Business which sells, buys, and trades new and/or used cars, trucks, SUVs, and vans
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Today I'm joined by Doug Gilmour, Dealer Principal of Malone Ford. We get into Doug's 13-year run at Ford, the 7% profit swing that put him on the map, and the all-in gamble that made his dream a reality. This episode is brought to you by: 1. OPENLANE - The world's best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more @ http://www.openlane.com/cdg 2. Repair360 - If you're in the used car business, you know wasted time is wasted money. Check out Repair360—the first and only reconditioning software that connects every function in the dealership to tighten recon and help you sell more cars — No more hounding vendors. Goodbye endless texts and hallway chases. Repair 360 connects all the dots. See where every car is and what its recon is costing minute-to-minute in real time. Go to @ http://www.repair360.com 3. CDG Circles – A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit https://cdgcircles.com/ to learn more. Check out Car Dealership Guy's stuff: For dealers: Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Topics: 00:34 Why leave Ford for dealership ownership? 05:12 How to pursue a dealership dream? 07:23 Biggest complexity in dealership ownership? 11:06 Key insights from the field? 14:54 Future of the auto industry? 32:51 Tesla vs. traditional automaker approach? 35:53 Solving vehicle affordability challenges? 43:09 Best team building and training strategies? 56:14 Future plans for the business? Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
The Automotive Troublemaker w/ Paul J Daly and Kyle Mountsier
Shoot us a Text.Episode #1186: Dealerships are investing big in mobile service as customer demand and capacity challenges make on-the-go repairs a serious growth opportunity. France launches the world's first live EV-charging highway, while new data shows holiday shoppers are blending online convenience with a strong return to in-store experiences.Show Notes with links:As consumers crave convenience and service bays become scarce, dealerships are rethinking what “fixed ops” means. Bozard Ford-Lincoln's Ed Roberts has shown what success looks like: 46 mobile units, 43 techs, and $10 million in annual revenue. “Everything you can do in a shop without a lift can be done in the field,” Roberts said.The mobile repair segment grew 15% in 2024—nearly twice the growth of the overall “do-it-for-me” market—according to the Lang Aftermarket Report.Industry analysts predict mobile service will soon be an OEM standard, driven by capacity shortages, customer demand, and the undeniable appeal of “winning driveways.”Apple Tree Honda and Acura in North Carolina now run three Ford Transit vans daily, tackling maintenance and light repairs for customers who'd rather not come in.Fixed Ops Director Richard Lupo built the program from the ground up, using Urban Science data to pinpoint customers they weren't reaching—and consultants like Spiffy to scale operations efficiently.In a world first, France has flipped the switch on a stretch of highway that wirelessly charges EVs as they drive. The A10 motorway near Paris now delivers real-time power to vehicles in motion—potentially redefining how we think about range and charging altogether.VINCI Autoroutes and Electreon embedded coils beneath 1.5 km of roadway for the “Charge as You Drive” project.The inductive system hits peak power above 300 kW, verified by independent labs.Vehicles including a truck, van, bus, and car are already charging while cruising in live traffic.Even in an age of scrolling and swiping, shoppers still want to see, touch, and feel the holidays. Two new studies—from NIQ and Quad/Harris Poll—show consumers are going omnichannel, but physical retail and print are far from dead.66% of shoppers plan to browse online, but 64% will visit stores—and nearly 3 in 4 say in-store shopping gets them into the holiday spirit.76% of Americans see visiting stores as a holiday ritual, and 66% say their favorite gifts came from unexpected in-store finds.0:00 Intro with Paul J Daly and Kyle Mountsier0:52 Edge Webinar this Wednesday1:25 Early Adopters Are Pushing Mobile Service Forward2:43 Richard Lupo of Apple Tree Honda and Acura joins the show9:39 France Launches Join Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/
People follow a manager because they have to but they follow a leader because they want to. Christopher Singleton breaks down the levels of leadership and what it takes to rise to the top.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations
The Automotive Troublemaker w/ Paul J Daly and Kyle Mountsier
Shoot us a Text.Episode #1184: Today we cover Toyota's response to potential chip shortages, new research showing improved employee satisfaction at dealerships, and what Gen Z travelers want most from their hotel stays.Show Notes with links:Toyota CEO Koji Sato says the automaker isn't facing an immediate chip shortage despite rising concerns after China blocked exports from Dutch chipmaker Nexperia. The move is part of an escalating global tech standoff involving national security concerns.The Dutch government seized control of Nexperia last month over fears its Chinese parent, Wingtech, could pose a security risk—prompting China to halt exports.These chips aren't high-end processors; they're critical legacy semiconductors used in steering, lighting, and power systems.Toyota says it's stable “for now,” but rivals like Nissan report they only have enough chips to last through early November.The Alliance for Automotive Innovation warns that U.S. vehicle production could be disrupted as soon as next monthCDK's 2025 Dealership Workplace Study shows job satisfaction is rising and fewer employees plan to leave, but challenges around stress and long-term retention persist.Satisfaction jumped to 82%, up from 74% last year, while only 22% plan to leave in the next six months—down from 31%.Just 49% expect to stay at their dealership over the next 5-10 years, and only 26% would recommend auto retail as a career.“Dealerships that thrive will be the ones that listen, adapt and lead with empathy,” said CDK VP Bruce Johnson.A new study by researchers Huggland and Okumus reveals how Gen Z's travel habits and expectations are reshaping the guest experience. Their feedback from a 3-year mystery shopping study shows where hotels need to step up—and fast.Gen Z travelers prioritize convenience, safety, and intuitive tech over traditional brand loyalty.Digital check-ins, intuitive room controls, and reliable Wi-Fi aren't perks—they're baseline expectations.“Sometimes the little things can mean a lot,” said one Gen Z traveler. “We want crystal clear instructions and not have to ask for help.”0:00 Intro with Paul J Daly and Kyle Mountsier0:45 The halloween costumes around the office today2:53 Upcoming ASOTU Edge Webinar with Foureyes3:20 The Nexperia Chip Crisis5:44 CDK's Dealership Employee Satisfaction Rises to 84%9:20 What Gen Z Is Saying About HospitalityJoin Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/
Christopher Singleton opens up about the hardest transition in his dealership journey: moving from sales to GM. No more leaderboard rush or personal recognition... Now, the spotlight had to shine on his team members. Learning to lead from behind wasn't easy, but it's what transformed him into a true leader.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations
