Podcasts about conflict resolution skills

Send us a Text Message.In this episode of The Good Enough Mompreneur Podcast, we discuss the importance of boundaries with Jan and Jillian Yuhas, the co-authors of Boundary Badass. Jan and Jillian share their journey from a small farm town to a bustling metropolitan city, where they discovered the critical importance of setting and maintaining boundaries in both personal and professional relationships. We discuss the essential elements of boundaries, the difference between boundaries and ultimatums, and practical tips for establishing and upholding boundaries that promote mutual respect and connection. Whether you're struggling with a difficult colleague, managing family dynamics, or simply looking to create more inner peace in your life, this episode is packed with actionable advice and insights.Key Takeaways:- Understanding Boundaries: Boundaries are not just about keeping others out; they're about maintaining your integrity and self-respect while fostering healthy relationships.- Professional Application: The Yuhas sisters explain how they developed their boundary formula, blending interpersonal psychology and conflict resolution skills, which they now use in mediation and coaching.- Types of Boundaries: From personal to professional, digital to time boundaries, Jan and Jillian cover the various forms of boundaries that help you live a more aligned and fulfilling life.- Practical Tips: Learn how to use "I" statements and discovery questions to set and maintain boundaries in a way that strengthens relationships rather than creating conflict.- Self-Care vs. Self-Love: The sisters discuss the difference between self-care and self-love, emphasizing the importance of emotional healing and self-reflection for long-term well-being.Resources Mentioned:- Book: Boundary Badass:  A Powerful Method for Elevating Your Value and Relationships by Jan and Jillian Yuhas https://www.amazon.com/dp/B0CZ4QDVBL- Connect with Jan and Jillian:  Website: https://www.janandjillian.comInstagram: @janandjillian (https://www.instagram.com/janandjillian)Jan's LinkedIn: https://www.linkedin.com/in/janyuhas/Jillian's LinkedIn: https://www.linkedin.com/in/jillianyuhas/ Connect with Angela at MomBusinessCoach.com Apply for Personalized Confidence and Business Coaching Enroll in my FREE mini-course - 5 Keys to Confidence

Today Dr. Ray shares why we need to let kids work out their own conflicts.

Send us a Text Message.Transform your approach to conflict resolution with insights from Karleene, a seasoned hostage negotiator. Discover the techniques that Karleene uses to navigate everyday conflicts, drawn from her personal experiences balancing a household with a brain-injured husband and seven children. You'll uncover the five foundational principles she swears by—curiosity, attitude, master listening, connection, and reframing—to control emotional reactions and maintain constructive dialogue.Explore the nuanced dynamics of parenting styles and conflict resolution in our discussion. We delve into the balance between authoritative and nurturing approaches, highlighting the importance of understanding and addressing inner conflicts before they manifest outwardly. Karleene's professional insights and personal anecdotes illustrate the transformative power of ongoing dialogue and open communication in navigating fears and insecurities, and fostering healthier relationships.In a heartfelt chapter, Karleene shares a pivotal moment of self-reflection during a marriage crisis, underscoring the importance of vulnerability and open communication. Learn how a simple 15-minute conversation can foster deeper connections and understanding in your relationships. Plus, explore the valuable resources and training programs available on Karleene Savage's website, designed to enhance your parenting skills and personal growth. This episode is packed with practical tips and enlightening stories to help you navigate midlife with grace and resilience.You can find Karleene at: www.karleensavage.com/parentsSupport the Show.Head to www.movingthroughmidlife. com to learn moreJoin our Free FB Community:Moving through Midlife (Powered by Form Fit) | Facebookor follow me on IG or Tik Tokcourtney_formfit

Conflict in the workplace is as certain as the sun rising each morning, particularly with the varied personalities and dynamics that exist within any team. How it's approached and navigated can either fortify the team's unity or splinter it into irreparable pieces. Young managers often find themselves at a professional crossroads when confronting these interpersonal challenges. They are caught between proving themselves and maintaining positive team dynamics, and it's a crucial stage in their career where learning effective conflict resolution skills can significantly shape their success. Here, we'll explore not only the vital art of conflict resolution for young managers but also how it intertwines with the core values and culture of the company, presenting a 5-step framework for constructive conflict resolution and discussing the profound impact active listening and empathy can have on managing conflicts effectively. The Necessity of Conflict Resolution Skills "Conflict is the first foundation stone," says Simon Sinek, and he couldn't be more accurate. When handled well, conflicts can lead to richer discussions and a more robust team. However, it often requires the steady hand of a manager versed in the art of resolution to guide the team through these turbulent waters to the calm on the other side. Aligning Conflict Resolution with Company Culture Every company has a unique culture, shaped by its core values, history, and leadership. The first rule of effective conflict resolution is understanding and aligning it with this culture. If your company ethos values collaboration, then resolving conflicts in a manner that reinforces this is key. The BACON Plan for Young Manager's Conflict Resolution One effective way to learn and apply conflict resolution skills is to adopt a structured approach that is easy to remember. We've developed the BACON plan – a not-so-greasy recipe for smooth and constructive resolution of workplace disputes. B - Breathe and Step Back A - Acknowledge and Accept the Issue C - Create a Safe Space for Dialogue O - Offer Solutions and Validate N - Negotiate and Communicate a Resolution The Grand Finale: Open Conversations with Empathy Encourage open conversations where empathy and active listening are the norms. Establishing these dialogues in the workplace as a part of the conflict resolution process can lead to deeper understanding and smoother operations. Why Open Conversations Are the Future of Conflict Resolution: The workplace is evolving, and with it, the way we approach conflicts must evolve as well. Young managers have the unique opportunity to lead this change by fostering open conversation environments. Practical Steps for Implementing Open Conversations: Provide training on active listening, conduct workshops on empathy, and continually reinforce the value of open conversations. It's only through practice and persistence that these skills become ingrained in the workplace culture. For young managers, mastering conflict resolution is an investment that pays off with engaged teams, enhanced leadership perception, and a robust foundation for personal and professional growth. By following a structured process like the B.A.C.O.N. plan and embedding the principles of active listening and empathy, you're setting the stage for not just resolving conflicts, but also for creating a workplace where conflicts are opportunities for growth and innovation. If you're a young manager facing disputes and disagreements, remember this: it's not about who's right, but what's right for the team and the organization. Use these opportunities to refine your managerial style, strengthen your team, and underline your value as a leader who can guide others through the tumult of conflict to the tranquility of resolution. Your team's cohesion and success depend on it. www,MasterHappiness.com www.WhatsYourBacon.com

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In this episode of the Love Addicts podcast, our host Kayla discusses crucial conflict resolution skills you and your partner need to know when struggling with anxious attachment.

Welcome to the Director's Club podcast, where we dive into the world of early childhood education. In today's episode, host Noelle discusses actionable strategies for managing challenging behaviors in the classroom. Drawing on her experience and the latest industry insights, Noelle introduces five innovative approaches for directors and teachers to implement. From nature-based learning to mindfulness practices, sensory breaks, peer mentor programs, and collaborative problem-solving, each strategy aims to provide a holistic framework for addressing challenging behaviors and fostering positive growth in young learners. Noelle also emphasizes the importance of supporting teachers in managing classroom challenges. Tune in to discover these fresh ideas and learn how to create spaces of inspiration, discovery, and growth in early education. Let's connect:www.thedirectorsclub.netCommunity:Join my FREE Facebook group and connect with other directors and me as we navigate leading a child care center together!  FB Group Child Care Center Owners and DirectorsSocials:Facebook page, The Director's ClubInstagram, The Director's ClubWORKING WITH NOELLE AND THE DIRECTOR'S CLUB:The ClubDiscover more about The Director's Club, a mastermind group designed for child care center directors who seek support and expert guidance to maintain high-quality early education centers.   LEARN MORE ABOUT THE CLUB HEREThe Teacher's LoungeDo you want to enhance your teachers' confidence in the classroom through a mentoring program tailored to their needs? Look no further than The Teacher's Lounge, a dedicated mentoring department that you've always wanted for your child care center. Don't hesitate, visit us now to learn more HERE    

Step 1: Stop running away from conflict! Whether it's a disagreement with a colleague, a spat with a friend, or a clash with a loved one, conflicts are an inevitable part of life. And knowing how to resolve conflict is a skill that's vital not just in the workplace but also in our personal relationships. Giving us practical strategies and tips to help you navigate and transform conflicts into opportunities for growth and stronger connections is Mia Corpus, the executive director of The Conflict Resolution or Core Group Foundation. With two decades of experience in Alternative Dispute Resolution (ADR), she is a certified mediator and executive coach with a deep passion for bridging differences and fostering harmonious human interactions—whether she is addressing personal challenges or managing large-scale regional disputes.

Step 1: Stop running away from conflict! Whether it's a disagreement with a colleague, a spat with a friend, or a clash with a loved one, conflicts are an inevitable part of life. And knowing how to resolve conflict is a skill that's vital not just in the workplace but also in our personal relationships. Giving us practical strategies and tips to help you navigate and transform conflicts into opportunities for growth and stronger connections is Mia Corpus, the executive director of The Conflict Resolution or Core Group Foundation. With two decades of experience in Alternative Dispute Resolution (ADR), she is a certified mediator and executive coach with a deep passion for bridging differences and fostering harmonious human interactions—whether she is addressing personal challenges or managing large-scale regional disputes.

Hola, INFPs! I'm Sherman, your fellow companion on this journey towards understanding and harnessing emotional intelligence. In this video, I'm sharing with you the incredible power hidden within our INFP nature. Can you guess what it is?We're diving deep into the heart of emotional intelligence and illuminating its significance in our lives as INFPs. You're going to learn how mastery of emotional intelligence can supercharge our empathic capabilities, elevate our decision-making, and sharpen our conflict resolution.FREE 8 Hero Personality Assessment: http://geekpsychology.comFREE 5-Day INFP Soul Journey course: http://inowfeelpositive.comPath of Heroes Academy: http://poha.geekpsychology.comI Now Feel Positive Masterclass for INFPs: http://infp.geekpsychology.comPodcast: http://podcast.geekpsychology.comInstagram: https://www.instagram.com/geekpsychology/Don't forget to like the video, comment with your thoughts, share it with friends, and tap the bell

With Hesha Abrams, a master at turning high conflict into amicable resolutions and resolving delicate matters with diplomacy and skill, has resolved thousands of high profile or difficult matters, including mediating the case over the secret recipe for Pepsi. Hesha has worked with a wide range of clients, from large multinational companies to individual inventors, creating deals and solving cases. Her strategic ability to remain calm and balanced in complex situations leads to successful outcomes making her a leading name in her field, and an invaluable resource in any dispute resolution process. She specializes in crafting innovative solutions for complex or difficult matters in Intellectual Property, Commercial, Pharmaceuticals, Securities and “Deal Mediation”, which is driving a complex business deal to a successful signing. Hesha's popular new book, “Holding the Calm: The Secret to Resolving Conflict and Defusing” is where she shares her secrets on how to read a situation to solve problems, eliminate conflict, and restore harmony. Learn these secrets and inspiring stories to resolve conflict and defuse tension.Join our conversation where Hesha shares valuable insights on how you can settle disputes and create a business and life that you love while protecting yourself from being destroyed by one mistake. Additionally, she discusses VUCS - a four-step process she created for handling any situation and how to use it in the moment. You will also learn in this episode how recognizing early signs of fight, flight or freeze can shift power dynamics, and understand the concept of multiplexing, which enables deeper connections with other people.To listen to the podcast and access the show notes and any other resources mentioned in this episode, visit us at www.legalwebsitewarrior.com/podcast.

Conflict is normal - but it often escalates during teenage years because our kids are trying to assert their own wishes, and probably aren't very skilled at it. As parents, it's easy to fall into classic conflict traps if we don't have the skills for resolving disagreements. In this episode we talk about the key techniques we can use - and teach - to ease tension and bust-ups at home and elsewhere. What's even better is that by learning techniques for being assertive - and listening until everyone feels understood - we can turn conflict into a positive that deepens our relationships and creates lifelong bonds of understanding.Blog:https://www.teenagersuntangled.com/blog/Conflict-management-skills/RESOURCES:An excellent book:   Making Great Relationships by Rick Hanson Websites used:https://raisingchildren.net.au/teens/communicating-relationships/communicating/conflict-management-with-teenshttps://www.tandfonline.com/doi/abs/10.1080/00224545.1994.9923015 https://www.sciencedirect.com/science/article/abs/pii/S0891524502883249Other sources of help:https://www.family-action.org.uk/what-we-do/children-families/familyline/https://www.keycharity.org.uk/help-and-support/resolve-family-issues/http://www.familylives.org.uk/https://www.relate.org.uk/get-helphttps://www.nationaldahelpline.org.uk/Thanks for listening. Creating this podcast has been transformative for our family lives; we hope it does the same for yours. Please follow us if you like our podcast, and share it with anyone who might benefit. You can review us on Apple podcasts by going to the show page, scrolling down to the bottom where you can click on a star then you can leave your message.Our website has a blog, searchable episodes, and ways to contact us:www.teenagersuntangled.comSusie is available for a free 15 minute consultation, and has a great blog:www.amindful-life.co.uk

The Conflict Skills Podcast is designed to help you develop the confidence and tools to deal with conflict effectively. My name is Simon Goode and I have been a professional mediator for over 15 years. I've worked with families going through divorce, teenagers in Anger Management programs, organisational conflict between small and large groups of staff and helping organisations respond to complaints from clients. In the podcast, I cover similar topics that I teach when I run Conflict Resolution Skills training with organisations. I have made this freely available here in the hope that it is helpful. Thank you for listening.

