Podcasts about b2e

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Best podcasts about b2e

Latest podcast episodes about b2e

Market, Scale, Grow: Facebook Ad Strategy for Teacherpreneurs
201 | Matching Your Lead Magnet to Your Audience [A Case Study]

Market, Scale, Grow: Facebook Ad Strategy for Teacherpreneurs

Play Episode Listen Later Apr 26, 2025 22:58 Transcription Available


Traditional lead magnets aren't always the right choice for every business, especially when targeting time-strapped, cash-rich B2E clients who need efficient solutions rather than DIY resources. Through this client case study, I explore way you can match your lead generation strategy to your specific audience's needs and preferences (and your own!)In this episode, we'll chat...✨  The differences between B2C and B2E audiences✨ What to do when a traditional PDF lead magnet isn't right for your audience✨ Three steps to identifying the RIGHT lead magnet ✨ Some of the expected trade-offs with different types of lead magnets including conversion rates and costs per lead__________________Find me on Instagram → https://www.instagram.com/heyitsjenzaia/Email Me → support@jenzaiadimartile.comJoin the Facebook community → https://www.facebook.com/groups/marketscalegrow

The Greatest People You've Never Met
Ep. 147 - Great Days Ahead

The Greatest People You've Never Met

Play Episode Listen Later Mar 13, 2025 11:01


Short little weekly update, check out B2E on Mondays and Fridays.    Love you all, go kill it!

The NO BULL$H!# Marketing Podcast
504 Forget B2B & B2C—It's Time for B2E: The Six Target Markets That Matter

The NO BULL$H!# Marketing Podcast

Play Episode Listen Later Feb 11, 2025 12:05


In this episode of the No Bullshit Marketing Show, host Dave Mastovich challenges the traditional marketing models of B2B (Business to Business) and B2C (Business to Consumer). Instead, he introduces a game-changing concept: B2E—Business to Everyone.Most companies focus heavily on customers and prospects, but what about employees, referral sources, and recruitment? Dave breaks down the six essential target markets that every business must engage with intentional marketing efforts. Ignoring even one of these audiences can lead to missed revenue, talent loss, and weakened business growth. Key Takeaways:The six target markets you should be prioritizingWhy your current marketing may be neglecting employees and referral sourcesHow weak internal marketing can lead to missed revenue and talent loss Five actionable steps to implement B2E marketing in your business todayWhy intentional campaigns for employees and referral sources matter as much as sales-driven campaignsMy New Book: No Bullsh!t Marketing: 17 Contrarian Ways to Increase Referrals for Healthcare ServicesIf you like what you heard, subscribe to our podcast ⬇️Apple: https://apple.co/3dMVyPRGoogle: https://bit.ly/37dCIPsPodchaser: https://bit.ly/37ojHtGSpotify: https://spoti.fi/3f4biOQTuneIn: https://bit.ly/3dWws1bStitcher: https://bit.ly/2MPIZYcFor more resources and to learn more about MASSolutions, head over to https://massolutions.biz

Building Good
The Future is Electric — with Mariko Michasiw

Building Good

Play Episode Listen Later Feb 11, 2025 24:56


Canada's path to net zero hinges on electrification. As the world's fourth-largest producer of hydroelectricity, we're primed to take a global leadership role. With the provinces and territories at different stages of grid decarbonization, electrification doesn't have to be “all or nothing” — regions with a longer way to go can take a phased approach, incorporating supplemental energy sources. But what about chilly Canadian winters? Cold-climate heat pumps now operate efficiently at -25°C. Of course, the best time to electrify may be during the initial build. But the second best time is now. Mariko Michasiw, program manager for B2E, the Building to Electrification Coalition, explains how cold-climate heat pumps, strategic retrofits, and grid planning are key to scaling electrification.Join the Building Good community today:https://www.buildinggood.caLinkedIn

The School for Humanity
#124 "AI, Storytelling, and the Evolution of Tech Marketing with Heather Srigley and Yoel Knoll"

The School for Humanity

Play Episode Listen Later Feb 10, 2025 35:17


Heather Srigley is VP of Marketing at NeuReality. She held leadership roles driving go-to-market, brand building, demand creation, and product launch across B2B, B2C, and B2E marketing and communications. She built her 25+ year experience at Intel, Dow, Chemical, and Vacasa before founding The Brand Bunker in 2020. Website: https://www.neureality.ai/ LinkedIn: https://www.linkedin.com/in/heather-srigley/ Yoel Knoll has led marketing, product marketing, media, and investor relations teams across Israel and internationally and has over 20 years of experience doing so. At companies like Quantum Machines, OTORIO, Ceragon, and Infineon, he built and managed global teams to drive demand generation, content strategy, product marketing, and event management. His leadership has been pivotal in successful M&A communications, market expansions into the U.S. and Europe, and high-impact digital and offline campaigns. Yoel's expertise spans cybersecurity, quantum computing, and telecommunications, with deep experience in branding, media, demand generation, event management, and public relations. Website: https://www.quantum-machines.co/ Facebook: https://www.facebook.com/quantummachines LinkedIn: https://www.linkedin.com/in/yoel-knoll YouTube: https://www.youtube.com/c/QuantumMachines In this episode, we uncover Heather Srigley's journey with NeuReality and Yoel Knoll's quantum tech innovations, and how AI, storytelling, and account-based marketing redefine success in today's tech landscape.   Apply to join our marketing mastermind group: https://notypicalmoments.typeform.com/to/hWLDNgjz Follow No Typical Moments at: Website: https://notypicalmoments.com/ LinkedIn: https://www.linkedin.com/company/no-typical-moments-llc/ YouTube: https://www.youtube.com/channel/UC4G7csw9j7zpjdASvpMzqUA Instagram: https://www.instagram.com/notypicalmoments Facebook: https://www.facebook.com/NTMoments

The NTM Growth Marketing Podcast
#124 "AI, Storytelling, and the Evolution of Tech Marketing with Heather Srigley and Yoel Knoll"

The NTM Growth Marketing Podcast

Play Episode Listen Later Feb 10, 2025 35:17


Heather Srigley is VP of Marketing at NeuReality. She held leadership roles driving go-to-market, brand building, demand creation, and product launch across B2B, B2C, and B2E marketing and communications. She built her 25+ year experience at Intel, Dow, Chemical, and Vacasa before founding The Brand Bunker in 2020. Website: https://www.neureality.ai/ LinkedIn: https://www.linkedin.com/in/heather-srigley/ Yoel Knoll has led marketing, product marketing, media, and investor relations teams across Israel and internationally and has over 20 years of experience doing so. At companies like Quantum Machines, OTORIO, Ceragon, and Infineon, he built and managed global teams to drive demand generation, content strategy, product marketing, and event management. His leadership has been pivotal in successful M&A communications, market expansions into the U.S. and Europe, and high-impact digital and offline campaigns. Yoel's expertise spans cybersecurity, quantum computing, and telecommunications, with deep experience in branding, media, demand generation, event management, and public relations. Website: https://www.quantum-machines.co/ Facebook: https://www.facebook.com/quantummachines LinkedIn: https://www.linkedin.com/in/yoel-knoll YouTube: https://www.youtube.com/c/QuantumMachines In this episode, we uncover Heather Srigley's journey with NeuReality and Yoel Knoll's quantum tech innovations, and how AI, storytelling, and account-based marketing redefine success in today's tech landscape.   Apply to join our marketing mastermind group: https://notypicalmoments.typeform.com/to/hWLDNgjz Follow No Typical Moments at: Website: https://notypicalmoments.com/ LinkedIn: https://www.linkedin.com/company/no-typical-moments-llc/ YouTube: https://www.youtube.com/channel/UC4G7csw9j7zpjdASvpMzqUA Instagram: https://www.instagram.com/notypicalmoments Facebook: https://www.facebook.com/NTMoments

os agilistas
ENZIMAS #264 – Os 5 pilares essenciais em um projeto B2E

os agilistas

Play Episode Listen Later Feb 6, 2025 9:05


Será que a resistência à mudança dos colaboradores é o único problema ao adotar uma nova solução interna? Neste Enzimas, Giovana Souza, Product Owner na dti digital, compartilha cinco pilares fundamentais para garantir o sucesso na implementação de soluções B2E. Ela fala da importância de alinhar as necessidades dos colaboradores aos objetivos do negócio, gerenciar estrategicamente as mudanças organizacionais com foco em ações de engajamento e muito mais. Ficou curioso? Então, dê o play! Quer conversar com Os Agilistas? É só mandar sua dúvida/sugestão na nossa página do Linkedin ou pelo e-mail osagilistas@dtidigital.com.br que nós responderemos em um de nossos conteúdos! Nos acompanhe pelas redes sociais e assine a nossa newsletter que chega todo mês com os assuntos quentes do mundo dos negócios através do site.See omnystudio.com/listener for privacy information.

Matters of Experience
Event Strategy and Storytelling with Liz Nacron

Matters of Experience

Play Episode Listen Later Sep 6, 2023 26:31


When people think of the event industry, they don't necessarily think about them as designed experiences. However, industry events and trade shows provide a unique opportunity for companies to create a narrative that resonates with the audience's needs and challenges. In this episode of Matters of Experience, join Abby and Brenda as they explore the dynamic world of trade shows with seasoned industry expert Liz Nacron. Liz shares her wealth of knowledge and expertise in creating engaging B2B, B2C, and B2E events and discusses the importance of striking the right balance between technology and the human touch. If you're curious about the art of creating unforgettable trade show experiences and the role of human connection in the mix, this episode is a must-listen.

The Future of Supply Chain: a Dynamo Ventures Podcast
Re-Air: Warehousing and e-Commerce Fulfillment with Steve Denton of Ware2Go

The Future of Supply Chain: a Dynamo Ventures Podcast

Play Episode Listen Later Jun 28, 2023 34:26


Highlights from their conversation include:Ware2Go helps small and mid-sized businesses get closer to their customers to compete in the world of e-commerce (1:15)Steve's path to Ware2Go (2:58)How Ware2Go got its initial funding (6:15)The customer-vendor fit with Ware2Go (9:21)Seller-fulfilled prime status (16:30)Plugging into the ecosystem of a merchant's choice and enabling it (19:59)Five trends in e-commerce Steve is paying attention to (23:04)B2E and having a supply chain to do business with everyone (27:39)The next innovations to hit the warehousing and fulfillment landscape (30:59)Ware2Go (A UPS Company) offers a nationwide network of certified warehouses and technology to streamline fulfillment across sales channels for a fully scalable and truly on-demand solution. Their mission is to change the traditional 3PL model to make one- to two-day delivery easy and affordable for all merchants. Find out more at https://ware2go.co/about-us/About The Future of Supply Chain:During each episode of The Future of Supply Chain, we sit down with a different entrepreneur, investor, or industry veteran to discuss their story, views on the industry, and how we can collectively build the future of supply chain together.

Identity At The Center
#210 - B2X IAM UX with Larry King

Identity At The Center

Play Episode Listen Later May 1, 2023 67:16


Jim and Jeff talk with Larry King, Vice President of Product with Strivacity, about designing proper IAM experiences when it comes to B2E, B2B, and B2C user journeys. Connect with Larry: https://www.linkedin.com/in/larryaking/. Learn more about Strivacity: https://www.strivacity.com/ Learn more about Identiverse: https://events.identiverse.com/identiverse2023/begin?code=IDV23-ICEN20 Use our discount code for 20% off your Identiverse registration: IDV23-ICEN20 Connect with us on LinkedIn: Jim McDonald: https://www.linkedin.com/in/jimmcdonaldpmp/ Jeff Steadman: https://www.linkedin.com/in/jeffsteadman/ Visit the show on the web at idacpodcast.com and follow @IDACPodcast on Twitter.

