Podcasts about repeat business

Learn from 7 Real Estate Team OS guests, host Ethan Beute, and other real estate pros at a free, 6-hour virtual event from the Real Estate Coaching Collective: https://myrecc.com/thelab-virtual-edition-registrationMost great agents and teams provide significant value to clients before and during a real estate transaction. But most aren't as systematic or successful after the transaction.Amy Stockberger solved this problem with margarita machines (among other tools and supplies!). In this conversation, Amy walks us through a system that serves your clients, vendors, local employers, and agents - all at the same time. She designed it to turn one client into five, transform her database into a "databank," and create “clients for life” (rather than “past clients”). The 20 agents with Amy Stockberger Real Estate each close an average of 20 units per year and have a seven-year average on the team. For years they've been the top team in their market, achieving a 10% market share (with a goal of 15%) in Sioux Falls, South Dakota.Watch or listen to this conversation with Amy Stockberger for insights into:- Operationalizing a service-first mindset- Doing 15-20 open houses per weekend on a diet of beef jerky, sunflower seeds, and Mountain Dew- Identifying a “major hole” in her team's business (and in the industry)- Knowing where your closings come from (link to free resource below!)- Developing the Lifetime Home Support system to serve clients for life- Logistics behind moving trucks, party supplies, and a tool shed your clients can book at any time (in a way that drives agent reviews, agent referrals, and vendor partnerships)- Tips for building, monetizing, and generating leads from your vendor program (they're at $3,500/year with about 100 vendors - DM her “Ethan” on Instagram for a guide)- Adjusting your business model toward a better exit planAt the end, learn about traveling to see the Red Sox, cutting down on color printing, and leveraging other people's audiences.Get the DataBANK Developer (including tips on vendor programs): - https://www.instagram.com/amystockberger/ (DM her the word “Ethan”)Get the Source Code System (to track ROI by lead source):  - https://adobe.ly/4efGkS1Amy Stockberger:- https://www.amystockberger.com/- https://lifetimehomesupport.com/Real Estate Team OS:- https://www.realestateteamos.com- https://linktr.ee/realestateteamos- https://www.instagram.com/realestateteamos/

Dan & Ian talk to Lucas Peters, founder of Journey Beyond Travel (https://www.journeybeyondtravel.com/), about his plans to get to $10M in 5 years. They break down the business and shift thinking from a project-oriented mindset to an approach rooted in financial analysis: What are your gross margins? What does it take to aquire a customer? What is your rebuy rate and LTV? They consider the highest leverage paths to growth. Want to get in the company of other entrepreneurs to help you kickstart your 2025 goals? Submit your application to join Dynamite Circle at https://dynamitecircle.com/ (https://dynamitecircle.com/) Chapters (00:03:08) Business Growth and COVID Impact (00:04:08) Unique Business Model and Market Positioning (00:04:47) Sales Process and Customer Engagement (00:09:04) Revenue Model and Pricing Strategy (00:13:02) Customer Retention and Repeat Business (00:13:55) Expansion Plans and Market Opportunities (00:14:43) Product Development and Cost Analysis (00:14:56) Maximizing Customer Lifetime Value (00:23:08) Strategizing Location Development (00:25:32) Market Potential and Capacity Constraints (00:31:23) Building a Supportive Team (00:32:38) Testing New Product Offerings (00:35:31) Driving Down Product Development Costs (00:37:53) Final Thoughts and Future Directions Useful links: Access our free business resources (https://tropicalmba.com/subscribe) Connect with other entrepreneurs (https://dynamitecircle.com/join-dc/) Coaching for $250K+ founders (https://dynamitecircle.com/dc-accelerator) Community for 1M+ founders (https://dynamitecircle.com/dc-black) Hire remote talent (https://remotefirstrecruiting.com/) Find a remote job (https://dynamitejobs.com/) Past guests on TMBA include Cal Newport, David Heinemeier Hannson, Seth Godin, Ricardo Semler, Noah Kagan, Rob Walling, Jay Clouse, Einar Vollset, Sam Dogan, Gino Wickam, James Clear, Jodie Cook, Mark Webster, Steph Smith, Taylor Pearson, Tommy Griffith, Justin Tan, Matt Gartland, Travis Jamison, Ayman Al-Abdullah, Tynan, Lucy Bella Simkins, Brian Balfour, Nick Huber, Mike Michalowicz, Greg Crabtree, Jordan Gal Additional episodes you might enjoy: “The 4 Most Eye-Opening Lessons I've Learned From My Coaching Clients” (https://tropicalmba.com/episodes/4-eye-opening-lessons) “You're Gonna Mess It Up The Way Everybody Messes It Up” (https://tropicalmba.com/episodes/everybody-messes-it-up) “When is my LTV good enough?” + Founder Mode for Bootstrappers (https://tropicalmba.com/episodes/ltv-good-enough)

Are you ready to ditch the marketing overwhelm, attract your dream clients, and join a supportive community of female entrepreneurs? The EmpowerHer Business Accelerator Podcast is your guide to building a thriving business with confidence! Each week, you'll get actionable strategies, mindset shifts, and the inspiration you need to step into your power as a CEO.   In this episode of the Empower Business Accelerator Podcast, host Philippa Channer delves into the crucial decision and retention stages of the customer journey. She offers strategies for converting prospects into loyal clients and maintaining these relationships post-purchase. Key tactics include clear call-to-actions, personalized follow-ups, exceptional customer service, and loyalty programs. Philippa emphasizes the importance of nurturing client relationships for long-term business success. Additionally, she announces the upcoming launch of the Empower program's group sessions in January 2025, inviting listeners to join and connect with fellow entrepreneurs.   Whenever you are ready, here are some ways that we can help you:   Free 30-Hour EmpowerHer Discovery Session: https://channerconsultingllc.hbportal.co/schedule/660da85649ef86002d1790d3 Subscribe for regular content on developing a solid marketing plan, marketing strategy, and marketing tips.   Connect with us: Linkedin: https://www.linkedin.com/company/channer-consulting-llc Facebook: https://www.facebook.com/channerconsulting/ Instagram: https://www.instagram.com/channerconsulting/ Get in touch: info@channer-consulting.com

In this episode of Real Estate Success: The Whissel Way, Kyle Whissel and Bryan Koci dive into the art of generating referrals in the real estate business. They explore how building strong relationships before, during, and after the transaction can turn clients into lifelong referral sources. From asking for referrals at the right moment, like offer acceptance, to throwing housewarming parties, Kyle shares practical strategies for creating raving fans who repeatedly refer new business. Real estate agents will learn how to approach referrals naturally, increase their transaction profitability, and implement systems that ensure clients remember them long after the deal is done. Key Takeaways: Start asking for referrals early: Don't wait until the transaction is over; plant the referral seed from the very first client meeting and at key high points during the deal. Leverage housewarming parties: Hosting a housewarming party is a powerful way to generate new referrals by putting yourself in front of your clients' friends and family in a fun, natural setting. Automate referral rewards: Use tools like EvaBot and Client Giant to reward clients for referrals quickly and easily, ensuring they continue sending business your way. Chapters: 00:00 - Introduction: Why Referrals Are Key 01:43 - The Profit in Repeat Business and Referrals 02:50 - When to Start Talking About Referrals 04:10 - How to Ask for Referrals Early in the Transaction 06:11 - High Points to Ask for Referrals 09:03 - The Housewarming Party Strategy for Generating Referrals 13:25 - Why Client Parties Are Worth the Investment 14:50 - How to Reward Clients for Referrals 17:49 - Automating Referrals with EvaBot and Client Giant 20:24 - Key Takeaways: Ask Early, Deliver Value, Build Raving Fans

