Podcasts about say the magic words

Writing a book may feel like running a marathon, but it's really more like an Ironman Triathlon because marathon runners get to stop when they reach the finish line, but an Ironman is a multi-stage journey that challenges you in different ways.  To complete the metaphor… First, there's the swim—dipping into your ideas and getting them down on paper. Then comes the long bike ride, where you push through the editing and revising phase. And finally, the run—publishing and marketing your book, which requires just as much stamina and strategy as the rest. It's a test of perseverance, but with the right support and resources, you can cross that finish line successfully. I've created resources to help you find your author community and meet experts who help entrepreneurs become successful authors. The Biz Book Publishing Hub has over 50 Hub Partners ready to guide you through writing, editing, publishing, and marketing your business book.  This free resource is available at www.BizBookPublishingHub.com, where you'll also find out about the free Hub Community virtual networking events I host throughout the year and all the archived episodes of the Biz Book Publishing Hub Podcast. With me today are three authors. Brendan McAdams wrote “Sales Craft: Proven Tips, Tactics and Ideas to Elevate Your Sales,” which provides actionable strategies and techniques designed to enhance sales performance and help professionals succeed in their sales endeavors. Darcy Eikenberg wrote “Red Cape Rescue: Save Your Career Without Leaving Your Job,” a transformative guide to overcoming personal challenges and fostering resilience from the comfort of your own space. It empowers readers to take charge of their lives.  Mary Kelly wrote “Stop Procrastinating Tomorrow: Attack What's Holding You Back” to offer practical strategies and motivational insights to help readers overcome procrastination and take actionable steps toward achieving their goals. Please join me in welcoming Brendan, Darcy, and Mary.  In this episode, we discuss the following:

Today's guest is a communication maestro. He is an influencer, author, and speaker who has carved a niche in helping individuals and organizations succeed through effective communication. He started his entrepreneurial journey at 14, turning a weekend car wash gig into a thriving business where he made more money than his teachers by age 15. He's led sales teams, guided Premier League Football Clubs, and played a pivotal role in growing a real estate business to over $240 million in revenue. With a track record spanning 800 industries across 59 countries and five continents, his insights have transformed countless careers. Best known for his international best-seller, “Exactly What to Say – The Magic Words for Influence and Impact,” (over a million copies sold!) he has become a sought-after author, speaker, and advisor. He is on a mission to help people master the art of conversation, ask the right questions, and make every word count. His entrepreneurial success story includes founding five multi-million dollar companies, being the youngest ever winner of the British Excellence of Sales and Marketing Award, being inducted into the National Speakers Association Hall of Fame, and writing seven best-selling business books and one gorgeous children's book, “The Magic of Words.” Please join me in welcoming Phil M. Jones. Discover how Phil M. Jones turned teenage entrepreneurship into a global influence and what makes his communication skills truly magical. In this episode, we discuss: ➡️ Leadership is not a fixed concept; it evolves with responsibility and growth. ➡️ Genuine curiosity is a powerful tool that enhances personal connections and opens up opportunities. ➡️ Embracing continuous learning and adaptation is key to personal and professional growth. ➡️ Balancing the management of a current business while developing a new one keeps the drive for future success alive. Tune in to learn how to sprinkle some magic into your conversations and turn your words into powerful tools for success! Links Phil Jones on LinkedIn, Instagram, and X. www.philmjones.com Books mentioned in this episode: “Prove It: Exactly How Modern Marketers Earn Trust” by Melanie Deziel & Phil Jones “The Work Before the Work: The Hidden Habits Elite Sales Professionals Use to Outperform the Competition” by Paul Caffrey & Phil Jones “Exactly What to Say: The Magic Words for Influence and Impact” by Phil Jones “The Magic Of Words” by Phil Jones, Evie Jones, and Nina Khalova “Exactly How to Sell: The Sales Guide for Non-Sales Professionals” by Phil Jones “Three Tools for Tackling Tough Conversations” by Phil Jones “Exactly What to Say: For Real Estate Agents” by Phile Jones, Chris Smith, and Jimmy Mackin “How to Persuade and Get Paid: The Sales Workshop for Everyone” by Phil Jones “Exactly Where to Start: The Practical Guide to Turn Your BIG Idea into Reality” by Phil Jones “Palabras Mágicas: 17 formas de influenciar, persuadir y animar a la gente a actuar (Spanish Edition)” by Phil Jones “Straight Forward – To more Appointments” by Phil Jones “Magic Words” by Phil Jones On the Schmooze is a podcast that features interviews with talented professionals who have overcome challenges to achieve success. I ask probing questions, and guests share untold stories about their leadership journey and how they built and sustained their professional network. Subscribing (or following) and leaving a rating and review wherever you are listening helps this podcast be discovered. Learn more about your ad choices. Visit megaphone.fm/adchoices

Kate and Josh discuss the verdict and fallout for convicted felon Donald Trump.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

If you're like most business owners, you're stretched thin from all the things you have to keep on top of in your biz. In this episode, I'm sharing my favorite technique to make each thing you do as effective as possible. This is exactly the work I do with my strategy clients.  It's a quick tweak to your thinking that can free up a lot of time. I do it in my own business + it'll work in yours too. Plus, I'm sharing lots of examples to get your mind whirring, so you can get started fast. Book mentioned in this episode:  Click link to see on Amazon #affiliated Exactly What to Say: The Magic Words for Influence and Impact - Phil M Jones https://amzn.to/3KrTfUx ==== And don't forget to get your reading list of the 10 essential reads for every successful biz owner - these are the books Liz recommends almost on the daily to her strategy + Mastermind clients.  This isn't your usual list of biz books, these answer the challenges you've actually got coming up right now. Helpful, quick to read and very timely.   Click here lizscully.com/reading to get your book list

Do you have the same ol' generic value proposition as your competition? You probably do and it's not working, according to communications expert Phil M. Jones. In this episode, Phil takes us through how to pick the right words, the right framing, and the right timing in sales, and in life. A lot of times we tend to be careless or unprepared in our communication. This leads to missed sales, unnecessary friction in conversations, and leadership failures. Paul is here not only to teach us some of the concepts behind good communication, but help us find exact go-to words and phrases. Whether you are someone people perceive as having the “natural gift of gab” or someone who really struggles with communicating, Paul has tips on how you can grow your skill. Tune in and find out! If you're a bold risk taker who wants to dream big and achieve a higher level of success in your life or business, visit the1thing.com to learn about our one-on-one coaching, as well as our exclusive community membership program. *** Looking to start your next big thing? One of the first steps to take when building your brand or business is creating a website. But if you're no web developer or can't hire one, don't worry–Hostinger is here to help. They offer affordable hosting solutions, emphasizing technological innovation and accessibility. They make it easy to establish an online presence using cutting-edge technologies like an AI assistant aimed at enhancing the user experience. If you're ready to take your business online, visit Hostinger.com/onething and use code ONETHING for 10% off. *** To learn more, and for the complete show notes, visit: the1thing.com/pods. We talk about: The building blocks of a value proposition The importance of preparation in communication How to deliver tough truths Links & Tools from This Episode: Learn more at PhilMJones.com Connect with Phil on Instagram @PhilMJonesUK Free Resources Want to be a guest or share feedback? Email podcast@the1thing.com Produced by NOVA Media

Do you have the same ol' generic value proposition as your competition? You probably do and it's not working, according to communications expert Phil M. Jones. In this episode, Phil takes us through how to pick the right words, the right framing, and the right timing in sales, and in life.A lot of times we tend to be careless or unprepared in our communication. This leads to missed sales, unnecessary friction in conversations, and leadership failures. Paul is here not only to teach us some of the concepts behind good communication, but help us find exact go-to words and phrases.Whether you are someone people perceive as having the “natural gift of gab” or someone who really struggles with communicating, Paul has tips on how you can grow your skill. Tune in and find out!If you're a bold risk taker who wants to dream big and achieve a higher level of success in your life or business, visit the1thing.com to learn about our one-on-one coaching, as well as our exclusive community membership program.***Looking to start your next big thing?One of the first steps to take when building your brand or business is creating a website. But if you're no web developer or can't hire one, don't worry–Hostinger is here to help. They offer affordable hosting solutions, emphasizing technological innovation and accessibility. They make it easy to establish an online presence using cutting-edge technologies like an AI assistant aimed at enhancing the user experience.If you're ready to take your business online, visit Hostinger.com/onething and use code ONETHING for 10% off.***To learn more, and for the complete show notes, visit: the1thing.com/pods.We talk about:The building blocks of a value propositionThe importance of preparation in communicationHow to deliver tough truthsLinks & Tools from This Episode:Learn more at PhilMJones.comConnect with Phil on Instagram @PhilMJonesUKFree ResourcesWant to be a guest or share feedback? Email

So many people simply can't break through and find success in sales; is there any way to help them get better at it? What if there are words, patterns of speech, questions, and phrases that can immediately help anyone become not just adept at sales, but a master? Join Meny as he speaks with Phil M. Jones, author of the bestselling Exactly What to Say: The Magic Words for Influence and Impact and one of the world's most accomplished sales coaches, for an enlightening conversation about the magic words that can change your life and quickstart your sales success.   You'll learn why sales is the art of making a recommendation, and the process you must follow in order to earn the right to make that recommendation; what are some of the most important questions you can ask in order to move the conversation in the direction you want, and to guarantee a positive response; how to stick to your process when your potential buyer keeps interrupting; methods of instilling curiosity in your client; the importance of slowing the sales process down to get fast results; ways that potential leaders can use communication to actualize their leadership potential; and much more.      [00:01 - 10:02] Early Beginnings to Sales Mastery Phil's entrepreneurial spirit from a young age Transition from business ventures to sales expertise Introduction to the concept of "magic words" in sales   [10:03 - 20:46] The Art of the Pitch Strategies for effective selling and communication. Importance of understanding customer needs before pitching Case studies illustrating successful sales conversations   [20:47 - 30:58] Language as a Tool for Influence Discussion on the power of specific phrases and questions How language can steer conversations and outcomes Phil's approach to teaching effective communication skills   [30:59 - 40:50] Leadership Through Words The role of communication in leadership and team dynamics Techniques for providing feedback and inspiring action Stories of transformative leadership through strategic language use   [40:51 - 49:12] Real-world Applications and Closing Thoughts Examples of language's impact in various professional scenarios Phil's personal insights and experiences with communication Final takeaways and the universal applicability of the discussed principles     Want to connect with Phil? Follow him on LinkedIn. Head to his website to understand the power of words!       Key Quotes:   "Selling is earning the right to make a recommendation." - Phil Jones   "Success in selling has nothing to do with you. It has everything to do with how you can help people realize that what you have will help them with the problem that matters in their world." - Phil Jones   "Understand that you can change your world by changing your words. Everything that leaves your mouth is either helping or hurting." - Phil Jones       Connect with Ptex Group: Facebook, Instagram, Twitter, LinkedIn   LEAVE A REVIEW + and SHARE this episode with someone who wants to achieve in business. Listen to previous episodes on  Spotify,  Apple Podcasts, or wherever you get your podcasts!

Author and empathy advocate, Maria Ross busts myths about empathy and clearly defines what it is so that it can be effectively harnessed. In this episode of the Happy Space podcast, Maria Ross, an author and empathy advocate, shares her life-changing experience of surviving a medical trauma, highlighting the role of empathy in her recovery and its influence on her work. Maria discusses her books 'The Empathy Edge' and the soon to be released in fall 2024, 'The Empathy Dilemma,' emphasizing the operationalization of empathy in organizations and its importance in leadership. The conversation touches on common myths about empathy, its innate nature, and methods to cultivate it in business environments and personal lives. Maria and Clare explore the misconceptions surrounding empathy and sensitivity, advocating for a cultural shift towards more human-centered practices in business and personal spheres.Maria Ross is a speaker, facilitator, author, and empathy advocate who believes cash flow, creativity, and compassion are not mutually exclusive. She's spent decades helping forward-thinking leaders and teams connect and engage through empathy to accelerate growth and impact. Maria has authored multiple books, including her most recent title, “The Empathy Edge: Harnessing the Value of Compassion as an Engine for Success” and also hosts The Empathy Edge podcast. Maria understands the power of empathy on both brand and personal levels: in 2008, shortly after launching her business, she suffered a ruptured brain aneurysm that almost killed her and inspired her memoir, “Rebooting My Brain”. In it, she explores the critical importance of empathy in healing and overcoming adversity. Her next book “The Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries”, arrives on shelves in Fall 2024.CHAPTERS03:06 The medical emergency that started Maria's journey07:38 Operationalizing empathy in organizations12:17 Busting empathy myths part 117:31 The connection between empathy and highly sensitivity people21:00 Toning your empathy muscle24:04 Busting empathy myths part 226:51 “Empathy circles” and having powerful conversations30:26 Empathy and gender in leadership36:28 Having better experiences surrounding layoffs39:55 Empathy in personal relationshipsLINKSFor active links, visit www.clarekumar.com/podcastThe Empathy Edge: Harnessing the Value of Compassion as an Engine for Success by Maria RossThe Empathy Dilemma: How Successful Leaders Balance Performance, People, and Personal Boundaries by Maria RossRebooting My Brain: How a Freak Aneurysm Reframed My Life by Maria Ross“The Empathy Edge” PodcastTedX Talk: How to Trojan Horse Leaders into Being More Empathetic | Maria RossTalks at Google: Rebooting my Brain | Maria RossClare's HSP QuizEmpathy Circles WebsiteInstitute for Patient and Family-Centered CareAwakening Compassion at WorkPhil M. JonesExactly What to Say: The Magic Words for Influence and Impact by Phil M. JonesIMAGE CREDITSThe Empathy Edge book - Maria Ross The Empathy Dilemma book - Maria Ross The Empathy Edge Podcast logo - Maria Ross Mark Cuban - WikipediaEmpathy Circles logo - Edwin RutschEmpathy Circles tents - Edwin RutschPhil M. Jone - philmjones.comExactly What to Say book - goodreads.comSatya Nadella - WikipediaOther images - CanvaLearn more about and follow Maria:InstagramYoutubeTwitterLinkedIn

With 2024 on the horizon, we are proud to present "C2P's Top Podcasts of 2023.” Here, we share with you excerpts of our three most popular episodes from our podcasts to round out the year as a celebration of 2023 as we look ahead.1.   Coffee Break with C2P: How to Kickstart Client Relationships with One Phone CallRainmaker Multiplier On-DemandAre you familiar with “right fit client calls?” These calls are key to developing rapport and building a relationship with a potential client quickly and effectively. While listening to the client is a crucial aspect, so is knowing how to steer the conversation and make a lasting connection.In this excerpt of the Bucket Plan® On-Demand podcast, host Matt Seitz, Partner and Chief Marketing Officer at C2P, interviews right fit call experts Gary Pelfrey, Director of Business Development at JL Smith, and Andrei Henson, Advisor Growth Specialist at C2P. They chat about tips and tricks to holding a productive and insightful right fit call that demonstrates your value and sets the stage for a successful client-advisor relationship.To hear more, TUNE IN TO THE FULL EPISODE!2.   Questions that Convert with Phil JonesBucket Plan® On-DemandJason L Smith sits down with Phil M Jones to share some key insights and specific questions advisors can use to convert leads and close sales on this episode of the Rainmaker Multiplier On-Demand Podcast. Phil has spoken in nearly 60 countries and worked with hundreds of organizations. His podcast, Words with Friends, is in its fourth season, and his book Exactly What to Say: The Magic Words for Influence and Impact is a bestseller.LISTEN TO THE FULL EPISODE for even deeper insights on how to get to the root of a prospect's needs.You can reveal as much relevant information as possible when talking with clients by using Phil's list of fool-proof questions — downloadable at c2pe.info/Questions!3.   How to Build a Dementia Care Plan & Team with Bill CohenA Woman's ClarityIt's often not a question of if a loved one will be touched somehow by Alzheimer's or dementia, but when, and creating a care team can help ease some of the pain and uncertainty. Kirsten Schlumbohm, Vice President of Annuity Sales at C2P, sits down with Bill Cohen, CSA®, founder of Cohen Caregiving Support Consultants, to talk about her own family's personal experience as Bill shares how to navigate Alzheimer's and dementia. From caregiving to finances to self-care, listen as Bill offers invaluable insight and resources for families in need.TUNE IN TO THE FULL AUDIO EPISODE or WATCH THE VIDEO to learn a breadth of strategies you can employ with clients. And check out Cohen Caregiving Support Consultants for resources to aid your clients on their care plan journey.

