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2 episodes with hotel administration
2 episodes with hotel administration
2 episodes with hotel administration
On this week's episode, host Caryn Antonini is joined by Susan Sarich, CEO and Founder of SusieCakes, a classic all-American bakery delivering classic desserts, made from scratch on-site daily and with real ingredients. Susan graduated from Cornell University's School of Hotel Administration and began her career in hospitality where she spent 15 years honing her skills in the industry. In 2006, inspired by her two grandmothers' love for baking, Susan opened her first SusieCakes location in Brentwood, California. Now in its 19th year of business, SusieCakes has 30 locations across California, Texas and Tennessee as well as nationwide shipping. For more information on our guest: SusieCakessusiecakes.com | Caryn Antoniniwww.cultivatedbycaryn.com@carynantonini@cultivatedbycarynshow###Get great recipes from Caryn at https://carynantonini.com/recipes/
While we have access to countless communication tools and AI technologies, the core elements of powerful communication in today's digital age remain unchanged: authentic connection, emotional intelligence and understanding your audience. Maria Wolfe, a senior lecturer in the Cornell Nolan School of Hotel Administration, shares the foundational skills needed to command attention and inspire action.What You'll Learn Navigate communication challenges and manage potential risksConnect to your audience in an authentic wayCommunicate to empower people and inspire actionThe Cornell Keynotes podcast is brought to you by eCornell, which offers more than 200 online certificate programs to help professionals advance their careers and organizations. Learn more from Maria Wolfe in these online certificate programs: Business Communication Communications 360Persuasive Communication Did you enjoy this episode of the Cornell Keynotes podcast? Watch the Keynote. Follow eCornell on Facebook, Instagram, LinkedIn, TikTok, and X.
Today's guest is Emeritus Faculty of The Hotel School of Cornell University, Stephani Robson. Until her recent retirement, Dr. Stephani Robson was a member of the faculty at the Cornell University School of Hotel Administration for almost 30 years, where she taught literally thousands of students and executives about development and planning for hotels and restaurants. Prior to joining academia, she designed commercial kitchens for just about every kind of operation: restaurants, hotels, airports, hospitals, universities, and more. This workshop covers part 3 of our 3-part series about FOH Layout Engineering. Workshops can be found every Thursday in the Restaurant Unstoppable podcast feed or on YouTube. Most have a visual component, so consider watching the video version here. Join the RUNetwork to take part in workshops and ask the experts YOUR questions! Want more Stephani Robson? Head to www.restaurantunstoppable.com/stephanirobson to get the Stephani Robson Playlist and a link to schedule your one-on-one call with Stephani. Join the Restaurant Unstoppable Network TODAY! Restaurant Unstoppable - EVOLVE! - Eric of Restaurant Unstoppable is now taking consultation and coaching calls! Book a consultation today! Schedule your call to become UNSTOPPABLE! Check out the website for more details: https://www.restaurantunstoppable.com/evolve Today's sponsors: If you listen to the show, you know we love Profit First, the money management system that bakes profit into your operation. That is why we're psyched to announce our partnership with Profit First Professional and the Author of Profit First For Restaurants, Kasey Anton. Head to restaurantunstoppable.com/profitfirst to get a link to her Profit First for Restaurants Book and Course. Be sure to register for our 4/3/25 Profit First Workshop and get a free Profit First Checklist! US Foods: US Foods is hosting the event of the year, Food Fanatics 2025. August 19-20, 2025, at the Mandalay Bay, Las Vegas, NV. Network with over 5,000 Industry peers. Attend Zouk nightclub reception, expert breakout sessions, Keynote speeches, musical performances, and dramatic demonstrations, and sample the latest on-trend dishes. The Clock Is Ticking! Be Ready to Register on April 16 for Food Fanatics® 2025. To learn more, visit www.usfoods.com/foodfanatics2025 Restaurant Systems Pro - Join the 60-day Restaurant Systems Pro FREE TRAINING. This is something that has never been done before. This 60-day event is at no cost to you, but it is not for everyone. Fred Langley, CEO of Restaurant Systems Pro, will lead a group of restaurateurs through the Restaurant Systems Pro software and set up the systems for your restaurant. During the 60 days, Fred will walk you through the Restaurant Systems Pro Process and help you crush the following goals: Recipe Costing Cards; Guidance in your books for accounting; Cash controls; Sales Forecasting(With Accuracy); Checklists; Budgeting for the entire year; Scheduling for profit; More butts in seats and more… Click Here to learn more. Let's make 2025 the year your restaurant thrives. Guest contact info: Email: skr4@cornell.edu Thanks for listening! Rate the podcast, subscribe, and share! We are on Youtube: @RestaurantUnstoppable
Today's guest is Emeritus Faculty of The Hotel School of Cornell University, Stephani Robson. Until her recent retirement, Dr. Stephani Robson was a member of the faculty at the Cornell University School of Hotel Administration for almost 30 years, where she taught literally thousands of students and executives about development and planning for hotels and restaurants. Prior to joining academia, she designed commercial kitchens for just about every kind of operation: restaurants, hotels, airports, hospitals, universities, and more. This workshop covers part 2 of our 3-part series about FOH Layout Engineering. Workshops can be found every Thursday in the Restaurant Unstoppable podcast feed or on YouTube. Most have a visual component, so consider watching the video version here. Join the RUNetwork to take part in workshops and ask the experts YOUR questions! Want more Stephani Robson? Head to www.restaurantunstoppable.com/stephanirobson to get the Stephani Robson Playlist and a link to schedule your one-on-one call with Stephani. Join the Restaurant Unstoppable Network TODAY! Restaurant Unstoppable - EVOLVE! - Eric of Restaurant Unstoppable is now taking consultation and coaching calls! Book a consultation today! Schedule your call to become UNSTOPPABLE! Check out the website for more details: https://www.restaurantunstoppable.com/evolve Today's sponsors: US Foods: US Foods is hosting the event of the year, Food Fanatics 2025. August 19-20, 2025, at the Mandalay Bay, Las Vegas, NV. Network with over 5,000 Industry peers. Attend Zouk nightclub reception, expert breakout sessions, Keynote speeches, musical performances, and dramatic demonstrations, and sample the latest on-trend dishes. The Clock Is Ticking! Be Ready to Register on April 16 for Food Fanatics® 2025. To learn more, visit www.usfoods.com/foodfanatics2025 Meez: Are you a chef, owner, operator, or manage recipes in professional kitchens? meez is built just for you. Organize, share, prep, and scale recipes like never before. Plus, engineer your menu in real-time and get accurate food costs. Sign up for free today and get 2 FREE months of invoice processing as a listener of the Restaurant Unstoppable Podcast. Visit getmeez.com/unstoppable to learn more. Restaurant Systems Pro - Join the 60-day Restaurant Systems Pro FREE TRAINING. This is something that has never been done before. This 60-day event is at no cost to you, but it is not for everyone. Fred Langley, CEO of Restaurant Systems Pro, will lead a group of restaurateurs through the Restaurant Systems Pro software and set up the systems for your restaurant. During the 60 days, Fred will walk you through the Restaurant Systems Pro Process and help you crush the following goals: Recipe Costing Cards; Guidance in your books for accounting; Cash controls; Sales Forecasting(With Accuracy); Checklists; Budgeting for the entire year; Scheduling for profit; More butts in seats and more… Click Here to learn more. Let's make 2025 the year your restaurant thrives. Guest contact info: Email: skr4@cornell.edu Thanks for listening! Rate the podcast, subscribe, and share! We are on Youtube: @RestaurantUnstoppable
Today's guest is Emeritus Faculty of The Hotel School of Cornell University, Stephani Robson. Until her recent retirement, Dr. Stephani Robson was a member of the faculty at the Cornell University School of Hotel Administration for almost 30 years, where she taught literally thousands of students and executives about development and planning for hotels and restaurants. Prior to joining academia, she designed commercial kitchens for just about every kind of operation: restaurants, hotels, airports, hospitals, universities, and more. This workshop covers part 1 of our 3-part series about FOH Layout Engineering. Workshops can be found every Thursday in the Restaurant Unstoppable podcast feed or on YouTube. Most have a visual component, so consider watching the video version here. Join the RUNetwork to take part in workshops and ask the experts YOUR questions! Want more Stephani Robson? Head to www.restaurantunstoppable.com/stephanirobson to get the Stephani Robson Playlist and a link to schedule your one-on-one call with Stephani. Join the Restaurant Unstoppable Network TODAY! Restaurant Unstoppable - EVOLVE! - Eric of Restaurant Unstoppable is now taking consultation and coaching calls! Book a consultation today! Schedule your call to become UNSTOPPABLE! Check out the website for more details: https://www.restaurantunstoppable.com/evolve Today's sponsors: US Foods: US Foods is hosting the event of the year, Food Fanatics 2025. August 19-20, 2025, at the Mandalay Bay, Las Vegas, NV. Network with over 5,000 Industry peers. Attend Zouk nightclub reception, expert breakout sessions, Keynote speeches, musical performances, and dramatic demonstrations, and sample the latest on-trend dishes. The Clock Is Ticking! Be Ready to Register on April 16 for Food Fanatics® 2025. To learn more, visit www.usfoods.com/foodfanatics2025 Restaurant Systems Pro - Join the 60-day Restaurant Systems Pro FREE TRAINING. This is something that has never been done before. This 60-day event is at no cost to you, but it is not for everyone. Fred Langley, CEO of Restaurant Systems Pro, will lead a group of restaurateurs through the Restaurant Systems Pro software and set up the systems for your restaurant. During the 60 days, Fred will walk you through the Restaurant Systems Pro Process and help you crush the following goals: Recipe Costing Cards; Guidance in your books for accounting; Cash controls; Sales Forecasting(With Accuracy); Checklists; Budgeting for the entire year; Scheduling for profit; More butts in seats and more… Click Here to learn more. Let's make 2025 the year your restaurant thrives. Guest contact info: Email: skr4@cornell.edu Thanks for listening! Rate the podcast, subscribe, and share! We are on Youtube: @RestaurantUnstoppable
Open communication, clear expectations and constructive feedback are essential components of effective leadership. Through comparisons of management and parenting, Andrew Quagliata, senior lecturer of management communication at the Cornell Nolan School of Hotel Administration, outlines strategies for stronger communication in any setting during this episode of the Cornell Keynotes podcast, hosted by Chris Wofford and brought to you by eCornell.This episode covers:Interpersonal communication in the workplaceHigh caring and high expectationsPresence, responsiveness and trustRelationship-first approach to constructive criticismIndividualized supportProactive conflict managementExpectation settingPerformance reviewsLearn more in Andrew Quagliata's online certificate programs from eCornell:Business WritingCommunications 360Persuasive CommunicationBusiness CommunicationYou can also visit Quagliata's website to read his recent blog posts:“Tough Love”“Providing Radically Candid Feedback”“3 Ways That Being a Good Parent is Like Being a Hostage Negotiator”Follow eCornell on Facebook, Instagram, LinkedIn, TikTok, and X. Follow eCornell on Facebook, Instagram, LinkedIn, TikTok, and X.