In this weeks episode, Kortney Harmon joins Brad Bialy on Take The Stage where they dive deep into the evolving landscape of the staffing and recruiting industry. This episode puts the spotlight on the immense value of account expansion and nurturing existing client relationships. Discover why focusing on your current clients can drive up to 80% of your future revenue and learn cost-effective strategies for cultivating long-term partnerships.The discussion also touches on the strategic use of automation and AI, stressing the need for a well-defined process before implementation. Kortney and Brad also explore the shift from a transactional mindset to a more relationship-driven approach, providing actionable advice for building and maintaining strong client connections.Stay tuned for rapid-fire insights, including book recommendations and advice for newcomers in the industry. Whether you're a seasoned professional or just starting out, this episode is packed with valuable takeaways to help you grow and improve in the staffing and recruiting world._______________________Follow Brad Bialy on LinkedIn: https://www.linkedin.com/in/bradbialy/Listen to Take The Stage: https://open.spotify.com/show/71h0vuVpsNjW1ngpuIUz1kFollow Crelate on LinkedIn: https://www.linkedin.com/company/crelate/Subscribe to our newsletter: https://www.crelate.com/blog/full-desk-experience

Working with customers that have already been in your pipeline is a great way to grow your business because satisfied customers become repeat buyers. Exceptional service builds trust and loyalty.  When customers feel valued and appreciated, they are more likely to return and recommend your business to others. Consistency is key.  Over-delivering on promises and consistently meeting or surpassing expectations solidifies your reputation as a dependable and trustworthy partner. This builds a strong emotional connection with your customers, making them not just consumers of your product or service, but advocates for your brand. Ongoing engagement keeps your brand top of mind. Whether it's through regular check-ins, personalized follow-ups, or soliciting feedback, staying connected demonstrates your commitment to customer satisfaction. Positive experiences serve as powerful endorsements, attracting new customers through referrals and word-of-mouth marketing. By prioritizing exceptional service, consistently exceeding expectations, and fostering meaningful communication, your business can cultivate a loyal customer base that forms the bedrock of your success. Quotes “Do an amazing job, over-deliver, surprise and delight people along the way, and make sure you're leaving them with a feeling that makes them want to sing your praises from the rooftops.”  “At the very beginning, ask them what a win looks like.”  “You want to keep your network warm.” “When you've had a great engagement with someone and ended on a high note, you know, they're going to be advocates for you.” “If you check in with someone six months, a year, after you've already served them, and they're happy with what they've gotten, Imagine how just a real simple little check in whether it's a text message or an email and how far along that will go.”  “It's just like another way of loving your customers and, and wanting the best for them and wanting to see them succeed.” “I've actually often said that we need a therapist on our team at times to work with our clients.”  “Having worked in a restaurant for many years, in my early days, has given me great ability to really read people. And also to really deeply listen to people. Sometimes people just need to be heard, like, really heard.” “I always go back to intentions, you know, if your intentions are good, and the people you're working with, you know, their intentions are good, then yeah, people have crappy days here and there. And the communication might feel a little wonky, but just let it go. It's not worth getting caught up in. ” “There tend to be themes around the challenges people feel, so coming up with something that can be very helpful to people that have already worked with you. It's just again, like such a nice little surprise gift to people.”  “Another thing you can do is offer a referral program. You can offer past clients incentives to refer business to you.”  “You can always go direct to your customers and ask them, “what do you need?” Even just reaching out and asking those questions is a way to warm up a past relationship”

Jim is the founder, owner, operator of the Petaluma Pumpkin Patch, a fall destination for many families in the Bay Area and a well -known agritourism enterprise in Sonoma County. Jim is a member of 4 -H, which promotes positive youth development, mentorship, and education, and FFA, the Future Farmers of America, an organization that encourages leadership in agriculture.Not only does he run an incredibly successful pumpkin patch, but he is also in charge of managing over 800 acres of other land. His pumpkin patch has been featured in countless media, including Sonoma Magazine, KQED, Time Out, and was named as one of the top three pumpkin patches in the United States by the New York Times. Send us a Text Message.Subscribe on Apple Podcast , Spotify or other major streaming platforms.If you have a comment, a question you wish I'd asked, an idea for an episode or want to say hi, I'd love to hear from you! For inquiring guests, please keep in mind that this podcast is for the benefit of listeners and I am not interested in any “puff pieces.” Thank you for understanding!Feel free to send me a message through my website, or through LinkedIn.A diary of episodes are posted on Instagram atHow I Built My Small Business.

Customer delight is instrumental in cultivating robust client relationships, fostering loyalty, and nurturing repeat business, thereby driving heightened client satisfaction and business expansion. In this microsode, Rachel is joined by Jenna Evans, the Brand Concierge and Account Manager at The brandiD, to explore the pivotal role of customer delight in business triumph. Jenna's approach underscores empathy, active listening, and personalized communication, recognizing the imperative of comprehending each client's unique needs, preferences, and communication style. Moreover, the significance of personal and engaging interactions, coupled with thoughtful gestures such as personalized gifts, cannot be overstated in enhancing customer satisfaction. Furthermore, customer delight contributes to employee satisfaction and engagement by empowering team members to take ownership and deliver exceptional service, fostering a culture of commitment and accountability. While quantifying the ROI of customer delight presents challenges, its substantial impact on The brandiD's success is undeniable, evident in elevated client retention, increased referrals, and bolstered brand reputation.  Investing in customer relationships and consistently exceeding expectations holds enduring value for sustainable business growth. Find out how it's done… Quotes "First and foremost, I listen and I make sure that I understand as clearly as I can from their perspective, what they are experiencing, and then I evaluate how I can help them either solve problems or navigate through a challenging time, or listen to what excites them and what motivates them. And then I find ways during our experience to accentuate those things so that they feel heard and seen." "So we had another client that came in. And we were just going to do some light refreshing to her website, and we ended up working so well together with her and her team that we built a friendship and a really solid relationship. And throughout that relationship  I would bring up, “we offer marketing services, you know, retainer services. Have you ever thought of growing this part of your website?” So I will interject thoughts that are appropriate for them and for their business. That really would make an impact because it's authentic."   "Jenna is the best shopper of unique gifts online. So, we always find a way to to thank [referrals] with something that might be special to them." "As a business owner, I can spend an hour with a client and it can get costly when you have a scope of work. So I think that prioritizing that when you are budgeting a project, knowing that will add value to the relationship and have that client come back to you and do more work with you. You factor all those things in when you're estimating your project or the price of your product and know that it is a very important part of your longevity and your customer's experience."

Small business lead generation can be tough, time-consuming, and expensive. But it doesn't have to be. Once you identify who your top target audience is and what problems they have, you can get potential clients to contact you when they need help.Every small business is the proverbial “Needle in the Haystack,” so small business lead generation is critical to an entrepreneur's survival. And the better your sales team gets at lead generation, the faster your small business will grow into a big business. You need to create a strategy for finding new leads that become new customers.Remember, it is a lot easier to turn a prospect or lead into a customer if the lead calls you versus when you call them. It cracks me up when I hear titles of articles, seminars, or books about how to “Make Effective Cold Calls” or how to “Warm Up Cold Calls.” Below are a few best practices that each is a great way of generating leads without an email list, a newsletter, or really, without ever having to make a cold call.However, just like we covered in How to Network at Business Networking Events, business-to-consumer sales and business-to-business sales are totally different. So, developing qualified leads for consumers is totally different than generating qualified leads that are other businesses. So, as we go through the process, I'll give examples of each type of lead generation strategy.Here is an easy-to-follow, step-by-step process for Small Business Lead Generation:Before You Spend Time or Money on Small Business Lead Generation, Identify Who Your Target Market Is and What Problems They Have.Create Brand Awareness by Posting Your Solutions to These Problems in Blog Posts and on Social Media Platforms.Catalog Your Small Business Success with Case Studies and Sharing Customer Successes.The Generate New Customers for Small Businesses, Focus on Referrals and Repeat Business.If You Have to Cold Call in the Digital Age, Call to a Targeted List Who Already Knows You.

