Podcasts about service level

Zackie Achmat Director at Unite Behind weighs in on CoCT's proposal to PRASA to takeover rail services in Cape Town. The discussion between the City and PRASA has been ongoing since 2017See omnystudio.com/listener for privacy information.

Service Level Objectives (SLOs) are a set of reliability measurements for customer or user expectations of services; in other words, are people having a good experience with your application or service? Today's Day Two Cloud explores SLOs, the relevant metrics, and how to measure them. We also talk about how SLOs are a cross-discipline objective... Read more »

Service Level Objectives (SLOs) are a set of reliability measurements for customer or user expectations of services; in other words, are people having a good experience with your application or service? Today's Day Two Cloud explores SLOs, the relevant metrics, and how to measure them. We also talk about how SLOs are a cross-discipline objective... Read more »

Service Level Objectives (SLOs) are a set of reliability measurements for customer or user expectations of services; in other words, are people having a good experience with your application or service? Today's Day Two Cloud explores SLOs, the relevant metrics, and how to measure them. We also talk about how SLOs are a cross-discipline objective... Read more »

In dieser Folge des #ITundTECH Podcasts spricht Holger Winkler mit Kristian Behrens, Geschäftsführer von EW Services, über die Optimierung von Wartungsverträgen für IT-Hardware und wie Unternehmen durch anbieterneutrale Vertragsoptimierungen erhebliche Kosten einsparen können.Ein Praxisbeispiel zeigt, wie durch gezielte Vertragsoptimierungen siebenstellige Einsparungen realisiert wurden. Das sind die Themen des Interviews im Detail:Wie sich durch die anbieterneutrale Optimierung der Wartungsverträge von IT-Hardware viel Geld sparen lässt.Die Wartung von IT-Hardware muss nicht über den Hersteller erfolgen. Es gibt zahlreiche alternative Anbieter, die auf höchstem Service-Level agieren.Praxisbeispiel: Wie siebenstellige Einsparungen bei Wartungsverträgen von IT-Hardware realisiert werden.Die zentralen Stellschrauben für die Kostenreduktion bei Wartungsverträgen von IT-Hardware in der Übersicht.Das Angebotsportfolio von EW Services im Detail.Abonnieren Sie unseren Kanal, um auf dem neuesten Stand zu bleiben!Weiterführende Informationen zur Firma EW Services GmbH:► Internet: https://www.ewservices.de/ ► https://www.ewservices.de/maintenance-as-a-service ► LinkedIn-Firmenseite: https://www.linkedin.com/company/ew-services-gmbh/ ► Kristian Behrens auf LinkedIn: https://www.linkedin.com/in/kristian-behrens-10b88a16/ —Der Werbepartner dieser Sendung: „Mitarbeiter werben Mitarbeiter auf LinkedIn" - 3 x effizienter als Facebook- oder LinkedIn-Ads ► Internet inkl. kostenlosem Quick-Check: https://www.itundtechjobs.com/ —Über den #ITundTECH für Deutschland Podcast:Der Podcast mit CEOs innovativer Softwarehersteller, IT-Dienstleister oder TECH-Unternehmen aus Deutschland!► Abonniere unseren Youtube-Kanal: https://www.youtube.com/@itundtech ► Abonniere unseren Podcast: https://www.itundtech.de/podcast ► Besuche uns auf unserer Webseite: https://www.itundtech.de/ ► Vernetze dich mit Holger Winkler auf LinkedIn: https://www.linkedin.com/in/holger-winkler/—Sie sind CEO eines innovativen Unternehmens aus dem IT- und TECH-Umfeld und hätten Lust, als Gast in den ITundTECH für Deutschland Podcast eingeladen zu werden?Dann melden Sie sich hier: https://www.itundtech.de

Klaus Bang, otherwise known as the Danish WFM Ninja, shares his thoughts on a long career in WFM, his approach to determining a Service Level target, and how he used Calabrio WFM to consolidate several contact center practices into one.

In this episode of Stories from the River, host Charlie Malouf sits down with return guests Vice President Wes Dudley and Director Anita Harris from Broad River Retail's Customer Experience team to discuss their impressive achievements in contact center metrics in 2023.  They walk through each of the CX department's top Key Performance Indicators by defining the metric, explaining why it matters, benchmarking what the goals are compared to best-in-class in the retail industry, and then unpacking how they performed for each one in 2023.  They reviewed all of the Contact Center's as well as the Service Department's top metrics. The top eight Contact Center metrics are Avg. Speed of Answer (ASA), Abandon Rate, Customer Effort Score (New), Service Level, Hold Time, Handle Time, After Call Work, and Planned Returns.  The Contact Center exceeded their goals for six of their top eight KPIs (achieving best-in-industry performance in some of them like a 3.50% Abandon Rate) and barely missed hitting their goal in the other two (Service Level and Handle Time). The top three Service Tech metrics are Completion Rate, Closed Service Orders, and CSAT (Customer Satisfaction).  They hit home runs for each of the three Service department's metrics for the full year.  The CX department was a finalist for Contact Center of the Year amongst other large company's contact centers in Retail, and the goal this year is to not just be a finalist but to win it all. After celebrating the wins and reviewing all of the metrics from a successful 2023, the 2nd half of this conversation focused on how they have built culture in CX with a fully remote team.  This included a discussion of Quarterly Listening Sessions, Customer Journey Mapping, Personalized Elevate Plans for CX Leaders, Whiteboarding Sessions, CX celebratory parties, teaching business acumen, bonus programs, keeping the team energized, and a record low turnover of 42% within the CX department.  They also discussed an exciting initiative within CX this year that includes tackling the CX Tech Stack and a humanized approach to AI.  This conversation runs the gamut (or, in CX parlance, covers all of the bases) and provides insights into how CX elevated in 2023 along with plans to build on their success and keep it going in 2024. The Customer Experience department truly helped the Company elevate and contributed to the River's collective success in 2023. --- This episode on YouTube: https://youtu.be/CRKG7VbJ16o  We hope you enjoy this episode and subscribe to our podcast for a new story each week.  Visit https://www.storiesfromtheriver.com for more episodes.

