Podcast appearances and mentions of john hagel

In this transformative episode of Unlock Your Potential, we sit down with renowned strategist and author John Hagel to explore how to move beyond fear and unlock a life filled with passion, purpose, and trust. John shares powerful insights from his own journey, including overcoming a challenging upbringing, embracing risk, and crafting a personal narrative that empowers growth. He introduces the "Passion of the Explorer," a concept that can ignite your curiosity and drive, and explains how building trusting relationships and adopting learning platforms are essential for success in today's fast-changing world. Discover how to break free from fear, redefine your narrative, and take the first steps toward a more meaningful and fulfilling life. Don't miss this eye-opening conversation! Check Out More of John's Content Here

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin interviews Morgan O'Rourke and Hilary Tuttle of RIMS Risk Management Magazine for the Q4 Edition Risk Year in Review. They discuss the biggest risk events we've seen in 2024, including natural disasters following climate change and even the recent murder of the UHC CEO. They give their forecasts for 2025, with cybersecurity being an expanding area of risk, combined with AI, and regulatory changes likely under the new administration.   Listen for categories of risk your organization is sure to face in the coming year. Key Takeaways: [:01] About RIMS. [:14] Public registration is open for RISKWORLD 2025! RIMS wants you to engage today and embrace tomorrow in Chicago from May 4th through May 7th! Register at RIMS.org/RISKWORLD and the link in this episode's notes. [:30] About this episode, coming to you from RIMS headquarters in New York. This episode is our special 2024 finale! Hilary Tuttle and Morgan O'Rourke of RIMS Risk Management Magazine will join us to discuss the top trends and stories from 2024 and what to expect in 2025. [:58] RIMS-CRMP Virtual Workshops On February 19th and 20th, there is a two-day virtual workshop for the RIMS-CRMP led by former RIMS President Chris Mandel and presented by the RIMS Greater Bluegrass Chapter, the 2024 RIMS Chapter of the Year. [1:20] The next RIMS-CRMP-FED Exam Course will be held from February 4th through the 6th, 2025. Links to these courses can be found on the Certification page of RIMS.org and through this episode's show notes. [1:36] RIMS Virtual Workshops! Gail Kiyomura of The ART of Risk Consulting will host the “Fundamentals of Insurance” virtual workshop on February 19th and 20th, 2025. [1:50] We've got ERM on our minds. On February 26th and 27th, Elise Farnham of Illumine Consulting will lead “Applying and Integrating ERM”. The “Managing Data for ERM” course will be hosted by Pat Saporito, starting on March 12th, 2025. [2:12] A link to the full schedule of virtual workshops can be found through the RIMS.org/education/online-learning pages. A link is also in this episode's show notes. [2:25] Interview! The Q4 edition of RIMS Risk Management Magazine is my favorite of the year! It is The Year in Risk edition. We'll have a chance to revisit all the risk highlights from 2024. [2:42] Here to discuss what made the cut and trends we need to look out for in 2025 are RIMS Director of Publications and Risk Management Magazine Editor in Chief, Morgan O'Rourke and Risk Management Magazine Managing Editor, Hilary Tuttle. [3:01] There is so much to discuss from cyber security to executive safety. As a show of appreciation to the RIMScast audience and subscribers worldwide, we've got so much great content in one huge episode, as opposed to spreading it out over two episodes. [3:18] You don't have to wait, it's all here for you at once! Let's get to it! [3:30] Morgan O'Rourke and Hilary Tuttle, Welcome back to RIMScast! [3:39] Morgan and Hilary are here to discuss The Year in Risk, which is the title of the Q4 edition of RIMS Risk Management Magazine. How does 2024 stand out from other years? [4:04] Morgan starts looking back at the year's events in October. He recalls the bridge collapse in Baltimore in March. There are always going to be hurricanes and natural disasters. There are always going to be cyber attacks. It's just a matter of what flavor they are this year. [5:15] Morgan categorizes big risk events. There are accidents, like the bridge in Baltimore that affect shipping, and natural disasters, including storms, earthquakes, and record heat. 2024 is the hottest year on record, with the hottest day in recorded history, July 22. [6:38] The AXA Future Risks Report lists climate change as the number one risk. Climate change brings natural disasters to places that don't normally see them, like wildfires in the Northeast. [7:55] Hilary says there were a few hundred fires in New York City this year. The NYFD had to put together its first brush fire task force. In the first two weeks of November, they had 271 fires. Canada has had a terrible year for fires, continuing from its 2023 fire season. [9:25] Climate change puts everybody at risk. The risk landscape expands so that everybody's in the game. Paraphrasing Flannery O'Connor, Hilary says 2024 was a disaster in truth everywhere. Disasters are not new but they are occurring in different places and times than before. [10:22] There were 11,000 fires in the Northeast this year, largely in October and November. It's a different season and in a different region. The traditional risk models are thrown out the window. [10:49] Morgan comments that this year we saw the earliest category 5 hurricane formed: Beryl in June. We're starting to throw out more of the parameters for when you need to be prepared for something. [11:21] We are seeing more geopolitical conflict, supply chain issues, and risks that didn't seem impactful in regions that seemed stable and reliable. Thirty percent of shipping goes through the Red Sea. Shipping is 90% of the supply chain. [11:55] Hilary says in the last year and a half, shipping through the Red Sea has become an untenable and sometimes uninsurable risk. Our standard expectations for doing business are going out the window or being upended. This has become more of a problem this year. [12:42] There are risks we itemize as the things that are causing problems. Then there are bigger-picture risks you don't necessarily identify when you're thinking about your problems. [13:01] You're thinking about supply chain disruption and natural catastrophes and business interruption, but not about the climate change that may cause them. [13:42] Morgan says people have to focus on the problem that's in front of them. You have to deal with the acute issues before you can deal with the systematic ones. It's hard to solve systematic problems. [14:28] Morgan sees polycrisis as interconnected risks. Hilary sees the word as an easy way to allude to something that has been happening for a long time. She can't think of a time in which you truly faced only one risk without having to think of multiple interconnected risks. [17:35] Morgan edited the new RIMS Executive Report, “Understanding Interconnected Risks” authored by RIMS Strategic and Enterprise Risk Management Council members Michael Zuraw and Tom Easthope. [17:48] The paper is available only for members until February 12th, 2025. Then it will be publicly accessible. [18:16] Morgan says the key for the paper is in its practicality about how you should go about prioritizing risks and understanding where they connect within your operations to communicate with departments and executives and implement risk mitigation. It's actionable. [19:30] Morgan considers that the value of RIMS membership and Risk Management Magazine is in learning what to do about risks. [20:02] Hillary objects to the term polycrisis. It over-intellectualizes a problem to the detriment of focusing on how to solve it or what to do about it. [20:58] Plug Time! RIMS Webinars! Hub International continues its Ready for Tomorrow Series with RIMS. On February 20th, they will host “Ready for the Unexpected? Strategies for Property Valuation, Disaster Recovery and Business Continuity in 2025”. [21:23] More webinars will be announced soon and added to the RIMS.org/webinars page. Go there to register. Registration is complimentary for RIMS members. [21:34] RIMS is now accepting nominations for all awards other than Risk Manager of the Year 2025. The submission deadline is Monday, January 6th, 2025. To receive a RIMS award, all winners must be active members and in good standing. [21:54] These awards are the Diversity, Equity, and Inclusion Chapter Leadership Award, the Harry and Dorothy Goodell Award, the Volunteer of the Year “Heart of RIMS” Award, the Richard W. Bland Memorial Award, the Chapter of the Year Award, the Rising Risk Professional Award, the Risk Management Hall of Fame, and the Cristy Award. [22:32] You can find more information about the awards through the About Us page of RIMS.org or the link in this interview's show notes. [22:40] Nominations are also open for the Donald M. Stuart Award which recognizes excellence in risk management in Canada. Links are in this episode's show notes. [22:51] Back to our Year in Risk Interview with Morgan O'Rourke and Hilary Tuttle of RIMS Risk Management Magazine!  [23:16] Justin brings up the recent shooting and killing of the UHC CEO. Morgan was at the same hotel but didn't hear about it until he had walked to the office. [23:46] If RIMS Risk Management Magazine had been a print publication, this event would not have been included. Being a digital publication, Risk Management Magazine was able to cover it. [23:59] Hilary starts with executive safety and employee safety. She speaks of reputation risk and monitoring social media discussion. For most who commented on social media, this murder was no surprise. UHC had a tremendous failure of reputation risk and public listening. [25:28] Hilary was saddened but not surprised by the incident. She calls privatized health insurance in the United States a horror show. You can't let cashing those executive incentive checks blind you to public response. [26:27] Morgan says it's amazing to see that public sentiment was decidedly unsympathetic, but it's not unexpected. Hilary mentions the rates of medical debt in the U.S. Hilary saw an outpouring of approval of the murder, which is an awful response to have. [27:15] If you're in a position where that is the public sentiment around your organization, you need to fire your PR firm and think very seriously, not only about how you're conducting business but about how you're communicating with the public. That is a huge reputation failure. [27:47] Some health insurance companies have trimmed down or removed their executive team pages to make them less identifiable in public. It's a safety issue. You want to be very careful about how much you post about individual people. [28:43] From a cyber security perspective, nothing you put on the internet is private or innocuous. If you are an insurance executive who likes to go hiking at Mount Whatever, maybe that's not information you want to put on the internet.  [29:31] Hilary sees this situation as reminiscent of Big Tobacco as an industry. She believes there is an awareness that there is a certain amount of evil being done among executives in this industry. She says perhaps there is a social reckoning to be had in that. [30:06] Plug for The Spencer Educational Foundation! Spencer's goal to help build a talent pipeline of risk management and insurance professionals is achieved in part by its collaboration with risk management and insurance educators across the U.S. and Canada. [30:24] Since 2010, Spencer has awarded over $3.3 million in general grants to support over 130 student-centered experiential learning initiatives at universities and RMI non-profits. Spencer's 2026 application process will open on May 1st, 2025, and close on July 30th, 2025. [30:48] General grant awardees are typically notified at the end of October. Learn more about Spencer's general grants through the programs tab of SpencerEd.org. [30:59] Let's Return to the Conclusion of my Interview with RIMS Risk Management Magazine's Morgan O'Rourke and Hilary Tuttle!  [31:11] Justin asks about AI and cyber security in 2025. The Cybersecurity and Infrastructure Security Agency (CISA) has noted that there will be an increase in breaches and the creativity of attacks. [31:38] They have a revised Revised National Cyber Incident Response Plan that is available for public comment. Hilary agrees that there will be more AI embedded in cyber attacks in 2025. It is already being used to power attacks and in the detection of attacks. [32:01] AI is also being used effectively in different forms of exploiting humans with ChatGPT and better phishing emails. It is being used to write better malware that is harder to detect. [32:25] Moody's Outlook expects a significant intensification of cyber risk in 2025, from the number of cyber incidents that are occurring and the sophistication and impact of cyber risk. Companies are getting better at detecting cyber attacks and doing basic cyber security. [33:19] Cyber criminals are getting better, too. The attacks will be harder to detect or more severe in scope. Hilary calls social engineering an interesting art. Like journalism, you have to find the approach that successfully gets the information you are looking for out of humans. [34:38] Morgan describes an old social engineering attack with a recording of a baby crying in the background, and a “harried mom” trying to get into an account without her password, trying to craft a persuasive argument. Gen AI might do all this in one step and be relatively successful. [36:01] Hilary mentions that at the DEF CON hacker's conference, there is a social engineering village. Their “Capture the Flag” is a contest to do just what Morgan described. There are bulleted lists of the types of information you are trying to get in an allotted time. [37:02] Morgan says it's not like the fast-typing hackers seen in the movies. You get the information through conversation. [38:05] Hilary says one of the downsides of automation is the tremendous proliferation in the number of attacks that are being launched. Ransomware attacks grew 70% last year and are on track to double their 2022 levels by the end of 2024. [38:29] Moody's and QB Canada both came out with reports anticipating 5,200 ransomware attacks around the world in 2025, from 2,500 in 2022. It's easier to launch attacks at scale against multiple organizations at once. The attacks are more sophisticated and damaging. [39:01] The ransomware attacks are asking for significantly more money. Fewer companies are paying ransoms because they have backups and plans in place. Average ransomware payments are going up. Last year, ransomware payments passed $1.1 billion for the first time. [39:26] The companies that pay ransom are feeling more compelled and are in a tougher spot so they are paying larger ransoms. [39:48] Morgan points out that paying the ransom doesn't solve the problem. Change Healthcare had the largest healthcare data breach in U.S. history. They paid $22 million in ransom but didn't get the data back. Some attackers will keep extorting you or just take your money and run. [40:36] The FBI has said don't pay ransomware. You can't trust criminals. [40:43] Hilary mentions three ransomware threats: holding a network captive, holding data captive, and holding sensitive information captive. This is triple extortion. If you are the victim of a ransomware attack, go in with the expectation that that is the situation. [41:55] Hilary forecasts that 2025 will be a colorful year. There is a tremendous amount of uncertainty in pretty much everything. It will be an interesting year, politically. It will be a very interesting four years, from a regulatory perspective. [42:22] In terms of severe weather, disasters, and cyber, it feels like there will be more, and more, and more events. [42:51] Morgan thinks the biggest thing is the change in administration and the priorities. ESG has been downscaled. A lot of companies are moving off of DEI initiatives, based on the shift in administration and the feeling that DEI will not be as popular. [43:16] The regulations concerning a lot of ESG may no longer be in play. The federal guidelines are not going to be what they were in any aspect. [43:39] President Biden in 2023 issued an Executive Order with guidelines and restrictions on AI. Donald Trump has said he'll probably rescind that. Donald Trump seems to be aligned with a lot of the tech companies for less regulation of AI. Fingers crossed it doesn't make things worse! [44:33] Hilary knows several organizations are particularly concerned about some of the potential risk impacts of taking away many of the consumer protections and other regulations that do a tremendous amount to curb risk. That could increase the risk landscape for many. [44:55] CISA has cautioned that this could have a disastrous impact on cyber security. A lot of regulations that keep organizations safer are potentially on the chopping block under the new administration. Hilary thinks that's probably true in some other industries. It will get risky. [45:30] It has been a pleasure to see you both! I appreciate your time. The RIMS Risk Management Magazine Year in Review is now available at RMMagazine.com. Quick Plug! We're looking for submissions from the risk profession. See the contribution guidelines. [46:01] Reach out to Hilary and Morgan. Especially if you're a risk professional, we want to hear your ideas. Morgan says we're only as strong as our contributors in the risk management community. Give us what you've got! [46:21] Special thanks again, as always, to Morgan O'Rourke and Hilary Tuttle of RIMS Risk Management Magazine for joining us here on RIMScast! The Risk Management Year in Review Edition is now live at RMMagazine.com. A link is in this episode's show notes. [46:41] We look forward to checking back with Morgan and Hilary for the mid-year update in 2025. [46:48] More RIMS Plugs! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in our show notes. RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [47:35] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [47:52] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [48:09] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [48:23] Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [48:30] Thank you all for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe!   Mentioned in this Episode: RIMS Risk Management Magazine RIMS DEI CouncilNominations open for RIMS 2025 Awards! (Through Jan. 6, 2025) Nominations for the Donald M. Stuart Award Spencer Educational Foundation — General Grants 2026 — Application Dates Contribute to RIMS Risk Management Magazine / Submission Guidelines “RIMS Executive Report: Understanding Interconnected Risks” RIMS-Certified Risk Management Professional (RIMS-CRMP) RIMS Webinars: RIMS.org/Webinars “Ready for the Unexpected? Strategies for Property Valuation, Disaster Recovery and Business Continuity in 2025” | Sponsored by Hub International | Feb. 20, 2025 Upcoming Virtual Workshops: “Stay Competitive with the RIMS-CRMP” | Presented by the RIMS Greater Bluegrass Chapter February 19‒20, 2025 | Instructor: Chris Mandel “Applying and Integrating ERM” | Feb. 26‒27 “Managing Data for ERM” | March 12, 2025 “Fundamentals of Insurance” | Feb. 19‒20, 2025 See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “Big Shifts with John Hagel, RIMS ERM Conference Keynote” “2024 Mid-Year Risk Update with Morgan O'Rourke and Hilary Tuttle” “2023 Risk Year In Review with Morgan O'Rourke and Hilary Tuttle” “Live from the ERM Conference 2024 in Boston!”“Maintaining an Award-Winning ERM Program with Michael Zuraw” “Applying ERM Theory with Elise Farnham” “On Risk Appetite and Tolerance”   Sponsored RIMScast Episodes: “Simplifying the Challenges of OSHA Recordkeeping” | Sponsored by Medcor (New!) “Risk Management in a Changing World: A Deep Dive into AXA's 2024 Future Risks Report” | Sponsored by AXA XL “How Insurance Builds Resilience Against An Active Assailant Attack” | Sponsored by Merrill Herzog “Third-Party and Cyber Risk Management Tips” | Sponsored by Alliant “RMIS Innovation with Archer” | Sponsored by Archer “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer “Alliant's P&C Outlook For 2024” | Sponsored by Alliant “Why Subrogation is the New Arbitration” | Sponsored by Fleet Response “Cyclone Season: Proactive Preparation for Loss Minimization” | Sponsored by Prudent Insurance Brokers Ltd. “Subrogation and the Competitive Advantage” | Sponsored by Fleet Response   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS Vice President Manny Padilla   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guests: Morgan O'Rourke, RIMS Director of Publications and Risk Management Magazine Editor in Chief Hilary Tuttle, Managing Editor, Risk Management Magazine   Social Shareables (Edited For Social Media Use): There were 11,000 fires in the Northeast this year, largely in October and November. It's a different season and in a different region. The traditional risk models are thrown out the window. — Hilary Tuttle   There are always going to be hurricanes and natural disasters. There are always going to be cyber attacks. It's just a matter of what flavor they are this year. — Morgan O'Rourke   In the last year and a half, shipping through the Red Sea has become an untenable and sometimes uninsurable risk. Our standard expectations for doing business are going out the window or being upended. — Hilary Tuttle   People have to focus on the problem that's in front of them. You have to deal with the acute issues before you can deal with the systematic ones. — Morgan O'Rourke   For most who commented on social media, the murder of the UHC CEO was no surprise. UHC had a tremendous failure of reputation risk and public listening. — Hilary Tuttle   Phishing is not like the fast-typing hackers seen in the movies. They get the information through conversation. — Morgan O'Rourke   Nothing you put on the internet is private or innocuous. If you are an insurance executive who likes to go hiking at Mount Whatever, maybe that's not information you want to put on the internet. — Hilary Tuttle