Root Causes: A PKI and Security Podcast
Root Causes 278: Microsoft on Certificates and FIDO

Root Causes: A PKI and Security Podcast

Play Episode Listen Later Feb 17, 2023 11:17


Recent public discussion of FIDO and digital certificates reveal details of Microsoft's approach to consumer digital authentication. We discuss secure elements, Windows Hello, and the differences between B2C, B2B, and B2E.

Closers Are Losers with Jeremy Miner
Episode 245 The Art of Follow-Up: Get Them Calling Back

Closers Are Losers with Jeremy Miner

Play Episode Listen Later Feb 14, 2023 21:34


In today's episode, Matt and Jeremy delve into the common issue of prospects not calling back. They discuss the number one reason why prospects don't return calls, the defense mechanism in a prospect's mind, and how to tailor your voicemail to sound less salesy.   By exploring the concept of results-based thinking, the duo explain how to get prospects to focus on the outcomes they want, even through a voicemail. They also delve into why B2B and B2E companies have a longer sales cycle, and share the power of commitment and consequence questions in closing a sale.   Join Matt and Jeremy as they unravel the mysteries behind why prospects don't call back and how to turn the tide in your favor. With their expert insights and practical advice, you'll be able to take your sales game to the next level. Don't miss out on this valuable episode!   Hit that play button now!   In this episode, we cover:   [5:09] The number one reason why prospects won't call you back  [7:30] The defense mechanism in your prospect's mind  [11:00] How to tailor your voicemail so you don't sound super salesy  [13:00] Get your prospects into results-based thinking even with a voicemail  [17:30] Why most B2B / B2E companies have a longer sales cycle  [19:00] Utilizing commitment and consequence questions   ✅ If you're wanting to sell more of your products/services, book a call with a team member to go over training options so you can make more money!

Barefoot to Emmaus
62: Image of God

Barefoot to Emmaus

Play Episode Listen Later Nov 2, 2022 60:23


If you've been a long-time follower of B2E, you know that the image of God is frequently an important reference point for our theology. Here, we break down the question specifically: what does it mean to be made in the image of God? Join us for this deeply important pondering.

The NO BULL$H!# Marketing Podcast
475: B2E Still Drives Medical Marketing Success

The NO BULL$H!# Marketing Podcast

Play Episode Listen Later Aug 25, 2022 11:16


Business-to-employee (B2E) marketing has driven medical marketing success for decades – take it from Dave Mastovich, who has watched it happen. Find out how to leverage B2E marketing to further your marketing and storytelling plans by listening now.Get the full show notes and more resources at massolutions.biz/category/podcast/

CEO Sales Strategies
Episode 51 - How To Do Events The Right Way With Basia Piasek

CEO Sales Strategies

Play Episode Listen Later Jun 21, 2022 29:22


Events are more than just an avenue to get your products and services out there. It is also a massive rapport-building tool when done the right way. Today's guest can attest to that. Doug C. Brown interviews Basia Piasek, the co-founder of Wolves Gate, which organizes Wolves Summit, one of the biggest tech events for startups, investors, and corporate representatives in Central-Eastern Europe. Basia talks about how she has built her business through live and virtual live events and shares how to use these events effectively—be it for B2B, B2C, or B2E. Don't miss out on this conversation and gain insights on how to take advantage of this great tool for your business!

Talk Commerce
Beyond Hosting with Adrian Luna

Talk Commerce

Play Episode Listen Later May 16, 2022 9:22


Webscale is the Cloud Platform for Modern Commerce, offering security, scalability, performance, and automation for global brands. The Webscale SaaS platform leverages automation and DevOps protocols to simplify deploying, managing and maintaining infrastructure in multi-cloud environments, including Amazon Web Services, Google Cloud Platform, and Microsoft Azure. Webscale powers Fortune 1000 brands and thousands of other B2C, B2B, and B2E ecommerce storefronts across 12 countries and has offices in Santa Clara, CA, Boulder, CO, San Antonio, TX, Bangalore, India, and London, UK. https://www.webscale.com

Retail Sound Bites from Kantar Consulting
Episode 6: Inflation's effect on value shoppers

Retail Sound Bites from Kantar Consulting

Play Episode Listen Later Apr 6, 2022 33:54


Episode #6 of Kantar's Retail Sound Bites, hosted Barry Thomas, Senior Retail Thought Leader, and Rachel Dalton, Head of Retail Insights, explore discount and value retailers. In this session, Barry and Rachel cover timely news and notes in retail, including Five-Below projections, B2E, Aldi's growth, and much more. Also, guest speaker Simon Johnstone, Senior Director of Retail Insights, joins the conversation to discuss lower income shopper behavior and retailers.  Have a topic you'd like to see us cover? Share your request by emailing Switchon@kantar.com Barry's contact information:  barry.thomas@kantar.com Barry's Linkedin Rachel's contact information: rachel.dalton@kantar.com Rachel's Linkedin Simon's contact information: simon.johnstone@kantar.com Simon's LinkedIn

The Intentional Encourager Podcast
Episode 209 with Podcaster and Online Guy Wes Wyatt

The Intentional Encourager Podcast

Play Episode Listen Later Mar 18, 2022 66:47


Podcaster and Online Guy Wes Wyatt joins this episode and talks about:  What makes a great communicator.  Shovel, Blower or Plow?  Planning for Mundane Moments.  Being Psychologically unemployable all his life.  Having a problem with not dreaming.  The Jerry Seinfeld Lesson.  Coming back from a trip with his daughter and getting fired.  Losing his Mom a few months ago and the impact it had on him.  Die empty.  The Benjamin Franklin quote that motivates him.  Staying in the same place is not the same place. Connect with Wes on Twitter and Instagram @weswyatt. Watch this episode on The Intentional Encourager Podcast YouTube Channel: https://youtu.be/dk7wv06_B2E

Human Capital Innovations (HCI) Podcast
S33E25 - Practicing Vulnerability and Authenticity to Overcome a Toxic Culture, with the Softway Team

Human Capital Innovations (HCI) Podcast

Play Episode Listen Later Mar 11, 2022 31:59


In this HCI Podcast episode, Dr. Jonathan H. Westover (https://www.linkedin.com/in/jonathanhwestover/) talks with the Softway team about practicing vulnerability and authenticity to overcome a toxic culture. See the video here: https://youtu.be/NLn3CCipd8I. Softway is a business-to-employee (B2E) solutions company that offers experiences, services, and technology products to help build resilient, inclusive, and high-performing companies. In 2015, when a toxic culture almost bankrupted the company, Softway's leadership team—including authors Mohammad Anwar (CEO), Chris Pitre (VP), and Frank Danna and Jeff Ma (Directors)—vowed to bring humanity back to the workplace. Through trial, error, and determination, they rebuilt their organization around their greatest asset: people. Today, through the Seneca Leaders program and other employee-focused offerings, Softway is helping thousands of leaders spanning over forty-six countries transform their businesses by putting love to work. https://www.linkedin.com/in/manwarsoftway/ https://www.linkedin.com/in/chrispitre/ https://www.linkedin.com/in/jeffreyfma/ https://www.linkedin.com/in/frankdanna/ Please consider supporting the HCI Podcast on Patreon: https://www.patreon.com/user?u=69688020. Please leave a review wherever you listen to your podcasts! Check out the Human Capital Innovations (HCI) Academy: Courses, Micro-Credentials, and Certificates to Upskill and Reskill for the Future of Work! https://hciacademy.talentlms.com/. Check out the LinkedIn Alchemizing Human Capital Newsletter: https://www.linkedin.com/newsletters/alchemizing-human-capital-6884351526333227008/. Check out Dr. Westover's book, 'Bluer than Indigo' Leadership, here: https://www.innovativehumancapital.com/bluerthanindigo. Check out Dr. Westover's book, The Alchemy of Truly Remarkable Leadership, here: https://www.innovativehumancapital.com/leadershipalchemy. Check out the latest issue of the Human Capital Leadership magazine, here: https://www.innovativehumancapital.com/hci-magazine. Ranked #6 Performance Management Podcast: https://blog.feedspot.com/performance_management_podcasts/ Ranked #6 Workplace Podcast: https://blog.feedspot.com/workplace_podcasts/ Ranked #7 HR Podcast: https://blog.feedspot.com/hr_podcasts/ Ranked #12 Talent Management Podcast: https://blog.feedspot.com/talent_management_podcasts/ Ranked in the Top 20 Personal Development and Self-Improvement Podcasts: https://blog.feedspot.com/personal_development_podcasts/ Ranked in the Top 30 Leadership Podcasts: https://blog.feedspot.com/leadership_podcasts/

Conscious Design Podcast™
Interview with Van West of Vocalytics on a Short Backstory on his Current Business

Conscious Design Podcast™

Play Episode Listen Later Feb 24, 2022 32:28


Today Ian welcomes Van West who opens up with a short backstory on his current business. Van talks a bit about what he picked up during his long time as an entrepreneur and shares it with the audience. Van then specifies what they are working on now and how they are researching sound but also mentions some exciting new possibilities the market provides. Van then explains what they understand about personalizing each customer and what he imagines can be possible in the future. Van and Ian talk about the special process of sound identification which Van's company has developed. Van also talks a bit about the concept of the cloud but also mentions the limitations of it currently. In the guest outro Van invites people to check out his work and contact him if needed. Parts: Guest Intro (0:07) Key Insights (3:40) Exploring Sound (12:01) Customer Profiles (17:33) Special Process (20:34) Limitations of the Sky (26:36) Guest Outro (29:54) About Van West: Van West is an accomplished strategic business development, product, and marketing executive with 15 years' experience leading teams in startups to Fortune 500 scale. Founder, mentor, and advisor to several high technology startup businesses, Van has helped raise more than $40MM in angel, venture, and private capital throughout his career. With full profit and loss (P&L) accountability across B2C, B2B, and B2E markets, his strategic investment network has powered growth for tremendously talented teams across the globe. Currently, Van is the founder and CEO of Techstars-backed Vocalytics. Helping facility-driven enterprises & spaces, Vocalytics is an AI software that listens to ambient noise, analyzes events & trends, and sends real-time alerts to improve essential business operations, reduce cost, and drive tangible business outcomes. He's incredibly passionate in leveraging AI to augment the health, safety, security, and experience use cases. Know more about Van and Vocalytics here: https://www.linkedin.com/in/vanjwest https://vocalytics.ai/ --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

Shine at Work®
64 | Believing That Change Is Always Possible with Stephan Vincent

Shine at Work®

Play Episode Listen Later Nov 29, 2021 28:38


In this week's episode, I talk with Stephan Vincent.  In college, Stephan was interested in “business” but he wanted to apply psychology to the human experience and help companies build amazing cultures.  ‘But at that point that's not what HR did”.  So he went into marketing and thought about the customer experience instead.  Fast forward several years, and the business world caught up with Stephan's initial goal of employee experience but at that point, he didn't have the supposed expertise to move into HR.  So he created his own group and community to not only explore his beliefs but learn from others.  Now he works at a company focused on learning and experience and leads the People First Community!More about Stephan Vincent..."Leaders who don't care about their employees will eventually be surrounded by people who don't care about their business."Through my 20+ year experience building and leading teams, I strongly believe that in order to build a winning, inspiring and caring culture, a leader must place their collaborators at the center of their strategy.  As a thought leader/disruptor in Employee Experience (EX) and a pioneer in B2E (Business-To-Employee) Marketing, I help organizations transform their company culture by adopting a human-centric, CX and brand mindset to increase employee attraction, retention and engagement.I'm excited to be part of LifeGuides' Executive Team to help its customers shape a culture of caring and put their employees at the heart of their HR strategy.  I'm the founder and Chief Human Rebellion Officer at the People-First Community (formerly eX Podcast and eX Summit), and the author of the “B2E branding - a path to employee experience” manifesto.How to connect with Stephan...Linkedin - https://www.linkedin.com/company/peoplefirstcommunity/You Tube - https://www.youtube.com/channel/UCIGWaQ7qbvpgujO5Jyv_7zATwitter -  https://twitter.com/ppl_rebellionIn this episode you'll specifically learn...How to candidates can ask challenging questions during an interview to really learn what the culture  is like at that organizationHow as an employee, you have the power to change the culture in your organizationHow to challenge the traditional skill set expectations and demonstration how your skills fill that gapI'm Karen Weeks, the Founder & Principal Coach at KDW Coaching, the host of the Shine at Work podcast, a speaker, published author, Girls in Tech NYC board member and award winning culture leader (currently leadWelcome to the Shine at Work Podcast! On this show, your co-hosts Karen and Dan will shine a light on your job search so you can land a role that lets you flex your strengths and progress your career in an environment you actually look forward to working in each day. From creating a stand-out resume, to confidently negotiating your salary, to finding your footing as a new manager, you can expect to hear actionable advice to help you shine your brightest in your role. Karen D. Weeks is the CEO and Chief Career Coach of Shine at Work Coaching. She has over twenty years of HR experience, including as CPO at Ordergroove. Dan Carr is a Shine at Work Career Coach with over a decade of recruiting experience helping high-growth startups expand with top talent. Connect with Us! Website Instagram Karen Weeks on LinkedIn Dan Carr on LinkedIn

