Podcasts about reference points

After you listen:Find more of Daniel Stone's research on his website.Schwab's newest podcast, Invested in the Game, features true stories of people who are driving the game of golf forward.In this episode of Financial Decoder, host Mark Riepe is joined by economist Daniel Stone, Associate Professor of Economics at Bowdoin College and chair of the economics department, to discuss his reseach into how behavioral biases shape decisions. Together, they unpack how reference points and prospect theory can skew our judgment, drawing on insights from golf and basketball. Their conversation reveals how the same cognitive patterns that affect athletes under pressure can also influence everyday financial choices.Financial Decoder is an original podcast from Charles Schwab. For more on the series, visit schwab.com/FinancialDecoder. If you enjoy the show, please leave us a rating or review on Apple Podcasts.Reach out to Mark on X @MarkRiepe with your thoughts on the show.Follow Financial Decoder on Spotify to comment on episodes.Important DisclosuresThe information provided here is for general informational purposes only and should not be considered an individualized recommendation or personalized investment advice. The investment strategies mentioned here may not be suitable for everyone. Each investor needs to review an investment strategy for his or her own particular situation before making any investment decision.  All expressions of opinion are subject to change without notice in reaction to shifting market conditions. Data contained herein from third-party providers is obtained from what are considered reliable sources. However, its accuracy, completeness, or reliability cannot be guaranteed.  Examples provided are for illustrative purposes only and not intended to be reflective of results you can expect to achieve. Investing involves risk, including loss of principal. The comments, views, and opinions expressed in the presentation are those of the speakers and do not necessarily represent the views of Charles Schwab.All names and market data shown above are for illustrative purposes only and are not a recommendation, offer to sell, or a solicitation of an offer to buy any security. Diversification strategies do not ensure a profit and do not protect against losses in declining markets.The books Thinking Fast and Slow and Undue Hate: A Behavioral Economic Analysis of Hostile Polarization in US Politics and Beyond are not affiliated with, sponsored by, or endorsed by Charles Schwab & Co., Inc. (CS&Co.). Schwab has not reviewed the book and makes no representations about its content.The Schwab Center for Financial Research is a division of Charles Schwab & Co., Inc.0525-V0MH

Today's episode is a special sample from Why Play the Audiobook now available on Audible.Book: Soul GAME  https://tinyurl.com/yckcvnv9Book: Every Word https://www.soulreno.com/every-wordBook: Why Play https://www.soulreno.com/Why-PlayBook Digital Soul: https://www.soulreno.com/Digital-SoulVideo Course: HOW TO PLAY:  https://www.soulreno.com/How-to-play-life-is-a-gameInstagram: https://www.instagram.com/soulrenovation/

Today's guest is gentleman dealer Eric Wind of Wind Vintage. Eric was one of the earliest contributors to Hodinkee, writing his first article about the Universal Geneve Polerouter way back in 2010.Over the years, he published the weekly "Bring A Loupe" column and you probably also recognize him from his multiple Reference Points appearances – Speedmaster, GMT-Master, Explorer, and Submariner – and his two talks for the Horological Society of New York.After his time as a Hodinkee contributor, Eric joined Christie's as a VP and Senior Specialist of Watches. In 2017 he set out on his own with Wind Vintage. Nowadays, you surely recognize his wrist and white cuff, always adorned with a rare or beautiful vintage watch.Eric tells a few stories about putting together those epic Reference Points, then we talk about the current vintage watch market, his modern watch collabs, and a charitable auction coming this December that he's involved in. Thanks for listening, and I hope you enjoy this week's episode of Hodinkee Radio.Show Notes00:01: Wind Vintage and Eric's Instagram3:58: Reference Points: Rolex SubmarinerReference Points: Omega Speedmaster8:45: FHH Monthly Report on Swiss Watch Exports9:00: Half-year financial reports for Swatch Group, Richemont, and LVMH9:25: Watch Charts12:30: Patek 3941J with "doré" dial22:45: Tropical Abercrombie & Fitch Seafarer that sold at Christie's in 2017 and Phillips in 202125:49: Example of a Heuer 2447S with "eggshell dial"28:35: Eric's unpolished Rolex Submariner 551029:10: Collector's Guide To The Rolex Submariner 551229:20: Collector's Guide To The Rolex Submariner 551339:05: The Rowing Blazers Seiko 5 Collab39:17: Eric's collaboration with Tracksmith and Merci40:00: Zodiac x Rowing Blazers Harry's Bar Super Sea Wolf40:15: Zodiac x Rowing Blazers "Trading Places" GMT47:30: Brian LaViolette Foundation

Episode #347 of The Coaches Network Podcast.The guest for this episode is Maxi Opondo-Mbai.Why not become an official member or supporter of The Coaches Network?The Coaches Network is proud to formally reveal our very first Patreon membership. This membership consists of monthly donations with a price worth as much as a cup of coffee! Only £3.50 per month! What benefits will there be you say? Click here to find out more.Click here for more information on our upcoming Coach Education Webinars and Mentor Programmes.Enjoy and be sure to subscribe & connect with your host on social media to make your up to date with everything we're doing.Coach Yas - Instagram - Twitter - LinkedIn - Facebook - Patreon - PodcastSupport this podcast at — https://redcircle.com/the-coaches-network-podcast/exclusive-contentAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

Support The Deep TrackThis week I'm happy to welcome Eric Wind to the podcast. Eric is a vintage (and modern) watch expert who you may recognize from Wind Vintage, or any of his contributions to Hodinkee's Reference Points articles. In this discussion, we talk about some current events around Rolex and Patek Philippe, as well as explore the auction world and how it's changed in recent years. I apologize for the less than ideal audio track present here - this is an issue that I'm working to resolve for upcoming episodes. Show Notes:Wind VintageEric Wind on InstagramHodinkeeIkepodRolex 5512Bob's WatchesRolex Sea-Dweller 16600Watches & Wonders CoverageJohn Reardon / Collectibility Porsche Design Orfina ChronographTudor Black Bay 58Patek Philippe 3940IWC Ingenieur Perpetual Calendar 9240Universal GeneveCharlie Wind's Golf SwingSid Mashburn

We are continuing our series on some of the ways to "use" the enneagram, not merely as a system for typing, but elevating the insights available for pivoting, pausing, and getting out of some of our ruts.If you want to join us on Zoom Monthly, do go to aroundthecircle.org and click "Events".Here's our links:Start Here podcastMovie Typing podcastHelp fund future deep dives (Patreon)Our website

This talk was given by Gil Fronsdal on 2024.04.28 at the Insight Meditation Center in Redwood City, CA. ******* Video of this talk is available at: https://youtube.com/live/oGkYz9XU2WA. ******* For more talks like this, visit AudioDharma.org ******* If you have enjoyed this talk, please consider supporting AudioDharma with a donation at https://www.audiodharma.org/donate/. ******* This talk is licensed by a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License

This talk was given by Gil Fronsdal on 2024.04.28 at the Insight Meditation Center in Redwood City, CA. ******* Video of this talk is available at: https://www.youtube.com/live/oGkYz9XU2WA?si=0F4Ukevk_yZDRLAM&t=1693. ******* For more talks like this, visit AudioDharma.org ******* If you have enjoyed this talk, please consider supporting AudioDharma with a donation at https://www.audiodharma.org/donate/. ******* This talk is licensed by a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License

This talk was given by Gil Fronsdal on 2024.04.28 at the Insight Meditation Center in Redwood City, CA. ******* Video of this talk is available at: https://youtube.com/live/oGkYz9XU2WA. ******* For more talks like this, visit AudioDharma.org ******* If you have enjoyed this talk, please consider supporting AudioDharma with a donation at https://www.audiodharma.org/donate/. ******* This talk is licensed by a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License

This talk was given by Gil Fronsdal on 2024.04.28 at the Insight Meditation Center in Redwood City, CA. ******* Video of this talk is available at: https://youtube.com/live/oGkYz9XU2WA. ******* For more talks like this, visit AudioDharma.org ******* If you have enjoyed this talk, please consider supporting AudioDharma with a donation at https://www.audiodharma.org/donate/. ******* This talk is licensed by a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License

Episode 141 - Internal and External Reference Points I'm excited to share today's topic - Internal and External Reference Points. As missionaries and returned missionaries, it's so easy to get caught up in comparing ourselves to others and seeking validation externally. In this episode, I introduce the vacuum concept. Using this concept, it will help us all to learn to look inside ourselves for validation, rather than seeking it externally.  Making decisions and determining your worth from a place of inner assurance is challenging but so important, both on your mission and beyond. I hope you'll give these tools a try to begin looking internally. As always, please reach out if you have any other questions.  If you found this episode helpful, I want to invite you to subscribe if you aren't already, share this episode with your friends and write a review. I know this work will help missionaries around the world and it would mean so much to me if you did. Until next week my friends.   Website | Instagram | Facebook   Get the Full Show Notes HERE   Free PDF Download:  Preparing Missionary Cheat Sheet   My Free Training for Preparing Missionaries:  Change Your Mission with this One Tool   RM Transition Free Video Series:  3 Tools to Help RMs in Their Transition Home   Free Guide:  5 Tips to Help Any Returning Missionary   Schedule a Free Strategy Call:   Click Here  

With so much information bombarding us daily, we can use all kinds of financial markers to determine whether or not we are managing our finances well. On episode #366 of “Let's Talk Money with Dave and Reb”, Rev. Ray Borg engages more conversation with the co-hosts about what these look like in our lives. Following the biblical principle of giving is one such marker. “God expresses His love to us by giving us resources and we can ask ourselves ‘how are we using these resources for His glory?'” Rev. Borg says. Tune in today to hear the show today sponsored by Financial Discipleship Canada and notmine.ca—a ministry to the body of Christ that voices and encourages dialogue and new conversations regarding finance and discipleship. To learn how you can connect your finances to being a disciple of Christ go to financialdiscipleship.ca. To order Reb's e-book, audio book, or soft-cover copy of Cultivating Trust: Finding God's Hope and Freedom for Your Finances, go to www.morethanenoughbooks.ca. Aired: February 16th, 2023 on CHRI Radio 99.1FM in Ottawa, Canada. For questions or to schedule an appointment with a More Than Enough team member, e-mail david@morethanenough.ca or call 613-520-4157. For more CHRI shows, visit chri.ca.

