Podcasts about practice managers

Hiring the wrong person or managing a fractured team can cost your practice more than just money. It can affect patient experience, team morale, and long-term success. In this episode, our host Jay Shorr sits down with Erica Vega, Practice Manager at Rana Facial Plastic Surgery, to discuss what makes a great manager. Tune in to learn how to hire and retain top talent, navigate conflict, and strengthen patient relationships through stronger internal leadership. Schedule your free consult with our expert, Jay Shorr, here. To sign up for our Conversion Cascade 2.0 online course, click here. Don't forget to enter code PODCAST at checkout for 20% OFF! Connect with us:Website: https://shorrsolutions.com/Instagram: https://www.instagram.com/shorrsolutionsFacebook: https://www.facebook.com/shorrsolutionsLinkedIn: https://www.linkedin.com/company/shorrsolutionsYouTube: https://www.youtube.com/user/TheBestMBS1/featured

Need to systemise your clinic? Start your free 30-day trial of Allie!https://www.allieclinics.com/In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien, Hannah Dunn and Peter Flynn come together for a Mastermind to discuss the essential criteria for a great Practice Manager. They share their experiences with hiring and developing practice managers from within their team, highlighting the need for multitasking abilities, effective communication skills, and the capacity to set boundaries between administrative and clinical responsibilities. They also deep dive the concept of mining for rich feedback, and why this is invaluable for your clinic's growth.Tune in for insights on cultivating strong leadership in your clinic!Timestamps[00:01:44] Anti-practice manager concept[00:04:47] Practice manager chemistry importance[00:10:48] Practice manager recruitment challenges[00:11:30] Hiring for clinic needs[00:15:17] Practice manager as a business owner[00:20:20] Practice manager responsibilities and skills[00:23:20] Practice manager hiring considerations[00:27:38] Hiring admin Vs clinical staff[00:30:41] Cash flow and decision-making[00:34:46] Client feedback importance[00:39:10] Feedback vs. Opinion for Improvement[00:40:46] Mining for rich feedback[00:46:13] Feedback and clinic owner challenges[00:50:09] Valuing feedback and its sources[00:52:20] Gender pay gap in healthcare[00:55:11] Commercial sense in healthcare changes[00:57:19] Fair Work AnnouncementWhat You'll Learn:

Joining us this week is Joshua Blakemore, CVPM, RVT, FFCP of Onion River Animal Hospital in Burlington, Vermont to talk about what it really takes to prepare the next generation of veterinary technicians not just for graduation but for the day-to-day demands of clinical practice. Josh is a standout practice manager and longtime technician advocate who was recently named VHMA's Practice Manager of the Year, but Josh is a humble person who has never lost touch with where he started: in the kennel, working his way up with persistence and purpose. Listen as we unpack the often overlooked disconnect between academic training and real-world application, getting candid about the gaps that we have witnessed in new technician graduates - from handling basics like restraint and jugular draws to dealing with complex procedures with confidence. Josh shares what he's doing at his hospital (and beyond) to help ensure that today's students become tomorrow's professionals, including his involvement in college advisory boards and his commitment to skill-driven externships. We also explore some broader challenges in technician education from the uneven quality of online programs to the really surprising ways that some hospitals may unintentionally stifle growth. With firsthand experiences, practical insights, and a clear call for mentorship, Josh sheds some light on the kind of support that vet techs really need not just to survive but also to thrive in the profession. It's all about making sure that they stay, grow, and succeed once they arrive. Show Notes: [3:01] - Josh made note of Vermont's lack of licensure requirements and worked to improve tech training in hospitals. [6:40] - Josh highlights the importance of hands-on skills in externship programs, especially phlebotomy. [9:13] - Students should work in hospitals during education to apply bookwork to hands-on experience. [12:01] - Hear how a local college's program with two externships enhanced students' practical knowledge and skills. [13:22] - Hands-on skills help students stay in the field, offering them more confidence. [16:04] - Josh loves training and creating roles to help employees professionally grow. [19:12] - A technician can really help organize surgeries, optimizing time and space. [20:31] - Hear how Josh supports employee growth by trusting them with making decisions. [23:43] - It's so important to take advantage of untapped skills within hospitals. [26:17] - Josh reveals how he created a technician training program, highlighting protocols to engage and retain staff. Thank you for listening. Remember you are not in this alone. Visit our website for more resources. Links and Resources: VHMA Web Page VHMA Coronavirus Resources VHMA Facebook VHMA Twitter VHMA on Linkedin Joshua Blakemore on LinkedIn Onion River Animal Hospital Website  

This is the second in our series on Innovation led by Jenny Partridge, Innovation Manager at Health Innovation Kent Surrey Sussex. Smart triage is one solution to the problem faced in general practice of balancing patients' clinical needs with practice clinical capacity. It is a way of automating the triage process, allocating patient appointments based on their clinical need and approved patient pathway, saving clinical and admin time in the triage and reception process. This podcast discusses why you might consider implementing smart triage, how you could justify it, and shares some tips for implementation. Hear from Cathie Sims, a practice manager who implemented a smart triage system recently and the positive impact this has had on her practice, both for patients and staff. Dan Ferrett, a Practice Manager & Practice Manager Supporter, is considering smart triage & explores the concerns about making such a change, including patient safety, accessibility for all patients and data security questions. Automation of admin tasks – examples of products & further reading BetterLetter  GP Automate Healthtech1  Rapid Health Case study: Transforming primary care access and efficiency through Smart Triage An evaluation of Rapid Health's Smart Triage at The Groves Medical Centre eGPlearning – eGPlearning (episodes 488 & 489) Administrative triage using digital tools in General Practice – elearning for healthcare Digital Resources Hub | Health Innovation Wessex Innovation Portal – Health Innovation South West

Steve Tangney qualified in 2008 and moved from his hometown of Cork to work in London. During a period of travelling, he met the love of his life – now his wife – on the Gold Coast, where he also worked for a while. While his time there was influential, it was his experience at Avenue Dental on the Sunshine Coast (Sunny Coast) that made the biggest impact on his professional outlook. The owner's focus on cultivating a superb team culture stood out to Steve as the secret to their success. In 2017, Steve seized the opportunity to purchase a dental practice in Batemans Bay, a short plane journey from Sydney. (It is well worth listening to this podcast to discover how this opportunity came about.) At the start of his venture in 2017, Steve's practice had just two chairs and a team of five. Fast forward to today, and he proudly owns three locations with a team of 36 dedicated professionals. Steve's expansion story is rooted in his commitment to fostering an environment where team members can truly flourish and grow. In this inspiring podcast, you'll learn about: Leadership and structure: Steve emphasises a flat organisational structure with no Practice Managers, which has resulted in high staff retention and remarkable employee satisfaction. Creating the right environment: Alongside his partner, Eoin, they have developed a workplace where people rarely leave, and even when they do, they often wish to return. Empowering team solutions: He has nurtured a culture where team members are empowered to solve the practice's challenges and issues independently. Cross-training benefits: Discover the advantages of cross-training and how it fosters a superb team spirit. Team bonding in Fiji: Steve and his team once travelled to Fiji for a team bonding experience, yielding lasting benefits for the practice. He reckons it was the best return on investment he ever made. Ongoing development: A strong focus on team training and continuous development is a cornerstone of their practice's ethos. This podcast is truly inspirational as you will discover Steve Tangney's remarkable journey and business philosophy. Listen below or via your favourite podcast player.

In this episode we welcome back Pete Woodward, from Cheadle Medical Practice. Over the past year, Pete has experienced a whirlwind of success, including winning the Practice Manager of the Year Award and stepping into the role of managing partner. He shares insights into the evolution of their innovative triage, The Human Touch, which continues to reduce call wait times and enhance patient satisfaction despite seasonal challenges. Pete's commitment to minor adjustments rather than sweeping changes has been pivotal in maintaining momentum and avoiding change fatigue, ensuring a seamless service delivery. Pete & Ben also explore the strategic side of managing a medical practice, focusing on financial planning. Finally, Pete shares the importance of communication and collaboration in healthcare management. Tune in to hear Pete's valuable experiences and insights as he continues to champion innovation and efficiency in healthcare. Introduction (00:08)  The Human Touch (01:16) How are the results looking now? (02:35)  Is winter affecting the results? (03:53) Updates to the system.. (04:36) Scaling up.. (05:34) Have the same results been achieved across other practices? (06:05)  Funding & finances (06:59)  Budgeting for the year (10:13)  Taking action sooner.. (11:10)  How is this managed in the practice? (12:55) Making a difference (15:03) Funding via PCNs (16:07)  Financial challenges within practices (17:45)  Financial benefits to be gained from scale (18:56) Getting in touch (23:25)  Listen to Pete's previous episode, The Human Touch, here. To contact Pete directly, please contact him by email here. For all enquiries about the Ockham podcast, please contact Ben Gowland here.