Welcome to Industry Spotlight—a focused series hosted by Sam D'Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today's automotive market. Today, Sam sits down with Parker Boice, General Sales Manager at BMW Utah and Than Hancock, Chief Sales Officer at Podium. This episode is brought to you by: 1. Podium - Don't miss another lead. With Podium's AI BDC, dealerships are seeing an 80% increase in after-hours appointments by handling leads 24/7. Instantly respond to inquiries, book test drives, and let your team focus on what matters: closing deals. Learn how Podium can help you sell more cars at https://www.podium.com/car-dealership-guy Check out Car Dealership Guy's stuff: For dealers: Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Topics: 01:15 How to compete in a crowded market? 04:45 How are customer shopping trends changing? 06:10 Biggest lead management challenge and solution? 11:53 How does AI improve customer experience? 18:57 What is agentic AI? 22:20 Will AI replace sales jobs? 26:15 Future of AI in dealerships? 28:01 Who owns and controls AI data? 37:31 How fast is AI evolving? Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
Christopher Singleton shares why emotional intelligence (EQ) is more valuable than IQ in leadership. True leaders know when to listen, when to guide, and how to connect through empathy and compassion, the soft skills that drive real success in automotive.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations
Chris Craig from RockED joins WrenchWay to discuss their partnership offering free soft skills training to schools and students. They talk about why soft skills matter for today's technicians, what training is available on the RockED app, and how schools and students can get free access to the training.View the full webinar video and slidesAbout the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuest: Chris Craig, RockED, chris.craig@rocked.usLinks & ResourcesGet notified of new episodes --> Join our email listGet free soft skills training for your school or students: rocked.us/solutions-tech-schoolsAbout WrenchWay:For Technicians & Students: wrenchway.com/solutions/technicians/For Shops & Dealerships: wrenchway.com/solutions/shops/For Instructors: wrenchway.com/solutions/schools/Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Christopher Singleton made more money than ever before, but felt emptier than ever. Cars, clothes, and status couldn't replace what really mattered: meaningful relationships. Sometimes, every new accomplishment just brings a new kind of sadness.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations
Today I'm joined by Ivette Dominguez Drawe, Dealer/Owner of Alpine Automotive Group. We unpack her incredible journey from the sales floor to building a thriving dealership empire — leading one of Colorado's top-performing teams and driving a group that now sells one in every three GM vehicles in the state. This episode is brought to you by: 1. Lotlinx - What if ChatGPT actually spoke dealer? Meet LotGPT — the first AI chatbot built just for car dealers. Fluent in your market, your dealership, and your inventory, LotGPT delivers instant insights to help you merchandise smarter, move inventory faster, and maximize profit. It pulls from your live inventory, CRM, and Google Analytics to give VIN-specific recommendations, helping dealers price vehicles accurately, spot wasted spend, and uncover the hottest opportunities — all in seconds. LotGPT is free for dealers, but invite-only. Join the waitlist now @ http://www.Lotlinx.com/LotGPT 2. vAuto - As the industry's premier provider of end-to-end inventory management solutions, vAuto gives every dealer—from a single point store to the largest groups—the data, insights and tools they need to maximize returns from the new and used vehicle inventory investments. Known for its game-changing inventory management innovations, vAuto provides AI-powered predictive data science to help dealers see their future and consistently make the right, ROI-minded decisions with every vehicle they appraise, acquire, price and retail. Visit @ https://www.vauto.com 3. Nomad Content Studio - Most dealers still fumble social—posting dry inventory pics or handing it off without a plan. Meanwhile, the store down the street is racking up millions of views and selling / buying cars using video. That's where Nomad Content Studio comes in. We train your own videographer, direct what to shoot, and handle strategy, to posting, to feedback. Want in with the team behind George Saliba, EV Auto, and top auto groups? Book a call at http://www.trynomad.co Check out Car Dealership Guy's stuff: For dealers: Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Topics: 00:07 Why start a dealership in 2005? 01:56 Key to a successful husband-wife team? 05:44 Secret to 20 years in business? 09:10 How does community involvement drive success? 14:49 Most creative marketing strategy used? 23:14 How to choose digital retailing partners? 27:19 What does a Retention Manager do? 30:07 Benefits of launching mobile service? 39:45 Why diversify into new business ventures? Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
Thinking about selling your dealership in the next few years? Start now.Courtney Bernhard from Performance Brokerage Services joins Jacob Berry to share what really kills deals, from messy financials and family payroll to missing estate plans and frozen floorplans.Learn:Why there are more sellers than buyers in powersports right nowHow to clean up your P&L and parts department before you listThe 12–24 month prep plan that maximizes your store's valueWhy legacy and culture matter more than the moneySponsor: dealers.motohunt.comConnect with Courtney: https://www.linkedin.com/in/courtney-bernhard-072018113/Connect with Jacob: https://www.linkedin.com/in/jacob-b-berry/Listen on Spotify: https://open.spotify.com/show/32L4getcOmBCYL3fRxDlyHApple Podcasts: https://podcasts.apple.com/us/podcast/the-dealership-fixit-podcast/id1449367603YouTube: https://www.youtube.com/channel/UC8RWgq6pFKN8dHurvKa858A
Working in the car business can take a serious toll on mental health. Long hours, high pressure, and constant performance expectations. It's time to start talking about it. In this short, Christopher Singleton dives into the real mental health challenges in automotive and why supporting your team matters more than ever.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations
Running a business is no easy task. Leadership is often a thankless job, and the personal sacrifices can be heavy. Yet, the true mark of a great leader lies in their soft skills: empathy, communication, and emotional intelligence.In this episode of What the Fixed Ops?!, we sit down with Christopher Singleton, eloquent wordsmith and Managing Partner of Mike Terry Auto Group, to explore his transformative journey through the dealership world, from the bottom all the way to the top.Christopher opens up about the pitfalls of grandiosity and how success once led him astray - driving luxury cars, wearing three-piece suits, and stacking jewelry to prove his worth. In doing so, he lost connection with his team and learned a critical truth: leadership isn't about your image or your wallet - it's about empowering your team.We also dive deep into:Overcoming childhood traumaImposter syndrome and emotional regulationBuilding true self-esteem and self-respectThe soft skills that define authentic leadershipThe surprising sadness that can follow successAnd much more!Take a moment to reflect on what truly matters - and join us for this insightful episode of What the Fixed Ops?!Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations
Today I'm joined by Ryan Downing, Dealer and CEO of Ross Downing Auto Group. We break down his plan to scale to 20 dealerships by 2040, how he's achieved 100% absorption at every store, and what it took to grow group revenue from $270M to $490M in just five years — plus much more. This episode is brought to you by: 1. Auto Hauler Exchange - Ship Smarter. Pay Less. No Middlemen. Tired of brokers driving up costs and slowing you down? Auto Hauler Exchange puts YOU in control. Ship cars faster and cheaper with 5,500+ vetted carriers. Get cars delivered in just 4 days on average. Transparent pricing, no hidden fees, and real-time tracking. Move cars smarter. Move cars faster. Learn more @ http://www.autohaulerexchange.com 2. Equifax - Fund More Auto Loans, Faster. Auto loan applicants are 40% more likely to be funded when instantly verified by The Work Number. You can get the data you need to know your borrower better and make fast, smart decisions. Equifax provides instant, secure access to verified borrower identity, address, income, and employment information, helping you move deals forward quickly. Learn more @ http://www.theworknumber.com/auto 3. CDG Recruiting – Hire top dealership talent, fast. From sales managers to GMs and C-suite execs, we've placed over 1,000 roles across auto retail. Ready to scale without the hassle? Visit @ https://www.cdgrecruiting.com to get started. Check out Car Dealership Guy's stuff: For dealers: Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Topics: 00:41 How to achieve 20 stores by 2040? 01:43 Biggest challenge taking over during COVID? 03:47 Key growth strategies for scaling? 07:27 What is your leadership and operational style? 11:03 How to ensure sustainable growth and staffing? 21:01 Why focus on fixed operations for growth? 24:20 Biggest challenges in scaling accounting? 28:39 Best leadership and training initiatives? 33:04 How to balance tradition and innovation? Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
In this episode of the Fleet Success Show, Josh Turley and Marc Canton break down the real reasons behind the fleet technician shortage. Spoiler: it's not just about pay, and it's not just about competition with dealerships anymore. Today, fleets are fighting a war on two fronts—against white-collar careers and blue-collar trades that offer higher pay, lower complexity, and better mobility.Josh and Marc explore:Why techs are avoiding the automotive space and opting for HVAC, electrical, and plumbing.The psychology of Gen Z (aka the Toolbelt Generation).How lack of exposure and outdated compensation models are killing technician pipelines.The missed recruiting opportunities fleets ignore at trade schools and even 4-year universities.You'll also learn how to rethink recruiting, reposition your fleet, and make technician roles more appealing—without waiting for "the industry" to save you. Key TakeawaysThe technician shortage is not unique to fleet—dealerships and private shops are hurting, too.Gen Z is entering the trades, just not yours. Plumbers, HVAC techs, and electricians are winning the war for talent.Fleets struggle to recruit because they don't market themselves well and they lack a clear career path for techs.Dealerships have visibility and recruiting power. Fleets often hide behind HR processes and outdated comp studies.Competing requires intentional culture, real wage strategy, and recruiting at high schools and community colleges.Fleet managers must think like marketers—position your brand, tell a compelling story, and offer a growth path. Speaker BiosJosh TurleyCEO of RTA, Josh brings a practical, strategic mindset to modern fleet challenges. With deep industry experience and a passion for technician development, he champions data-driven fleet management and sustainable recruiting.Marc CantonFleet consultant and workforce strategist, Marc works with fleets to improve operational efficiency and tackle workforce shortages head-on. A master storyteller, Marc connects cultural trends with actionable steps for fleet leaders.
Customers don't understand a photo of random engine parts. Transparency is key, but so is understanding. Educating the customer is imperative. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations
Sunil Patel shares how his path from medical school to shop owner to Founder and CEO of Tekmetric shaped his approach to leadership. He discusses how a personal shop struggle inspired Tekmetric, why staying focused on your vertical drives success, and the leadership lessons he's learned building a platform for automotive repair shops nationwide.Check out the full video version of the podcast on YouTube!About the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuest: Sunil Patel, Tekmetric, spatel@tekmetric.comSponsor: Jasper Engines & TransmissionsLinks & ResourcesGet notified of new episodes --> Join our email listAbout WrenchWay:For Technicians & Students: wrenchway.com/solutions/technicians/For Shops & Dealerships: wrenchway.com/solutions/shops/For Instructors: wrenchway.com/solutions/schools/Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Facts matter. Jami Alexander explains how to save time doing DVIs. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations
Today, special guest host Sam D'Arc is joined by Phil Pecoraro, Operating Partner at Murdock Chrysler Dodge Jeep Ram. We dig into Phil's first month running his new store — why he's returning to the same dealership where he earned his first GM role 16 years ago, how he's carrying forward the legacy of Larry H. Miller's final store, and much more. This episode is brought to you by: 1. CDK Global - Tune in October 21 at 11 a.m. CT for CDK's 5th annual CDK CONNECT, a virtual event packed with insights, innovations, and expert-led sessions. Featuring Rita Case, Sam D'Arc, and more. Register now or watch on-demand @ cdkglobal.com/connect 2. FullThrottle.ai - fullthrottle.ai® is a next-generation AdTech powerhouse. The Automotive DSP™ is built specifically for the auto industry, combining advanced programmatic targeting, real-time bidding, and analytics tailored to drive dealership and OEM performance. With fullthrottle.ai®, marketers can reach the right car shoppers at the right moment and optimize toward real business outcomes like test drives, leads, or sales. fullthrottle.ai bridges the gap between auto media buying and results-driven marketing. Learn more at https://www.fullthrottle.ai/ 3. Nomad Content Studio - Most dealers still fumble social—posting dry inventory pics or handing it off without a plan. Meanwhile, the store down the street is racking up millions of views and selling / buying cars using video. That's where Nomad Content Studio comes in. We train your own videographer, direct what to shoot, and handle strategy, to posting, to feedback. Want in with the team behind George Saliba, EV Auto, and top auto groups? Book a call at http://www.trynomad.co Check out Car Dealership Guy's stuff: For dealers: Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Topics: 00:41 Biggest challenge in the new acquisition? 02:58 How did the key partnership form? 07:53 Early sales lessons from vacuums? 11:12 Best team building and leadership advice? 13:37 Key to turning around a dealership? 21:55 Balancing brand and community involvement? 24:17 Digital vs personal customer experience? 27:58 How to achieve top dealer status? 36:56 Best used car acquisition strategy? Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
It's okay to compliment the team, but you also have to compliment the individual! And, advocate for yourself!Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations
Jami Alexander shares with us why people quit, why they give up. Is it us that sets them up for failure?Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations
Dad says using a CPAP machine allows you to drink more. The Nevada State Trooper and Dad had a discussion after he pulled Dad over. Stuck in a hotel hallway, self-serve honey and more!