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin interviews Carrie Frandsen, the ERM Director of the University of California and a RIMS-CRMP Commissioner. Justin and Carrie discuss all things ERM. In particular, Carrie explains the purposes of ERM, what constitutes success in an ERM Program, and how to start an effective ERM Program in your organization.   Listen for ideas on fitting ERM into your organization's daily processes and decision-making, with resources to set you on the path to ERM success. Key Takeaways: [:01] About RIMS. [:14] Public registration for RISKWORLD 2025 is now open! RIMS wants you to engage today and embrace tomorrow in Chicago from May 4th through May 7th! Register at RIMS.org/RISKWORLD and the link in this episode's notes. [:30] About this episode, coming to you from RIMS headquarters in New York. We will be joined by Carrie Frandsen, for some ERM motivation. She is the system-wide ERM Director for the University of California and a RIMS CRMP Commissioner. [:58] The next RIMS-CRMP Exam Prep Virtual Workshop will be held on December 17th and 18th. [1:09] On February 19th and 20th, there is a two-day virtual workshop for the RIMS-CRMP led by former RIMS President Chris Mandel and presented by the RIMS Greater Bluegrass Chapter, the 2024 RIMS Chapter of the Year. [1:27] The next RIMS-CRMP-FED Exam Course will be held from February 4th through the 6th, 2025. Links to these courses can be found on the Certification page of RIMS.org and through this episode's show notes. [1:42] RIMS Virtual Workshops! Gail Kiyomura of The ART of Risk Consulting will host the “Fundamentals of Insurance” virtual workshop on February 19th and 20th, 2025. [1:57] We've got ERM on our minds. On February 26th and 27th, Elise Farnham of Illumine Consulting will lead “Applying and Integrating ERM”. “Managing Data for ERM” will be hosted by Pat Saporito, starting on March 12th, 2025. [2:18] A link to the full schedule of virtual workshops can be found through the RIMS.org/education/online-learning pages. A link is also in this episode's show notes. [2:29] Interview! Our guest today is one of the most enthusiastic people I know on the topic of ERM! She is Carrie Frandsen, the system-wide ERM Director of the University of California. She's also a RIMS CRMP Commissioner. [2:48] Carrie is here to talk about all things ERM. Whether you want to build a program from the start or you want to enhance an existing program, this is the mind that you want to tap into! We are thrilled that she's here. Let's get to it! [3:03] Carrie Frandsen, Welcome to RIMScast! [3:13] Carrie says she is a true ERM geek! With enterprise risk management you need the ability to think organization-wide. [3:25] Not just to think organization-wide but you need to be able to think about the world and how things that are changing in the world, like politics, economics, and sociological changes, impact your organization. Then you have to get other people excited about that. [3:42] You need to be able to partner with people inside your organization, like internal audit, compliance, and health and safety, all the different groups that are second-line, and help them get excited about building an enterprise-wide view of risks across the organization. [4:03] Once you've got your second line of defense, you can build that risk committee to democratize risks across the organization. Everybody can see the risks in their silo and how things impact each other across different units. [4:36] Carrie says the primary goal of enterprise risk management is to enhance an organization's ability to anticipate and mitigate risks effectively while maximizing those opportunities for value creation. [4:49] ERM helps organizations make more risk-informed decisions. It helps improve resilience and removes obstacles to achieving strategic objectives. [5:06] ERM is part of the governance and management of an organization. Know what could impact you from outside the organization as well as things that are changing in your policies, procedures, and processes. Make sure those are effective to continue achieving your objectives. [5:37] ERM can provide an early warning on risks and the effectiveness of controls. When you're using ERM in decision-making, it can help you to challenge assumptions before decisions are made. It can help you to set the frame for the decision and help you consider the alternatives. [6:02] ERM can help you ensure that appropriate actions are taken to reduce your risks. It helps the organization to learn and adapt. [6:14] Healthcare organizations do root cause analysis, a good risk assessment technique to figure out how to make negative outcomes not happen again. There are a lot of risk assessment techniques that can help you, depending on the situation your organization is working on. [6:42] Culture is how things are done. A risk-aware culture is essential for a successful ERM implementation. It fosters an environment where risk is openly discussed and employees feel comfortable in identifying and reporting potential risks without fear of repercussions. [7:08] This allows organizations to address issues proactively before they escalate. If you have a risk-aware culture, risks and risk assessments are integrated into decision-making and risk is considered at all levels of decision-making from strategic planning to operational activities. [7:29] This helps to ensure that risk is a key factor in every management decision. Employees can take ownership of risk management. [7:38] The University of California has a motto: “ERM means Everyone's a Risk Manager.” Individuals doing their day-to-day work in their area of expertise are the ones who know best what their risks are and how to manage their risks. [7:58] Our role as risk managers is to support these employees by giving them training in ERM, and risk assessment tools, and letting them talk to other people about risks that may impact them that aren't in their area. That distributed approach enhances the effectiveness of ERM. [8:18] A risk-aware culture promotes continuous learning where lessons from past incidents are shared and used to improve future risk management practices. [8:36] At the top level of ERM are the board and leadership. They set the tone for the organization's risk culture. They need to understand the dynamic risk environment in which the organization operates. They need to know of rising risks so they can make good decisions. [9:06] At the day-to-day level, where the work happens, is the risk owner. That's the person with the accountability and authority to manage that risk. [9:18] The business unit level is where risk management and control processes take place. An organization's risk is inseparably connected to its objectives. The responsibility for managing risk can't lie with anyone other than the person who's responsible for achieving those objectives. [9:36] Good risk management is everybody's responsibility. What does the Risk Manager do? The risk leader provides the infrastructure, tools, coaching, leadership, and resources. [10:08] Resources can be anything from software to workshops to all sorts of things to help people identify, manage, monitor, and report on the risks. [10:20] Risk managers can champion a risk-intelligent culture across the organization. Risk-intelligent culture is a term coined by Deloitte in a white paper. [10:46] Risk managers are the ones who champion the integration of ERM into existing policies, structures, and processes. They get the risk committees going, they make sure that the issues get escalated to leadership, and that policies, procedures, and controls are improved. [11:07] Risk Managers facilitate proactive risk thinking. They conduct risk sensing and report on emerging risks. An ERM person is a generalist. They don't manage a particular area but check in with everybody about rising risks and report that information. They have people tracking risks. [11:55] We have a new political landscape and changes in society. There are always new health issues arising. As long as there's somebody in an organization paying attention to conditions, the ERM person's role is to make sure those things get considered at the leadership level. [12:19] A Risk Manager can provide a structured discipline for the consideration of risk in decision-making. They can lead risk workshops. They can make sure a risk-assessment process is built into regular management meetings. They can support risk-mitigation activities. [12:46] Risk Managers can support mechanisms to provide timely risk information to decision-makers. [12:54] Plug Time! RIMS Webinars! Hub International continues its Ready for Tomorrow Series with RIMS. On February 20th, they will host “Ready for the Unexpected? Strategies for Property Valuation, Disaster Recovery and Business Continuity in 2025”. [13:14] More webinars will be announced soon and added to the RIMS.org/webinars page. Go there to register. Registration is complimentary for RIMS members. [13:25] RIMS is now accepting nominations for all awards other than Risk Manager of the Year 2025. The submission deadline is Monday, January 6th, 2025. To receive a RIMS award, all winners must be active members and in good standing. [13:45] These awards are the Diversity, Equity, and Inclusion Chapter Leadership Award, the Harry and Dorothy Goodell Award, the Volunteer of the Year “Heart of RIMS” Award, the Richard W. Bland Memorial Award, the Chapter of the Year Award, the Rising Risk Professional Award, the Risk Management Hall of Fame, and the Cristy Award. [14:23] You can find more information about the awards through the About Us page of RIMS.org or the link in this interview's show notes. [14:31] Nominations are also open for the Donald M. Stuart Award which recognizes excellence in risk management in Canada. Links are in this episode's show notes. [14:43] Back to the Interview about all things ERM with Carrie Frandsen!  [15:01] For ERM success, you need to have a framework for taking the steps to integrate risk management more into your existing activities and functions. Organizations are already managing risk. ERM gets more people to consider and talk about risk in their decision-making. [15:34] ERM success factors include strong leadership buy-in, a culture of risk awareness, and open communication. [15:45] When you're getting started, you want to develop a clear ERM vision. Start where you are and build your business case and your implementation roadmap. [15:58] Your implementation roadmap starts with a gap analysis between what you are doing well with risk management and where you can make improvements. The vision is what you see in five years of doing X. [16:17] Based on those areas where you want to improve your ERM approach, you build your business case and lay out your implementation roadmap. Bring it to your leadership and that improves your leadership buy-in. [16:32] Then you need to define your enterprise risk management roles and accountabilities. They're often straightforward. The person in charge of an area is the risk owner of that area. Just take the time to define those roles. [16:50] Sometimes when you map out risk accountabilities, you see that for some enterprise risks, there's not one person who's responsible for it because it covers a few areas or reaches across the whole organization. [17:08] The pandemic was a good example of that. It doesn't fit in any one area of responsibility. Building accountability for things that go across areas is always a challenge. [17:21] Consider how you will develop your risk assessment and mitigation resources for risk owners. What are they already doing and what tools do they need? That's where you engage those risk owners and work directly with them to provide them with resources. [17:40] Make ERM an integral part of your operational processes and decision-making. Look at your existing processes and meetings to see where you can build risk assessment into them. You can't be everywhere. You want to build that in as a normal part of processes. [18:04] Ensure that the organization and its people are regularly monitoring risks and learning from those experiences. [18:21] As you get started with ERM, get your hands on some material and read about enterprise risk management. Get some familiarity with it. You want to become a trusted advisor and be that ERM expert as much as you can. [18:44] To begin doing ERM, engage leadership, risk owners, and your second line of defense. Start doing your gap analysis which starts with conversations. Ask leadership what they hope and expect from enterprise risk management. [19:03] When talking with leadership, you generally want to work to become a trusted advisor. You want to focus on the biggest risks. Ask people what they care about and what they're working on. That will help inform assessing your organization's current ERM capabilities. [19:24] In your ERM plan, figure out how to integrate ERM into strategic decision-making and everyday management actions. Identify where, when, and how, key decisions are made. Work to embed risk assessment into those decision-making activities. [19:47] Carrie suggests using a decision quality chain. Form a risk committee. Risk committees facilitate the identification, analysis, and mitigation of risks. You want people that are at the director level and the same reporting level. [20:09] You want a representative from every area for an enterprise-wide view. You want a good forum where people can bring up their issues or concerns, build a shared understanding of the organization's risks, and provide recommendations to leadership on significant issues. [20:35] Effective risk governance depends on timely and relevant risk information so your exposures can be monitored and managed. Information needs to be communicated to the right people at the right time and in the right ways for people to make risk-informed decisions. [21:02] Carrie recommends using new ERM material. In addition to ISO 31000, ISO recently published Risk Management — A Practical Guide that helps with the steps of implementing ERM. Norman Marks has a helpful blog and wrote a book, World-Class Risk Management. [21:43] Carrie used World-Class Risk Management as an assignment in her ERM Certificate program classes through UCLA Extension. She teaches the first two classes, The Foundations of Enterprise Risk Management, and The Designing and Implementing an ERM Program. [22:16] Carrie's partner Carol teaches the Advanced Techniques class. [22:33] The ERM Certificate Program aligns with the RIMS-CRMP so that once you've taken all the classes, you're well-positioned to sit for and pass the RIMS-CRMP. [22:47] Special thanks to Carrie Frandsen for joining us. A link to her ERM Q&A interview from 2021 is in this episode's show notes. Many of the resources she mentioned are in the show notes as well as links to RIMScast and RIMS Risk Management Magazine coverage of ERM. [23:11] As always, visit RIMS Risk Management Magazine at RMMagazine.com. [23:17] Next week, our 2024 Finale will feature an interview with the editors of RIMS Risk Management Magazine, Morgan O'Rourke and Hillary Tuttle. [23:26] More RIMS Plugs! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in our show notes. RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [24:13] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [24:32] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [24:48] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [25:03] Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [25:11] Thank you all for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe!   Mentioned in this Episode: RIMS DEI Council RIMS-Certified Risk Management Professional (RIMS-CRMP) RIMS-CRMP Stories — Featuring RIMS Vice President Manny Padilla!  Nominations open for RIMS 2025 Awards! (Through Jan. 6, 2025) Nominations for the Donald M. Stuart Award “ERM Q&A with Carrie Frandsen: ERM at the University of California System” RIMS Webinars: RIMS.org/Webinars “Ready for the Unexpected? Strategies for Property Valuation, Disaster Recovery and Business Continuity in 2025” | Sponsored by Hub International | Feb. 20, 2025 Upcoming Virtual Workshops: “Stay Competitive with the RIMS-CRMP” | Presented by the RIMS Greater Bluegrass Chapter February 19‒20, 2025 | Instructor: Chris Mandel “Applying and Integrating ERM” | Feb. 26‒27 “Managing Data for ERM” | March 12, 2025 “Captives as an Alternate Risk Financing Technique” | Dec. 17‒18 “Fundamentals of Insurance” | Feb. 19‒20, 2025 See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “Risk Quantification Through Value-Based Frameworks” “Live from the ERM Conference in Boston!” “Maintaining an Award-Winning ERM Program with Michael Zuraw” “Applying ERM Theory with Elise Farnham” “On Risk Appetite and Tolerance” “Big Shifts with John Hagel, RIMS ERM Conference Keynote” “Contract Review's Role in Risk Management”   Sponsored RIMScast Episodes: “Simplifying the Challenges of OSHA Recordkeeping” | Sponsored by Medcor (New!) “Risk Management in a Changing World: A Deep Dive into AXA's 2024 Future Risks Report” | Sponsored by AXA XL “How Insurance Builds Resilience Against An Active Assailant Attack” | Sponsored by Merrill Herzog “Third-Party and Cyber Risk Management Tips” | Sponsored by Alliant “RMIS Innovation with Archer” | Sponsored by Archer “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer “Alliant's P&C Outlook For 2024” | Sponsored by Alliant “Why Subrogation is the New Arbitration” | Sponsored by Fleet Response “Cyclone Season: Proactive Preparation for Loss Minimization” | Sponsored by Prudent Insurance Brokers Ltd. “Subrogation and the Competitive Advantage” | Sponsored by Fleet Response   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: Carrie Frandsen, Systemwide Enterprise Risk Management Director, University of California RIMS-CRMP Commissioner (and RIMS-CRMP holder) ERM Certificate Program at UCLA Extension   Social Shareables (Edited For Social Media Use): You need to be able to partner with people inside your organization, like internal audit, compliance, and health and safety, all the different groups, and help them get excited about building an enterprise-wide view of risks across the organization. — Carrie Frandsen   The primary goal of enterprise risk management is to enhance an organization's ability to anticipate and mitigate risks effectively while maximizing those opportunities for value creation. — Carrie Frandsen   A risk-aware culture promotes continuous learning where lessons from past incidents are shared and used to improve future risk management practices. — Carrie Frandsen   As you get started with ERM, read about enterprise risk management. Get some familiarity with it. You want to become a trusted advisor and be that ERM expert as much as you can. — Carrie Frandsen   Effective risk governance depends on timely and relevant risk information so your exposures can be monitored and managed. Information needs to be communicated to the right people at the right time and in the right ways. — Carrie Frandsen  

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   The RIMS ERM Conference 2024 in Boston featured a stellar lineup of risk thought leaders who shared their experiences applying ERM practices to align risk management with strategy and showcase the value of more risk-aware corporate cultures. At the Conference, Justin spoke with two leading ERM practitioners in different primary areas to provide a range of perspectives. In this episode of RIMScast, Justin interviews Christopher Stitt about his session, which he based on the RIMS ERM Framework and the RIMS Risk Maturity Model. Justin interviews Catrina Gilbert about her position at the DFW Airport and her career in risk management and ERM, as well as current airport initiatives. Listen in for a sample of the offerings of the RIMS ERM Conference 2024 with its record-breaking full-capacity attendance.   Key Takeaways: [:01] About RIMS. [:14] Member registration for RISKWORLD 2025 is now open! General registration opens on December 4th. Visit RIMS.org/RISKWORLD. [:25] About this episode. Recorded live in Boston at the RIMS ERM Conference 2024, we have interviews with two fantastic guests! [:49] The next RIMS-CRMP Exam Prep Virtual Workshop will be held on December 17th and 18th. The next RIMS-CRMP-FED Exam Course will be hosted along with George Mason University from December 3rd through the 5th. [1:07] Links to these courses can be found on the Certification page of RIMS.org and through this episode's show notes. [1:15] RIMS Virtual Workshops! Elise Farnham of Illumine Consulting recently joined us here on RIMScast. On December 4th and 5th, she will host “Applying and Integrating ERM”. On December 17th and 18th, she will host “Captives as an Alternate Risk Financing Technique”. [1:35] Those are just two of the workshops RIMS offers; we have lots more! Other dates for the Fall and Winter are available on the Virtual Workshops calendar, RIMS.org/virtualworkshops. [1:51] First Interview! Our first guest was a featured speaker on Day 2 of the RIMS ERM Conference 2024. His name is Christopher Stitt and he is the Founder and CEO of CrisisLead, LLC. [2:01] Chris's session was titled “The Art and Science of High-performing Enterprise Risk Management: Bridging Silos for Sustainable Success.” We'll speak about that session and give a high-level overview for those who could not attend. [2:18] Chris has a fascinating background that led him to risk management and ERM. His career journey is an inspiration. We recorded live on-site at the Boston Hilton Plaza. Christopher Stitt, welcome to RIMScast! [2:51] This is Chris's first ERM Conference. He's enjoying it and likes getting a broader perspective of how the overall ERM community operates. It's been a fantastic opportunity to network with some amazing professionals and learn from them! [3:20] Chris talks about the session he is giving, “The Art and Science of High-performing Enterprise Risk Management: Bridging Silos for Sustainable Success.” It comes down to people. What sometimes gets missed in the ERM process is the human factor. [3:51] It's about getting the buy-in necessary and the understanding of what risk is, not just from the senior level but across the board. A new concept, the Risk Intelligence Quotient, can help your organization understand how to look at, feel about, and interact with risk. [4:26] The Risk Intelligence Quotient, along with the human-centric aspects of the risk program, can help you build a good risk culture and ultimately, a high-performing organization that can thrive during both business-as-usual and disruption. [5:03] Chris used the RIMS ERM Framework and the RIMS Risk Maturity Model as the foundation of his session. As he studied the RIMS Risk Maturity Model, he saw it was about the journey, from starting a risk program in a new business to developing a mature program. [5:37] As a business grows and a company matures, you need to be able to go through the process and say, “We need to start documenting how this works. We need to start ingraining this into our business process.” [6:01] The RIMS Risk Maturity Model gives a great overview of how to ingrain risk management into your business process, especially in a business developing as a hierarchical organization. [6:41] Chris was a U.S. Department of State Diplomatic Security Service Special Agent for over 25 years managing integrated security risks in embassies around the world. He looked at how international risks would influence U.S. operations in a given country. [7:17] Chris was also Chief of Emergency Planning for the Department of State twice. That gave him a wide view of how risks develop and how to develop response plans to those risks. [7:40] About 2014, The Department of State set up an ERM program. Chris was at the initial meeting. Senior officials were using terms he knew but with different meanings. That led Chris to investigate further into the meaning of enterprise risk and how to integrate it. [8:24] What Chris loves is helping other people understand and build ERM programs. That's why now, since retiring from the Department of State, Chris has moved into consulting. He sees it as a great opportunity to bridge the silos for a better understanding of what we're trying to achieve. [8:51] Chris is excited about presenting his session where he talks not only about the risks but also how you find the opportunities in those risks. It's about building a powerful ERM program that gets buy-in from stakeholders and imbuing ERM into your organization's culture. [9:29] Chris, it's been a pleasure. Thank you for joining us here on RIMScast. [9:43] Plug Time! RIMS Webinars! On November 25th, Resolver returns to discuss “The Future of Risk & Compliance: 5 Key Insights for the Modern Leader”. [9:54] On December 5th, we have “Predictive Strategies to Detect Electrical and Machinery Failures”, presented by Global Risk Consultants, a TÜV SÜD company. [10:06] On Thursday, December 12th, OneTrust returns to deliver “Staying Vigilant: 7 Practical Tips for Ongoing Third-Party Risk Monitoring”. [10:16] More webinars will be announced soon and added to the RIMS.org/webinars page. Go there to register. Registration is complimentary for RIMS members. [10:28] RIMS is now accepting nominations for all awards other than Risk Manager of the Year 2025. The submission deadline is Monday, January 6th, 2025. To receive a RIMS award, all winners must be active members and in good standing. [10:48] The awards are the Diversity, Equity, and Inclusion Chapter Leadership Award, the Harry and Dorothy Goodell Award, the Volunteer of the Year “Heart of RIMS” Award, the Richard W. Bland Memorial Award, the Chapter of the Year Award, the Rising Risk Professional Award, the Risk Management Hall of Fame, and the Cristy Award. [11:26] You can find more information about the awards through the About Us page of RIMS.org or the link in this interview's show notes. [11:35] Final Interview! Catrina Gilbert is a previous ERM Conference speaker. Catrina is well known in ERM in Texas and the DFW RIMS Chapter. We will talk about how ERM influences aviation and some of the risk awareness campaigns she champions at the DFW Airport. [11:56] Catrina Gilbert, welcome to RIMScast! Catrina is the Vice President of Risk Management at the DFW Airport and the Treasurer of the RIMS DFW Chapter. Justin and Catrina have known each other for a few years. [12:30] Catrina is absolutely loving the RIMS ERM Conference 2024. Boston is beautiful this time of year. The speakers, the lineup, the vendors, and the food have been amazing! Every session has been standing-room-only! The Conference is at maximum capacity. [12:54] It adds to the excitement. It is beautiful to see all these great minds from different industries, states, and countries converging on Boston! Catrina had “chowda” for the first time! [13:37] Catrina states that there is never a dull moment in aviation. Airports are growing and rebounding from the pandemic, doing all sorts of construction projects. DFW has a $9B Capital Improvement Plan. From an insurance and claims perspective, that keeps Catrina very busy. [14:02] The DFW Airport has a rolling owner-controlled insurance program, which keeps Catrina super busy. Catrina is also responsible for the airport's ERM program. That's why Catrina is at the RIMS ERM Conference 2024. [14:16] Having the ERM program and being rooted in the organization at the ground level and the executive level, Catrina makes sure that everyone on the airport's Risk Council understands that ERM can also stand for “Everyone's a Risk Manager.”. [14:37] Catrina is trying to empower the team to think strategically and holistically, and to think about how different programs and platforms have interdependencies. If we have an issue here, how is it going to impact, perhaps, the runway or the concessions? [14:57] Catrina is looking at a resiliency framework; how do we bounce back? A lot of organizations are still struggling from the pandemic. Everyone is focused on a resiliency framework. When this happens again, are we ready? That's the beauty of this conference. [15:33] Catrina says every holiday is the best time of the year at an airport! There's no such thing as the worst time of the year. The beauty of an airport is that it connects people around the globe. The holidays are a special time for everyone. Airports love playing a part in that journey. [16:14] Catrina has been at DFW for almost eight years. She has been in risk management since 1999. She has done risk in several industries. Aviation is, by far, her favorite. There is never a dull moment; two days are never the same. DFW Airport is a city, with all the departments. [17:22] Trisha Sqrow and Sandra Fontenot, past RIMScast guests, were DFW colleagues of Catrina's. Trisha is doing great work at the Conference. Sandra Fontenot is doing great work at the RIMS DFW Chapter and helped Catrina with the annual chapter conference. [17:37] Catrina says we grow when we move, but RIMS and risk management keep people together. Catrina thinks the work that they did together at DFW Airport is one of the reasons they're still colleagues and friends. They still share ideas and speak at conferences together. [18:31] Catrina has 12 people in her risk group at the DFW Airport. At her previous airport, Hartsfield-Jackson Atlanta, she was a department of one. She reported to the city. She hears “department of one” a lot at the Conference, maybe two or three. Everything's bigger in Texas. [19:03] Catrina looks for fresh ideas in a new risk hire. DFW had Innovation Week last week. Seeing the great ideas coming through in the aviation industry, including AI, Catrina wants people who have an open mind, are innovative, and are willing to try some new things. [19:37] You can teach the rest of it. Catrina wants people with the soft skills, the personality, and the ability to jump in there, push up their sleeves, and try it out. [19:57] Justin recently noticed in the restrooms at DFW Airport posters on Human Trafficking Awareness. He is a big proponent of human trafficking awareness. He has led those initiatives at RIMS. He was glad to see that DFW is one of the many airports boosting awareness. [20:18] DFW is one of many airports in this fight against human trafficking. They have training, posters, and placards to educate you to say something if you see something and how to report what you see. It's better to be safe than sorry. DFW provides you with a way to report. [21:06] The Human Trafficking Awareness campaign is a team effort. It went through the Community Engagement Team, the Customer Experience Team, and the Department of Public Safety. Everyone worked hand-in-hand to be on the same beat in fighting human trafficking.  [21:32] DFW is proud to be a part of the global Sunflower Lanyard Program, designed to make hidden disabilities a little bit more visible. A passenger who has a hidden disability will receive a Sunflower Lanyard by mail before their departure date. [21:54] When the passenger with the hidden disability is in the terminals, DFW employees have been trained to recognize the Lanyard and give them a tailored experience by asking how they can assist the passenger to have a wonderful travel experience. [22:14] It's about providing for the diverse needs of a diverse population to ensure that everybody has the same experience in traveling. [22:25] What a delight to finally have Christoper Stitt and Catrina Gilbert as our special guests here on RIMScast! [22:33] Check out this episode's show notes for links about the ERM Award of Distinction Winners and Honorees and more about the Conference. Of course, we also have a special edition of Risk Management magazine dedicated to ERM. That's available in the show notes. [22:52] More RIMS Plugs! The RIMS App is available to RIMS members exclusively. Go to the App Store and download the RIMS App with all sorts of RIMS resources and coverage. It's different from the RIMS Events App. Everyone loves the RIMS App! [23:27] You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in our show notes. RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [24:13] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [24:30] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [24:47] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [25:01] Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [25:09] Thank you all for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe!   Mentioned in this Episode: RIMS ERM Conference 2024 Roundup — Global Award of Distinction Honors RIMS Strategic & Enterprise Risk Center RIMS DEI Council RIMS-Certified Risk Management Professional (RIMS-CRMP) NEW FOR MEMBERS! RIMS Mobile App RIMS-CRMP Stories — Featuring Valerie Fox!  Nominations open for RIMS 2025 Awards! (Through Jan. 6, 2025) Nominations for the Donald M. Stuart Award RIMS Webinars: “The Future of Risk & Compliance: 5 Key Insights for the Modern Leader” | Sponsored by Resolver | Nov. 25, 2024 “Predictive Strategies to Detect Electrical and Machinery Failures” | Sponsored by TUV SUD GRC | Dec. 5, 2024 “Staying Vigilant: 7 Practical Tips for Ongoing Third-Party Risk Monitoring” | Sponsored by OneTrust | Dec. 12, 2024 RIMS.org/Webinars   Upcoming Virtual Workshops: RIMS-CRMP Exam Prep (Virtual)Dec. 17‒18, 2024 | 9:00 am‒4:00 pm EST — Register by Dec. 10. “Applying and Integrating ERM” | Dec 4‒5 “Captives as an Alternate Risk Financing Technique” | Dec. 17‒18 See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “Risk Quantification Through Value-Based Frameworks” “Maintaining an Award-Winning ERM Program with Michael Zuraw” “Applying ERM Theory with Elise Farnham” “On Risk Appetite and Tolerance” “Big Shifts with John Hagel, RIMS ERM Conference Keynote” “Live From RIMS ERM Conference 2023”   Sponsored RIMScast Episodes: “Risk Management in a Changing World: A Deep Dive into AXA's 2024 Future Risks Report” | Sponsored by AXA XL (New!) “How Insurance Builds Resilience Against An Active Assailant Attack” | Sponsored by Merrill Herzog “Third-Party and Cyber Risk Management Tips” | Sponsored by Alliant “RMIS Innovation with Archer” | Sponsored by Archer “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer “Alliant's P&C Outlook For 2024” | Sponsored by Alliant “Why Subrogation is the New Arbitration” | Sponsored by Fleet Response “Cyclone Season: Proactive Preparation for Loss Minimization” | Sponsored by Prudent Insurance Brokers Ltd. “Subrogation and the Competitive Advantage” | Sponsored by Fleet Response   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars Risk Management Magazine ERM Special Edition RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy   RIMS Events, Education, and Services: RIMS Risk Maturity Model® RIMS Events App Apple | Google Play   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guests: Christopher Stitt, Founder and CEO at CrisisLead, LLC   Catrina Gilbert, Vice President of Risk Management at Dallas Fort Worth International Airport RIMS DFW Chapter Treasurer   Social Shareables (Edited For Social Media Use): The Risk Intelligence Quotient (how you look at risk), along with the human-centric aspects of the risk program, can help you build a good risk culture and ultimately, a high-performing organization that can thrive during both business-as-usual and disruption. — Christopher Stitt   What I really love is helping other people understand and build ERM programs. That's why now, since I retired from the Department of State, I have moved into consulting. It's a great opportunity to bridge the silos. — Christopher Stitt   It's about building those cultures that can build very powerful ERM programs that get buy-in from the stakeholders and imbuing ERM into the culture of your organization. — Christopher Stitt   In a post-pandemic era, everyone is focused on a resiliency framework. When this happens again, are we ready? Are we prepared? Have we done the work? That's the beauty of this RIMS ERM Conference 2024. — Catrina Gilbert   You can teach the rest of risk management. I want people with the soft skills, the personality, and the ability to jump in there, push up their sleeves, and try it out. — Catrina Gilbert   We have training, posters, and placards to educate you to say something if you see something and to have a way in which to report human trafficking. — Catrina Gilbert

