Business which sells, buys, and trades new and/or used cars, trucks, SUVs, and vans
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Laddie Stern is the Founder of Stern Auto Group, a 20-store empire he has built over 65 years in the car business. He started as a wholesaler for his uncle before buying and scaling the Skyline and Hatfield auctions into the country's largest privately held auction company, then returned to grow a new car group alongside his son Jonathan. He speaks candidly about the 2008 downturn that changed how he manages cash for good, the mistakes he made prioritizing the business over his family, and what he looks for before letting the next generation, including his own grandchildren, into the business. Topics: 03:50 Odometer Rollback Was Legal. 06:30 Auctions Beat Casinos. 09:10 $7M Property Now $50M. 13:25 Cash Is Always King. 14:35 Undercapitalization Kills Dealers. 18:00 Hand-Sells Wholesale To Prevent Theft. 20:50 Never Burn A Bridge. This episode is brought to you by: 1. Kenect - Kenect helps dealership GMs automate customer outreach by turning days of manual calling into seconds. Go to @ here to see how top rooftops are scaling retention today. 2. CDG Circles - Connect with verified dealers all inside the CDG Platform. Learn more @ here. Check out Car Dealership Guy's stuff: For dealers: CDG Circles ➤ https://cdgcircles.com/ Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
On this week's episode, after 30 years and roughly $6 million spent buying cars for Consumer Reports, Mike Quincy shares his best car-buying advice, worst dealership experiences, and the tricks and fees buyers should watch out for. Plus, a surprise guest drops in to help send him off before he takes one final ride into retirement. Join CR at https://CR.org/joinviaYT to access our comprehensive ratings for items you use every day. CR is a mission-driven, independent, nonprofit organization. SHOW NOTES ----------------------------------- 0:00 - Intro 00:41 – Mike Quincy's Last Ride 02:08 – 171 Cars and $6 Million: Mike's Car-Buying Career 04:48 – The Most Memorable Cars Mike Bought 08:27 – How Car Buying Has Changed Over the Years 13:28 – What's Better—and Worse—About Buying a Car Today 16:00 – How to Handle the Finance Office 20:27 – Mike's Worst Dealership Experiences 28:02 – The Best Car-Buying Experiences 33:23 – What Car Will Mike Buy for Retirement? 37:15 – Looking Back on 30 Years at Consumer Reports 37:29 – A Surprise Guest Joins the Podcast 43:56 – What Mike Will Miss Most 46:42 – Buying a New Car Should Be Exciting 51:10 – Mike Quincy's Final Sign-Off ---------------------------------- How to Spot and Avoid Unnecessary Car-Buying Fees https://www.consumerreports.org/money/fees-billing/how-to-avoid-car-buying-fees-a7209896255/?EXTKEY=YSOCIAL_YT What to Know Before Buying a Car: 7 Questions to Ask at the Dealership https://www.consumerreports.org/cars/buying-a-car/questions-to-ask-before-you-buy-a-car-a6387933582/?EXTKEY=YSOCIAL_YT How to Buy a New Car in Today's Challenging, High-Priced Market https://www.consumerreports.org/cars/buying-a-car/how-to-buy-a-car-in-todays-challenging-market-a7648220054/?EXTKEY=YSOCIAL_YT Which Brands Make the Best Cars? https://www.consumerreports.org/cars/cars-driving/which-car-brands-make-the-best-vehicles-a6159221985/?EXTKEY=YSOCIAL_YT Who Makes the Most Reliable New Cars? https://www.consumerreports.org/cars/car-reliability-owner-satisfaction/who-makes-the-most-reliable-cars-a7824554938/?EXTKEY=YSOCIAL_YT Find an Efficient Vehicle That's Right for You https://www.consumerreports.org/cars/hybrids-evs/buying-guide/?EXTKEY=YSOCIAL_YT
On this week's episode, after 30 years and roughly $6 million spent buying cars for Consumer Reports, Mike Quincy shares his best car-buying advice, worst dealership experiences, and the tricks and fees buyers should watch out for. Plus, a surprise guest drops in to help send him off before he takes one final ride into retirement. Join CR at https://CR.org/joinviaYT to access our comprehensive ratings for items you use every day. CR is a mission-driven, independent, nonprofit organization. SHOW NOTES ----------------------------------- 0:00 - Intro 00:41 – Mike Quincy's Last Ride 02:08 – 171 Cars and $6 Million: Mike's Car-Buying Career 04:48 – The Most Memorable Cars Mike Bought 08:27 – How Car Buying Has Changed Over the Years 13:28 – What's Better—and Worse—About Buying a Car Today 16:00 – How to Handle the Finance Office 20:27 – Mike's Worst Dealership Experiences 28:02 – The Best Car-Buying Experiences 33:23 – What Car Will Mike Buy for Retirement? 37:15 – Looking Back on 30 Years at Consumer Reports 37:29 – A Surprise Guest Joins the Podcast 43:56 – What Mike Will Miss Most 46:42 – Buying a New Car Should Be Exciting 51:10 – Mike Quincy's Final Sign-Off ---------------------------------- How to Spot and Avoid Unnecessary Car-Buying Fees https://www.consumerreports.org/money/fees-billing/how-to-avoid-car-buying-fees-a7209896255/?EXTKEY=YSOCIAL_YT What to Know Before Buying a Car: 7 Questions to Ask at the Dealership https://www.consumerreports.org/cars/buying-a-car/questions-to-ask-before-you-buy-a-car-a6387933582/?EXTKEY=YSOCIAL_YT How to Buy a New Car in Today's Challenging, High-Priced Market https://www.consumerreports.org/cars/buying-a-car/how-to-buy-a-car-in-todays-challenging-market-a7648220054/?EXTKEY=YSOCIAL_YT Which Brands Make the Best Cars? https://www.consumerreports.org/cars/cars-driving/which-car-brands-make-the-best-vehicles-a6159221985/?EXTKEY=YSOCIAL_YT Who Makes the Most Reliable New Cars? https://www.consumerreports.org/cars/car-reliability-owner-satisfaction/who-makes-the-most-reliable-cars-a7824554938/?EXTKEY=YSOCIAL_YT Find an Efficient Vehicle That's Right for You https://www.consumerreports.org/cars/hybrids-evs/buying-guide/?EXTKEY=YSOCIAL_YT
