Podcasts about user design

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Best podcasts about user design

Latest podcast episodes about user design

Besser mit Design
42 - Vermeide Fehlstart

Besser mit Design

Play Episode Listen Later Nov 27, 2024 11:10


Alles was ich tue, sollte idealerweise in die Software einzahlen und Dokumentation tut das eigentlich nicht.  In dieser Folge setzen wir uns mit den Herausforderungen und Fallstricken auseinander, die zu Beginn eines Projekts oft auftreten. Probleme von übermäßigen Dokumentationen und User Stories, die zwar gut gemeint, aber oft praxisfern sind. Wie eine starre Fixierung auf umfangreiche Dokumente die Flexibilität und Kreativität im Entwicklungsprozess hemmen kann und warum ein schlanker, fokussierter Ansatz oft zu besseren Ergebnissen führt. Wir besprechen, wie man effektiv zwischen dokumentierten Erwartungen und der realen Umsetzung navigieren kann, um Softwareentwicklung nicht nur effizienter, sondern auch zielgerichteter zu gestalten.  Das ist Besser mit Design, ein Wahnsinn Design PodcastVielen Dank fürs Zuhören

Besser mit Design
39 - Du gestaltest

Besser mit Design

Play Episode Listen Later Nov 6, 2024 5:14


Alle sind mitbeteiligt am Designprozess und das bedeutet, wir alle tragen Verantwortung.  Wir sprechen über das universelle Konzept des Designs, das über traditionelle Grenzen hinausgeht. Jeder, von Unternehmer über Entwickler bis hin zu Projektverantwortlichen, ist durch seine täglichen Entscheidungen und Handlungen gestalterisch tätig. Design umfasst nicht nur das Aussehen, sondern die Funktionalität und die Auswirkungen unserer Arbeit, somit tragen wir Verantwortung für unsere kreativen und beruflichen Prozesse.Lass dich inspirieren, deine eigene Rolle im Designprozess neu zu bewerten und zu erkennen, wie deine Beiträge das große Ganze beeinflussen. Das ist Besser mit Design, ein Wahnsinn Design PodcastVielen Dank fürs Zuhören

Besser mit Design
38 - All Users are stupid - Chris bei der SmashingConf 24 - Teil 2

Besser mit Design

Play Episode Listen Later Oct 30, 2024 19:02


Warum intuitive Benutzerführung so wichtig ist. Im zweiten Teil widmet sich Chris der intuitiven Benutzerführung. Er zeigt uns, wie Benutzererfahrungen durch einfaches und intuitives Design verbessert werden können, ohne dass Nutzer ständig zur Anleitung greifen müssen. Wie man durch Verstehen und Anpassen an die Bedürfnisse der Nutzer, unnötige Komplexität in der Software vermeidet und gleichzeitig die Benutzerfreundlichkeit maximiert. Denn stundenlange Tutorial Videos sollten nicht die Lösung komplexer Software sein. Eine Diskussion, die nicht nur Designer und Entwickler, sondern jeden, der täglich mit digitalen Produkten interagiert, inspirieren wird. Du möchtest den kompletten Vortrag hören? Den gibt's hier:https://www.youtube.com/watch?v=eTdBhwpXKNY Das ist Besser mit Design, ein Wahnsinn Design PodcastVielen Dank fürs Zuhören

Legal Creatives Podcast
Ep. 47 Redefining Legal Documents for the User: Design & Tech Insights with Peter Hornsby

Legal Creatives Podcast

Play Episode Listen Later Oct 23, 2024 46:35


Besser mit Design
37 - All Users are stupid - Chris bei der SmashingConf 24 - Teil 1

Besser mit Design

Play Episode Listen Later Oct 23, 2024 15:37


Wie lösen wir das Problem schlechter Software?  Chris spricht auf der Smashing Conference über psychologische Hürden, die kreative Profis daran hindern, sich den konkreten Aspekten des Designs zu widmen. Warum es essentiell ist, von abstrakten Planungen schnell zu greifbaren Designs überzugehen und wie dieser Ansatz die Lösungsfindung durch direkte Auseinandersetzung mit dem Material fördert. Durch das Zulassen von Fehlern und das direkte Experimentieren mit Designideen können innovative Lösungen entstehen. Für alle Designer, die erfahren möchten, wie man effektiv von der Theorie in die Praxis springt und dabei kreative, sowie funktionale Designs schafft. Du möchtest den kompletten Vortrag hören? Den gibt's hier:https://www.youtube.com/watch?v=eTdBhwpXKNY Das ist Besser mit Design, ein Wahnsinn Design PodcastVielen Dank fürs Zuhören

Besser mit Design
36 - Es gibt keine richtige Lösung

Besser mit Design

Play Episode Listen Later Oct 16, 2024 8:21


Etwas zu finden, das falsch ist, ist eine total wertvolle Erkenntnis.  Diesmal widmen wir uns den mentalen Barrieren, die Designer oft davon abhalten, direkt in konkrete Designprozesse einzusteigen. Besonders, wenn wir uns komplexen Aufgaben gegensehen, neigen wir dazu, uns in der Vorbereitungsphase zu verlieren. Dabei ist die „perfekte“ Lösung nicht im endlosen Modellieren oder Canvas bauen zu finden. Warum es so wichtig ist, viel schneller ins konkrete Designen und an die Arbeit im Interface zu gehen und wie durch das Akzeptieren von Fehlern innovative und funktionale Designs entstehen können. Denn das Ziel ist nicht das Flowchart, das Ziel ist die Software, das finale Produkt.  Das ist Besser mit Design, ein Wahnsinn Design PodcastVielen Dank fürs Zuhören

Besser mit Design
35 - Signal : Noise Ratio

Besser mit Design

Play Episode Listen Later Oct 9, 2024 7:44


Sind das noch Signale oder kann es weg?  Egal ob im Marketing, oder in der komplexen Softwaregestaltung - immer wieder erleben wir es, dass Kunden die User mit unnötigen Informationen überfluten möchten. Oft wird gedacht, der Nutzen bestehe darin, möglichst viele Sachen zu zeigen. Aber Überlastung durch Benachrichtigungen und ständige Status-Updates in der Softwaregestaltung können tatsächlich das Gegenteil des gewünschten Effekts erreichen, indem sie die Nutzer abstumpfen oder überfordern.Wir zeigen, wie wichtig es ist, relevante von irrelevanten Informationen zu unterscheiden und wie man effektiv priorisiert, um sicherzustellen, dass nur wesentliche Nachrichten die Aufmerksamkeit der Nutzer erhalten. Ein Plädoyer für Klarheit im Design. Das ist Besser mit Design, ein Wahnsinn Design PodcastVielen Dank fürs Zuhören

Besser mit Design
34 - Geh die periphere Route

Besser mit Design

Play Episode Listen Later Oct 2, 2024 12:09


Mit dem Ellaborations-Wahrscheinlichkeit-Modell zu einem besseren Verständnis, wie Software auf der Sekundärebene arbeiten kann. Psychologie ist ein phänomenaler Werkzeugkasten, gerade im Designprozess. Wir erkunden das Ellaboration Likelihood Model, das 1986 von Richard E. Petty und John T. Cacioppo entwickelt wurde. Dieses Modell zeigt auf, wie Informationen verarbeitet und Entscheidungen beeinflusst werden, die wir unbewusst treffen.Durch Verständnis der zentralen und peripheren Informationsrouten können wir als Designer intuitivere und benutzerfreundlichere Software schaffen, die sowohl bewusst als auch unbewusst mit uns kommuniziert. Und somit letztendlich Produkte designen, die auf einer tieferen, emotionalen Ebene mit Usern interagieren können. Ellaboration Likelihood Model  Das ist Besser mit Design, ein Wahnsinn Design PodcastVielen Dank fürs Zuhören

Besser mit Design
33 - Hat Deine Software ein Gesicht?

