Podcast appearances and mentions of Madison Heights

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Play Episode Listen Later Sep 6, 2024 47:44

Join our panel of shop owners as they discuss the worst advice they've received in the automotive business: "Be the cheapest in town; it will get you more business." "Don't give a price over the phone." "Don't get personal." "DVI's are not worth the extra time." "You'll never make it because you're too honest." "Don't hire a business coach." Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill's previous episodes HERE. Judy Zimmerman Walter, Zimmerman's Automotive, Mechanicsburg, PA. Listen to Judy's other episodes HERE. Jesse Matthews, Matthews Mobile Mechanic LLC. Listen to Jesse's other episodes HERE Brian Winograd, Broadway Transmissions and More, Red Lion, PA Show Notes Watch Full Video Episode Judy's Experience with Cheap Advice (00:02:57) Judy shares her father's experience with advice to be the cheapest to attract customers. Bill's Perspective on Pricing (00:03:47) Bill discusses the pitfalls of being the cheapest and the importance of quality over price. Brian's Insights on Industry Standards (00:06:29) Brian emphasizes the value of hiring professionals for quality work in any industry. Communication of Value (00:10:46) Brian highlights the need for better communication of the value provided to customers. Jesse's Coaching Advice (00:12:22) Jesse recounts his father's skepticism about business coaching and the importance of seeking guidance. Brian on the Value of Websites (00:14:03) Brian recalls being advised against investing in a website, which he later found invaluable. The Inner Business Person (00:16:44) Carm discusses the concept of the "inner business person" and its importance in business growth. Judy's Advice on Competition (00:17:47) Judy shares a piece of dubious advice about removing competitors' oil stickers, highlighting ethical concerns. Shop management systems (00:18:28) Discussion on the significance of effective shop management systems for profitability and efficiency. Handling customer inquiries about pricing (00:20:45) Exploration of the complexities surrounding giving prices over the phone and customer engagement. The art of conversation with customers (00:21:04) Emphasis on the need for better communication skills to engage customers effectively. The value of customer trust (00:22:45) Discussion on how to build customer trust and the importance of in-person interactions. The role of visual aids in service (00:26:12) Highlighting the effectiveness of visual aids in explaining vehicle issues to customers. Customer misconceptions about vehicle maintenance (00:27:20) Addressing common customer beliefs about car longevity and the need for regular service. The value of coaching in business (00:28:30) Discussion on the advantages of hiring coaches for personal and business growth.

HPR4134: Goodbye Craig Maloney.

Hacker Public Radio

Play Episode Listen Later Jun 6, 2024

Craig S. Maloney age 52 of Madison Heights formerly of Royal Oak, passed away on Tuesday, April 2, 2024 at his residence with his family at his side. It was with great sadness that I heard of the passing of Craig Maloney. We knew him through his podcast https://openmetalcast.com, which is a member of the https://freeculturepodcasts.org/ Creative Commons podcasts. Our thoughts go out to his Family and Friends. https://www.davidrevoy.com/article1021/goodbye-craig-maloney https://octodon.social/@kattni/112202546947731897 Kattni @kattni@octodon.social https://decafbad.net/about/ Blog Craig Maloney More than you cared to know https://fosstodon.org/@pyohio/112259341818484139 The PyOhio community recently lost a good friend https://www.legacy.com/us/obituaries/name/craig-maloney-obituary?id=54791928 Craig Maloney Obituary

Tackling funding transit, addressing the housing crisis and making retirement saving easier (ft. Rep. Mike McFall)

Play Episode Listen Later May 31, 2024 17:30

It's been a busy week up at the 2024 Mackinac Policy Conference, put on by the Detroit Regional Chamber. But what are some of the things happening that could impact you? State Representative Mike McFall of the 8th District stopped by and talked about what's moving through Landing and made the Governor's proposed budget. We'll dive into the latest policy discussions and legislative efforts impacting Metro Detroit and beyond. In this episode, we cover: Redistricting Changes: Representative McFall discusses the recent redistricting that will see him campaigning for House District 14, which includes parts of Madison Heights, Hazel Park, and Warren. Learn how these changes are reshaping local representation. Public Transit Initiatives: McFall, co-chair of the Public Transit Caucus, shares insights on the new bill package aimed at expanding public transit, affordable housing, and placemaking efforts across Michigan. Discover how $2 billion over ten years could transform the state's transit landscape. Affordable Housing Crisis: Addressing the housing shortage, McFall talks about initiatives to create consistent funding for affordable housing, targeting the "missing middle" and ensuring more Michiganders can find affordable places to live. Retirement Savings Legislation: Learn about the "MI Secure Retirement" bill, which aims to provide retirement savings options for Michigan workers, particularly those employed by small businesses, to help them avoid financial hardship in their later years (and save the state taxpayers money in the long run). Future Prospects: McFall shares his vision for the next year, hoping for the successful passage of critical legislation and a statewide focus on housing and transit issues that have traditionally been seen as regional concerns. I hope you find this an insightful episode on the policy efforts shaping the future of Metro Detroit and Michigan. Our all-local daily podcast is on Apple Podcasts: https://lnk.to/dailydetroitonapple Spotify: https://lnk.to/dailydetroitonspotify Join us as a member at: https://www.patreon.com/DailyDetroit

Auto industry unlikely to suffer due to Baltimore bridge collapse | Police say Oakland County fire was murder / suicide

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Play Episode Listen Later Mar 28, 2024 7:50

WWJ Auto Beat Reporter Jeff Gilbert says it's starting to look like the auto industry will see relatively little impact from the Baltimore port closing. The Port of Baltimore is the most important in the country when it comes to shipping automobiles. -- A man and woman were found dead Wednesday in a Madison Heights home that had caught fire. After an investigation, WWJ's Darrylin Horne says authorities have determined the man stabbed the woman to death and then turned the knife on himself. (PHOTO: Benjamin Chambers/Delaware News Journal/USA TODAY)

How Can Parenting Lessons Improve Your Business Leadership? [RR 923]