In association with our friends at Digital-Life-Design (DLD), Europe's iconic annual tech conference which next January celebrates its twentieth anniversary, we are starting a series of conversations with DLD speakers looking back over the last twenty years. First up is Silicon Valley entrepreneur, speaker and author John Hagel, who talked, quite openly, about his lifelong fear of fear and how he's cured himself of this affliction over the last two decades.John Hagel III has more than 40 years' experience as a management consultant, author, speaker and entrepreneur. After recently retiring as a partner from Deloitte, McGraw Hill published in May 2021 his latest book, The Journey Beyond Fear, that addresses the psychology of change and he is developing a series of programs to help people navigate through change at many levels. John has founded a new company, Beyond Our Edge, LLC, that works with companies and people who are seeking to anticipate the future and achieve much greater impact. While at Deloitte, John was the founder and chairman of the Silicon Valley-based Deloitte Center for the Edge, focusing on identifying emerging business opportunities that are not yet on the CEO's agenda. Before joining Deloitte, John was an independent consultant and writer and prior to that was a principal at McKinsey & Company and a leader of their Strategy Practice as well as the founder of their E-Commerce Practice. John has served as senior vice president of strategy at Atari, Inc., and is the founder of two Silicon Valley startups. John is also a faculty member at Singularity University where he gives frequent talks on the mounting performance pressure created by digital technology and promising approaches to help traditional companies make the transition from a linear to an exponential world. He is also on the Board of Trustees at the Santa Fe Institute, an organization that conducts leading edge research on complex adaptive systems. He has also led a number of initiatives regarding business transformation with the World Economic Forum. John is the author of The Power of Pull, published by Basic Books in April 2010. He is also the author of a series of best-selling business books, Net Gain, Net Worth, Out of the Box, and The Only Sustainable Edge. He is widely published and quoted in major business publications including The Economist, Fortune, Forbes, Business Week, Financial Times, and Wall Street Journal, as well as general media like the New York Times, NBC and BBC. He has won two awards from Harvard Business Review for best articles in that publication and has been recognized as an industry thought leader by a variety of publications and institutions, including the World Economic Forum and Business Week. John has his own website at www.johnhagel.com, and for many years wrote personal blogs at www.edgeperspectives.typepad.com as well as contributing postings on the Harvard Business Review, Fortune and Techonomy websites. He is active in social media and can be followed on Twitter at @jhagel and on LinkedIn at https://www.linkedin.com/in/jhagel/ John holds a BA from Wesleyan University, a B.Phil. from Oxford University, and a JD and MBA from Harvard University. John Hagel has spent over 40 years in Silicon Valley and has experience as a management consultant, entrepreneur, speaker and author. He is driven by a desire to help individuals and institutions around the world to increase their impact in a rapidly changing world. Named as one of the "100 most connected men" by GQ magazine, Andrew Keen is amongst the world's best known broadcasters and commentators. In addition to presenting KEEN ON, he is the host of the long-running How To Fix Democracy show. He is also the author of four prescient books about digital technology: CULT OF THE AMATEUR, DIGITAL VERTIGO, THE INTERNET IS NOT THE ANSWER and HOW TO FIX THE FUTURE. Andrew lives in San Francisco, is married to Cassandra Knight, Google's VP of Litigation & Discovery, and has two grown children.Keen On is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber. TRANSCRIPTKEEN: Hello, everybody. Welcome back to the show. We're going to do things a little differently today. We're starting a new series on KEEN ON in association with my dear friends at the DLD conference. It's an annual conference held each year in Munich. My view? Certainly the best tech conference in Europe, if not in the world. And in January 2025, they're celebrating their 20th anniversary. And in association with DLD, we're talking to some of their most notable speakers about their experiences over the last 20 years. We're beginning with an old friend of mine, John Hagel, a very distinguished author, futurist. His last book was called The Journey Beyond Fear, and John spoke at DLD '16 about narratives and business. And I began our DLD KEEN ON conversation with John Hagel by asking him to cast his mind back to January 2005.HAGEL: In January 2005, I was working as an independent consultant in Silicon Valley. I'd been there for 25 years already. I was fascinated with the degree to which digital technology was exponentially improving, and I was being aggressively recruited, at the time, by a large consulting firm, Deloitte, that wanted me to join. I was a bit resistant. I turned them down four times because I didn't want to go work for another large consulting firm. I'd been a partner with McKinsey before that, but ultimately they prevailed. They persuaded me that they would help me create a new research center that would be autonomous, even though it was part of Deloitte and it was really focused on trying to understand the long-term trends that are reshaping the global economy and what the implications are for people. And that was my passion, and I'm very grateful that I was able to pursue that.KEEN: What was the global economy, John, like in 2005?HAGEL: It was definitely becoming more and more connected. It was going through fundamental change even at that stage. I've come to call it "the big shift," but basically, some long-term trends that were playing out were creating mounting performance pressure on all of us. One form of pressure was intensifying competition on a global scale. Companies were competing with companies from around the world. Workers were competing with workers from around the world. So there was a lot of intensifying competition. The pace of change was accelerating. Things you thought you could count on were no longer there. And then, as if that weren't enough, all the connectivity we were creating...a small event in a faraway place in the world quickly cascades into an extreme, disruptive event. So it creates a lot of performance pressure on all people. And we were just in the early stages of that. I think we're actually still in the early stages of "the big shift." A lot more to come.KEEN: What was it, John, about "the big shift?" It was your term, is still, I think, one of the best terms to describe the first quarter of the 21st century. What both most worried and excited you about "the big shift" in 2005? Back then, not today.HAGEL: Well, at the time, I was starting to realize that fundamental change was going to be required in all companies, all organizations, governments, universities. And I was worried that that would be a challenge, that not many people really embrace that kind of change, and so how do you get people to make that transition? But on the other side, I was excited about the fact that the changes that we were seeing—I love paradox. And one of the paradoxes of the big shift is, I mentioned the mounting performance pressure as one of the trends and the big shift. Another trend was exponentially expanding opportunity. We can create far more value with far less resource, far more quickly, given all the connectivity that's been created. So the excitement was that if we understood the changes that were happening and were willing to make the changes, we could create value that would have never been imagined before.KEEN: Back in 2005, John, what were the lessons of the past that we were trying to correct? History obviously always changes. Today, in 2025, we seem to be wanting to learn from, perhaps, 2005. But what were we reacting against in 2005?HAGEL: Well, frankly, I think we're still reacting against it. But in 2005, the way I describe it is all new large institutions around the world, not just companies, but again, governments and universities and foundations, all the large organizations around the world were built on a model that I call scalable efficiency. The key to success is becoming more and more efficient and scale. Do things faster and cheaper. And hard to argue, because for over a century that model of scalable efficiency gave us all the global, large institutions we know around the world today. So, a huge success with that model. The challenge is that in a rapidly changing world, scalable efficiency becomes more and more inefficient. We're not able to respond to the changes that are going on. We're just focused on doing what we've always done faster and cheaper. So I think that's an interesting dilemma that we were confronting in 2005 and frankly still confronting.KEEN: Were there organizations in particular back in 2005 that captured what you call this paradox of the great shift?HAGEL: Yes. I think that one of the things that I was focused on—I wrote a number of books in the past 20 years, three books. And one of them was called The Only Sustainable Edge. And it was a notion that in a world of more rapid change, we need to focus on what I call scalable learning. And learning not in the form of sharing existing knowledge, not in the form of training programs, but learning in the form of creating new knowledge as we confront entirely new situations and figure out how to create value in those situations, and do that throughout the organization, not just in the research department or the product development group, but every department needs to be focused on scalable learning. And part of that, it's how do you reach out and connect with broader networks of third parties, rather than just try to do it all yourself inside your organization? And in that context, I was looking at companies in a very large part of the developing world, China, for example. There were companies that were pursuing really innovative approaches to scalable learning in global networks, where they were connecting in global networks and focusing on driving innovation and learning throughout the network. So that really inspired me with the notion that this is not only possible but necessary.KEEN: John, one of the words that I always associate with your name is is "the edge." You popularized it, you were part of a group that focused on researching the impact of edge technologies in organizations. Why is this word "the edge" so important to making sense of the last 20 years?HAGEL: Well, I actually founded the Center for the Edge, and it took me a while to get Deloitte to approve the title because they said, wait a minute, you're either the center or you're the edge. How can you be both? And again, I love paradox, but in the context of the question about what do we mean by edge, it was the belief that if you're looking for change that's coming into the world, start by looking at edges. It could be geographic edges, developing economies. It could be demographic edges, younger generations coming into the workforce or into the marketplace. It could be edges across disciplines and academic world, many different kinds of edges. But it's venture out into those edges and look for emerging things that have the potential to scale and become really significant as change agents. And I think that that's what drove us to really do our research, was to find those edges and learn from the edge.KEEN: What did you believe in, John, in 2005, or is that an inappropriate question?HAGEL: What did I believe in? Well, I believe that again, digital technology is a key catalyst, changing the world. As was mentioned, I've been in Silicon Valley for many decades, but I've also, while I've been based here in Silicon Valley, I've been working with large organizations around the world, so I've got a global perspective as well as focusing on the digital technology and how it's driving change. But I think it was a notion that, again, we are seeing some significant change that's happening. But I think that one of the things that I came to realize over time, because I was so focused on these opportunities and things that were emerging around the world and the need for change and the need for transformation. And I was encountering significant resistance from leaders of organizations and from people within the organization. When I talked about the need for change and transformation. And the thing that I learned, and has become a real focus for my work now, is rather than just focusing on strategy and business, focus on emotions. Focus on the emotions that are shaping our choices and actions. And one of the things I came to realize was that in a world of rapid change, the emotion of fear becomes more and more prevalent. And fear? Well, it's understandable. I think there are reasons for fear in a rapidly changing world. It's also very limiting. It holds you back. You become much more risk averse. You erode trust in other people. You don't want to look out into the future. You just want to focus on today. You need to find ways to move beyond the fear and cultivate other emotions that will help you to have much more impact that's meaningful to you and others. And that's become a real focus for me, is how do we make that journey beyond the fear? It was my most recent book is The Journey Beyond Fear, because I've come to believe that psychology and emotions are really the key that's going to determine how we move forward.KEEN: That was very personable, John. And I know that you've had a lot of experience of fear in your own personal life as well as in a professional context. Do you think one of the narratives, perhaps the central story for you over the last 20 years, has been overcoming fear?HAGEL: Yes. Well, I think that it certainly was a period of change for me and helped me to really reflect on how much the emotion of fear had been driving my life. But at the same time, I began to see that there were things that had really excited me throughout my life. And while they were quite different, you know, my first book was in 1976, and it was on alternative energy technologies. A little bit early, but throughout my life I had been excited about certain things, like alternative energy technologies, and when I stepped back and reflected, well, was I just shifting all over the place to different things, or was there a common element in all of these? I began to realize that what really excited me, and where my passion was, was in looking into the future and seeing emerging opportunities and helping to make people aware of those opportunities and ultimately motivate them to address those opportunities. And that was my passion and really helped me to overcome my fear, even though there's still fear there, it's never fully eliminated. But it's what really kept me going and keeps me going today.KEEN: Your 20-year narrative, John seems to have been pretty successful. You've learned a lot. You've published a lot. You succeeded in many ways. But that personal narrative, is that reflected in the world itself? It seems in some ways, certainly according to the pessimists who seem to be dominant these days in our zeitgeist, the world is taking a step back. If John Hagel took a step forward between 2005 and 2025, the world has taken a step back. Is that fair?HAGEL: No, I think it's very fair. I think that if I had to generalize, and obviously generalizations need some qualification, but generalizing, I would say that over the past 20 years, the emotion of fear has become more and more prevalent around the world. At the highest levels of organizations, lowest levels out in the communities. And again, while I think it's understandable, I think it's a very limiting emotion, and it's creating more and more challenge for us in terms of: how do we really embrace the change that's going to be required and capture the opportunities that are available to us? So I think that it's become a real focus for me and again, was the motivation for me to write the book The Journey Beyond Fear. I'm wanting to help people, first of all, acknowledge the fear, because I think many people don't even want to admit that they're afraid. And we live in cultures where if you say you're afraid, you're a weakling. But acknowledge the fear, recognize its limits, and find ways to move forward beyond it. And that's what I'm focused on now.KEEN: Is that fear, John, has it been most clearly manifested over the last 20 years in politics, particularly in the growth of liberal populism, which, in many people's views, you may or may not agree with it, is the way in which politicians take advantage of the culture of fear?HAGEL: It's complicated. I think there are factors that are helping to intensify the fear. A bit controversial or provocative. But I actually, in the United States, I believe both sides of our political spectrum are equally guilty in the sense that they have both focused on what I call "threat-based narratives," the enemies coming together. So, we're all going to die. We need to mobilize now and resist, or we're going to die. The enemy differs depending on which side you're on, but it's all about the threat. The enemy feeds the fear. And you look at our news media and challenge people to say, Tell me, when was the last time you heard a good news story? It's all about the latest catastrophe. Somewhere in the world where people have died and more are going to die. And so I think that there are factors that are feeding the fear, unfortunately, and making it an even more challenging emotion to overcome.KEEN: John, you spoke at DLD in 2016, and the focus of your talk was on storytelling, on the narrative of fear, on telling a good story. Is that the key to addressing so much of the fear in the world today, is telling a different story?HAGEL: Well, I have to be careful because I use words with different meanings than most people do. When I when I say narrative, most people say, you're talking about stories. Yeah, we know about stories. No, I believe there's an important distinction between stories and narratives. So for me, stories are self-contained. They have a beginning, a middle and an end to them. The end, the stories over. And the story is about me, the storyteller, or it's about some other people, real or imagined. It's not about you. In contrast, for me, a narrative is open ended. There's some big threat or opportunity out in the future. Not clear whether it's going to be achieved or not. And the resolution of the narrative hinges on you. It's a call to action to say, your choices, your actions are going to help determine how this narrative plays out. And again, I believe we've become increasingly dominated around the world by threat-based narratives. When we look into the future, there are huge threats, big challenges. Who's focused on the really big opportunities, inspiring opportunities, that could bring us all together? And what amazing things we could accomplish. So, I have become a strong believer that what I call opportunity-based narratives can become a powerful catalyst to help us move beyond the fear and start to cultivate an emotion that I call the passion of the explorer, that will help people to really have much more impact in a rapidly changing world.KEEN: In thinking about this alternative narrative, I'm thinking about it perhaps in architectural terms. Might we imagine this to be storytelling from the edge, or at least an architecture, a narrative architecture, which is built around the edge rather than some imaginary center?HAGEL: Well, again, I want to make the distinction between stories and narratives. I'm talking about narratives.KEEN: Right. Your idea of a narrative is more profound. It's deeper than the way most of us think about narratives. I take your point.HAGEL: Yes, I want to be explicit about that because—and not to dismiss the power of stories, I think stories can be very useful as well. But in making The Journey Beyond Fear—one of the things I should mention is, I've studied, throughout history, movements for social change in different parts of the world, different periods of history. And one of the things that I think is interesting is, the most successful movements for social change around the world throughout history, have been driven by what I describe as an opportunity-based narrative. The leaders were focused on a really inspiring opportunity that could bring people together and excite them. Just one small example that many people here in the U.S., at least, are familiar with is Martin Luther King's speech in Washington, D.C., "I Have a Dream." Amazing things we could accomplish. And yes, there are obstacles and barriers, absolutely. But the focus was on the opportunity of coming together and achieving amazing things.KEEN: John, you and I have talked about this before. Perhaps the most influential modern philosopher is Thomas Hobbes, 17th-century author of Leviathan. He made fear, and I think in many ways his theory of the world was built around his life, he was a very fearful man, and he didn't think fear was a bad thing. He actually thought it was a good thing for humans to recognize the value of fear. I don't want to revisit Hobbes. I know you're not a political philosopher, but at the same time, is there value to fear? Does it have any value at all, or your view, do we really need to simply overcome it and move beyond it?HAGEL: No. No. I am not in any way suggesting we will eliminate it. I believe fear is something that's intrinsic. And an example I give—and this ties to another emotion I mentioned briefly, passion of the explorer. I've come to believe that if we're really going to achieve significant impact in a rapidly changing world, we need to cultivate a very specific form of passion, the passion of the explorer. And I've studied this in many different domains, but one interesting domain is extreme sports. I've spent a lot of time with big wave surfers. Interesting thing, if you talk to a big wave surfer as they're paddling out to ride the next big wave, they're afraid. They know that people have not only fallen off their board, but have died riding those waves. So they're afraid, and they're using the fear to focus on what are the risks, how can I manage the risks? But they are paddling with Excitement. To get out, to ride that wave. They're not letting the fear dominate them. And so I think that's the interesting dynamic and relationship that needs to be established, to use the fear to focus on the risks. But don't let it stop you from making significant change.KEEN: You've clearly learned a great deal over the last 20 years, John. Do you have any regrets, though? Have you made mistakes? Are there things you wish you'd done that you haven't?HAGEL: You know, I think that it's complicated. I do believe that the big mistake in the early days was really focusing so much on the opportunities that were being, created and not recognizing the role of emotions in preventing us from addressing those opportunities. And so it's led to a significant shift in my life and my thinking and my work around...and I'm not ignoring the opportunities, I'm continuing to explore the opportunities. But at the same time, I'm really focused on how we address the obstacles and barriers that are preventing us from getting to those opportunities. And that's where I'm spending more and more of my time.KEEN: When we think back to 2005, most of the same big tech companies were around. Amazon, Google, Microsoft. Facebook was just beginning. There was a very positive, broadly, outlook on tech those days. Today, in 2025, things have changed dramatically. Is that fair, do you think?HAGEL: Well, again, it's complicated. I think that this is one of the areas where fear is really demonstrating itself, anything large and big. One of the big issues that I see, it's not just tech, by the way, I mean, there are surveys around the world that...our trust in large institutions around the world is eroding at a very rapid rate. And when I say this to people that they nod their heads. They've all seen the surveys. Very few people that I know of have asked the question, why? What's driving that erosion of trust? And I believe I've come to believe, based on the research I've done, that a big factor is fear, the emotion of fear, which leads to erosion of trust. And so we need to really understand, why are we so fearful and what can we do to address it? And I don't want to dismiss, I think there are issues, too, in terms of, and I'll just mention quickly, in technology, one of the big issues with the large tech companies is they tend to be supported by advertising models and commission-based models, where they're being paid by the advertiser and the vendors, and the user of the technology, you're the product. And so I think more and more people are beginning to realize that a tech company's primary loyalty is not to you as the user, it's to the people who are paying all the bills. So, I think there are reasons for erosion of trust. But I do think that we need to recognize that fear is a significant factor as well.KEEN: Have you changed your own view of the potential of technology over the last 20 years? You've been in Silicon Valley for a long time, John. You're one of the most distinguished, respected people. You're not a billionaire type, so you're not just a drum beater. But at the same time, you're a man who's not just naturally negative and skeptical. Do you think you're more or less optimistic and positive about the impact of tech, particularly big tech, on the world today in 2025 than you were in 2005?HAGEL: Good question. I think that I'm by nature an optimist, so I'm always looking at opportunities in the future. And I think that technology can still produce amazing new opportunities. One of the interesting things to me—it's not getting as much attention as I think it should is the role of technology innovation in biology and health and wellness. Helping us to live longer, healthier, better lives. And I think we're just in the earliest stages of that technology being developed. But rather than technology being outside us, technology is increasingly going to be inside us and helping us to lead much fuller lives. And so I'm very optimistic about that. And I do believe that the world is changing at a rapid rate, and I'm a believer that we're going to see major new technology companies emerge. And a lot of the current technology leaders will be disrupted and cast to the side. So, more change to come.KEEN: Are there individuals over the last 20 years who have, in your mind, captured the spirit of the age? When one thinks of Elon Musk, for example, he seems to be someone immune from fear. For better or worse—he's not always the most popular man in the world, certainly the richest man in the world. But are there men—and they tend to be men, perhaps women—over the last 20 years, who, for you, have captured all the best and, perhaps some of the worst, of world history in this first quarter of the 21st century?HAGEL: Wow. Well, in that context, I want to answer the question I get from a lot of people since I've been in Silicon Valley for so long is: how do you explain the continued success of Silicon Valley for so many decades? And most people, when confronted with that question, will say, well, it's the venture capitalists, it's the universities, it's the infrastructure. No, I believe that the success of Silicon Valley is being driven by an opportunity-base narrative, which is fundamentally—we have exponentially expanding digital technology that can enable us to change the world for the better. But it's not going to happen automatically. You need to come to Silicon Valley. Will you come? It's the reason why the majority of successful entrepreneurs and Silicon Valley—most people don't know this—the majority of successful entrepreneurs were not born in the United States, much less in Silicon Valley. They were drawn here from all over the world. And it's because they were driven by, again, a very specific passion that I call the passion of the explorer. And that's where they're excited about new territory and are excited about venturing out on the edges, excited about finding ways to have more and more impact that's meaningful to people. And I think that's really been a continuing driver of success in the Valley. KEEN: John, you live in the North Bay, just north of San Francisco, over the iconic Golden Gate Bridge. This part of the world was discovered by one of the great explorers in world history, Francis Drake. And there's a wonderful bay not too far from where you live called the Drake Bay. I've walked around there. Is this concept that you introduced called the "explorer," is it a feature of Western civilization? Is Sir Francis Drake, or was Sir Francis Drake, an early example of this?HAGEL: You know, I wouldn't say Western civilization. I would say of humanity in general. I mean, again, I think that one of the things that I continually hear from people is fear is what helped us stay alive and made us human. And my response to that is, well, if we were completely driven by fear, we would still be living in the jungle, hiding from the tigers and the lions. What happened? We had a desire to explore and to see new things and to try new things. And it led to the emergence of agriculture civilizations around the world. And it was a process of exploration, but it really motivated a number of people so that they would move out and make progress. And I think we're just still exploring.KEEN: I mentioned, John, you talked about DLD in 2016. I know you're a big fan of the event, Europe's top innovation—I wouldn't call it a summit, it's a gathering of influencers like yourself. Over this last 20 years, the American economy has, for better or worse, marched ahead, and Europe has become increasingly stagnant. The German economy, the EU's economy, the United Kingdom's economy...In your view, is an important development over the last 20 years...has Europe—broadly, I know you can't talk about all individuals—but has Europe lost the inspiration of exploring that you're such a believer in?HAGEL: You know, I'm not sure I would generalize about Europe as a region in that regard. I think there are interesting parts of Europe that are doing some very interesting and innovative things. And so I think the challenge is that, again, we live in a world, a global economy, where competition is intensifying on a global scale. And Europe in general has failed to really respond effectively to that and maintain ways of of creating more and more value in that kind of world. So again, I'm an optimist, and I'm hopeful that people will see that potential. But right now, what I'm seeing in Europe and the rest of the world is the emotion of fear holding people back and saying, no, no, let's just hold on to what we have and find ways to make it through. And unfortunately, I think that's the wrong the wrong response.KEEN: I know it's easy to return to 2005, and it's impossible in practice. But had you gone back to John Hagel in 2005, do you think you'd be surprised by the power of the American innovation economy and the relative weakness of the European one?HAGEL: That's a good question. I'm not sure. I wasn't really forecasting particular geographies as areas that would grow and areas that wouldn't grow. I did see, again, an expanding global economy wherein there is increasing competition from other parts of the world, non-European, non-U.S., and so the challenge was how do we respond to that? And that's the issue that we're facing.KEEN: That's the issue indeed, we are facing, John. You and I are talking in November of 2024 in anticipation of the DLD 20-year anniversary of their event in January 2025. Where are we in late 2024 in the world? How would you summarize our situation?HAGEL: Well, again, I think it's a paradox. I think at one level, the situation is very unfortunate in the sense that the emotion of fear is dominating every country in the world. I don't see any countries where it's really the excitement and passion that's driving people. But on the other side, I also see the technology and trends in the world are creating more and more opportunity to to create value at exponential levels. And so I'm, again, an optimist and I'm hopeful that we can find ways to move beyond the fear and see the opportunities and pursue them and create the value that's there to be created.KEEN: I didn't see that fear, certainly in Silicon Valley, John, with the billions of dollars now going into the AI economy, to the booming biotech sector and the other technology sectors that you've talked about. Is there fear, in Silicon Valley, do you see it?HAGEL: Well, again, I think Silicon Valley stands out because many, if not all, the entrepreneurs in Silicon Valley were drawn here by passion and excitement to create more and more value. And yes, they have fear. If you talk to them, they're afraid the startup could collapse next month. Their customers could go away. But they're driven by that excitement of having that kind of impact. And I think that's what explains the continued success of Silicon Valley. But it stands out as one of those few areas where passion, and specifically, again, the passion of the explorer—and I haven't gone into detailed definition of what I mean by that, but it's based on research—that passion of the explorer that will help people to move beyond the fear and achieve impact that's much more meaningful to them.KEEN: John if we'd been talking in 2005, I don't suppose you, or most analysts of the Future of the Edge, whatever you want to describe it, would have brought up AI as being central. Today, of course, it's all anyone talks about in late 2024, early 2025. If you put your futurist on, and you've mentioned biotech...there are other technologies which have the potential to take off, quantum, for example. What technology do you think is most underrated in terms of imagining the next 20 years?HAGEL: Well, again, I would probably go to biotech as the area that is not getting as much attention as it should, because I believe it has the potential. There is an expression in Silicon Valley, "the longevity escape velocity." It's this notion that with this technology, we will be able, ultimately, to basically live forever. We won't have to worry about dying. And not just living forever, but being healthy and more vibrant and flourishing more than we've ever flourished in the past. And I think that's being underestimated as a potential driver of significant change in our lives and in our society.KEEN: Some people will hear that, John, and be very fearful of that. And lots of novels and stories and music have been made suggesting that if we live forever, life will become a nightmare. We'll be bored by everything and everyone. Should we, in any way, be fearful of that world you're describing?HAGEL: And again, you know, sure, if we're going to live our lives in fear for an eternity, yes, we should be afraid of living our lives in fear. But I believe as human beings, we all have within us the potential for that passion that I described, the passion of the explorer, which is never ending. No matter how much impact you achieve, if you're pursuing that passion, you're driven to have even more impact. What can I do to have even more impact? And excited about it and fulfilled by it. This is nourishing. I think people who have this passion will want to live forever. They will be excited to live forever. And we all have the potential to find that passion within us. By the way, I would just say we I get a lot of pushback. Yes, John, come on. Some of us are capable of this passion, but most of us just want to be told what to do and have the security of an income. My response is, let's go to a playground and look at children 5 or 6 years old. Show me one that doesn't have that kind of excitement about exploring and coming together and trying new things, seeing the things. We all had it as children. What happened to us? We went to school and we were taught by the teacher, "Just listen to the teacher. Memorize what the teacher has to say and show on the exam. So you've memorized it." I've studied the US public school system. It was explicitly designed to prepare us for work environments where the key was just to read the manual, follow the manual, do what's assigned. Passion is suspect, passionate people ask too many questions. Passionate people deviate from the script, they take too many risks. Why would you want passionate people? Just get people who will do their job. And so I think, back to your question about AI, again, I think there is obviously a lot of fear about AI. And one of the reasons for the fear is when I talk to executives, senior executives, about AI, I get two questions. First, how quickly can I automate with AI? And secondly, how many jobs can I eliminate with AI? It's all about scalable efficiency, faster and cheaper. I believe the role of AI is to help us become human again. To take away all of that work, the routine tasks, highly standardized, routine tasks that most of us do on a daily basis, and free us up to actually explore and find ways to create new value and have impact that's meaningful to us. That's exciting.KEEN: If you're right, John, if the next 20 years are ones where there is a profound biotech revolution—and we may not live forever, but certainly will live longer and longer lives—what do we need to address? Seems to me as if one area would be inequality, given that already in America, the difference between how long people live in on the coasts, in California or New York, are quite different from the hinterland. Does this concern you, if indeed you're right? What are the the biggest threats and challenges in a world where longevity is the central reality?HAGEL: Now, again, you talk about threats and challenges. I would talk about opportunities. The opportunities are to help everyone achieve more, to help them all find their passion, help them all find ways to earn income from their passion and achieve more impact that's meaningful to them and to others. And yes, there are issues like inequality, climate change, all the rest, limited resources in the world. But I believe with technology and innovation, we can overcome all those obstacles and achieve amazing results for everyone.KEEN: Finally, John, you're naturally an optimist. So, for me to ask you to put on your rose-tinted glasses might be slightly inappropriate, but if you were to think most positively about the future, in 20 years' time in 2045, if DLD celebrates its 40th anniversary, what kind of world could this be? Imagine the best kind of world. Would it be like a giant kindergarten? Like people are running around and excited all the time before the teachers got their hands on it?HAGEL: You know, my belief is that if we can really unleash this passion and excitement about driving change and creating more value, that we can create a world where every living thing flourishes. Not just human beings, not just animals, plants, every living being flourishing in ways that would have been unimaginable 20 years earlier, because we're all creating an environment that helps us to flourish. And to me, that's what's really the potential and exciting.KEEN: Do you think the next 20 years will bring more change than the previous 20 years?HAGEL: It's going to bring a lot of change. I suspect it's going to be even more change, because we're talking about exponential change and change exponentially increases over time.KEEN: Well, John Hagel, who spoke at DLD in 2016, a great friend of the conference, a real honor, John, and a pleasure. And I hope we will meet again in 2045 to see whether or not you were right. Thank you so much.HAGEL: Excellent. Thank you. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit keenon.substack.com/subscribe

  Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin interviews Trisha Sqrow, of Marsh Advisory, and our Council Vice-Chair 2024, Suzanne Christensen, of Franklin Templeton Investments, and making his debut on RIMScast is Karthick Dalawai, of Penn Mutual Life Insurance Company. Karthick, Suzanne, and Trisha discuss value-based frameworks in terms of benefits, their experience with them, and value metrics. They share the concept of a value-based Enterprise Risk Management (ERM) framework to align risk management activities with the creation of shareholder value. They mention risk quantification methodologies to assess financial and non-financial risks. They explain the use of scenario analysis to tailor risk management practices to your organization's risk appetite and objectives and give ideas on how to get buy-in from the boardroom. Listen in for ways to implement a value-based ERM framework in your organization.   Key Takeaways: [:01] About RIMS. [:15] About this episode. From RIMS headquarters in New York, we will be joined by three members of the RIMS Strategic and Enterprise Risk Management Council to discuss risk quantification through a value-based framework. [:43] The RIMS ERM Conference 2024 will be held on November 18th and 19th in Boston. Opening keynote speaker John Hagel recently appeared here on RIMScast. Register at RIMS.org/ERM2024. [:58] We will talk about everything from RMIS and AI to D&O, ESG, the SEC, and various other acronyms. If you are a RIMS-CRMP holder, you can earn recertification points by attending the RIMS ERM Conference 2024! [1:16] For those of you interested in studying for the exam, a pre-conference workshop will be held on-site on November 16th and 17th. Register now; a link is on this page! [1:30] The next RIMS-CRMP Exam Prep will be held with Purima virtually on November 14th and 15th. The next RIMS-CRMP-FED Exam Course will be hosted along with George Mason University from December 3rd through the 5th. [1:45] Links to these courses can be found on the Certifications page of RIMS.org and through this episode's show notes. [1:53] RIMS Virtual Workshops! Elise Farnham of Illumine Consulting recently joined us here on RIMScast. On December 4th and 5th, she will host Applying and Integrating ERM. On December 17th and 18th, she will host Captives as an Alternate Risk Financing Technique. [2:14] Other dates for the Fall and Winter are available on the Virtual Workshops calendar, RIMS.org/virtualworkshops. [2:23] Interview! Returning to the show are Trisha Sqrow, of Marsh Advisory, and our Council Vice-Chair 2024, Suzanne Christensen, of Franklin Templeton Investments, and making his debut on RIMScast is Karthick Dalawai, of Penn Mutual Life Insurance Company. [3:00] These brilliant minds, Trisha, Suzanne, and Karthick, will present the session “Risk Quantification Through Value-Based Frameworks” to kick off Day 2 of the RIMS ERM Conference 2024 on November 19th. [3:15] Today we'll get tips on how to launch a value-based framework, what the benefits and limitations may be, and how to convince your board to buy in. Karthick Dalawai, Trisha Sqrow, and Suzanne Christensen welcome to RIMScast! [4:54] Karthick explains that Enterprise Risk Management in its current form and where it goes from here to enable leaders to make informed decisions tie back to metrics and the quantification of results. [5:22] Doing risk management thematically is good and influential, but anything you don't quantify you can't improve. Risk quantification is essential for a good enterprise risk management program. [5:49] Trisha's risk management path has evolved toward a value-based framework. She suggests an organization could start by measuring its overarching risk appetite, understanding its risks, and putting its ERM framework in place. [6:22] The parameters could be how much financial, regulatory, or strategic risk you want to take. Hone in on what the risk translates to by quantifying the value. [7:03] The metrics may not always be dollar amounts. There may be safety value metrics, or cyber security impacts. There is a way to tie those back to financials in many cases, but you can look at different values. [7:51] Karthick says it's easier to quantify financial risk than intangibles like cyber risk or talent risk. Having a common denominator makes it possible to explain risk so IT, HR, and all departments understand the enterprise risk, not just the risk in their slivers of the organization. [8:58] Defining risk under a value-based framework takes three keys: uncertainty, deviation from the company strategy, and taking the right opportunities to increase value. If you planned to grow 10% and you grew 15%, analyze that opportunity. What was the cost of that benefit? [10:20] Suzanne adds that scenario analysis helps. Why did your growth vary from your planned growth? What do you have to have in place to manage it? With a 15% growth, you'll need more resources and a plan for the logistics. You may need to make a lot of other arrangements. [11:06] You need to think about those things in contingency mode. Scenario analysis does that; it helps you work through those plans. [11:30] Karthick describes the possible limitations of a value-based framework. The common denominator is a financial metric. Executives need to understand what factors contribute to that value. Tying the risk appetite to the value occurs high in the organization. It's all-encompassing. [12:07] You have to break the framework into layers by what it means for the different business units and how they measure business. Rightly implemented, a value-based framework is of great value; otherwise, people might become disconnected from it. [12:37] Suzanne agrees that people might not buy in if the framework is not well-implemented. Suzanne and Karthick discuss avoiding bias and starting with wrong assumptions. [13:02] Karthick believes that gets into the risk culture of the organization. Is it conservative or more aggressive? When you have a quantifiable and measurable risk appetite, some people may tend not to breach it at all. Many times, risk decisions need not be risk-optimized. [13:48] Having a measurable risk metric guides how much risk people can take to add value to the organization, not just to manage the downside. Tie it back to the business metrics through which leaders measure their performance. Having a good manager is a win-win. [14:16] Suzanne adds that weighing the cumulative impact of multiple decisions while figuring out a strategy for the organization helps you think about the risk appetite of the firm and if there is room to take more risk. [14:53] Trisha considers the risk culture of the organization in helping people understand value-based frameworks. There are a lot of conversations to be had with various departments. A financial office does not have the same risks as a manufacturing facility or an airport. [15:28] Work with the people looking at safety metrics and help translate them into dollar amounts, considering insurance and claims. What value does the framework add? [15:45] Help people understand the value-based framework and have conversations around it. How much risk can you take? [16:19] Plug Time! RIMS Webinars! On October 31st, TÜV SÜD GRC discusses “Mastering Property Renewals: Strategies for Success in 2025 with Risk Engineering”. [16:34] On November 4th, I will be hosting a special RIMS Webinar presentation, “Lessons from Veterans on Strategic Risk Leadership”. That session will feature insights and perspectives from risk managers who previously served in the United States Armed Services. [16:53] On November 14th, Marsh will present “Risk Perception and Management: Insights for a Changing Landscape”. [17:00] On November 21st, HUB International returns with the fourth installment of their Ready for Tomorrow series,  “From AI to the SEC: The Future of D&O Litigation and Regulatory Exposures”. [17:15] On November 25th, Resolver returns to discuss “The Future of Risk & Compliance: 5 Key Insights for the Modern Leader”. [17:23] On Thursday, December 12th, OneTrust returns to deliver “Staying Vigilant: 7 Practical Tips for Ongoing Third-Party Risk Monitoring” [17:32] More webinars will be announced soon and added to the RIMS.org/webinars page. Go there to register. Registration is complimentary for RIMS members. [17:44] Back to My Interview with Suzanne Christensen, Trisha Sqrow, and Karthick Dalawai. [18:22] Karthick says to ask the executives at your organization if they use the deliverables from ERM in their day-to-day decision-making and how they tie into the metrics. If you get a positive answer, you're in a good spot. If not, a value-based framework is a good solution. [19:00] Every executive business leader manages P&L and understands dollarized values. Value-based frameworks are good tools if they are implemented in the right way. [19:21] Trisha says to consider your impact scoring. That's the beginning of your risk appetite. Work toward getting a common denominator. [19:40] Suzanne comments that to make better, more confident decisions in the organization, and get the executives engaged in the conversation, you want to understand what their tough decisions and challenges are. [20:03] In what would the executives like more transparency and understanding to make their tough strategic or day-to-day decisions? Connect with them where their challenges are as a starting point. That immediately proves value to the organization. [20:41] Trisha and Suzanne have publications discussed in episodes linked in the show notes. Suzanne authored a report on emerging risks and board reporting, “Navigating the Complexities of Emerging Risks”. Trisha co-authored “Developing and Refining Risk Appetite and Tolerance”. [21:21] Suzanne and Karthick will be two of the panelists in the closing general session of the RIMS ERM Conference 2024 on November 19th. That's going to be a forward-looking discussion that will be a lot of fun. [21:57] During that closing session, we're going to give away a registration to RISKWORLD 2025 in Chicago! Everyone should stick around for this session! [22:16] Thank you all so much for joining us today here on RIMScast! [22:25] Special thanks to Trisha Sqrow, Karthick Dalawai, and Suzanne Christensen of the RIMS Strategic and Enterprise Risk Management Council. [22:36] On November 19th, they will kick off Day 2 of the RIMS ERM Conference 2024 in Boston, with a session about Risk Quantification through a Value-based Framework. That will not be the only session they will present, so if you like what you heard, register now at RIMS.org/ERM2024. [22:59] Links to the guests' prior RIMScast interviews and their respective reports are in this episode's show notes. [23:12] More RIMS Plugs! The RIMS ERM Conference 2024 will be held in Boston, Massachusetts on November 18th and 19th. Register today at RIMS.org/ERM2024! [23:27] The RIMS App is available to RIMS members exclusively. Go to the App Store and download the RIMS App with all sorts of RIMS resources and coverage. It's different from the RIMS Events App. Everyone loves the RIMS App! [23:58 ] You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in our show notes. RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [24:40] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [24:57] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [25:12] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [25:26] Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [25:33] Thank you all for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe!   Mentioned in this Episode: RIMS ERM Conference 2024 will be in Boston, MA Nov. 18–19 | Register Now RIMS DEI Council RIMS-Certified Risk Management Professional (RIMS-CRMP) RIMS Strategic & Enterprise Risk Center NEW FOR MEMBERS! RIMS Mobile App RIMS Executive Report: “Developing and Refining Risk Appetite and Tolerance” RIMS Professional Report: “Navigating the Complexities of Emerging Risks” RIMS-CRMP Stories — New interview featuring Dan Elliott! Submit Your Nomination for 2025 Risk Manager of the Year — Part I is due on Oct. 31! RIMS Webinars: “Mastering Property Renewals: Strategies for Success in 2025 with Risk Engineering” | Sponsored by Global Risk Consultants, a TÜV SÜD Company | Oct. 31, 2024 “Lessons from Veterans on Strategic Risk Leadership” | Presented by RIMS | Nov. 4, 2024 “Risk Perception and Management: Insights for a Changing Landscape” | Sponsored by Marsh | Nov. 14, 2024 “From AI to the SEC: The Future of D&O Litigation and Regulatory Exposures” | Sponsored by HUB International | Nov. 21, 2024 “The Future of Risk & Compliance: 5 Key Insights for the Modern Leader” | Sponsored by Resolver | Nov. 25, 2024 “Staying Vigilant: 7 Practical Tips for Ongoing Third-Party Risk Monitoring” | Sponsored by OneTrust | Dec. 12, 2024 RIMS.org/Webinars   Upcoming Virtual Workshops: RIMS-CRMP Exam Prep with PARIMA (Virtual) | November 14–15, 2024 | 9:00 am–4:00 pm SGT — Register by Nov. 7 “Applying and Integrating ERM” | Dec 4‒5 “Captives as an Alternate Risk Financing Technique” | Dec. 17–18 See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “Big Shifts with John Hagel, ERM Conference Keynote” “Applying ERM Theory with Elise Farnham” “Maintaining an Award-Winning ERM Program with Michael Zuraw” “On Risk Appetite and Tolerance” with Trisha Sqrow “Emerging Risks and Board Reporting” with Suzanne Christensen   Sponsored RIMScast Episodes: “Third-Party and Cyber Risk Management Tips” | Sponsored by Alliant (New!) “RMIS Innovation with Archer” | Sponsored by Archer “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer “Alliant's P&C Outlook For 2024” | Sponsored by Alliant “Why Subrogation is the New Arbitration” | Sponsored by Fleet Response “Cyclone Season: Proactive Preparation for Loss Minimization” | Sponsored by Prudent Insurance Brokers Ltd. “Subrogation and the Competitive Advantage” | Sponsored by Fleet Response “Cyberrisk Outlook 2023” | Sponsored by Alliant “Chemical Industry: How To Succeed Amid Emerging Risks and a Challenging Market” | Sponsored by TÜV SÜD “Insuring the Future of the Environment” | Sponsored by AXA XL “Insights into the Gig Economy and its Contractors” | Sponsored by Zurich “The Importance of Disaster Planning Relationships” | Sponsored by ServiceMaster   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy   RIMS Events, Education, and Services: RIMS Risk Maturity Model® RIMS Events App Apple | Google Play   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guests: Karthick Dalawai, Chief Risk Officer for Penn Mutual Life Insurance Company   Trisha Sqrow, Vice President, Consulting Solutions, Marsh Advisory for Marsh USA Inc.   Suzanne Christensen, SVP, Head of Enterprise Risk Management for Franklin Templeton Investments Social Shareables (Edited For Social Media Use): Why Enterprise Risk Management exists in its current form and where it goes from here tie back to metrics and the quantification of results to enable leaders to make informed decisions. — Karthick Dalawai   Depending on your organization, you might be looking at different values and different types of metrics. Some might be strictly financial. An industry that has significant safety concerns might have a lot of safety value metrics, based on the type of risk. — Trisha Sqrow   Scenario analysis helps because you can run through those situations to say if that happens, then what happens? What do we have to have in place to be able to manage through that? With a 15% growth, you'll need more resources and a plan for the logistics. — Suzanne Christensen  

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin interviews Chris Willey of American Eagle FCU. Justin asks Chris how banking and financial risk management has evolved since Chris entered the profession, in the past 15 years after the housing crisis, and in the past two years after the SVB collapse. They talk about Chris's 2023 RIMS ERM Global Award of Distinction, how leadership has reacted to the ERM program, and how the program has changed since last year. Chris explains American Eagle FCU's ERM philosophy, including its nine risk categories. Chris shares her thoughts about what it takes to activate an effective ERM Program today, and how ERM can help improve the banking sector and the risk industry overall. October is Cybersecurity Awareness Month. Chris tells what that means to her.   Key Takeaways: [:01] About RIMS. [:15] About this episode. From RIMS headquarters in New York, our guest is Chris Willey, the VP of ERM at American Eagle Financial Credit Union. She is also a recipient of the 2023 RIMS ERM Global Award of Distinction. [:43] The RIMS ERM Conference 2024 will be held on November 18th and 19th in Boston. Opening keynote speaker John Hagel recently appeared here on RIMScast. Register at RIMS.org/ERM2024. [:58] We will talk about everything from RMIS and AI to D&O, ESG, the SEC, and various other acronyms, in addition to future casting and risk quantification. [1:10] RIMS-CRMP holders can earn recertification points by attending the RIMS ERM Conference 2024! For those interested in studying for the exam, a pre-conference workshop will be held on-site on November 16th and 17th. Register now; a link is on this page! [1:34] The next RIMS-CRMP Exam Prep will be held with Purima virtually on November 14th and 15th. The next RIMS-CRMP-FED Exam Course will be hosted along with George Mason University from December 3rd through the 5th. [1:50] Links to these courses can be found on the Certifications page of RIMS.org and through this episode's show notes. [1:57] RIMS Virtual Workshops! Elise Farnham of Illumine Consulting recently joined us here on RIMScast. On December 4th and 5th, she will host Applying and Integrating ERM. On December 17th and 18th, she will host Captives as an Alternate Risk Financing Technique. [2:20] Other dates for the Fall and Winter are available on the Virtual Workshops calendar, RIMS.org/virtualworkshops. [2:28] Interview! My guest today, Chris Willey, is the Vice President of Enterprise Risk Management at American Eagle Financial Credit Union. In 2023, her ERM program received a RIMS ERM Global Award of Distinction. We didn't get to connect last year to discuss it. [2:49] We're here now, and we will learn all about Chris Willey's ERM philosophies, how American Eagle FCU handles certain risks, and what their risk register looks like. We will also get some tips for staying cyber secure, as October is International Cybersecurity Awareness Month. [3:06] Chris Willey, welcome to RIMScast! Congratulations again for your ERM program being one of the honorees of the 2023 RIMS ERM Global Award of Distinction! [3:51] Chris started at the credit union 34 years ago in Internal Audits where she got to see and understand the entire organization. In 1998, the board of directors started a risk management department. Chris applied and got the job. [4:25] At first, they worked on traditional risk management, including insurance and fraud. Over the years, they added responsibilities. ERM was the last piece they added to their risk management repertoire, 14 years ago. [4:56] Around the time of the housing crisis, one of the credit union's high-risk areas, the board asked Chris to create an ERM program. Credit union regulators were also instrumental in starting ERM. While not required, having an ERM program is necessary to understand your risks. [6:26] Chris has one staff member, Theresa, the Assistant Vice President, who helps with all facets of risk management. Chris and Theresa do a lot. Chris says it would be nice to have another person helping them. [7:28] After the Silicon Valley Bank collapsed in March 2023, the interest rate risk and liquidity risk got a lot of attention. American Eagle FCU was on top of it. Their interest rate risk was increasing and the ERM program had already begun taking measures to thwart risk. [8:10] American Eagle had scaled back some of their lending and beefed up their liquidity because of what happened on the West Coast. That helped put them in a great spot. [8:44] The regulators had come down hard on them and American Eagle did a lot of things to prove that they were going to be OK. The regulators are the insurers so wanted to make sure American Eagle had enough liquidity in case something happened like that at the credit union. [9:04] It was a lot of work. The CFO and others in the organization put in additional monitoring tools. That's what the ERM program does. It says, “Hey, we've got a potential issue or higher risk.” It's a call to action to ask, "What are we going to do differently to mitigate the risk?" [9:37] American Eagle's interest rate risk is still trending a little bit higher but it's under control and being monitored. The regulators gave them a great pass last year and are working on this year's audit. [10:12] When the American Eagle FCU ERM program was awarded the 2023 RIMS ERM Award of Distinction, regulators were thrilled. The board of directors was very happy to hear of it at a board meeting. The Risk Council Team was also thrilled and felt they were on the right track. [11:11] The award came at a good time for the ERM program. Since then, American Eagle has had a few new executive leaders. The ERM program team is educating the risk council on what ERM is and the nine risk categories, definitions, KRIs, and what they should keep or change. [12:43] American Eagle is getting to the point of putting new KRIs in place to see where they land with the risk ratings. They are asking if their risk tolerance or appetite should be increased. American Eagle FCU has been risk-averse. You can take calculated risks with an ERM program. [13:41] If the risk gets to be above your expectations, you can try to reel it back to a more manageable level. [14:04] American Eagle FCU is growing in its assets and also in its team members. The ERM program is adding a People Risk category to help create a culture that's engaging. The board of directors is excited to see what that will look like. [14:39] Plug Time! RIMS Webinars! On October 24th, Hub International returns for the fourth installment of their Ready for Tomorrow series, “From AI to the SEC: The Future of D&O Litigation and Regulatory Exposures”. [14:56] On October 31st, TÜV SÜD GRC discusses “Mastering Property Renewals: Strategies for Success in 2025 with Risk Engineering”. On November 4th, I will be hosting a special RIMS Webinar presentation, “Lessons from Veterans on Strategic Risk Leadership”. [15:17] On November 14th, Marsh will present “Risk Perception and Management: Insights for a Changing Landscape”. On Thursday, December 12th, OneTrust returns to deliver “Staying Vigilant: 7 Practical Tips for Ongoing Third-Party Risk Monitoring” [15:43] More webinars will be announced soon and added to the RIMS.org/webinars page. Go there to register. Registration is complimentary for RIMS members. [15:55] There is another webinar you should know about. On October 22, 2024 at 1:00 p.m. ET. I will be moderating for my friends at ex judicata “If I Leave the Law — A Webcast Series: Landing a Nonlegal Job in Insurance Industry: Risk Management, Brokerage, Claims, & Advisory”. [16:20] Other panelists include leaders from Lockton, Berkshire Hathaway Specialty Insurance, and our friend from the RIMS Public Policy Committee and the RIMS Detroit Chapter, Lynn Haley Pilarski, who works at GM. The link is in this episode's show notes. [16:41] This is a complimentary webinar and it is a chance for you to invite your friends who are in the legal profession, looking to transition to another role, to check out risk management and see what it's all about. The link is in this episode's notes. [16:58] Back to My Interview with Chris Willey of American Eagle FCU! The nine risk categories of American Eagle's ERM program are credit risk, interest rate risk, liquidity risk, transaction risk, compliance risk, concentration risk, strategic risk, reputation risk, and cyber risk. [17:44] American Eagle FCU started with the seven NCUA risks, and as cybercrime became prevalent, they added a category for cyber risk. When NCUA sent a letter on concentration risk, American Eagle FCU added a category for concentration risk. The people risk is upcoming. [18:32] Now all risks are counted equally, but they may start looking at weighted averages. That is still TBD. [19:25] American Eagle FCU has from 335 to 350 team members. The credit union is state-charted in Connecticut. They have members in Massachusetts but no branches in that state. They have no plans to charter in other states. [20:35] American Eagle FCU is trying to manage everything with a balanced approach, taking on more risk than before, and moving toward the center of the risk spectrum. The initiatives of their strategic plan involve a certain amount of risk and it will be OK. [21:34] To start an ERM program from scratch in 2024 you need executive buy-in. The tone from the top is important. American Eagle FCU started at the management level and once it was running well, they brought the board of directors into it. [22:01] Chris explains how strategic initiatives, projects, budgets, finances, and reputation were KRI measures that were reported to the board twice a year. [22:52] Two of the three 2023 honorees of distinction, American Eagle FCU and Sterling Bank and Trust, are in the banking sector, which speaks to what ERM can do for banking. [23:21] With interest rates as they are, it's a good idea for a bank to have an ERM program to help navigate these times, whether interest rates are going up or down. Risk management is very basic to every financial institution, whether or not it is ERM. [24:36] Justin remembers that there was no risk manager at Silicon Valley Bank. RIMS believes that every organization, regardless of its size, should have a dedicated risk professional. Chris thought at the time there were going to be a lot of risk management positions opening up. [25:36] It is prudent to have a risk professional. They bring insight to your thinking that you may never have considered. The American Eagle FCU ERM program uses Key Risk Indicators. You want leading KRIs to pinpoint problems that are up and coming. Look forward, not back. [26:29] ERM can help the risk profession greatly. In the cyber area, everyone has data they need to protect. If you have an ERM program looking at some of the risks in the cyber area, you might be able to create a better environment and protect against all the threats out there. [27:08] Threats are not going to stop. They will continue to get worse. American Eagle ERM makes decisions based on its ERM program. They do business-level risk assessments to help business owners understand how to stay within their risk tolerance level. [27:51] ERM is language and knowledge from which every organization can benefit. [27:57] October is Cybersecurity Awareness Month. American Eagle FCU has participated in Cybersecurity Awareness Month for over a decade to educate team members on all kinds of cybersecurity issues and threats. [28:38] This year, the theme is Willy Wonka, with cyber security videos and activities for interactive learning. They issue their security training for the year for all team members. They also educate members with tips on social media, their newsletter, and their website. [29:45] American Eagle FCU is holding a fraud symposium for members. October at American Eagle FCU is a fun time. The CFO dresses as WIlly Wonka and the ERM team members are Oompa Loompas. They do short videos throughout the month about what's coming up. [31:41] Chris, it is wonderful to see you. I appreciate all your time and your wonderful insight. It speaks to the banking sector and the broader risk community. There's a lot that our listeners can learn from this episode. Congratulations again on the 2023 RIMS ERM Award of Distinction! [32:09] Special thanks again to Chris Willey of American Eagle FCU for joining us here on RIMScast! Check out the episode's show notes for more resources about cybersecurity and the 10 risks we discussed during the interview.  [32:24] More RIMS Plugs! The RIMS ERM Conference 2024 will be held in Boston, Massachusetts on November 18th and 19th. Register today at RIMS.org/ERM2024! [32:40] The RIMS App is available to RIMS members exclusively. Go to the App Store and download the RIMS App with all sorts of RIMS resources and coverage. It's different from the RIMS Events App. Everyone loves the RIMS App! [33:13] You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in our show notes. RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [33:58] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [34:15] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [34:32] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [34:46] Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [34:54] Thank you all for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe!   Mentioned in this Episode: RIMS ERM Conference 2024 will be in Boston, MA Nov. 18‒19 | Register Now RIMS DEI Council RIMS-Certified Risk Management Professional (RIMS-CRMP) RIMS Strategic & Enterprise Risk Center NEW FOR MEMBERS! RIMS Mobile App The Strategic and Enterprise Risk Center RIMS-CRMP Stories — New interview featuring Dan Elliott!  Submit Your Nomination for 2025 Risk Manager of the Year — Part I is due on Oct. 31! International Cybersecurity Awareness Month RIMS Webinars: “If I Leave the Law — A Webcast Series: Landing a Nonlegal Job in Insurance Industry: Risk Management, Brokerage, Claims, & Advisory” | Presented by ex judicata | Oct. 22, 2024 “From AI to the SEC: The Future of D&O Litigation and Regulatory Exposures” | Sponsored by Hub International | Oct. 24, 2024 “Mastering Property Renewals: Strategies for Success in 2025 with Risk Engineering” | Sponsored by Global Risk Consultants, a TÜV SÜD Company | Oct. 31, 2024 “Lessons from Veterans on Strategic Risk Leadership” | Presented by RIMS | Nov. 4, 2024 “Risk Perception and Management: Insights for a Changing Landscape” | Sponsored by Marsh | Nov. 14, 2024 “Staying Vigilant: 7 Practical Tips for Ongoing Third-Party Risk Monitoring” | Sponsored by OneTrust | Dec. 12, 2024 RIMS.org/Webinars   Upcoming Virtual Workshops: RIMS-CRMP Exam Prep with PARIMA (Virtual) November 14‒15, 2024 | 9:00 am‒4:00 pm SGT — Register by Nov. 7. Applying and Integrating ERM | Dec 4‒5 Captives as an Alternate Risk Financing Technique | Dec. 17‒18 See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “Big Shifts with John Hagel, ERM Conference Keynote” “Applying ERM Theory with Elise Farnham” “Maintaining an Award-Winning ERM Program with Michael Zuraw”   Sponsored RIMScast Episodes: “RMIS Innovation with Archer” | Sponsored by Archer (New!) “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich (New!) “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer “Alliant's P&C Outlook For 2024” | Sponsored by Alliant “Why Subrogation is the New Arbitration” | Sponsored by Fleet Response “Cyclone Season: Proactive Preparation for Loss Minimization” | Sponsored by Prudent Insurance Brokers Ltd. “Subrogation and the Competitive Advantage” | Sponsored by Fleet Response “Cyberrisk Outlook 2023” | Sponsored by Alliant “Chemical Industry: How To Succeed Amid Emerging Risks and a Challenging Market” | Sponsored by TÜV SÜD “Insuring the Future of the Environment” | Sponsored by AXA XL “Insights into the Gig Economy and its Contractors” | Sponsored by Zurich “The Importance of Disaster Planning Relationships” | Sponsored by ServiceMaster   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy   RIMS Events, Education, and Services: RIMS Risk Maturity Model® RIMS Events App Apple | Google Play   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: Chris Willey, VP of Enterprise Risk Management at American Eagle Financial Credit Union The American Eagle FCU ERM top risk categories: Credit Risk Interest Rate Risk Liquidity Risk Transaction Risk Compliance Risk Concentration Risk Strategic Risk Reputation Risk Cyber Risk Coming soon: People Risk Social Shareables (Edited For Social Media Use): Our CFO and others in our organization put in additional monitoring tools. That's what the ERM Program does. It says, “Hey, we've got a potential issue or higher risk.” It's a call to action to ask, "What are we going to do differently to mitigate the risk?" — Chris Willey   It's hard to benchmark one ERM Program to the next. It's different, based on your risk tolerances and the way you run your business. — Chris Willey   If we want to grow, give back to the community, and do all the initiatives we would like to with our strategic plan, we are going to have to take more risk, and it's going to be OK. — Chris Willey   Threats are not going to stop. They are going to continue and get worse. We make decisions based on our ERM program. We do business-level risk assessments and get the business owners involved so they understand what their tolerance levels are. — Chris Willey