Besser mit Design

Play Episode Listen Later Sep 25, 2024 6:34


Charakter durch Design: Software, die mehr als nur funktioniert.  Design bringt nicht nur Funktionalität, sondern auch Charakter in deine Software. Menschen neigen dazu, Objekten Leben und Persönlichkeit zuzuschreiben. Erfahre, wie das Verständnis dieser menschlichen Tendenz dabei helfen kann, Softwareprodukte zu entwickeln, die nicht nur technisch einwandfrei funktionieren, sondern auch emotional ansprechend sind.Ist deine Software einladend und vertrauensvoll oder kalt und distanziert? Und wie wirkt sie auf mich als Nutzer? Das ist Besser mit Design, ein Wahnsinn Design PodcastVielen Dank fürs Zuhören

Besser mit Design
32 - Der ruhige Weg zur Exzellenz mit Uwe Böhler - Teil 2

Besser mit Design

Play Episode Listen Later Sep 18, 2024 25:29


Im Digitalen sind Veränderungen vermeintlich so einfach, aber der Prozess, den die Veränderungen zufolge haben, wird oft komplett unterschätzt.  Im zweiten Teil widmen wir uns der Herangehensweise, wenn man ein digitales Produkt, eine Software gestalten möchte. Welche Rolle spielen ein klarer Fokus, Teamkommunikation und ein gutes Auge für Design? Warum es wichtig ist, flexibel zu bleiben und im Designprozess auf Veränderungen zu reagieren, anstatt starr an einem Plan festzuhalten. Für ein Softwareprodukt, dass lange und generationsübergreifend erfolgreich ist. Mehr über Uwe Böhler: https://www.linkedin.com/in/uwe-boehler/Mehr über Cloud of Legacy: https://cloudoflegacy.com/Cloud of Legacy präsentiert vor InnoQube:https://www.linkedin.com/posts/cloud-of-legacy_ninoniederreiter-leonardogenoni-ehcchur-activity-7211688620154384384-flWH?utm_source=share&utm_medium=member_ios  Das ist Besser mit Design, ein Wahnsinn Design PodcastVielen Dank fürs Zuhören

Besser mit Design
31 - Der ruhige Weg zur Exzellenz mit Uwe Böhler - Teil 1

Besser mit Design

Play Episode Listen Later Sep 11, 2024 19:40


Die große Rolle von Vertrauen in der Entwicklung und Umsetzung eines digitalen Projekts wird oft unterschätzt.  Unser Gast ist Uwe Böhler. Er war über 20 Jahre bei RTL, über 10 Jahre Director Business Operations des infoNetworks und 10 Jahre Chairman von ENEX. Seit 2021 ist er Gründer und Geschäftsführer der Cloud of Legacy. Getrieben durch die Frage „Was möchte ich einmal hinterlassen?“ hat er gemeinsam mit Wahnsinn Design eine Web-App entwickelt, die es Menschen weltweit ermöglicht das eigene emotionale und informative Vermächtnis zu gestalten.Wir sprechen über seine Reise von der Nachrichtenwelt zur digitalen Produktentwicklung und wie sein Verständnis für Design und Nutzererfahrung die Entwicklung seiner innovativen Plattform beeinflusst hat. Mehr über Uwe Böhler: https://www.linkedin.com/in/uwe-boehler/Mehr über Cloud of Legacy: https://cloudoflegacy.com/Cloud of Legacy präsentiert vor InnoQube:https://www.linkedin.com/posts/cloud-of-legacy_ninoniederreiter-leonardogenoni-ehcchur-activity-7211688620154384384-flWH?utm_source=share&utm_medium=member_iosScope Creep: https://en.wikipedia.org/wiki/Scope_creep Das ist Besser mit Design, ein Wahnsinn Design PodcastVielen Dank fürs Zuhören

Besser mit Design
30 - Agile Manifesto 4 - Flexibel statt verplant

Besser mit Design

Play Episode Listen Later Sep 4, 2024 7:50


Erst beim Umsetzen lernt man viele Dinge neu.  Wir beleuchten den letzten Aspekt des Agilen Manifests für Designer: „Responding to change over following a plan“,auf Veränderungen zu reagieren, ist wichtiger als einen Plan streng zu befolgen. Warum es entscheidend ist, in Designprozessen agil zu bleiben und wie eine flexible Herangehensweise an Projekte die Zusammenarbeit und Softwareergebnisse verbessert. Und warum wir uns öfter fragen sollten, ob wir mit unserem Projekt noch auf Kurs sind, als Pläne starr zu verfolgen. Agile Manifesto: https://www.agilealliance.org/agile101/the-agile-manifesto/ Das ist Besser mit Design, ein Wahnsinn Design PodcastVielen Dank fürs Zuhören

Besser mit Design
24 - The curious hunt for best practices mit Vitaly Friedman - Teil 2

Besser mit Design

Play Episode Listen Later Jul 24, 2024 20:53


Wie definieren wir erfolgreiches UX Design? Im zweiten Teil tauchen wir weiter in die Praxis moderner Designprozesse ein. Wir erkunden wie komplexe Design Anforderungen in großen und kleinen Unternehmen unterschiedlich angegangen werden und die Rolle, die Vertrauen und direktes Nutzerfeedback in diesem Prozess spielen. Vitaly teilt wertvolle Einblicke in das effektive Management organisatorischer Veränderungen und wie eine echte Verbindung zum Nutzer entscheidend für erfolgreiches User und Interface Design ist. Ein Muss für jeden, der verstehen möchte, wie tiefe Einsichten in Nutzerverhalten und organisatorische Dynamik zu besseren Designentscheidungen führen können.Mehr über Vitaly Friedman: https://www.smashingmagazine.com/author/vitaly-friedman/Lerne mehr über Smart Interface Design Patterns und spare 15% mit dem Coupon WAHNSINN: https://smart-interface-design-patterns.com/ Das ist Besser mit Design, ein Wahnsinn Design PodcastVielen Dank fürs Zuhören

Besser mit Design
20 - Offizieller Weg, wenn es nicht klappen soll

Besser mit Design

Play Episode Listen Later Jun 26, 2024 16:35


Ist das Ergebnis wegen oder trotz des Systems entstanden? Oft gibt es Mechanismen und Strukturen innerhalb von Unternehmen, die mehr Umwege als wirklich gute Ergebnisse im Software Design produzieren. Und das, obwohl sie mit dem Gedanken, etwas Gutes zu produzieren, eingeführt wurden. Wenn wir uns immer an den offiziellen Weg halten, wird es schwierig für kreative und gute Software Lösungen. Wie ein hilfreich gestaltetes System aussehen kann und was die wirklich hohe Kunst im User Design ist, erfährst du in dieser Episode.  Das ist Besser mit Design, ein Wahnsinn Design PodcastVielen Dank fürs Zuhören

UX Heroes
E45: BestSecret Director of Product Design Max Speicher darüber, wie wissenschaftlich User Research sein muss

UX Heroes

Play Episode Listen Later Sep 25, 2023 41:16


Ich freue mich sehr, euch meinen heutigen Gast Max Speicher vorstellen zu können. Ursprünglich kommt Max aus der Informatik, ist aber bei Design und UX hängen geblieben, nachdem ihm zum ersten Mal klar geworden war, wie viel man bei Interfaces eigentlich falsch machen kann. Das ist mittlerweile über 12 Jahre her. Seitdem hat er sich ein wenig rumgetrieben – von Start-up über Uni bis Konzern und von Reiseportalen über Augmented Reality bis Fashion E-Commerce – und dabei versucht, die Welt mit gutem Design ein bisschen besser zu machen. Wenn er nicht als Director of Product Design mit seinem fantastischen Team am Online-Shop von BestSecret arbeitet, spielt er Ringtennis, schreibt Gedichte, oder liest einfach. Ich spreche mit Max darüber, wie wissenschaftlich ich eigentlich meinen User Research durchführen muss, wie ich sicher gehen kann, die richtige Methodik zu wählen und ob zu viel Research auch dafür sorgen kann, wahre Innovation und Kreativität zu verhindern. (01:30) Max Weg zum User Design(08:53) Ein typischer Tag als Director of Product Design bei BestSecret(12:20) Das Gleichgewicht zwischen Innovation und Research finden(20:16) Wie wissenschaftlich muss Research sein?(30:11) Die größten Fehler und besten Methoden beim UX Research(37:51) Mut zum Research Max LinksMax WebsiteMax Medium-ProfilMax Newsletter Max Buchempfehlungen“My ultimate list of books you need to read if you want to truly understand digital design” RessourcenNielsen Norman GroupSpezialisierung User Experience Research and Design - University of Michigan (Coursera) Ich hoffe, ihr fandet diese Folge nützlich. Wenn ihr auch die nächsten nicht verpassen wollt - abonniert UX Heroes doch auf Spotify, Apple oder eurem Lieblingspodcaster - ihr könnt uns dort auch bis zu 5 Sterne als Bewertung dalassen. Wenn Ihr Fragen oder Feedback habt, lasst uns doch eine Sprachnachricht auf ux-heroes.com da und wir beantworten sie mit etwas Glück in einer der nächsten Folgen. Ihr findet ihr mich auf LinkedIn unter Markus Pirker. Bis bald bei UX Heroes. UX Heroes ist ein Podcast von Userbrain.

