Podcasts about senior operations manager

How are people around Ireland enjoying this beautiful week of weather?Joining Kieran to discuss how it is impacting them is John McCarthy, owner of Lahinch Surfing, Yasmin Khan of TEDDY'S Ice Cream Dun Laoghaire, Gary Anderson from the Seafood Shack on the Pier in Killybegs and Karen O' Neill, Senior Operations Manager from Beyond the Trees Avondale.

Women in Chemical's interviews Claire Brendel, Senior Operations Manager at Twin Rivers Technologies for Woman of the Week 2/10/2025.

Episode SummaryIn this episode of the Player Driven Podcast, host Greg interviews Łukasz Cieślak, Senior Operations Manager at 5CA. Łukasz shares his journey from support agent to senior operations manager and provides deep insights into the role of BPOs (Business Process Outsourcing) in the gaming industry. He explains how companies like 5CA help gaming studios scale their player support, the essential KPIs that drive player satisfaction, and the growing role of AI in modern support operations. The episode also highlights career advice for those looking to grow from support agent to management roles and explores emerging trends like VIP support and hybrid AI-human models.This conversation offers valuable lessons for gaming studios, support professionals, and anyone curious about the future of player support.Key Takeaways for Indie Developers from the Podcast with Łukasz CieślakOutsourcing Player Support with BPOs BPOs like 5CA allow indie devs to scale support without hiring in-house teams. Outsourcing lets devs focus on core tasks like game development while ensuring players get timely support.Essential Player Support KPIs to Track Track key metrics like service level, quality assurance, and player satisfaction (CSAT or NPS). Consistent support responses are crucial since players share their experiences on platforms like Discord and social media.The Role of AI in Player Support AI tools can handle repetitive inquiries, freeing agents (or indie devs) to focus on complex issues. Hybrid models (AI + human support) are the future, offering faster, more efficient player support.Career Growth and Leadership Lessons Łukasz's journey from agent to senior manager shows the value of proactivity and continuous learning. Indie devs can apply this approach by taking initiative, helping teammates, and being curious about better ways to operate.Emerging Trends in Player Support VIP support is growing in popularity, offering white-glove treatment for high-value players. Personalization and proactive support can build community loyalty, especially for indie devs running Discords or Kickstarter campaigns.These takeaways offer actionable insights on support outsourcing, key metrics, AI, career growth, and player experience trends.Notable Quotes"The companies that will be most successful will have a hybrid model, where agents are equipped with super-advanced AI tools to help them be more productive." – Łukasz Cieślak"If you're a support agent and want to grow, focus on helping others — help your boss, help your colleagues, and stay curious about how things work." – Łukasz Cieślak"Players are vocal on social media and Discord, so if one agent gives one answer and another gives a different answer, it's going to cause issues." – Łukasz Cieślak"AI is more than chatbots. It's everything from data analytics to moderation to making workforce management more efficient." – Łukasz Cieślak"BPOs give game studios the ability to focus on their core competency, like building great games, while outsourcing the complexity of player support." – Greg

The e-hailing company Bolt recently unveiled its second Driver Engagement Centre in South Africa, this time in Thornton, Cape Town. Bolt has explained that this move comes after extensive feedback from drivers, highlighting that in-person support is a critical need, and that this new centre is part of ongoing efforts to strengthen its relationship with driver-partners. Lester Kiewit speaks to Simo Kalajdzic, Senior Operations Manager at Bolt.See omnystudio.com/listener for privacy information.

AKA LEUNG Regional Director MENA Bitget Crypto Exchange    Aka Leung is an accomplished professional with extensive experience in the cryptocurrency industry. With a background in operations and business development, Aka has played a pivotal role in driving growth and expanding market reach for leading digital asset platforms.   Previously, Aka served as the Senior Operations Manager at Bitget, a prominent cryptocurrency exchange. In this role, Aka demonstrated exceptional leadership and strategic acumen, overseeing operations and driving user growth across multiple regions. Aka's responsibilities spanned diverse territories, including CIS, Latam, and English-speaking regions such as the UK, Canada, Australia, India, Pakistan, Africa, and the Philippines. By implementing targeted initiatives and fostering strong relationships, Aka successfully propelled Bitget's market presence and user base in these regions. Currently, Aka holds the position of Country Manager at Bitget, where the focus is on driving business growth and enhancing user engagement in the Middle East. Aka's expertise in understanding local markets and cultural nuances has been instrumental in formulating effective strategies tailored to the unique needs and preferences of the MENA region. Through fostering strategic partnerships and implementing localized marketing initiatives, Aka continues to spearhead Bitget's expansion and solidify its position as a leading cryptocurrency platform in the Middle East.   Before joining Bitget, Aka held a significant role at Huobi Global (HTX), where they focused on user growth in the Latam and CIS regions. Aka's contributions at HTX were instrumental in establishing a strong foothold in these markets, driving user acquisition, and fostering a vibrant cryptocurrency community.   With a proven track record of success, Aka Leung exemplifies a dynamic leader who combines a deep understanding of the cryptocurrency industry with a global perspective. Aka's passion for driving innovation, fostering strategic partnerships, and delivering exceptional results continues to shape its journey as a key player in the ever-evolving world of digital assets.   Established in 2018, Bitget is the world's leading cryptocurrency exchange and Web3 company. Serving over 25 million users in 100+ countries and regions, the Bitget exchange is committed to helping users trade smarter with its pioneering copy trading feature and other trading solutions. Formerly known as BitKeep, Bitget Wallet is a world-class multi-chain crypto wallet that offers an array of comprehensive Web3 solutions and features including wallet functionality, swap, NFT Marketplace, DApp browser, and more. Bitget inspires individuals to embrace crypto through collaborations with credible partners, including legendary Argentinian footballer Lionel Messi and Turkish National athletes Buse Tosun Çavuşoğlu (Wrestling world champion), Samet Gümüş (Boxing gold medalist) and İlkin Aydın (Volleyball national team). --- Support this podcast: https://podcasters.spotify.com/pod/show/crypto-hipster-podcast/support

In this episode of the VetMed Mind, Rachel Teichberg and Meghan Bingham discuss her journey in helping improve processes for the people who help pets and set up their practices for success.Meghan began her career in veterinary medicine over twenty-five years ago, progressing from Kennel to Technician, Receptionist, and finally Practice Manager, growing a practice from one vet to 12 doctors. She then became a Senior Operations Manager, aiding 25 Emergency, Urgent, and General Practices. Now with Granite Peak Associates, Meghan improves processes for veterinary practices. She holds a BA in Communications, a Certified Veterinary Practice Management Certification, and serves as Vice President of the Houston Veterinary Practice Managers Alliance.To learn more about Meghann Bingham's passions in life and work:Learn more about Granite Peak Associates: https://www.granitepeakcpa.com/ Follow her LinkedIn: https://www.linkedin.com/in/meghan-s-bingham-ba-35697a12a/ The VetMed Mind is a podcast project about sharing inspirational stories, lessons, and successes from the fantastic people of the veterinary industry.

