Podcast appearances and mentions of Madison Heights

The clock is ticking down to the big meal, and grocery aisles across Metro Detroit are packed. WWJ's Jon Hewett is braving the crowds at the Meijer in Madison Heights as our Tracey McCaskill and Tony Ortiz run down down the headlines for your Wednesday afternoon. (Photo: Getty Images)

This week, we're interviewing Rae Stoloff, the community engagement librarian at the Madison Heights Public Library. We're also joined by a special guest cohost, Becca Russell (former guest, as well), from the Royal Oak Public Library! We're talking about makerspaces, third places, libraries of things, and so much more! https://www.madison-heights.org/library  https://ropl.org/1532/Library 

This week, Drewby and Yergy head to Michigan to discuss a case that's been widely requested for weeks now, and that's the case of Giovanni Jennings. Giovanni was an adorable little boy that lived with his mother, Elaina Jennings, and her new man, Daniel Giacchina. While in the couple's trailer park home, which they shared with Daniel's grandmother, Daniel would confine Giovanni to a corner and would shoot at him with a BB gun. In the end, poor Giovanni, known as Chulo, met his fate after Daniel stapled the little boy to the wall of the corner.  Support Our Patreon: https://www.patreon.com/themiserymachine PayPal: https://www.paypal.me/themiserymachine Join Our Facebook Group: https://t.co/DeSZIIMgXs?amp=1 Instagram: miserymachinepodcast Twitter: misery_podcast Discord: https://discord.gg/kCCzjZM Sponsor T-Shirt Request Form: https://forms.gle/BfyTmRn8WofLdTkc6 #themiserymachine #podcast #truecrime Source Material: https://www.facebook.com/reel/279623167697558/?s=fb_shorts_tab&stack_idx=0 https://www.dailymail.co.uk/news/article-13740571/Giovanni-chulo-jennings-Giacchina-stapled-Madison-Heights.html https://www.mlive.com/news/2024/08/6-year-old-boy-died-all-day-younger-brother-tells-investigators.html https://www.mlive.com/news/2024/08/police-investigate-death-of-boy-6-found-badly-injured-in-mobile-home-park.html https://www.mlive.com/news/2024/08/pair-charged-with-lying-to-officer-in-connection-to-death-of-6-year-old-boy.html https://www.rcaleks.com/obituaries/obituary-listings?obId=32683588 https://www.candgnews.com/news/mother-boyfriend-charged-in-horrific-death-of-6yearold-child-6321 https://www.sepsis.org/sepsisand/perforated-bowel/ https://www.the-sun.com/news/12192798/giovanni-chulo-jennings-final-days-revealed/ https://www.wowt.com/2024/08/10/woman-her-boyfriend-charged-unfathomable-abuse-death-6-year-old-boy/ https://people.com/mother-boyfriend-charged-6-year-old-was-allegedly-confined-beaten-before-death-prosecutor-8694215 https://www.detroitnews.com/story/news/local/oakland-county/2024/08/09/murder-charges-added-against-2-accused-death-madison-heights-boy/74738013007/ https://www.oakgov.com/Home/Components/News/News/1554/ https://www.mlive.com/news/2024/08/boy-6-who-died-was-confined-beaten-bound-before-he-was-found-at-mobile-home-park.html https://www.clickondetroit.com/news/local/2024/08/09/6-year-old-oakland-county-boy-was-stapled-to-wall-shot-with-bb-gun-before-death-officials-say/ https://www.youtube.com/watch?v=ejkfvSeSChI https://www.youtube.com/watch?v=1PgYKvijAOQ https://www.youtube.com/watch?v=ec0HySapaSM https://www.youtube.com/watch?v=m-AD6JX4zh4 https://www.youtube.com/watch?v=-nuOl_EnUAg https://www.facebook.com/profile.php?id=100027733744150 https://www.facebook.com/profile.php?id=100047571480755&comment_id=Y29tbWVudDoyNTA3NzY0NzA5NDM2NDMwXzI1MTA1NjM2MjU4MjMyMDU%3D https://www.facebook.com/elaina.jennings.75 https://www.facebook.com/photo.php?fbid=200480534880995&set=pb.100047571480755.-2207520000&type= https://www.facebook.com/permalink.php?story_fbid=pfbid0iHCSGKLMMh6FVtmexbPxxQZiXVX9p4WFo94S5ZeyHC4WHeWwzdBbNotkuv6U6scFl&id=100027733744150 https://www.facebook.com/profile.php?id=100042147570867 https://www.facebook.com/anne.p.nix https://www.facebook.com/photo.php?fbid=7378855855458723&set=pb.100000031447189.-2207520000&type=3 https://www.facebook.com/photo.php?fbid=3863462643664746&set=pb.100000031447189.-2207520000&type=3 https://www.gofundme.com/f/family-in-need-everything-lost-to-fire-emergency?utm_campaign=p_cp+share-sheet&utm_content=facebook_cta_control&utm_medium=social&utm_source=facebook https://www.facebook.com/esteban.cabrera.50 https://www.facebook.com/search/top/?q=misery%20machine%20giovanni%20chulo%20jennings

Up at MLA Adam interviews several librarians and library workers on the topic of Makerspaces and libraries.  The librarians and library staff in question are Rei over at Madison Heights,  Matt over at Rochester Hills, Michael over at Northville, And Krista over at Sterling Heights.   All their libraries are cool and they all have cool Makerspaces.   Lexi was enjoying a birthday surprise from her partner.  Everyone say "Awwwww" for Lexi.

On July 30, 2024, a frantic 911 call from Madison Heights, Michigan, reported that six-year-old Giovanni "Chulo" Jennings had stopped breathing. When first responders arrived, they found Chulo unresponsive with severe physical trauma, indicating a pattern of abuse. Despite efforts to save him, Chulo succumbed to his injuries less than 24 hours later. The autopsy revealed a history of confinement, starvation, and brutal beatings.Initially, Chulo's mother, Elena Rose Jennings, claimed she left him with his biological father. However, it was soon discovered that Chulo's father had a solid alibi. The investigation then turned to Elena and her boyfriend, Daniel Giacchina. The truth emerged that Daniel had been left in charge of Chulo and his siblings and had violently assaulted Chulo days before his death.Text messages between Elena and Daniel revealed horrifying details of the abuse, including confining Chulo in a makeshift pen and laughing about the mistreatment. Both Elena and Daniel have been arrested and face charges of first-degree murder and child abuse, with the potential for life imprisonment.Join us as we get into the disturbing details of this case. Share your thoughts in the comments below and subscribe for more episodes.Past cases mentioned in this episode:Midweek Mini | Domestic Abuse Counselor Arrested for Domestic Abuse | The Case of Jayne Ruddhttps://murderandlove.com/midweek-mini-domestic-abuse-counselor-arrested-for-domestic-abuse-the-case-of-jayne-rudd/An Important Conversation About the Hidden Reality of Male Domestic Abuse – The Case of Alex Skeelhttps://murderandlove.com/an-important-conversation-about-the-hidden-reality-of-male-domestic-abuse-the-case-of-alex-skeel/Sources:https://www.the-sun.com/news/12192798/giovanni-chulo-jennings-final-days-revealed/https://www.canmichigan.com/blog/michigan-couple-charged-with-first-degree-murder-and-child-abuse-in-death-of-6-year-old-giovanni-chulo-jennings-appear-for-continuation-of-probable-cause-hearinghttps://www.fox2detroit.com/news/charge-update-expected-after-6-year-old-boy-beaten-death-madison-heightshttps://www.detroitnews.com/story/news/local/oakland-county/2024/08/09/murder-charges-added-against-2-accused-death-madison-heights-boy/74738013007/https://www.candgnews.com/news/mother-boyfriend-charged-in-horrific-death-of-6yearold-child-6321https://www.wxyz.com/news/mom-boyfriend-charged-in-murder-of-6-year-old-boy-confined-to-pen-beaten-officials-sayhttps://www.wwnytv.com/2024/08/10/woman-her-boyfriend-charged-unfathomable-abuse-death-6-year-old-boy/https://www.freep.com/story/news/local/michigan/oakland/2024/08/09/michigan-mom-and-boyfriend-son-fatal-beating/74742011007/**********************************************************************************HOW TO SUPPORT LOVE AND MURDER:

Or maybe it's the other way around

Join our panel of shop owners as they discuss the worst advice they've received in the automotive business: "Be the cheapest in town; it will get you more business." "Don't give a price over the phone." "Don't get personal." "DVI's are not worth the extra time." "You'll never make it because you're too honest." "Don't hire a business coach." Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill's previous episodes HERE. Judy Zimmerman Walter, Zimmerman's Automotive, Mechanicsburg, PA. Listen to Judy's other episodes HERE. Jesse Matthews, Matthews Mobile Mechanic LLC. Listen to Jesse's other episodes HERE Brian Winograd, Broadway Transmissions and More, Red Lion, PA Show Notes Watch Full Video Episode Judy's Experience with Cheap Advice (00:02:57) Judy shares her father's experience with advice to be the cheapest to attract customers. Bill's Perspective on Pricing (00:03:47) Bill discusses the pitfalls of being the cheapest and the importance of quality over price. Brian's Insights on Industry Standards (00:06:29) Brian emphasizes the value of hiring professionals for quality work in any industry. Communication of Value (00:10:46) Brian highlights the need for better communication of the value provided to customers. Jesse's Coaching Advice (00:12:22) Jesse recounts his father's skepticism about business coaching and the importance of seeking guidance. Brian on the Value of Websites (00:14:03) Brian recalls being advised against investing in a website, which he later found invaluable. The Inner Business Person (00:16:44) Carm discusses the concept of the "inner business person" and its importance in business growth. Judy's Advice on Competition (00:17:47) Judy shares a piece of dubious advice about removing competitors' oil stickers, highlighting ethical concerns. Shop management systems (00:18:28) Discussion on the significance of effective shop management systems for profitability and efficiency. Handling customer inquiries about pricing (00:20:45) Exploration of the complexities surrounding giving prices over the phone and customer engagement. The art of conversation with customers (00:21:04) Emphasis on the need for better communication skills to engage customers effectively. The value of customer trust (00:22:45) Discussion on how to build customer trust and the importance of in-person interactions. The role of visual aids in service (00:26:12) Highlighting the effectiveness of visual aids in explaining vehicle issues to customers. Customer misconceptions about vehicle maintenance (00:27:20) Addressing common customer beliefs about car longevity and the need for regular service. The value of coaching in business (00:28:30) Discussion on the advantages of hiring coaches for personal and business growth.