Conflict is exhausting. Most of us would rather avoid it but it's inevitable. Jerry Fu is a conflict resolution coach and a pharmacist. He started coaching in 2017 to help other Asian-American professionals deal with the challenges they encounter at work, with their families, and within themselves. He has developed a framework for hard conversations that will help anyone who needs to have a difficult conversation with their boss, a team member, parents, or a friend.  Notable quotes from this episode: "Allow others to disagree with you. That shows confidence." "The goal of listening to EVERYTHING the other side has to say is not to see who's right or wrong. The goal is coming to an understanding, not an agreement." Topics discussed include: healthy and unhealthy conflict, at-will firing, problem employees, dealing with conflict as a manager, the key to active listening, and the problem with interrupting.  Learn more about Jerry Fu and download his free framework for hard conversations guide at https://www.adaptingleaders.com/.

Why are Romantic Relationships so Hard?Relationships can be hard, especially when you are not equipped to deal with them. Whether you find yourself dating, in a long-term relationship, or married with kids, there's no denying that relationships can be complicated. There will be times when you will disagree and get into conflicts. But despite the difficulties in a relationship, people are still determined to have one.Communication is the key to solving many problems in a relationship, but often people don't know how to express themselves properly or listen effectively. You will learn these tips in the episode. Conflict management skills and understanding yourself and what you want in a partner are important. They also often reveal who you truly are as well as what your values are. This episode will provide some insights into the top three reasons that make relationships difficult, as well as tips on how to improve your relationship with ease.Tune in!During this episode, you will learn about;[00:51] Episode intro and today's focus[02:30] Reasons based on data I obtained from our Facebook Group Survey[02:58] #1. Lack of  communication[04:03] Gottman's four horsemen- how to communicate in a relationship[05:47] #2. Lack of conflict management skills[07:44] Conflict resolution skills[07:50] Getting in touch with your feelings[10:46] Active listening[12:31] Assertive communication[15:52] Conflict resolution strategies[19:13] Have a non-biased third-party person[26:15] Consider a compromise [27:07] Seek a solution[30:09] #3. Relationships reveal who you truly are[37:06] Wrap up and call-to-actionNotable Quotes Good communication is the cornerstone of any healthy relationship with another person, whether that relationship is social, romantic, or professional.Conflicts are not the issue in relationships. Handling them effectively is everything.Whenever you argue to win, you both end up losing.  RESOURCES MENTIONED Season 1 Episode 11: https://www.demowithmo.com/how-to-have-effective-communication/Conflict Resolution Skills in a Relationship: https://www.verywellmind.com/conflict-resolution-skills-for-healthy-relationships-3144953Let's Connect Monique SimmonsWebsite: https://www.demowithmo.com/Instagram: https://www.instagram.com/demowithmo/Facebook: https://web.facebook.com/demowithmo/Facebook Private Relationship Group:https://www.facebook.com/groups/548524369897098/?ref=shareTikTok: https://www.tiktok.com/@demowithmo/About The Show       *****Thank you so much for listening to the DEMO with Mo PODCAST! This podcast's mission is to help equip you with the tools and practical applications to do relationships well. Get inspired, motivated, and tuned up with honest conversations every week. Follow us on Facebook and Instagram and be part of this blessed family. Please consider leaving a review and sharing it with your friends and family.

Daily Leadership Tips Week #2 – Conflict Resolution Skills.Many of this week's principles will help you create a more positive outcome from negative situations.These principles are excellent when used to calm an angry person or persuade people to see a different point of view. You may not convince the other person every time, but you should see more positive resolutions.Keep in mind, that if we have not established solid trust by using the principles from last week, resolving conflicts can be much more difficult.Be proactive instead of reactive.Be slow to anger—especially over petty issues.Instead of telling people they are wrong, point out mistakes indirectly.Look for some type of common ground as soon as possible.If you find that you are in the wrong, admit it.Admit one of your own poor decisions before pointing out a similar error by others.Mend fences whenever possible.Leadership Principle #8 – Be Proactive Instead of Reactive.“Good plans shape good decisions. That's why good planning helps to make elusive dreams come true.” – Lester R. BittelFor full show notes, visit Daily Leadership Tips - Leadership Principle #8 – Be Proactive Instead of Reactive.https://www.leadersinstitute.com/daily-leadership-tip-8-be-proactive-instead-of-reactive/

In episode 8 of Season Two of the Nursing Strategies for Success Podcast – I have the pleasure of speaking with Teresa Sanderson, RN - a veteran Nurse with more than 30 years of experience. She is a certified case manager, a certified BANK ios Coach, has owned and operated a hospice agency and adult group homes. She has spent much of her career in nursing leadership and administration, and she believes that excellent communication is vital to ensuring a positive nursing work environment and maintaining optimal patient satisfaction. In this episode we discuss how Teresa teaches nursing leaders and health care professionals how to improve communication and increase understanding so they can create a positive culture in the workplace and lead their teams to excellence. You don't want to miss this discussion full of wisdom and strategies for Nursing Career success! To connect with Teresa, check her out on the following platforms:—> LinkedIn – Teresa Sanderson | LinkedIn—> Website – hospicemarketingmaven.com—> Email – teresa@hospicemarketingmaven.com Resources mentioned in this episode:--> crackmycode.com/teresa--> thenursingconnection.com

In this episode of the Thoughtful Entrepreneur, your host Josh Elledge talks to the founder of https://emediationservices.com/ (E-Mediation Services), Christy Foley.  E-Mediation Services not only provides virtual conferencing mediation services for parties in legal disputes, but they also provide corporate training on conflict resolution, emotional intelligence, and more.   Christy shares that the corporate training her company offers helps their clients resolve conflicts in the workplace. Workplace disputes are a very fast way for a company to lose revenue, she explains. Christy wants to help people resolve serious issues, not only from the legal standpoint, but from an emotional perspective. The people left in the workforce feel overworked and burned out. Christy works with new leaders to help them navigate workplace conflict and stressors. What she teaches brings peace to the people she works with and shares that she has a lot of fun doing that.  Christy and Josh explore how she teaches emotional intelligence skills and techniques. It all depends on what the company needs, but generally she helps them build leadership skills within their teams.  Christy has been mediating since 2009 and shares an anecdote about how she regained control in a high stress mediation. She explained that you have to retain control even during chaos and maintain your composure, especially as a leader. These are the types of skills she teaches to her clients.  Small businesses tend to have external disputes, Christy explains. In other words, most disputes will occur between the team and clients. Customer service training should include emotional intelligence training for this reason, she says.  Josh explores the impact of acknowledging emotions before addressing business issues. Sometimes, acknowledging the other party's emotions is the right play. It's an important piece of conflict resolution but doesn't often occur enough. Christy shares that you should reframe issues to those you're trying to resolve conflict with. At the end of a good reframe statement, you should always be asking someone if you understood their concerns correctly.   Empathy is priceless, Christy says. It's the most important part of conflict resolution and often solves the problem more often than trying to use “sympathy”. She also shares some ways to prevent workplace conflict. For one, if you're starting a new business, listen actively to whoever you interact with. Reframe what they say and listen critically. Next, be transparent. Explain why you need what you need.  Christy and her work are industry agnostic. As she explains, conflict can happen anywhere and in any stage of business growth. She's worked in the retail landscape, city planning industry, healthcare, and more.  Want to learn more? Check out E-Mediation Services' website at https://emediationservices.com/ (https://emediationservices.com/).  Check out Christy's website at https://christytalks.com/ (https://christytalks.com/).  Check out Christy Foley on LinkedIn at https://www.linkedin.com/in/christyfoleyesq/ (https://www.linkedin.com/in/christyfoleyesq/).  Don't forget to subscribe to The Thoughtful Entrepreneur and thank you for listening. Tune in next time! More from UpMyInfluence: ✅ We are actively booking guests for our DAILY Entrepreneur Success Podcast.https://upmyinfluence.com/guest ( Schedule HERE). ✅ Are you a 6-figure consultant? Let us fill your sales schedule and move you to 7-figures.https://upmyinfluence.com/b2b ( Learn more here). ✅ Check out our freehttps://upmyinfluence.com/1 ( Authority Transformation Masterclass).

Erika Lee is a veteran when it comes to pediatric critical care RN. Why and how did she make the leap into family mediation? Find out here as she brings her incredible bedside mannerism into her new practice of mediation with families. https://www.holisticparentingmediation.com/ https://www.thekatallassogroup.com/directory

Fighting is not a sign of a bad relationship, nor is not fighting the sign of a good one. Major crises such as the pandemic can either destroy a couple's relationship or serve as opportunities for growth and an even deeper bond—if they learn the right conflict resolution and communication skills. Learn all about them here from relationship coach Aileen Santos, a certified life skills and conflict resolution trainer and counselor.  DISCLAIMER: The views and opinions expressed by the podcast creators, hosts, and guests do not necessarily reflect the official policy and position of Podcast Network Asia. Any content provided by the people on the podcast are of their own opinion, and are not intended to malign any religion, ethnic group, club, organization, company, individual, or anyone or anything.

Fighting is not a sign of a bad relationship, nor is not fighting the sign of a good one. Major crises such as the pandemic can either destroy a couple's relationship or serve as opportunities for growth and an even deeper bond—if they learn the right conflict resolution and communication skills. Learn all about them here from relationship coach Aileen Santos, a certified life skills and conflict resolution trainer and counselor. DISCLAIMER: The views and opinions expressed by the podcast creators, hosts, and guests do not necessarily reflect the official policy and position of Podcast Network Asia. Any content provided by the people on the podcast are of their own opinion, and are not intended to malign any religion, ethnic group, club, organization, company, individual, or anyone or anything. Hosted on Acast. See acast.com/privacy for more information.

Fighting is not a sign of a bad relationship, nor is not fighting the sign of a good one. Major crises such as the pandemic can either destroy a couple's relationship or serve as opportunities for growth and an even deeper bond—if they learn the right conflict resolution and communication skills. Learn all about them here from relationship coach Aileen Santos, a certified life skills and conflict resolution trainer and counselor. DISCLAIMER: The views and opinions expressed by the podcast creators, hosts, and guests do not necessarily reflect the official policy and position of Podcast Network Asia. Any content provided by the people on the podcast are of their own opinion, and are not intended to malign any religion, ethnic group, club, organization, company, individual, or anyone or anything. Our GDPR privacy policy was updated on August 8, 2022. Visit acast.com/privacy for more information.

Fighting is not a sign of a bad relationship, nor is not fighting the sign of a good one. Major crises such as the pandemic can either destroy a couple's relationship or serve as opportunities for growth and an even deeper bond—if they learn the right conflict resolution and communication skills. Learn all about them here from relationship coach Aileen Santos, a certified life skills and conflict resolution trainer and counselor.  DISCLAIMER: The views and opinions expressed by the podcast creators, hosts, and guests do not necessarily reflect the official policy and position of Podcast Network Asia. Any content provided by the people on the podcast are of their own opinion, and are not intended to malign any religion, ethnic group, club, organization, company, individual, or anyone or anything.

As Assistant Vice President and Dean of Students at Michigan State University, Anthony Williams Jr. specializes in conflict resolution, alternative dispute resolution, social justice education, and restorative practices facilitation. He uses those skills while helping college students navigate the challenges they encounter as they work to balance college expectations along with newfound freedom and responsibility. [...]

Employee engagement and retention expert and clinical psychologist, Dr. Paul Marciano shares a bevy of strategies that consultants can use to resolve conflicts with clients more easily and help clients manage conflicts in their organization.

