The Inner Game of Change

Welcome to The Inner Game of Change, the podcast where we explore the unseen forces that shape how we lead, adapt, and thrive in the face of change and transformation. In this episode, I am joined by the insightful and bold Amy Yackowski—founder of Painted Porch Strategies and a passionate advocate for building shift-ready teams and leaders.Together, we dive into the critical, often overlooked period before change officially begins—a space Amy calls Phase Zero. Long before the project plan kicks in, before kickoff meetings and comms plans, Phase Zero is where emotional readiness, mindset, and organisational truth-telling take shape. It is the terrain where insight is gathered, assumptions are surfaced, and success—or struggle—starts to take root. We explore why skipping Phase Zero can derail even well-planned change, how to navigate time constraints, and how AI tools like Copilot can surface early insights. Amy also shares how Stoic thinking shapes her work and why change must be personalised—not one-size-fits-all.  Whether you are a project lead, a change advisor, or just navigating another wave of workplace evolution, this episode offers a fresh lens and some very practical tools to help you start smart—right from Phase Zero. I am grateful to have Amy chatting with me today. About Amy"Oh, Shift". It lands on the steps of your business and with your teams every day, challenging you to adapt.- Market Shifts - Economic Shifts - Technology Shifts - Strategic/Operational Shifts - Culture Shifts  - Priority Shifts  - People Shifts  - Leadership Shifts 

Welcome to a very special mini-series on The Inner Game of Change. I'm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.In this episode, we explore one of the most practical and empowering models in the change toolkit: the Circle of Control, Influence, and Concern.When faced with uncertainty or disruption, where we place our attention can make or break our impact. This timeless mental model helps us distinguish between what we can control, what we can influence, and what we should consciously let go of.You'll discover:How to apply this model in personal and organizational changeCommon traps that drain energy and focusPractical strategies to expand your circle of influenceWhy mindset and boundaries are critical in times of fluxThis episode is an invitation to pause, refocus, and lead from a place of clarity and agency.Send us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to The Inner Game of Change, the podcast where we explore the unseen forces that shape how we lead, adapt, and thrive in the face of change and transformation.In today's episode, we explore a powerful way of thinking and working that helps people navigate complexity, solve tough problems, and grow through structured learning — the Improvement Kata.My guest is Tracy Defoe — a lifelong adult educator, Kata coach, and passionate advocate for deliberate, reflective learning at work. Based in Vancouver, Canada, Tracy shares her deep insights into how the Kata practice — inspired by Toyota's continuous improvement approach — helps individuals and teams move forward, even when the way ahead is unclear.We unpack what the Kata actually is, how it works, and why it's far more than a business tool — it's a mindset shift. We also touch on the role of psychological safety, the difference between goals and challenges, and how leaders can become coaches who build capability, not just compliance.If you're curious about how to embed continuous improvement in a way that feels human, sustainable, and empowering — this one is for you.I am grateful to have Tracy chatting with me today. About TracyAims to make you smarter about learning.Adult Education professional specializing in learning at work. Interested in culture change, supporting peer-leadership, informal learning, multiple literacies and communication in diverse settings. Experienced in designing and implementing innovative learning at work programs. Humble Lean Practitioner interested in combining my interests in Lean with Adult Learning and Culture Change. Student of the Kata, Coach and Learner. Improvement and Coaching Kata learner and coach. Volunteer Host of the Cascadia Kata Dojo Community Call - a 30 minute weekly zoom meeting for Kata Coaches From British Columbia, Washington, Oregon and California.Specialties: Customized solutions, embedding lean or essential skills in content training, facilitation of improvements or supporting leaders in improving their facilitation, communicating with the workforce, re-framing change as learning challenge, training design and delivery, implementation and evaluation. Facilitating meetings and retreats for clients, strategic planning, realizing a mission and vision to a Challenge, and a daily improvement plan. Plain Language and Clear Design.ContactTracy's Profilelinkedin.com/in/tracydefoeWebsitethelearningfactor.ca (Company)Emailtd@thelearningfactor.caSend us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to a very special mini-series on The Inner Game of Change. I'm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.In this episode of Mental Models for Managing Change, we explore a mental model that helps us cut through complexity and focus our energy where it really counts: The Pareto Principle, also known as the 80/20 Rule.Named after economist Vilfredo Pareto, this model reveals a powerful pattern — that a small percentage of inputs often lead to the majority of outcomes. In change work, that means identifying the vital few actions, stakeholders, or conversations that drive the biggest impact.If you have ever felt spread too thin, overwhelmed by competing priorities, or stuck in busywork that goes nowhere, this episode is for you.Learn how to spot the 20% that truly matters, make better decisions with limited time, and shift from doing more… to doing what matters most.Listen now to discover how the Pareto Principle can bring clarity, focus, and traction to your next change effort.Send us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to The Inner Game of Change, the podcast where we explore the unseen forces that shape how we lead, adapt, and thrive in the face of change and transformation.In this episode, I am joined by someone who's been on the frontlines of organisational culture in some of the world's most recognisable companies — Mehmet Baha, author of the newly released book Creating Psychological Safety at Work.Baha is the founder of Solution Folder and has over 24 years of experience working with top organisations, including being one of the first Facebook employees in Europe. He is a global trainer and speaker on psychological safety, agile, and resilience, fluent in multiple languages, and has delivered learning sessions worldwide.We unpack why psychological safety is not just a ‘nice-to-have' — but a non-negotiable for high-performing teams. From personal stories of toxic cultures to practical tools you can apply today, Baha shares what it takes to build environments where people feel safe to speak up, make mistakes, and bring their whole selves to work.If you are a leader, change practitioner, or simply someone trying to create better conversations at work, this one is for you.I am grateful to have Baha chatting with me today. About Baha

Welcome to a very special mini-series on The Inner Game of Change. I'm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.In this episode of Mental Models for Managing Change, we explore a mental model that helps us pause, reflect, and challenge how we make sense of the world around us: The Ladder of Inference.Developed by organisational psychologist Chris Argyris and later popularised by Peter Senge, this model shows how quickly we move from observing facts to taking action — often based on assumptions, not evidence.It is especially useful in moments of tension, misalignment, or misunderstanding — and in change work, those moments happen often.If you have ever walked away from a meeting wondering, “How did we end up on such different pages?”, this episode is for you.Learn how to recognise the thinking patterns that drive your decisions, how to stay grounded in what is observable, and how to open up better, more constructive conversations — even during complex change.Listen now to step off the ladder, and into clearer, more intentional leadership.Send us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation.In today's episode, I'm thrilled to be joined by Susan Zhang, a creative technologist, author, and global thought leader. From her beginnings in China to her journey as an international student in Australia, Susan has embraced the discomfort of change to unlock personal and professional growth.We dive deep into topics like the power of stepping outside your comfort zone, the role of ambition in driving change, and how embracing failure can lead to unexpected growth. Susan shares her unique perspective on leadership, drawing from her experiences at Google and her bold decisions to pivot in her career. If you're navigating a time of uncertainty or change, this conversation offers powerful insights on how to move forward with confidence, embrace new opportunities, and transform challenges into growth. I am grateful to have Susan chatting with me today.Susan's Book Life Outside My Comfort Zone: Hup draak!About Susan024 Awarded Ph.D. at UOW with Examimers' Commendation for Outstanding Thesis2022 Australian Ambassador's Award for Women in Leadership Judges' commendation2021 UOW Young Alumni Award2019 Young Australia China Alumni of the Year Award - Australian Embassy in China2019 Book release on Amazon: http://bit.ly/susanfirstbookFrom an international student to a global tech leader, from a career at Google UK to TikTok in China, from an introvert to a TEDx speaker, Dr Susan Zhang continues to push boundaries and explore outside her comfort zone.Dr Zhang is recognised as a high-energy business leader and technology serial entrepreneur. She effectively brings a combination of technical prowess and commercial acumen in her leadership positions at Google, later for ByteDance (TikTok), Amazon and Canva where her career has taken her to Australia, China and the United Kingdom. Currently, she is the Head of Creative and EdTech, Digital Trade for the British Government based in Sydney.Dr Zhang is a published author, a TEDx Speaker and a mentor for young entrepreneurs. Dr Zhang believes her research can play a key part in harnessing the capabilities of AI-driven education influencers at the intersection of e-learning technology and pedagogy Digitalisation.Contact SusanDr Susan's Profilelinkedin.com/in/zhangsusanWebsitesxiaochenzhang.com (Personal)amazon.com.au/Life-Outside-My-Comfort-Zone/dp/1794103422/ref=sr_1_1?dchild=1&keywords=life+outside+my+comfort+zone&qid=1606083586&sr=8-1 (Portfolio)Send us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to a very special mini-series on The Inner Game of Change. I'm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.In this episode, we explore a mental model that invites us to look beyond the immediate impact of change: Second-Order Thinking.So often, change initiatives are shaped around what we expect to happen next. But in reality, change rarely follows a straight line — and first-order decisions often lead to second and third-order consequences we did not anticipate.Second-Order Thinking encourages us to slow down and ask better questions — “And then what?” It helps us move beyond short-term fixes and consider the ripple effects, unintended outcomes, and longer-term dynamics our decisions might set in motion.If you have ever implemented a change that worked on paper but created new challenges in practice, or if you are aiming to lead change that truly lasts, this episode offers a practical lens to deepen your thinking and strengthen your strategy.Listen now to discover how Second-Order Thinking can help you lead change with foresight, clarity, and intention.Send us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation.Today, I am chatting with Ian Heard Director of Public Sector Modern Work at Microsoft ANZ — a leader who is right at the heart of how AI is reshaping the way we work. In this episode, we talk about the real story behind GenAI Copilot, what change looks like inside Microsoft, and why the role of a change manager might just be turning into a “Chief Excitement Officer.” From navigating resistance (yes, even inside Microsoft) to embracing agentic workflows, this episode offers a grounded look at how leadership and curiosity go hand in hand in today's fast-moving world.We also dig into what makes AI adoption truly work — the mindset, the momentum, and the magic that happens when teams stop asking if it works and start exploring how it can help. This one's real, practical, and full of good humour, forward-looking ideas, and insights for anyone navigating what's next.I am grateful to have Ian chatting with me today. AboutAs Director for Microsoft's Public Sector Modern Works business in ANZ I lead an all-star team, helping our customers across Government, Health and Education to re-imagine productivity through Cloud and AI solutions such as Microsoft 365 Copilot, Microsoft 365 and Windows 365. This role builds on a career at Microsoft where I have been fortunate to be part of major market transitions in Enterprise Productivity solutions across ANZ and Asia with solutions such as Microsoft Team, Windows 365, Microsoft 365 and the development of Microsoft Security. As a leader I am passionate about fostering a culture of continuous learning and innovation. I prioritize empowering my team to stay ahead of industry trends, whilst being customer obsessed and centre my approach on challenging them to both exceed their potential and their customer's expectations. Prior to Microsoft, I cultivated a career with diverse experiences as a leader in multiple geographies and role types in organisations from start-ups and scale-ups through to multi-nationals. Complementing my corporate career, I have a passion for social impact and seek to be active in the NFP space, as seen as my tenure leading Microsoft's ANZ Give initiative and tenure at Ovarian Cancer Australia as a Board Observer. I am always eager to connect with like-minded professionals and explore opportunities for collaboration and growth. Let's connect and discuss how we can drive innovation and success together.Contactlinkedin.com/in/ianheardSend us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to a very special mini-series on The Inner Game of Change. I'm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.In this episode, we explore a model that helps us look beyond what is visible in times of change: the Iceberg Model.Often, we respond to what we can see on the surface — missed deadlines, disengaged teams, unexpected resistance. But, as with an iceberg, most of the real forces driving those outcomes lie beneath.The Iceberg Model encourages us to go deeper — to understand the patterns, structures, and mental models that sit underneath the events we see. When we take this layered view, we can begin to address root causes, not just symptoms.If you have ever found yourself solving the same issue repeatedly or wondering why certain problems persist despite good intentions, this episode offers a powerful way to reframe your approach.Listen now to discover how the Iceberg Model can help you lead more thoughtful, sustainable change in your organisation.#ChangeManagement #MentalModels #SystemsThinking #OrganisationalChange #LeadershipDevelopment #ManagingChange #ComplexityThinking #TheInnerGameOfChangeSend us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation.In this episode, I'm joined by the remarkable Karen Ball, Senior Fellow at Prosci and author of The ADKAR Advantage: Your New Lens for Successful Change. Released in April 2024, Karen's book offers a fresh and practical take on navigating change by embracing the power of the Prosci ADKAR Model.With over 40 years of experience, Karen has helped countless individuals and organisations unlock the real benefits of successful change—both professionally and personally. As a seasoned change advisor, instructor, and CCMP™ professional, she brings a wealth of knowledge, energy, and passion to the conversation.Today, we'll unpack Karen's insights from her book, explore why the ADKAR lens is more relevant than ever, and hear some real-world lessons from her extensive journey in the field of change.I am grateful to have Karen chatting with me today. About KarenKaren Ball is author of "The ADKAR Advantage: Your New Lens for Successful Change", a Prosci publication released in April 2024. Her passion through the book is to help individuals and organizations realize the benefits of successful change, personally and professionally, by looking at change through the lens of the Prosci ADKAR Model.Karen is a Senior Fellow at Prosci. Previously, she served as Prosci's Executive Vice President of Research, Product and Marketing. She is a Certified Change Management Professional™ (CCMP™), Prosci executive instructor, and change advisor with over 40 years of professional experience. As a public speaker, Karen frequently shares her passion for all things ADKAR and change management in webinars, customer presentations, podcasts, and conference keynotes.ContactsKaren's Profilelinkedin.com/in/karenball26Emailkball@prosci.comSend us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn: www.linkedin.com/comm/mynetwork/discovery-see-all?usecase=PEOPLE_FOLLOWS&followMember=ali-juma