In this episode of the Veterinary Leadership Success Show, I'm joined by Rita Dingwall—practice manager, leadership advocate, and Chair of the Federation of Independent Veterinary Practices. With more than 30 years in the veterinary profession, Rita has seen it all—and she's here to share her wisdom.Together, we tackle a topic close to both our hearts: why every veterinary practice needs a capable practice manager, and what happens when you actually let them do the job you hired them to do. From team performance to supplier negotiations and culture-building, Rita reveals the value of empowered practice managers and the high cost of micromanagement.Whether you're thinking of hiring your first manager or just need a reminder of what they're capable of, this one's for you.Episode Outline: [00:00] – "Let Them Manage" – The Case for Trusting Your Practice Manager[01:30] – Meet Rita Dingwall: 30+ Years in Vetland and Still Learning[02:30] – Leadership Lessons for New Managers (and Surrogate Sons)[03:00] – Rita's First Role: “Just Come and Organize Us”[04:20] – When's the Right Time to Hire a Practice Manager?[05:30] – The Financial ROI of a Great Practice Manager[06:30] – The Low-Hanging Fruit: Where Practice Managers Add Immediate Value[07:30] – Team Clarity, Retention & Culture: Why This Role Is More Than Admin[08:15] – Operations, Marketing, HR… and That's Just the Start[09:10] – CPD, Mentoring & Mental Health – The Real Backbone of the Team[10:00] – What's the Magic Number? When You Can't Afford Not to Hire[10:30] – Practice Managers ≠ Administrators: Trust, Don't Micromanage[11:15] – Fix the Axle: Why Alignment Between Owners & Managers Is EverythingConnect with Rita Dingwall: https://www.linkedin.com/in/rita-dingwall-707979a/Learn more about the Federation of Independent Veterinary Practices: https://fivp.org.uk/Follow Dr. Dave Nicol for More Leadership Insights:Follow Dave: @drdavenicolLearn more about Veterinary Leadership Training: Veterinary Leadership AcademyEnjoyed this episode?Leave a review on iTunes and share it with your veterinary colleagues!Mentioned in this episode:Mentioned in this episode:Are you finding it impossible to carve out time for leadership tasks in your veterinary practice? Do you feel like you're always putting out fires instead of leading your team? You're not alone. Many practice owners face the challenge of balancing clinical work with the demands of leadership, often leaving little time to work on the business rather than just in it. The Veterinary Leadership Academy is here to help. Our program is designed specifically for busy practice owners like you. We teach you how to streamline your operations, delegate effectively, and make time for the leadership tasks that drive growth. With weekly group coaching sessions, you'll get practical advice on managing your time and staying on track. The course is online, accredited, and ready for your application. Visit drdavenicol.com/veterinary-leadership-academy to learn more. Stop letting time slip away and start leading your practice with intention. Visit drdavenicol.com/veterinary-leadership-academy today.

Get to know Brandon Elliott, a practice manager who's seen it all — from the paper-chart era to the digital revolution with Epic. Beyond the tech, Brandon's a true people person, a "patient whisperer" who understands the power of empathy. He's the one who goes beyond the call, making sure every patient feels heard and valued. When he's not championing patient well-being, Brandon is a passionate Philly sports fan, boasting a collection that includes a prized three-foot Gritty bobblehead.

Jon Duren, Sales Sr. Practice Manager, AI & Data Solutions @ WWT & Druce MacFarlane, Product @ Infoblox talks about the intersection of AI, Startups, and Enterprise Trends.SHOW: 905SHOW TRANSCRIPT: The Cloudcast #905 TranscriptSHOW VIDEO: https://youtube.com/@TheCloudcastNET CLOUD NEWS OF THE WEEK - http://bit.ly/cloudcast-cnotwNEW TO CLOUD? CHECK OUT OUR OTHER PODCAST - "CLOUDCAST BASICS" SPONSORS:Try Postman AI Agent Builder Todaypostman.com/podcast/cloudcast/SHOW NOTES:WWT websiteWWT AI Proving GroundInfoblox websiteStartup Lantern PodcastTopic 1 - Jon and Druce welcome to the show. Give everyone a quick introduction…Topic 1a - You also have a podcast, tell everyone about that…Topic 2 - AI has thrown the world of cybersecurity a curveball..   Druce, how are you seeing AI impact the typical conversations you are involved in?Topic 3 - How is AI affecting start-up companies, thinking beyond all the AI-specific startups, how is AI going to impact the entrepreneur who's trying to launch a non-AI company?  What should they know and think about AI when starting a new company?Topic 4 - You both talk to a lot of customers about AI, especially to Enterprise customers. Let's separate the hype from the practical. Where are organizations typically in their AI journey in early 2025? Have we moved beyond the chatbot yetTopic 5 - I see several organizations considering AI but struggling with ROI. What are you seeing, and how do you help organizations overcome this hurdle? How long is ROI measured with AI projects? It's not 3-5 years anymore.Topic 6 - Is the industry moving too fast? Jon and I have had conversations in the past where organizations just can't absorb the changes in hardware and models (just a few examples). How can an organization commit to a path that we know will change in 12 monthsTopic 7 - Tell everyone where they can find your podcast. Also, If anyone is interested, what's the best way to get started on their AI journey?FEEDBACK?Email: show at the cloudcast dot netBluesky: @cloudcastpod.bsky.socialTwitter/X: @cloudcastpodInstagram: @cloudcastpodTikTok: @cloudcastpod

One of the more pivotal roles in any practice is the practice manager, whose role looks very different everywhere you go. Are you setting up that role for success, both for you and the practice manager? My guest today consults with medical practices. She finds herself working on this question a lot and shares her ideas with us. Daniela Woerner is the Founder and CEO of Addo Aesthetics and the host of the Top 14 podcast, Spa Marketing Made Easy. She is an aesthetician who has worked as a spa director as well as consulted with the top skincare brands in the world, and is an expert in marketing strategy and retail sales in the spa industry.In this episode Carl White and Daniela Woerner discuss:Describing a good fit profile for the practice manager roleHiring insights to find better fits fasterWhat good expectations look like for the practice manager roleWant to be a guest on PracticeCare®?Have an experience with a business issue you think others will benefit from? Come on PracticeCare® and tell the world! Here's the link where you can get the process started.Connect with Daniela Woernerhttps://www.linkedin.com/in/danielawoerner/https://www.facebook.com/addoaestheticshttps://www.instagram.com/addoaesthetics/Get Addo Aesthetics' Practice Manager Job Postinghttps://offers.addoaesthetics.com/spa-manager-job-postingConnect with Carl WhiteWebsite: http://www.marketvisorygroup.comEmail:  whitec@marketvisorygroup.comFacebook:  https://www.facebook.com/marketvisorygroupYouTube: https://www.youtube.com/channel/UCD9BLCu_i2ezBj1ktUHVmigLinkedIn: http://www.linkedin.com/in/healthcaremktg

Healthcare and customer experience have more in common than you might think. Brian Carlson, VP of Patient Experience at Vanderbilt University Medical Center, joins Jeannie Walters for a CX Pulse Check to explore these fascinating parallels that are reshaping how we think about caring for patients.In this episode, they discuss:A patient satisfaction scoring storyline that provoked strong reactions on HBO's new medical drama "The Pit"Lush's bold decision to abandon social media platforms, discovering surprising connections to how healthcare has traditionally built communitiesModern healthcare designs that must consider patients, families, staff, and operational functionality simultaneouslyDespite the challenges facing healthcare, Brian's powerful reminder resonates throughout our conversation: "We do far more right than we do wrong." Healthcare professionals perform life-saving, transformative work every day, often in difficult circumstances. The evolution of patient experience isn't about criticizing what's wrong but enhancing the incredible care already happening.Ready to bridge customer and patient experience in your organization? Connect with Brian on LinkedIn to follow his insights, and explore our resources at experienceinvestigators.com to support your experience journey.About Brian Carlson:Brian Carlson has over 20 years of experience in large academic health systems and private group practices. He is currently the Vice President of Patient Experience at Vanderbilt University Medical Center (VUMC) (http://www.vanderbilthealth.org), where he has significantly improved patient experience and operational efficiency since 2007.Brian has a proven track record of driving financial and operational success. At VUMC, he enhanced the patient experience percentile rank and developed programs to boost workforce culture and patient engagement. Previously, he served as CEO/COO of Olean Medical Group and Practice Manager for Obstetrics & Gynecology at Northwestern Medical Faculty Foundation.He holds dual master's degrees in Health Services Administration and Business Administration from Xavier University and a Bachelor of Arts in Psychology from Wittenberg University.Follow Brian on...LinkedIn: https://www.linkedin.com/in/brianrcarlson-nashvilleArticles Mentioned:Press Ganey CMO on 'The Pitt': Doctor Report Cards Are Really About Systems (Newsweek) -- https://www.newsweek.com/press-ganey-cmo-pitt-doctor-report-cards-are-really-about-systems-2029009What Lush learned from three years of being mostly offline (Marketing Brew) -- https://www.marketingbrew.com/stories/2025/02/24/lush-anti-social-media-strategyAI-driven research uncovers how physician media choice shapes online patient experience (Nevada Today) -- https://www.unr.edu/nevada-today/news/2025/ai-physician-communicationResources Mentioned:Take the CXI Compass™ assessment -- http://cxicompass.comExperience Investigators Website -- https://experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