"It's okay to admit you messed up. It's okay to offer help - not just as a leader, but as a human."Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations
Today I'm joined by Amol Waishampayan, Co-Founder of fullthrottle.ai, and David Regn, CEO of fullthrottle.ai. We break down what's really working in dealership advertising right now, what's getting left behind, and the new approach smart dealers are using to reach more buyers — plus plenty more. This episode is brought to you by: 1. Repair360 - If you're in the used car business, you know wasted time is wasted money. Check out Repair360—the first and only reconditioning software that connects every function in the dealership to tighten recon and help you sell more cars — No more hounding vendors. Goodbye endless texts and hallway chases. Repair 360 connects all the dots. See where every car is and what its recon is costing minute-to-minute in real time. Go to @ http://www.repair360.com or click the link in the show notes below. 2. Matador AI - Discover why the biggest dealership groups in America are using Matador AI to enhance their Sales and BDC teams to sell and service more cars than ever before. Right now, podcast listeners get the first 30 days risk-free with an included white-glove onboarding, so you can experience the difference in your store. This offer is only available until the end of the month, so don't wait! Head to http://www.matador.ai and book your demo today. 3. fullthrottle.ai - fullthrottle.ai® is a next-generation AdTech powerhouse. The Automotive DSP™ is built specifically for the auto industry, combining advanced programmatic targeting, real-time bidding, and analytics tailored to drive dealership and OEM performance. With fullthrottle.ai®, marketers can reach the right car shoppers at the right moment and optimize toward real business outcomes like test drives, leads, or sales. fullthrottle.ai bridges the gap between auto media buying and results-driven marketing. Check out Car Dealership Guy's stuff: For dealers: Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Topics:00:16 Current automotive advertising trends? 01:26 David's key industry insights? 02:30 How have ad strategies evolved? 04:25 Digital advertising challenges and opportunities? 12:49 What is an Automotive DSP? 21:07 Best DSP success story? 38:10 Future of automotive advertising? 39:55 Final advice for dealers? Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
We're on location at a shuttered dealership in Texas to discuss one of the biggest cautionary tales in recent BHPH history. From alleged fraud to financial collapse, this episode breaks down what went wrong and the critical lessons every independent dealer needs to learn.In this special edition, we explore the downfall of what was once considered a poster child operation in the buy-here-pay-here industry. Just two years ago, this dealership was featured at industry conferences and praised across LinkedIn. Today? Lights are on, but nobody's home—and there's a lot of inventory sitting in limbo.What We Cover:The three major takeaways every dealer must learn from this failureWhy 80% repos on your lot is a red flag for serious cash flow problemsThe "debt vortex" - what happens when your ACV values invert on recycled inventoryFloor plan dangers for BHPH dealers and when (if ever) to use oneThe critical importance of communicating with your lender before things spiralHow to scale properly without getting ahead of your balance sheetWhy traditional practices with your own spin beats risky shortcuts every timeAlleged fraud tactics: double pledging collateral, falsified financials, and covenant violations.
The Haunted Car Dealership! Part 2 for Halloween | Down Payment the Podcast for Used Car Dealers S4 E70Our dealership was haunted! Bumps in the night. Strange occurrences. What was happening and why? Is it true that at least one person died there. Find out about it in our special and spooky paranormal Halloween episodes! Do you have spooky stories? Tell us about them in the comments! Don't miss an episode! Subscribe to Down Payment now! Visit all our sites at:YouTube - @DownPaymentPodcastYouTube - @cardealeru5061X - @DownPaymentPodInstagram - @DownPaymentPodcastDon't forget to like and subscribe! #carsales #usedcar #usedcarsforsale ##autosales #automobile #auto #cardealer #cardealership #preownedcar #secondhandcar #buyherepayhere #managmenttraining #manager #managertraining #denver #halloween #haunted #paranormal #spooky #scary #haunt #trickortreat #ghost #ghosts
Jami Alexander shares how she got her job at NAPA Auto Parts with little experience, but a ton of drive!Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations
Today's show features: Jeff Miller, CEO of Mark Miller Subaru Tustin Ulrich, GM of Roper Kia Matt Birckhead, Dealer Principal / Owner of Sir Walter Chevrolet Bart Schlosser, GM of Tom Wood Lexus This episode is brought to you by: Repair360 – If you're in the used car business, you know wasted time is wasted money. Check out Repair360—the first and only reconditioning software that connects every function in the dealership to tighten recon and help you sell more cars — No more hounding vendors. Goodbye endless texts and hallway chases. Repair 360 connects all the dots. See where every car is and what its recon is costing minute-to-minute in real time. Visit repair360.com Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It's the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at https://carguymedia.com/cdglive and we hope to see you in Vegas! — Check out Car Dealership Guy's stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs ➤ https://jobs.dealershipguy.com/ CDG Recruiting ➤ https://www.cdgrecruiting.com/ My Socials: X ➤ https://www.twitter.com/GuyDealership Instagram ➤ https://www.instagram.com/cardealershipguy/ TikTok ➤ https://www.tiktok.com/@guydealership LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/ Threads ➤ https://www.threads.net/@cardealershipguy Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
