Podcast appearances and mentions of dominic monkhouse

In this special episode, we hear from Dominic and other industry experts (Michelle Hulse, Director of Revenue Operations at PAX8, Paul Nical, a pioneering RevOps expert from Poland) from the UPGRADE'24 conference. Revenue Opertions is at the heart of this panel discussion. Listen in to how aligning sales, marketing, and finance creates a seamless customer journey. Michelle shares examples from PAX8 and how they revolutionized their lead handling with data-driven strategies. Dominic provides a walk through of the strategic implementation of OKRs and how RevOps can drive sustainable growth without the need for constant funding. Paul discusses the critical metrics for RevOps success and the role technology plays in this unified approach.Real-world examples are shared of optimizing sales performance, leveraging AI for operational efficiency, and the philosophical underpinnings that make RevOps a game-changer across industries—from SaaS to any business with a recurring revenue model. Whether RevOps is a buzzword or the future of strategic alignment, this discussion reveals its undeniable impact on business agility and growth.TakeawaysCollaboration is Key: Revenue Operations joins the dots between Marketing, Sales, and Customer Experience providing a seamless workflow instead of silos.Strategic Growth through OKRs: Objectives and Key Results are significant for structuring tasks and teams.Tech and Innovation in RevOps: pioneering technology tool 'Clay,' which integrates various data sources and automates processes, enabling "all bound" operations.AI can automate data collection, but humans will always lead creative strategic decisions.Timestamps(03:35) Panel Introductions from Karol Popa: UPGRADE'24(05:31) What is Revenue Operations?(08:51) Is RevOps A New Way Forward or Just A Buzzword?(13:53) When To Bring RevOps Into Business.(18:03) Example of RevOps Teams in Pax8.(22:13) Silo Focus Needs To Align.(23:37) Steps To Start With RevOps In Your Business.(26:33) Different Functions In A RevOps Team.(29:00) Strategic Growth Opportunities.(34:21) Aligning Teams With Data.(38:03) Real Impact and KPIs.(44:19) Segmentation of Ideal Partner Profile.(49:16) Technologies For Effective RevOps.(55:37) AI in Revenue Operations.(58:22) Boldest Experiments Within RevOps.(01:03:39) Use RevOps To Drive Innovation & Strategic Change.About UPGRADE'24The UPGRADE'24 conference took place on 21-22 November 2024 in Wrocław, Poland. Organised by ITCorner, the event focused on the technology sector and catered to business owners and C-level executives in the IT industry.The conference addressed strategies for adapting to market changes, methods to enhance business growth and profitability, and opportunities for networking and knowledge exchange with industry leaders. Attendees participated in talks, workshops, and panels designed to help businesses stay competitive during rapid technological transformations.For more information about UPGRADE'24, please visit www.letsupgrade.pl or search for #UPGRADE'24 on social media platform.Follow UPGRADE'24Website: https://letsupgrade.pl About Dominic MonkhouseFounder of Monkhouse & Company, Elite Business Coach and CEO Mentor, author of two smash hit books 'Mind Your F**king Business' and 'F**k Plan B' and Host of the Top 2% Global Podcast 'Mind Your F**king Business'; Dominic Monkhouse is on a mission to demystify business growth. As a Founder and CEO, he has a track record scaling up award-winning technology service businesses and has been called ‘Britain's best boss' for his habit of...

SummaryIn this conversation, Dan Pontefract discusses his journey as a leadership strategist, focusing on the importance of emotional intelligence, culture change, and the impact of nurturing curiosity within organisations. He shares insights from his experience at TELUS, where he helped transform the corporate culture and introduced innovative programs like the TELUS MBA. The discussion emphasises the need for a unified leadership philosophy and the significance of treating employees with kindness and respect to foster a thriving workplace. In this conversation, Dominic Monkhouse reflects on the evolution of corporate culture and leadership, emphasising the importance of emotional intelligence, collaboration, and a unified purpose within organisations. He discusses the identity crises faced by companies like Starbucks and Wells Fargo, highlighting the need for leaders to foster a culture of learning and development. Dominic also shares insights from his books and recent readings, advocating for a more human-centric approach to leadership and work-life dynamics.TakeawaysEmotional intelligence is crucial for effective leadership.Organisations often promote individuals without considering their EQ.Culture change requires a unified leadership philosophy.Learned helplessness can hinder organisational growth.Leaders should focus on developing their teams.A supportive work environment fosters collaboration and innovation.Work-life balance is not always achievable; it's about blooming.The canoe metaphor illustrates the need for aligned leadership.CEOs play a significant role in shaping organisational culture.Continuous learning is essential for personal and professional growth.Chapters(00:00) Building Bridges: The Journey Begins(03:14) Leadership Strategies: Transforming Organizations(05:54) Culture Change: Lessons from TELUS(09:11) The Importance of Emotional Intelligence in Leadership(11:52) Learned Helplessness: A Barrier to Growth(14:47) Nurturing Curiosity: The Key to Engagement(18:07) Creating a Unified Culture: The TELUS Leadership Philosophy(20:53) Measuring Success: Engagement and Performance Metrics(27:04) Reflecting on Leadership and Culture(29:00) The Identity Crisis of Corporations(31:22) The Importance of Emotional Intelligence in Leadership(33:42) Collaboration and Constructive Conflict(35:59) The Shift from Know-it-alls to Learn-it-alls(39:54) The Role of Leaders in Team Development(40:50) Exploring the Books of Dominic Monkhouse(44:30) Navigating Work-Life Dynamics(46:51) Recent Reads and Inspirations(49:39) Quickfire Questions and Insights

SummaryIn this conversation, Dominic Monkhouse and Ben Arendt, author of 'How to Suck Less as a Manager: A Practical Guide to Making Your Team Less Miserable Today', discuss the challenges and nuances of effective management and leadership. They explore the importance of understanding team members, adapting to change, and fostering a culture of trust and autonomy. The discussion also touches on the impact of leadership on employee wellbeing, the significance of company values, and the lessons learned from both good and bad management experiences. Arant advocates for a more empathetic approach to leadership, encouraging managers to connect with their teams and prioritise mental health and engagement.TakeawaysManagement is about continuous improvement, not perfection.Understanding your team's personal goals can enhance motivation.Mental wellbeing is crucial for productivity and engagement.Trust and autonomy are key to effective leadership.Company values should be authentic and practiced, not just stated.Not everyone is cut out for management roles.Effective communication can resolve conflicts and improve team dynamics.Leaders should invite skepticism and differing opinions to foster innovation.Self-awareness is essential for effective management.Leadership impacts employee wellbeing significantly.Chapters(00:00) Introduction to Management Insights(03:11) The Importance of Understanding Your Team(06:00) Adapting to Change and Mental Wellbeing(08:52) Trust and Autonomy in Leadership(12:13) The Role of Values in Company Culture(15:07) Learning from Bad Management Experiences(17:48) The Transition from Individual Contributor to Manager(21:08) The Impact of Leadership on Wellbeing(23:57) Effective Communication and Conflict Resolution(27:12) Final Thoughts and Recommendations

summaryThe conversation explores the concept of high-performing sales behaviour and the challenges faced by sales professionals in the current market. It delves into the importance of understanding buyer indecision and the four key behaviours that help overcome it. The conversation also touches on the role of persuasion in sales, the need for sellers to adapt to changing buyer behaviours, and the potential retirement of salespeople who are not effective in their roles. In this conversation, Ted McKenna and Dominic Monkhouse discuss the importance of establishing trust and expertise in the sales process. They emphasise the need for sellers to own the flow of information and demonstrate their knowledge and experience to buyers. They also explore different profiles of business developers, with the activator profile being the most successful. Ted shares his thoughts on success, the most significant risk he's taken, and the worst business advice he's received.takeawaysHigh-performing sales behaviour is defined as the top 20% of performers in a company, and it is important to study their behaviour to replicate their success.Buyer indecision is a common challenge in sales, and it is driven by fears such as options overload, analysis paralysis, and fear of failure.Sellers should be cautious about using persuasion techniques when buyers are indecisive, as it can backfire and make the situation worse.To help buyers overcome indecision, sellers should focus on understanding the depth of indecision, making firm recommendations, limiting excessive exploration, and managing risk.The sales profession needs to evolve and keep pace with changing buyer behaviours and preferences.There is still a need for salespeople, as buyers rely on them for guidance, assurance, and personalised recommendations. Establishing trust and expertise is crucial in the sales process.Sellers should own the flow of information and demonstrate their knowledge and experience to buyers.The activator profile is the most successful in business development.Success is measured by doing right by the people you love and finding joy in your work.Trying to be all things to all people is not effective in business.

In this episode, Dominic Monkhouse delves into the challenges faced by CEOs leading agencies with fewer than 30 employees. Drawing from his extensive experience, he shares his approach to building a high-performing team that can drive company growth.Dominic emphasises the need to hire “A players”—the top 10% of available talent for any given role—as these individuals are five to ten times more productive than average employees. He explains why creating a compelling vision is crucial for attracting such talent and how this vision can be a magnet for high achievers looking to make an impact.He also discusses the art of delegation, advising CEOs to focus on their strengths and outsource tasks they don't excel at or enjoy. This not only boosts productivity but also ensures leaders are spending their time on activities that truly move the needle.Dominic doesn't shy away from the tough conversations either. He highlights the importance of confronting underperformance head-on and setting clear expectations to prevent ambiguity. According to Dominic, 85% of employee engagement is driven by the relationship they have with their direct supervisor or manager, making regular check-ins and honest feedback essential for maintaining a motivated and productive workforce.The episode also explores how agencies can successfully transition from a small team to a scalable operation. Dominic outlines the necessity of having a strategic plan that prioritises profitability and how regular reflection and adjustment are key to navigating growth challenges.