Today's guest is a communication maestro. He is an influencer, author, and speaker who has carved a niche in helping individuals and organizations succeed through effective communication. He started his entrepreneurial journey at 14, turning a weekend car wash gig into a thriving business where he made more money than his teachers by age 15. He's led sales teams, guided Premier League Football Clubs, and played a pivotal role in growing a real estate business to over $240 million in revenue. With a track record spanning 800 industries across 59 countries and five continents, his insights have transformed countless careers. Best known for his international best-seller, "Exactly What to Say – The Magic Words for Influence and Impact," (over a million copies sold!) he has become a sought-after author, speaker, and advisor. He is on a mission to help people master the art of conversation, ask the right questions, and make every word count.  His entrepreneurial success story includes founding five multi-million dollar companies, being the youngest ever winner of the British Excellence of Sales and Marketing Award, being inducted into the National Speakers Association Hall of Fame, and writing seven best-selling business books and one gorgeous children's book, “The Magic of Words.” Please join me in welcoming Phil M. Jones.  In this week's episode, we delve into Phil M. Jones's incredible journey from teenage entrepreneur to international influencer, uncovering the secrets of effective leadership and communication. In this episode, we discuss:

Communication is key in sales, a truth Phil M Jones learned as a 14-year-old selling car washes door-to-door in his neighborhood. Within a year, Phil was making more money than his teachers — and he had the foundation for his future paradigm-shifting book, “Exactly What to Say: The Magic Words for Influence and Impact.” Discover how listening, asking better questions and speaking to specific situations can help you convert more conversations into clients.

On the manufacturing floor, have you ever walked away from a conversation feeling like you made a conversation more complicated? Or have you asked a team member to do something multiple times, then felt frustrated when they still didn't do it? Your words might be the problem! In this episode of the Mindfulness Manufacturing podcast, Phil M. Jones is here to help! Phil is a master of influence and persuasion, and the author of international bestseller Exactly What to Say: The Magic Words for Influence and Impact. In this podcast, Phil breaks down how leaders can change their mindsets and language to find the fuel for sparking productive conversations, plus shares some of his insights on how we can all use our words to change the world. 3:00 – Leaders are often asked questions from their team, customer base, and others. As a leader, it's not always your job to provide an answer. Instead, what you often need to do is add an increased layer of clarity. 4:30 – “Help me understand” is a very powerful phase. Example: instead of saying “why haven't you done this safety check?” ask “help me understand why you believe it's important that we need to do a safety check.” 5:30 – Don't default to “tell” mode. Be curious and think about the best ways to serve your community and solve the problem. 6:30 – Questions are usually a strong way to start productive conversations. 8:00 – In great conversations, intentionality is key. This is important in all industries and even relationships outside work, like with your partner or children. 9:30 – Conversations should be fueled from a position of curiosity. 10:00 – If you don't understanding someone's context, your content is not going to get through to them. Take time to earn someone else's context before you add more noise! 10:30 – To find someone's context, try questions like “when was the last time . . .” or “how do you think it made us feel?” 11:11 – If you've told someone to do something multiple times and they're still not getting it, the problem might actually be YOU and your communication 12:30 – Don't focus on what you need to say. Ask yourself what the other person needs to hear to understand what you're saying. 13:03 – “I'm guessing you haven't got around to it . . .” is another impactful conversations starter that sets you up for productive dialogue and finding solutions. 13:30 – Let others “own” the solution. 13:37 – You don't want an answer—you want things to get done! 16:45 – Even if you think you're able to think quickly, time some extra time to think about what you need instead of just blurting out the first thoughts that come to mind 19:05 – People do things for their own reasons, not for yours 19:45 – Questions start conversations, conversations become relationships, relationships create opportunities, and from new opportunities you can drive new actions 22:45 – When you need to get someone's attention, assume everyone is always busy and be dirct and intentional with your request 26:15 – Using the right words is important when communications by email, too. Don't put too many questions into one email and be sure you give the other person something to respond to. Connect with Phil M. Jones: Website Find additional resources at ExactlyWhatToSay.com Buy Exactly What To Say  

Relationship milestones are always evolving, and seemingly never ending. Once you have the “exclusivity talk,” then you need to wait for the right time to move in together. Once that happens, everyone starts asking when you're going to get engaged, when are you getting married, when are you going to have a baby and when are you going to have another baby…it never ends, right? To make matters more complicated, it's difficult to figure out when the right time is for YOU to hit these milestones, the first one being the three words we all long to hear! We dive in and discuss how soon is too soon to say “I love you,” what are the signs that it's the right time to say the magic words, why long distance and being a woman may or may not affect matters, and what to do if your words aren't reciprocated.   Keep it Complicated with Jen, NotJen, and Rob: Host Socials - @jenifergolden, @laurenleonelli, @foreversevors, @complicatedshow Shop our Pod merch - shop here Shop our Amazon store - https://www.amazon.com/shop/complicatedshow Support - https://www.patreon.com/itscomplicated

Are you Creative? Can you stir up creativity in yourself and your team? Join host Tom Bump and his guest, Jason Tilley as he drops some powerful questions you can ask to either accelerate creativity or stop it in it's tracks!   To connect with Jason for help in this area: jason@ministryaccelerator.org https://ministryaccelerator.org/ Resources Mentioned: Caffeine for the Creative Mind Imagineering Pyramid

Everyone has had the experience of meeting someone who you think might be a good fit for your product or service, but you're not sure how to shift the conversation from a casual chat to talking about what you do or what you offer, and getting their interest.So today, we're talking with Nicole Cramer about how to start conversations that lead to sales. She is an Exactly What to Say Certified Guide, and she's going to share that method for making sales while you're making conversation.Nicole Cramer is a high-vibe sales coach for female health and wellness entrepreneurs and CEO of Healthy Steps with Nicole. She specializes in how to start conversations that lead to clients through her proven sales system and she is also one of only twelve Exactly What to Say Certified Guides, making her a specialist in sales language and conversion. Nicole's focus is on high-touch, relationship based selling where making the customer is more important than making the sale.Listen to the full episode to hear:How planning for the critical conversations in your business can help you stay in the momentWhy you need to bring curiosity and empathy to your sales conversationsHow asking questions keeps you in control of the conversationThree rejection-free ways to open a conversationLearn more about Nicole Cramer:Healthy Steps with NicoleInstagram: @thenicolecramerLearn more about Gillian:Small Business 101Startup SocietyGet on the waitlist for VALIDATEProfit Planning ChallengeGet in touch!Instagram: @GillianZPerkinsResources:Exactly What to Say: The Magic Words for Influence and Impact, Phil M Jones

Sales is about creating buying decisions that are in the customer's best interests. And one of a successful salesperson's most powerful tools to do that is how they communicate — and the specific word choices they make. But not everyone is gifted with charisma and improvisational skills. How do you improve your conversational intelligence, change perspectives and build stronger relationships with your customers with well-thought-out words? My guest today is a highly sought-after trainer, coach, and leadership consultant. Steven Lozada is the President of UpwardMindset, a gifted jazz musician, an MBA, and a professionally certified trainer in a variety of disciplines. In this insightful and informative episode, we'll discuss: - How forging a connection is the most important part of your sales conversation - Elevating what Steven calls your "trust equity" - Rejection-free openings and why objections are a gift - The power of “no-oriented questions” - How to keep customer conversations moving forward without being manipulative More information about Steven and today's topics: LinkedIn Profile: https://www.linkedin.com/in/stevenlozada/ Company Website: https://www.upwardmindset.com/ Exactly What to Say: The Magic Words for Influence and Impact, by Phil M. Jones: https://www.amazon.com/Exactly-What-Say-Influence-Impact-ebook/dp/B073SF65ZZ Please follow and rate our show — we love your feedback! FeedSpot has included us on their list of the top 30 best sales podcasts.

Please, Thank You, I'm Sorry. I love you. Help, Thanks, Wow. Hallelujah. An academic, poet, and lover of words, I'm continually fascinated by what language inspires, propels, and empowers us. Time and again, I have found that words have power, to bring mindfulness, intention, medicine. Show notes and links in my Say the Magic Words: Musings on Resonant Affirmations, Powerful Phrases, Prayers, Stands & Mantra blog article at ablythecoach.com/blog Reflection Questions What language speaks to you? What is your favorite word or affirmation? Which words do you find yourself repeating when you need strength, courage, or solace? Are there words which you'd like to stop saying to yourself? How would you like to transform your self-talk? What do you want to create that could be supported by a prayer, motto, or powerful words? I would love to hear about your current inspirational intention, stand, or words of power as well as the challenges you're currently facing on social media @ablythecoach

Phil M Jones is the author of the mega best-selling sales book, Exactly What to Say: The Magic Words for Influence and Impact. In today's conversation we talk about “magic words”. I really like Phil's book. He provides incredibly simple (yet highly effective) takeaways about the phrases that any seller can incorporate into their day-to-day selling that open the doors to in-depth conversations with buyers, help you understand and effectively answer objections, and thoughtfully challenge a buyer's perspective. We're going to go over a number of examples from Phils' book, including my favorite “magic words” that you can use to help your buyers visualize success. This conversation was originally recorded in 2021.

A few years back I read the book Exactly What to Say: The Magic Words for Influence and Impact​ by Phil M Jones, and within 6 months I had nearly doubled my conversion rate in my own agency. So when the opportunity arose to have Phil come on the podcast to share with you the power of your words in sales, I was more than eager to get this out to you. This week, episode 127 of The Digital Agency Growth Podcast is about the efficiency of word choice in sales with Phil M Jones! Watch our new recorded video training: Relationship-Driven New Business At-ScaleIn this episode of The Digital Agency Growth Podcast, Dan Englander and Phil M Jones are sharing the importance of being innately curious and actionable steps you can take right now to crowdsource brilliance. Phil M Jones thinks and acts differently. His precise insights around communication added to a proven personal pedigree of peak performance and a richness of real-world experience mean that Phil is the kind of thought leader whose counsel is sought by other thought leaders. He passionately believes that the answer to increased success, in every area of life, is to ask better questions, focus on QUALITY of conversation as well as quantity and that quite often, the difference between you, and all the others, is knowing exactly what to say, when to say it, and how to make more of your conversations count. Best known for his international best-selling book, Exactly What to Say – The Magic Words for Influence and Impact and his vast experience as a professional speaker at conferences and events, what is often overlooked is the strategic intellect he provides behind the scenes for some of the world's biggest brands to understand their critical conversations and the success language required to maximize their effectiveness.To date, more than 800 different industries, across 59 countries and 5 continents have benefitted from his input. Trusted by dynamic and aspiring leaders in Healthcare, Real Estate, Automotive, Financial Services, SaaS, Home Improvement, Retail and many more – Phil is the kind of expert that achieves his success through the people he supports and adores seeing other people shine.In this episode, Dan and Phil discuss the following:Why Phil believes it's not about being born a natural salesperson, but rather being innately curious as a person that leads to success in sales industries.The magic words in sales that you probably use incorrectly and are breaking your own sales opportunities. Getting in through the side door, rather than trying to reach out to the gatekeepers, to the decision-makers and how to break through the noise.The power in understanding the examples, rather than the principals, and how you'll learn to approach conversations with potential clients differently.The conversation truly encompasses all areas of compassionate and integral sales, all from a high-level sales perspective. This episode will also help you create better conversions tomorrow, so make sure you tune in!CONNECT WITH Phil M Jones:LinkedInInstagramWebsiteCONNECT WITH DAN ENGLANDER:LinkedInSales Schema

#คำนี้ดี วันนี้มีเทคนิคการโน้มน้าวใจคนจากหนังสือ Exactly What to Say: The Magic Words for Influence and Impact โดย Phil M Jones ที่ยังไม่มีแปลไทยมาฝาก ถ้าอีกฝ่ายกำลังลังเล สองจิตสองใจ ตัดสินใจไม่ถูก เราจะมีวิธีอะไรบ้างที่จะช่วยให้เขาตัดสินใจในแบบที่เราต้องการ   Shownote: People hate to feel manipulated and nearly always want to feel like they made the final decision.  The words, “As I see it, you have three options,” help the other person through the decision-making process and allow you to appear impartial in doing so.  The rhythm of three makes for easy listening for the other person, and by leaving your preferred choice until the end, you easily build the value of that option and load the choices so your preferred outcome stands out as a clear favorite. 

#คำนี้ดี วันนี้มีเทคนิคการโน้มน้าวใจคนจากหนังสือ Exactly What to Say: The Magic Words for Influence and Impact โดย Phil M Jones ที่ยังไม่มีแปลไทยมาฝาก ถ้าอีกฝ่ายกำลังลังเล สองจิตสองใจ ตัดสินใจไม่ถูก เราจะมีวิธีอะไรบ้างที่จะช่วยให้เขาตัดสินใจในแบบที่เราต้องการ Shownote: People hate to feel manipulated and nearly always want to feel like they made the final decision. The words, “As I see it, you have three options,” help the other person through the decision-making process and allow you to appear impartial in doing so. The rhythm of three makes for easy listening for the other person, and by leaving your preferred choice until the end, you easily build the value of that option and load the choices so your preferred outcome stands out as a clear favorite.

Exactly What to Say by Phil M. Jones delves into words, phrases, and questions that can help keep you in control of conversations and negotiations, making sales and influence more likely simply by changing a few small details about the way you speak. On this episode of the @4fitfatherhood podcast, we duve into another business of fatherhood segment. While anyone could benefit from this book and the advice it presents, it is heavily geared toward business people and, more specifically, salespeople. The advice will be most directly applicable to those regularly involved in sales. As fathers, whether we know it or not, we are constantly selling ourselves, our ideas, and our morals. Using these magic words can help you create a bigger impact in your relationships with your children and your significant other. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/4fitfatherhood/support

Phil Jones is the author of seven Best-Selling Business Books, and he is the creator of the Exactly series, including “Exactly What to Say: The Magic Words for Influence and Impact.” Phil is an entrepreneurial success story who has founded five multi-million-dollar companies. Phil is a dual citizen of the United States and England, which … Continue reading "171. Phil M Jones – Exactly What to Say: The Magic Words for Influence and Impact" The post 171. Phil M Jones – Exactly What to Say: The Magic Words for Influence and Impact first appeared on School for Good Living Podcasts.

