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Sometimes the hardest setback becomes the start of a far better life. I speak with Jeff Brown, an international photography business mentor whose path began with dyslexia, school struggles, and a fishing fly business at age 16. Jeff shares how military photography, personal branding, and business skills helped him build a successful creative career. He also opens up about losing everything through a failed pub, rebuilding his mental health, and creating a global photography mentoring business. His story shows how persistence, clear goals, strong branding, and the courage to change direction can create an unstoppable life. Highlights: 00:01:38 - How dyslexia and school struggles shaped Jeff's drive to work for himself. 00:05:58 - The first sale that showed him entrepreneurship was possible. 00:14:50 - Why passion and effort mattered more than early photography skills. 00:35:49 - How branding and marketing helped grow four photography businesses. 00:39:06 - The business failure that forced Jeff to rebuild his life. 01:01:49 - Why clear goals, strong branding, and steady action create growth. About the Guest: Jeff Brown is an International Photography Business Mentor, Best Selling Photography Business Author, Public Speaker and President of The British Institute of Professional Photography. Also working for The International School Photography Conference Team he has delivered sell-out courses and workshops around the world. Jeff works closely with photographers from all niches and photographic backgrounds having a real passion to help them grow their online brand and achieve their goals.          Jeff first dipped his toe into entrepreneurship at the age of 15 while still at school, selling handmade fishing flies to local tackle shops to boost his pocket money. After leaving school at 16 he set up his first full-time venture, a mail-order fishing tackle business. His fishing tackle business came to an end 7 years later, shortly after Jeff enlisted in the Royal Navy where he went on to serve as a military photographer and intelligence analysist.            Following nearly 10 years service he left the armed forces to set up his own photography company, and eighteen months later had a successful six-figure wedding photography company and a commercial photography business, then going on to open a separate school photography business and a Boudoir Makeover studio turning over 1,000 boudoir and model shoots per year.            In 2014 Jeff decided to follow his dreams of owning a country food pub by investing over £120k of his own money into a pub venture, which turned out to be his greatest ever failure, losing his entire investment and racking up £60k of debt in just 12 months while at the same time going through a divorce.           After suffering from depression in 2015, he changed direction again and developed an online photography business mentoring program, making it his mission to help and inspire photographers worldwide to market their businesses better.                                                Part of Jeff's major focus and teachings are in the areas of Goal Setting, Brand Message, Consistency, and Website Content including the new AI and AEO search on Google, and also his favourite social media platform which is LinkedIn. It's essential to have a mindset for success and a clear path to follow. No business can truly succeed without goals, direction, a powerful brand and a positive mindset to achieve.        Jeff has written 4 internationally best-selling photography books and recently published his first travel book – ·      The Photographers Missing Link-edIn ·      The Ambitious Photographer's Journal          ·      Help My Photography Website Needs More Customers        ·      The Photographer's Gratitude & Mindset Journal       ·      Plan Your Ultimate Northumberland 250 Road Trip   He writes for several photography magazines and associations and is also a brand ambassador for OM System (Olympus Cameras), The British Photography Awards, Studio Ninja, The Societies of Photographers, and the UK and US Brand Ambassador for The Shutter Studio App.         Jeff lives in the beautiful scenic county of Northumberland, England. He's a keen traveller having visited over 60 countries so far, as well as being an outdoor enthusiast, motorbiker and loves getting out in nature when ever he can. Ways to connect with Jeff**:** Website: www.thephotographersmentor.comFacebook: www.facebook.com/JeffBrownThePhotographersMentorLinkedIn: www.linkedin.com/in/thephotographersmentorAmazon: https://www.amazon.com/stores/Jeff%20Brown/author/B09M76J1XK About the Host: Michael Hingson is a New York Times best-selling author, international lecturer, and Chief Vision Officer for accessiBe. Michael, blind since birth, survived the 9/11 attacks with the help of his guide dog Roselle. This story is the subject of his best-selling book, Thunder Dog. Michael gives over 100 presentations around the world each year speaking to influential groups such as Exxon Mobile, AT&T, Federal Express, Scripps College, Rutgers University, Children's Hospital, and the American Red Cross just to name a few. He is Ambassador for the National Braille Literacy Campaign for the National Federation of the Blind and also serves as Ambassador for the American Humane Association's 2012 Hero Dog Awards. https://michaelhingson.com https://www.facebook.com/michael.hingson.author.speaker/ https://twitter.com/mhingson https://www.youtube.com/user/mhingson https://www.linkedin.com/in/michaelhingson/ Thanks for listening! Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below! Subscribe to the podcast If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can subscribe in your favorite podcast app. You can also support our podcast through our tip jar https://tips.pinecast.com/jar/unstoppable-mindset . Leave us an Apple Podcasts review Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts. Transcription Notes: Michael Hingson  00:04 What if the biggest thing holding you back isn't what's in front of you, but rather what you believe? Welcome to Unstoppable Mindset, where inclusion, diversity, and the unexpected meet. I'm your host, Michael Hingston, speaker, author, and advocate for inclusion and possibilities. This podcast explores how the beliefs we carry shape the way we live, lead, and connect with others. Each week, I talk with people who challenge assumptions, face adversity head-on, and show what's possible when we choose curiosity over fear. Together, we focus on mindset, resilience, and the small shifts that lead to meaningful change. Let's get started. Hi again, everyone. Welcome to another episode of Unstoppable Mindset. You know what's really fun about this podcast is we get to meet all sorts of people who talk about all sorts of different kinds of things, and today we get to talk to a gentleman from England, Jeff Brown, and Jeff, among other things, is an international photography business mentor, best-selling photography business author, he's a public speaker and also the president of the British Public Institute of Photography. I think I said that right. Jeff Brown  01:36 British British Institute of Professional Photography. British Michael Hingson  01:40 Institute of Professional Photography. Got to say it right, but anyway, and and all sorts of other things. He's an adventurous kind of person, as you're going to learn in the course of the day. So, Jeff, I want to welcome you to Unstoppable Mindset, and we're really glad you're here. Jeff Brown  01:55 Thank you. Thanks for having me on. Michael Hingson  01:57 Well, I'm glad to do it, and I have a visitor in the studio today, my cat Stitch, who is monitoring this, and I'm sure that if she has any opinions, she's going to voice them. But we'll see. Stitch is a wonderful kitty. She's almost 16 years old, and we we love having her around. But anyway, so Jeff, why don't we start by you telling us kind of maybe about the early Jeff growing up and some of those things, and we'll go from there. Jeff Brown  02:25 So growing up, so I grew up in the northeast of England, and I was born in 1970. So I'm 55 now, and back in sort of late 70s, early 80s, the northeast of England was a was a bit of a grim place. It was gray. It was there was a lot of poverty. It was mainly coal mining and shipbuilding, and it was the old sort of mentality of you know you go to school, you study hard, you get a job, you stay in the job for for your life, you retire, and then you're dead. That's it. Yeah. So, for some reason, that didn't really, really appeal to me. And I used to love reading. I read loads of books. I was obsessed with books. Got into books from a very early age. Into sort of fantasy type books, Lord of the Rings, The Hobbit, and stuff like that. But it was only when I got into maybe probably about the the junior schools I'd gone through the infant school I got to about eight or nine year old that I realized there was something the matter with me in the fact that I'm really struggled with with school I wasn't very good at it years and years later, I found out I was dyslexic, but I couldn't read out aloud. I had real problems with numbers. Numbers seemed to always look the wrong way around to me, and I got an instant dislike of school and an instant dislike of authority. I had I just I couldn't wait to get out of it, but I was quite creative when I got into fishing, I was good at making fishing flies. I got into photography, and that sort of gave me more of a creative mindset. Where I thought, well, I don't want to work for anybody else. I don't want to be told what to do. I want to try and make my own direction. And I decided that I was going to be self-employed or you know start my own business at the age of 14, Michael Hingson  04:23 what did your parents think of your your kind of independent mindset or entrepreneurial mindset? Because you must have voiced it along the way. Jeff Brown  04:31 Well, I did, yeah, and funny enough, you know, I said I had a real dislike of school. I mean, I actually not not overly proud of it, but I was expelled from school at the age of 16, kicked out of school because I got into quite a bit of trouble. I was I was very rebellious. I really disliked it with the passion, and I left school with zero qualifications. So I didn't I didn't pass any exams. I filled every exam that I actually bothered to turn up for, but to. It matters worse. My dad was a college lecturer, and my mum was a teacher. So, so obviously it didn't go down well with with having two parents who were in the education system. But they backed me 100% They were they they could see that I was struggling, but dyslexia wasn't really a thing that was talked about back. Yeah, and yeah, my my dad put forward at the time one and a half 1000 pound to help me get onto the you know get the equipment I needed and the the office space to start my first business. Michael Hingson  05:34 So it was pretty supportive, Jeff Brown  05:36 very supportive. Yeah, yeah, yeah, and and and I think it helped as well that my first business was making fishing flies and tying and exporting fishing flies to fishing businesses around the world. But my dad was keen on fishing as well, so he had he had an attraction to the business. Michael Hingson  05:54 Okay. Well, I know that my wife had lots of relatives in England. A lot of them were from the Cornwall Mosel area, and a lot of them, of course, were very much into fishing. Jeff Brown  06:05 Oh yeah, yeah. I know Cornwall. In fact, I spent a year in Cornwall on on Navy search and rescue, and that would have been 1919 98 I think it was then very beautiful place. Michael Hingson  06:19 I've not been. I'd love to go sometime. We'll have to figure that out. Jeff Brown  06:23 Yeah, it is. It's gorgeous. It's gorgeous. Michael Hingson  06:26 So you started this business. So you were basically 15 when you started the the business, which I think is kind of interesting. That's at a young age, and of course, by the time you were 16, as you said, you got expelled from school, which had to not be very very much fun. Jeff Brown  06:44 Yeah, I mean, well, to be honest, so the the starting of the business, I used to I used to go into the fishing tackle shops at weekend myself and one of my friends who who I used to go fishing with, and he was good at making flies. He was called Phil. Obviously, I'm called Jeff, and we decided we were going to create a business called PJ Flies. And one weekend, we we went into one of the local fish and tackle shops, and we were buying some some bits and bobs to make fish and flies with. And the business owner, the owner of the shop, said, "Look, says, look, if you bring me some flies down next week, if they if they if they're any good, I'll buy them off you. So we walked into the shop and took these fishing flies in the following week in a little presentation box. And I remember him individually taking each fly out at a time because he said, "How much how much how much are you going to sell me them for? And I said, "Well, I'll sell them for 10 pence each. So he was taking them out, and I was counting up in my head. And at the time, my pocket money was, I think, was three or four pounds a week, and I came out of that shop with a 10-pound note. So it was double what I was getting paid off my pocket money, and it was such a great feeling. So that was my first ever sort of dip into entrepreneurship, earning money, and and he said, and the last thing he said as I went out the door, he says, if you can if you can make the same amount next week or even double, bring them back and I'll buy them off you. So the following week I went back and made 20 quid. Michael Hingson  08:18 Wow, what goes into making a fly, I'm not a fisherman by by training or anything, so I don't know a lot about fly fishing. Jeff Brown  08:27 Yeah, so it's all feathers and so feathers and furrows, and it's all held onto the hook with with a very fine thread, like what's called a gossamer thread. It takes it takes a while to learn. So I was taught by an old guy who was a really good fisherman, and he he had a caravan on the same caravan site that my parents had that they used to go on holiday on, and because we we we never used to go abroad in those days, all the holidays were spent in England, and that he he saw that I was getting into fishing, and he came and taught me how to how to tie fishing flies, which was great. Michael Hingson  09:06 Yeah, and of course, the whole idea behind the fly is to attract the fish, right? Jeff Brown  09:10 That's right. Yeah, yeah. Michael Hingson  09:13 So that they will, if you will, take the bait. Jeff Brown  09:16 Yeah, yeah, totally. And the funny thing was, I was yeah, I used to love fishing, but I don't need fish, so I would either put you know put them back in the in in the river, or I'd I'd give them away to to members of the family. Michael Hingson  09:30 Wow. Well, and suddenly fortunes changed, and there you were making flies and selling them. Jeff Brown  09:37 That's right. That's right. Michael Hingson  09:39 So how long did you do that? Jeff Brown  09:42 So we we got we got a proper sort of business premises in 1986. So when I was I was 16 year old, and we applied for a grant with the then Prince's Trust, which was run by Prince Charles, who's now King Charles. And we were the youngest people in in the UK to be accepted for a grant. They bent the rules and they give us the grant under the age of 18. So we got the grant at 17 year old, and then shortly after, we were in a business sort of a business community, a big a big workspace with lots of offices with other creative people in, and shortly after the the center had opened, about six months after, the the the manager of the center came up and says, "Well, look, we'd like to we'd like you to make a box of salmon flies, but a really good box of salmon flies, all the best ones, and we'll pay you. And it's going to be a presentation box for a special guest who's coming to officially open the business center in a few months. But we can't tell you who it is. And anyway, it turned out two months later it was it was Prince Charles. Speaker 1  10:59 He Jeff Brown  10:59 came to visit us, and he was presented with a box of fishing flies-the the flies that we tied from. Michael Hingson  11:07 Wow, that was pretty cool. So you got to meet him. Jeff Brown  11:11 So yeah, we got to meet him. He talked about fishing. He talked about fly tying. He said he'd he'd been bought a fly tying kit for Christmas one year from his wife, who would have been Princess Diana, but he couldn't get away from get away from it. It was too. He found it too complicated and too complex. So he says, "I really admire that you you know that you guys can can tie the flies. So so yeah. So it was nice. It was nice to meet him. It was nice to be able to do that presentation box, and we had that business till I was 26 so Michael Hingson  11:45 10 years, Jeff Brown  11:46 nearly 10 years. Yeah. Michael Hingson  11:48 Now, have you met him ever since Jeff Brown  11:52 then? I haven't met him, but I have met other members of the the royal family because I was a my next stage in business, so my next stage in life was to become a a military photographer. I met a few members of the royal family in my capacity as a military photographer. So I went from so one avenue being creative, which was the fishing flies, into sort of another avenue being creative. And the funny thing was, I'd never had any intention of John in the military. None of my family were in the military. My dad had done his national service, and my granddad had served in the in the navy during the Second World War. But just on a whim, one day I happened to be walking past a military careers office, and I thought I'd pop in. I love cooking. I thought, oh look, I'd seen a picture on the window where he could train to be a military chef. Yeah, okay. So I went into enquire about being a chef, joined as an aircraft engineer, and then transferred across to become a military photographer. And funny enough, like I said early on, that I hate authority and I hate being told what to do because that came from a hatred of hatred of schools. Michael Hingson  13:10 A school, right? Jeff Brown  13:11 But I believe that the military was different because people say, "Well, you know, if you if you hate authority and hate being told what to do, why the hell did you go and join the military? But the military was very different in the fact that I put up with the I put up with the authority because the military give you adventure. It wasn't a nine foot nine to five. It wasn't a routine job, you know. So it give and I love excitement. I love adventure. I love the the idea of every day being different. So so I was happy enough to put up with military life, and I did that for nearly nine years. Michael Hingson  13:49 Well, so did you find that the military respected your creativity as you grew at being a photographer, and so you were a photographer, so that you were allowed to, to to be creative and do the things that you wanted to do, or did you find that there was just as much authoritarianism, if you will, and they kept telling you what to Jeff Brown  14:15 do? No, no, they were very good at being creative. Funny, the the military photography branch-it's only a small branch. It's about 80 people in the in the in the navy photography branch. So by comparison to all the other branches of the navy, it's tiny, and it's always also a very sought after branch. So basically, have to wait till somebody retires or somebody, you know, gives up their position that you can actually request, and I just managed to get in at the right time where somebody had left, and I applied, and I got accepted and went on to their training course, and their training course is is quite intense, 26 exams in six months, but. All the people who run it are really passionate photographers, so they're all about developing your own creativity. Yes, there's rules and regulations to follow, but it was very different than other other avenues of the armed forces. And then, you know, your average working day, you were you were given a lot of freedom. You were given a brief for a job, but then quite often you would just go off and design that job the way you wanted, you know. Michael Hingson  15:24 But why did you, since you, I guess you, as you said, joined as an aircraft engineer? Why did you decide to look at photography? What what attracted you to that? Jeff Brown  15:35 Because I didn't. Well, first of all, I didn't realize you could be a military photographer. So it was, and you can't join as a military photographer anyway. It's what's called a sidewards entry branch. You have have to have served three years in a in a another part of the armed forces before you can apply. And to apply to get into the military military photography branch, you have to pretty much do it on your own merit. So you've got to build a portfolio up. You've got to do all the application yourself, and they also look at your. It's not like the way you react to discipline, the way you think on your own two feet, sort of thing. So, funny enough, when I went through the interviews and and they looked at my portfolio, they said that my my work was pretty poor, but they loved the way I thought, and they loved the way I was driven, and would get up early and go out and do stuff. This is, you know, it's the it's the passion and the the willingness to learn. We can teach you all the other stuff, but you you know you you're showing that willingness and and going that extra mile. That's that's what got us in and and got us to be accepted into the into the branch. It wasn't my skills as a photographer because I was that was pretty useless. Pretty new, Michael Hingson  16:49 yeah, Jeff Brown  16:50 yeah. But you know they they developed that. Michael Hingson  16:55 So the the whole idea of going in and learning to cook and being a chef kind of went by the wayside, huh? Jeff Brown  17:00 It did, yes. But I still, I still, I still love cooking to this day, and I was still very passionate about it. And I always had a dream of, you know, one day owning a a pub or running a food pub, Michael Hingson  17:12 right? Well, and you know things happen, but you you clearly are an adventurous sort of person that you even chose to do all of this, and that-that's in of itself, I think, admirable to you know to do that. So you you became a photographer, and so what kind of things did you do during the time you were in the military from a photographic standpoint? Jeff Brown  17:40 So we would do everything. We do everything from portraits of sort of admirals in uniform, official portraits. We do big presentations and awards. We do a lot of PR photography. So we'd be we'd be tasked with with a concept or an idea, or being told something is happening, or we want to promote this, so they might say, right? We've got an aircraft carrier coming into your area. Can you come up with some ideas to to sort of really promote it? Something that look really exciting. It'll encourage people to to join the military because one of the one of the things military photography branch, it's it's about PR. It's trying to get pictures of the military into the into the newspapers in a positive light. So you know, young young men and women go, "Oh, that looks great! I'd love to join, and it serves them an absolute fortune in in in advertising. So so that was that was a lot of the stuff we did, we create concepts and ideas, and quite often the concept and ideas led to having a lot of fun. You know, I'd say like, well, what have I got at my disposal? And then an admiral might say, well, what do you need? I said, well, I need a few helicopters. I need some fast patrol boats. I need some marines on on on ribs lent over these these you know rigid inflatable boats all camouflaged up with their cam cream on and their rifles and they'll be in front of the in front of the the aircraft carrier then we'll have the the helicopters flying in the background and all this was was so basically controlled by us, so we would have headsets on. We'd be talking to the, talking to the the pilots. We'd be directing people, and those shoots probably cost 10s and 10s of 1000s of pounds to to put together. When you think about it, but it was great to see some of the images come out. And in those days, when I first started doing it, we were shooting a lot of the stuff on film, so we didn't have the the the the benefit of seeing the images instantly, as in you know with digital photography. Michael Hingson  19:51 I was going to say much less digitally editing it. It was all on film. Jeff Brown  19:54 Yeah, yeah, yeah. Michael Hingson  19:56 When did it migrate over to be more digital? Jeff Brown  20:00 So we were still we when I was in training we we were using digital but still preferred you to to do a bit more on the film side of things Michael Hingson  20:08 higher quality Jeff Brown  20:10 yeah and and they also I think for like an archival purposes for the idea of have negatives and hard print Speaker 2  20:18 yeah Jeff Brown  20:19 but then you know towards like the 2004 two you know 2003 2004 Then they were starting to embrace digital fully, and and you know do away with all the the film. Michael Hingson  20:33 Wow! Jeff Brown  20:34 And obviously there is the cost aspect as well. You know because you with film it costs every time you you press the shutter button, you know you can you can take a lot more images. But I suppose it does it does make you a bit more of a lazy photographer. Michael Hingson  20:49 Well, I I suppose in some senses it can. It just depends on how disciplined you are. Well, you seem to be a pretty disciplined kind of person, and so you you worked at that pretty well, and I can. I can appreciate that. So so when did you start doing photography for the military? When did you enroll in the military? Jeff Brown  21:11 So that was 1997 Michael Hingson  21:14 Okay, so you were what 2526 25 Jeff Brown  21:19 Yeah, 2026 Yeah, yeah, 2627 yeah. Michael Hingson  21:23 Well, and the the thing about photography or or any skill like that that is is pretty unique and pretty new for you is that you had to really develop the knack to doing it, but you obviously also had to have a lot of understanding about things like, as you said, PR and all that. I mean, some of that just had to be a little bit more natural, or just you observed so much that you realized the value of it. And as you pointed out, having the the whole photography branch in the military had to be incredibly much less expensive for the military, no matter what you wanted them to do, than them doing PR in other ways because it was all done internally. Yes, yes, you had to have helicopters and military people and all that other stuff, but they didn't have to pay the company to go out and, or didn't have to pay it much to go out and do the photography because you're the company. Jeff Brown  22:29 That's right. That's right. And also, some some of the jobs were required a certain level of vetting that they couldn't bring a company in unless those people were vetted. To you know, like on, I did quite a few photography shoots on nuclear submarines, which you you can't enter a nuclear submarine base unless you're you're vetted to a certain level. Michael Hingson  22:51 Right. Now that brings up a point. So let's let's go back to that. So going into a nuclear submarine base and so on, and and doing photography. What what was the purpose of pictures for that? Since it had to be pretty cleared and must have been somewhat classified. Jeff Brown  23:11 Well, sometimes some of the the shoots on board the submarine would be like award ceremonies. So okay, yeah, you know, people getting medals or achievements, and actually getting a photograph from receiving their award from the captain of the submarine. But then sometimes we would have PR photographs of of the the submarine sailing, and we'd be on speedboats going down the lock, photographing the submarine. Michael Hingson  23:41 But what you were not doing was taking pictures of things that were so classified that they didn't dare show them to the public or whatever. Jeff Brown  23:49 Yes, yes, Michael Hingson  23:50 yeah. Which which makes sense. Speaker 1  23:57 If you enjoy unstoppable mindset and would like to help us continue bringing these conversations to you each week, we've created a way for you to support the show. Your contribution helps us cover production costs and continue sharing stories, insights, and ideas that inspire people to live with purpose and possibility. If supporting the podcast feels right for you, you'll find the link in the show notes. Thank you for being part of the Unstoppable Mindset Community. Michael Hingson  24:30 So you you did that, and so you clearly found a niche to to do and to to work at, and obviously loved it. Jeff Brown  24:43 I do. I mean, it took it took a while to get the confidence. I'm quite an introverted person, so where I love taking photographs, and you know, it's easy to take photographs of things and objects and landscapes and that sort of stuff. It's. It's quite hard when you don't have a lot of confidence and you are quite introverted to start directing people and telling people what to do, especially when you had to direct, you know, entire ships, companies, or groups of 4050, people to do a a group shot at the awards ceremony. So that that was something that took a bit of getting used to and put me out of my comfort zone to to become a bit more sociable and a bit less introverted, and also direct people from behind the camera. Michael Hingson  25:31 So you you became a director, Jeff Brown  25:35 I suppose. Yeah, you do. In some senses, Michael Hingson  25:38 anyway. Jeff Brown  25:38 Yeah, yeah, and from from another point of view, I sudden realized that you know you might not like directing people, or you might be really nervous about speaking to people you've never met before and telling them what to do. But quite often, the people on the other side of the camera are just as nervous as you because they don't like having their photograph taken. They feel awkward, so you know part of your job as a photographer is to put people at ease and make people feel comfortable. Michael Hingson  26:03 Yeah, and I think about it as a public speaker. I keep hearing all the time that one of the top fears that people have is speaking and standing on a stage and speaking. And I and I finally realize that that's because we're conditioning people to think that it's scary, but the fact of the matter is that, and I still believe this to this day, audiences want speakers to succeed. Unless you're just a real jerk, audiences want you to succeed, and I would think that that some of that same level of confidence goes into what you do as a photographer. You are-they want you to succeed, and the people who are nervous about you taking their pictures and so on. Your job, as you point out, is to kind of help make them feel more comfortable about Jeff Brown  26:55 it. Yeah, and and you, you know, on from your point of view, you know, you you want somebody to love the picture? Michael Hingson  27:02 Yeah, Jeff Brown  27:02 you want someone to go, oh wow, you know, like actually take away their their dislike and awkwardness of having a photograph taken, and you know it's it's quite rewarding when you see somebody go, oh wow, I didn't know I could look that good, you know, because you've you've directed them, you've posed them, you've helped them feel more relaxed, and they see themselves in a different because it's it's quite it quite often it's not that somebody always looks awkward or you know they don't take a good picture as people say oh don't take my picture I don't take a good picture you know it's the fact that they've never been directed they've never they've always felt felt uncomfortable and awkward so it comes through in the the final image because they don't look relaxed. They don't look natural. They've got this fake smile. They look uncomfortable. Michael Hingson  27:49 I know. For me, I've I've never worried about that. Of course, being blind my whole life, I never really cared a whole lot about pictures. Yeah. So I love to pick on pictures all the time. So you know, for example, people say that a picture is worth 1000 words, and I just point out, yeah, but it takes a whole lot more memory. So, but but but I I appreciate pictures, and I've learned a lot more about photography and appreciating photography ever since September 11th. And part of that was my guide dog Roselle at the time, who became a real camera ham hound. She loved to be in front of the camera, and there was one time we were on a Larry King show on CNN, and you know his shots are and the photographers and and the and everything on the show is basically front like from the chest up, and and so on, and they take pictures. So one day we were going to be on the show, and they made a a little platform that Roselle, my guide dog, could lie on, and they said, "Okay, put her up on there, and I did, and she laid down, put her head between her paws, and that was it. And the director came like about a minute before the show started, and he said, "Isn't there anything you can do to get her to react more and to be a little bit more involved in the show? And I said, "Are the Klieg lights on yet? And he said, "No. I said, "Just wait till you turn the lights on. Everything will change. The lights came on. She lifted up her head, started blinking her eyes and flashing her eyelashes, smiling and licking her chops, and just having a good old time. She loved the camera. It was so funny. Jeff Brown  29:39 Yeah, I can't get. I can't get my dog to sit. He won't sit in front. He won't sit in front of the camera. He's a working Springer Spaniel. He will not stay still for two minutes. And there's something about it. Every time you look, you pick up the camera. I think he knows that you want to take a picture, and he turns his head away. He looks the opposite direction. Michael Hingson  29:57 Yeah. See, Roselle was exactly the opposite. Knew you wanted to take her picture, and she was going, "Bring it on! She just absolutely loved it. It was so funny, and and and it was it was a blessing. But it it as as we talked about it, as I talked to photographers and other people when we dealt with different interviews and so on, I grew to appreciate the value of pictures and what it was that they were trying to get, and it didn't take any work really to get Roselle to be involved in that. It didn't take a lot of work to get me involved with it, but I gained a greater understanding of it. So I certainly value the fact that there's there's a lot of reasons for taking photographs, although I also like audio input and other things like that that I'm going to see. But still, it's it's great that we have this technology, and nowadays, of course, because it is so digital, it makes it so much easier. Jeff Brown  30:59 It does. I think I think obviously there's you know everybody's using photographer now. Everyone walks around with a camera in their pocket, which is you know effectively a smartphone, and the quality of the images that you can take on a phone are fantastic. You know the you know the the resolution, the color saturation, the the look absolutely amazing. But sometimes I think people forget to stop and appreciate the moment. So everybody is more, you know, getting the picture taken, sticking it onto Instagram, onto Facebook, and also we have all these digital memories. But not many people are printing pictures out and putting them on the walls like we used to in the 80s and 90s. You know, family portraits, and I think that is a big thing that photographers need to be to be sort of reinventing and encouraging people to to enjoy the wall art, personalize the home, have a picture on the wall that brings a smile to your face every time you see it. Because if you take it on your phone, you you enjoy it for a second, and then it becomes a memory, and it goes in. I looked the other day. I've got 14 and a half 1000 pictures on my phone. Yeah. So, and I only ever see them, you know, seconds after I take them and I post them on Facebook, and then maybe a year later when a Facebook memory comes up and reminds me, oh, this is what you were doing this time last year. Michael Hingson  32:20 Yeah. Well. Well, and I understand that, and I, I, I also understand what you're saying about lazy photography because, as you said, you take the picture, you look at it, and it's gone, and you don't necessarily do all you can to make sure that the picture is looking as good as it as it can look, and sometimes we just rely on the automatic zoom and other things like that to make the picture look good. But the bottom line is that ultimately we're in control of it and really should make the picture as good as we can make it. Jeff Brown  32:54 Yeah, I mean that was that was what we were taught in the military right at the very beginning. And as I say, you know, was starting out on on on film cameras. It was get it right in the camera. You know, get it right in the camera. It'll look a lot better, and it'll save you hours of time in the dark room. And then there's a tendency now for photographers to think, "Oh, that'll do. I'll just sort it out in Photoshop afterwards, and which again takes time. And as a photographer, time is money. So yeah, yeah. The better you can get the composition and the and the way a photograph looks in the camera, then the less work you're going to have to do afterwards. Michael Hingson  33:35 Yeah, which makes perfect sense. And so I appreciate that. Well, so you were in the military for 10 years, and what made you retire from the military? And also, what kind of skills did you learn that you then took away from the military? One of them had to be accepting authority a little bit more, but I'm being sarcastic. But still, what what kind of skills and so on did you learn, and and did you take away, and and why did you even leave the military after 10 years? Jeff Brown  34:07 So, so being a military photographer, I was a military photographer, and there was a new a new sort of breed of like a new discipline that was coming into into the into our area into the the photography branch, and it was called IA, which is an intelligence analyst, and they believed that photographers, probably rightly, had a real attention to detail and a keen a keen eye for spotting things, and they were so they recruited intelligence analysts from the photography branch to analyze intelligence imagery, satellite imagery, reconnaissance, and then collate this information with other intelligence services. Like Lacher on I six and JCHQ, so so people on the ground, you know, and and military listening outposts, and so I got sent to work. So I did my intelligence course, and I got sent to work for with the intelligence services for about two and a half years now. While I was while I was doing my job as a military analyst, intelligence analyst, I started getting people coming into my office and saying, "You're a military photographer, aren't you? Yeah. Would you photograph my dog? Can you can you photograph my daughter at her birthday? Do you do weddings? Can you do my my my partner's wedding and stuff like that? So started doing a little bit of stuff on weekends, and then soon realized that there was actually quite a good bit of money being a photographer. So that was it. So that that set me on the path of right. I'm going to get out the military. I'm going to start with my own business. I'm going to go back to being self-employed again, but this time using my skills as a photographer. And yeah, I had good photography skills. I had other skills that the military had sort of drummed into me, which was you know timekeeping, organization, attention to detail, and that would work brilliant with a wedding because with a wedding you've got to organize people, everything's got to be on time. You've you've got to have that attention to detail, so started doing weddings on weekends, and then I left, and now decided to go into partnership with another military photographer who was working at the same the same base as me, and was also from the same the same area, the same the same city. So I left first because he was married with two kids. Alif first to set the business up and get the business bringing in money, and then about six months later, the business was bringing in enough money for him to put his notice in and and come out and and join me full time in the photography business. So and then it just skyrocketed from there. We ended up having four different photography businesses, Michael Hingson  37:03 pretty impressive, huh? Jeff Brown  37:05 It was good, but I think you know a lot of the lot the stuff that we did is when we left the military is you get a resettlement grant to resettle you back into civilian life to to to get you ready to work for other people, but obviously we were going to go self employed, so we we spent this resettlement grant of 7000 pound on marketing and branding training. So I got 7000 Kev got 7000 So we spent spent a lot of our money on understanding how to run a business, understanding what brand was all about and brand concept and and marketing. And it wasn't necessarily our photography skills that helped us succeed. It was the skills of actually understanding how to run a business and how to market our brand, Michael Hingson  37:49 which also goes a little bit back to understanding PR and just as you said, understanding all about business, which is which is pretty cool. Speaker 3  37:57 Yeah. Michael Hingson  37:59 Well, as you as you did that, how easy was it for you to integrate back into society and become disciplined enough to run your own business? Because when you were in the military, you had other people who were making a lot of those decisions, but you had to learn something along the way or figure out something along the way that allowed you to truly run your own business. Jeff Brown  38:22 To be honest, I felt I felt quite excited to be going back to it because, obviously, you know, from sort of 1415, year old, I'd had I'd had my own business, and that that was my first my first ever job. You know, working for myself with fish and fish and tackle business, and I sort of realized early on that yes, I don't have a boss, but ultimately the business is the boss because the business demands from you all the time. It demands how much work you need to put in, and if you don't put the work in, then you don't get the money. But the other good thing about running your own business is you're not on a fixed wage. You know, you have that ability to make a lot more money, without having to be promoted or or impress somebody else, you know. So for some people, it doesn't work. Like my girlfriend always says, she doesn't think she could do what I do because she doesn't like that uncertainty. Of you know, because every business is ups and downs, ups and downs. You have low moments. You have high moments, but that's life in general, isn't it? And I think you've just got to have more high moments than low moments. But yeah, I love it. I don't think I could ever work for anybody else. But a lot of, I think I'm unemployable. I don't think I can. I don't think I could go into a normal job. But a lot of those high Michael Hingson  39:40 moments are also moments that essentially you create. It's your mindset. That's Jeff Brown  39:45 right. Yeah, Michael Hingson  39:46 because you know, like failure. Everybody talks about failure. Well, you know, you're going to experience failure in your life, and I have gotten to the point where I tend to react and say there really is no such thing as failure. Because failure seems to be an absolute-you screwed up, and that's all there is to it. And the reality is, it's not. Failure isn't really the issue. The issue is okay. You made a plan. Something didn't work right. The question really is now: Where do you go from here? How do you fix it? What have you learned from what happened? And I think that's really the issue. Jeff Brown  40:20 That's totally that's totally right, and you know, but I made a a decision back in 2014 So you said, you know, I love cooking, and had the photography businesses, which which were both doing very well. They were both they were all super successful, you know, bringing in the money, and I decided, wouldn't it be nice to buy a really, really beautiful traditional country pub, one with log fires, you know, in the middle of the countryside, maybe a two, 300 year old building, and and run my own pub? So that was that was my idea. So so I found this this beautiful little country pub in Durham, in the northeast of England, and it was like a picture postcard country pub that looked beautiful. It actually had two log fires. It had, I think, it was about 300 year old. It had wooden beams, everything, and so I fell in love with it. I I bought the lease on it. I plowed 120,000 pounds of my own money into it, and within 12 months, I'd lost all that money. I was a further 60,000 pound in debt, and I couldn't see any way out. Because you say, you know, like failure. Sometimes people think failure is that's it, that's the end. They can't see past it, and stupidly, I decided that that was it. I couldn't go on anymore, so I tried to drive my car off a bridge. I was, I was drunk at the time, but you know, luckily I didn't. I just damaged the car. I didn't damage myself. I woke up the next morning feeling utterly disgusted with myself because my daughter at the time would have been seven year old. and I realized I needed to get out the pub, and I needed to change a different direction, which I did. So I ran away, and I came to the countryside where I live now in Northumberland, and moved away from all my family and and my friends, about an hour away from all my family and friends to restart my life again, and I spent probably about six months listening to positivity books and audio books, and and trying to rewind my mindset, and then take a new direction. And that's when I got into the idea of because I was in the middle of the countryside, I could run an online business training photographers in marketing and branding, and you know how to how to promote themselves on the internet, and I could do that with anybody anywhere in the world who was a photographer. So that was my idea, and that's what I went for. And you know, looking back at it, 11 years on from that, it would be 11 years in March when I tried to take my own life, and I thought that was that was the biggest worst failure I'd ever have. It was the best failure I ever had because I've never been as happy. I've never been as stress free. My work takes me all over the world, speaking and meeting photographers. I have an absolutely amazing community. No day is the same because I'm on all different time zones, speaking to different people, and and I just love it. It's stress free, but you know, if I'd stayed at the pub, that wouldn't have been stress free. So, Michael Hingson  43:33 so what happened? That why did the pub fail? Fail, or or why didn't the public pub succeed? And what did you learn from that? Jeff Brown  43:40 So, well, first of all, probably I probably fell in love with the idea of the pub, but I probably didn't do enough research. Now, funny enough, it was in an old mining village, my coal mining village, that was very, very much based around if you weren't born and bred in the area, you didn't fit in, so first of all, I think fit into the village very well. But the profitability in the pub trade is is very hard, especially if the pub, if the building is owned by a brewery and you've got to buy your beer direct from the brewery, it reduces the profit margins. And I just think everything that could go wrong in that 12 month did go wrong. We had staff stealing offers. We had a couple of sabotages to the pub, a couple of really big bills that wasn't expected, equipment going wrong and equipment failing, and yeah, the costs just spiraled out of control. Michael Hingson  44:38 Just a lot of lack of research, Jeff Brown  44:41 yeah, yeah, yeah, Michael Hingson  44:42 and I would suspect that you would say that because of that, and because you realized all that, you learned. Jeff Brown  44:50 I learned, yeah, yeah, I, I totally learned, and I think you know that I, I, I fell in love with the idea of it. I fell in love with the building, and probably, probably didn't research it. And also, you know, yeah, I was great at marketing. I was great at business, but I'd never run a pub before. And yeah, it was probably a bit of a. I'd probably sort of trying to run before I could walk. In that, you know, might have been better off going and working for somebody else and being a manager or working in a bar. And you know, the the day I opened the pub, I'd never even pulled a pint before. Never stood behind a bar and served served a drink. So, Michael Hingson  45:28 yeah, and that's that's an art in of itself. Jeff Brown  45:32 Yeah, yeah, that's right. Michael Hingson  45:34 I used to when I lived in New Jersey and worked in New York. I used to go to a restaurant called Virgil's Real Barbecue, best barbecue I think in the country, and so if you're ever in New York, it's Virgil's. Anyway, they had opened a facility in Las Vegas. Also, they opened a restaurant in Las Vegas, and so last week when I was at the Consumer Electronics Show, I went there, and one of the things I had heard early on when they I heard about them opening the restaurant several years ago, was that the people who opened the restaurant before they could open it had to go spend six months in New York at the original Virgil's, learning everything about it, so that they could make this restaurant and the food be the same as as what they experienced, because they wanted Virgil's to be the same in both places, and they did. And I can say that, from my perspective, at least, they did a really great job, and they learned from that, which was exactly what you wanted for the people in Las Vegas to do, and they survived the pandemic, and it's still open. So when you're in Las Vegas next time, Jeff Brown  46:47 yeah, I'm there next week. So yeah, I'll have to Virgil's. Yeah, I'll check it out. Michael Hingson  46:52 Virgil's real barbecue, best ribs in the country. That's my opinion, and I'm sticking to it, everybody. Well, that's cool. So. So, do you believe that things happen for a reason? I mean, a lot has happened, and of course, the pub closed and and all that. Do you believe that things happen for a reason? Jeff Brown  47:13 I do, and and you know now I I think one of the things as well when you get to that point where you you don't believe there's there's there's any way out, and and you know you you get that alone, you get depressed, but you you feel that you've got to take your own life. You are right at the very bottom. I think for you to go to the very bottom and then come back up again, it changes your mindset about stuff. And I I never get stressed. I am a very, very chilled out person. If something goes wrong now or something fails, I just go. Well, it's happened for a reason. Maybe something better is around the corner. Maybe it's the universe trying to direct me in a in a different path. You know, and and I think the less you live, the more you live by that mindset, the more it opens you up to other opportunities. Yeah, keeps you living it. You know, you're not living in the past; you're living in the future. It it was for the first six months coming up here 11 years ago. It was hard to move away from that failure in my mind. I kept playing it over and over again, but you know, playing it over and over again wasn't going to make that failure with the pub any different. The outcome had happened, and what I needed to do was focus on the future, get back together and get my myself back together, both mentally and also establish a new business and a new way of life. And that in itself was a a massive learning curve, but for the better. Michael Hingson  48:44 Well, and and the reality is, it it certainly has made a big difference in your life. And the fact is that, again, it goes back to failure isn't the end all, and failure is is probably the wrong way to put it. It's a learning experience, and I think that it's so important to do that. I am like you. I refuse to feel stress. I've been through too many experiences in my life that that caused stress, and I've learned that there are always ways to to deal with things, and so it's important to not let the stress overwhelm you. I wrote a book that was published in 2024 called "Live Like a Guide Dog: True Stories from a Blind Man and His Dogs About Being Brave, Overcoming Adversity, and Moving Forward in Faith. And moving forward in faith is part of it, but the whole issue is we focus on our lives on so many things. We think we need to control everything, and the reality is, we only control probably much less than 10% of all the things that we experience, but we worry about 100% of everything, and that doesn't help. And so, it builds up so much fear and causes so much stress. And if we would just focus on the things over which we really can control, we would be much better off. Jeff Brown  49:59 Saying that, you know, after leaving the pub, because my mindset was very, very delicate, and I had to build my my mental health back up, I decided to stop watching the news. So I used to used to get up and go downstairs and put the news on TV and have my morning coffee and and listen to all this negativity, all this drama, every single morning, which I've done for probably 40, you know, well, at least 30-five years, and and that was it. I've never watched the news since. I don't watch any live TV. I don't watch the news. People say, "Well, how do you manage? So, well, somebody will tell me something, but most of the time, half the stuff that people get worried about never actually happens. And if it does happen, quite often there's nothing you can do about it because it's the other side of the world. Michael Hingson  50:53 Well, even if it's in England, you don't have control over it, so why worry about it? Now, I watch I watch the news, but I do it because I want to get the information. But I won't worry about it. And there's so much that happens. But I feel that that at least there is information to be gained by watching the news. But what I had to learn somewhere along the line is don't take it personally because you don't have any control over it. And there are so many things that that go on, but the the trick is not to let things you don't have any control over really affect you to the point where you get nervous and stressful again. Jeff Brown  51:34 Yeah, yeah, and I think that you know the the same thing can be put into social media. You know, people say social media is negative. Social media is dangerous, and it depends how you react to it and what you engage on. You know, in my own social media, I follow a lot of photographers, a lot of people who talk about adventures and motorcycle rides and travel and nature. So my news feed is filled with a lot of positive stuff. And if if I see something negative or see something sensationalist, what I do is I don't unfriend that person. I just unfollow them, so I don't see their content again. Michael Hingson  52:09 Yeah. Jeff Brown  52:10 But from from the plus side, you know, social media has bought me more opportunity than anything else, and and effectively for free. And I've traveled traveled a lot because of my work. I have over 100,000 followers across my my social media platforms, and social media brings me customers, brings me clients. It helps me sell books, so there is a lot of positivity to it. I suppose it. The negative is only if you engage in the negative, then you will you'll find the the negative aspect. Michael Hingson  52:40 Yeah. Well, and the reality is that again, it's it's how you approach life, and you've clearly learned a lot about how to approach life in a much more positive way. You've developed, well, we'll call it an unstoppable mindset. You've developed a mindset that allows you to go through life and do the things that you need to do, and focus on the things that you can, and you leave the rest of it alone. Jeff Brown  53:06 Yeah, yeah, totally, totally. Michael Hingson  53:08 Which which makes a lot of sense. Well, for you, you you talked earlier about the fact that you have dyslexia, and you've been with dyslexia for most of your life, or maybe all of your life. It's interesting. I've talked to so many people who didn't know that they had dyslexia when they were in school and so on, and experienced a lot of the same frustrations and kinds of experiences that that you've experienced. And somewhere along the line, they finally discovered that they they had dyslexia. How did that when you when you finally realized that? What did that do for you? How did how did that really affect you? Jeff Brown  53:52 Well, funny enough, I I can remember a moment where I must have been about eight year old, where a teacher and you know, back in the 70s, teachers weren't as kind, weren't as kind to to schoolchildren as they are now. You know, and and this this teacher singled me out in front of the class and and told me that I was stupid and I wouldn't amount to anything because I kept struggling with this reading and my numbers. And at the time, I I was I was chubby. I had ginger hair, so I didn't have a I didn't have a lot going for us in in the popularity front, and also being you know the the stupid one in the class. So I found it really negative, and I found it really really personal because I didn't realize that I was dyslexic because nobody knew what dyslexia was now, and when I got to my mid 30s, and I went to train to go into the work with the intelligence services and be an image analyst, I had to redo my English and maths all level qualifications that I should have passed at school, but obviously I didn't. I had to do them through the military, and that was when I found out I was dyslexic, and I didn't actually know what dyslexia was until until I made up on it, and then it all made sense. You know why why I'd struggled for so long. I have my own workarounds. I know what my I know what my what my issues are. I mean, now with with with my work, there's so much out there that helps you as a dyslexic. You know, you you have you have spell checker, you have read aloud where you might not be able to see see it. You know, so quite often I'll do a social media post, and I'll I'll get Word document to read it out aloud so I can hear it. But if I if I if I read it back, I can't see the mistakes I've made because my mind doesn't process that. I know when I write a number down, I probably write write it down the wrong way. So if somebody gives me a phone number and I phone it and it's dead, I just change some of the digits around and figure Michael Hingson  55:58 it out. Do you agree? Do you use technology like Dragon, naturally speaking, to dictate? Jeff Brown  56:04 I tend, I tend to. So I started using only in the past six months. I was quite, I was quite sort of against AI, and well, not against it, but everybody was jumping on the chat, ChatGPT bandwagon, and I always tend to do something different than everybody else does. Six months ago, I jumped on a piece of software called Claude, and because I've because I've written five books now, I've written four business books, and I've written a travel book. I also had a lot of content to give to Claude to feed Claude, and then I had transcripts from my YouTube channel, and and then I gave them some do's and don'ts about you know tone of voice and language, and you know I would never say things like this, I would never say things like that. Told them that you know don't be spelling color without a U. Don't put a Z in sympathize because not American English. It's English, English, and the funny thing is, like over the over the past few months, he's he's pretty much replicated my tone of voice, so I can get Claude to write me a social media post, and then I I just tweak it slightly, and I'll make some changes, and then when I've written that social media post, I give it back to Claude and say, can you note? Can you identify the changes that I've made from what you've originally made, Michael Hingson  57:24 right? Jeff Brown  57:25 And take them on board for the next one, and then you give a summary of the changes. And it's yeah, it's it's it's quite impressive. It's quite scary as well because he he says things like, "Am I becoming more Jeff? Yeah, yeah, you are a bit. Michael Hingson  57:42 Well, the other thing is there are programs and technologies, as I mentioned, like Dragon, which is a a technology that you can get where you dictate, and it recognizes your voice, and it will then convert what you say directly into digitized form, which is pretty cool. I use Dragon when I write a fair amount, and and so that that goes back far earlier than AI. Although I'm sure that there are AI, there are AI components to Dragon naturally speaking today. But it's a it's a great program, and it makes writing a lot easier. So rather than typing on a keyboard, I'm speaking, and it is essentially taking what I write, and it just completely digitizes it by recognizing my voice and then putting it out in in in a digital form for me. I can use it with Microsoft Word and other things like that, Jeff Brown  58:41 yeah. And then do then do you listen back to that and then give edits on on what has been on what is being done? Michael Hingson  58:49 Yeah, I can. I just go back and read the word doc, and but it's but it literally is is transcription of what I say, so I can then go back and say, okay, let's fix this, or everything is fine, and I can go even go back and figure out what's misspelled if there are things that it misrecognized. But it works pretty well. Jeff Brown  59:12 Yeah, tech technology is is is fantastic. It's also got it's it's it's I suppose worrying sides for creative people, where there's a lot, a lot of creatives that potentially AI could could really damage their careers going forward. So it's it's interesting to see which direction it's taken. You know, work with it, but then also be aware of it. Michael Hingson  59:40 Yeah. Well, you still need to take control. Jeff Brown  59:43 Yeah, yeah. Michael Hingson  59:45 So, what's the most unusual or interesting country that you've ever visited since you do so much traveling? Jeff Brown  59:52 I've been to North Korea. So, 2019 I went to North Korea for New. New Year's Eve to celebrate New Year in in Pyongyang Square with another 100,000 North Koreans. There was only 12 Western tourists in Pyongyang at the time, and we were there for 10 days. So yes, I've I've done North Korea, which it took a bit getting into getting into North Korea. It's not as easy as just you can't go on and book a holiday. He can't choose a hotel. It all has to be done through a third-party agent, and it took about six months to get the whole thing to together. But it was-it was very interesting. It was a completely different than every anything I'd ever experienced before, and it's also supposed to be one of the safest countries you can travel to because you you're followed by the North Korean secret police everywhere you go, even inside buildings, when you're in restaurants, when you're in bars. That nothing could ever happen to you, but the North Korean people would never dare to come up and speak to you anyway, you know. But the the thing with North Korea is everything is everything is orchestrated. Everything is set for you alive and there in advance, so you only ever see what they want you to see. You never see the other side of North Korea. I've also been to Chernobyl, where the the last was that was absolutely fascinating, and last year I went to Transnistria, which is one of these countries that doesn't exist. It's not officially recognized by by the UN, and that was like stepping back into the 1980s Speaker 1  1:01:38 That was, Jeff Brown  1:01:39 but everywhere I've been, you know, I think that that's t

