iconic players like Yaz, Otani, and Thurman Munson while exploring how baseball's evolution mirrors today's shifting business landscape.But the conversation doesn't stop at the ballpark!

▸ Get My Free MSP Sales Toolbox: https://msp.sale/yt-toolbox▸ Join My Newsletter for Weekly Sales Strategies: https://rayjgreen.beehiiv.comHey, I'm Ray Green. I'm a strategic growth specialist for B2B companies.Since this is social media and anyone can claim anything, here's a quick rundown of my background:Former Managing Director of National Small & Midsize Business at the U.S. Chamber of Commerce, where I doubled revenue per sale in fundraising, led the first increase in SMB membership, co-built a national Mid-Market sales channel, and more.Former CEO operator for several investor groups where I led turnarounds of recently acquired small businesses.Founder of MSP Sales Partners, where we currently help IT companies scale sales: www.MSPSalesPartners.comSales & Sales Management Expert in Residence at the world's largest IT business mastermind.Founder of Repeatable Revenue Ventures, where we scale B2B companies we have equity in: www.RayJGreen.comI explain how to create an effective compensation plan for Sales Development Representatives (SDRs) in Managed Service Provider businesses. I walk through a three-step process for building a comp plan that maximizes ROI while avoiding issues like high turnover and underperformance, complete with practical examples and a downloadable template.Chapters:00:00 - Introduction to Hiring Sales Representatives01:11 - Importance of a Comp Plan03:23 - Steps to Build a Comp Plan07:39 - Salary Split and Incentives09:12 - Setting Up Incentives13:26 - Modeling and Testing the Comp Plan19:15 - Conclusion and Resources

In this episode of Shoot the Moon, the Revenue Rocket team—Ryan Barnett, Mike Harvath, and Matt Lockhart—unpacks a foundational concept in IT services  M&A deals: EBITDA add-backs. Whether you run a Managed Service Provider, a Microsoft or SAP channel partner firm, a cybersecurity practice, or a custom development shop, understanding what qualifies as a legitimate add-back can significantly affect your valuation in a transaction.The team covers the good, the bad, and the ridiculous—breaking down why aggressive or misguided add-backs can backfire and erode trust with a buyer. They also explore how recurring bonus plans, inflated owner salaries, and "strategic" spend are treated when it's time to negotiate your exit.This episode is a must-listen if you're:Considering a sale or recapitalization in the next 12–36 monthsWanting to improve your EBITDA story before going to marketWondering if that golf membership you expensed is helping or hurting your exit Key topics include:The golden rule: “Add it back only if it's truly gone—for good”Owner salary treatment (especially if you stay on post-sale)Bonuses, personal expenses, legal fees, and other gray zonesBuyer synergies vs. seller add-backs—don't confuse the twoReal-world examples of questionable add-backs (boats, jets, services and all) Listen to Shoot the Moon on Apple Podcasts or Spotify.Buy, sell, or grow your tech-enabled services firm with Revenue Rocket.

What's the best thing small businesses can do to improve their security posture?

The podcast features a discussion on the intersection of artificial intelligence (AI), law, and ethics, with insights from attorney Brad Gross and AI governance expert Juliette Powell. As AI becomes increasingly integrated into the services provided by managed service providers (MSPs) and technology companies, the risks associated with compliance and unintended bias are growing. The conversation explores how businesses can navigate legal pitfalls while developing responsible and transparent AI strategies, emphasizing the importance of accountability and ethical considerations in AI deployment.Juliette Powell highlights the need for organizations to establish AI governance frameworks that are adaptable to evolving technologies. She questions the notion of what is considered "ethically sound" and emphasizes the importance of understanding the organizational culture and the people using AI tools. The discussion reveals that many employees do not utilize AI tools effectively, leading to gaps in implementation and understanding. This sets the stage for a deeper exploration of the responsibilities that organizations must take on as they integrate AI into their operations.Brad Gross addresses the legal implications of AI, particularly concerning privacy and intellectual property. He stresses that while MSPs can delegate tasks to AI, they cannot delegate responsibility. This means that organizations must maintain a human element in their AI strategies to mitigate risks. The conversation also touches on the current lack of comprehensive laws governing AI in the U.S., with a focus on the need for transparency and disclosure regarding data usage in AI systems.The episode concludes with a discussion on the importance of accountability within organizations. Both experts agree that having a designated individual or team responsible for AI governance is crucial for success. They emphasize that MSPs should manage client expectations by clarifying the shared responsibilities in AI compliance. This collaborative approach is essential for navigating the complexities of AI integration and ensuring that organizations can leverage technology effectively while adhering to legal and ethical standards. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

In dieser Folge des ITundTECH-Podcasts spricht Holger Winkler mit Susann Schlatterer und Dietmar Böttger über *Teambilling* – ein Tool zur automatisierten Zeiterfassung und Abrechnung von Remote Sessions wie zum Beispiel TeamViewer – entwickelt und ausgelegt auf die Bedürfnisse von IT-Systemhäusern und Managed Service Provider. Wir sehen uns an, wie Unternehmen ihre Abrechnungsprozesse damit deutlich effizienter gestalten, Fehlerquellen minimieren und ihren Umsatz steigern können. Im Gespräch geht es um die konkrete Funktionsweise, das Preismodell und die direkte Anbindung an TeamViewer.

