American coffee shop chain
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9 episodes with biggby
8 episodes with biggby
2 episodes with biggby
2 episodes with biggby
2 episodes with biggby
3 episodes with biggby
Jeffrey Mosher welcomes Ed Buison , Owner, BIGGBY COFFEEs around Livonia, Michigan. Livonia's BIGGBY COFFEE Celebrates 10 Years; Owner Awarded For Community Impact For their conversation several questions were covered: Welcome Ed, remind the Michigan business community about the overall Biggby story? Please share a quick recap of your business career and then what got you into the Biggby franchise? So, you're celebrating an anniversary at your coffee shop' (s 10th anniversary)? You've been recognized by his employees and community members with the 2024 Purpose Award for the impact he has had on his community over the past decade. As a franchisee you have more than the one shop tell us about that? Anything else our listeners should know.? About The BIGGBY® COFFEE Franchise BIGGBY® COFFEE, based in East Lansing, Mich., was started with a single store on March 15, 1995. One year later, and on the cusp of opening a second location, Bob Fish and Michael McFall, on a handshake and $4,000, decided to franchise the concept. The brand's cultural values of Make Friends, Have Fun, B Yourself and Share Great Coffee help coffee-lovers and the coffee-curious alike benefit from a less pretentious and fun approach to the standard gourmet cafe paradigm. Besides connoisseur-worthy drinks with names like Teddy Bear® and Caramel Marvel®, BIGGBY® COFFEE baristas provide a unique experience focused on brightening their customers' day and supporting them in building a life they love. The “Big ‘B'” on the orange background caught on, and today BIGGBY® COFFEE has 400+ cafes across many states, including Virginia, Michigan, Ohio, Indiana, Illinois, Idaho, Georgia, North Carolina, South Carolina, Wisconsin, Tennessee, Kentucky and Florida. Before opening his BIGGBY COFFEE, Buison worked in the automotive IT industry for 10 years. He eventually left that job to start his own home healthcare business with his wife, Eileen, from scratch. Although they found success with that, they wanted to diversify their portfolio. Now, they have four BIGGBY COFFEE locations and another 3-4 in the works throughout Oakland County. Buison grew up in Livonia and wanted his first store to be there, as it was such a pivotal place for him, and to give back to the community that shaped him. He is actively involved in local organizations, including the Chamber of Commerce and the Human Relations Commission. During COVID, while many businesses struggled, they were able to stay afloat by the relationships they already had invested in throughout the neighborhood, and in return, the neighborhood supported them during this difficult time. Through this support, Buison was even able to relocate just down the road to offer his customers a drive-thru experience. » Visit MBN website: www.michiganbusinessnetwork.com/ » Watch MBN's YouTube: www.youtube.com/@MichiganbusinessnetworkMBN » Like MBN: www.facebook.com/mibiznetwork » Follow MBN: twitter.com/MIBizNetwork/ » MBN Instagram: www.instagram.com/mibiznetwork/
Leadership isn't a static role. It's a balancing act. In this heartfelt season finale of Love in Leadership, Laura and Mike reflect on the highs and challenges of leadership, personal growth, and building meaningful connections in business and life. From stories of transformative company retreats to candid reflections on maintaining work-life balance, this episode dives deep into the evolving roles leaders must play to keep organizations thriving. Whether you're leading a team, navigating a personal leadership journey, or simply seeking insight into workplace culture, this episode offers valuable takeaways to carry into the new year and beyond. Be sure to tune in for an inspiring discussion on vision, trust, and the importance of authentic relationships in leadership! Key Points From This Episode: [0:03:58] Reflections on the growth and evolution of the podcast.[0:06:20] Finding fulfillment and inspiration through leadership conversations.[0:07:57] How the LoveJoy leadership retreat property brought a long-time personal and professional dream to life for Mike.[0:13:07] Laura's reflections on balance and stepping into an expanded leadership role.[0:15:37] Personal and professional highs and lows (or challenges) from the past year.[0:21:27] Why success is about so much more than being in the right place at the right time.[0:24:07] The significance of a frog and Mike's hopes and aspirations for 2025.[0:31:22] What it means to be the leader your organization needs right now and build trust through personal connections.[0:35:38] Laura's dreams for the high-performance “engine” at BIGGBY and LifeLab in 2025.[0:38:48] The importance of improving connections between teams and leadership structures.[0:41:18] How trust, communication, and genuine relationships drive effective leadership.[0:48:36] Looking ahead to Season 3 of Love in Leadership! Quotes: “It's about finding something you're passionate about, understanding where your talents collide with that passion, [and] finding ways to grow and improve and move forward. That can happen to anybody.” — Laura Eich [0:21:31] “You need to be the leader your organization needs you to be today, tomorrow, this week, this month.” — @mikejmcfall [0:32:53] “We have – brilliant minds that have eyes on what we need them to have eyes on, solutions in mind for how to solve things, and because of – poorly-formed connections or not connecting to the right place, – it gets lost in a game of translation or telephone.” — Laura Eich [0:40:07] “If you really, truly can build a relationship with somebody, even if you've got different views on the world, – you can learn from them. And that's the point.” — @mikejmcfall [0:48:10]RESOURCES: [31:30]Entrepreneurial Operating System (EOS)[32:46] Grow by Mike McFall[44:57] Creating An Ecosystem feat. Tara Millburn[51:40] Email us with your feedback and suggestions for future guests! FOLLOW:Follow Laura Eich:LinkedInFacebookInstagram Follow Mike McFall:WebsiteLinkedInFacebookXInstagram Follow BIGGBY® COFFEE & LifeLabTM:WebsiteFacebookXInstagramLinkedInAbout LifeLabTM ABOUT LOVE IN LEADERSHIP:At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we're out to prove that financial success and healthy workplace culture aren't two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren't miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they're joined by guests from around the world to learn how they are fostering a culture of love and growth in the world's most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.Learn more at: loveinleadershippodcast.com ABOUT THE HOSTS:Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.Mike is also the author of Grind, a book which focuses on early-stage businesses and how to establish positive cash flow. Laura Eich is BIGGBY® COFFEE's Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE's in-house culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers.
Join our Mailing List - https://www.mapitforward.coffee/mailinglistJan 2025 Mastermind Groups have opened up for registration: https://mapitforward.coffee/groupcoachingIntroduction to Regenerative Coffee Farming is now Available On-Demand at https://mapitforward.coffee/workshops for as little as $10. Why not grab a gift card for your team, suppliers or favorite coffee human••••••••••••••••••••••••••••••••Welcome to the 5th episode of a five-part series on The Daily Coffee Pro by the Map It Forward Podcast, hosted by Lee Safar.Our guests in this series are Bob and Michelle Fish from Biggby Coffee and One Bigg Island In Space. With 400+ franchises in 12 states across the United States and 100 more already signed, Biggby is exceeding growth expectations that appear to be unaffected by the current challenges facing most businesses related to price and supply.The 5 episodes of this series are:1. What Is The Black Curtain of Coffee? - https://youtu.be/PbcDAd3BcJ02. Why The Black Curtain of Coffee Exists - https://youtu.be/Yir70xf053U3. Who Benefits From The Black Curtain of Coffee? - https://youtu.be/V544FTKyaREE4. Consequences of The Black Curtain of Coffee - https://youtu.be/LHtHkTOTzIA5. The Future of Coffee - https://youtu.be/bWu2eEFISygIn this episode of The Daily Coffee Pro by Map It Forward, host Lee Safar discusses a transformative coffee farming initiative in Mozambique led by American philanthropist Greg Carr. Carr's partnership with the Mozambican government focuses on economic development and environmental restoration by using coffee farming to reforest Gorongosa Mountain. The episode also highlights the Introduction to Regenerative Coffee Farming Workshops, now available in multiple languages, teaching sustainable coffee farming techniques. Lee, along with guests Bob and Michelle, dive into the interdependency of coffee production and climate change, urging a shift towards regenerative agriculture. Tune in for an insightful discussion on the challenges, successes, and future outlook of sustainable coffee farming.00:00 Introduction to Greg Carr's Philanthropy01:09 Exciting News: Regenerative Coffee Farming Workshops02:30 Final Episode Announcement03:37 Discussion on Coffee Industry Challenges and Future06:25 Gorongosa Partnership and Coffee's Role in Climate Change12:07 Consumer Education and Coffee's Impact22:28 Biggby Coffee's Mission and Future Predictions33:25 Conclusion and Final Thoughts Connect with Bob and Michelle here:https://www.onebiggislandinspace.com/https://www.biggby.com/https://www.youtube.com/channel/UClWNU4DXZ9fA6u96Yf-4o_g••••••••••••••••••••••••••••••••Support this podcast by supporting our Patreon:https://bit.ly/MIFPatreon••••••••••••••••••••••••••••••••The Daily Coffee Pro by Map It Forward Podcast Host: Lee Safarhttps://www.mapitforward.coffeehttps://www.instagram.com/mapitforward.coffeehttps://www.instagram.com/leesafar••••••••••••••••••••••••••••••••
Join our Mailing List - https://www.mapitforward.coffee/mailinglistJan 2025 Mastermind Groups have opened up for registration: https://mapitforward.coffee/groupcoachingIntroduction to Regenerative Coffee Farming is now Available On-Demand at https://mapitforward.coffee/workshops for as little as $10. Why not grab a gift card for your team, suppliers or favorite coffee human••••••••••••••••••••••••••••••••Welcome to the 5th episode of a five-part series on The Daily Coffee Pro by the Map It Forward Podcast, hosted by Lee Safar.Our guests in this series are Bob and Michelle Fish from Biggby Coffee and One Bigg Island In Space. With 400+ franchises in 12 states across the United States and 100 more already signed, Biggby is exceeding growth expectations that appear to be unaffected by the current challenges facing most businesses related to price and supply.The 5 episodes of this series are:1. What Is The Black Curtain of Coffee? - https://youtu.be/PbcDAd3BcJ02. Why The Black Curtain of Coffee Exists - https://youtu.be/Yir70xf053U3. Who Benefits From The Black Curtain of Coffee? - https://youtu.be/V544FTKyaREE4. Consequences of The Black Curtain of Coffee - https://youtu.be/LHtHkTOTzIA5. The Future of Coffee - https://youtu.be/bWu2eEFISygIn this episode of The Daily Coffee Pro by Map It Forward, host Lee Safar discusses a transformative coffee farming initiative in Mozambique led by American philanthropist Greg Carr. Carr's partnership with the Mozambican government focuses on economic development and environmental restoration by using coffee farming to reforest Gorongosa Mountain. The episode also highlights the Introduction to Regenerative Coffee Farming Workshops, now available in multiple languages, teaching sustainable coffee farming techniques. Lee, along with guests Bob and Michelle, dive into the interdependency of coffee production and climate change, urging a shift towards regenerative agriculture. Tune in for an insightful discussion on the challenges, successes, and future outlook of sustainable coffee farming.00:00 Introduction to Greg Carr's Philanthropy01:09 Exciting News: Regenerative Coffee Farming Workshops02:30 Final Episode Announcement03:37 Discussion on Coffee Industry Challenges and Future06:25 Gorongosa Partnership and Coffee's Role in Climate Change12:07 Consumer Education and Coffee's Impact22:28 Biggby Coffee's Mission and Future Predictions33:25 Conclusion and Final Thoughts Connect with Bob and Michelle here:https://www.onebiggislandinspace.com/https://www.biggby.com/https://www.youtube.com/channel/UClWNU4DXZ9fA6u96Yf-4o_g••••••••••••••••••••••••••••••••Support this podcast by supporting our Patreon:https://bit.ly/MIFPatreon••••••••••••••••••••••••••••••••The Daily Coffee Pro by Map It Forward Podcast Host: Lee Safarhttps://www.mapitforward.coffeehttps://www.instagram.com/mapitforward.coffeehttps://www.instagram.com/leesafar••••••••••••••••••••••••••••••••
Join our Mailing List - https://www.mapitforward.coffee/mailinglistJan 2025 Mastermind Groups have opened up for registration: https://mapitforward.coffee/groupcoachingIntroduction to Regenerative Coffee Farming is now Available On-Demand at https://mapitforward.coffee/workshops for as little as $10. Why not grab a gift card for your team, suppliers or favorite coffee human••••••••••••••••••••••••••••••••Welcome to the 4th episode of a five-part series on The Daily Coffee Pro by the Map It Forward Podcast, hosted by Lee Safar.Our guests in this series are Bob and Michelle Fish from Biggby Coffee and One Bigg Island In Space. With 400+ franchises in 12 states across the United States and 100 more already signed, Biggby is exceeding growth expectations that appear to be unaffected by the current challenges facing most businesses related to price and supply.The 5 episodes of this series are:1. What Is The Black Curtain of Coffee? - https://youtu.be/PbcDAd3BcJ02. Why The Black Curtain of Coffee Exists - https://youtu.be/Yir70xf053U3. Who Benefits From The Black Curtain of Coffee? - https://youtu.be/V544FTKyaREE4. Consequences of The Black Curtain of Coffee - https://youtu.be/LHtHkTOTzIA5. The Future of Coffee - https://youtu.be/bWu2eEFISygJoin Lee Safar on The Daily Coffee Pro by Map It Forward, featuring Bob and Michelle Fish from Bigby Coffee. Discover the impact of climate change on coffee production, regenerative coffee farming workshops, and the industry's future. Delve into discussions on climate change consequences, market dynamics, and the importance of sustainable farming practices. Watch now and learn how to contribute to a sustainable coffee future!00:00 Introduction: The Hidden Forces Behind Coffee Prices00:18 Exciting News: On-Demand Regenerative Coffee Farming Workshops01:39 Behind the Black Curtain of Coffee with Bob and Michelle Fish02:41 The Impact of Climate Change on Coffee Production05:33 The Consequences of Coffee Market Speculation13:06 The Urgency of Regenerative Agriculture17:01 The Dark History of Chemical Fertilizers21:05 Marketing's Role in Shaping Consumer Behavior23:10 Building a Sustainable Coffee Business25:21 Looking Ahead: The Future of the Coffee Industry25:43 Conclusion: Support and Stay Tuned Connect with Bob and Michelle here:https://www.onebiggislandinspace.com/https://www.biggby.com/https://www.youtube.com/channel/UClWNU4DXZ9fA6u96Yf-4o_g••••••••••••••••••••••••••••••••Support this podcast by supporting our Patreon:https://bit.ly/MIFPatreon••••••••••••••••••••••••••••••••The Daily Coffee Pro by Map It Forward Podcast Host: Lee Safarhttps://www.mapitforward.coffeehttps://www.instagram.com/mapitforward.coffeehttps://www.instagram.com/leesafar••••••••••••••••••••••••••••••••
Join our Mailing List - https://www.mapitforward.coffee/mailinglistJan 2025 Mastermind Groups have opened up for registration: https://mapitforward.coffee/groupcoachingIntroduction to Regenerative Coffee Farming is now Available On-Demand at https://mapitforward.coffee/workshops for as little as $10. Why not grab a gift card for your team, suppliers or favorite coffee human••••••••••••••••••••••••••••••••Welcome to the 4th episode of a five-part series on The Daily Coffee Pro by the Map It Forward Podcast, hosted by Lee Safar.Our guests in this series are Bob and Michelle Fish from Biggby Coffee and One Bigg Island In Space. With 400+ franchises in 12 states across the United States and 100 more already signed, Biggby is exceeding growth expectations that appear to be unaffected by the current challenges facing most businesses related to price and supply.The 5 episodes of this series are:1. What Is The Black Curtain of Coffee? - https://youtu.be/PbcDAd3BcJ02. Why The Black Curtain of Coffee Exists - https://youtu.be/Yir70xf053U3. Who Benefits From The Black Curtain of Coffee? - https://youtu.be/V544FTKyaREE4. Consequences of The Black Curtain of Coffee - https://youtu.be/LHtHkTOTzIA5. The Future of Coffee - https://youtu.be/bWu2eEFISygJoin Lee Safar on The Daily Coffee Pro by Map It Forward, featuring Bob and Michelle Fish from Bigby Coffee. Discover the impact of climate change on coffee production, regenerative coffee farming workshops, and the industry's future. Delve into discussions on climate change consequences, market dynamics, and the importance of sustainable farming practices. Watch now and learn how to contribute to a sustainable coffee future!00:00 Introduction: The Hidden Forces Behind Coffee Prices00:18 Exciting News: On-Demand Regenerative Coffee Farming Workshops01:39 Behind the Black Curtain of Coffee with Bob and Michelle Fish02:41 The Impact of Climate Change on Coffee Production05:33 The Consequences of Coffee Market Speculation13:06 The Urgency of Regenerative Agriculture17:01 The Dark History of Chemical Fertilizers21:05 Marketing's Role in Shaping Consumer Behavior23:10 Building a Sustainable Coffee Business25:21 Looking Ahead: The Future of the Coffee Industry25:43 Conclusion: Support and Stay TunedConnect with Bob and Michelle here:https://www.onebiggislandinspace.com/https://www.biggby.com/https://www.youtube.com/channel/UClWNU4DXZ9fA6u96Yf-4o_g••••••••••••••••••••••••••••••••Support this podcast by supporting our Patreon:https://bit.ly/MIFPatreon••••••••••••••••••••••••••••••••The Daily Coffee Pro by Map It Forward Podcast Host: Lee Safarhttps://www.mapitforward.coffeehttps://www.instagram.com/mapitforward.coffeehttps://www.instagram.com/leesafar••••••••••••••••••••••••••••••••