Make Working From Home More Effective Join Andy Palmer and Darren A. Smith in the fourth episode of the Weekly Training Booster. This episode was about how to work from home effectively. Also, known as remote working. We discuss the M.I.N.D.S.E.T. mnemonic that will help you to work from home more productively. Learn how to work from home effectively with Darren and Andy You Can Read the How to Work From Home Effectively Episode Transcript Below: Andy Palmer: Okay. Good morning or good afternoon, depending on when you’re watching this video. Welcome to this week’s MBM Weekly Training Booster. So we’re running these 10-minute videos all of you to help boost your training, with lots of top tips, useful techniques that you can apply, whether you’re working from home or back in the office, which I know a number of us are starting to return to. Mentioning that, that’s exactly what this week’s about. It’s about how to work from home effectively. It’s about managing role, remote working, and bringing to life some of that stuff that we’ve all got going on, and how to overcome some of those challenges. So, Darren, good morning to you. Let’s hear your first top tip about how to work remotely. Darren A. Smith: All right. So we’ve got an infographic on this and also a mnemonic. Mnemonic is just the Greek word for remember. And I’m going to offer this mnemonic, which is MINDSET. So imagine those seven letters and each one represents something. That’s how we can help these guys work remotely better. Andy Palmer: All right. We won’t talk through all of those letters, but if you were to grab one or two, which ones come to mind from MINDSET? Darren A. Smith: I think I’m going to go right over to here, to the S, S for sierra, but in this case, it’s S for space. A lot of people struggle with working from home, and they’ve got used to it, but they’re still now in a place where they’re probably at the kitchen table. They might have the kids running around or the husband’s coming in or it’s the husband working and the wife’s there. And it’s a space. Now I get not everyone’s got a place where they can have separate spaces, and I didn’t for a long time. But if you can have a separate space, even if you make it a part of the living room or part of another room, it’s much better, because otherwise, you’re always at work and over time, you’ll resent it. Because if you’re at the kitchen table working, but then you’re there eating, but then you’re there doing the kids’ homework, you’re always working. So separate space is what S is for.

Improve How You Deal With Conflict Join Andy Palmer and Darren A. Smith in the fifth episode of the Weekly Training Booster. This episode was about how to deal with conflict, or manage conflict. We discussed how important tone is to the situation, the use of irritators, and the Thomas-Kilman conflict behavioural model. Improve how you deal with conflict with this week’s WTB You Can Read the How to Deal With Conflict Episode Transcript Below: Andy Palmer: Okay. We’re back here again with an MBM Weekly Training Booster. This is number five. Today we’re talking about conflict resolution. So Darren and I had a huge disagreement this morning over something that felt quite trivial at the time, but it’s caused us quite a bit of friction between the pair of us. Now, we’re both going head to head and yet we’re trying to figure out if we had our time again, how could we manage our conflicts better? How could we get conflict resolution faster? So Darren, if we had our time again, what would you and I have done differently? Darren A. Smith: I think what I read about conflict is that everyone says, “Just calm down, listen, do it properly.” But actually, when you’re in conflict, you basically want to beat the other person to a pulp. I get that. So telling us that we need to calm down and it shouldn’t matter, I get why people are saying that. Actually, I’m not sure that achieves the behavioral change that we’re looking for because what we’re really looking for is to understand that it happens. The adrenaline’s pumping, we’re in conflict and I think what we need to know is what’s going on more in our heads at that time. And I want to share a couple of models that hopefully will help people understand what is going on in their heads, which I think then will calm them down rather than just telling them, “You need to be calmer.” Andy Palmer: All right, good stuff. I think the calming down a bit’s important just to take the heat out of the situation. And yet the psychology that sits behind the reason why we’re already in that place and then what we can do is where the true value and the importance comes from. So let’s hear about this first model that’s in your mind right now. Darren A. Smith: Okay. So it’s Thomas Kilmann. These guys came up with a model many years ago and it says that we have five ways of dealing with conflict and we have a default, one of them. So if we can understand which one we are defaulting to, that will help us understand how we deal with conflict normally because that’s our def

Think You Don’t Need to Attend This Webinar? This 7-part model will help you to find out what is wrong with your time management. You will learn: – Each of the 7 parts of the time management system. – How each part is essential to creating an effective time management system. – The holes that are exposed in your time management system by not having any one of the 7 pieces. – Practical tips to incorporate any one of the 7 parts of the time management system. – The strengths and weaknesses of your time management system. Find out the 7-part time management model and whether you need to attend this webinar Sticky Learning Lunch Videos M: Struggling to be Productive Because You’re Working from Home? I: Help! Cabin Fever is Starting to Take Hold N: Confused about What to Wear When You are Working from Home? D: Working from Home – Lots of Time – Not Sure Where to Start? S: Working from the Kitchen Table and the Sofa will Drive You Nuts  E: It is Hard to Know How People Feel when they Work from Home T: The Tech You Use whilst Working from Home is Holding you Back  G: Frustrated Because You Know You Need to Coach Your People – Goal  R: Frustrated Because You Know You Need to Coach Your People – Reality O: Frustrated Because You Know You Need to Coach Your People – Options W: Frustrated Because You Know You Need to Coach Your People – Way Forward 1: Personal Development Plan – Not Sure What to Start? Part #1  2: Personal Development Plan – Not Sure What to Start? Part #2

Keep Putting Off Your To-Do List? Find out why you procrastinate, how to avoid it, and simple tips to start doing the tasks that you are putting off. Work on your procrastination and be more productive Sticky Learning Lunch Videos M: Struggling to be Productive Because You’re Working from Home? I: Help! Cabin Fever is Starting to Take Hold N: Confused about What to Wear When You are Working from Home? D: Working from Home – Lots of Time – Not Sure Where to Start? S: Working from the Kitchen Table and the Sofa will Drive You Nuts  E: It is Hard to Know How People Feel when they Work from Home T: The Tech You Use whilst Working from Home is Holding you Back  G: Frustrated Because You Know You Need to Coach Your People – Goal  R: Frustrated Because You Know You Need to Coach Your People – Reality O: Frustrated Because You Know You Need to Coach Your People – Options W: Frustrated Because You Know You Need to Coach Your People – Way Forward 1: Personal Development Plan – Not Sure What to Start? Part #1  2: Personal Development Plan – Not Sure What to Start? Part #2 3: Personal Development Plan – Not Sure What to Start? Part #3 4: Personal Development Plan – Not Sure What to Start? Part #4 5: Personal Development Plan – Not Sure What to Star

Keep Putting Off Your To-Do List? Find out why you procrastinate, how to avoid it, and simple tips to start doing the tasks that you are putting off. Figure out your procrastination and be more productive Sticky Learning Lunch Videos M: Struggling to be Productive Because You’re Working from Home? I: Help! Cabin Fever is Starting to Take Hold N: Confused about What to Wear When You are Working from Home? D: Working from Home – Lots of Time – Not Sure Where to Start? S: Working from the Kitchen Table and the Sofa will Drive You Nuts  E: It is Hard to Know How People Feel when they Work from Home T: The Tech You Use whilst Working from Home is Holding you Back  G: Frustrated Because You Know You Need to Coach Your People – Goal  R: Frustrated Because You Know You Need to Coach Your People – Reality O: Frustrated Because You Know You Need to Coach Your People – Options W: Frustrated Because You Know You Need to Coach Your People – Way Forward 1: Personal Development Plan – Not Sure What to Start? Part #1  2: Personal Development Plan – Not Sure What to Start? Part #2 3: Personal Development Plan – Not Sure What to Start? Part #3 4: Personal Development Plan – Not Sure What to Start? Part #4 5: Personal Development Plan – Not Sure What to S

Keep Putting Off Your To-Do List? Find out why you procrastinate, how to avoid it, and simple tips to start doing the tasks that you are putting off. Work on your procrastination and get your to-do list done Sticky Learning Lunch Videos M: Struggling to be Productive Because You’re Working from Home? I: Help! Cabin Fever is Starting to Take Hold N: Confused about What to Wear When You are Working from Home? D: Working from Home – Lots of Time – Not Sure Where to Start? S: Working from the Kitchen Table and the Sofa will Drive You Nuts  E: It is Hard to Know How People Feel when they Work from Home T: The Tech You Use whilst Working from Home is Holding you Back  G: Frustrated Because You Know You Need to Coach Your People – Goal  R: Frustrated Because You Know You Need to Coach Your People – Reality O: Frustrated Because You Know You Need to Coach Your People – Options W: Frustrated Because You Know You Need to Coach Your People – Way Forward 1: Personal Development Plan – Not Sure What to Start? Part #1  2: Personal Development Plan – Not Sure What to Start? Part #2 3: Personal Development Plan – Not Sure What to Start? Part #3 4: Personal Development Plan – Not Sure What to Start? Part #4 5: Personal Development Plan – Not Sure What t

Learn How to Effectively Prepare for a Negotiation – Step 2 Use this 3-Step Template to Effectively Prepare for a Negotiation. Prepare for negotiation with this 3-step model Sticky Learning Lunch Videos M: Struggling to be Productive Because You’re Working from Home? I: Help! Cabin Fever is Starting to Take Hold N: Confused about What to Wear When You are Working from Home? D: Working from Home – Lots of Time – Not Sure Where to Start? S: Working from the Kitchen Table and the Sofa will Drive You Nuts  E: It is Hard to Know How People Feel when they Work from Home T: The Tech You Use whilst Working from Home is Holding you Back  G: Frustrated Because You Know You Need to Coach Your People – Goal  R: Frustrated Because You Know You Need to Coach Your People – Reality O: Frustrated Because You Know You Need to Coach Your People – Options W: Frustrated Because You Know You Need to Coach Your People – Way Forward 1: Personal Development Plan – Not Sure What to Start? Part #1  2: Personal Development Plan – Not Sure What to Start? Part #2 3: Personal Development Plan – Not Sure What to Start? Part #3 4: Personal Development Plan – Not Sure What to Start? Part #4 5: Personal Development Plan – Not Sure What to Start? Part #5 

Part 1 of The Cunning 4 Stage Sales Plan The Cunning 4 Stage Sales Plan by Geoff Burch – Part #1. Did I achieve my chosen goal for this visit? Use your time working from home to become the very best version of yourself. Improve working from home with The Cunning 4 Stage Sales Plan #Part 1 Sticky Learning Lunch Videos M: Struggling to be Productive Because You’re Working from Home? I: Help! Cabin Fever is Starting to Take Hold N: Confused about What to Wear When You are Working from Home? D: Working from Home – Lots of Time – Not Sure Where to Start? S: Working from the Kitchen Table and the Sofa will Drive You Nuts  E: It is Hard to Know How People Feel when they Work from Home T: The Tech You Use whilst Working from Home is Holding you Back  G: Frustrated Because You Know You Need to Coach Your People – Goal  R: Frustrated Because You Know You Need to Coach Your People – Reality O: Frustrated Because You Know You Need to Coach Your People – Options W: Frustrated Because You Know You Need to Coach Your People – Way Forward 1: Personal Development Plan – Not Sure What to Start? Part #1  2: Personal Development Plan – Not Sure What to Start? Part #2 3: Personal Development Plan – Not Sure What to Start? Part #3 4: Personal Development Plan – Not Sure What to Start? Part #4

Part 2 of The Cunning 4 Stage Sales Plan The Cunning 4 Stage Sales Plan by Geoff Burch – Part #2. What am I learning about this person, this Company, and this situation? Use your time working from home to become the very best version of yourself. Improve working from home with The Cunning 4 Stage Sales Plan Sticky Learning Lunch Videos M: Struggling to be Productive Because You’re Working from Home? I: Help! Cabin Fever is Starting to Take Hold N: Confused about What to Wear When You are Working from Home? D: Working from Home – Lots of Time – Not Sure Where to Start? S: Working from the Kitchen Table and the Sofa will Drive You Nuts  E: It is Hard to Know How People Feel when they Work from Home T: The Tech You Use whilst Working from Home is Holding you Back  G: Frustrated Because You Know You Need to Coach Your People – Goal  R: Frustrated Because You Know You Need to Coach Your People – Reality O: Frustrated Because You Know You Need to Coach Your People – Options W: Frustrated Because You Know You Need to Coach Your People – Way Forward 1: Personal Development Plan – Not Sure What to Start? Part #1  2: Personal Development Plan – Not Sure What to Start? Part #2 3: Personal Development Plan – Not Sure What to Start? Part #3 4: Personal Development Plan – Not Sure What to Start? Part #4

Having a Mental Health Conversation Bothers Me Use this 4-part model of M.I.N.D to have an effective mental health conversation. This is especially important when working from home. Mental health conversation – it’s all about the mindset Sticky Learning Lunch Videos M: Struggling to be Productive Because You’re Working from Home? I: Help! Cabin Fever is Starting to Take Hold N: Confused about What to Wear When You are Working from Home? D: Working from Home – Lots of Time – Not Sure Where to Start? S: Working from the Kitchen Table and the Sofa will Drive You Nuts  E: It is Hard to Know How People Feel when they Work from Home T: The Tech You Use whilst Working from Home is Holding you Back  G: Frustrated Because You Know You Need to Coach Your People – Goal  R: Frustrated Because You Know You Need to Coach Your People – Reality O: Frustrated Because You Know You Need to Coach Your People – Options W: Frustrated Because You Know You Need to Coach Your People – Way Forward 1: Personal Development Plan – Not Sure What to Start? Part #1  2: Personal Development Plan – Not Sure What to Start? Part #2 3: Personal Development Plan – Not Sure What to Start? Part #3 4: Personal Development Plan – Not Sure What to Start? Part #4 5: P