TJ and Jeff go back through their discussion with Joey Schewee, dissecting and building on two big topics : Fuel and Reference Points.Here's the links to all our other stuff:Start Here podcastMovie Typing podcastOur Website

In today's episode, we'll introduce you to a powerful practice that can help you regain control when you're feeling stuck, overwhelmed, or disconnected. By learning to retrieve your anchors and reference points, you'll be able to navigate life's challenges with greater clarity, compassion, and discernment.Main Topics Discussed:1. The Power of Anchors and Reference PointsUnderstanding the role of anchors and reference points in your energy field.How discordant energies can affect your well-being and perception.2. A Guided Practice: Reclaiming Your EnergyStep-by-step guidance on practicing the energetic mantra.Inviting the higher self, Soul Rider, body, and teams to retrieve anchors.Returning your awareness to your individual divine cosmic loop.Setting the intention to perceive only harmonic dimensions.3. The Transformational ShiftExploring the immediate effects of the practice.Enhanced clarity, compassion, and discernment in your daily life.The empowerment of perceiving from a connected and harmonious place.4. Making the Practice Your OwnIncorporating the practice into your daily routine.Adapting it to various situations, from feeling stuck to encountering discordant energies.Experimenting with the mantra and deepening your connection to inner peace.Conclusion:In this episode, you've discovered an invaluable practice for regaining control over your inner state and perception. By mastering the art of retrieving anchors and reference points, you can transform your experience of life, even in challenging moments. This practice empowers you to perceive from a place of harmony, fostering clarity, compassion, and discernment.To further explore this practice and integrate it into your daily life, visit our podcast website 7cupsofconsciousness.com and explore additional resources. Resources:Enjoy a FREE month of daily meditationsJoin a MasterclassFREE Start Bundle

Friends, we have a treat for you. Joey Schewee is an exceedingly thoughtful theorists of all things enneagram. In this conversation, we get a chance to push into spaces that--to our knowledge--have not been put in print or systematized.Buckle up. This was a delightful interview and experience.

Chris Crumpler is a son, husband, father, and your favorite coach. Our conversation expands on Crump's background acknowledging his Dad, why he values advocating for men, what reminds and drives his coaching work. Contact/ Follow: Chris Crumpler IG/YouTube: @theking_coach, https://youtube.com/@chriscrumplerspeaks9629 Podcast/YouTube: @boymankingtalk, https://www.youtube.com/@boymankingpodcast Website: https://www.coachcrump.com/thegameplan Contact/ Follow: Asher Tchoua IG/ YouTube: @itsmytimepodcast Website: itsmytimepodcast.com Quick Links: solo.to/imtp --- Send in a voice message: https://podcasters.spotify.com/pod/show/asher-tchoua0/message Support this podcast: https://podcasters.spotify.com/pod/show/asher-tchoua0/support

Listen in on the very first, Viewpoint on the road! We mean it, literally! Episode 9 is recorded from the front seats of a pick up truck. We hope you enjoy and will join in the conversation with Gabe and Caleb. We hope this episode brings you a little joy and thoughtfulness!   

Episode Notes Speaker: Pastor Richard Salazar Date: 6.18.23

“I am X Amount Above Stage Weight”It's quite common to hear I'm X above stage weight when speaking to people or reading posts regarding their progress and journey. Me included! But they 100% have their flaws, which is why it's important to learn the other considerations you should be aware of as a competitor. In collaboration with KOMPAK | #1 competing store www.kompak.storeIG | @notjustabikinigirl | @kompakwomen | @jasminjuliajeffery

Meditation Guide: Laura Hansen.  Founder of the Divine Spark Program and one of the Compassion Ambassadors for Sacramento and California.  Laura's Meditation Guide Style: Slow, easy, thoughtful, speckled with lighthearted humor and thought-provoking concepts and approaches to living your life from the inside out. Content: Features these tools and techniques: ·      Grounding (Earth Connection) ·      Releasing ·      Centering ·      Intentional Breathing ·      Center of Head Awareness ·      Finding the energy flow of universal consciousness within you, then stepping into it ·      Traveling within your energy architecture -- moving point of awareness through 1-12 chakras ·      Intention setting ·      Bringing your life energy into harmony with your divine/universal self --- Support this podcast: https://podcasters.spotify.com/pod/show/divine-spark/support

What I'm endeavoring to point to is very challenging and very difficult to see. I'm endeavoring to give your true identity back to you, simply put. Seeing what this is looks like you don't really see anything. It's empty of what appears but it's full of what it is. https://youtu.be/vuSpwDasaA4

Fads come and go. From Tamagotchi's to fidget spinners, we have seen plenty come and go. However, one fad that will never go out of style is treating your employees as the valuable resource they are. So, to answer our own question, Employee Experience is not just a fad and is definitely the future of a successful organization.  We are fired up about this today because one of you, Praveen Kumar is in a pickle and he asked for our help. He wanted to know how to build an excellent Employee Experience. Not surprisingly, we had plenty of advice about it.  You see, so much of what we talk about on this podcast applies to customers. However, it also applies to employees. People are people, whether they are buying or selling. So, until your employees are robots, you should be managing both experiences.  In this episode, we explore the question of how to build an excellent Employee Experience. We also share some advice on how to implement the advice practically and successfully, which is more than we can say for bringing back the Thighmaster.   Key Ideas to Improve your Customer Experience One thing that might be a fad is what we call this area. For our part, we like Employee Experience because it goes with Customer Experience, and it uses alliteration. So, we don't think the idea behind it will fade, but the terminology might. And we are okay with that.  Here are a few key moments in the discussion: 06:23  Colin explains how we are all experiential animals, so it is essential to ensure that experiences work for us, or there are negative consequences.  10:46. We discuss how the Customer Experience and the behavioral science theories that we relate to it also apply to the Employee Experience.  13:26  Ryan explains how Reference Points are essential in the conversation about Employee Experiences.  20:56  We address the various ways you can use Customer Experience advice to manage your Employee Experience efforts.  26:10  Colin gets into how a previous podcast about the 5 Rules of Leadership are essential here also.  29:11  We both offer our last bits of advice for Kumar and anyone who wants to build an excellent Employee Experience.  _________________________________________________________________ Did you know we have a YouTube Channel too? Check it out here. Connect with Colin on LinkedIn HERE. Follow Colin on Twitter HERE. Click HERE to learn more about Professor Ryan Hamilton of Emory University.  To learn more about Beyond Philosophy's Suite of Services Click here.

Fads come and go. From Tamagotchi's to fidget spinners, we have seen plenty come and go. However, one fad that will never go out of style is treating your employees as the valuable resource they are. So, to answer our own question, Employee Experience is not just a fad and is definitely the future of a successful organization.  We are fired up about this today because one of you, Praveen Kumar is in a pickle and he asked for our help. He wanted to know how to build an excellent Employee Experience. Not surprisingly, we had plenty of advice about it.  You see, so much of what we talk about on this podcast applies to customers. However, it also applies to employees. People are people, whether they are buying or selling. So, until your employees are robots, you should be managing both experiences.  In this episode, we explore the question of how to build an excellent Employee Experience. We also share some advice on how to implement the advice practically and successfully, which is more than we can say for bringing back the Thighmaster.   Key Ideas to Improve your Customer Experience One thing that might be a fad is what we call this area. For our part, we like Employee Experience because it goes with Customer Experience, and it uses alliteration. So, we don't think the idea behind it will fade, but the terminology might. And we are okay with that.  Here are a few key moments in the discussion: 06:23  Colin explains how we are all experiential animals, so it is essential to ensure that experiences work for us, or there are negative consequences.  10:46. We discuss how the Customer Experience and the behavioral science theories that we relate to it also apply to the Employee Experience.  13:26  Ryan explains how Reference Points are essential in the conversation about Employee Experiences.  20:56  We address the various ways you can use Customer Experience advice to manage your Employee Experience efforts.  26:10  Colin gets into how a previous podcast about the 5 Rules of Leadership are essential here also.  29:11  We both offer our last bits of advice for Kumar and anyone who wants to build an excellent Employee Experience.  _________________________________________________________________ Did you know we have a YouTube Channel too? Check it out here. Connect with Colin on LinkedIn HERE. Follow Colin on Twitter HERE. Click HERE to learn more about Professor Ryan Hamilton of Emory University.  To learn more about Beyond Philosophy's Suite of Services Click here.

Reference Points can serve as a powerful tool, moment and method to approach difficult situations with confidence. Everyone has Reference Points, but the key is being able to reflect on them, appreciate them and utilize them to ground you. These moments originate from success and failures- wins and trauma. These moments show you what you're able to endure and still come out stronger for it. Join Joseph as he discusses the meaning of Reference Points, where they come from, how to build more and how to utilize them as a Leader. Reference Points: A moment you can return to that gives you courage and confidence for what's in front of you. Check out other ways Joseph and Team are serving other Leaders at www.cabreratoro.com Follow @cabreratoro_explore (Instagram) LinkedIn: CabreraToro

Ideal Self: The ideal self is the part of a person's self-concept that consists of their desires, hopes, and wishes (Higgins 1987; Rogers 1959). It is a part of the self that is highly prized by the individual; thus, the ideal self is considered to be a motivator within a person's self-concept (Higgins 1987; Rogers 1959). Ideal self makes us to admire people who have qualities that we want to imbibe. The people whom we admire are sometimes our role models or inspirations. I call it the reference points. In the digital world where people maintain multiple avatars / persona (one real and one reel (Mostly Digital or whom the person project as to the external world) ), selecting the right reference points does all magic. Having the right reference points helps you to accelerate and gets closer to your goals and dreams faster. Having said that, it is also primarily important to dwell deep inside you and find what kind of personality you are, what motivates you and what unique qualities we have. I say that as the primary differentiator. We do not have time to appreciate ourself. I would request you to spend some ME TIME for yourself and list down your unique differentiators. There is definitely something that differentiates you. Find that out and appreciate it. What we appreciate, that grows. End of the day, we have to at-least satisfy ourself to be with peace with oneself. End of the day, it is what you think about yourself and not about what the external world thinks about you. The entire world is the extension of you and what you see in the external world is the summation of your thoughts and what you have attracted. Take some time and list some 10-20 points that differentiates you. Appreciate it and see how life changes. Here's my list, that I appreciate: 1. Spreading love and hope 2. Fast learning 3. Speed of Implementation 4. My unique style of doing things 5. Being straight and Saying NO 6. Keeping up with the commitments 7. Genuinely listening 8. Thinking the best for others 9. Possibility thinking 10. Being honest with the self 11. Creativity 12. Clear understanding on "We are just tools and universe acts through us" 13. Responsible husband and inspiring father 14. Being grounded 15. Practical thinking Be the new you. Let the new you astonish you !! Love and more Love, Dharaneetharan Digital Lifestyle Monk #AstonishYourself #21dayschallenge #21DCCommunity #DigitalLifestyleMonk

