Podcast appearances and mentions of michael krigsman

AI strategist and TikTok commentator Nate B. Jones joins CXOTalk host Michael Krigsman to explain the high-stakes race among OpenAI, Google, Meta, and others to advance large language models. The discussion explores token economics, model specialization, and hands-on prompting skills every executive needs to translate AI progress into business results. Watch Episode 880 now and subscribe for weekly conversations with top tech leaders.

Join Andrew Wesbecher (Powered_By) and Michael Krigsman on CXOTalk episode 878 to discuss how AI agents can help small businesses succeed in 2025. Learn from industry experts and discover the benefits of using AI technology for your SMB to stay ahead of the competition!Learn more from www.poweredby.agency===================

Learn about the impact of AI in healthcare in CXOTalk episode 877 on AI in clinical trials. Discover how artificial intelligence is revolutionizing clinical trials and the potential benefits for the healthcare industry.AI promises faster, safer clinical trials and better patient experiences. Clario's EVP & Chief Information Technology & Product Officer, Jay Ferro, joins CXOTalk host Michael Krigsman to explain how his team unifies IT, product, data, security, and marketing under one roof, giving sponsors, sites, and patients a single, seamless platform. He outlines responsible AI governance with legal, medical, privacy, and security leaders. He shows how predictive tools speed recruitment, sharpen protocol design, cut dropout risk, and support image interpretation while physicians keep the final judgment.Watch to learn• How a unified tech-product structure cuts cost and removes friction• Steps for enterprise-wide AI oversight in a regulated environment• Real use cases for AI in recruitment, imaging, and trial optimization

In CXOTalk Episode 868, host Michael Krigsman interviews Praveen Akkiraju, Managing Director at Insight Partners, to explore the world of agentic AI.Praveen explains AI agents, their reliance on large language models (LLMs), and how they differ from traditional applications. He discusses AI agents' current state and reliability, explains the layered architecture involving user interfaces, reasoning, and dynamic querying, and highlights the importance of evaluation loops and human-in-the-loop systems for consistent output.The episode also discusses practical use cases in various sectors like coding, customer support, and IT operations. It explores the complex economics, security considerations, and future trajectory of AI agents in both startups and large enterprises.

Mike "C-Roc" sits down with Michael Krigsman, a thought leader and the creator of the video podcast CXOTalk. Known for engaging with chief executives, technology officers, and other C-suite leaders, Michael shares his journey from running a successful consulting business to launching a groundbreaking live video show in 2013. With over 800 episodes of CXOTalk under his belt, Michael reflects on his early days blogging about IT project failures, which eventually led to partnerships with platforms like ZDNet and recognition in numerous media outlets, including The Wall Street Journal. Michael dives into the evolution of his podcasting journey, discussing his transition from using Google Hangouts to building a sophisticated broadcast setup. He reveals how his passion for engaging with top executives turned into a sustainable business model while remaining true to his original vision. The episode explores Michael's unique approach to storytelling, his commitment to maintaining high-quality content, and the lessons he's learned along the way. Tune in to hear an inspiring conversation about grit, persistence, and the art of staying true to your mission while navigating the ever-changing digital landscape. Website- https://www.cxotalk.com Social Media Links/Handles- www.linkedin.com/in/mkrigsman https://twitter.com/mkrigsman

Artificial intelligence is reshaping the world, but how can we trust it and build ethical AI? In this episode of CXOTalk, we explore the dual nature of AI—its potential to build trust and its risks of enabling deception. Join host Michael Krigsman and our expert guests:

Are you navigating the complex landscape of AI ethics and governance?

Artificial intelligence is rapidly transforming business, technology, and society. On this episode of CXO Talk, Dr. Terrence Sejnowski, a renowned computational neuroscientist, deep learning pioneer, and author of "ChatGPT and the Future of AI," discusses the implications of this technological revolution. He explores how AI is evolving, drawing parallels with the human brain, and explains why a robust data strategy is crucial for successful AI implementation. Dr. Sejnowski holds the Francis Crick Chair at the Salk Institute for Biological Studies and is a Distinguished Professor at UC San Diego. Dr. Sejnowski explains the importance of lifelong learning for employees and emphasizes AI's role in augmenting, not replacing, human capabilities. He also addresses critical topics such as explainability in AI decision-making, ethical considerations, and the potential impact of AI on the future of work. This discussion offers practical guidance for business and technology leaders navigating the complexities of AI integration and its implications for their organizations. Episode Participants Terrence J. Sejnowski is Francis Crick Chair at The Salk Institute for Biological Studies and Distinguished Professor at the University of California at San Diego. He has published over 500 scientific papers and 12 books, including ChatGPT and The Future of AI: The Deep Language Learning Revolution. He was instrumental in shaping the BRAIN Initiative that was announced by the White House in 2013, and he received the prestigious Gruber Prize in Neuroscience in 2022 and the Brain Prize in 2024. Sejnowski was also a pioneer in developing learning algorithms for neural networks in the 1980s, inventing the Boltzmann machine with Geoffrey Hinton; this was the first learning algorithm for multilayer neural networks and laid the foundation for deep learning. He is the President of the Neural Information Processing Systems (NeurIPS) Foundation, which organizes the largest AI conference, and he is a leader in the recent convergence between neuroscience and AI. Michael Krigsman is a globally recognized analyst, strategic advisor, and industry commentator known for his deep expertise in digital transformation, innovation, and leadership. He has presented at industry events worldwide and written extensively on the reasons for IT failures. His work has been referenced in the media over 1,000 times and in more than 50 books and journal articles; his commentary on technology trends and business strategy reaches a global audience. #AI #ArtificialIntelligence #FutureofWork #DeepLearning #CXO #DigitalTransformation #BusinessStrategy #TechnologyLeadership #ChatGPT #cxotalk

In episode 862, Michael Krigsman talks with Bernardo Mariano Jr., Assistant Secretary-General and Chief Information Technology Officer at the United Nations, about the evolving landscape of AI governance and digital responsibility. They discuss the Global Digital Compact, strategies for bridging the digital divide, and the importance of equitable data access. Learn how the UN collaborates with governments, private sector leaders, and civil society to establish global frameworks that align innovation with ethical principles. Gain actionable insights into responsible AI implementation, reducing risk, and ensuring that both mature enterprises and emerging startups benefit. #AI #DigitalTransformation #ArtificialIntelligence #UN #GlobalGovernance #EthicalAI #Sustainability #Innovation #DigitalEquity #Leadership #CXOTalk #technology Subscribe to CXOTalk for more executive-level conversations on AI, digital transformation, and strategic leadership.

AI is transforming financial services, but are we building it responsibly? Dr. Scott Zoldi, Chief Analytics Officer at FICO, joins Michael Krigsman on CXOTalk episode 859 to discuss the importance of AI ethics in finance. Learn how to build trust, transparency, and accountability into your AI systems. In this episode, we cover: • The challenges of black box AI and the need for explainable AI (XAI) • Practical strategies for mitigating bias and ensuring fairness in AI-driven decisions • FICO's innovative use of blockchain to ensure responsible AI development • How to balance innovation with ethical considerations in financial services • Actionable advice for business and technology leaders Watch now to gain valuable insights into navigating the complex ethical landscape of AI in finance. Subscribe to CXOTalk for more conversations with leading experts on the critical issues facing business and technology leaders today. #ai #Ethics #FinTech #ArtificialIntelligence #Blockchain #CXOTalk #DigitalTransformation #Innovation #Leadership #responsibleai #cxotalk

Are your marketing efforts falling flat? You're probably focusing on tactics, not strategy. Join marketing guru Seth Godin and Michael Krigsman on CXOTalk to dissect the critical difference between strategy and tactics, revealing why most companies miss the mark and how to build a winning, long-term approach.In this discussion, Seth exposes the pitfalls of chasing short-term gains and neglecting the underlying philosophy that drives successful marketing. He shares real-world examples of companies like Google, Yahoo, Netflix, and Starbucks, illustrating how a clear strategy can make or break a business.Discover how to:Define your core strategy: Move beyond vague mission statements and identify the fundamental "why" behind your business.Understand invisible systems: Learn to recognize the underlying forces shaping your market and how to leverage them for growth.Empower your team: Connect your strategy to everyday actions and inspire your team to contribute meaningfully.Embrace the smallest viable audience: Focus on building a passionate core audience to amplify your message.Leverage technology effectively: Avoid chasing the latest tech trends. Use technology strategically to advance your core strategy.Tell compelling stories: Connect with your audience emotionally and create resonating narratives.This episode is a must-watch for CEOs, CMOs, marketing professionals, and anyone looking to build a sustainable and impactful business. Don't just get the word out—make a real difference.

