Podcasts about zappo

Delivering Happiness shows what it means to change thinking and to solve a different problem. It also shows the power of scarcity, relationship and purpose. Zappo's is the story that resonates louder today than ever. Listen in… Original Episode Number: 31 | Original Air Date: 12/8/2020 Links & Resources: Host: Sean Low of The Business of Being Creative Link: Join Sean's Collective of Business Creatives Follow Sean on social media: Instagram: @SeanLow1 | Facebook: Facebook.com/Sean.Low.35 | LinkedIn | Twitter: @SeanLow Have an opinion on Sean's tips and advice? Talk Back!! Email Sean. -- Podcast Network: The Wedding Biz Network Production House: Flint Stone Media Copyright of The Wedding Biz, LLC. 2020.

In today's world, we are what we measure. We hear it all the time now — data analysis, big data, consumer preferences, artificial intelligence and computer learning to show us what we see, feel and even touch. What does that mean for your creative business? Umm, everything. If experience is what you truly sell, then making sure that you define the success of that experience in your own iconic way is crucial. Enter metrics of success, the coffee table idea and Zappo's. Listen in… Original Episode Number: 6 | Original Air Date: 6/16/2020 Links & Resources: Link to Sound File for Visually Impaired: Click Here Host: Sean Low of The Business of Being Creative Link: Join Sean's Collective of Business Creatives Follow Sean on social media: Instagram: @SeanLow1 | Facebook: Facebook.com/Sean.Low.35 | LinkedIn | Twitter: @SeanLow Have an opinion on Sean's tips and advice? Talk Back!! Email Sean. -- Podcast Network: The Wedding Biz Network Production House: Flint Stone Media Copyright of The Wedding Biz, LLC. 2020.

Tad loses his job! Aleks loses his patience! Know who doesn't lose? Boyz Bucks platinum perks A-Listers that's who!Our sponsor for this episode is https://x.com/RawrXDTokenImgur Album of Aleks Art: https://imgur.com/a/mJQfalFTrunks is the drink - https://youtu.be/DmW01hHGXgAWoW guild rage - https://www.youtube.com/watch?v=YHdINgFuCWgTalking points: Poison nails,the balance of happiness between Aleks and Tad,PTO pretend time off,based dr bob,office ladies,Novocaine fiend Aleks arc,the conclusion to the lawyer saga,Take 5 took more than 5,Aleks art saga,alright thats enough sagas this isnt the saga-arc,leaving the group,turtle wow,thats the world of warcraft you play,I dont need breastmilk,Hardcore wows (wowie zowies),Zappo,shaman water quest,the unalived settlement,a miner dispute,black eyed kids,the wild robot,being an AMC plus perks rewards a lister,the enwords theatre,I just love yoinking,"one" day cleanse,ooh ooh goo,the PP jug,pokemon leaks week and skaianet systems. Check out the website for links to our shows on iTunes, GooglePlay and Spotify► http://www.lmtya.com► https://spoti.fi/2Q55yfLPeep us on Twitter► @LetMeTellYouPDOfficial Discord► https://discord.gg/SqyXJ9R/////// SHILL CORNER ///////► https://www.patreon.com/LMTYALMTYA shirts!► https://lmtya.myspreadshop.com/all/////// SHILL CORNER ///////

As the world embraces cryptocurrency, blockchain technology, and deregulated finance, there's a massive transformation on the horizon. But if you're going to invest in these innovations, you need to be incredibly diligent and have a deep understanding of the tech. Today's guest has both.We're sitting down with Pete Najarian, who is the Managing Partner of RW3 Ventures. RW3 is a digital asset venture firm built in partnership with The Raptor Group. The Raptor Group is a multi-sector venture firm with significant investments across fintech, sports and gaming, healthcare, and digital assets.Pete has significant dedicated digital asset experience, having previously served in senior leadership roles for two leading digital asset operating businesses: Zappo, which was ultimately acquired by Coinbase in 2019, and BitGo, the leader in digital asset security, custody, and liquidity. They provide the operational backbone for more than 1, 500 institutional clients and over 50 companies. They also process 20 percent of all the global Bitcoin transactions by value.Prior to that, Pete spent 20 years plus building and leading the global emerging markets businesses for some of the world's largest banks, UBS and RBS in particular.Highlights:Pete's experience in finance, discovering cryptocurrency, and founding RW3 (3:11)Pete's approach to investing at RW3 (6:25)Bitcoin, and Pete's outlook on when to invest in crypto (7:19)Analyzing Bitcoin and other cryptocurrencies' place in the market (8:54)Pete breaks down the opportunities opened up by blockchain innovation (10:31)The use and value of cryptocurrency technology in the world economy (12:36) How Pete makes decisions on blockchain investments (15:04)How RW3 assists clients (17:47)Pete breaks down the relationship between traditional finance and cryptocurrency (20:07)Pete's predictions on the future of blockchain technology and finance field (23:12)Understanding decentralized finance (24:03)Government involvement in cryptocurrency (25:39)Some of Pete's current investments at RW3 (29:01)Qualifications for an investment at RW3 (32:11)Links:Pete Najarian on LinkedInRW3 Ventures on LinkedInRW3 Ventures WebsiteICR LinkedInICR TwitterICR WebsiteFeedback:If you have questions about the show, or have a topic in mind you'd like discussed in future episodes, email our producer, marion@lowerstreet.co.

The DMs favorite episode finds your ears with magical tricks and unexpected changes, Flambé earns someone's respect the hard way and they wanna clap some MOGG cheeks. Zappo from Space Busker 2061 joins again and brings his unique style to our game. Get some Primus Sharp Edge Dice and follow along, then find us on the REAL FRESH CHANNEL on YouTube.

As the world embraces cryptocurrency, blockchain technology, and deregulated finance, there's a massive transformation on the horizon. But if you're going to invest in these innovations, you need to be incredibly diligent and have a deep understanding of the tech. Today's guest has both.We're sitting down with Pete Najarian, who is the Managing Partner of RW3 Ventures. RW3 is a digital asset venture firm built in partnership with The Raptor Group. The Raptor Group is a multi-sector venture firm with significant investments across fintech, sports and gaming, healthcare, and digital assets.Pete has significant dedicated digital asset experience, having previously served in senior leadership roles for two leading digital asset operating businesses: Zappo, which was ultimately acquired by Coinbase in 2019, and BitGo, the leader in digital asset security, custody, and liquidity. They provide the operational backbone for more than 1, 500 institutional clients and over 50 companies. They also process 20 percent of all the global Bitcoin transactions by value.Prior to that, Pete spent 20 years plus building and leading the global emerging markets businesses for some of the world's largest banks, UBS and RBS in particular.Highlights:Pete's experience in finance, discovering cryptocurrency, and founding RW3 (4:10)Pete's approach to investing at RW3 (7:24)Bitcoin, and Pete's outlook on when to invest in crypto (8:18)Analyzing Bitcoin and other cryptocurrencies' place in the market (9:53)Pete breaks down the opportunities opened up by blockchain innovation (11:30)The use and value of cryptocurrency technology in the world economy (13:35) How Pete makes decisions on blockchain investments (16:03)How RW3 assists clients (18:57)Pete breaks down the relationship between traditional finance and cryptocurrency (21:16)Pete's predictions on the future of blockchain technology and finance field (24:21)Understanding decentralized finance (25:13)Government involvement in cryptocurrency (26:48)Some of Pete's current investments at RW3 (30:10)Qualifications for an investment at RW3 (33:20)Links:Pete Najarian on LinkedInRW3 Ventures on LinkedInRW3 Ventures WebsiteICR LinkedInICR TwitterICR WebsiteFeedback:If you have questions about the show, or have a topic in mind you'd like discussed in future episodes, email our producer, marion@lowerstreet.co.

Marty Wilde (born Reginald Leonard Smith) is an English singer and songwriter who was among the first generation of British pop stars to imitate American rock'n'roll. He began performing under the name Reg Patterson until he was spotted by impresario Larry Parnes who subsequently changed his name to Wilde. From mid 1958 to the end of 1959, Marty was one of the leading British rock singers, along with Tommy Steele and Cliff Richard. His backing group, the Wildcats featured Big Jim Sullivan on lead guitar, and Brian Locking and Brian Bennett (drums) who later joined The Shadows. Marty appeared regularly on TV and his fan base grew exponentially. He met and married Joyce who was one of The Vernons Girls who also appeared as TV show regulars. The courtship was highly public but, after the marriage, Wilde's popularity as a teen idol declined. Marty moved partly into all-round entertainment, appearing in musicals such as the West End production of Bye Bye Birdie and films. He enjoyed success as a songwriter in the late 1960s and early 1970s. He has written countless songs for other recording artists including Tom Jones, Status Quo, Lulu, Adam Faith, Joe Brown, The Casuals, Mac & Katie Kissoon, Kim Wilde, Roxanne Wilde, Peter Shelley, Hot Chocolate and Capricorn In the early 1970s, Marty reinvented himself, changing his music style to Glam Rock and became known as 'Zappo'. The singles he released under this name never charted and he reverted back to Marty Wilde shortly after. Later on, as songwriter and/or record producer, he masterminded a string of 1980s hits for his daughter Kim Wilde. His son, Ricki Wilde also gained some notice in the music industry, working mainly in promotion and A&R. Today Marty Wilde is 84 years old. Like many of his contemporaries, he continues to perform with nostalgia tours in the UK and beyond and is just as passionate about making music as he ever was. He was appointed MBE for Services to Popular Music in the UK 2017 New Year's Honours List and celebrates a rare feat – securing eight consecutive decades of British singer/songwriter success on the Official Singles and Albums Charts Marty joins us this week to look back over his career and regales us with many 'behind the scenes' stories. If you'd like to learn more about Marty Wilde and songs like "Endless Sleep" "Donna" and "A Teenager in Love" head for his website here I hope you enjoy Marty Wilde's lifestory.

The best ideas often come from outside the industry. Now, I've been looking at other businesses for decades, having long held the view that what happens in other businesses is directly relevant to what we can do in our local dental practice.  The market has evolved, and the needs of today's practice owner are farmore sophisticated than traditional practice management paradigms. The market has moved on. And so as business owners, we need to be constantly educating ourselves. We need to be constantly at the forefront. Zappos is a company I've been fascinated with for over a decade, and in this episode of The Savvy Dentist Podcast I am going to share some of the insights that came about as a result of a recent field trip to Zappos in the United States. [5:02] - The story of Zappos and Tony Hsieh. [6:31] - Tony Hsieh wanted to create a work place that people were happy to go to work and they could do business on Zappo's terms. Zappos became well known for their internal work culture. [8:32] - The 10 core values of the Zappos organisaton. [14:03] - How can you utilise the Zappos core values in your Dental Practice. [17:46] - Hire and retain the best people using the Zappos core values.