Your clinic's website may look amazing, but if your pages don't provide enough useful information, they could be hurting your visibility in both Google and AI-powered search.This episode explains why thin content is one of the most common SEO mistakes healthcare practices make. You'll learn how Google and AI search tools like ChatGPT, Gemini, Perplexity, and Google AI Overviews evaluate your website, why short, generic pages struggle to rank, and what you can do to improve them.⚡ Episode webpage and show notes: https://propelyourcompany.com/thin-website-content-the-silent-seo-killer/Whether you're a chiropractor, physical therapist, dentist, medical spa, therapist, or another healthcare provider, you'll discover practical ways to strengthen your website content so it better answers patient questions, builds trust, and increases your chances of being found in both traditional search results and AI-generated recommendations.In this episode, you'll learn:What thin content is and why it hurts your rankingsHow Google and AI search platforms evaluate your websiteWhich pages should be expanded firstSimple ways to create content that attracts more patients without stuffing keywordsWhy better content leads to better visibility, more trust, and more appointmentsIf you want your clinic to be easier to find online, don't focus only on design. Make sure your content is giving Google, AI search engines, and potential patients a reason to choose your practice.Send in your questions. ❤ We'd love to hear from you!Webinar: The Hidden SEO Mistakes Costing Clinics Patients Right Now (And Easy Fixes You Can Start Making This Week)Save your spot: https://propelyourcompany.com/june/** Can't make it live? Register anyway. You'll get access to the limited-time replay. *** 