Welcome to the latest episode of VHMA in which we are happy to have Alex Flinkstrom,  Practice Manager at Lunenburg Veterinary Hospital in Lunenburg, Massachusetts. Alex has managed to combine his background in sound recording with his deep-rooted passion for veterinary care, successfully leading the practice while retaining 100% of his staff, and outside of work, he enjoys saxophone repair, audio, and street hockey. He joins today to discuss managing employees who have disabilities. Alex discusses how managing a veterinary team is never one-size-fits-all and how, when it comes to supporting employees with disabilities, inclusivity and flexibility can make all the difference. He shares his approach to building a workplace where everyone can thrive, and from his early days working in his parents' practice to leading a successful partnership with Associated Veterinary Partners, Alex shares how he's built a strong, dedicated team - retaining 100% of his staff through major transitions! We also explore the unique strengths that employees with disabilities bring to the table and the accommodations that can help them succeed, including a remote-work solution that has kept a valued team member engaged for over a decade. Alex, in addition, shares the challenges of balancing fairness with flexibility, the power of hiring for attitude over experience, and the importance of creating a workspace environment where every team member feels empowered. Whether you are a veterinary professional or a leader in any industry, Alex offers some valuable insights into employee retention, training, and building a supportive, high-performing team, so listen in for a discussion that might just challenge the way you think about workplace inclusivity!   Show Notes: [2:18] - Alex reveals that he values building strong teams, recognizing diverse skills, and supporting all employees. [4:35] - Supporting and being flexible with employees leads to retention and workplace morale. [5:23] - Alex takes pride in high staff retention, regarding career growth as a good reason for turnover. [7:42] - Hear about how Alex created a remote position for an employee with a disability, allowing her to remain a valued team member. [10:18] - It's important to balance accommodations with fairness, ensuring that all employees benefit from workplace adjustments. [11:10] - Alex believes in treating employees as he'd want to be treated while balancing fairness and flexibility. [12:56] - Discipline, accountability, and strong communication are necessary for a successful workplace. [14:03] - Facilitating a positive work culture involves diverse teaching methods. [16:50] - Employees who understand the reasoning behind tasks can adapt and solve problems in new situations. [17:36] - Jill values training led by peers, finding that employees engage more when learning from direct coworkers. [19:54] - Watching experienced employees teach newer staff is exciting as it reinforces teamwork. [21:07] - We learn that Alex hires based on attitude and passion. [24:12] - Alex prioritizes developing employees' strengths while encouraging growth in areas where they struggle. [25:02] - Jill finds fulfillment in seeing employees learn, grow, and succeed within and beyond the practice.   Thank you for listening. Remember you are not in this alone. Visit our website for more resources.   Links and Resources: VHMA Web Page VHMA Coronavirus Resources VHMA Facebook VHMA Twitter VHMA on Linkedin Lunenburg Veterinary Hospital Web Page Alex Flinkstrom on LinkedIn

In this episode, Andrea and David chat with Jennifer McFatter, CVPM, CVBL, SHRM-CP, aPHR, CCFP, FFCP. Jenn is a multi-site certified veterinary practice manager at National Veterinary Associates. Passionate about veterinary medicine and the talented people in the field, Jenn talks about her passion for taking care of the people who take care of the pets and creating and maintaining a positive culture to nurture high-performing veterinary teams.    So, grab your coffee or pour a glass of wine, and join us for an engaging conversation. Stay happy and sane!

Episode Topic This episode features Harish Natarajan, Practice Manager of Financial Inclusion and Infrastructure at the World Bank, exploring the transformative potential of digital financial services in addressing financial exclusion. Harish highlights the critical role of fast payment systems in modernizing financial infrastructure, fostering interoperability, and reducing barriers to financial access. The discussion also delves into how developing nations are leveraging fintech innovation and regulatory modernization to create inclusive financial systems that empower underserved populations. Lessons You'll Learn Digital payments hold the power to improve accessibility and reduce costs for unserved and underserved communities, breaking down significant barriers to financial inclusion. Harish sheds light on how fast payment systems provide the backbone for modern financial infrastructure, enabling innovations that promote efficiency and competition. He also explores the role of fintech in bridging gender inclusion gaps, tailoring financial services to diverse needs, and harnessing emerging technologies like AI and blockchain to balance innovation with risk management. About Our Guest Harish Natarajan is a distinguished leader in the global financial inclusion space and currently serves as the Practice Manager at the World Bank. With years of experience in developing cross-border payment frameworks, Harish has been instrumental in promoting equitable access to finance in emerging markets. His work focuses on advancing digital financial services, fostering gender inclusion, and implementing sustainable financial infrastructure that aligns with global economic development goals. Topics Covered Harish discusses the evolution and importance of fast payment systems, emphasizing their role in enabling interoperability and enhancing competition within financial markets. He also examines the challenges of financial exclusion and the strategies needed to address them through targeted fintech innovations. The conversation extends to the modernization of regulatory frameworks, the use of digital tools to close gender gaps in finance, and the transformative impact of AI and blockchain on the future of the financial sector.  

OpenText World '24 = entering a new era of human potential. The Futurum Group's Mitch Ashley, VP and Practice Manager, DevOps and Application Development, shares his analysis and recaps some key takeaways from OpenText World 2024 in Las Vegas.

In this week's episode of "The Veterinary Viewfinder," Dr. Ernie Ward and Beckie Mosser, RVT, MPA, shine a spotlight on the crucial yet often unsung role of veterinary practice managers.  November 10-16, 2024, is Veterinary Practice Manager Recognition Week, a time dedicated to acknowledging the dedication and tireless efforts these professionals bring to veterinary clinics.  Dr. Ward and Beckie dive into practice managers' daily responsibilities and challenges, from streamlining clinic operations to fostering a positive workplace culture that helps teams thrive despite challenges. They share insights on how these managers create stability and continuity, ensuring clinics run smoothly and clients receive the best care. The episode also highlights ways veterinarians and teams can show their appreciation and make practice managers feel valued, from a simple thank-you to organizing small celebrations in their honor. Tune in to discover why a strong practice manager can genuinely be the backbone of a veterinary clinic! If you enjoy our podcast, please leave us a 5-star review on Apple Podcasts or your preferred platform. Your support helps us connect with more veterinary colleagues. We'd love to hear your thoughts on this topic! To learn more, visit the Veterinary Hospital Managers Association (VHMA) website: https://bit.ly/48JVTAd Please share your thoughts with us on Facebook or Instagram at @VeterinaryViewfinder or VeterinaryViewfinder@gmail.com. #veterinary #veterinarytechnician #veterinary #podcast #veterinarypodcast #vettechpodcast #vetpodcast #VHMA #practicemanagers

Conflicts are inevitable in a busy work environment, and misunderstandings or drama can quickly drain energy and impact everyone's day. However when managers are equipped with strong conflict-resolution skills, they can steer these challenges toward positive solutions, enhancing team cohesion and overall morale. Joining the podcast today is Rebecca May, a Practice Manager from Greensboro, North Carolina. Rebecca started her career at the front desk, trained as a veterinary assistant, and later returned to college to prepare for her management role. She's passionate about change management and helping team members realize their potential. In her experience, conflicts often arise from mismatched role expectations and around patient care. She's learned that skills like resiliency, adaptability, and emotional regulation are critical in creating a supportive team environment. Throughout this episode, Rebecca shares her approach to building a culture of open communication, where team members can work through conflicts in healthy ways. From diffusing tension with humor to focusing on proactive training, she provides actionable strategies that can make a difference in any practice. Rebecca believes that conflict resolution, like any other skill, can be learned and developed over time, turning everyday challenges into growth opportunities for the team.   Show Notes: [2:26] - Team conflicts happen the most when there is a mismatch in what members believe expectations to be , including with patient care. [4:08] - Conflict happens everyday. Rebecca shares how conflict resolution became a strength of hers as a manager. [5:31] - Team members come and go a lot more these days than they used to. This means that employees are constantly getting used to new people and their skills. [8:59] - Resiliency and Adaptability training are extremely helpful and important. [9:59] - Emotional regulation is not innate in all employees. Rebecca shares some strategies. [13:46] - It's important not to project the emotions we are feeling onto others. [15:07] - Interestingly, some well-placed humor can make a huge difference. [16:05] - The person is probably not the problem, but it is human nature to focus on the person. [19:40] - Proactive conflict resolution training is a game-changer. [20:19] - Conflict resolution is a skill that can be learned and practiced, just like any other job skill. [23:06] - We don't always know what's going on in someone's life to cause them to act in a certain way. [24:50] - As a default, most people are conflict avoidant. [26:17] - Rebecca describes meetings on conflict resolution and how team members can come together and agree upon effective solutions.     Thank you for listening. Remember you are not in this alone. Visit our website for more resources.   Links and Resources: VHMA Web Page VHMA Coronavirus Resources VHMA Facebook VHMA Twitter VHMA on Linkedin  

A Practice Manager is struggling with younger team members' reactions to client disagreements. The leader is frustrated with the team's hypersensitivity to client interactions, particularly around money and customer service, which is resulting in feedback that the practice feels cold and transactional. In this episode of the Uncharted Veterinary Podcast, Practice Management Super Nerd, Stephanie Goss and Dr. Andy Roark explore how to shift the team's culture towards empathy and understanding, while also addressing issues of emotional intelligence, client interactions, and accountability. They emphasize the importance of avoiding generational stereotypes and focus on actionable strategies to create a supportive, client-centered environment. Let's get into this episode!