What happens when the right product meets the right moment—and the right voice? In this episode of Now That's IT: Stories of MSP Success, we sit down with Tim Barton-Wines, the dynamic force behind Halo PSA's meteoric rise.Tim shares his unexpected journey from selling vodka in a wine shop to transforming Halo from a little-known help desk tool into one of the fastest-growing PSA platforms in the MSP space. You'll hear how Halo earned trust without private equity, how a £10 Reddit campaign helped build a global footprint, and why saying “no” to acquisition has become their boldest strategic move.Whether you're an MSP owner looking for the next great tool—or a leader thinking long-term about brand, culture, and independence—this episode is packed with insight on building momentum the right way.

Send us a textYour ex always seems one step ahead in divorce negotiations? They might be digitally spying on you. From email forwarding to WhatsApp monitoring—learn how abusers exploit technology and what you can do about it. In this episode, Tamsin is joined by Danny Franks, a cyber security expert to discuss the issues and how to protect yourself.Danny FranksDanny Franks, also known as "Danny the I.T. Man," is an experienced executive with the ability for helping people. He kicked off his entrepreneurial journey in 2002 by starting a Managed Service Provider business provide IT support to businesses in and around Greater Manchester. In 2014, he took things up a notch by acquiring a telephony company, and he successfully sold both businesses in 2018.  Danny is all about paying attention to detail and making sure everything is just right. A year ago, he launched Blaze Hill, a company dedicated to providing discreet help to those dealing with computer and technical issues. His thorough approach ensures that every client gets excellent and diligent service.Tamsin CaineTamsin is a Chartered Financial Planner with over 20 years experience. She works with couples and individuals who are at the end of a relationship and want agree how to divide their assets FAIRLY without a fight.You can contact Tamsin at tamsin@smartdivorce.co.uk or arrange a free initial meeting using https://bit.ly/SmDiv15min. She is also part of the team running Facebook group Separation, Divorce and Dissolution UKTamsin Caine MSc., FPFSChartered Financial PlannerSmart Divorce Ltdhttps://smartdivorce.co.ukP.S. I am the co-author of “My Divorce Handbook – It's What You Do Next That Counts”, written by divorce specialists and lawyers writing about their area of expertise to help walk you through the divorce process. You can buy it here https://yourdivorcehandbook.co.uk/buy-the-book/To learn more about our podcast sponsor Ampla Finance – access their product guide here: https://bit.ly/3IeqmucOr complete enquiry form https://bit.ly/3W4J7pz and one of the team will be in touch.Support the show

Send us a textIn this high-energy conversation, Joey Pinz sits down with entrepreneur and guitarist Matt Yesbeck to explore how creativity, problem-solving, and faith shape business success.

Intel has appointed Lip Butan as its new CEO, effective March 18th, following a tumultuous period marked by a 54% drop in share prices and the ousting of former CEO Pat Gelsinger. Butan, a seasoned tech investor and former CEO of Keynes Design Systems, is expected to revitalize Intel's fortunes and navigate its controversial Foundry strategy aimed at expanding manufacturing capabilities. Investors reacted positively to his appointment, with Intel's stock price rising over 11% in after-hours trading. Butan's leadership is seen as crucial for Intel to compete in the semiconductor market, particularly in smartphone and AI chip sectors.In the realm of cybersecurity, SailPoint has expanded its Managed Service Provider program to make identity security solutions more accessible to smaller enterprises, addressing the increasing threats targeting vulnerable identities. This initiative allows businesses to onboard identity security as a fundamental function, focusing on entry-level use cases while providing pathways for future growth. Meanwhile, TeamViewer has launched its first integrated solution with One E, enhancing digital workspace experiences through improved device monitoring and secure remote connectivity.SolarWinds has announced its acquisition of Squadcast, a company specializing in incident response solutions, to bolster its capabilities in managing complex IT environments. This merger aims to streamline incident response and improve operational resilience for IT professionals. Additionally, Verizon Business has introduced a new security service called Trusted Connection, which enhances cybersecurity by implementing continuous verification of access to devices, networks, and cloud applications, addressing the significant risks posed by stolen credentials.A recent study by the Tao Center for Digital Journalism has raised concerns about the reliability of generative AI search tools, revealing that over 60% of citations provided by these tools are incorrect. This highlights the urgent need for better evaluation and citation practices in AI-powered searches. Furthermore, research from Harvard Business Review indicates that while AI can enhance executive decision-making, it requires active human engagement to avoid critical blind spots. The findings suggest that companies must find the right balance between human oversight and AI capabilities to optimize decision-making processes. Four things to know today 00:00 Intel Bets on New CEO Lip-Bu Tan—Will the Foundry Gamble Pay Off?04:47 Big Security Moves: SailPoint, SolarWinds, and Verizon Roll Out New Solutions—Here's What They Mean07:59 Think AI Search Is Reliable? 60% of Its Citations Are Wrong09:14 AI in the Boardroom? A New Study Says It's Helping—But Not Without Risks  Supported by:  https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship  Event: : https://www.nerdiocon.com/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

