The Inner Game of Change

Welcome to A Change Question — a special mini-series from The Inner Game of Change.In each short, solo episode, I bring you one question worth sitting with — the kind that can spark both personal and professional shifts. Who am I becoming through this change?From Pip's awakening in Great Expectations, to David Bowie's reinvention, to Maya Angelou's reminder that becoming is rarely glamorous, this episode looks at how change does not just happen around us — it happens through us.Ali unpacks how our brains reshape our experience during change, how resistance is often the first sign that something inside us is trying to shift, and how even small personal changes ripple outward into our work, families, and communities.He also offers a simple reflection framework — Look Back, Look Around, Look Ahead — to help you sense how much change has already shaped who you are today.If you are navigating uncertainty, evolving in your role, or simply noticing shifts inside yourself, this episode might meet you exactly where you are.The question for you this week: Who are you becoming through the changes in your life — and is that the person you want to become?Send us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to The Inner Game of Change. where we explore the thinking behind the doing of change.In this episode, we turn our attention to something that is reshaping every part of our work — artificial intelligence. Not as a headline or a fear, but as a companion in how we learn, decide, and lead.My guest, Joanne Rinaldi, brings a wealth of experience leading enterprise transformation and building centres of excellence that help people think and perform differently. She has spent years helping teams grow through change — not just manage it.Together, we explore what happens when AI moves from being a tool we use to a collaborator in our practice. What it means for judgement, empathy, and the human craft of change.I am grateful to have Joanne chating with me today. About Career experience in leading strategic transformational change initiatives. Establish and operationalise centres of excellence to enable new & improved ways of thinking and performing. Lead a client portfolio of strategic advisory services; enterprise transformation, business optimisation, innovative and contemporary learning design and delivery. Leadership and capability frameworks.Lead and inspire 'right' performing teams while nurturing a growth mindset, promoting health & wellbeing and a creating a fun-filled learning environment. Passionate photographer and sports coach/player for fun and fitness!ContactJoanne's Profilelinkedin.com/in/joanne-rinaldi-67b85012Emailjr5star@bigpond.comSend us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to A Change Question — a special mini-series from The Inner Game of Change.In each short, solo episode, I bring you one question worth sitting with — the kind that can spark both personal and professional shifts. In this episode, I explore what it means to face change when everything feels chaotic. From buffalo walking into storms to Lou Gerstner steering IBM through crisis, to Shakespeare's King Lear and Viktor Frankl's quiet wisdom — we'll look at how clarity can exist even without calm.I'll share four small, practical steps that help turn overwhelm into movement and uncertainty into agency — because sometimes, having control means embracing the chaos rather than fighting it.Send us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to The Inner Game of Change,  where we explore the invisible forces that shape the way we lead, live, and learn, because real change, as you and I know, always starts on the inside. In this episode of The Inner Game of Change, I speak with Soraya Espejo — a global transformation strategist, MIT-certified AI and Future of Work advisor, and Founder of Changics. Soraya has worked across more than fifty countries helping leaders and organisations prepare for what's next.Our conversation moves through some of the most pressing questions facing leaders today. How do we lead in a world reshaped by artificial intelligence? What skills matter most in times of uncertainty? And how can we build cultures that adapt rather than resist?Soraya walks us through two powerful frameworks — MIT's Four-Cap Leadership Model and the 5M Transformation Model — both designed to help leaders strengthen credibility, readiness, and execution.We also explore what happens when change meets complexity, especially during mergers and acquisitions, where culture, communication, and trust can make or break success.This episode is a thoughtful guide for anyone navigating transformation — from CEOs and change professionals to those simply curious about the future of leadership.About SorayaWhat defines meMy experience has shaped me into a strategic architect of transformation — not just a witness to change, but a designer of it

Welcome to A Change Question — a special mini-series from The Inner Game of Change.In each short, solo episode, I bring you one question worth sitting with — the kind that can spark both personal and professional shifts. Most of us believe change starts the moment we make a decision.But the truth is, a decision is only the promise — the act is the proof.In this episode, I explore the gap between deciding and doing — that shadowy space where many of our best intentions quietly stall.Through the stories of Kathrine Switzer, the first woman to run the Boston Marathon, and Malala Yousafzai, who turned conviction into courage, I unpack what it really takes to turn resolution into motion.We'll also look at what neuroscience tells us about why our brains reward decision-making — but not follow-through — and how to build the bridge from intent to impact.Because decisions without steps become drift.But decisions with steps become movement.And movement is what changes everything.Send us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to The Inner Game of Change,  where we explore the invisible forces that shape the way we lead, live, and learn, because real change, as you and I know, always starts on the inside. Today, I am joined by Lindsay Phillips. Lindsay is the founder of SkyPhi Studios, a Forbes contributor, and a seasoned change leader who has helped organisations realise the true value of their digital investments. Her work spans leadership coaching, culture change, and program management—always with a focus on people and collaboration, not just the technology itself.In this conversation, we dive into the gap between the promises leaders make and the value organisations actually see. We explore why adoption is not the same as optimisation, how fatigue often cuts short measurement, and what leaders can do to create sustained engagement. And we also explore generative AI—why it feels like learning a musical instrument, starting with noise and, with practice, becoming music.If you care about making change stick, about the human side of value realisation, and about how AI is reshaping the adoption landscape, this is an episode for you.I am grateful to have Lindsay chatting with me today.Note: Stay tuned after the conversation for a special ChatGPT reflection and review of this episode AboutLindsay is an organizational change expert that helps organizations realize the full value of their digital investments. She specializes in guiding organizations through change, fostering collaboration, and enhancing engagement. Her expertise in leadership coaching, program management, and culture change initiatives helps organizations not just adopt new tools, but embrace a holistic approach to transformation. She has founded two consulting firms, SkyPhiStudios and Studio Change.Lindsay's Profilelinkedin.com/in/lindsay-phillips-atxWebsitelindsay-phillips-pmp.com (Company)Send us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to A Change Question — a special mini-series from The Inner Game of Change.In each short, solo episode, I bring you one question worth sitting with — the kind that can spark both personal and professional shifts. In this episode, I explore a question that often slips past us until it is too late: Where is this change leading me, and do I want to follow?Change always has direction. Sometimes it carries us forward, other times it drags us somewhere we never meant to go. The risk is drift, arriving at a destination we did not choose.Drawing on stories from Galileo to Satya Nadella, and from poetry to business pivots, I explore how agency begins with pausing to ask the question, then noticing the patterns shaping the current, and finally choosing the path you want to take.Because every change carries you somewhere. The real power lies in deciding; drift if you choose, change if you must, but never surrender your agency to choose the path yourself.Send us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to The Inner Game of Change,  where we explore the invisible forces that shape the way we lead, live, and learn, because real change, as you and I know, always starts on the inside.My guest today is Dr Amy Silver; a clinical psychologist, author, speaker, and a masterful thinker when it comes to fear, patterns, and performance.In this episode, Amy and I explore the idea of fear as the loudest guest in the room—an ever-present voice that can either protect or paralyse us. We talk about what happens when fear becomes the default setting in our teams, our leadership, and our own heads.We also examine how our post-COVID workplaces are stuck in a tension between efficiency and connection, and what it takes to break out of that loop. And, of course, we talk about artificial intelligence: the discomfort it brings, the curiosity it demands, and what it means to use it as a thinking partner rather than a threat.This conversation was wide-ranging, deeply practical, and at times, personal. We talk about journaling, performance reviews, power dynamics, and what it means to build a muscle of courage—one small moment at a time.If you've ever felt that fear has too much say in the way you lead, speak, or even show up at work, this one is for you.And in a special addition to this episode…For the first time, I have asked my thinking partner, ChatGPT, to listen in and share its own reflection at the end. Its take on the episode surprised me—warm, clear, and strangely not complelety inhuman. About AmyLeadership development programs grounded in clinical psychology. Using an evidence-based approach for lasting leadership transformation.I am a psychologist, speaker, facilitator, and coach. I partner with powerful leadership teams to help foster sustainable high performance. My expertise is in understanding how to activate the best of people so they can reach collective goals through conversations characterised by high courage and high compassion. My role is to engage individuals and teams in their most conscious (as opposed to reactive) practice, supporting and preparing them to lead together, through the complexities of our now and our future courageously.I regularly write and talk in the media on how we can drive high performance ​by being courageous with the way we connect (including to ourselves), communicate, and make complex decisions for the greater good ( Harvard Business Review (HR), ABC Radio, The Australian, HR Director, AFR, CEO World, and New Zealand's The AM Show). My book, The Loudest Guest: How to Control and Change Your Relationship with Fear received two awards (Silver medalist, Living Now Awards 2021; Finalist in The Australian Career Book Award, 2021) and a best seller on Amazon. It is available in all good bookstores, as an audiobook and digital form. It is also featured on Blinkist.ContacsDr Amy's Profilelinkedin.com/in/amysilverbraveWebsitedramysilver.com (Company)Emailhello@dramysilver.comSend us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to A Change Question — a special mini-series from The Inner Game of Change.In each short, solo episode, I bring you one question worth sitting with — the kind that can spark both personal and professional shifts. In this episode, I explore a question many of us face when change arrives uninvited: What can I control when change is already on its way?From restructures to new technology, change often shows up before we're ready. The 3 P's — Place, Proximity, and Posture — offer a way to regain agency, even when the storm is already here.Drawing on neuroscience and lessons from history, I unpack how small, deliberate choices shift the brain from threat to action — and why missing those choices, like Kodak or the Maginot Line, can cost us dearly.