Play Episode Listen Later Jan 30, 2024 44:41

A reflection on the rewards that come from the challenges of parenting and leadership. The joy lies in witnessing individuals—be they our children or our employees—discover and develop their passions and talents. As leaders and parents, our greatest contribution is to offer guidance and support, fostering an environment where intrinsic motivation and self-assessment can flourish. Bill Nalu uncovers the essence of effective parenting and leadership lies in the ability to inspire and guide without overshadowing the individual journeys. Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill's previous episodes HERE. Show Notes Watch Full Video Episode Reflection on Parenting (00:01:54) Reflecting on the challenges of parenting and the lessons learned, and drawing parallels with managing a work family. Parenting Techniques Applied to Work (00:02:13) Applying parenting techniques and life hacks to the work family, discussing the lessons instilled in children and their application to the business. Discipline and Partnership (00:04:11) Discussion about disciplining children, the concept of partnership in parenting, and the roles of mom and dad. Teaching Life Lessons (00:06:33) Sharing experiences of teaching life lessons to children and drawing parallels with guiding employees in the workplace. Cultural Story and Leadership (00:09:47) Emphasizing the importance of culture and storytelling at work and its correlation with parenting at home. Setting Expectations (00:11:06) Sharing a personal story about setting expectations for children and how it relates to instilling pride and professionalism in employees. Integrity and Honesty (00:16:43) Emphasizing the importance of integrity and honesty in parenting and how it translates to guiding employees in the workplace. Parenting and Leadership Alignment (00:17:46) Highlighting the importance of alignment between parents and managers in parenting and business to avoid undermining each other. Parenting classes and attributes (00:19:01) Discussion on the requirement and value of parenting classes and the importance of instilling independence in children. Impact of family dynamics on business (00:20:31) Exploring the correlation between family dynamics at home and in the business, and the impact of closeness on business relationships. Grieving and its impact on business (00:22:20) The lasting impact of personal loss on individuals and how it can affect their behavior and decisions in business. Emotional intelligence and communication (00:25:41) The importance of emotional intelligence and effective communication in both parenting and business relationships. Work-life balance and family dynamics (00:33:28) The influence of family dynamics and work-life balance on business decisions and relationships. Parenting and Passion (00:36:54) Discussion on nurturing children's interests and allowing them to explore different activities to discover their passions. Leadership and Delegation (00:37:46) Reference to the E-Myth book and the importance of delegating tasks to grow a business. Work Environment and Productivity (00:38:55) Effective parenting parallels with effective leadership in the workplace, emphasizing the importance of focusing on health and safety issues and not micromanaging. Organizational Culture (00:39:45) Debate on the significance of workplace organization and cleanliness in relation to productivity and employee growth. Encouragement vs. Praise (00:40:51) Differentiating...

Working across city borders, transit, dealing with change and more w/ State Rep. Mike McFall

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Play Episode Listen Later Dec 18, 2023 30:50

Today on the show, my guest is State Representative Mike McFall. The 8th House District he serves spans from Madison Heights, through Hazel Park, and into Detroit down into Midtown. Our conversation is wide-ranging and talks about bridging divides between the city and suburbs, transit, changes in our region in the last couple of decades, and a lot more. Before going to Lansing, Mike served as a councilperson in Hazel Park, with one of his focuses being on improving the downtown district. The Rundown: 03:02 - The issue with calling Hazel Park "Hazeltucky" 04:15 - It's not your fathers Hazel Park 07:35 - New residents coming in 08:13 - Where young professionals are really going - Hazel Park, Madison Heights, etc. 10:51 - In many ways, the intersection of I-696 and I-75 is a huge draw say realtors 12:10 - With so many changes, it's time to update the mental map about Metro Detroit 13:54 - How do you handle the responsibility of a house district spanning so many communities with differences in their needs 17:46 - The inner ring areas have changed dramatically 18:37 - Starting a transit caucus in the state legislature 22:46 - What would you say to a constiuent who is against transit? 23:38 "I don't know how else we're gonna move our region forward without transit" 24:10 - Do you have a vision of what that could look like? 24:40 - What about public-private partnerships to fund transit? 27:26 - What are things you're looking forward to in 2024? 29:14 - What do you say to people frustrated with legislative progress in 2023? Thanks to today's sponsor, City Bird Detroit. Support the businesses that support us this holiday season. Feedback as always - dailydetroit - at - gmail - dot - com or 313-789-3211 Follow us on Apple Podcasts: https://lnk.to/dailydetroitonapple Or Spotify: https://lnk.to/dailydetroitonspotify Thanks to our members: http://www.patreon.com/dailydetroit Or those who do a one-time contribution: http://www.buymeacoffee.com/dailydetroit

Nouveax Madison Heights & Oakwood

Talk Local to me

Play Episode Listen Later Nov 8, 2023 55:05

oakwood madison heights

Sullivan's Steakhouse first look // Treat Dreams Midtown closes // Shibam Coffee // Iron Gate

Play Episode Listen Later Sep 15, 2023 22:30

Yes, we know there's a UAW strike. But this early, there's not that much to add or discuss. So we're going to do what we usually do on Fridays and cover where to go around town. 02:07 - Devon highlights Dearborn's Shibam Yemeni coffee. 05:45 - Anthology in Eastern Market is a great birdwatching spot 07:15 - Sullivan's Steakhouse in the Book Cadillac opens! Devon has a first look and thoughts 11:27 - Where we've been - Iron Gate in downtown Wyandotte 15:41 - Treat Dreams closes in Detroit's Midtown after eight years. Locations continue in Madison Heights, Ferndale and Grosse Pointe Woods. 19:30 - Lululemon is temporarily moving to the old Under Armour space on Woodward while their spot gets remodeled. And we learn about Devon's pants. Feedback as always - dailydetroit - at - gmail - dot - com or 313-789-3211 Follow us on Apple Podcasts: https://lnk.to/dailydetroitonapple Or Spotify: https://lnk.to/dailydetroitonspotify Thanks to our members: http://www.patreon.com/dailydetroit Or those who do a one-time contribution: http://www.buymeacoffee.com/dailydetroit

Developing Our Future: The Training Bay at Joe's Garage at AAPEX [RR 878]

Play Episode Listen Later Aug 25, 2023 37:37

Carm Capriotto introduces a special edition of Remarkable Results Radio featuring the Joe's Garage training bay at AAPEX that provides training and career opportunities this fall. Our panel discusses the unique opportunity at Joe's Garage, where they will bring together people from distribution, trainers, shop owners, and lead technicians to work on vehicles in real time. They also discuss the importance of quality parts, attracting the youth to the industry, professionalism, continuous learning, and the impact of attending AAPEX. They are passionate about the future of the automotive industry and encourage young talent to join. Jason Rainey, Vice President, NAPA Auto Care. Jason's previous episodes HERE Dwayne Myers, Dynamic Automotive, 6 locations, Maryland. Dwayne's previous episodes HERE. Frank Scandura, Frank's European Service, Las Vegas, NV. Frank's previous episodes HERE. Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill's previous episodes HERE. Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL. Andy's previous episodes HERE. Vic Tarasik, CEO of Shop Owner Coach. Vic's previous episodes HERE. Show Notes Watch Full Video Episode The Training Bay at AAPEX (00:00:01) Discussion about Joe's Garage, a teaching and repairing opportunity at AAPEX, and the upcoming service awards. Bringing Industry Professionals Together (00:02:11) Explaining the unique opportunity at Joe's Garage to bring together people from distribution, teachers, shop owners, and lead technicians to work on vehicles. Benefits and Opportunities (00:04:15) Discussion about the benefits of attending AAPEX, including exposure for products, software demonstrations, and the opportunity to help veterans and educate the next generation. The push for skilled trades (00:08:48) Discussion about the opportunity and importance of skilled trades in the industry, and the potential career path for students. The bridge between generations (00:09:49) Exploring the role of experienced technicians and shop owners in mentoring and fostering the younger generation in the industry. Challenges of organizing the event (00:11:46) Discussion about the challenges faced in bringing together various industry stakeholders and working towards a common vision for the event. The importance of quality parts (00:16:47) Encouraging suppliers to make better parts to avoid returns and ensure customer satisfaction. The role of NAPA in the industry (00:17:20) Acknowledging NAPA's support and their understanding of the...