Daniel shares his unique career path and how his background informs his approach to business. He discusses how servicePath helps businesses manage complex product configurations, pricing, and deployments. In the interview, you'll learn about: How servicePath evolved from addressing the challenges of Managed Service Providers (MSPs) to a broader solution for various industries. The platform's unique features, including detailed financial analysis tools and the ability to handle complex pricing scenarios. How servicePath integrates with other systems and their commitment to continuous innovation. The potential and challenges of integrating AI into CPQ systems, including ensuring accuracy and a user-friendly experience. This episode is a must-listen for anyone interested in CPQ solutions, the future of AI in sales, and insights from a successful CEO. servicePath contact information: Email: daniel.kube@servicepath.co  Website: https://servicepath.co/  LinkedIn: https://www.linkedin.com/in/danielkube/     

Kürzlich sah ich auf LinkedIn einen Post über die Entwicklung als Managed Service Provider über die dargestellten Stufen MSP 1.0, MSP 2.0 bis MSP 3.0 und damit eine Meinung, was das Zukunftsmodell eines MSP sein sollte. Daraufhin las ich etwas mehr, was der Autor den einzelnen Stufen zuordnete. Das kann man so machen, ich sehe es aber subjektiv etwas anders. Heute geht es daher um Reifegradmodelle und deren Bezug zur Entwicklung als Managed Service Provider. Hierbei gehe ich darauf ein, welche Entwicklungsstufen ich in der Praxis sehe, wenn es denn solche gibt. Und wir schauen auf die aus meiner Sicht vorhandenen Grenzen einer Musterartigen Betrachtung. ----------------------- Und mehr von Olaf Kaiser: www.linkedin.com/in/olafkaiser/ www.olaf-kaiser.coach/ www.ubega.de Direkt einen kostenfreien Termin mit Olaf buchen https://bit.ly/allgemeinen-termin-buchen

Marco Zamponi, con oltre 30 anni di esperienza nel mondo IT: prima come sistemista - sviluppatore, poi come project manager e direttore tecnico in un system integrator, Marco Zamponi oggi è l'MSP Manager di Attiva Evolution, la business unit dedicata al mercato cybersecurity, data protection e storage di Attiva spa. Marco mette a disposizione la sua esperienza tecnica e commerciale per supportare rivenditori IT e MSP verso le scelte tecnologiche più efficienti ed accompagnarli nella trasformazione dei loro modelli di business verso i servizi. Un elemento chiave in questo è la formazione specialistica, motivo per cui nel 2023 Marco ha contribuito al lancio della MSP Academy di Attiva Evolution con l'obiettivo di fornire le competenze pratiche necessarie a figure tecniche e commerciali che lavorano all'interno di Managed Service Provider – MSP - per erogare servizi efficaci di cybersecurity e data protection alle aziende.Siti, app libri e link utiliAttiva Evolution LinkedinAttiva Evolution Linkedin post Sito Attiva Evolution Eventi Attiva Evolution I libri da scegliere MSP (Managed Service Provider) ManagerL'MSP Manager si occupa di guidare gli MSP - Managed Service Provider - nelle scelte tecnologiche più adatte alle esigenze di business loro e delle aziende clienti in tema di cybersecurity e data protection. Guida i rivenditori IT nella trasformazione del proprio business, dalla rivendita tradizionale alla modalità a servizio, sempre più richiesta dalle aziende. Si occupa di studiare insieme al rivenditore la politica commerciale più funzionale per la proposta di servizi ai clienti finali. All'interno del suo ruolo un posto di rilievo è occupato dalla formazione, tassello fondamentale affinchè un distributore possa creare un canale composto da rivenditori competenti e di successo, che si propongano come partner di fiducia per le aziende finali. Si occupa inoltre dell'analisi delle tendenze di mercato e dello scouting di nuovi brand che propongono soluzioni adatte al modello MSP.