In this episode of The Better Than Rich Show, Mike and Andrew discuss key aspects of starting and scaling a business. They emphasize overcoming criticism, the importance of self-promotion, and using other people's money for startup funding. They advocate for hiring help for low-value tasks, allowing business owners to focus on high-value work. The hosts warn against perfectionism in startups and highlight the need for effective time management. They also outline the core departments every business needs: strategy, marketing, sales, operations/client success, HR, and finance, and discuss strategies for increasing efficiency as the business grows. Topics Covered: 00:00:00 - Practical Tips for Business and Personal Growth 00:03:52 - Unveiling Your Brand's Deep Meaning 00:07:13 - Spreading Your Business Word and Overcoming Critics 00:09:25 - Importance of Repeat Business and Word-of-Mouth Advertising 00:11:11 - Strategic Approaches to Business Financing 00:13:19 - Delegation and Automation for Business Growth 00:16:47 - Benefits of Virtual Assistants for Business and Life Balance Connect with The Better Than Rich: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠BTR Mini-Course⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠TikTok⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Linkedin⁠ --- Send in a voice message: https://podcasters.spotify.com/pod/show/betterthanrichshow/message

The following guests sit down with host Justin White:•   Dana Lang – President and CEO, Pulse Processing•   Krysti Loftis – Vice President and COO, Pulse ProcessingHow Processors Can Position Themselves as Indispensable Resources for Mortgage BrokersProcessors play an integral role in getting a loan closed - but they are capable of so much more. How can processors set themselves and their mortgage broker partners up for success and help earn repeat business? Listen to episode #37 of Good. Better. Broker as we talk with the co-founders of a processing company who are looking to rewrite the playbook for processors across the industry.In this episode of the Good. Better. Broker. podcast, you'll learn how to perfect your processing skills.In this episode, we discuss ...•   1:42 – How Dana views the role of a processor•   3:44 – Krysti's best practices as a processor•   5:11 – Why Dana operates with a mindset that loans are not guaranteed•   6:36 – Krysti on some common misconceptions involving the role of a processor•   8:44 – Dana on the most important aspects of a broker-processor relationship•   10:37 – Krysti on the role processors play in protecting a broker's reputation•   12:16 – Why Dana views the loan process as a relay race with the LO and processor•   13:59 – What Dana hears when she asks a client why they're looking for a new processor•   17:12 – Why Dana believes in staying humble and asking questions•   18:16 – Krysti's tips for brokers on setting up their processor for success •   22:21 – Why the front end of the loan process is the LO's time to shine•   23:21 – Why answering the phone is so important for processors•   25:06 – Why Dana and Krysti put an emphasis on high quality over quantity of loansResources Mentioned in This Episode: Power to Processors Show Contributors:Dana LangConnect on LinkedIn  Connect on FacebookConnect on InstagramKrysti LoftisConnect on LinkedIn Connect on FacebookConnect on InstagramJustin White is UWM's in-house brand journalist and the host of the daily news video, Inside Pass. He creates engaging content across multiple platforms to promote the benefits of the wholesale channel and partnering with UWM. A seven-time Emmy-award winner, Justin is a graduate of the S.I. Newhouse School of Public Communications at Syracuse University.Connect with Justin on LinkedIn, Instagram, or TwitterConnect with UWM on Social Media:•   Facebook•   LinkedIn•   Instagram•   Twitter•   YouTubeHead to uwm.com to see the latest news and updates.

The following guests sit down with host Justin White:•   Michael Tranckino – CEO, Trusted Lending Center•   Katie Tranckino – COO, Trusted Lending CenterEngaging in Your Clients' Lives is Key to Driving Repeat Business and Earning ReferralsHeading into 2023, client retention will be a major area of focus for independent mortgage brokers. How can you stay in front of your clients even when they aren't in the market to buy or refinance? Listen to Episode #34 of Good. Better. Broker. as we talk with the owners of Trusted Lending Center in Arizona, a mortgage broker shop that stays top of mind with their borrowers by staying engaged in their lives.In this episode of the Good. Better. Broker. podcast, you'll learn how to ensure your past clients come back to you and also send you referrals. In this episode, we discuss ...•   1:48 – Mike and Katie on the company's overall approach to client retention•   3:25 – How Mike and Katie use coaching to shape their retention strategy•   6:14 – Touchpoints Mike and Katie use to engage with clients•   6:52 – How Mike and Katie use handwritten notes to stay in front of clients•   11:37 – How Mike and Katie use videos to communicate with and engage with clients•   14:06 – Staying top of mind with clients in a rising-rate environment•   17:26 – Mike and Katie on their preferred CRMs and the benefits of them•   18:56 – Katie's advice for other mortgage brokers on asking for referralsResources Mentioned in This Episode: Brian Buffini CoachingAmerican Greetings e-card videosClient ConnectShow Contributors:Michael and Katie TranckinoConnect on LinkedInConnect on FacebookConnect on InstagramJustin White is UWM's in-house brand journalist and the host of the daily news video, Inside Pass. He creates engaging content across multiple platforms to promote the benefits of the wholesale channel and partnering with UWM. A seven-time Emmy-award winner, Justin is a graduate of the S.I. Newhouse School of Public Communications at Syracuse University.Connect with Justin on LinkedIn, Instagram or TwitterConnect with UWM on Social Media:•   Facebook•   LinkedIn•   Instagram•   Twitter•   YouTubeHead to uwm.com to see the latest news and updates.

In this episode, Dan connects with a true architect of modern Customer Experience (CX) and a man who can claim more than most to be a relationship innovator, the founder and CEO of The Center for Client Retention (TCFCR), Richard Shapiro.  A former VP of Customer Satisfaction and Client Retention at ADP, Rich joins Dan to discuss his passion for developing relationships, the way his early experiences in retail with his father played a role in the trajectory of his life and career, and how he's acted as a trailblazer in the industry for customer experience. Rich has pioneered a unique path for businesses to maximize growth and revenue potential by returning to the fundamental truth of the customer experience – that customers are people first and customers second.  Today, Dan and Rich discuss Rich's people-first approach to customer service, how his time at ADP influenced his ideas for shifting how businesses can enrich the customer experience, the ins and outs of his book,  The Endangered Customer: 8 Steps to Guarantee Repeat Business, and how the lessons from his book are applicable to all forms of relationships.  Notable Quotes “The strongest bond in any relationship or business is between two people. Whether you have an e-commerce business or have a brick-and-mortar store or a medical practice – it's all about the 1:1 relationships. People like to feel like somebody else really cares about them, and you can't really care about someone unless you get to know them.” (1:01:29) In This Episode (02:50) Richard's story - from his father's partner to trailblazing a new approach to the customer experience (06:38) Human connection in the corporate world (13:15) The evolution of the customer experience throughout the decades (19:32) Meaningful relationships are a pillar of the customer experience (26:24) The levels of customer service using a people-first approach (30:05) Richard breaks down his 8-step process for building brand loyalty (36:07) Using the invite to return instead of saying no to the customer.  (39:48) Treating customers like people even in frustrating situations to build trust (43:20) The 8 steps are all about relationships (51:01) Richard's personal growth in building relationships using his 8-step process  (55:20) Genuine curiosity and sincerity are a necessity for building relationships (58:45) The key to customer service: people are people, not transactions About Richard Richard Shapiro is the Founder and President of The Center For Client Retention (TCFCR). He is an author and mentor with expertise in brand loyalty, customer experience, and customer retention. His upbringing, paired with his time in the corporate world, shaped Richard's ideas for how powerful the customer experience is for improving customer retention. Richard believes by taking a people-first customer–second approach, customers will enter your business as a stranger but leave as a friend, eager to return. Richard is a renowned author of books such as “The Endangered Customer: 8 Steps to Guarantee Repeat Business” and “The Welcomer Edge: Unlocking the Secrets to Repeat Business.” Richard enjoys making new friends, mentoring others, and doing architectural tours. Resources & Links Dan Nestle Dan on LinkedIn: https://www.linkedin.com/in/nestle Dan on Twitter: http://twitter.com/dsnestle The Dan Nestle Show on Facebook: https://www.facebook.com/TheDanNestleShow/  The Dan Nestle Show Website Apple Podcasts YouTube Spotify Google Podcasts Stitcher Deezer Richard Shapiro Richard on LinkedIn: https://www.linkedin.com/in/richardrshapiro/?locale=es_ES Richard on Twitter: https://twitter.com/RichardRShapiro The Center for Client Retention: https://www.tcfcr.com/ The Endangered Customer on Amazon.com: https://www.amazon.com/Endangered-Customer-Guarantee-Repeat-Business/dp/099800300X

