Podcast appearances and mentions of jim collins good

“If you spend too much time worrying about the outcome and not about the process, then you just create anxiety and a lack of focus.”   This is a special episode only available to our podcast subscribers, which we call The Mini Chief. These are short, sharp highlights from our fabulous CEO guests, where you get a 5 to 10 minute snapshot from their full episode. This Mini Chief episode features Rob Patterson, Managing Director of Parkins Lane. His full episode is titled Humility, relationships and scaling fast. You can find the full audio and show notes here:

“If you spend too much time worrying about the outcome and not about the process, then you just create anxiety and a lack of focus.”   In this Best of Series episode, we replay a chat we had in 2019 with Rob Patterson, Managing Director of Parkins Lane, on humility, relationships and scaling fast.  

Bryan Harris first became known for Videofruit, his industry leading blog and online course business. But these days, he has shifted focus to his new business Growth Tools and scaling 1:1 coaching. A master at organization, leadership, and customer generation, Bryan shared tons of gold nuggets during this episode of Ahrefs Podcast, including: 00:00 Introduction
 01:02 Shifting from courses to coaching
 06:30 Ascension ladder vs descension ladder
 15:31 A cautionary tale about sharing revenue
 17:45 Free tools as a growth strategy
 19:41 How to scale non-commodities
 23:45 Finding the right CEO-marketing director fit
 31:07 How Growth Tools structures its marketing department
 37:40 BOPA (Borrowing other people's audiences)
 42:22 Causes of stress and complexity in marketing
 45:28 Guilt by association
 48:30 Choosing what to promote
 58:34 The key to generating customers
 1:07:15 The right way to “Figure it out”
 1:11:34 Bryan's ChatGPT history
 1:14:36 Outro We hope you enjoy our first in-person episode of Ahrefs Podcast! As always, be sure to like and subscribe (and tell a friend). Where to find Bryan: X: @Harris_Bryan Website: growthtools.com/ahrefs Where to find Tim: LinkedIn: https://www.linkedin.com/in/timsoulo/ X: @timsoulo Website: https://www.timsoulo.com/ _______________________________________________ Referenced in the episode: Ryan Deiss: https://www.ryandeiss.com/ Russell Brunson (Dotcom Secrets): https://dotcomsecrets.com/getdcsfree-1
 Nathan Berry: https://nathanbarry.com/ Brennan Dunn: https://doubleyourfreelancing.com/
 John Lee Dumas: https://www.eofire.com/
 Pat Flynn: https://patflynn.com/
 Glenn Hill (Connection Codes): https://www.connectioncodes.co/
 Jim Collins (Good to Great): https://www.jimcollins.com/index.html 
 One Minute Manager: https://www.amazon.com/The-New-One-Minute-Manager/dp/8195246893/ Seth Godin (Purple Cow): https://www.amazon.com/Purple-Cow-Transform-Business-Remarkable/dp/014101640X
 Noah Kagan: https://noahkagan.com/
 Rich Dad Poor Dad (Robert Kiyosaki): https://www.richdad.com/
 Supermensch: https://www.amazon.com/They-Call-Supermensch-Backstage-RocknRoll/dp/0062355953
 Figure it out: https://www.youtube.com/watch?v=CPa3E8yis0I


Today's guest has interviewed over 1,000 top CEOs, unveiling timeless leadership principles and transforming them into actionable insights. As the Founder and CEO of The CEO Forum Group, he's not just a host but a visionary who pioneered the term "The Transformative CEO." His nationally syndicated radio show, The CEO Show, reaches over 600,000 listeners weekly across 62 stations, earning its place as the #1 podcast for CEOs in America. He's a Forbes, Fortune, and CNBC writer, with over 350 articles dedicated to transformative CEOs, women leadership, customer experience, culture, and digital transformation. Co-author of "The Transformative CEO," which inspired a documentary series, his work has been featured on Squawk Box and acknowledged by Harvard Business Review for his expertise in executive communications. I have the pleasure of producing The Transformative CEO virtual summits four times a year and have enjoyed sharing his events with my network. I love his philosophy that everyone should have access to success. Please join me in welcoming Robert Reiss.  Join us as we delve into Robert Reiss's remarkable journey from overcoming dyslexia to founding the CEO Forum Group, and explore his unique insights on leadership, diversity, and the power of authentic connections. In this episode, we discuss:

When your systems are set up correctly, everything runs smoothly and efficiently. Over time, you experience faster growth, less effort, and increased profitability.This week's episode is a must-watch masterclass on Creator Flywheels—the exact system Nathan used to scale ConvertKit to $40M per year.Reflecting on past conversations with guests, we explore how implementing flywheels can transform linear processes into self-sustaining cycles of productivity and profit. Learn the steps to set up your own flywheel and discover six real-world examples from top creators, including Sahil Bloom, Codie Sanchez, Rachel Rodgers, and more.Timestamps:00:00 Introduction00:32 Defining Flywheels02:04 Backstory of Flywheels03:23 Three Laws of Flywheels04:54 Nathan's Content Creation Flywheel06:46 Sahil Bloom's Newsletter Flywheel12:12 What Makes A Good Flywheel?14:50 Storygrid's Publishing Flywheel18:35 Rachel Rodgers' Coaching Flywheel23:00 Tiago Forte's Implementer Flywheel29:37 Simon Severino's Podcast Flywheel33:11 How To Create Your Own Creator FlywheelIf you enjoyed this episode, please like and subscribe, share it with your friends, and leave us a review. We read every single one.Know more about Billion Dollar Creator: https://www.billiondollarcreator.com/Follow Nathan:Instagram: https://www.instagram.com/nathanbarry/LinkedIn: https://www.linkedin.com/in/nathanbarry/Twitter: https://twitter.com/nathanbarryWebsite: https://nathanbarry.com/Featured in this episode:Jim Collins “Good to Great”: https://a.co/d/hrLx7LpCreator Flywheels: https://nathanbarry.com/creator-flywheels/ConvertKit: https://convertkit.com/Story Grid: https://storygrid.com/Building a Second Brain: https://www.buildingasecondbrain.com/Reboot: https://www.reboot.io/Paperboy Studios: https://www.paperboystudios.co/Contrarian Thinking: https://contrarianthinking.co/Highlights:00:32 Nathan uses Flywheels to challenge the common idea that scaling your business means more effort06:46 Nathan shares his favourite Creator Flywheel: Sahil Bloom's million subscriber flywheel13:19 Two important things to remember when creating a flywheel33:13 How to start creating flywheels?

I first met Rob through his podcast, the Unstuck Movement. As I tend to do when being interviewed by podcasters I asked if he would be willing to come on Unstoppable Mindset to talk about his life, his podcast and the lessons he might wish to impart. Boy did I feel like I was a winner as we talked. As Rob tells us, he felt somewhat out of place as he was growing up. He couldn't decide for some time what he wanted to do with his life. As he will tell you, he was stuck and unwilling to explore change to improve himself and his circumstances. Eventually, he did come to realize that he needed to change, and change he did as you will hear. I love having discussions with people like Rob because in some ways you never know where discussions may lead. For example, Rob credits good teachers and coaches with his progress at living life. His discussions lead to a pretty deep conversation between us about teaching, teachers and how in fact we all are teachers whether employed in the profession or not. Rob's life journey is typical of someone who had to find his way in the world, but when he did, he ran with his discoveries. There are lots of life-lessons Rob offers us and I am sure you will find some good concepts in my conversation with Rob. About the Guest: Rob Z Wentz is an Executive Leadership Coach.

We are back for series 7! Loyal listeners will know that Mark and Becky are huge fans of Jim Collins, so they decided it was time to dive deep into his work, and look at the seven key questions he claims all leaders need to ask themselves. They outline how each question can help with recruitment and retaining our talented people! Jim once said leaders should be “rigorous, not ruthless.” Can this really be applied to success? GET IN TOUCH! We would love to hear your thoughts on today's episode, email us at podcasts@larking-gowen.co.uk.  We'd also love it if you could rate us 5 STARS on Apple Podcasts or Spotify;  this really helps people find us! You can also watch us on YouTube! Click here You can find all of the Leadership & Life Chat episodes here Show notes Jim Collins – Good to Great Value setting within business episode of Leadership & Life Chat –  Working 9-5, not the only way to make a living Leadership & Life Chat - You've got the power The 7 questions Are you beginning to lose other people by keeping this person in the seat? Do you have a values problem, a wills problem or a skill problem? What is the person's relationship to the window and the mirror? Does the person see work as a job or a responsibility? Has your confidence in the person gone up or down in the last year? Do you have a bus problem or a seat problem? How would you feel if this person quit? Thank you to our sponsors Larking Gowen, Chartered Accountants and Business Advisors – check out their website to see how they could help your business www.larking-gowen.co.uk © Larking Gowen LLP

Mentioned in this episode:SBCC President's Office - https://www.sbcc.edu/presidentsoffice/Semper Gumby - https://en.wikipedia.org/wiki/Semper_GumbySBCC Board of Trustees - https://www.sbcc.edu/boardoftrustees/Jim Collins - Good to Great - https://www.jimcollins.com/article_topics/articles/good-to-great.html Asilomar Leadership Skills Seminar - https://ccleague.org/event-calendar/2024-asilomar-leadership-skills-seminarCalifornia Community Colleges Association for Occupational Education - https://cccaoe.org/Professor Tom Mahoney - https://www.youtube.com/watch?v=89V6lK96ZHMTurkey Brine - https://cooking.nytimes.com/recipes/1021473-turkey-brineSpatchcock Turkey - https://cooking.nytimes.com/recipes/543-roast-spatchcock-turkeyDeep-Fried Turkey - https://www.nytimes.com/2023/11/14/dining/deep-fried-thanksgiving-turkey.htmlButternut Squash Casserole - https://www.allrecipes.com/recipe/22936/butternut-squash-casserole/Cranberry Apple Salad - https://www.tasteofhome.com/recipes/creamy-cranberry-apple-salad/Chocolate Pie - https://www.thepioneerwoman.com/food-cooking/recipes/a11850/chocolate-pie/Pumpkin Pie - https://cooking.nytimes.com/recipes/1015622-pumpkin-pieSeven Minute Frosting - https://www.kingarthurbaking.com/recipes/seven-minute-frosting-recipePumpkin Rolls - https://thegreatbritishbakeoff.co.uk/recipes/all/pumpkin-rolls/Waldorf Salad - https://cooking.nytimes.com/recipes/1018585-the-original-waldorf-saladGreen Bean Casserole - https://www.campbells.com/recipes/green-bean-casserole/Cream Cheese Corn - https://www.food.com/recipe/cream-cheese-corn-47054Mise en Place - https://en.wikipedia.org/wiki/Mise_en_placeDog Team Sticky Buns - https://www.food.com/recipe/dog-team-sticky-buns-138400Save Me the Plums by Ruth Reichl - https://www.penguinrandomhouse.com/books/210646/save-me-the-plums-by-ruth-reichl/Julia Child Papers - https://hollisarchives.lib.harvard.edu/repositories/8/resources/9746What She Ate by Laura Shapiro - https://laurashapirowriter.com/what-she-ate/The Betty Crocker Cookbook - https://en.wikipedia.org/wiki/Betty_Crocker_CookbookJoy of Cooking - https://en.wikipedia.org/wiki/Joy_of_CookingL.A. Son by Roy Choi - https://www.penguinrandomhouse.com/books/723516/la-son-by-roy-choi-with-tien-nguyen-and-natasha-phan/Fannie Farmer Cookbook - https://en.wikipedia.org/wiki/Fannie_FarmerJoystix - https://joystix.band/

Greg reviews a classic top selling business book by Jim Collins- Good to Great and shows how to apply the timeless principles into your construction business.Learn about the 7x key principles from leadership to hiring the right people.Just applying 1x of these strategies could make all the difference. If you'd like help growing your business join my private Facebook group -https://m.facebook.com/groups/constructiontradesacceleratorIf you'd like to discuss fast-tracking your results, book in a free call -https://calendly.com/develop-coaching/10-minute-call

In today's digital age, the traditional approach to marketing is no longer enough. Consumers are bombarded with messages from brands all day long, so it's more important than ever to create a holistic marketing approach that combines branding and performance. This is where brandformance comes in. Brandformance is a term combining the concepts of branding and performance. It defines a campaign that combines objectives, both branding and performance-oriented. In this episode of the Brand Runner Podcast, we discuss the future of marketing and how brandformance is the key to success. We'll explore what brandformance is, how it works, and how you can use it to create a more effective marketing strategy. Reference links Hubspot // The flywheel model Jim Collins Good to Great DCMN // Brandformance MailChimp //Marketing acronyms you should know monday.com French OOH How to increase brand awareness guide by Qualtrics Connect here ⁠