Craig S. Maloney age 52 of Madison Heights formerly of Royal Oak, passed away on Tuesday, April 2, 2024 at his residence with his family at his side. It was with great sadness that I heard of the passing of Craig Maloney. We knew him through his podcast https://openmetalcast.com, which is a member of the https://freeculturepodcasts.org/ Creative Commons podcasts. Our thoughts go out to his Family and Friends. https://www.davidrevoy.com/article1021/goodbye-craig-maloney https://octodon.social/@kattni/112202546947731897 Kattni @kattni@octodon.social https://decafbad.net/about/ Blog Craig Maloney More than you cared to know https://fosstodon.org/@pyohio/112259341818484139 The PyOhio community recently lost a good friend https://www.legacy.com/us/obituaries/name/craig-maloney-obituary?id=54791928 Craig Maloney Obituary

It's been a busy week up at the 2024 Mackinac Policy Conference, put on by the Detroit Regional Chamber. But what are some of the things happening that could impact you? State Representative Mike McFall of the 8th District stopped by and talked about what's moving through Landing and made the Governor's proposed budget. We'll dive into the latest policy discussions and legislative efforts impacting Metro Detroit and beyond. In this episode, we cover: Redistricting Changes: Representative McFall discusses the recent redistricting that will see him campaigning for House District 14, which includes parts of Madison Heights, Hazel Park, and Warren. Learn how these changes are reshaping local representation. Public Transit Initiatives: McFall, co-chair of the Public Transit Caucus, shares insights on the new bill package aimed at expanding public transit, affordable housing, and placemaking efforts across Michigan. Discover how $2 billion over ten years could transform the state's transit landscape. Affordable Housing Crisis: Addressing the housing shortage, McFall talks about initiatives to create consistent funding for affordable housing, targeting the "missing middle" and ensuring more Michiganders can find affordable places to live. Retirement Savings Legislation: Learn about the "MI Secure Retirement" bill, which aims to provide retirement savings options for Michigan workers, particularly those employed by small businesses, to help them avoid financial hardship in their later years (and save the state taxpayers money in the long run). Future Prospects: McFall shares his vision for the next year, hoping for the successful passage of critical legislation and a statewide focus on housing and transit issues that have traditionally been seen as regional concerns. I hope you find this an insightful episode on the policy efforts shaping the future of Metro Detroit and Michigan. Our all-local daily podcast is on Apple Podcasts: https://lnk.to/dailydetroitonapple Spotify: https://lnk.to/dailydetroitonspotify Join us as a member at: https://www.patreon.com/DailyDetroit

WWJ Auto Beat Reporter Jeff Gilbert says it's starting to look like the auto industry will see relatively little impact from the Baltimore port closing. The Port of Baltimore is the most important in the country when it comes to shipping automobiles. -- A man and woman were found dead Wednesday in a Madison Heights home that had caught fire. After an investigation, WWJ's Darrylin Horne says authorities have determined the man stabbed the woman to death and then turned the knife on himself. (PHOTO: Benjamin Chambers/Delaware News Journal/USA TODAY)

A reflection on the rewards that come from the challenges of parenting and leadership. The joy lies in witnessing individuals—be they our children or our employees—discover and develop their passions and talents. As leaders and parents, our greatest contribution is to offer guidance and support, fostering an environment where intrinsic motivation and self-assessment can flourish. Bill Nalu uncovers the essence of effective parenting and leadership lies in the ability to inspire and guide without overshadowing the individual journeys. Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill's previous episodes HERE. Show Notes Watch Full Video Episode Reflection on Parenting (00:01:54) Reflecting on the challenges of parenting and the lessons learned, and drawing parallels with managing a work family. Parenting Techniques Applied to Work (00:02:13) Applying parenting techniques and life hacks to the work family, discussing the lessons instilled in children and their application to the business. Discipline and Partnership (00:04:11) Discussion about disciplining children, the concept of partnership in parenting, and the roles of mom and dad. Teaching Life Lessons (00:06:33) Sharing experiences of teaching life lessons to children and drawing parallels with guiding employees in the workplace. Cultural Story and Leadership (00:09:47) Emphasizing the importance of culture and storytelling at work and its correlation with parenting at home. Setting Expectations (00:11:06) Sharing a personal story about setting expectations for children and how it relates to instilling pride and professionalism in employees. Integrity and Honesty (00:16:43) Emphasizing the importance of integrity and honesty in parenting and how it translates to guiding employees in the workplace. Parenting and Leadership Alignment (00:17:46) Highlighting the importance of alignment between parents and managers in parenting and business to avoid undermining each other. Parenting classes and attributes (00:19:01) Discussion on the requirement and value of parenting classes and the importance of instilling independence in children. Impact of family dynamics on business (00:20:31) Exploring the correlation between family dynamics at home and in the business, and the impact of closeness on business relationships. Grieving and its impact on business (00:22:20) The lasting impact of personal loss on individuals and how it can affect their behavior and decisions in business. Emotional intelligence and communication (00:25:41) The importance of emotional intelligence and effective communication in both parenting and business relationships. Work-life balance and family dynamics (00:33:28) The influence of family dynamics and work-life balance on business decisions and relationships. Parenting and Passion (00:36:54) Discussion on nurturing children's interests and allowing them to explore different activities to discover their passions. Leadership and Delegation (00:37:46) Reference to the E-Myth book and the importance of delegating tasks to grow a business. Work Environment and Productivity (00:38:55) Effective parenting parallels with effective leadership in the workplace, emphasizing the importance of focusing on health and safety issues and not micromanaging. Organizational Culture (00:39:45) Debate on the significance of workplace organization and cleanliness in relation to productivity and employee growth. Encouragement vs. Praise (00:40:51) Differentiating...

Today on the show, my guest is State Representative Mike McFall. The 8th House District he serves spans from Madison Heights, through Hazel Park, and into Detroit down into Midtown. Our conversation is wide-ranging and talks about bridging divides between the city and suburbs, transit, changes in our region in the last couple of decades, and a lot more. Before going to Lansing, Mike served as a councilperson in Hazel Park, with one of his focuses being on improving the downtown district. The Rundown: 03:02 - The issue with calling Hazel Park "Hazeltucky" 04:15 - It's not your fathers Hazel Park 07:35 - New residents coming in 08:13 -  Where young professionals are really going - Hazel Park, Madison Heights, etc. 10:51 - In many ways, the intersection of I-696 and I-75 is a huge draw say realtors 12:10 - With so many changes, it's time to update the mental map about Metro Detroit 13:54 - How do you handle the responsibility of a house district spanning so many communities with differences in their needs 17:46 - The inner ring areas have changed dramatically 18:37 - Starting a transit caucus in the state legislature 22:46 - What would you say to a constiuent who is against transit? 23:38 "I don't know how else we're gonna move our region forward without transit" 24:10 - Do you have a vision of what that could look like? 24:40 - What about public-private partnerships to fund transit? 27:26 - What are things you're looking forward to in 2024? 29:14 - What do you say to people frustrated with legislative progress in 2023? Thanks to today's sponsor, City Bird Detroit. Support the businesses that support us this holiday season. Feedback as always - dailydetroit - at - gmail - dot - com or 313-789-3211 Follow us on Apple Podcasts: https://lnk.to/dailydetroitonapple  Or Spotify: https://lnk.to/dailydetroitonspotify  Thanks to our members: http://www.patreon.com/dailydetroit  Or those who do a one-time contribution: http://www.buymeacoffee.com/dailydetroit

Yes, we know there's a UAW strike. But this early, there's not that much to add or discuss. So we're going to do what we usually do on Fridays and cover where to go around town. 02:07 - Devon highlights Dearborn's Shibam Yemeni coffee. 05:45 - Anthology in Eastern Market is a great birdwatching spot 07:15 - Sullivan's Steakhouse in the Book Cadillac opens! Devon has a first look and thoughts 11:27 - Where we've been - Iron Gate in downtown Wyandotte 15:41 - Treat Dreams closes in Detroit's Midtown after eight years. Locations continue in Madison Heights, Ferndale and Grosse Pointe Woods. 19:30 - Lululemon is temporarily moving to the old Under Armour space on Woodward while their spot gets remodeled. And we learn about Devon's pants. Feedback as always - dailydetroit - at - gmail - dot - com or 313-789-3211 Follow us on Apple Podcasts: https://lnk.to/dailydetroitonapple  Or Spotify: https://lnk.to/dailydetroitonspotify  Thanks to our members: http://www.patreon.com/dailydetroit  Or those who do a one-time contribution: http://www.buymeacoffee.com/dailydetroit  

Carm Capriotto introduces a special edition of Remarkable Results Radio featuring the Joe's Garage training bay at AAPEX that provides training and career opportunities this fall. Our panel discusses the unique opportunity at Joe's Garage, where they will bring together people from distribution, trainers, shop owners, and lead technicians to work on vehicles in real time. They also discuss the importance of quality parts, attracting the youth to the industry, professionalism, continuous learning, and the impact of attending AAPEX. They are passionate about the future of the automotive industry and encourage young talent to join. Jason Rainey, Vice President, NAPA Auto Care. Jason's previous episodes HERE Dwayne Myers, Dynamic Automotive, 6 locations, Maryland. Dwayne's previous episodes HERE. Frank Scandura, Frank's European Service, Las Vegas, NV. Frank's previous episodes HERE. Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill's previous episodes HERE. Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL.  Andy's previous episodes HERE. Vic Tarasik, CEO of Shop Owner Coach. Vic's previous episodes HERE. Show Notes Watch Full Video Episode The Training Bay at AAPEX (00:00:01) Discussion about Joe's Garage, a teaching and repairing opportunity at AAPEX, and the upcoming service awards. Bringing Industry Professionals Together (00:02:11) Explaining the unique opportunity at Joe's Garage to bring together people from distribution, teachers, shop owners, and lead technicians to work on vehicles. Benefits and Opportunities (00:04:15) Discussion about the benefits of attending AAPEX, including exposure for products, software demonstrations, and the opportunity to help veterans and educate the next generation. The push for skilled trades (00:08:48) Discussion about the opportunity and importance of skilled trades in the industry, and the potential career path for students. The bridge between generations (00:09:49) Exploring the role of experienced technicians and shop owners in mentoring and fostering the younger generation in the industry. Challenges of organizing the event (00:11:46) Discussion about the challenges faced in bringing together various industry stakeholders and working towards a common vision for the event. The importance of quality parts (00:16:47) Encouraging suppliers to make better parts to avoid returns and ensure customer satisfaction. The role of NAPA in the industry (00:17:20) Acknowledging NAPA's support and their understanding of the...

Thomas Howie of Madison Heights discovered a clawed rat's foot in his minestrone soup mid-bite. Attorney Daniel Gwinn of Troy-based law firm Gwinn Legal, PLLC has filed a $75K lawsuit against Olive Garden on behalf of his client. WWJ's Ryan Marshall has more. An Ann Arbor hotel is facing hefty fines after a worker died last fall from carbon monoxide poisoning. The Michigan Occupational Safety and Health Administration (MIOSHA) has imposed 8 citations totaling more than $155K in penalties. WWJ's Jonathan Carlson has the details.  (Credit: Scott Olson/Getty)

We are keeping an eye on the sky as severe weather is possible later this afternoon and into the early evening. The National Weather Service has issued a Severe Thunderstorm Watch for all of Metro Detroit until 8 o'clock tonight. Police in Madison Heights are trying to figure out why two small children were left abandoned near a dumpster at a school. (Credit: Getty)

Are you looking for ways to improve your customer relationships and drive business success? Bill Nalu and Stan Stokes discuss the importance of using data and information to enhance customer relationships and sales. They share their experiences with auditing phone calls and using personality assessments to identify areas for improvement. Tune in to learn practical advice for using data and information to improve your customer relationships and drive business success. Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill's previous episodes HERE. Stan Stokes, Founder & CEO of Iron Fist Marketing Consultants Show Notes Watch Full Video Episode The New Frontier of Call Conversion Rates – Stan Sokes [RR 734] Using AI to Analyze Phone Calls (00:03:06) Bill Nalu talks about how he met Stan Stokes and how they worked together to analyze phone calls using AI to improve customer relationships and sales. Understanding Guest Experience and the Role of Consultants (00:05:49) Bill Nalu discusses the importance of understanding the guest experience and the role of consultants in helping businesses improve their marketing and customer service strategies. Operationalizing the Data (00:08:25) Bill Nalu explains how Iron Fist Marketing Consultants helped him audit phone calls and measure compliance. Personality Assessments (00:12:10) Bill Nalu and Stan Stokes discuss the importance of using inherent trait assessments to determine if a person is the right fit for a position. They explain how these assessments can help align team members with their strengths and weaknesses. The Importance of Understanding the Guest Experience (00:19:46) Bill Nalu discusses the importance of understanding the guest experience and the role of consultants in helping businesses improve their marketing and customer service strategies. Teaching AI to Learn Customer Scripts (00:23:25) Bill Nalu and Stan Stokes discuss the challenges of teaching AI to learn customer scripts and the role of consultants in interpreting data for businesses. Guest Experience Training (00:25:36) Discussion on how Iron Fist Marketing Consultants customize training for service advisors based on data points and how they measure improvement. Leveraging Data (00:32:31) Importance of leveraging data to identify problems and improve customer experience, including measuring appointment show rates and clarifying directions. Client Experience Officer (00:30:44) Discussion on the role of a CXO (Client Experience Officer) in improving customer relationships and how small businesses can implement this position. Auditing the Guest Experience (00:37:18) The importance of auditing the guest experience and measuring it against industry standards to improve customer relationships. The Future of Customer Service (00:36:17) The danger of losing human interaction in customer service and the potential for automation in the...