Join our Mailing List - https://www.mapitforward.coffee/mailinglistJan 2025 Mastermind Groups have opened up for registration: https://mapitforward.coffee/groupcoachingIntroduction to Regenerative Coffee Farming is now Available On-Demand at https://mapitforward.coffee/workshops for as little as $10. Why not grab a gift card for your team, suppliers or favorite coffee human••••••••••••••••••••••••••••••••Welcome to the 3rd episode of a five-part series on The Daily Coffee Pro by the Map It Forward Podcast, hosted by Lee Safar.Our guests in this series are Bob and Michelle Fish from Biggby Coffee and One Bigg Island In Space. With 400+ franchises in 12 states across the United States and 100 more already signed, Biggby is exceeding growth expectations that appear to be unaffected by the current challenges facing most businesses related to price and supply.The 5 episodes of this series are:1. What Is The Black Curtain of Coffee? - https://youtu.be/PbcDAd3BcJ02. Why The Black Curtain of Coffee Exists - https://youtu.be/Yir70xf053U3. Who Benefits From The Black Curtain of Coffee? - https://youtu.be/V544FTKyaREE4. Consequences of The Black Curtain of Coffee - https://youtu.be/LHtHkTOTzIA5. The Future of Coffee - https://youtu.be/bWu2eEFISygIn this revealing episode of The Daily Coffee Pro by Map It Forward, host Lee Safar delves into the coffee industry's hidden truths with guests from Biggby Coffee. The conversation highlights the vast profits of multinationals like Starbucks and the exploitative mechanisms behind the industry's success. Topics include the impact of barista competitions, the role of multinational corporations, and the systemic issues perpetuating the industry's darker side. The episode also offers hope through stories of resilient coffee producers and discusses the potential for conscious capitalism to create sustainable change in the industry. Join us for a deep dive into the complexities of the coffee world and discover how we can all contribute to a better future.00:00 Introduction to Coffee Industry Profits00:59 Map It Forward Mastermind Groups Announcement02:17 Welcome to the Daily Coffee Pro03:54 The Dark Side of the Coffee Industry05:46 Barista Competitions and Mental Health08:12 Economic Exploitation in Coffee18:52 The Role of Capitalism in Coffee27:35 Hope and Positive Change in Coffee31:33 Conclusion and Next Episode Preview Connect with Bob and Michelle here:https://www.onebiggislandinspace.com/https://www.biggby.com/https://www.youtube.com/channel/UClWNU4DXZ9fA6u96Yf-4o_g••••••••••••••••••••••••••••••••Support this podcast by supporting our Patreon:https://bit.ly/MIFPatreon••••••••••••••••••••••••••••••••The Daily Coffee Pro by Map It Forward Podcast Host: Lee Safarhttps://www.mapitforward.coffeehttps://www.instagram.com/mapitforward.coffeehttps://www.instagram.com/leesafar••••••••••••••••••••••••••••••••
Join our Mailing List - https://www.mapitforward.coffee/mailinglistJan 2025 Mastermind Groups have opened up for registration: https://mapitforward.coffee/groupcoachingIntroduction to Regenerative Coffee Farming is now Available On-Demand at https://mapitforward.coffee/workshops for as little as $10. Why not grab a gift card for your team, suppliers or favorite coffee human••••••••••••••••••••••••••••••••Welcome to the 3rd episode of a five-part series on The Daily Coffee Pro by the Map It Forward Podcast, hosted by Lee Safar.Our guests in this series are Bob and Michelle Fish from Biggby Coffee and One Bigg Island In Space. With 400+ franchises in 12 states across the United States and 100 more already signed, Biggby is exceeding growth expectations that appear to be unaffected by the current challenges facing most businesses related to price and supply.The 5 episodes of this series are:1. What Is The Black Curtain of Coffee? - https://youtu.be/PbcDAd3BcJ02. Why The Black Curtain of Coffee Exists - https://youtu.be/Yir70xf053U3. Who Benefits From The Black Curtain of Coffee? - https://youtu.be/V544FTKyaREE4. Consequences of The Black Curtain of Coffee - https://youtu.be/LHtHkTOTzIA5. The Future of Coffee - https://youtu.be/bWu2eEFISygIn this revealing episode of The Daily Coffee Pro by Map It Forward, host Lee Safar delves into the coffee industry's hidden truths with guests from Biggby Coffee. The conversation highlights the vast profits of multinationals like Starbucks and the exploitative mechanisms behind the industry's success. Topics include the impact of barista competitions, the role of multinational corporations, and the systemic issues perpetuating the industry's darker side. The episode also offers hope through stories of resilient coffee producers and discusses the potential for conscious capitalism to create sustainable change in the industry. Join us for a deep dive into the complexities of the coffee world and discover how we can all contribute to a better future.00:00 Introduction to Coffee Industry Profits00:59 Map It Forward Mastermind Groups Announcement02:17 Welcome to the Daily Coffee Pro03:54 The Dark Side of the Coffee Industry05:46 Barista Competitions and Mental Health08:12 Economic Exploitation in Coffee18:52 The Role of Capitalism in Coffee27:35 Hope and Positive Change in Coffee31:33 Conclusion and Next Episode Preview Connect with Bob and Michelle here:https://www.onebiggislandinspace.com/https://www.biggby.com/https://www.youtube.com/channel/UClWNU4DXZ9fA6u96Yf-4o_g••••••••••••••••••••••••••••••••Support this podcast by supporting our Patreon:https://bit.ly/MIFPatreon••••••••••••••••••••••••••••••••The Daily Coffee Pro by Map It Forward Podcast Host: Lee Safarhttps://www.mapitforward.coffeehttps://www.instagram.com/mapitforward.coffeehttps://www.instagram.com/leesafar••••••••••••••••••••••••••••••••
Join our Mailing List - https://www.mapitforward.coffee/mailinglistJan 2025 Mastermind Groups have opened up for registration: https://mapitforward.coffee/groupcoachingIntroduction to Regenerative Coffee Farming is now Available On-Demand at https://mapitforward.coffee/workshops for as little as $10. Why not grab a gift card for your team, suppliers or favorite coffee human••••••••••••••••••••••••••••••••Welcome to the 2nd episode of a five-part series on The Daily Coffee Pro by the Map It Forward Podcast, hosted by Lee Safar.Our guests in this series are Bob and Michelle Fish from Biggby Coffee and One Bigg Island In Space. With 400+ franchises in 12 states across the United States and 100 more already signed, Biggby is exceeding growth expectations that appear to be unaffected by the current challenges facing most businesses related to price and supply.The 5 episodes of this series are:1. What Is The Black Curtain of Coffee? - https://youtu.be/PbcDAd3BcJ02. Why The Black Curtain of Coffee Exists - https://youtu.be/Yir70xf053U3. Who Benefits From The Black Curtain of Coffee? - https://youtu.be/V544FTKyaREE4. Consequences of The Black Curtain of Coffee - https://youtu.be/LHtHkTOTzIA5. The Future of Coffee - https://youtu.be/bWu2eEFISygIn this episode of The Daily Coffee Pro by Map It Forward, host Lee Safar sits down with Bob and Michelle Fish from Biggby Coffee to discuss the complex and often hidden challenges within the coffee industry, dubbed the 'Black Curtain.' The discussion highlights stories of corruption, exploitation, and the lack of transparency that plague coffee production, from producers' interactions with major coffee families to the insidious practices at national coffee associations. The episode also introduces the Introduction to Regenerative Coffee Farming Workshops, designed to educate about sustainable farming practices. Tune in to uncover the truths behind the coffee you drink and learn about practical solutions for a more equitable and sustainable coffee future.00:00 Helicopter Photo Ops in Coffee Farming01:26 Introduction to Regenerative Coffee Farming Workshops02:47 The Black Curtain of Coffee04:52 Corruption and Challenges in Coffee Production08:03 Economic Oppression in Coffee Supply Chains10:10 The Importance of Transparency in Coffee Pricing12:22 Currency and Coffee Trade in Ethiopia14:33 Exposing Industry Secrets and Corruption17:18 The Role of Regenerative Agriculture19:52 Consumer Awareness and Industry Labels22:41 Values-Driven Business in Coffee24:40 Closing Thoughts and Call to Action Connect with Bob and Michelle here:https://www.onebiggislandinspace.com/https://www.biggby.com/https://www.youtube.com/channel/UClWNU4DXZ9fA6u96Yf-4o_g••••••••••••••••••••••••••••••••Support this podcast by supporting our Patreon:https://bit.ly/MIFPatreon••••••••••••••••••••••••••••••••The Daily Coffee Pro by Map It Forward Podcast Host: Lee Safarhttps://www.mapitforward.coffeehttps://www.instagram.com/mapitforward.coffeehttps://www.instagram.com/leesafar••••••••••••••••••••••••••••••••
Join our Mailing List - https://www.mapitforward.coffee/mailinglistJan 2025 Mastermind Groups have opened up for registration: https://mapitforward.coffee/groupcoachingIntroduction to Regenerative Coffee Farming is now Available On-Demand at https://mapitforward.coffee/workshops for as little as $10. Why not grab a gift card for your team, suppliers or favorite coffee human••••••••••••••••••••••••••••••••Welcome to the 2nd episode of a five-part series on The Daily Coffee Pro by the Map It Forward Podcast, hosted by Lee Safar.Our guests in this series are Bob and Michelle Fish from Biggby Coffee and One Bigg Island In Space. With 400+ franchises in 12 states across the United States and 100 more already signed, Biggby is exceeding growth expectations that appear to be unaffected by the current challenges facing most businesses related to price and supply.The 5 episodes of this series are:1. What Is The Black Curtain of Coffee? - https://youtu.be/PbcDAd3BcJ02. Why The Black Curtain of Coffee Exists - https://youtu.be/Yir70xf053U3. Who Benefits From The Black Curtain of Coffee? - https://youtu.be/V544FTKyaREE4. Consequences of The Black Curtain of Coffee - https://youtu.be/LHtHkTOTzIA5. The Future of Coffee - https://youtu.be/bWu2eEFISygIn this episode of The Daily Coffee Pro by Map It Forward, host Lee Safar sits down with Bob and Michelle Fish from Biggby Coffee to discuss the complex and often hidden challenges within the coffee industry, dubbed the 'Black Curtain.' The discussion highlights stories of corruption, exploitation, and the lack of transparency that plague coffee production, from producers' interactions with major coffee families to the insidious practices at national coffee associations. The episode also introduces the Introduction to Regenerative Coffee Farming Workshops, designed to educate about sustainable farming practices. Tune in to uncover the truths behind the coffee you drink and learn about practical solutions for a more equitable and sustainable coffee future.00:00 Helicopter Photo Ops in Coffee Farming01:26 Introduction to Regenerative Coffee Farming Workshops02:47 The Black Curtain of Coffee04:52 Corruption and Challenges in Coffee Production08:03 Economic Oppression in Coffee Supply Chains10:10 The Importance of Transparency in Coffee Pricing12:22 Currency and Coffee Trade in Ethiopia14:33 Exposing Industry Secrets and Corruption17:18 The Role of Regenerative Agriculture19:52 Consumer Awareness and Industry Labels22:41 Values-Driven Business in Coffee24:40 Closing Thoughts and Call to Action Connect with Bob and Michelle here:https://www.onebiggislandinspace.com/https://www.biggby.com/https://www.youtube.com/channel/UClWNU4DXZ9fA6u96Yf-4o_g••••••••••••••••••••••••••••••••Support this podcast by supporting our Patreon:https://bit.ly/MIFPatreon••••••••••••••••••••••••••••••••The Daily Coffee Pro by Map It Forward Podcast Host: Lee Safarhttps://www.mapitforward.coffeehttps://www.instagram.com/mapitforward.coffeehttps://www.instagram.com/leesafar••••••••••••••••••••••••••••••••
Join our Mailing List - https://www.mapitforward.coffee/mailinglistJan 2025 Mastermind Groups have opened up for registration: https://mapitforward.coffee/groupcoaching Introduction to Regenerative Coffee Farming is now Available On-Demand at https://mapitforward.coffee/workshops for as little as $10. Why not grab a gift card for your team, suppliers or favorite coffee human••••••••••••••••••••••••••••••••Welcome to the first episode of a five-part series on The Daily Coffee Pro by the Map It Forward Podcast, hosted by Lee Safar. Our guests in this series are Bob and Michelle Fish from Biggby Coffee and One Bigg Island In Space. With 400+ franchises in 12 states across the United States and 100 more already signed, Biggby is exceeding growth expectations that appear to be unaffected by the current challenges facing most businesses related to price and supply.In this eye-opening episode of The Daily Coffee Pro by Map It Forward, host Lee Safar welcomes Bob and Michelle Fish to discuss the hidden struggles within the coffee industry. From farmers abandoning their farms due to systemic issues to the comparison with the struggles of the Syrian people, the conversation delves deep into the complexities of the coffee supply chain. The episode highlights the importance of direct trade, regenerative farming, and the economic challenges coffee producers face. With insights into their journey starting from 2018, Bob and Michelle unveil their mission to reform coffee sourcing and eliminate industry corruption. This is a must-watch for anyone passionate about coffee sustainability and ethical sourcing.00:00 The Crisis in Coffee Farming00:33 Introduction to Regenerative Coffee Farming Workshops On-Demand01:54 Meet Bob and Michelle Fish02:38 A Personal Connection to Syria07:40 The Reality of Coffee Production12:36 The Black Curtain of Coffee14:36 Systemic Poverty and Economic Colonialism26:13 Corruption in the Coffee Industry29:37 A Call for Change32:23 Conclusion and Next Episode TeaserConnect with Bob and Michelle here:https://www.onebiggislandinspace.com/https://www.biggby.com/https://www.youtube.com/channel/UClWNU4DXZ9fA6u96Yf-4o_g ••••••••••••••••••••••••••••••••Support this podcast by supporting our Patreon:https://bit.ly/MIFPatreon••••••••••••••••••••••••••••••••The Daily Coffee Pro by Map It Forward Podcast Host: Lee Safarhttps://www.mapitforward.coffeehttps://www.instagram.com/mapitforward.coffeehttps://www.instagram.com/leesafar••••••••••••••••••••••••••••••••
Join our Mailing List - https://www.mapitforward.coffee/mailinglistJan 2025 Mastermind Groups have opened up for registration: https://mapitforward.coffee/groupcoaching Introduction to Regenerative Coffee Farming is now Available On-Demand at https://mapitforward.coffee/workshops for as little as $10. Why not grab a gift card for your team, suppliers or favorite coffee human••••••••••••••••••••••••••••••••Welcome to the first episode of a five-part series on The Daily Coffee Pro by the Map It Forward Podcast, hosted by Lee Safar. Our guests in this series are Bob and Michelle Fish from Biggby Coffee and One Bigg Island In Space. With 400+ franchises in 12 states across the United States and 100 more already signed, Biggby is exceeding growth expectations that appear to be unaffected by the current challenges facing most businesses related to price and supply.In this eye-opening episode of The Daily Coffee Pro by Map It Forward, host Lee Safar welcomes Bob and Michelle Fish to discuss the hidden struggles within the coffee industry. From farmers abandoning their farms due to systemic issues to the comparison with the struggles of the Syrian people, the conversation delves deep into the complexities of the coffee supply chain. The episode highlights the importance of direct trade, regenerative farming, and the economic challenges coffee producers face. With insights into their journey starting from 2018, Bob and Michelle unveil their mission to reform coffee sourcing and eliminate industry corruption. This is a must-watch for anyone passionate about coffee sustainability and ethical sourcing.00:00 The Crisis in Coffee Farming00:33 Introduction to Regenerative Coffee Farming Workshops On-Demand01:54 Meet Bob and Michelle Fish02:38 A Personal Connection to Syria07:40 The Reality of Coffee Production12:36 The Black Curtain of Coffee14:36 Systemic Poverty and Economic Colonialism26:13 Corruption in the Coffee Industry29:37 A Call for Change32:23 Conclusion and Next Episode TeaserConnect with Bob and Michelle here:https://www.onebiggislandinspace.com/https://www.biggby.com/https://www.youtube.com/channel/UClWNU4DXZ9fA6u96Yf-4o_g ••••••••••••••••••••••••••••••••Support this podcast by supporting our Patreon:https://bit.ly/MIFPatreon••••••••••••••••••••••••••••••••The Daily Coffee Pro by Map It Forward Podcast Host: Lee Safarhttps://www.mapitforward.coffeehttps://www.instagram.com/mapitforward.coffeehttps://www.instagram.com/leesafar••••••••••••••••••••••••••••••••
Originally Uploaded October 24th, reloaded December 1st. For Media Business Episode 80: Tony Conley has a three-part conversation welcoming Rodney Palmer Owner of 8 Biggby Coffee locations, Co-owner of Mercy Ambulance, Motivational Speaker & Coach, Former varsity basketball coach at Williamston High School. Questions included: How is the coffee business? How do you find quality employees? What are the biggest challenges for small businesses in Michigan? Tony Conley interviews Rodney Dean Palmer, owner of 8 Biggby Coffees in Michigan, on the Michigan Business Network. Palmer discusses his business experiences, challenges in the Michigan business climate, and insights into running a successful franchise. He highlights the impact of regulations on small businesses, citing a $400,000 cost increase due to governmental overrides on a $1.2 million coffee shop project in Belding. Palmer shares his journey into the Biggby Coffee business, emphasizing the importance of following the franchise system. He also discusses the hiring process, the skills required for baristas, and the importance of creating a positive work environment. Palmer stresses the need for personal growth in leadership and the importance of building relationships with employees. The conversation also touches on the challenges faced by small businesses in Michigan and potential improvements to make the state more business-friendly. Introduction to Rodney Dean Palmer and Biggby Coffee Tony Conley introduces Rodney Dean Palmer, owner of 8 Biggby coffees throughout Michigan. Palmer is also starting a public speaking business as a motivational speaker. Michigan Business Climate and Regulatory Challenges Palmer discusses the challenging business climate in Michigan, particularly focusing on excessive regulations. He cites an example where governmental overrides increased the cost of a $1.2 million coffee shop project in Belding by $400,000. Biggby Coffee Business and Training Process Palmer shares how he got into the Biggby Coffee business through his son's influence. He describes the six-week training process for new franchisees, including four weeks of barista training and two weeks of management training. Challenges and Rewards of Owning Biggby Coffees Palmer discusses the challenges and rewards of owning multiple Biggby coffee shops. He emphasizes the importance of following the franchise system and the joy of engaging with customers and serving high-quality coffee. Hiring Process and Employee Management Palmer talks about the hiring process for baristas and the importance of creating a positive work environment. He stresses the need to build relationships with employees and support their personal growth. Leadership and Small Business Management The conversation shifts to leadership and management in small businesses. Palmer emphasizes the importance of personal growth for leaders and building strong relationships with employees. Improving Michigan's Business Climate Palmer discusses potential improvements to make Michigan more small business-friendly, including reducing regulations and simplifying the tax code. He compares Michigan's business climate unfavorably to other states like Indiana and Ohio. » Visit MBN website: www.michiganbusinessnetwork.com/ » Watch MBN's YouTube: www.youtube.com/@MichiganbusinessnetworkMBN » Like MBN: www.facebook.com/mibiznetwork » Follow MBN: twitter.com/MIBizNetwork/ » MBN Instagram: www.instagram.com/mibiznetwork/
