Podcasts about designing experiences

Disney just does it right. Client experience that is. Averaging a whooping $23.4 million PER DAY means they've got to be doing something right. If only we could all be so intentional in our businesses. Tune in to hear all about client experience, a house update & more! RESOURCES MENTIONED NOTE: Some links below contain affiliate/referral links. It is a way for this site to earn advertising fees by advertising or linking to certain products and/or services. DISCOUNT: Code for 30+ free days of Podcast Audio Hosting through Libsyn: bossgirl RESOURCE: Need a Podcast Editor? Hire mine & tell him I referred you…The Podcast Man HIRE ME: Back Pocket VIP Coaching YOUTUBE CHANNEL: Subscribe >> The House of Sugar Creek MY BOOK: Snag a copy! Pillars & Purpose: How to Build a Business That Works for You RESOURCE: Contract Templates for your Business YOUTUBE CHANNEL: Subscribe to the BGC YouTube Channel and listen to my episodes via YouTube! MY 90-DAY UNDATED PLANNER: Buy it here! RESOURCE: Receive 20% off your first month or your first year with Dubsado RESOURCE: Freebie: How to Price for Profit Worksheet RESOURCE: Freebie: Create a years worth of Content in Minutes LEAVE A MESSAGE: Click Here RESOURCE: Books I recommended in this episode…The Heart of Hospitality; Marketing for Hospitality & Tourism; A Wealth of Insight: The World's Best Luxury Hoteliers on Leadership, Management, and the Future of 5-Star Hospitality; Unreasonable Hospitality; Making Welcome; Hospitality 2.0; Hospitality from Within; Designing Experiences; How a Global Pandemic Changed the Way We Travel; Spin the Bottle Service; Selling Luxury EPISODES YOU MIGHT ALSO ENJOY... EPISODE 496 – HIRING, DISNEY, A HARD WEEK & IT'S RESET TIME EPISODE 487 – YOUR NEXT SECRET WEALTH HACK EPISODE 447 – TIPS FOR USING CHATGPT EPISODE 397 – AI & CONTENT CREATION EPISODE 347 – CONTENT PLANNING & YOUR BLOG ARCHIVES EPISODE 297 – WHY YOU SHOULDN'T JOIN CLUBHOUSE EPISODE 247 – PILLARS SERIES: CREATING GREAT CONTENT EPISODE 197 – STOP MAKING THIS EXCUSE EPISODE 147 – BLOGGING TASKS FOR WHEN YOU DON'T FEEL LIKE WRITING EPISODE 097 – REVAMPING YOUR ARCHIVED CONTENT FIND TAYLOR ONLINE... Blog – The House of Sugar Creek Instagram – @taylorlbradford Facebook – bossgirlcreative Pinterest – thehouseofsugarcreek Twitter – @taybradfordblog YouTube – The House of Sugar Creek YouTube – Boss Girl Creative

Floor Hoeke, the founder of OwnSpaceStudio. – shares her journey from being a student of spatial design to creating retail spaces for renowned brands like Daily Paper. Her story is one of resilience and innovation, as she navigated a competitive industry to build a unique portfolio. Through passion and organic connections, Floor emphasizes the value of taking risks and building genuine relationships to establish herself in the world of spatial design. Floor's insights cover the challenges of being a female designer in a male-dominated field, budget constraints in creative projects, and the importance of aligning passion with practical goals. Her vision extends to creating unique experiences such as listening bars, showcasing her ability to combine her love for music and design. This episode is a must-listen for aspiring designers and entrepreneurs seeking inspiration on balancing creativity and business strategy. https://www.ownspacestudio.com/

How can you design experiences to drive customer loyalty? Kevin Budelmann is an Experience Design expert, a professor at both Michigan State and Northwestern Universities, and authored Brand Identity Essentials. He brings over a quarter-century shaping design, strategy, and brand experience. We explore the converging paths of behavioral economics, design thinking, and customer experience—all through the lens of his extensive expertise. On this episode of the Delighted Customers Podcast.

Join host Abby Martinez in an enlightening conversation with Janet Monkres, Marketing and Sales Director for Senior Living Community, on the Digital Marketing Master podcast. Janet shares her remarkable journey from graduating with an undergraduate degree in architecture to working with major retailers like Target and Louis Vuitton. Discover how her path led her to the world of senior living communities, where she now applies her marketing expertise. Gain insights into the importance of connecting with the senior audience and using technology to enhance their lives. This episode is filled with stories of passion, adaptation, and the impactful intersection of design and marketing.

Eckhart climbed through the ranks at Microsoft leveraging his background as an industrial engineer turned customer experience maestro.  He sheds light on the transformative "jobs to be done" concept and how understanding the true gains, pains, and solutions can revolutionize how we approach customer satisfaction.We'll also hear how Eckhart's method veers away from traditional journey maps to dissect the full 360-cycle of customer progress. With a deep dive into a real-world case study, we'll see how his process not only saves companies from costly missteps but also propels them towards delivering profound customer-centric solutions.In this episode: - What does it mean to focus on customer "jobs to be done"- Importance of understanding customer gains, pains, and solutions- Utilizing the "wheel of progress" for structured data capturing- Conducting and consolidating customer interviews- The five-step process to understand and prioritize customer jobsThis outside-in approach to understanding customer desires to design and deliver improved experiences that connect to customers emotions is groundbreaking.Meet EckhartEckhart Boehme is the former Curriculum Architect Marketing Excellence @Microsoft Corporation. Eckhart is the founder and managing director of strategy consulting firm unipro solutions and an internationally recognized Jobs to Be Done expert. He was the initiator and co-developer of The Wheel of Progress® Canvas - a tool for structuring qualitative customer research. He is the developer the Customer Progress Design method. He was the subject matter expert to the German editions of the Jobs to Be Done "bible" Competing Against Luck by Clayton Christensen et. al. and Eric Ries' The Startup Way.Subscribe to The Delighted Customer Podcast so you don't miss an episode: https://www.empoweredcx.com/podcast Subscribe to The Delighted Customer Newsletter for practical tips and insights: https://www.empoweredcx.com/delightedcustomersnewsletter

In this engrossing discussion, Abraham Burickson elaborates on how his journey in the world of architecture led him to develop the concept of experience design. Having worked in various architecture firms and conducted research, Abraham discovered a gap between the promise of architecture and its practice. From tangible architectural projects to uniquely curated experiences called Odyssey Works, Abraham redefines the conventional understanding of architecture. Discussing his one-person tailored experiences approach, Abraham delves into the philosophy behind embracing a client's life and empathizing with their reality to create designs that reflect their authentic aspirations. Highlights: Exploring Indigenous Architecture in the Amazon Frustrations with Traditional Architecture Practice The Birth of Odyssey Works: Personalized Experiences Impact of Odyssey Works on Participants Reflections on the Power of Personalized Design Long Architecture Project and Phase 0 Connecting to our Humanity and Our Community Digging deeper to get to the WHY Finding Our North Star The Life-Changing Power of Connection Experience Design Certificate Program Experience Design, a Participatory Manifesto Links:  Preorder Abraham's book: Experience Design: A Participatory Manifesto Experience Design Certificate Program: Odyssey Works Long Architecture Project TEDx Talks: Design Experiences, Not Things  ---Also, did you hear OOA launched another podcast? Redlines dives into the other side of architecture that is often not talked about.Redlines on SpotifyRedlines on Apple Podcasts---Join our Patreon for Free---InstagramLinkedInOut Of Architecture Website ★ Support this podcast on Patreon ★

Abraham Burickson on his New Book, Experience Design: A Participatory Manifesto.