In this episode of Stories from the River, host Charlie Malouf sits down with return guests Vice President Wes Dudley and Director Anita Harris from Broad River Retail's Customer Experience team to discuss their impressive achievements in contact center metrics in 2023.  They walk through each of the CX department's top Key Performance Indicators by defining the metric, explaining why it matters, benchmarking what the goals are compared to best-in-class in the retail industry, and then unpacking how they performed for each one in 2023.  They reviewed all of the Contact Center's as well as the Service Department's top metrics. The top eight Contact Center metrics are Avg. Speed of Answer (ASA), Abandon Rate, Customer Effort Score (New), Service Level, Hold Time, Handle Time, After Call Work, and Planned Returns.  The Contact Center exceeded their goals for six of their top eight KPIs (achieving best-in-industry performance in some of them like a 3.50% Abandon Rate) and barely missed hitting their goal in the other two (Service Level and Handle Time). The top three Service Tech metrics are Completion Rate, Closed Service Orders, and CSAT (Customer Satisfaction).  They hit home runs for each of the three Service department's metrics for the full year.  The CX department was a finalist for Contact Center of the Year amongst other large company's contact centers in Retail, and the goal this year is to not just be a finalist but to win it all. After celebrating the wins and reviewing all of the metrics from a successful 2023, the 2nd half of this conversation focused on how they have built culture in CX with a fully remote team.  This included a discussion of Quarterly Listening Sessions, Customer Journey Mapping, Personalized Elevate Plans for CX Leaders, Whiteboarding Sessions, CX celebratory parties, teaching business acumen, bonus programs, keeping the team energized, and a record low turnover of 42% within the CX department.  They also discussed an exciting initiative within CX this year that includes tackling the CX Tech Stack and a humanized approach to AI.  This conversation runs the gamut (or, in CX parlance, covers all of the bases) and provides insights into how CX elevated in 2023 along with plans to build on their success and keep it going in 2024. The Customer Experience department truly helped the Company elevate and contributed to the River's collective success in 2023. --- This episode on YouTube: https://youtu.be/CRKG7VbJ16o  We hope you enjoy this episode and subscribe to our podcast for a new story each week.  Visit https://www.storiesfromtheriver.com for more episodes.

Hello listeners! We are back this week with an episode you won't want to miss. It is filled with tips on how to make and keep your travel business successful. First up we have Lauren Harris, Sales Manager for National Accounts with Virgin Voyages. Hear about all the exciting things that are happening with the brand and what new destinations are coming.  Next up we have a familiar face, Matt Wahlgren. He is here to talk about setting standards for your customer service. Being consistent and professional with your clients will keep them coming back to book with you.  Next week is our Halloween episode. Tune in for some spooky good times and find out what Carolyn is going to be for Halloween this year. Any guesses? Add them in the comments below! See you next week.Become an agent with KHM Travel Group today! Check out our website to learn more: www.KHMTravel.com Have a question for #AskKHMToday? Want to be featured on the show, or have feedback to share? Let us know! www.KHMToday.com

In today's episode of Unlicensed Podcast, we are happy to be hosting Elijah Zeide from AirBridge Broadband. We discussed Elijah's history, how he got to the WISP industry and what struggles he had on his path. Elijah also speaks about the service they provide, what plans and packages they offer and why they don't use any Service-Level agreements. Hardware is an important part of a WISP business, that's why AirBridge Broadband migrated to RF elements Horns with great results! Listen to this podcast to find out more. Find out more about RF elements Horn Antennas: https://rfelements.com/products

During April, our team has been diving into the nitty gritty nuances between Service and Servitude. Since watching Succession, I decided to go deeper into the different aspects of service available to families of wealth.If I had to describe a sliding scale of service, I would say that managing a 2,000-square-foot Malibu beach house for a wealthy individual with no children is Service Level 1, while running a 16,000-square-foot home on an 8-acre property in the Hamptons for a family of six – all having their staff, helicopters, and complex spousal relationships – is Level 10. Service expectations at all levels are high. However, the story of an implied “win-win partnership” that I dream about for all service providers – let's be honest – doesn't exist beyond my imaginary Level 3.To be clear, all levels of service are relevant. Neither is good or bad. But my arbitrary service scale allows us to think more strategically about what level of service you require. As a homeowner:- Are you expecting Level 10 service with Level 1 staff?- Are you paying for Level 1 service and frustrated with the outcome?- Have you hired the right staff for the level of service you require? In this episode, I look more closely at the needs and services to help you find your perfect fit.Thanks for listening.For more information, visit our Linktrees:https://linktr.ee/dearbillionairepodcasthttps://linktr.ee/estatemanagementsystems#luxurylifestyle #luxuryhomes #uhnwi #domesticstaff #estatemanager #billionaire #millionaire #mansion #householdstaff #housemanager

Alex Hidalgo, principal reliability advocate at Nobl9 and author of Implementing Service Level Objectives, joins SE Radio's Robert Blumen for a discussion of service-level objectives (SLOs) and error budgets. The conversation covers the meaning...

