Podcasts about unified commerce

In dieser Kassenzone-Spezialfolge treffen sich Karo Junker de Neui und Alexander Graf zum Reality-Check für ein paar der aktuellsten Handelsthemen. Nach ihrem Besuch der Shoptalk in Barcelona analysieren sie die neuesten Trends im stationären und digitalen Handel – inklusive der Frage, ob „Omnichannel“ jetzt unter dem neuen Label „Unified Commerce“ doch noch funktioniert oder weiterhin an der Praxis scheitert. Braucht der Handel wirklich mehr Technologie – oder einfach nur bessere Kundenerlebnisse? Besonders spannend wird es beim Blick auf The Platform Group: Ein Unternehmen, das laut eigener Aussage stark wächst, aber zunehmend durch kritische Presseberichte, Führungskräfte-Rücktritte und schwer nachvollziehbare Zahlen auffällt. Karo analysiert exemplarisch den Traffic und Umsatz einzelner Portale – mit aufschlussreichen Ergebnissen. Zum Abschluss geben Karo und Alex einen Ausblick auf die K5-Konferenz in Berlin. Beide sind mit Sessions, Thesen und Formaten vertreten – von Live-Podcasts bis Guided Tours. Korrektur: In einer früheren Version sagen wir, dass Mister Spex Teil der Platform Group ist – das stimmt nicht. Mister Spex ist ein eigenständiges Unternehmen. Kapitelmarken: 01:20 – Omnichannel, Unified Commerce oder Rückzug in den stationären Handel? 17:00 – The Platform Group: Wachstum oder Fassade? 29:20 – K5-Vorfreude: Thesen, Formate & persönliche Highlights Link zum WiWo Artikel: https://www.wiwo.de/unternehmen/dienstleister/mobilfunk-fuehren-einzelhaendler-diese-loesung-ein-klingeln-fuer-die-telekom-die-kassen/100121871.html Link zum Manager Magazin Podcast: https://podcasts.apple.com/de/podcast/das-thema-der-w%C3%B6chentliche-wirtschaftspodcast-des-manager/id1458618488?i=1000712684321 Partner in der Folge: https://linktr.ee/kassenzone Community: https://kassenzone.de/discord Newsletter: https://www.kassenzone.de/newsletter/ Feedback zum Podcast? Mail an alex@kassenzone.de Disclaimer: https://www.kassenzone.de/disclaimer/ Kassenzone” wird vermarktet von Podstars by OMR. Du möchtest in “Kassenzone” werben? Dann https://podstars.de/kontakt/?utm_source=podcast&utm_campaign=shownotes_kassenzone Podcast-Host - Karo Junker de Neui: https://www.linkedin.com/in/karojunker https://etribes.de/ Youtube: https://www.youtube.com/c/KassenzoneDe/ Blog: https://www.kassenzone.de/ E-Commerce Buch 2019: https://amzn.eu/d/5Adc1ZH Plattformbuch 2024: https://amzn.eu/d/1tAk82E

In dieser Update-Folge von Kassenzone spricht Karo Junker de Neui mit Christian Schirmer von JYSK Deutschland. Das skandinavische Einrichtungshaus, ehemals Dänisches Bettenlager, gehört zur Lars Larsen Group und ist mit über 1,2 Milliarden Euro Umsatz der größte Markt im JYSK-Verbund. Christian ist seit über 25 Jahren im Unternehmen und kennt die Entwicklung von der ersten Filiale in Flensburg bis hin zu über 900 Standorten bundesweit. JYSK positioniert sich im mittleren Preissegment und setzt auf ein klares Konzept: gute Erreichbarkeit, skandinavisches Design und ein starker Omnichannel-Ansatz. Herzstück bleibt der Store – ergänzt durch eine neue Unified-Commerce-Plattform, die Online- und Offline-Kanäle intelligent verzahnt. Kunden können künftig kanalübergreifend einkaufen, während im Hintergrund Prozesse für Mitarbeitende vereinfacht werden. Im Gespräch erzählt Christian von den Wachstumsplänen in Süddeutschland, Herausforderungen bei Flächengenehmigungen und dem Spagat zwischen Verlässlichkeit und Veränderung. Auch Marketing spielt eine zentrale Rolle. Neben Prospekten und TV testet JYSK TikTok – mit überraschend guten Ergebnissen. Weitere Themen sind das geplante Loyalty-Programm, das wachsende B2B-Geschäft und die Rolle von AI bei Content, Kundenservice und Geschäftsmodellentwicklung. Ein spannender Einblick in ein Unternehmen, das sich vom klassischen Filialisten zum datengetriebenen Händler weiterentwickelt. Podcast-Host - Karo Junker de Neui: https://www.linkedin.com/in/karojunker https://etribes.de/ Newsletter: https://www.kassenzone.de/newsletter/ Community: https://kassenzone.de/discord Disclaimer: https://www.kassenzone.de/disclaimer/ Youtube: https://www.youtube.com/c/KassenzoneDe/ Blog: https://www.kassenzone.de/ E-Commerce Buch: https://www.amazon.de/gp/product/3866413076/ Plattformbuch 2024: https://amzn.eu/d/1tAk82E Tassen kaufen: http://www.tassenzone.com Kassenzone” wird vermarktet von Podstars by OMR. Du möchtest in “Kassenzone” werben? Dann https://podstars.de/kontakt/?utm_source=podcast&utm_campaign=shownotes_kassenzone

Kelly Goetsch is the Chief Operating Officer of Pipe17, which specializes in AI-powered composable order operations. Before joining Pipe17, he served as the Chief Strategy Officer at commercetools, where he played a pivotal role in scaling the company to over $100 million in annual recurring revenue. Kelly also co-founded MACH Alliance, a nonprofit industry organization advocating for Microservices, APIs, Cloud-native, and Headless (MACH) technologies.  In this episode… Customers expect fast fulfillment and delivery across various selling channels, including social media and marketplaces. Traditional systems struggle to keep pace, leaving companies tangled in connectivity issues between their sales, inventory, and fulfillment networks. How can brands deliver seamless, cost-effective experiences while scaling across these fragmented digital touchpoints? With experience in AI-driven order management, Kelly Goetsch advises brands to adopt a connectivity-first model. This requires integrating a flexible routing layer that connects selling channels, back-office systems, and fulfillment partners, enabling dynamic order flow based on cost, speed, and product needs. Kelly also recommends embracing emerging sales platforms like TikTok and leveraging AI tools to align with how customers discover products, noting that companies must modernize their operations or risk falling behind in today's competitive landscape. In today's episode of The Digital Deep Dive, Aaron Conant speaks with Kelly Goetsch, COO of Pipe17, about reshaping order management for AI-driven shopping. Kelly explains how selling channels have evolved, marketing gaps in midsize brands, and how voice commerce has shaped emerging conversational shopping experiences.