While "back-to-office" efforts remain weak in many urban cores, those same downtowns are experiencing booming retail, entertainment and cultural visitation. Associate Professor Emeritus Jan deRoos and senior lecturers Daniel Lebret and Jeanne Varney — a power trio of real estate experts from the Cornell Nolan School of Hotel Administration — explore the forces driving real estate market trends and delve into recent efforts to convert "office-to-anything-else" spaces.What You'll LearnThe real estate property types that are poised to thrive in the second half of the 2020sHow much office values need to drop to make adaptive reuse and conversions economically viableWhat cities and areas hold promise to grow and prosper in the near futureThe Cornell Keynotes podcast is brought to you by eCornell, which offers more than 200 online certificate programs to help professionals advance their careers and organizations. Learn more from Jan deRoos, Jeanne Varney and Daniel Lebret in these programs:Commercial Real EstateGeneral Managers ProgramHotel Management and Owner RelationsHotel Real Estate Investments and Asset ManagementReal Estate Investing 360Real Estate Investing and FinanceReal Estate Investment ModelingReal Estate Property ManagementDid you enjoy this episode of the Cornell Keynotes podcast? Watch the full Keynote. Follow eCornell on Facebook, Instagram, LinkedIn, TikTok, and X.
Nina Eschenröder (Hospitality Professional ) Nina is an accomplished hotelier with 15 years of experience in hotel management in international hotel chains. She holds degrees from the Hotel Management School Maastricht and Cornell University School of Hotel Administration, bringing a strong expertise in business development. Her work is centered on rethinking, redefining, and managing spaces within the hospitality industry, with a focus on addressing emerging needs, fostering social interaction, and facilitating dialogue among diverse stakeholders. She advocates for cross-industry exchange, which is essential for the future of the hotel industry in a rapidly evolving landscape. In collaboration with Placemaking Week Europe, 2024, Rotterdam. Read more https://pwe2024.sched.com/ _____ Let's connect and talk further about this episode Mustafa Sherif Linkedin. Visit Mustafasherif.com for collaborations Follow Urbanistica on Instagram, TikTok, Facebook & Youtube channel.
In this episode of Inspired Nonprofit Leadership, host Sarah Olivieri speaks with Gary Mandel, founder and CEO of Shatterproof, a national nonprofit working to reverse the addiction crisis in America. Gary shares his personal journey of founding Shatterproof after losing his son to addiction, the organization's approach to implementing science-based addiction treatment, combating stigma, and creating systemic change. The conversation covers Shatterproof's strategic growth, critical partnerships, public policy efforts, and lessons learned from Gary's extensive business background. Gary Mendell is the founder and CEO of Shatterproof, a national nonprofit focused on reversing the course of the addiction crisis in America. After losing his son Brian to addiction in 2011, Gary founded Shatterproof to spare other families the tragedy that his suffered. Gary has grown Shatterproof to over $20M since founding it in 2012 and has become a national leader in the addiction field creating solutions that will ensure that substance use disorder will be prevented and treated for generations to come. He is a frequent speaker on how our society can end the stigma unjustly associated with addiction, has been honored numerous times for his leadership related to reversing the course of the opioid epidemic, testified in front of the President's Commission on Combating Drug Addiction and the Opioid Crisis, testified before the U.S. Senate Committee on Finance on Treating Substance Misuse in America, and has been a guest several times on CNBC and MSNBC to provide his perspective on common sense solutions to the opioid epidemic, and his opinions are frequently reflected in The Wall Street Journal, Forbes, and The Washington Post. Mr. Mendell is a member of the National Leadership Steering Team for the Grand Challenge to Eliminate Stigma around Mental Health and Substance Use Disorder with the Huntsman Mental Health Institute, a member of the National Quality Forum's Technical Expert Panel for Opioid and Opioid Use Disorder and is an advisory member of The Opioid Policy Research Collaborative at the Heller School for Social Policy and Management at Brandeis University. Gary has spent decades as an entrepreneur. He founded HEI Hotels & Resorts, a multi-billion-dollar company that oversees a portfolio of approximately 85 first class hotels. He raised and managed $1.2 billion in discretionary capital from some of the most prestigious universities in the United States and managed more than $2 billion in assets. He is also a former trustee and president of Starwood Lodging Trust. That business-world experience gives him a unique perspective in running a nonprofit organization like Shatterproof. Mr. Mendell received his B.S. from Cornell University's School of Hotel Administration and his MBA with distinction from the Wharton School at the University of Pennsylvania. Here's what to expect during the episode: Challenges and Strategies in Nonprofit Leadership The Role of Media and Partnerships in Growth Addressing Stigma and Measuring Success Scaling and Infrastructure in Nonprofits Connect with Gary: Facebook:https://www.facebook.com/ShatterproofHQ X: https://x.com/ShatterproofHQ Instagram:https://www.instagram.com/weareshatterproof/ LinkedIn:https://www.linkedin.com/company/shatterproof Our website is shatterproof.org Cortny McKean: gmendell@shatterproof.org Sponsored Resource Join the Inspired Nonprofit Leadership Newsletter for weekly tips and inspiration for leading your nonprofit! Access it here >> Be sure to subscribe to Inspired Nonprofit Leadership so that you don't miss a single episode, and while you're at it, won't you take a moment to write a short review and rate our show? It would be greatly appreciated! Let us know the topics or questions you would like to hear about in a future episode. You can do that and follow us on LinkedIn. Connect with Sarah: On LinkedIn>> On Facebook>> Subscribe on YouTube>>
John's first job as a dishwasher at Au Bon Pain nurtured his relationship within hospitality eventually leading him to Cornell University School of Hotel Administration. John furthered his career in the hospitality industry by opening up his first restaurant, Gin Lane, in Manhattan and then later founding the original Scarpetta and LDV Hospitality bringing La Dolce Vita around the globe.Key Takeaways:• Scarpetta an Italian restaurant, opened in New York 16 years ago, “… it was really game-changing what you did with an Italian restaurant—the coolness, the hipness, the great food, the whole thing.”• John shares Scarpetta's expansion to major cities like Las Vegas, Philadelphia, and international locations including London, Doha, Tokyo, and Rome. John discusses the importance of adapting each restaurant to its local market.• Breaking News: LDV Hospitality plans to open new Scarpetta locations after three years of focusing on international growth while maintaining its unique appeal in different markets.• John shares a family anecdote about "Good Time Charlie," a bar located on the rooftop at Scarpetta NYC• Schatzy and Jimmy explore the resilience of New York City's restaurant scene, particularly during the challenging times of the COVID-19 pandemic. They discuss the unique characteristics that make certain neighborhoods thrive (office-dense vs. mixed-use) and discuss the importance of community.• The Pareto Principle (80-20 Rule) in hospitality management.• The lifestyle and personalized service at LDV Hospitality, including the use of CRM platforms like SevenRooms to enhance guest experiences and the significance of creating a seamless and integrated guest experience at properties like The Maidstone Hotel, where every detail contributes to a unified and memorable stay.• Talking Back: John poses a thoughtful and somewhat romantic question to Schatzy and Jimmy asking them to imagine their ultimate last day in New York City before retiring, detailing what their perfect dining and social itinerary would look like.Listen in as John, Schatzy, and Jimmy entertain the audience with fun segments like, “What's Hot and Not”, “Name that Recipe”, “Branded Quick Fire”, and “Trivia Tuesday”.
Sean is a Principal and Managing Partner of Trinity Investments as well as the President and Chief Executive Officer of Trinity Investments and Trinity Fund Advisors LLC. He oversees the firms' investment activities, including sourcing and executing investment opportunities, formulating investment strategies, and structuring acquisitions and dispositions. Prior to joining Trinity, Mr. Hehir worked for HVS International.Mr. Hehir received a Bachelor of Science Degree in Hotel Administration from Cornell University and a Diploma in Hotel Administration from the Hotel Institute Montreux, Switzerland.On this episode, Sean and Jake discuss:Executing $500m of renovation projectsRaising capitalFostering a no-asshole cultureStrategies and deal criteriaConnect & Invest with Jake:Follow Jake on Twitter: https://twitter.com/jwurzak Take the Hospitality Investing Masterclass: https://learn.jakewurzak.com/Learn How to Invest with DoveHill: https://bit.ly/3yg8PwoLinks:Sean on LinkedInTrinity InvestmentsTopics:(00:00:00) - Intro(00:02:11) Sean's journey from Botswana to the United States(00:06:50) Influences on Sean's investment decisions(00:07:56) Where do you see hotel labor moving within the US?(00:10:31) How did you learn to be an investor?(00:13:49) Why drew you to hospitality?(00:16:25) Does being in Hawaii make you feel left out?(00:17:53) What trends are you focusing on now that will pay dividends in the next decade?(00:22:10) Executing $500m of renovation projects(00:26:02) Raising Capital(00:27:48) Do you fear more pain in the hotel industry?(00:29:39) Where will you be investing as we enter another cycle?(00:31:18) Learnings from the GFC(00:33:04) What is a GP fund?(00:36:43) How do you go to major banks and borrow from them?(00:39:57) How do you design your fee structure?(00:40:55) What did you learn from the GFC that showed you the massive opportunity coming from Covid?(00:45:41) How do you think about the enterprise value?(00:48:16) Thoughts on WFH from a business owner perspective(00:51:19) Fostering a no-asshole culture(00:52:36) The process of raising funds(00:59:28) How do you execute your business plan with an existing manager in place?(01:02:18) How do 4 Seasons and Hilton differentiate in their focuses?(01:04:07) Navigating luxury F&B and discussing deals(01:12:05) Strategy and deal criteria(01:12:08) Micro resorts(01:25:23) What makes a great partner?(01:29:00) What is your favorite hotel?