Stop treating your website like a brochure and start treating it like a story that solves your customer's biggest problems in three seconds or less. In this episode of The Cookbook, host Iris Goldfeder sits down with "content writer extraordinaire" Annette Mashi to discuss the real recipes behind building a successful service-based business. Annette shares her unique journey from studying architecture to writing for architects, explaining how specialized knowledge creates more authentic brand voices. The conversation dives deep into the psychology of website flow, the importance of "aging in place" in business, and why entrepreneurs must stop "playing small" to truly succeed. Key Takeaways: The 3-Second Rule: Your website must communicate how you solve a problem within three seconds, or visitors will move to a competitor. Website as a Story: Effective web design follows a book-like structure: Hero image/solution first, followed by the "how," and finally the "why" and personal connection. Specialized Content Writing: Good content requires capturing the specific "voice" of a niche; Annette leverages her architecture background to write specifically for that industry. Entrepreneurial Resilience: Success in business requires patience and the belief that you are a "work in progress," shifting from being reactive to responsive over time. The Power of Repurposing: Don't let your content die after one use; leverage podcast transcripts to create blogs, social clips, and newsletters. Did this episode spark a new idea for your business? Let us know your "golden nuggets" in the comments below! Don't forget to like, share, and subscribe to The Cookbook for more insights from entrepreneurs who have paved their own paths. Chapters: 00:00 Introduction to The Cookbook 01:18 Meet Annette Mashi 04:40 From Architecture to Writing 10:03 The Anatomy of a High-Converting Website 13:03 Scalable Storytelling & Values 16:38 Aging in Place & Design Thinking 22:09 The Leap into Entrepreneurship 28:16 Stop Playing Small 36:12 Honesty in Marketing 43:10 AI Tools for Writers 47:03 The Future of Search (GEO & AEO) 57:28 Advice for New Entrepreneurs 01:01:56 What Lights Your Fire?

What actually makes a physical therapy website convert; and how do you create content that brings the right clients to you?In this episode of the DPT to CEO podcast, I sit down with Paige Ryan, founder of Foundation First Physical Therapy & Coaching and a key member of the DPT to CEO team. Paige has built her own successful practice while also helping clinicians behind the scenes with long-form content strategy, website design, and digital marketing that actually works.We talk through her journey from working in traditional healthcare to starting Foundation First, what it looked like to build a business rooted in caregiver support and accessibility, and how her role has evolved into helping other clinicians clarify their messaging and build websites that convert.Inside this conversation, Paige shares what she consistently sees practice owners get wrong when it comes to their websites, why long-form content is one of the most underutilized tools in digital marketing, and how to simplify your message so the right people actually understand what you do.We also get into what makes a website feel trustworthy, how your website should support your marketing (not just exist), and why so many clinicians struggle to turn interest into actual clients.If you are trying to grow a physical therapy practice, improve your website, or feel overwhelmed by content creation, this episode will give you a clearer direction on what actually matters—and what you can stop overcomplicating.If you are ready to build a business that supports your life while attracting the right clients, you can learn more about DPT to CEO here.If you'd like to connect with Paige or learn more about her work, you can find her through Foundation First Physical Therapy & Coaching on Instagram at @foundationfirstpt or through her website.--- Morgan Meese, the founder of a successful out-of-network physical therapy practice, has transformed her expertise into a role as a dedicated business and marketing coach. Specializing in cash pay physical therapy, Morgan owns a digital business where she collaborates with fellow clinicians, guiding them in launching and expanding their own cash-based solo practices. Her coaching extends to helping new business owners navigate the complexities of owning a physical therapy practice, incorporating elements like mobile physical therapy and telehealth. Morgan's unique approach incorporates niche marketing strategies, addressing the specific needs of clinicians and entrepreneurs. As a woman in business with ADHD herself, she also offers insights on time management for business owners, emphasizing the importance of digital marketing to attract more clients. Join Morgan on her journey of empowering women entrepreneurs, physical therapists and healthcare providers, combating burnout, and building a thriving business so you never have to go back to the clinic again.Find me on IG: ⁠DPT to CEO⁠ and ⁠Dr. Morgan Meese⁠---To learn more, visit ⁠our website⁠.Free eBook ⁠“So You Want To Start a Solo Practice” ⁠DPT to CEO: ⁠Youtube⁠Join the DPT to CEO 1:1 Coaching Program with Morgan.Just getting started? ⁠The Therapy Business Basics Mini Course⁠ is the place to start!⁠Buy me coffee⁠

Today, we delve into what a smart 2026 website content plan actually looks like and why your website should be your most powerful evergreen marketing asset. I'm sharing a real example of a high-performing content plan, the biggest mistakes I see business owners make, and how to turn podcast content into SEO-driven blog posts that grow your email list and sales on autopilot.

Text me your questions. If you are interested in working together, please include your email address. The system doesn't let me respond. Thanks!If you want to be visible in Google and AI Search in 2026, this is a great time to audit your website content to be sure it's ready. Learn what to look for that will help your site be more likely to show up on Google and in AI search in the new year. Being visible online is the 1st step to growing your business because visibility helps generate awareness, then you can generate leads, and then you can make sales. This is the foundation of your online business.  Support the showRegister now for the free SEO class and find out the secrets to being found, generating leads, and making money from Google and in AI Search like ChatGPT. https://www.etchedmarketing.com/registration-seo-class My free resources, including the Beginner's step-by-step SEO Guide and my free class, are available here. https://www.etchedmarketing.com/freebies Learn more about 1:1 Elite Marketing Coaching, where we work together for 3 months on your business. I'll help you make more money. https://www.etchedmarketing.com/marketing-coaching Join me in Simple SEO Content, my complete SEO and Content Marketing course that teaches you what to do step-by-step. It walks you through the entire process. (complete course)https://www.etchedmarketing.com/yes Join Simple Podcast SEO and learn how to grow your show quickly and easily in the self-study podcast SEO program. https://www.etchedmarketing.com/enroll My favorite marketing tools (affiliate links) Podcast recording and editing - Descript Podcast hosting - Buzzsprout Email Marketing - Active Campaign ...

In dieser Folge gehen wir der viel diskutierten Fragen auf den Grund, wie LLMs deine Website sehen. Denn: ChatGPT, Claude oder Gemini crawlen deine Website nicht so, wie der Google Crawler. Sie besuchen zwar Seiten und extrahieren den Content, doch das passiert deutlich anders als bei Suchmaschinen. Wir klären in der Folge: - Warum KI deinen Website-Content nicht in Gänze zitiert - Wie die Crawler den Content extrahieren - Was das für deine Sichtbarkeit und deine Inhalte bedeutet Viel Spaß beim Zuhören und Umsetzen!