Kielan Whitner made more in his first 90 days selling cars than he made in an entire year working as a certified public accountant at a Big Four firm, and he says that gap is exactly why automotive struggles to attract the talent it needs. A fourth-generation dealer, he built his foundation on the fixed side of the business, service advisor to service manager, before stepping into the general manager role, and now leans on a network of industry mentors and organizations like NAMAD to keep leveling up. Topics: 04:20 90 Days Beat CPA Salary. 16:00 Viral Video Beats Paid Ads. 17:00 Organic Beats Car Pitches. 20:05 Used Car Inventory Is Art. 22:15 Negativity Gets Sent Home. 24:10 Eighth To First In 20 Months. This episode is brought to you by: 1. Experian Automotive - Experian's Fraud Protect solution helps dealers identify potential fraud risks earlier in the sales process by leveraging advanced data, analytics, and identity verification tools. Visit @ here for more info. 2. CarMax - Access thousands of cars weekly at 50+ locations nationwide through our 100% online auctions. Register now for free @ here. 3. CDG Circles - Connect with verified dealers all inside the CDG Platform. Learn more @ here. Check out Car Dealership Guy's stuff: For dealers: CDG Circles ➤ https://cdgcircles.com/ Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
Great service managers don't simply survive the month—they build stronger teams, improve the customer experience and create consistently profitable service departments. In this episode of Service Drive Revolution, automotive fixed operations expert Chris Collins reveals five overlooked habits that separate great dealership service managers from average ones. Great service managers: 1. Reject the status quo and continually improve their processes. 2. Know their numbers and understand how to change them. 3. Become "people collectors" who constantly recruit, develop and retain talented employees. 4. Make the customer experience easy, trustworthy and worth returning for. 5. Find coaches and mentors who challenge them to keep learning. Chris explains why dealership service departments are closed-loop systems, how tribal knowledge keeps managers trapped in outdated processes and why exceptional performance can actually make a manager's job easier—not harder. The conversation also examines service department profitability, net-to-gross, unproductive wages, CSI, NPS, technician recruiting, service advisor performance and customer retention. You'll learn why sales scripts and objection handling cannot replace customer trust, why technology such as video multipoint inspections cannot fix a broken process and why successful service managers are always recruiting. Chris also discusses former CIA intelligence officer Andrew Bustamante and his book Outsmart Everyone: Spy Skills to Gain an Unfair Advantage in Work and Life. The team explores charisma, vulnerability, intentional leadership, parenting and the ability to make genuine connections with people. This episode is for: Dealer principals General managers Fixed operations directors Service managers Parts managers Service advisors Automotive technicians Dealership and repair-shop leaders. If you want a healthier, more profitable automotive service operation, this episode provides a practical leadership framework you can immediately apply.
In this episode of the Industry Spotlight, joining host Sam D'Arc are John Keohane, VP of Operations and Partner at Temecula Valley Buick GMC, and Liam Golightly, SVP of Customer Success at Podium to discuss how AI operator agents are giving dealership leaders a way to run their entire operation without being in every conversation themselves. John built his own AI agent, which he nicknamed Emily, to scrape telematics data, run weekly revival campaigns on stale leads, and even coach his sales team by timing how fast they respond before Emily steps in. The results are hard to ignore: Emily replaced his old bulk texting tool, helped uncover a customer-pay revenue drop in six seconds instead of weeks, and pushed his service department's customer-pay repair orders up 12 to 13 percent this year. For a single-point dealer competing against much larger groups, John says the technology has become a genuine equalizer. This episode of the Car Dealership Guy Podcast is brought to you by Podium. Topics: 04:15 CPA Brain Overwhelmed By Reports. 06:10 Low-Hanging Tech Is Ripe. 07:25 Telematics Data Was Untouched. 09:25 Cold BDC Texts Feel Impersonal. 10:45 Operator Is AI For GMs. 13:00 Emily Texts Revival Campaigns Daily. 14:25 AI Revives Dead Leads Warmly. 16:15 Emily Surfaces Near-Miss Sales. 18:45 Salespeople Race To Beat Emily. 19:55 Employees Use AI To Beat AI. 23:30 Podium Sieves All Outreach. 33:50 AI Levels The Playing Field. Podium - the AI platform trusted by one in three dealerships. Podium helps dealers consolidate sales, service, messaging, and voice into one connected system that actually runs the work. If your AI isn't driving real outcomes, it's time to take a closer look @ here. Check out Car Dealership Guy's stuff: For dealers: CDG Circles ➤ https://cdgcircles.com/ Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
Alan Haig is the President and founder of Haig Partners, the leading merger and acquisition advisory firm for auto dealerships, where he has guided some of the industry's largest deals. He tracks buy-sell trends and franchise values across every major brand, and he's watched Infiniti collapse further than any other name in the business while Toyota and Lexus keep climbing. He speaks candidly about which franchises are worth buying today, which ones aren't, and what a wave of new competition from China could do to dealership values. Topics: 03:30 Scarcity Creates A Virtuous Cycle. 09:05 Toyota Store Is A Bond. 11:15 Ford And Chevy Are Half Price. 15:05 Honda Beats Toyota As A Buy. 23:50 Chinese EVs Threaten Values. 42:00 Clean Up Before Exit. This episode is brought to you by: 1. Kenect - Kenect helps dealership GMs automate customer outreach by turning days of manual calling into seconds. Go to @ here today. 2. CDG Circles - Connect with verified dealers all inside the CDG Platform. Learn more @ here. 3. Haig Partners - The Haig Report® sets the standard for dealership M&A data and trends in auto retail. Read it @ here. Check out Car Dealership Guy's stuff: For dealers: CDG Circles ➤ https://cdgcircles.com/ Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
Chris and Amy welcome St. Louis Magazine's staff writer Ryan Krull to the show. He shares a crazy story about a catalytic converter theft ON the lot of a Frontenac dealership where a customer was having work done on his car. Ryan also shares his coverage of frequent presidential candidate Dr. Jill Stein who missed a court date in St Louis.