Oakland County man sues Olive Garden after finding a rat foot in his soup | Ann Arbor hotel is facing fines after employees dies of carbon monoxide poisoning

Play Episode Listen Later Aug 22, 2023 7:36

Thomas Howie of Madison Heights discovered a clawed rat's foot in his minestrone soup mid-bite. Attorney Daniel Gwinn of Troy-based law firm Gwinn Legal, PLLC has filed a $75K lawsuit against Olive Garden on behalf of his client. WWJ's Ryan Marshall has more. An Ann Arbor hotel is facing hefty fines after a worker died last fall from carbon monoxide poisoning. The Michigan Occupational Safety and Health Administration (MIOSHA) has imposed 8 citations totaling more than $155K in penalties. WWJ's Jonathan Carlson has the details. (Credit: Scott Olson/Getty)

Severe weather looming over Metro Detroit | Madison Heights Police trying to find out why 2 children were left abandoned

Play Episode Listen Later Jul 20, 2023 5:22

We are keeping an eye on the sky as severe weather is possible later this afternoon and into the early evening. The National Weather Service has issued a Severe Thunderstorm Watch for all of Metro Detroit until 8 o'clock tonight. Police in Madison Heights are trying to figure out why two small children were left abandoned near a dumpster at a school. (Credit: Getty)

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How Can Data Improve Customer Relationships and Sales? [860]

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Play Episode Listen Later Jun 23, 2023 39:24

Are you looking for ways to improve your customer relationships and drive business success? Bill Nalu and Stan Stokes discuss the importance of using data and information to enhance customer relationships and sales. They share their experiences with auditing phone calls and using personality assessments to identify areas for improvement. Tune in to learn practical advice for using data and information to improve your customer relationships and drive business success. Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill's previous episodes HERE. Stan Stokes, Founder & CEO of Iron Fist Marketing Consultants Show Notes Watch Full Video Episode The New Frontier of Call Conversion Rates – Stan Sokes [RR 734] Using AI to Analyze Phone Calls (00:03:06) Bill Nalu talks about how he met Stan Stokes and how they worked together to analyze phone calls using AI to improve customer relationships and sales. Understanding Guest Experience and the Role of Consultants (00:05:49) Bill Nalu discusses the importance of understanding the guest experience and the role of consultants in helping businesses improve their marketing and customer service strategies. Operationalizing the Data (00:08:25) Bill Nalu explains how Iron Fist Marketing Consultants helped him audit phone calls and measure compliance. Personality Assessments (00:12:10) Bill Nalu and Stan Stokes discuss the importance of using inherent trait assessments to determine if a person is the right fit for a position. They explain how these assessments can help align team members with their strengths and weaknesses. The Importance of Understanding the Guest Experience (00:19:46) Bill Nalu discusses the importance of understanding the guest experience and the role of consultants in helping businesses improve their marketing and customer service strategies. Teaching AI to Learn Customer Scripts (00:23:25) Bill Nalu and Stan Stokes discuss the challenges of teaching AI to learn customer scripts and the role of consultants in interpreting data for businesses. Guest Experience Training (00:25:36) Discussion on how Iron Fist Marketing Consultants customize training for service advisors based on data points and how they measure improvement. Leveraging Data (00:32:31) Importance of leveraging data to identify problems and improve customer experience, including measuring appointment show rates and clarifying directions. Client Experience Officer (00:30:44) Discussion on the role of a CXO (Client Experience Officer) in improving customer relationships and how small businesses can implement this position. Auditing the Guest Experience (00:37:18) The importance of auditing the guest experience and measuring it against industry standards to improve customer relationships. The Future of Customer Service (00:36:17) The danger of losing human interaction in customer service and the potential for automation in the...

Juneteenth celebrations across SE Michigan + Historical lessons of reparations

Detroit Today with Stephen Henderson

Play Episode Listen Later Jun 19, 2023 52:29

On this special Juneteenth edition of Detroit Today, we take a look at celebrations around southeast Michigan, first learning how husband and wife duo Kevin and Keliela Wright started an annual event in their city of Madison Heights, and the importance of community and conversations. Then, Yolanda Jack from the Charles H. Wright Museum of African American History stops by to discuss what the museum is doing for the holiday and why Juneteenth is important in the city. Finally, Ronald Zweig, Professor of Israel Studies at New York University and author of “German Reparations and the Jewish World: A History of the Claims Conference," joins the show to share how German reparations to Israel occurred, the lessons others can learn, and how the process actually helped both countries recover following World War II.

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Why Much? How Much? Exploring Value Proposition in Auto Repair [AW 162]

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Play Episode Listen Later Jun 17, 2023 34:54

Bill Nalu, owner of Interstate Auto Care in Michigan, shares his "Why Much" philosophy, which advocates for a more nuanced approach to pricing that involves training, coaching, and consultation to understand the context of each customer's needs and provide a personalized value proposition. Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill's previous episodes HERE. Watch Full Video Episode HERE The Impact of Friendship (00:03:00) Carm and Bill reflect on their friendship and how they have impacted each other's lives and businesses. Learning to say thank you (00:08:11) Carm and Bill discuss the importance of showing appreciation and learning to say thank you when receiving compliments. Why Much? (00:10:26) Bill introduces the topic of "Why Much?" and explains how being the most expensive option in town does not necessarily mean being the most expensive for the customer. The importance of context (00:13:44) Bill introduces the concept of saying "yes in a no" to customers asking for prices over the phone. Transactional Gravity (00:15:59) Bill and Carm discuss the importance of believing in the value proposition of auto repair shops and avoiding transactional barriers with customers. Vetting Customers (00:19:24) Bill explains the importance of vetting the person who has been taking care of a car before buying it and training customers to vet service providers before asking for prices. Supplier Relationship (00:22:01) Carm and Bill discuss the importance of developing a partnership between shop owners and suppliers and the need for an exchange of information on both sides to stay successful in business. Self-Respect in the Auto Industry (00:23:21) Bill and Carm discuss the importance of self-respect in the auto industry and how it affects personal and professional relationships. Setting Boundaries (00:24:08) Bill shares a lesson he learned from a friend about setting boundaries and prioritizing family time. The Power of Questions (00:27:55) Bill and Carm discuss the importance of asking the right questions to help customers understand the value of auto repair services beyond just the price. The Courtship of "How Much" (00:30:54) Bill Nalu discusses the inappropriateness of starting a conversation with a customer over the price of something and compares it to dating. Teaching Diplomacy (00:33:36) Bill Nalu talks about the importance of diplomacy in business and how it can help shop owners reach the next level. Character Building Business (00:32:21) Bill Nalu shares how his father's career in the FBI taught him to judge character and how it applies to the auto repair industry. Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Lloyd Jackson ~ The Guy Gordon Show

The Guy Gordon Show

Play Episode Listen Later May 25, 2023 6:36

May 25, 2023 ~ Lloyd Jackson, WJR Senior News Analyst, Police will be writing tickets for drivers who cut through neighborhoods to avoid I-75 construction traffic in Royal Oak and Madison Heights.