JIMI GIBSON is the Vice President of Brand Communication at Thrive Agency, an 18-year-old digital marketing firm that has earned a spot on the Inc. 5000 list for seven consecutive years. With over 200 dedicated professionals, Thrive is known for its results-driven approach to digital marketing.Thrive agency focuses on growing businesses rather than just making sales and always recommends solutions based on what's genuinely best for the client—not what's most expensive. Jimi is an experienced digital marketer, author, and TEDx speaker who believes a company's website should be a constantly evolving, client-growing machine that requires ongoing attention and optimization. Before implementing any tactics, Thrive analyzes each client across 215 unique data points to assess their digital health, ensuring strategies are tailored and effective. Jimi is a member of the Forbes Agency Council and regularly contributes articles and content for expert panel discussions.Contact Details: Email: jimi@Thriveagency.com Business: Thrive Internet Marketing AgencyWebsite: https://thriveagency.com/ Social Media:LinkedIN - https://www.linkedin.com/in/jimi-gibson/ Facebook - https://www.linkedin.com/in/jimi-gibson/ Instagram - https://www.instagram.com/thriveagency/ Remember to SUBSCRIBE so you don't miss "Information That You Can Use." Share Just Minding My Business with your family, friends, and colleagues. Engage with us by leaving a review or comment on my Google Business Page. https://g.page/r/CVKSq-IsFaY9EBM/review Your support keeps this podcast going and growing.Visit Just Minding My Business Media™ LLC at https://jmmbmediallc.com/ to learn how we can help you get more visibility on your products and services. 

Another Monday means it's time for another installment of our “5 Ways To Monday” series… There are a few building blocks of the Level 10 philosophy that just never change… that you can take to the bank. Identity, Engaging Content, and Farming are three that come to mind. And also Diggable content. Yes, you have to have interesting, relevant ENGAGING content… on your site, in your ads… anywhere you are marketing. But the key is to make sure that people actually SEE it. That's what DIggable content is all about--making sure your awesome content is seen.

Most gym owners lose potential clients before they've even scrolled down their website.Welcome to Gym Marketing Made Simple, the go-to podcast for boutique fitness gyms ready to attract more clients and grow revenue with clear, effective marketing. In each short, powerful episode, we share proven strategies that simplify your approach and help you stand out in a crowded market.Episode HighlightsThis episode breaks down how to turn your gym's website into a high-converting client magnet. From crafting headlines that speak to your ideal audience to optimizing calls-to-action, these quick wins can make the difference between losing a visitor and gaining a new member.Key Insights80% of visitors don't scroll past the first screen — make the top section count.Use headlines that clearly state the results clients can expect.Replace schedulers with opt-in forms to capture leads instantly.Choose images that reflect your actual target clientele.Place call-to-action buttons after each section of the site.Keep pricing off the initial view to build perceived value before comparison.Use consistent messaging and CTA language across the website.Episode Chapters00:00 Intro00:51 The Importance of Website Content and Client Engagement 09:11 Optimizing Website Elements for Better Lead Generation 09:26 Addressing Common Website Issues and Enhancing User ExperienceCall to ActionListen now and see how a few smart changes to your website can start attracting more of the right clients without adding extra work.Supporting Informationhttps://www.lassoframework.com/Friendly ClosingThanks for tuning in to Gym Marketing Made Simple. Small changes can lead to big results — and we're here every week to help make it happen.

Learn how to audit your content to improve your website's SEO and AI SEO. If you want to get more traffic to your website, show up more often on ChatGPT or AI Overviews or AI Mode, then this is an online marketing strategy that will help you. Your website and blog's content can drive lots of website traffic, but we want to make sure it's the right people. Learn how to do an audit, what to look for, and how to determine what to keep, remove, and change so that you're more visible in search.  Register now for the free live SEO class and find out the 3 secrets to being found on Google and in AI Search like ChatGPT. https://www.etchedmarketing.com/registration-seo-class My free resources, including the Beginner's step-by-step SEO Guide and my free class, are available here. https://www.etchedmarketing.com/freebiesJoin me in Simple SEO Content, my complete SEO and Content Marketing course that teaches you what to do step-by-step. It walks you through the entire process. (complete course)https://www.etchedmarketing.com/yes Do you have a question you'd like me to answer on the podcast? Ask it here - https://forms.gle/Fbrqpmss6gxUnaMj7

Most people quietly self-sabotage…Not because they don't want success.But because they still talk like the person who doesn't have it yet.In this solo episode, Mike and E breaks down how internal dialogue shapes your future, and how AI can help you become the version of yourself that already wins.What you'll learn:How to reprogram your self-talk to unlock growthWhy “watering down” your vision is killing momentumThe AI tools Mike uses weekly to review sales calls, write listings, automate ops, and even train his teamHow to use custom GPTs to build an internal consultant that never sleepsIf you're still running 80% of your business manually…this episode will change that.03:00 - Audit Your Inner Voice to Align with the Life You Want07:00 - Step Into Your Vision by Speaking It Out Loud10:00 - Optimize Sales Calls Using Custom GPT Feedback Loops12:30 - Write High-Converting Listings and Titles with AI14:00 - Do Market Research, Regulations, and Pricing with GPT15:30 - Automate and Personalize Guest Messaging at Scale17:00 - Generate Social Media and Website Content with ChatGPT19:00 - Streamline Hiring, SOPs, and Onboarding with AI22:00 - Analyze Property Performance and Build Offers with GPTGet FREE Access to our Community and Weekly Trainings:https://group.strsecrets.com

Welcome to the Success With Jewelry podcast, hosted by Laryssa Wirstiuk and Liz Kantner, two experts passionate about helping independent jewelry artists thrive. Welcome to Success with Jewelry Episode #135! In this episode, we're talking all about your jewelry website and why it's so important to regularly audit and update your content. From homepage banners to product descriptions, we're covering what to look for, how often to check, and why even small changes can make a big impact on your customer experience and sales. ✨ And for Insiders, we're getting a little more personal—sharing what's on our minds lately, how we're navigating content overwhelm, and our thoughts about showing up authentically (giggles included). Plus, we're chatting about evolving content pillars, behind-the-scenes glimpses of our workspaces, and lessons we're learning in real-time. Join our Patreon to unlock the extended episode: https://patreon.com/SuccesswithJewelry Liz Kantner works with independent jewelry artists to help them find their unique voices and succeed in today's marketplace. With over ten years of experience in jewelry marketing and sales, Liz offers consulting services and digital strategy. She's also the founder of the Stay Gold Collective, a private group providing live training, industry insights, and personalized feedback. Learn more at https://www.lizkantner.com. Laryssa Wirstiuk is the founder and creative director of Joy Joya, a digital marketing agency for the jewelry industry. She's the author of Jewelry Marketing Joy and the creator of JoyDeck, a platform designed to make marketing accessible for jewelry makers and designers. Laryssa brings her extensive marketing expertise to the podcast, helping jewelers grow their businesses. Discover more at https://joyjoya.com. Tune in to hear Liz and Laryssa share valuable insights, tips, and strategies for success in the jewelry industry!  

Most people quietly self-sabotage…Not because they don't want success.But because they still talk like the person who doesn't have it yet.In this solo episode, Mike and E breaks down how internal dialogue shapes your future, and how AI can help you become the version of yourself that already wins.What you'll learn:How to reprogram your self-talk to unlock growthWhy “watering down” your vision is killing momentumThe AI tools Mike uses weekly to review sales calls, write listings, automate ops, and even train his teamHow to use custom GPTs to build an internal consultant that never sleepsIf you're still running 80% of your business manually…this episode will change that.03:00 - Audit Your Inner Voice to Align with the Life You Want07:00 - Step Into Your Vision by Speaking It Out Loud10:00 - Optimize Sales Calls Using Custom GPT Feedback Loops12:30 - Write High-Converting Listings and Titles with AI14:00 - Do Market Research, Regulations, and Pricing with GPT15:30 - Automate and Personalize Guest Messaging at Scale17:00 - Generate Social Media and Website Content with ChatGPT19:00 - Streamline Hiring, SOPs, and Onboarding with AI22:00 - Analyze Property Performance and Build Offers with GPTGet FREE Access to our Community and Weekly Trainings:https://group.strsecrets.com

On this episode of Best Dental Marketing, we learn that website content quality and depth are now the most critical factors for dental SEO in 2025, with Google prioritizing comprehensive, expert-driven content that demonstrates experience, expertise, authority, and trust. We discover specific strategies for creating high-ranking dental websites, including developing comprehensive service pages, answering real patient questions, regularly refreshing content, using authentic imagery instead of stock photos, and properly utilizing AI as a content creation tool rather than a replacement for human expertise.

In Episode 34 of the 90-Day Website Mastery Podcast, Jonny Ross and Pascal Fintoni bring you strategies to protect your website content, insights into YouTube's latest feature for small channels, and powerful tools to make managing your website easier than ever!If you've ever worried about competitors stealing your case studies, testimonials, or website content, this episode is a must-listen. We also explore how YouTube's new "Hype" feature helps small creators stand out, and reveal some innovative apps to enhance your web content strategy.What We Cover:1️⃣ You Ask, We Answer: How Can I Protect My Website's Case Studies and Testimonials?Are you hesitant to share client success stories because competitors might use them to poach your customers?

Hey Get Unstuck Nation! Our guest today is behind website content of many experts. She specializes in positioning her clients as a go-to expert, all while making their websites sound like themselves. If you are struggling to tell your brand stories, this episode is for you.  Timestamp 4:21 Essential skills to improve writing  5.39 How AI helps you/what is your opinion on that  7.30 Why branding workshops is important to start the storytelling  14.05 Should we focus on the niche down to the specific one person audience or a group of audiences?  17.45 How should the website's copy get updated?  21.13 problem that you encountered  22.27 How many pages a website should have and between website and funnel, what do you suggest?  24.01 What do you think, which page on a website would be the most important to put your clients to be the expert?  26.30 How can we come up with good ideas about the About Me page?  31.13 In case anyone wants to work with you, where can they reach out to you then? Follow Maria: Free audit: https://mariajohn.com/free-resources  Newsletter: https://mariajohn.com/newsletter  Instagram: https://mariajohn.com/instagram More episode like this: https://www.getunstuckmethod.com/podcast 

In our August Expert Session, Chris Walker and Matthew Sciannella spent an hour delivering detailed analysis, actionable feedback, and tips on repurposing website content for ad creative.    Key takeaways include: The transition from paid search to paid social requires a deep understanding of platform user behavior and creative messaging strategies. Existing web content like feature pages, case studies, and product updates are the best starting points for repurposing into engaging ad formats such as carousel ads and short-form videos. Use metrics like dwell time on LinkedIn to measure the engagement of your content and adjust strategies accordingly.   If you missed the event, you can access it here on our YouTube page. You can also find previous months' Expert Sessions including Marketing in Competitive Categories, featuring Kyle ColemanScaling a Demand Engine, featuring Alice De Courcy Leveraging Social and Community to Create Demand, featuring Dave Gerhardt

Send me a message! Are you ready for a visibility boost? In this episode, I chat with content copywriter and fellow podcast host Emily Aborn about little-known ways to increase your online presence. We go deep into dive deep into how your website can be the ultimate tool for attracting your ideal clients and showcasing your brand personality.YOU WILL LEARN:The Magic of the 3 C'sCollaboration: Learn how teaming up with others can exponentially expand your reachCohesion: Uncover the secrets to creating a consistent brand experience across all platformsConnection: Find out how to truly resonate with your target audienceAnd how your website plays a role in your visibility. Don't miss our fun convo and it might just transform how you approach your brand and visibility from this point forward.ABOUT EMILY ABORN:Emily Aborn is a Content Copywriter, Speaker, and Podcast Host. She's been an entrepreneur for over a decade, with experience running brick-and-mortar and online businesses. She's collaborated with 1,000's of individuals in over 100 industries as a copywriter. She brings their personality, creativity, and message to life as she guides them to build community and relationship-based businesses. For fun, she enjoys word games, reading, listening to podcasts, and hiking with her husband, Jason, and their dog, Clyde.www.emilyaborn.com | instagram.com/emilyaborn | linkedin.com/in/emilyaborn

During the episode where we tried to answer some common questions in a straightforward manner, one of those questions concerned the idea of what makes a good website homepage. We've been thinking about that since the episode and today, we want to help boil that answer down to a base level so that everyone can have the tools to identify good content.This goes for websites, emails, and all sorts of marketing and communications really but the primary question to ask is ‘Am I answering a question or solving a problem?'We often talk about how all shopping today starts with search. You want a thing or need a service so you search for that thing or service. SEO best practices suggest the content on your website will perform the best when/if it provides good results for those search queries - in other words, do you have those things on your website, do you offer those services? If the answer is yes, do those things exist in such a way as to be obvious and accessible to the searcher?If someone walked into your store and did a quick scan or lap, would they see the same things on your homepage? Your website is an extension of your brick-and-mortar business - it should look like it Make it easy for the searcher to find and consume the content and you make it easy for a search engine to recommend your website over and over again.You might be asking yourself, does that mean that every single image or piece of content have to answer questions in this way? What about my blog? What about my Tuesday night worlds recap? What about the 1,000-word how-to article about rebuilding 8-speed Campy shifters? Just think about the utility of your content to the people you'd most likely hope to have in your store. Irrelevant content does nothing to help and can even hurt as a search engine will see that nobody uses it or worse, finds it and bounces away quickly.Be sure to email your questions to podcast@workstand.com. We read all emails sent and we look forward to hearing from you.If you're a Workstand client with questions about your subscription, email support@workstand.com or call 303-527-0676 x 1. If you are not currently a Workstand client with questions about how our programs work, email info@workstand.com.Find Us on LinkedInRyan Atkinson, President + Co-OwnerSuzie Livingston, Marketing + CommunicationsMark Still, Business DevelopmentWe also publish Around the Workstand on our YouTube channel if you'd like to watch while you listen. Here is our Around the Workstand playlist.If you have any questions about the topics discussed in this episode of Around the Workstand or if you have ideas for new topics we can cover, schedule a time to meet with Mark Still here or email mark.s@works...

Are you struggling to connect with your ideal client through your website content and convert those visitors into sales? That's what Colleen Sloan, a Registered Dietitian and Pediatric Physician Assistant wanted to know when she booked a free marketing review with me. Colleen has a business and podcast called Exam Room Nutrition where she offers resources that simplify nutrition for the busy medical professional, and with this, she also has a podcast.  She was looking to attract more sponsors for her newsletter for her Exam Room Nutrition business. She knew her message needed a bit of fine-tuning to resonate better with people and that's why she booked the marketing review. By listening in, you'll learn how to do the same for your business or practice with the key marketing advice I shared with her.   We covered 3 main areas:Refine and Clarify your Marketing MessageCraft a Compelling Story on your Website  Strategic Positioning of Website Content and CTAsWhether your marketing messages have a goal of acquiring new sponsors or those messages are to gain clients… the underlying foundations are the same for each. All your website visitors need to clearly 'get' your message in order to take action on it. Be sure to check out this episode and learn how to increase your own sales (aka new clients) by improving your messaging, and how you can get a free marketing review too. All the details and how to connect with Collen Sloan are on our show notes page at - http://marketingyourprivatepractice.com/98      Click here to send Kathy a text message about this Episode

The idea of using canned marketing content sounds easy, but is it a good idea?  Can you just use canned content so you can focus on other things? What does Google think of canned website and blog content? Will your audience actually value canned content (canned website content and canned social media content)? Find out in this episode.  ⚡ NEW Webinar ⚡ Patient-Driven SEO for Clinics: A Simple 3-Step Plan to Attract More Patients Online(Without spending ONE CENT on ads!) ==> propelyourcompany.com/learn ⚡ Free Workshop + Bonus ⚡Patient-Driven SEO for Clinics:A Simple 3-Step Plan to Attract More Patients Online(Without spending ONE CENT on ads!) https://propelyourcompany.com/learn Let's Stay Connected: Website Free SEO Training

In this episode of Cutting Edge: Web Content Development, host Jonathan Ames is joined by Jamie Hudson, SEO Content Manager at Dash Hudson. Join them as they discuss strategies for SEO success.

Can AI really build you a good website? Squarespace thinks it can. In this episode of ThinkinsideTheSquare, we'll be taking a closer look at Squarespace Blueprint, the AI template builder Squarespace created to help you build a website lightning fast.You'll learn about the setup process, the content creation process, and how I plan to incorporate this into my own website creation process.- - -

Will AI take over writing website content?

Let's face it, AI is here to stay and already provides a boost for entrepreneurs who utilize these tools. But should you just cut and paste straight from an AI tool like ChatGPT onto your product pages or blog posts? In this episode we answer that very question that we get asked all the time. Links Mentioned ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠DropshipBreakthru.com/join⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠  — Join the course and start your journey today! ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠DropshipBreakthru.com/Call⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ — Thinking about joining the course? Book a no obligation call with Jon and he'll walk you through it! DropshipBreakthru.com/Launch - Get our Launch program which will help you get a business up and running in the next 30 days. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Join Our FREE Facebook Group⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Subscribe to the Dropship Breakthru ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube Channel⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow us on Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow us on TikTok⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Sponsors ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠DropshipBreakthru.com/Clearsale⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠  — Add this app to your business and never worry about fraud  chargebacks again. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠DropshipBreakthru.com/Shopify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ — The only Ecommerce platform we recommend. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠DropshipBreakthru.com/Grasshopper⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ — Get an 800 number for your business from Grasshopper ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠DropshipBreakthru.com/Rewind⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ — Automatically back up your Shopify store data ⁠⁠⁠⁠⁠⁠DropshipBreakthru.com/PrimedMind⁠⁠⁠⁠⁠⁠⁠⁠ — Get coached by the #1 Mindset Coach in the world, Elliot Roe --- Send in a voice message: https://podcasters.spotify.com/pod/show/dropship-podcast/message

SEO Made Simple: A Conversation with Global Specialist Rodney Brazil   Episode # 132   In this episode of The Creative Soulpreneur, we delve into the intriguing world of search engine optimization (SEO) with none other than global SEO specialist and writer, Rodney Brazil. Nick and Rodney explore how SEO works and its impact on making digital content more discoverable. Rodney shares insights on the evolution of SEO, tips for beginners, and real-life examples of how optimizing a website can lead to tangible results. They also discuss the intersection of Rodney's work in SEO with his creative endeavors in the theater, highlighting how marketing skills can enhance the reach of artistic projects. As the episode unfolds, you will gain a deeper understanding of SEO, pick up actionable advice, and witness an inspiring conversation between two passionate individuals.   Takeaways - The importance of optimizing digital content to connect with both search engines and people. - How to find the balance between appealing to search algorithms and speaking the language of your audience. - The impact of using the right keywords and optimizing website content for better visibility and engagement.   Take the Creative Visionary Quiz and find out your type to learn how to understand and utilize your energy to create abundance in your life and business.  www.creativevisionaryquiz.com   Rodney Brazil, a global SEO specialist and writer in Oklahoma City, excels in digital marketing and SEO, enhancing web content and strategy across industries. With roles at Komalty Content Strategies and Namecheap Inc, he's honed skills in consumer traffic analysis and social media. His theater background, evident in plays like "Meaningless," integrates artistry with strategic marketing, showcasing his unique blend of creative and technical expertise.https://komalty.com/ https://www.easywp.com/blog/author/rodney/ www.linkedin.com/in/rodney-brazil   Nick Demos is a Tony and Olivier Award winning Broadway producer, documentary filmmaker, conscious business coach and manifestation expert. With over 15 years of teaching pranayama (breath work), yoga and creativity as well as thirty years in the entertainment industry, he has travelled from the Tony Awards to ashrams and run a multi-million dollar business in between. Nick helps you clear blocks and tap into your creative intuition so you can tell your stories and manifest the business and life of your dreams creating wealth and impact.  

