Multinational telecommunications and networking equipment manufacturer
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What do William Wallace, smart pill bottles, and pharma sales have in common?They all showed up in this week's #TheShot of #DigitalHealth Therapy. Jim Joyce and I had a chat with Innes Meldrum - Scottish-born, New Jersey-rooted CEO of AdhereTech. Innes unpacks his journey from flunking high school to running $Big brands and now cracking one of healthcare's stickiest problems: medication adherence. We covered:
In this episode of the ROCC Pod, we sit down with Mark Friday of RJ Telecommunications to explore how his company has grown from a family-run operation to a full-scale managed service provider. Mark walks us through the company's origins, starting in 1996 and his joining in 2004 as a teenager. Back then, RJ focused mainly on physical phone systems, but with the rise of VoIP and the decline of traditional systems like Nortel, the company evolved. By 2013, they were developing their own phone software and expanding into managed internet services, fiber, and network infrastructure.We learn how this growth led RJ to become a true MSP, offering IT services, cybersecurity, and full network management while maintaining a commitment to transparency. Mark emphasizes his mission to grow honestly, in contrast to other IT vendors who often sell fear-based solutions or unnecessary services. His goal is to provide practical, effective, and affordable tech solutions—especially for fellow small businesses.Mark also shares his experiences working with family, explaining that trust has been critical to the company's culture and customer service. His older cousin, who once babysat him, now plays a key role in the business. As RJ has scaled from three to nine employees in just two years, he's been able to delegate roles while ensuring the customer-first approach remains central to their work.Looking ahead, Mark is focused on growing RJ's presence in the IT space with integrity. He wants to build a team that can run day-to-day operations, freeing him up to engage more with the community, attend networking events, and explore interests in real estate investment. He shares his past ventures, including flipping a house and running a sandwich shop and video store before returning to RJ and becoming the sole owner.We also touch on RJ's approach to security camera installations, which is guided by customer needs and budget, avoiding one-size-fits-all solutions. Mark speaks positively about his experience with the Royal Oak Chamber and how its lively, supportive environment has helped RJ build local relationships.You'll also find our how actor Donald Faison enters our conversation. More on him here:https://www.imdb.com/name/nm0265668https://en.wikipedia.org/wiki/Donald_FaisonMore on RJ Telecommunications: https://now.rj10.com/Phone: 248-442-2100Facebook: https://www.facebook.com/people/RJ-Telecommunications-inc/61554279984531/LinkedIn: https://www.linkedin.com/company/rj-telecommunications-inc/Instagram: https://www.instagram.com/rjtelecommunications/ Learn more about the Royal Oak Chamber of Commerce: https://www.royaloakchamber.com/Connect with our hosts:Jon Gay from JAG in Detroit Podcasts - http://www.jagindetroit.com/Lisa Bibbee from Century 21 Northland - http://soldbylisab.com/
In this episode, Steve Fretzin and Judy Barton discuss:Cultivating meaningful and lasting business relationshipsEffective networking techniques for lawyers and financial professionalsEstablishing credibility and attracting opportunitiesThe importance of integrity in business Key Takeaways:Effective networking is not about collecting contacts but about fostering genuine, mutually beneficial relationships that lead to long-term success.Lawyers and financial professionals should focus on providing value first, rather than immediately seeking business, to build trust and credibility.Personal branding plays a crucial role in professional growth, as a strong and authentic presence can differentiate individuals in competitive industries.Integrity and consistency in business interactions build a solid reputation, making people more likely to refer and work with you over time. "You have to make yourself memorable, but you also have to know why you're different from everybody else and why that person should hire you or engage with you as an attorney." — Judy Barton Got a challenge growing your law practice? Email me at steve@fretzin.com with your toughest question, and I'll answer it live on the show—anonymously, just using your first name! Thank you to our Sponsors!Rankings.io: https://rankings.io/Rainmakers Roundtable: https://www.fretzin.com/lawyer-coaching-and-training/peer-advisory-groups/ About Judy Barton: Judy Barton is a Senior Client Strategist for BNY Mellon Wealth Management. In this role, she works directly with clients to address their investment and wealth management needs. Judy joined the firm in 2014 and has more than 20 years of experience in the financial services industry, as well as being a business owner for 10 years. Her previous corporate experience includes serving in finance at EDS, Nortel, and Sodexho Marriott in Boston, DC, and London. Judy received her Master in Legal Studies from the School of Law at Washington University in St. Louis and a Bachelor of Science in Finance from the University of Oklahoma. Connect with Judy Barton: Website: http://www.bny.com/wealthEmail: judy.barton@bny.comLinkedIn: https://www.linkedin.com/in/judy-barton Connect with Steve Fretzin:LinkedIn: Steve FretzinTwitter: @stevefretzinInstagram: @fretzinsteveFacebook: Fretzin, Inc.Website: Fretzin.comEmail: Steve@Fretzin.comBook: Legal Business Development Isn't Rocket Science and more!YouTube: Steve FretzinCall Steve directly at 847-602-6911 Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.
We're back with another Meraki Unboxed episode where we unpack Cisco Meraki MV solutions and their role in blending physical security with IT networks. We'll chat about how cloud-managed security and AI are making workspaces safe and introduce you to the new MV53X bullet and MV84X multi-imager cameras. Plus, find out how our new Cross-Camera Tracking feature is revolutionizing surveillance without using facial recognition. And sprinkled throughout the discussion are deployment strategies, industry use cases, and the scoop on upcoming physical security events. Listen now!Products MV53X PDP MV84X Datasheet (coming April 2025) Other Activations Build Physical Security Superpowers with Smart Bullet Cameras and Multi-Imagers Blog Meraki MV ISC West InvitationUpcoming April 10 WebinarHostTanner Yehlik, Technical Marketing Engineer, Cisco MerakiGuestsShashank Nalla is Product Manager of the Cisco Meraki smart camera portfolio, where he drives the development of cloud-managed AI-enabled smart camera solutions. With expertise in product strategy, hardware development, and cross-functional collaboration, he delivers innovative products that streamline modern physical security solutions. Prior to Meraki, Shashank worked at Osram, where he contributed to the development of advanced lighting and sensor products. His experience spans multiple industries, equipping him with a deep understanding of technology and customer needs to deliver impactful solutions.George Bentinck is Vice President of Product Management – IoT and Edge Intelligence at Cisco Meraki. He leads the strategic direction and growth of AI-enabled products, including MV smart cameras and MT smart sensors. Since joining Cisco through the 2012 Meraki acquisition, George has been instrumental in developing new product categories and expanding into new markets. With a background in sales engineering at Avaya and Nortel, George holds a Bachelor's degree in internet engineering from the University of Exeter. He lives in San Francisco and enjoys designing sensor systems for optimizing race car performance in his spare time.
Welcome back to another thought-provoking episode of Tank Talks! Matt Cohen sits down with John Ruffolo to dissect the most pressing developments in tech, finance, and AI. From major banking shifts to the evolving landscape of AI-driven SEO, this episode delivers sharp insights and expert analysis you won't want to miss.* The Bank of Canada's latest interest rate cut—will it actually help the economy?* The power shift in Canadian banking: What CIBC's CEO transition means for the future.* Open banking and AI's role in reshaping the financial landscape.* The rapid rise of AI-driven SEO—how companies are optimizing for large language models.* CoreWeave's massive IPO plans and why John Ruffolo sees echoes of the Nortel bubble.* The brewing U.S.-EU trade war—why Trump's tariff threats could hit Canadian businesses harder than expected.Canada's Banking Future: CIBC's Big Shift (00:04:00)* Victor Dodig steps down as CIBC CEO after 11 years, handing over to Harry Cullum, a capital markets veteran.* The big question: Can Cullum lead CIBC into the digital era, or will traditional banks struggle to keep up with fintech and AI-powered banking?* Why open banking is no longer a threat, but an opportunity for Canada's biggest banks.John Ruffolo's Take:John sees Cullum as a strong leader with deep expertise in digital banking, positioning him well for the transition. However, he warns that legacy banks must move quickly to stay competitive as fintech innovation accelerates, or risk falling behind in a rapidly evolving financial landscape.AI's SEO Revolution: The Future of Search (00:10:00)* Companies are now optimizing for AI models, not just Google Search.* Mercury and Vercel are already seeing significant growth in inbound leads from large language models.* The big shift: Instead of backlinks and keywords, companies are feeding training data directly into AI models.CoreWeave's Billion-Dollar Bet: Nortel 2.0? (00:14:00)* CoreWeave, an AI-focused cloud company, is skyrocketing in valuation—going from $16 million in revenue to $1.9 billion in just two years.* NVIDIA and Microsoft are heavily invested—so what happens if they pull the plug?* Is CoreWeave truly innovative, or just benefiting from excess GPU capacity?John Ruffolo's Take:"This reminds me way too much of Nortel in the late ‘90s. They pumped up revenue, but it was all based on unsustainable deals. Watch this one carefully."As AI reshapes industries, banking undergoes major leadership shifts, and companies scramble to adapt to new digital landscapes, the stakes have never been higher. Will traditional banks successfully embrace open banking and digital transformation, or will fintech disruptors take the lead? Can AI-driven SEO remain a competitive advantage, or will regulators step in to level the playing field? And as CoreWeave pushes toward its high-stakes IPO, is this the beginning of a new tech revolution, or a repeat of past market bubbles? The coming months will reveal whether these trends signal long-term shifts—or short-lived hype. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit tanktalks.substack.com
On this episode of The Cybersecurity Defenders Podcast, we talk about security issues in the Arctic with Deepak Dutt, Founder of Zighra.Deepak is a technology leader and entrepreneur on a mission to secure the future against AI-powered threats and to inspire founders to transform their ideas from zero to meaningful impact.Deepak's career began in the software space, inspired by his father's passion for technology. In his late teens, he founded his first company in the eLearning space, which he successfully led to an acquisition, relocating to Ottawa at the age of 21.While in Ottawa, Deepak balanced graduate studies with roles at Newbridge Networks and Nortel, where he spent nearly a decade gaining expertise in product development, go-to-market strategy, and technological innovation. These experiences reinforced his drive to harness technology's transformative potential.In 2009, Deepak founded his second startup, a cloud-based cybersecurity company. Over the years, he has participated in leading accelerators worldwide, including Barclays/Techstars, Creative Destruction Labs, and the Canadian Technology Accelerator. Today, as Founder and CEO of Zighra, he is building an operating system designed to defend against AI-powered attacks, working with financial institutions and governments to deliver robust security solutions powered by explainable AI, behavioral biometrics, and contextual intelligence.A passionate advocate of the Zero to Impact philosophy, Deepak is committed to inspiring tech founders to embrace big challenges and develop innovations that drive meaningful change.
Host: Tracy Shuchart for MicDropMarketsGuestsKeith WeinerKeith Weiner PhD, is an economist and founder and CEO of Monetary Metals, an investment firm that pays interest on gold. He is a leading authority in the areas of gold, money, and credit. He is founder of DiamondWare, a software company sold to Nortel in 2008, and he currently serves as president of the Gold Standard Institute USA. Weiner attended University at Rensselaer Polytechnic Institute, and earned his PhD at the New Austrian School of Economics.* He blogs about gold and the dollar, and his articles appear on Forbes, Zero Hedge, Kitco, and other leading sites.Brien Lundin With a career spanning four decades in the investment markets, Brien Lundin serves as president and CEO of Jefferson Financial, Inc., a highly regarded producer of investment-oriented events and publisher of investment newsletters and special reports. Under the Jefferson Financial umbrella, Mr. Lundin serves as publisher and editor of Gold Newsletter, the publication that has been the cornerstone of precious metals advisories since 1971, As editor of Gold Newsletter, Mr. Lundin covers not only resource stocks, but also the entire world of investing, from small-caps of every type to macroeconomics and geopolitical issues that ultimately affect every investor.And he is the host of the annual New Orleans Investment Conference, the oldest and most respected investment event of its kind. (which I will be speaking at this year)Grant Williams Grant Williams has logged over 35 years in finance. During that time, he's lived and worked in seven major financial centres from London to Sydney, building the kind of network that many others can only dream about.He began his career in the Japanese equity market in the mid-1980s, before a three-year posting to Tokyo ensured he had a ringside seat as the twin bubbles in equities and real estate burst simultaneously and spectacularly at the end of 1989. After a short stint back in London, Grant relocated once again, this time to New York, where he spent 7 years. Subsequent postings have taken him to Hong Kong, Sydney, Singapore, and the Cayman Islands. Currently, he is a senior advisor to Matterhorn Asset Management AG in Switzerland, and a portfolio and strategy advisor to Vulpes Investment Management in Singapore.He is also host of the Grant Williams podcast along with several others. Disclaimer: This material is presented solely for informational and entertainment purposes and is not to be construed as a recommendation, solicitation, or an offer to buy or sell / long or short any securities, commodities, or any related financial instruments. Please contact a licensed professional before making any investment or trading decisions
In our first podcast of 2025, we welcome George Bentinck, Vice President of Product Management – IoT and Edge Intelligence at Cisco Meraki. Join us in exploring George's journey from engineer to product management, his career challenges and triumphs, and his leadership of the MV/MT product lines. Gain insights into the evolution of these technologies and get a sneak peek into what's to come at Cisco Live EMEA.HostSammy Brenner, Virtual Sales Leader, Cisco MerakiGuestGeorge Bentinck is Vice President of Product Management – IoT and Edge Intelligence at Cisco Meraki. He leads the strategic direction and growth of AI-enabled products, including MV smart cameras and MT smart sensors. Since joining Cisco through the 2012 Meraki acquisition, George has been instrumental in developing new product categories and expanding into new markets. With a background in sales engineering at Avaya and Nortel, George holds a Bachelor's degree in Internet Engineering from the University of Exeter. He lives in San Francisco and enjoys designing sensor systems for optimizing race car performance in his spare time.Meraki Physical Security Solutions pageSmart Cameras Product page
'Duh' was a common phase when I was an adolescent. Kids used it in a not-so-nice way to let the other person know that what they were stating was obvious. In all of my years in customer experience management, it never occurred to me to consider the impact of partnerships on CX. If you think about it, it's a 'duh.' On today's show, I'm excited to introduce Theresa Caragol, who has authored Partnering Success: The Force Multiplier to Achieve Exponential Growth. Theresa shares powerful insights on how to move beyond “random acts of partnering” and build intentional strategies that drive meaningful business outcomes. We explore Achieve Unite's three-part framework—talent development, ecosystem strategy, and profitable growth programs—and its role in fostering successful partnerships. Other key topics include: Why strategic partnerships are essential to delivering exceptional customer experiences. Common misconceptions leaders have about partnerships and how to uncover gaps in their strategies. The concept of “partner lifetime value” versus “customer lifetime value” and the unique benefits of prioritizing it. Tune in to learn how to create partnerships that not only fuel growth but also elevate your customer experience to the next level! Show Notes: 2025 Partnering Trends: https://www.linkedin.com/pulse/2025-partnering-success-trends-theresa-caragol-bc7mf/?trackingId=O%2F4Y2pViSJa%2BFsYtopOTpw%3D%3D Link to what we would tell our younger selves: https://www.linkedin.com/pulse/letter-our-younger-selves-theresa-caragol-czzoe/?trackingId=01m35CVRRhuwhlMSwAbtyQ%3D%3D All the partnering success monthly editions https://www.linkedin.com/newsletters/6932307608557010944/ Partnering Success book for order: https://theresacaragol.com/partnering-success-book/ Press release Partnering success book: https://www.einpresswire.com/article/739586771/theresa-caragol-s-new-book-shows-how-strategic-partnerships-drive-today-s-business-success Meet Theresa Theresa Caragol is the Founder and CEO of AchieveUnite Inc. A visionary leader with over 20 years of experience in global partnerships and strategic alliances valued at $500M+. She has driven business growth across 50+ countries through innovative collaboration. Theresa is passionate about empowering leaders through growth, trust, and collaboration. With expertise in leadership development, emotional intelligence, and partnerships, Theresa has trained thousands in leadership, channel, and partnering best practices. She also designs programs for companies, associations, and universities. A sought-after speaker and author of Partnering Success: The Force Multiplier to Achieve Exponential Growth (Amazon #1 New Release and best seller in 20+ categories), Theresa has held executive roles at Extreme Networks, Ciena, and Nortel. She holds an MBA, an Executive Master's in Leadership, and an executive coaching certification.
