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Whether it's a boardroom, football field, classroom, or Zoom call — how you show up sets the tone. In this episode, we're diving into what it really means to establish your presence and make an impact, no matter the setting.Here's what you'll walk away with:✅ Why presence is deeper than confidence — it's about connection✅ Real-world stories from business, sports, and education✅ How to thrive in unfamiliar territory and earn respect without needing to say a word

Are you dealing with a narcissist who constantly tries to manipulate you?

On May 6, attend our free web class to learn the proven hiring framework top contractors use to attract and retain A players during a labor shortage. Register here: https://trybta.com/CE-HIRING-M25To learn more about Breakthrough Academy, click here: https://trybta.com/EP211Chances are, you're familiar with at least one personality test. Myers Briggs, Enneagram, Personal Style Indicator (PSI) or, the focus of this episode, DISC profiles.Are these tools actually helpful? In my opinion, they have a time and place. But the truth is they're kinda useless if you don't actually apply the information you get from them.Otherwise, people just use them as an excuse to behave a certain way.That's why today's guest has become so popular in the world of small business and leadership. Thomas Erikson's bestselling book Surrounded By Idiots is less about labeling yourself and others as red, yellow, green or blue and more about bringing awareness to your behavioral tendencies to more effectively lead and interact with others.Instead of saying “I'm a red, so I can't help being brash,” the book encourages you to say “My tendency to be brash may be pushing people away—what can I do to change that?”In other words, how to stop feeling like you're surrounded by idiots just because the people around you don't act the same way you do.Episode Highlights:Get a brief overview of the DISC personality assessment and its use cases from the author of the bestselling book Surrounded by Idiots.Learn how self-awareness can help you become more effective in business and life.Understand how to use personality assessments like DISC as tool for personal growth, rather than an excuse for your behavior.Bonus: Learn how to recognize and deal with energy vampires in all areas of your life.00:00-Intro02:15-Where does "behavior" come from?04:24-Overview of the 4 DISC personality types10:28-Distribution of color profiles in society13:06-Why is this framework useful in running a business?21:26-Correlation between personality types and roles28:01-Benji's pushback on personality profiles - can they do more harm than good?37:33-What motivates the different colors?43:46-How to use knowledge of the colors to level up as a leader49:29-About energy vampires53:48-Closing advice for leaders trying to get the most out of their people

In episode 50, Tamara Kocharova welcomes Phil Rhodes, the award-winning Chief Learning Officer at Phillips 66, a Fortune 20 company renowned for its multi-billion-dollar transformations.Join us for a deep dive into culture, leadership, and the future of learning as Phil shares his extraordinary journey—from serving in the Peace Corps in Lesotho to coaching leaders through some of the most significant cultural shifts in corporate history. Discover how he balances people-first strategies with high-stakes operational demands and why democratizing learning is key to organizational success.Together we will speak about the power of storytelling in driving cultural change, building trust and accountability in teams, AI and coaching: How technology enhances (but doesn't replace) human connection, leadership development that delivers 95% retention rates, humility and ambition.Bonus: Learn about Phil's unexpected passion—rescuing plants and fostering growth both at work and in his garden! This episode is packed with actionable insights on creating inclusive, high-performance cultures. Tune in! Follow Tamara Kocharova, the podcast host and CEO at Lanes AI, on LinkedIn: linkedin.com/in/tkocharova Book a meeting to learn more about Lanes AI: lanes.ai/demo?utm_campaign=podcast-50-episode Listen all Episodes of LPTP podcast: podcasts.apple.com/us/podcast/lptl-love-people-technology-learning/id1736176315 Follow Tamara Kocharova, the podcast host and CEO at Lanes AI on LinkedIn to stay tuned for future episodes: linkedin.com/in/tkocharovaBook a meeting to learn more about Lanes AI: lanes.ai/demo

In this episode, Jay and Dan take a delightful detour from their usual business and personal development banter. Instead of talking tactics, they dive into the stories, books, and films that have genuinely changed their lives. If you're looking for a fresh dose of inspiration (and a few laughs), this one's for you.Dan's Pick: Aliens – A sci-fi classic with pulse rifles, space Marines, and a badass survivor. Sigourney Weaver's resilience and grit left a lasting impression on Dan's life and even… his dating preferences?Jay's Pick: Good Will Hunting – A masterclass in talent, self-sabotage, and the power of mentorship. Also, the only film he had on his iPad for years (not mad about it).And The Books... Key Person of Influence by Daniel PriestleySparked Dan's entrepreneurial journey. A practical guide to becoming a known and trusted figure in your niche.What to Do When It's Your Turn (and It's Always Your Turn) by Seth GodinA flight read that changed everything. This book gave Dan the mindset shift to own his gifts and go big. Beautifully designed and brutally motivating.The Ultimate Sales Machine by Chet HolmesTactical, timeless, and totally transformative for anyone wanting to master sales and business development. Bonus: Learn about the Hit List 100 strategy.Oversubscribed by Daniel PriestleyThis book flipped Jay's marketing mindset—stop chasing people and start having them queue for you. Led to his iconic "Grenade foit Eight" challenge.Psycho-Cybernetics by Dr. Maxwell MaltzA game-changer on self-image, confidence, and inner transformation. Jay's go-to recommendation for anyone dealing with self-doubt.The Shrink and The Sage by Julian Baggini & Antonia MacaroA unique read where a psychologist and philosopher answer the same life questions. Thought-provoking, stoic, and criminally underrated.

In episode 49, Tamara Kocharova sits down with Dr. Jolene Church, the Wall Street Journal bestselling author who's on a mission to spark a connection revolution in leadership.Dive into a transformative conversation about ditching the "superhero leadership" persona and embracing authentic, vulnerable leadership. Dr. Church shares her incredible journey from forensic auditor to leadership coach, revealing how changing schools 33 times shaped her understanding of human connection.We explore critical insights such as why vulnerability is a leadership superpower, overcoming imposter syndrome, the importance of deep human connections at work and how emotional intelligence drives real leadership.Bonus: Learn about her unexpected passion — riding a Harley-Davidson motorcycle!Whether you're an L&D professional, a leader, or someone passionate about workplace transformation, this episode offers game-changing perspectives on creating genuine, empowering work environments.If you believe leadership is about human connection, not superhero myths, this episode is your must-listen! Tune in now and revolutionize your leadership approach!Follow Tamara Kocharova, the podcast host and CEO at Lanes AI, on LinkedIn: linkedin.com/in/tkocharova Book a meeting to learn more about Lanes AI: lanes.ai/demo?utm_campaign=podcast-49-episode Listen all Episodes of LPTP podcast: podcasts.apple.com/us/podcast/lptl-love-people-technology-learning/id1736176315 Follow Tamara Kocharova, the podcast host and CEO at Lanes AI on LinkedIn to stay tuned for future episodes: linkedin.com/in/tkocharovaBook a meeting to learn more about Lanes AI: lanes.ai/demo

Is your business ready for a world where AI not only learns on its own—but teaches others to do the same?From top universities using AI to teach students critical thinking, to self-spawning AI agents, to a digital brain finding diamonds in Minecraft, this episode is your all-access pass to what just happened in AI—and how it affects your business today.If you think "vibe coding" sounds like a buzzword, wait till you hear about “vibe marketing,” “vibe teaching,” and the not-so-distant future of vibe-everything workplaces—where humans simply speak, and AI executes.In this AI news of Leveraging AI, you'll discover:How Anthropic's Claude is revolutionizing higher education with a Socratic AI modelWhy OpenAI's free ChatGPT Plus for students may be less strategic than it soundsWhat “vibe coding” is—and how it's already bleeding into marketing, sales, and beyondThe fastest ways to upskill in AI (and why OpenAI Academy + business-focused training both matter)OpenAI's $40B raise, its for-profit pivot deadline, and Sam Altman's next power movesThe rise of real-time AI agents and why agent orchestration is about to be your next business superpowerRobots in Amazon warehouses and Audi factories—labor shift or labor shock?AI-generated invoices for fraud? Why metadata isn't enough to stop deepfake accountingRunway's Gen-4 video tool that keeps characters consistent—Hollywood, beware.MIT and Carnegie Mellon's new findings that may break the “bigger = better” myth in AI model trainingAI finds diamonds in Minecraft. No training. No help. Just... instinct?Bonus:

This episode is packed with hot takes, science, and training wisdom.

Get a free demo of our back pain cure “Centralization Process”, by clicking here! ⁠https://bit.ly/sciatica-fix⁠Submit an application to work with us 1:1 and learn how to fix your low back! ⁠www.therehabfix.com/low-back-program⁠To view hundreds of free low back videos please follow us on instagram at @rehabfix ⁠www.instagram.com/rehabfix⁠Struggling with sciatica pain? If you're finding that stretching your hamstrings makes your pain worse, it's time to stop doing what's harming your recovery! Sciatica is a back problem, not a leg problem, and it requires the right approach to find lasting relief.In this video, Dr. Grant Elliott, expert in back pain, sciatica, and disc herniations, shares a 3-step plan to target sciatica pain at its source. These three simple exercises have helped thousands of people find fast relief without relying on ineffective treatments or risking further injury.

In this episode, we sit down with Richard Carson, consultant, author, and researcher in Organizational Change Management. As CEO & President of Carson & Associates, Richard has spent his career advising public and private organizations on change management, strategic planning, and performance improvement. With deep expertise in driving transformation, Richard shares insights from his book The Book of Change and reveals the key factors that make or break organizational change. We'll explore what change management really means, the biggest obstacles organizations face, and the essential ingredients for success. Richard also dives into lessons learned from his research, real-world examples of change initiatives—both successful and failed—and the most valuable career advice he's ever received. Contact Richard via his website Check out "The Book of Change" by Richard here Thanks for listening to the Project Management Paradise Podcast. Don't forget to subscribe, rate, and review our podcast on your favorite platform. Stay tuned for more episodes where we bring you the latest insights from industry leaders. Bonus Learn the keys to effective change management by accessing a complimentary copy at corasystems.com/changeguide

Father-son relationships are a unique bond. The father sacrifices to raise the son, and then the son sacrifices to care for his father.The Quran speaks of the strongest bond ever forged between a father and son—a legacy we are reminded of every single day of our lives: *Ibrahim and Ismail* (AS).Join us at Faith Circle, this *Thursday, January 23* at *6:45pm at Islamic College* of Brisbane as Sheikh Zohair takes us through a reflection on the legendary partnership of Prophet Ibrahim and Prophet Ismail (AS) that established our most sacred place of worship and produced a progeny that culminated in our last and final Messenger (SWAS). Through this story, we will reflect on:

Mental Wealth, Leave a New Legacy

Tip Tuesday, 2-4 Min Real Estate Tips Thinking about solar? WATCH THIS FIRST! Our experts Dana & Ryan break down the shocking truth about how different solar agreements impact your home's value.