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin interviews Maryam Salmasi, the Fred H. Bossons Award Winner for 2024. They discuss Maryam's passion for ERM, her professional training in Iran, and her tips on studying for the CRM exam. She tells how being multilingual helps her in risk management. She reveals what winning the Fred H. Bossons Award 2024 meant to her. Maryam concludes with her hopes and next steps for her risk management career in Canada.   Key Takeaways: [:01] About RIMS. [:15] About this episode. We are coming to you live from Vancouver at the RIMS Canada Conference 2024 and are featuring our very special guest, the Fred H. Bossons Award Winner for 2024, Maryam Salmasi. [:43] The RIMS ERM Conference will be held on November 18th and 19th. Keynote John Hagel recently appeared here on RIMScast. The full agenda is live. [:53] We will talk about everything from RMIS and AI to D&O, ESG, the SEC, and various other acronyms, in addition to future casting and risk quantification. Register at RIMS.org/ERM2024. [1:05] RIMS-CRMP holders can earn recertification points by attending the RIMS ERM Conference 2024! For those interested in studying for the exam, a pre-conference workshop will be held on-site on November 16th and 17th. Register now; a link is on this page! [1:28] The next RIMS-CRMP Exam Prep will be held with Purima virtually on November 14th and 15th. [1:36] The next RIMS-CRMP-FED Exam Course will be hosted along with George Mason University from December 3rd through the 5th. Links to these courses can be found on the Certifications page of RIMS.org and through this episode's show notes. [1:51] RIMS Virtual Workshops! Elise Farnham of Illumine Consulting recently joined us here on RIMScast. On December 4th and 5th, she will host Applying and Integrating ERM. Other dates for the Fall and Winter are available on the Virtual Workshops calendar, RIMS.org/virtualworkshops. [2:16] Interview! This episode is recorded live on-site at the RIMS Canada Conference 2024 in Vancouver. It's a beautiful city and everyone is having a fantastic time! [2:29] The RIMS Canada Council and Planning Committee outdoes themselves every year with the networking opportunities and educational offerings! One of the highlights of the RIMS Canada Conference was the Fred H. Bossons Award. [2:42] The Fred H. Bossons Award honors the risk management professional who earns the highest average mark on the three examinations required to attain the Canadian Risk Management designation (CRM). This year's winner is ERM consultant Maryam Salmasi. [2:56] Maryam has such a fantastic story and unique background. I wanted to capture her perspective and share it all with the RIMScast audience! [3:03] We're going to learn about what it was like for her to be an emerging risk professional in Iran, what her experience has been here in Vancouver, and what it took for her to study for, pass, and eventually make the grade! [3:18] Maryam Salmasi, this year's winner of the Fred H. Bossons Award, welcome to RIMScast!  [3:58] Maryam is an enterprise risk management consultant at Stage Meta in Canada. She is also working with the Burnaby Board of Trade in Vancouver, with incredible people. [4:20] Maryam has been in ERM for about eight years. Risk management helps control uncertainty. Maryam is passionate about helping businesses to grow and make the best of themselves. [4:39] Maryam chose to concentrate on risk management to help businesses understand their risks and address them, mitigate them, and have better paths for growth. [5:06] Maryam started her career in Iran. She is a newcomer to Canada. In Iran, she worked as a risk manager for an insurance company, insurance agencies, and a brokerage. [5:31] Maryam worked in the insurance industry for about 19 years, in underwriting, claims, and customer-facing roles for about three years. She worked in organizational development, ERM, organizational excellence, quality, and process management, as a manager and specialist.  [6:13] Maryam was also involved in designing new insurance products and executing actuarial calculations, package design, and insurance acquisitions. [6:43] Maryam says that organizations share similarities in all the world. They each have structure, risk strategies, and financial, operational, and hazard risks. The environments are different but the concepts are the same. [7:19] Maryam says that in Iran, more than 50% of insurance industry employees are women who work hard and thrive in different positions but not many of them are managers or directors. [8:16] Maryam was part of a supportive risk management networking group that was mostly women. [8:48] Plug Time! RIMS Webinars! On October 17th, Resolver will discuss The Future of Risk & Compliance: 5 Key Insights for the Modern Leader. [9:00] On October 24th, Hub International returns for the fourth installment of their Ready for Tomorrow series, From AI to the SEC: The Future of D&O Litigation and Regulatory Exposures. [9:13] On October 31st, TÜV SÜD GRC discusses Mastering Property Renewals: Strategies for Success in 2025 with Risk Engineering. On November 4th, I will be hosting a special RIMS Webinar presentation, Lessons from Veterans on Strategic Risk Leadership. [9:43] On November 14th, Marsh will present Risk Perception and Management: Insights for a Changing Landscape. More webinars will be announced soon and added to the RIMS.org/webinars page. Go there to register. Registration is complimentary for RIMS members. [10:02] There is another webinar you should know about. On October 22, 2024 at 1:00 p.m.ET. I will be moderating for my friends at ex judicata If I Leave the Law — A Webcast Series: Landing a Nonlegal Job in Insurance Industry: Risk Management, Brokerage, Claims, & Advisory. [10:28] Other panelists include leaders from Lockton, Berkshire Hathaway Specialty Insurance, and our friend from the RIMS Public Policy Committee and the RIMS Detroit Chapter, Lynn Haley Pilarski, who works at GM. [10:45] This is a complimentary webinar and it is a chance for you to invite your friends who are in the legal profession, looking to transition to another role, to check out risk management and see what it's all about. The link is in this episode's notes. [11:05] Back to My Interview with the 2024 Fred H. Bossons Award Winner, Maryam Salmasi! Maryam studied for the CRM exam online at the Insurance Institute at her own pace while she was searching for a full-time job as she worked as a risk management consultant. [12:21] Maryam's study method is to take detailed notes and create summaries and summaries of summaries, to review and compare the points. She says there are similar concepts across CRM and risk management materials and her notes help her locate and review concepts. [12:55] That review gave her a better understanding of the concepts than trying to memorize them. Her notes were very helpful for her. [13:13] Maryam finished the risk management courses and the examinations in two semesters. In the first semester, she took two exams. In the second semester, she studied for and took the third exam. [13:53] Maryam was not taking the examinations to win an award but to acquire the CRM certification. When she found out she had won the 2024 Fred H. Bossons Award, at first she was surprised. It's great that someone recognized her passion as she did what she truly enjoyed. [14:38] Maryam is grateful to be recognized for her passion for risk management and the insurance industry. She enjoyed being on stage and receiving the trophy for the award. It's precious to her. [15:01] Maryam speaks Persian, English, and some Italian. Knowing English helped Maryam in her risk management career. She also found a few risk books translated into Persian from English. She follows some Italian insurance companies' social media accounts in Italian. [15:44] Maryam feels that knowing other languages and cultures is like having two or three souls. It's wonderful to know them, but for insurance and risk management, she says that English is the best language. [16:24] Maryam has found great opportunities to network and meet incredible people with great backgrounds and knowledge of risk management, most of them in the insurance industry, at the RIMS Canada Conference 2024. Maryam is grateful to be there. [16:52] Maryam's tip for studying for the CRM examinations is to make notes and summaries. You have to pass both Institute courses and exams separately. That's a total of six exams. Once you achieve passing grades in both courses and the exams, you will receive the designation. [17:29] Maryam scheduled two exams on the same day, which kept her fresh and focused on the material, which she thought was good, although she was tired at the end of the day. [17:58] Maryam's next step is to learn more and to get the CRMP certification. She is still in search of her ideal long-term position. She hopes this certification will help her to gain more success! Justin believes the Fred H. Bossons Award will elevate Maryam's professional profile. [18:49] I want to thank you so much! It was such a pleasure to meet you and I feel fortunate to sit down with you the day after you won an award. Congratulations again and I wish you continued success! [19:07] Special thanks again to 2024 Fred H. Bossons Award winner Maryam Salmasi for joining me here on RIMScast live, in person! We had a great time here at the RIMS Canada Conference 2024 in Vancouver. [19:20] I look forward to seeing you all at the RIMS Canada Conference 2025 in Calgary, September 14th through the 17th. [19:27] And special thanks and congratulations to all the members of the RIMS Canada Council, the RIMS Canada Conference Planning Committee, and the RIMS Events staff for producing one of the most memorable RIMS Canada Conferences I've attended. I hope you get some sleep! [19:46] Register today for the RIMS ERM Conference 2024, to be held November 18th and 19th in Boston, Massachusetts! Visit RIMS.org/ERM2024 to register. [20:04] More RIMS Plugs! The RIMS App is available to RIMS members exclusively. Go to the App Store and download the RIMS App with all sorts of RIMS resources and coverage. It's different from the RIMS Events App. Everyone loves the RIMS App! [20:37] You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in our show notes. RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [21:19] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [21:36] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [21:51] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [22:05] Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [22:12] Thank you all for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe!   Mentioned in this Episode: RIMS ERM Conference 2024 will be in Boston, MA Nov. 18–19 | Register Now RIMS DEI Council RIMS-Certified Risk Management Professional (RIMS-CRMP) RIMS Strategic & Enterprise Risk Center NEW FOR MEMBERS! RIMS Mobile App RIMS Canada News Release: RIMS Ontario Chapter Honours Valerie Fox with the 2024 Donald M. Stuart Award Follow RIMS Canada on LinkedIn The Strategic and Enterprise Risk Center RIMS-CRMP Stories — New interviews featuring Dan Elliott! The CRM designation provides risk professionals with a foundation of knowledge and skills needed to identify, assess, monitor, and limit risks. The award is recognized by RIMS and awarded by GRMI.   RIMS Webinars: The Future of Risk & Compliance: 5 Key Insights for the Modern Leader | Sponsored by Resolver | Oct. 17, 2024 “If I Leave the Law – A Webcast Series: Landing a Nonlegal Job in Insurance Industry: Risk Management, Brokerage, Claims, & Advisory”  Presented by ex judicata | Oct. 22, 2024 From AI to the SEC: The Future of D&O Litigation and Regulatory Exposures | Sponsored by Hub International | Oct. 24, 2024 Mastering Property Renewals: Strategies for Success in 2025 with Risk Engineering | Sponsored by Global Risk Consultants, a TÜV SÜD Company | Oct. 31, 2024 Lessons from Veterans on Strategic Risk Leadership | Presented by RIMS | Nov. 4, 2024 Risk Perception and Management: Insights for a Changing Landscape | Sponsored by Marsh | Nov. 14, 2024 RIMS.org/Webinars   Upcoming Virtual Workshops RIMS-CRMP Exam Prep with PARIMA (Virtual) November 14–15, 2024 | 9:00 am–4:00 pm SGT — Register by Nov. 7 Applying and Integrating ERM | Dec 4‒5 See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “Big Shifts with John Hagel, ERM Conference Keynote” “Applying ERM Theory with Elise Farnham” “Maintaining an Award-Winning ERM Program with Michael Zuraw”   Sponsored RIMScast Episodes: “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich (New!) “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | (New!) “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer “Alliant's P&C Outlook For 2024” | Sponsored by Alliant “Why Subrogation is the New Arbitration” | Sponsored by Fleet Response “Cyclone Season: Proactive Preparation for Loss Minimization” | Sponsored by Prudent Insurance Brokers Ltd. “Subrogation and the Competitive Advantage” | Sponsored by Fleet Response “Cyberrisk Outlook 2023” | Sponsored by Alliant “Chemical Industry: How To Succeed Amid Emerging Risks and a Challenging Market” | Sponsored by TÜV SÜD “Insuring the Future of the Environment” | Sponsored by AXA XL “Insights into the Gig Economy and its Contractors” | Sponsored by Zurich “The Importance of Disaster Planning Relationships” | Sponsored by ServiceMaster   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy   RIMS Events, Education, and Services: RIMS Risk Maturity Model® RIMS Events App Apple | Google Play   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: Maryam Salmasi, ERM Consultant at Stage Meta, Fred H. Bossons Award Winner 2024 Social Shareables (Edited For Social Media Use): Risk management controls uncertainty. Because I am passionate about helping businesses to grow and to make the best of themselves, I chose to concentrate on risk management to help them understand their risk. — Maryam Salmasi   It's very important to have Canadian certification to show that you know this concept. My only intention was to pass the exam. It's great that someone recognized my passion for risk management because I did what I truly enjoyed. — Maryam Salmasi   When you know other languages or cultures it's like you have this second or third soul. It's pretty wonderful to know other languages or cultures but for insurance or risk management, English is the best language. — Maryam Salmasi   I found great opportunities to network and meet incredible people with great backgrounds and knowledge of risk management, most of them in the insurance industry, at the RIMS Canada Conference 2024. I am grateful to be here. — Maryam Salmasi  