#179: For many decades, the use of service level objectives (SLOs) in IT has been a routine part of day-to-day business. The objectives are based on measurable impacts that each individual customer or operational unit should experience with a specific IT service. These SLOs are typically associated with costs and benefits that can be tracked over time.   But what do you need to do if you are new to SLOs? What are the pitfalls associated with introducing SLOs into an environment where they have not yet been a part of the culture? For those of you that have been working with IT for any length of time, there has probably been one idea in the IT space that has received more flak from different teams than anything else. Many people and teams still do not understand what SLOs are, how to use them and why some companies use them and others do not.   In this episode, we speak with Brian Singer, the Chief Product Officer at Nobl9, about the mechanics of implementing and maintaining SLOs in your organization.   Brian's contact information: Twitter: https://twitter.com/brian_singer LinkedIn: https://www.linkedin.com/in/briantsinger/   YouTube channel: https://youtube.com/devopsparadox/   Books and Courses: Catalog, Patterns, And Blueprints https://www.devopstoolkitseries.com/posts/catalog/   Review the podcast on Apple Podcasts: https://www.devopsparadox.com/review-podcast/   Slack: https://www.devopsparadox.com/slack/   Connect with us at: https://www.devopsparadox.com/contact/

After with some discussion surrounding the much talked about recent release of 2021 Panini Prizm Football, hosts Ryan Greene, Jack Archer & Steve Sloan are joined this week by PSA President Kevin Lenane (9:40) to discuss the big news within the company this week - the long-awaited reopening of the Value Service Level. Kevin discusses the details of the $30/card services return in great depth, including addressing several key questions already asked by customers.

In episode 52 of o11ycast, Charity and Jess speak with Alex Hidalgo of Nobl9. Alex shares his formative experiences advocating for reliability, insights on utilizing error budgets, and the attributes needed to leverage senior-level influence within a socio-technical environment.

In episode 52 of o11ycast, Charity and Jess speak with Alex Hidalgo of Nobl9. Alex shares his formative experiences advocating for reliability, insights on utilizing error budgets, and the attributes needed to leverage senior-level influence within a socio-technical environment.

The Talking Shop Podcast (S1E17) - Tom Brady Signs a Deal With Fox, PSA Opens Up Regular Service Level In this week's episode, Josh and Michael give their takes on Tom Brady signing a deal with Fox and what players they would want to see in the booth. They also talk about PSA opening up their regular service level. All this plus new in the shop, listener questions, cards from the vault, and so much more! --- Opening Rip - 4:33 New in the Shop - 20:17 Behind the Counter & Listener Questions - 22:40 Card from the Vault - 43:46 Coming Soon - 50:02 Connect with Grand Slam Cards Rock Hill on Facebook or Instagram --- Send in a voice message: https://anchor.fm/the-talking-shop-podcast/message

Sofortness, ein Kunstbegriff, der besagt: Ja, ich will sofort bedient werden. Oder in den Medien: Ich will sofort meine Informationen erhalten. Ist das jetzt das neue, das nächste Service-Level oder nur die neue Ungeduld?Digitale Ungeduld. Diese drastische Verkürzung der Zeitspanne zwischen Bedürfnissen und Befriedigung… Das ist so ein bisschen wie mit einem Kind in der in der Warteschlange vor der Kasse. Es bekommt einen Impuls und hat ein Bedürfnis, das dann sofort befriedigt werden muss. Und es ist egal, ob das in einem Körper eines Kindes stattfindet oder in dem eines Erwachsenen. Die Frage ist: Ist das in Zeiten von “Plug and Play” bereits eine Kultur geworden oder ist es einfach eine Zeiterscheinung? Bei welcher Gelegenheit macht diese direkte Bedürfnisbefriedigung Sinn - und wann wäre ein wenig Geduld beim Warten auf die Wunscherfüllung angebrachter? Und: Inwieweit ist das in der Führungsarbeit ein Thema?

Sofortness, ein Kunstbegriff, der besagt: Ja, ich will sofort bedient werden. Oder in den Medien: Ich will sofort meine Informationen erhalten. Ist das jetzt das neue, das nächste Service-Level oder nur die neue Ungeduld?Digitale Ungeduld. Diese drastische Verkürzung der Zeitspanne zwischen Bedürfnissen und Befriedigung… Das ist so ein bisschen wie mit einem Kind in der in der Warteschlange vor der Kasse. Es bekommt einen Impuls und hat ein Bedürfnis, das dann sofort befriedigt werden muss. Und es ist egal, ob das in einem Körper eines Kindes stattfindet oder in dem eines Erwachsenen. Die Frage ist: Ist das in Zeiten von “Plug and Play” bereits eine Kultur geworden oder ist es einfach eine Zeiterscheinung? Bei welcher Gelegenheit macht diese direkte Bedürfnisbefriedigung Sinn - und wann wäre ein wenig Geduld beim Warten auf die Wunscherfüllung angebrachter? Und: Inwieweit ist das in der Führungsarbeit ein Thema?