AI and data science experts Dr. Anthony Scriffignano and Dr. Satyam Priyadarshy join Michael Krigsman for a candid discussion on the practical realities of AI implementation. They debunk the myth of AI as a magic bullet and explore what truly drives success in AI projects and the common pitfalls that lead to failure.Learn how to address critical challenges like confirmation bias, data quality issues, communication gaps between data scientists and business leaders, and the ethical considerations of synthetic data. Discover practical strategies for building a data-driven culture, managing computational costs, and maximizing the value of your data science initiatives. This episode is a must-watch for business and technology leaders seeking to leverage AI effectively.

Ready to explore the mind-bending world of Agentic AI and its impact on the future of work?In CXOTalk episode 854, Michael Krigsman talks with Babak Hodjat, Cognizant's CTO of AI, to unravel the mysteries of AI agents, evolutionary algorithms, and the potential for robot armies to reshape our world.Discover:What are AI agents, and why are they like mini robot armies? Learn how multi-agent systems are revolutionizing AI and offering advantages over traditional approaches.Can robots learn to walk in a world where trees float? Explore the fascinating world of evolutionary AI and its applications in website optimization, robot locomotion, and more.How do we prevent AI bias and ensure responsible development? Hodjat tackles the crucial ethical considerations of AI and the need for human-centric design.What does the future hold for businesses in the age of agentic AI? Get a glimpse into a future where interconnected AI agents collaborate to achieve complex business goals.Babak Hodjat, a pioneer in AI and one of the inventors of Siri's natural language processing, demystifies complex AI concepts and offers practical insights for business and technology leaders. Don't miss this opportunity to explore the future of AI and its transformative potential!Subscribe to the CXOTalk newsletter to join our LIVE conversations:Episode page: https://www.cxotalk.com/episode/inside-the-advanced-ai-lab-agents-robots-and-levitating-treesTwitter: https://twitter.com/cxotalkLinkedIn: https://www.linkedin.com/company/cxotalkFacebook: https://www.facebook.com/cxotalk

Want to understand the power of agentic AI and how it can transform your business? In episode 854 of CXOTalk, Michael Krigsman sits down with Praveen Akkiraju, Managing Director at Insight Partners, to explore the exciting world of AI agents.This episode simplifies complex concepts, helping you understand AI agents' potential for automating tasks, boosting efficiency, and unlocking innovation. We explore real-world applications, the crucial role of data infrastructure, and the importance of trust and transparency in agentic AI systems.Plus, we address those burning questions about the impact of AI on the future of work.Listen to this episode to learn:-- What agentic AI is and how it differs from traditional AI-- Practical applications of AI agents in various industries-- Key considerations for evaluating and implementing agentic AI solutions-- How to build trust and transparency into your AI systems-- The potential impact of agentic AI on jobs and the workforceDon't miss out on this essential discussion about the future of AI in the enterprise!Subscribe to CXOTalk for more insights from leading experts in the tech industry!

Know the secrets to effective communication for tech leaders with insights from Michael Krigsman in this episode of Biotech Bites Podcast. Michael shares his experiences and advice on mastering storytelling, leadership, and business communication. Learn how to enhance your communication skills and lead with confidence. Please visit our website to get more information: https://swangroup.net/Join us as we explore:The importance of listening and mentorshipAdapting to business needsEffective communication strategies for tech and biotech leadersRemember to subscribe, like, and comment for more valuable insights!This video is about Top Communication Hacks For Tech Leaders: Expert Insights With Michael Krigsman! But It also covers the following topics:Communication Skills For Tech LeadersEffective Communication In TechTech Leadership Communication TipsVideo Title: Top Communication Hacks For Tech Leaders: Expert Insights With Michael Krigsman!  

In Episode 852 of CXOTalk, host Michael Krigsman explores enterprise AI strategy with guests Anindya Ghose, Professor at NYU Stern School of Business, and Ravi Bapna, Chair Professor at the University of Minnesota's Carlson School of Management.What You'll Learn:The "House of AI" Framework: Understand the foundational pillars—data engineering, descriptive analytics, predictive analytics, causal analytics, and prescriptive analytics—that form the basis of successful AI strategies.Building a Strong AI Foundation: Learn why allocating 70% of resources to data cleaning and preparation is crucial for AI success.Overcoming Barriers to AI Adoption: Discover how to address the "three I's"—inertia, ignorance, and lack of imagination—that hinder AI implementation in organizations.Leveraging AI for Competitive Advantage: Explore techniques like transfer learning and fine-tuning to maximize AI benefits, even with smaller datasets.Addressing AI Ethics and Bias: Gain insights into proactive measures for de-biasing AI models and ensuring fairness and equity in AI outputs.Cultivating an AI-Ready Workforce: Find out how to upskill your team and foster a culture that bridges the gap between technical capabilities and business leadership.Learn from two leading academics collaborating on AI initiatives with over 200 companies globally.Stay Connected:

In CXOTalk episode 849, Michael Krigsman hosts Peter Altabef, Chair and CEO of Unisys, to explore the transformative role of AI in enterprise technology and the pivotal role of CIOs in this evolution. Altabef provides insights into how Unisys integrates AI to improve client solutions and internal operations while emphasizing strategic investment and leadership.*Episode Highlights:**AI as a Catalyst for Innovation:* Learn how AI, especially generative AI, reshapes business strategies, fosters innovation, and redefines customer engagement.*CIO Leadership in AI Transformation:* Discover how CIOs are crucial in driving AI initiatives, managing risks, and fostering cross-departmental collaboration to achieve success in a rapidly changing landscape.*Disciplined AI Investment:* Understand Unisys's strategic approach to AI investment, focusing on projects that align with business objectives and deliver measurable ROI.*Cultural and Leadership Transformation:* Explore the importance of cultivating a culture of continuous learning and servant leadership to navigate AI-driven changes successfully.*Future Technologies:* Explore the potential of emerging technologies like quantum computing to expand AI capabilities and drive future growth.*About the Participants:**Peter Altabef:* Chair and CEO of Unisys, with a wealth of experience in leading technology companies.*Michael Krigsman:* Industry analyst and CXOTalk host, recognized for his digital transformation and leadership expertise.#enterpriseai #digitaltransformation #ceo #cio #cxotalk #unisys 

Explore the alarming world of AI-driven disinformation and its impact on businesses in CXOTalk Episode 844. Clemson University professors Patrick Warren and Darren Linvill, co-directors of the Media Forensics Hub, join host Michael Krigsman to expose the latest tactics used to spread disinformation.Learn how bad actors, from state-sponsored campaigns to individual influencers, leverage AI to create and spread disinformation at an alarming scale. Warren and Linvill provide expert insights into:-- The structure of disinformation campaigns-- The growing threat to businesses, who can be targets or suffer collateral damage-- Potential technological solutions, including AI-powered detection and mitigation toolsLearn how to protect your organization from AI-driven disinformation and leverage AI for good. This episode is a must-watch for business leaders who want to understand and mitigate the risks of disinformation in today's digital landscape.#disinformation #AI #artificialintelligence #socialmedia #mediaforensics #CXOTalk  #narrativelaundering #privacy

In CXOTalk episode 841, host Michael Krigsman sits down with Yousuf Khan, Partner at Ridge Ventures and former multi-time CIO, to explore the transformative impact of AI on venture capital, startups, and enterprise AI.Key topics include:• Separating AI hype from reality in VC investing• Evaluating AI startups and their long-term potential• The challenges and opportunities AI presents for enterprises• Balancing innovation with risk management in AI deployment• Strategies for CIOs and boards navigating the AI landscapeKhan shares insights from his unique perspective as both a seasoned CIO and current VC investor. Learn how to identify promising AI ventures, understand the "blast radius" of AI implementations, and develop the critical skills needed to lead successful AI initiatives in your organization.

