Podcasts about Homeserve

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Best podcasts about Homeserve

Latest podcast episodes about Homeserve

The Disruptive Entrepreneur
8 Secrets to Building a Billion Pound Business with Richard Harpin

The Disruptive Entrepreneur

Play Episode Listen Later Mar 9, 2025 45:10


Take the survey now: https://docs.google.com/forms/d/1iHRZvOly_Q7aprlQBF7n38y0EjgvnHw2OdYII8yQElc/edit?ts=670d0111 Join Rob as he interviews Richard Harpin, who built and sold his company HomeServe for a staggering £4.1 billion. Richard shares his eight secrets to building a successful business, discusses his current passion for helping mid-sized companies scale up and explains why he's investing £200 million of his own money into promising businesses. Richard Harpin REVEALS: How he started HomeServe with £50,000 of life savings How he nearly went bankrupt His key secret, to copy and pivot, finding successful business models and improving upon them He has always been entrepreneurial, starting by breeding rabbits at age 5, becoming "Ricardo the magician" at age 9 and establishing about six businesses before founding HomeServe at age 20. Why Richard is focused on helping the UK's 168,000 mid sized businesses scale up Why Britain lacks support for companies transitioning from startup to large enterprise. Why businesses need revolution at the start but should focus on constant evolution as they grow BEST MOMENTS "I think the UK is the best place to run a global business. I think it's a great place for entrepreneurs to start a business... The only issue is, as a country, we're not that good at scale-ups." "I did [pay a big load of tax when selling the company] and I was happy to pay it because capital gains tax is at a reasonable level. I don't believe in all these entrepreneurs that sell up and move to Jersey or Monaco." "We're taught at school that copying homework is bad. We might get expelled for it. In business, I think copying is good." "Disruption is what you do at the start of your business when you're inventing the model... But once you've done it, don't disrupt twice. That is dangerous. Just keep evolving that model." VALUABLE RESOURCES https://robmoore.com/ bit.ly/Robsupporter https://robmoore.com/podbooks rob.team Episode Sponsor - AG1 Claim your exclusive offer of AG1 at the link below drinkag1.com/disruptors ABOUT THE HOST Rob Moore is an author of 9 business books, 5 UK bestsellers, holds 3 world records for public speaking, entrepreneur, property investor, and property educator. Author of the global bestseller “Life Leverage” Host of UK’s No.1 business podcast “The Disruptive Entrepreneur” “If you don't risk anything, you risk everything” CONTACT METHOD Rob’s official website: https://robmoore.com/ Facebook: https://www.facebook.com/robmooreprogressive/?ref=br_rs LinkedIn: https://uk.linkedin.com/in/robmoore1979 See omnystudio.com/listener for privacy information.disruptive, disruptors, entreprenuer, business, social media, marketing, money, growth, scale, scale up, risk, property: http://www.robmoore.com

Buy and Build
Ep 94: From Startup Struggles to £5 Billion Exit: Jeremy Middleton's Entrepreneurial Journey

Buy and Build

Play Episode Listen Later Jan 30, 2025 49:07


In this episode of Buy & Build, we sit down with Jeremy Middleton, co-founder of HomeServe, who later exited and is now CEO of Middleton Enterprises, his family investment office. We dive into his journey from corporate life at Procter & Gamble to building a FTSE 100 business and leading it to a £5 billion exit. Jeremy shares the pivotal moments that shaped his career, including the hard lessons of early entrepreneurship, how he and his co-founder pivoted a failing business into a national success, and his contrarian take on acquisitions. Now, as an investor, he reveals what he looks for in scalable businesses, his founder-friendly investment approach, and why cash flow is king. Whether you're an entrepreneur, investor, or just fascinated by the business of building companies, this episode is packed with raw insights and hard-earned wisdom. Check out the Middleton Enterprises website: https://middletonenterprises.com/ for more on thier investment criteria.  -- There are still seats available for the next Buy and Build Acquisition Accelerator in just over a week's time. Check out: https://www.buyandbuildaccelerator.com/ to learn more.

Jimmy's Jobs of the Future
Richard Harpin's 8 Secrets to Become a Billionaire

Jimmy's Jobs of the Future

Play Episode Listen Later Jan 28, 2025 66:51


How Richard Harpin Built a Billion Pound Business: 8 Secrets to Success | Jimmy's Jobs of the Future Join us in this fascinating interview with Richard Harpin, the mastermind behind the multi-billion pound success of HomeServe. Richard shares his secrets to building a billion-pound business, from the importance of constant learning and low ego to the benefits of copying and evolving business models. He discusses his investment philosophy, the traits he looks for in entrepreneurs, and his transition from CEO to chairman. Don't miss his insights on inspiring others, creating effective peer-to-peer learning environments, and building a personal brand. Plus, learn about his recent venture with Business Leader and his views on the current business climate in the UK. 00:00 Introduction to Richard Harpin's Success 01:28 The Importance of Constant Learning 03:46 Inspiring the Next Generation of Entrepreneurs 08:14 Transitioning from CEO to Chairman 09:20 The Decision to Sell Homeserve 20:15 Building a Personal Brand 28:16 The Role of Persistence in Entrepreneurship 30:52 Investing in Future Business Leaders 35:09 Harvard Business Review Aspirations 35:22 Early Career at Procter & Gamble 36:32 The Importance of Peer-to-Peer Learning 37:53 Criteria for Joining Business Leader 38:46 Doubling Large Companies in the UK 39:59 Business Leader Membership Guarantee 40:35 Under the Bonnet: Brewdog's Success 42:06 Graham Riddick's Podcast Acquisition 42:50 State of British Business and Government 45:13 Mobilizing Business Voices 46:54 Challenges for Mid-Sized Companies 49:54 The Role of Media in Business Education 52:40 Successful Business Models and Investments 56:01 Podcast Recommendations and Insights 58:29 Secrets to a Billion Pound Business 01:04:55 Future Career Advice for Graduates ********** Follow us on socials! Instagram: instagram.com/jimmysjobs Tiktok: tiktok.com/@jimmysjobsofthefuture Twitter / X: twitter.com/JimmyM Linkedin: linkedin.com/in/jimmy-mcloughlin-obe/ Want to come on the show? hello@jobsofthefuture.co Sponsor the show or Partner with us: sunny@jobsofthefuture.co Credits: Host / Exec Producer: Jimmy McLoughlin OBE Producer: Sunny Winter Editor: Sunny Winter Learn more about your ad choices. Visit podcastchoices.com/adchoices

The Small Business Sessions
Richard Harpin: The founder who sold his business for £4 billion

The Small Business Sessions

Play Episode Listen Later Jan 8, 2025 33:46


The Small Business Sessions, Enterprise Nation's podcast, is back for a eighth exciting series of inspiring entrepreneurial stories and expert business tips! The podcast is powered by the business.connected online training programme and our partners Vodafone Business, Constant Contact, JP Morgan and Dropbox.Joining freelance journalist Dan Martin for the first episode in the new series is entrepreneur and investor Richard Harpin.Richard is best known as founder of home assistance company, HomeServe, but his entrepreneurial journey began at an early age. That included selling rabbits at age 6, and running a fishing fly-tie company, which earnt him enough for the deposit on his first house.Richard grew HomeServe into a FTSE 100 listed business, with thousands of employees serving millions of customers around the world. In 2023 he sold it to Brookfield Asset Management for £4.1 billion.Richard has stayed on as chair of HomeServe EMEA. He also invests in other entrepreneurs via Growth Partner and in 2023, he acquired Business Leader, a platform and membership community supporting mid-sized firms.With Richard's huge entrepreneurial experience, this is a podcast you don't want to miss!-----The business.connected hub is a free online training programme of workshops, webinars and e-learning modules designed to help businesses go digital and adopt new technology.To find out more, go to www.enterprisenation.com/businessconnectedFor a free one-to-one consultation with an expert business adviser from Vodafone's V-Hub, visit www.vodafone.co.uk/business/sme-business/small-business-advice/personal-adviceTo listen to previous podcast episodes, go to www.enterprisenation.com/podcast