Our conversation focuses on how retailers can accelerate their innovation and technology adoption to enhance customer lifetime value. It emphasizes the importance of benchmarking as a tool for retailers to understand their position in the market and to find inspiration from peers who are successfully leveraging technology.TakeawaysWe're trying to help retailers accelerate and innovate.Benchmark gives perspective on utilizing technology.Retailers are improving customer lifetime value.There are retailers leap-frogging in innovation.The benchmark provides a roadmap for retailers.You are not alone in your journey.Look at the report for insights.Utilizing technology at scale is essential.There are things you can do to improve.Retailers can learn from others' successes.Chapters00:00Introduction to Unified Commerce24:14The Importance of Unified Commerce Benchmarking27:26Consumer Behavior and Technology Integration30:19Empowering Retail Associates with Technology33:18The Role of AI in Retail36:25Future Trends in Retail Technology39:22Conclusion and Resources for Retailers

In this special episode of The Watson Weekly, we sit down with Dirk Hoerig, co-founder of Commercetools, to explore the company's journey from Germany to global eCommerce leader. Dirk shares insights on their ideal customer, key pain points they solve, and why their North American market entry succeeded where others failed.We also dive into the launch of commercetools InStore, a groundbreaking solution helping retailers unify online and in-store operations under one flexible backend. Dirk explains how InStore tackles legacy system challenges and enables seamless, personalized customer experiences.Plus, we discuss Dirk's recent transition from CEO and the top retail trends shaping 2025 and beyond. A must-listen for anyone focused on the future of unified commerce.

Only 5% of specialty retailers are leading in unified commerce. In this special podcast episode, Manhattan Associates, in partnership with Google Cloud and research firm Incisiv, breaks down the just-launched 2025 Unified Commerce Benchmark for Specialty Retail.

Ich bin ehrlich, mir waren zwei Dinge vor dem Kennenlernen von JYSK nicht klar. Nummer 1: Lange hieß JYSK in Deutschland Dänisches Bettenlager und Wissenslücke Nummer 2: JYSK verkauft nicht nur Betten, sondern auch Tische, Stühle, Wolldecken, eben alles, was Einrichtungshäuser so verkaufen.

TakeawaysUnified commerce connects backend systems with front-facing channels.Consumers expect a seamless shopping experience across all channels.Mobile apps are essential for loyalty and customer engagement.Unified commerce helps retailers meet customers wherever they are.Data integration is crucial for personalized customer experiences.Retailers must unify their channels to remain competitive.A clear strategy and roadmap are essential for successful unified commerce execution.Data quality and management are foundational to unified commerce success.Customer-centric approaches are vital for enhancing the shopping experience.Retailers must adapt to changing consumer expectations and preferences.Unified commerce is not optional; it is essential for retail survival. Chapters00:00 This Week in Research: New Reports and Data02:05 Understanding Unified Commerce04:58 Consumer Behavior and Channel Integration05:30 The Role of Mobile Apps and Social Commerce06:32 Commerce Infrastructure Solutions12:15 Customer Experience and Engagement Solutions18:05 Shopper Data Integration Solutions25:12 Sales and Operations Solutions27:09 Unified Commerce: The Backbone of Retail Operations29:51 Supply Chain and Inventory Management: Ensuring Availability36:47 Challenges in Implementing Unified Commerce47:06 Strategies for Executing Unified Commerce53:43 The Future of Unified Commerce: Adapting to Change Discover technology companies globally that provide unified commerce solutions with the Retail-Tech Landscape: Unified Commerce from Coresight Research.

TakeawaysUnified commerce enhances the customer shopping experience.Brand storytelling is essential for consumer loyalty.Generative AI transforms search capabilities in retail.Retail media is a growing revenue stream for retailers.AI helps in demand forecasting and inventory management.Seamless consumer journeys are crucial for modern retail.Authenticity in branding is expected by today's consumers.Retail technology is evolving rapidly with new innovations.Shoptalk Spring will showcase leading-edge retail trends.Chapters00:00 This Week in Research: New Reports and Data02:25 Coresight Research's Role and Responsibilities03:54 Key Themes of Shoptalk Spring04:52 Unified Commerce: The Future of Retail07:06 Brand Storytelling and Consumer Engagement08:12 Generative AI and the Evolution of Search10:02 Leveraging New Technologies in Retail12:30 The Rise of Retail Media13:49 Keynote Highlights and Conference Insights Related research:Essential Guide to Shoptalk Spring 2025: Navigating the Future of Customer-Centric Retail with AI and Unified CommerceCatch up on insights from previous Shoptalk events and look out for our daily coverage of Shoptalk Spring 2025 here.Meet the Coresight Research team at Shoptalk Spring 2025.

AD: Shoptalk EuropeRetail is evolving fast, and we're diving into what's next! In this episode of OFFBounds, I sit down with Joe Lazslo, Head of Content US at Shoptalk, to explore the biggest shifts in retail—Unified Commerce, Loyalty, Customer Experience, and more. We break down why loyalty is harder than ever, how retailers are redefining customer experiences, and why Shoptalk's new event, Shoptalk Luxe, is a game-changer for the industry. Plus, in the end, we tease something BIG that OFFBounds and Shoptalk have been working on.

S4:E10 On the Razor's Edge: The Season Four Final CutIn the season four grand finale of the Retail Razor Show, guest host J.P. Kamel, managing director of RFID Sherpas, takes over to interview our regular hosts, Ricardo Belmar and Casey Golden. This episode first reviews the top 10 retail predictions the team had for 2024, evaluating which ones hit the mark and which ones were a total miss! Then the discussion spans a range of topics from throughout Season 4 including the rise of retail media, the evolution from omni-channel to unified commerce, and the transformative potential of AI in retail. Key takeaways include the importance of unified commerce strategies, the necessity for retail media, and the enduring need for human connection in the retail experience. The episode also reflects on memorable moments from the season, the future of department stores, and evolving career paths in retail. Both insightful and entertaining, this grand finale offers an in-depth look into the current and future trends shaping the retail industry, and gives you a behind the scenes view of how our two hosts think about retail and the show!Subscribe to our Newsletter: https://retailrazor.substack.comSubscribe to our YouTube channel: https://bit.ly/RRShowYouTube00:00 Show Intro02:52 2024 Top 10 Check-in 03:03 Prediction No 1 05:00 Prediction No 2 06:31 Prediction No 3 10:31 Prediction No 4 12:45 Prediction No 5 16:33 Prediction No 6 18:43 Prediction No 7 21:19 Prediction No 8 23:12 Prediction No 9 30:41 Prediction No 10 33:13 Season 4 Recap 33:43 Favorite Moment 35:34 Most Surprising Moment 38:07 The Big Retail Avengers Reunion Episode 45:04 Smart Fitting Rooms 48:39 Unified Commerce & Everything Shoppable 52:39 Immersive Commerce & Livestreaming 59:47 Retail Media 3.0 01:02:08 Responsible AI 01:08:56 Retail Career Paths 01:15:21 Generative AI Transformation 01:17:43 Relay Race vs Rugby Approach 01:21:48 Data-Driven Decision Making 01:22:36 Key Takeaways from Season 4 01:24:56 Any hints for Season 5 and beyond? 01:28:33 Show CloseMeet your hosts, helping you cut through the clutter in retail & retail tech:Ricardo Belmar is an NRF Top Retail Voices for 2025 and a RETHINK Retail Top Retail Expert from 2021 – 2025. Thinkers 360has named him a Top 10 Retail Thought Leader, Top 50 Management Thought Leader, Top 100 Digital Transformation Thought Leader, and a Top Digital Voice for 2024. He is an advisory council member at George Mason University's Center for Retail Transformation, and is the director partner marketing for retail & consumer goods at Microsoft.Casey Golden, is the CEO of Luxlock, a RETHINK Retail Top Retail Expert from 2023 - 2025, and Retail Cloud Alliance advisory council member. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech!Includes music provided by imunobeats.com, featuring Overclocked, and E-Motive from the album Beat Hype, written by Heston Mimms, published by Imuno.