Hospitality drives our business and is the foundation that great guest service is built upon. Your restaurant's success and competitive advantage will always come from each member of your team providing genuine, caring hospitality. Do this and your repeat business, online reviews and profits will rise. In this episode of the Restaurant Rockstars Podcast, I'm speaking with Greg Provance of GP Hospitality Partners, a true kindred restaurant spirit and expert on the fine points of hospitality. Listen as Greg tells us: - What hospitality really means - Learnings from hosting some of the world's biggest celebrities and stars - How to create raving fans for your operation and a sense of ownership by the team - The “Stock Market” analogy and how guests invest in your business - How creating trust is your restaurant's greatest currency - Why true leaders empower, not delegate And about Greg's new book Butts in Seats, Creating Raving Fans for your Restaurant. A read that gripped me on every page and one I recommend to any service business. Show Notes: https://bit.ly/E311RRP Now go out there and Rock YOUR Restaurant! Roger Thank you to our Sponsors:

I'm obsessed with Marketing, but few operators are great restaurant marketers or have the time. On top of that, few marketing ideas are fully trackable so you know where the business is coming from and the return on your investment. Well in this episode of the Restaurant Rockstars Podcast, we have a solution. I'm speaking with Dyson Barnett of https://www.getfanconnect.com/BirthdayRockstar/ Dyson's a former restaurant owner/ operator and knows a thing or two about reaching your customers and getting new ones in the door. Listen as Dyson tells us: - How you can fill your seats 7 days a week, not just your busiest days - 7 out of 10 people dine out on someone's Birthday – why not your Restaurant? - How a targeted customer Data Base is the key to more restaurant traffic - The strategy to attract larger parties and higher check averages And best of all, how your birthday campaign can be completely “Done For You” with no hassles and proven ROI. Listen to this episode, get your restaurant onboard with the Birthday Club and don't let these customers celebrate anywhere else! Rock On! Roger SRV - Unlock Staff Potential and Maximize Sales. SRV teaches your team to profitably sell and accurately create the food and drinks at your restaurant. Learn More: https://srvnow.com/ Popmenu - For a limited time only, popmenu is offering our listeners $100 off your first month plus an unchanging lifetime rate. FREE Demo: https://www.popmenu.com/rockstars Smithfield Culinary – Inspiring head-turning menu creativity. Visit us for culinary trends and chef-created recipes: https://smithfieldculinary.com/ FanCONNECT - Get New and Repeat Business, more birthday parties, keep your tables full, and increase your revenue. Join The Birthday Club https://www.getfanconnect.com/BirthdayRockstar/

The following guests sit down with host Justin White:•   John Kresevic – CEO, JFQ Lending•   Roger Moore – Founder and President, Loan ProntoAdding HELOCs to your menu of product offerings will help your business now and in the futureWith home equity levels at all-time highs, HELOCs give borrowers an opportunity to access that equity without having to refinance their first mortgage. How can independent mortgage brokers sell HELOCs to boost their volume now while also setting themselves for success down the road? Listen to Episode #25 of Good. Better. Broker. as we talk with the leaders of two companies who have embraced HELOCs as part of their business. In this episode of the Good. Better. Broker. podcast, you'll learn how to strategically add HELOCs to your product offerings. In this episode, we discuss ...•   1:55 – Why John believes HELOCs are a good option in this market•   2:55 – John on the appeal of a HELOC for borrowers•   4:00 – How John assesses which of his clients could be a fit for a HELOC•   5:40 – How JFQ Lending plans to turn HELOCs into future business•   7:20 – John's advice on how to approach client questions on HELOCs•   9:28 – John's advice on how to originate HELOCs as seamless as possible•   12:11 – Roger on why HELOCs are an attractive option for borrowers•   12:57 – How Loan Pronto's HELOC product has performed since its rollout•   13:50 – Roger on how HELOCs can help you stay in front of clients•   15:04 – How HELOCs can give your business momentum in this market•   16:52 – Roger on how to sell a HELOC to a borrower•   18:57 – How Loan Pronto plans to turn HELOCs into future business•   20:39 – Why originators need to embrace HELOCs as part of their business Show Contributors:John KresevicConnect on LinkedIn  Connect on FacebookConnect on InstagramRoger MooreConnect on LinkedIn Connect on FacebookConnect on InstagramJustin White is UWM's in-house brand journalist and the host of the daily news video, Inside Pass. He creates engaging content across multiple platforms to promote the benefits of the wholesale channel and partnering with UWM. A seven-time Emmy-award winner, Justin is a graduate of the S.I. Newhouse School of Public Communications at Syracuse University.Connect with Justin on LinkedIn, Instagram or TwitterConnect with UWM on Social Media:•   Facebook•   LinkedIn•   Instagram•   Twitter•   YouTubeHead to uwm.com to see the latest news and updates.

Luke Wagner is a mortgage specialist with Cornerstone Home Lending. Like the flooring trade, mortgages are not something you seek out all the time. Luke has been able to build a brand and reputation that has clients coming back to him again and again. Listen in as we discuss how to build a business that values client relationships to truly build word of mouth marketing.Need new headphones for working and listening to Floor Academy? Check out ISOTunes using the link below. Amazing Bluetooth headphones that are OSHA certified. http://bit.ly/2P5A9pRCheck out our sponsorThe International Surfaces EventCheck out our website and storeSupport the show

Dhammarato and Brian talk about meditation retreats... how to have a good meditation retreat, how meditation retreats came to be, and the key ingredients that some meditation retreats miss. See the video version of this call on YouTube. ►YouTube Video - https://www.youtube.com/watch?v=XCOtcl2I4iQ Find the full video chats on the Dhammarato Dhamma YouTube channel. ►YouTube - https://www.youtube.com/c/DhammaratoDhamma Weekly Sangha calls, everyone is welcome! ►The Sangha US - https://join.skype.com/uyYzUwJ3e3TO ►The Sangha UK - https://join.skype.com/w6nFHnra6vdh To meet Dhamma friends or volunteer to help spread the Dhamma, join our discord. ►Discord - https://discord.gg/epphTGY To unite the growing interest in Buddhism with the hundreds of Buddhist wats in the West, we are in the process of starting the Open Sangha Foundation. If you want to learn more or volunteer to help, join the discord link above and navigate to the "open-sangha" text channel. We are in the process of timestamping and organizing the 1000+ Dhammarato skype calls on this channel. If you would like to help with the process, find more information here - https://bit.ly/3H1EWSA What do the numbers in the title mean? The number by the name of the student indicates the total amount of recorded calls with Dhammarato. The date in the title indicates the date the call was recorded. 00:00:00 Intro 00:00:52 What Is a Retreat? 00:07:47 How Retreats Are Taught and the Origin of Retreats 00:22:01 New vs. Repeat Business in Retreats 00:26:12 Reasons for Retreats 00:29:52 Dana and Paying It Forward 00:38:46 Ownership of Retreat Centers in Thailand vs. United States 00:44:19 The Key Ingredients That Are Left out in Retreats 00:55:17 Retreat Schedule 00:57:11 Retreat Just Means Seclusion

Sports Family, Money can't buy you love, but it sure as hell can buy you a Super Bowl! Just ask the RAMS how it's done! 