The Disruptive Entrepreneur
8 Secrets to Create a Billion Pound Business with Richard Harpin

The Disruptive Entrepreneur

Play Episode Listen Later Dec 2, 2024 42:40


Take the survey now: https://docs.google.com/forms/d/1iHRZvOly_Q7aprlQBF7n38y0EjgvnHw2OdYII8yQElc/edit?ts=670d0111 Rob talks with Richard Harpin, who recently sold HomeServe for £4.1 billion. Richard reflects on his entrepreneurial beginnings at just 5 years old and discusses his current goal of investing £200 million to help medium-sized businesses grow. He shares his thoughts on business and entrepreneurship, including his unconventional perspectives on university education and the effectiveness of paper marketing. Richard also reveals his 8 secrets to creating a billion pound business and offers his views on how mirroring successful business models can lead to personal success. Richard Harpin REVEALS: How he built six businesses by age 20 How he grew HomeServe from £50,000 life savings to 8.5 million members Why he advocates a "copy and pivot" strategy in business The three essential entrepreneurial traits: courage (making bold decisions), persistence (determination), and integrity (confronting brutal facts) Why he believes the UK needs fewer university graduates and more apprenticeships Why direct mail marketing is more effective now than 10 years ago BEST MOMENTS "Direct mail shots get a greater share of the doormat today than they did 10 years ago when digital marketing was still in its infancy." "I don't believe in all these entrepreneurs that sell up and move, I was happy to pay my tax and say, this is a great country." "Fail fast. Fail small, learn from it, and then you can go on and make it really big." "I'd be bored if I went on holiday for more than about a month so I want to keep working until the day that I die."   VALUABLE RESOURCES https://robmoore.com/ bit.ly/Robsupporter   https://robmoore.com/podbooks  rob.team Episode Sponsor - AG1 Claim your exclusive offer of AG1 at the link below drinkag1.com/disruptors ABOUT THE HOST Rob Moore is an author of 9 business books, 5 UK bestsellers, holds 3 world records for public speaking, entrepreneur, property investor, and property educator. Author of the global bestseller “Life Leverage” Host of UK's No.1 business podcast “The Disruptive Entrepreneur” “If you don't risk anything, you risk everything”   CONTACT METHOD Rob's official website: https://robmoore.com/  Facebook: https://www.facebook.com/robmooreprogressive/?ref=br_rs LinkedIn: https://uk.linkedin.com/in/robmoore1979   See omnystudio.com/listener for privacy information.disruptive, disruptors, entreprenuer, business, social media, marketing, money, growth, scale, scale up, risk, property: http://www.robmoore.com

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Secret Leaders
8 Business lessons from $5.3bn Entrepreneur - Richard Hapin, Homeserve

Secret Leaders

Play Episode Listen Later Nov 12, 2024 59:52


Richard Harpin turned a simple home repair service into a $5.3 billion empire with Homeserve. Whether you're an aspiring entrepreneur or seasoned business owner, Richard reveals the secrets behind scaling, leadership, and resilience and shares the 8 crucial business lessons that will help you achieve long-term success. Get ready for actionable insights from one of the UK's top entrepreneurs! Learn more about your ad choices. Visit megaphone.fm/adchoices

Mujeres Seguras, un podcast de #RedEWI
T3E08: ¿Dónde están ellas?, con Ana López Seisdedos

Mujeres Seguras, un podcast de #RedEWI

Play Episode Listen Later Sep 26, 2024 35:51


Primer episodio post-vacaciones de “Mujeres Seguras”. El capítulo de hoy se titula “Donde están ellas” y nos acompaña Ana López Seisdedos, Secretaria General en Homeserve, para compartirnos reflexiones sobre la diversidad en nuestro sector. Además, Julia Borque, relaciones institucionales de la Oficina del Parlamento Europeo en España nos habla de la inciativa #DondeEstanEllas, que da título a nuestro episodio de hoy. Y Cristina Garcia de INESE nos presenta el Directorio de Mujeres Expertas de #RedEWI. Puedes suscribirte a nuestro podcast en Spotify, Apple Podcast, Google Podcast, iVoox y seguirnos en nuestra web mujeresseguras.com Y puedes encontrar más información sobre #RedEWI es redewi.inese.es

The Ian King Business Podcast
Oil prices, Inchcape and Hometree

The Ian King Business Podcast

Play Episode Listen Later Apr 15, 2024 18:45


Global oil prices dipped slightly this morning despite rising tensions in the Middle East. Ian's joined by Henry Allen, macro strategist at Deutsche Bank to discuss what it means and the likely impact.International motor dealer Inchcape has sold its UK retail operations for £346 million to the US motor dealer Group 1 Automotive.Plus, as more of us look to decarbonise our homes, Ian speaks to residential energy services company Hometree Group as it takes on market leaders Homeserve and British Gas. The company's chief executive Simon Phelan explains their ambitions.

The Mindful Marketer
“Four Big Customer Growth Unlocks” with HomeServe USA's CMO, Andy Yost

The Mindful Marketer

Play Episode Listen Later Mar 25, 2024 35:46


“Four Big Customer Growth Unlocks” with HomeServe USA's CMO, Andy Yost   There has never been a better time for marketers to lead growth initiatives--yet many are mired in overwhelming and misaligned priorities. That clouds their ability to design new futures and test growth hypotheses.   Hear how Andy Yost is testing and discovering new revenue streams without alienating teams at this 20-year-old brand. HomeServe USA offers nearly 5 million homeowners affordable emergency service plans and protection from expensive and unexpected repairs. We cover simple ways to make trust tangible, building hypotheses, setting clear priorities, picking metrics that matter, and more. You will also hear details on CLIC '24: Digital Innovation Day. This marks our 8th innovation cohort in NYC (May 1-2).   Thank you for being a loyal listener.   A hearty THANK YOU to our superstar production team: Alexander Connolly,  

Handwerk Next
Folge #37 | SHK-Handwerk im Wandel - Erfolg nur noch im Verbund? Mit Thomas Rebel von Homeserve

Handwerk Next

Play Episode Listen Later Feb 11, 2024 43:29


Im Podcast haben wir Thomas Rebel von Homeserve Deutschland zu Gast, einem Unternehmen, das nicht nur international, sondern auch seit einigen Jahren im deutschen Markt aktiv ist. Normalerweise ist Homeserve in anderen Ländern, in denen man sich nicht auf den Handwerker an sich verlassen kann, mit dem üblichen Schutzbrief unterwegs - in Deutschland ist das etwas anders. Im Podcast gibt es einen Einblick in die Internationalen Unterschiede, die Gründe, warum man die Handwerksunternehmen aufkauft und ein Blick in die Zukunft - als Geschäftsführer von Homeserve.