Today we're talking to Michael Krigsman, Host of CXOTalk. We discuss Michael's journey interviewing top executives for nearly 1000 episodes, what he's learned from these exceptional minds, and how CTOs in particular can become the best versions of themselves. All of this right here, right now, on the Modern CTO Podcast!  To learn more about CXOTalk, check out their website: https://www.cxotalk.com/ Produced by ProSeries Media: https://proseriesmedia.com/ For booking inquiries, email booking@proseriesmedia.com

In episode 832 of CXOTalk, Michael Krigsman talks with Mohamad Ali, the Chief Operating Officer of IBM Consulting, about practical aspects of integrating AI into business operations. The discussion explores challenges and opportunities that companies encounter as they transition from initial AI experimentation to scaling these solutions effectively.Ali emphasizes the changing landscape of AI consulting, highlighting the shift from building initial use cases to addressing the complexities of scaling, which involve security, bias, data privacy, governance, and cost optimization. He also introduces IBM Consulting Advantage, a platform designed to equip consultants with AI tools and resources while ensuring responsible and ethical implementation.#OperationalizeAI #ibm #futureofwork #genai #cxotalk #aibusines #professionalservices *Stay Connected:*

In this episode of CXOTalk, Michael Krigsman speaks with Rob O'Brien, Head of International Technology at ITV Studios, about the digital transformation of television production. The conversation covers:➡️How ITV is adapting to the rise of streaming services like Netflix and Disney+➡️Enabling creatives with innovative technology to make the best TV shows➡️Managing complex workflows and processes across 400-500 productions per day➡️Using Zoho Creator and Zoho Analytics to centralize production data and enable quick decision-making➡️The importance of low-code development for rapidly building and adapting applications➡️Change management best practices for implementing new technologies➡️Exploring AI and machine learning to create efficiencies in production workflowsO'Brien shares insights on twinning technology with the needs of creatives, gaining leadership buy-in for transformation initiatives, and establishing governance for low-code platforms. He also discusses ITV's multi-cloud strategy and their "watching brief" on generative AI in television production.The key lessons shared include starting with the "why" behind transformation projects and ensuring sustained leadership support. O'Brien and Krigsman also explore the compliance, data privacy, and security aspects of implementing a global low-code solution.This in-depth case study provides valuable learnings for business and technology leaders undertaking digital transformation initiatives. The interview was conducted at Zoho Day 2024 in McAllen, Texas.

Join host Michael Krigsman and prominent guests David Bray and Anthony Scriffignano for an insightful CXOTalk discussion on navigating the complex landscape of AI ethics and governance. As AI rapidly advances and becomes more influential in our daily lives, it's crucial to ensure these powerful technologies are developed and used in a trustworthy, responsible manner.*Key topics include:*

CXOTalk host, Michael Krigsman, talks with Juliette Powell, author and AI expert, to dissect the complexities of ethical AI in our rapidly evolving digital landscape. As AI becomes increasingly embedded in our lives, the conversation around its ethical use has never been more critical. Juliette Powell brings her extensive knowledge to the table, discussing the seven foundational principles outlined in her book, "The A.I. Dilemma."Key Takeaways from the Episode:-- Intentionality in AI Development: Juliette Powell stresses the importance of intentional risk assessment in AI, urging businesses to consider the human impact and integrate these assessments into their organizational strategies.-- Responsible Technology vs. Ethical AI: Powell challenges the vague concept of "ethical AI," advocating for responsible technology that accounts for global impacts and the billions of people coming online.-- Risk-Benefit Analysis in AI Deployment: Through the lens of OpenAI's ChatGPT and Google's Bard, Powell discusses the varying risk calculations by corporations and their significant implications for trust and market perception.What You'll Learn:-- The disconnect between AI risk assessments and broader organizational risk management strategies.-- The need for a tangible approach to responsible technology that considers inclusivity and global responsibility.-- How corporate risk calculations affect market trust and the perception of AI technologies.Why Watch?-- Gain insights into the ethical considerations and challenges in AI development.-- Understand the importance of responsible innovation for long-term societal benefits.-- Learn strategic approaches to AI deployment within legal and ethical boundaries.Join us for this enlightening conversation that navigates the ethical dilemmas of AI and offers guidance for senior executives and technology enthusiasts. Don't forget to subscribe to CXOTalk for more discussions with leading thinkers in business and technology.

In this episode of CXOTalk, host Michael Krigsman talks with Taylor Wolsey from GardaWorld about the company's journey to align customer experience and operational excellence through digital transformation. GardaWorld, a leading security services provider, has grown rapidly through acquisitions, presenting challenges in delivering a consistent, high-quality customer experience across multiple brands, languages, and regions.Wolsey shares valuable insights into how GardaWorld:

In this episode of CXOTalk, Michael Krigsman speaks with Anand Oswal from Palo Alto Networks to explore the critical issue of securing unmanaged devices by using enterprise browsers. Oswal highlights the alarming statistic that over 50% of devices accessing corporate data are unmanaged, contributing to 90% of successful malware attacks. He emphasizes the need for robust security measures that can consistently protect both managed and unmanaged devices without compromising user experience. The discussion examines the role of enterprise browsers as a solution, with Gartner predicting their significant adoption by 2030 for secure application access on unmanaged devices.The conversation further examines the risks associated with unmanaged devices and the strategies organizations can employ to mitigate these threats. Oswal outlines a three-step approach involving Secure Access Service Edge (SASE), securing the browser workspace, and implementing data loss prevention controls. He also discusses Palo Alto Networks' acquisition of Talon, to enhance their security offerings with a secure enterprise browser. The integration of Talon's technology with Palo Alto's Prisma SASE architecture aims to provide a seamless and secure browsing experience, extending protection to the growing number of contractors and remote workers using personal devices for corporate tasks. The episode concludes with Oswal stressing the importance of education in understanding the risks of unmanaged devices and the necessity of a holistic security approach that encompasses all devices within an organization.

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➡️ *Please support this podcast by clicking on our sponsor:* vanta.com/cxotalkIn episode 817 of CXOTalk, we welcome Greg Stuart, CEO of MMA Global, for an engaging conversation on the evolving role of Chief Marketing Officers (CMOs) in the rapidly shifting landscape of AI-driven marketing. Greg shares his expert views and data-backed insights, drawing from his experience leading MMA Global, an important nonprofit industry body for CMOs. This episode explores the current challenges and future directions of marketing in the AI era, offering valuable perspectives for CMOs and marketing professionals.