Guest Bio:Ed Buison is an Area Representative of BIGGBY® COFFEE in Oakland County, Michigan. He's a B.S. graduate in Computer Science and a Master's recipient in Business Administration from Wayne State University, with a decade of experience in computer programming. Together with his wife, Eileen, Ed has two other businesses—Avalon Care, LLC and CuCenTech—and the pair now have their third and fourth BIGGBY® COFFEE branches in development. Ed's love languages are words of affirmation and physical touch. Key Points From This Episode: [01:26] Laura and Mike's current thoughts and feelings about AI in business.[09:43] Welcoming Ed Buison as he explains who he is and what he does.[11:15] How he found BIGGBY®, and why he decided to join the community.[16:16] Why he and his wife Eileen chose entrepreneurship in a time of financial unrest.[18:41] The pros and cons of going into business with your spouse.[20:37] How Ed went from shy to confident, and why he prioritizes caring for his staff.[26:30] Ed and Eileen's protocol for cultivating their unique and inspirational office culture.[33:47] Why their colleagues handed them the BIGGBY® COFFEE Purpose Award for 2024.[35:26] Bringing experts to the office and other ways Ed helps his staff succeed.[38:51] A closer look at how he develops leaders at work.[43:06] Ed details his primary love language.[46:31] Why office personality tests are an important work-in-progress for Ed and his team.[47:55] Using Megan as a case study for how Ed and Eileen support and reward their staff.[50:40] Ed's biggest goals and how he hopes to achieve them.[54:38] Key takeaways from today's conversation. Quotes: “What really drew us [into BIGGBY®] was the idea of supporting your community, because we do believe that as a business, you are – obligated or you have to give back to the community because those are your customers; they're the ones supporting you.” — Ed Buison [0:14:20] “[As] you do things more and more, you get more comfortable, and then maybe you even start to enjoy it.” — Ed Buison [0:24:47] “I always believe that the people within an organization are a reflection of the culture of the organization, which is truly established and nurtured by the owner; by the leader.” — @MikeJMcfall [0:26:33] “We hate to lose good [staff members] but we're so happy that we've been a part of this connection to get them to the next step.” — Ed Buison [0:30:10] “We don't do it for the recognition but it is nice when you're recognized.” — Ed Buison [0:44:48]RESOURCES: [04:12] ‘How To Lead Through AI Anxiety: Strategies For The Modern Workplace'[16:16] Eileen Buison on LinkedIn[16:16] Avalon Care, LLC[16:16] CuCenTech[27:39] The 5 Love Languages[42:51] The 5 Languages of Appreciation in the Workplace[50:50] The Moonshot Guidebook[55:56] PNC Bank FOLLOW: Follow Ed Buison:LinkedIn FOLLOW:Follow Laura Eich:LinkedInFacebookInstagram Follow Mike McFall:WebsiteLinkedInFacebookXInstagram Follow BIGGBY® COFFEE & LifeLabTM:WebsiteFacebookXInstagramLinkedInAbout LifeLabTM ABOUT LOVE IN LEADERSHIP:At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we're out to prove that financial success and healthy workplace culture aren't two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren't miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they're joined by guests from around the world to learn how they are fostering a culture of love and growth in the world's most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.Learn more at: loveinleadershippodcast.com ABOUT THE HOSTS:Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.Mike is also the author of Grind, a book which focuses on early-stage businesses and how to establish positive cash flow. Laura Eich is BIGGBY® COFFEE's Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE's in-house culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers.
Rick Loera is a dedicated BIGGBY® COFFEE franchise owner and the 2024 BIGGBY Cup Winner, recognized for his commitment to fostering a positive work environment. With a background of nearly 30 years in restaurant management, including roles with Bob Evans and Outback Steakhouse, Rick brings a wealth of experience in leadership and team development. Now leading multiple BIGGBY locations in Ohio, he emphasizes speed, customer experience, and BIGGBY's core values to create a thriving, community-focused business. Key Points From This Episode: [06:56] Rick Loera, franchise owner of BIGGBY® Coffee Elyria and BIGGBY Cup winner.[09:45] A history of the BIGGBY® Cup, what it is, and how it's awarded.[12:04] Rick's time working at Bob Evans and how he became a BIGGBY® franchise owner.[15:55] Powerful leadership lessons from Rick's years of restaurant management experience.[19:32] Unpacking the distinctions between management and leadership.[21:22] How Rick makes sure he engages in growth and continuous learning.[23:08] The number one factor in creating a workplace where people want to show up.[29:25] Tips for creating a fun, engaging, and creative work environment.[31:35] Rick's thoughts on the concept of love in the workplace.[36:06] BIGGBY®'s PERC philosophy and other similar guiding principles.[42:35] An anecdote about BIGGBY®'s Farm-Direct certification and environmental ethos.[45:27] Rick's dream to expand the BIGGBY® locations in Lorain County.[48:46] Reflections on today's conversation and Rick's leadership lessons. Quotes: “People get in that position and think, ‘Okay, now, I'm a leader because I'm a manager.' — There is just so much more to leadership than [there is to] management. — Leadership is truly about growing people.” — Rick Loera [0:19:57] “Managing is just managing processes. Leadership is all about growing people. And if you don't grow your people, you're not growing yourself.” — Rick Loera [0:20:46] “We have to create a positive work environment for our people.” — Rick Loera [0:23:35] “Sometimes, as leaders, you think that you may know everything, right? You don't. Embrace feedback.” — Rick Loera [0:27:36] “You have to love what you do. And if you don't love what you do, then it is not going to filter down to your team, to your managers, and even to your customers.” — Rick Loera [0:31:39]RESOURCES: [22:25] Rick's recommendations for continuous growth and learning Switch and Raving Fans.[46:46] Check out Rick's BIGGBY® Coffee location at 831 Cleveland Street in Elyria, Ohio. FOLLOW:Follow Laura Eich:LinkedInFacebookInstagram Follow Mike McFall:WebsiteLinkedInFacebookXInstagram Follow BIGGBY® COFFEE & LifeLabTM:WebsiteFacebookXInstagramLinkedInAbout LifeLabTM ABOUT LOVE IN LEADERSHIP:At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we're out to prove that financial success and healthy workplace culture aren't two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren't miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they're joined by guests from around the world to learn how they are fostering a culture of love and growth in the world's most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.Learn more at: loveinleadershippodcast.com ABOUT THE HOSTS:Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.Mike is also the author of Grind, a book which focuses on early-stage businesses and how to establish positive cash flow. Laura Eich is BIGGBY® COFFEE's Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE's in-house culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers.
Guest Bio:Alisha Beck, originally from southeast Michigan, has a rich background in people-oriented roles. Starting her career at Dunkin Donuts, she transitioned to BIGGBY® COFFEE, where she has held various positions at store and home office levels, including personal development mentoring, culture development, and employee coaching. Alisha currently holds the title of People Development Mentor and is a key part of the LifeLab team. Outside of work, she is a mom, wife, and dog mommy and lives in Farmington, Michigan. Key Points From This Episode: [05:16] Alisha Beck's career journey to People Development Mentor at BIGGBY® COFFEE.[11:35] Her transition from traditional operations to The Life You Love Laboratory.[14:00] Alisha's leadership superpower and what she learned from her time at Dunkin Donuts.[17:28] The origins of the Life You Love Workshops and how Alisha helped develop them.[20:46] How these workshops benefit and impact the lives of participants.[24:01] Inspiring stories of transformation and connection from the Life You Love Workshops.[29:01] Key lessons from the Harvard case study on the Life You Love Workshops.[30:51] How these workshops would need to change for greater adoption among franchisees.[32:48] The value of these workshops for young people.[36:23] BIGGBY'®s Vision Store program and its goal to improve workplace culture in the US.[37:56] What Alisha and Laura would wish for if they had a magic wand.[41:56] Top challenges in getting people to take part in non-traditional programs.[46:23] An overview of today's episode and Alisha's passion for her work. Quotes: “Our purpose is to support you in building a life you love. And I am just so naturally drawn to that as a person because I have always wanted to inspire people to do exactly that.” — Alisha Beck [0:11:57] “When we started building what we call the boost sphere, I felt really passionate about what that work was going to be turning into, and I wanted to have a seat at the table to help build it and help create it and help grow it.” — Alisha Beck [0:13:10] “Part of [our quest] and that we're trying to prove is that this work is how you are going to be profitable. – It can feel like an afterthought, and it can feel like something that can happen later, but when we keep waiting until after, we might miss that [opportunity].” — Alisha Beck [0:32:12] “If I could wave a magic wand, it would somehow be finding a way to engage the owner-operators more. And that is a lot of the work that we are focused on this year.” — Alisha Beck [0:38:49]RESOURCES: [16:27] Discover LifeLabTM: The Life You Love LaboratoryTM[16:57] Learn about the Life You Love LaboratoryTM Workshop Series.[36:23] Gain insights on BIGGBY'®s Vision Store program.[42:29] Find out how to take the Life You Love Assessment.Follow Alisha BeckLinkedInInstagramLinketree FOLLOW:Follow Laura Eich:LinkedInFacebookInstagram Follow Mike McFall:WebsiteLinkedInFacebookXInstagram Follow BIGGBY® COFFEE & LifeLabTM:WebsiteFacebookXInstagramLinkedInAbout LifeLabTM ABOUT LOVE IN LEADERSHIP:At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we're out to prove that financial success and healthy workplace culture aren't two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren't miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they're joined by guests from around the world to learn how they are fostering a culture of love and growth in the world's most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.Learn more at: loveinleadershippodcast.com ABOUT THE HOSTS:Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.Mike is also the author of Grind, a book which focuses on early-stage businesses and how to establish positive cash flow. Laura Eich is BIGGBY® COFFEE's Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE's in-house culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers.
BIGGBY Coffee feels more like a family than a typical franchise. In this live-recorded episode from the BIGGBY Nation Summit, we dive into the power of community in business. Hosts Mike McFall and Laura Eich, joined by a live audience of franchisees and staff, use the BIGGBY brand as a lens to discuss how to foster relationships and culture within a franchise network. They explore the core elements of a successful franchise system and emphasize the importance of authentic relationships for long-term success.Laura shares her insights on the unique bonds within the BIGGBY community, while Mike opens up about his franchising journey. Together, they discuss the value of attending annual conferences, building strong community ties, and why collaborative decision-making is key to organizational success. The episode wraps up with a Q&A session where Mike and Laura address common challenges faced by franchise owners, offering solutions rooted in mutual support and mentorship. Don't miss this insightful discussion; tune in now! Key Points From This Episode:[01:02] Outline of what to expect from today's episode in front of a live studio audience. [03:21] BIGGBY Nation Summit and how building relationships leads to business success.[07:35] Laura and Mike talk about their biggest takeaways from this year's summit. [09:41] How to approach the process of decision-making within a franchised business.[10:32] Hear about the progress and impact of BIGGBY's Farm-Direct Coffee program.[13:01] Discover the difference between the importance of self-care and community care.[14:23] Surprise giveaway for our live audience: LifeLab team-building kits.[15:30] Mike and Laura unpack the concept and power of human-centric leadership.[20:05] Tips and recommendations for getting your team excited for networking events.[25:03] Find out what makes the BIGGBY brand and culture different from its competitors.[29:55] Laura shares how BIGGBY has supported her in her new endeavors as a mom.[33:18] Mike explains the idea of fluidity in leadership and provides examples.[37:48] Learn about the benefits of becoming a franchisee and how to get started. Quotes:“When you are part of a franchise system, or at least part of what I consider to be a healthy franchise system, you've got a whole bunch of people doing the same thing you're doing day in and day out that have a vested interest in your success.” — @MikeJMcFall [0:04:02]“[BIGGBY is] selling a coffee that improves communities.” — Laura Eich [0:12:18]“Your organization should start with taking care of people as its basis.” — @MikeJMcFall [0:15:37]"Aggregate time is important. I get it, but perception to me is more important."— @MikeJMcFall[0:27:16]RESOURCES:[00:00]BIGGBY Nation Summit.[05:43] See the International Franchise Association (IFA) for more information.[10:03] The Disney movie Frozen 2 and the song The Next Right Thing.[13:18] Learn more about LifeLab and how it brings people together.[25:03] Other coffee franchises: Scooter's Coffee and 7 Brew.[28:00] Another coffee brand, Dutch Bros. FOLLOW:Follow Laura Eich:LinkedInFacebookInstagram Follow Mike McFall:WebsiteLinkedInFacebookXInstagram Follow BIGGBY® COFFEE & LifeLabTM:WebsiteFacebookXInstagramLinkedInAbout LifeLabTM ABOUT LOVE IN LEADERSHIP:At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we're out to prove that financial success and healthy workplace culture aren't two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren't miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they're joined by guests from around the world to learn how they are fostering a culture of love and growth in the world's most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.Learn more at: loveinleadershippodcast.com ABOUT THE HOSTS:Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.Mike is also the author of Grind, a book which focuses on early-stage businesses and how to establish positive cash flow. Laura Eich is BIGGBY® COFFEE's Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE's in-house culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers.
Welcome back to Love in Leadership! In the season two premiere, Laura and Mike dive into how BIGGBY® COFFEE is doubling down on leadership rooted in love and personal growth. They discuss recent shifts, from Mike's return to a day-to-day focus to Laura's expanded role that includes leading the BIGGBY COFFEE Operations team as well as the Life You Love Laboratory™, a leadership incubator designed to foster personal and professional development. Reflecting on past challenges, such as integrating external hires with BIGGBY®'s unique culture, they share how these lessons have shaped a stronger, more aligned vision for the company.Looking ahead, Mike and Laura reveal their plans for the LoveJoy Retreat Center, designed to deepen connections and encourage leadership growth. They also share their vision for the podcast, a restorative, people-first workplace, and an exciting live podcast recording at the 2024 BIGGBY® Nation Summit, plus so much more! Packed with insights on leadership, culture, and leading with heart, this episode is not to be missed!Key Points From This Episode:[00:34] Catch up with Mike and Laura: what has changed at BIGGBY® and LifeLab™.[09:45] Lessons for CEOs on integrating external hires with a company's unique culture.[12:01] Reflections on our recent leadership retreat and why it was so great.[14:32] Grind and Grow: insight into Mike's book series project and what's to come.[16:58] Exciting news about the highly anticipated Love Joy Retreat Center.[20:48] A sneak peek of what to expect at the 2024 BIGGBY® Nation Summit![28:06] The vision for Season 2 and beyond of the Love in Leadership podcast.[30:17] What it means to be a restorative organization that develops its employees.[38:19] Why a supportive, people-first workplace isn't all sunshine and rainbows.[42:02] Your invitation to share the amazing business leaders you want to hear from.Quotes:“[The new leaders] all brought their understanding of what a culture should be – We didn't powerfully introduce them to our culture – What should have happened was – there should have been an amalgamation of all of that into something new that's even better and more powerful.” — @MikeJMcFall[0:06:26]“It's so powerful to get people out of their norm, out of their comfort zone, and into a place where you can just be: – be a person, be together, be vulnerable, and be authentic.” — Laura Eich [0:19:51]“[BIGGBY®'s] differentiator is going to continue to be a people-centric company, where [people are] creating your cup of coffee, greeting you at the window, probably by name, and asking about your kids – That's our biggest difference maker in the world.” — Laura Eich [0:22:09]“The big fantasy for [this podcast] is that we are able to compel people to be powerful in their own lives and make decisions to work for employers who are supporting them in their development.” — @MikeJMcFall[0:28:36]“It doesn't have to be that work leaves you worse than it found you. It can leave you better than it found you.” — Laura Eich [0:31:24]RESOURCES:[13:15] Beyond High Performance: What Great Coaches Know About How the Best Get Better[14:32] Grind and Grow by Mike McFall[42:02] Email us about the business leaders you want to hear from on the podcast! FOLLOW:Follow Laura Eich:LinkedInFacebookInstagram Follow Mike McFall:WebsiteLinkedInFacebookXInstagram Follow BIGGBY® COFFEE & LifeLabTM:WebsiteFacebookXInstagramLinkedInAbout LifeLabTM ABOUT LOVE IN LEADERSHIP:At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we're out to prove that financial success and healthy workplace culture aren't two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren't miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they're joined by guests from around the world to learn how they are fostering a culture of love and growth in the world's most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.Learn more at: loveinleadershippodcast.com ABOUT THE HOSTS:Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.Mike is also the author of Grind, a book which focuses on early-stage businesses and how to establish positive cash flow. Laura Eich is BIGGBY® COFFEE's Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE's in-house culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers.