Subscriptions: Scaled - A podcast about subscription businesses
Payment Processing Fundamentals with Melanie Stout of Optimized Payments and Brian Kehn of HomeServe USA

Subscriptions: Scaled - A podcast about subscription businesses

Play Episode Listen Later Jan 15, 2024 50:57


Join us in a compelling discussion with Brian Kehn, Vice President Operations and Director of Payments at HomeServe USA, and Melanie Stout, Head of Recurring Services at Optimized Payments. We explore essential aspects of subscription payment processing and offer practical insights for businesses in this sector. Key Takeaways:(03:03) The importance of seamless customer experience in subscription billing.(04:49) The necessity of data management for successful billing.(07:30) Advice for startups on outsourcing payment processing.(12:18) Understanding decline codes in payment processing.(17:08) The improvement in approval rates with network tokens.(23:52) How different payment methods affect customer lifecycle and business strategy.(33:26) Insights into the role of fees, and strategies for their management.(42:23) The significance of data analytics in monitoring payment processing performance. Resources Mentioned:Brian Kehn -https://www.linkedin.com/in/brian-kehn-b5a1804/HomeServe USA -https://www.homeserve.com/en-us/Melanie Stout -https://www.linkedin.com/in/melaniestout/Optimized Payments -https://optimizedpayments.com/ Ready to get started with Rebar?Head to rebartechnology.com or email info@rebartechnology.com to schedule a call today.  #SaaS #Subscriptions #SubscriptionBusiness #CustomerChurn #SubscriptionService

Rendez-vous en terre digitale
La facilitation graphique au service de la pédagogie - Bruno Galland

Rendez-vous en terre digitale

Play Episode Listen Later Oct 20, 2023 23:25


Bruno Galland est facilitateur graphique. Il fait partie de l'équipe Talent Management de Homeserve où il conçoit des parcours de formation multimodaux. Il était une fois la facilitation graphique en formation. Dans ce podcast, retrouvez le plaisir et l'efficacité du “fait main” en intégrant la facilitation graphique dans votre boîte à outil pédagogique. En 20 minutes, Bruno nous a initié à l'univers de la pensée visuelle afin de vous aider à prendre ou reprendre confiance en votre coup de crayon, et ce même si vous n'avez pas dessiné depuis le CE2. Il nous a fait découvrir des cas d'usages pédagogiques à la portée de tous et directement applicables dès demain dans vos formations.  Vingt minutes de pure plaisir merci pour le coup de crayon Bruno.

The Marketing Society podcast
The Whole Marketer Ep104 - Marketing Leader's Code with guest Gareth Helm

The Marketing Society podcast

Play Episode Listen Later Sep 12, 2023 27:47


Episode #104. Season 6 returns with a leadership topic to support marketers to identify and develop their authentic leadership style. Abby's guest in this episode is Gareth Helm, award-winning marketer and author of the Marketing Leader's Code: unlock your potential - learn the secrets of successful marketing leadership. His previous roles include Unilever, Innocent Drinks, Bear snacks, Tails.com, Zoopla, as well as Global Chief Marketing Officer for HomeServe. Today Gareth is a NED and Board Advisor for brands such as for Purple Bricks and Higgidy. In this episode Gareth shares the principles and inspiration behind his new book, the 4 types of marketing leaders, the value of assessment and capability and why you should spend time building relationships. Plus Gareth shares his career highs and lows. Host: Abigail (Abby) Dixon FCIM/ICF | LinkedInGuest: Gareth Helm | LinkedInThe Marketing Leader's Code: Unlock your potential - Learn the secrets of successful marketing leadership: Amazon.co.uk: Helm, Gareth, Helm, Sophie: 9781908770318: BooksThis podcast is sponsored by Labyrinth Marketing www.labyrinthmarketing.co.uk The Whole Marketer podcast is here to support and empower the people behind brands and businesses with the latest technical tools, soft and leadership skills and personal understanding for a fulfilling marketing career and life as a whole. For more info go to www.thewholemarketer.com

The Whole Marketer podcast
Episode 104 - Marketing Leader's Code with guest Gareth Helm

The Whole Marketer podcast

Play Episode Listen Later Sep 11, 2023 27:48


Episode #104. Season 6 returns with a leadership topic to support marketers to identify and develop their authentic leadership style.   Abby's guest in this episode is Gareth Helm, award-winning marketer and author of the Marketing Leader's Code: unlock your potential - learn the secrets of successful marketing leadership. His previous roles include Unilever, Innocent Drinks, Bear snacks, Tails.com, Zoopla, as well as Global Chief Marketing Officer for HomeServe. Today Gareth is a NED and Board Advisor for brands such as for Purple Bricks and Higgidy.  In this episode Gareth shares the principles and inspiration behind his new book, the 4 types of marketing leaders, the value of assessment and capability and why you should spend time building relationships. Plus Gareth shares his career highs and lows.  Host: Abigail (Abby) Dixon FCIM/ICF | LinkedIn Guest: Gareth Helm | LinkedIn The Marketing Leader's Code: Unlock your potential - Learn the secrets of successful marketing leadership: Amazon.co.uk: Helm, Gareth, Helm, Sophie: 9781908770318: Books This podcast is sponsored by Labyrinth Marketing  www.labyrinthmarketing.co.uk  The Whole Marketer podcast is here to support and empower the people behind brands and businesses with the latest technical tools, soft and leadership skills and personal understanding for a fulfilling marketing career and life as a whole. For more info go to www.thewholemarketer.com 

Business Leader
How to build a £4 billion company

Business Leader

Play Episode Listen Later Jul 25, 2023 38:13


Business Studies is back with a new season of episodes. In the first episode of our new season we look at the story of how Yorkshireman Richard Harpin built Homeserve into a £4.1 billion company despite the business nearly failing twice in its early years. It is a story that involves unexpected twists, setbacks and lessons about how you really build a business that Harpin now wants to share with other entrepreneurs and leaders This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit offtolunch.substack.com

Subscriptions: Scaled - A podcast about subscription businesses
Pioneering HVAC Equipment Leasing for Homeowners with Luis Quiroga at HomeServe USA

Subscriptions: Scaled - A podcast about subscription businesses

Play Episode Listen Later Feb 6, 2023 26:55


On this episode, we talk with Luis Quiroga, Senior Vice President, HVAC Strategy and Growth at HomeServe USA.Luis is leading an interesting new approach to HVAC systems in the home, where the homeowner leases the equipment instead of buying their own system. The lease includes the latest, most efficient HVAC system, plus add-ons like smart thermostats. The lease also includes all maintenance and repairs for the life of the contract. The program is called the Home Serve Advantage program, and it is truly out-of-the-box thinking for American homeowners. However, Luis points out that in Canada, there are already nearly two million water heaters being leased, so the concept is proven to work for our neighbors to the north.Luis talks about their marketing strategies to get people to think differently about the equipment in their homes. He also talks about the importance of energy efficiency when it comes to your HVAC system, to reduce your carbon footprint.It's an interesting concept that could change the HVAC business in America.  Ready to get started with Rebar?Head to rebartechnology.com or email info@rebartechnology.com to schedule a call today. #Saas #subscriptions #subscriptionbusiness #subscriptionservice

A SEAT at THE TABLE: Leadership, Innovation & Vision for a New Era
How to Achieve Rapid Market Growth by Better Utilization of Your Internal Teams

A SEAT at THE TABLE: Leadership, Innovation & Vision for a New Era

Play Episode Listen Later Nov 16, 2022 31:09


In an increasingly noisy market, even those brands with massive marketing budgets can struggle to stand out.Not only are companies trying to figure out where to get the most bang for their buck with paid advertising, there's also the challenge of social media - a channel that has become increasingly overwhelming.Finding the right strategies - and figuring who you need to execute them effectively - can leave business leaders frustrated, and prompts many to just give up.Is there a better way to rethink our marketing efforts so that they work for us - rather than against us?I'm Jane Singer and its great to have you here with us today on A Seat at The Table - and as part of our international community of industry leaders.Today we are joined by Oren Greenberg, Founder and Fractional Chief Marketing Officer of Kurve, a boutique digital marketing agency specializing in search marketing.Oren  is a pragmatic and compassionate mentor helping mid-weight and senior marketers become the marketing leaders of tomorrow.He's worked in-house for 3 VC backed ventures generating over £1.3 billion revenue.   Oren splits his time between working with Financial Times Stock Exchange (FTSE) 250 companies such as Canon, Investec Bank, Lenovo & HomeServe and supporting a number of the world's fastest scale-ups.In this episode he'll be talking about:Tactics and strategies brands can use to stand out in a noisy, competitive market.How leaders can run competitive marketing campaigns - without burning out their teams.Achieving rapid growth through proper and efficient utilization of internal teams.Good management is foundational to any successful business.  However finding the right management, at the right time - and in the right place - can be daunting.That's why top corporations and even smaller enterprises rely on Asianet Consultants to help them fill key positions.  Since 1988 Asianet has been working in partnership with its global clients to help them make the right strategic hires.  They have a well-earned reputation for being able to fill even those difficult to fill positions.So if you need to recruit new talent - or think that you might be doing that soon, head on over to their website. That's asiannetconsultants.com.Okay, now let's sit down with Oren and find how we can 10x our marketing efforts.USEFUL LINKS:Connect with Oren Greenberg:  https://www.linkedin.com/in/orengreenberg/Kurve's website: https://kurve.com.ukAsianet Consultant's website:  https://asianetconsultants.comVisit A Seat at The Table's website at https://seat.fm