SummaryJosh Seiden & Jeff Gothelf join Dominic Monkhouse to talk about one of his favourite growth tools - OKRs (Objectives and Key Results)The discussion dives deep into the world of OKRs, highlighting their critical role in goal-setting and driving organisational alignment. The guests introduce their latest book, Who Does What By How Much?, which offers a fresh, customer-focused take on OKRs. They stress the importance of shifting from output-driven goals to outcome-based objectives that are tightly aligned with customer needs and behaviours. A key theme of the conversation is the delicate balance between Business as Usual (BAU) activities and the implementation of OKRs. This episode explores how OKRs should not only complement existing operations but also help steer an organisation's strategy. They discuss the ideal timeframe for setting corporate OKRs, with an emphasis on quarterly check-ins and measurable key results that track progress throughout the year.The conversation also addresses practical challenges, such as fostering collaboration across teams and securing leadership buy-in, both of which are essential for successful OKR implementation. The speakers advise organisations to start small, gradually expand OKR adoption, and invest time and effort into their OKR process while still keeping an eye on BAU performance.In addition to their insights on OKRs, the guests share personal book recommendations and reflect on their own definitions of success, rounding out a rich discussion that not only offers practical advice but also broader perspectives on achieving meaningful outcomes in today's customer-driven world.TakeawaysOKRs should be customer-centric and focused on outcomes rather than outputs.Aligning goals with the needs and behaviours of customers leads to better products and services.Strategic goals should be set for a year, while tactical goals can be set on a quarterly or monthly basis.The conversation and alignment around OKRs should be a two-way process, involving input from all levels of the organisation.Flexibility and customisation are key in implementing OKRs, as each organisation's needs and context may vary. Set quarterly check-ins and key results that can be measured throughout the year.Prioritise customer-centric goals and focus on changing customer behaviour.Start small and gradually expand OKR implementation.Allocate time and effort to OKRs while maintaining business as usual metrics.Facilitate collaboration and foster leadership buy-in for successful OKR implementation.Continuously learn and acquire new skills to enhance personal and professional growth.Chapters03:13 The Power of Customer-Centric OKRs07:19 Balancing BAU and OKRs13:53 The Role of Strategy in OKR Implementation25:15 Setting the Timeframe for Corporate OKRs30:40 Setting Quarterly Check-ins and Measurable Key Results32:14 Prioritising Customer-Centric Goals for Changing Customer Behavior41:40 Challenges of Collaboration and the Role of Leadership Buy-in47:00 Starting Small and Gradually Expanding OKR Implementation49:16 Allocating Time and Effort to OKRs while Maintaining Business as Usual Metrics56:01 Continuous Learning and Personal Growth for Success

summaryJames Ashford shares his entrepreneurial journey and the importance of creating amazing customer experiences. He emphasises the need for systemization and continual improvement to deliver exceptional service. Dominic Monkhouse highlights the significance of sales in business success and the fear of rejection that holds many businesses back from increasing their prices. They discuss the value of simplifying the sales process and closing deals on the spot. James also shares his experience with Go Proposal, a pricing proposal software for accountants, and how it helped streamline the sales process. James Ashford shares his experience of building and selling his software business, GoProposal, and the importance of creating a sales culture and simplifying the sales process. He emphasises the need for businesses to focus on providing a great customer experience and highlights the value of being exit-ready. James also discusses the challenges he faced after selling his business and the importance of understanding the true reason why entrepreneurs do what they do.TakeawaysCreating amazing customer experiences is crucial for business success.Systemisation and continual improvement are key to delivering exceptional service.Many businesses fear increasing their prices due to a lack of self-worth and fear of rejection.Simplifying the sales process and closing deals on the spot can lead to faster business growth.Go Proposal, pricing proposal software, helps streamline the sales process for accountants. Instead of relying solely on a sales team, focus on creating a sales culture in your business.Simplify the sales process to provide a better customer experience and increase efficiency.Be exit-ready by systemising your business, having a playbook, and extracting yourself from day-to-day operations.Understand the true reason why you do what you do as an entrepreneur and honour that passion.Surround yourself with positivity and block out negativity to maintain a positive mindset.Chapters02:51 Creating Amazing Customer Experiences10:04 Overcoming the Fear of Rejection and Increasing Prices19:07 Simplifying the Sales Process for Faster Business Growth22:50 Streamlining the Sales Process for Accountants with Go Proposal29:17 Creating a Sales Culture and Simplifying the Sales Process35:55 The Value of Being Exit-Ready51:51 Understanding the True Reason Why Entrepreneurs Do What They Do

Tim Cameron-Kitchen, founder of Exposure Ninja, discusses the impact of AI on search and the future of Google. He highlights the emergence of Chat GPT and TikTok as potential threats to Google's dominance. Google responded by integrating AI functionality into its search engine, including Search Generative Experience (SGE) and Perspectives. Tim's agency was one of the first to figure out how to optimize for SGE. However, Google's release of AI overviews, which provide generative AI answers to user queries, received negative feedback. Tim believes that while AI can potentially disrupt search, Google is adapting to stay relevant. In this conversation, Tim Cameron-Kitchen and Dominic Monkhouse discuss the future of search engines and the role of AI in marketing and business. They explore the impact of generative AI on search engine results and the challenges faced by new search engines in competing with Google. They also discuss the use of AI in business operations, such as using AI models to analyse documents and transcripts for better decision-making. The conversation touches on the importance of video presence in remote interviews and the significance of attention to detail in online interactions. Tim shares his favourite books and podcasts for learning and offers insights into measuring success in life.TakeawaysThe emergence of Chat GPT and TikTok poses potential threats to Google's dominance in search.Google has responded by integrating AI functionality into its search engine, such as SGE and Perspectives.Exposure Ninja was one of the first agencies to optimise for SGE and share the process with others.Google's release of AI overviews, which provide generative AI answers to user queries, received negative feedback.While AI has the potential to disrupt search, Google is adapting to stay relevant. Generative AI has the potential to revolutionize search engine results, but it has not yet posed a significant threat to Google's dominance.AI models like ChatGPT and Claude can be used to analyse documents and transcripts, providing tailored and fast results for complex queries.Video presence and attention to detail are crucial in remote interviews and online interactions.Success can be measured by the balance of health, family, and business, with a focus on avoiding regret in the future.Chapters29:57 Threats to Google's Dominance31:49 Negative Feedback on AI Overviews34:04 Generative AI in Search Engine Results36:16 The Dominance of Google and the Challenges Faced by New Search Engines39:14 AI in Business Operations: Analysing Documents and Transcripts46:02 The Importance of Video Presence and Attention to Detail in Remote Interviews51:12 Recommended Books and Podcasts for Learning and Inspiration54:26 Measuring Success: Health, Family, and Business

Summary

Dominic Monkhouse explores the importance of intentional leadership and creating a strong company culture with John DiJulius from The DiJulius GroupA recent survey of 4,500 UK workers by the Chartered Management Institute found that 82% of those in management positions are 'accidental managers', and have little training or qualifications. The problem is that to be an effective leader you need to develop a whole new set of skills and competencies. John and Dominic highlight the need for formal training for managers and the lack of training in areas such as difficult conversations and interviewing. Their conversation also delves into the concept of purpose in the workplace and the changing attitudes towards hustle culture. The recruitment process is discussed, emphasising creating a unique and engaging experience for candidates. The importance of knowing employees' aspirations and helping them achieve their goals is also emphasised. In this conversation, John DiJulius and Dominic Monkhouse discuss the importance of encouraging and believing in others to help them reach their full potential. They also talk about the power of positive thinking, the impact of personal experiences on leadership, and the value of creating a remarkable customer experience. John shares his personal journey of overcoming challenges and how he has used his experiences to inspire and motivate others. They also touch on the concept of making price irrelevant and the importance of treating customers and employees based on their individual needs.Keywordsleadership, company culture, formal training, difficult conversations, interviewing, purpose, hustle culture, recruitment process, employee aspirations, encouragement, belief, potential, positive thinking, leadership, customer experience, personal journey, challenges, price irrelevant, individual needsTakeawaysLeaders should be intentional and create a strong company culture.Managers should receive formal training, especially in areas like difficult conversations and interviewing.The concept of purpose in the workplace is important for all generations.The recruitment process should be unique and engaging to attract top talent.Knowing employees' aspirations and helping them achieve their goals is crucial for employee retention. Encouraging and believing in others can help them achieve more than they ever thought possible.Positive thinking and a strong belief in oneself can overcome challenges and lead to success.Creating a remarkable customer experience is essential for business growth and customer loyalty.Treating customers and employees based on their individual needs is more effective than treating them how you would like to be treated.Making price irrelevant by focusing on the value and experience you provide can lead to loyal customers and increased sales.Chapters00:00 Creating an Intentional Company Culture09:38 The Importance of Formal Training for Managers13:16 Redefining Purpose in the Workplace23:43 Supporting Employee Aspirations for Long-Term Retention31:13 Unlocking Potential: The Power of Encouragement and Belief36:45 Overcoming Personal Obstacles: A Journey of Resilience43:28 Creating Remarkable Customer Experiences for Business Growth49:08 Making Price Irrelevant: The Value of Customer Experience

In less than 20 minutes a week, we'll introduce you to an expert or business owner with deep experience in what they do. Grow you, grow your team, grow a small business. In this episode of Grow a Small Business, host Michael Denehey interviews Dominic Monkhouse of Monkhouse & Company, an expert in business strategy and growth. Dominic shares insights on mastering positioning, managing risk, and driving revenue for small businesses with 5-30 team members. Listen in to learn actionable strategies to boost your confidence and business performance. Don't forget to leave a review! Other Resources: Mind Your F**king Business by Dominic Monkhouse Key Takeaways for Small Business Owners: Define Your Ideal Customer Profile (ICP): Understand who your ideal customers are by identifying their specific challenges and needs. Tailor your marketing efforts to address these directly. Proactive Outreach: Don't wait for customers to come to you. Use targeted emails, phone calls, and LinkedIn connections to reach out to potential clients, clearly explaining how you can solve their problems. Test and Iterate: Spend time testing your marketing and sales strategies. Collect feedback from your target market and adjust your approach based on their responses and needs. Our hero crafts outstanding reviews following the experience of listening to our special guests. Are you the one we've been waiting for? Risk Reduction for Customers: Make it easy for potential customers to say yes by reducing perceived risks. This can include offering free workshops, smaller commitments, or guarantees to demonstrate your value. Understand Your Unique Value Proposition: Identify why your current customers chose you over competitors. Use this information to refine your marketing messages and strengthen your positioning. Continuous Improvement: Regularly seek feedback from your customers on what you do well and where you can improve. Use this feedback to make quick adjustments and long-term strategic decisions. One action small business owners can take: One actionable step small business owners can take is to analyze why recent customers chose your business over competitors. By understanding the specific reasons behind their decision, you can refine your marketing and sales strategies, enhance your positioning, and attract more ideal clients.   Do you have 2 minutes every Friday? Sign up to the Weekly Leadership Email. It's free and we can help you to maximise your time. Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey.

