Podcasts about business goals

From personal crisis to entrepreneurial empowerment, Amy Nubson shares her journey of reclaiming herself, building a business on her own terms, and guiding women leaders to achieve success with clarity, courage, and confidence.Amy Nubson, CEO of Nufire Collective, is known for helping entrepreneurs and leaders break free from limiting beliefs and create businesses that reflect their values. She has transformed her own life after facing devastating personal and financial challenges, turning her experiences into actionable frameworks that empower other women to thrive both personally and professionally.Her journey wasn't easy. After her husband's severe car accident left the family with overwhelming medical debt, Amy found herself paralyzed in her office, watching the snow fall and realizing that her old approach of relentless hard work no longer worked. This turning point forced her to examine deeply ingrained childhood narratives about sacrifice and success, ultimately inspiring her three C's framework, clarity, courage, and confidence, which became the foundation for her business and coaching philosophy.In our conversation, Amy shares practical insights for overcoming limiting beliefs, including the importance of storytelling, setting boundaries, and cultivating financial literacy. She emphasizes that recognizing and reframing internal narratives allows women to make courageous choices, prioritize personal well-being, and build meaningful businesses without sacrificing themselves. Her perspective on money, community, and collaboration encourages leaders to redefine success beyond arbitrary numbers and focus instead on impact and fulfillment.Amy's story is a testament to the power of resilience, intentionality, and the transformative impact of women supporting women. Tune in to hear how Amy teaches us that true leadership begins with knowing yourself and building a life that reflects your values, not just your earnings.  Walk away inspired to challenge your own assumptions about work, success, and worth. Chapters

Service design, so what...That's a question still many people around us (rightfully) ask.And let's be honest, they'll probably keep asking it for the foreseeable future.It will take a very long time before our field becomes a household name, which I doubt it ever will.Now, it's easy to get frustrated about this, to roll our eyes every time someone questions the value of our work. But that frustration isn't going to get us any closer to creating the impact we know we can.A much more productive approach is to prepare for these questions, to have our answers ready before they even get asked. This also helps us to better recognize when we end up in situations where, no matter what we say or do, our message about service design just stand a chance of resonating.We do everyone a favor by acknowledging this. Sometimes it's just not the right place or the right time.But where do we learn which stories to tell, when and to whom, and which stories we should avoid?Well, we can take some clues from Mark Howell, our guest this in this episode.Mark is a seasoned professional who's led some of the largest in-house service design teams I've heard of. This achievement becomes even more impressive when you consider he did this in industries not exactly known for their human-centered thinking.In our conversation, we explore how Mark used tools like a "service design quality assessment" to have the right conversations with stakeholders. We talk about how he learned to identify the red flags that signal it's time to find a different project, and we dig into the key role community plays in building a successful service design practice.I'm really excited about this episode because we just don't have many examples of people who have scaled service design teams to these kinds of numbers. And we have even fewer who are willing to share the real learnings from that journey.So, if you have the ambition to grow service design, this is a fantastic conversation to get some best practices and hear about the pitfalls to avoid.What stuck with me from our chat is recognizing that sometimes you need to take a step back instead of just trying to push forward (and burning out in the process).I would love to hear from you: What's a key signal for you? What's the clue that gives away that it's time to stop pushing and find a different battle?Enjoy and keep making a positive impact! ~ Marc--- [ 1. GUIDE ] --- 00:00 Welcome to Episode 24105:00 Positioning Service Designers09:00 Cracking the Organizational Nut13:30 the 3 disciplines to drive perspective20:00 His Take on Journey Mapping25:30 Lessons Learned29:00 The Red Flags of a Failing Project31:45 How to Spot Red Flags34:30 The 4 Quality Indicators40:00 Defining the Indicators46:00 Collecting Design Quality Data48:30 The Design Community of Practice56:45 Aligning with Product Manager OKRs1:02:00 Question to ponder --- [ 2. LINKS ] --- https://www.linkedin.com/in/markhowell-phd --- [ 3. CIRCLE ] --- Join our private community for in-house service design professionals. ⁠https://servicedesignshow.com/circle[4. FIND THE SHOW ON]Youtube ~ https://go.servicedesignshow.com/241-youtubeSpotify ~ https://go.servicedesignshow.com/241-spotifyApple ~ https://go.servicedesignshow.com/241-appleSnipd ~ https://go.servicedesignshow.com/241-snipd

⭐️⭐️ Special thanks to our sponsor, Vanta AI. Get $1000 off at vanta.com/mydailybusiness  ⭐️⭐️They discuss the science behind why purposeful work matters for mental health, practical strategies for dealing with constant stress and uncertainty, and how to recognise when you need professional help. Eóin also shares his approach to maintaining boundaries in meaningful work and offers coping mechanisms for those feeling overwhelmed by responsibility. A conversation filled with practical wisdom for anyone juggling business pressures with mental wellbeing.Sponsored by Vanta AI: vanta.com/mydailybusinessConnect with Professor Eóin Killackey:LinkedInOrygenConnect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:Vanta AIOrygenHow to Get Your Book Published course Join our AI Chat Group for small business ownersMy Daily Business courses - mydailybusiness.com/courses Special thanks to our sponsor, Vanta AI. Get $1000 off at vanta.com/mydailybusiness Want to get your #smallbusiness sorted in 2026? Check out our 1:1 business coaching packages from a one-off session to 6-months of coaching. Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. We also love Descript. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

Want to Start or Grow a Successful Business? Schedule a FREE 13-Point Assessment with Clay Clark Today At: www.ThrivetimeShow.com   Join Clay Clark's Thrivetime Show Business Workshop!!! Learn Branding, Marketing, SEO, Sales, Workflow Design, Accounting & More. **Request Tickets & See Testimonials At: www.ThrivetimeShow.com  **Request Tickets Via Text At (918) 851-0102   See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire   See Thousands of Case Studies Today HERE: www.thrivetimeshow.com/does-it-work/  

Grab your copy of the 2025 Customer Experience Benchmarks Report: everafter.ai/benchmarkIn this episode of the Customer Success Pro podcast, host Anika Zubair speaks with Alana Stoltzfus, a leader in digital customer success at Okta. They discuss the evolution of customer success, the importance of digital growth, and how Okta's Success Hub enhances customer experience through personalized recommendations. Alana shares insights on the tools and systems that power their digital success plans, the challenges faced in data management, and the lessons learned from building a scalable customer success program. The conversation emphasizes the need for continuous improvement and the importance of delivering value to customers.Chapters00:00 Introduction 02:52 Alana Stoltzfuss: Journey into Digital Customer Success05:46 The Evolution of Digital Customer Success at Okta08:43 Understanding Digital Growth and Customer Segmentation11:50 The Success Hub: Enhancing Customer Experience15:04 Personalization and Business Goals in Customer Success17:59 The Role of Digital Customer Success in Business Growth27:58 Tailored Customer Experiences for Gold and Silver Clients30:06 Personalized Communication and Value Realization32:29 Differentiated Messaging for Admins and Executives34:38 The Importance of Personalization in Customer Success36:36 Tools and Systems Powering Digital Success42:41 Lessons Learned and Future Directions in Customer SuccessConnect with Anika Zubair:Website: https://thecustomersuccesspro.com/LinkedIn:  https://www.linkedin.com/in/anikazubair/RevUP Academy: https://thecustomersuccesspro.com/revupConnect with Alana Stoltzfus:Linkedin: https://www.linkedin.com/in/alanastoltzfus/Alana leads the Automation & Scaled Insights team at Okta, where she drives efforts to increase customer adoption, retention, and growth at scale as part of the Digital Success motion. Through the delivery of data and insights to customers and customer-facing teams, as well as AI-powered experiences, she has enabled Okta to serve all customers from SMBs (via self-service) to its largest enterprise customers, not just to scale but also to more effectively drive better customer outcomes through deeply personalized experiences. Prior to Okta, Alana worked in roles across customer success, voice of customer, and digital success, most recently at LinkedIn and Atlassian. She lives in the Bay Area with her husband and 2 sons.Grab our FREE resources here: https://thecustomersuccesspro.com/resources Want to be our next podcast guest? Apply here: https://www.thecustomersuccesspro.com/podcast-guest Book Anika as a speaker at your next team event: https://www.thecustomersuccesspro.com/team-event