Hi everyone, and welcome to a very special mini-series on The Inner Game of Change. I'm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.Before we dive into today's topic, let's quickly cover what a mental model actually is.A mental model is simply a way of thinking — a framework that helps us understand the world, make better decisions, and solve problems more effectively. Think of it like a blueprint for how to approach challenges and navigate complexity.Here's a simple analogy: Imagine you are driving to a new destination. Without a map, you could easily take wrong turns, waste time, or even get lost. But with a map — your mental model — you have a clear route to follow, helping you avoid mistakes and arrive faster and with far less stress.In the same way, mental models give us a clearer path when managing change. They help us break down complexity, anticipate obstacles, and guide us toward better outcomes.And today, we're diving into a mental model that sits at the heart of successful change initiatives: The Influence Model.Send us a textAli Juma @The Inner Game of Change podcast

Hi everyone, and welcome to a very special mini-series on The Inner Game of Change. I'm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.Before we dive into today's topic, let's quickly cover what a mental model actually is.A mental model is simply a way of thinking — a framework that helps us understand the world, make better decisions, and solve problems more effectively. Think of it like a blueprint for how to approach challenges and navigate complexity.Here's a simple analogy: Imagine you are driving to a new destination. Without a map, you could easily take wrong turns, waste time, or even get lost. But with a map — your mental model — you have a clear route to follow, helping you avoid mistakes and arrive faster and with far less stress.In the same way, mental models give us a clearer path when managing change. They help us break down complexity, anticipate obstacles, and guide us toward better outcomes.And that brings us to today's episode, where we'll explore First Principles Thinking. Send us a textAli Juma @The Inner Game of Change podcast

Welcome to the podcast that explores the evolving landscape of change management, leadership, and transformation.In today's episode, I'm thrilled to be joined by Mark Abraham, Managing Director at Boston Consulting Group (BCG) and author of the bestselling HBR book, Personalized: Customer Strategy in the Age of AI. With over 20 years of experience, Mark has worked closely with global CEOs, CMOs, and CXOs, helping them tackle complex business challenges and deliver breakthrough 1:1 customer experiences. At BCG, he founded and leads the company's Global Personalization business. Mark brings a wealth of knowledge on how AI is reshaping customer experience, the ethical considerations of data usage, and how businesses can implement personalization at scale. We explore the strategies that drive success, the barriers to adoption, and how AI can be the game changer in the dynamic world of personalization. I am thrilled to have Mark chatting with me today.About MarkI am Managing Director and Senior Partner with Boston Consulting Group and author of the bestselling HBR book, Personalized: Customer Strategy in the Age of AI.At BCG, I founded and lead the company's Global Personalization business, helped found our firm's AI arm, BCG GAMMA, comprised of thousands of data scientists and engineers, and lead our work in the restaurant sector. As head of the firm's Marketing, Sales & Pricing Practice in North America, I work with global CEOs, CMOs and CXOs on complex, multifaceted business challenges. Over the course of my 20+ year tenure at the firm, I have overseen end-to-end transformation programs for iconic clients in a wide range of industries and built BCG into a globally recognized leader in helping brands deliver breakthrough 1:1 customer experiences.I hold an MBA with high distinction from the University of Michigan Ross School of Business and a BA in business studies from Oxford Brookes University. Outside of BCG, you might find me off the grid on some of the great hikes of the world in places like Iceland, Patagonia, Australia & New Zealand or my Pacific Northwest home along with my two sons and partner, Jason. I grew up across three continents in Europe, China and US, learned five languages, and love meeting new people across cultures.Contact MarkMark's Profilelinkedin.com/in/markabrahamaiWWWhttps://www.personalizedthebook.com/Send us a textAli Juma @The Inner Game of Change podcast

Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation. In today's episode, I am joined by Lisa Carlin, a strategy execution expert, to dive into one of the biggest conversations in business today; AI strategy and adoption. With the AI hype everywhere, how can organizations separate signals from the noise and make smart strategic decisions? Lisa brings her deep expertise to help us cut through the noise, focus on what matters and harness AI for real impact. We will explore practical adoption strategies, leadership's role in driving AI success and the mindset shift needed to embrace this powerful technology. I am grateful to have Lisa chatting with me today. About LisaHi, I'm a Strategy Execution Specialist. I work with leaders who want to leave a legacy of change and innovation. I help them to plan and execute their strategic projects when stakes are high. They have ambitious goals, and are faced with major risk, tough cultures or likely resistance. My clients love having an independent sounding board and expert advice, so they can deliver their plans with confidence.After 50+ implementations, I've learned that traditional strategy approaches alienate staff and hinder implementation. Over this time, I've pioneered a culture-friendly, human-centered approach that speeds up change momentum. AI is now a major part of my focus: developing effective AI strategies to fast track success.My career includes roles at McKinsey and Accenture, then running my own business since 1999. When I'm not at work, I'm gardening with the dogs.***Work with me:1.

Hi everyone, and welcome to a very special mini-series on The Inner Game of Change. I'm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.Let's start with a quick definition. A mental model is a framework or way of thinking that helps us understand the world, make decisions, and solve problems more effectively. It's like a blueprint for how to approach challenges and navigate complexity.Now, here's a simple analogy: Imagine you're driving to a new destination. Without a map, you might take wrong turns, waste time, or even get lost. But with a map—your mental model—you have a clear route, helping you avoid mistakes and reach your goal safer and faster.In the same way, mental models give us a clearer path for managing change. They simplify complexity and guide us toward better outcomes.And in today's episode, we're diving into a mental model that shifts the way we see problems and solutions—one that helps us move beyond quick fixes and truly understand the bigger picture: Systems Thinking. Send us a textAli Juma @The Inner Game of Change podcast

Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation. Today, I welcome the inspiring Margo Waldorf, founder of the Global Change Awards and a true change leader on a mission in the field of workplace transformation.As the CEO of the Global Change Awards and Director at Change Ready Workplace, Margo is a passionate advocate for making change a skill that everyone can master. Her work is reshaping the way organisations approach change management and leadership.In this episode, we dive into the role of change management, the power of leadership and sponsorship, and what it means to be an influencer in the field. We also explore the critical topic of making an impact, offering insights and inspiration for expert change practitioners, those new to the profession, and anyone considering a career focused on meaningful work and driving real transformation.This is a must-listen for anyone passionate about making a difference in the workplace—let's get started!About MargoMargo is the visionary founder behind the Change Awards, a prestigious global initiative that celebrates outstanding achievements in workplace transformation and change management. As the CEO of the Change Awards and a director at Change Ready Workplace, Margo plays a pivotal role in shaping the future of the change profession. Her dedication to raising awareness and advocating for change as an essential skill underscores her commitment to driving progress and excellence in organisational development worldwide.Contactslinkedin.com/in/margowaldorfWebsitesmwaldorf.co (Personal)calendly.com/margowaldorf (Company)changeawards.co (Company)Send us a textAli Juma @The Inner Game of Change podcast

Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation. I am your host, Ali Juma, and today, we have a truly unique and groundbreaking episode.For the first time, we're shifting perspectives by inviting a generative AI—yes, a chatbot—into the conversation. Together, we will dive into the transformative power of AI, its impact on the workplace, and how leaders, change managers, and consultants can harness its potential to drive meaningful progress.Whether you are curious about the future of AI or looking for actionable insights to navigate change, this episode promises to be thought-provoking and practical. So, let's explore the intersection of technology and human ingenuity in this one-of-a-kind discussion.Let's get started!Send us a textAli Juma @The Inner Game of Change podcast

Hi everyone, and welcome to a very special mini-series on The Inner Game of Change. I'm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.Let's start with a quick definition. A mental model is a framework or way of thinking that helps us understand the world, make decisions, and solve problems more effectively. It's like a blueprint for how to approach challenges and navigate complexity.Now, here's a simple analogy: Imagine you're driving to a new destination. Without a map, you might take wrong turns, waste time, or even get lost. But with a map—your mental model—you have a clear route, helping you avoid mistakes and reach your goal safer and faster.In the same way, mental models give us a clearer path for managing change. They simplify complexity and guide us toward better outcomesAnd in today's episode, we are diving into a mental model that might sound a little counterintuitive at first, but is an absolute game changer when it comes to problem solving : Inversion Thinking.Send us a textAli Juma @The Inner Game of Change podcast

Hi everyone, and welcome to a very special mini-series on The Inner Game of Change. I'm thrilled to take you on this journey as we explore something both timeless and practical: mental models for managing change.Let's start with a quick definition. A mental model is a framework or way of thinking that helps us understand the world, make decisions, and solve problems more effectively. It's like a blueprint for how to approach challenges and navigate complexity.Now, here's a simple analogy: Imagine you're driving to a new destination. Without a map, you might take wrong turns, waste time, or even get lost. But with a map—your mental model—you have a clear route, helping you avoid mistakes and reach your goal safer and faster.In the same way, mental models give us a clearer path for managing change. They simplify complexity and guide us toward better outcomesLet's dive into our very first episode, where we'll explore Gleicher's Formula for Change—a simple yet powerful equation that helps you understand how to overcome resistance and move toward action Send us a textAli Juma @The Inner Game of Change podcast

Send us a text In this special highlights episode of The Inner Game of Change podcast, we revisit some of the most impactful moments from our top episodes. While every conversation this year has been rich with invaluable insights, these highlights showcase standout lessons and perspectives that have resonated deeply with our audience. Join me as we explore key themes in leadership, change, and transformation. I am grateful for all of my guests' time, insight and wisdom. As we wrap up 2024, I want to thank you for being part of The Inner Game of Change. Your support and engagement have made every episode truly meaningful. Wishing you and your loved ones a happy, safe, and restful holiday season. I can't wait to kick off 2025 with another amazing lineup of guests, creative conversations, and transformative ideas. Until next year, stay well, stay curious, and approach every change with courage and curiosity! Episodes in this summary include :E76 - Rethinking Change: From Behavioural Conditioning to Regenerative Transformation - Podcast with Carol SanfordE75 - Change Journey : Performer to Master - Podcast with Dr Jess TayelE73 - Change Leadership In Higher Education - Podcast with Vice Chancellor Professor Theo Farrell E71 - Winning Against Resistance To Change - Podcast with Dr. David Weiss E67 - What's Organizational Change Management? - Podcast with Paula AnastasiadeE65 - The Change Management Flywheel - Podcast with Terri Block & Susan Bartlett E64 - AI Change by Design for Impact - Podcast with Sarah Kaur E62 - Becoming a Change Maker - Podcast with Alex Budak E60 - How AI will Revolutionise Change Management - Podcast with Jason Little Ali Juma @The Inner Game of Change podcast

Send us a textHello, and welcome to this special episode of The Inner Game of Change.Today's episode is deeply meaningful, as it features a conversation with the remarkable Carol Sanford. Carol has been a pioneer of Regenerative Thinking for over four decades, helping entrepreneurs and executives transform their businesses responsibly and meaningfully. Her work has left an indelible mark on so many lives and organisations.It is with a heavy heart that I share that Carol is now in transition out of this world, as shared by her son Mark 2 days ago. Despite the challenges of her illness, Carol was determined to share her thoughts and wisdom with me and all of you. During the recording, it was not easy for her to continue speaking, and after around 20 minutes, we had to bring the conversation to a close as she had given all she could in that moment.This episode is a testament to Carol's unwavering commitment to sharing her insights, even in the face of immense difficulty. I invite you to listen closely as she shares her thoughts on her models, philosophies, and the profound lessons she has spent a lifetime teaching.This is a tribute to Carol's incredible legacy. May her courage, ideas, and spirit continue to inspire us all as we honour her remarkable journey. I am grateful that Carol has agreed to have a chat with me. About CarolI launched two Startups, ran and sold them. I then turned to teaching and educating businesses globally growing them rapidly, by double digits, all the while making work meaningful and fun. From the beginning (1980), I embedded Regenerative Thinking into decision making and action-taking. Never a sidebar to everything else. I wrote case-story-based books about these experiences to inspire and instruct others. I speak from this deep history of educating Executives and Entrepreneurs to innovate and grow their businesses responsibly. For over four decades, I have worked with great leaders of successful businesses such as Google, DuPont, Intel, P&G, Seventh Generation. NOT A COACH OR CONSULTANT!What experts say: Carol Sanford "​created an approach that reimagines business. Her approach will be The Future of Business."​ Rebecca Henderson, HBS My clients are:Growth Stage Entrepreneurs and Business Unit Leaders - who want to grow their business, their people and themselves with great financial outcomes, all while being responsible. I offer proven frameworks (hundreds of testimonials here and on my website) to find your growth path. The Regenerative Business Program are found at Universities and Carol Sanford Institute . I support established corporations and new economy businesses in developing leaders toward the Business of the 21st Century, and individuals who want a Regenerative Paradigm education. Event Planners for Corporate & Association events who need a useful, content rich, energizing keynote with innovative, practical ideas that give their members a reason to be glad they attended. I bring deep experience and I bespoke design my talks to make your audience wake up and cheer. Topic arenas: Strategy, Leadership of change and developing people; Design of management systems—all for innovation and what is needed by a business of the future. NOT A COACH or Consultant!Ali Juma @The Inner Game of Change podcast

Send us a textWelcome to the Inner Game of Change Podcast, uncovering the layers of complexity of organisational change with some of the bright minds in the field.Today, I am delighted to host Dr. Jess Tayel, a top LinkedIn voice and a distinguished leader in global change and transformation.  Dr. Tayel has over 25 years of experience in leading global change and transformation programs in senior leadership roles, guiding and leading large-scale change programs across 15 countries.  She has worked with companies like Google, Boeing, Apple, Emirates, World Cup, ABN Amro, Barclays and more. Jess is also the founder of the People of Transformation Program and Community. People of Transformation aims to attain the next level of mastery of change and transformation practice and leadership. In this episode, Jess and I dive into understanding the transformation journey for professionals, discussing the challenges and rewards, and tracing the growth continuum from early development to mastery. We discuss what it truly takes to overcome personal growth hurdles and how achieving mastery can bring profound rewards—not just for individuals, but for businesses and even society as a whole  Contact JessLinkedInlinkedin.com/in/business-transformation-change-coach-mentorWebsitespeopleoftransformation.com (Other)peopleoftransformation.com (Company)Rumi.aiAll-in-one meeting tool with real-time transcription & searchable Meeting Memory™Ali Juma @The Inner Game of Change podcast

Send us a textWelcome to the Inner Game of Change Podcast, uncovering the layers of complexity of organisational change with some of the bright minds in the field.Today, I am joined by Kavita Ganesan; an AI advisor, strategist, and founder of Opinosis Analytics. Kavita has led numerous AI projects, from recommendation engines to advanced sentiment analysis systems, impacting millions of users and shaping strategic AI initiatives for major organizations like McKesson, Verizon, and the University of Sydney. In today's episode, we will explore the transformative power of AI and its wide-reaching impacts. Drawing from her book The Business Case for AI, Kavita will help us understand how AI is reshaping organizations and discuss how leaders, managers, and change professionals can navigate this shift to tackle both challenges and opportunities. I am grateful to have Kavita chatting with me today. About Kavita (In her words)As an AI advisor, strategist, and founder of Opinosis Analytics, I help business leaders and tech teams in two key areas. The first involves architecting complex AI (and GenAI/LLM) systems. I've designed and managed over two dozen projects from a vague idea through productionization of these solutions. This includes problems such as:» Recommendation engines (people, product, jobs, topics, content)» E-commerce search improvements» Organization-specific question-answering systems (RAG-Based Q&A)» Chatbots» Sentiment analysis» Categorization engines» Unstructured data integrationThe solutions I've managed scale to millions of products and users and some of these initiatives have led to successful funding events for the clients supported. My second area of focus is in helping companies with strategic AI integration. Whether it's to spot low-hanging but high-impact AI opportunities, teach teams how to plan their AI strategy, develop a truly executable roadmap, or get started with individual initiatives--I've helped put teams on the path to achieving tangible results. I've supported/am supporting the following companies through my work: McKesson, McMaster-Carr, The University of Sydney (Australia), Brown-Forman Corporation, The Odevo Group (Sweden), Verizon, NRC (US Government), and Federal Energy Regulatory Committee (US Government).ContactLinknedInhttps://www.linkedin.com/in/kavita-ganesan/ Websiteskavita-ganesan.com/blog/ (Other)opinosis-analytics.com (Company)amazon.aibusinesscasebook.com (Other)Ali Juma @The Inner Game of Change podcast