Sofortness, ein Kunstbegriff, der besagt: Ja, ich will sofort bedient werden. Oder in den Medien: Ich will sofort meine Informationen erhalten. Ist das jetzt das neue, das nächste Service-Level oder nur die neue Ungeduld?Digitale Ungeduld. Diese drastische Verkürzung der Zeitspanne zwischen Bedürfnissen und Befriedigung… Das ist so ein bisschen wie mit einem Kind in der in der Warteschlange vor der Kasse. Es bekommt einen Impuls und hat ein Bedürfnis, das dann sofort befriedigt werden muss. Und es ist egal, ob das in einem Körper eines Kindes stattfindet oder in dem eines Erwachsenen. Die Frage ist: Ist das in Zeiten von “Plug and Play” bereits eine Kultur geworden oder ist es einfach eine Zeiterscheinung? Bei welcher Gelegenheit macht diese direkte Bedürfnisbefriedigung Sinn - und wann wäre ein wenig Geduld beim Warten auf die Wunscherfüllung angebrachter? Und: Inwieweit ist das in der Führungsarbeit ein Thema?

Welcome to the morning edition of Coding Blocks as we dive into what service level indicators, objectives, and agreements are while Michael clearly needs more sleep, Allen doesn't know how web pages work anymore, and Joe isn't allowed to beg.

Welcome to the morning edition of Coding Blocks as we dive into what service level indicators, objectives, and agreements are while Michael clearly needs more sleep, Allen doesn't know how web pages work anymore, and Joe isn't allowed to beg.

In this episode, I take a look at how to measure the availability of our systems. Much of this episode is inspired by the Sight Reliability Engineering practices that come out of Google Why you might be interested in this episode How Google uses Service Level Indicators, Objectives and Agreements Why 100% uptime might not be the correct target And why "uptime" might not be the best indicator in the first place ----- Find this episodes show notes at: https://red-folder.com/podcasts/127 Have an idea for an episode topic, or want to see what is coming up: https://red-folder.com/podcasts/roadmap

In this episode Mike catches up with Kit Merker, Chief Operating Officer at Nobl9, about Site Reliability Engineering and implementing effective Service Level Objectives (SLOs).Kit on LinkedInhttps://www.linkedin.com/in/kitmerkerKit on Twitterhttps://twitter.com/KitMerkerSLOConfhttps://www.sloconf.com

Brandon, Jennifer, Balmas, and Brian join Mat and JD to discuss Chapter 1 in-depth for this second part of the SRE Book Club.

Kit Merker, COO of Nobl9 discusses how Nobl9 sets and uses SLO's to prioritize and optimize software to manage risk.Learn more about Nobl9 at: www.nobl9.comFind Kit Merker on LinkedIn here: https://www.linkedin.com/in/kitmerker/----J.C. Granger is the founder and CEO of Infinity Marketing Group. The company provides marketing solutions and LinkedIn lead generation for B2B tech companies.Learn more at https://www.infinitymgroup.comReach out to J.C. on LinkedIn here: https://www.linkedin.com/in/jcgranger/

Today we will speak to Kit Merker, COO of Nobl9 about Service Level Objectives (SLO). Kit provides down-to-earth advice for adopting and using SLOs to benefit teams AND organizations.  Kit's bio: Kit Merker's 20+ year career spans product management, engineering, evangelism and community-building roles at Google, Microsoft, JFrog, and the governing board of the Cloud Native Computing Foundation (CNCF). He is currently Chief Operating Officer for Nobl9, driving community and growth for service reliability for enterprise development teams. Contact information: linkedin.com/in/kitmerker (LinkedIn) kitmerker.com  (Personal Website) nobl9.com  (Company Website) @KitMerker (Twitter) Re-Read Saturday News  This week we re-read Chapter 6 of Project to Product  https://amzn.to/2WzvPac (Amazon Affiliate Link). In the chapter the author tells four stories of disruption -- they are interesting in their own right. Still, if we look for a common thread I would suggest the communication needed to manage the balance between flow items (features, defects, risks, and debts).  Catch up on previous installments: Week 1: Foreword and Introduction - https://bit.ly/39gIt0A  Week 2: Age of Software - https://bit.ly/2XYvqyI  Week 3: From Project to Product - https://bit.ly/3mhwJBb  Week 4: Introducing The Flow Framework - https://bit.ly/3lqJTwd Week 5: Capturing Flow Metrics - https://bit.ly/3GjCffC  Week 6: Connecting to Business Results - https://bit.ly/3BTROqQ  Week 8: Tracking Disruptions -https://bit.ly/3neIs5h    Next SPaMCAST  Next week an essay on the role of the team lead in Scrum. As Mellisa Greller points out, the role of the TL is often overlooked. When a role is overlooked it causes friction. Unless you are starting a campfire, friction is not a great idea.   We will also have a visit from Jon M Quigley. 