SummaryThis conversation between Ruth Wageman and Dominic Monkhouse delves into the critical elements of crafting high-performing teams.Ruth and Dominic discuss the challenges of working with leadership teams and the need for clear purpose and interdependence.Ruth talks about the ‘Six conditions for team effectiveness', which include the essentials of creating a real team, clarity of team purpose, and a sense of team norms and values. The conversation highlights the importance of these conditions in driving team performance and the need for leaders to continuously revisit and adapt them. The third essential for building effective teams is having the right people. This means identifying the capabilities needed to achieve the team's purpose and finding individuals who can contribute those capabilities. It's important to have a team that is small enough to allow for effective collaboration and to have a diverse range of experience and perspectives. Collaborative skills are often overlooked but are crucial for effective teamwork. It's also important to create a supportive context for the team, including a sound structure for the work, supportive norms of conduct, and an organisational context that promotes teamwork.Keywords team effectiveness, high-performing teams, leadership teams, purpose, interdependence, team norms, team values, teamwork, collaboration, purpose, capabilities, small team, diversity, supportive context, sound structure, norms of conduct, organisational contextTakeawaysCreating a high-performing team requires clear purpose and interdependence.The six conditions for team effectiveness include creating a real team, clarity of team purpose, and a sense of team norms and values.Leaders need to continuously revisit and adapt the conditions for team effectiveness.Many teams lack clarity of purpose and are not truly interdependent, which hinders their performance.Building a great team requires a focus on the unique added value the team brings to the achievement of the organisation's mission. The right people are essential for effective teamsCollaborative skills are often overlooked but crucial for teamworkA small team with diverse perspectives is idealCreating a supportive context is important for team successChapters02:59 The Importance of Clear Purpose and Interdependence in Teams09:57 The Six Conditions for Team Effectiveness24:05 Creating High-Performing Teams: The Essentials and Enablers30:06 Revisiting and Adapting the Conditions for Team Success35:02 The Importance of Having the Right People44:21 Creating a Sound Structure for the Team54:39 The Role of Organisational Context

In this week's episode of MYFB, Dominic Monkhouse chats with Interview Valet's Tom Schwab about engaging with your customers to build a profitable business online. They discuss the different approaches to podcasting, whether as a guest or a host, and the importance of targeting a specific audience. They also touch on the changing landscape of podcasting, including the inclusion of video and the repurposing of podcast content. Tom emphasises the value of meaningful conversations and the need to focus on quality rather than quantity. They also discuss the challenges of starting and maintaining a podcast and the benefits of being a guest on other podcasts. Tom shares insights from his upcoming book, emphasising the need for effective connections and the power of storytelling. He also highlights the importance of positioning and focusing on the right audience.Keywordspodcasting, guesting, hosting, specific audience, podcast evolution, video, repurposing content, quality over quantity, challenges, benefits, podcasting, business growth, book launch, podcast impact, measurement, marketing, relationships, sales, effectiveness, connections, storytelling, positioning, audienceTakeawaysConsider whether to be a guest or a host based on your goals and target audience.Podcasting has evolved to include video and the repurposing of content.Focus on quality conversations and meaningful engagement rather than quantity.Starting and maintaining a podcast requires commitment and consistency.Being a guest on other podcasts can provide exposure, leads, and backlinks. There are millions of podcasts in the world, but only a fraction of them are currently active.Launching a book with a podcast can be a valuable strategy, especially when each episode dives deep into a chapter of the book.Measuring the impact of being a guest on a podcast is crucial for effective marketing.Podcast interviews can lead to faster sales cycles, higher initial prices, and less churn.Quality and quantity both matter in podcasting, but it's important to focus on the right audience and prioritize effectiveness over efficiency.Building relationships and telling great stories are key to success in business and life.Positioning and targeting the right audience are essential for business growth.Choosing who you work with is just as important as choosing who you drink with.Chapters00:00 Introduction and Embarrassing Podcasting Mistakes01:12 Choosing Between Guesting and Hosting03:40 Quality over Quantity04:37 Challenges and Benefits of Starting and Maintaining a Podcast08:28 The Value of Being a Guest24:11 Launching a Book with a Podcast26:06 Measuring the Impact of Being a Guest27:56 The Power of Relationships in Sales29:22 Effectiveness vs. Efficiency in Podcasting32:07 Building Connections and Telling Great Stories34:20 The Importance of Positioning and Targeting37:42 Choosing Who You Work WithMentioned in this episode:Get Mind Your F**king Business

The 300th Episode! In this landmark episode of MYFB, Dominic Monkhouse talks with the man who's been called the UK's Most Hated Sales Trainer, Benjamin Dennehy, to discuss the art of selling and the common misconceptions about sales. This podcast is sixty-minutes that will change how you see sales. Benjamin explores the importance of self-confidence, being in control, and understanding the motivations behind prospects' questions. He emphasises the need for salespeople to focus on having meaningful conversations and helping prospects discover their needs rather than pushing products or services. He also highlights the importance of hiring and training salespeople effectively and challenges the traditional sales approach of show up, throw up, and hope for the best. In this conversation, the UK's Most Hated Sales Trainer shares his unconventional approach to sales and prospecting. He emphasises the importance of getting prospects emotional and focuses on the purpose of a prospecting call. He also discusses the need for consultative selling and the importance of asking probing questions. The conversation covers topics such as the future of cold calling, the myth of 'people buy people,' and the risks and rewards of entrepreneurship.04:00 Book Recommendations and the Misconception of Sales Books07:19 Why the UK's Most Hated Sales Trainer is Hated09:08 The Problem with Traditional Sales Approaches23:19 The Art of Asking and Answering Questions in Sales28:44 Creating Comfort and Lowering Walls in Sales Conversations31:25 Getting Prospects Emotional: The Purpose of a Prospecting Call33:44 Consultative Selling: Asking Probing Questions and Understanding Pain Points35:42 The Future of Cold Calling and the Rise of AI39:03 The Myth of 'People Buy People'45:49 The Risks and Rewards of Entrepreneurship50:40 Mastering a Methodology: Continuous Improvement in Sales51:33 Critical Thinking, Communication, and Emotional Control in Sales59:51 Knowing When to Quit and When to Persevere in Business

Martin Reeves, Chairman of the BCG Henderson Institute, delves into the nuanced world of strategy, addressing its complexities in both personal and business spheres. In an engaging discussion, he highlights the scarcity of truly exceptional strategies and underscores the necessity of evaluating success progressively over time. Through his conversation with Dominic Monkhouse, Reeves elaborates on CEOs' critical role in executing strategies and the hurdles involved in preserving an innovative culture as organisations expand. He sheds light on why keeping strategies confidential can be beneficial, the adaptability required in strategic planning, and the risks posed by complacency and an inward focus.This podcast highlights the vital role of imagination and creativity in spurring innovation and fostering organisational change. They dissect the challenges associated with implementing transformative ideas, emphasising the need to move beyond conventional procedures and navigate internal politics effectively. The power of storytelling and the ability to mobilise enthusiasm for new ideas are discussed as pivotal tools in driving change. The conversation touches on the importance of framing the right questions, the paradox of hierarchy and innovation, and the need for depoliticisation and depth of debate in business. Martin shares insights from his book 'The Imagination Machine' and recommends other books on innovation and strategy.On today's podcast: Great strategies are rare and enduring success is hard to achieve.The role of CEOs in strategy execution is important but not the dominant factor.Secrecy in strategy is not as valuable as having robust and evolvable scripts.Complacency and internal focus can hinder innovation and change.Imagination is a crucial aspect of strategy and should be given more attention. Change is a strategic problem that requires understanding the forces of change and resistance and working on both sides of the equation.Imagination is triggered by surprise and the ability to detect anomalies and changes in the world.Selling ideas and driving change requires storytelling, galvanising energy, and making it clear why the change is in everyone's best interest.Mental models can limit creativity and innovation, and it's important to challenge existing mental models and embrace counterfactual thinking.Depoliticisation and depth of debate are crucial for effective strategy and innovation.Ambidexterity is the ability to balance the focus on running the current business with preparing for the future.Diversity is important for variation and selection, but it requires a focus on both ethical and evolutionary aspects.Curiosity drives innovation and learning, and listening is a skill that can be continuously improved.Simplicity and focus are more valuable than comprehensive and exhaustive lists of strategies and actions.The biggest myth in business is that it's mostly a financial equation when in reality, it's about serving human ends and using human means to achieve them.Follow Martin:WebsiteLinkedInYour strategy needs a strategyRecommended reading:Co-Intelligence: Living and working with AI