After spending over 25 years in the hospitality industry, Paul has discovered how to go beyond a “perfect” customer experience. Through teaching his audience to stop viewing perfect as an end goal, and instead see it as a starting line, Paul encourages companies to stop settling for delivering merely “perfect” service. Paul is author of "Repeat Business, Inc: The Business of Staying in Business", an Advanced Communicator in Toastmasters International, and a member of the National Speakers Association. In this episode Neil & Paul discuss these and other topics

In this episode I am joined by Paul Rutter to talk about delighting and surprising your customers to deliver a remarkable experience. We draw on his experiences from his latest book " You can't make this ship up"You'll Learn:1. Why going above and beyond is the success of repeat business.2. How to delight your customers at every step of the journey.3. What sea based businesses can teach land based business About Paul:After spending over 25 years in the hospitality industry, Paul has discovered how to go beyond a “perfect” customer experience. Through teaching his audience to stop viewing perfect as an end goal, and instead see it as a starting line, Paul encourages companies to stop settling for delivering merely “perfect” service.Over the past three decades, as a Senior Executive, Paul has managed and guided some of the largest and most luxurious cruise ships in the world, taking him to speak on stages all over the globe where living with his customers, clients and co-workers was a way of life. His time on the high seas has taught him that through approaching customer service with the intent to exceed his customer's expectations, rather than just meet them, higher levels of customer satisfaction, retention, loyalty, and repeat business can be experienced.Paul is author of "Repeat Business, Inc: The Business of Staying in Business", an Advanced Communicator in Toastmasters International, and a member of the National Speakers Association.Paul has a Bachelor of Science in Education from Boston University, and spent years as an educator before joining the hospitality industry. His time in the classroom gave him the skills to command a room and conduct productive and efficient workshops.His latest Book:"You can't make this ship up"

You DON'T NEED 100 new leads… You NEED a better sales process. If we gave you 100 new leads, what would you do? Would your current sales process be able to handle that? Would you close a good percentage? Would some leads fall through the cracks? Jeff and Joe are bringing some experience to the table here to help you see the RIGHT way to grow a business with REVIEWS, REPEAT BUSINESS and REFERRALS! Join our FREE Help More, Sell More Facebook Group: https://www.facebook.com/groups/544964610122130 Burly Sales Online Sales Training and Mentorship: https://www.burlysales.com/ SOS DoJoe With Joe Marcoux: https://sosdojoe.com/ Subscribe and drop us a 5 star review!

The restaurant world has changed. Business is increasing, Customers expect more and staff are hard to find. This is a perfect storm for technology that empowers your customer to order, split checks and pay from their own mobile device which frees your team to deliver greater service. In this episode of the Restaurant Rockstars Podcast, I'm speaking with Mr. Jon Squire, CEO of www.cardfree.com. This is an all-in-one platform that simplifies the ordering and payment process with contactless technology. There is even a delivery function that saves the high cost of 3rd party delivery fees. Listen as Jon tell us: - Why Safety and Convenience are your restaurant's competitive advantage - How restaurants can increase Check Averages by 30% and more - The way to increase Repeat Business and Loyalty 2 X - Faster Table Turns mean more sales and profit - How your restaurant can deliver food & drink without expensive 3rd party Fees Why not check out the FREE DEMO at www.cardfree.com Now, Rock YOUR Restaurant! Roger For more restaurant resources: https://restaurantrockstars.com/ The Restaurant Rockstars Academy – The Ultimate Start-up & Management Courses. Everything you need to know to crush it in the restaurant business. https://restaurantrockstars.com/pricing/

In episode #120 of The CXChronicles Podcast we welcomed Paul Rutter, Founder & CEO of Smooth Sailing Communication & Cruise & Entertainment Director at Royal Caribbean, one of the world's largest cruise line operators!After spending 25+ years in the hospitality industry, Paul has discovered how to go beyond a “perfect” customer experience. Being on the high seas has taught him that through approaching customer service with the intent to exceed his customer’s expectations, rather than just meet them, higher levels of customer satisfaction, retention, loyalty, and repeat business can be experienced. As a Senior Executive, Paul has managed and guided some of the largest and most luxurious cruise ships in the world, taking him to speak on stages all over the globe where living with his customers, clients and co-workers was a way of life. Paul is author of "Repeat Business, Inc: The Business of Staying in Business", an Advanced Communicator in Toastmasters International, and a member of the National Speakers Association. Episode #120 Highlight Reel:1.) Building experiences & memories that keep bringing customers back! 2.) How modern cruise ship teams are built & managed 3.) Why technology is rapidly changing the cruise industry -- we're talking $1B+ boats!  4.) Listening, learning and evolving from your customer & employee feedback 5.)  What business owners & executives can learn about CX from the Cruise IndustryHuge thanks to Paul for coming on the show and featuring his work and efforts in pushing the cruising, travel & entertainment industries forward into the future. Click here to learn more about Paul RutterClick here to learn more about Royal Caribbean  If you enjoy this episode of The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review, this is the easiest way we can find new listeners, guests and future CX'ers!Watch  CXC's Youtube Channel HereSupport the show (https://cxchronicles.com/)

Interview with Richard R. Shapiro, Founder and President of The Center For Client Retention Richard R. Shapiro is Founder and President of The Center for Client Retention (TCFCR) and a leading authority in the areas of customer experience, brand loyalty, and customer retention. For over 25 years, Richard has spearheaded research conducted with millions of customers from Fortune 1000 companies, compiling the ingredients of customer loyalty and what drives repeat business. He authored two best-selling books: The Welcomer Edge: Unlocking the Secrets to Repeat Business and The Endangered Customer: Eight Steps to Guarantee Repeat Business.

After spending over 25 years in the hospitality industry, Paul has discovered how to go beyond a “perfect” customer experience. By teaching his audience to stop viewing perfect as an end goal and instead see it as a starting line, Paul encourages companies to stop settling for delivering merely “perfect” service. Over the past three decades, as a Senior Executive, Paul has managed and guided some of the largest and most luxurious cruise ships globally, taking him to speak on stages all over the globe where living with his customers, clients, and co-workers was a way of life. His time on the high seas has taught him that through approaching customer service with the intent to exceed his customer's expectations rather than meet them, higher levels of customer satisfaction, retention, loyalty, and repeat business can be experienced. Paul is the author of "Repeat Business, Inc: The Business of Staying in Business", an Advanced Communicator in Toastmasters International, and a member of the National Speakers Association. Paul has a Bachelor of Science in Education from Boston University and spent years as an educator before joining the hospitality industry. His classroom time gave him the skills to command a room and conduct productive and efficient workshops. Top 60 Sales Leadership Podcasts You Must Follow in 2021https://blog.feedspot.com/sales_leadership_podcasts/

TEN DEMOS IN A WEEK!!! That's right, Jacob Hahn, the manager of the Brand Ambassador program for TightSeal Exteriors & Baths generated ten demonstrations in a single week by visiting recently completed installations, delivering a gift basket and following a proven process! Tune in to this episode of Lead Gen Leaders as I interview Jacob as well as the owner Kevin Kabaczinski to discuss their substantial growth and how they have focused on the fundamentals of Repeat Business, Referral Business, Radius Marketing around job sites and Online Reviews. They reveal countless golden nuggets from their growth journey and several powerful points!