Leo Portaluppi says the accountability gap holding back growing dealer groups is one owners create themselves. He argues that titles without real equity produce managers who still think like employees, and that fixing it means giving partners a real path to owning 10, then 20 percent of the store they run. Topics: 02:10 Fixed Needs Variable, Vice Versa. 04:10 "If You Want Reliable, Don't Buy This." 08:25 Oil-Change Dad Built An Empire. 15:00 Don't Hire Bad Habits, Train Them. 17:00 App Steers Customers To Right Store. 21:00 GMs Write Rules, No Complaints. 31:45 Owner Operators Beat Managers. This episode is brought to you by: 1. Digital Dealer - Join us September 22–23 in Detroit and register today at DigitalDealer.com. Use code CDG25OFF at checkout and bring your team for a generous discount. Visit @ here for more info. 2. Widewail - Widewail uses AI to turn raw customer feedback into clear operational insights so you know exactly what to fix and where to focus. Go to @ here to book a demo. 3. CDG Circles - Connect with verified dealers all inside the CDG Platform. Learn more @ here. Check out Car Dealership Guy's stuff: For dealers: CDG Circles ➤ https://cdgcircles.com/ Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
Like the show? Show your support by using our sponsorsNeed to update your shop systems and software? Try Tekmetric HERELaunch your tool game to the next level with Launch Tech USA! HEREIn this episode, Dustin Stutzman, a shop foreman and high-efficiency flat-rate technician, shares why he left engineering for the automotive industry and how he became a master technician without a dedicated mentor. Drawing from years in dealership service departments, Dustin explains how flat-rate pay, poor dispatching, and corporate policies often discourage quality repairs and technician development. The conversation explores AI, diagnostic pay, training, dealership culture, and what it will take to retain skilled technicians in the future.Timestamps:00:00 Learning Without Mentors 00:47 From Engineering to Automotive 01:51 Work-Life Balance and Career Values 04:45 AI and the Future of Service Advisors 07:16 Paying Technicians for Video Inspections 11:45 The Shop Foreman Role 14:07 Dispatching Work by Skill Level 17:19 Solving a Cold-Start No-Start Mystery 23:31 Fighting for Diagnostic Pay 24:50 Feeling Appreciated by Great Leadership 30:00 Leaving After Pay Cuts 34:46 Dealer Groups and Industry Consolidation 39:48 Becoming a Chrysler Master Technician 42:40 Life on the Training Road 43:27 Why Dustin Avoided GM 44:30 Diesel Emissions and Warranty Pay 49:02 Getting Diagnostic Time Approved Upfront 55:40 Quoting Worst-Case Repairs 57:53 Service vs. Parts Department Friction 01:03:41 Dispatch Roulette at Dealerships 01:05:15 Demanding Real Diagnostic Data 01:05:46 The Air Filter Diagnostic Lesson 01:11:25 Old-School Electrical Diagnostics 01:13:57 Chrysler Warranty Pay and the Neon Squeak 01:15:19 The 40-Hour Dash Rattle 01:16:46 Brick Road Dash Rattle 01:17:32 One-Shot Repair Success 01:18:06 Foam-Filled Repair Solution 01:19:25 Why Dustin Praises Chrysler WiTech 01:21:09 Preventive Maintenance Matters 01:22:34 Oil Change Reality Check 01:25:19 The Cost of Oil Neglect 01:29:45 Training Technicians Under Flat Rate 01:33:18 The Missing Career Path for New Techs 01:34:39 Learning by Doing 01:37:45 Advocating for Better Pay and Metrics 01:41:20 Dealer Groups and Technician Burnout 01:45:07 The Technician Shortage and Pay Gap 01:50:16 Keeping Great Technicians 01:53:16 Closing Thoughts and Upcoming Events Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
In this episode of the Industry Spotlight, joining host Sam D'Arc are Eric Cohen, CEO of Merchant Advocate, and Cole Frankman, Owner/Operator of Frankman Motors, to discuss why credit card processing fees keep climbing year after year and how dealers can uncover the hidden increases buried in their merchant statements. Eric reveals that 80 percent of dealerships he reviews are being overcharged by 20 to 25 percent, and explains why the fee never really stops rising: the sales rep who set up the account earns a cut of every transaction for as long as the dealer stays a client. Cole shares how a routine expense review turned into a two-month rabbit hole before an independent audit uncovered over six figures in annual savings, all without switching processors or changing equipment. The conversation exposes why dealers rarely read past page one of their statements, and what that costs them. This episode of the Car Dealership Guy Podcast is brought to you by Merchant Advocate. Topics: 06:35 Fees Were Never On His Radar. 08:30 He Tried AI To Fix It. 09:15 Audits Aren't Just For Mega Dealers. 11:15 80% Of Dealers Overpay. 12:45 Processors Raise Rates Anytime. 16:35 Hidden Fees Saved Six Figures. 18:45 Dealers Pay High Fees Despite Low Risk. 21:30 Processors Keep Coming Back. 23:40 Visa Doesn't Set Rates. 26:45 Statements Are Deliberately Confusing. 28:40 Non-PCI Fees Cost $500 Monthly. 30:15 Contingency Aligns Incentives. Merchant Advocate - Merchant Advocate helps dealerships uncover and eliminate unnecessary credit card processing costs through independent, contingency-based audits. Our experts identify hidden fees, pricing errors, and optimization opportunities—all without requiring dealers to switch processors, replace equipment, or disrupt operations. Learn more at https://merchantadvocate.com/ Check out Car Dealership Guy's stuff: For dealers: CDG Circles ➤ https://cdgcircles.com/ Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
5 Ways to Make Your Dealership Stand Out! | DownPayment The Podcast for Used Car Dealers S5 E64Is your dealership unique? Is your sales process unique? How do you make your brand stand out in a crowded market? We have 5 ways you can make your dealership rise above others! Watch this episode for our thoughts on the subject, and then tell us about your ideas in the comments! Don't miss an episode! Subscribe to Down Payment now! Visit all our sites at:YouTube - @DownPaymentPodcastYouTube - @cardealeru5061X - @DownPaymentPodInstagram - @DownPaymentPodcastDon't forget to like and subscribe! #carsales #usedcar #usedcarsforsale #autosales #automobile #auto #cardealer #cardealership #preownedcar #secondhandcar #buyherepayhere #managmenttraining #manager #managertraining #denver