Jetzt kostenlosen Arbeitsschutz-Report 2021 bestellen: www.wandelwerker.com/report Eine Frage die sich unter Sicherheitsingenieuren und Fachkräften für Arbeitssicherheit stellt ist das Bild über die eigene Rolle im Arbeitsschutz. Ist die reine Beratung ausreichend, oder ist das Coachen von Menschen im Unternehmen zielführender? In dieser Podcast-Folge spricht Anna über den Einfluss des Selbstverständnisses der Rolle eines Sicherheitsingenieurs und Fachkraft für Arbeitssicherheit. Anna spricht hierbei über das Service-Level, dass durch Arbeitsschutz-Experten an die Menschen im Unternehmen geleistet werden kann und warum die reine Beraterrolle das schlechteste Level ist. Wenn Du als Sicherheitsingenieur und Fachkraft für Arbeitssicherheit endlich gemeinsam mit den Menschen am Arbeitsschutz arbeiten möchtest, dann buche dir jetzt sofort ein kostenloses Beratungsgspräch bei uns. Allein in den letzten Monaten haben wir über 60 Sicherheitsingenieuren und Fachkräften für Arbeitssicherheit dabei geholfen, die Akzeptanz für den Arbeitsschutz zu steigern und dadurch den Weg zu weniger Unfällen zu ebnen. Buche Dir jetzt dein kostenloses Beratungsgespräch unter www.wandelwerker.com/report Anna Ganzke & Stefan Ganzke sind erfahrene Sicherheitsingenieure und gehören zu den TOP-Experten, wenn es um die Steigerung der Akzeptanz für den Arbeitsschutz geht und somit um die Reduzierung von Arbeitsunfällen und unsicheren Situationen. Sie zeigen Dir als Geschäftsführer, Sicherheitsingenieur und Fachkraft für Arbeitssicherheit, an welchen Stellschrauben Du in Deinem Unternehmen drehen musst, um ebenfalls Kurs auf die Vision Zero zu nehmen.

Fixing Your Kanban with Daniel Vacanti, Todd Miller, and Ryan Ripley. Ways to make your team events more meaningful with Kanban practices, ideas, and agile metrics. // Want to learn more about Kanban?Visit ProKanban.org - https://prokanban.org/Read the OFFICIAL KANBAN GUIDE - https://kanbanguides.org/ // Join Dan, Todd, and Ryan in an Advanced Flow Metrics Course - https://www.eventbrite.com/e/advanced-agile-metrics-forecasting-and-predictability-workshop-tickets-145898946677 // The Secret History of Kanban and Why it Matters - https://www.youtube.com/watch?v=bJVjcVCqWew And make sure you subscribe to the channel! DISCLAIMER: Links included in this description might be affiliate links. If you purchase a product or service with the links that I provide, I may receive a small commission. There is no additional charge for you! Thank you for supporting the channel so we can continue to provide you with free content each week! FTC DISCLAIMER: This video is not sponsored by anyone. Sharing Scrum knowledge to help you grow as a Scrum Practitioner and to solve complex problems. Agile FOR Humans! Want to learn more about Scrum? Buy Fixing Your Scrum: Practical Solutions to Common Scrum Problems - https://amzn.to/3fMpH5a Join Ryan and Todd in a Professional Scrum Master course: https://www.scrum.org/agile-humans And make sure you subscribe to the channel! DISCLAIMER: Links included in this description might be affiliate links. If you purchase a product or service with the links that I provide, I may receive a small commission. There is no additional charge for you! Thank you for supporting the channel so we can continue to provide you with free content each week! FTC DISCLAIMER: This video is not sponsored by anyone. Sharing Scrum knowledge to help you grow as a Scrum Practitioner and to solve complex problems. #scrum #agile #professional scrumSee omnystudio.com/listener for privacy information.

Join us for a conversation with industry practitioner Patrick Ebrahimian on the processes that impact access and availability of contact center agents. He shares proven ways to improve service levels and the customer experience using creative lean methodologies. You will love his football-themed playbook that transformed his center's performance.   Guest: Patrick Ebrahimian is the Director of Transformation at UnitedLex, driving transformation throughout the entire legal ecosystem. He is a Six Sigma Master Black Belt, and a LEAN Master, with over 18 years of experience. Throughout his career, he has consistently executed process improvement projects within the hospitality, financial, and manufacturing sectors including call center environments as well. He believes that business and process improvement practitioners should not only look for innovative solutions to help improve processes but also teach the business how to utilize the tools and techniques so that will enable them to become successful. In his previous roles he was the Director of Business Improvement and Quality for Wyndham Destinations, and a Master Black Belt at Johnson & Johnson and Bank of America.

Jake and Birdman have a quick chat about how any business can set themselves up for future success now. Customer service is KING. Oh, and remember, TERM LIMITS for Congress. Please visit our sponsors and show them some love. www.birdman.media www.blackbirdanthem.com https://www.youtube.com/user/craiglieberman Patriot Edition is proudly brought to you by: http://www.seal1.net https://obsidianarms.com https://electronictransfer.com

Aaron Ivey & Brett Bernard discuss the expectations for the level of service you should expect from a property management company, as it compares to what you became accustomed to from your sales team. They provide real-world examples where trying to save 2-3% in management fees, has cost a home owner dearly. During the conversation, Joe Viramontez's name came up, so following this conversation we have given you an opportunity to hear our interview with Joe from Episode 0009. Joe Viramontez joins us to talk about his real estate investment experiences, his bad property management experiences, and he shares how he sought expert property management and hired Enterprise Property Management, Inc. for the past 10 years. Joe also shares stories about his entrepreneurship outside of the real estate industry. Find out more about our Real Estate Investing Podcast: https://epmrealestate.com/podcast

Ms. Viola rants a bit about what is and is not real domestic service, and and tells you how to take your service to new levels, beyond being simply a good considerate partner.   Mentioned  Marie Kondo:  https://shop.konmari.com/products/the-life-changing-magic-of-tidying-up-1 Do Easy: https://youtu.be/-pjQ0FNzkLQ   150 Years of Gynarchy, by Viola Voltairine: http://150yearsofgynarchy.com   Follow the day-to-day life at Ms. Viola's 27/7 D/s household Cathexis House, and take lessons on being the best submissive you can be: http://cathexishouse.com Learn about the movie Ms. Viola is Producing and Directing, based on the true story Finding Love Through Female Domination by Renee Lane: http://artvamp.com/femdomfilm      

Greek captains, K8s and containerisation Kubernetes can be a difficult concept to grasp – it might get IT architects excited, but why should it matter to end-users of GIS? Ta is back on-board to help you navigate this wonderful world of cloud-native computing and containerised applications. With Wayne and Josh at the helm, learn why the launch of ArcGIS on Kubernetes promises enhanced scaling of services, streamlined installation and updates with minimal downtime, and increased visibility on how your ArcGIS Enterprise system is running.