John Perez, Sr. Director of Talent Acquisition at Sonic Automotive, shares how they built a junior apprenticeship program for students under 18. From earning executive buy-in to keeping kids safe in the shop, John breaks down how they're developing the next generation of technicians by starting earlier than most.Check out the full video version of the podcast on YouTube!About the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuest: John Perez, Sonic Automotive, john.perez@sonicautomotive.comLinks & ResourcesGet notified of new episodes --> Join our email listAbout WrenchWay:For Technicians & Students: wrenchway.com/solutions/technicians/For Shops & Dealerships: wrenchway.com/solutions/shops/For Instructors: wrenchway.com/solutions/schools/Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Are you setting up your advisors to fail by bombarding them with administrative tasks? Jami Alexander shares how we should be investing in the person, not the job.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations
Today I'm joined by Katelyn Gilmore, General Manager of Paradise Chevrolet Cadillac. We discuss why she's betting big on the world's first fleet only service center, how to attract and retain gen z talent in the dealership, why shes handing out Rolex's to senior employees and much more. This episode is brought to you by: 1. Auto Hauler Exchange - Ship Smarter. Pay Less. No Middlemen. Tired of brokers driving up costs and slowing you down? Auto Hauler Exchange puts YOU in control. Ship cars faster and cheaper with 5,500+ vetted carriers. Get cars delivered in just 4 days on average. Transparent pricing, no hidden fees, and real-time tracking. Move cars smarter. Move cars faster. Learn more @ autohaulerexchange.com 2. Cox Automotive - Discover what's driving improved customer experiences—and dealership results. Download the Drivers of Shopper Satisfaction ebook from Cox Automotive today: Visit @ https://carguymedia.com/464vOfw 3. Impel - Meet the AI Operating System built for a new era of automotive retailing. From CRM to service bay, from website to DMS, it unifies and orchestrates every part of your dealership operations—and your customer lifecycle. Visit @ http://www.impel.ai and and discover how Impel AI turns routine interactions into VIP experiences. Check out Car Dealership Guy's stuff: For dealers: Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Topics: 00:26 What is the Cadillac Champions group? 01:19 Why are 20 Groups valuable? 02:33 How to maintain high fleet sales? 07:55 Best community/employee initiative? 25:39 Managing generational shifts in workplace? 26:46 Current revenue and financial trends? 27:58 Managing a large service department? 31:58 Strategy for Cadillac/EV market? 35:04 Top leadership goal as GM? Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
The Haunted Car Dealership! Part 1 for Halloween | Down Payment the Podcast for Used Car Dealers S4 E70Our dealership was haunted! Bumps in the night. Strange occurrences. What was happening and why? At least one person died there. Find out about it in our special and spooky paranormal Halloween episodes! Do you have spooky stories? Tell us about them in the comments! Don't miss an episode! Subscribe to Down Payment now! Visit all our sites at:YouTube - @DownPaymentPodcastYouTube - @cardealeru5061X - @DownPaymentPodInstagram - @DownPaymentPodcastDon't forget to like and subscribe! #carsales #usedcar #usedcarsforsale ##autosales #automobile #auto #cardealer #cardealership #preownedcar #secondhandcar #buyherepayhere #managmenttraining #manager #managertraining #denver #halloween #haunted #paranormal #spooky #scary #haunt #trickortreat #ghost #ghosts
Jami Alexander has spent decades in automotive and has seen a lot. She wants more women in the industry but not just any kind!Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations
Learn how top sales and marketing trainer Russell Richardson turned social media into a dealership goldmine - and why consistency closes more deals.What if you could stop chasing leads — and make customers come looking for you? In this episode of the Close The Deal Podcast, Ewell Smith sits down with automotive sales trainer Russell Richardson, known online as @RussFlipsWhips, who built a dealership empire by turning social media into a 24/7 lead engine.Russell shares how he went from washing cars in high school to generating 60 million monthly views by helping dealerships turn attention into sales. His system? Start. Learn. Stay consistent. Whether you're in automotive, real estate, or franchising — this mindset will change how you sell forever.
Jami travels the country consulting for Meineke Car Care Centers — but her story goes far beyond business. In this episode, she shares how a domestic violence situation changed her life and how the automotive industry gave her a second chance.We discuss:Why she's passionate about serving her teamThe challenges of working in a male-dominated industryWhy success is about seeing her team engaged and excitedThe importance of sitting at the table with people who know more than youWhy we're humans first, before we're a businessWhy people give up and quitThis industry changes lives. Jami's story is proof of that. Don't miss this inspiring episode of What the Fixed Ops?! podcast.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW HERE www.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts: www.fixedopsmarketing.com/wtfJoin Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?!#podcast #automotive #fixedoperations
Welcome to Industry Spotlight—a focused series hosted by Sam D'Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today's automotive market. Today, Sam sits down with Terry Chechakli, Director of Operations at Smith Auto Group, and Frederick Grimm, Co-founder of FIXD. This episode of the Car Dealership Guy Podcast is brought to you by AppraisalPRO: AppraisalPRO - Stop getting hammered on hidden trade-in costs. AppraisalPRO instantly reveals repair costs, alerts you to recently cleared codes, and integrates directly with vAuto— meaning diagnostic data populates automatically in your appraisals. Our comprehensive scans take seconds, not minutes, and are simple enough for anyone on your team to use. Join dealers saving $10,000s per month with the fastest and most accurate OBD2 appraisal solution in the market. Special deal for CDG listeners: FREE 1-week trial, then just $195/month with no setup fees and OBD2 scanners included. Visit @ http://www.getAppraisalPRO.com Check out Car Dealership Guy's stuff: For dealers: Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Topics: 01:22 Smith Auto's growth and acquisition strategy? 02:10 Biggest used car acquisition challenges? 03:12 Auctions vs. alternative inventory sources? 06:28 How AppraisalPro improves transparency? 10:30 Appraisal Pro's financial impact? 21:59 How do OBD scans help? 24:52 From fault codes to recon estimates? 27:31 Benefits of transparent dealings? 38:35 Future developments for AppraisalPro? Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