On this special Juneteenth edition of Detroit Today, we take a look at celebrations around southeast Michigan, first learning how husband and wife duo Kevin and Keliela Wright started an annual event in their city of Madison Heights, and the importance of community and conversations. Then, Yolanda Jack from the Charles H. Wright Museum of African American History stops by to discuss what the museum is doing for the holiday and why Juneteenth is important in the city. Finally, Ronald Zweig, Professor of Israel Studies at New York University and author of “German Reparations and the Jewish World: A History of the Claims Conference," joins the show to share how German reparations to Israel occurred, the lessons others can learn, and how the process actually helped both countries recover following World War II.

Bill Nalu, owner of Interstate Auto Care in Michigan, shares his "Why Much" philosophy, which advocates for a more nuanced approach to pricing that involves training, coaching, and consultation to understand the context of each customer's needs and provide a personalized value proposition. Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill's previous episodes HERE. Watch Full Video Episode HERE The Impact of Friendship (00:03:00) Carm and Bill reflect on their friendship and how they have impacted each other's lives and businesses. Learning to say thank you (00:08:11) Carm and Bill discuss the importance of showing appreciation and learning to say thank you when receiving compliments. Why Much? (00:10:26) Bill introduces the topic of "Why Much?" and explains how being the most expensive option in town does not necessarily mean being the most expensive for the customer. The importance of context (00:13:44) Bill introduces the concept of saying "yes in a no" to customers asking for prices over the phone. Transactional Gravity (00:15:59) Bill and Carm discuss the importance of believing in the value proposition of auto repair shops and avoiding transactional barriers with customers. Vetting Customers (00:19:24) Bill explains the importance of vetting the person who has been taking care of a car before buying it and training customers to vet service providers before asking for prices. Supplier Relationship (00:22:01) Carm and Bill discuss the importance of developing a partnership between shop owners and suppliers and the need for an exchange of information on both sides to stay successful in business. Self-Respect in the Auto Industry (00:23:21) Bill and Carm discuss the importance of self-respect in the auto industry and how it affects personal and professional relationships. Setting Boundaries (00:24:08) Bill shares a lesson he learned from a friend about setting boundaries and prioritizing family time. The Power of Questions (00:27:55) Bill and Carm discuss the importance of asking the right questions to help customers understand the value of auto repair services beyond just the price. The Courtship of "How Much" (00:30:54) Bill Nalu discusses the inappropriateness of starting a conversation with a customer over the price of something and compares it to dating. Teaching Diplomacy (00:33:36) Bill Nalu talks about the importance of diplomacy in business and how it can help shop owners reach the next level. Character Building Business (00:32:21) Bill Nalu shares how his father's career in the FBI taught him to judge character and how it applies to the auto repair industry. Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

May 25, 2023 ~ Full Show. Nolan Finley, Editorial page Editor at the Detroit News talks Ron Desantis's glitchy announcement, debt ceiling and the lack of good candidates running for House races. David Sowerby, Managing Director and Portfolio at Ancora Bloomfield Hills on the House going to recess with no debt ceiling deal and Fitch threatening to downgrade America's credit rating. Kelly Mays, Licensed Therapist, Community Outreach Coordinator Hegira Help on Tina Turner's impact on breaking the stigma and raising awareness for domestic abuse survivors. Senior News Analyst Lloyd Jackson has the story of police writing tickets for people cutting through neighborhoods near the I-75 construction zone in Royal Oak and Madison Heights. Michelle Gilbert, Vice President of Public Relations for Comcast Cable's Heartland Region tells us about the RISE small business grants. Paul Egan, Lansing Bureau Chief for the Detroit Free Press discusses the State Officers Compensation Commission suggesting pay hikes for the state Supreme Court and Senior Sports Analyst Steve Courtney on the MSU Penn State football game on Black Friday at Ford Field.

May 25, 2023 ~ Lloyd Jackson, WJR Senior News Analyst, Police will be writing tickets for drivers who cut through neighborhoods to avoid I-75 construction traffic in Royal Oak and Madison Heights.

A Madison Heights man is facing charges for allegedly pointing a laser at a Michigan State Police helicopter. WWJ's Charlie Langton has more. Carpool lanes could be coming to a stretch of I-75 in Oakland County.  Two bills that would allow the Michigan Department of Transportation to designate high-occupancy vehicle lanes have been approved by a state House committee. (Credit: Getty)

April 28, 2023 ~ Lloyd Jackson, WJR Senior News Analyst, talks with Guy Gordon about the Madison Heights man who is charged with sexual exploitation of children, still while on probation from another offense after he pled to a lesser charge.

The automotive industry constantly evolves, with new technology and safety features being added to vehicles each year.  Are you investing in technology and education to stay competitive and provide quality service to customers? In this episode, we discuss the importance of charging enough for alignments and educating customers on the need for calibration and maintenance to ensure their safety on the road. Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill's previous episodes HERE. Joe Hanson, Gordie's Garage, Roseville, MI. Listen to Joe's previous episodes HERE. Justin Allen, Manufacture's Rep, Hunter Engineering Company Show Notes: Watch Video Episode HERE Alignments! Rates, Numbers and ROI [THA 303] Selling alignments as maintenance [00:05:57] Discussion on the importance of selling alignments as maintenance service The use of Hunter Lane Check [00:06:23] The importance of printouts and pictures [00:07:28] Discussion on whether consumers need printouts or pictures of alignment results to believe they need an alignment. Alignment as an Opportunity [00:08:31] Discussion on the high demand for alignment services and the opportunity it presents for business owners and customers. Educating Customers and Shop Owners [00:09:32] Alignment Inspection and Safety [00:10:20] Proper Alignment Techniques and Training [00:10:59] Charging for Alignments [00:12:23] Educating Service Advisors [00:13:58] The importance of having talented service advisors who have been trained properly to work through different levels and tiers of alignment. Teaching the Next Generation [00:15:23] The opportunity to bring in the next generation and teach them about alignment technology and how to properly service ADAS and calibrate targets. Hunter Net System [00:16:24] Hunter Engineering's online system for accessing visual aids and data on car safety system alignment. Importance of Proper Alignment [00:18:56] Proper alignment is crucial for safety and avoiding costly mistakes. Alignment as a Profitable Service [00:20:17] Alignments should be profitable on their own, not just as a supplementary service. Recalibrating Steering Angle Sensor [00:24:01] ADAS Calibration [00:25:32] Preparing for Newer Vehicles [00:27:15] Importance of understanding the complexity of newer vehicles and the potential cost of alignments, especially with ADAS technology. High-Tech Industry [00:33:21] Discussion on the high-tech nature of the automotive industry and the responsibility of repair shops to educate customers on the importance...

Karma – The Art of Architecture Design w/ Jason Boyer of Boyer Vertical   BRT S04 EP12 (174) 3-19-2023 What We Learned This Week Architect first, then a Developer. All about the Design of a project. No unlimited budget. You have to work within your constraints to build better projects. Real Estate is a Team sport. Build your relationships as it becomes a major part of your success. Good Design is Good Business       Guest: Jason Boyer of  Boyer Vertical   https://www.linkedin.com/in/jasondboyer/   https://boyervertical.com/ Twitter: BOYER_JDB   Portfolio - karmaphx.com  / arthausphx.com    Karma Booklet 2023: Click HERE   Article – Karma Project 2016: Click HERE   Article – artHaus Project 2016: Click HERE     Architect and Real Estate Developer About “For me, good design isn't about pushing the envelope—it's about redefining it. It's about looking at things differently until the spark appears. From this core inspiration, the projects and teams I work with start a dialogue with stakeholders. And we don't stop until we take you past the finish line. Sure, I want you to be thrilled about the end results. But I also want you to feel like you've been part of the process along the way.” A Masters of Architecture graduate from Arizona State University, Jason was recognized among the top 3 graduates in his class and has since maintained a connection to the ASU school of architecture as an Adjunct Faculty. At age 35 Jason was named Principal and Director of Architecture of the Phoenix office of OWP/P, a notable accomplishment in a profession where the average principal age is 52. In 2009 OWP/P merged with Cannon Design where Jason served as a Principal and Design Leader for Cannon Design's Phoenix based Western Mountain Region office. In 2012 Jason formed Jason Boyer Architects adding real estate development to his entrepreneurial skillset with the successful completion of artHAUS, a nationally recognized transit-oriented infill project.   He has since transformed his practice into a real estate development platform, re-establishing it as Boyer Vertical in 2020. Boyer Vertical integrates architecture, development, and design|build construction under a single real estate platform focused on sustainably minded architecturally significant projects throughout Arizona. Jason's career experiences has given him the opportunity to develop a diverse portfolio of building commissions across a spectrum of industries and uses, including all scales of residential, higher education, academic medical, sports, civic and commercial architecture. Jason's community involvement has included the AIA Arizona Executive Board and Phoenix Metro Chapter Executive Board where he served as President in 2017, the Urban Land Institute Arizona Programs Committee, ASU School of Architecture Partners Program, Society for College and University Planning, and the National Intramural-Recreational Sports Association. Specialties: generating value through creative design thinking and strategic problem solving leading technical competency through timeless detailing and appropriate material sensibilities enabling client and project team success through proactive design management prowess Building Typology Strengths: All scales of Residential, Commercial + Mixed-Use, Higher Education, Sports Performance and Health + Wellness       Notes Seg. 1 Karma is his current project – housing community with 11 single-family units, two stories, 2500 ft.² each Jason had and LOI in November 2019, then the deal fell through. In March 2020, the deal opportunity was back on, and by June 2020 it was under contract. Construction started February 2021, demo the site and start building. This was the first time Jason was doing commercial scale work, of design, develop and construction. Jason was the architect and developer on this project. He oversaw it from A to Z. The biggest project Jason has worked on is the Center Point Condominiums in Tempe AZ That design took 5 years and was 800 condos and lofts. The upscale Centerpoint condos in Tempe includes two towers — one 22 stories, the other 30 stories. The project has 375-units and initially most of them were priced above $350,000. Now, its new owners are changing the name to West Sixth and turning the units into apartments. Karma is an infell project, residential built in a suburban neighborhood. Neighborhood is Madison Heights near 16th St. and Bethany home. Good residential neighborhood with freeway access, good schools, restaurants, dubbed Arcadia light. The term “infill development” refers to building within unused and underutilized lands within existing development patterns, typically but not exclusively in urban areas. Jason had a particular design for the actual house, where when you walk in the front door you're in the middle of the home. He also designed a flex space or 4th bedroom that can be used as a dedicated home office. Has a split master. Keep in mind this was going on during Covid, and people wanted a home office space.   Seg. 2 Any neighborhood project needs to enhance the community. Jason got the funding to purchase 3 outdated parcels. Then did a tear-down to build Karma. Jason‘s background is he is an architect of almost 30 years (1994 ASU Grad School). He has owned a practice, been the principal of the Arizona office of a major US chain doing private development. He has also been a partner in other firms. Jason‘s preference for design is to do cool stuff, and he prefers residential projects. He'll take ideas from his team, and from clients. Then he will synthesize them into a design solution. You always have to be wary of what the cost is, and can the project be built. Most projects do not have an unlimited budget. You have to work within your constraints to build better projects. Often most jobs are messy projects. You need an adaptive reuse of buildings and find good ideas.   Seg. 3 How does Jason see himself, as an architect or a developer? Jason is an architect first, and that's foundational to who he is. It has also provided him the opportunities to become a developer. Build your relationships as it becomes a major part of your success. Real estate is a team sport. As you go, you get smarter. You have to align the risk of a project. Everyone works towards the same and goal. Projects are often financed by the bank or private capital groups. It will take 1 year to get a project financed. Prior to the Karma project Jason designed artHaus on Central Ave. This was a 25 condo deal in midtown Phoenix in 2016. Jason was able to accomplish this goal and now has built credibility and trust with lenders. In 2020 when he went for financing for Karma, it took 30 days. What is Jason's next project? He will look at a dozen, before one sticks. He has a few ideas floating around. One is for an 80 unit multi family mixed use what's food type development. Another idea is considering is building modern cabins in the Flagstaff area.   Seg. 4 Boyer Vertiscal was started in 2020 with Karma. You have to build your team, and have primary people for each part of the project. Karma project has three construction guys, Elaina doing PR, a bookkeeper, real estate contacts, 3 to 5 architects on the team on the design ( for his next project 2 senior architects, and three interns). Then you need a group of consultants, landscape architect, engineers of civil mechanical electrical structural, lighting, engineering science for noise, power, and  Geotech report for soils.   They were careful when working on lighting to define sustainable and energy efficient LED lighting. Also put in skylights for natural light with the sun, plus artificial lights. They also wanted to be careful where the glass facades were facing in dealing with the heat. He put his windows at the end of the wall so when sunlight comes in, it paint the wall to light up the room, while also providing privacy. This team is a collaboration designed to optimize the project. Start early with the team working together. He expects to use the same team as before on his next project. Bonus Investors always want to talk about your past track record, what the deal and cost points are. Good design is also good business. One needs to talk about your team, and also build a pool of investors. Jason puts his own money into a project, and he bought one of the homes at Karma. His artHaus project of 2016 had an internal rate of return (IRR) of 17%. Align the rest of people in the project, if you want ownership and projects. Why invest - what it takes to get to a yes. Excess designs accessible, lives in his design space. His neighbors at Karma include his real estate broker Oleg Bortman of The Brokery . Their neighbors live next to the realtor and the architect who designed and sold the project.     Related Show: Relentlessly Local Real Estate w/ Oleg Bortman of The Brokery   BRT S04 EP08 (170) 2-19-2023 – FULL SHOW: HERE     Real Estate Topic: https://brt-show.libsyn.com/category/Real+Estate-Construction-Land-Farming   Investing Topic: https://brt-show.libsyn.com/category/investing More - BRT Best of: https://brt-show.libsyn.com/category/Best+Of     Thanks for Listening. Please Subscribe to the BRT Podcast.      Business Roundtable with Matt Battaglia The show where Entrepreneurs, High Level Executives, Business Owners, and Investors come to share insight and ideas about the future of business. BRT 2.0 looks at the new trends in business, and how classic industries are evolving.  Common Topics Discussed: Business, Entrepreneurship, Investing, Stocks, Cannabis, Tech, Blockchain / Crypto, Real Estate, Legal, Sales, Charity, and more…  BRT Podcast Home Page: https://brt-show.libsyn.com/ ‘Best Of' BRT Podcast: Click Here BRT Podcast on Google: Click Here BRT Podcast on Spotify: Click Here                    More Info: https://www.economicknight.com/podcast-brt-home/ KFNX Info: https://1100kfnx.com/weekend-featured-shows/   Disclaimer: The views and opinions expressed in this program are those of the Hosts, Guests and Speakers, and do not necessarily reflect the views or positions of any entities they represent (or affiliates, members, managers, employees or partners), or any Station, Podcast Platform, Website or Social Media that this show may air on. All information provided is for educational and entertainment purposes. Nothing said on this program should be considered advice or recommendations in: business, legal, real estate, crypto, tax accounting, investment, etc. Always seek the advice of a professional in all business ventures, including but not limited to: investments, tax, loans, legal, accounting, real estate, crypto, contracts, sales, marketing, other business arrangements, etc.      