When choosing KPIs, always start by defining who the customer is.  So the next logical step is to figure out what the customer is looking for.   A common mistake I see all the time is that KPIs are set as Customer KPIs when in fact the customer doesn't value that measurement and benefits nothing from it. For example, a sales department crafted a few customer KPIs:  $ Value if Gross Profit  % Gross Profit  $ Value if Annuity Business  $Cost of Customer returns    From the above examples, you can see that the customer has received no benefit from these.    Instead we should be asking how would the customer want to measure you as a supplier?    The answer to that question would like very different:  # of returned shipments due to Poor quality  # Mistakes on documentation  % Variance to lowest product price  % Product returned for Poor Quality  % Due Date met  # Avg time from order to Delivery  # Executive Engagements  % Net Promoter Score  Can you see the difference?   All of these KPIs are of value to the Customer and right now your customer might be measuring you on the achievement of them.    There are 3 Value propositions which we can discuss    Value for money (or a no frills offering)  Customers want a product quality that is fit-for-purpose and where the delivery is predictable.  It must be relatively easy to do business with you and there doesn't need to be a huge variety of products to choose from. The price needs to be competitive even  if it's not the lowest. Price will, however, become a discussion point if quality and delivery are lacking.  In times like these customers want a great offering at a great price. They love champagne, but invariably only have money for beer.  There are world-class companies that do this such as Walmart, Toyota, Macdonald's.  70% of my customer are looking for the price as the #1 value driver    KPIs    % Repeat Business  % On time and In full deliveries  #Average order lead time  % Credit Note to Sales    The trick for you is to ensure you measure the same in your internal systems.      2. One stop shop  This is the Customer Solutions model. You supply the customer with many  customized products and services and can be integrated into their supply chain.  Relationships on the ground are key as you increase the mix of services to product.  Companies that do this well include Microsoft and IBM,.  20 to25%    KPIs  % Contract renewals  Value of Referral Business  % Customer Satisfaction – you can use some sort of survey to get this information  % Net Promotor Score  Value of ROI from Joint Customer Initiatives      3. Product Leadership      Product leadership means providing cutting edge premium products. They are not to be confused with fit-for-purpose quality products as they have a much higher and superior quality and, perform at a much higher level.  Suppliers of leading products should earn a superior margin in order to service the additional costs these products require,   such as innovation costs,   research costs,   handling costs and,   branding costs.   In addition, be wary of launching innovation projects that aren't led by customer data as this can cause an unnecessary reallocation of resources away from productive and profitable activities.  Companies that do this include Mercedes Benz, BMW, Apple, Gucci Clothing.  5to10%    KPIs   # Innovation Awards  % Brand Awareness  # Average Ranking in Product Reviews  # New features per annum  # Average score in independent reviews      The trick for you is to ensure you measure the same in your internal systems.    Tip  Make sure your Customers would value your  Customer KPIs  

Event Management Business Success - நிகழ்ச்சி மேலாண்மை வணிக வெற்றி(100for100 - பதிவு - 97) Repeat Business and Referral Business is the Key to Growth. மீண்டும் மீண்டும் வழக்கமான வர்த்தகம் மற்றும் பரிந்துரை வணிகமானது வளர்ச்சிக்கான திறவுகோலாகும்.

What's the difference between repeat business and recurring revenue when it comes to web design? The difference is actually a lot larger than most people think because it impacts: the consistency of your cashflow your ability to reach higher income goals the quality of your clients your market position your pricing This is a very … The post Repeat Business vs. Recurring Revenue first appeared on DoubleStack.

ELITE : SIX Think Tank meetings are discussed over ZOOM with our members every Friday at 9:30am.Facilitated by DANNY : DE HEK meetings are recorded for our Podcast, we’ve been doing this since COVID-19 if you’re interested in joining in with us check out our Website at dehek.comEXPERIENCESBetter relationships, more accountabilityBetter serviceAccountability increasesMore likely to give referralsBuying local means that if you have a problem with the service/product it’s easier to resolve the problem.Longer term, repeat businessHuman interaction - better serviceFace to face business ( ie local) strengthens the relationship and trust.More impactful to small local business - bad reputations are hard to shake … good reputation matters more.Prepared to go the extra mile.PROBLEMSPriceLimitations around goods availabilityChoice may be limitedSlower to adopt new products / technologyPoor quality and serviceScale of operation - ability to serve multiple customersMay have to pay moreMore expensive due to lack of purchasing powerProblems easier to solve in face to face situationsEasier to have your reputation dented (fairly or unfairly)Transparency of business ownershipTry local, buy on-lineSOLUTIONSSupporting your communityCreate a good customer experienceBusiness LoopingCreate positive ripple effectsGo to give not go to getTrade on quality not just priceThink about where your money goesLocal visibility always pays dividendsupstreamnz.co.nzTAKES AWAYBuying local is a double win; win for us and for the communityGo local, go local, go localThink local, be local, support localBuying local is a conscious decisionOFF TOPIC (Mark)I love KFC (Mark)I love my relationship with Helen (Danny)I love working with my husband (Jaline)NEXT WEEKS TOPIC - MANAGING CHANGE

Topics covered and questions you’ll uncover during this episode:What defines a home as “Luxury”?Buying trends of the affluentThe importance of stagingUtilizing market statistics and trendsPreparing a home for the marketCertifications and designations for professional stagersHaving a good relationships with a stager and agentStaging for the the right demographicWhy does a home sit? Creating an emotional connection with a homeCurating a luxury experience for buyersNeed vs. Want buyersSetting the tone with detailsKofi’s secret sauceCapturing the essence of a property with photos and videoEmbracing the negativesResources from this episode: Lori Pedersen - Home Staging + StylingThe Nartey Group