Send us a textWhat does it take to transition from an administrative role to a technical expert in financial planning? Join us as we talk with Paula Guedes, a dynamic practice lead at Foster Denovo. Paulas journey from Brazil to the UK, pursuing a master's in finance and economics, and working her way up from an entry-level position to a chartered paraplanner, is nothing short of inspiring. She shares how her analytical strengths and passion for financial planning have shaped her career, offering valuable insights for women aspiring to make their mark in this predominantly male-dominated profession. Communication is the cornerstone of any successful financial planning team. In this episode, Paola elaborates on the crucial relationship between financial advisers and paraplanners, emphasising the benefits of fostering a team atmosphere. She reveals how paraplanners can enhance client confidence by simplifying complex financial information, and discusses the unique perspective non-native English speakers can bring to the table. Celebrating the achievements of women in finance, Paola advocates for greater diversity and inclusion, making a compelling case for why the profession needs more female leaders.Paulas story of ambition and growth is both motivating and instructive. After significant personal milestones, such as the birth of her daughter, she returned to work with renewed vigor, tackling challenging qualifications and securing a promotion to chartered paraplanner. She highlights the importance of continuous learning, viewing failure as a stepping stone rather than a setback. By sharing her experiences at Foster Denovo, including the firm's impressive gender diversity and people-centric approach, Paula underscores the significance of personal growth and development within the company. Her journey serves as a testament to the power of ambition, resilience, and the pursuit of excellence in one's career.  if you are interested in joining Foster Denovo  - Click here Begin your financial planning career journey todayWhether you are looking to become a paraplanner, administrator, mortgage and protection adviser or financial planner, the Financial Planner Life Academy is for you. With limited entry-level job roles, giving yourself the best financial planning career education, will not only kick start your financial planning journey with relevant qualifications and skills, but it'll also help you achieve success much faster.&nbsBe sure to follow financial planner life on YouTube for extra content about a career within Financial Planning HIT THAT SUBSCRIBE BUTTON! If you're looking to start your career in Financial Planning, check out the Financial Planner Life Academy hereReach out to Sam@financialplannerlife.com in regards to sponsorship, partnerships, videography or career development.

Welcome to today's episode of the VHMA Manager to Manager Podcast, where we are diving into leadership tips. Today's guest, Erika Pease, LVT, CVPM, is the Practice Manager of a small private practice and is passionate about leading her team to success. In this episode, Erika shares the best leadership lessons she's learned through trial and error. She'll discuss the challenges of balancing management with true leadership, and the importance of clear communication and team understanding. Erika highlights the value of recognizing team members' strengths, placing them in roles where they can excel, and fostering a collaborative culture. You'll hear about Erika's evolving leadership style, including her insights on delegation and the ongoing importance of mentorship and support. Plus, we'll touch on the significance of self-care and setting boundaries as a leader. Whether you're new to leadership or looking to refine your skills, this episode offers practical tips to help make your journey smoother.   Show Notes: [2:06] - Much of the time, the best way to learn has been through trial and error. [3:31] - There are differences between being a manager and being a leader. [5:58] - Help team members see their strengths and place them in roles that leverage those strengths. [8:12] - Erika shares some of the strengths she has noticed in her team and how she uses these strengths to build a successful business. [9:56] - Great leaders are always available and willing to help and guide their team. [11:40] - As leaders, we can see the potential of manager and leadership skills in team members. We can give them tools, resources, and support for growth. [14:37] - Even with her level of experience, Erika still leans on her mentors and resources for support in leadership. [16:51] - It may look like we have it all together all the time, but it is okay to not know what to do and to reach out for support and collaboration. [18:37] - Through our career in leadership, our leadership styles may change. Erika admits that her style changed when she realized the importance of delegation. [21:41] - Making decisions as a team not only helps you as a leader, but also develops a culture of collaboration in the practice. [23:53] - The team values you and respects you more if you are in the trenches with them. [26:34] - Change is necessary and we have to be open to that, even if change makes you and your team uncomfortable. [27:38] - Be an advocate for yourself. Set boundaries and be kind to yourself.     Thank you for listening. Remember you are not in this alone. Visit our website for more resources.   Links and Resources: VHMA Web Page VHMA Coronavirus Resources VHMA Facebook VHMA Twitter VHMA on Linkedin  

In this episode, we chat with Robin Sarr, a Veterinary Technician Specialist (VTS) in nutrition. Robin shares evidence-based insights on pet nutrition, debunks myths, and discusses common issues. Educational Resources: WSAVA Nutrition Guidelines and ToolkitPet Nutrition AllianceAssociation for Pet Obesity PreventionRoyal Canin Veterinary Case Consultation - USARoyal Canin Veterinary Portal - Case consultations, Slim Fit, Smart Reco, Daily Allowance Calculator (Canada)Resources from Robin:Small Animal Microbiomes and Nutrition 1st Edition by  Robin Saar  (Author) and Sarah Dodd  (Author)The Microbiome and Nutrition - Article in Today's Veterinary NurseRobin Saar RVT, VTS(Nutrition) is a seasoned registered technologist with a Veterinary Technician Specialty in Nutrition. Her professional experience includes working in small and mixed animal practices as an RVT, and a Practice Manager, and she developed a nutrition program for a veterinary corporation. Robin is a peer-reviewed published author and recently completed the first dedicated textbook “Small Animal Microbiomes and Nutrition”. Robin is a Sr. Scientific Communication Technician with Royal Canin and volunteers on multiple animal nutrition organization boards. Robin is additionally completing her MSc in Animal Nutrition through Glasgow University. Support Tabitha's work via social media: TikTok: @behaviorvettech Facebook and Instagram Support the podcast via social media: X: https://twitter.com/TailsFromRVT FB: https://www.facebook.com/TailsFromAVetTechPodcast IG: https://www.instagram.com/tailsfromavettech

In this episode of the VetMed Mind, Rachel Teichberg and Meghan Bingham discuss her journey in helping improve processes for the people who help pets and set up their practices for success.Meghan began her career in veterinary medicine over twenty-five years ago, progressing from Kennel to Technician, Receptionist, and finally Practice Manager, growing a practice from one vet to 12 doctors. She then became a Senior Operations Manager, aiding 25 Emergency, Urgent, and General Practices. Now with Granite Peak Associates, Meghan improves processes for veterinary practices. She holds a BA in Communications, a Certified Veterinary Practice Management Certification, and serves as Vice President of the Houston Veterinary Practice Managers Alliance.To learn more about Meghann Bingham's passions in life and work:Learn more about Granite Peak Associates: https://www.granitepeakcpa.com/ Follow her LinkedIn: https://www.linkedin.com/in/meghan-s-bingham-ba-35697a12a/ The VetMed Mind is a podcast project about sharing inspirational stories, lessons, and successes from the fantastic people of the veterinary industry.

QI techniques can be used to review and improve administrative tasks, helping to enhance the effectiveness, efficiency and profitability of practices. This in turn helps to improve clinical outcomes and bring the whole team together with a shared purpose. In this episode, our QI Clinical Lead and Chair of the QIAB, Pam Mosedale speaks to Practice Manager Cath Grimsey from Pinkham Equine Veterinary Services about the role of management in Quality Improvement, and how she has approached implementing QI techniques in her setting. Read the transcript.