Education, learning and up-skilling are perceived in different ways. Some see it as a prerequisite, like following the instructions before the actual game begins. While others see it as a way of evolution, constantly sharpening their axes, and striving to grow at every checkpoint. Whatever school of thought you're into, it is evident that the modern world demands people who continuously update their knowledge and leave room for growth even at their success. We're excited to welcome Ajinkya Potdar, Capital Placement's very own Senior Operations Manager, to speak more about the topic and walk us through the importance of up-skilling in an ever-changing world. --- Send in a voice message: https://podcasters.spotify.com/pod/show/thecareergrowthpodcast/message

Samedi 1er juin, Pauline Ducamp a reçu Laureline Serieys, directrice générale d'Uber France, Clément Borne, Senior Operations Manager chez Lime et Pierre Plaindoux, consultant transports chez Mc2i. Ils sont revenus sur les préparations des acteurs du transport face aux Jeux Olympiques d'été de Paris 2024, dans l'émission En route pour demain sur BFM Business. Retrouvez l'émission le samedi et réécoutez la en podcast.

Aaron Ferguson, Manager of the Climate and Tracking Unit in the Division of Environmental Health at the Michigan Department of Health and Human Services, tells us what Michigan leadership learned when they dealt with unprecedented air quality in the state; Karla Granado, Senior Operations Manager with the Travis County Hospital District and a DELPH Scholar, says Community Health Workers need to be empowered to advance health equity; ASTHO has a webinar focused on communicating about disease forecasting; and the 2024 National Strategy for Suicide Prevention is now available. Michigan Health and Human Services Webpage: Your Health and Wildfire Smoke ASTHO Blog Article: Empowering Community Health Workers to Advance Health Equity ASTHO Webinar: Disease Forecasting Learning Series U.S. Department of Health and Human Services Webpage: 2024 National Strategy for Suicide Prevention  

In this episode, I'm joined by Meghan Bingham, CVPM. She worked in all areas of vet med, from Kennel to Technician to Receptionist, and eventually settled in as Practice Manager where she developed the business from just one vet to a 12-doctor practice. Then she transitioned to a Senior Operations Manager position where she helped 25 Emergency, Urgent, and General Practices to make then as efficient and effective as possible. She has served on the VHMA Board of Directors since 2021 and is currently the Vice President of the Houston Veterinary Practice Managers Alliance. Today, she is a Veterinary Consultant at Granite Peak Associates. We chat on the following:The one or two things from her story that she shares that helps explain her career in veterinary medicine best.What she thinks happens when veterinary clinics grow that's most misunderstood?What is/are/was your favorite tool for training teams to keep the knowledge of the team consistent?Her role at Granite Peak and what has her excited about it.Her non-consensus view she holds about veterinary medicine.Her thoughts on what private practice veterinary owners need to know for success over the coming years.The soccer connection and interest shared.Her question for me and so much more! Guest LinksGranite Peak Associates Meghan's LinkedInOur Sponsors LifeLearnGuardianVets (be sure if you reach out to mention us for 50% off your first month) OfferFirst (use code "VSP" for 20% off) Shepherd Veterinary Software Granite Peak Associates

Welcome to a special episode of Small Biz Florida, broadcasting live from the heart of downtown Orlando at the illustrious Dr. Phillips Center for Performing Arts. We're on the scene at the 2023 Florida MakesMore Manufacturing Summit, where industry leaders converge to explore innovations, collaborations, and the future of manufacturing in the Sunshine State. Today, we're joined by Robert Linder, Senior Operations Manager at GE Renewable Energy, with a remarkable background from military service to manufacturing leadership. Amidst the vibrant atmosphere of the summit, we dive into Robert's journey from the Navy to GE and explore exciting developments in renewable energy, specifically the production of onshore wind turbines in Pensacola, FL. In this engaging conversation, we touch upon GE's commitment to green power, the significance of onshore wind in the energy landscape, and the unique role that the Pensacola plant plays in producing every GE wind turbine in North America. The focus then shifts to the Florida Makes event, where Robert is a featured presenter. He delves into the pivotal role of digital transformation in lean manufacturing, emphasizing the need for a laser-focused approach to technological advancements. The discussion covers the challenges of managing a global supply chain, the importance of real-time data in daily operations, and the positive impact of digital transformation on safety, quality, and productivity. Robert shares insights into fostering a culture of innovation within GE, where every team member is encouraged to contribute ideas for continuous improvement. From the importance of staying agile in the ever-evolving manufacturing landscape to the exciting prospects of creating a robust ecosystem in Florida, this episode is a deep dive into the dynamics of modern manufacturing. As we wrap up this enlightening conversation, we encourage you to connect with GE Vernova at GEVernova.com for career opportunities and partnerships. Recorded live at the 2023 Make More Manufacturing Summit, hosted at the iconic Dr. Phillips Center for the Performing Arts. A special thanks to the conference hosts for having Small Biz Florida attend, and a shoutout to the Dr. Phillips Center for being an outstanding venue for this event.

Are you curious about the world of PayFac® developers? You've come to the right place. With the acquisition of Payrix, Worldpay for Platforms is now the one-stop payments shop for software companies wherever they are on their payments journey.In this episode of the PayFAQ Embedded Payments podcast, host Bob Butler talks with Jennifer Pinnick, Senior Operations Manager at FIS, to continue an exploration into the exciting world of PayFac. (This isthe second part of a two-part discussion. Click here if you missed the first part, featuring Richard Drake, also from FIS.)The opportunity for growth, new products and enhancements, and finding the different things that each PayFac developer needs is what's most exciting for Pinnick. “We're always looking for new and innovative ways to help our PayFac developers move their needle forward.” One way is to assign support resources to each PayFac developer who knows how you process and use the systems at Worldpay.According to Pinnick, there are many other reasons to choose Worldpay for Platforms, including scalability, reliability, and their focus on payments – the heart of what they do. “Our platforms can support some of the largest both direct and PayFac developers out there. We've helped build some small companies into robust and what some would say unicorns today.”When a new PayFac developer comes to Worldpay, Pinnick said they first look at how they can help the developer do their operational jobs best. “Once our sales and implementation teams have gotten you over the hurdle, we make sure your set up for success, whether that's IQ training, education, and really owning that experience and relationship.” The goal is help you deliver a white-glove experience to your clients.“If you're new and you're not sure where payments really fits into your embedded ecosystem, you can start with our integrated payments model. If you're a little more savvy and secure, I always recommend Payrix as our PayFac-as-a-Service. And then, of course, I also would love to work with you as a PayFac developer and continue to help you grow and develop your business,” Pinnick says. “We can help you grow your business and stay profitable in this ever-evolving marketplace.”Have a listen and reach out today to find the right solution for you!

The guys welcome Mike Santolucito and Jake Howard to the show. Mike represents the Massachusetts branch as the Senior Account Manager, and Jake represents the New Hampshire branch as the Senior Operations Manager. ODP has been a huge supporter of our show since we started, and we are thrilled to get them on to tell us about their company

This is an episode you won't want to miss -- A conversation with Vi Quach, Senior Operations Manager for Amphenol Fiber Optic Products. Vi has been with Amphenol since 2017. We spend the entire episode discussing his remarkable recovery from Stage 4 pancreatic cancer. We talk about the incredible journey from being told he had weeks to live to waking up every day with a smile, ready to get after whatever life has in store for him. We talk about how returning to work in April has been the best thing for him as it allows him to continue to share his story with others and tell people that there is no such thing as "impossible." We talk about how surviving cancer has changed his outlook on life, focusing on what matters and enjoying every second. And, of course, we discuss his very relevant desert island album, book, and movie. This is The Interface. Hosted by Chris Cappello. Music by Square Seed. For The Interface podcast guest inquiries and suggestions, send a LinkedIn message to https://www.linkedin.com/in/cjcappello.