Is there a crisis quietly building in the U.S. auto industry? Car prices surged. Monthly payments exploded. Consumers took on larger loans at higher interest rates—and now we're starting to see signs of stress. In today's episode, we're diving into a great viewer question about the health of the U.S. auto market and, more specifically, the growing concern surrounding auto loan delinquencies and defaults. The numbers deserve attention. U.S. auto loan balances have climbed to roughly $1.7 trillion, while serious delinquencies remain elevated. At the same time, consumers originated a record $211 billion in new auto loans during the second quarter of 2026. So the big question is: Are we looking at normal consumer-credit stress—or the early stages of something much bigger? On today's show, we'll break down: Why auto loans have become increasingly difficult for consumers to afford What rising delinquencies and defaults are telling us How higher interest rates changed the economics of buying a vehicle What happens when borrowers become upside-down on their car loans Whether repossessions could create additional pressure on used-car prices How falling used-car values could ripple through lenders and dealerships Which parts of the auto industry may be most vulnerable Whether this could become a broader problem for the U.S. economy We'll also look at the investment side of the equation. If stress in auto credit continues to build, who gets hurt first? Automakers? Dealerships? Used-car retailers? Banks? Subprime lenders? And perhaps more importantly... Where could the trading opportunities be? One thing is important to keep in perspective: the data doesn't currently prove that we're facing an auto version of the 2008 housing crisis. The New York Fed's latest data shows that the flow of auto loans entering serious delinquency has recently been relatively stable, even though overall stress remains elevated. That's exactly why this topic is so interesting. The warning lights are flashing—but that doesn't necessarily mean the engine is about to blow. We'll separate the social-media hype from the actual numbers and determine just how concerned traders and investors should be. For additional research, check out the New York Fed Household Debt and Credit Report, which tracks auto loans, credit cards, mortgages and consumer delinquencies. Listen now:
Unpredictable Weather Affects Your Dealership! | DownPayment The Podcast for Used Car Dealers S5 E63Unpredictable weather can have a huge impact on your dealership! You can't predict it, and yet you have to deal with heatwaves, storms, and more. Watch this episode for our thoughts on the subject, and then tell us about your ideas in the comments! Don't miss an episode! Subscribe to Down Payment now! Visit all our sites at:YouTube - @DownPaymentPodcastYouTube - @cardealeru5061X - @DownPaymentPodInstagram - @DownPaymentPodcastDon't forget to like and subscribe! #carsales #usedcar #usedcarsforsale #autosales #automobile #auto #cardealer #cardealership #preownedcar #secondhandcar #buyherepayhere #managmenttraining #manager #managertraining #denver
Welcome to the Monday Minute – your weekly reset to lead better, think clearer, and build your independent dealership with intention. Sponsored by Auto Analytix.If every decision has to come through you, every approval sits on your desk, and every problem requires your attention – you have not built a business. You have built a job. And no matter how many hours you work, you are never getting more time. The only way out is delegation. Most dealers just do not know what that actually means.In this episode, Jeff and Luke get into the delegation conversation that most independent dealers avoid because they genuinely believe they are the best person for every task in the building. Jeff draws a hard line between dumping work on someone and actually developing people – giving ownership, not just a checklist, and trusting the outcome instead of making every decision a bottleneck. The most successful dealers he knows do not do everything. Some of the best ones cannot even log into their own DMS. What they do is lead the vision, build the culture, make strategic decisions, and protect the financials – and they let everything else run without them. Luke adds the AI layer that changes the math entirely: bank reconciliation, email drafts, job descriptions, training materials, marketing content, data organization – tasks that used to require a person or your own time can now run without either. The question to ask before every decision lands on your desk this week is one line: does this actually need me?Your assignment this week: write down five things you are doing right now that someone else – or something else – could do instead. Pick one recurring responsibility and hand it off today. When you assign it, do not just give the task – explain the purpose and define what success looks like. When an employee walks into your office to hand you a problem that is not yours to solve, hand it back. Then at the end of the week, measure what you got back. Because every hour you spend doing work someone else could do is one less hour you have to actually grow your dealership. Great leaders are not measured by how much they do. They are measured by how much they empower the people around them.Review this week's Sunday newsletter at TheIndependentDealer.com for the full theme and exercises.Not subscribed yet? Sign up now.https://theindependentdealer.us19.list-manage.com/subscribe?u=603446580871d8522a454418d&id=50aae74348Let's build this together.
At 4:06 a.m. on August 10, Vancouver Fire Department crews responded to multiple 911 calls reporting vehicles ablaze at Alan Webb Chevrolet. Twelve vehicles sustained varying levels of fire damage. The Vancouver Fire Marshal and Police Department Arson Unit are now investigating. https://www.clarkcountytoday.com/news/multiple-vehicles-damaged-in-fire-at-vancouver-car-dealership/ #VancouverFire #AlanWebbChevrolet #VancouverWA #CarDealershipFire #ArsonInvestigation #ClarkCounty #PublicSafety
Dealerships have added BDCs, technician videos, digital inspections, AI, warranty processes, new software, and more administrative responsibilities.So why does the customer experience often feel the same—or even worse?In this Ten Mil Mastery conversation, Marshall, Josh Arnold, Brent Osmond, and Joshua Taylor compare automotive and heavy-duty service departments, examine how the service advisor role has changed, and discuss the administrative work increasingly being pushed onto technicians.The problem may not be the technology itself.The problem is adding tools without delivering the training, expectations, leadership, and measurement required to use them successfully.The practical takeaway for dealers is straightforward:Map every task your advisors and technicians perform.Separate customer relationship work from purely administrative work.Train each process clearly.Measure whether the process improves communication, productivity, customer satisfaction, and profitability.Every new tool should make it easier for your people to care for the customer. It shouldn't simply become another task they're expected to