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The Guy Gordon Show ~ May 25, 2023

The Guy Gordon Show

Play Episode Listen Later May 25, 2023 75:06

May 25, 2023 ~ Full Show. Nolan Finley, Editorial page Editor at the Detroit News talks Ron Desantis's glitchy announcement, debt ceiling and the lack of good candidates running for House races. David Sowerby, Managing Director and Portfolio at Ancora Bloomfield Hills on the House going to recess with no debt ceiling deal and Fitch threatening to downgrade America's credit rating. Kelly Mays, Licensed Therapist, Community Outreach Coordinator Hegira Help on Tina Turner's impact on breaking the stigma and raising awareness for domestic abuse survivors. Senior News Analyst Lloyd Jackson has the story of police writing tickets for people cutting through neighborhoods near the I-75 construction zone in Royal Oak and Madison Heights. Michelle Gilbert, Vice President of Public Relations for Comcast Cable's Heartland Region tells us about the RISE small business grants. Paul Egan, Lansing Bureau Chief for the Detroit Free Press discusses the State Officers Compensation Commission suggesting pay hikes for the state Supreme Court and Senior Sports Analyst Steve Courtney on the MSU Penn State football game on Black Friday at Ford Field.

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Madison Heights man facing charges for allegedly pointing laser at a MSP helicopter | Carpool lanes could be coming to I-75

Play Episode Listen Later May 17, 2023 7:28

A Madison Heights man is facing charges for allegedly pointing a laser at a Michigan State Police helicopter. WWJ's Charlie Langton has more. Carpool lanes could be coming to a stretch of I-75 in Oakland County. Two bills that would allow the Michigan Department of Transportation to designate high-occupancy vehicle lanes have been approved by a state House committee. (Credit: Getty)

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Lloyd Jackson ~ The Guy Gordon Show

The Guy Gordon Show

Play Episode Listen Later Apr 28, 2023 4:01

April 28, 2023 ~ Lloyd Jackson, WJR Senior News Analyst, talks with Guy Gordon about the Madison Heights man who is charged with sexual exploitation of children, still while on probation from another offense after he pled to a lesser charge.

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Alignments Taking Longer: Are We Charging Enough? [THA 323]

Play Episode Listen Later Apr 13, 2023 48:55

The automotive industry constantly evolves, with new technology and safety features being added to vehicles each year. Are you investing in technology and education to stay competitive and provide quality service to customers? In this episode, we discuss the importance of charging enough for alignments and educating customers on the need for calibration and maintenance to ensure their safety on the road. Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill's previous episodes HERE. Joe Hanson, Gordie's Garage, Roseville, MI. Listen to Joe's previous episodes HERE. Justin Allen, Manufacture's Rep, Hunter Engineering Company Show Notes: Watch Video Episode HERE Alignments! Rates, Numbers and ROI [THA 303] Selling alignments as maintenance [00:05:57] Discussion on the importance of selling alignments as maintenance service The use of Hunter Lane Check [00:06:23] The importance of printouts and pictures [00:07:28] Discussion on whether consumers need printouts or pictures of alignment results to believe they need an alignment. Alignment as an Opportunity [00:08:31] Discussion on the high demand for alignment services and the opportunity it presents for business owners and customers. Educating Customers and Shop Owners [00:09:32] Alignment Inspection and Safety [00:10:20] Proper Alignment Techniques and Training [00:10:59] Charging for Alignments [00:12:23] Educating Service Advisors [00:13:58] The importance of having talented service advisors who have been trained properly to work through different levels and tiers of alignment. Teaching the Next Generation [00:15:23] The opportunity to bring in the next generation and teach them about alignment technology and how to properly service ADAS and calibrate targets. Hunter Net System [00:16:24] Hunter Engineering's online system for accessing visual aids and data on car safety system alignment. Importance of Proper Alignment [00:18:56] Proper alignment is crucial for safety and avoiding costly mistakes. Alignment as a Profitable Service [00:20:17] Alignments should be profitable on their own, not just as a supplementary service. Recalibrating Steering Angle Sensor [00:24:01] ADAS Calibration [00:25:32] Preparing for Newer Vehicles [00:27:15] Importance of understanding the complexity of newer vehicles and the potential cost of alignments, especially with ADAS technology. High-Tech Industry [00:33:21] Discussion on the high-tech nature of the automotive industry and the responsibility of repair shops to educate customers on the importance...

Karma – The Art of Architecture Design w/ Jason Boyer of Boyer Vertical BRT S04 EP12 (174) 3-19-2023