What if you could be both rich and rested in your career? In this inspiring episode of Secrets of the Career Game, host Kendall Berg sits down with Kristin Brabant Kristin reveals why your 2025 career goals might be completely wrong and shares her journey from a "career family" mindset to designing a life around her zone of genius. Together, they unravel how ambitious professionals can maximize earnings while working less. Forget the traditional corporate ladder – this episode unlocks the unspoken rules of modern career planning, from setting boundaries with difficult bosses to mastering strategic networking. Whether you're planning a career pivot or seeking that next promotion, get ready to rethink success on your own terms. Bonus: Learn how to say "no" to your boss without burning bridges. In this episode, we explore: How do I find my zone of genius in my career? What should I include in my 2025 career goals? How can I set boundaries at work without damaging relationships? Why isn't my career progressing like a traditional ladder? How do I build a network of successful professionals? ⭐️Get our FREE Accomplishments Tracker: https://fabulous-butterfly-83716.myflodesk.com/n8yzvrtw9v  That Career Coach Want to know more about Kendal Berg, that career coach? Follow her on Instagram: @thatcareercoach_ Check out her courses on the website: https://thatcareercoach.net/ Build out the tools you need to navigate the corporate game: — Self Driven Mastermind  

Tired of spinning out every time life throws you a curveball? It's time to master the art of responding instead of reacting. In this episode, I'll break down the exact mindset shifts that allow you to navigate unpredictability with clarity, calm, and creativity. Bonus: Learn my top mindfulness techniques to pause, reset, and transform chaos into opportunity—no guru vibes required. Resources How you can help Western North Carolina → https://linktr.ee/mindfulgeek Man's Search for Meaning - https://www.goodreads.com/book/show/4069.Man_s_Search_for_Meaning Byron Katie: The Work - https://thework.com/ More BZ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Stay in The Loop⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Instagram: @thebzchannel Twitter: @thebzchannel LinkedIn: @nbzcoaching ​ Credits Production: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Shannon Kuehl⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Cover Art: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Beau Stanton⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Podcast Artist: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Amanda No⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Music by ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Micky Four

Life's too short to work for leaders who don't understand event marketing. In this episode, Matt Kleinrock, CEO of Rockway Exhibits + Events, is joined by Pablo Gonzalez to unpack the frustrating reality that many companies fail to align their event marketing with strategic goals.Matt and Pablo break down the red flags that signal your company doesn't “get” events and share what event marketers can do to shift the narrative—or recognize when it's time to move on.Here's what they cover:✅ How companies' expectations clash with their actual approach to events.✅ The three levels of misalignment: leadership goals, empty metrics, and overworked event teams.✅ Why event marketers need clarity and alignment to grow their careers.Bonus: Learn about a proven framework to help you align your event strategy with real results. Reach out to Matt or Pablo to get your hands on it!If you've ever felt stuck in execution mode or wondered if your company is the right fit, this episode is packed with actionable insights to help you take control of your event marketing career.Connect with Pablo:On his LinkedIn: https://www.linkedin.com/in/pablo-gonzalez-4333b42/  Connect with Me:On my LinkedIn: https://www.linkedin.com/in/matt-kleinrock-9613b22b/ On my Company: https://rockwayexhibits.com/

Dr. Anita Collins, who I consider the global godmother of music advocacy, has been working for six years on a simplified music advocacy method. This distilled, efficient method is now available and is designed to empower musicians and educators everywhere to confidently and effectively advocate for music education. Infuse these steps into your work to exponentially expand the life-changing impact of music and experience magnified enjoyment and reward as you work smarter, not harder. Bonus: Learn about “stealth advocacy” AND get gift ideas for the music teacher in your life (or for your own wish list!). Links and notes related to this episode can be found at https://mpetersonmusic.com/podcast/episode194 Connect with us: Newsletter: https://mpetersonmusic.com/subscribe Facebook: https://www.facebook.com/EnhanceLifeMusic/ Instagram: https://www.instagram.com/enhancelifemusic/ LinkedIn: https://www.linkedin.com/in/mpetersonpiano/ Twitter: https://twitter.com/musicenhances Sponsorship information: https://mpetersonmusic.com/podcast/sponsor Leave us a review on Podchaser.com! https://www.podchaser.com/podcasts/enhance-life-with-music-909096 In-episode promo:  JAMBAR https://jambar.com/  Sonix http://sonix.ai/invite/enhancelife100

Are messy properties worth the headache? In this episode, we're talking to Josiah Ronco about a hair-raising deal that took roughly 17 months to close. Starting with murder – just in time for Halloween, right? – and moving from probate to rights of survivorship to tracking down 8 signatures with mobile notaries across the countries and finally creating an easement for a memorial site…this property was about as nightmarish as it gets. Was it worth it? Depends on if 5-figure profit margins are your cup of tea. Certainly one of the wildest stories we've heard! We also cover Josiah's team building and how creating content is starting to play a big role in his land business. IN THIS EPISODE: Hear a truly wild property tale Learn if/when messy properties are worth the hassle Find out how Josiah has gotten himself out of the operator role and into being a business owner BONUS: Learn about mouth taping! Shownotes: Josiah@acrevault.com offers@acrevault.com

In this episode of WTH Extra! Dany and Marc discuss Dany's article in the WTH Substack, #WTH Meet the President of Iran. Amid the Israeli campaign against Hezbollah leadership, munitions, and anything a Hezbolahi has ever touched, Dany went to New York to meet with the president of Hezbollah's financier and personal trainer, Iran. Sitting in a room with an odd group of Iranian regime fanboys and some serious people, Dany noticed something interesting: The claims coming from Iran's president sound an awful lot like what we often hear on college campuses, read in major American news outlets, and see pushed by Western Middle East “experts.” What has happened to the world that Iran can play the victim and not be laughed off the stage? You know the answer to that.Read Dany's piece in What the Hell is Going On? here. Bonus: Learn more about secondary explosions in Lebanon here.

MetaSpiritual - Metaphysical Podcast-This is the third episode of our series focusing on the stumbling blocks to personal/spiritual growth including Mindfulness & Reflection, and Embrace Uncertainty. We also explore AI as a tool and the “Jan Gurr” effect. Bonus: Learn what happens when Cher says she is hungry! The post 2024-25: How to Deal with Stumbling Blocks-Part 3; Absolute Word-Beautiful first appeared on Metaphysical Romp 2 Podcast.

In this episode, we sit down with Jessica Wilson, a seasoned expert in scheduling and project management within the aerospace and defense industry. With extensive experience at leading companies like Northrop Grumman and Honeywell, Jessica specializes in Department of Defense contracts, earned value management, and integrated master schedules. Over the course of her career, she's tackled complex scheduling issues, compliance demands, and reporting challenges in the aerospace and defense space. Jessica shares how she got started in the industry and offers her perspective on how technology is transforming scheduling and earned value management. She also discusses why IPMDAR is such a hot topic and how tools and processes have changed over the past decade. Tune in to hear valuable lessons she's learned and gain insights into overcoming the unique challenges faced in this highly regulated and demanding industry. Connect with Jessica on LinkedIn Thanks for listening to the Project Management Paradise Podcast. Don't forget to subscribe, rate, and review our podcast on your favorite platform. Stay tuned for more episodes where we bring you the latest insights from industry leaders. Bonus Learn how software can combat 8 headaches keeping PMOs in the aerospace & defense sector awake at night by accessing a complimentary copy at corasystems.com/defensesoft

Whether replacing a roof, undergoing major concrete restoration, or updating your common areas, understanding construction contracts is essential to secure the best possible outcome for your repair or renovation projects. In this week's Take It To The Board podcast, host Donna DiMaggio Berger unlocks the secrets to mastering construction contracts with Steven Lesser, Shareholder and Chair of Becker's national Construction Law and Litigation Practice.Join Donna and Steve as they dissect essential elements every community association board and management professional must consider, from setting goals and financial risk assessment to navigating complex timeframes. They share expert techniques on risk mitigation, including liability disclaimers and the importance of verifying contractor credentials and demanding insurance coverage, ensuring you're well-prepared for the intricacies of your next construction project.Discover the most common mistakes boards make when signing construction contracts and learn how to avoid them. Donna and Steve walk you through real-life cautionary tales of unlicensed contractors and highlight the necessity of thorough contracts to ward off potential legal and financial pitfalls. With insights into Chapter 558 of Florida law and similar statutes, they empower you with the knowledge to handle the right-to-cure process before escalating to legal action.From the importance of due diligence to the nuances of termination provisions, this episode covers it all. Learn how to effectively manage the scope of work, payment schedules, and insurance limits to prevent costly errors. Steven's wisdom extends to dispute resolution strategies, weighing the benefits of arbitration, mediation, and litigation. Whether you're a seasoned professional or a newcomer to the field, this conversation equips you with invaluable tips to navigate and triumph in the world of construction projects.Conversation Highlights Include:Common issues boards overlook during the initial due diligence phase of large construction projectsProblems that can arise when the scope of work is ambiguous“Change orders” and why they are a common source of disputes in construction contractsHow boards can protect themselves from excessive or unjustified change ordersRisks surrounding payment terms and payment schedules in construction contractsThe importance of timelines, payment and performance bonds and having an effective Owner's RepresentativeWarranties and guarantees boards should require in their construction contractsEffective dispute resolution mechanisms BONUS: Learn the #1 mistake boards can easily avoid when signing construction contractsRelated Links:Podcast: Everything You Need to Know About Concrete Restoration Projects with Alessandra Bianchini, of Carousel Development and Restoration Inc.Article: Becker Named a Top 25 Construction Law Firm by Construction Executive Magazine 2024Online Class: Condo Construction Defects 101

