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If you've ever wondered how self-perception can influence your journey to personal success, this conversation on the HIListically Speaking Podcast with guest Dr. John Demartini is for you. A world-renowned luminary in human behavior and emotional intelligence, Dr. Demartini will have you asking yourself, “How do I elevate my self-awareness?” But also inspire authentic living through balance and embracing both the inner hero and the bully within. Dr. Demartini shares his trauma-to-triumph stories that will leave you in awe. Including two powerful lessons he learned as a high school dropout from one of the world's most successful entrepreneurs of his time, to the words he lives by that have been the blueprint for humanity, wisdom, and love. ⁣   ⁣ ⁣CHAPTERS/KEY MOMENTS⁣ 0:00   Intro ⁣ 0:10    Human Potential Through Emotional Intelligence⁣ 03:38  Imposter Syndrome, the Ego for Authenticity⁣ 07:17   Self-Judgment and Behavior ⁣ 16:08  Lesson in Wisdom and Courage⁣ 21:54  Creating Original Ideas for Humanity⁣ 29:09  Free Masterclasses with Dr. Demartini⁣ 31:00  Essentials of Emotional Intelligence Book⁣ 32:50  Unlocking Your Inner Genius  ⁣ 38:47  Self-Talk for Success⁣ 42:48  Authenticity and Self-Acceptance  ⁣ 46:25  The Power of Gratitude and Love⁣ 56:28 Life's Balance and Self-Confidence⁣ ⁣ CONNECT WITH DR. DEMARTINI ⁣ https://drdemartini.com/ or @drjohndemartini⁣ ⁣ Essentials of Emotional Intelligence Book (available on Amazon May 2024⁣   CONNECT WITH HILARY⁣ https://www.instagram.com/hilaryrusso⁣ ⁣https://www.youtube.com/hilaryrusso⁣ https://www.facebook.com/hilisticallyspeaking⁣ https://www.tiktok.com/@hilisticallyspeaking⁣ https://www.hilaryrusso.com/podcast⁣ ⁣Music by Lipbone Redding https://lipbone.com/⁣ ⁣ Never miss an episode or info on upcoming workshops and events. Subscribe to the Brain Candy Newsletter.⁣ EPISODE TRANSCRIPT ⁣ (Full Transcript https://www.hilaryrusso.com/podcast⁣)⁣  ⁣ ⁣ 00:00 - Dr. John Demartini (Guest)⁣ Every symptom in our physiology, every symptom in our psychology, every symptom in our sociological connections, in our relationships, even in our business transactions. Our feedback mechanisms trying to get us back to authenticity, where we have equanimity within ourselves and equity between ourselves and others, so we can create a transaction that has a sustainable, fair exchange, where we maximize our potential. So we understand that, no matter what's going on, it's on the way for that objective, not in the way. ⁣ ⁣ 00:30 - Hilary Russo (Host)⁣ Am I unlocking my greatest human potential? Think about that question just for a moment, because that's where we're going today. Sit with it for a moment and then think about that, because you're about to meet somebody who can challenge you with that question and help you find the answer. He is not your typical expert. He has a unique blend of wisdom and wit and insight, and he's dedicated his life to unraveling the mysteries of human behavior and helping people, including himself, discover that human potential. Thank you so much for joining us here. As I mentioned, you are a world leading human behavior specialist. You're a philosopher and international speaker, multi bestselling author and founder of the Demartini Method, which is a revolutionary tool in modern psychology, and it is just such a pleasure and a joy to have you here to share more about what you do and how you hold space in this world. So thank you. ⁣ ⁣ 01:32 - Dr. John Demartini (Guest)⁣ Thank you. What a great intro. Thank you. ⁣ ⁣ 01:35 - Hilary Russo (Host)⁣ Well, I've been really tapping into everything you're sharing and you talk a lot about, most recently the emotional intelligence side of things with your most recent book, and I want to touch on that because you really have made such a significant difference in how people are truly transforming their own lives. So let's go there first. What is making this book, this most recent book, the Essentials of Emotional Intelligence, different from all these other amazing pieces of literature you've written in the past? ⁣ ⁣ 02:28 - Dr. John Demartini (Guest)⁣ not always appreciate themselves, not love themselves, because of the emotional vicissitudes and volatilities that they allow themselves to participate in. I'll give an example. You see somebody walking down the street. You meet them and you think, wow, they're more intelligent than me, or maybe they're more achieving, successful than me, or maybe wealthier, or maybe they're more, have a stable relationship, or maybe they're more of a leader or more they're physically fit or more inspired. ⁣ ⁣ 02:59⁣ And then you put them a bit on a pedestal because you're conscious of the upsides and blind and subjectively biased and unconscious of the downsides. And then you beat yourself up and minimize yourself and then you're not honoring your magnificence Because you're comparing yourself to others instead of comparing your daily actions to your own values. Or you might meet somebody and you look down on them and think I'm superior to them, I'm too proud to admit what I see in them, inside me, and you'll now put them down intellectually or in business or finance or family or social or physical or spiritual. And then you now put them in the pit and exaggerate yourself. Anytime we put some in a pedestal and minimize ourselves or put people in a pit and exaggerate ourselves, we're not being ourselves. We've got an imposter syndrome. We've got a facade, a persona, a mask that we're wearing the superiority complex, the inferiority complex, the puffed up, the beat up. ⁣ ⁣ 04:03 - Hilary Russo (Host)⁣ And as long as we do that, we're in a state of becoming, not our authentic state of being. I love that you touch on that state of the becoming versus the being, because a lot of times I'll say are you being, are you in a state of being or a state of doing? But using the word becoming is is something that is really resonating with me. And going back to the idea of the imposter syndrome, I think we're hearing a lot more about that now and I imagine that's because we live in this global village where everything is right at the touch of our fingertips, you know. So we're infiltrated with so much information and comparison game that it could be very detrimental, whether you're a child or an adult. ⁣ ⁣ 04:40 - Dr. John Demartini (Guest)⁣ Well, we're not here to compare ourselves to others. We're here to compare our own daily actions to what's most meaningful to us, and how congruent are we with what's really priority? But the second we put people on pedestals or pits, we distorted our views, subjectively, of them and we simultaneously created the symptoms in ourselves to let us know that simultaneously created the symptoms in ourselves to let us know that All of the physiological symptoms that we generate genetically, epigenetically or autonomically are feedback mechanisms to guide us back to authenticity. And when we puff ourselves up, we tend to activate our narcissistic side, because we feel superior and we tend to project our values and expect others to live in our values, which creates futility to humble us. Period, we tend to project our values and expect others to live in our values, which creates futility to humble us. And anytime we minimize ourselves and exaggerate them, we tend to go into our altruistic persona and we try to sacrifice for them, which is futile because we can't sustain it. So both of those are feedback mechanisms that are futility, that allow us to go back to who we are. ⁣ ⁣ 05:42⁣ Every symptom in our physiology, every symptom in our psychology, every symptom in our sociological connections, in our relationships, even in our business transactions, our feedback mechanisms, trying to get us back to authenticity, where we have equanimity within ourselves and equity between ourselves and others, so we can create a transaction that has a sustainable, fair exchange, where we maximize our potential. So we understand that, no matter what's going on, it's on the way for that objective, not in the way, and we transcend our fantasies of our amygdala of avoiding pain and seeking pleasure and only going to one-sided realities. As the Buddha says, the desire for that which is unobtainable and the desire to avoid that which is unavoidable is a source of human suffering. But when we finally realize that there's a balance of life and there's nothing to get rid of in yourself and there's nothing to try to go and find in yourself, it's already present and you embrace it in yourself and not compare it to somebody else, because you won't honor it in yourself when you're comparing what you think it needs to be in you with somebody else, what? ⁣ ⁣ 06:43 - Hilary Russo (Host)⁣ you think it needs to be in you with somebody else, For those out there that are hearing you and want so desperately I don't even want to say desperately, but are really open to the possibility of the neuroplasticity of the brain right, being able to really truly change your thoughts, change your life, kind of thing. How are there easy steps to go about that approach? If they're stuck in the imposter syndrome, if they are on the pedestal or the pit, there must be a simple step to take first. ⁣ ⁣ 07:17 - Dr. John Demartini (Guest)⁣ Yes, well, I've been fascinated by this, for I've been teaching 51 years, so I've been doing it a bit. And you know, there's a statement in Romans 2.1 of the New Testament not that that is the ultimate source by any means, it's just a source but it says that beware of judging other people, for whatever you see in them, you do the same thing. So I was 40-something years ago. I found myself when I was saying something about other people. I found myself talking to myself Whatever I was saying to them and being adamant about. I was thinking I'm really talking to myself, trying to convince myself of what I'm saying to them. Isn't it interesting. So, instead of waiting for people to push my buttons, I decided to go to the Oxford English Dictionary and underline every possible human behavioral trait that could be found. Now Gordon Halport did the same thing years earlier. I didn't know about that at the time, but he must have been as neurotic as I was, because I went through every one and underlined every one of them. ⁣ ⁣ 08:19⁣ In the book I found 4,628 character traits of human beings. Then what I did is I put an initial of the individual out to the side of the margin of the dictionary. Who is it that I know that displays this trait to the furthest degree. So if I saw somebody that was generous, who is the most generous? If I saw somebody that was inconsiderate, who is the most inconsiderate In my perception? These are my distortions, but I put the names out there. Once I put the name next to each of those, I then asked myself John, go to a moment where and when you perceive yourself displaying or demonstrating this particular trait. And I had to be honest with myself because I knew that I did because you only react to things on the outside that represent parts of yourself you haven't loved. So if you're resentful to somebody, they're reminding you that you're too proud to admit you've done it. They're reminding you of something you're feeling ashamed of and they're bringing it out. The reason you want to avoid them is because you don't want to dissociate away from what you're judging in yourself. So I went through there and I found every one of those traits inside myself to the same degree, quantitatively and qualitatively, as I saw in them. And I didn't stop until I saw it which was waking up intuition and unconscious information about me and took out the subjective bias and allowed me to see myself objectively and I realized I was hero and villain, and saint and sinner, and I had every one of those traits. I had all pairs of opposites. ⁣ ⁣ 09:53⁣ Heraclitus, 5th century BC, said there's a unity of opposites in all of us. And it was Wilhelm Watt, in the 1895 Father Experimental Psychology, that said that there's a simultaneous contrast in all people. When they become aware of it, they're fully self-actualized. So nothing's missing At the level of the soul, nothing's missing At the level of the senses. Things appear to be missing. The things that appear to be missing are the things you're too proud or too humble to admit that you see in others, inside yourself, and pure, reflective awareness, which allows true loving intimacy, allows you to realize that whatever you see is you. So the first thing to help you transcend the vicissitudes and the volatilities of the incomplete awareness is to take the time to go and look at where you do the same thing. That's just one of many steps, and when I did that I found all 4,628 traits. I sat and I documented where I had them all. So that means that no matter what anybody said about me, it was true, but maybe not in the context they were projecting, but I owned it and I found out that any trait you don't own is a trait that people push your buttons with, but when you own it, you go. ⁣ ⁣ 11:08⁣ Yes, sometimes I'm this way, sometimes I'm that If I walked up to somebody and I said you're always nice, you're never mean, you're always kind, you're never cruel, you're always positive, never negative, they would go. Not exactly, their intuition would point out the times when they've been the other and they'd immediately be thinking about the time when they're the opposite of that. If I said you're always mean, you're never nice, you're always cruel, you're never kind, always stingy, never generous, they'd go. No, that's not true either. But if I said sometimes you're nice, sometimes you're mean, sometimes you're kind, sometimes you're cruel, they'd go. That's me, because we know innately, with certainty, that we have a unity of pairs of opposites and when you can embrace both sides of those and don't try to get rid of half of yourself, you finally can love yourself. But the futility of trying to get rid of half of yourself is going to undermine it. ⁣ ⁣ 11:52⁣ So the first step in transcending, because anything you infatuate with or resent occupies space and time in your mind and runs your life, and you can't even sleep at night when you're highly infatuated or resentful, because your mind is intruded by these incomplete awarenesses and it's creating symptoms to let you know you're not loving and not whole. You're playing part in the posture and your symptoms are giving you feedback to let you know that to help you. So when I went through and I owned all those traits, I noticed that there was more poise, more presence, more productivity. Noticed that there was more poise, more presence, more productivity, more able to be prioritized and not influenced by other people's opinions, and able to. You know, I'd rather have the whole world against me than my own soul. I was able to listen to my soul, the state of unconditional love, not the imposter syndrome, because if you put people in pedestals you'll minimize. If you put people in pitch, you can exaggerate, and those are becoming, instead of being so you get to be being when you own all your traits. So that's the first little step. ⁣ ⁣ 13:05⁣ 1947, he said it's not that we don't know so much, we know so much. That isn't so. We've been taught moral hypocrisies. Alistair McIntyre, in his book on the history of ethics, shows that we've been given a bunch of ideals that nobody lives by, but everybody thinks they're supposed to, and then they beat themselves up and because they do. They brain offload decisions to outer authorities, and the outer authorities set up the moral hypocrisies for ability to control people as a strategy. So I realized that it's not that we don't know so much. We know so much. That isn't so. So it's time to confront the fantasies and idealisms and the unrealistic expectations and to look at things in a broader perspective. In a broad mind, it's neither positive or negative. In a narrow mind, it's neither positive or negative. In a narrow mind, it's either positive or negative. ⁣ ⁣ 13:48⁣ So I started to go and ask the trait that I listed on the encyclopedia did I interpret it as a positive trait or a negative trait? And if I interpret it as a positive trait, I then asked what are the downsides of the trait? Until I found enough drawbacks to see both sides? And if I saw it as a negative trait, what are the upsides to it? Until I saw both sides? Because I realized that you may infatuate with a guy. You may meet this guy. He's highly intelligent, ooh. He's an aphrodisiac. He turns me on, he's so intelligent, ooh. But then you go. But he's argumentative, he thinks he's right, he knows it all, he doesn't want to listen, he wants to always win in a fight of argument. And then you go oh, there's downsides to that. ⁣ ⁣ 14:27⁣ But because I was infatuated and fantasizing about how good it was, I was blind, I minimized myself, I sacrificed to get with this guy. I feared his loss and I disempowered myself until I saw both sides. And when I saw both sides, he didn't control me. I gave myself power, my power back. In the process of doing it, I went through the 4,628 traits and looked for the upsides to what I thought was down, the down to what was up, until I saw that it was neither positive nor negative. And then I transcended the moral hypocrisies that I'd been indoctrinated by, which was the dogma, and I got to see that there was nothing but love. All else was illusion, because love is the synthesis and synchronicity of complementary opposites, which is the state of being, which is our spiritual path, as Hagel says oh, fascinating. ⁣ ⁣ 15:18 - Hilary Russo (Host)⁣ I love this conversation so much. I'm just sitting here and I'm thinking with such wisdom that you have, with over 50 years of studying, which everything that you're sharing here on the show in just a small period of time. I'd love to know who is your inspiration Like, who helped you come to this place, because I know you share personally that you had your own story even as a high school dropout, as someone who had his own challenges in his youth. Who truly was your inspiration to move you into the space of becoming and being? ⁣ ⁣ 15:58 - Dr. John Demartini (Guest)⁣ Well, I don't know if there's one, there's probably 30,000. ⁣ ⁣ 16:03 - Hilary Russo (Host)⁣ Maybe a couple of your favorites. ⁣ ⁣ 16:08 - Dr. John Demartini (Guest)⁣ When I was a young boy, I left home and I left home at 13. At 14, I hitchhiked from Houston, texas, to California. On that hitchhike I was confronted by three cowboys. In El Paso, texas, I had a headband, a Hawaiian shirt on, some shorts, some sandals and I had a surfboard. And I was hitchhiking to California. I got confronted by three cowboys. Cowboys and surfers didn't get along in those days, 1968. ⁣ ⁣ 16:39⁣ I was walking through downtown because the freeway wasn't in those days. You had to go through the downtown and three cowboys lined up across the front of me and they were going to not let me through. They didn't like long-haired hippie kids. I didn't know what to do. I couldn't outrun them, I couldn't go in the store, I couldn't go in the street. I had to confront them and somehow a great ingenious idea came to me. I looked like a wild animal and barked like some wild wolf and dog. Okay, now that that's talking about genius. Now that was that low level genius. So I did and the guys moved aside. They moved aside and they let me through the sidewalk and I'm growling at him with my and they let me through. ⁣ ⁣ 17:26⁣ As I came on the other side there was a guy on the street corner leaning on a lamppost, trying to compose himself from laughing so hard, because he just saw what I did. And he comes up behind me and he puts his arm on top of my shoulder and he said, sonny, that's the funniest dang thing I've ever seen. You took them cowpokes like a pro. Can I buy you a cup of coffee? And I said, sir, I don't drink coffee. Can I get you a Coca-Cola? And I said yes, sir. ⁣ ⁣ 17:53⁣ So he took me to a little malt shop and we're swiveling on these things and I had a little Coke with this guy. He was 62 years old at the time but he seemed older, because when you're 14, that seems old. Now it seems young. I'm 70 almost. So I listened to him and he said you finished with your Coke? I said yes, sir. He said then follow me, I have something to teach you. ⁣ ⁣ 18:16⁣ So he took me two blocks, another two blocks up these steps to the downtown El Paso library. We asked the lady at the information booth if she could keep my surfboard and my little duffel bag there watched while we went too library. We asked the lady at the information booth if she could keep my surfboard and my little duffel bag there, watched while we went to the library. We go down these steps, walk a ways up these little steps and sat there in front of a table and he said just sit here, young man. ⁣ ⁣ 18:36⁣ He went off into the bookshelves, he came back with two big books, put them on the table and sat catty corner to me and he said, son, there's two things I want to teach you. You have to promise me that you will remember these things and never forget them. I said yes, sir. He said number one don't ever judge a book by its cover. I said yes, sir. And he says let me tell you why. ⁣ ⁣ 19:02⁣ Young man, you probably think I'm some old guy on the street, some old bum, but, young man, I'm one of the wealthiest men in the world. I have everything that money can buy. I've got planes and boats and businesses and homes and companies, everything that money can buy. He says so don't ever judge a book by its cover, because he can fool you. I said yes, sir. Then he grabbed my hand and he stuck them on top of the two books, and it was Plato and Aristotle. And he said to me young man, you learn how to read. You learn how to read, boy. I said, yes, sir, and he said and here's why they can take away your possessions. People can die, but there's only two things they can never take away from you, and that is your love and your wisdom. So you gain the wisdom of love and you gain the love of wisdom, because that's something that nobody can ever take away from you and that will accumulate through your life. You promise me you'll never, forget that young man. ⁣ ⁣ 20:10⁣ My cufflinks today say love and wisdom. It turned out it was Howard Hughes. ⁣ ⁣ 20:16 - Hilary Russo (Host)⁣ Oh wow, how many times have you told that story and had that response? That's pretty. ⁣ ⁣ 20:26 - Dr. John Demartini (Guest)⁣ Not that many times, but oh, I feel honored. He was doing an El Paso natural gas deal with El Paso Natural Gas for a brewery he was building in Austin, Texas. This is right before he went to Las Vegas with his germaphobic outcome. ⁣ ⁣ 20:46 - Hilary Russo (Host)⁣ I mean, that's incredible. ⁣ ⁣ 20:48 - Dr. John Demartini (Guest)⁣ At 17, I met a guy named Paul Bragg. He told me that he says we have a body, we have a mind and we have a soul, and the body must be directed by the mind and the mind must be guided by the soul to maximize who we are. And he says you want to set goals for yourself, your family, your community, your city, your state, your nation, your world and beyond for 100 to 120 years, because by the time you grow up you'll be living to 100 years. This is a 1972. And he said what you see, what you say, what you see, what you say, what you think, what you feel and the actions you take determine your destiny. So if you take command of your life and don't let others take command of your life, you can create a life by design, not duty, and you give yourself permission to shine, not shrink, and you can live in a sense ontologically as a state of being, instead of deontologically as a state of becoming. So he had an impact on me when I was 17. Then I made it to age 23. ⁣ ⁣ 21:54⁣ I made a guy named Lakishwaram. He had six PhDs at 35 years old PhDs at 35 years old already six PhDs and I got to mentor under this guy and learn from this guy, and it was just an amazing breadth of knowledge this man had. And he asked me one day to a question. He asked a question, he answered it and then he said are you certain about your answer? And I said, well, no, is that an answer that's accurate? He says yes, it is. You know inside, trust yourself. Whenever you minimize yourself to others, you'll offload the decision and think they know better than you. Find your core competency where you have highest on your values, where you have the greatest epistemological pursuit, and honor that and stick to your core competence and then do something in your life that fulfills what's core competent and you will excel and do something great with your life. So I have had, I've been blessed to study all of the great classics, both Eastern and Western mysticism, from the Vedanta to Buddhist teachings to all the Greek philosophers. I've slayed all the Nobel Prize winners, anybody who has had any global influence that's done anything amazing I've devoured, and one thing that I'm certain about, that the originators of the various disciplines of life are the people I've learned the most from, the people who gave themselves permission to be an unborrowed visionary, and not somebody that's borrowing and copying, but somebody who is actually an originator. See, I've said since I was about 20, I create original ideas that serve humanity. I create original ideas that serve humanity. ⁣ ⁣ 23:38⁣ I also said I learned something from Albert Einstein. Albert Einstein said I'm not a man of my family or my community or my city or my state or even my nation. I'm a citizen of the world. So I've since I was 18 years old I want to be a citizen of the world. Pictet has said that. ⁣ ⁣ 23:54⁣ Socrates said that I could go down the list of people that understood that they didn't want to be localized, they wanted to be non-locally entangled with the universe. So I live on a ship called the world. It goes to every country around the world. I've said since I was 20 to 21 years old the universe is my playground, the world is my home. Every country is a room in the house, every city is a platform to share my heart and soul. My life is dedicated to love and wisdom and doing whatever I can to expand awareness and potential and the involvement of human consciousness, which has already evolved. It's just us waking up to it and do whatever I can to do that, and I do that seven days a week because I can't think of anything else I'd rather be doing. ⁣ ⁣ 24:34 - Hilary Russo (Host)⁣ Like what is the idea of true originality. ⁣ ⁣ 24:37 - Dr. John Demartini (Guest)⁣ Well, you distill and then you integrate into oneness the information, you link it to what you value most. Aristotle had a thing he called the telos, which is the study of which is teleology was the study of meaning and purpose. When I was 23 years old, I realized I asked the question what is it that makes a difference between people that walk their talk and limp their life, people that do what they say and not? And I was fascinated by what the distinction is, and I found that people who set goals and objectives true objectives, not fantasies that are aligned and congruent with what they truly value most, what their life demonstrates is truly most important to them, they increase the probability of original thinking, and original thinking comes when you're willing to pursue challenges that inspire you. The moment you pursue challenges that inspire you, and the greatest challenge to inspire you, are the ones that serve the greatest number of people, the problems that serve the greatest number of people. You know it's interesting. Elon Musk is a good example of this. He finds what's the biggest problems on the planet and he goes and finds a way of solving them. ⁣ ⁣ 25:50⁣ I have a girlfriend that I dated for a while. My wife passed away and she was at Harvard and Oxford and Cornell. She went to four major universities. A very bright lady and she went to the professor at Harvard Her name is Trish Went to the professor at Harvard and this is a time when there was still a little bit of discrepancy between males and females right, it's starting to get a little bit more even but at the time it was still polarized. And she said I want to be able to create a massive business. And he said well, if you do, you need to find the biggest challenge that the society is facing and find a more efficient solution. She said, okay. ⁣ ⁣ 26:35⁣ So she went back to her country, which was South Africa, and she saw that the energy crisis was the biggest one, because ESCOM in South Africa was constantly rationing energy and had a bit of corruption and it wasn't really serving the people to the fullest. So she says I'm going to find a solution to the energy crisis. When she did, she concluded that nuclear was probably the most efficient probably the most efficient. So she, as an individual, raised the funds and borrowed the money to build a private nuclear power plant. Now no one can say that she's the only one that I know in the world that's pulled that off. Most of these are governments that do so. She ended up building a nuclear power plant, selling it back to the government and doing quite well. Now her husband