The Automotive Troublemaker w/ Paul J Daly and Kyle Mountsier
Shoot us a Text.Episode #1168: Today we're covering how top dealerships are building stronger workplace cultures, why subprime auto delinquencies are rising, and how Ferrari's first EV aims to keep its signature sound authentic.The Automotive News 2025 Best Dealerships To Work For study reveals what separates top employers from the rest — and it's more about people than paychecks.Winning dealerships excelled in communication, transparency, and trust — 88% of employees said they're “kept aware of the dealership's financial status” vs. just 65% at nonwinners.They lead with fairness: 92% of employees at top stores felt “paid fairly,” and were satisfied with their benefits, compared to 71% elsewhere.Flexible work options are gaining traction, with 48% of Best Dealerships offering four-day workweeks and 79% offering flexible hours.Health and wellness programs were a hallmark — 70% offered fitness reimbursements, and 75% trained managers to spot stress and burnout.“You build trust through being transparent,” said Tim Bergstrom, CEO of Bergstrom AutomotiveThe top dealership to work for in 2025 is Capitol Nissan Salem of the Capitol Auto Group, but we have some friends on the list including Mohawk Honda, 6 from the Rohrman Auto Group, 2 from the Matthews Auto Group and nearly 40 from Bergstrom AutomotiveThe U.S. auto market is showing signs of financial strain as more buyers fall behind on car payments. Rising prices, higher interest rates, and stagnant wages are hitting lower-income consumers hardest.Nearly 14% of new-car buyers now have credit scores below 650 — the highest share since 2016, according to J.D. Power.More than 6% of subprime auto loans are 60 or more days delinquent, a record high, Fitch Ratings reports.Roughly 1.7 million vehicles were repossessed last year — the most since 2009.Lender Tricolor Holdings filed for bankruptcy, underscoring the strain on borrowers with limited credit access.Ferrari's first EV, the Elettrica, won't fake the sound of a V8 — it's creating a new, authentic electric soundtrack. The brand's engineers designed a system that amplifies real motor vibrations to create a natural, emotionally engaging tone.Ferrari rejected synthetic engine noise and instead amplifies genuine drivetrain frequencies through a sensor on the rear axle.The sound activates only when the driver calls for torque, offering “dialogue between driver and car.”The system, developed in-house, works like an electric guitar — converting real vibrations into an audible, performance-linked tone.Ferrari hasn't yet revealed the sound to the public, though early testers reportedly praised it.0:00 Intro with Paul J Daly and Kyle Mountsier1:35 New Auto Collabs Episode with Michael Kraut of ExpJoin Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/
Imagine dropping your car off for a simple repair — brakes, thermostat, or routine service — and weeks go by in silence. When the call finally comes, you're told the job's done… and you're one of the lucky ones.This isn't fiction. It's the harsh reality for millions across North America as the $2.8 trillion auto industry unravels in real time.In this episode, we break down how the 2025 automotive crash shattered supply chains, triggered parts shortages, and left repair shops across the country struggling to survive. You'll see why even industry giants like Ford — despite record revenues — are pointing fingers at a national shortage of skilled mechanics.Become a supporter of this podcast: https://www.spreaker.com/podcast/the-motor-files-podcast--4960744/support.
Today I'm joined by Jim Roche, CEO of WarrCloud. We dig into the $100K+ most dealers miss in warranty work, why surging warranty volume has made WarrCloud one of the fastest-growing companies in America (#1 in Missouri), and how you can retain techs and boost profits at the same time—plus much more. This episode is brought to you by: 1. Matador AI - Discover why the biggest dealership groups in America are using Matador AI to enhance their Sales and BDC teams to sell and service more cars than ever before. Right now, podcast listeners get the first 30 days risk-free with an included white-glove onboarding, so you can experience the difference in your store. This offer is only available until the end of the month, so don't wait! Head to @ http://www.matador.ai and book your demo today. 2. Digital Dealer - Digital Dealer Conference & Expo – Get real strategies that work in marketing, advertising, AI, fixed ops and more when you register to attend. Plus, the expo hall is packed with top exhibitors, quick-hit expert talks, and hands-on workshops that'll help you turn ideas into action. Mark your calendars for October 14-15, 2025 at Mandalay Bay in Las Vegas and register today @ http://www.digitaldealer.com/registration 3. WarrCloud - Your warranty claims process shouldn't drain your profits—or your people. Our award-winning AI technology transforms OEM warranty processing, helping you capture every dollar you've earned. Dealers reduce costs, speed up reimbursements, and uncover new revenue opportunities—while consistently improving OEM claim scores. The future of fixed ops belongs to those who adapt. Let's talk about automating your warranty processing today. Visit @ https://warrcloud.com/get-an-analysis Check out Car Dealership Guy's stuff: For dealers: Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Topics: 00:47 Current auto sales and service trends? 01:38 Why the shift towards vehicle service? 02:18 How to interpret market forecasts? 04:44 Warranty vs customer pay dynamics? 09:58 AI and RPA's role in dealerships? 18:06 How to optimize warranty claims? 28:05 Key insights for business growth? 31:38 Future trends for dealerships? Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
Today on CarEdge Live, Ray and Zach discuss the questions you should never answer when buying a car from a car dealer. Tune in to learn more! Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.