Amazon's Unique Culture Explained - Jeff Bezos Archived Footage from 2009, after the acquisition of Zappo's. This video was sent on an email to the employees of Zappo, following the acquisition. #jeffbezos #amazon

Today, we have a replay...business and life got in the way of our recording schedule so we pulled out an episode that is an oldie but a goodie, as they say, and the perfect followup to our last episode about client who ghost you. This replay is of the 3rd episode that Sevana and I have ever worked on together. We were (and still are) two good friends with lots to say and share, while trying to figure out our equipment, our sound, and our technology as we embark into the world of podcasting.In any case, this topic, like every topic, is something we feel strongly about as toxic clients can really weigh down the growth of a business and of the business owner.  We'll be back with a new episode next time, so we hope you enjoy this replay in the meantime.  Oh, and if we haven't said it enough, THANK YOU for your continued support of our podcast! - Tiffany********************************************In this episode, our hosts, Sevana and Tiffany (formerly known as Chloe) talk about how to identify toxic clients and ways to improve those relationships or, if needed, knowing when it's time to call it quits and how to show that client the door!Famous Example: Clive DavisE-Books:Delivering Happiness: A Path to Profits, Passion and Purpose by Zappo's CEO Tony HsiehLeading the Unleadable by Alan Willet Toxic Client: Knowing and Avoiding Problem Customers by Garrett SuttonThe Starbucks Experience: Five Principles for Turning Ordinary Into Extraordinary by Joseph A. Michelli The Code of the Extraordinary Mind by Vishen Lakhiani ****************************Sponsorship Opportunities - Email us here: thebusinessbehindsmallbusiness@gmail.comWebsite - Check out our website! https://www.thebusinessbehindsmallbusiness.comNotice - As an Amazon Associate, we earn from qualifying purchases. These earnings contribute towards the costs of creating this podcast and we greatly appreciate your support!Disclaimer - We are NOT licensed financial experts, nor do we give financial advice. Anything we share with you here on our podcast, whether it be a personal experience or submission, or advice/tips that have worked for us, or that we believe would work for you should not be viewed as either financial, business, or tax advice. We ask for you to do your research, have open and honest conversations with your company's own support providers and make decisions based upon that. Throughout this broadcast we will share our knowledge and give suggestions and hope you will receive them as part of your overall research to better your own company.

Flex & Froomes speak about the secret purpose of Zappo lollies. They chat about corporation employee nicknames, and the lady who assigns herself designated worry time every day. Learn more about your ad choices. Visit megaphone.fm/adchoices

Flex & Froomes speak about the secret purpose of Zappo lollies. They chat about corporation employee nicknames, and the lady who assigns herself designated worry time every day.See omnystudio.com/listener for privacy information.