In this special recap episode of Now That's IT: Stories of MSP Success, host Chris Massey and producer Stephen McNulty, are joined by guest John Joyce, revisit nine of the most memorable episodes from the podcast's 45-episode journey. From navigating the 2008 financial crisis to building thriving MSPs with resilience, transparency, and collaboration, this episode dives deep into the inspiring stories that define the MSP community. Highlights include lessons on leadership, partnerships, and finding purpose through adversity. Whether you're an MSP veteran or just curious about the space, this retrospective offers actionable insights and a look at what's to come in Season 3.Listen now and join the conversation shaping the future of IT.N-able also produces Beyond the Horizon. Hosted by industry veterans, this podcast delves deep into the findings of the annual MSP Horizons Report, providing actionable insights to transform your IT business. Listen & Subscribe Wherever You Get Your Podcasts.'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today. Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.This podcast provides educational information about issues that may be relevant to information technology service providers. Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice. The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors. The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe. All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

Beyond IT and Into Community Impact, with Jason Etheridge, Logic Speak In this episode of North Fulton Business Radio, host John Ray interviews Jason Etheridge, Founder and CEO of Logic Speak. Jason discusses the mission and philosophy behind Logic Speak, a managed IT and cybersecurity company. Jason shares insights on proactive IT management, the importance […] The post Beyond IT and Into Community Impact, with Jason Etheridge, Logic Speak appeared first on Business RadioX ®.

In this episode of Now That's IT: Stories of MSP Success, we sit down with Paul Cashmore, co-founder of Solace Global Cyber, to explore his incredible journey of transforming a traditional MSP into a leading MSSP. Paul shares how his passion for cybersecurity and a service-first mindset fueled rapid growth, while also addressing the challenges MSPs face in today's evolving IT landscape.Discover how Paul developed a risk-based approach to cybersecurity, handled high-stakes ransomware incidents, and built a culture of innovation and adaptability. Whether you're an MSP owner looking to scale, an IT leader navigating cybersecurity complexities, or a tech enthusiast curious about industry evolution, this episode is packed with actionable insights and inspiration.Key Topics Covered:Transitioning from MSP to MSSP: Lessons for IT leaders.Risk as a growth driver: Building cybersecurity services that scale.Handling ransomware recovery: Real-world examples and strategies.Recruiting and training top talent in a competitive field.Join host Chris Massey as we uncover the strategies behind Paul's success and explore what it takes to thrive in the fast-changing IT and cybersecurity space.

Beyond IT and Into Community Impact, with Jason Etheridge, Logic Speak In this episode of North Fulton Business Radio, host John Ray interviews Jason Etheridge, Founder and CEO of Logic Speak. Jason discusses the mission and philosophy behind Logic Speak, a managed IT and cybersecurity company. Jason shares insights on proactive IT management, the importance […]

Send us a textIn this episode, Joey Pinz dives into an insightful conversation with Bryan Smith, recorded live at the DattoCon event in Miami. Bryan shares his journey from the Northeast to building a game-changing solution for Managed Service Providers (MSPs), which eventually led to an acquisition by Kaseya. We explore the pivotal moments that took his company from solving internal problems to becoming an industry-wide tool.Top 3 Highlights:

Today's guest is Andy Venables, Chief Technology Officer at POPX. Founded in 2018,POPX are a team of MSP seasoned technologists and service specialists who believe that every MSP has the right to access transformation technology that delivers the best customer experience. It is their mission to transform technology services with “next level workflow automation,” so their customers can self-serve in an efficient, zero-touch and scalable way. Andy has led large and complex software solution implementations across IT and technology stacks for many years. He has a remarkable background working with and improving the operations of Managed Service Providers and software houses before a notable tenure of over six years at ServiceNow as a Senior Architect.  Andy is a strong advocate of aligning technology to value-generating business outcomes, a methodology he applies to all POPX deployments.  In the episode, Andy talks about: How his Lifelong passion for tech led to his ServiceNow career, Realizing a passion for tech over sales, How his time with ServiceNow sparked transitioning into his own ServiceNow consultancy, Thriving on strong direction, culture and a collaborative ecosystem, PopX's managed ServiceNow services to ensuring lasting customer success, How certifications build client confidence, but outcomes matter most for POPX, The pace of change is accelerating powered by Gen AI

Are you losing sleep over the possibility of a disaster disrupting your business? In this must-listen episode, we delve into the critical realm of disaster recovery planning. Join Alex, Assistant Director of Services, as he shares invaluable insights on safeguarding your operations from fires, natural calamities, ransomware attacks, & more. Discover proactive strategies to identify & prioritize business-critical functions, ensuring a seamless recovery. Plus, explore the transformative role of Managed Service Providers in fortifying your defenses through tailored recovery plans & simulations. Don't leave your livelihood to chance – tune in & become an expert in bulletproofing your digital ecosystem against the unpredictable.Learn more: What are RTO/RPOS?Is Your Business Prepared for the Unexpected?Become Disaster-Ready

Rick and Kevin discuss partnerships in the Managed Service Provider space, with a focus on the cyber insurance sector. Kevin revealed that his team is exploring a new channel within the Managed Service Provider space, due to the similar customer base. He emphasized the importance of affordable and accessible cyber insurance as a crucial component of an organization's risk management strategy for 2024 and beyond. He also highlighted the correlation between security solutions, cyber policy, and insurability, stating that cyber insurance should provide protection against threats that security tools cannot. Kevin stresses the significance of maintaining an active insurance policy and managing it to address new vulnerabilities.   Connect with Kevin: https://www.linkedin.com/in/kschmidt10/  Visit Coalition: https://www.coalitioninc.com/    Visit ShortArms website: https://www.shortarmsolutions.com/    You can follow us at: Linked In: https://www.linkedin.com/company/shortarmsolutions  YouTube: https://www.youtube.com/@shortarmsolutions   Twitter/X: https://twitter.com/ShortArmSAS