*Explore the Presidential Executive Order on Safe, Secure, and Trustworthy Artificial Intelligence. Signed by President Biden on October 30th 2023, this directive stands as a landmark in the evolving landscape of AI, setting a precedent for future development, usage, and regulation.Our guest is Dr. David Bray, previously CIO of the Federal Communications Commision for four years, IT Chief for the Bioterrorism Preparedness and Response Program, Senior National Intelligence Service Executive, and an expert on AI governance and ethics.*In this episode, we examine the presidential order to:*⭕ Explain why it's a crucial step for the future of AI.⭕Unravel its significant impact on the business world, examining the immediate and long-term implications for industries navigating this new regulatory landscape.⭕Consider what the order did not cover and explain what is missing.As AI continues to redefine the boundaries of innovation and efficiency, understanding the framework set by this Executive Order is imperative for business leaders. This episode provide insightful perspectives, clarifying how businesses can adapt, comply, and excel in this new era of AI.Watch this discussion to bridge the gap between technological evolution and business strategy, with valuable insights for executives and decision-makers in the rapidly changing world of AI.*Dr. David A. Bray* is both a Distinguished Fellow and co-chair of the Alfred Lee Loomis Innovation Council at the non-partisan Henry L. Stimson Center. He is also a non-resident Distinguished Fellow with the Business Executives for National Security, and a CEO and transformation leader for different “under the radar” tech and data ventures seeking to get started in novel situations. He is Principal at LeadDoAdapt Ventures and has served in a variety of leadership roles in turbulent environments, including bioterrorism preparedness and response from 2000-2005. Dr. Bray previously was the Executive Director for a bipartisan National Commission on R&D, provided non-partisan leadership as a Senior Executive and CIO at the FCC for four years, worked with the U.S. Navy and Marines on improving organizational adaptability, and aided U.S. Special Operation Command's J5 Directorate on the challenges of countering disinformation online. He has received both the Joint Civilian Service Commendation Award and the National Intelligence Exceptional Achievement Medal. David accepted a leadership role in December 2019 to direct the successful bipartisan Commission on the Geopolitical Impacts of New Technologies and Data that included Senator Mark Warner, Senator Rob Portman, Rep. Suzan DelBene, and Rep. Michael McCaul. From 2017 to the start of 2020, David also served as Executive Director for the People-Centered Internet coalition Chaired by Internet co-originator Vint Cerf and was named a Senior Fellow with the Institute for Human-Machine Cognition starting in 2018. Business Insider named him one of the top “24 Americans Who Are Changing the World” under 40 and he was named a Young Global Leader by the World Economic Forum. For twelve different startups, he has served as President, CEO, Chief Strategy Officer, and Strategic Advisor roles.*Michael Krigsman* is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world's top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.#cxotalk #enterpriseai #responsibleai #aiethics

Explore artificial intelligence (AI) and machine learning (ML) in the corporate environment, featuring Murli Buluswar, the Head of Analytics for the U.S. Personal Bank at Citi. The discussion focuses on integrating AI and ML into core business strategies and operations, offering a nuanced perspective on leveraging these technologies for improve decision-making and business outcomes.Key learnings from this episode include:► *Integrating AI/ML into Business Strategy and Operations:* Gain insights into how AI and ML are reshaping strategic planning and operational processes, emphasizing the need for a holistic approach that goes beyond simply adopting tools.► *Emphasis on Outcome-Driven AI Initiatives:* Discover the importance of focusing on measurable results in AI/ML projects, highlighting the significance of financial outcomes and the value of cross-functional team collaboration for impactful implementation.► *Fostering a Culture of Innovation and Curiosity in AI Adoption:* Learn about the challenges and strategies involved in creating an organizational culture that is receptive to AI, underlining the necessity for continuous learning, innovation, and curiosity to fully harness AI's potential in business.Join this thought-provoking episode with Murli Buluswar, examining strategic and operational facets of AI in the enterprise, uncovering key insights and actionable strategies for businesses aiming to navigate the enterprise AI.

In CXOTalk episode number 812, Michael Krigsman speaks with Andrew McAfee, a principal research scientist at MIT, for a detailed discussion on creating a business culture that supports AI. As the author of 'The Geek Way, McAfee shares lessons drawn from his extensive research on how technological advancements impact business operations and organizational culture.This conversation is particularly valuable for business leaders interested in learning how to create culture that supports the strategic role of AI in their organization.Key highlights from this episode include:►*The Intersection of AI and Business Culture:* Insight into how AI is reshaping business strategies and influencing organizational dynamics.►*'Geek Culture' in Organizations:* Exploration of the concept of 'geek culture' within enterprises and its significance in fostering innovation.►*Ethical and Strategic Implications:* Discussion on the ethical aspects of AI integration and strategies for effective implementation in corporate settings.►*Adapting to Technological Change:* Guidance on how businesses can evolve to embrace technological advancements and the future of work.*Andrew McAfee* is a Principal Research Scientist at the MIT Sloan School of Management, co-founder and co-director of MIT's Initiative on the Digital Economy, and the inaugural Visiting Fellow at the Technology and Society organization at Google. He studies how technological progress changes the world. His next book The Geek Way will be published by Little, Brown in 2023. His previous books include More from Less and, with Erik Brynjolfsson, The Second Machine Age.McAfee has written for publications including Foreign Affairs, Harvard Business Review, The Economist, The Wall St. Journal, and The New York Times. He's talked about his work on CNN and 60 Minutes, at the World Economic Forum, TED, and the Aspen Ideas Festival, with Tom Friedman and Fareed Zakaria, and in front of many international and domestic audiences. He's also advised many of the world's largest corporations and organizations ranging from the IMF to the Boston Red Sox to the US Intelligence Community.*Michael Krigsman* is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world's top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.#cxotalk #enterpriseai #culture #culturetransformation

In Episode 811 of CXOTalk, host Michael Krigsman speaks with Jon Freier, President of the Consumer Group at T-Mobile, in a thought-provoking conversation focusing on the dynamics of customer experience and brand strategy in wireless. This episode provides deep insights into how a major telecom company navigates market challenges and opportunities.Key insights you will learn in this episode:*Disruptive Strategies in Telecom:* Gain an understanding of how T-Mobile's 'Un-carrier' strategy, initiated in 2013, disrupted the traditional telecom industry, emphasizing customer-centric policies over conventional norms.*Leveraging Data for Customer Engagement:* Learn about the role of data analytics, and personalization in crafting customer experiences. Freier discusses the nuances of serving a diverse customer base and the importance of aligning technology with user needs.*Social Responsibility in Tech:* The conversation extends beyond business strategies to examine the broader social implications of technological advancements. Freier touches on topics like youth safety in the digital world, showcasing how a telecom giant contemplates its societal impact.Watch this important discussion and go behind the scenes of T-Mobile's strategies, for valuable lessons on customer engagement, technological innovation, brand strategy, and social responsibility in the fast-evolving telecom industry.*Subscribe:* www.cxotalk.com/subscribe*Read the complete transcript:* www.cxotalk.com/episode/customer-experience-and-brand-strategy-at-t-mobile*Jon Freier* is the President of T-Mobile's U.S. Consumer Group, leading consumer-facing brands and operations for both postpaid and prepaid customer segments. He's responsible for thousands of employees spread across teams that lead consumer strategy and experience, consumer marketing, consumer operations, go-to-market planning, branded retail and customer service and the portfolio of independently owned and operated sales and distribution channels.Starting with T-Mobile's originating company, Western Wireless, Jon began on the frontline when the company had fewer than 75,000 customers. Since that time, he has transformed T-Mobile's Consumer Group into an award-winning team, contributing to one of the largest and fastest retail expansions in American history and garnering countless customer-experience accolades. This extraordinary growth allowed the Un-carrier to reach tens of millions of additional customers throughout America's largest cities and smallest towns over the last few years.*Michael Krigsman* is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world's top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.#cxotalk #customerexperience #brandstrategy #tmobile