Send us a textWelcome to a special episode ; The Outer Game of Change.  In these unique episodes, I am joined by leaders and executives who drive change and shape the future of their organizations. We listen to their unique insights, explore how they perceive change, and uncover what is simmering in their minds. Today, I am thrilled to have with me Professor Theo Farrell, the 7th Vice-Chancellor and President of La Trobe University here in Australia.  Professor Farrell has a distinguished career in academia and research, having held leadership positions at top universities around the world. He is an author, and renowned advocate for academic excellence, inclusivity, and transformative change. Most importanly, I find Theo to be a great human.In this episode, we will dive into the dynamics of change leadership, exploring how transformative forces like AI are reshaping higher education. We discuss the evolving nature of academia, the challenges and opportunities of integrating advanced technologies, and what it takes to lead an institution through such significant transformation.With his extensive background in both strategic leadership and research, Professor Farrell offers unique insights into the future of higher education and how universities can adapt to and thrive in a rapidly changing world. I am grateful to have Professor Farrell chatting with me today. About Theo FarrellProfessor Theo Farrell commenced as the 7th Vice-Chancellor and President of La Trobe University in February 2024. He brings a deep commitment to advancing academic excellence, building inclusive communities, forging external partnerships, and leading transformative change.Prior to joining La Trobe, Professor Farrell held a number of leadership roles including Deputy Vice-Chancellor (Academic and Students), Deputy Vice-Chancellor (Education), and Executive Dean of Law, Humanities and the Arts, all at the University of Wollongong, and Dean of Arts and Social Sciences at City, University of London. From 2006 to 2016, he held a chair in online learning at King's College London. At UOW, City and King's, Professor Farrell led numerous initiatives to develop research capacities, innovate learning and teaching, and enhance student experience. Professor Farrell has held ten UK research council awards. His most recent book, Unwinnable: Britain's War in Afghanistan (Vintage 2021), was shortlisted for three national book awards and selected book of the year by The Sunday Times. Professor Farrell is a champion of real-world impact from academic research. A leading expert on the conflict in Afghanistan, he acted as strategic advisor to the UK government and the International Security Assistance Force in Kabul, and participated in track II talks with the Taliban.Professor Farrell is a Fellow of the Academy of Social Sciences (UK), Fellow of the Royal Society of New South Wales, Visiting Professor at King's College London, and past President of the British International Studies Association.Contact InfoLinkedIn linkedin.com/in/theo-farrell-35698b1b3Ali Juma @The Inner Game of Change podcast

Send us a textWelcome to the Inner Game of Change Podcast, uncovering the layers of complexity of organisational change with some of the bright minds in the field.I'm thrilled to be joined by Maggie Jackson, an award-winning journalist and author, celebrated for her insightful exploration of uncertainty, the impact of technology on our lives, and the science of attention.Her latest book, Uncertain: The Wisdom and Wonder of Being Unsure, uncovers how uncertainty is often misunderstood but can actually promote open-mindedness and innovation. In this episode, Maggie shares her insights on how embracing uncertainty can help us navigate and lead through change, turning unpredictability into a tool for growth and adaptability.I am grateful to have Maggie chatting with me today. About MaggieAward-winning Journalist and Author exploring the unsung wisdom of uncertainty; the impact of technology on humanity; the science of attention an age of flux and angst. Author of - "Uncertain: The Wisdom and Wonder of Being Unsure", forthcoming November, 2023 - "Distracted: Reclaiming Our Focus in a World of Lost Attention"​ (New Edition September 2018) -- the award-winning book that sparked a global conversation on the costs of fragmenting our attention. Former contributing Boston Globe columnist who has also written for The New York Times, CNN.com, New Philosopher, Wall Street Journal, BusinessWeek, Courrier International, and publications worldwide. Sought-after speaker (Google, Harvard Business School, Bank of America, Chautauqua) and frequent media guest (MSNBC, New York Times, Book TV, Oprah Radio, All Things Considered, Washington Post, Boston Globe, Sunday Times of London, BBC, Presa Diretta (Italy) and other outlets around the globe.)Contact MaggieLinknedInlinkedin.com/in/maggiejacksonWebsitemaggie-jackson.com (Other)Emailmaggie@maggie-jackson.comAli Juma @The Inner Game of Change podcast

Send us a textWelcome to the Inner Game of Change Podcast, uncovering the layers of complexity of organisational change with some of the bright minds in the field.Today, I am privilaged to be joined by Dr. David Weiss, a renowned author, speaker, and executive coach. Dr. Weiss is the President and CEO of Weiss International Ltd., where he has led over 1,000 business and organisational projects across five continents. He's a recognised expert in innovation, leadership, and HR consulting, with accolades from global organisations, including the Government of Canada and the Asia-Pacific HR Congress.In his latest article, *Winning Against Resistance to Change*, Dr. Weiss shares powerful strategies for navigating and overcoming resistance to change. Let's dive into these insights with Dr. David Weiss and learn how to lead more effectively through challenging transitions. I am grateful to have David chatting with me today. About DavidDr. David S. Weiss, Ph.D., ICD.D, CHRE, is an author, innovator, speaker, executive coach and consultant. He is the President and CEO of Weiss International Ltd., a firm specializing in innovation, leadership coaching, and HR consulting for many Fortune 500, social enterprise and public-sector organizations. David has provided coaching and consulting on more than 1000 business and organizational projects on five continents including in Canada, USA, England, Holland, France, Hungary, Italy, Israel, Russia, China, Malaysia, Uganda, South Africa, and Chile. He delivered over 200 conference presentations and he has written over 60 journal and trade articles. He is the author or co-author of seven books including Innovative Intelligence (Publisher: Wiley, also available in Chinese and Persian) which was reported by CBC News as a “top 5 business book” in the year it was published and Leadership-Driven HR which was listed by the Globe & Mail Report on Business as a bestseller in the year it was published. Previously, Affiliate Professor of the Rotman School of Management, Senior Research Fellow at Queen's University, and VP and Chief Innovation Officer in a multinational consulting firm, David currently is affiliate faculty at the executive development programs of Schulich School of Business, and the Sobey's School of Business. He also is an International Coach Federation certified coach and a certified Life and Wellness Coach. He also is a Certified Director with the Institute of Corporate Directors (ICD.D). David's doctorate is from the University of Toronto and he has three Master's degrees. He has been honoured by many organizations globally including by the Government of Canada with the “Distinguished Lecturer” certificate, by the Asia-Pacific HR Congress with the “HR Leadership Award,” by the Institute for Performance and Learning as the first lifetime “Fellow” in Canada, and by HRPA with the fourth lifetime designation of “Fellow HRPA.” You can download many of David's innovation, leadership, and HR articles at www.weissinternational.ca/articles, and read a comprehensive Wikipedia article about David's innovative concepts at wikipedia.org/wiki/David_Solomon_Weiss. Follow David's daily posts on LinkedIn along with his over 24,000 followers and 16,000 connections. See www.weissinternational.caContact DavidDr. David's Profilelinkedin.com/in/drdavidweissWebsitesweissinternational.ca (Weiss IAli Juma @The Inner Game of Change podcast

Send us a Text Message.Welcome to the Inner Game of Change Podcast, uncovering the layers of complexity of organisational change with some of the bright minds in the field. Today, I'm thrilled to be joined by Paul Gibbons, a leading voice in the future of change management. In his latest work, The Future of Change Management, Paul explores the quiet revolution in how we understand transitions, blending behavioral science, mental health, generative AI, and neuroscience to offer more effective strategies for leading change. With up-to-date insights into HR, design thinking, and neurodiversity, Paul is reshaping how businesses adapt in a rapidly evolving world. Let's dive into the future of change management with Paul Gibbons.About Paul My mission is to bring a science-based approach to culture, wellness, sustainability, the future of work, and leadership - to make practical the finest academic ideas so that business leaders can deploy those rather than dated ideas (or worse, myths.)At IBM I wear three hats: 1) Head of our leadership and culture sub-offerings in the change practice, 2) head of the behavioral science practice development for IBM's consulting, 3) Thought leadership and eminence in IBM's Talent Transformation practice.Today's keynotes focus on1) Making hybrid work work. What the pandemic and "Great Resignation" have taught us about leadership and culture - and, crucially, how leaders must adapt their behavior in the new world of work.2) Change mythology - the change world is populated by gurus where "popularity is a proxy for expertise." But many change ideas, learning styles, 70-20-10, MBTI, "sense of urgency" have been challenged by science. What should we discard? What do we replace those ideas with?3) The behavioral revolution in culture and leadership. Behavioral science is slowly percolating its way into how leading organizations drive culture change - but few organizations fully capitalize on the opportunity. What can, for example, nudges do for critical topics such as sustainability, inclusion, and wellness? What are the ethical pitfalls?4) Leadership. Most models of leadership and change were developed in the previous century and most leadership education is rooted in ideas on leadership that were birthed when organizations were different.  What are the pitfalls of using 20th century leadership notions in 21st century organizations.From the books..."... illustrates the inauthenticity of using analog methods to drive digital change and the irony of using 20th-century change management practices with millennial workforces. Impact debunks hallowed change models, points out their flaws, and suggests updates, based upon principles such as: human-centered, technology-enabled, systemic, creative, scalable, and based on a holistic understanding of what inspires today's generation of workers."Contacts Paul's Profilelinkedin.com/in/paulggibbonsWebsitespaulgibbons.net (Company)paulgibbons.net/blog/ (Blog)Ali Juma @The Inner Game of Change podcast

Send us a Text Message.Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals in the field.Today, I am thrilled to welcome Nicole Gahagan: an author, a high-performing strategist and organizational change expert committed to improving employee experiences and organisational effectiveness.With her vast experience, Nicole has honed a distinctive method for fostering change. Renowned for forging relationships, achieving agreement, and inspiring various groups of stakeholders, she reliably delivers significant results.In this episode, we will dive into the pivotal role of middle management, which Nicole aptly calls the linchpin in managing change. We will explore how middle managers enable their teams to adopt change . We'll discuss the critical influence they have in driving successful adoption or potentially hampering it, and the strategies they can use to enable their teams. Additionally, we'll examine how middle managers can act as effective change agents, leveraging their unique position to ensure alignment and cohesion throughout the organization.I am grateful to have Nicole chatting with me today. About Nicole (In her own words)Professional Profile: High-performing strategist and organizational change expert committed to improving student and employee experiences in higher education settings. Skilled at developing relationships and building consensus and motivation amongst stakeholder groups to accelerate transformation and produce meaningful outcomes. Record of cultivating broad-scale engagement to enhance student success and reduce equity gaps through a human-centered, data-informed systems approach sensitive to organizational context and culture. Demonstrated responsiveness to diverse student and employee needs through cohesive institutional design and operations.Contact NicoleLinkedInlinkedin.com/in/nicole-gahaganAli Juma @The Inner Game of Change podcast