at the time disowned her and divorced her because he didn't want to have the debt, because this is billions. ⁣ ⁣ 27:28⁣ So she took on the risk to solve the problems at the time. When she solved that, she said what's the next issue in the country? Transportation. People are walking everywhere. They can't afford transportation. So she decided to build commuter trains. ⁣ ⁣ 27:45⁣ But the other thing was unemployment and uneducation. So what she did is she did an aerial view of South Africa. She looked at all the problems where the most poverty was, where jobs were needed and these kind of things. She looked at where the rail was and she rerouted rails into the areas that had the most poverty. She set up educational systems to educate them for engineering and hired these people to build trains and commuter trains and put thousands of people to work and created a computer train manufacturing system in three major locations to transform the education, the economics, job opportunities which reduce crime issues and solve the problem. ⁣ ⁣ 28:29⁣ So people who care about humanity, that are dedicated to finding major problems, the greater the problem they get, the more fulfillment they get in life and the more ingenious and original creative thinking comes out of them to solve it. But if you don't have a big enough problem that inspires you to solve, don't expect genius to emerge. It's there in all of us, but we sometimes want to live in our amygdala, avoiding pain and seeking pleasure and avoiding challenge and seeking ease, that we don't go after. The challenges that inspire us, that make a difference, and those are the ones that wake up the genius and creativity of original thinking. ⁣ ⁣ 29:09 - Hilary Russo (Host)⁣ Before we go any further, I do want to mention if you're just overwhelmed with this unbelievable conversation we're having, please know that he has been so gracious to offer a number of free masterclasses and I'm going to put those links in the listen notes of this podcast episode of HIListically Speaking so that you can pick what look. I would say, download them all, because we're talking about the law of attraction. We're talking about how to increase and deserve that level of finally getting what you want in your life. All of these free gifts, the power of your full advantage and potential. The list goes on and on. ⁣ ⁣ 29:42⁣ I'm not going to run down them all. You're going to, just you're going to go to the list of notes, you're going to see what's up, what is there for you, and take your time. You know I say it all the time on this podcast Every guest I have is like a masterclass, and here you are offering additional master classes in addition to this conversation. So let me just say thank you so much, so grateful, for everything that you are sharing. It is just a wealth of information, from your own experiences and your own growth to how you are serving others in this world from that original, authentic self that you present here today. ⁣ ⁣ 30:22 - Dr. John Demartini (Guest)⁣ so thank you for that uh, thank you for having give me the opportunity to share with people, because without the people, what good am I? ⁣ ⁣ 30:31 - Hilary Russo (Host)⁣ absolutely. We need each other in this world, right? So your book, the ascent the essentials of emotional intelligence, is your latest book. Where are you hoping this book will go that perhaps other books haven't, from somebody who has released what close to 50 books, if not more? ⁣ ⁣ 30:48 - Dr. John Demartini (Guest)⁣ Yeah, I've written about 300, but there's about 50 that are paperbacks. Okay, the mission of this book was to give some practical tools on how to stabilize the emotional vicissitudes, the impulsive and instinctual seeking and avoidings that distract us from being present, and how to awaken the four brains executive center, the medial prefrontal cortex, which, according to Scientific American in the October edition of 2022, was called the seat of the self. It's a neural correlate for the seat of the self. It's not our self, but it's the neural correlate. And when we allow that to occur, when we live by priority, that blood glucose and oxygen goes into that forebrain, activates that area. That area has nerve fibers down into the amygdala, nucleus, acumens and palladium, and it uses glutamate and GABA to neutralize the impulses and instincts and dampens the volatility that distract us into the imposter syndrome, so we can be our magnificent self. ⁣ ⁣ 31:58⁣ So that's why, if we don't fill our day with high priority actions that inspire us, that integrate us, our day is designed to fill up with low priority distractions that don't to create chaos in our life, to get us guided back to what is authentic. All the symptoms are trying to get us back to authenticity and a lot of people think there's something wrong with them, but actually they're misinterpreting what this feedback is offering them. Their body and mind is doing what it's designed to do to get them back to authenticity. And when you actually go back and prioritize your life, dedicate to what's highest in priority, delegate what's lowest in priority and delegate to those people that would be inspired to do what you want to delegate, so you give job opportunities and help the economy and help people fulfill their lives. You liberate yourself from the distractions of impulses and instincts and the imposter syndrome. That's what the book's for. ⁣ ⁣ 32:50 - Hilary Russo (Host)⁣ And is this a book that is relatively easy to read for those who might be approaching this kind of mindset, maybe taking a deep dive and making some changes in their own lives? Is this the first book that they should look at, or are there other books? ⁣ ⁣ 33:07 - Dr. John Demartini (Guest)⁣ There's many books. Everybody when you go to the bookstore you find the one that resonates at that time and 10 weeks later you got another one. I have many books that you could go through and scan and see which ones resonate with you. But I believe that because I have an editor to help me with it, because he would, you know, bring it to where it's. I don't understand that. Clarify it, kind of thing. I think between us we've tried to make the book as understandable as we can. ⁣ ⁣ 33:34⁣ But at the same time I learned many years ago I've been teaching speed learning programs and how to wake up. You know photographic memories and genius and all kinds of stuff in people for many years now. And what people do is they have a conscious self and an unconscious self, right the explicit and implicit, and most people read verbally, not visually, and they're used to phonemes and they're used to you know what they say and only reading and learning as fast as they can speak and as a result of it, anytime they go beyond that speech speed, which is two to 300 words for most people. They go. I didn't get it, but what I've learned is that it's all there in your visual system. Your thalamus filters out certain information, but it's still there. And then when you need it and the information is needed and it helps you fulfill a purpose, it comes from the unconscious up to the conscious level. So I teach people to just take in the information and don't question whether you got it, just take it in, look at it, see it, because then all of a sudden, when you're in a conversation and somebody asks you a question, where that information is needed out, it will come, but you won't need it, you won't even hear it, didn't even know, you knew it until that moment. When you do, then you realize that we're so we limit ourselves to our conscious awareness, which is a small portion of what we are capable of taking in, and then we don't honor the other part of our life that knows. And so I'm a firm believer just delivering the information and letting people trust what they learn, to trust both sides of themselves and to embrace it, because we have a capacity to learn way farther than even most people ever imagined. I mean, I'm absolutely certain I read 11,000 pages in one day and absorbed it, and people start asking questions on it and they go. ⁣ ⁣ 35:33⁣ I don't think I didn't know how you could do that and I said because I didn't question it. I stopped questioning what I learned and believing that it's only what I got consciously. And then, when you asked me the question, whatever was unconscious was there for me. So a lot of people don't realize that they have a genius. There's no uniqueness. Everyone has a genius and it can be awakened and I've been working on that. The first statement that I ever got from Paul Bragg is because I told him I didn't know how to read. I didn't read until I was 18. I didn't know. I was learned and disabled and I was told I would never be able to read. He told me say every single day, say to yourself I'm a genius and I apply my wisdom. ⁣ ⁣ 36:17 - Hilary Russo (Host)⁣ So I did. ⁣ ⁣ 36:19 - Dr. John Demartini (Guest)⁣ I didn't know what that even meant. I asked my mom. When I saw my mom, I said what the heck is a genius? She says people like Albert Einstein and Da Vinci. I said well then, get me everything you can about those guys. ⁣ ⁣ 36:28⁣ I later learned that a genius is one who listens to their inner voice and follows their inner vision and obeys and lets the voice and vision on the inside be louder than all opinions on the outside, and then they master the path of their life. They're on their dharmic path, not their karmic wheel, and they liberate themselves from the bondage of all the infatuations, resentments, all the exaggerations of pride and shame that stop them from being authentic when they exaggerate and minimize other people through judgment. So we have a genius inside and it's spontaneously ready to come out, but we don't give it permission to come out because we're too preoccupied with what others think and how we're positioned. And there was two Nobel Prize winners that got their Nobel Prize in 2016 on the place in grid cells and in January February of 2020. ⁣ ⁣ 37:23⁣ Fantastic article on that in the Scientific American showing how we socially put ourselves in pecking orders and hierarchies in society because we disown parts and if we went and we go and take the most powerful people on the planet and go find what do I admire in them, what do I dislike in them, and own them all, we reposition ourselves and we awaken the same playing field that they're playing on and I've proven that in thousands of cases. We have people that have now Grammy award-winning, people that we're just barely seeing, and we got people that are doing amazing things economically, because there's nothing missing in us and fulfillment is the realization. There's nothing missing, never was missing, but we were too busy, preoccupied with being too proud or too humble to admit what we see in others, inside us. And when we finally embrace our hero and villain in all parts of ourselves and not try to get rid of half of ourselves, we finally awaken that magnificent genius that's sitting there dormant, ready to emerge spontaneously into inspired action of creativity and origination. The second we be authentic. ⁣ ⁣ 38:30 - Hilary Russo (Host)⁣ It so comes back to balance Everything you're saying, like the yin, the yang. It's so balanced and I think you're opening my mind to think of things more than just like work-life balance, and I think you're opening my mind to think of things more than just like work-life balance, and it's so much more. And what you just said about the inner voice because truly this is the loudest voice in the room is our own right. And how are we speaking to ourselves? What is that inner bully doing? That's stepping up on the playground constantly. It's truly embodying the beauty that exists within each and every one of us. The genius remark you said. I would love for you to reiterate that statement, that conversation you had with your mom, because, if anything, that is something that should be up on everyone's wall, your mirror, that thing you see every day, a reminder to yourself of what follows those words. I am. I am a genius. And you said something else. Could you share that Cause? That was brilliant. ⁣ ⁣ 39:29 - Dr. John Demartini (Guest)⁣ Well, that that that came from Paul Bragg. He gave it to me when I was 17. Well, I just turned 18. At the time he said cause? I told him I didn't know how to read, how am I going to be a teacher? I wanted to travel the world and teach. And he said and I thought that's what I saw in my dream. And he says just say to yourself every single day. I'm a genius and I apply my wisdom. Said every single day, until the cells of your body tingle with it, and so with the world. I didn't know how to read at the time. I learned how to read after I started saying that every day. ⁣ ⁣ 40:01 - Hilary Russo (Host)⁣ Well, I'm sure there was an inner dialogue you were having where the words on paper didn't matter as much as the words that you were telling yourself. ⁣ ⁣ 40:08 - Dr. John Demartini (Guest)⁣ Well, the thing is, as many times many people have this internal dialogue, self-depreciation, but they don't realize that they're addicted to praise is the source of it. The addicted to fantasy is the source of it. There's a thing called a moral licensing effect and I hope everybody looks that up. And when everybody's done it without knowing it, most people have gone out and they've worked out. They went to the gym, they worked out, they really did a workout and they kind of got their abs looking good and they got their butt looking good and then all of a sudden they go. Well, I gave myself permission, I can eat more chocolate, I can eat more food and I can drink some more wine tonight. That's the licensing effect. The moment you do something you're proud of, you give yourself permission to do something you're ashamed of. Now that same truth. ⁣ ⁣ 40:54⁣ This is a homeostatic mechanism. I've been studying interceptive homeostatic mechanisms in biological systems for decades and what is interesting is the second you go above equilibrium, like the temperature goes up, you create sweating to bring it back, and the second you go below and it's cold, you create shivering to bring it back. We have a built-in homeostatic interceptive feedback inside our consciousness and anytime we get a neurochemistry that's imbalanced. The pre and post-synaptic brain will automatically rebalance it and attempt to balance it. And so we create for every memory an anti-memory and we create it and we'll dissociate. If it's a traumatic memory, we'll dissociate and create a fantasy, and if it's a fantasy thing, we'll create a paranoia to get a balance, to keep the homeostasis balanced. So the second we're beating ourselves up. Most people go, oh, get rid of that, get rid of that, get rid of that. And they can't get rid of it as long as they're building themselves up with fantasies. And so the second they compare themselves to others and put people on pedestals and go, oh, I want to be like that and set up a fantasy. And then they say only these positive things about themselves. They automatically have to self-depreciate to counterbalance it. So a balanced orientation you don't have that polarity, You've integrated the polarity. ⁣ ⁣ 42:08⁣ So I don't try to be positive all the time, or nice all the time, or peaceful all the time. I'm a human being and I have a set of values. When I live by my highest values, I'm most objective and neutral. When I'm living by lower values, I become more volatile. That's why anybody that does something that's really high priority during the day, they're resilient and adaptable. Because they're neutral, because they don't feel the loss of things they infatuate with, they don't feel the gain of things. They resent the moment they balance themselves and bring themselves up and live by priority, they're more neutral. But if not, they're more polarized. When they get polarized and they end up fearing the loss of the things they infatuate with and fearing the gain of that, they're now distracted. ⁣ ⁣ 42:48⁣ So I basically learned many years ago to ask questions. That rebalanced it and I realized that the second I got addicted to praise, criticism hurt, and the second I puffed myself up. I attract challenge, criticism, distractions. ⁣ ⁣ 43:06⁣ There's a thing called depurposing and repurposing. The second, you get proud and think you're successful. You depurpose, you give yourself permission to do low priority things and the purpose of that is to get you back into authenticity because you're puffed up and then, if you go down, you go okay, now I overate. So now the next morning I'm now going to get up and jog. I haven't been jogging for weeks, but now I overate, I'm going jogging. ⁣ ⁣ 43:28⁣ So you give yourself to repurpose, so you have a built-in homeostatic mechanism to guide you to authenticity. But you're constantly being taught what isn't so, as Dirac said, about how you're supposed to be one-sided. Get rid of half of yourself, Be nice, don't mean, be kind, don't be cruel, be positive, don't be negative. And so you're set up like I got to get rid of half of myself and the whole personal development journey out. There is misleading people into thinking they have to get rid of themselves to love themselves, and the truth is integrating and embracing both sides of yourself is what liberates you and makes you realize the magnificence of who you are and the contributions you're making. ⁣ ⁣ 44:07 - Hilary Russo (Host)⁣ Now you don't build yourself up. ⁣ ⁣ 44:08 - Dr. John Demartini (Guest)⁣ You don't build yourself up. You don't beat yourself up. People come up to me, and sometimes in interview, and they say, dr Demartini, how did you become successful? And I go I'm not successful. And they go what it says? ⁣ ⁣ 44:22⁣ I have no desire for success because my addiction to success is the very thing that creates the fear of failure. I'm a man on a mission and I see success and failure as feedback mechanisms to help me stay focused and authentic. And if I get successful, I'm proud and I do low priority things to get me back down and if I feel like I'm a failure, I go back to high priority things to get me back up. When I'm in the center, I don't even think of success or failure. I think of my mission. ⁣ ⁣ 44:48⁣ And that is always a perfect blend between myself and other people, because if I'm thinking of success, I think about myself and I forgot my people, and if I think of a failure, I'm thinking about myself, I forgot my people. But when I'm in perfect balance, I'm thinking of perfect balance, reflective awareness of the people, humanity and myself. As Schopenhauer says, we become our true self to the degree that we make everyone else ourself. It's all us out there, and when we get there, we don't think of success or fair. We think of we're working as a team on the planet. And when we get there, we don't think of success or failure, we think of we're working as a team on the planet period. ⁣ ⁣ 45:20 - Hilary Russo (Host)⁣ Thank you so much for that. Thank you for the reminder moment of just a new piece of information for folks to ingest and think about and process and think how they can be both sides and find that center. Find that center Really, it's not even being both sides, it's becoming right. I have some work to do myself, so I really appreciate you and all that you're sharing and just becoming and being, and what I would love to do with you in this moment. I know we have a few seconds left. If you hang with me for just a few seconds, I would love to do a quick game with you and throw out some words that you've shared during this episode and see what the first word is that comes back. A little word association. I love to do with my guests. Do you have a moment? ⁣ ⁣ 46:22 - Dr. John Demartini (Guest)⁣ Sure. ⁣ ⁣ 46:23 - Hilary Russo (Host)⁣ All right, great. So I'm just going to just go with. The first word that comes to mind is wisdom. Just one word, come back. ⁣ ⁣ 46:32 - Dr. John Demartini (Guest)⁣ In my case, it's what I feel is my mission. ⁣ ⁣ 46:36 - Hilary Russo (Host)⁣ Mission Okay, and love Same thing Okay, and love Same thing Okay. Venous Same thing World. ⁣ ⁣ 46:50 - Dr. John Demartini (Guest)⁣ Destined. ⁣ ⁣ 46:52 - Hilary Russo (Host)⁣ Emotions. ⁣ ⁣ 46:55 - Dr. John Demartini (Guest)⁣ Feedback systems to the truth of love. ⁣ ⁣ 46:58 - Hilary Russo (Host)⁣ Authenticity. Being feedback systems to the truth of love, authenticity being becoming feedback systems to being you're good, I'm going to leave it with this last word, because it is my word of the year and I want to know what your word for balance would be. ⁣ ⁣ 47:21 - Dr. John Demartini (Guest)⁣ Equanimity of both mind and body. ⁣ ⁣ 47:26 - Hilary Russo (Host)⁣ I want to sit with that one for a moment and I appreciate everything you're sharing, your personal story, your wisdom, your wit and everything you're putting out there into the world while you, while you sail along on the world and I hope at some point I am at a port where you are speaking in person, cause I, I would just really love to be in your personal, your space to really feel that energy, because this is, this is, I'm feeling it right here across the airwaves, that energy, because this is, this is I'm feeling it right here across the airwaves. But I have a feeling it's even more, it's even greater in to be in person with you, where are you next? ⁣ ⁣ 48:09 - Dr. John Demartini (Guest)⁣ What's what's on? Where's the ship sailing? Next I go from here. I'm here for till tomorrow. Then I go to La Habla, Brazil, and then I'm off to Rio de Janeiro the carnival starts there, so I'm passing through there and then I quickly run over to Chennai and Mumbai to do three presentations at a Change makers conference Thousands of people will be there and then I run back down to Cape Town to do some filming and also presentations there. And then we sail up to Maputo, Mozambique, and then I quickly run to London to do presentations there. ⁣ ⁣ 48:46⁣ And then I get back on a French island and my girlfriend's meeting me in the Seychelles Islands and the Maldives for a little romance Lovely. And then off to India, then Lovely, and then off to India then. And then we go to Sri Lanka and off to Indonesia and Malaysia and Cambodia and Vietnam and those areas. So we circumnavigate the planet and I get off and on, if I have to do live speaking, otherwise I do presentations. But tomorrow I'm in Japan and the next two days I'll be in Australia from the ship here. So I say the universe is my playground, the world is home. ⁣ ⁣ 49:22 - Hilary Russo (Host)⁣ On that note, would you have anything you would like to close and share with listeners of the HIListically Speaking podcast? ⁣ ⁣ 49:32 - Dr. John Demartini (Guest)⁣ Yeah, can I share a story? I know I go a couple of seconds over, but I think this is. ⁣ ⁣ 49:38⁣ Doctor, it is your time and I graciously accept your stories 34 years ago almost 35, I was speaking in San Francisco and I was doing a seven-day program on self-mastery and leadership and one of the ladies there asked if I could, at lunch, go over to the hospital there and meet with a particular patient. And I said, if you get me a bagel to eat on the way there and back because I have to start, I only got an hour. If you can get me there and back in an hour and give me a bagel or something to eat, I'll be glad to. We went over there and there was a. We went into this hospital room and there was a guy that was kind of leaning up in the bed and was sort of half asleep and a motion covered with sores and he was dying of AIDS. And he was didn't look like he had much farther to go. His immune deficiency is pretty collapsed. ⁣ ⁣ 50:38⁣ And I sat on the edge of the bed, grabbed his hands. He didn't know who I was and I just looked at him and I said to him please repeat with me what I say no matter what I've done or not done, I'm worthy of love. No matter what I've done or not done, I'm worthy of love. No matter what I've done or not done, I'm worthy of love. And I made him say that and at first he just said the words and about five repetitions he started to cry Because he had accumulated and stored a whole lot of judgments on himself and when we judge ourselves and condemn ourselves, our immune system responds. And so I made him say that until he cried, until he literally leaned over and fell literally onto me. I'm twisted on the bed holding him now on to me. I'm twisted on the bed holding him. Now. There was a nurse there, there was another lady I don't know who, she was administration lady and there was a lady that asked me to come. We're all in tears, we're all just in a moment of grace and authenticity. When you have a tear of gratitude, you have a gamma wave in the brain, you get a moment of authenticity. It's a confirmation. In that moment. He did that and he looked up at me and he said I've never in my life ever felt that or believed or ever said that Thank you. And I said Thank you and we hugged each other and I left, went back to do my prose presentation and didn't know anything about it for a few weeks and finally I got a letter from the lady who asked me to come and a picture. Somehow the man changed his perceptions and rallied. ⁣ ⁣ 52:43⁣ I really don't know the limitations of our ability to heal. I've seen things that would be considered less than probable but all I know is that this man rallied. They thought he was going to die. Didn't die Now, I don't know. Maybe he later. I'm sure somewhere down the line he did, but he didn't die in that recent weeks for sure. ⁣ ⁣ 53:10⁣ So I wrote a book called Count your Blessings the Healing Power of Gratitude and Love. ⁣ ⁣ 53:14⁣ I still believe that that's still one of the great healers on the planet. ⁣ ⁣ 53:17⁣ When we're graced by seeing the hidden order of life and we really, truly realize that there's nothing but love, all else was illusion and we've stopped judging ourselves for just a moment and get a glimpse of our real self, that the power of our physiology to normalize and to homeostasis  are stored, subconsciously stored imbalances, epigenetic lock-ins, you might say are freed. ⁣ ⁣ 53:45⁣ So I just want to end on a story that, in case you've ever judged yourself, just know that no matter what you've done or not done, you're worthy of love and the only reason you're judging yourself is because you're comparing yourself to somebody else's value system Because the decisions you made was based on what you believed at that time were more advantage and disadvantage to you and yours. But if you try to compare it to somebody else, you'll think you're making mistakes, just like if you try to expect others to live in your values. You think they're making mistakes. But maybe there's no mistakes after a while and maybe it's wise to look back a different way and ask how is whatever I've experienced and whatever I've done, how is it helping me fulfill my mission in life? And don't stop until you get a tear of gratitude for whatever you've done or not done. And that is definitely liberating and empowering for any human being, regardless of the situation. It can help relationships, it can help healing, it can help your body, it can help your business. ⁣ ⁣ 54:43 - Hilary Russo (Host)⁣ Gratitude and love is still one of the great healers on the planet. I am so in a place of gratitude right now. So thank you, and I can only imagine that those who are tuning in are going to feel that as well. Thank you for leaving those words with people to sit with and think about and remember that we're all geniuses and we're all the gift. Thank you, dr Demartini. Appreciate it. ⁣ ⁣ 55:09 - Dr. John Demartini (Guest)⁣ Thank you. Thank you, thank you. ⁣ ⁣ 55:12 - Hilary Russo (Host)⁣ I know we have covered a lot of territory during this conversation, but the beauty is you have so many possibilities to connect with Dr Demartini and learn from him yourself, and I'm going to help you with that. I've shared a number of links in the notes of this podcast episode to his free webinars and, of course, to his latest book, essentials of Emotional Intelligence. And once you've had some time to process this, once you've had some time to listen to the show this week, I'm going to suggest that you come back and do it again, because when you give things a listen more than once, you'd be surprised what you unpack the second or the third time or even the fourth. Then, once you have a little time to sit there with it, go ahead and leave a rating or review, or just let me know what you think about this episode, this show on HIListically Speaking and how it has been serving and supporting you, because that's really what this show is about. ⁣ ⁣ 56:14⁣ HIListically Speaking is edited by 2MarketMedia with music by Lipone Redding and, of course, listened to by you time and time again. So thank you so much for taking time to tune in and remember this, and you know this is my word of the year. This year. Life is about balance, and you heard Dr Demartini talk about it himself, and you, my, are already the perfect genius in your own right, so embrace that and always remember to be kind to your mind. I love you, I believe in you and I will see you next week.