What if the next 90–180 days could lock in measurable customer loyalty? In this episode, we break down a practical, no-fluff playbook for building a retention strategy that customers actually value—whether you're serving consumers or complex B2B accounts.We focus on intentional success and segmentation, identifying high-value customers and the signals that predict renewal, frequency, and advocacy. Then we narrow in on the KPIs that matter most and design loyalty mechanics that make sense: points, tiers, access, bonuses, and earned surprise moments. You'll learn why swag rarely drives loyalty, how to reduce early friction with smart onboarding, and where re-engagement triggers fit when momentum slows.We compare B2C and B2B loyalty without clichés. For B2C, convenience, delight, and timely nudges win. For B2B, loyalty must support the whole account through shared benefits like premium support, admin training, success reviews, and milestone-based usage credits. Throughout, we lean on behavioral analytics, automation that enhances relevance, and a communication cadence that drives action without fatigue.To keep programs fresh, we champion co-creation and experiential innovation—inviting customers into pilots, iterating on perks, and retiring low-impact rewards fast. Ask the Disruption Day question: what will customers need tomorrow, and how can you start building it today? This mindset turns loyalty from a cost center into a growth engine. If this resonates, subscribe, share with a teammate, and leave a quick review.Resources Mentioned:Learn more about CXI Membership™ and apply -- http://CXIMembership.comOrder your copy of Experience Is Everything -- http://experienceiseverythingbook.comExperience Investigators Website -- https://experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

⭐️⭐️ Special thanks to our sponsor, Vanta AI. Get $1000 off at vanta.com/mydailybusiness  ⭐️⭐️You'll learn how to identify the 10 people you truly admire, uncover the patterns behind why they inspire you, and use those insights to make clearer decisions, set better boundaries, and create a more intentional, sustainable business.Perfect for anyone feeling overwhelmed, stuck in comparison, or unsure about their direction.Sponsored by Vanta AI: vanta.com/mydailybusinessConnect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:Vanta AIHow to Get Your Book Published course Join our AI Chat Group for small business ownersMy Daily Business courses - mydailybusiness.com/courses Special thanks to our sponsor, Vanta AI. Get $1000 off at vanta.com/mydailybusiness Want to get your #smallbusiness sorted in 2026? Check out our 1:1 business coaching packages from a one-off session to 6-months of coaching. Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. We also love Descript. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

Welcome back to the Empower Her Business Accelerator podcast! I'm your host, Philippa Channer, and I'm so glad you're joining me today. Over the past few episodes, we've been diving into how to structure your vision and goals for 2026. But today, it's time to move from planning to progress. In this episode, I'm walking you through how I prioritize my big business goals and break them down into simple, doable pieces. Because setting the goal is just the beginning—the real magic happens when we execute with clarity and consistency. You'll learn how to narrow your focus, create meaningful milestones, and protect the time and space you need to actually get things done. If your 2026 goals feel overwhelming right now, this episode will give you the step-by-step breakdown you need to make real momentum possible. (00:00) Welcome + A Quick Note About the Entrepreneur Incubator (01:10) How I Prioritize My Core Goals (02:00) Mapping Out Quarterly Milestones (03:00) Monthly and Weekly Planning (04:30) How I Protect My Time with Theme Days (05:30) Planning for the Unexpected (06:00) Wrapping It All Up ✨ Special Announcements & Links

Get your 2026 sorted with 1:1 business coaching packages from a one-off session to 6-months of coaching. You'll Learn How To:• Recognise transformational moments when they happen in your business journey• Create genuine human connections with your customers and audience• Stop hiding your enthusiasm and show up with authentic passion• Build a business that supports a life full of meaning and purpose• Turn ordinary interactions into opportunities for real impact• Embrace vulnerability and authenticity in your business communications• Find clarity and perspective during challenging times as an entrepreneur• Use everyday experiences to fuel your business growth and personal developmentConnect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:How to Get Your Book Published course Join our AI Chat Group for small business ownersMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Get your 2026 small business marketing, brand and AI systems sorted with 1:1 business coaching packages from a one-off session to 6-months of coaching. Build your personal brand and do something incredible for your small business with your own book. Learn how to land a publishing deal, write your book, launch and market it in our How to Get Your Book Published course and coaching program, kicking off soon. Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. We also love Descript. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

When surveys fall flat, the real story still lives in customer conversations, behaviors, and signals. In this episode, we explore how to move from survey programs to real feedback strategies—ones that capture those signals, connect them to outcomes, and drive action leaders can feel.You'll hear how to combine quick, purposeful interviews, observational studies, and analytics for a full picture of what customers think, feel, and do. We also unpack where AI fits in—how NLP, speech analytics, and social listening reveal patterns at scale, while humans still guide the questions and actions.From frontline insights to early warnings of silent churn, we cover practical ways to detect issues, act fast, and close the loop. You'll leave with five essentials for building a connected feedback ecosystem and turning listening into lasting improvement.Resources Mentioned:Learn more about CXI Membership™ and apply -- http://CXIMembership.comExperience Investigators Website -- https://experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

Send us a textIn today's episode, Monica talks about planning out her 12 week year.After reading the book “12 week year” Monica decides to go hard on her goals leading up to her next birthdayMonica tries to narrow down what her top three goals should be, even though she has so much that she wants to accomplish by her birthday.listen to her talk herself through it while also reading off how to plan your own 12 week year and make sure you are following the steps to make it more achievable.  Is this something you would do? Head over to YouTube to let her know Talk to you soon aka ttyl fashion friends Support the show

What if your wall calendar transformed the way you run your business? I know a wall calendar might not sound thrilling, but hear me out. In this episode, I'm walking you through how I made the big wall calendar in my office become one of the most helpful tools I've used all year in my business. As a mom of three navigating maternity leave, shifting seasons, and ambitious business goals, this simple, low-tech solution gave me clarity and traction in a chaotic year.In this Episode:How I tracked business metrics visually to stay grounded during transitionsWhy documenting wins and published content helped me feel more accomplishedThe specific ways I used my wall calendar to stay aligned with my goalsToday's episode is brought to you by Forewarn:If you often meet clients in private homes or unfamiliar places, FOREWARN helps you verify identities and assess risk before meeting in person. Just enter a phone number for instant identity information — visit forewarn.com to learn how you can prepare and stay safe.Find It Quickly: 02:23 - Challenges of Planning as a Business Owner and Mom05:13 - The New Wall Calendar System for 202507:38 - Specific Uses of the Wall Calendar11:16 - Tracking Metrics and Celebrating Wins16:49 - Planning Ahead with Notion and Low-Tech ToolsMentioned in this Episode:Episode 136: Planning For a Maternity Leave as a Self-Employed Business OwnerEpisode 99: How to Prepare as a Small Business Owner for Maternity Leave or Time OffAmazon Wall CalendarsNotionIf you're enjoying the content we're creating on the podcast and want to connect with others who are called to both, make sure you come join us in the PhotoBoss® with Joy Michelle Facebook Group! Join Now >>

Get your 2026 sorted with 1:1 business coaching packages from a one-off session to 6-months of coaching. In today's quick tip episode, Fiona explores the power of committing to 100 days to build consistency and momentum in your business. If you're someone who gets excited about new ideas but struggles to follow through once the novelty wears off, this episode is for you. Fiona shares practical tips for setting up your own 100-day challenge and why this timeframe is perfect for creating lasting change.You'll learn:Why 100 days is the perfect timeframe for building habits and maintaining focusHow to choose a clear focus and define your daily actionThe importance of tracking your progress and celebrating winsHow to stack your new habit with something you already doWhy you need to plan for setbacks and be adaptableThe power of reflecting on your progress and rewarding yourselfHow to turn overwhelming tasks into manageable 10-15 minute daily actionsPerfect for business owners who want to build consistency, tackle procrastination, and create momentum in areas they've been avoiding.Connect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:How to Get Your Book Published course Join our AI Chat Group for small business ownersMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Get your 2026 small business marketing, brand and AI systems sorted with 1:1 business coaching packages from a one-off session to 6-months of coaching. Build your personal brand and do something incredible for your small business with your own book. Learn how to land a publishing deal, write your book, launch and market it in our How to Get Your Book Published course and coaching program, kicking off soon. Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. We also love Descript. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