We spend a lot of time learning the hard skills of entrepreneurship. And that makes sense, right? We need to learn the strategies, tactics, and technical skills to build a business doing what we love.But even though most of our energy goes to the hard skills, the soft skills of entrepreneurship are just as important. Successful pitches, networking connections, and sales conversations often come down to what we say and how we say it.Tune in to this episode to hear about the four magical phrases that will help you to come across as confident and clear when you're proactively marketing your business.KATIE'S INSTAGRAM: https://www.instagram.com/katiewussow/KATIE'S WEBSITE: https://katiewussow.com/GET THE FREE 90-DAY PLAN TEMPLATE: https://katiewussow.com/plan

Influence can seem like a mysterious thing, until you have someone who understands it explain it to you in easy-to-understand terms. That's what Phil Jones does in his book, Exactly What to Say: The Magic Words for Influence and Impact. Consider it to be a “how to” manual for influence. The good news is that Phil unpacks that goodness for you on this “throwback” episode from our Negotiations Ninja archives. Listen. Get Phil's book. Carry it with you on your sales calls or keep it at your desk for those virtual meetings. It's a powerful tool for your arsenal.

In today's episode, I'm super excited to be joined by Phil M Jones, the author of the incredible book, Exactly What to Say: The Magic Words for Influence and Impact. I've studied influence for a long time, and I have to say, Phil's book is one of the best in the category. Not only is it packed with brilliant insights, actionable principles - it's also highly consumable and accessible enough that anyone can pour its teachings into their lives, and according to Phil, this is all by design. He sat down with us and shared what drove him to write the book, how and why he went completely against the grain in the writing, packaging and publishing of the book.    Phil M Jones is a Master of Influence and Persuasion, author of Seven Best Selling Business Books, including Exactly What To Say, and one children's picture book, producer of the most listened to non-fiction audiobook of all time. His precise insights around communication, added to a proven personal pedigree of peak performance and a richness of real-world experience mean that Phil is the kind of thought-leader whose counsel is sought by other thought-leaders. Best known for his international best-selling book, Exactly What to Say – The Magic Words for Influence and Impact and his vast experience as a professional speaker at conferences and events, what is often overlooked is the strategic intellect he provides behind the scenes for some of the world's biggest brands to understand their critical conversations and the success language required to maximize their effectiveness. To date, more than 800 different industries, across 59 countries and 5 continents have benefitted from his input. Trusted by dynamic and aspiring leaders in Healthcare, Real Estate, Automotive, Financial Services, SaaS, Home Improvement, Retail and many more – Phil is the kind of expert that achieves his success through the people he supports and adores seeing other people shine.    Influence is the ability to make our conversations count, but exactly how to do it isn't something we're taught. So we end up needing to be influential in high stakes situations, but what if we could distill influence down so that we can use it in low stakes interactions like convincing our kids to clean their rooms, or our spouse to eat at that Italian restaurant for dinner?    It's hard to increase our influence without practice, and confidence is often the missing ingredient. If we turn down the pressure, ramp up our experience, increase the reps we can build our influence-competence through confidence and experience.    Guest Info   Phil M Jones is a Master of Influence and Persuasion, author of Seven Best Selling Business Books, including Exactly What To Say, and one children's picture book, producer of the most listened to non-fiction audiobook of all time. Phil M Jones thinks and acts differently. His precise insights around communication, added to a proven personal pedigree of peak performance and a richness of real-world experience mean that Phil is the kind of thought-leader whose counsel is sought by other thought-leaders.   He believes with passion that the answer to increased success, in every area of life, is to ask better questions, focus on QUALITY of conversation as well as quantity and that quite often, the difference between you, and all the others, is knowing Exactly what to say, when to say it, and how to make more of your conversations count.   Entering the world of business at the tender age of 14, with nothing more than a bucket and sponge, he went from single-handedly washing cars on weekends to hiring a fleet of friends working on his behalf, resulting in him earning more than his teachers by the time he was 15.   Best known for his international best-selling book, Exactly What to Say – The Magic Words for Influence and Impact and his vast experience as a professional speaker at conferences and events, what is often overlooked is the strategic intellect he provides behind the scenes for some of the world's biggest brands to understand their critical conversations and the success language required to maximize their effectiveness. To date, more than 800 different industries, across 59 countries and 5 continents have benefitted from his input. Trusted by dynamic and aspiring leaders in Healthcare, Real Estate, Automotive, Financial Services, SaaS, Home Improvement, Retail and many more – Phil is the kind of expert that achieves his success through the people he supports and adores seeing other people shine.    For more information, visit https://www.philmjones.com/.    CTA   ​​Please leave us a review at https://ratethispodcast.com/nla  

Let's get your cleaning questions answered about pricing for residential cleaning and turnover service for Airbnb's. Pricing for house cleaning has gone up since covid along with supplies, PPE, fuel, vehicles, and cleaning equipment and parts. These tips about pricing your #cleaningbusiness will keep you and your business in alignment with competitive services in your area. Note: In the United States the East and West coast cities charge higher rates due to the cost of living. Today's Ask a House Cleaner sponsor is Savvy Cleaner Training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your host today is #AngelaBrown *** YOUR CLEANING QUESTIONS ANSWERED ABOUT PRICING CHAPTERS *** 0:00 - Meet Angela Brown the House Cleaning Guru 0:37 - Should you give the client a discount for more hours worked? 1:14 - Why have prices for cleaning rates gone up since covid-19? 1:44 - How to unbundle your cleaning services for better pricing 2:20 - Why house cleaning overwork leads to fatigue 2:38 - How pricing is different from residential to AirBNB cleaning 3:57 - How to schedule an AirBNB clean vs. a residential clean 5:07 - How do you charge more after you've given your price? 5:41 - How to avoid underbidding on a job estimate for house cleaning 6:31 - How to reprice a house after you've started the job *** GOOD KARMA RESOURCES *** Exactly What to Say: The Magic Words for Influence and Impact - https://amzn.to/2WqePjM How Clients Buy: A Practical Guide to Business Development for Consulting and Professional Services - https://amzn.to/2WS8DQH How to Price Your Cleaning Services - http://amzn.to/2FSGQd2 Be the Go-to: How to Own Your Competitive Market, Charge More, and Have Customers Love You for It - https://Amzn.To/3dpciaz What They Don't Teach You in Business School - https://Amzn.To/2xni3d6 These good karma links connect you to affiliated sites that offer products or services that relate to today's show. As an affiliate and Amazon Associate, I earn from qualifying purchases. Your support pays our production costs and helps raise awareness for cleaning in 191 languages. THANK YOU. *** RATE THIS SHOW *** https://sotellus.com/r/savvy-cleaner *** RATE THIS PODCAST *** https://ratethispodcast.com/askahousecleaner *** TRAINING & CLEANING CERTIFICATION*** https://savvycleaner.com/join *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown ***FUNNY CLEANING SHIRTS – THANK YOU GIFTS FOR MAIDS*** Daily Giveaway - https://funnycleaningshirts.com *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** Facebook: https://Facebook.com/SavvyCleaner Twitter: https://Twitter.com/SavvyCleaner Instagram: https://Instagram.com/SavvyCleaner Pinterest: https://Pinterest.com/SavvyCleaner Linkedin: https://www.linkedin.com/company/SavvyCleaner TikTok: https://www.tiktok.com/@savvycleaner? *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR A WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean, how to declutter, and how to create a space to live in that makes your heart sing. Our host, Angela Brown, a professional house cleaner for 25 years, ran and managed one of the largest independently owned cleaning companies in the Southeast United States. She is the CEO and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry here's how to work with us -https://savvycleaner.com/brand-deals *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com SAVVY PERKS – Employee Pricing for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com FUNNY CLEANING SHIRTS – Incentive and thank you gifts for house cleaners and maids. https://FunnyCleaningShirts.com *** VIDEO CREDITS *** VIDEO/AUDIO EDITING: Kristin O https://savvycleaner.com/reviews/kristin-o HOST: Angela Brown https://savvycleaner.com/reviews/angela-brown PRODUCER: Savvy Cleaner https://savvycleaner.com

Phil M Jones is the author of the mega best-selling sales book, Exactly What to Say: The Magic Words for Influence and Impact. In today's conversation we talk about “magic words”. I really like Phil's book. He provides incredibly simple (yet highly effective) takeaways about the phrases that any seller can incorporate into their day-to-day selling that open the doors to in-depth conversations with buyers, help you understand and effectively answer objections, and thoughtfully challenge a buyer's perspective. We're going to go over a number of examples from Phils' book, including my favorite “magic words” that you can use to help your buyers visualize success. Connect with Andy: LinkedIn Sponsored by: Revenue.io | Unlock exponential growth with an AI-powered RevOps platform | Revenue.io BombBomb | Build better business relationships with video messaging | BombBomb.com Scratchpad | The fastest way to update Salesforce, take sales notes, and stay on top of to-dos | Scratchpad.com Explore the Revenue.io Podcast Universe: Sales Enablement Podcast Selling with Purpose Podcast RevOps Podcast