Rick and Kevin discuss partnerships in the Managed Service Provider space, with a focus on the cyber insurance sector. Kevin revealed that his team is exploring a new channel within the Managed Service Provider space, due to the similar customer base. He emphasized the importance of affordable and accessible cyber insurance as a crucial component of an organization's risk management strategy for 2024 and beyond. He also highlighted the correlation between security solutions, cyber policy, and insurability, stating that cyber insurance should provide protection against threats that security tools cannot. Kevin stresses the significance of maintaining an active insurance policy and managing it to address new vulnerabilities.   Connect with Kevin: https://www.linkedin.com/in/kschmidt10/  Visit Coalition: https://www.coalitioninc.com/    Visit ShortArms website: https://www.shortarmsolutions.com/    You can follow us at: Linked In: https://www.linkedin.com/company/shortarmsolutions  YouTube: https://www.youtube.com/@shortarmsolutions   Twitter/X: https://twitter.com/ShortArmSAS

Send us a textEpisode Description: In this insightful episode, Joey Pinz sits down with Jennifer Bleam, a renowned expert in sales and marketing for Managed Service Providers (MSPs). Jennifer, also known as the Cybersecurity Sherpa, shares her journey from handling sales in her husband's MSP business to becoming a leading consultant. They dive into key challenges that MSPs face—cybersecurity, human capital, and sales growth—and discuss actionable strategies to overcome these hurdles.

In this episode of Now That's IT: Stories of MSP Success, we dive deep with Stephen Riddick, President of CSP, Inc., as he shares his unconventional journey from contemplating law school and ski-bumming in Jackson Hole to mastering enterprise sales at Cisco. Stephen knew he couldn't just walk into his family's business—he needed to earn his place by proving himself outside the company. Discover how he leveraged his experience at a global tech giant and an MBA from Duke to transform CSP from a hardware-centric company into a thriving Managed Service Provider. Whether you're an MSP owner looking to scale or an aspiring entrepreneur seeking inspiration, Stephen's story of growth, leadership, and strategic vision is packed with insights and actionable takeaways. Don't miss this compelling episode on what it truly takes to earn your leadership in the IT world!Hosted by industry veterans, this podcast delves deep into the findings of the MSP Horizons Report, providing actionable insights to transform your IT business. Each episode features in-depth discussions with experts, thought leaders, and successful MSPs who share their experiences and strategies for navigating the ever-evolving landscape of managed services. Listen & Subscribe Wherever You Get Your Podcasts. Get an in-person rundown on what N-able has to offer including products, insights, networking and more.The N-able Roadshow is visiting more cities than ever before in 2024. Take a look at our first group of locations; we may be in a city near you! -> http://spr.ly/6000RsTOq'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today. Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.This podcast provides educational information about issues that may be relevant to information technology service providers. Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice. The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors. The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe. All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

Send us a textIn this episode, Joey Pinz sits down with Alex Markov, a visionary leader in the tech industry, who shares his journey from founding a Managed Service Provider (MSP) to developing a successful SaaS platform, Strategy Overview. Alex's passion for design, both in physical spaces and technology, has driven him to create solutions that streamline workflows and improve client experiences. He discusses the importance of standardization in MSPs, the transition from MSP operations to SaaS development, and the innovative use of AI to optimize business processes. Alex also emphasizes the significance of redefining work to enhance both personal and professional life. This conversation is packed with insights for tech enthusiasts and business leaders alike.Top 3 Highlights:Alex Markov's transition from running an MSP to launching a successful SaaS platform.The role of design and standardization in creating efficient business operations.How AI is revolutionizing the MSP industry by optimizing client management processes.Hashtags:#TechInnovation #MSP #SaaS #AI #BusinessGrowth #DesignThinking #WorkplaceWellness #Leadership Join us for enlightening discussions that spark growth and exploration. Hosted by Joey Pinz, this Discipline Conversations Podcast offers insights and inspiration. 