Today on the show, Steven and Shaun discuss a news story that has been circulating suggesting the company might be about to put a price on Alexa. The company has been quoted as saying that, following new generative AI features announced last week, it may be time for a subscription model to be added to Alexa. Also, we hear a demo from listener Elijah in the voice of Amazon Polly showing off a smartwatch with a difference: it's running a full edition of Android software. The watch also features a camera and with the Android software installed, can run most apps from the Google Play Store. But, it's a project not for the faint-hearted, as Elijah explains. Get in touch with the Double Tappers and join the conversation: Email: feedback@doubletaponair.com Call: 1-877-803-4567 (Canada and USA) / 0204 571 3354 (UK) X (formerly Twitter): @BlindGuyTech / @ShaunShed Mastodon: @DoubleTap

tlpodcast.com/why-the-ftcs-yolo-antitrust-strategy-against-amazon-may-not-actually-be-good-for-competition-adam-kovacevich-ceo-chamber-of-progress/Adam Kovacevich, the founder and CEO of the Chamber of Progress, explains why he thinks the United States Federal Trade Commission's recent efforts to curb what it believes to be anti-competitive activity by large tech companies may not actually foster competition and could impact innovation. Most recently the FTC has targeted Amazon to reign in what the FTC perceives to be anti-competitive power over online sales and fulfillment. The Chamber of Progress describes itself as a new tech industry coalition devoted to a progressive society, economy, workforce, and consumer climate. The organization promotes public policies that “build a fairer, more inclusive country in which all people benefit from technological leaps.” The New York Times describes it as “one of the most powerful tech lobby groups”. Adam and the Chamber of Progress believe that the FTC's change in philosophy under its current chairperson, Lina Kahn, could stifle technology innovation and actually harm consumers and sellers on the Amazon Marketplace. Under Chairperson Kahn, the FTC's focus is less on the impact a company's market power has on the consumer (i.e. pricing) and more on the structural and market power tech companies have over their respective industries. Prior to founding the Chamber of Progress, Adam worked at Google for many years as a Senior Director for the company's US Policy strategy. After Google he took a similar role at Lime-the e-bike and scooter company. Right out of college he was a staffer for his local congressman and ultimhttps://tlpodcast.com/?p=6857ately handed press duties for Senator Joe Lieberman.https://tlpodcast.com/?p=6857

In this week's Omni Talk Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, SPS Commerce, and Sezzle, Chris and Anne had a wee delight discussing (and sometimes ranting about): - How much they would use Starbucks' new scanless pay feature at the drive thru - The long-term implications of the Shein and Forever 21 partnership - The brilliance of Amazon combining its Just Walk Out technology with campus delivery and Grubhub - Gap's insanely ludicrous sleepwear collaboration with Macy's - And closed with a look at Sephora's new mobile checkout pilot and whether other retailers should rush to emulate it There's all that, plus Capri Sun, Billy bookcases, and why no one should ever raise their hands even if they are Sure. To register for Groceryshop, head here: www.groceryshop.com/omnitalk Music by hooksounds.com

Today on our show:Stripe's new charge card program can help ShopifyAmazon may be considering mobile phone serviceApple Vision Pro thoughtsBuy Buy Baby could get boughtAnd finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs.https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly

In the latest edition of the Omni Talk Fast Five, sponsored by the A&M Consumer and Retail Group, Firework, SPS Commerce, and Sezzle Chris Walton and Anne Mezzenga discuss: Amazon Possibly Adding Mobile Contracts To Prime Benefits For the full episode head here: https://omnitalk.blog/2023/06/08/fast-five-video-walmart-radio-amazon-prime-mobile-chatgpt-search-the-great-petco-baby-debate-of-2023/

Amazon may soon be offering yet another perk to its Prime customers. The company is in talks with wireless carriers to start offering deeply discounted mobile service.  For more on this, KCBS Radio's Holly Quan spoke with Bloomberg News Reporter Scott Moritz.

"I just want my daughter to have a healthier relationship with food + her body than I have."In honor of Mother's Day coming up, today's episode will teach you how to leverage your uniquely powerful influence as a mom to raise a daughter that never has to "heal" her relationship with food!Amelia Sherry, registered dietitian (RD) is the author of - Diet Proof Your Daughter: A Mother's Guide to Raising Girls who Have Happy, Healthy Relationships with Food and Body.She is also the founder of NourishHer.com, an online space dedicated to helping mothers raise girls who have positive relationships with food and their bodies.As a mom of 3 daughters, Amelia knows there is so much more baggage surrounding body image as a woman in our modern-day culture.  This is one of those episodes that offers priceless insight into creating the outcomes that matter most to our kids decades from now! IN THIS EPISODE, WE COVERED...How to re-define health based on habits, not weight A holistic description of a "healthy eater"The #1 risk factor for eating disordersDON'T MISS-What to say if older generations make uncomfortable commentsWhat to expect when your daughter hits puberty// MENTIONED IN THE EPISODE //Book: I'm Glad My Mom Died by Jennette McCurdy// CONNECT WITH AMELIA SHERRY //https://nourishher.com/dietproofIG: @AmeliaSherryRD**FREE on AMAZON May 9-11th, 2023** Ebook: Diet-Proof Your Daughter: A Mother's Guide to Raising Girls Who Have Happy, Healthy Relationships with Food and BodyI believe in you + I'm cheering you on.Come say hi!  I'm @parent_wholeheartedly on Insta.Schedule your FREE Consultation: wholeheartedly.as.me/callSupport the show*FREE* MASTERCLASS: Learn how to CONFIDENTLY parent your strong-willed child WITHOUT threats, bribes or giving in altogether so you can BREAK FREE of power struggles + guilt www.parentingwholeheartedly.com/unapologeticwww.parentingwholeheartedly.com

Chezik Tsunoda is a profile in strength through vulnerability.   Her film, Drowning In Silence, tackles the silent epidemic of childhood drowning, and it is driven by personal experience, the loss of her son, Yori.  Chezik courageously shares the grieving process and the journey of her healing.  Backed by years of experience in this medium, Chezik's film unfolds as an investigation, digging into the historic racial disparity in our nation, from slavery to the Jim Crow era. The narrative educates and informs, always driving toward solutions. Mark your calendar. Drowning In Silence debuts on Apple and Amazon May 12th. This conversation was tough, but Chezik is a bright voice, always positive about making an impact on this plight.  Chezik is an industry professional with a deep resume in media. As a director and producer her work has spanned television, film and advertising. Chezik earned her chops in production at MTV News and Docs and carried her knowledge into developing docuseries at VH1. Drowning In Silence is Chezik's journey, but it's only one part. She is also the Founder and Executive Director of No More Under, a nonprofit with the mission to bring awareness to our community and beyond by actively and strategically educating parents and care givers as well as providing critical layers of protection. If you were inspired by this conversation, support the nonprofit No More Under here: https://nomoreunder.networkforgood.com/projects/182694-annual-fund-2023

Online retail giant Amazon could be held responsible for breaching luxury shoemaker Christian Louboutin's trademark rights over the sale of counterfeit red-soled high-heeled shoes on its platform, the European Court of Justice ruled. Third-party sellers on Amazon regularly advertise red-soled stilettos that are not made by Louboutin. The French designer brought cases against the company in Belgium and Luxembourg in 2019, arguing that he did not give his consent for these products to be put on the market. Louboutin shoes' red outer sole, for which they are known, is registered as an EU and Benelux trademark. The EU's top court said that users could mistakenly think that Amazon itself is selling shoes on behalf of Louboutin, noting that it may be the case when, for instance, Amazon displays its own logo on the third-party sellers' ads, and when it stores and ships the shoes in question. “These circumstances may indeed make a clear distinction difficult, and give the impression to the normally informed and reasonably attentive user that it is Amazon that markets — in its own name and on its own behalf,” the court said. The luxury house said the court's decision is “a victory for the protection of its know-how and creativity.” “It initiated these proceedings to obtain recognition of Amazon's responsibility for the offering for sale of counterfeit products on its platforms by third parties. It also brought this case to encourage Amazon to play a more direct role in the fight against counterfeiting on its platforms,” Maison Louboutin said in a statement. The EU court said it's now up to the local jurisdictions in Belgium and Luxembourg to determine whether users on the online marketplace could have been under the impression that ads did not come from third-party sellers but from Amazon itself. This article was provided by The Associated Press.

On today's episode the gang discusses: 1) Amazon May Replace Rings of Power Showrunners After FAILED First Season 2) Brad Pitt is Making a Movie About Harvey Weinstein That Has His Lawyers Worried 3) Avatar Director James Cameron Slams Marvel and DC Characters as 'Immature' 4) Veteran Marvel and DC Director James Gunn Hired With Producer Peter Safran As Heads of DC Films

Supply Chain Issues are on the rise for those selling physical products. This can lead to tons of issues including being sold out on Amazon for long periods of time.

Check out my upcoming debut novel Reason and Romance available on Amazon May 3rd. Pre-Order the book! https://www.amazon.com/dp/1667827723 reasonandromance.co  

Troy Aikman Set to Leave NFL on FOX and Jump to ESPN's Monday Night Football?! Amazon may turn to Rams HC Sean McVay now?

Amazon's new-to-brand metrics determine whether an ad-attributed sale was made by an existing customer or a new one, and knowing how to navigate this will make a difference in how you optimize your PPC plan to either reach new customers or build greater loyalty with existing clients. This week, Daniel Tejada of Straight Up Growth, joins Michael to tease out everything within Brand Metrics as well as actionable steps for what to do within each section. Some of the sections are straightforward, but some are more unique. You'll want to optimize accordingly. See what we mean in The PPC Den! Highlights 0:00 Intro– Get to know Daniel Tejada 05:14 Looking at Brand Metrics 08:17 What problems does Brand Metrics solve? 11:14 What you'll see within Brand Metrics Overview 15:00 About Total Brand Shoppers 16: 12 About Engaged Shopper Rate 17:42 Customer Conversion Rate 18:47 % Sales New-to-Brand 19:00 Click into a category 20:30 Walkthrough of Key Metrics 22:40 Walkthrough of Awareness & how to boost it 30:05 Walkthrough of Consideration 33:56 Walkthrough of Purchased – BOFU metrics 38:25 What to do first in Brand Metrics 45:25 Chatting Amazon PPC is fun If you like what you hear, please give The PPC Den a 5-star review and share with your friends! Resources & Links Where to find Daniel Tejada Where to find Brand Metrics on Amazon May 2019's Episode on Making Sense of New-to-Brand Metrics An Introduction to Targeting Options on the Amazon DSP Never miss the latest in Amazon PPC tips and best practices All our episodes and show notes Get a product tour of Ad Badger - Host and Executive Producer: Michael Erickson Facchin Guest Co-Host: Daniel Tejada Senior Producer: Nancy Lili Gonzalez Video and Audio Editor: Pedro Moreno Graphic Designer: Emma Walker

In today's top stories, a report says Amazon is ramping up grocery delivery services. Meanwhile, Apple releases Tracker Detect for Android users to find AirTags, and iOS 15.2 brings new features.

Looking for a Remote Job?  Amazon may have a Solution for you.Subscribe: https://thingsyoushouldknow.supercast.techFacebook: https://www.facebook.com/groups/879254746173653Working at AmazonWhat unites Amazon employees across teams and geographies is that we are all striving to delight our customers and make their lives easier.The scope and scale of our mission drives us to seek diverse perspectives, be resourceful, and navigate through ambiguity. Inventing and delivering things that were never thought possible isn't easy, but we embrace this challenge every day.By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.Buzzsprout - Let's get your podcast launched! Start for FREEDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.

#41- Amazon may have lied to congress “Shhh… it MATT ers”  is a weekly podcast helping us “ESCAPE THE ECHO CHAMBER” LIVE on Friday at nine, we'll unpack the weekly news that was relevant in the lives of the panel   https://www.cnn.com/2021/10/18/business/amazon-congress-antitrust/index.html  

Amazon Prime video has dumped a ton of cash into it's new sure to be hit based on the Wheel of Time Series; Studies have shown that guys who pose with this on dating apps are more likely to commit and settle down; Slow Jams with Kelli; a wonderful story about a man named Kenny who Kelli met who ended up on the Today Show

In today's top stories, Facebook wants your avatars to get together in virtual conference rooms. Meanwhile, a new report says Amazon department stores may become a reality in the US.