Welcome to Episode 52 of the Virtual GM Podcast! Today, broadcasting live from the prestigious Arizona Biltmore, a Waldorf Astoria property, during BITAC Purchasing and Design 2023. Join us in this riveting episode with our esteemed guest, Jodi Sandler, Senior Design Director at Fontainebleau Development.Jodi's illustrious career in the world of design spans over a decade, encompassing a diverse range of projects across the globe. From Miami to Hong Kong, she has left an indelible mark on the realms of High-End Multi-Family Residential, Hospitality, Residential Retail, and Restaurant sectors. Her extensive experience in the design and construction process has positioned her as a trailblazer in the industry.In our discussion, we shed light on the much-anticipated Fontainebleau Las Vegas, set to open its doors on December 13th. Boasting an impressive 67-story structure, a sprawling 6-acre pool complex, and an array of 36 bars and restaurants, this architectural gem is poised to redefine luxury in Las Vegas.One of the key highlights of our conversation revolves around Jodi's instrumental role in designing the guest rooms at the Fontainebleau Las Vegas. Her meticulous attention to detail and unwavering commitment to creating immersive and opulent spaces have set a new standard for luxury accommodation. Join us as we unveil the intricate process behind the guest room design, gaining exclusive insights into Jodi's creative vision and the seamless fusion of comfort and extravagance that defines the Fontainebleau experience.Don't miss out on this exclusive episode where we delve into the convergence of design excellence and unparalleled hospitality at the Fontainebleau Las Vegas. Tune in now to embark on a journey through the world of luxury, creativity, and innovation with Jodi Sandler on the Virtual GM Podcast!Instagram: https://www.instagram.com/fontainebleaudevelopment/Website: https://www.fbdev.com/Las Vegas Resort: https://www.instagram.com/fontainebleaulasvegas/Miami Resort: https://www.instagram.com/fontainebleau/Jodi Instagram: https://www.instagram.com/jodibsand/Jodi LinkedIn: https://www.linkedin.com/in/jodi-sandler-asid-7a006b30/ Follow us on Instagram - @thevibrantteam@virtualgmpodcastCheckout our website - www.thevibrantteam.com

Mat Duerden is a Professor of Experience Design and Management in the Marriott School of Business at Brigham Young University. He is the co-author of the book Designing Experiences. He joins the show to talk about the elements of experience design and the framework anyone can use to enhance the experiences they plan for themselves and others. Mentioned in the Episode:Designing Experiences by Mat Duerden and J. Robert Rossman: https://www.amazon.com/Designing-Experiences-Columbia-Business-Publishing/dp/0231191685The Power of Moments: https://www.amazon.com/Power-Moments-Certain-Experiences-Extraordinary/dp/1501147765Day One app for journaling: https://dayoneapp.com/Land of the Dead book on storytelling: https://www.amazon.com/Land-Dead-Lessons-Underworld-Storytelling/dp/1626727317How to Tell a Story from The Moth: https://www.amazon.com/How-Tell-Story-Essential-Storytelling/dp/059313902XYou Are a Storyteller Podcast from Brian McDonald: https://writeinvisibleink.com/episodes/Think Again by Adam Grant: https://www.amazon.com/Think-Again-Power-Knowing-What/dp/1984878107Timestamps: (2:28) - How does one get into experience design? (6:02) - Why is experience so important?(9:07) - What's the scope of the experience design?(16:50) - Where does somebody start with this?  What are the first steps?(23:32) - Can you talk about what the anticipation phase of the experience is?(27:03) - What are some good threshold moments?(32:46) - What are the six experience gate elements?(37:07) - Is there anything you would add to the ‘blocking' element?(41:36) - What are the best ways to bring people together in a group for an experience?(50:15) - What is the reflection phase and why is it so important?(1:02:08) - What words of wisdom do you have for someone who's planned out this experience and things go wrong?(1:09:34) - How can people integrate this into their daily lives?

A landscape design is more than just creating a space for aesthetics- the space needs to function and provide a valuable experience for years to come. My recent visit to the stunning garden of artist Robert Fairfax inspired me to think about the journey and experience in a garden more. Follow me on Instagram to see photos of the garden!   Connected episodes: 27: Confidence and Leading the Design Process 25: The Creation of a Show Garden 13: Delivering on Expectations 3: Inspiration and Passion- the Design Process 2: Communication of Design 1: The Process Driven Designer   Please be sure to subscribe and follow @kismetdesignco.Please also sign up for my newsletter to be notified of upcoming webinars, courses, and other offerings https://kismetdesignco.com/classes/   --- Send in a voice message: https://podcasters.spotify.com/pod/show/kismet-design/message

Text Hawk to 66866 to become part of "Mindful Monday." Join 10's of thousands of your fellow learning leaders and receive a carefully curated email from me each Monday morning to help you start your week off right... Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12   https://twitter.com/RyanHawk12 Dr. Mat Duerden is a Professor of Experience Design and Management at Brigham Young University. His teaching focuses on experience design and design thinking. He is the best-selling author of Designing Experiences. His research focuses on experience design in both work and non-work contexts. Mat's publications have appeared in a variety of journals including Leisure Sciences, Journal of Environmental Psychology, Journal of Adolescent Research, and Journal of Leisure Research. Mat Duerden received a Ph.D. in Recreation, Park, and Tourism Sciences from Texas A&M University and an M.S. in Youth and Family Recreation from Brigham Young University.  Transformational Learning – "The future intrinsic use of the content." Going from theory to putting it into practice. It's the implementation of the learning that codifies it. What to do at your next leadership retreat? Ask yourself the question, “What do you want them to say when they walk away from the experience?” And design the event based on your answer to that question. One of the must-have qualities needed to be hired as a team leader is humility and curiosity. Curiosity is the fuel for creativity and innovation. Having a broad range of interests is a good sign of curiosity. What do Apple, Costco, and Walt Disney have in common? A high NPS Score... What is NPS? Your Net Promoter Score is the percentage of customers who are promoters (those who scored 9 or 10) minus the percentage who are detractors (those who scored 0 to 6). They have a uniform type of experience Harmonizing Ques... There should be a narrative structure: Build rising action... -- Anticipation, Participation, Reflection, Climax. It's important to solve problems tied to the needs of your customer or your team. The Wonder Switch from Harris III The curiosity is becoming comfortable not knowing The Buc-eee's gas station restroom experience takes the ordinary and turns it into an extraordinary experience. For businesses: Need to develop a brand experience guide for the type of experience you want to provide. Write a brand theme statement that aligns with who we are. HEB Grocery Store: Here Everything's Better Hire the type of people who are curious and want to interact with customers. Curiosity is the fuel for creativity and innovation. A broad range of interests is important.

Introducing MuseumX: Designing Experiences for Good.  Hello! I'm Stefanie Mabadi, and I'll be your host. This podcast is meant to be a resource for heart-centered designers who are called to create experiences that heal our world. In it, you'll hear from professionals inside and outside the museum and cultural sectors whose expertise can inform questions like, How might we design for compassion? Or, Create digital experience accessible for all? Or, how might we create teams primed to foster a sense of belonging for diverse groups? Together with our Guests, we'll tackle tough questions, explore complex topics and identify action steps to help us create experiences for the public good - experiences that help, heal, enrich and empower, and connect. Have a listen!