In this episode, we sit down with Carol Cone, a trailblazer in the purpose movement with over 35 years of experience. Carol currently leads Carol Cone ON PURPOSE (CCOP), dedicated to advancing purpose strategies for corporations, brands, nonprofits, and professionals worldwide. She shares insights from her journey, starting with the founding of Cone Inc., the first and largest social impact agency, through her leadership roles at Omnicom and Edelman, to establishing CCOP and the Purpose Collaborative, a global network of purpose-driven firms. Carol discusses how she became an expert in corporate culture and leadership, emphasizing the importance of a company's purpose and how to approach it effectively. Join us as Carol reveals the secrets of good corporate leadership, traits to be wary of in leaders, and how transparency afforded by the internet has transformed the work environment. She also explains the importance of viewing suppliers as partners and shares the most valuable piece of advice she has received in her career, offering listeners actionable insights to apply in their own professional journeys. Connect with Carol on LinkedIn Listen to the Purpose 360 podcast  Thanks for listening to the Project Management Paradise Podcast. Don't forget to subscribe, rate, and review our podcast on your favorite platform. Stay tuned for more episodes where we bring you the latest insights from industry leaders. Bonus Learn the keys to effective change management by accessing a complimentary copy at corasystems.com/changeguide  

In this episode, we explore the fascinating career of Steve Kershaw, the Global Government Defense Leader for PwC. Steve shares his unique journey from serving as a submariner in the Royal Navy for 21 years to leading global defence strategies at PwC. He provides captivating insights into life in a submarine, including how submariners maintain physical fitness and the critical importance of controlling noise. These experiences have significantly influenced his meticulous approach to program management in the aerospace and defense (A&D) sector. Steve discusses the substantial changes in programme management over the past 15-20 years, emphasizing the impact of digitization. He addresses the challenges of digitizing program development and the strategies to overcome them, highlighting the importance of ROI in transformation programs and how benefits are measured. Steve also explains the tangible advantages PwC has gained through using Cora's platform for program management. Looking ahead, he predicts significant technological advancements and transformative changes in the A&D sector. Additionally, Steve reflects on the most valuable career advice he has received, offering practical wisdom that has guided his professional journey. This episode is packed with expert insights and thought-provoking reflections on the past, present, and future of program management and digitization in the defense sector. Connect with Steve Kershaw on LinkedIn Thanks for listening to the Project Management Paradise Podcast. Don't forget to subscribe, rate, and review our podcast on your favorite platform. Stay tuned for more episodes where we bring you the latest insights from industry leaders. Bonus Learn how software can combat 8 headaches keeping PMOs in the aerospace & defense sector awake at night by accessing a complimentary copy at corasystems.com/defensesoft 

Radiant Heat vs.Convective Heat for Smokers & Grills: The Ultimate Guide

In our ninth episode of the Leadership for a Better Arizona podcast, Gina Roberts (Scottsdale, 2019) chronicles her public service journey from local government to leading the Arizona Citizens Clean Elections Commission. She discusses the importance of voter education and how that led to an unprecedented partnership this year with the Arizona Media Association to stream candidate debates to every corner of the state. Bonus: Learn which Hogwarts house she'd most like to be assigned to.

RETRO This week Shauna and Dan travel to Gettysburg to explore Civil War slang. They Acknowledge the Corn after they try to come the gum game, all while staying fit as a fiddle so they can see the elephant. BONUS: Learn how hardtack was like twinkies! #BunnyTrails Originally Aired August 7, 2019 Copyright 2024 All Rights Reserved

Struggling with weight, bullying, and an eating disorder? You're not alone. ️ Join Justin Roethlingshoefer's powerful journey in episode as he shares his story of overcoming adversity and finding self-acceptance.Here's what you'll discover:From "Fat Kid" to Anorexia: Breaking free from negative self-image and control.Precancerous Scare: The wake-up call that led Justin to re-evaluate his life.Healing & Purpose: How Justin found his true calling and achieved his goals.Turning Challenges into Growth: Learn to see struggles as stepping stones to transformation.Discover Your Purpose: Justin's tips to help YOU find meaning and fulfillment.Feeling lost, unfulfilled, or stuck in a cycle of negativity?  This video will inspire you to break free, embrace self-love, and find your own path to purpose.Bonus: Learn about Justin's system to achieve your goals and live a life you love.Share this episode with anyone struggling with self-doubt, body image, or life's challenges!Let's connect: Instagram: https://www.instagram.com/justinroeth/ LinkedIn: //www.linkedin.com/in/justin-roethlingshoefer-ms-7252a766/ Own It Success is different so own your different!

Our guest: Maggie Ortiz, RN, MSNCEO Advocates for Nurses Ever feel like the nursing license you worked so hard for hangs by a thread? You're not alone. Board of Nursing investigations and disciplinary actions can feel overwhelming, with due process sometimes seeming like a distant hope. In this episode, we sit down with Maggie Ortiz, the fearless leader of Advocates for Nurses, to unpack the realities of navigating Board of Nursing complaints. You'll hear firsthand how: - Misunderstandings and procedural errors can jeopardize your career. - Lack of awareness of your rights can put you at a disadvantage. - Seeking professional help too late can limit your options and defense. We'll break down the essential steps to take when facing a complaint, including: - Understanding your legal rights as a licensed healthcare professional. - Building a strong support network with experienced advocates and advisors. - Navigating the investigation process with confidence and clarity. This episode is your essential guide to protecting your license and livelihood. Tune in for practical advice, empowering stories, and crucial insights on safeguarding your career from the uncertainties of Board of Nursing actions. Bonus: Learn about Advocates for Nurses, a resource dedicated to empowering nurses and securing fair treatment within the healthcare system. For more information on Drug Diversion mitigation and resources, visit: https://www.rxpert.solutions/#drugdiversion #hospitalpharmacy #opioidcrisis #hospitalworker Facebook: https://www.facebook.com/rxpertsolutions/ X: https://twitter.com/rxpertsolutions Linkedin: https://www.linkedin.com/company/rxpertsolutions Spotify: https://open.spotify.com/show/6UwSCi8kBvVVXOBzzBHFP0

In this episode of the Dethroning Your Inner Critic Podcast, Joanna Kleinman challenges the idea that confidence is just about external achievements and proposes a deeper, more universal truth: everyone experiences self-doubt and insecurity, but true confidence arises from connecting with your authentic self, free from the ego's limitations. The host argues that our automatic mind, the "IC," creates false identities and attachments that hinder us. Letting go of these and connecting with our "Authentic Self" (AS) fosters natural confidence. True purpose, instead of being something you need to figure out, emerges from aligning with the flow of the universe and bringing consciousness into the world through your own actions. Reflection Questions: How does your "IC" manifest in your life? What are some triggers for your self-doubt? How can you connect more deeply with your "AS"? What practices or activities help you feel authentic? What does "bringing consciousness into the world" mean to you? How can you contribute your unique light?   Bonus: Learn more and register for the "Building Confidence From Within" masterclass starting March 11th, 2024: https://dethroningyourinnercritic.com/buildingconfidencefromwithin   Are you ready to find out which Inner Critic Is Ruling Your Mind? Take the FREE Inner Critic Assessment now to Identify the patterns that keep you stuck professionally and personally.

This episode tackles the dreaded "weaknesses" question in job interviews, often seen as tricky and nerve-wracking. But fear not! Host and recruitment expert demystifies it, showing you how to turn it into a strength. Key points: Mistakes to avoid: Claiming perfection, taking too long to answer, not having weaknesses prepared. 3 winning response styles: Weakness you're actively improving: Shows self-awareness and growth. Minor weakness unrelated to the job: Highlights honesty without impacting suitability. Lighthearted, relatable weakness: Breaks tension and showcases personality. Remember: Display self-realization, self-awareness, humility, and discipline. Bonus: Learn the "hidden dangers" of this question and how to navigate them. Outcome: Answer the "weaknesses" question confidently and leave a positive impression. Stand out as a candidate who learns, grows, and strives for improvement. Tune in next time: Discover how to ace the "top three strengths" question with a bonus tip recruiters will love. Don't miss out! Listen to "The Job Interview Experience" and gain the edge in your next interview. Brought to you by Kickresume - a fantastic resume creation tool that I personally use and recommend: https://www.kickresume.com/en/?utm_source=podcast&utm_medium=podcast&utm_campaign=thejobinterviewexperiencepodcast_jan_24&utm_id=thejobinterviewexperiencepodcast_jan_24   1-on-1 Interview Coaching with Me. Take Control of Your Career! https://www.jobinterviewexperience.com/coaching    

This episode dives into understanding and supporting students who experience math difficulties. Join Jenny Ponzuric, a seasoned school psychologist, as she delves into: The importance of clear communication: Discussing how to interpret terms like "dyscalculia" and ensure alignment with parents, teachers, and school districts. Conducting thorough evaluations: Highlighting the need for comprehensive assessments beyond standardized tests to identify the root of math difficulties. Understanding individual needs: Exploring the role of executive functioning skills and how they can impact math performance. Writing parent-friendly reports: Tips for effectively communicating assessment findings and recommendations to parents in a clear and understandable way. Preparing for IEP meetings: Strategies for confidently addressing questions and concerns about dyscalculia during meetings with parents and educators. Key Takeaways: Effective communication and collaboration are crucial when supporting students with dyscalculia. Thorough evaluations that go beyond standardized tests are essential for accurate diagnosis and intervention. Understanding individual learning styles and needs is key to providing effective support. Clear and concise communication with parents empowers them to advocate for their children. Bonus: Learn more about Jenny's upcoming live training series: https://jennyponzuric.com/live-training/ Visit her website at https://jennyponzuric.com/live-training/ for more information and registration details. Share this episode with parents, educators, and anyone interested in learning more about dyscalculia. Additional Resources: National Center for Learning Disabilities: https://www.ncld.org/: https://www.ncld.org/ Learning Disabilities Association of America: https://www.ldaamerica.org/: https://www.ldaamerica.org/ Understood: https://www.understood.org/: https://www.understood.org/ - Subscribe now and join our community of dedicated School Psychologists committed to creating inclusive, supportive, and empowering school environments for every child. Let's embark on this journey of professional growth and student-centered advocacy together! Follow us on social media for updates, behind-the-scenes content, and more: Instagram: @jennyponzuric

