Podcasts about crew resource management crm

What do helicopters, humanitarian crises, and high-pressure hospital wards have in common? In this episode, we sit down with Jan Becker, CEO, helicopter pilot, midwife, and international educator, to explore the vital role of non-technical skills in high-stakes environments.From aviation to midwifery to emergency medicine, Jan unpacks Crew Resource Management (CRM), situational awareness, closed-loop communication, and how to lead without overpowering. We dive into decision-making under pressure, how to manage amygdala hijack, and why simulation training (and humility) might just save lives.Highlights include:The link between cockpit discipline and clinical calmWhy humanitarian medicine demands quiet confidenceHow to build collective efficacy and empower teamsTeaching others to lead without egoLearn more from Jan by joining us at our annual conference.⚠️ Please note: This episode contains occasional strong language.

Das Video zur Folge wird im im Laufe des 26.03.2025 verfügbar sein. Wir bitten um etwas Geduld. Vielen Dank! Der Fokus liegt in dieser Folge auf der c-/A-/B-/C-Problematik. D- und E stellen Mike und Gabi ein bisschen hinten an, da sie eine Patientin mit stumpfen Traumata versorgen. Die Traumatologie ist, so Mike „ein eher handwerkliches Thema“. Erfahre mehr über die „Deadly Dozen“ und die „Hidden Six“ und hör doch mal rein! In unserer neuen Rubrik CRM-Kommentar haben wir zum ersten Mal Dr. med. Marcus Rall von InPASS begrüßt. Seinen Expertenrat zu unseren Fällen hört ihr zukünftig öfter. Mehr Informationen zum Crew Resource Management (CRM) und InPASS findest du hier: https://inpass.de/ Du interessierst dich für unser retten – Anatomie Physiologie Lehrbuch? Dann findest du hier weitere Informationen dazu: https://shop.thieme.de/retten-Anatomie-Physiologie/9783132421172 Sende uns Feedback an: audio@thieme.de Oder schreibe uns direkt auf Instagram: Mike @mmike_94 Gabi @fraufachsprache Diese Podcast-Folge ist als Video verfügbar, Aufnahmedatum: 10.03.2025. Fallbeispiele während der Folge sind fiktiv und frei erfunden oder soweit mit allen Informationen zum Fall so verändert, dass keine Rückschlüsse mehr auf die tatsächliche Begebenheiten und Personen gezogen werden können. Sound Effekte: © 2010 Adobe Systems Incorporated Mit Dr. med. Marcus Rall und der Firma InPASS haben wir eine Reichweitenkooperation. Dieser Podcast enthält Produktplatzierungen.

Im Crew Resource Management oder auch Crisis Resource Management ist das oberste Ziel die Vermeidung von Fehlern. Wie uns das in kritischen Einsätzen gelingen kann und welche Faktoren dabei eine entscheidende Rolle spielen, über das sprechen wir in dieser Folge mit Dr. Marcus Rall. CRM ist eben nicht nur deshalb besonders wichtig, weil es im Lehrplan für Notfallsanitäterinnen und Notfallsanitäter fest integriert ist. Viel wichtiger: es geht im CRM um Teamwork, Kommunikation auf Augenhöhe und den menschlichen Faktor („Human Factor“). Teams, die CRM anwenden, tragen zur optimalen Patientenversorgung bei und beeinflussen eine gelebte Sicherheitskultur ganz entscheidend. Vielen Dank an unseren Gast Dr. Marcus Rall, an Luisa Krauße und alle weiteren Beteiligten, die diese Folge ermöglicht haben! Mehr Informationen zu unserem Gast findest du hier: https://inpass.de/de-de/ueber-uns/dr-med-marcus-rall/ Die kostenfreien CRM-Karten der Firma InPASS findest du hier: https://inpass.gmbh/p/crm-karten-kostenlos Sende uns Feedback an: audio@thieme.de Oder schreibe uns direkt auf Instagram: Mike @mmike_94 Gabi @fraufachsprache Diese Podcast-Folge ist nur als Audio verfügbar. Fallbeispiele während der Folge sind fiktiv und frei erfunden oder soweit mit allen Informationen zum Fall so verändert, dass keine Rückschlüsse mehr auf die tatsächliche Begebenheiten und Personen gezogen werden können. Sound Effekte: © 2010 Adobe Systems Incorporated Dieser Podcast enthält Produktplatzierungen.

Send us a textHello Fearless Flyers,We have a new host joining the Fearless Flyer, bringing his own series to the podcast, "Series 4, There I was.... with Al." Al is a Boeing 777 Captain and also a Crew Resource Management (CRM) instructor. In his series he will be chatting to experienced pilot's about their careers, interesting events that had occurred and what was learnt from them and, what gems they can pass on to a new generation of pilots.We plan to drop a new episode on the 15th day of every month starting January 2025, so listen out for a chat with Al and a flying colleague starting in the new year. As per usual, you can contact us on email or social media at:Email: contactus@thefearlessflyer.netTwitter: @FearlessFlyPodFacebook: The Fearless FlyerInstagram: FearlessFlyPod

Ihr habt spannende Ideen, Themen oder Feedback? Schreibt uns. In der achten Episode von "Meisterwarnung - Cockpit Chroniken" sprechen wir über die Welt der Simulatoren und Flight Training Devices und erklären, warum Full Flight Simulatoren für Einsteiger nicht immer ideal sind. Stattdessen beleuchten wir die Vorteile, mit weniger komplexen Geräten zu starten, um Überforderung zu vermeiden und sich schrittweise zu steigern. Wir diskutieren, wie viel Training am Boden sinnvoll ist, um Abläufe und Crew Resource Management (CRM) einzuüben. Auch der DLR-Test kommt zur Sprache – und wir werfen einen kritischen Blick auf alternative Wege, die für manche angehende Piloten sinnvoller sein könnten. Abschließend geht es um die steuerlichen Vorteile einer modularen ATPL und warum diese Ausbildungsform für viele attraktiv ist. 