Send us a textIn today's episode, Monica talks about feeling anxious about getting everything done. Thinking half thoughts and stopping before she finishes each task is making her feel like nothing is getting done at all. The weight of adulting with her business goals, financial goals and spending time with family and friends is too much. She talks about wanting/needing to write every little thing down in order to make sure she's not forgetting the important things to feel some relief of holding all these things in her mind while trying not to forget exactly what needs to be done. Do you feel this way? Let her know over on our social media. What you do to help. Don't forget to subscribe. TtylSupport the show

Get your 2026 sorted with 1:1 business coaching packages from a one-off session to 6-months of coaching. In today's chat we talk about:Following the charm - Megan's philosophy of trusting your instincts and doing what feels rightBuilding The School and creating meaningful travel experiences for creative womenWhy authenticity in business trumps trying to fit entrepreneurial stereotypesMaking spaces and businesses that truly reflect who you areThe power of enthusiasm and never hiding your excitement for what you doHow her unique upbringing shaped her creative approach to life and businessPerfect for creative entrepreneurs, business owners, and anyone looking to build something authentic and meaningful.A massive thank you to our sponsor and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount Connect with My Daily Business:Instagram: @theschoolinstagramInstagram: @megan_mortonConnect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:How to Get Your Book Published course Join our AI Chat Group for small business ownersMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Get your 2026 small business marketing, brand and AI systems sorted with 1:1 business coaching packages from a one-off session to 6-months of coaching. Build your personal brand and do something incredible for your small business with your own book. Learn how to land a publishing deal, write your book, launch and market it in our How to Get Your Book Published course and coaching program, kicking off soon. Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. We also love Descript. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

It's been an incredible journey, and we're so excited to welcome back most of the original cast for our penultimate episode! In this heartfelt and fun episode, we're taking a deep dive into the vault, reminiscing about the absolute best moments we've shared and the most important lessons we've learned about the world and ourselves over the years. We'll revisit the places that changed us and laugh about the adventures that brought us closer. And because the adventure never truly ends, we shift gears to talk about the future! Hear the cast discuss their individual business ventures and what 2026 and beyond might hold for them. It's a nostalgic goodbye that also offers an inspiring look ahead! Be sure to join us for our last live episode on YouTube on November 19th where the tables will turn, and our very own Bill Coyle will be interviewing Carolyn.  If you want to donate to KHM Cares Jamaica relief fund, use this link: https://www.zeffy.com/en-US/donation-form/hurricane-melissa-relief-in-jamaica Become an agent with KHM Travel Group today! Check out our website to learn more: www.KHMTravel.com

#661 Want to know the secret to building a business that practically runs itself? In Part 2 of the final coaching call for the Build My Money Machine program, Justin and Tara Williams dive even deeper into the actionable steps for building a successful business. They break down the final steps of the process — from creating and executing a prioritized to-do list to leveraging systems, people, and resources for scalable growth. Justin and Tara share hard-earned lessons about when to hire help, how to stay focused on growth without getting bogged down by operations, and why building a "money machine" requires clarity and consistency. They also get personal about their own business journey, including how they've structured their team and leveraged key hires to grow exponentially. Whether you're just starting out or looking to scale, this episode is packed with practical advice and mindset shifts to help you build a thriving business that works for you! (Original Air Date - 4/6/25) What Justin and Tara discuss on today's episode: + Creating a prioritized to-do list + Reverse engineering business goals + Importance of daily execution + Adjusting when things don't go as planned + Leveraging systems, tools, and people + Knowing when to hire help + Tracking costs and profits + Building a scalable “money machine” + Staying focused on growth, not operations + Evolving through mindset shifts Watch the ⁠video podcast⁠ of this episode! Ready to create a 7-figure business of your own? Go to ⁠BuildMyMoneyMachine.com⁠ to get started today! And follow us on: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Tik Tok⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Youtube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ To get exclusive offers mentioned in this episode and to support the show, visit ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠millionaireuniversity.com/sponsors⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Want to hear from more incredible entrepreneurs? Check out all of our interviews ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠! Learn more about your ad choices. Visit megaphone.fm/adchoices

Want customers to talk about your brand without being asked? In this CX Pulse Check, we bring on Brooke Sellas, founder of B Squared Media and a leader in social customer care, to unpack how emotion—not content volume—creates durable connection, retention, and revenue. Together we push past vanity metrics and dig into signals that actually matter: the unsolicited thank-yous, the screenshots, the stitches, and the small moments of care customers can't help but share.Our conversation moves from principle to practice. We map out how to define success for customers and for the business, then build joy loops that reward participation and make advocacy feel like a feature. We talk candidly about creator care—how high-velocity social teams face relentless expectations and why, in the age of AI, creative risk is the differentiator. We also look inside modern support: when bots deflect FAQs, humans inherit the complex, emotional problems.We also break down Salesforce's decision to replace a lightly used help search with AI and the community backlash that followed. The lesson is clear: internal metrics don't equal external sentiment. Listening publicly, restoring a dedicated search capability, and co-creating with power users can turn friction into fuel.If you care about customer experience, social strategy, or contact center leadership, you'll leave with insights for measuring emotion, protecting the people who power your brand, and taking smart risks that cut through AI's sea of sameness.If this resonates, follow the show, share it with a teammate, and leave a quick review.About Brooke Sellas:Brooke Sellas is shaping the future of digital marketing one conversation at a time. As an award-winning CEO, she leads B Squared Media, a boutique agency redefining 'social care' for brands like Brother International, Miele, and BCU. You can dive into her insights through her book Conversations That Connect, her thought leadership on CMSWire, or her expert-led courses—among them, three digital marketing courses at the University of California, Irvine (one focused on AI & Marketing) and a LinkedIn Learning course on Social Care.Learn More About B Squared Media at https://bsquared.media/Follow Brooke on...LinkedIn: https://www.linkedin.com/in/brookebsellas/YouTube: https://www.youtube.com/@HelloBSquared/podcastsArticles Mentioned:- To Set Your Brand Apart, Create Moments of Shareable Joy (Harvard Business Review) -- https://hbr.org/2025/09/to-set-your-brand-apart-create-moments-of-shareable-joy- Duolingo's Departing Social Media Manager Talks Virality, Anxiety and Mental Health (The Wall Street Journal) -- https://www.wsj.com/articles/duolingos-departing-social-media-manager-talks-virality-anxiety-and-mental-health-63d36f40- Salesforce Responds to User Backlash Over Replacing Help Search with Agentforce (CX Today) -- https://www.cxtoday.com/crm/salesforce-responds-to-user-backlash-over-replacing-help-search-with-agentforce/Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

Gregorio Uglioni sits down with senior customer experience manager Patty Soltis to explore the intricate dynamics of convincing the C-suite to embrace customer experience initiatives. Patty shares invaluable insights on aligning CX efforts with business strategies, understanding executive priorities, and demonstrating the true value of CX to drive profitability. This episode is a must-listen for anyone looking to bridge the gap between customer experience and executive buy-in. About Patty Soltis Over three decades of experience, Patty has been a practitioner, consultant, and analyst in CX. She led dysfunctional organizations through change management to profitability. She found significant financial benefits with more profitable sales and lower expenses using the CX discipline. Using customer-centric business strategies, Patty created customer centric cultures, advised organizations to adopt CX, and analyzed CX best practices. Patty started her career listening to the voice of the employee, learning more about the customer elevating customer experiences. Patty serves as a senior customer experience manager at Upwork. Patty was a principal analyst – CX for eMarketer/Insider Intelligence and a patient experience consultant for Moffitt Cancer Center. She was a consultant for several years working with both small and enterprise organizations. Patty worked in retail for 27 years. She was a VP/GM for Neiman Marcus, Marshall Fields, and Lord & Taylor. Patty is a CCXP, CX-PRO and was named a CX Influencer by CX Network in 2024 and CX Scoop in 2023. She is an active member of the CXPA where she led the writing of the Book of Knowledge, launched the FL CXPA network, serves as a leader on the FL network and the Regional Council. Patty is a member of Horizon CX Board of Advisors. Resources  Upwork: https://www.upwork.com/ Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation.