This week we're talking with a very special guest - Jennifer Barnwell, President of Curator Hotel and Resort Collection. In our conversation, we talk about raising your hand and speaking up for career growth, work-life integration, and leading with laughter! About Jennifer Barnwell Jennifer Barnwell is President of Curator Hotel & Resort Collection. Launched in November 2020, Curator provides lifestyle hotels the power to compete together while allowing its members the freedom to retain what makes their hotels unique. Before moving over to Curator, Barnwell was Senior Vice President of Asset Management of Pebblebrook Hotel Trust, a leading real estate investment trust, which was formed and went public in late 2009. She oversaw hotels on the west coast in San Francisco and Los Angeles and had a team of three Asset Managers reporting to her. Prior to joining Pebblebrook Hotel Trust, Barnwell was Senior Vice President of Peninsula Real Estate LLC, a private real estate investment fund based in New York. While at Peninsula Real Estate LLC, she was involved in all aspects of the fund including formation, acquisitions, and asset management. Previously, Barnwell was Vice President of Tishman Hotel & Realty LP where she was involved in Tishman Hotel & Realty's many activities including acquisitions, management, asset management, development, and brokerage. Jennifer holds a B.S. from The School of Hotel Administration of Cornell University, graduating with Distinction. Barnwell currently serves on the Board of the Boutique Lifestyle Leaders Association (BLLA). Contact Jen LinkedIn: @jennifer-barnwell-a8689ba
On this week's episode, host Caryn Antonini is joined by Dick Edyt of Bites by Eydt. Dick is a graduate of the Cornell University School of Hotel Administration and worked in the restaurant industry for over 15 years at notable establishments such as Windows on the World at the World Trade Center and Opus Restaurant in Los Angeles. His career then pivoted to the world of advertising, however, his love of food and entertaining was never lost, and in 2014 he established Bytes by Eydt Catering in Atlanta, Georgia, filling a need for specialized catering. In addition to his catering business, Dick is also the host of the Bytes by Eydt cooking show on Eat This - TV network. For more information on our guest:Fresh Food & Beverage Catering | Party Cocktailsbitesbyeydt.com | ###Get great recipes from Caryn at https://carynantonini.com/recipes/
Michael Tall dials in from Sullivan's Island, SC to join Trent and Patrick on “At Home with Roby”. Michael's career in the hotel and hospitality industry started when he was just a teenager cleaning tennis courts at a resort on Hilton Head Island. This role morphed into snack bar attendant, pool attendant and on up. Tune in to learn how these roles and early experiences shaped Michael's road to Cornell University's School of Hotel Administration, his first job post-graduation at Rock Resorts in Vail, CO, and the Low Country where he served as President and Co-Owner of Charlestowne Hotels for over 15 years. Today, Michael serves as Founder and CEO of MWT Consulting where he offers insight and advisory to groups and individuals in the hospitality industry. See omnystudio.com/listener for privacy information.
Beyond good, bad, and mediocre service, how much we tip and why we tip is rich with psychological implications. Find out what tipping reveals about us as consumers and our need for affirmation and societal status. Shedding light on the complexities behind tipping is nationally recognized expert Michael Lynn, Ph.D. , Professor of Services Marketing at Cornell University's School of Hotel Administration. A former bartender, busboy, and waiter, Michael Lynn, has also devoted his academic career to the nuances and impact of rewarding and incentivizing good service, a hallmark of hospitality experiences. Michael Lynn has written over 80 research publications on tipping and has been covered by the New York Times, the Wall Street Journal, the International Herald Tribune, the Economist, and Forbes as well as by ABC's 20/20, BET's Nightly News, and NPR. The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, DeanProducer: Mara Littman, Director of Corporate and Public RelationsSound Engineer and Editor: Andrew HallockGraphic Design: Rachel Hamlin, Marketing Manager Music: “Airport Lounge" Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 4.0 Licensehttp://creativecommons.org/licenses/by/4.0
From 1996 to 2020, Stowe Shoemaker (PhD, Cornell University) served as a member of the executive education faculty at the School of Hotel Administration at Cornell University. His Harvard Business School case study on Hilton Honors has been used by organizations and schools around the world. Shoemaker has served as an advisor to numerous hospitality service providers over the course of his career including IGT, British Airways, Accor, Hilton, Landry's, and Hyatt. He published two marketing textbooks: Marketing Leadership in Hospitality and Tourism and Marketing Essentials in Hospitality and Tourism. Shoemaker's newest book, Hospitable Healthcare: Just What the Patient Ordered!, will be released on September 5, 2023, from Indigo River Publishing. Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com Get Jon's Book: The Think Big Movement: Grow your business big. Very Big! Connect with Stowe Shoemaker: Website: https://www.hospitablehealthcare.com LinkedIn: https://www.linkedin.com/in/stoweshoemaker/ *E – explicit language may be used in this podcast.
Episode 2: Featuring Oliver English from Common Table Creative In this episode we are getting curious about our food and what we are actually putting into our bodies on a daily basis. If the saying ‘you are what you eat' is true then we are all made up of microplastics and too many pesticides and toxins to even list. To talk about his own journey with food as medicine and promote the benefits of regenerative agriculture following the release of his documentary film FEEDING TOMORROW, is chef, filmmaker and co founder of Common Table creative, Oliver English. This episode is sponsored by Future Insight E.VOUR GUEST BIO: Oliver English is a Filmmaker, Chef & Food Advocate. Oliver is the CEO & CO-Founder of Common Table Creative, a compact-driven production company focused on the future of food. He Co-directed and produced the company's flagship award-winning documentary, Feeding Tomorrow. Growing up in his family's restaurants, he has been intimately involved in the world of food ever since. For the past several years, he led the company's international development, opening restaurants throughout North America, Europe, Asia, the Caribbean, and the Middle East. He has learned first-hand the positive and negative effects of globalization and climate change on the world's food system, which have instilled a fierce desire to highlight these issues and inspire real change in the world through visual and experiential storytelling. Oliver is a graduate of Cornell's School of Hotel Administration and a member of the American Council of Young Political Leaders (ACYPL).@Oliver_EnglishHELPFUL LINKS: www.curiousfutureinsight.orgwww.make-science-not-war.orgwww.feedingtomorrowfilms.comwww.commontablecreative.cowww.instagram.com/oliver_Englishwww.instagram.com/commontablecreativewww.instagram.com/feedingtomorrowCREDITS: The BE CURIOUS PODCAST is brought to you by ECODA MEDIAHost: Louise HoughtonProduction by: Deviants MediaProducer: Louise HoughtonAssistant Producer: Marta WagnerAssistant Producer: Ralph CortezMotion Graphics: Josh Dage
Maisie Ganzler has never worked at an animal welfare charity nor an alt-protein company. Yet she's in the upper echelon of effectiveness when it comes to reducing the suffering of farmed animals. That's because she's served as an executive of a national food management company supplying 1,000 schools and corporate dining facilities, Bon Appetit Management Company, for decades. In her career, Maisie pioneered some of the first-ever corporate policies to require suppliers to stop using battery cages for laying hens and gestation crates for breeding pigs, meat reduction policies, and a whole host of other important animal welfare and sustainability initiatives. When Bon Appetit would implement a policy like those mentioned, it was often seen as leading edge at the time, yet eventually would become the norm among food service companies. For example, Bon Appetit's 2005 cage-free egg policy would come to be adopted by McDonald's a decade later. Maisie even ran for McDonald's board of directors, backed by billionaire Carl Icahn, a campaign she writes that the fast food company spent $16 million to defeat. While she didn't make it onto McDonald's board, Maisie does sit on the board of directors of an alt-protein company called Air Protein, whose CEO Lisa Dyson has been a guest on this show before! So it was with great pleasure that I learned that Maisie has come out with her first book, which is part autobiography and part guide for others on how to create meaningful change in our food and agricultural system. The book, which just recently came out, is called You Can't Market Manure at Lunchtime: And Other Lessons from the Food Industry for Creating a More Sustainable Company. I read it and found it both informational, inspirational, and entertaining. What more could you want? Well, maybe you'd want to hear Maisie's story straight from her rather than from me, so enjoy this conversation with a true pioneer for animals, farm workers, and everyone who wants to build a better food system. Discussed in this episode Josh Balk worked with Maisie on many animal welfare policies, and now runs The Accountability Board. David Benzaquen was a student who in 2005 helped catalyze Bon Appetit's cage-free policy, and who now is an executive in the plant-based food industry. Maisie discusses the difficulties implementing the Better Chicken Commitment, leading Compassion in World Farming to extend its deadline for compliance. You can read more in CIWF's 2023 Chicken Track paper. Maisie recommends reading Civil Eats and the NRA Smart Brief. Our past episode with Resetting the Table author Robert Paarlberg. Walker Hayes' song Fancy Like has 146 million YouTube views, so it's not just Maisie and Paul who like it. More about Maisie Ganzler Maisie Ganzler is the go-to expert on how companies can make positive change in supply chains and other entrenched systems. She's been interviewed by leading media outlets including the New York Times, Wall Street Journal, NPR, Fast Company, and Bloomberg, spoken at conferences around the world, written thought leadership pieces for Forbes, Huffington Post, and the San Francisco Chronicle and is frequently called upon for strategic counsel by start-ups and big business alike. As Chief Strategy & Brand Officer for Bon Appetit Management Company, a $1.7 billion onsite restaurant company with 1,000-plus cafés at corporations, universities, and cultural institutions in 33 states serving more than 250 million meals per year, Maisie tackled local purchasing, antibiotics in meat production, sustainable seafood, humane care of farm animals, climate change, farmworkers' rights, and food waste, positioning the company as the foodservice industry's undisputed leader in sustainable purchasing and holistic wellness. She holds a Bachelor of Science degree from the Cornell University School of Hotel Administration.
The Venetian Resort Las Vegas is launcing a $1 billion renovation. Yes, $1 billion!! The Venetian's Jaimie Miranda, SVP Hotel Administration, shares what to expect, and what it's like running this 7,094 suite property on a daily basis.
Sasha Zabar, son of iconic New Yorker Eli Zabar, is the culinary dreamer and founder of Glace, the Upper East Side ice cream and sweet shop. Sasha spent his childhood working at his father's various businesses, including Eli's Market and Eli's Bread and then went on to attend the Nolan School of Hotel Administration at Cornell. His unshakable foundation in food, family, and business drew him back to Manhattan's rich culinary scene, working stints at acclaimed restaurants like Daniel, Jean-Georges and The Mark between semesters. Following graduation, he worked with his father and twin brother Oliver to open Broome Street Bakery and Devon on the Lower East Side, and during the COVID-19 pandemic, he re-entered the family business full-time. Sasha helped rebuild the brand's digital strategy by creating new websites and bringing in new technology, eventually increasing the market's home shopping orders to hundreds per day. Sasha then went on to open Noglu, a gluten-free bakery in NYC. In June 2023, Sasha opened Glace, a French-inspired ice cream concept. When the cold weather arrived, Sasha pivoted to offer the now viral S'Mores Hot Chocolate, which led the shop to have lines around the block, more than 100k Instagram followers, features on The Today Show, The New York Times, Bloomberg and even a collaboration with Britney Spears. Sasha is excited to continue to innovate the offerings at Glace and expand the brand to a national and even global audience. On this episode, we explore Sasha's one way ticket to Edo period Japan, inspired by his love for one of his favorite books, Shogun, by James Clavell. In the conversation we also cover Sasha's passion for food, his grandfather as a role model, and his father's work in expanding the American palate. Of course, we also talk about Glace, including: The Proustian nature of ice cream, bringing flavors to life, Glace's wildly popular hot chocolate, the shop's tantalizing summer menu, and Glace's ice cream truck soon slated to open at Rockefeller Center next to the rink!