Today we have a very special episode for you. It's the first of our newly branded Mind Your F**king Business podcast. If you are a leader struggling to steer your company through the complexities of transformation in the digital age, our guest this week will bring you the answers. John Rossman, former Amazon executive, and best-selling author, joined Dominic Monkhouse for a truly enlightening conversation.Not just content with shaping Amazon's strategies, John co-authored Big Bet Leadership, a crucial playbook for leaders navigating the uncharted waters of major transformations.In a riveting conversation, John dismantles the intricacies of innovative leadership, discussing everything from the dangers of "zombie projects" to finding your company's "fish hook in the eye." With insights drawn from his extensive background and expertise, John maps out the terrain of high-stakes decision-making with the precision and acumen that only a seasoned expert can offer.Whether you're at the helm of an enterprise or simply intrigued by the mechanics of successful strategic changes, this episode will equip you with the insights to set your compass towards triumph in a hyper-digital landscape.Download and listen today!On today's podcast: The key elements and complexities of a Big BetFinding your company's ‘Killer Feature'Dealing with Innovation ‘zombie projects'Looking to the future of businessFollow John:LinkedInBig Bet LeadershipThe Amazon WayRecommended reading:Elon MuskHow big things get done

Are you ready to explore the intersection of passion, leadership, and the groundbreaking world of AI in the tech industry? If you're intrigued by how AI is revolutionising the marketplace and the ways in which businesses can stay ahead of the curve, then this episode of The Melting Pot with Dominic Monkhouse is a must for you today.This week we had the pleasure of learning from Scott Chasin, Chief Technology Officer at Pax8, a leading cloud marketplace for managed service providers. Scott's extensive background in technology and cybersecurity, coupled with his transformative insights on artificial intelligence, positions him as a vanguard in the cloud commerce sector. His keen understanding of how passion drives quality within the workplace, and how it's cultivated through thoughtful leadership and a nurturing culture, makes Scott a true maven in engineering dynamic business environments.In this episode, Scott shares why he believes AI is not just evolutionary but revolutionary, and those who are not embracing it might soon find themselves out of business. He also shares the exciting journey of Pax8's record months in operations—bucking the narrative of a global recession—and how their business model is innovatively leveraging AI to redefine the way software and hardware services are provided to small and medium-sized businesses. Scott delves into the Pax8 partner ecosystem, consisting of over 30,000 MSPs, and their strategy in utilising AI to fine-tune customer lifecycle solutions, thereby sculpting a three-sided marketplace ripe with opportunities.Moreover, Scott reflects on the resilience and adaptability required to thrive as a unicorn company, underscoring the importance of sustainable growth and conscientious execution. He also weighs in on the potential of remote work and the hybrid models that may shape the future of the workforce. Download and listen today!On today's podcast: Embracing The AI RevolutionPax8: Passion And InnovationHow Can Leaders Develop People's PassionHow To Hire And Retain Great PeopleFollow Scott:LinkedInPax8Recommended reading:This Is How They Tell Me The World EndsIn Plain SightEnjoyed the show? Leave a Review

Feeling frustrated and overwhelmed by the lack of progress in your efforts to transform your company's culture? Fear not, this week, we have an amazing guest on The Melting Pot to bring you proven strategies that can help you achieve true and intentional culture transformation, leading to tangible business results.This week, Dominic Monkhouse talked with and learned from Dr. Jessica Kriegel, Chief Scientist of Workplace Culture at Culture Partners. During their conversation, Jessica delved into the world of workplace culture and challenged the notion of generational stereotypes. Her passion for culture transformation was born out of a negative experience early in her career, which led her to research best practices for creating a positive and impactful workplace culture. In this episode, she debunks the stereotypes surrounding millennials and shares her insights on how intentional culture transformation can drive tangible business results. Jessica offers valuable advice for leaders looking to transform their organisations.Download and listen today to gain a fresh perspective on culture transformation, employee experience and learn how to achieve your desired results through intentional culture building. Download and listen to learn more. On today's podcast: A simple way to define cultureDebunking generational stereotypesThe Culture Equation to build a culture that drives resultsCreating intentional experience to drive people's beliefs and actionsWhy leaders need to foster positive accountability Follow Jessica Kriegel:Culture PartnersLinkedInUnfairly Labeled Book recommendations:The Oz PrincipleChange The Culture, Change The GameThe Way of the PilgrimEverything is illuminated Enjoyed the show? Leave a Review 

Are you a business owner wondering why your team isn't performing? If you're frustrated by a lack of progress, it's time to listen to sound advice from guest Dominic Monkhouse. With extensive experience in growing two £30 million businesses, Dominic shares his views on accountability and leadership. We touch on topics such as how to avoid office politics which prevents success and his triangulation method to bust it. We discuss: What makes a great leader How to have difficult conversations Why we must focus on outcomes not tasks The importance of radical feedback and how to deliver it well Why we must own and recognise our own weaknesses ----more---- About Dominic Monkhouse. Dominic Monkhouse is on a mission to demystify business growth. Dominic has a track record of scaling 2 technology companies from zero revenue to £30m in less than 5 years and turning around a net promoter score of -7 to +55. He now helps ambitious business leaders achieve fast and sustainable growth by building high-performance teams.   Connect with Dominic here LinkedIn ----more----   The podcast is brought to you by RJEN GET FREE VITAL INSIGHTS TO GAIN AND RETAIN NEW CLIENTS Connect with the show hosts below. We welcome questions you might have for our podcast guests. Callum Jenkins Rebecca Jenkins ----more----

This week on The Melting Pot with Dominic Monkhouse, we learned from David Shonthal, ward-winning Professor of Strategy, Innovation and Entrepreneurship at the Kellogg School of Management and co-author of The Human Element. Overcoming The Resistance That Awaits New Ideas. You will know this feeling if you're an entrepreneur or an innovator inside your business. Something that makes sense to you is being resisted by everybody at every turn. It's often why people leave larger companies and go to smaller ones. Or start up their own where they feel there would be less resistance. It's true for a while, but some of these elements will creep back in if that business succeeds. David has been involved in entrepreneurship, design and innovation for over 20 years, and his work has led to the creation of over 300 products, services, and new ventures worldwide. In this episode, he dives into the four types of friction that stand in the way of new ideas going forward. He also explains why it is important to recognise human behaviour to drive change, whether in B2C sales or B2B. A fantastic conversation with David about how to take your idea and move the organisation to adapt to the change. Download and listen to learn more. On today's podcast: There's more than one flavour of entrepreneurshipThe Friction Theory FrameworkThe four frictions against innovationHow recognising human behaviour can drive change Follow David Shonthal:WebsiteLinkedInTwitter Book recommendations: The End of AverageDemand Side SalesCompeting against luckA Man's Search for Meaning Enjoyed the show? Leave a Review 

In a world where pricing is often feared and neglected, one woman is on a mission to bring some light to the topic. But what happens when she reveals the power of pricing to shape customer actions and boost business performance? Find out on a new episode of The Melting Pot with Dominic Monkhouse. This week we learned from pricing expert and the founder of Untapped Pricing, Jenny Millar. With a decade worth of hands-on experience in managing the fees for selling on eBay's European platforms, she has a deep understanding of how to use pricing as both a financial boost and a mechanism for customer behaviour management. She extends her ability to help organisations discover their product's true value, leaving no room for guesswork. Jenny's unique insights, drawn from both qualitative and quantitative customer research, provide game-changing guidance for businesses eager to leverage pricing to optimise growth. Download and listen to learn more from Jenny Millar. On today's podcast: Unearth the hidden power of pricingUsing pricing to shape customer behaviourUnderstanding the power of price optionsDebunking some of the most common pricing mythsThe importance of an evolving pricing strategy Follow Jenny Millar:WebsiteLinkedInThe Pricing ScoreappBitesize pricing tactics Book recommendations:The Mom Test  Enjoyed the show? Leave a Review  

Dominic plays BOB with the first version of our newly designed deck of cards!BWB is powered by Oury Clarkbusinesswithoutbullshit.me

Dominic tells us why he'll never retire, what the most misunderstood thing is about business coaching, and why being carbon neutral by planting trees isn't everything it's cracked up to be.Dominic's recommendations:The Drive - Peter Attia (podcast)Mastering the Rockefeller Habits - Verne Harnish (book)The Value Profit Chain - James L. Heskett Net Promoter Score - Fred ReichheldBWB is powered by Oury Clarkbusinesswithoutbullshit.me

Dominic tells us about how he helps businesses accelerate their growth and productivity by improving leadership strategies, better organising staff, creating stronger team relations and improving overall company culture and working environment. He also tells us why he thinks sales commissions and annual appraisals qualify for the big bin of bullshit.BWB is powered by Oury Clarkbusinesswithoutbullshit.me

In this exponential episode, Dominic Monkhouse, founder and CEO of Monkhouse and Company, shares how he uses frameworks that can be applied to any business sector and has helped his clients in the UK, Ireland, America, Australia and the Philippines.You will discover:- The one criticial skill almost every entrepreneurial CEO lacks- The problem with having 14 people on your leadership team- How to practice and train for the skills to scale
Dominic Monkhouse is a master business coach, founder and CEO of Monkhouse and Company, a no-nonsense coaching company that helps entrepreneurial CEOs and their leadership team reach their goals faster. A proven architect of business growth, he has deliveried revenue growth from zero to £30m in 5 years — twice. Although much of his experience has been with technology firms, he uses frameworks that can be applied to any business sector and has helped clients in the UK, Ireland, America, Australia and the Philippines.
Want to learn more about Dominic Monkhouse's work at Monkhouse and Company? Check out his website at https://www.monkhouseandcompany.com

Are you a business owner, executive, or leader who wants to transform your company and reach sustainable growth?All you need is tailor-made methodologies for CEOs and leadership teams that help them reach their full potential. With practical tools and frameworks related to sales, talent acquisition, brands, and company culture, these frameworks help learn how to rebuild your culture, become customer-obsessed, and develop a high-performing leadership team.Are you ready to discover how thinking small can lead to growing big and making the most of your resources?We have invited Dominic Monkhouse, a renowned book author, to share with us a few tips on how to get started. Dominic is a business coach and helps tech companies accelerate. In this podcast, he shares the main lessons from his new book, Mind Your F**king Business, and provides insights on how to skyrocket your biz by thinking about it through a different lens.Listen to this episode of Conversations at The Edge with Dominic Monkhouse to discover the keys to making your good business great.