Bus Éireann expects proposed increases to the frequency of several bus routes in Clare to dramatically improve mobility in the county. As part of the National Transport Authority's Connecting Ireland initiative, a number of bus routes will be made more frequent, with the 345 Scariff-Limerick service, the 334 Ennis-Miltown Malbay service and the Ennis-Kilrush service among those to operate at a minimum of three times daily. Also included in the proposed public transport improvement plan is the introduction of a new 343A Shannon-Limerick route which will pass through Sixmilebridge and Cratloe and will also run at a minimum of three times daily. Bus Éireann Senior Operations Manager for the Western Region, Brian Connolly, says the changes can be expected to come into effect in early 2024.

The RNLI's Senior Operations Manager explains how a lifeboat crew comes together How were lifeboat crews alerted in the days before pagers? What if a crew member's pager goes off during Christmas dinner? Or a wedding? And why is a shout called a shout? The RNLI's Paul Fisher reveals the surprising ways in which volunteer crews have been called into action to save those they've never met. The methods may have changed, but the lifesavers' commitment and selflessness remain. 200 Voices is produced by Adventurous Audio for the RNLI   Interview by the RNLI's Darren Crew  Soundtrack composed and performed by Jon Nicholls       The RNLI is a charity celebrating 200 years of saving lives at sea - find out more at RNLI.org/200  

Graham Laycock italks to Louise Hayes, Senior Operations Manager for Surrey Choices talks about the work they do to support people with disabilities - www.surreychoices.com

Plain Sight Podcast Show Notes Host: Invisible Technologies Guest: Grace Matelich, Senior Operations Manager at Invisible Technologies Episode Highlights Organizing Knowledge: The podcast begins with a discussion on the ease of organizing knowledge that isn't being managed and how this can be achieved swiftly with the aid of software. Onboarding GPT: Grace elaborates on Invisible Technologies' plan to onboard GPT, focusing on the drive to boost internal GPT use. Longevity Science and Health Metrics: The conversation moves towards longevity science and the use of the Oura Ring to measure sleep scores. Grace talks about the predictive capacity of well-being based on these metrics, particularly in relation to stress levels. Health Journey and Wellness Plans: Grace shares thoughts on the perfect health and how health and wellness plans should be personalized for each individual. She emphasizes the importance of understanding one's baseline health literacy and navigating the journey with curiosity to find the root of any health issue. AI and Operations: How AI will change operations is a key topic of this episode. The discussion centers around the adaptation and phased integration of AI at the company level, with an emphasis on encouraging participation. Dealing with Unknown Unknowns: Grace talks about how to handle unknown unknowns, highlighting the importance of trust, faith, and resilience. She shares insights from her personal experiences that have shaped her approach to these issues. Scarcity vs Abundance: This section delves into problems related to scarcity and abundance, with a specific focus on managing capacity and health in an environment of abundance. Work-Life Balance and Communication: Grace discusses the importance of clear communication and how it can be improved. She also shares her approach to managing work and personal time, emphasizing the importance of maintaining balance and structure. AI, Ethics, and the Future: The podcast ends with a thought-provoking discussion on the implications of AI having long-term memory and how it may change our relationships with others. The conversation touches on whether AI can be considered a being and how it might impact hard skills. Grace also shares her hopeful vision for the future, where AI assists in tasks we'd rather not do. Websites Mentioned Reclaim.ai: A scheduling automation app that finds the best time for your meetings, tasks, habits, and breaks. It's designed for any busy team and can help to defend No-Meeting Days and maintain Focus Time​1​.

The Sickos pitch their own manga series about Guy Sword, an heir of thousands of years of demon-slaying martial arts, who has given up the shonen battle life to follow his passion as a white-collar middle manager. Can he mentor his direct reports without his bloody heritage getting in the way?

Our next guest, sustainable packaging firm TRIA (pron as it is) together with KFC Singapore, has launched the world's first closed-loop single-use packaging solution through a pilot programme in September last year. And their initiative aims to catalyse circularity in the F&B industry. But what goes behind the scenes when producing a sustainable food packaging product? Lin Qing Yao, Senior Operations Manager, TRIA shares more with us.See omnystudio.com/listener for privacy information.

In this episode, hosts Matt & Liza are joined by Emma Pickering, Senior Operations Manager at Refuge, as they look at technology assisted abuse, what it is, how to spot and how you stop it. Emma explains what technology assisted abuse is, the signs, and the various tools used by perpetrators, including everyday devices such as ring doorbells, mobile phones, home hubs, along with stalkerware, listening and tracking devices.She also talks about the connection with other forms of abuse, the rise in deep fake technology, and sharing intimate images, along with the impact felt by survivors who find themselves isolated, scared and confused. The episode also looks at the limitations of the family court, and how a lack of response to stalking and harassment online is leaving vulnerable survivors at even greater risk. If you are at any immediate risk of domestic abuse, please call the police. You can also access help and support from the 24-hour National Domestic Abuse Helpline on 0808 2000 247You can find out more about the work Refuge does to support survivors of tech abuse at www.refugetechsafety.org  Join our list to get the latest from our lawyers, divorce coaches and relationship experts sent monthly to your inbox. Everything you need, in one

Have you ever wondered what its like to be responsible for organising a large mass participation event?  As runners we've took part in them but what actually happens behind the scenes to put on an event with tens of thousands of people taking part. In this episode I speak with Jamie, Senior Operations Manager at The Great Run Company.  This is a really interesting deep dive into life on the other side of events.  If you are looking for a spring event then have a look on www.greatrun.org whose events in may include the Great Birmingham, Great Bristol and the 20th anniversary of the Great Manchester Run.  Check out Great Run events here  

 Kevin Harland, is the Senior Operations Manager at Intelligent Steel Solutions in Peterlee. He has a brilliant reputation in the industry, having worked for some excellent businesses like Cleveland Bridge and Mechtool.  This was a such an interesting episode, where we really dig into both management and good old British Manufacturing? How important is culture in a workplace? How does an experienced manager adapt in different situations, and should they have an open door policy? Just some of the questions we tackle In today's episode.  Kevin is passionate about the industry and we discuss in depth about the challenges it is facing, but what also makes it great. I hope you enjoy! We discuss :-   -       1:15 - What does it mean to you, to be a leader?-       4:20 - The early years, how he got to where he is today-       8:50 - Should Managers have an ‘open door' policy?-       12:30 - Have challenges changed on management over the years?-       13:30 - How have previous Managers influenced you over the years?-       15:20 Adapting to the situation – What type of Manager are you?-       17:00 – How crucial is culture to an organisation?-       20:22 – The importance of a work-life balance & mental health-       23:40 – How has Manufacturing changed over the years?-       24:00 – Britain should be the biggest powerhouse in Manufacturing!-       26:35 – How do we improve British Manufacturing?-       29:30 – We need to improve the awareness within Manufacturing -       32:45 – Differences between SME's and larger organisations -       34:40 – Guest Question from Atif Syed  - How do we improve North East Manufacturing? + How will technology change Manufacturing?-       38:50 – What have you implemented within the business that's had positive change?-       41:30 – Plans for Intelligent Steel Solutions Please subscribe to the channel for more content! Theo James are a Manufacturing & Engineering Recruiter based in the North East, helping Manufacturing and Engineering firms grow across the UK. Please call us on 0191 5111 298

In this special episode of Catch22Minutes, we take a break from our third series to discuss constructive resettlement. Constructive resettlement is an evidence-based framework that empowers practitioners to support children and young people on their own personal journeys, enabling them to shift their identities away from crime and towards a positive, pro-social future. In this episode, Judah Armani, our partner from public service design practise, interviews Helen Dyson and Naomi McGrath; Helen Dyson is the Director of Justice and Health and Business Development at Nacro, Naomi McGrath is the Senior Operations Manager for Social Justice and Rehabilitation at Catch22. Judah, Naomi and Helen explore the 5 C's which enables constructive resettlement: (constructive, co-created, customised, consistent and co-ordinated), as well as the importance of these in the successful rehabilitation of children and young people.