Welcome to today's episode, where I'm delving into the topic of evolution versus revolution in leadership. After recently reading Jim Collins' remarkable book Good to Great, I was deeply inspired by its insights and wanted to share with you my learnings from it. I also discuss my own thoughts on embracing continual growth and learning to become the best leaders we can be.When it comes to exceptional leadership, the journey to greatness doesn't happen overnight. Research has shown that outstanding companies outperforming in their market wasn't due to a big launch or rebrand - the success came through positive, sustained changes over the long term.I talk about leadership being a process that requires time and conscious effort to expand in knowledge and experience. Too often we see people wanting to take big step jumps in their careers, without really taking the time to think about how they can enhance their skill sets or develop more knowledge. The key here is adopting a growth mindset, and I encourage you to ask yourself important questions about what kind of leader you want to be, and what steps you can begin to take to get there.I talk about the importance of a healthy framework of support within an organisation that can enable emerging leaders to grow. What is the culture around having open conversations? Is there psychological safety and genuine trust in the organisation, where people can speak up and support each other? I also discuss how a supportive environment can help promote new perspective and innovation in leadership roles, and help people truly develop the necessary skills for their appointed roles. So, whether you're a seasoned leader, an emerging one or someone who's keen on understanding the dynamics of evolving leadership, this episode has something valuable for you. Remember, the journey to greatness is not about rushing toward a fixed destination; it's about embracing the evolution that transforms you into the leader you're meant to be.So, hit that play button and get started on your journey towards becoming the best version of yourself as a leader in your industry. Your future self will thank you for it.Happy listening!LINKS:Jim Collins' book: Good to Great: Why Some Companies Make the Leap and Others Don'tArticle by Jim Collins: Good to Great Book a Free Career Strategy Coaching SessionWebsite:https://www.beautifuldisruptions.com/ LinkedIn:https://www.linkedin.com/in/rebeccabangura/ Instagram:https://www.instagram.com/iamrebeccabangura/ Facebook: https://www.facebook.com/BeautifulDisruptions

Deze aflevering werd opgenomen voor publiek in Boekenhuis Theoria in Kortrijk. Vincent Van Quickenborne (1973) is minister van justitie. Hij studeerde rechten en werd de jongste senator van ons land. Hij werd staatssecretaris van administratieve vereenvoudiging, minister van ondernemen en minister van pensioenen. Hij was burgemeester van Kortrijk en sinds 2020 is hij minister van justitie, minister van de noordzee en vice-eerste minister van ons land. We waren uitgenodigd door uitbater Pascal Vandenhende van Boekenhuis Theoria, de boekhandel in Kortrijk die dit jaar zijn 50ste verjaardag viert en daarom iets bijzonders wilde doen. We spraken elkaar op de zolder van Boekenhuis Theoria, voor een publiek van boekenliefhebbers en ook enkele politieagenten die nauwlettend een oogje in het zeil hielden. Het was op de dag dat de minister van buitenlandse zaken, Hadja Lahbib, uitleg moest geven aan het parlement over omstreden visa voor een Iraanse delegatie. Van Quickenborne was aan het bellen en sturen tot een paar seconden voor ons gesprek, en zelfs tijdens onze babbel lag zijn gsm op het tafeltje naast de boeken. Hij vertelt over hoe hij thuis als kind bibliotheekje speelde. Over wat hij las toen hij zelf opgesloten zat in de gevangenis. Over zijn vader die Thea Beckman voorlas, over zijn vrouw, over zijn baby. En de minister maakt tijdens het gesprek iemand kwaad in het publiek. Alle boeken en auteurs uit deze aflevering vind je⁠⁠ ⁠⁠⁠⁠⁠⁠in de shownotes op wimoosterlinck.be⁠⁠⁠⁠⁠⁠⁠⁠ Wil je de nieuwsbrief in je mailbox? ⁠⁠⁠⁠⁠⁠⁠⁠wimoosterlinck.substack.com⁠⁠⁠⁠⁠⁠⁠⁠ Wil je de podcast steunen? Bestel je boeken dan steeds via ⁠⁠⁠⁠⁠⁠de ⁠⁠link op wimoosterlinck.be⁠⁠⁠⁠⁠⁠!⁠⁠ Merci. De drie boeken van Vincent Van Quickenborne zijn:  1. Erik Larson: The Splendid and the Vile 2. Jim Collins: Good to Great 3. Bill Bryson: Down Under Luister ook naar de drie boeken van: ⁠⁠⁠⁠⁠⁠⁠⁠⁠Imke Courtois⁠⁠⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠Roos Van Acker⁠⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠Ish Ait Hamou⁠⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠Wim Opbrouck⁠⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠Evi Hanssen⁠⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠Stijn Meuris⁠⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠Michèle Cuvelier⁠⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠Lara Chedraoui⁠⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠Johan Braeckman⁠⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠Sophie Dutordoir⁠⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠Freek de Jonge⁠⁠⁠⁠⁠⁠⁠⁠ en ⁠⁠⁠⁠⁠⁠⁠⁠vele anderen⁠⁠⁠⁠⁠⁠⁠⁠.

If you want to learn the inside scoop from a General Manager of a highly rated hotel as to what it actually takes to help a hotel's team inspire consistent Five Star Reviews from guests, this is the podcast for you! The Bardessono Hotel and Spa in Yountville, California, managed by Remington Hospitality, boasts a stellar 5 out of 5 Stars on Tripadvisor and Google, 9.1 out of 10 on Booking.com and 9.6 out of 10 on Expedia, not to mention some stunning ratings from travel guides and international publications. I had the pleasure of chatting with Alain Negueloua, the Vice President and General Manager of the Bardessono, to find out what kind of magic he and his team are doing to inspire such consistently enthusiastic reviews. If you care about revenue optimization, culture, and attracting and retaining great guests and great employees, increasing profit and customer lifetime value, please listen and share this episode of Get Great Guest Reviews with your associates. As a hotelier who led my previous hotel collection to the highest guest review scores in the world, a 96.1% GRI, Global Review Index from Review Pro, I am passionate about learning about the daily habits of high-rated hotels and what habits they have in common. SPOILER ALERT! While each General Manager and Hospitality Leader has a different way of describing what they do, there are core habits that highly rated hoteliers all share! Even better, you can apply these habits and philosophies to your daily work life, and you, too, will enjoy similar rewards. These proven principles will work in any category of hotel, restaurant, or attraction and in any service industry business where it is beneficial and vital to have returning customers and enthusiastic referrals, recommendations, and online reviews. Here's a quick overview of our discussion topics. For the Full Show Notes visit adelegutman.com/getgreatguestreviews  The elevating impact of an entrepreneurial spirit How experiencing excellence inspires more excellence in a community How to Stand Out from the Competition How to Build Trust Stories of the Power of Taking Action on Feedback The importance of collaborating with your team to solve problems Making Innovative Problem Solving a Daily Habit The Importance of Sharing the WHY. Hiring the right people and implementing standards. Clearly communicating standards and expectations The importance of listening to feedback. Relentless, constant, gentle pressure delivers a great guest experience. The importance of paying attention to the little things. The value of cross-training teams. How a stellar online reputation can help you stand apart. How stellar online reviews can give a competitive advantage. How stellar reviews help attract and retain employees. Books we discussed: Setting the Table by Danny Meyer Built to Last by Jim Collins Good to Great by Jim Collins Become a Hospitality Star Maker! If you want to learn more about making every guest and valued team member feel cared for, appreciated, and respected? Keep tuned into this conversation and subscribe to Get Great Guest Reviews! I hope you enjoy and benefit from this episode! Thank you so much to my guest Alain Negueloua Vice President and General Manager of The Bardessono Hotel and Spa in Yountville, California, managed by Remington Hospitality: https://www.bardessono.com/  If you would like some help implementing these ideas, it would be my pleasure to make the process easy for you. Please set up a time for us to chat on Calendly: https://calendly.com/adele-gutman/15min Website: https://www.adelegutman.com/ LinkedIn: https://www.linkedin.com/in/adelegutman/ Adele's Speaker Sheet: https://www.adelegutman.com/AdelesSpeakersSheet/ Twitter: @AdeleGutman YouTube: https://www.youtube.com/GetGreatGuestReviewswithAdeleGutman Apple Podcasts: https://podcasts.apple.com/us/podcast/get-great-guest-reviews/id1607713697 Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5saWJzeW4uY29tLzM3NzIxMy9yc3M?sa=X&ved=0CAMQ4aUDahcKEwiYyoi9gqH4AhUAAAAAHQAAAAAQAQ&hl=en Spotify: https://open.spotify.com/show/7AAgxomCdTCWue20ru3QWs Thank you for listening! Have a great week, and keep reaching for the stars! ⭐⭐⭐⭐⭐ Adele

Muitas vezes, quando um cliente procura a Hamlet para ajudar na sua estratégia de comunicação, encontramos uma dificuldade. É que esse cliente não tem ainda uma estratégia para a própria empresa. Não definiu com clareza os seus clientes-alvo, a sua oferta, o seu modelo de negócio. E, sem isso, fica difícil definir o que a comunicação tem de fazer. Estratégia empresarial, e especificamente para empresas B2B, é o foco da Susana Barros: consultora, docente da Porto Business School e ela própria empreendedora, com uma longa experiência em estratégia e liderança. Dois ingredientes cuja falta, segundo ela, ainda impede a maior parte das empresas portugueses de crescer. Neste episódio, falamos da importância de parar para pensar, de fazer escolhas e até mesmo de recusar oportunidades. Tudo coisas difíceis para muitos empreendedores e empresários, que frequentemente são, eles próprios, o maior obstáculo ao crescimento das suas empresas. Razão ainda mais forte para ouvir esta conversa e aprender com a Susana. Ouça o episódio e descubra: Os dois pontos básicos que é preciso conhecer para desenhar a estratégia da sua empresa O que faz com que 70% das empresas não cheguem aos 5 anos de existência – e como ultrapassar essa barreira Quantas páginas deve ter o documento de estratégia da sua empresa Qual é o caminho para que os líderes deixem de ser bombeiros e se convertam, finalmente, em maestros do negócio O que torna uma sólida cultura de empresa ainda mais importante do que a estratégia Qual é a única função do marketing, sem a qual não serve para nada O que faz com que muitos sistemas de incentivos às vendas produzam resultados contrários aos esperados Sobre a convidada: Perfis no LinkedIn, Facebook e Instagram Site Email YouTube (Lives 80/20)   Empresas mencionadas: Procter & Gamble Sonae Porto Business School Optimus Sport Zone   Marcas mencionadas: Deeply Berg   Livros recomendados: Jim Collins – Good to Great Liz Wiseman - Multipliers   Podcast recomendado: Dare to Lead   Para saber mais sobre marketing e comunicação B2B, subscreva a newsletter Universidade B2B, da Hamlet. O seu site vale o que custou? Faça este este diagnóstico e terá a resposta em poucos minutos. Para continuar a acompanhar-nos vá ao site da Hamlet e fique em dia com a comunicação de marketing B2B no nosso blog. Siga-nos também no LinkedIn, Facebook e Instagram.

I'd like to begin this episode by acknowledging the land that I am learning and living on is the traditional un-ceded, un-surrendered territory of the Algonquin Anishnaabeg People. Passio Fidelis, or, passionate faithfulness.  The ability to be true to yourself and your goals as you lead.  This phrase is the guiding principle that our guest uses as he coaches leaders from the trenches, helping them be the most effective and robust leaders possibleAnd so, in this episode, you'll hear from John Robertson, a fellow Canadian, Ottawa resident, and (Founder and President of FORTLOG Services), who will offer advice and practical tools to help emerging leaders be their best coaches, ensuring we can all be passionately faithful to, and for, our teams. Trench Leadership: A Podcast From the Front is humbled to have been listed #8 in the Top 20 for Best Canadian Leadership-themed podcasts in 2022.Reviews are the best way for us to know what we are doing right, what we are doing wrong, and what we should talk about in the future, so please click on the links below and let us know if this episode was helpful.Connect Here:Trench Leadership Web-site: www.trenchleadership.caLinkedIn: https://www.linkedin.com/company/trench-leadership-a-podcast-from-the-front/?viewAsMember=trueFacebook: https://www.facebook.com/Trench-Leadership-A-Podcast-from-the-Front-10027091202630Instagram: trench_leadershipYouTube: https://www.youtube.com/channel/UCQ3DKPuh_ipqJqyeR0vv46QTwitter: @TrenchLeadersh1Iglen Studios: https://www.iglen.comConcussion Legacy Foundation web-site: https://www.concussionfoundation.caDispatches Adventure Ride web-site: https://www.dispatchesride.com John's Episode Links:1. www.fortlog.co2. www.fortlog.co/trenchleadership3. www.runtowardtheroar.online4. https://www.facebook.com/FORTLOGServices5. www.linkedin.com/in/johnrobertson-fortlog6. email: john@fortlog.coJohn's Recommended Book/Movie List:Books:1. Gus Lee Courage - the Backbone of Leadership2. Jim Collins - Good to Great for Social Sector3. Lee Child - Jack Reacher SeriesMovies:1. Outlaw Josey Wales2. Die Hard Series

Welcome, School Success Makers! Looking for some guidance on how to handle trust issues between the school leaders and other stakeholders to prevent a public relations nightmare for your institution? Listen in as Dr. Toby Travis, the superintendent of Village Christian Academy discusses the value of creating a culture of trust in school administration and the knowledge he has garnered from his many years of experience in the field of education. In addition to serving as the executive consultant for Global School Consulting Group, Dr. Travis is a published author. #SchoolSuccess #SchoolSuccessMakers -- Every week on The School Success Podcast, digital marketing agency owner Mitchell Slater interviews school leaders and game-changers in the education sector. Never miss an episode and follow The School Success Podcast on Apple Podcasts, Spotify, Stitcher, or wherever you enjoy podcasts. This podcast is powered by Slater Strategies, a marketing agency committed to helping schools grow their enrollment and connect better with the families in their communities. Find out more at https://schoolsuccessmakers.com. Highlights of the Episode [02:33] we moved to Fayetteville [03:43] we are just minutes off the 95 [04:26] most amazing gentlemen Dr. David Wells [06:22] We have a preschool through 12th grade [07:21] we celebrated our 85th anniversary [08:45] we had 32 nationalities on campus [10:21] about 100 students left the campus [11:30] It's not about billboards [13:56] I have full confidence in what they're doing [15:30] read Jim Collins Good to Great [19:36] Jesus loves them [24:19] becomes the evaluation form at the end [27:09] model of education is MC Jean frost [29:24] pandemic has just exacerbated that problem mentally YouTube Video Podcast Link: https://youtu.be/3wTNY8qsXSM