The status quo is to focus on acquisition as opposed to retention. Most of the current approach is built on faulty premise that customers are promiscous.  How can you build customer intimacy in a few clicks Preview (see attachment or web link for the full transcript): Speaker 0 (0s): Most of what you consume from so-called experts contains either half-truths outright lies or information that is not useful. They keep telling you how wet water is and you know, it is doing, you know, gut. I am committed to share in nothing but the absolute unfiltered on edited, no euphemism truths. Every single time you hear my voice. Speaker 2 (37s): Welcome everyone. I have been having this conversation with my friend, Ana, who is in Australia. We've been talking about human to human relationship in the customer experience on, are you still with me? Speaker 3 (54s): I am still here. I must. Thanks for having me back. Speaker 2 (58s): You're welcome. I am. I'm excited to have the second part of this conversation. So, you know, you educated me a lot around how we think about the front end of the funnel today and conversion and, and how that sort of operates. And now I want to turn the conversation and set the stage again into, in today's world. We acquire a customer, right? We deliver some goods and services to them, and then we never talked to them again, most companies. And to the extent we talked to them, it's when they call in or email or go online and send the chat in and have a problem. And we work really, really, really hard to solve whatever problem it is they have, and then rinse and repeat. And then eventually like some relationships they want to break up with us, right? They say, Hey, I want the cans. I think about the cable companies. For example, the cable companies have a retention departments that if you called and said, Hey, I want to break up with you. They send you there. But when you get to this place, it's not, let me tell you the value in of, they just simply go, Hey, I'll buy, you know, about, we give you a discount, right? Because you know, clearly I'm not a customer. I am for sale. I am some type of deal and they throw money at the problem and maybe the customer stays and maybe they don't. So as I think about your framework, first off, let's start by you just sort of saying like, why have we accepted this to be the norm? And do you agree that there could be a better way of retention and loyalty than all the, all the ways we're doing it today? Speaker 3 (2m 45s): Absolutely. And you know, it's not me saying it, look at the stats if retention and loyalty and all of that was not severely dysfunctional. Then we would have really good retention. And a lot of businesses would have really loyal fans. And that isn't the case right now, the status quo is to put all of the energy and all of the funding into customer acquisition, right? So customer acquisition costs are escalating. I think the latest Shopify figures show that customer acquisition costs are going through the roof. It's becoming untenable to acquire customers. So unless you've got large pockets of VC funding and you're in the red as sustainable businesses, getting harder and harder. Why is, you know, we look at, and it's not just digital businesses. You look at established institutions like banks, right? And I'm sure it's the same in the states, as it is here in Australia, you're a loyal customer of a bank for years and years, you go in with a complaint and you say, listen, you've got to help me out. I want to stay with you. I want to stay with your institution, but this isn't working and they go, ah, too bad. So sad. Right? So they're ha they're putting all of their energy into acquiring new customers. It's like we live in a, you know, if you look at e-commerce and digital commerce, we are effectively living in a Tinder world where at any moment in time, there's 2 billion people on your phone and you can keep swiping and going on dates and keeps wiping and going on dates. And then, you know, read the full, hilarious book by Aziz Ansari at the end of the day, all of that access, access to new and new and new dates doesn't make you happy. And so all of this focus on customer requisition without putting energy at all into the back end into the, what happens next is just escalating costs and making businesses unsustainable. Speaker 2 (4m 34s): And, and I think that is so obvious when you think about it, right? It's the cliche of, it's easier to keep a customer than to get a new one, but in some ways, one of the many side effects of the localization and Facebook ads, as if you have deep pockets, you don't have to be loyal to any customer anymore, right. You just swipe, right. And it's financial. It's why, you know, many large companies that are doing billions and billions of dollars in revenue are either on profitable or are showing very, very sort of little profits. So we get that. Is there a, another way, is there another way, or shouldn't meet this, except this is the world we live in. No one can ever figure out loyalty or is there a, is there another way or is, or do you just think we're not trying? Speaker 3 (5m 34s): Well, I think, I think everyone's putting in a solid effort. I think it's like anything, you know, until you understand that donuts are not good for you every day as a main food source, you'll keep eating the donuts cause they taste good. So, you know, there is a better way. There's a better way. And in the last couple of years, I've had success with over a hundred different brands. So all high growth brands exporting into new markets and we've consistently been able to raise customer loyalty, retention and lower customer acquisition costs for all brands from literally from rice horses to shoes, to engineering companies like right across the board. And the reason we've had the success is because we've gone back to first principles. How do people form relationships? There's a pattern to that. We can leverage that. How do people make decisions? There's a pattern to that. We can leverage that, you know, I'm sure your audience has come across. Robert Cialdini's work. He wrote a book principles of influence back in the eighties. It's I dunno, a gazillion copies sold, right? The book is brilliant. It talks about seven leavers that you can use to influence anyone about anything, or we know this stuff. And then it's like a giant mass amnesia when we step into the digital space and we don't use any of these same tactics, we forget that at the end of every transaction in the digital space is a human and humans are influenced in predictable ways. So it's just a matter of kind of reminding ourselves and not accepting the status quo and saying, yes, there is sensibility and putting energy into Customer Retention. We're going to weather the storm of economic downturns better. We're going to build a loyal customer base that will stay with us for better. We're going to create at the risk of sounding old, go back to the old fashioned world where businesses made profits Radical, right? So I'm going to, I'm going to just stay on this radical roll and throw something very controversial out there, right? Low conversion rates are helping your competitors grow. And here's the science behind that 97% of the customers that come to your website leave, and these could be customers looking for a new product, or it could be customers coming in to get reassurance or make a complaint or whatever. But 97%, if your conversion rate is two or 3%, 97% of people leave. And the people that leave because there's now an element of frustration, they didn't get what they wanted when they came looking, they are willing to spend up to 16% more with your competitor. So your failure to engage, your failure to delight is making that customer go to your competitor. Who's in the next tab. They're not over here in Australia. No, no. There's zero energy to go to the next tab and they're willing to spend 16% more. So your low conversion rates are helping your competitors grow. Speaker 2 (8m 35s): And, and man, when I, when I, when I think about that, I wonder when most people say that, Hey, we're going to spend energy to keep a customer, right? Whether that's keeping them after they've purchased and keeping them on our sites and do all of that, it seems to be very sort of reactive and almost selfish. And I don't mean selfish in any judgmental way. You know, you know, like that's kind of where, so, so what I mean by that is if you come to my site and I think you want to buy something, I'm going to put this big, buy something so that you get by the thin and you're off, right? There's all this literature around. Don't let them hang around your site that often, quickly convert them off. You go on the support side. Did you come to my site? Looking for help is also the same deal. It's costing me money. If you want it to have this, let me just give you, here's an FAQ. What have you. So like, there's this push in the other direction and I'm, you know, I'm a recovering technologist. I'm not fashion technology for technology sake. I'm simply saying there's this energy that's like, I don't want to really interact with you any deeper. Then come in, get the stuff you got. Problem. Here's the answer. And I know what do you, where do you say to that kind of reflexive businesses leaning away? If you will, like, I wanted to be sanitized, come in, buy the stuff, go have a problem, click your off your goal. And then I hear you talk about building a relationship and it seems like the marketplace is going vast in the opposite direction. Speaker 3 (10m 19s): Yeah. I mean, it's a great, great point. And I actually enjoyed one of your past interviews with Steven, where you talked about this at length. So I think direct your audience. There won't repeat any of that. Goodness. But I think fundamentally let's take an example. Let's look at a business like Qualtrics. So Qualtrics started with doing survey staff and now, you know, I think they, they raised $600 million at the last race. They're enormous. And they're able to effectively formulate how to do the retention part of customer service at scale, by looking at patterns and being predictive. So as an example, if you're selling shoes and there is a break in a particular line of shoes and people are coming back and complaining about, you know, this particular model of shoe, more than the average they can pro they can capture that and get the customer service departments to proactively reach out to people who bought those shoes and say, look, we know that we've got an issue with these shoes. You might want to keep them, but if you don't, here's a remedy. And so it all comes back. You know, if we come back to first principles, which is often useful to understand the all going forward, if we look at satisfaction, right? So customer satisfaction, how is that calculated? In essence people, it's a, it's sort of a, it's a product of two things, your expectations and your perceptions. If your expectations are really, really low coming back to our earlier conversation, if your expectations about things are really low and the perception or the delivery of the product was just a little bit above, you're going to be super happy because your expectations were low. If your expectations are high and the delivery is at the same level above average, but lower than your expectations, you're going to be really unhappy. And so you think, okay, well, all of this is subjective. How do I, as a business influence whether my customers are satisfied or not. And again, it's proven that you can do that through the provision of information. So take, for example, you know, in the olden days, when we used to fly and you'd chop for a flight and American airlines would say, sorry, your flight is delayed by 30 minutes. And so your natural reaction, you were expecting to fly at a certain time, your flight is delayed. They tell you a flight is delayed. You're unhappy. You're like pissed. I'm unhappy. I'm going to go and complain, right? But if the person on the little megaphone says your flight's delayed by 30 minutes, we've just had an unfortunate situation where a lady is delivering a baby on the plane. And it's going to take us a little bit longer than expected to get that plane turned around for you. All of a sudden you're like warm and fuzzy, right? So the delivery of the delivery of the actual experience didn't change. Your expectations were where they were. But simply by providing information, you're able to completely change a negative into a positive. You know, if you're a restaurant, you go to a restaurant, your table's not ready and you get offered a little appetizer while you're waiting in line. Your negative is turned into a positive. And so coming back to your point around customer service and putting energy into the front end, rather than the backend at the backend, using information and using the tools that you have to moderate satisfaction levels and customers is huge. And so, yeah, and that doesn't get delivered with a coupon for stay with that cable company for another year. We'd know you're really unhappy, but we'll make it, you know, we'll give you a little teaser so that you're unhappy with us longer. Something that makes them happy. Speaker 2 (13m 58s): Yeah. I mean, that is, that is, that is so spot on. And I think one of the lessons I'm taking from this, and for those of you who are listening to, or on the, on the service or contact center, or what have you, is that you've got to separate the, the act of break things from what we're talking about, which is loyalty. Like the break fix is a transactional. And I, this is a completely different than this is the same reason, right? Why you call your grandma with no, like you're just checking in on her, right? It's, it's a relationship. It's not because you need something or you something no. And oh, by the way, when your grandma also calls at once you to be her tech support, you, you fix it. But then that doesn't mean you, you still don't work on the relationship. And I think it's that mindset. And, and, and, and for too long, we've kind of given up on everything has become, I can acquire a new customer by going out and just paying for it, eating into profits, or I can acquire a customer by giving them one who was unhappy credits, again, eating into profits. Like we have no other tools in the tool belt. There is a given up on it. And in some ways, you know, when I, when I talk about service about why companies don't invest in do all the MRIs on it, this is part of the reason, like, if you're pouring all of your money into acquisitions, right. And credits and those things, then all of a sudden, you don't have money to pour into this. Then you consider, you know, kind of mundane because we've not done a good job of tying those kinds of service things into retaining a cost. It's not purposeful. Does that make sense? Like, it's just, you're just answering questions and doing that. It's not a purposeful thing it's designed to create a lot. Speaker 3 (16m 2s): Absolutely. And you probably would have come across Ellen, the Baton, he wrote a famous book called the week, right. So if you've read his follow or your audience has totally recommended, it's called the course of luck. And the course of life is a book about, you know, everyone wants to know how I met you. Right. How did you guys meet? Oh my God, how romantic, terrific, whatever. But it's what happens after that. That's interesting. Right? It's what happens after the honeymoon that is the make or break in a relationship. And this is, you know, the parallels between human to human relationships and human to digital and brand relationships are so incredibly high. Right? We get so focused on the acquisition. That's the sexy part. Let's get new customers in. Yay. And it's actually what happens next? That's the important thing it's, you know, do you deal with your customers with empathy when they call you or do you, do you just be rude to them and give them 20% off the next year and entice them to stay in a dysfunctional relationship longer. Right. And when you lay it out like that, you go, well, why aren't we making these crazy decisions? Why don't we build our businesses on a foundation of providing value and serving customers and forming long-term relationships. It's stuff that works for the longterm. But you know, many people are just in for a quick thing, how fast can we spend the VC funds and, you know, get the evaluation to a place where we can exit out and, you know, there'll be market corrections. There'll be, you know, this is things find the right level. But I think for your audience, you know, whether you're a young entrepreneur or as a student and you're starting out, or you're looking for a career change, or you work in customer experience in some way, I think staking your career in the future, on your, of your business, on a foundation or building strong relationships and putting in place the mechanisms in digital to facilitate and nurture that it's a long-term strategy that leads to a win it's it's, you know, there's the science, there's a formula to it. Speaker 2 (18m 10s): I want to, I want to ask you one last question. I'll let you go. And it's, I suspect you have to be going crazy. I know we talked on the last conversation about the front end, how people trying to convert then all that I got to imagine, if you have, I'd love to hear your perspective that you you're driven just as crazy on the backend, meaning on the digital, on the websites, on their support pages as well. In the same way. As we jumped straight into that, an add-on on the front end, a buy this, then sign up for my demo. Have you on the backend. W and when someone's, they're just looking for information, I got, I'm curious to hear your perspective around what have you seen there? That just makes you go, oh my gosh, just here, Speaker 3 (18m 59s): You have hit a big red button. Let me spend with your audience. So literally yesterday, you know, right now, COVID you try and book flights and all your plans change, and you have to cancel flights on the airlines are terrific. They give you a credit voucher, and then you come around and you go, well, I've got another fantasy. I remain optimistic. I want to rebook that trip to wherever I want to use my credit voucher. And this is where everything just falls off. And you really get a taste for how much they don't care about you as a customer at all right. Try and use a credit voucher. Oh, ladies, sorry. You can't combine two credit vouchers to buy a ticket. Sorry. Can't do that. Oh, lady, you can't use that credit voucher online to buy a ticket. You can use this other one, but not this one. Why not? This one? I don't know. Call our call center, call centers busy. Three hours later, you get a call back. Sorry. I can't help you out with that. I mean, it's just atrocious. It's like, literally you, you finish a day of trying to rebook a ticket with the money that was used in the first place that the airline has held for the last year and a half. Right. And you feel battered from the experience and there is, you know, you, you go again from being, I don't think anyone has very high expectations in these, in these situations and you just, you just don't want to be really, really mistreated, be happy if you would treat it. Okay. You know, so yeah. There's, you know, there's lots of examples and I'm sure your audience will have tons of their own experiences where you just feel like, hang on. Why am I being penalized for being a loyal customer or brand? Speaker 2 (20m 42s): And this, the psychology of that, right. I suspect in that same moment, if you want it to buy a new tickets, right. Click on Google, there's an ad. And meanwhile, like I've already paid, I'm already a customer like I already, right. Versus the person who was comparing you to all the other airlines I'm here. Like you've got me Speaker 3 (21m 11s): Decision to be paid your mind. You're my choice already. I don't need to go and compare you against other airlines. I don't need to do an evaluation. I don't need to compare and contrast 60% of the process for me to choose a brand is done. So you've literally been handed a gift. It's like someone who comes recommended to your brand is such a gift, you know, grab that. It's really atrocious to let that fall through the cracks and not have the mechanisms in place to engage those customers and see them through to a really good conclusion. Speaker 2 (21m 47s): You know, it reminds me of some of the legendary businesses. That's, you know, some are world famous, some are known locally. And what have you, who don't do any marketing? Not that there's anything wrong with marketing, who says their entire business is word of mouth. And when you go study each and every one of them, and probably one that comes to mind at scale is Zappo is, I don't know if you, Speaker 3 (22m 10s): Yeah. I lived in Vegas. I know. Is that post? Speaker 2 (22m 13s): Yeah. So at least when the late Tony Shay was w was there, it was kind of this oddity of a place that focuses, you know, all about keeping the existing customers they had into this rabid fans and the economics would just bore that out. Right? Like they did sort of these radical things. So if you think about business after business, if you put it on a spreadsheet, right. For the quants out there to say, what's the economics of keeping customers and treating them, building it versus going in and doing more paid search and clicks and all of that, it's sort of a no brainer. I guess I'll leave you with a very difficult question, which is what is it about this, right? That most companies just decide not to do? Is it because there's so much free money? Is it because it's like doing the dishes and it's not as sexy? What is the thing that drives people, right. To the, the loving arms of Google and Facebook or whatever, and spend all their money's there and drain profitability versus doing the best, which it's, it's, it's the economics of better. The everything is better, but we keep going there. Is it like, I just like the taste of donuts and I'm going to just eat it regardless of what happens, no matter what I read. Speaker 3 (23m 39s): Yeah. You know, it's a great question. And for, you know, for the listeners, it actually brings us back to where we started the conversation and the very first part, right. At the inception point. And I think the reason why the status quo perpetuates is that in most businesses you have three really different teams who are driven by really different KPIs, right? So sales is transactional. Make the quarterly, you know, you make your monthly goals, you make your quarterly goals, you get a bonus that is literally your fixation. And the only thing you care about marketing, you're looking at numbers and the numbers that we follow, all the vanity numbers, how many site visitors did we get? We're not looking at what's the proportion of buyers. We're looking at how many impressions, how many site visitors, because those numbers are big. And they're great when we present them to the board. So we hooked on vanity metrics and that's how we get evaluated our KPIs. And then you look at engineering teams and product design teams, engineering teams get evaluated on how fast they cut code. You know, they have it last year and they look at the velocity graphs and they're like, we're doing well because we're cutting code fast. And then designers, for the most part, don't have metrics for evaluation. Right? Design is just the number of times I've been brought into a business, which is engineering led and being asked to add design we're shipping next week. Could you add design? It's like, no, we need to build it into the cake, right? From the beginning, we can't ice it on the top. So the reason why I think some of this is hard is that we have teams who are working together on the same, you know, on the same brand, on the same business, but the KPIs by which they are evaluated often conflict with each other. And so until there's alignment and until there's a common framework and a way to measure success across the board, using the same measurements, it's really, really challenging for our business. And so it's not that we don't know the stuff. It's just that whenever there is a complexity in life and you come back to first principles and then you follow the money flows, the answers are usually there. Speaker 2 (25m 49s): Yeah. You're, you're, you're a spot and I'll add a fourth team to this. Then you've got the support guys also care about, like, in that sort of way, I came up, right? I'll take care of this customer. And, and your, your corrected usually takes a powerful leader or founder, which it, which is probably explains why some of the best examples we have doing it right, are tends to be led by these, right? Despite someone at the top was visionary. Well, the, the thing that gives me hope is the work you're doing now. This is in theoretical. There's a video listening. She is done this with, you know, in, in, in the triple digits of companies and brands and various industries where the conversation is, how can we kind of shift mindset and then, but it's a work and she is showing great results there. So we're going to post your info. I think you said, LinkedIn is your preferred way to, to engage, but please feel free to shoot us, shoot us a message. Contact us. What was that website again? Where folks can get the magic pills that would make all of their conversion and all their things, right? What was that website? Speaker 3 (27m 12s): Good@rant.com. And from there, you'll be able to either read the book which describes the process. And you can apply that in your own business. No secrets. It's patented. It's out there for anyone who wants to take the time to read. There's also a series of courses. If you just want snippets of three and four minute videos, or there's a button, you know, for the folks that don't want to read the books and up and do the rest. So Yeah. Are a double M P breath like ramping up. Speaker 2 (27m 47s): Yeah. Speaker 3 (27m 48s): I'm not suffering question for you. What is your favorite meal to cook? I think that's the questions you've asked me. So I know you're a bit of a chef. What is the go to for Speaker 2 (28m 2s): Yes. If I am, if I am put on the spot and say, gosh, this is make, make something. I make a slightly spicy spaghetti and meatballs. The CRA Fresh tomatoes are a must. So there's a labor of love. You've got to get the blender. There's no, I don't have any. She has a magic button. There's not for you here. You got to take the tomatoes. You've got to blend them. If you want to cheat, I would blend more than I need and freeze some of my fresh tomatoes so I can cheat next time. But yeah, a spaghetti and meatballs, it's, it's a labor of love, but it takes a few hours, but that is, I cook all kinds of things, Asian cuisine. I used to Southeast Asia for some time. So I that too, but spaghetti and meatballs that's Speaker 3 (28m 60s): Wow. Well, I'm starving right this time. Speaker 2 (29m 4s): Well, this has been terrific. I cannot thank you enough. I cannot, I cannot wait for the audience to, to learn from your insights. It's it's, it's, it's an honor to have you on because you are given me something new for that I have not encountered before. So thanks. Thanks for coming on the show. Speaker 3 (29m 25s): Thanks amass really appreciated and look forward to any questions or, you know, follow up comments that your audience has set up through. Speaker 2 (29m 35s): Sounds good. Thank you for listening, please subscribe and follow me online at a mosque. Tenumah look forward to chatting with you next time. Connect with Anna - https://rammp.thinkific.com https://www.linkedin.com/in/annaharrison/