Welcome to The Inner Game of Change, the podcast where we explore the unseen forces that shape how we lead, adapt, and thrive in the face of change and transformation. Each episode is a chance to learn from thinkers, doers, and everyday leaders about what really makes change work — and what keeps it human.My guest is Rebecca Bultsma — an AI ethics researcher, power user, and someone who lives in that space between awe and dread of what AI can do. Rebecca has built her career helping leaders cut through the hype, face the risks, and still find practical, human-centred ways to use this technology without losing their soul or their job.In this episode, we explore the hype and the harm, the messy middle of adoption, and the accountability gaps that every business and every leader needs to face. And at the heart of it all, we talk about what it means to stay radically human in a world that is increasingly shaped by algorithms.I am grateful to have Rebecca chatting with me today. About Rebecca (In her words)The honest truth?I'm an AI Ethics researcher who uses AI all day. Yes, I see the irony. Yes, I'm navigating this contradiction in public. Daily.I help leaders who are somewhere between "AI will save us" and "AI will end us" find their actual footing. No BS, no fear-mongering, just practical strategies for using AI without losing your soul (or your job).What I actually do:Translate tech panic into action plans. I take 20 years of making complex things human-friendly (comms/PR veteran) and mix it with an MSc in AI Ethics from Edinburgh. The result? I can explain why AI is incredible AND terrifying in the same breath - and help you navigate both.The work:Keynotes that don't put you to sleep (50+ delivered, people actually stay awake)Workshops where we actually DO things (not just talk about them)Executive sessions for when you need to admit you don't get it (safe space, I promise)Currently obsessing over: AI governance that doesn't kill innovation, helping teachers not fear GenAI, and explaining to boards why "AI strategy" isn't optional anymore.ContactsRebecca's Profilelinkedin.com/in/rebecca-bultsmaWebsiterebeccabultsma.com/ (Company)Send us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to A Change Question — a special mini-series from The Inner Game of Change.In each short, solo episode, I bring you one question worth sitting with — the kind that can spark both personal and professional shifts. In this episode, I explore a question we often avoid: How do I initiate change in the workplace?History shows us that change rarely starts with permission. It begins with a first step — often small, often risky — and gains power when followed by the second step that makes it stick.From neuroscience to practical strategies, this episode unpacks why the first move matters, how to position it well, and what happens if you don't make it… because someone else will.

Welcome to The Inner Game of Change, the podcast where we explore the unseen forces that shape how we lead, adapt, and thrive in the face of change and transformation. Every so often, I like to step outside and look at what I call the Outer Game of Change—that wider perspective where leaders and influencers shape the systems we all work within.Today, I am joined by Greg Sawyer, CEO of CAUDIT, the Council of Australasian University Directors of IT. Greg has been at the centre of some of the most pressing conversations in higher education—AI, cybersecurity, the evolving role of CIOs, and the signals shaping our future through CAUDIT's annual Top 10. For nearly two decades, the Top 10 has been a compass for CIOs, surfacing the sector's priorities and giving leaders a shared language to act on.In this conversation, Greg shares why IT is not a cost centre but an enabler, how CIOs are stepping up as strategic leaders, and why sharing knowledge across institutions is one of the sector's greatest superpowers.I truly enjoyed this exchange with Greg and I know you will find it insightful too.About GregSeasoned leader and technologist. I have worn many hats in my career - geek, engineer, manager, director, architect, program/ project manager, security, cybersecurity, and soldier. As a result, I have a unique ability to lead multi-disciplinary teams, lead strategic delivery and projects to navigate complex challenges. This unique focus and experience has taught my professional value boils down to:- I don't care who gets the credit. I just want to win. I know how to get things done to make it happen.- Relationships matter and they make work fun. - I speak many languages – geek, executive, designer, customer, board member, plain English and difficult client. Listening rather than speaking makes the difference.- I have been in technology and communication for most of my life. It's what I do.- Leading people comes naturally.- I make decisions, I own my decisions and can admit to wrong decisions. But I then own moving that forward to the outcome.- I don't know everything, but I can learn quickly to make informed decisions.- I dance in the storm.Contact GregGreg's Profilelinkedin.com/in/sawyergregEmailgreg.sawyer@outlook.comSend us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