Jason S. Bradshaw is a global strategic adviser to C-suite executives and start-ups, a keynote speaker on customer and employee experience, digital transformation and leading through crisis.   He has led transformative change with some of the most recognizable brands like Target, Fairfax and Volkswagen. Delivering phenomenal customer-centric growth including over 200% increase in lead generation, $36 million in e-commerce sales in year one, and decades of customer and employee metrics improvements.   He is a best-selling author on customer and employee experience, recipient of over 40 industry awards and voted 1 of 30 global gurus on customer service and experience.   Questions   In your own words, can you share a little bit about your journey, how you got to where you are today? Can you maybe share one or two examples of just experiences you've had either working in an organization where you saw that the employee experience is just as important as the customer experience or even in a capacity where you played a leadership role and you saw that it really played an impactful part? What are some areas that you think organizations have had to maybe give a little bit more emphasis to, especially in light of this global pandemic? Could you share with us maybe what's the one online resource, tool, website or app that you absolutely can't live without in your business? Could you also share maybe one or two books that have had the biggest impact on you, it could have been a book that you read recently, or maybe a book that you read a very long time ago, but it still has had a great impact on you. We have a lot of listeners who are business owners and managers who definitely feel that they have great products and services, but sometimes they feel that they lack the constantly motivated human capital, so constantly motivated human people. If you were sitting across the table from one of these persons, what is the one piece of advice that you would give them to have a successful business? Could you share with our audience, what's the one thing that's going on in your life right now that you're really excited about? It could be something that you're working on to develop yourself or your people. Where can listeners find you online? Do you have a quote or saying that during times of adversity or challenge, you'll tend to revert to this quarter or saying, it kind of just helps to get you back on track or get you refocused.    Highlights   Jason's Journey   Me: Even know we read your bio and it really does sum up all you've done in your lifetime. We always like to hear from our guests, in their own words a little bit about their journey, how they got to where they are today. And I have quite an idea because I've read about half of your book, it's all about CEX so I do know a little bit, but maybe you could just share that summary for us so that our guests can get a great understanding of who you are.   Jason shared that his journey started at the age of 14, like so many young teenagers, he wanted to buy stuff and he could have gone and worked at a local store or he could do something different, he went down the path of doing something different and started selling his own telecommunication and computer hardware and software.   And it really came about because he had this undying curiosity of this thing called business, his parents had side hustles, his grandparents had their own businesses and he just thought, there's got to be a smarter way than just going to work at the local supermarket and getting minimum wage was not the fast track to get the nice shiny gadgets he wanted to buy.   So, it all started at that first business, but at the age of 12, he can remember saying to dad, “Can you buy me this business magazine?” And he looked at him like he was some crazy kid, but he did in a way. And when he was interviewed at 14 years of age, he said, “I can't compete on price, but I can compete on the service that I deliver.”   And that has been the hallmark of his career. For over 20 years, he's worked with some of the world's largest brands, helping them significantly improve the experiences that they deliver through caring about their customers. And this is a journey, not a destination.   So, certainly over the 20 years, the way he talk about it, the things that he's done and the results that he's delivered has improved, but it all comes down to those very early days where he was curious about business and at the same time of having that curiosity, he wasn't just reading about how to sell stuff but he was reading people like Tom Peters and his book The Pursuit of Wow!: Every Person's Guide to Topsy-Turvy Times, and about how you can differentiate yourself in more ways than just through product and price.   The Importance of Employee Experience and Customer Experience    Me: Now, as I mentioned earlier, I started reading your book, It's All about CEX!: The Essential Guide to Customer and Employee Experience. And I just want you to maybe share one or two examples of just experiences you've had either working in an organization where you saw that the employee experience is just as important as the customer experience or even in a capacity where you played a leadership role and you saw that it really played an impactful part. Because as you mentioned in the book, there are times when you said some senior leadership persons see customer experience as a feel good type of thing and they don't necessarily see the bottom line impact of it.   And you gave quite a few examples of if you take care of people inside of course, they will take care of external customers, and that will create loyalty and retention. But just give us maybe two examples that you've had, as I said, either as a leader or just working in an organization as an employee.   Jason shared that he can remember starting a job with a telecommunications company as the National Customer Service Manager of an enterprise team and he didn't know it at the time, but sometime after starting one of the people more senior than him said to him, “The reason we gave you the team that we gave you was because we figured it's been broken for so long, if you get it wrong, what's it matter?”   It's been broken for so long. And what he walked into was he thinks he would call it the departure lounge, because people were leaving the team, leaving the business just as fast as you could recruit them when he turned up. And you can imagine what that's like, you've got new people that are worried about getting through the trial period, of their probation period, you've got new people that absolutely have not got the skills or the ingrained training around what they're meant to be doing.   And then the only tenured people or the majority of the tenured people within the team are there because they're fearful that they can't get another job. And so, you don't necessarily have the talent, you have what you have.   And every metric and they were serving corporate customers, every metric that there was, was failed.   And wind forward just six months, and every metric was being achieved, they were no longer being referred to as the departure lounge, because they had some turnover when he first started, but that was intentional turnover as they rebuilt the team.   And rebuilding the team was about really being clear with their team members about what success looked like, about providing them with regular coaching bites. So, not expecting someone to know everything from day one, or trying to train them everything from day one, but consistently improve their skills.   And then the third thing was bringing humanity into the team. So, if someone made a mistake, not using that as a reason to chastise them, or belittle them, but rather using that as an opportunity to help them learn and grow.   Now, there is always a limit to that one, someone can't make a mistake, the same mistake every day for 50 days. But if you take it a genuine approach that people turn up wanting to do a great job, and you enable them to do so and when they have a misstep, you walk them through that, the results are phenomenal.   And like he said, in 6 months, in under 6 months, we went from meeting no metrics to being the only team meeting all the metrics. And those metrics, importantly, weren't just organizational metrics, they were every month judged by corporate performance of their customers.   So, the customers that they were serving had contractual service levels that were different to each other, and they had to meet them all. And so, he thinks that's a real testament to what can happen when you actually start caring about the employees.   And, of course, it's not just in contact centres where that may makes sense, it matters everywhere. And equally, not caring about your employees can have the opposite effect of what he was just explaining.   He worked for a company where there was a new senior leader joined the leadership team and that individual believed in one thing, cost cutting. And if you had a conversation around, “Do we have the $2 biscuit or the $2.10 cent biscuit in the lunch room, in the break room?” Well, then the first response was, “Can we get the $1.90 biscuit and we're going to limit the number of biscuits we put out each day because people can't have two biscuits.” And when you have someone come in and disrupt a culture in that respect, what ends up happening is a whole lot of inefficiencies because people spend their time talking and gossiping around how things have changed for the worse and inevitably start looking for work elsewhere as opposed to being focused on the mission of the company.   Areas Where Organizations Have Place Emphasis in Light of the Global Pandemic   Me: So, the employee experience is just as important as the customer experience. I know you're in Australia, I guess you could share a little bit about how COVID has impacted customer experience in your parts of the world. But are there some areas that you think organizations have had to maybe give a little bit more emphasis to, especially in light of this global pandemic? I know a lot of people have to be working from home, have you seen any trends where people had to make a change or shift in terms of their approach to employee experience and customer experience since the pandemic versus pre pandemic? Have people had to exercise a little bit more empathy and compassion towards people and is it a case where employees are less tolerant if organizations are not extending these types of behaviors to them, and does that impact the external customer? How have you seen it playing out on your side of the world?   Jason shared that across Australia and North America where the majority of his clients are, the number one thing that he knows the pandemic has impacted organizations is the level of trust that they have in their employees.   And he means that in a really great way, think of the organizations 13/15 months ago would have never considered letting people work from home. And through necessity, they had to, and they had to also trust that their employees were going to do the right thing when they were working at home and he feels that that trust has been paid back 10 times by employees.   The real challenge now as different parts of the world open up again, is will that trust be extended, was it a situational trust?   Or was it really the turning point that led to trusting and we've certainly seen a lot in the media around different companies and how they're embracing or not embracing a flexible work environment.   But definitely, he sees that on the main there is a greater willingness to have that flexibility with employees, which ultimately leads to a better experience for customers and that's because if an employee feels empowered and trusted to do the right thing, then they're going to do the right thing more times than not.   The other thing that has occurred is and he loves the word empathy that Yanique mentioned, is that to an extent, customers have become certainly in the early parts of the pandemic, that they themselves have had more empathy towards who they were doing business with because everyone was in this together, nothing more like a common cause to bind people together, whether it be customers or employees.   The real challenge though is what companies have done and learned through the pandemic. So, at the very beginning of the pandemic, you had empathy from customers, because they were living the same pain that the people that were serving them were living them regardless of socio demographics, everyone's lives got disrupted, some more than others but everyone's lives got disrupted. The real challenge though is that we're 18 months in some countries, we're 18 months into the pandemic and there are companies still using the pandemic as an excuse for bad customer service.   There's a telephone company that he won't name names, but the telephone company is a very large company and when you contact them today, whether it be via telephone, by web form, via online chat, the very first thing that they say to you is that, “Due to the pandemic, there we are experiencing significant delays.”   Now, they have a large outsourced operation that, yes, 18 months ago was having some problems, but they've also had 18 months to find a solution to that problem. And organizations need to move beyond the pandemic as a reason for not delivering a great experience for customers.   And the research is there to back that up, 30% of consumers will now leave a business after just one bad experience and it's easy for them to do so. There are companies that are doing things today that they just 2 years ago would have never thought they would be doing but they're doing it because they have to survive.   And that becomes the customer's new expectations, once you start doing home delivery because of the pandemic, as soon as your country opens up, or your city opens up, that doesn't mean the customers just suddenly doesn't enjoy the benefits of home delivery.   And so, he thinks the real challenges that we've had this is massive injection of empathy up front on every side of the coin but organizations are not taking the lead during the pandemic to reinvent, to fix their broken things that were broken in the beginning so that their customers don't have a reason to look elsewhere.   Me: So, those are really, really good things that you brought up and I'm happy that you were able to show us where it is that customers have been placing an emphasis on especially since the pandemic as well as where organizations have been putting their emphasis on.   App, Website or Tool that Jason Absolutely Can't Live Without in His Business   When asked about online resources that he cannot live without in his business, Jason shared that he's going to say the Qualtrics Learning Network. Qualtrics is a large software company that provides research solutions in the experience management space. And whether it's Qualtrics, or someone else, what he's saying here is, and the reason he says Qualtrics is because there is almost every day new case studies, new thought leadership, new information to help individuals in small businesses or in large enterprises grow their practice, their intentional practice on delivering great customer and employee experiences.   And so, he thinks the best online resource for any entrepreneur out there or leader is one like the Qualtrics Learning Network where you can constantly get fed new thought leadership and new ways of doing things and not because you have to change what you're doing every week, but a healthy curiosity and openness to see what is class leading today will help inform your decisions and ensure that you continue to grow forward.   And he thinks that's the biggest challenge that most companies have, especially small businesses have is that they start with this really great ambition to be better than the store down the road and perhaps at first they are but they fail to continue to evolve and innovate so that they stay competitive and mindful that today their experiences that they're delivering are being judged not based on the last time he had his car serviced, or the last time he went to a bank, it's been judged on the best experience, his last best experience regardless of the industry. So, something like the Qualtrics website where you get exposure to the evolving nature of business globally he thinks is really great.    Books That Have Had the Greatest Impact on Jason   When asked about books that have had the biggest impact, Jason shared he'd already mentioned Tom Peters The Pursuit of Wow!: Every Person's Guide to Topsy-Turvy Times, it was one of the very first business books he ever read, he thinks everything in that book still plays through today, anything by Tom Peters will certainly get you thinking. But let's move to today, there are three books: ICONIC: How Organizations and Leaders Attain, Sustain, and Regain the Highest Level of Distinction by Scott McKain 2.The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty by Shep Hyken Exactly What to Say: The Magic Words for Influence and Impact by Phil M. Jones   He mentioned those three books because any of them will absolutely help you start to get clarity and start to move forward in creating a better experience for your customers and your employees. But here's the thing, none of those books are about hugging your customers, it's about making really strategic steps to improve the commercial viability of your business, while also differentiating your business through the experiences that you create and deliver.    Advice for Business Owners Who Lack the Constant Motivated Human Capital   Jason shared that the first thing piece of advice that he would give is ask your employees “When was the last time they had experienced achievement in your business?”   “And what's preventing them from having achievement more regularly?”   So, humans, employees, measure their experience and their engagement with us is really impacted across three lenses, did they have success or achievement in their day, everyone wants to go home or in their working day by feeling that they actually were useful, that they achieved something, that it wasn't just the same old, same old.   They of course, want things to not be handed to them on a silver platter, but they don't want things to be difficult for the sake of being difficult.   And the third thing is that they want to feel a human connection with their leadership and with their business.   So, if you ask your team members, “When was the last time you had achievement and tell me why you aren't having achievement more often?”   You will start to unearth the real challenges in your business and if you turn around and start taking action in small ways, and big ways to remove those barriers to achievement, your employees will start to see that you genuinely care, they'll start experiencing more achievement, because you're removing the roadblocks and through that, you'll build engagement and loyalty and motivation.   What Jason is Really Excited About Now!    Jason shared that the number one activity that he's working on right now is finalizing his manuscript for his next book. So, he has a new book coming out in quarter 1 - 2022 and this book has completely changed in direction at least two or three times as a result of the pandemic.   And he's really knuckling down to finish it off, because this book will really help organizations and leaders in businesses of all size, take their business to the next level, and be really practical, and filled with great case studies to help organizations in any industry move forward. And so, he can't wait to have it finished but he also can't wait for people to get it in their hands, and importantly, taking action as a result.   Where Can We Find Jason Online   Twitter – @jasonsbradshaw LinkedIn - Jason S Bradshaw Instagram - @jasonsbradshaw Facebook - @jasonsbradshaw Website – www.jasonsbradshaw.com   Quote or Saying that During Times of Adversity Jason Uses   When asked about a quote or saying that he tends to revert to, Jason shared, “The standard that you walk past is the standard that you accept.” We can all get so wrapped up in the busyness of the day, of the crisis, of the moment, but the moment we start walking past people in our organization, or start letting ourselves slip in our standards, and then we start to dilute the overall experience of our customers and employees. So, the standard that you will past as the standard you accept, let's lead by example and set the standard.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners    Links The Pursuit of Wow!: Every Person's Guide to Topsy-Turvy Times by Tom Peters It's All about CEX!: The Essential Guide to Customer and Employee Experience by Jason S. Bradshaw ICONIC: How Organizations and Leaders Attain, Sustain, and Regain the Highest Level of Distinction by Scott McKain The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty by Shep Hyken Exactly What to Say: The Magic Words for Influence and Impact by Phil M. Jones   The ABC's of a Fantastic Customer Experience   Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

What we think and allow ourselves to avoid doing has a huge amount of effect on the outcomes we see in life. In this audio version of my Youtube episode, I share 4 thoughts I think everyone needs to avoid playing on repeat. ---- Hire Me To Speak At Your Event: http://www.DavidPrideSpeaks.com --- Books I'm reading this month: Exactly What to Say: The Magic Words for Influence and Impact - https://amzn.to/3hEHgVCA Testament of Hope: The Essential Writings and Speeches of Martin Luther King Jr. - https://amzn.to/3kjgYcZ --- If this episode helps you out, step on over to Buy Me A Coffee and show some love! http://www.buymeacoffee.com/davidapride​ --- Feeling totally alone and like no one would care if you weren't here anymore? That's a thought pattern you should talk about more. Call the anonymous Suicide Prevention Hotline: 1-800-273-8255 (Some links are affiliate links. )

How do you move your audience? How do you influence people? Phil Jones provides the script in his book “Exactly What to Say: The Magic Words for Influence and Impact.” His practical field manual is something that you can reference in your negotiation preparation to help you pinpoint exactly what you need to say to influence ethically. Don't miss it!

Phil M Jones is the author of the mega best-selling sales book, "Exactly What to Say: The Magic Words for Influence and Impact." In today's conversation we talk about “magic words”. I really like Phil's book. He provides incredibly simple (yet highly effective) takeaways about the phrases that any seller can incorporate into their day-to-day selling that open the doors to in-depth conversations with buyers, help you understand and effectively answer objections, and thoughtfully challenge a buyer's perspective. We're going to go over a number of examples from Phils' book, including my favorite "magic words" that you can use to help your buyers visualize success. Learn more about your ad choices. Visit megaphone.fm/adchoices

Sales is something slimy and sleazy for many coaches. The bad news is you need to close deals to make money as a coach, which makes sales and marketing inevitable. The good news? There is an absolutely easy route to landing sales with your prospects. No, you don’t have to bang your head against the wall trying to convert people you don’t need to convert - and you don’t have to feel like a fraud, either. The secret? Qualifying prospective clients before working with them. In this episode, I discuss something dear to my heart, and something too many coaches take for granted: how to properly qualify your coaching prospects and why you need to get into the habit of doing it. I reveal the four types of qualifications potential clients need to pass before working with them and share some of the questions I ask to assess their qualifications. I also share an adage about selling and marketing and explain why it’s better to have a client who wants you than a client who needs you, if they cannot be both. “When you get into the habit of qualifying coaching clients upfront, you’re no longer doing the song and dance routine of trying to sell on sales conversations.” - Matthew Kimberley This week on Book Yourself Solid® Marketing For Coaches Podcast: Selling hotdogs to the hungry and what my experience in sales taught me about the qualifying process How the qualification process begins with your marketing and how coaches have misinterpreted personal branding The worst qualifying questions to ask and the wrong way to use disqualifying questions in marketing The Red Velvet Rope Policy and the four qualifications a prospect must have before you work with them The reason you would want a client who wants you instead of a client who needs you Why you still need to qualify a prospective client, even if they initiated the sales conversation Creating desire versus creating need and the beauty of being self-employed Questions you can ask a client to assess their emotional,financial, situational, and conditional qualifications Resources Mentioned: Book Yourself Solid Exactly What to Say: The Magic Words for Influence and Impact by Phil Jones Get More Clients in 60 Days! Did you know there are five simple things you can do each morning that can help you get more client enquiries, book yourself solid, and skyrocket your bottom line? My free e-book: Five Things You Need To Do Every Morning To Get You More Clients In 60 Days walks you through 5 easy, straight-forward, and effective marketing strategies that I recommend to every coach. These five simple techniques will almost guarantee you achieve increased impact, opportunity, and prospect flow. So, if you’re ready to get more clients, reduce stress, and increase your bottom line, claim your free copy of the Five Things You Need To Do Every Morning To Get You More Clients in 60 Days by visiting my website. Get More Leads, Prospects & Clients Thanks for tuning into this week’s episode of Book Yourself Solid’s Marketing for Coaches podcast, the show that talks about marketing...for coaches. If you enjoyed this episode, please subscribe to the show and leave a review wherever you get your podcasts. Apple Podcasts | TuneIn | Spotify | Stitcher | iHeartRadio | GooglePlay Be sure to share your favorite episodes on social media to help me reach more coaches, like you. Join the Book Yourself Solid Facebook Group, follow me on Instagram and LinkedIn. And for more exclusive content and great freebies, visit my website.

In this slightly different episode, the tables are turned and Chad becomes the interviewee for Taking The Hire Road, a podcast hosted by Jeremy Reymer. This episode was originally aired via the Taking The Hire Road podcast, and they’ve kindly let us share it.  For those of you who have been avid listeners for the last three years, it’s probably time you learned a little more about the guy behind the mic, and why the Recruit and Retain podcast came to fruition.  For anyone who doesn’t know, Chad is president of Brand Outcomes Inc, a company that partners with carriers to help them with their branding and marketing.  “It's also company culture, workplace changes, operational changes, training for dispatchers and recruiters and all these things. I don't think you can get the marketing correct nowadays, without understanding a company at a deeper level.” In this episode, Chad shares how Brand Outcomes works with companies, and why the first thing he does when he goes into work with a company is ask if they’re living up to their values, vision and missions statement.  He also talks about how he trains recruiters through his Recruiter Sales Training online courses with Phil M. Jones, best-selling author of “Exactly What to Say: The Magic Words for Influence and Impact” — a guidebook for CDL driver recruiters.  Before finally discussing how he’s helping fleets find quality driving candidates from an unexpected source - South Africa.  “Is it a good decision for the country, for the carrier and consumers? Is it a good decision for the person that’s coming here? I overwhelmingly feel the answer to all of those questions is yes.” What you’ll learn about in this episode: About Brand Outcomes How carriers can stand out from the competition Recruiter sales training with Phil M. Jones Why carriers should hire international drivers The cost of hiring South African drivers How to connect with Chad: Brand Outcomes Inc Recruiter Sales Training

Do you seem to be saying all of the wrong things and struggling in your negotiations? What words and sentences should you use to get someone to move in your direction? In his book, Exactly What to Say: The Magic Words for Influence and Impact, Phil Jones gives us the script for exactly what you can say to influence people. Phil has spoken in 59 different countries on five different continents, helped over 800 different industries, written seven best-selling books, and he’s trained over 2 million people. Phil’s book is a quick practical read that you can carry around with you like a field manual. It’s something you can reference over and over again. In this episode of Negotiations Ninja, we walk through exactly what to say to move your audience. Outline of This Episode[2:00] Just who is Phil Jones?[5:07] “I’m not sure it’s for you, but…”[9:25] “Just imagine…”[17:04] “Before you make up your mind…”[20:17] “Help me understand…” [21:50] “Just one more thing...”[27:49] How to connect with Phil JonesResources & People MentionedInfluence: The Psychology of Persuasion by Robert CialdiniJust Listen by Dr. Mark GoulstonYou Can Negotiate Anything by Herb CohenConnect with Phil JonesPhil’s Book: Exactly What to SayPhil’s websiteConnect on LinkedInFollow on TwitterConnect With MarkText me at 587-315-5948 for negotiation advice!Follow Negotiations Ninja on Twitter: @NegotiationPodConnect with Mark on LinkedInFollow Negotiations Ninja on LinkedInConnect on Instagram: @NegotiationPodSubscribe to Negotiations Ninja