Get Out of Wrap - Contact Centre Chat
#130 Phil Jordan - Head of Contact Channel Automation & Self Service @ Homeserve chats conversational AI

Get Out of Wrap - Contact Centre Chat

Play Episode Listen Later Sep 23, 2022 55:08


Phil Jordan - Head of Contact Channel Automation & Self Service @ Homeserve chats conversational AI in a fascinating episode where he shares great insight on how using cutting edge technology combined with operational teams can deliver excellent experiences for your customer and hugely improve processes. Homeserve in partnership with Sabio have been delivering some ground breaking stuff and we hear all about it in this episode. --- Send in a voice message: https://anchor.fm/get-out-of-wrap/message

FactSet U.S. Daily Market Preview
Financial Market Preview - Thursday 19-May

FactSet U.S. Daily Market Preview

Play Episode Listen Later May 19, 2022 4:50


US equity futures are indicating a lower open as of 05:00 ET. European stocks are broadly lower, following mostly weaker levels in Asia. The risk appetite is weak after the sharp Wall Street selloff on Wednesday. Markets are looking ahead to Friday's PBOC rate decision for potential policy support. Companies Mentioned: Brookfield Asset Management, HomeServe, Chevron, Schlumberger, Tencent

VUX World
How Homeserve is using DialogFlow for CX automation, with Phil Jordan, Head of Contact Channel Automation and Self Service, Homeserve

VUX World

Play Episode Listen Later Apr 22, 2022 67:06


Homeserve is one of UK's leading home assistance providers, from plumbing, drainage, electrics, heating and more. In 2021 Homeserve began exploring the use of Google DialogFlow for customer service automation. Phil Jordan, Head of Contact Channel Automation and Self Service, joins us to share the successes and lessons learned.**Presented by Deepgram**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don't have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld See acast.com/privacy for privacy and opt-out information.

The Design Podcast
2.1 I Leon Barrett: The Modern Agency

The Design Podcast

Play Episode Listen Later Jan 30, 2022 74:03


We're joined by the lovely Leon Barrett, Product Director at the award-winning product agency 383. Leon trained initially in software engineering and grew his career to Director of Engineering before transitioning into a Product Leadership role. Over his 14 year career, he has created digital products for government, hospitality, finance, automotive, education and retail brands. Leon currently leads the Product team at 383. Where he and his team of Business Analysts, Product Owners, Product Delivery Leads and Strategists have created experiences for Hilton, Chevrolet, VWFS, Busy Bees, Jaguar Land Rover, E.ON, HomeServe, The AA, National Express and Adidas. A passionate advocate for Product, Leon engages in public speaking, mentoring and coaching. He is also Curator for the Canvas conference and a Trustee at Awesome BHX. We discuss Leon's career path, unpack some of the secrets behind 383's success and hear his advice on all things Product. As Leon is our first Product leader on the show, we couldn't resist talking about that vital collaboration between Designers and Product Managers. We loved the conversation with Leon and share an affinity with perspectives on the Product and Design relationship - it will be music to many creative's ears. Let's get into it! Get show updates on Instagram: @design_podcast https://www.instagram.com/design_podcast/ LinkedIn: @design_podcast https://www.linkedin.com/company/design-podcast All episodes are available on: www.designpodcast.co

The Investor Way
E63 - Britvic, ABF, Homeserve, Imperial Brands, Brewin Dolphin & Nvidia

The Investor Way

Play Episode Listen Later Nov 30, 2021 44:06


In this episode we discuss Britvic, Associated British Foods, Homeserve, Imperial Brands, Brewin Dolphin & Nvidia $bvic $abf $hsv $imb $brw $nvda

The Investability Podcast
The Quality Shares Podcast episode 10: Booze News

The Investability Podcast

Play Episode Listen Later Nov 19, 2021 48:11


On this week's Quality Shares Podcast Phil and John raise a glass to Diageo's ambitious growth plans, and ponder Naked Wines' post-pandemic hangover. Plus a rational view of SSE's dividend cut, a contrarian take on unloved Homeserve, and why Visa's moat may be breached. 

Lunes Inspiradores
244. "Fórmulas del éxito empresarial basado en las personas" con Jordi Ber - LUNES INSPIRADORES

Lunes Inspiradores

Play Episode Listen Later Oct 4, 2021 33:16


En este capítulo nos acompaña Jordi Ber, cofundador y anterior CEO de Habitissimo, un marketplace de servicios español que fue comprado por casi 30 millones de euros por la corporación británica HomeServe. Emprendedor, inversor y mentor, Jordi Ber es el actual CEO y Cofounder de Scoolinary, una escuela de gastronomía online líder en contenido para profesionales de la hostelería. Presentan David Tomás, CEO de Cyberclick y autor de “La empresa más feliz del mundo” y “Diario de un millennial”, y Edu Pascual, creador y productor de podcast.

Money Tips Podcast
Two Deadlines End 30 June - How Will They Affect You?