MicroAdvice Podcast
E36 – Building customer support teams for startups and small businesses

MicroAdvice Podcast

Play Episode Listen Later Nov 13, 2021 17:58


Welcome back to the MicroAdvice Podcast. Thanks so much for watching and please subscribe to stay informed of more CX leading practices!Today, our spotlight topic is on the critical role customer support plays in B2B, B2C and B2E (Engineering) customers, and how to build a better operation in your startup or small business. To learn more, head on over to https://tylercrown.com/To better understand this concept, we're here with Michael Frew.  Michael is the Owner/Operator of Tyler Crown, a corporation that manages, founds, and acquires cloud-based software products and services. Michael has over two decades of experience as a software developer and project manager.In this video, you will hear Michael and I discuss:1.) Leading practice in customer support functions.2.) The differences between B2C, B2B and B2E support, and when to use a certain model. 3.) Building these teams to operate effectively from the start; and turning around less than stellar support teams.4.) Skillsets pertinent to customer support functions. 5.) Tech-touch versus high-touch customer support models, and when each model works well. 6.) What stage a startup should start building a Support function.7.) How Customer Support personnel can grow their careers.If you have ideas for Podcast episodes, email info@microadvisers.com or please join me on LinkedIn (https://www.linkedin.com/in/jimbuscaglio).Stay connected to leading #CX​ practices at https://www.microadvisers.com​Subscribe to the the MicroAdvice Podcast on Spotify at https://open.spotify.com/show/6bT3xk3dKS5uQYXeVc1i0w​​​-OR-Listen to MicroAdvice on iTunes at https://podcasts.apple.com/us/podcast/microadvice-podcast/id1536424275​YouTube Link:https://youtu.be/dMxqy9seg0Y#Customersuccess​​​​ #CX​​​​ #Customer​​​​ #Customerexperience​​​​ #customersupport​ #SaaS​​ #startup​​ #growth #revenue #PM​​ #TylerCrown #CSM #Businesseducation #Business #Education #CustomerSupport #Support #Customerservice

24 Minutes of UX
UX Research with Julia Borkenhagen and Dr. Panagiotis Zaharias

24 Minutes of UX

Play Episode Listen Later Sep 19, 2021 29:49


We're back with another fascinating discussion about UX. This time around we're talking UX Research with two senior practitioners. Our seeker is Julia Borkenhagen, Co-founder and Chief Experience Officer at Whitespace, a global design and development agency focused on creating human-centered enterprise solutions for the B2E, B2B, and B2C markets. Julia has over 20 years of experience in UX and the software industry, and she leads teams working on digital solutions for the life sciences, media, finance, luxury, government, education, non-profit, and sports sectors, among others.Our giver is Dr. Panagiotis Zaharias, Founder and Lead UX Researcher at theUXProdigy in Athens, Greece. As an adjunct faculty member at the Open University of Cyprus, Panagiotis' research interests are focused on User-Centered Design of information systems & digital products, Usability Evaluation and User Experience (UX) Research methods. In addition to his involvement with academic institutions, he has been working with many companies and startups across several industries such as Banking and Fintech, E-commerce, Travel & Tourism, and E-learning.This episode is sponsored by Adobe XD and was edited by Gwen Buord. The 24 Minutes of UX podcast series is a production of 24 Labs, a Swiss non-profit committed to building the global grassroots UX community.

Closers Are Losers with Jeremy Miner
How To Get To The Decision Makers In Any Company

Closers Are Losers with Jeremy Miner

Play Episode Listen Later Jul 29, 2021 33:35


Resources: ✅ Join the Sales Revolution: If you're ready to do sales differently, you're in the right place. This community is for entrepreneurs and sales pros to connect, grow, + learn the new (and highly improved) connection-based way of selling. https://www.facebook.com/groups/salesrevolutiongroup   Nothing is worse than wasting precious hours talking to a person only to find out later that they aren't, in fact, responsible for the final buying decision and you have been barking up the wrong tree the whole time.   The process of B2B sales is usually complex and involves from 7 to up to 10, 11 or even 12 stakeholders. Know that these stakeholders don't share a single point of view, so it takes some time and effort before a decision is reached and the deal closed.   In this episode, Matt and I discuss the how's of getting to the right decision-makers in any company, tactical questions to use in a B2B environment, successful client stories and more!   So, if you want to identify a decision maker quickly and painlessly, take some time to tune in to this episode of Closers are Losers!   In this episode, we cover:   Introduction  [00:00] Transitioning from B2C to B2B selling [02:41] Client story: NEPQ used in a VC environment [05:33] How to navigate complex selling environments to find the decision makers [07:06] NEPQ application in a B2B setting [09:11] You don't need a lot of product knowledge to sell well [13:40] Question to ask when prospect is looking at your competitor [18:33] Closing a sales call within 25 minutes [22:46] Tactical question to ask to uncover other decision-makers [24:21] The question to ask to pool resources to solve prospects' problems [25:55] Another question to ask to see all decision-makers [28:17] NEPQ works for multiple selling environments: B2I, B2C, B2B, B2E [29:00] ✅ If you're looking to take your sales to the 7th level, book a “Clarity Call” below and let's see if you're a good fit for our sales training program!

The NO BULL$H!# Marketing Podcast
418: How Storytelling Can Get Others to Cheer for You in the Workplace

The NO BULL$H!# Marketing Podcast

Play Episode Listen Later Jul 21, 2021 8:29


You don't have to be an NBA athlete, actor, or rock star to get people to root or relate to you.Dave explains how to get your boss, co-workers, and customers to gravitate to you and your ideas when you leverage the power of storytelling in your career.Apple | Google | Podchaser | Spotify | TuneIn | StitcherAbout MASSolutions | Marketing Agency in Pittsburgh For No Bullshit marketing solutions, including B2E marketing, public relations, and storytelling, contact Pittsburgh Marketing Agency MASSolutions here.

XR-OM
ACCENTURE EXTENDED REALITY LEAD EUROPE & IMMERSIVE LEARNING LEAD- NICK ROSA

XR-OM

Play Episode Listen Later Jul 20, 2021 55:32


#accenture #extendedreality #virtualreality #immersivelearning Nick Rosa is a Product strategist, experience designer, and digital transformation expert, currently part of the Accenture Digital UKI where he is the Go-To-Market Lead for XR (AR, VR, and MR). A key part of his role is to use User-Centric Design and Digital Transformation frameworks to create innovative, transformational, business-sounding solutions for his clients using immersive technologies. Nicola is also a Design Thinking practitioner and trainer, and he has been invited to speak at industry events as the VRShow, VRWorld and TechXLR8 about user experience, product strategy, and the future of immersive media. With more than 15 years of experience in the media and entertainment industry, Nicola worked for companies like Atari, Google, Spotify, Yahoo!, Virgin Radio and IBM iX designing B2E, B2B and B2C digital products and numerous App Store hits. https://www.accenture.com/us-en/services/technology/extended-reality https://uk.linkedin.com/in/nicolarosa https://twitter.com/nicolarosa https://aixr.org/insights/podcast

The NO BULL$H!# Marketing Podcast
417: Some Words Are Better Left Unsaid: Never Say Never, Always, Every, Or Very.

The NO BULL$H!# Marketing Podcast

Play Episode Listen Later Jul 9, 2021 7:14


Dave's a big believer in the power of the words we use and the power of leaving some out when we write, speak, and tell our stories.In this podcast, he shares when he first started to realize that some words should be avoided.Subscribe to the Marketing PodcastApple | Google | Podchaser | Spotify | TuneIn | StitcherAbout MASSolutions | Marketing Agency in Pittsburgh For No Bullshit marketing solutions, including B2E marketing, public relations, and storytelling, contact Pittsburgh Marketing Agency MASSolutions here.

The NO BULL$H!# Marketing Podcast
415: Insight Is Currency in the Workplace. The More You Gain, The More Valuable You Become

The NO BULL$H!# Marketing Podcast

Play Episode Listen Later Jun 30, 2021 7:57 Transcription Available


What we really do in the workplace is solve problems.Insight helps us become more adept at finding creative solutions to our target audience's problems.In this episode, Dave explains how insight is currency and how investing more time and effort into gathering it can pay off big for both you and your company.Apple | Google | Podchaser | Spotify | TuneIn | StitcherAbout MASSolutions | Marketing Agency in Pittsburgh For No Bullshit marketing solutions, including B2E marketing, public relations, and storytelling, contact Pittsburgh Marketing Agency MASSolutions here.

The NO BULL$H!# Marketing Podcast
414: Virtual or In-Person? Maximize Both Using The Key Tenants of Successful Communication & Storytelling

The NO BULL$H!# Marketing Podcast

Play Episode Listen Later Jun 23, 2021 8:05


Dave's back on the road speaking where the engagement and energy has been great. But he also sees the value in continuing with virtual presentations too.This episode focuses on the need to leverage the key principles of effective communication to reach, connect and engage our audience whether in person or on screen.Apple | Google | Podchaser | Spotify | TuneIn | StitcherAbout MASSolutions | Marketing Agency in Pittsburgh For No Bullshit marketing solutions, including B2E marketing, public relations, and storytelling, contact Pittsburgh Marketing Agency MASSolutions here.

The NO BULL$H!# Marketing Podcast
413: Want an Inspired Way to Improve Your Team? Add Strategic Storytelling to Your Zoom Calls

The NO BULL$H!# Marketing Podcast

Play Episode Listen Later Jun 16, 2021 7:39


The first 5-10 minutes of our Zoom calls are often filled with obligatory chit chat as we wait for everyone to show up or get their audio/video just right. It's what Dave calls Tech and Talk. But what if you could turn that seemingly wasted time into a learning experience for you and your team?In this episode, Dave shows you how to make the most out of every minute by incorporating the power of storytelling into your Zoom calls.  Apple | Google | Podchaser | Spotify | TuneIn | StitcherAbout MASSolutions | Marketing Agency in Pittsburgh For No Bullshit marketing solutions, including B2E marketing, public relations, and storytelling, contact Pittsburgh Marketing Agency MASSolutions here.