Your Dealership Needs Change Management | Down Payment the Podcast for Used Car Dealers S4 E68Your dealership needs to change to keep up with world and remain successful. Can you manage that change? Watch this episode for our thoughts on the subject, and then tell us about your tips for managing managers in the comments! Don't miss an episode! Subscribe to Down Payment now! Visit all our sites at:YouTube - @DownPaymentPodcastYouTube - @cardealeru5061X - @DownPaymentPodInstagram - @DownPaymentPodcastDon't forget to like and subscribe! #carsales #usedcar #usedcarsforsale ##autosales #automobile #auto #cardealer #cardealership #preownedcar #secondhandcar #buyherepayhere #managmenttraining #manager #managertraining #denver
Tom Gattuso, Vice President of Events at SEMA, shares a behind-the-scenes look at planning the SEMA Show 2025. He talks about how the show continues to evolve, what goes into making it run smoothly, and his best advice for first-time attendees.Check out the full video version of the podcast on YouTube!About the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuest: Tom Gattuso, SEMA, tomg@sema.org Sponsor: Jasper Engines & TransmissionsLinks & ResourcesGet notified of new episodes --> Join our email listAbout WrenchWay:For Technicians & Students: wrenchway.com/solutions/technicians/For Shops & Dealerships: wrenchway.com/solutions/shops/For Instructors: wrenchway.com/solutions/schools/Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok
Today I'm joined by Sanjiv Yajnik, President of Financial Services at Capital One. We cover why tech integrations are still the biggest challenge for F&I, how lenders are anticipating an EV market slowdown, why "6%" is the most important number in dealership leads and much more. This episode is brought to you by: 1. vAuto - As the industry's premier provider of end-to-end inventory management solutions, vAuto gives every dealer—from a single point store to the largest groups—the data, insights and tools they need to maximize returns from the new and used vehicle inventory investments. Known for its game-changing inventory management innovations, vAuto provides AI-powered predictive data science to help dealers see their future and consistently make the right, ROI-minded decisions with every vehicle they appraise, acquire, price and retail. Visit @ https://www.vauto.com 2. WarrCloud - Your warranty claims process shouldn't drain your profits—or your people. Our award-winning AI technology transforms OEM warranty processing, helping you capture every dollar you've earned. Dealers reduce costs, speed up reimbursements, and uncover new revenue opportunities—while consistently improving OEM claim scores. The future of fixed ops belongs to those who adapt. Let's talk about automating your warranty processing today by visiting @ https://warrcloud.com/get-an-analysis 3. Capital One – Many dealers believe digital tools can help boost sales. But early findings from a recent Capital One Auto survey revealed operational challenges dealers are still navigating and how trust is shaped. Listen for insights as to what's been uncovered and where the research is headed. Learn more: https://www.capitalone.com/cars/auto-financing/dealer Check out Car Dealership Guy's stuff: For dealers: Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Topics: 00:51 Last year's predictions: right or wrong? 02:21 What is the future of EVs? 04:51 Dealerships' role in the EV transition? 07:28 How does tech create transparency? 13:45 Biggest tech integration challenges? 16:37 How to improve the F&I process? 23:13 How do downturns impact dealerships? 29:00 Best dealership tech stack recommendations? 40:34 Top predictions for dealerships' future? Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
The Automotive Troublemaker w/ Paul J Daly and Kyle Mountsier
Shoot us a Text.Episode #1165: Today we're talking about dealerships hitting the 100-year mark and how they're still family-run, Lincoln Electric's new portable EV charger that brings dead batteries back to life, and ChatGPT's new integrations that let it control apps like Spotify, Zillow, and Canva right inside the chat.Reaching 100 years in business is rare. Reaching it in the dealership world—while staying family-owned—is exceptional. Automotive News featured five centenarian stores that prove that legacy and adaptability can thrive together.Huffines Auto Dealerships (TX) marks 101 years and four generations, founded on “a love of people.”Kings Ford (OH) has been selling Fords since 1915, with the Ring family training staff to “listen before selling.”McClinton Chevrolet (WV) began in 1919; now fourth-gen dealer Ginny Bowden calls it “an honor and a privilege” to continue her family's legacy.Porter Automotive Group (DE) celebrates 100 years of resilience, with five generations carrying the torch into the digital age while staying proudly independent amid consolidation.Theodore Robins Ford (CA), born from a bold move in 1923, still sells Fords “as long as they've been making them.”“If you care about people, put the customers and the employees at the forefront of your mission, it can work out.” — Sam HuffinesAnd even though they weren't featured in this article, we have to shout out the team at Carter Myers Automotive, who started selling cars out of their hardware store in 1902 and helped us coin the phrase, Love People More Than You Love CarsThe folks famous for fusing steel are now saving EVs from roadside shame. Welding company Lincoln Electric's new Velion 50kW DC Fast Charger is a portable “box of salvation” that can jolt a dead EV back to life — no outlet required.The Velion delivers 50kW of DC power directly into the battery, bypassing the inverter for quick, real-world charging.It's built for tow companies, utility fleets, and roadside crews who want to bring charge instead of tow hooks.OpenAI just gave ChatGPT a serious upgrade: it can now control other apps like Spotify, Zillow, and Canva without leaving the chat.The new integrations let users search for homes on Zillow, create marketing designs in Canva, or generate playlists in Spotify, all through simple prompts.Tools like Figma and Coursera can help visualize data or recommend learning content directly within the chat.Travel platforms Expedia and Booking.com can now handle trip planning, complete with live pricing and maps.0:00 Intro with Paul J Daly and Kyle Mountsier1:03 Announcements: MoreThanCars.com and ASOTU Edge Webinar tomorrow!2:10 These 6 Dealerships Are Over 100 Year Old5:54 Lincoln Electric Releases Mobile EV Charger8:35 ChatGPT Join Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/
The Automotive Troublemaker w/ Paul J Daly and Kyle Mountsier
Shoot us a Text.Today, Chris Reeves joins Paul and Kyle to share how the Jeff Wyler Auto Group gave away a car to a homeless veteran.The Jeff Wyler Automotive Family rolled out the red carpet for 34-year-old veteran Theron Bell, surprising him with a brand-new 2023 Nissan Frontier Pro 4X Edition. Bell, who served in Afghanistan from 2011–2012 and lives with PTSD, had no reliable transportation before Friday.Chosen from five candidates, Bell was stunned: “I feel like I'm in Hollywood. I feel like I'm dreaming. Like it's The Price Is Right.”The Frontier came loaded — lifted wheels, roof racks, even a tent kit — plus three years of paid maintenance, one year of insurance, and a full year of fuel. The gift was co-sponsored by Kentucky Wounded Heroes, continuing a Wyler tradition that began two years ago when another veteran received a Toyota 4Runner.Bell's message back to veterans: “Never give up. If you don't quit, you'll make it.”Join Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/
Car dealerships don't want you to know this…Every time you walk into a showroom, your salesman is already losing money before he even shakes your hand. The reason? A hidden fee called the PAC (Personnel Adjustment Charge).In this episode, I'll expose exactly how dealerships secretly cut salespeople's commissions, how it changes YOUR buying experience, and how you can use this knowledge to negotiate a better deal.Become a supporter of this podcast: https://www.spreaker.com/podcast/the-motor-files-podcast--4960744/support.