What's more rare than great customer service? Building a brand on excellent customer service is certifiably profitable way to set your small business apart from the competition. Resources mentioned in episode:Define and Deliver Exceptional Customer Service: Proven strategies to maximize your profits by Dr Kelly Henry Podcast Episode with Dr Kelly Henry: https://www.buzzsprout.com/1139753/7461427 Harvard Business Review. How I did it: Zappo's CEO on going to extremes for customers by Tony Hsieh  how-i-did-it-zapposs-ceo-on-going-to-extremes-for-customersSalesforce.com. 7 Customer Service Lessons From Amazon CEO Jeff Bezos Jeff-bezos-lessons-blog#CustomerServiceSkills #ExcellentCustomerService #BrandStrategy #EnhanceCustomerExperiences #CustomerServiceStrategy #DrKellyHenry #Zappos #Amazon #EffectiveCustomerServiceStrategy #MaximisingProfits #CustomerServiceAndProfitability #Entrepreneurship #SmallBusinessProfitability 

• When I saw the internet come about, I thought, well, here's an opportunity, because everybody can have that 15 minutes of fame, right? Everybody has an opportunity. So I started... Yeah, so I started dreaming about creating this online TV, radio network, I kept trying to get people to create it, they just couldn't see it... It was the early days, everything was HTML code. And so I taught myself how to do HTML, how to do CSS, and how to do JavaScript, and all the coding, and then I created my own network. Instead of trying to find somebody else to do it, I built it myself. So there you go. She builds, I build my network.  (2:35)•  I was one of the very first Women in China to teach podcasting, and it was really bizarre because when I went over there, everything was in Mandarin, when I was trying to figure out the podcast platforms.... I'm going to stop you right there. Does HTML turn into Mandarin when you're in China? Is it all the same? No, it's different, and plus when you go onto the platforms, everything was in Mandarin, so I had to learn different words in Mandarin that would be related to what the podcast would be. So that way when I went through their platforms, I'd be able to go through and set it up. So I learned a little bit of Mandarin to create it.   (5:16)•   I was creating TV shows back then, that's what a cooking shows and health shows and things like that, and I actually was making deals with doctor's offices and they were going to stream my TV shows inside their doctor's offices for their patients to watch before they go into their appointments. It gave us a way that it went beyond the old way of doing broadcasting through these major networks, you can create these little networks and have your content streamed just anywhere. And it's even more so today. But from FMG network, I did podcasting, I created women in podcasting directory in 2005, so it was the first online directory for all women podcasters. Then I actually went in and started a podcast school. After the fire I kind of took everything down and went on hiatus to rebuild my life. I'm now in the process of re-emerging. I have a Radio, TV and Podcast Network, a podcast directory, the women in podcasting directory and I have a site called Podcast mingle, which is an online community where people can find guests for the podcast, so I have a lot of different things that are launching this fall. (10:19)•   The word no, when people have something that happens and they can't control it, you keep saying No. No. Like, it's going to stop it. Yeah, yeah, yeah. But it doesn't... And so we couldn't get in the next morning and then a friend of mine, she called and said you need to come over here and I can't leave, I can't leave. She said just come over here and just rest, she was such a sweetheart. So we went to her house, and then the next day we came back out and we were trying to... Kept trying to get in, they wouldn't let us in. I kept trying to call animal rescue, that was such a nightmare, the phones were down and you couldn't get a hold of anybody.  (15:49)•   It's kind of like separating yourself and it's like, alright, now I'm on this timeline that one's gone, and then instead of looking back and always trying to be what you were, it's almost like there's been this death of whatever Jody was before. Now, we have to kind of let go of that because we're never going to find that again, it's gone. And how do you move forward and just embrace that like this has happened, and this is me and this is my new life? With my journey with you and how much you've poured into me and helped me, I think in a small way when we've been through something like that, when we can look back on it with gratitude and be like, Okay, through that fire, all of these other beautiful things about myself have been formed and created, and I have gratitude. Are you at a place of gratitude yet?  Yeah, because one of the things that I've found about myself is I was constantly running and I was doing a lot of things, I would say yes to everybody, and I would do all these things previously where it wasn't always where my passion led me, and so now I'm grateful, I pay more attention to things I love, I'm conscious that life is a fleeting moment. (27:24)ABOUT JODY COLVARD:Jody Colvard is the Founder and CEO of FMG Network (FRQNCY Media Group), Women in Podcasting and Podcast School, all cutting-edge communities combining creativity, personal empowerment and technology to empower voices, ideas & stories. She is also the Co-Founder of the Speaker Studios and Master Speakers Bureau. With a career spanning over 20 years in business successes, Jody has worked with celebrities and charity organizations such as Make a Wish Foundation and The Sole of Africa with Nelson Mandela, Brad Pitt and Sir Richard Branson; and with clients featured on 20/20, Good Morning America, Oprah, and Dr. Phil.In the late 90's, Jody and her partner Declan Dunn, who wrote the first books on Affiliate Marketing, worked together to educate entrepreneurs and fortune 500 businesses on developing online platforms, marketing and media. In 2001, with a desire to help entrepreneurs have a voice and secure their spot in this fast-growing space called the Internet, Jody created the FRQNCY Media Group (FMG Network), providing online TV, Radio and training for entrepreneurs wanting raise their voice and share their message. In 2004, Jody was introduced to Podcasting and Blogging, and quickly realized how effective they both could be in sharing thoughts, ideas and stories. She began conducting workshops and spoke on stages Internationally teaching entrepreneurs to use these new tools. Soon after, Jody went to China, becoming one of the first women to teach Podcasting in Asia, and in 2005 she created Women in Podcasting, the longest running and largest podcast directory for women podcasters.Jody has spoken all around the world, helping individuals to have a voice, sharing the stage with; Michael Beckwith, Barbara De Angelis, Declan Dunn, Brendon Burchard, DC Cordova, Click Funnels' CEO Russell Brunson , Yanik Silver, Eben Pagan, Zappo's former CEO Tony Hsieh, Loral Langemeier, Mark Victor Hansen and many more…Jody is a pioneer – an insider's mentor – in the realms of internet marketing, new media, social networking, and business strategy development. In 2011 she distilled that knowledge into her acclaimed book and training program Be A Show Host: How to Connect Your Dream to The New World of Community, Customers and Continual Profits. This comprehensive media course has been used to teach thousands of students to develop professional, polished, and – best of all – profitable podcasts and radio shows.An ardent supporter of various causes, from Make a Wish Foundation, where she was instrumental in making a young boy's wish come true, in conjunction with Ron Howard of Imagine Entertainment and Robin Williams, to raising money for the homeless, American Cancer Association and the Scleroderma Society, Jody has volunteered her time and resources to help make a difference in the world.In 2018 Jody's world was pulled out from under her when the Camp Fire swept through her community and destroyed her home and took her loved ones. She stepped back from her media business for a while to rebuild her life. And now after the 3 year anniversary of the fire, Jody is re-emerging, relaunching a brand new TV, Radio and Podcast Network bigger and better than before.CONNECT WITH JODY:Website: https://fmgnetwork.comWomen in Podcasting: https://womeninpodcasting.com WAYS TO CONNECT WITH STEFANIE…• Website: https://shebuildshomes.com• Facebook: https://www.facebook.com/shebuildsbetter• Instagram: https://www.instagram.com/shebuilds.homes• YouTube:  https://www.youtube.com/shebuildsshow

Trevor ‘ToeCracker’ Crook has been called the ‘Crocodile Dundee’ of direct response copywriters due to giving his global clients the biggest advertising knife, so they can slash their competitors in half and leave them feeling like they’re a one-legged duck swimming in a crocodile infested creek. His breakthrough advertising strategies show you how you can add just one letter, one word or make just one small change which can double, triple or quadruple your response, without increasing your advertising and marketing costs. Originally from Australia, Trevor’s been living the international lifestyle since 2006, mentoring business owners across the world and working from his laptop, anywhere he chooses. Trevor’s attended the Grammy Awards and was the one writer chosen to work on an event which included; billionaire, Sir Richard Branson, The Dalai Lama, former South African President, FW de Klerk, Tony Hsieh from Zappo’s, Dr. Stephen R Covey, author of The 7 Habits of Highly Effective People.You can reach Toecracker here: http://UnlimitedSuccessClub.com https://www.facebook.com/groups/BeersBourbonAndBusiness Thanks for listening, to book a call with Paul click here: http://tiny.cc/callwithpaul Paul Wilson (https://www.ahappyhead.co.uk) is the go-to Mindset Coach for ambitious business owners. Paul has dedicated the last 27 years to helping people, either as The Emergency Response Manager at the Channel Tunnel and the Mindset Maestro for business owners. In 2019 Paul partnered with Lisa Johnson - creator of “Passion for Passive” an owner of the massively successful “GSD” Facebook group - to help her clients with a wide variety of mindset issues. Paul has turned his lifelong interest in the mind and human behaviour into his new career helping people remove unwanted mental baggage and to step out of their own way. Trained in the radically different hypnosis without trance method “The Control System” created by Tim Box, Paul has studied more traditional methods including those of Milton Erickson, Dr Jonathan Royle, Jonathan Chase, Richard Bandler and Scott Jansen. He also attended Tony Robbins’ “Unleash the Power Within” Weekend and walked on hot coals. In preparation for his new venture, Paul spent much of 2018 training and learning new skills. One of the highlights was Logan Murray's Stand Up Comedy course, during which he performed two live stand up gigs. The “graduation” gig held at The Water Rats, North London, where Oasis played their first concert in the capital. Paul has plenty of testimonials that showcase how he has helped clients. His favourite is probably the shorted and most direct. From Nicky Botton: “Basically, in short – you’re a f**king legend! xxx.” DISCLAIMER: Any information or advice I give is purely based on my own experience and research. There is no guarantee as there are many variables that will impact your success. Everything stated should be taken as opinion. All Rights Reserved to Paul Wilson A Happy Head Podcast. See omnystudio.com/listener for privacy information.

Trevor ‘ToeCracker’ Crook has been called the ‘Crocodile Dundee’ of direct response copywriters due to giving his global clients the biggest advertising knife, so they can slash their competitors in half and leave them feeling like they’re a one-legged duck swimming in a crocodile infested creek. His breakthrough advertising strategies show you how you can add just one letter, one word or make just one small change which can double, triple or quadruple your response, without increasing your advertising and marketing costs. Originally from Australia, Trevor’s been living the international lifestyle since 2006, mentoring business owners across the world and working from his laptop, anywhere he chooses. Trevor’s attended the Grammy Awards and was the one writer chosen to work on an event which included; billionaire, Sir Richard Branson, The Dalai Lama, former South African President, FW de Klerk, Tony Hsieh from Zappo’s, Dr. Stephen R Covey, author of The 7 Habits of Highly Effective People.You can reach Toecracker here: http://UnlimitedSuccessClub.com https://www.facebook.com/groups/BeersBourbonAndBusiness Thanks for listening, to book a call with Paul click here: http://tiny.cc/callwithpaul Paul Wilson (https://www.ahappyhead.co.uk) is the go-to Mindset Coach for ambitious business owners. Paul has dedicated the last 27 years to helping people, either as The Emergency Response Manager at the Channel Tunnel and the Mindset Maestro for business owners. In 2019 Paul partnered with Lisa Johnson - creator of “Passion for Passive” an owner of the massively successful “GSD” Facebook group - to help her clients with a wide variety of mindset issues. Paul has turned his lifelong interest in the mind and human behaviour into his new career helping people remove unwanted mental baggage and to step out of their own way. Trained in the radically different hypnosis without trance method “The Control System” created by Tim Box, Paul has studied more traditional methods including those of Milton Erickson, Dr Jonathan Royle, Jonathan Chase, Richard Bandler and Scott Jansen. He also attended Tony Robbins’ “Unleash the Power Within” Weekend and walked on hot coals. In preparation for his new venture, Paul spent much of 2018 training and learning new skills. One of the highlights was Logan Murray's Stand Up Comedy course, during which he performed two live stand up gigs. The “graduation” gig held at The Water Rats, North London, where Oasis played their first concert in the capital. Paul has plenty of testimonials that showcase how he has helped clients. His favourite is probably the shorted and most direct. From Nicky Botton: “Basically, in short – you’re a f**king legend! xxx.” DISCLAIMER: Any information or advice I give is purely based on my own experience and research. There is no guarantee as there are many variables that will impact your success. Everything stated should be taken as opinion. All Rights Reserved to Paul Wilson A Happy Head Podcast. See omnystudio.com/listener for privacy information.