When you ask better questions, you get better answers. If you've ever struggled to get the information you need, look no further. Check out these tips on how ask effective questions the first time around. Today's #AskaHouseCleaner sponsor is Savvy Cleaner Training for professional house cleaners and maids. #AngelaBrown #SavvyCleaner *** RATE THIS SHOW *** https://sotellus.com/r/savvy-cleaner *** RATE THIS PODCAST *** https://ratethispodcast.com/askahousecleaner *** FAST TRACK TO CLEANING SUCCESS *** https://SavvyCleaner.com/Calendar-of-Courses *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown ***FUNNY CLEANING SHIRTS – DAILY GIVEAWAY*** Enter to Win - https://funnycleaningshirts.com *** MORE VIDEOS ON THIS TOPIC *** How to Ask Good Questions in Conversations - Communication Coach Alex Lyon - https://youtu.be/XeJ03dDGlCk How to Ask Better Questions | Mike Vaughan - TEDx Talks - https://youtu.be/J8xfuCcXZu8 Questions to Ask at Walkthrough - The Janitorial Store - https://youtu.be/0nEZ5jlyddw The Art of Asking Questions | Dan Moulthrop - TEDx Talks - https://youtu.be/hZSY0PssqH0 Asking the Right Question to Get the Right Answers - Skillopedia - Skills for the real world - https://youtu.be/r0kVSAJRHvM *** GOOD KARMA RESOURCES FROM THIS EPISODE *** These good karma links connect you to Amazon.com and affiliated sites that offer products or services that relate to today’s show. When you click on the links and buy the items you pay the exact same prices or less than if you found the links on your own elsewhere. The difference is that we make a small commission here at the show for sharing these links with you. Simply Said: Communicating Better at Work and Beyond - https://amzn.to/2XWZB7h Exactly What to Say: The Magic Words for Influence and Impact - https://amzn.to/2WqePjM Conversation Tactics: Strategies to Charm, Befriend, and Defend - https://amzn.to/3bfYO54 Crucial Conversations: Tools for Talking When Stakes Are High - https://amzn.to/34RucEN 4 Essential Keys to Effective Communication in Love, Life, Work--Anywhere! - http://amzn.to/2wclkaL *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** LinkedIn: https://www.linkedin.com/in/savvycleaner/ Facebook: https://Facebook.com/SavvyCleaner Twitter: https://Twitter.com/SavvyCleane Instagram: https://Instagram.com/SavvyCleaner Pinterest: https://Pinterest.com/SavvyCleaner *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. And cleaning company expansion help. Our host, Angela Brown, ran and managed one of the largest independently owned cleaning companies in the Southeast for 25-years. She’s the CEO, and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com *** VIDEO CREDITS *** VIDEO/AUDIO EDITING: Kristin O https://savvycleaner.com/reviews/kristin-o POST PRODUCTION: Amber O https://savvycleaner.com/reviews/amber-o HOST: Angela Brown https://savvycleaner.com/reviews/angela-brown PRODUCER: Savvy Cleaner https://savvycleaner.com

    Sales is something slimy and sleazy for many coaches. The bad news is you need to close deals to make money as a coach, which makes sales and marketing inevitable. The good news? There is an absolutely easy route to landing sales with your prospects. No, you don’t have to bang your head against the wall trying to convert people you don’t need to convert - and you don’t have to feel like a fraud, either. The secret? Qualifying prospective clients before working with them.   In this episode, I discuss something dear to my heart, and something too many coaches take for granted: how to properly qualify your coaching prospects and why you need to get into the habit of doing it. I reveal the four types of qualifications potential clients need to pass before working with them and share some of the questions I ask to assess their qualifications. I also share an adage about selling and marketing and explain why it’s better to have a client who wants you than a client who needs you, if they cannot be both.       “When you get into the habit of qualifying coaching clients upfront, you’re no longer doing the song and dance routine of trying to sell on sales conversations.” - Matthew Kimberley       This week on Book Yourself Solid® Marketing For Coaches Podcast:   Selling hotdogs to the hungry and what my experience in sales taught me about the qualifying process How the qualification process begins with your marketing and how coaches have misinterpreted personal branding The worst qualifying questions to ask and the wrong way to use disqualifying questions in marketing The Red Velvet Rope Policy and the four qualifications a prospect must have before you work with them The reason you would want a client who wants you instead of a client who needs you Why you still need to qualify a prospective client, even if they initiated the sales conversation Creating desire versus creating need and the beauty of being self-employed Questions you can ask a client to assess their emotional, financial, situational, and conditional qualifications     Resources Mentioned:   Book Yourself Solid Exactly What to Say: The Magic Words for Influence and Impact by Phil Jones     Get More Clients in 60 Days!   Did you know there are five simple things you can do each morning that can help you get more client enquiries, book yourself solid, and skyrocket your bottom line?   My free e-book: Five Things You Need To Do Every Morning To Get You More Clients In 60 Days walks you through 5 easy, straight-forward, and effective marketing strategies that I recommend to every coach. These five simple techniques will almost guarantee you achieve increased impact, opportunity, and prospect flow.   So, if you’re ready to get more clients, reduce stress, and increase your bottom line, claim your free copy of the Five Things You Need To Do Every Morning To Get You More Clients in 60 Days by visiting my website.     Get More Leads, Prospects & Clients   Thanks for tuning into this week’s episode of Book Yourself Solid’s Marketing for Coaches podcast, the show that talks about marketing...for coaches. If you enjoyed this episode, please subscribe to the show and leave a review wherever you get your podcasts.   Apple Podcasts | TuneIn | Spotify | Stitcher | iHeartRadio | GooglePlay   Be sure to share your favorite episodes on social media to help me reach more coaches, like you.   Join the Book Yourself Solid Facebook Group, follow me on Instagram and LinkedIn. And for more exclusive content and great freebies, visit my website.

    Sales is something slimy and sleazy for many coaches. The bad news is you need to close deals to make money as a coach, which makes sales and marketing inevitable. The good news? There is an absolutely easy route to landing sales with your prospects. No, you don’t have to bang your head against the wall trying to convert people you don’t need to convert - and you don’t have to feel like a fraud, either. The secret? Qualifying prospective clients before working with them.   In this episode, I discuss something dear to my heart, and something too many coaches take for granted: how to properly qualify your coaching prospects and why you need to get into the habit of doing it. I reveal the four types of qualifications potential clients need to pass before working with them and share some of the questions I ask to assess their qualifications. I also share an adage about selling and marketing and explain why it’s better to have a client who wants you than a client who needs you, if they cannot be both.       “When you get into the habit of qualifying coaching clients upfront, you’re no longer doing the song and dance routine of trying to sell on sales conversations.” - Matthew Kimberley       This week on Book Yourself Solid® Marketing For Coaches Podcast:   Selling hotdogs to the hungry and what my experience in sales taught me about the qualifying process How the qualification process begins with your marketing and how coaches have misinterpreted personal branding The worst qualifying questions to ask and the wrong way to use disqualifying questions in marketing The Red Velvet Rope Policy and the four qualifications a prospect must have before you work with them The reason you would want a client who wants you instead of a client who needs you Why you still need to qualify a prospective client, even if they initiated the sales conversation Creating desire versus creating need and the beauty of being self-employed Questions you can ask a client to assess their emotional, financial, situational, and conditional qualifications     Resources Mentioned:   Book Yourself Solid Exactly What to Say: The Magic Words for Influence and Impact by Phil Jones     Get More Clients in 60 Days!   Did you know there are five simple things you can do each morning that can help you get more client enquiries, book yourself solid, and skyrocket your bottom line?   My free e-book: Five Things You Need To Do Every Morning To Get You More Clients In 60 Days walks you through 5 easy, straight-forward, and effective marketing strategies that I recommend to every coach. These five simple techniques will almost guarantee you achieve increased impact, opportunity, and prospect flow.   So, if you’re ready to get more clients, reduce stress, and increase your bottom line, claim your free copy of the Five Things You Need To Do Every Morning To Get You More Clients in 60 Days by visiting my website.     Get More Leads, Prospects & Clients   Thanks for tuning into this week’s episode of Book Yourself Solid’s Marketing for Coaches podcast, the show that talks about marketing...for coaches. If you enjoyed this episode, please subscribe to the show and leave a review wherever you get your podcasts.   Apple Podcasts | TuneIn | Spotify | Stitcher | iHeartRadio | GooglePlay   Be sure to share your favorite episodes on social media to help me reach more coaches, like you.   Join the Book Yourself Solid Facebook Group, follow me on Instagram and LinkedIn. And for more exclusive content and great freebies, visit my website.

With me today on the podcast we have a master communicator and sells educator, Phil M Jones.      He’s Best-selling author, multiple award-winner and one of the most sought-after speakers on the circuit. Phil is highly regarded as the world’s leading sales trainer.   From training more than two million people worldwide to coaching some of the biggest brands in the world – Phil’s mission to “teach the world to sell” has resulted in his expertise being globally recognised.   This was a great conversation, one to get your notepad out for!   Exactly What to Say: The Magic Words for Influence and Impact Book   Connect with Phil M Jones below;   Phil M Jones Website Phil M Jones YouTube Phil M Jones Instagram Phil M Jones LinkedIn   Thank you so much for listening and checking out this episode of Your Ideal Day.    You can also check us out on Instagram @youridealday

Ben sits down with Phil Jones, author of Exactly What to Say: The Magic Words for Influence and Impact. If you have ever found yourself lost for words, or have come away from a conversation without the result you are looking for, Phil's wisdom delivers you both principles and exact examples to allow you to grow your confidence in conversation. Phil's lessons are applicable in business and to many of life’s big moments. Whether looking to secure a job, close the sale, or help a friend, or loved one see things from another point of view – the ability to influence others is a universal skill.To learn more about Phil Jones visit, https://www.philmjones.com/exactly/

Blue jeans have been in fashion for a very long time. How did that happen? After all, they started out as work clothes. This episode begins by exploring the origins of jeans and how they became so popular. Source: James Sullivan, author of Jeans: A Cultural History of an American Icon (https://amzn.to/2F0wyID) How often have you looked back on a conversation and wish you had said something different – something brilliant? Well now you can. Listen to my guest Phil M. Jones, author of the book Exactly What to Say: The Magic Words for Influence and Impact (http://amzn.to/2vGIR2R). Phil is one of the world’s top sales trainers and he has researched and studied what words and phrases work in what situations to help you get the outcomes you want in all areas of your life. Laughing is so good for you and so is crying. Even better if you can do them both at the same time. Listen as I explore the fine line between laughing and crying and the benefits of both. https://www.brainpickings.org/2012/09/07/curious-behvaior-provine/ You make judgments about people based on the way they speak. And people judge you the same way. Certain accents or dialects cloud or view of people both in good ways and bad ways. But is it fair? Why should we judge someone based on their speech pattern and why do we do it in the first place? Joining me to discuss that is Katherine Kinzler a professor of psychology at the University of Chicago and author of the book How You Say It: Why You Talk the Way You Do and What it Says About You (https://amzn.to/3lSvZkU) Learn more about your ad choices. Visit megaphone.fm/adchoices

"Please excuse the mess!" If you've never looked into the psychology of words, the power of speech will surprise you. Do you often wonder why your guests are uncomfortable when you invite them into your home? Is your house too messy for company? Choosing your words carefully when communicating is important. No matter what your story is, it's time to take pride in your house again! Listen to discover more about how language shapes our perception of reality. Today's #AskaHouseCleaner sponsors are Savvy Cleaner Training for professional house cleaners and maids. #AngelaBrown #SavvyCleaner *** RATE THIS SHOW *** https://sotellus.com/r/savvy-cleaner *** RATE THIS PODCAST *** https://ratethispodcast.com/askahousecleaner *** FAST TRACK TO CLEANING SUCCESS *** https://SavvyCleaner.com/Calendar-of-Courses *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown ***FUNNY CLEANING SHIRTS – DAILY GIVEAWAY*** Enter to Win - https://funnycleaningshirts.com *** MORE VIDEOS ON THIS TOPIC *** Morgan Freeman: The Power of Words - Amnesty International USA - https://youtu.be/9_tCtvmAm4M Reframing the Conversation - Relatable with Stephanie Michele - https://youtu.be/F7CpxyQUknU Reframing Negative Thinking | It's Simpler than You Think! - Generation Calm - https://youtu.be/kMMLAxRS-rw Getting Stuck in the Negatives (and How to Get Unstuck) | Alison Ledgerwood - TEDx Talks - https://youtu.be/7XFLTDQ4JMk Your Brain Is Wired for Negative Thoughts. Here’s How to Change It - Fig. 1 by University of California - https://youtu.be/3ThUrVXz9j0 *** GOOD KARMA RESOURCES FROM THIS EPISODE *** These good karma links connect you to Amazon.com and affiliated sites that offer products or services that relate to today’s show. When you click on the links and buy the items you pay the exact same prices or less than if you found the links on your own elsewhere. The difference is that we make a small commission here at the show for sharing these links with you. Exactly What to Say: The Magic Words for Influence and Impact - http://amzn.to/2FKSPVA Magic Words: The Science and Secrets Behind Seven Words That Motivate, Engage, and Influence - http://amzn.to/2FJ2k7U The Self-Compassion Deck: 50 Mindfulness-Based Practices - https://amzn.to/3ciJGUB Words That Change Minds: The 14 Patterns for Mastering the Language of Influence - https://amzn.to/2zasa6I Cognitive Behavioral Therapy Made Simple - https://amzn.to/2xwSzem *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** LinkedIn: https://www.linkedin.com/in/savvycleaner/ Facebook: https://Facebook.com/SavvyCleaner Twitter: https://Twitter.com/SavvyCleane Instagram: https://Instagram.com/SavvyCleaner Pinterest: https://Pinterest.com/SavvyCleaner *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. And cleaning company expansion help. Our host, Angela Brown, ran and managed one of the largest independently owned cleaning companies in the Southeast for 25-years. She’s the CEO, and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com *** VIDEO CREDITS *** VIDEO/AUDIO EDITING: Kristin O https://savvycleaner.com/reviews/kristin-o POST PRODUCTION: Amber O https://savvycleaner.com/reviews/amber-o HOST: Angela Brown https://savvycleaner.com/reviews/angela-brown PRODUCER: Savvy Cleaner https://savvycleaner.com

Have you mastered the art of asking questions on a cleaning job? Getting information without intimidating the client on a walkthrough is essential. Listen to discover how to ask questions to get the answers you want that will make your clients feel at ease. Today's #AskaHouseCleaner sponsors are Savvy Cleaner Training for professional house cleaners and maids. And Funny Cleaning Shirts. #AngelaBrown #SavvyCleaner *** RATE THIS SHOW *** https://sotellus.com/r/savvy-cleaner *** RATE THIS PODCAST *** https://ratethispodcast.com/askahousecleaner *** FAST TRACK TO CLEANING SUCCESS *** https://SavvyCleaner.com/Calendar-of-Courses *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown ***FUNNY CLEANING SHIRTS – DAILY GIVEAWAY*** Enter to Win - https://funnycleaningshirts.com *** MORE VIDEOS ON THIS TOPIC *** How to Ask Good Questions in Conversations - Communication Coach Alex Lyon - https://youtu.be/XeJ03dDGlCk How to Ask Better Questions | Mike Vaughan - TEDx Talks - https://youtu.be/J8xfuCcXZu8 Questions to Ask at Walk through - The Janitorial Store - https://youtu.be/0nEZ5jlyddw The Art of Asking Questions | Dan Moulthrop - TEDx Talks - https://youtu.be/hZSY0PssqH0 Asking the Right Question to Get the Right Answers - Skillopedia - Skills for the real world - https://youtu.be/r0kVSAJRHvM *** GOOD KARMA RESOURCES FROM THIS EPISODE *** These good karma links connect you to Amazon.com and affiliated sites that offer products or services that relate to today’s show. When you click on the links and buy the items you pay the exact same prices or less than if you found the links on your own elsewhere. The difference is that we make a small commission here at the show for sharing these links with you. How to win Friends & Influence People by Dale Carnegie - https://amzn.to/31c4P0v Simply Said: Communicating Better at Work and Beyond - https://amzn.to/2XWZB7h Exactly What to Say: The Magic Words for Influence and Impact - https://amzn.to/2WqePjM Conversation Tactics: Strategies to Charm, Befriend, and Defend - https://amzn.to/3bfYO54 Crucial Conversations: Tools for Talking When Stakes Are High - https://amzn.to/34RucEN *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** LinkedIn: https://www.linkedin.com/in/savvycleaner/ Facebook: https://Facebook.com/SavvyCleaner Twitter: https://Twitter.com/SavvyCleane Instagram: https://Instagram.com/SavvyCleaner Pinterest: https://Pinterest.com/SavvyCleaner *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. And cleaning company expansion help. Our host, Angela Brown, ran and managed one of the largest independently owned cleaning companies in the Southeast for 25-years. She’s the CEO, and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com *** VIDEO CREDITS *** VIDEO/AUDIO EDITING: Kristin O https://savvycleaner.com/reviews/kristin-o POST PRODUCTION: Amber O https://savvycleaner.com/reviews/amber-o HOST: Angela Brown https://savvycleaner.com/reviews/angela-brown PRODUCER: Savvy Cleaner https://savvycleaner.com