313 Day is coming! It's so official there's a proclamation by the city council president, celebrating March 13th and Detroit. We talk about some of our favorite things around town, near and far. Jer went out to Mia's bakery in Madison Heights. Devon tried fancy coffee mocktails at Dessert Oasis in downtown Detroit. A vampyre, anyone? 313 Day has a series of events around town, I share some discounts and deals from Buddy's, Eastern Market Brewing, and more... plus Red Hook is opening in Midtown on Monday.  Also, a little nostalgia when we found an episode of the show from three years ago this week with a food and restaurant roundup. https://open.spotify.com/episode/08EovHpxKxC7a5Jl0rL7fs?si=0c7052a4e27c40d5  General Motors is doing a big buyout of employees, how will it impact downtown - or has the impact already been felt? Our 2023 Podcast Survey: https://forms.gle/F7eG9WFb4pFUxjvs8  As always - feedback, dailydetroit - at - gmail - dot - com. Support us on Patreon: https://www.patreon.com/DailyDetroit  Or as a one-time thing: https://www.buymeacoffee.com/dailydetroit  

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44-year-old Yousef Kosho--who operates Great Health Pharmacy in Madison Heights--has been sentenced to eight years in federal prison after pleading guilty to charges of illegally  distributing more than 25 thousand opioid pills.   Mayor Mike Duggan has submitted a proposed amendment to the City Council, outlining his plan to spend $156 million in surplus funds from the last fiscal year.  (Credit: Getty)

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The Michigan Legislature approved $944 million in tax cut proposals Thursday night that will help lower taxes for one million seniors and low-income workers. Plus, vigil to be held in Madison Heights for California shooting victims, Dearborn health department making improvements and more. Do you have a community story we should tell? Let us know in an email at detroiteveningreport@wdet.org.

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Donald Trump may be drawing a lot of heat for his Ye-Dinner with white nationalist Nick Fuentes at his Mar-A-Lago crime scene, but his acolytes in Michigan appear to be firmly in control of the state's Republican Party. Potential criminal defendant Matt DePerno appears poised to become the new state Republican chair, but he now has opposition from a more traditional Republican: former congressman Pete Hoekstra. Pete Hoekstra plans to run for Michigan GOP chair against Matt DePerno Pete Hoekstra on "Off the Record" 11-23-2022 State Democrats are in the middle of a different battle: the high-stakes debate over which states will go first in the 2024 presidential primary schedule. The lame-duck state Senate, still under Republican control, is cooperating with efforts to convince the Democratic National Committee to move Michigan to the head of the line. Biden pushes South Carolina as first primary state, elevates Georgia and Michigan - The Washington Post Biden seeks overhaul of presidential nominating calendar, bumping Iowa - Detroit Free Press State Senate votes to hold Michigan's 2024 presidential primary earlier Also in Michigan political news this week: Michigan Board of State Canvassers approves 2022 election results Judge blocks release of search warrant documents in Chatfield investigation Dems' bid to install Coleman Young statue in U.S. Capitol wins GOP support Democrats more positive about Biden post-Midterms | Ipsos Mike Lindell announces his bid for RNC chair following an endorsement by Donald Trump Livengood: New senator hopes to avoid becoming Michigan Senate's Joe Manchin Joining the conversation this week are two of Michigan's top political consultants, Amy Chapman and Jon Hoadley. Chapman's political activism dates back nearly 40 years. While earning her B.A. in politics and journalism from New York University in 1983, she worked on the field staff for former Rep. Andrew Maguire (D) of New Jersey in 1980. After graduating, she worked as the deputy field director and assistant to the political director for former California Senator Alan Cranston (D) when he ran for president in 1984. She was Michigan state director of the Obama presidential campaign in 2008, Oregon state director of the Bill Clinton campaign in 1992 and more recently headed up the Michigan Democratic Party's coordinated campaign. Nine years ago Chapman formed Amy Chapman Consulting, based in Madison Heights to "provide strategic guidance, planning and assessment management" for nonprofit foundations and other organizations.   Jon Hoadley served three terms in the Michigan House, representing the Kalamazoo area. Hoadley has been involved in LGBT and progressive political advocacy since college, and has worked on political campaigns since 2004. Currently, he serves on the Michigan Advisory Committee to the U.S. Commission on Civil Rights . Prior to his election to the Michigan Legislature, he became president and owner of Badlands Strategies, a progressive public affairs consulting firm. During this time he managed a local campaign to defend Kalamazoo's local non-discrimination ordinance, and assisted with a similar campaign in Royal Oak.  He also managed the campaign to elect Justice Bridget Mary McCormack and worked with the Unity Michigan Coalition. ________________________________________________ This week's podcast is underwritten by Practical Political Consulting and EPIC-MRA. We thank them for supporting "A Republic, If You Can Keep It."

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Bill Nalu is purchasing 2 Electric Vehicles for two of his technicians with plans to hand over the title once they are paid for. Find out why these purchases are so critical for his business and his employees. Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill's previous episodes HERE. Key Talking Points Bill is purchasing 2 EV vehicles for his two technicians- financing the car for 6 years, and when last payment is done he will hand the title to them The cost of gasoline- Bill started giving his employees $75 per month to offset the cost  How are you going to keep yourself ahead of the curve with the rest of the industry? Golden Handcuffs- there's nothing more repelling in the relationship than somebody that you feel is trying to keep in their relationship against your will Employer retention- continue to have conversations with your employees about their future with the business     Charging stations (less than 1% of stations are in Michigan)- reach out and collaborate with your local power company. Load sharing- distributing power depending on how many vehicles are plugged in. Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner:

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DTE is reporting just under 6,000 customers without power -- with most outages effecting New Baltimore, Warren, Madison Heights, Troy, and West Bloomfield following severe storms Monday morning. WWJ's Charlie Langton has the story Laura Hibbert says her son was acting in self defense when he and his best friend were targeted for nearly three weeks and eventually attacked by a group led by a 17-year-old boy -- all of this apparently happening over a girl. WWJ's Luke Sloan has more. A Detroit Police Officer is in the hospital after being shot in the leg accidentally by a fellow officer around 5 p.m. yesterday on Prevost street on Detroit's west side. (Credit: Charlie Langton/WWJ)

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At least one suspect is in custody after a Red Ford Bronco led police on a chase before wrecking early this morning in Detroit. /people are starting to line up at a gas station on Detroit's east side because of a FREE gas giveaway, WWJ's Charlie Langton has that story. Beth Fisher reports a man and woman both drowned in Lake Michigan Monday. And finally, thousands without power in Madison Heights and Royal Oak after a fire occurred at a substation. (Photo Credit: Charlie Langton/WWJ)

0:19 ~Tudor Dixon Republican Gubernatorial Nominee on Paul W. Smith. 8:35 ~Tudor Dixon Republican Gubernatorial Nominee on All Talk. 18:38 ~Tudor Dixon Republican Gubernatorial Nominee on The Guy Gordon Show. 28:04 ~Incumbent Democrat Governor Gretchen Whitmer on the Paul W. Smith Show. 35:48 ~Monica Miller Director for a Pro Life Society discusses abortion on the ballot on the Guy Gordon Show 44:45 ~Democrat Congresswoman Haley Stevens running in the 11th district which covers Madison Height, Royal Oak, Berkley, Clawson, Troy, Birmingham, Orchard Lake, Waterford, White Lake, Walled Lake, Wolverine Lake, West Bloomfield, Bloomfield, Bloomfield Hills, Farmington and Farmington Hills. 55:30 ~Shri Thanedar Democrat Nominee 13th congressional district, The Grosse Pointes, Highland Park, Hamtramck, eastern half of Detroit, Downriver, and Wayne. 1:06.25 ~Martell Bivings Republican Nominee 13th congressional district The Grosse Pointes, Highland Park, Hamtramck, eastern half of Detroit, Downriver, and Wayne. 1:12.58 ~Republican Congressman Tim Walberg running in the 5th district, which stretches across both the Indiana and Ohio border and includes the cities of Monroe, Adrian, Jackson, Hillsdale, Marshall, Coldwater, Sturgis, Niles and New Buffalo. 1:22.28 ~Republican Congressman John Moolenaar running in the 2nd district which covers Barry County, Eastern Eaton County, and runs along Ionia, Gratiot, the very western edge of Midland County, a large portion of eastern Gladwin county, west across the state to Mason County, portions of Manistee and Wexford at it's northern edge down to Muskegon county and a reverse pacman shaped portion of Kent County that surrounds Grand rapids