GGUTTalks
EP133.S3 Working with Architects and Designing Spaces - An Airport Terminal | Christian Vatter

GGUTTalks

Play Episode Listen Later Sep 7, 2023 16:31


This is the last conversation [EP129 to 133 S3] with Christian Vatter. Christian is a trained psychologist and human-centered design strategist with a passion for brands, experiences, as well as the design of built environments. In this segment, Christian shares his journey as well as his contribution in the design of an airport terminal. Disclaimer: Views and opinions are his own in the entire segment.

GGUTTalks
EP132.S3 When to Think About Work When Traveling | Christian Vatter

GGUTTalks

Play Episode Listen Later Sep 6, 2023 16:41


This is the 4th conversation [EP129 to 133 S3] with Christian Vatter. Christian is a trained psychologist and human-centered design strategist with a passion for brands, experiences, as well as the design of built environments. In this segment, Christian shares his journey as well as his contribution in the design of an airport terminal. Disclaimer: Views and opinions are his own in the entire segment.

GGUTTalks
EP131.S3 Christian on his GGUTT feelings and How He Functions | Christian Vatter

GGUTTalks

Play Episode Listen Later Sep 5, 2023 5:34


This is the 3rd conversation [EP129 to 133 S3] with Christian Vatter. Christian is a trained psychologist and human-centered design strategist with a passion for brands, experiences, as well as the design of built environments. In this segment, Christian shares his journey as well as his contribution in the design of an airport terminal. Disclaimer: Views and opinions are his own in the entire segment.

GGUTTalks
EP130.S3 The ‘Scientific' Process of Understanding People | Christian Vatter

GGUTTalks

Play Episode Listen Later Aug 31, 2023 20:03


This is the 2nd conversation [EP129 to 133 S3] with Christian Vatter. Christian is a trained psychologist and human-centered design strategist with a passion for brands, experiences, as well as the design of built environments. In this segment, Christian shares his journey as well as his contribution in the design of an airport terminal. Disclaimer: Views and opinions are his own in the entire segment.

GGUTTalks
EP129.S3 From Sherlock Holmes to Spaces, Places and Brands and… Experiences | Christian Vatter

GGUTTalks

Play Episode Listen Later Aug 30, 2023 12:41


This is the 1st conversation [EP129 to 133 S3] with Christian Vatter. Christian is a trained psychologist and human-centered design strategist with a passion for brands, experiences, as well as the design of built environments. In this segment, Christian shares his journey as well as his contribution in the design of an airport terminal. Disclaimer: Views and opinions are his own in the entire segment.

Great Practices
Ep. 26 - Fast Tracking the Project Approval Process with Jen Gordon

Great Practices

Play Episode Listen Later Aug 15, 2023 17:55


In this episode of Great Practices, I'm talking with Jen Gordon, a User Design and User Journey expert about how to get the necessary approvals on your projects to keep things moving forward. Find out the challenges that come with receiving approvals in highly regulated industries and how understanding people, process, and technology will make the experience easier for everybody. Plus, you'll find out why there's no shortcuts to building good ol' relationships, and why writing a ransom note every now and then may be a good thing. Want to get in touch with Jen Gordon? Connect with Jen on LinkedIn Email Jen

Legal Creatives Podcast
Episode 37: Creating Contracts Clients Love! Best Practices in User Design & Sustainability with Verity White (Australia)

Legal Creatives Podcast

Play Episode Listen Later Mar 31, 2023 42:29


CX Chronicles Podcast
CXChronicles Podcast 193 with Agnese Spona, Managing Director at MadeFor.

CX Chronicles Podcast

Play Episode Listen Later Mar 1, 2023 47:03 Transcription Available


Hey CX Nation,In this week's episode of The CXChronicles Podcast #193 we welcomed Agnese Spona, Managing Director at MadeFor. based in Amsterdam, Netherlands.  MadeFor provides learning experiences that help individuals and teams grow and stay competitive in a rapidly changing digital world.In this episode, Agnese and Adrian chat through how she has tackled The Four CX Pillars: Team,  Tools, Process & Feedback and shares tips & best practices that have worked across her own customer focused business leader journey.**Episode #193 Highlight Reel:**1. Why investing in your team & employees is the one of the first steps in building world class customer experiences 2. Start bursting your teammates bubbles and be more candid 3.  Why chronicling your history drives innovation & fuels tribal knowledge 4.  Ideas for how you can wrangle process management as you scale 5.  Compartmentalizing your customer & employee feedback to find focus   Huge thanks to Agnese for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer and learning experience space into the future.Click here to learn more about Agnese SponaClick here to learn more about MadeFor. If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review today. Or you know what would be even better? Go tell one of your friends or teammates about our content, services & community & invite them to join the CX Nation!Also grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website. For you non-readers out there, go check out the CXChronicles Youtube channel to see all of our customer focused video content & short-reel CTAs to improve your CX today (while you're there -- can you politely go smash that subscribe button). Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!Support the show

SaaS Backwards - Reverse Engineering SaaS Success
Ep. 56 - Do you really need an MVP? With SPSoft Founder & CEO, Michael Lazor

SaaS Backwards - Reverse Engineering SaaS Success

Play Episode Listen Later Feb 24, 2023 27:59


Is it possible to get to minimum viable product (MVP) in 100 days or less?Our guest this week, Michael Lazor, CEO of SPSoft says it is with the right development partner and the necessary preparation. Easier said than done. SPSoft is a software developer specializing in healthcare and telehealth and in this episode, Lazor talks through his methodologies for:Choosing the right development partner (lots of pitfalls to avoid)Combining internal and external development resources The research and prep work required for building your MVP, and……should you even do an MVP at all? Lazor shares his experience developing products no one bought, and what you could do instead to minimize investment losses.Other resources to check out:Interview with Vinay Bhagat, Founder and CEO of TrustRadius who publish a yearly report about how B2B buyer behavior is changing.The Lead Gen Mistake I Guarantee You're Making – how to create content that better identifies intent from today's b2b buyer.And, if you want an outside look at your content with actionable advice, take advantage of our Content Audit. Valued at $20K in free consulting. 

The NoDegree Podcast – No Degree Success Stories for Job Searching, Careers, and Entrepreneurship
Earn $75,000 to $175,000+ as a UX Designer, No Degree Required – Will Davis's Story | EP136

The NoDegree Podcast – No Degree Success Stories for Job Searching, Careers, and Entrepreneurship

Play Episode Listen Later Jan 24, 2023 52:48


High school sucked and he hated it. Will Davis says he was never good at “organized learning”. As he struggled through high school, when he was 17 he accidentally stumbled into graphic design. And it all started with his love of American Idol.Listen in as Willtells Jonaed about how he became a UX designer, earning almost $200k/year.Support/Contact Will:* Website: https://www.wdavis.design/* LinkedIn: https://www.linkedin.com/in/uxwd/* Twitter: https://twitter.com/UXWD87 Books and resources mentioned in this podcast:* Resume course: https://bit.ly/podcastpca Need career or resume advice? Follow and/or connect with Jonaed Iqbal on LinkedIn.LinkedIn: https://bit.ly/JonaedIqbalNDWebsite: https://www.wdavis.design/Twitter: https://twitter.com/UXWD87Connect with us on social media!LinkedIn: https://bit.ly/NoDegreeLinkedInFacebook: https://bit.ly/NoDegreeFBInstagram: https://bit.ly/NoDegreeIGTwitter: https://bit.ly/NoDegreeTWTikTok: https://bit.ly/3qfUD2VJoin our discord server: https://bit.ly/NoDegreeDiscordThank you for sponsoring our show. If you'd like to support our mission to end the stigma and economic disparity that comes along with not having a college degree, please share with a friend, drop us a review on Apple Podcast and/or subscribe to our Patreon: https://www.patreon.com/nodegree.Remember, no degree? No problem! Whether you're contemplating college or you're a college dropout, get started with your no-degree job search at nodegree.com.