We got screwed on a job, the client refused to pay full price for a deep cleaning. If you're a solo house cleaner and your customer backed out of the agreement, what do you do? You want to avoid cleaning jobs that waste time and money, so how do you protect yourself from clients who don't pay? How you can safeguard your cleaning business? Today's #AskaHouseCleaner sponsor is Savvy Cleaner Training for professional house cleaners and maids. #AngelaBrown #SavvyCleaner *** RATE THIS SHOW *** https://sotellus.com/r/savvy-cleaner *** RATE THIS PODCAST *** https://ratethispodcast.com/askahousecleaner *** FAST TRACK TO CLEANING SUCCESS *** https://SavvyCleaner.com/Calendar-of-Courses *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown ***FUNNY CLEANING SHIRTS – DAILY GIVEAWAY*** Enter to Win - https://funnycleaningshirts.com *** MORE VIDEOS ON THIS TOPIC *** Problem Client: How to Protect Yourself From Clients Who Refuse to Pay - Marie Forleo - https://youtu.be/IDSEEzaJXEQ Getting paid on time - Lesson Two: Invoicing & receiving money - CharliMarieTV - https://youtu.be/HCRAwxvxha8 Employment Contracts: How to Protect Yourself - Ottawa Business Journal - https://youtu.be/c9XwLizPDwY When Clients Won't Pay Their Bill - BizOwner Training - https://youtu.be/1iuBreEAVIE Getting paid on time - Lesson One: Payment Schedules - CharliMarieTV - https:// -onp6k *** GOOD KARMA RESOURCES FROM THIS EPISODE *** These good karma links connect you to Amazon.com and affiliated sites that offer products or services that relate to today’s show. When you click on the links and buy the items you pay the exact same prices or less than if you found the links on your own elsewhere. The difference is that we make a small commission here at the show for sharing these links with you. Taxes for Small Businesses QuickStart Guide - https://amzn.to/2zyLZoC Bulletproof Problem Solving: The One Skill That Changes Everything - https://amzn.to/2YrQVFA Exactly What to Say: The Magic Words for Influence and Impact - https://amzn.to/2WqePjM How Clients Buy: A Practical Guide to Business Development - https://amzn.to/2WS8DQH At Personal Risk: Boundary Violations in Professional-Client Relationships - https://amzn.to/3bxXdqp *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** LinkedIn: https://www.linkedin.com/in/savvycleaner/ Facebook: https://Facebook.com/SavvyCleaner Twitter: https://Twitter.com/SavvyCleane Instagram: https://Instagram.com/SavvyCleaner Pinterest: https://Pinterest.com/SavvyCleaner *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. And cleaning company expansion help. Our host, Angela Brown, ran and managed one of the largest independently owned cleaning companies in the Southeast for 25-years. She’s the CEO, and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com *** VIDEO CREDITS *** VIDEO/AUDIO EDITING: Kristin O https://savvycleaner.com/reviews/kristin-o POST PRODUCTION: Amber O https://savvycleaner.com/reviews/amber-o HOST: Angela Brown https://savvycleaner.com/reviews/angela-brown PRODUCER: Savvy Cleaner https://savvycleaner.com

The customers don't want to pay for house cleaning, now what? Can you encourage clients to pay fair prices for cleaning? Sales objections during COVID are impacting house cleaners now more than ever. When clients won't pay because they think your fair house cleaning rates are too high, how do you respond? Today’s #AskaHouseCleaner sponsor is Savvy Cleaner Training for professional house cleaners and maids. #SavvyCleaner #AngelaBrown *** RATE THIS SHOW *** https://sotellus.com/r/savvy-cleaner *** RATE THIS PODCAST *** https://ratethispodcast.com/askahousecleaner *** FAST TRACK TO CLEANING SUCCESS *** https://SavvyCleaner.com/Calendar-of-Courses *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown *** MORE VIDEOS ON THIS TOPIC *** How to Price Cleaning Jobs - Grow My Cleaning Company - https://youtu.be/C2SCKUQfTT8 When Client Says Your Prices Are Too High (How to Respond) - Sunny Lenarduzzi - https://youtu.be/ytTEBaqSU7s Handling the Sales Objection, That's Too Expensive - Victor Antonio - https://youtu.be/GQzFeqF5Fi4 "You're Too Expensive": How to Deal with Clients Who Say They Can't Afford You - Denise Duffield-Thomas - https://youtu.be/dJZXlr9Rv48 How To Respond When Clients Say You're Too Expensive— Roleplay - The Futur - https://youtu.be/FcyIGgFELGw *** GOOD KARMA RESOURCES FROM THIS EPISODE *** These good karma links connect you to Amazon.com and affiliated sites that offer products or services that relate to today’s show. When you click on the links and buy the items you pay the exact same prices or less than if you found the links on your own elsewhere. The difference is that we make a small commission here at the show for sharing these links with you. Exactly What to Say: The Magic Words for Influence and Impact - https://amzn.to/2WqePjM How Clients Buy: A Practical Guide to Business Development for Consulting and Professional Services - https://amzn.to/2WS8DQH How to Price Your Cleaning Services - http://amzn.to/2FSGQd2 Be the Go-to: How to Own Your Competitive Market, Charge More, and Have Customers Love You for It - https://Amzn.To/3dpciaz What They Don't Teach You in Business School: Real-world Sales and Service Skills You Need to Win and Wow Clients! - https://Amzn.To/2xni3d6 *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** LinkedIn: https://www.linkedin.com/in/savvycleaner/ Facebook: https://Facebook.com/SavvyCleaner Twitter: https://Twitter.com/SavvyCleane Instagram: https://Instagram.com/SavvyCleaner Pinterest: https://Pinterest.com/SavvyCleaner *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. And cleaning company expansion help. Our host, Angela Brown, ran and managed one of the largest independently owned cleaning companies in the Southeast for 25-years. She’s the CEO, and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com *** VIDEO CREDITS *** VIDEO/AUDIO EDITING: Kristin O https://savvycleaner.com/reviews/kristin-o POST PRODUCTION: Amber O https://savvycleaner.com/reviews/amber-o HOST: Angela Brown https://savvycleaner.com/reviews/angela-brown PRODUCER: Savvy Cleaner https://savvycleaner.com

My client is moving, how do I raise my prices? Is it better to leave your comfort zone and find new cleaning clients? Travel expenses cost time and money that add up fast when commuting between houses. Your cleaning service means you find new cleaning clients when the others move. Choosing a territory is key for residential cleaning. Today's #AskaHouseCleaner sponsor is Savvy Cleaner Training, for house cleaners and maids. #SavvyCleaner #AngelaBrown *** RATE THIS SHOW *** https://sotellus.com/r/savvy-cleaner *** RATE THIS PODCAST *** https://ratethispodcast.com/askahousecleaner *** FAST TRACK TO CLEANING SUCCESS *** https://SavvyCleaner.com/Calendar-of-Courses *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown *** MORE VIDEOS ON THIS TOPIC *** 13 Small Business Marketing Strategies - Surfside PPC - https://youtu.be/9oFaJKp6tuE How to Get Commercial Cleaning Clients in 3 Steps - John Braun - https://youtu.be/T7Vn0qDp8kw 5 Best Marketing Strategies for Local Business - Antoine Dupont - https://youtu.be/AfZK_QMJMqI How to Attract High End Residential Clients to Your Cleaning Company - Grow My Cleaning Company - https://youtu.be/sJscoT1ElyM How to Find Clients for Your Service-Based Business - Kimberly Ann Jimenez - https://youtu.be/QtFDGRRRmqM *** GOOD KARMA RESOURCES FROM THIS EPISODE *** These good karma links connect you to Amazon.com and affiliated sites that offer products or services that relate to today’s show. When you click on the links and buy the items you pay the exact same prices or less than if you found the links on your own elsewhere. The difference is that we make a small commission here at the show for sharing these links with you. So, you create good karma by supporting 8 families who work on this show. The Business and Practice of Coaching: Finding Your Niche, Making Money, & Attracting Ideal Clients - https://amzn.to/2zEAyLRT At Personal Risk: Boundary Violations in Professional-Client Relationships - https://amzn.to/3bxXdqp Exactly What to Say: The Magic Words for Influence and Impact - https://amzn.to/2WqePjM How Clients Buy: A Practical Guide to Business Development for Consulting and Professional Services - https://amzn.to/2WS8DQH The Marketing Book: A Marketing Plan for Your Business Made Easy via Think - https://amzn.to/2SYOE1p *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** LinkedIn: https://www.linkedin.com/in/savvycleaner/ Facebook: https://Facebook.com/SavvyCleaner Twitter: https://Twitter.com/SavvyCleane Instagram: https://Instagram.com/SavvyCleaner Pinterest: https://Pinterest.com/SavvyCleaner *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com HOUSECLEANING360.COM – Connecting House Cleaners with Homeowners – https://housecleaning360.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com *** VIDEO CREDITS *** VIDEO/AUDIO EDITING: Kristin O https://savvycleaner.com/reviews/kristin-o POST PRODUCTION: Amber O https://savvycleaner.com/reviews/amber-o HOST: Angela Brown https://savvycleaner.com/reviews/angela-brown PRODUCER: Savvy Cleaner https://savvycleaner.com

How to get your cleaning mojo back and stay motivated at work can be difficult for a house cleaner. Do you ask yourself how to reclaim your confidence after losing motivation at work? Are you struggling to find your cleaning motivation? Save time on your CRM Admin tasks so you can stay focused on doing what you love. Check out at https://HousecallPro.com/Angela When you're cleaning a house you need to pay attention to the details. Your cleaning clients will notice when you're lacking motivation. When you can't focus while house cleaning, it can turn a 1-hour job into a 3-hour job. We're here to help you reclaim your mojo for your cleaning business. Our #AskaHouseCleaner sponsors are Savvy Cleaner Training (for house cleaners and maids) and Housecall Pro. *** CALENDAR OF EVENTS FOR HOUSE CLEANING TRAINING *** https://SavvyCleaner.com/Calendar-of-Courses *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown *** MORE VIDEOS ON THIS TOPIC *** Clean With Me: Our Entire House (Cleaning Motivation) - Clean My Space - https://youtu.be/_MUfq-M087M How to Handle Customer Complaints Like a Pro - Valuetainment - https://youtu.be/kx7-S9jvVXM The Power Of Walking Away - Einzelgänger - https://youtu.be/l1rV4kmUJko Who your Ideal Cleaning Client Really Is - Cleaning Marketer - https://youtu.be/YOMotpnzTJc How to stay calm under pressure - Noa Kageyama and Pen-Pen Chen - Ted-Ed - https://youtu.be/CqgmozFr_GM   *** GOOD KARMA RESOURCES FROM THIS EPISODE *** These good karma links connect you to Amazon.com and affiliated sites that offer products or services that relate to today’s show. When you click on the links and buy the items you pay the exact same prices or less than if you found the links on your own elsewhere. The difference is that we make a small commission here at the show for sharing these links with you. So, you create good karma by supporting 8 families who work on this show. What To Say When You Talk To Your Self - https://amzn.to/3aYYCqd Necessary Endings: The Employees, Businesses, and Relationships That All of Us Have to Give Up in Order to Move Forward - https://amzn.to/3aTWlfY To-Do List Formula: A Stress-Free Guide To Creating To-Do Lists That Work! - https://amzn.to/2U8qZM4 Exactly What to Say: The Magic Words for Influence and Impact - https://amzn.to/2Wg0HtS Emotional Intelligence 2.0 - https://amzn.to/3b0WPkB *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** LinkedIn: https://www.linkedin.com/in/savvycleaner/ Facebook: https://Facebook.com/SavvyCleaner Twitter: https://Twitter.com/SavvyCleane Instagram: https://Instagram.com/SavvyCleaner Pinterest: https://Pinterest.com/SavvyCleaner *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com   *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com HOUSECLEANING360.COM – Connecting House Cleaners with Homeowners – https://housecleaning360.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com *** VIDEO CREDITS *** VIDEO/AUDIO EDITING: Kristin O https://savvycleaner.com/reviews/kristin-o HOST: Angela Brown https://savvycleaner.com/reviews/angela-brown POST PRODUCTION: Amber O. https://savvycleaner.com/reviews/amber-o PRODUCER: Savvy Cleaner https://savvycleaner.com

Phil M Jones has made it his life’s work to demystify the sales process, reframe what it means to “sell,” and help his audiences to learn new skills that empower confidence, overcome fears and instantaneously impact their results. The author of five international best-selling books and the youngest ever winner of the “British Excellence in Sales and Marketing Award”, Phil is currently one of the most in-demand assets to companies worldwide. Phil is famous for his inspiring “Magic Words”, and his highly engaging, practical approach to what is often a subject that is littered with hype and power-hungry “gurus”.Phil M Jones has made it his life’s work to demystify the sales process, reframe what it means to “sell,” and help his audiences to learn new skills that empower confidence, overcome fears and instantaneously impact their results. In this episode, Audrey, Lee and Phil discuss:  ·          Why indecision is the enemy of leaders & Phil gives KEY phrases to turning the leverage around onto the non-performer and to create empathy ·          Tips for Magic Words that can boost performance and turn around poor performers ·          Why leaders shouldn’t ask for recommendations and can’t get buy-in from the other person and how to fix this ·          How to make people SEE what you’re saying instead of HEARING it “The good news is you already know that what you are doing now is not working, so what is the harm in trying this?” ― Phil M Jones, Exactly What to Say: The Magic Words for Influence and Impact Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.     Connect with Phil Jones www.philmjones.com @philmjonesuk https://www.linkedin.com/in/philmjones https://www.facebook.com/philmjonessales/ Connect with the hosts of Manage Smarter:  ·         Website: ManageSmarter.com  ·         Twitter: @ManageSmartPod  ·         LinkedIn: Audrey Strong  ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Here are the resources mentioned in this episode: Recording of Webinar with Ernie: Uplevel Your Practice in 2020 My New Course: The Trusted Lawyer - A Simple "Referral Marketing by Email" System E-Myth Revisited, Michael Gerber The 80/20 Rule, (podcast episode & show notes) The 3 R’s of Referral Marketing, (blog post) Mike Kim’s 2-part email template (for getting referrals via regular emails) Mike Kim’s BrandYou podcast episode 202 (where he explains how to use the emails to start an email newsletter) Exactly What to Say: The Magic Words for Influence & Impact, by Phil M Jones TextExpander; (simple, powerful automation for text snippets and longer form documents) Typography for Lawyers, by Matthew Butterick (step-by-step guidance on how to set up templates for stationery, pleadings, contracts, business cards etc.) ConvertKit (email automation service for sending out volume email, and for scheduling) … Want to take your practice to the next level? Check out the Small Firm Bootcamp 2020 - the 2-day conference for solo and small firm attorneys coming up in May of 2020 in New Orleans. Special “early bird” pricing is now in effect. And if you want personalized from me guidance improving and growing your practice consider joining my ; Co-Pilot coaching program ...which is exclusively for solo and small firm lawyers that want to better manage and market their practices (so they can take more time off and enjoy life more!) Our Sponsor: Ruby Receptionists Ruby is a virtual receptionist service that provides all of your law firm's callers with first-class service. I used them for my solo practice and they were phenomenal in helping me surprise and delight my callers. I've been enthusiastically recommending Ruby to hundreds of lawyers and they also have been amazed by the quality of service and its affordability. To learn more about Ruby Receptionists’ exceptional services (and get a special discount for podcast listeners only) click here.   *** EPISODE CREDITS: If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment. He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world. Find out more at https://emeraldcitypro.com 