 Welcome to A Change Question — a special mini-series from The Inner Game of Change. In each short, solo episode, I bring you one question worth sitting with — the kind that can spark both personal and professional shifts. We start with a deceptively simple one: What am I tolerating that I no longer have room for?From George Eliot's idea of the unhistoric acts that shape our days, to Seneca's warning about the quiet waste of possibility, this episode explores how the small things we put up with, in our work, our habits, our relationships, can drain more than just our energy. I will share a practical way to name, assess, and act on them, and why framing it as a question opens the door to change.If you have been feeling the slow weight of things you have outgrown, this one is for you.Send us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to The Inner Game of Change, the podcast where we explore the unseen forces that shape how we lead, adapt, and thrive in the face of change and transformation. On today's episode, I am speaking with someone who is not just talking about fixing higher education; she is building a new one from the ground up.Sasha Thackaberry-Voinovich is a change maker in every sense of the word. As Founder and President of Newstate University, a skills-first, competency-based online university, she is on a mission to lift people into the middle class without burying them in debt.Sasha has spent her career leading innovation at some of the biggest names in higher ed, but when she saw the limits of tweaking the old system, she chose a different path; AI-first, student-centred, and free of the red tape that stops too many learners at the door.In our conversation, Sasha opens up about decision making under uncertainty, the courage and risk appetite needed to lead big change, and the execution discipline that turns vision into results. She is candid, she is bold, and she is relentlessly focused on impact.I am grateful to have Sasha chatting with me today. About SashaSasha Thackaberry (@sashatberr) is a higher education leader in innovative learning models and the effective use of eLearning systems. She is currently the Founder and President of Newstate University, a skills-first, competency-based, online university with fully stackable certificates and degrees. www.newstateu.com She previously served as the President of SkillsWave, a rollout of a company from D2L when she was Senior Vice President of Wave at D2L, an upskilling platform that serves as a matchmaker between corporations needing upskilling, and education partners delivering excellence in learning. She has supported teams and grown enrollments across a range of institutions, including as the Vice President of Student and Partner Services at Pearson, as Vice President for Online and Continuing Education at Louisiana State University, and as Assistant Vice President for Academic Technology and New Learning Models at Southern New Hampshire University. She was previously the District Director of eLearning Technologies for the Office of eLearning and Innovation (eLi) at Cuyahoga Community College, responsible for both operational support for eLearning technologies and for innovative learning projects. In that role she led the administration and front end support for Blackboard Learn, as well as other academic technologies. She also led Quality Matters initiatives at Tri-C, including serving as the QM Coordinator. She has consulted for higher education organizations, for corporations in their eLearning efforts, and in the K-12 sector. Presentations include local, state, and national conferences, general sessions and keynotes, and enjoys writing in the field. Her PhD in Educational Administration - Higher Education is from Kent State University, as is her Masters in the Art of Teaching.Contact  SashaSasha's Profilelinkedin.com/in/sashatberrWebsiteedusasha.com Send us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to a very special mini-series on The Inner Game of Change. I'm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change. Now, before we step into today's topic, let's revisit something we mention in every episode, what is a mental model anyway?A mental model is a way of seeing, a framework that helps us interpret complexity, solve problems, and make better decisions. You can think of it like a mental lens. The clearer it is, the better we navigate uncertainty and lead with intention.In our last episode, we explored Chunking — a model about breaking big challenges into small, manageable pieces so we can make steady progress without feeling overwhelmed.Today, we are staying in that space between vision and execution. Because once we've broken things down into chunks, the next trap is how we estimate the time and effort those chunks will take.And that's where today's mental model comes in — The Planning Fallacy.Send us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to The Inner Game of Change, the podcast where we explore the unseen forces that shape how we lead, adapt, and thrive in the face of change and transformation. In this episode, I am joined by James Stevenson, Principal at Kaizen Institute Western Europe. James brings clarity, calm, and sharp thinking to the world of continuous improvement. We talk about what Kaizen truly is (and what it is not), why it starts with the customer, not the process, and how so many change efforts lose their way by optimising for convenience rather than value.From leadership mindsets to simulated learning, from efficiency gains to the often-ignored question of “what happens after the improvement?”, this conversation looks at the human and the structural sides of change. We also explore the role of artificial intelligence in continuous improvement, and how AI might be the sharpest new tool in the Kaizen toolbox, if used wisely.If you are in the business of enabling better change, better work and better workplaces, this one will land.I am grateful to have James chatting with me today. About JamesA conscientious and hard-working consultant at Kaizen Institute Western Europe.ContactsJames' Profilelinkedin.com/in/jameskaizenWebsiteuk.kaizen.com/ (Company)Send us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to a very special mini-series on The Inner Game of Change. I'm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.Now, before we get into today's topic, let's quickly revisit something we mention in every episode — what is a mental model anyway?A mental model is a way of seeing — a framework that helps us interpret complexity, solve problems, and make better decisions. You can think of it like a map or a lens. The clearer it is, the more confidently we can navigate uncertainty.In our last episode, we explored the OODA Loop — a model that helps us respond quickly and wisely when change is moving fast and unpredictably.Today, we are building on that, because once you have figured out how to adapt quickly, the next challenge is dealing with sheer size and complexity.That is where today's mental model comes in — Chunking.Send us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to a very special mini-series on The Inner Game of Change. I'm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.Now, before we dive into today's topic, let's quickly revisit something we mention in every episode — what is a mental model anyway?A mental model is a way of seeing — a framework that helps us interpret complexity, solve problems, and make better decisions. You can think of it like a map or a lens. The clearer it is, the more confidently we can move through uncertainty.In our last episode, we explored Map vs Territory — a model that reminds us to challenge our assumptions and stay grounded in reality, not just in our maps or frameworks.Today, we're building on that — because once you've seen the difference between map and territory, the next question becomes: How do you move through it, especially when things are changing fast?That's where today's mental model comes in — the OODA Loop.Send us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to The Inner Game of Change, the podcast where we explore the unseen forces that shape how we lead, adapt, and thrive in the face of change and transformation. In this episode, I sit down with Dr Jonathan Thorp; a former Navy pilot turned leadership educator—to unpack one of the most vital ingredients of effective teams: psychological safety.From the boardroom to the break room, we explore what makes conversations feel safe, why trust must precede truth-telling, and how safety and accountability must work together—not in opposition—for change to truly take hold.Jonathan also shares his six-step dialogue framework and reminds us that not all resistance is resistance—sometimes, it's just people needing time to process.Whether you lead teams through change or support those who do, this episode will leave you with both practical tools and fresh perspective.I am grateful to have Jonathan chating with me today.Send us a textReal Talk About MarketingAn Acxiom podcast where we discuss marketing made better, bringing you real...Listen on: Apple Podcasts SpotifyAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to a very special mini-series on The Inner Game of Change. I'm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.In our last episode, we explored Leverage Points — how small, well-placed actions can shift entire systems. We talked about where change managers should be scanning for influence — not just solving problems, but shifting the conditions that create them.Today, we pivot to a model that pairs beautifully with that: Map vs. Territory.But first — if you're just joining us, a quick reminder of what this mini-series is all about. A mental model is a way of seeing — a thinking framework that helps us interpret complexity, make better decisions, and lead change more thoughtfully.And just like any map, the clearer our model, the more confidently we can move through uncertainty.Send us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to The Inner Game of Change, the podcast where we explore the unseen forces that shape how we lead, adapt, and thrive in the face of change and transformation. Today, I'm joined by Bronwyn Penhaligon — a strategic psychotherapist who helps people and teams get unstuck by tackling the emotional loops and environmental triggers that hold them back. In this conversation, we unpack burnout — how it's different from stress, why it's rising, and what both leaders and individuals can do to stop normalising overwhelm. We also explore the deep connection between mindset, environment, and change readiness.And then — we zoom out. We talk about the psychological impact of artificial intelligence. Not just what it does, but how it's quietly reshaping how we think, connect, reflect — even how we relate to ourselves.So whether you're managing change, leading a team, or just navigating your own mental patterns — this episode has something for you. I am grateful to have Bronwyn chatting with me today. About BronwynOkay, it's time to stop.Stop telling yourself you'll start next week. Stop lying awake every night stressing about your problems. Stop drinking your way through a bottle bitching to your friends...Just stop. Let's face it, all the 'new year, new me' mantras and goal setting sessions won't change anything if you don't change your behaviour. So...- If you're struggling to regulate your emotions- Sick of overthinking and stressing yourself out - Tired of procrastinating and faffing through your day- And you're ready to start doing better…Then we need to talk.I'm a Strategic Psychotherapist and I'm here to move you from where you are now, to where you want to be - as fast as possible. I help people not just 'feel' better, but be more effective in life; to actually 'be' better. I work 1:1 with people ready to get out of their heads, with teams keen to optimise their performance, and with companies who are in need of a fresh voice to talk about the elephant in the room. - visit www.penhaligons.com.au- book an initial consult- or DM me hereDay one or one day. You choose.ContactsBronwyn's Profilelinkedin.com/in/bronwyn-penhaligon-32977313Websitepenhaligons.com.au (Company)Send us a textReal Talk About MarketingAn Acxiom podcast where we discuss marketing made better, bringing you real...Listen on: Apple Podcasts SpotifyAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to a very special mini-series on The Inner Game of Change. I'm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.In this episode of Mental Models for Managing Change, we explore Leverage Points — a systems thinking model that helps change leaders identify the small, high-impact interventions that can shift entire systems.Popularised by Donella Meadows, Leverage Points reveal why some efforts lead to deep transformation, while others barely make a dent. Ali Juma unpacks this model through a real-world example from Toyota's production system and shares five places where change managers can look for untapped leverage.If you are tired of pushing hard with little traction, this episode will help you focus your energy where it counts most.Send us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to The Inner Game of Change, the podcast where we explore the unseen forces that shape how we lead, adapt, and thrive in the face of change and transformation. In this episode, I am joined by the insightful and bold Amy Yackowski—founder of Painted Porch Strategies and a passionate advocate for building shift-ready teams and leaders.Together, we dive into the critical, often overlooked period before change officially begins—a space Amy calls Phase Zero. Long before the project plan kicks in, before kickoff meetings and comms plans, Phase Zero is where emotional readiness, mindset, and organisational truth-telling take shape. It is the terrain where insight is gathered, assumptions are surfaced, and success—or struggle—starts to take root. We explore why skipping Phase Zero can derail even well-planned change, how to navigate time constraints, and how AI tools like Copilot can surface early insights. Amy also shares how Stoic thinking shapes her work and why change must be personalised—not one-size-fits-all.  Whether you are a project lead, a change advisor, or just navigating another wave of workplace evolution, this episode offers a fresh lens and some very practical tools to help you start smart—right from Phase Zero. I am grateful to have Amy chatting with me today. About Amy"Oh, Shift". It lands on the steps of your business and with your teams every day, challenging you to adapt.- Market Shifts - Economic Shifts - Technology Shifts - Strategic/Operational Shifts - Culture Shifts  - Priority Shifts  - People Shifts  - Leadership Shifts 