Learn about intelligent automation in finance and how AI and ML can improve modern financial processes. The discussion was recorded live at Workday Rising in San Francisco, between analyst Michael Krigsman and John Hugo, VP of Financial Products & Go To Market at Workday. Important highlights from the conversation include:► *Digital Transformation in Financial Processes:* Insights into how digital transformation is reshaping financial processes, helping companies navigate economic changes and evolving business models.► *Intelligent Automation and Operational Efficiency:* Examination of the impact of intelligent process automation and AI on cost management, staffing, and compliance in finance.► *Adoption of AI Process Automation:* Discussion of the cultural shift towards data-driven decision-making, emphasizing the role of automation tools in leveraging real-time data and predictive analytics.*Read the complete transcript:* https://www.cxotalk.com/episode/intelligent-automation-in-finance-with-workday*John Hugo* joined Workday, Inc. as Vice President, Financials Products and Go To Market in 2015. Prior to Workday, John was Senior Vice President & Corporate Controller, and Principal Accounting Officer, at Life Time Fitness, Inc., a Minneapolis, Minnesota based Healthy Way of Life company. Prior to Life Time Fitness, John held accounting and financial leadership roles with CompleTel Europe, N.V. (Paris, France), Jones Intercable, Inc. (Denver, Colorado), and started his career at Arthur Andersen LLP (Denver, Colorado).*Michael Krigsman* is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world's top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.#intelligentautomation #workdayfinancetraining #enterpriseai #financialmanagement #cxotalk

Learn about hybrid and multi-cloud security with Anand Oswal, Palo Alto Networks. Uncover challenges and the vital role of AI, ML, and zero trust in protecting digital landscapes. The discussion explores the challenges businesses face as applications move from on-premises to the public cloud, especially when more than one cloud provider is involved. Oswal emphasizes the critical need for visibility, consistent policies, and unified management to secure ever-expanding digital footprints. The interview also explores the role of AI and machine learning in fortifying cloud-native security, and how the principles of zero trust are fundamental to security in today's environment.Watch the video to learn:► How to navigate the complexities of securing hybrid and multi-cloud environments, with a focus on the need for visibility and uniform security policies.► A comprehensive six-point strategy for managing security in these complex environments, including the role of AI and machine learning to mitigate real-time risks.► The foundational importance of implementing a zero-trust security model to achieve consistent, best-in-class security across multiple cloud platforms.Anand Oswal serves as Senior Vice President and General Manager at cyber security leader Palo Alto Networks where he leads the company's Firewall as a Platform efforts. Prior to this he was Senior Vice President of Engineering for Cisco's Intent-Based Networking Group where he was responsible for building the entire set of platforms, from switching, wireless and routing to IoT and cloud services, that make up Cisco's extensive enterprise networking portfolio. Anand joined Cisco in 2009 via the acquisition of Starent Networks, a leader in mobile packet core gateways. He holds more than 60 U.S. patents and earned a bachelor's degree in telecommunications from the College of Engineering, Pune, India and a master's degree in computer networking from the University of Southern California, Los Angeles.Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world's top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.#cxotalk #hybridcloud #multicloud #cybersecurity #paloaltonetworks

#zapier #workflowautomation #workflow #aiautomation The rising significance of enterprise AI presents a unique hurdle: seamlessly integrating AI-based business workflows into operational systems, especially for non-programmers. On CXOTalk episode 808, we explore these issues with Mike Knoop, co-founder of Zapier and the company's AI lead. The conversation with Mike covers the rationale behind integrating AI, the technological advancements AI brings to workflow automation solutions, and its broader impact on business agility. Join the CXOTalk community: www.cxotalk.com/subscribeRead the full transcript: https://www.cxotalk.com/episode/ai-workflows-in-business-a-practical-guideKey points in the discussion include: ► The potential of AI-powered automation to empower more business users with customized workflows. But governance, accuracy, and security are key challenges to consider when implementing AI workflows.► Initial use cases include generating creative ideas, summarizing unstructured data, and making powerful business process automations easier to build for non-technical users.► Customer service and marketing are excellent starting points for AI automation.Watch this conversation to gain practical advice on using low-code, no-code tools to automate AI in the enterprise.Mike Knoop is the co-founder and Head of Zapier AI at Zapier. Mike has a B.S. in mechanical engineering from the University of Missouri, where his research topic was focused on finite element modeling and optimization.Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world's top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.

Welcome to CXOTalk episode 807, with Karl Weiss, Chief Technology Officer at Caterpillar, an iconic brand and a leader in construction and mining equipment with over 100,000 employees, $60 billion in revenue, and 1.4 million connected assets globally,With 35 years of experience at the company, Weiss brings a nuanced understanding of how technology shapes business outcomes.Weiss shares Caterpillar's approach to innovation, which is led by customer needs. He highlights the use of autonomous and AI technologies in mining trucks and other heavy equipment, explaining how machine learning, virtual reality, digital twins, and data analytics contribute to safer and more efficient operations. He also mentions Caterpillar's steps towards electric vehicles, sustainability, supply chain resilience, and the exploration of emerging technologies such as autonomy and connectivity.This in-depth conversation includes these issues:► Caterpillar's customer-driven approach to innovation, leveraging autonomy, AI, and machine learning to enhance the safety and efficiency of mining trucks and heavy equipment.► The role of data analytics, digital twins, VR, and telematics in enabling predictive maintenance, remote monitoring, and virtual prototyping, aiding faster development.► Caterpillar's global strategy, focusing on regional talent recruitment, local manufacturing, and collaborations to meet diverse customer needs across different markets.Throughout the discussion, Weiss stresses the alignment of business, technology, and innovation to meet customer demands, sharing insights into managing a large technology portfolio across diverse global markets. Whether you're a senior executive, a technology enthusiast, or someone interested in the confluence of business and tech, this episode promises a deep dive into the practical, strategic, and technical facets of leading a global enterprise in a digitally connected world.Karl Weiss is chief technology officer and a senior vice president of Caterpillar Inc., responsible for the Integrated Components and Solutions (ICS) Division. ICS designs and builds components and systems that are used across the Caterpillar portfolio and also provides technology leadership, engineering, research, validation and manufacturing services to the enterprise.Since joining Caterpillar in 1988, Weiss has had various assignments within product development at Caterpillar's Decatur, Joliet, and Aurora facilities, primarily focused on large machine structural design. He subsequently transferred to Geneva, Switzerland, with Caterpillar Global Mining as an equipment management consultant serving mining customers and dealers in Europe and Africa. Weiss then became the large wheel loader new product introduction manager in Aurora, Illinois. He and his family then moved to Beijing, China, for four years, where Weiss served as the wheel loader product manager for the Asia Pacific region. In that role, he managed the integration of Shandong Engineering Machinery (SEM) as Caterpillar's entry into the China wheel loader market. Weiss served as the worldwide product manager for medium wheel loaders in Aurora. In 2013, the Caterpillar board of directors named Weiss as senior vice president of Earthmoving. He was then named senior vice president of Material Handling & Underground in August 2017 and senior vice president of ICS and chief technology officer in May 2019.Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world's top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.#cto #autonomousvehicles #caterpillarinc

In episode 806 of CXOTalk, we discuss practical applications of generative AI within the enterprise with Bruno Aziza, who was a distinguished voice at Google before joining CapitalG.The conversation explore the technical aspects, the importance of data quality, and the ethical considerations surrounding generative AI deployment.Be sure to watch episode 806 for a live, nuanced discussion aimed at elevating your strategic roadmap for enterprise AI.The conversation includes these topics:► Understanding Generative AI in the Enterprise: A Deep Dive► The Human-Machine Symbiosis in Generative AI► Trust and Data Quality in Generative AI► Financial Impact and Adoption of Generative AI► Enterprise Trends and Use Cases for Generative AI► Deploying Generative AI: Ethical and Practical Considerations► “Trust and Data Quality are the Competitive Moat”► Data Strategy is the Foundation of Generative AI Strategy► How to Identify Use Cases for Enterprise AI► How to Align Enterprise Architecture and AI Strategy► What Does Data Corruption Mean for Generative AI?► Deploying Generative AI: Ethical and Cultural Considerations► How to Drive Adoption of Generative AI in the Enterprise► Future Prospects: The Evolving Landscape of Generative AI and EnterpriseRead the full transcript: https://www.cxotalk.com/episode/generative-ai-strategy-in-the-enterpriseSubscribe: https://www.cxotalk.comBruno Aziza is a Partner at CapitalG, Alphabet's (parent company of Google) independent growth fund. He is a seasoned operator who specializes in high-growth SaaS and enterprise software. Bruno has led product, marketing, sales and business development teams across all phases of growth, from startups to mid-size companies and Fortune 10 software leaders.Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world's top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.#enterpriseai #generativeai #cxotalk