Takeaways:The pandemic accelerated the shift to online shopping.Experiential retail is becoming crucial for consumer engagement.AI is integral to product development and marketing strategies.Digital asset management enhances efficiency in marketing campaigns.Emerging brands are leveraging technology to compete with larger retailers.SEO is evolving with Gen Z's shopping habits.Sustainability is a key focus for consumers and brands alike.The role of chief AI officers is expected to grow in retail.Storytelling can strengthen consumer-brand relationships.Retailers must adapt to remain competitive in a changing market.Chapters00:00 Introduction to Retailistic and Anna Beller01:07 The Impact of Store Closures on Retail02:54 Experiential Retail: Trends and Innovations07:27 AI in Retail: Opportunities and Challenges10:39 The Role of Digital Asset Management15:51 The Changing Landscape of E-commerce18:37 SEO in AI and the Future of Online Shopping20:45 The Importance of Innovation in Retail23:18 Sustainability and Consumer Engagement26:37 Looking Ahead: Events and Future Trends

TakeawaysRetail media is set to grow significantly through 2028.E-commerce marketplaces are gaining share in the retail landscape.In-store technologies will enhance customer experiences.GenAI will transform retail operations and decision-making.GLP-1 drugs are changing consumer demand and preferences.Unified commerce will create seamless shopping experiences.Retailers need to adapt to changing consumer behaviors.Data-driven strategies are essential for retail success.Consumer resilience is evident during the holiday season.Chapters00:00 This Week in Research, Highlighting Retail 2025 Outlooks and Holiday Insights02:18 Key Predictions for Retail in 202515:11 Deep Dive into Retail Predictions23:46 Conclusion and Future OutlookThis week's episode of Retaili$tic offers highlights from Coresight Research's Retail 2025 report detailing our predictions for US retail. Premium subscribers can read that report in full here. 

In this special bonus episode, we delve into the innovative intersection of sports and e-commerce with Patrick Jenkinson, Commercial Director for Venue and E-commerce at Manchester United, and Thomas Peyer, Director, Growth, SCAYLE, a leading enterprise e-commerce platform.Patrick shares insights into Manchester United's remarkable global fan base, boasting over 270 million social followers and viewership that rivals global sporting events like the Super Bowl. Highlighting the club's transition from an outsourced to an in-house e-commerce model, Patrick emphasizes the importance of providing a seamless, unified shopping experience that caters to fans worldwide, regardless of location or language.Thomas discusses SCAYLE's unique approach to enterprise e-commerce, rooted in modern architecture and API-driven platforms. He explains how Scale enables organizations like Manchester United to integrate diverse digital offerings, from merchandise to content subscriptions, fostering deeper fan engagement and loyalty.The conversation also explores broader retail trends, emphasizing the significance of loyalty programs, unified commerce, and agile technology to meet evolving consumer expectations. With a record-breaking Black Friday and ambitious plans for international growth, Manchester United and SCAYLE exemplify the potential of combining heritage with cutting-edge technology to deliver unparalleled customer experiences.Tune in for a compelling discussion that showcases how innovative partnerships are reshaping the business of sports and retail.This episode is brought to you by SCAYLE, the world's fastest growing enterprise commerce platform.  Patrick JenkinsonManchester UnitedCommercial Director Venue & E-CommercePatrick Jenkinson is responsible for revenue across direct-to-fan products at Manchester United. He oversees a broad range of business units across the physical and digital realms including retail, content, and subscriptions, serving one of the biggest fan audiences in sport. Patrick joined the club from Leeds United where he served as Head of Business Development and prior to this he was a VP at DAZN, the world's largest live sport streaming service. At DAZN, he held in-market leadership roles in Japan and Spain as well as overall responsibility for international expansion. He began his career in TMT M&A followed by sports & media private equity. Thomas Peyer, SCAYLEDirector of GrowthThomas is Director Growth and part of the Management Team at SCAYLE. He is tasked with growing SCAYLE's business beyond its home market Germany. Before joining SCAYLE, Thomas worked at adidas as VP Advanced Analytics, where he was responsible for all AI / ML products for the brand. Thomas spent his formative years as a McKinsey consultant and in Private Equity. He holds a MSc in Economics from the London School of Economics and an MBA from INSEAD. About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

FOLLOW US: LinkedIn: https://www.linkedin.com/company/inside-commerce/ ABOUT THIS EPISODE: In this podcast, James Gurd and Paul Rogers delve into the concept of unified commerce, exploring its definition, evolution, and practical implications in the ecommerce landscape. They discuss the similarities between unified commerce and omnichannel strategies, emphasising the importance of data integration and customer experience. The conversation also highlights the challenges of payment systems and the complexities of global operations. Through examples of successful brands, they illustrate how unified commerce principles can be effectively implemented, while also addressing the future of ecommerce strategies. Key takeaways: Unified commerce is a rebranding of omnichannel strategy. Data integration is crucial for creating a seamless customer experience. Payment systems can complicate platform consolidation in ecommerce. The democratisation of technology has lowered barriers for small businesses. Unified commerce aims to simplify operations without compromising customer experience. Globalisation presents unique challenges for unified commerce strategies. The conversation around unified commerce is often clouded by jargon and semantics. A strategic aim of unified commerce is to consolidate technology and processes. The future of ecommerce will focus on data-driven decision making.

Episode Topic In this episode of Pay Pod, Kevin Rosenquist sits down with Robert Bueninck, CEO of Unzer, to explore the cutting-edge world of unified commerce and its transformative impact on small and medium-sized enterprises (SMEs). From its roots as a German payment processor, Unzer has evolved into a European fintech leader, offering modular solutions tailored to modern commerce needs. The discussion highlights how real-time data integration across channels redefines customer experiences, making it easier for businesses to adapt and grow. Key insights also include the slow shift towards cashless payments in Germany and the company's innovative POS Go solution designed for SMEs. Whether you're a fintech enthusiast or a business owner, this episode offers a fascinating dive into the future of payments. Lessons You'll Learn Discover why unified commerce goes beyond omnichannel strategies by ensuring seamless, real-time integration of data across online and offline platforms. Robert shares practical examples, such as inventory synchronization and enhanced customer experiences, that demonstrate the advantages of this approach. Learn about the challenges and benefits of building versus buying capabilities, particularly in the rapidly evolving fintech landscape. Additionally, uncover why fostering customer relationships through white-label solutions for buy now, pay later (BNPL) can be a game-changer for merchants. Finally, the episode emphasizes the importance of blending in-office collaboration with hybrid work models to foster innovation, team building, and efficient problem-solving. About Our Guest Robert Bueninck is the visionary CEO of Unzer, a European fintech innovator committed to empowering SMEs with modular payment and commerce solutions. Under his leadership, Unzer has expanded from a German-centric payment processor to a European powerhouse, introducing groundbreaking products like the unified commerce platform and POS Go. With years of experience in the BNPL space and a keen understanding of Germany's unique market dynamics, Robert has a deep passion for equipping businesses with tools to compete in the digital age. Based in Berlin, he combines strategic insight with a collaborative leadership style, championing technology's role in simplifying commerce. Topics Covered This episode delves into the difference between omnichannel and unified commerce, emphasizing real-time data integration and the rising demand among SMEs for seamless online and offline customer experiences. It also explores Unzer's approach to BNPL, which prioritizes merchant branding and customer relationships, and examines Germany's slow adoption of cashless payments, highlighting how POS Go addresses this gap. Furthermore, the discussion touches on the role of hybrid work models in fostering collaboration and innovation, as well as insights on the future of fintech, from modular ecosystems to leveraging data for innovative merchant solutions. This episode is a must-listen for anyone interested in payments, fintech innovations, and the strategies driving business transformation  