This week on the ARM Podcast Brian talks about why stock website content doesn't work. In this episode you'll learn what he means by stock content, why it doesn't work, whether or not it hurts you to have stock content on your website, and how to tell if you have it on your website.Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shopsShow Notes with TimestampsWhat is stock content?Stock content is duplicate contentStock content is generic contentDoes stock content help?How do you know if your website has stock content?How To Get In TouchGroup - Auto Repair Marketing MastermindWebsite - shopmarketingpros.com Facebook - facebook.com/shopmarketingpros Get the Book - shopmarketingpros.com/bookInstagram - @shopmarketingpros Questions/Ideas - podcast@shopmarketingpros.com

This week on the ARM Podcast Brian talks about why stock website content doesn't work. In this episode you'll learn what he means by stock content, why it doesn't work, whether or not it hurts you to have stock content on your website, and how to tell if you have it on your website.Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shopsShow Notes with TimestampsWhat is stock content?Stock content is duplicate contentStock content is generic contentDoes stock content help?How do you know if your website has stock content?How To Get In TouchGroup - Auto Repair Marketing MastermindWebsite - shopmarketingpros.com Facebook - facebook.com/shopmarketingpros Get the Book - shopmarketingpros.com/bookInstagram - @shopmarketingpros Questions/Ideas - podcast@shopmarketingpros.com

Jonny Holsten, a seasoned professional with a background in hosting talent shows and MCing sports tournaments, has leveraged his skills in effective communication and strategic word choice to establish a successful career in the marketing industry. Jonny's perspective on creating engaging, customer-centric website content for business growth is rooted in his belief that the right messaging is the first step in optimizing the conversion process on a website. Drawing from his expertise in the Story Brand framework, he emphasizes the importance of consistent messaging across various platforms and channels, and the power of well-crafted sales copy in capturing the attention and interest of visitors. Jonny firmly believes that investing time and effort into creating compelling website content is a crucial factor for business success. Join Kim Thompson - Pinder and Jonny Holsten as they delve deeper into this topic on the next episode of the Author to Authority podcast.

Even the most simple Squarespace website still has a lot of content on it. From images to text blocks, forms, and links, it can be a LOT to keep track of. Trust me, with over 300 blog posts, and more every week, I needed a solid system to keep my content organized. Wanna learn how I do it? Cool - because that's exactly what I'm covering in this episode of ThinkinsideTheSquare!Support the showThe term "Squarespace" is a trademark of Squarespace, Inc. This content is not affiliated with Squarespace, Inc. For a transcript of this episode, along with the links to any resources mentioned, visit insidethesquare.co/podcast

Welcome to season 8, year 5 (loading), family!

Understanding search intent on Google is a great way to learn about current and prospective clients of home inspectors. It gives inspectors invaluable insight into clients' needs, so inspectors can appeal to them with website content that addresses those needs. In the previous webinar, we learned about keyword intent and how people search. In this last Part 6 of the webinar series, let's learn how to use keyword intent in your inspector website content strategy.

Kelly Molson: Welcome to Skip the Queue, a podcast for people working in or working with visitor attractions. I'm your host, Kelly Molson. In this new monthly slot, Rubber Cheese CEO Paul Marden joins me to discuss different digital related topics. In this episode, we're discussing personalisation and what attractions can do to make their websites feel more tailored to their audience. You can subscribe on all the usual channels by searching Skip the Queue. Kelly Molson: Hello, hello. Welcome back to the podcast. Paul Marden: Hello again. Good, isn't it? Back here for a third time. Kelly Molson: It is good. You're lucky. Right, let's start the podcast as we do with this one. What attraction have you visited most recently and what did you love about it? Paul Marden: Yeah, I was pretty lucky the other day because I went to the National Maritime Museum, because I'm a Trustee of Kids in Museums and we had our Family Friendly Museum Awards and we held it in their lecture theatre at the Maritime Museum up in Greenwich. And I'd been to the Greenwich Museums before. I'd been to the top of the hill where the observatory is, but I've never been to the bottom of the hill, which is where Maritime Museum is. And so I'm just there with all the great and good of all of the museums around the country that have been shortlisted for the awards, which was brilliant. Paul Marden: But the bit that I really loved was that I was there in the daytime during the midweek, so peak school trip season, and it was just amazing to be in this place with all these school kids there doing their school trips, which is something I'm really passionate about, the value of those school trips. It was something that really got the kids lost out on when COVID hit and everybody was working online and then they went back to schools, but the schools had to be really careful about what they did and there were no school trips. That's such a magical part of being in primary school that they were just robbed of. So seeing all those kids in that amazing place was just wonderful. I got to rub shoulders with the great and the good. Paul Marden: I met some Skip the Queue alumni at the event as well, and I had a lovely cup of tea and a piece of cake in the cafe with our Project Manager, Becs. Did you imagine a better day? Kelly Molson: No, it's a perfect day. I was just thinking as you were talking about the school trips, it's like a rite of passage at school, isn't it, to be walking around a museum with a clipboard to draw a picture of it? Go and find X and draw a picture of it. I just got really vivid memories of doing that . Paul Marden: They were all just herring around, doing exactly that and loving life and buying their little rubbers in the shop and things like that. Kelly Molson: You should collect rubbers, kids. All the cool people do. Okay, I need to give a big shout out to National Trust. We are really lucky where we live. So we've got like a triangle of National Trust venues near us. So we've got Wimpole, Ickworth and Anglesey Abbey, all within like 25 minutes, half an hour, a little bit longer for Ickworth. Each one of them is incredible. They all have a different adventure. They've got great play areas, beautiful historic houses and beautiful walks. And we have spent a lot of time in the last two years at National Trust venues, walking, pushing the pram. But now Edie's toddling around, we're into the activity areas and all of them are phenomenal. Wimpole has just redone their outdoor play area, which we're yet to visit. Kelly Molson: We're just waiting for a dry day to get back over to that one. But it's just the membership. So I think the membership is such superb value for money. Paul Marden: It really is.Kelly Molson: I cannot speak more highly of it. It is such good value for money and we get 45678 times the amount of value from it every single year we have this membership, so much so that we gift it to people as well. Kelly Molson: We were really lucky. We got given some money for a wedding gift and we said, rather than think when people give you money, it's lovely, but you can put it in the bank and you forget about it. Or it just gets spent on stuff. And were like, “Right, if we get given money, we'll spend it on a thing and we can say we bought this thing with it.” And so that we bought the National Trust membership with it. Paul Marden: That's a cracking idea. Kelly Molson: Yeah, it was really good. Really good idea. But then it's such good value that we've then bought membership for my parents. Paul Marden: Really?Kelly Molson: Yeah. So I think it was like a joint. I think Father's Day and my mum's birthday are quite close together, so it might have been a joint one for that. They go and they go on their own and then they go and then they take Edie as well. And it's absolutely brilliant. So, yeah, well done, National Trust. Well done, Wimpole. Especially because pigs. Someone, the tiny person in my house, is very happy about pigs there. I don't mean myself, I mean Edie. And also, I just want to give a big shout out to one of the volunteers. I'm really sorry I didn't get the volunteer's name at Wimpole. He is one of the volunteers in the farm. Kelly Molson: I am a little bit frightened of horses. I think they're beautiful but really big. I saw an old next to the neighbour get kicked by a horse once. Paul Marden: You've literally been scarred for life. Kelly Molson: There's a block up there, but I'm a little bit frightened of horses. And there's a huge Shire horse at Wimpole who's a big old gentle giant. I think he's called Jack. But I am a bit frightened and I don't want that fear to rub off on Edie. And so I very bravely took Edie over to meet the Shire horse. But the volunteer was wonderful. This guy know told us loads of stuff about the horse and he was really great with Edie and she managed to stroke his nose and even I managed to stroke Jack's nose. So, yeah, thank you man whose name I didn't get. It was a really lovely experience and you helped put me at ease and my daughter at ease. So there you go. National Trust and the value of volunteers. Paul Marden: And National Trust volunteers, we've talked about this before. I've been to a couple that are local to me and they just tell the most amazing stories and they engage people in a way that to be so passionate about the thing that you care about and that you want to do that for free to help people to enjoy their experience is just amazing. And there are some, I mean, there are diamonds all over the place in all the museums and places that we visit, but there's plenty of them. When you work that Natural Trust membership, you get to meet a lot of volunteers, don't you? And they are amazing.Kelly Molson: Working it hard. Okay, let's get on to what we're going to discuss today. So we are talking about personalisation and what attractions can do to make their websites feel more personal. So this is an interesting one and I think that we've probably got to put our hands up and make a bit of an apology here. Very few people who took part in the 2023 Visitor Attraction Website Survey actually implement personalisation, but there's a lot of evidence that personalisation improves conversion rates. So there's some stats that I want to read out from the report. Only 6% of respondents personalised their website experience for customers, yet 85% of respondents thought personalisation was highly important. So, question for you, why do you think so many people think it's important, but so few are actually implementing it? Paul Marden: This is where we hold our hands up, isn't it? And we say, I think the answer to that is because we didn't ask the question properly. I've touched base with it. There was a very small set of people, as you say, 6% of people said that they were personalising their websites. But the language that we used in the question was a little bit confusing. And when I reached out to a handful of that 6%, they were like, "Oh, no, that's not what we thought you meant. What we thought you meant was that". So one person said to me, "You could personalise your experience at the venue by buying different things, not personalise the website experience." Yeah. And when you read the language of the question again with that answer in your head, it's obvious why they answered it in the way that they did. Paul Marden: So there's a lesson to be learned there about trialing the questionnaire, making sure that people understand what it is that we're saying and that we agree with the language of what we've used. The fact is, I think a lot of people didn't understand us. So the answers that we got back, the disparity, is clearly confusion based. But even if weren't confused, even if we had the data, my instinct is that there would be a big difference between the two. And that boils down to the fact that I think that personalisation is hard to do and that actually the reason why a lot of people aren't doing it is because it's hard and costly in some cases. But we need to get into the guts of that and understand why. Kelly Molson: Okay, so lesson learned for next year. We need to give more clarity over the questions that we ask. So thanks for the feedback, everybody. We will do that. What do we actually mean by personalisation then? Paul Marden: Yeah, that's a good question. I think that what we mean by personalisation is developing the website in a way that means that you show different contents to different audience members depending on different things. There's lots of different ways in which you can do that. There's a very simple perspective which is around not automatically showing different content to different people, but writing content for your different audiences and making that easily discoverable. It doesn't have to be technically complex. Paul Marden: Yeah. It's really about writing the right content for the right people and making it so that they can get from where they are to where they want to get to and get that right answer. Most of us do that intuitively. Most of us, when we're writing content as marketers, we do personalise the content to the end audience, even if we're not doing that in an automated way. Kelly Molson: I think with this, though, my interpretation of it is the next level onto that, which is, that's true personalisation, because I think those things, yes, that's a very simple way of looking at it, but that for me is not enough when it comes to how we answer this question. So it's the tracking behaviour and showing personal content that to me truly personalises an experience. I can think of things that we've done in the past in terms of tracking where someone tracking the IP of the person that's looking at the website and offering them up content that is in English, UK English or in American English for example. Paul Marden: Absolutely. So it could be about time of day, it's trite. I'm not going to convert somebody but saying good morning, good afternoon, good evening, based on where they are. We did another site a few years ago which showed videos of an experience in the daytime or an experience at nighttime, depending on when you were looking at the website, and then you could switch in between them, which was pretty cool. Kelly Molson: I like that. Paul Marden: Yeah. So you could do time of day, you could do location, like you say, interesting is understanding, building an understanding of somebody fitting an audience profile based on what they've looked at across the site, which gets a little bit creepy, doesn't it? If you're tracking and you use that tracking information without lots of care, you could look really creepy. But if you use it really carefully, then you can adapt the content of the site based on the more that somebody looks at the Schools section of your website and they look at news articles that are related to schools, maybe they're a teacher or maybe they're interested in running a school trip to your venue and you can adapt the recommendations that you make to them based on that understanding, that they show more interest in the educational aspects of what you're doing. Kelly Molson: So this leads us to really to what some of the benefits are. And ultimately, I think the more personalised the site is, the easier it gets for users to meet their needs. You're kind of getting them from the start to their goal quicker and hopefully makes their lives easier as well. Paul Marden: Yeah, absolutely. So I found some data. No, as you know, this came out of the report. Actually 80% of consumers. This was a stat that we pulled out in the report. Kelly Molson: It's from Hubspot. Paul Marden: Yeah. 80% of consumers are more likely to make a purchase from brands that offer a personalised experience. So from that perspective, personalised sites are more likely to convert. There was other stats that we didn't put into the report itself, Boston Consulting Group, found that brands that create personalised experiences, combining digital with customer data, so that the true personalisation you were talking about, increased revenue by 6% to 10%. That's pretty impressive. Kelly Molson: It is pretty impressive. But then that brings us to risk, doesn't it? And that kind of creepy aspect of this and whether it's. Is it okay, hon? Paul Marden: Yeah, I mean, the obvious one is privacy isn't know. We live in an age where people value their privacy and there's laws around that as well. So in the UK we've got GDPR, there are laws all over the world in relation to personal information and tracking somebody's behaviour around your site, what they do and what they look at and being able to associate that back to an individual themselves is definitely data that would be in the scope of the Data Protection Act in the UK and GDPR across Europe. So you have to be really careful about what data you're collecting, how you attribute it back to a natural human, and then what do you do to protect that data? Kelly Molson: And then you've got complexity of managing multiple sites, managing large volumes and multiple sources of data on top of that as well. Paul Marden: I alluded to that earlier on as my kind of. The reason why I think a lot of people don't do this is when you get into the true personalisation, when you're managing a website, there's a lot of content on there, you've got to think about what everybody needs. You got lots of people in the organisation wanting their content put onto the website. You're the editor and you're responsible for that thing. And then somebody says to you, "I think it's a bright idea. We've got twelve audiences and we want to have personalised content for all of those audiences.". And now you don't have one website to manage, you've got twelve websites to manage. Paul Marden: And when it goes wrong for one particular person, when the CEO is looking at the website and it shows them something really weird and they report it to the editor and the editor is like, “Yeah, how do I know what it was that went wrong? Because I don't have one website. I've got twelve websites that I've got to manage.” The level of complexity and the effort that you go into this, if you're not careful, if you're not doing this in a sensible way, it can become quite hard to manage and get your head around. Kelly Molson: I'm just thinking of the horror of trying to support that from an agency perspective as well. When you've got support tickets coming in and the support ticket from the client is. So this person is not happy because they've seen content that isn't okay for them or oh God. Paul Marden: Yeah, if not managed properly, you got this potential explosion of content. You've also got the potential for all of that personal data about the people that are going around the website to be trapped. So now you've got to manage a load of data in volumes that you'd never really thought of before. Where does the customer data come from? If you've got, do we want to show personalised information for people that are members? Where do we hold our membership information? Do we hold that in a CRM system? Okay, so now we need to plumb the CRM system into the website so the website knows if the visitor is a member or not. Do we show different information to somebody that is not a member but they have visited before or how do we know that? Paul Marden: Oh, we need to plumb in data from the ticketing system now. And this can be amazing. And that's how you arrive at that high conversion rate, is that you've enriched the experience with loads of knowledge about the person. It's not like somebody's walking into the gates of the place and you know nothing about them. All of a sudden they're walking into your website, they're interacting with your website and they're not just the same as everyone else, they're special and everybody wants to be special, but to get them to that special place you have to know a lot about them. It can be amazing when it's done well, but it's not trivial. Kelly Molson: So we always at this point, talk about who is doing it well. And this is a really difficult one. Tricky one, because ultimately we haven't asked the question properly in the survey. And because of the nature of personalisation, we don't know who's doing it. We don't know really. So what would be great is if you are an attraction, listening to this episode and you're out there and you are doing it well, we'd really love to talk to you. So we have these little slots that we have between Paul and I. We've got a load of things that we can talk about, but if there's an attraction out there that is doing personalisation really well, we can open up one of these slots for you to come on and have a chat with us and just talk about some of the things that you're doing. Kelly Molson: We'd love to hear some really good success stories for this and some case studies. So yeah, feel free to drop me an email and kelly@rubbercheese.com and let me know. So skipping over the fact that we've got no one to talk about who does it well. Hopefully we will soon. What are the steps that people can take? So what's the starting point? If you are thinking about personalisation, what does that journey look like? Paul Marden: Yeah, first of all, you need to understand the audience, don't you? Or the audience is. And just talking from our own perspective and our process that we follow, that's an early part of the kind of research that we do when we're building a new site is to dig into who the audience is and trying to understand them in as many ways as you possibly can. There's loads of stuff written about this online. There's some brilliant examples that I've looked at before far TfL, who share their audience personas and how much detail they've gone into understanding who the different people are that interact with the TfL website and what their goals are and what makes them special from the perspective of an attraction. You could think of families with young kids that are coming. Paul Marden: You could be thinking of maybe if you were a museum, the people that are running school trips, the teachers and so forth, that could be running it. Maybe the volunteers for your organisation or another audience member that you need to think about and understand who they are, what they look like in terms of their demographic information, the way they think and what they do and how they interact with the world, markers that you could use to be able to help target that. So figuring out that audience persona for each of the people that you want to target, I think, is a crucial job.Kelly Molson: Definitely the starting point. And sometimes that's done internally and sometimes we support with that externally. I think then you have to kind of think about the tools that you've got, what is available to you and how you can use them. And we focus on three main ones at Rubber Cheese, don't we? Paul Marden: Yeah, absolutely. So we focus on WordPress, Umbraco and HubSpot. And it's interesting because each of them have different functionalities in terms of personalisation. And it's been weird, isn't it, to try and think about the tool before you think about what you want to do, but really it's about not trying to put the cart before the horse. If you know what the tool can do, then you can figure out how you can use it. Kelly Molson: Yeah, and I think from a cost perspective as well, it's thinking about what you already have in place that you can manipulate rather than starting from scratch. Paul Marden: HubSpot is a good one to talk about because straight out of the box it's the most capable in terms of personalisation. And it's a bit obscure because a lot of people think of HubSpot as being a CRM package. They don't think of it as being a content management system website tool, but it has that functionality and that's kind of evolved over the last five years into a fully formed content management system.Paul Marden: But because you've got this bolted together CRM and content management system, they've obviously spotted that an opportunity for them and they've put those two things together. And so straight out of the box you can build out personalisation, you can create these what they call smart rules. To say in this section, I want to show this content dependent on this particular factor. So that's pretty awesome to get that straight out of the box I think. Kelly Molson: I struggle to get my head around that just because I do view HubSpot as our CRM. I'm in it constantly. It's my source of truth for all of my clients and networking contacts and suppliers. It's where my sales pipeline is. I can't get my head around it. It's a content management system as well. Paul Marden: Completely. But you can think of, when you're building out a website and it doesn't have to be built out in HubSpot itself. Sorry. In HubSpot's own content management system you can still do a lot of this using their CRM system bolted onto other content management systems. But you can create contacts as somebody becomes a real person. Then you could create that contact inside HubSpot and use the knowledge about that person on the website. You can use the deal functionality inside HubSpot to track when somebody has bought tickets for a place and when they've actually completed the deal. You end up with lots and lots of data going through HubSpot when you do all of that order information going through there. Paul Marden: But that's how you enrich it with the ability to target your existing customers with different content to prospective customers that have never bought from you before. Kelly Molson: What about Umbraco and WordPress? Because this is not something that they do like out of the box. Is it off the shelf? Paul Marden: No, absolutely. So Umbraco doesn't have it straight out of the box. There is a really capable personalisation system called uMarketingSuite which you can buy. It's like annual subscription product that bolts into Umbraco itself. It's been built so that when you're in there and managing all of your audience personas and the content that you want to adapt, it's all in that one package. So once you've got it in there, it does feel like it's all Umbraco because it's been designed in a really neat way. The challenge is you've got to buy it. It's a paid for add on, but the benefit that you get is well worth the investment. But it's not a cheap investment to make in that tooling. And also there's elements of the site needs to be built with that in mind. Kelly Molson: You can't just plug it on at the end and hope for the best. You've got to think about that long. Paul Marden: No, it's not a plug it on. You can retrospectively add it into a site. Yeah, but it will probably cost you more to add it afterwards than if you'd have thought about it at the beginning and done it. So it definitely can be added on later on. But if you think about it in advance and you do it all at the same time, the total cost of the project will probably be lower. Kelly Molson: Okay, so that's a good one to think about. If you are planning new website projects for the new year, you are really happy with the Umbraco platform. There's something to have a conversation around that. And then WordPress plugins. Paul Marden: Exactly. So as with everything WordPress related, hundreds of people have solved this problem. So there are lots and lots of plugins out there. There's a couple that I would mention that came up when I was doing some research around this. There's one called if so dynamic content. There's one called Logic Hop, both of which enable you to adapt your content based on certain rules that you define. So, pretty much like the smart rule functionality that's in HubSpot, you can achieve that natively inside WordPress once you add these plugins. And the cost of those plugins was negligible. Yeah, you're talking under 100 quid for a year worth of setting that up. Kelly Molson: Well, that's good to know. So what are we talking about in terms of budgets for stuff then? So there's effort involved in understanding your audiences first. So that's going to be something that you talk to your agency or you bring in an external or you do internally. You carry out your persona work, you really understand who your audience is. That cost is really variable. It could be workshop based. You might have all of this information internally anyway that you just kind of need the time to pull it all together. Paul Marden: Yeah, absolutely. And you can imagine that could be a day's effort to just pull together a few things that already exist. It could be several weeks worth of effort spread over a longer period of time. I was having a chat with Matt, our Creative Director, about this the other day and literally just scribbled on a piece of paper. But he was like, “Paul, you need to understand this.” At the one end of the spectrum you could spend a little time researching this stuff. At the other end of the spectrum you could spend a lot of time. And what do you get when you go in between the two? You make less assumptions the further down the road you go. So if you can deal with kind of a minimal research and making some broad assumptions, then that's a sensible thing to do.Paul Marden: But if you want the confidence of knowing that you're not making too many assumptions and there's lots of data underlying the things that you're saying, then obviously you need to invest more effort into that research to be able to find that out. Yeah, kind of obvious, but it helped when you drew me that kind of framer. Kelly Molson: So let's look at the tools then. So let's do HubSpot. We talked about HubSpot first. What's the cost involved in that? Because my assumption, I mean, I've used the free version of HubSpot for years. There's a paid version of HubSpot. My assumption was the paid version of HubSpot was really expensive. Paul Marden: So costing HubSpot is a complex thing because there's lots of different variables involved. There's lots of features. The more features you add, the more it costs. But in order to do this personalisation you need a pro version of their content management system and you're looking at about 350 quid a month to be able to do that. So what's that, about four and a half, 5000 pounds a year to buy that in? That is not just for that feature, that is for the whole of that HubSpot content management system and all of its hosting included as well. And it is top grade, highly secure or highly available infrastructure that you get bolted in that. So the cost of personalisation is not just the 350 quid a month, that is, the all in to get that pro package is 350 quid a month. Kelly Molson: And then there'll be dev costs on top of that to implement it. Paul Marden: Yeah, to a certain extent, actually a lot of the personalisation, because it's core to HubSpot, you can achieve a lot in a normally designed and built HubSpot site and then just manage the content in that. So let's say, you've got a panel where you want to show a particular piece of content that says, "Hey, you're back again." Because you're a returning user, you wouldn't necessarily need a developer to be able to make that available to you. Those smart rules would be built in by the content management system. So there's obviously going to be things that you want to do that. You will need to have a developer to be able to do that. Kelly Molson: You need someone that understands logic. This is not a job for me. Paul Marden: Well, in the right hands, you don't need a developer to be able to do a lot of the personalisation in HubSpot. Kelly Molson: All right, what about Umbraco? Paul Marden: Yeah, there are some free tools. There's something called personalisation groups. But if you want to go for uMarketingSuite, which I think is where you're getting into, really see it would be a proper personalisation territory with lots of great functionality, you're looking at about 400 quid a month for the package to be added into your Umbraco instance. So that's not comparing apples with apples when we look at the HubSpot cost, because that was an all in cost for the whole of the platform for HubSpot. Whereas for Umbraco uMarketingSuite is 400 quid a month to add it to your instance. And that depends on the amount of traffic on your site that does vary. Kelly Molson: And then WordPress is cheapest chips in comparison. So plugins, you're looking at costs of around about 150 pounds per year depending on what one you go to. Obviously you've either got somebody internally that can integrate that for you or you've got your dev costs on top of that. But if you've already got an existing website in WordPress, then actually could be something relatively inexpensive that you could start to try out. Paul Marden: Yeah, absolutely. And then on top of that you've got other personalisation systems that you could plug into any of these systems with your kind of Lamborghini style sets of functionality. These are starting costs for the packages we're talking about. Yeah, we're talking 150 quid a year for WordPress, but that would be basic personalisation. Kelly Molson: Yeah. Okay, good chat. So just to reiterate what we said earlier, sorry, we were idiots about the question and of course some confusion. Apologies, we'll do much better next time. But now you've listened to this episode, if you do have a story to share and you are doing some really interesting things, we would love to give you the platform to share that. So do drop me a line, kelly@rubbercheese.com and we will make that happen. All right, great. Same time next month. Paul Marden: Awesome. Kelly Molson:  Thanks for listening to Skip The Queue. If you've enjoyed this podcast, please leave us a five star review. It really helps others find us. And remember to follow us on Twitter for your chance to win the books that have been mentioned. Skip the queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. You can find show notes and transcriptions from this episode and more over on our website, rubbercheese.com/podcast.