Hey, Unboxers! Let's discover practical ways to prepare for the Holy Mass. In today's episode, we geek out with Joby Provido, a Catholic writer and speaker. Bonus: Learn everything you need to know about indulgences at Indulgence Cooperative. Start here to learn how to properly read the Bible as a Catholic. Download your free starter guide on apologetics and evangelization now: https://www.unboxingcatholicism.com/starterguide Follow also The Jay Aruga Podcast, the first and only Catholic podcast in the Philippines that unboxes conservative values. Please check Daxx F. Bondoc's I Thirst Mercy ministry and consider supporting his advocacy in helping the poorest of the poor in Antipolo. Do you struggle in praying and sleeping?  Don't count the sheep. Talk to the Shepherd.  Download Hallow today – it's free. Hallow is the world's #1 Catholic Prayer and Meditation app where you can unbox 5,000+ prayers, reflections, and bible content read by Jonathan Roumie, Bishop Barron, Fr. Mike Schmitz. Links to Social Media Pages:  Facebook: https://facebook.com/unboxingcatholicism Instagram: https://www.instagram.com/unboxingcatholicism Tiktok: @UnboxingCatholicism --- Send in a voice message: https://podcasters.spotify.com/pod/show/unboxingcatholicism/message

Is your workplace just going through the motions? Tired of the endless stream of leadership books and "happy at work" platitudes that never seem to make a difference? This podcast cuts through the noise and gets to the heart of what truly creates thriving, engaged workplaces.Join Denise Cooper and Robyn Garrett, seasoned experts in workplace dynamics, as they peel back the layers and reveal the hidden culprits behind employee discontent. From leadership gaps to outdated learning styles, they delve into the real challenges holding companies back. But this isn't just a problem diagnosis; it's a practical toolkit for building a better future.Discover how to:Foster empathy and psychological safety for stronger, more connected teams.Navigate generational differences in work expectations.Set clear boundaries and build trust through effective communication.Identify your personal values and make purposeful choices at work.Master the skill of empathy and connect with colleagues on a deeper level.This is a no-nonsense conversation about real-world solutions for creating workplaces where people not only work, but thrive. Get ready to rethink everything you thought you knew about employee happiness and discover the power of leadership that truly inspires.Bonus: Learn more about Robyn's book "Happy at Work" and find resources to continue your journey towards a better work life.Robyn L Garrett is CEO of Beamably and a top TikTok expert on leadership, known by millions for witty insights and practical, modern strategies. She is the author of Happy at Work: How to Create a Happy, Engaging Workplace for Today's (and Tomorrow's!) Workforce and Be True to Yourself: The Personal Values Workbook. After many years as a startup executive, Robyn became tired of working with “leaders” who continuously put profits before people. She wanted to guide a new generation of leaders, teaching them to bring a “beam” of light into the lives of others. Now, she is building tools and technology to further this mission. NPR, Harvard Business Review, The Wall Street Journal, The Hill, and numerous podcasts and other media outlets have featured Robyn. Learn more at www.robynlgarrett.com

In this episode of the Project Management Paradise podcast, host Aaron Murphy is joined by Neal Frick, a leadership guru and author, to explore the topic of empathetic leadership. Neil shares insights into the definition of empathetic leadership, common misconceptions, and the keys to successful implementation. He emphasizes transparency, trust, active listening, and logical decision-making as crucial elements. Neil also discusses the return on investment (ROI) of empathetic leadership, highlighting its impact on effort, productivity, and customer relations. Key Highlights: ●      00:23 - Introduction to Neal Frick and Empathy in leadership ●      00:57 - Neal's Background and Journey to Empathy to Leadership ●      02:33 - Empathetic Leadership ●      07:50 - Trust and Listening in Empathetic Leadership ●      08:14 - Empathy and Sympathy, Underlining the Need for Setting Boundaries ●      09:23 - Emotional Connections Affected Decision-Making ●      10:13 - Explores Return on Investment (ROI) in Empathetic Leadership ●      11:10 - Empathetic Leadership Boosts Effort and Productivity ●      11:50 - Empathetic Leadership on Customer Satisfaction, Marketing, and Sales ●      12:47 - ROI to the Keys of Success: Trust and Listening ●      15:22 - Field of Empathetic Leadership   Learn More About Neal Frick here   Bonus Learn the keys to effective “change management” by accessing a complimentary copy at corasystems.com/changeguide

Our latest guest, Divesh Sareen, embodies the spirit of hard work, achievement, and greatness. What's Inside the Episode:

In this episode, we're joined by Lauren C. Ayers, whose most recent role has been as a director of program analysis and business transformation for the deputy assistant secretary of the U.S. Navy.   Lauren shares her experiences and learnings for successful change transformation, in particular in the area of acquisition and procurement.      Key Highlights:  Introduction to Lauren C. Ayers and business transformation in mega projects  Strategic advice for efficient procurement and maintenance of military hardware   How best to work in a team environment   Skills for negotiating, contract management and future planning  How to navigate DCMA and GovCon processes   Tips for how to effectively communicate with multiple stakeholders    Bonus Learn how software can combat 8 headaches keeping PMOs in the aerospace & defense sector awake at night by accessing a complimentary copy at corasystems.com/defensesoft 

The number one cause of teacher burnout is failure to set healthy boundaries. As educators, we love to please; we view ourselves as "helpers," and saying "no" doesn't come easily. 

This episode of The Project Management Paradise Podcast is the part of a unique limited series called "Unlocking Project Success with Professor John McGrath”. In this episode, we're joined by Hardeep Kaur, a Global Director – Operational Excellence, Strategy, Transformation, Change Management and Communications, at Merck, with over 25 years' experience in Pharmaceutical Operations and General Management.  Hardeep shares her experience and advice for successful change and transformation, in particular in the area of strategy execution.   Key Highlights:  Introduction to Hardeep Kaur and change management  The difference between change and transformation  Misconceptions about the role of the project sponsor and their importance to project success   Tips for improving stakeholder communication  3 lessons learned for successful execution of change  Agility and how to make your organization change ready  Connect with Hardeep on LinkedIn here Bonus Learn the keys to effective “digital transformation” by accessing a complimentary guidebook at corasystems.com/transformationguide   

How do we avoid the constant temptation to grumble and gripe, especially as we get closer to Thanksgiving?Pastor Mike and Amber Albee Swenson give us a preview of November's TV message series, "Choose Gratitude Over Grumbling." Listen and learn how we can keep our perspective of God in the right place, how to prove that we're not just using God, and be reminded that God has marked us as his. Bonus: Learn how Pastor Mike is the mean group leader in his small group, how Amber forgot the most important word that starts with "J", and their go-to to get out of the grumble cycle! "Choose Gratitude Over Grumbling" kicks off this Sunday, November 12.Get your copy of "Closer to God Each Day," our new 365-day devotional, with your financial gift to the ministry: timeofgrace.org  If you enjoy this podcast and make it a regular part of your day, would you consider helping us with your regular support? We can't do any of this without you! Consider becoming a regular supporter with our Grace Partners program! https://timeofgrace.org/gracepartnerpodcast

In this episode of The Brainy Business podcast, you'll hear a fascinating conversation between host Melina Palmer and guest David McRaney. They delve into the power of perception and how our minds construct reality. David shares his journey of discovering the topic of perception while researching for his book. The discussion explores how our prior experiences and brain processes influence our perception, and how our perception can vary greatly based on individual differences. By understanding the power of perception, you'll gain valuable insights that can enhance your content creation and improve your understanding of how we construct our reality. So, join Melina and David on this thought-provoking episode to expand your knowledge and gain a new perspective on perception. In this episode: Discover the science behind psychology and behavior change. Explore the power of perception and how our minds construct reality, revealing the impact it has on our thoughts, feelings, and actions. Understand the intricacies of belief change and gain practical strategies for effectively changing minds and transforming perspectives. Bonus: Learn expert tips for conducting interviews and securing interesting guests to keep your podcast episodes compelling and informative. Show Notes: 00:00:00 - Introduction, Melina Palmer introduces this episode, featuring a conversation with David McRaney about his book "How Minds Change." She explains that the book explores the psychology of changing minds and discusses why she chose to feature this episode. 00:02:32 - David McRaney's Background, David shares his background, from owning businesses to working in journalism and local television. He talks about starting his blog, You Are Not So Smart, which led to a book deal and a successful podcast. He mentions his interest in biases, fallacies, and critical thinking. 00:05:00 - Overview of How Minds Change, David introduces his book, How Minds Change, which explores the psychology of changing opinions, persuasion, and social change. He discusses his fascination with understanding conspiratorial thinking, resistance to change, and misinformation. 00:07:59 - Advice for Discerning Pursuits, David advises against jumping into trends and suggests pursuing topics that spark a deep curiosity and obsession. He recommends exploring areas that you want to share with others and that drive you to learn more. 00:10:53 - Importance of Following an Obsession, David emphasizes the importance of following an obsession and delving deep into a topic of interest. He shares his personal experience with his blog, You Are Not So Smart, and how his curiosity led to the success of his book and podcast. 00:14:02 - The Importance of Enthusiasm and Passion in Podcasts, David discusses how he can quickly tell if a podcast is just following an algorithm, and emphasizes the importance of infectious enthusiasm and passion in keeping listeners engaged. 00:14:30 - The Need for Genuine Interest in Writing a Book, David's agent stresses the importance of genuine passion and commitment when pitching book ideas, and he agrees that he prefers to embark on a book project without all the answers, allowing the authoritative voice to emerge naturally. 00:15:17 - McRaney's Approach to Writing a Book, As a journalist, David believes that his books are better when his authoritative voice develops throughout the project, taking readers on a journey of discovery and learning alongside him. 00:18:04 - Behavioral Baking and Connecting with the Audience, David shares his experience with introducing a cookie segment on his podcast, where he would bake cookies and share them with his audience. While some loved it, others were not as enthusiastic, leading David to retire the segment after 100 episodes. Melina discusses his concept of "Behavioral Baking" and how it ties into her podcast. 00:28:08 - The Power of Networking, David shares his experience of reaching out to experts at NYU and how it led to valuable connections and collaborations for his podcast and book projects. 00:29:33 - The Fascination with the Dress, David discusses the viral phenomenon of "the dress," an image that appeared on the internet and sparked intense debate over its colors. He explains how this event became a touchstone for understanding disagreements and perception. 00:31:35 - The Importance of Curiosity, David emphasizes the importance of curiosity and asking questions when networking and conducting interviews. He shares advice from a seasoned journalist on always coming back with multiple story ideas to avoid writer's block. 00:32:45 - The Dress Phenomenon Explained, McRaney delves into the psychology and neuroscience behind the dress illusion. He explains how the brain processes overexposed images and how this can lead to different color perceptions. He references the strawberries illusion as another example. 00:43:09 - Going Beyond Right and Wrong, Engaging in arguments over who is right and who is wrong prevents deeper conversations about why people hold different interpretations. This applies to various disagreements and limits our understanding of ourselves and others. 00:45:25 - The Croc Experiment, The croc experiment demonstrated the surf pad concept by showing that people's prior experiences influenced how they perceived the color of crocs and socks under different lighting conditions. This bizarre experiment highlights the complexity of perception and how it varies among individuals. 00:49:36 - Minds Changing on Same-Sex Marriage, The shift in attitudes towards same-sex marriage challenged the notion that people can't change their minds. Understanding what happens in a person's brain when they no longer agree with their past beliefs became the focus of investigation. 00:51:28 - How to Change Minds, Changing minds requires moving away from a confrontational approach and towards compassionate listening. Brute-forcing facts on others doesn't work; instead, engaging in non-judgmental conversations that allow for understanding can lead to effective persuasion. 00:55:43 - Conclusion, Melina's top insights from the conversation. What stuck with you while listening to the episode? What are you going to try? Come share it with Melina on social media -- you'll find her as @thebrainybiz everywhere and as Melina Palmer on LinkedIn. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show.  I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Connect with David: DAVID'S WEBSITE DAVID ON TWITTER DAVID ON LINKEDIN Learn and Support The Brainy Business: Check out and get your copies of Melina's Books.  Get the Books Mentioned on (or related to) this Episode: How Minds Change, by David McRaney You Are Not So Smart, by David McRaney You Are Now Less Dumb, by David McRaney What Your Employees Need and Can't Tell You, by Melina Palmer Look, by Christian Madsbjerg Top Recommended Next Episode: Confirmation Bias (ep 260) Already Heard That One? Try These:  Robert Cialdini and the (Now!) 7 Principles of Persuasion (ep 312) Influence Is Your Superpower with Yale's Dr. Zoe Chance (ep 189) A More Beautiful Question with Warren Berger (episode 200) Indistractible, with Nir Eyal (ep 290) Survivorship Bias (ep 110) Focusing Illusion (ep 330) Priming (ep 252) What is Behavioral Baking? (episode 155) Partitioning (ep 252) You Have More Influence Than You Think with Vanessa Bohns (ep 318) The Power of Us with Dr. Dominic Packer (ep 304) Reciprocity (ep 238) Sense Of Smell (ep 298) Sense of Sight (ep 24) Look, with Christian Madsbjerg (ep 325) A More Just Future, with Dolly Chugh (ep 247) Negativity Bias (ep 223) The Dunning Kruger Effect (ep 266) Both/And Thinking, with Wendy Smith (ep 261) Other Important Links:  Brainy Bites - Melina's LinkedIn Newsletter You Are Not So Smart Website The Dress Strawberry Illusion