In this special edition of Hospitality Hangout, recorded live at the FSTech Conference in Grapevine, Texas, Schatzy and Jimmy welcome back Phil Crawford, Global F&B Head of Adyen. As a third-time guest, Crawford brings his expertise to discuss the intersection of payments, technology, and the evolving dining experience.Key Takeaways:• Phil explains how Adyen is addressing the challenges of fragmented payment systems by unifying data to improve reconciliation, marketing personalization, and fraud prevention.• Phil predicts that biometric recognition, predictive technology, and seamless payment systems will revolutionize restaurants in the next five years.• Adyen's global reach enables restaurants to meet guests' expectations across borders, delivering frictionless, tech-enabled dining experiences.• Phil's reflections on tech trends – while QR codes may be fading, tap-and-go payments and data-driven menu personalization are laying the groundwork for what's to come.• Phil emphasizes the importance of simplicity in tech adoption.• Phil flips the script, asking Schatzy and Jimmy which fictional hospitality characters they'd trade places with.Schatzy, Jimmy, and Phil deliver laughs, surprises, and sharp insights into the evolving world of hospitality and tech through their engaging discussions and games.

Thu, 14 Nov 2024 04:00:00 +0000 https://ehi-retail-insights.podigee.io/144-new-episode 0c4ab3f45626be5f6ceb12fc87c97f40 Oliver Mickler, VP Unified Commerce bei Unzer ist zu Gast bei den EHI Retail Insights. Unzer kreiert übergreifende Commerce Erfahrungen, indem sie den Handel mit Zahlungs- und Softwarelösungen anhand der gesamten Wertschöpfungskette digitalisieren. Was das genau bedeutet, besprechen wir anhand von drei Cases, die Oliver mitgebracht hat: SAP Garden, Grünenwalds Grillinstitut Bremen und fina&liv. Moderation: Caroline Martens Tritt gerne direkt via LinkedIn mit mir in Kontakt: https://www.linkedin.com/in/caroline-martens-61b75118a/ Technische Produktion: Philipp Lusensky Alle Folgen und mehr Infos zum EHI LAB: www.ehi-lab.org/podcast full no EHI LAB

“The success of our brand will increasingly be determined by our ability to meet our customers' needs anytime, anywhere, anyway.”Arthur Martinez, Sears CEO, February 1999You might be wondering who was the first person to lead omni-channel efforts at a major retailer. Was it Phil Phygital, Sean Seamless, Uri Unified, or someone else entirely? This week, in this encore episode, we reveal our answer.But before we get into the heart of the episode, we pause briefly to share the exciting news that both of us we're recognized as top retail thought leaders on the inaugural list of "NRF Retail Voices." Learn more and see the other honorees here.Then it's on to our discussion, starting with why it's taken so long for retailers to embrace the blur that is modern retail today and why so many still act as if the idea of "omni-channel," "unified commerce"--or, as I like to call it, "harmonized retail"--is a new phenomenon.  About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

TakeawaysThe holiday season is expected to differ significantly from previous years.Online retail sales are projected to increase in the high single digits.More than 50% of consumers plan to start shopping before November.Consumers are increasingly value-oriented in their shopping habits.Two-thirds of sales are expected to occur in physical stores.Consumers anticipate spending more this holiday season compared to last year.There is a notable increase in consumers knowing what they want to buy this year.Deals and promotions are critical for attracting holiday shoppers.A significant portion of consumers plan to use credit for holiday spending.The holiday season is expected to be very positive for retailers. Chapters00:00 Holiday Season Insights10:10 Research and Trends for the Holidays  

TakeawaysUnified commerce aims to create a seamless retail experience.Designing product assortments is a significant challenge for retailers.Unlocking new growth opportunities is essential for retail success.Building loyalty and brand trust is critical in today's market.AI is transforming the data landscape for retailers.Shoptalk Fall is a new conference format for 2024.Over 140 speakers will share insights at Shoptalk Fall in Chicago.Investor perspectives on AI will provide unique insights.Daily coverage of Shoptalk will be freely available on Coresight.com.Next week, the focus will be on demand forecasting technologyChapters00:00Introduction to Shoptalk Fall Conference01:06Unified Commerce: A Seamless Retail Experience04:43Designing Optimal Product Assortments06:55Unlocking New Growth Opportunities in Retail09:32Building Loyalty and Brand Trust10:30AI and the Changing Data Landscape17:25Overview of Shoptalk Fall Conference20:06Key Sessions and Insights from Shoptalk Fall

TakeawaysGrocery Shop is a key event for industry innovation.Sustainability is a major focus, with food waste solutions discussed.The Shark Reef startup pitch showcases innovative technology solutions.Retailers are evolving into significant media platforms.Dynamic pricing and demand forecasting are critical for retailers.CoreSight provides comprehensive coverage of the Grocery Shop event.Understanding consumer behavior is essential for retail success.The conference features a diverse range of speakers and topics.AI applications are transforming the grocery retail landscape.Networking opportunities abound at Grocery Shop.Chapters00:00Introduction to Grocery Shop Conference 202402:59Key Highlights and Innovations at Grocery Shop05:46Sustainability and Food Waste Solutions09:07Startup Pitch Competition Overview11:57CoreSight's Coverage and Insights for Attendees

In this episode, we dive into the future of digital commerce with Kelly Thacker, CMO of Commerce Cloud at Salesforce. Kelly shares her journey and passion for e-commerce, emphasizing how Salesforce has been instrumental in helping businesses across various industries navigate the digital shift post-pandemic. She highlights innovative tools like Salesforce Checkout and AI and Data Cloud integration to enhance customer experiences. Kelly also discusses her side hustle, Banalco, a nonprofit supporting human trafficking survivors.  This episode offers valuable insights into the power of AI and data in revolutionizing the shopping experience, making it a must-listen for anyone looking to stay ahead in the digital commerce game. Show Highlights: The impact of the pandemic on digital strategies and how Salesforce has assisted non-traditional commerce sectors in establishing online presences. The importance of delivering seamless, hyper-personalized experiences across various touchpoints. Introduction of the innovative Salesforce Checkout feature and its applications in unconventional settings. The new pricing model of Salesforce making Data Cloud accessible to all customers and enhancing AI capabilities. Exploration of future AI applications in commerce, including autonomous agents and headless checkout experiences. Follow and Review: We'd love for you to follow us if you haven't yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We'd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast. Supporting Resources: Join the Commerce Cloud Community: http://sforce.co/commercecrew Learn more about Commerce Cloud Innovations, go here: https://www.salesforce.com/commerce/innovations/  Would you like to be on the podcast, or do you know someone who should? Check out the nomination form: http://sfdc.co/podnomination  *** Episode Credits If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

Im heutigen Fintech-Podcast von Payment & Banking spricht Maik Klotz mit Oliver Mickler, Senior Vice President von Unzer, über Unified Commerce. Was hinter dem Konzept steckt und wie Unzer es vorantreiben will.