The Future of Supply Chain: a Dynamo Ventures Podcast
#89: Warehousing and eCommerce Fulfillment with Steve Denton of Ware2Go

The Future of Supply Chain: a Dynamo Ventures Podcast

Play Episode Listen Later May 12, 2021 34:26


This week on The Future of Supply Chain, Santosh chats with Steve Denton, CEO of Ware2Go, a UPS company. Together they discuss doing business with everyone, the geospatial considerations involved with that, and optimizing the supply to better reach customers.Highlights from their conversation include:Ware2Go helps small and mid-sized businesses get closer to their customers to compete in the world of e-commerce (1:15)Steve's path to Ware2Go (2:58)How Ware2Go got its initial funding (6:15)The customer-vendor fit with Ware2Go (9:21)Seller-fulfilled prime status (16:30)Plugging into the ecosystem of a merchant's choice and enabling it (19:59)Five trends in ecommerce Steve is paying attention to (23:04)B2E and having a supply chain to do business with everyone (27:39)The next innovations to hit the warehousing and fulfillment landscape (30:59)Ware2Go (A UPS Company) offers a nationwide network of certified warehouses and technology to streamline fulfillment across sales channels for a fully scalable and truly on-demand solution. Their mission is to change the traditional 3PL model to make one- to two-day delivery easy and affordable for all merchants. Find out more at https://ware2go.co/about-us/About The Future of Supply Chain:During each episode of The Future of Supply Chain, we sit down with a different entrepreneur, investor, or industry veteran to discuss their story, views on the industry, and how we can collectively build the future of supply chain together.

The Design Business Show
The Design Business Show 134: How to Use Referrals Effectively in Your Business with Maggie Patterson

The Design Business Show

Play Episode Listen Later Mar 15, 2021 45:51


Maggie Patterson is the editorial director at Scoop Studios and the creator of Small Business Boss. With two decades of experience, Maggie has spent her entire career in client services and has been a successful entrepreneur for 15 years. Today, she works with freelancers and agency owners to help them implement smart strategies for business growth using proven marketing, sales, and client experience tactics. She's the host of the BS-Free Service Business podcast, has been on stage at events such as New Media Expo, Podcast Movement, and the Conquer Summit, and her work has been featured in leading publications such as Entrepreneur.com, Fast Company and Virgin.com. Here's what we covered on the episode: How We Met + Maggie's Journey (1:10) How we connected through Jessica Kupferman's podcast and Facebook group  Maggie shares that she worked at an agency, became pregnant in 2003 and with everything going on in her life decided not to return after her maternity leave The business plan Maggie wrote when she first started, which said she had four months to make 4,000 CAD ($3,186.32 USD)/month, which seemed unreachable at the time — she reached it in 6 weeks  Why Maggie was able to reach her goal in 6 weeks was because she had the extra business skills needed to run a business that most people don't have  Maggie spent time freelancing, doing PR work, then got into content marketing but realized around 2013/14 she wasn't happy with the clients she was working on, which led her to the online business world where she went from freelancing, to having a team, to building an agency Through her agency journey, Maggie realized she didn't want to work for online celebrity entrepreneurs anymore so she went back to working with tech and professional services companies Maggie explains that she had a safety net when she started her business, because of her husband and living in Canada which gave them support; and says not a lot of people have that starting out  How Maggie had three clients right out of the gate, which helped her surpass her 4,000 CAD/month goal and explains that her hourly rate was 100 CAD ($79. 62 USD)/hour, which was a fraction of the cost compared to when she left the agency, where they were charging her out at 250 CAD ($199.06 USD)/hour  Maggie shares her personal benefits from the online business world, like learning a lot, approaching a different style of content marketing, and most importantly building connections and friendships  How Maggie now mentors other business owners and how she likes helping them create their own path  We describe what the online space is, where experts of all sorts take their business online and how Maggie exposes some of the marketing tactics being used in the space today — check out Maggie's Instagram for more context    Maggie explains that there are a lot of good people who may be using tactics that are problematic or questionable because that's what they've been taught and how she's not saying she's never done anything she now considers problematic, but explains she's done the work to unpack that  Approaching Referrals: How to Ask + Keeping Track of Them (17:34) How most of us approach referrals is by waiting for someone to come to us instead of thinking about what we can do on an ongoing basis to let people know we want their business; Maggie explains we need to make the switch from passive to proactive when it comes to referrals As business owners, we make a lot of relationships and connections but we don't nourish them, which causes people to forget about us down the road Maggie shares a story of how she was able to stay top of mind for a client she had way back in 2003 by putting consistent content out about the recent service they needed, so she thought of Maggie and hired her How we tend to think it's a bad thing to let people know we need clients, but Maggie explains that people aren't going to refer clients to you if you act like you're booked and everything is fine; you don't need to say you're struggling, just be clear that you have openings for clients  One way Maggie asks for referrals is by letting people she's already made relationships with know that she has a spot open and by asking them if they know anyone to fill that spot  Why it's important to create an offboarding process where you have the opportunity to ask for referrals and why Maggie would rather ask for a referral over a testimonial in the offboarding process  Maggie stresses the importance of being transparent about when your next opening will be if you're currently fully booked and shares an example of a client who started doing this and was able to book out months in advance without having to shut people down by just saying, I'm booked, sorry!  Why Maggie keeps track of referrals she gets, the referrals she gives, and tracks leads because the more information she has, the easier it is to see what's working and what's not in her business  With everything going on in the world today, it can be hard to know if it's the right time to ask for referrals — Maggie suggests engaging in a back and forth conversation that allows you to read the room instead of jumping right to it  How Maggie has her lead generation data on her dashboard so when she's looking at revenue, she can also see the lead generation trends and see what kind of action she needs to take in order to get more clients, which is usually through referrals  Shifting the Type of Clients You Work With (34:35) When creating an email list for B2E (business to entrepreneur), Maggie says to think about who your target audience is, think about if they'll be interested in getting emails, and if they're the type of people who are going to buy from emails  In Maggie's experience her B2B (business to business) clients are way less likely to download a lead magnet so she stresses knowing your market, knowing if they're going to engage in your emails and if they aren't, figuring out an effective tactic to get in front of them Maggie shares that shifting the kind of clients they were working with was a slow process but if you want to make that shift, you have to figure out where these people are hanging out in the online space, see what podcasts are they listening to and make an effort to meet them where they're already at How cold outreach can be an overlooked tactic but if you move into the B2B world it's acceptable — Maggie shares that the majority of her new client revenue in 2019 came from cold outreach  The bulk of Maggie's content marketing agency is focusing on content production for clients, and acting as an extension of the client's team to help them with strategy, write their blog posts, create their case studies, create their white pages, etc.  Maggie says one thing that holds us back is thinking we have to know everything about an industry and thinking it has to be perfect when really it's okay to experiment  If you want to transition out of the online space, Maggie's advice it to take some time to experiment working with other types of clients because it's really easy to pick a niche, but it's much harder to truly embrace it and work in it all the time  Connect with Maggie on smallbusinessboss.co, Instagram, or if you're a service provider who needs help with pricing, packaging, leads, etc. go to smallbusinessboss.co/vault for resources that can help you    Links mentioned:   Connect with Maggie on Instagram  Small Business Boss  Small Business Boss Vault    Like what you heard?  Click here to subscribe + leave a review on iTunes. Click here to download my Sales Page Trello Board Let's connect on Instagram!

The NO BULL$H!# Marketing Podcast
397: How The Corporate Lattice is Replacing The Corporate Ladder

The NO BULL$H!# Marketing Podcast

Play Episode Listen Later Feb 24, 2021 7:02


Daves chimes in on fellow Vistage member Gustavo Grodnitzky‘s workshop about five generations working together called Ready or Not Here They Come!Dave ties it back to how important B2E storytelling is to your team.He even pulls out ‘Getting' Gen Y from A to Z from back in 2008 and again walks through The Generation Trap of Marketing and how it can hurt your storytelling.

Love as a Business Strategy
32. Love as a B2E Strategy

Love as a Business Strategy

Play Episode Listen Later Feb 2, 2021 31:12


You've heard of B2B and B2C, but you've probably never heard of B2E or Business to Employee. At Softway, we create solutions that are employee-first in order to build more resilient workforces and higher performing organizations. In this week's episode, we outline why a B2E solution may just be what your company needs in order to succeed. Find out more about about our show and check out other episodes, transcripts, newsletters, and more at https://www.softway.com/laabs.

The Innovative Agency
103: Lead Your Content w/ Your 3 Core Competencies

The Innovative Agency

Play Episode Listen Later Dec 8, 2020 39:56 Transcription Available


Your proposal sucks. And by the way, your content is not nearly specific enough.   And if you're going to sell to entrepreneurs, you need to throw B2B out the window and embrace B2E.   In this episode, I interview Maggie Patterson, Owner & Editorial Director at Scoop Studios, about why she embraces specificity as a lead gen approach.   What we talked about:   - Be specific about your 3-5 core competencies (& get your clients to do the same)   - How B2E is different than B2B   - What it means to take ownership of the result   To hear more from Innovative Agency owners, listen to The Innovative Agency podcast on Apple Podcasts, Spotify, or on our website.

The NO BULL$H!# Marketing Podcast
381: Making Customers Happy Lowers Your Cost of Selling

The NO BULL$H!# Marketing Podcast

Play Episode Listen Later Nov 9, 2020 5:55


In this episode, Dave discusses how building and improving the customer experience generates a lower cost of selling.About MASSolutions For No Bullshit marketing solutions, including B2E marketing, public relations, and storytelling, contact Pittsburgh Marketing Agency MASSolutions here.

Diego Regina il podcast
Termini business che devi conoscere #2

Diego Regina il podcast

Play Episode Listen Later Oct 11, 2020 11:21


prima puntata della serie dedicata a conoscere i termini del business e del marketing. In questo episodio: 1. ADVERTISEMENT, ADVERTISER e ADVERTISING2. BANNER3. CLAIM4. ASSET5. B2B, B2C, B2E, B2GSostieni il podcast: commenta o contattami su Telegram: https://t.me/diegoreginapod anche con un commento vocale.sostieni il podcast lasciando una recensione su Apple Podcast/iTunes:https://podcasts.apple.com/it/podcast/diego-regina-il-podcast/id1515028892sostieni il podcast con un piccolo contributo su: https://it.tipeee.com/diegoreginaservirà a migliorare qualità e fare nuovi contenutiSostieni il podcast condividendo con chi conosci, tramite WhatsApp, mail o come vuoi tu. Più siamo più sarà divertente.Grazie Diegohttps://www.diegoregina.comDiventa un supporter di questo podcast: https://www.spreaker.com/podcast/diego-regina-il-podcast--4414982/support.