Episode 330 of The VentureFizz Podcast features Harman Singh Narula, Co-Founder & CEO of Canary Technologies. “Are these entrepreneurs uniquely qualified to build an industry leading company?” - this is one of the many questions that most (if not all) VCs ask themselves when deciding to make an investment into a company. When you look at Harman's background, it is obvious that his “Founder Fit” is at a very high scale. As a graduate from Cornell's esteemed hotel school, he built a foundation in an industry that was ripe for disruption, that being the hospitality industry. The guest experience is so mission critical, yet for years and years, hotels relied on old systems and the same old check-in process. Not anymore. Canary Technologies is modernizing the hotel tech stack with its end-to-end Guest Management Platform that digitizes everything from post-booking through checkout. The company works with more than 20,000 hoteliers in 80 countries and is venture-backed by Insight Partners, F-Prime Capital, Y Combinator, Thayer Ventures, Commerce Ventures, and others. In this episode of our podcast, we cover: * A conversation about the market for vertical SaaS solutions. * Harman's background story and how he landed at Cornell to study Hotel Administration, plus how he got his career started including spending time in the strategy group at Starwood Hotels. * His long standing friendship with his Co-Founder, SJ Sawhney, and what led them down the path of starting Canary Technologies. * All the details about Canary, from their experience at Y Combinator to surviving the pandemic to the latest with the company & its platform, including their use of AI. * Outside of their domain experience, the key factors that influenced future rounds of capital. * And so much more.
Prof. Jan deRoos has taught as the HVS International Professor of Hotel Finance and Real Estate at the SC Johnson College of Business and the Nolan School of Hotel Administration at Cornell University. He shares what professionals must do to break into the off-property part of the hotel business. How much of the education translates to the real world? How does the content translate across international markets? Producer Dave received a certificate in this program, and he shares how it's helping propel his career.
Prof. Jan deRoos has taught as the HVS International Professor of Hotel Finance and Real Estate at the SC Johnson College of Business and the Nolan School of Hotel Administration at Cornell University. He shares what professionals must do to break into the off-property part of the hotel business. How much of the education translates to the real world? How does the content translate across international markets? Producer Dave received a certificate in this program, and he shares how it's helping propel his career.
Creating a magical wedding is a dance of balancing contradictions. You have to saturate the senses without over-producing, steep the event with individual details that become seamless, pace a fast-moving day, and counter the emotional crescendos with much needed lulls. The planners responsible for this do multiple events a year, but they still have to make that particular event authentic to who's being celebrated. The ultimate litmus test and sign you've succeeded? When someone can't pinpoint what exactly made the day so magical because the components are so harmonious. How do you set yourself up for this from your first moments with the client? What steps can you take to understand the client and the guest's journey throughout the day? In this episode, we're joined by leading wedding planner, Jennifer Zabinski. She shares how she makes her events so magical, and the thinking behind her approach. Guest Bio Though she's now known as one of the country's leading wedding planners—named best of the best by both Harper's Bazaar and Martha Stewart Weddings—Jennifer Zabinski didn't always know she wanted to be an event planner. After graduating from Cornell University's prestigious School of Hotel Administration, she headed west to California, working for some of the biggest names in the hospitality business. She quickly worked her way up the ranks at The Ritz-Carlton and the Four Seasons Hotels and Resorts, becoming one of the youngest senior members on both staffs to spearhead events. It was there that Jennifer realized her knack for bringing people together and making sure their every need was met could translate to a new line of work in the wedding industry. Marrying her business acumen to her talent as a creative and strategic thinker, Jennifer moved back to New York and became the partner at The Wedding Library, a bridal design and retail shop, where she led the planning and events division for a decade. She struck out on her own in 2011 with the launch of JZ Events. Combining a methodical, collaborative approach with an innovative spirit, Jennifer has planned, designed, and executed hundreds of events in some of the most exciting stunning locales around the world (Necker Island, St. Barts, Ravello, Cap Ferrat, Amalfi Coast, Aspen, Paris, Florence, and San Francisco, to name just a few). Throughout that time, she has fostered close relationships with top vendors, including award- winning caterers, floral designers, and photographers, all of which means she knows just the right pro to carry out your vision. “Most people don't come to me wanting to replicate someone else's event,” says Jennifer. “They want to do something that's never been done before, whether that's a new spin on a classic venue, finding a far-flung location to host a weekend-long celebration, or dreaming up a novel theme.” At the end of the day, she says, everyone wants to create something that's utterly unique. Achieving that goal for clients is the difference between a good planner and a great one. Jennifer's work has been recognized in the pages of Vogue, Harper's Bazaar, Martha Stewart Weddings, Grace Ormonde Wedding Style, Brides, Glamour, The Knot, among many other magazines, blogs, and websites. She lives in New York City with her husband, two children, and dog, Gunner. For more information, head to https://jzevents.com/ and follow @jzevents on Instagram. Want a clear and comprehensive roadmap on how to succeed in the luxury wedding market? Check out the Business of Luxury Weddings course. You'll learn how to entire business model and thought process - so you can sign consistent 5-figure contracts, build a powerful network of the right people, and travel to iconic destinations. Learn more and join the waitlist at SageJourney.co.
If former Cherry Bombe intern Chayil Hyland has anything to do with it, the future of hospitality is going to be bright and diverse. A junior at Cornell's School of Hotel Administration, Chayil grew up in a Trinidadian-Guyanese family in Queens and fell in love with food while cooking with her mother and grandmother and watching “Chopped,” “Beat Bobby Flay,” and “Ratatouille.” She later attended Food and Finance, the culinary-focused public high school in Manhattan, and worked on several Food Education Fund-backed projects, including the student-run Pass The Spatula magazine. Chayil talks to host Abena Anim-Somuah about having to choose between Cornell and a full-ride at the Culinary Institute of America, her freshman year “jump scare,” the work she's doing as director of impact and inclusion for Hotel Ezra Cornell (the school's student-run hospitality conference happening this April), and why she never wants to tournée another potato.Don't miss Chayil's voicemail to her future self!Thank you to Kerrygold, Simpli, and OpenTable for supporting our podcast. More on Chayil: Instagram, Food Education FundFollow Abena on InstagramCherry Bombe on InstagramFuture Of Food Is You transcripts can be found hereLearn more about Cherry Bombe's Sit With Us dinners in Miami, Philly, and D.C. Hosted by Abena Anim-SomuahProduced by Kerry Diamond, Catherine Baker, and Elizabeth VogtEdited by Jenna SadhuEditorial Assistant Londyn CrenshawRecorded at CityVox Studios in NYCThe Future Of Food Is You is a production of The Cherry Bombe Podcast Network
Emily Goldfischer is a London-based travel, food and culture reporter who founded and serves as Editor-in-Chief of Hertelier, an online platform for women in the hospitality industry. She has been living and reporting on UK and European travel trends since relocating from New York to London in 2010. Previously, Emily spent nearly twenty years working in public relations and communications for destinations and luxury hotel brands. With a passion for tourism and travel, she strives to continually live life as a tourist. She holds a degree from Cornell University's School of Hotel Administration as well as a Master's Degree in Social Psychology from the London School of Economics.In this episode, hosts Steve Carran and David Millili interview Emily Goldfisher, founder and editor-in-chief of Hertelier, a media platform focused on inspiring and informing women in the hospitality industry. They discuss Emily's background growing up in New Jersey, attending Cornell's prestigious Hotel school, and working in communications and PR with high-end hotel brands. Emily realized the shift happening with more women taking leadership roles in hospitality and wanted to showcase their journeys in a fresh, engaging way.In this episode, you'll discover:How women's leadership roles in the hospitality industry have evolved over the last decadeWhat key strategies Emily Goldfischer suggests for women to achieve work-life balance and avoid burnout in the hotel industryTips for women on advocating for themselves and asking for opportunities?What gender issues and societal expectations need to be addressedThe importance of networking and professional growth.The impact of a supportive company culture on women's career progression.This episode is Sponsored by StayflexiJoin the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Emily Goldfischer on LinkedIn: https://www.linkedin.com/in/emilygoldfischer/?originalSubdomain=ukHertelier: https://www.hertelier.com/For full show notes head to: https://themodernhotelier.com/episode/58Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...
Open communication, clear expectations and constructive feedback are essential components of effective leadership. Through comparisons of management and parenting, Andrew Quagliata, senior lecturer of management communication at the Cornell Nolan School of Hotel Administration, outlines strategies for stronger communication in any setting during this episode of the Cornell Keynotes podcast, hosted by Chris Wofford and brought to you by eCornell.This episode covers:Interpersonal communication in the workplaceHigh caring and high expectationsPresence, responsiveness and trustRelationship-first approach to constructive criticismIndividualized supportProactive conflict managementExpectation settingPerformance reviewsLearn more in Andrew Quagliata's online certificate programs from eCornell:Business WritingCommunications 360Persuasive CommunicationBusiness CommunicationYou can also visit Quagliata's website to read his recent blog posts:“Tough Love”“Providing Radically Candid Feedback”“3 Ways That Being a Good Parent is Like Being a Hostage Negotiator” Follow eCornell on Facebook, Instagram, LinkedIn, TikTok, and X.
As the world of wine continues to expand, consumers can now experience flavors from a variety of international locales, including those from more traditional producers in France to newer winemakers in China. Cheryl Stanley, global wine expert and senior lecturer in the Cornell Nolan School of Hotel Administration, explores the differences in appellations, designations and geographical indications with host Chris Wofford in this episode of the Cornell Keynotes podcast from eCornell.Join the pair for a tasting of wines from the German Mosel region and the American viticultural area plus a discussion of:Designations of place and new regional wine lawsClassifications in France, Italy, Germany, Chile, Argentina, China and the United StatesThe Vouvray white wine scandal of 2014Base levels of ripenessRanges in cost by geographical originProducer, alcohol by volume and vintage on wine labelsWines in this episode:South American Cabernet Sauvignon — single-vineyard Concha y Toro Casillero del Diablo, D.O.Sonoma County or Napa Valley AVA (American viticultural area) — single vineyard, ideallyRiesling Gutswein vs. Riesling Erste Lage/Grosse Lage/Grosse Gewächs — these wines would be from a VDP producer as their classification is already establishedLearn more in Cheryl Stanley's eCornell certificate programs:Wines of Germany and AustriaWines of the WorldWines of Spain and PortugalWines of the Southern HemisphereWines of ItalyWines of FranceWines of California, the Pacific Northwest, and New YorkDid you enjoy this episode of the Cornell Keynotes podcast? Watch the full Keynote. Follow eCornell on Facebook, Instagram, LinkedIn, TikTok, and X.