In this episode, we're joined by Pamela Ann Sinclair, a training specialist for Cora Systems and change management expert, who shares her expertise in change management preparation. Pamela discusses her journey into the world of change management, highlighting its increasing relevance in project management over the past decade. She emphasizes the pivotal role of change management in successful project execution and provides a practical checklist of industry best-practices to ensure smooth transitions. Pamela also explores common pitfalls in change management based on her extensive experience, offering insights on how to avoid them. Connect with Pamela on LinkedIn here Bonus Learn the keys to effective change management by accessing a complimentary copy at www.corasystems.com/changeguide

In today's podcast, we talk to Miguel Leal, who is widely regarded as the “Godfather of Mexican Cheese” in the United States. Miguel tells us how he moved to the U.S. from Mexico when he was a teen for an apprenticeship at a Wisconsin cheese factory. Although he didn't know the language, had no money, and had little education with a learning disability, his hard work and determination pushed him through the tough times and led him to build—and eventually sell—a very successful business. “I took the opportunity, and I took it seriously. And I pushed because it was a lot of work. And sometimes I really didn't have money, and I didn't have credit,” he said. “I had to figure it out without going to school. And I didn't have anybody to advise me. I was alone. You have to pay attention and be even more aggressive.” The main topics of today's episode will be Miguel's words of wisdom for entrepreneurs when they are struggling to get a business going and advice for those who have a hard time with traditional learning. We will also talk about how, often, the smartest person in the room is the quietest person in the room. BONUS: Learn the difference between Mexican cheese and American cheese. Connect with Miguel: https://www.linkedin.com/in/miguel-leal-240676280/ Recorded on 8/31/23

If you're looking for inspiration and motivation in your life, Natalie Riede can help. She's a Transformational Life Coach, Master NLP Practitioner, Master Clinical Hypnotherapist, Stage IV Cancer survivor and busy mum to a rambunctious toddler and a newborn.Natalie's powerful, impactful story will fill you with appreciation, perspective, and renewed strength. With a heart full of passion, a mind full of training, and wisdom well beyond her years, Natalie shares several gems of insight and tips that can lift your soul to soaring heights. Bonus: Learn about Natalie's coaching journey and how she empowers herself to chase after her dreams. Her joy and excitement are contagious! Don't forget to subscribe & leave a review!Topics: Surviving colon cancer The power of the human spirit Holistic healing Reframing the way you talk, think, and see yourself How to live life to the fullest Advocating for yourself Imposter syndrome The power of a results focused mindset When doctors don't care Getting pregnant when you're told you can't Having a baby during the Pandemic The need for community connections Overcoming perfectionism & internal pressure How perspective changes with baby #2 Filling your cup to the level of abundance and joy Self-care isn't selfish, it's "self-full" Tips for finding pockets of peace in your life Planning ahead for a nurturing morning routine The power of affirmations + tips for using them Affirmation ideas How your brain responds to affirmations Quieting your negative internal voice The power of gratitude How to wake up & meet your needs (before you're forced to) Being a model for your children The dangers of people pleasing & not setting boundaries Mindfulness tips The benefits of mindfulness & peace Reaching your dreams through visualizing Running a business as a mother, without trying to hustleResources mentioned: The Top 5 Regrets of the Dying by Bonnie Ware The Cancer Recovery Workbook (free resource) The Healing Garden (free resource, scroll down the page)Find Natalie Riede: Website Facebook Instagram TiktokMeredith's resources:websiteFree Call for parentsFree call for interested students and sleep coaches/consultants. Learn about Meredith's coach training program + mentoring/business coaching: The Baby-Centered Sleep MastermindTake the Sleep Temperament Quiz: Babies ToddlersQuiz: Are you thinking of becoming a coach? Find out which coaching job is right for you!

This week, in Part I of a two-part series, Donna DiMaggio Berger and guest Marcia Narine Weldon, Harvard Law School graduate and University of Miami School of Law professor, explore the intricate intersection of corporate responsibility, consumer rights, and the increasing influence of ESG (Environmental, Social, and Governance) factors in today's dynamic business world. In this thought-provoking discussion, they address the challenges and pressures faced by community association lawyers, volunteer board members, and management professionals in an increasingly divisive environment.Delving into the sphere of corporate activism, Donna and Marcia examine how companies adeptly navigate legal obligations and shed light on the often-overlooked impact of Corporate Social Responsibility (CSR). Furthermore, they critically assess the role of government in shaping business regulations and its significant effects on consumer rights. The conversation becomes even more fascinating as they navigate the delicate balance of corporate responsibility within private residential communities, emphasizing the paramount importance of transparency and active member involvement in decision-making processes.In addition to corporate matters, they thoughtfully explore the concept of resilience, the transformative power of grit, and the intriguing possibility of birth order's influence on individual success. Leveraging their personal experiences, Donna shares insightful perspectives on how stepping out of comfort zones aids in cultivating grit and building resilience. They also delve into whether generational differences may impact resilience. This engaging discussion is essential listening for those intrigued by human rights, corporate responsibility, and personal resilience.Don't miss out on this captivating and informative dialogue that offers invaluable insights for professionals and individuals interested in navigating the complexities of today's business landscape while upholding ethical principles and fostering personal growth.Conversation highlights include:What are ‘human rights' and how to properly use the term.When companies fail to uphold high standards, what actions can consumers take?How should volunteer boards navigate corporate governance in private residential communities?Is it true that negative thoughts and stress don't necessarily indicate unhappiness or poor health?How negative thought behaviors can be detrimental to a person's mental health.What strategies can be employed to effectively challenge negative thoughts?Does the legal profession attract unhappy individuals, or does it contribute to their unhappiness?Does the competitive nature of law firm environments contribute to mental health challenges?How can attorneys avoid absorbing the toxicity of their clients?How to establish more reasonable expectations regarding the attorney-client relationship?What are the different impacts of anxiety, stress, and depression?What are some healthy ways to increase dopamine and serotonin levels?BONUS: Learn whether loyalty in the attorney-client relationship exists and what to do when it disappears