Listen in to learn more about a collaborative team approach to orthotic management for individuals with locomotion and mobility challenges. Our host, Polly Swingle, discusses the importance of proper evaluation, prescription, and implementation of orthotics for individuals with neurological conditions and is joined by a panel who know all about this! Orthotist Seth Cochrill, CO, Physical Therapist Nikki Warner, MPT and Tiffany Crowe, a brain cancer survivor living with hemiplegia, all sit down with Polly to discuss the impact of a collaborative approach to orthotics.Nikki Warner is a graduate of the class of 2000 University of Michigan-Flint Master's of Physical Therapy program. She has dedicated her career to  neuro field for the last 22 years. Her specialties include working with populations such as amputees, TBI, CVA, SCI and PD. She has been an expert trainer for Mobility Research's LiteGait for the last 16 years. She is currently the Lead PT for residential and community-based rehab program at The Recovery Project.Seth is a Certified Orthotist with Wright & Filippis providing care for patients from the Madison Heights location.   He began his career in the Orthotic & Prosthetic Field in 2006 as an assistant at Wright & Filippis RIM office. Seth attended Northwestern University receiving a certificate in Orthotics. He enjoys working with children and also people with neurological and neuromuscular disorders. Seth values relationships with patients, therapists, and physicians to achieve a team approach for orthotic care. This team approach allows for successful outcomes and patients able to achieve personal goals.     Tiffany Crowe is a 16 year survivor of brain cancer after being diagnosed when she was a senior in high school. Since her diagnosis, Tiffany has undergone twelve brain surgeries, which resulted in left hemiplegia with limited mobility in her left arm and leg. She has a great deal of experience with physical and occupational therapy, and with the use of various orthotics to help improve her functional mobility and safety. Tiffany shares her story and experiences to help shed light on what it's like for those living with disabilities, and how important a team approach is to her overall care.  Show Notes: The Recovery Project: www.therecoveryproject.net @recoveryproject www.facebook.com/TheRecoveryProjectLLC/Wright & Filippis:  www.firsttoserve.com  or call 1.800.482.0222Trend-Able:https://www.trend-able.com@trend.able 

How often are you checking on the overall health of your business with your team members involved? Are you identifying and working on the strengths, weaknesses, opportunities, and threats, known as SWOT? How do you start a SWOT analysis? What are the benefits? How do you find your blindspots? Does knowing your SWOT give you a competitive advantage? My panel takes a deep dive into the value of SWOT and shares their own experiences. Watch the Episode on https://www.youtube.com/watch?v=1i9MpDUnUhY (YouTube) Rob Choisser, https://choisserautorepair.com/ (Choisser Automotive Services), Davidsonville, MD. Listen to Rob's previous episodes https://remarkableresults.biz/?s=%22choisser%22 (HERE) Jim Hayes, General Manager of https://www.pacificmotorservice.com/ (Pacific Motor Service, )CA, Listen to Jim's previous episodes https://remarkableresults.biz/?s=%22Jim+hayes%22 (HERE) Bill Nalu, https://www.interstateautocare.com/ (Interstate Auto Care), Madison Heights, MI. Listen to Bill's previous episodes https://remarkableresults.biz/?s=%22bill+nalu%22 (HERE). Key Talking Points “Who is running this ship?” Is it the customer or is it you? Your answer to this question may just be the most important lesson you'll ever learn as a shop owner.  We are the experts” Customers will be taken care of at a high level Experience- providing the feel of the hospitality industry. “…exceed the expectations of every guest, every time.” –Pebble Beach Mission  The consumer is a price checker, the customer understands the value of repair, and clients leave credit cards and keys Never compromise trust and integrity by diverting your processes and procedures Are you mentoring your customers that build trust? Why can doing /not doing these promote loss vs gain? People often avoid the potential of losing more than they pursue the hope of gaining. What are the desired outcomes of owning a vehicle? Sell these – They are PRICELESS. When a customer loses one of their desired outcomes they come to you. Freedom, Efficiency, Excitement, Recognition, Safety, Utility, Exploration Connect with the Podcast http://aftermarketradionetwork.com (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ (getshopware.com) https://aftermarketradionetwork.com/ () https://remarkableresultsradio.captivate.fm/listen ()

Welcome to Episode 8 of the State Champs! Extra Innings podcast hosted by Lorne Plant. This week, we're joined by Grosse Pointe South Head Coach Dan Griesbaum.Presented by Lawrence Technological University and sponsored by DMC Rehabilitation Institute of Michigan, Detroit Athletic Club Foundations Athlete of the Year Awards, Michigan High School Baseball Coaches Association

Did you know ethics, culture, and team go hand in hand in a successful business? Doing the right thing means having full transparency, trust, and integrity. Listen firsthand to my panel as they discuss ethics 101 and some standout scenarios they've experienced. Watch the Episode on https://www.youtube.com/watch?v=tjHvqd2DSII (YouTube) Andy Pollina, https://www.legacyautotechgr.com/ (Legacy Auto-Tech), Grand Rapids, MI. Listen to Andy's previous episodes https://remarkableresults.biz/?s=%22pollina%22 (HERE) Bill Nalu, https://www.interstateautocare.com/ (Interstate Auto Care), Madison Heights, MI. Listen to Bill's previous episodes http://xn--thanks%20to%20tom%20sciortino%20and%20john%20armstead%20for%20their%20contribution%20to%20the%20aftermarket%20link%20to%20the%20books%20page%2C%20highlighting%20all%20books%20discussed%20in%20the%20podcast%20library%20here-vi37lfa.%20leaders%20are%20readers.%20listen%20for%20free%20on%20apple%20podcasts%2C%20google%20podcasts%2C%20spreaker%2C%20iheart%20radio%2C%20spotify%2C%20podchaser%2C%20and%20many%20more.xn--%20mobile%20listening%20apps%20here%20find%20every%20podcast%20episode%20here-gx20c.%20every%20episode%20is%20segmented%20by%20series%20here.%20key%20word%20search%20here.%20be%20socially%20involved%20and%20in%20touch%20with%20the%20show:%20Facebook%C2%A0%C2%A0%C2%A0Twitter%C2%A0%C2%A0%C2%A0Linked%20In%C2%A0%C2%A0%C2%A0Email%20Join%20the%20Ecosystem%20%E2%80%93%20Subscribe%20to%20the%20INSIDER%20NEWSLETTER%20HERE.%20Buy%20me%20a%20coffee%20Are%20you%20seeing%20auto%20shops%20in%20your%20area%20get%20hundreds%20of%205-star%20Google%20reviews%20and%20are%20you%20feeling%20left%20behind%20because%20your%20shop%20only%20has%20a%20few/?%20Hey%20look,%20Broadly%20is%20your%20answer%20to%20getting%20more%20online%20reviews.%20With%20more%20reviews,%20your%20business%20will%20rank%20higher%20in%20search%20results%20%E2%80%94%C2%A0and%20that%20means%20more%20customers%20coming%20into%20your%20shop%20every%20day.%20Broadly%20helps%20you%20automatically%20request%20reviews%20so%20that%20your%20customers%20can%20promote%20your%20business%20with%20just%20one%20click.%20When%20you%20immediately%20ask%20for%20a%20review%20after%20service,%20when%20the%20experience%20is%20still%20fresh%20in%20their%20mind,%20you%E2%80%99re%20more%20likely%20to%20get%20a%205-star%20positive%20review.%20Plus,%20asking%20for%20feedback%20makes%20your%20customer%20feel%20valued%20and%20more%20connected%20to%20your%20business.%20Isn%E2%80%99t%20that%20what%20you%20want%20a%20connected%20customer?%C2%A0See%20how%20Broadly%20can%20help%20grow%20your%20auto%20shop.%C2%A0%C2%A0Visit%20www.getbroadly.com/carm%20to%20learn%20more. (HERE). Tom Schearer, https://www.schearers.com/ (Schearer's Sales and Service), Allentown, PA Key Talking Points Ethics means doing what is right, not what is easy.  Integrity: Doing the right thing even when nobody is looking. The hard part is that “ethical” is so subjective. There will never be one iron-clad “ethics manual” because one's ethics are based on so many factors such as Upbringing, culture, faith, tradition, etc. Guide customers and be transparent- the value proposition is based on integrity and ethics DVI's- adds to ARO and gives customers a report they deserve  What is your shop's character? How do you care about your customer's and employees' safety? "Rules of Engagement" - identify what you want instead of focusing on what you don't want  Ask the right questions- “discovery conversation” building trust Ethics are continually evolving due to many factors such as technology, changing societal norms, science, hard lessons, etc. Ethics as it applies to automotive service: Pricing, Employee Compensation, Warranty: how much do you need to cover in the case of a part failure that you won't be reimbursed for? Continue to lead by example Connect with the Podcast http://aftermarketradionetwork.com...

Questions, what is your customer oil change service like?  Have you transitioned to ‘synthetic only' oil for your customers? How do you stock all grades and weights? The days of $20 oil changes every 3 months is gone. My panel of shop owners discuss why they have synthetic only oil service and how it's improved their efficiency in the bays and for their customers. If you have not implemented this business strategy learn in this episode why you need to do it. Watch the Episode on https://www.youtube.com/watch?v=X5WRpU511V8 (YouTube) Bill Nalu, https://www.interstateautocare.com/ (Interstate Auto Care), Madison Heights, MI. Listen to Bill's previous episodes http://xn--thanks%20to%20tom%20sciortino%20and%20john%20armstead%20for%20their%20contribution%20to%20the%20aftermarket%20link%20to%20the%20books%20page%2C%20highlighting%20all%20books%20discussed%20in%20the%20podcast%20library%20here-vi37lfa.%20leaders%20are%20readers.%20listen%20for%20free%20on%20apple%20podcasts%2C%20google%20podcasts%2C%20spreaker%2C%20iheart%20radio%2C%20spotify%2C%20podchaser%2C%20and%20many%20more.xn--%20mobile%20listening%20apps%20here%20find%20every%20podcast%20episode%20here-gx20c.%20every%20episode%20is%20segmented%20by%20series%20here.%20key%20word%20search%20here.%20be%20socially%20involved%20and%20in%20touch%20with%20the%20show:%20Facebook%C2%A0%C2%A0%C2%A0Twitter%C2%A0%C2%A0%C2%A0Linked%20In%C2%A0%C2%A0%C2%A0Email%20Join%20the%20Ecosystem%20%E2%80%93%20Subscribe%20to%20the%20INSIDER%20NEWSLETTER%20HERE.%20Buy%20me%20a%20coffee%20Are%20you%20seeing%20auto%20shops%20in%20your%20area%20get%20hundreds%20of%205-star%20Google%20reviews%20and%20are%20you%20feeling%20left%20behind%20because%20your%20shop%20only%20has%20a%20few/?%20Hey%20look,%20Broadly%20is%20your%20answer%20to%20getting%20more%20online%20reviews.%20With%20more%20reviews,%20your%20business%20will%20rank%20higher%20in%20search%20results%20%E2%80%94%C2%A0and%20that%20means%20more%20customers%20coming%20into%20your%20shop%20every%20day.%20Broadly%20helps%20you%20automatically%20request%20reviews%20so%20that%20your%20customers%20can%20promote%20your%20business%20with%20just%20one%20click.%20When%20you%20immediately%20ask%20for%20a%20review%20after%20service,%20when%20the%20experience%20is%20still%20fresh%20in%20their%20mind,%20you%E2%80%99re%20more%20likely%20to%20get%20a%205-star%20positive%20review.%20Plus,%20asking%20for%20feedback%20makes%20your%20customer%20feel%20valued%20and%20more%20connected%20to%20your%20business.%20Isn%E2%80%99t%20that%20what%20you%20want%20a%20connected%20customer?%C2%A0See%20how%20Broadly%20can%20help%20grow%20your%20auto%20shop.%C2%A0%C2%A0Visit%20www.getbroadly.com/carm%20to%20learn%20more. (HERE). Joe Hanson, https://www.gordies.com/ (Gordie's Garage), Roseville, MI. Listen to Joe's previous episodes https://remarkableresults.biz/?s=%22hanson%22 (HERE). Jim Fleischman, https://www.facebook.com/automotivealley/ (Automotive Alley), Arcade, NY. Listen to Jim's previous episodes https://remarkableresults.biz/?s=Jim+Fleischman (HERE). Key Talking Points A $100 synthetic oil change doesn't cost twice as much as a $50 semi-synthetic oil change service The interview process “how much is an oil change?” gives you an opportunity to highlight your service  Gain valuable shop floor space by consolidating your bulk oil storage and eliminating unneeded oil grades that do not promote the right customer in the first place. Oil changes- don't take lightly, $20 oil changes are gone and should be gone Don't rely on the ‘sticker' to check on oil- educating customers  “Maintenance service” Not due for an oil change? 7,500-mile intervals. 1,000 or 2,000 miles left? For 2x a year maintenance, it's worth changing the oil early.  Car count goes down, but the average repair ticket is going up Taking more time during inspections Shifting into the changing times with EVs- sell maintenance not oil changes Simplicity...