Andrea Butcher, CEO of HRD*, is on a mission to change the world one leader at a time. In this episode, she shares the traits that make great leaders and the ways listeners can improve their leadership abilities.  Mentioned in this Episode:hrdleadership.com - https://hrdleadership.com/Andrea Butcher on LinkedIn - https://www.linkedin.com/in/leaderdevelopmentcoach/Being [at Work] Podcast - https://podcasts.apple.com/us/podcast/being-at-work/id1468460670The Power In the Pivot by Andrea Butcher - https://www.amazon.com/Power-PIVOT-Leadership-Lessons-Being/dp/1955683298Fort Hill Group - https://www.forthillgroup.com/The Four Disciplines of Execution by Chris McChesney - https://www.amazon.com/Disciplines-Execution-Achieving-Wildly-Important/dp/145162705X#:~:text=The%20authors%20identify%20four%20core,leverage%2C%20engagement%2C%20and%20accountability.Designing Experiences by J. Robert Rossman - https://www.amazon.com/Designing-Experiences-Columbia-Business-Publishing/dp/0231191685Essentialism by Greg McKeown - https://www.amazon.com/Essentialism-Disciplined-Pursuit-Greg-McKeown/dp/0804137404/ref=sr_1_1?crid=28F8D0EDAXFVI&keywords=Essentialism&qid=1677007523&s=books&sprefix=essentialism%2Cstripbooks%2C107&sr=1-1Breaking the Rules Removing the Obstacles to High Performance by Kurt Wright - https://www.amazon.com/Breaking-Removing-Obstacles-Effortless-Performance/dp/0961438339Time Codes:(1:48) - What is HRD*? What kind of work do you do?(3:06) -  How do you define leadership?(4:07) - Why do so many people misunderstand the concept of leadership?(5:17) - Are leaders too ego-centric today?(6:44) - What kind of work goes into getting secure with yourself?(9:24) - What are the triggers people should be looking for to recognize a teachable moment?(13:56) - What's the difference between a leadership growth program and a leadership training program?(18:01) - What does repetition look like in a leadership growth cycle?(20:38) - How many things can one person work on at a time?(25:04) - How do we create psychological safety with our people?(28:48) - Where is the line between giving people negative caveats and letting them off the hook?(31:52) - How do you build a growth opportunity that is both fun and challenging?(34:14) - What goes into a debrief?(36:33) - How do you facilitate discussion and energy?(41:04) - Do you coach people on how to do less?(41:30) - How do we become more present?(44:26) - Why does it take 7 years for obstacles to go away? (47:41) - What are you sick of talking about?(48:37) - What aren't people talking enough about?(50:45) - What is the purpose of business?

In a special live episode, Perry hits the stage with Michelle Clark, Executive Director of Diversity and Talent at The Children's Society. They delve into the vital role of people experience.

This Beyond Interior Design podcast episode discusses the importance of creating a personalized and human-centered approach in service and experience design. We discuss the need to understand and meet the needs of clients, break traditional scripts, and design environments that foster meaningful interactions.Why should potential clients choose you for their design needs?How do you stand out from the competition in the services you provide?How do you create magic in your design studio?Is becoming a better designer the key to success?Why is experience the key factor in branding and marketing?How can we incorporate more human elements into service and design?In what ways can service design and actual design complement each other?Why understanding the desired experience is so important when designing?How can we design for different generations, with their behaviors and expectations?How can we break the script and change perceptions in interior and experience design?Here you can find out more about Victoria Taylor:http://instituteofinteriorimpact.com/victoriaJoin beyondinteriordesign.club Go to: beyondinteriordesign.CLUB

Music has a powerful impact on our emotions, and can amplify what we're experiencing in a way we're often not aware of. When watching a film, sometimes we don't perceive the music, but it's there. Impacting our emotions. Elevating our feelings. Music can help set the scene for a time period. And when you really know your stuff, you can make the audience tingle by allowing a hip-hop beat to invade the world of Elvis.  Anton Monsted is Head of Music at Amazon Original Movies and has worked with some of the biggest names in music and film including Herbie Hancock, Jay-Z and George Doering. But he's most famous for his work with Australian director Baz Luhrmann, who he most recently collaborated with on the hit biographical music drama Elvis.  Monsted's career trajectory is almost the stuff of movies, he was the boyfriend with time on his hands on the set of Luhrmann's Romeo + Juliet in 1996. When he realised there was a place for him there, he set about advertising himself internally while painting the walls. Before long Baz asked him to put down the paint brush and pick up a research folder. He became Leonardo DiCaprio's assistant on the shoot, got involved in the music, and his path began to unfold, leading to his first Music Supervisor credit on Moulin Rouge! all while in his early 20s.  Listen in as Vince and Anton discuss translating 1920s jazz into hip hop with Jay-Z, why listening to music is like being in the company of an old friend and designing music to guide an emotional response.  Anton's Spotify playlists:  https://open.spotify.com/playlist/1jq8MQrr4kE9hLeBxsKVRi?si=5049970f8f50494e https://open.spotify.com/playlist/6rDWdtbFDXXcmjE1ejzn0T?si=54ab5efde6c54676 https://open.spotify.com/playlist/5HDyNVBazSvCbFEAd6VgI6?si=5475e73e3e51411a https://open.spotify.com/playlist/1YbHA0Wm2TxJOww4DZXfdp?si=462ca069b75e49a0 https://open.spotify.com/playlist/6r5f4eN4wjZ6MnrRNF2m2x?si=5761b563f0ed4f2b https://open.spotify.com/playlist/72EpYQvlrUXpmR4mNgudXC?si=d034930a3bf24589See omnystudio.com/listener for privacy information.

How does scent impact our mood and mind? Why is it important to design for all the senses? And what do you do when you realised you've designed a life you no longer want?  As a partner in the world's largest law firm, Craig Andrade was living the life he'd aways dreamed of. Or was he? It was during a candle-making class he'd decided to take on a whim he realised the transformative power of scent and his deep spiritual connection to fragrance.  From the moment on, Craig's life changed - he's now a perfumer with a highly-successful artisanal luxury fragrance house. He's passionate about sharing Australia's extraordinary botanical heritage and specialises in natural botanical fragrances using often-unknown and unused Australian native scents.  Listen in as Vince and Craig discuss designing for all the senses, finding the strength to make brave life changes, and the Frost*Chapters tri-layer candle they have created together.  Visit Frost*shop to shop the collaboration. See omnystudio.com/listener for privacy information.

Mint Season 6 episode 13 welcomes Black Dave, the web3-native music artist, creative thinker, and self-proclaimed genius. From dropping free NFTs to setting records across crypto Twitter, I wish I had him on the podcast sooner. We had an awesome conversation on all things music NFTs, the early days of Clubhouse, building communities, designing experiences for collectors and so much more.I hope you guys enjoy our conversation.  Additional ResourcesBlackDave's Twitterblackdaveblackdave.com---------------------------------------------------------------------------Claim Season 6 NFThttps://adamlevy.io/nft/---------------------------------------------------------------------------Support Season 6's NFT Sponsors

Mat Duerden received a Ph.D. from Texas A&M University and an M.S. from Brigham Young University. His experience design research focuses on memorable, meaningful, and transformative experiences. Mat is an Associate Professor of Experience Design and Management and Alumni Research Fellow in BYU's Marriott School of Business, and also teaches an honors program course, The Art of Transformative Storytelling. He works with organizations across a variety of sectors to provide training and consulting around experience design, and is also the co-author of the book Designing Experiences. Mat currently serves on his stake high council and in the stake Young Men presidency. Previous callings include bishopric counselor, Young Men president, elders quorum president, and executive secretary. He and his wife Chenae have four children and their favorite experiences occur outdoors on bikes, rafts, and skis. Highlights 01:45 Introduction to Mat Duerdon. He explains experience design. 11:15 How can leaders create an experience? What do you want people to say at the end of the experience? 23:30 When you are designing experiences in the church that doesn't mean you have to create something new. Take what you have and tweak it. 26:30 There is a pressure on the bishopric to make everyone's experiences great. 28:00 How to help the person that isn't enjoying the experience of church or activities. What are their needs? 29:45 Mat shares an example of creating an experience for a ward or community. 59-minute service projects. 31:30 All experiences have three phases An anticipation phase A participation phase A reflection phase 33:10 Good experiences ask for people's attention at the right points and respectfully minimize the attention needed at different points. 33:30 The anticipation phase. Make sure the information for an activity is very clear and given in advance. 34:45 Are there ways that we can create an anticipation phase for a sacrament meeting? 40:00 Good experience design is 90% creating really smooth-running, ordinary experiences. Leaders shouldn't be stressing out on doing huge things. 42:30 Start with just one thing that your ward or organization really needs to work on. It's better to do one or two things great than a bunch of things poorly. 44:00 The participation phase. We should be thinking about what needs we are trying to meet. Does your activity meet a need? 46:00 The reflection phase. The phase where we are actually harvesting what we've been growing. This is the phase that is most often overlooked but vitally important. 50:30 How do we help others in the reflection phase? Help them be a good storyteller. Retell their experience to someone. Journal about the experience. Make sure you follow up with them.