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Transforming MSPs to TSPs with TechGrid's Unified IT Service Platform In this episode of Great Things with Great Tech, we dive into the transformation of managed service providers (MSPs) into Technology Service Providers (TSPs) with Phillip Wegner, Founder and CEO of TechGrid. Discover how TechGrid is revolutionizing IT service management by integrating scattered tools, automating digital workflows, and providing a unified platform to enhance efficiency and service delivery. Phillip shares insights into the evolution of the IT landscape and explains how TechGrid addresses the challenges of today's fragmented IT infrastructure. Founded in 2006 and headquartered in Charlotte, North Carolina, TechGrid is pioneering a new era for IT services. Key Topics Discussed: TSP vs MSP: Explore the crucial differences and why TSPs are essential in the modern IT environment. TechGrid's Journey: Phillip takes us from the early days of SecureEdge to the innovative creation of TechGrid, a platform designed to unify IT service management. IT Management Challenges: Learn about the fragmentation in the IT channel and the importance of integrated tools and digital workflows. Evolution of IT Services: Understand the transition from traditional MSPs to TSPs and how TechGrid facilitates this shift.Innovative Solutions: Discover how TechGrid's marketplace, digital workflows, and embedded financial services are transforming the operational model for TSPs. Future Growth and Vision: Insights into TechGrid's growth following their $9.2M Series A funding from Bellini Capital, and their future scaling strategies. Technology and Concepts Mentioned: TechGrid, Technology Service Provider, Managed Service Provider, Digital Workflows, Automation, IT Service Management, Marketplace, Financial Services, Cloud, SaaS, As-a-Service. ☑️ Web: https://techgrid.com ☑️ Crunchbase: https://www.crunchbase.com/organization/techgrid ☑️ Support the Channel: https://ko-fi.com/gtwgt ☑️ Be on #GTwGT: Contact via Twitter @GTwGTPodcast or visit https://www.gtwgt.com ☑️ Subscribe to YouTube: https://www.youtube.com/@GTwGTPodcast?sub_confirmation=1 Check out the full episode on our platforms: • YouTube: https://youtu.be/kmB_pjGb5Js • Spotify: https://open.spotify.com/episode/2l9aZpvwhWcdmL0lErpUHC?si=x3YOQw_4Sp-vtdjyroMk3Q • Apple Podcasts: https://podcasts.apple.com/us/podcast/darknet-diaries-with-jack-rhysider-episode-83/id1519439787?i=1000654665731 Follow Us: • Website: https://gtwgt.com • Twitter: https://twitter.com/GTwGTPodcast • Instagram: https://instagram.com/GTwGTPodcast ☑️ Music: https://www.bensound.com

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The NIS 2 Directive is due to come into effect later this year, and while we await full clarity on what the Directive will entail, what can we do to prepare for it? Two people who can answer that are Paul Casey, and Fergal Meehan from the cybersecurity service provider Paradyn. Paul is Paradyn's Chief Operations Officer  and Fergal is Paradyn's Chief Commercial Officer and Ronan recently caught up with them.  Paul and Fergal talk about their backgrounds, what Paradyn does, the NIS 2 Directive, attack surface areas, AI and more. More about Paradyn: Paradyn provide their customers with managed connectivity right through to desktop support. They build, pro-actively monitor, support and maintain their entire infrastructure. They also build, monitor and support their internet connectivity and wide area network; as well as supplying, supporting and maintain their firewalls, network switches, servers and desktops. All of this under one managed service contract with one single supplier, something they can't get from any other Managed Service Provider in Ireland.

In this episode of "Now That's IT: Stories of MSP Success," we sit down with Marco La Vecchia, the Chief Revenue Officer at Produce8, to uncover the secrets behind his remarkable success in the managed service provider (MSP) industry. From his early days at N-able to his leadership roles at AVG and Fully Managed, Marco has consistently driven growth and innovation through strategic sales initiatives.Marco shares his journey from an aspiring professional golfer to a key player in the MSP world, providing invaluable insights into how sales can be the catalyst for scaling your business. He discusses the importance of building a strong sales culture, the traits to look for in top-performing salespeople, and the crucial role of a dedicated sales leader.Listeners will learn about:The "work hard, play hard" ethos that propelled N-able to success.How leading with a security-first approach at AVG reshaped the MSP landscape.The transformative sales strategies that grew Fully Managed from a local MSP to a national powerhouse.The significance of aligning sales and marketing efforts to drive qualified leads and close deals.Marco's current venture at Produce8 and how it's set to revolutionize productivity for MSPs.Whether you're an established MSP owner or just starting, Marco's proven growth tactics will provide you with actionable strategies to elevate your sales game and scale your business. Tune in to gain a wealth of knowledge from one of the industry's most respected leaders.Don't miss this episode packed with expert advice and real-world examples of how effective sales tactics can lead to extraordinary growth in the MSP space.'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today. Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.This podcast provides educational information about issues that may be relevant to information technology service providers. Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice. The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors. The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe. All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

What are the secrets behind running a highly profitable managed service provider? In today's episode, we'll explore the key strategies and best practices that can transform your MSP into a thriving lucrative business. Join us as we unlock the secrets to maximizing profitability in your MSP. >>> Whenever you are ready, here are 4 ways we can help you reach your revenue goals faster...#1 Unlock the full potential of your marketing engine. We'll provide you and your team with the direction, insights, and tools necessary to excel in the complex landscape of modern marketing. - Marketing Advisor On Call#2 Discover the marketing strategies & tactics that will guide your next quarter and unlock explosive growth in 90 minutes. - Quick-Start Marketing Strategy Game Plan#3 Understanding where you stand is the cornerstone of effective marketing. Discover a tailor-made strategy for unprecedented growth to transform your marketing in 30 days. - Unlock Your Growth Opportunities#4 Last but certainly not least...If you need guidance on the most effective direction for your marketing, then schedule a call with us today! - 