Send us a Text Message.Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals in the field.Today, I am thrilled to welcome Steve Rawling: a master storyteller, author, strategic learning facilitator, and leadership development expert.Drawing from his rich personal experiences, journalistic curiosity, and continuous reflection, Steve has cultivated a value-based approach to helping clients communicate through the art of storytelling. His publications are globally considered among the most effective tools for anyone aspiring to become a storyteller.In this episode, Steve and I dive into the profound impact of storytelling—how it enriches our experiences, inspires action, and transforms our perspectives.I am truly grateful to have Steve with me today.About Steve (In his own story)It's March 2020 and my order book has shrunk to zero. I was supposed to be in Estonia, speaking at a conference and running workshops with clients. Then Covid killed it all. But hey, I'm a TV journalist - I know how to communicate via a screen. I shifted all my training to Zoom, I rescued 80% of my cancelled work - and new clients started coming in. 2020 has turned into a boom year. I miss working face to face with clients. I miss Meeting-Biscuits and coffee break chats. But I sell stories - and stories work across any medium.I've spent 30 years telling stories. I've chased people with a camera crew; I've walked through petrol bombs; I've been bitten by a dog once, sworn at many times and welcomed into strangers' homes again and again. All so I could get people to tell their side of the story. But I was amazed how bad most people were at telling stories when it came to their work. I'd listen to the rehearsed soundbites and the PR spin. Eventually I'd go: "So what you're really saying is... [insert much more interesting story]."Now I do this for a living. I help people find the great stories that are buried beneath the business-speak. I help them tell simple stories to connect with customers, staff and investors. I work with media companies, designers, innovators, charities, CEOs and universities across Europe. My book on innovation techniques - Be Creative Now - was published by Pearson Business in 2016 and is translated into Chinese, Russian and Arabic.ContactSteve's Profilelinkedin.com/in/steverawlingWebsitesstories-that-work.com (Company)pipdecks.com/products/storyteller-tactics (Company)Emailsteverawling@gmail.comAli Juma @The Inner Game of Change podcast

Send us a Text Message.Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals in the field.Today, I am thrilled to welcome the change professional, Paula Anastasiade! Paula is a seasoned Organizational Change Manager with a wealth of experience in ERP implementations, technology deployments, automation, mergers, and acquisitions.Through her extensive expertise, Paula is always invited to offer invaluable advice to senior executives on key change management components, including change strategy, adoption, and communciation. In this episode, Paula shares her profound knowledge and insights on organizational change management. We discuss the bedrocks of effective change management: leadership, stakeholder engagement, communication, and organizational change capabilities.I am grateful to have Paula chatting with me today. 

Send us a Text Message. Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals in the field.Today, I am excited to have with me Nick Tasler, a global thought leader, organizational psychologist, and the #1 best-selling author of four counter-intuitive books on the art and science of making decisions and leading change.Nick is renowned for his unique insights and dynamic style, benefiting top organizations like General Electric, Microsoft, and JP Morgan,  A sought-after speaker and consultant, Nick is also an expert writer for the Harvard Business Review. His work has been featured in The New York Times, The Atlantic, and The Financial Times, and he has appeared on multiple TV channels. In this episode, we dive into Nick's fascinating journey and explore his perspectives on decision-making and leading change. We will touch on two of his influential books, "Domino" and "Ricochet," uncovering how their insights can help us navigate the complexities of organizational transformation and turn challenges into opportunities.Join me for an enlightening conversation with Nick Tasler and discover how to embrace change and make impactful decisions in your professional and personal life. About Nick Nick Tasler is an internationally acclaimed thought leader and—[Sorry for the interruption. My “official” bio continues below and, fear not, it is chock full of the requisite self-aggrandizement and third person references to my many, many accolades. But before I attempt to convince you that I am the Batman of business thought leaders, let me tell you who I am in real life. I'm a dad, a husband, and a total geek about the science of human nature. My dream is to spend every working moment writing and speaking about the latest and greatest insights that help us turn unpredictable changes into meaningful and exciting adventures. So, yeah, I guess I'm living my dream. Maybe my dream and your dilemma should hook up sometime and…ya know, grab a coffee and a gluten-free bagel or something?Now back to our regularly scheduled list of things I would never ever say to someone I just met…]Nick Tasler is an internationally acclaimed thought leader, organizational psychologist and the #1 best-selling author of four counter-intuitive books on the art and science of making decisions and leading change. He is also an expert writer for the Harvard Business Review and his work has been covered by The New York Times, Bloomberg Business Week, The Atlantic, Inc., U.S. News & World Report, The Financial Times, Fox Business, and Forbes; as well as NPR, the BBC, NBC, ABC, and CBS. Nick's original insights and dynamic style have benefited the world's most respected organizations ranging from General Electric, Microsoft, JP Morgan, Novo Nordisk, Wells Fargo, the Royal Bank of Canada, and UnitedHealth Group to the Wharton School, Yale University, and many more.Nomadic by nature, Nick and his wife and their four kids live in…lots of places. Sometimes Minnesota. Sometimes Florida. Currently Puerto Rico.ContactNick's Profilelinkedin.com/in/nicktaslerWebsitenicktasler.com (Company)Ali Juma @The Inner Game of Change podcast

Send us a Text Message. Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals in the field. I am thrilled to have two exceptional guests with me: Susan Bartlett and Terri Block, both principals at Workomics, who bring a wealth of expertise in organizational transformation. Susan Bartlett has over 15 years of experience in creating customer-centric workplaces that prioritize employee well-being and seamlessly integrate emerging technologies. With a diverse background that includes being the CEO of a consultancy, a strategy consultant at IBM, and a Rhodes Scholar at the University of Oxford, Susan excels in co-creating with stakeholders and applying systems-thinking to problem-solving. Terri Block has spent a decade helping organizations navigate their toughest inflection points, craft strategic choices, and turn goals into transformative actions. Her extensive experience spans biotech, pharma, and education, and she is known for her strategic, creative approach to problem-solving and storytelling. In this episode, we unpack the change flywheel—a construct both Susan and Terri have adopted and enriched with their practical experiences. Join us to listen to their combined insights and explore how the change flywheel can drive meaningful organizational change.I am grateful to have both Terri and Susan chatting with me today. About my guestsSusan Bartlett Susan Bartlett helps organizations who want to build workplaces that are customer-centric, committed to employee well-being, and meaningfully integrated with emerging technology. In her 15-year consulting career, Susan has worked across industries including healthcare and life sciences, financial services, retail, hospitality, and the public sector. Her expertise includes co-creating with stakeholders, applying a systems-thinking lens to problem solving, and creating the architecture for lasting organizational change. Susan is a principal at Workomics, where she advises organizations on the future of work. She was previously the CEO at a 60-person consultancy, a strategy consultant at IBM, and a Rhodes Scholar at the University of Oxford. She holds degrees in computer science, English literature, and philosophy, politics, and economics. In her spare time, Susan enjoys murder mysteries, curling, and extravagant baking projects. She lives in Toronto, Canada where she plots adventures with her husband and their two young boys.Terri BlockTerri Block helps organizations navigate their toughest inflection points, frame powerful strategic choices, and translate goals into tangible, transformative action.  In her 10-year consulting career, Terri's has acted as a strategic partner to clients across biotech, pharma, and education. Her expertise includes strategy, organizational change, facilitation, and storytelling.  Terri is a Principal at Workomics, where she collaborates with her team and clients to approach problems creatively, shape impactful projects, and build compelling cases for broader organizational change and stakeholder engagement. She holds degrees in Business, Education, Environmental Studies, and Theatre. Terri lives in Toronto, Canada with her husband and their two children. ContactsWebsiteworkomics.comEmailssusan@workomics.comterri@workomics.comAli Juma @The Inner Game of Change podcast

 Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals. Today I welcome Sarah Kaur, a Design Thinking Practitioner at  the Commonwealth Scientific and Industrial Research Organisation (CSIRO's) Data61. With a robust background, Sarah brings over a decade of experience collaborating across disciplines to embed human-centric design in machine learning and AI research. Her work focuses on Responsible AI, striving to enhance policy and consumer experiences through ethical and technically sound AI applications. Sarah's dedication shines through in her projects.Today, Sarah and I go through the rabbit hole of AI design for impact exploring the intersection of creativity, ethics, and technology. I am grateful to have Sarah chatting with me today.About Sarah (In her own words)Sarah Kaur is a strategic designer and HCD researcher. Her passion is supporting the creative work of teams across disciplines to collaborate, and come up with smart ways to create impact through using participatory design. She now works as a Design Thinking Practitioner at CSIRO's Data61, where she focusses on research into Responsible AI, and embedding human insight in machine learning and AI research and product development.Sarah realises both the incredible potential for AI to support positive outcomes in policy and consumer experiences, and the lack of awareness about appropriate ethical, and technical governance in the AI space. She holds a Master of Business Analytics and a Bachelor in Fine Arts, and 12 years of professional experience supporting NFP, Government and Private organisations realise their business objectives by placing humans and quality data, at the centre of their decisions and investments. Sarah has designed and led stakeholder engagements on projects delivering algorithmic decision-making models to users. This includes Australia's Family Court's first machine learning product amïca, helping couples separate by automating a two-party workflow to gather data, and suggesting a fair division of assets for their agreement. Prior to becoming a strategic designer, Sarah was a video artist working with dancemakers, and a curator and artistic producer for multidisciplinary festivals. Making a tough choice between staying an arts professional and a sustainable income meant a career change and an entry into the world of digital. She joined Tundra as a Digital Producer, and later Portable to lead the Production team and becoming the Chief of Operations and Strategy, Head of Account Management before founding the Business Design discipline.Sarah is on the Australian Red Cross Humanity First Advisory Panel to support the development of a humanitarian framework to guide ethical technology development.Contact SarahLinknedInlinkedin.com/in/sarah-tamara-kaurEmailsarahtamarakaur@gmail.comAli Juma @The Inner Game of Change podcast

 Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals. Today, my guest is Andrew Butow; a change catalyst in the truest sense. As the founder and CEO of Earth2Mars, Andrew has dedicated his career to assisting organizations and individuals in understanding and navigating the complexities of change. With his expertise, Andrew brings a unique and invaluable perspective on how to thrive in an ever-evolving business landscape.Andrew's passion for people-centric change and his hands-on approach have made him an influential figure in shaping future work environments for clients. In this episode, Andrew and I have covered few key topics including the evolution of the change management profession,  the healthy 'discomfort' we all need, the change experiences we would like to drive and many other topics including the GenAI capability. I have learned so much from Andrew here. I hope you do too. I am grateful to have Andrew chatting with me today. About Andrew (In His own words)As a change facilitator, I help businesses navigate the complex and ever-changing landscape of the future of work. With a focus on people-centric change, I work with organizations to define, plan, and execute change initiatives that achieve real outcomes through systemic alignment of people, processes, and technology.With experience in HR, learning and development, coaching, and change initiatives, I bring a unique blend of consulting, design thinking, and behavioural science to any challenge. Some of my key achievements include co-founding Earth2Mars, working with leading brands like QBE and Lend Lease, and leading a project stream on the world's largest SAP/process transformation project with Africa's energy giant Eskom.I am passionate about people and believe that true success can only be achieved through people-centric change. I love helping force-for-good organizations, leaders, teams, and individuals shift their mindsets so that they are fully committed and empowered to find their space in the universe, now and in the future, so we can make history.Contacts LinknedInlinkedin.com/in/abutow1Websiteearth2mars.com.au (Company) Ali Juma @The Inner Game of Change podcast

 Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals. Joining me today is Alex Budak .  Alex is an award-winning educator at UC Berkeley, influential author and a global speaker. His award winning changemaker courses are consistently among Berkeley's top rated offerings.  His book, Becoming a Changemaker is hailed  as a “top 5 non-fiction book everyone should be reading about work", Alex's change journey began when he co-founded StartSomeGood, which has helped people in over 50 countries raise millions of dollars to launch and scale new change initiatives. In this episode, Alex unpacks the multifaceted path to becoming a changemaker. Together, we dive into the realities of sparking transformative change—discussing the nuances, the challenges, and, most importantly, the profound impact that comes with it.  I am grateful to have Alex chatting with me today. About Alex (In his words)Alex Budak is an award-winning educator at UC Berkeley—with faculty appointments at Berkeley Haas, Berkeley Public Health, and Berkeley Executive Education—who helps people spark change, develop courage, and create impact anywhere. His beloved changemaker courses are consistently among Berkeley's top rated offerings, and have even inspired student tattoos.  His book, Becoming a Changemaker is hailed by CNBC as a “top 5 non-fiction book everyone should be reading about work," and has been published in 13 languages. Budak's change journey began when he co-founded StartSomeGood, which has helped people in over 50 countries raise millions of dollars to launch and scale new change initiatives. He's a graduate of UCLA and Georgetown University, a frequent speaker at organizations like Accenture, Lyft, and UNHCR, and once learned the hard way to never go budget skydiving.More at alexbudak.com Contact Alex LinkedInlinkedin.com/in/alexbudakWebsitealexbudak.com (Personal)Ali Juma @The Inner Game of Change podcast

 Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals. Today, my guest is Jon Yablonski; Author, speaker and a distinguished figure in the world of digital design. Jon brings a wealth of knowledge from a dynamic career that spans across e-commerce , mobile apps, and cutting-edge vehicle platforms. In this episode, we dive into the 'Laws of UX,' psychological principles that shape intuitive and functional user interfaces. Jon discusses the challenges of weaving these principles into digital product design, and the crucial balance between innovative and user-focused design.We also explore the impact of UX design on managing change, particularly as AI and machine learning become integral to our digital tools. Jon offers his perspective on how these advances are transforming the UX landscape, urging designers to innovate and adapt.This episode is about the fascinating intersection of design, technology, and the human experience .I am grateful to have Jon chatting with me today. About Jon (In his own words)I'm Jon Yablonski

Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals.Today my guest is Jason Little : Author, founder of Lean Change and CTO of a neurodiversity-focused startup. Through our discussion, we explore the growing influence of AI in change management practices. We address the skepticism and explore how AI, when used strategically, can foster a more agile management approach through rapid iterations and micro-experimentation. You'll come away with a newfound appreciation for the subtle art of leveraging AI to improve not only organizational change and performance but also personal career development in an ever-changing work environment.Jason's parting wisdom? You will find out when you listen!I am grateful to have Jason chatting with me today. About Jason (In his own words)I started writing code when Cold Fusion roamed the earth, became a project manager, manager, executive and officially starting helping organizations move towards Agile in the mid-2000's. I've worked for startups, mid-size, and enterprise organizations as an agile coach, scrum master, product owner, and team member. Since 2009 I've been the world's leading pioneer on innovating in the change management space with lean, agile, and lean startup thinking. Often imitated, but never duplicated, and many people are thankful for that. As a co-worker once said to me, all organizations need someone like me...but just one!I founded the ideas that eventually morphed into Lean Change around 2008 and have spent the greater part of the last decade-and-a-half traveling the world in search of why organizations were getting stuck, and what was getting them unstuck.I am also the CTO, or more specifically, Chief Swiss Army Knife, at Spero Careers Canada which is a startup dedicated to solving the autism employment crisis. Simply put, we help the helpers that assist people on the spectrum with finding and keeping employment.In my 'spare time' I produce music through my solo band, Jason Ross (not the popular one, the other one!) and Clever Weapon.Contact JasonLinkedIn linkedin.com/in/jasonlittleWebsitesagilecoach.ca (Blog)leanchange.org (Company)twitter.com/jasonlittle (Twitter)Ali Juma @The Inner Game of Change podcast

Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals.Today, my guest is Laura Paton; a Business Analysis thought leader, LinkedIn educator, and an author. A leader in business analysis with over three decades of experience, Laura's unique blend of project management and analysis skills, combined with her role in shaping industry standards with the IIBA® and PMI®, marks her as a key influencer and educator in the field. In this episode, Laura and I discuss the interesting world of Business Analysis, impacts and ways for organisations to truly leverage the value of this art and discipline. I am grateful to have Laura chatting with me today. About Laura (In her own words)BA Thought Leader and Sr. Business Analysis Consultant: Coach | Speaker | Standards/Course Development | On-demand,Virtual, Classroom Trainer. Over 32 years of experience, across various industries, performing in both PM and BA roles. Verse on numerous elicitation and analysis techniques. Familiar with models to depict scope, processes, business rules, interfaces, data, and business objectives. Comfortable working with stakeholders from upper level management to application users. Experienced in facilitation, collaboration, and communication. Over 10 years of business analysis management experience with responsibility overseeing BA resources, strategy, processes, standards and tools. Extensive background working with different delivery methods including adaptive approaches (agile). Over 15 years of experience as a BA/PM instructor at both the corporate and collegiate levels. Extensive experience working with virtual teams. Writer and industry thought leader advancing the practice of business analysis across the community by building standards, practice guides, and developing training and webinars. Consultant to both the International Institute of Business Analysis(IIBA®) and the Project Management Institute(PMI®). Experienced with several requirements management tools.Contact Lauralinkedin.com/in/laurapatonbaWebsitelinkedin.com/learning/business-benefits-realization-foundations/exploring-the-basics?autoAdvance=true&autoSkip=false&autoplay=true&resume=true (Personal)Ali Juma @The Inner Game of Change podcast

 Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals. Joining me today is Katie Anderson, an award winning author and an internationally recognized leadership consultant, speaker, and above all, a passionate learning enthusiast. Katie's work has been pivotal in empowering organisations to foster a culture of learning and to accelerate their impact in the ever-evolving landscape of organizational change.A firm believer in the power of continuous learning as a catalyst for extraordinary outcomes, Katie shares her insight on how our attitude towards learning based on her book Learning to Lead, Leading to Learn. I am grateful to have Katie chatting with me today.  Ali Juma @The Inner Game of Change podcast

Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals. Today, I am thrilled to introduce Professor Rose Luckin from University College London, a leading expert in educational technology and artificial intelligence. She's recognized globally for her contributions to the field, named one of the most influential people in education and among the top influential women in technology.Professor Rose's work includes providing expert evidence to policymakers, and she's an accomplished author, with notable works like "Machine Learning and Human Intelligence" and "AI for School Teachers."Rose founded EDUCATE Ventures Research Ltd., fostering AI in education, and has held significant academic leadership roles. I am grateful to have Rose chatting with me today about AI and its powerful potential specifically in Higher Education. Topics include:Brief history of AIWhy the hype now? Higher Education as a Use CaseThe Excitement and Concern ; and The diverse reaction from Higher EducationThe emerging AI challenge for the Higher Education Leaders.The inevitability of AI impact on our way of working. The need for universities to  adopt an AI strategy to achieve their vision.  Not engaging with AI technology will inevitably disadvantage students. Where can a university start in building people capabilities in AI? With the powerful use of AI, leaning standards needs to be higher. AI to help us re-imagine the education experience and uplift our human intelligence. Rose's counsel for any Higher Education leadership when it come to AI.  Contact Rose Rose's LinkedIn Websitesknowledgeillusion.wordpress.com/ (Blog)educateventures.com (Company) Ali Juma @The Inner Game of Change podcast