In this episode, I sit down with Chloe Sappern, my creative right hand for my brand and a close friend, to talk about Chloe's role as a social media strategist, how she grew to build Sappern Creative, and how she navigates creativity and collaboration in her work. Chloe shares her trajectory from the Cornell School of Hotel Administration to creating her own business, what her day-to-day looks like working with multiple clients, and how we started working together off of Chloe's cold-email. She also discusses how she tries to implement work boundaries as a self-titled people-pleaser, what she finds the most challenging about social media today, and why she thrives in unfamiliar environments. Finally, we talk about why she stopped drinking early on in college and how she navigated dating, and she answers listener questions on how she organizes her day as someone who's self-employed and how one can get involved in social media strategy.Key Takeaway / Points:Chloe's role as a social media strategist, and how we work creatively togetherHow Chloe collaborates with her clientsOn Chloe's creative path, from the Cornell School of Hotel Administration to working with Serena Kerrigan to creating her own businessHow we started working together from Chloe cold-emailing meHow Chloe tries to implement work boundaries as a self-titled people pleaserWhat Chloe finds the most challenging about social media todayOn why certain content overperforms and underperformsWhy Chloe never wants to be on-screen talentWhy Chloe thrives in unfamiliar environmentsWhy Chloe stopped drinking starting her freshman year of collegeHow she navigated dating when not drinkingAnswering listener questions on:Organizing your day as someone who's self-employedBalancing polish and authenticity on social mediaAdvice for getting involved in social media strategyVisit Chloe's website, sapperncreative.com This episode may contain paid endorsements and advertisements for products and services. Individuals on the show may have a direct, or indirect financial interest in products, or services referred to in this episode.Better filtration, better taste, better design. LifeStraw Home products can be found at LifeStraw.com and on Amazon.Visit thrivemarket.com/cameron and get 30% off your first order, plus a free $60 giftCheck out Quince.com/cameron for free shipping on your order and 365-day returnsOrder AG1 and get a FREE 1 year supply Vitamin D AND 5 travel packs hereFollow me:Instagram: @cameronoaksrogersWebsite: freckledfoodie.comTikTok: @cameronoaksrogersTwitter: @freckledfoodieYoutube: Cameron Rogers / Freckled FoodiePinterest: Freckled FoodieCreative Lead: Amelie YeagerProduced by Dear Media. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
On this week's episode, host Caryn Antonini is joined by Elizabeth Blau, founder & CEO of Blau & Associates, a strategic restaurant planning and development company dedicated to creating world-class hospitality experiences. With an impressive career spanning 3 decades, Elizabeth is a James Beard Award Nominee and credited with transforming Las Vegas into a first-class culinary destination. Elizabeth founded her company in 2002 and has become one of the most recognized restaurant development and consulting companies in its field. In 2012 Elizabeth and her husband, Chef Kim Canteenwalla, opened their first restaurant, Honey and Salt and subsequently wrote a cookbook. Elizabeth received her masters from the prestigious Cornell School of Hotel Administration and has been the recipient of countless awards and sits on numerous, reputable boards. She's a television personality, most notably as a judge on Iron Chef America judge and an Investor on CNBC's Restaurant Start Up.For more information on our guest:https://elizabethblau.com/Caryn Antoniniwww.cultivatedbycaryn.com@cultivatedbycarynCultivated By Caryn Podcast is a presentation of Park City Productions 06604 ###Get great recipes from Caryn at https://carynantonini.com/recipes/
This episode is brought to you by Dabdoub Law Firm - a disability insurance and ERISA law firm specializing in helping people with disability, life, and long-term care insurance claims. Also sponsored by Freed.AI - Get 50% off your first month of using their AI-powered medical scribe software! Just add BSFREE50 to your cart! Dr. Stowe Shoemaker, former dean of the top-ranked William F. Harra College of Hospitality, discusses the application of hospitality principles in healthcare to improve patient satisfaction. He emphasizes the long-term value of patients, the importance of understanding patient needs, and suggests innovative strategies for enhancing the patient experience. The conversation covers various aspects, from service logistics to empathetic care, aiming to transform healthcare through a hospitality lens. Looking for something specific? Here you go! 00:01:30 Hospitality improves patient satisfaction and loyalty. 00:05:39 Long-term thinking for healthcare growth. The timestamp in the podcast where it starts to say "Customize patient experience through loyalty programs" is 00:11:40. Customize patient experience through loyalty programs. 00:18:25 Improving customer experience in healthcare. 00:21:42 Design a welcoming and calming environment. 00:31:57 Listening to patients is crucial. 00:34:29 Think of patients as family. More on Dr. Stowe Shoemaker: Dr. Stowe Shoemaker is the former dean of the William F. Harra College of Hospitality at the University of Nevada, Las Vegas, and held the prestigious Andrew and Peggy Cherng Dean's Chair. With a PhD from Cornell's School of Hotel Administration, he has a distinguished career in hospitality education, teaching a range of subjects from strategic marketing to consumer behavior. Dr. Shoemaker has applied his vast knowledge of hospitality to the healthcare industry, aiming to enhance patient satisfaction. His contributions include a joint appointment at MD Anderson Cancer Center and collaborations with various healthcare systems. His book, "Hospitable Healthcare: Just What the Patient Ordered," coalesces his insights and experiences, offering a unique perspective on improving healthcare through hospitality principles Did ya know… You can also be a guest on our show? Please email me at brad@physiciansguidetodoctoring.com to connect or visit www.physiciansguidetodoctoring.com to learn more about the show! Socials: @physiciansguidetodoctoring on FB @physicianguidetodoctoring on YouTube @physiciansguide on Instagram and Twitter
Tune in on Monday, 12/11/23, for a brand new episode of The Doctor Whisperer Show featuring the author of "Hospitable Healthcare: Just What the Patient Ordered," Stowe Shoemaker, PhD.▪︎ ▪︎ ▪︎ ︎ABOUT OUR GUEST:Stowe Shoemaker (Ph.D., Cornell University) served as Dean of the William F. Harrah College of Hospitality at the University of Nevada, Las Vegas from 2013 to 2023. He held the Andrew and Peggy Dean's Chair from 2020-2023. The College of Hospitality is currently ranked the number one hospitality program in the U.S. and number two in the world.From 1996 – 2020 Shoemaker served as a member of the executive education faculty at the School of Hotel Administration at Cornell University where he taught courses in strategy, service operations, strategic pricing, revenue management, strategic marketing, customer loyalty, and consumer behavior.Shoemaker has published two marketing textbooks: Marketing Leadership in Hospitality and Tourism: Strategies and Tactics for a Competitive Advantage, Marketing Essentials in Hospitality and Tourism: Foundations and Practices, and Hospitable Healthcare: Just What the Patient Ordered! He has published numerous articles and his research has won multiple awards. His Harvard Business School case study on Hilton HHonors has been used by organizations and schools around the world.Shoemaker has served as an advisor to numerous hospitality service providers over the course of his career including IGT, British Airways, Accor, Hilton, Landry's, and Hyatt. He has helped game developers test market new casino games (both slots and table games), developed pricing strategies for airlines, hotels, and restaurants, developed programs to measure customer satisfaction, modeled the success and failure of marketing programs, and developed segmentation strategies based on consumer motivations in the gaming, lodging, and restaurant industries.Shoemaker has applied his knowledge of hospitality to help healthcare professionals improve patient satisfaction. He held a joint appointment at MD Anderson Cancer Center from 2010 to 2012 and worked with Memorial Healthcare Systems, Houston. In Las Vegas, Shoemaker has worked with Mountain View Hospital and is currently introducing hospitality principles to the curriculum of the new UNLV College of Medicine. His research in the healthcare field has appeared in the Journal of the American College of Radiology.▪︎ ▪︎ ▪︎Thank you to our sponsor, Valley Bank, for supporting the show!#businessofmedicine #valleybank #hospitality --- Send in a voice message: https://podcasters.spotify.com/pod/show/thedoctorwhisperer/message
Our special guest is David Sherwyn, Professor of Law at Cornell University's School of Hotel Administration. In Sept. 2023, a group of consumer advocate organizations filed a Petition for Rulemaking with the CFPB that would prohibit the use of pre-dispute arbitration clauses in consumer contracts in favor of arbitration clauses that would permit consumers to choose between arbitration and litigation only after a dispute has arisen. In response, the CFPB indicated it is carefully considering the petition, and will be opening a public docket and taking comment from the public on the petition. We first discuss the results of Prof. Sherwyn's study which concluded, in the context of employment disputes, that while superficially appealing, post-dispute arbitration fails in reality and hurts both businesses and individuals, and explain why these study results are applicable in the context of consumer finance. We then offer compelling reasons why the CFPB should not engage in such a rulemaking, including why the petition is a clear attempt to make an end-run around the CFPB's prior arbitration rulemaking that would have prohibited class action waivers in consumer arbitration agreements and was overridden by Congress and why the petition is premature. We conclude by responding to arguments made by opponents of pre-dispute arbitration agreements that consumers are uninformed about arbitration and are “forced” to enter into such agreements. Alan Kaplinsky, Senior Counsel in Ballard Spahr's Consumer Financial Services Group, leads the discussion, joined by Mark Levin, Senior Counsel in the Group.