In Ten Ways Law Firms Will Win in 2024 Part Two, Legal Mastermind Podcast hosts Chase Williams, Eric Bersano, and Ryan Klein discuss the viewpoints and goals that your law firm needs to consider when preparing for 2024 and beyond.Connect with Market My Market on LinkedIn: www.linkedin.com/company/market-my-marketVisit Market My Market's Website: www.marketmymarket.com/On This Episode, We Discuss…5. Focus Groups6. E-E-A-T7. Refreshing Website Content8. Micro-Content9. Mastermind Groups10. Retaining Employees

Ever wondered why your website isn't attracting the traffic it deserves? In this episode, join James, Josh and Andrew as they look into a crucial, yet often overlooked aspect of digital marketing: the power of updating and removing old website content. They unravel the mysteries of Google rankings and share practical tips on revitalizing your online presence. If you're ready to skyrocket your website's visibility and attract more visitors, this episode is a must-listen!Timeline Summary:[00:00:05] Importance of Updating Website Content[00:01:00] Google's Fresh Content Preference[00:03:00] Impact of Removing Old Content[00:06:00] Focusing Content on Target Audience[00:10:00] Frequency of Content UpdatesKey Takeaways:Majority of Pages Get No Traffic: A staggering 94.3% of pages don't get visitors from Google.Freshness Matters: Google prioritizes fresh, relevant, and practical content.Content as a Garden: Websites need regular updates, like gardens need tending.Spring Cleaning Boosts Traffic: Strength Matters tripled their traffic by deleting 300 pages of outdated content.Target Audience Focus: Tailoring content to your audience enhances relevance and search ranking.Regular Updates are Crucial: Ideally update content every quarter, but at least once a year.Weed Your Website Garden: Continuously refine and update content to stay relevant and visible.Websites and Links Mentioned:Strength MattersFree Website AuditQuotes:"Everyone focuses on creating new content... but you need to create content that people want to read." - James Breese"94.3 percent of pages don't even get a single visitor from Google." - James Breese "You've got to serve timely content... update it constantly and consistently." - James Breese"If our content is still old and generic vanilla, non-topical content, then that can have an adverse effect." - Andrew Wallis Show Your Support: Rate and Review Us!If you enjoyed today's episode, please consider giving us a 5-star rating and a review on Apple Podcasts or wherever you listen to podcasts. Your support helps us reach more people and bring you even more quality content. Click the link below to rate and review us now! Rate and Review us on Apple Podcasts FREE DownloadsTo learn more about Strength Matters and our high-performance training system, download your FREE copy of The Strength Matters System of Athletic Development. Get it at - www.strengthmatters.com/system