#MerchByAmazon #POD #AmazonMerchCheck out our YouTube Channel https://www.youtube.com/c/MRKREPORTCheck out one of the best Merch By Amazon tools out there! Merch Informer - https://merchinformer.com/1240.htmlSTART A PRINTFUL BUSINESS - https://goo.gl/G43t3U40 FREE listings! https://etsy.me/2u2xRyaIf you are NEW to Etsy and want to open a store to start selling please use the link above to register and we will both receive free listings!For the Automation Tool I use for Merch By Amazon, Printful, Redbubble, Seciety6, Spreadshirt, Teepublic, Teespring, Zazzle Or KDP Automation visit Merch Titans https://automation.merchtitans.com?ref=mrkJoin our Free Discord ChannelWe are currently growing two groups one for POD and one for Tradinghttps://discord.gg/AbwfJrAMust use tool for anyone working with Amazon's KPD. If you have designs that you have used for your POD business make sure to check this out and start making money on KDP https://bookbolt.io/267.html20% OFF USE COUPON CODE "MRKREPORT"Fiverr - https://track.fiverr.com/visit/?bta=45763&nci=5929BECOME A FIVERR AFFILIATE and start making money - https://bit.ly/2JaIJTTShop on Amazon by using our affiliate link (NO COST TO YOU) - THANK YOU! - https://amzn.to/2RDT5fY

#MerchByAmazon #POD #AmazonMerchCheck out our YouTube Channel https://www.youtube.com/c/MRKREPORTCheck out one of the best Merch By Amazon tools out there! Use Code "MRKREPORT" for 20% OFF!!Merch Informer - https://merchinformer.com/1240.htmlSTART A PRINTFUL BUSINESS - https://goo.gl/G43t3U40 FREE listings! https://etsy.me/2u2xRyaIf you are NEW to Etsy and want to open a store to start selling please use the link above to register and we will both receive free listings!For the Automation Tool I use for Merch By Amazon, Printful, Redbubble, Seciety6, Spreadshirt, Teepublic, Teespring, Zazzle Or KDP Automation visit Merch Titans https://automation.merchtitans.com?ref=mrkJoin our Free Discord ChannelWe are currently growing two groups one for POD and one for Tradinghttps://discord.gg/AbwfJrAMust use tool for anyone working with Amazon's KPD. If you have designs that you have used for your POD business make sure to check this out and start making money on KDP https://bookbolt.io/267.html20% OFF USE COUPON CODE "MRKREPORT"Fiverr - https://track.fiverr.com/visit/?bta=45763&nci=5929BECOME A FIVERR AFFILIATE and start making money - https://bit.ly/2JaIJTTShop on Amazon by using our affiliate link (NO COST TO YOU) - THANK YOU! - https://amzn.to/2RDT5fY

The Bid For Morrison’s Supermarket Join Andrew Grant and Darren A. Smith in the thirty-third episode of the Grocery Guru. They discuss the bid from United States private equity firm Clayton, Dubilier & Rice, of which Terry Leahy is a Board Member, to buy Morrison’s Supermarkets. But will Amazon now make a bid too? Join Darren and Andrew as they discuss the bid for Morrison’s supermarket You Can View the Full Bid For Morrison’s Supermarket Transcript Below Darren A. Smith: Welcome to episode 33 of the Grocery Guru. And we are here today with that guru, Andrew Grant. How are you? Andrew Grant: Yeah, morning Darren. Yes, very good. Thank you very much. Darren A. Smith: Now, we’ve both had the lurgy, but that’s not why we’re on video, to tell everyone we’ve had the lurgy. Andrew Grant: No, I think you’re right. As I think you put it, we’ve done so little social interaction in the last 15 months. At the minute, you actually come near anybody else, you catch something. Darren A. Smith: Does seem that way, does seem that way. But more interestingly, for our viewers out there, what’s in our postbox, mail bag, on your lips, on your mind today? Andrew Grant: Well, there’s only one big news in the world of grocery today, I’m sure nobody’s missed it. But it’s the possible bid for Morrisons. Interestingly, we’re doing this a couple of days late. It’s Monday morning. The news broke Friday, that… What are they called? Clayton Dubilier & Rice? American venture capital group. Best known for floating B&M, Home Bargains. Darren A. Smith: Oh! I didn’t know that. Okay. Andrew Grant: And have got ex Tesco CEO Terry Leahy on their board. So, they’ve got a bit of knowledge and a bit of experience. But yeah, that news broke Friday evening. And this morning, Morrisons’ shares have gone up over 30%. Darren A. Smith: So, the news is that this venture capitalist, what do they want to do? I know you know this. Andrew Grant: Well, interestingly the supermarkets are incredibly good value. We’ve talked so many times in these sessions of how well we did over the pandemic, et cetera. But that hasn’t been reflected in their share prices. Darren A. Smith: No. Andrew Grant: And there was an article I read yesterday, to say that Morrisons’ share price prior to today, was the same as it was 20 years ago. Darren A. Smith: Wow! Okay. Andrew Grant: So, all that effort, hard work by 115,000 people wh

Lumber prices are falling. Amazon's gross merchandise volume is estimated at $316 billion. And Exxon Mobil may increase its dividend. Host: Nicholas Jasinski. Producer: Katie Ferguson.

On today's show:On this day in 2019, Jay-Z is named the world's first billionaire rapper by Forbes magazine. (Hip-Hop)On this day in 2018, Golden State guard Stephen Curry breaks Ray Allen's NBA Finals record for most 3-pointers with 9 in the Warriors 122-103 Game 2 win over Cleveland Cavaliers. (Sports)Duke Head Coach ‘Coach K' Retiring After 2021/22 Season. (Sports)The Next Round of WWE Releases Have Sadly Been Announced. (Sports)R&B Songstress Mary J. Blige is Finally Getting a Documentary. (Hip-Hop)Lots of Updates From the PlayStation Camp. (Gaming)Now We Know the Date and Time for the Next Nintendo Direct Livestream. (Gaming)Spotify Launches #OnlyYou. (Tech)Amazon Announces Support of Federal Marijuana Legalization. (Tech)Babe Ruth 1914 Rookie Sells for Record $6 million dollars. (Collectibles)For more details on these stories and many more, follow ONE37pm on IG, Twitter, FB and TT.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of the podcast, we talk about AT&T announcement to spin off WarnerMedia to merge with Discovery after only 3 years (and why), Amazon's potential acquisition of MGM, Regal setting new theatrical windows with Universal and Disney, Jungle Cruise moving to Premiere Access. Oh yeah, and Spiral topping the domestic box office, with an eye to Memorial Day weekend and F9's international release next weekend. Credits Email: boxofficewatchpodcast@gmail.com Twitter: https://twitter.com/BOWatchPodcast iTunes: https://podcasts.apple.com/us/podcast/box-office-watch/id1500197597 Spotify: https://open.spotify.com/show/3Ny5dDxQquInt5YKizlzdi Google Play: https://play.google.com/music/listen?view=/ps/Ioeupsq3pemmeilo7s5ii76zldu Podchaser: https://www.podchaser.com/podcasts/boxofficewatch A Ninjaboi Media Production Email: ninjaboimedia@gmail.com Patreon: https://www.patreon.com/ninjaboimedia Twitter: https://twitter.com/NinjaboiMedia Twitch: https://www.twitch.tv/ninjaboi333 Letterboxd: http://letterboxd.com/ninjaboi Episode Music Phat Sketch by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4211-phat-sketch License: http://creativecommons.org/licenses/by/4.0/ Find out more at https://box-office-watch.pinecast.co This podcast is powered by Pinecast.

New concerns about Tesla lead some to bet against the stock. Amazon is said to be in talks to acquire MGM. And interest in meme stocks is on the rise. Host: Jacob Passy. Producer: Katie Ferguson.

Guest host John Horn and KPCC film critics Claudia Puig, Amy Nicholson and Andy Klein review this weekend’s new movie releases. "Spiral," in wide release "The Woman In The Window," on Netflix "Profile," in wide release "The Perfect Candidate," at Laemmle Playhouse 7, Laemmle Royal, Laemmle Town Center 5; VOD (including Amazon Prime Video, iTunes, Google Play) "The Killing of Two Lovers," The Landmark, Laemmle’s NoHo 7 & Laemmle’s Playhouse 7 (additional Laemmle’s theaters May 21) "Army of the Dead," in wide release & Netflix on May 21 "Los Hermanos/The Brothers," In select theaters (check your local listings); Laemmle Monica Film Center, Laemmle’s Virtual Cinema "Those Who Wish Me Dead," in wide release & HBO Max "The Killing of Two Lovers," The Landmark, Laemmle’s NoHo 7 & Laemmle’s Playhouse 7 (additional Laemmle’s theaters May 21) "RK/RKAY," Cinemark (Los Angeles), Century Stadium (Orange), Laemmle’s Monica Film Center; Laemmle’s Virtual Cinema "Broken Harts," on Discovery+ May 18  "Georgetown," In Select Theaters May 14; Laemmle Town Center 5 (Encino); VOD (including YouTube, Google Play, iTunes and Amazon) May 18 "Riders Of Justice," Laemmle’s Playhouse 7, The Landmark; wide release on May 21 "Take Out Girl," VOD/DIGITAL (including iTunes, FandangoNow, VUDU, Google Play) on May 18 "Weekenders," VOD (including iTunes/AppleTV, Amazon, Google Play & FandangoNOW) and cable on-demand DURING COVID: Our FilmWeek critics have been curating personal lists of their favorite TV shows and movies to binge-watch during self-quarantine. You can see recommendations from each of the critics and where you can watch them here. Guests: Amy Nicholson, film critic for KPCC, film writer for The New York Times and host of the podcast ‘Unspooled’ and the podcast miniseries “Zoom”; she tweets @TheAmyNicholson Claudia Puig, film critic for KPCC and president of the Los Angeles Film Critics Association (LAFCA); she tweets @ClaudiaPuig Andy Klein, KPCC film critic

Media Executive, John Kosner, who spent two decades at ESPN, discusses sports media’s challenge of catering to younger viewers, who have grown up with mobile devices and video games. Kosner sees Amazon's exclusive deal to stream Thursday Night NFL games as an opportunity to completely reinvent how leagues engage fans- think Twitch- and is betting on other tech giants to follow. Guest: John KosnerHost: Mike ShieldsProducer: Kenya Hayes

In this episode, herbalist Lori Wroten shares a personal case study about an adverse reaction to herbs sold by a 3rd party seller on Amazon. If you have clients who purchase herbs or nutritional supplements from Amazon, it's incredibly important to provide education about the possible risks and where one can obtain supplements safely. Lori also shares how this experience led her to seek out additional training. She's now running a busy herbal practice; as a bonus, in this episode Lori shares some tips about how she's built up her practice, including one strategy that I've never heard of an herbalist using before :). Additional resources and a transcript are available on my website. You can find Lori online at Lifesong Holistic. --- Send in a voice message: https://anchor.fm/intheclinic/message

In this episode Neil Asher from the Aussie Online Entrepreneurs answer the question: AMAZON MAY OWE YOU MONEY IF YOU’RE IN GLOBAL SELLING

3PM - Amazon may be leaving Seattle // How Biden Chose Harris: A Search That Forged New Stars, Friends and Rivalries // Why Do We Even Listen to New Music? // Nickelback face the wrath of the internet after teasing new announcement

Amazon may buy vacant Sears and JC Penney stores in malls to use as fulfillment centers!

Mark Goldman bring us some hot Business topics in our Biz round table. Some of the topics former CEO of McDonalds , Amazon May occupy some of the empty stores of JC Penny and Sears location.Also joking us is Miriam Feldman, artist, author and activist for mental health.Her new book is He Came in with It: A Portrait of a Motherhood and Madness.She is so honest as a mother of her son Nick, who at 20 was diagnosed with mental illness.Compelling story.

- What exactly is Seattle's Capital Hill Autonomous Zone and is the Media hiding what is really happening? - Is it now ok for celebrities on social media to go black face? - Is Amazon about to kick off on of the greatest TV shows from the 70's? - And What did Dave Chappelle just say about everything going on following the death of George Floyd. - How to watch the NHL and Get Nashville Predator tickets with Brian Baily, Nashville Predators Business Operations Manager - These questions and so much more will get answered today on The Joe Padula Show, absolutely. #TalkRadio #JoePadula #Veterans #FtCampbell #Comedy #LocalNews #Nashville #Clarksville --- Support this podcast: https://anchor.fm/joe-padula/support

Are you ready to take the long road and forgo the shortcuts to becoming a Radically Generous Entrepreneur? If so, you may want the help of a deep dive into what that looks like, and you can find it in the newest book by my guest, Morgan Snyder of Ransomed Heart Ministries. Morgan joins us from Colorado Springs, where his book “Becoming a King” becomes available on Amazon May 26th of 2020. In it, Morgan shares the deep, enriching substance of over 20 years’ sojourn as an apprentice to God and older men in the Kingdom. He personifies and digs deep into a principle that dovetails with Chapter 6 of Influencer Networking Secrets – The Curator. We will become defined by the people who surround us – and we reap in the next decade what we sow in this one! Morgan serves on the executive leadership team of Ransomed Heart, where he has led retreats and events for men for two decades. He is the architect and steward of Become Good Soil, a sub-set of Ransomed Heart’s outreach aimed specifically at men in their thirties, who are busy becoming the kings of tomorrow. Morgan lives in the suburbs of Colorado Springs with his wife, Cherie, and their two children. Every chance he gets, you can find him in the wilderness. “Find like-hearted kings living in the same direction. Sign treaties. When one kingdom is at war, both are at war.” – Dan Allender In this episode: The question every man brings to the world – and how we answer it presents us with a choice between humility and humiliation The vanity of setting out to “make a name for yourself” – how the work you bring to the world is never truly offered with the wrong motives! The deep interconnectedness that eludes so many people – and the profound, eternal riches you can access by getting OUT of the rat race How curating your tribe begins with PAIN, not profit – and why you can’t curate them unless you have more QUESTIONS than answers   Resources Get Morgan’s new book “Becoming a King” HERE:

Today we are hearing from Jenna about what’s been going on with Amazon in the past month. Crazy times for sellers around the globe, but we are here to help! Minute Markers: 0:24 – 1:29 – New Repeat Buyer Analytics on Amazon 1:29 – 2:02 – What To Do With This New Information 2:03 – […] The post Podcast Episode 40 : What’s New on Amazon May 2020 with Jenna appeared first on TurnKey Product Management - Podcast.

Jodie Hopkins, Author: Journey for One, www.JourneyforOne.org, joins me on MentalShift for an amazing conversation covering who influenced her philosophy on life, how she discovered her adventurous spirit and how you can, too. www.JourneyforOne.org Kindle Free download on Amazon: May 1, 2 & 3, 2020 Thank you for listening. I'd appreciate your subscription to my podcast. If you haven't read or listened to my introduction, I am an Award winning International TEDx Speaker, Speaker Coach, Communications Trainer, 2x Author and host of this podcast, MentalShift. I have a habit of breaking into song, mostly R&B or Broadway... don't worry, I'm pretty good. Look me up on IMDB. I happen have a few speaking parts in a few SyFy movies. Thank you for joining my world. Hope you decide to stick around. www.MichelleMras.com (Episode: 43)

At this point you’re probably tired of the word coronavirus, but what if there was a way to properly strategize so that you come out on top? Rick Watson is an ecommerce strategist and overall strategy genius. He shares his views on Amazon as a whole as well as why he wrote his recent article about Amazon and what the data reveals. This was a really fun conversation. Rick is full of personality as well as knowledge. Having been raised by entrepreneurs he has always had a different view of how businesses work and how successful businesses become successful. He credits this to his ability to find the best strategy for most ecommerce stores to sell their products and gain visibility. We dig deep into Amazon’s current policies and Rick’s predictions for what the future holds. He also shares why he thinks the government and Amazon teaming up could potentially be a good thing… or a very bad thing. Also learn what you can be doing now to prepare for when all of this is over.  Amazon so far hasn’t been particularly helpful to sellers overall, but they are doing what they can to keep the platform successful. There are a bunch of different things that they could do to help sellers get back on their feet. Only time will tell how it all ends up.   In This Episode: [00:37] Rick is in New York dealing with Corona. Learn more about his background. [01:53] He is not an Amazon seller but he does have an amazing background in ecommerce strategy. [02:28] Learn more about Rick’s background and his strategist brain.  [05:59] How did his prior work experience help him build successful strategies?  [09:14] Rick shares why he wrote his most recent article. [10:27] Why you have to have a war mindset on manufacturing. [13:35] Amazon needs to think like Elon Musk. [16:08] Should we still be focusing on non-essential items for FBA?  [19:37] Will Amazon relax their standards on deliverability?  [22:02] Listen and Rick unpacks Amazon forgiveness on fees.  [24:31] Rick doesn’t see Amazon extending capital terms, but that may be in the future. [25:35] Why did Amazon pick the two weeks for non-essentials?  [28:31] What kind of deal between the government and Amazon could take place?  [33:13] How does Rick recommend you strategize this period to make it through?  [35:36] Connect with Rick and pick up his favorite book.  Links and Resources: Wizards of Amazon Wizards of Amazon Courses Wizards of Amazon Meetup Text “Amazon” to 69922 Wizards of Amazon on Facebook Wizards of Amazon on Instagram Wizards of Amazon on LinkedIn Wizards of Amazon on Twitter   Rick’s WebsiteRick on LinkedIn rick@rickwatson.io Neuromancer by William Gibson

Rona rona rona and two very different experiences while shopping at the same Target. Be safe. Be well. Watch my new show on Amazon May 1st called UPLOAD!!! https://www.amazon.com/Upload/dp/B0858YGKZ4 UNPROTECTED SETS on EPIX! https://www.epix.com/series/epix-presents-unprotected-sets/season/1/episode/1/zainab-johnson Watch me host the new Netflix how 100 Humans available NOW!!! https://www.netflix.com/title/80215997 www.zainabjohnson.com www.instagram.com/zainabjohnson www.twitter.com/zainabjohnson

This Quarantined Conversation is with Zainab's close friend Sabrina Revelle. I hope you're all well, staying safe and healthy. Thanks for listening and enjoy! Watch my new show on Amazon May 1st called UPLOAD!!! https://www.amazon.com/Upload/dp/B0858YGKZ4 Watch me host the new Netflix how 100 Humans available NOW!!! https://www.netflix.com/title/80215997 www.zainabjohnson.com www.instagram.com/zainabjohnson www.twitter.com/zainabjohnson SABRINA'S INFO https://www.instagram.com/sabrinarevelle/ You can also DM her on IG for Seamoss Gel 16oz for $20 https://www.youtube.com/playlist?list=PLeY8qhzVduK3b0eQwHAyaI6eqBRg9s9Pe https://www.youtube.com/user/SabrinaRevelle Acting Coaching: Virtually via "FaceTime", "Skype", "Zoom" or "WeAudition" Email or IG DM me if you want to schedule a coaching session. You can check out my reviews at www.WeAudition.com/sabrinarevelle brislipservice@gmail.com SCHEDULING OR BUSINESS ONLY https://www.instagram.com/fuckitletscolor/

This week's Hot Tags include rumors that Amazon or others could buy WWE's pay-per-view rights, The Rock's daughter joining WWE, EC3 possibly leaving for AEW and more. --- Support this podcast: https://anchor.fm/smarkoutmoment/support

When you are selling on Amazon, especially when you do FBA, there is a strong chance that Amazon owes you money in one way or another. That’s right! Amazon is a big corporation and the fact of the matter is, they’re not going to be proactive about paying you for smaller hiccups you experience as a seller using their platform. They may damage your products, lose them or even charge you extra and incorrect fees. And, if you are not diligent enough or not proactive about it, you are definitely losing big money.  In this podcast episode Kathleen shares the must do business practices if you want to maximize your profit on the Amazon marketplace. She will guide you through the exact steps and the techniques that she uses in her everyday work being an Amazon business consultant. Check out this episode to find out how you can get your money back that Amazon owes you.  It’s not cheap to sell on Amazon. Between the fees, the shipping costs, advertising and your own cost to produce your products, it can be easy to lose sight of your profit margins real quickly. That’s not to say you can’t make money selling on Amazon, because you can make great money. But you want to ensure you are getting back all the money you’re owed at any given time for being an Amazon seller.  Make sure that you check for anything that’s been labeled “warehouse damaged” in your FBA inventory. This episode walks you through how to locate the proper reports so you can check through all the reasons for FBA returns, what to look out for and how to report it to Amazon so you can get reimbursed for these mistakes.  Ensure your FBA products have the correct weight and dimensions. This will save on your shipping but especially on your warehouse monthly storage fees. Don’t get overcharged because of having the wrong information in your product description and settings.  Reconcile any inventory sent to FBA that’s missing from your FBA shipment reports. Amazon rarely proactively issues reimbursements, so this is mostly up to you to report to them. You must provide documentation to show them the number of units in each box and shipment. This episode suggests a few ways on how you can protect yourself in order to ensure you’re not losing money because Amazon or your shipping carrier has lost parts of your shipments.  If you’re a customer, there are ways that you can get money back from Amazon on late order deliveries. If you’ve ever received a package late, they will give you up to $5 if you open a support ticket with their customer support, ask nicely and let them know how the late shipment has impacted you. Show notes at: https://www.mastersofmarketplace.com/13

Thanks for listening! Be sure to Like, Subscribe and Share Check out our Social Media:Facebook- https://www.facebook.com/prospertradingacademyTwitter- https://twitter.com/ProsperTradingCharlie Moon Twitter- https://twitter.com/DiscipleofTrend For any questions or comments, Charlie can be reached at Podcast@prospertrading.comGrab a free day pass to Charlie’s live signal trading room today: http://bit.ly/yt-free-passStocks and options trading involves substantial risk of loss and is not suitable for every investor. The valuation of stocks and options may fluctuate, and, as a result, clients may lose more than their original investment. ... All trading strategies are used at your own risk. Music Credits:Rock Angel by Joakim Karud https://soundcloud.com/joakimkarudCre... Commons — Attribution-ShareAlike 3.0 Unported— CC BY-SA 3.0 http://creativecommons.org/licenses/b... promoted by Audio Library https://youtu.be/K8eRXvLL7WoSay Good Night by Joakim Karud https://soundcloud.com/joakimkarudCre... Commons — Attribution-ShareAlike 3.0 Unported— CC BY-SA 3.0 http://creativecommons.org/licenses/b... promoted by Audio Library https://youtu.be/SZkVShypKgM

Today I’m interviewing Denise Walsh. This lady is the women that has it going on. She has a book coming out on May 7, 2019 and she is an inspiration to us all. She started out in her Journey 12 years ago and hasn’t stopped once. We will learn about what she calls the War Room and how and why to say “I am it”To apply for an interview or just to leave a comment please go to Fillurglass@gmail.com Please leave a review on itunesIf you would like to help Support this link, please go to:paypal.me/FillUrGlassArtwork byBackground vector created by vectorpocket - www.freepik.comTO CONNECT with Denise Walsh go to her websiteDenisewalsh.comAnd you can also find her on Facebook andYoutube.comSend her a message to let her know that you enjoyed the show.Support the show (https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=LWZ75W8CVU26G&source=url)