Bridging VisionsWorkplaces, parenthood, and the quest for fulfillmentCORE TOPICS + DETAILS:[1:49] - The Power of VisioningLooking forward to look backwardLaura shares a personal story about how a visioning exercise led her to reconsider her stance on having children, illustrating how professional tools and exercises can profoundly influence personal life choices. This story highlights the unexpected ways in which professional development activities can spur personal revelations and lead to significant life decisions.[9:30] - Parenting and the WorkplaceHow a parent and a manager alignMike offers his perspective on parenting and workplace culture, including the evolution towards providing growth opportunities and supportive, encouraging environments in both areas. This comparison sheds light on the shift towards nurturing environments more broadly, whether in the context of raising children or fostering employee growth. When you want to be a great leader, ask yourself: what would a parent do?[24:00] - The Ongoing Challenge of Remote WorkThe new norms bring new barriers to overcomeThe conversation arrives at the continued complexities and adjustments required in the era of remote work, including balancing workloads and helping employees manage their time effectively without the traditional office environment. Mike and Laura agree that we must acknowledge both the benefits and challenges of remote work, emphasizing the importance of self-care and effective work habits for holistic success.[41:30] - Companies that Support the IndividualGetting to the heart of “Love in Leadership”Mike shares his vision for companies to actively engage with employees' aspirations and work together to support their achievement. It's essential to find a balance between individual responsibility and organizational support, a model where companies take a proactive role in encouraging — and actively developing — employee growth and satisfaction.RESOURCES:[55:01] Build a Life You LoveFOLLOW:Follow Laura Eich:LinkedInFacebookInstagramFollow Mike McFall:WebsiteLinkedInFacebookXInstagramFollow BIGGBY® COFFEE & LifeLabTM:WebsiteFacebookXInstagramLinkedInAbout LifeLabTMABOUT LOVE IN LEADERSHIP:At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we're out to prove that financial success and healthy workplace culture aren't two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren't miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they're joined by guests from around the world to learn how they are fostering a culture of love and growth in the world's most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.Learn more at: loveinleadershippodcast.comABOUT THE HOSTS:Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.Mike is also the author of Grind, a book which focuses on early stage businesses and how to establish positive cash flow.Laura Eich is BIGGBY® COFFEE's Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE's inhouse culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers. PRODUCED BY DETROIT PODCAST STUDIOS:In Detroit, history was made when Barry Gordy opened Motown Records back in 1960. More than just discovering great talent, Gordy built a systematic approach to launching superstars. His rigorous processes, technology, and development methods were the secret sauce behind legendary acts such as The Supremes, Stevie Wonder, Marvin Gaye, Diana Ross and Michael Jackson.As a nod to the past, Detroit Podcast Studios leverages modern versions of Motown's processes to launch today's most compelling podcasts. What Motown was to musical artists, Detroit Podcast Studios is to podcast artists today. With over 75 combined years of experience in content development, audio production, music scoring, storytelling, and digital marketing, Detroit Podcast Studios provides full-service development, training, and production capabilities to take podcasts from messy ideas to finely tuned hits. Here's to making (podcast) history together.Learn more at: DetroitPodcastStudios.com
HR: Human Revolution (featuring Katrina Ghazarian)Putting the human back in human resourcesGUEST BIO:Katrina Ghazarian is a dynamic CEO of Gameday HR, known for her innovative approach to human resources and workplace culture. With a background that spans from banking to HR, she brings a unique blend of practical experience and insightful leadership to her role. Katrina is recognized as one of the top HR consultants in the nation, driven by her deep passion for people and commitment to employee success. Katrina advocates for proactive change in corporate America, focusing on holistic development and the power of a positive and inclusive workplace environment.LinksLinkedInInstagramCORE TOPICS + DETAILS:[0:30] - Insecurity: From College to the Job HuntFlipping the script on the employer-applicant relationshipMike McFall opens the conversation by discussing his recent interaction with college students. He observes their insecurity regarding employment, noting their perception of employers as all-knowing entities. Mike remarks, "They're so insecure about the process... like the employer is this all-knowing czar." The truth, he says, is much different — employers are often trying to figure things out as they go, and in new employees they're looking for a partner to help them do it.[23:55] - There Is No “Traditional” WorkweekLonger hours don't add up to better performanceMike and the gang question the conventional 40-60 hour workweek in corporate America, proposing that optimal performance doesn't necessarily correlate with longer hours. He challenges the notion of hard work equating to actual output. We tend to assume that the people who work the hardest make the most impact, but this isn't always the case.[33:10] - Flexibility, Autonomy, and JoyHow work life has changed in the last decadeThe team highlights how the evolution of workplace flexibility, particularly the shift towards hybrid work environments, has made the professional world much more human-friendly. Katrina emphasizes the importance of adapting to modern work demands, and how the last ten years has seen a monumental shift in flexibility of schedules and the physical places people can work and work from — though there's still a long way to go.[42:12] - HR as Human Growth AdvocatePutting the “human” back in “human resources”Katrina discusses the significance of HR in facilitating not just professional but personal growth of employees. She shares her belief that love in leadership means “accepting everyone for who they are as they are now,” combining this acceptance with the ambition to be a true resource for spiritual growth for every individual at your organization.[1:00:57] - Busting Stereotypes in HR and BusinessHow Katrina is helping change the game in HRKatrina challenges the traditional perceptions and stereotypes in HR and business, particularly regarding women in leadership roles. She advocates for a more inclusive and understanding approach, saying: "You have to be a good person, which means you have got to do a lot of your inner work." This flies in the face of the profits-first, people-second approach of many companiesRESOURCES:[11:24] Gameday HR[59:52] Loving What Is, by Byron Katie[1:00:57] Women Who Run with the Wolves, by Clarissa Pinkola Estés[1:02:06] Letting Go, by David R. HawkinsFollow Katrina Ghazarian:LinkedInInstagramFollow Laura Eich:LinkedInFacebookInstagramFollow Mike McFall:WebsiteLinkedInFacebookXInstagramFollow BIGGBY® COFFEE & LifeLabTM:WebsiteFacebookXInstagramLinkedInAbout LifeLabTMABOUT LOVE IN LEADERSHIP:At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we're out to prove that financial success and healthy workplace culture aren't two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren't miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they're joined by guests from around the world to learn how they are fostering a culture of love and growth in the world's most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.Learn more at: loveinleadershippodcast.comABOUT THE HOSTS:Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.Mike is also the author of Grind, a book which focuses on early stage businesses and how to establish positive cash flow.Laura Eich is BIGGBY® COFFEE's Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE's inhouse culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers. PRODUCED BY DETROIT PODCAST STUDIOS:In Detroit, history was made when Barry Gordy opened Motown Records back in 1960. More than just discovering great talent, Gordy built a systematic approach to launching superstars. His rigorous processes, technology, and development methods were the secret sauce behind legendary acts such as The Supremes, Stevie Wonder, Marvin Gaye, Diana Ross and Michael Jackson.As a nod to the past, Detroit Podcast Studios leverages modern versions of Motown's processes to launch today's most compelling podcasts. What Motown was to musical artists, Detroit Podcast Studios is to podcast artists today. With over 75 combined years of experience in content development, audio production, music scoring, storytelling, and digital marketing, Detroit Podcast Studios provides full-service development, training, and production capabilities to take podcasts from messy ideas to finely tuned hits. Here's to making (podcast) history together.Learn more at: DetroitPodcastStudios.com
Words, Actions, and Where They Meet (featuring Alisha Beck, Jeremy DeRuiter, & Brie Roper)A dive into the principles guiding the Life You Love LaboratoryTMGUEST BIO:Alisha Beck, originally from southeast Michigan, has a rich background in people-oriented roles. Starting her career at Dunkin Donuts, she transitioned to BIGGBY® COFFEE where she has held various positions at store and home office levels, including personal development mentoring, culture development, and employee coaching.LinkedInJeremy DeRuiter's journey began as a barista at Michigan State University, leading to various roles at BIGGBY® COFFEE. With an initial ambition to become a high school teacher, he found his calling in training and operations within the company. His experience covers a broad spectrum, including training, operations, and marketing. Jeremy is now a key figure in the Life You Love LaboratoryTM, focusing on leadership development and improving workplace culture.LinkedInBrie Roper made her way from a job at TGI Fridays to a significant role at BIGGBY® COFFEE. Beginning as a barista, she moved through various positions including store leadership and business coaching, and now is a part of the home office team. Brie is loved at BIGGBY® COFFEE for her enthusiasm, commitment to positive workplace culture, and her role as a people development mentor.LinkedInCORE TOPICS + DETAILS:[1:00] - The Power of the Words We UseWhy it's more than just semanticsOne thing that sets BIGGBY® COFFEE apart from some other organizations — and may seem at odds with its unconventional, progressive approach — is its emphasis on using the right language. As Laura says: “It's really freaking hard to keep language straight within an organization.”So, why does language matter? Because language shapes culture. The collective understanding and use of specific terms play a crucial role in defining the values and beliefs that underpin the organizational culture.[13:48] - Empower Individuals, Empower OrganizationsFocusing on the one elevates the manyIf you want to make your organization more successful, you have to focus on making your people more successful — not as employees, but as human beings. When you develop people from a holistic perspective, helping inspire personal growth, you ultimately enhance workplace culture and create a sense of well-being that leads employees to genuinely love working for your organization.[48:26] - Engagement: More Than a BuzzwordWhy employee engagement should be a top priority for any companyJeremy brings us back to basics with a simple, unavoidable question: “Are your people engaged, yes or no?”This might seem like an oversimplification, but the truth is that employee engagement might just be the #1 most effective measurement of success at an organization. Why? Because engaged employees indicate a culture of trust and psychological safety, both critical for a thriving work environment.[1:10:06] - What We Expect from Our WorkplacesIt's not 1920 — or even 2020 — anymore.Too many companies are still trying to give their employees what people were asking for a hundred years ago — or even five years ago. But what people want now is flexibility and openness. They want reasonable work arrangements, nurturing environments, open communication, and genuinely fulfilling relationships within their organization.Great human-centric leaders focus on giving them those things. As Mike says, “I want every employee to walk into work and demand human-centric leadership.” The goal is to transform workplace culture into one where leaders genuinely care for the well-being and development of their team members.RESOURCES:[9:21] BIGGBY COFFEE Franchising®[10:11] Live You Love LaboratoryTMFollow Alisha Beck:LinkedInFollow Jeremy DeRuiter:LinkedInFollow Brie Roper:LinkedInFollow Laura Eich:LinkedInFacebookInstagramFollow Mike McFall:WebsiteLinkedInFacebookXInstagramFollow BIGGBY® COFFEE & LifeLabTM:WebsiteFacebookXInstagramLinkedInAbout LifeLabTMABOUT LOVE IN LEADERSHIP:At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we're out to prove that financial success and healthy workplace culture aren't two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren't miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they're joined by guests from around the world to learn how they are fostering a culture of love and growth in the world's most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.Learn more at: loveinleadershippodcast.comABOUT THE HOSTS:Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.Mike is also the author of Grind, a book which focuses on early stage businesses and how to establish positive cash flow.Laura Eich is BIGGBY® COFFEE's Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE's inhouse culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers. PRODUCED BY DETROIT PODCAST STUDIOS:In Detroit, history was made when Barry Gordy opened Motown Records back in 1960. More than just discovering great talent, Gordy built a systematic approach to launching superstars. His rigorous processes, technology, and development methods were the secret sauce behind legendary acts such as The Supremes, Stevie Wonder, Marvin Gaye, Diana Ross and Michael Jackson.As a nod to the past, Detroit Podcast Studios leverages modern versions of Motown's processes to launch today's most compelling podcasts. What Motown was to musical artists, Detroit Podcast Studios is to podcast artists today. With over 75 combined years of experience in content development, audio production, music scoring, storytelling, and digital marketing, Detroit Podcast Studios provides full-service development, training, and production capabilities to take podcasts from messy ideas to finely tuned hits. Here's to making (podcast) history together.Learn more at: DetroitPodcastStudios.com
If You Want to Change the World (featuring Nathan Havey)Nathan Havey on conscious capitalism, leadership caps, and moreGUEST BIO:Nathan Havey is on a mission to redefine success in the business world. He's also the mastermind who helped transform BIGGBY® COFFEE into a beacon of conscious capitalism. He's since developed a network of over 65 top-tier consultants worldwide through his work with Conscious Capitalism Inc. Nathan's passion for storytelling shines through in his award-winning film, "Beyond Zero," which has been a hit with heavyweights like KKR, UPS, and academic stalwarts like Yale and the University of Michigan, all using it to champion the expanded game of business.At the Institute for Corporate Transformation, Nathan co-founded, he's the voice behind the hit podcast series "10 Things You Should Know About Stakeholder Capitalism." He's also the brains behind the Intrapreneur Accelerator, a cutting-edge change leadership program. Nathan's also speaker and trainer, collaborating with visionaries worldwide to create a future where business benefits everyone.Links:LinkedInCORE TOPICS + DETAILS:[1:57] - Make a Mess FirstMake a mess, then clean it up betterLaura discusses the annual planning phase in businesses, likening it “pulling all the clothes out and dumping them on the ground” when you clean your closet out. This represents the discomfort and uncertainty businesses face during strategic planning, emphasizing the emotional and psychological impacts of business processes. It's uncomfortable when your company's dirty laundry is dumped on the ground for all to see — because then it has to be dealt with. But this is the beginning of positive transformation.[3:07] - Anxiety, Stress, and LeadershipThe upside to anxietyMike and Nathan discuss how anxiety and stress, often seen as challenges to be overcome in leadership, can actually be critical and productive elements in leadership and business. This conversation shifts the perspective on these emotions, suggesting they can be drivers for success and growth. After all, anxiety and stress are often our brain trying to tell us something — and can even give us the critical energy that makes the process of transformation effective and worthwhile.[9:08] - When Business is More than BusinessIf you want to change the world, start with companiesNathan believes that society undervalues the importance of businesses and corporations in positively impacting society. He talks about expanding the role of business beyond traditional metrics to enhance this social aspect further. When we adopt a more holistic view of business in society, it not only increases the potential for transformation — it also puts positive pressure on corporate leaders to do more than just turn a profit.[21:49] - Your Culture Doesn't Stop at the OfficeEmployees take cultures homeWe often think about workplace cultures ending outside the workplace. But research shows that your employees take your workplace culture home with them — and, more importantly, into their communities. Workplace environments significantly influence not only employees' professional growth but also their personal lives and community interactions. By fostering positive workplace cultures that emphasize listening and support, businesses can contribute to healthier societal dynamics, even reducing issues like marital stress and improving overall community well-being.[47:46] - The Dreaded Leadership CapWhat to do when your leaders reach their potentialNathan introduces us to the idea of 'leadership caps', suggesting that every leader has a limit to their capabilities. When team members reach this cap, they either leave or disengage, highlighting the need for ongoing growth and development in leadership to prevent stagnation and maintain team motivation. Basically, it means that you can't simply assume leaders will keep growing and developing simply by doing their jobs.As Nathan says: "If you don't have structures for you to get served that stuff, then you stop growing."RESOURCES:[11:30] Conscious Capitalism, Inc.[12:07] Nathan's Film: Beyond Zero[8:24] Nathan's Podcast: 10 Things You Should Know About Stakeholder CapitalismFollow Nathan Havey:LinkedInFollow Laura Eich:LinkedInFacebookInstagramFollow Mike McFall:WebsiteLinkedInFacebookXInstagramFollow BIGGBY® COFFEE & LifeLabTM:WebsiteFacebookXInstagramLinkedInAbout LifeLabTMABOUT LOVE IN LEADERSHIP:At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we're out to prove that financial success and healthy workplace culture aren't two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren't miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they're joined by guests from around the world to learn how they are fostering a culture of love and growth in the world's most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.Learn more at: loveinleadershippodcast.comABOUT THE HOSTS:Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.Mike is also the author of Grind, a book which focuses on early stage businesses and how to establish positive cash flow.Laura Eich is BIGGBY® COFFEE's Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE's inhouse culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers. PRODUCED BY DETROIT PODCAST STUDIOS:In Detroit, history was made when Barry Gordy opened Motown Records back in 1960. More than just discovering great talent, Gordy built a systematic approach to launching superstars. His rigorous processes, technology, and development methods were the secret sauce behind legendary acts such as The Supremes, Stevie Wonder, Marvin Gaye, Diana Ross and Michael Jackson.As a nod to the past, Detroit Podcast Studios leverages modern versions of Motown's processes to launch today's most compelling podcasts. What Motown was to musical artists, Detroit Podcast Studios is to podcast artists today. With over 75 combined years of experience in content development, audio production, music scoring, storytelling, and digital marketing, Detroit Podcast Studios provides full-service development, training, and production capabilities to take podcasts from messy ideas to finely tuned hits. Here's to making (podcast) history together.Learn more at: DetroitPodcastStudios.com