Would you believe, one in four drivers admit to blocking bus stops? Bus Éireann, supported by the National Transport Authority (NTA), have launched their ‘Keep it Clear' campaign, in efforts to decrease those numbers! Brian Connolly, Bus Éireann's Senior Operations Manager, West, joined us. Hosted on Acast. See acast.com/privacy for more information.

Reverzné centrum Amazonu v Seredi vzniklo v roku 2017 a aj optimalizácie a inovácie sú v spoločnosti to, čo ju posúva vpred. Preto využívajú aj čoraz vyspelejšiu umelú inteligenciu. Marek Hajdů, Senior Operations Manager pre Outbound v spoločnosti Amazon, riadi oddelenie, ktoré je zodpovedné za spracovanie a odosielanie položiek, ktoré sa do Serede dostanú. Ako im pomáha AI?   Podcast vznikol v spolupráci s Amazon. Celý článok aj s videom relácie nájdete TU.

This week we are joined by LexisNexis' Chief Inclusion and Diversity Officer and Head of Global Talent Development, Ronda Bazley Moore. Ronda and a team of LexisNexis leadership in the LexisNexis African Ancestry Network & LexisNexis Rule of Law Foundation Fellowship tasked 18 Fellows from Historically Black Colleges & Universities (HBCU) Law Schools with one very complex task: Uncover how LexisNexis products could be used to address and eliminate systemic racism in the legal system. The 2022 LexisNexis Equity in the Law Symposium was held in Washington, DC, where the 18 Fellows presented the results of their findings on how to reduce/eliminate system racism. The results were split into six separate clusters: Equity for Youth in the Legal System Diversity, Equity, and Inclusion in Legal Education Diversity in Leadership of Legal Profession Diversity and Equity in the Courts Equity in the Criminal Justice System Racial Equity in Wealth and Ownership Ronda describes some of the novel ways that the Fellows proposed to leverage the data, resources, and power held by LexisNexis to achieve the audacious goal set before them. Links: 2022 LexisNexis Fellowship Publication.pdf During Symposium, Law Students Tackle Racial Inequity in Legal System - The Washington Informer Crystal Ball Question - Legal Value Network Conference Amanda Norris, Senior Operations Manager at Integreon steps up this week to answer our Crystal Ball question. Amanda has a very interesting expectation on how support staff at law firms, specifically Legal Assistants and Legal Secretaries, provide support both in-person and remotely over the next few years. Contact Us: Twitter: @gebauerm or @glambert Voicemail: 713-487-7821 (note the NEW NUMBER!) Email: geekinreviewpodcast@gmail.com Music: Jerry David DeCicca Transcript available on 3 Geeks

Topic: Navigating the mining industry

Join the support insights community - https://sentisum.com/resources/community In today's episode we talk to Craig Stoss, Senior Operations Manager at PartnerHero, about all the opportunities companies have to make their customer experiences effortless. Long hold times? Messy knowledge centres? Unintuitive chat-bots? All these things cause friction to the customer and, let's face it, if you're a frustrated customer you're unlikely to stick around for too long if there's an easier option. Music: Savour The Moment by Shane Ivers - https://www.silvermansound.com

Kathy Miller and Shannon Karels founded OPSisters, a training, consulting and coaching organization in 2020. They work with companies, teams and individuals interested in improving business performance results through proven lean principles and inclusive cultures. Their new book: STEEL TOES AND STILETTOS: A True Story of Women Manufacturing Leaders and Lean Transformation Success is written from each of their perspectives—from an executive position with P&L responsibility and from the Lean leader responsible for the transformation. Readers of their book will learn techniques for improving results and engagement at any organization. Advocating that lean transformation and an inclusive culture improves key performance metrics, the authors also show how it enables a work environment that is safe and drives value for the customer.Shannon Karels is a Senior Operations Manager who has led multiple lean transformations and run operations for two large publicly traded corporations across various industries and business models. She started her career in supply chain management and progressed through lean and operations leadership roles. Through this journey, Shannon has improved cultures in numerous manufacturing facilities by leading employee empowerment and engagement, and building highly successful teams, with a focus on business results. Shannon holds a Bachelor's Degree in Supply Chain Management from Western Michigan University.Kathy Miller is a Senior Operations Executive who has held numerous global vice president and director roles both in manufacturing and lean enterprise leadership. Kathy is a Shingo Prize Recipient for Large Businesses as a Plant Manager. She started her career in Operations as a 17-year-old co-op student at a vehicle assembly plant, and progressed through engineering, marketing, lean, and operations leadership roles, working for four large publicly traded corporations in executive roles. Kathy is a transformational leader who consistently delivers impressive business results through team development, process discipline, and continuous improvement. Kathy holds a Bachelor's in Industrial Systems Engineering from Kettering University, MBA from Ball State University and a Master's in Applied Positive Psychology from the University of Pennsylvania. Kathy was inducted into the Women in Manufacturing Hall of Fame in 2021. https://opsisters.com/ See acast.com/privacy for privacy and opt-out information.

Bus Eireann's Senior Operations Manager, Brian Connolly, tells us more about Bus Eireanns new fare scheme that reduces public transport fares by 20% and introduces a young adult Leap Card. See acast.com/privacy for privacy and opt-out information.

Hello, PODience. If you haven't heard, we've hit a big milestone for our podcast and for our team: we've just reached our 50th episode and we're so excited to share Act 2 of that episode with you! Precious Blake, a guest with heart and a focus on community and togetherness through art and interpersonal connection, is featured in Episode 50: “Speed of Trust.” A visual journalist and archivist who moonlights as an illustrator and collagist, Blake is also the Senior Operations Manager at the Village of Arts and Humanities, and organization in Philadelphia, Pennsylvania, that strives for equitable revitalization of community through art activation. In Act 1 of this episode, Precious spoke about her creative work, her process and how her personal emotions fuel her art-making and artist hand, making her emotional state very present in her creative work. The questions from Act 1—What does care look like? If we were to think of building a world that leads with a care sensibility, what could we create? How do we, as artists, cultivate a sustainable existence in which we can thrive?—are still present, but this conversation takes a deeper dive into more nuanced issues like: How have the last two years shaped our brain space and creative approach? As arts administrators, just how much do we center Teaching Artists' voices? What role do Teaching Artists play in reshaping the landscape of arts and cultural organizations? What does it look and feel like to “move” complex emotion out of our body? Listen to this thoughtful conversation to find out the answers!