In this riveting episode of EMSconnect On Shift, we dive deep into the critical concepts of Crew Resource Management (CRM) and the Culture of Safety within Emergency Medical Services (EMS). Join us as we explore how these essential practices are transforming the way emergency medical teams operate, ensuring not only effective patient care but also a safer working environment for first responders. https://www.facebook.com/EMSconnectonlinehttps://www.youtube.com/@EMSconnectSupport the showhttps://www.facebook.com/EMSconnectonline https://www.youtube.com/@EMSconnect

Navigate the skies with confidence as Nik recounts a high-pressure flight and the CRM techniques that made it a success. Learn how professional communication, teamwork, and thorough briefings can transform any flight into a smooth journey. Tune in to discover practical tips and insights that will elevate your pilot skills and prepare you for any challenge in the cockpit.   WHAT YOU'LL LEARN FROM THIS EPISODE The importance of Crew Resource Management (CRM) in aviation How to handle unexpected flight assignments and maintain professionalism Effective communication strategies with co-pilots and crew members Ways for mitigating threats and managing in-flight challenges Strategies for continuous improvement in CRM skills   CONNECT WITH US  Are you ready to take your preparation to the next level? Don't wait until it's too late. Use the promo code “R4P” and save 10% on all our services. Check us out at www.spitfireelite.com!   If you want to recommend someone to guest on the show, email Nik at podcast@spitfireelite.com, and if you need a professional pilot resume, go to www.spitfireelite.com/podcast/ for FREE templates!

Max discusses the critical role of human factors in aviation safety, prompted by the tragic crash of Yeti Airlines flight 691 in Nepal in 2023. The flight crashed during a visual approach due to pilot errors and high workload, resulting in the loss of all 72 people on board. Trescott explains how human factors like high workload, distractions, and ineffective Crew Resource Management (CRM) played a critical role in the accident. The crew's use of noise-canceling headsets and the challenging new airport approach added to their workload, leading to mistakes. Trescott uses the SHELL model (Software, Hardware, Environment, Liveware) to analyze the accident, emphasizing how the interaction of these elements can lead to errors. He discusses the effects of high workload on pilot performance, including attentional narrowing and task shedding, and offers strategies to manage it, such as starting descent planning earlier and effective CRM practices. Recognizing high workload is crucial, but pilots often don't notice it in real-time, necessitating proactive measures and specific training. Trescott concludes by highlighting the dangers of overconfidence and complacency, even among experienced pilots, and stresses the importance of developing strategies to catch and correct mistakes to enhance flight safety. If you're getting value from this show, please support the show via PayPal, Venmo, Zelle or Patreon. Support the Show by buying a Lightspeed ANR Headsets Max has been using only Lightspeed headsets for nearly 25 years! I love their tradeup program that let's you trade in an older Lightspeed headset for a newer model. Start with one of the links below, and Lightspeed will pay a referral fee to support Aviation News Talk. Lightspeed Delta Zulu Headset $1199 Lightspeed Zulu 3 Headset $899Lightspeed Sierra Headset $699 My Review on the Lightspeed Delta Zulu Send us your feedback or comments via email If you have a question you'd like answered on the show, let listeners hear you ask the question, by recording your listener question using your phone. Mentioned on the Show Yeti Airlines flight 691 Final Report Flight-crew human factors handbookEpisode #283 Wings to Rotors: How to add a helicopter rating Free Index to the first 282 episodes of Aviation New Talk So You Want To Learn to Fly or Buy a Cirrus seminars Online Version of the Seminar Coming Soon – Register for Notification Check out our recommended ADS-B receivers, and order one for yourself. Yes, we'll make a couple of dollars if you do. Get the Free Aviation News Talk app for iOS or Android. Check out Max's Online Courses: G1000 VFR, G1000 IFR, and Flying WAAS & GPS Approaches. Find them all at: https://www.pilotlearning.com/ Social Media Like Aviation News Talk podcast on Facebook Follow Max on Instagram Follow Max on Twitter Listen to all Aviation News Talk podcasts on YouTube or YouTube Premium "Go Around" song used by permission of Ken Dravis; you can buy his music at kendravis.com If you purchase a product through a link on our site, we may receive compensation.

In this week's episode of Promising Young Surgeon, Dr. Frances Mei Hardin is joined by Peter Weber, an airline pilot and television personality, to explore the valuable lessons that healthcare workers can learn from the aviation industry. They discuss Peter's journey to becoming a pilot, the rigorous training involved, and how his experiences in aviation have parallels with the medical field, especially in terms of safety and communication. Peter shares insights into Crew Resource Management (CRM), a critical aspect of aviation that emphasizes the importance of teamwork and communication in ensuring safety. Frances Mei and Peter delve into how these practices can be adapted to the operating room to reduce medical errors and improve patient outcomes. They also touch upon Peter's unique experience on The Bachelor and how his training as a pilot helped him navigate the high-stress environment of reality television.Find Peter on Instagram https://www.instagram.com/pilot_pete?igsh=cmg4cTdwMWRhcnYw00:00 – Cold Open01:36 – Inspiration to become a Pilot13:30 – Value of Aviation Lessons Article20:47 – The Best Captain Was…39:08 – Briefs51:00 – Stress Management Training58:58 – Career Agility01:06:00 – Do You Believe in Karma?Interact with the podcast! Email me at pys@heyinfluent.com to ask questions. We would love to hear from the Promising Young Surgeon audience.Promising Young Surgeon is sponsored by Pattern. Discover why more than 20,000 doctors trust Pattern to shop for disability insurance. Request free quotes in 5 minutes. Compare policies with an expert. Buy with confidence. LINK: https://www.patternlife.com/promising-young-surgeon?campid=349433Subscribe, tune in, and join the conversation as Dr. Hardin and her guests tackle the pressing issues facing today's medical professionals and ponder how to nurture a more compassionate and sustainable healthcare environment.Connect with Frances Mei:https://linktr.ee/francesmei.md https://rethinkingresidency.com/about/Find More info on this series and other podcasts on the Influent Network at HeyInfluent.comFollow the Influent Network on Social Media:LinkedIn | Twitter (X) | YouTube | TikTok | Instagram | Facebook The Influent Network is where emerging healthcare professionals and esteemed medical experts converge. Our platform is a straightforward resource for career development, financial planning, practice management, and investment insights, designed to foster strong professional connections. This is another Hurrdat Media Production. Hurrdat Media is a podcast network and digital media production company based in Omaha, NE. Find more podcasts on the Hurrdat Media Network by going to HurrdatMedia.com or Hurrdat Media YouTube channel!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, we dig into the life of a fast jet pilot with Paul Heasman. Paul speaks candidly about Crew Resource Management (CRM), the line between training and instinct, OODA loops, decision making, and much more. Paul joined the Air Force in 1999 and went through training through various aircraft types. Paul then flew the Tornado F3 from RAF Leeming for three years before being selected for instructional duties. He progressed to RAF Valley on Anglesey, spending eleven years flying the Hawk Trainer, initially the Hawk T1 before being selected to bring the Hawk T2 into service. It was at this time Paul became interested in human performance and became an RAF aircrew performance coach. Recently, with Draken, Paul became a CAA CRM instructor for the business and facilitated CRM discussions as part of aircrew routine training. To follow Paul, please see his Instagram here: www.instagram.com/this_is_air2air