Government shutdown furloughs most CISA staff Microsoft Defender bug triggers erroneous BIOS update alerts Motility RV software company suffers cyberattack Huge thanks to our sponsor, Nudge Security Here's the thing: your employees are signing up for new apps, sharing data, and connecting tools together, often without anyone knowing. And, AI adoption is accelerating this trend. What if you could continuously discover when people start using new apps or sharing data, then prompt them with security guidance right when and where they are working? At Nudge Security, we call that securing the Workforce Edge. Instead of trying to control everything (which, let's face it, is impossible), we give IT and security teams the visibility they need and automation to guide employees toward secure behaviors. The result? Your workforce stays productive, your data stays secure, and you can finally get some sleep at night. Learn more at nudgesecurity.com/workforceedge Find the stories behind the headlines at CISOseries.com.
Today I'm joined by Joseph Agresta, Jr., Chair of the Mercedes-Benz Dealer Board. We get into why his top salespeople are fluent in Korean, the future of Mercedes EVs in a post–tax credit market, and how outdated incentive structures are frustrating customers — plus plenty more along the way. This episode is brought to you by: 1. Podium - Don't miss another lead. With Podium's AI BDC, dealerships are seeing an 80% increase in after-hours appointments by handling leads 24/7. Instantly respond to inquiries, book test drives, and let your team focus on what matters: closing deals. Learn how Podium can help you sell more cars @ https://www.podium.com/car-dealership-guy 2. vAuto - As the industry's premier provider of end-to-end inventory management solutions, vAuto gives every dealer—from a single point store to the largest groups—the data, insights and tools they need to maximize returns from the new and used vehicle inventory investments. Known for its game-changing inventory management innovations, vAuto provides AI-powered predictive data science to help dealers see their future and consistently make the right, ROI-minded decisions with every vehicle they appraise, acquire, price and retail. Learn more @ https://www.vauto.com/contact-us/#requestDemo 3. Nomad Content Studio - Most dealers still fumble social—posting dry inventory pics or handing it off without a plan. Meanwhile, the store down the street is racking up millions of views and selling / buying cars using video. That's where Nomad Content Studio comes in. We train your own videographer, direct what to shoot, and handle strategy, to posting, to feedback. Want in with the team behind George Saliba, EV Auto, and top auto groups? Book a call at http://www.trynomad.co Check out Car Dealership Guy's stuff: For dealers: Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Topics: 01:34 What does the Mercedes Board Chair do? 02:38 History of Benzel-Busch Motor Car? 05:54 Biggest EV market challenges and strategies? 13:09 How do brokers impact the market? 24:52 Using AI for business efficiency how? 29:03 Best lead conversion strategies? 33:09 How to improve manufacturer-dealer relations? 50:22 Ultra luxury market insights? 53:11 Future outlook for the auto industry? Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
Welcome to Industry Spotlight—a focused series hosted by Sam D'Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today's automotive market. Today, Sam sits down with Autumn Ross, CFO of Ewing Auto Group, and Brittany Newcomer, VP of Sales at Corpay This episode of the Car Dealership Guy Podcast is brought to you by Corpay: Corpay - Corpay is transforming how dealerships handle payments. We help you save time, score big rebates, and ditch manual headaches — all while syncing directly with your DMS. Trusted by dealerships coast to coast, Corpay is here to rev up your efficiency and profitability. Don't settle for “good enough” in your AP. Visit @ https://www.corpay.com and see what Corpay can do for your bottom line. Check out Car Dealership Guy's stuff: For dealers: Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Topics: 0:45 How do robots transform service departments? 1:37 Ewing's key tech advancements? 4:47 Biggest expense management challenges? 9:36 Why transition to digital systems? 12:35 How Core Pay solved problems? 18:51 Best fraud prevention strategies? 23:57 Biggest digitization challenges and recommendations? 30:51 Benefits of digital payment processes? 40:51 Shifting from checks to cards? Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com
Today I'm joined by Whitney Yates Woods, Dealer Principal at Yates Buick GMC & Yates Mitsubishi. We discuss how the loss of her father pulled her from a successful real estate career into leading a single-point dealership, her bold leap into social media to drive sales, the decision to build a new store for a struggling brand, and much more. This episode is brought to you by: 1. CDK Global - - Managing inventory doesn't have to be a grind. Backed by over 50 years of CDK know-how and powered by next-gen AI tools, you'll price with confidence, merchandise like a pro, and move cars off the lot faster — all while boosting your bottom line. Learn more about the CDK Vehicle Inventory Suite @ https://www.cdkglobal.com/cdk-vehicle-inventory-suite 2. Lotlinx - Get the best possible market advantage on every vehicle transaction. Optimize operations and boost profits using artificial intelligence (AI) and machine learning. Learn more @ https://lotlinx.com 3. CDG Dealer Consulting – The right tech can make or break your dealership—so don't guess, and don't go it alone. Backed by insights from 500+ dealerships, CDG Dealer Consulting audits your tech stack, recommends the right products and vendors, and secures guaranteed best pricing. Our team then guides rollout and integration, helping you avoid costly mistakes and hit the ground running. Discover dealership tech that actually works @ http://www.cdgdealerconsulting.com Check out Car Dealership Guy's stuff: For dealers: Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership's social media ➤ http://www.trynomad.co Request to be a podcast guest ➤ http://www.cdgguest.com For industry vendors: Advertise with Car Dealership Guy ➤ http://www.cdgpartner.com Industry job board ➤ http://jobs.dealershipguy.com Request to be a podcast guest ➤ http://www.cdgguest.com Topics: 00:26 How the social media journey started 01:44 Taking over family business challenges 03:25 Key lessons from early challenges 06:41 Improving sales and service how? 16:51 Best brand building strategies? 20:05 Most creative marketing tactic? 23:51 Effective social marketing secrets? 26:12 Best customer engagement ideas? 33:56 Biggest future goals and challenges? Car Dealership Guy Socials: X ➤ x.com/GuyDealership Instagram ➤ instagram.com/cardealershipguy/ TikTok ➤ tiktok.com/@guydealership LinkedIn ➤ linkedin.com/company/cardealershipguy Threads ➤ threads.net/@cardealershipguy Facebook ➤ facebook.com/profile.php?id=100077402857683 Everything else ➤ dealershipguy.com