Patti Fitzpatrick loves taking time to relax, especially when it comes time to spend with friends, which is exactly how she came to own The Talking Teacup in Chalfont, PA. Her love of tea and friendship built over time, with former owner Kathy Heck. Kathy and Patti's friendship grew, and soon Patti was doing what she loved alongside her friend. Unfortunately, Kathy was diagnosed with a form of cancer and passed away--however her husband maintained the property of The Talking Teacup, so in 2021 Patti was inspired to re-open her beloved place to sit, relax, and build strong connections with friends. Now, Patti owns and operates The Talking Teacup, offering seasonal menus, high tea experiences, and a place to enjoy a nice pot of tea.The Rallo family has been in the culinary industry for multiple generations, and we sat down with Jake Rallo, who is the Manager of the Pasta Program at Birravino, located in Red Bank, NJ. Since he was a child, Jake has had the desire to work in the culinary industry--taking on a different role as he grew up. As time went on, Jake's love for Italian cuisine and culture was ignited, and he ended up graduating from Cornell University's School of Hotel Administration where he studied business, food, and wine. Now, Jake joined us on Food Farms and Chefs to discuss his family's restaurants and also to announce their newest addition to their family of restaurants--but you'll have to stay tuned to find out what that is!Lastly, we discussed one of our favorite things to happen in the food-loving community: Restaurant Week! Main Line Today's Fall season of Restaurant Week is happening right now--and we are so excited to help spread the word! Not only can you dine out for a set-price for lunch or dinner (with a pre-fixe menu from participating restaurants), you have the opportunity to explore the Main Line when you go! We love helping to support the culinary industry--and this is a perfect way to do so too while igniting your taste buds! So stay tuned for our recommendations, and be sure to check out the 40+ restaurants that are participating in this amazing time of year!
Has a mysterious name or unknown growing region stopped you from trying a new wine? Cheryl Stanley, senior lecturer at the Cornell Nolan School of Hotel Administration, and host Chris Wofford take a tasting trip through Italy, Greece, and Spain, sharing what you need to know to step out of your comfort zone.In this episode, you'll explore:“Cult wines” comparable to your favoritesMinerality, tannin, oak, and acid in wineObscure red and white grape varietiesRich growing histories in Europe“Crushable,” easy-drinking winesLearn more in Cheryl Stanley's eCornell certificate programs:Wines of Germany and AustriaWines of the WorldWines of Spain and PortugalWines of the Southern HemisphereWines of ItalyWines of FranceWines of California, the Pacific Northwest, and New YorkDid you enjoy this episode of the Cornell Keynotes podcast? Watch the full Keynote. Follow eCornell on Facebook, Instagram, LinkedIn, TikTok, and X.
Stowe Shoemaker, PhD, served as Dean of the William F. Harrah College of Hospitality at the University of Nevada, Las Vegas from 2013 to 2023. From 1996 to 2020, Dr. Shoemaker served as a member of the executive education faculty at the School of Hotel Administration at Cornell University. His Harvard Business School case study on Hilton Honors has been used by organizations and schools around the world. He has served as an advisor to numerous hospitality service providers over the course of his career including IGT, British Airways, Accor, Hilton, Landry's, and Hyatt. Dr. Stowe has published two marketing textbooks and his newest book, Hospitable Healthcare: Just What the Patient Ordered!, introduces hospitality principles to the healthcare industry. Click here to purchase Hospitable Healthcare. Learn more about your ad choices. Visit megaphone.fm/adchoices
Dr. Jay and Brad had the pleasure of interviewing a co-author of “Hospitable Healthcare: Just What the Patient Ordered,” Dr. Stowe Shoemaker, PhD. Dr. Stowe Shoemaker (PhD, Cornell University) is the former dean of the William F. Harrah College of Hospitality at University of Nevada, Las Vegas where he held the Andrew and Peggy Cherng Dean's Chair. He began his deanship on July 1, 2013 and it ended June 30, 2023. The College of Hospitality is currently ranked the number one hospitality program in the US and number two in the world. Dr Shoemaker is currently special assistant to the President of the UNLV Foundation. From 1996 to 2020, Dr. Shoemaker served as a member of the executive education faculty at the School of Hotel Administration at Cornell University where he taught courses in strategy, service operations, strategic pricing, revenue management, strategic marketing, customer loyalty and consumer behavior. Dr. Shoemaker has published two marketing textbooks: “Marketing Leadership in Hospitality and Tourism: Strategies and Tactics for a Competitive Advantage” and “Marketing Essentials in Hospitality and Tourism: Foundations and Practices.” He recently co-authored a book titled "Hospitable Healthcare: Just What the Patient Ordered." He has published numerous articles, and his research has won multiple awards. His Harvard Business School case study on Hilton HHonors has been used by organizations and schools around the world. Dr. Shoemaker has served as an advisor to numerous hospitality service providers over the course of his career including IGT, British Airways, Accor, Hilton, Landry's, and Hyatt. He has helped game developers test market new casino games (both slots and table games), developed pricing strategies for airlines, hotels and restaurants, developed programs to measure customer satisfaction, modeled the successes and failures of marketing programs, and developed segmentation strategies based on consumer motivations in the gaming, lodging and restaurant industries. Dr. Shoemaker has applied his knowledge of hospitality to help healthcare professionals improve patient satisfaction. He held a joint appointment at MD Anderson Cancer Center from 2010 to 2012 and also worked with Memorial Healthcare Systems, Houston. In Las Vegas, Dr Shoemaker has worked with Mountain View Hospital and is currently introducing hospitality principles to the curriculum of the new UNLV College of Medicine. His research in the healthcare field has appeared in the Journal of the American College of Radiology. The website for his most recent book is https://hospitablehealthcare.com/. You can pick up a hard copy of “Hospitable Healthcare: Just What the Patient Ordered” from Amazon and Barnes & Noble. This book is also offered on Kindle. For information on articles Dr. Shoemaker has written, you can email him at stowe.shoemaker@unlv.edu.
Episode 350: Jennifer Barnwell is President of Curator Hotel & Resort Collection. Launched in November 2020, Curator provides lifestyle hotels the power to compete together while allowing its members the freedom to retain what makes their hotels unique. Before moving over to Curator, Barnwell was Senior Vice President of Asset Management of Pebblebrook Hotel Trust, a leading real estate investment trust, which was formed and went public in late 2009. She oversaw hotels on the West Coast in San Francisco and Los Angeles and had a team of three Asset Managers reporting to her. Prior to joining Pebblebrook Hotel Trust, Barnwell was Senior Vice President of Peninsula Real Estate LLC, a private real estate investment fund based in New York. While at Peninsula Real Estate LLC, she was involved in all aspects of the fund, including formation, acquisitions, and asset management. Previously, Barnwell was Vice President of Tishman Hotel & Realty LP, where she was involved in Tishman Hotel & Realty's many activities, including acquisitions, management, asset management, development, and brokerage. Jennifer holds a B.S. from The School of Hotel Administration of Cornell University, graduating with Distinction. Barnwell currently serves on the Board of the Boutique Lifestyle Leaders Association (BLLA). On this episode of Destination on the Left, I talk with Jennifer Barnwell about the Curator Hotel and Resort Collection, a new idea that was launched in 2020 to serve independent hotels. We discuss how to amplify smaller brands and the creation of curated experiences that are bookable, memorable, and unique. What You Will Learn in this Episode: How, by harnessing the power of scale and working together, hotels can compete more effectively and achieve better financial results Why building collaborative programs requires education, commitment, and awareness How collaboration allows independent hotels to negotiate better financial terms and access a wide range of offerings at a lower cost The importance of open communication, transparency, and collaboration in running a successful collaborative program How Curator helps promote the hotels in their collection with savvy digital marketing and showcasing unique experiences Independent Hotels Getting Ahead Through collaboration, independent hotels can pool their knowledge, experiences, and resources, allowing them to compete more effectively with larger chain hotels. Jennifer shares how this sense of togetherness helps to level the playing field and fosters a strong support system within the industry. By embracing coopetition, independent hotels can find common ground and work towards collective growth, while still maintaining their unique qualities and identities. Through collaboration, they can also offer a huge range of offerings and amenities that cater to different preferences and interests to enhance the overall guest experience. Authenticity and Honesty Jennifer emphasizes the importance of open communication, transparency, and collaboration in building successful partnerships. Through collaboration, independent hotels can amplify their brands, attract more guests, and create a sense of place that sets them apart in the industry. Unique Experiences By collaborating with independent hotels, Curator can curate and showcase experiences that are truly one-of-a-kind to make their guests' experiences even better. These experiences can range from local culinary adventures, immersive cultural activities, vibrant art exhibits, and outdoor adventures. They help provide guests with memorable and authentic moments that really can't be replicated elsewhere, making sure that every stay within the Curator network is a fabulous experience. Resources: Website: https://www.curatorhotelsandresorts.com/ LinkedIn Personal: https://www.linkedin.com/in/jennifer-barnwell-a8689ba/ LinkedIn Business: https://www.linkedin.com/company/curator-hotel-and-resort-collection I am so excited to announce that my first book, Stronger Together: Building World-Changing Collaborations that Succeed, has been released! Help me celebrate this milestone and expand your knowledge about collaboration. Find out more information here: nicolemahoney.com We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more of. Here is a quick tutorial on how to leave us a rating and review on iTunes!: https://breaktheicemedia.com/rating-review/
A motivating and inspiring chat with Joe and Will about their work together to place self-serve ice-cream vending machines in the hospital and their plans for future expansion. The team highlights the importance of technology in improving healthcare workflows. The aim is to provide a premium, convenient, and user-friendly healthy dessert experience that enhances employee engagement and overall patient experience.Disruption and Transformation in Healthcare.Technology and Automation.Joe DobiasDirector, Food & Nutrition ServicesLI Jewish Valley Streamjdobias@northwell.eduChef Joe Dobias is an Executive Chef, Restaurateur, and Culinary Educator, who has spent the last 17 years honing his craft in New York City. Dobias is a Graduate of Cornell University's prestigious school of Hotel Administration and has been employed as an Executive Chef in New York City since the age of 23. His career began at age 13 in a local seafood restaurant in his hometown of Port Jefferson Station, Long Island. It was at that age that Chef Dobias fell in love with the restaurant business for its emphasis on hard work, creativity, and its incessant nature. He opened his first restaurant in 2008, named JoeDoe (his byname) in the East Village of NYC, which was rebranded as Joe & MissesDoe in 2013. Chef Joe Dobias' cooking style can be described as New American with an emphasis on re-working 'Old World' classic recipes and techniques. He has been recognized nationally by The New York Times, The New Yorker, The James Beard Foundation, Travel & Leisure, and Michelin. He has appeared on multiple Television Networks including The Food Network, ABC, NBC, The Blaze, PBS etc. Chef Joe Dobias competed on Food Network's hit culinary competition show 'Chopped' and won $10,000 in 2009. Dobias most recently appeared on Food Network's 'Beat Bobby Flay' culinary series and ABC's The Chew. In addition to Joe & MissesDoe, he was the CEO and proprietor of JAMD Catering & Events Company, which launched in 2011 and included high profile clients such as DirectTV, Google, Tumblr, and Stance. In 2017, Chef Joe Dobias joined Jean-Georges Management along with his wife Jill to operate a multi-unit restaurant on Fire Island. Chef Dobias recently relocated back to his Long Island roots from NYC with his wife Jill and their rescue dogs Dill, Gotti, and Rina. In 2019, after spending his whole career in hospitality he moved into healthcare as a Director of Food and Dining services for Northwell Health System on Long Island. Will CheungOwner and Operator, 99spoonsnycwill@99spoonsec.comhttps://99spoonsnyc.com/With a deep-seated passion for helping people, and having studied at SUNY Stonybrook in business management, Will Cheung embarked on a career in the hospitality industry for 25 years. He started as a bookkeeper while in college. Over the years, Will has had the privilege of ascending and mastering every aspect of hotel operations, with customer satisfaction in mind. He eagerly embraced each opportunity to learn and grow, driven by an innate desire to create joyous moments for guests.From front desk operations to general management, Will immersed himself in every facet of the hotel business. This hands-on experience allowed him to understand the intricacies of delivering unforgettable guest experiences and ensuring their happiness.His journey from Bookkeeper to General Manager in the hotel industry, combined with this new adventure in the world of ice cream, underscores his commitment to making customers happy. He believes that happiness is not just a feeling, it's a mission. And he looks forward to continuing to spread happiness with every endeavor he undertakes.