Foreign Nationals make up 11% of a total prison population in the UK. HMP Wandsworth has a significant Foreign National population, so much so that in 2021 they mobilised a Foreign National Service, now delivered by Catch22. In most prisons there is no specific support for these individuals, despite their needs being complex and the need for specialist knowledge and support – from language barriers to understanding their rights, support for this cohort is particularly urgent when could face deportation, after spending much of their lives in the UK. To discuss the challenges UK prisons face with Foreign National offenders, the impact these challenges have on individuals themselves, and how the justice system can address both, we are joined by Geoff Smith, Director at BEST – the Befriending and Support Team for Foreign Nationals, and Naomi McGrath, Senior Operations Manager in Catch22's Justice Hub. The episode is hosted by Catch22's Josie Cochrane. Catch-22.org.uk #Catch22Minutes

Hello, PODience. This is a big milestone for our podcast and for our team: we've just reached our 50th episode and we're so excited to share it with you! Precious Blake, a guest with heart and a focus on community and togetherness through art and interpersonal connection, is featured in Episode 50: “Speed of Trust.” A visual journalist and archivist who moonlights as an illustrator and collagist, Blake is also the Senior Operations Manager at the Village of Arts and Humanities, and organization in Philadelphia, Pennsylvania, that strives for equitable revitalization of community through art activation. In their chat, Courtney asks Precious to talk about her creative work, her process, which, Blake states, always “begins with a burning question” and is enhanced and augmented by research and personal interviews. Precious also talks about how her personal emotions fuel her art-making and how her artist hand, which she calls the third act of every piece she makes, really affects the product, making her emotional state very present in her creative work. Blake leads with people and emotions first and makes it part of her mission to manifest a better world through compassion and art, striving to trend away from the indoctrination and absorption of white supremacist practices ingrained in our daily lives. Questions asked in this episode: What does care look like? If we were to think of building a world that leads with a care sensibility, what could we create? How do we, as artists, cultivate a sustainable existence in which we can thrive? You'll have to listen to this thoughtful conversation to find out the answers!

Today's show starring Michael Patrick Shiels - presented by Blue Cross Blue Shield of Michigan

Today's show starring Michael Patrick Shiels - presented by Blue Cross Blue Shield of Michigan

Episode page: https://www.leanblog.org/438 My guests for Episode #438 of the Lean Blog Interviews Podcast are Shannon Karels and Kathy Miller, the authors of the recently-released book Steel Toes and Stilettos: A True Story of Women Manufacturing Leaders and Lean Transformation Success. Their website is opsisters.com. Kathy Miller is a Senior Operations Executive who has held numerous global vice president and director roles both in manufacturing and lean enterprise leadership.  Kathy is a Shingo Prize Recipient for Large Businesses as a Plant Manager.   She started her career in Operations as a 17-year-old co-op student at a vehicle assembly plant, and progressed through engineering, marketing, lean, and operations leadership roles, working for four large publicly traded corporations in executive roles.   Shannon Karels is a Senior Operations Manager who has led multiple lean transformations and run operations for two large publicly traded corporations across various industries and business models.  She started her career in supply chain management and progressed through lean and operations leadership roles.  Today, we discuss topics and questions including: What are your Lean origin stories? Kathy – what was the motivation for Lean– catching up to Toyota? Main goals?  Shannon – starting point, the business was losing money? The “right way to run a business” – what appealed most to you? Kathy: how to help break old habits and truly embrace what's being taught? Other coaches and influences? Including Chris Harris, John Shook, Jim Womack How did auto experience translate to first job outside of GM/Delphi? Story behind the book? How much of the book is about issues faced by women in manufacturing? The lean facilitator and the General Manager – how do the roles and responsibilities break down in a lean transformation? Your passion for safety? Where did that develop in each of you? Lean in the office? Carpet land? The podcast is sponsored by Stiles Associates, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast is part of the #LeanCommunicators network. 

Today we interview Josh Smith, a Senior Operations Manager from Environment Control Spokane. In this episode, we cover a broad range of topics from a day in the life to nightly account management. Tune in to find out what you can take away from Josh and EC's #1 company in the 2020 President's CORE Recognition period.

This week the Inquiry continued to look at how the London Fire Brigade (LFB) trained its Control Room staff to deal with emergency calls. Evidence was provided by Joanne Smith, the Senior Operations Manager in the Control Room on the night of the Grenfell fire, and Tom George, former Assistant Commissioner for Operational Response accountable for staff training. The Inquiry heard how the LFB's training on emergency calls didn't include guidance on asking callers if they had any mobility issues. And a senior manager admitted she was embarrassed by the lack of clarity in the training. Presenter: Kate Lamble Producers: Sharon Hemans & Nathan Gower Researcher: Ben Henderson Studio Mix: Gareth Jones Editor: Nicola Addyman

https://www.asnmarketingplan.com/sci-netcast-kristin-johnson-wentworth-senior-living/Find Wentworth Senior Living Here: https://wentworthseniorliving.org/Kristin joined Wentworth Senior Living in 2001 first as a Resident Assistant. A few years later she briefly relocated to Pennsylvania but returned to WSL in 2010, and has since held positions as an LNA, Health Resources Coordinator, and Senior Operations Manager. Most recently as Director of Resident Services, she manages facilities, housekeeping, transportation, dining services, and operations in addition to the WSL Safety Program.She was inspired by her mother and grandmother who were both nurses. Kristin is always ready to help others and does so with a smile on her face. She is a great asset to the WSL team. Full TranscriptValerie VanBooven:This is Valerie VanBooven with The Senior Care Industry NetCast, where leaders with three or more years of experience in the senior care market share their advice. So let's get to it and in a few sentences, tell us who you are and what you do.Kristin Johnson:Hello there. My name is Kristen Johnson. I'm the Director of Support Services at Wentworth Senior Living in Portsmouth, New Hampshire. I am the Director of Support Services, as I just said. And I am responsible for our operational oversight, training and development incentives and I also oversee our facilities and operations.READ MORE ON OUR WEBSITE...

This week the Inquiry looked at how the London Fire Brigade (LFB) trained its Control Room staff to deal with emergency calls. Evidence was given by Scott Hayward, former LFB Principal Operations Manager, and Joanne Smith, the Senior Operations Manager in the Control Room on the night of the Grenfell fire. The Inquiry heard how leading up to Grenfell there were a series of failures to improve the training of Control Room staff, despite commitments to learn the lessons of a fatal fire in a tower block in 2009. Presenter: Tom Symonds; Producers: Sharon Hemans, May Cameron and Nathan Gower; Researcher: Ben Henderson; Studio Mix: Gareth Jones; Editor: Hugh Levinson

We chat with Daniela Illuminati - Director of Operations and Dublin Site Lead for TELUS, to learn more about her insights around CX and industry wide trends to watch. About TELUS International Ireland TELUS International Ireland is a leading Irish-based provider of digitally-enabled customer experience (CX) and business process solutions, and is a key location in the TELUS International family. It has two CX and IT delivery centers strategically located in Dublin and Cork as well as a site in Ballina providing AI data solutions to support many of the world's top brands. In December 2019, TELUS International completed its acquisition of Voxpro, with the sale seeing the ownership of the business, including facilities, business operations and employees transfer to TELUS International. With almost 2,000 team members, TELUS International Ireland is committed to promoting and celebrating diversity and inclusion within its team, company and the community where it lives, works and serves. This includes inclusive, high-impact volunteer days like TELUS Days of Giving. More about Daniela Illuminati - Director of Operations and Dublin Site Lead Daniela Illuminati joined TELUS International in April 2018 as Senior Operations Manager, and shortly afterwards became Site Lead for the Dublin office and Director of Operations. She is also a member of the TI Ireland Senior Leadership Team. Daniela is an experienced leader with extensive background in online operations in the tech industry, having worked for almost 10 years in Google Ireland, supporting the AdWords Sales organisation, by providing customer service, technical support as well as sales consultancy services to both SMBs and global accounts in the Google Adwords and YouTube network.