In episode 34 of Health Youniversity, we sit down with Lauren Haring, a registered nurse with over 20 years of experience in the IVF community. She shares her journey from an egg donor to becoming a director of nursing at a world-renowned fertility clinic, and now running her practice, Embrace Fertility.Lauren also introduces her role at Ovum Health, a telehealth platform offering personalized fertility care to help individuals avoid high-complexity treatments unless necessary.If you're navigating the challenging path of fertility treatments, this episode is packed with valuable information and inspiring advice to help you through your journey.___________________________________________________________Lauren Haring has been a registered nurse for two decades and spent 16 years on the front lines caring for patients at a world-renowned fertility clinic. She held several positions throughout her clinic career including Director of Nursing, Clinical Manager of the Fertility Preservation Center, and Practice Manager.Fertility clinics are often at capacity performing essential clinical services. Lauren saw the need for more comprehensive support and began Embrace Fertility in 2019 to bridge the gap between clinical care and true integrative fertility support. She also has a personal connection to the fertility community as a former egg donor, #1in4, and has also frozen her eggs!  Lauren shares openly about her experiences and as an active member of ASRM and RESOLVE, she is continuously bringing awareness and educating her local community about reproductive options.Lauren also serves as VP of Clinical Operations for Ovum Health, an on-demand fertility telehealth platform.Lauren Haring's resources:Website:https://www.embracefertility.com/Society for Assisted Reproductive Technology “SART”:https://www.sart.org/Resolve - the National Infertility Association: https://resolve.org/Instagram:https://www.instagram.com/embraceyourfertility/Facebook: https://www.facebook.com/EmbraceYourFertility___________________________________________________________

Join Lyn Worsley (Clinical Psychologist & Director, of The Resilience Centre) and journalist Leigh Hatcher for their social prescribing series. This episode explores how community connections boost mental wellbeing. Meet MarieClaire, a surf lifesaver and the Centre’s Practice Manager, whose story illustrates how community connections create a ‘doughnut effect’ of support and wellbeing. The post Social Prescribing: Finding Connections – Episode 2 appeared first on The Resilience Centre.

Nick O'Neill of Oriel Chambers outlines a modern approach for mental health in a traditional industry that is the legal sector.He explains that law is known for being a male dominated culture, attracting alpha characters. And that presents a challenge for addressing a very human need, particularly when you consider that many men of the generation that struggle to engage with mental health, are managers. Their perceptions and behaviours have a far-reaching impact.Add to that Nick's view that most lawyers hate being told what to do and the challenge of billable hours, and you will understand that this is a complex issue.Nick outlines how the Bar is addressing the layers of cultural complexity to break down barriers.He shares advice about the need to keep women out - a controversial but informed perspective. He explains the need to get more people on the bus by creating a commercial case.And Nick describes the impact of the Merseyside Men's Legal Wellbeing Group, discussing topics such as professional happiness, imposter syndrome and professional goals.We both detest tick boxes. This is about real life.Don't let Mental Health Awareness Week in May, Global Wellness Day tomorrow, and International Men's Health Week next week become token gestures. Instead, do something that impacts long term by creating engagement and momentum. Once you've listened to this podcast, check out what Stuart Codling had to say about the same topic in the police.These guys have found ways to make a real difference. How are YOU going about that?More about Nick:After a successful career as a litigation solicitor/partner at KLS Law, Nick O'Neill recognised his real passion for people / operational management. Following the completion of his MBA at Nottingham Trent University, Nick moved into full time legal practice management in 2010. Nick has managed at 3 private sector law firms and spent 5 years as the Legal Governance and Practice Manager at Wirral Borough Council. In January 2021, Nick moved to take up the role of Chambers Director at Oriel Chambers in Liverpool. Nick struggled with his own mental health as a young solicitor and after a period of self-development and study, became a Lawcare support worker in 2010. Nick is a Lawcare Champion and regularly speaks on the legal circuit on behalf of Lawcare, communicating the services that this amazing charity provides. Nick is a qualified ILM Level 5 mental health / career coach and regularly coaches young lawyers to assist them with their career goals. In 2024 Nick became the Chair of the Merseyside Legal Men's Wellbeing Group.Links to contact Nick:LinkedIn:Nick O'NeillOriel ChambersResources & ReferencesWatch this episode on YouTubeMake a real difference to your mental health by exploring topics that significantly impact at Leadership & Manager Labs (itstimeforchange.co.uk)

An amazing practice manager is an essential part of a stable group practice.  What do you look for in a great practice manager? If you're a practice manager, what can you do to support your practice and practice owner even better? Join us for part of this special panel discussion between Whitney Owens, Lindsay Keisman, Jaclyn Fortier, Uriah Guilford, and Luci Carrillo. To access the full panel discussion, check out Practice Manager Pro at GroupPracticeMadeSimple.com Click to listen now!

Join host Mikkel and her coworker and bestie Natalie Gruchow as they discuss all things 'Petiquette,' which includes Natalie's advocacy for leashing dogs in order to increase physical and emotional safety for other dogs and people. Natalie discusses her top tips for advocating for your dog if you encounter an off leash dog, top safety tips if encountering an off leash dog when out walking your own, and how she personally walked through this journey with her own beloved and reactive dog, Sniff. Natalie Gruchow Bio: Natalie's love for animals began in childhood when her patient parents allowed all sorts of critters in the house, from salamanders to birds. To this day, she rescues earthworms from the pavement and releases the creepy crawlies from the house that belong outside. As an only child her dogs were the equivalent to her siblings, and she is now a forever dog mom.She is from Fargo, North Dakota and graduated from Minnesota State University Moorhead in 2010 with a bachelor's degree in psychology with minors in business administration and English writing. She fell in love with the veterinary industry when she was hired as the Human Resource Generalist at Animal Health Clinic in 2014. She was soon promoted to Practice Manager and obtained her Certified Veterinary Practice Manager credential. AHC began Fear Free practices in 2017, and she would lead her team to become the first Fear Free Certified Practice in the Dakotas in 2019. Since then, she has been on the Fear Free Speaker's Bureau with Elite certification and joined the Fear Free team full time in the fall of 2023.Natalie founded a nonprofit, Petiquette, which focuses on raising awareness about leash etiquette, and is adding Pet Loss Grief Support services. Her bearded dragon, Piney, is an education ambassador to demonstrate that pets don't need to be warm and fuzzy to need love.When she isn't working, she enjoys going on traveling adventures with her husband, Tim. Snorkeling with sharks, zip lining, charter fishing, and front row concerts are favorites. She also enjoys hiking and camping with their Champagne Lab, Bubbles, and Black Lab, Sally. Fun fact: Bubbles is Sally's biological grandpup.

Hosts: Maura Carabello and Leah Murray Troy Rydman, Sr. Practice Manager for AWS Security, Risk, Compliance for Strategic Accounts, calls into the program to talk about the Federal Communication Commission’s recent decision to restore net neutrality. He clarifies what the changes will look like, and how they compare to the last time net neutrality was in place.

Hosts: Leah Murray and Maura Carabello Recapping the biggest moments from the weekend’s state conventions KSL at Night hosts Leah Murray and Maura Carabello kick off the week talking about the biggest political stories from the weekend – all centered around the political state conventions. Bridger Beal-Cvetko, KSL.com reporter, joins the program to recap the biggest races and challenges the convention faced. Controversy surrounds the behavior displayed at the conventions Besides the races, the biggest thing coming out of the GOP convention was decorum, or the lack thereof. Former Speaker of the Utah House, Greg Hughes, joins the show to defend conventions, while also admitting that there were several things that disappointed and concerned him with last weekend’s conventions. He explains his more nuanced stance. State political conventions – how do they adapt to the changing times? Continuing the conversation on conventions, we take a look at the opposing views. Holly Richardson, Editor of Utah Policy, discusses her concerns about future conventions due to “disgraceful” behavior by GOP delegates. The hosts discuss if the convention process is even applicable nowadays with the signature-gathering primary option. The FCC restores net neutrality – what does it mean? Troy Rydman, Sr. Practice Manager for AWS Security, Risk, Compliance for Strategic Accounts, calls into the program to talk about the Federal Communication Commission’s recent decision to restore net neutrality. He clarifies what the changes will look like, and how they compare to the last time net neutrality was in place. Democratic Lt. Gov. nominee Rebekah Cummings discuss her and Brian King’s campaign Just today, Democratic Gubernatorial candidate Brian King chose his running mate: Lieutenant Governor-hopeful Rebekah Cummings. She joins KSL at Night – in her first media interview – to explain her stances. She shares how book bans brought her to the political arena, and what she wants to do because of it. Historic deal gives Colorado River tribes access to water rights An historic deal gives water rights to six tribes in the Upper Colorado River Basin. Gene Shawcroft, Colorado River Commissioner for Utah, explains the recent developments that will impact how water will be used along the river. He also talks about how Lake Powell is looking, especially with this year’s snowpack. Salt Lake City revamps its transportation plans Regardless of where you live in Utah, you’re bound to visit Salt Lake City at some point. Whether for a sports game, General Conference, or the potential 2034 Olympics, the world comes to Salt Lake City pretty often. That results in traffic issues, so the city’s looking at revamping its transportation plans. Joe Taylor, Transportation Planner for SLC’s Transportation Division, joins the show. Retiring at 62: Why the trend for earlier retirement is growing in popularity More and more people try to retire earlier than 65, but is it actually feasible? If you didn’t get started on saving for retirement in your 20s, is it too late? Should you prioritize retirement or your kids’ college? Kristen Cooper, President of Axios Capital, breaks it down on KSL at Night, giving good resources for those who might not be the most financially-savvy.    