Skip the Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your host is  Kelly Molson, Founder of Rubber Cheese.Download the Rubber Cheese 2022 Visitor Attraction Website Report - the first digital benchmark statistics for the attractions sector.If you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by searching Skip the Queue or visit our website rubbercheese.com/podcast.If you've enjoyed this podcast, please leave us a five star review, it really helps others find us. Show references: https://carbonsix.digital/https://www.linkedin.com/in/pmarden/Paul Marden is the Founder and Managing Director of Carbon Six Digital and the CEO of Rubber Cheese. He is an Umbraco Certified Master who likes to think outside the box, often coming up with creative technical solutions that clients didn't know were possible. Paul oversees business development and technical delivery, specialising in Microsoft technologies including Umbraco CMS, ASP.NET, C#, WebApi, and SQL Server. He's worked in the industry since 1999 and has vast experience of managing and delivering the technical architecture for both agencies and client side projects of all shapes and sizes. Paul is an advocate for solid project delivery and has a BCS Foundation Certificate in Agile. https://www.rubbercheese.com/https://www.linkedin.com/in/kellymolson/Kelly Molson is the Founder of Rubber Cheese, a user focused web design and development agency for the attraction sector. Digital partners to Eureka! The National Children's Museum, Pensthorpe, National Parks UK, Holkham, Visit Cambridge and The National Marine Aquarium.Kelly regularly delivers workshops and presentations on sector focused topics at national conferences and attraction sector organisations including ASVA, ALVA, The Ticketing Professionals Conference and the Museum + Heritage Show.As host of the popular Skip the Queue Podcast for people working in or working with visitor attractions, she speaks with inspiring industry experts who share their knowledge of what really makes an attraction successful.Recent trustee of The Museum of the Broads. Transcription:  Kelly Molson: Welcome to Skip The Queue, a podcast for people working in or working with visitor attractions. I'm your host, Kelly Molson.In this new monthly slot, Rubber Cheese CEO Paul Marden joins me to discuss different digital related topics.In this episode, we're talking about the impact of design, navigation and content on selling tickets and how to go about testing if your design is working or not.If you like what you hear, you can subscribe on all the usual channels by searching Skip The Queue.Kelly Molson:  We're doing something a little bit different on the podcast this season. So alongside the usual guest interviews, which we'll have each month, me and the Rubber Cheese CEO, Paul Marden are also going to be recording an episode on a different digital related topic. So we're going to do this once a month. Kelly Molson: Each of the episodes, we're going to share insight around design, user experience, content, accessibility, SEO and loads, loads more. We're going to talk a little bit about what's possible, give you some ideas about how easy or how hard that topic is to implement.Kelly Molson: Maybe what kind of budget that you might need to look at and what some of the next steps are to take if you want to implement some of these things. We're even going to call out some of the best in breed websites, people that are doing things really well within the sector.Kelly Molson:  So I've been hosting the Skip the Queue podcast since July 2019. Goodness, that's been a long time. Five seasons in now. This is season five. You all know me already. So I am the founder of Rubber Cheese and my background is in design. Kelly Molson: I co founded Rubber Cheese back in 2003 after learning about ecommerce when I worked at a very early kind of Shopify type startup agency. The person that you don't know quite as well as me is my fellow host on this podcast. That's funny to say, that my fellow host is Paul Marden. So. Paul. Hello. Welcome. Paul Marden: Hello. Kelly Molson: This is strange. I'm going to have to share the spotlight for a while, that's very uncomfortable for me. No, it will be fine."It will be fine", she says. Paul, I would love it if you could give us a little intro to yourself. Kelly Molson: I know your background and I know you very well. We've known each other for about, I think it's about 14 years now. It's been a long time, hasn't it?Paul Marden: Yeah. Not long after I started doing this as a proper job. Kelly Molson: Well, there you go. Tell us about what your proper job is. Paul Marden: Yeah, so I'm the CEO of Rubber Cheese now, alongside another agency that I run called Carbon Six, which we merged Carbon Six and Rubber Cheese just over a year ago. My background is as a geek. I'm a developer by training. I started out ten years at British Airways, all over the airline, doing all different sorts of IT related jobs. So I saw lots of operational side of things, commercial sides of the airline, say, selling tickets, that kind of thing. I don't know if I've told you, but my first visitor attraction job was a long time ago, because when I was at Uni, I did a placement at the National Botanic Garden of Wales when it first opened. So I was there when it was a hole in the ground and I helped them write their IT strategy. Paul Marden: So my visitor attraction experience predates my involvement in Rubber Cheese. Kelly Molson: I did not know that. So you've done geek stuff for attractions. Paul Marden: For a long time. Yeah, it was amazing. I can still remember I was in an office in a farmhouse as they were building the giant glass house. It was just the most amazing place and I've not been back for a long time. It would be amazing to go and see the place, how it's transformed in the, what is it, 24 years since I was there? God, I really sound old now, don't I? Kelly Molson: You do sound old. I'm just wondering if they still use the IT plan that you put in place for them. Paul Marden: Probably not. I was only a student at the time. It can't have been amazing. Kelly Molson: So what we normally do on the podcast, listeners, as you well know, is I ask my guests a series of uncomfortable questions, icebreaker questions, which they very graciously answer beautifully for me. We're not going to do that on this episode. Ha. So we thought, yeah, Paul has wiped his brow in a state of relief there. But what we thought we would do is Paul and I both visit a lot of visitor attractions, both professionally and in our personal life as well. We've both got daughters at very different ages, so Millie is  coming up for I think, 9.Paul Marden: 10 in two weeks' time. Kelly Molson: Okay. And my little one is 2. So we're going to very different visitor attractions right now. But we thought we would talk about the attraction that we visited most recently and what we loved about it, and we thought we'd ask each other that question. So I am going to ask you that question first, Paul. What attraction have you visited most recently and what did you love about it? Paul Marden: So we just finished the summer holidays, so went away for just over a week to the Netherlands. We did visit a few different attractions whilst were there, but went to an amazing place. We went back to it, actually, it was one that we've been to before called Burger's Zoo. So I loved the whole experience of going there the first time around and we wanted to go back there. It's an amazing place. But the reason why I was going to call it out today was a conversation that we've been having and something that we've done with Kitten Museums in terms of the food offering. Because when you go to Burger's Zoo, the restaurant is amazing. We've talked recently about the sorts of food that you get at visitor attractions and your frustration around this. Lots of fried food. Paul Marden: There's never any healthy food. So went to Burger Zoo, we had lunch and of course, there'd be obligatory portion of chips there if you want to have it. Lots of kids food there, but I was able to have a massive great salad. It was in enormous and it was lovely and healthy and really enjoyable and it didn't cost the earth when you were there. And it's so unusual to talk about going to an attraction and getting that kind of quality of food without spending the earth in doing it. So, yeah, that was pretty cool. Kelly Molson: That is cool. This is probably a whole another podcast episode to talk about that. I think actually, in your intro, you forgot to mention that you are a Trustee for the Kids in Museums, which is quite a new role for you, isn't it? But it's one that kind of immersed you into the world of attraction. I think that's been a good one for you. They have set up a brilliant scheme, which is kind of an accreditation scheme for attractions to go through, just to check into how healthy and how great their food offering actually is, which I think is brilliant. It's really weird. Kelly Molson: The day that they launched it, I was having a like, literally the day before, I was having a conversation on LinkedIn about how atrocious the food offering had been at an attraction that I went to, which is one of the top ten most visited attractions in the UK. It's a great place. It really is a brilliant place, especially if you've got toddler. However, the food was pretty horrendous and I've got an unusual toddler in that. Well, she will eat chips now, she will eat chippies, but she won't eat fried stuff or battered things or anything like that. She's just not interested.Paul Marden: Nothing beige.Kelly Molson: Not really, even pasta has to be, she should have been an Italian, she should have seen the amount of pasta that she wolf down when were over there. But it's got to be good. Kelly Molson: It's got to be good. Yeah, she is particularly fussy toddler. But just for myself, I mean, just the range of food that was available that day was just dreadful. I mean, the healthiest thing that was on the menu that Lee and I both had was jacket potatoes and I think I took a picture of it somewhere and it was too awful to put on social media. So, yes, that is well needed and I'm glad that attraction stood out on the food front for you. Paul Marden: What about you? Where have you been recently? Kelly Molson: I've been to lots of different places recently, but this one I can't stop thinking about and so I want to talk about it today and it's not one that I visited with Edie. It's one that I visited with a fellow attractions professional a little while ago, but it's the Beamish Living Museum. I honestly can't stop thinking about it. It's the first living museum that I've been to, so it's the first experience of that for me. And I had such an emotional reaction to it. I'm a bit embarrassed, actually. So I went to meet a couple of people. I met one person that I'd met briefly at a conference before, and then I met one of their colleagues who I'd never met before in my life. And I actually had a bit of a cry to this colleague because it was so emotive. Kelly Molson: If anyone who hasn't been to Beamish Living Museum, there's lots of different areas that you can visit, and one of them is a 1950s area and they essentially recreate what it was like in the 1950s, where the museum is located. And it brought back so many memories of my grandparents, both sets of grandparents, for different reasons. The house was very similar to my grandparents on my father's side and just down to some of the things that they had in that space. And I just got overwhelmed by it. It was so wonderful to go back and see that. And in my head all the time I was thinking, well, both my sets of grandparents are no longer with us. They passed away when I was in my early twenties. And so Edie will never get to meet her great grandparents on that side. And I thought, God, how amazing would it be for me to bring here and say, show her some of the things that great granny used to have in her house and yeah, just lost it. Paul Marden:  It's interesting, isn't it, that you can become so immersed that even now the emotional attachment that you've built when you were there takes you straight back there. Because there's a risk, isn't there, with those sorts of places of it feeling a little bit plastic and fake, isn't it? But this clearly had an emotional impact on you. Kelly Molson: Yeah, I think for me, I was worried that it would be people in costumes. It would feel like that. And it did not feel like that at all. It just felt so authentic. Anyway, you've got to go. I don't want to cry for the rest of this podcast, but yeah, it's definitely a must visit for me, it was something really special. Paul Marden: Excellent. Kelly Molson: Should we move on to what we're going to talk about? And I'll compose myself, shall we?Paul Marden: Okay, moving swiftly on.Kelly Molson: Let's. So in this episode, we're going to talk about the impact of design, navigation and content on selling tickets and how we go about testing if it's working or not. So this episode actually launches on the 4th of October, which is one day after we release the 2023 Visitor Attraction website report. There's data that has come out of this year's report that is so insightful and I cannot wait for everybody to get this year's report. It dives deeper into a lot of the topics that we talked about in the first report last year, but there's just so much more to it and I'm very excited about it.Kelly Molson: Anyway, looking at the data from the report, a 100% of the attractions that took part think that having consistent design and clear navigation is important, which is brilliant. Big tick there. However, many of them don't think that their site meets the need and some of them think it does, but they don't test that it does. There's some really interesting stats about testing that we're going to talk about in a minute that have actually blew my mind a little bit. But one good stat around the design is that 76% of respondents believe that their websites were consistently designed despite using multiple platforms in their customer journey. Kelly Molson: And this is something that we talked about quite frequently in that sometimes there's a big disconnect if you are using if you've got your website that's built and designed in WordPress for example, and then you've got your ticketing platform and the two don't look like each other, they're not consistent, they're incongruent. That can be a bit of a challenge for people in terms of trust and how they feel about your brand. Paul Marden: It can be a jarring experience, can't it? Kelly Molson: Yeah, absolutely. Responses this year once again saw that websites that look good and are easy to use are doing far better than those that don't prioritise consistency. So I'm just going to read out this snippet from the report. We saw that websites that were high scoring for their design and navigation made more sales over the past twelve months. So those successful websites had around 200,000 to 500,000 completed transactions. Whereas on the other hand, websites with lower design and navigation scores didn't do as well, stating that they had below 50,000 completed transactions in the last month. That's quite fascinating, isn't it? Paul Marden: It is. This is not just a handful of people that are answering, is it? Because there's a large number of people that are answering that this is important to them and that they think they're doing quite well. And then you see how their perception of doing well correlates really strongly with the actual outcomes of the site itself. Kelly Molson: Yeah, I think that the way that we asked the questions this year is interesting as well. So when I talked then about we said that websites that were high scoring for design and navigation, we gave respondents the options to score their website. So we gave them how well designed do you think your site is? Between 1 and 10, 10 being the highest. So we allowed them to kind of self score. But it's interesting because some of those self scores don't correlate to the data that we then took. So those scores, they're based mostly on assumption, which is always a difficult, challenging place to be. But I think, Paul, you had some insight here around the conversion rate and design and how they tally up. Paul Marden: So the stats you just talked about were about the volume of transactions. You could say that having good design leads you to have more transactions flowing through your website, but you could also say that the organisations that have more transactions flowing through their website can afford to spend more money on design. But what I found interesting was that when you ignore the absolute number of sales that they make on the website, if you actually look at what their conversion rate is on the website, the attractions who think they have good design tend to have a higher conversion rate by about 1% or 2%. Now, that could be on a low base. Paul Marden: There could be a fairly small attraction that has fewer people coming to it, but they still perform relatively better than those attractions that didn't think they had good design but could be massive organisations with large numbers of transactions flowing through. And what I found interesting is we started to work out what is the value of 1 or 2% extra conversion rate, because it doesn't sound like much. Really. There's somebody in the business that doesn't necessarily understand the technology side of it that doesn't sound like a lot. So we started playing with converting that into money. What could that actually be worth? So we played around with we tried to model what is our average attraction and what is the absolute top performing attraction. Paul Marden: And even for our average, an increase of 1% in conversion rate could mean tens of thousands of pounds of extra sales that they make. But for the top performing attraction, it could make the difference of hundreds of thousands of pounds of extra sales just by squeezing 1 or 2% of extra conversion rate out. I think that's absolute gold dust in terms of insight that we've drawn out of this data. The organisations that think they have good design tend to have a conversion rate of 1 or 2% more, which could equate to tens of hundreds of thousands of pounds of extra sales that they make. It makes you begin to think that investment in the design of the site could actually be really worthwhile. Kelly Molson: Absolutely. And information like that helps the marketing managers build the case for good design and investing in good design. Paul Marden: Yeah. And before you say, "Oh, the large organisations with the big budgets, they can afford to do this, what about the small ones?" The smaller organisations with small budgets who had good navigation tended to be the ones that would have the better conversion rate amongst their peers. So you don't need to be a nationally recognised attraction brand to be able to invest an appropriate amount of money in design and get a return on that investment that you make. Kelly Molson: I always think that the best use of budget is on the pre planning side, which is unusual coming from a designer, I think. Yeah.  But Paul, you're really data driven, aren't you? You're super data driven. Paul Marden: Such a geek. Kelly Molson: Yeah, you are a massive geek. Massive nerd. We're very complimentary, but I never used to be very data driven. I was always far more visual driven. But actually well, I'm not going to share it on this podcast, actually, because I'm going to share it at a talk that I'm given. But I've got a really good story around why user testing is very important. We'll come a bit more onto that later. And why you should be driven by the data and the stats and not just by what something looks like. Okay, let's talk about navigation quickly as part of this design section. So it's really interesting. So we've actually got some findings from the Journal of Market Research. Kelly Molson: So they state that, when websites are easy to understand and navigate, individuals have a lower cognitive load, so fewer things to work out, and therefore are more likely to have a positive experience to go on to purchase. So having a consistent and well designed website can really help people make complete purchases with your visitor attraction. What I've always said, it's about trying to stop making people think, give them something that is really easy. So I think when we worked with Eureka!, and this is back in 2016, when we first worked with them, we did some research around what people wanted to find out about attractions, what were the first things they needed to know about. And it was literally, when you open, how much do you cost? How can I get there? Kelly Molson: So, if they're the three things that people desperately need to know, they're the three things that really need to be highlighted front and centre when you arrive at the site, wherever you arrive at it, whether that's the homepage or what. And it's the same with navigation. People need to understand where they're being taken and why they're being taken to certain places. So we're working with an attraction at the moment, we've just about to start work with them. They have got some really key, really strong elements to their Nav, but then they've got an area that says more, and there's a load of stuff that's been added onto the more section, and things like this happen over time. Kelly Molson: When you've got a website, people will say, “I need this to be featured on the site, I need this page to put up there”, and it gets added to, and ultimately you end up with all these things that haven't been thought about from the start, about where they're supposed to go. So they get kind of bundled somewhere, and a more section kind of feels an obvious place to put them. But what is it? Users don't understand what's in there. And they're not going to go searching for hours to find something that they want. They need to find it quickly. And so that for me, is a huge no about bundling stuff into these kind of sections. That just so ambiguous, you don't know what they are. Paul Marden: I think that figuring out what people are trying to do, what are they trying to get out of the website? I think that bundling exercise, putting lots of things onto the site that happened over time or putting it in a bucket of more is often there's so many people in an organisation that want their content heard and seen, don't they? Everybody wants their content on the site. It all goes on there. And sometimes you have to step back and think, what's the point? Who is it that's coming to the site and what are we trying to get them to do? We want the customer at the end of it to think, now that you've read this, what are you going to do next? But we don't always think about that journey. Paul Marden: We think about the snippets of information that we put onto the site, but we don't think about what the journey is they're going through. Attractions are really lucky. I think a lot of the people that go to their sites are really motivated to buy, a lot more motivated to buy than the average ecommerce site. So how do you get out of the way of those people so they can just buy stuff? And then for the people that are less motivated, they don't necessarily want to know how, when and how much they still want to be sold on the idea of going to the attraction, then maybe you need to give them more information. Paul Marden: But identifying who those people are and giving them a journey to go through and coming up with a navigation that makes it really easy for those people to navigate along that journey, there's a lot of psychology that's hard. That's your prep work, isn't it, before you do the design? Kelly Molson: Yeah, and it's the hardest part of it. And I think that's where the most amount of time needs to be spent there and the wireframes really, the design. If you've got good brand guidelines in place, the design ultimately becomes a simplified process at that point. But the pre design work is really where the time and effort needs to be spent. And I think it is a challenge for attractions. So there are attractions that are, if you compare a Chessington World of Adventures, for example, a theme park orientated to a historic museum that you're coming to visit, that not only is an attraction, but obviously has a lot of historical information to share and learning and education plays a big part in them as well. You have different audiences for those. Kelly Molson: So I think one part of that process is you need to think about all the different audiences you have and what are their motivations for visiting the site and what do you want them to do, what actions do you want them to take? But I think when you are working, this has gone off a bit of a tangent, but when you're working with an agency, I think what's really core for the attraction is to make sure that you've got key stakeholders from each of those areas of your attraction that play a part in those early conversations. So you don't want the site redesign to be driven solely by the marketing team for the attraction side. You need someone from the education side to be part of those conversations as well. Kelly Molson: You need visitor experience to be part of those conversations because if you're planning content, each of those individuals will have a different need for what content they need to showcase on the site. So they all need to be talking to each other about how that's going to look. I'm talking from experience because this has not happened in the past. Paul's nodding his head at me because he knows that we've had this challenge previously.Paul Marden: Yeah. Kelly Molson: So yeah, and I think that kind of leads us nicely onto content, really, and about the need to frequently update your site and keep it refreshed. So once you've done all of that hard work of working out what content is going to be on it doesn't stay static. So in the report we have a stat that says 31% of respondents said that they updated their online content multiple times a week. That's good. Another 31% said that they did so at least once a month. Good. However, 22% of respondents said they had infrequent content updates or didn't update their content at all. Not updating your content at all. Paul Marden: That surprised me, that one. Yeah, I was surprised that there were 31% of respondents updated it multiple times a week. I was really impressed by that. Yeah. That takes some work, doesn't it? To be able to produce that level of content change, but to do it infrequently or not at all, that surprised me. Kelly Molson: I guess it depends on the attraction and what their offering is as well. Thinking about one of our clients, Holkham actually, so we know that Holkham update their website frequently. They have a lot of different events, they write a lot of really incredible content about what happens across Holkham Estate. So they're engaging with the audience from the perspective of someone coming to visit and what they can do on the day and what they can come and see. But they're also talking about their wider sustainability efforts across the state and what they do and how they focus on that, which again, might be for that same audience. Might be for a slightly different audience as well. Kelly Molson: So the volume of content that they produce is a lot higher than potentially Thorpe Park as a visitor, they will talk about what's on that day and maybe an events that they're running, but they might not talk about the same things that are going on across the Estate that Holkham would, for example. So I think, yeah, it's what your attraction offers. Paul Marden: Holkham's a really good example because they can take inspiration from the place. They're very diverse, they've got lots of different things that they do at that location. It's quite a large location, but there's lots of different things going on and those things are inside and outside. They can take inspiration from the season. So there's a lot of inspiration that you can take there and produce. Just off the top of my head, I could think of lots of different stories that you could tell and changes to the site that can be inspired by the season. But then I think about a theme park where there's lots that goes on. I think I've done lots of trips to Legoland. There's Legoland at Halloween. There's Legoland in Spring time. It changes through the seasons and there's a lot of story around that. Paul Marden: I wonder if you're an indoor attraction, if you're Heritage Museum based, there's going to be lots of stories that you can tell about the items that you've got in your collection. But it might be harder to tell those stories influenced by the seasons, which can be a real driver for telling varying stories throughout a year, can't they? Yeah, but I don't write a lot of stories for those sorts of organisations, so maybe I don't have the right view of the world, but I would imagine it would be a lot harder to write lots of content varying through the year for that sort of organisation. Kelly Molson: Yes, probably so I'm just thinking about it would just be a change in topic, wouldn't it? So I know Blackpool Pleasure Beach, who Andy Hygate, the Operations Director, came on the podcast a couple of seasons ago, actually, and he talked about the experiences they've developed around walking up the big one and the rise that they have there. And actually, I think for people that are interested in theme parks, there's probably a lot of content around how things are built and how they're developed and that kind of side of stuff that people would be really interested in. So it's not talking about seasonal stuff, it's about the things and how they're constructed and how they're designed and kind of stuff like that. Kelly Molson: So, yeah, again, it comes back to just knowing your audience and what are they interested in and how you can engage them and what are your potential new audiences as well, and how can you develop content that attracts them. There is a correlation between content and purchases, though, which is quite interesting. So our report shows that those who were deliberate in ensuring their content was kept fresh and engaging saw an average of 25 to 50,000 completed website purchases a year, whereas those who didn't, on average, had around 10,000 completed purchases. In the same time frame. That's interesting. In addition, of the respondents who recognised the need for regular content updates but weren't action in them, 23% stated that their average sales conversion rate sat between one and 4%, which is below the benchmark for the sector. Kelly Molson: So the sector benchmark is 5% now, so that 1% is significantly low. Paul Marden: Absolutely. Shall we move on and talk about some testing? Because I know you think this one really is. Kelly Molson: Oh, yeah, I really do. So there is a statistic in the report that I had to reread a few times, actually, to believe. So last year's survey and report, we had about 70 attractions take part. This year has been significantly more than that. We got 188 attractions from up and down the UK and Europe take part, which was incredible.Paul Marden: And one in North America as well. I was really excited when I saw that one. Kelly Molson: Yes, we went international. That was exciting. Okay, so think about this: 188 attractions took part in this. 70% of the respondents have never conducted user testing of any kind on their website. 70%! That's actually not the worst stat though. I'm going to save the worst stat for another episode, but that's not the one that shocked me the most. But this one is really surprising. We've talked a bit about making assumptions about how well your website is perceived by people.Kelly Molson: Hard data from actual users is the key to designing a website that has an improved user experience because it can clarify problem areas and identify where most effort is needed to create a really great online experience. So if you're not asking your users how they're interacting with the site and do they like it? Can they buy things well? Can they find what they want? How do you know if it's good or not? It's blown my mind. Paul Marden: It's really hard, isn't it? Really hard. Kelly Molson: And I think it's really you wrote this down, actually. It's really important to be aware of a familiarity bias. So just because you think your website is easy to navigate doesn't mean other people think is it's because you're familiar with it so you understand where things are. Which is really interesting. Actually, I've just been reminded of a conversation that I had with somebody when I was at an attraction. Now I can't name this attraction, we're working with them and we're under NDA, but they asked me about a website that we'd redesigned. They said, "Oh, you did this website, didn't you?" I said, "Yes", "I can't find this thing anymore that I couldn't find. It took me ages to find it before" and I was like, "All right, what is the thing?" And he talked about what it was. Kelly Molson: I said, "Oh, well, it would be in this area". And he said, "Yeah, which makes sense. But before it was over here and I knew where it was and it just feels a bit weird now." I said, "Do you think it was in the right place before?". "Oh, no, shouldn't have been." Okay. So it's just because you know where it is doesn't mean it's actually in the right place. It's just what you get used to over the years. Paul Marden: It is incredibly hard to put yourself into the position of the person that knows nothing about your organisation. Trying to imagine what the customer is going through takes a lot of effort and I think that you can get data to be able to do that. But a lot of there's kind of levels of kind of understanding of that, putting yourself into that customer's position, the empathy that is required. Lots of people that we meet and work with will talk about how they want their site to be structured and what makes sense to them. Some people then will go the next stage and think about what they think their customer wants. And then there's a stage beyond that which is not even trying to put themselves into the customer position, but actually test what the customer thinks. Paul Marden: It's really hard to have the empathy to understand. If you know nothing, what would you do? And there's loads of stuff that you can do. I'm sure we'll come on to that later on to try to understand and test. But just sitting somebody down and watching them go from zero to hero and buying your tickets is a valuable thing that you could do, couldn't it? Kelly Molson: Yeah, absolutely. Now the report on the survey is anonymous. All the data that we get from it, we don't talk about the people that have submitted it and we don't talk about them. There was a number of websites within the data set that were doing really well in terms of both design and navigation and the impact that they were having on their conversion rate. So we reached out to these organisations to ask if we could talk about them today. And all of them were very happy for us to talk about it. So we have had their permission. I think I'll hand over to you, Paul, because you've been doing the analysis over on these sites. It's really lovely to see that Roman Baths are on this list.Paul Marden: They're on the list.Kelly Molson: Because they have been on the podcast and they're our podcast alumni. So that was good.Paul Marden: Yeah, more than once, I think, as well. Kelly Molson: Yes, they have been. Paul Marden: What I went looking for were who were the organisations that thought that they had good design and navigation in their site? But I didn't think that was really enough because of course you could think that it was good and it isn't very good. So what could I dig into the data to try to pull apart the people that thought they had good design and following through from that good design actually had good outcomes. And Roman Baths was up there in that top set of organisations that had they thought they had a good, consistent high quality design, but they also had a conversion rate up there in the top ratings that we had inside the data set. Obviously, Roman Baths really well known organisation, lots of international visitors will be going there. Paul Marden: There was another that I pulled out in the data set, which was also a really high profile brand. London Zoo came out in that top set. Kelly Molson: Also past podcast guests. Thank you. Yes, lovely people. Paul Marden: So they also thought they had good, consistent design, but coincidentally also had good quality conversion rates up there in the top performance in the data set. But to avoid you saying to me, "Oh, but all these are all big, internationally recognised brands. What's design got to do with it?" Up there we've got Roman Baths, London Zoo. Big, well known brands. But there's also some organisations that I wasn't familiar with in that data set. So there were organisations that are probably more regional, less internationally well recognised brands. And one of those that considered that they had good quality design and they also had high levels of conversion rates. Alongside that were Smithwick's experience in Kilkenny in Ireland. It's an attraction that is a brewery tour. I thought that one was really interesting when I went and looked at it. Paul Marden: It was really easy to navigate around the site, ridiculously easy to go and buy tickets. You go onto the site, it's right there to be able to buy those tickets, to go to that experience. So I think that told me that you didn't need to be a big, well recognised brand to be able to devote the time and attention and budget that's needed to get a good design, which then has the impact on your conversion rates. Yeah, this is not just for the big brands. This is also for other brands, smaller, regional brands that can maybe not devote the same levels of investment to it that a large organisation can, but they can still have good outcomes and good design. Kelly Molson: Yeah. And I think it's fair to say we do ask questions in the report about budget, but we don't ask them specifically. So we haven't asked. We don't, for example, know the investment that Roman Barths, London Zoo or Smithwicks have made in their website to get it to where it is now. We literally have no idea. So their budgets could be phenomenally big, they could be phenomenally small. We have no idea whatsoever. But we know that they have invested in good design and they've done it to a really great standard, which means it's easy for people to make purchases. Therefore their sales are sitting at a really great level. Kelly Molson: The Roman Baths I just a little shout out to Simon Addison, actually, because Simon did come on to the podcast a couple of times now, and actually he came onto a recent episode where we talked about the value of this report and the survey that we carry out. And this is its second year now and we can see the value in terms of the data that we've been able to glean from it is so much more insightful this year. The key insights themselves are much more in depth than they were last year. But one thing that Simon mentioned is that we don't work with Roman Baths. I've made that clear on the last podcast. We didn't design their website. We've not worked with them. Kelly Molson: They did use the report to inform some of the decisions that they made about designing their website and making changes to it, which I think is so great. Right. The report is actually actively doing what we set out for it to do. Regardless of whether anyone comes to work with us or not. Someone can take this report and use the insights from it to inform their current agency to make changes to their site that are going to make a significant difference to their bottom line. Well done, us. Paul Marden: Well done, us. But well done, everyone that's responded as well. Kelly Molson: Whatever. Well done, us. Well done, everyone. Thank you. Paul Marden: So I just think it's really impressive, isn't it, that we've got what was it you said? 180 something respondents from across the sector.Kelly Molson: 188.Paul Marden: It's so hard in a tough industry. There's lots of industries where people would not work together. And this is a collaborative exercise in sharing your data that takes a certain confidence within the sector to be able to be willing to share that information so that then somebody like us can then do the graph that aggregating that and seeing the interesting stories that people can then use to make things better. There's so many places where you would not see that happen.Kelly Molson: It's a wonderful part of the sector, that collaboration and that willingness to share and be open about things. Right, let's talk about next steps then, because we've talked about some of the items within design, navigation, testing. We've talked about who's doing it well. Let's wrap this up with next steps that you can take.  Kelly Molson: If you think some of these things are relevant to you and you want to do something about them. Do some testing. Do some testing and you can do that in a variety of ways. Paul Marden: Do you want me to test some stuff? Kelly Molson: Let's do some testing. Let's test. Look, there's loads of ways that you can do user testing if you're going through the process of a redesign at the moment. Go back to your wireframes, make them interactive. Do some internal testing, do some external testing. You can do this in multiple ways so you can do focus groups, get bums on seats in front of computers and give them some things that you want them to do on your site. Don't tell them how to do it, but just give them some things that you want them to achieve. I want you to buy a ticket. I want you to tell me how easy it is to go and find the interactive map. I want you to find a blog post and can you get from the blog post to buying a ticket, some of those things. Kelly Molson: This doesn't need to cost you a huge amount of money, right? You all have an asset in that. "Hey, would you like a free ticket to our venue if you come and do some testing for us?" Put on a little bit of lunch, put on people are really happy to help and give you feedback in that way. So that doesn't need to be a huge cost at all. You can use online tools, so we use tools like UserTesting.com. You can select a certain demographic that you want to test out and you upload what you want them to test. And then they go off and they do it, and they record videos, and you can see how they interact and they talk through what they're doing and how easy it was for them to do those things as well. Kelly Molson: They are not a huge, costly I actually don't know off the top of my head. There will be a fee to use the system, which will be a monthly fee and then there'll be a fee probably for that will cover X amount of tests within that monthly fee. So it will probably be from what, 150, maybe a month, something like that, maybe a bit more. Paul Marden: The cost depends as well on factors, how many factors you place on the do you only want people to do user testing that are of a particular demographic and age? If your attraction has mainly parents with young kids coming, do you want your user testing to be done only by parents with young kids? When you add more constraints to it, the cost of doing it becomes higher. But arguably the quality of the data that you get back from the testing is more relevant to you. Kelly Molson: You can do this with I've talked about going back to the wireframe stage. You can do this at any point. So great, do a load of testing before you go ahead and release something to the world. But if you've got something that's up and running now, do some testing. So you can do user testing on what you already have. You can do exit surveys so you can ask people once they've bought a ticket, you can ask them how easy that was. What did you find difficult? What were your challenges at the end of your purchasing journey? So there's small little things you can do there. Paul Marden: The world has changed a lot, hasn't it? In the last few years we've moved to almost exclusively online sales beforehand. So we've got this massive pool of data, of contact information of the people that have bought your tickets. That's such a great resource that you could use, which in previous years pre pandemic it would have been a struggle because a large chunk of your people would have been walk ins who you didn't necessarily it wasn't easy to capture those sorts of contact details and follow up with them. Kelly Molson: Yeah, exactly. And then I think there are things that you can do in terms of looking at your user experience and the design side of things. We do things like UX reviews for people. We actually offered one as a prize for all of the people that entered the survey this year and the lovely people at Cheddar Gorge won that. We're going to be looking at that in a couple of months for them. Paul Marden: Back near my home proper, that's Cheddar Gorge is where I went as a kid, like, so that's exciting to be. Kelly Molson: In that we'll be carrying that out later on in the year for them. So, yeah, there's things that you can do in terms of working with an agency to look at what your user journeys look like. Are they correct for the audience that you have? Does your design flow? Where are the barriers that you're seeing? And again, if you're looking at some of the data of where you're seeing people drop off, is that a design issue, is that a function issue? How do we work those things out? Paul Marden: There's loads of tools, isn't there, as well, like Hotjar that you can stick on, which doesn't cost a lot of money. And it's not just Hotjar, there are lots of other tools just like it which would give you insight into the behaviour of the users on the site. It's just a snapshot that you get for free, but that snapshot could really help inform decision making about maybe I need to make it easier for them to find the button because they're finding it hard to book tickets or whatever. Kelly Molson: Because they can't see where they need to book their tickets. Paul Marden: Yeah. Kelly Molson: So, yeah, I think in summary, do some testing is what I'm going to end this podcast episode with. Do some testing, come back and tell us what you find.Paul Marden: Exciting. I'd love to have those conversations. Kelly Molson: As ever, if you want to get in touch with either of us, all of our contact details are in the Show Notes. If anything has sparked your interest that we've talked about today, we're really happy to answer any questions and things like that. So if you do want to ask any questions about any of the kind of stats that we've talked about, again, just our email addresses will be in the Show Notes. And also, if you haven't downloaded the report yet, why not? Because it's out. It launched yesterday. We did a webinar. Did you come to it? Why not? If not, but if you do want to go and download the report, we'll put the link to that in the Show Notes as well. But just head over to the rubbercheese.com website and you'll be able to find it. We'll see you next time. Paul Marden: Awesome. Thank you. Kelly Molson: Thanks for listening to Skip the Queue. If you've enjoyed this podcast, please leave us a five star review. It really helps others find us. And remember to follow us on Twitter for your chance to win the books that have been mentioned. Skip The Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. You can find show notes and transcriptions from this episode and more over on our website, rubbercheese.com/podcast.