Get your 2026 sorted with 1:1 business coaching packages from a one-off session to 6-months of coaching. In this episode, Fiona shares a powerful parenting psychology concept that applies directly to business success. Drawing from child development research, she explores how every person - including entrepreneurs - needs two fundamental things daily: attention and power, and reveals how understanding this can transform your business strategy and decision-making.You'll learn:• The two essential daily needs that drive human behavior in both children and adults• How to audit where your business attention is going and whether it's serving your goals or just feeding your ego• Why chasing the wrong kind of attention can drain your energy and keep you stuck on a comparison treadmill• How to identify when you're giving away your power through pricing, boundaries, and saying yes to everything• The difference between attention that moves the needle versus attention that just provides validation• One attention move and one power move you can implement immediately to feel more grounded and purposeful in your businessPerfect for business owners who feel pulled in every direction and want to regain control over their energy, focus, and business decisions.A massive thank you to our sponsor and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount Connect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:How to Get Your Book Published course Join our AI Chat Group for small business ownersMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Get your 2026 small business marketing, brand and AI systems sorted with 1:1 business coaching packages from a one-off session to 6-months of coaching. Build your personal brand and do something incredible for your small business with your own book. Learn how to land a publishing deal, write your book, launch and market it in our How to Get Your Book Published course and coaching program, kicking off soon. Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. We also love Descript. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

Get your 2026 sorted with 1:1 business coaching packages from a one-off session to 6-months of coaching. Here's an SEO-rich snippet for the AI and human connection episode:In this episode, Fiona explores how artificial intelligence is reshaping human interaction and why small business owners need to be more intentional than ever about creating genuine connections. She shares research-backed insights on the mental health benefits of daily social interactions and practical strategies for fostering real relationships in an increasingly digital world.You'll learn:• How AI is reducing face-to-face interactions and what this means for mental health and longevity• Research showing that brief daily conversations can increase survival likelihood by up to 50%• Why the top use of AI being therapy and companionship should concern business owners• How to audit your business for genuine human connection opportunities• Creative ideas for bringing people together through your business (reading groups, skill-sharing sessions, pop-up collaborations)• Why retail spaces need regular events and experiences to combat automated checkout culture• How to start small with connection-building activities that don't require huge time or budget investments• The business benefits of becoming a community connector in your industry• Why human connection is becoming your competitive advantage in an AI-driven worldEssential listening for entrepreneurs who want to build meaningful relationships while leveraging technology responsibly.A massive thank you to our sponsor and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount Connect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:How to Get Your Book Published course Join our AI Chat Group for small business ownersMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Get your 2026 small business marketing, brand and AI systems sorted with 1:1 business coaching packages from a one-off session to 6-months of coaching. Build your personal brand and do something incredible for your small business with your own book. Learn how to land a publishing deal, write your book, launch and market it in our How to Get Your Book Published course and coaching program, kicking off soon. Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

Personalization in B2B shouldn't feel invasive—it should feel helpful, timely, and trustworthy. In this episode, we share a practical framework for getting personal the right way: focus on professional goals, public signals, and clear boundaries. Skip the birthday messages and small talk; instead, pay attention to milestones that matter—team expansions, product launches, and regulatory shifts that shape your clients' priorities.We dive into tactics for adding warmth to cold communications, from simple follow-ups to plain-language summaries that turn compliance into clarity. You'll learn how to time outreach, tailor messages by maturity level, and link value to outcomes leaders care about—adoption, risk reduction, and ROI.Finally, we explore the guardrails that protect trust: respect boundaries, avoid private data, and apply the “leadership test” for tone. Rethink your B2B playbook and build personalization that scales—with relevance, respect, and humanity.If this resonated, follow the show, share it with a teammate, and leave a quick review so others can find it.Don't forget to register for our upcoming webinar, From Assessment to Action: Building Your CX Roadmap, on November 4th via bit.ly/CXActionResources Mentioned:Experience Investigators Website -- https://experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

This week, Ivy Slater, host of Her Success Story, chats with her guest, Sonaya Williams. The two talk about the journey of building and scaling sustainable businesses, the vital importance of documenting systems and operations, a fundamental part of Saniya's role as a fractional COO, and how deliberate choices in business design can lead to greater freedom in life. In this episode, we discuss: How intentional planning and a strong team foster work-life integration What leaders often overlook when building teams and running business operations When Sonaya realized the importance of aligning her business structure with her personal life goals Why documenting processes and systems is essential—even for solo entrepreneurs How Sonaya helps her clients become intentional about their business and lifestyle vision Sonaya Williams is a Fractional COO, systems strategist, and founder of The CEO Partner® and Your Expat Life™. Guided by the mantra “do less, better,” she helps high-achieving women turn expertise into steady revenue while reclaiming family time.  A former Wall Street financial-systems analyst, she launched her agency from a one-bedroom condo in New Jersey and replaced her six-figure salary in nine months. Her Streamline & Scale with Systems™ framework—clear offers, automation, and lean teams—has shortened workweeks and boosted margins for hundreds of CEOs, most by referral.  Based in Doha with her husband and two energetic daughters, Sonaya hosts the podcast STILL: The Business of Doing Less, Better, proving success with peace is the new baseline. Website: https://theceopartner.com/   Social Media Links: https://www.linkedin.com/in/sonayawilliams/    

Get your 2026 sorted with 1:1 business coaching packages from a one-off session to 6-months of coaching. In this episode, Fiona discusses five simple daily habits that can transform your mood and mindset as a small business owner. Drawing from her personal experience, she shares how small, intentional choices can create more joy and satisfaction in your everyday work life.You'll learn:• The psychological impact of visual reminders like inspirational postcards in your workspace• How to identify and implement your own small daily happiness triggers• Why focusing on micro-moments of joy can compound into greater life and business satisfactionPerfect for small business owners looking to add more intentional joy to their daily routine without major time or financial investment.A massive thank you to our sponsor and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount Connect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:How to Get Your Book Published course Join our AI Chat Group for small business ownersMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Get your 2026 small business marketing, brand and AI systems sorted with 1:1 business coaching packages from a one-off session to 6-months of coaching. Build your personal brand and do something incredible for your small business with your own book. Learn how to land a publishing deal, write your book, launch and market it in our How to Get Your Book Published course and coaching program, kicking off soon. Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

What if the business you thought would give you freedom was actually stealing it? In this episode, Angie Shiels, former-café-owner-turned-wellness-entrepreneur, shares the real costs of traditional business, why scaling often means more stress, and how she pivoted into a model that works with her life instead of against it. If you're a mom, a woman past 40, or a business owner ready for a second chapter, this conversation will expand your vision of what's possible.   Important Links: Momergy Essentials - Home | Momergy Essentials Iva Perez - The Momergy Movement Desiree Gonzalez - Oily Essentials Follow us on: Facebook Facebook Mom Bosses Abroad Instagram@Mom.bosses.abroad Instagram @MomergyMovement Instagram @desiree_oilyessentials Instagram   Guest Bio Angie Shiels ran her own café for 12 years, believing it would be her path to freedom from working for someone else. Instead, it left her burnt out and asking, “Is this really it?” In the lead-up to turning 50, she sold the café and realised it was time to reclaim her health, create financial independence, and design life on her own terms. A chance meeting over coffee introduced her to the world of affiliate marketing - and she's never looked back. She has spent the past six months living in Bali and, thanks to her online business, continues to mentor small business owners, entrepreneurs, and women in corporate careers who feel stuck and exhausted. Angie helps them move beyond burnout into leveraged income, legacy wealth, and a lifestyle of health, freedom, and purpose. Beyond business, Angie is a wife, a proud mum to three adult children, and this year stepped into her favourite role yet - becoming “La La” to her first grandchild. IG @angie_shiels, FB https://www.facebook.com/angie.shiels   Resources Hey, Mama!