“The impact you have starts the moment you say yes.: Welcome back to Inside The Greenroom! If you agree with the statement above then this episode is for you. Loren Lahav is a dynamite speaker and entrepreneur who is passionate about staying true to herself and spreading her impact with as much authenticity as possible. She has shared the stage with names such as Gary Vaynerchuk, Tony Robbins, and Kevin O'Leary just to name a few and has spoken for top brands all across the nation.  Listen in as Loren talks about how she began working in the speaking industry by focusing on her gifts and making unforgettable events. You'll hear how she transitioned from behind the scenes to stepping out on stage and fearlessly saying yes to anything that was given to her.  Join us as we talk about the importance of staying true to yourself and why you should always go the extra 10%. You'll learn practical tips to creating lasting impact not only on the audience in front of you but for those who happen to be around the event too. Loren talks about the questions you should be asking as a speaker as well as the lessons she's learned from her greatest teachers, observation and experience.  When you hit play you'll hear an energy packed conversation on how you can take a deep dive into lessons from coaches, events, and even hotels to create the best version of yourself and create a lasting impact everywhere you go.    Are you ready to create a movement for your community & your business? Are you ready to grow your influence? PLATFORM LIVE was developed for you! http://joinplatformlive.com/greenroom   More Of What's Inside: Bringing your best self by focusing on your gifts The importance of feedback and flexibility Knowing the feelings you want the audience to take away  Finding your secret sauce  Bringing unparalleled energy even online Using virtual meetings to help hone in on your delivery How to protect yourself on stage Providing value as a speaker by targeting needs The questions you should be asking at interviews How Loren shows the “heartbeat” of speaking Some of Loren's coolest moments in the greenroom Lessons from the Marriot hotel Reaching your impact past your target audience And much more!   LINKS: Connect with Loren: Website: https://elitespeakersagency.com/speaker/loren-lahav/  Website: LorenLahav.com Website: lobella.com Twitter: Lifetuneups Feature Video: https://elitespeakersagency.com/speaker/loren-lahav/ Facebook: https://www.facebook.com/LorenLahavOfficial/ Insta: https://www.instagram.com/iamlorenlahav/?hl=en LinkedIn: https://www.linkedin.com/in/loren-lahav-speaker-mc-executive-coach/ Connect with Blair: blair@advanceyourreach.com  Connect with us: Facebook: www.facebook.com/advanceyourreach Website: advanceyourreach.com stageagency@advanceyourreach.com Email​: info@insidethegreenroompodcast.com Book Speakers for your next event! We are the only agency where you can book free and paid speakers, no bureau commissions!  Learn More https://elitespeakersagency.com Episode Minute By Minute: 0:02 - What we cover today 0:28 - Introducing Loren Lahav 5:08 - Taking the stage with a killer speech 11:17 - The virtual leap 14:52 - Using your winning formulas 19:30 - A moment Loren was able to shock the audience 25:45 - Learning the best tricks from other people 30:04 - Leaving positivity in your wake 35:18 - The importance of experience and building certainty 39:05 - How the speak off can change your world 43:43 - Loren's advice for you  44:55 - Closing thoughts   More About Loren: Loren Lahav is a dynamic trendshaper who is unwavering in her resolve to Stay True to how she chooses to live her life and leave her imprint on others. By daring to look herself in the eye, call herself out if necessary and make course corrections, she is one of the few who actually fulfills dreams for herself and for others. She doesn't just reach for them... she goes after them with unflappable determination! She calls it GOYA. Translation: Get Off Your Ass! Needless to say, she is constantly switched on, especially when it comes to delivering her message to others from the front of the room, no matter the size of the audience. Classy, brassy, and poised, Loren has shared the stage with notable and celebrated luminaries such as Barbara Walters, Tony Robbins, Gary Vaynerchuk, Mike Rowe, Kevin O'Leary, Barbara Corcoran, Erin Brockovich,. Loren's leadership and business triumphs are a testament to her obsession with creating value. She has built explosive teams in 25 countries. She is a real estate investor and property owner throughout the United States. Her ability to lead teams and her business savvy have brought her to deliver her message to companies such as LIFEAID, Zappo's, Lululemon, Four Seasons Hotels, Success Resources, Tony Robbins Companies, NMP, and Hilton Grand Vacations.

Jetzt war auch Def in Black Widow drinne und wirft seine fünf Cents dazu in […]

This episode discusses Perceptual Deterioration, Zappo's office aquarium and falling asleep on the bus.

Loren Lahav is a dynamic trendshaper who is unwavering in her resolve to Stay True to how she chooses to live her life and leave her imprint on others.  By daring to look herself in the eye, call herself out if necessary and make course corrections, she is one of the few who actually fulfills dreams for herself and for others.  She doesn't just reach for them… she goes after them with unflappable determination!  She calls it GOYA.  Translation:  Get Off Your Ass! Needless to say, she is consistently switched on, especially when it comes to delivering her message to others from the front of the room, no matter the size of the audience.  Classy, brassy and poised, Loren has shared the stage with notable and celebrated luminaries such as Barbara Walters, Tony Robbins, Gary Vaynerchuk, Mike Rowe, Kevin O'Leary, Barbara Corcoran, Erin Brockovich, Campbell Brown, Robert Herjavec, Bear Grylls and Jean Chatsky. Loren's leadership and business triumphs are a testament to her obsession with creating value.  She has built explosive teams in 25 countries.  She is a real estate investor and property owner throughout the United States.  Her ability to lead teams and her business savvy have brought her to deliver her message to companies such as LIFEAID, Zappo's, Lululemon, Four Seasons Hotels, Success Resources, Tony Robbins Companies, NMP and Hilton Grand Vacations. Social Media Website: lorenlahav.com Facebook: https://www.facebook.com/LorenLahavOfficial Instagram: https://www.instagram.com/iamlorenlahav/ Twitter: https://twitter.com/LorenLahav Youtube: https://www.youtube.com/channel/UChIJKRHkym6Q02CgnXpylIg LinkedIn: https://www.linkedin.com/in/loren-lahav-speaker-mc-executive-coach/

Mayor Ellen Zappo-Sassu, Bristol. Downtown development progressing, Ice Skating returns to Rock Well Park.  See omnystudio.com/listener for privacy information.

On this episode we dive into the spiritual journey of Shawn Zappo, a New Jersey based surfer/writer, who runs the website Surf & Abide and is currently working on his first book entitled "Surfing Sadhana: The Mystical Dimension Of The Wave-Riding Experience. Like many of us, he sees the connection that surfing has to the divine.

“Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).” - Tony Hsieh Let's explore the pillars the inspirational late Zappo's founder, Tony Hsieh, talks about. We like to feel in control, and we like to feel like we are accomplishing something. We all need to connect with others. Whether the number of deep-rooted relationships is paramount or not, having a connection with others is critical. It's been a tough time to hug and look people in the eye face to face, and we feel that disconnection and have to work to get it back. And last but not least being a part of something bigger than yourself. All these pieces together are what we seek to feel good and happy in our lives. Subscribe to see more Quotes to Live By videos.

Continuing on in Joshua Medcalf's book, "Chop Wood. Carry Water," 2 words kept bubbling up: Comparison & Perspective. In episode #588 Emmy award winning artist Tasia Valenza 's favorite mantra is, "Comparison is the thief of happiness."In episode #606 best selling author Zack Friedman said the first switch to begin living The Lemonade Life is perspective. Joshua Medcalf focuses heavily on these two forces in this section of the book. Perspective is powerful, but comparison is a thief. Is comparison needed in your life? Yes, but who you're comparing yourself to is critical. On today's episode (recorded LIVE) on LinkedIn, Periscope, & The Sales Life Facebook Group (come join us!)  we'll talk about: The grass isn't greener on the other side. The grass is only greener where you water it. Who is the person who chops wood & carries water. The tragic ending to Zappo's founder Tony Hsieh's (Shay) life. Using what you are given. I hope you find value in today's episode. Please drop me a line wherever you hang out on the socials @marshbuice, text me@ 337-565-0906, or email me @ thesaleslife1@gmail.com

On this week’s episode of Winner Gets Nothing the guys discuss bee’s defense tactics for murder hornets, the Zappo’s CEO having a lockdown meltdown, and a woke mall Santa. We wrap up with the meta critic game.Follow Us On Twitter:@WGNPodcastCheck Out Our Patreon:https://www.patreon.com/WGNPodcastEmail Us: WGNPod@gmail.com

He lost 75 pounds in 3-1/2 months. He admits it wasn't likely the ideal way to do it or the ideal timeframe. But he was sick and tired of being sick and tired. Here's what he did: 1. Gave up soda and sugar 2. Ate oatmeal every morning 3. He ate grill chicken every day and premade enough for the week, his only veggie was broccoli 4. When he got too tired of chicken he ate eggs instead 5. He ate special k bars for sweet cravings (high glycemic but it worked for him) 6. He did eat fruit but his overall calories were under 1500 calories a day 7. He was hungry at night so he would go to bed early 8. He avoided dairy and went to almond milk 9. He did not go to the gym but he did walk and run I saw his video about a year ago and for some reason, it popped up in my YouTube feed again so I watched it again. He's just a good 'ol boy trying to get better. The minute he said it, I instantly remembered watching this a year ago - because it's such a true statement.  Lots of folks who are smarter than me had said it. We all know it's true. In our own lives. In the lives of others. “We change our behavior when the pain of staying the same becomes greater than the pain of changing. Consequences give us the pain that motivates us to change.”                   - Dr. Henry Cloud Our slimmed-down country boy says it in a way I can completely understand. "You have to be totally tired of who you are." Why would I be totally tired of who I am? Let me count the ways. ;) Self-awareness is the ability to see yourself clearly and objectively through reflection and introspection. That's how an article at PositivePsychology.com begins. The title of the article is, "What Is Self-Awareness and Why Is It Important? [+5 Ways to Increase It]." Social media is overrun with people disparaging the opinions or viewpoints of others when it comes to YOUR life. It goes well beyond the seemingly wise admonition to ignore the haters. It presupposes that everybody has the ability and desire to see themselves accurately and that each of us is able to do that without any help. It also foolishly holds that none of us benefits from listening to others. The truth is we all struggle to accurately see ourselves or to face the realities of ourselves. We likely lean toward thinking too highly of ourselves, or too lowly. It's too easy for us to overestimate or underestimate ourselves. Accuracy is difficult. Others can help provide just enough perspective where we're able to more accurately see ourselves. If we choose to ignore their help, it hinders us. We need the insights, experiences, and observations that others can provide. But not just anybody can do that for us. Those with whom we're fully safe serve us best. These are the people who only want our best. They have no other agenda. They don't want to live our lives for us. They don't want to make our choices for us. They simply want us to do the right thing by helping us make the wisest choice that will help us be our best. They love us enough to challenge us, nudge us, push us, question us, support us, and do whatever else they can to help us move forward. If we choose to ignore or banish these people, we do so at our own peril. Self-awareness is not a solo pursuit. It demands we make wise choices in who surrounds us. That's a critical component to succeed in growing tired of who we are when who we are has become destructive or detrimental to being our best. Recently we learned that a business hero to many - Tony Hsieh, founder of Zappo's - was living a life most of us knew nothing about. Virtually every major news publication, including the Wall Street Journal, has written pieces that reveal Hsieh had a serious drug addiction. According to multiple accounts, he banished those who attempted to help him correct his poor behavior, choosing instead to surround himself with people who would support anything he chose to do - common behavior for drug addicts. Sadly,