Welcome to this episode of 20/20 Money! My guest on today's show is Bethany Fishbein, OD.   Bethany joins me on the show live from Vision Expo East to talk about one of the most important relationships in an optometric practice: the relationship between the practice manager and the owner/OD. In this conversation, she talks about the evolution of the managerial role in the practice as the practice matures and grows, the characteristics of a valuable practice manager, the mistakes that both she and others have made when filling the practice manager role in the office, and the importance of the practice owner's vision for how they want the practice to function. She also shares how to think about creating a job description (and why you should use a templated job description as a starting point for creating your customized version) and how you can use an honest conversation with your practice manager to align expectations in your office...ultimately using that conversation as the launch point for future performance and goal reviews.    As a reminder, you can get all the information discussed in today's conversation by visiting our website at integratedpwm.com and clicking on the Learning Center. While there, be sure to subscribe to our monthly “planning life on purpose” newsletter that's filled with tips and ideas to help you plan your best life, on purpose. You can also set up a Triage conversation to learn a little bit more about how we serve in the capacity of a personal and professional CFO: helping OD practice owners around the country reduce their tax bill, proactively manage cash flow, and make prudent investment decisions both in and out of their practice to ultimately help them live their best life on purpose. You can also check out any number of additional free resources like our eBooks, blog posts, and on-demand webinars. Lastly, if you're interested in learning more about the upcoming launch of the 20/20 Money Membership, please check out the link in the Resources to learn more about what we have in store for you!   And with that introduction, I hope you enjoy my conversation with Dr. Bethany Fishbein, OD.   Resources: 20/20 Money Community Information www.leadersofvision.com       ————————————————————————————— Please rate and subscribe to 20/20 Money on these platforms Apple Podcasts Spotify Google Podcasts Stitcher  ————————————————————————————— For past episodes of 20/20 Money with full companion show notes, please check out our episode archive here!

In this episode of The VetMed Mind Kate Duncan discusses her journey in vetmed. Alongside Shawn McVey and Rachel Teichberg, the three touch on a variety of topics including the challenges, building up a practice, and personal / professional values.With a lifelong passion for animals, from pets to wildlife, and a diverse journey through various career paths, Kate Duncan immersed in culinary arts, radio broadcasting, and eventually veterinary medicine. Born in the desert and raised on a hobby farm, her love for domestic and wild animals grew alongside her experiences. With Kate's rescue pups and a penchant for hobby jumping, from music to crafting, she advocates for kindness, compassion, and equality while nurturing a deep love for nature and music. Tune in to hear her journey through veterinary medicine that led her to eventually becoming the Practice Manager at March Animal Hospital. To learn more about Kate Duncan's passions in life and work:Check out March Animal Hospital: https://www.marchanimalhospital.com/Follow her on LinkedIn: https://www.linkedin.com/in/kate-duncan-31a06215/The VetMed Mind is a podcast project about sharing inspirational stories, lessons, and successes from the fantastic people of the veterinary industry.

In this episode, I'm joined by Meghan Bingham, CVPM. She worked in all areas of vet med, from Kennel to Technician to Receptionist, and eventually settled in as Practice Manager where she developed the business from just one vet to a 12-doctor practice. Then she transitioned to a Senior Operations Manager position where she helped 25 Emergency, Urgent, and General Practices to make then as efficient and effective as possible. She has served on the VHMA Board of Directors since 2021 and is currently the Vice President of the Houston Veterinary Practice Managers Alliance. Today, she is a Veterinary Consultant at Granite Peak Associates. We chat on the following:The one or two things from her story that she shares that helps explain her career in veterinary medicine best.What she thinks happens when veterinary clinics grow that's most misunderstood?What is/are/was your favorite tool for training teams to keep the knowledge of the team consistent?Her role at Granite Peak and what has her excited about it.Her non-consensus view she holds about veterinary medicine.Her thoughts on what private practice veterinary owners need to know for success over the coming years.The soccer connection and interest shared.Her question for me and so much more! Guest LinksGranite Peak Associates Meghan's LinkedInOur Sponsors LifeLearnGuardianVets (be sure if you reach out to mention us for 50% off your first month) OfferFirst (use code "VSP" for 20% off) Shepherd Veterinary Software Granite Peak Associates

For most her entire veterinary career, Jessica Molina has not only been a veterinary professional but a military spouse navigating her career through naval relocation, which offered her the opportunity to work in several practices around the country. Like many managers, she's held just about every position in a clinic along the way. She is a Georgia native and a University of Missouri graduate, where her degree was specifically focused in the areas of Business, Education, and Human Development. In 2008, while working in Virginia Beach, she first entered management. A few years later, she moved to Whidbey Island, WA, where she shifted into remote veterinary recruiting and management consulting while serving in an HR role for a manufacturing, distribution, and retail company. In 2016, she earned certification through HRCI as a Professional in Human Resources. That same year, she landed a full-time veterinary management position with a multi-doctor Fear Free companion and exotic clinic on the island. Another military move in 2018 landed her in the Pensacola area and a new adventure as Hospital Administrator for a large multi-doctor mixed animal practice just over the state line in Alabama. This same year, she earned her CVPM and was also certified as a Compassion Fatigue Professional. A year later, she was named Practice Manager of the Year by DVM360 and the VHMA! Since then, she pushed herself a bit further, digging into her passion for innovation and leadership, obtaining several other certifications which include Human-Animal Bond, Fear Free Elite, and Neurocolor Trainer Certification! Over the last few years, she has expanded into multi-site clinic Operations in the Northeast. Molina has been a member of the VHMA since 2016 and a board member for since 2022. She currently resides outside of Jacksonville since her husband's Naval retirement in 2021. Nominate your Veterinary Hero here today: dvm360.com/vetheroes

In this episode of the Virtual Assistant Mama podcast, I brought on Amy Crumpton, a Virtual Practice Manager of one and a half years. Amy walks us through what a week in the life of a Virtual Practice Manager looks like, and how she structures her business to fit around her busy life!   Connect with Amy on Instagram @amycrumpton   Sign up for the free Virtual Assistant Workshop - https://ariannavernier.com/free-workshop Grab my book, “Teacher Turned…” – https://teacherturnedvirtualassistant.com/book Join the Virtual Assistant Mama Academy– https://virtualassistantmama.com Join the free community – https://facebook.com/groups/virtualassistantmama Check out today's show notes at https://ariannavernier.com/a-week-in-the-life-of-a-virtual-practice-manager

During this episode my guest today is Emma Wall, Practice Manager at Mickleover Medical Centre.  We take a deep dive into the challenges faced in leadership during remote and hybrid work environments, particularly focusing on emotions at work.   Primary care is a hugely challenging setting from an emotion perspective. Patients are unwell and/or emotionally charged already, so their ability to regulate their emotions is inhibited. Those providing primary care are often over stretched. Those that are there to help the patients and those providing the care are then contending with regulating their own emotions as well as the emotions of all those around them.   Our conversation touches on various aspects such as resilience, adaptability, communication strategies and understanding yourself better through tools like Myers-Briggs tests and Clifton's strengths finder. We discuss the importance of clear communication, setting expectations, engaging individuals before tasks, and being mindful of team dynamics.   Emotional labour and emotion work are subjects we have covered in episodes 2, 25, 26 and 27 as well as the special edition of episode 37. If you are after more on emotional labour listen to those podcasts next, links below.    Links   Emma Wall LinkedIn - https://www.linkedin.com/in/emmawallwriter/   Book - Emotions Revealed by Paul Ekman - Emotions Revealed By Paul Ekman | Used | 9780805083392 | World of Books (wob.com)   Myers-Briggs personality test -  Myers-Briggs Type Indicator® (MBTI®) | Official Myers Briggs Personality Test (themyersbriggs.com)   16 Personalities website - Free Personality Test | 16Personalities   Big Five personality test - Free Big Five Personality Test - Accurate scores of your personality traits (truity.com)   How to start a Movement TED Talk by Derek Sivers - Derek Sivers: How to start a movement | TED Talk   Simon Sinek TED Talk - Simon Sinek: How great leaders inspire action | TED Talk   The Clifton Strengths personality assessment on Gallup - Clifton Strengths Online Talent Assessment | EN - Gallup   Emotional Wellbeing in the Workplace report  Sign up or log in to the Emotion at Work Community here for free: https://community.emotionatwork.co.uk/signup Go to “Research & Analysis” Download the report, “Emotional Wellbeing in the Workplace”.   Previous episodes on emotional labour Episode 2 - https://emotionatwork.co.uk/episode-2-emotional-inauthenticity-burnout-and-coping-mechanisms/ Episode 25 - https://emotionatwork.co.uk/episode-25-emotion-at-work-in-emotional-intelligence/ Episode 26 - https://emotionatwork.co.uk/episode-26-emotion-at-work-in-emotional-exploitation/ Episode 27 - https://emotionatwork.co.uk/episode-27-emotion-at-work-in-emotion-regulation/ Episode 37 - https://emotionatwork.co.uk/episode-37-special-edition-a-focus-on-emotion/