Get your 2026 sorted with 1:1 business coaching packages from a one-off session to 6-months of coaching. Building a Sustainable Business: From Problem to 7-Figure Success with Sophie Kovic, founder of Seed and Sprout. In today's episode, you'll learn:• How to validate your business idea before investing• Using Amazon and Kickstarter to test and fund your product• Building authentic personal brand without perfectionism• Scaling from solo founder to hiring better people than you• Maintaining work-life balance while growing a product business• Staying true to your values during rapid growthA massive thank you to our sponsor and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount Connect with Sophie and Seed & SproutInstagram: @sophiekovic | @seedandsproutco TikTok: @sophiekovic | @seedandsproutco Website: seedandsprout.com.auConnect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:How to Get Your Book Published course Join our AI Chat Group for small business ownersMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Get your 2026 small business marketing, brand and AI systems sorted with 1:1 business coaching packages from a one-off session to 6-months of coaching. Build your personal brand and do something incredible for your small business with your own book. Learn how to land a publishing deal, write your book, launch and market it in our How to Get Your Book Published course and coaching program, kicking off soon. Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

In this episode, we explore one of the toughest CX challenges: balancing company policies with the flexibility needed to deliver exceptional experiences.Policies should guide and protect, not block great service. We share how to design rules that empower teams, use exceptions as insights for improvement, and align every decision with your customer experience mission. Plus, we discuss how rethinking outdated policies — like libraries eliminating overdue fines — can strengthen trust and deepen customer relationships.Tune in to learn how to turn rigid rules into opportunities for better customer experiences — and don't forget to register for our upcoming webinar, From Assessment to Action: Building Your CX Roadmap, on November 4th via bit.ly/CXAction.Resources Mentioned:Experience Investigators Website -- https://experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

In this episode, Ivy Slater chats with us about the importance of slowing down and dreaming big as we approach strategic planning for the future. In this episode, we discuss: How to dream and plan What to review in business planning When to start strategic planning Why joy matters in planning How Ivy approaches strategic planning Ivy Slater is a professionally certified business coach, speaker, best-selling author and podcast host. After owning and operating a 7-figure printing business, having been in the industry for 20 years, she started Slater Success which focuses on developing great leaders and facilitating business growth and expansion. Ivy holds masterminds and retreats with her private client base and corporate training on communication and strategic planning. She speaks nationwide on the topics of leadership, sustainable growth, relationships and sales. Best Selling Author of From the Barre to the Boardroom Website: https://slatersuccess.com/ LinkedIn: https://www.linkedin.com/in/ivyslater/ Facebook: https://www.facebook.com/slatersuccesscoaching Instagram: https://www.instagram.com/ivyslaterssc/ Pinterest: https://www.pinterest.com/slatersuccess/ Twitter: https://twitter.com/SlaterSuccessCC YouTube: https://www.youtube.com/channel/UCJ8b1sGnADlpFE2NrqUfToQ?view_as=subscribe

Get your 2026 sorted with 1:1 business coaching packages from a one-off session to 6-months of coaching. In this episode, Fiona demonstrates the power of simply getting started by recording directly into her phone's voice memo app. She explores how perfectionism and overthinking can prevent us from taking action, sharing practical insights on overcoming the barriers that keep us stuck in planning mode.You'll learn:• How to start a podcast with nothing more than your smartphone's voice memo app• Why "starting where you are with what you have" is more powerful than waiting for perfect conditions• Practical strategies for overcoming perfectionism and analysis paralysis in business• The importance of taking imperfect action rather than endless planning• How simple tools can be just as effective as expensive equipment for content creation• Why embracing the Arthur Ashe philosophy can transform your approach to business projectsThis episode is perfect for entrepreneurs, content creators, and anyone who's been putting off starting something because they don't feel "ready enough." Fiona's authentic, unpolished approach proves that sometimes the best way to begin is simply to begin.A massive thank you to our sponsor and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount Connect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:How to Get Your Book Published course Join our AI Chat Group for small business ownersMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Get your 2026 small business marketing, brand and AI systems sorted with 1:1 business coaching packages from a one-off session to 6-months of coaching. Build your personal brand and do something incredible for your small business with your own book. Learn how to land a publishing deal, write your book, launch and market it in our How to Get Your Book Published course and coaching program, kicking off soon. Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

Get your 2026 sorted with 1:1 business coaching packages from a one-off session to 6-months of coaching. In this episode, Fiona shares powerful business lessons learned from watching her son navigate competitive basketball tryouts, revealing how sports psychology principles can transform your entrepreneurial mindset and business success.You'll Learn How To:Master the art of consistent showing up in business, even when motivation is low and results aren't immediately visibleEmbrace uncertainty and put yourself forward for opportunities, despite competition and fear of rejectionStrategically surround yourself with mentors and peers who challenge you to level up your business skillsDevelop internal discipline and self-motivation that doesn't rely on external validation or pressureRediscover joy and fun in your business journey while maintaining high performance standardsApply sports psychology principles to overcome business challenges and build resilienceTransform your mindset around competition and use it as fuel for growth rather than intimidationCreate sustainable business practices that prioritize both success and personal fulfillmentA massive thank you to our sponsor and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount Connect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:How to Get Your Book Published course Join our AI Chat Group for small business ownersMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Get your 2026 small business marketing, brand and AI systems sorted with 1:1 business coaching packages from a one-off session to 6-months of coaching. Build your personal brand and do something incredible for your small business with your own book. Learn how to land a publishing deal, write your book, launch and market it in our How to Get Your Book Published course and coaching program, kicking off soon. Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

In this conversation, Ingrid Morales shares her transformative journey into entrepreneurship after a significant life reset. She discusses the challenges of building her business in the title industry, the importance of creating safe spaces for discussing grief, and her goals for both her business and personal life. Ingrid emphasizes the power of vulnerability and the need for community support among entrepreneurs.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

This week, Ivy Slater, host of Her Success Story, chats with her guest, Amy Power. The two talk about how Amy's entrepreneurial spirit was influenced by her grandmother's small business, including the challenges and rewards of growing a company from freelance work to owning office space, and her innovative way of empowering her team and encouraging future businesswomen. In this episode, we discuss: How the company grew from a solo freelance operation to a team with its own Dallas office space, eventually owning its building. What surprised Amy most about leadership especially the significance of relinquishing total control and empowering her team to step up and lead from their own strengths. When Amy found the courage to pivot from employment to entrepreneurship. Why embracing failure as a valuable teacher, rather than fearing mistakes, is a core value for Amy and her organization. The impact of mentoring and developing other businesswomen within her company, and seeing their journeys both within and beyond her organization. Amy Power, CEO of The Power Group With a passion for PR and crisis management for nearly three decades, Amy remains steadfast in her belief that every challenge brings a unique opportunity. Her ability to see the positive and provide strategic counsel are two of her superpowers.    Amy has worked for emerging to nationally recognized brands across a range of industries including sports, healthcare, luxury automotive, technology, energy, restaurants, CPG, retail, museums and nonprofits, to name a few.    A hands-on leader and entrepreneur, Amy celebrated 25 years in business last fall. The Dallas Business Journal named her one of Dallas' “Most Admired CEOs” of 2018 and has been recognized as a Top 25 Women in Business honoree. Last year, D CEO named her one of the 500 most influential executives in the city. She is most proud of the outstanding PR practitioners she has mentored, developed, and grown throughout her career. She previously served as president of the Dallas chapter of the worldwide Entrepreneurs' Organization in 2023.  Social Media Handles: The Power Group Instagram - @thepowergroup The Power Group LinkedIn Amy's LinkedIn        