This week on our podcast and Intuitive Customer YouTube channel, we address a listener's “Pickle” with our “I'm in a Pickle” feature. You might remember that a Pickle is our term for a business problem that might be addressed with customer strategy and/or the behavioral sciences. We hadn't featured one for a while, so we thought it was time to dig into a new one.    This week, we hear from a frustrated and disappointed insurance professional named Tonya Dunn who wants to know why, after all their Customer Experience improvements, they still aren't seeing the results they expected. She wants to know what we think the problem is and what we think they should do.    Customers are complicated and so are the reasons they do what they do—or don't do— in an experience. In our listener's case, the thing they are not doing is recommending them to their friends and family.    This problem is not unusual, nor is it insurmountable. However, it usually requires taking a hard look at what an organization is doing to improve and where they might have veered off course from a successful customer strategy to manage customer behavior.    In this episode, we take that hard look at what might be going on with their improvement program and how the organization might change what they are doing to get back on course and start getting those referrals rolling in the door.   Key Ideas to Improve your Customer Experience   First of all, it's important to note that there is rarely one reason something like this happens. Like many things, there are several reasons that this can happen with a Customer Experience program. There are theoretical reasons that could influence the results our listener is getting and tactical ones, too. We discuss them all in the podcast.    Here are a few key moments in the discussion:   03:02  We hear about the pickle and why Colin chose this one to feature on the podcast. 04:07  We talk about the theoretical reasons that our listener isn't getting the results she wanted, starting with a favorite topic, Reference Points. 13:26  Ryan talks a little about the Evaluative Heuristic, which is something we use when comparing complicated or hard to understand things in a decision.   17:23  Colin talks about some tactical problems that could be happening, starting with how organizations sometimes focus on the wrong parts of the experience.  23:04  We discuss why it is essential to identify what customers value the most when choosing what to invest your time and resources into improvement. 27:21   We wind down the discussion and share our recommendations for our listener (and anyone else out there with a similar problem) about what to do about this pickle.   Do you have a business pickle? Tell us about it here.   Please tell us how we are doing! Complete this short survey.    Customer Experience Information & Resources   LinkedIn recognizes Colin Shaw as one of the 'World's Top 150 Business Influencers.' As a result, he has 290,000 followers of his work. Shaw is Founder and CEO of Beyond Philosophy LLC, which helps organizations unlock growth by discovering customers' hidden, unmet needs that drive value ($). The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. Follow Colin on LinkedIn and Twitter.   Click here to learn more about Professor Ryan Hamilton of Emory University.    Why Customers Buy: As an official "Influencer" on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Click here to join the other 35,000 subscribers.      How can we help? Click here to learn more about Beyond Philosophy's Suite of Services.

This week on our podcast and Intuitive Customer YouTube channel, we address a listener's “Pickle” with our “I'm in a Pickle” feature. You might remember that a Pickle is our term for a business problem that might be addressed with customer strategy and/or the behavioral sciences. We hadn't featured one for a while, so we thought it was time to dig into a new one.    This week, we hear from a frustrated and disappointed insurance professional named Tonya Dunn who wants to know why, after all their Customer Experience improvements, they still aren't seeing the results they expected. She wants to know what we think the problem is and what we think they should do.    Customers are complicated and so are the reasons they do what they do—or don't do— in an experience. In our listener's case, the thing they are not doing is recommending them to their friends and family.    This problem is not unusual, nor is it insurmountable. However, it usually requires taking a hard look at what an organization is doing to improve and where they might have veered off course from a successful customer strategy to manage customer behavior.    In this episode, we take that hard look at what might be going on with their improvement program and how the organization might change what they are doing to get back on course and start getting those referrals rolling in the door.   Key Ideas to Improve your Customer Experience   First of all, it's important to note that there is rarely one reason something like this happens. Like many things, there are several reasons that this can happen with a Customer Experience program. There are theoretical reasons that could influence the results our listener is getting and tactical ones, too. We discuss them all in the podcast.    Here are a few key moments in the discussion:   03:02  We hear about the pickle and why Colin chose this one to feature on the podcast. 04:07  We talk about the theoretical reasons that our listener isn't getting the results she wanted, starting with a favorite topic, Reference Points. 13:26  Ryan talks a little about the Evaluative Heuristic, which is something we use when comparing complicated or hard to understand things in a decision.   17:23  Colin talks about some tactical problems that could be happening, starting with how organizations sometimes focus on the wrong parts of the experience.  23:04  We discuss why it is essential to identify what customers value the most when choosing what to invest your time and resources into improvement. 27:21   We wind down the discussion and share our recommendations for our listener (and anyone else out there with a similar problem) about what to do about this pickle.   Do you have a business pickle? Tell us about it here.   Please tell us how we are doing! Complete this short survey.    Customer Experience Information & Resources   LinkedIn recognizes Colin Shaw as one of the 'World's Top 150 Business Influencers.' As a result, he has 290,000 followers of his work. Shaw is Founder and CEO of Beyond Philosophy LLC, which helps organizations unlock growth by discovering customers' hidden, unmet needs that drive value ($). The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. Follow Colin on LinkedIn and Twitter.   Click here to learn more about Professor Ryan Hamilton of Emory University.    Why Customers Buy: As an official "Influencer" on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Click here to join the other 35,000 subscribers.      How can we help? Click here to learn more about Beyond Philosophy's Suite of Services.

Recently, I caught up with a good friend and colleague of mine, Matt Lowell. Matt wears many hats (sometimes all at the same time!) and is an extremely talented Mountain Biker, Instructor/Guide, Designer, and Business Manager! I've learned an insane amount from Matt over the years and I'm super excited to share some of the secrets that he uses to set the scene for success.          Those that know Matt know that his calm, calculated attitude allows him to operate at a super high level - whether it be on the bike, working in the business, or out on the hill teaching and guiding with Endless Biking.We get into all sorts of topics including: How to choose good riding buddiesHow to take mental photographs of features and trails and use them to build confidence on the bike.How he 'designs' a ride to set clients up for success.How he deals with frustration and some stories of epic misadventure deep in the Scottish Highlands.You follow Matt's adventures @Matt_Lowell on Instagram and find the company he has very much helped shape @endlessbikingTHE MIND MOUNTAINwww.themindmountain.comInstagram @the_mind_mountainFacebook @themindmountainYouTube @Jake Johnstone___________________________THE MIND MOUNTAINthemindmountain.comInstagram @the_mind_mountainFacebook @themindmountainYouTube @Jake JohnstoneDISCLAIMER: The opinions, thoughts, and views in the content created by The Mind Mountain, the Grit With Wisdom Podcast, and Jake Johnstone, including the guests they interview, are solely their own and do not reflect the official policy or position of any other organization, person, or company mentioned or featured in the podcast. The content is intended solely for entertainment purposes only. THE MIND MOUNTAIN, THE GRIT WITH WISDOM PODCAST, AND ITS AUTHORS ASSUME NO RESPONSIBILITY OR LIABILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR OTHER DAMAGES ARISING OUT OF THE USE, REFERENCE TO, RELIANCE ON, OR INABILITY TO USE THE PODCAST OR THE INFORMATION PROVIDED IN THE PODCAST, ON SOCIAL MEDIA SITES OR ON OUR WEBSITE. THE LISTENERS OF THE PODCAST, AND READERS OF OUR SOCIAL MEDIA POSTS, BLOG POSTS, AND ANY OTHER MEDIA ACKNOWLEDGE AND ACCEPT THAT THEY ARE SOLELY RESPONSIBLE FOR THEIR OWN ACTIONS, SAFETY, AND WELL-BEING WHEN ENGAGING IN ANY ACTIVITY RELATED TO MOUNTAIN BIKING OR ANY OTHER ACTIVITY MENTIONED. ...

In our monthly segment, Investing Sense, Dr. Wei Hu, vice president of financial research for Edelman Financial Engines, joins Jean and wealth planner Andy Smith to discuss how reference points can lead to bad investing decisions and what to do to help prevent that from happening.   Dollar Cost Averaging does not assure a profit or protect against a loss in a declining market. For the strategy to be effective, you must continue to purchase shares in both up and down markets. As such, an investor needs to consider his/her financial ability to continuously invest through periods of low-price levels. An index is a portfolio of specific securities (common examples are the S&P, DJIA, NASDAQ), the performance of which is often used as a benchmark in judging the relative performance of certain asset classes. Indexes are unmanaged portfolios and investors cannot invest directly in an index. Past performance does not guarantee future results. See omnystudio.com/listener for privacy information.

Whom do you seek to please? Whom do you fear? A powerful leader seeking to please himself, King Herod desired to kill John the Baptist for referring to God's law above Herod. Fearing the people, Herod at first refrained from killing John because the people considered him a prophet. Seeking to please his unlawful wife's daughter and his dinner guests, Herod finally ordered John's head on a platter. Herod's reference points were whimsical, multiple, and self-serving.Fr. Timothy Lowe shares the story of Herod and John the Baptist, reminding us that our reference points matter. We are called to refer to One Lord, serving and fearing only Him.

This week Anita and Sarah are joined by curator Maya Allison. Listen in as Maya discusses curating this year's UAE Pavilion to the Venice Biennial with Mohamed Ahmed Ibrahim, the significance of a translation key for exhibition audiences, and mindfulness of our own reference points when shaping a regional art canon. Music composed by Sara Fakhry Podcast powered by The Foundry

We have another business pickle to address. This time it's with Christine Jones who is having problem with her organization not taking customer complaints or the Voice of Customer program seriously.    We have been there. Ryan once worked at a grocery store that had a suggestion box that he never once in all the years he worked there saw opened. He suspects that no one even had the key anymore.    Colin's corporate employer engaged in a pricey customer survey every year, listened to the results, including the complaints, and then carried on with business-as-usual. When Colin complained, one person suggested maybe they stop doing the customer survey.    In this episode, we explore why this happens with Voice of Customer feedback and complaints. We also share practical and actionable steps to change this for your organizations—and none of them are to stop getting customer feedback.    Key Ideas to Improve your Customer Experience   Organizations that are monopolies don't need to bother with customer feedback. However, monopolies are few and far between. For the rest of the organizations, which is almost all of them, competition necessitates taking customer complaints seriously—before your customers become the competition's customers.    Here are a few key moments in the discussion:   01:58  We read Christine's pickle and share our stories that commiserate her problem, because it's not an uncommon one, especially in business today. 06:00  Colin shares his last point first with Christine, which is exactly what he did in the same situation: realize that it could be that this organization might not be the best fit for her long term.    13:57  Ryan explains that empathy for fellow employees will help customer strategy champions to help them prioritize the experience agenda, which might mean making allies higher up in the organization. 19:26  We discuss Confirmation Bias and Reference Points and how they play a role in how organizations view the Voice of Customer and customer complaints (hint: they are not small ones).   24:24  We share the practical things that Christine can do in this environment to affect change and get the organization to take customer complaints seriously. 29:24  We talk about what might be the greatest customer complaint ever set to music, United Breaks Guitars.     Do you have a business pickle? Tell us about it here.   Please tell us how we are doing! Complete this short survey.    Customer Experience Information & Resources   LinkedIn recognizes Colin Shaw as one of the 'World's Top 150 Business Influencers.' As a result, he has 290,000 followers of his work. Shaw is Founder and CEO of Beyond Philosophy LLC, which helps organizations unlock growth by discovering customers' hidden, unmet needs that drive value ($). The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. Follow Colin on LinkedIn and Twitter.   Click here to learn more about Professor Ryan Hamilton of Emory University.    Why Customers Buy: As an official "Influencer" on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Click here to join the other 35,000 subscribers.      How can we help? Click here to learn more about Beyond Philosophy's Suite of Services.