Raw, veggie, senior or puppy, wet or dry ... oh my! With seemingly endless food options, it can be hard to navigate how and how much to feed our pets.In this episode, Hannah sits down with Jennifer Rodeen, Registered Veterinary Technician and Practice Manager at Banfield Pet Hospital in Lacey, Washington. Hannah and Jennifer discuss the role nutrition plays in every stage of your pet's life, what to pay attention to when choosing the right foods, and how lifestyle and environment can have an impact.We hope you enjoy Not Just Fluff! If you find these conversations helpful, we want to hear from you! Rate and review us on Apple Podcasts and let us know what you liked about the show.|Learn more about Banfield Pet Hospital's Optimum Wellness Plans®. Follow us on social media!Facebook: Banfield Pet Hospital Instagram: @banfieldpethospital TikTok: @banfieldpethospital

Welcome to an insightful episode about the power of community involvement in veterinary practices! In today's society that searches for connections, traditional marketing models just don't cut it anymore. People want to engage with businesses that share their values and actively contribute to their communities. That's where participating in local events and community projects comes into play. From supporting local sports teams to getting involved in people-helping-people initiatives, the benefits of community engagement for veterinary practices are vast and tangible. Join us as we dive into the experiences and insights of Suzy Berry, a practice manager from Central Florida who was recognized as the 2023 Practice Manager of the Year. She shares firsthand experiences of how participating in programs like Skill Bridge, which matches departing active-duty military personnel with training, internship, and career-change opportunities, has not only benefited people in the program but has ignited a new passion in existing team members. Throughout this episode, Suzy emphasizes the importance of embracing partnerships and building long-lasting relationships within the community. From volunteering at local events to attending career fairs, she describes the opportunities that arise when practices actively engage with their communities. So, whether you're a practice manager looking to inspire your team or a veterinary professional seeking new avenues to grow exposure, this episode offers invaluable insights into the transformative potential of community involvement.   Show Notes: [1:58] - Suzy shares the experience of hiring someone who was active military that opened the door to an opportunity called Skill Bridge. [4:36] - Training is not typically something team members are excited and eager to do. [6:25] - Training the Skill Bridge interns has ignited a new passion in existing team members for training as these former military members bring a strong work ethic and excitement for the job.. [9:14] - Skill Bridge isn't the only community involvement endeavor Suzy's practice has. [11:42] - We can do so much more if we embrace partnerships. [12:53] - It is easy to build long-lasting relationships when the mission is the same. [15:02] - Suzy explains that in her experience, there haven't been a lot of problems with getting staff volunteers for community events. [16:46] - You never know what kind of connections you might find when you participate in community events. [18:18] - Suzy describes the different events they do every year as well as some of the smaller opportunities that pop up throughout the year. [20:11] - Another huge event that Suzy's practice attends is the UF Career Fair. [21:28] - Community events have outcomes that you don't always expect. [23:38] - There are different ways to learn about community events, and Suzy recommends touring shelters and offering your connection. [24:58] - Poll your staff on where they would like to volunteer. You will gain buy-in and they may know of different opportunities to participate in community events.   Thank you for listening. Remember you are not in this alone. Visit our website for more resources.   Links and Resources: VHMA Web Page VHMA Coronavirus Resources VHMA Facebook VHMA Twitter VHMA on Linkedin

The transition away from fossil fuels could create as many as 30 million ‘green' jobs in clean energy and low-emissions technologies by 2030. So what is a ‘green job'? How can countries and companies support jobs that benefit people and the planet? And how can young people prepare for green jobs of the future? Find out the answers to these questions and more as we speak with Ashish Khanna, Practice Manager, Energy and Extractives, West and Central Africa, World Bank; Manoj Sinha, CEO, Husk Power; Anubha Shukla, Vice President, D2R, Husk Power; and Nidhi Pant, a 2023 winner of the UK's Earthshot Prize and Co-Founder of S4S Technologies as they share their personal stories and examples on why investing in renewable energy is crucial in the fight to create world free of poverty on a livable planet. Tell us what you think of our podcast here >>>. We would love to hear from you! Featured VoicesAshish Khanna, Practice Manager, Energy and Extractives, West and Central Africa, World BankManoj Sinha, CEO, Husk PowerAnubha Shukla, Vice President, D2R, Husk PowerNidhi Pant, a 2023 winner of the UK's Earthshot Prize and Co-Founder of S4S TechnologiesTimestamps[00:00] Welcome and introduction of the topic[02:49] Case study: S4S Technologies, green jobs and value chains[07:27] Case study: Husk Power Systems, gender, renewable power industry, green transition and jobs[11:28] Personal story: Starting a career and a business in the renewable energy sector[15:10] Nigeria and the Distributed Access Through Renewable Energy (DARES) Program[19:11] The link between green jobs and renewable energy[20:03] DARES Nigeria project: Access to electricity and green jobs[22:43] Business models: The role of the local community in terms of innovation[24:41] Overlapping crisis: Green jobs as a part of the recovery to create stability in the world[26:26] ClosureABOUT THE DEVELOPMENT PODCASTThis international development podcast brings together the data, research—and solutions—that can pave the way to a sustainable future. Through conversations focused on revealing the latest data, the best research, and cutting-edge solutions, let us introduce you to the folks working to make the world a better place. Listen and subscribe for free on your favorite platform. And rate our show! ;) Tell us what you think of our podcast here >>>. We would love to hear from you! ABOUT THE WORLD BANKThe World Bank is one of the world's largest sources of funding and knowledge for low-income countries. Its five institutions share a commitment to reducing poverty, increasing shared prosperity, and promoting sustainable development.

As we continue to focus on health topics and ways to look better, feel better and live better, my guests today are bringing a wonderful, new health option to the lake! Stacey Williford and Jennifer Ethridge of Cardinal Healthcare are with me today to talk about good health and about their brand new clinic opening here at the lake! Stacey and Jennifer are nurses first and foremost. But they have expanded their skills and knowledge so that they are able to offer so much more to their patients than traditional clinic concepts. Stacey is a Board Certified Family Nurse Practitioner and we'll talk about exactly what that is. Jennifer is an RN, who has expanded & sharpened her business skills and serves the Practice Manager. We will talk about what lured them, first into the medical field and now to the lake! Treating patients from 1 month old to 100 years old, they focus on not just treatment, but take a holistic approach to understanding what our body needs to heal itself. And not only are they a family practice, but by offering expanded hours and days, including weekends, they are THE solution when you, your children or grandchildren need medical attention outside of standard medical office hours. Here's what really sets them apart. Sure they provide standard medical services, but in addition, they will be offering aesthetics, weight loss, infusions, Botox and many more cutting edge services that will help us look better, feel better and live better, which is the ultimate goal! And they do all of this with big smiles, great attitudes in a beautiful atmosphere. No typical doctors office here, check out the décor and even a coffee bar! Guests: Stacey Williford & Jennifer Ethridge Website: https://www.cardinalhealthcarega.com/ Office: 762-445-1086 Address: 1000 Cowles Clinic Way; Suite E-100; Greensboro. GA 30642 Email: cardinalhealthcare22@gmail.com Sponsors: Lake Oconee Bistro; Tim Broyles State Farm; Farmers & Merchants Bank; Simplify AI Academy https://www.lakeoconeebistro.com/ https://mydowntownagency.com/ https://ibankfmb.com/ http://simplifyai.academy

Episode Summary:   In this episode of Practice Growth HQ I speak with Jim Penman of Jim's Mowing about how to grow your business without sacrificing the more important things in life.    Jim is one of Australia's most iconic entrepreneur's founding Jim's Mowing and the Jim's Group which now has 52 divisions and more than 5,000 franchisees in Australia, New Zealand and Canada.   In this episode you'll discover the biggest mistakes Jim has made throughout his hugely successful career, secrets to building a thriving practice, and the critical importance of having fun along the way.     If you're curious to know what you can learn from Jim and apply to your own business, make sure you take notes during this episode!    What you'll learn:    (05:39) Jim shares what drives him on a day-to-day basis and why he's so committed to helping his franchisees succeed  (08:19) Unpacking the biggest business mistakes Jim has made over the course of his career  (10:01) The critical importance of having strong communication with your patients and why gathering feedback is essential    (13:00) The Human Connection: Why you should evaluate your Practice Manager for their human side and not just their technical expertise    (15:58) The secret to patient loyalty - how to keep them coming back for years!   (17:50) Are your prices too cheap? Why it's actually good to be told “you're too expensive!”    (19:46) Maintaining quality isn't good enough - why you need to ask yourself ‘How can we do better?'    (23:29) Healthy business but poor personal life? Why it's important not to neglect the important things while growing your practice     (26:03) Jim shares what he would do if he was starting from zero today   (27:24) Why Jim believes there is a decay in character in Western populations (and why more money isn't a good thing)   (31:26) Uncovering the key correlation between your personal health and your business success    Plus loads more!    Links and Resources:  Website: https://jimpenman.com.au/

Practice managers can often be the superheroes of a practice! But more often than not, practice managers learn 'on the job.' How can you empower your practice manager to bring their A-game to your practice? If you're a practice manager, how can you level up your skills to help your practice grow and thrive? Join Luci Carrillo & Jamie Mache as they share with you an amazing resource specifically for practice managers. Click to listen now!