Dr. Leke Agbejule BPharm, MSc, PharmD joins the Pharmacy Podcast Nation to talk about Innovation with a Lyft Uber and Amazon spin. With increased advances in Telemedicine & BlockChain technologies, the landscape of community pharmacy is rapidly changing. These changes, albeit, subtle now, have the propensity to disturb the status quo as we know it today. It's a known secret that more prescribers are adopting telemedicine and this trend is only getting expanded into various specialties. This ability has enabled the opportunity to have prompt wholesome medical care in areas hitherto considered to be remote. It's estimated that there are 266 million cell phone subscribers in the US alone. Opportunities and solutions going forward will have to leverage this medium to reach the majority of healthcare consumers. What does this mean? Many pharmacy patrons have a new world open to them. Currently, 82% of patients pick up their prescriptions in the pharmacy either in person or via a representative. Digital adoption of patrons is key. Patients are now able to request a refill, pick up medications from the comforts of their palms using their smartphones, and other wifi enabled devices such as AlexaR This article will explore the possible incursion scenarios of the players in this space. Amazon With the direct acquisition of PillPackR, Amazon has positioned itself to be a force to be reckoned with in the pharmacy delivery space. It's no secret that Amazon simply has mastered the art and science of prompt delivery {Amazon Prime} and regular batch delivery! Amazon fosters a lot of relationships within its ecosystem to such an extent that they participate in almost all segments of the supply chain. Amazon is a strong contender in the sense that they can leverage {and perhaps will} Whole Foods foot print to reach out to prospective pharmacy patrons. Almost every household has an Amazon account and almost 65% of those have Amazon Prime. This enormous market share is bound to turn the industry on its head. Alternatively, Amazon May explore leveraging independent pharmacies to fulfil their patients' prescription needs. Besides the use of PillPackR to fulfill customers maintenance medication monthly, Amazon will now deal with how to handle acute prescriptions delivery. With the expansion of evisits, we are beginning to see Complete End to End Digital Medicine {CEEDM]. There are more people using medical apps on their phones to consult with a medical healthcare provider and have such prescriptions sent to the patient's pharmacy of choice. Upon completion, the pharmacy sends the patient a text message and the prescription gets picked up. Today, this may take about 24 to 48 hours to have the medication in the hands of the end consumer. The goal by these operators is to shorten the lag time to approximately 4 hours. It will be ideal for a patient to start their antibiotic treatment within 2 hours of consulting with a healthcare provider. This will try to capture the pathway for Amazon into this space. Approximately 54% of prescriptions filled in most metropolitan pharmacies are for new acute therapies secondary to recent consultations. These essentially represent the scripts Amazon will be going for. AlexaR will enable such prescriptions to be picked up immediately they are ready at the pharmacy and have them delivered. There are talks Amazon may partner with Lyft or Uber to carry out the delivery. This couldn't be corroborated. Our consultants believe this is a feasible approach. This approach will definitely leverage the already established logistics infrastructure of Uber/Lyft Uber It is believed UberEats is simply a precursor to UberScripts or UberRx. The online car ride-sharing model is poised to penetrate the pharmacy delivery space. Almost everyone has a Uber account and most have had to use this service either sparingly or on a regular basis. The need to move into this niche is very attractive to both Uber and Lyft both have the same service models and are equal strong contenders. The ultimate model may be a hybrid of Amazon and Uber/Lyft. This is extremely attractive because Uber/Lyft have logistics infrastructures for prompt delivery Retail Chain pharmacy Role The chain pharmacies can remain relevant within this space by offering on site instant delivery service. LeanGuistics Consulting Group, Miami, FL believes this incursion will affect mostly acute medications and mainly focus on patients that use telemedicine to access care. It was determined that patients are able to allow for a 2 hour window from when the pharmacies notify them of their scripts to the start of therapy. StatDrop! This is a tool {app} to help community pharmacy address the current delivery issues. The tool was developed in response to the percentage of acute medications that are not picked up on time, or delivered to the final recipient, for the much-needed therapy. The solution will be similar to UberEats or GrubHub. This app will help patients pick up and deliver medications from their pharmacy of choice at a nominal fee. Patients will be able to download and register for the service. Upon registration, the patient will have access to all the tools via a widget placed on their smart phone. The patient will request a pick up and a barcode generated will have all the information required to pick up their prescription scrambled in a way to further protect the patient's personal information. Currently this essentially excludes controlled prescriptions. It is believed patients will be using this for the delivery of antibiotics issued pursuant to Rx sent by a healthcare provider. The driver, a registered Pharmacy Technician, will be able to support all medications regardless of their storage conditions. Insulin and similar medications will be delivers to the patient in a cold pack to maintain the cold chain. The patient will pay for their medication over the phone using a credit card on file with their pharmacy, all these transactions will be invisible to the StatDrop representative. when medications are paid for and ready for delivery the patient will log into our app and request service. The nearest StatDrop representative in the neighborhood will lock the request in -app so as to avoid duplication of efforts, pick up and deliver. This service will be available from 7:00 am to 10:00 pm on a daily basis 7 days a week. The last request for the day must arrive in-app by 9:30 pm. We are looking at 20 30 minutes for medications to be delivered. Note, patients can register for a one time delivery service or enroll for a recurring monthly subscription. It is estimated that 57% of all Acute/Stat medications are not picked up {or delivered}, and 72% are not started as prescribed by the healthcare provider. Using some analytics and tools native to Lean Six Sigma, LeanGuistics Consulting Group of Consultants believe we have the solution. For the purposes of this problem statement, any acute medication not delivered within 4 days was considered late and non-adherent. We used 4 days because the average length of antibiotic course is between 5 to 7 days. Based on the prescription issued by the healthcare provider. The patient should be at the tail end of {or the middle of therapy} by the 4th day. Using the premise of “Vital Few Vs Useful Many, we believe identifying & addressing the main factor will solution for 80% of the problem. In actual fact, a +5% uptick will save the economy a great deal. Let's put this into proper perspective. It is estimated that prescription abandonment and lack of adherence within the first 48 hours cost the nation in the region of US$ 200 billion and over 100,000 deaths per year, and when the patient is an infant, this makes it worse since either both parents or one will have to miss work to care for the patient and the cost of childcare for that/those days still need to be paid. At LeanGuistics, we believe that if we can better manage this segment of operation we will make a major dent in alleviating the nation of this staggering ailment. There is no doubt the pharmacies today are smarter and more efficient than in the last 2 decades. Several Lean Six Sigma tools have been built into bespoke workflows to ensure these stat medications are ready on time. At LeanGuistics, we have identified a few important factors, that if improved upon will stem the tide. As alluded to above, most retail pharmacy workflows have effectively removed waste and variation in their processes to ensure a relatively high level of customer satisfaction is achieved. It is believed by our consultants that the main factor here is the Accessibility to the medication on time. Several factors are responsible here, but the main culprit is getting the medications into the hands of the patients promptly.  Other Factors Drug not covered or prior authorization required. Oftentimes when medications require P/A or are not covered the pharmacists are reluctant to reach out to the ER to facilitate a change. Out of pocket Cost of drugs: In some cases, the patients get sticker shocked when they discover the out of pocket cost of the medications. Rather than work with the pharmacy team members to leverage other cost reduction measures, such as leveraging manufacturers coupons to further lower the co-pay, they, the patient, just don't pick up the medication  Availability of insurance coverage: Whether or not the patient is covered by a plan is a key contributing factor. It's discovered that subscribers of ObamaCare are always reluctant to pick up medications that are outside the lowest tier of coverage In the final analysis, improving access to the medication through expanded delivery service will reduce this financial burden on the country. Dr. Leke Agbejule, Principal Partner, LeanGuistics Consulting Group, LLC https://www.linkedin.com/in/dr-leke-agbejule-bpharm-msc-pharmd-82422827/   See omnystudio.com/listener for privacy information.