Welcome back to The Cash Rich Exit Podcast! I'm your host Colleen O'Connell-Campbell, here to guide you, the Self-Made Nation, through the strategies and stories that lead to successful business exits. In this episode, I'm joined by Boris Petkovic, Director at Sampford Advisors Inc., a leading M&A advisory firm specializing in technology companies. We chat about the dynamic world of mergers and acquisitions (M&A) in the tech sector, with insights tailored to entrepreneurs and founders aiming for a cash-rich exit.
Vidya Krishnan, Chief Learning Officer at Ericsson, combines her engineering experience, systems thinking, and love of learning to connect core upskilling with corporate strategy. For Vidya, learning at the speed of technology development requires a learning mindset and future-focused dynamic approach to jobs and skills. Vidya explains how a project marketplace enables internal talent mobility: redesigning work with a skills-focus; facilitating evolution to ‘resource fluidity'; and allowing organic shifts into emerging areas as employees gravitate towards where work is flowing. Vidya recommends stability management with change management. TAKEAWAYS [02:06] Vidya studies electrical engineering influenced by her family's engineering legacy. [03:16] Deeply admiring engineering and loving learning, Vidya admits she had ‘will before skill'. [04:14] Vidya promotes internships: good summertime feedback boosts her while some college studies challenge. [05:07] For personal reasons Vidya leaves AT&T joining Nortel (acquired by Ericsson) in Dallas. [06:19] Always an engineer, now focused on people's experiences in L&D, Vidya loves teaching. [08:24] Learning is as the heart of every transformation for Vidya's team and workplace. [09:19] Learning even more from failure, by addressing both shame and ignorance after mistakes. [11:11] Technology and people are inherently upgradable—ongoing learning at a tech company. [12:34] How engineers need "power skills" like storytelling and managing stakeholders. [14:05] Looking creatively to other industries, like aviation, to solve engineering challenges. [16:49] Vidya has a double life for three years learning and networking at learning conferences. [18:54] Managers want her to advance in engineering, but Vidya is determined to change field. [19:45] Vidya overcomes self-doubt and family concerns while transitioning her career. [21:15] After three years, Vidya transitions horizontally into technical training for customers. [22:56] Becoming a studio offering digital learning using multimedia and experiential techniques. [23:41] How to create capabilities that customers will pay for and employees value. [27:00] Systems thinking to describe work's three dimensions: digital ecosystem, business system, and culture system. [30:14] A systems vs programmatic approach to work is strategic and natural at a tech company. [31:20] Skills development is vital and therefore must be connected to company strategy. [33:21] Constructing a framework where skills are derivative of corporate strategy. [34:20] Starting with the one skill that is most consequential to the strategy—less is more. [36:20] Two sets of skills—global critical skills (top down) and job role skills (bottom up). [37:30] Digitalizing a job architecture starts development of a skills taxonomy. [38:23] Getting on the skills games board through credentialing and contribution. [39:13] To be future focused, skills and job roles are digitalized into a relational database. [40:40] Skills' journey phases: initialize, mobilize, and capitalize advancing with winnable games. [43:10] "Resource fluidity" is where employees' skills are not confined to their job role—reskill and constantly redeploy. [44:45] A talent marketplace that is a project marketplace redesigns work to put skills to work. [47:43] Disaggregating work into projects enables work packages doable outside of people's day jobs—a third space—to develop new skills. [50:30] Enabling employees to gravitate towards emerging areas from eroding areas. [51:35] The hypothesis that progressive career reinvention at scale will pay for itself. [52:25] A project marketplace creates capability and expands capacity. [54:50] Partnership is the new leadership, and co-creation and co-ownership are key to execution. [56:10] Stability management needs to accompany change management. [57:16] How business cross-functionality can allow varied thinking and ‘wicked' problem solving. [58:13] Project marketplace decouples work from many traditional boundaries. [01:00:21] IMMEDIATE ACTION TIP: Start now. Start small with one critical skill. Connect it to strategy, which is done systematically. RESOURCES Vidya Krishnan on LinkedIn Ericsson.com Books mentioned: Range by David Epstein The Problem with Change by Ashley Goodall Reinventing Organizations by Frederic Lalou QUOTES (edited) “If we give people the opportunity to put their skills to work, this is actually very healthy for the company because we are organically self-shaping away from eroding areas into emerging areas …people naturally gravitating to where the work is flowing.” “You have a dynamic platform that's digitalized for jobs and skills to stay in lockstep with industry evolution: what's emerging, what's eroding, and for that stuff to easily automatically flow through every other system in the company where people are making decisions about who to hire, how to evolve their career, how to specify the requirements for this requisition, what job roles need to go out the window, what new job roles need to be introduced.” “How do you put learning in the flow of work and work in the flow of learning so that it's happening to people experientially?” “Work has three dimensions: there's an ecosystem, a business system and a culture system.” “The logic was that if things that are vital should be systematic rather than programmatic so that they happen no matter what, because that's what vital things should do. And then you fundamentally believe that skills are vital, as I do, because they are what connect strategy to execution. So if you believe that, then it follows you must take a systematic approach.” “Strategy without skills is a daydream. Skills and execution without strategy is a nightmare.” “Capabilities are what create execution of the strategy.” “It's a means to an end. What's the end? It's to execute strategy. Therefore, it has to be systematically connected to strategy.” “Partnership is a new leadership and co creation and co ownership is actually the key to execution, which is not clean and it may be a little bit messy.”
“Take micro steps and achieve uncommon success.” “Build supportive communities and extend grace.” “Define success on your own terms and embrace uniqueness.” Chapters: 00:00 Introduction: Edwige Robinson's Journey 02:45 Believe It's Possible: Conquering Mountains and Achieving Uncommon Success 05:15 The Power of Micro Steps and Momentum 10:03 Building Supportive Communities and Extending Grace 16:04 Defining Success on Your Own Terms 21:13 Assuming Positive Intent and Choosing Love in the Workplace 25:05 Creating Your Own Path and Making a Positive Impact Episode Summary: Edwige Robinson, author of 'Believe It's Possible,' shares her insights on achieving success and embracing your uniqueness. She emphasizes the importance of taking micro steps, building supportive communities, and defining success on your own terms. Edwige encourages listeners to extend grace, assume positive intent, and choose love in the workplace. She reminds us that we have the power to create our own path and make a positive impact on others. Her book serves as a guide to help readers conquer their mountains, blaze their trails, and achieve uncommon success. R.O.G. Takeaway Tips: Take micro steps and embrace the momentum of small wins to achieve success. Build supportive communities and surround yourself with a personal board of directors. Define success on your own terms and embrace what makes you different. Extend grace, assume positive intent, and choose love in the workplace. You have the power to create your own path and make a positive impact on others. Guest Bio: Edwige A. Robinson is a transformative force in the world of technology. Recognized as a subject matter expert, speaker, and visionary, Edwige seamlessly combines her engineering proficiency, technological acumen, and business expertise to bring the future to the present for both her team and customers. One of her superpowers is her ability to take complex ideas and simplify them to enable accelerated business growth. Her collaborative approach across Fortune 100 enterprises has proven to be a winning strategy for transformation. With over 27 years in telecommunications and technology, she specializes in leading strategic initiatives that drive transformative change within Fortune 100 companies. In her previous role, at industry leaders like T-Mobile, Edwige directed multi-billion-dollar projects in engineering, operations, and risk management, focusing on operational excellence, cost efficiency, and rapid market deployment. Moreover, in telecom giants like CommScope, Verizon Wireless, Nortel, AT&T, and Comcast NBC Universal, Edwige has honed her ability to adapt quickly to market shifts and evolve legacy systems into agile, efficient operations. Her journey in technology began as a Field Technician, navigating the streets and scaling rooftops in Washington, D.C. It was in these humble beginnings that she realized the impact on customer experience and the power of strategic planning. Today, acknowledged as the third-ranked leader in Telco and Innovation by Mobile Magazine and a recipient of the 30 Black Stars Pinnacle Award, Edwige's impact extends globally. She's recognized in Crain's 2023 Chicago Business Notable Women in STEM, a member of Forbes Magazine Technology Council, and listed in Onalytica's Who's Who in 5G, and March 8's top 100 women in Technology. Edwige is also a member of the Executive Leadership Council, which enables Black executives to positively impact business and their communities. Beyond her professional achievements, Edwige is a beacon of hope and courage. Recognized by Aleria Tech as one of the “Awesome Black Women Everyone Should Know” and a mentor for the 1 million STEM women, she exemplifies the possibilities that arise with the right mentors, guidance, and courage. She is a sought-after speaker at global tech conferences as well as at AfroTech and Grace Hopper Conferences. Edwige recently released her book, Believe It's Possible. A narrative of hope, courage, leadership, and the unwavering belief in the potential within each individual. Resources: Be your own hero - Edwige A Robinson, Sr. Vice President at T-Mobile Wednesday Live! with Edwige Robinson Edwige A. Robinson, As triple minority leader in Tech - Navigating the Technology Realm Edwige Robinson - Global Motivational Speaker How to Become a Leader in Technology Edwige Robinson's Website Edwige Robinson on Twitter/X (@Edwigerobinson) Edwige Robinson on Instagram (@edwigerobinson) Edwige Robinson on TikTok (@Believeitspossible8) Edwige Robinson on Linkedin (in/edwigearobinson) Linkedin newsletter for Edwige Robinson Where to find R.O.G. Podcast: R.O.G on YouTube R.O.G on Apple Podcasts R.O.G on Spotify How diverse is your network? N.D.I. Network Diversity Index What is your Generosity Style? Generosity Quiz Credits: Edwige Robinson, Sheep Jam Productions, Host Shannon Cassidy, Bridge Between, Inc. Coming Next: Please join us next week, Episode 200, Host, Shannon Cassidy.