Money Tips Podcast

Play Episode Listen Later Jul 1, 2021 19:57


Stamp Duty holiday ends, long live tax on property buyers! Wednesday 30 June is the deadline for most European Union (EU) citizens to apply to live permanently in the UK as settled residents. The Stamp Duty exemption for homebuyers paying tax on properties which cost £250,000 or less is coming to an end, much to my solicitor's relief! He will need a real holiday! Wales temporarily raised its threshold for land transaction tax (LTT) during the pandemic from £180,000 to £250,000, in line with other UK governments. The exemption, originally to March 2021, was extended to 30 June. Some homebuyers have saved thousands by completing sales within the deadline, but others are set to miss out for various reasons including legal or mortgage delays. From 1 July, stamp duty will be charged above £250,000 at the following rates: £0-£250,000 = 0% £250,001-£925,000 = 5% £925,001-£1,500,000 = 10% £1,500,000+ = 12% On 1 October 2021, rates are due to return to normal. That means the point you to start paying stamp duty will revert to £125,001: £0-£125,000 = 0% £125,001-£250,000 = 2% £250,001-£925,000 = 5% £925,000-£1,500,000 = 10% £1,500,000+ = 12% You can use the government's Stamp Duty Land Tax (SDLT) calculator to find out how much you would pay. Will there be a slump in the market?  In truth, nobody really knows when the property, or stock market, will peak, but we do know that bull runs usually last 10-12 years and we have already passed that deadline. Governments around the world printing trillions of dollars have prevented a slump and recession, so far. An estate agent friend of mine, who has just had her best quarter ever, said she is concerned that people who wanted to buy this year have done so already. EU Settlement Scheme Deadline The take-up of the European Union Settlement Scheme (EUSS) has been huge - but there are serious concerns that thousands of people have still not sought to register. Anyone who is not registered loses their legal right to live in the UK. What is the EU Settlement Scheme? The EUSS was launched in March 2019 to register EU citizens as settled residents in the UK. This is a follow-on from Brexit, which ended freedom of movement and the right of people from the EU to come to the UK - and for UK citizens to go the other way. More details - https://how2cometotheuk.blogspot.com/2021/06/eu-settlement-deadline-30-june-2021-how.html By the end of May 2021, 5.6 million people had applied for the scheme - far more than expected (it was estimated in March 2019 that there were 3.7m EU nationals in the UK). How will this affect UK residents? The BBC reports that a shortage of skilled trade workers has developed as European Union migrants leave the UK and demand for home improvements rises, according to the founder of Homeserve. Chief executive Richard Harpin said the shortages were "pretty bad" across the country, not just in construction but in other trades too. He wants the government to put more trades on its jobs shortage list.  The hospitality sector is also experiencing staff shortages, so you might have to wait a little longer for your latte. In the long run, importing cheap labour does not help the economy and we should be investing in more training to upskill the resident workforce, especially if they are unemployed and drawing benefits.  The laws of supply and demand dictate that when there is a shortage, prices rise. We will all be paying more for trades people, and the price of materials has also shot up. It has become almost impossible to find handymen, plumbers, builders, electricians and other workers since the lockdown when thousands of EU workers handed back the keys to their landlords and flew home. With so many people moving, everyone is busy, which is exactly what the government wanted to achieve with the stimulus. Would you like to get into property, but have no money or don't know how? Learn Multiple Streams Of Property Income AT Free Event 2– 4 July The UK's Brightest Property Experts Will Share In-depth, Practical Knowledge Of Buy-to-let Properties, Raising Finance And How To Build A Mighty Portfolio From The Ground Up. Register HERE FREE LIVE TRAINING- - https://bit.ly/3hmHnFX At the Multiple Streams of Property Income event we reveal the many ways you can quickly make large sums of money and secure your financial future. Our skilled trainers will reveal proven, successful methods for you to cash in on right now, even if you have no previous experience and little to no finance. Our trainers have all ‘been there, done that' and you can relax in the certainty that you are getting the expert help you deserve! Your just need to take that first step... What You Can Expect At The Multiple Streams Of Property Income Event Multiple proven investing strategies You will be guided through the most effective cashflow and equity growth strategies that are working right now in 2021 Learn how to get UNLIMITED finance to build your portfolio (hint: you can do this WITHOUT using either a mortgage company OR a bank) You'll hear from other property investors who are experts in buy-to-let, property trading, raising finance and other ways of building a property portfolio from scratch into a multi-million pound business Benefits of MSOPI Earn 10x the income with only 10% of your personal time By the end of the event you will have a clear strategy to start or add to your cashflowing property portfolio. Make new connections that will last a lifetime including potential JV partners Learn how to make more money from ONE simple property deal than you make in 6 months of paid work. Register HERE - - https://bit.ly/3hmHnFX Speaker Line-up Kevin McDonnell | Rent-To-Rent Property Investing Expert & Author of the Bestselling Book No-Money-Down Property Investing Kevin Poneskis |Serviced Accommodation Property Investing Expert, Over 28 Years of Property Investing Experience David Siegler | Property Deal Sourcing & Packaging Expert, Over 15 Years of Property Investing Experience Toni Gargan | Business & Property Investing Expert, Over 5 Years in Property Investing Education Register HERE for this FREE Training FOLLOW LINK TO JOIN - https://bit.ly/3hmHnFX If you enjoyed this and found it helpful, please like and share with your friends and follow me on social media to give more people free value.   I'm offering a free Wealth Accelerator discovery coaching call to three people this week - CLICK HERE TO BOOK YOUR FREE CALL https://bit.ly/3zJ21GY   See omnystudio.com/listener for privacy information.

The Executive Career Jump Podcast - For Executive Leaders On The Move
EP#022: Duncan Strachan | How You Can Be More Authentic With Your Personal Branding

The Executive Career Jump Podcast - For Executive Leaders On The Move

Play Episode Listen Later Apr 9, 2021 39:42


Welcome to Episode Twenty Two  (Season Two) of the Executive Career Jump Podcast! Today I am joined by Duncan Strachan who is a PAYG (Pay As You Go) Marketing Communications Consultant & Expert Copywriter. Duncan helps SME and Corporate business leaders to drive revenue & connect with more customers. He has helped brands including Barclays, Jaguar Land Rover, npower, HomeServe, McKesson and Unity Trust Bank to drive revenue and connect with their target audiences by developing effective marketing communications and strategies.Duncan's experience as an ‘in the trenches' business marketer gives him a unique understanding and much sought after perspective on how we can all use personal branding and LinkedIn in a much more effective way. In this episode Duncan shares how creating shareable ‘value adding' posts and taking time to comment on other peoples posts can shortcut your search for your next career move.  For this and so many more reasons you won't want to miss this episode. So press play now, and fill your boots! :-) Things to listen out for:How to consistently maintain your ‘authentic' voiceHow to convert people in your network into your biggest ‘Brand Advocates'Why LinkedIn is not just a broadcast platformHow not to be afraid of the ‘haters'The best performing LinkedIn posts right nowHow to easily create video posts to position yourselfWhy ‘commenting' on other peoples posts will boost your job searchLinks:Go meet Duncan at https://www.paygmarketing.co.uk/ or reach out to him on LinkedIn: https://www.linkedin.com/in/duncanrstrachan/

Leaders in Cleantech
Greg Jackson, Octopus – 74

Leaders in Cleantech

Play Episode Listen Later Apr 8, 2021 49:23


What’s it all about? Going Double Unicorn in 5 years, and still knowing you are still only at the beginning of the journey! I speak to tech founder and CEO of Octopus Energy Greg Jackson about how he used tech as the platform to disrupt one of the industries most resistant to, and in need of disruption- energy supply. With a focus on technology solving problems, and driving down costs, AND a focus on creating cultures which support and empower people to be their best and most creative. I hope you enjoy this slightly longer than usual episode. About Greg Jackson:  Greg is an experienced digital entrepreneur, passionate about making the green energy revolution affordable through technology. He’s founded a number of successful businesses, including e-commerce company C360, built HomeServe’s innovation business and is an angel investor in a wide range of tech start-ups. He also served as Director of several innovative businesses, including Zopa, the world’s first peer to peer lender, which has now lent almost £2bn fairly and responsibly whilst generating excellent interest rates for lenders. Greg founded Octopus Energy in 2015. It uses technology to be highly efficient – empowering customers with a full digital experience, and then using the same systems to provide the highest standards of support to its customers by phone, email and chat. This technology allows Octopus to challenge normal energy models, bringing transparent, low pricing to new and loyal customers. Octopus is a recognised innovator, delivering time-of-use tariffs at scale, driving EV adoption and helping make the smart grid a reality. About Octopus Energy In the UK, Octopus now stands at 2 million customers, growing by 2500-3000 per day, and is the only energy supplier recommended by consumer champions Which?, for four years in a row. Following significant investment from Tokyo Gas and Origin Energy in December 2020, Octopus became a tech ‘double unicorn’ valued at well over £2 billion. With operations in the US, Germany, Australia, New Zealand and Japan, Octopus expects to expand its platform into many more markets over the next few years. Social links Craig Evans on LinkedIn: https://www.linkedin.com/in/gregsjackson/ Octopus Energy Website: https://octopus.energy/ Octopus Energy on Twitter https://twitter.com/octopus_energy Greg Jackson on Twitter: https://twitter.com/g__j Octopus Energy on LinkedIn: https://www.linkedin.com/company/octopusenergy/ About Hyperion Executive Search Hyperion are a specialist executive search firm working with some of the most innovative cleantech companies in the world, helping to find extraordinary talent to enable their growth and success. Partnering with leading cleantech VCs, as well as directly with founders and entrepreneurs in the sector. With our clients we are transforming business and growing a strong and prosperous cleantech economy. If you want to grow your team, or move forward your career, visit www.hyperionsearch.com, or email info@hyperionsearch.com EPISODE LINKS Planet Money Podcast - https://www.npr.org/podcasts/510289/planet-money Masters of Scale Podcast - https://mastersofscale.com/ How I Built This Podcast - https://www.npr.org/podcasts/510313/how-i-built-this The Apollo Guidance Computer: Architecture and Operation - https://www.amazon.co.uk/Apollo-Guidance-Computer-Architecture-Operation/dp/1441908765/ref=sr_1_1?dchild=1&qid=1617803663&refinements=p_27%3AFrank+O%27Brien&s=books&sr=1-1&text=Frank+O%27Brien Twitter https://twitter.com/Cleantechleader Facebook https://www.facebook.com/DavidHuntCleantechGuide Instagram https://www.instagram.com/davidhuntcleantech/