In unserer 'Pilot'-Pilotfolge von "Meisterwarnung - Cockpit Chroniken" nehmen wir euch mit auf eine einzigartige Erstreise ins Herz der Luftfahrt. Stephan, der 737 Captain, und Tobias, der Tonkünstler, enthüllen, was es wirklich bedeutet, ein Flugzeug zu landen, wie Crew Resource Management (CRM) in kritischen Momenten den Unterschied macht und warum Marrakech für sie mehr als nur ein Ziel auf der Landkarte ist. Diese Episode als Boarding Pass in eine Welt mit Insider-Wissen, mit Gesprächen über die Turbulenzen der Luft und denn Sinn des Fliegens. Steigt ein und willkommen an Bord bei unserer 'Pilot'-Pilotfolge.

Ihr habt spannende Ideen, Themen oder Feedback? Schreibt uns. In unserer 'Pilot'-Pilotfolge von "Meisterwarnung - Cockpit Chroniken" nehmen wir euch mit auf eine einzigartige Erstreise ins Herz der Luftfahrt. Stephan, der 737 Captain, und Tobias, der Tonkünstler, enthüllen, was es wirklich bedeutet, ein Flugzeug zu landen, wie Crew Resource Management (CRM) in kritischen Momenten den Unterschied macht und warum Marrakech für sie mehr als nur ein Ziel auf der Landkarte ist. Diese Episode als Boarding Pass in eine Welt mit Insider-Wissen, mit Gesprächen über die Turbulenzen der Luft und denn Sinn des Fliegens. Steigt ein und willkommen an Bord bei unserer 'Pilot'-Pilotfolge.

Die sechste Podcast-Episode ist für Philippe Ammann ein Highlight - und hoffentlich für dich auch! Philippe ist zu Gast beim Culturizer Podcast von Georg Wolfgang, welcher mit viel Empathie und Wissen durch das Gespräch führt. Georg schafft es dabei wunderbar, die Themen von Philippe aufzunehmen, weiterzuentwickeln und zu ergänzen. Ein spannendes Gespräch über Philippe's Weg zum Piloten, seine Erfahrungen in der Luftfahrt und wie diese sich auf Themen wie Unternehmenskultur, Teamarbeit und Führung übertragen lassen. Philippe teilt seine beeindruckende Karriere, die über 30 Jahre Erfahrung umfasst, während der er die Erde mehr als 300 Mal umrundet hat, über 3000 sanfte Landungen ausgeführt hat und (vielleicht) nur einen einzigen Pilotenfehler gemacht hat. Philippe's Karriere begann im Militär, wo er zunächst mit dem Segelflug startete, bevor er zum Kapitän auf Langstreckenflügen bei Swiss Airlines wurde. Er betont die Bedeutung von Crew Resource Management (CRM) und Human Factors in der Luftfahrt und wie diese Konzepte zur Verbesserung der Teamarbeit und Führung in anderen Branchen beitragen können. Philippe teilt auch persönliche Erfahrungen und Einsichten, wie die Kultur im Militär und bei Swiss Airlines seine Sicht auf Führung und Teamarbeit geprägt hat. Der Fokus des Gesprächs liegt auf der Übertragbarkeit von Luftfahrtprinzipien auf Unternehmenskontexte, insbesondere im Hinblick auf Sicherheit, Fehlerkultur und psychologische Sicherheit in Teams. Philippe erläutert, wie ein offener Dialog und das Einbeziehen aller Teammitglieder zur Fehlerprävention beitragen können und warum es wichtig ist, aus Fehlern zu lernen, anstatt sie zu bestrafen. Diese Episode bietet tiefe Einblicke in die Parallelen zwischen der Luftfahrt und der Unternehmenswelt und unterstreicht die Bedeutung von effektiver Kommunikation, Teamarbeit und einer positiven Fehlerkultur für den Erfolg in beiden Bereichen. Alle Links zu Philippe Ammann: LinkedIn: https://www.linkedin.com/in/philippeammann/ Unternehmen: https://www.swiss.com/se/en/homepage https://pilotimpuls.ch/ Alle Links zu Georg und dem Culturizer: Georg: https://www.linkedin.com/in/georg-wolfgang Culturizer: https://culturizer.app CULTiTALK: https://cultitalk.de

"Self-loading baggage" is a derogatory term often used by pilots to describe lazy or disengaged medical crew members in the air medical industry. Whether intentional or not, this behavior sets a bad precedent for those of us that want to embrace aviation cross-training and be able to assist the pilot effectively. In this podcast episode, we are joined by pilots Miles Dunagan and Brett Reeder to discuss how pilots and clinicians alike can be a cohesive team before, during, and after the flight. We touch on complacency, Crew Resource Management (CRM), and specific skills required of an effective air crew. Get CE hours for our podcast episodes HERE! -------------------------------------------- Twitter @heavyhelmet Facebook @heavyliesthehelmet Instagram @heavyliesthehelmet Website heavyliesthehelmet.com Email contact@heavyliesthehelmet.com Disclaimer: The views, information, or opinions expressed on the Heavy Lies the Helmet podcast are solely those of the individuals involved and do not necessarily represent those of their employers and their employees. Heavy Lies the Helmet, LLC is not responsible for the accuracy of any information available for listening on this platform. The primary purpose of this series is to educate and inform, but it is not a substitute for your local laws, medical direction, or sound judgment. --------------------------------------------  Crystals VIP by From The Dust | https://soundcloud.com/ftdmusic Music promoted by https://www.free-stock-music.com

Corporate pilot Matt co-hosts, as we discuss what makes a great flight attendant; what makes an FA annoying and not hirable; and what is his number one rule for Crew Resource Management (CRM) that will keep you getting hired again and again? Check out Matt's aviation consultancy at: https://maddogglobal.com WAYS TO SUPPORT THIS PODCAST: ⭐️⭐️⭐️⭐️⭐️ Submit a 5-star rating & review