Mat Duerden received a Ph.D. from Texas A&M University and an M.S. from Brigham Young University. His experience design research focuses on memorable, meaningful, and transformative experiences. Mat is an Associate Professor of Experience Design and Management and Alumni Research Fellow in BYU's Marriott School of Business, and also teaches an honors program course, The Art of Transformative Storytelling. He works with organizations across a variety of sectors to provide training and consulting around experience design, and is also the co-author of the book Designing Experiences. Mat currently serves on his stake high council and in the stake Young Men presidency. Previous callings include bishopric counselor, Young Men president, elders quorum president, and executive secretary. He and his wife Chenae have four children and their favorite experiences occur outdoors on bikes, rafts, and skis. Highlights 01:45 Introduction to Mat Duerdon. He explains experience design. 11:15 How can leaders create an experience? What do you want people to say at the end of the experience? 23:30 When you are designing experiences in the church that doesn't mean you have to create something new. Take what you have and tweak it. 26:30 There is a pressure on the bishopric to make everyone's experiences great. 28:00 How to help the person that isn't enjoying the experience of church or activities. What are their needs? 29:45 Mat shares an example of creating an experience for a ward or community. 59-minute service projects. 31:30 All experiences have three phases An anticipation phase A participation phase A reflection phase 33:10 Good experiences ask for people's attention at the right points and respectfully minimize the attention needed at different points. 33:30 The anticipation phase. Make sure the information for an activity is very clear and given in advance. 34:45 Are there ways that we can create an anticipation phase for a sacrament meeting? 40:00 Good experience design is 90% creating really smooth-running, ordinary experiences. Leaders shouldn't be stressing out on doing huge things. 42:30 Start with just one thing that your ward or organization really needs to work on. It's better to do one or two things great than a bunch of things poorly. 44:00 The participation phase. We should be thinking about what needs we are trying to meet. Does your activity meet a need? 46:00 The reflection phase. The phase where we are actually harvesting what we've been growing. This is the phase that is most often overlooked but vitally important. 50:30 How do we help others in the reflection phase? Help them be a good storyteller. Retell their experience to someone. Journal about the experience. Make sure you follow up with them.

From home to the terminal, travel is increasingly being shaped by sustainability considerations, new technology and consumer demands for diverse experiences. Tune in to unpack the ways that airports are becoming key hubs for drawing people together, moving beyond the notion of an airport as merely a gateway to a city. Don't miss the discussion around reigniting the romance of travel in today's post-Covid world.

Earlier this year I partnered with Oracle on a survey of over two thousand US-based consumers to learn more about who they trust between social media influencers and brands in learning about products and services, understanding out how to get the most out of them once the purchase has been made, and how they'd like to handle things when they needed help with a product or service. And while there were a number of interesting findings that were surfaced from the survey, one of the overarching findings was that close to forty percent of those surveyed trusted influencers over brands. But a deeper look into those numbers found that Millennials and Gen Zers surveyed were approximately 2.4X more likely to say they trust influencers than Baby Boomers were. To dig in and discuss some of the numbers and what they might mean going forward, I recently had a LinkedIn Live conversation with Jeff Wartgow, Vice President of Product Management for Oracle. Below is an edited transcript of a portion of our conversation. Click on the embedded SoundCloud player to hear the full conversation.

Today's guest, Dee Gibson, designs experiences for conscious travelers while also talking about things she's passionate about. Dee knows design plays a key part in travelers experiencing other cultures and countries.Dee Gibson is a London-based Interior Designer and Hotelier and a regular speaker and panelist. As founder of the Kalukanda House, a luxury villa in Sri Lanka, Dee has used the interplay between design and travel to delight guests in Sri Lanka and inspire clients in London.Dee works with clients and colleagues across the world and believes that these cross-influences and connections bring an enriched portfolio of work through an exploration of other cultures and viewpoints. Christine is so excited to explore the idea of how travel and design can come together to create a richer tapestry for our travel experiences.  For full show notes and to access resources mentioned in this episode, head to https://www.lotussojourns.com/episode59Time to join our 2022 Lotus Sojourn Book Club!This is a unique journey exploring the heart, the mind and the globe through the pages of nine specially selected books written by inspiring female authors. Your year-long journey will include 18 guided virtual discussions with a community of light-hearted women, as well as weekly journaling prompts, reflection and an assigned travel companion for each book in the journey.Join us for rich discussion, meaningful connection and opportunity for exploration from the comfort of your home, or wherever you might be in 2022 to our first book club gathering on Zoom is January 12. Visit the website at www.lotussojourns.com/book-sojourn to join today.Learn more about Lotus Sojourns and ways to be a part of the community here.Find Lotus Sojourns on Facebook, or join the Lotus Sojourns Collective, our FB community for like-hearted women.Follow us on Instagram: @lotussojourns or @souloftravelpodcastLOVE these conversations...support the production of this podcast by making a donation here! Credits. Christine Winebrenner Irick (Host, creator, editor.) Dee Gibson(Guest). Original music by Clark Adams. Editing and production by Rayna BoothSupport the show (https://www.paypal.com/donate?hosted_button_id=Y76XFGFWCMEV8)

UX Australia Day 1 Designing Experiences for the Augmented Human

This week, we're spinning our focus back onto the craft of facilitation with a guest who I so resonate with in terms of her enthusiasm for the work we do, her passion for trying different things and of course, because she throws away those powerpoint slides!Tricia Conyers from Island Inspirations is a change coach, learning experience designer, trainer, facilitator, meeting designer, remote work strategist and graphic recorder. She's passionate about navigating change, making learning experiences powerful, making conversations visual and helping others solve problems by unlocking their best thinking.And she's based on the island of Trinidad. In this conversation, Tricia shares ideas around how meetings drive culture - I could not agree with this any more, how she got her start in facilitation, she share's a facilitation fail - though in fairness, I think she was set up(!).All her ideas and ways of working really centre around the idea that we are not  in the business of designing a workshop, we are in the business of designing experiences, and our goal is to create active experiences, not passive, and you'll get a ton of different ideas on how you can do that by tuning in.About today's guest: Tricia ConyersTricia is the founder of Island Inspirations Ltd., a visual thinking, creativity sparking, graphic facilitation company. She believes that leaders should personify showing Heart, being Human and inspiring Hope in their interactions with others.Island Inspirations Ltd specializes in facilitation (visual, virtual and in person), graphic recording, meeting design, learning experience design and experiential workshop design. Combing the power of visuals and facilitation to create powerful learning experiences and to accelerate change.Tricia has 25+ yrs experience in change. She designs and facilitates learning experiences (LE) based on the fundamental belief that the LE is the intervention to unleash the latent capacity and higher potential in others.  For over a decade, Tricia has led and supported teams remotely. Tricia holds a Masters of Engineering, Masters of Arts and Bachelor of Arts with Distinction from Cambridge University, England and she enjoys traveling, pilates and photography.In this episode, you will learnWhy it's important to get your meetings right, given their impact on team and company cultureWhat Tricia learnt when things didn't work out in one of her sessions Some of the powerful questions Tricia asks to create new, impactful experiences with her groups (such as, “What can we gain from having virtual sessions?”)How Tricia weaves in various types of visuals into her facilitation workHow to get your participants shifting from passive -> active participationResources mentioned:Connect with Tricia Conyers on LinkedInBikablo visualsTricia's Instagram site - islandinspirationsltdClick here for show notes.Shhh... The free, secret 5 part podcast series on booking out your facilitation business starts on 27 SeptemberJump on over to bookedoutfacilitator.com to discover the secrets of booking out!Support the show (https://buymeacoffee.com/leannehughes)