5G technology is revolutionizing enterprise computing by enhancing data movement and connectivity. In this episode, Bill sits down with Jim Brisimitzis, Founder and General Partner at 5G Open Innovation Lab, to explore his career from Nortel to Microsoft and the transformative potential of 5G technology. Jim discusses the evolution of private 5G networks, enterprise use cases, and the critical role of connectivity in driving innovation.---------Key Quotes: “My belief is this moment of AI, the evolution of 5G, the emergence of private networks, and edge as opportunities is truly a transformation point for the industry.”“The network is evolutionary, but the use cases on the backend of those networks that they're now enabled is revolutionary.”“I've seen these major waves of technology evolutions that got me really excited about 5G and Edge.”--------Timestamps: (02:00) Jim's career journey(05:48) What is the 5G Open Innovation Lab?(19:41) Private 5G vs. Wi-Fi in Enterprises(25:02) The private 5G network: Evolutionary or revolutionary?(31:42) Automation and workforce resistance(34:30) Addressing the silver tsunami(37:02) The role of technology in knowledge transfer(40:26) Jim's key lessons learned--------Sponsor:Over the Edge is brought to you by Dell Technologies to unlock the potential of your infrastructure with edge solutions. From hardware and software to data and operations, across your entire multi-cloud environment, we're here to help you simplify your edge so you can generate more value. Learn more by visiting dell.com/edge for more information or click on the link in the show notes.--------Credits:Over the Edge is hosted by Bill Pfeifer, and was created by Matt Trifiro and Ian Faison. Executive producers are Matt Trifiro, Ian Faison, Jon Libbey and Kyle Rusca. The show producer is Erin Stenhouse. The audio engineer is Brian Thomas. Additional production support from Elisabeth Plutko.--------Links:Follow Bill on LinkedInFollow Jim on LinkedInEdge Solutions | Dell Technologies
Alex Emmanuel is a UK-born, Canadian Expat living in New York City who went to work his way up at several start-ups (Skillshare, Grailed, etc.) before going all in with some friends to co-found a gaming app called 1v1me (@1v1meapp) that successfully raised a Series A while also being profitable.He joins Ara on this week's episode of #TheTamilCreator to discuss wanting to have gone to culinary school, how engineering was a tool that allowed him to pursue his passion of creating technology, prioritizing education over compensation early on in his career, growing his business 77% MoM (Month over Month) over the first 13 months of operations ($14,000 in sales for the first month to over $3 million in a recent month), why he opted to raise money vs bootstrapping, and so much more.Follow Alex:- LinkedIn (https://www.linkedin.com/in/alexander-emmanuel/) Timestamps00:19 - Ara introduces this week's guest, Alexander Emmanuel01:28 - Alex speaks on growing up in Ottawa; moving to bigger cities like NY02:37 - The impact of his parents working for Nortel/in the tech scene03:48 - Growing up in a tight-knit family; cousins are like siblings04:19 - Getting laid off and moving to New York within a span of two weeks06:14 - How the first iPhone sparked Alex's passion for engineering09:14 - Carleton having an underrated engineering school10:50 - Could he have achieved the same success in Toronto that he's seen in NY?13:44 - Staying at multiple companies for long periods before starting his own venture16:30 - The moment he decided to start his own company23:37 - How his company's staking model works24:11 - Biggest factors that have contributed to his company's success27:54 - The game titles he works with (Madden, NBA 2K, Call of Duty)29:16 - Not needing licensing due to fair use laws30:51 - Why Alex opts for raising money over bootstrapping34:09 - His learning habits operating a 24/7 business; doing36:11 - How he handles having to be switched on all the time; being intentional38:39 - Learning lessons during the course of his career; why timing is everything41:36 - The Tamil community in New York; and food spots43:59 - Advice he would give his 16-year-old self; from lazy to disciplined45:09 - The personal legacy he wants to be remembered for by friends and family46:03 - Creator Confessions52:19 - The Wrap UpIntro MusicProduced And Mixed By:- The Tamil Creator- YanchanWritten By:- Aravinthan Ehamparam- Yanchan Rajmohan Support the Show.
Gain a fresh perspective on how precious metals can anchor your financial strategy amidst global economic shifts with Keith Weiner as he challenges conventional financial wisdom in this episode. So tune in to redefine your investment approach and secure your financial independence with the timeless allure of gold! Key Takeaways To Listen For Why gold is considered a stable and reliable asset in the global economy How current financial systems can lead to economic instability and devaluation of currency Benefits of returning to a gold standard to stabilize the economy Practical advice on how to incorporate gold into your investment portfolio Predictions and insights into future economic trends and the role of precious metals Resources/Links Mentioned In This Episode Toronto Stock Exchange World Gold Council The Innovator's Dilemma by Clayton M. Christensen | Paperback Co-Opetition by Adam M. Brandenburger and Barry J. Nalebuff | Paperback, Kindle, and Hardcover About Keith Weiner Keith Weiner is the CEO of Monetary Metals. He is a serial entrepreneur who aims to transform perceptions of gold. After founding DiamondWare, sold to Nortel in 2008, he disrupted the notion of gold as a stagnant asset by creating Monetary Metals, the Gold Yield Marketplace™. Weiner emphasizes earning interest in gold as key to financial revitalization. With expertise in economics and entrepreneurship, he is sought after by global entities like central bankers and investment conferences. Connect with Keith Website: Monetary Metals | Gold Standard Institute X: @kweiner01 Connect With Us If you're looking to invest your hard-earned money into cash-flowing, value-added assets, reach out to us at https://bobocapitalventures.com/. Follow Keith's social media pages LinkedIn: Keith Borie Investor Club: Secret Passive Cashflow Investors Club Facebook: Keith Borie X: @BoboLlc80554
Poonacha Machaiah is the CEO of The Chopra Foundation, dedicated to improving health, social and planetary wellbeing. Co-founder of Seva.Love the metaverse platform for wellbeing and ChopraX, a venture platform backing transformative entrepreneurs reimagining the future of health and wellbeing, along with world-renowned mind-body medicine pioneer and New York Times best-selling author Deepak Chopra, MD. He has co-founded initiatives such as NeverAlone® to address mental well-being and suicide prevention. Co-founded CIRCA®, an anxiety management platform, along with Srini Pillay, MD — Harvard-trained psychiatrist and brain researcher, and Cyberhuman.ai, a personalized AI platform for optimizing health and wellness. He is on the board of transformative companies such as The Healing Company, Beacon Media, Limitless Minds and Reulay. He has also held senior management positions at Nortel, Iridium, Motorola and Sasken. He holds an MBA from the College of William and Mary, and a Bachelor of Science in Computer Science and Engineering. Twitter: @thepoonacha Instagram: @poonacha LinkedIn: https://www.linkedin.com/in/poonachamachaiah/ Katie Chonacas Buy Art: https://www.chonacas.com/links/ Website: https://www.chonacas.com/ X: https://twitter.com/katiechonacas IG: https://www.instagram.com/chonacas/ LinkedIn: https://www.linkedin.com/in/katiechonacas/ FB: https://www.facebook.com/KyriakiChonacas
Au menu de votre magazine audio dédié à la saine planification financière : Fiscalité, économie et investissement. Nous rejoignons le planificateur financier Antoine Chaume en Californie. Entre deux sessions de formation, il prend le temps de nous expliquer les conséquences du budget Freeland sur les propriétaires de multi-logements et investisseurs boursiers qui se retrouveront avec des augmentations d'impôt sur le gain en capital. A ce sujet, à une époque pas si lointaine, des centaines de milliers d'actionnaires de Nortel, se retenaient de ne pas revendre leur titre chouchou de peur de déclencher des impôts. Isabelle Juneau et sa capsule Origine retrace l'histoire de l'implosion de ce fleuron canadien des télécoms. Quant à l'économiste Francis Gosselin, il explique dans quelle mesure l'inflation s'apaise presque partout dans le monde et pourquoi, nous avons de bonnes raisons d'être optimistes quant aux perspectives économiques et des baisses prochaines des taux directeurs. Enfin, notre question du beau-frère : Provient de Charles de Lavaltrie : Existe-t-il de bonnes dettes?
In this episode I sit down with a dividend investor, we talk about the benefits of dividend investing, why you should get started sooner than later, and some of his picks when it comes to dividend stocks.My guest today is Russ Knopf the creator of the website Dapper Dividends and his youtube channel of the same name. Russ served in the US Navy, and today lives near Chicago with his wife and two kids. Russ is a dividend investor so naturally we discuss dividend investing in today's episode.I also cover the following topics in this episode:- How did you get interested in dividends?- How do you select dividend stocks?- I share my Nortel story- Understanding the key fundamentals when it comes to investing- What do you tell people that are still waiting to start investing?- Why it's better to start investing sooner- Dividend kings and dividend aristocrats- Concerns are about dividend reductions- Importance of taking a long-term perspective- What is a good number of stocks to hold?- The high cost of fees (MERs) for mutual funds, index funds, ETFs- Why investing isn't complicated- What stocks are you interested in now? Russ s website: https://dapperdividends.com/ Russ's YouTube channel: https://www.youtube.com/channel/UCxeYC4WYMvh33SqKo9NMHLwDisclaimer: The views and opinions shared on this channel are for informational and educational purposes only. Simply Investing Incorporated nor the author and guests shall be liable for any loss of profit or any commercial damages, including but not limited to incidental, special, consequential, or other damages. Investors should confirm any data before making stock buy/sell decisions. Our staff and editor may hold at any given time securities mentioned in this video/course/report/presentation/platform. The final decision to buy or sell any stock is yours; please do your own due diligence. Stock buy or sell decisions are based on many factors including your own risk tolerance. When in doubt please consult a professional advisor. No advice on the buying and selling of specific securities is provided. All trademarks, trade names, or logos mentioned or used are the property of their respective owners. For our full legal disclaimer, please visit our website.
Kinta Gates is the Vice President of Supply Chain and Operations at Glossier Inc., where she leads the company's global operations and supply chain strategies. With a career spanning several key roles in the beauty and food industries, Kinta has established herself as a leader in operational excellence, strategic planning, and diversity, equity, and inclusion (DEI) initiatives.Before her tenure at Glossier, Kinta made significant contributions to Thrive Causemetics Inc. as a Senior Director, where she excelled in enhancing supply chain operations and implementing strategic DEI plans. Kinta's professional journey includes impactful positions at notable companies such as Mars. Her achievements include developing business-specific integrated planning processes, overseeing fulfillment network expansion projects, and leading supplier performance management. Kinta has been recognized for her leadership in DEI, being honored by the Positive Results Corporation and named one of the “50 Phenomenal Black Women Engineers” by the Los Angeles Council of Black Professional Engineers.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Kinta Gates shares her journey in the logistics space and provides valuable insights into the challenges and opportunities in the industry. She discusses the importance of leadership in supply chain, the impact of cost pressures on supply chain operations, and the role of technology, particularly AI, in optimizing supply chain processes. Kinta also offers advice for brands looking to expand into physical retail and emphasizes the need for collaboration and understanding across different functions within an organization.HIGHLIGHTS[00:03:06] Kinta's journey in the logistics space[00:11:08] The importance of practical experience in supply chain leadership[00:15:31] Chief supply chain officers being tapped for CEO positions[00:16:39] Supply chain becoming more recognized and appreciated[00:19:30] The tripled importance of supply chain in delivering customer value[00:21:29] The need for supply chain to be involved in decision-making and enhancing customer experience[00:23:04] The pressure on companies to optimize their supply chains[00:25:46] The excitement about AI and machine learning in supply chain[00:27:08] The goal of becoming responsive rather than reactive in supply chain[00:29:37] The need for supply chain professionals to educate others[00:32:56] The power of the human component in supply chain[00:38:08] Lessons learned and advice for brands expanding into physical retailQUOTES[00:00:25] "The human component of supply chain is just as powerful as any system or any process. That's the magic."[00:09:51] "There's so much value in knowing what that feels like from both sides. From being within the working team and being a functional leader of an organization."[00:21:29] "Leave space for it to absolutely rock your world. Leave space for this to absolutely disrupt your supply chain."Find out more about Kinta Gates in the link below:LinkedIn: https://www.linkedin.com/in/kintacgates/TAGSNinaad Acharya, Dan Coll, eCom Logistics Podcast, Fulfillment IQ, Kinta Gates, eCom Logistics Nation, eCommerce logistics insights, trends, successes, challenges, leaders, innovators, supply chain, operations, Glossier, global operations, supply chain strategies, beauty, food industries, operational excellence, strategic planning, DEI initiatives, Thrive Cosmetics, senior director, supply chain operations, strategic DEI plans, positive results corporation, 50 phenomenal black women engineers, LA council of black professional engineers, inventory analyst, Nortel network, co-op program, telecom, demand planning, forecast analyst, retail, inventory management, Mars, leadership, systems, technology, AI, machine learning, data, CFO, CCO, customer experience, physical retail expansion, lessons learned, advice, retail compliance, supply chain talent, LinkedIn, engage, connect, coffee, eCom Logistics Podcast, genuine insights, supply chain journey, 3PLs, VCs, 5 star rating, feedback, Fulfillment IQ, logistics, eCommerce, practical insights, Google
VISIT HTTP://PETERNAVARRO.SUBSTACK.COM FOR THE TRANSCIPT AND MORE! PLEASE WRITE A REVIEW -- AND SPARE ME THE PRISON JOKES LIBTARDS. One of the geopolitical risks that Nvidia itself faces TODAY is from Communist China. For starters, China accounts for about 25% of Nvidia's revenue for its data center business, which is the largest operation at the company. Anything from increased sanctions on China to a catastrophic war with Taiwan would obviously hit Nvidia hard. Perhaps the biggest threat, however, is the US government – and rightly so. Right now, the Biden administration is trying to curb Communist China's access to technology, and specifically AI which China intends to fully use for military uses. In thumbing its nose at those sanctions by running and runs around those sanctions, Nvidia risks a crackdown that, truth be told is long overdue. As to why the Biden regime continues to allow the Chinese military and state researched institutes of artificial intelligence to continue to buy the coveted A100 and H 100 Nvidia chips is a mystery.