For episode 726 of "Making Waves at C-Level", host Thom Singer sits down with a strategy professor from the Tuck School of Business at Dartmouth College. Ron Adner has written two unbelievably great books and loves everything about strategy. His newest book, "Winning the Right Game: How to disrupt, defend, and deliver in a changing world" is a MUST READ for everyone in leadership. In this conversation they talk about changes from classic disruption and ecosystem disruption. How leaders can navigate these changes. They also touch on how this new world impacts companies and industries.  About Ron Adner Ron Adner is The Nathaniel D'1906 and Martha E. Leverone Memorial Professor of Business Administration and Professor of Strategy and Entrepreneurship at the Tuck School of Business at Dartmouth College. Prior to joining Tuck, he was the Akzo-Nobel Fellow of Strategic Management at INSEAD, where he served on the faculty for ten years. Dr. Adner's award winning research introduces a new perspective on value creation and competition when industry boundaries break down in the wake of ecosystem disruption. His two books, The Wide Lens: What Successful Innovators See that Others Miss (2012) and Winning the Right Game: How to Disrupt, Defend, and Deliver in a Changing World (October 2021) have been heralded as landmark contributions to the strategy literature. Clayton Christensen (Innovator's Dilemma) described his work as “Path-breaking” and Jim Collins (Good to Great) has called him “One of our most important strategic thinkers for the 21st century.” Dr. Adner has held editorial and board positions in the leading peer-reviewed academic journals of his field, including the Academy of Management Review, Management Science, the Strategic Management Journal, and Strategy Science. His managerial articles have been published in outlets including the Harvard Business Review, The Atlantic, Fast Company, Forbes, Wired, The Financial Times, and the Wall Street Journal . Dr. Adner's work is a rare convergence of rigorous academic research, profound managerial insights, and practical, powerful frameworks. Applied, tested, and validated in some of the world's leading companies, his approach to seeing the bigger strategy picture has been transformative in driving effective innovation in both the corporate and social sectors. Dr. Adner is founder of the Strategy Insight Group, whose mission is to help clients eliminate strategy blind spots and build robust go-to-market strategies in complex ecosystems, internal and external. He is a keynote speaker, consultant, and advisor to companies around the world. His engagements have transformed strategy at Fortune 500 firms as well as at entrepreneurial startups. He is an accomplished teacher and a seven-time winner of the annual, student-voted, Award for Teaching Excellence at both Tuck and INSEAD (2000, 2002, 2003, 2004, 2005, 2011, 2019). Dr. Adner holds a PhD and an MA from the Wharton School at the University of Pennsylvania, as well as master's and bachelor's degrees in mechanical engineering from the Cooper Union for the Advancement of Science and Art. https://thomsinger.com/podcast/ron-adner Learn more about your ad choices. Visit megaphone.fm/adchoices

Silence and SolitudeUnhurry • February 6, 2022Teacher: Dave Brown--Luke 5:12-16 NIVWhile Jesus was in one of the towns, a man came along who was covered with leprosy. When he saw Jesus, he fell with his face to the ground and begged him, "Lord, if you are willing, you can make me clean." Jesus reached out his hand and touched the man. "I am willing," he said. "Be clean!" And immediately the leprosy left him. Then Jesus ordered him, "Don't tell anyone, but go, show yourself to the priest and offer the sacrifices that Moses commanded for your cleansing, as a testimony to them." Yet the news about him spread all the more, so that crowds of people came to hear him and to be healed of their sicknesses. But Jesus often withdrew to lonely places and prayed.1. Essential Works2. Managing Expectations3. Silence and Solitude1. Essential WorksLuke 10:38-42 NIVAs Jesus and his disciples were on their way, he came to a village where a woman named Martha opened her home to him. She had a sister called Mary, who sat at the Lord's feet listening to what he said. But Martha was distracted by all the preparations that had to be made. She came to him and asked, "Lord, don't you care that my sister has left me to do the work by myself? Tell her to help me!""Martha, Martha," the Lord answered, "you are worried and upset about many things, but few things are needed–or indeed only one. Mary has chosen what is better, and it will not be taken away from her."Francis Chan"Our greatest fear in life should no be of failure, but of succeeding at things that don't really matter."Luke 5:12-13 NIVWhile Jesus was in one of the towns, a man came along who was covered with leprosy. When he saw Jesus, he fell with his face to the ground and begged him, "Lord, if you are willing, you can make me clean." Jesus reached out his hand and touched the man. "I am willing," he said. "Be clean!" And immediately the leprosy left him.Jim Collins"Good is the enemy of great. And that is one of the key reasons why we have so little that becomes great."So the first thing that we must do to break the cycle of busyness and depression is recognize that our value does not come from what we do, but who we are in Jesus...And that is beloved Son or beloved Daughter of the Most High God. 2. Managing ExpectationsJesus had two types of expectations to manage:1. The expectations he put on himself2. The expectations others put on himLuke 4: 18-19 NIVThe Spirit of the Lord is on me, because he has anointed me to proclaim good news to the poor. He has sent me to proclaim freedom for the prisoners and recovery of sight for the blind, to set the oppressed free, to proclaim the year of the Lord's favor."Luke 5:16 NIV"But Jesus often withdrew to lonely places and prayed."2 Corinthians 5:20 NIVWe are therefore Christ's ambassadors, as though God were making his appeal through us. We implore you on Christ's behalf: Be reconciled to God.3. Silence and SolitudeJohn Mark Comer"The wilderness isn't the place of weakness; It's the place of strength."

In this episode, Richard talks to Nancy Sabino, the VP of Sales and Marketing for Synetek Solutions. They're an integrated, outsourced IT department in Texas. Previously, Nancy was CEO of SabinoCompTech.  She tells Richard how the merger came about and how she and her business partner (also her husband) built the business with selling it in mind. She also talks about the tools she used in SabinoCompTech and why it's a good idea to use a stack from one provider if possible.  They discuss why Nancy uses the term ‘outsourced IT department' and why niching is a good thing. Plus, she explains why their business decided to focus on providing compliance strategy support to local medical and care companies.  Nancy talks openly about the best and worst bits of running an MSP and what it's like running a business with her husband. She talks about her early experiences in the tech space and how to encourage more young women to consider STEM careers.  Richard and Nancy also talk about branding, the business benefits Nancy's podcast and videos have brought, and how she got the confidence to get started. And, she explains what she gets out of being part of peer communities.                                                                                    Mentioned in This Episode https://www.kaseya.com/ (Kaseya) https://thetechtribe.com/ (The Tech Tribe) https://www.amazon.co.uk/Good-Great-Jim-Collins/dp/0712676090/ref=sr_1_1?crid=25TM9SUJL4LXC&keywords=good+to+great+jim+collins&qid=1639681306&s=books&sprefix=good+to+grea%2Caps%2C184&sr=1-1 (Jim Collins: Good to Great) https://www.ascii.com/ (ASCII) https://www.channelfutures.com/msp-501 (Channel Futures) Podcast: https://it4whiskey.com/ (IT4Whiskey) https://www.channelpronetwork.com/ (ChannelPro Network) https://www.nerdygirlsuccess.com/ (Nerdy Girl Success) SabinoCompTech on YouTube

Entre os já muitos decisores empresarias com quem já conversamos em Marketing Business-to-Business – o podcast, há uma clara preponderância de um setor: o das tecnologias da informação. E não é por acaso. Esta tem sido uma área em crescimento contínuo e provavelmente daquelas que melhor respondeu à necessidade das empresas portuguesas de saírem do mercado nacional e de se fazerem ao mundo. Mas uma coisa é uma empresa portuguesa ir buscar mercados lá fora, o que é bom e necessário, e outra é o caso da Bring: uma empresa que nasce em Portugal, mas já com o projeto de ser empresa global – e que torna realidade esse objetivo em muito poucos anos. Foi para nos contar como isso se faz que conversei com o Carlos Alves, CEO da Bring Global. O Carlos tem uma rara capacidade de entender e articular as transformações por que o mundo passa e, em função delas, de nos explicar as opções estratégicas que têm levado a Bring a um impressionante crescimento em inúmeros mercados. Ouça o episódio e descubra: · Qual é a diferença entre simplesmente operar em muitos países e ser uma empresa de facto global · Como passar da simples opção de ser global à realidade de um crescimento acelerado em vários mercados · As principais transformações que vão afetar setores como a banca e as telecomunicações nos próximos anos · Como manter a capacidade de adaptação da sua empresa quaisquer que sejam as transformações à sua volta · Como neutralizar a importância do factor preço numa venda de serviços complexa · Em que medida uma estratégia de comunicação com o público em geral pode ser importante mesmo para uma empresa B2B · Como manter viva e saudável a cultura da sua empresa mesmo num contexto de dispersão geográfica e trabalho remoto. Sobre o convidado: · Perfil do Carlos Alves no LinkedIn · Email do Carlos Alves · Site da Bring Global Pessoas citadas no episódio: · Lars Otten Episódio anterior do podcast citado: · #40 - Uma marca B2B não pode ser só poesia - com Giuliano Duccini Empresas referidas no episódio: · Novabase · Accenture . Dell Livros recomendados: · Daniel Goleman - Os Novos Líderes - A Inteligência Emocional nas Organizações · Jim Collins - Good to Great Para saber mais sobre marketing e comunicação B2B, subscreva a newsletter Universidade B2B, da Hamlet. Para continuar a acompanhar-nos vá ao site da Hamlete fique em dia com a comunicação de marketing B2B no nosso blog. O seu site vale o que custou? Faça este este diagnóstico e terá a resposta em poucos minutos. Siga-nos também no Linkedin e Facebook.

Good to Great: Why Some Companies Make the Leap... and Others Don't is a management book by Jim C. Collins that describes how companies transition from being good companies to great companies, and how most companies fail to make the transition. The book (buy on Amazon) was a bestseller, selling four million copies and going far beyond the traditional audience of business books. Collins identified several key characteristics in companies that made the leap from good to great.Collins found that the main reason certain companies become great is they narrowly focus the company's resources on their field of key competence.

Jay Passavant was the founder of North Way Christian Community in Pittsburgh. The impact of his obedience to God's call in his life to plant that church cannot be understated. He transformed our city, but his impact goes far beyond the walls of Pittsburgh as well. At Jay's memorial service, my pastor said of him that he could have easily been a successful elected official or a CEO of a major corporation, and instead he chose to go all in on God's call for him to start North Way, and that decision changed the world for so many people.Today, you'll hear a throwback conversation I had with Jay in 2013. In it, we talk about life and leadership. He shares his story and discusses the lessons he has learned from it, emphasizing the importance of family and legacy. He defines leadership and notes what it means to have a natural talent for it, additionally explaining why everybody has what it takes to be a leader, to an extent. He talks about his experience as Student Body President in college and shares what he learned from it. “Leadership is cumulative...the more you exercise it, the stronger you become.” - Jay Passavant“Failure as a leader is inevitable...I found that failure was an opportunity to learn to trust God in a new way with something that you may have thought you had down pat.” - Jay PassavantKey Takeaways this week on the L3 Leadership Podcast:● What it means to be a leader● Why leadership involves natural talent● Productivity and using your time well● Balancing your family and your work● How to respond to pain in your lifeMentioned Resources:● Henne Jewelers● Beratung Advisors● My Utmost for His Highest by Oswald Chambers● Destined for the Throne by Paul Billheimer● Don't Waste Your Sorrows by Paul Billheimer● The works of John Eldredge● Built to Last by Jim Collins● Good to Great by Jim Collins● The works of Jack HayfordWelcome to the L3 Leadership Podcast!Thanks for tuning into this week's episode of the L3 Leadership podcast, where we're obsessed with helping you grow to your maximum potential and maximize the impact of your leadership.If you enjoyed this episode, please subscribe to the show and leave a review wherever you get your podcasts.Spotify I Stitcher I Apple Podcasts I iHeart Radio I TuneIn I Google Podcasts I Amazon Music

When things are good, is it the right move to settle in place? In this week's episode, Brad and Jonathan discuss the nature of good, and how things being good is often the biggest obstacle standing in the way of things being great. After all, there is no opportunity for growth if you linger in a state of complacency! Resources Mentioned In Today's Conversation Built to Last: Successful Habits of Visionary Companies by Jim Collins Good to Great: Why Some Companies Make the Leap and Others Don't by Jim Collins Early Retirement Extreme Pimsleur Subscribe to ChooseFI's Weekly Newsletter! Follow Brad on Twitter! Want to start your own journey to Financial Independence? Sign up for the free 5-Day FI Challenge here!

BIll Yeadon joins us on the podcast again to discuss the book, Good to Great by Jim Collins. Larry, Eric, and Bill have a spirited discussion about the content of the book. The boys, at times, deviate from the book, but all in the name of how to use the concepts in practical application in a home services business.TITLE SPONSOR: MORNING TECH MEETINGThis episode it brought to you by www.morningtechmeeting.com.  Don't lose money in the field because your service techs are not great at sales, customer service, and communicating with clients.  Morning Tech Meeting has video lessons that can be sent directly to your tech's phones for training.See other great podcasts we enjoy on our Blue Collar Nation Podcast Facebook page.