We have another business pickle to address. This time it's with Christine Jones who is having problem with her organization not taking customer complaints or the Voice of Customer program seriously.    We have been there. Ryan once worked at a grocery store that had a suggestion box that he never once in all the years he worked there saw opened. He suspects that no one even had the key anymore.    Colin's corporate employer engaged in a pricey customer survey every year, listened to the results, including the complaints, and then carried on with business-as-usual. When Colin complained, one person suggested maybe they stop doing the customer survey.    In this episode, we explore why this happens with Voice of Customer feedback and complaints. We also share practical and actionable steps to change this for your organizations—and none of them are to stop getting customer feedback.    Key Ideas to Improve your Customer Experience   Organizations that are monopolies don't need to bother with customer feedback. However, monopolies are few and far between. For the rest of the organizations, which is almost all of them, competition necessitates taking customer complaints seriously—before your customers become the competition's customers.    Here are a few key moments in the discussion:   01:58  We read Christine's pickle and share our stories that commiserate her problem, because it's not an uncommon one, especially in business today. 06:00  Colin shares his last point first with Christine, which is exactly what he did in the same situation: realize that it could be that this organization might not be the best fit for her long term.    13:57  Ryan explains that empathy for fellow employees will help customer strategy champions to help them prioritize the experience agenda, which might mean making allies higher up in the organization. 19:26  We discuss Confirmation Bias and Reference Points and how they play a role in how organizations view the Voice of Customer and customer complaints (hint: they are not small ones).   24:24  We share the practical things that Christine can do in this environment to affect change and get the organization to take customer complaints seriously. 29:24  We talk about what might be the greatest customer complaint ever set to music, United Breaks Guitars.     Do you have a business pickle? Tell us about it here.   Please tell us how we are doing! Complete this short survey.    Customer Experience Information & Resources   LinkedIn recognizes Colin Shaw as one of the 'World's Top 150 Business Influencers.' As a result, he has 290,000 followers of his work. Shaw is Founder and CEO of Beyond Philosophy LLC, which helps organizations unlock growth by discovering customers' hidden, unmet needs that drive value ($). The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. Follow Colin on LinkedIn and Twitter.   Click here to learn more about Professor Ryan Hamilton of Emory University.    Why Customers Buy: As an official "Influencer" on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Click here to join the other 35,000 subscribers.      How can we help? Click here to learn more about Beyond Philosophy's Suite of Services.

Discover how customers really make decisions and what to do about it Your Customers Want Self-Service, And The Reasons Why Might Surprise You Many organizations bust their backs trying to deliver excellent Customer Service. However, it might surprise you to learn your Customers want self-service—and the reasons why might surprise you even more.  Attest is a company that does consumer research, and they've got several great reports that I've been reading. In particular, two stats from their US Food and Beverage Report from July 2021 emphasized to me how essential a topic this was. We discussed them on a recent podcast: 72% of Gen-Z prefer self-checkout options over cashiers in grocery stores 68% of shoppers want virtual try on tools for clothes and makeup Self-service has been one of the most significant trends in all business in the last two decades. So, why? What's the human thing behind it? When do people want more or less human interaction?  Self-Service Versus Full Service  The first stat above suggests a generational shift from a traditional way of doing things. It could be that younger people want to do things a new way.  Reference Points also play a role here. People who have been shopping for a while (e.g., older generation X,  Boomers, and Silent Generation) form Reference Points about what that interaction should be like. For example, if you're used to full-service checkout, anything different from that might bother you. You might feel self-checkout is extra work. However, the full-service checkout isn't as ingrained into your expectations as a younger shopper (e.g., younger Gen X, Millennials and Gen Z). So, you might have a more positive reaction to self-service than older people. For me, I would use self-service sometimes and not others. It's a tradeoff between speed and efficiency. For example, if I have a full cart of groceries at Publix, self-service would be a no-go because it would be a hassle. However, at McDonald's, I would probably use the self-ordering screens to speed up the delivery of my heart-stopping meal. In both cases, my choice to use or not use self-service has to do with how easy it is for me. Do you have a business pickle? Tell us about it here. Please tell us how we are doing! Complete this short survey.  Customer Experience Information & Resources LinkedIn recognizes Colin Shaw as one of the 'World's Top 150 Business Influencers.' As a result, he has 290,000 followers of his work. Shaw is Founder and CEO of Beyond Philosophy LLC, which helps organizations unlock growth by discovering customers' hidden, unmet needs that drive value ($). The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. Follow Colin on LinkedIn and Twitter. Click here to learn more about Professor Ryan Hamilton of Emory University.  Why Customers Buy: As an official "Influencer" on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Click here to join the other 35,000 subscribers.  How can we help? Click here to learn more about Beyond Philosophy's Suite of Services.

Reggie is a multidisciplinary designer and co-founder of Eternal. Reggie talks expanding our cultural reference points in web3, SXSW, and the notion of transcendence in a capitalistic world. Follow Reggie on Twitter (@HipCityReg) Follow Chase on Twitter (@chaserchapman) Check out Eternal at eternal.plus ‒‒‒‒‒‒‒‒‒‒‒‒‒‒‒‒‒‒‒‒‒‒‒‒‒‒‒‒‒ On the Other Side is sponsored by RabbitHole. Learn more about RabbitHole at rabbithole.gg Follow RabbitHole on Twitter at @rabbithole_gg

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I really enjoyed talking with Ryan and getting an insight into his philosophy on physiotherapy and movement in general. Ultimately, Ryan aims to bridge the gap between rehabilitation and performance. This podcast aims to find the gap between those within a performance setting and their own vulnerabilities, so I'm all about building bridges. His motivation and purpose come from the joy and satisfaction that he gets from giving a successful and new service to his clients. Additionally, Ryan and I spoke about reference points, and how we should really be measuring our success/happiness. True and long-lasting happiness doesn't come from the new car or good grades in a degree, it comes from simply giving others, and doing it consistently. Studies show that this can be as simple as a gift as little at $5 to a loved one or even a stranger. Ryan is in the business of serving people and helping them become better. We talk about this being a reference point for his own job satisfaction, rather than his yearly wage. ryan@reloadpt.com Insta: dr.ryanchow Website: https://www.reloadpt.com/ryan-chow-pt-dpt

GetDressedPodcast with cohost @prince_juice & @thecrediblesource @thechampagneroom , @fetti_ talk about complimenting your partner, fatherhood, reference points and much more. Listen as cohost drop their thoughts and opinions on various topics.

Reference points! We all have a core set of experiences that we use to contextualize all of our new and incoming experiences. In this episode we unpack why this happens and what we can do about it.  “The best predictor of a child's security of attachment is not what happened to his parents as children, but rather how his parents made sense of those childhood experiences.”  ― Daniel J. Siegel, Mindsight: The New Science of Personal TransformationAwareness. Learn what your reference points are, and recognize they're not set in stone.Understanding. Learn why those are you reference points.Acceptance. Release your "shoulds" around your reference points, and hold space for old ones to fade and new ones to emerge as you continue to return to your True North. Why don't we do this work??It's a lot of things to learn, which can make it seem daunting.It's not modeled for us, which can make it seem awkward and lonely.It requires veering from the script we were given, which can make it seem scary. The Catch-22: If you turn every moment into a self awareness/self understanding/self acceptance life lesson, you'll never get to actually USE the lessons you learn, which simply amounts to cultivating presence:  "We're doing all this work in order to remove obstacles to being present, but if we obsess over it, the work itself becomes the obstacle."  Tools for getting back into your body and cultivating presence:Go outside.Identify 5 things you can see, 4 things you can hear, 3 things you can smell, 2 things you can feel, 1 thing you can taste. With any kind of repetitive training, the act itself will yield small, measurable, direct results. But the consistency will yield large, immeasurable, indirect results. The point is to catch things you've been missing (reprogramming your reticular activating system). Then you start to catch epiphanies you've been missing as well: "We don't hear what people say; we imagine what they mean." ― Byron Katie, The Work GRATITUDES:Abby is grateful for her son, and how he teaches her at least as much as she teaches him.Ryan is grateful that his dad played his part in breaking a generational cycle of abuse.   MODEETS:Join our tribe at patreon.com/truenorth11Get life coaching from Abby at IndigoCoaching.netCatch Ryan on TikTok at @the_holistic_mysticWatch us at TinyURL.com/TrueNorth11YouTubeEmail us at hello@truenorth11.comStalk us at truenorth11.com

Recorded live at One Heart Church (Port Lincoln) on the 2nd of January, 2022 at the 10.30am service.