The CEO of The Chopra Foundation shares global mental health and wellness initiatives, the importance of intentional intergenerational living and the seven principles of healthy living. About Poonacha Poonacha Machaiah is the CEO of The Chopra Foundation, dedicated to improving health, social, and planetary wellbeing—co-founder and CEO of Seva.Love the metaverse platform for wellbeing and ChopraX, a venture studio backing transformative entrepreneurs reimagining the future of health and wellbeing, along with world-renowned mind-body medicine pioneer and New York Times best-selling author Deepak Chopra, MD. He has co-founded initiatives such as NeverAlone® to address mental well-being and suicide prevention. Co-founded CIRCA®, an anxiety management platform, along with Srini Pillay, MD - Harvard-trained psychiatrist and brain researcher. He is also the founder of Cyberhuman.AI, the personal AI digital wellbeing twin. He is on the board of transformative companies such as The Healing Company, Beacon Media, Limitless Minds, and Reulay. He has also held senior management positions at Nortel, Iridium, Motorola, and Sasken. He holds an MBA from the College of William and Mary and a Bachelor of Science in Computer Science and Engineering. Key Takeaways The three core focus areas of The Chopra Foundation are Mental Health, Longevity (healthspan versus lifespan) and Conscious Leadership. Mental health is a silent pandemic. The second leading cause of death among young adults is death by suicide. It is a “bookend” problem—effecting the very young and very old. The science behind equine therapy is solid. The goal of the Healing Power of Horses initiative, in partnership with Stella McCartney, is to create a global network of equine therapy and therapists. Intergenerational living needs to be integrated into the design of cities and communities. Combining the wisdom of age and the biology of youth is peak living. Seva.Love is the global metaverse for wellbeing platform offering a next generation meditation experience. The Chopra Center's Seven Principles for Healthy Living: 1. Nourish your body, 2. Integrate movement, 3. Manage negative emotions, 4. Develop a mind-body practice, 5. Prioritize sleep, 6. Connect with community, and 7. Connect with nature.
Join host Dann'E'Williams on the Owner's Pride Podcast for an exhilarating ride with special guest Mark Dill, a renowned auto racing historian and author. This episode, titled "Revving Up Stories with Mark Dill: From Indy 500 Dreams to Racing Historian," delves into the captivating world of auto racing through the eyes of Mark Dill. Growing up with a burning passion for the racetrack, Mark shares his journey from his first enthralling experience at the Indianapolis 500 to becoming a celebrated figure in the world of auto racing. We explore his formative years, tracing his path from a young enthusiast to a seasoned professional, and discuss how his early experiences fueled his lifelong fascination with this high-speed sport. Mark's academic pursuits at Indiana University, where he earned a degree in journalism and PR, laid the groundwork for his impressive career. We take a deep dive into his trajectory from college to becoming the Vice President of Marketing for major publicly traded companies like AT&T and Nortel. Listeners will get an insider's view of his role in setting up the notable Nortel sponsorship in 1997 – a pivotal year when Arie Luyendyk and Scott Goodyear, both adorned with Nortel sponsorship, clinched first and second places at the Indy 500, allowing Mark the unforgettable experience of celebrating in the winner's circle and drinking the milk! Beyond the corporate world, we explore Mark's profound contributions to historic writing and his personal racing experiences in the SCCA. Discover how these experiences not only shaped his perspective on racing but also influenced his compelling writing style. Mark's books,The Legend of the First Super Speedway and The Master Driver of the World, offer an incredible journey through the lens of characters like Barney and George, immersing readers in the rich tapestry of auto racing history. In this episode, we invite you to pick up his books and join us on this amazing journey, tracing the high-octane path of a true racing aficionado. Whether you're a die-hard racing fan or just love a good story, this episode of the Owner's Pride Podcast with Dann'E'Williams and Mark Dill is an absolute must-listen!
New episodes launch next Wednesday, Jan 24, 2024. Today, we are revisiting the legendary CX Solution Architect Meagan Thai of Telarus. We discuss how Omni-channel is still so critical to understand, what some of the latest trends partners need to be aware of, and huge tips for more success when talking to customers to put yourself in their shoes! Can you believe that we're already at 100 episodes? While we go and ramp up and get ready for season three, we're gonna take you back, listen to some of the great moments in these past episodes. So stay tuned as we take you back to season one and two. (upbeat music) – Hey everybody, welcome back to a brand new episode today. We're talking about how to unleash CX excellence and journey into the omni-channel world. Today we have on the wonderful, the amazing, Meagan Thai also been called legendary, CX solution architect of Telarus Meagan thanks for coming on and doing this. – Thank you, Josh, good to be here. Does that mean I'm old? – No, no, no, ageless, ageless, timeless, whatever you wanna call it. Meagan I wanna kick this off first about you. I want everybody to get to know you, right? We always talk about what are people's journeys, how do they get into this? So let's hear your journey, what's been your path into this space? Did you always set out to do this? Did you stumble into this? Love to hear it. – Yeah, never would have imagined I'd be doing this decades ago. So yes, the legendary, I've been around it, been around for a few decades. I don't think people know this about me, but I have a degree in child development. So I used to work in that industry. Now some people will say, “Oh, it comes in handy for what you do these days.” But I was in that industry earlier on, my 20s, early 20s, and thought, you know what? The parents were kind of difficult to manage. The kids were great, but the parents not so much. I wanted to change and I got a break into sales from a family member, says, “You know, I think you'd be good. We'll come in, we'll train you on how to do this.” I'm thinking sales, what? Okay. So I went in, I was groomed, and back then it was a cable harnessing company. We started manufacturing cables and wire harnesses for Nortel, Meridian Systems, that kind of stuff. Little did I know that was going to be my path, right? So I got my first shot in sales doing that and I would do account management, direct selling, and didn't really enjoy direct selling so much. And then I got a taste for partner selling, what we call the channel today. But back then it was so new and this is probably in 2001. Back then it was called Alliance. It was an Alliance partner program. And no one knew what it was, including the team that was hired. But when I started getting a taste for, “Hey, how do you help partners sell this technology?” And it was T1s and DSL, right? Internet services back then. And I just enjoyed it because I loved working with partners hand in hand, and I can go to the partner and say, “Hey, where's this order?” Put pressure on them versus putting the pressure on me to get the order from the customer. But I really just enjoyed the relationship and the educating and just working side by side with the partner for the same goal. And the rest is history. So I've been doing that for, gosh, what 20 plus years now selling in the channel. – Love it, love it. Nortel, oh man, it sucks you in. It sucks you in whether you plan on it or not. – That's right. – So let's talk about, all right, here we are in 2023. We've had a lot of episodes where we talk about different segments of contact center and customer experience. We've talked workforce management. We've talked all these different things. What does omni-channel mean if we're just defining this here? In 2023, but also, why is it still so important? – Yeah, it absolutely is important. It's funny because, so when I started with Telarus about five years ago and back in 2018, we had to properly define what omni-channel meant. You know, it's a way to seamlessly move your customer interactions between different channels of communications, whether it's voice, SMS, chat, whatever, move them around seamlessly without losing contact with that customer. Hugely important, it still is today. But I remember back then, we would define it as, you know, what does it really mean to be omni-channel versus multi-channel? Today, I think it's a little bit different. It's starting to pivot. The omni-channel word is still out there and is still being used anonymously with CCAS or contact center. So I hear partners all the time, as soon as they start talking about contact center technology, they mention omni-channel. But what I think we need to realize, and it's really important is, and our vendors are starting to do this, whether they may not say channel anymore, it is still omni as far as the transactions go, but they're starting to say words like interactions and engagements, not so much channel. To me, I think, I agree with that. To me, it is still important to understand as a business, what different types of communication methods do you need to deliver to your customers, to the outside world? So again, I use the word channel still, right? But interaction and engagements, I think more defined what that means. So that's really important. Now, back then too, we were really, really focused more on the voice piece and being able to move voice to chat to SMS. Now we're starting to hear more about the digital interactions, digital channels, right? It's all about what can we do at the front door, whether it's a web chat or a chat bot, whether it's social media, it's texting, because that's how people communicate these days. Voice is still important. Josh, you and I worked a deal years ago where this customer was gonna cut out voice entirely and we thought, are you crazy? No, don't do that. Because they were having issues with that and the feedback from their customers were, we need someone to call and talk to live. So we still want that voice channel or that voice interaction. But what I'm starting to see as far as the speak goes or the language in our industry, is more about interactions and engagements and how do we capture that? How do we continue to move it from different channels or different interactions seamlessly? So that's still important. I honestly think it's super, super important now because think about how we communicate at a personal level. And that has continued to increase as far as the expectations, right? So as you and I are just regular customers, but we're dealing personally with one another or with our brands and services, I think it's even more important now to have omni-channel or omni-digital channels or digital interactions, because we're so used to having everything at our fingertips. And I think as regular consumers like you and I, the technology that's out there, we know it's improving over time, it's faster, it's more intelligent. We want answers now, we want it in real time, we want it fast, we don't have to talk to multiple people or have multiple interactions to get what we want, any of our issues resolved really. So I think that's what's driving it. And that's why it continues to be so much more important because we know technology is there, it's getting better in order to get us the information that we need and the answers and our issues resolved in real time, faster. – I mean, I think you bring up a great point too of, it's about what is changing, right? And I'm gonna jump now into a little bit about trends, things that you're seeing in there. And I think you bring up this thing of whether it's right or wrong to expect an answer right now, that's the precedent that's been set, that really great customer experience is something that can get me an answer quickly, right? Regardless of what the answer is, how it's handled, that's a different conversation, but there is that expectation. So I'm curious from your perspective, right? As we talk about trends and we jump into that, what do you see now, right? Is it us having to pull customers forward? Is it customers coming to us saying how I do this or just what are the trends that you're seeing overall? – Yeah, so I'm gonna get you the buzzwords in a minute now, we're gonna talk a little bit about that. Okay, but before that, as we're talking about trends and what I'm seeing too, and we keep saying CX, CX, right? Cause we've been talking about customer experience forever, but I want the audience to know that it's more than just CX now. It is about the X experience, but it's not just customer experience. It's in healthcare, you're looking at patient experience, PX, right? In the finance world with credit unions, they call their clients members, the member experience. And then what's even more important is we have to remember it's the internal experience as well. So you've got the employees, the agents. So all of these, right? EX, AX, PX, MX, all these Xs, it's all about the experience. So whether you're an outside client or you're an internal employee handling those interactions for the clients. So I think that's one thing we have to be aware of. And so I think that one of the trend is that CX, that acronym is still being used quite a bit, but it's expanded beyond that. Now the buzzwords though, the hottest and latest things are the trends are AI. AI, artificial intelligence, chat GPT, generative AI, all these buzzwords. So years ago, we were talking about AI, but we would always say, you know what? AI is pretty complex. So if you've got customers bringing up the term AI, just come to us, we'll talk to them. And that is still the message. It is still very complex. It has grown and improved and advanced. Now it's like AI on steroids. I don't know what it's gonna look like a few years from now because it's vastly changing. And of course there are people who are afraid of what AI can do, right? Is it secure? You know, within any new technology, you've got people who are looking to scam you so they can always use that technology to their advantage. So we still have to be careful of course, but it is amazing what it can do. So the trends that I'm seeing now, a few things, is using AI, generative AI to summarize things. So a lot of our vendors are coming out now and leveraging open AI or some other type of a chat GPT or any type of AI platform to enhance their own AI capabilities. And so one of three things I'm seeing as trends with this, one is summarizing meetings. You can take a whole hour meeting and put it now into one paragraph that tells you, oh, these were the key points we talked about. Here are the next steps. Done, right? Amazing. So I'm seeing that quite a bit as a trend from our vendors in the contact center space that's saying, hey, we offer this now. The other thing I see is conversational AI, right? So a lot of self-servicing, for me personally, I love this, as long as it works well, but being able to provide a voice interactive, or maybe it's a chat bot that's very interactive, right? So it's two ways. But the idea is the conversational AI is more of a speech recognizing, right? Maybe it can do some voice biometrics to authenticate a user. But that's what's starting. Remember we talked about that whole digital interaction or engagement is conversational AI is a huge piece of that at the front door. So it could be a virtual assistant, virtual agent, whatever they call it, but it's very interactive and it understands your speech and it could address a lot of the mundane questions, right? But I think what's key is if you go that conversational AI route, you still need to have some sort of escalation to a live agent. Because if it's not providing the service or resolving your customer's issues, you want to have that capability, right? The ability is to go to a live agent and get that result by human, still top priority. The other thing is agent assist. So we've seen that thrown around a little bit in a couple of different ways. But in this term here, what I'm thinking as far as the trend goes is we're seeing a lot of vendors now saying, “Hey, how do we make our agents' lives easier, “our employees?” And I do see it twofold. I see it benefiting the agent, but I also see it benefiting the client, right? Getting all that. – It all matters, yeah. – Totally. But the idea is, so now we're using AI on the backend, we're listening in on the conversation, we're pulling keywords. We know that Josh is asking for, what is the latest rate? Can I refi? And it's pulling up for me as an agent. Maybe it's a link to a knowledge base. Maybe it's a PDF or something on the backend where it's, here's the trigger words. And it's presenting me as the agent with information so that I can help address Josh the customer. Information at my fingertips, so I don't have to go hunting around and stumble around and not be able to resolve the issue and have the client call back, right? So we're doing everything in real time, allowing our agents to be more efficient, be able to resolve things quicker. And at the end of that all, guess what? Now we're using AI to summarize what happened with this interaction so that me as an agent, I don't have to spend time, my full two or three minutes typing up my rap code, right? Or my disposition positions, or what's the next steps? What do I have to do? It's doing all that for me. So now it's presenting, again, summarizing, hey, you had this 10 minute conversation with Josh, here's what was resolved, here's the next step, the ticket is still open or not, it's closed, bam, you're done, and it presents it there. Now I can archive that little tidbit and be done with it and move on to my next engagement. I mean, it's all doing this again, remember, in real time, quickly, efficiently, more accurately. But regardless, I think it's helping both the agent side and the client side. – Well, I think it's interesting, right? I mean, you bring up a point of, it makes the agent experience better, or the employee experience better. And if you think about two things that that might solve for a business, one, we're helping people potentially onboard their agents faster, more effectively, more structured, more repeatable. But sometimes the biggest pain point in a contact center is attrition. And if we can do two things, we can help people onboard employees faster, but we can also make the employees lives better, then we can help with the attrition side of it, right? So maybe we're killing kind of two birds with one stone here. And I think all of that ends up in a better customer experience. So I think you bring up some really solid points there. – Yeah, absolutely. – So if we think about it then, if we look forward here, we're gonna jump to the future right away. If you take all that into consideration then, what's your prediction on what's coming? What is the future in regards to the CX side of it? – So, and this is just based on what I hear from our customers, right? A lot of customers are looking for everything to be all in one. I think that the future is gonna be further blending of UCaaS and contact center. A lot of our opportunities are what we call an all in one solution. Customers are saying, I need both. They're either leading in with contact center, and then saying, oh, by the way, we have back office users, hundreds of them that we need to tie into, or it's the other way around. Usually we see it come in being pulled through the contact center discussion, right? InUCaaS So we're starting to see this in our industry, whether our vendors are acquiring or building their own platforms, right? So if they're leading withUCaaS they're acquiring or building their own contact center or vice versa, or they're partnering very well with those other platforms that we know will work seamlessly between the two. So I think that's still gonna continue. That whole mix of UC, CC, that whole gray area, it's all gonna become one. It's just gonna be communications platform, or maybe an employee efficiency platform, or however you wanna call it, but I think it's gonna be all in one. What I'm also seeing is more of that discussion with the CRM, right? So we're seeing some CRM players out there who says, hey, we can do voice too. Why don't you do it all in one platform? And in the back of our minds, we think, hold on, your core is CRM. It's not voice. But they're attempting to do this. So I hear, and I'm starting to see, maybe