Welcome to another episode of Questions With Crocker! This week Dr. Crocker and Shane discuss seven things they use to operate their veterinary clinic efficiently with little to no hiccups.Episodes release weekly on Thursdays at 9am EST and are available on all podcast platforms including a video version on YouTube!Have a question for the podcast? Email questionswithcrocker@gmail.com for your question to be featured on an upcoming episode!TikTok: https://www.tiktok.com/@questionswithcrockerInstagram: https://www.instagram.com/questionswithcrocker/YouTube: https://www.youtube.com/channel/UClk4BQm7SRDXJpdzraAkKRwTIMESTAMPSIntro 00:00How We Operate Our Vet Clinic (@doggydoctors) 05:59You Always Need An Organizational Chart 06:41Letting Go Of Control 12:04Job Descriptions Are Important 15:37Hone In On Your Policies & ProcessesUnderstanding The Bigger Picture 20:41Meetings Are Effective When Done Right 21:01Create A 5 Year Plan 24:40

This week on the Uncharted Veterinary Podcast, Stephanie Goss and her special guest co-host, Maria Pirita, CVPM dive into a discussion about how to navigate the tricky waters when you go from being friends and a part of the team to being their boss. In this case, the new practice manager is facing an even more uphill battle because they aren't quite sure that the practice owner has their back. The team sides with decisions the old practice manager would have made and if the practice owner doesn't wade in, this manager is left feeling like they have no friends AND no one respects them. Good thing Stephanie and Maria aren't afraid of swimming through the uncharted waters. Let's get into this. LINKS: UVP: I'm the Boss, Can We Still Be Friends? : https://unchartedvet.com/friends-with-the-boss/ UVP: If You and I Hang Out, Does Everyone Need To Be Invited? : https://unchartedvet.com/does-everyone-need-to-be-invited/ UPCOMING EVENTS: https://unchartedvet.com/practice-manager-summit-2024/ HEY, PRACTICE MANAGER, THIS DAY IS FOR YOU There's no one else like you in the veterinary practice. Managing the business. Moderating conflict within the team. Fixing broken printers, again. You wear more hats than anyone else in the practice. All of these look great on you, of course. That doesn't mean the challenges of leadership don't phase you. Managing people effectively in a field that is tied tightly to emotions and high-speed decision-making is a constant learning experience. You need tools and strategies to take the reins and guide your team through it all…and support for you too. It's time to connect with your fellow practice managers to share what gets you excited about your role, find solutions for what needs your focus now, and discover new ways to shine even brighter as a manager. Come join us for this one day, virtual summit! A community awaits you. Upcoming events: unchartedvet.com/upcoming-events/ All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag

Our Excellence Spotlight series celebrates and showcases the remarkable journeys and achievements of RQM+ employees; the same employees who are committed to technical excellence and make a significant impact on our clients.

PROTECTING AND OPTIMIZING YOUR HEALTH WITH SYDNEY GORDON (PROTECTOR NATION PODCAST

The most obvious path for career trajectory is into management. What I hope you learn from Vet Life Reimagined is that there are many ways to evolve your career in veterinary medicine, but is practice management the right step for YOU? Our guest, Cassie, is a licensed veterinary technician (LVT) who decided to take the step into being a veterinary practice manager at a busy mixed-animal practice in Washington State. Cass will discuss the challenges of moving from a vet tech peer to a veterinary leader. It can be lonely as a manager, but Cass will show the ways she has found support and a good work-life balance that fits her values including family values as she is a mother of two. In that path, she found an opportunity that allows her to help veterinary medicine differently and work from home part-time through working for Vet Snap, a digitally controlled drug log software that is making life much easier for veterinary practices. Cassie joined VetSnap in 2022 as their first customer success specialist. She brings 10 years of veterinary experience to the VetSnap team. Aside from her love of medicine, Cassie enjoys spending time with her family and friends, hiking, fishing, barrel racing, and doing anything outdoors.

Practice Manager Recognition Week is November 12-18, 2023! This week was created to bring attention to the often-unsung heroes who empower veterinary medical providers to devote their focus to patient treatment and outcomes. Have you thought about how you can appreciate your practice manager this week?FUN FACT: Practice Managers can now use their CE with TVMA toward their CVPM!In this episode of Veterinary Vitals, we speak with Susan Driever, CVPM, about what it takes to earn your CVPM and be a successful practice manager. Susan is a Course Facilitator for the Veterinary Hospital Managers Association CVPM exams, she serves at the Treasurer for the Houston Veterinary Practice Managers Alliance and served as Secretary with the Houston Veterinary Practice Managers Association from 2020-2023.Support the show

This week on the Uncharted Podcast, practice management geek Stephanie Goss is joined by special guest, Amanda Schwarzwalder, CVPM, RVT, KPA CTP, VTS (Behavior). When Stephanie saw this letter in the mailbag, Amanda was the first person who came to mind to tackle this topic with. For over 20 years Amanda has worked as a veterinary technician in various capacities. Her interest in behavior led her to joining The Behavior Clinic in 2009. A nationally recognized speaker in veterinary behavior and Fear FreeTM Approved Speaker, Amanda enjoys teaching veterinary team members how to implement and develop behavior care as a team. As the Practice Manager, Amanda is often behind the scenes handling the day to day business of keeping TBC running, supporting our referring veterinarians, and working with the TBC team to assist our clients and their pets. With such a well-rounded resume, it makes perfect sense that Amanda has a whole alphabet soup behind her name. Stephanie and Amanda are taking on an email from our mailbag that came to us from a technician in training who is worried about their comfort level with animals. While this might seem strange to some people in veterinary medicine who are lovers of ALL creatures great and small, Amanda and Stephanie talk through the concerns from a practical, clinical and personal level because there is a lot to this seemingly simple concern. We're not brushing it off, let's get into this... LINKS Are you a practice owner or a practice manager? Never underestimate the impact of a powerful partnership and DON'T MISS YOUR CHANCE TO JOIN US LIVE IN GREENVILLE... The Wright Brothers. Venus and Serena. Han Solo and Chewbacca. Okay, that last one was (far) far-fetched… but there's no denying that all of these rockstar duos made a lasting impression on us. They innovated, discovered, experimented, and explored the unknown, all to leave the world a bit better than they found it. Veterinary practice leaders can form powerful partnerships just like these. Collaboration in leadership might sound simple, but for any of you that do it on a regular basis, you know it can be anything but easy! Every partnership (like every veterinary practice) is unique and faces very specific challenges. To be successful, you must identify your strengths and weaknesses as individuals and as a pair. By working to further your skills within your respective role, then coming together to work collaboratively with your partner, you can quickly break problems down into manageable pieces and move forward as a team. This December, The Practice Leaders Summit is here to infuse the powerful veterinary partnership of practice owners and practice managers with renewed energy and understanding. You both want a strengthened foundation to guide the practice (or practices!) you lead so that it can continue on to future success. Join us! Upcoming events: unchartedvet.com/upcoming-events/ All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag

Hey there! Today, I am chatting with Chelsea Johnson. Chelsea is an LFA alum who is sharing about how she surpassed her corporate income as a Virtual Practice Manager for naturopathic doctors. Chelsea is a mom of three and started building her business while she was working full-time and pregnant with her third baby. Chelsea shares how she discovered her niche and uses her degree in health administration as a freelancer. She shares hows she landed her clients and became fully booked out. She even has a waitlist and huge goals to expand!I hope you are inspired by Chelsea's story! Thanks for listening! Connect with me on Instagram: @micala.quinnCheck out the show notes for more information including links and resources mentioned in today's episode!SHOW NOTES: www.micalaquinn.com/episode258