Sucharita (Mulpuru) Kodali @smulpuru is the Vice President and Principal Analyst at Forrester Research covering retail and e-commerce.  She has previously worked at Saks Fifth Ave, Toys R Us, and Walt Disney Company. In this interview, we cover a wide range of topics including shop.org 2018, Amazon, marketplaces, holiday 2018 predictions, personalization, and the future of e-commerce. Upcoming: Groceryshop October 28-31, Las Vegas Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 146 of The Jason & Scot Show was recorded on Thursday, September 20th, 2018. http://jasonandscot.com Join your hosts Jason "retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. Transcript Jason: [0:25] Welcome to the Jason and Scott show this is episode 146 being recorded on Thursday September 20th 2018 I'm your host Jason retailgeek Goldberg and as usual I'm here with your co-host Scot Wingo. Scot: [0:41] Hey Jason and welcome back Jason and Scott show listeners Jason were sitting here at episode warning 146 knocking on 150 and there's someone we've been trying to get on the show for a long time but she is so busy it's taken almost a hundred fifty episodes for the stars and the moon and the planets to align so we are really really excited to finally have on the Jason and Scott show the Infamous and famous sucharita kodaly welcome to the show sucharita. Sucharita: [1:11] Oh thank you Scott and I'd only been waiting for years to even be invited to the show so this is my moment. Scot: [1:20] Usually the inter I give like a little blurb about people and I was like near LinkedIn and there was so many things you've done the the ones I'll just throw out there you've got tons of retailers at Walt Disney and of course well known for Forester so so you're welcome to show excited to have you. Sucharita: [1:41] Thanks for having me I appreciate it finally. Jason: [1:46] Hahaha. I feel like the weight is going to be well worth it as you know from having listened to a couple shows we always like to start by a kind of orienting the listeners with a little bit of background and sort of a. A quick synopsis of of the scope of your roll now so I know you have a fancy title principal Analyst at Forrester. What does a principal analyst do. Sucharita: [2:10] Yeah I'm pumped Forrester for for for those who don't know is a technology research company it said based in Cambridge Massachusetts and we have a number of analysts to focus on different aspects of a technology research and I've focused for the 10-plus years that I've been at Forrester I'm on the retail industry so that means digital retail omni-channel issues mobile Commerce social commerce and anything and everything that really involves a bit technology or the internet and I work with retailers and a lot of the technology suppliers and Technology software providers that that support the retail industry. Jason: [2:56] Very cool and Anna Scott alluded to it but you you have a prodigious retail background before coming to Forest or can you share their listeners of the synopsis of how you got there. Sucharita: [3:08] Yeah yeah there would you pull just before I had joined Forrester I was at a department store so I worked at Saks Fifth Avenue for the saks.com team. And the four sacks I worked in Big Box retail I was at Toys R Us for for a little while and then before that I was at a startup during the first.com the late 90s and it was that it was a startup that was in the e-commerce space selling baby products Baby Style and that was actually founded by a colleague who had worked at Disney when I was when I was there so so that is that range of experiences except brands internet start-up department stores in big box. Jason: [4:00] Awesome and that you Scott and I are part of the prestigious club we have we've all served on the shop. Org board of directors and you and I were just at shop.org in Las Vegas last week. Sucharita: [4:15] Indeed indeed yeah that shopped out of work is where I think I got to know both of you. Jason: [4:22] So that alone is a good reason to be part of shop.org to get to meet fabulous people like Scott and sucharita and. I'm curious I haven't had a chance to kind of debris that you sent the show any big takeaways or or. I think thank you you saw or heard of the show that they stood up to you. Sucharita: [4:43] You know that the topics that seem to come up have been a lot of the topics I think that that don't have been pretty popular in 2018 as you know Jason I know that you had spoken on that like a Ally and machine learning which retailers I think we're just still trying to get their arms around what does it mean for their businesses and is there a flexibility and is there applicability really to amateur business that has a large sore foot print where where is there an opportunity there and in how do they even know think about leveraging it it to their advantage. Amazon is always have Perpetual topic of it's almost kind of every conversation I have with a retailer it almost seems like it I have done to that territory. There was that that you know also I think I'm an interest in in just it as an extension of the Amazon discussion around marketplaces. And that will likely be wanted the topic said that will probably talk about today is that is that a Facebook and what it's doing with it latest Commerce Commerce initiative those are definitely that that the teams that stood out to me that seem to be recurring that that came up over and over again. Jason: [6:09] Nice I actually feel bad because Scott wasn't able to make it this year due to the hurricane. Sucharita: [6:15] We miss you Scott. Jason: [6:17] I know it's not the same. Scot: [6:18] Is the first one I've missed and I think I'm going to say tennis shoes on it it was very strange not going this year but I've heard a recap so I saved. Jason: [6:28] Nice if you're doing the math at home that means Scott started going shop.org when he was a teenager. But you gave it talk there's a secret session on the giveaway that the inside scoop is it shut that or there's a secret invite only session call Executive afternoon and Shop. Org. Then all the fancy people attend and that's when they get all the big brains to present. And you were one of the presenters at that section and you actually talked a lot about marketplaces and I was as I was listening I was thinking of myself. Scot Migos toys. Sucharita: [7:02] Well this is wet that Scott's been evangelizing for for so long right is it is how much of the world is is now marketplaces how much of retail is now Marketplace is and the Forrester stats are that globally marketplaces are now. 50 more than 50% of all of e-commerce projected to be north of 60% in 5 years or so so your call at has always been right Scot Wingo. Scot: [7:29] Thanks thank you I need to bring you on on all my meeting so you can talk. I'll just put a quote then I'll just put on my slides Scot Wingo is always right situated so you know one of the things we identified early in the Chow beiser was sweet we started going to China and realizing you over there it's like 90% marketplaces to do feel like we're heading towards that kind of world or do you think you feel like that kind of balancing point in the 50 to 60% range right where do you think that goes. Sucharita: [8:03] Well I'm a large you're right I mean it's there's a large part of e-commerce that is China it is the largest e-commerce Market in the world and when most of the e-commerce in the largest market is marketplaces it's going to be skewed a little bit that figures for the US I think we have our life more like 30 to 40%. Scot: [8:23] That was a global to 50%. Sucharita: [8:25] So yeah sorry I if if that wasn't clear but that so so where is the saturation point for for marketplaces in the US and I think that that is a question that's all smelly what's there to nuances I think that are important with that question 1 is how broadly we Define marketplaces once you get into defining marketplaces with travel or potentially with food or other categories it becomes the penetration numbers change and it's actually even higher because there are certain categories that are entirely marketplaces like in a large marketplaces like ride-hailing. [9:05] So so that is why I think that there's a there's a there's a very narrow definition of e-commerce that we have now which is about 30 categories of physical goods and within those 30 categories the future I think is ultimately I intertwined with the future of Amazon in retail and I think that's the at the big that's one of my big questions is given Amazon's first-party margins which I don't I think are probably the lowest margins of all of its key category is that it does business in Risky Business says that it participates in I think it really begs the question of yet you know do they do they consider do they lean into their higher margin businesses like advertising or cloud or hardware and ultimately give up on on some of the retail on pieces and they've become more of or they become more of a service at service provider and in that in in that scenario I actually think. [10:13] We may see a cab to that market place to Unistaff. Maybe we won't get to 70 or 80% liking somebody you know some of these other markets like China or north of that but. But I did it for I think it's it's it's heavily dependent on your what sort of happens in the next five years with Amazon. Scot: [10:34] Yep so we we've already kind of jumped into it but it wouldn't be a Jason Scott show without talking about Amazon so it's a good Market Marketplace kind of approach I had a 30000 foot question for you I were Twitter buddies and you know if I kind of look at the trend your your kind of. Not anti Amazon but I get the vibe that you're kind of feeling like you know maybe they'll come under more scrutiny around some stuff with what's going on there. Sucharita: [11:01] Well I think that it there a lot of people that think that I did you know there's there's no question that there are there certain things that happened on Amazon there are CEOs of companies like Birkenstock and Swatch that have called out you know that there are fake versions of their product on on Amazon so you have counterfeit issues you have pricing issues there yet you know there are issues related to the authenticity of reviews on the other number of products that I bought an Amazon that I'll have like 500 positive reviews and then you get the product and the packaging contact this URL for support and it's it's a URL for some heat for a non-existent website. [11:55] There is all kinds of there all kinds of issues with you know it's gotten to Amazon has gotten so big and even though they have some of the most Brilliant Minds in retail working. There are there are there a lot of fraudsters in the marketplace that are one step ahead and constantly you know it's it's a whack-a-mole situation for Amazon so so my so anyway my net-net of my by my salon Soliloquy here is that I think that there are. A few different directions that Amazon could be tackled it could be you know that you have State's attorney generals. [12:38] Brett unipack reading some case with the but you no wonder that the guys of consumer protection laws we have it another artist at the DUI Mantee trust commissioner I'm just the other day who said that you know she's looking at some of the pricing issues with who or what the data that Amazon is collecting from Marketplace Sellers and does that affect the pricing of UniFirst versus third-party merchandised so so there are a lot of different I think constituents within government regulation that I think may have some some legs to stand on with respect to addressing these issues I mean that I can't think of other business that's had a first and third party Marketplace in. [13:30] Piano ever and you know kind of that also has instant transparency of information and there there just no laws around this so it's it's difficult to retrofit our existing laws on topics like predatory pricing or price-fixing. When it you know what Amazon May doing may be doing their site nuances to those to those issues. Scot: [13:58] Yes and hq2 you want to share Charlotte. Sucharita: [14:00] Might my guess what Charlotte was do was kicked out of the first round better shot. Scot: [14:13] Yep yep we're on the short list. Sucharita: [14:15] Write the short list of a my my my bets would actually be on Boston. Scot: [14:19] A lot of people are saying DC because of a lobbying thing which I don't understand at that tire lot of lobbyists 20,000 lobbyist. So Jason I got in a vigorous debate with some people about Amazon go they were they announced they were going to open a couple more people like this is crazy and stupid and then they announce they're going to open 3000 leakage that they may open what would you think about the Amazon go store in the strategy there. Sucharita: [14:50] Well I think that you know when when things like this are said with Anonymous sources it it does become more questionable that I want to see the lease it is and I'm going to wait and let you know I'm not going to speculate too too early because I feel like we've seen this movie before you know when Amazon took out the lease at the Empire State Building everyone thought that was going to transform you know grocery in retail and distribution in New York City you know after they launch the bookstore's there was speculation that it was you know they were going to have you know hundreds of them throughout the country there by think 15. You know when they even launched with Amazon Fresh you know I think that there was some speculation that they were going to be in you know hundred plus cities and you know what a very short. Of time and that roll out spend a lot a lot slower so I I don't know that I completely believe the rumors there's a part of me that that wonder is you know is it is it somebody who's trying to short grocery stocks is planning these Rivers you know so I'm not I'm not I'm not sure that I fully believe it. Also be the logic of of opening that many stores that do require such a high capital investment. [16:14] I'm usually pretty small format stores. Especially ones that are not selling high-ticket goods and you know a lot of what they're selling or these you know convenience store items are lunch for someone. You're not talking about you know business that is like 10 or 15 million dollars per location and I'd be surprised if it was even that much so. Terribly High capital investment for a business that ultimately I don't know how much of an impact is going to have on Amazon's overall business at this point I mean the kind of bet that Amazon needs to make now now that it's like a 200 billion dollar plus company it has to be really big and and I don't even know that you know kind of opening a convenience store chain is going to deliver. Those kind of numbers for them. Scot: [17:14] Yeah and we like we like to say it's a trillion-dollar company just use the bigger number. Sucharita: [17:19] Google valuation versus Revenue right. Jason: [17:24] Yeah that is a very first world problem when you get to the scale where. Buying a business is only interesting to you if it as a potential to be huge and an Amazon certainly has entered that phase. Sign on Amazon go if the rumors are true and they roll a 3,000 there's an interesting question does that disrupt convenience stores I-80 is that horrible news for 7-Eleven or is it actually worse news for like. GSR Quick Serve restaurants like Subway sandwiches and those folks because it really seems like the in the first few stores. The the purpose people have her going to the store is to get lunch more so than you know get emergency convenience items. Sucharita: [18:09] Right right yeah I think that that's that the end up an unknown I mean that whether it ends up being more of a grab-and-go restaurant dsmi restaurant semi going to pick up some Essentials I mean when I when I visited one time and they had meal kits bars in a wine all kinds of eating it seemed almost like it was an experiment on you know what are what are things that people can can carry consumed in the next few hours so so yeah it'll be it'll be interesting to see I mean I don't know that 7-Eleven and. Gas station convenience stores are going to be necessarily that disrupted the reason being that you're fundamentally it's gas or cigarettes or the other some other driver of the visit to those stores as far as as as Amazon goes ability to provide food I think yes they become essentially a new at the dispensary to come like a new quick service restaurant in in the space you know when it's I think that that's just the natural competition in the restaurant industry and it's so hyper competitive and it's so hyper competitive I don't know that any given quick service restaurant is going to feel the pain because there are their players that come and go in any Market within the restaurant industry in a year's time any. Jason: [19:37] Yeah yeah it's it's really going to be interesting to watch the one thing it was interesting to me that you know they just open the third one in Chicago first one had a big kitchen in it second one was very close to the first one in Seattle and I didn't have a kitchen because presumably. That kitchen was sort of a hub for spoke of a story but the first one in Chicago does in fact have a kitchen and so you know when you're when you think about it like that. Well a lot of the traditional convenience stores may have some food but they don't actually have fresh food they're preparing on site. And I think we did hear from one of the Amazon execs that that's so far that be my sandwiches they're number one's cute whereas like a convenience store it would be a beverage. In the old days cigarettes. It's going to get you some lunch another category that people are selling speculating Amazon is is on the cusp of disrupting is the pharmacy I know they bought till pack earlier this year any any thoughts about Amazon's true aspirations in the pharmacy space and how that might play. Sucharita: [20:42] Yeah I mean it will this is it's a it's a fascinating one because going. To the point about they need to go after really really huge markets obviously Healthcare is one of the biggest and one of the fundamental advantages of healthcare is it it's a sec actually growing unlike retail which is growing probably at the rate of inflation that Healthcare is growing. Faster than inflation and to be part of that probably one of the more scalable aspects of it in there on the prescription drug side versus on the provider side and by the way there actually let you know there was the whole announcement of Amazon with Berkshire Hathaway JP Morgan which is actually an experiment on the provider side too but on the the prescription drug side of it makes it makes a ton of sense it's an enormous mark. You know a hundred billion dollars plus there's inefficiency in that space and if Amazon is able to do to help support that. And Chad make life easier for for everyone in the Echo System whether it's. A medical provider or whether it is a patient that's that's a that's a transformational thing so so that makes actually a lot more sense to me because that's that's a market that that that is one of those markets that could be meaningful to a company that is still 200 billion dollars in Revenue. Scot: [22:10] So just tap it a little bit when when retailers asked you what to do about Amazon what what kind of what are you. Sucharita: [22:17] I think that there's a lot to learn from Amazon Amazon executes of course incredibly well they there they have they make customer so happy with with their fabulous customer experience whether it's shipping or how easy it is to return something or how easy it is to track merchandize or you find whatever it is that that you're looking for I'm so so all of that I think is is absolutely worth emulating and you know I always point out that one of our data points says that one of the things that consumers want from any website is just visibility until when you know when an item is supposed to arrive and you're Amazon's been doing that for years but yet to this day most e-commerce site still don't have it so when the question is you know what should we do about Amazon my first inclination is to take the best parts of it because you know they said some pretty good standards in. In a great customer experience and so I think that that's that's that's one of the things that you can do there I think that there are our other opportunities from the standpoint of leveraging a lot of the information of a night I think that Amazon is one of the largest open source product databases. [23:35] And I'm going to expose a lot of what's actually selling on their site when you dig into categories and subcategories and Sub sub categories and I don't know that there are a lot of companies that take advantage of that data to see if there are opportunities and trends that benefit them to now it's light from from Dad I think that's one of the biggest questions that we got about Amazon are related to well how do we how do we engage with them as a as a partner on do we sell on the Amazon Marketplace knowing that it is it could be you know deal with the devil if you know where exposing everything from emergency to. Velocity and dumb is that is that something that could come back to haunt us if they Jordan shoes Deb to private label or or basically take the best aspects owns of you know kind of merchandised universes do we go at it and try to sell something to sell our products direct-to-consumer through other channels and and that I think is those are those are tough act to existential decisions that be at the right answer is going to vary from company to company it's going to depend on everything from your culture to what it is that you actually sell to you know what kinds of barriers to competition your brand is has even set up if any. [25:00] But that but yeah it said it's a it's a complicated relationship I think the easiest answer is you take the best of what they've already established and and you know of an embrace it and harder side it's a big kind of how do you how do you spell exist in this you know in a world where online it such a dominant force and it is that it's it's it's proven to be. [25:28] Front of me to at it too many Brands and retailers you know I used to work at Toys R Us and see it you know kind of a lot of that there was a big huge lawsuit in an hour more than a decade all of that when you go back and read you know they're the ultimately wet that the judge wrote about it you're so much of of what happened then when Toys R Us was selling on Amazon platform. Still applies today in Amazon's approach toward its Partners so so that this this notion and this is concerned that their front of me is is absolutely. Jason: [26:07] Yeah one of the fun games to play on Amazon is sort of imagine what categories are going to disrupt next do you have any prognostications you care to make about about love wet wet the next big move might be. Sucharita: [26:21] Well I think that you know what I've been thinking for a while is I think they're going to make another go at mobile phones we know that they're their first attempt at the fire phone was loose a disaster but that was just a thing wrong item wrong time you not the right the right mix of value for for the customer but the Despicable phone being a space is so large and is one of again those categories that would be meaningful to a company that's already 200 billion dollars that it it almost seems that they would be foolish not to take the IP that they had development that's their playbook right is like you know nothing's a failure everything is you know learning opportunity that you build on later I mean I'm actually more surprised that. After all the failures and challenges with grocery which is such a low-margin category they keep going after that whereas phones which are you know when you look at you know Apple's number is a really high margin category why why they haven't Give Mickey why they haven't made another attempt there I think there are other categories like you know potentially you know Automotive or travel that are also substantial. That they may tackle in some way shape or form. [27:48] But and I'm actually in a frankly surprised they haven't already done something in in the automotive space but but I think that's hardware makes a lot of sense and also given. So much of the unicorn of the credibility they've now built with with Echo. As a hardware manufacturer I think that you know any attempt at a phone this time around will be more positively receive. Jason: [28:17] Yeah that's really the reason why I guess I'm hoping is wrong because. We we do these forecast at the beginning of every year Scott and I are highly competitive and I think you may have just agreed with one of his his pics in the forecast so I just for the sake of me winning I'm I'm hoping that doesn't happen but I. Scot: [28:37] Sucharita is truly a genius. Sucharita: [28:39] What we're just going to link to one another Twitter Scott. Jason: [28:46] I'm actually going to go back to an Andre at at that show and I'm going to add a prediction that Amazon is going to get into the microwave oven business. Cuz I didn't answer I see that one coming back I don't know if you guys got the news Amazon announced 14 new Alexa enabled products today and you know there's a microwave oven in a wall clock. Scot: [29:05] Yep I thought you'd be excited about the microwave it has a order more popcorn but I know you can't talk about you love the buttons being integrated so that's exciting. Jason: [29:14] So needless pivot off of Amazon for second and we could certainly talk about them all day. Most other retailers that are definitely trying to compete with Amazon have a very unique attribute they have these these physical stores that Amazon doesn't have. Any any thoughts about the best way to leverage those those stores and sort of omni-channel way as a competitive advantage or what what are you saying going on in that that's out of the fence. Sucharita: [29:43] Yeah it's so I one of those pieces at Forrester that I just finished up doing research on is retailer LED media networks and it's funny that because this Amazon actually the biggest of retailer let me in it works but there are actually a lot of meat media networks bad that are less well-known but are successful growing profitable and really interesting engines of profitability for for retail or so Best Buy has one target has one Walmart has one and you know Credit Union there other players in retail that are in the Commerce Pace like Expedia that have had these media networks as well and the most successful ones are seeing double-digit percents of their sales coming from these media networks and their. Profitable been there for retail business so I said okay so what's the implication there and I think that the takeaway is that retailers have opportunity take advantage of the assets they have and monetize them in other ways and for some of these large mass Merchants one of those ways is to see what they have as traffic you know they the biggest Merchants have more. [31:07] Captive visitors who are engaged for longer periods of time than most media prettiest out there whether it's a magazine or you know what a TV show or you know a movie I mean it's it's an incredibly powerful. I said that they have that very few have taken advantage of and some of that spin just historically. [31:30] They never knew how to take advantage of that into technology didn't exist to necessarily make it scalable there maybe like a TV that would be mounted in Walmart stores this is before Cloud these things would break down and no one would know and it may take months before somebody figured out that it needed to be fixed and you know there goes you know the media that should have been visible in that particular Store so slow but things are different now and you know I think. These online media networks are proven that there is an ability to get alternative revenue and I I see this as an opportunity. For other large mass Merchants whether they're hyper markets or. [32:17] Even drug stores convenience stores that attract broad audiences of so so that's one thing I think just the overall mix of how retailers look at inventory the idea of stores within stores and Market places within storage and being more inventory light letting the brands be more of the stewards of what's in that physical store I think those those are those are definitely things that have to to to be different I mean what I'm describing is more kind of you know play is Sean how do you monetize the store and how do you think about. Destroyed from in a different financial model not just you know having a lot of inventory and selling it but ultimately all of that also needs to be wrapped into a great visual experience and you know when you look at retail I'm especially the big National chains. [33:17] Supposedly the most experiential like Mall based apparel Merchant the really for the most part haven't changed that much and you know that the Adena from when they started too often where they are now. But the sector that I'll look at 4 visual inspiration is the ruler look at the restaurant industry I mean there are so many different restaurants out there that cater to so many different demographics and you know whether it is the highest-end booty the culture or whether it is you know kind of mass you know there's a lot of innovation in in the restaurant space and. Part of that is due to Innovation and Yuna food and ingredients and menu items a lot of it is also in. [34:06] The visual look and the inviting nature of the establishment and that's part of the reason that the restaurant industry which is. For the most part offline I mean there's now online ordering but you know it's still an experience where people go to the the venue for the most part and even in the age of seamless and all of the delivery space at the delivery company is I mean it's still the vast majority is is is still in the the physical store I mean that's a space that's grown like 30 or 40 times in the last few decades and I'm it's because there has been innovation in the experience and if retailers applied that same Innovations their businesses I think. You know me they would they would probably bring a lot more people back to the shorts. Scot: [34:55] People speaking of storage to every store I go to now is full of Halloween gear we're sitting here at September 20th Halloween will will come and go pretty quickly and there were looking at holiday 18 our friend Casey over at delete they just released their forecast and they're saying online growth 17 to 22% which is pretty robust I think last year they said that they measure 18% based on the categories and stuff where where have you guys put out your Forrester report and and where where do you think that's going to end up. Sucharita: [35:29] Yeah we're in the midst right now of figuring out those numbers were not quite as a aggressive as Casey's number is our figures are in the low-teens they've been about there for the last couple of years and you know part of part of that is it is is you just kind of that historic Trend and so much of it is is about the key holidays it's around that it's Black Friday Cyber Monday you know this person in demand that really generates so much such a high volume of the sales there's one other big unknown and for this particular holiday season and that's what effect the terrorists are going to have on on retail I mean the the latest round which takes a fact. [36:20] Any day now effects a lot of consumer goods in a lot of holiday items like apparel accessories Footwear Consumer Electronics Home Goods so it'll be it didn't even even though we're probably not going to be in a revised our forecast down for that reason you know we'll see and at the end of December and in January if there was any impact in if there wasn't yeah we can he is a great sigh of relief for the holiday season but then yet you know it. That just means that were delaying the inevitable and the impact will be seen in q1. Scot: [37:00] Got it so the tariffs are the possible Grinch this year that's going to a bummer. Sucharita: [37:05] Yeah yeah I mean what's that mean that the terrorists are 10% right on most of these goods and when you look at some of the mass merchandised particularly you know in nabbed and HomeGoods are electronics that the margins are any then stop by for some of those categories so the retailer couldn't even absorb it if they wanted to so will you absolutely will see some of those eventually show up and in what consumers have to pay. Scot: [37:37] This actually brings up a topic that that kind of we hit on the show sometimes you know we will do these news reports and everyone's reporting so I can Amazon Q2 was like 30% growth and Walmart was 40% and Targets this all the online numbers. And then Target was like in a 30%. But then e-commerce is growing 15% even even like shopify's GMB kind of an aggregate is growing at like 20 or 30%. So have you have you thought about the site I kind of end up there's there's some people in the industry that kind of say they think the number to 15% kind of off because it's Baseline to this government number and it's a survey and comes were bass lines off of that it is a question I ask myself is if the biggest slices of the wedge of the pie are growing. Twice a 15% than the ones were not talking about have to be something has to be losing Trinidad share for e-commerce going to be growing 15%. Sucharita: [38:43] Sears JCPenney yeah I think that it's there is you know there's that psychological bias called survivorship by us that that we hear about which is that yeah you know we could we talked about the 6s cases and 6s cases talk about themselves and what you end up with is kind of have an understanding or seemingly and understanding that that that everyone's doing well. But when in and I do see a lot of the the numbers from specific retailers because we. [39:22] They still out our surveys and not everyone is is doing that well I mean there are absolutely do you know kind of some of these thieves. Some of the big box stores this past year for the last couple of quarters have been doing fairly well but a lot of small ones are not and Gina there are a number of companies that are that are dying you know a lot of a lot of retailers in the big box space you know I mean Toys R Us great I'm Staples you know Office Depot you know there's so many. Companies that are included in Indy's figures that you don't you don't always think about because they're not really publicizing Derek their stats but that's that I think is an important piece to keep in mind there's also and I think they get the other prevailing pieces then. [40:18] An e-commerce the big have been getting bigger which is ironic because e-commerce was supposed to be an equalizer right it was supposed to be in a zero barriers to entry and anybody can you can come in. But you know what you are seeing as you know you're seeing company is like that like it look at you know Amazon getting more share Walmart getting more share getting disproportionate share to the growth of the industry and. Neon we definitely know that it's harder to attract customers it's harder to let you know kind of gain mindshare on the internet these days and you know that could be part of part of the issue 2 is that there are 800,000 e-commerce Merchants out there in the United States so you know this is many of them are or are not piecing double-digit growth and I think that stuff you know likely where the figures that we see are coming from. Jason: [41:12] Yeah I certainly will buy that the survivorship bias light. Affects how we do this I do still think though there's some goofiness and have and numbers are collected and reported by the the the census Department like there's actually some tangible examples that they report you can get the date of is IC Code and you know for example if you take the ssic code that Walmart sand and you look at e-commerce sales in that ssic code total sales e-commerce sales for that ssic code are way lower than Walmart's e-commerce sales so there's something's getting Miss coded or like it's even sales are getting attributed in a different bucket or you know it again. In many cases of these are self-reported numbers to the retailers just have to make a mistake in order for the data it'll be wrong so potentially. Simulation of of some of these weird data collections in this new industry and some of the survivorship bias that your your highlighting. Sucharita: [42:13] That's a fair point Jason I mean I think that the truth is and this is the dirty secret of a forecasting is that. There's no there's no one knows what the right answer is because there's nobody has every datapoint and you know as a as a result of that Unifour casts you no matter who puts them out or a combination of a little you know in a little bit of Art and Science so you know there is the date of points that you do know and do you have different types of data points that you can gather some can be in Summerside data .7 could be you know retailer. Yeah they're always questions around how accurately or how truthfully you know companies and people may be answering some of these reported numbers and they're even very few even when you're talking about the census it's not getting figures from from yeah the IRS it's getting again it's getting figures from a survey defense is definitely has the ability test unit has the government behind it so you know there is presumably a little bit. You know the sense of responsibility that people have to have reporting numbers truthfully but even they aren't going to get every single data point so there's there's absolutely extrapolation and within that extrapolation there is a lot of there's there's there's a lot of speculating and that's where the art comes in. Jason: [43:42] And we're not going to sell that on the podcast unfortunately. But I do want to Pivot. An annoyance I have and I'm just curious you you would have some sort of analogous conversations on with clients I'm sure I get asked a lot about these trends that in my mind are simultaneously like overhyped buzzwords. And really important trends. I got to talk about one of those a shop.org a I like you know I sort of my my POV was. That it's grammatically overhyped in a lot of people you know her are trying to implement a I just to say they implemented a i but in the long run it's going to have these really profound effect on on our industry and be hugely disruptive the one of those trends that comes up the most in my world is personalization. I'm curious if you have a a point of view about personalization like is anybody doing it well or are we doing enough of it are we doing too much of it what your. What's your thoughts. Sucharita: [44:42] Why yes yes it said it did yeah incredibly I probably one of the most frequently asked questions that that we get I mean my perspective and I'd love to hear your thoughts too because I know that you'll have a point of view on it is that I don't know that people know even what it means I think that a lot of people still think that personalization means the recommendation and Jen's there other people who think that personalization means getting as much data as you can collect they don't have any plan for how they're going to use the data that they collect you know I mean some of the the best examples when I pink at you know kind of the heart of it what's great personalization is you know when a sales associate or somebody that you've had a business interaction with her some, Commerce interaction with to send the thank-you note you know where they do something special for you. In a bathtub a great examples of peanut butter personalizing an experience that's incredibly welcome but that type of personalization. [45:49] Doesn't get considered in the discussions that that retailers are having about personalization. I'm so I'd I think that you know there's it's your personalization data-gathering. Big data analytics officer I think all of these terms get get co-mingled and there is not. Even a great. [46:16] Did you know there's not even I don't I haven't seen any great examples of companies that have have have truly you know kind of Taken personalization and created some unique strategy. And have made you know billions and billions of dollars from it I don't know I mean that maybe I'm mistaken have you. Jason: [46:37] No I'm desperately looking for that example cuz we get asked for it all the time and I I'm sort of a I like mine with you I am fond of reminding people personalization isn't an outcome it's attacked it right and so you know how I get annoyed when people say the goal is to have personalization because like your goal should be to use a packet your goal should be to achieve some some help come. Sucharita: [46:58] Exactly cuz then you're just checking the box right I mean you're not really you know kind of delay you're not doing anything for your business that's that's meaning for for your customers. Jason: [47:08] Yeah like so I would argue most person was it when people say personalization what they really the outcome they're hoping to achieve is relevant city right like is never more relevant experience that therefore connect better with the Shopper in in case of Commerce. Like I know I can't think of any front in experiences that are. Fabulously personalized should therefore be more relevant for the Shopper I would argue like a maybe like a stitch fix is a good example of personalization in the custom assortment they offer customers pretty personalized to them. But not so much on that on the front end shopping. Sucharita: [47:46] Right right right and I think that you know sometimes some company is make it carried away with it you know this idea of relevancy doesn't matter as much if you have a small or limited product catalog you know it's like then you're over personalizing you know you just want people to see everything in your you know 50 product catalog and it doesn't make sense to necessarily you know go more granular than than that. You don't make the tennis sounds if you have a catalog with you know 5 million products but I think. You know that that's part of the the challenge 2. Anytime within you know small product how I can get very nuanced if you know if it's a VW purchase or if it's a very complicated purchase but but but yeah I mean there's there's often this the sense that you know personalization is some silver bullets and you know it's not. Jason: [48:41] Yeah and I 10% agree like you know sometimes you don't need personalization if if your product is super relevant to a huge audience you have a great product and you can make the same offer to all of them and I would argue that that's Apple for example. And you know if you can take the best personalized e-commerce experience in the world and I'll take apple and I'll probably retire before you. Sucharita: [49:02] Exactly and I think also you know I mean maybe if some of the Holy Grail is is loyalty like how do we get you know the outcome being in this store this belief that somehow personalization is tied to loyalty or tied to more loyalty and and I think that's where so you know there is a little bit of fallacy because the best loyalty programs out there it's not necessarily about personalization it's just that they give you free stuff for her you know they just they just have amazing prices or perks. Scot: [49:40] Cool so we spent a lot of time kind of in the in the present may be stretching out the holiday but but let's going to go to 325 and maybe 10 years out what her what are some of the things that are on your radar that that you think retailers brands should be thinking about our show is talked about everything from drones 3D printing to a rvr what what are some of the things that get you excited about the future of online retail. Sucharita: [50:04] I think that within Rudy tail the the biggest changes are going to be in. Disrupting the orthodoxies of retail and what I mean by that is that retails fundamentally constrained by a few things that they've always done you know they've always owned inventory they've always you know hired store associates to do certain tasks and they don't even share those store associate with other stores in their chain they did they have real estate that they have bought you skin a 20 30 year 50 year long leases that they're they're stuck with. [50:50] And when I say the orthodoxies change I think all of that changes in the future so it may not be you know and in some cases technology will will potentially in power and change aspects of that like for instance with labor force differences in the most retailers now you know will have their store associates and they they put them on their shifts and they come in and the store associates only work with that particular store but there are companies out there there companies like shiftgig for instance that actually have a Marketplace of basically store for workers and as a store you can tap into that market place based on who's available who's worked at your store before you know who has good ratings from their managers and who's in a potentially train to unload a truck or he knows how to work the returns desk or whatever the task maybe that you need and that kind of nimbleness I think is is what will transform retail in the future it's really about rethinking how are things done now and are there ways to change that dysfunction in the future for our for the better in the future. Jason: [52:13] I do agree I think that that is a very interesting for the evolution and you know how can we leverage that that in Star labor force across a bigger pool of customers with. Telepresence is in all of those sorts of things. Sucharita: [52:27] Right absolutely absolutely yeah the new question I think that you know me we've spent so much time in the last year talking about omni-channel but for the most part it's really still only in the realm of fulfillment issues and it you know me there's any channel merchandising omni-channel customer service on. You know there's so many different places where cross-channel present exactly like what you described and why can't I FaceTime you know somebody who knows everything about being a Sony. TV's when I want to purchase a Sony TV like you know that's that just seems like that's a logical thing to do. Jason: [53:07] For sure and I hope we do see that in the in the near future I think they're actually may have even been a few vendors in that space in the Innovation Center in shop. Org. Some of those guys will make it. But that's going to be a great place to leave it because it has happened again we've used up all our a lot of time but if you have a burning question that we didn't answer on Today Show or you have a comment we encouraged you to jump on the Facebook and continue the conversation there as always if you enjoy the show the way you cannot repay us is to jump on to iTunes and give us that 5-star review it really helps us to continue to build our audience. Scot: [53:46] Sucharita we really appreciate you coming on here this evening and sorry it took a hundred 50 episodes for us to line up everything but let's let's have you back on in less than before episode 1 300 your very active online where do you Journal edirect people if they want to see your your thoughts about what's going on up. Sucharita: [54:07] Am I I am a big Twitter fan so I would say Twitter yes my Twitter handle is an decimal Peru which is which is the name before I started using my married name is s m u l t u r u. Jason: [54:22] Awesome we will put that in the show notes sucharita as always it's been a true pleasure thanks very much for coming on the show. Sucharita: [54:29] Thanks so much Jason and Scot. Jason: [54:30] And until next time happy comercing.