We can all agree that the only way to 10 or 100x your company is to hire the strongest people. So, what are the strongest people?  The strongest person for your company is a person who aligns with your values first. They understand the mission and they have a strong desire to impact the business because it benefits them first.  Understanding the person across the table does not happen by chance but by a systematic approach to your interview that is designed to gather concrete evidence.  The smartest companies know that cultural alignment is far more critical to a successful hire than merely a person’s skills.  Today we discuss: The value & pitfalls of a hiring system How to implement a hiring operating system into your company What is a hiring operating system?  The step by step process by which your company successfully hires. Challenge today? In any market, care needs to be taken when hiring Right person, Right seat … Jim Collins - Good to Great Time pressure Hiring is a guessing game Likability/commonality Skills Bias - educational background, company history (assumed success) People hired are not properly positioned for your unique company Builder, Improver, Maintainer Hiring Process is common, weak or unorganized - Key indicator of how the business is run People are systems resistant.  Systems are the key to success Why is this important to the company? Operating Systems  Save time & money provide structure & clarity Build accountability Build effective practices  Attract talent A- players are drawn to successful opportunities Systems Win Business operating systems (EOS, scaling up, Strategic Coach, MAP) IDC: Companies lose 20-30 percent of revenue each year due to ineffective business practices https://www.entrepreneur.com/article/286084 https://www.forbes.com/sites/jeffboss/2016/11/01/5-ways-your-business-processes-could-be-hurting-your-business/?sh=6b39e50452e9 How do you build your hiring operating system? Foundation Values first Own it- embrace the truth Be transparent about the Good & Bad  No one believes your company is perfect Build Interview Question Library Craft Behavioral questions (2-3) Determine **Knockouts Agree on questions Establish Interview Structure Timeline Commitment Define Format Outreach / Application Intake Process - discovery call Interview Assessments/Tests (not too soon) Decision Build Job Description Template Understand Performance Metrics Build Call to Action Questions Assign Questions  to Interviewer position (order of importance) Assemble Interview Team 3 teams of X Execution Rules of engagement Discovery/Screening call Assessment over Resume Time up front saves pain in the end non-transactional TRAINING!!!  Behavioral Interview Bias annihilation Knock Out’s Role playing exercise Interview question tweaking Iteration of follow up questions Solidify questions Logging data Wrapping up interview & Handoff Gather feedback Dismissal  Role Playing wrap up Key Takeaways -Value: Systems -breed success and eliminate all the things that keep you up at night Prioritize owning a hiring operating system that attracts the strongest people to your business  Train your people how to interview to gather evidence to support the hire Links LinkedIn: https://www.linkedin.com/in/rick-girard-07722/ Websites:  https://www.stridesearch.com/hire-power-radio https://www.stridesearch.com/rick-girard Facebook: https://www.facebook.com/HirePowerRadio/ YouTube: https://www.youtube.com/channel/UCeEJm9RoCfu8y7AJpaxkxqQ   This show is proudly sponsored by Criteria Crop: https://www.criteriacorp.com/

The Art of Saying No Saying Yes is Always Easy But Not Always Wise https://www.goodreads.com/quotes/114376-the-art-of-leadership-is-saying-no-not-yes-it (“The art of leadership is saying no, not yes. It is very easy to say yes.” Tony Blair) Consider What happens when you always say yes. 1.      It's impossible to do everything well and saying yes to everything puts a leader at high risk for losing the focus and the stamina to accomplish their highest priorities. 2.      When a leader always says yes, they move into the tyranny of the urgent, putting out fires and tackling the day-to-day demands. All good and important things but not where their highest impact and value will be felt – good, but not great things. “Greatness is not a function of circumstance. Greatness, it turns out, is largely a matter of conscious choice, and discipline.” Jim Collins “Good is the enemy of great. And that is one of the key reasons why we have so little that becomes great.” Jim Collins 3.      When a leader always says yes, is that it may skew a leader's motives for why they are willing to do the work. Are they are saying yes because they like to feel good? Feel that they are a supportive team player? Have a strong desire to be liked? Or are they saying yes in the hopes it will set them up for a promotion? Are they saying yes so that the conversation will take less of their time as they respond with a quick yes?  Being bold enough to say no is not always easy. You still want to be perceived as a team player, as someone who wants to work hard, as one who understands the needs of the business; as a leader who can flex when needed…. And I could go on… When someone comes to you with a request, if at all possible, rather than jumping in with a response, look to share in an open and responsive way with comments such as: Can we set up some time to talk about this? Can I have a little time to learn more about this? From my own experience I have found that before I quickly say yes to a request the results are usually better if I have time to ask myself a few questions: Can I seek to understand why this request is being made? Step One: Clarify Step Two: Reflect Step Three: Confirm  Is this request the wise thing to do? Exploration of wisdom is an essential component in every leader's journey and, particularly as you consider the idea that there are times to say “No” then it's great to have wisdom at your side. To me, this moves the question from whether doing the task is right or wrong, but is it the best choice. Jim Temme's method in his book called Productivity Power uses the acronym USA to help a leader develop an approach to saying no. U: Begin with an understanding statement. Really this is about acknowledging the value of the person who is coming to ask you to support some work. Secondly it is an opportunity to show that you understand the work is important. S: Situation Statement. This takes into account what your situation is right now. Being organized in a way that demonstrates your work load really helps communicate clearly what your current situation is. A: Action Statement: You have the chance to move this request into action. Instead of starting with no or other words of frustration, engage in a conversation of options for action. Moving other priorities, including someone else in the request and so on…. Notice that the action statement is asking your boss to help with the solution. This is so different than the only option being that you respond with a yes. This is also a good reminder that in saying no to this request you are still saying yes to the highest priorities. Gain a clear picture of your situation and your days. Determine what you value the most, what your top priorities are. And then enter into the art of learning to say no. (oh, by...

In this in-depth conversation, Sverre discusses how he built Protector over the last 16 years into a highly efficient, niche-dominating insurer and why he believes the group will conquer Continental European markets over the coming years. Growing up with a brother just two-years older, he learned early in life to be ‘The Challenger’ and to never accept the status quo. He talks about why Jim Collins’ Good to Great is required reading for every employee and how Protector consistently buys when others are selling. By building a young, highly motivated and disciplined team, united by a performance driven culture, Sverre has delivered exceptional returns to shareholders and he believes the group is just getting started.

You can't compete if you don't have the best people. But interview processes are all the same these days. As a society we've converged on a method that is safe, supposedly rigorous, and predictable. But are the same old proxy checks, phone screens, power days, and consensus calls really helping you bring the best talent onboard? Sri explores alternate approaches with examples from pro baseball, Amazon, and the military. Connect with Sri on Instagram: @sri_the_warrior_poet  + @sri_actually notesSri's article on Medium: "The Portfolio Theory of Hiring: A Story of Flawed Beauty" Books by Jim Collins:Good to GreatBuilt to LastIntro and/or outro music in most episodes is by Paul Sridhar ( Spotify ). Disclaimer: Any audio clips are included with every intent and steps taken to abide by Fair Use and serve the purpose(s) of illustration, education, augmentation, or promotion of source content.

What can you be the best at in the world regarding your practice? In this episode of Dental Wealth, Tower Leadership’s CEO, Eric J. Morin and Marketing Director, Matthew Maffei unpack the contents of Jim Collins’ “Good to Great” and challenge you to be the differentiator in your market to become a GREAT organization! Don’t settle for mediocrity. Find your compelling vision and learn how to become the best in the world at it!

Business Psychologist Michael Costello meets one of the most influential thinkers on leadership of our era…Mr Jim Collins (who rarely gives an interview!). Having authored or co-authored six books that have sold in total more than 10 million, Jim is releasing Beyond Entrepreneurship 2.0 to crack the challenge 'How do you turn your business in to an enduring great company?' Reed Hastings at Netflix stated that the original book had more influence on his leadership than any other person or any other book. Jim shares his thoughts on his time with Steve Jobs (during Jobs's wilderness years at 'NeXT') but also shares lessons from leaders at Xerox, Gillette and Netflix on what they did to grow personally & challenge their business. The conversation pulls on the leadership behaviours of George Washington, Winston Churchill and President Kennedy to break the challenging business issues of today & offer a perspective on what we need from the American President Joe Biden during the Covid Crisis. Agenda: Bill Lazier / The definition of leadership / Advice for Joe Biden John F Kennedy’s decision making / The artistry of leadership Why Joe Biden needs to confront the brutal facts….and why its “Stockdale paradox time” Don’t bet against the US and the UK’s “Deep Resilience” during Covid “Who Humility” Culture to drive action after debate & George Washington’s Silence Jim Collins’ time with Steve Jobs’ “Totally in the Wilderness” / Steve Jobs 1.0 and Steve Jobs 2.0 Abraham Lincoln’s Restraint (“Never Signed and Never Sent”) The Personal Touch in Leadership… “A Deep respect and love of your people” From IBM’s Thomas J. Watson Jnr’s Open Door to Tactile Leading by Zooming Around “The Window & the Mirror” of Steve Jobs What the greatest CEO’s do to get the Right People in the Right Seats Ever Forward…Alive & Kicking at Netflix & Amazon & the Future of Leadership Jim’s message to Business Leaders…Is this the time for Big Hairy Audacious Goals?! What’s the most important thing that Jim Collins has learnt? Podcast notes: Website: www.https://www.jimcollins.com & Twitter: https://twitter.com/level5leaders B.E. 2.0 (Jim Collins & Bill Lazier): https://www.penguinrandomhouse.com/books/538708/be-20-beyond-entrepreneurship-20-by-jim-collins-and-bill-lazier/ Jim Collins “Good to Great”: https://www.jimcollins.com/article_topics/articles/good-to-great.html John Gardner: https://www.brainpickings.org/2014/07/14/self-renewal-gardner/ The Stockdale Paradox / Jim Stockdale: https://www.amazon.co.uk/Love-War-Jim-Stockdale/dp/0553253166 Ron Chernow – George Washington: https://www.amazon.co.uk/Washington-Life-Ron-Chernow/dp/0143119966 In Search of Excellence: https://www.amazon.co.uk/Search-Excellence-Americas-Best-Run-Companies/dp/1861977166 Robert Kennedy: https://www.goodreads.com/book/show/342103.Thirteen_Days Ed Catmull: https://www.amazon.co.uk/Creativity-Inc-Overcoming-Unseen-Inspiration/dp/0593070097 Anne Mulcahy: https://discoveryourtruenorth.org/anne-mulcahy-just-keep-fighting/ Image Credit: MATT NAGER FOR THE WALL STREET JOURNAL --- Send in a voice message: https://anchor.fm/jointheevolution/message

Jim Collins (Good to Great) gave an incredible speech at the Centennial Celebration of Peter Drucker’s life in 2010.  It is certainly worth your time to listen… should you care to watch, you can click HERE.

Introduction: Stuart Lancaster oozes passion for his sport-Rugby. For those who do not know Stuart he is a Rugby Union coach and he is currently coaching the Leinster Rugby Team in Dublin Ireland. He was former head coach of the England Rugby Team between the 2011-2015. Podcast episode summary:  In this episode Stuart illuminates the work of Team Coaching and how so much of what we know in Corporate teams is played out on the rugby pitch. . Stuart is passionate about the sport of Rugby, bringing out the best in others and pushing himself to always be improving.  His humility, courage and passion comes across so ably in his conversation.  We spoke about handling pressure, he shared the loss the England team suffered in the World Cup in 2015 that cost him his job, resilience and what got him back and of course team leadership and his current love of the work at Leinster where he is excited to return. Of course,  we are in Lockdown so that is not to come for a while. Covid-19 featured as a discussion point through this conversation and  Stuart shared how he and the team are managing  through this period.   Points made through the episode: Stuart was brought up on a farm in Cumbria. His father and ethics around hard work played a significant role in Stuarts approach to work and life. His schooling at St. Bees in Cumbria taught him a lot about resilience He took every opportunity and often stuck his head above the parapet to go for opportunities that perhaps we wasn't ready for He attributes getting his Level in 5 in coaching and his time at Ashridge College as being critical to support his leadership and coaching His time as a PE teacher was also informative helping him understand how to conduct planning/do/review sessions Always driven Only have one shot-at life-“be the best I can be” Fear is lessened by competence and confidence Shared what happened at the World Cup and the job he lost as Head Coach in 2015 His first reaction was to go home- to the farm. Stuart reflected by walking the mountains, running, reading and thinking and by travelling across to New Zealand and to South Africa where he spoke to several coaches who had experienced similar losses He found his new purpose. He met Jim Collins the author of Good to Great and was inspired to “pick himself up off the canvas” He joined Leinster and they have enjoyed 3 trophy wins and 19/19 games Self-Awareness is very important to Stuart. He uses psychometrics with himself and the team, feedback and deliberate thinking sessions for reflection His huge drive means he is constantly looking at ways he can improve and improve the lot of others too Important that team learn and give feedback but do not drag mistakes around for a week or more. He shared his classic 100 days approach with a new team which is then followed by a call to arms speech where he paints a picture of what the future can look like for the team-this engenders self-belief. Culture- is about alignment, with a Values based approach. Leinster work with 3 values Brothers-Humility and Ruthlessness Stuart shared his definition of what culture means which he summarised in a metaphor. Culture is an invisible thread between coach/team members and between each other that thickens as the relations build. Identify is important. Leinster enjoy and incredible identity where 96% of the players come from some part of Leinster and they play for Dublin Leadership is about being even keeled although sometimes it is important to how you feel about something. He employs a breath of style to support what is needed. Inclusiveness is paramount for team dynamic. Failure is part of the dance. Covid-19 has put the team in a holding pattern and he and the team are keen to re-group and pick up the game. Important to stay in the present. Stuart has communicated with the team by using his voice. He has made small videos where he overlays his voice on the recording. Important for players to have his voice in their heads Players are appreciating regular but small communication bursts. “What is means for your Son to be playing for England” was an exercise in culture building that supported the team build connection The secret sauce to coaching a team like Leinster is for Stuart “pretty simple really” Make sure the team is connected/train intensively together/have cohesion/a combination of variety and repetition in training methodologies is important for habit building and engagement   Resources: the following include the resources we alluded to over the course of our conversation Stuart shared his own LinkedIN profile which offers an amount of articles and posts sharing insights on Leadership - https://www.linkedin.com/in/stuart-lancaster-20a549143/?originalSubdomain=uk Jim Collins: Good to Great

Some days it's not easy to connect the dots between your day-to-day and what drove you to start your business in the first place. But a strong sense of purpose is the very thing that will get you and your team through whatever life throws at you. Jimmy Mellado, President and CEO of Compassion International, draws from his experience leading all sizes and types of organizations to share how a deep connection to purpose is jet fuel for your business.   entreleadership.com/podcast Compassion International website Start with Why by Simon Sinek Good to Great by Jim Collins Good to Great and the Social Sectors by Jim Collins The Corporate Athlete by Jack Groppel Flow by Mihaly Csikszentmihalyi Mission Statement Mapper Review this episode for a chance to win a $25 Amazon gift card   As an Amazon Associate EntreLeadership earns from qualifying purchases.   Want expert help with your business question? Call 844-944-1070 and leave a message or send an email to podcast@entreleadership.com. You could be featured on a future podcast episode!