On today's episode of the Entrepreneur Evolution Podcast, we are joined by Michael McFall. Michael McFall is the co-founder and co-CEO of BIGGBY COFFEE, the U.S.' third-largest coffee franchise. Having originally started with BIGGBY in 1996 as a minimum wage barista, Mike has held just about every role within the company over the last 26 years. Mike has been on a transformational journey from that of a bootstrapping entrepreneur to a leader of a sophisticated organization. The backbone of that transformation has been learning the value and power of authentic relationships within the organization. Two decades later, BIGGBY COFFEE has over 350 stores open across 12 states. Mike is the author of the Inc. Original book, Grind, and the second book in his trilogy series, Grow, will be released this June. Mike lives in Ann Arbor with his wife Elizaveta and four children. To learn more, visit http://michaeljmcfall.com/ We would love to hear from you, and it would be awesome if you left us a 5-star review. Your feedback means the world to us, and we will be sure to send you a special thank you for your kind words. Don't forget to hit “subscribe” to automatically be notified when guest interviews and Express Tips drop every Tuesday and Friday. Interested in joining our monthly entrepreneur membership? Email Annette directly at yourock@ievolveconsulting.com to learn more. Ready to invest in yourself? Book your free session with Annette HERE. Keep evolving, entrepreneur. We are SO proud of you! --- Support this podcast: https://podcasters.spotify.com/pod/show/annette-walter/support
Here on “The Self-Employed Life,” we often focus on businesses with under five team members, and even one-person businesses. Consequently, we don't often talk about scaling. However, regardless of your business's current size, I want to provide you with the opportunity to think big – even “Biggby.” Today, I'm joined by Mike McFall as we delve into essential insights from his book Grow, exploring crucial facets of business leadership and growth. Mike's journey of co-founding Biggby Coffee reveals the power of practical experience and people-centric approaches over rigid business norms. Together, we unpack the significance of leadership consistency, nurturing a unified workplace culture, and mastering effective communication. Mike McFall is the co-founder and co-CEO of BIGGBY® COFFEE, one of the fastest-growing coffee franchises in the United States. Despite not having an MBA or being a workaholic, McFall has built his career through hard work and real-world experience. He prioritizes people and purpose over business jargon and fancy presentations, and his pragmatic solutions are forged from this philosophy. McFall understands that people are the most important ingredient to any successful enterprise, and he helps employers create a purpose-driven business that will transform the world and improve people's lives. McFall is the author of Grind (2019) and Grow (2023), the first two books in a three-book series, which offer practical advice for entrepreneurs looking to turn their business concepts into successful ventures. He is also a Public Speaker, and teaches a class on entrepreneurialism at The University of Michigan Center of Entrepreneurship. In his free time, McFall plays and coaches hockey and has a Moonshot to one day own the Detroit Red Wings. And be sure to subscribe to The Self-Employed Life in Apple Podcasts or follow us on Spotify or wherever you listen to podcasts so you don't miss an episode. Everything you need can all be found at jeffreyshaw.com. Mike McFall, thank you so much for being here! Remember, you might be in business FOR yourself but you are not in business BY yourself. Be your best self. Be proud and keep changing the world. Guest Contact – MichaelJMcfall.com Grow: Take Your Business from Chaos to Calm by Michael McFall Mike McFall on LinkedIn (in/mike-biggby) Mike McFall on Facebook (@MikeMcFallOfficial) Mike McFall on Instagram (@mikejmcfall) Mike McFall on Twitter/X (@mikejmcfall) BIGGBY® COFFEE Contact Jeffrey – SelfEmployedNewsletter.com Website Books Watch my TEDx LincolnSquare video and please share! Valuable complimentary resources to help you – · The Self-Employed Business Institute- You know you're really good at what you do. You're talented, you have a skill set. The problem is you're probably in a field where there is no business education. This is common amongst self-employed people! And, there's no business education out there for us! You also know that being self-employed is unique and you need better strategies, coaching, support, and accountability. The Self-Employed Business Institute, a five-month online education is exactly what you need. Check it out! · Take The Self-Employed Assessment! Ever feel like you're all over the place? Or frustrated it seems like you have everything you need for your business success but it's somehow not coming together? Take this short quiz to discover the biggest hidden gap that's keeping you from having a thriving Self-Employed Ecosystem. You'll find out what part of your business needs attention and you'll also get a few laser-focused insights to help you start closing that gap. · Have Your Website Brand Message Reviewed! Is your website speaking the right LINGO of your ideal customers? Having reviewed hundreds of websites, I can tell you 98% of websites are not. Fill out the simple LINGO Review application and I'll take a look at your website. I'll email you a few suggestions to improve your brand message to attract more of your ideal customers. Fill out the application today and let's get your business speaking the right LINGO! Host Jeffrey Shaw is a Small Business Consultant, Brand Management Consultant, Business Coach for Entrepreneurs, Keynote Speaker, TEDx Speaker and author of LINGO and The Self Employed Life (May 2021). Supporting self-employed business owners with business and personal development strategies they need to create sustainable success.
Michele Waits, a coffee industry veteran with over 15 years of experience, discusses being announced as Biggby Coffee's new CMO. Waits, who has worked with brands such as Gerber and illycaffè and worked as a VP for Starbucks for over 12 years, shares how her insights will empower the marketing team to connect with Biggby customers in a more individualized way, streamlining and modernizing the concept's efforts. Waits plans to leverage personalized digital marketing and a social media presence in her new role which will allow the brand to be able to connect with its customers how and where they prefer and can discuss how her experience working with household names internationally will help fuel Biggby's growth even further. Key Takeaways: [1:58] - Michelle shares her background in marketing and the 20 years of experience she has. [3:07] - After working for Starbucks for 12 years, Michelle confirms that Starbucks is not a franchise. Michelle's transition to Biggby is a learning curve since it is a franchise. [4:52] - Franchise licensing can be confusing and it is regulated in different ways. [5:45] - A franchise owner is a small business owner. [7:29] - How did the misconception grow that a franchise isn't a small business? [9:56] - Franchising allows you to go into business for yourself but not by yourself. [10:59] - As a franchise owner you have a lot of control but you also have a great deal of support. [14:01] - Michelle describes the things that the franchisor provides to franchisees. [16:13] - Marketing tactics are taught to franchisees to get the demand started even before their location is open. [18:58] - Biggby is proud of their coffee but isn't in the coffee business. They are in the mood-uplifting business. [21:29] - It isn't just about providing a product. It's about providing an experience. [22:36] - There are a lot of things to consider when it comes to a company's footprint. [24:13] - Who is the ideal franchisee for Biggby Coffee? [26:30] - How does Biggby keep the brand consistent across multiple locations? [28:27] - When you've got a strong brand, it will emanate out across locations. Mentioned in This Episode: Biggby Coffee Home Page Biggby Coffee Franchise Site Michelle Waits on LinkedIn
Growing you coffee shop is about more than just adding locations. Growth has to do with developing internal resilience, culture, and practices that are life giving to those who work in the business and to you as the owner. Ultimately the path for sustainable growth is a people-first path and today we are talking with someone who has a lot of experience charting that path. I am thrilled to welcome back to the show, Mike McFall of Biggby Coffee! BIGGBY is a fast-growing coffee franchise with over 350+ locations across the U.S. Within the company, Mike has worked every position, from minimum-wage barista to his current role of Co-CEO. Grow, the second book in Mike's three-book series, picks up where Grind leaves off–when an entrepreneur is in the midst of the bootstrapping entrepreneurial phase and asking, “what's next?” The book offers a strategic blueprint for entrepreneurs trying to reach the promised land of stability and sustainability in their businesses. Filled with real-life examples from Mike's 26 years of experience, Grow plants the seeds to help readers recreate themselves as the leaders their organizations need them to be and take their business from chaos to calm. In this conversation we dive into some of the most critical element outlined in his book that, if applied and practiced, will definitely help you grow your business the right way. We cover: How to recognize the lessons you learn in business Telling the truth Becoming irrelevant Providing emotional stability Cultivating trust Mastering time management and prioritizing Being a constant learner and helping others do the same Links: www.Michaeljmcfall.com www.biggby.com Related episodes: 263 : Founder Friday w/ Mike McFall, Co-Founder of BIGGBY Coffee! 239 : 5 Best Practices for the Best Small Business w/ Henry Lopez 223 : Building a Financially Resilient Business w/ Andrew Carroll 194 : Encore Episode! Leadership in the Cafe: 10 Steps to being a People First Leader | Aired January 17 2017 Visit our awesome Sponsors! GROUND BREAKING BREWING MADE SIMPLE! www.groundcontrol.coffee THE BEST PLANT-BASED BEVERAGES ON THE PLANET! www.Pacificfoodservice.com 30 years of resourcing you with the best products and education! www.coffeefest.com Use Code: "KEYS" for 50% General Admission
Michael McFall, co-CEO and co-founder of Biggby Coffee, joins the podcast to discuss “Grow: Take Your Business From Chaos to Calm.” In his second book, Mike continues the story of his career arc from minimum wage barista to cofounder to organizational leader. The pages reveal the core learnings he picked up along the way about creating the environment needed for sustained commercial success. Mike shared his thoughts on leadership, business, and the conscious capitalism mentality needed to evolve a company from the startup grind to sustainability. Inside the ICE House: https://www.theice.com/insights/conversations/inside-the-ice-house
We are meeting with Laura Eich, BIGGBY® COFFEE's Chief Purpose Officer, to discuss how the coffee house's unique and innovative approach to employee culture and team health through its LifeLab® Program has poised BIGGBY to succeed in today's challenging labor market. Formerly known as BOOST, LifeLab® is a culture incubator as the company works toward its vision of refined human leadership. As the current labor market continues to be challenging, with as many as 11 million job vacancies in the food service industry, BIGGBY® COFFEE's culture centers around uniting the entire BIGGBY® population, ensuring baristas feel they are part of a healthy team and can see a future with the company. Through the LifeLab® program, a remarkable result has been a strong tenure among baristas. Some franchise owners have built an average barista tenure of 3 years, while some have been with the brand for over 20 years! With a strong company culture and a team dedicated to the mission, the concept offers something unique to employees of all levels. In Part Two, we play a clip from one of our most listened to, "Great Quotes in Franchising" podcasts with Gary Occhiogrosso.
Today our special guest is Scott. He is a businessman and the younger brother of Kent and he thinks that Luke is very whiny. You may remember all the bad things that Kent said about Scott from the episode where Kent was talking about all the bad things about Scott, but that didn't really happen. Scott loves fixing most appliances but apparently nobody wants to service Samsung appliances. Today we talk about arthritis, Scott's new puppy, Biggby coffee, putting children in cages, drug peddlers, responsible soda choices, kool-aid and Jenn is finally making plans to start playing Minecraft with the rest of us and we're very excited about it! In a rare BM moment, Jenn and Edward have joined forces to create a crazy hard trivia game consisting only of the most obscure video game related answers presented in a ReverseBurst style. We had Scott on specifically for this show because, just like Luke and Edward he is a nerd, but he is also very competitive. Katie is a girl. Will she beat them in insane trivia? Find out this week - only on Bubbles' Mushrooms! Follow the show on Instagram @bubbmush and email us at bubbmush@gmail.com - Enjoy the show!
Looking to get into the coffee business? This episode of Eye on Franchising is a must-listen! Michelle Waits, Chief Marketing Officer for Biggby Coffee, discusses her experience in the industry and offers advice for those considering franchising. She explains how franchises can be a great way to grow a business, but stresses the importance of finding the right fit for you. Biggby Coffee is a great franchise opportunity with 340 stores and a proven history. With a commitment to helping in their communities. Be ready to discover;- The speaker's experience in the coffee industry- How franchises can be a great way to grow a business- The importance of finding the right franchise for you- Some advice for those considering franchising- Biggby's Coffee's expansion plans KEY POINTS Approximately mentioned @ 00:06:50Michelle Waits began her career in the coffee industry with Starbucks. She quickly realized that marketing was her passion within the industry. She now serves as the Chief Marketing Officer for Biggby Coffee. Approximately mentioned @ 00:06:50The new Chief marketing officer for Biggby Coffee, Michelle, discusses the great franchise opportunity that Biggby Coffee is and how it has a proven history. Approximately mentioned @ 00:10:55My goal is to help Biggby Coffee expand its reach and become one of the most popular coffee brands in the country. I want to continue to grow the franchise and help franchisees achieve success. Approximately mentioned @ 00:19:52The Secret Sauce to Biggby's success as a franchise brand is its purpose-driven culture, strong ethical values, and robust business model. Additionally, the company has a large untapped market potential, which gives it a strong entrepreneurial spirit. Approximately mentioned @ 00:24:26The Biggby Coffee franchise is rapidly expanding across the country and is looking for new franchisees to help grow the brand. With a commitment to supporting franchisees in building a life they love, Bigby is an opportunity not to be missed. Have you heard the news? We are officially on YouTube. Come check out a few videos have have and give me a follow!https://www.youtube.com/channel/UCwoAdrkPZmveJt5AQRDk8WA---Lance GraulichFranchise Consulting Services from ION FranchisingEye On Franchising
The Trust Doctor: Restoring Trust & Enriching Significant Relationships
Everyone deserves to feel special. Listen to your host Dr. Patty Ann Tublin, as she sits down with Michael McFall (@MikeJMcFall) about a unique leadership perspective on creating a healthy and thriving organization. Mike is co-CEO of BIGGBY, which has over 250 stores throughout the Midwest. The company is in high growth mode, selling tens of thousands of cups of coffee each day. Michael shares the concept of falling in love with your business and conquering the world with real-world class leadership. As an aspiring business owner, you want to grow your revenue while taking care of your people and offering quality products or services to your ideal clients. Mike sure knows how much he loves running coffee shops and starting people's day right. Tune in to learn more and achieve sustainable growth in your organization. Love the show? Subscribe, rate, review & share! https://www.drpattyann.com/podcast
Dave Eddy & Bobbie Mathis join me for a talk on Thanksgiving and Holiday Traditions. We explore stories of Union City, Albion, Marshall, Battle Creek and much, much more. Hear the story of Dave's first holiday away from family in the radio business broadcasting remotely in Marshall. Hear stories of Union City and a Christmas where the entire village was snowed in, and the sleighs were pulled from old barns to get around. We share these, and many other fun and interesting Tales of Southwest Michigan's Past. The holiday events in Union City are: Saturday, November 26th at the Hammond House from 3-6 PM Sunday, December 11th - Christmas Tea Social at All Things Serenity At the Battle Creek Regional History Museum: Saturday, December 17th, 'Tales of Christmas Past' - Featuring Dave Eddy, Bobbie Mathis, Michael Delaware, Donna Rickman, Brian & Jill McCombs. Two performances: 2-4 PM & 6-8 PM Tickets are $10 and can be found on sale at the Battle Creek Regional History Museum, The Art Center of Battle Creek, Biggby's Coffee at Hill Brady Rd and all three Honor Credit Union locations in Battle Creek (Helmer Rd, Beckley Rd & Urbandale) For more information, visit: https://bcrhm.org --- Support this podcast: https://anchor.fm/michael-delaware/support
I swear to you, we're not pulling your chain... it's possible! Plus the Canadian/Danish Whiskey Wars are OVER.... and someone literally crapped all over another person's Electric Forest experience.