manage.What's one process in your store that has become more complicated than it needs to be?Leave it in the comments and join the conversation.Subscribe for more conversations about technicians, leadership, fixed operations, and the people responsible for keeping the world moving.Negative PushesPositive PullsGod Blessj.Follow Brent Osmond:https://www.linkedin.com/in/brent-osmond-7b8302149/Dynamic Diesel Solutionshttps://www.linkedin.com/company/dynamic-diesel-solutions-canada/posts/?feedView=allFollow Marshall Sheldonhttps://www.linkedin.com/in/marshall-sheldon-981349176/Briggs Industrial Solutionshttps://www.linkedin.com/company/briggs-industrial-solutions/Follow Josh Arnoldhttps://www.linkedin.com/in/josh-arnold-%F0%9F%A7%B0-aa249b349/Continental Automotive Grouphttps://www.linkedin.com/company/continentalautomotivegroup⚠️ Disclaimer:I'm a licensed mechanic. That doesn't mean I know what I'm doing, whether it's fixing things or filming things. Do your own due diligence.Listen to The Wrench Turners Podcast:Spotify:https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45ebInstagram:https://www.instagram.com/mrjoshuataylor/LinkedIn:https://www.linkedin.com/in/mrjtaylor/Chapters0:00 The advisor role changes3:34 Should administration be separated?5:22 More tools, worse results6:23 Has service gone backwards?6:55 Automotive versus heavy duty7:37 The service mindset8:58 Why customer trust matters10:21 How dealers can improve
Matt Muilenburg is the Chief Product Officer at Impel, a company building the AI platform used by thousands of dealerships to run sales, service, and fixed operations. He has spent thirty years working in dealer technology, starting at the Cobalt Group in the early internet era. He has focused on the impact of artificial intelligence on dealership operations over the last several years. Topics: 09:55 The Trade-In Lead Killing Profits. 18:40 Smallest Dealers Face Biggest Existential Risk. 21:40 First $100K Goes To Fixed Ops. 25:00 50% Of Dealers Use AI Unknowingly. 27:00 Employee ChatGPT Use Is A Legal Timebomb. 37:10 BDC Role Obsolete Within 12 Months. This episode is brought to you by: 1. Digital Dealer - Join us September 22–23 in Detroit and register today at DigitalDealer.com. Use code CDG25OFF at checkout and bring your team for a generous discount. Visit @ here for more info. 2. Uber for Business - The true cost of moving your service customers is bigger than it looks. Visit @ here to get started. 3. Impel - Meet the AI Operating System built for a new era of automotive retailing. Visit @ here for more info. Check out Car Dealership Guy's stuff: For dealers: CDG Circles ➤ https://cdgcircles.com/ Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
- Ford Names New EV Truck Fathom - Value of OTA Market Will Quadruple - GM to Ship China-Made Buicks Overseas - U.S. Dealer Group Calls for China Ban - Honda Still Recovering from Earthquake - Honda Taps Tata for New Platform - Mercedes Removes Axial Motors for Cheaper Version
Please log into the cloud and go to product resources under dealership tools - general information - and product updates to find this week's episode. Or follow the link belowhttps://cloud.precisionplanting.com/product-resources/dealer-tools/general-resources
- Ford Names New EV Truck Fathom - Value of OTA Market Will Quadruple - GM to Ship China-Made Buicks Overseas - U.S. Dealer Group Calls for China Ban - Honda Still Recovering from Earthquake - Honda Taps Tata for New Platform - Mercedes Removes Axial Motors for Cheaper Version
How can independent tire dealers and industry professionals effectively utilize AI to help improve service output, build revenue and handle time-consuming tasks? Calum McClelland, chief operating officer of Leverege, outlines a playbook for developing, implementing and tracking new technology to successfully grow automotive operations.
Your dealership can make a big impact in your community! | The Podcast for Used Car Dealers S5 E62Build connections both political and within your community! Make a big impact and see your dealership grow! Watch this episode for our thoughts on the subject, and then tell us about your ideas in the comments! Don't miss an episode! Subscribe to Down Payment now! Visit all our sites at:YouTube - @DownPaymentPodcastYouTube - @cardealeru5061X - @DownPaymentPodInstagram - @DownPaymentPodcastDon't forget to like and subscribe! #carsales #usedcar #usedcarsforsale #autosales #automobile #auto #cardealer #cardealership #preownedcar #secondhandcar #buyherepayhere #managmenttraining #manager #managertraining #denver
Today's show features: - Jeff Laethem, President at Ray Laethem Buick GMC - Malcolm Gage, General Manager at Park Place Motorcars Arlington - Peter McKay, Owner at Car Dealership Kid This episode is brought to you by: Podium – Most AI is a black box. Podium's is yours to control — and it increases conversion by upwards of 26%. Check it out at podium.com Check it out at https://www.podium.com/ Check out Car Dealership Guy's stuff: CDG Circles ➤ https://cdgcircles.com/ CDG News ➤ https://news.dealershipguy.com/ CDG Jobs ➤ https://jobs.dealershipguy.com/ CDG Recruiting ➤ https://www.cdgrecruiting.com/ My Socials: X ➤ https://www.twitter.com/GuyDealership Instagram ➤ https://www.instagram.com/cardealershipguy/ TikTok ➤ https://www.tiktok.com/@guydealership LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/ Threads ➤ https://www.threads.net/@cardealershipguy Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
The Grand Ronde Valley was a little pocket of temperate, well-watered land, tucked into some of the most inhospitable territory on the trail, was a real lifesaver for many an emigrant. But, that didn't stop them from griping about the prices they were charged .... (Near LaGrande, Union County; 1840s, 1850s) (For text and pictures, see https://offbeatoregon.com/1709b.grande-ronde-valley-used-oxen-dealership-460.html)
Stacy Balzer, Founder/CEO of Uplift+Ignite Coaching and Consulting and former Senior Director at Ford Motor Company, breaks down the communication habits that set the best dealerships apart. In this episode, she shares the tools and mindset shifts leaders need to actually connect with their teams and build a culture people want to stay in.Watch the video recordingAbout the EpisodeHost: Jay Goninen, ASE, jgoninen@ase.comGuest: Stacy Balzer, Uplift+Ignite Coaching and Consulting, upliftplusignite@gmail.comLinks & ResourcesGet notified of new episodes --> Join our email listEpisode Sponsor: Jasper Engines & Transmissions2026 Voice of Technician ReportJoin the ASE Connects CommunityASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:ASE Connects Memberships for Shops & DealersASE Connects Memberships for Schools (Free!)Connect with us on social:FacebookInstagramXLinkedInYouTubeTikTok