#enterpriseai #generativeai #enterprisearchitecture How can enterprises adopt AI responsibly and effectively? In this interview, Box CEO Aaron Levie shares insider strategies on CXOTalk episode 805.Levie has a unique vantage point on enterprise AI gained from working closely with Fortune 500 customers. He sees enthusiasm to implement AI, but open questions remain around risks, architecture, and use cases.In this wide-ranging discussion, Levie offers practical advice to help leaders:► Build flexible architectures to swap AI components as tech advances► Encourage decentralized testing of use cases to find high-value applications► Form committees to develop standards and identify opportunities► Ensure data security and access controls are in place before deploying AI► Maintain human accountability and oversight of AI systems► Levie covers key issues like potential AI inaccuracies, copyright challenges, and the need for thoughtful governance. He remains optimistic about AI's potential to boost productivity and creativity but emphasizes this transformation is still in the early stages.With insider recommendations, Levie helps leaders develop strategies to adopt AI successfully. Don't miss this timely conversation on the real-world opportunities and obstacles impacting enterprise AI today.Read the full transcript: www.cxotalk.com/episode/practical-advice-on-enterprise-ai-from-ceo-of-boxSubscribe: www.cxotalk.com/subscribeAaron Levie is Chief Executive Officer, Cofounder and Chairman at Box, which he launched in 2005 with CFO and cofounder Dylan Smith. He is the visionary behind the Box product and platform strategy, incorporating the best of secure content collaboration with an intuitive user experience suited to the way people work today. Aaron leads the company in its mission to transform the way people and businesses work so they can achieve their greatest ambitions. He has served on the Board of Directors since April 2005.Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world's top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.

#enterpriseai #database #cloudcomputing Technology veteran Bob Muglia discusses the transformative impact of data management and cloud computing on today's business. As the influence of AI grows, it brings a set of complexities and opportunities that are deeply entangled with corporate culture and organizational structure. Bob provides an expert viewpoint on navigating this complex terrain, including the essential role of the cloud in driving AI and the looming era of robotics. Full transcript: www.cxotalk.com/episode/ai-foundations-data-democratization-and-cloud-computingSubscribe: www.cxotalk.com/subscribeFrom the democratization of data to the unpredictability of AI outcomes, this interview sheds light on the critical elements shaping the future of technology and business. Be sure to watch this essential dialogue for insights on leveraging the modern data stack, AI, and the cloud to achieve your organization's strategic goals.Our guest co-host is QuHarrison Terry, Chief Growth Offer for the Mark Cuban Companies.Watch CXOTalk episode 804 for a substantive discussion on the future of AI, cloud computing, and data.Bob Muglia is a data technology investor and business executive, former CEO of Snowflake and past President of Microsoft's Server and Tools Division. As a leader, Bob focuses on how innovation and ethical values can merge to shape the Data Economy's future in the era of AI. He serves as a board director for emerging companies which seek to maximize the power of data to help solve some of the world's most challenging problems. Bob is also the author of the book The Datapreneurs.QuHarrison Terry is head of growth marketing at Mark Cuban Companies, a Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives.Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world's top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.

#enterpriseai #generativeai #aiethics Harvard Business School professor Iavor Bojinov explains how to make enterprise AI projects successful, given their high rate of failure. Here are his key points:► Prioritize Projects: Focus on AI initiatives that align with your business goals and are feasible to implement.►Leadership and Culture: Make sure your company culture is open to AI, with leaders who grasp both the technical and commercial dimensions.►Scalable Systems: Develop an 'AI factory' to streamline and scale AI development.►Vendor Flexibility: When working with outside partners, don't lock yourself into one platform. Be ready to switch if necessary.►Trust: Ensure that AI systems are transparent, audit for bias, and establish clear lines of accountability for failures.Bojinov stresses that each stage of an AI project, from conception to ongoing management, needs expertise, adaptability, a receptive culture, and trust. With a well-thought-out strategy, companies can navigate typical challenges and harness AI's full potential.Our guest co-host for this episode is QuHarrison Terry.Read the complete transcript and see more of CXOTalk: www.cxotalk.com/episode/harvard-business-school-professor-how-to-lead-enterprise-aiSubscribe for more: www.cxotalk.com/subscribeIavor Bojinov is an Assistant Professor of Business Administration and the Richard Hodgson Fellow at Harvard Business School. He is the co-PI of the AI and Data Science Operations Lab and a faculty affiliate in the Department of Statistics at Harvard University and the Harvard Data Science Initiative. His research and writings center on data science strategy and operations, aiming to understand how companies should overcome the methodological and operational challenges presented by the novel applications of AI. His work has been published in top academic journals such as Annals of Applied Statistics, Biometrika, The Journal of the American Statistical Association, Quantitative Economics, Management Science, and Science, and has been cited in Forbes, The New York Times, The Washingon Post, and Reuters, among other outlets. Before joining Harvard Business School, Professor Bojinov worked as a data scientist leading the causal inference effort within the Applied Research Group at LinkedIn. He holds a Ph.D. and an MA in Statistics from Harvard and an MSci in Mathematics from King's College London.QuHarrison Terry is head of growth marketing at Mark Cuban Companies, a Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives.Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world's top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.

#automotive #automotiveindustry #mobility #digitaltransformation In Episode #801 of CXOTalk, we host Swamy Kotagiri, CEO of Magna International, a behemoth in the automotive manufacturing sector with $40 billion in revenue and 174,000 employees. The conversation sheds light on the rapidly evolving landscape of the automotive industry.This 45-minute dialogue explores the core of technology-driven disruption in the automotive space, including:►The New Frontier of Mobility: The industry is evolving to meet shifts in consumer preferences and regulatory mandates. Electrification is emerging as more than just a compliance requirement.►Strategic Balancing in Innovation: Kotagiri discusses Magna's approach to staying relevant through technological advancements, focusing particularly on the transition from traditional to electric drive systems.►The Integral Role of Data: How Magna utilizes data for both product and process innovation. The conversation highlights the potential for new business models and efficiencies enabled by AI and machine learning.Tune in for a comprehensive look at the ongoing transformations in automotive technology, making this episode a must-watch for executives and professionals invested in the future of mobility.Read the full transcript: www.cxotalk.com/episode/disruptive-automotive-tech-ai-data-and-more-a-ceo-conversationSubscribe to our newsletter: www.cxotalk.com/subscribeSwamy Kotagiri is the Chief Executive Officer of Magna International and is Management's sole representative on the Board. With over 30 years of industry experience, including 21 years with Magna, he brings extensive knowledge and understanding of the automotive industry, as well as the company's culture, operations, key personnel, customers, suppliers and the complex drivers of its success. He previously served as Magna International Inc.'s President (2020) and Chief Technology Officer (2014 2019). Other Magna roles have included: President of Magna Electronics (2016 2018); President of Magna Power and Vision (2018 2020); President of Magna Powertrain Inc. (2017 2019); and various engineering leadership positions at Cosma International (2000 2013). Prior to joining Cosma International, Mr. Kotagiri was a Structural Engineer at General Motors. Mr. Kotagiri has been featured in Business Insider's 100 People Transforming Business and was named by Automotive News as a 2021 all star in the category CEO, Global supplier. He is currently a member of the Business Council of Canada and the MIT Presidential CEO Advisory Board.Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world's top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.