Sports Tech Feed
How UEFA has approached the unprecedented challenges of 2020 with Daniel Marion, UEFA

Sports Tech Feed

Play Episode Listen Later Aug 31, 2020 39:40


Daniel is the Chief of Information & Communication Technology (ICT) at UEFA, leading a team of more than 80 people and an extensive third-party network of national and international suppliers and vendors. He joined UEFA 20 years ago and has held different jobs within the areas of ICT and Digital Media. Daniel has extensive experience in the delivery of ICT solutions thus enabling the operations of major Football competitions, including the UEFA Champions League and the last five UEFA European Championships, in areas ranging from Networking, Event Management and Digital Media. During the last two European Championships, Daniel held a position in the tournament management team, playing a key part in ensuring decision making and issue solving at the highest level. In the last couple of years Daniel worked on optimising internal/external processes and significant cost efficiencies, while maintaining an above-average level of service for UEFA to its business partners and 55 member associations. The overall objective of ICT is to bring value to its stakeholders and help UEFA deliver the ultimate best service and experience during competitions. Daniel is also part of the UEFA Digital Board and UEFA’s Innovation Hub looking at enabling the Digital Transformation of the organisation on all domains from B2B, B2E and B2C, whilst also part of challenging the normal delivery of football as we know it today. Daniel holds an Engineering degree and an MBA from the London Business School. Shownotes: https://sportstechfeed.com/

TechBurst Asia Podcast
TBA 015: The Post-Pandemic "New Normal" World: Marketing & Comms will never be the same - and that's not a bad thing

TechBurst Asia Podcast

Play Episode Listen Later Apr 21, 2020 68:32


Let’s face it, we’re facing a “new normal” in the post-pandemic world. This will create risks and challenges for companies that cannot adapt, but massive opportunities for those that can.  In this episode, we spoke with Graham Brown, host of the Asia Tech Podcast and Chief Storyteller of Pikkal & Co, about how successful companies will transform themselves to succeed in the “new normal” world, in particular around the way they leverage marketing and comms. They will move from a pipeline to platform model - from controlling to curating comms - and from efficiency to effective communications. It’s about turning your employees from assets into advocates.  Show Notes: 00:50 How Graham went from travelling the world and living out of suitcases to starting one of Asia’s leading podcasts 04:10 An agile mindset is what will allow people - and companies - to adapt to the current crisis and be successful in the “new normal” world. 09:10 As Mike Tyson famously said, “Everyone has a plan until they get punched in the mouth.” How to survive and thrive in the current environment. 10:30 Covid-19 is driving the innovation of communication. Future comms will transform from a pipeline model to a platform model - from controlling to curating comms - from efficiency to effective communication.  15:50 Who is adapting the comms strategy well?  Zappos’ human-centric customer engagement  Xiaomi’s “unofficial” advertising strategy that leverages fans McKinsey & Company’s “Future of Asia” and “Leap” podcasts 20:05 What advice would you give to a marketing director today to prepare for the post-coronavirus “new normal”? It’s not about contacts, it’s about connections.  22:45 Is this the end for tech events? 23:45 The Future of Work - companies will shift their focus from B2C to B2E as they realise that leveraging their employees can be great brand advocates. 39:44 What are some of the interesting ways that emerging technologies will help us overcome the crisis? Topics include urban farming, how Japan has used Robots and Zoom - as well as Minecraft - to conduct graduation ceremonies.  46:20 What is the strangest coronavirus story that you have heard? Including how 5G causes Covid-19 and pro wrestling is considered an “essential service” during the lockdown in Florida? 50:00 The rise of Zoom “happy hours” and Graham’s after hours podcast, The Grind.  52:30 Graham has done over 750 podcasts - what’s the funniest thing that has happened on a podcast? Eating a fried scorpion on a live podcast is not recommended.  55:40 Leaders that communicate with honesty and transparency build a following  1:01:00 What is something you know today about podcasting that you wish you knew when you started out? 1:05:00 Tell me a positive benefit that will come about as a result of coronavirus

The NO BULL$H!# Marketing Podcast
351: What is Marketing Counsel?

The NO BULL$H!# Marketing Podcast

Play Episode Play 60 sec Highlight Listen Later Apr 14, 2020 10:43 Transcription Available


In this episode of the No BS Marketing Show, Dave answers questions he's received from loyal No BSers about Marketing Counsel.If you're unfamiliar, let's give you some context.When you need legal help or you have a legal issue who do you turn to?Odds are you seek legal counsel.Now, when you have a marketing issue, challenge, or opportunity who do you turn to?In those instances, you should seek Marketing Counsel which is your direct line to a marketing expert (Dave).He will answer your marketing questions, provide solutions to your marketing problems, and give feedback on your marketing ideas.It's a true partnership and can be the first step in understanding how your marketing efforts are truly impacting the top and bottom lines of your company.At its core, it's providing trusted expertise and bringing value, results, and creative marketing solutions to the table that will improve your messaging, storytelling, and ROI.No matter the title, professionals at enterprise-level and mid-size companies as well as entrepreneurs can benefit from the advice and insight that Dave provides via Marketing Counsel.Listen to this episode to learn more about how Marketing Counsel could help take you and your company to the next level.But, before you go, don't forget to connect with Dave for more tips and information on crisis communication, leadership, advertising, B2E marketing, brand strategy, marketing, and more on LinkedIn.You can also subscribe to the podcast on iTunes.

The NO BULL$H!# Marketing Podcast
350: Get to Know Dave Mastovich

The NO BULL$H!# Marketing Podcast

Play Episode Listen Later Apr 7, 2020 25:01


We know Dave Mastovich as a master storyteller, marketer, communicator, leader, etc.His expertise and skill have been on display over the years through his blog posts and the podcast.There's no denying he knows what he's talking about.But, we wanted to take a different route with this episode.Why?Because it's the 350th episode of the No BS Marketing Show!Listen in as Maria Marchewka, our Content Specialist asks Dave some questions that are outside of the normal leadership and marketing topics and include: What did he want to be when he grew up? What were some challenges Dave experienced early in his career? How did he overcome them? What's his biggest pet peeve? What's his favorite movie and why? What qualities does he admire most in his parents? What piece of advice would he give his sons? How does he wish to be remembered?People who know Dave Mastovich know he gives Dick Vermeil a run for his money as a crier.Listen as Maria puts Dave on the spot.But, before you go, don't forget to connect with Dave Mastovich for more tips and information on crisis communication, leadership, advertising, B2E marketing, brand strategy, marketing, and more on LinkedIn.You can also subscribe to the podcast on iTunes.

The NO BULL$H!# Marketing Podcast
349: John Lewis, Founding Member of an Award-Winning Pittsburgh Law Firm

The NO BULL$H!# Marketing Podcast

Play Episode Listen Later Mar 31, 2020 38:03


On this week's episode of the No BS Marketing Show, Dave has John Lewis, a founding member of Metz Lewis Brodman Must O'Keefe LLC. on as a guest. Metz Lewis Brodman Must O'Keefe was founded in 1998 and is an award-winning Pittsburgh law firm that's comprised of experienced, solutions-driven lawyers across multiple practice areas and industries.Companies in Pennsylvania, across the country, and globally, continue to depend on them as their "go-to" law firm in their core areas of strength thanks to their proven track record as business-savvy professionals who can readily identify important issues and devise practical solutions.Listen in as John discusses… Why disagreements (when coming from a place of respect) are healthy  How he and his partners built the Metz Lewis Brodman Must O'Keefe LLC. brand Why it's important for lawyers to educate their clients and leverage empathy when practicing law & much moreConnect with John & follow Metz Lewis Brodman Must O'Keefe on LinkedIn.But, before you go, don't forget to connect with Dave for more tips and information on crisis communication, leadership, advertising, B2E marketing, brand strategy, marketing, and more on LinkedIn.You can also subscribe to the podcast on iTunes.

The NO BULL$H!# Marketing Podcast
348: COVID-19 Communication, Vistage Workshops & Remote Work with Dave Mastovich

The NO BULL$H!# Marketing Podcast

Play Episode Listen Later Mar 26, 2020 17:56


As the number of COVID-19 cases continues to skyrocket throughout the country and the world, businesses everywhere are adapting to the "new normal."And, while there's no blueprint of how to navigate these uncharted territories, our team at MASSolutions is doing everything we can to stay connected and continue to provide our clients with the highest quality work.In this episode of the No BS Marketing Show, Dave is joined by Maria Marchewka for a quick phone interview as they discuss: Cucamonga Valley Medical Group's efforts to keep their patients and community informed with the most up-to-date information about the virus with their COVID-19 Update page. Why companies shouldn't try and address COVID-19 on their own and instead should work with skilled professionals to develop a crisis communication plan that's catered specifically to their target audience. How Dave leveraged Zoom to remotely present his Power of Storytelling Workshop to three Vistage groups this week. & much moreEnjoy this episode of the podcast and if you need help with your messaging during the COVID-19 crisis, contact us today. Now more than ever you need to communicate clearly and frequently to each of your target audiences and we can help.But, before you go, don't forget to connect with Dave for more tips and information on crisis communication, leadership, advertising, B2E marketing, brand strategy, marketing, and more on LinkedIn.You can also subscribe to the podcast on iTunes.

The NO BULL$H!# Marketing Podcast
347: Chris Miladinovich Returns to the No BS Marketing Show to Celebrate ProspHire's 5th Anniversary

The NO BULL$H!# Marketing Podcast

Play Episode Listen Later Mar 18, 2020 23:34


When Chris Miladinovich, the Principal and SVP of Consulting at ProspHire, first appeared on the No BS Marketing Show, the company was a year old and had a handful of employees.Now, ProspHire has 50+ employees, clients all over the United States, and is getting ready to celebrate its fifth anniversary!In case you're unfamiliar, ProspHire is a management consulting firm that helps healthcare industry companies like insurance and healthcare providers, hospitals, pharmaceuticals, supply chain, etc. with their business challenges.During this episode, Chris talks about: The importance of culture in the workplace Using PeopleKeys to get a better, deeper understanding of his employees and how to efficiently and effectively manage his team How he utilizes B2E Marketing at ProspHire What he's learned in the first five years of business His plans for the next 5+ years at ProspHire & much moreIf you haven't already, listen to part one and part two of Chris's first interview on the No BS Marketing Show. Connect with Chris on LinkedIn & follow ProspHire on Facebook, LinkedIn, and Twitter--Don't forget to connect with Dave for more tips and information on leadership, advertising, B2E marketing, communication, brand strategy, marketing, and more on LinkedIn.But, before you go, subscribe to the podcast on iTunes.

The NO BULL$H!# Marketing Podcast
346: The Cadillac is No Longer the Cadillac of Vehicles

The NO BULL$H!# Marketing Podcast

Play Episode Play 57 sec Highlight Listen Later Mar 10, 2020 7:54


“It's the Cadillac of (insert name or service)!”How many times have you heard or said that phrase?You probably have without even thinking about it to make a point about the top-tier quality or prestige of something. But, when you stop and think about it, is Cadillac still a good gauge of superiority?Sure, back in the glory days of the American auto industry and into the early 1990s, this cliche was true. A Cadillac was the ultimate marker of greatness, but in 2020, it's far from it.Give this episode of the No BS Marketing Show a listen to get Dave's take on why the Cadillac brand is on a downward spiral, it's perilous marketing, and why words, stories, brands, and perception all matter in the end.Enjoy!—Connect with Dave for more tips and information on leadership, advertising, B2E marketing, communication, brand strategy, marketing, and more:LinkedInBut, before you go, be sure to subscribe to the podcast on iTunes.

The NO BULL$H!# Marketing Podcast
345: Pittsburgh's Startup Scene & the Future of Fitt with Anthony Vennare (Part Two)

The NO BULL$H!# Marketing Podcast

Play Episode Listen Later Mar 6, 2020 30:24


In part one of Anthony's interview on the No BS Marketing Show listeners got the inside scoop on the origin story of how Fitt came to be and the road that got him to where he is today.In this episode, Anthony talks about... Pitching Fitt to Bob Nutting, the owner of the Pittsburgh Pirates Attending Gary Vaynerchuk's 4D's consulting session The power of persistence and believing in yourself and your product/service Fitt's strategic partnership with Mindbody Pittsburgh's start-up scene & much moreIf you're looking for some motivation to put in the work and make your dreams a reality, this is the episode for you.Listen in as Anthony gives us the 4-1-1 on how he has and continues to scale Fitt into the best way for people to discover health and fitness in cities around the United States and Canada.Connect with Anthony Vennare on LinkedIn | Twitter | Instagram—Connect with Dave for more tips and information on leadership, advertising, B2E marketing, communication, brand strategy, marketing, and more:LinkedInBut, before you go, be sure to subscribe to the podcast on iTunes.