Ryan Hamilton is an Associate Professor of Marketing at Emory University's Goizueta Business School. He joined The Goizueta Effect Podcast to discuss the science of decision making.It's estimated that the average adult makes more than 35,000 decisions each day. They can be small like where to grab your next cup of coffee or big like who to pick for president. As individuals, how can we make better decisions for ourselves, families, and communities? As business leaders and managers, how can our understanding of the human mind and key motivators help us position our products, services, and teams for growth?Ryan's work centers on consumer psychology, pricing, branding, and effectively managing customer experiences. He has been featured in the Harvard Business Review, New York Times, Wall Street Journal, and CNN Headline News. He also cohosts the podcast – The Intuitive Customer.Why Decision Making All human behavior can be boiled down to decision making; the behaviors of customers, employees, and family are all just a series of decisions. When you model how others make decisions, that model is either informed by the science of decision making or it's not. Researchers who explore the human decision-making process are contributing to the body of knowledge around this complex topic and hoping to provide better insight so individuals can anticipate the actions of others and understand themselves better.Grounding Tenets: The 4R's of Decision Making Ryan Hamilton developed the 4Rs framework after teaching decision making to students and business executives. With so much research on decision-making and new studies constantly being published, this framework gives people a starting point to approach decision making in our own lives and in business.   Reference Points - People evaluate things by comparing them to a reference point. If you want to understand how people make decisions, you need to understand their options. These are not always direct competitors. In business, often, customers compare you to things in a completely different category.   Resources– When talking about resources with decision making, we're focused on cognitive resources – the amount of time and energy we have available to devote to a decision. In marketing, organizations often assume that customers are fully engaged, but in reality, they almost never care as much as the company. When customers are in a low-resource environment where they're distracted, overwhelmed, or just don't care, it affects how they make decisions.   Reasons - Choice justification is a huge research topic. When people generate reasons to justify their decisions to themselves or others, it changes their choices and evaluations. Some reasons might be subconscious or difficult to articulate. From a business standpoint, do companies know the reasons why people choose their products and services and are they accidentally giving people a reason not to choose them?  Replacements - Many times, people face evaluations that are too difficult for them to make. Instead of giving up, people often replace that decision with an easier one. For example, we may replace difficult questions like “Who should I vote for president?” with easier questions like “Which candidate is more likable?” These replacement evaluations guide our choices.   How Cognitive Resources Impact the Decision-Making ProcessOur minds consume fuel in the form of attention and cognitive energy. When we have a lot of fuel on hand and apply that to a decision, we make different decisions than we do when we're starved of those resources. In addition, we're all cognitive misers. When it comes to exerting mental effort, we don't want to spend it or think about things we don't have to. As human beings, we've developed a number of ways to conserve cognitive resources, for example, habits. Habitual purchases and behaviors are easier because they conserve cognitive energy. Therefore, it's important to understand how people approach decision making, not just when they're fully engaged and motivated and really want to make the best decision, but also when they're tired and distracted and looking for an easy way out.The Mental Load of COVID There's no question that, for many people, the pandemic has been cognitively exhausting. Stress, changes in routine, and multitasking/ switching between roles is cognitively depleting. We should expect to see more self-regulatory failures and less self-control when we have fewer resources. For example, many people exercised less frequently or didn't adhere to diets during the COVID pandemic because they didn't feel like they had the cognitive resources to do so and because their habits were interrupted. We've also seen an uptick in emotional regulation failures, such as unexpectedly snapping at others. Hopefully, as we come out of the pandemic and return to some semblance of normalcy, we'll start to see improvements related to our mental load.  Importance of Reference Points for Businesses The canonical example of reference points is when you have a reference price for something you buy frequently, like milk or gas. But many reference points are vague. In business, if you're trying to anticipate someone's decision making, try to figure out what reference points they're using. Marketers have some power to influence those reference points to their advantage. Sometimes, you can change a failure into a victory by doing nothing more than changing customers' expectations around it. Halo Effects: Impact on Perceived Prices and Satisfaction Levels The halo effect is the tendency for an impression created in one area to influence opinion in another area. For example, when people have a positive evaluation of one personality characteristic (“she seems really nice”), they draw additional judgments based on this one overarching evaluation (“she probably did well in school”, “she must be a good mom”.) This is true in the business world and in marketing, too. Part of what a brand does is create a halo so that consumers make more specific inferences about that offering based on the data. Ryan Hamilton's recent research shows consumer decisions are influenced not only by the prices of individual items but also by a retailer's price image, which reflects a consumer's impression of the overall price level of a retailer. Halo Effects: Impact on Satisfaction Levels Satisfaction levels can be measured in different ways, from ratings on a scale to functional magnetic resonance imaging machines. In one study, experimenters had people taste test the same wine, but were told that it was either cheap or expensive. The subjects physically experienced the wine as being better when they were told that it was more expensive; the reward centers in their brain actually lit up. Halo Effects: Impact on Individual Perception The earliest research on the halo effect focused on person-to-person perception. Stereotypes, positive and negative, are a type of halo. We form an overall evaluation of a person partially based on the class or group they belong to, then make assessments influenced by that.  Attractiveness is a characteristic that's been very well studied in psychology. The attractiveness of a person can be assessed almost instantaneously, and it influences almost all other judgments that we make about a person. Attractive people are assumed to be smarter, nicer, more successful, and happier. Negative stereotypes, however, become a huge problem to overcome.  To be fairer when engaging with people, we must take this hardwired effect into account and take steps to accommodate this bias. In general, halo effects are more pronounced when we don't have any other information from which to base our judgments. So halo effects are a mental shortcut that humans use. One solution is to get to know people better before we make evaluations around them. With more and better information, we don't need to rely on a halo. This is true in business too; when you have good price information, you don't need to rely on the price image of the retailer.   Does Hamilton's Research Influence His Behavior?  Hamilton doesn't consider himself to be a super savvy shopper, but he's more aware of the biases that influence him. There are certain biases that we can overcome just through brute force effort, if we know about them and decide that we want to do better. However, Hamilton doesn't know whether he is any less susceptible to biases as a result of his research. A lot of these biases are adaptive; from an evolutionary standpoint, they help us. The fact that we use halo effects as a mental shortcut to make things more efficient, on average, is a benefit. Occasionally, however, these mental shortcuts fail and can produce a lot of negative consequences.  To learn more about Goizueta Business School and how principled leaders are driving positive change in business and society, visit www.goizueta.emory.edu.  

“What Outperformers say to themselves is, ‘If I got through that, I can get through this. And if I did it before, I can do it again.' That hardship and struggle gives them a reservoir of motivation and confidence and empowerment.” —Scott Welle. In this solocast, I share a recent clip from a virtual keynote for project managers in Toronto. An essential characteristic to Outperform personally and professionally is the ability to adapt and thrive through pressure, change, stress and adversity, and the clip details two strategies to help you do that by using “Reference Points” and being “Defensively Pessimistic.” Show notes can be found at https://scottwelle.com/resilience. Enjoy and feel free to connect with me on LinkedIn (and to see my weekly LinkedIn Lives) at https://www.linkedin.com/in/scottwelle/ or follow me on Instagram at www.instagram.com/scottwelle/. If you find value, please share! Keep Outperforming!

Jen grew up surrounded by incredible stories of miracles. She saw first hand miraculous conversions and healings. She saw mind blowing situations of Gods intervention. She never questioned there was a God, she never wanted to leave God, she never doubted He was alive, BUT she was missing one thing, she wanted her own miracle. She wanted a reference point of miracle power in HER life. A challenge from her Pastor to pray SPECIFICALLY for what she wanted, not only resulted in the VERY SPECIFIC REFERENCE points her heart had longed for- There was a whole chapter in front of her that God knew she would need these reference points to get through!! Listen to Jen's miraculous journey and in the GOD OF MY REFERENCE POINTS

We all love to keep what is ours. As soon as we have possession of something, it becomes part of our “endowment,” a fancy word for “our stuff.” Psychologists call this the Endowment Effect, and it explains how we value things that we have, even if we got them for free. However, we also hate losing our stuff, even more that we enjoy getting new stuff. Psychologists call this Loss Aversion, and it is the overall concept that explains why your free trial might help increase your sales. Some people would rather pay for something they used to get for free than lose access to it.  In this episode, we answer a question from one of our listeners, Mohammed, who wanted to know how to convince his team to implement a free trial to increase sales. We shared our theories about why it might work and what we recommend.  Key Ideas to Improve your Customer Experience There are practical considerations that accompany implementation of a free trial to optimize your success. We discuss a few of them in the podcast: 02:41  We share the problem, which is part of our “In a Pickle” feature of the podcast where we address listeners problems with practical applications of the behavioral sciences.     04:48  We explain the Endowment Effect and how it relates to Loss Aversion.     08:10  Colin shares an example of how a return policy can make or break a “free-trial” experience.     14:01. We talk about how you can use the successes with a free trial to outweigh some of the costs of having one.     15:10  We talk about the concept of follow-on sales where bringing on new customers presents an opportunity to sell them additional goods and services.   18:41  Ryan talks about Reference Points and how it can be difficult to get some people to pay for something they used to get for free unless you make it clear that is the arrangement from the start. 22:01  We summarize our suggestions for Mohammed to convince his team to implement a free trial in his company to increase sales.    Please tell us how we are doing! Complete this short survey.  Customer Experience Information & Resources LinkedIn recognizes Colin Shaw as one of the 'World's Top 150 Business Influencers.' As a result, he has 289,000 followers of his work. Shaw is Founder and CEO of Beyond Philosophy LLC, which helps organizations unlock growth by discovering customers' hidden, unmet needs that drive value ($). The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. Follow Colin on LinkedIn and Twitter. Click here to learn more about Professor Ryan Hamilton of Emory University.  Why Customers Buy: As an official "Influencer" on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Click here to join the other 22,000 subscribers.  Experience Health Check: You already have an experience, even if you weren't deliberate about it. Our Experience Health Check can help you understand what you have today. Colin or one of our team can assess your digital or physical Customer Experience, interacting with your organization as a customer to define what is good and what needs improving. Then, they will provide a list of recommendations for critical next steps for your organization. Click here to learn more.  How can we help? Click here to learn more about Beyond Philosophy's Suite of Services.

We all love to keep what is ours. As soon as we have possession of something, it becomes part of our “endowment,” a fancy word for “our stuff.” Psychologists call this the Endowment Effect, and it explains how we value things that we have, even if we got them for free. However, we also hate losing our stuff, even more that we enjoy getting new stuff. Psychologists call this Loss Aversion, and it is the overall concept that explains why your free trial might help increase your sales. Some people would rather pay for something they used to get for free than lose access to it.  In this episode, we answer a question from one of our listeners, Mohammed, who wanted to know how to convince his team to implement a free trial to increase sales. We shared our theories about why it might work and what we recommend.  Key Ideas to Improve your Customer Experience There are practical considerations that accompany implementation of a free trial to optimize your success. We discuss a few of them in the podcast: 02:41  We share the problem, which is part of our “In a Pickle” feature of the podcast where we address listeners problems with practical applications of the behavioral sciences.     04:48  We explain the Endowment Effect and how it relates to Loss Aversion.     08:10  Colin shares an example of how a return policy can make or break a “free-trial” experience.     14:01. We talk about how you can use the successes with a free trial to outweigh some of the costs of having one.     15:10  We talk about the concept of follow-on sales where bringing on new customers presents an opportunity to sell them additional goods and services.   18:41  Ryan talks about Reference Points and how it can be difficult to get some people to pay for something they used to get for free unless you make it clear that is the arrangement from the start. 22:01  We summarize our suggestions for Mohammed to convince his team to implement a free trial in his company to increase sales.    Please tell us how we are doing! Complete this short survey.  Customer Experience Information & Resources LinkedIn recognizes Colin Shaw as one of the 'World's Top 150 Business Influencers.' As a result, he has 289,000 followers of his work. Shaw is Founder and CEO of Beyond Philosophy LLC, which helps organizations unlock growth by discovering customers' hidden, unmet needs that drive value ($). The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. Follow Colin on LinkedIn and Twitter. Click here to learn more about Professor Ryan Hamilton of Emory University.  Why Customers Buy: As an official "Influencer" on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Click here to join the other 22,000 subscribers.  Experience Health Check: You already have an experience, even if you weren't deliberate about it. Our Experience Health Check can help you understand what you have today. Colin or one of our team can assess your digital or physical Customer Experience, interacting with your organization as a customer to define what is good and what needs improving. Then, they will provide a list of recommendations for critical next steps for your organization. Click here to learn more.  How can we help? Click here to learn more about Beyond Philosophy's Suite of Services.

1 Cor 16 - Reference points are moments in our lives where things change. Our focus becomes a little more clear as the fog is lifted. As Paul closes out 1 Corinthians he covers some "housekeeping" items with the Corinthian church and sneaks...

Check out the second message in our series on Deconstruction. Pastor Ryan Miller unpacks 4 Reference Points for a health reconstruction process through Acts 15.