Refining Your Existing Website for Maximum SEO Performance In this episode Jesse is joined by special guest TJ as he talks about pruning down the content on your website. Learn the intricacies of effectively trimming your website content to enhance its SEO performance. Discover valuable insights on leveraging tools like Google's page indexing report and addressing undexed content the right way. Whether you're a website owner, marketer, or SEO enthusiast, this episode will equip you with actionable knowledge to declutter your site and boost its search visibility. What You'll Learn How to utilize Google's Page Indexing Report to pinpoint redundant, low-performing, or outdated content on your website Where to look on your website for areas for improvement and techniques on content pruning Why you should trim your content regularly for improved user experience and search rankings  Thanks for listening! Show your support of the show by sharing and reviewing us wherever you get your podcasts. Ask SEO questions and get a free SEO audit on our website! Submit your website: https://www.localseotactics.com/submit-your-website/ Episode Transcript and Resources:  https://www.localseotactics.com/website-content-pruning-for-improved-seo/  FREE SEO AUDIT: https://www.localseotactics.com/free-seo-audit/ Ask us a question: https://www.localseotactics.com/questions/

Today Brittany (aka B) walks us through rewriting her website and updating her SEO strategy. B shared her two-year process of refining her website.This involved understanding her ideal client, their budget, and prevalent problems. To find more information, she performed voice of customer (VOC) interviews.B noted her increased visibility indicating her SEO expertise.B updated her website messaging. She overhauled her offer suite, Performed keyword research, and Created new SEO strategies for specific pages.B has a step by step process for creating SEO strategies.B outlines each page before writing the first draft. Consider the overall flow and story for each page. B weaves SEO, storytelling, and social proof into her work.B and Crystal shared ways of using social proof on your website:Testimonials and statistics,  organized for easy reference during writing tasks.B & Crystal both stressed the strategic use of customer reviews, testimonials, and statistics Crystal suggested using customer reviews and testimonials in product descriptions to increase relatability and trust (social proof).Crystal also emphasized using customer quotes to enhance customer experience.Brittany shared that 92% of consumers read reviews and testimonials before buying a product.SEO services provided by B and CrystalB updated Crystal about her new services: which all fall under the big umbrella of SEO.Crystal believes that an SEO technical audit should be the first step before implementing any further SEO strategies to ensure a strong foundation.Crystal introduced the concept of 'sprints,' which are condensed work times aimed at accomplishing significant tasks that have a major impact on the business.Brittany has an SEO basics checklist for download, which guides businesses through on-page SEO strategies.If you're looking for a unique, handcrafted way to spruce up your home or office, then Collage and Wood is the perfect place for you! We offer a range of beautiful wooden signs that are perfect for any occasion. Our talented team of artists will work with you to create a sign that perfectly suits your needs. So why wait? Visit Collage and Wood today!Support the showApply to be our podcast guest!

In this episode of the podcast, Daniel Fava, the founder of Private Practice Elevation, shares his expertise in creating website content that improves SEO, grows your traffic, and generates more clients. Daniel's passion for helping therapists and group practice owners with their online marketing and SEO began when he built a website for his wife's private practice. Since then, he has expanded his services and now runs an agency that offers website design, WordPress care plans, and SEO services. The Biggest Mistake: Lack of Quality and Relevant Content One of the most common mistakes Daniel observes is that many therapists and group practice owners don't have the right type or amount of content on their websites. Often, the focus is on getting the website up quickly without considering the importance of quality and relevance. Daniel emphasizes the need for specific content pages dedicated to each service or specialty, rather than a generic page that lists all the services. By diving deep into each topic and providing in-depth information, therapists can create valuable content that search engines like Google will recognize and rank higher. "People don't have the right type of content or they don't have the right amount of content for search engines to really take notice of. That's where you lose out to competitors who do have the right type of content and the right amount of content." The Four Essential Elements of Effective Website Content To optimize website content for SEO and engage potential clients, Daniel highlights four key elements: quality, keywords, recency, and relevancy. Quality: Creating high-quality content involves breaking down service pages into individual pages for each specialty. By offering detailed information and answering potential clients' questions, therapists can provide valuable resources that attract both search engines and visitors. Keywords: Including relevant keywords in the content helps search engines understand the topic and context of the page. Keyword research can identify the words and phrases potential clients use when searching for specific services or information. Recency: Keeping the website content fresh and up-to-date is crucial for SEO. Regularly updating service pages with new information, insights, or client-focused language can improve search engine rankings. Relevancy: Understanding the ideal client and tailoring the content to their needs is vital. Clear and descriptive blog post titles can help potential clients quickly find the information they are looking for and engage with the content. "More is always better. You want to have a lot of content on a page and break it up nicely so that it's not too overwhelming. This includes using headers and sub-headers with relevant keywords, creating a clear hierarchy that makes it easy for both Google and visitors to navigate the content." Practical Tips for Designing Content to Attract More Clients Daniel provides practical advice for therapists and group practice owners to create effective website content: Create individual pages for each service or specialty, diving deep into the details and providing valuable information. Utilize headers and sub-headers with relevant keywords to improve content readability and search engine understanding. Regularly update service pages with new information, insights, and language that resonates with the ideal client. Craft blog post titles that clearly convey the topic and answer potential clients' questions. Keep the content fresh and engaging by consistently adding new blog posts related to the services offered. "The key is to provide valuable content that speaks directly to your ideal client's needs and interests. By doing so, you'll not only improve your SEO and website traffic but also increase the likelihood of generating more clients." Final Thoughts In conclusion, creating website content that improves SEO, grows traffic, and generates more clients requires a strategic approach. By focusing on quality, relevant, and up-to-date content, therapists and group practice owners can enhance their online presence and attract potential clients. Building individual pages for each service or specialty, utilizing keywords effectively, keeping content fresh through regular updates, and understanding the needs of the ideal client are key factors in optimizing website content. By implementing these strategies, practitioners can enhance their search engine rankings, increase website traffic, and ultimately generate more clients for their practices. Remember, providing valuable and informative content tailored to the target audience's needs is the key to success in improving SEO and achieving business growth.  Resources and Links Consulting and Community Group  Free SEO Guide to Get More Traffic & Clients From Google Daniel on Instagram: @daniel.fava Private Practice Elevation Web Page Show notes and audio production by James Marland

Leveraging Transcriptions for Effortless Website Content Creation In this episode of Local SEO Tactics, Jesse explores the use of audio and video recordings for creating SEO-friendly web content. Discover how transcriptions of these recordings can unlock valuable SEO potential, providing effortless website content creation and boosting your online visibility. Join us as we delve into practical tips and tactics for leveraging transcriptions to enhance your website's performance and drive organic traffic. What You'll Learn How to use audio and video recordings in your SEO strategy for creating website content. Why using transcriptions is an effective method adding content to your website blog, newsletter, article. Different ways to optimize your recorded transcription to improve search engine visibility and attract organic traffic. Thank you for watching! Be sure to subscribe to get real, actionable SEO advice from the pros. Video transcript and links: https://www.localseotactics.com/easily-create-website-content-with-transcriptions-from-your-audio-and-video-recordings/ Ask a question: https://www.localseotactics.com/questions/ Submit your website: https://www.localseotactics.com/kyle/ FREE SEO Audit: https://www.localseotactics.com/free-seo-audit/  

Start a once a month Website Wednesday or Maintenance Monday for yourself and schedule the 2nd Monday or Wednesday of the month as your maintenance day. I try not to do the first week of the month or the last week of the month because I feel that there is always a lot of other things that go on depending on your industry. I usually do a Pomodoro. Work for 25 minutes and have a 5 minute break. One 30 minute meeting. It's perfect.Pick one day to set up your tracker…I would add a tracker in Excel or Google Sheets and just have 3 columns:1.       Date2.       Page and links to check3.       Completed? Y/NThere are a few ways you can add  your pages, but I would add your main pages from your navigation in a list. You can always do more than one page if you want, but this way you have them all on the schedule. Think about the length of time your content is good for if you have external links because that will factor into your updating process.Things happen all the time to your website and we just forget all the places there are links and other pages. Schedule a pomodoro, just 30 minutes a month and go through your site to make sure you are giving everyone a quality experience on your site.  Looking to save time or get more information from AI?If you're just starting out with AI or looking to enhance your outputs, my book 'Mastering AI in Communications' is your essential guide. Whether you're a beginner or ready to take your skills to the next level, grab your free electronic copy or purchase it on Amazon right here!Amazon: https://a.co/d/bhblVcGFree e-version: https://courses.kendracorman.com/aibookDon't miss this opportunity to transform your approach and make AI your most powerful tool yet in saving time and improving efficiency!

Josh shares his top 10 proven strategies for collecting content for web design projects.In This Episode00:00 - Introduction02:35 - Big three E'sEducation 03:59 - 1) Where and when08:37 - 2) Tools for images & media09:45 - 3) How to sendExpectations10:56 - 4) Client ownership12:20 - 5) Repercussion14:41 - 6) DeadlineEmpowerment16:55 - 7) Organize a project18:41 - 8) Phase the project19:33 - 9) Use a tool24:34 - 10) BONUS TIP26:37 - RecapGet all links, resources and show notes at:https://joshhall.co/261

Curious how to update website content — the right way? Well, you're in luck, as in this episode I'll be sharing a step-by-step process for updating old blog posts for SEO — so that you can grow your traffic! By the end of this episode, you'll understand: why updating website content regularly is important how to find old website content to refresh how to evaluate website content so that you choose the best posts to update a step-by-step website content update process that can lead to more traffic and more! FREE BONUS: Snag FREE access to my Travel Blog Resource Library (45+ resources!): https://jessieonajourney.com/free-blogging-printables/ The printables, video tutorials, and mini-courses inside will help you grow your traffic, community, and income! TOOLS MENTIONED: https://bit.ly/tools-for-blogging Visit the link above for a list of my favorite blogging tools, resources & discounts (including those mentioned in the episode). LET'S CONNECT ON SOCIAL: https://www.facebook.com/jessieonajourney/ https://www.instagram.com/jessieonajourney/ https://twitter.com/JessonaJourney https://www.pinterest.com/jessonajourney/ https://www.youtube.com/channel/UChZCFed7WHl_7yEZYo_uyLA/videos  https://www.tiktok.com/@jessieonajourney 

Today we interview Brandon Leibowitz, founder of SEO Optimizers (https://www.seooptimizers.com). We discuss search engine optimization, backlinks, rankings, conversion rate optimization, and so much more. Also, learn what you should be doing right now to make sure your homepage is effective at driving clients to you. This is the Brands On Brands Podcast with Brandon Birkmeyer GET THE WEEKLY NEWSLETTER This is the best way to have branding and marketing secrets delivered to your inbox, and get first looks at new resources. https://www.brandsonbrands.com/bteam SUBSCRIBE TO MY CHANNEL Watch each week as we interview the top minds in marketing and share tips to build brands that matter. https://www.brandsonbrands.com/youtube CONNECT WITH ME Connect with me on social media: https://www.brandsonbrands.com/hotlinks JOIN THE PODCAST BRANDING ACADEMY Get your free podcasting 101 starter kit and more! https://www.podcastbrandingacademy.com CONVERT 1 HOUR INTO 1 MONTH OF CONTENT Get my Ultimate Guide to Repurposing Content, which includes 3 Content Creation Tips, 11 Content Creator Tools, 30 Repurposed Post Examples, 28 Content Calendar Prompts, & 30 Bonus Post Ideas https://www.brandsonbrands.com/toolkit

Jeff & Clarke McKinnon are the co-founders of The.com, a site builder where creators build, collaborate, and remix their work. Recently, Jeff & Clarke have published their Automate system which is a scalable website product that increases SEO by up to 9x.I was deeply impressed with their vision and creativity, no doubt The.com will be a game changer when it comes to helping people easily and flawlessly add more content to their site. Connect with Jeff & Clarke:Website: the.com +++++Subscribe to the Podcast!PODCAST  |  https://bit.ly/3bU6D3l ▶︎ Please Follow & Connect with me! Link's BelowWEBSITE  |  https://tyzerevans.comYOUTUBE  |  https://youtube.com/c/tyzerevansINSTAGRAM  |  https://instagram.com/tyzerevansFACEBOOK  |  https://facebook.com/grindsellelevateLINKEDIN  |  https://linkedin.com/in/tyzerevansTWITTER  |  https://twitter.com/tyzerevansTIKTOK  |  https://tiktok.com/tyzerevansPATREON  |  https://patreon.com/tyzerevansCheck out our sponsor  Odin's Rune Clothing Co. : https://odinsrune.com, clothing for those who want to burn the boats to live a purpose-driven lifeAre you a YouTuber? Then you need to have TubeBuddy to help with optimizing your search results, it is free; all you need to do it hit the link below, add it to your chrome extension and you will start improving your search results on YouTube: https://www.tubebuddy.com/grindsellelevateCheck out Tyzer's other podcast "The Book Legion" at https://thebooklegion.com

Have you ever struggled to write the content for your website? Business coach Clay Clark breaks down step-by-step the proven process for writing the most effective content for your website.