Welcome to a very special mini-series on The Inner Game of Change. I'm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.In this episode, we explore one of the most practical and empowering models in the change toolkit: the Circle of Control, Influence, and Concern.When faced with uncertainty or disruption, where we place our attention can make or break our impact. This timeless mental model helps us distinguish between what we can control, what we can influence, and what we should consciously let go of.You'll discover:How to apply this model in personal and organizational changeCommon traps that drain energy and focusPractical strategies to expand your circle of influenceWhy mindset and boundaries are critical in times of fluxThis episode is an invitation to pause, refocus, and lead from a place of clarity and agency.Send us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to The Inner Game of Change, the podcast where we explore the unseen forces that shape how we lead, adapt, and thrive in the face of change and transformation.In today's episode, we explore a powerful way of thinking and working that helps people navigate complexity, solve tough problems, and grow through structured learning — the Improvement Kata.My guest is Tracy Defoe — a lifelong adult educator, Kata coach, and passionate advocate for deliberate, reflective learning at work. Based in Vancouver, Canada, Tracy shares her deep insights into how the Kata practice — inspired by Toyota's continuous improvement approach — helps individuals and teams move forward, even when the way ahead is unclear.We unpack what the Kata actually is, how it works, and why it's far more than a business tool — it's a mindset shift. We also touch on the role of psychological safety, the difference between goals and challenges, and how leaders can become coaches who build capability, not just compliance.If you're curious about how to embed continuous improvement in a way that feels human, sustainable, and empowering — this one is for you.I am grateful to have Tracy chatting with me today. About TracyAims to make you smarter about learning.Adult Education professional specializing in learning at work. Interested in culture change, supporting peer-leadership, informal learning, multiple literacies and communication in diverse settings. Experienced in designing and implementing innovative learning at work programs. Humble Lean Practitioner interested in combining my interests in Lean with Adult Learning and Culture Change. Student of the Kata, Coach and Learner. Improvement and Coaching Kata learner and coach. Volunteer Host of the Cascadia Kata Dojo Community Call - a 30 minute weekly zoom meeting for Kata Coaches From British Columbia, Washington, Oregon and California.Specialties: Customized solutions, embedding lean or essential skills in content training, facilitation of improvements or supporting leaders in improving their facilitation, communicating with the workforce, re-framing change as learning challenge, training design and delivery, implementation and evaluation. Facilitating meetings and retreats for clients, strategic planning, realizing a mission and vision to a Challenge, and a daily improvement plan. Plain Language and Clear Design.ContactTracy's Profilelinkedin.com/in/tracydefoeWebsitethelearningfactor.ca (Company)Emailtd@thelearningfactor.caSend us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to a very special mini-series on The Inner Game of Change. I'm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.In this episode of Mental Models for Managing Change, we explore a mental model that helps us cut through complexity and focus our energy where it really counts: The Pareto Principle, also known as the 80/20 Rule.Named after economist Vilfredo Pareto, this model reveals a powerful pattern — that a small percentage of inputs often lead to the majority of outcomes. In change work, that means identifying the vital few actions, stakeholders, or conversations that drive the biggest impact.If you have ever felt spread too thin, overwhelmed by competing priorities, or stuck in busywork that goes nowhere, this episode is for you.Learn how to spot the 20% that truly matters, make better decisions with limited time, and shift from doing more… to doing what matters most.Listen now to discover how the Pareto Principle can bring clarity, focus, and traction to your next change effort.Send us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to The Inner Game of Change, the podcast where we explore the unseen forces that shape how we lead, adapt, and thrive in the face of change and transformation.In this episode, I am joined by someone who's been on the frontlines of organisational culture in some of the world's most recognisable companies — Mehmet Baha, author of the newly released book Creating Psychological Safety at Work.Baha is the founder of Solution Folder and has over 24 years of experience working with top organisations, including being one of the first Facebook employees in Europe. He is a global trainer and speaker on psychological safety, agile, and resilience, fluent in multiple languages, and has delivered learning sessions worldwide.We unpack why psychological safety is not just a ‘nice-to-have' — but a non-negotiable for high-performing teams. From personal stories of toxic cultures to practical tools you can apply today, Baha shares what it takes to build environments where people feel safe to speak up, make mistakes, and bring their whole selves to work.If you are a leader, change practitioner, or simply someone trying to create better conversations at work, this one is for you.I am grateful to have Baha chatting with me today. About Baha

Welcome to a very special mini-series on The Inner Game of Change. I'm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.In this episode of Mental Models for Managing Change, we explore a mental model that helps us pause, reflect, and challenge how we make sense of the world around us: The Ladder of Inference.Developed by organisational psychologist Chris Argyris and later popularised by Peter Senge, this model shows how quickly we move from observing facts to taking action — often based on assumptions, not evidence.It is especially useful in moments of tension, misalignment, or misunderstanding — and in change work, those moments happen often.If you have ever walked away from a meeting wondering, “How did we end up on such different pages?”, this episode is for you.Learn how to recognise the thinking patterns that drive your decisions, how to stay grounded in what is observable, and how to open up better, more constructive conversations — even during complex change.Listen now to step off the ladder, and into clearer, more intentional leadership.Send us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation.In today's episode, I'm thrilled to be joined by Susan Zhang, a creative technologist, author, and global thought leader. From her beginnings in China to her journey as an international student in Australia, Susan has embraced the discomfort of change to unlock personal and professional growth.We dive deep into topics like the power of stepping outside your comfort zone, the role of ambition in driving change, and how embracing failure can lead to unexpected growth. Susan shares her unique perspective on leadership, drawing from her experiences at Google and her bold decisions to pivot in her career. If you're navigating a time of uncertainty or change, this conversation offers powerful insights on how to move forward with confidence, embrace new opportunities, and transform challenges into growth. I am grateful to have Susan chatting with me today.Susan's Book Life Outside My Comfort Zone: Hup draak!About Susan024 Awarded Ph.D. at UOW with Examimers' Commendation for Outstanding Thesis2022 Australian Ambassador's Award for Women in Leadership Judges' commendation2021 UOW Young Alumni Award2019 Young Australia China Alumni of the Year Award - Australian Embassy in China2019 Book release on Amazon: http://bit.ly/susanfirstbookFrom an international student to a global tech leader, from a career at Google UK to TikTok in China, from an introvert to a TEDx speaker, Dr Susan Zhang continues to push boundaries and explore outside her comfort zone.Dr Zhang is recognised as a high-energy business leader and technology serial entrepreneur. She effectively brings a combination of technical prowess and commercial acumen in her leadership positions at Google, later for ByteDance (TikTok), Amazon and Canva where her career has taken her to Australia, China and the United Kingdom. Currently, she is the Head of Creative and EdTech, Digital Trade for the British Government based in Sydney.Dr Zhang is a published author, a TEDx Speaker and a mentor for young entrepreneurs. Dr Zhang believes her research can play a key part in harnessing the capabilities of AI-driven education influencers at the intersection of e-learning technology and pedagogy Digitalisation.Contact SusanDr Susan's Profilelinkedin.com/in/zhangsusanWebsitesxiaochenzhang.com (Personal)amazon.com.au/Life-Outside-My-Comfort-Zone/dp/1794103422/ref=sr_1_1?dchild=1&keywords=life+outside+my+comfort+zone&qid=1606083586&sr=8-1 (Portfolio)Send us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to a very special mini-series on The Inner Game of Change. I'm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.In this episode, we explore a mental model that invites us to look beyond the immediate impact of change: Second-Order Thinking.So often, change initiatives are shaped around what we expect to happen next. But in reality, change rarely follows a straight line — and first-order decisions often lead to second and third-order consequences we did not anticipate.Second-Order Thinking encourages us to slow down and ask better questions — “And then what?” It helps us move beyond short-term fixes and consider the ripple effects, unintended outcomes, and longer-term dynamics our decisions might set in motion.If you have ever implemented a change that worked on paper but created new challenges in practice, or if you are aiming to lead change that truly lasts, this episode offers a practical lens to deepen your thinking and strengthen your strategy.Listen now to discover how Second-Order Thinking can help you lead change with foresight, clarity, and intention.Send us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation.Today, I am chatting with Ian Heard Director of Public Sector Modern Work at Microsoft ANZ — a leader who is right at the heart of how AI is reshaping the way we work. In this episode, we talk about the real story behind GenAI Copilot, what change looks like inside Microsoft, and why the role of a change manager might just be turning into a “Chief Excitement Officer.” From navigating resistance (yes, even inside Microsoft) to embracing agentic workflows, this episode offers a grounded look at how leadership and curiosity go hand in hand in today's fast-moving world.We also dig into what makes AI adoption truly work — the mindset, the momentum, and the magic that happens when teams stop asking if it works and start exploring how it can help. This one's real, practical, and full of good humour, forward-looking ideas, and insights for anyone navigating what's next.I am grateful to have Ian chatting with me today. AboutAs Director for Microsoft's Public Sector Modern Works business in ANZ I lead an all-star team, helping our customers across Government, Health and Education to re-imagine productivity through Cloud and AI solutions such as Microsoft 365 Copilot, Microsoft 365 and Windows 365. This role builds on a career at Microsoft where I have been fortunate to be part of major market transitions in Enterprise Productivity solutions across ANZ and Asia with solutions such as Microsoft Team, Windows 365, Microsoft 365 and the development of Microsoft Security. As a leader I am passionate about fostering a culture of continuous learning and innovation. I prioritize empowering my team to stay ahead of industry trends, whilst being customer obsessed and centre my approach on challenging them to both exceed their potential and their customer's expectations. Prior to Microsoft, I cultivated a career with diverse experiences as a leader in multiple geographies and role types in organisations from start-ups and scale-ups through to multi-nationals. Complementing my corporate career, I have a passion for social impact and seek to be active in the NFP space, as seen as my tenure leading Microsoft's ANZ Give initiative and tenure at Ovarian Cancer Australia as a Board Observer. I am always eager to connect with like-minded professionals and explore opportunities for collaboration and growth. Let's connect and discuss how we can drive innovation and success together.Contactlinkedin.com/in/ianheardSend us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to a very special mini-series on The Inner Game of Change. I'm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.In this episode, we explore a model that helps us look beyond what is visible in times of change: the Iceberg Model.Often, we respond to what we can see on the surface — missed deadlines, disengaged teams, unexpected resistance. But, as with an iceberg, most of the real forces driving those outcomes lie beneath.The Iceberg Model encourages us to go deeper — to understand the patterns, structures, and mental models that sit underneath the events we see. When we take this layered view, we can begin to address root causes, not just symptoms.If you have ever found yourself solving the same issue repeatedly or wondering why certain problems persist despite good intentions, this episode offers a powerful way to reframe your approach.Listen now to discover how the Iceberg Model can help you lead more thoughtful, sustainable change in your organisation.#ChangeManagement #MentalModels #SystemsThinking #OrganisationalChange #LeadershipDevelopment #ManagingChange #ComplexityThinking #TheInnerGameOfChangeSend us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn

Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation.In this episode, I'm joined by the remarkable Karen Ball, Senior Fellow at Prosci and author of The ADKAR Advantage: Your New Lens for Successful Change. Released in April 2024, Karen's book offers a fresh and practical take on navigating change by embracing the power of the Prosci ADKAR Model.With over 40 years of experience, Karen has helped countless individuals and organisations unlock the real benefits of successful change—both professionally and personally. As a seasoned change advisor, instructor, and CCMP™ professional, she brings a wealth of knowledge, energy, and passion to the conversation.Today, we'll unpack Karen's insights from her book, explore why the ADKAR lens is more relevant than ever, and hear some real-world lessons from her extensive journey in the field of change.I am grateful to have Karen chatting with me today. About KarenKaren Ball is author of "The ADKAR Advantage: Your New Lens for Successful Change", a Prosci publication released in April 2024. Her passion through the book is to help individuals and organizations realize the benefits of successful change, personally and professionally, by looking at change through the lens of the Prosci ADKAR Model.Karen is a Senior Fellow at Prosci. Previously, she served as Prosci's Executive Vice President of Research, Product and Marketing. She is a Certified Change Management Professional™ (CCMP™), Prosci executive instructor, and change advisor with over 40 years of professional experience. As a public speaker, Karen frequently shares her passion for all things ADKAR and change management in webinars, customer presentations, podcasts, and conference keynotes.ContactsKaren's Profilelinkedin.com/in/karenball26Emailkball@prosci.comSend us a textAli Juma @The Inner Game of Change podcast Follow me on LinkedIn: www.linkedin.com/comm/mynetwork/discovery-see-all?usecase=PEOPLE_FOLLOWS&followMember=ali-juma

Hi everyone, and welcome to a very special mini-series on The Inner Game of Change. I'm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.Before we dive into today's topic, let's quickly cover what a mental model actually is.A mental model is simply a way of thinking — a framework that helps us understand the world, make better decisions, and solve problems more effectively. Think of it like a blueprint for how to approach challenges and navigate complexity.Here's a simple analogy: Imagine you are driving to a new destination. Without a map, you could easily take wrong turns, waste time, or even get lost. But with a map — your mental model — you have a clear route to follow, helping you avoid mistakes and arrive faster and with far less stress.In the same way, mental models give us a clearer path when managing change. They help us break down complexity, anticipate obstacles, and guide us toward better outcomes.And today, we're diving into a mental model that sits at the heart of successful change initiatives: The Influence Model.Send us a textAli Juma @The Inner Game of Change podcast

Hi everyone, and welcome to a very special mini-series on The Inner Game of Change. I'm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.Before we dive into today's topic, let's quickly cover what a mental model actually is.A mental model is simply a way of thinking — a framework that helps us understand the world, make better decisions, and solve problems more effectively. Think of it like a blueprint for how to approach challenges and navigate complexity.Here's a simple analogy: Imagine you are driving to a new destination. Without a map, you could easily take wrong turns, waste time, or even get lost. But with a map — your mental model — you have a clear route to follow, helping you avoid mistakes and arrive faster and with far less stress.In the same way, mental models give us a clearer path when managing change. They help us break down complexity, anticipate obstacles, and guide us toward better outcomes.And that brings us to today's episode, where we'll explore First Principles Thinking. Send us a textAli Juma @The Inner Game of Change podcast

Welcome to the podcast that explores the evolving landscape of change management, leadership, and transformation.In today's episode, I'm thrilled to be joined by Mark Abraham, Managing Director at Boston Consulting Group (BCG) and author of the bestselling HBR book, Personalized: Customer Strategy in the Age of AI. With over 20 years of experience, Mark has worked closely with global CEOs, CMOs, and CXOs, helping them tackle complex business challenges and deliver breakthrough 1:1 customer experiences. At BCG, he founded and leads the company's Global Personalization business. Mark brings a wealth of knowledge on how AI is reshaping customer experience, the ethical considerations of data usage, and how businesses can implement personalization at scale. We explore the strategies that drive success, the barriers to adoption, and how AI can be the game changer in the dynamic world of personalization. I am thrilled to have Mark chatting with me today.About MarkI am Managing Director and Senior Partner with Boston Consulting Group and author of the bestselling HBR book, Personalized: Customer Strategy in the Age of AI.At BCG, I founded and lead the company's Global Personalization business, helped found our firm's AI arm, BCG GAMMA, comprised of thousands of data scientists and engineers, and lead our work in the restaurant sector. As head of the firm's Marketing, Sales & Pricing Practice in North America, I work with global CEOs, CMOs and CXOs on complex, multifaceted business challenges. Over the course of my 20+ year tenure at the firm, I have overseen end-to-end transformation programs for iconic clients in a wide range of industries and built BCG into a globally recognized leader in helping brands deliver breakthrough 1:1 customer experiences.I hold an MBA with high distinction from the University of Michigan Ross School of Business and a BA in business studies from Oxford Brookes University. Outside of BCG, you might find me off the grid on some of the great hikes of the world in places like Iceland, Patagonia, Australia & New Zealand or my Pacific Northwest home along with my two sons and partner, Jason. I grew up across three continents in Europe, China and US, learned five languages, and love meeting new people across cultures.Contact MarkMark's Profilelinkedin.com/in/markabrahamaiWWWhttps://www.personalizedthebook.com/Send us a textAli Juma @The Inner Game of Change podcast

Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation. In today's episode, I am joined by Lisa Carlin, a strategy execution expert, to dive into one of the biggest conversations in business today; AI strategy and adoption. With the AI hype everywhere, how can organizations separate signals from the noise and make smart strategic decisions? Lisa brings her deep expertise to help us cut through the noise, focus on what matters and harness AI for real impact. We will explore practical adoption strategies, leadership's role in driving AI success and the mindset shift needed to embrace this powerful technology. I am grateful to have Lisa chatting with me today. About LisaHi, I'm a Strategy Execution Specialist. I work with leaders who want to leave a legacy of change and innovation. I help them to plan and execute their strategic projects when stakes are high. They have ambitious goals, and are faced with major risk, tough cultures or likely resistance. My clients love having an independent sounding board and expert advice, so they can deliver their plans with confidence.After 50+ implementations, I've learned that traditional strategy approaches alienate staff and hinder implementation. Over this time, I've pioneered a culture-friendly, human-centered approach that speeds up change momentum. AI is now a major part of my focus: developing effective AI strategies to fast track success.My career includes roles at McKinsey and Accenture, then running my own business since 1999. When I'm not at work, I'm gardening with the dogs.***Work with me:1.

Hi everyone, and welcome to a very special mini-series on The Inner Game of Change. I'm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.Let's start with a quick definition. A mental model is a framework or way of thinking that helps us understand the world, make decisions, and solve problems more effectively. It's like a blueprint for how to approach challenges and navigate complexity.Now, here's a simple analogy: Imagine you're driving to a new destination. Without a map, you might take wrong turns, waste time, or even get lost. But with a map—your mental model—you have a clear route, helping you avoid mistakes and reach your goal safer and faster.In the same way, mental models give us a clearer path for managing change. They simplify complexity and guide us toward better outcomes.And in today's episode, we're diving into a mental model that shifts the way we see problems and solutions—one that helps us move beyond quick fixes and truly understand the bigger picture: Systems Thinking. Send us a textAli Juma @The Inner Game of Change podcast

Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation. Today, I welcome the inspiring Margo Waldorf, founder of the Global Change Awards and a true change leader on a mission in the field of workplace transformation.As the CEO of the Global Change Awards and Director at Change Ready Workplace, Margo is a passionate advocate for making change a skill that everyone can master. Her work is reshaping the way organisations approach change management and leadership.In this episode, we dive into the role of change management, the power of leadership and sponsorship, and what it means to be an influencer in the field. We also explore the critical topic of making an impact, offering insights and inspiration for expert change practitioners, those new to the profession, and anyone considering a career focused on meaningful work and driving real transformation.This is a must-listen for anyone passionate about making a difference in the workplace—let's get started!About MargoMargo is the visionary founder behind the Change Awards, a prestigious global initiative that celebrates outstanding achievements in workplace transformation and change management. As the CEO of the Change Awards and a director at Change Ready Workplace, Margo plays a pivotal role in shaping the future of the change profession. Her dedication to raising awareness and advocating for change as an essential skill underscores her commitment to driving progress and excellence in organisational development worldwide.Contactslinkedin.com/in/margowaldorfWebsitesmwaldorf.co (Personal)calendly.com/margowaldorf (Company)changeawards.co (Company)Send us a textAli Juma @The Inner Game of Change podcast

Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation. I am your host, Ali Juma, and today, we have a truly unique and groundbreaking episode.For the first time, we're shifting perspectives by inviting a generative AI—yes, a chatbot—into the conversation. Together, we will dive into the transformative power of AI, its impact on the workplace, and how leaders, change managers, and consultants can harness its potential to drive meaningful progress.Whether you are curious about the future of AI or looking for actionable insights to navigate change, this episode promises to be thought-provoking and practical. So, let's explore the intersection of technology and human ingenuity in this one-of-a-kind discussion.Let's get started!Send us a textAli Juma @The Inner Game of Change podcast

Hi everyone, and welcome to a very special mini-series on The Inner Game of Change. I'm thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.Let's start with a quick definition. A mental model is a framework or way of thinking that helps us understand the world, make decisions, and solve problems more effectively. It's like a blueprint for how to approach challenges and navigate complexity.Now, here's a simple analogy: Imagine you're driving to a new destination. Without a map, you might take wrong turns, waste time, or even get lost. But with a map—your mental model—you have a clear route, helping you avoid mistakes and reach your goal safer and faster.In the same way, mental models give us a clearer path for managing change. They simplify complexity and guide us toward better outcomesAnd in today's episode, we are diving into a mental model that might sound a little counterintuitive at first, but is an absolute game changer when it comes to problem solving : Inversion Thinking.Send us a textAli Juma @The Inner Game of Change podcast

Hi everyone, and welcome to a very special mini-series on The Inner Game of Change. I'm thrilled to take you on this journey as we explore something both timeless and practical: mental models for managing change.Let's start with a quick definition. A mental model is a framework or way of thinking that helps us understand the world, make decisions, and solve problems more effectively. It's like a blueprint for how to approach challenges and navigate complexity.Now, here's a simple analogy: Imagine you're driving to a new destination. Without a map, you might take wrong turns, waste time, or even get lost. But with a map—your mental model—you have a clear route, helping you avoid mistakes and reach your goal safer and faster.In the same way, mental models give us a clearer path for managing change. They simplify complexity and guide us toward better outcomesLet's dive into our very first episode, where we'll explore Gleicher's Formula for Change—a simple yet powerful equation that helps you understand how to overcome resistance and move toward action Send us a textAli Juma @The Inner Game of Change podcast

Send us a text In this special highlights episode of The Inner Game of Change podcast, we revisit some of the most impactful moments from our top episodes. While every conversation this year has been rich with invaluable insights, these highlights showcase standout lessons and perspectives that have resonated deeply with our audience. Join me as we explore key themes in leadership, change, and transformation. I am grateful for all of my guests' time, insight and wisdom. As we wrap up 2024, I want to thank you for being part of The Inner Game of Change. Your support and engagement have made every episode truly meaningful. Wishing you and your loved ones a happy, safe, and restful holiday season. I can't wait to kick off 2025 with another amazing lineup of guests, creative conversations, and transformative ideas. Until next year, stay well, stay curious, and approach every change with courage and curiosity! Episodes in this summary include :E76 - Rethinking Change: From Behavioural Conditioning to Regenerative Transformation - Podcast with Carol SanfordE75 - Change Journey : Performer to Master - Podcast with Dr Jess TayelE73 - Change Leadership In Higher Education - Podcast with Vice Chancellor Professor Theo Farrell E71 - Winning Against Resistance To Change - Podcast with Dr. David Weiss E67 - What's Organizational Change Management? - Podcast with Paula AnastasiadeE65 - The Change Management Flywheel - Podcast with Terri Block & Susan Bartlett E64 - AI Change by Design for Impact - Podcast with Sarah Kaur E62 - Becoming a Change Maker - Podcast with Alex Budak E60 - How AI will Revolutionise Change Management - Podcast with Jason Little Ali Juma @The Inner Game of Change podcast