#digitaltransformation #artificialintelligence #customerexperience Mojgan Lefebvre, Executive Vice President and Chief Technology & Operations Officer for Travelers, a leading insurance company, explains how the company is making big changes to stay current in today's tech-driven world.The discussion covers a wide range of topics that are key to understanding how technology and culture are coming together to reshape the way insurance companies operate. Our guest co-host for this episode is QuHarrison Terry, the Chief Growth Officer for the Mark Cuban CompaniesSubscribe to stay informed: www.cxotalk.com/subscribeRead the complete transcript: https://www.cxotalk.com/episode/empowering-ai-and-customer-experiences-through-digital-transformationKey points from this episode include:► Digital transformation and customer experience: How Travelers is using new technology to improve how they connect with customers► Using AI and data: The role of artificial intelligence and data analysis in driving innovation at Travelers ► Talent and culture: The importance of managing change and supporting team members while the company is transforming► Looking ahead: A look at the long-term impact of modern technologies on the insurance business, and how Travelers is working to build trust with customers while addressing new challengesMojgan Lefebvre is Executive Vice President and Chief Technology & Operations Officer for Travelers, a company with $32 billion in revenues and the only property casualty insurer on the Dow Jones Industrial Average. Prior to Travelers, Lefebvre was CIO for Liberty Mutual's Global Risk Solutions. She also held a variety of senior business and technology leadership roles across the financial, high-tech and biomedical industries, including strategy consulting firm Bain, technology provider EMC and medical device provider bioMérieux.An Iranian American who immigrated to the U.S. in 1985, Lefebvre has lived in six countries and speaks three languages. She earned her MBA from Harvard Business School and her undergraduate degree in computer science from the Georgia Institute of Technology.QuHarrison Terry is head of growth marketing at Mark Cuban Companies, a Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives.Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world's top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.

#customerloyalty #customerexperience #zoho #shiji In the dynamic world of hospitality, creating and maintaining customer relationships and loyalty is both an art and a science. In this exclusive CXOTalk interview, Michael Krigsman sits down with Sergio Teixeira, director of global operations at the Shiji Group, a company at the forefront of redefining customer experiences in the hospitality industry.Key themes of this conversation include:► Digital Transformation in Hospitality: Teixeira explains important shifts in the industry, especially post-pandemic, and how technology has become essential to transforming the entire guest experience.► Data-Driven Decision Making: The conversation explores how Shiji leverages data and analytics tools like Zoho to anticipate customer needs, understand patterns, and enhance efficiency across various segments of the hospitality industry.► Human-Centric Approach: Despite the heavy reliance on technology, Teixeira emphasizes the vital importance of empathy, collaboration, and a human touch in both understanding customers and shaping how the company provides service.With a global presence and local touch, Shiji provides software solutions across the hospitality industry, from high-end restaurants to golf courses. Technology underlies their commitment to guests and delivering products and services.Read the full transcript: https://www.cxotalk.com/episode/how-to-build-customer-loyalty-and-retention-with-zoho-and-shiji-groupWatch this conversation to learn about digital transformation in the hospitality industry, the art of scaling, and the critical role data plays in shaping the guest experience. Whether you're in hospitality or any customer-centric industry, this conversation offers valuable lessons on forging meaningful connections and adapting to change.Sergio Teixeira is a Global CRM Manager of Shiji Group.

#enterpriseai Artificial intelligence promises great opportunities for the enterprise but realizing that potential requires strong leadership and a strategic approach. On episode 799 of CXOTalk, we spoke with Sunil Senan, Global Head of Data, Analytics and AI at Infosys, about the leadership lessons around enterprise AI adoption.While interest in enterprise AI is high, companies still have more questions than answers, especially around how to translate the potential of AI into practical benefits and outcomes.Join the CXOTalk community: www.cxotalk.com/subscribeRead the complete transcript: https://www.cxotalk.com/episode/leadership-lessons-for-enterprise-ai-successAmong the topics discussed are:► There is heightened enterprise interest in AI but more questions than answers on how to apply it. ► Companies want help translating AI's potential into business impact.► AI adoption differs from past "big bang" software rollouts. It requires continuous, iterative development and learning.► AI success depends on envisioning goals, preparing for organizational change, and responsible design. Ethics and compliance can't be an afterthought.► AI offers opportunities like accelerated growth, operational efficiencies, and connected ecosystems through data sharing.► Realizing AI's benefits takes thoughtful leadership, cultural change, and aligning AI to solve specific business problems vs "AI for AI's sake."Sunil Senan is Senior Vice President and Global Head of Data, Analytics, and AI at Infosys. In this role, he works closely with Infosys' strategic clients on their data & analytics led digital transformation initiatives. He is passionate about how data & analytics is creating economic impact in the society and how enterprises and governments can engage in driving this transformation. He has written the “Data economy in Digital times” paper articulating how the new data economy presents a set of new possibilities for enterprises, governments to serve their citizens and consumers. Sunil holds a bachelor of engineering degree with a specialization in computer science and has completed his master's in business administration (executive-MBA) from prestigious Indian Institute of Management, (IIM) Bangalore.Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world's top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.

#generativeai #enterpriseai #cto Join host Michael Krigsman and co-host QuHarrison Terry as they dive deep into the world of generative AI with Paul Daugherty, Group Chief Executive of Accenture Technology. As an acclaimed author with broad experience advising Fortune 500 companies, Daugherty shares insights into AI's potential and offers guidelines for its responsible adoption. This episode is essential for business leaders navigating the AI-driven economy, shedding light on topics including:► The intricacies of diagnostic, predictive, and generative AI.► Surprising trends in AI advancements.► Best practices for adopting AI responsibly.► The influence of AI across various industries.► Insights on explainable AI and assessing organizational AI maturity.► Investment strategies in the face of tech ambiguities.► A glimpse into the future: from science fiction to transhumanism timelines.Subscribe: www.cxotalk.com/subscribeRead the full transcript: https://www.cxotalk.com/episode/accenture-and-generative-ai-advice-for-business-leadersNominate a guest for CXOTalk: www.cxotalk.com/nominateStay ahead in the tech landscape with insights from one of AI's leading minds. Perfect for professionals aiming for an edge in the AI era.

#hranalytics #workday #employeeexperience People analytics is a crucial part of the HR toolset, because it leverages data-driven insights to optimize workforce strategies, enhance employee performance, and improve organizational outcomes.To explore this topic, Michael Krigsman hosts a CXOTalk discussion with Caroline O'Reilly, GM of Analytics at Workday, and a leading expert in leveraging people data strategically.Key topics covered:► The challenges of fragmented, siloed people data and the need for AI/ML to surface insights.► Understanding the value of people analytics for accelerating decisions and solving complex business questions.► Key strategic questions answered by people analytics, from hybrid work models to skills gaps.► The types of data used, from surveys to performance metrics and more.► How people analytics improves employee experience through listening tools and answering questions.► The growing importance of skills data for hiring, mentoring, and reskilling.► Practical examples of people analytics use cases at Workday and LeasePlan.► Ensuring data security and privacy when leveraging people data.► The role of AI and machine learning in automating people analytics.► Advice for HR leaders on driving organizational adoption and building a data-centric culture.► Best practices for implementing people analytics, from aligning with business strategy to utilizing AI/ML.Read the complete transcript: https://www.cxotalk.com/episode/what-is-people-analytics-with-workday