AZ Tech Roundtable 2.0

Play Episode Listen Later Mar 22, 2023 60:45

Karma – The Art of Architecture Design w/ Jason Boyer of Boyer Vertical BRT S04 EP12 (174) 3-19-2023 What We Learned This Week Architect first, then a Developer. All about the Design of a project. No unlimited budget. You have to work within your constraints to build better projects. Real Estate is a Team sport. Build your relationships as it becomes a major part of your success. Good Design is Good Business Guest: Jason Boyer of Boyer Vertical https://www.linkedin.com/in/jasondboyer/ https://boyervertical.com/ Twitter: BOYER_JDB Portfolio - karmaphx.com / arthausphx.com Karma Booklet 2023: Click HERE Article – Karma Project 2016: Click HERE Article – artHaus Project 2016: Click HERE Architect and Real Estate Developer About “For me, good design isn't about pushing the envelope—it's about redefining it. It's about looking at things differently until the spark appears. From this core inspiration, the projects and teams I work with start a dialogue with stakeholders. And we don't stop until we take you past the finish line. Sure, I want you to be thrilled about the end results. But I also want you to feel like you've been part of the process along the way.” A Masters of Architecture graduate from Arizona State University, Jason was recognized among the top 3 graduates in his class and has since maintained a connection to the ASU school of architecture as an Adjunct Faculty. At age 35 Jason was named Principal and Director of Architecture of the Phoenix office of OWP/P, a notable accomplishment in a profession where the average principal age is 52. In 2009 OWP/P merged with Cannon Design where Jason served as a Principal and Design Leader for Cannon Design's Phoenix based Western Mountain Region office. In 2012 Jason formed Jason Boyer Architects adding real estate development to his entrepreneurial skillset with the successful completion of artHAUS, a nationally recognized transit-oriented infill project. He has since transformed his practice into a real estate development platform, re-establishing it as Boyer Vertical in 2020. Boyer Vertical integrates architecture, development, and design|build construction under a single real estate platform focused on sustainably minded architecturally significant projects throughout Arizona. Jason's career experiences has given him the opportunity to develop a diverse portfolio of building commissions across a spectrum of industries and uses, including all scales of residential, higher education, academic medical, sports, civic and commercial architecture. Jason's community involvement has included the AIA Arizona Executive Board and Phoenix Metro Chapter Executive Board where he served as President in 2017, the Urban Land Institute Arizona Programs Committee, ASU School of Architecture Partners Program, Society for College and University Planning, and the National Intramural-Recreational Sports Association. Specialties: generating value through creative design thinking and strategic problem solving leading technical competency through timeless detailing and appropriate material sensibilities enabling client and project team success through proactive design management prowess Building Typology Strengths: All scales of Residential, Commercial + Mixed-Use, Higher Education, Sports Performance and Health + Wellness Notes Seg. 1 Karma is his current project – housing community with 11 single-family units, two stories, 2500 ft.² each Jason had and LOI in November 2019, then the deal fell through. In March 2020, the deal opportunity was back on, and by June 2020 it was under contract. Construction started February 2021, demo the site and start building. This was the first time Jason was doing commercial scale work, of design, develop and construction. Jason was the architect and developer on this project. He oversaw it from A to Z. The biggest project Jason has worked on is the Center Point Condominiums in Tempe AZ That design took 5 years and was 800 condos and lofts. The upscale Centerpoint condos in Tempe includes two towers — one 22 stories, the other 30 stories. The project has 375-units and initially most of them were priced above $350,000. Now, its new owners are changing the name to West Sixth and turning the units into apartments. Karma is an infell project, residential built in a suburban neighborhood. Neighborhood is Madison Heights near 16th St. and Bethany home. Good residential neighborhood with freeway access, good schools, restaurants, dubbed Arcadia light. The term “infill development” refers to building within unused and underutilized lands within existing development patterns, typically but not exclusively in urban areas. Jason had a particular design for the actual house, where when you walk in the front door you're in the middle of the home. He also designed a flex space or 4th bedroom that can be used as a dedicated home office. Has a split master. Keep in mind this was going on during Covid, and people wanted a home office space. Seg. 2 Any neighborhood project needs to enhance the community. Jason got the funding to purchase 3 outdated parcels. Then did a tear-down to build Karma. Jason‘s background is he is an architect of almost 30 years (1994 ASU Grad School). He has owned a practice, been the principal of the Arizona office of a major US chain doing private development. He has also been a partner in other firms. Jason‘s preference for design is to do cool stuff, and he prefers residential projects. He'll take ideas from his team, and from clients. Then he will synthesize them into a design solution. You always have to be wary of what the cost is, and can the project be built. Most projects do not have an unlimited budget. You have to work within your constraints to build better projects. Often most jobs are messy projects. You need an adaptive reuse of buildings and find good ideas. Seg. 3 How does Jason see himself, as an architect or a developer? Jason is an architect first, and that's foundational to who he is. It has also provided him the opportunities to become a developer. Build your relationships as it becomes a major part of your success. Real estate is a team sport. As you go, you get smarter. You have to align the risk of a project. Everyone works towards the same and goal. Projects are often financed by the bank or private capital groups. It will take 1 year to get a project financed. Prior to the Karma project Jason designed artHaus on Central Ave. This was a 25 condo deal in midtown Phoenix in 2016. Jason was able to accomplish this goal and now has built credibility and trust with lenders. In 2020 when he went for financing for Karma, it took 30 days. What is Jason's next project? He will look at a dozen, before one sticks. He has a few ideas floating around. One is for an 80 unit multi family mixed use what's food type development. Another idea is considering is building modern cabins in the Flagstaff area. Seg. 4 Boyer Vertiscal was started in 2020 with Karma. You have to build your team, and have primary people for each part of the project. Karma project has three construction guys, Elaina doing PR, a bookkeeper, real estate contacts, 3 to 5 architects on the team on the design ( for his next project 2 senior architects, and three interns). Then you need a group of consultants, landscape architect, engineers of civil mechanical electrical structural, lighting, engineering science for noise, power, and Geotech report for soils. They were careful when working on lighting to define sustainable and energy efficient LED lighting. Also put in skylights for natural light with the sun, plus artificial lights. They also wanted to be careful where the glass facades were facing in dealing with the heat. He put his windows at the end of the wall so when sunlight comes in, it paint the wall to light up the room, while also providing privacy. This team is a collaboration designed to optimize the project. Start early with the team working together. He expects to use the same team as before on his next project. Bonus Investors always want to talk about your past track record, what the deal and cost points are. Good design is also good business. One needs to talk about your team, and also build a pool of investors. Jason puts his own money into a project, and he bought one of the homes at Karma. His artHaus project of 2016 had an internal rate of return (IRR) of 17%. Align the rest of people in the project, if you want ownership and projects. Why invest - what it takes to get to a yes. Excess designs accessible, lives in his design space. His neighbors at Karma include his real estate broker Oleg Bortman of The Brokery . Their neighbors live next to the realtor and the architect who designed and sold the project. Related Show: Relentlessly Local Real Estate w/ Oleg Bortman of The Brokery BRT S04 EP08 (170) 2-19-2023 – FULL SHOW: HERE Real Estate Topic: https://brt-show.libsyn.com/category/Real+Estate-Construction-Land-Farming Investing Topic: https://brt-show.libsyn.com/category/investing More - BRT Best of: https://brt-show.libsyn.com/category/Best+Of Thanks for Listening. Please Subscribe to the BRT Podcast. Business Roundtable with Matt Battaglia The show where Entrepreneurs, High Level Executives, Business Owners, and Investors come to share insight and ideas about the future of business. BRT 2.0 looks at the new trends in business, and how classic industries are evolving. Common Topics Discussed: Business, Entrepreneurship, Investing, Stocks, Cannabis, Tech, Blockchain / Crypto, Real Estate, Legal, Sales, Charity, and more… BRT Podcast Home Page: https://brt-show.libsyn.com/ ‘Best Of' BRT Podcast: Click Here BRT Podcast on Google: Click Here BRT Podcast on Spotify: Click Here More Info: https://www.economicknight.com/podcast-brt-home/ KFNX Info: https://1100kfnx.com/weekend-featured-shows/ Disclaimer: The views and opinions expressed in this program are those of the Hosts, Guests and Speakers, and do not necessarily reflect the views or positions of any entities they represent (or affiliates, members, managers, employees or partners), or any Station, Podcast Platform, Website or Social Media that this show may air on. All information provided is for educational and entertainment purposes. Nothing said on this program should be considered advice or recommendations in: business, legal, real estate, crypto, tax accounting, investment, etc. Always seek the advice of a professional in all business ventures, including but not limited to: investments, tax, loans, legal, accounting, real estate, crypto, contracts, sales, marketing, other business arrangements, etc.

313 Day is coming

Play Episode Listen Later Mar 10, 2023 23:57

313 Day is coming! It's so official there's a proclamation by the city council president, celebrating March 13th and Detroit. We talk about some of our favorite things around town, near and far. Jer went out to Mia's bakery in Madison Heights. Devon tried fancy coffee mocktails at Dessert Oasis in downtown Detroit. A vampyre, anyone? 313 Day has a series of events around town, I share some discounts and deals from Buddy's, Eastern Market Brewing, and more... plus Red Hook is opening in Midtown on Monday. Also, a little nostalgia when we found an episode of the show from three years ago this week with a food and restaurant roundup. https://open.spotify.com/episode/08EovHpxKxC7a5Jl0rL7fs?si=0c7052a4e27c40d5 General Motors is doing a big buyout of employees, how will it impact downtown - or has the impact already been felt? Our 2023 Podcast Survey: https://forms.gle/F7eG9WFb4pFUxjvs8 As always - feedback, dailydetroit - at - gmail - dot - com. Support us on Patreon: https://www.patreon.com/DailyDetroit Or as a one-time thing: https://www.buymeacoffee.com/dailydetroit

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City Council Meeting - February 13, 2023

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Play Episode Listen Later Feb 14, 2023 83:49

Madison Heights public meetings brought to you by Michigan Radio.See omnystudio.com/listener for privacy information.