Le Client par Marine Deck
#10 - Anne-Christelle Vogler - HomeServe France : Entre émotions, transformation et Japon

Le Client par Marine Deck

Play Episode Listen Later Feb 23, 2021 87:15


Anne-Christelle Vogler est la Directrice Clients et Opérations chez HomeServe France : le spécialiste des réparations, des travaux et de l'entretien des équipements de la maison depuis 20 ans en France. Anne-Christelle est passionnée par le métier de la relation client et ses enjeux mais aussi par le Japon qu'elle admire pour sa mise en application d'une expérience client attentionnée.  Dans ce nouvel épisode, elle nous fait part des 3 projets qu'elle a préféré déployer tout au long de sa carrière. Elle prend aussi le temps de nous parler de quelques difficultés qu'elle a rencontré chez HomeServe tout en mettant en avant les apprentissages qui en découlent. 

Subscriptions: Scaled - A podcast about subscription businesses
Changing Trends in Subscription Payments and Billing Operations feat. Brian Kehn, Director of Operations at HomeServe USA

Subscriptions: Scaled - A podcast about subscription businesses

Play Episode Listen Later Dec 21, 2020 23:26


In this episode of the Subscriptions: Scaled podcast, Nick Fredrick, President of Rebar Technology, is joined by Brian Kehn, Director of Operations at HomeServe USA, to discuss the changing trends in payments and billing operations, how COVID-19 has affected the subscription space, and how subscription businesses can run best optimize their payment operations.Brian notes that over the last 20+ years of working in subscription billing operations, the main change he's noticed is a significant increase in fraud - likely due to both changes in technology and consumer behavior. He highlights ways subscription businesses can decrease fraud, including monitoring their account updater and keeping an eye out for abnormal activity. Brian continues by discussing the effects COVID-19 has had on HomeServe USA, particularly in payments. He points out how prior to COVID-19, the majority of HomeServe USA consumers would use credit card payment methods, but since COVID-19, the majority of consumers have switched to debit card payment methods.Brian wraps up the episode by emphasizing the importance of subscription businesses developing strong business relationships with their vendors, and provides valuable tips on how subscription businesses can select the right vendor partners for them.You can reach out to this episode's guest, Brian Kehn, at brian.kehn@homeserveusa.com or find him on LinkedIn.Don't forget to rate, download, and subscribe to the show and share this episode with your network. See you in the next episode! Ready to get started with Rebar?Head to rebartechnology.com or email info@rebartechnology.com to schedule a call today.

Leading with James Ashton
S4 Episode 8 - Snoop and Homeserve

Leading with James Ashton

Play Episode Listen Later Dec 18, 2020 40:49


Dame Jayne-Anne Gadhia and Richard Harpin join James Ashton to discuss starting a business in a pandemic, coping in a crisis, long-term ambition and being kind to yourself. Dame Jayne-Anne Gadhia is the founder and executive chair of Snoop, a banking app designed to help consumers save money on bills and day-to-day spending that recently raised £10m via crowdfunding. Dame Jayne-Anne spent six years at Norwich Union, before founding Virgin Direct and then Virgin One, which was acquired by Royal Bank of Scotland in 2001. Her next venture was challenger bank Virgin Money, which swallowed much of the collapsed Northern Rock. It listed on the stock exchange in 2014 and was bought by another lender, CYBG, in 2018. Richard Harpin is chief executive of Homeserve, the home repairs firm that helps more than 8m customers worldwide with burst pipes and heating breakdowns and runs the Checkatrade tradespeople website. He founded the firm in 1993 as a joint venture with South Staffordshire Group and successfully revived the business after it was hit with a giant £31m fine for mis-selling in 2014. Harpin’s business training came through Procter & Gamble’s brand management programme and a stint as a management consultant at Deloitte. Now he backs entrepreneurs by investing in promising start-ups. Leading is supported by Lockton, the world’s largest privately-owned, independent insurance broker. Lockton's independence means its 8,000 associates worldwide are free to focus solely on their clients' risk and insurance needs. To hear more from Lockton experts, please visit locktoninternational.com/gb/insight For further details of this series, follow @leadingpod or go to leadingpod.com James Ashton’s book The Nine Types of Leader (bit.ly/NINEbook) is available to order now.

FastForward
110: 110: Power Struggles: Why Women in Business Shouldn't Try to be Men

FastForward

Play Episode Listen Later Dec 1, 2020 43:53


Sixteen years ago Gayle Carpenter took a risk. She left the security and support of full-time employment as a design director to start her own creative and brand agency.    Just two weeks after launching Sparkloop Gayle found herself pitching to Red Bull UK. She won the contract and still counts Red Bull among her clients today along with some other household names including The Prince's Trust, Prudential, Checkatrade, Homeserve and Asics.   Gayle has kept her vision, kept her team small and focussed, and has offices in London and Bath to maximise business opportunities.  In this episode she shares her personal business journey and the principles of how to create an authentic brand as well as giving her advice for women in leadership roles. Hint: It really is time to ditch the power suits! Host: Patricia Keating Guests: Gayle Carpenter, founder Sparkloop www.sparkloop.com Follow Tech Manchester: Twitter: @tecmcr LinkedIn: www.linkedin.com/company/techmanchester/ Facebook: Tech Manchester 

All About Apprenticeships
Everything you need to know about apprenticeships

All About Apprenticeships

Play Episode Listen Later Nov 30, 2020 45:52


Welcome to All About Apprenticeships, presented by award-winning business journalist Georgie Frost, and brought to you by the HomeServe Foundation. In episode one we go back to basics to find out what an apprenticeship in 2020 looks like, how they have changed, how they've been impacted by Brexit and Covid, why apprenticeships are so important and what the government is doing to support apprentices and employers. To answer all those questions and more, Georgie is joined by Tim Smith, director of policy at Whitehat, Laura Burley, the apprenticeship ambassador at the Open University and Anna Morrison CBE, who is the founder and CEO of Amazing Apprenticeships. We also catch up with Richard Harpin, the CEO of HomeServe, to find out why apprenticeships are so important to him and why he decided to set up the HomeServe Foundation.