Aktuell 25 Millionen Views pro Woche - allein über Instagram Reels. Die letztes Jahr im Sommer eingeführte Videofunktion hat bei Westwing voll eingeschlagen. Es kommt daher nicht von ungefähr, dass die führende Home & Living-Marke zu den wenigen Unternehmen zählt, die exklusiv und vor der globalen Einführung Ende Juni die neuen Reels Ads testen können. Bei den Facebook Marketing Experten #27 geht es aber um weit mehr als nur Reels. Tobias Seitz (Chief Marketing Officer bei Westwing) erklärt Nadine und Daniel (Strategic Business Partner für Instagram) warum der inspirationsgetriebene Ansatz Westwings perfekt zu Instagram passt. Tobias erklärt, wie groß das nur für Instagram arbeitende Team ist, welches Service Level sie sich Customer Care auferlegt haben und dass sie allein 2020 mit mehr als 4.000 Creatorn zusammengearbeitet haben. Er teilt außerdem seine wichtigsten Erfolgsprinzipien: Early adoption, klare Produktfeature-Strategie (z. B. Feed für Neukundenakquise, Story für Engagement der vorhandenen Community), Freiheit für Kreativität und detaillierte Analyse der eigenen Contents (Test & Learn). Die Anmeldung zum im Podcast beworbenen “Disruptors Summit” finden ihr hier: https://disruptorssummit2021.splashthat.com/ Wenn ihr euch für die OMR Digital Masterclass zum Thema Instagram interessiert oder auch sonst Feedback zum Podcast habt, schreibt gern per Mail an dasfacebookupdate@fb.com. Unter fb.me/facebookmarketing findet ihr neben den Podcasts außerdem auch alle Webinare. Meldet euch dort gerne bei unserem Newsletter an. So bleibt ihr immer up to date, zu allen Themen rund ums Digital Marketing bei Facebook.

Brian Singer co-founded Orbitera, which was acquired by Google in 2016. During that process he met Kit Merker, who was a PM on GKE and the GCP Marketplace, and the two are now working togther on relability engineering startup Nobl9. We talk about migrating Orbitera to GKE and Google’s SRE platform, and how many 9s are too many. Do you have something cool to share? Some questions? Let us know: web: kubernetespodcast.com mail: kubernetespodcast@google.com twitter: @kubernetespod Chatter of the week Episode 94, with Richard Belleville The G in gRPC stands for: Gilded Guadalupe River Park Conservancy The Great British Bake Off? Not grey, just backlit! Much improved here News of the week Grafana relicensing to AGPLv3 Q&A on relicensing Google’s public ban on AGPL Amazon introduces OpenSerarch Pulumi v3.0 Episode 76, with Joe Duffy k8ssandra v1.1 Cassandra Kubernetes SIG picks Cass Operator Docker Desktop for Apple Silicon Macs is GA Zerto for Kubernetes Three different multi-tenancy models Loft Labs open sources Vcluster CVE-2021-20291 in CRI-O and Podman Kubernetes blog updates: Volume health monitoring Indexed Jobs Graceful node shutdown Defining Network Policy conformance for CNI providers Evolving Kubernetes networking with the Gateway API Links from the interview Orbitera in 2016 - acquired by Google Why Orbitera was migrated to GKE Site Reliability Engineering Service level objectives Error budgets and risk Being too reliable SLOs, SLAs, SLIs SLOs explained in 90 seconds video by Kit Merker Nobl9 SLO Platform SLOconf Fly to SLO Fly to Oslo Beyond Seattle SRE meetup Slash at Wembley Arena Brian Singer on Twitter Kit Merker on Twitter

Gewinnmarge, Umsatzsteigerung, In-Time-Delivery, Service-Level - die BWL brüstet sich mit einer großen Menge an Kennzahlen. Aber: Was braucht es, um ein mittelständisches Unternehmen erfolgreich zu führen? In eurem Lieblings-Podcast für Emotionsmanagement diskutieren Jan Roskosch und Simone Burel darüber, was es wirklich braucht und was bloße Fassade ist. Welche Rolle spielen ein Umsatzplan? Sind nicht auch zufriedene Mitarbeiter*innen und deren Lernzuwachs eine wichtige Kennzahl? Und geht es nicht am Ende doch nicht nur um das große nicht-materielle Ganze - die Vision zu erfüllen? Fragen und Antworten gibt es wie immer bei uns - powered by m:con.

Alex Hidalgo is a principal site reliability engineer at Nobl9, makers of a robust service level objective (SLO) platform for SREs. Prior to this role, Alex worked as a senior site reliability engineer at Squarespace and a senior site reliability engineer at Google. He’s also the author of the O’Reilly book Implementing Service Level Objectives, which was released in September 2020. In 2001, Alex restored a 1964.5 Mustang for money. Join Corey and Alex as they discuss the pros and cons of writing a book, what exactly a service-level objective is, the difference between a service-level objective and a service-level agreement, how implementing SLOs is all about finding the perfect balance of failure your users are willing to tolerate, how reliability for an SRE is defined by SLOs, what the moment was like when Alex realized he was going to write a book, how it’s difficult to bring up the fact that you’ve written a book in conversation, and more.