When it comes to your bottom line, pricing your products and services is essential. Price it too low and you can't keep the lights on. Price it to high and nobody will buy it—and you still can't keep the lights on. So how do you increase your margin (and keep the lights on)? Make sure your pricing is correct! However, pricing correctly is more challenging than it may seem at first. Most companies assume that increasing your margin is a matter of marking up your costs enough that you can make a profit. But there is more to it than that. In some cases, companies don't mark it up enough, and then they still don't make a profit.  In this episode, we explore the psychology of pricing, the difference between pricing products vs. services, and what you can do to help your customers compare your pricing to your competition, and pick your offer over theirs. Key Ideas to Improve your Customer Experience If you get the price wrong, you go out of business. So, there is a lot at stake with pricing. However, there is a lot at stake for in these decisions for customers, too, and they usually have even less information than you do. In other words, pricing is tricky, especially for services, which are not easy for people to compare.  Here are a few key moments in the pricing discussion: 02:24   We begin the discussion about the difference between products and services, and the different challenges with pricing and comparing them. 09:15   Colin shares a story about how a low price can send the wrong signals, too. 12:05   Ryan explains how Reference Points can help customer evaluate intangible items.  14:46    Colin shares and example of what Anchoring can do for your pricing, and how to pay too much for things in some cases. 16:56    Ryan explains that in some cases people will use environmental cues to make decisions when pricing is difficult to assess.  22:12   We talk about the signals that the dollar amounts in your pricing send and how prepayment can affect customers' perception of price. 27:24   We share our advice on how you can use what you have learned about the psychology of pricing to increase your margins and get your pricing correct. Please tell us how we are doing! Complete this short survey.  Customer Experience Information & Resources LinkedIn recognizes Colin Shaw as one of the 'World's Top 150 Business Influencers.' As a result, he has 289,000 followers of his work. Shaw is Founder and CEO of Beyond Philosophy LLC, which helps organizations unlock growth by discovering customers' hidden, unmet needs that drive value ($). The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. Follow Colin on Linkedin and Twitter. Click here to learn more about Professor Ryan Hamilton of Emory University.  Why Customers Buy: As an official "Influencer" on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Click here to join the other 22,000 subscribers.  Experience Health Check: You already have an experience, even if you weren't deliberate about it. Our Experience Health Check can help you understand what you have today. Colin or one of our team can assess your digital or physical Customer Experience, interacting with your organization as a customer to define what is good and what needs improving. Then, they will provide a list of recommendations for critical next steps for your organization. Click here to learn more.  How can we help? Click here to learn more about Beyond Philosophy's Suite of Services.

When it comes to your bottom line, pricing your products and services is essential. Price it too low and you can't keep the lights on. Price it to high and nobody will buy it—and you still can't keep the lights on. So how do you increase your margin (and keep the lights on)? Make sure your pricing is correct! However, pricing correctly is more challenging than it may seem at first. Most companies assume that increasing your margin is a matter of marking up your costs enough that you can make a profit. But there is more to it than that. In some cases, companies don't mark it up enough, and then they still don't make a profit.  In this episode, we explore the psychology of pricing, the difference between pricing products vs. services, and what you can do to help your customers compare your pricing to your competition, and pick your offer over theirs. Key Ideas to Improve your Customer Experience If you get the price wrong, you go out of business. So, there is a lot at stake with pricing. However, there is a lot at stake for in these decisions for customers, too, and they usually have even less information than you do. In other words, pricing is tricky, especially for services, which are not easy for people to compare.  Here are a few key moments in the pricing discussion: 02:24   We begin the discussion about the difference between products and services, and the different challenges with pricing and comparing them. 09:15   Colin shares a story about how a low price can send the wrong signals, too. 12:05   Ryan explains how Reference Points can help customer evaluate intangible items.  14:46    Colin shares and example of what Anchoring can do for your pricing, and how to pay too much for things in some cases. 16:56    Ryan explains that in some cases people will use environmental cues to make decisions when pricing is difficult to assess.  22:12   We talk about the signals that the dollar amounts in your pricing send and how prepayment can affect customers' perception of price. 27:24   We share our advice on how you can use what you have learned about the psychology of pricing to increase your margins and get your pricing correct. Please tell us how we are doing! Complete this short survey.  Customer Experience Information & Resources LinkedIn recognizes Colin Shaw as one of the 'World's Top 150 Business Influencers.' As a result, he has 289,000 followers of his work. Shaw is Founder and CEO of Beyond Philosophy LLC, which helps organizations unlock growth by discovering customers' hidden, unmet needs that drive value ($). The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. Follow Colin on Linkedin and Twitter. Click here to learn more about Professor Ryan Hamilton of Emory University.  Why Customers Buy: As an official "Influencer" on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Click here to join the other 22,000 subscribers.  Experience Health Check: You already have an experience, even if you weren't deliberate about it. Our Experience Health Check can help you understand what you have today. Colin or one of our team can assess your digital or physical Customer Experience, interacting with your organization as a customer to define what is good and what needs improving. Then, they will provide a list of recommendations for critical next steps for your organization. Click here to learn more.  How can we help? Click here to learn more about Beyond Philosophy's Suite of Services.

The post Winning Arguments, Reference Points, and Managing Expectations appeared first on Tactic.

The post Winning Arguments, Reference Points, and Managing Expectations appeared first on Tactic.

There is no doubt that the pandemic has made it very fraught to find new clients in Japan.  The new variants of the virus are much more contagious and have already overwhelmed the hospital infrastructure in Osaka, in just weeks of the numbers taking off.  Vaccines are slow to roll out and so extension after extension of lockdowns and basic fear on both sides, makes popping around for chat with the client unlikely.  We forget how much we give up in terms of reading and expressing nuanced ideas through not having access to body language.  Yes, we can see each other on screen, but it just isn't the same.   In this situation, which looks to be scheduled to last until early 2022, we have to work on new skills. We know about storytelling, word pictures and refined word selection for better communication.  Knowing about it and doing it though, are ridiculously different.  I know, because we teach this stuff.  I can explain the formulas and the methodologies and the class participants get it, but doing it is often a struggle.  Obviously practice with strong coaching is the cure.   We will be beginning our conversation with a client online and this could be a new client or more likely, a new person down at the client's company, as every April the wheel of fortune is spun and the HR department nominates who goes where.  The explanation of who we are and what we do and why you should deal with me (and by extension my firm) is a critical juncture.  Jumping straight into the product catalogue tour is dumb.  This made little sense when we were sitting knee to knee, but makes absolutely no sense when we are screens apart.   Instead, we need to get their permission to ask cogent questions, which will ultimately unveil needs.  There is a simple formula for doing this, so there is no excuse why every salesperson should not be doing this.  Firstly we need to explain who we are and what we do.  This is a great opportunity to build your firm's credibility with the client.  We shouldn't forget to weave our history into the narrative and make it personal.  This is not a history lesson on the company but a base on which to build trust and we have to make sure we are represented in this part of the storytelling.   For example, “We are global soft skills training experts and Dale Carnegie launched the company in New York in 1912.  The fact that ninety percent of the Fortune 500 companies use us, shows that the most discerning firms recognise the value we bring.  We have stood the harsh test of time globally and in Japan too, since we established operations here in 1963.  We are way beyond all of that ‘it is American so it won't work in Japan' stuff, as we have localised the content and 80% of our delivery in in Japanese.  I have been with the firm for the last eleven years and have seen the impact our training has across all industries”.   In this forty second burst we have packed the content to the gunnels with credibility statements and emotive words. This initial reference point tells the buyer we are a safe option.  “Nobody got fired for choosing Dale Carnegie Training” type of idea.    Next, we tell a story about a client.  They had a certain issue, preferably one we think might be shared by this client and we explain the solution applied and the result achieved in a very micro and brief manner.  We emphasise the pain this problem was causing for a particular decisionmaker inside the company, someone in a similar position or role to our interlocutor.  We briefly explain what we did and then we dwell on the perceived value of the solution formed from the client's point of view.  We should bring back pieces of their dialogue with us, to fully express their happiness that the problem was fixed, so that the buyer we are in front of on screen, will have confidence in our suggestions.  This is a reference point for the client that we can help them.   Finally, we say, “Maybe we could do the same for you.  I am not sure, but in order to find out, may I ask a few questions”.  And then we say nothing.  Wait until they speak – don't add, or clarify, just sit there in total silence until they give an answer.  Once we have their permission, then we can dig in and see if we have a solution for their problem.  This is a reference point that says the buyer is now willing to share a lot of confidential information with us. If we don't get a match between what we do and what they need, then no slamming of the square peg into the round hole – we get off that call and we hold another potential business discussion with another buyer.   The pandemic has made the whole art and science of selling more complex, but there are some fundamental basics we have to get right or nothing will go our way.  Business is hard to find at the moment, but never find bad business – the money won't be worth the trouble and you only tarnish your personal and professional brands.  There are plenty of clients who have problems we can help them with, so we need to be concentrating our efforts right there.

This episode is also available as a blog post: https://davidaolson.wordpress.com/2018/08/13/reference-points/

This week, Mike speaks to Jack of the Just Conversations podcast for a deep dive into the concept of good & evil, identity & more – a very abstract discussion! Part 1 of their chat starts with the “passive apocalypse” and the polarising political system in America before delving into the main conversation topic; the concept of “good & evil”. Mike & Jack discuss whether “good” or “evil” even exist, as well as the historical retelling of events that alter perception, whether or not intent can affect the “goodness” of an action, religion’s impact of the perception of evil, heaven & hell, consciousness and more! Part 2 will be out next week on this usual feed (but both parts are already out on Patreon in one full episode) – be advised on a trigger warning, as although their discussion on consciousness continues, rape is mentioned as an example during the discussion. For clarity, the rest of their conversation tackles abtract ideas, the equalisation of the universe, how the universe may have started, the causation of consciousness, the “fountain of existence”, free will & determinism, one’s self and more, so either tune in next week or pop over to Patreon to hear more! Just Conversations’ Site: https://greythoughts.info/podcast - Social Media; @JustConvoPod on both IG & Twitter and /JustConvoPod on FB. Check out Mike’s appearance on episode 4.09 of the Just Conversations podcast (out 26th September 2020) for another deep dive into conceptualising the universe, God, divinity, existence & more: http://spoti.fi/2NnHuUD Mike now has a Patreon, where there’s an exclusive new show “Afterthoughts”, unsplit full-length episodes of GCC (with part 2 of this chat already available), additional photos, access to future guest lists and more, so if you want to support the show and get more content, check it out at http://patreon.com/genuinechitchat In the previous episode of GCC; number 115, Mike spoke with Paul & Dan of the Superheroes For Dummies podcast for a 2-part discussion on comic books, comic-related TV shows, movie & games, how the Superheroes For Dummies podcast was started, as well as the community interaction that comes from it, the “entry level” & reading lists for people new to reading comics, comic book history, “comic guilt” and more! Mike & Megan also appeared on the 52 Love Podcast where they wrote & read poems to each other: http://spoti.fi/3ruHXmF Mike appeared on episode 76 Frank Burton’s Ragbag podcast: http://spoti.fi/3aLgx5e Mike & Megan were also on the Batman retrospective on 20th Century Geek, parts 1 & 2 are out where they discuss Batman ’66, the four Burtonverse Batman movies and Mask Of The Phantasm, part 3 will be out soon, check it out part 1 here: https://spoti.fi/3sTeN2m  In the two below episodes, Mike guested on shows found on the feed of Comics In Motion (along with his Star Wars show)!Ep 19 of Mandatory Marvel & DC; with Max Byrne to talk about the New 52 Batman story Death Of The Family: https://spoti.fi/3isIWka Indie Comics Spotlight, where he & Tony spoke about Mark Russell’s run of The Lone Ranger comics: https://spoti.fi/3oJsQ7Y  Mike has another show, called Star Wars: Comics In Canon – all episodes can be found on Comics In Motion’s podcast feed and episodes will be out every Saturday; episodes 0-44 are now out, 44 features the Rogue One sequel comic, 43 is about the 5 Age Of Rebellion Villains one-shots and 42 is about Doctor Aphra & the auction massacre. Previous episodes topics include the Thrawn comic adaptation, Lando comics, the Journals of Old Ben Kenobi, Count Dooku, Darth Vader, Mace Windu, Darth Vader, Doctor Aphra, The Rise Of Kylo Ren, Darth Maul, how C-3PO got his red arm & more - https://apple.co/39mut2Y Genuine Chit-Chat is also a part of the Brit Pod Scene – www.britpodscene.com Instagram – Twitter – Facebook – YouTube – Stitcher - Podbean - Spotify You can also email Mike at GenuineChitChat@outlook.com with any reviews, comments or suggestions.