The Investor Way
Episode 10 - Homeserve, Imperial Brands, Big Yellow Group, easyJet & SE Ltd

The Investor Way

Play Episode Listen Later Nov 21, 2020 40:41


In this episode we discuss Homeserve, Imperial Brands, Big Yellow Group, easyJet & SE Ltd. $hsv $imb $byg $ezj $se

The Growth Zone
How do we get the marketing to create a massive pull effect that people leave their comfort zone in order to become clients or passionate employees of this startup. Guest: Oren Greenberg

The Growth Zone

Play Episode Listen Later Oct 11, 2020 56:17


In this podcast episode I am discussing with Oren Greenberg (London, UK): How do we get the marketing to create a massive pull effect that people leave their comfort zone in order to become clients or passionate employees of this startup. Who is Oren Greenberg? Oren has a highly regarded digital strategy and commercial expertise to offer. His Marketing Consulting is based in London (UK). Oren is a On-Demand CMO, Startup Investor & Advisor. He also a mentor in Virgin Startup, which is a not-for-profit company (founded by Richard Branson) supporting entrepreneurship in the UK . He spends his days helping FTSE 250s and funded startups to navigate the perilous waters of growth and marketing. He has contributed to the growth of client brands including Investec Bank, Peakon, Wonga, Wink Bingo, Nutmeg, Funding Circle, MarketInvoice and innovation incubation projects within Canon, HomeServe. Oren knows how handle the big games in marketing as he managed over £10M marketing budgets. His impressive achievement included paid search campaigns with over 13.7 million key phrases. He is also knowledgable on organic traffic growth and scaling paid search delivery. Oren has been featured in The Telegraph, Social Media Examiner and the HubSpot blog. Oren Greenberg is an instructor on Skillshare and Jolt. This episode's train of thought: Our conversation matches todays challanges of new businesses that are in a situation "David vs Goliath". The discussions concept is based on a scenario where a startup enters a market. 3 big competitors have split up the market betweeen each other (Ratio 100% = 40-30-20-X). Theoretically there is still 10% of untapped market share and a potential that disatisfied customer base and frustrated employees might decide to shift over to the startup. This is where we discuss how such a startup can successfully move up to taking the place of #3 in the market. The startup presumably has sufficient funds through investors. The challange of the business is not money but actually getting clients (60% B2C + 40% B2B) and skilled workers (e.g. engineers, IT, marketeers, etc.). Subscribe to the Telegram Channel: Don't miss more content by subscribing to our telegram channel: https://t.me/thegrowthzone PS... Support the show by submitting a review to podchaser.com Download a free copy of this business magazine: https://ejournal.businessboostertoday.com/BBT-INT-2020-01.pdf

The FIT4PRIVACY Podcast - For those who care about privacy

In this episode, hear from Richard Merrygold, Data Protection Officer at iStorm Solutions, who has spent the last 9 years working across healthcare, pharmaceutical, technology and financial service sectors. Richard was formerly the Director of Data Protection at Homeserve and has featured as a regular speaker various conferences. This is a special episode wherein we focus on EU representative requirement from GDPR. You can listen to The FIT4PRIVACY Podcast conversations at Anchor, iTunes, Stitcher, Spotify... And, you can also watch the video version on YouTube. Listen or watch the podcast and share your comments on what you think. --- Send in a voice message: https://anchor.fm/fit4privacy/message

City Focus
Special Episode with Mike Cully and Dennis Lyon

City Focus

Play Episode Listen Later Jul 23, 2020 13:46


In the latest episode of City Focus, LOC Executive Director Mike Cully and Dennis Lyon discuss the NLC Service Line Program by HomeServe. How does the program work and how can it help your city? You can reach out to Dennis at 412-266-9545 or via email at Dennis.Lyon@HomeServeUSA.com www.servicelinepartner.com  

The Mindset Mentor Meets
#9 The Mindset Mentor Meets.. Transformation & Strategy Director & Playwrite, Samantha Grierson

The Mindset Mentor Meets

Play Episode Listen Later May 5, 2020 30:47


Welcome to this week's second episode of The Mindset Mentor Meets Podcast which hears Angela interviewing Samantha Grierson, Transformation & Strategy Director and published Playwrite. About our guest Samantha is an experienced transformation and strategy director and has held roles at Travis Perkins, Carillion and Homeserve. She proudly supports LBGT+ as one of the Outstanding 100 LBGT+ Execs and having recently been diagnosed with adult autism she is an advocate for Autism Awareness too. Her published play, Crocodile is based largely on her experiences of living with autism and is destined for greatness. About this show Samantha shares her experience of growing up and moving into adulthood feeling different, not only because she knew she was gay but for a reason she couldn't put her finger on. It was only later when she was diagnosed with autism that everything fell into place. She generously shares her proudest moments including how she recently attended a writing retreat and produced a script for a play which beautifully articulates the challenges she has faced. She goes on to share the initial fear and trepidation she felt in wanting to be authentic and share her sexuality at work and her ultimate joy at being able to support and champion LBGT+ as a senior leader. An uplifting and inspiring half hour. Keep in touch with Samantha: You can link-in with Samantha here http;//www.linkedin.com/in/samanthagrierson Get a free kindle copy of her play here..https://www.amazon.co.uk/s?k=crocodile+samantha+grierson&ref=nb_sb_noss About the Host Angela Cox, Mindset Mentor is an award-winning behavioural change life coach. She works with leaders and professionals helping them to stop being stuck, build the belief and unleash their absolute potential. To find out more about working with Angela visit http://www.angela-cox.co.uk To follow on social media http://www.linkedin.com/in/angelacoxmindsetmentor http://www.instagram.com/mindset_mentor_angela_cox http://www.facebook.com/mindsetmentorangelacox You can purchase Angela's book, Enough here... https://www.amazon.co.uk/Enough-proves-achieve-anything-believe-ebook/dp/B07D3RZH8J/ref=tmm_kin_swatch_0?_encoding=UTF8&qid=1585036301&sr=8-4

Marketing Leaders
#8 ¿Cómo posicionar con éxito un marketplace? Entrevista a Jordi Ber, cofundador y anterior CEO de Habitissimo

Marketing Leaders

Play Episode Listen Later Apr 24, 2020 14:18


En este nuevo capítulo Pau Valdés entrevista a Jordi Ber, cofundador y anterior CEO de Habitissimo, un marketplace de servicios español que fue comprado por casi 30 millones de euros por la corporación británica HomeServe. Actualmente, la CEO de Habitissimo es Sarah Harmon, antigua directora de LinkedIn Iberia y quien ha ocupado cargos de responsabilidad en Microsoft. La clave del éxito de este marketplace está en las estrategias que ha implementado para posicionarse en el mercado y atraer grandes cantidades de clientes. Con astucia, esta compañía ha sabido crecer de manera sorprendente. Vale la pena que los marketplaces emergentes analicen sus estrategias y aprendan de ellas. ¡Esperamos que disfrutes de este nuevo capítulo de Marketing Leaders!

Cambridge Breakfast
Cambridge Breakfast: Homeserve’s offer to NHS workers

Cambridge Breakfast

Play Episode Listen Later Apr 22, 2020 8:37


NHS workers and social care workers across the UK will have access to HomeServe’s qualified, trusted engineers for free repairs across a range of services in the home, including any plumbing or drainage issues and heating troubles. Julian gets the details from Homeserve’s Greg Reed.

Emotional Leadership
Trust + How to Create Emotions with Alison Moses

Emotional Leadership

Play Episode Listen Later Apr 14, 2020 29:08


We often think that trust is something our co-workers have to earn. But trust is an emotion, meaning we create it for ourselves from how we choose to think. Today Emily and Alison Moses, Director of Business IT at HomeServe, talk about trust. Learn why we have to trust our reports if we want them to grow (and how to recognize when you're not), how to bootstrap trust for a co-worker you don't know very well, and two ways to generate trust (or any other feeling) for yourself whenever you want. Get the full shownotes and this episode's Podcast Guide at https://exceptional.vision/podcast/9, or text MORETRUST to 44222 to have the Podcast Guide delivered right to your email.

Customer Insight Leader podcast
Episode 3 - Martin Squires (when he was at HomeServe)

Customer Insight Leader podcast

Play Episode Listen Later Mar 16, 2020 20:56


This third episode is another from the archives (recorded for blog back in 2018 and still worth sharing). Paul Laughlin interviews Martin Squires, at the time he was Director of Data, Insight & Analytics for HomeServe. In this conversation we discuss Martin's career journey, selling double glazing, chickens, football, the continued need for analysts & his tips for those starting out in their data careers. That and much more for you to enjoy in this open conversation.