Alex Hidalgo & Adam Hawkins discuss the theory, practices, and the hard problems with service level objectives (SLOs).

Where we talk about what Service Level Objectives actually are and why they are so important in the field of Site Reliability Engineering. We cover the definition of an SLO, how they relate to error budgets, and take a look at various implementations of time series databases’ support for calculating accurate percentiles. Comments for the episode are welcome - at the bottom of the show notes for the episode there is a Disqus setup, or you can email us at feedback@operations.fm. Sponsors for Episode 98: 42 Lines is a DevOps consulting firm specializing in Observability, Cloud Migration, Cost Control, Security Practices, and Team Mentoring. Links for Episode 98: Atlassian Incident Management High Availibility Percentage Calculation Google SRE Book: Embracing Risk Quantile Definition Four Golden Signals Histograms at Scale VictoriaMetrics Histograms Circonus Log-Linear Histograms T-Digests

www.servicearchitekt.com/6 - Teil 1 des 8W-Modells - Das Angebot.Die drei W-Fragen, die sich sich zu Ihrem Angebot stellen sollten (Teil 1 des 8W-Modells mit den drei Fragen zu Ihrem Dienstleistungsprodukt)​ Das 8W-Modell hilft Serviceprovidern und Dienstleistern, ihre Dienstleistung und ihren Service richtig zu definieren und am Markt, an der Zielgruppe, zu platzieren. Ergänzend zum ZACC-Modell, in welchem das Zusammenführen von Zielgruppe und Produkt, das Zusammenführen von Angebot und Nachfrage, thematisiert wurde, geht das 8W-Modell weiter. Es stellt drei entscheidende Fragen, die zur Definition des Angebotes beantwortet werden müssen. Ergänzt werden weitere fünf Fragen zum Markt und zu dem Bezug zwischen Markt und Produkt. Die Beantwortung der 8W-Fragen hilft Struktur und Übersicht in die Portfolioentwicklung und Vermarktung von Dienstleistungen und Services zu bringen. In zahlreichen Beratungen wurden immer wieder unterschiedliche Fragestellungen von Kunden aufgeworfen, erörtert und beantwortet. Durch viele Projekte und immer wiederkehrende Ideen habe ich die Fragestellungen systematisiert und im 8W-Modell zusammengefasst. Lassen Sie uns zunächst die drei W für die Produkte und dann die fünf W für den Markt und die CC-Gruppe beleuchten: Die alles entscheidende Frage beim Produkt ist die Frage nach dem WAS.​WAS ist das Produkt, WAS ist der Inhalt der Dienstleistung? Zum greifbaren Verständnis kann man sich hierzu eine Schachtel, eine Box, eine Kiste vorstellen, in welche die Dienstleistung exemplarisch eingefügt wird. Nun stellt sich die Frage: Was ist in der Schachtel drin, was ist die Beschreibung der Dienstleistung, des Services? Die Frage nach dem Was muss klar und prägnant beantwortet werden, letztendlich muss der Kunde gut und schnell verstehen, was sich in der Box befindet. Vielleicht kann eine Hauptüberschrift und dann ein erläuternder Text, so wie bei einem echten Produkt, nützlich sein. Natürlich steht auf der Box auch der Preis des Produktes. Was muss der Kunde dafür bezahlen, wenn er diese Dienstleistung, dieses „Was“ kauft bzw. konsumiert? Daher schließt sich an die Frage nach dem Was die Frage nach dem WIEVIEL an. WIEVIEL ist aber nicht nur der Preis, sondern auch die Kosten bzw. der Aufwand, der notwendig ist, das Produkt herzustellen und die Anzahl, die von diesem Produkt verkauft wird oder verkauft werden soll. Durch Kosten, Preis und Anzahl ergibt sich der Umsatz des Produktes je nach Betrachtungszeitraum und natürlich auch der Gewinn. Die Frage nach dem WIEVIEL beantwortet damit die Frage nach den notwendigen Ressourcen an Zeit und/oder Geld, um das Produkt herzustellen. Sie beinhaltet die Anzahl der Produkte, die verkauft werden sollen oder müssen, um bestimmte Ziele zu erreichen, sie definiert den Umsatz, der mit diesem Produkt erreicht wird und das alles Entscheidende, auch den Gewinn. Die wenigsten Dienstleister sind in der Lage, klar zu benennen, welche ihrer Dienstleistungsprodukte wie viel zum Gewinn des Unternehmens beitragen. Prüfen Sie diese Aussage gerne auch für sich. Die letzte Frage zum Produkt ist die Frage nach dem WIE, nach der Qualität, nach dem Servicelevel.​Im Servicelevel wird definiert, in welcher Qualität der Service ausgeliefert wird. Es kann demzufolge bei einem definierten WAS durchaus mehrere unterschiedlich spezifizierte WIE geben. Hierzu ein Beispiel: Bei einem Fußballspiel oder bei einem Rock-Konzert werden unterschiedliche Karten für die Sitzplätze angeboten, über Stehplätze und Sitzplätze bis zu den VIP-Tickets. Das Was ist jeweils gleich, es ist das Fußballspiel oder das Konzert. Die Qualität der Dienstleistung kann aber in Stehplatz, Sitzplatz oder VIP-Karte differenziert werden. Natürlich können diese Servicelevel auch einen deutlich unterschiedlichen Preis repräsentieren, wie am Beispiel leicht zu erkennen ist. Dienstleister und Serviceprovider sind daher in der Lage, ihr Produkt mit unterschiedlichen Serviceleveln zu spezifizieren und damit auch ein differenziertes Preismodell zu erarbeiten. Vom Einstiegsprodukt, beispielsweise dem Online-Kurs über das Mittelprodukt, beispielsweise das Webinar, bis zum Exklusivprodukt, der 1:1-Beratung. Der gleiche Inhalt, immer das gleiche WAS, mit drei unterschiedlichen Leveln und deutlich verschiedenen Preisen. Die Frage nach dem WIE ist sehr spannend, weil sie Dienstleistern und Serviceprovidern ganz neue Perspektiven der Preisgestaltung, des Einstieges in die Dienstleistungswelt und der Ausdifferenzierung der Produkte ermöglicht. Zusammenfassend ist nun die Frage nach dem Was, die Frage nach dem Wieviel und die Frage nach dem Wie spezifiziert. Drei W-Fragen, die das Produkt, das Angebot, das Portfolio des Dienstleisters schärfen. Im Teil 2 werden die fünf W des Marktesbetrachtet. Bei der Definition Ihres Portfolios, Ihres Angebots, Ihres Leistungssprektrums wünsche ich Ihnen viel Erfolg. Es ist der erste und entscheidende Schritt für ein erfolgreichen Business. Unternehmen Sie was! Ihr Heiko Rössel