NOV 18-24 Say the Magic Words

Join the guys as they, on the fly, create the Developer Experience Manifesto Picks Jason Book - “Exactly What to Say: The Magic Words of Influence & Impact” by Phil Jones - great insights and straights on how many of the simple things we say (including on this podcast) impact how people perceive and respond to what we say as agilists - https://www.philmjones.com/exactly/ Product (for virtual teams) Sococo - Provides a virtual office with different spaces for team collaboration, pairing, or solo work - creates the experience where people working virtually can drop in - www.sococo.com Live Event - Agile Midwest 2019 - Come hang out in the “Agile Lounge” to discuss advanced agile topics or attend any of the other 40+ sessions on the program - www.agilemidwest.org John Three Amigos, https://www.imdb.com/title/tt0092086/ WWT Software Development podcast episode on the Virtual Office, https://wwtapps.podbean.com/e/virtual-office-1563125261/ John's relatively new podcast, Dalio's Principles: A Philosophical Examination, https://daliosprinciples.fireside.fm/

We feel one of the main responsibilities of VN² PowerUp Podcast is to empower you (our audience) with ideas, tools, concepts, strategies and insights about how to change the rest of the world’s perception about the network marketing industry—so more people will want to join your team.   Over the past few episodes, we talked quite a bit about how to use social media to make new connections of PowerBase recruiting prospects. We also introduced you to some great technology ideas to help you manage your prospects and tell your story with RapidFunnel mobile app. But what do you say when it comes time to actually speak to your prospects? With that question in mind, we couldn’t think of a better guest to have on our show than Phil M. Jones.  Phil is the author of five international best-selling books including: Exactly What To Say; Exactly How To Sell (and recruit); and Exactly Where To Start. He had his first business at just 14 years of age and is the youngest recipient of the “British Excellence in Sales and Marketing” award. To date, more than two million people, across 57 different countries have benefited from his lessons, And as a result, they now know exactly what to say, when to say it AND… EXACTLY how to make more of their conversations count. Are you ready to learn these magic words? Magic words are a set of words that talk straight to the subconscious brain; which is a powerful tool in decision-making because it is pre-programmed through our conditioning to make decisions without over analyzing them.  Working a little like a computer—it has only “yes” and “no” outputs and can never land on a “maybe”. Using words that talk straight to the part of the brain that is free from maybes and responds on reflex gives you a fair advantage in conversation and can result in you getting your own way more often.   Trust us...you DO NOT want to miss this episode.   You can reach out to Phil’s team at: www.philmjones.com or you can connect with directly on LinkedIn: https://www.linkedin.com/in/philmjones/ Please make sure to subscribe if you haven’t done so already and leave us a review.  For more information on VN² Marketing on how we can help you power up your recruiting, check out all of our free guides and tutorials at VN2 Marketing – Fanatically Consistent Social Media Recruiting  

In episode 28 of the Synergen Leadership Podcast, Julian speaks with Phil M Jones, international business speaker and author of five international best-selling books. Phil entered the world of business at the tender age of 14. With nothing more than a bucket and sponge, he went from single-handedly washing cars at weekends to hiring a fleet of friends working on his behalf, resulting in him earning more than his teachers by the time he was 15.  Soon after, at just 18, Phil was offered the role of Sales Manager at fashion retailer Debenhams – making him the youngest Sales Manager in the company’s history. In 2008, after several years of being one of the most in-demand young sales leaders in the UK, Phil decided it was time to dedicate his future to helping others to succeed and has now trained thousands of people and has given over 2,000 presentations in more than 50 countries across five continents. In today’s episode, Julian explores the concepts in Phil’s most recent book, Exactly What to Say: The Magic Words for Influence and Impact. Julian talks with Phil about how a leader can apply some of these ‘Magic Words’ in business by mastering the simple persuasion triggers of language. Go To: Phil's LinkedIn Phil's Website Purchase Exactly What to Say: The Magic Words for Influence and Impact

Today’s guest is Kathy Coover, the co-founder of Isagenix, but I like to call her Mama Bear! Meeting Kathy was a huge moment that changed everything because she taught me that you can have everything you want in life – if you help enough people get what they want first! Now I’m building a legacy for my family while helping as many people as possible along the way, and I know that she can do that for all of you, too! In This Conversation We Cover: [2:10] What started Kathy’s entrepreneurial journey [3:30] How Kathy got over her fear of public speaking [11:20] Surrounding yourself with ambitious people [14:00] How the power of gratitude can transform your relationship with your children [17:15] Why Kathy founded Isagenix [21:00] What Kathy does to fill her cup up so that she can go give [24:05] The biggest challenge Kathy has overcome in business [28:30] Creating a millionaire mindset [33:20] Giving back to children in need [34:20] The legacy that Kathy wants to leave her child [43:55] How to know if you’re in the right company with the right compensation plan Resources: Connect with Kathy on Facebook How to Talk So Kids Will Listen & Listen So Kids Will Talk by Adele Faber and Elaine Mazlish Exactly What to Say: The Magic Words for Influence and Impact by Phil M. Jones The Magic In Asking The Right Questions: Create Your Destiny Through Power Thinking by Bill Mayer

Do you tell the parents when you're house cleaning and you stumble on candy wrappers or beer cans in the kid’s rooms? Do you tell the parents if it's needles, drugs or pornography? The dilemma is where do you draw the line? And are you a tattletale or a narc if you find stolen goods in a kid’s room and you tell the parents? And if the kid is in trouble do you tell the parents or call the cops? Angela Brown, The House Cleaning Guru says house cleaners learn that confidence is king. There are times to zip it and remain confidential. But there are times you may need to call the authorities. Today's Ask a House Cleaners sponsors are My Cleaning Connection (a resource hub for cool cleaning stuff.) Savvy Cleaner (house cleaner training.) HouseCleaning360 (Create a business fan page and collect ratings and reviews.) And Savvy Perks (employee perks for small business.) *** COMPLETE SHOW NOTES FOR THIS EPISODE *** http://askahousecleaner.com/do-you-tell-the-parents/   *** MORE VIDEOS LIKE THIS *** Mom Syndrome - https://youtu.be/HAwvNDiriOY Judgments About House Cleaners - https://youtu.be/HbHKoj7rq4I Messy House and Relatives - http://askahousecleaner.com/messy-house/ Will Robots Replace House Cleaners? https://youtu.be/X9O3Zg7Ei-8 8 Cleaning Mistakes You Might Be Making - https://youtu.be/zvMJhpyijr0   *** RESOURCES FROM THIS EPISODE *** Emotional Judo: Communication Skills to Handle Difficult Conversations and Boost Emotional Intelligence - https://amzn.to/2tncmIf Principles: Life and Work - https://amzn.to/2M884Lw Exactly What to Say: The Magic Words for Influence and Impact - https://amzn.to/2MFVjsR are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** FOLLOW ANGELA BROWN ON SOCIAL MEDIA *** https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** DISCLAIMER *** During the shows we recommend services, sites, and products to help you improve your cleaning and grow your cleaning business. We have partnerships or sponsorships with these companies to provide you with discounts, and savings. By clicking on and buying from these links we may receive a commission which helps pay for the production costs of the show. Support the show so we can continue to bring you free tips and strategies to improve your cleaning and help you grow your cleaning business. THANK YOU! *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry reach out to our promotional department info[at]AskaHouseCleaner.com *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com HOUSECLEANING360.COM – Connecting House Cleaners with Homeowners – https://housecleaning360.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com

Sue Bethanis hosts Phil M. Jones, best-selling author and multiple award-winner. Phil is highly regarded as one of the world’s leading sales trainers. He has trained more than two million people across five continents and fifty-six countries, and coached some of the biggest global brands in the lost art of spoken communication. In 2013, he won the British Excellence in Sales and Marketing Award for Sales Trainer of the Year, the youngest-ever recipient of that honor. He has also written five international best-selling books and developed a number of online training courses that have enrolled tens of thousands of members around the world. Discover the power that language has over the subconscious brain, gain practical examples that have instant application, and receive tailored examples of how the “Magic Words” from Phil’s best-selling book, Exactly What to Say: The Magic Words for Influence and Impact, are applied to your specific business critical situations. Phil and Sue discuss: - The secret to starting conversations effortlessly - How to overcome every common objection with a simple question - How to overcome the indecision in your customers - How to choose your words wisely

Hey Shareable listeners! We're back with brand new episodes! For our first bonus episode, we have special guest, Phil M Jones. Phil Jones entered the business world at the age of 14 by hiring his friends to wash cars. Since then he has owned several businesses ranging in services from landscaping to printing. In 2008, he decided it was time to dedicate his future to helping others to succeed. Through his experience in sales, he found that it's often misunderstood as creating unjustified hype; he aims to demystify this process in his book and workshops. In this episode, Phil shares some of his knowledge about how to improve your sales techniques. One key takeaway is that in order to make a sale a salesperson must first convince themselves that they can deliver on their promises. He also mentions several ways of connecting emotional attachment to the decision making process. Ultimately, there is no one-size-fits-all solution, but every sales begins by asking the right questions. Go ahead take a listen! We've kept you waiting long enough! Download this Episode SHOW DETAILS Running time: 53:02  Subscribe on iTunes and leave us a review SHOW NOTES (5:18) - Why does everyone look for the silver bullet for overwhelming success, when they just need to be 5% or 10% better? This push for giant metrics of improvement creates an unnecessary anxiety that limits success. Instead, people need to look for areas of continuous improvement. Look at what you are doing and see where you can add elements of success. The difference between people who are doing fine and those who are very successful are those marginal differences of reflection and review. (11:21) - Do you think it is possible to get anybody to fall in love with sales? Yes - but on one condition. The first sale that needs to happen must be on yourself. You must convince yourself that you can convince. You must have an internal belief that you can deliver on your promises. As sales people, we are looking to assist the decision making process. In order to help, we need to believe in what we are fighting for. (20:59) - How do you find the right words that sell? Look at conversation patterns to find where conversations were being controlled in the right way. You need to set yourself up by prefacing the sale with the right questions. After asking questions with ubiquitous subjectivity. Phil always use the magic words, "I bet your a bit like me." By asking the right questions in a logical order, you can guide the consumer through the decision making process step-by-step. Phil says he could never recommend anything to anybody unless he could say these words "because of the fact that you said..." This is the final step from transitioning the consumer from the subjective questions to the realization of the need. (33:05) - How do you decide which questions to ask in different scenarios? It’s all about having the right tools to use at the right time. Phil has one basic framework that he has found works very well. It’s a three step process. Ask a question about their future backed with linear probing to fully understand their vision. This will allow the customer to picture their desired future. Ask they feel about that hypothetical future. This allows the customer to get a taste of that desired emotion. Ask what would the consequences would there be if that future didn’t come true. These questions create urgency to act on their emotions. (45:14) - Do you think that any business can benefit from a positioning document? It is not about having the document or not. The question should be more concerned with do you receive leads from that method that allows you to have a conversation. First find the right questions and then find the right tools that help facilitate conversations. ADDITIONAL NOTES The book that Jeff and Phil refer to in this podcast is "Exactly What to Say: The Magic Words for Influence and Impact." It will teach you the tactics of persuasive language to help you make the sale or successfully navigate any conversation. You can buy this on Amazon. Phil has an upcoming book called "Exactly How to Sell: The Sales Guide for Non-Sales Professionals” that will be released early next year. It is a distillation of the sales process for those of you looking for how you can apply this logic to any conversation. You can pre-order this book on Amazon. Email Phil Phil's website Phil on Facebook @philmjonesuk on Twitter Phil on LinkedIn Phil on YouTube Phil on SoundCloud CONNECT WITH JEFF Email Jeff @JGibbard on Twitter Jeff on Facebook Jeff on Linkedin (make sure to introduce yourself) Jeff on Instagram Jeff on Snapchat CONNECT WITH CAROLINE Email Caroline Caroline on Twitter Caroline on LinkedIn CONNECT WITH THE SHOW Call us Follow us on Instagram Follow us Twitter Like us on Facebook Listen on YouTube SPECIAL THANKS TO Ray, our Audio Engineer. Thanks for cleaning up our voices and adding all that sexy production value. Kurtis, our intern. Thanks for all creating the show notes for this episode! Your host Jeff Gibbard. He made sure this episode made it through production even though we've been super busy. Thank you :)

Phil M Jones, President and CEO of Philmjones International, joins the Social Pros Podcast to discuss ways to create more successful opportunities through conversation.   Special thanks to our sponsors: Salesforce Marketing Cloud (Magic Moments: How to Create Inspired Marketing to Amaze Your Customers: candc.dl/amazecustomers) Convince & Convert (Experience This! Show: experiencethisshow.com) Yext (The Everywhere Brand: http://offers.yext.com/everywherebrand)   In This Episode How to motivate people better Why creating mental images for customers is so powerful How to relate to a customer to open the opportunity to make a recommendation How to create “just one more thing” moments How to create opportunities with questions   Resources The Complete Guide to Social Media for B2B Marketers Brandwatch HYP3R Exactly What to Say: The Magic Words for Influence and Impact Exactly How to Sell: The Sales Guide for Non-Sales Professionals   Visit SocialPros.com for more insights from your favorite social media marketers.

In this episode, Doug and Phil Jones discuss: What bed sizes are available in the UK Would you buy what you are selling and would you buy it from you? Both of his books Exactly How to Sell and Exactly What to Say Key Takeaways: Meet people where they are at Help people realize that being called a great sales person is not a compliment You are always progressive "People in business are great at buying books, but not good at reading them." - Phil Jones Connect with Phil Jones: Twitter: @philmjonesuk Website: WWW.PHILMJONES.COM Email: phil@philmjones.com Books: Exactly How to Sell: The Sales Guide for Non-Sales Professionals Exactly What to Say: The Magic Words for Influence and Impact     Reach Us Here: Doug- @DJDoug Strickland- @NiceGuyonBiz Show notes by show producer: Danielle Taylor   Nice Guys Links Support the podcast at www.Patreon.com/NiceGuys Subscribe to the Podcast Niceguysonbusiness.com TurnkeyPodcast.com - You're the expert. Your podcast will prove it. Podcast Production, Concept to Launch Book Doug and/or Strick as a speaker at your upcoming event. Amazon #1 Best selling book Nice Guys Finish First. Doug's Business Building Bootcamp (10 Module Course)   Survey: Take our short survey so The Nice Guys know what you like.     Partner Links: Amazon.com: Click before buying anything. Help support the podcast. Interview Valet:  Get interviewed on top podcasts and share your message. Acuity Scheduling: Stop wasting time going back and forth scheduling appointments Dalyn Miller PR -- Guest Placement and Promotion www.ThePodcastTeam.com Social Quant - Boost your Twitter following the right way. Targeted reach Promise Statement: To provide an experience that is entertaining and adds value to your life. Don't underestimate the Power of Nice.