Create Your Own Personal Development Plan Understand the 5 simple steps to create your personal development plan in Part 5 of this PDP series. Improve working from home with the reflection tools Sticky Learning Lunch Videos M: Struggling to be Productive Because You’re Working from Home? I: Help! Cabin Fever is Starting to Take Hold N: Confused about What to Wear When You are Working from Home? D: Working from Home – Lots of Time – Not Sure Where to Start? S: Working from the Kitchen Table and the Sofa will Drive You Nuts  E: It is Hard to Know How People Feel when they Work from Home T: The Tech You Use whilst Working from Home is Holding you Back  G: Frustrated Because You Know You Need to Coach Your People – Goal  R: Frustrated Because You Know You Need to Coach Your People – Reality O: Frustrated Because You Know You Need to Coach Your People – Options W: Frustrated Because You Know You Need to Coach Your People – Way Forward 1: Personal Development Plan – Not Sure What to Start? Part #1  2: Personal Development Plan – Not Sure What to Start? Part #2 3: Personal Development Plan – Not Sure What to Start? Part #3 4: Personal Development Plan – Not Sure What to Start? Part #4 1: The Cunning 4 Stage Sales Plan by Geoff Burch – Part #

Create Your Own Personal Development Plan Understand the 5 simple steps to create your personal development plan in Part 4 of this PDP series. Improve your goals with a 30-day plan – personal development plan part 4 Sticky Learning Lunch Videos M: Struggling to be Productive Because You’re Working from Home? I: Help! Cabin Fever is Starting to Take Hold N: Confused about What to Wear When You are Working from Home? D: Working from Home – Lots of Time – Not Sure Where to Start? S: Working from the Kitchen Table and the Sofa will Drive You Nuts  E: It is Hard to Know How People Feel when they Work from Home T: The Tech You Use whilst Working from Home is Holding you Back  G: Frustrated Because You Know You Need to Coach Your People – Goal  R: Frustrated Because You Know You Need to Coach Your People – Reality O: Frustrated Because You Know You Need to Coach Your People – Options W: Frustrated Because You Know You Need to Coach Your People – Way Forward 1: Personal Development Plan – Not Sure What to Start? Part #1  2: Personal Development Plan – Not Sure What to Start? Part #2 3: Personal Development Plan – Not Sure What to Start? Part #3 5: Personal Development Plan – Not Sure What to Start? Part #5  1: The Cunning 4 Stage Sales

Create Your Own Personal Development Plan Understand the 5 simple steps to create your personal development plan part 3 of this PDP series. Improve your goals with this 12-month plan – create your personal development plan part 3 Sticky Learning Lunch Videos M: Struggling to be Productive Because You’re Working from Home? I: Help! Cabin Fever is Starting to Take Hold N: Confused about What to Wear When You are Working from Home? D: Working from Home – Lots of Time – Not Sure Where to Start? S: Working from the Kitchen Table and the Sofa will Drive You Nuts  E: It is Hard to Know How People Feel when they Work from Home T: The Tech You Use whilst Working from Home is Holding you Back  G: Frustrated Because You Know You Need to Coach Your People – Goal  R: Frustrated Because You Know You Need to Coach Your People – Reality O: Frustrated Because You Know You Need to Coach Your People – Options W: Frustrated Because You Know You Need to Coach Your People – Way Forward 1: Personal Development Plan – Not Sure What to Start? Part #1  2: Personal Development Plan – Not Sure What to Start? Part #2 4: Personal Development Plan – Not Sure What to Start? Part #4 5: Personal Development Plan – Not Sure What to Start? Part #5 

Part 3 of The Cunning 4 Stage Sales Plan The Cunning 4 Stage Sales Plan by Geoff Burch – Part #3. Did I achieve my chosen goal for this visit? Use your time working from home to become the very best version of yourself. Improve working from home with The Cunning 4 Stage Sales Plan Sticky Learning Lunch Videos M: Struggling to be Productive Because You’re Working from Home? I: Help! Cabin Fever is Starting to Take Hold N: Confused about What to Wear When You are Working from Home? D: Working from Home – Lots of Time – Not Sure Where to Start? S: Working from the Kitchen Table and the Sofa will Drive You Nuts  E: It is Hard to Know How People Feel when they Work from Home T: The Tech You Use whilst Working from Home is Holding you Back  G: Frustrated Because You Know You Need to Coach Your People – Goal  R: Frustrated Because You Know You Need to Coach Your People – Reality O: Frustrated Because You Know You Need to Coach Your People – Options W: Frustrated Because You Know You Need to Coach Your People – Way Forward 1: Personal Development Plan – Not Sure What to Start? Part #1  2: Personal Development Plan – Not Sure What to Start? Part #2 3: Personal Development Plan – Not Sure What to Start? Part #3 4: Personal Development Plan – Not Sure What to Start? Part #4

Part 4 of The Cunning 4 Stage Sales Plan The Cunning 4 Stage Sales Plan by Geoff Burch – Part #4. What would you do to improve your performance? Use your time working from home to become the very best version of yourself. Improve working from home with The Cunning 4 Stage Sales Plan Sticky Learning Lunch Videos M: Struggling to be Productive Because You’re Working from Home? I: Help! Cabin Fever is Starting to Take Hold N: Confused about What to Wear When You are Working from Home? D: Working from Home – Lots of Time – Not Sure Where to Start? S: Working from the Kitchen Table and the Sofa will Drive You Nuts  E: It is Hard to Know How People Feel when they Work from Home T: The Tech You Use whilst Working from Home is Holding you Back  G: Frustrated Because You Know You Need to Coach Your People – Goal  R: Frustrated Because You Know You Need to Coach Your People – Reality O: Frustrated Because You Know You Need to Coach Your People – Options W: Frustrated Because You Know You Need to Coach Your People – Way Forward 1: Personal Development Plan – Not Sure What to Start? Part #1  2: Personal Development Plan – Not Sure What to Start? Part #2 3: Personal Development Plan – Not Sure What to Start? Part #3 5: Personal Development Plan – Not Sure What to Start? Part #5 

Having a Mental Health Conversation Bothers Me Use this 4-part model of M.I.N.D to have an effective mental health conversation. This is especially important when working from home. Master having a mental health conversation with this 4 part model Sticky Learning Lunch Videos M: Struggling to be Productive Because You’re Working from Home? I: Help! Cabin Fever is Starting to Take Hold N: Confused about What to Wear When You are Working from Home? D: Working from Home – Lots of Time – Not Sure Where to Start? S: Working from the Kitchen Table and the Sofa will Drive You Nuts  E: It is Hard to Know How People Feel when they Work from Home T: The Tech You Use whilst Working from Home is Holding you Back  G: Frustrated Because You Know You Need to Coach Your People – Goal  R: Frustrated Because You Know You Need to Coach Your People – Reality O: Frustrated Because You Know You Need to Coach Your People – Options W: Frustrated Because You Know You Need to Coach Your People – Way Forward 1: Personal Development Plan – Not Sure What to Start? Part #1  2: Personal Development Plan – Not Sure What to Start? Part #2 3: Personal Development Plan – Not Sure What to Start? Part #3 4: Personal Development Plan – Not Sure What to Start? Part #4 5: P

Making Learning Stick & Making a Difference Discover 7 ways to help your people to achieve behavioural change, and make learning stick after a training course. Make learning stick with our sticky learning lunch Sticky Learning Lunch Videos M: Struggling to be Productive Because You’re Working from Home? I: Help! Cabin Fever is Starting to Take Hold N: Confused about What to Wear When You are Working from Home? D: Working from Home – Lots of Time – Not Sure Where to Start? S: Working from the Kitchen Table and the Sofa will Drive You Nuts  E: It is Hard to Know How People Feel when they Work from Home T: The Tech You Use whilst Working from Home is Holding you Back  G: Frustrated Because You Know You Need to Coach Your People – Goal  R: Frustrated Because You Know You Need to Coach Your People – Reality O: Frustrated Because You Know You Need to Coach Your People – Options W: Frustrated Because You Know You Need to Coach Your People – Way Forward 1: Personal Development Plan – Not Sure What to Start? Part #1  2: Personal Development Plan – Not Sure What to Start? Part #2 3: Personal Development Plan – Not Sure What to Start? Part #3 4: Personal Development Plan – Not Sure What to Start? Part #4 5: Personal Development Plan – Not Sure

Learn How to Effectively Prepare for a Negotiation – Step 1 Use this 3-Step Template to Effectively Prepare for a Negotiation. Learn how to prepare for a negotiation Sticky Learning Lunch Videos M: Struggling to be Productive Because You’re Working from Home? I: Help! Cabin Fever is Starting to Take Hold N: Confused about What to Wear When You are Working from Home? D: Working from Home – Lots of Time – Not Sure Where to Start? S: Working from the Kitchen Table and the Sofa will Drive You Nuts  E: It is Hard to Know How People Feel when they Work from Home T: The Tech You Use whilst Working from Home is Holding you Back  G: Frustrated Because You Know You Need to Coach Your People – Goal  R: Frustrated Because You Know You Need to Coach Your People – Reality O: Frustrated Because You Know You Need to Coach Your People – Options W: Frustrated Because You Know You Need to Coach Your People – Way Forward 1: Personal Development Plan – Not Sure What to Start? Part #1  2: Personal Development Plan – Not Sure What to Start? Part #2 3: Personal Development Plan – Not Sure What to Start? Part #3 4: Personal Development Plan – Not Sure What to Start? Part #4 5: Personal Development Plan – Not Sure What to Start? Part #5 

Feel Like Your Constantly Stuck in the Office? When working from Home I Feel like I am Always Stuck in the Office. Discover ways to separate home & work, and be much happier in both. Find out how to break the cycle of working from home Sticky Learning Lunch Videos M: Struggling to be Productive Because You’re Working from Home? I: Help! Cabin Fever is Starting to Take Hold N: Confused about What to Wear When You are Working from Home? D: Working from Home – Lots of Time – Not Sure Where to Start? S: Working from the Kitchen Table and the Sofa will Drive You Nuts  E: It is Hard to Know How People Feel when they Work from Home T: The Tech You Use whilst Working from Home is Holding you Back  G: Frustrated Because You Know You Need to Coach Your People – Goal  R: Frustrated Because You Know You Need to Coach Your People – Reality O: Frustrated Because You Know You Need to Coach Your People – Options W: Frustrated Because You Know You Need to Coach Your People – Way Forward 1: Personal Development Plan – Not Sure What to Start? Part #1  2: Personal Development Plan – Not Sure What to Start? Part #2 3: Personal Development Plan – Not Sure What to Start? Part #3 4: Personal Development Plan – Not Sure What to Start? Part #4 5: Personal De

How to Make Your Virtual Team More Effective Exclusively to help line managers to discover ways to build a more effective virtual team. How to make an effective virtual team Sticky Learning Lunch Videos M: Struggling to be Productive Because You’re Working from Home? I: Help! Cabin Fever is Starting to Take Hold N: Confused about What to Wear When You are Working from Home? D: Working from Home – Lots of Time – Not Sure Where to Start? S: Working from the Kitchen Table and the Sofa will Drive You Nuts  E: It is Hard to Know How People Feel when they Work from Home T: The Tech You Use whilst Working from Home is Holding you Back  G: Frustrated Because You Know You Need to Coach Your People – Goal  R: Frustrated Because You Know You Need to Coach Your People – Reality O: Frustrated Because You Know You Need to Coach Your People – Options W: Frustrated Because You Know You Need to Coach Your People – Way Forward 1: Personal Development Plan – Not Sure What to Start? Part #1  2: Personal Development Plan – Not Sure What to Start? Part #2 3: Personal Development Plan – Not Sure What to Start? Part #3 4: Personal Development Plan – Not Sure What to Start? Part #4 5: Personal Development Plan – Not Sure What to Start? Part #5 