Today I'm joined by Eddie Stivers, President of Stivers Auto Group. He breaks down why his own cost of people sits at 56% of gross against Carvana's 20%, and the plan to fix it within 36 months. Eddie also unpacks how he is using Claude to catch missed fleet sales and rethink decades of gut-feel vehicle ordering. Topics: 03:30Ford Hit Dead Last In Satisfaction. 08:05Stivers Buys Broken Toys. 10:30Repeatable Turnaround Playbook Works. 14:16Car Business Is Now Tech-Driven. 37:35AI Disrupts Dealerships In 18 Months. 37:55Carvana's Cost Crushes Dealers At 56%. This episode is brought to you by: 1. Digital Dealer - Discover what's working in sales, service, marketing, AI, and operations Join us September 22–23 in Detroit. CDG readers: save 25% — just use code CDG25OFF at checkout. Register today @ here. 2. CDG Circles – Connect with verified dealers, join topic and OEM-specific groups, and get real-world strategies —all inside the CDG Platform. Learn more @ here. 3. Plug – If your dealership is taking EV trade-ins or looking for used EV inventory, you need to check out @ here. Check out Car Dealership Guy's stuff: For dealers: CDG Circles ➤ https://cdgcircles.com/ Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
Today I'm joined by Jimmy Douglas, Founder & CEO at Plug. He breaks down why the top used EV dealers turn inventory in 30 days instead of 59 while selling for 3% more, and shares the arbitrage move of stocking a competitor's EV so you capture a sale that was happening anyway. Topics: 00:47 Tax Credits Killed EV Residuals. 08:20 Selling A Computer On Wheels. 18:29 Live With An EV For One Month. 21:35 Stack Teslas For Massive Arbitrage. 27:25 Detroit's Global EV Future Is Bleak. 39:52 Build More Bays Than You Need. This episode is brought to you by: 1. Digital Dealer - Discover what's working in sales, service, marketing, AI, and operations Join us September 22–23 in Detroit. CDG readers: save 25% — just use code CDG25OFF at checkout. Register today @ here. 2. CDG Circles – Connect with verified dealers, join topic and OEM-specific groups, and get real-world strategies —all inside the CDG Platform. Learn more @ here. 3. Plug – If your dealership is taking EV trade-ins or looking for used EV inventory, you need to check out @ here. Check out Car Dealership Guy's stuff: For dealers: CDG Circles ➤ https://cdgcircles.com/ Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
A fall reset to make this the best season ever for your dealership | The Podcast for Used Car Dealers S5 E60Fall is fast approaching. It's time to do a reset, and make this season the best one ever. How do you do this? We have lots of ideas for you. Watch this episode for our thoughts on the subject, and then tell us about your ideas in the comments! Don't miss an episode! Subscribe to Down Payment now! Visit all our sites at:YouTube - @DownPaymentPodcastYouTube - @cardealeru5061X - @DownPaymentPodInstagram - @DownPaymentPodcastDon't forget to like and subscribe! #carsales #usedcar #usedcarsforsale #autosales #automobile #auto #cardealer #cardealership #preownedcar #secondhandcar #buyherepayhere #managmenttraining #manager #managertraining #denver
Stolen cannonballs discovered inside passenger's bag during airline security check, Headline of the Week contender #3: Family furious after car dealership sold elderly, disabled blind man a car, Former federal U.S. Postal Inspector agrees to plead guilty for stealing aproximately $330K in cash from packages See omnystudio.com/listener for privacy information.
Stolen cannonballs discovered inside passenger's bag during airline security check, Headline of the Week contender #3: Family furious after car dealership sold elderly, disabled blind man a car, Former federal U.S. Postal Inspector agrees to plead guilty for stealing aproximately $330K in cash from packages
Dealership advertising is nothing new. But where those ads are being shown and the strategy behind them is always evolving. With new advertising channels and changing customer behaviors, it can be difficult getting your ads in front of the right audience by doing it the way it's always been done. Today, Greg's catching up with Owen Moon, CEO at DealerStream. Owen was on Connected 131 back in 2024 and it was great to hear about his new focus in the industry - connecting dealerships to customers through advertising on popular streaming platforms. In this episode, Greg and Owen discuss: -The value of streaming platforms as advertising opportunities, especially with the growth of that audience. -How to capitalize on a mid-funnel approach, capturing customers before they've made their decision. -Ways dealerships using streaming advertising today are seeing success. If you're looking for ways to increase your dealership visibility and reach, or are just interested in other advertising opportunities, give this conversation a listen! And don't forget that Amplify 2026 is happening on August 10 and 11. The event brings together some of the brightest minds in automotive to share ideas, best practices, and innovations that are shaping the future of the industry. We'd love to have you join us there!
Today I'm joined by Frank Esparza, General Manager at Tracy Honda. Frank walks through how his Honda store in Tracy, California, turned a stagnant pay plan into more than a million dollars in net profit growth in twelve months. He breaks down enforcing minimum sales standards, why he moved his advertising budget from broad reach to buyers already in the market, and how a lending partner is approving finance deals that traditional banks reject outright. Topics: 03:00 Raising Standards Drove $1M Growth. 09:20 The Marketing Company That Worked. 13:00 Lower Funnel Marketing Was A Disaster. 28:00 Fix Your Funnel, Fix Your Gross. 32:00 The Passport Home Run. This episode is brought to you by: 1. Podium - If your AI isn't driving real outcomes, it's time to take a closer look @ here. 2. Digital Dealer - Get real strategies to drive sales and tighten operations, September 22–23 in Detroit. CDG readers save 25%. Use code CDG25OFF at checkout. Register today @ here. 3. Upstart - Upstart's connected platform enables consumers to shop from anywhere, which benefits both dealers and buyers. For a brighter car-buying future, visit @ here. Check out Car Dealership Guy's stuff: For dealers: CDG Circles ➤ https://cdgcircles.com/ Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
The Automotive Troublemaker w/ Paul J Daly and Kyle Mountsier
Episode #1407: Dealership buy-sell activity surges even as profits normalize, GM proves subscriptions are becoming a serious profit center, and Waymo's robotaxis discover that finding a legal parking spot might be harder than driving themselves there. ...