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   In this episode, Justin interviews John Hagel, RIMS ERM Conference Keynote. John's keynote on November 18 will be titled Embracing Change to Manage Risk. Justin and John explore how risk has evolved over John's 40-year career and the last decade, and aligning risk management with technological innovation. John shares his thoughts on the RIMS Risk Maturity Model and a hint of what to expect in his November 18th keynote address at the RIMS ERM Conference 2024 in Boston. John concludes with his observation of positive trends in risk management.   Key Takeaways: [:01] About RIMS. [:15] About this episode. Our topic is ERM and our guest is John Hagel, who will be the opening keynote at the RIMS ERM Conference 2024 in Boston on November 18th and 19th. [:46] RIMS ERM Conference! The full agenda is live. We will talk about everything from RMIS and AI to D&O, ESG, the SEC, and various other acronyms, in addition to future casting and risk quantification. RIMS.org/ERM2024. [1:05] RIMS-CRMP holders can earn recertification points by attending the RIMS ERM Conference 2024! For those interested in studying for the exam, a pre-conference workshop will be held on-site on November 16th and 17th. Register now; a link is on this page! [1:28] The next RIMS-CRMP-FED Exam Course will be hosted along with George Mason University from December 3rd through the 5th. Links to these courses can be found on the Certifications page of RIMS.org and through this episode's show notes. [1:44] RIMS Virtual Workshops! On October 9th and 10th, Chris Hansen returns to deliver Fundamentals of Insurance. He's very popular in the Worker's Comp space. [1:59] Elise Farnham of Illumine Consulting recently joined us here on RIMScast. On December 4th and 5th, she will host Applying and Integrating ERM. Other dates for the Fall and Winter are available on the Virtual Workshops calendar of RIMS.org/virtualworkshops. [2:20] Interview! I am so excited to present an interview with our guest today, John Hagel! He will deliver the opening keynote address at the RIMS ERM Conference 2024. It's titled Embracing Change to Manage Risk. [2:37] John is a visionary with more than 40 years of experience as a management consultant, entrepreneur, and thought leader in Silicon Valley. He will kick off our conference, exploring how technological innovation is transforming the global economy, society, and the risk landscape. [2:55] John will also explore how these concepts will influence and intersect with three critical risk tenets: strategy alignment, culture and accountability, and risk capabilities. There's so much to discuss. Let's get to it! [3:09] John Hagel, welcome to RIMScast! John joins a long line of impactful keynote speakers for the RIMS ERM Conference. He is excited about it! [3:54] John was drawn to Silicon Valley decades ago because of the sense of optimism and the energy around addressing opportunities in the future and also because it's the seedbed of some amazing digital technology. [4:17] John founded a couple of tech startups. He was a senior executive with Atari in the video game business from 1982 to 1984, a partner at McKinsey & Company, helping found their Silicon Valley office, and led a research center at Deloitte, called the Center for the Edge. [5:20] Atari provided an opportunity for young people to get into digital technology. [6:09] John talks about the risks in technology over the years. Digital technology is improving exponentially over time. What's competitive today becomes obsolete a couple of days from now or years from now. [6:27] John has done a lot of work around what he calls the big shift, or the long-term forces that are redefining the global economy and society. On one side, the big shift creates mounting performance pressure, the competition intensifies and the pace of change accelerates. [6:46] A small event in a faraway place quickly becomes a globally disruptive event. There's a lot of risk from the mounting performance pressure. One of the consequences of all this is that it increases the risk of the status quo. Doing what you've done before becomes more risky. [7:24] At the same time, the big shift is creating exponentially expanding opportunity, with far more value at far less resource, far more quickly. It decreases the risk of creating exponential value. [8:14] John believes the most disruptive trend over the past years has been customers becoming more powerful with access to more information. They use that information to find someone much more effective at addressing their needs. They're becoming less trusting. [8:44] John sees trust eroding in large institutions around the world. That's disruptive, as large institutions want and need trust but they're losing it. This is business-to-business trust. It is being lost because of the spreading emotion of fear. [10:35] In Silicon Valley, John had the opportunity to work with some of the most successful technology companies. He found that they have a different approach to strategy than most traditional organizations. John is a strong proponent of the value of this approach. [10:56] This different approach is called Zoom Out-Zoom In. Zoom out 10 to 20 years; what's the really big opportunity we could be pursuing? Zoom in; what can we do in the next six to 12  months to help us accelerate our movement toward that opportunity? [11:25] Companies that pursue the Zoom In-Zoom-Out strategy focus on the risk of not acting. They move forward but don't try to do massive 10-year projects. They do something in the next six months that can help them learn faster what's required to achieve the opportunity at low risk. [12:16] Plug Time! RIMS Webinars! On October 10th, Zurich returns to present Long-Term Property Strategies for a Resilient Future. On October 17th, Resolver will discuss The Future of Risk & Compliance: 5 Key Insights for the Modern Leader. [12:36] On October 24th, Hub International returns for the fourth installment of their Ready for Tomorrow series, From AI to the SEC: The Future of D&O Litigation and Regulatory Exposures. [12:50] On October 31st, TÜV SÜD GRC discusses Mastering Property Renewals: Strategies for Success in 2025 with Risk Engineering. On November 4th, I will be hosting a special RIMS Webinar presentation, Lessons from Veterans on Strategic Risk Leadership. [13:20] On November 14th, Marsh will present Risk Perception and Management: Insights for a Changing Landscape. More webinars will be announced soon and added to the RIMS.org/webinars page. Go there to register. Registration is complimentary for RIMS members. [13:38] There is another webinar you should know about. On October 22, 2024 at 1:00 p.m.ET. I will be moderating for my friends at ex judicata If I Leave the Law — A Webcast Series: Landing a Nonlegal Job in Insurance Industry: Risk Management, Brokerage, Claims, & Advisory. [14:04] Other panelists include leaders from Lockton, Berkshire Hathaway Specialty Insurance, and our friend from the RIMS Public Policy Committee and the RIMS Detroit Chapter, Lynn Haley Pilarski, who works at GM. [14:24] This is a complimentary webinar and it is a chance for you to invite your friends who are in the legal profession, looking to transition to another role, to check out risk management and see what it's all about. The link is on this page. [14:43] The Spencer Educational Foundation's goal is to help build a talent pipeline of risk management and insurance professionals. That is achieved, in part, by a collaboration with risk management and insurance educators across the U.S. and Canada. [13:57] Whether you want to apply for a grant, participate in the Risk Manager on Campus program, or just learn more about Spencer, visit SpencerEd.org. [15:08] On that note, applications are being accepted for internship grants. Since 1999, Spencer has awarded over $2.7 million in internship grants to over 540 recipients. To be eligible, risk managers must be based in the United States, Canada, or Bermuda. [15:26] The application deadline is October 15th, 2024. Awardees are typically notified at the beginning of December. A link to the Internship Grants page is in this episode's show notes. [15:40] Back to My Interview with RIMS ERM Conference 2024 Keynote Speaker, John Hagel! John loves Boston. He loves the combination of incredible history and all the universities there. It's got a youthful culture; the combination of age and youth makes it interesting. [16:38] For six years, John lived in Boston. For four of those years, he was in a graduate program for both an MBA and a JD from Harvard. He was recruited by Boston Consulting Group to be a consultant and spent two years there. He just didn't like the cold winters and hot summers. [17:30] Justin describes the emergence of the RIMS Risk Maturity Model. It serves as a template or guide for how effective ERM can be run. A link to it is on this page. John took the model. It was challenging for him as a solo practitioner; it was hard to apply five pillars to an individual. [18:15] John found the five pillars and the different levels of maturity enlightening. The model shows the complexity of ERM. It's not just one pillar and one stage. In terms of maturity, it's a set of stages. John particularly likes the emphasis on continuous cycles of improvement. [19:05] John also liked that at the highest level, the focus was future-oriented decision-making, encouraging and helping people to look ahead to future opportunities and risks. The model helps leaders to see that ERM is a continuously improving cycle. [19:48] No matter how good an ERM program is at any time, there is more to come. John likes the focus on the future and the emphasis on continuous learning. We must learn constantly and never assume we're experts with all the answers. There are more questions that need answers. [20:15] The five pillars John mentioned are Strategy Alignment, Culture & Accountability, Risk Management Capabilities, Risk Governance, and Analytics. [20:44] John's opening keynote address will cover his research on how the world is changing and the implications for risk management, the big shift with mounting performance pressures as a key factor. He will discuss the new approach to strategy as old approaches are challenged. [21:24] We need to step back and reflect on what strategy is going to help us manage risk more effectively. We're in a time when fundamental transformation is essential. He will talk about the role of AI in ERM as a catalyst for change. [22:08] John will focus on three pillars of the RIMS Risk Maturity Model: Strategy Alignment, Culture & Accountability, and Risk Management Capabilities and how to address them in the rapidly changing world. John will have no visuals. He encourages audience interaction. [23:14] Justin emphasizes there will be some Q&A time at the end of the session, and that people should take notes during the address. Please come prepared with questions that can enhance the audience's knowledge. [24:09] John warns against underestimating the risk of continuing as you are and focusing just on the present. Look into the future to see how risks may be changing over time. In addition to internal risks, look for ways to reduce the risks to your stakeholders, customers, and suppliers. [25:00] John sees a positive trend of understanding that as the world is changing, more opportunity is emerging. Explore the opportunity. Understanding how technological innovation transforms our opportunities and risks becomes critical. [25:26] John, we look forward to seeing you on the morning of November 18th in Boston, kicking off our RIMS ERM Conference 2024. You're going to explain how to embrace change through innovation and the psychology of change. Anyone in risk management will take away a lot! [26:00] We thank you in advance for being a fantastic keynote! [26:07] Special thanks to John Hagel for joining us! He will be the opening keynote speaker on November 18th at the RIMS ERM Conference 2024. A link to his website is on this page. [26:23] Register now for the RIMS ERM Conference 2024, to be held November 18th and 19th in Boston, Massachusetts! Visit RIMS.org/ERM2024 to register. [26:36] It's RIMS Plug Time! The RIMS App is available to RIMS members exclusively. Go to the App Store and download the RIMS App with all sorts of RIMS resources and coverage. It's different from the RIMS Events App. Everyone loves the RIMS App! [27:11] You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in our show notes. RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [27:56] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [28:14] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [28:30] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [28:45] Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [28:52] Thank you for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe!   Mentioned in this Episode: RIMS ERM Conference 2024 will be in Boston, MA Nov. 18‒19 | Register Now RIMS DEI Council RIMS-Certified Risk Management Professional (RIMS-CRMP) RIMS Strategic & Enterprise Risk Center NEW FOR MEMBERS! RIMS Mobile App Spencer Internship Grants — Deadline Oct. 15 The Strategic and Enterprise Risk Center RIMS-CRMP Stories — New interviews featuring DFW RIMS President Emily Casso Ford! JohnHagel.com   RIMS Webinars: Long-Term Property Strategies for a Resilient Future | Sponsored by Zurich | Oct. 10, 2024 The Future of Risk & Compliance: 5 Key Insights for the Modern Leader | Sponsored by Resolver | Oct. 17, 2024 If I Leave the Law — A Webcast Series: Landing a Nonlegal Job in Insurance Industry: Risk Management, Brokerage, Claims, & Advisory | Presented by ex judicata | Oct. 22, 2024 From AI to the SEC: The Future of D&O Litigation and Regulatory Exposures | Sponsored by Hub International | Oct. 24, 2024 Mastering Property Renewals: Strategies for Success in 2025 with Risk Engineering | Sponsored by Global Risk Consultants, a TÜV SÜD Company | Oct. 31, 2024 Lessons from Veterans on Strategic Risk Leadership | Presented by RIMS | Nov. 4, 2024 Risk Perception and Management: Insights for a Changing Landscape | Sponsored by Marsh | Nov. 14, 2024 RIMS.org/Webinars   Upcoming Virtual Workshops: Fundamentals of Insurance | Oct 9‒10, 2024 Applying and Integrating ERM | Dec 4‒5 See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “Applying ERM Theory with Elise Farnham” “Maintaining an Award-Winning ERM Program with Michael Zuraw” “Bigger Risks with the Texas State Office of Risk Management” | Sponsored By Hillwood   Sponsored RIMScast Episodes: “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich (New!) “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | (New!) “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer “Alliant's P&C Outlook For 2024” | Sponsored by Alliant “Why Subrogation is the New Arbitration” | Sponsored by Fleet Response “Cyclone Season: Proactive Preparation for Loss Minimization” | Sponsored by Prudent Insurance Brokers Ltd. “Subrogation and the Competitive Advantage” | Sponsored by Fleet Response “Cyberrisk Outlook 2023” | Sponsored by Alliant “Chemical Industry: How To Succeed Amid Emerging Risks and a Challenging Market” | Sponsored by TÜV SÜD “Insuring the Future of the Environment” | Sponsored by AXA XL “Insights into the Gig Economy and its Contractors” | Sponsored by Zurich “The Importance of Disaster Planning Relationships” | Sponsored by ServiceMaster   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy   RIMS Events, Education, and Services: RIMS Risk Maturity Model® RIMS Events App Apple | Google Play   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: John Hagel, Silicon Valley Veteran, Entrepreneur, and Founder of Beyond Our Edge, LLC John Hagel on LinkedIn Social Shareables (Edited For Social Media Use): Digital technology is exponentially improving over time. What's competitive today becomes obsolete a couple of days from now or a couple of years from now. — John Hagel   There's a lot of risk from the mounting performance pressure. One of the consequences of all this is that it increases the risk of the status quo. Doing what you've done before becomes more and more risky  — John Hagel   I did find the RIMS Risk Maturity Model enlightening in terms of the five pillars that come into it and the different levels of maturity, helping people to see that this is complex. It's not just one pillar and one stage. — John Hagel   Don't underestimate the risk of continuing as you are and focusing on the present. Look to the future to see how risks may be changing. In addition to internal organizational risks, look for ways to reduce the risks to your stakeholders, customers, and suppliers. — John Hagel  

Tune in to learn how to leverage the three pillars of positivity to build your success by Silicon valley entrepreneur and business strategy John Hagel III. Consider this THE change management guide for mom entrepreneurs. If you are exhausted by the fear, uncertainty, and emotional gunk of change then bookmark this conversation. My take is that John offers a fresh and much needed reframe (it's more than a reframe) to help us get more out of our business ideas. Becoming an entrepreneur is an exciting venture. But when you're a mom juggling the demands of raising children while also launching a business, it can be a challenging journey fraught with fear and uncertainty. On an episode of Unimaginable Wellness, management consultant, author, and speaker, John Hagel, delves into his latest book, "The Journey Beyond Fear," and shares how mothers can harness their imagination to turn fear into an avenue for opportunity. Hagel suggests that by unleashing the boundless potential of your imagination, you can navigate the psychology of change more efficiently. He points out that emotions, especially fear and excitement, have a profound impact on our actions. The trick, according to Hagel, is to shift our perspective of fear from being a threat to viewing it as an opening for growth. This episode is brought to you by Fertile Imagination: A Guide For Stretching Every Mom's Superpower For Maximum Impact – My book is now available on Amazon in its paperback version and Kindle format. Grab a free chapter on www.fertileideas.com.  DM me on Instagram @melissallarena just type the word FERTILE and I'll share the link if that's easier to get to fertileideas.com for all the details you need to celebrate your own Fertile Imagination! Here's that link: https://www.instagram.com/melissallarena/  About John Hagel John Hagel is a management consultant, author, and speaker with over 40 years of experience in his field. After retiring as a partner from Deloitte, he wrote his latest book "The Journey Beyond Fear," which addresses the psychology of change and how it can help people navigate through life changes. John is currently developing a series of programs to help people navigate change at various levels through his newly founded company, Beyond Our Edge. By harnessing your imagination and drive, you can shape your own narrative, focus on the future, and tap into the limitless potential of excitement and opportunity. This conversation provides mom entrepreneurs with practical tools and lessons to embark on a fulfilling entrepreneurial journey.   In this episode, you will hear: Exploring the power of imagination in overcoming fear and achieving success in entrepreneurship for mothers John Hagel, shares insights from his book "The Journey Beyond Fear". The discussion revolves around the psychology of change and its impacts on mothers in entrepreneurship.  The relationship between fear and excitement is examined, highlighting how these emotions can either hinder or drive us towards success.  John shares practical tools on how to shift our perception of fear from being a threat to an opportunity for growth.  The power of personal narratives in shaping a more positive future and methods to optimize them The importance of rebuilding self-trust and granting ourselves permission to play Understanding how to stretch your imagination to achieve big goals and impact is explained.  The crucial role of sustainability in maintaining long-term influence in entrepreneurship. Insights on the importance of curiosity, accountability, and shared excitement in achieving our ambitions are given.  Tips on using your imagination and drive to craft a fulfilling journey as a mom entrepreneur are shared.  Identifying common threads to guide personal narratives towards a more fulfilling future How to turn fear into an opportunity and drive for more significant impact The balance between passion and impact in entrepreneurship The power of positivity and optimism in overcoming challenges and resistance in entrepreneurship John's personal journey of changing his narrative at the age of 54 The role of excitement in achieving limitless potential and a desire to connect with others The importance of shaping our own narrative and focusing on the future for sustained success Understanding the three stages of optimizing one's imagination for maximum impact, including rebuilding self-trust, granting permission to play, and stretching imagination to achieve goals SHARE this episode with mothers who are entrepreneurs, aspiring to be, or anyone looking for strategies to shift their mindset from fear to opportunity. Supporting Resources:   John's Book: https://www.johnhagel.com/book-the-journey-beyond-fear-by-john-hagel-iii/  Subscribe and Review Have you subscribed to my podcast for new moms who are entrepreneurs, founders, and creators?  I'd love for you to subscribe if you haven't yet.    I'd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast for writer moms.  About Fertile Imagination – www.fertileideas.com   You can be a great mom without giving up, shrinking, or hiding your dreams. There's flexibility in how you pursue anything – your role, your lifestyle, and your personal and professional goals. The limitations on your dreams are waiting to be shattered. It's time to see and seize what's beyond your gaze. Let's bridge your childhood daydreams with your grown-up realities. Imagine skipping with your kids along any path – you, surpassing your milestones while your kids are reaching theirs. There's only one superpower versatile enough to stretch your thinking beyond what's been done before: a Fertile Imagination. It's like kryptonite for impostor syndrome and feeling stuck when it's alert!   In Fertile Imagination, you will awaken your sleeping source of creative solutions. If you can wake up a toddler or a groggy middle schooler, then together with the stories in this book – featuring 25 guests from my podcast Unimaginable Wellness, proven tools, and personal anecdotes – we will wake up your former playmate: your imagination!   Advance Praise   “You'll find reality-based strategies for imagining your own imperfect, fulfilling life in this book!” —MARTHA HENNESSEY, former NH State Senator “Melissa invites the reader into a personal and deep journey about topics that are crucially important to uncover what would make a mom (and dad too) truly happy to work on...even after the kids are in bed.” —KEN HONDA, best-selling author of Happy Money   “This book is a great purchase for moms in every stage of life. Melissa is like a great friend, honest and wise and funny, telling you about her life and asking you to reflect on yours.” —MAUREEN TURNER CAREY, librarian in Austin, TX  

The post John Hagel on moving from threat to opportunity, the passion of the explorer, learning platforms, and scalable learning in practice (AC Ep13) appeared first on amplifyingcognition.

Dear listeners, this week we celebrate our 100th episode. We want to take this opportunity to thank you for your support and listenership, as we treat you to a compilation of some of our favorite insights over the past years. Below you'll find a highlights reel broken down into clips in four categories:CLASSIC STRATEGY: Featuring Rita, McGrath, Richard Rumelt, John Hagel, and Mike Tushman who each share with us timeless ideas around strategy.LEADERSHIP, CULTURE & WORKFORCE: Featuring Adam Bryant, Ajay Banga, Sally Susman, Johnny C. Taylor, Tiffani Bova, and Elizabeth Altman, who each share critical insights into leadership, our employees, and the quickly changing landscape of the workforce.VALUE CREATION: Featuring Felix Oberholzer-Gee, Thales Teixeira, Pete Fader, and Mohan Subramaniam, who each share alternative and modern views around value creation.INNOVATION, TECH & THE FUTURE: Featuring Alex Osterwalder, Rob Wolcott, Vivek Wadhwa, and Faith Popcorn who each share with us insightful ideas around innovation, upcoming trends in tech and society, and the future of business._________________________________________________________________________________________Episode Timeline:00:34—Special Introduction to 100th Episode from KaihanCLASSIC STRATEGY2:57—Highlight from Rita McGrath: Strategic Planning Amidst Uncertainty5:24—Highlight from Richard Rumelt: Finding the Crux of Your Strategy7:01—Highlight from John Hagel: Why You Should "Zoom Out, Zoom In," and Scale From the Edge9:01—Highlight from Mike Tushman: Why Ambidextrous Organizations Outperform OthersLEADERSHIP/CULTURE/WORKFORCE10:52—Highlight from Adam Bryant: Good vs. GREAT CEOs—500 Interviews Reveal What Makes the Difference12:58—Highlight from Ajay Banga: Insights from a Former CEO with Ajay Banga of MasterCard15:11—Highlight from Sally Susman: Insights from Pfizer's Chief Corporate Affairs Officer in Crafting Public Discourse17:27—Highlight from Johnny C. Taylor: Trends You Need to Know About the Workforce19:27—Highlight from Tiffani Bova: Elevating Your EX to Improve Your CX21:01—Highlight from Elizabeth Altman: Rethinking the Definition of a Workforce in the Modern EraVALUE CREATION23:24—Highlight from Felix Oberholzer-Gee: Applying a Value-Based Strategy to Drive Your Business26:11—Highlight from Thales Teixeira: Decoupling the Customer Value Chain for Competitive Advantage28:36—Highlight from Pete Fader: Becoming a Customer-Centric Business30:49—Highlight from Mohan Subramaniam: The Future of Competitive Strategy and the Evolving Role of Data, Customers and Digital EcosystemsINNOVATION, TECH & THE FUTURE33:46—Highlight from Alexander Osterwalder: How Investing in Culture Ecosystems Leads to Innovation35:57—Highlight from Rob Wolcott: The Power of Proximity in your Strategy38:31—Highlight from Vivek Wadhwa: Harnessing Tech for an Innovative Future40:24—Highlight from Faith Popcorn: Predictions to Know From a Leading Futurist42:34—Closing and Thank you

Dear listeners, this week we celebrate our 100th episode. We want to take this opportunity to thank you for your support and listenership, as we treat you to a compilation of some of our favorite insights over the past years. Below you'll find a highlights reel broken down into clips in four categories:CLASSIC STRATEGY: Featuring Rita, McGrath, Richard Rumelt, John Hagel, and Mike Tushman who each share with us timeless ideas around strategy.LEADERSHIP, CULTURE & WORKFORCE: Featuring Adam Bryant, Ajay Banga, Sally Susman, Johnny C. Taylor, Tiffani Bova, and Elizabeth Altman, who each share critical insights into leadership, our employees, and the quickly changing landscape of the workforce.VALUE CREATION: Featuring Felix Oberholzer-Gee, Thales Teixeira, Pete Fader, and Mohan Subramaniam, who each share alternative and modern views around value creation.INNOVATION, TECH & THE FUTURE: Featuring Alex Osterwalder, Rob Wolcott, Vivek Wadhwa, and Faith Popcorn who each share with us insightful ideas around innovation, upcoming trends in tech and society, and the future of business._________________________________________________________________________________________Episode Timeline:00:34—Special Introduction to 100th Episode from KaihanCLASSIC STRATEGY2:57—Highlight from Rita McGrath: Strategic Planning Amidst Uncertainty5:24—Highlight from Richard Rumelt: Finding the Crux of Your Strategy7:01—Highlight from John Hagel: Why You Should "Zoom Out, Zoom In," and Scale From the Edge9:01—Highlight from Mike Tushman: Why Ambidextrous Organizations Outperform OthersLEADERSHIP/CULTURE/WORKFORCE10:52—Highlight from Adam Bryant: Good vs. GREAT CEOs—500 Interviews Reveal What Makes the Difference12:58—Highlight from Ajay Banga: Insights from a Former CEO with Ajay Banga of MasterCard15:11—Highlight from Sally Susman: Insights from Pfizer's Chief Corporate Affairs Officer in Crafting Public Discourse17:27—Highlight from Johnny C. Taylor: Trends You Need to Know About the Workforce19:27—Highlight from Tiffani Bova: Elevating Your EX to Improve Your CX21:01—Highlight from Elizabeth Altman: Rethinking the Definition of a Workforce in the Modern EraVALUE CREATION23:24—Highlight from Felix Oberholzer-Gee: Applying a Value-Based Strategy to Drive Your Business26:11—Highlight from Thales Teixeira: Decoupling the Customer Value Chain for Competitive Advantage28:36—Highlight from Pete Fader: Becoming a Customer-Centric Business30:49—Highlight from Mohan Subramaniam: The Future of Competitive Strategy and the Evolving Role of Data, Customers and Digital EcosystemsINNOVATION, TECH & THE FUTURE33:46—Highlight from Alexander Osterwalder: How Investing in Culture Ecosystems Leads to Innovation35:57—Highlight from Rob Wolcott: The Power of Proximity in your Strategy38:31—Highlight from Vivek Wadhwa: Harnessing Tech for an Innovative Future40:24—Highlight from Faith Popcorn: Predictions to Know From a Leading Futurist42:34—Closing and Thank you

In this episode, we are joined by John Hagel and Daniel Sunde-Hansen - the founder and current leader of Deloitte's Center of the Edge. Hagel describes his "Zoom out, zoom in" approach to strategy and how it all started with a small company in Silicon Valley in the 70s called Microsoft. The approach is summarized as what actions you as a leader need to do in the next six months to seize the long-term opportunity in the future, which is experienced to be one of the biggest challenges for leaders today - acting long-term. Hosted on Acast. See acast.com/privacy for more information.

The convergence of knowledge management and organizational development with conversational leadership and ‘communityship' As a leader in the convergence of Knowledge Management (KM) and Organization Development (OD), John Hovell is the Managing Director and co-founder of STRATactical. He is a practitioner, speaker, and author of OD/KM strategies and their application to current challenges. More specifically, John is the author of Creating Conversational Leadership: Combining and Expanding Knowledge Management, Organization Development, and Diversity & Inclusion. Lauren met John through one of our podcast's previous guests, Dr. Sharon Varney, as I attended their “Advancing your change and organizational development practice” course. - Welcome, John! KEY resource from this episode: by John Hovell   Books from this episode: , an online book by David Gurteen by Edgar H. Schein and Peter A. Schein by Edgar H. Schein and Peter A. Schein , published by De Gruyter Saur, Edited by Guy St. Clair by Henry Mintzberg by Stephen R. Covey by Dan Millman   Other resources from this episode: by Patricia Shaw by John Hagel by John Hagel by Dr. Mee Yan Cheung-Judge   Where to find John: LinkedIn:   : “Advancing your change and organisational development practice” course

In episode 2 of his 3-part controlling minds series, Timothy shifts from controlling others to controlling your own mind, and he shares insights from his work and a research conversation with best-selling author of The Journey Beyond Fear, John Hagel, about controlling your mind to overcome fear. cliffcentral.com

In episode 2 of his 3-part controlling minds series, Timothy shifts from controlling others to controlling your own mind, and he shares insights from his work and a research conversation with best-selling author of The Journey Beyond Fear, John Hagel, about controlling your mind to overcome fear. cliffcentral.com

John Hagel has over 40 years of experience as a management consultant, author, speaker, and entrepreneur. During his time at Deloitte, John was the founder and chairman of the Silicon Valley-based Deloitte Center for the Edge, with the mission to identify and explore opportunities on the edge of business and technology. In his new book, The Journey Beyond Fear, John explores why people are experiencing so much fear these days, how fear manifests itself in terms of someone's view of the future, and how leaders can create an environment in the workplace to engage our workforce and shift their outlook of the future from fear to passion. Highlights Why John wrote a book about fear Defining fear Mounting performance pressure and “the big shift” Changing your mindset to see the future as full of opportunities instead of threats Passion in the workplace What is the Edge? What is John reading right now? Episode Resources Connect with Mark Cox https://www.inthefunnel.com/ https://ca.linkedin.com/in/markandrewcox https://www.facebook.com/inthefunnel markcox@inthefunnel.com Connect with John Hagel The Journey Beyond Fear The Power of Pull The Only Sustainable Edge http://www.johnhagel.com/blog/ http://www.linkedin.com/in/jhagel/  Call to Action In the Funnel Sales Workshop Free Sales Tools How to Listen: Subscribe on Apple Podcasts Listen on Spotify

En nuestro fantástico trayecto, enfrentamos adversidades, obstáculos, grandes desafíos, uno de ellos es el miedo, cuántos proyectos no han surgido, por está emoción, el autor nos ofrece alternativas para enfrentar el miedo, cómo utilizarlo a nuestro favor como una gran motivación...