Biggby is a community coffee shop chain with offerings of espresso beverages, sandwiches, baked goods, etc. Their franchise are generally operated from either a free-standing, store front or strip center location or a prefabricated modular structure. Biggby has a very high focus on community integration which they credit for their economic recovery after COVID. This podcast was based on an exclusive Vetted Biz analysis, click here for the full report: https://www.vettedbiz.com/biggby-coffee-franchise-review/ Want to have a franchise specialist support you day-to-day in your franchise search/ analysis? Click here for more information: https://www.vettedbiz.com/franchise-search/ 00:00 Introduction 00:34 About Biggby Coffee 00:53 Franchise Investment Cost 01:17 Biggby´s EBITDA Margin 01:43 Selling a Biggby Coffee Franchise 02:40 Talk to Existing Biggby Coffee Franchisees 02:50 Franchise Net Income 03:14 Franchise Net Growth 03:27 Conclusion #BiggbyFranchise #FranchiseFindings If you are looking for more information, you can connect with us through our networks: https://www.vettedbiz.com/ https://www.linkedin.com/company/vettedbiz/ https://www.facebook.com/vettedbiz
Understanding Yourself | Michael McFall, Co-CEO of Biggby Coffee, joins host Gregg Garrett to discuss the importance of knowing thyself and understanding your purpose in order to leave a legacy. Of course, Mike speaks about his Top 3, which range from Bob Fish, his business partner, who holds him accountable, to his mother, who created a solid foundation in his life, to his YPO forum members and his very successful friend. And you have to hear what he has to say about protecting time to remain productive. About Michael McFall Michael McFall's journey within BIGGBY® COFFEE began in 1997 when he and his business partner, Bob Fish went on the now-infamous walk around Michigan State University's campus. They were meant to discuss opening a second store with Mike as the manager. A couple of hours later, the walk ended with a handshake on the agreement of becoming equal partners to grow the brand, BIGGBY® COFFEE. Mike's story within the company originally kicked off in 1996, at the very first store, when he took a minimum wage job as a barista. He has since held nearly every position in the company, completing an astonishing journey from barista to Co-CEO. Mike's cowboy-squirrel-like mentality and full array of BIGGBY® experience is what allows him to create authentic relationships with employees and Franchise Owners that are built on genuine understanding, credibility, and respect. Two decades into this remarkable voyage, Mike brings a unique personal experience to the company, having led BIGGBY® COFFEE through survival mode, stability, and aggressive growth. In August 2019, Mike published the book, Grind, with the single purpose of helping entrepreneurs establish a positive cash-flow business. This book is built on his personal experience with the ups and downs of building a business, and Mike's “no-bullshit” and conversational approach to entrepreneurialism teaches people how to effectively improve their business. What better example of entrepreneurship could BIGGBY® COFFEE ask for than from one of the leaders who helped build the successful system up to where it is today. Mike graduated from Kalamazoo College in 1993 where he earned four varsity letters as a member of the golf team and a Bachelor's degree in Economics. He also studied for six months at Fourah Bay College at the University of Sierra Leone where he wrote the life story of Johnny Smythe. Mike participated in the West Island College Class Afloat program in 1988 and sailed halfway around the world on a square-rigged tall ship, visiting 13 countries. Currently, Mike serves as both a member and Forbes Contributor of Forbes Business Council. He also teaches on the subject of entrepreneurialism in his class ‘Finding Your Venture' at The University of Michigan Center for Entrepreneurship and is a hockey enthusiast with a Moonshot to one day own the Detroit Red Wings. When Mike is not spearheading BIGGBY® COFFEE's newest business venture or writing his latest book, he can be found in Ann Arbor, Michigan, with his wife, Elizaveta, and their four children. Show Highlights During this episode: Dissecting the phrase “Know thyself” [1:28] Welcoming, Michael McFall [6:36] The history and future of the Franchise Model [8:25] The “Top Three” Bob Fish, his business partner who holds him accountable [10:12] Mike's mother, who set a solid foundation for his decision making [17:30] YPO members, which serves as a support group for CEO's [21:49] A college friend, and brilliant friend with an incredible career, Michael Soenen [27:30] The history & purpose of Biggby Coffee [31:59] You have to hear this… The role of digital in the stated vision [38:40] Blocking time for productivity [47:35] Additional Information Contact Mike McFall: Mike's LinkedIn Contact Biggby Coffee: Contact Gregg Garrett: Gregg's LinkedIn Gregg's Twitter Gregg's Bio Contact CGS Advisors: Website LinkedIn Twitter
How does a small, Midwestern coffee chain compete with the big giants? Bob Fish, the co-CEO and cofounder of Biggby Coffee, joins the Restaurant Business podcast “A Deeper Dive” this week to discuss the chain's growth strategy. Biggby is a 260-unit chain based in Lansing, Mich. The company has plans for some enormous growth in the near future after largely making it through the pandemic unscathed. It is doing this largely through a franchising model. Fish talks about that growth. He also talks about the need to constantly change in a market where new trends come and go quickly. And he talks about the need for convenience—and why coffee chains could not survive on customers hanging out in cafes alone.
This episode was previously released to our Patreon Subscribers. Join Stelly and Gavin as they discuss the first segment of the tenth episode of season three, Wet Painters. Confusion at the Krusty Krab leads SpongeBob and Patrick to decorate Mr Krabs house as punishment, but there's a catch: the paint is permanent, and there's scope for an awful lot to go wrong. Elsewhere, Stelly and Gavin chat through lockdown (dull), Lansing's downtown treats (none), and Biggby's mocha lattes (expensive), before Stella practices her pronunciation of Eastern European episode title alternatives (potentially problematic). Meanwhile, Gavin has devised a devilish character-based quiz for this month. How much will Stelly add to her college fund? Support the show (https://www.patreon.com/spongebobsquarecast)
Jason joined me as I explained that I'm only sleeping in new hotels - on king sized beds - from this point forward. Hotels need to disclose when someone has recently died in your room. I attended some legendary hotel parties. Later, I'll introduce a new segment where I explain how I panicked during the pandemic, and reveal one of my lowest points in life. Enjoy.New episodes are released every Tuesday. If you want to interact with the show we have a new voice mailbox. Call 818-336-1146 and leave feedback, or just complain and maybe I'll use it in a future broadcast.www.icancomplain.comFind Jason at : www.gigeconomy-podcast.com
Born and raised in Michigan, Mike McFall began his journey with BIGGBY COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, with business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY has over 250 stores open throughout the Midwest. The company is in high growth mode, selling tens of thousands of cups of coffee each day. Mike joins Justin to discuss this fast-growing brand!
#138 - INTERVIEW with Mike McFall, Co-CEO of Biggby Coffee ***** This week's episode is brought to you by: SEVENROOMS With a full suite of products including reservation, waitlist and table management, online ordering, review aggregation, and marketing automation, SevenRooms is the perfect choice for helping you gain a 360-degree view of your guests across both on- and off-premise. Book a demo with SevenRooms today and receive an Amazon gift card for $50. Simply email to hello@trysevenrooms.com with "Restaurant Strategy" in the subject line. ***** This week's episode is also sponsored by STOCK MFG. With Stock you get all the style of retail, with the price, continuity, and customer service of a traditional uniform vendor. They offer an assortment of everyday items that are ready to ship with no minimum order quantity, and can also create custom uniforms to fit any aesthetic. Visit: stockmfg.co/chip to get get started. ***** Mike McFall is Co-CEO of Biggby Coffee, a big-little brand with nearly 300 units across the United States. We're talking about what it takes to launch a brand, grow that brand, and then to let it evolve over the course of a couple decades. He shares the details about the new Biggby drive-thru concept, and gives away the secrets to building a brand that scales. Whether you're looking to franchise your own brand or just want to build a better restaurant, this episode is packed with great insights and ideas. IMPORTANT LINKS: Biggby Coffee - https://www.biggby.comBiggby Franchising Opportunities - https://www.biggbyfranchising.comGRIND by Mike McFall - https://www.amazon.com/Grind-No-Bullshit-Approach-Business-Concept/dp/1732510261 *****Curious about my new group coaching program, RESTAURANT ACCELERATOR? Click the link below, watch the video, and schedule a free call with me to learn more about it: https://www.restaurantstrategypodcast.com/thedailygrind
#138 - INTERVIEW with Mike McFall, Co-CEO of Biggby Coffee ***** This week's episode is brought to you by: SEVENROOMS With a full suite of products including reservation, waitlist and table management, online ordering, review aggregation, and marketing automation, SevenRooms is the perfect choice for helping you gain a 360-degree view of your guests across both on- and off-premise. Book a demo with SevenRooms today and receive an Amazon gift card for $50. Simply email to hello@trysevenrooms.com with "Restaurant Strategy" in the subject line. ***** This week's episode is also sponsored by STOCK MFG. With Stock you get all the style of retail, with the price, continuity, and customer service of a traditional uniform vendor. They offer an assortment of everyday items that are ready to ship with no minimum order quantity, and can also create custom uniforms to fit any aesthetic. Visit: stockmfg.co/chip to get get started. ***** Mike McFall is Co-CEO of Biggby Coffee, a big-little brand with nearly 300 units across the United States. We're talking about what it takes to launch a brand, grow that brand, and then to let it evolve over the course of a couple decades. He shares the details about the new Biggby drive-thru concept, and gives away the secrets to building a brand that scales. Whether you're looking to franchise your own brand or just want to build a better restaurant, this episode is packed with great insights and ideas. IMPORTANT LINKS: Biggby Coffee - https://www.biggby.comBiggby Franchising Opportunities - https://www.biggbyfranchising.comGRIND by Mike McFall - https://www.amazon.com/Grind-No-Bullshit-Approach-Business-Concept/dp/1732510261 *****Curious about my new group coaching program, RESTAURANT ACCELERATOR? Click the link below, watch the video, and schedule a free call with me to learn more about it: https://www.restaurantstrategypodcast.com/thedailygrind
Since its humble beginnings in 1995, BIGGBY COFFEE has grown from one location in East Lansing, Michigan, to over 240 locations in 13 states. A fear that some have when scaling at this magnitude is maintaining consistent company culture. Jeremy DeRuiter and Brieanne Roper are two dynamic, enthusiastic, and caring individuals leading the corporate culture initiatives at BIGGBY COFFEE. Jeremy and Brie ensure their company's culture is known and embraced by thousands of employees. Employees at all levels can recite and, better yet, live out BIGGBY'S higher purpose to help people in building a life they love. In talking with Jeremy and Brie, you can feel their genuine desire and passion for supporting their employees and everyone they meet to take intentional steps to further build a life they love. Interestingly enough, both started at BIGGBY as part-time baristas and have since blossomed into pivotal leadership roles. Enjoy this episode aimed at energizing entrepreneurs to reach for their goals and care for their people.
Breakfast just got better with Biggby Coffee St. Charles bringing their expansive breakfast menu to St. Charles! Check out what Biggby Coffee is about as we talk with the St. Charles location owners Trevor and Shannon Martin about everthing Biggby has to offer and how they can change up your morning.
On this edition of City Pulse On the Air, arts editor Skyler Ashley fills in for publisher Berl Schwartz. Ashley interviews Bob Fish, co-founder and co-CEO of Biggby Coffee. Fish delves into the history of Biggby and how it grew from just a single shop in East Lansing into a massively successful chain.
Well now! Today we are going to get an inside look into one of the biggest and most successful coffee brands in the nation! We are talking with the Co-Founder of Biggby Coffee, Mike McFall! Biggby Coffee was founded in 1995 in Lansing, Michigan a fast-growing $100-million-dollar coffee franchise with 250+ locations across the Midwest and quickly expanding into the East Coast in 2020. Biggby is one of the largest coffee chains in the USA. Having originally started with Biggby in 1996 as a minimum wage barista, Mike has since held every subsequent position within the company, including his current title as co-Founder and co-CEO (May 2016). Mike believes his time in each of his previous roles has allowed him to form a bond with his employees based on understanding, credibility, and respect. Two decades later, Mike also wrote and published the Inc. Original book, Grind, with the mission to help founders and entrepreneurs take their business concept and turn it into a positive cash-flow business. In the book Mike shares his personal experiences having led Biggby through survival mode, stability, and aggressive growth. In our conversation today we will be hearing the story of both Mike's and Biggby's development from concept to present day and all the failures, lessons, and success in between. This is a very insightful interview and Mike truly hits on some crucial keys to success that apply to everyone from coffee shops with 1-2 spaces to a large chains with hundreds. We cover: The beginnings of the business The journey from barista to co-owner Mission and vision Catalyst for changing problematic leadership and management styles What is "Love in the workplace"? Commitment to support Why they chose the franchise model Selecting franchisees Biggby's keys to a successful store Why people are not the problem Self-awareness Your impact on others is paramount Links: www.biggby.com https://grindthebook.com Need consulting? Reach out! chris@keystotheshop.com The BEST in commercial coffee equipment! www.prima-coffee.com/keys Want the best plant based beverage for your coffee drinks? www.pacificfoods.com/food-service
Yes, today’s show is about coffee and so much more. We sit with Mike McFall, co-founder, and CEO of Biggby Coffee and author of Grind. In this rich and tasteful episode, we splash into Mike’s journey with Biggby Coffee and how he’s achieved his success. We kick off the show by hearing Mike’s story and take a look at some of the characteristics that set his coffee chain apart from all the others. We then shift scope toward the present day to find out what’s in store for Biggby’s future. Mike tells us how, by embracing versatility, Biggby has laid down the foundations for a strong 2021. Mike then introduces us to his latest book, Grind, and talks about the book’s premise, why generating revenue is your number one goal, as well as his fail-proof business model. Toward the end of the episode, we come full circle, back to Biggby Coffee, with Mike leaving listeners with some stirring parting notes. He closes by talking about the power of purpose and why the customer’s experience should be central to the way you operate your business. To get more nuggets of business wisdom, be sure to join us today
Originally released on November 15, 2020, Episode 10 tells the story of the first six years of BIGGBY COFFEE's transition toward Stakeholder Capitalism. Starting with a chance encounter around a fire pit on an island in the middle of Lake Michigan, to a vision that aims to change workplace culture in America, the BIGGBY journey is an excellent example of the difficulty and the distinction that accompany the work of integrating the 10 things you should know about stakeholder capitalism.Episode 10 is the final episode in the series, and the 10th thing you should know about stakeholder capitalism is that all it takes to start the process of transformation is a few good stories.If you'd like to help your company to begin or advance the work to transition to stakeholder capitalism, please share this podcast with your colleagues and if you'd like to do more, join Nathan, Amanda, the people who were profiled in this podcast series and many more like them in the Intrapreneur Accelerator.https://vimeo.com/469013008Here is a Ted Talk Bob and Mike did last year that will help you hear more about BIGGBY's purpose: https://www.youtube.com/watch?v=72HFGoY0RrcIf you liked the music we featured in this episode, you can get more at:ØHNØKH△NYoung OceansSteven GutheinzJo BlankenburgMr. Moo
Jason interviews Michael McFall, the Co-CEO of the third-largest coffee franchise in the U.S., Biggby Coffee. In addition to talking about what it's like leading a company with hundreds of franchisees, Jason and Michael talk about how Biggby has adapted and met the challenges of the last 8 months. In addition, they talk about what it means to help your team develop a life they love, both inside and outside of work. Michael's book, Grind, has some great insight for any entrepreneur, and Jason asks about how leaders can continue to help their teams expect and pursue perfection, even though everything else seems like chaos. Biggby Coffee Grind (Michael's book) Life You Love Laboratory Michael McFall on LinkedIn
Your Faith Journey - Finding God Through Words, Song and Praise
When preaching on today’s gospel reading, my friend, Bill Uetricht, has shared a story which addresses a practice all of us are so very good at executing – scorekeeping. And, with his permission, I want to share that story: In the beginning, God didn’t make just two people; he made a bunch of us. Because he wanted us to have a lot of fun, and he said you couldn’t really have fun unless there’s a whole gang of you. At first, we did have fun just like he expected. We rolled down the hills, waded in the streams, ran in the meadows, frolicked in the woods, and acted silly. We laughed a lot. Then one day this snake told us that we weren’t having real fun because we weren’t keeping score. Back then, we didn’t know what score was. When he explained it, we couldn’t see the fun. But he said we should give an apple to the person who was best at all the games and we’d never know who was best without keeping score. We could see the fun of that, of course, because we were all sure that we were the best. It was different after that. We yelled a lot. We had to make up new scoring rules for most of the games. Others, like frolicking, we stopped playing because they were too hard to score. By the time God found out what had happened we were spending 45 minutes a day actually playing and the rest of the time working out scoring. God was angry about that – very, very wroth. He said we couldn’t use his garden anymore because we weren’t having fun. We told him we were having lots of fun. He was just narrow-minded because it wasn’t exactly the kind of fun he originally thought of. He wouldn’t listen. He kicked us out, and said we couldn’t come back until we stopped keeping score. To rub it in, he told us we were all going to die and our scores wouldn’t mean anything anyway. He was wrong. My cumulative, all-game score is 16,548. And if I can raise it to 20,000 before I die, I’ll know I’ve accomplished something. Even if I can’t my life has a great deal of meaning because I have taught my children to score high and they’ll be able to reach 20,000 or even 30,000. Really, it was life in the garden that didn’t mean anything. Fun is great in its place but without scoring there’s no reason for it. God actually has a very superficial view of life, and I’m certainly glad my children are being raised away from his influence. We were lucky. We’re all very grateful to the snake. (Ann Herbert) Yes, friends, we really are in bondage to the mathematical practice of scorekeeping. We keep score in just about everything we do. Education is built around scorekeeping. Sports are built around scorekeeping. Our finances and financial systems require bookkeeping, a form of scorekeeping, as we constantly focus on credits and debits. If we look at today’s political climate and our political leaders, scorekeeping is the name of the game. After all, you must keep score so you can get even with others, get retribution, and win. Quite honestly, I think we would be hard pressed to find an aspect of life in which scorekeeping was not present in some shape or form. Our passion for scorekeeping influences just about every facet of the way we live in relationship to others. It even influences our ability to live into the forgiveness we have been given in Christ. In today’s gospel reading, Jesus is teaching about forgiveness, and we discover that even Peter was into mathematical scorekeeping. We find him asking Jesus how many times he should forgive a sister or brother who mistreats or takes advantage of him, and he almost seems magnanimous as he asks, “Seven times?” Well, Jesus was not impressed with such a generous offer of forgiving a person seven times, and he gives Peter a different mathematical formula for his scorekeeping efforts: seventy-seven times. In other words, so many times that you need to stop counting! Don’t keep score! You can never forgive enough! The issue is not how much or how often we are asked to forgive or should forgive. For people of faith, the act of forgiveness is already a limitless, measureless act. Forgiveness is never not present in our lives and in our relationships. That’s the issue. Forgiveness is part and parcel of the Kingdom of Heaven and, as Christians, it is an aspect of our identity. It’s a constant. It’s not optional. It’s not a choice. However, far too often we want it to be a choice — and that is what is at the heart of Peter’s question. Anyway, to help Peter and all of us better understand, Jesus again shares a story to emphasize what he is saying. Now, we need to remember that Jesus’ stories often contain a lot of hyperbole and exaggeration. This story is no different. Jesus tells about a king who ponders his own scorekeeping when looking at his accounts receivable. This king discovers that a certain slave owes him about a gazillion dollars. Jesus said the amount was 10,000 talents which was the equivalent of 150,000 years of labor. It is such an outrageous amount we might as well say it was more than the combined national economies of all the G7 nations! Well, the slave is summoned to appear before him. The slave falls to his knees and begs for mercy, for time to do something that would be utterly impossible, for time to repay what is owed. Inexplicably and without so much as a word, the king relents. The king as much as shrugs and says, “Okay. I forgive the debt.” And just like that, the slave is free. His utterly unpayable debt is vaporized, whoosh, like the sound of thousands of e-mails being deleted and sent to the trash bin. His unpayable debt has been totally deleted and wiped from the books. Well, we might imagine this slave’s response. Just picture him, walking away from the castle, standing a little taller, shoulders back, whistling a merry tune. If this were a musical, we might see him do a little jig. As he struts along, he then sees a fellow slave, one who owes him a measly sum, so the slave stops in his tracks. And, he lapses back into bondage, back into the bondage of scorekeeping and spreadsheets and accounts receivable and into a blind allegiance to what he sees as fair. So, he says to his fellow slave, “Hey man. You owe me five bucks. Pay up now. Right now.” The fellow slave falls to his knees. “Patience, man, patience! Friday’s coming. I will get right with you.” But no. That is not good enough. The slave whose enormous, unpayable debt has just been forgiven is then extremely hard and cruel and mean to the other guy, his fellow slave. Immediately, he throws the fellow slave in prison. Really? Set free from an impossible debt, this man cannot look past a debt that would equal the cost of a cup of Biggby coffee and a doughnut? The guy who had been forgiven a debt the size of the combined national economies of all the G7 nations could not find it in his heart to forgive the guy who owed him five bucks!?! The difference between what was owed by the first slave and the fellow slave was astronomical! When hearing this aspect of Jesus’ story, Peter and all the others had to have been stunned! Everyone listening would have been shocked by Jesus’ words, shocked to even imagine such forgiveness. And, we should also be stunned! Friends, the scorekeeping job is not ours. Revenge and vengeance after being wronged is not our job. Evening the score is not our job. Our job is to forgive. Jesus shocked his listeners with the use of these absurd amounts regarding scorekeeping to show them that God’s forgiveness is limitless. And so, again, when talking about the life Jesus calls us to live, Jesus turns our “normal” expectations upside down and inside out. Jesus ends his story by saying that when the king found out what the first slave had done, he handed him over to be tortured until he would pay his entire debt. I like how Richard Rohr describes the end of this story. He says: The greedy and selfish debtor, who is owed a mere five dollars, throttles his fellow servant, ignores his attempts and promises, and throws him into prison (as if that is going to help). And in his attempt to imprison the other, he ends up being “tortured” and imprisoned himself. This is a classic Middle Eastern wisdom story. It is both a gracious statement about what we can always expect from God and an honest warning about how any refusal to forgive actually destroys and imprisons the very one who refuses to forgive! The parable ends with the invitational one-liner: “Each of you must forgive your brother [or sister] from the heart!” This is what the Master/God has just done. Jesus invites all of us in this rather easy-to-understand story into God’s nonsensical loving “from the heart” which is the final staccato phrase. Friends, we follow the one whose nonsensical loving heart is most fully seen in the cross. On the cross, God does away with scorekeeping! On that cross, Jesus said, “Father, forgive them for they know not what they do.” And, as Nadia Bolz Weber says, God’s forgiveness is like giant bolt-cutters, setting us free. And then God says go and do likewise. Forgive as you have been forgiven. Cut others loose too. Jesus commands it. It’s not actually a suggestion. He commands us to forgive just as he commands us to love.”