On this Parts Edge Podcast episode, Kaylee Felio sits down at the NCM Fuel the Future Fix-Op Summit with Derek from NUMA. Together, they dig deep into the tech transforming parts and service departments: proactive AI that turns every customer touchpoint into an opportunity for retention, revenue, and hassle-free communication.Derek shares how NUMA's “co-pilot” approach fixes the industry's biggest headaches—poor communication and missed service appointments. By streamlining inbound calls and digitizing the parts counter's to-do list, NUMA empowers managers to get out of the weeds and focus on growth, customer satisfaction, and turning inventory faster. The result? Fewer bad reviews, loyal customers, and a serious impact on the bottom line.From fixing the foundation of internal dealership workflows to bringing sales and service together, this episode is packed with gritty, realistic advice for managers who want inventory (and customer experience) to be anything but a guessing game.--------------------------------------------TakeawaysCommunication drives retention and revenue.AI frees your team for high-value tasks.Integrating sales, service, and parts leads to better customer experience.Chapters00:00 AI tool for car dealerships03:35 Challenges in service advisor roles08:07 Streamlining service with the NUMA app11:23 Increasing dealership service retention13:30 Podcast guest introductionWebsite: https://www.partsedge.com/profilequizKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com
Most hiring conversations start too late. They start with where to post the job. This one starts three steps earlier, with whether you even know what you are hiring for.We brought two powersports recruiters together for this one, and they come at it from opposite sides of the table. Jaye Sanders is a Talent Partner at Dream Team Referrals and Managing Director at Powersports Listings on the M&A side, so she sees how your team affects what your store is actually worth. Kevin Vaughn, who goes by Elvis, just founded Coreline Search, and he was a General Manager at House of Harley-Davidson until a few months ago. He has been GM at three different dealerships and came up from the sales floor all the way to the top seat.Between the two of them you get both sides. Kevin speaks for the dealer who has to make the hire. Jaye speaks for the person deciding whether to take it. It gets honest, it gets a little spicy, and it is packed with things a dealer can act on this week.Watch on YouTube: https://youtube.com/@dealershipfixitConnect with Jaye Sanders (Dream Team Referrals): 520-850-0236Connect with Kevin "Elvis" Vaughn: https://www.linkedin.com/in/elvisvaughn/Connect with Jacob: https://www.linkedin.com/in/jacob-b-berry/Follow the Fixit Online: https://linktr.ee/dealershipfixitMotoHunt for Dealers: https://dealers.motohunt.com
The credit bureaus are raising rates for both hard and soft credit pulls, and dealerships are finding the "cost of doing business" is a lot higher than it used to be. Fortunately, rising costs don't necessarily mean higher operating expenses. In this episode, Ken and Jason explain how dealers can uncover opportunities to reduce unnecessary spending without sacrificing the customer experience, and how to take advantage of a shifting landscape to get ahead of the competition. #automotive #dealership
The auto technician shortage is creating a massive demand for skilled workers at dealerships nationwide. Learn why these stable careers are becoming a top choice over traditional college paths.Dealerships are currently struggling to find enough qualified staff to maintain modern vehicles. This video explains why the automotive industry is facing such a significant mechanic shortage and how mainstream media coverage is finally highlighting the value of skilled trades. Whether you are looking for a career change or exploring options after high school, this breakdown clarifies why vocational training is gaining momentum.Grab a copy of my book: https://partsmanagerpro.gumroad.com/l/qtqaxFull Video On Youtube:https://youtu.be/vmILTbghNZUBecome a supporter of this podcast: https://www.spreaker.com/podcast/the-motor-files-podcast--4960744/support.
Today I'm joined by George Karolis, President at The Presidio Group. George breaks down why the average dealer is over 70 years old with no succession plan, why nearly 18% of dealers now say they want to sell in the next year, and why the biggest groups are trading luxury stores rather than walking away from them entirely. He also unpacks why Toyota stores now trade like BMW and Mercedes dealerships, and why Carvana's rapid new-car growth might not be the experiment dealers think it is. Topics: 02:30 Ernie Garcia's Tight-Lipped Strategy. 03:00 Carvana's 998-Unit Month. 09:00 18% Of Dealers Want Out. 13:00 Lexus Stores Trade Like Gold. 19:55 The Two Porsche Stories. 23:25 Toyota Trades Like Luxury. This episode is brought to you by: 1. Plug - If your dealership is taking EV trade-ins or looking for used EV inventory, you need to check out @ here. 2. Podium - the AI platform trusted by one in three dealerships. Take a closer look @ here. 3. The Presidio Group - The Presidio Group is one of the longest-standing investment banks focused exclusively on automotive. Explore these and other industry insights @ here. Presidio reports mentioned in today's episode: Q2 2026 M&A Market Update / Presidio Valuation Index Midyear 2026 Dealer Direction Survey Q2 2026 Presidio-NCM Average Dealership Performance Benchmark Q2 2026 Drive-In LIVE Check out Car Dealership Guy's stuff: For dealers: CDG Circles ➤ https://cdgcircles.com/ Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
Today on CarEdge Live, Ray and Zach discuss the latest news from a dealer in Florida. Tune in to learn more! Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.
This weeks episode is a dealer only episode, the episode is being housed on product resources as a dealer only episode. Please find the episode on the cloud under dealer tools. https://cloud.precisionplanting.com/product-resources/dealer-tools
Kaylee Felio sits down at the Fuel the Future FixedOps Summit with Roger Gutierrez from Biggers Auto Group to dig into what it takes to run a growth-focused dealership—and why fixing the foundation in service and parts is more critical than ever. From smarter scheduling and AI to sharper sales skills for the parts team, this episode is packed with practical advice and gritty optimism for every parts and fixed ops leader.Roger reveals what it's like to step away from the grind and immerse himself in innovation, lessons learned on managing people and process, and the powerful impact of clear communication—both with teams and customers. If you're ready to turn inventory faster, give your managers better tools, and make every hour in the department count, this conversation is for you.--------------------------------------------TakeawaysInvest in Sales Training for Parts Teams: Equip your parts staff to sell complete jobs, not just parts, to strengthen reputation and customer satisfaction.Fix the Foundation With Process and Communication: Tighten up scheduling and status update processes—these “basics” keep customers happy and teams accountable.Face Weaknesses for Lasting Growth: Embracing vendor solutions or new technologies can be uncomfortable, but honest feedback and visibility are crucial for improvement.Chapters00:00 Learning about AI and data management06:07 Importance of knowledgeable parts staffWebsite: https://www.partsedge.com/profilequizKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com