Dive into the unfined and unfiltered world of natural wines. Cheryl Stanley, global wine expert and senior lecturer at the Cornell Nolan School of Hotel Administration, joins host Chris Wofford to explore the scrubbing bubbles, oxidized apples and sediment in a variety of wines, from pétillant naturel to orange to Beaujolais.This debut episode of the Cornell Keynotes podcast covers a range of topics, including:Definitions of natural winesEvolving consumer tastesFermentation typesEconomics of producing natural winesSkin contact and macerationNatural wines from specific regions of the worldLearn more in Cheryl Stanley's eCornell certificate programs:Wines of Germany and AustriaWines of the WorldWines of Spain and PortugalWines of the Southern HemisphereWines of ItalyWines of FranceWines of California, the Pacific Northwest, and New YorkDid you enjoy this episode of the Cornell Keynotes podcast? Watch the full Keynote. Follow eCornell on Facebook, Instagram, LinkedIn, TikTok, and X.
Sean is a Principal and Managing Partner of Trinity Investments as well as the President and Chief Executive Officer of Trinity Investments and Trinity Fund Advisors LLC. He oversees the firms' investment activities, including sourcing and executing investment opportunities, formulating investment strategies, and structuring acquisitions and dispositions. Prior to joining Trinity, Mr. Hehir worked for HVS International. Mr. Hehir received a Bachelor of Science Degree in Hotel Administration from Cornell University and a Diploma in Hotel Administration from the Hotel Institute Montreux, Switzerland. On this episode, Sean and Jake discuss: Executing $500m of renovation projects Raising capital Fostering a no-asshole culture Strategies and deal criteria Connect & Invest with Jake: Follow Jake on Twitter: https://twitter.com/jwurzak Take the Hospitality Investing Masterclass: https://learn.jakewurzak.com/ Learn How to Invest with DoveHill: https://bit.ly/3yg8Pwo Links: Sean on LinkedIn Trinity Investments Topics: (00:02:11) Sean's journey from Botswana to the United States (00:06:50) Influences on Sean's investment decisions (00:07:56) Where do you see hotel labor moving within the US? (00:10:31) How did you learn to be an investor? (00:13:49) Why drew you to hospitality? (00:16:25) Does being in Hawaii make you feel left out? (00:17:53) What trends are you focusing on now that will pay dividends in the next decade? (00:22:10) Executing $500m of renovation projects (00:26:02) Raising Capital (00:27:48) Do you fear more pain in the hotel industry? (00:29:39) Where will you be investing as we enter another cycle? (00:31:18) Learnings from the GFC (00:33:04) What is a GP fund? (00::36:43) How do you go to major banks and raise from them? (00:39:57) How do you design your fee structure? (00:40:55) What did you learn from the GFC that showed you the massive opportunity coming from Covid? (00:45:41) How do you think about the enterprise value? (00:48:16) Thoughts on WFH from a business owner perspective (00:51:19) Fostering a no-asshole culture (00:52:36) The process of raising funds (00:59:28) How do you execute your business plan with an existing manager in place? (01:02:18) How do a 4 Seasons and Hilton differentiate in their focuses? (01:04:07) Navigating luxury F&B and discussing deals (01:12:05) Strategy and deal criteria (01:12:08) Micro resorts (01:25:23) What makes a great partner? (01:29:00) What is your favorite hotel?
Jeannette talks to Tim Hentschel the Co-Founder and CEO of HotelPlanner - a leading travel technology company and hotel booking platform - about the company's origins, why and how technology is revolutionising every business sector, and the unique ways in which HotelPlanner has created a revolutionary type of business niche. KEY TAKEAWAYS Many are wary of the potential hazards that a rise in technology can bring, but those who embrace its use are seeing huge success by the implementation of all-new systems and processes. HotelPlanner use AI to augment local resources and workers in order to create a more expedient form of travel booking. The private sector are superb at spotting new trends and utilising the benefits. The life-changing results come when the public sector begin to also embrace them. When a company becomes profitable and is able to repay the investments that made them, they take back control of their purpose and mission. BEST MOMENTS 'We're 50/50 travel and tech' 'The industry was hungry for what tech could do to sell more hotel rooms' 'We've always looked fore niches that we can automate' 'We pushed to profitability very quickly' 'Tim and I also discuss his plans for IPOing the company in the next few years - watch this space!!!!' This is the perfect time to get focused on what YOU want to really achieve in your business, career, and life. It's never too late to be BRAVE and BOLD and unlock your inner BRILLIANCE. If you'd like to jump on a free mentoring session just DM Jeannette at info@jeannettelinfootassociates.com or sign up via Jeannette's linktree https://linktr.ee/JLinfoot VALUABLE RESOURCES Brave, Bold, Brilliant podcast series - https://podcasts.apple.com/gb/podcast/brave-bold-brilliant-podcast/id1524278970 ABOUT THE GUEST Tim Hentschel is the Co-Founder and CEO of HotelPlanner. Founded in 2003, HotelPlanner is a leading travel technology company and hotel booking platform that combines proprietary artificial intelligence and a global gig economy-based reservations network. Tim oversees HotelPlanner's family of brands including its flagship site HotelPlanner.com and its business-focused site Meetings.com. Tim is a third-generation hotelier and a graduate of the Cornell University School of Hotel Administration with a degree in hotel management and concentration in micro-computing. In 2018, his alma mater awarded him their prestigious Innovator of the Year Award. Tim created the annual American Group Travel Awards and European Group Travel Awards which donates proceeds to St. Jude Children's Research Hospital and other charities. Tim resides in London and manages the company's European operations. https://www.linkedin.com/in/tim-hentschel-7a3b245/ ABOUT THE HOST Jeannette Linfoot is a highly regarded senior executive, property investor, board advisor, and business mentor with over 25 years of global professional business experience across the travel, leisure, hospitality, and property sectors. Having bought, ran, and sold businesses all over the world, Jeannette now has a portfolio of her own businesses and also advises and mentors other business leaders to drive forward their strategies as well as their own personal development. Jeannette is a down-to-earth leader, a passionate champion for diversity & inclusion, and a huge advocate of nurturing talent so every person can unleash their full potential and live their dreams. CONTACT THE HOST Jeannette's linktree - https://linktr.ee/JLinfoot https://www.jeannettelinfootassociates.com/ YOUTUBE - https://www.youtube.com/channel/UCtsU57ZGoPhm55_X0qF16_Q LinkedIn - https://uk.linkedin.com/in/jeannettelinfoot Facebook - https://uk.linkedin.com/in/jeannettelinfoot Instagram - https://www.instagram.com/jeannette.linfoot/ Email - info@jeannettelinfootassociates.com Podcast Description Jeannette Linfoot talks to incredible people about their experiences of being Brave, Bold & Brilliant, which have allowed them to unleash their full potential in business, their careers, and life in general. From the boardroom tables of ‘big' international businesses to the dining room tables of entrepreneurial start-ups, how to overcome challenges, embrace opportunities and take risks, whilst staying ‘true' to yourself is the order of the day.Travel, Bold, Brilliant, business, growth, scale, marketing, investment, investing, entrepreneurship, coach, consultant, mindset, six figures, seven figures, travel, industry, ROI, B2B, inspirational: https://linktr.ee/JLinfootThis show was brought to you by Progressive Media
Bill Hansen Bill Hansen, a 55-year catering veteran, is widely recognized as a giant in the catering industry. Creative thinking, innovation, and good old-fashioned hard work have made Bill a leader in every facet of the profession. He caters, coordinates, trains, teaches, mentors, motivates, manages, and writes. Bill began his catering career in the mid-1960s while attending the renowned School of Hotel Management at Cornell University. The young entrepreneur sold sandwiches, snacks, soda, and beer to pay for his tuition and board. He graduated with a Bachelor of Science degree in Hotel Administration in 1967. Bill's military service as an officer included managing high-end Officers' Clubs and Quarters at the Naval Postgraduate School in Monterey, California. Bill moved to South Florida in 1975 and started his own catering business (Bill's Catering) in 1980 while he was also managing The Miami Club, Miami's most prestigious luncheon club. Bill Hansen Catering, a luxury catering company, quickly became the standard by which all upscale South Florida caterers are measured.
How did tipping get so confusing? The Cut, a New York magazine, recently published new guidelines for tipping and suggested a 20% gratuity, regardless of the level of service you received. Really, no Really! The expansion of point-of-sale technology that prompts customers to tip at coffee shops and convenience stores has dramatically changed the way we perceive and engage with tipping. Should you now tip for a pack of gum or bottled water in situations where human interaction is minimal or non-existent? And just as tipping has gotten more confusing and uncomfortable, our tipping choices are prominently displayed on large swivel screens that invite others to scrutinize and judge. To help Jason and Peter navigate and understand the new rules of tipping, they invited Michael Lynn, a professor of consumer behavior and marketing at the Cornell University School of Hotel Administration to join them. He has been studying why and how Americans tip for decades. Their Discussion Includes: Why efforts to move away from tipping in America always fail. Many people feel the tipping culture has become, “out of control”. Is a 25% restaurant tip the new 20%? Hatred of the swivel screen. Why raising menu prices and removing tips doesn't work. New guidelines that perpetuate an already convoluted and often arbitrary tipping culture. Guilt Tipping and the atmosphere of obligation. Generational differences in tipping. Specific examples to help guide your tipping decisions. When it's okay not to tip! Michael Lynn is a nationally recognized expert on tipping who has written over 70 research publications on this topic. His work on tipping has been covered by the New York Times, the Wall Street Journal, the International Herald Tribune, the Economist, and Forbes as well as by ABC's 20/20, BET's Nightly News, and NPR. You can follow us: Online: www.reallynoreally.com Instagram: @reallynoreallypodcast YouTube: @reallynoreallypodcast TikTok: @reallynoreallypodcast Facebook: @reallynoreallypodcast Twitter: @reallynoreally_ Watch FULL EPISODES on YouTubeSee omnystudio.com/listener for privacy information.