The Building New Realities Podcast
Ep 24: User focused design for VR experiences with Rupert Breheny

The Building New Realities Podcast

Play Episode Listen Later May 10, 2022 72:58


In the latest episode of the Building New Realities podcast, Tim chats with Rupert Breheny about his work on Google Earth VR, his observations and lessons as a UX designer focussed on virtual reality and the future of immersive technology. They cover the power of VR to improve accessibility, digital anthropology and the importance of designing with a customer focus. Guest Bio Rupert is an experienced technology advocate and conference speaker, specialising in VR/AR and mobile ecommerce, particularly in the fashion vertical. He builds partnerships and wrangles technology to launch products that drive both business value and user delight. Highlight 1 - Using VR to unite different generations 00:09:34:15 - 00:10:57:02… I live in Zurich, Switzerland I'm quite enthusiastic about that too Highlight 2 - Digital anthropology and the importance of face-to-face testing 00:24:30:06 - 00:26:33:23… when I was a UX prototyper see it for yourself in person Additional Resources Rupert's links LinkedIn https://www.linkedin.com/in/rupertbreheny Applications mentioned: Unseen Diplomacy: https://store.steampowered.com/app/429830/Unseen_Diplomacy/ RealityViewer: https://www.oculus.com/experiences/quest/4369155596472213/?locale=en_GB Theories mentioned: Imposter Syndrome https://www.verywellmind.com/imposter-syndrome-and-social-anxiety-disorder-4156469#:~:text=Coping-,What%20Is%20Imposter%20Syndrome%3F,perfectionism%20and%20the%20social%20context.  Simulation Theory https://www.scientificamerican.com/article/do-we-live-in-a-simulation-chances-are-about-50-50/ Book Recommendations Heaven and Hell, Aldous. Huxley https://amzn.to/36WeTjy The Three-Body Problem, Cixin Liu https://amzn.to/3OEICyk Tower of Babylon by Ted Chiang https://www.goodreads.com/en/book/show/29864598-tower-of-babylon Piranesi, Susanna Clarke https://www.waterstones.com/book/piranesi/susanna-clarke/9781526622433 Snow Crash: Neal Stephenson https://amzn.to/3vPhS5J Fall of Hyperion, Dan Simmons https://amzn.to/37Gu2WB Episode Transcript 00:00 - 00:49 Introduction 00:50 - 01:29 Rupert explains what his role is at Google 01:30 - 03:21 Rupert talks about his first experience with VR in the 80's 04:22 - 09:29 What does building new realities mean to you? 09:30 - 12:44 Using VR to access the non-accessible. 12:45 - 20:18  User Design for VR 20:19 - 22:28 Observing and learning from how people react in VR 22:29 - 23:54 Using novel mechanics and using the natural playfulness of VR to heighten immersion for users. 23:55 - 30:33 Digital anthropology, face to face testing and customer focus 30:34 - 33:54 Sacrificing aesthetics for performance in immersive design 33:55 - 46:21 The future of social interaction and games in the metaverse 46:22 - 48:51 What project has changed the way you approach design? 48:52 - 01:01:08 Rupert's future trends: Avatars, virtual clothing, architecture and NFTs. 01:01:02 - 01:05:59 Gaining perspective and “opening your eyes” 01:06:00 - 01:07:48 If you had $100m to spend on a social programme with no red tape, what would you do? 01:07:49 - 01:12:00 Rupert's favourite theories and book recommendations 01:12:01 - 01:12:55 Closing comments  Listen, rate, and subscribe! Spotify: https://open.spotify.com/show/4WdFEVGCsFJCb5iyIY19sY Podbean: https://buildingnewrealities.podbean.com/ YouTube: https://youtube.com/playlist?list=PLZuZmlLMIX3lCunZ1bXIb-ZTDJOZRKbLY Apple Music: https://podcasts.apple.com/gb/podcast/the-building-new-realities-podcast/id1508003242 Stitcher: https://www.stitcher.com/show/the-building-new-realities-podcast TuneIn: https://tunein.com/podcasts/Technology-Podcasts/Building-New-Realities-p1315313/ Amazon Music: https://music.amazon.com/podcasts/8063a708-52c8-43d0-a952-5d45d9f47158/the-building-new-realities-podcast

The Polymath PolyCast with Dustin Miller
The User Design of a Personal Brand Ecosystem with Junaid Ahmed [The Polymath PolyCast]

The Polymath PolyCast with Dustin Miller

Play Episode Listen Later Apr 18, 2021 81:28


This time we are talking with Junaid Ahmed the host of Hacks and Hobbies podcast! He talks with people from all over the world, and learns their hacks to life, and the hobbies they are into. We go into his today, and get quite nerdy on star wars, UI/UX, and much more! Links: https://www.youtube.com/channel/UCwlHilcn4upLg3Zjnr2_TiQ podcast: hacksandhobbies.com linkedin: linkedin.com/in/superjunaid website: superjunaid.com https://www.facebook.com/hacksandhobbies https://twitter.com/hacksandhobbies https://www.instagram.com/hacksandhobbies/ Timestamps: 0:00 Intro 3:00 Being a technojunkie and open minded person 5:00 The Cocoon of Entrepreneurship 10:00 User interface with experience 15:00 Tons of content and frequency 20:00 Podcasting checklist 25:00 Tiktok virality 30:00 Star wars nerdiness 35:00 Seasonal Themes 40:00 Next phase of Hacks and Hobbies Podcast; Consolidation 45:00 Revamping Humblezone 50:00 100 pieces of content every day 55:00 Workflows and being less picky #constraints 01:00:00 CEO task switching and systems 01:01:00 What is a polymath to you? 01:05:00 His careers and learnings 01:10:00 Timeblocking 01:15:00 Outro

On The Move
Conversation with Melissa Quintanilha, Co-Founder, Head of Design at Dupla Studios

On The Move

Play Episode Listen Later Nov 23, 2020 28:54


How do you design a perfect mobility experience for the future? Listen to Karolina Chachulska and Lissa Franklin talk to Melissa QuintanilhaMelissa Quintanilha is a user experience designer with 20 years of experience designing digital products for various industries including automotive, productivity, server & datacenter management, manufacturing, and more. She has experience conceptualizing, designing, and managing complex digital systems. She’s passionate about humanizing technology and making complex systems approachable and easy to use. Melissa has worked at Microsoft as a user experience designer envisioning next-gen automotive experiences. She founded her own UX/UI studio designing digital products and services where she has continued specializing in automotive and mobility, on-demand mobility scenarios, and design experiences for infotainment, teleoperations, and autonomous vehicles - including an autonomous boat. She has a BS in Computer Science and holds an MFA degree from Ohio State intangible design, natural interaction, and responsive environments.Big thanks to infoedge LLC for hosting this podcast!

Navigating the Customer Experience
101: Understanding the Importance of Human Connection in Your Customer Experience/User Design with Mike Welsh