How to exercise calm present leadership when there's disappointment, constant change and pressure from every side?Understanding what's going on psychologically now with your church, team and you? How to best care for your team? And how to lead now when anxiety levels keep oscillating as the risk from the virus waxes and wanes (and are likely to for the next two years). Plus navigating how to lead when there are so many different views inside and outside the team about which direction you and your church should take.Robert Creech is Director of Pastoral Ministries at the George W Truett Theological Seminary Waco in Texas and was senior pastor of University Baptist Church in Houston, Texas for 22 years.Robert says we should ‘… abandon both optimism and despair and serve with hope. Jurgen Moltmann says the two sins against hope are optimism and despair. Optimism is groundless. Despair is faithless. Jim Collins (Good to Great) gave us the “Stockdale Paradox.” When asked about what POWs did not make it out of their Viet Nam imprisonment, James Stockdale said, “the optimists.” Those who were constantly saying, “We'll be out of this by Easter, or Thanksgiving, or Christmas, or New Year” were constantly disappointed by reality. They had no grounds for such false hopes. It was the realists, Stockdale said, who survived. This is an important perspective to hold during these days. Depending on who is prognosticating, we may be in this social distancing mode for some time. We should prepare ourselves to do our ministry in this situation for the long-haul. Hope is not optimism. It is, for the Christian, a part of a realistic outlook. The Easter reality is that in whatever future we find ourselves, God is present, God is with us. He is our hope.  “May the God of hope fill you with all joy and peace in believing, so that you may abound in hope by the power of the Holy Spirit (Rom. 15:13).http://www.thepastorsheart.net/podcast/calmpresentleadershipSupport the show (https://www.patreon.com/thepastorsheart)

https://steveanderson.com (Steve Anderson) is an IT risk consultant, speaker, and Wall Street Journal Best-Selling author of https://thebezosletters.com (The Bezos Letters). Host Nick Nanton and Steve talk about the 14 principles grouped into four cycles that Bezos references in his shareholder letters, Amazon's culture of experimenting and inventing, and creating meaningful differentiation through Amazon Go and Kindle. Nick and Steve also discuss understanding your flywheel — Amazon's secret sauce for to making their business grow, and the incremental differences between type one and type two decisions. Timestamps:1:13: Who is Steve Anderson — in his own words 4:25: Return on risk 6:36: Encourage successful failures 13:41: Meaningful differentiation 20:13: Culture of innovation 21:55: Creating customer obsession 25:52: Share-owners not shareholders 28:39: Understand your flywheel 31:33: Generating high-velocity decisions 35:02: Only hire people you admire 40:08: Always show up and believe it's day one Resources:https://www.amazon.com/Bezos-Letters-Principles-Business-Amazon/dp/1642793329 ("The Bezos Letters") https://www.amazon.com/Future-Faster-Than-You-Think/dp/1982109661 (Peter Diamandis “The Future Is Faster Than You Think”) https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996 (Jim Collins “Good to Great”) https://resources.strategiccoach.com/quarterly-books/whonothow (Dan Sullivan “Who Not How") Connect With Nick Nanton:http://www.nicknanton.com/ (Website) https://www.facebook.com/Nicknanton (Facebook) http://twitter.com/nicknanton (Twitter) https://www.linkedin.com/in/nicknanton (LinkedIn) https://www.youtube.com/channel/UCWOvnpNMTX4pKVIi234pOTg (YouTube)

Nyitottak vagytok a változásra a munka világában? Érdeklődtök egy rendhagyó nagyvállalati kultúra iránt? Legújabb beszélgetésünk Őz Beátával, a VELUX magyarországi ügyvezetőjével készült, aki a skandináv vállalati kultúráról és egy újfajta szemléletmódról mesélt. Elmondta, hogy milyen módszerekkel teremthetünk meg barátságos és élhető légkört a munkahelyünkön, amely aztán hozzájárul az összvállalati sikerhez is. Bea sokat olvas önfejlesztéssel és vezetői filozófiákkal kapcsolatos könyveket, Jim Collins "Good to Great" című könyvét ajánlotta a témában érdeklődőknek. https://moly.hu/konyvek/jim-collins-good-to-great Ha kíváncsiak vagytok hogyan formálhatjuk a hozzáállást sikerré, hallgassátok meg epizódunkat!

Many companies start with the idea of making a lot of money, but sadly those companies go out of business or jump from idea to idea never becoming as successful as they had hoped.  In today's Better Wealth Breakdown, Dan and I talk about the book “Good To Great” by Jim Collins and his “Hedgehog Concept” which explains how companies can become great by gaining clarity in three areas: What can you be best in the world at, what drives your economic engine, and what are you deeply passionate about?  We then use these three areas of the “Hedgehog concept” to evaluate BetterWealth as a company.     Links: BetterWealth Visit out our Website - https://betterwealth.com/ Get a free book - https://order.andasset.com/book Contact Us - info@betterwealth.com  “Good To Great” by Jim Collins "Good To Great" by Jim Collins Good to Great Article by Jim Collins Resources:   The three best ways BetterWealth can best serve you:    Take our free Wealth Assessment Get a free book Check out BetterWealth University Work with us directly  Review, Subscribe and Share If you like what you hear please leave a review by clicking here Make sure you’re subscribed to the podcast so you get the latest episodes. Subscribe with Apple Podcasts Follow on Spotify Subscribe with Stitcher  

The Strategy Sessions… A marketing podcast. Episode 2 ‐ P&G Tips Marketing lessons from a career in consumer marketing. Featuring Dan Rubel and Facebook ads advice from Gil David Dan Rubel has worked at Procter and Gamble (which is where the rubbish P&G Tips episode name came from), Shop Direct (Very and Littlewoods) and is currently Customer Communications and Brand Director for Dixons Carphone, owner of Currys PC World and Carphone Warehouse. They're the biggest electrical retailer in the UK (our equivalent of Best Buy) and Dan is responsible for all the brand communications. In this episode he talks about what really matters to customers, how to make great advertising, the importance of recruiting the right people and the things he learned in his years at P&G - still the gold standard for a graduate marketing role. Andi follows Dan by talking to agency owners about what they need to do as they bounce back from the impact of Coronavirus (COVID-19) and we round up with Gil David (Run DMG) sharing a T.O.P.T.I.P for making your Facebook ads deliver improved returns. Show Notes You can find Dan on Twitter and LinkedIn. Dan mentions the following books and campaigns: Jim Collins – Good to Great Jim Collins – Built to Last Campaigns Mentioned by Dan Mylene Klass for Pantene Currys PC World's new lockdown ad Walmart's drive through campaign Hun's campaign for wine in a can and Hun's Instagram is worth looking at T.O.P.T.I.P from Gil David GIl runs Run DMG, a Facebook Ads agency / consultancy based in Belfast and working with clients around the world. Gil is on Twitter and LinkedIn or you can find him at the Run DMG Andi Jarvis Best place to get me is on Twitter or LinkedIn - I'd love to hear what you think of the show. Make sure you subscribe to get the podcast every fortnight and if you enjoyed the show, please give it a 5* rating. Andi Jarvis, Eximo Marketing.

Submission is a chosen heart-set not just a mind-set, to surrender your will, plans, wants, needs, agendas, dreams, and even your own life for the sake of another.Unity SynergyUnity is not Unanimity. It is not an agreement that everyone will think the same. it is a decision to listen to, combine strengths with, and stand with someone you don't always agree with, but unity is forged first in the heart, in submission.Influence"Leadership is Influence." - John MaxwellTrend to care about human beingsPat Leoncioni "Stop talking about servant-leaders."Jim Collins - Good to Great Level 5 LeadershipWhite-hot passion for the mission, but not for themselves. They give away praise and carry criticism.Colonel Littleton"Treat others the way you want to be treated for all other policies see below."

The DYOJO Podcast with Mike Kinney of Coppertop Construction (Eugene, Oregon) and David Smith (currently recovering from a career in property restoration) of Unnamed Software Company (Eugene, Oregon) join host Jon Isaacson, The Intentional Restorer, to discuss a few motivational leadership quotes.     Episode sponsored by Morning Tech Meeting, 6-8 minute daily soft skills training sessions with Eric "The Tech Whisperer" Sprague sent directly to your team members. Mention The DYOJO Podcast for $10 OFF your monthly subscription.  This podcast accompanies The Intentional Restorer May 2020 column from Restoration and Remediation Magazine (R&R) from BNP Media. The article covers several leadership quotes from people in positions of leadership at various levels in various organizations in various industries and how those concepts have fueled their professional growth.    * David's Quote:   “Either you run the day or the day runs you.” - Jim Rohn   I became aware of it juggling a number of responsibilities and even more aware after leaving that environment I put myself in. This has helped me develop my sense of daily awareness. While realizing to use the resources around me and that I am in charge of how I decide to use my time.    * Mike's Quote:      “Discipline equals freedom.” - Jocko Willink, from his book Extreme Ownership.   This applies to my efforts in managing a large team in a service industry as well as my entrepreneurial venture in starting my own construction company. It's important to have a plan and execute on that plan to keep yourself and your team on track.    Thank you for listening to this discussion from The DYOJO between Jon Isaacson, The Intentional Restorer, Mike Kinney, Coppertop Construction & David Smith. Check out the video of this conversation with additional content on The DYOJO Youtube page and read the article from Restoration and Remediation (R&R) Magazine.   Check out our audio and video library of discussions with entrepreneurs in the property restoration, construction and insurance communities via The DYOJO Podcast as well as The DYOJO Youtube Page - Three Questions (3Qs) with a Pro.    * Coppertop Construction - https://coppertopconstructioneugene.com/ * The DYOJO - https://www.thedyojo.com The DYOJO Podcast is available on Anchor, Spotify, Apple and Google   * The Intentional Restorer - https://www.randrmagonline.com   Wardrobe and accessories:  Mike - hat Coppertop Construction (@coppertop.construction)  Jon - Seattle Sounders jersey  Shout outs, mentions, clips and music:  Shout outs to: Blue Collar Nation Podcast with Eric Sprague and Larry ,Marina Tanay - President of WAMOA, Rachel Stewart - author of Unqualified Success, Alex Watts - Avenue 5, Greg Smith - Contractor Connection, Skylar Lewis - Superior Restoration, William Mendoza - Rockland Restoration, Joe Rogan Podcast, Jocko Willink, Jim Rohn, Jim Collins - Good to Great, Entreleadership Podcast.  Music: “Punk in Donuts” by Hanu Dixit, “Actionable” by Bensound.com & “Dubstep” by Bendsound.com --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

Good to Great: Why Some Companies Make the Leap... and Others Don't is a management book by Jim C. Collins that describes how companies transition from being good companies to great companies, and how most companies fail to make the transition.