Using Amazon's “Rekognition," a video and image analysis program, police in at least two cities have the ability to identify and track many people as they go about their business. Matthew Feeney comments on the implications. See acast.com/privacy for privacy and opt-out information.

Here's your Headstart on the top 3 business headlines you need to know for Wednesday, May 10th, 2018. Coming up:Walmart will Invest $16 Billion in Flipkart ; Trivago Acquires TripHappy, a Travel Artificial Intelligence Company ; Sears Teams Up With Amazon ; We'll have all of these stories in under 7-minutes. See acast.com/privacy for privacy and opt-out information.

Are you familiar with Two Party Consent?  Listen in as Craig, Matt and Ken discuss the ins and outs of what this law may mean for Amazon and you. Find out more on how you can stay secure only on CraigPeterson.com   Join Craig's exclusive Facebook group on eSecurityCoach   —- Related Articles: This Girl’s BF Found Out She Was Cheating On Him From Her Amazon Echo And Her Friend Tweeted The Whole Wild Story —-   More stories and tech updates at:   www.craigpeterson.com   Don't miss an episode from Craig. Subscribe and give us a rating:   www.craigpeterson.com/itunes   Follow me on Twitter for the latest in tech at:   www.twitter.com/craigpeterson   For questions, call or text:   855-385-5553

Host Paul Booth will interview Anthony Marks and Ashley Sullivan about episodes one and two of the multi-award-wininng, global senation Doucheaholics. You can rent this wonderful web-series Apri 24th (iTunes) and May 1st on Amazon Prime.

Here’s your Headstart on the latest business headlines for Tuesday March 20th, 2018. Coming up:Macy’s Will Roll Out Mobile Checkout and Augmented Reality in its StoresUPS Makes a Big Push to Electric VehiclesAmazon May Look to Possibly Purchase a Select Number of Toys R Us LocationsWe’ll have all of these stories and more in the next 7-minutes or less. See acast.com/privacy for privacy and opt-out information.

T-Mobile + Sprint Merger Could Happen Very Soon: REPORT • Hulu Bets on Original eSports Video • Amazon Might Sell You Drugs Someday