Join Marie Driscoll, Adjunct Professor of Funding Fashion & Beauty and Fashion Retailing & Buying at The New School, and Nicolas Kroeger, Chief Data Officer at Manor AG, as they explore the exciting world of data-driven retail. -Discover how Switzerland's largest department store chain is navigating current trends in omnichannel retail and overcoming the challenges of legacy systems. -Get practical insights on making your retail business more consumer-centric, from integrating technology seamlessly to leveraging data for a unified shopping experience. -Learn how to build resilient retail strategies that meet evolving consumer expectations while staying ahead of the competition.

Live from the Shoptalk Europe stage, Omni Talk's Chris Walton and Anne Mezzenga recap the key takeaways from all three days of the conference with Shoptalk's very own Ben Miller and Zahra Mohamed, all in rapid fire style, and allocating no more than 4 minutes per topic! Highlights include: - The overall state of European Retail - How real is the concept of "Unified Commerce" - Is AI overhyped? Underhyped? Or properly hyped? - The power of brand - Retail Media -- is it all it's cracked up to be? - And, of course, our biggest surprises from the conference and much, much more! Music by hooksounds.com

S4:E2 The Evolution from Omnichannel to Unified Commerce with Giri AgarwalIn this episode of the Retail Razor Show, hosts Ricardo Belmar and Casey Golden discuss the shift from omnichannel to unified commerce in the retail industry. Special guest Giri Agarwal, Chief Strategy Officer at Incisiv, joins to share insights on how unified commerce is transforming customer experiences and driving revenue growth. They explore the concept of unified commerce, the integration of AI, and the challenges retailers face in adopting this approach. Key highlights include the importance of customer identification, empowering frontline staff, and rethinking store experiences. Giri also addresses the financial implications, generational differences in consumer behaviors, and the need for a cultural shift towards unified commerce. Tune in for an in-depth discussion on why now is the critical moment for retailers to embrace this change.Meet your hosts, helping you cut through the clutter in retail & retail tech:Ricardo Belmar, a RETHINK Retail Top Retail Expert for 2024, 2023, 2022 & 2021, RIS News Top Movers and Shakers in Retail for 2021, advisory council member at George Mason University's Center for Retail Transformation, and director partner marketing for retail & consumer goods at Microsoft.Casey Golden, CEO of Luxlock, RETHINK Retail Top Retail Expert for 2024 and 2023, and Retail Cloud Alliance advisory council member. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech!Includes music provided by imunobeats.com, featuring Overclocked, and E-Motive from the album Beat Hype, written by Hestron Mimms, published by Imuno.The Retail Razor ShowFollow us on Goodpods: https://bit.ly/TRRSgoodpodsFollow us on Instagram: https://bit.ly/TRRSinstaFollow us on Threads: https://bit.ly/TRRSthreadsFollow us on Twitter: https://bit.ly/TwRRazorConnect with us on LinkedIn: https://bit.ly/LI-RRazorSubscribe on YouTube: https://bit.ly/RRShowYouTubeSubscribe on Apple Podcasts: https://bit.ly/RetailRazorShowRetail Razor Show Episode Page: https://bit.ly/RRShowPodHost → Ricardo Belmar,Follow on Twitter - https://bit.ly/twRBelmarConnect on LinkedIn - https://bit.ly/LIRBelmarCo-host → Casey Golden,Follow on Twitter - https://bit.ly/twCaseyConnect on LinkedIn - https://bit.ly/LICasey

Join the Omni Talk Retail crew as they dive deep into key takeaways from the retail industry's premier event. Alongside Shoptalk's very own Head of Content for the U.S., Joe Laszlo, VP of Original Content and Strategy, Ben Miller, and Content Director, Alexa Tietjen, Chris Walton and Anne Mezzenga unpack the hottest topics from on and off the conference floor. From the intersection of GenAI to the evolution of Unified Commerce and beyond, no stone is left unturned. Whether you experienced the event firsthand or followed Omni Talk's coverage from home, this podcast is your ultimate guide to all things Shoptalk. Don't miss out on the Shoptalk goods you need to know – only on this podcast!

It looks like Panera Bread is not, in fact, exempt from California's fast-food wage hike. Get to know unified commerce, the latest tech buzzword. And Virtual Dining Concepts continues to collect concepts.

In this episode of the Retail Razor Show, hosts Ricardo Belmar and Casey Golden kick off season 4 by discussing their top 10 predictions for the retail industry in 2024. Amid personal anecdotes and a tribute to Ricardo's late father, the episode dives deep into the future of retail alongside guest Ben Miller, VP of Original Content and Strategy at Shoptalk & Groceryshop. Key predictions include the Temu-fication of retail, the evolution of Retail Media Networks (RMNs) and their impact on digitizing physical stores, the integration with streaming and social commerce platforms, and the re-emergence of heritage brands leveraging digital commerce. The conversation also touches on the increasing consumer expectations around sustainability versus the temptation of low-cost options like Temu, the potential of AI in enhancing customer experience and operational efficiency, and the death of the term 'Omnichannel' in favor of 'Unified Commerce' to better represent seamless retail experiences. The episode concludes with a look forward to the Shoptalk event and the importance of staying ahead in a rapidly evolving retail landscape.Meet your hosts, helping you cut through the clutter in retail & retail tech:Ricardo Belmar, a RETHINK Retail Top Retail Expert for 2024, 2023, 2022 & 2021, RIS News Top Movers and Shakers in Retail for 2021, advisory council member at George Mason University's Center for Retail Transformation, and director partner marketing for retail & consumer goods at Microsoft.Casey Golden, CEO of Luxlock, RETHINK Retail Top Retail Expert for 2024 and 2023, and Retail Cloud Alliance advisory council member. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech!Includes music provided by imunobeats.com, featuring Overclocked, and E-Motive from the album Beat Hype, written by Hestron Mimms, published by Imuno.The Retail Razor ShowFollow us on Goodpods: https://bit.ly/TRRSgoodpodsFollow us on Instagram: https://bit.ly/TRRSinstaFollow us on Threads: https://bit.ly/TRRSthreadsFollow us on Twitter: https://bit.ly/TwRRazorConnect with us on LinkedIn: https://bit.ly/LI-RRazorSubscribe on YouTube: https://bit.ly/RRShowYouTubeSubscribe on Apple Podcasts: https://bit.ly/RetailRazorShowRetail Razor Show Episode Page: https://bit.ly/RRShowPodHost → Ricardo Belmar,Follow on Twitter - https://bit.ly/twRBelmarConnect on LinkedIn - https://bit.ly/LIRBelmarCo-host → Casey Golden,Follow on Twitter - https://bit.ly/twCaseyConnect on LinkedIn - https://bit.ly/LICasey