Jason A. Duprat, Entrepreneur, Healthcare Practitioner and Host of the Healthcare Entrepreneur Academy Podcast shares his takeaways from the book Good to Great: Why Some Companies Make the Leap and Others Don’t by Jim Collins and why he recommends it.    Episode Highlights: Jason opens this episode talking about his time at the National Nurses in Business Association conference in Las Vegas. Jason highlights why he recommends reading Good to Great: Why Some Companies Make the Leap and Others Don’t by Jim Collins.  What are the key concepts Jason found in the book?  Jason closes the podcast with an invitation for show guests, including healthcare professionals such as pharmacists, physicians, and respiratory therapists to expand his interviews beyond the nursing profession.     3 Key Points: Jason listened to an amazing audio book called Good to Great: Why Some Companies Make the Leap and Others Don’t by Jim Collins and plans to buy the hard copy because it was packed with incredible business insight.  The book emerged from five years of research with a research team. Key concepts in Jim Collins’ Good to Great: Why Some Companies Make the Leap and Others Don’t include: level 5 leadership, first who then what, confronting brutal facts, the hedgehog concept, the culture of discipline and the flywheel concept.    Tweetable Quotes: “If you guys are interested in a great book, it’s called Good to Great by Jim Collins. It’s a #1 Bestseller with 5 million copies sold.” – Jason Duprat  (When it comes to great leaders) “It’s not about them. It’s about their team and the common vision.” – Jason Duprat    Resources Mentioned: JasonDuprat.com Jason Duprat: Linkedin  Facebook Online Course Resources: Udemy.com Teachable.com Thinkific.com Kajabi.com Book: Good to Great: Why Some Companies Make the Leap and Others Don’t by Jim Collins   #HealthcareEntrepreneurAcademy #HealthcareBoss #healthcare #entrepreneur #entrepreneurship #goodtogreat #level5leadership #hedgehogconcept #bizstrategy

During this episode, You Me and Your Top Three host, Gregg Garrett, speaks with Roy Verstraete, a founding member of the Private Directors Association; a group helping to build advisory boards for private companies and owners.  Roy discusses the importance of an independent advisory network and the critical role of mentors and advisors in today’s day and age. Specifically, Roy talks about his career leading manufacturing and product companies in Europe, North America, and South America. Additionally, he speaks about what it was like to work with iconic brands like Velcro and the excitement of working with founders and owners in these spaces. Finally, Roy shares his “Top Three” and talks about how when he was growing up in management, having mentors was actually a sign of weakness and how he turned to virtual mentors to help guide his career. About Roy Verstraete Roy is a corporate director, advisor, senior executive and internationalist with 30+ years of leadership experience. He is currently a Director for 4 Private manufacturing companies in the US, Canada, the UK and Germany. Roy has served on Boards of Directors and Advisory Boards for public, private and start-up companies as well as not-for-profit organizations. Also he is Past Chair of the Automotive Parts Manufacturers Association and the Private Directors Association. Roy holds a degree in Chemical Engineering from McMaster University and earned an MBA from the Schulich School of Business. In addition, Roy completed “Making Corporate Boards More Effective”- a Certificate program, from the Harvard Business School. Show Highlights Segment 1: Overview 1:00        What is the role of a board in a successful career; both personally and professionally? 4:33        Roy Verstraete: A global citizen in manufacturing whose career also became his hobby. Segment 2: Evolution of Mentorships & the “Top Three” 6:00        What made Roy, Roy? Learning to evolve from management to leadership in various cultures.(Velcro Corporation.) 9:33        Roy’s “Top Three”: A hunger for information & learning fed through attending conferences with key thinkers and leaders - Peter Drucker, Management Theory. 10:50      Roy’s “Top Three”: Evolution from management to leadership – Jim Collins (Good to Great), Clayton Christensen (The Innovator’s Dilemma), Michael Porter 12:55      “Those were foundational pieces that came together to make something.” 13:30      The importance of being vulnerable. 14:44      Attending conferences: what’s the relationship makeup? Segment 3: Becoming an Advisor, Mentor & Board Member 16:40      The journey of becoming an advisor, mentor and board member. 18:42      The Private Directors Association: Filling the whitespace of private companies. 22:54      The four pillars of PDA – private owners, private equity owners, ESOPs, and startups. 25:00      The evolution of the board in startups. 26:35      75% of the clients that  he had would not have lost their business if they would have had an external advisor of two. - Bruce Goldstein. 27:44      Hints to management and board members. Segment 4: Industries & Disruption 34:38      The greatest impact on industries: The geopolitical state and cyber security.  37:20      Current trends: consolidation and divestitures. 39:43      Evolutionary changes in manufacturing. 42:23      “All of our training, all of our education, was how to grow, how to push....nowhere was the training of how to handle a true, serious, heavy recession.” 43:43      What to do now to prepare for a recession? “Preemptively look at what you don’t need.” Segment 5: Wrapping Up 48:33      Best piece of advice he has received: “Being curious and remaining curious leads to continuous learning....but decide what direction you want to go and share that” 50:45      How to get started? “Rather than the morning, tonight write down what you want to do tomorrow. And tomorrow you start on it.” 52:11      The Private Directors Association – 80 Detroit members. 4 major chapters. And growing. 55:11      For owners: the only environment where owners can come to a meeting and ‘window shop’. 56:46      Contact Roy via LinkedIn or Email (Roy@RoyVerstraete.com! Additional Information Contact Roy Verstraete: Roy’s LinkedIn

Most entrepreneurs would readily agree that the path to success isn’t easy or predictable—and it’s certainly not without its share of failures. And while Dave Ramsey’s story is no exception, it’s proof that perseverance and hard work pay off. What began nearly 30 years ago on a card table in his living room has now grown into a $200 million business with more than 850 team members. Join us for a candid conversation with Dave on what it takes to start and scale a business, what he’s learned along the way, and how he’s planning for the future of Ramsey Solutions.   entreleadership.com/podcast EntreLeadership by Dave Ramsey Turning the Flywheel by Jim Collins Good to Great by Jim Collins Built to Last by Jim Collins Great by Choice by Jim Collins How the Mighty Fall by Jim Collins The Ideal Team Player by Patrick Lencioni Episode #288: Dr. Henry Cloud—5 Keys to Future Success Free Download: Chapter 1 of EntreLeadership We want your opinion! Review this episode.   Want expert help with your business question? Call 844-944-1070 and leave a message or send an email to podcast@entreleadership.com. You could be featured on a future podcast episode!

In this episode, Rita chats with Julie Wilkes – corporate leader, entrepreneur, wish-granter. Julie’s passion for fitness, wellbeing and helping others started at a young age. Born without a heartbeat, Julie shares how she defied doctor’s predictions to live a healthy & purpose-filled life. In discovering the power of her own heart, Julie became inspired to help others do the same.Tune in & hear us chat about:· The airplane ride that resulted in Julie’s 10-year vision· Hitting the delete button after writing her book· Jim Collins’ Good to Great& Julie’s flywheel· The power of yoga with women inmates· The role of Chief Possibilities Officer· Wonder Woman & Julie’s superpowerThanks for tuning in to Origin Stories!If you like our podcast we'd be grateful if you left us a review.Visit https://www.forthtalent.comto learn more about Origin Stories, Rita Volpi and how purpose helps people and organizations thrive.

#05: Jannie Mcleod, CEO TEDx Melbourne on positive leadership, ownership and meaning. I am so happy to share this incredible interview with you. Jannie Mcleod is a powerful female leader and the CEO of the renown TEDx Conference in Melbourne. In the interview we talk about:* What authentic, positive leadership really means * Why a leader needs to be the first one to trust * How a strong purpose keeps a team together * Why it is crucial to be aware of our own perception * How we get the right people 'on the bus' ... and so much more. This interview is full of heart, vulnerability and great, specific business advice. Enjoy listening and let me know what you think of the interview and what you took away from the episode. Connect with me via Instagram: businessatheart and join the conversation on bringing more heart into the business world. 'We are in it together.' In the interview, Jannie talks about the analogy of 'getting the right people on the bus.' This is from the book by Jim Collins: Good to Great Contact details: www.nathaliewilhelm.de LinkedIn, Xing E-Mail: info@nathaliewilhelm.com

Dr. Tim Thorsen, DPT has had a lot of success in gradually expanding and stabilizing his physical therapy company. Although he had done that in many different ways, Tim had found how it was when he relied on the right people, who are aligned with his company, that he has been most successful. This goes back to Jim Collins’ Good to Great principle – first who, then what. Tim shares how he applied this in his company and gives great insights on topics from expansion, good and bad debt, and renting versus owning your building, to orthopedic residency and health care options for employees. Love the show? Subscribe, rate, review, and share! Here’s How » Join the Physical Therapy Owners Club today: ptoclub.com Physical Therapy Owners Club Facebook Physical Therapy Owners Club LinkedIn Physical Therapy Owners Club Twitter

Mate Kostovski je osnivač i CEO tvrtke Lemax, jedne od uspješnih domaćih tvrtki za koje se ne čuje - ili se nije čulo sve donedavno dok nisu sklopili posao najvećeg hrvatskog izvoza u području turizma ikad, s agencijom Asian Trails koja pokriva jugoistočnu Aziju, što je 28-godišnjoj tvrtki ujedno i najveći posao do sada, te odskočna daska za globalnu prisutnost. Mate je svoju firmu i posao gradio postepeno, vrlo rano se orjentiravši na softver za turističke agencije, te je nakon više desetljeća sada došao do razine gdje može pričati o globalnom i trajnom, konzistentnom uspjehu. Inače inženjer, Mate se također vrlo rano orjentirao k tome da je prodaja najvažniji dio posla, te smo s njim nadugo pričali upravo o tome - kako razmišljati i kako predstaviti svoj proizvod nekome, te kako postupati na duge staze. S Matom smo pričali o: 01:30 - Nema se vremena za podcaste, a? 01:50 - Tko je Mate Kostovski 03:30 - Najveći posao u Jugoistočnoj Aziji 05:30 - U prezentaciji ne treba pričati o sebi 06:10 - Spin selling - povećavati kupcu svijest o problemu 08:45 - Kada je nastao poriv da budeš poduzetnik 10:20 - Custom projekti za financiranje razvoja proizvoda, ali u jednom trenutku treba presjeći 12:15 - Remote prodaja rada po satu je današnja verzija trbuhom za kruhom 14:40 - Tvrdoglavost vs. upornost 16:15 - Nisam motiviran novcem 17:30 - Ciljevi 18:10 - Svaki zaposlenik mora znati kako baš on pridonosi cilju firme 20:45 - Zbog čega ljudi rade u Lemaxu? 23:45 - Izbirljivi smo pri zapošljavanju jer trebamo vrhunski tim 25:20 - Težiti ka izvrsnosti 26:10 - U salesu kad si motiviran novcem - to ne radi 28:30 - Iako sam inžinjer, nema većeg gušta nego kad nešto prodam 30:10 - Prvu osobu sam zaposlio sa 16 godina kroz oglas na news grupama 32:10 - Pay yourself last 34:05 - Kako si prepoznao potrebu? 35:45 - Konkurencija 36:20 - Ima li premali ili preveliki korisnik? 37:10 - Mijenjamo procese kako bi pratili veličinu klijenata 38:20 - "Think big" se isto uči 40:20 - Koliko često ostvarite ciljeve? 41:20 - Cilj nije cilj ako te bar malo ne plaši 42:00 - SaaStr.com 43:30 - Networking vs. "sjedi i radi" 45:45 - Preporuke za čitanje 47:00 - Tehnike za sales 48:15 - Pregovaranje je nepotrebno 49:15 - Ofenziva 52:30 - Improvizacije mora biti, ali je u idealnoj situaciji ne bi trebalo biti 53:15 - Sreća prati hrabre 54:00 - Obitelj na prvom mjestu 55:30 - Koji je viši cilj od postizanja ciljeva? 57:30 - Što dalje kad ostvariš ciljeve? 58:25 - Strah je izbor 1:00:30 - Najgori savjet koji si dobio 1:01:15 - Ljudski mozak sam sebi stvara granice 1:01:50 - Kako izgleda tvoj radni dan? 1:03:10 - Pogled u budućnost vs. pogled u sadašnjost 1:05:20 - Kad razmišljaš o neuspjehu, gubiš fokus! Mate preporuča: Jim Collins: Good to great Patrick M. Lencioni: The five temptations of a CEO PREPORUKE ZA LAKŠE I UGODNIJE SLUŠANJE PODCASTA 3 Načina kako slušati podcast Kako slušati podcast u autu koji nema Mp3 player Top lista najslušanijih epizoda *Epizoda podcasta snimljena je na radiju 808. Majstor zvuka: Gordan Antić Suradnik na blogu: Mario Mucalo  

“The Connector” Podcast – Network Effects Topic: Network Effects Guest: John Kelley – CEO Craftpeak Discussion 1: What are Network Effects Question #1: John – What is your definition of Network Effects? https://www.nfx.com/post/network-effects-manual “As you probably know, the simplified definition of network effects is that they occur when a company’s product or service becomes morevaluable as usage increases.” “72 years after Vail first described direct network effects, the father of the Ethernet standard, Robert Metcalfe, took the concept a stepfurther by proposing that the value of a network is proportional to the number of connected users squared (N^2). This is now known as Metcalfe’s Law.” https://en.wikipedia.org/wiki/Network_effect Discussion 2: Why are network effects important to business results· Deep understanding of the needs of their users · Defensibility· Buzz· Brand Value – Goodwill (Facebook example) Discussion 3: What are the network effects you are seeing in your business· Gain a deeper understanding of the challenges our breweries (All Breweries are facing) - Flows into our product development and our offerings· Technology Improves with increased users and Feedback· We act as a node that understands the challenges in the industry from a unique vantage point. While our customers are focused on the challenges facing their single brewery, we are able to aggregate insights from brewery owners across dozens of breweries. There is a lot of value in the collective insights.· We all get better together!· Marketing - Breweries acknowledge that they want to be part of the Craftpeak Team and what we are doing· Beer Enthusiasts (not our direct market) are fans of ours because of who we are working with· Mentors, Advisors, Peers, - We get better through the mind-share of the networks we have developed and rely upon – I would even throw our competitors in there Discussion 4: How network effects can benefit a company’s sales strategy· Much easier to say we are working with sixty amazing breweries, than two. Jim Collins “Good to Great” Get the massive fly-wheel moving· Increases sales velocity, and provides 3rd party validation of our value· I feel like it is something that we continue to help cultivate, but at this point in our trajectory we are move focused on bringing lots of value for our customers, serving them well, and developing technology that is going to help them compete. Summary: There are several different types of Network Effects and being aware of them is the first step to understanding how to use them toimprove your business and increase competitive advantage. Close: Thanks to John Kelley for joining me on this initial episode of "The Connector" Podcast. See acast.com/privacy for privacy and opt-out information.