My guest today is Gareth Lock.  Gareth spent 25 years in the Royal Air Force as a flight instructor, a navigator on C-130 Hercules, a systems engineer and a requirements manager. Following his retirement from the RAF in 2015 he started work in high-risk industries teaching Human Factors and Crew Resource Management (CRM).  Eventually Gareth turned his attention to diving, applying a military systems approach to diving risk management by creating an organization called The Human Diver which is focused on what they describe as Counter-Errorism. Specifically, Gareth and his team provides training globally to high reliability and high-risk organizations on leadership, culture, and practical measures to improve operator safety.  In 2019 Gareth led a team of military experts to undertake a review of UK military diving with the goal of improving diver safety. Gareth has worked with the US National Parks Service Submerged Resource Centre (Denver, CO), National Institute of Water and Atmospheric Research Ltd (NZ), and the American Academy of Underwater Sciences (USA) to provide human factors training and high-performance team development courses.Gareth is the author of the book Under Pressure – Diving Deeper with Human Factors which looks at case studies of near disasters and applies academic theory to understanding how we can better communicate and lead those in high risk/high reliability units.  I am excited to have Gareth on because his views of human fallibility, although rooted in diving, have broad lessons to teach anyone who leads others, especially those working in high-risk areas.Contact Informationwww.thehumandiver.com LinkedIn: https://www.linkedin.com/in/garethlock/ Links Compliance provides an illusion of safety in divingDave Snowden's paper on ‘Knowledge without context is meaningless' – Complex acts of knowing.  Safety Culture & Trade-offs – Risk management in a dynamic society: a modelling problem – Jens Rasmussen paper  Red Teaming Thinking  Risk Savvy – Risk vs Uncertainty Interpersonal Skills Lab The training I offer across multiple domains which has no/limited professional jeopardy Blog about Learning from Near Misses. Were you lucky or good?  Local Rationality and Hindsight

Responding to emergencies requires a high level of coordination and teamwork. One important tool that can help improve coordination and communication among any crew is Crew Resource Management (CRM). CRM is a systematic approach to enhancing teamwork and communication, with the goal of improving safety and efficiency. It was first developed in the aviation industry and has since been adopted by various other high-stress and high-reliability industries, including healthcare. In the context of emergency medical services (EMS), CRM involves using clear and effective communication, assertiveness, and mutual support to ensure that all members of the team are working together effectively. It also involves recognizing and managing risks and errors, as well as identifying and addressing any issues that may arise during the course of an emergency response. By adopting CRM principles, EMS crews can ensure that they are working as a cohesive team, with everyone aware of their roles and responsibilities. This can help to reduce the risk of errors and improve patient outcomes. It can also improve job satisfaction and reduce stress among EMS providers. The AM1 team thus sits down with Battallion Chief Michael Lambert to discuss various topics related to Crew Resource Management.

ep222:  The 9th Annual AAIM Leadership Conference is coming up, and on today's program, our keynote speaker, Jack Becker, joins Phil and Burt as we discuss process improvements in your organization. Jack Becker is the leading speaker on process improvement. After a distinguished career as a combat proven F/A-18 Super Hornet Fighter Pilot, Jack has now merged the aviation skills of Crew Resource Management (CRM) and the Top Gun process to provide Supersonic Success in Business! Jack not only inspires daily improvement, but just like fighter pilots, equips his audiences with the strategy and tactics to get better every day! Lawyer on the Clock: 4:03 – The job status of gig workers is making the rounds through California courts again, this time related to Proposition 22. The high-stakes results could up-end the gig economy. This becomes relevant in the Midwest because former California Labor Secretary Julie Su has been nominated as the new Secretary of the Department of Labor. 8:26 – Out of the Third Circuit Court of Appeals, it was decided that PTO is not a part of an employee's salary under the Fair Labor Standards Act. 10:38 – The Illinois Paid Leave for All Workers Act will go into effect January 1, 2024, which will allow most Illinois employees up to 40 hours of paid leave per year for any purpose. 13:57 – North Carolina recently upheld an employee's termination due to a failed drug test. We have a program coming up at the end of the month, which you can find on AIMMea.org, on investigating impairment in the workplace and providing some good resources as well. The Employer's Lounge 19:26 - Jack Becker reviews our poll results on what first comes to mind when discussing process changes, and why it's important to focus on continuous improvement. 24:07 - Human factors that go into continuously monitoring and improving processes are soft skills that allow the more technical factors to improve. 26:06 - The wingman mentality grows trust and confidence in each other, which allows us all to achieve peak human performance.    Host(s):  Phil Brandt, President & CEO, AAIM Employers' Association Burt Garland, Shareholder, Ogletree Deakins Guest(s): Jack Becker – former combat fighter pilot, process improvement consultant, and keynote speaker at the upcoming AAIM Leadership Conference Powered by AAIM Employers' Association and Ogletree Deakins, a Feature Group USA production 

Welcome to another episode of “On the Issues with Alon Ben-Meir.” Today's guest is John J. Nance, a decorated Air Force veteran, aviation safety expert, and New York Times bestselling author, whose latest book, “The Nine Lives of Cristal Global,” discusses the need of Saudi Arabia to modify its economic approach to succeed in the future. In this episode, Alon and John discuss human rights in Saudi Arabia and how the US should approach that issue, Saudi Arabia's role in the oil market, and Israel's desire to normalize relations with Saudi Arabia and how the Saudis can utilize that for peace. Full bio One of the key thought leaders to emerge in American Healthcare in the past decade, John J. Nance brings a rich and varied professional background to the task of helping doctors, administrators, boards, and front-line staff alike survive and prosper during the most profoundly challenging upheaval in the history of modern medicine. As a native Texan, John grew up in Dallas, where he earned his Bachelor's Degree and a Juris Doctor Degree from SMU and is still a licensed Texas attorney. Named Distinguished Alumni of SMU for 2002 and distinguish Alumni for Public Service of the SMU Dedman School of Law in 2010. John is a decorated Air Force pilot, veteran of Vietnam and Operations Desert Storm/Desert Shield, and a Lt. Colonel in the USAF Reserve. He is well known for his pioneering development of Air Force human factors flight safety education, and one of the civilian pioneers of Crew Resource Management (CRM). John has piloted a wide variety of jet aircraft, including 727s, 737s, 747s, and Air Force C-141s, and has logged over 15,000 hours of flight time since earning his first pilot license in 1965 and is still a current pilot. He was a flight officer for Braniff International Airlines and a Boeing 737 Captain for Alaska Airlines and is an internationally recognized air safety advocate, best known to North American television audiences as Aviation Analyst for ABC World News and Aviation Editor for Good Morning America. He is also an internationally recognized analyst on matters of seismic safety.