Dr. Elizabeth Carter with the Virginia Board of Health Professions provides an overview of the Sanction Reference Points program, a tool used by licensing boards in Virginia to ensure fair and consistent treatment during the discipline and sanctioning process. She talks about the process to statistically analyze past case data and consult with the boards to determine factors that should be considered or should be excluded. She shares how the boards can choose to use the worksheets and points values as sanctioning guidance and discusses the benefits of the program for fairness, consistency, and defensibility of the board's decisions. She offers resources that boards can turn to if they're interested in developing this sort of tool. Transcript: html (https://www.clearhq.org/page-1860700) or PDF (http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode38_Sanction_Reference_Points_020921_ transcript.pdf)

Google mid-life and happiness and you’ll be bombarded with article after article about how our happiness dips tremendously in our 40s. Couple this with being a Gen X woman, where we’ve been brought up to believe we can have-it-all, and yet, even when we do, we are completely exhausted and not sure any of it is what you really wanted in the first place. This week’s episode is the second in the Get Happy series which is all about understanding what reference points are and how they tend to be the undercurrent of our unhappiness not just in middle age but at any age. Reference Points are the situations, statistics, data, and people with which we surround ourselves and compare ourselves to in our minds. The reference points literally change the way we view the world and alter how we feel.A reference point is something that confirms a person’s identity, feeling of sanity, and sense of stability, safety, and normalcy. Your mind, is your most important intangible reference point. It is how you interpret the physical world and make sense of it and yourself through your beliefs.Your computer, phone, home, car friends, family and other familiar things are all reference points. The way you wake, fall asleep, weather, route to work, stores, buildings anything you encounter regularly. These reference points confirm where you are and who you are.How to Manage Your Reference Points:If you’re going to use reference points, make sure they make you stretch without making you shift out of who you are. Compete with yourself. Wake up every day and decide what you can do better, how you can be better today than you were yesterday. Decide you are where you are supposed to be in your life and take it from there.Love yourself, be accepting of who you are. Pause the good. We, as humans, become bored with things. We take them for granted and get used to them. Studies show that pausing the good and taking breaks from it allows us to appreciate them more. Always comes back to gratitude. EPISODE RESOURCES: Join Our Facebook Group Just Gen x — The Resting Mind The Today Show with Hoda & Jenna The Big Leap (book)Articles + Podcasts: Get Happy: What is Happy? (podcast) How Color Can Change Your Life (article) Free Resources Get Happy! Download this FREE guide to learn how to use the PERMA model to add more happiness to your everyday life. Download it hereNew Course! Are you living a life of quiet desperation? Get out of your own way and Get Unstuck. Get Unstuck is a self-led, digital workshop where you'll learn:The who, what, and why of being stuck The emotions of transformation How to use the 8% Rule of Transformation—this is the step-by-step process we talked about on Today with Hoda and Jenna. All of this means you get the tools for true, life-long, and life-changing transformation for $29—the cost of a t-shirt! Enroll here.

Abby & Ryan revisit the topic of ADHD, and dig deeper into how it's a gift. There may be a scientific name for your neurological wiring, but that label doesn't define you. It will present challenges that neurotypical people don't face, but it also presents advantages neurotypical people don't get. You get to choose whether you see it as a blessing or a curse.Diversity is beauty. #rtaName your interiors. Admit what you want, even if it's irrational, unfair, immature, or unreasonable. ESPECIALLY if it's those things. As soon as you say it out loud, it becomes something tangible you can interact with, process, critique, and develop.You define what you are (read: what you're worth) based on what you're comparing yourself to. Here's how to navigate that:Realize that you're comparing yourselfNotice what you're comparing yourself toEvaluate why you compare yourself to those thingsInvestigate what part of your identity is wrapped up in themCultivate a self-love and self-acceptance practice to dismantle your drive to define your worth by how YOU measure up to NOT-YOU things.Plug into a tribe of people who can lovingly help you do this work.GRATITUDE:Ryan is grateful for a friend of his who has helped him manage life with ADHDAbby is grateful for 1) her friend who helped her shift her perspective around people's receptivity to the Gratitude Tree Project, and 2) the amount of buzz it's created!TIMECODES:1:45 - More ADHD15:55 - Letting someone sit in their muck23:29 - Naming Your Interiors31:09 - Reference PointsMORE DEETS:Join our tribe at patreon.com/truenorth11Get life coaching from Abby at IndigoCoaching.netGet ARC healing from Ryan at ARChealing.netFollow us on IG at @TrueNorthWithAbbyAndRyanWatch us at TinyURL.com/TrueNorth11YouTubeEmail us at hello@truenorth11.comStalk us at truenorth11.com

Talking points include getting older, apples and oranges, and Hebrews 1.5-14. SHOW NOTES FOR EPISODE 169Hebrews 1.5-14Psalm 104.4This Present DarknessThe Screwtape LettersIf you are able, we'd really appreciate it if you left a review on iTunes.Call us @ 815-277-9215 Leave us a Voice Message with your thoughts on the episode or provide an Intro or Outro to the show that we can use in future episodes. Be sure to give us your name and where you are calling from so we can give you a shout out on the show. @davidjhogue@cambrennanEmail usSUBSCRIBEIf this show has earned your interest, you can subscribe on Itunes, Google Podcasts, Spotify, or in your Podcast App of choice.

The common thread of all humanity: no one was created outside the breath of God. Even those who have not yet recognized Jesus as Lord, and their places in Him, are still my my brothers and sisters. The same Breath lives in them that lives in me.

Being Thursday, we had the meetup hosted by @callmemrmorris and @MstrJayWill. You should definitely check them out on Twitter (linked) and follow them for information on the next meetup. After listening in, I got to thinking about vulnerability. As the conversation went on, I started thinking about how the changing structures are affecting my mental health and well-being, the theme for today. Connect with me on Twitter: @mrgtutors. We'll follow each other and wonder who's leading. --- Send in a voice message: https://anchor.fm/mrgtutors/message

Moment of Gratitude: God blessing me to see 31, learning, and rainbows Topic: Reset Your Reference Points The Pour Out: 100 Things to do The Refill Plan: Take some time to practice resetting your reference points 

What was the last question someone asked you that changed the way you think today?

At the start of this new year, Dave and Reb look at the reference points in our lives that can encourage good financial decisions, but also those that don't. They tackle how we compare ourselves to our neighbours, and how that affects our financial decisions and our happiness. Looking at Proverbs 23:17, they share God's perspective and how He admonishes us not to let our hearts envy others, but instead to be zealous for the fear of the Lord. On today's show they reference a podcast called the Happiness Lab Episode 3 A Silver Lining by Dr. Laurie Santos (https://www.happinesslab.fm/). Today's show is sponsored by More Than Enough, a financial coaching company that helps bring financial hope and freedom into people's everyday lives. Go to www.morethanenough.ca for more information. Aired: January 3rd, 2020 on CHRI Radio 99.1FM in Ottawa, Canada. For questions or to schedule an appointment with a More Than Enough team member, e-mail david@morethanenough.ca or call 613-520-4157. Visit morethanenough.ca for more information. For more CHRI shows, visit chri.ca.

Today we talk about the elements of our universe - space and time. We explore why each one of these elements serve as great reference points, and why the present moment has emphasis through the construction of the universe. --- Support this podcast: https://anchor.fm/etai-shachar0/support

The first moment during an interaction with a shark offers the most information. Unfortunately, this is also the moment where many people freeze because of the sheer presence of the animal. This moment can get worse, should the shark be a species that has been misrepresented by the media. Following some rules, divided by reference points, helps to get a clear(er) idea about the present moment with the animal, independent of species.

“No matter what's happened in the past, you are enough; you wouldn't be here if you weren't.” –Bianca Diana   Humans have the tendency to focus on the past that they lose sight of what’s there before them. They wish they had done better or had done things differently, not realizing that they still can. Everybody can make the changes he or she wants; it’s just, the time to make them is not in the past. We are equipped with everything we need and this episode exhibits these abilities so we can utilize them and be able to live a life free of regrets.   Join the Shower Epiphanies Today        Expectation Therapy       Facebook       Twitter       LinkedIn       Instagram   Highlights: 01:29 Inspired at 14 07:50 The Physical Evidence of Epiphanies 16:10 Expectations and Reference Points 20:47 Live a Life Free of Regrets- 28:16 Your Next Big Goal 34:30 Leap of Heart 40:36 How to Develop Your Intuition 44:26 The Secret Code of Self-worth

In this talk, Reggie speaks to the groundlessness that we experience when situations don’t fit into the known world of ego. In such moments, strong feelings of anxiety, fear, and ambiguity might arise. Instead trying to secure territory, he encourages us to turn toward the feelings and open to the uncertainty.This talk was given in 2006 at […]

Big thanks to @Jon_MFD and @Christauff for letting me hop on the decks for a bit Thursday at Preview DC. Still riding the blissjoy from seeing James Murphy b2b with The Black Madonna at The Knockdown Center in NYC, Sneakers played an impromptu set at Preview DC the following Thursday. The gear nor music library were from the Laundry Room, so Kizmet, Inspiration, and Reference Points ruled the night. Enjoy! Mixed Live by Sneakers in the Dryer on 2019-09-19 for Preview DC at MilkBoy Arthouse in College Park, MD Tracklist to come: https://campsite.bio/sneakersinthedryer