“The most powerful and necessary pull of learning, is learning in the form of creating new knowledge.” Con más de 40 años de experiencia en temas de aprendizaje y estrategia, John ha desempeñado su vida profesional como consultor, autor, escritor y emprendedor múltiple, además de futurista y speaker internacional, siempre con la tecnología y el aprendizaje como ejes centrales en su carrera profesional. Trabajó muchos años para Deloitte donde fue fundador y presidente de “Deloitte Center for the Edge”, con sede en Silicon Valley. También, antes de eso, fue director de McKinsey & Company (una de las consultorias más grandes del mundo) y fue líder de estrategia, así como fundador de comercio electrónico. John fue también vicepresidente senior de estrategia en Atari, Inc. y es el fundador de dos nuevas empresas de Silicon Valley.Te adelanto algunos de los insights más importante y que más me llamaron la atención de mi conversación con John:La diferencia entre el modelo que llevan varias de las grandes empresas en el mundo, donde empujan los recursos y a las personas correctas en el lugar correcto para lograr el éxito, contra el modelo que ya se vive en nuevas empresas, este modelo alternativo que John propone de jalar  los recursos y/o las personas, la cual divide en 3 grandes pasos: Acceso, Atracción y Logro. Todo esto lo hace contestando algunas preguntas clave, como:* ¿Cómo puedo extraer o atraer a las personas o los recursos cuando los necesito?* ¿Cómo puedo motivar a las personas para que vengan a mí? (Por eso el título del libro “The power of PULL” en contra del push. Y con eso llegar al “Logro”, crear esa atracción que tendrá más impacto en el tiempo.También nos comparte que, en el futuro, los líderes más exitosos serán aquellos que sepan atraer los recursos y que tengan las preguntas más inspiradoras, en lugar de tener las mejores respuestas. John sostiene que los líderes de ahora suelen buscar respuesta a todo, pero el futuro del aprendizaje va más bien, como lo hemos mencionado, a crear nuevos conocimientos, a motivar a nuestros colaboradores a casi forzar una serendipia importante, que los ayude a mejorar por sí solosY algo que me voló la cabeza y que me emociona mucho, que es el siguiente proyecto de John y nos platica de él más hacia el final del episodio es la oportunidad tecnológica de crear una verdadera plataforma de aprendizaje diferente a las que conocemos. Él dice que las plataformas que existen son aquellas donde solo se comparte un conocimiento existente (como plataformas donde se comparten textos o videos); más bien nos habla de una plataforma donde las personas podrán comunicar sus ideas más rápido para crear nuevos conocimientos, actuando juntos, encontrando formas de mejorar las acciones que tendrán más impacto en nuestro conocimiento.Esperamos que disfrutes mucho este episodio y encuentres en él información, datos, historias o hasta reflexiones que te hagan vibrar. Visítanos: https://diegolainez.com.mx/ https://daretolearn.com.mx/

In this episode, Karen interviews John Hagel. John Hagel III, currently the founder of Beyond Our Edge, LLC, has more than 40 years of experience as a management consultant, author, speaker, and entrepreneur based in Silicon Valley but with a global range of activities. He is the founder of two Silicon Valley startups and was senior vice president of strategy at Atari, Inc. He spent 16 years as a partner at McKinsey & Company, where he was the founder of their E-Commerce Practice, and spent 13 years as a partner at Deloitte, where he was the founder and leader of the Center for the Edge, a global research center. In addition, he has published 8 books, including his latest, The Journey Beyond Fear.  If you enjoyed this interview with John, be sure to connect with him on LinkedIn and check out The Journey Beyond Fear and his other books on Amazon.  Also, be sure to connect with host Karen Zeigler on LinkedIn, where she talks about the future of leadership - leading by design—using the innovative leadership principles of design thinking to transform the future of how your company works. You can also check out more of her content on her website and Youtube channel.

In this episode of Partnering Leadership, Mahan Tavakoli speaks with Gary Bolles, chair for the Future of Work for Singularity University, co-founder of eParachute.com, and author of The Next Rules of Work. Gary Bolles shares how his father's career advice book What Color Is Your Parachute impacted his early life and how he has gone through continual reinvention while guiding leaders through ongoing disruption. Gary Bolles also shares insights from his book The Next Rules of Work. Some highlights:- How Gary Bolles father's book What Color Is Your Parachute impacted his life- The ‘leader's dilemma,' how it manifests in times of disruptive change, and how to overcome it- Gary Bolles on how to foster a growth mindset within an organization- Embracing change and promoting diversity in organizations- What flex skills are and their importance in the future of work- Gary Bolles on the future of leadership and work- A framework for leaders in leading their teams and organizations forward Mentioned:-Richard Nelson Bolles, Gary Bolles' father and author of What Color Is Your Parachute?-Jeffrey S. Moore, university teacher, and researcher-John Hagel, author-Carol Dweck, psychologist and author-Sidney Fine, professor, and author-Vint Cerf, developer and internet pioneer-Esther Wojcicki, author of Moonshots in Education-The Five Temptations of a CEO by Patrick Lencioni Connect with Gary Bolles:The Next Rules of Work on AmazonGary Bolles' WebsiteFuture of Work on Singularity Hub WebsiteeParachute WebsiteGary Bolles on LinkedInGary Bolles on Twitter Connect with Mahan Tavakoli:MahanTavakoli.com More information and resources available at the Partnering Leadership Podcast website: PartneringLeadership.com

¿Qué hay para mi dentro del libro de lecturas recomendadas del programa conocimiento experto El Viaje Más Allá del Miedo de John Hagel? Descubre las Tres herramientas para superar El Miedo al Fracaso y dar forma a tu Narrativa Personal. Adquiere el Libro: https://amzn.to/3NBtfF6 Accede a nuestro grupo privado en Facebook: https://www.facebook.com/groups/conocimientoexperto Monetiza tus Redes Sociales: https://impactoexperto.com/ Participa del Reto 60/100 para ser una Mejor Versión: https://conocimientoexperto.com/reto60100 Accede a mi sito oficial y desarrolla tu modelo de negocio: https://www.salvadormingo.com/ Accede al Programa Principios Experto: https://conocimientoexperto.com/principios Obtén mi libro: https://amzn.to/2KmHMXa Mis programas: * Programa Principios Experto: https://conocimientoexperto.com/principios * Libro Conocimiento: https://www.conocimientoexperto.org/unavidaconproposito * Programa Posicionamiento de Expertos en Internet: https://conocimientoexperto.com/programaexperto * Más contenidos gratuitos: https://www.conocimientoexperto.org * Aplicación Móvil Conocimiento Experto: https://www.conocimientoexperto.org/apps/ * Programa Conocimiento Experto Elite: https://conocimientoexperto.com/elite Mis redes: * Sígueme En Instagram en: https://www.instagram.com/salvadormingo/ * Sígueme en Facebook en: https://www.facebook.com/Conocimientoexperto * Sígueme en Youtube: https://www.youtube.com/SalvadorMingoConocimientoExperto * Sígueme en Twitter en: https://twitter.com/s_mingo Sentimos el miedo, y la presión. Como estratega empresarial en Silicon Valley, trabajando con personas de éxito en todos los campos, John Hagel ha visto lo temerosos que somos muchos de nosotros. A menudo nos sentimos abrumados por la competencia y la presión para rendir. El miedo nos frena. Nos impide -tanto a nosotros como a nuestras organizaciones- aprovechar al máximo las oportunidades y alcanzar nuestro potencial. Por lo que si quieres empezar este Viaje Más Allá del Miedo... A lo largo de décadas de experiencia, Hagel ha identificado tres sencillas herramientas que pueden ayudarnos a superar el miedo, transformando nuestras vidas y carreras. Y todo comienza con una historia. Bueno, más o menos... En este análisis aprenderás: - Por qué ciertos tipos de pasión son tan poderosos; - Cómo un simple eslogan puede tener un gran impacto; y - Por qué las empresas deberían inspirarse en World of Warcraft Edicion: Mayo 2021 John Hagel III es un empresario y reconocido estratega empresarial. Fue socio de McKinsey & Company, donde ayudó a abrir su oficina de Silicon Valley y lanzó dos nuevas prácticas, incluida la de comercio electrónico de la empresa. En Deloitte, creó y dirigió the Center for the Edge, un centro de investigación global que identifica las oportunidades de negocio emergentes que deberían estar en la agenda de los directores generales. Ha emprendido un viaje más allá del miedo en su propia vida, un viaje que le llevó a Silicon Valley, donde ha vivido los últimos 40 años, aunque su trabajo le lleva a todas las partes del mundo. Se Firme Salvador Mingo Conocimiento Experto #NarrativaPersonal #MiedoalaFracaso #JohnHagel

¿Qué hay para mi dentro del libro de lecturas recomendadas del programa conocimiento experto El Viaje Más Allá del Miedo de John Hagel? Descubre las Tres herramientas para superar El Miedo al Fracaso y dar forma a tu Narrativa Personal.Adquiere el Libro: https://amzn.to/3NBtfF6Accede a nuestro grupo privado en Facebook: https://www.facebook.com/groups/conocimientoexpertoMonetiza tus Redes Sociales: https://impactoexperto.com/Participa del Reto 60/100 para ser una Mejor Versión: https://conocimientoexperto.com/reto60100Accede a mi sito oficial y desarrolla tu modelo de negocio:https://www.salvadormingo.com/Accede al Programa Principios Experto: https://conocimientoexperto.com/principiosObtén mi libro: https://amzn.to/2KmHMXaMis programas:* Programa Principios Experto: https://conocimientoexperto.com/principios* Libro Conocimiento: https://www.conocimientoexperto.org/unavidaconproposito* Programa Posicionamiento de Expertos en Internet: https://conocimientoexperto.com/programaexperto* Más contenidos gratuitos: https://www.conocimientoexperto.org* Aplicación Móvil Conocimiento Experto: https://www.conocimientoexperto.org/apps/* Programa Conocimiento Experto Elite: https://conocimientoexperto.com/eliteMis redes:* Sígueme En Instagram en: https://www.instagram.com/salvadormingo/* Sígueme en Facebook en: https://www.facebook.com/Conocimientoexperto* Sígueme en Youtube: https://www.youtube.com/SalvadorMingoConocimientoExperto* Sígueme en Twitter en: https://twitter.com/s_mingoSentimos el miedo, y la presión. Como estratega empresarial en Silicon Valley, trabajando con personas de éxito en todos los campos, John Hagel ha visto lo temerosos que somos muchos de nosotros. A menudo nos sentimos abrumados por la competencia y la presión para rendir.El miedo nos frena. Nos impide -tanto a nosotros como a nuestras organizaciones- aprovechar al máximo las oportunidades y alcanzar nuestro potencial. Por lo que si quieres empezar este Viaje Más Allá del Miedo...A lo largo de décadas de experiencia, Hagel ha identificado tres sencillas herramientas que pueden ayudarnos a superar el miedo, transformando nuestras vidas y carreras. Y todo comienza con una historia. Bueno, más o menos...En este análisis aprenderás:- Por qué ciertos tipos de pasión son tan poderosos;- Cómo un simple eslogan puede tener un gran impacto; y- Por qué las empresas deberían inspirarse en World of Warcraft Edicion: Mayo 2021John Hagel III es un empresario y reconocido estratega empresarial. Fue socio de McKinsey & Company, donde ayudó a abrir su oficina de Silicon Valley y lanzó dos nuevas prácticas, incluida la de comercio electrónico de la empresa. En Deloitte, creó y dirigió the Center for the Edge, un centro de investigación global que identifica las oportunidades de negocio emergentes que deberían estar en la agenda de los directores generales. Ha emprendido un viaje más allá del miedo en su propia vida, un viaje que le llevó a Silicon Valley, donde ha vivido los últimos 40 años, aunque su trabajo le lleva a todas las partes del mundo. Se FirmeSalvador MingoConocimiento Experto#NarrativaPersonal#MiedoalaFracaso#JohnHagel

My guest on this week's Best You Podcast episode is John Hagel III. John has more than 40 years experience as a management consultant, author, speaker and entrepreneur.After recently retiring as a partner from Deloitte, McGraw Hill published his new book, The Journey Beyond Fear, that addresses the psychology of change and he is developing a series of programs to help people navigate through change at many levels. John has founded a new company, Beyond Our Edge, LLC, that works with companies and people who are seeking to anticipate the future and achieve much greater impact, focusing on business transformation.While at Deloitte, John was the founder and chairman of the Silicon Valley-based Deloitte Center for the Edge, focusing on identifying emerging business opportunities that are not yet on the CEOs agenda. Before joining Deloitte, John was an independent consultant and writer and prior to that was a principal at McKinsey & Company and a leader of their Strategy Practice as well as the founder of their E-Commerce Practice.John has served as senior vice president of strategy at Atari, Inc., and is the founder of two Silicon Valley startups. John has published 8 books, drawing on his research and experience as a management consultant and entrepreneur.Tune into the episode to learn more about how to not let fear cripple you, to take action instead of fear, how to create a personal narrative for you life that generates hope and optimism, the most important change he made in his life, and so much more!_____________________________In this episode:(These timestamps are based off of the audio only version of the episode.)5:56: How can someone apply a personal narrative to their life in a way that provides them with hope and excitement about their future?10:55: Was there an event in John's life that he saw as a threat but turned into an opportunity?12:18: Fear creates three different reactions. What are some examples of those reactions in people's lives?14:22: What does it take for somebody to not get caught up in the moment?17:56: Are there habits and/or routines that John has done over the years that have continually renewed his own personal sense of hope and his own personal narrative?20:06: What do small groups look like in John's life?21:23: Did John write the book to help people with their fear or did he do it as a way to solve his own fear?22:33: What does John think has been the most important impact reading has had on his life?25:15: What have been some of the biggest leverage points in John's life with respect to some of the habits that he has formed?26:30: What is John's message to the person who sees threats instead of opportunities in their life?29:12: What can John do to get closer to the best version of himself?_____________________________John's 3 Keys to Getting Closer to his Best Self:1. Create his learning center for based on the material in his book2. Get a personal partner in life3. Constantly be looking at the opportunities ahead____________________________Follow John on social mediaFacebook: https://www.facebook.com/johnhagelLinkedIn: https://www.linkedin.com/in/jhagel/Twitter: https://twitter.com/jhagelWebsite: https://www.johnhagel.com____________________________Check out his book, The Journey Beyond Fear, on Amazon or his website!____________________________Want to try out the 10 Week Transformation - THE premiere results oriented fitness program?Go to: https://www.nickcarrier.com/10wt to learn more and get signed up!Follow Nick on Instagram: @carrier_bestyou

In this episode we learn from John Hagel, one of the prophets of digital transformation. For more than 30 years John has been guiding global organizations through the process of digital reinvention as a practice leader at McKinsey and Deloitte. Today he is focused on the emotional resistance to change and how to surmount it. His new book is The Journey Beyond Fear and web site is www.johnhagel.com. 

There's no place for feelings in business, right? Stick with strategy, measurable results, spreadsheets and data. Well, none of those things matter if the heart and soul of a business – aka the PEOPLE – are off kilter. Today's guest, John Hagel III, is one of the leading management and business consultants in Silicon Valley. For the last 40 years he's focused heavily on working with top companies and executives focused on strategy. Lately, though, he's realized that there's something even more powerful underneath the challenges businesses face – fear. So he wrote a book about it. In today's episode we talk about the Journey Beyond Fear and the path that John took to get to these insights. What does leadership actually mean in today's world? Good questions, right? That's what Cathy Brooks, thought. And it's why she created Talk, Unleashed – a new podcast of entirely candid conversations with fascinating people doing remarkable things. This weekly podcast features guests from arts and entertainment to business to technology to food to activism to politics (well, we'll see on that last one). Talk Unleashed invites these influencers to consider the things that have led to them to where they are, the lessons they've learned and how all those things can come together to create a better world. This podcast compliments Unleashed Leadership, the coaching business through which Cathy helps clients unearth and untether their own internal leadership and connect with others in a way that truly engages. #JourneyBeyondFear #PowerofPull #JohnHagelIII #BusinessConsultant #leadership #TalkUnleashed #UnleashedConversation #UnleashedLeadership #FixYourEndofTheLeash

Welcome to episode #832 of Six Pixels of Separation. Here it is: Six Pixels of Separation - Episode #832 - Host: Mitch Joel. To those in the know, John Hagel is a known entity. I've heard him described as the horse-whisperer to many of technology's most respected leaders. John has spent over forty years in Silicon Valley and has experience as a management consultant, entrepreneur, speaker and author. He is driven by a desire to help individuals and institutions around the world to increase their impact in a rapidly changing world. After recently retiring as a partner from Deloitte, John published his newest book, The Journey Beyond Fear, that addresses the psychology of change and he is developing a series of programs to help people navigate through change at many levels. John has founded a new company, Beyond Our Edge, that works with companies and people who are seeking to anticipate the future and achieve much greater impact. While at Deloitte, John was the founder and leader of the global Center for the Edge with the mission of identifying emerging business opportunities that should be on the agenda of CEO's, but are not, and doing the research to persuade them to put them on their agenda. He has also worked with McKinsey & Co. and Boston Consulting Group. He also served as senior vice president of strategy at Atari, Inc., and is the founder of two Silicon Valley startups. He currently is on the Board of Trustees of the Santa Fe Institute, an organization that conducts leading edge research on complex adaptive systems. He also serves on the faculty of Singularity University. He has also led a number of initiatives regarding business transformation with the World Economic Forum. In addition to his new book, John is the author of seven books, including The Power of Pull, Net Gain, Net Worth, Out of the Box and The Only Sustainable Edge. If you think about the future of work and how we can adapt to change, this is for you. Enjoy the conversation... Running time: 52:21. Hello from beautiful Montreal. Subscribe over at Apple Podcasts. Please visit and leave comments on the blog - Six Pixels of Separation. Feel free to connect to me directly on Facebook here: Mitch Joel on Facebook. or you can connect on LinkedIn. ...or on Twitter. Here is my conversation with John Hagel. The Journey Beyond Fear. Beyond Our Edge. The Power of Pull. Net Gain. Net Worth. Out of the Box. The Only Sustainable Edge. Follow John on Facebook. Follow John on LinkedIn. Follow John on Twitter. This week's music: David Usher 'St. Lawrence River'. Download the Podcast here: Six Pixels of Separation - Episode #832 - Host: Mitch Joel.

In the last episode of the season, our co-host Jon Lexa speaks to acclaimed advisor, speaker, and best-selling author, John Hagel. Together, they explore learning on a personal, organizational, institutional, and societal level, how Silicon Valley and China has consistently fostered successful entrepreneurs, and why we always go further together.

The impetus these days for most organizations is to transform their business to achieve competitive advantage. It's a good imperative, but the reason for change matters, too. In this episode, David Linthicum talks with consultant and author John Hagel on how to build a future based on seeing opportunity rather than fear. John's view is that it takes building a strong corporate narrative for the future, cultivating a shared passion, and building learning platforms to bring people together.

When you operate with an opportunity-based narrative over a fear-based one, you can move beyond fear to instead view new things with hope and excitement. This is the message of John Hagel, a Silicon Valley management consultant, entrepreneur, speaker, and author who for 40 years has been driven by a desire to help people and organizations around the world take advantage of new possibilities in this rapidly changing world. Listen in to take a journey beyond fear and change your mindset about new situations you face. In addition to his new book, The Journey Beyond Fear, John is the author of 7 others, including The Power of Pull, Net Gain, Net Worth, Out of the Box, and The Only Sustainable Edge. He is widely published and quoted in major business publications including The Economist, Fortune, Forbes, Business Week, Financial Times, and Wall Street Journal. He has won two awards from Harvard Business Review for best articles in that publication and has been recognized as an industry thought leader by a variety of publications and institutions, including the World Economic Forum and Business Week. Let's dive into John's outlook about trusting opportunities over fear! [00:01 - 7:15] Opening Segment I introduce John Hagel Bio John shares his background and story. Silicon Valley. The decision to leave his work and start a new company. Seeking ways to overcome fear. Help people to find passion and opportunity. How to run our lives with less fear. The author of 8 books. The Journey Beyond Fear [09:29 - 31:33] The Three Pillars The need to help people to acknowledge their fear. Johns explains the three pillars. Narrative. The distinction between narrative and story. Narratives at multiple levels. Personal narrative: It's led by threat or opportunity. E.g. work environment. Power of emotion. Focus on what excites you. Call to action to others. Asking for help is seen as a weakness sign. Express your vulnerability and build trust. The role of news media: Political environment. Passion. The passion of the explorer. Despite diversity, every person has a specific form of passion. Increasing impact, excitement, asking for help. We need to discover our potential and the need for passion. What pandemic has brought. People are motivated to step back and reflect. More people are choosing to start their own businesses. Bring out the best in humanity and amplify our future on The Goodness Exchange More information on how you can join in below [31:34 - 48:10] Trusting Opportunity Over Fear John talks about the importance of shifting the focus away from the past to the future. It's necessary to do a call to action to people in order to achieve the impact you want. Learning: Notion of platforms. The need to create new knowledge. Design a platform that helps people to come together, learn faster, and achieve impact. Amplify the passion that people have. The benefit of diversity. Zoom On and Zoom Out concept. A concept used in the corporate field. It builds excitement in the workforce. Going back to fear and emotions. Identify really inspiring big opportunities in the future. Overcome the skepticism Showing real impact and progress in opportunities. Overcoming fear and building excitement. The sense of direction. Where do you want to go? What movements can take you to achieve that goal? [48:11 - 53:47] Closing Segment Build narrative: Opportunity-based thinking. The sense of belonging. Discovering together. The impact group: 3 to 15 people to create a trust and space relationship. More hope and less fear in our lives. How to connect with John and his work Links below Give a review and rating, and share this episode with others Final announcements Tweetable Quotes: “ The pandemic has motivated a lot of people to step back and analyze their work and see if it is meaningful to them.” - John Hagel “I believe we also all have a hunger for hope. I challenge people. None of us want to live in fear. We want to live in hope and excitement.” - John Hagel “Most of us just want to be told what to do and get the security of income. I believe we all have the potential and need for passion.” - John Hagel Resources Mentioned: Books: The Journey Beyond Fear Links: Beyond our Edge Connect with John on LinkedIn, Twitter, and Instagram. Make sure you check out https://www.johnhagel.com/ to know more about his books and story! Conspiracy of Goodness Links: The Goodness Exchange https://goodness-exchange.com/ Sign Up To Be a Member! https://goodness-exchange.com/membership/ Goodness Exchange Social Media Links: Instagram https://www.instagram.com/goodness_exchange/ Facebook https://www.facebook.com/exchangegoodness Twitter https://twitter.com/goodnessxchange LinkedIn https://www.linkedin.com/company/goodness-exchange/ YouTube https://www.youtube.com/channel/UCjBu-Bo4CG6V7PGq8QOANEg

Intensifying competition, accelerating change, extreme disruptive events. A combination of these elements are leading to a global shift to living in constant fear and uncertainty. But John Hagel says you can cultivate emotions that motivate you to move beyond this fear. John is a leading strategy thinker who has worked at McKinsey, and was most recently at Deloitte where he founded and is now emeritus chair of The Center for the Edge.In addition to his very generous blog posts, John is also the author of many, many books, including The Power of Pull: How Small Moves, Smartly Made, Can Set Big Things in Motion, The Only Sustainable Edge: Why Business Strategy Depends On Productive Friction And Dynamic Specialization and his most recent and most personal book The Journey Beyond Fear: Leverage the Three Pillars of Positivity to Build Your Success.John joins Greg to discuss the evolution of his insights, fear and uncertainty, personal narratives, and cultivating passionate explorers.Episode Quotes:What are some reasons for the “big shift”:One of the key elements of this big shift is what I described as mounting performance pressure on all of us. As individuals and as institutions. The pressure takes many different forms. Some of it is intensifying competition on a global scale. Competitions intensifying, not just for companies, but for individuals. I mean, more and more people I talk to are worried that their jobs are going to be taken by robots. They're competing with technology, or they're competing with people from lower income countries who could do their job. So there's a lot of intensifying competition. What are the damaging effects of this fear?:One impact of fear is it shrinks our time horizon. If we're really afraid, all we can do is focus on the moment. We can't spend time looking ahead, that's a distraction. If we just shrink our time horizons, we end up in a win/lose view of the world. If it's just about today, the resources are a given.The only question is who's going to get them, me or you, win/lose. There's no win-win here. And it leads to erosion of trust. Because you may seem like a nice person, but at the end of the day I know only one of us is going to get these resources so I can't afford to trust you. And you become more risk averse.How can we use personal narratives to grow?:When you talk to psychologists about personal narratives, what they mean is what's the story of your life? Look back, and how did you get to where you are today? And it stops with today.My view of personal narratives is that it's about the future, not about the past. When you look ahead, what is really the biggest motivator for you? Is it a threat or an opportunity? And if it's one or the other, what kind of threat or what kind of opportunity? And then step back and reflect is this really what's gonna motivate me to accomplish as much as I could. And so it's looking ahead and articulating, expressing that narrative.Show Links:Guest Profile:John Hagel's WebsiteJohn Hagel on TwitterJohn Hangel on LinkedinJohn Hagel on TEDxWestlakeJohn Hagel Speaker's ProfileHis work:The Journey Beyond Fear: Leverage the Three Pillars of Positivity to Build Your Success The Power of Pull: How Small Moves, Smartly Made, Can Set Big Things in MotionThe Only Sustainable Edge: Why Business Strategy Depends On Productive Friction And Dynamic SpecializationOut of The Box: Strategies for Achieving Profits Today and Growth Tomorrow Through Web Services

In this episode of Partnering Leadership, Mahan Tavakoli speaks with Gary Bolles, chair for the Future of Work for Singularity University, co-founder of eParachute.com, and author of The Next Rules of Work. Gary Bolles shares how his father's career advice book What Color Is Your Parachute impacted his early life and how he has gone through continual reinvention while guiding leaders through ongoing disruption. Gary Bolles also shares insights from his book The Next Rules of Work. Some highlights:- How Gary Bolles father's book What Color Is Your Parachute impacted his life- The ‘leader's dilemma,' how it manifests in times of disruptive change, and how to overcome it- Gary Bolles on how to foster a growth mindset within an organization- Embracing change and promoting diversity in organizations- What flex skills are and their importance in the future of work- Gary Bolles on the future of leadership and work- A framework for leaders in leading their teams and organizations forward Mentioned:-Richard Nelson Bolles, Gary Bolles' father and author of What Color Is Your Parachute?-Jeffrey S. Moore, university teacher, and researcher-John Hagel, author-Carol Dweck, psychologist and author-Sidney Fine, professor, and author-Vint Cerf, developer and internet pioneer-Esther Wojcicki, author of Moonshots in Education-The Five Temptations of a CEO by Patrick Lencioni Connect with Gary Bolles:The Next Rules of Work on AmazonGary Bolles' WebsiteFuture of Work on Singularity Hub WebsiteeParachute WebsiteGary Bolles on LinkedInGary Bolles on Twitter Connect with Mahan Tavakoli:MahanTavakoli.com More information and resources available at the Partnering Leadership Podcast website: PartneringLeadership.com 

Even before the global pandemic struck, many organizations and their leaders were limiting themselves to a short-term view at the expense of achieving any of their long-term goals. So how do leaders move past the current and persistent short-termism that's often driven by a fear-based mindset, and instead embrace a more long-term, hopeful view for what the future might bring? That's focus of my conversation with renowned business strategist John Hagel. Over the past 40 years that John has worked in Silicon Valley, John has been a successful entrepreneur, a senior executive at Atari, the founder and leader of the Deloitte Center for the Edge, not to mention also being the co-chair of the Global Future Council on the Future of Platforms and Systems at the World Economic Forum. John's writings have been published in many respected publications, including The Economist, Fortune, Forbes, The New York Times, and the Harvard Business Review to name but a few. He's also the author of eight books, including his latest “The Journey Beyond Fear: Leverage The Three Pillars of Positivity To Build Your Success”*, which I sit down with John to speak about in this episode. Over the course of this episode, John and I speak about: Why the personal narrative we create for ourselves about what we want to achieve needs to have an outward focus on what matters to those around us.How an institution's narrative is different from its stated purpose, and how leaders can go about creating one.The kind of passion leaders should be encouraging to drive success.Why we need to rethink our understanding and approach to learning if we are to fuel innovation and growth. It's a thought-provoking conversation with someone who's been on the forefront of looking ahead at what the future might bring, so I hope you'll check this episode out. And as always, if you enjoyed this or past episodes and you haven't already done so, I'd like to ask you a favour in rating and reviewing my leadership podcast on your favourite streaming service. https://open.spotify.com/episode/4gqBjfVDr5iumPuxPlDSxg Noteworthy links: Buy John's book "The Journey Beyond Fear" on Amazon.*Learn more about John's work: johnhagel.com. *sponsored link that helps to support this podcast. As an Amazon Associate I earn from qualifying purchases.