#cybersecurity #aiCXOTalk host Michael Krigsman interviews Michal Pechoucek, CTO of Gen and AI researcher, on the impact of AI on cybersecurity.In this insightful discussion, the two participants explore the evolving relationship between AI and cybersecurity. The conversation covers a range of topics, from AI and machine learning (ML) tools in cyber defense and penetration testing to A/B testing in cyber attacks. The conversation also covers the challenges of AI and cybersecurity research and the maturity of AI-powered tools in the field. The conversation culminates in valuable advice for Chief Information Security Officers (CISOs) and Chief Information Officers (CIOs), as well as thoughts on the future of AI in cybersecurity, including the potential for cognitive attacks and the spread of misinformation.The conversation includes these topics:► Early applications of AI and deep learning in cybersecurity► Consumer cybersecurity and AI-enabled defenses► Evolving cybersecurity threats and cognitive attacks► AI and deep learning: Defending against automated attacks► Signature-based AI and deep learning to scale malware detection► The challenge of building AI for diverse cybersecurity threats► Importance of AI explainability in cybersecurity► AI-enabled cognitive attacks, identity theft, and the future of cybersecurity► AI to detect phishing attacks: Large language models and classification► Importance of AI in Cybersecurity for Boards of Directors► Bridging the gap between cybersecurity experts and boards► Personal data protection: Tips for better cybersecurity hygiene► Algorithm manipulation and privacy concerns; Algorithm manipulation and privacy► AI and ML tools in cyber defense and penetration testing► A/B testing in cyber attacks► AI recommendations on data collection► Challenges in AI and cybersecurity research► Advice for Chief Information Security Officers (CISO) and Chief Information Officers (CIO)► Future of AI in cybersecurity: cognitive attacks and misinformationJoin our community: https://www.cxotalk.com/subscribeRead the complete transcript: https://www.cxotalk.com/episode/ai-cybersecurity-cto-perspectiveMichal Pechoucek leads the core technology, innovation and R&D teams driving security engines as well as Gen's technology vision for human centered digital safety and beyond. He is also responsible for the company's scientific research in the fields of Artificial Intelligence, machine learning, and cybersecurity. He previously served as CTO of Avast.Before joining Avast, Mr. Pechoucek spent over twenty years as a professor at the Czech Technical University (CTU) in Prague, during which he founded the Artificial Intelligence Center in 2001. Mr. Pechoucek has authored more than 400 high impact publications and contributed numerous innovative AI applications to research in computer science.While pursuing his academic career, Mr. Pechoucek co-founded several technology start-ups including cybersecurity firm Cognitive Security (acquired by CISCO in 2013), AgentFly Technologies, which specializes in controlling autonomous aircraft traffic, and Blindspot Solutions, which develops AI for industrial applications (acquired by Adastra Group in 2017). He directed the R&D Center for AI and Computer Security at CISCO Systems and worked as a strategist in the CISCO Security CTO office. He is also a venture partner with Evolution Equity Partners, a VC firm specialized in cybersecurity. Michal Pechoucek co-founded the prg.ai initiative aiming to transform Prague into a world-class AI super hub. He sits on the board of several AI startups and as an early investor supports Czech AI ecosystem.Michal graduated from University of Edinburgh and gained his PhD in Artificial Intelligence at CTU in Prague. He also worked as a visiting professor at the University of Southern California, University of Edinburgh, State University of New York at Binghamton and University of Calgary.He sits on the boards of several education oriented non-for-profits, is a long-time sponsor of People in Need Foundation and Memory of Nation and sits on the board of Denik N, Czech daily newspaper.

Today's technology environment evolves quickly, but fluency in tech advancements may not be enough. Michael Krigsman has advice for how to keep up. CIOs and technology leaders need to understand the impact of technology on their companies, while also honing business and communication skills.In this episode, Michael Krigsman, industry analyst and publisher of CXOTalk, describes the changing IT landscape. He tells us why CIOs need to have a deep understanding of technology and a relationship with IT. He gets into the importance of partnerships between the CIO and other C-suite leaders. Michael also describes communicating with the board, how to decipher what they're seeking from their company, and understanding the needs of business stakeholders.---------Key Quotes:“Since you have a sophisticated set of stakeholders who understand technology, it is incumbent on the CIO to identify those spots where IT can really support finance or support marketing beyond being just a service provider for technology integration. The only way to make that happen is for the CIO to really have a deep understanding of the finance needs and then understand and be able to figure out the intersection points.”The CIO is continuously asked to innovate, be a driver of innovation, and at the same time keep costs contained, cut costs. This means the CIO needs to be thinking out of the box“If the CFO is focused not just on being a bean counter, but really focused on, ‘How do we enable innovation inside the organization from a funding, from an investment standpoint?' The most innovative CIOs recognize that this innovation piece is essential to the future of the business.”“You also have the capability for the CIO to either be a technologist or to be able to transcend the technology and be a business leader. Because they're not the same.“If you're a CIO, your stock and trade is understanding the needs of your business stakeholders so that you can serve the company as a whole, not just with technology, but from a business perspective. And so, the hard truth is, if it's beyond your experience and your organization is growing and is vibrant, you better learn, because if you don't, you will devolve into CIO irrelevancy, and that's a bad place to be.”“There needs to be a consensus-driven response inside any organization, and we need to be part of that because we need the best minds in the company, the best leaders in the company, to put our heads together and think this through. So, the strategy for the CIO is, yeah, you want to be the hero, but you have to also know when to be a team player.”---------Time stamps:02:00 The role of CIO as a business leader04:20 Using IT to support the business07:30 Getting what we need from technology09:00 Innovating for the future as CIO14:45 The secret power of IT16:45 Developing crucial CIO skills19:30 How the pandemic shifted the CIO's reputation21:00 Creating consensus within your organization23:00 Preparing for a period of uncertainty25:00 How to work effectively with boards28:00 Getting on the same page as stakeholders---------Links:Michael Krigsman on LinkedIn: https://www.linkedin.com/in/mkrigsman/CIO Exchange on Twitter: https://twitter.com/vmwcioexchangeYadin Porter de León on Twitter: https://twitter.com/porterdeleon [Subscribe to the Podcast] On Apple Podcast: https://podcasts.apple.com/us/podcast/cio-exchange-podcast/id1498290907 For more podcasts, video and in-depth research go to https://www.vmware.com/cio---------Keywords: cio, cio exchange, VMware, innovation, technology, business, CFO, leadership

Originally a conversation hosted by Michael Krigsman on CXOTalk, hear from Alteryx Chief Data and Analytics Officer, Alan Jacobson, as he shares the importance of data democratization and strong analytics programs.Check out the full show notes on the Alteryx Community, where you can comment and join in on the conversation, or use the #AlterEverythingPodcast on social media.Want more from Alteryx? Follow @Alteryx on Twitter, Facebook, and LinkedIn. You can also register for an Alteryx Community account, and download a free Alteryx trial to begin breaking through your analytic and business challenges.Topics:Alteryx Free TrialAnalytics Maturity AssessmentThe 5 Stages of Analytics MaturityAlteryx Starter KitsAlter Everything Podcast episode 117: Building your data democratization strategyAlteryx Workflow Governance: What are your best practices?Democratizing Analytics Across Enterprise in Alteryx 2022.3

Information technology failures are a systemic problem that nobody likes to talk about. Failed initiatives to fix them continue to impact countless industries. As a result, billions of dollars are lit on fire every year in an attempt to stave off disaster. Michael Krigsman, Publisher and Industry Analyst for CXOTalk, believes IT failures are not a technology problem but a communication problem. IT problems are only a symptom - we have to help cure the people behind the technology. Join us as we discuss: - Commonalities in IT failures and how to improve upon them (2:45) - How successful companies reinvent themselves and sustain growth (7:20) - The recipe for organizational self-awareness and vision (19:39) Craving more? You can find this interview and many more by subscribing to C-Suite Blueprint on Apple Podcasts, on Spotify, or here.