this is the future. It would be nice for me, because I'm lazy, would be nice to have everything there, my fingertips, right, too many applications. I want one single pane. I want my CRM. I want my UCaaS I want my CCAS. I want everything all together. My forecasting, everything. Quality management. I want everything in one platform. So I see that will be the trend of the future. And I think it can be. I think what we're seeing in the industry, too, with what our vendors are starting to do, their business decisions, I think, will just lead us there. I don't know. I could be totally wrong, but it's just what I'm hearing from customers' expectations. – Yeah, I mean, it's just a changing landscape, too. I mean, but did you ever think that Slack would be doing voice or Twilio would be getting into these different, you know, everybody's getting into something different. So yeah, it's just, the lines are blurring, for sure. – Very much. – So let's talk about, let's get into some data around some deals, right? I think the part of the huge thing that you can offer is you see so many things. You talk to so many customers. You talk to so many partners. So let's first talk about industries and verticals. What are you seeing or where are you being brought into where you feel like there's a big room for improvement of these verticals need to improve their experience? And then what are really some of the challenges in that? – Mm-hmm. So I can tell you that most of my opportunities, I still see a lot in the finance world, the FinTech, the credit unions with multiple branches, not so much like the big, big well-known banks, but again, the regional banks with multiple locations. I still see a lot of that. I see a lot of healthcare and healthcare, again, not necessarily the big giant hospitals. Sometimes those do pop up, but more of the behavioral, mental behavioral healthcare clinics, for example, or maybe a regional hospital with a bunch of different clinics around them, or it could be rehab facilities, assisted living, nursing homes, things like that. And I think the challenge is that they have theirs, a lot of times they're on antiquated legacy on-prem systems or they don't have the infrastructure. So oftentimes we hear about, there are concerns about how do we migrate over? We've been on this platform. We knew we need to get off of it, but our infrastructure may not support it. So we have some analog, whether it's devices, life safety lines and whatnot that we need to roll into this project. How do we manage that piece and make sure everything goes seamlessly? So that's one thing. The other vertical that I love to hear from is manufacturing. I do still see that time to time pop up and I get excited because I know I can help them. I know that they're completely antiquated. But when we deal with an environment like that, what typically happens is they'll tell me, our demographics, our employees have been here for decades and they want a hard phone and they will not deviate. So we can't talk about a chat bot. First of all, the demographics that we're also servicing want to make a phone call and they want a live answer. They're not gonna touch a chat bot or a web chat or a voice recognition, any of that. They're not gonna text, they want live phone calls. And I said, that's fine, that's great. We can still support that. So, but it's interesting that you hear this and you feel good because you know you can help them out because they don't understand what technologies are in place today. So it's always fun to talk about, you know, what's the art of possibility, but the minute you hear them say, no, no, no, we want live answer, we're old school, we just want it in the cloud now, then you start changing that discussion and listen to what they have to say and accommodate what they have to say. You know, you're gonna get them in a better spot with improved customer experience and play experience and whatnot, but just you don't have to give them all the bells and whistles. So those are the challenges, but we also hear oftentimes from education, from automotive, retail. So it's the same industries that we've seen from time to time, but I would say the majority of the industries I speak with now is financial and healthcare, and it's all about self-servicing. It's all about automation and self-servicing. – If I'm a partner and I'm listening to this, is there any customers, right? You know, I'm thinking about, I got my existing customers, I got my maybe net new ones that I wanna go after and I wanna probe. Is there any industry that you would recommend not chasing or are you always finding a way to be able to help in any of these verticals? What's your two cents there? – I think we're always finding a way. You know, I think in the past, when it came to hospitality, we were very limited, especially as far as UCaaS goes. I think with Context Center, it's a little bit, we've got platforms that are a little bit more robust that can support that, but from a UCaaS perspective, it was always, oh no, stay away from hospitality because we cannot integrate into the property management software. That's changed now though. We do have some solid vendors in our portfolio that can solve for that, so don't be afraid to come to us with any hospitality opportunities. What's interesting too is we're starting, I had a call just this morning about CRM. We have a customer who's going after CRM, so we get asked that more and more these days. How do we, we need a CRM solution? And it's typically standalone. Maybe it's for ticketing or maybe it's a true CRM. Sometimes I'll get asked, can it be part of the solution itself? That actually is challenging. Having a CRM built into a Context Center or a UCaaS solution, we might have two that can do that. So, and then as far as a standalone CRM, we might have some options there too, maybe a couple different options or ones that we can help custom build. So I would say no industry, no vertical is impossible for us to help, but I think it depends on the technology. So if they are asking for CRM, let's just become more cautious of it. Talk to us though. Like don't be afraid to come to us with any opportunity. Chances are we can help you in some way. – Awesome. All right, let's get into the nuts and bolts of a deal. So walk me through, I think what we like to dissect in this part is really hearing about, you know, we keep customer names and partner names out of it. We can talk about, hey, I was brought into this situation. What was the problem? How did the conversation go? And then ultimately what did we end up doing? – Okay, so by the time we are brought in, what we would love to see though from the partner at least is do you have any insight as to why we've been talking to them, right? There's a reason why, what's that compelling reason? Give me some information, whatever you have, whether it's use your account, a website, I love getting a website just so I can go and poke around and see what industry they're in. What does it feel like to go through that experience and try to contact them, right? And see maybe where some of the missteps are. So that at a very minimum. Oftentimes I'll get, by the time a partner comes to me, he says, hey, I've got a call center opportunity. That to me is always a, aha, call center. He said call center. So now I need to go through the discovery process and figure out, can we do this with UCaaS Is it just voice? Do we need to go full on contact center, right? Because they don't know. Sometimes when they hear call center from their customer, they get excited and they think, it's a contact center opportunity, it might not be. So we have to go through that discovery. So by the time it gets to me, usually we have some of the high level stuff taken care because I don't want to go into a discovery call blind. I want to know something, even if it's just a few sentences high level, what do they have in place today, right? So I can kind of set that stage for myself. So then I go in and I'll ask the questions. The way I like to ask the questions and uncover an opportunity is I use use cases. I don't get technical. I'd love to know what do they have in place today? I poked around on the website. So I have an idea of what that experience will be like from the outside in, but I also want to know what are they doing internally with one another? How are they collaborating? How are they communicating? And then we go through the use case and the flows and whatnot. And then they start to tell me about their pain points. So I can give you an example where things have changed a little bit. I'm working on a deal right now where we went through, and by the way, we had some really good information from the partner. I went around and poked on the website. It's very different industry. We did the discovery call and at the end of it, I told my partners, I said, you know what? It really sounds like all voice. I don't know if we have a context interplay here because they just want simple things from the voice side, but they're calling them agents. But it could just be like UCaaS on steroids or maybe a call center environment, right? Maybe you've got some queuing, maybe some skills based routing, but you don't need all the bells and whistles. And then we've been having multiple conversations with them, just a weekly touch base. And then on a second call, I think, we start to ask them about, hey, what do you think about maybe doing some more and some AI components where you're recording the calls today. That's not a big deal, but when you had to go back to the calls, would it be kind of cool to do some keyword searches? Would it be even cooler to take it a step further and do some analytics and AI in real time on the backend that can detect the sentiment of what your clients are going through? Because this customer had some sensitive conversations with their, it's an industry where it's just, it's sensitive to their clients that they're servicing. So they had to be careful with that, but we gave them kind of the art of possibility on, hey, wouldn't it be kind of cool to do this? How about some quality management? How about some deeper analytics? How about some even workforce management for scheduling? You're telling us you actually have 300 agents, they're all agents. That's the number of your employees. You're telling us everyone in your company functions like an agent. So my partners actually went on site and shadowed the different departments that they had on there and came back to me and said, Megan, they're all agents. We really need context. And I'm like, wow, this has completely changed from our first conversation. And because they were telling us one thing, but we kind of opened their eyes to what was possible. And they said, no, we totally can use this. So what's interesting about those guys too, is they are already on, I think they were on a cloud system that wasn't doing what they wanted it to do, which is also different, right? Usually they're coming from an on-prem and you're showing them the light with cloud, but they're moving from a cloud solution. So that was one that completely changed. And that was nice. So now we're opening that door to this whole conversation. We're gonna go back now on this next call and have another conversation and say, hold on, let's talk about your other users. You were telling us everyone's an agent. Are there other back office users that could benefit from a UCAT solution? Now, so we're kind of going backwards. It's so, it's interesting how it's evolving. The other one I wanted to talk about that took me by surprise was a credit union. They're on an on-prem and they were going through the regular spiel. I'm asking a bunch of questions. And it's always about, what is this experience from your clients? I always start with that, what are the use cases? How is this going? And as I'm asking them the questions, then they stop and they said, you know what? Actually, our clients are pretty happy with the way that we're servicing them today. It's our employees that are having the issues. So we had to stop and say, okay, hold on. And so they said, no, it's our employees. The system today, they can't communicate with one another. So they can't be efficient enough to handle our clients, but our clients are super happy. I said, oh, okay. So we completely, that was interesting. We would then change the conversation. We focused more on, okay, so how do your internal, what are the use cases there? How are they using the system today? Yep, I can see all the gaps, but at the end of the day, we're gonna get them a solution that is going to benefit both, right? Like you and I were saying, it's gonna help the customers, it's gonna help them or their members. So that's interesting. So just listen and see you as the conversation pivots. Just again, go through use cases and figure out where they need the help the most. – Great examples there. Before I get to this last question, you said something that I wanna call out that was important here, right? Presumably you're in a technical role, right? You have architect in your description, but you said something really key is that I don't wanna get into the weeds. I don't wanna get into the bits and bytes, right? Can you illuminate that a little bit for me, what you mean? – Yeah, yeah. So I think it's critical from the get-go to understand, to listen, what are your customers requiring? And I don't mean, and we can talk about integrations, right? At a high level, you talk to them about what systems are in place. Do they wanna integrate it? What does that integration look like? But again, from a use case perspective, not, okay, so on the backend, I've got this and that, and I gotta put this here. We will let the vendors do the heavy lifting. We know who plays well with who, who can integrate with what platforms, okay? So at a high level, we can figure that out. I don't go into the bits and bytes and talk about how things are architected necessarily, or how, you know, if you're gonna bring your own carrier, how is that gonna work on the backend? How are the two platforms going to play together? I know it can all work. So I don't go into the weeds with that or the details around that. I think it's absolutely critical, and I think that that's gonna be the segue to, you know, the next question you're gonna ask me, but I think it's absolutely critical to understand the use cases and how the customer needs this to work for them. And then you can let the vendors come in and do all the heavy lifting. That's their core. They're the experts with how it's gonna all mesh together and the details and the architecture behind it. We just have to know that it can be done. – Yeah, and let's not scare the customer off in the meantime. – Yeah, absolutely. – Great. All right, final thoughts here. So again, you know, there's partners listening to this. You've drawn out some really great points of kind of where it's at, where it's going, what trends, things to look for, what a deal looks like. Final question. Biggest tip you can give the partners around CX and how to continue having and developing that conversation? – Okay, yes. So we've said this, right? We say it doesn't have to be technical. You don't have to get into the weeds. The way I approach it, and this is how I would have a partner approach it because they do get intimidated. You know, Megan, I don't understand how they have the conversation. And I could say, you know what? Put yourself into the customer's shoes. So you're working with a business organization. They're your customer. Put yourself into their customer shoes. What does that look and feel like? And that's why I always go through use cases, right? I don't say, do you have a contact center? Do you need this? Do you need that? Start spewing out all this information on what the technologies can do. I say, Mr. Partner, just listen carefully to what your customer's pain points are because they have to solve for their customers' issues and pain points. They have to solve for their own internal issues and pain points, right? With their agents or employees. So I always say the easiest thing to do because that's how I do it, right? That's why I go to the website first and foremost to say, okay, I'm a customer. What does this look and feel like? Oh my gosh, I have no idea how I can, okay, so it's a voice call. That's fine, I can do that. But am I going to be put on hold forever? You know, just put themselves into the customer's customer shoes because we are all customers. We know what to expect from our own experiences when we work with our service brands. So I say do that first and foremost. And as they're having that business conversation with their own customers and they're trying to figure out what projects are you working on? How can I help you? Just listen to what they have to say. And then if they get on a discovery call with me, you know what I do? I just listen, I take a ton of notes. I'm telling you, they'll give me stuff that I don't understand what they're saying. And they'll just type it out the way it sounds. Oh, they're using this platform, okay. Oh, what do you use that for? Oh, okay, okay, got it. Just to put things in a layman's terms because that's all the customer's going to do is they're going to tell you, this is what we use, this is what we expect, it's not working this way and it would be great if we could have it this way. Now, if they start telling you, we don't know what we don't know, so we don't know what's possible, I can help with that conversation. Mr. Partner, you don't have to, you know the technology is there to say, oh, that's great, no, yeah, I think that'd be great. And let's have Megan or Jason or Mike or whomever help us with that conversation and give us some best practices and ideas. But that's all I can say is partners don't feel like you have to have a technical conversation, don't be afraid of it, put yourself into their customer's shoes and figure out what's going on and what you have to help solve for, that's all it is. Did I oversimplify that? Maybe. (laughs) – Easy, easy, good stuff. I think that's gold advice and everybody needs to take that and use that and then exactly that, right? I mean, you heard, you got to hear a glimpse of everything that you're able to help them with and I think everybody should absolutely pull you in for assistance. So, Megan, that wraps us up for today. Really appreciate you coming on. – Great, thank you. I'm glad to have this opportunity. Always good talking to you too, Josh. – Always. Okay, everybody that wraps us up, Megan Thai CX solution architect with the layers. I'm your host, Josh Lupresto SVP yourself, and here in this next level, please sit. (upbeat music) Next Level BizTech has been a production of Telarus Studio 19. Please visit Telarus.com for more information. (upbeat music)
What are the research methods and information you need to know to craft a great pitch? Kipp and Kieran are joined by April Dunford (executive consultant, speaker and author) to dive into what goes into the framework for creating compelling sales pitches. Learn more on how to win more pitches than you lose, the importance of blending company perspective with discovering customer needs, and the importance of personalized AI assistance in sales. About April Dunford April Dunford is the author of the bestselling books, “Obviously Awesome” and “Sales Pitch”. She is the Founder of Rocket Launch Marketing & CEO of Ambient Strategy. Previously, she was VP of Marketing at high-growth startups and executive at IBM and Nortel. She is currently a public speaker and consultant. Connect with April! Twitter https://twitter.com/aprildunford LinkedIn https://www.linkedin.com/in/aprildunford/ Podcast https://podcasts.apple.com/us/podcast/positioning-with-april-dunford/id1690104435 Substack https://aprildunford.substack.com/ Website https://www.aprildunford.com/ Mentions ChatGPT https://chat.openai.com/ IBM https://www.ibm.com/ Follow us for everyday marketing wisdom straight to your feed YouTube: https://www.youtube.com/channel/UCGtXqPiNV8YC0GMUzY-EUFg Twitter: https://twitter.com/matgpod TikTok: https://www.tiktok.com/@matgpod Thank you for tuning into Marketing Against The Grain! Don't forget to hit subscribe and follow us on Apple Podcasts (so you never miss an episode)! https://podcasts.apple.com/us/podcast/marketing-against-the-grain/id1616700934 If you love this show, please leave us a 5-Star Review https://link.chtbl.com/h9_sjBKH and share your favorite episodes with friends. We really appreciate your support. Host Links: Kipp Bodnar, https://twitter.com/kippbodnar Kieran Flanagan, https://twitter.com/searchbrat ‘Marketing Against The Grain' is a HubSpot Original Podcast // Brought to you by The HubSpot Podcast Network // Produced by Darren Clarke.