James Beard Award Nominee Elizabeth Blau is recognized for the impact of her leadership, innovation and philanthropy over a nearly four-decade career. Elizabeth is widely credited with transforming Las Vegas into a world-class culinary destination. Today, she is known for helping shape the global dining scene by bringing award winning chefs and restaurateurs to international real estate mixed use projects as well as luxury resort developments. In 2002, she founded Blau + Associates, expanding it into one of the leading restaurant development and consulting companies. Along with her husband Chef Kim Canteenwalla, she operates successful signature restaurants including Honey Salt in Las Vegas and Vancouver, Buddy's V's Ristorante on the Las Vegas Strip, Crown Block Restaurant at the Reunion Tower in Dallas and a portfolio of acclaimed restaurants at the Parq Vancouver Resort & Casino. She also is author of “Honey Salt: A Culinary Scrapbook,” which was named Best Cookbook of 2018 by Food & Beverage Magazine. Recipient of the 2022 Cornell Hospitality Innovator award, Blau serves the global hospitality community through advisory and board roles for organizations such as École Hôtelière de Lausanne, the Cornell School of Hotel Administration (her alma mater), trustee emeritus of the Culinary Institute of America and global advisory board member emeritus at the University of Nevada Las Vegas. In 2020, she co-founded the non-profit Women's Hospitality Initiative to develop and implement programs for women to achieve leadership positions in the restaurant industry. During the pandemic, Elizabeth co-created Delivering with Dignity, a program that has delivered over 750,000 chef prepared nutritious meals to the food insecure community. On this episode, Elizabeth joins host Mitchell Davis and discusses the high mortality rates of restaurants, the importance of experiential dining, and the need to address food insecurity. Follow Elizabeth on Instagram: @elizabthblau, Twitter: @elizabethblau1, Facebook: https://www.facebook.com/elizabeth.blau.5 and LinkedIn: https://www.linkedin.com/in/elizabeth-blau-ba845b6/ For more on Elizabeth and Blau + Associates, visit: www.elizabethblau.com
Whether it's short-term financing that covers the cost of purchasing a property, or a small loan for renovation expenses, investors need to work with lenders who can provide advice on market trends, property values, and renovation costs. But it's rare to find lenders that offer loans to fix-and-flip investors and become a trusted partner in their journey. Kiavi CRO, Stephanie Casper, teaches us about what investors get wrong when making it big in the industry from the perspective of a lender. This is one episode you shouldn't miss, especially if you're new in the industry.Key Points From This Episode: What is her reaction to rising interest rates?How does she see the groups that are being successful today projecting their exit prices? What's the central theme to thinking through the current rate environment?Is she seeing a return to normal as demand drops slightly in the housing market? What marketing efforts is her company doing today?What's her forecast for flipping in general as a business model for the year ahead?Where are the pitfalls that people need to be watching out for as the environment changes?What's something that she's doing or has done over the last six months that she's implemented to drive development in one of the areas?Tweetables: “Regardless of the interest rate environment, there is always going to be a need for housing, and flippers are often best suited to delivering those homes.”“It's not just the business plan and math problem [for the flipper]; it's a bit of an emotional buy because you want to prove you can do it and help your ego along. That's where a lot of new investors get caught.”“What is the return on your capital that you need? What is the cost? What's the math? That's really how you avoid the emotional buy for sure.”“Using bridge loans to buy stabilized and then refinancing that whole BRRR Strategy for investors is another way that we are augmenting that fix-and-flip demand.” “Higher interest rates are still going to be around for a few years, but they're not going to be around forever.”Link Mentioned in Today's Episode:KiaviStephanie Casper on LinkedInAbout Stephanie CasperStephanie Casper is the Chief Revenue Officer of Kiavi. Prior to this, she served leadership roles in CoreVest Finance, Green Street Advisors, The Renaissance Companies and Metis Financial Network. Stephanie earned a BA in Hotel Administration from Cornell University and MBA in Real Estate Finance and Development from the UNC Kenan-Flagler Business School.
Cheryl Farr is the Founder and Chief Strategist for SIGNAL Brand Innovation, a brand consultancy and strategic design agency dedicated to creating and activating brands people love. She founded the firm in 2009 to help organizations and leaders align their brands with their business strategies and take great leaps forward. Her success stories include Fairmont Hotels and Resorts where she helped position the brand for expansive worldwide growth, the Polti Group where she led the creation of an innovative new consumer trending methodology to guide product and marketing innovations for the nation's largest homebuilder, and Cornell Hotel Society where she crafted the ultimate rallying cry for the world's largest and most influential hospitality alumni network. Cheryl has led multiple brand development and repositioning initiatives as part of mergers and acquisitions, most notably in the technology space. She is a former travel writer and editor for recognized guidebooks like “Frommer's,” “for Dummies” and Travel + Leisure. Cheryl holds master's degrees in business and history from Cornell University's School of Hotel Administration and Columbia University. She is a writer and a public speaker on topics related to branding and creating winning experiences for customers and employees. She is also passionate about mid-century architecture and design and lives in the mid-century modern mecca of Palm Springs, California with her husband, Tony, and their talkative Shih Tzu, Harry Carson, who incidentally has his own Instagram handle, “@HarryCarsonSpeaks.” In this episode… What perceptions does your target audience have about your company? What is the connection between your company's brand and its influence on customers? The type of experiences you create for your customers influence how they perceive your brand. To create a brand that people love, you need to earn their trust and win them over. Cheryl Farr advises leaders to be authentic and build their brands from the inside out in order to be unique and stand out from other companies. Cheryl Farr, the Founder and Chief Strategist for SIGNAL Brand Innovation, joins Andrea Heuston in this episode of the Lead Like a Woman Show to talk about creating influence through brands. They also discuss how to build an authentic brand, how Cheryl transitioned from travel writing to brand building, and how her company has evolved over the years.
“We remember where we came from. That's everything,” says Susan Sarich, Founder of SusieCakes, one of California's top destinations for all things sweet. After graduating from Cornell University's School of Hotel Administration, she spent 25 years holding a variety of positions within a number of renowned hospitality groups. Realizing that women tended to leave the industry around the time they decided to get married and start families, she set out to create a space where women could continue to work throughout all of life's changes. SusieCakes pays homage to her grandmothers, Mildred and Madeline, by bringing the treasured recipes they passed down to her on 3 x 5 index cards to her customers. Since opening her first shop in 2006 in the Brentwood neighborhood of Los Angeles, she has since opened in 26 locations across California and Texas, and now ships classic Midwest desserts like layer cakes, cookies and pies, nationwide. In October of 2022, she was included in Forbes' 50 Over 50 list, which spotlights women over 50 who are shattering age and gender norms across all sectors. Linday's own grandparents played a large role in shaping who she is today, so it's fitting that Susan and her legacy business is the subject of Dear FoundHer's 100th episode. Highlights from today's conversation include: The importance of grassroots marketing. Get your product into as many homes and events as possible. Don't be afraid to go against industry norms to build a business that works best for you and your demographic. How to accept and roll with being the face of your brand. Staying true to your brand and values, true to the reason you started, and trusting your gut. Quotes • “Do not let anybody tell you your idea is a bad idea. Just push naysayers aside.” (47:10-47:18 | Susan) • “Trust your gut instinct, always.” (47:23-47:25 | Susan) • “Make sure that you are being true to the reason you started out. Be true to your values. Because a lot of people lose their path once they start getting successful, or the things in life change. They forget about who they were. So one of the values of our company is that we remember where we came from. And for me, that's everything.” (47:41-48:06 | Susan) Connect with Susan Sarich: Instagram | http://www.instagram.com/susiecakesbakery Instagram | http://www.instagram.com/susiesarich Please don't forget to rate, comment, and subscribe to Dear FoundHer on Apple, Spotify, or wherever you listen to podcasts! Are you ready to Tackle 2023? Lindsay has limited spots left to get you up, running and off to the races as you look to build and monetize your community in the new year. Choose from any one area: content planning, social media strategy, email marketing, events or partnerships. Click here for more information---space is limited, so grab them before they're gone and let's get you ready for 2023. Make sure you sign up for Lindsay's newsletter and have all of the takeaways from every podcast episode sent straight to your inbox. Don't forget to follow Lindsay on Instagram: https://www.instagram.com/lindsaypinchuk Use code FoundHer for 50% off your first month with both HiveCast and Fireside Podcast production and show notes provided by HiveCast.fm
Welcome back, friends!For this first episode of season 5, Tim sits down with Alison Arth: consultant, leadership coach, and author whose career is dedicated to working with hospitality leaders and teams to get clear on their vision.Tim is currently going through a major career shift – transitioning from his lifelong post as a restaurateur to his burgeoning frozen food business – and he saw Alison as the perfect person to have on the show.Alison certainly knows her stuff. Since graduating from Cornell University's School of Hotel Administration, she has helped lead over 40 restaurant openings including Michelin-star concepts for Chef Daniel Boulud in New York City, multiple James Beard-nominated restaurants for Chef Gavin Kaysen in Minneapolis, and Bon Appetit's Best New Restaurant in America in 2018, Nyum Bai.Their conversation represents the kind of commiseration that everyone in the restaurant industry needs right now: humor, gentleness, and genuine vulnerability.-Follow Tim on Twitter and Instagram.Follow Alison's ~Salt & Roe~ on Instagram.-Be sure to support Mucci's and Saint Dinette. How about making a reservation soon?You can find Niver Niver Land across all of social media here:Twitter | Instagram | YouTube | Facebook-Welcome to Niver Niver Land: a podcast that addresses massive change in the restaurant industry.The show is hosted by award-winning restaurateur Tim Niver – a local legend of Minnesota's Twin Cities – known for his involvement with fabled spots like Aquavit, Town Talk Diner, and Strip Club Meat & Fish. Today, he runs Saint Dinette and Mucci's Italian in St. Paul.Tim sees a major problem with restaurant industry dialogue: there is a lack of discussion about the ongoing, unprecedented change. Many of those who work in the industry are still trying to wrap their heads around what has happened over the last two years.Today, Tim is ready to talk about these things – through his trademark wit and foolishness – so that we can better appreciate and preserve the cultural importance of restaurants.
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