If something is "good" is that good enough? Who decides? In this episode, Bill and Andrew discuss how people define "good," what interchangeability has to do with morale, and the problem with a "merit-based" culture. Bonus: Learn how Americans became the first to use the French idea of interchangeable parts in manufacturing. Note: this episode was previously published as Part 5 in the Awaken Your Inner Deming series.  TRANSCRIPT 0:00:02.3 Andrew Stotz: My name is Andrew Stotz, and I'll be your host as we continue our journey into the teachings of Dr. W. Edwards Deming. Today, I'm continuing my discussion with Bill Bellows, who has spent 30 years helping people apply Dr. Deming's ideas to become aware of how their thinking is holding them back from their biggest opportunities. The topic for today is, Deming Distinctions: Beyond Looking Good. Bill, take it away. 0:00:30.4 Bill Bellows: Funny you mentioned that. You remind me that I've been at this for over 30 years, and coming up in July, I'll be celebrating 40 years of marriage. Like 30 years, 40, where do these numbers come from? 0:00:44.5 AS: Okay. Yeah. Who defines quality in a marriage, Bill? 0:00:47.0 BB: Alright. 0:00:50.8 AS: Okay, we won't go there. Take us, take it away. 0:00:52.2 BB: We won't go there. So we are gonna talk about who defines quality, and to get into "beyond looking good." As I shared with you, I've listened to each of the podcasts a few times. And before we get into who defines quality, I just wanna provide clarification on some of the things that came up in the first five episodes. And so, one, and I think these are kind of in order, but if they're not in order, okay, well, I made reference to black-and-white thinking versus shades-of-gray thinking. And I called black-and-white thinking - black and white data - category data, and the word I was searching for that just wasn't coming out was attribute data. So for those who are keeping score, attribute data is probably the most relevant statistician term in that regard. 0:01:44.9 BB: Attribute data versus variable data. And what I've made reference to, and we'll talk more in a future session, is looking at things in terms of categories. And categories are black and white, or it could be red, yellow, green, that's three categories, or looking at things on a continuum. So I'm still excited by the difference that comes about by understanding when we're in the black-and-white mode or the category mode or the attribute data mode versus the variable mode, and still have a belief that we can't have continuous improvement or continual improvement if we're stuck in an attribute mode. 0:02:22.9 BB: And more on that later, that's one. I talked about Thomas Jefferson meeting Honoré Blanc and getting excited about the concept of interchangeable parts. And I had the date wrong, that was 1785, if anyone's keeping score there. He was ambassador to France from 1785 to 1789, but it was in 1792 that he wrote a letter to John Jay, who was a...I think he was a Commerce Secretary. Anyway, he was in the administration of Washington and shared the idea. I was doing some research earlier and found out that even with the headstart that Blanc had in France, 'cause back in 1785, Jefferson was invited to this pretty high level meeting in Paris where Blanc took a, I guess, like the trigger mechanism of 50 different rifles. Not the entire rifle, but just the...let's just call it the trigger mechanism with springs and whatnot. And he took the 50 apart and he put all the springs in one box, all the other pieces in their respective boxes and then shook the boxes up and showed that he could just randomly pull a given spring, a given part, and put 'em all together. And that got Jefferson excited. And the...what it meant for Jefferson and the French was not just that you can repair rifles in the battlefield quickly. 0:03:56.9 BB: Now, what it meant for jobs in France was a really big deal, because what the French were liking was all the time it took to repair those guns with craftsmanship, and Blanc alienated a whole bunch of gunsmiths as a result of that. And it turns out, Blanc's effort didn't really go anywhere because there was such a pushback from the gunsmiths, the practicing craftsmanship that jobs would be taken away. But it did come to the States. And then in the early 1800s, it became known as the American System of Production. But credit goes back to Blanc. I also made reference to absolute versus relative interchangeability. And I wanna provide a little bit more clarification there, and I just wanna throw out three numbers, and ideally people can write the numbers down, I'll repeat 'em a few times. The first number is 5.001, second number is 5.999, and the third number is 6.001. So it's 5.001, 5.999, 6.001. And some of what I'm gonna explain will come up again later, but...so this will tie in pretty well. So, what I've been doing is I'll write those three words on the whiteboard or throw them on a screen, and I'll call... 0:05:28.9 AS: Those three numbers. 0:05:31.4 BB: A, B, and C. And I'll say, which two of the three are closest to being the same? And sure enough people will say the 5.999 and the 6.001, which is like B and C. And I say that's the most popular answer, but it's not the only answer. People are like, "well, what other answer are there?" Well, it could be A and C, 5.001 and 6.001, both end in 001. Or it could be the first two, A and B, 5.001 and 5.999. So what I like to point out is, if somebody answers 5.999 and 6.001, then when I say to them, "what is your definition of same?" 0:06:14.9 BB: 'Cause the question is, which two of the three are close to being the same? And it turns out there's three explanations of "same." There's same: they begin with five, there's same: they end in 001. And there's same in terms of proximity to each other. So I just wanna throw that out. Well, then a very common definition of "quality" is to say, does something meet requirements? And that's the black-and-white thinking. I've also explained in the past that requirements are not set in absolute terms. The meeting must start at exactly 1:00, or the thickness must be exactly one inch. What I've explained is that the one inch will have a plus or minus on it. And so let's say the plus and minus gives us two requirements, a minimum of five and a maximum of six. Well, then that means the 5.001 meets requirements and the 5.999 meets requirements. 0:07:15.4 BB: And so in terms of defining quality, in terms of meeting requirements, A and B are both good. And then what about the 5.999 and the 6.001? Well, those numbers are on opposite sides of the upper requirement of six. One's just a little bit to the left and one's a little bit to the right. Then I would ask people, and for some of you, this'll ring - I think you'll be smiling - and I would say to people, "what happens in manufacturing if, Andrew, if I come up with a measurement and it's 6.001?" Okay, relative to defining quality as "meeting requirements," 6.001 does not meet requirements. So what I'll ask people is, "what would a non-Deming company do with a 6.001?" And people will say, "we're gonna take a file out, we're gonna work on it, we're gonna hit it with a hammer." And I say, "no, too much work." And they say, "well, what's the answer?" "We're gonna measure it again." 0:08:25.7 AS: Until we get it right. 0:08:27.7 BB: We will measure it until we get it right. We will change the room temperature. We will take the easiest path. So then I said, get people to realize, they're like, yeah, that's what we do. We measure the 6.001 again. Well, then I say, "well Andrew, why don't we measure the 5.001 again?" And what's the answer to that, Andrew? [laughter] 0:08:51.5 AS: 4.999. [laughter] 0:08:54.7 BB: But what's interesting is, we'll measure the 6.001 again. But we won't measure the 5.001 again. We won't measure the 5.999 again. And so to me, this reinforces that when we define quality as "meeting requirements," that what we're essentially saying in terms of absolute interchangeability, what we're pretending is that there's no difference between the 5.001 and the 5.999. At opposite ends, we're saying that Blanc would find them to be interchangeable, and putting all the things together. I don't think so. 0:09:36.7 BB: I think there's a greater chance that he'd find negligible difference between the 5.999 and the 6.001. And that's what I mean by relative interchangeability, that the difference between B and C is nothing, that's relative interchangeability. The closer they are together, the more alike they are in terms of how they're integrated into the gun, into the rifle, into the downstream product. And I just throw out that what defining quality as "requirements" is saying is that the first two are...the person downstream can't tell the difference. Then I challenge, I think there's...in terms of not telling the difference, I think between 5.999 and 6.001, that difference is minuscule cause they are relatively interchangeable. The other two are implied to be absolutely interchangeable. And that I challenge, that's why I just want to throw that out. All right, another thing I want...go ahead, Andrew. 0:10:38.3 AS: One of the things I just highlight is, I remember from my political science classes at Long Beach State where I studied was The Communist Manifesto came out in 1848. And Karl Marx and Friedrich Engels were talking about the alienation of the worker. And what you're talking about is the kind of, the crushing of the craftsmen through interchangeable parts that was a lot like AI coming along and destroying something. And after 50 or 60 or 70 years of interchangeable parts, along comes The Communist Manifesto with the idea that when a person is just dealing with interchangeable parts, basically they're just a cog in the wheel and they have no connection to the aim of what's going on. They don't have any connection, and all of a sudden you lose the craftsmanship or the care for work. And I think that the reason why this is interesting is because that's, I think, a huge part of what Dr. Deming was trying to bring was bring back...it may not be craftsmanship for creating a shoe if you were a shoemaker, but it would be craftsmanship for producing the best you could for the part that you're playing in an ultimate aim of the system. 0:12:02.6 BB: Yes. And yes, and we'll talk more about that. That's brilliant. What you said also reminds me, and I don't think you and I spoke about it, you'll remind me. But have I shared with you the work of a Harvard philosopher by the name of Michael Sandel? 0:12:24.3 AS: I don't recall. 0:12:27.0 BB: He may be, yeah, from a distance, one of the most famous Harvard professors alive today. He's got a course on justice, which is I think 15 two- or three-hour lectures, which were recorded by public television in Boston. Anyway, he wrote a book at the beginning of the pandemic. It came out, it's called The Tyranny of Merit. 0:12:54.0 BB: And "merit" is this belief that "I did it all by myself." That "I deserve what I have because I made it happen. I had no help from you, Andrew. I had no help from the government. I didn't need the education system, the transportation system. I didn't need NASA research. I made it happen all by myself." And he said, what that belief does is it allows those who are successful to claim that they did it by themselves. It allows them to say those who didn't have only themselves to blame. And he sees that as a major destructive force in society, that belief. And I see it tied very well to Deming. Let me give you one anecdote. Dr. Deming was interviewed by Priscilla Petty for The Deming of America documentary, which was absolutely brilliant. 0:13:49.8 BB: And she's at his home, and he's sharing with her the medal he got from the Emperor of Japan, and he's holding it carefully, and I think he gives it to her, and she's looking at it, and she says to him something like, so what did it mean to you to receive that? And he said, "I was lucky. I made a contribution." He didn't say I did it all by myself. He was acknowledging that he was in the right place at the right time to make a contribution. And that's where Sandel is also heavily on, is don't deny the role of being born at the right time in the right situation, which is a greater system in which we are. Well, for one of the college courses, I was watching an interview between Sandel and one of his former students. 0:14:48.1 BB: And the point Sandel made that I wanted to bring up based on what you just said, he says, "what we really need to do is get people dignity in work." And that's what you're talking about, is allowing them to have pride in work, dignity in work instead of as they're making interchangeable parts, having them feel like an interchangeable part. And I'm really glad you brought that up because when we talk later about letter grades, I would bring back one of the reasons I find Deming's work astounding, is that he takes into account psychology in a way that I hope our listeners will really take heart to in a deeper way. 0:15:30.2 AS: And so for the listeners out there, just to reinforce, the book is called The Tyranny of Merit: What's Become of the Common Good. Published in 2020 by Michael Sandel. And the ratings on Amazon is 4.5 out of five with about 2,446 ratings. So it's a pretty well-rated book I'd say. And looks interesting. Now you got me wanting to read that one. 0:15:57.0 BB: Oh what I'll do is I'll send you a... Well, what I encourage our listeners to do is find the interview... Harvard Bookstore did an interview in 2020, 2021, with Michael Sandel being interviewed by his former student by the name of Preet Bharara. [laughter] Who used to be the... 0:16:24.3 AS: SEC... 0:16:24.4 BB: Head of these...no, well, he prosecuted a number of people for SEC crimes, but he headed the Justice Department's long oldest district, which is known as SDNY or the Southern District of New York. And so he was a...in one of the first classes his freshman year at Harvard, Preet Bharara's freshman year at Havard was one of Sandel's first years. And so they had an incredible conversation. So I would encourage the listeners to... 0:16:51.8 AS: Yeah, it's titled: Michael J Sandel with Preet Bharara at Harvard. And the channel is called Harvard Bookstore. 0:16:58.6 BB: Yes, absolutely. All right. So another topic I want to get to in terms of clarification and key points, last time we talked about tools and techniques and what I'm not sure I made much about.... First of all, I just wanna really reinforce that tools and techniques are not concepts and strategies. Tools are like a garden tool I use to dig a hole. Technique is how I go about using it, cleaning it, and whatnot. Not to be confused from a concept...and what is concept? We talked about last time is a concept is an abstract idea and a strategy is how do we apply it? So tools and techniques within Six Sigma quality could be control charts, could be design of experiments. And all, by the way, you're gonna find those tools and techniques within the Deming community. So it's not to say the tools and techniques are the differentiator. 0:17:50.8 BB: I think the concepts and strategies are the differentiators, but I don't wanna downplay tools. Lean has tools in terms of value streams, and you won't find value streams per se in Dr. Deming's work. Dr. Deming looks in terms of production viewed as a system. In a later session, I want to talk about value streams versus Deming's work. But I just wanna point out that I find it...it's easy to get lost in the weeds with all we find within Lean, Six Sigma, Deming and whatnot. And this is why last time I wanted to focus on tools and techniques as separate from concepts and strategies. And what I think we did speak about last time, again, for just as a reminder, is what's unique that we both enjoy with Dr. Deming's work is that KPIs are not caused by individual departments, assigned to individual departments. 0:18:46.0 BB: KPIs are viewed as measures of the overall system. And if you assign the KPIs across the organization and give every different function their own KPI, what you're likely to find - not likely - what you WILL find is that those assigned KPIs are interfering with others' abilities to get their KPIs met. And in the Deming philosophy, you don't have that problem because you understand that things are interdependent, not independent. And so I just wanna close by saying what I find in Deming's work to be most enlightening is this sense of "what does it mean to look at something as a system?" And it means everything is connected to everything else. When you define quality in terms of saying "this is good because it meets requirements," what you've just said is, "this is good in isolation." Whether it's the pass from the quarterback to the wide receiver, saying the pass met requirements. 0:19:52.0 BB: What I think Dr. Deming would ask is, "is the ball catchable?" [laughter] And yet, what I've seen in my aerospace experience is parts being measured for airplanes in Australia that they meet requirements because the measurements are taken early in the morning before the sun has had a chance to heat the part up. And we get the 6.001 is now 5.999. You know what that means, Andrew? It's - we can now ship it. [laughter] 0:20:23.9 BB: And send it off to America for some airplane factory. 0:20:26.2 AS: When we shipped it, that's what it was. 0:20:28.9 BB: Exactly. And so, again, interdependence is everything. Go ahead, Andrew. 0:20:34.6 AS: I wanted to point on, there's a company in Thailand that really has gotten on the KPI bandwagon, and I was talking with some people that work there, and they were just talking about how they've been rolling out the KPIs for the last couple of years and down to the number of seconds that you're on the phone and everything that you do is tracked now. And then I just witnessed that company basically use that KPI as a way to basically knock out a whole group of people that they were trying to get rid of by coming in with tight KPIs and then saying, "you're not keeping up with 'em and therefore you're out." And I just thought...and the manager that was involved I was talking to, you could just see, he saw how KPI can just be weaponized for the purposes of the senior management when you're doing KPIs of individuals. And the thing that I was thinking about is, imagine the CEO of that company in a couple of years, in a couple of months, they happen to listen to this podcast, or they pick up a book of Dr. Deming and they think, "Oh my God, what did I just do over the last five years implementing KPIs down to the individual level?" [laughter] 0:21:48.5 BB: Oh, yeah. And that's what we talked about last time is...as I told you, I had a friend of a friend who's worked for Xerox, and he said there wasn't a KPI that was flowed down that they couldn't find a way to beat. And that's what happens, and you end up getting things done, but what's missing is: at whose expense? All right. So we talked about...now, let's get into beyond looking good, Deming distinctions. Who defines quality? Well, from Philip Crosby's perspective, quality's defined by the...it could be the designer. The designer puts a set of requirements on the component, whatever it is. The unit, the requirements have latitude we talked about. They're not exact. There's a minimum of six, a maximum of...or a minimum of five, maximum of six. 0:22:48.8 BB: There's a range you have to meet, is the traditional view of quality. And in my 30 years of experience, I've not seen quality defined any other way than that. It has to be in between these two values. Sometimes it has to be five or below or six or above, but there's a range. But also what we talked about last time is Dr. Deming said "a product or service possesses quality if it helps someone and enjoys a sustainable market." But what I found profound about that definition, it is not me defining quality and saying, "Andrew, the parts met requirements when I threw it. Now, it's your job to catch it." It's me saying, "I've thrown the ball and you tell me, how did I do? You tell me how did I do?" And if you said, "Bill, if you throw it just a little bit higher, a little bit further out, a little bit faster," that's about synchronicity. Now, I'm realizing that my ability to throw the ball doesn't really matter if you can't catch it. So if I practice in the off season, throwing it faster and faster, but don't clue you in, until the first game, how's that helping? So I've got a KPI to throw it really, really hard. And you're thinking, "how's that helping?" So that's... 0:24:19.9 AS: And can you just go back to that for a second? Quality is on a product or service, you were saying that how Dr. Deming defined that, it helps someone... 