The NO BULL$H!# Marketing Podcast
344: How Fitt Came to be with Anthony Vennare

The NO BULL$H!# Marketing Podcast

Play Episode Listen Later Mar 3, 2020 14:53


 Courage. Persistence. Tenacity. Vision.These are just a few of the words that come to mind when talking about Anthony Vennare, the CEO & Co-Founder of Fitt.His story is one that's filled with adversity and challenges, but through it all, he's leaned on his passion for fitness and unbelievable level of tenacity and grit to push forward.For Anthony, his entrepreneurial path wasn't a straight shot as he originally joined the Marines right out high school.Unfortunately, a family emergency pulled him back to Pittsburgh and subsequently changed the entire trajectory of his career -- for the better.In part one of Anthony's interview on the No BS Marketing Show, you'll hear the full back-story of all of the zigs and zags that led Anthony to where he is today.Listen in as Anthony talks about... How he and his brother, Joe, leveraged their strengths and went from working for others to working for themselves How he and his friends transformed a 12,000-square foot skate park into a gym The creation of Hybrid Athlete How the discovery of startups ignited his entrepreneurial fire to get Fitt to where it is today & much more!Connect with Anthony Vennare on LinkedIn | Twitter | Instagram--Connect with Dave for more tips and information on leadership, advertising, B2E marketing, communication, brand strategy, marketing, and more:LinkedInBut, before you go, be sure to subscribe to the podcast on iTunes.

The NO BULL$H!# Marketing Podcast
343: Change is Constant. Embrace It.

The NO BULL$H!# Marketing Podcast

Play Episode Listen Later Feb 25, 2020 8:50


Embrace change.That seems like a foreign concept to many of us because as human beings, we have the innate tendency to resist it at first. Why?Because even though change is inevitable, it can be scary and seemingly knock us off our path.But, despite all of that, if there's anything in life that remains constant, it's change.And, the true difference-maker that determines our success is how we respond to it.In this episode of the No BS Marketing Show, Dave shares three tips to help people get comfortable with being uncomfortable.The goal is to flip the script on how you view change and become inspired by the newfound opportunities it brings, be flexible and open to new approaches, and use technology to improve efficiency. Remember, great things never came from comfort zones. --Connect with Dave for more tips and information on leadership, advertising, B2E marketing, communication, brand strategy, marketing, and more:LinkedInBut, before you go, be sure to subscribe to the podcast on iTunes.

The NO BULL$H!# Marketing Podcast
342: The Current State of the CMO

The NO BULL$H!# Marketing Podcast

Play Episode Play 56 sec Highlight Listen Later Feb 19, 2020 15:29


Dave recently read through some articles that talked about the role of the Chief Marketing Officer (CMO), the lifespan of the position, and its future.As a person who has been a Chief Marketing Officer before, Dave had a lot to say about this topic and in this episode of the No BS Marketing Show, Dave and Maria talk about one article in particular from Forbes titled, "It Is CMO Wake-Up Time."This article talked about how the splintering of marketing channels forces the Chief Marketing Officer to become a ringleader of multi-media messages and how it's marginalized marketing and the CMO position in general.Listen in as Dave... Gives his take on the current state of the Chief Marketing Officer position Provides insights on how he handled being the "middle man" as the CMO Offers a sound piece of advice that he learned from his personal experiences that a CMO can immediately implement in their current role--Connect with Dave for more tips and information on leadership, advertising, B2E marketing, communication, brand strategy, marketing, and more:LinkedInBut, before you go, be sure to subscribe to the podcast on iTunes.

The NO BULL$H!# Marketing Podcast
341: How to Build a Marketing Budget

The NO BULL$H!# Marketing Podcast

Play Episode Play 52 sec Highlight Listen Later Feb 11, 2020 13:26


Dave gets asked a lot of questions about building a marketing budget. People want to know the particulars and the amount, and what that the marketing budget should cover.It's a big question and in this episode of the No BS Marketing Show, Dave breaks his answer down into three main areas that people should focus on when setting their marketing budgets. They are: Marketing Strategy Marketing Operations Campaigns & AdvertisingYou'll also hear Dave talk about how marketing strategy isn't exclusively an internal task, the importance of focusing on content logistics, and why marketing isn't defined solely by campaigns, advertising, and branding, among other topics.If you're serious about growth and creating a marketing budget that mirrors your goals, you'll definitely want to give this episode a listen.Connect with Dave for more tips and information on advertising, B2E marketing, leadership, communication, brand strategy, marketing, and more:LinkedInBut, before you go, be sure to subscribe to the podcast on iTunes.

The NO BULL$H!# Marketing Podcast
340: What's the Big Idea with Pepsi's New Tagline?

The NO BULL$H!# Marketing Podcast

Play Episode Listen Later Feb 4, 2020 7:36


Pepsi recently unveiled its first U.S.-based tagline in 20 years, That's What I Like.  Dave always has an opinion on company taglines because, at MASSolutions, we help companies create theirs by using The Big Idea Advantage™ that's based on the information we've gleaned from The Brand Analyzer™.We take all of the data we've collected and create messaging that speaks directly to our client's target markets. We've done it for Cucamonga Valley Medical Group's Treated Like Family and Urban Pathways' Your Way Up, to name a few. So, when Dave saw that Pepsi unveiled its unapologetic tagline, That's What I Like, he started thinking about whether or not he liked it. Give this episode of the No BS Marketing Show a listen to get Dave's take on this tagline.Connect with Dave for more tips and information on advertising, B2E marketing, leadership, communication, brand strategy, marketing, and more:LinkedInBut, before you go, be sure to subscribe to the podcast on iTunes.

The NO BULL$H!# Marketing Podcast
339: Super Bowl Ads…Are They Worth the $5.6 Million Investment?

The NO BULL$H!# Marketing Podcast

Play Episode Listen Later Jan 31, 2020 15:03


Did you know that a 30-second ad for this year's Super Bowl on Fox costs $5.6 million?There's no denying that Super Bowl ads are the most talked about by fans and coveted by brands, and in this episode of the No BS Marketing Show, Maria gets Dave's take on... Super Bowl ads in general. What makes it worth a company's investment? The WeatherTech-sponsored "Lucky Dog" commercial Scott Morgan, Jeff Maggs and his their team at Brunner "breaking the internet" with this 84 Lumber ad during the 2017 Super Bowl If/how brands will honor Kobe Bryant What a MASSolutions Super Bowl ad would look likeIf you like this podcast and want more coverage on the big-game advertising so far, you'll like our latest blog post that highlights the top five Super Bowl ads we're excited about!Connect with Dave for more tips and information on advertising, B2E marketing, leadership, communication, brand strategy, marketing, and more:LinkedInBut, before you go, be sure to subscribe to the podcast on iTunes.

The NO BULL$H!# Marketing Podcast
337: Marketing Trends and Predictions to Keep an Eye on in 2020

The NO BULL$H!# Marketing Podcast

Play Episode Listen Later Jan 21, 2020 24:59


In this week's episode of the No BS Marketing Show, Dave shares four marketing trends and predictions for 2020.As marketers, we understand that change is a constant and every year offers new opportunities, social platforms, and tools that marketers need to master in order to stay relevant and in front of their target audience. And, this brand-new year and decade aren't going to be any different. But, if we were to cover all of them, this would probably turn into a 50-part series. So, as the famous quote says, “If you make everything bold. Nothing is bold.”That's why we narrowed our marketing trends and predictions list down to the four that we think marketers should keep a close eye on in 2020. They are… Video marketing - Vlogging in particular.  B2E marketing The power of branding The evolution of PRGive this episode a listen to get our take on these marketing predictions and trends!Connect with Dave for more tips and information on B2E marketing, leadership, communication, brand strategy, marketing, and more:LinkedInBut, before you go, be sure to subscribe to the podcast on iTunes.

The NO BULL$H!# Marketing Podcast
336: Transactional vs. Transformational: What Side Are You On?

The NO BULL$H!# Marketing Podcast

Play Episode Listen Later Jan 14, 2020 9:49


Transactional vs. TransformationalWhich do you align with most?That's the question that Dave asks and challenges his listeners to honestly answer in this episode of the No BS Marketing Show.Listen in as Dave... Explains the difference between transactional vs transformational Talks about why BS marketing is a byproduct of not being honest with yourself and what type of buyer/marketer you are Discusses why trying to be something you're not just to get business isn't sustainable long term.This episode will make you think about how you approach and/or buy marketing services and decide if you're transactional or transformational. There's no right or wrong, but you do need to be open to it, be honest about it, and live it.Connect with Dave for more tips and information on B2E marketing, leadership, communication, brand strategy, marketing, and more:LinkedInBut, before you go, be sure to subscribe to the podcast on iTunes.

The NO BULL$H!# Marketing Podcast
335: How to Find the Right Talent for Your Company

The NO BULL$H!# Marketing Podcast

Play Episode Listen Later Jan 7, 2020 12:16


Q. Finding talent is one of our biggest challenges right now. You talk a lot about B2E Marketing and Communications. How does that help with finding talent?A. No matter the industry, companies are battling to recruit and retain top talent and in this Ask Dave episode of the No BS Marketing Show, you'll learn... About the importance of business-to-employee (B2E) marketing Why recruitment and retention is NOT a responsibility of human resources How to find talent and approach your hiring process with the same marketing acumen and stamina that's used to close businessConnect with Dave for more tips and information on B2E marketing, leadership, communication, brand strategy, marketing, and more:LinkedInBut, before you go, be sure to subscribe to the podcast on iTunes.

Engajadores
Engajadores #05 - Como Melhorar o Engajamento de Colaboradores na Empresa

Engajadores

Play Episode Listen Later Nov 21, 2019 81:39


Eduardo Freire, consultor, professor e pesquisador na área de Gestão de Projetos, e Tiago Krommendijk, diretor de operações da multinacional holandesa TOPdesk, no Brasil, abordam modelos e estratégias de engajamento de funcionários e colaboradores, discutindo cases de grandes empresas a startups. 

Event Industry News Podcast
Reimagining ROI for events with Neil Mortimer of Wonder & newly launched Future Live Today

Event Industry News Podcast

Play Episode Listen Later Oct 31, 2019 30:00


Digital Innovation Director and Co-Founder, Neil Mortimer, joined our podcast host, James Dickson, on this week’s episode to talk about how events can increase value for organisers, clients and sponsors. Wonder is a creative events agency composed of experienced event specialists. It works with companies such as Google, BT, VISA and Deliveroo to design and create events across the B2B, B2C and B2E sectors. Yesterday, it launched Future Live Today – a new agency to fulfil the evolving requirements to build more technology into events’ ecosystems so they increase in value. Stating that event technology and marketing technology are complex facets in the world of events, he believes that clients, event organisers and even event agencies need additional support to make efficient decisions. “Decisions that seem straight forward at the time aren’t always the best decisions financially or effectively,” he said, stating that Future Live aims to educate and inform professionals to make better decisions. “I think we’ve seen a new era of event technology companies coming through.” Neil also offered his professional opinions on the use of technology for both organisers and consumers, stating that events can be driven from both the professional and user perspective. “If you are building anything that human beings are going to be interacting with, you have to have something that augments an experience.” If you would like to feature on an episode of our weekly podcast, email molly@eventindustrynews.com.

Servicearchitekt- entwickeln und skalieren Sie Ihr Business mit einem perfekten Portfolio, mit einem profitablen Angebot. Wer
POD 12 Bescheidenheit oder Protz - finden Sie als Dienstleister Ihre Mitte. Nutzen Sie Kundenergebnisse und Kundennutzen als Basis einer guten Kundenansprache und für Ihre Verkaufsgespräche.