How to Make Your Virtual Team More Effective Exclusively to help line managers to discover ways to build a more effective virtual team. How to make your virtual team more effective Sticky Learning Lunch Videos M: Struggling to be Productive Because You’re Working from Home? I: Help! Cabin Fever is Starting to Take Hold N: Confused about What to Wear When You are Working from Home? D: Working from Home – Lots of Time – Not Sure Where to Start? S: Working from the Kitchen Table and the Sofa will Drive You Nuts  E: It is Hard to Know How People Feel when they Work from Home T: The Tech You Use whilst Working from Home is Holding you Back  G: Frustrated Because You Know You Need to Coach Your People – Goal  R: Frustrated Because You Know You Need to Coach Your People – Reality O: Frustrated Because You Know You Need to Coach Your People – Options W: Frustrated Because You Know You Need to Coach Your People – Way Forward 1: Personal Development Plan – Not Sure What to Start? Part #1  2: Personal Development Plan – Not Sure What to Start? Part #2 3: Personal Development Plan – Not Sure What to Start? Part #3 4: Personal Development Plan – Not Sure What to Start? Part #4 5: Personal Development Plan – Not Sure What to Start? Part #5 

Having a Mental Health Conversation Bothers Me Use this 4-part model of M.I.N.D to have an effective mental health conversation. This is especially important when working from home. Importance of having a mental health conversation when working from home Sticky Learning Lunch Videos M: Struggling to be Productive Because You’re Working from Home? I: Help! Cabin Fever is Starting to Take Hold N: Confused about What to Wear When You are Working from Home? D: Working from Home – Lots of Time – Not Sure Where to Start? S: Working from the Kitchen Table and the Sofa will Drive You Nuts  E: It is Hard to Know How People Feel when they Work from Home T: The Tech You Use whilst Working from Home is Holding you Back  G: Frustrated Because You Know You Need to Coach Your People – Goal  R: Frustrated Because You Know You Need to Coach Your People – Reality O: Frustrated Because You Know You Need to Coach Your People – Options W: Frustrated Because You Know You Need to Coach Your People – Way Forward 1: Personal Development Plan – Not Sure What to Start? Part #1  2: Personal Development Plan – Not Sure What to Start? Part #2 3: Personal Development Plan – Not Sure What to Start? Part #3 4: Personal Development Plan – Not Sure What to Start? Part #4

Making Learning Stick & Making a Difference Discover 7 ways to help your people to achieve behavioural change, and make learning stick after a training course. Make your learning stick with our sticky learning lunch Sticky Learning Lunch Videos M: Struggling to be Productive Because You’re Working from Home? I: Help! Cabin Fever is Starting to Take Hold N: Confused about What to Wear When You are Working from Home? D: Working from Home – Lots of Time – Not Sure Where to Start? S: Working from the Kitchen Table and the Sofa will Drive You Nuts  E: It is Hard to Know How People Feel when they Work from Home T: The Tech You Use whilst Working from Home is Holding you Back  G: Frustrated Because You Know You Need to Coach Your People – Goal  R: Frustrated Because You Know You Need to Coach Your People – Reality O: Frustrated Because You Know You Need to Coach Your People – Options W: Frustrated Because You Know You Need to Coach Your People – Way Forward 1: Personal Development Plan – Not Sure What to Start? Part #1  2: Personal Development Plan – Not Sure What to Start? Part #2 3: Personal Development Plan – Not Sure What to Start? Part #3 4: Personal Development Plan – Not Sure What to Start? Part #4 5: Personal Development Plan – Not

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Give Your Presentations Oomph Use the ‘ONLINE POWER’ mnemonic to be a more powerful you online and a great online presenter. Give your presentations back their oomph Sticky Learning Lunch Videos M: Struggling to be Productive Because You’re Working from Home? I: Help! Cabin Fever is Starting to Take Hold N: Confused about What to Wear When You are Working from Home? D: Working from Home – Lots of Time – Not Sure Where to Start? S: Working from the Kitchen Table and the Sofa will Drive You Nuts  E: It is Hard to Know How People Feel when they Work from Home T: The Tech You Use whilst Working from Home is Holding you Back  G: Frustrated Because You Know You Need to Coach Your People – Goal  R: Frustrated Because You Know You Need to Coach Your People – Reality O: Frustrated Because You Know You Need to Coach Your People – Options W: Frustrated Because You Know You Need to Coach Your People – Way Forward 1: Personal Development Plan – Not Sure What to Start? Part #1  2: Personal Development Plan – Not Sure What to Start? Part #2 3: Personal Development Plan – Not Sure What to Start? Part #3 4: Personal Development Plan – Not Sure What to Start? Part #4 5: Personal Development Plan – Not Sure What to Start? Part #5 

Having a Mental Health Conversation Bothers Me Use this 4-part model of M.I.N.D to have an effective mental health conversation. This is especially important when working from home. Improve your mental health when working from home Sticky Learning Lunch Videos M: Struggling to be Productive Because You’re Working from Home? I: Help! Cabin Fever is Starting to Take Hold N: Confused about What to Wear When You are Working from Home? D: Working from Home – Lots of Time – Not Sure Where to Start? S: Working from the Kitchen Table and the Sofa will Drive You Nuts  E: It is Hard to Know How People Feel when they Work from Home T: The Tech You Use whilst Working from Home is Holding you Back  G: Frustrated Because You Know You Need to Coach Your People – Goal  R: Frustrated Because You Know You Need to Coach Your People – Reality O: Frustrated Because You Know You Need to Coach Your People – Options W: Frustrated Because You Know You Need to Coach Your People – Way Forward 1: Personal Development Plan – Not Sure What to Start? Part #1  2: Personal Development Plan – Not Sure What to Start? Part #2 3: Personal Development Plan – Not Sure What to Start? Part #3 4: Personal Development Plan – Not Sure What to Start? Part #4 5: Personal Developmen

The Bid For Morrison’s Supermarket Join Andrew Grant and Darren A. Smith in the thirty-third episode of the Grocery Guru. They discuss the bid from United States private equity firm Clayton, Dubilier & Rice, of which Terry Leahy is a Board Member, to buy Morrison’s Supermarkets. But will Amazon now make a bid too? Join Darren and Andrew as they discuss the bid for Morrison’s supermarket You Can View the Full Bid For Morrison’s Supermarket Transcript Below Darren A. Smith: Welcome to episode 33 of the Grocery Guru. And we are here today with that guru, Andrew Grant. How are you? Andrew Grant: Yeah, morning Darren. Yes, very good. Thank you very much. Darren A. Smith: Now, we’ve both had the lurgy, but that’s not why we’re on video, to tell everyone we’ve had the lurgy. Andrew Grant: No, I think you’re right. As I think you put it, we’ve done so little social interaction in the last 15 months. At the minute, you actually come near anybody else, you catch something. Darren A. Smith: Does seem that way, does seem that way. But more interestingly, for our viewers out there, what’s in our postbox, mail bag, on your lips, on your mind today? Andrew Grant: Well, there’s only one big news in the world of grocery today, I’m sure nobody’s missed it. But it’s the possible bid for Morrisons. Interestingly, we’re doing this a couple of days late. It’s Monday morning. The news broke Friday, that… What are they called? Clayton Dubilier & Rice? American venture capital group. Best known for floating B&M, Home Bargains. Darren A. Smith: Oh! I didn’t know that. Okay. Andrew Grant: And have got ex Tesco CEO Terry Leahy on their board. So, they’ve got a bit of knowledge and a bit of experience. But yeah, that news broke Friday evening. And this morning, Morrisons’ shares have gone up over 30%. Darren A. Smith: So, the news is that this venture capitalist, what do they want to do? I know you know this. Andrew Grant: Well, interestingly the supermarkets are incredibly good value. We’ve talked so many times in these sessions of how well we did over the pandemic, et cetera. But that hasn’t been reflected in their share prices. Darren A. Smith: No. Andrew Grant: And there was an article I read yesterday, to say that Morrisons’ share price prior to today, was the same as it was 20 years ago. Darren A. Smith: Wow! Okay. Andrew Grant: So, all that effort, hard work by 115,000 people wh

Improve Your Communication Skills Join Andy Palmer and Darren A. Smith in the third episode of the Weekly Training Booster. This episode is about how to improve your communication skills using HBDI. Know someone that you just can’t seem to communicate with effectively? I bet you are speaking a different ‘language’. Episode 3 discusses how to improve your communication skills You Can Read the How to Improve Your Communication Skills Episode Transcript Below: Darren A. Smith: Hello, and welcome to the Weekly Training Booster. We’re week three and our booster this week is Andy. Andy, how you doing? Andy Palmer: I’m good. Thank you. Yeah, I’m good. So we’re talking about how to improve your communication skills. Darren A. Smith: We are. So how to improve your communication skills. I’m interviewing this week. I’m asking Andy because it’s his specialist topic, and we’re particularly talking about it around HBDI, a psychometric test, but let’s come back to that. Andy, how to improve your communication skills. Where would you start? Andy Palmer: Good opening question. Where would I start? I think I would start with understanding the simplicity of communication. I think all too often people are far too motivated to complicate stuff and say too much when actually just sometimes that whole principle of less is more, getting to the point and being absolutely clear on the message you’re trying to deliver. Darren A. Smith: Yep. Absolutely agree with that. You hear people influence and communicate by repetition. Ah, it drives me nuts. They keep telling you the same thing. All right. So let’s build into communication. You’re an expert in HBDI. What the hell is that? Andy Palmer: All right. HBDI, so the HBDI is the Herrmann Brain Dominance Instrument. It’s a psychometric tests. You will have heard of many of the Myers-Briggs, Belbin. There’s a whole host of them, all particularly good in their own individual way. For me, I favor the Herrmann profile, the HBDI profile because it’s incredibly easy to understand. And once you’ve understood it, it’s incredibly powerful and simple in how you then apply it. So the understanding and the thinking behind it is that we have four quadrants of our brain. So it’s a metaphoric model. It’s an incredibly complicated pieces of kit that we’ve got upstairs. But actually where it starts to understand these, the differences between our left-hand and our right-hand hemispheres and then our upper and lower parts of our

Preliminary GSCOP Survey Results & Sainsbury’s Range Reset Join Andrew Grant and Darren A. Smith in the thirty-second episode of the Grocery Guru. They discuss the preliminary results of the latest GSCOP supplier survey, whilst the announcement of the Groceries Code Adjudicator’s concern about Sainsbury’s range reset and how they are dealing with their suppliers. Preliminary GSCOP survey results You Can View the Full Preliminary GSCOP Survey Results Transcript Below Darren A. Smith: Hello, and welcome to episode 32 of The Grocery Guru. We are here with that guru. That is Andrew Grant. Andrew, how are you? Andrew Grant: Morning, Darren. Yes, very well. Enjoying this lovely, lovely weather we’re having. Darren A. Smith: We are having lovely weather. So now lovely weather, moving on to regulatory stuff. There’s a lot going on in the media right now, The Grocer and others, and I think you’re going to tell us more about it. Andrew Grant: Yeah, no, we’re always trying to keep up with what’s happening out there in grocery world. And this week, it is quite interesting, you feel sorry for the politicians sometimes, or maybe you shouldn’t, but they go from hero to zero in a flick of a finger. I think with this government it’s been the other way around; they go from zero being blamed for the whole pandemic, even though I don’t think it was quite their fault, to now suddenly being heroes because of the success of the vaccine rollout. And the flip of that is the grocers, as we’ve been reporting for the last 30-odd episodes, I mean they really pulled out every stop during the pandemic; they kept the nation fed, they’ve kept us safe, they’ve spent gazillions on repurposing their stores, et cetera. And what happens the minute we’re now seeing light at the end of the tunnel of the pandemic, Morrison shareholders veto David Potts’s bonus, I’m sure a very well-earned bonus. So yesterday 70% of the shareholders vetoed his bonus for all the hard work that they praised him for during the pandemic and then the Grocery Code Adjudicator, Mark Davis, the new kid on the block- Darren A. Smith: Mark White? Andrew Grant: Sorry, Mark White, sorry. Yes. Mark White. Where did Mark Davis come from? Mark White. Yeah, he published his Annual Supplier Survey, praising Sainsbury’s for topping Aldi to the top of the tree. So ever since the survey has been done, Aldi had been top of the tree. Sainsbury’s number one this year; 97% compliance, accor