Wendy Liebmann, WSL's CEO and Chief Shopper and Justin Honaman, Head of Worldwide Retail & CPG, GTM & Segment Leader for Food & Beverages for Amazon Web Services, continue discussions about emerging technology and the implications for the future of retail.They discuss: How quickly companies are integrating generative AI into operating systemsEfficiency plays that are delivering better access to information and images fasterThe intense focus on stores and how new technologies are impacting in-store experience, through physical store technology The implications for loyalty programs and retail mediaOverall, the importance of unified commerce to create a truly meaningful customer experienceVisit our website for transcripts and video podcasts. Subscribe and rate us with your favorite podcast app!

Episode 2 of the RETHINK Retail and Microsoft Mini Podcast Series, "Unlocking True Personalization in 2024 with Unified Commerce," is where the future of retail is unveiled. Joined by Microsoft and industry experts, we dissect the evolution of retail through cloud technologies, AI, and data. Discover why 71% of consumers demand personalized experiences and how businesses are responding. From omnichannel to unified commerce, learn how to leverage technology for truly individualized customer journeys. Whether you're in retail, tech, or just fascinated by the rapid evolution of shopping, this episode is a treasure trove of insights on privacy-respecting personalization and the future of retail engagement.

With his finger firmly on the pulse of the tech industry, Matt Maher, Founder of M7 Innovations, has helped brands across categories push creative boundaries to resonate with consumers in new ways. During this week's Retail Remix, we're replaying his session from the Retail Innovation Conference & Expo 2023, where he outlined the emerging technologies and platforms that can help merchants drive immersion and accelerate the purchase funnel. Listen to this episode to learn how:  Discord is facilitating a new era of community building and customer relationship management; 3D modeling facilitates virtual and augmented reality to drive engagement and conversion; The metaverse, NFTs and Web3 are facilitating the new era of the internet; and Gaming fulfills our basic human needs for connection, community and creativity. RELATED LINKS Connect with Matt here. Check out M7 Innovations. Get Matt's predictions for 2024. Read more about emerging tech trends on Retail TouchPoints. The Ultimate Guide to Unified CommerceGet your guide to Unified Commerce success, sponsored by Manhattan Associates and Talon.One.

Remington Tonar is Co-Founder and Chief Growth Officer at Cart.com, the leading provider of comprehensive omnichannel commerce and logistics solutions that enable B2C and B2B companies to sell and fulfill anywhere. He formerly served as a growth and innovation strategy consultant to Fortune 100 companies and fast-growing startups in industries ranging from NGOs and healthcare to infrastructure and energy. He has managed seed-stage VC funds, run startup incubators, and advised family offices. Remington holds a B.A. from Marquette University, an M.A. from Loyola University Chicago, an M.S. from New York University, and a Ph.D. from The University of Aberdeen.SHOW SUMMARYIn this episode of eCom Logistics Podcast, Remington shares his passion for working with high-growth startups and his journey from raising funds in the VC world to the world of commerce and logistics. He believes in the power of unifying digital and physical operations to create a seamless and efficient customer experience. Remington discusses the challenges faced by software-native companies in the fulfillment space and explains how cart.com is redefining unified commerce by integrating pre-purchase and post-purchase capabilities. He emphasizes the importance of real-time data and cross-functional insight in driving growth and making informed decisions. Remington also highlights the potential of B2B commerce and the need for strategic advice in the rapidly evolving e-commerce landscape.HIGHLIGHTS[00:03:33] Journey into Logistics[00:10:13] Complexity in Parcel Execution[00:12:44] Enterprise Solutions vs. Online Applications[00:19:03] Optimizing Transportation Spend[00:26:00] Expertise and Advising[00:32:04] Evolving Solutions for Growing Businesses[00:33:35] Investing in Scalable Solutions[00:35:28] Certified Solutions & Carrier Relationships[00:41:56] Carrier Diversification Mitigates Risks[00:47:57] Drone Integration in LogisticsQUOTES[00:09:13] "Fulfillment operates like classical mechanics than quantum mechanics, right? There is no spooky action at a distance in fulfillment, right? You have to get up there and like move something."[00:28:16] "The whole perspective on, you know, where does the decision come from? Where does the data push from needs to be inverted. And it needs to actually start with the real consumer event, which is not the purchase. It's the consumer getting the product they ordered and opening the box and saying, yes, this is exactly what I ordered."[00:40:26] "You know, at some point there will be, you know, some type of alliance to your point of different players that band together and are actually able to pull that off."Find out more about Remington Tonar in the link below:LinkedIn: https://www.linkedin.com/in/remingtontonar/

Unified commerce plays a crucial role in retail, helping customers shop seamlessly and enabling the business and operations to flow accordingly. In this episode, Oliver Banks hosts Bala Parameshwaran from Bain & Company and Nikki Baird from Aptos as they tackle the complexities of unified commerce. From integrating digital and physical shopping experiences, addressing challenges from legacy systems to customer experience design. The discussion reveals insights from the brand new unified commerce report from Bain and Aptos, highlighting the industry's readiness for this transition. Tune in for expert perspectives on orchestrating technology and customer experience in retail, and learn how to access valuable resources for your unified commerce journey.Listen into this episode and discover:Key learnings from the latest unified commerce research by Bain and Aptos.Which area of unified commerce causes the greatest headaches for retail. How customer expectations are evolving as unified commerce becomes more commonplace. Find the full show notes at www.obandco.uk/265.

In the dynamic world of retail, "omnichannel" has stood as a consistent goal, an evertrend. However, recently, the spotlight has been shifting to "unified commerce". So the question arises: has omnichannel truly had its day? Dive into this intriguing podcast episode with Oliver Banks as we dissect the essence of both concepts, backed by industry insights and the formidable intelligence of AI. From the semantics of buzzwords to real-world applications, let's embark on a journey to determine if these terms are mere labels or integral to the retail evolution. And discover which approach comes out on top?Listen to this podcast episode now to discover:Understand the shift from omnichannel to unified commerce and the distinctions and similarities between the two, supported by insights by industry experts.Discover the necessity of adaptability in retail, preparing for unknown future channels and consumer trends.Recognise the three importance elements to help focus on unified commerce and delivering a customer-centric operating model.Find the full show notes at www.obandco.uk/262.