What's up, I'll Say It Squad! Today, Rach & Liv are back and doing the Lord's work per usual. I'll Say It is going on the HUNT for the BEST iced coffee on the market. Rach & Liv bought coffee from Starbucks, McDonalds, Tim Hortons, Biggby, and of course our fav- DUNKIN' DONUTS. We are wasting our money so you don't have to. So- what is the best iced coffee? That's a secret we'll NEVER tell-unless you listen to (or WATCH: https://www.youtube.com/watch?v=a-Jep3lMoMk) this episode! Spoiler alert: the results WILL surprise you.
How do you go from a barista to the CEO of one of the fastest-growing coffee franchises in the country? Mike McFall is the Co-CEO of Biggby Coffee but his career in coffee was unexpected but the foundation of Love is something he learned growing up. When you bring together Coffee and Love you build a culture and community that defines their business. In today's episode, we also talk about the world of startups, creating culture in the workplace, and much more. Today's episode is sponsored by SendInBlue. Sendinblue is an all-in-one marketing solution that lets you create beautiful email campaigns. They are offering one month free on their premium plan to the first 100 jumbleThink Listeners who sign up. Sign Up today at http://go.thoughtleaders.io/1897220200729 More about Mike McFall Michael McFall, co-CEO of BIGGBY COFFEE, the U.S. third-largest coffee franchise, and author of the Inc. Original book, Grind. Mike is available to discuss his business philosophy and creating a ‘culture of love in the workplace.’ Having originally started with BIGGBY in 1996 as a minimum wage barista, Mike has since held every subsequent position within the company, including his current title as co-CEO (May 2016). Mike believes his time in each of his previous roles has allowed him to form a bond with his employees based on understanding, credibility, and respect. Two decades later, Mike shares his personal experiences having led Biggby through survival mode, stability, and aggressive growth.
How do you go from a barista to the CEO of one of the fastest-growing coffee franchises in the country? Mike McFall is the Co-CEO of Biggby Coffee but his career in coffee was unexpected but the foundation of Love is something he learned growing up. When you bring together Coffee and Love you build a culture and community that defines their business. In today's episode, we also talk about the world of startups, creating culture in the workplace, and much more.Links:Biggby Coffee: https://www.biggby.comGrind (the book): https://grindthebook.comMike on LinkedIn: https://www.linkedin.com/in/mike-biggby/Today's episode is sponsored by SendInBlue. Sendinblue is an all-in-one marketing solution that lets you create beautiful email campaigns. They are offering one month free on their premium plan to the first 100 jumbleThink Listeners who sign up. Sign Up today at http://go.thoughtleaders.io/1897220200729More about Mike McFallMichael McFall, co-CEO of BIGGBY COFFEE, the U.S. third-largest coffee franchise, and author of the Inc. Original book, Grind. Mike is available to discuss his business philosophy and creating a ‘culture of love in the workplace.’Having originally started with BIGGBY in 1996 as a minimum wage barista, Mike has since held every subsequent position within the company, including his current title as co-CEO (May 2016). Mike believes his time in each of his previous roles has allowed him to form a bond with his employees based on understanding, credibility, and respect. Two decades later, Mike shares his personal experiences having led Biggby through survival mode, stability, and aggressive growth.
In this HCI Podcast episode, Dr. Westover talks with Michael McFall about his business philosophy of creating a "culture of love in the workplace." See the video here: https://youtu.be/N2qqTbpq3fQ. Michael McFall (https://www.linkedin.com/in/mike-biggby/) graduated from Kalamazoo College in 1993 where he earned four varsity letters as a member of the golf team and a Bachelor's degree in Economics. He also studied six months at Fourah Bay College at the University of Sierra Leone where he wrote the life story of Johnny Smythe. Mike participated in the West Island College Class Afloat program in 1988 and sailed halfway around the world on a square-rigged tall ship, visiting 13 countries. Mike currently teaches on the subject of finding your venture at The University of Michigan Center of Entrepreneurship and is a hockey enthusiast with a lifelong goal to one day own the Detroit Red Wings. When Mike is not spearheading BIGGBY's latest business venture or writing his latest book, he can be found in Ann Arbor, Michigan, with his wife, Elizaveta, and their four children, Lee, Klava, Oscar, and Lorenzo.
Eric Hultgren and Bob Fish share a love of a chicken restaurant, talk about managing customers with masks and getting back on the road and traveling across the planet.
On this episode Eric Hultgren and Bob Fish talk about Black Lives Matter, keeping what we learned in quarantine in practice, and how we can keep each other safe as we move about a newly opened Michigan.
In episode 6 Eric and Bob Fish talk about company culture, Black Lives Matter and existing to love others.
On this episode Eric Hultgren and Bob Fish talk about taking all of the good things you have learned during COVID-19 and bring them with you into what is next.
On this episode, Bob Fish and Eric Hultgren talk about what it is like to open back up and what we all can do to make this experience a great as possible.
In this episode, Eric Hultgren and Bob Fish, Co-CEO of Biggby talk about what getting back to work might look like and the power of going for a walk to manage anxiety during chaotic seasons like this.
Eric Hultgren and Bob Fish from Biggby talk about the history of coffee and how to foster relationships during the "shelter-in-place" order.
Eric Hultgren and Bob Fish Co-CEO of Biggby talk about good news and coffee. Bob's TEDx Talk Bob's YouTube Channel
Mark Bernstein joined Big Jim and Erin to talk about their Partnerships with Biggby Coffee and the Red Cross. For more information on how the law firm and Biggby are helping out frontline workers, click HERE The post Mark Bernstein appeared first on 94.7 WCSX.
No doubt you've seen the Sam Bernstein Law Firm on your television for quite some time. You may have noticed, however, that their ads have taken a much different tone during the pandemic.Today, we speak with the man in many of those spots - Mark Bernstein - about the discussions his family had. They needed to change the messaging and meet the moment, but do so in a way that was consistent with their brand.First, they went against their normal slogan of "CALL SAM," and said "Don't call Sam. Call your loved ones." It was a message that really resonated with viewers, and the family heard from many of them.Next, the Bernsteins partnered with another Michigan brand - Biggby Coffee - to provide first responders and medical workers free coffee at local drive-thrus. Mark explains how that partnership came to be, and how they've been able to put thousands of cups of coffee in the hands of some very deserving people.Finally, Mark and his family forged a fast relationship with the American Red Cross. Without traditional blood drives, there is an urgent need for donors. This ad campaign helps explain how Red Cross donation centers can still safely accept blood.While the TV ads are running, so is the Sam Bernstein Law Firm. Over the past several years, the company has largely invested in remote technology. They wanted to be prepared if a catastrophic event kept them out of the office. This technology helps them continue to service their clients, safely and securely.Resources:Bernstein Law Firm Website: https://callsam.com/Biggby Website: https://www.biggby.com/American Red Cross Website: https://www.redcross.org/Michigan Motors Forward is produced by JAG in Detroit Podcasts in partnership with Tanner Friedman Strategic Communications.https://jagindetroit.com/https://tannerfriedman.com/
Detroit voters conflicted about 2020, Detroit woman quarantined on Diamond Princess amid coronavirus outbreak is coming home, $350 fine for prosecutor's hit-and-run sparks outrage, and Biggby Coffee is celebrating 25 years.
Co-CEO of BIGGBY COFFEE, Michael McFall, visited the BIGGBY Back Office Studio to talk about authoring a book, starting a franchise coffee concept, and big hairy audacious goals. Visit GrindTheBook.com to find ways to purchase the book. Follow us on instagram @enoughtobedangerous or Facebook
Mike McFall, CEO of Biggby, joins WML to talk about what they bring to West Michigan along with events they do and his book.
Jon Cusack, founder of Cusack Effects comes into the Biggby back office studio to chat how he got started, what makes his AMAZING pedals different from the rest, and Mark pretends to understand most of it. To buy a Park Theatre pedal and support the wall project visit. https://reverb.com/p/mojo-hand-fx-park-theatre Share this podcast on instagram and tag us and we'll give you a shout out on the next episode we'll record! Instagram: @EnoughToBeDangerous Facebook: ETBDPodcast
You can start a company. You're plenty smart and there are enough opportunities out there. The more pressing question is whether you want to do it. Everybody likes the idea of doing a startup, but it's a lot of hard work. 90% of startups fail, the outcomes are highly variable, it can take longer than you expect, plus there's an opportunity cost to skipping an internship or leaving your job to do it. So before you commit to doing a startup it's important to articulate why you're doing it. What do you hope for? What are you afraid of? What would happen if the company failed? Is there a less risky way you could pursue this thing you're so excited about? I acknowledge he title of this episode is the same as Simon Sinek's famous TED Talk, but the guy totally nailed it when he said: You've got to start with why. The story you're going to hear is told by Mike McFall. Mike McFall is Co-Founder and Co-CEO of BIGGBY Coffee. There are more than 250 BIGGBY locations around the world and they are growing like crazy. He just wrote a new book, called "Grind", which is a practical guide to starting a new business that skips past the MBA and goes right to the nuts and bolts of building a successful, self-sustaining company. Most importantly, Mike is the new co-instructor for this course. He and I will be teaching "Finding Your Venture" together on Thursday afternoons this Fall. Mike told this story sitting in my living room right before we walked to get poke bowls for lunch.
This week's Franchise Spotlight is a LIVE show in Detroit with hundreds of BIGGBY COFFEE owner / operators and team members at Biggby's Annual Franchise Meeting! Thanks to Biggby for inviting Jack to speak with the team on about recent changes that are criticial to know for the success of a small business. Thanks to Social Joey, The Better Software Company, and AnswerConnect.
Craig speaks with Biggby Coffee Co-CEO Michael McFall about his new book, and life in the coffee business.
On Episode 41, I'm talking to Erin Eising. She is a mom, adventure seeker, therapist and entrepreneur. She does so many things, we could only scratch the surface. She's a representative for Trades of Hope (Facebook, Instagram) which empowers women around the world by partnering with artisan businesses to sell gorgeous fair trade and ethically made accessories and gifts (see my FAVE item here). Connect with her to shop or set up an event. You'll learn and get cute stuff. Win. Win.Erin is also a therapist. She loves working with children, teens and parents. She especially loves teens that seem to have challenging behavior. She connects with the teen and encourages the parents which we ALL need! She's a wealth of experience and she connects so well with her clients through her authenticity and humor. Check out her therapy practice at Counseling Center of West Michigan.But wait, there's more… Erin sits on the board of Derek's Place, A Recovery Cafe. You'll remember this rad organization from Episode 36 with Teresa Adkison. Erin is a huge advocate for this organization and would LOVE for you to check out their upcoming family event. Get all the details here.Erin's favorite things include her son Riley (who you might hear on this episode), Caramel Marvel from Biggby, and travel!I hope you learn a ton from Erin and I hope you reach out to her. Refer your teens, your friend's teens, your neighbors who are teens to her. Set up a Trades of Hope event. Attend the Derek's Place event this weekend. You'll be taking hte middle seat and I know you'll fnd adventure and authenticity and magic, right there.
https://www.wayfindinggrowth.com/201 Launching a Franchise, Using Empathy to Make Decisions, We All Face ShipwrecksParallel industries can teach us so much. In this episode of Wayfinding Growth, Remington walked away with several "aha moments" from a coffee franchise that sparked ideas for our agency. We hope you'll do the same.Today’s Sponsor is Impulse Creative’s Video Marketing Masterclass - George B Thomas built out an 11 module On-Demand Course on how to leverage Video in your Business. He covers everything from how to choose the right equipment, to what you can do videos about in your business. Check it out at impulsecreative.com/vfm and preview 2 modules for Free.Bob Fish, Biggby CoffeeBiggby Coffee (pronounced Big-Bee) is a privately owned coffee franchise business based in East Lansing, Michigan. There are close to 250 locations across 8 states, each locally owned and operated. Bob Fish and Michael McFall are the co-CEOs of Biggby Coffee. Bob, along with co-found Mary Roszel, launched the company in 1995 near Michigan State University. Franchising started in 1999."My Harbor is Littered with Shipwrecks"Bob says you can't have success without shipwrecks. Growth takes risk. He recalled how his first store in East Lansing opened "with a resounding thud." It took grit and tenacity and a dream to make it happen through those shipwrecks. In fact his biggest shipwreck was about 5 years into the life of Biggby. Bob and his partner decided to buy a small coffee chain in Toledo, Ohio.The plan was to buy and flip the brand. They went to a vendor for a loan, a bank for a loan, and put their own money into the venture. As life moved forward and they thought it was going well, they hit their first major obstacle. The bank came to the business and said they were shutting their loan down. Bob and the leadership team discovered they weren't keeping their balance sheet in the "right ratio" for the bank. Bob says the lesson was conquering hubris and arrogance, because he hadn't read the fine print in the contract and taken it seriously. On the precipice of bankruptcy, Bob and his partner had to then show up to the rest of the world with a positive attitude. Empathy and BrandingBiggby didn't start as Biggby. The brand actually started as Beaner's Coffee. In late 2007, they changed to Biggby Coffee. The idea behind the original name was a reference to coffee beans. The team wasn't aware of the other meaning of the word. “Beaner” is often used as an ethnic slur for Mexicans. So Bob and partner Mike McFall agreed that they wanted to voluntarily change their name.Founded on the principal of being the friendly coffee community and loving everyone, the pair wanted people to know that the organization was open and accepting of all nationalities and people. The name “Biggby” was chosen as it was the vocalization of the black and orange “big B” logo that already existed. Biggby became a fun name, and the first store opened under the name Biggby Coffee on October 29, 2007, in Westand, Michigan. The name change was completed in all stores by January 31, 2008.The successful name change is attributed to the Biggby corporate entity making the decision to shoulder the entire cost of the name change. From exterior building signs, PR, and a myriad of other expenses, Bob and Mike felt it was only right to cover the costs for franchise owners. Bob said the cost added up to about $1 million. And it was worth every penny.In December 2007, Biggby Coffee was awarded MBC Global's 3rd Quarter Multicultural Achievement Award for completing the name change on a completely voluntary basis.