Ready to collapse timelines and call in your biggest business goals faster? In this episode, Nicole dives deep into the energetic, spiritual, and strategic side of manifesting your next-level success. Whether you're scaling from six to seven figures or learning how to sign high-ticket clients with ease, this conversation blends mindset, manifestation, and business strategy- the signature My Aligned Purpose way.You'll walk away with practical tools, spiritual truths, and a clear understanding of how to shift your vibration, align your energy, and step into your million dollar mindset. If you're a high-achieving woman ready to grow a sustainable, soul-led business, this episode is your guide.✨ Strategy meets soul. Manifestation meets momentum. ✨ Key Takeaways:How to speed up your manifestation timeline without hustling or forcingThe energetic alignment required to match your biggest business desiresHow to collapse timelines using universal laws and quantum principlesNicole's personal rituals for staying magnetic, grounded, and abundantMentioned in this episode:Million Dollar Mindset Bundle Get the Million Dollar Mindset Bundle a curated collection of 5 high-impact podcast episodes to help you clear money blocks, activate abundance, and build your million dollar brand with ease. What You'll Learn ✅ The mindset shifts that million-dollar entrepreneurs swear by ✅ How to release hidden beliefs keeping you from consistent income ✅ A simple energetic reset to attract more money and opportunities Your next level starts here — and it's completely free. https://www.myalignedpurpose.com/money

Get your 2026 sorted with 1:1 business coaching packages from a one-off session to 6-months of coaching. Are you actually focusing on the wrong metrics for success when it comes to your small business? Is comparison stealing any joy you havre left? What really matters to you and how does your business align with that? A massive thank you to our sponsor and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount Connect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:How to Get Your Book Published course Join our AI Chat Group for small business ownersMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Get your 2026 small business marketing, brand and AI systems sorted with 1:1 business coaching packages from a one-off session to 6-months of coaching. Build your personal brand and do something incredible for your small business with your own book. Learn how to land a publishing deal, write your book, launch and market it in our How to Get Your Book Published course and coaching program, kicking off soon. Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

Get your 2026 sorted with 1:1 business coaching packages from a one-off session to 6-months of coaching.  A massive thank you to our sponsor and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount Connect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comConnect with Jessie McLachlan:Instagram: @altrucharityInstagram: @jessiemclachlanVolunteer for Melbourne March 2026 Altru Sponsor Altru Melbourne March 2026Website: We Are AltruResources mentioned:How to Get Your Book Published course Join our AI Chat Group for small business ownersMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Get your 2026 small business marketing, brand and AI systems sorted with 1:1 business coaching packages from a one-off session to 6-months of coaching. Build your personal brand and do something incredible for your small business with your own book. Learn how to land a publishing deal, write your book, launch and market it in our How to Get Your Book Published course and coaching program, kicking off soon. Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

In this episode, Desiree and Iva talk about the real reasons traditional work fails expat moms and why a leveraged business model like Enagic isn't just about money, but about emotional safety, sisterhood, and sustainability. This isn't hustle-culture in paradise. It's wealth-building with your nervous system intact. So, if you're ready to stop surviving and start expanding, this one's for you.   Important Links: Momergy Essentials - Home | Momergy Essentials Iva Perez - The Momergy Movement Desiree Gonzalez - Oily Essentials Follow us on: Facebook Facebook Mom Bosses Abroad Instagram@Mom.bosses.abroad Instagram @MomergyMovement Instagram @desiree_oilyessentials Instagram   Resources Hey, Mama!

Evan Goldberg, Founder and Executive Vice President at Oracle NetSuite, sits down with Bob Evans for a conversation about the company's next chapter: NetSuite Next. He describes how AI will make business management simpler and more intuitive, allowing users to automate tasks, ask natural-language questions, and customize their systems with ease. Goldberg shares his vision of NetSuite evolving from a cloud pioneer into an AI-first platform built to power the next generation of enterprise growth.Where ERP Thinks BackThe Big Themes:NetSuite Next as a Hands-On AI Partner: NetSuite Next isn't just layering AI on top of old systems, it's embedding intelligence directly into the platform. Instead of hunting through menus, users can say, “Analyze sales for the past six months,” and get an instant, interactive response. The idea is to move from manual navigation to guided collaboration. This shift redefines usability for ERP.Customization and Agentic Flexibility: NetSuite Next extends Oracle's agentic AI vision by letting businesses build custom AI agents that automate unique internal workflows. Goldberg highlights three pillars of NetSuite: the suite's breadth, its deep industry specialization, and its adaptability to each business's unique needs. The AI doesn't erase distinct business models; it amplifies them.Strength in Oracle's Ecosystem: As part of Oracle, NetSuite now sits atop one of the world's most advanced technology stacks. Goldberg credits Oracle Cloud Infrastructure (OCI), the unified data model, and the Redwood design system as key differentiators against rivals. He emphasizes collaboration with Oracle Fusion, OCI, and the database teams as a unique advantage.The Big Quote: “You don't have to dig through lots of menus and understand all of the analytics capabilities… it will be able to quickly bring up an analysis for you, and then you can converse in natural language to hone in on the things that you think are most important."More from Evan Goldberg:Connect with Evan on LinkedIn or learn more about Oracle NetSuite and AI. Visit Cloud Wars for more.

Customers don't just want answers. They want action! That's why agentic AI, the kind that doesn't just recommend but actually does the work, is reshaping how teams analyze experiences, resolve issues, and connect systems.In this CX Pulse Check, Jeannie talks with Medallia's Chief Strategy Officer, Sid Banerjee, about today's clearest CX use cases and the pitfalls leaders should avoid as agentic AI adoption accelerates across industries like banking, healthcare, retail, and hospitality.We explore three big patterns:AI that speeds up insight generation across calls, chats, and surveysAssistive tools that help agents find and deliver answers in real timeOrchestration that lets AI schedule, submit, and update without piling on handoffsVoice is making a comeback too, from car dealerships booking recall appointments to restaurants taking phone orders with flawless recall. The key isn't “more bots,” but better design, continuous coaching, and a balance of speed with trust.We also cover empathy, accountability, and practical guardrails (like building feedback loops, retraining models, and giving customers clear choices so they never feel trapped by tech).If you're evaluating where to deploy AI next or whether your pilots are effective, this conversation provides examples, cautions, and a pragmatic perspective.About Sid Banerjee, Chief Strategy Officer, Medallia:Over a nearly 30-year career, Sid has amassed deep skills building companies and solutions based on customer experience, business intelligence, and AI-powered technologies. Sid was the Founder and served as CEO, Chairman, and Chief Strategy Officer at Clarabridge. He most recently served as Chief XM Strategy Officer at Qualtrics. He presently serves as Chairman at Prolific, a high-growth technology company that provides a platform for high-quality, human-derived AI and research models. He was a founding employee of MicroStrategy and founder/CEO of Claraview. He also held executive and management positions at Ernst & Young and Sprint. He holds a BS/MS in Electrical Engineering from MIT.Learn More About Medallia at https://www.medallia.com/Follow Sid on...LinkedIn: https://www.linkedin.com/in/sidbanerjeewdc/Articles Mentioned:- Marriott checks out AI agents amid technology transformation (CIO Dive) -- https://www.ciodive.com/news/marriott-international-AI-strategy-agentic-cloud-cybersecurity/758922/- Red Lobster Turns to AI to Power Phone Ordering (Hospitality Technology) -- https://hospitalitytech.com/news-briefs/2025-09-22?article=red-lobster-turns-ai-power-phone-ordering- Long Island pizzeria goes viral with saucy videos giving bad diners a taste of their own medicine: ‘Go sit down' (New York Post) -- https://nypost.com/2025/09/22/us-news/long-island-pizzeria-goes-viral-with-saucy-videos-giving-bad-diners-a-taste-of-their-own-medicine-go-sit-down/Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