PrivSec Podcasts
Episode 10 - Richard Merrygold, DPO of iStorm Solutions

PrivSec Podcasts

Play Episode Listen Later Jan 2, 2020 37:49


The PrivSec Podcast is a series of discussions that covers the complete privacy, data protection and security spectrum, featuring subject matter experts. In this episode, hear from Richard Merrygold, Data Protection Officer at iStorm Solutions, who has spent the last 9 years working across healthcare, pharmaceutical, technology and financial service sectors. Richard was formerly the Director of Data Protection at Homeserve and has featured as a regular speaker at Data Protection World Forum & PrivSec Conferences.

The Next Round
How to disrupt yourself from the shed in the car park – the story of Homeserve's LeakBot

The Next Round

Play Episode Listen Later Nov 5, 2019 29:42


In this week's episode, Robin speaks with Craig Foster of Homeserve where we find out what happens when you have an ambitious CEO, a curious new MD and a marketing guy that moves to the shed in the car park. We talk about the importance of being clear on what business you are truly in, and the failure that can come with ignoring the changing market around you as well as ways to overcome the sucking sound of the core. Hosted on Acast. See acast.com/privacy for more information.

Fightback: An innovation podcast
How to disrupt yourself from the shed in the car park – the story of Homeserve’s LeakBot

Fightback: An innovation podcast

Play Episode Listen Later Nov 4, 2019 29:20


In this week’s episode, Robin speaks with Craig Foster of Homeserve where we find out what happens when you have an ambitious CEO, a curious new MD and a marketing guy that moves to the shed in the car park. We talk about the importance of being clear on what business you are truly in, and the failure that can come with ignoring the changing market around you as well as ways to overcome the sucking sound of the core. See acast.com/privacy for privacy and opt-out information.

Future of Field Service
Man Vs. Machine: Will AI Replace Field Technicians?

Future of Field Service

Play Episode Listen Later Aug 28, 2019 39:03


Paul Joesbury, Commercial Operations Director at Homeserve, chats with Sarah about how he sees the technician role evolving as AI use grows and matures.

Off The Tools Podcast
With Kevin Byrne Founder Of Checkatrade

Off The Tools Podcast

Play Episode Play 30 sec Highlight Listen Later Nov 26, 2018 69:55 Transcription Available


An Amazing insightful discussion with Kevin Byrne the founder of Checkatrade.com.Kevin has recently sold his business for £78 Million and was the majority stakeholder. We speak about how he started the business all the way to him selling it to Homeserve and becoming a Decamillionaire.Support the show here - https://www.patreon.com/join/offthetoolsA must-listen for anyone in the Plumbing & Heating Industry, Get an insight into how to build a successful, profitable business in the trades and construction industry.Come join our community of like-minded, success-driven entrepreneurs today - https://www.facebook.com/groups/offthetoolsCheck out Wayne Bettess's businesses here - https://www.waynebettess.co.ukhttps://www.uberplumb.co.ukhttps://www.yournewboiler.comWant to work with Wayne Bettess with someone to one business coaching? Visit here for more information - https://waynebettess.co.uk/2019/09/06/workingwithwayne/Entrepreneur, Mindset, Focus, Leadership, Marketing, Success, Goals, Targets, Support the show (https://www.waynebettess.co.uk)

CCW Digital: A Customer Service Online Platform
Ep.62: Greg Reed, HomeServe

CCW Digital: A Customer Service Online Platform

Play Episode Listen Later Jun 20, 2018 38:01


The CEO of HomeServe Membership, Greg Reed joins us and shares that the key to his business is an engaged staff. He’s happy to hear when his organization goes above and beyond and does "a little more than they’re supposed to do.” Greg explains that such behavior showcases that the employee cares about the customer and the company- and that "they’re worried about both sides versus just caring about themselves.” As far as Greg is concerned, choice and voice have led to the current reality. So with Amazon, Google, Facebook and Apple "creating value for customers and really seeing customer needs and fulfilling those needs,” Greg and the organization realized they could do the same thing very, very differently. They enhanced the product, changed the terms and conditions, gave field agents new tools and the opportunity to have a new attitude and they’re realizing that "customers will pay if they get better service."

Zero Hour Podcast
Richard Merrygold - Data Protection, Profit & GDPR

Zero Hour Podcast

Play Episode Listen Later Jun 6, 2018 42:36


Richard Merrygold is the Director of Group Data Protection at HomeServe. He is responsible for the protection of data across the European and UK business. He has recently developed and implemented a group wide privacy framework in preparation for GDPR covering all aspects of compliance for over 4 million customers. Three takeaways: - There is no difference between Information Security, Data Protection, Data Privacy and Data Security - they are a combination. - GDPR is a fantastic opportunity to provide a better relationship and insight into your customers. - GDPR will more likely lower your costs and drive up revenue. Follow Richard on Twitter: @RichMerrygold Connect with Richard on LinkedIn: https://www.linkedin.com/in/richard-merrygold-7856847/ Follow us: Twitter: @zerohour Instagram: @zerohourexperience Website: www.karlsharman.com This podcast is sponsored by: BeecherMadden - www.beechermadden.com Cyber Security Professionals - www.cybersecurity-professionals.com

Employer Branding Podcast
Is Glassdoor a Corporate Version of Cyberbullying? Feat. Ben Martinez of HireVue

Employer Branding Podcast

Play Episode Listen Later Jun 7, 2017 24:26


Ben Martinez is the VP for HR at HireVue and has some thoughts he wanted to share with us on the employer review site Glassdoor. He's also passionate about great coffee which you'll find out in this interview. Questions for Ben: Who are you and what do you do? "Glassdoor = Corporate version of cyberbullying" - please explain what you mean? Why shoot the messenger here, surely it’s not Glassdoor’s fault your reviews suck? Companies like HomeServe and L’Oreal have used Glassdoor to great success, why does it work for them? How should employers deal with Glassdoor reviews? Free vs. paid account with Glassdoor HireVue score is really good 4.5 out of 5, Uber score is also very good, 4.1 Amazon 3.5 - comment? Are there any alternatives to Glassdoor out there for employers wanting transparency? What do you think is next for Glassdoor and employer review sites? Where can people connect with you? Let’s hear about your coffee! Get the full experience at http://employerbrandingpodcast.com

Employer Branding Podcast
How HomeServe Puts Employees & Customers First, with Greg Reed

Employer Branding Podcast

Play Episode Listen Later May 30, 2017 30:16


Greg Reed had never heard of HomeServe before he joined. Now he claims to have the best job in the world. During his time with the company they were hit with a £30 million fee for mis-selling, had a complete change of management and the business has reinvented itself in a remarkable way with a focus on people. Questions for Greg: Tell us about HomeServe and what you do? What's the corporate culture like at the company? Things weren’t always honky dory, tell us about what happened 2005-2011? What were the financial implications to the company? What impact did this have on the company culture and employer brand? How did HomeServe turn around its business? Tell us about your people promise? What specific measures did you take to attract and retain talent? How do you measure ROI from employer brand? What other companies inspire you? What’s the next big thing for HomeServe and employer brand? Where can people connect with you and where can we sign up for a Gas Boiler Breakdown Cover? Read the full article at http://employerbrandingpodcast.com

The Bottom Line
Marketing and Mess

The Bottom Line

Play Episode Listen Later Oct 13, 2011 27:50


The view from the top of business. Presented this week by Stephanie Flanders, The Bottom Line cuts through confusion, statistics and spin to present a clearer view of the business world, through discussion with people running leading and emerging companies. Stephanie asks her panel about the dos and don'ts of marketing. They also talk about messiness in the workplace. Is there any truth to the claim that a cluttered desk is a sign of a cluttered mind? Stephanie is joined in the studio by Richard Harpin, chief executive of emergency home repairs business Homeserve; Nick Wheeler, founder and chairman of shirt company Charles Tyrwhitt; Charles Cohen, chief executive of mobile gaming company Probability. Producer: Ben Crighton.