0:24:26.7 BB: Yeah. Dr. Deming said "a product or service possesses quality if it helps someone and enjoys a sustainable market." And so my interpretation of that is two things. One is, it's not me delivering a report and saying the report met requirements. It's saying, "I get the report to you, and I ask Andrew, how did I do?" And then you say to me, "I had some problem with this section, I had some problem...." But the important thing is that you become the judge of the quality of the report, not me. And it could be information I provide you with in a lecture. It's you letting me know as a student that you had a hard time with the examples. And I'm thinking, "well, I did a great job." So it's not what I think as the producer handing off to you. It's you giving me the feedback. So quality is not a one-way...in fact, first of all, quality's not defined by the producer. It's defined by the recipients saying, "I love this or not." And so that's one thing I wanna say, and does it enjoy a sustainable market? What I talked about in the past is my interpretation of that is, if I'm bending over backwards to provide incredible quality at an incredible price, and I'm going outta business, then it may be great for you, but it may not be great for me. So it has to be mutually beneficial. I just wanna... Go ahead, Andrew. 0:26:03.1 AS: You referenced the word synchronicity, which the meaning of that according to the dictionary is that "simultaneous occurrence of events which appear significantly related, but had no discernible causal connection." What were you meaning when you were saying synchronicity? Is it this that now you're communicating with the part of the process ahead of you, and they're communicating back to you and all of a sudden you're starting to really work together? Is that what you mean by that? 0:26:33.1 BB: Yeah. When I think of synchronicity, I'm thinking of the fluidity of watching a basketball game where I'm throwing blind passes to the left and to the right and to the observer in the stands are thinking: holy cow. That's what I'm talking about, is the ability that we're sharing information just like those passes in a basketball game where you're...I mean I cannot do that without being incredibly mindful of where you are, what information you need. That's what I meant. That's what I mean. As opposed to - I wait until the number is less than...I'm out there in the hot sun. I get the measurement, 6.001, no, no, no, wait. Now it's five. Where's the synchronicity in that? Am I concerned about how this is helping you, or am I concerned about how do I get this off my plate onto the next person? And I'd also say... 0:27:32.6 AS: Yep. And another word I was thinking about is coordination, the organization of the different elements of a complex body or activity so as to enable them to work together efficiently. You could also say that the state of flow or something like that? 0:27:48.7 BB: I'm glad you brought up the word "together." The big deal is: am I defining quality in a vacuum, or am I doing it with some sense of how this is being used? Which is also something we got into, I think in the, one of the very first podcasts, and you asked me what could our audience...give me an example of how the audience could use this. And I said you're delivering a report to the person down the street, around the corner. Go find out how they use it. I use the example of providing data for my consulting company to my CPA, and I called 'em up one day and I said, "how do you use this information? Maybe I can get it to you in an easier form." That's together. I mean relationships, we talked earlier about marriage, relationships are based on the concept of together, not separate, together. Saying something is good, without understanding how it's used is not about "together." It's about "separate." 0:28:54.1 BB: And so what I find is, in Lean, we look at: how can we get rid of the non-value-added tasks? Who defines value? Or I could say, and Lean folks will talk about the...they'll say this: "eliminate things that don't add value." My response to them is, if you tell me that this activity does not provide value in this room for the next hour, I'm okay with that. If you tell me this activity doesn't add value in this building for the next year, I'm okay with that. But if you don't define the size of the system when you tell me it doesn't add value, then you're implying that it doesn't add value, period. 0:29:43.4 BB: And I say, how do you know that? But this is the thinking, this is what baffles me on the thinking behind Lean and these concepts of non-value-added, value-added activities. I think all activities add value. The only question is where does a value show up? And likewise in Six Sigma quality, which is heavily based on conformist requirements and driving defects to zero, that's defining quality of the parts in isolation. What does that mean, Andrew? Separate. It means separate. Nothing about synchronicity. And so I'm glad you brought that point up because what I...this idea of "together" is throughout the Deming philosophy, a sense of together, defining quality in terms of a relationship. 0:30:31.1 AS: And I remember when I was young, I was working at Pepsi, and they sent me to learn with Dr. Deming. And then I came back, and what I was kind of looking for was tools, thinking that I would...and I came back of course, with something very different, with a new way of thinking. And then I realized that Dr. Deming is so far beyond tools. He's trying to think about how do we optimize this whole system? And once I started learning that about Dr. Deming, I could see the difference. Whereas, you may decide - let's say that you wanna learn about Lean and get a certification in Lean or something like that. 0:31:15.5 AS: Ultimately, you may go down a rabbit hole of a particular tool and become a master in that tool. Nothing wrong with that. But the point is, what is the objective? Who defines the quality? And Dr. Deming clearly stated in the seminars that I was in, and from readings that I've read, that the objective of quality isn't just to improve something in...you could improve something, the quality of something and go out of business. And so there's the bigger objective of it is: how does this serve the needs of our clients? So anyways, that's just some of my memories of those days. 0:31:52.4 BB: Yeah. But you're absolutely right. And the point I'm hoping to bring out in our sessions is: I'm not against tools and techniques. Tools and techniques are incredible. They're time savers, money savers, but let's use them with a sense of connections and relationships. And I agree with you, I've done plenty of seminars where people are coming in - they're all about tools and techniques. Tools and techniques is part of the reason I like to differentiate is to say....and again, I think people are hungrier for tools and techniques. Why? Because I don't think they've come to grips with what concepts and strategies are about. And I'm hoping our listeners can help us...can appreciate that they go together. Tools and techniques are about efficiency, doing things faster, doing things cheaper. Concepts and strategies are about doing the right thing. Ackoff would say "doing the right thing right." And short of that, we end up using tools to make things worse. And that's what I'm hoping people can avoid through the insights we can share from Dr. Deming. 0:33:05.4 AS: And I would say that, would it be the case that applying tools, and tools and techniques is kind of easy? You learn how they work, you practice with them, you measure, you give feedback, but actually going to figure out how we optimize this overall system is just so much harder. It's a complex situation, and I can imagine that there's some people that would retreat to tools and techniques and I saw it in the factory at Pepsi when people would basically just say, "well, I'm just doing my thing." That's it, 'cause it's too much trouble to go out and try to negotiate all of this with everybody. 0:33:50.7 BB: I think in part, I think as long as they're managing parts in isolation, which is the prevailing system of management, then, I agree with you. Becoming aware of interdependencies in the greater system, and I'll also point out is whatever system you're looking at is part of a bigger system, and then again, bigger system, then again, bigger system. What you define is the whole, is part of a bigger system. No matter how you define it, it's part of a bigger system because time goes to infinity. So your 10-year plan, well, why not a 20-year plan? Why not a 30-year plan? So no matter how big a system you look at, there is a bigger system. So let's not get overwhelmed. Let's take a system, which Ackoff would say, take a system which is not too big that you can't manage it, not too small, that you're not really giving it the good effort, but don't lose sight of whatever system you're looking at - you'll begin to realize it is actually bigger than that. Again, what Dr. Deming would say, the bigger the system, the more complicated, which is where you're coming from, but it also offers more opportunities. I think we're so used to tools and techniques. 0:35:14.3 BB: I don't think people have really given thought to the concepts and strategies of Deming's work as opposed to Lean and Six Sigma as being different, which is why I wanted to bring it up with our listeners, because I don't think people are defaulting on the tools. I just don't think they appreciate that concepts and strategies are different than tools and techniques. And I like to have them become aware of that difference and then understand where black-and-white thinking works, where continuum thinking has advantages. There's times to look at things as connected, and then there's times to just move on and make a decision, which is a lot easier because the implications aren't as important. But at least now we get back to choice, be conscious of the choice you're making, and then move on. All right, so also on the list we had, who defines quality? 0:36:09.0 BB: We talked about that. What is meant by good: the requirements are met. Who defines good? Again, if you're looking at Phil Crosby, who defines good? Someone has to set, here are the requirements for being "good." I could be giving a term paper and me saying to the students, this is what "good" means. Next thing I wanted to look at is, "why stop at good?" And, I'm pretty sure we've talked about this. A question I like to ask people is how much time they spend every day in meetings, discussing parts, components, things that are good and going well. And what I find is people don't spend a whole lot of time discussing things that are good and going well. So why do they stop? Why not? Because they're stopping at "good." 0:36:57.1 BB: And that goes back to the black-and-white thinking. They're saying things are "bad" or they're "good." We focus on the bad to make it good, and then we stop at good. Why do we stop at good? Because there's no sense of "better." All right. And what does that mean? So again, we have why stop at good? Why go beyond good? And this is...'cause I think we're talking about really smart people that stop at "good." And I think to better understand what that means, what I like to do is ask people, what's the letter grade required for a company to ship their products to the customer? What letter grade does NASA expect from all their suppliers? And I asked a very senior NASA executive this question years ago. He was the highest ranking NASA executive in the quality field. 0:37:50.5 BB: And I said, "what letter grade do you expect from your contractors?" And he said, A+. A+. And I said, actually, it's not A+. And he is like, "What do you mean?" I said, "actually the letter grade, your requirement is actually D-." And he pushed back at me and I said, what...he says, "well, what do you mean?" I said, "how do you define quality?" And he said, "We define quality as requirements are met. That's what we require." I said, "so you think A+ is the only thing that meets requirements?" He's like, "well, where are you coming from?" I said a pass-fail system, now we get back to category thinking, if it's good or bad, what is good? Good is passing. What is passing? What I explained to him: passing is anything from an A+ down to a D-. 0:38:38.9 BB: And he got a little antsy with me. I said, "well, the alternative is an F, you don't want an F, right?" I said, "well, what you're saying is that you'll take anything but an F and that means your requirements are actually D-." And then when I pushed back and I said, "is a D- the same as an A+?" And he said, "no." I said, "well, that's what I meant earlier" in the conversation with him. And I told him that they weren't interchangeable. So when you begin to realize that black and white quality, Phil Crosby-quality, allows for D minuses to be shipped to customers. Again, in this one way I define quality, I hand it off to you. 'Cause in that world, Andrew, I make the measurement, it's 5.999, it meets requirements, I ship it to you, your only response when you receive it is to say, "thank you." [laughter] 0:39:33.2 BB: For a D minus, right? Well, when you begin to understand relationship quality, then you begin to understand that to improve the relationship, what's behind improving the relationship, Andrew, is shifting from the D- to the A. And what does that mean? What that means is, when I pay attention to your ability to receive what I give you, whether it's the pass or the information, the more synchronously I can provide that, the letter grade is going up, [laughter] and it continues to go up. Now, again, what I'm hoping is that the effort I'm taking to provide you with the A is worthwhile. But that's how you can have continuous improvement, is stop...not stopping at the D minus. 0:40:17.6 BB: Again, there may be situations where D minus is all you really need, but I, that's not me delivering to you a D minus blindly. That's you saying to me, "Hey, I don't need an A+ over here. All I really need is a D minus." That's teamwork, Andrew. So on the one hand, and what I think is, our listeners may not appreciate it, is who defines the letter grade? So in your organization, I would say to people, you give everyone a set of requirements to go meet, what letter grade does each of them has to meet to hand off to a coworker, to another coworker, to a customer? Every single one of those people, all they have to do if they're feeling disenfranchised, as you mentioned earlier, they're feeling like an interchangeable part, well, under those circumstances, Andrew, I don't have to call you up, I just deliver a D minus. And you can't complain because I've met the requirements. 0:41:14.2 BB: So what I think it could be a little scary is to realize, what if everybody in the company comes to work tomorrow feeling no dignity in work and decides to hand off the minimum on every requirement, how does that help? And what I find exciting by Deming's work is that Dr. Deming understood that how people are treated affects their willingness to look up, pay attention to the person they're receiving and deliver to them the appropriate letter grade. So I'm hoping that helps our audience understand that if it's a black and white system, then we're saying that it's good or it's bad. What that misses is, keyword Andrew, variation in good. So the opportunities to improve when we realize that there's a range, that "good" has variation. Another point I wanna make is, what allows the Deming philosophy to go beyond looking good? 0:42:16.2 BB: Well, if you look at the last chapter 10, I think, yeah, chapter 10 of the New Economics is...like the last six pages of the New Economics is all about Dr. Taguchi's work, and it's what Dr. Deming learned from Dr. Taguchi about this very thought of looking at quality in terms of relationships, not just in isolation, Phil Crosby-style meeting requirements. And the last thing I wanna throw out is I was listening to a interview with Russ Ackoff earlier today, and he gave the three steps to being creative. This is a lecture he gave at Rocketdyne years ago. And he said, the first thing is you have to discover self-limiting constraints. Second, you have to remove the constraint. And third, you have to exploit that removal. And what I want to close on is what Deming is talking about is the self-limiting constraint is when we stop at good. [laughter] 0:43:20.7 BB: And I'm hoping that this episode provides more insights as to the self-imposed constraint within our organizations to stop at "good." What happens when we go beyond that? And how do you go beyond that? By looking at how others receive your work and then expand that others and expand that others and expand that others. And then what I find exciting is, and the work I do with students and with clients is, how can we exploit every day that idea of synchronicity of quality, and not looking at quality from a category perspective? Again, unless that's all that's needed in that situation. So I don't want to throw out category thinking, use category thinking where it makes sense, use continuum thinking where it makes sense. So that's what I wanted to close with. 0:44:12.1 AS: Bill, on behalf of everyone at The Deming Institute, I want to thank you again for this discussion. For listeners, remember to go to deming.org to continue your journey. This is your host, Andrew Stotz, and I'm gonna leave you with one of my favorite quotes from Dr. Deming, and it's very appropriate for the discussion that we've had today. "People are entitled to joy in work."  