Jeff Toister Show Notes Jeff Toister helps customer service teams unlock their hidden potential. He is the best-selling author of The Service Culture Handbook: A Step-by-Step Guide To Getting Your Employees Obsessed with Customer Service. More than 140,000 people on six (6) continents has taken his video base training courses on LinkedIn Learning aka Lynda.com. Jeff’s 15 training videos on LinkedIn Learning include Customer Service Foundations and Leading a Customer Centric Culture. Jeff was named one of the top 30 customer service professionals in the world by Global Gurus. He was also named one of the top 50 Thought Leaders to Follow on Twitter by the International Customer Management Institute. Feedspot has named his Inside Customer Service Blog one of the Top 50 customer service blogs on the planet. Jeff holds a Certified Professional in Learning and Performance (CPLP) certification from The Association for Talent Development. Questions Tell us a little bit about yourself and your journey Can you tell us about your journey in writing the book – The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service? What is culture? As entrepreneurs, what are some of the things they should be thinking about? What are some advice you would give to an employee or a business owner who is trying to sustain a service culture and with growth they have not been able to manage the culture with the massive growth that they have experienced? How do they scale but at the same time maintain that same service culture and experience? How do you stay motivated every day? What is the one online resource, website, tool or app that you absolutely cannot live without in your business? What are some of the books that have had the biggest impact on you? What is one thing in your life right now that you are really excited about – something that you are working on to develop yourself or people? Where can our listeners find your information online? What is one quote or saying that you live by or that inspires you in times of adversity? Highlights   Jeff Toister stated that what compelled him the spectrum of customer experience was the very first customer he served. He would love to say that it was a success story but it wasn’t, he didn’t do a good job and that changed things for him. He was 16 years old, he was working in a retail clothing store and he had gotten about 15 minutes of training and the person that was supposed to be training him said, “I’m going on break, good luck, here’s the key to the dressing room. Do the best you can, I’ll be back.” He was nervous as young kids often are and I didn’t know what he was supposed to do. A customer comes up to him and he’s just thinking, “Oh no, I don’t know anything” and that’s obviously the wrong mindset but that’s the mind set he had. The customer asked, “Do you carry Dockers?” it’s a brand of khakis and he knew what they were, he had no idea if they carried them or not and so he’s looking around the store and he’s hoping that there’s a big neon sign that says, “Dockers right here” but there was not. And being 16 years old and being inexperienced, the first words that came out of his mouth were, “I don’t know” and without getting a second chance to recover, he got angry and he said, “Wow, this is terrible service” and he stormed out of the store. He knows that that was the wrong answer, the challenge is when you’re employee in that situation how do you stop yourself from giving that wrong answer, that comes with experience, life experience and training knowledge and so in that moment he knew it wasn’t the right answer, he knew he didn’t do well and he never wanted to feel that way again, that was many years ago but throughout his entire career, he has always gravitated towards 2 things: customer service but in particular, What makes employees tick? How do we help our customer service employees perform their very best? And how do we remove these obstacles where we put them in a position where they are not as able to be successful? He has always been fascinated with customer service, he has always been fascinated with training and all of his jobs have focused on that and for the last 12 years he has been a consultant who helps organizations tackle these types of problems.   Yanique stated that she finds it interesting that it was a not so positive experience that propelled you into this because as a consultant that many times when a customer becomes loyal to business, if you track back the root cause, it’s usually a dissatisfied customer who dealt with an employee who was able to turn the situation around and just because of how it was handled, now every time they come back to that business they only want to deal with that particular employee, they’ll even wait sometimes if they’re on vacation to come back from vacation to transact business with that company and it all came out of a negative experience.   Jeff mentioned the “Peak-End Rule” (Psychology Term), he stated that it explains what Yanique said is true. It’s about customer perception or perception in general that we tend to not notice things that are normal. We tend to notice things that are different than normal and what really stands out is the thing that is most different and so the bad experience if you kind of think of that as the heartbeat of customer service, the bad experience is kind of like this really bad deviation from our normal experience and then a really good correction, really good fix is a huge difference. So, it stands out because it’s such a leap from a horrible experience to this great experience, it becomes imprinted in our memories and that’s the peak part, if it’s the last experience we had with that organization or that person, that really gets imprinted in our memories. So, the Peak End Rule kind of explains why that big gap, it’s so true when we recover from a bad experience, that’s what really sticks in our customers’ mind.   Jeff Toister shared that he’s glad that Yanique’s impression of his book was that it’s a practical guide and he really appreciate that because that was the goal in writing it. He found a couple things and one was that he consistently had this theme with his client which was culture, “How do we get our employees obsess with service?” and the other thing he found quite frankly was that companies tend to have money to invest in technology, they often don’t have the budget to invest in people and he thought, “If I could put this into a book and make it a practical step by step guide, maybe they can’t afford to hire me or you to come in, we wish they would. If they don’t have the budget for that, this book will give them everything I’m already sharing with my clients.” That was the starting point to say he’s going to make these ideas available. So where did they come from, they came from work he was doing but then he wanted to profile companies that were successful, and one of his biggest challenges in writing the book was, he didn’t want to include some of the usual suspects - the Zappos, the Southwest Airlines, the Nordstrom, the Disney, the Ritz Carlton, not to take anything away from those organizations, it’s just that we’ve heard their stories so many times, there are other companies out there that are delivering amazing service. So, you ask where did those stories come from? He started researching what other organizations have a strong service culture where they’re known, they have the reputation, maybe it’s service ratings, maybe it’s stories written about them, they’re known for having employees who are obsessed with service and then he started researching, what do they do and it was amazing to him that there was a consistency across all of these companies, in terms of how they approach it and so he was able to pull his own work and in the research he did into these companies and put them into the step by step guide and say, “Hey, there is something here. There’s a process that all of these organizations are following and we can give this recipe to anybody who cares to follow it.”   Yanique agreed that he tries to look at a very practical, operational way that any business, even if it’s a small business with just 5 employees would be able to extract that information and run with it in their own company.   Jeff stated that even a team because one of the biggest questions he gets is that people say, “I read the book but I’m not the CEO and I don’t even think my CEO cares too much about service, she says it important but I know she really cares about the budget.” And that’s fine, you can still use the book. He has examples in there with specific teams or departments, so whatever the size, whether you’re the CEO or you’re just leading the small team within a bigger company, the goals and the ideas that you can use these tools to create a service culture in whatever you control.   Jeff stated that he thinks sometimes culture is one of those words that we take for granted, we all say, “Culture is important” but maybe we mean different things. To him, culture when we’re talking about an organizational perspective, it’s a system of behaviors and beliefs, it’s how a group of people act or thinks and understand the world. Sometimes we think culture is a statement that says, “This is our motto or these are our values” and that’s not quite accurate. Culture is what people actually do, so if people are living those values each and every day then those values are accurate and they reflect your culture, if not, then they’re pretty empty. He gave an example, there was a bank in the United States about a year ago, there was this huge scandal because what they were doing was opening accounts for customers that didn’t request them. Millions of accounts were affected and the reason it was happening is because there were a lot of pressure for the individual employees to meet these very aggressive sales targets, so that’s what led to this huge scandal that the CEO resigned, there was a lot of fines, the Federal Government started to look into it. What was interesting though was that the CEO even in the moment when it was announce that the scandal broke and the CEO still had his job and he was announcing this scandal and this big settlement of a lawsuit, he still pointed to their culture as being customer focused and to him, that’s the perfect example of Your words doesn’t really matter if they’re not backed up by your deeds. How did people actually act? In that organization, the culture was about sales pressure and doing anything at all cost to sell a product. That was their actual culture. So, when you think about organizations and one of the organizations he wrote about in the book is a place call REI, if you love the outdoors, that’s the place to go for your camping equipment, your hiking equipment, bicycling, whatever. REI is an example of culture that really matches what they say. For example, if you go in and you’re looking for camping equipment, you’re not going to have somebody just kind of point you to the camping equipment aisle, the person who works there who’s going to help you is an avid camper, they love camping and they can’t wait to share with you what they know so that you can love camping too and that’s by design because they purposely stated that their goal as an organization is to help us all enjoy the outdoors. That to him is when culture matches what we’re saying, that’s pretty healthy but at the end of the day, culture is what we do, it’s how we perceive the world, it’s what we actually believe.   Yanique agreed and stated that in her process of dealing with some businesses this week, she called a company that deals with cooking gas and their office is not located in the city, it’s located on the outskirts of the city so it’s a 20-minute drive and she asked them if didn’t have any other mode of payment because she told the sales representative before they came that she will be paying by card and she specifically requested that the gentleman coming brings the card machine. He comes and he didn’t bring the card machine and of course he now informs her that she needs to drive all the way to the location to make the payment. So, she called them and said, “Can the payment be taken over the phone?” “Oh no, we just changed out our card machines and that’s not possible anymore.” Yanique called and ask them, “Do you expect me to drive 20 minutes outside the city just to get to you to make a payment for a service that you provided, I think you really need to talk to your finance department and think about a more customer friendly way to accept payments from your customers.” And it’s interesting because they were voted one of the best customer service organization in their industry and that left a bad experience. Even when the guys came, the service was good but then the payment part is a part of the service as well.   Jeff agreed and stated that whenever that happens, he always wonder why does it happen and is it that the person doesn’t want to do their job, sometimes but often it’s that they are put in that position or no one shared with that driver that Yanique had had that communication or that driver was specifically told, “We’re not doing cards so this is what you have to tell people.” Those employees are often put in a bad position where they almost can’t win.   Jeff stated that maintaining the same service culture and experience is a big challenge for a couple of reasons. One is that keeping culture exactly the same is impossible because culture changes, every time you add a new person to the team, every time you add a new product or a new line of service or a new channel, it changes just a little bit. He doesn’t know if it’s possible to keep culture the same but maybe consistent and have it grow and evolve in the right way, that’s maybe the goal for those businesses. The other challenge is scale, as businesses grow it becomes necessary for the business owner or the business leader to trust more people to do the work and that business owner can’t be in all places at all times, they can’t talk to every single customer and so the process of building a service culture really is about that scale question, “How do I instill in my employees what I believe in my core?” and the way to do that is that you have to make it clear, you have to articulate it. Just like how he was asked, “Let’s define service culture.” In these organization you have to define, “What does our culture look like?” and the tool that he uses is something called The Customer Service Vision, it’s a very simple statement, it could be something that you already have like a Vission or vision statement for your company but it’s very simple statement that says, “This is what outstanding service looks like.” And every employee in the organization has to understand what that vision statement is, what does it mean and most importantly, how do they personally contribute in their role and once you achieve that, then you can scale using that vision as a guide and that’s the first step, you’ve got to have that vision. The second step is employees all have to understand it and the third step is that you have to use that as a way of doing business, one thing he sees that business owners/ business leaders do that really hurt that effort is that they treat culture as a separate project, so people will maybe take time out of their normal job to do some cultural things, maybe on a culture committee or we’re doing culture as the theme for this year strategic planning and then we go back to work and just do our jobs, that’s not how you evolve culture, culture is our behavior so we need to use culture as a guide for making all decisions, it’s how we create strategy, it how we invest in technology and processes, it’s how we hire, it’s how we train people, it’s how as a leader you’re deciding what to put in front of your employees and talk about every single day and if we are not talking about culture and how outstanding service should look like then your employees are not going to believe that it’s important, they’ll focus and what you talk about and that’s the biggest challenge for leaders. Jeff also hear a lot of companies say to him, “We’re just so busy, we’re too busy to deal with culture.” And he would say, “No, you’re not because what you’re really doing is you’re still creating a culture, it’s just not the culture you need.”   Yanique agreed that with the point that even though they’re not focusing on culture, every organization has a culture but is it the culture that they really want and so if you don’t have intentionally activities, whether it be meetings, conversations, group outings, strategies built around what you’re trying to achieve, then the culture will emerge on its own. And so, you’d have a culture you don’t want all because there was no intentional act but not because you didn’t put any attention there doesn’t mean it’s not formed.   Jeff mentioned that often when you don’t put the intention there, it goes in the direction you really don’t want it to go.   Yanique mention that the take away from this interview is culture is not something that just doesn’t happen, it happens even without your intentional behavior behind it, it’s going to manifest and this is why you really have to intentionally work towards the culture you want. It’s like eating because we have to eat every day but if we don’t intentionally make an effort to eat healthy then we’ll eat anything and of course the body will just consume whatever you put inside of it and if you’re consuming negative thing then it will lead to disease and chronic illnesses versus taking an intentional approach towards eating, ensuring you do your meal preps, you exercise 3 to 4 times a week, you’re getting 8 to 9 hours of sleep per night, those are things that are intentional activities you schedule into your life to ensure it’s done every single day.   Jeff stated that he really likes this question because motivation is a part of something he looks at all the time, not just his own motivation but employee motivation. He thinks we often look at it the wrong way, we look at how we get motivated versus how to not be demotivated and so for him, motivation is easy, he does what he loves. He finds the inner section of what he loves to do and what he can be successful doing and where he has a little bit of skill. Jim Collins’ Good to Great: Why Some Companies Make the Leap and Other’s Don’t’ Built to Last : Successful Habits of Visionary Companies, one of his landmark books. He talked about this head shock concept for companies, it’s an inner section of what you love, what can you do well, what can you get paid to do and he takes that personally. And so, he gets up every day excited because he loves this. The demotivation happens not just for him but for everybody where we perceive that there’s obstacles that stand in the way of doing what we love. In a service environment, referring to his story about his first service encounter, that happens to employees every single day where they want to provide great service, almost every employee wants to provide great service but there’s some obstacle that they perceive is standing in their way and that’s what’s demotivating them. Every day he works on himself but he helps organizations and employees work on finding what are those obstacles and they can remove those obstacles, motivation becomes really natural.   Yanique stated that it’s interesting because she does workshops for organizations and a lot of questions that she hears from employees is that sometimes you can’t do what you love because you have bills to pay but then, if you have that kind of mindset which goes back into your attitude. Is it your motivation that affects your attitude or your attitude that affects your motivation?   In reference to Yanique’s question if motivation affects attitude or attitude affects motivation. Jeff stated that he is a big sports fan, so the team that’s winning, are they because they are motivator or are they motivated because they are winning. He thinks success breathes that and those two go together. Doing well, we feel good, we’re motivated and if we’re not doing well we feel bad with a bad attitude, we feel demotivated. There’s a concept called, “Learned Helplessness” that a lot of employees’ experience. What it is that over time they feel like they failed trying so they just stop trying. It gets really bad is a lot of times they stay in the same job, not every job is right for every person and so they’ll stay in the job or maybe they have those bills to pay and they don’t feel like they have another good option and so they kind of give up but they keep coming to work everyday and that makes it so much worst because it’s defeating.   Jeff stated that the tool that he uses every single day is a website called Highrise, it’s a way of keeping track of clients and projects all in one place. One of his core value is accountability and he believes if you say you’re going to do something, you do it. As an entrepreneur, you have a million things going on and trying to meet deadlines and maintain commitments and do what you say you’re going to do is extremely difficult. So, he uses that through every single day to keep track projects, initiatives, people and making sure he maintains all of his commitments but he also uses it to not just look at an individual commitment but how does that connect to all the other commitments he has made so that he’s not overloading his plate. He uses LinkedIn and Twitter every day as well and primarily to connect with other people and learn from other people and see what other people are doing as he thinks we are definitely in a relationship business. As someone whose passionate about training and adult learning, he’s always learning as well and that’s often where he finds “What are people doing that’s interesting?” So those would he his second and third picks.   Jeff shared that he loves to read and is sometimes reading 2 to 3 books at a time. He thought about and said, “What are the books that stick with me?” and that’s the challenge with the book, that we read a book and say, “Oh it’s good” and then you ask, “What have you used from that book?” Jeff shared that these are some book that he uses a lot. One is called Street Smarts by Norm Brodsky and Bo Burlingham and what he loves about it is that it’s an entrepreneurial perspective on the business side of running a business and he thinks in the world of customer service and customer experience, too many of us are unfamiliar or tentative around the business side, the number side. He had a discussion online with someone the other day where they were upset that executives only care about the budget and the point he tried to make and comes from this book is, the way to get executives to care about customer service is you have to translate customer service into numbers because that’s their language and if we’re not doing that or if we don’t know how, we’re only hurting ourselves. The next one is a book called Getting Things Done by David Allen, it’s a system for managing your time and commitments and it’s a principle based system rather than go out and buy this portfolio and you have to use this specific software, it’s more about principles to use whatever you feel comfortable using. He uses those principles to do things that allow him to keep on top of things. For example, at the end of everyday he has zero messages in his email inbox and for most people that’s unbelievable but it’s because he has these set of principles that David Allen shared with him in his book that he uses every day. The third book is a book that really made an impact on him, it’s called Lincoln on Leadership by Donald T. Phillips and what he did was he studied the United States’ 16th president which some people would say would be one of their most amazing leaders in history and he looked at some of the things that Abraham Lincoln did as a leader that we can pull from today. One of his favorite examples that he uses as a consultant and trainer is Lincoln was really the first president to spend a lot of time going to people rather than expecting people to come to him for a meeting or a conversation and the reason he did that, it’s management by walking around which we know now but the idea was, if you approach people in an environment where they feel comfortable and make them feel like we’re on an even keel and you’re not trying to intimidate them then they’re much more likely to open up to you and have an honest and frank conversation and he learned when he’s working with a client and he meets with their front line staff and ask them about their job, they are always ready to tell him exactly what is working well and exactly what they think is going wrong and he thinks it’s because of that principle of coming to them and making them comfortable.   Jeff stated he has this thing where he realizes that his audience doesn’t have a lot of budget to spend on customer service maybe technology but not on people. So, one of the things he has been trying to do is transform his own business where he can make resources, tool, concepts available to people at little to no cost and somehow still get paid. A few examples are his book, the investment on the book is USD $14.95 for the paperback or USD $9.99 for the kindle, that’s a pretty low investment yet he puts all the tools he uses as a consultant in that book so you don’t have to hire him because you probably have USD $14.95, you may not have his consultant fee. He has training videos on LinkedIn Learning and Lynda.com and he has learned that a lot of his clients and companies that he works with already has a subscription to one of those platforms, so you can get his training without having to pay for him to come in, the video is right there, it’s available to you and if you don’t have a subscription, it’s fairly inexpensive and then things like this podcast, he loved this opportunity and really appreciate it because it’s a chance for them to have a dialogue about service but it doesn’t cost anything to subscribe to the podcast and learn from it and learn from not just himself but from some of the other amazing experts that Yanique interview. Those are free resources that anybody can take advantage of and he’s really excited about the opportunity to help people wherever they are in their journey.                                                                                          Jeff shared listeners can find him at – Twitter - @toister (www.twitter.com/toister) Customer Service Tip of the Week – www.toistersolutions.com/tips Insider Customer Service Blog – www.toistersolutions.com/blog   Jeff shared that he’s not a big quote person, the reason he’s not a quote person, the first reason is because he sees quotes and they sound great but then what do we do with them. He’s more of an action person and the second reason is he has done research on some quotes and he has been disappointed to find that that person never said that or that’s not what they meant. He gave an example, the quote, “The customer is always right” no one said that and it bothers him that we have accepted this as some mantra in customer service and he did some research on where did this come from, why do we believe this and there is not really an agreement but it came from a few places. One possible source says Ritz Carlton and he said, “The customer is never wrong” and the context was that even if the customer is wrong, of course they are sometimes, you don’t argue with them, you just find a way for them to help them become right. Marshall Fields who is a famous retailer, he said, “Right or wrong, the customer is always right” and his point was the same thing that the customers will of course make mistakes but we don’t argue with them, our role here is to help them become right, to help them succeed. He wished he had a great quote to share but when he finds those quotes and he found out no one ever said that but the story behind the quote often is much more interesting.   Yanique mentioned that in most of her workshops towards the end of the session, she always explains to the participants that the customer is always right literally is not a true statement because there are times when the customer is wrong but what we should be guided by is the principle that as employees, we are not here to prove the customer wrong, we are here to help them, they are wrong but we are not here say, “Hey Mr. Customer, you’re wrong and we are going to punish you.” But more like, “It’s okay, let’s work back to how we can undo what’s happened and find a solution so that you can leave here feeling good, let’s make this right.”   Links Highrise Street Smart by Norm Brodsky and Bo Burlingham Getting Things Done by David Allen Lincoln on Leadership by Donald T. Phillips The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service by Jeff Toister