Supermarket Cost Price Increase Join Andrew Grant and Darren A. Smith in the thirty-first episode of the Grocery Guru. They discuss increasing costs for suppliers. From diesel to cargo costs, to minimum wage labour. Whilst the supermarkets slug it out in a potential price war. And, all of this whilst everyone in the supply chain tries to recover Covid costs. Whilst covid costs are still here, suppliers are increasing their costs You Can View the Full Supermarket Cost Price Increase Transcript Below: Darren A. Smith: Hello and welcome to Episode 31 of the Grocery Guru. We’re here with that guru, Andrew Grant. Andrew, how are you? Andrew Grant: Good morning, Darren. Yes. Very good. Thank you very much. Darren A. Smith: Good. Good. All right. Short week, this week. We’re Friday. What’s been happening in the world of grocery this week? Andrew Grant: Yeah. Something that I picked up on through the various news feeds we get access to, the nasty word inflation. Darren A. Smith: Oh, okay. All right. Andrew Grant: And a bit of a perfect storm brewing, I think, for grocery suppliers in that just about everything seems to be going up in price or is in severe shortage. Darren A. Smith: Okay. If I take you back to the ’80s, there were price increase negotiations every year and they always went up about 3%,4%, 5%. The supplier asked for 11, we got it down. Okay. Now, what’s happening is we got inflation coming again, but it’s not the typical round that used to happen, is it? Andrew Grant: No. It’s going to be really awkward, I think, for the poor old suppliers out there. Remember, everybody’s trying to recover from this pandemic. Not only if you look at global food commodity prices, whether it’s wheat or soya bean or whatever, they’re in orbit. Well, actually, what worries me is, it’s all those ancillary costs that buyers are really, really good at swiping away are going up like nobody’s business. The price of a shipping container from China, $1,700 to $8,000. Darren A. Smith: Wow! Andrew Grant: That’s a six fold increase. Darren A. Smith: Yeah. 100% increase. Wow. Andrew Grant: All of us have probably had to fill our car up for the first time in a year. That’s gone up from what, about $1.08 for diesel to $1.28 plus? Darren A. Smith: Yeah. I think there was a point where Morrisons got it below a pound. But yeah, it’s up now. I think I saw it yesterday, $1.38. Yeah, diesel’s up. Andrew Grant:

Improve Your Time Management Skills Join Andy Palmer and Darren A. Smith in the second episode of the Weekly Training Booster. This episode was about how to improve your time management skills with frogs, badgers, and woolly mammoths. Plus, the 7 hurdles of time management. Episode 2 discusses how to improve time management skills You Can Read the How to Improve Your Time Management Skills Episode Transcript Below: Andy: Good stuff. Okay. Welcome to this week’s MBM weekly training booster. Good afternoon, or good morning, depending on when you’re watching this video. I’m Andy from MBM here with my colleague Darren. Today, we’re talking about how to improve your time management skills. So for me, this is certainly the skill that unlocks all others. If we get this stuff right with a solid foundation to our core time management principles, everything else just magically falls into place. So let me throw that out there. Darren, how would you more better define time management? Darren A. Smith: Time management for me is the king of skills. It’s the key that unlocks the door. If you can get this one wrong, you can be a great influencer, a great negotiator, all those things, but if you haven’t got any time managed, then A, you don’t really know what you’re here trying to achieve ultimately, and B, you probably can’t do it because you’re all over the place. And you don’t look like a credible confident leader. You’re not really prepared for your negotiations. Your [inaudible 00:01:05] is done, but it’s natural, it’s not prepared, it’s not improved. So for me, it’s the key that unlocks all the doors. And it’s the one that a lot of people chase and never get right. Andy: Okay, cool. And if I was to throw it out there, just because I find it a little bit contentious. You can’t manage time, but you can manage the things that you do within that time. What’s your view on that kind of thinking? Darren A. Smith: Well, I love the phrase that goes time flies, but the good news is you’re pilot. Which is quite nice and that suits my right brain thinking. If I had my way I’d call it stuff management, not time management. Because you cannot manage time, you can only manage all the stuff. And when I say all the stuff, in our head, we don’t have work and home, we have things. So you have to manage both the home and the work stuff together. So when you’ve got a to-do list, it has a home and work on it. It’s not like, I’m at work, I’m at home. And particularly now that we’re all mostly working from home, although we might go back, it&#

Improve Your Negotiation Skills Join Andy Palmer and Darren A. Smith in the first episode of the Weekly Training Booster. This episode is about how to improve your negotiation skills with better preparation. Darren and Andy discuss using the squaredance, being more ambitious, and knowing that there are 8 methods of resolving conflict. The first episode of the Weekly Training Booster with Andy and Darren You Can Read the How to Improve Your Negotiation Skills Episode Transcript Below: Andy Palmer: All right. Good morning. Welcome to MBM’s Weekly Training Booster. Over the next few weeks, we are going to be covering a whole host of soft skills. Here at MBM, the home of Sticky Learning, we are looking to improve those soft skills that you’ve got, very practically and pragmatically in the workplace. I’m Andy from MBM. My colleague here is Darren, and today we are going to talk about how to improve your negotiation skills. So our Weekly Booster is how to improve your negotiation skills. Darren, let’s kick off. For you, what is negotiation skills? Darren A. Smith: Negotiation skills. Yeah, it’s a question we get asked a lot and we have over the last 20 years of training. Most people think that when they haggle, they’re negotiating. They’re not. They’re not. There are eight ways of resolving conflict. The one I’m going to talk about right now is haggling versus negotiation. So, you know when you go to a market, a foreign market, and you buy a pair of Roy-Bans. And Roy-Bans, you got them for €5 and they’re worth about €900; they’re not. Haggling is you start here, I start here, we meet in the middle. That is not negotiating. That is one valid form of resolving a conflict, but haggling and negotiating are different. Negotiation is where we are discussing and we have more than one variable. So haggling is one variable, price, negotiation is one, two, three, four, five variables. Andy Palmer: Awesome. Brilliant. Great overview. You mentioned eight stages, eight stages to negotiations and how you can improve those negotiation skills. Can you give us a flavor for some of them? Darren A. Smith: Okay. There are eight methods of resolving a conflict. So we’ve got haggling, negotiation, surrender, where you just give in, normally with the kids, we’ve got problem solving, we’ve got unilateral action, and so on. So there are eight, but the one we’re really talking about today is negotiation. And we have to be careful when we think we’re “negotiating” … hate doing that … where it’s normally we’re either haggling or we’re problem solving. They’re both a

The Rise of Rapid Groceries Join Andrew Grant and Darren A. Smith in the thirtieth episode of the Grocery Guru. They discuss Rapid Groceries – The Rise of 10-minute Window Deliveries by 8 Start-Ups. Plus, the moves by Tesco and Sainsbury’s with ‘Whoosh’ and ‘Chop-Chop’, to compete. The rise of 10-minute window deliveries You Can Read the Rapid Groceries Episode Transcript Below: Darren A. Smith: Hello, and welcome to Episode 30 of the Grocery Guru. We’re here with our guru, which is Andrew Grant. Andrew, how are you? Andrew Grant: Morning, Darren. Happy, happy new week. Darren A. Smith: Yes. A new week twice. We’ve just had a bank holiday. Andrew, what’s in the press at the moment around the world of grocery? Andrew Grant: Well, let me throw some words at you, Darren. See if they spark anything. Gorillas, fancy, wheezy, deja, zap. Darren A. Smith: Is that them calling? Andrew Grant: Jiffy. It was them calling, yeah. Zap, jiffy, deja, wheezy, gorillas, get here. Darren A. Smith: Okay. So what’s in my mind is animals with asthma. Andrew Grant: Oh, okay. Aren’t they all plays on fast, nippy, quick? I think that’s what they’re supposed to conjure up. But yeah, the world of rapid groceries. Darren A. Smith: Oh, okay. So we talked about this a few episodes ago, around there was one that Justin King had put some money into. Am I right? Andrew Grant: Snappy. Darren A. Smith: Snappy, right? Remember. Yeah, cool. Andrew Grant: I know a couple of weeks ago you were gently chiding me about getting a prediction wrong about Jack’s stores and Tesco Metros. Darren A. Smith: I certainly was. Andrew Grant: But I’m quite pleased that I picked up this trend, I don’t know how many episodes ago, and all of a sudden it’s like double feature in the Sunday Times. Darren A. Smith: Oh, okay. Okay. Yeah, you picked up on snappy and Justin King made an investment, I think of a hundred thousand pounds, and we talked about short windows, weren’t we? Narrow windows. Andrew Grant: Yeah. But the crazy thing is 19 billion of venture startup money has gone into these businesses in the last five years. Darren A. Smith: Wow.

In this episode, I address an important topic for working mothers (and yes, aunties too): teaching children conflict resolution skills! I talk about 5 ways in which any mother/caregiver can support the little ones in their lives. Of the many tips I provide, I specifically love "forgive your children" the most. Why? Because I had to walk a path of deep forgiveness of motherhood and yes, even of my son in order to authentically teach him how to forgive. It truly was my saving grace. Be sure to join us for the upcoming 2021 21 Days Negotiation Challenge! Join the We Resolve to Win Negotiation Challenge! Social Media: @weresolvetowin Interested in being a guest? Want work 1:1 on your specific salary situation? Email elizabethgo[at]weresolvetowin.com Be sure to SHARE and RATE this episode! Thank you! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/weresolvetowin/message

Conflict is inevitable, in part because we are such unique creatures. Our individual experience, biology, and education, all intertwine to create the values and ideas that run our lives. Listen on Apple Podcasts.

Join the Sunshine Parenting PATREON squad for bonus perks, including bonus podcast episodes and exclusive posts and resources! Join Audrey's email subscriber community for resources and ideas for happier, more connected families.  This week on the podcast, hear directly from my kids about their thoughts about my parenting. My guests are my oldest and youngest kids, Gretchen (age 26) and Owen (age 17). They happen to be the only two of our kids at home with us during quarantine. We talk about life at home together during COVID, how my parenting has changed over the years, and their thoughts on rules, fairness, screen time, early bed times, siblings getting along, independence, and much more. BIG IDEAS • Parenting can get more "relaxed" over the years so that sometimes kids in different birth order positions have some different experiences. • Understanding different family member's personalities can help you better understand areas where there are repeated arguments and learn how to better respond to each other. • The oldest child often feels the burden of doing everything first and not having anyone to "follow." • Sleep is so important! • Seek support and advice from parents with kids your oldest child's age so that you can better understand and relate to what they're going through. Photo Gallery LINKS & RESOURCES • Ep. 135: Advice & Ideas from Teachers During COVID-19 • Ep. 82: Sibling Conflict, Part 1 • Ep. 86: Conflict Resolution Skills for Siblings (and Everyone Else!) • Ep. 104: Know and Love Yourself AND Your Kids with Meredith Monke • Ep. 34: Advice on College, Transferring, and How to Support Your Kids with Their Decisions with Charlotte Monke • Ep. 139: Doing Life with Your Adult Children with Jim Burns • Raise Thriving Kids QUOTES • Audrey: "I actually went to boarding school for high school and I really credit that experience with why I even ended up wanting to run a camp." • Gretchen: "I remember when I was 13, almost every PG 13 movie I watched was researched beforehand if I was going to go to the movies with friends, I felt like there was more investment in what I was going to see." • Gretchen: "Even when I did have a phone, I remember truly keeping it off all day at school, all through high school and middle school, unless I needed to contact anyone. But because it wasn't a smartphone, it was purely for communication." • Owen: "I remember the big thing was probably limiting screen time on the computer. When I would come home from school, it would just turn off after 30 minutes." • Owen: "Video games, I think for a while I had my video games screened before I could buy them." • Audrey: "One of the things all parents really want is for their kids is to at least eventually get along." • Gretchen: "Historically, it's like a ton of teasing, which fortunately I've turned out fine." • Owen: "There's a lot of advantages. I think there's, what I just feel like, there are a lot less rules." • Audrey: "Do you think there might be a correlation between being more responsible and mature and independent because you had these older siblings?" • Gretchen: "I feel like because you're just dragged around in the car so much. I feel like you do need to be a more flexible person when you're younger." • Audrey: "Well, you guys both know how important sleep is, right? If there's anything I've taught you in life, don't you feel better with a good night's sleep?" • Gretchen: "The positives would for sure be reading every night and consistent family dinners, at least for some days of the week, depending on what works for people." • Gretchen: "And for sure bedtimes too, at least when people are younger, I can't think of a major parenting fail." • Audrey: "It tends to be a firstborn thing, I think, although not, I'm sure it's not always, but really trying to set a really high standard." • Owen: "We stay connected. It's just I'd rather be at school." • Gretchen: "It's been awesome. I think as someone who lived very independently for seven or eight years, I was very surprised by how much I love being home. And I love having this time with my parents and my brother. It's just such a unique opportunity that oftentimes you don't get in the middle of your twenties, to have family time again. So I'm definitely appreciating it and not planning on leaving anytime soon." • Audrey: "Selfishly, I'm really enjoying it too, but mostly I feel bad for Owen because I know it's not as enjoyable for him." • Owen: "It's not terrible." • Audrey: "'It's not terrible.' By the way, that's like the highest form of a compliment from a 17-year-old." IF YOU ENJOYED THIS EPISODE, YOU MIGHT ALSO LIKE... Raise Thriving Kids Parenting Course Ep. 139: Doing Life with Your Adult Children with Jim Burns Ready for Adulthood Check-List for Kids Who's Not Ready for College? ONE SIMPLE THING This week's One Simple Thing tip is to set short term, one-week goals rather than lofty, year-long ones. MY FAVORITE Siblings Without Rivalry: How to Help Your Children Live Together So You Can Live, Too, Adele Faber & Elaine Mazlish SUBSCRIBE TO SUNSHINE PARENTING THANKS FOR LISTENING! If you enjoyed this episode and know of others who would be encouraged by the ideas we talked about, please share! Would you consider leaving a review for the Sunshine Parenting Podcast on iTunes? Reviews are very important for helping podcasts find their audiences, and I would love your support in helping people find Sunshine Parenting! Would you like access to bonus podcast episodes & resources? Join my squad on Patreon! Audrey