Welcome to the "Inner Game of Change Podcast," where I explore the intricate layers of organizational change alongside insightful professionals.  In this episode, I am diving into great conversation with Jeroen Kraaijenbrink, a strategy thought leader who recognizes that the journey through organizational change is an emotional roller coaster — a critical aspect often overlooked in the designing and implementation of change.  His well received post on the "Emotional Roller Coaster of Change" sheds light on the turbulent human experience that accompanies any strategic shift. For leaders, acknowledging this emotional landscape is not peripheral; it is central to steering their teams effectively through change. I am grateful to have Jeroen chatting with me today. Topics include :Why is change akin to a roller coaster?  The human dynamics at play during transitional times.Change is universal and not just at work. The whole person change empathy.How to deal with change transition. The power of people ingenuity during change. The value of time to "let it simmer" for better adoption results. Are MVPs effective approaches to introduce change? Real resistance is a fallacy. About Jeroen (In his words)As the leader of your organization, unit or department, you have your goals:• Serve your customers in the best possible way• Get and keep your people focused and inspired• Balance performance and organizational health• Center on the long-term purpose and continuity…and a whole lot moreDespite having in mind how you will achieve these goals, unforeseen things always happen that keep you from getting where you want your organization to be. As research shows, no less than two-third of formulated strategy plans fail. To beat these odds, you need an actionable and engaging strategy that your employees and stakeholders believe in.I help companies generate and execute exactly that type of strategy. Once we work together, I support you in your strategy and leadership skills and help you discover, formulate, and execute the right strategy for your organization. Whether your existing strategy needs to be adjusted, or you need to build it from scratch, there are proven tools and clear steps to follow. Together, we can have a look at where your pain points are and where your moment of opportunity lies.Based on my combined academic and professional experience, my key strength is turning fragmented ideas and plans into a crisp and coherent strategy that your people will and want to execute.Let's have a virtual coffee!Contact Jeroen LinkedInlinkedin.com/in/jeroenkraaijenbrinkWebsitesjeroenkraaijenbrink.com (Personal)chatwithjeroen.com (Personal)forbes.com/sites/jeroenkraaijenbrink (Blog)Ali Juma @The Inner Game of Change podcast

Welcome to the Inner Game of Change Podcast where my guests and I explore the multi-layers of organisational change. My guest today is Monique Zytnik:  An author, a communication thought leader, with decades of experience in marketing and communications. A seasoned and passionate professional about internal communications, Monique has worked with some of Australia's leading organizations, from major banks to both federal and state governments. In this episode, Monique and I dive into the timely topics of internal communication and change, and diverging into the transformative role of GenAI in reshaping our craft with some insightful and curious questions to raise. I am grateful to have Monique chatting with me today. Topics include:Challenges for internal communication teamsThe true label for internal communication teams according to research. know thy audience. How the internal communication team plays a positive role in advancing change in an organisation. The new tools Internal communication teams use nowadays. The role of GenAI in communication. Will GenAI make my job redundant? Monique's question to the listeners. Monique's 3 key takeaways. About Monique With decades of experience in communications and specialised in internal communication, Monique Zytnik is a proven leader who inspires others, strengthens teams, and creates impact on a global scale. She has worked internationally, presented on best practice communication at world conferences including the International Association of Business Communication Professionals (IABC) World Conference 2021/2022 and the Institute of Internal Communication Festival 2021, guest lectured at universities including Leeds Business School, RMIT University and the American University in Cairo, and had my communications campaigns recognised at the Gartner Awards 2020 (finalist), Australia's Mumbrella CommsCon 2019 and 2020 (finalist) and the Digital Communication Awards 2021 (winner). She regularly writes for communication industry publications, drawing on in-house and consultancy work with organisations including SBS Radio Australia, The Australian Taxation Office, ANZ Bank, Deutsche Post DHL, GEA, Adjust, The Department of Human Services and Lego Foundation.Her experience in digital communication, internal communication, strategic B2B marketing communications, campaigns, social media, public relations, and issues management is backed by a Master's in Communication (PR) with Honours from RMIT University. She is globally well networked and focused on giving back to the global communications profession in her own time by mentoring others through The Mentoring Club and role as International Association of Business Communicators (IABC) EMENA Region Vice Chair and podcast host.Contact MoniqueLinkedIn linkedin.com/in/moniquezytnikEmailmoniquezytnik@hotmail.comWebsitewww.moniquezytnik.comAli Juma @The Inner Game of Change podcast

Welcome to episode 54 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change. My guest today is Dana Houston Jackson : A change-maker with over two decades in the intricate world of organizational transformation. A writer who translates ideas into action and a doer who's been at the forefront of radical shifts. Inspired by Levitt's belief that 'People implement ideas,' Dana combines a wealth of expertise from AI and behavioral economics to positive psychology. In this episode, Dana and i dive deep into the world of change consultants; internal vs external capabilities and the pros and cons for each. I am grateful to have Dana chatting with me today. Topics include: External change consultants, external change contractors, and internal change practitioners; the divide and the benefits. The power of the outside perspective and radical candor. The current shift in how organisations are managing change through people. Do internal resources have the bandwidth to manage the headwinds? The lifeguard view of external change consultants. How to measure change success for internal vs external change managers? Key considerations when making a decision to hire external change consultants. The three key takeaways from Dana. And much more. About Dana (In her own words)I have a thirst to learn, a compulsion to share and a bias for action. Building more powerful, purposeful organizations that don't suck the soul out of people. As a writer, I put "wheels" on ideas so people can make use of them. As a doer, I put drivers to those wheels."Ideas do not implement themselves—neither in business nor in art, science, philosophy, politics, love, war. People implement ideas." (Levitt, 2002), a motto of mine. I've spent over two decades making and studying change – how it happens, why it's a challenge, and what variables contribute most to successful change. I help organizations be better for people, and people better for organizations - and at a pace they can handle by preparing, equipping, and supporting people through the changes they experience at work so that they themselves, the projects, and the organization are more successful.While my perspectives will change, I am an active, engaged listener, a keen observer of organizational behavior, change approaches, and I've been in the trenches while watching and participating in radical change responses.Kind clients or teammates have left me recommendations on LinkedIn. Feel free to scan them for their truths - which may give you a better idea of who I am and how I operate.I hold multiple degrees and certifications that blend business, AI, behavior economics, process improvement, positive psychology, sociology, culture anthropology and digital technology.ContactsDana's Profilelinkedin.com/in/danahoustonjacksonWebsitechangewithacoachapproach.com/ (Portfolio)Ali Juma @The Inner Game of Change podcast

Welcome to episode 53 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.My guest today is Daniel Lock ; a seasoned expert in the field of change management and communication, with over two decades of experience helping organizations tackle this challenging endeavor.Drawing from his extensive background, Daniel shares his proven strategies and real-world insight on how to navigate and ultimately conquer the hurdles of change resistance. In this episode, we'll dive deep into the art of 'Decoding Change Resistance", explore the intricacies behind it and more importantly discuss few actionable solutions every leader and change practitioner should know. I am grateful to have Daniel chatting with me today.  Topics include : The illusion of change resistance The fundamental cause for resistance. Strategies to alleviate resistance Change resistance is an ongoing process.  Managing the social contract across the cycle of change The visible and invisible types of resistance Risks of ignoring resistance Daniel's 3 key takeaways for listeners. And much more. About Daniel (In his own words)WHAT I DO: I help General Managers, Program and Project Directors accelerate and implement change. Accelerating time frames, create alignment and ownership across multiple stakeholders and develop robust solutions to complex problems, for results everyone can get behind.WHO I WORK WITH: I partner with change leaders in large and complex organisations, including: · General Managers · Project Directors, Program Managers, and Portfolio Directors · Change DirectorsWHY IT WORKS:I've spent 20 years working in projects, change and transformation for large organisations. From the role-up-your-sleaves work of process improvement to IT project management and change management.From this deep experience, I've developed a set of approaches that accelerate time frames and develop robust solutions that everyone can get behind.WHAT OTHERS SAY:"Daniel is an excellent change manager who being new to the department was able to pick up key business drivers and help us with implementing change in short period of time. Great knack to analyse projects, stakeholders and summarise ideas. Deadline oriented. It's a pleasure working with him as he is a motivated professional. Daniel is a innovative and experienced with in-depth knowledge in his field. I strongly endorse Daniel." – Karan Jain, Head of Technology, Europe & America's, Westpac GroupHOW IT WORKS:The first step is a best practice briefing, where I'll walk you through my approaches and discuss your challenges and issues. The next steps is a solution design workshop where we'll work through a detailed design for your change initiative.Contact DanielDaniel's Profilelinkedin.com/in/daniellockWebsitesDanielLock.com (Other)daniellock.com/newsletter/ (Company)Emaildaniel@daniellock.comAli Juma @The Inner Game of Change podcast

Welcome to episode 52 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change. My guest today is  Patti Sanchez; the Chief Strategy Officer for Duarte, bringing over thirty years of communication expertise to the table. Patti has played a pivotal role in driving transformative communication initiatives for prominent brands such as Cisco, Ericsson, Hewlett-Packard, Nike, Symantec, VMware, and many others.  The author of 'Presenting Virtually: Communicate and Connect with Online Audiences' and co-author of 'Illuminate: Ignite Change Through Speeches, Stories, Ceremonies, and Symbols', Patti has been instrumental in teaching hundreds of leaders how to enhance their empathy and communication skills. In this episode, Patti and I explore the ever important topic of Organisational Change Empathy and the role it plays in driving positive experience and employee engagement. I am grateful to have Patti chatting with me today. Topics include :What's change empathy? Story telling as means to show empathy.A story plot as a change journey . Trust thrives in the times of empathy. Change empathy to unearth resilience. Curiosity vs empathy. Change empathy from change practitioners Empathy as a de-risking strategy. Org, Change empathy vs employee change empathy. Successful change is the nature of successful business. Three key takeaways from this podcast, And much more...About Patti (In her words)I'm the Chief Strategy Officer for Duarte, with over thirty years of experience as a communicator. I've led transformative communications initiatives for brands including Cisco, Ericsson, Hewlett-Packard, LexisNexis, Nike, Symantec, VMware, and Compassion International, and taught hundreds of leaders to become more empathetic and effective communicators. I am the author of Presenting Virtually: Communicate and Connect with Online Audiences (October 2021) and co-author of Illuminate: Ignite Change Through Speeches, Stories, Ceremonies, and Symbols with Nancy Duarte (February 2016). BooksAuthor - 'Presenting Virtually: Communicate and Connect with Online Audiences' Co-author -  'Illuminate: Ignite Change Through Speeches, Stories, Ceremonies, and Symbols', Contact Patti's Profilelinkedin.com/in/patti-sanchez-2bab41Websiteduarte.com (Company)Emailchez_sanchez@hotmail.com Ali Juma @The Inner Game of Change podcast