Servicearchitekt- entwickeln und skalieren Sie Ihr Business mit einem perfekten Portfolio, mit einem profitablen Angebot. Wer

Play Episode Listen Later Aug 31, 2019 22:21


www.servicearchitekt.com/12 - Finden Sie die richtige Zielgruppe für Ihren Service, definieren Sie Ihren Wunschkunden Die Zielgruppe zu definieren ist unheimlich wichtig! Gerade Dienstleister- und Serviceanbieter, die nicht sehr "marketingaffin" sind, tappen oft in die Falle, Ihre Services und Dienstleistungen einer zu großen Zielgruppe anzubieten. Sie können damit nicht spezifisch werden. Sie können die Menschen, die Ihre Zielgruppe ausmachen, nicht spezifisch ansprechen und damit Ihr Produkt auch nicht „auf den Punkt bringen“. Selbst dann, wenn die Services und Dienstleistungen für viele Zielgruppen relevant sein können, ist jede Zielgruppe für sich separat anzusprechen, um jeder Zielgruppe für sich auch den Eindruck zu geben, dass sie gemeint ist, dass sie wichtig ist, dass man ihre Probleme versteht und genau die richtige Lösung anbietet. Lassen Sie uns daher die Frage nach dem Wer, die bereits im 8-W-Modell aufgegriffen und beleuchtet wurde, etwas weiter detaillieren: Für eine weitere Spezifizierung der Zielgruppe, für eine weitere Spezifizierung der Frage nach dem Wer, wer soll meine Produkte erwerben, habe ich ein dreistufiges Modell erarbeitet. In der ersten Stufe geht es um die grobe Unterscheidung der Marktansprache. Hier habe ich vier übliche Begriffe differenziert: Business to Business (B2B) Business to Government (B2G) Business to Employee (B2E) und Business to Costumer (B2C) Diese erste Unterscheidung stellt einen wesentlichen Unterschied in der Kundenansprache dar. Diese erste Entscheidung sollten Sie für sich ohne Wenn und Aber spezifizieren. Es ist tatsächlich ein sehr großer Unterschied, ob Sie beispielsweise B2B- oder B2C-Angebote unterbreiten wollen. Das gesamte Setup, die Struktur, die Kundenansprache, das Marketing und auch die Abwicklung sind sehr verschieden. Ist diese Frage geklärt, geht es in der zweiten Stufe um eine weitere Differenzierung je nach Marktsegment, welches Sie ausgewählt haben. Bei B2B geht es beispielsweise um die Branche, um mögliche Abteilungen oder Struktureinheiten, denen Sie Ihre Dienstleistungen, Ihren Service, anbieten möchten. Bei B2G geht es beispielsweise um die Frage, ob Sie kommunale, das heißt regionale, staatliche oder bundesweite Institutionen mit Ihrem Service gewinnen wollen. Business to Employee, B2E, ist relativ klar, hier geht es um die Zielgruppe innerhalb des Unternehmens, die wir in diesem Beispiel nicht weiter vertiefen möchten. Bei B2C geht es um die Frage der Differenzierung der Consumer-Zielgruppe, beispielsweise in Junge oder Alte, in Familien oder Singles und Ähnliches. Sie sehen, auch die zweite Stufe bietet viele Möglichkeiten der Differenzierung und damit der Spezifizierung. Nun ist klar, welches Marktsegment Sie ansprechen wollen und welche Untermenge ausgewählt wurde. Natürlich gibt es auch die Möglichkeit, mehrere Marktsegmente und Untersegmente parallel auszuwählen. Aber Vorsicht! Verzetteln Sie sich dabei nicht. In der dritten Stufe nun geht es um das sogenannte „Buying Center“. Es geht um die Definition der Menschen, die die Kaufentscheidung für Ihr Produkt direkt oder indirekt mittragen. All die Menschen, die am Kaufprozess beteiligt sind. Und hier gibt es folgende Unterscheidung: ​ Kunde Beeinflusser Multiplikator und Nutzer Ist Ihnen schon aufgefallen, dass nur der Kunde im Buying Center auch tatsächlich der Kunde ist? Durch die Differenzierung in Kunde, Beeinflusser, Multiplikator und Nutzer wird nochmal deutlich, dass die einen oder anderen vielleicht den Verkaufsprozess beeinflussen, ihn aber nicht final entscheiden. Wenn Sie erfolgreich verkaufen möchten, ist Ihre Zielgruppe daher der eigentliche Kunde. Dieser Kunde sollte der Avatar, der Musterkunde, der Wunschkunde, der Traumkunde, Ihres Service- und Dienstleistungsangebotes werden. Ich empfehle, diesen Avatar tatsächlich zu benennen. Der Avatar kann einen Namen bekommen, der Avatar sollte männlich und weiblich sein und der Avatar kann eine Beschreibung erhalten, was ihn spezifiziert und ausmacht. Vielleicht können Sie sich sogar ein Bild Ihres Avatars auf Ihren Schreibtisch stellen, sodass Sie immer an ihn denken, wenn Sie Ihre Website formulieren, wenn Sie Ihre Flyer texten, wenn Sie eine E-Mail schreiben, wenn Sie ein Angebot erarbeiten und an Ihren Produkten tätig sind. Der Avatar ist die virtuelle Person, der Sie dann jeweils Ihr Produkt verkaufen und die genauso funktioniert, wie Ihre selektierte Zielgruppe. Mit jedem neuen Kundengespräch, mit jeder neuen Erkenntnis, die Sie einsammeln, können Sie Ihren Avatar weiter verfeinern und spezifizieren und treffen immer besser „seinen Nerv“. Viel Spaß dabei, unternehmen Sie was, Ihr Heiko Rössel.

Servicearchitekt- entwickeln und skalieren Sie Ihr Business mit einem perfekten Portfolio, mit einem profitablen Angebot. Wer
POD 11 So definieren Sie die Zielgruppe für Ihre Dienstleistung richtig. In drei Schritten zum Wunschkunden für Ihren Service und warum ein Avatar wichtig ist..

Servicearchitekt- entwickeln und skalieren Sie Ihr Business mit einem perfekten Portfolio, mit einem profitablen Angebot. Wer

Play Episode Listen Later Aug 27, 2019 38:34


www.servicearchitekt.com/11 - Finden Sie die richtige Zielgruppe für Ihren Service, definieren Sie Ihren Wunschkunden Die Zielgruppe zu definieren ist unheimlich wichtig! Gerade Dienstleister- und Serviceanbieter, die nicht sehr "marketingaffin" sind, tappen oft in die Falle, Ihre Services und Dienstleistungen einer zu großen Zielgruppe anzubieten. Sie können damit nicht spezifisch werden. Sie können die Menschen, die Ihre Zielgruppe ausmachen, nicht spezifisch ansprechen und damit Ihr Produkt auch nicht „auf den Punkt bringen“. Selbst dann, wenn die Services und Dienstleistungen für viele Zielgruppen relevant sein können, ist jede Zielgruppe für sich separat anzusprechen, um jeder Zielgruppe für sich auch den Eindruck zu geben, dass sie gemeint ist, dass sie wichtig ist, dass man ihre Probleme versteht und genau die richtige Lösung anbietet. Lassen Sie uns daher die Frage nach dem Wer, die bereits im 8-W-Modell aufgegriffen und beleuchtet wurde, etwas weiter detaillieren: Für eine weitere Spezifizierung der Zielgruppe, für eine weitere Spezifizierung der Frage nach dem Wer, wer soll meine Produkte erwerben, habe ich ein dreistufiges Modell erarbeitet. In der ersten Stufe geht es um die grobe Unterscheidung der Marktansprache. Hier habe ich vier übliche Begriffe differenziert: Business to Business (B2B) Business to Government (B2G) Business to Employee (B2E) und Business to Costumer (B2C) Diese erste Unterscheidung stellt einen wesentlichen Unterschied in der Kundenansprache dar. Diese erste Entscheidung sollten Sie für sich ohne Wenn und Aber spezifizieren. Es ist tatsächlich ein sehr großer Unterschied, ob Sie beispielsweise B2B- oder B2C-Angebote unterbreiten wollen. Das gesamte Setup, die Struktur, die Kundenansprache, das Marketing und auch die Abwicklung sind sehr verschieden. Ist diese Frage geklärt, geht es in der zweiten Stufe um eine weitere Differenzierung je nach Marktsegment, welches Sie ausgewählt haben. Bei B2B geht es beispielsweise um die Branche, um mögliche Abteilungen oder Struktureinheiten, denen Sie Ihre Dienstleistungen, Ihren Service, anbieten möchten. Bei B2G geht es beispielsweise um die Frage, ob Sie kommunale, das heißt regionale, staatliche oder bundesweite Institutionen mit Ihrem Service gewinnen wollen. Business to Employee, B2E, ist relativ klar, hier geht es um die Zielgruppe innerhalb des Unternehmens, die wir in diesem Beispiel nicht weiter vertiefen möchten. Bei B2C geht es um die Frage der Differenzierung der Consumer-Zielgruppe, beispielsweise in Junge oder Alte, in Familien oder Singles und Ähnliches. Sie sehen, auch die zweite Stufe bietet viele Möglichkeiten der Differenzierung und damit der Spezifizierung. Nun ist klar, welches Marktsegment Sie ansprechen wollen und welche Untermenge ausgewählt wurde. Natürlich gibt es auch die Möglichkeit, mehrere Marktsegmente und Untersegmente parallel auszuwählen. Aber Vorsicht! Verzetteln Sie sich dabei nicht. In der dritten Stufe nun geht es um das sogenannte „Buying Center“. Es geht um die Definition der Menschen, die die Kaufentscheidung für Ihr Produkt direkt oder indirekt mittragen. All die Menschen, die am Kaufprozess beteiligt sind. Und hier gibt es folgende Unterscheidung: ​ Kunde Beeinflusser Multiplikator und Nutzer Ist Ihnen schon aufgefallen, dass nur der Kunde im Buying Center auch tatsächlich der Kunde ist? Durch die Differenzierung in Kunde, Beeinflusser, Multiplikator und Nutzer wird nochmal deutlich, dass die einen oder anderen vielleicht den Verkaufsprozess beeinflussen, ihn aber nicht final entscheiden. Wenn Sie erfolgreich verkaufen möchten, ist Ihre Zielgruppe daher der eigentliche Kunde. Dieser Kunde sollte der Avatar, der Musterkunde, der Wunschkunde, der Traumkunde, Ihres Service- und Dienstleistungsangebotes werden. Ich empfehle, diesen Avatar tatsächlich zu benennen. Der Avatar kann einen Namen bekommen, der Avatar sollte männlich und weiblich sein und der Avatar kann eine Beschreibung erhalten, was ihn spezifiziert und ausmacht. Vielleicht können Sie sich sogar ein Bild Ihres Avatars auf Ihren Schreibtisch stellen, sodass Sie immer an ihn denken, wenn Sie Ihre Website formulieren, wenn Sie Ihre Flyer texten, wenn Sie eine E-Mail schreiben, wenn Sie ein Angebot erarbeiten und an Ihren Produkten tätig sind. Der Avatar ist die virtuelle Person, der Sie dann jeweils Ihr Produkt verkaufen und die genauso funktioniert, wie Ihre selektierte Zielgruppe. Mit jedem neuen Kundengespräch, mit jeder neuen Erkenntnis, die Sie einsammeln, können Sie Ihren Avatar weiter verfeinern und spezifizieren und treffen immer besser „seinen Nerv“. Viel Spaß dabei, unternehmen Sie was, Ihr Heiko Rössel.

The NO BULL$H!# Marketing Podcast
311: Celebrating Four Years of the No BS Marketing Show

The NO BULL$H!# Marketing Podcast

Play Episode Listen Later Aug 6, 2019 16:58


 On August 6, 2015, the first episode of the No BS Marketing Show aired and since then, Dave has recorded over 300 additional episodes that focus on communication, leadership, marketing, and more.In this four-year anniversary episode, Dave discusses the six traits that all of his guests have in common.No BS Marketing Show guests are...1. Humble2. Maximize unplanned opportunities3. Self aware4. Understand the market5. Open to change6. CommunicatorsPlus, he shares what he's learned along the way when recording solo episodes of the show:1. The importance of storytelling2. B2E marketing3. Art & Science of MarketingHere's to four more years of the No BS Marketing Show!