The transition from student to the practice setting is stressful as a graduate nurse. Faculty should have conversations with students about having a healthy work environment after graduation to promote position satisfaction, patient safety, and the achievement of positive patient outcomes. Don't miss this podcast with the experts: Cory Church, Texas Tech University, Sheri Cosme, Director, Practice PTAP and ANCC, and Meagan White, Senior Operations Manager, PTAP and ANCC.

Erin Cuellar is Director of Operations at STERIS, a manufacturer of medical devices. At the time of the interview, she was senior operations manager at the same company, and her role was essentially that of a plant manager. Her responsibilities included supervising teams, managing KPIs, and maintaining quality controls. Erin comes from a very different world than I do. She dropped out of college, worked at a local manufacturing site, joined an apprenticeship program, got her journeyman's card which is sort of like a full license to practice in the trades, and moved from state to state for employment in manufacturing. In the course of 13 years, she moved between five different states. At least one of the moves was the result of a plant shutdown thanks to outsourcing. But Erin and her family, which includes a husband and three children were fully resilient in transitioning to new homes, new jobs, and new schools. In fact, about a year after our interview, Erin moved to Pennsylvania to become Director of Operations at her company. I became interested in the trades in recent years after noticing and following the works of Mike Rowe and Andrew Yang, who both highlight a change in the mix of American jobs available as well as people willing to undertake those jobs. In the US, there just seem to be fewer opportunities in the trades sector, and even fewer young people looking to enter those fields. Mike Rowe looks to encourage the youths to get into these areas, whereas Andrew Yang sees the loss of these opportunities as the force that hollowed out middle America, which disenfranchised large swaths of the population, leading to rising support for the wings of the political spectrum. In today's conversation, Erin and I talked about what it's like to work in a manufacturing plant, her experience of working in the trades as a rare species of a woman, her moves around the country in pursuit of various manufacturing jobs, how does she think about raising her kids, and why she thinks it's a good idea for young people to consider a career in the trades. As usual, don't forget to like, subscribe and ring the bell on our YouTube channel. Thank you. YouTube: https://youtu.be/sRU5EZbSKVw 0:00 Intro 3:54 Erin's current job as a Senior Operations Manager at a medical device company: What they build, reporting structure and the size of the organization 6:00 The inside of a plant: Material acquisition, assembly lines, and shipping 7:07 Plant manager's role: Supervising teams, managing key performance indicators (KPIs), and quality control 8:08 Erin's background: Born and raised in Michigan, dropping out of college, starting work at a local manufacturing site 9:56 Joining the apprenticeship program: Why she chose to become a millwright 13:26 What is a line in manufacturing 14:14 Interviewing and getting accepted into the millwright program as the first and only female in 80 years of the facility existence 15:20 The definition of a journeyman 17:19 Getting her journeyman's card: Its significance, sexism, and empathetic team members that led to her breakthrough 25:15 Discrimination against minorities in a largely caucasian work environment 26:04 Moving to Florida after plant closing: Being turned down for welding jobs because she was a woman 27:26 Starting on the path of leadership, understanding lean manufacturing 28:11 Moving to Kansas, being promoted to production manager, building a new team from scratch in 3 months 29:34 Why Sunrise Medical Company merged their Florida and Kansas City plant 30:42 Sunrise Medical plant closure, going to Ink Jet, then Sealy Mattress, headhunted by AGCO, moved to rural, non-diverse North Central Kansas 33:28 Erin's experience in China: Working with a global team, wearing uniforms to work 39:52 Getting called by Tesla: Moving from Baltimore to California, finishing her master's degree and leaving Tesla 42:13 Dealing with frequent movement as a family; leaving new relationships behind, the exposure to different cultures and experiences 44:19 What Erin's kids want to become in the future: Promoting skilled trades as an alternative path to going straight to college 48:24 The argument that there's perceived instability going into trades: Factory closures, automations 50:42 How the constant moves affected the kids; their request not to move until they are done with high-school 52:06 Outro

"Food waste, in essence, is a resource, it's something that holds mass and nutritional value, it's meant for human consumption that then goes to waste.” Petro Myburgh, is Senior Operations Manager at the V&A Waterfront, one of Africa's largest commercial precincts and Africa's most visited destination. She oversees the cleaning, waste management and landscaping of the precinct; and also sits on the V&A Waterfront's sustainability committee. She believes biodiversity and natural resources need to be conserved for future generations, and the way commercial precincts deal with food waste is an important part of that. The V&A Waterfront has implemented policies and procedures for separating waste, including distributing composting bins to tenants, which has prevented tons of waste from going to landfills. She adds that Commercial precincts are ideally positioned to lead by example in the fight against food waste since landlords have the partnerships and information needed to influence their tenants and the communities in which they operate. And while it can be overwhelming to get started, with the right partnerships and a little help from friends, she believes you can make a significant impact. Watch the interview on our Youtube channel. Register to join the Food Waste Innovation Community.

Stößchen! Einhundert Folgen Irgendwas mit Logistik. Worüber soll man da eigentlich sprechen? Uns selbst beweihräuchern? Lieber nicht. In dieser Folge soll es um Operations gehen. Denn am Ende des Tages bedarf es in der Logistik Menschen, die jeden Tag auch die wirklich wertschöpfende Arbeit ausführen. Stephan Friebel ist heute Senior Operations Manager bei Ingram Micro und seit vielen Jahren in den unterschiedlichsten Abwicklungen unterwegs. Heute erzählt er uns und euch worauf es in der operativen Logistik ankommt.