Words have the power to change decisions, fates and fortunes, yet few people purposely wield them. In this practical, digestible book, bestselling author and international speaker Phil Jones shares how simple language techniques can transform the success of conversations. Developed over years of successful (and unsuccessful) sales negotiations and training more than two million sales staff across the globe, Jones offers 22 powerful phrases that can easily be interwoven in one’s everyday exchanges. Each chapter explores the psychology behind the effectiveness of a simple set of words before providing examples of how to utilize them in varying situations. Discover precise business success language to empower immediate positive action Create instant confidence to introduce your products and services more effectively Receive the “Magic Words” from Phil’s best-selling book applied to your specific business critical situations Build trust and camaraderie by using comparisons Help others make time to reach important decisions BIO: Phil M. Jones has made it his life’s work to demystify the sales process, reframe what it means to “sell” and help his audiences to learn new skills that empower confidence, overcome fears and instantaneously impact bottom line results. Author of five international best-selling books, and the youngest ever winner of the coveted “British Excellence in Sales and Marketing Award”, Phil is currently one of the most in-demand assets to companies worldwide and is highly regarded as the world’s leading sales trainer. His best selling books include Exactly How to Sell and Exactly What to Say, ToolBox, Magic Words, and PHILosophies. Find out more at philmjones.com

When is a good time to quit a cleaning client? It's a tough call when you have to make the decision. A good time to quit is when your gut instinct or intuition kicks in and makes you want to end the contract. We Ask a House Cleaner business advice for house cleaners and maids. Angela Brown, The House Cleaning Guru says more questions are part of finding a good time to quit. Don't just quit a cleaning client or stop working for a client. It's a business decision that needs attention. Today's sponsors are Savvy Cleaner Training, My Cleaning Connection, and HouseCleaning360.com   *** COMPLETE SHOW NOTES FOR THIS EPISODE *** https://askahousecleaner.com/good-time-to-quit/ *** MORE VIDEOS LIKE THIS *** Percentage of Clean vs. Messy Houses - https://youtu.be/HYRiab7ldu4 Should I Hire Family for My House Cleaning Business? - https://youtu.be/PRCkm4v8uP8 Family? Your Cleaning Clients Are Not Your Family! - https://youtu.be/mMav5DNtYes Travel - House Cleaners and Maids How Far Should You Go for a Job? - https://youtu.be/xxasgWOwbOY If a Maid, House Cleaner or Housekeeper Broke My Stuff - Who Pays? - https://youtu.be/qxvysUdtkAA Do I Need a Uniform for My Cleaning Company? - https://youtu.be/sPx490_2SNc How Do I Choose a Company Name for My Cleaning Business? - https://youtu.be/VdtiH3-5Tas Start A House Cleaning Business - Top 5 Reasons - http://askahousecleaner.com/start-a-house-cleaning-business/ *** RESOURCES FROM THIS EPISODE *** Dealing with Difficult Customers - http://amzn.to/2GOh7zm Mass Persuasion Method: Activate the 8 Psychological Switches That Make People Open Their Hearts, Minds and Wallets for You - http://amzn.to/2FI5mta Exactly What to Say: The Magic Words for Influence and Impact - http://amzn.to/2FKSPVA Principles: Life and Work - http://amzn.to/2FKNPAh Magic Words: The Science and Secrets Behind Seven Words That Motivate, Engage, and Influence - http://amzn.to/2FJ2k7U Methods of Persuasion: How to Use Psychology to Influence Human Behavior - http://amzn.to/2EiM6oX 6 Signs It's Time to Fire a Client - http://bit.ly/2GOhk5K 10 Ways to Tell it's Time to Fire a Client - http://bit.ly/2EEOEvl 3 Signs it's Time to Fire Your Client - http://bit.ly/2EEN902 *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** LOOKING FOR WAY TO BOOST YOUR FANDOM? *** https://www.facebook.com/groups/HouseCleaning360/ *** FOLLOW ANGELA BROWN ON SOCIAL MEDIA *** https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** DISCLAIMER *** During the shows we recommend services, sites, and products to help you improve your cleaning and grow your cleaning business. We have partnerships or sponsorships with these companies to provide you with discounts, and savings. By clicking on and buying from these links we may receive a commission which helps pay for the production costs of the show. Support the show so we can continue to bring you free tips and strategies to improve your cleaning and help you grow your cleaning business. THANK YOU! *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry reach out to our promotional department info[at]AskaHouseCleaner.com *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com HOUSECLEANING360 – Referral database of the world’s most prominent home service providers and the homeowners they serve. https://housecleaning360.com

They only want you not your cleaning employees. How do you have cleaning business growth if they only want you? We Ask a House Cleaner if you should fire clients if they only want you or if you should keep working for them solo. Angela Brown, The House Cleaning Guru gives tips on business growth, when to hire help, and how to staff your maid service. Today's sponsor is https://HouseCleaning360.com where we connect the savvy cleaner with the savvy homeowner. #HouseCleaning360 *** COMPLETE SHOW NOTES FOR THIS EPISODE *** http://askahousecleaner.com/they-only-want-you/ *** MORE VIDEOS LIKE THIS *** Time - My Hours Are My Own, Right? - https://youtu.be/maxtjyUVcmw Percentage of Clean vs. Messy Houses - https://youtu.be/HYRiab7ldu4 Should I Hire Family for My House Cleaning Business? - https://youtu.be/PRCkm4v8uP8 Family? Your Cleaning Clients Are Not Your Family! - https://youtu.be/mMav5DNtYes Travel - House Cleaners and Maids How Far Should You Go for a Job? - https://youtu.be/xxasgWOwbOY If a Maid, House Cleaner or Housekeeper Broke My Stuff - Who Pays? - https://youtu.be/qxvysUdtkAA Do I Need a Uniform for My Cleaning Company? - https://youtu.be/sPx490_2SNc How Do I Choose a Company Name for My Cleaning Business? - https://youtu.be/VdtiH3-5Tas Start A House Cleaning Business - Top 5 Reasons - http://askahousecleaner.com/start-a-house-cleaning-business/ Should I Have a Business Partner for My Cleaning Biz? - https://youtu.be/_36xVzpRjIk   *** RESOURCES FROM THIS EPISODE ***   Principles: Life and Work - http://amzn.to/2DO7b7R Exactly What to Say: The Magic Words for Influence and Impact - http://amzn.to/2rlKllI Straight Forward - To more Appointments - http://amzn.to/2FUNTyg Work Less, Make More: The counter-intuitive approach to building a profitable business, and a life you actually love - http://amzn.to/2FSTipJ Clone Yourself: How to Overcome Bottleneck Leadership in 90 Days and Reclaim Your Freedom - http://amzn.to/2DRJ4W8 The Sales Manager’s Guide to Greatness: 10 Essential Strategies for Leading Your Team to the Top - http://amzn.to/2FXlIiw   *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** LOOKING FOR WAY TO BOOST YOUR FANDOM? *** https://www.facebook.com/groups/HouseCleaning360/ *** FOLLOW ANGELA BROWN ON SOCIAL MEDIA *** https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** DISCLAIMER *** During the shows we recommend services, sites, and products to help you improve your cleaning and grow your cleaning business. We have partnerships or sponsorships with these companies to provide you with discounts, and savings. By clicking on and buying from these links we may receive a commission which helps pay for the production costs of the show. Support the show so we can continue to bring you free tips and strategies to improve your cleaning and help you grow your cleaning business. THANK YOU! *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry reach out to our promotional department info[at]AskaHouseCleaner.com *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com HOUSECLEANING360 – Referral database of the world’s most prominent home service providers and the homeowners they serve. https://housecleaning360.com

"Don't embarrass me." Homeowners demand respect from the maid service coming to give an estimate. They want you to clean but they don't want harassment, or shame because their house is messy. "Don't embarrass me." We Ask a House Cleaner about the homeowner whose house has clutter, dust, dirt. Angela Brown, The House Cleaning Guru gives tips to keep in mind. "Don't embarrass me" is a message of self-respect. Be a savvy cleaner. Your priorities are different from the clients. They have eyes, they can see. They know their house needs cleaning. That's why they called you. Don't make them feel bad or inadequate or ashamed. Make it safe to hire you. No embarrassment necessary. Today's sponsor is https://HouseCleaning360.com a safe place to connect a maid with a homeowner. #HouseCleaning360 *** COMPLETE SHOW NOTES FOR THIS EPISODE *** http://askahousecleaner.com/dont-embarrass-me/ *** MORE VIDEOS ABOUT HOUSE CLEANER OBSERVATIONS *** Habits of People with Clean Houses - https://youtu.be/giYB57Uaqp0 Employees Who Love to Clean Houses - https://youtu.be/vcQddCj9joE Cleaning Gene - https://youtu.be/kWVTl-moarY Kicked Out of Facebook Group for House Cleaners - https://youtu.be/j6QNeFHblwE Mom Syndrome - https://youtu.be/HAwvNDiriOY   *** RESOURCES FROM THIS EPISODE *** The Customer Is Not Always Right: Hilarious and Horrific Tales of Customers Gone Wrong - http://amzn.to/2EXkGTb he Simply Smart Search for Dignity: Employees, customers and stakeholders are far more than every business’s most important assets - http://amzn.to/2quK4fV Tools of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers - http://amzn.to/2lVd5LS Principles: Life and Work - http://amzn.to/2CBZMut Exactly What to Say: The Magic Words for Influence and Impact - http://amzn.to/2CFGZ18 99 Negotiating Strategies: Tips, Tactics & Techniques Used by Wall Street's Toughest Dealmakers - http://amzn.to/2CG2vDa Don't Embarrass Your Customers by Embarrassing Your Employees - http://bit.ly/2CWoTWA Why Dignity is the Key to Customer Service - http://amex.co/2E7LLSp *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** LOOKING FOR WAY TO BOOST YOUR FANDOM? *** https://www.facebook.com/groups/HouseCleaning360/ *** FOLLOW ANGELA BROWN ON SOCIAL MEDIA *** https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** DISCLAIMER *** During the shows we recommend services, sites, and products to help you improve your cleaning and grow your cleaning business. We have partnerships or sponsorships with these companies to provide you with discounts, and savings. By clicking on and buying from these links we may receive a commission which helps pay for the production costs of the show. Support the show so we can continue to bring you free tips and strategies to improve your cleaning and help you grow your cleaning business. THANK YOU! *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry reach out to our promotional department info[at]AskaHouseCleaner.com *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com HOUSECLEANING360 – Referral database of the world’s most prominent home service providers and the homeowners they serve. https://housecleaning360.com

"Exactly What to Say: The Magic Words for Influence and Impact" by Phil M. Jones   Click here to view the show notes! https://www.salesartillery.com/marketing-book-podcast/exactly-what-say-phil-jones

There has always been a stigma around sales. Of all the aspects of business, the sales process is the least trusted facet of the team, and for good reason! Salespersons are known to be pushy, overbearing, conniving, and to take advantage of the naive. But for many businesses, they are also the most critical members of their team; how can you sell your service without sales? To overcome this stigmatized group, there needs to be a powerful change. Sales will need to be rebranded as an honest, helpful guide, and this episode will show you how. Phil Jones has taken the initiative of rebranding the sales process. In a world that is full of big egos and even bigger lies, Phil is bringing simplicity and integrity back into businesses. He has given over 2,000 presentations on the matter, and his book, Exactly What to Say: The Magic Words for Influence and Impact, focuses on the philosophy and structure of words. To learn how simple conversation tweaks can have major changes in your persuasion ability, all you have to do is say the magic word!  Become a Master Storyteller Grab your free copy of The 5 Stages of Grief in Telling YOUR Business Story, check out: https://dl.bookfunnel.com/vn00zi042y Keynote Speaker | Brand Strategy & Workshops | Story Raconteur Park Howell is an international keynote speaker who teaches people and organizations across the world the applied science and bewitchery of story. He makes brand stories crystal clear through his proven Story Cycle system that works every single time that's helped companies grow as much as 400 percent.  International brands Park's worked with include Hilton, Coca-Cola, Beyer Pharmaceutical, Cummins Diesel, American Express, American Marketing Association, Arizona State University, United States Air Force and dozens more. Learn more about working with Park to get your brand story straight.

If you have two identical companies, selling identical products, with the same marketing strategies, chances are one of them will make it and the other won't. Why is that? The power of words. How we say things can have a huge impact that can either make or break us. If you enter into a conversation with confidence, knowledge, and a way to get people to trust you you'll have far more success than someone who just tries to tell people what they think they want to hear. We need to give words more credit. Take the time to really think about what you are going to say, and how you are going to say it. This doesn't mean you should sound like you're reading a script, but you should know what you are going to say so well you can adjust things in the moment. Analyze what you are saying to customers, and make sure you're getting the strongest message you can to them. On this episode of Creative Warriors we are joined by the incredible Phil Jones. Phil has studied the psychology of words in sales, and what sets people apart from being just another salesman. Download this episode today to hear insights on how you can start making stronger word choices to get the success in sales you deserve. PERSONAL RESPONSIBILITY WARRIOR  “The slightest change of words can greatly alter one's impression.” -Phil Jones Pre-order your copy of Jeffrey's book, LINGO: Discover Your Ideal Customer's Secret Language and Make Your Business Irresistible here! Highlights - Progress happens from inspiration not replication. Move people with your words. Genuinely care and be in the moment. Be confident in what you are saying. Know your script so well you can go off script. The principles never change, but the application will. Starting with, “This may not be for you, but…” is very powerful. Let people own their own decisions. Try to use the word “investment” instead of “cost”. Earn the right to make a recommendation. Guest Contact - Phil's Website Phil's Twitter Phil's Book Exactly What to Say: The Magic Words for Influence and Impact Resources - 12 Must-Have Mindsets for Uncommon Entrepreneurs! A FREE tool for Creative Warriors to help you get clear on the ways you need to think differently to get the results you want. We've been handed a whole bunch of malarky about who we are and how business works that simply doesn't work for us. It's time to set it straight! This tool will give you the insights you need to think your way to success as a Creative Warrior and keep you on track. Check out the Creative Warriors RESOURCE page! A collection of the best companies, hand-selected, to help you succeed! You'll find vendors, services, products, and programs to help you Create, Serve, and Be Prosperous! All these companies have been used and approved by Jeffrey and most are used every day in his business. Music by Jawn

Corey sits with one of the most sought after public speakers in sales training over a bottle of Widow Jane. Phil M Jones shares his insight on sales, going from starting a car wash at 14 to teaching over two million people worldwide, all presented in an irresistible accent. Check out his newest book, "Exactly What to Say: The Magic Words for Influence and Impact" Learn more about Phil M Jones: https://www.philmjones.com/ "Exactly What to Say" on Amazon: https://www.amazon.com/Exactly-What-Say-Influence-Impact/dp/0692881956/ref=sr_1_27?ie=UTF8&qid=1499103206&sr=8-27&keywords=phil+jones+exactly Listen to Business Over Bourbon on iTunes and Stitcher! https://www.stitcher.com/podcast/business-over-bourbon https://itunes.apple.com/us/podcast/business-over-bourbon/id1242378323?mt=2

Xbox E3 announcements, Apple's WWDC and which Voice assistant while people not be embarrassed to be caught talking to. Jess joins the crew after Emmy is too hungover to join.