Dominic Monkhouse is a true titan of the business world. As a coach, he specialises in CEO leadership challenges;, how to strategise business direction, team psychology, board management, developing employee connection, talent and CEO personal effectiveness. Dominic joins Liam to deliver a real business masterclass on such subjects as entrepreneurship, what it means to be a true business coach, and the power of sales. KEY TAKEAWAYS Those born with an entrepreneurial spirit are always looking for a way to break free from society's constraints and carve out the kind of life you dream about. You can never discount the power of salesmanship. It's the core principle of every business, and those who excel in sales can turn your business into a thriving concern. The key to a powerhouse product is to identify a need in the market, and then look at how your competitors are failing to serve the client bases there. Always look for the positives in any outcome and it'll help to focus your attention on what really matters. It'll also aid you when it comes to overcoming the many challenges of business.  BEST MOMENTS 'That gap in business coaching has turned into the longest job I've ever had' 'Without selling you don't have a customer and without customers you don't have a business' 'We think that how we feel is how everyone else feels' ‘People don't like feeling uncomfortable'  VALUABLE RESOURCES The Dealmaker Podcast - https://omny.fm/shows/the-deal-maker-by-liam-ryan Assets For Life - https://assetsforlife.co.uk    Monkhouse and Company - https://www.monkhouseandcompany.com ABOUT THE HOST You're listening to The Deal Maker podcast with Property Expert, Property Multi Millionaire and Joint World Record Holder Liam J. Ryan. If you want to become a master negotiator, close more property deals, become a great salesperson and live a better life then The Deal Maker podcast is for you. Liam is a property investor, business owner and Entrepreneur helping people make more money and live a happier life CONTACT METHOD Instagram - https://www.instagram.com/liamjryanwealth/ Facebook Page - https://www.facebook.com/LiamJRyan.AFL Facebook Personal - https://www.facebook.com/profile.php?id=100010124928017

Dominic Monkhouse is the author of F**K PLAN B: How to scale your technology business faster and achieve plan A, an exciting blueprint for cultural change and business transformation. Dominic has scaled two UK technology companies from zero revenue to £30 million in five years. After leaving a trail of growth and winning several awards for creating great places to work, Dominic found his true calling; coaching other business leaders to help them have as much impact on their teams and organizations as he did. He is also the host of a weekly podcast called The Melting Pot with Dominic Monkhouse.   Outline Introduction to Dominic Monkhouse. 0:02 The things that gave me the most joy when I was growing businesses. 0:47 The importance of keeping your teams small. 2:35 How do you score if you like against this 10-point plan? 4:17 The culture of accountability is where culture meets reality. 5:57

Dominic Monkhouse is the author of F**K PLAN B: How to scale your technology business faster and achieve plan A, an exciting blueprint for cultural change and business transformation. Dominic has scaled two UK technology companies from zero revenue to £30 million in five years. After leaving a trail of growth and winning several awards for creating great places to work, Dominic found his true calling; coaching other business leaders to help them have as much impact on their teams and organizations as he did. He is also the host of a weekly podcast called The Melting Pot with Dominic Monkhouse.   Outline Introduction to Dominic Monkhouse. 0:02 The things that gave me the most joy when I was growing businesses. 0:47 The importance of keeping your teams small. 2:35 How do you score if you like against this 10-point plan? 4:17 The culture of accountability is where culture meets reality. 5:57

In today's Real Life Leadership episode, Chantel had the opportunity to speak with Dominic Monkhouse.    Dominic Monkhouse is a business coach and the 'secret weapon' that helps tech companies achieve explosive growth. He has a track record of scaling up award-winning technology service businesses as managing director, growing two UK companies from zero revenue to £30 million in just five years. Through his purpose-built Management Lab, he shares the systems, tools and strategies that enabled him to achieve these successes. He is the host of the podcast The Melting Pot with Dominic Monkhouse, and his Weekly Insights From The Management Lab is read by more than 6,000 of the world's top business leaders. Find out more at monkhouseandcompany.com.   Enjoy!   -   Connect with Dominic:  Website: https://www.monkhouseandcompany.com/      Order Chantel's Book, One Meal And A Tasting: https://chantelrayway.com/onemeal/    Join CanZell HERE: https://joincanzell.com/    Check out the CanZell Cloud HERE: https://canzellcloud.com/    Claim Your Free Ticket For The Grow And Scale Now Summit! https://growandscalenow.com/    Chantel: https://www.instagram.com/thechantelray/     For more resources, visit http://www.reallifeleaders.com/podcast    Have a leadership question you want answered? Email podcast@reallifeleaders.com and you might even be in an episode!  

This is episode 1,113 of the Arete Coach Podcast with host Severin Sorensen and guest Dominic Monkhouse. He is an executive coach, business coach, podcast host, and chief operating officer for Monkhouse and Company. Before entering the coaching industry, Dominic served as managing director at Rackspace. He also served as the Chief Customer Officer for Pier One. And in 2020, he released a book called "F Plan B." I'll let you figure out what F means.  Dominic has an MBA from the Sheffield Hallam University and has a variety of certifications, including the Six Types of the Working Genius Certification, the Culture Canvas certification with Fearless Culture, Clifton Strengths Coach with Gallup, the Certified 3HAG Coach with Metronomics, and Scaling Up Certified Business Coach. In 2017, he was featured in the Southern Daily Echo article, "Could This be Britain's best boss?" Dominic's coaching has helped business leaders in the UK, Ireland, the Americas, Australia, and the Philippines. During the interview, we explore how Dominic managed companies during turbulent times such as near bankruptcy and during recessions. We explore Dominic's favorite question about finding that brutal truth that ever company needs to address before it can change. And we discuss his several books, including his newest release, Mind Your F**king Business. This an much more is on this podcast episode. The Arete Coach Podcast seeks to explore the art and science of executive coaching. You can find out more about this podcast at aretecoach.io. This episode was produced on 23 January 2023. Copyright © 2023 by Arete Coach™ LLC. All rights reserved.

Downloads in 44 states and over 30 countries… our UNprofessional community has sure come a long way. Today's new episode is a mashup of the highlights from the episodes we recorded over the past six months. The best of the best golden nuggets that serve as a “crash course” of our guests from this year. The UNprofessional community sets out to make business a little more human every day, and we value the experience, expertise and kindness each guest brings to the table. And as always, we welcome your feedback on what you'd love to hear more of. As much as we value our guests, we value each of our listeners (that's you!). Thank you for your continued support, and enjoy this mashup of the past six months of UNprofessional!Time Stamps:(0:38) Celebrating a year and half of the UNprofessional pod!(3:10) Future of this platform(5:16) Sean McDevitt on Building DLDNation(7:16) Hannah Deindorfer on Healing and Sexuality(10:00) My Preparation for Elon University's Commencement Address(13:17) Allegra Brantly on Understanding Financial Health(18:02) Dr. Tamsin Woolley-Barker on Competition vs Cooperation(20:22) Janne Robinson on Creative Loafing(24:02) Dominic Monkhouse on Building Great Businesses(25:45) Kalika Yap on Meditation and Serial Entrepreneurship(26:40) Reflection on My Commencement Address

Dominic Monkhouse is a leader with a unique style and process that has enabled incredible growth and success in the companies that he has run. Now, as a Tech Growth Advisor and business coach, Dominic has created a purpose-built management lab where he shares the systems, tools and strategies that help successful companies achieve explosive growth. His blunt and bold approach to business combined with an ever-growing wealth of knowledge provides a number of lessons that can be applied to anyone's career. Guest Bio Dominic Monkhouse Tech Growth Advisor Dominic is the silent weapon tech companies hire to achieve explosive growth. As managing director at Rackspace, the team grew from 4 to 150, the lifetime value of a client went up from £2000 to £200,000, and annual revenue from £250,000 to £30 million. At Peer 1, he founded the UK business, scaling it from 0 to £30 million in 5 years, and helped grow the global business from $90 million to $200 million before it was acquired for $685m. While at ITlab he took the business from near bankruptcy to an award winning firm that sold for £26 million. He has now created a purpose-built management lab where he shares the systems, tools and strategies that enabled him to scale from his quiet farm in Wiltshire. He's also the host of The Melting Pot show and his weekly newsletter is read by over 6000 of the world's top leaders. Dominic is the outlandish author of F**K PLAN B. How to scale your technology business faster and achieve plan A, an exciting blueprint for cultural change and business transformation. Links To learn more about Lead With Your Brand system, please visit: LeadWithyYourBrand.com To book Jayzen for a speaking engagement or workshop at your company, visit: JayzenPatria.com