This week, Ivy Slater, host of Her Success Story, chats with her guest, Annie Hoffman. The two talk about Annie's journey from early goal-setting and breaking into network sports production as a woman, to building her own PR and media training company that serves C-suite executives, authors, athletes, and entrepreneurs. They explore the shift toward digital and social media, the importance of authenticity in building a legacy, and the behind-the-scenes work Annie does to help clients confidently share their message with the world. In this episode, we discuss: How Annie got her start in PR What advice Annie offers to leaders about visibility When manifestation comes into the process Why blending mindset and strategy is crucial in Annie's work How Annie supports clients in becoming media stars Who benefits from Annie's methods   Annie Hoffman is an expert media trainer and PR strategist. Annie's mission is simple: to help high-performing professionals confidently navigate every media opportunity – whether on TV/radio, on social media, or in the press – so they can build impactful brands that last. Annie partners with C-suite executives, broadcasters, athletes/coaches, authors, Esports professionals, and thought leaders who are ready to increase visibility, elevate their public presence, and communicate with authenticity, clarity, and impact. Website: www.anniehhoffman.com Social Media Links: Instagram: @anniehhoffman Twitter (X): @anniehhoffman LinkedIn: @anniehhoffman Facebook: @Annie H. Hoffman TikTok: @anniehhoffman        

In this episode you'll learn:How to maintain meaningful friendships when you transition from employee to business owner, especially when your friends were former colleaguesPractical strategies for redefining "regular" contact - why quarterly deep connections can be more valuable than frequent surface-level catch-upsCreative alternatives to traditional evening meetups that work better for busy entrepreneurs, including weekend activities, walking meetings, and annual friendship retreatsHow to use technology strategically for maintaining long-distance friendships without losing the personal connectionWhy being honest about your capacity strengthens rather than weakens your friendshipsThe crucial role friendships play in business success - providing perspective, emotional support, and a safe space to process entrepreneurial challengesA massive thank you to our sponsor and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount Connect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:How to Get Your Book Published course Join our AI Chat Group for small business ownersGroup CoachingMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Get your 2026 small business marketing, brand and AI systems sorted with 1:1 business coaching packages from a one-off session to 6-months of coaching. Build your personal brand and do something incredible for your small business with your own book. Learn how to land a publishing deal, write your book, launch and market it in our How to Get Your Book Published course and coaching program, kicking off soon. Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

Hey CX Nation,Here's the first CXWeekly Update from CXC in a long time!This week's episode I walk through some ideas, goals & CTAs that I've learned from the 5 years of building CXC.Don't worry we have a ton of amazing guest interviews coming down the pipeline over the next couple of weeks.Part of our goal at CXC is to create more customer focused business leader content, including short episodes like these ones that are digestible, actionable & most importantly entertaining & valuable for all of you.Full candor, we also wanted to celebrate our 5 year anniversary of building CXChronicles. We are approaching 300+ episodes of customer focused business content, we've worked with almost 150+ companies across the world helping them make customer & employee happiness a habit & we are now partnered with some of biggest players in software & technology including Salesforce, Hubspot, Intercom, Zendesk, & Freshworks to name a few. If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today.You know what would be even better?Go tell one of your friends or teammates about CXC's content, CX/CS/RevOps services, our customer & employee focused community & invite them to join the CX Nation!Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button).Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

If you've ever felt torn between being present and being paid, this one's for you. In this episode, Desiree and Iva break down how uncapped income isn't just a dream, it's a systems-based solution for expat moms craving sovereignty and support. They also reveal why your nervous system is your secret business partner, and how the right model lets you regulate while you rise. This isn't hustle culture with a baby monitor, mama, it's scalable freedom designed for real life.         Important Links: Momergy Essentials - Home | Momergy Essentials Iva Perez - The Momergy Movement Desiree Gonzalez - Oily Essentials Follow us on: Facebook Facebook Mom Bosses Abroad Instagram@Mom.bosses.abroad Instagram @MomergyMovement Instagram @desiree_oilyessentials Instagram   Resources Alright mamas, we get this question all the time: “What are your go-to products that actually help your family stay well and thrive?” And the truth is, we don't do complicated. We do powerful basics that work with our bodies and our lifestyles. It really comes down to four essentials that have become non-negotiable for us. You can explore all of them at Learn the benefits of KANGEN WATER . And if something in your soul whispers “This could be a business too”—head to MOM BOSSES ABROAD are creating wealth! and let's chat.

Build your personal brand and do something incredible for your small business with your own book. Learn how to land a publishing deal, write your book, launch and market it in our How to Get Your Book Published course and coaching program, kicking off soon. Are you stuck in the hard middle bit of your business wondering if you should keep going or let it go? In this coaching episode, Fiona breaks down how to tell the difference between a challenge worth pushing through and a dead-end that's wasting your time.You'll learn practical strategies for navigating the tough times in business, including how to recognize when slow progress is actually progress, when to adjust your tactics without abandoning your vision, and most importantly—when strategic quitting is actually the smartest move you can make.Fiona shares personal stories about recovering from a serious back injury, building this podcast through multiple setbacks, writing her books, and other challenges that taught her the difference between persistence and stubbornness.Key topics covered:How to identify if your business challenge is temporary or permanent5 practical strategies for pushing through difficult periods without burning outThe signs that it's time to walk away from something (and why that's not failure)Breaking big goals into manageable milestones when progress feels impossibleWhy adjusting your tactics is different from quitting your visionThe questions to ask yourself when you're feeling stuck or overwhelmedPerfect for: Small business owners, creative entrepreneurs, and anyone questioning whether their current business challenge is worth the effort.Resources mentioned: Seth Godin's book, The DipConnect with Fiona: Website: mydailybusiness.com Group Coaching: mydailybusiness.comA massive thank you to our sponsor and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount Connect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:How to Get Your Book Published course Join our AI Chat Group for small business ownersGroup CoachingMy Daily Business courses - mydailybusiness.com/courses ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Get your 2026 small business marketing, brand and AI systems sorted with 1:1 business coaching packages from a one-off session to 6-months of coaching. Build your personal brand and do something incredible for your small business with your own book. Learn how to land a publishing deal, write your book, launch and market it in our How to Get Your Book Published course and coaching program, kicking off soon. Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

In this super fun and raw episode, I'm sharing a huge mix of stories and tips – many inspired by your questions on Instagram. From staying grounded in my health routines while travelling, to business and love reflections, to tears, wishes and goals met… this trip was unforgettable, and I have so much to share with you.   You'll hear: My last-minute travel itinerary (plus a reno update) Honest reflections on past Italian travel stories, love, and what I truly value most in life Some real talk about the behind-the-scenes of business The huge goal I smashed just before leaving, and why accountability is key The truth about growth and reaching goals (and why it's never linear) The strength training shifts I've made this year that are finally giving results My simple tip to reduce jet lag Exactly how I ate in Rome and Florence – enjoying every meal and alcohol, yet coming back feeling my BEST after a holiday Mindset hacks, habits & how I stayed motivated to exercise abroad Reflections from an emotional, unforgettable time in Florence with my parents  The wellness habits I hold onto and the ones I happily let go of while abroad The CRAZY story of who I bumped into in Rome!   ✨ Don't miss Part 2, where I'll share my skincare rituals, my morning and evening supplement stacks (and what I take while travelling), a hilarious sauna story, how eating at a wellness resort (and in Scotland for a wedding) was different to city dining, my solo travel tips, and more!   Links Mentioned: $79 My Italian Trip (PART 1): #79: My Italian Trip (PART 1): Travelling Single & Solo, Dating, Locations, Gut Feelings, Signs & More Click here #80: My Italian Trip (PART 2): Eating with Balance, Maintaining my Weight , Gluten & Food Sensitivities - Click here Morlife Protein Powders: Click here (enter code HEALTWITHBEC for 15% off) Morlife Creatine: Click here (enter code HEALTWITHBEC for 15% off) Amino Acids: Click here Before You Speak Coffee: Click HERE (enter code HEALTHWITHBEC for 10% off)     Work With Me / Freebies / Follow Me: Download my FREE eBook with Four 15 Minute Dinners: Click here Start your weight loss, gut healing, and anti-inflammatory journey now with my 3 Week Body  Reset  Continue your journey and figuring out YOUR own balance in the Health with Bec Tribe  Follow me on instagram: @health_with_bec Visit my website: Click HERE  