Send us a textHello, and welcome to this special episode of The Inner Game of Change.Today's episode is deeply meaningful, as it features a conversation with the remarkable Carol Sanford. Carol has been a pioneer of Regenerative Thinking for over four decades, helping entrepreneurs and executives transform their businesses responsibly and meaningfully. Her work has left an indelible mark on so many lives and organisations.It is with a heavy heart that I share that Carol is now in transition out of this world, as shared by her son Mark 2 days ago. Despite the challenges of her illness, Carol was determined to share her thoughts and wisdom with me and all of you. During the recording, it was not easy for her to continue speaking, and after around 20 minutes, we had to bring the conversation to a close as she had given all she could in that moment.This episode is a testament to Carol's unwavering commitment to sharing her insights, even in the face of immense difficulty. I invite you to listen closely as she shares her thoughts on her models, philosophies, and the profound lessons she has spent a lifetime teaching.This is a tribute to Carol's incredible legacy. May her courage, ideas, and spirit continue to inspire us all as we honour her remarkable journey. I am grateful that Carol has agreed to have a chat with me. About CarolI launched two Startups, ran and sold them. I then turned to teaching and educating businesses globally growing them rapidly, by double digits, all the while making work meaningful and fun. From the beginning (1980), I embedded Regenerative Thinking into decision making and action-taking. Never a sidebar to everything else. I wrote case-story-based books about these experiences to inspire and instruct others. I speak from this deep history of educating Executives and Entrepreneurs to innovate and grow their businesses responsibly. For over four decades, I have worked with great leaders of successful businesses such as Google, DuPont, Intel, P&G, Seventh Generation. NOT A COACH OR CONSULTANT!What experts say: Carol Sanford "​created an approach that reimagines business. Her approach will be The Future of Business."​ Rebecca Henderson, HBS My clients are:Growth Stage Entrepreneurs and Business Unit Leaders - who want to grow their business, their people and themselves with great financial outcomes, all while being responsible. I offer proven frameworks (hundreds of testimonials here and on my website) to find your growth path. The Regenerative Business Program are found at Universities and Carol Sanford Institute . I support established corporations and new economy businesses in developing leaders toward the Business of the 21st Century, and individuals who want a Regenerative Paradigm education. Event Planners for Corporate & Association events who need a useful, content rich, energizing keynote with innovative, practical ideas that give their members a reason to be glad they attended. I bring deep experience and I bespoke design my talks to make your audience wake up and cheer. Topic arenas: Strategy, Leadership of change and developing people; Design of management systems—all for innovation and what is needed by a business of the future. NOT A COACH or Consultant!Ali Juma @The Inner Game of Change podcast

Send us a textWelcome to the Inner Game of Change Podcast, uncovering the layers of complexity of organisational change with some of the bright minds in the field.Today, I am delighted to host Dr. Jess Tayel, a top LinkedIn voice and a distinguished leader in global change and transformation.  Dr. Tayel has over 25 years of experience in leading global change and transformation programs in senior leadership roles, guiding and leading large-scale change programs across 15 countries.  She has worked with companies like Google, Boeing, Apple, Emirates, World Cup, ABN Amro, Barclays and more. Jess is also the founder of the People of Transformation Program and Community. People of Transformation aims to attain the next level of mastery of change and transformation practice and leadership. In this episode, Jess and I dive into understanding the transformation journey for professionals, discussing the challenges and rewards, and tracing the growth continuum from early development to mastery. We discuss what it truly takes to overcome personal growth hurdles and how achieving mastery can bring profound rewards—not just for individuals, but for businesses and even society as a whole  Contact JessLinkedInlinkedin.com/in/business-transformation-change-coach-mentorWebsitespeopleoftransformation.com (Other)peopleoftransformation.com (Company)Rumi.aiAll-in-one meeting tool with real-time transcription & searchable Meeting Memory™Ali Juma @The Inner Game of Change podcast

Send us a textWelcome to the Inner Game of Change Podcast, uncovering the layers of complexity of organisational change with some of the bright minds in the field.Today, I am joined by Kavita Ganesan; an AI advisor, strategist, and founder of Opinosis Analytics. Kavita has led numerous AI projects, from recommendation engines to advanced sentiment analysis systems, impacting millions of users and shaping strategic AI initiatives for major organizations like McKesson, Verizon, and the University of Sydney. In today's episode, we will explore the transformative power of AI and its wide-reaching impacts. Drawing from her book The Business Case for AI, Kavita will help us understand how AI is reshaping organizations and discuss how leaders, managers, and change professionals can navigate this shift to tackle both challenges and opportunities. I am grateful to have Kavita chatting with me today. About Kavita (In her words)As an AI advisor, strategist, and founder of Opinosis Analytics, I help business leaders and tech teams in two key areas. The first involves architecting complex AI (and GenAI/LLM) systems. I've designed and managed over two dozen projects from a vague idea through productionization of these solutions. This includes problems such as:» Recommendation engines (people, product, jobs, topics, content)» E-commerce search improvements» Organization-specific question-answering systems (RAG-Based Q&A)» Chatbots» Sentiment analysis» Categorization engines» Unstructured data integrationThe solutions I've managed scale to millions of products and users and some of these initiatives have led to successful funding events for the clients supported. My second area of focus is in helping companies with strategic AI integration. Whether it's to spot low-hanging but high-impact AI opportunities, teach teams how to plan their AI strategy, develop a truly executable roadmap, or get started with individual initiatives--I've helped put teams on the path to achieving tangible results. I've supported/am supporting the following companies through my work: McKesson, McMaster-Carr, The University of Sydney (Australia), Brown-Forman Corporation, The Odevo Group (Sweden), Verizon, NRC (US Government), and Federal Energy Regulatory Committee (US Government).ContactLinknedInhttps://www.linkedin.com/in/kavita-ganesan/ Websiteskavita-ganesan.com/blog/ (Other)opinosis-analytics.com (Company)amazon.aibusinesscasebook.com (Other)Ali Juma @The Inner Game of Change podcast

Send us a textWelcome to a special episode ; The Outer Game of Change.  In these unique episodes, I am joined by leaders and executives who drive change and shape the future of their organizations. We listen to their unique insights, explore how they perceive change, and uncover what is simmering in their minds. Today, I am thrilled to have with me Professor Theo Farrell, the 7th Vice-Chancellor and President of La Trobe University here in Australia.  Professor Farrell has a distinguished career in academia and research, having held leadership positions at top universities around the world. He is an author, and renowned advocate for academic excellence, inclusivity, and transformative change. Most importanly, I find Theo to be a great human.In this episode, we will dive into the dynamics of change leadership, exploring how transformative forces like AI are reshaping higher education. We discuss the evolving nature of academia, the challenges and opportunities of integrating advanced technologies, and what it takes to lead an institution through such significant transformation.With his extensive background in both strategic leadership and research, Professor Farrell offers unique insights into the future of higher education and how universities can adapt to and thrive in a rapidly changing world. I am grateful to have Professor Farrell chatting with me today. About Theo FarrellProfessor Theo Farrell commenced as the 7th Vice-Chancellor and President of La Trobe University in February 2024. He brings a deep commitment to advancing academic excellence, building inclusive communities, forging external partnerships, and leading transformative change.Prior to joining La Trobe, Professor Farrell held a number of leadership roles including Deputy Vice-Chancellor (Academic and Students), Deputy Vice-Chancellor (Education), and Executive Dean of Law, Humanities and the Arts, all at the University of Wollongong, and Dean of Arts and Social Sciences at City, University of London. From 2006 to 2016, he held a chair in online learning at King's College London. At UOW, City and King's, Professor Farrell led numerous initiatives to develop research capacities, innovate learning and teaching, and enhance student experience. Professor Farrell has held ten UK research council awards. His most recent book, Unwinnable: Britain's War in Afghanistan (Vintage 2021), was shortlisted for three national book awards and selected book of the year by The Sunday Times. Professor Farrell is a champion of real-world impact from academic research. A leading expert on the conflict in Afghanistan, he acted as strategic advisor to the UK government and the International Security Assistance Force in Kabul, and participated in track II talks with the Taliban.Professor Farrell is a Fellow of the Academy of Social Sciences (UK), Fellow of the Royal Society of New South Wales, Visiting Professor at King's College London, and past President of the British International Studies Association.Contact InfoLinkedIn linkedin.com/in/theo-farrell-35698b1b3Ali Juma @The Inner Game of Change podcast