In this session I will be talking with Neil Jeffers on CRM or Crew Resource Management. We will examine a working definition of CRM, why it's of fundamental importance to Neil, the history of CRM, the symbiotic link between human factors and CRM, and the detrimental aspects of collective agreement. In the conversation we will also examine some of the theory, threat and error management, CRM tools that Neil uses and advocates, and finally how debrief can be a fundamental tool to improving CRM. Neil has been a Pilot with London's Air Ambulance for 16 years and has been Chief Pilot for the last 8 years. Neil has flown over 8,000 hours since he started flying in 1997 and has over a 5,000-hour track record in instructing and examining. Neil was also an experienced crew resource management instructor and a certified first responder and has been a volunteer emergency responder with London Ambulance Service for 5 years. In the interview we cover: A working definition of CRM Why CRM is so fundamental to high performing teams Brief history of CRM from aviation into medicine Flash points within a scene that mandate good CRM The linkage between CRM and Human Factors Deep dive on the hierarchy of CRM in order of importance - Decision Making, Leadership & Management, Situational awareness, communication (Closed loop, chunked, tone & intonation). Negative aspects of collective agreement Threat and error management Dunning Kruger effect CRM tools that Neil deploys and recommend Debriefing; The utility of debriefing Some of the concepts that Neil mentions includes: Threat/error management: https://www.easa.europa.eu/en/downloads/22642/en Dunning-Kruger effect: https://thedecisionlab.com/biases/dunning-kruger-effect Cognitive Dissonance: https://www.verywellmind.com/what-is-cognitive-dissonance-2795012 My thanks to Neil for an insightful and engaging interview.

Crew Resource Management (CRM) has gone through many changes across the years trying to address Human Factors (HF) in aviation. As we sat down to discuss this subject, we realized that the general aviation community has not had a lot of access to these subjects, in particular the subject of Threat and Error Management (TEM).   That is why Korey Stafford, CEO of Echelon Flight Support, and I invited Mario Calzetta, a Subject Matter Expert (SME) in CRM, TEM, and HF, to be a part of a rich discussion on Threat and Error Management. Whether you are a professional aviator or a general aviation pilot, you will garner sound ideas about how to best apply safe pilot practices which stem from TEM. Our aim at PIRL is to stir high levels of aviation passion, performance, and proficiency in pilots across the globe. PIRL is currently in 20 countries and growing.   For more information   Pilot in Real Life pilotinreallife.com michael@pilotinreallife.com   Echelon Flight Support echelonflightsupport.com korey@echelonflightsupport.com michael@echelonflightsupport.com

Leider bedarf es manchmal einiger großer Unglücke, um nachhaltige Lernprozesse anzustoßen. So war es auch in der Luftfahrt. Dort hat sich das Crew Resource Management (CRM) entwickelt und wurde aufgrund des Erfolgs verpflichtend. Das CRM ist ein spezielles Kommunikationstraining, das dafür sorgt, dass die besatzungsinterne Kommunikation in einem Flugzeug auch bei ständig wechselnder Teamzusammensetzung reibungslos funktioniert. Besonders eindrucksvoll hat das die Notlandung auf dem Hudson River gezeigt, bei der alle Menschenleben gerettet werden konnten. Diese wahre Geschichte wurde mittlerweile sogar verfilmt ("Sully" mit Tom Hanks). Wie das CRM funktioniert und worauf es dabei ankommt, erklärt Anja Kaiser in diesem Interview. Sie ist Kooperationspartnerin des Flugsimulators Frankfurt in Gateway Gardens (in der Nähe des Flughafens), wo CRM trainiert wird. Da dieses Trainingsprogramm so erfolgreich ist, werden vom Team des Flugsimulators Frankfurt auch Kommunikationsseminare für Unternehmen außerhalb der Fliegerei angeboten. Freuen Sie sich also auf dieses Interview! Ich wünsche Ihnen viel Spaß beim Zuhören und erfolgreiche Prüfungsprozesse! Wer mit Anja Kaiser in Kontakt treten will, findet sie hier: www.anjakaiser.com www.fulgsimulatorfrankfurt.com

In this episode, we chat about Crew Resource Management (CRM.) We are joined by retired Air Force Captain Ken Chase who brings a wealth of aviation experience, from flying B52's in the US Air Force to instructing the 747 with Northwest Airlines. Capt. Chase talks to us about how CRM is used in the military, the airlines, and how it applies in GA flying. News Duluth based Cirrus Aircraft Announces Expansion Plan https://www.duluthnewstribune.com/business/cirrus-aircraft-launches-duluth-expansion-plan FAA Awards Drone Research Grant in North Dakota https://www.govtech.com/products/faa-awards-contract-for-drone-research-in-north-dakota?_amp=true Textron Rolls Out Skycourier https://www.tmcnet.com/usubmit/-textron-aviation-rolls-out-first-production-cessna-skycourier-/2022/02/04/9539483.htm Events Michigan's Women In Aviation Career Symposium Invite https://www.mlive.com/news/kalamazoo/2022/01/interested-in-an-aviation-career-women-invited-to-explore-jobs-at-battle-creek-event.html?outputType=amp May 14-15 Ellsworth AFB, Ellsworth Air & Space Show 2022 Jun 4-5 Eau Claire, Chippewa Valley Air Show Jun 8 Snowbirds CF-18 Air Show Ypsilanti Jun 11-12 Spirit of St Louis Air Show & STEM Expo 2022 Jun 18-19 Grand Forks AFB,  Northern Thunder Air & Space Expo 2022 Jun 30-Jul 4 Battle Creek Field of Flight Air Show & Balloon Festival 2022

Why is Crew Resource Management (CRM) so vital as a corporate flight attendant? Jennifer discusses two trips where CRM led to successful outcomes, the best attitude to have on a crew, and what to do with a-hole pilots who don't follow CRM.  Thank you for the download! Please give me 5 stars :) Purchase my CFA book: https://www.freespiritpodcasts.com/shop-1/p/corporate-flight-attendant-book Also, check out my Shop to purchase my Catering Order Template & Resume Editing service: https://www.freespiritpodcasts.com/shop-1 Find the deets on my new sponsorship program: https://www.freespiritpodcasts.com/sponsor Follow me @twoinchesofftheground on Instagram & on Clubhouse I'm “J India” If you like the metaphysical & spiritual, listen to my other podcast: https://twoinchesofftheground.podbean.com  