This week, Ivy Slater, host of Her Success Story, chats with her guest, Victoria Lozano. The two talk about Victoria's unique journey from academia to entrepreneurship, the challenges and rewards of running two businesses at once, and the importance of building intentional systems and relationships for sustainable growth. In this episode, we discuss: How running Blue7 Content shaped Victoria's approach to building her law firm The challenges Victoria overcame in pursuing her law career and business The major transitions that affected Victoria's career changes Why it's important to celebrate progress Victoria's advice for leaders running a  business   Victoria Lozano, accomplished marketing and general management executive experienced in building value for iconic and challenger brand portfolios with retail sales exceeding $1.7B. Strategic and creative leader with proven results in commercial strategy, capability, and infrastructure development for both established businesses and entrepreneurial ventures. Recognized for revitalizing brands through innovation, repositioning, and effective portfolio management. Insightful, optimistic, and tireless in pursuit of new possibilities. Skilled team builder who galvanizes the organization behind a vision and clear goals, shaping the environment through transparency and collaboration. Core Competencies: - Bring to life iconic and challenger brands - Combine insights, instincts, and experience to guide strategy and vision - Lead complex matrix organizations, build teams - Manage P&Ls for start-ups and $1B+ portfolios - Develop capabilities and infrastructure      

This week, Ivy Slater, host of Her Success Story, chats with her guest, Rebecca Gruyter. The two talk about Rebecca's journey from overcoming shyness and vulnerability to becoming a highly influential CEO and founder of Your Purpose Driven Practice. They discuss the power of sharing your story, even when it feels uncomfortable, and how Rebecca built a successful publishing company that has helped more than a thousand authors achieve bestseller status. In this episode, we discuss: How Rebecca began her path Navigating sales as a service The importance of team-building Managing time and energy Who Rebecca serves and inspires   Rebecca Hall Gruyter is the CEO of RHG Media Productions and the Founder of Your Purpose Driven Practice, a Global Influencer, a #1 International Best Selling Author, Publisher (that has helped over 1,000 authors become best sellers) Radio show host, an Empowerment Leader and the Creator of her signature Best Seller Launch Program. Rebecca has personally contributed to over 40 published books, multiple magazines, and has been quoted in Major Media: The Huffington Post, ABC, CBS, NBC, Fox, and Thrive Global. Today, she wants you to Be Seen, Heard and SHINE! https://yourpurposedrivenpractice.com/ http://www.facebook.com/rhallgruyter    

In this episode of Soul Led Living, Nikki dives deep into the energy of Virgo season and how it's bringing structure, alignment, and clarity into your business.If you've been feeling overwhelmed or unsure of where to focus, these seven messages about your goals will help you reconnect to your vision and move forward with ease.-------Shine MethodReady to turn your soul calling into a thriving business? Join Nikki's 8-week group mentorship, The Shine Method—where energetics meet strategy, and your work gets the spotlight it deserves. Click here to join!

Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald interviewed Charelle Lans. A six-time award-winning author, motivational speaker, and business strategist known as the “business therapist.” Here's a detailed summary of the key insights and takeaways:

Two-time Emmy and Three-time NAACP Image Award-winning, television Executive Producer Rushion McDonald interviewed Charelle Lans. A six-time award-winning author, motivational speaker, and business strategist known as the “business therapist.” Here's a detailed summary of the key insights and takeaways:

CTO Series: Toni Sallanmaa on Scaling Engineering Teams and Aligning Tech with Business Goals In this BONUS episode, we explore the journey of scaling technology teams and maintaining alignment between engineering and business objectives with Toni Sallanmaa, CTO at Funidata. Toni shares invaluable insights from leading the development of Sisu, a cutting-edge student information system serving over 100,000 Finnish university users, and discusses practical strategies for growing engineering organizations while preserving company culture. The Genesis of Leadership in Technology "I understood what I was really responsible for. I'm interested in the business we are running—the business adds meaning to the work." Toni's approach to technology leadership was fundamentally shaped by a pivotal moment early in his career when he first gained influence over system development and technology choices. After working with large-scale systems for 20 years, this moment of responsibility revelation transformed his perspective from purely technical to business-focused. He emphasizes that infinite curiosity drives success in tech businesses, and understanding the business context gives meaningful purpose to technical work. Bridging the Gap Between Tech and Product "Don't separate Tech from Product. We established a common language between product and technology people." One of Toni's most significant insights centers on eliminating the traditional divide between technology and product teams. As Funidata grew from a small startup to a 70-person organization, the challenges of maintaining alignment became apparent. Their solution involved several key practices: Teaching developers the language of the product domain  Banning confusing technical terms that create communication barriers Workshopping product language to ensure clarity Keeping entity names deliberately vague until true understanding emerges This approach draws heavily from Domain Driven Design principles, creating a unified vocabulary that enables seamless collaboration. Collaborative Planning and Transparency "We use transparency as a collaboration technique. Every team sees what's being proposed as a goal for the next quarter." Funidata implements a unique "marketplace of goals" approach during their quarterly big room planning sessions. Rather than using scaled agile frameworks, they focus on transparency and collaborative goal-setting. Teams present their high-level quarterly plans to each other, creating visibility across the organization. Product owners are embedded within teams, keeping communication distances short and ensuring alignment between technical execution and business objectives. Future-Forward Roadmapping "We talk about the higher level ideas regularly, but let them bubble up from the community. We hold internal hackathons." Toni's approach to roadmapping balances strategic vision with grassroots innovation. They maintain an internal technology roadmap that addresses emerging trends like AI, while allowing ideas to organically emerge from the engineering community. Internal hackathons serve as catalysts for innovation, providing structured opportunities for teams to explore new technologies and approaches that might inform future roadmap decisions. Scaling Challenges and Cultural Preservation "The biggest challenge is not technology, it was the rapid scaling of technology teams. When you scale up, keep the culture in mind." The most significant challenge Toni faced wasn't technical but organizational—rapidly scaling teams while preserving company culture. Growing from 10 to 50 people required evolving processes, from establishing internal forums for architectural discussions to implementing continuous integration flows. The key was identifying pain points proactively and maintaining open discussions with team members throughout the scaling process. Strengthening company culture became essential to successful growth. AI's Impact on Software Development "Productivity is on the rise. We see opportunities like generating test data, but we have strict requirements for cybersecurity, which puts pressure on code quality." Toni views AI's impact on software development with cautious optimism. While productivity gains are evident, particularly in areas like test data generation, the stringent cybersecurity requirements in their domain mean that AI hasn't yet significantly improved code quality where it matters most. The technology shows promise, but implementation must be carefully considered within the context of security and quality requirements. Measuring Engineering Success "We use DORA and SPACE framework. We measure how much of our work is KTLO (Keep The Lights On) and how much is elective development." Funidata employs both DORA and SPACE frameworks to measure engineering organization success. From SPACE, they particularly focus on measuring software team wellbeing, while also tracking the balance between "Keep The Lights On" (KTLO) work and elective development. Using JIRA connected to a data warehouse, they mine extensive data that serves both leadership decision-making and team improvement efforts, ensuring metrics benefit everyone in the organization. Influential Leadership Resources "The organizational books have been more influential to me than purely technical ones." Toni emphasizes that organizational leadership books have shaped his CTO approach more than technical resources. Two key influences stand out: "Team Topologies" for understanding how to structure and scale engineering teams effectively, and "Radical Candor" for building authentic, productive relationships within the organization. You can find a BONUS episode on Team Topologies with the authors Matthew Skeltton and Manuel Pais. About Toni Sallanmaa Toni leads technology and engineering at Funidata, developing Sisu—a cutting-edge student information system serving over 100,000 Finnish university users. Passionate about agile methodologies, system architecture, and software engineering, Toni specializes in technology management, software lifecycle, OOP, and relational databases to deliver innovative, scalable solutions in higher education tech. You can connect with Toni Sallanmaa on LinkedIn.