Even before the global pandemic struck, many organizations and their leaders were limiting themselves to a short-term view at the expense of achieving any of their long-term goals. So how do leaders move past the current and persistent short-termism that's often driven by a fear-based mindset, and instead embrace a more long-term, hopeful view for what the future might bring? That's focus of my conversation with renowned business strategist John Hagel. Over the past 40 years that John has worked in Silicon Valley, John has been a successful entrepreneur, a senior executive at Atari, the founder and leader of the Deloitte Center for the Edge, not to mention also being the co-chair of the Global Future Council on the Future of Platforms and Systems at the World Economic Forum. John's writings have been published in many respected publications, including The Economist, Fortune, Forbes, The New York Times, and the Harvard Business Review to name but a few. He's also the author of eight books, including his latest “The Journey Beyond Fear: Leverage The Three Pillars of Positivity To Build Your Success”*, which I sit down with John to speak about in this episode. Over the course of this episode, John and I speak about: Why the personal narrative we create for ourselves about what we want to achieve needs to have an outward focus on what matters to those around us.How an institution's narrative is different from its stated purpose, and how leaders can go about creating one.The kind of passion leaders should be encouraging to drive success.Why we need to rethink our understanding and approach to learning if we are to fuel innovation and growth. It's a thought-provoking conversation with someone who's been on the forefront of looking ahead at what the future might bring, so I hope you'll check this episode out. And as always, if you enjoyed this or past episodes and you haven't already done so, I'd like to ask you a favour in rating and reviewing my leadership podcast on your favourite streaming service. Noteworthy links: Buy John's book "The Journey Beyond Fear" on Amazon.*Learn more about John's work: johnhagel.com. *sponsored link that helps to support this podcast. As an Amazon Associate I earn from qualifying purchases.

"Estou falando sobre a aprendizagem na forma de criar novos conhecimentos, confrontando situações que nunca foram vistas antes e desenvolvendo novas abordagens para criar valor. Esse tipo de aprendizado ocorre no ambiente de trabalho na linha de frente. É aprender por meio da ação, não apenas sentar e ler livros ou ter grandes pensamentos novos." Esse é um trecho de um texto que recebi de autoria de John Hagel e traduz de forma precisa minha interpretação pessoal sobre aprendizado que gera ação. É o tema de meu áudio de hoje. Espero que goste! Gestão Escalável Contatos: Instagram | Plataforma gratuita Gestão do Amanhã | Site | Newsletter Edição: Senhor A #podcast #gestão

➡️ Like The Show? Leave A Rating: https://ratethispodcast.com/successstory ➡️ About The Guest John Hagel has spent over 40 years in Silicon Valley and has experience as a management consultant, entrepreneur, speaker and author. He has recently retired from Deloitte and founded a new company, Beyond our Edge, LLC, that works with companies and people who are seeking to anticipate the future and achieve much greater impact. He has also worked with McKinsey & Co. and Boston Consulting Group. In addition to his new book, John is the author of 7 books, including The Power of Pull, Net Gain, Net Worth, Out of the Box and The Only Sustainable Edge. He is widely published and quoted in major business outlets including The Economist, Fortune, Forbes, Business Week, Financial Times, and Wall Street Journal, as well as general media like the New York Times, NBC and BBC ➡️ Talking Points 11:24 - Why do we have so much fear? 13:26 - Reshaping the global economy and society. 23:58 - A culture of fear. 27:31 - The importance of personal & corporate narratives. 33:58 - Harnessing passion. 39:23 - Using platforms for personal growth. 48:28 - Optimizing for happiness. ➡️ Show Links https://twitter.com/jhagel https://www.linkedin.com/in/jhagel/ ➡️ Podcast Sponsors 1. Better Help —Virtual Therapy & Mental Wellness betterhelp.com/scottclary — 10% Off First Month 2. Laika — Compliance Tools & Software https://heylaika.com/success (20% Off) 3. Hubspot Podcast Network https://hubspot.com/podcastnetwork

“I don't believe we're ever going to eliminate the fear, but we're going to move forward in spite of the fear.” How can we address the fear that is holding us back in our careers and in life? Today's guest is John Hagel III, the founder of Beyond Our Edge, where he works with companies and people to achieve great impact. John is also the author of eight books, including his most recent, incredible book, The Journey Beyond Fear. John shares how passion and motivation always helps move anyone away from fear and towards great success. Enjoy this episode of #TheKaraGoldinShow Enjoying this episode of #TheKaraGoldinShow? Let Kara know by clicking on the links below and sending her a quick shout-out on social or reach out to Kara Goldin directly at Kara@drinkhint.com Follow Kara Goldin on Linkedin: https://www.linkedin.com/in/karagoldin/ Follow Kara Goldin on Instagram: https://www.instagram.com/karagoldin/ Follow Kara Goldin on Twitter: https://twitter.com/karagoldin Follow Kara Goldin on Facebook: https://www.facebook.com/KaraGoldin/ Check out our website to view show notes: https://karagoldin.com/podcast/196 List of links to resources mentioned in episode, suggested reading & social media handles: Website: https://www.johnhagel.com Linkedin: https://www.linkedin.com/in/jhagel/ Twitter: https://twitter.com/jhagel Facebook: https://www.facebook.com/johnhagel Blog: https://www.johnhagel.com/blog/ John's Latest Book, The Journey Beyond Fear: https://www.johnhagel.com/book-the-journey-beyond-fear-by-john-hagel-iii/

After 40 years in Silicon Valley writing and consulting on innovation and technology, John Hagel's 8thundertakes the most dominant emotion on the planet in his book Journey Beyond Fear. Learn how senior living operators can tap into endless opportunities by pushing past the limitations of fear to change and innovate. About John John is a management consultant, entrepreneur, speaker, and author. He is driven by a desire to help individuals and institutions around the world increase their impact in a rapidly changing world. After recently retiring from Deloitte as a partner, he founded a new company, Beyond Our Edge, LLC, that works with companies and people who are seeking to anticipate the future and magnify their impact. While at Deloitte, John was the founder and chairman of the Silicon Valley-based Deloitte Center for the Edge, focusing on identifying emerging business opportunities that are not yet on the CEO's agenda. Before joining Deloitte, John was an independent consultant and writer and prior to that was a principal at McKinsey & Company and a leader of their Strategy Practice as well as the founder of their E-Commerce Practice. John has served as senior vice president of strategy at Atari, Inc., and is the founder of two Silicon Valley startups. John is also a faculty member at Singularity University where he gives frequent talks on the mounting performance pressure created by digital technology and promising approaches to help traditional companies make the transition from a linear to an exponential world. He is also on the Board of Trustees at the Santa Fe Institute, an organization that conducts leading edge research on complex adaptive systems. He has also led a number of initiatives regarding business transformation with the World Economic Forum. Key Takeaways The emotion of fear is completely understandable given the paradox of the Big Shift. Exponentially expanding opportunity creates mounting performance pressure as it intensifies competition and accelerates the pace of change. The three pillars of overcoming fear are narrative, passion, and platforms: Stories and narratives are different. Stories are self-contained, have a beginning, middle and end, and are not about you. A narrative is open-ended; there is no resolution. A personal narrative is a catalyst in the journey beyond fear. Passion is a common element in extreme performance improvement—The Passion of The Explorer is fuel. Learning platforms require action and people acting together. Hagel's “zoom in zoom out” approach overcomes fear by focusing on short-term action that accelerates movement for longer-term opportunity. Find an edge to your existing business rather than changing the existing core and scale to the point where it could become the new core of your business. Moving beyond the limitations of fear is less about strategy and more about psychology because the “antibodies” that exists in large institutions are resistant to change. There is an opportunity for senior living operators to become trusted advisors. Greater value leads to greater access.

My Friday Fireside chat guest, John Hagel, was looking around corners before I even stumbled across the concept. In this short clip from our longer conversation, John explains how, in the early days of the Internet, he saw massive opportunities in creating virtual communities on-line and also to create “infomediaries” who would guarantee a fair exchange of value in return for access to people's personal information. Featured in his books from the 90's “Net Gain” and “Net Worth,” these are two ideas that remain huge opportunities even today as we struggle to reckon with what the digital revolution means for our lives. If you have five minutes, have a watch – always so interesting to learn the history of things that we take for granted today. --- Send in a voice message: https://anchor.fm/thoughtsparksritamcgrath/message

The Iowa Idea: John Hagel “I've always been attracted to edges.” In this episode Iowa Idea Podcast, I'm joined by John Hagel. John is an author, strategist, management consultant and entrepreneur with more than 40 years' experience. After retiring as a partner from Deloitte, he released his latest book, The Journey Beyond Fear, that addresses […]

Timothy speaks to John Hagel, author of The Journey Beyond Fear: Leverage the Three Pillars of Positivity to Build Your Success, about a unique formula for conquering your fear. In addition to his new book, John is the author of 7 books, including The Power of Pull, Net Gain, Net Worth, Out of the Box, and The Only Sustainable Edge. He is widely published and quoted in major business outlets including The Economist, Fortune, Forbes, Business Week, Financial Times, and the Wall Street Journal, as well as general media like the New York Times, NBC and BBC. cliffcentral.com

Timothy speaks to John Hagel, author of The Journey Beyond Fear: Leverage the Three Pillars of Positivity to Build Your Success, about a unique formula for conquering your fear. In addition to his new book, John is the author of 7 books, including The Power of Pull, Net Gain, Net Worth, Out of the Box, and The Only Sustainable Edge. He is widely published and quoted in major business outlets including The Economist, Fortune, Forbes, Business Week, Financial Times, and the Wall Street Journal, as well as general media like the New York Times, NBC and BBC. cliffcentral.com

John Hagel has had a prosperous 40-year career in the Silicon Valley world. Through it, he's learned firsthand how quickly things can change, and how easy it is for companies to fall behind when they lose sight of this.John has experience as a management consultant, author, speaker, and entrepreneur. As a partner from McKinsey & Company, he helped open up their Silicon Valley office and launched two new practices as a partner at Deloitte and established the Center for the Edge after recently retiring. He recently published his new book The Journey Beyond Fear that addresses the psychology of change, which will be accompanied by a series of programs to help people navigate through change and many levels. John is also a faculty member at Singularity University, where he speaks on the mounting performance pressure created by digital technology and promising approaches to help traditional companies make the transition from a linear to an exponential world. John has several bestselling books under his name, including, Net Gain, Net Worth, Out of The Box, and The Only Sustainable Edge and is widely published in major business publications, including The Economist, Fortune, Forbes, Financial Times, and Wall Street Journal among many others. He has won two awards from Harvard Business Review for best article and has been recognized as an industry thought leader by a variety of publications and institutions, including the World Economic Forum and Businessweek.In this episode, John shares two of his most important concepts, "zoom out, zoom in," and "scaling from the edge." Each will transform the mental model by which you think about strategy. He argues that we are indeed facing a big shift in business. He'll also unpack insights from his latest book, The journey Beyond Fear, which in the words of Dan Pink shows "how to move past fear to improve performance and deepen meeting."__________________________________________________________________________________________"If you zoom out 10 to 20 years—and you understand exponential change—and you think you're going to be the same business that you are today, go back to the table. You haven't figured out what makes leaders out of their comfort zone."-John Hagel__________________________________________________________________________________________Episode Timeline:00:00—Introducing John Hagel + The topic of today's episode2:33—If you really know me, you know that...3:20—What is your definition of strategy?4:23—What got you interested in strategy?5:08—What are your big strategic ideas that people have adopted?5:36—"Zoom out, Zoom in" explained8:45—More on "Scaling from the Edge"10:55—What are you seeing now that is changing the way organizations need to strategize or lead or function?12:25—How fear drives people15:17—The "Passion of the Explorer" concept17:20—What has been the most impactful piece of advice you've received?18:45—What are you working on now?__________________________________________________________________________________________

John Hagel has had a prosperous 40-year career in the Silicon Valley world. Through it, he's learned firsthand how quickly things can change, and how easy it is for companies to fall behind when they lose sight of this.John has experience as a management consultant, author, speaker, and entrepreneur. As a partner from McKinsey & Company, he helped open up their Silicon Valley office and launched two new practices as a partner at Deloitte and established the Center for the Edge after recently retiring. He recently published his new book The Journey Beyond Fear that addresses the psychology of change, which will be accompanied by a series of programs to help people navigate through change and many levels. John is also a faculty member at Singularity University, where he speaks on the mounting performance pressure created by digital technology and promising approaches to help traditional companies make the transition from a linear to an exponential world. John has several bestselling books under his name, including, Net Gain, Net Worth, Out of The Box, and The Only Sustainable Edge and is widely published in major business publications, including The Economist, Fortune, Forbes, Financial Times, and Wall Street Journal among many others. He has won two awards from Harvard Business Review for best article and has been recognized as an industry thought leader by a variety of publications and institutions, including the World Economic Forum and Businessweek.In this episode, John shares two of his most important concepts, "zoom out, zoom in," and "scaling from the edge." Each will transform the mental model by which you think about strategy. He argues that we are indeed facing a big shift in business. He'll also unpack insights from his latest book, The journey Beyond Fear, which in the words of Dan Pink shows "how to move past fear to improve performance and deepen meeting."__________________________________________________________________________________________"If you zoom out 10 to 20 years—and you understand exponential change—and you think you're going to be the same business that you are today, go back to the table. You haven't figured out what makes leaders out of their comfort zone."-John Hagel__________________________________________________________________________________________Episode Timeline:00:00—Introducing John Hagel + The topic of today's episode2:33—If you really know me, you know that...3:20—What is your definition of strategy?4:23—What got you interested in strategy?5:08—What are your big strategic ideas that people have adopted?5:36—"Zoom out, Zoom in" explained8:45—More on "Scaling from the Edge"10:55—What are you seeing now that is changing the way organizations need to strategize or lead or function?12:25—How fear drives people15:17—The "Passion of the Explorer" concept17:20—What has been the most impactful piece of advice you've received?18:45—What are you working on now?__________________________________________________________________________________________

Hey flow fanatics, on this episode of the High Flow Lifestyle podcast we go deep on passion versus flow and exploring your curiosities that can lead to passion as a flow trigger.Differences Between Passion and FlowDr. John Hagel, the cofounder of Deloitte consulting's Center for the edge, describes how he sees the differences between passion and flow:Flow describes an “optimal experience,” which is frequently felt by those pursuing their passion. When someone is in flow, they concentrate deeply on “the moment,” caught up in the pleasure and challenge of an immediate task; they clear their minds of all else.Both flow and passion welcome this state because it offers intrinsic satisfaction and enjoyment in our everyday lives. However, the differences become apparent as soon as one moves beyond the moment itself and attempts to identify the factors that lead up to “optimal experience.”...

Our host, Nicole Cacal, chats with John Hagel – a prolific author, member of the Forbes Ignite Advisory Board, and formerly Founder and Co-Chairman of Deloitte's Center for the Edge. Nicole and John's wide-ranging conversation touches on scalable learning, personal narratives, and transforming fear into hope in a world of mounting performance pressure.This episode is presented by Forbes Ignitewith production by Due South Media©2020 Forbes Ignite

Boardroom Innovation – Making sense of the changing global business landscape ‍ Join Dean DeBiase and Silicon Valley veteran, author and co-chairman of Deloitte's Center for the Edge, John Hagel, as they explore emerging business opportunities that are not on enough CEO agendas... and also discuss John's provocative book, The Power of Pull. --- Send in a voice message: https://anchor.fm/rebootchronicles/message

In this Boundaryless Conversation, we talk with Bill Fischer, Professor of Innovation Management at IMD Business School in Lausanne. Bill co-founded and co-directs the IMD program on Driving Strategic Innovation, in cooperation with the Sloan School of Management at MIT and also authors a regular column for Forbes.com entitled “The Ideas Business”.  Together with Bill, we're exploring how incumbent organizations are likely to respond to pressures like plummeting transaction costs and the need to extend their organizational models across boundaries, digging into the cultural, organizational and leadership resistance that this transformation may encounter.   We talk quite a lot about Haier Group, a world-leading pioneer embracing a culture of entrepreneurship and ecosystem enablement. If you're interested in learning more about this case, here are two opportunities for you: > A Webinar on the Haier Story hosted on 29th of April, offering an introductory discussion on Haier's Group's organizational approach Rendanheyi. Sign up here or follow the live streaming on the Boundaryless YouTube channel.  > An upcoming Haier Certified 3 Half Day online course that Bill Fischer and Simone Cicero will facilitate online on June 16-17-18   Here are some important links from the conversation: More about the Haier model:  > William A. Fischer, Umberto Lago and Fang Liu: Reinventing Giants: https://www.imd.org/research-knowledge/books/reinventing-giants/  > William A. Fische: How Haier gives insights into China's radical transformation - From autarky to everywhere, https://www.imd.org/research-knowledge/articles/how-haier-gives-insights-into-chinas-radical-transformation/  > Simone's take on the PDT blog: “An Entrepreneurial, Ecosystem Enabling Organization - What's emerging from understanding Haier Group”, https://stories.platformdesigntoolkit.com/an-entrepreneurial-ecosystem-enabling-organization-c35eaf5acd9c > Corporate Rebels: “RenDanHeYi: The Organizational Model Defining The Future Of Work?” https://corporate-rebels.com/rendanheyi-forum/   Stuff mentioned in the conversation: > Charlie Fine, “Nail it, Scale it, Sail it”, https://www.jungle-mountain-ocean.com/about  > Oticon hearing aid company in Denmark, https://www.oticon.com/ > Jos de Blok, founder of the nurse-led organisation Buurztorg: https://www.buurtzorg.com/about-us/history/ > Stora Enso, the Finish company with roots in the 14th century: https://www.storaenso.com/  > ABB, https://new.abb.com/ > John Hagel's writings on Edge Perspectives, on ideas of scalable learning and the difference between the scalable economy of scalable efficiency, https://edgeperspectives.typepad.com/edge_perspectives/ > Andy Boynton, Bill Fischer, William Bole, The Idea Hunter: How to Find the Best Ideas and Make them Happen, https://www.goodreads.com/book/show/10553258-the-idea-hunter    Music by liosound.Recorded on March 30th 2020

One of the great privileges of our unique network is that we have access to some of the most eminent former partners like Kevin Coyne and Bill Matassoni. We adopt their insights when designing our case training and strategy training programs. Our goal at Firmsconsulting is to allow our members access to the partners from whom we seek advise.  This is an exclusive interview that Bill Matassoni recently had with Firmsconsulting where he shared some counter-intuitive concepts you will not hear anywhere else. Bill Matassoni was the partner who was involved in developing and implementing the McKinsey philosophy that helped the firm pull ahead of BCG in the 1980s and 1990s. He was thereafter the partner who led BCG's efforts to overtake McKinsey. This insightful, inspiring and counter intuitive podcast explains the steps McKinsey took in the 1980s to reposition the firm. Planning is meaningless unless you know what to plan. You need a point of differentiation and you need to consistently drive that difference. Competitive advantage is wrong to pursue. You need to look for comparative advantage.  See if you can extract those lessons from this podcast. Bill Matassoni started his career in management consulting in 1980 when he joined McKinsey & Company. He was a partner there for almost 20 years, focusing on the branding of professional services. He was responsible for building McKinsey's reputation and protecting its brand, which included publishing the McKinsey Quarterly. In doing so he worked closely with many of his colleagues worldwide including Tom Peters, Jon Katzenbach, Kenichi Ohmai, John Sawhill, John Stucky, and John Hagel. He was also responsible for much of McKinsey's internal communications. This included the creation of McKinsey's systems to manage and disseminate its practice knowledge. These efforts are described in an HBR case study. He left McKinsey to join Mitchell Madison Group, a strategy consulting firm he helped to take public through its sale to USWeb/CKS in 1999. He then joined The Boston Consulting Group, where he headed for over five years a group responsible for innovation, marketing and communications. As at McKinsey, Bill Matassoni worked closely with several of BCG's thought leaders — George Stalk, Michael Silverstein, Philip Evans, Yves Morieux, Hal Sirkin and others — to develop their ideas and turn them into consulting assignments. Bill Matassoni retired from BCG a few years ago and founded The Glass House Group, a consulting firm that helps professional service firms with branding and marketing issues. At one of his clients, Tapestry Networks, Bill has become a senior advisor.  Bill Matassoni is a graduate of Phillips Andover (1964), Harvard College (B.A. Literature, 1968) and Harvard Business School (M.B.A., 1975). For many years Bill Matassoni was on the board of trustees of United Way of America and United Way International. He is now on the board of trustees of First Book and a senior advisor to Ashoka, an organization that invests in social entrepreneurs. He is also on the Board of Advisors of The Demand Institute, a non-profit funded by The Conference Board and Nielsen. He remains interested in the management and marketing of professional services firms, social marketing and healthcare reform. If you have never had the opportunity to meet Marvin Bower, and that would apply to most of McKinsey's current partners, Bill's thinking is the second best thing to have access to. In this wide ranging interview, Bill Matassoni and I discuss the following about the strategy, culture, values, mistakes and problems of McKinsey and BCG:  McKinsey & Co. How a partner's background shapes his or her viewpoint The old influence of HBR on a consulting brand's position Bill's unconventional path into McKinsey and BCG Managing versus inspiring other senior partners Working with senior partners from McKinsey like Ron Daniels, Fred Gluck, Herb Ensinger, Kenichi Ohmae, Tom Peters, Bob Waterman, Lowell Bryan, Tom Steiner and Marvin Bower Insightful new anecdotes and stories not published before How to get partners to build a firm's position and knowledge Competitive advantage in management consulting The problem with trying to position a firm as a consulting firm McKinsey problems in recent times and lack of differentiation Why strategy is less analytic than it seems WSJ vs. The Economist vs. HBR for eminence The Fortune Magazine story that changed McKinsey's profile What is McKinsey's point of differentiation - it is not analytics or strategy How to build a leadership factory Why all the books about McKinsey, like "The Firm", completely miss the mark Anecdotes about Marvin Bower Using actions to build principles versus using principles to build actions The problem with marketing in consulting How McKinsey really makes decisions and tests them aka how to know when you are junior How to bring about change in traditional businesses with deep histories BCG The difference between BCG and McKinsey BCG's strengths and weaknesses What is BCG's culture How positioning drives operational decisions Managing practice meetings And much, much more. If you found this piece interesting, please post comments and questions. We will be interviewing other very senior ex-partners of McKinsey and BCG, and will use these comments as an input for future interviews. We also use comments and social shares to determine if a series should be pursued. If you would like us to interview another BCG or McKinsey ex-partner, corporate executive or renowned athlete please let us know. Hope you enjoyed it.  Michael