For the last few years, the asset class that’s been all the rage is multi-family housing. But I’m here to tell you, my friends, there’s a new king of the hill. You’ll find out what it is RIGHT NOW in I’m Bryan Ellis. This is Episode #321 of Self-Directed Investor Talk.----Hello, Self-Directed Investors, all across the fruited plane. Welcome to Episode #321 of Self-Directed Investor Talk, the SHOW OF RECORD for savvy self-directed investors like you. Guess what’s going to happen today? Well, I’m going to help you to find, understand and profit from exceptional alternative investing strategies and opportunities… so buckle up!So, the telephone rings, and I recognize this guy’s name. He’s a friend, a fellow investor, and someone whose judgment I trust quite strongly. He’s the kind of guy that when he says “I’ve got a deal”, if you’re smart, what you say in response is “where do I send the money”.So I picked up the phone, earnestly hoping that one of his life-changing opportunities awaited But that’s not what he said, this time. Instead, what he says, is this: I’ve got TWO deals… and instantly, I know this is going to be my lucky day.I’m going to tell you about those two deals and why you should keep your ears open for similar opportunities for yourself. In fact, it may even sound to you, as I describe these deals to you, that I’m trying to sell YOU on investing in these deals with us.Nope. We’re closing on both of them with our own money, because both of these are just too sweet to turn down. But I can tell you, with some confidence, that you’re going to wish you were in on this when you hear about it. Who knows, we may raise capital for these deals so we can get some of our money back out to find even more of them… but we may just keep them… they’re that good. If you’re already on my investor waiting list, I’ll let you know if we decide to make this available. And if you’re not already on my waiting list, and if you are liquid for atleast $100,000 - then you probably want to get on that list right away. Just text me at 833-212-2112 and ask to get on the waiting list and I’ll take care of you.So what is this spectacular asset class?Oh now… surely you can venture a guess? Think with me… the biggest demographic phenomemon of the last 60 years… the BABY BOOM generation… they’re retiring at the rate of about 10,000 people per day. A whole lot of them have MONEY, and lots of it. And all of their kids and grandchildren have spread out all over the country. What are these people doing? They’re buying RV’s - in MASSIVE volumes - and taking their home with them all over the country.So what opportunity does this create for me and you… and what is the ACTUAL opportunity that my friend reached out to me about?RV parks, baby! Imagine the benefits of owning a hotel… where you get a very, very high rental price for a very, very small portion of real estate… but you do NOT have to think about things like laundry or furniture or linens or any of the things that makes a hotel so very expensive to establish, operate and own.Instead, what you’re renting out is, essentially, a piece of concrete. A small piece of concrete, where your customers bring THEIR OWN bed and THEIR OWN furniture and THEIR OWN linens. All you do is provide them with a hookup for electricity and water and, if you’re smart, some great amenities, and what do you have? You have a situation where you’re collecting hotel-like nightly rental rates in exchange for a service that is FAR LESS EXPENSIVE and SO MUCH EASIER to provide than with a hotel.But there’s another HUGE benefit to RV parks… lots of them, actually. And this one explains why, we are expecting, conservatively, an internal rate of return of 15-20%+. That benefit is REPEAT BUSINESS! You see, we know, as a sociological fact, that people who use RV parks are, by and large, very habitual in their behavior. Once they find an RV park that they like, chances are they’ll come back every year or two over and over and over again…...and that means not only are the profits in this business VERY HIGH, but they can also be incredibly CONSISTENT.Both of the deals that we’re buying and closing on in the next two weeks are actually ALREADY very profitable… and the REALLY beautiful thing is this: A little money spent wisely goes a REALLY LONG WAY with RV parks. There are two examples I want to share with you, both of which will ABSOLUTELY blow your mind… you’ll see why we are SO UTTERLY THRILLED with this asset class.But before I share those two examples with you, think about this name: Sam Zell. Sam Zell is a LEGENDARY real estate investor, Bloomberg pegs his net worth at $4.4 BILLION. Zell started and currently owns a very large percentage of several publicly-traded REITs - kind of like a mutual fund for real estate investments - and each of those REITs are focused on different real estate segments like commercial real estate, multi-family and… surprise, surprise… RV parks and mobile home parks. And guess which one is outperforming the others? According to a recent story in BisNow.com, the answer is no surprise at all: Zell’s RV parks are CRUSHING the results from commercial real estate, multifamily and every other real estate sector.As for those two examples of how an investor can easily spend a TINY amount of money in an RV park and get that money back entirely very, very, very quickly… you’re just going to be bowled over, my friends.Unfortunately, we’re short of time today, so I’ll tell you those two things tomorrow, so be sure that you have SUBSCRIBED to Self-Directed Investor Talk in Apple Podcasts or whatever podcast system you use.If you’d like for me to send you a notice when I release that episode so you are sure you don’t miss it, just drop a quick text to me at 833-212-2112 and let me know.I’ll look forward to pulling back the curtain for you a little more tomorrow, my friends… and I’ll even give you my advice on how YOU can get involved in this incredibly, incredibly attractive asset class yourself… maybe even using the money in your IRA or 401(k), so don’t miss it!My friends… invest wisely today and live well forever! See acast.com/privacy for privacy and opt-out information.

How To Get More Conversions: More traffic (higher CTR from testing ad creatives) Higher conversion rate on website (CRO, making the ad match what you’re selling, match the ad with the customer’s step in the funnel) Retargeting, bottom of funnel (ATC, IC, more) REPEAT BUSINESS: retention/loyalty Post purchase upsells Trust building - funnels, email funnels. This action-packed episode is brought to you by the performance marketing experts at Voy Media. https://voymedia.com/ --- Send in a voice message: https://anchor.fm/digitalmarketingfastlane/message

Referrals save you plenty of time and energy winning over new business. So, what is the secret to getting more referrals? Marketing expert John Jantsch designed this 9-step systematic approach to harnessing the power of referrals to ensure repeat business and a steady flow of new customers. Guest’s Background: John Jantsch is a marketing consultant, speaker, and author of Duct Tape Marketing, Duct Tape Selling, The Commitment Engine, and The Referral Engine, and the founder of the Duct Tape Marketing Consultant Network. His latest book, SEO for Growth – The Ultimate Guide for Marketers, Web Designers, and Entrepreneurs, is changing the way the world thinks about SEO. How to Turn Your Business into a Referral Engine Step 1: Build trust – deliver a great customer experience Step 2: Organise your customer’s behaviour – provide them with a guided journey Step 3: Map customer experience points – look at the ways that people come into contact with your business Step 4: Create content for referrals – maximise the opportunities Step 5: Reverse engineer the referral process – start with the end in mind Step 6: Create a champion referral program – educate your best customers Step 7: Identify your ideal customer – make sure your referral sources know who they are Step 8: Use 5 different types of programs – aim at doing them all for a “collective momentum” Step 9: Create a strategic partner network – work with other businesses to increase your value to your clients Support the show.

You may not call them ‘customers.’ They may be your clients, service users, patients, subscribers, volunteers, buyers, members, fans, students, colleagues… but they’re all customers by another name. As business owners, understanding our customers (and prospective customers) is invaluable. My guest today is customer service expert and trainer, Rebecca Winn. Rebecca spent seven years working in a complaints handling center and it's fair to say she's picked up more than a thing or two. In this episode, Rebecca shares Three Customer Needs we simply must meet if we’re going to turn an unhappy customer's frown upside down. Better than that, by applying these principles, you're more likely to win REPEAT BUSINESS, RECOMMENDATIONS AND REFERRALS – the easiest way to grow our business and LOVE what we do. For all the links mentioned in today's show or to join my private Facebook group, Earning the Right; head over to our show notes pages at www.getrealaboutbusiness.com/38.

EPISODE 215 of The Local Small Business Coach Podcast   Increase Your Sales by Increasing Your Customer Frequency   In today’s episode: It is typically easier to get customers to be repeat customers vs trying to create new customers out of thin air. In part 2 or our 3 part series, we will dive in and take a closer look at the various ways you can improve your customer frequency. Businesses that have good growth and constant income have a great customer frequency. Even businesses that have a "once and done" can do this! We will discuss how. Here are a few of the areas we will take a deeper dive into: Creating Customer Frequency via Other Business Owners Networking The Role Customer Service & Quality Play in How Often Folks Come Back Making Your Customers Feel Special Creating a Need for them to Come Return Creating an “Experience” Bounce Back Coupons Frequency / Loyalty Cards Staying in Contact with Past Clients Via Emails/Newsletter Referral Programs Using Family Nights Identifying Poor Service, Communication or other Processes that Are Causing a Lack of Repeat Business   So, if you are looking to increase your sales let's hop in and use your existing customers/clients to grow your business!   QUOTE OF THE WEEK: “It is not your customer’s job to remember you. It is your obligation and responsibility to make sure they don’t have the chance to forget you” – Patricia Fripp   ~~~~ The Local Small Business Coach Podcast is for Local Small Business Owners who are tired of living job to job and want to get to $100,000 in personal income. Each episode we discuss how to increase your profits, boost your sales, improve your processes and develop stronger teams.     HELPFUL LINKS   Course: Create over 30 Different Sales Ideas to Grow Your Local Business Thinking of Getting a Coach? Check out my work with me page Join the Badass Local Small Business Owners Facebook Group! Leave a Question for the Show: Ask a Question Website/Training Materials Become a Founding Member of Our Upcoming Membership Site – Click for More Info Get Your FREE eBook -8 Steps to Increasing Your Profits in Your Local Small Business Get your free Business Health Check PDF   WHO THIS PODCAST IS FOR: local small business owners, mobile businesses, brick and mortar businesses, handymen, landscapers, pool cleaners, cleaning services, QSRs, restaurant owners, mechanics, plumbers, real estate agents, dog groomers, franchisees, tradesmen, medical, dentist, insurance, & those looking to increase profits, boost sales, improve processes and develop stronger teams

This week on ON AIR we welcome back Bill Playford and DJ Snyder to talk about Customer Loyalty, Retention, and Repeat Business for Auto Retailers as well as the latest on CDK and Lyft with the Fortellis Platform.  