1.) The MSP Question of The Week When is the best time to sell your MSP? ---  2.) Notes On The News  We talk: June's Auto Dealership Hack and Pax8 Beyond Event.  ---  Our upcoming events and more: MASTERMIND LIVE – Denver, CO – Sept 26-27th http://bit.ly/kernanmastermind  Use “EARLYBIRD” as the coupon code to save $200!! SMBTechfest Q4 - Irvine, CA - October 17-18 www.smbtechfest.com Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/ 

1.) The MSP Question of The Week How do you deal with partner conflict? We discuss the "Four R's" of conflict resolution: Recognize, Reflect, Respond, and Resolve. --- 2.) Notes on The News Apple AI rollout and Cybersecurity! Is your MSP adapting with the times? --- 3.) Five Minutes With A Smart Person: Rob Scott Host James sits down with Rob Scott of Monjur, a Legal Service for MSPs. Learn more: https://monjur.com/author/rscott/ https://www.linkedin.com/in/robertjscott --- Our upcoming events and more: MASTERMIND LIVE – Tampa, FL – June 27-28th http://bit.ly/kernanmastermind Use “EARLYBIRD” as the coupon code to save $200! Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/   

Host James sits down with Louis Erickson and Sam Blowes of Bit-Wizards for an exclusive interview.  Louis Erickson is the co-founder and COO, and Sam Blowes is the Director of Solution Consulting at Bit-Wizards–an award winning IT services provider based in Florida. Louis is a serial entrepreneur that has built and grown several technology companies and departments, starting with Bit-Wizards' Custom Software Engineering department. From there, Louis fostered the Bit-Wizards' Digital Marketing department, the Bit-Wizards' Managed IT Services department, and finally, co-parenting communication service, TalkingParents. Sam Blowes is the Director of Solution Consulting at Bit-Wizards. He helps clients integrate their businesses into Microsoft's Cloud based project management system and central hub. He works in the IT department internally, providing support and SharePoint integration for his co-workers. He's a technology enthusiast in many areas, and is a creative problem solver. Check them out: https://bitwizards.com/ --- Our upcoming events and more: MASTERMIND LIVE – Tampa, FL – June 27-28th http://bit.ly/kernanmastermind Use “EARLYBIRD” as the coupon code to save $200! Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/  Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/ https://thirdtier.net https://www.youtube.com/@ThirdTierIT    

1.) Notes On The News  Cybersecurity, AI, and now...M&A? We discuss our opinion on the next new hot topic of the techworld.  Also, Microsoft now backpedaling due to backlash on RECALL. Finally, Ken Patterson leaves PAX8 and now is heading to TODYL. --- 2.) The MSP Question of The Day  How do you track vendor subscriptions?  --- Our upcoming events and more: MASTERMIND LIVE – Tampa, FL – June 27-28th http://bit.ly/kernanmastermind Use “EARLYBIRD” as the coupon code to save $200! Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/  Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/ https://thirdtier.net https://www.youtube.com/@ThirdTierIT  

Exploring SaaS Protection with Stephen Thomas & Jeannine EdwardsDescriptionJoin Joey Pinz as he dives into an enlightening conversation with Stephen Thomas and Jeannine Edwards. With a rich history in the IT and MSP sectors, Stephen and Jeannine share their experiences from ArcServe Storage Graph and their insights on the transformative potential of SaaS Assure. Discover the critical role of MSPs in educating clients about comprehensive SaaS data protection and the importance of building robust vendor-partner relationships. This episode highlights the need for MSPs to go beyond M365, emphasizing the broader applications of SaaS and its untapped potential in the MSP community.Highlights:SaaS Assure Development: Understand the creation and benefits of SaaS Assure as a consumption-based, easy-to-use solution for comprehensive data protection.Vendor-Partner Relationships: Learn about the importance of trust and passion in building successful vendor-partner collaborations.Personal Insights: Enjoy surprising personal anecdotes, including having a one-eyed dog and the experience of traveling in an Airstream at Fort Wilderness.