Send us a textWelcome to the Inner Game of Change Podcast, uncovering the layers of complexity of organisational change with some of the bright minds in the field.I'm thrilled to be joined by Maggie Jackson, an award-winning journalist and author, celebrated for her insightful exploration of uncertainty, the impact of technology on our lives, and the science of attention.Her latest book, Uncertain: The Wisdom and Wonder of Being Unsure, uncovers how uncertainty is often misunderstood but can actually promote open-mindedness and innovation. In this episode, Maggie shares her insights on how embracing uncertainty can help us navigate and lead through change, turning unpredictability into a tool for growth and adaptability.I am grateful to have Maggie chatting with me today. About MaggieAward-winning Journalist and Author exploring the unsung wisdom of uncertainty; the impact of technology on humanity; the science of attention an age of flux and angst. Author of - "Uncertain: The Wisdom and Wonder of Being Unsure", forthcoming November, 2023 - "Distracted: Reclaiming Our Focus in a World of Lost Attention"​ (New Edition September 2018) -- the award-winning book that sparked a global conversation on the costs of fragmenting our attention. Former contributing Boston Globe columnist who has also written for The New York Times, CNN.com, New Philosopher, Wall Street Journal, BusinessWeek, Courrier International, and publications worldwide. Sought-after speaker (Google, Harvard Business School, Bank of America, Chautauqua) and frequent media guest (MSNBC, New York Times, Book TV, Oprah Radio, All Things Considered, Washington Post, Boston Globe, Sunday Times of London, BBC, Presa Diretta (Italy) and other outlets around the globe.)Contact MaggieLinknedInlinkedin.com/in/maggiejacksonWebsitemaggie-jackson.com (Other)Emailmaggie@maggie-jackson.comAli Juma @The Inner Game of Change podcast

Send us a textWelcome to the Inner Game of Change Podcast, uncovering the layers of complexity of organisational change with some of the bright minds in the field.Today, I am privilaged to be joined by Dr. David Weiss, a renowned author, speaker, and executive coach. Dr. Weiss is the President and CEO of Weiss International Ltd., where he has led over 1,000 business and organisational projects across five continents. He's a recognised expert in innovation, leadership, and HR consulting, with accolades from global organisations, including the Government of Canada and the Asia-Pacific HR Congress.In his latest article, *Winning Against Resistance to Change*, Dr. Weiss shares powerful strategies for navigating and overcoming resistance to change. Let's dive into these insights with Dr. David Weiss and learn how to lead more effectively through challenging transitions. I am grateful to have David chatting with me today. About DavidDr. David S. Weiss, Ph.D., ICD.D, CHRE, is an author, innovator, speaker, executive coach and consultant. He is the President and CEO of Weiss International Ltd., a firm specializing in innovation, leadership coaching, and HR consulting for many Fortune 500, social enterprise and public-sector organizations. David has provided coaching and consulting on more than 1000 business and organizational projects on five continents including in Canada, USA, England, Holland, France, Hungary, Italy, Israel, Russia, China, Malaysia, Uganda, South Africa, and Chile. He delivered over 200 conference presentations and he has written over 60 journal and trade articles. He is the author or co-author of seven books including Innovative Intelligence (Publisher: Wiley, also available in Chinese and Persian) which was reported by CBC News as a “top 5 business book” in the year it was published and Leadership-Driven HR which was listed by the Globe & Mail Report on Business as a bestseller in the year it was published. Previously, Affiliate Professor of the Rotman School of Management, Senior Research Fellow at Queen's University, and VP and Chief Innovation Officer in a multinational consulting firm, David currently is affiliate faculty at the executive development programs of Schulich School of Business, and the Sobey's School of Business. He also is an International Coach Federation certified coach and a certified Life and Wellness Coach. He also is a Certified Director with the Institute of Corporate Directors (ICD.D). David's doctorate is from the University of Toronto and he has three Master's degrees. He has been honoured by many organizations globally including by the Government of Canada with the “Distinguished Lecturer” certificate, by the Asia-Pacific HR Congress with the “HR Leadership Award,” by the Institute for Performance and Learning as the first lifetime “Fellow” in Canada, and by HRPA with the fourth lifetime designation of “Fellow HRPA.” You can download many of David's innovation, leadership, and HR articles at www.weissinternational.ca/articles, and read a comprehensive Wikipedia article about David's innovative concepts at wikipedia.org/wiki/David_Solomon_Weiss. Follow David's daily posts on LinkedIn along with his over 24,000 followers and 16,000 connections. See www.weissinternational.caContact DavidDr. David's Profilelinkedin.com/in/drdavidweissWebsitesweissinternational.ca (Weiss IAli Juma @The Inner Game of Change podcast

Send us a Text Message.Welcome to the Inner Game of Change Podcast, uncovering the layers of complexity of organisational change with some of the bright minds in the field. Today, I'm thrilled to be joined by Paul Gibbons, a leading voice in the future of change management. In his latest work, The Future of Change Management, Paul explores the quiet revolution in how we understand transitions, blending behavioral science, mental health, generative AI, and neuroscience to offer more effective strategies for leading change. With up-to-date insights into HR, design thinking, and neurodiversity, Paul is reshaping how businesses adapt in a rapidly evolving world. Let's dive into the future of change management with Paul Gibbons.About Paul My mission is to bring a science-based approach to culture, wellness, sustainability, the future of work, and leadership - to make practical the finest academic ideas so that business leaders can deploy those rather than dated ideas (or worse, myths.)At IBM I wear three hats: 1) Head of our leadership and culture sub-offerings in the change practice, 2) head of the behavioral science practice development for IBM's consulting, 3) Thought leadership and eminence in IBM's Talent Transformation practice.Today's keynotes focus on1) Making hybrid work work. What the pandemic and "Great Resignation" have taught us about leadership and culture - and, crucially, how leaders must adapt their behavior in the new world of work.2) Change mythology - the change world is populated by gurus where "popularity is a proxy for expertise." But many change ideas, learning styles, 70-20-10, MBTI, "sense of urgency" have been challenged by science. What should we discard? What do we replace those ideas with?3) The behavioral revolution in culture and leadership. Behavioral science is slowly percolating its way into how leading organizations drive culture change - but few organizations fully capitalize on the opportunity. What can, for example, nudges do for critical topics such as sustainability, inclusion, and wellness? What are the ethical pitfalls?4) Leadership. Most models of leadership and change were developed in the previous century and most leadership education is rooted in ideas on leadership that were birthed when organizations were different.  What are the pitfalls of using 20th century leadership notions in 21st century organizations.From the books..."... illustrates the inauthenticity of using analog methods to drive digital change and the irony of using 20th-century change management practices with millennial workforces. Impact debunks hallowed change models, points out their flaws, and suggests updates, based upon principles such as: human-centered, technology-enabled, systemic, creative, scalable, and based on a holistic understanding of what inspires today's generation of workers."Contacts Paul's Profilelinkedin.com/in/paulggibbonsWebsitespaulgibbons.net (Company)paulgibbons.net/blog/ (Blog)Ali Juma @The Inner Game of Change podcast

Send us a Text Message.Welcome to the Inner Game of Change Podcast, where I explore the intricate layers of organizational change alongside insightful professionals in the field.Today, I am thrilled to welcome Nicole Gahagan: an author, a high-performing strategist and organizational change expert committed to improving employee experiences and organisational effectiveness.With her vast experience, Nicole has honed a distinctive method for fostering change. Renowned for forging relationships, achieving agreement, and inspiring various groups of stakeholders, she reliably delivers significant results.In this episode, we will dive into the pivotal role of middle management, which Nicole aptly calls the linchpin in managing change. We will explore how middle managers enable their teams to adopt change . We'll discuss the critical influence they have in driving successful adoption or potentially hampering it, and the strategies they can use to enable their teams. Additionally, we'll examine how middle managers can act as effective change agents, leveraging their unique position to ensure alignment and cohesion throughout the organization.I am grateful to have Nicole chatting with me today. About Nicole (In her own words)Professional Profile: High-performing strategist and organizational change expert committed to improving student and employee experiences in higher education settings. Skilled at developing relationships and building consensus and motivation amongst stakeholder groups to accelerate transformation and produce meaningful outcomes. Record of cultivating broad-scale engagement to enhance student success and reduce equity gaps through a human-centered, data-informed systems approach sensitive to organizational context and culture. Demonstrated responsiveness to diverse student and employee needs through cohesive institutional design and operations.Contact NicoleLinkedInlinkedin.com/in/nicole-gahaganAli Juma @The Inner Game of Change podcast