Navigating the Customer Experience

Play Episode Listen Later Sep 8, 2020 36:22


Mike Welsh is the Chief Creative Officer at Mobiquity, leading a team of experienced architects, experienced designers and conversational designers to deliver engaging and compelling solutions in collaboration with engineers who bring these solutions to life. He has been doing this for over 27 years, having joined Mobiquity near its beginning. Mike notes that what originally drew him to this role is the ability to transform experiences for companies and their customers. What keeps him on the team engaged is the opportunity to find out what truly transforms human experience and then brings it to life. He's a firm believer in the power of a team and its ability to create impact derived from insights.   Mike's time is spent with clients and teams, including working within creative, business and technology fields, bringing many skills to the table including: experience strategy, experience design, product strategy, and product design. His industry knowledge within these functions spans healthcare, retail, ecommerce, and financial services and he has lectured on these topics at the University of Pennsylvania, Drexel University, Moore College of Art and Design and various conferences. Questions Could you tell us a little bit about your journey, how it is that you got into experience strategy and experienced design. Tell us a little bit about that journey over the 27 years, how it got you to where you are today? We're in an era, especially since the global pandemic where a lot of organizations are definitely looking to transform their experiences digitally, even if they weren't in a digital space, they're possibly looking at a digital transformation strategy, regardless of the industry that they operate in. As an expert in user and customer experience design and strategy, could you maybe share with us two or three things that should be top of mind in making that transition if you're a company? What are some of the things that need to be done on the backend to ensure that the user feels like it's personalized to them? How do you stay motivated every day? Could you share with us maybe one personal win that you think working from home has had an impact on your client success? Maybe just one thing that you've been doing differently that has had a greater impact on how you are able to show up for your client. Can you share with us, what's the one online resource, tool, website, or app that you absolutely can't live without in your business? Can you share with us maybe one or two books that have had the biggest impact on you? It could be a book you read recently or something you read a very long time ago, but it still had a great impact on you to this day. Can you share with us what, one thing that's going on in your life right now that you're really excited about - either something that you're working on to develop yourself or your people? Where can listeners find you online? What's one quote or saying that during times of adversity or challenge or any obstacle that you may be facing in your life, you'll tend to revert to to kind of help you to stay on track or just keep going. Do you have one of those? Highlights Mike’s Journey Mike shared that he went to Drexel University; he got his degree in Graphic Design and a sort of minor in Sociology. And after graduating, he started out a little shop in Manioc, which is a town just outside of Philadelphia and got to work on some interesting projects and got started and thought, “Wow, this is actually exactly what I want to do.” But he thought he needed to learn about all the pieces that surround the design business, the work that they do, not just making pixels and making things pretty, but how do people think about things? And for those that suffer by what they design, what is it like in their experience? So how can you get into that more directly, more fully, and start to explore that?   So, he had lots of opportunities and mentors along the way, and people that gave him guidance and sort of stumbled and fumbled through the first 5 or 10 years of his career. And then sort of hit his stride when the dotcom boom slash bust happened. That's when he started to get into these entrepreneurial spaces where it was startup time. So he has probably been 4 of the last 6 jobs are startups. And for him, that was the opportunity to really explore how do you actually transform? How do you kind of get up that Maslow pyramid to get unmet need met?   And he thinks a lot of the work that the teams he has been fortunate enough to lead demonstrate that in a lot of different ways, but it's ultimately, can a customer get, can a user, can a patient have silent utility? You don't need 5 star experiences. What you need is, the design has to sort of become part of an experience that's quietly used by folks and it just works, it just works every day. And he thinks that's been a big portion of the journey leading up to the last 7 years at Mobiquity of taking customers, probably 200 or so projects of how do you get somebody to understand their experience enough, give it to you, and then come back with something that gives them sort of a rich, silent utility experience.   Digital Transformation Strategy to Keep in Mind Mike shared that one of the main things that companies that have to approach this sort of new normal, new reality structural change that's going to be with us for a significant period of time is first don't panic. He knows that sounds maybe not like a design thing to think about, but if you're a business trying to survive and get on the other side of whatever this is, a global pandemic, civil unrest, governmental change, all sorts of things that are happening in everybody's country. The first is to not panic and think about how your business grows in an environment like this. In every depression and recession we've ever had, most of the truly sustainable businesses are built out of that crucible of collapse. And so, if you are one of those businesses and you can see this with Facebook and Netflix and Spotify all came out of the great recession.   Well, we're at another point where there's going to be another set of entrepreneurs and business owners and business people that are going to have opportunities. The second big pitfall or the second big sort of caution is “You don't have to boil the ocean; you shouldn't have to solve everything at once.” It is sort of the Kaizen model of take a little bit each time that you go to make a change in your business and do some analysis, try it, if it doesn't work, learn from it and move on. Don't try to do everything at once, like curbside or contactless payments or things like that. There's plumbing and systems that already exist, that are already in the world.   How can you adapt these to your business in a simple, straightforward, working with your customer, dealing with your labour way that can also make you able to meet your bottom line. And then to some extent, the third thing is you have to have a grit, so Duckworth wrote all about it, and you have to have passion and perseverance and you need tons of both to be able to sustain yourself through what is essentially a depression and come out of it with a completely new streamlined, more efficient, more customer focused than you'd ever have in any other time.   Me: So, those are definitely valid integrations that we can take into consideration when we're thinking of our digital strategy. Now, a big part I think of user design and you can correct me if I'm wrong. Seeing that you're an expert is I think personalization and so using whatever platform whether it's for a bank or for a supermarket or a spa, or whatever that at the end of the day, I don't feel like it's generic to everybody, but it's specific to me and what I'm looking for. How can you ensure that you achieve that? Is it by ensuring that you're asking the right questions? Is it maybe from collecting the right kind of customer data?   Personalized User Experience Mike stated that he doesn't know if he’s the expert, expert, but we all use experiences like you use the phone, we're using Skype, we're doing all these things, and we’re accessing technology and adopting it. He thinks one of the things, one of the principle things people have to do if you're trying to personalize is to first understand what the human component is.   So for example, that sort of Maslow example he talked about in the beginning was, at the bottom of the pyramid you can just make an app that sits in an app store and it does a thing and you have to log in and that could be Uber, or it could be Amazon. You get to the next tier and you have to understand what desires exist for a person. What are the desires that people want in an experience. If you understand those, you can create interactions they really want, and that may be a tier above.   So, Uber for example, or house party or some of these other experiences that really do get at interactions you actually want in those experiences and then tier above that is you gotta have a fair exchange of value between the human and the system.   And so that means that you have to construct these systems so they're built around an audience, not around a technology. It's hard for people to understand that when they go to set out and make an app, because they're thinking about a technology, that's looking for a problem, but the reality is you want to make it so that you understand fundamentally what's at stake for that person so that they can have moments of achievement in that fair exchange of value.   And he thinks when you see the 5 star experiences or you think of the apps that you use yourself, or think of the kiosk experiences that you've had, or the experiences with your television set, any technology interaction you have that you feel is meaningful.   Oftentimes, obliquely goes after the unmet need by trying to create fair exchange of value between a human and a system.   The last piece of this and sort of the capper is if you understand how audience management works and how you can steer audiences in different ways, it starts with that one to one knowledge that understanding of the human condition.   Do you really understand anxiety, the uncertainty and powerlessness that people feel today as they go about their business, put on their mask, wash their hands, do these kinds of things are going to fundamentally change the way we act as humans. We don't know what it is yet because we're still in the cauldron.   But ultimately, if you think about that anxiety as an equation for how you can address the more certain people can feel, the more power they have in a transaction and that intuitive emotional awareness of the consumer can change the state of anxiety someone experiences when they're trying to interact with a piece of technology.   And that's a great way to start your sort of personalization conversation. And then on the technology side, there are a million things out there, AWS, Google, everybody's got tons of widgets that can quote….unquote, address personalization, but they're all afterthoughts, it's not until you understand that equation fully and completely. And then you create that exchange, that fair exchange of value between you and someone else.   Me: So, the person who is doing the designing, they're not just have to think about just selling a product, they have to think about the end user. And as you mentioned, how does the human element connect with the technology aspect to ensure that you're actually trying to meet the unmet needs of the client? Because sometimes I guess the customer doesn't even know what their needs are until it has been met.   Mike agreed and shared that it shows up surprisingly in different ways. So, the way that you bought the microphone that you're using to do this podcast had a certain set of things, you had some needs, you had to have really good sort of MPR quality audio, and you wanted some high quality production after you do this podcast.   But the reality is, is that you want to make sure that the quality of your audio gets to your audiences in exactly the right way. There's a sort of a margin that you have, if he understands that, that he’s going to position that microphone in a way that gets you to that end, he’s going to use YouTube influencers, he’s going to use social media, he’ going to have people using the mic mention it. There's a lot of ways that people can do this, where they can actually personalize the experience and make it so that you're making the right purchase with the right kinds of information.   Me: I think information is so critical Mike as you mentioned that, I think sometimes a lot of companies, I know, like for example, in sales, they focus on trying to sell the customer the benefits, like how will it benefit me versus the features, because I think that's where a lot of salespeople go wrong. They're caught up on all of the features that this particular product or service may offer, but maybe some of those features I don't need, I'm not interested, let’s say I was buying a car, I'm not interested in the fact that the RPM can go to whatever number, I'm probably more interested in the softer features, does it have a dashboard with a podcasting app? Does it have bluetooth that it will sync with my phone because those are things that I actually value and use on a daily basis when I'm driving.   And so, it's to understand who you're serving and what the benefit would be to them. For example, you're selling a vehicle to a mom with three children versus a single, a single man who is a bachelor. Clearly your pitch would be a little bit different because she's probably looking for something that will have enough space to accommodate her family, if she has to go on a trip or a vacation, or just up and down every day to take them to soccer practice and ballet recital, you want to know that you can travel with them in comfort. And of course, if you have to carry groceries that there is enough trunk space to facilitate all of that. So, I do think that you really have to focus on the benefits of the product and then knowledge is critical in getting that information across.   How Mike Stays Motivated Mike stated that that's a good question. He shared that there are days he will tell you that we've all been having on lockdown that are difficult, but he thinks two things. He has three daughters and they're teenagers and they keep him motivated every day because every day it's something. But he’s a big fan of sort of audible and listening to audio books and things like that. And he found this one, it's about the two minute mornings and every morning you fill out a journal, you answer three questions. It takes literally two minutes and it has actually been extremely powerful. He thought it was kind of like, “Oh, whatever, I'll do it.” But then after he did it for the 90 days, it actually starts to turn into a way that you can control your day and have a good day.   So, that plus a little bit of yoga, plus he runs a bit, those kinds of things will give you something to look forward to. But he also thinks that the work that they get to do for their clients, he used to travel a lot for work, he would travel 50 weeks a year almost doing workshops and meet with clients and doing pitches and things like that. Having to do all of this stuff at home from a sort of remote space, he has been the most creative he thinks. He has been able to help, he has been able to have the most impact he has had since he has been in this job simply because he hasn't had to go to the airport at 3:00 am in the morning and get home after midnight. It really does put a tax on creativity.   So that motivates him every day. And the fact that hundreds of millions of people use stuff that they've designed every day, that's a huge motivation. Somebody asked him one time for a job search that if you had to tell a candidate coming to work for Mobiquity, what's the reason you'd come here. And he thinks for him, the motivation is if he told you that you could have an outsized impact and that your design could potentially influence saving someone’s life, for example, that will change your whole outlook on your whole life. Because the thing that you thought you went to art school for, which is designing stuff actually influences healthcare outcomes, or it helps someone have some moment of fulfilment that they wouldn't have otherwise had, unless you designed that thing. That is an excellent motivator to get up and get going.   