True Crime Podcast 2024 - REAL Police Interrogations, 911 Calls, True Police Stories and True Crime
The Murder Of Kathleen Peterson [Crime Documentary] Kathleen Peterson worked for Nortel at the time of her death, and Michael Peterson was a published novelist. It all started in 2001, when Michael Peterson called 911 to report Kathleen having fallen down the stairs. He called again that night, and by the time emergency personnel got to the residence, Kathleen had died. Blood coated the walls and the stairs of the stairway inside the home. Michael Peterson was convicted guilty of killing his wife in the subsequent trial. He was eventually freed from prison after entering an Alford plea. This indicates that, while he maintains his innocence, he acknowledges that the evidence would be adequate to persuade a jury of his guilt. Michael Peterson tells a lot of falsehoods. He was allegedly injured during military action and was awarded two purple hearts as a consequence. These injuries were caused by a vehicle accident. Michael Peterson also claimed Kathleen Peterson was still alive when he discovered her, despite the fact that she had been dead for hours. Kathleen Peterson had a $1.4 million insurance policy, therefore Michael Peterson may have needed the money to pay off his $143,000 credit card bills. Michael Peterson had no real money of his own, so if Kathleen left him or lost her job, as seemed inevitable, he may lose everything. The problem is that one of his writings was being made into a film, which calls into doubt the concept that financial concerns drove him to murder when he was really receiving his own influx of cash. They were also not impoverished, with a net worth of $2 million, and could have paid off the bills. It appears improbable as a motive for murder. However, the money did not wind up going to Michael Peterson, but rather to her first husband and her daughter Caitlin. Michael Iver Peterson (born October 23, 1943) was convicted in 2003 of the murder of his second wife, Kathleen Peterson, on December 9, 2001. After eight years, Peterson was given a new trial after a judge decided that a key prosecution witness provided false testimony. This second trial was supposed to start on May 8, 2017. Peterson entered an Alford plea to the reduced charge of manslaughter on February 24, 2017. He was condemned to time served and then released. The Staircase, a documentary miniseries about Peterson's case, began filming immediately after his arrest in 2001 and tracked events until his ultimate Alford plea in 2017. In 2019, he shared his own story of his life since the loss of his wife Kathleen in an independently published book titled "Behind the Staircase."
In this week’s episode of The Breakout Growth Podcast, Sean Ellis and Ethan Garr chat with positioning expert, April Dunford, author of the best-selling books, “Obviously Awesome” and “Sales Pitch.” April had a successful career as a marketing and operations executive at companies including IBM and Nortel and it was in these roles that she developed her passion and approach to building effective positioning. Today she shares this passion and her knowledge as a consultant, speaker, and writer with companies around the world. In “Sales Pitch”, April lays out her hypothesis that marketers have been taught storytelling that doesn’t work for sales. She says 60% of deals that are started are never finished so it’s often indecisiveness and the status quo that sales teams must work to overcome. Even if you are not focused on sales, you will find a lot of value in this discussion. Messaging and positioning are fundamental to growth and what we get to in this conversation is a deeper look into how businesses can differentiate themselves, help their audiences discover value, and ultimately break through the noise. What makes this especially fun and useful is that April isn’t afraid to take contrary and non-obvious positions. As an example, she doesn’t like the concept of Product/Market Fit, and since we do, it made for some good back-and-forth! So jump into this week’s episode of The Breakout Growth Podcast as we learn more about the art of effective positioning with April Dunford. And thanks for listening to the Breakout Growth Podcast. Don’t forget, to watch us and subscribe on Youtube: https://www.youtube.com/channel/UC-K_CY4-IrZ_auEIs0j97zA/featuredWe discussed:* April's story from executive to “Positioning is my jam!”(06:46)* The problem with most sales pitches (09:44)* Why it matters that 60% of started deals are never finished (22:04)* Building and validating your sales Pitch (27:02)* Positioning isn’t static; how to keep it fresh (52:44)And much, much, more . . . This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit seanellis.substack.com
Le prévisionniste François Trahan persiste et signe, il maintient ses hypothèses faites en début d'année sur la rapide détérioration de l'horizon économique dans toutes les grandes économies. « Ce sera l'histoire de 2024. » Les embellies sur les marchés boursiers au cours des derniers mois ne sont que des illusions qui émoussent la vigilance des investisseurs selon lui. « Je m'attends à ce que ce soit potentiellement le plus gros événement économique de ma carrière. » Économiste principal chez Bear Stearns, il avait choisi de quitter la grande banque avant son effondrement dans la foulée de la crise des subprimes en 2008-2009. En mai 2000, il était l'un des seuls à recommander de vendre Nortel et les titres technos dopés par une puissante bulle spéculative. François Trahan a longtemps été considéré comme l'un des meilleurs prévisionnistes de Wall Street et a été nommé au Temple de la renommée des stratèges de la finance. Son indépendance lui donne aujourd'hui les moyens d'avoir une « candeur » rarissime. Au menu de l'entretien, l'inflation, les taux d'intérêt, la crise de la dette et la corrélation inquiétante entre toutes les grandes économies. Trahan en explique l'impact sur les marchés boursiers et assaisonne le tout de quelques commentaires sur les maîtres du monde : les banquiers centraux!Pour de l'information concernant l'utilisation de vos données personnelles - https://omnystudio.com/policies/listener/fr
We chat with Brianna Hinojosa-Smith, Chief Legal Officer of Digital & Technology for Yum! Brands, the world's largest restaurant company.Brianna was doing just fine as a senior patent attorney at Microsoft before Yum! Brands came calling (during the pandemic!) with an opportunity to switch to the restaurant industry, a new field for her. “Here I was looking to do something completely different, in an industry that I knew nothing about,” says Brianna. “I have four to five people that I really respect their input and they all gave me great advice.”Brianna shares how she decided to accept the new challenge and who she turns to for career advice. Is it time for you to take on a new challenge? We discuss the signs it's likely time to change course, who you should talk to about it, and some revealing questions to ask yourself when making big decisions. We also cover how to decide if the timing is right to take on a new challenge and working in your zone of excellence vs zone of genius.Theme: Change Course Without HesitationEpisode Highlights:Changing course with your careerBeing curiousHaving a growth mindsetAre you doing your job with your eyes closed?Questions to ask yourself when considering a big career moveWorking in your zone of excellence vs zone of geniusIs it the right time for a new challenge?Who to talk to when making big decisionsSaying no to an opportunity when the timing isn't rightHow leaders can advance multicultural talent and build diverse teamsMentioned in this episode:The Big Leap: Conquer Your Hidden Fear and Take Life to the Next Level by Gay HendricksBrianna's Bio:Briana Hinojosa-Smith joined Yum! Brands in August of 2020 and currently serves as their Chief Legal Officer, Digital & Technology. In her role at Yum!, Brianna oversees a broad range of commercial and technology-related legal matters, including commercial contracts and licenses, data rights and intellectual property protection, as well as funding strategies to commercialize data and technology. Additionally, Brianna manages Yum!'s global patent portfolio, including coordinating the evaluation and filing of patents across the four brands (Pizza Hut, Taco Bell, KFC, Habit Burger Grill) and Yum!.Prior to joining Yum!, Brianna was a Senior Patent Attorney at Microsoft where she supported the Devices business (including Xbox/Gaming and Surface) in the areas of patent prosecution, conflict matters and licensing, as well as general legal support for the Devices client.In her 20-plus years as a patent attorney, Brianna's experience includes patent prosecution, acquisition due diligence, patent licensing and litigation, patent monetization, validity and infringement analysis, and trademark and copyright protection. Prior to joining Yum!, Brianna worked in both the private and public sector including Gardere & Wynne, BlackBerry, Nortel and Uniden.Brianna earned a B.S. in Electrical Engineering from Trinity University in San Antonio, a J.D. from St. Mary's University School of Law in San Antonio, and an MBA from the University of Texas at Arlington. When Brianna is not working, she enjoys serving her community as an elected official, spending time with her family, running and writing.Connect with us on our social media: Instagram and LinkedInJoin our
In this episode, seasoned entrepreneur Wes delves deep into his extensive career in tech, starting with the inception of the world's first online encyclopedia in 1981. As he navigates through significant sales to media moguls and his relentless quest to instill accountability online, Wes unveils insights from his book, "Quiet Adjourances." The conversation also sheds light on the downfall of Nortel, attributed to intellectual property theft. A pressing dialogue on the value of personal data privacy ensues, as Wes and Chris ponder over potential solutions and networks to guard against current data harvesting practices. Delving into the business world, they discuss the unique structure where intra-corporation companies operate independently, sometimes even in competition, highlighting a phishing prevention tool by MailSlot. The conversation rounds off with a critique of industries that gain from ongoing problems and the prospects of integrating authenticity solutions at the board level for heightened security. --- Send in a voice message: https://podcasters.spotify.com/pod/show/thinkfuture/message Support this podcast: https://podcasters.spotify.com/pod/show/thinkfuture/support
In this episode we're joined by Mike Zafirovski, a man whose journey is as diverse as it is inspiring. Born in North Macedonia (in former Yugoslavia) and raised in a communist environment, Mike moved to the United States with his family, not knowing a word of English. From humble beginnings as factory workers, he climbed the corporate ladder to become a CEO of five General Electric businesses, where he spent 25 impactful years. He also served as President of Motorola and Nortel. Mike's story is a testament to the power of business mentorship, resilience, and the American dream. Get ready for an episode that dives deep into the essence of leadership, the importance of culture in an organization, and the transformative power of mentorship. Mike shares his "Top Six" principles that have guided him throughout his career, from delighting customers to fostering a positive work environment. He also opens up about the challenges of running businesses and how values-based businesses can be society's greatest assets. This episode is a masterclass in leadership and personal development, offering invaluable insights for anyone looking to excel in their career. This Week on The Wow Factor Mike's early life in North Macedonia (in former Yugoslavia) and the influence of communism on his worldview. His journey to the US and the challenges of adapting to a new culture. The role of mentorship in Mike's life, particularly during his early days in competitive swimming. His 25-year career at General Electric, including his experience working under Jack Welch. Mike's "Top Six" principles for leadership and organizational success. The importance of culture in a company and how it can make or break long-term success. Mike's views on values-based businesses as assets to society. The concept of "compete and win," and why it's crucial for personal and professional growth. The transient nature of success and the things that truly last. "Mentorship is not just about guidance; it's about empowering the next generation to exceed their own expectations." - Mike Zafirovski "When you're following a legend, you don't try to fill their shoes; you bring your own pair and walk your own path." - Mike Zafirovski "Culture isn't just a buzzword; it's the DNA of an organization. Get it right, and everything else falls into place." - Mike Zafirovski Mike Zafirovski's Word of Wisdom: Embrace change and be adaptable. Life is a journey of ups and downs, and the key to navigating it successfully is to be open to change. Connect with Mike: The Zaf Group Mike Zafirovski on LinkedIn Connect with The WOW Factor: The WOW Factor Website Connect with Brad Formsma via email Brad Formsma on LinkedIn Brad Formsma on Instagram Brad Formsma on Facebook Brad Formsma on Twitter
"ET phone home" has never been more relevant. We're seeing a wave of phone calls to space, or at least space connectivity from relatively ordinary cell phones. - Apple added SOS - T-Mobile is working with Starlink - AT&T is working with AST SpaceMobile Why? And where is this going? To answer, we chat with a senior director from Ciena. It's a networking giant that supports 85% of the world's largest telcos, with customers like AT&T, Amazon, Google, Deutsche Telekom, Verizon, and the U.S. DoD. Formerly with Nortel, his name is Brian Lavallée.