UXA2021 presenter Oliver Weidlich joins Steve to chat about his upcoming presentation ‘Designing Experiences for the Augmented Human'. 
Register a ticket at Eventbrite to catch Oliver at the conference www.eventbrite.com.au/e/ux-australia…s-137875359913

The latest episode of Inspiring Futures is an interview with John Roescher- the CEO and co-founder of handsome in Austin, Texas.  We got to talk about the genesis of the company, what designing experiences mean and are, how to manage to combine the advertising and design discipline under one roof, and we also talked about the future of a company that operates without an HQ.

We believe in the power on connecting. Concepts are born, creativity is articulated and opinions are either challenged or validated.This week, our Living Room plays host to what will definitely be an interesting conversation, to say the least, as we sit down with Laila Von Alvensleben. We‘ll be tackling the rapidly evolving world of “Hybrid and Virtual Spaces” and how we can create amazing experiences out of it!

Mat Duerden is a professor at Brigham Young University and coauthor of the book, Designing Experiences. Mat walks us through anticipation, participation, and reflection when it comes to intentionally managing your guest experience, and the steps to follow to control each component. While you might be focused on the experience onsite, how much energy do you put toward anticipation and reflection, which occur before and after your guests visit? Mat shares an incredible story about how a trip to Secret Cinema in London created an experience that went far beyond what he expected by turning all guests into active participants in the story, giving everyone their own unique story to tell afterwards. When discussing friction, Mat says that frustrations with waiting in line can take away from the experience because they detract a guest's attention from where you want it to be. He also mentions that the transition from anticipation to participation, and again from participation to reflection must be carefully crafted to yield the desired feeling from your guests, which is what will define how they perceive their experience to be.

In This Episode We Discuss: How Nancy's personal experiences with sleep led her to found End No Sleep How her experiences as an entrepreneur led to a a realization of what was missing from her education experience How she hires high school interns and the questions she asks them Her experience fleeing war, being an immigrant to the United States and what she thinks about college and the American dream Advice to those who are considering a gap year and how to plan for it What she hopes to see evolve in the future of education

Today’s episode is the third and final part of an extended conversation about experience design with Dr. Bob Rossman and Dr. Mat Duerden. If you haven’t heard the first and second episodes in this mini-series, I recommend you go back and check those out. The focus of this conversation is on the third section of the book Designing Experiences, which my guests co-authored. Today we talk about:

Today’s episode is the second part of an extended conversation about experience design with Dr. Bob Rossman and Dr. Mat Duerden. If you haven’t heard the first part, I recommend you go back and check it out! The focus of this conversation is on the second section of the book Designing Experiences, of which my guests co-authored. Today we talk about:

Dr. Bob Rossman is professor and dean emeritus at the College of Applied Science and Technology at Illinois State University. Dr. Mat Duerden is associate professor in the department of experience design and management at the Marriott School of Business at Brigham Young University. Today’s episode is a first for me in that I’ve got two simultaneous guests AND this is the first part of an extended conversation about experience design that will be picked up in a later episode. The focus of this conversation is all about the first section of the book Designing Experiences, which my guests co-authored. We talk specifically about what an experience is and what that means for designers. Additionally, we get into the three phases of macro and micro experiences and the role of human participation to make real meaning and transformation. Show your support for the podcast by going to patreon.com/lxleader. Resources:

After a week-long road trip in Portugal Alex is looking back at all the small invisible experiences he encountered while sitting in the car. It's things like anticipating and designing for the user's intentions that make an experience really great. Table of content: 0:30 - Alex road trip in Portugal 2:30 - Air conditioning experience with Volkswagen 4:45 - User experience in cars 6:35 - Understanding & learning from user intentions 10:55 - Jobs to be done 15:55 - UX on purpose or luck? 17:55 - Autonomous driving 22:25 - Ethnographical studies to better understand users Connect with Alex: Website: www.alexdapunt.com Linkedin: @alexdapunt Twitter: @alexdapunt ✩ Follow The Product Bakery Podcast ✩

In this episode of ApartmentHacker, we discuss experience design. --- Send in a voice message: https://anchor.fm/mike-brewer/message

Zoe Robinson is a spirited risk taker with the tenacity to see her dreams to fruition. The founder of many beloved restaurants in St. Louis opened her first at age 23—a feat achieved through fulfilling her passion of making beautiful spaces for people to come together and enjoy delicious food. Although this attention to detail ranked her as a James Beard semifinalist she still indulges the humble joy of her waitressing roots by making heartfelt connections with clientele, even on each restaurant’s frequent at-capacity nights—a scene now paused due to COVID-19. Zoe shares with hosts Susan and Todd the trajectory and serendipity of her journey, and on staying nimble and innovative to continue her life’s work in the changed landscape of the restaurant industry. Show NotesBillie JeanBar les FreresI Fratellini 

1st hour we jam about Covid-19, Finding Meaning, Designing Experiences, and more. We cover a basic set of meditation introduced in Andireh's Shapeshifitng course and with many Qigong techniques. In the 2nd, hour we cover some practical techniques. Normally the 2nd hour would be for sponsors only, but to help everyone we are releasing it here to help with the isolation and things. Qigong Enhanced Banishing by Laughter. A Simple candle cleaning, with a possible Summoning of the Archangel Micheal Instant ESP chakra meditation cleansing and clearing. Adding new Services for Deeper Down Our first hour will be our jam session, then we will go through and go through some practical techniques and answer questions for the second hour. Deeper Down will be a podcast and video cast. We will be running a show every two weeks. That first one will be open to the world. The new shows will be our site http://ddtrh.com via Anchor, eventually, but the live video access or the ability to ask questions will only be for the few, the proud, the sponsors. Want to get access to the Zoom every two weeks, become a supporting member of the Wuji Xuan center at the lowest level ( $5 ) and get access to ask questions live via Zoom in the first hour. Of course, once you are on there will be extra hidden giveaways. If you join at the next level for ( $10 ) or higher, you can stay for the second hour of Deeper Down the Rabbit hole where we will go through a more detailed and deep dive into the practical aspects of the topic we are covering and get access after the fact to the discussion.

1st hour we jam about Covid-19, Finding Meaning, Designing Experiences, and more. We cover a basic set of meditation introduced in Andireh's Shapeshifitng course and with many Qigong techniques. In the 2nd, hour we cover some practical techniques. Normally the 2nd hour would be for sponsors only, but to help everyone we are releasing it here to help with the isolation and things. Qigong Enhanced Banishing by Laughter. A Simple candle cleaning, with a possible Summoning of the Archangel Micheal Instant ESP chakra meditation cleansing and clearing. Adding new Services for Deeper Down Our first hour will be our jam session, then we will go through and go through some practical techniques and answer questions for the second hour. Deeper Down will be a podcast and video cast. We will be running a show every two weeks. That first one will be open to the world. The new shows will be our site http://ddtrh.com via Anchor, eventually, but the live video access or the ability to ask questions will only be for the few, the proud, the sponsors. Want to get access to the Zoom every two weeks, become a supporting member of the Wuji Xuan center at the lowest level ( $5 ) and get access to ask questions live via Zoom in the first hour. Of course, once you are on there will be extra hidden giveaways. If you join at the next level for ( $10 ) or higher, you can stay for the second hour of Deeper Down the Rabbit hole where we will go through a more detailed and deep dive into the practical aspects of the topic we are covering and get access after the fact to the discussion.