Chris Massey sits down with Charles Weaver, co-founder and CEO of MSP Alliance—the world's largest industry association and certification body for cloud computing and managed service professionals. They delve into the early days of the managed services industry, discussing its evolution from the 90s dot-com era to today. Learn about the challenges and triumphs of pioneering MSP executives, the creation of industry standards, and the ongoing need for compliance and regulation. Charles also reflects on the profound community impact, the essential role of MSPs in today's cybersecurity landscape, and the continuous need for innovation. A must-listen for both owners and aspiring leaders of Managed Service Providers looking to understand the past, present, and future of the industry.Get an in-person rundown on what N-able has to offer including products, insights, networking and more.The N-able Roadshow is visiting more cities than ever before in 2024. Take a look at our first group of locations; we may be in a city near you! -> http://spr.ly/6000RsTOq'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today. Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.This podcast provides educational information about issues that may be relevant to information technology service providers. Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice. The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors. The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe. All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

1.) MSP Question of The Week Employee Compenstion--How much is too much or too little? --- 2.) Notes on The News  Amy blog article – Financial Crimes Enforcement Network article Linkedin: https://nsitsp.org/news/financial-crimes-enforcement-network/ --- 3. Strategies for Local Businesses in Local Market  Tip and tricks for Local Businesses looking to network in their local market.  We also talk the pros and cons of radio, billboards, and even local team sponsors.  — Our upcoming events and more: MASTERMIND LIVE – Tampa, FL – June 27-28th http://bit.ly/kernanmastermind Use “EARLYBIRD” as the coupon code to save $200! Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/  Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/ https://thirdtier.net https://www.youtube.com/@ThirdTierIT — Sponsor Memo: Huntress Today's SMB Community Podcast is brought to you by Huntress Managed Security. Cybersecurity is more than software—it's also the expertise needed to effectively fight against today's evolving threat landscape. Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats. Huntress' suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response. While you focus on growing your business, we provide first response to hackers. Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%. To start a trial today, visit https://huntress.com/karl

1.) MSP Question of The Week How do you hold employees accountable for subpar performance? --- 2.) James at SMB Techfest James kicked off the first session on the main stage by sharing how EOS can help your business scale. --- 3.) Notes on The News  Solar Flares / Auroras – will it cause disruptions to communications? Cyberattack force major US health care network to divert ambulances from hospitals: https://edition.cnn.com/2024/05/10/tech/cyberattack-ascension-ambulances-hospitals/index.html --- Our upcoming events and more: MASTERMIND LIVE – Tampa, FL – June 27-28th http://bit.ly/kernanmastermind Use “EARLYBIRD” as the coupon code to save $200! Check out Amy's weekly newsletter!  Sign up now: https://mailchi.mp/thirdtier/small-business-tech-news Kernan Consulting “Weekly Tips”!  Sign up now: https://kernanconsulting.com/  Our Social Links: https://www.linkedin.com/in/james-kernan-varcoach/ https://www.facebook.com/james.kernan https://www.facebook.com/karlpalachuk/ https://www.linkedin.com/in/karlpalachuk/ https://www.linkedin.com/in/amybabinchak/ https://www.facebook.com/amy.babinchak/ https://thirdtier.net https://www.youtube.com/@ThirdTierIT — Sponsor Memo: Huntress Today's SMB Community Podcast is brought to you by Huntress Managed Security. Cybersecurity is more than software—it's also the expertise needed to effectively fight against today's evolving threat landscape. Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats. Huntress' suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response. While you focus on growing your business, we provide first response to hackers. Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%. To start a trial today, visit https://huntress.com/karl  

Jared kicks it off by exploring the biggest players in productivity software you should be using, well, be more productive. But no productivity suite is perfect. So, get to know the strengths and weaknesses of each so you can make the right choice for you. Then, back in the day, lawyers often got their IT services from some independent techie who took care of stuff on an as-needed basis, but that sort of break/fix model is problematic if your tech strategy is only reactive instead of proactive. Jared talks with Michael Doherty about what it looks like for lawyers to engage IT services through a managed service provider (MSP). Michael walks attorneys through modern realities and ethics for technology use in their law firms and the potential for better outcomes when working with an MSP.  Later on—the Rump Roast, of course! The guys play “Hard Choices”, where Jared poses difficult Boston-themed scenarios and Michael must educate the masses on what a true Bostonian would do.  ----- Let's keep this Boston train going. Next stop: some of Boston's greatest musical hits. ----- Our opening track is Two Cigarettes by Major Label Interest. Our closing track is Take a Ride With Me by The Revolution.

Jared kicks it off by exploring the biggest players in productivity software you should be using, well, be more productive. But no productivity suite is perfect. So, get to know the strengths and weaknesses of each so you can make the right choice for you. Then, back in the day, lawyers often got their IT services from some independent techie who took care of stuff on an as-needed basis, but that sort of break/fix model is problematic if your tech strategy is only reactive instead of proactive. Jared talks with Michael Doherty about what it looks like for lawyers to engage IT services through a managed service provider (MSP). Michael walks attorneys through modern realities and ethics for technology use in their law firms and the potential for better outcomes when working with an MSP.  Later on—the Rump Roast, of course! The guys play “Hard Choices”, where Jared poses difficult Boston-themed scenarios and Michael must educate the masses on what a true Bostonian would do.  ----- Let's keep this Boston train going. Next stop: some of Boston's greatest musical hits. ----- Our opening track is Two Cigarettes by Major Label Interest. Our closing track is Take a Ride With Me by The Revolution.