"The journey to fulfillment is often different than the journey to achievement." - Angela Chee How are we going to sustain wrapping up the end of the year and moving forward into the new year with a vision? As the tumultuous year of 2020 comes to a close, the big topic on my mind is mental health. Mental health for my clients, for my community, and for the world. And it got me thinking about the "Mask of Success". What happens when leaders aren't okay? In a world where it is becoming commonplace to measure your sense of fulfillment on your professional successes, it can be all too easy to don a mask of success. This, however, is a dangerous path. I hope this episode encourages you to give yourself grace. “It's maybe okay to sometimes not be okay.” - Angela Chee On today's show, we talk about the mask of success and what happens when the strong, the visionary, the Only hide behind it. I discuss how to honor your mental health, and why it's important to reflect on how we grew up and how it shapes how we move forward.  I reflect on tragic death of Tony Hsieh -former Zappo's CEO and deliverer of happiness and share some very personal stories, resources, and insights on mental health. "Even subconsciously I might have equated success and achievement with love." - Angela Chee Show Notes: How to protect your mental health What the mask of success looks like How to encourage discussions on mental health What to do when leaders are not okay Why it's important to reflect on how we grew up "I was just on this hamster wheel of chasing achievement, achievement, achievement and I hadn't redefined what success was for me." - Angela Chee Brand and Resource Mentions: Tony Hsieh-Forbes Article  Brown Girl Therapy (@browngirltherapy) Jenny Wang, PhD (She/Her) (@asiansformentalhealth) Thanks for being a part of this bold and powerful conversation on The Power of The Only! Whether you feel like the only one in your company, industry or community or the only woman in the room, we're here to support you in stepping up, speaking up through power, presence and representation and to make an impact in your personal and professional life. Want even more insider tips, resources and training  to help you own your voice and power and step into your leadership.  Join me in my free, invite only  YOU, Amplified!™ community! You can also join the conversation on Facebook, Instagram, YouTube and Twitter. Learn more about this episode of The Power of The Only with Angela Chee at www.angelachee.com/32

Delivering Happiness shows what it means to change thinking and to solve a different problem. It also shows the power of scarcity, relationship and purpose. Zappo's is the story that resonates louder today than ever. Links & Resources: Host: Sean Low of The Business of Being Creative Have your own opinion on Sean's tips and advice? Talk Back!! Email Shawn or record a voice message directly through his show's site! Link: Join Sean's Collective of Business Creatives Follow Sean on social media: Instagram: @SeanLow1 | Facebook: Facebook.com/Sean.Low.35 | LinkedIn | Twitter: @SeanLow -- Podcast Network: The Wedding Biz Network Production House: Flint Stone Media Copyright of The Wedding Biz, LLC. 2020.

Welcome ...to episode number 7 in which I'm joined by Richard Stevens who is the Managing Director of Plymouth City Bus, a 45million pound turnover business employing 850 people, operating 350 buses and serving tens of thousands of people. https://mailchi.mp/1a4280df3501/9gcib1bw0r (Free Visual Summaries) I've been working with an incredibly talented artist to create a set on fantastic visual summaries of the first five episodes. To grab the full set simply click this https://mailchi.mp/1a4280df3501/9gcib1bw0r (link), enter your details and we'll fire them straight across to you via email. Episode Overview I first met Richard around five years ago when I visited his Head Quarters in Plymouth and was immediately blown away by the incredible culture he had built, and the results that it was delivering. Whilst many of us have read articles about incredible cultures at organisations like Google, Innocent or Zappo's few of us have experienced stand out culture for ourselves. Plymouth City bus, is by far, the best example I've personally seen, first hand, of the true power of vision, values and team charters. This episode is packed full of wisdom and insights around service based leadership, an unwavering commitment to always acting unconditional positive regard for others and how to create a team charter that actually makes a real world difference. I know you're going to love this episode, so without any further delay…please enjoy my conversation with Richard Stevens. Visual Summaries Be sure to grab your visual summaries https://mailchi.mp/1a4280df3501/9gcib1bw0r (here). #LeadOn

When my book Predictable Success was released back in 2010 it reached #2 in the Amazon Bestseller list (as well as making the top 10 in both the Wall Street Journal and USA Today lists). The book that prevented me hitting that coveted #1 slot was 'Delivering Happiness' written by Tony Hsieh, the then-CEO of Zappos. Despite that egregious slap in the face, I swallowed my pride and later sat down for an incredibly insightful interview with both Tony and Jenn Limm, the CEO of Delivering Happiness, the consulting company that the book spawned. What with Tony's recent announcement that he is stepping down as CEO of Zappos, I thought it was a timely moment to listen again to one of the scaling community's early poster boys: p.s. You can judge for yourself if what Tony said almost 10 years ago about the robustness of Zappo's culture and its then-future plans stood the test of time. Leave your comments - in your opinion, did Zappos future turn out as Tony portrays it? Let me know!

In today's world, we are what we measure. We hear it all the time now -- data analysis, big data, consumer preferences, artificial intelligence and computer learning to show us what we see, feel and even touch. What does that mean for your creative business? Umm, everything. If experience is what you truly sell, then making sure that you define the success of that experience in your own iconic way is crucial. Enter metrics of success, the coffee table idea and Zappo's. Listen in... Links & Resources: Host: Sean Low of The Business of Being Creative Link: Join Sean's Collective of Business Creatives Follow Sean on social media: Instagram: @SeanLow1 | Facebook: Facebook.com/Sean.Low.35 | LinkedIn | Twitter: @SeanLow Have an opinion on Sean's tips and advice? Talk Back!! Email Shawn. -- Podcast Network: The Wedding Biz Network Production House: Flint Stone Media Copyright of The Wedding Biz, LLC. 2020.

Sentuhan Nada --- Support this podcast: https://anchor.fm/tyo-lase/support

As our old pal, Oliver Wendell Holmes said, “A mind that is stretched by a new experience can never go back to its old dimensions.” He probably wasn’t talking about the business and consumer dynamic, but as this episode illustrates, it certainly applies. This week, Priscilla discusses how experiences between businesses and customers can be consciously designed toward excellence, with MMR Live Founder and Chief Operating Officer Tricia Houston. In addition to speaking about experience strategy’s impact on all levels of a business, Tricia also discusses how MMR Live has evolved since being founded in 2017. Along the way, they talk about the Atlanta Zoo, Zappo’s customer-first mentality, and how Chick-Fil-A wins at apologies. Want to hear more? Be sure to follow Tricia and MMR Live, and you can also catch her as a speaker at the upcoming Insights Marketing Day! . . . Thanks to our sponsor, MMR Live. Visit mmr.live to learn how to add KEIs to your KPIs - to maximize your key emotional impacts, improve every brand experience, AND earn a greater share of wallet. Learn more about your ad choices. Visit megaphone.fm/adchoices

Today on the Inner Circle, it's a powerful and vulnerable conversation that centers around listening to your body and what it's telling you. We often allow pain to become our new normal, or spend time searching for answers and trying just to push through another day while going into our “power mode”. Laura Krosky joins Carrie to openly and honestly share her story on illness from breast implants. She talks about why she decided to get them, how they made her very sick for years and how she discovered thousands of women had a story just like hers. Laura also opens up on getting them out, and what it is like to readjust and fully accept a natural body. What You'll Hear in This Episode: Laura's story of being raised in a conservative Christian family, and how that played a role upon her body image and self-confidence as a female. Her love of coaching, holding space for others and showing them the path to accomplish their own dreams. More about Laura's time working at Zappo's, and what she loved so much about the job. That Laura was someone in touch with her own body and fitness, which is why not feeling well or in shape was so distant and unexpected for her. The thoughts behind Laura's decision to get breast implants, and why her body would create a capsule around them and begin to fight them as a foreign object. That Laura felt good for about 2 - 2.5 years until she didn't. She explains her debilitating symptoms of joint pain, bloating, exhaustion and much more. How her masseuse was the one to plant the seed that her implants may be causing the illness, and why that thought originally felt like a failure to her.   Laura's discovery of thousands of other women that also shared her story, and why it helped her to know she wasn't alone. That there are great doctors who can help with empathy, knowledge, and compassion. The process of getting an explant, and the life-changing ways it turned her life back around. How awesome her soulmate husband is, and how he showed her support and love for who she is on the inside and the outside. How she feels in her natural body and the adjustments she has made in life moving forward with no implants. Quotes: “How can I teach a workshop on vulnerability and not stand up and be vulnerable?” “The thought of not being able to control myself felt like a failure for me.” “I started to see the women's story after story, and I felt like they were all my story.” “There was so much gratitude that happened, now I was back to myself.” Mentioned: Breast Implant Illness and Healing by Nicole Journey Into the Inner Circle: Carrie Doll @CarrieADoll – Twitter @carriedollconsulting – Instagram Carrie Doll – Facebook Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.

Backdoor Cut returns this week with an update on the NBA Playoffs Semi Finals and the keys to get each team to the next round. Zappo anyone?

Giving. Tis the season! There’s more than just personal giving on folks’ minds at this time of year. Corporate giving and corporate citizenship are hot topics, and as always, Kelly & Lara dig into what they actually mean! These concepts aren’t big company only territory, and even as an individual contributor, there are ways you can embrace a corporate giving mindset. Episode topics: Zappo’s - you can do better with your shipping materials!Cyber ethics IEEE ACM

Matt Dunsmoor is an Igniter at Start with Why – Simon Sinek’s company. He was introduced to Simon’s work while working at Zappo’s, and today he is an Igniter. We talk about the importance of starting with why, Matt’s proudest moment at Zappos and why direction is more important than destination.