Show Notes 1/8/18 Amazon reportedly buys cloud endure for $250 million Fargate Lowers prices by 50% Cloudera/Hortonworks merger closes, takes aim at Amazon Is this the worst S3 compromise? Google Purchases DORA (DevOps Research and Assessment) Github goes Free AWS CLI Query JMES Path reference Lightning Round Windows Server 2019 AMI's now available on AWS Parallel Cluster now available in Sweden Alexa announces Skill Builder Beta Example/Certification WAF now includes a monitoring dashboard MSFT Project Bali EMR announces 99.9% Service Level agreement Cool Tools AWS CLI Builder AWS Console Recorder Sponsors Foghorn Consulting – https://www.fog

In supply chain, the service level defines the probability of not hitting a stock-out during the next ordering cycle. However, the fill rate defines the fraction of the customer demand that will be properly served. Service levels and fill rates are distinct, and should not be confused.

This week on the podcast, we’re joined by NetApp Service Level Manager Product Managers Yossi Weihs and Naga Anur to discuss the latest GA release of NetApp Service Level Manager and how it helps provisioning NetApp storage like a service provider oh-so-easy.

This week on the podcast, we invited the NetApp Service Level Manager team to talk to us about how they’re revolutionizing storage as a service and automating day to day storage administration tasks. Join Executive Architect Evan Miller, Product Manager Nagananda.Anur and Technical Director Ameet.Deulgaonkar as they detail the benefits of NetApp Service Level Manager!

The Cast: Christine Warner, Michael Montanez, Ian Mitchell & John Yaglenski- The return of Michael - he was not fired. - John's hooked on racing - he's been sucked in. - Why we were gone so long. - Seven Dwarfs Mine Train Media Event. - Fantasyland looks great with the walls down and the theming is top notch on the new attraction.  Pictures on our social media channels. - BTW, we are on Instagram now as @INTERCOT - Recycling MagicBands? How? - POV MineTrain video is online at youtube.com/intercot - there are 2 different versions along with the press breakfast. - The ride leaves you wanting more - it's great but quick. Very well themed and love the dark ridee portion. Worth the wait and has repeat factor. - FastPass system melted. - Rained A LOT during the weekend. John had to get a Helly Hansen raincoat. Can't stand the ponchos and the sweat. - Polynesian Renovation - Trader Sam's coming and the name is being changed back to the Polynesian Village Resort. Lobby renovations coming as well. - Harambe Nights $134 is the DELUXE ticket not the base, $119 is regular admission. - Christine is over special ticketed events. Thinks it's being overplayed. - John did the $29 Epcot Wind Down and really liked the Tequilla tasting and thought it was a good value. There was good and bad though. - New parade is AWESOME!- Ian's trip. Stayed at Fort Wilderness.  Golf carts are a must! Bridge is closed. Monorail is closed. Boats are closed. It's pouring.... A 2.5 hour tour, a 2.5 hour tour. Fastpass Plus issues. Walking off the Haunted Mansion. - Take It or Leave It - Downtown Disney. Mitchell - Leave It. Warner - Take It. Montanez - Take It?? Yaglenski - Leave It. - 4 Parks, 1 World, 1 Nite - Star Wars Weekends. Unfortunately the first day of the breakfast went south and John Warner didn't get any characters. - Service Level, Cost and Expectations - The Alan Parsons Project! - Pixar in Concert - http://www.pixar.com/about/Pixar-In-Concert

Betriebsökonomie: Vor-Ort-Unterricht zu Produktion, Logistik und Beschaffung.

This is episode eight (8) of season one (1) for CallTalk.tv

Transcript -- A look at how Scottish Power used Six Sigma to streamline and improve their customer correspondence process.

A look at how Scottish Power used Six Sigma to streamline and improve their customer correspondence process.

Transcript -- A look at how Scottish Power used Six Sigma to streamline and improve their customer correspondence process.

A look at how Scottish Power used Six Sigma to streamline and improve their customer correspondence process.