Guest Bios Show Transcript Liberty University president, Jerry Falwell Junior, is in hot water after several exposes charging him with nurturing a culture of fear and self-dealing at the evangelical school. But the charges against him were mainly made by anonymous sources. This week on The Roys Report, a former dean at Liberty University who's never before spoken to the press will join me to discuss the allegations. And he'll be going on the record, as opposed to remaining anonymous. What's true and what's not? I really hope you can join us for The Roys Report, this Saturday morning at 11 on AM 1160 Hope for Your Life and on Sunday night at 7 on AM 560 The Answer! Show Transcript Segment 1 JULIE ROYS:  Jerry Falwell, Jr., the president of Liberty University is in hot water, following a series of reports alleging self-dealing, mocking students and staff, and nurturing a culture of fear. But are these reports true? Welcome to The Roys Report. I'm Julie Roys. And if you follow the news, you've likely heard a lot about Jerry Falwell and Liberty University lately. Last week, Reuters publishes several emails by Falwell where he speaks disparagingly about those at the college. In one, he calls a student “retarded.” And in another, he calls his police chief a “half-wit.” But earlier last week, Politico published an article with much more serious charges. It alleged that Falwell used Liberty to make deals and loans to enrich his family and friends. For example, Falwell reportedly hired his son, Trey Falwell to manage a shopping center that the school owns. And Liberty loaned a construction company, owned by Falwell's good friend Robert Moon, a quarter of a million dollars to start his company. Then, according to Politico, Liberty awarded Moon's company more than 130 million dollars in contracts. Of course, if Liberty were a private business, owned by Falwell, that would be his prerogative. But Liberty is a non-profit university, funded in part by donations. And using a non-profit for personal enrichment is strictly prohibited by the law. The Politico article also alleged that administrators and faculty at Liberty are terrified of speaking out against Falwell. One current high-level employee reportedly called it a dictatorship. Another employee reportedly said “Everybody is scared for their life. Everybody walks around in fear.” But a major problem with the Politico article is that it relied heavily on anonymous sources. The author, Brandon Ambrosino, said he talked to more than two dozen current and former high-ranking Liberty University officials, and close associates of Falwell, yet none went on the record, supposedly because they were all too afraid. Yet that's a huge problem in an age where there've been major scandals involving media outlets inventing stories and sources. That's not okay. But today, on this program, I have a former Dean at Liberty, who's going to speak on the record publicly for the very first time. And I should clarify, this former Dean has never before spoken to the press about this issue. So he's not one of the anonymous sources in the Politico article. His name is Mark Tinsley. He's currently a pastor at Amelon United Methodist Church in Madison Heights, Virginia. But from 2012 until 2017, he worked at Liberty University—first as a department chair, then as an Associate Dean and finally as the Dean of the College of General Studies. So, Mark, welcome! It's a pleasure to have you join me. MARK TINSLEY:  Good to be here, Julie. Thank you for having me. JULIE ROYS:  Absolutely. And also joining me today is another former Liberty employee who actually has spoken on the record to the press. His name is Brian Melton. And he is quoted at length in a Washington Post story that published in July called “Inside Liberty University's Culture of Fear.” Brian taught at Liberty for 15 years as an Associate Professor of History. He also served for a time as the Chair of the Curriculum Committee and Moderator of the Faculty Senate. He resigned in 2018 and now is a senior lecturer at Adam Mickiewicz University in Poznan, Poland. Brian thank you so much for joining us all the way from Poland! Appreciate it. BRIAN MELTON:  Thank you very much for having me. I appreciate it. JULIE ROYS:  Well, I should also mention that I reached out to Scott Lamb. He's the Vice President of University Communications at Liberty. We spoke on Friday. And I invited him or President Falwell to join us today. Scott asked me to text him back at his cell phone and I did that. But he did not respond to that. So I'm assuming that Liberty does not want to be part of this but we did invite them. And in fairness, I always do that. I always reach out to anybody who's part of the discussion to see if they want to join us, especially when it's of this kind of nature. However, Jerry Falwell has responded to the reports, by saying in some other reports to the press, that he's a target of an illegal smear campaign. Falwell says that some of the emails that were leaked to the press in the Politico article were technically University property. And he says he's called the FBI to investigate. He also says he's going to sue anybody who did that in civil court. He also says this is a part of an attempted coup against him. And these charges aren't true. It's just the smear campaign and then attempted coup. So Brian and Mark, I should just ask you. Did you leak any emails to the press? Are you part of any of that? BRIAN MELTON :  No, I myself I …absolutely not. JULIE ROYS:  Okay. So you're not a part of that. MARK TINSLEY:  Yeah and Mark, I'm not either, so. JULIE ROYS:  Okay. But they may have an uphill battle. According to the AP article, they quoted a cyber-crime expert, Nick Ackerman, who said Falwell's assertion of a criminal conspiracy—he called it totally insane. He said that ex-board members and employees can share emails with reporters as long as they have authorized access to them and didn't hack into someone else's account. So, we are not going to talk about, I don't think, any of the self-dealing because as I talked to you, Brian and Mark, before this show, you said that's not something that you had knowledge of. And what I want to talk about is what you have firsthand information of. What were you an eyewitness to? Because what I want to do is get to the truth. And are some of these allegations in these articles, can you corroborate them? And it seems like that self-dealing isn't one. And as far as knowing Falwell personally, Brian have you ever met Jerry Falwell, Jr. personally? BRIAN MELTON:  No, not really. As we discussed before the show, my closest encounter with Jerry Falwell, Jr. is actually one day after a doctor's appointment ran over late. That was rushing into a building to try to get to my class. And he saw me coming and thought I was a student who was running late. And he asked me if I wanted an excuse to get into class. And I told him, as I rushed past, that no I'm the professor. And he got a kick out of that. And I made it to class only a few minutes late. But no, I have no personal knowledge of Jerry Falwell. And I have nothing to add to that and I have added nothing to that. JULIE ROYS:  Yeah, probably not the way you want to meet the President of your University if you're a professor. But (laughter) it is what happened. And Mark, what about you? You were a Dean at the University. Did you have any contact with Jerry Falwell, Jr.? MARK TINSLEY:  No, the only contact ever I had with him was at a gathering at the football stadium, several years back, and I passed by him. I may have shaken his hand. I can't remember. But that is the only contact, only time I've ever been in the same room. JULIE ROYS:  Yeah and Liberty is a massive school. How many students there? MARK TINSLEY:  It's over a hundred thousand right now, combining online and residential students. Gets them around 12,000 residential students right now. JULIE ROYS:  Yeah—very, very large school. But as we talked a little bit—how involved—we were talking about this Mark. How involved is Jerry Falwell, Jr., as a president, in the running of the school from your perspective as a Dean? MARK TINSLEY:  Well, I think I can speak from the perspective of the academic side of the University. And I would honestly say, and this is an objective statement, in my experience and I think in the experience of most of the folks in the department where I worked, he was really a non-presence. He rarely attended faculty meeting, faculty get-togethers. We didn't see him around the offices, places of work. He didn't walk the campus. His dad had a great reputation of walking the campus, Jerry Falwell, Sr. And going by the departments and talking to people. I remember one occasion when Jerry Falwell, Sr. came by the seminary when I was working there. And he talked to us about what held the seminary was the rudder of the University. And it was really an inspiring thing to have the President of the University to say those things to you. But we never say Jerry Falwell, Jr. in that way. And yeah, he was just a non-presence on campus. We didn't see him on a day-to-day basis at all. JULIE ROYS:  So, what we're going to be talking about today then, isn't something where you've had first-hand experience with Falwell, but more about how the school operates and its particularly this culture of fear at the school. And we only have about a minute or so before we have to go to break. But let me throw that to you, Brian. You've talked a little bit about tenure or there not being tenure. And how the school kind of uses that with professors. Can you, briefly, just kind of get us started on that? BRIAN MELTON:  Yes. Very much in nutshell. Liberty has always operated on one-year contracts. The original idea behind that was so that they could stop left-ward drift. So that was the problem in places like Harvard and Princeton had had. That once tenured professors had gotten in, you couldn't get them out. And then they would take the University farther and farther away from its Christian roots. But starting about 2007 and really hitting the fan about 2014, 2015, after Jerry, Jr. became slowly in control of the University. You did, it really became a method of control. Everyone was reminded, very, very often, that you're on a one-year contract that just does not have to be renewed. And that if you, not in so many words, but if you step out of line, if you do something that makes someone unhappy with you then you're– that's going to be it. JULIE ROYS:  That's it. (Laughter). I get it. Okay, again that is Brian Melton, a former Associate Professor of History at Liberty University. Also, Mark Tinsley, a former Dean at Liberty joining me today. I'm Julie Roys. You're listening to The Roys Report. We will be right back after a short break. Segment 2 JULIE ROYS:  Well, are the reports about Jerry Falwell and Liberty University true? Or are they simply a result of an attempted coup and an illegal smear campaign? Welcome back to The Roys Report. I'm Julie Roys. And joining me today is a former Dean and former Associate Professor at Liberty. And I'm asking them about numerous reports that have been published about Liberty and Falwell. These reports have accused Liberty President, Jerry Falwell, Jr., of berating employees and students and of cultivating a culture of fear and self-dealing at the school. But the most explosive expose which was published last week in Politico relied heavily on anonymous sources. So today what I've done is I've two sources who are willing to go on the record with their first-hand experiences. By the way, you can join the conversation about this show online by going to Facebook.com/ReachJulieRoys. Or you can reach us on Twitter by using our handle @ReachJulieRoys.  Well joining me today is Mark Tinsley, a former Dean of the College of General Studies at Liberty University. And Brian Melton a former Associate Professor of History and also part of the Faculty Senate. So, gentlemen, before the break, Brian, you were explaining about how there's no tenure at Liberty. Instead, every year, it's a one-year contract. And you're saying that this was used by the administration to get control over the professors. And frequently, you're told get in line or else you're going to lose your contract. What's the impact that has on the faculty when you have a system like that? BRIAN MELTON:  Well, I think probably one of the best ways to sum it up is something that Jerry, Jr. himself said. I think it was in The New York Times, when he said the big victory was “taming” the faculty. Which, of course, using an analogy comparing the faculty to animals that are beasts of burden. And that really does have that kind of chilling effects on peoples' ability to speak out. Especially given the fact that for conservatives, in general, and conservative Christians in particular in academics, jobs are very hard to come by. And so, if you lose a job at a place like Liberty, then there's a very strong probability that you will not be able to find one that either for years or again. So, the idea of losing that one ability to feed your family, it's a very serious threat. And it's something that the administration definitely used to keep the faculty in line. JULIE ROYS:  Well, and when you're saying that though, when you're saying keep them in line. There's probably a lot of sympathy with people listening to keeping faculty in line who are drifting left on doctrinal issues, for example. I think some, a lot of us are frustrated when we see that at colleges that that's allowed to happen and continues to happen. But is that really the kind of thing that it was, I mean, what was stepping out of line at Liberty? BRIAN MELTON:  Yeah, that was certainly the way it began. It was not what it became. Stepping out of line was complaining about academic quality in the classes, asking too many questions of a particular administrative set of goals or program or plan. It can also be grading too harshly. If you didn't have a certain success rate even if the students were not performing to the level that you would expect of a college level course. Then, you could lose your position