In this episode, I interview Rebecca Mink, founder of vegan luxury shoe brand Mink Shoes in Los Angeles. Rebecca is a pioneer in this field, as she started Mink Shoes back in 2000 when there were few other players in the market. Working as a celebrity wardrobe stylist, she found it hard to find high-end vegan shoes for her clients, so she decided to create her own. She was initially turned down by 16 factories in Italy, until one finally agreed to take up the challenge of making luxury vegan shoes, for which Rebecca had to create her own animal-free glue! Eighteen years later she's now a part-owner of this female-run factory, which also makes shoes for the likes of Chanel, Christian Louboutin, Jimmy Choo, Dolce and Gabbana and Gucci. Mink's specialty is making custom shoes and the company's clients include celebrities such as Pamela Anderson, Alicia Silverstone and Natalie Portman, as well as Miley Cyrus who approached the brand when she turned vegan to ask Rebecca to make animal-free versions of her favorite shoes and boots. In addition to creating her own range, Rebecca also partners with other vegan shoe brands to help them bring their products to market. This includes the upcoming line from Kat Von D later this year. Rebecca continued to work as a wardrobe stylist, while running Mink Shoes until just two years ago when she started to work full-time in the business. She's grown the company to increase sales tenfold over the past decade and upped the number of staff from three to more than 50. In this interview Rebecca talks about: • How she dealt with rejection from 16 factories when she started out • How she managed to get her shoes into Zappo's, despite being told her appointment with the buyer was canceled and being asked to leave the premises • Why she decided to focus on selling her shoes online and direct to customers • How a collaboration with a cosmetics firm resulted in a win for both brands • Why she waited until recently to seek outside investment in the company • The benefits of private label collaborations • And much more Visit the Mink Shoes website Brands mentioned in vegan business news roundup: GoodMylk (See also my Forbes article) Wild Earth (See also my Forbes article) RESOURCES: My Online PR Course for Vegan Business Owners & Entrepreneurs: Vegans in the Limelight My book Vegan Ventures: Start and Grow an Ethical Business Follow Vegan Business Media on: Facebook   Twitter  Instagram  Connect with me personally at: Facebook  Twitter  LinkedIn

Tony Adams, AAM is the owner and operator of Weaver’s Auto Center Inc., a mechanical and collision repair facility located in Shawnee, KS. In addition to running a thriving business, Tony is also a business coach focusing on helping organizations with culture and leadership development. Tony has developed a culture of collaboration and respect within his business and has also helped other owners and leaders instill these principles within their businesses as well. In this episode, Tony admits to what all good leaders know; admit your mistakes, learn from them and move forward. It builds strong leadership. He shares his very transparent story. You’ll either relate to it or learn from it. Talking Points: Mistakes are your greatest learning moments. Self-evaluate them. Put it behind you. Admit and get on with the healing process. Tony holds himself to a high standard of accountability. When he really understood the difference between managing and leading it was an important discovery. Book: One Minute Manager Met the Monkey was a change agent for him. Manager Types: Do for manager. I’ll do your work. Do to manager. I’m not doing this anymore, you do it. Do with manager. Let’s work together. Know your communication style (behavior) so you can learn how to communicate with people who do not share your style. Learn about communication behavior’s  (https://remarkableresults.biz/a041/) He started to read books on culture. He realized he needed to create a strong culture. The Why. Raving Fans. The New Gold Standard. Gun Ho. Delivering Happiness. Zappo’s. Customers For Life. He went through a personal self-discovery phase. How does fixing cars relate to the greater good of society? Creating culture is an ongoing process that helps build a strong engagement with your customers. Transparency is created with the customer. Who is the customer? She needs us. Everyone has a story. A strong company culture/purpose instinctively connects with your customer. It is a business separator. Tough to find a person that you can just ‘Plug and Play’ into your business. We must grow our own. Keep the grassroots effort with schools growing. Look at career paths within your shop for an apprentice. It takes time to build an A Technician. In the future, there will be less dependency on using your hands and more on needing their smarts. We have a scarcity mentality with customers. This hurts our industry, We think we need to get the most from the customer. We’ll never see them again. We must develop customers for life. He wants $87,500 from a lifetime of repairs from a customer, not a one time ticket. Slow Down, Pause. Every decision does not have to be made immediately. Weavers Auto Center Website HERE (http://weaversautocenter.com/) . Shop Profile Number of locations: 1 Total square feet of all facilities: 21,000 Years in industry: 27 Years business ownership: 23 Number of technicians: 4 Mechanical – 9 Collision Number of service advisers: 1 Number of lifts: 6 Service Only Number of bays: 7 Service Only Days open: Mon – Fri Annual estimated volume: $900K Service Only Mission statement: To Improve The Quality of Lives For the People We Touch Shop management system (SMS): Mitchel 1 Completely paperless? Yes Digital Vehicle Inspection: Bolt On Other marketing software: Social CRM Supplier marketing program: NAPA Auto Care Center Industry accreditations: AAM Primary supplier: Advance/CarQuest Business coach: Part-Time Philanthropy: Rotary (http://http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With...

Ich teile heute mit Dir mein wertvollstes Tool, um mit mehr Gelassenheit, Geduld und Freude den Familienalltag zu meistern. MEDITATION. Das muss nicht immer besonders lang sein, wichtig ist, dass Du Dir wirklich regelmäßig (am besten morgens bevor die Kinder aufwachen) die Zeit für Dich nimmst, um in die Stille zu gehen. In dieser Podcastfolge leite ich nach einer kleinen thematischen Einleitung für Dich ein kurze Meditation an, also nimm Dir ein wenig Zeit, um gleich mitzumachen. Für Deine Kinder ist Meditation eine wunderbare Möglichkeit mehr Ruhe in ihren Alltag zu bringen- vielleicht könnt Ihr gemeinsam ein Ritual für Euch schaffen. In den Shownotes gibt es hierzu ein paar tolle Links. Hier sind die versprochenen Links- der erste Link ist das Buch plus CD von Zappo * http://amzn.to/2kbqGlj Und hier kommen noch andere schöne Meditationsbücher bzw. Cd´s für Kinder * http://amzn.to/2BuOgNY * http://amzn.to/2kby143 * http://amzn.to/2BwIZ8I * http://amzn.to/2Byzfec Falls Du neugierig auf die Vegan Athletes Lab bist, hier der Link: http://go.vamily.177941.digistore24.com/ * = Affiliatelink --------------- Ich hoffe Dir hat die Folge gefallen, und Du konntest einen Mehrwert für Dich mitnehmen

Dealing with grief is hard enough, but even harder when you are running a busy startup business like Zapier. Wade Foster, co-founder of Zapier discusses his hardest moment on this episode: The loss of his father. Zapier is a software integration tool that enables you to connect your most used apps and software packages to automate an amazing amount of routine tasks. The Zapier team grew the business from 0 to 600,000 users in just 3 years. Here’s a glimpse of what you’ll learn: [0:24] Jeremy’s introduction to this episode with Wade Foster of Zapier. [2:00] Wade’s lowest moment in business so far: the death of his father. [5:33] The proudest moments Wade has experienced so far. [6:20] Team experiences that have brought about breakthroughs. [8:00] How you can connect with Wade or Zapier. [8:56] Chrome extensions available through Zapier. In this episode… When Zapier - the amazing automation tool that integrates thousands of functions into seamless workflows - was in its beginning stages, co-founder Wade Foster suffered a terrible blow: the unexpected loss of his father. Dealing with grief is hard enough but even harder when you’re in the pressure cooker of a startup. Wade shares what he did to deal with the grief and how the Zapier team helped during that season, on this episode. How have you found best to deal with the grief of losing a loved one? Wade Foster says that the loss of his father made him appreciate his father even more, which was a helpful balm to his aching soul. The things he noticed about his father in those dark days still speak to him in the way he works and relates to team members and customers. Hear more of Wade’s story on this episode. Parents are supposed to be inspirations to their kids, even as they become adults. That’s powerfully true for Wade Foster, co-founder of Zapier. His relationship with his father was one of his foundational sources of strength and inspiration - which is why the sudden loss of his father during the early years of Zapier was so hard to bear. You can hear Wade’s story of wading through the grief and pain of loss on this episode. What would happen if your monotonous tasks could be automated and integrated? Maybe they can be! That’s the reason Zapier exists, to make your mundane and routine tasks a thing you don’t have to think about by causing them to happen automatically. Wade and the team at Zapier are always creating new integrations and “zaps.” You can find out more about the tool and Wade’s part in founding the company on this episode of Inspired Insider. Zapier is not only a web app, it’s also got many integrated Chrome extensions that make the creation of integrations and workflows that much more easy and powerful. Wade Foster, co-founder of Zapier shares some of his favorite and most used Chrome extensions on this episode. Resources Mentioned on this episode www.Zapier.com www.Zapier.com/Zappo www.Zapier.com/jobs Sponsor for this episode Our sponsor today is www.Rise25.com where entrepreneurs of 6,7, and 8 figure businesses come together live and in person every few months to solve their biggest business challenges through this high-level Mastermind group. Each member leaves each week with lifelong friendships and actionable steps to take their business to the next level. Check out Rise25.com - a group run by myself and cofounder John Corcoran. Rise 25 is application only.

Imagine building a business that people couldn't stop talking about. Imagine a business where people couldn't wait to transact with you and tell everyone they know about you. The greatest businesses in the world that have been built to last have done an amazing job at building a fantastic service or product and delivering it in a way that continues to add value to people's lives. In this episode, dissect Zappo's legendary process for creating raving fans that built them a billion-dollar business.

Often when we talk about the success of a company we say "it's their culture". But what does that mean? What exactly is culture in a company and why is it so closely linked to the success (or failure) of an organization? Widely regarded as an expert on the topic of culture is Robert Richman, our guest on this show. He was the chief culture strategist at Zappo's under Tony Hsieh and founded Zappo's Insights which went on to be a multi-million dollar business on its own. He is also the author of Culture Blueprint and is here to answer those questions. Listen to this episode and discover: - What is the power of a strong culture? - What did Steve Jobs say was his greatest invention? - Why a quiet culture can be a bad sign, and what to do about it. - Why explicit permission is so vital to your company's culture. - What are the two conversations around culture? And so much more… Episode Overview When asked to explain what he thinks culture is Robert says the very act of defining culture is valuable to organizations. He has asked numerous audiences during his speaking career and has gotten various answers - all of which are correct. The important takeaway he emphasizes to his audience and on today's show is to start talking about culture. It's how you'll define yours and how you'll start to shift it. He also explains culture is something we can all pick up on within just a few minutes of being in a company's offices. Even though you may not be able to put words to it you'll know what a company is like just by being around the environment and the people for a short length of time. Because of that we are all experts on culture, we all understand culture is important to the success of an organization. Much like watching a good basketball team that is well-coached, has played together for awhile and knows each other, connections in a company are formed among the individuals and trust is created through those connections. That's when a culture is strong, but what happens when it's not and it's time to work on strengthening or repairing the culture? Robert has seen more than his share of mistakes made in this area, the biggest of which is telling people what to do. Giving people directives, even to do things they want to do, only backfires. You have to let people opt in, participate and choose for themselves otherwise whatever you tell them to do won't work. Some of the companies he's consulted with have had leaders who wanted a certain performance or objective to be reached. And rather than allowing their people to give ideas and feedback the leader simply mandates the actions needed to be taken by the staff to achieve that end result. The best way to work with your team to create a strong culture and implement objectives is to present the idea, ask for feedback, ask for your staff's input and ideas on how to make that happen. And always be open along the way: your team may have better ideas than the ones you have thought of so be open to hearing them and changing direction accordingly. Also on today’s episode Robert shares the symptoms indicative of a culture issue, the first and most important step to take to address the culture issue and the top excuses he hears from executives on why they can't make changes to their culture. Because culture is such an important factor in the success and growth of a company be sure to listen in and get ready to implement what you learn on this episode of Grow My Revenue with Robert Richman.

Zappo CEO Tony Hsieh requires that all applicants for a job at Zappo fill out an application and one of the questions on the application is:  On a scale of 1 to 10 - how weird are you?      He explains that someone who would say that they are a "one" or "two" or even a "three" would not fit at Zappo's.   But perhaps a person who had the nerve to say that they were a "ten" might be just the person they are looking for!!!      Of course this isn't going to be true at most companies as corporate America is pretty rigid and fitting into corporate uniformity most certainly can suppress your creativity.   But let's look at how companies narrow down applicants and who eventually gets the job!!  And the second news headline I want to comment on is Donald Trump's suggestion that we repeal the 14th Amendment.   HURRAY!!!  Finally.................................someone recognizes the source of all of the problems with illegal immigration!!!!!!!!!!!!!!!!!!!!!!!!  I was waiting for someone to finally come up with this answer.  Hillary just lost my vote!!! 

Employer brand pioneer and long time social recruiting champion Stacy Zapar talks about innovations she's helped drive at TripAdvisor and Zappo's in this Resonate Podcast.