Looking for strategies to teach conflict resolution skills to kids?In this episode you will learn strategies for teaching conflict resolution skill to kids. The episode walks you through a conflict resolution process that involves, taking time to calm down, listening to each other's point of view, identifying things we can agree on, identifying things we disagree on, brain storming a solution, and moving past a conflict. Throughout this episode I walk you through the activities I use to teach this process explicitly to students. You can teach these skills to your whole class using the activities described or you can use them in a small group. The activities are engaging and teach the conflict resolution process explicitly to your students. In this episode I also talk about my full comprehensive unit for teaching conflict resolution skills to kids. The unit includes the guided lessons, engaging activities, and supporting materials discussed in the episode. Get the full conflict resolution unit here!!!Need more information on the conflict resolution unit?This conflict resolution unit is perfect for busy teachers, counselors, or school psychologists who are looking to incorporate social skills lessons an activities with their students. The lessons are low prep and come with step by step directions for anyone using them. They can be done with the whole class or in small groups or centers in the classroom. Counselors and teachers can use the conflict resolution lessons and activities in their small groups.Seven conflict resolution lessons that cover the following topicsLesson 1: What is a conflict?Lesson 2: How to Resolve a Conflict Step 1: Taking some time to calm downLesson 3: How to Resolve a Conflict Step 2: Listening to other’s point of viewLesson 4: How to Resolve a Conflict Step 3: Identifying things we agree onLesson 5: How to Resolve a Conflict Step 4: Identifying things we disagree onLesson 6: How to Resolve a Conflict Step 5: Brainstorm a solutionLesson 7: How to Resolve a Conflict Step 6: Moving past a conflictThe lesson includes a flipbook that corresponds with lesson one. This lesson also includes a conflict resolution workbook that corresponds with the remaining lessons. In addition, prepared scenarios are included for use when working through the workbook. There are five scenarios you can use with your students so they have repeated practice with this skill set and can build strong conflict resolution skills!Classroom visuals that come in black and white so you can print them on paper that corresponds with your classroom colors or theme and in color.This unit comes in print and digital versions.The print version comes in a (non-editable) pdf format. This makes it easy and low prep for teachers. Everything is done for you, all you have to do is print the social skills lessons and activities for your students. Follow the lesson and instructions and your students will find the activities fun and engaging!Join the Teaching Behavior Together CommunityJoin the email list for weekly emails, monthly freebies, and alerts for sales and new products. (Click Here)Visit my website for more strategies and interventions you can use daily in your classroom. (Click Here)Follow me on Instagram for daily behavior and social emotional learning tips (Click Here)Follow me over on Pinterest for all things behavior and social emotional learning

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While many of us wish we lived in households or worked in organizations free of disagreements, the reality is that conflict is a part of work and life, in general. Knowing this, it's important to understand how to navigate these disputes with integrity and a cool head.  In today's episode, I share the 14 tips outlined by Swetha Amaresan's in her article "14 Conflict Resolution Skills to Use with Your Team and Your Customers." These tips are useful in not only a professional setting, but also in personal relationships and friendships. Listen and let me know some skills that have helped you to overcome disagreements.  Let's get into it.

Everyone has conflict. It's an inevitable part of life. Most people avoid conflict all costs. A few use it to intimidate and manipulate others. There is a healthier, happier choice when it comes to conflict. Learn how you can transform conflict into creative solutions with our guest Jonathan Miller. Jonathan is a leadership coach and “conflict transformation specialist.” (And yes you’ll have to listen to the show to really know what that means)TAKEAWAYS FROM THIS EPISODEConflict is a natural and normal part of life. Relationship conflicts are an inevitable phenomenon of life. And most of us do a lot to avoid this thing. But that’s not very helpful nor conducive to growth.Conflict CAN BE the catalyst to new, amazing, creative solutions.Partnership Mindset - How can we work together to solve the problem that’s getting in Our way.Moving from “Me vs You” to “Us vs The Problem”Self-talk is critical to curb doubts and fears that keep us from action and growth All growth and success come from getting out of our comfort zone.SHOW LINKSLink to the Mindful Communication PodcastLink to Jonathan’s free 4 part video series on how to “Transform Any and All Conflict in Your Life” @ https://www.mindfulcommunication.meWHAT WE DOWe show you how to turn ideas into daily action to create lasting change, no matter how full your plate is. You already have all the info you need. It's time to ACT!We help you build confidence by...Providing ideas you can easily put into practiceKeeping promises to yourselfTaking daily steps forwardCreating habits that improve your life and move you forwardWHO WE ARETwo family guys who show you how to put simple ideas to work in your busy life for better results. We are the action guides. Turning ideas into results through daily action.We believe in changeWe believe in the power of compounding daily habitsWe believe you can become the best version of yourself by acting with intention FOR MORE GREAT IDEAS - CONNECT, FOLLOW, SUBSCRIBEPodcast: Apple | Spotify | Google | WebsiteFacebook: @ideagympodcastInstagram: @idea.gymEnjoyed this episode? Subscribe and leave us a review. We're always working to get better and love feedback. Connect with us on social media or send us an email at hello@ideagym.info. We can't wait to hear from you.What idea are you going to put to work today?

In this episode we talk to Sarah Linage-Denney all about how to manage conflict and come to a resolution. Remember it only takes one person to shift the dynamic to get you to a yes. Sarah's Bio At Kin Space, we exist to improve the world of work. We do this through creating healthier workplace interactions through guided interactive learning experiences.I believe in working environments where all individuals advocate as much for one another as they do the company’s purpose.Through my experience with and research across an array of industries, I have observed a universally causal link between organisational culture and people performance.As founder of Kin Space, I apply my expertise in the presentation and facilitation of empathy building and behaviour change programs across executive and operational teams using VR (Virtual Reality).Our interactive learning environments depict and replicate “real world” scenarios and outcome-focused experiences to deliver increased knowledge and understanding, behavioural change and application.A selection of clients include Haynes Group, NTUC Income, Equal Reality, and James Hardie.Enhancing self-awareness, emotional intelligence and soft skills via our behaviour modification learning programs and tools, we strengthen cultures through trust-building and an increased sense of belonging and contribution.As a result, your people will perform better, advocate company culture, and ultimately stay with you longer.Additionally sitting on the Board of Directors for NFP Bridging Lanka, I work directly with this team, facilitating organisational alignment in an emergent and dynamic landscape.Sarah's LinksWebsite Kinspace BlogInstagram TwitterLinkedIn - Kinspace LinkedIn - SarahOur Courses Recovering from Ground Zero CourseEssential 8 Finding Your Why

What is Conflict Resolution? Definition: Conflict resolution is a way for two or more parties to find a peaceful solution to a dispute or disagreement between them. Disputes can be for almost any reason: personal, financial, political, or emotional.There are 4 D's within every type of conflict as Matthew Brickman and Sydney Mitchell explain for those who may have conflict in their life and wish to find the most peaceful solution to resolve it.Their advice will help you deal with: • Divorce (contested/uncontested with/without children, property, assets, debts) • Parental Rights • Paternity Cases and Rights • Parenting • Child Custody (Timesharing) • Alimony and Spousal Support • Child Support and Arrears • Document Assistance • Visitation • Prenuptial & Postnuptial Agreements • Post-judgement Modifications • Family Disputes • Business & Contract Disputes • Employment: Employer/Employee Disputes • Real Estate: Landlord - Tenant Disputes • In-person Mediation • Online Virtual MediationIf you have a matter, disagreement, or dispute you need professional help with then visit iMediate.com - Email mbrickman@ichatmediation or Call (877) 822-1479

This week we cover topics like fucking your professor, dating with anxiety, and having conflicting communication styles.Our spotlight topic and Toolbox resource are combined to go over Conflict Resolution Skills.In the Spotlight section we go over the psychology behind Conflict Resolution Skills.In the Toolbox section we go over actionable items and how to put this into action.Reference link:https://www.therapistaid.com/worksheets/relationship-conflict-resolution.pdfInterested in any of the books we have mentioned in the podcast?Go to audibletrial.com/headoverfeels to get One Free Audio Book and One Free Month Trial of Audible!Submit your burning questions at www.headoverfeelspod.com/contactInterested in one-on-one coaching with us? Go to www.headoverfeelspod.com/coaching for more info!Facebook: /headoverfeelspodInstagram: /headoverfeelspodSupport us: paypal.me/headoverfeelsSupport the show (http://paypal.me/headoverfeels)Support the show (http://paypal.me/headoverfeels)

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If you want to improve your communication and build stronger relationships and stay tuned because this episode is for you. Today's guest, Jenn Whitmer, is passionate about helping people learn how to resolve conflict in a manner that fosters communication and helps strengthen relationships. I've experienced conflict just like everybody has in both my personal as well as my professional relationships. Over the years, I've learned that there are many different ways to go about managing these types of situations and this is exactly what I'm going to be talking to Jenn about on today’s show. Jenn Whitmer is a coach, author, and speaker that shows people how to resolve conflict in a way that helps foster communication with over 20 years of experience. Jen loves helping people communicate through difficulty so they all come out stronger on the other side. She shared with us some of her favorite strategies sourced from her own experience on this episode. Watch, listen or check out the transcript to get our full conversation. Don’t forget to stop by http://www.corrielo.com/effective-communication-techniques, where we answer questions you may have about the episode. If you enjoy this video, don’t forget to subscribe and get even more inspirational tips, resources, and interviews for leading a more emotionally fulfilling life at http://www.corrielo.com. Like these interviews? Watch even more of them here https://www.youtube.com/playlist?playnext=1&list=PL2iLLfzM7QKEU9_8o346wWKRSwofQdB4o&index=1. Jenn Whitmer Bio: Jenn speaks, writes, and coaches with joy, asking big questions that lead to big dreams and big ideas, always finding a way of being and doing in the world that is healthy and effective. Usually, that means laughing. This is what she loves to do: help people communicate and resolve conflict in ways that promote connection and flourishing. With more than 20 years of experience in teaching, coaching, and connecting all kinds of people, she has found all her experience and education have led to a lot more learning. Specializing in interpersonal conflict resolution—in real life and in the online world— Jenn loves helping others communicate through difficulty so they are more connected and whole on the other side. Jenn has graduate training in music education, theology, and leadership along with a Master of Arts in communication and culture from Webster University. Jenn lives in St. Louis, Missouri with her husband, Michael, their four kids, and a cat that puts up with them all.