Oakland County pharmacist gets 8 years in prison | Detroit has $156M in surplus money from 2022's budget

Play Episode Listen Later Feb 10, 2023 7:51

44-year-old Yousef Kosho--who operates Great Health Pharmacy in Madison Heights--has been sentenced to eight years in federal prison after pleading guilty to charges of illegally distributing more than 25 thousand opioid pills. Mayor Mike Duggan has submitted a proposed amendment to the City Council, outlining his plan to spend $156 million in surplus funds from the last fiscal year. (Credit: Getty)

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Madison Heights City Council Meeting - January 23, 2022

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Play Episode Listen Later Feb 1, 2023 53:47

Madison Heights public meetings brought to you by Michigan Radio.See omnystudio.com/listener for privacy information.

Michigan Legislature Approves Nearly $1B in Tax Cuts

The Detroit Evening Report

Play Episode Listen Later Jan 27, 2023 3:55

The Michigan Legislature approved $944 million in tax cut proposals Thursday night that will help lower taxes for one million seniors and low-income workers. Plus, vigil to be held in Madison Heights for California shooting victims, Dearborn health department making improvements and more. Do you have a community story we should tell? Let us know in an email at detroiteveningreport@wdet.org.

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Madison Heights City Council Meeting - January 9, 2022

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Play Episode Listen Later Jan 25, 2023 66:28

Madison Heights public meetings brought to you by Michigan Radio.See omnystudio.com/listener for privacy information.

Madison Heights Regular City Council - December 12, 2022

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Play Episode Listen Later Dec 16, 2022 73:03

Madison Heights public meetings brought to you by Michigan Radio.See omnystudio.com/listener for privacy information.

Keep Building – Or Fail! (Guests: Amy Chapman, Jon Hoadley)

A Republic, If You Can Keep It

Play Episode Listen Later Dec 2, 2022 49:16

Donald Trump may be drawing a lot of heat for his Ye-Dinner with white nationalist Nick Fuentes at his Mar-A-Lago crime scene, but his acolytes in Michigan appear to be firmly in control of the state's Republican Party. Potential criminal defendant Matt DePerno appears poised to become the new state Republican chair, but he now has opposition from a more traditional Republican: former congressman Pete Hoekstra. Pete Hoekstra plans to run for Michigan GOP chair against Matt DePerno Pete Hoekstra on "Off the Record" 11-23-2022 State Democrats are in the middle of a different battle: the high-stakes debate over which states will go first in the 2024 presidential primary schedule. The lame-duck state Senate, still under Republican control, is cooperating with efforts to convince the Democratic National Committee to move Michigan to the head of the line. Biden pushes South Carolina as first primary state, elevates Georgia and Michigan - The Washington Post Biden seeks overhaul of presidential nominating calendar, bumping Iowa - Detroit Free Press State Senate votes to hold Michigan's 2024 presidential primary earlier Also in Michigan political news this week: Michigan Board of State Canvassers approves 2022 election results Judge blocks release of search warrant documents in Chatfield investigation Dems' bid to install Coleman Young statue in U.S. Capitol wins GOP support Democrats more positive about Biden post-Midterms | Ipsos Mike Lindell announces his bid for RNC chair following an endorsement by Donald Trump Livengood: New senator hopes to avoid becoming Michigan Senate's Joe Manchin Joining the conversation this week are two of Michigan's top political consultants, Amy Chapman and Jon Hoadley. Chapman's political activism dates back nearly 40 years. While earning her B.A. in politics and journalism from New York University in 1983, she worked on the field staff for former Rep. Andrew Maguire (D) of New Jersey in 1980. After graduating, she worked as the deputy field director and assistant to the political director for former California Senator Alan Cranston (D) when he ran for president in 1984. She was Michigan state director of the Obama presidential campaign in 2008, Oregon state director of the Bill Clinton campaign in 1992 and more recently headed up the Michigan Democratic Party's coordinated campaign. Nine years ago Chapman formed Amy Chapman Consulting, based in Madison Heights to "provide strategic guidance, planning and assessment management" for nonprofit foundations and other organizations. Jon Hoadley served three terms in the Michigan House, representing the Kalamazoo area. Hoadley has been involved in LGBT and progressive political advocacy since college, and has worked on political campaigns since 2004. Currently, he serves on the Michigan Advisory Committee to the U.S. Commission on Civil Rights . Prior to his election to the Michigan Legislature, he became president and owner of Badlands Strategies, a progressive public affairs consulting firm. During this time he managed a local campaign to defend Kalamazoo's local non-discrimination ordinance, and assisted with a similar campaign in Royal Oak. He also managed the campaign to elect Justice Bridget Mary McCormack and worked with the Unity Michigan Coalition. ________________________________________________ This week's podcast is underwritten by Practical Political Consulting and EPIC-MRA. We thank them for supporting "A Republic, If You Can Keep It."

Madison Heights City Council - November 28, 2022

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Play Episode Listen Later Nov 30, 2022 68:51

Madison Heights public meetings brought to you by Michigan Radio.See omnystudio.com/listener for privacy information.

Madison Heights City Council Meeting November 14, 2022

politics news government city council meeting michigan radio madison heights

Play Episode Listen Later Nov 19, 2022 45:50

Madison Heights public meetings brought to you by Michigan Radio.See omnystudio.com/listener for privacy information.

The Benefits of Purchasing EV's For Tenured Technicians – Bill Nalu [RR 795]

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Play Episode Listen Later Nov 8, 2022 38:21

Bill Nalu is purchasing 2 Electric Vehicles for two of his technicians with plans to hand over the title once they are paid for. Find out why these purchases are so critical for his business and his employees. Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill's previous episodes HERE. Key Talking Points Bill is purchasing 2 EV vehicles for his two technicians- financing the car for 6 years, and when last payment is done he will hand the title to them The cost of gasoline- Bill started giving his employees $75 per month to offset the cost How are you going to keep yourself ahead of the curve with the rest of the industry? Golden Handcuffs- there's nothing more repelling in the relationship than somebody that you feel is trying to keep in their relationship against your will Employer retention- continue to have conversations with your employees about their future with the business Charging stations (less than 1% of stations are in Michigan)- reach out and collaborate with your local power company. Load sharing- distributing power depending on how many vehicles are plugged in. Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner:

Madison Heights City Council Meeting - October 10, 2022

politics news government city council meeting michigan radio madison heights

Play Episode Listen Later Oct 15, 2022 58:10

Madison Heights public meetings brought to you by Michigan Radio.See omnystudio.com/listener for privacy information.

Madison Heights City Council Meeting - September 26, 2022

politics news government city council meeting michigan radio madison heights

Play Episode Listen Later Sep 29, 2022 28:07

Madison Heights public meetings brought to you by Michigan Radio.See omnystudio.com/listener for privacy information.