A review of Crew Resource Management (CRM). The general aviation arena went through a major change in mindset in the 1970's due to a very high accident and casualty rate due to human caused errors. We talk about the brief history of CRM, how it can be used in the pre-hospital EMS arena and how the lessons learned can be brought over to the Burn ICU or other areas of the hospital..If you would like CE's for this episode, please go to: https://burncenters.cloud-cme.com/default.aspxDisclaimer: The content, information, opinions, and viewpoints contained in these educational materials are those of the authors or contributors of such materials. While the BRCA Foundation, Inc. (“Foundation”) and its committees take great care to screen the credentials of the contributors and make every attempt to review the contents, the Foundation MAKES NO WARRANTY, EXPRESSED OR IMPLIED, as to the completeness or accuracy of the content contained in the educational materials or on this website or in any podcast. The reader of these materials and listener of the podcast uses these materials at his or her own risk, and the Foundation shall not be responsible for any errors, omissions, or inaccuracies in these materials, whether arising through negligence, oversight, or otherwise. Reliance on any information appearing on this site and/or this podcast is strictly at your own risk.The information and education material contained herein is meant to promote the general understanding and dialog of burn [trauma] topics by healthcare professionals. Such information is not meant or intended to serve as a substitute for clinical training, experience, or judgment. This information and material is provided for general educational purposes only and should not be considered the exclusive source for this type of information. This information and material is intended for healthcare professionals and not intended for patients or individuals. Copyright © 2020 BRCA Foundation, Inc. All rights reserved. No part of this publication may be reproduced without written permission.  Please email foundation@burnfdn.org if you have any questions, need help or have suggestions for future education events.

In this episode of The Real ResQ, Paul “Ernie” Bryant joins us from New Zealand.  He brings us stories from his over twenty four years of experience and his 3862 missions as an EMS/SAR crewman/winch operator. He tells us some of his most memorable rescues (or “jobs”) that he has been on.  We take time to discuss Crew Resource Management (CRM).  With his 8000 flight hours as a crewman, he is very passionate about CRM because it has saved his life and other crew members he has flown with. Enjoy!    https://www.facebook.com/therealresq https://www.instagram.com/therealresq   Thank you for sponsoring this episode of The Real ResQ; Breeze-Eastern, https://www.breeze-eastern.com/ SR3 Rescue Concepts, https://sr3rescueconcepts.com/ Rescue Swimmer Shop, https://www.rescueswimmershop.com/

Wo Menschen arbeiten, passieren Fehler. Die Ursachen sind dabei nur selten mangelnde Erfahrung oder Wissenslücken, sondern meist der “Faktor Mensch”. Was sich hinter diesem Begriff verbirgt und wie uns das Konzept des Crew Resource Management (CRM) im ärztlichen Alltag unterstützen kann, erklären uns die erfahrenen Notfallmediziner Dr. Benjamin Junge und Sebastian Esch. Als Mitgründer des Campus für Intensiv- und Notfallmedizin e.V. zeigen sie uns entscheidende Fehlerquellen in Notfallsituationen auf und geben praktische Tipps, wie sich in jeder Lage ein kühler Kopf bewahren lässt. In diesem ersten Teil des Interviews beantworten wir außerdem folgende Fragen: Wie entstehen “Fixierungsfehler”? Wie bereite ich mich auf Notfallsituationen vor? Und was hat CRM mit Teamzufriedenheit und der Sicherheit von Patient:innen zu tun?

Isaac Etherington takes us through his journey to becoming an EMS, or what is now called Helicopter Air Ambulance (HAA),  pilot.  He has flown HAA from the badlands of the Dakotas, to the mountains of Yellowstone, to the beautiful state of Oregon. His unique range of experience makes for an exciting episode where we dive into the life of a medical pilot. In this episode we cover juicy subjects such as Crew Resource Management (CRM), external and internal pressures a medical pilot might face,  the importance of good crew cohesion and the formula for a solid crew brief, and an emergency situation we will just nickname- DUCK TALES! Whether you are interested in flying medical services or not, this episode offers some great information and fun content. Enjoy, and thank you for listening!

Today's episode is about Crew Resource Management (CRM). Lt. Nate Perkins of Burlington Fire and Helicopter Pilot Matt Benoit of the U.S. Army join the podcast to talk about where this system comes from and why it matters. Both Matt and Nate hold leadership positions in their organizations and have more than a decade of experience in their respective fields. The Crew Resource Management system is found everywhere from commercial production corporations to emergency response teams; tune in to learn why most organizations are moving towards this model. The podcast crew also reviews the black box audio from the Miracle on the Hudson air incident US Airways Flight 1549, when Captain Sully landed a full loaded Airbus A320 passenger jet on the river saving the lives of all passengers and crew. This was a great example of CRM that saved 155 lives.

As the expression goes "To err is human, but to forgive is divine" (Alexander Pope). As Human beings are we heroes or hazards when it comes to looking into the benefits of human factors awareness in High Performing Teams and individuals in High Risk Environments or Organisations? In this show, let's talk to Phil Smith and discover: How to understand the potential for making errors is a important in developing strategies to prevent those very human errors from becoming catastrophes; How cognitive and social factors affect workers’ performance and minimise error occurrence; What factors help ensure that teams of technically competent people working together achieve their collective and individual goals whilst maintaining high standards of professionalism and safety? How to implement and manage non-technical skills awareness in High Risk Environments, e.g. Aviation, Healthcare, Oil & Gas What do we know about Crew Resource Management (CRM) training and how CRM guidelines for the O&G Industry were developed With 20 years service in the RAF and 14 years Running Critical Team Performance, Phil has been involved with introducing the WHO Safer Surgical Checklist into the NHS. Phil was commissioned by the IOGP to help write the CRM Guidelines for the O&G industry and also worked with High Threat Bomb Disposal and Search Teams. Join us: More Info: ✅ RedRisks Website: https://www.redrisks.com/ ✅ About Us: https://www.redrisks.com/redrisks-support/ ✅ Recorded Live Events: https://www.redrisks.com/redrisks_live/ ✅ LinkedIn: https://www.linkedin.com/in/sonnigopal/ ✅ Twitter: https://twitter.com/redrisks Guest Testimonials: https://www.redrisks.com/testimonials/ #redrisks #redriskslive #linkedinlive #humanfactors #crm