Today we get to know Lisa Moyle, Co-Founder & Director of Strategy of VC INNOVATIONS; Creating Content, Building Communities, and Designing Experiences. To support the Women in Tech podcast go to https://www.patreon.com/womenintech - tweet @womenintechshow and @EspreeDevora. Since you love our show, we think you'll also enjoy the Command Line Heroes Podcast. Check them out here, https://www.redhat.com/en/command-line-heroes https://www.vcinnovations.co.uk/ http://twitter.com/womenintechshow https://twitter.com/espreedevora Be featured in the Women in Tech Community by creating your profile here http://womenintechvip.com/

J. Robert Rossman is professor and dean emeritus at the College of Applied Science and Technology at Illinois State University. He is coauthor of Recreation Programming: Designing and Staging Leisure Experiences (eighth edition, 2019).Mathew D. Duerden is associate professor in the department of experience design and management at the Marriott School of Business at Brigham Young University.Together these men wrote the book Designing Experiences — and it is my honor to have them with us today on the show. I found it very apropos that this podcast, Experience Design, got the chance to have on the authors of… ‘Designing Experiences’. Yeah, that’s right… I went there. :)Get your copy today: https://www.amazon.com/dp/B07L9K1Y1N/ref=dp-kindle-redirect?_encoding=UTF8&btkr=1Find Mathew D. Duerden on LinkedIn: https://www.linkedin.com/in/mat-duerden-8740969/Find J. Robert Rossman on LinkedIn: https://www.linkedin.com/in/j-robert-bob-rossman-b27149b0/-Don't forget if you are looking to get hired as a UX Designer... I'm working on the course just for you. Actually, I'm making the course I wish existed when I was first trying to get hired as a designer... and everything I've learned on the way. To be the first to know about the launch and get 50% off the entire course, enter your email to subscribe at: http://hiredux.com/-As always thank you for listening, and if you enjoy what you're hearing, please share with your friends and co-workers :)-Feel free to stalk the Experience Design podcast on Instagram at @xdpodcast-AND If you are feeling EXTRA inspired, I would love for you to check out my Patreon page here: https://patreon.com/xdpodcast#staycuriousSupport the show (https://www.patreon.com/xdpodcast)Support the show (https://www.patreon.com/xdpodcast)

In today’s episode, Jessie States is joining Tim Shurr for a mesmerizing conversation. Jessie is a legend in the Meetings and Events field and she is the Director of Meeting Professionals International Academy. She is also one of the 25 most influential people in the Meetings and Events Industry and received a Pacesetter Award with the Events Industry Council. Jessie talks about being a Meetings and Events planner is being someone who is actually designing experiences for people to effectively learn and grow. They also share clever insights that will enhance not only your profession as an events planner but also as a leader in different aspects of your life. Tune in now and make sure to apply what you have learned, and enjoy the good results they bring to you. Quotes: "Being able to take something and think about the context of it and then apply that back, or at the kind of top-level, being able to create something altogether new out of something that you’ve learned, in order to drive that kind of knowledge base and that kind of growth and education, you have to plan experiences at supposed to traditional learning environment.” - Jessie States “I think that confidence comes from an acceptance that failure is okay.” - Jessie States Mentions: https://www.facebook.com/TimShurr/  https://mesmerizingleadership.com/ Meeting Planners International World Education Congress 2020 Show Notes: (00:30) Introduction of Jessie States (01:46) How Jessie became the director of the MPI Academy (03:47) How the industry changed over the years (06:02) How to choose the right medium in transferring information (08:45) Trends in Meetings and Events   (10:46) Learning through practicing together (13:57) Being able to reach out for mentorship and learn more from others (15:47) Leadership happens at all levels (17:13) How Jessie end up being a story-teller (23;00) Joining an association   (24:57) Misconceptions about planning meetings and events (29:10) The work-fun balance   (36:23) Having more confidence (39:01) Trying new things  Make Your Day A Shurr! Success

How do you get your attendees and sponsors clamoring to be a part of your event? If you don't listen to all of today's episode of the podcast your event may be relegated to just being ho-hum. Sponsors may pass on that gold level opportunity to have theirs be the biggest logo on the banner. Attendees may decide to skip it altogether. You will miss out on the strategies required to make your event a huge success. I know what you're thinking. You're afraid. what valuable insights will you miss if you don't spend the next 30 minutes listening to this show? You are wracked with fear. Fear that you will miss out on valuable strategies to build more audience and attract more sponsors. It's called FOMO. Or the fear of missing out. And in today's episode. We're going to teach you how to design experiences that induce FOMO. Our guest today has been in the events and hospitality industries since he was just 14 years old. He is a consultant, strategist, speaker and writer focused on bringing people together to accomplish big goals. Nick Borelli is our guest today on The Event Producer Podcast.

Abraham Burickson is the Artistic Director of Odyssey Works, a unique art collaboration that produces transformational artistic experiences for the one person on whom they are based. Abe has passionate and thoughtful words on the primacy of experience over form, the vocation of an Artist, and experiencing "Flow" Abe Burickson and his Asst. Director will be in Austin October 12-13 More info Here: Odyssey Works Design Intensive Austin http://www.odysseyworks.org. and. http://www.abrahamburickson.com Thirteen Ways of Looking at a Blackbird By Wallace Stevens Robert Haas Of Being Numerous, George Oppen Abe Burickson's TEDx Talk on Designing Experiences, not things. Abe Burickson's Artist Portfolio It's All About you - WYPR --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/theheartburn/message Support this podcast: https://anchor.fm/theheartburn/support

Brent Henderson is the founder of Zupp – an app that rewards college kids for going out to local bars and restaurants. I'm usually skeptical of startup dudes trying to "connect people," but Brent really does care about bringing friends together IRL. We get real philosophical about bar culture and the nature of going out for college kids. Bar owners have never had to compete against such powerful couch magnets as Netflix and the (mostly) empty calories of Instagram connection, but we talk about the bars that are innovating beyond drinks and a dance-floor. We also get into Brent's incredible social media playbook. This one bops. Learn more at our website: https://philsantos.net/

Pitching an experience or idea, today, requires more than just getting everyone in the room to agree that it's worthwhile because the key to getting things done often is involving your stakeholders in the design process itself as a way of persuasion but this can only be done if they understand what you understand. Here to share her valuable insights is Emrana Sheikh, Enterprise HR head - India & South Asia at Johnson and Johnson who converses with Belong's Chief Evangelist Aadil Bandukwala on Designing Experiences Through Buy-in & Alignment from all Stakeholders.

I sit down with hospitality duo Rebecca Johnson and Rowen McDermott to discuss what it takes to design an experience, demystify natural wines and going into business with your significant other. More Episodes: Listen to Artist Katie Hector https://apple.co/2ZMjZGQ Listen to Photographer Jeremy Cohen https://apple.co/2QLt6Dx Follow Wellfed on Instagram: https://www.instagram.com/wellfedpodcast/ Watch Wellfed on Youtube: https://www.wellfedpodcast.com/youtube If you enjoy this episode please rate, review, and share this podcast. It would be a big help and go a long way to continue to produce more episodes. You can find more episodes on the website www.wellfedpodcast.com Thank you for listening!