Me: All right. So those are some good things that you used to get motivated every day. One thing that sparked my interest while you were sharing just now is you spoke about things that kind of don't necessarily energize your creativity and definitely traveling, those stressful hours getting to the airport and then getting back. I mean, traveling on a whole is a stressful experience really. But one of the things I wanted to know from you was since you've been home, you said for the past 90 days, and you've definitely been able to be more creative. The Impact of Working at Home Mike shared that the one big thing is, a long time ago he was told by one of his creative bosses that he wasn't that good of a storyteller.   And that was pretty big, a little bit of a punch in the gut kind of thing. And sometimes that's the truth, you have stuff to work on and sometimes people just don't know how to deliver that message nicely. But it was true. And so, what happened was he made that his sort of like, okay, that is going to fuel his hate fire, that is going to make him sort of motivated to be the best storyteller he could possibly be bar none. And so, every day he wakes up in the morning and that for him has been the thing that's changed the most.   Not only his own storytelling is getting better and his practice of doing that is getting better and the techniques that they use to do it remotely is getting better, but it's actually affecting his teams. So, his whole design team is getting better at storytelling and getting more efficient at making these messages meaningful. And he thinks that that's been a big thing for him anyway as a check the box, you're making some progress.   Me: So, that's definitely had an impact on you because I think it's so important for our listeners to realize that even though we're working from home, we can still put out even better work than we were putting out when we were actually in a face to face environment or just doing the things that we're accustomed to doing. Human beings generally don't like change and they put up a lot of resistance to change and I can imagine for an employee who is accustomed to face to face interaction, the up and down busy kind of activity every day. Staying home over and over every day, I guess at the beginning it did seem like a nice thing to kind of get a break from the everyday activities. But after doing it over an extended period of time and now even hearing that this thing is going to continue into 2021.   I was just reading on LinkedIn last night that Google is going to extend their work from home to the end of 2021. And I don't see why it is that it can't be a part of our permanent way of operating because if you can literally pull out opportunities out of it and you're able to see productivity increase, you're able to see people grow, you're able to see people develop and your customers are being satisfied even before. If you can find some measurement metric system to identify the level of satisfaction post COVID versus pre COVID with the same people working, but under different conditions and you're able to prove that it's a better experience, I don't see why we would discontinue what we're doing if it's working better.   Mike shared that the sort of fun fact is the world isn't going to get back to normal until 2023, 2024. If you talk to epidemiologists around the world and virologists, they'll all say, “There is a normalcy bias and a cognitive bias that people have for what's happening to them.” And some people have been tremendously negatively impacted, lost their livelihoods, loss of their businesses, spouses out of work. We're all going to go through a PTSD event. Think of it that way. What you can hope for is that there can be opportunities for people to find a way to express themselves. So, the Maslow that they do for their clients is the same that they do for themselves.   If he can have moments of achievement in his job, in his life and in his work, that's great. But if he can help others do the same thing, the force multiplication that comes along with that is staggering. The amount of impact that you can have.   One of his teammates had to do a presentation for a client. She didn't want him on the call; she just wanted him to coach her through it. And she said to him afterwards, because they went back and forth about one of the slides. He said, “Look, I don't think you should put that on there, but what do I know?” And afterwards she said, “I kept the slide in, despite you not wanting me to.” which he said to her, “It's fine. You can do what you want.” But she had to own the story and she came back afterwards, the client was super excited.   She did a fantastic job. And as a result, she said, “Look, I really appreciate all your coaching and everything. And I kept the slide in, like I said, but a lot of the points that you made ended up in my talk track. And for that I'm grateful.” And she said, “At some point you got to let us spread our wings, boss.” And so, he’s humble enough to know that he’s only good at a very small number of things, the things that he’s terrible at isn't is an extensively long list. And he imagines others have the same sort of imposter syndrome and things like that. So, if you can have focus enough to help somebody else get through this thing and help them have a moment of achievement, it can change that person's impact on the world that they live in. And so there is a little bit of a multiplication effect of being able to kind of help your team get through the things that they're struggling with so they can influence others and then it just becomes this self fulfilling kind of thing.   App, Website or Tool that Mike Absolutely Can’t Live Without in His Business Mike shared that he’ll give one and then maybe a half of another. The one that he really couldn't live without is the Notes App for his iPad. Now, he wouldn't have said that in January, but his Apple pencil and his iPad, when he starts doing meetings, and this is going to be one of these storytelling things, is that, that the ability to sketch during a shared meeting, like you're on Zoom or on Teams or whatever, the minute you start drawing on the screen.   You have the Bob Ross effect, which is sort of there's a happy tree and you sort of get this soothing feeling of someone drawing a tree on a landscape, his experience has been that that is actually something that is super valuable to con their customers and their teammates.   If they can sort of see the whiteboard, the electronic whiteboard effect happening, they oftentimes are more engaged in the meetings that they're in, they don't want to see more PowerPoints or Keynotes, they feel like they're actively doing something and he’s drawing what they're saying.   So, he’s literally sketching out while they're going. Across his own internal teams and with external clients have said in feedback that this was a much more engaged meeting and they felt like they accomplished a lot more because they actually can see a physical result as opposed to a set of slides that he had to spend all week preparing.   So for him, the ability to draw a live in a shared environment with someone or some people has been a ‘Godsend’ for not being physically present, you don't get physical cueing, verbal cueing, you barely get audio cueing. So, you need some other physical aperture to be able to have an interaction with someone and the Notes App has been fantastic.   Me: Excellent. That’s very dynamic tool, Apple has come a very far way with that application.   And there are other apps out there that do it, but the notes one is super simple and it can be shared with others and stuff. So it's his default.   Books That Have Had the Greatest Impact on Mike When asked about books that have had the biggest impact, Mike shared that he'll share two books. Now, if you would talk to the team, they would say, “Oh my God, that’s the question for you.”   In his presentations with clients, he has a thing called the book slide, and you can find it on his website. He goes through a whole thing about all the books he reads. And so, one book that's affected his whole career, his whole life is the Tao Te Ching by Laozi. You can find a version of the Tao Te Ching in lots of translations; it's an ancient philosophy book. And it has spawned lots of different sort of Taoists religion itself and Zen Buddhism came from it.   There are a lot of things that came after, but the Tao Te Ching has been a book that he has been reading over and over again, then audio booking, listening to it over and over again for the last 27 years. And it's fundamentally changed his entire outlook on his entire life.   The other book and he just finished this book, which he thinks everyone should read this book, it is so fascinating. It's the Biography of Frederick Douglass.   It's a long listen on audio on audible; it's like 40 hours or so but he ran a lot of miles listening to it. But the fact that it's so long, it gives you insight into a person that you would never otherwise have.   And then it allows you to draw your own conclusions. The way the book's written, it's fascinating. It takes his life from when he was child in Baltimore, all the way through to the end. And you always think about these characters of people that you learn about in school, but until you actually get into the detail and you start to see how, you know, they're not perfect, everybody wants everybody to be binary, and they’re not binary. There's a gray scale of humanity that this man operated with.   And you just think about how tough your day is, you can take any six chapters out of that book and feel a thousand times better about what you have to do each day. And it's brilliantly written, it’s almost like when Hamilton was like writing all the time, doing the Federalist papers, he wrote like 50 some odd Federalist papers. Everybody else did a fraction.   This guy was writing constantly, failed newspapers started another one writing constantly the sort of suasion sort of principles, then moving into nonviolent stuff. And then moving through freeing himself from slavery and traveling abroad and becoming a writer and sort of a speaker on the circuit, you really do get a sense that one person could change the world. And he found the book to be just super fantastic and The Life and Times of Frederick Douglass is also his own writings, which he thinks are also good. But you get to see a full picture of a human, which he thought was amazing.   What Mike is Really Excited About Now! Mike shared that the one about his people is they do in person training. So, one of his team that same teammate he described the story about the slide that she included that he didn't want her to. She came to him once and said, “Hey, I'm having trouble being confident about how I'm presenting myself and what I'm talking about in the work. And I'd like to be more confident about it. And it seems like my peers and other jobs and other companies have this level of confidence.”   So at that point, he was like, alright, let's get everybody's confidence level up or reduce their imposter syndrome. So they brought in an outside firm to give them training every six months or so, they'll do two classes, one is like how to do UX journey maps and other is how to do usability or heuristic evaluations, expert reviews, how to present UX, storytelling for UX, getting this team certified in each of these areas by a sort of globally known company. Started to build up this confidence level that you would start to see in meetings with clients.   So, that from a rewarding standpoint has been amazing to watch a team of pretty experienced professionals up their games, be more confident about their work, sort of stand on their own two feet. His biggest thing he tells his team all the time is he would love if they had a meeting with a client and they're doing a presentation and he could just sit in the back.   Being the Chief Creative Officer, isn't super easy, there's lots of things about it that are hard, but the most proud moments you can have, or the most rewarding moments you can have is when you see your team have these moments of achievement for themselves, they get up, they do their work and the clients are like people clapping at the end of a meeting come on, that's amazing.   For himself personally, his parents both passed away in the last 3 years. His mother passed away in February just before lockdown. But his mother probably kept him from traveling and in some ways protected him, probably from catching this COVID thing. And so, as a result of that, he sort of said, “Alright, from now on, I'm going to try to live everyday like it's my last.” And he got a teardrop trailer and he’s going tow it across the United States and he’s going to do the 25 top national parks of the United States. He travels all over the world and have been around the world a bunch of times, but it's mostly for work so it's not like he’s vacationing in places, he’s just going into a conference room, but he’s going to take the camper and it’s like a small teardrop, it sleeps one person and he’s going to drag that across the United States and try to see all these wonders that he hasn't seen, so he’s a big camping fan.   Me: That sounds pretty exciting. It's amazing the amount of things that you can do and I think I was reading that recently, actually, it was on an Instagram story. A company had asked one of those polling questions, what's the one thing you've learned since COVID and someone wrote that time is so precious and you really shouldn't take any day for granted, that's what they've learnt since COVID. And I guess it’s because we have so much time to sit still and look at what is really happening. I mean, look at what happened yesterday in Beirut.   We have to be grateful for even the things that we think is standard, breathing, waking up every day, the sun is shining, just having the ability to live and just function. The things that we take for granted that we believe must happen, they don't most happen. And so, I think at the end of the day, if we all approach life as you said, like it’s your said last, you’ll really live a more fulfilling life.   Mike agreed and shared that most people live their lives on the gross level and you'll see that in Tao Te Ching. Most people live their lives on a level that doesn't let them get below the surface of their own existence and that has been broken through for a lot of people in this sort of lockdown.   It's been difficult isolation, depression, all these things are happening. However, on the other side, the bright spot is you can really see people start to get below the surface, they're not just constantly consuming, they're not just sort of keeping themselves distracted or anesthetized from what's actually happening in their own lives. And that's been interesting to see and it has impacted him as well.     Where Can We Find Mike Online Mike shared listeners can find him at – Twitter - https://twitter.com/mikeswelsh/             LinkedIn - https://www.linkedin.cn/in/mikeswelsh/             Website – www.mwelsh.com             Instagram -  https://www.instagram.com/mikeswelsh/   Quote or Saying that During Times of Adversity Mike Uses When asked about a quote or saying that he tends to revert to, Mike shared that it's sort of a hashtag that he has been doing since his father passed away. So, a long time ago he went to his dad, he had a problem.   He said, “Dad, this thing's happening in my life. What do I do about it?” And his father’s advice to him was, you need to keep your head down and you need to keep moving, because if you stand still, everything will take you down. Those things will just eat you alive.”   So, the idea is that you got to keep your head down, you got to keep moving. And that passion and perseverance thing, the grit that you need to have, you need to get it, you're not born with it, you have to earn that going through these experiences and you just have to keep moving.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners   Links Tao Te Ching by Laozi Frederick Douglass: A Biography The Life and Times of Frederick Douglass by Frederick Douglass   The ABC’s of a Fantastic Customer Experience Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC’s of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Bluebeard's Tech Talk
// 10 Develop Mobile Apps Keeping User Design in Mind w/Santosh Kikkeri