DTE: 6,000 customers without power | Mother of Fraser teen claims son is innocent in fatal stabbing of classmate | DPD officer wounded while responding to a call

Play Episode Listen Later Sep 19, 2022 7:43

DTE is reporting just under 6,000 customers without power -- with most outages effecting New Baltimore, Warren, Madison Heights, Troy, and West Bloomfield following severe storms Monday morning. WWJ's Charlie Langton has the story Laura Hibbert says her son was acting in self defense when he and his best friend were targeted for nearly three weeks and eventually attacked by a group led by a 17-year-old boy -- all of this apparently happening over a girl. WWJ's Luke Sloan has more. A Detroit Police Officer is in the hospital after being shot in the leg accidentally by a fellow officer around 5 p.m. yesterday on Prevost street on Detroit's west side. (Credit: Charlie Langton/WWJ)

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Madison Heights City Council Meeting - August 22, 2022

politics news government city council meeting michigan radio madison heights

Play Episode Listen Later Aug 26, 2022 90:08

Madison Heights public meetings brought to you by Michigan Radio.See omnystudio.com/listener for privacy information.

Madison Heights City Council Meeting August 8, 2022

politics news government city council meeting michigan radio madison heights

Play Episode Listen Later Aug 20, 2022 51:09

Madison Heights public meetings brought to you by Michigan Radio.See omnystudio.com/listener for privacy information.

Ford Bronco leads police on a chase in Detroit | 2 people drowned in Lake Michigan Monday | Thousands without power in Madison Heights and Royal Oak

Play Episode Listen Later Aug 9, 2022 5:30

At least one suspect is in custody after a Red Ford Bronco led police on a chase before wrecking early this morning in Detroit. /people are starting to line up at a gas station on Detroit's east side because of a FREE gas giveaway, WWJ's Charlie Langton has that story. Beth Fisher reports a man and woman both drowned in Lake Michigan Monday. And finally, thousands without power in Madison Heights and Royal Oak after a fire occurred at a substation. (Photo Credit: Charlie Langton/WWJ)

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Pod Suey Voters Guide Vol. 2 ~ August 5, 2022

Pod Suey

Play Episode Listen Later Aug 5, 2022 91:34

0:19 ~Tudor Dixon Republican Gubernatorial Nominee on Paul W. Smith. 8:35 ~Tudor Dixon Republican Gubernatorial Nominee on All Talk. 18:38 ~Tudor Dixon Republican Gubernatorial Nominee on The Guy Gordon Show. 28:04 ~Incumbent Democrat Governor Gretchen Whitmer on the Paul W. Smith Show. 35:48 ~Monica Miller Director for a Pro Life Society discusses abortion on the ballot on the Guy Gordon Show 44:45 ~Democrat Congresswoman Haley Stevens running in the 11th district which covers Madison Height, Royal Oak, Berkley, Clawson, Troy, Birmingham, Orchard Lake, Waterford, White Lake, Walled Lake, Wolverine Lake, West Bloomfield, Bloomfield, Bloomfield Hills, Farmington and Farmington Hills. 55:30 ~Shri Thanedar Democrat Nominee 13th congressional district, The Grosse Pointes, Highland Park, Hamtramck, eastern half of Detroit, Downriver, and Wayne. 1:06.25 ~Martell Bivings Republican Nominee 13th congressional district The Grosse Pointes, Highland Park, Hamtramck, eastern half of Detroit, Downriver, and Wayne. 1:12.58 ~Republican Congressman Tim Walberg running in the 5th district, which stretches across both the Indiana and Ohio border and includes the cities of Monroe, Adrian, Jackson, Hillsdale, Marshall, Coldwater, Sturgis, Niles and New Buffalo. 1:22.28 ~Republican Congressman John Moolenaar running in the 2nd district which covers Barry County, Eastern Eaton County, and runs along Ionia, Gratiot, the very western edge of Midland County, a large portion of eastern Gladwin county, west across the state to Mason County, portions of Manistee and Wexford at it's northern edge down to Muskegon county and a reverse pacman shaped portion of Kent County that surrounds Grand rapids

Madison Heights City Council Meeting - July 25, 2022

politics news government city council meeting michigan radio madison heights

Play Episode Listen Later Jul 29, 2022 28:52

Madison Heights public meetings brought to you by Michigan Radio.See omnystudio.com/listener for privacy information.

Episode 11: Collaborative Approach to Orthotic Management with Nikki Warner, MPT, Seth Cochrill, CO and Tiffany Crowe

Evidence To Excellence: News In Neuroplasticity and Rehab

Play Episode Listen Later Jul 26, 2022 32:19

Listen in to learn more about a collaborative team approach to orthotic management for individuals with locomotion and mobility challenges. Our host, Polly Swingle, discusses the importance of proper evaluation, prescription, and implementation of orthotics for individuals with neurological conditions and is joined by a panel who know all about this! Orthotist Seth Cochrill, CO, Physical Therapist Nikki Warner, MPT and Tiffany Crowe, a brain cancer survivor living with hemiplegia, all sit down with Polly to discuss the impact of a collaborative approach to orthotics.Nikki Warner is a graduate of the class of 2000 University of Michigan-Flint Master's of Physical Therapy program. She has dedicated her career to neuro field for the last 22 years. Her specialties include working with populations such as amputees, TBI, CVA, SCI and PD. She has been an expert trainer for Mobility Research's LiteGait for the last 16 years. She is currently the Lead PT for residential and community-based rehab program at The Recovery Project.Seth is a Certified Orthotist with Wright & Filippis providing care for patients from the Madison Heights location. He began his career in the Orthotic & Prosthetic Field in 2006 as an assistant at Wright & Filippis RIM office. Seth attended Northwestern University receiving a certificate in Orthotics. He enjoys working with children and also people with neurological and neuromuscular disorders. Seth values relationships with patients, therapists, and physicians to achieve a team approach for orthotic care. This team approach allows for successful outcomes and patients able to achieve personal goals. Tiffany Crowe is a 16 year survivor of brain cancer after being diagnosed when she was a senior in high school. Since her diagnosis, Tiffany has undergone twelve brain surgeries, which resulted in left hemiplegia with limited mobility in her left arm and leg. She has a great deal of experience with physical and occupational therapy, and with the use of various orthotics to help improve her functional mobility and safety. Tiffany shares her story and experiences to help shed light on what it's like for those living with disabilities, and how important a team approach is to her overall care. Show Notes: The Recovery Project: www.therecoveryproject.net @recoveryproject www.facebook.com/TheRecoveryProjectLLC/Wright & Filippis: www.firsttoserve.com or call 1.800.482.0222Trend-Able:https://www.trend-able.com@trend.able

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Madison Heights City Council Meeting - July 11, 2022

politics news government city council meeting michigan radio madison heights

Play Episode Listen Later Jul 15, 2022 90:27

Madison Heights public meetings brought to you by Michigan Radio.See omnystudio.com/listener for privacy information.