Dave Hayes - Designing Experiences by UX Australia

In our latest episode, MIND’s Lead Mathematician Brandon Smith joins Brian once again, this time for a discussion on informal learning. Brandon first explains how the achievement gap and the perception gap are symptoms of a larger problem called the experience gap. He then delves into the work ongoing MIND has been doing to bridge that experience gap, and the lessons learned along the way. Brandon also shares a bit about MathMINDs Games: South of the Sahara, which re-imagine storytelling to connect math, games and history.Topics Covered in the Podcast:0:45 Intro3:45 The Achievement, Opportunity and Perception Gaps6:20 Math Anxiety and Parental Influences7:35 The Experience Gap9:30 Moving Beyond the Classroom10:45 Friendship and Culture Building with Math12:45 Scaling Experiences for Accessibility and Impact15:00 Designing Experiences that Build a Friendship with Math21:00 Applying Lessons We’ve Learned29:20 Using Storytelling to Break Through the Rules Barrier36:30 MathMINDs Games: South of the SaharaThanks for listening to the podcast! Please leave us a review on iTunes, Google Podcasts, Spotify, Spreaker or wherever you are listening to the show. Subscribe to get future episodes as soon as they are released!

In our latest episode, MIND’s Lead Mathematician Brandon Smith joins Brian once again, this time for a discussion on informal learning. Brandon first explains how the achievement gap and the perception gap are symptoms of a larger problem called the experience gap. He then delves into the work ongoing MIND has been doing to bridge that experience gap, and the lessons learned along the way. Brandon also shares a bit about MathMINDs Games: South of the Sahara, which re-imagine storytelling to connect math, games and history.Topics Covered in the Podcast:0:45 Intro3:45 The Achievement, Opportunity and Perception Gaps6:20 Math Anxiety and Parental Influences7:35 The Experience Gap9:30 Moving Beyond the Classroom10:45 Friendship and Culture Building with Math12:45 Scaling Experiences for Accessibility and Impact15:00 Designing Experiences that Build a Friendship with Math21:00 Applying Lessons We’ve Learned29:20 Using Storytelling to Break Through the Rules Barrier36:30 MathMINDs Games: South of the SaharaThanks for listening to the podcast! Please leave us a review on iTunes, Google Podcasts, Spotify, Spreaker or wherever you are listening to the show. Subscribe to get future episodes as soon as they are released!

Bruce Henderson, Global Chief Creative Officer at Jack Morton Worldwide, discusses the difficulties of covering brand strategy across all platforms in an expanding digital world and the differences he sees among the next generation of creators. He explains how to design extraordinary experiences for consumers, and why he doesn't use the word 'creative.'

Bruce Henderson, Global Chief Creative Officer at Jack Morton Worldwide, discusses the difficulties of covering brand strategy across all platforms in an expanding digital world and the differences he sees among the next generation of creators. He explains how to design extraordinary experiences for consumers, and why he doesn't use the word 'creative.'

Raad Ghantous: Designing Experiences Today in The Lounge, Nick chats with Raad Ghantous from Raad Ghantous andAssociates. Raad and his team do not design interiors, they design experiences. Learn about Raad's journey to Interior Design, his company today and his ongoing work in radio. Early Life and Career Currently residing in Southern California, Raad Ghantous came to the United States in 1985 to pursue a career in business. He was born in Baghdad, Iraq, grew up in Kuwait and attended college in Switzerland. After receiving his undergraduate degree in economics he traveled to the US to pursue a Masters degree in Marketing from the Peter Drucker Center in Claremont, California. Upon arriving in the States he quickly realized he was at a disadvantage, he did not have the same work experience as his graduate peers, whom he was competing against for jobs. After the real estate crash in 1991, Raad serendipitously received a card in the mail for a school in Newport Beach, offering a certificate program in Interior Design. After taking a few classes Raad found himself challenged in ways he never was before and received his BA in Interior Design in 1994. Deciding to focus on the hospitality sector, Raad interned with Design 1, which eventually became Sue Firestone, a prominent designer in the area. He went on to intern with Susan Cohen in Santa Monica who was working on large scale residential projects similar to small boutique hotels. With a staff of two Rad received a lot of hands-on experience. A former coworker from Design 1 had a colleague who worked at Hirsch Bedner and Associates whom he met with for what he thought was simply a conversation. As luck would happen, the company had recently been awarded a large project and he was offered a job on the spot. Raad then moved to Atlanta and remained at Hirsch Bedner for three yrs. Starting the Firm Raad drew upon insight from his working experience at other companies to determine how he wanted to structure his company. It was important he cater to certain niche markets while still providing the level of service and consultancy that is afforded to larger projects. His business is a combination of both of design and business consultancy; employing staff with operational, marketing and design backgrounds. He has core individuals weighing in on the design direction and other consultants on hand to create a vertically integrated client. His staff of 5 full-time employees and 7 consultants manage the entire process from concept to completion focusing on everything from menu development, marketing to social media. The firm also works on residential projects with a split of 70% commercial projects, 30% residential. Raad spends the majority of his time with clients or processing documentation with the city. He gathers the team together once or twice a week for project meetings. Prioritizing is the hardest part of the job as it is still a challenge for him to determine where to spend his time. There is a sense of responsibility for his staff and his chosen career path where he must ensure that there is another project in the pipeline. To that end, he finds himself constantly out networking. Marketing Efforts The company has experienced the most marketing success through guest speaking and published articles. Raad also produces three radio shows. The Raad Life is a journey of aging geared toward baby boomers, veterans, and nonprofits. His second show, co-hosted with Craig Sullivan, is focused on the Californian hospitality scene called, Check out California. The last show, Dense $ense, is targeted to end users. It is a question and answers series covering topics such as “How Did You Decorate Your Home for Christmas?” Doing radio has allowed him to build his brand and also portray him as a designer that is involved in the community. It has more positively affected the residential side than the commercial side. Raad also moderates a Facebook page: What do you think San Clemente.

Raad Ghantous: Designing Experiences Today in The Lounge, Nick chats with Raad Ghantous from Raad Ghantous andAssociates. Raad and his team do not design interiors, they design experiences. Learn about Raad's journey to Interior Design, his company today and his ongoing work in radio. Early Life and Career Currently residing in Southern California, Raad Ghantous came to the United States in 1985 to pursue a career in business. He was born in Baghdad, Iraq, grew up in Kuwait and attended college in Switzerland. After receiving his undergraduate degree in economics he traveled to the US to pursue a Masters degree in Marketing from the Peter Drucker Center in Claremont, California. Upon arriving in the States he quickly realized he was at a disadvantage, he did not have the same work experience as his graduate peers, whom he was competing against for jobs. After the real estate crash in 1991, Raad serendipitously received a card in the mail for a school in Newport Beach, offering a certificate program in Interior Design. After taking a few classes Raad found himself challenged in ways he never was before and received his BA in Interior Design in 1994. Deciding to focus on the hospitality sector, Raad interned with Design 1, which eventually became Sue Firestone, a prominent designer in the area. He went on to intern with Susan Cohen in Santa Monica who was working on large scale residential projects similar to small boutique hotels. With a staff of two Rad received a lot of hands-on experience. A former coworker from Design 1 had a colleague who worked at Hirsch Bedner and Associates whom he met with for what he thought was simply a conversation. As luck would happen, the company had recently been awarded a large project and he was offered a job on the spot. Raad then moved to Atlanta and remained at Hirsch Bedner for three yrs. Starting the Firm Raad drew upon insight from his working experience at other companies to determine how he wanted to structure his company. It was important he cater to certain niche markets while still providing the level of service and consultancy that is afforded to larger projects. His business is a combination of both of design and business consultancy; employing staff with operational, marketing and design backgrounds. He has core individuals weighing in on the design direction and other consultants on hand to create a vertically integrated client. His staff of 5 full-time employees and 7 consultants manage the entire process from concept to completion focusing on everything from menu development, marketing to social media. The firm also works on residential projects with a split of 70% commercial projects, 30% residential. Raad spends the majority of his time with clients or processing documentation with the city. He gathers the team together once or twice a week for project meetings. Prioritizing is the hardest part of the job as it is still a challenge for him to determine where to spend his time. There is a sense of responsibility for his staff and his chosen career path where he must ensure that there is another project in the pipeline. To that end, he finds himself constantly out networking. Marketing Efforts The company has experienced the most marketing success through guest speaking and published articles. Raad also produces three radio shows. The Raad Life is a journey of aging geared toward baby boomers, veterans, and nonprofits. His second show, co-hosted with Craig Sullivan, is focused on the Californian hospitality scene called, Check out California. The last show, Dense $ense, is targeted to end users. It is a question and answers series covering topics such as “How Did You Decorate Your Home for Christmas?” Doing radio has allowed him to build his brand and also portray him as a designer that is involved in the community. It has more positively affected the residential side than the commercial side. Raad also moderates a Facebook page: What do you think San Clemente.