Dr Tom Potisk operated a highly successful multi-DC family practice for 25 years, has been elected Chiropractor of the Year by his state association, and has been proclaimed America’s Most Successful Chiropractor by several media sources. Dr. Tom Potisk’s mission is to empower DCs to gain more growth, income, and stability in their personal and professional lives. Show Notes 60 Minutes documentary about chiropractic – inspiration! Starting out in practice - scared, nervous, no confidence. There’s hope! Relaxed coaching. Complementary consultations. Common traits of struggling people – lack of commitment and determination Ask the advice of successful docs. Those that are willing to share are worth listening to. Communication skills – Dale Carnegie, Toastmasters, Communication classes What’s your definition of success? A lot of doctors know what is limiting them. Also, asking the spouse and staff what is limiting the doctor can be very helpful. Once a week staff meetings can help with team building and empowerment of staff. Use incentives with the staff, may not always be money. Marketing for the new doc– get out of the office and meet people, get involved in the community. Marketing for the experienced doc – community parade, giant spine! “The current trend is authenticity” – Dr. Potisk Let people see that you are a regular person, keep it simple. Success is multifaceted - Planning, improving skills, learning from pros, evaluating yourself, being sincere, take care of your own body. Jim Collins – Good to Great All the DC’s that perservered through the AMA campaign in chiropractic history Sore Throat by Tom Potisk – COMING SOON Daily rituals: Reading the Bible, eating salad, exercise Best business advice: “Everything is gonna be ok.” But you do need to take action. http://www.tompotisk.com/ Whole Health Healing By Tom Potisk Reclaim the Joy of Practice By Tom Potisk Facebook Giant Spine Chiropractic Costume Like what you hear? Subscribe! If you’ve found any value or helpful information in the Chiro Business Mojo Podcast then we’d love to hear about it! Please head over to iTunes and subscribe. While you’re at it, leave us a rating (5 stars would be great) and a review so others can find us! If you have any questions or comments about this show or its contents, please post them in the comments area below and we’ll be happy to answer them!

Solya és Bence beszélgetnek a cégvezetésről és mindenféle webes dolgokról, ajánlanak könyveket és megváltják a világot. Kell ERP vagy elég egy jó webes rendszer? Kis- és középvállalatok ügyvezetője? Meg lehet-e tanulni iskolásba 1-2 év alatt? A cégvezetés el kell-e különüljön a “napi munkától”? – mikor mennyit kellene delegálni HRportál ahol sok hasznos HR infó van Workflow, workmanager, projektek életciklusa és dokumentációja? – Groteszk Workmanager Solya 2012. digitális nomádkodása WordPress térhódítása – mire igen, mire nem alkalmas. Szerintünk. Készpénz vagy nem készpénz? Érdemes-e a vásárlókat a befolyásolni? – webes fizetési nehézségek Barion mint rugalmas Magyar bankfüggetlen szolgáltató Könyvek: Michael E. Gerber – A vállalkozás mítosza (1996) Jim Collins – Good to great (2001) Timothy Ferris – The 4-hour workweek (2007) Cervenyák Tamás – Ettől lesztek jó vezetők, Béláim (2013) PLS ÉRTÉKELJETEK minket iTunesban!!! iPhone kellékeket sorsolunk cserébe! Lépjetek velünk kapcsolatba: @groteszk @xab83 @benzeguuz @anternna telegram.me/groteszk

It took an FBI agent appearing at John Jantsch’s office for him to rethink his target market (the agent wasn’t interested in him, but in a client). But Duct Tape Marketing has thrived, and its founder John Jantsch talks to Clate and Scott about managing a business where all employees are remote, tools to help foster communication between people who aren’t together, why duct tape is like Chuck Norris, and how to be intentional about growth. Grow your business with purpose with our 2017 Strategic Planning Kit.   Mentioned in this episode: “The Wealth of Nations” by Adam Smith “Built to Last” by Jim Collins “Good to Great” by Jim Collins Asana Basecamp Slack

Dr. Tim Elmore is a leading authority on how to understand the next generation and prepare tomorrow’s leaders today. He is a best-selling author, international speaker, and president of Growing Leaders, a nonprofit that helps develop emerging leaders under the philosophy that each child is born with leadership qualities. Tim has taught leadership through the power of images and stories that enables young adults to influence others in a positive way. He has spoken to hundreds of thousands of students and staff and faculty on hundreds of campuses across the country and provides leadership training and resources for national organizations and companies, like FFA, The Home Depot, American Eagle Outfitters, and Chick-fil-A. His organization will be working with the NFL this next season as well as continuing to work with various major league baseball teams. Show notes & Links Growing Leaders - http://growingleaders.com Sign up for Tim’s Blog and receive a free E-book - http://growingleaders.com/blog/get-updates-via-email-spot-leader-early/ Follow Dr. Tim Elmore on Twitter 37 the Podcast on Twitter 37 the Podcast on Facebook  Terry Linhart’s website Michael Yoder’s website  Terry Linhart on Twitter  Michael Yoder on Twitter Show Links Habitudes, Images That Form Leadership Habits and Attitudes #1 – Tim Elmore - Habitudes Book #1: The Art of Self-Leadership (Habitudes: Images That Form Leadership Habits and Attitudes) Habitudes, Images That Form Leadership Habits & Attitudes #2 – Tim Elmore - Habitudes: Images That Form Leadership Habits & Attitudes #2 Habitudes – The Art of Connecting with Others – Tim Elmore - Habitudes: The Art of Connecting with Others - Values-based (Habitudes: Images That Form Leadership Habits and Attitudes, Book 2) Good to Great by Jim Collins - Good to Great: Why Some Companies Make the Leap...And Others Don't Paragon TP-6 Theater Pop 6-Ounce Popper Popcorn Machine – you or your group can now have popcorn just like the movie theaters, but for a fraction of the price. - Paragon TP-6 Theater Pop 6-Ounce Popper Popcorn Machine Shrewd: Daring to Live the Startling Command of Jesus by Rick Lawrence The Gospel According to Starbucks: Living With a Grande Passion by Len Sweet Our Partners We support EOTE Coffee – www.eotecoffee.com. Use “37 the Podcast” as your promo code and receive a discount on your first order. Our Email Service Get Response – A time-saving and dynamic Email marketing service that lets you focus on style and content. Get Response will help you take your blog’s Email to a new level. It is especially good for churches, schools, and nonprofits and they get a 50% discount. Use our link: http://www.37thePodcast.com/getemail 37thePodcast is sometimes recorded in a basement on the campus of Bethel College – Indiana. –   http://www.BethelCollege.edu. The opinions expressed on the podcast, unless the sources are otherwise explicitly given, are exclusively that of those on the podcast. DISCLOSURE: Some of the links are “affiliate links.” If you click on the link and purchase the item, 37thePodcast will receive a small commission to help pay for the show’s monthly expenses. Our Gear  We use and love the Bose QuietComfort 20i Acoustic Noise Cancelling Headphones. They are so comfortable especially for those road warriors who are flying regularly. - Bose QuietComfort 20i Acoustic Noise Cancelling Headphones Soundcraft EPM8 8-channel Audio Mixer Zoom H5 Handy Recorder Kit Shure PG58-XLR Cardioid Dynamic Vocal Microphone NEEWER Microphone Suspension Boom Scissor Arm Stand Dragonpad® Studio Microphone Mic Wind Screen Pop Filter Swivel Mount 360 Flexible Gooseneck Holder Belkin Rockstar Multi Headphone Splitter (Blue)