Bluebeard's Tech Talk

Play Episode Listen Later Jul 31, 2020 27:32


In episode 10 we wrap up season 1 with my good friend Santosh Kikkeri. Santosh will walk us through SAP's User Experience Design and how it ties into Fiori Design System, Mobile SDK's and the SAP Mentor App for tablets. We will also chat about a couple of great use cases for those looking to develop logical mobile apps replacing legacy systems. Info on the SAP Fiori Design here: exeperice.sap.com openSAP course “SAP Fiori overview SAP Fiori for iOS design guidelines SAP Fiori Mentor iOS app SAP Fiori for iOS UI sketch stencils SAP Fiori for Android design guidelines SAP Fiori Mentor Android app SAP Fiori for Android UI sketch stencils Santosh can be found on social media here: Twitter: https://twitter.com/santoshkikkeri SAP User Experience Community: https://experience.sap.com/members/santosh-kikkeri/ LinkedIn: https://www.linkedin.com/in/santoshkikkeri/ See below for more info on where to find me: SAP Community: people.sap.com/josh.bentley Twitter: twitter.com/bentley_josh LinkedIn: www.linkedin.com/in/joshua-bentley/ SAP and AWS Developer info: developers.sap.com aws.amazon.com/developer and here is Rearden’s Music used in the podcast open.spotify.com/artist/7uxGdgqZ9sPuG5ZGJSjmG5 --- Send in a voice message: https://anchor.fm/josh-bentley/message

Beer With An Engineer
Engineering UX with Anusha Withana

Beer With An Engineer

Play Episode Listen Later Jul 23, 2020 29:44


People are being failed by technology every day.  Dr Anusha Withana spoke to Engineering Heroes about his work in ensuring the individual’s needs are at the centre of every technology that is created.  But with millions of people around the world, how is this even possible?  Because when all individual person is at the centre of design... "that's like changing … a disability to ... superhuman ability”.  Anusha is one of the 2020 Most Innovative Engineers.  This is a podcast about the engineering challenges that are facing today’s society. These are our Engineering Heroes. A podcast from Engineers Australia. Your hosts are Melanie and Dominic De Gioia See omnystudio.com/policies/listener for privacy information.