Threat and Error Management (TEM) is an overarching safety management approach that assumes that pilots will naturally make mistakes and encounter risky situations during flight operations. Airlines have used Crew Resource Management (CRM) and Threat and Error Management (TEM) programs to dramatically reduce the number of accidents and incidents due to human error.San Carlos Flight Center has invited Ross Ferguson, an airline pilot and flight instructor with more than 25 years of experience, to share tips for a general aviation audience. In his presentation, Ross will describe ways that these skills can be used by pilots even if they are not flying for the airlines. Ross will highlight general aviation safety record, TEM skills, situational awareness, and the startle effect. The presentation will culminate with a short case study involving a Cessna 172.Don’t miss out on this presentation if you want to become a safer and more attentive pilot.

This could quite possibly be one of our most important podcast episodes to date featuring one of the most interesting persons in our industry. What is the opposite of complacency? And how do you know if you are? In this podcast episode, we are joined by Randy Mains, pilot and safety expert, to discuss all things Crew Resource Management (CRM) and the human factors that kill our colleagues. We also discuss how you can arm yourself with the knowledge to make good decisions, break a link in the chain, and ultimately save your life. The discussion was so in-depth, that we decided to separate it into two parts. This is Part 2. Get CE hours for our podcast episodes HERE! ------------------------------------------------ Twitter @heavyhelmet Facebook @heavyliesthehelmet Instagram @heavyliesthehelmet YouTube /heavyliesthehelmet Website heavyliesthehelmet.com Email contact@heavyliesthehelmet.com Disclaimer: The views, information, or opinions expressed during the Heavy Lies the Helmet, LLC podcast are solely those of the individuals involved and do not necessarily represent those of their employers and their employees. Heavy Lies the Helmet, LLC is not responsible for the accuracy of any information contained in the podcast series available for listening or reading on this site. The primary purpose of this podcast series is to educate and inform. This podcast series does not constitute other professional advice or services. ------------------------------------------------  Crystals VIP by From The Dust | https://soundcloud.com/ftdmusic Music promoted by https://www.free-stock-music.com Creative Commons Attribution 3.0 Unported License https://creativecommons.org/licenses/by/3.0/deed.en_US

This could quite possibly be one of our most important podcast episodes to date featuring one of the most interesting persons in our industry. What is complacency? And how do you know if you are? In this podcast episode, we are joined by Randy Mains, pilot and safety expert, to discuss all things Crew Resource Management (CRM) and the human factors that kill our colleagues. We also discuss how you can arm yourself with the knowledge to make good decisions, break a link in the chain, and ultimately save your life. The discussion was so in-depth, that we decided to separate it into two parts. This is Part 1. Get CE hours for our podcast episodes HERE! ------------------------------------------------ Twitter @heavyhelmet Facebook @heavyliesthehelmet Instagram @heavyliesthehelmet YouTube /heavyliesthehelmet Website heavyliesthehelmet.com Email contact@heavyliesthehelmet.com Disclaimer: The views, information, or opinions expressed during the Heavy Lies the Helmet, LLC podcast are solely those of the individuals involved and do not necessarily represent those of their employers and their employees. Heavy Lies the Helmet, LLC is not responsible for the accuracy of any information contained in the podcast series available for listening or reading on this site. The primary purpose of this podcast series is to educate and inform. This podcast series does not constitute other professional advice or services. ------------------------------------------------  Crystals VIP by From The Dust | https://soundcloud.com/ftdmusic Music promoted by https://www.free-stock-music.com Creative Commons Attribution 3.0 Unported License https://creativecommons.org/licenses/by/3.0/deed.en_US

Captain Owen Sims is a renowned public speaker and a passionate lifelong student of human factors and psychology. He is a Type Rating Examiner, an experienced instructor, and a Crew Resource Management (CRM) trainer. In this episode, we dive deeper into one of his areas of expertise, the startle effect, and talk about how pilots can counteract potentially detrimental instincts during situations where fear and surprise join forces to throw us off guard.When this episode was recorded, Captain Owen Sims was employed with FlyBe, a UK airline that unfortunately no longer exists. We know many of the wonderful men and women that used to work for FlyBe, and would like to express our sincerest gratitude for the fantastic airline you were a part of - along with our deepest sorrow over the fact that FlyBe has ceased to operate. We wish all of our industry colleagues at FlyBe the best of luck with your future endeavors.

Threat and Error Management (TEM) is a Human Factors oriented safety process that has been successfully employed by the airline industry in order to improve safety.  Airlines have used Crew Resource Management (CRM) and current Threat and Error Management (TEM) programs to dramatically reduce the number of accidents and incidents due to human error. San Carlos Flight Center has invited in Ross Ferguson, an airline pilot and flight instructor for more than 25 years.  In his presentation, Ferguson will introduce SQL’s VFR pilot community to Threat and Error Management and the ways its these skills are often overlooked in General Aviation (GA).  The discussion will cover the GA safety record, TEM, TEM skills, situational awareness, and the startle effect, and will culminate with a short case study involving a Cessna 172. Don’t miss out on this presentation if you want to become a safer and more attentive pilot.