Ever wondered where certain industries in BC are heading, or what the labour market even is? In this episode of Get a Job, we speak to Publisher of the BC Labour Market Report, Christian Saint Cyr, and Senior Operations Manager of WorkBC Tri-Cities, Soudabeh Rafiei, about their predictions of the BC Labour Market, where they see long-term changes and shifts, and how you can use this labour market information as an invaluable tool to plan your job search.Links referenced in this episode:How to Network: A Free Virtual Workshop, May 18 at 2pm: https://www.eventbrite.ca/myevent?eid=148378013633Employment Support for People with Disabilities: A Free Online Workshop, May 21 at 2pm: https://www.eventbrite.ca/myevent?eid=153559006121Find your local WorkBC Centre: https://www.workbc.ca/Employment-Services/WorkBC-Centres/Find-Your-WorkBC-Centre.aspx

Eamon Quinn, Business Editor at the Irish Examiner spoke with John about the global minimum tax rate that has been proposed by the US and the potential implications for the Irish Economy.Security Risk Advisors is a US headquartered IT and Tech security company that in 2019 established its European Headquarters in Kilkenny. Claire McInerney Brown recently caught up with Lar Conroy, Senior Operations Manager at Security Risk Advisors to chat about the company, the work they do and to get some tips on protecting your businesses IT and Tech Security.  After over a year of remote working and revolutionary changes in work practices, John spoke with Mary Cullen Founder and Manging Director of Insight HR to discuss what have been the pros and cons, the risks and opportunities for employers and employees and also to understand what are some of the challenges that we may face with a return to the office. RedSky Europe are an e-commerce fulfilment company based in Kilkenny, Ken Byrne, Founder and CEO at Redsky Europe first spoke with John this time last year at the start of the pandemic. One year on, John caught up with Ken to hear what the past year had been like for his organisation. With thanks to O'Neill Foley, Produced by Deirdre Dromey.To contact the show, email: thebottomline@kclr96fm.com 

This week we got to talk with Lauren Burdette, Senior Operations Manager at our sister company, WEDO Charity Auctions. Lauren, AKA "The British One," comes with seven years of nonprofit event experience on three continents. Lauren is originally from the UK but is now rockin' Allentown, PA. She has a clear passion for the fundraising industry and hopes her ever growing knowledge can help guide WEDO’s organizations to their fundraising goals Since she works at a company we partner so close with, I have had the pleasure to get to know her over the last 6 months or so, and wow, she is amazing. If you know her, you love her.

Safety integration is a term tossed around in most industries.  But not all companies have it wired.  Integrating safety is not just making safety THE priority, but by recognizing it as “a living breathing thing”.  Something that you need to feed and care for as your business changes, as exposures change, and as your employee team shifts. On this episode of the MEMIC Safety Experts Podcast, I speak with Dave Darnley, Safety Management Consultant with MEMIC and Joe Collura, the Senior Operations Manager at STI-CO and dig into their story of integrating safety into an already lean manufacturing process.

On this episode we hear from Nikesh Ashar (nikesh)Nikesh has worked in Tech and Ed for the last 10 odd years. He trained as a software developer with Makers Academy and joined their team to coach, build products, teams and now heads up their group operations.Connect with them online at @nikeshashar (Twitter), https://www.linkedin.com/in/nikeshashar/Subscribe to our podcast and find our more about the #techlondon community at https://techlondon.io/

In this episode of Inside Octopus Energy, the topic of conversation was the unique technology that sits behind our products and services that is helping us to deliver Cheaper Greener Energy. Hosts Trudy & Russell were joined by three of the team responsible for shaping and developing Kraken, our technology platform: Gilly Ames, one of our Front-End Developers working on Kraken's API; Ruby Mitchell, a Senior Operations Manager who supports a wide range of partners who have licensed the Kraken technology to use for themselves; and James Eddison, CTO and one of the company's co-founders.

How do you assess progress without a defined finish line? What can you do to help your messaging stand out? This week, I am so excited to be joined by an industry colleague Josh Faris. Like myself, Josh is currently on furlough due to the challenges of the COVID-19 global pandemic, but most recently was the Regional Director of Operations & Senior Operations Manager at GES - Global Experience Specialists. Josh shares his approach to developing a personal brand, and putting in the necessary sweat equity required to have your messaging stand out. Please be sure to subscribe & leave a comment/rating to stay up to date with the top minds in the experiential marketing industry. Apple or Spotify or Amazon **Want access to additional content, & exclusive invites to strategy round tables? Check out the community page at www.robert-chain.com to join** @00:45 - Why should I start developing content? @5:50 - Developing a personal brand & finding that finish line. @14:10 creating an audience, and how to be successful @18:30 - Final 4 --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/robert-chain/support

Ian Pritchard is joined by Christina Earl a Senior Operations Manager with Surrey Choices based in Guildford. Owned by Surrey County Council, it provides support for over 2000 people with disabilities across Surrey. Christina's area of responsibility is finding employment for young people with a wide range of disabilities.

In this episode, we have a fantastic chat with Parmjit Flora, Senior Operations Manager at Ocado. Ocado were Unsung Hero winners in 2018 and 2019 finalists in the Innovation in Engagement category in the UK & Europe. This Podcast covers some fantastic topics from: One size doesn't fit all – the need to empower and give autonomy Using insights to give the introverts in your team a platform Thinking outside the box - Using behavioural economics to benefit & influence the people and organisation What can be achieved on a Sunday afternoon whilst having a coffee and watching Colombo Plus much more Key terms: Employee Engagement Culture Empowerment Employee Voice Enjoy the episode below.

I only want to bring the best people onto this podcast. Brendan Flaherty is one of those people. For many of us we’re searching for a lot different things. We are looking for the right job, relationships and community. For me it is important to go to people who have gone through those experiences and have wisdom for what you’re going through. We’re all figuring out how to deal with new experiences every single day. In this episode Brendan talks about his decision to join the military, the loss of his mother in college and many leadership tips he has learned along the way. Brendan is currently the Senior Operations Manager at our company and has had to learn a lot of skills along the way. Failing fast and often being one of them. Brendan is awesome and has a lot of wisdom, you’ll enjoy this episode.

I've been dying to go to Burning Man for a long time.  This year, we had tickets, but had to sell them.  But not to worry!  My friends Kelly and Mike are here to talk all about it.  What to expect, how to immerse yourself, the cost, and so much more.Kelly Schott is a San Diego based designer and artist. Honoraria Artist for BM2019. Her Burning Man project: “Pieuvre” can be seen at www.kellyschott.comMike Torre is a part time adventure seeker and full time genius.  He works at SpaceX as a Senior Operations Manager for Raptor Production, Additive Manufacturing and Prop R&D.Support the show (http://www.patreon.com/thelittlebitpodcast)

Wayne Thackston, Senior Operations Manager & 10 year Sales Expert, and I discuss his fondness for mosh pits, slowing down in life and truly enjoying it before it passes you up, and a lot of valuable sales experience and advice.

The gap between where you are and self-love is self-care.- Dr. Michelle Robin Young mother and Senior Operations Manager for the First Hand Foundation, Shanna Adamic, knew that something was wrong with her health but various misdiagnosis she received from dehydration to sinus infections were keeping her from knowing the truth that she had a rare benign brain tumor called an Acoustic Neuroma. Then, one day she and her husband learned about Maria Menounos' brain tumor diagnosis and noticed similar patterns and symptoms with what Shanna was experiencing. Discussing those very symptoms with her doctor set her on a new journey of healing and saving her life. As part of Brain Cancer Awareness Month for May, we are honored to share Shanna’s voice on Small Changes Big Shifts. As you listen to this episode, Shanna shares: The importance of being an advocate for your own health and digging for the right answers when you feel like you don’t have them yet. How she came back stronger after surgery with a drive to be a voice for better health. What she does on a daily basis to continue to give herself the self-care and self-love she deserves. The life transformations she has experienced with family, colleagues, and on her own. How to be there for people who are supporting their loved ones through difficult times.  Listen and discover how you can build an emotionally and physically healthy community in your local area. You, me, or nobody is gonna hit as hard as life. But it ain't about how hard you hit. It's about how hard you can get hit and keep moving forward; how much you can take and keep moving forward. That's how winning is done! - Rocky Balboa

Think service desk software is just for IT? Think again. In this episode, Cybera's Ops team, Brian Katsetos, VP of Operations and Danny Sorensen, Senior Operations Manager, share how BMC Helix Remedyforce has driven digital transformation across the entire business, and their customers are seeing the value as well.