Working Parent Wilderness
2: User Design, snow angels, and leveraging professional experience(s) at home

Working Parent Wilderness

Play Episode Listen Later Mar 3, 2020 30:54


Most of us get training or education before starting a job, creating a business, or kicking off our professional interests. Conversely, beyond observational knowledge, and a bit of coaching… few of us receive similar forms of education when becoming a partner or parent. During this episode of the Working Parents Wilderness, Product Manager at Applicant Pro, Blake Bohacek shares examples of how each of us can bring our professional training, education, and experience to bear at home with our kids and partners. Listen and learn to this episode for outstanding tips about User design, Agile, and much more! Show References: The Lean Start-Up, The Mom Test, and Sprint, Blake's snow angel post, and Trello (Digital agile planning tool) Click here to join our mailing list Click here to provide show recommendations and input Music: Funkorama Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/

The Geek In Review
Alyson Carrel and Cat Moon on The Delta Model

The Geek In Review

Play Episode Listen Later Nov 12, 2019 60:18


We have discussed the concept of the T-Shaped Lawyer on previous episodes, but we jump into a new concept this week called the Delta Model. Alyson Carrel from Northwestern Law School joins returning guest Cat Moon from Vanderbilt Law School's Program on Law and Innovation to discuss this intriguing idea of helping lawyers understand the pyramid of skills surrounding understanding the law, business & operations, and personal effectiveness. We suggest taking a look at this primer from Carrel, Moon, and other members of the Delta Model working group (Natalie Runyon, Shellie Reid, and Gabe Teninbaum) from Bill Henderson's blog, Legal Evolution. This model of three principles, along with the ability to shift the center of importance for each skill set, helps explain, and guide the overall needs of the legal industry. Carrel and Moon give us an insider's view of the model and explain why this concept will help with the holistic training of law students as well as practicing attorneys. Information Inspirations In the article, Innovation, Disruption, and Impact: Should We All Jump Aboard the Legal Tech Hype Train? by Peter Melicharek and Franziska Lehner, the authors talk about the need to unwind the PR from the actual technology in the legal industry. The primary benefit of technology is to assist in achieving results by eliminating mundane tasks, and assisting in getting to better legal results, faster, and cheaper. Once again... read the Delta Model primer. It's so important, it is inspirational. Can law firms actually create a four-day work week? One smaller firm in Florida says yes. ALM's Dylan Jackson interviews the managing partner of Orlando based Benenati Law about how he has created a four-day work week, and three-day weekends, and the benefits they've discovered of this alternative work model. A recent Microsoft survey found a 40% increase in productivity in some of their four-day work schedules. Perhaps it could do the same at firms?? If you're looking for a great podcast that discusses UX and User Design, then Wireframe has just what you need. Listen, Subscribe, Comment Contact us anytime by tweeting us at @gebauerm or @glambert. Or, you can call The Geek in Review hotline at 713-487-7270 and leave us a message. You can email us at geekinreviewpodcast@gmail.com. As always, the great music you hear on the podcast is from Jerry David DeCicca, thanks Jerry!

Coffee Break with Game-Changers, presented by SAP
Accessible and Inclusive UX Design: The Business Case - Part 2

Coffee Break with Game-Changers, presented by SAP

Play Episode Listen Later May 1, 2019 54:49


The buzz: When UX doesn't consider ALL users, shouldn't it be known as “SOME User Experience” or… SUX?” (Billy Gregory). The World Health Organization estimates 1B people, 1 in 7, live with a disability. Per the UN Convention on the Rights of Persons with Disabilities, access to information technology is a basic human right. The impact of design and user experience (UX) on business success is profound. User experiences impact customer satisfaction and loyalty in a competitive marketplace. How to eliminate disability barriers in workplace software? Harness advances in natural language processing and artificial intelligence. The experts speak. Neil Milliken, Atos: “Diversity is reality, inclusion is a choice” (Stephen Frost). Debra M. Ruh, Ruh Global Communications: “It's not what you look at that matters, it's what you see (Henry David Thoreau). Nicole Windmann, SAP: “Done is better than perfect” (Sheryl Sandberg). Join us for Accessible and Inclusive UX Design: The Business Case.

Coffee Break with Game-Changers, presented by SAP
Accessible and Inclusive UX Design: The Business Case - Part 2

Coffee Break with Game-Changers, presented by SAP

Play Episode Listen Later May 1, 2019 54:49


The buzz: When UX doesn't consider ALL users, shouldn't it be known as “SOME User Experience” or… SUX?” (Billy Gregory). The World Health Organization estimates 1B people, 1 in 7, live with a disability. Per the UN Convention on the Rights of Persons with Disabilities, access to information technology is a basic human right. The impact of design and user experience (UX) on business success is profound. User experiences impact customer satisfaction and loyalty in a competitive marketplace. How to eliminate disability barriers in workplace software? Harness advances in natural language processing and artificial intelligence. The experts speak. Neil Milliken, Atos: “Diversity is reality, inclusion is a choice” (Stephen Frost). Debra M. Ruh, Ruh Global Communications: “It's not what you look at that matters, it's what you see (Henry David Thoreau). Nicole Windmann, SAP: “Done is better than perfect” (Sheryl Sandberg). Join us for Accessible and Inclusive UX Design: The Business Case.

Luke's ENGLISH Podcast - Learn British English with Luke Thompson
588. Punctuation Rules / Book Review (Part 2) Apostrophe, Full Stop, Comma

Luke's ENGLISH Podcast - Learn British English with Luke Thompson

Play Episode Listen Later Apr 19, 2019 54:53


588. Punctuation Rules / Book Review (Part 2) Apostrophe, Full Stop, Comma Part 2 of my episode about punctuation. This one covers punctuation rules for apostrophe, full stop and comma. Also you can hear the rest of my book review of Punctuation..?  by User Design. Transcript available. English lessons on Cambly + 10 free minutes www.teacherluke.co.uk/cambly Episode page with transcript and pictures https://wp.me/p4IuUx-9ih  Punctuation..? by User Design - available from various bookshops https://www.userdesignillustrationandtypesetting.com/books/punctuation/index.html

Luke's ENGLISH Podcast - Learn British English with Luke Thompson
587. Punctuation Rules / Book Review (Part 1)

Luke's ENGLISH Podcast - Learn British English with Luke Thompson

Play Episode Listen Later Apr 18, 2019 56:49


587. Punctuation Rules / Book Review (Part 1) This episode is about the importance of punctuation in writing. I'll teach you the names of various punctuation symbols and review a cool punctuation reference book that someone sent me recently, and yes I do think it is possible to have a cool book about punctuation! Transcript available. English lessons on Cambly + 10 free minutes www.teacherluke.co.uk/cambly Episode page with transcript and pictures https://wp.me/p4IuUx-9i9  Punctuation..? by User Design - available from various bookshops https://www.userdesignillustrationandtypesetting.com/books/punctuation/index.html

Learning with Belvista Studios
User Design Tips (Episode 3) | Learning with Belvista Studios

Learning with Belvista Studios

Play Episode Listen Later Feb 24, 2019 42:18


Welcome to our new series, "The Deep Dive". In it, we go deeper into the topics we've been blogging about, learning or practising. It's all relevant to the learning and development world and will definitely have eLearning and instructional design themes trickled throughout. In our third episode, Kim, Hannah and our awesome special guest Kirsty Lewis from School of Facilitation talk about how to put your user at the heart of your design and the benefits of doing this for both on-line and face to face learning. We hope you enjoy and thanks for watching! :) We're on Instagram! Belvista Studios: https://www.instagram.com/belvistastudios/?hl=en School of Facilitation: https://www.instagram.com/schooloffacilitation/?hl=en LinkedIn: Belvista Studios: https://www.linkedin.com/company/belvista-studios/ School of Facilitation: https://www.linkedin.com/in/kirsty-schooloffacilitation/ Check out the School of Facilitation website here: http://www.schooloffacilitation.com/ We are an award-winning eLearning company in Brisbane, Australia and London, UK with global clients, which provides end-to-end eLearning solutions including instructional design, graphic design, animation and development. http://belvistastudios.com/ Follow our journey as we learn how to create the best eLearning.

The Digital Natives Cast
Ep - 98 Fake YouTube views, Harley Davidsons 115th, User Design tips, and Customer reviews

The Digital Natives Cast

Play Episode Listen Later Aug 31, 2018 52:25


Welcome to The Digital Natives Cast, where we help you get found! Every Friday we'll bring you the latest in technology, design, and marketing from the point of view of digital natives.   Find our show notes hosted by our sponsor at: KeystoneClick.com   Music by: DJ Quads

The Digital Natives Cast
Ep - 95 User design tips for your website, and marketing blunders.

The Digital Natives Cast

Play Episode Listen Later Aug 6, 2018 40:09


Welcome to The Digital Natives Cast, where we help you get found! Every Friday we'll bring you the latest in technology, design, and marketing from the point of view of digital natives.   Find our show notes hosted by our sponsor at: KeystoneClick.com   Music by: DJ Quads