Episode Summary In this episode of Sunny Side Up, host Ryan Schimmel and Diana Morante discuss the marketing metamorphosis at Intelsat, exploring the transition from centralized to regional marketing and the key drivers behind this strategic shift. Diana highlights the significance of localization in connecting with specific audiences and emphasizes the importance of staying close to customers to adapt marketing strategies accordingly. They also delve into the dynamic focus markets of Intelsat, with a focus on Brazil and Mexico, driven by unique growth opportunities and cultural diversity. Diana shares valuable advice for B2B marketers, advocating for a customer-centric mindset, fostering a culture of innovation, and leveraging technology and automation to streamline processes. Throughout the conversation, Diana offers insights into successful regional marketing strategies and the role of partnerships in enhancing credibility and reach. About the Guest Diana Morante is the Senior Principal Marketing Manager at Intelsat Latin America. Diana brings a wealth of experience in leading regional teams, strategic planning, branding, and driving revenue growth in the technology industry. With a history spanning HP, Zed, Nortel, and Ricoh, Diana's experience spans hardware, software, and services from a variety of go-to-market perspectives. She holds an Executive MBA from Florida International University and has completed coursework in renowned institutions in both Psychology and Digital Marketing. Connect with Diana Morante Key Takeaways - Intelsat is a global brand with a mission to connect people, businesses, and governments to maximize human potential through network services and broadcast capabilities. - The shift from centralized marketing to a regional approach aims to leverage local insights and better connect with target audiences to achieve relevance and trust. - Brazil and Mexico are key focus markets for Intelsat due to significant growth potential and diverse business landscapes in these regions. -Localization goes beyond translation and involves adapting marketing strategies to resonate with local audiences' cultural characteristics and preferences. - Segmentation is crucial when entering new markets, enabling marketers to tailor messages and value propositions to specific regions. - Building partnerships with local industry experts and associations can enhance credibility and expand reach in new markets. - Embrace a customer-centric mindset by staying close to evolving customer needs, gathering feedback, and using data-driven insights to inform marketing strategies. - Foster a culture of innovation within marketing teams, encouraging creativity, risk-taking, and ongoing learning to adapt to changing customer preferences. - Leveraging technology and automation, such as AI, can streamline marketing processes, enhance efficiency, and provide real-time customer insights. - When transitioning from a centralized marketing approach to a regional one, it's essential to conduct market research and analysis of competitors, cultural factors, and local business drivers. - To succeed in a regional marketing approach, marketers should continuously communicate the value proposition and benefits of their offerings to customers and adapt to local regulations. Quote “Embrace a customer-centric mindset. Stay close to your customers, evolving needs, preferences, and pain points is key.” – Diana Morante Recommended Resources Books Influence: The Psychology of Persuasion by Robert Cialdini Dual Transformation by Clark Gilbert, Mark W. Johnson, and Scott D. Anthony Blog HubSpot's Blog Shout-outs Neil Patel – Co-Founder at Neil Patel Digital Simon Sinek – Speaker and Author. Founder at The Optimism Company Maureen Stevens – VP of Marketing at Intelsat Connect with Diana Morante | Follow us on LinkedIn | Website
Fun fact: Canada used to be something of a semiconductor manufacturing power. Ottawa was a centre of innovation in the space, with local telecom companies like Nortel Networks at one point employing nearly 100,000 people around the world. Things have changed since then, of course. Nortel and Ottawa's other telecom giants are gone (or shadows of their former selves), either bought out or put under by foreign competition. And Canada is no longer a big semiconductor player. Meanwhile, the importance of semiconductors (or chips) in the global economy has grown dramatically, with virtually all electronics depending on them to one degree or another. And for many years, Canada (and much of the rest of the world) has been happy to rely on semiconductors made abroad in manufacturing hubs like Taiwan. But that has begun to change, as tensions with China have raised the spectre of suddenly losing access to a strategically vital piece of hardware. That's ignited a "chip war" over who will make the most advanced semiconductors, and control the technology needed to do it. Set against this backdrop, does Canada have a role to play in semiconductors? Benjamin Bergen thinks so. He is the president of the Council of Canadian Innovators, one of the groups that recently came together to launch SILICAN, an organization focused on advocating for Canada's semiconductor industry. He joins us on this episode to make the case for turning Canada into a semiconductor power once again. ----- Links: More episodes of Free Lunch by The Peak: https://readthepeak.com/shows/free-lunch Follow Taylor on Twitter: @taylorscollon Follow Sarah on Twitter: @sarahbartnicka Subscribe to The Peak's daily business newsletter: https://readthepeak.com/b/the-peak/subscribe
In this episode, we ask: “What does the organization of the future look like?” Joining guest host Pauline James on the show is Michael H. McInerney, President at Executive and Board Services Consulting Group and a recent speaker at the Agility Reimagined Summit.Michael has over 35 years of executive and consulting experience, including positions with companies like IBM, Xerox, Gulf Oil, and Nortel. He's worked as President and CEO of Avyd Leadership Performance, Sibson Canada, and Navantis, and as a Board member of MBNA Bank and Bank of America (Canada) for 15 years. As a consultant, Michael has worked with over 250 boards of directors and senior executive teams on matters of strategy, governance, human capital, and executive compensation. Michael has co-authored many articles and research including the McKinsey War for Talent and The Return on Leadership (Harvard). Michael holds an MBA from the Ivey School of Business and an Honours BA (English) from York University. Tune in to hear Michael's insights on navigating a marketplace and workplace that's in a state of constant innovation and designing the organization of the future!We do our best to ensure editorial objectivity. The views and ideas shared by our guests and sponsors are entirely independent of The HR Gazette, HRchat Podcast and Iceni Media Inc.
The Desi VC: Indian Venture Capital | Angel Investors | Startups | VC
Rajat Tandon is the President of IVCA, India's apex body representing the interests of PE/VC industry, Real estate, Infrastructure and Credit funds, Limited Partners, Family offices & Corporate VC's. Rajat leads the planning, development, and implementing IVCA's regulatory advocacy activities, while also effectively influencing regulatory outcomes in support of the alternate asset class. Previously, Rajat was part of the leadership team at NASSCOM, where he headed NASSCOM's 10,000 Startups initiative, providing crucial support to technology startups in India. With his early stint as entrepreneur and extensive corporate experience in the IT & Telecom and GIS/Navigable maps, Rajat competently bridges the gap between boardroom expertise and on-the-ground experience. Over the past 25+ years, he has worked in various positions ranging from technical support, sales leadership, service delivery to strategic initiatives at Siemens, Nortel, and Nokia. Rajat also brings with him his extensive network in the startups space, having worked closely with most of the eminent industry leaders. His knowledge of the startup ecosystem, its constituents, successes, opportunities, and challenges run deep. He is also a member of CII National Start-up Council. A Post-Graduate in Business Management from the Indian Institute of Management Technology (IIMT), Ghaziabad, Rajat also has a Bachelor's degree in Engineering from Pune University. When not busy with the VC-PE and startup communities, you will find him spending quality time with family or enjoying a game of Golf. . . . Episode Notes: Introduction (2:00) The evolution of the Indian VC ecosystem in the past decade (3:20) IVCA's pivotal role in the advancement of the Indian VC ecosystem (5:06) Rajat's career path (7:45) IVCA's remarkable milestones and contributions (17:55) Envisioning a thriving startup ecosystem (26:04) Inspiring success stories from India's vibrant startup landscape (42:20) Rajat's lasting legacy: Shaping the future of Venture Capital (51:29) . . . Social Links: IVCA on Twitter: https://twitter.com/indianvca Rajat on Twitter: https://twitter.com/rajattandy Podcast on Twitter: https://twitter.com/thedesi_vc Akash Bhat on Twitter: https://twitter.com/bhatvakash Podcast on Instagram: https://instagram.com/thedesivc Akash Bhat on Instagram: https://instagram.com/bhatvakash
Amr Awadallah is the founder and CEO of Vectara, an LLM-powered search company that enables customers to understand exactly what their users are asking. They just announced that they've raised a $28.5 Million round led by Race Capital. He was previously the founder of Cloudera, which went IPO and then was acquired for $5.3 Billion. He has held roles at Google Cloud, Yahoo, Nortel, and HP Labs before this. He has a Phd from Stanford.In this episode, we cover a range of topics including: - How search engines work - Generative AI conversational search - Hallucination problem in LLMs - Grounded Generation - Fine tuning vs In-context learning - Typical use cases within enterprise search - Generative AI companies he's excited about Amr's favorite book: Sapiens (Author: Yuval Noah Harari) --------Where to find Prateek Joshi: Newsletter: https://prateekjoshi.substack.com Website: https://prateekj.com LinkedIn: https://www.linkedin.com/in/prateek-joshi-91047b19 Twitter: https://twitter.com/prateekvjoshi
In this episode we Build with Theresa Caragol.Theresa Caragol is the founder and CEO, AchieveUnite Inc., a strategic consulting and education firm that provides channel, partnering, and business acceleration services to leaders and global enterprises. With Theresa's leadership, AchieveUnite offers partner and channel development, go-to-market strategy, & channel integration, and executive education forums. Theresa is a sought-after influencer with more than 20 years of experience across over 50 countries, building and managing multi-million-dollar indirect channel teams and strategic alliance programs from inception to sales success. She has developed numerous Executive Advisory Boards and Think Tanks, and co-founded the Baptie Women's Leadership Council. Theresa has received numerous IT industry channel accolades and is a member of the CompTIA Channel Faculty - curriculum development, Baptie Channel Chiefs, Industry Think Tank and Council – Facilitator, as well as Non-Profit Boards: National Choral Society. Theresa Caragol is also a sought-after speaker, trainer, and facilitator, and was recently featured in the books, How To Be A Woman In Technology (While Focusing On What Matters Most) and How to be an Emotionally Intelligent Leader. Prior to founding AchieveUnite Inc., Theresa held senior executive roles at Extreme Networks, Ciena and Nortel. She holds a Bachelors from Virginia Tech, an MBA from the University of Wisconsin, and an Executive Masters in Leadership from Georgetown University Business School. Theresa regularly speaks, writes, and blogs on a variety of topics in notable publications such as Forbes.com, and for some of today's most recognized technology companies.Website: AchieveUnite | Channel Partner Success and InnovationSubscribe to AU's Newsletter: AchieveUnite Partnering Insights Newsletter - AchieveUniteEbook-Thought Leadership: Thought Leadership - AchieveUniteJoin our upcoming PQi workshop:
Software industry veteran Shawn McCormick, SVP of Development at Signiant joins Hiring U! to share best practices in building software development teams and specifically the work he and other technology leaders are doing to attract talent to Ottawa, aka, Silicon Valley North. Prior to joining Signiant, Shawn led R&D, teams at Nakina, Nortel, and Bell Northern Research. "We are promoting and advertising Ottawa as a technical hub destination not just for North America but globally and have successfully attracted world-class technical talent from all over the world." - Shawn McCormickFor more Hiring University episodes tune into your favorite podcast player or visit us at www.ursusinc.com
Una delegación de campesin@s con las Promotoras de Whatcom y Skagit participaron en el décimo año del tribunal campesin@. Las promotoras de C2C reflejan sus experiencias y hacen un repaso de este gran evento. Canciones en este programa:De Paisano a Paisana de Los Tigres del NorteLágrimas Del Corazón de Grupo Montéz de DurangoMariposa de Barrio de Jenni RiveraSupport the show
Daniel Newman, a founding partner and Chief Analyst at Futurum Research, shares his insights on Amazon's announcement that Sidewalk is now open for developers. He gives a brief overview of what Amazon Sidewalk is, the three key wireless technologies it's using including Semtech's LoRa® technology, and what it means for device connectivity and consumer IoT. He also covers some of the first third-party Amazon Sidewalk products, which are now available, that were also announced today. Learn more about today's announcement from Amazon here: https://finance.yahoo.com/news/amazon-invites-developers-test-sidewalk-125900528.html Learn more about the new third-party products that are based on Semtech's LoRa technology here: https://www.businesswire.com/news/home/20230328005459/en/Semtech-Announces-First-LoRa%C2%AE-enabled-Third-Party-Products-Based-on-Amazon-Sidewalk-Are-Now-Available.