 Welcome to episode 50 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change. Today my guest is Dr Lynn Kelley: distinguished author and thought leader whose career has spanned the diverse world of transformation, manufacturing, healthcare, finance and education. From operational roles to strategic executive leadership positions in Fortune 200 companies, Lynn has established expertise in areas such as continuous improvement, lean manufacturing, six sigma and more.Renowned for her insight in Change Management, Lynn's ability to demystify complex concepts and provide actionable Questions strategies will help any change maker translate change vision into real value. In this episode, Lynn and I talk about Lynn's book Change Questions, exploring the power of questions and dive deep into the details of questions, intentions, and motives.I am grateful to have Lynn chatting with me today.  Topics include: Change questions frameworkWhy questions are powerful tools?The 11 Change management questions. Ways to improve asking 'the right questions'.Dial up curiosity to hear the answers. Empathetic questioning to build trust. The questions 'catch ball' approach. Practice the 'right questions' skill. Who asks the questions must be the right person. 3 key Change Questions takeaways from Lynn. About D. Lynn KelleyChange Questions author Lynn Kelley is a Senior Advisor to Brown Brothers Harriman Capital Partners and is actively involved in sourcing, investment evaluation, and providing post-investment value-added oversight to their portfolio companies. She serves on the Board of Directors for Precision Transport Logistics.Dr. Kelley retired from Union Pacific Railroad in 2018 as senior vice president of Supply Chain and Continuous Improvement. In this role, Lynn was responsible for sourcing, logistics, warehouse operations, fuel and water infrastructure, and industrial engineering/continuous improvement. She was also the executive co-owner of the company's Innovation program. She reported to the chairman and CEO and was a member of the Senior Leadership Team.Before joining Union Pacific in 2011, Lynn was employed at Textron, where she was vice president of Operational Excellence and served as an officer and a member of the Executive Leadership Team. She was responsible for Engineering, Integrated Supply Chain, Procurement, and Corporate Six Sigma/Quality Councils across all business units, which included Cessna Aircraft and Bell Helicopter. During her Textron career, Lynn had several international assignments, where she was based in France and South Africa. She was responsible for activities at facilities in Australia, Switzerland, France, Germany, and South Africa. Lynn was previously a professor and department chair at Madonna University, where she taught undergraduate and graduate statistics and research courses in both the US and China. During this timeframe, she developed and launched a Master's Degree in Quality and Operations Management, which received national attention for being the first Quality/Lean degree in the US that targeted the service industries. Before becoming a professor, Lynn was executive vice president and chief operating officer of Doctors Hospital in Detroit.ContactLinkedInlinkedin.com/in/lynnkelleychangeWebsitechangequestions.net (Company)Ali Juma @The Inner Game of Change podcast

Welcome to episode 50 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.Today, my guest is Bridget Soulsby; a thought leader and executive director in the higher education industry. Throughout her capacity as a decision maker, Bridget excels at navigating through the dynamic university setting, fostering a long term view to balance the needs of staff, academics and students. In this episode, Bridget shares with me her invaluable insights and lessons she learned as a result of a recent strategic change.   I am inspired by this humble leader and grateful for her time with me today. About Bridget Bridget is an accomplished Executive Director of Operations, a visionary leader at the helm of a dynamic university setting. With a proven track record in driving strategic initiatives that yield impactful results, Bridget embodies the perfect blend of operational expertise and academic planning insight. Her seasoned leadership is underscored by a profound commitment to optimizing organizational efficiency and elevating the overall staff and student experience. Adept at aligning resources, fostering collaboration, and implementing innovative solutions, Bridget orchestrates a seamless fusion of higher education demands and business acumen. Her impressive tenure is marked by a solid history of transforming challenges into opportunities, solidifying her reputation as a strategic powerhouse. As a respected figure in both academic and operational realms within La Trobe university, Bridget's leadership continues to shape a thriving ecosystem that promotes positive change. Contact LinknedInlinkedin.com/in/bridget-soulsby-0b70769Emailbsoulsby@gmail.com Ali Juma @The Inner Game of Change podcast

Welcome to episode 49 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.My guest today is Joanne Rinaldi : an accomplished change professional who excels in driving strategic business initiatives and enhancing enterprise capability. With extensive change management experience, Joanne leads a diverse client portfolio, offering expertise in strategic advisory services, global digital and cultural transformation, innovative learning design as well as leadership and capability frameworks. In this episode, Joanne and I chat about the why, what and how of building a Change management Centre of Excellence within an organsiation. It's wonderful to have Joanne joining me today. Topics include:What is a Change Management Center of Excellence (CMCoE)?Key components or elements that should be included in a CMCoE?Applying the best practice vs the right practiceThe common challenges or obstacles organizations face when establishing a CMCoE. skills and competencies that professionals working in building  CMCoE.Best practices for establishing and structuring a Change ManagementRole of leaders in setting up the  CMCoE .key episode takeaways.And much more. Previous episodes with JoanneThe ADKAR ModelThe PROSCI Methodology About Joanne (in her won words) Experienced in developing and leading strategic business initiatives and enterprise capability. Lead a client portfolio of strategic advisory services, global digital and cultural transformational change, M&As, innovative and contemporary learning design and delivery. Leadership and capability frameworks.Enabling and empowering high performing teams while nurturing a growth mindset, promoting health & wellbeing and a creating a fun-filled learning environment. Thought leadership speaker; leadership summits, industry events, podcasts and panel interviews. Passionate photographer with national and international membership and awards. Sports coach/player with Monash University for fun and fitness! ContactLinkedInlinkedin.com/in/joanne-rinaldi-67b85012Emailjr5star@bigpond.com Ali Juma @The Inner Game of Change podcast

Welcome to episode 48 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change. Today, my guest is David Altman;   The Chief Research and Innovation Officer of the Center for Creative Leadership (CCL), a global non-profit organization with offices throughout the world (www.ccl.org). David oversees global research, partnerships and innovation, and portfolio/leadership solutions with a particular focus on EDI.  With extensive leadership and research achievements, David was selected as one of 40 Americans for the three year W.K. Kellogg Foundation National Leadership Program. A prolific author of many articles on leadership and change, today David and I chat about the case for incremental change as an effective approach to successfully managing complex changes.  I am grateful to have David chatting with me today. Topics include :What's the case for Incremental change?Examples of transformative incremental changes including ChatGPT.Concept and advantages of small wins. What's the power butterfly effect and its compounding effect. Overview of Improvement Science methodologies. Industries that take real advantage of incremental change.The role of communication in driving incremental change and navigate through he status quo bias . A brief list of pros and cons of incremental change. Measuring success for incremental change. David's key takeaways and advice to the change practice community. and much more. About David (In his own words) David Altman, Ph.D., is Chief Research and Innovation Officer of the Center for Creative Leadership (CCL), a global non-profit organization with offices throughout the world (www.ccl.org). He oversees global research, partnerships and innovation, and portfolio/leadership solutions. He also facilitates leadership development programs, particularly with senior teams and on topics related to EDI. Before joining CCL, he spent 20 years working in academic medical centers. He received his M.A. and Ph.D. degrees in social ecology from the University of California, Irvine and his B.A. in psychology at the University of California, Santa Barbara. He is Adjunct Faculty at Wake Forest University. He was selected as one of 40 Americans for the three year W.K. Kellogg Foundation National Leadership Program. He rode his bicycle from California to North Carolina to raise public awareness about hunger and endowment funding for an international hunger relief organization. He is a Fellow in three divisions of the American Psychological Association and a member of the Society of Public Health Education and Academy of Behavioral Medicine Research. Contact DavidDavid's Profilelinkedin.com/in/david-g-altmanWebsites ccl.org (Company)kelloggfellowsconsultinggroup.org (Speakers Circle/Kellogg Fellow)Emailaltmand@ccl.org Ali Juma @The Inner Game of Change podcast

Welcome to episode 47 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.Today, my guest is  Jennifer L. Bryan; a TED speaker, Author and the Vice President of the Association of Change Management Professionals UK. With over 20 years of work across various industries and organizations, Jennifer helps clients through taking  a practical approach, combining her coaching expertise with a focus on the behavioral aspects of change. A firm believer that learning and change go hand in hand, Jennifer has developed the ABChange Model; a unique change framework based on established theories of leadership and change. In today's episode, Jennifer and I chat about people centric change; a topic Jennifer is very passionate about and wrote a whole book focusing on that.  I am grateful to have Jennifer chatting with me today.Topics include:What's people-centric change?What some of the perceptions of people about change.Cooking "change" in the kitchenLeadership change empathy as a change enablerExamples of effective sponsorshipChampions network, fine. But implement well. Lead and lag change benefits indicatorsWays to measure people centric change successGenuine intent to engage with employeesJennifer's key takeawaysAnd much more...About Jennifer (In her own words)Jennifer Bryan is a published author, TEDx and global speaker and Managing Director of Change and Leadership, who has worked with nearly 40 different organisations across multiple industries.  She is also a Vice President of the Association of Change Management Professionals UK.  She has a passion for putting people at the heart of the decision making room.  She has developed a holistic approach to change and created a unique leading change framework, the ABChange Model and uses her commercial insight to help lead people in change.  Jennifer is author of Leading People in Change – A practical guide (Feb 2021),  contributing chapter author in Managing Change During Unprecedented Times (Mar 2023), book review on Elemental Change: Making stuff happen when nothing stands still by Neil Usher in Corporate Real Estate Journal vol. 11.1, regular writer of industry journal articles in Workplace Insight Magazine and AshleyKate HR News, peer reviewed articles Successfully Managing Change in the Workplace in Corporate Real Estate Journal vol. 8.1 (Oct 2018), Journey of Leadership in the Workplace in iCroner (Sept 2014) and Lead Behaviour in Coaching at Work (Jul 2012).  Jennifer has been interviewed by multiple industry podcasts and presented at TEDx Scunthorpe, Women in Technology Global Conference, University of Reading Henley Business School of Management Conference and Alumni masterclasses, Association of Change Management Professionals (Global and UK), and Loughborough University, to name a few.  ContactLinkedInlinkedin.com/in/jennifer-l-bryanWebsitesabchangeconsultancy.com (Company)JenniferLBryan.com (Portfolio)inspirationalspeakers.co.uk/speaker/jennifer-bryan/ (Portfolio)Emailjlbryan.semark@googlemail.comTwitterAli Juma @The Inner Game of Change podcast