The NO BULL$H!# Marketing Podcast
307: What's B2E Marketing? Pt. 2

The NO BULL$H!# Marketing Podcast

Play Episode Listen Later Jul 9, 2019 20:39


In part one of our two-part B2E marketing podcast series, Dave talked about what B2E marketing isn't.As a quick refresher...B2E marketing isn't about an employee portal or an employee intranet. B2E marketing doesn't mean that you send out an employee newsletter via email. B2E marketing doesn't mean that you hang up a sign in the break room and call it a day. Rather, B2E marketing is about business-to-employee marketing. In this episode, Dave digs a little deeper and provides examples of his experiences to show how B2E marketing can benefit companies in a multitude of industries.Enjoy!

The NO BULL$H!# Marketing Podcast
306: Treat Your Employees as a Target Audience with B2E Marketing

The NO BULL$H!# Marketing Podcast

Play Episode Play 57 sec Highlight Listen Later Jul 2, 2019 4:07


An open line of communication between you and your employees is your greatest opportunity for success and building a strong, long-lasting foundation for your business. That's why at MASSolutions, we've built a business-to-employee program, or B2E marketing for short, to help you effectively communicate with your employees. We've taken our years of experience in B2B and B2C marketing to create an approach that will improve the communication within your company. Listen to this episode of the No BS Marketing Show to get a better understanding of B2E marketing. Enjoy!

The Change Makers Podcast
Ep#73 | Do You Have a Global Mindset?

The Change Makers Podcast

Play Episode Listen Later Mar 24, 2019


Viviana Premazzi is the Founder of Global Mindset Development - GMD Malta.. She is a specialist in education and training in diversity management, intercultural relations, B2E and B2C marketing strategy.

Service Business Mastery - Business Tips and Strategies for the Service Industry
217: How Service Titan Can Help Improve the Client & Technician's Experience

Service Business Mastery - Business Tips and Strategies for the Service Industry

Play Episode Listen Later Dec 29, 2018 28:51


  More sales and homeowner experience -- two side of the same coin? Some key examples: Online booking Options presentation Financing Online estimates “Amazon” style of shopping experience What makes a real mobile app for home services that drives sales and delivers a killer homeowner experience - B2E2C. Many shops just build for the B2E piece; that is, how can I make my techs a bit more efficient in the field and streamline their operations. Well we do that, but we also think about B2E2C. That is, how can they use that mobile app -- spin around that tablet -- to present content to Customers, like options, estimates, financing, pictures/videos, content that helps the techs deliver a better experience, give complete information to the customer, so they can make the best decision for their homes and buying preferences. In other words, this helps the techs sell without having to sell; and let's be honest, not all techs are or want to be salespeople. We have built our product from the ground up to optimize every step of the homeowner lifecycle…. Marketing across the entire customer journey (it's not just about more leads!) And all this makes it easier for your techs to do their jobs … and the job they signed up for (drives tech satisfaction and retention)... and we all know how hard technician hiring is -- technician retention is just as important (it's the other side of that coin). Info Link https://www.servicetitan.com/tersh

Service Business Mastery - Business Tips and Strategies for the Service Industry
217: How Service Titan Can Help Improve the Client & Technician's Experience

Service Business Mastery - Business Tips and Strategies for the Service Industry

Play Episode Listen Later Dec 28, 2018 28:51


  More sales and homeowner experience -- two side of the same coin? Some key examples: Online booking Options presentation Financing Online estimates “Amazon” style of shopping experience What makes a real mobile app for home services that drives sales and delivers a killer homeowner experience - B2E2C. Many shops just build for the B2E piece; that is, how can I make my techs a bit more efficient in the field and streamline their operations. Well we do that, but we also think about B2E2C. That is, how can they use that mobile app -- spin around that tablet -- to present content to Customers, like options, estimates, financing, pictures/videos, content that helps the techs deliver a better experience, give complete information to the customer, so they can make the best decision for their homes and buying preferences. In other words, this helps the techs sell without having to sell; and let’s be honest, not all techs are or want to be salespeople. We have built our product from the ground up to optimize every step of the homeowner lifecycle…. Marketing across the entire customer journey (it’s not just about more leads!) And all this makes it easier for your techs to do their jobs … and the job they signed up for (drives tech satisfaction and retention)... and we all know how hard technician hiring is -- technician retention is just as important (it’s the other side of that coin). Info Link https://www.servicetitan.com/tersh

Executive Stories
39. Gavin Tye on enterprise Sales, importance of culture fit and taking long term view with sales

Executive Stories

Play Episode Listen Later Dec 17, 2018 32:01


Gavin Tye is the lead sales at RedEye Apps. We all know the acronyms B2B and B2C but how much do we know about B2E (business to enterprise).  We cover this plus: how to also adapt your sales approach when selling to a large a enterprise the importance of building long term sales relationships why culture is everything for the RedEye sales team how Gavin knows when he has nailed a sale; combining family life with a job that sees him often on the road to build important client relationships   As this is the last podcast for the year I just wanted to quickly thank both Gavin and all of my other guests in 2018 who have opened up and shared their life end Executive Story with us all.  Also I would like to give a little shout out to all of the listeners to all of my podcasts this year and cant wait to start all again next year.

Be The Push
A Cold Calling Nightmare, Getting Promoted Before You're Ready, and Business to Enterprise Selling with Gavin Tye

Be The Push

Play Episode Listen Later Feb 20, 2018 73:05


Have you ever feared cold calling? What about door knocking? The guest on this episode Gavin Tye talks us through some of his most challenging times having to cold call and door knock for work. As an introvert we discuss how he has come to overcome his selling fears and what the early days were like when he first begun. Have you been given a promotion before you're ready? Known someone else who has? Gavin reflects on when he was given a promotion before he was ready and the pain that caused him professionally, and personally. A Fascinating story around knowing yourself and what you are ready to take on. We also talk about a different type of selling seldom discussed. Business to Enterprise Selling. You've heard of B2B? Well this is B2E. Listen in for all the ways this is different. Enjoy the episode!

Destination On The Left
Episode 11: Put Yourself in the Client’s Shoes, with Colleen Knopeck

Destination On The Left

Play Episode Listen Later Jan 11, 2017 13:17


In this episode, you will learn the skills that transfer from working client side to agency side and traits every PR professional should have, from Colleen Knopeck, Associate Consultant at Break The Ice Media. Colleen uses her passion for writing and storytelling as an Associate Consultant at Break The Ice Media. She brings with her demonstrated success in proactive media relations and brand marketing communications for B2B, B2C, and B2E audiences. Colleen holds a Bachelor’s Degree in Communication: Journalism/Media Studies from SUNY Geneseo and a Master’s Degree in Integrated Marketing Communications from St. Bonaventure University. Her enthusiasm, attention to detail, and commitment to exceeding expectations are reflected in her work, and in the results she drives for her clients. What you’ll learn about in this episode: What Colleen does at Break The Ice Media How Colleen uses the experience she brings from the client side What clients want from agencies Key qualities in a PR professional Passion and persuasion and why these traits are important in PR Why a love of organized chaos is beneficial in PR How Colleen ties it all together in an ongoing campaign Resources: Colleen’s blog: breaktheicemedia.com/top-6-traits-that-successful-pr-pros-need Colleen’s blog: breaktheicemedia.com/150-days-and-counting-4-things-ive-learned-by-going-client-to-agency-side

Coffee Break with Game-Changers, presented by SAP
Enterprise Mobility for Dummies: You Can Run But You Cant Hide, Part 2

Coffee Break with Game-Changers, presented by SAP

Play Episode Listen Later Mar 26, 2014 57:55


Today's buzz: Mobility. Welcome to the Mobile 2.0 world. Enterprise mobility is moving at triple-Internet speed. Adoption of BYOD and enterprise-wide B2E, B2B and C2B is disrupting traditional computing. Nearly 50% of organizations will invest in mobile apps, devices and mobile device management solutions over the next 12-18 months, but not all have a mobile strategy in place to ensure effective deployments. What will it take for companies to have a fighting chance to achieve mobile success? The experts speak. Benjamin Robbins, Palador: “Going small is not the same thing as going mobile.” Michael O'Farrel, Mobile Institute: “Wearable workforce on the horizon.” Maribel Lopez, Lopez Research: “Mobile is the foundation for contextual engagement.” Carolyn Fitton Coad, SAP: “The connected future is here and mobile is the first screen to innovation.” Join us for Enterprise Mobility for Dummies: You Can Run But You Can't Hide – Part 2.

Coffee Break with Game-Changers, presented by SAP
Enterprise Mobility for Dummies: You Can Run But You Cant Hide, Part 2

Coffee Break with Game-Changers, presented by SAP

Play Episode Listen Later Mar 26, 2014 57:55


Today's buzz: Mobility. Welcome to the Mobile 2.0 world. Enterprise mobility is moving at triple-Internet speed. Adoption of BYOD and enterprise-wide B2E, B2B and C2B is disrupting traditional computing. Nearly 50% of organizations will invest in mobile apps, devices and mobile device management solutions over the next 12-18 months, but not all have a mobile strategy in place to ensure effective deployments. What will it take for companies to have a fighting chance to achieve mobile success? The experts speak. Benjamin Robbins, Palador: “Going small is not the same thing as going mobile.” Michael O'Farrel, Mobile Institute: “Wearable workforce on the horizon.” Maribel Lopez, Lopez Research: “Mobile is the foundation for contextual engagement.” Carolyn Fitton Coad, SAP: “The connected future is here and mobile is the first screen to innovation.” Join us for Enterprise Mobility for Dummies: You Can Run But You Can't Hide – Part 2.

Coffee Break with Game-Changers, presented by SAP
Enterprise Mobility for Dummies: You can run but you can't hide

Coffee Break with Game-Changers, presented by SAP

Play Episode Listen Later Dec 11, 2013 58:32


Today's buzz: Mobility. Welcome to the Mobile 2.0 world. Enterprise mobility is moving at triple-Internet speed. Adoption of BYOD and enterprise-wide B2E, B2B and C2B is disrupting traditional computing. Your company may soon need a BYOA (Bring Your Own App) policy. Tablets will soon outsell PCs. Arm yourself with knowledge or be left behind. The experts speak. Michael O'Farrell, Mobile Institute: “Companies that know how to harness the power of enterprise mobility will have a tremendous competitive edge in the global mobile economy.” Ben Robbins, Palador: “Mobile in the enterprise: You've got to know why, before you'll see ROI.” Carolyn Fitton Coad, SAP: ““You are not alone. We're all in this together — networked, connected, up in the cloud, flying through wi-fi and the web, carrying it all in our pockets and purses with handheld mobile phones and tablets.” (Enterprise Mobility for Dummies Book - first paragraph) Join us for Enterprise Mobility for Dummies: You can run but you can't hide.

Coffee Break with Game-Changers, presented by SAP
Enterprise Mobility for Dummies: You can run but you can't hide

Coffee Break with Game-Changers, presented by SAP

Play Episode Listen Later Dec 11, 2013 58:32


Today's buzz: Mobility. Welcome to the Mobile 2.0 world. Enterprise mobility is moving at triple-Internet speed. Adoption of BYOD and enterprise-wide B2E, B2B and C2B is disrupting traditional computing. Your company may soon need a BYOA (Bring Your Own App) policy. Tablets will soon outsell PCs. Arm yourself with knowledge or be left behind. The experts speak. Michael O'Farrell, Mobile Institute: “Companies that know how to harness the power of enterprise mobility will have a tremendous competitive edge in the global mobile economy.” Ben Robbins, Palador: “Mobile in the enterprise: You've got to know why, before you'll see ROI.” Carolyn Fitton Coad, SAP: ““You are not alone. We're all in this together — networked, connected, up in the cloud, flying through wi-fi and the web, carrying it all in our pockets and purses with handheld mobile phones and tablets.” (Enterprise Mobility for Dummies Book - first paragraph) Join us for Enterprise Mobility for Dummies: You can run but you can't hide.