or, at least, lose your load over that. There were absolutely no guarantees. JULIE ROYS:  So, let's talk about turnover now and kind of the culture among the administrators. Mark, you told me about something that I haven't really seen reported on and that is a huge shake up in the Provost Office around, what was it, 2016, 2017? So tell me about that? MARK TINSLEY:   Yes. So in around November of 2016, things were truckin' along at the University in the College of General Studies like they had always been. And business as usual. And suddenly, I was the Associate Dean of the College (inaudible) at the time. I reported to the Dean of The College of General Studies, at that time, Emily Heady, who also served as a Vice-Provost in the Provost's office. So, she had dual hats. And I remember the day. It was November the 15th, 2016. I'd been having correspondence that morning with Emily about matters in CGS. The mood had been light. We in our emails, we had a few jokes here and there in the emails. And when I emailed her at 11:30 am that morning after several email already that day. I got a reply back that said something to the effect of I'm not at the University right now. If you have any questions, contact the Provost, Dr. Ron Hawkins. I thought that was interesting. So, we went on and I called and talked to Dr. Hawkins. Got a lot of non-answers. One thing led to another and by December the 9th I got an email from Emily Heady saying I no long work at the University. Very much a stressful time for all of us. I sought answers from the Provost also saying and got none. The answers were it's something we can't talk about. You don't need to know. Continue to lead the College of General Studies, we'll get back to you. That kind of thing. So, one thing led to another there. It really caused a stir within the College and within the entire University because Emily was such a beloved person. A beloved administrator. All expected her to become the next Provost when Dr. Hawkins retired. It was assumed later that year or maybe in the next year or two. But things really started to snowball at that point. We started to get word that my, the other Associate Dean in the Department with me, that he was going to get sacked by the Provost Office. Presumably for being too close to Dr. Heady. I warned him of that and he went on and resigned. I went on soon thereafter and resigned myself. Not wanting to be associated with these types of underhanded tactics. I knew Emily Heady very well. I knew her character. I knew the person that she is today still. Certainly was at the time. So, in the matter . . .  JULIE ROYS:  So, did you talk with her? Did you talk? I'm guessing you talked to her. MARK TINSLEY:  Oh yes. JULIE ROYS:  I don't know how much you're at liberty to share but I mean, what was your sense? MARK TINSLEY:  Well, she wasn't at liberty to say a whole lot because she was under, they had somehow forced her to sign a non-disclosure agreement. So, we talked about, you know, her future and a lot of those things. But the sense that you get in any of these conversations, and talking to someone, they don't have to say, you know the person well enough to know their character. And I knew that she had not done anything underhanded or deceitful and she made the statement to that, you know, that everything was she didn't do anything wrong, you know. And so, I knew that things were fine with her and her character and all of the. The month that followed that, the resignation that, her being, well, she resigned. I mean she resigned under a non-disclosure. And then the other Associate Dean resigned. I resigned. And then in the months that followed, at least four other faculty members and staffers resigned as well. And so in a matter of six to eight months, ten months or so, you had about 7 to 8 faculty members and some staffers that, because of matters of integrity and not wanting to work in an environment and culture of fear any longer, decided to walk away and move on to other things. JULIE ROYS:  So, you really felt in a real culture of fear intimidation. This isn't something where Politico is just making it up. You're saying, yeah, it was real. MARK TINSLEY:  Oh absolutely. It was absolutely real. People regularly talked about the fear that they had in formal and informal ways. I mean, as Associate Dean, and Dean, I had people come by my office at times, and talk about their fears, especially when contract time was coming around. Talking about fears of non-renewal and those type of things. We were always having to address those kinds of issues with the faculty.  JULIE ROYS:  And so, you had to be loyal. Was this a culture where loyalty is the top, loyalty to Jerry Falwell, Jr., is the top goal, or the top value? Or what is driving it? MARK TINSLEY:   I don't know that any of us felt it was absolute loyalty to Jerry Falwell, Jr.. But we did feel that it was absolute loyalty to the institution. You didn't feel at liberty to, as Brian said earlier, to make any statements adversely towards the university or the curriculum or any of the executive offices. Or anyone. I mean it had to be – I always called it an environment of hyper-loyalty. It was loyalty without question. It was blind loyalty really. It's what folks felt was expected of them. And it seemed to be expected because when anyone stepped out of line and made any kind of critical comment, they were let go.  JULIE ROYS:  Well, that's Mark Tinsley, a former Dean at Liberty University. Also joining me today, Brian Melton, a former Associate Professor of History and Moderator of the Faculty Senate at Liberty. I'm Julie Roys and you're listening to The Roys Report. And when we come back, we're going to talk about a situation where Mark was pressured by the Administration to do something that he didn't want to do. We'll be right back after a short break. Segment 3  JULIE ROYS:   Is Jerry Falwell Jr. the target of an attempted coup and an illegal smear campaign? Or, are the accusations against his administration true? Welcome back to The Roys Report. I'm Julie Roys. And today we're discussing a very hot topic in the news right now. As you've likely heard, there were 2 explosive reports published last week. An article by Reuters included emails from Falwell in which he called a Liberty University student “retarded” and an employee a “half-wit.” But, the more serious allegations were reported by Politico. That article included multiple examples and documentation of alleged self-dealing at Liberty. For example, the article mentioned that Falwell hired his son, Trey Falwell, to manage a shopping center owned by the school. And Liberty loaned a construction company owned by Falwell's good friend Robert Moon, a quarter of a million dollars to start the company. Then, according to Politico, Liberty awarded Moon's company more than 130 million dollars in contracts. Again, Liberty is a non-profit university, so using the university for any personal enrichment is prohibited by law. But Politico, that article, also included numerous anonymous sources claiming that Falwell nurtured a culture of fear at the school. The article says people were too scared of Falwell to go on the record. But it claimed that the sources that were cited in there were current and former high-ranking employees of Liberty University and associates of Falwell's. In response, Falwell has claimed that he's the target of an attempted coup and a smear campaign at the school. And he's announced his intentions to sue those who have spoken out against him or leaked these emails. So, are the allegations against Jerry Falwell Jr. true or simply this result of a smear campaign.  Well joining me today are two former employees with first-hand knowledge of this situation at Liberty. And unlike the politico sources, they're not appearing on my program anonymously. Their names are Mark Tinsley, a former dean of the college of general studies at Liberty University. And Brian Melton, a former associate professor history and chairman of the faculty senate at Liberty. Mark resigned from Liberty in 2017 and Brian resigned last year. And by the way, if you're just joining us and missed the first part of the show, the entire audio will be posted soon after this broadcast to my website JulieRoys.com. I also want to mention that I did invite Jerry Falwell or another representative from Liberty to appear on this show, but they didn't respond to my invitation. So, gentlemen, let me just ask you this because, okay, Brian, you're in Poland now, so, I'm guessing you're feeling you're outside of the reach of Jerry Falwell Jr., but Mark, you're right there in Virginia. And I know in this Politico article, it was saying people are afraid, not just those who are employees of the college, but just living in the town because of the power and the reach of the Falwell family. Do you feel afraid. MARK TINSLEY:  No, I don't feel afraid. And that's not a cavalier attitude at all. You know, I think Brian would feel the same way. We just see a lot of our friends and former colleagues that are undergoing a lot of stress right now. They're in a place that many of them don't want to be. They're being oppressed right now. They live in fear. And I think for me, I'll speak for myself, I'm just tired of people taking courageous stands, in one sense, but not putting their names to it in another. My mom and dad raised me to, if you're going to say something about somebody, have, you know, put your name to it. Now I'm not criticizing the people that went anonymous. I know they're reasons than that. But for me, it's an obligation. I have some things that might be inspiring to our faculty that would see and hear me and Brian and would say, “You know, there's a voice out there. There's someone who does care and someone who will put their name to this.” And then secondly, you know, I preached on Isaiah 41:10 just this past Sunday. And it says, “Do not be afraid. For I am with you. Do not be afraid. For I am your God. I will strengthen you. I will help you. I will, I have called you with My victorious right hand.” And if I truly believe that passage of scripture, then I should stand up and not be fearful. JULIE ROYS:   Amen. And there's a freedom, isn't there, when you speak out? And you take the consequences, whatever they are. And you just move on with life. But there's a freedom to speak your mind and to say what you feel and what you believe. Brian, let me throw this to you real quick. I know I said before the break that we're going to talk a little bit about a course that was dropped and there was kind of this pressure around that. And I want to talk to Mark about that. But first, you had mentioned, just real briefly that there was something said, what was it, at faculty orientation every year? BRIAN MELTON:  Oh yes, I think one of the best examples of sort of how this culture was passed along and emphasized in such a way almost involving the sort of typical Christianese where I'm encouraging you but I'm kind of threatening you. There was this announcement they always used to give where they ended everything by saying, “Now we just want you to know, and this is not a threat, we're not threatening you, but there are hundreds of people lined up for your job. And even though we get resume's all the time, we're very happy to say that we don't want you, we've got the people we want. Now this is not a threat.” And of course, you look at that, and every faculty member that I knew looked at that and they're like, “No, that is a threat.” Nobody in their right mind would not take that as a threat. And, in fact, it was a very special kind of threat. It insulted your intelligence as much as it threatened you. And I joke sometimes that I wonder why they hired me to teach college history if they thought I was so stupid that I would fall for that. And surely you want someone smarter than that. It was a good example of ways they found to remind you of how temporary you were. And how even though, like Mark said, they expected so much loyalty from you, once you got beyon the dean level, there was none toward you. JULIE ROYS:   Well let me ask you Mark, this situation that happened, we probably won't have time to tell that much in this segment, but we'll get to it in the next segment too. But what happened? Somewhere there was a course that was a favorite of yours and one that seemed to do very well, but the school wanted to get rid of. MARK TINSLEY:  It was an introductory level freshman seminar type course. But it taught andragogy-adult learning. And we had run this course for a couple of years and gotten some wonderful data on it. And students who took it had better retention. And the university students who took it score better in their subsequent classes at the university. I mean, all of the data was showing, “Hey, you want your student to take this course.” However, some folks on the other side of the college—in enrollment management on the business side of the college—didn't like the course because it was another course students had to take. It was another required course. So, for a long time the course had stated that if a student came in with 60 credit hours—half their degree done—they didn't have to take this course. So that was a bit of a win for the business side of the university because some students didn't have to take it. However, the university wanted us to drop that down to 45 credits. JULIE ROYS:   And yet, this was communicated to you in a meeting with one of the administrators, correct? MARK TINSLEY:  Well, it had been communicated in several meetings. It had been a thing that had been discussed for a while. JULIE ROYS:   Well hold that thought. We're going to need to go to break. When we come back from break, we'll continue this whole store about this course. And it'll give just sort of an insight. I think it's an interesting window into how things operate there at Liberty. And I know this is a school both for you Brian and for you Mark that you still love. That you still want to see thrive. And I know that's part of why you're speaking out. Again, you're listening to The Roys Report. I'm Julie Roys. Joining me today Mark Tinsley, a former dean at Liberty University and Brian Melton, a former associate professor of history. We will be right back after a short break. Segment 4 JULIE ROYS:   Are the allegations against Liberty University President, Jerry Falwell, Jr. true? Welcome back to The Roys Report. I'm Julie Roys and today I'm exploring the recent allegations against Falwell that were published in both Politico and Reuters last week. These accused Falwell of mocking employees and students, using the College to enrich his family and friends, and nurturing a culture of fear. And by the way, if you're just joining the program and want to listen to the entire broadcast, or if you just want to share it with friends, the entire audio will be available shortly after this broadcast at JulieRoys.com and then you click on the podcast tab. Again, joining me today are two men with first-hand knowledge of the culture at Liberty. Until 2017, Mark Tinsley worked at Liberty as the Dean of the College of General Studies. And until 2018, Brian Melton worked as an Associate Professor at Liberty and the Chairman of the Faculty Senate. So Mark, we talked just briefly about what was happening about this one course, where the administration wanted you to get rid of this course. You didn't want to get rid of it. Tell me how this showdown came to blows.  