We often hear the term "scaling" in business, but what does it truly mean? Our guest today is a proven architect of business growth with an impressive track record and is here today to demystify what it means to scale. Dominic Monkhouse scaled two UK technology companies (Rackspace and Peer 1 Hosting) from zero revenue to £30 million in five years. Dominic learned the execution systems that worked, made many mistakes along the way and discovered innovative strategies that disrupted competitors. After paving his own path and winning several awards for creating great places to work, Dominic found his true calling: coaching other business leaders to help them have as much impact on their teams and organizations as he did. Since 2014, Dominic has worked as a CEO and executive team coach helping ambitious CEOs and their leadership teams reach their full potential and achieve sustainable growth. Dominic is also the host of The Melting Pot Podcast and author of “F**K PLAN B: How to scale your technology business faster and achieve Plan A,” an exciting blueprint for cultural change and business transformation. Time Stamps:(1:00) Dominic's Recent Travels(5:02) What Dominic “Does”(6:21) What is Scaling Up?(8:40) What is Scaling(13:08) Realizing You're in Business(22:18) Dominic's Why(24:40) Controversial Commission Opinion(37:00) The Competitive Advantage*(38:25) How to Get CEO's to Think Bigger(43:25) Truth Everyone Should Know(47:31) Guilty Pleasure(50:08) Progress QueenConnect with Dominic on Instagram @monkhouseandcompany 

Dominic is a proven architect of business growth. As managing director, he headed up teams that scaled two UK technology service firms from zero to £30M a year in less than 5 years–at Rackspace in Uxbridge and Peer 1 Hosting in Southampton–with Peer 1 achieving $200M globally. Sandwiched between these roles is a sensational turnaround at IT Lab, taking them from 90 days to oblivion and a monthly loss of £65000 to profitable (later selling for £65M). In his life before IT, he sold drugs, gold, diamonds and learned much as a purveyor of beautiful knickers and chickens. Dominic now helps others as a business coach and works with his clients and their teams in the “Management Lab” he has built on his farm near Salisbury. Dominic hosts a weekly podcast, The Melting Pot, and shares nuggets of value on his subjectively not-crap newsletter. Including the weekly blog where he curates the best articles on all things Scaling Up. A regular public speaker, Dominic gives many talks on creating growth and building great places to work. His aim is to share with his growing audience of business leaders the things that work today and give as many unfair advantages as possible. Get in touch with Dominic Monkhouse: Website: https://www.monkhouseandcompany.com YouTube: https://www.youtube.com/channel/UCwN3jtJzj84-uNpfZ-0Rw4g/videos Instagram: https://www.instagram.com/monkhouseandcompany/ LinkedIn: https://www.linkedin.com/company/monkhouse-and-company/ | https://www.linkedin.com/in/dominicmonkhouse/ Book your free Strategy Flow call today! https://www.outfieldleadership.com/#call Purchase Dave's book The Self-Evolved Leader here- https://www.amazon.com/Self-evolved-Leader-Elevate-Develop-Refuses/dp/1626346801 Get in touch with Dave: Website: https://www.davemckeown.com/ Twitter: https://twitter.com/davemckeown Instagram: https://www.instagram.com/davemckeown1/?hl=en

In this episode, Flavilla is joined by Dominic Monkhouse. They discuss how to scale a tech company successfully. Dominic is a proven architect of business growth. As managing director he headed up teams that scaled two UK technology service firms from zero to £30M a year in less than 5 years. Now as a business coach, he helps other CEO's and their teams by working from the "Management Lab'' on his farm near Salisbury. A regular public speaker, podcast host, and author; he aims to share the tips that really work, with his growing audience of business leaders, and give as many unfair advantages as possible.To connect with Dominic, CLICK HERE To visit Monkhouse & Company's website, CLICK HEREJoin Tech Brains Talk mailing list for more perks, CLICK HERETo find out more about 3 Colours Rule Agency, CLICK HERE

Growth is challenging because growth requires change. And many of us are stuck in our ways and we don't even know it. Which is why it can be so helpful to have other people ask you questions that will push you out of your comfort zone. In a coaching program, boot camp or mastermind, you can have someone else force you to really look at yourself and ask, “Am I willing to adapt and grow and change to get the business that I want? And am I getting in the way of what I want?” And the answer is usually yes. Today, I'm talking with a business coach who helps his clients and his audience get comfortable with being uncomfortable. He's got so much to share about business, how to manage teams, and how to think about growth in your business. Dominic Monkhouse is an architect of business growth and a business coach to some very impressively large IT companies. Before becoming a coach, he headed up and grew multiple multi-million dollar IT companies. Prior to his career in IT, Dominic held positions in a number of industries, including selling gold, diamonds, women's underwear and chickens. Dominic now helps other businesses as a coach and works with his clients and their teams in the  “Management Lab” on his farm near Salisbury. He also hosts the weekly podcast, The Melting Pot, where he shares nuggets of value and conversations with business leaders about what's working today. Tune into this episode to hear: How Dominic decided to proceed with his controversial book title Dominic's approach to coaching and consulting for high-performing IT teams His advice for pricing increases — especially if you're nervous about upping your prices What it really takes to build strong teams that can meet their potential Why Dominic tells new clients he's going to make their business “difficult” in the beginning   Learn more about Dominic: Monkhouse and Company Connect with Dominic on LinkedIn Instagram: @monkhouseandcompany F*ck Plan B: How to Scale Your Technology Business Faster and Achieve Plan A The Melting Pot Learn more about Pia: No BS Agency Owners Free Facebook Group The Show Your Business Who's Boss Crash Course Start reading the first chapter of my book Piasilva.com Resources: The Melting Pot: Badass Your Brand and Show Your Business Who's Boss with Pia Silva Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity, Kim Scott

In this special episode, the shoe is on the other foot as our illustrious host, Dominic Monkhouse, finds himself on the other side of the microphone, being questioned by long time friend and fellow coach, the brilliant podcast host, Phil Rose, of Sparks by Ignium. Dom and Phil have worked together for years and their conversation in this episode is jam packed full of advice that you can take away and put into practice in your business today. Of particular note is how Dom helps CEOs and business leaders take the mystery out of business growth, and why 7s (either customers or employees) can kill your business and what to do about them. This is a really fantastic conversation and we would love to hear what you think. We really hope you enjoyed this conversation as much as we did. On today's podcast:Taking the mystery out of business growthBeing a coach not a consultantAdding value through learningLeadership needs leaders 7s kill your businessLinks:‎Sparks by IgniumTwitter – @MalabarManLinkedIn – Philip RoseWebsite – igniumconsult.com

There's a lot to cover in this week's Scaling Up Insights show! We have two returning guests, Dominic Monkhouse and Daniel Marcos. Both of these growth coaches talk about what's on their summer reading list, understanding customer and employee data, and inflation making a comeback! All this and more, in today's episode. Bust Buy's Turnaround time really is a gift of wonders. Daniel shares an example of why he chose them over Amazon for a particular retail purchase. He was amazed! In and out in less than five minutes and he didn't even have to leave his car. The future truly is wonderful. People are so quick to blame Amazon for disrupting and ruining other industries. Best Buy said no, it's not Amazon's fault. It's ours. It's our lack of execution that's put us in this position. When they took ownership of their own shortcomings, they were able to innovate greatly, and you also kind of have COVID-19 to thank for that, too. Dominic is surprised we still have poor customer service issues in 2021. Some people just hate human beings. Dominic sat down with his wife at a cafe. They overheard the wait staff complaining about them for ordering only two things. Why are you here? When it comes to employee motivations, you can't hire a motivational speaker to excite and entice your staff. Daniel believes you either create a company that gets them motivated, or you face the consequences of selling a product no one cares about.   Interview Links:   Sponsored by: Bit.ly/clariontech   Dominic: Monkhouseandcompany.com Daniel: Danielmarcos.co The Heart of Business: Leadership Principles for the Next Era of Capitalism, by Hubert Joly Big Night (1996) Miracle (2004)   Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube

Dominic Monkhouse from the New Forrest is a proven architect of business growth.Dominic has scaled two UK technology service firms from zero to £30M a year in less than 5 years.He now helps aspirational business leaders achieve their potential.Working to provide clients and audiences with the business tips that work today, and give as many unfair advantages as possible. Dominic is a proven architect of business growth.As managing director he headed up teams that scaled two UK technology service firms from zero to £30M a year in less than 5 years–at Rackspace in Uxbridge and Peer 1 Hosting in Southampton. With Peer 1 achieving $200M globally. Sandwiched between these roles is a sensational turnaround at IT Lab, taking them from 90 days to oblivion and a monthly loss of £65000 to profitable (later selling for £65M).In his life before IT, he sold drugs, gold, diamonds and learned much as a purveyor of beautiful knickers and chickens. Dominic now helps others as a business coach and works with his clients and their teams in the “Management Lab” he has built on his farm near Salisbury. Dominic hosts a weekly podcast, The Melting Pot, and shares nuggets of value on his subjectively not-crap newsletter. Including the weekly blog where he curates the best articles on all things Scaling Up. A regular public speaker, Dominic gives many talks on creating growth and building great places to work. His aim is to share with his growing audience of business leaders the things that work today and give as many unfair advantages as possible.