United Airlines Flight 173 was the watershed event that launched the establishment of Crew Resource Management (CRM) throughout the airline industry. That accident occurred thirty years ago. With the widespread acceptance of CRM in airline operations, one would surmise that crew communication issues would be a thing of the past. Unfortunately, that’s not the way it has worked out. We have no way to determine how many times a Captain has disregarded a First Officer’s suggestions or comments and there is no adverse effect, but we do   numerous accidents where this has been a causal factor. Take, for example, the case of Air Florida Flight 90, three years after Flight 173. During the takeoff roll, the First Officer expressed concern about the airplane’s performance. Three times the former F-15 pilot First Officer expressed concern. “That don't seem right, does it? Ah, that's not right.” The Captain answered, “Yes it is, there's eighty.”. Then, twelve seconds later, the First Officer said “Naw, I don't think that's right. Ah, maybe it is.”. Twelve more seconds and the First Officer said: “I don't know.”. So was this simply a case of the pre-CRM philosophy that “the Captain is God”, early in the use of CRM? After all, in the old days, the Captain WAS God! Consider Ernest Gann’s book Fate Is The Hunter, in which he recounts his Captain holding lit matches in front of his face as he flew a challenging instrument approach to minimums - with passengers aboard! But that was then, this is now, right? I wish that were true, but I believe there are still far too many of “Captain-God’s” out there. When I was flying for a major airline in Asia, on  several occasions I made errors (thankfully, all minor) and never heard a word from my First Officers. During our post-flight debriefing, I inquired why they had not advised me of a potential problem, especially since I had specifically briefed them to do so. (“I’d rather be embarrassed in the cockpit than on the evening news”). In EVERY case the response was, roughly, “Captain, I did not want to disagree with you”! I suspect there is a cultural aspect to this, wherein First Officers are used to being disregarded. In 2007 Garuda Indonesia Airways Flight 200 crashed following an unstable approach in which the First Officer repeatedly advised the Captain that the approach was unstabilized and to go around. The Captain ignored him, attempting to salvage a landing by descending at 4000 feet per minute, and crashed. In 2010 India Air Express Flight 812 also crashed on landing. The Captain was the pilot flying, and the first Officer had said “Go around” three times, the first being on two-mile final. Of the 160 passengers and crew, only 8 passengers survived. And, it apears to be a problem world-wide. First Air Flight 6560 crashed in 2011 attempting an ILS in Canada. The First Officer specifically advised the Captain that the GPS showed them off course to the right, and that the localizer was showing full-scale deflection. He also said “Go around”. Altogether, the First Offficer expressed clear concern THIRTEEN TIMES. Yet the Captain continued the approach. Everyone onboard died. Psychologists will tell us there are valid reasons for the pilot flying not wanting to go around when another crew member who has less professional image at stake has no problem abandoning the approach. Let me posit a concept that should appeal to EVERY pilot - money. When you go around, the flight lasts longer, and you get more flight pay! Depending on your operation, you may be required to submit some sort of report. So be it. Here’s a suggestion for First Officers: if you EVER experience a Captain ignoring your suggestion to go around, visit your chief pilot or Professional Standards Committee immediately! Let’s not lose sight of the requirement that common carriers, such as scheduled airlines, are REQUIRED to exercise the HIGHEST degree of safety in performing their duties. Unless you are operating in an emergency fuel situation, continuing an unstabilized approach does not satisfy that requirement. Bottom line: it’s not WHO is right, it’s WHAT is right!

Chapter 7 & 11 (week 5) of Company Officer I & II. This episode represents the conclusion of our Crew Resource Management (CRM) series. Please join us as we discuss the importance of physical and mental health as it relates to CRM! Be smart. Fly the plane!

Chapter 7 & 11 (week 5) of Company Officer I & II. This episode is a continuation of our Crew Resource Management (CRM) series. Please join us as we discuss the importance of decision making as it relates to CRM!

Chapter 7 & 11 (week 5) of Company Officer I & II. This episode is a continuation of our Crew Resource Management (CRM) series. Please join us as we discuss the importance of training as it relates to CRM! #besmart #trainyourbrain #flytheplane

Chapter 7 & 11 (week 5) of Company Officer I & II. This episode is a continuation of our Crew Resource Management (CRM) series. Please join us as we discuss the importance of situational awareness (SA) as it relates to CRM! #perceptionisreality #orisit? #getyourbearings #ooda

Chapter 7 & 11 (week 5) of Company Officer I & II. This episode is a continuation of our Crew Resource Management (CRM) series. Please join us as we discuss the importance of communication as it relates to CRM!

Even if you are type rated the in the airplane, there is a lot more to upgrading than learning how to fly the airplane from a different seat. You'll find that most of the real-life challenges you face as Captain have nothing to do with engine failure on takeoff! At many airlines, when it took more than 10 years to make Captain, copilots would have a lot of exposure to good and bad Captains, and would have the opportunity to see countless airborne decisions and evaluate their results. With rapid advancement now days, it's possible copilots will not have the extensive mentoring that existed previously. At most airlines there is some form of New Captain training to give the prospective aircraft commander training and instruction on a variety of operational topics, such as Leadership, Crewmember Mentoring, Crew Resource Management (CRM), Inflight Medical Issues, Decision-Making, Management, Fatigue-Risk Management, Stress, Aviation Law, Company Procedures and Performance.

The five original elements of Crew Resource Management (CRM) are: Inquiry Advocacy Conflict Resolution Decision Making Critique Most pilots have become proficient in the first four elements, but frequently the Critique element is ignored. A properly conducted Critique allows you to evaluate how the flight went and to learn from successes and failures of the flight's activities. Basically, when conducting the Critique, you consider what went right and what went wrong, and what you would do differently if given the opportunity to conduct the flight again. It is comparable to the post-flight Debrief process conducted by military pilots.

In Folge 6 habe ich erneut ein Interview mit einem Kommunikations-Profi geführt. Thomas Fengler gibt Kommunikations-Seminare mit Hilfe des Crew-Resource-Management (CRM). Grund für ein direkt folgendes, zweites Interview zu einem vermeintlich identischen Thema ist eine Flut von Kommentaren aufgrund der Episode 5 (Interview mit Susanne Blake). Während einer intensiven Unterhaltung in der Xing-Gruppe „Qualitätsmanagement“ wurde...

Safety Podcast, Safety Program, Investigations, Human Performance, Safety Differently, Operational Excellence, Resilience Engineering, Safety and Resilience Incentives This episode of the PreAccident podcast is a double treat.  I did a podcast for Randy Cadiaux and while I was doing his podcast I recorded it to share with you guys.  It was a two for one, efficient and safe...I saved time and you get to see how the other half lives.  Randy is a top-notch safety guy with a background in Crew Resource Management CRM.  He is super experienced and quite amazing at the work he does. Our conversation is about the work we all do in general.  It is a fun conversation.  I think you will like it.  Thanks for listening to the podcast.  You make the show go!!

In this episode, the Stews discuss the SportCruiser LSA, tail wheel flying, Crew Resource Management (CRM), a product review, featured site and more.

Today’s episode is about Crew Resource Management (CRM). Lt. Nate Perkins of Burlington Fire and Helicopter Pilot Matt Benoit of the U.S. Army join the podcast to talk about where this system comes from and why it matters. Both Matt and Nate hold leadership positions in their organizations and have more than a decade of […]