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Today I'm joined by Husband and Wife, Kelly and Rob Ruth of Bob Ruth Ford. Married 24 years, Rob and Kelley built the dealership together while he worked bell-to-bell, 78-hour weeks, and she ran the household solo, raising their kids largely on her own. Kelley reveals the role she played long before it had a title, shaping personnel decisions from behind the scenes and backing Rob's zero-revenue media bet on nothing but belief before any money came in. Topics: 05:45 Why Growth Meant Letting Go. 07:20 The Two-Year Transition. 08:40 The Unseen Spouse Impact. 17:30 The Mortgage Rate That Changed Everything. 19:00 The Dopamine Hit Every GM Chases. 28:50 Giving Without Spoiling. This episode is brought to you by: 1. Digital Dealer - Get real strategies to drive sales and tighten operations, September 22–23 in Detroit. Register today @ here. 2. Experian Automotive - Experian's Fraud Protect solution helps dealers identify potential fraud risks earlier in the sales process by leveraging advanced data, analytics, and identity verification tools. Visit @ here. 3. CDG Platform - Dealer intelligence, all in one place. Give your dealership a competitive edge @ here. Check out Car Dealership Guy's stuff: For dealers: CDG Circles ➤ https://cdgcircles.com/ Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
Welcome to the Monday Minute – your weekly reset to lead better, think clearer, and build your independent dealership with intention.You could take the same million dollars and put it into a dealership, the stock market, an HVAC company, or a dozen other opportunities. The question is not which one sounds better. The question is which one gives you the best return. And if you cannot answer that for your own dealership right now, that is the problem.In this episode, Jeff and Luke make the case for ROI as not just a financial metric but a leadership mindset – and the one number that almost never shows up in a composite or gets discussed at convention despite being the most important scorecard in any business. Jeff walks through what return on investment actually looks like at the dealership level: not just the big picture of what your capital is generating annually, but the granular version – what is your advertising spend returning, what did that new software system actually do for you, what did sending your team to training produce, and is that vendor who told you to spend more money with them actually moving the needle? The best dealers are not making emotional decisions about vendors, marketing sources, or tools. They are measuring. Luke adds that the strongest operators he knows talk about their entire business in ROI terms – and that AI can now do what previous generations never had access to: summarize reports, identify trends, compare performance periods, and surface opportunities that get buried in a stack of DMS exports nobody has time to read.Your assignment this week: identify five major investments in your business right now – marketing, staffing, software, training, vendors – and define what success actually looks like for each one. Then pull the data, use AI tools to organize and compare expected results against actual results, and ask the hard question in black and white: what is producing a return and what is not. If something is not working, it is not an emotional conversation. Adjust it, negotiate it, replace it, or cut it – and take those savings and put them into something that actually moves the needle.Review this week's Sunday newsletter at TheIndependentDealer.com for the full theme and exercises.Not subscribed yet? Sign up now.https://theindependentdealer.us19.list-manage.com/subscribe?u=603446580871d8522a454418d&id=50aae74348Let's build this together.
In this episode of the Industry Spotlight, joining host Sam D'Arc are Bill O'flanagan, Dealer Principal at Reedman Toll Auto Group, and Todd Kaminski, Head of Direct Markets at Zurich North America to discuss the one interview question that predicts almost everything about whether a new hire will thrive or wash out, and why building a culture of transparency and daily accountability is the real fix for automotive's turnover problem. O'Flanagan shares his go-to interview question, "Who was your best boss and why, and who was your worst boss and why," and explains how the answer tells him everything he needs to know about how someone wants to be managed. He also breaks down why he shares full financial statements with every manager, a move his peers once called "insane," and how a daily 10-minute results call with every manager helped seven of his ten service centers set growth records this year. Kaminski adds a rare outside view from three decades working inside dealerships on why transparency, meritocracy, and recognition are what separate cultures that retain talent from those that don't. This episode of the Car Dealership Guy Podcast is brought to you by Zurich North America. Topics: 00:10 The First Three Hires. 01:20 Why Service Manager Is Toughest. 02:25 The Trial Skill That Wins. 04:20 Why Dealer Is Least Important. 06:30 Why Bill Never Wins Arguments. 08:00 The Finance Director's Warning. 11:30 Dating Vs. Marrying Employees. 13:10 The Risky Financial Move. 16:00 Three Pillars Of Culture. 19:40 The 2008 Pivot. 23:15 The Parent-Employee Link. 28:30 The 10-Minute Daily Call. Zurich - Zurich delivers The Zurich Advantage to dealerships nationwide by combining comprehensive F&I products, consultative training, revenue‑generating programs, and wealth‑building profit participation strategies. Grounded in our mission to provide clarity, confidence, and certainty, we help dealers protect what matters, strengthen performance, and build a legacy for the road ahead. Learn more @ here. Check out Car Dealership Guy's stuff: For dealers: CDG Circles ➤ https://cdgcircles.com/ Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
Today I'm joined by Matt Leone, CEO at DriveCentric. Matt breaks down why one dealer group ditched a $100,000 Salesforce contract they were barely using, why building your own software rarely pays off the way it promises, and why the next fight in the industry is over who actually owns the customer relationship. Topics: 06:00 The Referee Analogy For Software. 11:50 Consolidation Isn't Happening. 18:30 You're Replacing 7 Vendors. 24:50 Why They Sell You A Car Post-Purchase. 35:10 Auto Is Still A Handshake Industry. This episode is brought to you by: 1. Digital Dealer - At Digital Dealer 2026, every session is built around the problems your dealership is actually facing. No theory, just real strategies that move your numbers. September 22-23 in Detroit. Register @ here. 2. Openlane - During DealerFest 2026, you'll earn points for every vehicle you buy, sell and transport through OPENLANE in July. The more points you earn, the bigger prizes you can win. Learn more @ here. 3. DriveCentric - DriveCentric puts dealerships in the Fast Lane to the Customer with a modern engagement platform built to move faster. Visit @ here for more info. Check out Car Dealership Guy's stuff: For dealers: CDG Circles ➤ https://cdgcircles.com/ Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
Today I'm joined by Kelley Stumpe, Founder & CEO at The Car Mom. She has built the largest online following of car-buying moms in the country, and she has never taken a dollar from a manufacturer to do it. That refusal has gotten her blacklisted from press events and cut off from loaner cars, but it has also made her the most trusted voice family car shoppers turn to. Topics: 04:00 The Most Car Seat-Friendly SUV. 06:30 Selling To Women Isn't Different. 09:30 The Seven-Door Car Parents Want. 11:30 Salespeople Know Nothing About Cars. 20:30 The Free Event That Drives Business. 27:10 Why Kelley Stays Undisputed. 41:15 The 100,000-Mile Secret. This episode is brought to you by: 1. Digital Dealer – Join dealership leaders from across the country for two days of expert-led education, practical AI strategies, networking with industry peers, and hands-on access to the latest products and solutions. September 22–23 in Detroit. Register today here. 2. Podium - If your AI isn't driving real outcomes, it's time to take a closer look @ here. 3. CDG Marketplace — Get peer-validated reviews and real-world intel on every major dealership technology provider, all from verified dealers inside the CDG Platform. Visit @ here. Check out Car Dealership Guy's stuff: For dealers: CDG Circles ➤ https://cdgcircles.com/ Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
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