Business Coaching with Dominic Monkhouse As a business coach, Dominic Monkhouse has worked with humble, curious CEOs and their leadership teams to scale up their organisations. He knows there is a connection between the professional development of the CEO, their leadership team and business performance. Dominic brings his own experience, expertise and a proven process. He's Not Just a Business Coach... It's been 4 years since Dominic came on the show. Since then, he's been up to a lot of new things. One of which is his new book with a very courageous title. The name of the book it  "F**k Plan B". Another way of looking at it would be "burning your boats" Dominic says. It forces people onwards when you have nowhere else to go. He finds that often, business owners are trying to hedge their bet, and when they do, people won't commit to anything. The book is really on the success he had when running a couple Tech businesses in the UK. It talks about the things that Dominic decided were important for the business and things they doubled down on and wouldn't compromise on. http://thenext100days.org/wp-content/uploads/2021/05/book-1.mp4 When Dom does work with clients as a business coach, he finds that the hardest thing to do is getting his clients to reduce the number of things they are trying to do. Reduce the number of customers they are trying to serve. Reduce the number of products they think there trying to take over the world with. The book was trying to put together some of the things that Dominic had found from his own experience that had worked and hopefully people find it helpful in some way. Being a Business Coach Usually if a CEO comes to Dominic for help, the first thing he will ask them is "what's on your mind?". They usually give him 3 things, all of which are completely irrelevant. Dom will usually get some sort of sense of what the client needs help with, often a sales and marketing challenge, particularly around generating new business. Many times, it's that they haven't got the culture they want or they're growing too fast and afraid the culture they do have will fall apart. Other issues people come to Dominic for are that they are running the biggest company they've ever run and they have an executive team which isn't really a team. Or, it has the potential to be a high-performing team but they don't know what to do to turn it into a high performing team. Some of the challenges can be getting more growth or challenges from a result of growth and that's where the focus comes in. http://thenext100days.org/wp-content/uploads/2021/05/Coaching.mp4 What Clients Use a Business Coach for. So often, people come to a business coach wondering where they should focus their time on. What should they be doing in the Next 100 days (no pun intended). You've got a problem, lets think about what you can do in The Next 100 Days to sort it out. It's a core period of time. Long enough to make a change and do something different, but short enough to achieve a result a replan with the next big thing. One thing Dominic thinks about is that everybody has a business plan. Everybody has an Excel spreadsheet all ready in their head. This will grow like this and that will grow like that. We get here earn billions, sell the company and move to the Bahamas. What they don't have is a business model. So what Dominic does is unpick their business pan and  create a business model. http://thenext100days.org/wp-content/uploads/2021/05/Client.mp4   8 Essential elements of trust in Business One of the essential things is clarity. To be able to describe what you do in a way that makes absolute sense for your client or your core customer. Dominic thinks the reason businesses in niches do so well is because they learn the language of their customers. When your selling something or buying something, you want somebody who knows what you know. Speaks the say you speak, and knows your challenges, and if they do,

In this new episode of Scaling Up Insights, we have panelists, Ami Kassar, CEO of MultiFunding, and the author of The Growth Dilemma; Cheryl Biron, a Business Growth Coach in both Scaling Up and 3HAG methodologies; and Dominic Monkhouse, a Business Growth Architect. In December of 2020 alone, women accounted for 100% of the jobs lost. Women in the workforce are suffering and it doesn’t look like they’ll be returning to the job market anytime soon. Schools are too unpredictable and the people who can’t afford it are single moms. With so many women leaving the workforce, Bill is worried about the quality of perspectives and the impact it will have on innovation within companies. In addition to the male/female disparities, the pandemic has deeply impacted the lowest economic class a lot harder and those jobs haven’t come back yet. When it comes to coming back into work, people are getting emotional that they can finally shake hands with “strangers” and be in the same room with people. In Dominic’s experience, you get more of an impact when you’re in the same room with people, and he believes that’s probably true with most teams and most companies. Bill believes we’re headed for a hybrid model. Dominic is not so sure. Whenever he worked remotely for international teams, it was apparent he was a second-class citizen. If someone chose not to go to work and work from him, he believes they’d be missing these same benefits too.   Interview Links: Ami: Amikassar.com Cheryl: Lexagen.net Dominic: Monkhouseandcompany.com   Sponsored by: Sweetprocess.com   Resources: Scaling Up Workshop: Interested in attending one of our workshops? We have a few $100 discounts for our loyal podcast listeners!Scaling Up for Business Growth Workshop: Take the first step to mastering the Rockefeller Habits by attending one of our workshops. Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube  

Welcome to Episode 3! For Episode 3 we have Dominic Monkhouse, the ex MD of Rackspace and now executive business coach, discussing his recent book F*ck Plan B, the Rockefeller habits and business mentorship.Dom works closely with CEOs and their leadership teams with business coaching, and helping clients deliver rapid growth as Agile Scale-Ups. RESULTS: Growth through the messy middle, clear differentiated strategy, drama-free habitual execution and award-winning cultures.Dominic founded and scaled two UK technology service firms to £30m in 5 years; Rackspace and Peer 1 Hosting. Globally we took Peer 1 from $90m to $200m.He has shared lessons from this journey in my book - 'F**K Plan B: How to scale your technology business faster and achieve Plan A'.

It was an absolute pleasure to have, world-renowned business growth guru and author of best-selling books, The Rockefeller Habits and Scaling Up: How a Few Companies Make It...and Why the Rest Don't, at the Summit at Foundry Farm. He joined Dominic Monkhouse for a discussion of the latest trends he has noticed in scaling businesses and leadership teams. Verne's talk at the Summit feels very timely. It was recorded back when the sun was still shining in September and when a “second wave” was on the horizon. Since then, most of the UK has been back into some form of a lockdown or another. Verne's knowledge feels just as on point as ever, so we are ecstatic to be bringing his conversation with business leaders at the Summit to The Melting Pot. For obvious reasons, Verne was not able to make it to the farm back then, but – lucky for us – he was happy to beam in from Boulder, Colorado via Zoom. His intervention is littered with informed business examples from top companies, and full of realistic optimism. He highlights the need for businesses to be brave enough to make the best of their circumstances - “to plan for the worst, but more importantly, to hope for the best”. For Verne, leadership is central to this. Leaders like those he works with, and like those that came to the Summit, need to use their own mindsets to inspire their teams. He quotes Greg Brenneman in saying “great leaders absorb fear and exude hope”.  In this episode Scaling Up expert, Verne Harnish, lays out his key hacks to lead through a crisis:Mindset “planning for the worst but hoping for the best”.CEO communication is key - your team needs to be up to date with what's in your head.Sales when you're sailing against the wind. Why you need to drive all communication through synchronous communication.The most powerful question a leader can learn: “that's fantastic… how did you do it?”.Strategy tips for right now.Execution tips and why “if your job as a company is to make the lives of others easy, then your job as a leader is to make your employees lives and jobs easy”.Verne Harnish's advice on positive leadership for post covid strength Positive, powerful communicationVerne urges leaders to help their teams to take an optimistic approach to planning in changing situations. Leaders should build empowered, open-minded teams, looking to “plan for the worst but hope for the best”. Leaders should be able to position teams to look for opportunities to innovate, grow into, and make the best of changing spaces. Central to this is also the idea that the CEO needs to be constantly in touch with the leadership team. Sounds simple, but is so often understated, says Verne. He discusses the weekly communications used by the likes of business giants, Facebook, and the strategies used by his own team to keep track of the thought processes of the leadership. Having a central communication like his weekly newsletter, Where's Verne, is paramount for business leaders to keep the whole company on the same page. Building company culture through engagement, but also by allowing the CEO to process ideas outside of their own head.  Synchronous communication to never miss an opportunityFor Verne, staying in touch is a foundation that needs to carry over to your sales teams and customer communication. Communication has always been key. But, how often do you actually sit back and look at the amount of time your customers have of your attention? Verne argues that now is the perfect time to look at this process. He believes you should never allow a proposal to go out on an email, without a human there to help the prospect through. He has also found that companies land big contracts by never leaving customer queries to be answered by email. It's more beneficial for you, and more efficient in the long run to immediately organise a call.Improve your praise and facilitate learning One of the biggest mistakes leaders can make is blindly thanking a successful team. This is a huge missed opportunity, according to Verne. Instead, take advantage of the fact that people learn better, and appreciate praise more, when it comes from their peers. So, next time your team has a great success, or your new sales guy lands the deal, use what Verne describes as “the most powerful question I've learned as a leader: ‘That's fantastic… how did you do it?'” Have them explain in front of the team so they are listened to, and make sure you sit back and listen as well. Scaling up or forward to be well-positioned post-pandemic Leaders have to take advantage of all opportunities and make their own at this time. Verne says that now is the time to reach out to and make the most of your relationships. They need to make sure they are surrounded by the best customers and the best talent. Leaders need to actively assess their current positions to be able to make the most of their current situations.They should also be on the lookout for new opportunities; the strongest leaders will be thinking about where there might be “a new category you can pioneer coming out of this crisis?”, says Verne. You should be looking to emerge in the strongest way possible for Spring, by tightening up processes and getting prepared for growth. Even if you are not actively expanding as a business right now. Verne believes you should be taking steps to improve your overall standpoint,  constantly and inexpensively; “if your job as a company is to make the lives of others easy, your job as a leader is to make your employees lives and jobs easy”. You should always be searching for ways to improve even if that does not necessarily mean expanding or investing right now, you should still strive to scale forward. 