https://www.wayfindinggrowth.com/201 Launching a Franchise, Using Empathy to Make Decisions, We All Face ShipwrecksParallel industries can teach us so much. In this episode of Wayfinding Growth, Remington walked away with several "aha moments" from a coffee franchise that sparked ideas for our agency. We hope you'll do the same.Today’s Sponsor is Impulse Creative’s Video Marketing Masterclass - George B Thomas built out an 11 module On-Demand Course on how to leverage Video in your Business. He covers everything from how to choose the right equipment, to what you can do videos about in your business. Check it out at impulsecreative.com/vfm and preview 2 modules for Free.Bob Fish, Biggby CoffeeBiggby Coffee (pronounced Big-Bee) is a privately owned coffee franchise business based in East Lansing, Michigan. There are close to 250 locations across 8 states, each locally owned and operated. Bob Fish and Michael McFall are the co-CEOs of Biggby Coffee. Bob, along with co-found Mary Roszel, launched the company in 1995 near Michigan State University. Franchising started in 1999."My Harbor is Littered with Shipwrecks"Bob says you can't have success without shipwrecks. Growth takes risk. He recalled how his first store in East Lansing opened "with a resounding thud." It took grit and tenacity and a dream to make it happen through those shipwrecks. In fact his biggest shipwreck was about 5 years into the life of Biggby. Bob and his partner decided to buy a small coffee chain in Toledo, Ohio.The plan was to buy and flip the brand. They went to a vendor for a loan, a bank for a loan, and put their own money into the venture. As life moved forward and they thought it was going well, they hit their first major obstacle. The bank came to the business and said they were shutting their loan down. Bob and the leadership team discovered they weren't keeping their balance sheet in the "right ratio" for the bank. Bob says the lesson was conquering hubris and arrogance, because he hadn't read the fine print in the contract and taken it seriously. On the precipice of bankruptcy, Bob and his partner had to then show up to the rest of the world with a positive attitude. Empathy and BrandingBiggby didn't start as Biggby. The brand actually started as Beaner's Coffee. In late 2007, they changed to Biggby Coffee. The idea behind the original name was a reference to coffee beans. The team wasn't aware of the other meaning of the word. “Beaner” is often used as an ethnic slur for Mexicans. So Bob and partner Mike McFall agreed that they wanted to voluntarily change their name.Founded on the principal of being the friendly coffee community and loving everyone, the pair wanted people to know that the organization was open and accepting of all nationalities and people. The name “Biggby” was chosen as it was the vocalization of the black and orange “big B” logo that already existed. Biggby became a fun name, and the first store opened under the name Biggby Coffee on October 29, 2007, in Westand, Michigan. The name change was completed in all stores by January 31, 2008.The successful name change is attributed to the Biggby corporate entity making the decision to shoulder the entire cost of the name change. From exterior building signs, PR, and a myriad of other expenses, Bob and Mike felt it was only right to cover the costs for franchise owners. Bob said the cost added up to about $1 million. And it was worth every penny.In December 2007, Biggby Coffee was awarded MBC Global's 3rd Quarter Multicultural Achievement Award for completing the name change on a completely voluntary basis.
For take three of Jack's blend Jack has meticulously curated and designed exquisite BBQ blends for the backyard grillmaster up to the pro-level serious smokers. Find out more: http://jacksblend.com/ Call the podcast 616.294.0807 WHAT WE NEED MOST is for you to share this episode with your friends! Follow us on instagram @enoughtobedangerous or Facebook Visit GiveASpit.net and register to become a stem cell donor.
In this episode of the Optimized Success Podcast I interview Bob Fish, the co-founder, and CEO of Biggby Coffee. Bob shares his humble beginnings, how he received a call stating his "note" was due, to franchising across state lines. Bob also goes into retention, marketing, and the future goals of Biggby Coffee. Some of Bob's recommended books are: Conscious Capitalism by John Mackey Tribal Leadership by Dave Logan, John King, and Halee Fischer-Wright E- Myth by Michael Gerber Radical Candor by Kim Scott Leaders Eat Last by Simon Sinek Good to Great by Jim Collins Grind by Michael Mcfall
What do you believe? Human relationships Face to face interactions “Every customer leaves the store in a better mood” What products do you have? Coffees Teas Hot Chocolates Many options for milk in drinks Kid’s menu Muffins Bragel Sandwiches How can we connect with you? Biggby.com Loveland Biggby Coffee on Facebook
Friend and colleague, Dr. Kyle Scherr, helps me detail the Eddie Joe Lloyd case from 1984. Lloyd was convicted of first-degree murder and rape of Detroit teenager, Michelle Jackson, but was exonerated of the crime after DNA cleared him of the crimes. Kyle joins me to discuss Lloyd’s coerced false confession and inadequate defense as causes that led to his conviction. Join us in the outrage of these injustices and awareness of these problems. All sources are located in show notes and images are posted on the Instagram account. Email Alysa! Tell her all about the case that has stuck with you! = fataliteas@gmail.com Follow Fataliteas on Social Media! Facebook = https://www.facebook.com/fataliteaspod/ Instagram= https://www.instagram.com/fataliteaspod/ Twitter = https://twitter.com/fataliteaspod Fataliteas Theme Song! SuZen Marie and Jeffrey Lynn / Contact: martinihill3@gmail.com Drinks from this Episode! Biggby= https://www.biggby.com Dr. Kyle Scherr = http://kylecscherr.x10host.com Media Discussed or Recommended! Innocence Project = https://www.innocenceproject.org Innocence Clinic – University of Michigan= https://www.law.umich.edu/clinical/innocenceclinic/Pages/default.aspx End the Backlog= http://www.endthebacklog.org Publicly Defended: Michigan’s Fight for Public Defender Reform= https://www.imdb.com/videoplayer/vi2668037913 The Dollop= http://thedollop.libsyn.com/356-the-resnicks-water-monsters The Good Wife= https://www.imdb.com/title/tt1442462/ Other Cases Mentioned by Dr. Kyle Scherr! Glenn Ford= https://www.innocenceproject.org/glenn-ford-compensation-fight/ Richard Phillips= https://www.law.umich.edu/special/exoneration/Pages/casedetail.aspx?caseid=5298 Davontae Sanford = https://www.law.umich.edu/special/exoneration/Pages/casedetail.aspx?caseid=4913 Darrell Siggers = https://www.law.umich.edu/special/exoneration/Pages/casedetail.aspx?caseid=5400 Sources from this Episode! https://www.innocenceproject.org/cases/eddie-joe-lloyd/ https://crimeindetroit.com/documents/Michelle%20Kimberly%20Jackson.pdf https://www.gainesville.com/news/20020827/dna-clears-inmate-after-17-years-in-jail https://www.nytimes.com/1984/02/05/us/detroiters-alarmed-over-rapes-of-students-on-the-way-to-and-from-school.html http://www.sado.org/fees/feescdam.pdf https://www.nytimes.com/2002/08/26/us/confession-had-his-signature-dna-did-not.html https://www.convictingtheinnocent.com/exoneree/eddie-joe-lloyd/ http://www.sado.org/fees/Lloyd%20et%20al%20Amended%20Complaint,%20May%2010,%202005.pdf
Some lawyers lie to me. It happens like this: “My marketing isn't working,” they say. “I'm doing the networking thing. I'm meeting other lawyers, doing lunches and coffee. And I even joined a Business Network International group.” (The BNI thing always annoys me. I've never encouraged anyone to join a BNI group. “Why did you join a BNI?” I ask them. “Because it's in your networking course,” they say. “No it isn't,” I tell them, then try to get back to the important part of the conversation. But at that point I'm agitated. Why do people join those freaking BNI groups?) You are lying if you say one thing and do another When people claim their marketing isn't working, I ask to see the evidence. “Show me your calendar,” I demand. That's where they freeze. “It won't show much,” they say. Then the excuses come out. “I was in trial for two weeks.” “I was on vacation the week before that.” “I just don't have much free time.” They fast-talk me with excuses before they ever show their calendar. Lawyers know when a trap is coming, and when to jump out of the way. If they show me their calendar, it rarely shows evidence of coffee and lunch dates. It'll show client meetings, court appearances, and parent/teacher meetings at their kid's school. There'll be nothing about Starbucks or Dunkin Donuts or Biggby. They aren't “doing the networking thing” At this point, I can feel the chemicals that make me say mean stuff coursing through my brain. I feel like I'm cross examining them. I remind myself to be polite, professional and understanding. Sadly, that approach has NEVER worked for me. I lack self-control. “The reason your networking isn't working is because you're not doing it,” I say, trying to suppress my mean-spirited victory dance. “You've got to actually meet people to make this work,” I say. They know I've got them, of course, otherwise they would have shown me their calendar. They squirm and regret mentioning the topic in the first place. They always think they're going to enjoy my consulting. Ha! Next, they try to change the subject, of course. They talk about “time management.” It's as predictable as the sunrise. They go into tirades about how they don't have time to handle their client work and the intake calls. (Why are there intake calls if the marketing isn't working? This always confuses me, but I hear it over and over. It usually involves wanting to hire an intake staffer.) “There just isn't any time,” they say, sometimes with tears in their eyes. (Tears don't work on me. I was a divorce lawyer for 30 years. Crying men don't faze me.) “I'm on overload,” they continue. Sometimes they're red-in-the-face angry. I suppose I should console them, but that's not something I do because I'm not that nice. I get on them about how they're undercharging. That's why they're too busy to market. They give it away for free, so they're working (for low rates) way too many hours. But they believe their own bullshit. I get the standard excuse. “I can't charge more because my clients won't pay more.” Yes, I've had this exact conversation many, many--too many--times. At this point, they realize I've got them. (This is also when I do my silent, motionless happy dance.) Clients won't pay what the lawyer is worth is because that lawyer won't do the marketing. Better marketing means better clients, which means higher fees, which means more time to do better marketing. Finally, the conversation comes back around to where we started. I ask: “So why aren't you doing the networking?” All marketing works--if you do it Look--all marketing works. I promise. Those who take action get results. It's not rocket science. It's not even science. It just works. You wake up, you put on your suit and your fancy shoes, and you go talk to people. Some of those people like you and trust you. That's true even of the biggest dork on the planet. I don't know why they like and trust you, but some of them do. It's just true. If you don't go out and talk to people, they won't like and trust you. The lawyers who lie to me don't get results from their networking because they don't network. They don't even go to their lame-ass BNI meetings. That said, networking isn't for everyone. Some of us need alternative methods to become known, liked and trusted. Talking to people is hard for many folks, but there are alternatives. You can blog (speaking of which, the blog you're reading turned Rosen Institute into a thriving business). You can write articles for national or local publications. You can turn those words into a podcast, or a YouTube channel. You can use your articles as the basis for webinars, civic group speeches, LinkedIn posts, Facebook articles and videos, and on and on. You can create a content-rich website with landing pages targeting specific people or groups. You can promote those articles and pages to local groups and professionals. You can run ads on Google AdWords, Facebook, local media, and other outlets. You can get active on social media and build connections through Facebook, LinkedIn, Twitter, Snapchat, and Instagram. This may not be for you If you scan my list of ideas and aren't excited about any of the options, maybe this isn't for you. Private practice requires attention to marketing. It doesn't work unless you commit energy to drawing in business. Sure, you can outsource it, but it's not ever going to work like you want if your head isn't in the game. You need some enthusiasm for the marketing or the results won't satisfy you. You don't have to do this. You can work for someone else. You can go in-house or into government. You can find a place in a law school or a non-profit agency. Reading about marketing, hiring a coach, drafting extensive plans and task lists … these things don't make marketing work. It takes action. And you've got to do it over and over. You've got to keep marketing. It doesn't stop. Seriously, it doesn't stop. I'm sitting here writing this blog post because my marketing doesn't stop. I'll talk to some lawyers today because my marketing doesn't stop. I'll record my podcast tomorrow morning because my marketing doesn't stop. If that makes you want to curl up in the fetal position and hide, maybe this isn't for you. The dirty little secret about marketing I said it earlier, but I'll say it again: all marketing works, but only if you do it. Really, all marketing works. Even really, really dumb ideas work. I gave away marriage licenses on Valentine's Day for media coverage. I know a guy who wrapped his car in plastic printed with his name and number. Bus stop benches work. Ads before the movie in the theatre work. Craigslist ads work. Writing articles for Playboy works. Having naked pictures of yourself published in a national magazine works. It all works. Marketing is about being known, liked, and trusted. If you go to a busy corner and scream your name and practice area over and over, it'll work. Those folks will know you and, oddly, some will like you and trust you. It all works. It's just that some of it works better or worse depending on what you're offering and to whom you're making the offer. Here's the trick The trick, and it's not really a trick, is to do it. You've got to find a way to make marketing matter to you. It needs to become a priority. It's mostly emotional. It's about talking to yourself and making a decision to act and keep acting. I'm writing this article on Monday morning. I always write this stuff on Monday morning. Why not Tuesday, or Thursday? Because the plan is to do it on Monday morning. I start worrying about the article on Sunday night. That's when I get anxious because I don't have an idea yet. Then I go to sleep and wake up early because I know I've got something I need to do. Sure, I could stall or delay, but I don't because I've made this the thing I have to do. It's right up there with the other essentials--bathing, eating, dental checkups, taking my pills, talking to my mother, etc. I don't debate it anymore because it's on the list. I just do it. It's 10AM in Bangkok on this Monday morning and I'm nearly finished with this article. I would have preferred to read the New York Times or go for a walk, but this is when I do my marketing. It's required. It's easy to slip if you're willing to slip. I'm not. I look at these articles like I used to look at picking up the kid from school. It HAS to be done. If I'm going to be busy on Monday morning (and I try really hard not to schedule things for those hours), I make myself write the article in advance. Why? Because I can't miss it. It MUST be done. You need to trick yourself just like I've tricked myself. Of course, your marketing might require a different schedule. It might require making three calls before breakfast to invite folks to meet for coffee. It might involve emailing one civic group per day about a speaking opportunity. It could involve scanning for media exposure opportunities or responding to social media posts. Whatever your tasks and schedule, you've got to make your marketing a priority. What if it's still not working? If your marketing isn't working, the problem probably isn't your approach. It's probably not working because you aren't doing the work. Look at your calendar yourself (save my consulting fee) and see if you're actually taking action. Sometimes you don't know your own reality because being busy skews your perception. Thinking about marketing can trick your brain into believing you're doing the work. All the learning, the reading, the webinar attending, the planning, etc. feels like marketing. But it's not. Marketing doesn't happen until you engage with others and make them know, like and trust you. So if your marketing isn't working, now you know why. You know what you need to do. You know that it's about action. When you take action with frequency, regularity, and persistence, you'll see results. When you make the marketing something that MUST be done, it will get done. That's when the results happen. That's when the phone rings and your practice grows. It's hard to accept, but for most us, the reason our practice isn't growing is because we're not doing the marketing. You can lie to me about it if you like, but don't lie to yourself.
Follow up to podcast #25 - Currently I am reading a book "Fred 2.0" by Mark Sanborn - it's about delivering extraordinary results - and I came by Biggby coffee again today from my visit Saturday. There were some fantastic customer lessons that I learned from Keith - he and his wife own this location - Also learned about people too... meeting Ken (more on Ken on another podcast). Just wanted to leave you some details on the back story of this great coffee connection with some people that are living life like Fred! Check out the Fred Factor by Mark Sanborn... then you can read 2.0 version... great stuff... life-changing. Then I need to finish some errands picking up a few things for my wife's birthday in 2 days. :-) Keep in touch with me on my Facebook page - Coach To Expect Success... on Twitter: @coachtosuccess or my website: http://coachtoexpectsuccess.com
wow - fantastic start to my day! Quick workout, stopped to do my podcast in my car and get in to do the work and Biggby coffee - their system was down... so my order and everyone's order was free!! What great service.. new owners... they are starting our right by taking care of their customers. Talk about abnormal (above normal) and being extraordinary! This was the whole message of my podcast - and I walked into it right after I did my podcast!! Amazing! The world needs more people like this. No excuses - let's take care of the customer. WOW - there will be a followup podcast to this coming up on the next show! :-)
Sunny Cartel Hangs with us. We talk Dying to Live, Katt Williams Fight, Deangelo Russell dirty macking, Quise goes to Biggby and Chilis, continue with March Trashness, revisit some Sunny Cartel Social media status', and baseball in Cuba
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