Are You Selling Customer Experience or Price? [THA 284]

Play Episode Listen Later Jul 14, 2022 42:57

How often are you checking on the overall health of your business with your team members involved? Are you identifying and working on the strengths, weaknesses, opportunities, and threats, known as SWOT? How do you start a SWOT analysis? What are the benefits? How do you find your blindspots? Does knowing your SWOT give you a competitive advantage? My panel takes a deep dive into the value of SWOT and shares their own experiences. Watch the Episode on https://www.youtube.com/watch?v=1i9MpDUnUhY (YouTube) Rob Choisser, https://choisserautorepair.com/ (Choisser Automotive Services), Davidsonville, MD. Listen to Rob's previous episodes https://remarkableresults.biz/?s=%22choisser%22 (HERE) Jim Hayes, General Manager of https://www.pacificmotorservice.com/ (Pacific Motor Service, )CA, Listen to Jim's previous episodes https://remarkableresults.biz/?s=%22Jim+hayes%22 (HERE) Bill Nalu, https://www.interstateautocare.com/ (Interstate Auto Care), Madison Heights, MI. Listen to Bill's previous episodes https://remarkableresults.biz/?s=%22bill+nalu%22 (HERE). Key Talking Points “Who is running this ship?” Is it the customer or is it you? Your answer to this question may just be the most important lesson you'll ever learn as a shop owner. We are the experts” Customers will be taken care of at a high level Experience- providing the feel of the hospitality industry. “…exceed the expectations of every guest, every time.” –Pebble Beach Mission The consumer is a price checker, the customer understands the value of repair, and clients leave credit cards and keys Never compromise trust and integrity by diverting your processes and procedures Are you mentoring your customers that build trust? Why can doing /not doing these promote loss vs gain? People often avoid the potential of losing more than they pursue the hope of gaining. What are the desired outcomes of owning a vehicle? Sell these – They are PRICELESS. When a customer loses one of their desired outcomes they come to you. Freedom, Efficiency, Excitement, Recognition, Safety, Utility, Exploration Connect with the Podcast http://aftermarketradionetwork.com (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ (getshopware.com) https://aftermarketradionetwork.com/ () https://remarkableresultsradio.captivate.fm/listen ()

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Madison Heights City Council Meeting - June 27, 2022

politics news government city council meeting michigan radio madison heights

Play Episode Listen Later Jul 5, 2022 38:21

Madison Heights public meetings brought to you by Michigan Radio.See omnystudio.com/listener for privacy information.

Adam Wooley - Madison Heights Lamphere

Extra Innings

Play Episode Listen Later May 26, 2022 18:44

Welcome to Episode 8 of the State Champs! Extra Innings podcast hosted by Lorne Plant. This week, we're joined by Grosse Pointe South Head Coach Dan Griesbaum.Presented by Lawrence Technological University and sponsored by DMC Rehabilitation Institute of Michigan, Detroit Athletic Club Foundations Athlete of the Year Awards, Michigan High School Baseball Coaches Association

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Ethics 101 [THA 272]

Play Episode Listen Later Apr 21, 2022 36:11

Did you know ethics, culture, and team go hand in hand in a successful business? Doing the right thing means having full transparency, trust, and integrity. Listen firsthand to my panel as they discuss ethics 101 and some standout scenarios they've experienced. Watch the Episode on https://www.youtube.com/watch?v=tjHvqd2DSII (YouTube) Andy Pollina, https://www.legacyautotechgr.com/ (Legacy Auto-Tech), Grand Rapids, MI. Listen to Andy's previous episodes https://remarkableresults.biz/?s=%22pollina%22 (HERE) Bill Nalu, https://www.interstateautocare.com/ (Interstate Auto Care), Madison Heights, MI. Listen to Bill's previous episodes http://xn--thanks%20to%20tom%20sciortino%20and%20john%20armstead%20for%20their%20contribution%20to%20the%20aftermarket%20link%20to%20the%20books%20page%2C%20highlighting%20all%20books%20discussed%20in%20the%20podcast%20library%20here-vi37lfa.%20leaders%20are%20readers.%20listen%20for%20free%20on%20apple%20podcasts%2C%20google%20podcasts%2C%20spreaker%2C%20iheart%20radio%2C%20spotify%2C%20podchaser%2C%20and%20many%20more.xn--%20mobile%20listening%20apps%20here%20find%20every%20podcast%20episode%20here-gx20c.%20every%20episode%20is%20segmented%20by%20series%20here.%20key%20word%20search%20here.%20be%20socially%20involved%20and%20in%20touch%20with%20the%20show:%20Facebook%C2%A0%C2%A0%C2%A0Twitter%C2%A0%C2%A0%C2%A0Linked%20In%C2%A0%C2%A0%C2%A0Email%20Join%20the%20Ecosystem%20%E2%80%93%20Subscribe%20to%20the%20INSIDER%20NEWSLETTER%20HERE.%20Buy%20me%20a%20coffee%20Are%20you%20seeing%20auto%20shops%20in%20your%20area%20get%20hundreds%20of%205-star%20Google%20reviews%20and%20are%20you%20feeling%20left%20behind%20because%20your%20shop%20only%20has%20a%20few/?%20Hey%20look,%20Broadly%20is%20your%20answer%20to%20getting%20more%20online%20reviews.%20With%20more%20reviews,%20your%20business%20will%20rank%20higher%20in%20search%20results%20%E2%80%94%C2%A0and%20that%20means%20more%20customers%20coming%20into%20your%20shop%20every%20day.%20Broadly%20helps%20you%20automatically%20request%20reviews%20so%20that%20your%20customers%20can%20promote%20your%20business%20with%20just%20one%20click.%20When%20you%20immediately%20ask%20for%20a%20review%20after%20service,%20when%20the%20experience%20is%20still%20fresh%20in%20their%20mind,%20you%E2%80%99re%20more%20likely%20to%20get%20a%205-star%20positive%20review.%20Plus,%20asking%20for%20feedback%20makes%20your%20customer%20feel%20valued%20and%20more%20connected%20to%20your%20business.%20Isn%E2%80%99t%20that%20what%20you%20want%20a%20connected%20customer?%C2%A0See%20how%20Broadly%20can%20help%20grow%20your%20auto%20shop.%C2%A0%C2%A0Visit%20www.getbroadly.com/carm%20to%20learn%20more. (HERE). Tom Schearer, https://www.schearers.com/ (Schearer's Sales and Service), Allentown, PA Key Talking Points Ethics means doing what is right, not what is easy. Integrity: Doing the right thing even when nobody is looking. The hard part is that “ethical” is so subjective. There will never be one iron-clad “ethics manual” because one's ethics are based on so many factors such as Upbringing, culture, faith, tradition, etc. Guide customers and be transparent- the value proposition is based on integrity and ethics DVI's- adds to ARO and gives customers a report they deserve What is your shop's character? How do you care about your customer's and employees' safety? "Rules of Engagement" - identify what you want instead of focusing on what you don't want Ask the right questions- “discovery conversation” building trust Ethics are continually evolving due to many factors such as technology, changing societal norms, science, hard lessons, etc. Ethics as it applies to automotive service: Pricing, Employee Compensation, Warranty: how much do you need to cover in the case of a part failure that you won't be reimbursed for? Continue to lead by example Connect with the Podcast http://aftermarketradionetwork.com...

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Are You Offering ‘Only' Synthetic Oil Services? [THA 270]