We don't like uncertainty. It affects our lives in many ways, and especially as customers. Consider the fact that we buy insurance. We purchase peace of mind that we are covered if something unlikely (and terrible) happens. Likewise, we buy Powerball tickets in the improbable event that we will win. In other words, we are terrible at estimating the probability of unlikely events, for good or ill. This episode of The Intuitive Customer explores why that is at a psychological level and what you can do about it in your Customer Experience Design. The governing theory that presides over our collective inability to predict the likelihood of unlikely events is Prospect Theory. The brain-child of the Nobel-Prize Winning Economist Professor Daniel Kahneman and his research partner and collaborator Amos Tversky, Prospect Theory explains how we make decisions that involve risk and uncertainty. Two areas of concepts fall under Prospect Theory. The first is the Value Curve and the second is Probability Estimation. The Value Curve explains evaluating the subjective. Loss Aversion is part of the Value Curve and addresses how we hate losing more than we are happy to gain. Also, the Value Curve covers the ideas of Diminishing Marginal Returns, which is why we are sensitive to changes in the status quo, and Reference Points, which are how we usually have a standard that we use to compare two things.  Probability Estimation is our ability to think the most unlikely events are imminent. We overestimate the likelihood of good and bad things happening. For example, we might be sure we are going to be eaten by a shark or convinced we picked the winning numbers in Powerball. Probability Estimation proves that when it comes to human behavior, we are pretty terrible at predicting the future as it pertains to the extraordinary. This particular part of Prospect Theory is inextricably linked to our behavior as customers—and probably more than we think. We all worry about weird things. There is a phrase I love that applies to this concept: I have had many crises in my life, but few of them actually happened.  Managing uncertain moments in your Customer Experience design is essential. People need to know what is coming next and predict the future. It makes them feel comfortable and cared for, critical emotions for forming Customer Loyalty. Listen to the podcast in its entirety to learn more about managing customers' uncertainty for your Customer Experience.   The Intuitive Customer podcasts are designed to explain the psychological concepts behind customer behavior.   If you would like to find out from one of our CX consultants how you can implement the concepts we discussed in your organization's marketing to improve customer loyalty and retention, contact us at www.beyondphilosophy.com.   To subscribe to The Intuitive Customer and never miss a podcast, please click here.

We don't like uncertainty. It affects our lives in many ways, and especially as customers. Consider the fact that we buy insurance. We purchase peace of mind that we are covered if something unlikely (and terrible) happens. Likewise, we buy Powerball tickets in the improbable event that we will win. In other words, we are terrible at estimating the probability of unlikely events, for good or ill. This episode of The Intuitive Customer explores why that is at a psychological level and what you can do about it in your Customer Experience Design. The governing theory that presides over our collective inability to predict the likelihood of unlikely events is Prospect Theory. The brain-child of the Nobel-Prize Winning Economist Professor Daniel Kahneman and his research partner and collaborator Amos Tversky, Prospect Theory explains how we make decisions that involve risk and uncertainty. Two areas of concepts fall under Prospect Theory. The first is the Value Curve and the second is Probability Estimation. The Value Curve explains evaluating the subjective. Loss Aversion is part of the Value Curve and addresses how we hate losing more than we are happy to gain. Also, the Value Curve covers the ideas of Diminishing Marginal Returns, which is why we are sensitive to changes in the status quo, and Reference Points, which are how we usually have a standard that we use to compare two things.  Probability Estimation is our ability to think the most unlikely events are imminent. We overestimate the likelihood of good and bad things happening. For example, we might be sure we are going to be eaten by a shark or convinced we picked the winning numbers in Powerball. Probability Estimation proves that when it comes to human behavior, we are pretty terrible at predicting the future as it pertains to the extraordinary. This particular part of Prospect Theory is inextricably linked to our behavior as customers—and probably more than we think. We all worry about weird things. There is a phrase I love that applies to this concept: I have had many crises in my life, but few of them actually happened.  Managing uncertain moments in your Customer Experience design is essential. People need to know what is coming next and predict the future. It makes them feel comfortable and cared for, critical emotions for forming Customer Loyalty. Listen to the podcast in its entirety to learn more about managing customers' uncertainty for your Customer Experience.   The Intuitive Customer podcasts are designed to explain the psychological concepts behind customer behavior.   If you would like to find out from one of our CX consultants how you can implement the concepts we discussed in your organization's marketing to improve customer loyalty and retention, contact us at www.beyondphilosophy.com.   To subscribe to The Intuitive Customer and never miss a podcast, please click here.

How is this reality holding you and your business back? Listen as today's guest, Marnie Barranco, joins Simone to discuss how reference points and objectives act as limitations to creating a life and a business that is beyond this reality and how to choose something different. On today's podcast: Having reference points can limit what can show up Do something that is for you that rejuvenates you, but not from a place of avoidance Stay in the question, not conclusion How is this reality holding you back? What if your business was created beyond this reality? Links: AccessJoyofBusiness.com Marniebe.com Learn how to create your business beyond this reality. Here's to starting the journey towards a better, more successful you!

“Where are we over-owning or under-owning with our clients?”   In this week’s episode, we are dipping a toe into a discussion that is much bigger than any one podcast episode. This is a topic that we face in our businesses every day, especially as women. For many of us, there is a challenge of either over-owning or under-owning our responsibility and this has a dramatic effect on our business. We’re constantly having to balance the amount of responsibility that we take on from others and for ourselves.   “A lot of people are over-owning the things that are not their responsibility and under-owning the things that actually are”   Over-owning or under-owning leads to exhaustion and sucks the energy right out of us. It means you get less done and are focused on the wrong things instead of the right ones. When any business owner starts to take responsibility for their clients behaviour, they lose the ability to lead. Leadership requires being responsible for yourself and letting others be responsible for themselves.   “In order to be a leader, you have to be clear about what your responsibility is, and you have to be clear about what you can and can’t do”   When you over-own the responsibility of another person you automatically under-own the responsibility that you have to the other people that you serve. This can show up in work with clients, friends, family, and in your business. When you try to become all things to all people it’s impossible to not become over-extended in other areas of your life and business.   “We are denying the world our bigger, grander selves by not stepping into our circle of power and recognizing the energy that’s being wasted by over-owning things” Some Topics we talk about in this episode:   Introduction - 0:57 Over-Owning vs Under-Owning - 3:12 The Difference Between Being a Leader and a Healer - 6:27 An Example of Over and Under-Owning - 13:20 Reference Points for Responsibility - 17:32 Thoughts on Leadership - 22:46 Influencing and Circles of Power - 26:48 Systemic Over-Owning - 33:44 Wrap-up and Takeaways - 39:15 How to get involved Join the Women in the Business Arena Group on Facebook and continue the discussion starting next week! https://www.facebook.com/groups/womeninthebusinessarena Reach out to us - we’d love to hear more about where you’re at in life and business! Find out more at www.womeninthebusinessarena.com   If you liked this episode, be sure to subscribe and leave a quick review on iTunes. It would mean the world to hear your feedback and we’d love for you to help us spread the word!

Change Yourself, Change Your Business, Change the World: Do you have unhealthy habits that are sabotaging your success? Inspired by the teachings of Og Mandino (author of 'The Greatest Salesman in the World'), Dan McCormick created habitfinder.com to help people effectively measure their thoughts, create efficacious habits, and achieve their goals. Learn how you can create a free Habit Finder Profile and harness the power of intention. Next, Anik Singal was a college student with $100 and a laptop when he started his first business. He grew his company to $10,000,000 in annual sales, 90 employees, and three office locations. Anik thought he had the golden touch; then the 2008 financial crisis sent shock waves through the global economy. As his business crumbled, so did his health. Anik found himself on the brink of bankruptcy and knocking on death’s door strapped to a hospital bed in Amsterdam. “I lost track of who I was and what I wanted to build. I was chasing money the whole time - chasing it so bad that I fell out of love with what I was doing. I started to hate my life. I started to hate my business,” Anik recalls. Out of the ashes, Anik founded a new company with a love of entrepreneurship at its bedrock. Lurn, Inc. is a home for entrepreneurs who are navigating the challenges of digital publishing and marketing. Lurn gives you the tools to let your online business thrive, discover more. [00:00:00] 'Wisdom Literature' for your Reading List [00:05:03] Navigate Challenges, Embrace the Struggle [00:11:30] Principles, Habits, and Reference Points [00:18:21] From Multimillionaire to Broke and Dying [00:26:19] Trial by Fire: Rebounding After Failure [00:33:22] There's No Room for 'Renegade Cowboys'

Pastor Carter Goolsby

Have you ever thought something was impossible only to find someone close to you had achieved it? How are your reference points and life experiences holding you back from achieving the success you are looking for and are the people around you lifting you up or limiting your life experience?

Have you ever thought something was impossible only to find someone close to you had achieved it? How are your reference points and life experiences holding you back from achieving the success you are looking for and are the people around you lifting you up or limiting your life experience?

Listen in to Podcast #44 as Ken takes you through the process of understanding reference points and the 5 reference points you need to know about. Listeners can support the podcasts by clicking on the link: goo.gl/ORYax2

In this driving instructor video I teach you how to do the driving test parallel parking exercise in a toyota yaris car to the DSA standard.While the reference points are for the yaris, they should work in other vehicles as well.The most important thing to bear in mind is take your time, keep looking around and keep control of the car. if you make a mistake, keep practising until you get it right so that on the day of your test, your confidence is high.There is another driving test manuever that candidates might fail on, so the video below gives you advice on how to avoid them.Do not give the DSA examiner an excuse for failing you, be observant and keep your vehicle slow.Subscribe by email to get free driving lesson videos sent to your inbox.Add UKADI to your Feed Reader

Several recent papers argue that contracts provide reference points that affect ex post behavior. We test this hypothesis in a canonical buyer-seller relationship with renegotiation. Our paper provides causal experimental evidence that an initial contract has a highly significant and economically important impact on renegotiation behavior that goes beyond the effect of contracts on bargaining threatpoints. We compare situations in which an initial contract is renegotiated to strategically equivalent bargaining situations in which no ex ante contract was written. The ex ante contract causes sellers to ask for markups that are 45 percent lower than in strategically equivalent bargaining situations without an initial contract. Moreover, buyers are more likely to reject given markups in renegotiations than in negotiations. We do not find that these effects are stronger when the initial contract is concluded under competitive rather than monopolistic conditions.

Several recent papers argue that contracts provide reference points that affect ex post behavior. We test this hypothesis in a canonical buyer-seller relationship with renegotiation. Our paper provides causal experimental evidence that an initial contract has a highly significant and economically important impact on renegotiation behavior that goes beyond the effect of contracts on bargaining threatpoints. We compare situations in which an initial contract is renegotiated to strategically equivalent bargaining situations in which no ex ante contract was written. The ex ante contract causes sellers to ask for markups that are 45 percent lower than in strategically equivalent bargaining situations without an initial contract. Moreover, buyers are more likely to reject given markups in renegotiations than in negotiations. We do not find that these effects are stronger when the initial contract is concluded under competitive rather than monopolistic conditions.

Pastor Steve Vaggalis starts the Teaching Series "Full Armor" with the message "Reference Points"