In this episode, Caleb and Todd talk with experience designer, Aaron Harris. *Guest Links* Aaron's Website ( http: ) Aaron on Twitter ( https://twitter.com/aaronleeharris ) Aaron on Instagram ( https://www.instagram.com/aaronleeharris/ ) The Design Church ( http://thedesignchurch.com ) *What We Learned* *1. People overestimate and underestimate the importance of design.* They overestimate design by investing in resources that really don't matter. They underestimate design by not thinking of foot traffic, complementing colors, and lighting. *2. Think of design as a conversation* You want every conversation to be clear and the same is true in design. If it's not clear then you'll experience confusion. *3. Experiences don't always go as you expect; sometimes they go better* Aaron talked about this happening on one of his projects. They had originally planned on people interacting with a piece of art one way and they ended up interacting with it in a different, better way. *Quotes to Tweet* "People tend to underestimate the importance of design." - @aaronleeharris @LearnersPodcast Click to Tweet ( https://ctt.ec/D8aF7 ) "Think of design as a conversation." - @aaronleeharris @LearnersPodcast Click to Tweet ( https://ctt.ec/uaVbf ) "Experiences don't always go as planned; sometimes they go better." - @LearnersPodcast Click to Tweet ( https://ctt.ec/d110c ) "Your design can influence someone else's experience." - @CalebMason @LearnersPodcast Click to Tweet ( https://ctt.ec/20ueE ) *New Episode Every Tuesday* *Join Us Every Tuesday* Thank you for listening to the Learner's Corner Podcast. We hope you'll join us for next week's episode. Until next time, keep learning and keep growing.

When tragedy strikes & everything you've worked for is taken away from you, how do you respond? In this episode we hear the story of how someone took a devastating event & turned it into a company which changes the lives of thousands. Follow True North on Twitter or subscribe to be notified of new episodes.

We’re living in the Age of the Customer, where endless choice for products and services prevails. How do you ensure that your audience doesn’t tab away from your content? Jonathan Kochis, Founder of UX Research and Design firm ResIM, explains how understanding the customer journey can unlock powerful stories that your customers both want and […]

Matt Yurdana, Creative Director for the Internet of Things Experiences Group at Intel, joins us to discuss user interfaces for autonomous vehicles. Intel is working with academic and industry partners to research, design, and prototype the experiences people will have with highly- and fully-automated vehicles. In this interview, Yurdana discusses the critical need to earn consumer trust in autonomous vehicles, envisions the future of in-car experiences as we shift from drivers to passengers, and gives a peek behind the scenes of the Intel user experience labs that are helping define the next era of driving. For more information on Intel autonomous driving technologies, please read our white paper "A Matter of Trust: How Smart Design Can Accelerate Automated Vehicle Adoption," http://intel.ly/2jF8hM6.

Talk by Nils Wollny, Audi

We are joined by consummate game designer, Philip duBarry to talk about designing games around experiences, working with intellectual property, getting games published in the era of Kickstarter, playtesting on Tabletopia, and designing with kids. We also chat about searching out uncommon themes, editing content as part of game design, and what happens when someone else makes the game you were also designing. Philip duBarry - @pdubarry / Phantasio Games Kim Brebach – @secretbasegames / secretbasegames.com Aaron Lim - @ehronlime / theactionpointspodcast.com Sye Robertson - @syelon / syelon.com What we talked about 2:01 - Variants in games and publisher changes 4:05 - Looking out for uncommon game themes 10:08 - Getting into the thought processes behind Codenames 13:23 - Epic failure moments in games 14:24 - Editing content for games 20:26 - Letting go of game designs when someone else designs a similar game 25:18 - Inspirations and sources of ideas for games 28:23 - Graphic design for Spirits of the Rice Paddy 30:19 - How do you design for a specific game experience? 35:09 - Designing games within existing settings and intellectual properties 40:30 - Designing and publishing games in the era of Kickstarter 45:20 - Do considerations for stretch goals influence game design? 47:51 - Have game contracts changed with considerations for Kickstarter? 49:00 - Black Orchestra, using pre-orders vs crowdfunding 53:51 - Making Black Orchestra available on Tabletopia 57:03 - Playtesting games on Tabletopia 1:05:48 - Caravan will be released in two different versions, but with the same game mechanics 1:08:00 - Designing games with kids Links to what we talked about Threadsteading is a game played with a sewing machine Laputa: Castle in the Sky Porco Rosso Schwarze Kapelle (Black Orchestra) Pre-orders for Black Orchestra Tabletopia Games Laboratory Incubator Tabletop Simulator Caravan is a game that will be released in two different versions, but the same gameplay Games we mentioned Revolution! Marrying Mr. Darcy Chief Inspector Codenames Codenames: Pictures Dixit The Big Book of Madness Skyway Robbery Spirits of the Rice Paddy Canalis Courtier Eminent Domain: Battlecruisers Kingdom of Solomon Monstrous Unfair Black Orchestra Caravan Tiger Stripes Music: Something Small (Instrumental) by Minden is licensed under a Attribution-NonCommercial 3.0 International License. Based on a work at http://needledrop.co

Designing experiences nobody cares about by UX Australia

With a deep desire to create the most impact, yet bound within the limits of stretched resources, many nonprofits feel they have no agency in creative processes -- or any ability to leverage design sensibilities while trying to provide social value in their work. This month, Phillip Le (senior experience designer at Think Brownstone and former chair of PhillyCHI) joined us to address these issues. In his talk, he'll discuss how, by reframing our thinking, nonprofits can use design processes to work alongside their constituents to create meaningful experiences to best help those we serve. This is the fourth event in our series, "Elements of a Successful Nonprofit Website." You can download Philip's slides here.

What better way to enter the double digits, episode #10, than to bring on the Global Vice President and Head of Design at Visa. He was previously the Global Director, Head of Product Strategy & UX Design at Samsung, Head of Design at Paypal, Senior Manager of UX Design at eBay, and has even had long stints at Whirlpool and GE. On this episode you will walk away with your mind blown. Seriously.The topics we talk about all revolve around user experience in so much depth, I usually dot point key learning outcomes, but I felt for this particular episode, dot points wouldn’t do it justice. You just have to listen to this man’s story and insights. The way he thinks is on another level and I truly I believe that anyone that listens to this will benefit from it.I present to you, the man behind the epic resume, Kevin Lee.More on Kevin Lee can be found at: https://www.linkedin.com/in/kevinleeSubscribe to The Giant Thinkers Podcast on iTunes.--Get 25% OFF any CreativeLive design class!CreativeLive is the world’s largest live online education website. Head to CreativeLive.com/GiantThinkers to see what they have to offer and my top picks. Enter the coupon code GiantThinkers3 at the checkout for 25% off any CreativeLive design class. This code is valid until the 30th of November, 2015.