In this episode of Selling With Love, Jason Marc Campbell interviews Salim Ismail, a serial entrepreneur, best-selling author, speaker, and futurist who teaches people how to think exponentially and solve the world's biggest problems. Salim shares his insights on how exponential technologies are transforming business and society, why we need to shift from linear to exponential thinking, how to develop a massively transformative purpose (MTP) that drives our actions and attracts our tribe, and how to leverage tools like AI and Chat GPT-3 to enhance our sales performance. Salim also reveals the secrets of the most successful entrepreneurs and innovators like Elon Musk and Jeff Bezos who are building exponential organizations that are 10x better than their competitors. This episode is packed with valuable information and inspiration for anyone who wants to thrive in the age of exponential change. Never Struggle With Sales Again: Identify, Attract and Close your Ideal Clients FREE MINI-COURSE

Today's episode is for anyone who wants to get out of debt, start investing, or create a personal plan for building wealth. Generating passive income is more accessible than ever. But how do you get started? Vishen is joined by Jaspreet Singh,  CEO of Market Briefs and the host of the Minority Mindset Youtube Channel, which has changed the lives of over one million subscribers with over 120 million views. And he's on a mission to make financial education fun and accessible. Listen out for: - The unique challenge facing the economy right now. - Why you need to adopt The Minority Mindset. - The only 3 reasons you should save money and why your savings could be making you poorer. - How to choose between an active or passive investment strategy depending on your personal goals. - How to choose the right opportunity for you (including crypto, gold, and property?)    Bonus:                                                                          - Learn more about Jaspreet Singh here