EP097 - Industry News Congratulations to friend of the show Billy May, on his new appointment as CEO of Sur La Table.  Billy was a guest on episode 23. Amazon News Amazon Instant Pickup, allows pickup 2 minutes after ordering popular items, on 5 college campus's. Amazon stock briefly went down after President Trump attacked them on Twitter. Amazon Treasure Truck expanding to 5 new cities (Chicago, Dallas, Los Angeles, Houston, Atlanta). Amazon Private Exclusive Labels taking off according to 1010Data. Amazon is rumored to be entering the ticket sales business Rumor of Amazon "Anytime" messaging App Amazon was mentioned in 15% of the S&P500 earning calls this quarter Other News US Dept of Commerce reported that e-commerce grew 16.3% in Q2  - half of that was from amazon.  Fastest growth since early 2012 - 12.1% of total sales. TJX sales up 6% Gap earnings slightly up; they announce new BOPIS test. Dicks Sporting Goods, CEO, Ed Stack: "There's a lot of people right now ... in retail and in this industry in panic mode," Stack added. "They seem to be in panic mode with how they're pricing, and we think it's going to continue to be promotional, and at times irrational, going forward." Stack said he noticed heavier promotions and price cuts particularly on athletic apparel, electronics, and hunting, fishing and camping gear beginning around Father's Day this year. "And it continued to be very promotional — not only from retailers but also from some of the brands on a direct-to-consumer basis." Walmart Online grew 60% y/y Target acquired that same day delivery company Grand Junction Alibaba 56% y/y growth vs 49% projected- Adj EBITDA margins of 50%.  Jack Ma talks about New Retail concept (such as Hema Grocery store) Don't forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. Episode 97 of the Jason & Scot show was recorded on Saturday August 19, 2017. Join your hosts Jason "Retailgeek" Goldberg, SVP Commerce & Content at SapientRazorfish, and Scot Wingo, Founder and Executive Chairman of Channel Advisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing. http://jasonandscot.com New beta feature - Google Automated Transcription of the show Transcript Jason: [0:25] Welcome to the Jason and Scott show this is episode 97 being recorded on Saturday August 19th 2017 I'm your host Jason retailgeek Goldberg and as usual I'm here with your co-host Scott Wingo. Scot: [0:40] Hey Jason and welcome back Jason and Scott show listeners we took a little break Jason was on vacation so I took podcast vacation. And what we found is over the summer it's harder to put gas so we we took some breaks from guest So today we're going to talking about news but before we jump into the news Jason what's new with you. Jason: [1:00] I am super excited cuz one of my good friends launched his business in a new sitting this this month I wait that you. Scot: [1:09] Yeah yeah we. Yep so the still involved the channel visor exec chairman but spending the bulk of my time at new company called spiffy which is on demand Car Wash and we launched in Dallas. Early August so we're excited about that and we've already added something like Fifty office parks in Dallas so the Dallas folks the people of Dallas really love having their car cleaned apparently. Jason: [1:35] I'm happy to hear that hopefully some of our dallas-based fans will get a chance to try it out and they can leave us some feedback on Facebook about whether you're going to go to for two on your entrepreneurship or not. Scot: [1:46] Yeah yeah I would love to hear how they enjoy the service. Jason: [1:51] Awesome other than that I'm a Jeanette's taking up a bunch of times have been a good summer. Scot: [1:56] It has been yeah yeah kind of deep into back-to-school catch all the kids back to school so that was have two in college and one in middle school so lot of lot of variety going on at the back to school this year. Jason: [2:11] I have heard a rumor that there's this increasing trend of parents fulfilling all their backed of consumer purchase needs with this newfangled e-commerce thing did you try any of that. Scot: [2:23] We did a lot of e-commerce around the back to school time yes absolutely. Jason: [2:27] I'm happy to hear it that's important dress rehearsal for all of us for for the big holiday season but did you try any of the like back-to-school specific Services by chance. Scot: [2:39] Did not in one of the things that kind of feels at colleges their mailrooms aren't open until like a week dip in there a week so you can't just kind like ship all this stuff there and pick it up I'm fortunately ship it to your house and then take it with you. Jason: [2:53] That is fascinating I would have thought that problem is addressed and I think we're going to have some news tonight that's Loosely related to that. Scot: [3:01] Absolutely. Jason: [3:02] Cool I'll leave that as a spoiler to keep people waiting until after the banter is over and we get into the news. Scot: [3:09] It's a tease if you tell it's a spoiler if you if you don't then it's a tease teaser. Jason: [3:14] That's a fair point thank you very much for correcting me. Scot: [3:17] How's your vacay. Jason: [3:18] It was great we my family is all from the Midwest from the Detroit area my in-laws so, the lady rent a beach house somewhere on the on the shores of Lake Michigan every summer so so we took the family up there, got to hang out with all my nieces and nephews which was a lot of fun and is a fun week in Chicago because it's the air show so the Blue Angels are in town and they they fly directly over my condo so I got the, here here and see some frightening Lee close together jets flying around. Scot: [3:55] And isn't that Michigan Beach week that week you don't have Starbucks and have you recovered from them. Jason: [4:01] You're going to have to give me more detail I I'm not aware there is a week when I don't have Starbucks. Scot: [4:06] I thought that's weak where you don't have access to start. Jason: [4:09] So there have been occasions where we were so remote that I was not able to have Starbucks and so I actually travel with my own Starbucks syrup, accoutrements and then an espresso machine tool my own shots but this summer we've tended to move around venues and so this summer wasn't remote enough so I was able to go to. A Starbucks in bedded in a Meyer that was only a few miles from our rental place so I got to spend some time and Meyer which is great Midwest Hypermarket the compete successfully with Walmart and then, I got my full fix of Starbucks. Scot: [4:50] Good I was worried about. Jason: [4:52] I appreciate the concern and thanks for yeah that's funny that you remember that. Scot: [4:57] What do you want to do is send a shout-out to one of the friends of the show Billy may he was at Abercrombie he was on Jason can you have one of the interns look up the episode that Billy was on one of our most popular episodes, and he has just recently been announced that he is the CEO of Sur La Table so congrats to Billy. I don't know the specifics of it but Jason I'm pretty sure being on the show can give him credit for that clear move so. Yeah I think once you're on the Jason Scott show your your career is on a meteoric. [5:33] Rocketship kind of a think Peter Cobb is now on the board of. Discount shoe warehouse so lot of Greg pulsifer is over at General Mills now so one of our Our Guest of moving up in the world Kevin or tell went to Nike. [5:50] Just do it. Jason: [5:51] I do I feel like there's a basically unbroken string of your career catching fire once once you get on the Jason and Scott show and of course the loyal listeners remember that Billy was on episode 23 he was one of our earliest, yes and wow this is statistically not true I've always promised Billy that I would say it was our most listened to episode. Scot: [6:13] Cool well let's jump into the e-commerce and Retail news with some Amazon news. Jason: [6:35] Yes a couple new interesting things on the Amazon blotter this this week or the last couple weeks that I think is per ticket interesting is that Amazon has announced a new. A delivery method that they're calling instant pick up and so the notion here is that you can pick up items 2 minutes after you place an e-commerce order for them. [7:02] And so when you first hear that you go wait a minute that's that's the Majestics of that are mind-boggling how would they ever do that. And what it really is it the moment is there's a handful of pickup locations that Amazon has and I think they might exclusively be on college campuses at the moment so you reference some of the mailroom problems on college campuses. E-commerce has been a huge disruption to college campus mailrooms and one of the remedies has been the Amazon his open their own pick up Depot in the number of college campuses which is this pretty fancy operation. And so reading between the lines of the instant pick up announcement. They're using those college campus pick up Depots and they're going to pre inventory in assortment of the most popular ordered items. Presumably over time those will be the items that are most needed with with no weed time and you know they'll have sort of a walker type thing and once you place an order to go have someone that pulls that out of inventory and puts it in the locker for you. Instantly so when you need a new. Lightning headphone for your iPhone or a new battery or something like that you'll be able to get it right away and I almost think of it as sort of a big version of the. The sort of Commerce vending machines that you see at some big businesses in airports that have like the you know the the most popular Best Buy items. Scot: [8:31] Yeah there's some food places that are kind of working this way now where you know there's a kitchen and they put the food into, the Walker system didn't you go to a noodle shop that if I remember that right. Jason: [8:41] And I'm not going to remember the name off the top my head but it's like a healthy Asian themed, Bowl restaurant that's a lot of like stir-fried stuff in the Bay Area and it's a completely, no human interaction you order on basically iPads and then your your food is delivered the food in a locker and you open that locker and you get the food shockingly quick and it's delicious and healthy and. They don't have to pay a person to talk to you other than when I was there it was early and they had a few concierge's out there that were trying to teach you how to use the iPads of you put them figure it out. Scot: [9:22] Yeah Regal when when quick when I saw Amazon stock was down like 5% one day and you $1,000 that's that's. Fifty bucks says a holy cow it's going on so couldn't find any couldn't find anything in that I looked and, president Trump tweeted that you know I'm pretty negative Amazon tweeten I think what happens is he gets pretty cheesed off by the depressed, and Jeff Bezos owns the Washington Post in creates this kind of feedback cycle so his tweet was Amazon is doing great damage to tax-paying retailers, town cities and states throughout the US are being hurt many jobs being lost so you know wall Street's reaction to that is wow that increases the. [10:06] Chances of some kind of a. Monopoly kind of thing so not clear what's going to happen there's obviously a lot of weird things that happen to Twitter world and politics and what not but that was interesting that meal for no reason, that the stock was down pretty material amount and then it was ended up being kind of a tweet from from the White House. Jason: [10:25] Yeah I mean like regardless of how you feel that any of that there's at least one slight irony there a lot of people that deserve that that Amazon can basically drop, a press release and Wipeout you know a huge piece of the, the market cap of of any competitor and so it's at least somewhat humorous to think that there's at least a person that can drop the tweet and put a little dent in. In Amazon's networth listeners probably know this but the. Jeff Bezos does on the Washington Post Amazon doesn't write like that, fake only gets mentioned in the in the Trump versus Bezos disputes, but it's also pretty factually untrue that Amazon doesn't pay taxes like we we assume when Trump is talking about that he's talking about collecting sales tax which. Again technically Merchants don't pay sales tax they collect sales tax that consumers pay. But as hopefully most listeners know by now Amazon collect sales tax, in the majority of markets that they're in so they cut deals with a bunch of states, you know their various timelines for Windows will kick in those will kick in but but many of them have already kicked in in the big States and so Amazon's collecting an awful lot of sales tax and I haven't seen a lot of this yet, but I would expect this year like based on some of this negative press, I would expect to start seeing some PR from Amazon I'll bet you they're one of the largest sales tax collectors. [12:00] In the country right so you know. If even the us we were just talking about this you know there's lots of estimates on the gmv if if they're selling 120 hundred fifty billion dollars worth of stuff and if they're collecting sales tax on 75% of that. That's going to put them in the top 20 sales tax collectors in the US. Scot: [12:25] Yeah what you could be talking about is corporate tax so you don't have his own doesn't have profits and then they have these very huge no else not operating losses from. From the past so you compare on them to a Macy's or something they also have a much lower tax rate from a corporate tax respective. Hard to know exactly which taxes being talked about. [12:51] Yes true. Jason: [12:57] And this is what I missed from a little while ago but the end of them, July Amazon announced the expansion of a program we talked about on the show few times the treasure truck so this is a truck that tends to stock one item it's based in Seattle and every day of your if you subscribe to this SMS list, they they send you an SMS saying hey the treasure at truck has, adeel 60 bucks for a Nintendo Classic this this today only and you can accept the deal on your phone and the truck will come to a location near you and you pick up the. The item so it's kind of them buy online pickup at truck. Experience so I don't know exactly how you pronounce that acronym bow pit Maybe. [13:46] And that was in Seattle only I had seen them specific to a couple special events like the, Consumer Electronics Show in Las Vegas and now it looks like they're expanding into six other cities in one of the cities of Chicago, so I I have a signed up on the list and hopefully sometime this month I'll start getting getting a deal texts. Scot: [14:09] Hope there is some there's two kind of. Dust up surround Amazon private label a editor at Quartz magazine was digging through some of the trademark filings out there and found in about 20 kind of unannounced private labels. And. As you know I do that Amazon escapes so I went through all these and some of them I would say about half of them we're right in other half you know what happens is Amazon May file these trademarks but then never do anything with him a big corporations have. [14:39] If someone has an idea I'm sure that is far off an email the trade markets created and they may or may not use it. So some of the ones that were mentioned in there weren't really valid in that they're not actually being used for for that or and then if you go to Amazon it's a big you see the things being sold when you dig into it they're actually different brands not the ones. Believe me that was interesting and then more recently this week the. The data company 1010data came out with some pretty interesting data around the private labels and some the ones that I know our listeners have been really interested in or some of the apparel items so. The first time I've seen data on Lark and Ro button-down some of the newer ones Amazon Elements which is more cpg and. For example. The first half of 2017 this estimates and this is I think one of these companies that looks at the cash register receipts than in emails that people give them access to through some and. What they're saying is some of these. Like I lost pic on button down to about a million dollars in the first half of the Year seems low to me I just kind of surprised that low. But then saw the growth rates of these are pretty tremendous in. If some of the categories like batteries Amazon is really starting to get to be over half of of the sales of batteries online and things like that so, continuing to watch private label something that that you know we can courage Brands and retailers to really think about how that fits in with her strategy. Jason: [16:12] Yeah and it it it does seem to keep, expanding two things that kind of jumped in my mind when I saw that news number one there is this, kind of gray area about what is an Amazon private label so I think one example there was a article that went around talking about, how Amazon and launched a private label wine and then, Amazon dog doesn't own their own own Vineyards and they don't have their own wine label maker that's making this wine so they're obviously. Paying someone to produce this wine and wines getting sold on in some of their label and Amazon kind of denied it was one of their brands and that it's it's actually like a. You know a seller that created a new brand that they were selling on the 3p Marketplace on Amazon. [17:05] And so are the ones I as a one-piece seller to Amazon and so there it kind of is this interesting thing you know if Amazon encourages the manufacturer to make a product to fill a gap versus Amazon commissioning a manufacturer. There you know there's kind of this this gray area that's it's hard for a Observer that just sees that. That's some new new brand popped up on Amazon that that they're not familiar with is it a true. Amazon owns brand or is it a Amazon and courage brand I guess is the the distinction there. One of the things I was like to. Joke with client about is I'm trying to get people to stop saying private label particularly in context Amazon right like a private label had this original connotation that was. There's a national brand. And then there was a private label in the private label was intended to be on the Shelf in the store next to the National brand and have a large e the same value propositional brand. Without all the marketing at a lower cost and so you know the consumer had to decide am I getting. Bear branded aspirin or am I going to get a generic aspirin for a little less money. Many of the Amazon products are designed to have unique value propositions and so they're trying to not build private labels although some probably are fit the classic definition of private labels like amazonbasics. [18:36] Let me know these brands are intended to be a stand-alone brands that have their own value propositions, and you know have they have their own to me and then be, the national Brands not exclusively on price but based on features and and other aspects of the product and the the most glaring example is of course their most successful, in house brand which is Echo right or, and so I'm sure of your product manager at Sony that's responsible for Bluetooth speakers you don't think of echo is a private label you think of it is a national brand that's frankly kicking their butt. Scot: [19:16] Yeah yeah it is tricky maybe we'll do a deep dive on this and come up with a new framework for people to think about it. Jason: [19:23] Oh no I have to think of some new thoughts and Edition ones I just shared. Scot: [19:27] Yeah yeah you can do it just had vacation your brain is fresh. Jason: [19:32] Thanks for the vote of confidence. Scot: [19:34] One quick one Amazon should have closed the Whole Foods deal by now but the regulatory kind of review of it is still underway so they've extended that and, to my knowledge was pretty open-ended didn't kind of say a week or two weeks so that deal still has not closed. And then there was another rumor while you're on vacation that Amazon's getting into event tickets that they see that as a, an opportunity where the customer experience isn't very great and that they want to kind of get in there and compete with the ticket masters live Nations the world which I, as a guy that buys a fair number of tickets I would love to see more competition in that space. Jason: [20:14] Yeah and I thought I read a rumor that they maybe even tried to acquire or partner with Ticketmaster and when that didn't work out that they now seem to be moving in the direction of building their own service. Scot: [20:27] I didn't stuff. Jason: [20:28] Not what I that time time will tell it certainly would not surprise me it certainly seems like it it fits the Amazon Mo and you know they want to be the everything store. Scot: [20:41] Yes and we just got to the end of earning season and there's some some new kind of July comps that that came out as well and I thought it was interesting I sorry for that, there's a company that goes through all the different transcripts and looks for different indexes them all and they reported for the S&P 500. Over 15% of the conference calls with Wallstreet mentioned Amazon in some way that's high-water Mark in it it's interesting when you kind of go through the day actually will put in the show notes we don't have time to do it but they go through, if some of the highlights and you have the real estate companies all talking about it grocery cpg. All the brands that are out there and of course retailers and then specialty stores like Auto Parts and things that nature in, it's kind of interesting here that your point earlier that. I would have to have an Amazon story all the sudden in it used to be just kind of a retail thing but now they're very just like the last 3 years there, they're pretty spread so wide that a very large swath of that the public companies have to have kind of an answer to the Amazon question. Jason: [21:48] Yeah I wonder if UPS and FedEx were on that list of companies dimensioned of. Scot: [21:52] They have in the past I absolutely have heard that yet so I don't know if they were on the list or not. Jason: [21:59] Side note everytime our intern ask for a raise I remind him that his job could be to read all the S&P 500 earnings transcripts and count how many times Amazon was mentioned. [22:14] So believe it or not there is some. Digital Shopper marketing news outside of the world of Amazon in one of those is at the US Department of Commerce published their Q2 data. Which is a very useful data set that we we always like to follow and I think they came out and said 16.3% growth for e-commerce. [22:42] In Q2 this year. Scot: [22:44] Yeah yeah yeah tribute half of that to Amazon which is good so so when I kind of, back to the math as we talked on the show here for long time a lot of lot of folks didn't take into account the 3p part of Amazon but now it looks like the Department of Commerce is actually Factory that in so, yeah that's that's pretty good to see them kind of catch up to that. They come to a lot of the shows the guys the team that does this I think that she doesn't the podcast so shut up to them if they're listening I don't know if you've ever talked to them but they. Really nice group of folks and they are the come to all the shows and try to kind of tune the data based on what they're hearing and I have give them that feedback a lot so I don't know if it had any impact on them including that there but it's good to see. Jason: [23:30] Yeah yeah I'd be fascinated to hear how they sort of estimate 3p or what they're using is there 3p estimate to factor in there, we should definitely have them on the show I have met a few of them as well I will throw one Counterpoint out there there there are a fair number of detractors that don't, feel that the the methodology that they use for e-commerce is entirely accurate right and I think it would be impossible for it to be, perfect I find it to be a super valuable data set and one of the things that, in general is really valuable about it is they've been using this consistent methodology for a long time so you can kind of look at how things are trending in and shifting overtime, but that their definition of e-commerce and what's in and out of that let you know has a few things that you know you. You probably wouldn't agree make make perfect sense of you were inventing the categories from scratch. Scot: [24:27] Yeah and I've got a lot of arguments about this lately if not arguments with interesting discussions with people and you know so what what I also here and I don't know, I haven't had time to take into this but you know the other kind of doubles argument about this data set is it's a business survey it's a small number of businesses, the bulk of the businesses are kind of B2B kind of company so they're selling you no widgets and fasteners and cogs and gears and stuff. So So then my argument is while the come squirting is very highly correlated so it seems like it checks out their argument is no it goes other way comes grow actually use it as an input the Department of Commerce data so that their date is lined with it so, I don't know what to believe Mabel get someone on the show and do a little panel where we can kind of get someone to talk about the veracity of this data. Jason: [25:19] That that would be great so we can get some of the the panel guys like comscore 1010data and the US Department of Commerce so we could have a shootout. Scot: [25:26] Yeah Jason and Scott show data wrestling match. Jason: [25:31] I love it. Scot: [25:33] The sum of the cops are out and one of the big Winners is TJMaxx they, the cops are up 6% that's for July and so that's pretty interesting we will talk about this on the show where there's this kind of, password if you are a value oriented retailer you doing really well right now so, the dollar store bears are doing well all the TJ Max's Ross stores companies like that if your convenience oriented which tends to fall over towards the e-commerce side Amazon it's up to you doing well, and the folks that are kind of stuck in the middle of your not value or convenience right now you're going to pretty bad spot so the Macy's. The sports folks all those guys are really having tough comps right now. Jason: [26:19] Yeah and said that makes it all the more interesting like one of the categories you talk about is having a pretty tough time is apparel. And GAP announce their earnings and they actually eat doubt some slightly improve numbers this quarter so I want to say that their profits were up 1% this quarter, versus being down to the previous quarter so like that's certainly not letting the the world on fire but. The you know you certainly always like to be more profitable than you you were the previous quarter and in a category that's that's you know super distressed. That's an interesting data point I was I was joking around with one of the Forrester analyst on Twitter today. I would not take that news you know they're up against a really soft comp. And I would argue you know that a lot of the Peril in history and in gap is a perfectly good example of it. Have a lot of institutional headwinds I'm not sure I would take that that. [27:24] The nice up to get this quarter in and use that as a reason to invest in the in the category but never the less good news for the gap. And an interesting subtext in there they announced they were piloting a new customer experience for them which is buy online pickup in-store. [27:41] And for many listeners this show they might say wait a minute Gap wasn't offering buy online pickup in-store that seems like table sakes for an omni-channel retailer. Gap has been one of the largest proponents and one of the earliest adopters of Reserve online pickup in-store so they're normal experience was. We won't charge you till you get to the store I'm so you you'll reserve it will pull the product. I have it ready for you and you know when the mean reasons you'd want to do Reserve online instead of buy online is because you like that customer to come to the Gap Store discover a few other things that they didn't know they needed an add them to the transaction. And that's easier to do when you have a reserve online. It also is kind of a lower threshold to get the customer to reserve cuz they don't have to put any money down up front and so they've been one of the big proponents of reserved online and what's not said and. The earnings call that I'd be really interested in is. Are they throwing the towel in on Resort online are they if they decided that the pros and cons of of bopis versus reserver. I can tell you enough that they're now shifting to what is the much more common industry practice. I don't know but I'll I'll certainly be digging to see if we if we can learn any more about what that shifts about. Scot: [28:57] Yeah I don't have any data but my bed is when you survey customers like reserve reserve and pickup is like a. Like to wait in line which is not convenient so people want convenience and if you're if you're going to put your priority of go pick up more stuff we're not going to get convenient so you'll buy more stuff that that Jesus customers often today's world. Jason: [29:17] Yeah know I tend to agree and you know there's there's. Execution problems with both but you know I think one of the challenges in a store like Gap is executing on these thing so you know when you reserve online do you walk in the store and, and this product really have been pulled for you and it's the right products and they had in stock what they said they had in stock there there's a lot of things to go wrong and in some ways when it's reserved online there's a little less economic pressure on the, on the store to execute and so that can then a road customer confidence in the service. Scot: [29:54] Yeah Absol. When did I fall it really closely those pretty resting is so so we had the failure of Sports Authority and Dick's Sporting Goods, down pre substantially after their Crow the results and the CEO is needs Ed stack he had pretty interesting quote here I'll read a couple exits. This was in when he got into the Q&A with Wall Street there are they missed on the I think they kind of came in line on the top line but then their bottom line the profits weren't really there and gross margin seem to be under pressure and, the CEO kind of win a little bit or rant kind of a no therapy session he said there's there's a lot of people right now in retail and the sports industry that are in panic mode. In panic mode he said they they're freaked out about how their pricing how we're pricing. It's going to be it's going to continue to be Promotional and at times irrational going forward. Well you can imagine Wallstreet didn't like that word irrational so that that was not well-received and you know what I think I saw some notes that said it's going to be a structural change. These guys where they're going to have to you know there. The energy price matching with Amazon they're going to have to just kind of take much lower gross margins they had going forward so really big pressure there and then another little piece that listens would be interested in. Is he kind of finished up and said it's going to. It's continues to be very promotional not only from retailers but also from some of the brands on a direct consumer basis so. [31:26] She had this kind of like this crunch scenario where retailers are stuck in the middle you've got online guys like Amazon and. They are much more efficient and they can have a different model that that has lower gross margins lower prices passes amount of consumers and then you have Brands go Direct on the other side. You specifically asked about Amazon having Nike selling on there. He said you know I don't think you've seen anything we're watching it very closely we've talked tonight Nike a lot about it so pretty interesting going to. Another in a crunch there with with retailers. Jason: [32:00] Yeah and I wouldn't expect to see a lot of a, concerning behavior on Nikes part yet but what can definitely happen is you know all the all these other players win this when the retailer closes, if you were Under Armour Adidas or Puma, you are the forecast for the year and you built you you manufacture product based on that forecast and part of that forecast was that there be a bunch of Sports Authorities that would each have to buy a certain amount of inventory to put on their shelves, and so when they stop buying at inventory because they're out of business or there's been retail consolidation or whatever, and the market gets flooded with cheap product because some Liquidator buys the existing inventory that those things happen, you as the manufacturer are suddenly not going to make your numbers and so that likely is going to trigger a bunch of other you know bad behaviors that ultimately result in mr. Stax observation right like you could either, try to sell that stuff to direct a consumer and you could get more promotional to do it, you could get more promotional in incentives you offer your you're surviving wholesale Partners to get them to sell through more stuff there's you know like there is, second and third tier effects on all of this stuff that that create a negative spiral of momentum in the category. Scot: [33:21] Yeah two other quick ones in this kind of same bucket Foot Locker was asked about Amazon on their conference call and the CEO kind of pounded his chest that we don't worry about them we have you know the latest and greatest and sneakers come Dawson Amazon doesn't get them, as long history of people that have said that they're not worried about him son and or Amazon can't compete that they're either out of business are going out of business so. We should start a Jason Scott pool where you know people that foolishly. Poke the bear the Amazon bear end up paying for it down the line and another one I did read article wear under armour, to your point earlier they had some lines that were at a retailer they liquidated some of them to Kohl's and ended up really kind of craving this. Bad cycle between I forget who the other retailer was Maven Dick's Sporting Goods the created some bad blood and and ended up that you know that. The other retailer didn't want that product line anymore in the not all just going to have to go to Kohl's and more of a discount kind of a format so it's a lot a lot of. Gnashing of teeth out there and in the Sporting Goods got over. Jason: [34:26] Yep and then I haven't fought a closely but I I think we're waiting to hear for regulatory approval on Cabela's Bass Pro Shop so that's another. Like potential significant disruption in that space of those two guys merch. [34:48] So another retailer earnings that came out this month it's to me super interesting is the largest retailer in the world Walmart, they had another, slightly profitable quarter in the stores so I want to say they were up one or 2% or someplace between one and 2% so that if memory serves that's like the 12th consecutive quarter of. Brick-and-mortar growth for them and just to put that in perspective, not very many retailers have had a dunwell 12 quarters in a row so there's an obvious inference to make that Walmart is. [35:31] Benefiting from a lot of the hardships that other retailers are are experiencing and that there. Well well position weather the storm with a little bit more Elbow Room than then. A lot of other retailers but the super interesting thing is that they're online growth was up. 60% for the quarter from from this quarter last year and to put that in perspective. Last quarter they were up 62% so that's now two consecutive quarters with astronomical growth. Obviously it's much easier to grow a small number then a big number so you know it's almost not worth comparing that to Amazon even though it is much faster growth than Amazon but I'll remind everyone. These guys are the second largest e-commerce site in the u.s. they're going to sell unipres north of 15 billion dollars this year, and so you know if you think about the e-commerce Industries growing in about 15 to 18% depending on which numbers you use, that Amazon is growing at like 25% and Walmart is growing it like 60% most of e-commerce isn't growing that fast, if the two biggest players out there our way outperforming the rest of the market like usually in a mature Market you see exactly the opposite you see everyone else growing faster than the the guys at the top of the echo system so, all super interesting and then I guess one other spin on that like. [37:06] Walmart has acquired a bunch of companies that have meaningful e-commerce Revenue so obviously I mean jets in these year-over-year numbers but Moose Jaw ModCloth bonobos, would all be new and so what the Senate could look at this and say oh will there. Their e-commerce growth is way up because they through acquisition but they're claiming they claimed last quarter and I think they claimed again this quarter that more than 50% of their growth is organic. Scot: [37:40] Yeah yeah saw a Goldman Sachs report where they actually kind of backed into it and their estimate was 30% organic growth 30% from Acquisitions so they they kind of put it right at that 50% so I don't. Jason: [37:53] Yeah so even if so that still has them growing faster than Amazon. One interesting contacts for this this is the the growth in the mark Glory when he took over for Neil and, there is sort of the big shift in philosophy at Walmart like they Walmart really used to focus, walmart.com used to focus on stuff you couldn't get in the store so I'll they, they had a you know a couple million skews there they're mostly trying to sell the stuff that people wouldn't traditionally buy from the store so barbecue swingset things things that were inconvenient to buy from a store. And the mark Lori era at Walmart is really about selling daily Essentials online and so that's a pretty big shift in philosophy you seen the skew can't go way up at Walmart and these these first two quarters tell me, did that strategies really working and the reason I point that out is that's a really interesting shift and philosophies you know tis. E-commerce best suited to to, fill in the gaps that are hard to do and brick-and-mortar stores and sort of rounded out or should your e-commerce offering really mirror your in-store offering and cater to the the same customer base and it seems like at least an Walmart's case, they're they're doing Best Buy by shifting to try to meet the same kind of needs online that they've traditionally men in store. Scot: [39:20] Yes a Star Wars toy collector I get to go to lots of Walmarts and one thing I've definitely notice in the last 6 months is a lot. One more integration with online in the store so you know just little things like they have these poles out front that keep, cars from driving into the Walmart I think now they have these kind of sleeves on them that talk about online, online pickup buy online pickup would be in the very back of the store and it was never staffed now it's moved back to the front of the store couple of my Walmarts are really pushing the, dedicate a lot of lanes for for grocery pick-up and, you know I saw I haven't used that but I saw this one person get it in like for Walmart employees came out and we're like, just yeah team loading the car with groceries it was pretty guitars like a priority that they had a lot of lot of Associates really working on it so it's definitely at the store level there doing a lot too. Jason: [40:13] Yep yep and that particular Zaza that pick up curbside experience and they they continue to greatly expand that so I know in California they added a ton of stores with curbside pickup. [40:29] Which only works well for groceries in this or two things. [40:34] And then when you talk about Walmart it's hard to not talk about Target and a couple interesting things have happened at Target lately they they've done a few interesting Partnerships we I think in the past I've talked about their Harry's partnership. I can't remember did we talk about the Casper partnership on the show yet we did. [40:54] Yeah and so you know they've been doing these these Partnerships with some of these digitally native brands. In this month they acquired Grand Junction which is a same-day delivery service. Which is interesting so they're there now offering same-day delivery for for a number a subset of their products. Yeah they used to have this partnership with curbside and they they abruptly canceled that partnership and then they've turned out and acquired a same-day delivery so that's. That's it interesting thing to think about it Target is it certainly seems like Target doesn't feel like. Curbside pickup is the the best solution for them and and same-day home delivery is going to be a good solution. And I forget what they caught but they also launched a new service with just kind of their version of Prime Pantry that sort of a a bulk replenishment service this month as well. Scot: [41:51] Yes starts with an R I can't remember the name either. Jason: [41:53] I'll go get our intern on it while we while we go on. Scot: [41:57] What are the last companies to report Q2 every year is Alibaba and it's because, they are a Chinese company that has is held by us entity in Hong Kong it's it's kind of a complicated way that you have to do things if you're Chinese company so they came out this week and, blew away expectations across the board so the stocks hitting new highs and there's a lot of really interesting things on that conference call. One of the things that was interesting is their growth is really reacceleration Alibaba so while she was expecting 49% growth night that was kind of stretching it came in at 56%. And they their adjusted ebitda margins are north of 50% so. [42:43] Yo if you if you look at kind of the pure Marketplace model there's there's almost no. Cost in there so so there's causes whatever it cost to push bits around on a computer and an over the wire and and then there's some sales and marketing and some R&D and that's about it so 50%. Emergency pretty pretty crazy there cloud computing platform that competes they to be us is doing really well and it was a big contributor to that. They also cited taobao which is their P2P Cana Marketplace they've changed the u.s. and Jason I thought you would find this interesting they did. Big personalization project at Alibaba that rolled out and they said that that's driving a lot of growth where there they're learning more and more about their customers that are dropped by buying from the marketplace and. What to recommend to them and get them to buy across the whole family of services and products. [43:34] Nothing that that's really nursing with Ali Baba is just like Amazon they are doing a lot more in physical retail they've been buying some physical retail opening stores. In a couple interesting things the CEO said he said imagine the store we can pick up items from the shelf and in the same time. Be there stuff that's not in the store of the you can scan with your phone and then you just tell the store you know look just have everything delivered to my house and it just goes there because you have stuff to do after you go shop. [44:02] Another example that used is a see you go to the grocery store and get something for dinner but then. You didn't know you wanted for the rest of the week so you just want to order a meal online so what they're seeing from the Chinese consumer in and sounds a lot like the US consumer is. [44:20] They're looking for a spot Navy convenience in speed and total flexibility that the favors the customer versus the retailer that's what they're really building towards they call that new retail. And here's the quote on that with new retail satisfying ever-increasing consumer expectations is no longer an incremental game it's disrupt. And in the same sense that we were going to have to. We have to disrupt e-commerce first and embrace the physical world in and kind of just tear down all the barriers between them so is very flexible is kind of like Beyond even kind of the normal things we think about in omni-channel. You seem us experiences between the on and offline world is what I Bob is trying to build in. [45:00] What's interesting is as they go into the more physical store if they're kind of merging the marketplace in there so just like we talked about on the show it's that concession type model is really kind of happening in the physical retail World Air in China. You haven't seen that the US but it is going to be interesting to watch that and see if that time makes its way over here. Jason: [45:19] Yeah for sure the the the new retail Mall of the Alibaba talks about it's not entirely hypothetical either they've actually opened a handful of these, Next Generation grocery stores they call Hema and said there is actually some video tours of them available online I'll try to put a. A link in the show notes but what's interesting is when you design a store from scratch for some of those experiences versus you know most of the stores were familiar with in u.s. was a traditional store. That they retrofitted a buy online pickup in-store or a Home Delivery Service or something to, it's pretty interesting to see how the store looks different when it's designed from scratch to do that so, one of the the utilities that I found interesting is they they literally have this conveyor belt in the. The store with these hooks that like pick up bags of groceries and lift on out of the store like into a Depot area for home delivery, and so the ends are Shoppers run around they they use you know mobile phone, get the list of items that they're going to ship home for a customer and then they like. You know super efficiently just just hang these bags on a hook scan a barcode and that bag gets shuttled off somewhere to. For a home delivery so couple interesting things like that they they heavily rely on barcodes in the store for product information so you can. Need to scan a QR code to get you know the product information about all the products in the store China doesn't have the same. [46:55] Labeling laws that we do in the US so there's even more need to learn about products for for Discerning Shoppers and in China so just some kind of interesting evolution of the store and for your first point. They're making so much money that they have significant resources to invest in figuring out the future of retail. And like almost everyone else they've kind of figured out that the long-term future of retail isn't exclusively online so they're they're putting some. Some real resources and figuring out what the. [47:27] Physical store of the future looks like in a digitally disrupted World them so you know I for one on and thrilled to see them trying to do that. [47:39] And I think that that is all the news we had for listeners this this. Week so as a special treat we have not wasted a perfectly good hours of our spare time, but we certainly would encourage listeners to give us feedback so as always we have a Facebook page if you have any questions or topics you'd like to talk about her, hope she like to hear from or just suggestions of what we're doing well or what we can improve we greatly appreciate it and of course of you love the show, shoot over to iTunes and give us that 5-star review that's super important and we greatly appreciate it. Scot: [48:17] Thanks everyone and. Jason: [48:19] Until next week happy commercing.

Apple sells 50 million iPhones for the quarter. Facebook closes in on 2 billion subscribers. And MercadoLibre does its best Amazon impression. Plus, best-selling author and New York Times journalist Charles Duhigg talks American Express, Chase, and the battle to be your credit card. Thanks to Slack for supporting The Motley Fool. Learn more at slack.com.    

You've seen her in things like "Rosewood", "One Life to Live", "Perception", and "Role Models"! Actress/Producer/Writer Jessica Morris calls in to tell us about her new project "Ladies Of the Lake", a 4 episode mini series available on Amazon May 15th, along with another project "The Hollywouldn'ts" available on iTunes May 16th! We also learn whether or not she can watch something she's been in and what she does when she doesn't get a role she's auditioned for!

On this episode, the brothers Weinbrecht chat with Nacelle Company founder, Grammy award winner, and creator of The Toys That Made Us, The Movies That Made Us, and the upcoming A Toy Store Near You, Brian Volk-Weiss! Learn about his history with toys and stand-up comedy, rare prototypes, behind-the-scenes info from the Toys That Made Us, and his new shows – including his upcoming Disney+ show, "Behind the Attraction" with Dwayne "The Rock" Johnson!Follow Brian on Instagram @brianvolkweiss and be sure to check out A Toy Store Near You when it debuts on Amazon May 29th, 2020!Follow us @aic_podcast on Instagram, Facebook, Twitter, and YouTubeIntro and other voices by Joe Azzarihttps://www.instagram.com/voicesbyjoe/Theme Music is "Game Boy Horror" by the Zombie DandiesProudly part of the Non-Productive Network