Could going back to the “old school” marketing strategies work better than anything else? I believe so and I'm not alone. Marketing and lead generation to get to the kitchen table isn't getting any cheaper. That's why it's so important to leverage the customers that already know you, like you, and trust you. Using this marketing tool will help you generate repeat business, more referrals, and a higher return on investment than any cold leads you generate. You're going to learn why my system works and how to start doing it on your own. HINT: There's a lot less competition using this “old school” marketing strategy.

It's all about customer relationships. Danny Peterson shares the philosophy and structure he uses to achieve an outstanding rate of customer referrals and repeat business. Referrals and repeat business make up over 70% of their revenue. Danny outlines the process they follow and explains why it works.

Customer retention and loyalty are critical to the success of your business and maintaining relationships is a key to both. Today’s guest shares 27 years of wisdom to help us create personal connections with customers, no matter how big our organizations grow. Customer retention: Are your customers an endangered species? Richard gives us a brief history of his experience working with successful companies, and how their success is largely attributed to customer retention. Drawing from 27 years of experience, he explains the importance of recognizing customers as people. Knowing their expectations and how they like to do business is not enough. One of the biggest challenges in scaling any business is finding a way to create lasting relationships with customers. If your company were to become huge, could you still interact with your customers as individuals? Richard explains how businesses of any size can create valuable personal relationships with customers. If you’re willing to invest in those relationships through personalized communications, the ROI can be tremendous. Richard says, “There’s never been more competition than there is today.” The need for building relationships with customers is critical. With a strong focus on the idea of repeat business, Richard explains the principles behind his book, The Endangered Customer: 8 Steps to Guarantee Repeat Business.  Based on extensive research, these 8 steps are geared towards giving you the ingredients for connecting with customers on emotional and psychological levels. How do your customers feel after the transaction is over? How will you know? Listen to this episode to learn how to create relationships so strong, your customers won’t imagine leaving you for a more enticing offer. Richard Shapiro, Bestselling author and veteran customer retention strategist Richard R. Shapiro is Founder and President of The Center For Client Retention (TCFCR) and a leading authority in the area of customer satisfaction and loyalty.  For 27 years, Richard has spearheaded the research conducted with thousands of customers from Fortune 100 and 500 companies amassing the ingredients of customer loyalty and what drives repeat business.  His first book was The Welcomer Edge: Unlocking the Secrets to Repeat Business and The Endangered Customer: 8 Steps to Guarantee Repeat Business, will be available February, 2016. Connect with Richard The Center For Client Retention Twitter LinkedIn Facebook Google+ Related Content Richard’s blog, 8 Steps to Guarantee Repeat Business for E-commerce Sites Richard’s bestselling book, The Welcomer Edge: Unlocking the Secrets to Repeat Business Richard’s new book, The Endangered Customer: 8 Steps to Guarantee Repeat Business 360Connext® post, 5 White Glove Tests to Maximize Customer Retention Customers That Stick® post, Faces of Customer Experience: Richard Shapiro Episode 058: Jill Griffin, The Loyalty Maker Sponsor Message: Develop your customer experience mission Do you know how to deliver the superior customer experience you visualize? We can help your team become a force for positive change, starting with a customer-centric mission. The Customer Experience Investigators™ at 360Connext specialize in helping companies across industries and around the globe develop and internalize unique and scalable customer-focused missions. To compete with the other 89% of companies staying afloat by providing better experiences, you need a compass for making astounding changes in the customer experience while breaking down the silos that are holding you back. We offer evaluations, workshops, and roadmaps to keep your wheels firmly planted on the road to a customer-centric future. Join us on our mission to Create Fewer Ruined Days for Customers™ today. Visit us at 360Connext.com.    Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices

If you don't take care of the customer you can kiss their money goodbye FOREVER.

Tim Gillette is America’s RockStar Coach, who shows people how to live their dreams.  Working with entrepreneurs by helping them to build a life they love and achieve RockStar status in life and business, Tim’s Rocker Life Coach Radio Show introduces you to people who make dreams happen in America.  Learn from the struggles and the joys that made each of them a RockStar in their world. This weeks guest will be: Robert Parkerson is a highly paid professional speaker, author and success coach . Mr. Parkerson has over 20 years of very successful applied business experience in the private and public sectors.  He is the founder and CEO of  www.robertparkerson.com    Mr. Parkerson is truly making a difference in the lives of thousands of people all across the United States and Canada with his speaking venues as well as his  private coaching/consulting programs.  He  has authored 3 Top Selling books; Stop Selling, Start Listening; The Three Keys To Transforming Ordinary ContactsInto Customers, Referrals and Repeat Business.  He has been featured on ABC and Fox News where the media has called Mr. Parkerson “America’s leading authority on Relationship Selling.” He has been in the top 5% of sales professionals with every company he has represented and, as a result, has received many awards and honors. Mr. Parkerson has had the honor of sharing the stage with well known celebrities such as Dr. Bill Dorfman, from ABC’s “Extreme Makeover”, Stedman Graham  Actor Glen Morshower from “24,” as well as former Superbowl Champion and NFL MVP, Joe Theisman.  He has also spoken alongside James Malinchak from season 1 of ABC’s “Secret Millionaire,” Jack Canfield, and Brian Tracy

In this Small Business Marketing Mastery Tips update, Liza Choa discusses the importance of makeover competitions to drive Repeat Business. Make your customer experiences really special so they keep coming back for more! In this episode Liza shares a powerful concept with Serena, the owner of Via Spiga Hair Salon Neutral Bay.  Its something thats simple and can be used to not only generate a lot excitement and buzz, it will be a major factor in helping drive repeat business through very satisfied and loyal customers. If you are in the business where looks and image are important to your customers - i.e. beauty salons, skincare, makeup artists, image consultants, weight loss, hair and nail salons, fashion consultants, etc, then one way you can do this is by introducing a 'makeover competition' and getting your whole team, staff and more importantly your customers to embrace it. The benefits of introducing a 'makeover competition' in your business include: Creating a lot of excitement and buzz in your business Helping your customers visualise their transformation in a special way that they will want to share with their family and friends Generating lots of user generated content - i.e. customers taking lots of before and after images, creating testimonials and stories that they can share and you can use to promote your business further Help you introduce your mobile application on your customers smart phone (iPhone or Android) so that they have a medium to promote their new image right there and then Most importantly it will be a major reason for customers wanting to come back to you and therefore you will increase your customer loyalty and increase repeat business Find out what Serena offers all her clients to make them feel special when they come and have their hair done....even at 9am!   Here's a detailed information about Makeover Competitions for Repeat Business http://smallbusinessmarketingmastery.com.au/makeover-competitions-for-repeat-businesses/ We would like to thank Serena of Via Spiga for participating in this episode. To find out more about Via Spiga, please visit:http://www.via-spiga.com.au/ To find our how you can use mobile app to help you with your Make Over Competition, go to   http://smallbusinessmarketingmastery.com.au/mobile-app/