MARK TINSLEY:  Well, it wasn't that they wanted to get rid of it but they wanted to reduce the credit hour requirement for it. So, originally it was 60 hours. If you came with 60 hours of credit as a transfer student, you didn't have to take this freshman seminar course that had been shown, again, to have a positive impact on student success. They wanted us to drop that down to 45 credit hours so that even fewer students would have to take it. We didn't agree with that because the course was showing so much success. And so, in order for that to happen, the College of General Studies had to vote, in its general studies committee, for that change to occur in a process called—the FIO process “For Informational Only” Process. And it's kind of a weird title but we had to vote then. Well, we went into the meeting to vote, and I've got, this is how the culture of fear works, Julie, is that we took minutes, like you do in meetings, but we also took alternate minutes. And I'm going to read from the alternate minutes from you that are unofficial. But these are the ones that we took to say what really happened in that meeting. The first vote that occurred got one yes vote, one no vote, in a group of about 10-12 persons. All the others abstained. Then one of the faculty members said, “Well, is this going to, if we vote no to this change is this going to hurt Mark and our other Associate Dean, or the Associate Dean and is it going to put them at risk?” Another faculty member stood up and said, “It absolutely will.” He said, “I don't agree with this change but I'm going to vote yes for it to protect our leaders. Because if we do not protect them, who knows who we're going to get. Who's going to replace them? Who's going to come down here to lead us?” So, we voted again and it passed that time and so we sent it on and, of course, the change was made. But you know, it was just amazing. I mean, I stood there in awe as the moderator of this group, because I had told them from the beginning, you guys vote your conscience. Don't vote, vote your conscience. And their conscience was—abstained, one voted yes, one voted no. When we went back and voted what we knew they wanted, then the vote came out the right way. And the thing is, I failed to mention this, is prior to this meeting, I had a visit from one of the Vice-Provosts, in my office, where he sat down, closed door, just him, me. And he said, “We need this to pass. This will pass.” And he sent me an email prior to that, Julie, that didn't say in those words but you could read between the lines in the email. And see he said, “We need this to be done in 21 days or less.”  You know, read between those lines and, you know, get this done. So, and that was how, they advised this change without consultation of the General Studies. This came in an email. They had re-written the FIO. JULIE ROYS:  So, they're really, they're not asking for a vote. They're telling you to vote, right? MARK TINSLEY:  They're telling you what to do.  Yeah and so, that was unfortunate.  JULIE ROYS:  Tell me, too, about the, you said in the vice, in the Provost's Office, we've talked about a shakeup. Then you had this situation happen but then there were a bunch of other Provosts that came through in a very rapid-fire manner, wasn't there? I mean, there was like, what did you say, no less than 5 turnovers in the Provost's Office within . . . ? MARK TINSLEY:  No less than 5 changes, in, since mid-2017. And the changes are still occurring. I mean, recently the current Provost, there was recently a second Provost added, another Co-Provost situation. Where they now have a Provost and Chief Academic Officer for the residential side and an online Provost. So, that office is continually in flux, it seems. JULIE ROYS:  I mean are you telling me that there's so much turnover this is such a crisis at this point? That, I mean, is this sustainable? At the same time the school is doing well. I mean, enrollment is extremely healthy. I talked to parents. I talked to some faculty. And, I mean, beautiful faculty. The students, from what I hear, there was a protest on Friday. Instead of it being contrarian, like the two sides apparently starting talking to each other and debating it politely. And I mean these are beautiful people at this school but what you're describing—that kind of turnover. That's hard to sustain a school. MARK TINSLEY:  It is and it makes for a lot of chaos and uncertainty. And all that of that uncertainty and chaos adds to the culture of fear. Yeah, so it's a very volatile situation. JULIE ROYS: Do you think it will last? I mean, or do you think there needs to be a change in the administration? Or, if there's not, and when I say administration, I mean everybody seems to be pointing the finger at the top, at the President. MARK TINSLEY:  Right. Well, I think something has to change. You can't sustain this kind of turnover indefinitely. This won't and it's going to start to hurt their accreditation. You can't have this kind of turnover consistently and the accreditors not see that and ask questions.  JULIE ROYS: Well and the self-dealing allegations, I mean, that's very serious. And I know accreditors look at that sort of stuff, too. So, and that, I would say, the Politico article had so much documentation. That was probably the strongest part, I thought of the entire article. The anonymous sources, not so much. The documentation for the self-dealing and that's a very serious charge. That was much stronger. Both of you gentlemen have told me about something that exists, Mark, you have a name for it, you call it like “the underground”. Tell me a little bit about this because this is really stunning to me about this whole underground and how it operates.  MARK TINSLEY:  Well, the name “the underground” comes from a former, a friend of mine, who's a former employee as well. I'll give him credit. I won't name him but it's an unofficial network of current and former faculty and employees, of the university, that are constantly talking. The interesting thing about this is, I don't know how big this network is but it's got to reach back into the top executive levels. Because I told you before the show, Julie, that every prediction that I have heard through this underground network has come true. Every one of them. We knew about Provosts that were being moved and going to be sacked. We even knew about one of the Provosts who went to another school. We heard that he was going to be fired from that school, before he was fired, before it came out in the news. All of the things that we've heard through this network have come true, 100%. And so, it's got to reach back to the highest levels. JULIE ROYS:  So, yeah, this shows that the discontent, you're saying, is rife. Not just among the faculty which, Brian you spoke to. Not just among, you know, the deans, kind of the level of the administration you were at. But to have that level of knowledge of what's going on, we're talking pretty high up at the school, there seems to be people who are speaking.  MARK TINSLEY:   I would think. And, you know, I only know about 8 people in this unofficial underground network, but each of my 8 contacts probably has 8 or 10 contacts and each of those has 8 or 10 contacts. I can imagine that this network is huge. JULIE ROYS:  But you don't know everybody that's in it. Brian, you're in this network? BRIAN MELTON:  I assume so. I also heard the news about the Provost getting sacked from the other school before it actually happened. And, personally, I think that a lot of it has to do with someone, one of the anonymous sources in the Politico article said that this isn't a Christian thing. This is a right or wrong thing. And frankly, I think, I have to strongly disagree with that and say that I think it is a Christian thing. And I think that a lot of the very strong Christians, who are at the university, are seeing these things and deploring them. And feeling that even if they can just do nothing, other than pass information to someone else, or give them some encouragement, that it's something that's very much worthwhile.  JULIE ROYS:  Gentlemen, we have just enough time, I think, to touch on one other thing that you talked to me about. And it was these courses that were called, what were they called, “S” courses? Is that right? MARK TINSLEY:  Oh, you're talking about completion rate.  JULIE ROYS:  Completion rates, yeah, okay. So tell me about these completion rates, Brian or Mark, maybe you're the best one to speak to that.  MARK TINSLEY:  Well, completion rates are how many students complete a course by passing. The difference between pass rate and completion rate but essentially the completion rate is students who get a “C”, I think it was, or higher. It was either a “C” or higher or a “D” or higher in a course. They were considered  to have completed the course successfully.  JULIE ROYS:  Okay, but there was a lot of pressure at the school. MARK TINSLEY:  A lot of pressure to keep that rate at 80%. You know, they wanted 80% in all courses, 80% in all courses for completion rate. And the story, I shared with you was that I went to the Provost's Office one day to make my report of our completion rates and I was all excited because our General Studies Math was at a completion rate of 70%. Well, at the time, the national average for completion of freshman level, General Studies Math was 50, I think 55% or somewhere in that range. So we were 15, at least 15 points above that. I was so excited. I go in there and report this and I'm immediately shot down and told, well that's too low. I said, “Well, that this was 15 points higher than the national average.” And the response I got was, we need it at 80%.  JULIE ROYS:  So are you saying there's pressure then to pass students who shouldn't be passing?  MARK TINSLEY:  There's pressure to get those rates up and how that's translated by the individual Deans, departments, and professors, you know, that's it's going to be different for each one. But you can only assume that some people are going, to save their jobs, as Brian was saying earlier, they look at these completion rates not just per course but per professor or at least they did when we were there. And there's pressure to have your numbers, so, higher than 80%. JULIE ROYS:  Okay let me throw that to Brian because we just have a little bit of time. Can you corroborate that, did you feel that too? BRIAN MELTON:  Oh, absolutely and I can say on the online side I saw that. Got that feeling talking to other professors. Because in the online side, it's as simple as we're just not going to give you another course. We don't even have to not renew your contract; you're just not going to get another course in the future. We'll give it to someone who will have a higher completion rate. That makes them want to grade much more easily. And then also for the course creators. Because the people who create the courses, if your course fails too many students, then you don't have a high enough completion rate, you may lose your job as an SME. And so there's constant pressure there to lower the standards on the courses and make the assignments easier.  JULIE ROYS:  Really briefly because we just have about a minute. What's your hope for Liberty, Brian? BRIAN MELTON:  My hope for Liberty? Well, I truly hope that Liberty realizes its original mission and rights itself. At this point I'm kind of afraid it's going off the rails. Harvard and Princeton went off the rails to the left. Liberty doesn't seem to know where it's going. I would really like it to get back to Jerry Falwell, Sr.'s B.H.A.G., as he called it—a Big Hairy Audacious Goal of being that true Christian University where you study the Biblical worldview from the ground up and everyone takes it seriously. JULIE ROYS:  Well, Brian, thank you so much, and I hate to cut you off but we are running out of time. But it's always sad when we talk about corruption or about Christian behavior that seems un-Christian. And a lot of people say, well why are we doing that? I mean there's so much bad PR in the secular press why would we do that on Christian radio? Well, I'll tell you why we need to talk about it. For one, judgment should start with the house of God. But secondly, Ephesians 5:11 says, “Have nothing to do with the fruitless deeds of darkness but rather expose them.” Of all people, Christians should be the most committed to cleaning up their own house. So, I hope you've been challenged by today's program. If you'd like to read the article cited today, I put an article on my website at JULIE ROYS, Roys spelled R-O-Y-S dot com. It has links to that and again at Julie Roys.com you can get audio of this program. Again, thanks to my guests Mark Tinsley, Brian Melton. I hope you have a great weekend and God Bless.  Read more