We're thrilled to be back after our summer hiatus with an exciting new episode! In this installment of the Sleeping Barber Podcast, we have the pleasure of hosting JP Castlin and James Hankins, who join us to explore the compelling themes discussed in their paper, "The Gravity of Ecommerce." Tune in as we delve into the allure of online retail and the stark reality that many e-commerce businesses struggle to turn a profit. Our guests shed light on the numerous challenges and misconceptions that often ensnare e-commerce entrepreneurs, including the unearthing of hidden fulfillment costs and the pursuit of efficiency within the supply chain. And don't forget to stick around until the end for a post-podcast discussion with our insightful hosts, Marc and V, as they reflect on the key takeaways gleaned from their enlightening conversation with JP and James. It's an episode you won't want to miss, so sit back, relax, and enjoy the show! Our Guests ------------ JP Castlin - https://www.linkedin.com/in/jpcastlin/ Strategic Management Consultant Author - 2 upcoming books & articles in Marketing week, WARC, IPA, The Drum Speaker James Hankins - https://www.linkedin.com/in/james-cp-hankins/ Global VP Marketing & Strategy Planning @ Sage (ERP) Consulting Strategist @ Vizer Consulting Co-Chair of IPA Share of Search ThinkTank @ IPA Our Hosts ----------- Follow our updates here: ⁠⁠https://www.linkedin.com/company/sleeping-barber/⁠⁠ Get in touch with our hosts: Marc Binkley: ⁠⁠https://www.linkedin.com/in/marcbinkley/ Vassilis Douros: ⁠⁠https://www.linkedin.com/in/vassilisdouros/⁠ Podcast Literature -------------------- Questioning the Growth Dogma: https://journals.sagepub.com/doi/abs/10.1177%2F10422587211059991 The Gravity of Ecommerce: https://www.warc.com/content/paywall/article/warc-exclusive/the-gravity-of-e-commerce/en-gb/146943? Winning the Final Mile: https://www.marketingweek.com/ecommerce-final-mile/ Evolution of OmniChannel to connected commerce: https://www.globallogic.com/insights/blogs/retail-evolution-will-the-dinosaurs-die/ Unified Commerce: https://blog.qivos.com/unified-commerce-the-evolution-of-omni-channel/ JP Creating Cash Flows: https://www.marketingweek.com/jp-castlin-bigger-marketing-budget-focus-creating-cash-flows/ Digital Availability: https://theeqplanner.wordpress.com/2021/01/26/why-digital-availability-aids-strategic-decision-making-plus-why-digital-ads-arent-analogous-to-rent-or-signage/ The Jevons paradox: https://en.wikipedia.org/wiki/Jevons_paradox Timestamps ---------------- 0:46 - Intro to JP & James 3:10 - The attraction of eCommerce 4:03 - Why profits are elusive in an ecomm businesses 9:57 - Growth at all costs? 12:20 - Digital availability - why digital ads driving ecomm aren't really ads 18:00 - Why we underestimate the costs of ecomm 22:14 - Ways to increase ecomm profits & effeciency 25:10 - The marketers responsibility to commercial creativity (not just ads) 27:40 - Recovering the margins of digital commerce 36:37 - Can small businesses compete with Amazon? 40:29 - Why so many DTC companies open retail stores 43:19 - Value chain vampires 47:02 - Why ROAS is not an optimal financial metric 49:25 - The problem with hiring marketing specialists 52:40 - Marketers can add value by understanding the business model 58:18 - The strategy behind the vegan sausage roll principle 1:02:03 - How to find out more about JP and James 1:03:50 - The post-pod with V and Marc Where to listen ----------------- Apple Podcasts: https://podcasts.apple.com/ca/podcast/the-sleeping-barber-a-business-and-marketing-podcast/id1609811324 Spotify: https://open.spotify.com/show/4v0kaM350zEY7X2VBuyfrF?si=7083317d5afd488b ⁠⁠ Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9hbmNob3IuZm0vcy84MWVjYWJhNC9wb2RjYXN0L3Jzcw?sa=X&ved=2ahUKEwji_oSOopP-AhXnlo4IHTZKBgYQ9sEGegQIARAC Youtube: https://www.youtube.com/@sleepingbarberpodcast © 2023 Sleeping Barber

Welcome to The Voice of Retail podcast. My name is Michael LeBlanc, and I am your host. This podcast is produced in conjunction with Retail Council of Canada. Meet Alison Hartnoll, Vice President, Unified Commerce and Marketing at Mastermind Toys, as she takes us inside this Canadian specialty retailer's e-commerce and retail story and gives us a preview of her panel "A Marketer's Guide to Seamless Customer Retail Journeys" at the upcoming RCC Retail Marketing Conference.  Register for RCC Retail Marketing Conference here. About AlisonAlison Hartnoll is the VP, Unified Commerce and Marketing at Mastermind Toys, Canada's Authority on Play. Alison brings the wonder of Mastermind Toys alive online and in-store. She is a passionate, customer-obsessed, results-driven leader with more than 20 years of CPG experience across Marketing, Sales and E-Commerce. Prior to joining Mastermind Toys, Alison led the E-Commerce team at Smucker Foods of Canada, driving sales growth on Amazon and across the platforms of Canada's grocery retailers. About MichaelMichael is the Founder & President of M.E. LeBlanc & Company Inc. and a Senior Advisor to Retail Council of Canada and the Bank of Canada as part of his advisory and consulting practice. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, Today's Shopping Choice and Pandora Jewellery.   Michael has been on the front lines of retail industry change for his entire career. He has delivered keynotes, hosted fire-side discussions with C-level executives and participated worldwide in thought leadership panels. ReThink Retail has added Michael to their prestigious Top Global Retail Influencers list for 2023 for the third year in a row. Michael is also the president of Maven Media, producing a network of leading trade podcasts, including Canada's top retail industry podcast, The Voice of Retail. He produces and co-hosts Remarkable Retail with best-selling author Steve Dennis, now ranked one of the top retail podcasts in the world. Based in San Francisco, Global eCommerce Leaders podcast explores global cross-border issues and opportunities for eCommerce brands and retailers. Last but not least, Michael is the producer and host of the "Last Request Barbeque" channel on YouTube, where he cooks meals to die for - and collaborates with top brands as a food and product influencer across North America.

For 46 years, The Vitamin Shoppe has been helping customers be their best selves, however they define it. Innovation and technology have played a major role in the company's growth, and on today's episode, Andrew Laudato, EVP and COO of The Vitamin Shoppe, talks about that growth and adding stores through franchises, today's definition of omnichannel and why technology is just a tool for creating better customer experiences.  Learn more at retailgetsreal.com.

In this episode, Jim and Kim talk with Justin Racine, director, and lead commerce strategist at Perficient, and explore the concept of unified commerce and its impact on customer experiences and business growth. Learn how you can leverage the technology you already have to make customers feel more connected to your brand.Connect with Justin Racine.Connect with our hosts, Perficient's Jim Hertzfeld, principal and chief Strategist, and Kim Williams-Czopek, GM of global commerce.