Show Notes In this week’s high energy episode we interview Jack Daly an expert in corporate culture who inspires audiences to take action in customer loyalty and personal motivation. Jack shares his 30+ years of field proven experience from a starting base with CPA firm Arthur Andersen to the CEO level of several national companies. Jack is a proven CEO/Entrepreneur, having built six companies into national firms, two of which he subsequently sold to the Wall Street firms of Solomon Brothers and First Boston.   Also in the show Here are just a few wisdom bombs that jack will dispense in to your psyche; Hear how iron man jack started his first entrepreneurial endeavour at age 12 and was raking in a healthy 70% profit margin recruiting a  team of 5 people. Discover how at aged 13, he had interviewed over 200 successful entrepreneurs to extract the real secrets for lasting success (He has boiled it down to 4 simple steps). Why building the right company culture is the best weapon for success if you’re in a highly competitive market, Jack explains his theory on why companies like Zappo’s are a good company to model. Iron man Jack waxes lyrical about the profound lessons he learned in the hard money business. This charts the highs and lows of him and three associates building a company from ground zero to employing 750 employees with a sale value of $43 million in less than 5 years. Why jack recommends every entrepreneur should come to Las Vegas, and it’s not to visit the strip or the Mecca of boxing, but to witness first hand a Billion dollar working culture that could revolutionise how you do business. You get to hear the remarkable story of how jack uses his hyper growth sales strategies to help two ex career military professionals  increase sales by 24,836% and help turn them into a fortune 500 Company, which are ranked No 2. Learn why you need to be a disruptive player in your market space or run the risk of becoming a business dinosaur, Jack connects the dots of the major business technology shifts taking place that will turn certain sectors on their heads for ever. Success Quote “Focus precedes success”. Recommend Books Hyper Sales Growth: Street-Proven Systems & Processes. How to Grow Quickly & Profitably by Jack Daly Exponential Organizations: Why new organizations are ten times better, faster, and cheaper than yours (and what to do about it) by Salim Ismail Connect Website – www.jackdaly.net LinkedIn – linkedin.com/in/jackdaly Facebook – facebook.com/pages/Jack-Daly/107134124050 Twitter – @ironmanjack YouTube – youtube.com/user/mrjackdaly

In this episode… Should We Emulate the Service Greats? An Interview With Jon-David aka Mafia Hairdresser People Who Don’t Tip Should We Emulate the Service Greats? Jeannie and Adam discuss the service greats and if others should emulate them. Jeannie says this kind of imitation can be a false way to present your organization. Instead, she thinks an organization should follow the path service greats like Zappo’s take and evolve with the marketplace and the customer. Listen in to hear Adam discuss how The Ritz-Carlton $2,000 principle, not the number, can be useful. Discussion begins at 1:12. Interview with the Mafia Hairdresser,  Jon-David Jon-David, also known as Mafia Hairdresser, is a Chicago hairdresser who wrote a book about his job with the Mob. He now consults using his eBook marketing and social media skills as well as his salon experience.  Listen in to hear Jon-David discuss his one-of-a-kind Social Media Salon and how he got to know his customers through social media.  Interview begins at 5:41. Customer Hero, Customer Hero: Customers Who Don’t Tip Adam and Jeannie discuss customers who don’t tip in industries where it’s expected. Jeannie shares a personal experience she had in the past with a customer that didn’t tip and how it can affect the server’s ability to deliver a great experience to the next customer. Listen in to hear Jeannie and Adam’s thoughts on industries that are changing how they tip. Discussion begins at 14:04. People, Places, and Things from this Podcast: The Ritz-Carlton’s Famous $2,000 Rule Jon-David aka Mafia Hairdresser, a Chicago hairdresser who wrote a book about his job with the mob. He now consults using his eBook marketing + social media skills as well as his salon owner & customer service experience. Jon-David can be reached at MafiaHairdresser.com | Social Media Salon    Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of The Smart Agency Master Class, I sit down with Joe Grano who is going to talk to us about who to hire, getting that next level agency, and making the transition from a small, one person agency to bringing on full-time employees. Joe is the president and founder of Next-Mark, a full-service marketing, communications, public relations, and business strategy solutions company based in Sarasota, FL. When to hire full-time employees. Joe once said to me, “I never want to hire employees.” He's since changed his tune and now has several full-time employees on his team. In fact, he prefers them to contractors. Here are the questions Joe considered when making the full-time leap: Can you really afford to do it? There's a level of financial stability needed. Are you willing to give anything up to ensure your employees get paid? If you're not, then you aren't ready yet. Do you know how to hire? Bringing on just anyone can be a disaster. Other considerations: You need to really think about how you want to grow your business because hiring full-time staff is a big mind shift. Understanding that contractors probably don't have your business's best interests in mind. Contractors just don't have the same kind of loyalty as full-time employees. You can do so much more for people who are fully invested in the business, and vice versa. Have full-time staff and only bring on contractors whose core competencies are things that you couldn't afford full-time. Who is the right first hire? Okay, you're making the move to bringing on full-time staff but who is the first hire? Joe and I both brought on people who had been long-time contractors for our businesses. You already know their work style and they're already familiar with your company. Joe's first hire was his Director of Communications; someone who had been with him for awhile as a contractor and who brought along a lot of agency experience. Mine was a designer, but I also definitely recommend hiring some kind of manager - office or project. You need someone to do the operational stuff while you're out growing the business. New employees are an investment. Time is money, and it's hard to commit to spending a lot of your time teaching a new employee. Joe's advice for shortening the learning curve is to hire up. Bring in people with good experience and skill sets, so they can come in and start performing quickly. But remember - like anything else just starting out, new employees need to be nurtured. It takes time to teach them and help them gain confidence in their competencies. Be patient because it will be worth it. How to put together a great team? You may think you want to hire people whose working style is just like yours. You're wrong.  A team made up of a bunch of the same people won't be productive. Look for people who: Work well in teams. Joe recommends check out this TED Talk about hiring introverts. Have working styles that would compliment yours. Use this helpful quiz. Why are setting core values so important? If you don't have core values, you need to get some ASAP. If you have core values, you need to communicate them to your people ASAP. Make sure you are sharing them with your current and new employees, alike. Bonus: Want more info on core values? Check out this video from Zappo's CEO about core values and creating awesomeness. Important steps toward growth. Take a good, hard look at where you want your business to go to bring it up to a next level agency. Remember, new employees take time, so it's important you consider that in your growth plan. Also, think about their long-term fit within the company. If you can only see them around for a couple of projects or for a matter of months, it's not time for full-time staff. Finally, be really comfortable with being able to support someone full time. The last thing you want is to have to let them go after only a little while because you can't afford to pay them. Discover the best Digital Agency Strategies  to create a next level agency today. Get Online Training to help you setup the right systems and strategies to help you grow faster. Creating a Next Level Agency Are you holding yourself back from creating a next level agency by ignoring problems or issues you aren't even aware of that need your attention? Good, this is where I can come in and provide you support. In all my years, I have more than likely experienced all if not most of the different struggles you have and can help you from what I have learned. From what to do with your bad agency clients, how to develop agency products and how you can build authority for your agency. If you want to know how to grow your agency even further, I have agency growth hacks, the best ways to improve management of your business as well as why building a remote team of freelancers can be beneficial in the long run. As well as this, you can learn more about my career as well as tips, tricks and insights by checking out my blogs that cover a wide variety of topics. I also hear the experience and advice from other successful agency experts in my Ask Swenk series and more of my videos on my Youtube channel.

archive.org blip.tv Jetsetting: Jillian Michaels with Heather in NHDance lessons - more in wedding talkcouple snow stormsfell out of plane - huge bruisesKitties up north/east, hanging with honey, see Hx tomorrow to wrap up stitches prep More snow this morning, but in the 40's every day, so here's to hoping for spring.Landed:Swirl HatAviatrix HatSpiral SocksEnroute:Breaking Hearts SocksTake Off:More baby stuff - Cousin, Brittney of JOMR is expecting! Congrats!Reservations:Amazon: winners have finally been claimed and cards will be sent this week on payday New Amazon Winner:Prizes sent out. Did you win something from me and not get it? Please contact me... I have some notes I found, that indicate I have not sent some out... so please let me know if this is you... and I will beg your forgiveness and send your prizes. Moving on mortgage stuff again with a new bank. Hoping to wrap this sucker up.Wedding Talk:Shoes from Zappo'sSnack tableGym - getting stronger, nothing changing: scale or inches. frustrated but need to control my food more. been naughty

SITE: http://www.courtneyanderson.com/swca-episode-051-hr-heroes-hangout-series-creating-corporate-training-that-changes-behavior.html SHOW NOTES: Our HR HEROES HANGOUT™ series is dedicated to those unsung HR heroes! In this episode our topic is, “Creating Corporate Training that Changes Behavior!” Education is a lifelong process! Corporate education (aka training) is a conduit for employees to be able to have their learning time subsidized by their employer. In a global knowledge economy the ability of the individual to enhance their skills and critical thinking is directly related to their professional opportunities. How do HR HEROES ensure that they have a culture and expectation for staff that educational opportunities are important and have expected outcomes (of performance)? It starts with making sure that educational events are utilized sparingly (you want to respect the existing duties that staff members already have), that the presenters are skilled at live entertainment and engagement (if attendees are asleep they are not learning) and that the content is best served via the live event (and not memo, webpage, etc.). One event is not able to transform an existing culture. If the widespread expectation is that educational events are a “waste of time”, that severely impacts the effectiveness of the program. If the perception of attendees towards the employer organization is that it is horrible, the most gifted expert presenter in the world will not be able to engage attendees to change their behavior. Any work can be made to be enjoyable, if the leadership determines that is a desired cultural value. Selling shoes, standing on your feet in an airplane, etc., all can be “boring” or they can be “great fun” (just ask Zappo’s and Southwest Airlines)! What does your organization want?

So let's say you're wanting to enhance your organization's Customer Service Experience, and you want to do it quickly.  Sometimes the best way to get something started quickly is to adapt what others have done... even if those other organizations are from other industries.  In this episode, Ed explains to Alan how we can use organizations as "best practices", and adopt some of their practices into our own situations.  Some of the best names in the world of customer service are discussed - Zappo's, Amazon, and others - with thoughts on how we can take their experiences and find ways to make them work for us.  Alan and Ed close out the episode with their "Customer Service Stories of the Month". Ed Gagnon is the President of Customer Service Solutions, helping organizations develop long-term relationships with their clients and partnering with them to meet their core customer service needs. Learn more about Customer Service Solutions at www.cssamerica.com. Alan Jackson is President of The Jackson Group, a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development. Learn more about The Jackson Group at www.thejacksongroup.com.

Cosmopolitan Sold Rumors, Total Rewards UK Connection, Krave Massive Goes Flaccid, Champagne Lounge coming to Caesars, Liberace's House bought by fan, Plazzo wants the Act out, Zappo's Housing Market Issues, Rose.Rabbit.Lie coming to Cosmo, New Linq Tenant's Announced, Shi Fan Market coming to Palazzo, MGM/OSHA ruling, Palms Players Club retooled and 360 Moneyline "Can't Lose NFL Picks"

Jenn Lim started as a freelancer, went to work at Zappo's early on, and then went on to work on a book with Tony Hsieh, a founder of Zappos.com. She then co-founded Delivering Happiness with Tony and helps create happier companies, communities, and cities. Learn all about how to create an outstanding company culture, how to prioritize your day, and achieve entrepreneurial success.

John Gregory discusses Zappo Head, a recurrent image in Arkley’s work and often understood to be a self-portrait.