Dave Dora is a recently retired Senior Operations Manager, Mentor and involved parishioner. Dave applies his faith in his work and in his commitment to mentoring others by abandoning himself to the Holy Spirit. He speaks of his faith journey, and its application when, during the recession, he was responsible for managing two major corporate […] The post Culture and the Spirit | Dave Dora appeared first on Loquate.tv.

We first spoke to Ollie in 2017, less than a year after they launched. Gabby Slome was on the podcast talking about building a brand on great ingredients and an innovative model for shipping ready-to-serve, refrigerated dog food. Now, two years later, Ollie is scaling to keep up with their growing customer base. When launched, Ollie was shipping their human-grade dog food in single-use plastic trays. As their customer and canine base grew, they got the customer feedback they needed to scale and adapt their initial packaging experience. Last week, they launched a totally revamped packaging suite that uses less plastic and takes up less space. Now, food is shipped in vacuum sealed film packs and customers can store the meals in the newly designed, reusable Pup-tainer for freshness. This fresh start for Ollie was over a year in the making. On this episode, we’re talking to Nancy Walton, Ollie’s Senior Operations Manager about the serious supply chain strategy behind this exciting milestone and their new packaging redesign. Caitlin Strandberg is a principal investor at Lerer Hippeau, a seed investor in Ollie. She's joining Stephan on this episode to give big picture perspective on how this packaging update marks a milestone moment for Ollie, not unlike other startups at this scale. On this episode, Nancy talks about interacting with customers early on (6:41) and adapting their cold chain (11:36) to support their growth. Caitlin shares the key indicators that it’s time to make the second bet on your minimum viable product (14:40). Nancy highlights the new Ollie unboxing (17:45), sharing how they addressed the challenges of the old packaging through user research (20:54). As the team at Ollie tested their product, their packaging solutions evolved. Nancy shares how Ollie responded with slimmed down food packs that pair with the new Pup-tainers and optimized their SKUs and spoons to address consistency in portioning and packaging waste (22:43). Nancy and Caitlin give advice on making actionable data-driven supply chain decisions (27:10). Caitlin talks about translating best practices for growing companies from early predecessors (44:53). And finally, Nancy and Caitlin talk about how creating a repeatable magical moment is the key unlock for burgeoning brands (48:11). Also mentioned on the show: Well Made Episode 20 with Gabby Slome: Dogfooding Plated Casper InVision Stripe Gin Lane Get to Know Ollie's New and Improved Packaging Links and images can be found on the Lumi blog.

In deze aflevering komt Ebel Slijp aan het woord. Ebel was 19 jaar toen hij zijn eigen bedrijf startte. Nu is hij 24 jaar en eigenaar van Motion studios Digital Agency Refreshworks, een bedrijf met 14 man personeel. Refreshworks creëert data gedreven marketingstrategieën en produceert videos en animaties. Daarnaast werkt Ebel aan het door Elon Musk opgezette project als Senior Operations Manager voor Hyperloop Transportation Technologies inc, een wereldwijd initiatief om onze wereld te ondersteunen op weg naar een nieuwe, snelle en groene manier van transport. In dit interview vertelt hij over zijn stormachtige carrière en hoe hij jong talent werft én behoudt.

Lisa Scott is a Senior Operations Manager with a Fortune 500 FinTech company where she leads a customer service organization of up to 250. She has grown her career with the company for the past 14 years, starting as an entry-level customer service representative, and held nine different positions with the company. Lisa is passionate in her role in bringing out the potential in people, inspiring others to bring their best every day, and thinking differently to achieve ongoing innovation. In addition to her leadership role, Lisa is active with her city's local Chamber of Commerce and leads an employee resource group for specially-abled employees.   Connect with Jon Dwoskin: Website: http://jondwoskin.com/ Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/Thejondwoskinexperience/ LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com

Senior Operations Manager, Joanne Smith, changes the stay put advice to residents trapped in the tower. She explains to the inquiry why she did this. We hear evidence of 999 calls made by residents trapped on the upper floors of Grenfell. Contact us via email: grenfellpodcast@bbc.co.uk

On this edition of Fort McMurray Matters, RMWB Communication Strategist Jordan Redshaw discusses Wednesday's Information Session focusing on the statement of claim deadline and Kelly Hansen, Senior Operations Manager with Canadian Red Cross talks about new programs being added.

Mike Cotter is a former Marine Corps Infantry Officer who now works for Stryker Medical as a Senior Operations Manager. His specific focus is on their Mako Robotic Arm Assisted Surgical Device.  The Mako Robotic device assists orthopedic surgeons in total knee and total hip replacement surgeries. In our latest podcast, Mike discusses his transition from Marine Corps Infantry to Robotic Assisted Surgery. Mike is responsible for leading two teams.  One team manufactures the Mako robots, and another team analyzes the CT scan of a patient to develop the plan for the robot to guide the surgeon's hand during joint replacement surgery. How is a Marine Corps Infantry Officer with a Liberal Arts undergraduate degree qualified for such a role?  Mike explains that the military taught him how to lead, ingraining in him an attitude of "refusal to fail" and the importance of adding value wherever he can. These attributes have helped him to succeed in his career. I also asked Mike what he recommends to other officers in establishing their careers.  His advice includes: Go deep to learn Be self-aware Know what you don't know Let your guard down Additionally, Mike recommends the following books, Radical Candor and The Gold Mine: A Novel of Lean Turnaround. Enjoy. Joel Junker

In deze aflevering van de Innovatie Wasstraat spreekt Kim met Ebel Slijp. Ebel studeert nog, en runt daarnaast zijn bedrijf Refreshworks én is Senior Operations Manager bij Hyperloop. In dit gesprek vertelt Ebel over het idee van Elon Musk om met Hyperloop de manier van reizen te innoveren. Hyperloop is een soort buis die passagiers met 1200 km per uur vervoert van A naar B. Ebel vertelt hoe Hyperloop de hele industrie gaat disrupten, van treinen tot vliegverkeer. Mensen uit de hele wereld leveren naast hun baan bij topbedrijven een bijdrage aan Hyperloop. En dat terwijl Hyperloop geen euro uitgeeft aan personeel. Ebel neemt je ook mee in de wereld van Growth Hacking en wat het kan opleveren voor jouw bedrijf. Wil jij alles leren over Hyperloop en Growth Hacking? Luister dan zeker naar deze podcast. Voor alle aantekeningen van dit gesprek, ga naar www.innovatiewasstraat.com/podcast

Hear how John Gibney, Senior Operations Manager of the Consumer Services Team at Jarden Consumer Solutions, keeps customers at the center of the experience while “Rewiring the Digital Customer Experience.”

In this episode of Talking Events we speak to Mike Richmond, MD of Richmond Event Management and Ben Hardy - the company’s Senior Operations Manager - about the health of the industry and the arduous procurement processes that exist within the events sector. Ben and Mike also offer invaluable advice to students that are looking to work in events.  Don’t miss next week’s podcast. Sign up to updates here Never miss another episode by subscribing to the Talking Events podcast on iTunes here https://itunes.apple.com/gb/podcast/talking-events/id1026762265?mt=2  Do you have an opinion? Tweet us using @TalkingEvents