A first-of-its-kind Unified Commerce Benchmark Index for Specialty Retail has just been released! The report uncovers what leading retailers are doing to pave the way forward for exceptional in-store and digital customer experiences, and so Chris Walton and Anne Mezzenga have asked a trio of experts to discuss the findings and, particularly, what, in their minds, makes a great Unified Commerce Leader. Join Chris and Anne as they interview Ann Ruckstuhl, Senior VP & CMO at Manhattan, Amy Eschliman, Managing Director of Retail at Google Cloud, and Rob Armstrong, CMO at Zebra Technologies. Together Chris and Anne will discuss with them what separates good from great along the following dimensions: - Search & Discovery - Cart & Checkout - Promising & Fulfillment - Service & Support You will walk away from this discussion with a clear vision of how to deliver outstanding experiences across the customer buying journey and what, at the end of the day, most differentiates retail leaders from non-leaders. If interested, you can also access the full benchmark report by clicking here: www.retailbenchmark.manh.com. *Sponsored Content*

U.S. industry experts Derek Gaskins, CMO of Yesway and Lisa Biggs, CEO of Impact 21 discuss the industry response to the challenges of ‘Unified Commerce'. Lisa Biggs shares Impact 21 methodology to bring a Unified Commerce strategy and roadmap forward. Derek Gaskins shares what it took to get the infrastructure in place, advance marketing and merchandising, and launch loyalty and other customer-facing solutions while cultivating the company brand and culture. Watch the complete video interview at https://www.globalconveniencestorefocus.co.uk/video/53-unified-commerce-yesway-and-impact-21

Catalogs are back! And that's not all. Dynamic pricing is a red-hot topic today…is personalized pricing a real deal? A unified commerce business model opens new channels along with the renaissance of print catalogs. It's a cost-effective model because it focuses on a customer-centric mindset in a consumer-driven marketplace. Join special guest Laura Barrett, Retail Consultant at Columbus Consulting, Robin Lewis, and Shelley E. Kohan, TRR's strategist as they touch on how to build the infrastructure to support a multi-touch point unified model with the right KPIs.https://www.columbusconsulting.com/who-we-are/our-expertise/For more strategic insights and compelling content, visit TheRobinReport.com where you can read, watch, and listen to content from Robin Lewis and other industry experts.Be sure to follow us on LinkedIn and Twitter for the latest from Robin Lewis and The Robin Report.

Bob interviews Ann Ruckstuhl, CMO of Manhattan Associates about their new Unified Commerce Benchmark created by Manhattan Associates, Google Cloud and Zebra Technologies. The retailers identified as unified commerce leaders outperform their competitors by as much as 6X in revenue growth. Listen to learn more and check out the findings of this landmark report here . #UnifiedCommerce #CheckoutExperience #Retail #commerce #manhattanassociates 

On today's episode Michael Zakkour, Founder, 5 New Digital stops by to talk about his view of Immersive Commerce.  What is Immersive Commerce? I believe it's a far more intelligent way to talk about the collection of technologies that make up the metaverse.  All these technologies are on different adoption profiles.   They really need to be analyzed independently while being collected in one technology bucket for forecasting purposes.  Going forward I'll use Immersive Commerce and Metaverse interchangably. 5 New Digital is a global retail and digital commerce consulting firm with offices across the U.S., Europe and Asia.  5 New Digital founder Michael Zakkour has worked with hundreds of companies on their retail, eCommerce, marketing, technology and international growth strategies for more than 25 years.  He is one of “Rethink Retail's 2022 Top 100 Retail Influencers”, the author of two Amazon best sellers “The New Retail” and “China's Super Consumers” a 5-time “Alibaba Global Digital Influencer” and his thought leadership and status as a retail futurist in Immersive Commerce, Unified Commerce, Live-Streaming, and Metaverse Retail has made him a sought-after consultant, keynote speaker, C-Suite coach and media personality.   The 5 New Digital research, strategy and execution teams focus on short-term engagements that empower our clients to quickly break down the walls between online and offline commerce and reimagine how retail, digital commerce, supply chain, and content, MUST be integrated at home and internationally to thrive in a Unified Commerce World. 5ND delivers world class implementation and execution services for B2C, D2C and B2B eCommerce that changes the way people think about and engage with brands and products through unified retail strategies.   Give it a listen and let us know what you think? Podcast Guest Michael Zakkour Founder, 5 New Digital Email  michael@5newdigital.com  Website https://www.5newdigital.com Twitter https://twitter.com/michaelzakkour LinkedIn https://www.linkedin.com/in/michael-zakkour-150b865/   Podcast Hosts Jeff Roster Twitter https://twitter.com/JeffPR LinkedIn https://www.linkedin.com/in/jeff-roster-bb51b8/ Website https://thisweekininnovation.com Brian Sathianathan Twitter  https://twitter.com/BrianVision Website https://www.iterate.ai Podcast Website https://www.podbean.com/pu/pbblog-f8asf-af2782 https://thisweekininnovation.com Apple https://podcasts.apple.com/us/podcast/this-week-in-innovation/id1562068014 Spotify https://open.spotify.com/show/2QDqTUnt6jebdRHbRzSTJN Listen Notes https://lnns.co/2QPSfnizE5K       #thisweekininnovation, #TRI22, #5ForcesOfInnovation, #podcast, #retailpodcast, #emergingtechnologies, #Retailers, #retail,  #retailindustry, #retailtechnology, #retailtech, #futureofretail, #innovation, #innovationstrategy, #retailinnovation, #Startup, #Startups, #retailtrends, #retailinsights, #retailnews, #retailtech, #DigitalTransformation, #VentureCapital, #VC, #Founders, #Entrepreneurs, #startupstrategies, #startupfunding, #startupstories, #startupsuccess, #startupfounders,  #retailstartups, #founderstories, #founderlife, #Gartner, #IHL,

718: Kamran Zaki and Roelant Prins, COO & CCO of Adyen respectively, discuss the genesis of the company and its vision for driving the future of Unified Commerce. Kamran gives a brief history of the company, how he got introduced to the platform, and why Adyen has chosen to grow organically instead of pursuing an M&A strategy. Roelant gives his perspective on why unified commerce is imperative for the future of digital transformations, and shares learnings from working with customers during the pandemic. Finally, both executives then talk about the process of international expansion, the hurdles associated with it, and translating the business model across regions.

718: Kamran Zaki and Roelant Prins, COO & CCO of Adyen respectively, discuss the genesis of the company and its vision for driving the future of Unified Commerce. Kamran gives a brief history of the company, how he got introduced to the platform, and why Adyen has chosen to grow organically instead of pursuing an M&A strategy. Roelant gives his perspective on why unified commerce is imperative for the future of digital transformations, and shares learnings from working with customers during the pandemic. Finally, both executives then talk about the process of international expansion, the hurdles associated with it, and translating the business model across regions.

The term “Unified Commerce” has been around for some time.  Though the vision for what it could accomplish was appealing, the tech just wasn't there to make it a reality. Modern Commerce, however, has proven to be a realistic way of accomplishing the utopian vision of unified commerce. In this episode, host Josh Van Dyk talks with Filip Lindwall , Head of Sales and Sustainability Advocate at Columbus Sverige , about the concept of modern commerce. We also discuss: - The rules and benefits of modern commerce - Why breaking down silos is so important - Why people are shifting over to a content hub - Initial steps for transitioning to modern commerce Check out these resources mentioned during the podcast: - Radically Smarter Commerce Podcast  For the entire interview, tune in on Apple Podcasts , Spotify, or wherever you get podcasts.  Listening on a desktop & can't see the links? Just search for Masters of Content in your favorite podcast player.