If you love the Amerikan Therapy Podcast send us a text and join us on the couch. Text us at +1 (202) 800-2355 and let us know what topics you want us to cover. Be ready because we might ask you to be a guest on the show. In this episode of Amerikan Therapy our host Sasha and Starr discuss how they navigated through a recent major conflict with each other. This show turns the focus on the host and how they themselves are implementing the therapeutic methods and strategies learned through the show. Show Psychiatrist, Dr. Royster, MD is joined by psychologist Dr. Krystal Stanley, Ph.D. and organizational design coach Olu M. Burrell, MSOD/PCC to help mediate said dispute and give our listeners tips and skills to better navigate their personal conflicts. What Is Conflict Resolution?Conflict resolution is the process by which two or more parties reach a peaceful resolution to a dispute. Conflict may occur between friends, business partners, co-workers, or between supervisors and subordinates, or between service providers and their clients or customers.Some conflicts are essentially arbitrary, meaning it doesn’t matter who “wins,” only that the problem is resolved so everyone can get back to work.Some conflicts reflect real disagreements about approach and rules of engagement.The Conflict Resolution Process:Recognition by the parties involved that a problem exists.Mutual agreement to address the issue and find some resolution.An effort to understand the perspective and concerns of the opposing individual or group.Identifying changes in attitude, behavior, and approaches by both sides that will lessen negative feelings.Recognizing triggers to episodes of conflict.Interventions by a truly impartial third party.A willingness by one or both parties to compromise.Agreement on a plan to address differences.Monitoring the impact of any agreements for change.Support the show (https://www.patreon.com/AMERIKANTHERAPY)

In Episode 93, I interview Dr. Alicia La Hoz, a Licensed Clinical Psychologist, Founder, and Executive Director of Family Bridges. Dr. La Hoz works with the Latino community in the Chicagoland area, where she leads her team in developing and coordinating Family Bridges comprehensive marriage and relationship programs. Away from the office, she spends her time with her two inquisitive children and devoted husband, exploring nature, visiting museums, and building lego-masterpieces. We talk about why she started Family Bridges USA and about the incredible work that they are doing to solve problems of the culture by helping people learn relationship skills. BIG IDEAS People need to learn to develop relationship skills and good attachment to others in order to lead healthy, happy lives. Family Bridges inspires individuals, couples and families to invest in their relationships' wellbeing. Marriage and relationships really do matter. Instilling a message of self-efficacy is very helpful for people living with difficult circumstances. By having goals in mind, you can overcome the obstacles you face in life. The power is within you to reach your potential. Family Bridges and their affiliates offer these services around the U.S. and the world. They provide relationship education workshops in schools, businesses and churches, and throughout the community. They are also active on social media, sharing messages on relationship topics from forgiveness to communication to conflict resolution, in English and Spanish.   QUOTES ALICIA: "We ask, 'What can we do that would be preventative to help young people know what they want for their life? What's their North Star?'" ALICIA: "There are a lot of very simple things that we can apply, amazing research and tips. How do we get it into the hands of people before they end up in the foster care system or victims of domestic violence?" AUDREY: "I love that. Get people set up so that their relationships that start off well, with healthy attachments." ALICIA: "We would love people to aspire for something bigger than themselves and so we're trying to promote a message of hope. We all need hope." ALICIA: "We want to be able to get a message of hope out there. Yes, maybe current circumstances are dark but there is light at the end of the tunnel. Just continue to persevere. We want to be able to tell that story through the lens of so many people that have come before us that have overcome one thing after another. And in spite of their dire circumstance, they're stronger for it." ALICIA: "We can feel encouraged, built up and just have a sense that things can work out. Then that, in turn, can have a ripple effect in our communities." AUDREY: "While lack of hope is related to mortality, drug overdose and suicide, an optimistic outlook impacts marriages, finances, and less risk-taking behaviors. I so believe in that message of promoting more optimism, even among people who aren't naturally optimistic. We can help our kids develop that." AUDREY: "When you feel like you can do something, you can overcome. That hope is very powerful." ALICIA: "What we mean by self-efficacy is that there are different hurdles in life that you're going to face, yet you can overcome them by having some goals in mind. It is within your realm of control to achieve them." AUDREY: "It is so encouraging that you're not only doing your own workshops, but you're empowering more people and spreading the message through your training model." ALICIA: "If we run ourselves out of a job in that city or community, then we are doing a good job!" RESOURCES Trainings Available through Family Bridges A Better Me “A Better Me” training provides resources, lessons, and activities for teaching children how to make smart decisions, problem-solve and communicate effectively. Tailored for children ages 4 to 12, this curriculum teaches kids how to apply social-emotional learning skills and ethical values in everyday situations. GROWTH: Professional Development This curriculum provides companies with solutions for relational wellness by empowering employees with valuable skills and boosting their morale. Our curriculum provides training that encompasses team building, problem-solving, conflict resolution, communication skills, stress management, and leadership development. Strong Parents, Strong Schools This curriculum motivates parents to raise successful children and teens by teaching them strong character development skills, relationship smarts, giving them a desire for community-engagement, and instilling an aspirational vision for them to succeed academically. To request a training for your business or organization call 877-412-7434. https://www.facebook.com/familybridges Listen to Audrey's interview on the Family Bridges Podcast: The Struggle is Real: Modern Parenting: "School's Out" The Dibble Institute Family Bridges YouTube Channel Tina Payne Bryson, Ph.D. RELATED POSTS & PODCASTS If you enjoyed this podcast, listen to Ep. 31: Listen: 5 Simple Tools to Meet Your Everyday Parenting Challenges Ep. 86 Conflict Resolution Skills for Siblings (and Everyone Else!) Coaching Your Child to Better Social Skills   Join Audrey for her Summer Read-Along of her new book, Happy Campers: Audrey invites you to pick up a copy of her book, Happy Campers, 9 Summer Camp Secrets for Raising Kids Who Become Thriving Adults and join her, on the Happy Campers facebook group this summer, as she goes through one secret per week, each week of July and August. For information about Audrey's summer read-along of Happy Campers, visit her website at www.happycampersbook.com. While you're there, click on the Book Hub link for tons of downloadable resources that go along with the book. You can pick up your copy of Audrey's book, Happy Campers, 9 Summer Camp Secrets for Raising Kids Who Become Thriving Adults, at Amazon, Barnes and Noble, IndieBound, Books a Million, Kobo, or wherever books are sold.

In today’s podcast, Episode 86, I continue my conversation with my friend Sara Kuljis about sibling rivalry. We talk about the 5 steps to conflict resolution and the essential skills that our kids need for positive and healthy relationships with their siblings. BIG IDEAS It seems that kids have their first conflicts with siblings, so… The post Ep. 86: Conflict Resolution Skills for Siblings (and Everyone Else!) appeared first on Sunshine Parenting.

It's easy to be positive and loving. It is much harder to deal with negative and contentious conflict. This episode will give you some basic skills to deal with conflict in your life.

Speaker: Tsipora Dimant This is the second session in a four-week series co-sponsored by Portland Community College and Multnomah County Library to develop and increase your professional skills. Discover the roots of conflict and the mediation skills needed to find effective solutions. Learn how to have discussions that are balanced, direct, and fair. Ms. Dimant authors a monthly column for the Oregonian newspaper on Mediation and Conflict Resolution. She is in the process of writing a chapter on Mediation for the Oregon Bar Association. Recorded Live at Central Library: October 11, 2018

In Episode 52, Sara Kuljis and I chat about ways to help our kids process experiences. The ideas work for post-summer camp debriefing but also for our kids' other adventures and experiences. Sara is a 20-year veteran camp director and parenting trainer who has great insights and ideas about parenting and counseling kids. Sara, with her husband Steve, owns and directs Yosemite Sierra Summer Camp, a Christian adventure camp for children ages 8 to 16 years old founded 45 years ago by Sara's parents Jim and Marna Slevcove. Together, the Kuljises also direct Emerald Cove Day Camp in San Juan Capistrano, a day camp that serves children from kindergarten through 4th grade. 9 Ways to Help Kids Process Experiences Plan time to rest/process. Listen to their stories. Look through photos together. Ask thoughtful questions: • What did you enjoy/love? • What was challenging? • When (not if!) you do it again, what will you do differently? Avoid "interviewing for pain" (Wendy Mogel). Bring home a ritual or tradition: • Flower Sundays • WOWs • Goodnight Song Continue with an interest that's been sparked (archery, guitar, etc.). Create a remembrance. Encourage kids to stay in touch with new friends. Books We Talked About Off the Clock, Laura Vanderkam Blessing of a Skinned Knee, Wendy Mogel             Blessing of a B-, Wendy Mogel Like listening to Sara and Audrey chat? Here are our other podcast episodes! https://sunshine-parenting.com/2019/04/ep-85-grit-is-grown-outside-the-comfort-zone-pegtalk/ Ep. 3: Raising Resilient, Independent Kids Ep. 7: Family Pace & Space Ep. 23: Peaceful Mornings Ep. 28:  Focusing on Our Kids' Strengths Ep. 37: How to Get Ready for Overnight Summer Camp Ep. 39: How to Handle Your Camper's Homesickness Ep. 57: The Importance of Adult Friendships Ep. 63: Growing Gratitude Ep. 77: Comparison is the Thief of (Parenting) Joy Ep. 82: Sibling Conflict, Pt. 1 Ep. 86: Conflict Resolution Skills for Siblings (and Everyone Else!)

In this episode I give you Tips, Tools and Long Term Projects that will engage and build Teamwork and Conflict Resolution Skills! --- Send in a voice message: https://anchor.fm/invitations-to-play---lea/message Support this podcast: https://anchor.fm/invitations-to-play---lea/support

AOIM Final October 28 2017 Conflict Resolution Skills LIstening by jenniferkonzen

AOIM Final November 4 2017 Conflict Resolution Skills How To Talk to Your Spouse by jenniferkonzen

In our first of two half-hour episodes this week, we try to figure out what happened to Episode 737, which requires us to increase our CONFLICT RESOLUTION SKILLS, develop a HEALTHY and SHARED META-NARRATIVE, and achieve EMOTIONAL and BEHAVIORAL RESOLUTION. Then we give America WHAT IT NEEDS: Simon's deep reportage on watching the Mayweather/McGregor fight at a movie theater with his father, his uncle's triumph at the Ironman Coeur d'Alene, an ESPN story about the NFL's CTE research project about jockeys, and the economic and gustatory disappointment of whiskey tastings. PLUS: Mike continues his desperate search for a moral relativism that permits him to watch football, Mikal keeps shouting the name Homer Jones, Dave breaks some college football injury news, and MUCH, MUCH MORE!!! Help us help you: @makeroom4sports on Twitter makeroomforsports@gmail.com

  Did you know that having a conflict or disagreement with someone could actually bring you closer to that person? Conflicts are often common yet many often lack the skill to resolve them. A conflict can be viewed as a serious disagreement, argument, dispute, clash or quarrel. Many indivuals try very hard to avoid conflicts. Yet others may constantly look to engage in conflicts. Whether one is having a conflict within themself. Or perhaps the conflict could be with another. The question is what is one to do? It is ok to disagree with another. However, why does the disagreement have to turn into a verbal argument, fight, loss of a job, break up of a relationship and in some cases death?  It also seems like today we are living in a society where there is constant disrespect. Being polite and effective communication skills is becoming a thing of the past. When individuals have the ability to resolve conflicts quickly and painlessly, mutual trust can develop and flourish. Let's learn how to respect one another. Express your wants and needs in a non- threatening manner. When one learn how to manage their emotions effectively and not personalize things then avoiding conflicts will not be necessary. Stop running from conflicts let's discuss how to deal with them. Join me and my special guest as we provide Conflict Resolution Skills to assist individuals as they engage in their everyday life. The conflict could be with themself, another, or within a relationship. Skills are important to have yet they need to be shared and utilized. All callers and situations are welcomed. The conflict will only fester if not addressed. A problem could also be considered a chance of a lifetime. 

For those folks with an anxiety disorder learning about conflict resolution is a two-fer, learning to being comfortable within ourselves.  to express what we want and need AND being able to navigate the wants and needs of other people. These are some of the resources that are accessible on the 'tubes. Resources Mentioned:  Scientific American article about the stagnation of mental health treatment. John Moe's The Hilarious World of Depression Podcast The Seven Drivers of Old Habits of Thinking at Mindful.org Conflict Resolution Skills from Helpguide.org Naomi Drew has a list of techniques for relationship based conflict resolution on her website, Learning Peace. Dr. Jennie Bryne video on 6 Steps on Conflict Resolution Life Care Work4Life Conflict Resolution Guide accessed via NOAA.gov If you're having suicidal thoughts, contact the National Suicide Prevention Lifeline for immediate help: 1-800-273-TALK (8255). Disclaimer:  Always seek the advice of a qualified health provider with questions you may have regarding a medical or mental health disorder. This podcast is intended for informational and educational purposes only. Nothing in this program is intended to be a substitute for professional psychological, psychiatric or medical advice, diagnosis, or treatment.

“Constructive Conflict” Ephesians 4:25-32 *4 Conflict Resolution Skills: 1. Be honest. (25) 2. Be peace-seeking. (26-27; Matt. 5:9) 3. Be kind. (29, 32a) 4. Be forgiving. (32b) *2 Action Steps: 1. Seek financial fitness. 2. Seek serenity.

Social media and the Internet are transforming society, providing new benefits but also new hazards. Some have suggested that online communication and collaboration may lead to decreased civility, mutual understanding, and communicative clarity, as compared with face-to-face methods. Such negative trends can occur, but are they inevitable? We have been investigating whether online communication tools can actually support more skillful communication and deeper mutual understanding, especially in situations involving conflict, controversial topics, or differences in goals and perspectives. Leah Wing serves on the faculty at the University of Massachusetts/Amherst. She has been a mediator and trainer for educational institutions, government agencies, and non-profits since 1985. She is the founding director of the Social Justice Mediation Institute. Leah, co-director of the National Center for Technology and Dispute Resolution, heads it's Art of Conflict Transformation program.  Tom Murray is a Senior Research Fellow at UMass with degrees in Computer Science, Educational Technology, and Physics.  He has been PI for several federally funded research grants. He has an interdisciplinary orientation and has published in the areas of deliberative dialogue, cognitive tools, inquiry learning environments, adaptive hypermedia, online collaboration, ethics education, applied philosophy, and knowledge engineering over 25 years.

Discover the roots of conflict and the mediation skills needed to find effective solutions.