Dominic Monkhouse is a scaling up expert, business coach and author of the new book ‘F**K Plan B: How to scale your technology business faster and achieve Plan A'. In the interview, we learn about Dom's fascinating and wide-ranging journey from a technician to an inspiring and empowering leader, including leading some impressive fast-growing global technology businesses through significant challenges. Enjoy, Tristan ___ Sign up to the Culture Is Everything Kickstarter Program at https://www.tristanwhite.com.au/kickstarter-program/ Download the Culture Is Everything checklist to audit your team culture at tristanwhite.com.au/ Order a free copy of the Culture Is Everything book at: tristanwhite.com.au/culture-is-everything/ Join me at TIME OUT! Live daily huddle with Tristan White at: facebook.com/tristanjwhite twitter.com/tristanjwhite youtube.com/UCELwTdy8indvS2XhdaFlpPg Email me to join the Think Big Act Small Book Club: tristan@tristanwhite.com.au

This episode was originally broadcast by Startup Grind Bournemouth (UK) as an interactive and intimate fireside chat with experienced technology business leader Dominic Monkhouse of Foundry Media. If that name sounds familiar, that's because this is a chat with our very own illustrious leader, Dom. In this interview Andrew Walker, a founder at Click Tools now turned angel investor and mentor in the startup community in Bournemouth, talks to Dom about how he gained his business experience and the work he did with two UK technology businesses (Rackspace and Peer 1) in order to scale them to over £25 million within 5 years. Dom talks the audience through his ten point plan for scaling any business, giving away lots of nuggets and actionable takeaways, sharing his career journey along the way. On today's podcast: Dom's framework of 10 things that will help scale up a startup Links: https://www.startupgrind.com/bournemouth

Today we are turning the spotlight on… Dom himself. A couple of months ago Dom interviewed Carla and Imogen from FizzPopBANG - The Culture Consultancy on The Melting Pot and in turn, they kindly invited Dom to be a guest on their PopCAST. This episode is that episode. Now the interviewer has become the interviewee and it's about time - Dom rarely talks about his background on the podcasts, focusing instead on the achievements and the expertise of the guests who feature on The Melting Pot podcast. So it's a refreshing change to get a behind the scenes look at how Dom came to be fronting The Melting Pot podcast, and what his career journey to date has been like. In essence, Dom is a certified Scaling Up Coach with effective tools and techniques to help propel companies forward. He took Rackspace to £30 million in five years, and then at Peer 1, he took the business from nothing to £30 million in five years, and globally £19 million to £200 million. He works with tech businesses helping them scale up. These are businesses that typically have somewhere between £10 and £100 million. They have an ambitious CEO who wants to scale, but has sailed into choppy waters. “I guess nobody rings me if everything's going completely smoothly, so for one reason or another, the wheels are starting to wobble or something's not quite right. And they get in touch and if there's some chemistry then I get to help.” Dom's secret to scaling up? It's always about the people and always about the culture. We hope you find this podcast insightful, and that you enjoy listening to it as much as Dom did making it. On today's podcast: The reason Dom became a business coach The biggest influence on his career Dom's coaching programme Culture and leadership How to work without managers Rhythms not processes The importance of accountability for employees Who shapes culture? Links: Verne Harnish – Mastering the Rockefeller Habits Patrick Lencioni – The Five Dysfunctions of a Team Jim Collins – Good to Great Verne Harnish - Scaling up

**PLEASE NOTE THERE IS A TINY BIT OF SWEARING IN THIS EPISODE!** At the age of 27 Chris Donnelly already runs a very successful business, Verb. He's the founder and managing director of the digital agency that works with luxury brands, including Jimmy Choo, Claridges and The Wolseley. Chris started the business at university and then developed it into what it is today when he saw a gap in the market for high-end brands. The entrepreneur talks to podcast host, Dominic Monkhouse, about that journey and the ways in which he's managed to create such a successful company in such a short time. They cover: - Finding your niche - Building relationships, and trust, with prospective clients even before a pitch - How culture, and spotting the right talent, is essential - Pitfalls to a merger - Pitches, and how organising them like a military operation has led to a fantastic win rate - And why he wants to give back Plus, Chris talks about how his event 'Trend', a conference for luxury brands, is pushing his success further and why they've also started 'London Women In Digital'.

Nick Earle has spent over 35 years in tech. He's currently the Chairman and CEO of Eseye - a leading company in the Internet of Things Market. He was involved in Virgin's Hyperloop One and has also worked for Cisco and HP. He's covered a lot of ground and host, Dominic Monkhouse, talks to him about all of it in this episode of The Melting Pot Podcast. They chat about why he's decided to move onto projects that are making a difference to the world Why Hyperloop will be the next big mode of transportation and how it'll impact our lives in a positive way How curiosity has driven his career Why it's never been a better time to start a business And a LOT more! If you want to see more from Nick then he has a TED Talk here: https://www.youtube.com/watch?v=ZORdiH6pDyg

Alexandra Eavis is the CEO Dovetail Lab. Working to create an integrated system using blockchain that will enable patients to have access and control over their medical data. She is also the CEO of NFC Helps Me a social enterprise to support people with learning disabilities acquire life and employment skills. Alex is the latest guest on The Melting Pot Podcast with host Dominic Monkhouse. She talks about harnessing the power of tech to help people who need it the most, the pain of fundraising, how, in business, you need to make sure you love what you do, and tips on getting that balance right.

Dr. Jack Kreindler is a leading expert in health optimisation. Founder of the Centre For Health and Human Performance, Jack works not only with top athletes but also cancer patients, including the late Dame Tessa Jowell. Jack is also a medical technology entrepreneur in the areas of wireless bio-sensors and artificial intelligence. He does a lot of great work. In this episode of The Melting Pot Dr. Jack talks to host, Dominic Monkhouse, about advances in healthcare, and how tech and AI is pushing that forward. They also talk about health hacks that can help us cope with our busy lifestyles, how working with Douglas Adams was a big inspiration and how working at high-altitude is a lot like being an entrepreneur.

Alexander Kjerulf has been working to create happier workplaces for over 15 years. He is the founder and Chief Happiness Officer of Woohoo inc and one of the world's leading experts on happiness at work. He's also written two books - Leading With Happiness and Happy Hour Is 9 To 5. In this episode of The Melting Pot he talks to Dominic Monkhouse about why happiness at work is so important, and what makes us happy. It isn't those perks like pool tables and free coffee, it's results and relationships. Alex talks more about that, plus why company visions, praise and recognition are so important too. As well as this podcast you can also pick up some great tips from Alex's TEDx talk - https://www.youtube.com/watch?v=Eq81wx6aPbA (which is mentioned in the podcast).

Shannon Byrne Susko has more than twenty years of experience building and leading high-growth technology companies. She's now passing on her knowledge through coaching and her own books. Shannon wrote The Metronome Effect and her brand new release is 3HAG Way, a framework to running a successful business. In this episode of The Melting Pot Shannon talks to host Dominic Monkhouse about the journey that led her to where she is now, and what she learned along the way. Shannon admits it was 'chaos' at times, but she 'muddled' through, and became a CEO 'by accident'! Listen to her fascinating journey here:

**PLEASE NOTE THERE IS A TINY BIT OF SWEARING IN THIS EPISODE!** Cate Murden set up PUSH Mind and Body after realising the life she was living was no longer sustainable. It had got so bad she was signed off with stress. In this episode of The Melting Pot, Cate opens up to Dominic Monkhouse about that time in her life, and how it led to the creation of a company that would help others in a similar situation.

This week on The Melting Pot Dominic Monkhouse is speaking to Macquarie Telecom CEO David Tudehope about how the business became one of the best in the world for customer services. Plus, how they're changing the way they work to encourage more Millennials into the business. The Melting Pot is hosted by business coach Dominic Monkhouse. In this series he talks to entrepreneurs who are doing things differently, pushing boundaries.

The Melting Pot is hosted by business coach Dominic Monkhouse. In this series he talks to entrepreneurs who are doing things differently, pushing boundaries. This week he chats with the CEO of Makers Academy, Evgeny Shadchnev, covering everything from unlimited holidays for staff, no sales commission, salary transparency and set your own salaries.

Is your business model based around great customer service? If so, do you measure how good your service is, and whether it is improving? If not, then Net Promoter Score might be the tool that makes all the difference to your business. We chat with Dominic Monkhouse, who has used net promoter score to transform service delivery in a number of different organisations. Net Promoter Score Dominic lives near Salisbury and works with a company called Shirlaws Group, helps companies between £2 and £12m growth fund or exit. His background is IT services. He is a sales and marketer. His secret sauce in his career was staff engagement and customer experience, he has experience in: Hiring the best people; How do you keep the best people? How do you engage them? Then, how does that manifest itself to produce great customer experience? Then, how do they buy more stuff off you and tell everybody about you. Net Promoter Score with Dominic Monkhouse So what is Net Promoter Score or NPS? We should note that NPS now stands for NET PROMOTER SYSTEM – it's not all about the score. Net promoter score originates with a Fred Reichheld article in Harvard Business Review. https://hbr.org/2003/12/the-one-number-you-need-to-grow Net promoter score gives a very simple measure of customer satisfaction. ONE QUESTION: Would you recommend The Next 100 Days Podcast to a friend or colleague? This question is scored on a 1 -10 scale 9-10:                        are satisfied enough to recommend you. - these are promoters 7-8:                           are neutral, they won't act, they won't hurt you, but they won't recommend you. 6 and below            are detractors, they are likely to get away from you, and potentially are customer terrorists and may well tell everybody that you are rubbish. Add up the number of people who give you a 9 or 10, then take away those who gave you 6 and below. 7-8 are neutral. That gives you the NET PROMOTER SCORE NET PROMOTER SCORE =  # Promoters - # Detractors Ideally you are looking for a positive score. Most organisations will have a single digit net promoter score. A world class net promoter score will be is in the 80s. Ask a supplementary question: Why did you give that score? Once your customers have provided their score, you would follow them up and ask them WHY they gave that score today. This gives free text thinking help to understand how customers are thinking about your business. You can measure across touchpoints in an organisation. Finance team sending bills etc. CEO could have a relationship score. Its not just about the external customer, many teams serve internal customers so its a great way of measuring performance of e.g. an IT help desk. There is often a 10-20% difference between a transaction and relationship score. Is this an easy thing for someone to set up? At one level, it is simple. Send an email. Get replies. But Dom advises you to build a system around this. SAAS platforms are available. https://www.livechatinc.com/blog/what-is-net-promoter-score/ Transaction score of 4, you'd want to call and say that's terrible how can we alter what we do in future to get you to a 9? Tips and tricks. Make the first communication about NPS from you as the CEO. This is important to me. If at any time you have a problem, this is my email address, this is my telephone number – give me a call. (in 20 years, Dom has done that, and only 5 people called him out of hours). It's not a department thing. It's a company thing. After the results come in, send them feedback and tell them what you have done. So many surveys don't let people know the results of the survey. Net promoter score and driving more referrals Dom's experience is that 9s and 10s SPEND MORE MONEY. A 9 and 10, they ring them up and say who have you referred us to? I haven't, they'll give you a name or two and you have business development ammunition.