Marissa Schmidt has a long track record of product management and product management leadership with companies like Bay Networks, Nortel, and Citrix. We get into how top sales professionals engage and leverage the product management team to accelerate and grow sales. She has relentless optimism while balancing what's right for the business and being customer-oriented. She has a strong work ethic and the ability to work with cross functional teams. Her specialties in the Product Line Management field are relationship building with partners and customers, data networking - Ethernet switching, routing and load balancing (Application Delivery Controller market) and Web Application Firewall. You can connect with Marissa through linkedin: linkedin.com/in/marissaschmidt Enter our monthly drawing for an insulated High Tech Freedom tumbler - www.hightechfreedom.com/mug Book a 15 minute call with Chris. 15 Minute Call With Chris Freeman - Chris Freeman calendly.com Host Contact Information - Chris Freeman LinkedIn - http://linkedin.com/in/chrisfreeman Facebook - https://www.facebook.com/chris.freeman.9461
In this podcast, I interview Sachin Vasudeva. Sachin is a Vice President at Calix, responsible for Engineering and Product Line Leadership for AXOS Solutions. He has deep expertise in product strategy, lifecycle, market definition, and operations across a wide range of networking domains – access, data center, core, and edge. Sachin is focused on delivering new products to marketing, driving market disruption, and helping grow the top line for Calix. Prior to Calix, Sachin worked at Juniper Networks and Nortel. He has an MBA from Cornell and MS from the University of California, Irvine. He is also an active participant in the open source community, currently serving as an ONF Ambassador, and previously serving as the co-chair of the certifications committee in the Metro Ethernet Forum (MEF). Sachin has a wife and two young children. I hope you enjoy!
In this podcast, I talk to Sachin Vasudeva about his career. Sachin is a Vice President at Calix, responsible for Engineering and Product Line Leadership for AXOS Solutions. He has deep expertise in product strategy, lifecycle, market definition, and operations across a wide range of networking domains – access, data center, core, and edge. Sachin is focused on delivering new products to marketing, driving market disruption, and helping grow the top line for Calix. Prior to Calix, Sachin worked at Juniper Networks and Nortel. He has an MBA from Cornell and MS from the University of California, Irvine. He is also an active participant in the open source community, currently serving as an ONF Ambassador, and previously serving as the co-chair of the certifications committee in the Metro Ethernet Forum (MEF). Sachin has a wife and two young children. I hope you enjoy!
Karen Kaushansky is a conversation designer at Google that led the Google Assistant UX design for WearOS and, more recently, for the Pixel Watch. While there has been a lot of attention around conversational UX on smart speakers and mobile phones, wearables introduce new variables and different mental models. Kaushansky goes into detail about designing voice experiences for the watch, what it's like to be an API or embedded in the software, how it's different when you also control the hardware or run software on the device, and more. The interview also discusses how conversation design has changed over the past 25 years. Kaushansky started in the industry in the 1990s and has seen many technology shifts over the years. This also enables us to update our discussion on multimodal interfaces, which was the focus of her appearance on episode 40 of the Voicebot Podcast five years ago. We finish up with a discussion about large language models and the role of conversation designers in applications built on generative AI technologies. She also offers a great tip for designers on navigating this change that is the center of so much discussion today. Kaushansky began her career as a speech technology designer at Nortel, then spent time at Nuance, Microsoft, and Jawbone. At Microsoft, she was part of the team that created Cortana and deployed it on the Windows phone. She joined Google in 2019 and has led user experience design for Google Assistant on a number of products.
The Sunday Times' tech correspondent Danny Fortson brings on Seshu Madhavapeddy co-founder and chief executive of Frore Systems, to talk about why our devices underperform and we don;t know it (4:20), the problem with fans (8:00), inventing a new chip (13:00), how it works (17:30), why he started the company (20:30), getting into an IIT in India (21:40), leaving Nortel at the peak of the dotcom boom (26:00), startup lessons (28:10), raising $116 million (33:00), getting Frore's chips into computers (34:50), the recruiting challenge (41:40), and his worst day (44:00). Hosted on Acast. See acast.com/privacy for more information.
Venture Unlocked: The playbook for venture capital managers.
Follow me @samirkaji for my thoughts on the venture market, with a focus on the continued evolution of the VC landscape.We are joined by Jonathan Abrams, Co-Founder and General Partner at 8-Bit Capital. Jonathan previously was an angel investor and entrepreneur founding both Nuzzel and Friendster, the latter of which he helped grow to over 100MM users and where he met his current partner at 8-Bit, Kent Lindstrom. Jonathan also co-founded Founders Den with Zack Bogue of DCVC in 2011, which quickly became one of San Francisco's earliest and most popular startup work and event spaces.We think you'll really enjoy Jonathan's story, and how he thinks about all aspects of seed-stage investing.A word from our sponsor:Tactyc is the first software solution for venture capital portfolio forecasting and planning. The platform is rapidly increasing efficiency and data-driven decision-making for GP's and works with over 150 funds globally.Tactyc makes it easy for managers to build (and maintain) their portfolio models without dealing with complicated spreadsheets. It enables portfolio construction in minutes and for managers to share their intended fund strategy with potential investors. Post-launch, Tactyc also offers advanced analytics for GPs to optimize reserves, analyze probabilistic outcomes for their investments and extract insights for future capital deployment.Check them out at tactyc.io.About Jonathan Abrams:Jonathan is a co-founder and General Partner of 8-Bit Capital, an early-stage investing firm. He is also a co-founder and Managing Partner of Founders Den, San Francisco's favorite workspace and community for startups and investors.Previously Jonathan was the founder of the professional news discovery service Nuzzel and the pioneering social networking service Friendster, and a software engineer at Netscape and Nortel. Jonathan is an investor in over 50 startups, including AngelList, ClearTax, CoinList, Docker, Front, HelloSign, Instacart, Mixmax, Pachyderm, Republic, SafeGraph, Sense, Shortcut, Slideshare, Stream, and Zeplin. Jonathan received an Honors B.Sc. in Computer Science from McMaster University in Canada.In this episode we discuss:01:57 Jonathan's journey to creating 8-Bit Capital with Kent04:08 The opportunity they saw when founding 8-Bit06:07 How his experiences at Nuzzel and Friendster shaped his view as an investor08:20 What being founder friendly truly means11:37 Shifting from an active angel investor to a fund manager14:41 The hardest lessons leveling up from an angel investor18:14 Dealing with the deal flow noise as a team of two21:20 How to deal with conscious and unconscious bias when advising founders23:28 Jonathan and Kent's decision-making process25:02 Thoughts on scaling 8-Bit28:11 Competing against larger, later-stage funds getting into seed-stage investing31:23 Deciding on follow-on investing33:35 How they came to decide on 50-50 fund construction for follow-on35:41 Keeping and increasing their pro-rata in competitive later rounds38:19 Biggest lessons from Friendster39:49 The advice he would give himself at the start of 8-BitI'd love to know what you took away from this conversation with Jonathan. Follow me @SamirKaji and give me your insights and questions with the hashtag #ventureunlocked. If you'd like to be considered as a guest or have someone you'd like to hear from (GP or LP), drop me a direct message on Twitter.Podcast Production support provided by Agent Bee Agency This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit ventureunlocked.substack.com
IN EPISODE 109: How do you give leaders real-world development without risking real-life problems? By simulating them. In Episode 109, Bill Hall shows how business simulations can provide the exposure, skills and attitudes most needed in times of great strategic change. You'll learn how simulations pair corporate development with strategic thinking; what happens when leaders play the role of CEO; and how the model of "try-fail-apply" drives learning retention and engagement. Small experiments can deliver big insights -- and after listening to Bill, you'll be amazed at how a simple simulation can prepare leaders to solve their most complex business problems! ABOUT BILL HALL: Bill Hall is the President of Simulation Studios, which creates business simulations to for corporate and leadership development. He's worked for and with companies like Sony, Boeing, Lockheed Martin, Korn Ferry, Caterpillar and Sephora. Before starting Simulation Studios, Bill managed Skype's global strategic software business and held executive marketing roles at AOL and Nortel. He writes frequently for Forbes and is the author of Shift: Using Business Simulations and Serious Games in Corporate Development.
This part 2 of 2 episodes of Over the Edge features an interview between Matt Trifiro and Vishwamitra Nandlall, VP Technology Strategy & Ecosystems at Dell Technologies. Vish is an experienced CTO and a highly regarded telecom visionary. He is responsible for defining Dell's technology strategy in the Big 6 domains, including 5G, Edge, Data Management, Cloud, AI and Security. Widely recognized for his contributions to the industry, Vish has also held CTO executive leadership roles in Telecommunications for 25 years, including Telstra, Ericsson, Extreme and Nortel. Vishwamitra has been awarded a fundamental patent for LTE, published several widely cited technology papers, and holds several patents for the design of cloud based mobile applications and communication services.In this episode, Vish discusses the future of technology and his excitement over augmented reality and virtual reality. He also talks about the future of edge computing, including everything from cost to security, and the realities of what's needed for its advancement and further adoption in the tech world.---------Key Quotes:“Real productivity comes at the intersection of people, labor and the types of tasks that they're trying to do. A lot of what edge can do is to start to mediate that intersection.”“The real gift that edge is going to be able to deliver, is the realization of all these technologies that have had limited reach, are suddenly going to be able to spill out of the cyber domain and into the meet space.”---------Show Timestamps: (02:00) Open Grid Alliance(04:15) Future of Technology(13:00) Competition and Commercial Partnerships(19:00) Considering the Customer(21:30) Important Future Technological Focus--------Sponsor:Over the Edge is brought to you by Dell Technologies to unlock the potential of your infrastructure with edge solutions. From hardware and software to data and operations, across your entire multi-cloud environment, we're here to help you simplify your edge so you can generate more value. Learn more by visiting DellTechnologies.com/SimplifyYourEdge for more information or click on the link in the show notes.--------Links:Follow Matt on TwitterConnect with Vishwamitra on LinkedInwww.CaspianStudios.com
This part 1 of 2 episodes of Over the Edge features an interview between Matt Trifiro and Vishwamitra Nandlall, VP Technology Strategy & Ecosystems at Dell Technologies. Vish is an experienced CTO and a highly regarded telecom visionary. He is responsible for defining Dell's technology strategy in the Big 6 domains, including 5G, Edge, Data Management, Cloud, AI and Security. Widely recognized for his contributions to the industry, Vish has also held CTO executive leadership roles in Telecommunications for 25 years, including Telstra, Ericsson, Extreme and Nortel. Vish has been awarded a fundamental patent for LTE, published several widely cited technology papers, and holds several patents for the design of cloud based mobile applications and communication services.In this episode, Vish talks about laying the railroads for telecommunications. He discusses his career path and the work he did developing personal data appliances and smartphones. Vish goes over development and privatization of the internet. He explains how artificial intelligence has become a huge part of Dell products. And, delves into details about the build out of infrastructure, connectivity, and bandwidth.---------Key Quotes:“We've moved towards this internet where we've centralized compute that creates pooling efficiencies, but it comes at the expense of propagation delay. But, largely what fueled the internet was the growth of a digital economy that was self-contained. It didn't have a lot of tendrils out into the real world. And, I think what Edge does is it starts to put up a series of sensors into the real world and it bridges this real world with this cyber world.”---------Show Timestamps: (02:15) Getting Started in Technology(05:15) Path to Telecommunications(06:25) State of Advanced Technology in 1995(10:15) Switch Networks(15:15) Development of Internet Content Delivery(23:15) Networking Standards and Internet Organization(25:45) Path to Dell(20:45) Difference between Propagation and Transmission(32:45) Path to Dell Continued(38:15) Software vs. Hardware(39:15) Dell's Role in Telecommunications--------Sponsor:Over the Edge is brought to you by Dell Technologies to unlock the potential of your infrastructure with edge solutions. From hardware and software to data and operations, across your entire multi-cloud environment, we're here to help you simplify your edge so you can generate more value. Learn more by visiting DellTechnologies.com/SimplifyYourEdge for more information or click on the link in the show notes.--------Links:Follow Matt on TwitterConnect with Vishwamitra on LinkedInwww.CaspianStudios.com
Trend Micro is a global cybersecurity leader on a mission to make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, their cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. The platform delivers a range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. In addition, the global threat research team delivers unparalleled intelligence and insights that power cybersecurity platform and help protect organizations worldwide from 100s of millions of threats daily. But I wanted to learn more about how they are helping organizations to simplify and secure their connected world. Kevin Simzer. Chief Operating Officer, Trend Micro, joins me on Tech Talks Daily to share how they are using technology to make the world a safer place. As COO, Kevin is responsible for all field operations, including global sales, marketing, business development, strategic alliances, and corporate development. Kevin has held various roles since joining Trend Micro, including CMO, Global Alliances, and Corporate Development & Strategy. Before joining Trend Micro, Kevin held a number of executive positions including COO, general manager, chief marketing officer (CMO) and VP engineering for security pioneer Entrust (now Entrust-Datacard) where he was part of the founding team. Before starting Entrust, Kevin began his career working in several product development positions while at Nortel in engineering, developing next generation networking technology. Kevin has held a number of board positions with Entrust, the Queen's University High Performance Computing Virtual Laboratory, and has also served on the board of Certes Networks, an innovative cloud network security specialist.
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